cbsupport.help is an impersonation phishing site built to look like an official customer-support channel for crypto users. The name pairs a short brand-style prefix with "support" on a .help domain, which is the pattern of fake help desks that catch people searching for assistance. PhishDestroy first flagged it on 2026-08-31. As of 2026-10-19 the domain is still alive and redirects visitors onward.
How the scam works
Fake support sites wait for users who already have a problem, such as a stuck transaction, a locked account or a missing deposit. The victim is pulled into a chat or form and asked to verify their identity by handing over login credentials, one-time 2FA codes, a wallet recovery phrase, or a wallet connection. Anyone who gives up a seed phrase or signs what they are told is a fix loses control of their funds, and stolen exchange logins let the operators drain accounts directly. The page title shows only the bare domain name, so no brand is visible on the tab, and visitors are passed along through the redirect.
Evidence
Six of 89 VirusTotal engines flagged the domain as of 2026-09-10: alphaMountain.ai, CRDF, Forcepoint ThreatSeeker, Fortinet, Gridinsoft and SOCRadar. That count is modest, but other sources back it up. MetaMask's and SEAL's crypto-focused blocklists list the domain alongside PhishDestroy, and Spamhaus carries it in its DBL under the phishing category. It also appears in three AlienVault OTX threat pulses, so other researchers have tracked it independently.
Infrastructure
The domain was registered through Name.com, Inc. on 2026-08-29, and PhishDestroy detected it just two days later. A gap that short suggests it was registered to be used in a campaign right away. The site resolves to the Amazon.com, Inc. network in the US and uses a free Let's Encrypt certificate, so the padlock in the browser says nothing about whether the site is legitimate.
What to do
Real support teams never ask for your recovery phrase, password or 2FA codes. If you typed any of these here, change the password and reset 2FA from the official app right away. If you revealed a seed phrase, move your funds to a newly created wallet, because the old one cannot be made safe again. If you connected a wallet or signed anything, revoke the approvals with a reputable approval checker. Defenders should block the domain at DNS and proxy level, match it against the Spamhaus DBL, and warn users that support is only reached from inside official apps.
For this gTLD, the registrar above operates under an ICANN accreditation agreement. The links below provide the official fee schedule and current DNS abuse compliance guidance.
Accreditation is a contract, not a safety certification.
RAA §3.18 establishes abuse-contact and handling requirements. This report can document stored outbound notices and later technical observations; it does not by itself establish receipt, investigation, remediation, or contractual non-compliance.
Saved certificate metadata. Certificate dates without a timezone are shown as stored. Transport encryption does not establish that the site is trustworthy.
Latest HTTP observationRedirectingHTTP redirect observed80%2026-10-19 22:34:38 UTC
RDAP registration未知
Observed timelinelast reachable: 2026-10-19 22:34:38 UTC
Availability, content, DNS and registration are independent evidence layers. NXDOMAIN, an unreachable origin or missing content alone does not prove registrar action. A registrar or provider is credited only when a direct technical marker identifies that actor. Report causality is shown separately.
技术 · 2 identified
V
Vercel
PaaS
Vercel is a cloud platform for static frontends and serverless functions.
Template-based draft · optional AI wording assistance requires separate consent
AI辅助草稿——事件详细信息由AI提供商处理 · 自行审核并提交
After a phishing incident
针对受害者的建议与指导
Choose the steps that match what you shared. Keep a copy of this report alongside your own records.
我应该立即采取什么措施？
紧急
Stop using the suspicious site. Open the real service through its official app or an address you already trust.
更改所有密码 — 电子邮件、Exchange 账户，以及任何使用同一密码的账户
启用双因素认证 使用身份验证器应用（而非短信）。禁用基于短信的恢复功能
冻结卡片 如果您在钓鱼网站上输入了银行信息
我应该为报告收集哪些信息？
联邦调查局（FBI）指南
Keep original emails, receipts, messages and screenshots in a secure place. A factual timeline helps the receiving authority understand what happened. IC3 evidence guidance ↗
Payment records — if you paid, save the receipt, amount, date, payment provider and recipient details.
Your bank or payment provider — contact its fraud team promptly through official contact details if money or card information was exposed.
当地警方 — 即使无法立即采取行动，也能留下正式记录
A report is not a guarantee of recovery or investigation, but prompt, accurate transaction data can help authorities and service providers trace the incident.
How do phishing scams typically work?
虚假网站 — 与正规网站完全一致的克隆网站，仅域名略有改动
猪的屠宰 — 通过Telegram/WhatsApp/交友软件花数周时间建立信任，随后钱被骗走
退款诈骗 — fraudsters pose as recovery agents and demand upfront fees. Never share a seed phrase or pay before independently verifying the provider
About this reportSources, observation dates and corrections
This report combines saved page captures, registration and network records, scanner results and PhishDestroy reporting history. Each source keeps its own observation date. Open a source report to inspect the original result.
The AI-assisted analysis was written on . It describes the evidence available at that time; later source checks can change.
A capture documents what was shown. A scanner result records that provider’s assessment at the time of its check. Neither a valid certificate nor a zero-detection result is a guarantee of safety.
(US)
