{"schema_version":1,"collection_date":"2026-10-17","publication_date":"2026-10-18","scope":"Collection rows, not independent incidents, victims, authenticated support tickets, or a representative sample.","categories":{"RESTORE_REFUSED":"Item restoration","BAN_NO_REASON":"Ban disputes","RECOVERY_HIJACK":"Account recovery","HACK_THEFT":"Reported theft","TICKET_CLOSED_IGNORED":"Closed or unanswered requests","TRADE_REVERSAL":"Transaction reversals","API_KEY_THEFT":"API-key complaints","SUPPORT_REMOVED_2FA":"Authenticator removal"},"privacy_note":"Public reading fields omit email addresses, detected activation keys, account credentials and Steam IDs in prose. Raw scraped bodies and local filesystem paths are not published.","classification_note":"Collector tiers, tags and transcriptions are not independent authentication. Source-kind checks only identify obvious context; remaining report rows are not all verified incidents.","records":[{"ref":"S-1317e941b2","original_id":"1x4vyuk","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Steam Support removed my Mobile Authenticator for an attacker who refused to provide a CD key – then ignored me for 12 days","summary":"An attacker submitted a ticket pretending to be the account owner to request 2FA removal using a PayPal screenshot. Although the attacker failed to provide a CD key requested by support, Steam Support re-evaluated the request and removed the authenticator and phone number. The real owner subsequently regained access to the account and discovered Steam Support had removed two-factor authentication for an unauthorized third party.","quote":"I've re-evaluated the account and was able to verify the account ownership. Rest assured that I'll help you with this.\n\nI've removed the authenticator from your account. If you had a phone number tied to the account, it was also removed.\n\nYou will need to re-enable it from your device if you would like to use it again. We strongly encourage you to make use of the authenticator to safeguard your account. Please remember to record your recovery code should you enable it again.\n\nPlease note, that Steam Guard resets apply a 15-day cooldown for trading and Market transactions to your account. Steam Support is unable to remove this restriction.\n\nFor more information and answers to common questions, please visit our Steam Guard Mobile Authenticator FAQ.\n\nSteam Support","source_url":"https://www.reddit.com/r/SteamScams/comments/1x4vyuk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8814a61fa00d59aa2713","publication_date":"2026-10-13","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true,"editorial":{"heading":"The authenticator was removed. The request was disputed.","summary":"The published ticket shows a request to remove a mobile authenticator, a request from support for a registered CD key, a refusal to supply that key, and a subsequent support message saying ownership had been verified and the authenticator removed. Later messages in the same image dispute the request and ask support not to change the email address.","quote":"I've removed the authenticator from your account. If you had a phone number tied to the account, it was also removed.","limit":"The poster identifies the first requester as an attacker. The image records the exchange, but does not authenticate the participants or reveal checks performed outside it. It does not establish staff complicity or a completed inventory theft.","image_note":"Account, payment and staff identifiers were already covered in the supplied image. The full image preserves those redactions.","review":"Full supplied image read; quoted removal and ownership challenge are visible."},"image":{"full":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/recovery-2026.png","preview":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/recovery-2026.webp","width":1000,"height":395}},{"ref":"S-154ec2480e","original_id":"hr5csj","tier":"A","category":"RESTORE_REFUSED","title":"Dear DOTA community, i need your help!","summary":"The user reported their account was broken into and items stolen, asking for a restore. Steam Support replied that they do not restore scammed, lost, or stolen items for any reason to prevent item duplication and economy inflation.","quote":"Hi there,\n\nI’m sorry to hear that your items were removed without your permission. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason.\n\nSince Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see","source_url":"https://www.reddit.com/r/DotA2/comments/hr5csj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"31e09e073f1afa8b7290","publication_date":"2020-07-14","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true,"editorial":{"heading":"A reported theft. An economic reason for refusal.","summary":"The player reports losing items after changing their password and following support guidance. The reply acknowledges removal without permission, refuses restoration, and invokes duplication, scarcity and the item economy.","quote":"Steam Support does not restore scammed, lost, or stolen items for any reason.","limit":"This is a published reply image. It does not establish the attack vector, the inventory value, or whether the account-security advice was followed successfully.","image_note":"The preview isolates the support reply. The full capture also includes the player's request.","review":"Full supplied image read; refusal and scarcity explanation are visible."