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help.steampowered.com.im

“Steam Support - Ticket HT-E8JJ-I6WP-QJ2C”

Registrar
Redacted
Resolved IP
104.21.93.40
PhishDestroy assessment Critical
Availability Last known active Latest stored reachability observation Observed · HTTP probe
Risk signals
VirusTotal detections: 11/92 Automated brand label: Gmail
Oct 15, 2026 CDN
API
This domain has been flagged as malicious
Security engines reporting a detection: 11. Exercise extreme caution — do not enter credentials or personal information.
VirusTotal
11 / 92
engine detections
Google Safe Browsing
No threat flag
Page captures
3
open gallery
Source evidenceVirusTotal 11 / 92 5 sources

VirusTotal

11 / 92 engine detections

Open report

OTX

no community references

Open report

Google Safe Browsing

No threat flag

Open report

Results reflect each source’s collection time. Zero detections do not guarantee safety. OTX references are community publications.

Analysis

Critical
VirusTotal
11 / 92
Page captures
3
Page captures Source results Registration record

PhishDestroy threat report

Overview

help.steampowered.com.im is an impersonation phishing site posing as Valve's Steam Support help desk, aimed at Steam gamers and item traders. Its domain copies the real support hostname and adds a ".im" ending, so a quick glance can make it look legitimate. PhishDestroy first saw it on 2026-10-15. As of 2026-10-19 the site was still alive and responding with a redirect.

How the scam works

The page is titled "Steam Support - Ticket HT-E8JJ-I6WP-QJ2C", a fake support ticket meant to persuade the victim that their account has an open case, such as a report, a ban review or a trade hold. Schemes like this push the victim to sign in to "resolve" the ticket on a copied Steam login form, which captures the username, password and Steam Guard code as they are typed. With those credentials the attacker can take over the account, trade away inventory items, spend wallet balance and lock the owner out. Some variants also trick victims into creating an API key or approving a login, which gives the attacker persistent control over trades.

Evidence

On 2026-10-18, 11 of 92 VirusTotal engines flagged the domain. Detecting vendors included alphaMountain.ai, CRDF, ESET, Forcepoint ThreatSeeker, Fortinet, G-Data, Gridinsoft and SOCRadar. urlscan.io returned a malicious verdict and recognized the Steam brand on the page. The domain is listed on the PhishDestroy blocklist.

Infrastructure

Registrar details for the domain are redacted. The site resolves to 104.21.93.40 on the Cloudflare, Inc. network, geolocated to Canada. Its TLS certificate was issued by Let's Encrypt (YE1), so the padlock in the browser says nothing about whether the site is genuine.

What to do

If you opened this page, close it and type the Steam address yourself or use the official client. If you entered credentials, change your Steam password and the password of the linked email right away. Then use Steam Guard to deauthorize all other devices and check for unfamiliar logins. Revoke any Steam Web API key you did not create, and cancel any trade offers you did not make. Real Steam Support tickets only appear inside your official account. Defenders should block the domain at DNS, proxy and mail gateways, hunt for lookalike "steampowered" domains on unusual extensions, and report the site to Valve and to Cloudflare's abuse channel.

Useful links

urlscan.io scan and screenshotVirusTotal reportGoogle Safe Browsing statusReport phishing to GoogleSite owner? Request a review
Blocklist matchesPhishDestroy 1
PhishDestroy PhishDestroy list View source

Stored Capture · 3 captures

Primary capture 1 / 3
SourcePrimary capture
Recorded2026-10-15 01:34 UTC
StateStored capture
HTTP status at archiveHTTP 200
Final URLhttps://help.steampowered.com.im/en/wizard/HelpRequest/HT-E8JJ-I6WP-QJ2C
Position1 / 3
Open capture Wayback Download

Domain details

Domain
URLScan verdict Malicious score 100 Phishing brand: Steam report ↗
IP Context Cloudflare shared edge origin IP hidden Edge-IP reputation is not attributed to this domain.
Registrar (base domain) Redacted
ICANN RegistryICANN Lookup (RDAP) →
WHOIS LookupICANN RDAP for steampowered.com.im →
Registration (base domain)steampowered.com.im · Expires Apr 4, 2027
HTTP Status301 Moved Permanently
Technical detailsProvenance & timestamps
First DetectedOct 15, 2026
DOM Analysisanalyzed Oct 15, 2026score 88/1002 brand signals
Submitted URLhttp://help.steampowered.com.im/en/wizard/HelpRequest/HT-E8JJ-I6WP-QJ2C
Favicon Hash
Observed page title
Steam Support - Ticket HT-E8JJ-I6WP-QJ2C
Automated brand references
Gmail Steam
TLS Certificate
Issued by Let's Encrypt / YE1 · stored validity ends in 67 days

Network & certificates

Stored technical evidence

Network & DNS

Shared CDN edge
Resolved IP
104.21.93.40
Network ASN
AS13335
Organization
Cloudflare, Inc.
Observed location
Toronto, CA
Server header
cloudflare

Edge-IP reputation is not attributed to this domain.

