help.steampowered.com.im is an impersonation phishing site posing as Valve's Steam Support help desk, aimed at Steam gamers and item traders. Its domain copies the real support hostname and adds a ".im" ending, so a quick glance can make it look legitimate. PhishDestroy first saw it on 2026-10-15. As of 2026-10-19 the site was still alive and responding with a redirect.
How the scam works
The page is titled "Steam Support - Ticket HT-E8JJ-I6WP-QJ2C", a fake support ticket meant to persuade the victim that their account has an open case, such as a report, a ban review or a trade hold. Schemes like this push the victim to sign in to "resolve" the ticket on a copied Steam login form, which captures the username, password and Steam Guard code as they are typed. With those credentials the attacker can take over the account, trade away inventory items, spend wallet balance and lock the owner out. Some variants also trick victims into creating an API key or approving a login, which gives the attacker persistent control over trades.
Evidence
On 2026-10-18, 11 of 92 VirusTotal engines flagged the domain. Detecting vendors included alphaMountain.ai, CRDF, ESET, Forcepoint ThreatSeeker, Fortinet, G-Data, Gridinsoft and SOCRadar. urlscan.io returned a malicious verdict and recognized the Steam brand on the page. The domain is listed on the PhishDestroy blocklist.
Infrastructure
Registrar details for the domain are redacted. The site resolves to 104.21.93.40 on the Cloudflare, Inc. network, geolocated to Canada. Its TLS certificate was issued by Let's Encrypt (YE1), so the padlock in the browser says nothing about whether the site is genuine.
What to do
If you opened this page, close it and type the Steam address yourself or use the official client. If you entered credentials, change your Steam password and the password of the linked email right away. Then use Steam Guard to deauthorize all other devices and check for unfamiliar logins. Revoke any Steam Web API key you did not create, and cancel any trade offers you did not make. Real Steam Support tickets only appear inside your official account. Defenders should block the domain at DNS, proxy and mail gateways, hunt for lookalike "steampowered" domains on unusual extensions, and report the site to Valve and to Cloudflare's abuse channel.
颁发者 Let's Encrypt / YE1· stored validity ends in 67 days
Network & certificates
Stored technical evidence
Network & DNS
Shared CDN edge
Resolved IP
104.21.93.40
Network ASN
AS13335
Organization
Cloudflare, Inc.
Observed location
Toronto, CA
Server header
cloudflare
Edge-IP 声誉不属于此域。
域名服务器 2
buck.ns.cloudflare.com
daniella.ns.cloudflare.com
Location describes the IP network.
TLS 证书
Issuer
Let's Encrypt / YE1
Valid from
2026-09-27 22:16:47
Valid until
2026-12-26 22:16:46
Hostname coverage
Certificate hostname mismatch
Validity
Within stored validity dates
Collection time
2026-10-15 04:02:05 UTC
Collection source
PhishDestroy collector
Certificate fingerprint4432ef28be76fe819c317761419661529782f4f5356e08d7bf5da80f785d3edbCertificate names · 1 SANs
steampowered.com.im
Saved certificate metadata. Certificate dates without a timezone are shown as stored. Transport encryption does not establish that the site is trustworthy.
Latest HTTP observationRedirectingHTTP redirect observed80%2026-10-19 22:14:05 UTC
RDAP registration未知
Observed timelinelast reachable: 2026-10-19 22:14:05 UTC
Availability, content, DNS and registration are independent evidence layers. NXDOMAIN, an unreachable origin or missing content alone does not prove registrar action. A registrar or provider is credited only when a direct technical marker identifies that actor. Report causality is shown separately.
技术 · 4 identified
N
Node.js
Programming languages
Node.js is an open-source, cross-platform, JavaScript runtime environment that executes JavaScript code outside a web browser.
Express is a web application framework for Node.js, released as free and open-source software under the MIT License. It is designed for building web applications and APIs.
Cloudflare is a web-infrastructure and website-security company, providing content-delivery-network services, DDoS mitigation, Internet security, and distributed domain-name-server services.
Template-based draft · optional AI wording assistance requires separate consent
AI辅助草稿——事件详细信息由AI提供商处理 · 自行审核并提交
After a phishing incident
针对受害者的建议与指导
Choose the steps that match what you shared. Keep a copy of this report alongside your own records.
我应该立即采取什么措施？
紧急
Stop using the suspicious site. Open the real service through its official app or an address you already trust.
更改所有密码 — 电子邮件、Exchange 账户，以及任何使用同一密码的账户
启用双因素认证 使用身份验证器应用（而非短信）。禁用基于短信的恢复功能
冻结卡片 如果您在钓鱼网站上输入了银行信息
我应该为报告收集哪些信息？
联邦调查局（FBI）指南
Keep original emails, receipts, messages and screenshots in a secure place. A factual timeline helps the receiving authority understand what happened. IC3 evidence guidance ↗
Payment records — if you paid, save the receipt, amount, date, payment provider and recipient details.
Your bank or payment provider — contact its fraud team promptly through official contact details if money or card information was exposed.
当地警方 — 即使无法立即采取行动，也能留下正式记录
A report is not a guarantee of recovery or investigation, but prompt, accurate transaction data can help authorities and service providers trace the incident.
How do phishing scams typically work?
虚假网站 — 与正规网站完全一致的克隆网站，仅域名略有改动
猪的屠宰 — 通过Telegram/WhatsApp/交友软件花数周时间建立信任，随后钱被骗走
退款诈骗 — fraudsters pose as recovery agents and demand upfront fees. Never share a seed phrase or pay before independently verifying the provider
About this reportSources, observation dates and corrections
This report combines saved page captures, registration and network records, scanner results and PhishDestroy reporting history. Each source keeps its own observation date. Open a source report to inspect the original result.
The AI-assisted analysis was written on . It describes the evidence available at that time; later source checks can change.
A capture documents what was shown. A scanner result records that provider’s assessment at the time of its check. Neither a valid certificate nor a zero-detection result is a guarantee of safety.