},"image":{"full":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/restoration-policy-reply.png","preview":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/restoration-policy-reply.webp","width":1000,"height":1181}},{"ref":"S-8fdc372412","original_id":"httpswwwredditcomrcsgocommentsg6detwsometimesinl","tier":"A","category":"RESTORE_REFUSED","title":"sometimes in life, a bystander is no less than a criminal for the victim  (always tell your friends who are new to Steam to be aware of their  shittiest policy, I was","summary":"The user was tricked into accepting a trade offer from an impersonator, sending items to the compromiser. Steam Support said it does not restore items under Steam's Item Restoration Policy and declined restoration in both replies.","quote":"• The user who compromised your account was able to see your sent and received trade offer(s). When you send a trade offer the compromiser can see the items you are trying to trade and the Steam account you are trying to trade with.\n\n• Knowing this information, the compromiser canceled your sent trade offer and changed their Steam profile to match your intended trade partner's.\n\n• They then sent a similar offer back to you, with the same items and using a Steam profile which looked like your intended trade partner's, which you accepted.\n\n• This resulted in your items being sent to the compromiser's account and not your intended trade partner's.\n\nFor this reason and many others we always recommend verifying your trade partners' profiles before sending or accepting trade offers.\nUnfortunately, we do not restore items in accordance with Steam's Item Restoration Policy.\n\nIf you have changed your password and de-authorized your previously used devices and you still suspect your account is compromised, this may be caused by malware on your machine. We have some tips for removing malware from your computer here. Taking these steps should secure your machine and account, but if for some reason it does not we can only recommend seeking help from a local PC technician.\n\nSteam Support\nFloyd\n\nMessage from Steam Support on Apr 12 @ 4:50am | 11 days ago\n\nI understand it's upsetting to hear that we can't restore your items and I'm sorry we can't be of more help with this.\n\nBefore completing","source_url":"https://www.reddit.com/r/csgo/comments/g6detw/sometimes_in_life_a_bystander_is_no_less_than_a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29d8fb3855ec679bba8e","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true,"editorial":{"heading":"The substituted trade is described in the reply.","summary":"Support describes a compromiser observing and cancelling a trade offer, copying the intended partner's profile and sending a replacement offer. The same exchange refuses item restoration.","quote":"Unfortunately, we do not restore items in accordance with Steam's Item Restoration Policy.","limit":"The visible account describes trade substitution. This image alone does not prove that an API key, rather than another form of account access, enabled it. The date comes from the capture, not a verified publication timestamp.","image_note":"The preview crops the Steam desktop frame. The full capture is available for context.","review":"Full supplied image read; substitution sequence and refusal are visible."},"image":{"full":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/trade-substitution-reply.png","preview":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/trade-substitution-reply.webp","width":950,"height":890}},{"ref":"S-9b46f6486d","original_id":"pp_1i6dsqy","tier":"A","category":"TRADE_REVERSAL","title":"Disappointed with Steam Support: Unauthorized Access Drained My Wallet","summary":"Steam Support agent Ilya responded to a user whose account was accessed without permission, stating that Steam cannot reverse Community Market activity. The agent provided links on reporting scammers and closed the support request.","quote":"I'm sorry to hear that your account was used without your permission. I know it's frustrating to hear that we can't reverse Market activity.\n\nTo learn how to avoid scams or hijackings, please see our Trade Scam article.\n\nTo make sure that a scammer is reported, please report them through the Steam Community. Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams.\n\nSince there's not much more that I can say or do to be of help with this particular issue, I am going to close this help request.