Nameservers 2

  • buck.ns.cloudflare.com
  • daniella.ns.cloudflare.com

Location describes the IP network.

TLS certificate

Issuer
Let's Encrypt / YE1
Valid from
2026-09-27 22:16:47
Valid until
2026-12-26 22:16:46
Hostname coverage
Certificate hostname mismatch
Validity
Within stored validity dates
Collection time
2026-10-15 04:02:05 UTC
Collection source
PhishDestroy collector
Certificate fingerprint4432ef28be76fe819c317761419661529782f4f5356e08d7bf5da80f785d3edb
Certificate names · 1 SANs
  • steampowered.com.im

Saved certificate metadata. Certificate dates without a timezone are shown as stored. Transport encryption does not establish that the site is trustworthy.

viewdns.info · 104.21.93.40rapiddns.io

Latest Classified Outcome 2026-10-19 22:14:05 UTC

Primary outcome Redirecting reason: HTTP redirect observed 80% confidence
Attribution source: Current Http Probe
Evidence layers Availability: Redirecting Content: Unknown DNS: Resolved Registration: Unknown
Latest HTTP observation Redirecting HTTP redirect observed 80% 2026-10-19 22:14:05 UTC
RDAP registration Unknown
Observed timeline last reachable: 2026-10-19 22:14:05 UTC
Availability, content, DNS and registration are independent evidence layers. NXDOMAIN, an unreachable origin or missing content alone does not prove registrar action. A registrar or provider is credited only when a direct technical marker identifies that actor. Report causality is shown separately.
Technologies · 4 identified
Detected via Cloudflare Radar · Wappalyzer engine
Report This Domain Submit evidence & help protect others

VirusTotal Analysis

11 / 92 security vendors flagged this domain
View on VT
Last analyzed Previous stored snapshot: 1 detection
alphaMountain.ai
CRDF
ESET
Forcepoint ThreatSeeker
Fortinet
G-Data
Gridinsoft
SOCRadar
Sophos
VIPRE
Webroot
Stored Capture Evidence 1 snapshot

Timestamped response metadata retained by the local collection pipeline. Each value below belongs to the displayed archive time.

Archived HTTP response HTTP 200
Requested URL: http://help.steampowered.com.im/en/wizard/HelpRequest/HT-E8JJ-I6WP-QJ2C
Final URL: https://help.steampowered.com.im/en/wizard/HelpRequest/HT-E8JJ-I6WP-QJ2C
Steam Support - Ticket HT-E8JJ-I6WP-QJ2C
Response
HTTP 200
HTML body
57.6 KB
Compressed
9.9 KB
Links
4 internal · 21 external
Detected technologies
jquerycloudflare
Selected response headers
Content-Type: text/html; charset=utf-8
Server: cloudflare
X-Powered-By: Express
CF-Cache-Status: DYNAMIC
Content-Encoding: gzip
HSTS: not observed DNSSEC: not observed WAF / firewall: observed Cloaking flag: not observed
Favicon fingerprint: 0c6516e22335e762e68bb63cc3f6eee7455fc226d0fc00c62ef13fc93fa16971
Saved response-header values · 14
alt-svc
h3=":443"; ma=86400
cf-cache-status
DYNAMIC
CF-RAY
a4ab0433ddf8381d-EWR
Connection
keep-alive
Content-Encoding
gzip
Content-Type
text/html; charset=utf-8
Date
Thu, 15 Oct 2026 01:23:05 GMT
Nel
{"report_to":"cf-nel","success_fraction":0.0,"max_age":604800}
Report-To
{"group":"cf-nel","max_age":604800,"endpoints":[{"url":"https://a.nel.cloudflare.com/report/v4?s=qCnx2IvSrnLhIzEAAWFRgKeifCG%2FGhpnMwVOXHZP%2BQV7WWPU3wXey16umdH1wCrii9YLynWwGbHohLvynVH3uFYpJbVLVxMJs7GAaXyuljHu%2F9oirsjwf8nKB3PNb5%2B6jHXbw%2
Server
cloudflare
Server-Timing
cfCacheStatus;desc="DYNAMIC"
Transfer-Encoding
chunked
Vary
accept-encoding
X-Powered-By
Express

Values retained by the collector; long values may be shortened during collection.

Archived
Registration & observation details2

Availability observations

Last reachable observation
Estimate basis
Currently reachable

An estimated time describes an observation window. It does not prove a registrar action or the exact moment a site became unavailable.

Check for cloaking

Compare what a browser and a crawler receive, and check for Keitaro traffic routing.

Page titles differ

redirect: raw=redirect_301; http=301; via=http_proxy; location=https://help.steampowered.com.im/; server=cloudflare

Browser
Steam Support - Ticket HT-E8JJ-I6WP-QJ2C
Crawler
301 Moved Permanently
help.steampowered.com.im
Stored observation history5

Dated changes retained by the monitor and source collectors. Newest observations appear first; source states are not proof of a takedown.