\n\nIf you have questions on an unrelated issue, please create a new help request and we will be happy to help you.\n\nSteam Support\nIlya","source_url":"https://www.reddit.com/r/steamsupport/comments/1i6dsqy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c62218c900b297f459a5","publication_date":"2025-01-21","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true,"editorial":{"heading":"Unauthorized use acknowledged. The request closed.","summary":"A reply dated 20 January acknowledges that the account was used without permission, says Market activity cannot be reversed, directs the user to report through the Community, and announces closure of the request. A closed-request notice is visible below it.","quote":"Since there's not much more that I can say or do to be of help with this particular issue, I am going to close this help request.","limit":"The image supports the wording and closure shown. It does not establish the value lost or the mechanism of unauthorized access. This Market reply predates the current CS2 Trade Protection system.","image_note":"The full image includes the reply and the closed-request notice.","review":"Full supplied image read; acknowledgment, closure wording and closure notice are visible."},"image":{"full":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/market-request-closed.png","preview":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/market-request-closed.webp","width":995,"height":452}},{"ref":"S-9afc42d3b7","original_id":"pp_1nb9vig","tier":"A","category":"RESTORE_REFUSED","title":"I sold some items on the community market and now steam's labeled me as fraudulent.","summary":"Steam Support agent George informed the user that items were sold at inflated prices on the Steam Community Market using fraudulent funds. Support unlocked the account as a final warning, but removed all games, items, and wallet funds obtained through these sales and refused to restore them.","quote":"You arranged the sale of one or more items at inflated prices on the Steam Community Market. All of the funds you received from these sales were obtained through fraud.\n\nWe have removed items and games added to the account since these transactions as well as any remaining fraudulent wallet funds. These items, games, and funds will not be restored.\n\nAvoid all offers of Steam Wallet funds through the Steam Market or you may inadvertently become involved in payment fraud.\n\nFor more information, please review our Market Scam FAQ.\n\nI have unlocked your account at this time. Please note that this will be the only warning you will receive. Similar behavior on this or any related account in the future will result in a permanent lock without further notice.\n\nSteam Support\nGeorge","source_url":"https://www.reddit.com/r/steamsupport/comments/1nb9vig/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c9a7eaa3db82a063417","publication_date":"2025-09-08","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true,"editorial":{"heading":"Items removed. The account unlocked with a warning.","summary":"The reply alleges that inflated-price sales involved fraudulent funds. It records the removal of items, games and Wallet funds, refuses their restoration, and says the account has been unlocked with a final warning.","quote":"We have removed items and games added to the account since these transactions as well as any remaining fraudulent wallet funds.","limit":"This is a recorded enforcement action and a partial resolution, not evidence that the fraud allegation was correct. It should not be counted as a simple refusal to help.","image_note":"The complete supplied reply is shown.","review":"Full supplied image read; asset removal, refusal and account unlock are visible."},"image":{"full":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/market-removal-and-unlock.png","preview":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/market-removal-and-unlock.webp","width":1000,"height":396}},{"ref":"S-06f72273b3","original_id":"si_39781775364554","tier":"A","category":"RESTORE_REFUSED","title":"Steam support do actually restore deleted items : r/tf2","summary":"A user asked Steam Support about their policy regarding deleted items and why restores were discontinued. Steam Support agent Nicolas replied that item restoration requests are considered case-by-case within 14 days of deletion, but stated support cannot explain the reasons behind the policy.","quote":"We consider item restorations requests on a case-by-case basis and typically will only restore an item if it has been deleted within the past 14 days. Please note that we cannot provide any information on the reason behind this policy as this is not something Steam Support has insight on.