  1. Availability monitor · Recorded state

    Unknown→redirected

    http_redirect

  2. Availability monitor · Recorded state

    Unknown→redirected

    http_redirect

  3. Availability monitor · Recorded state

    Unknown→redirected

    http_redirect

  4. Availability monitor · Recorded state

    Unknown→redirected

    http_redirect

  5. Availability monitor · First collection record

    Reachable

Recorded activity

4 entries
  1. Google Safe Browsing

    No threat flag

    View source
  2. VirusTotal

    11/92 engine detections

    View source
  3. URLScan

    Page captured

    View source
  4. Added to PhishDestroy

    help.steampowered.com.im

    View source

Evidence & External Reports

Security Analysis
URLScan Malicious VirusTotal 11 det. ChainPatrol URLQuery SSL Labs Certificate hostname mismatch CF Radar Open report WOT ScamAdviser Blacklist Checker URLVoid Sucuri SiteCheck MDN Observatory
OSINT & Intelligence
Web-Check Full scan SOCRadar Dark web report LeakIX Leak search Shodan Censys ThreatFox Hudson Rock Sign-in search IntelX crt.sh Certs WHOIS Wayback
DNS & Network
nslookup.io DNS bgp.tools ASN/Route
SEO & Domain
SpyFu Moz DA/PA Ahrefs Backlinks
Deep Analysis
Deep Analysis
Help & reporting

Were You Affected by This Site?

3 evidence signal groups linked 0 stored notification records Last known active

Listed domains receive at least one abuse report; this entry has no retained notification history.

If credentials were compromised, report immediately. Do not engage with recovery scammers.

If credentials, payment data, or files were exposed, report the incident immediately. Change affected passwords, revoke active sessions, and scan the device.

Immediate steps Find reporting contacts

Official reporting routes

PhishDestroy listing review Not a law-enforcement report
Domain Appeal
Request a review if you own this domain and believe the listing is incorrect
Beware of recovery scammers! Recovery scammers may pose as investigators, lawyers, or tracing services. Do not pay upfront fees or disclose credentials. Learn more about recovery fraud →

Report to Your Local Authorities

Select your country to get official cybercrime contacts, or create a complaint draft →.

97-country directory

Template-based draft · optional AI wording assistance requires separate consent

Template-based draft • optional AI wording assistance requires separate consent · Review and submit it yourself
After a phishing incident

Recommendations & Advice for Victims

Choose the steps that match what you shared. Keep a copy of this report alongside your own records.

What should I do immediately?

Urgent

Stop using the suspicious site. Open the real service through its official app or an address you already trust.

  • Change all passwords — email, exchange accounts, anything that shares the same password
  • Enable 2FA using an authenticator app (not SMS). Disable SMS-based recovery
  • Freeze cards if you entered banking details on the phishing site

What information should I collect for my report?

FBI guidelines

Keep original emails, receipts, messages and screenshots in a secure place. A factual timeline helps the receiving authority understand what happened. IC3 evidence guidance ↗

  • Payment records — if you paid, save the receipt, amount, date, payment provider and recipient details.
  • Exact dates & times — of each transaction and first contact with scammer
  • Screenshots — scam website, chat messages, emails, wallet transactions, social media
  • All URLs & domains used by the scammer (including help.steampowered.com.im)
  • Communications — emails, texts, phone numbers, usernames the scammer used

Even if you don't have all details — file a report anyway. Partial information still helps investigations.

Where should I report the scam?

  • FBI IC3 — Internet Crime Complaint Center (US federal reporting)
  • Europol — European cybercrime reporting (EU)
  • Your bank or payment provider — contact its fraud team promptly through official contact details if money or card information was exposed.
  • Local police — creates an official record, even if they can't act immediately

A report is not a guarantee of recovery or investigation, but prompt, accurate transaction data can help authorities and service providers trace the incident.

How do phishing scams typically work?

  • Fake websites — pixel-perfect clones of legitimate sites with slightly altered domains
  • Pig butchering — trust built over weeks via Telegram/WhatsApp/dating apps, then money stolen
  • Recovery scams — fraudsters pose as recovery agents and demand upfront fees. Never share a seed phrase or pay before independently verifying the provider
  • AI-powered scams — deepfakes, automated phishing, and AI-generated sites making fraud harder to detect

How can I protect myself in the future?

  • Bookmark official sites — never click links from emails, DMs, or ads
  • Verify domains — check on PhishDestroy before interacting. Check HTTPS, spelling, domain age
  • "Too good to be true" = scam — guaranteed returns, celebrity endorsements, urgent deadlines

Further guidance: NIST · phishing responseFBI IC3 · reports & evidenceFTC · recovery scams

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About this reportSources, observation dates and corrections

This report combines saved page captures, registration and network records, scanner results and PhishDestroy reporting history. Each source keeps its own observation date. Open a source report to inspect the original result.

The AI-assisted analysis was written on . It describes the evidence available at that time; later source checks can change.

A capture documents what was shown. A scanner result records that provider’s assessment at the time of its check. Neither a valid certificate nor a zero-detection result is a guarantee of safety.

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