\n\nIf you have an unrelated issue please reply here and I'll be happy to help, otherwise, we will need to close out this help request.","source_url":"https://www.reddit.com/r/tf2/comments/167wf9h/steam_support_do_actually_restore_deleted_items/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5201d0ee96a6aef26d5e","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true,"editorial":{"heading":"Deleted items: a reply describes discretion.","summary":"In response to a question about deleted items, support describes case-by-case consideration and a typical 14-day window. The reply says support cannot explain the reason for the policy.","quote":"We consider item restorations requests on a case-by-case basis","limit":"This concerns deleted items, not items transferred to another account. It is a statement about possible consideration, not proof that this player received a restoration. The supplied record does not establish the year.","image_note":"The preview isolates the reply. The full image includes the question about deleted items.","review":"Full supplied image read; case-by-case wording and deleted-item scope are visible."},"image":{"full":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/deleted-item-exception.png","preview":"/steam_dossier/steam_tos_assets/support-collection-2026-10-17/images/deleted-item-exception.webp","width":590,"height":558}},{"ref":"S-9ba698dfa8","original_id":"3mtm0u","tier":"A","category":"HACK_THEFT","title":"VAC2 Ban Removed & Skins Restored!","summary":"The user's account was hijacked, VAC banned, and skins were stolen. Steam Support removed the VAC ban and made an exception to restore the compromised account's items and reverse actions taken while compromised.","quote":"Thank you for contacting Steam Support.\n\nWe have looked into this issue and due to the circumstances under which the ban was applied it has been removed.\n\nWe have made an exception to our item restoration policy in this case and reversed the actions that were committed while your account was compromised. Any Community Market listings that you had listed were also removed and returned to your inventory.\n\nPlease log into your game(s) to receive the missing items; it may take several days for them to reappear within the game.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3mtm0u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ff23b65bea556746343","publication_date":"2015-09-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false,"editorial":{"heading":"The collection also records a restoration.","summary":"The poster reports that a VAC ban was removed and items returned after an account compromise. The text quotes a support reply describing an exception to the restoration policy and reversal of actions taken during the compromise.","quote":"We have made an exception to our item restoration policy in this case","limit":"This is a quotation in a public post, not a ticket image inspected here. It describes a historical exception and does not establish a current entitlement or the frequency of restorations.","image_note":"No local support-reply image is attached to this selected record.","review":"Supplied post and quoted support text read; no ticket image independently inspected."},"image":null},{"ref":"S-7ec9e7b64b","original_id":"pp_m84ogt","tier":"A","category":"RESTORE_REFUSED","title":"I got RObbed in CSGO","summary":"The user reported that expensive CS:GO inventory items were stolen despite having Steam Mobile Authenticator and other security. Steam Support replied that it does not restore scammed, lost, or stolen items and warned against risky account actions.","quote":"Hello,\n\nUnfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason.\n\nSince Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.\n\nYour account's history and what you've written in your messages seems to indicate that you may be taking unnecessary, inadvisable risks with it. Make sure that you avoid risky actions in the future to keep the account from being hijacked again.","source_url":"https://www.reddit.com/r/u_MarXMn/comments/m84ogt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"af46776d4998439f05fe","publication_date":"2021-03-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-97ab784f0b","original_id":"pp_1teu8gi","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"My experience with delayed Steam Controller on support is not so rewarding","summary":"The user asked Steam Support about a delayed Steam Controller shipment with no tracking updates since 07/05/2026. Steam Support replied with a generic delivery timeframe and told them to keep watching tracking, without addressing the specific concerns.","quote":"Hello,\n\nThank you for contacting Steam Support about your recent purchase.\n\nWe still expect most deliveries to be completed within 6-10 business days (excluding weekends and holidays) after purchase. Steam Support does not have additional details to provide beyond the information available here.\n\nPlease keep watching the tracking for a new carrier scan and updated estimation time for delivery.\n\nWe appreciate your patience.\n\nSteam Support","source_url":"https://www.reddit.com/r/SteamController/comments/1teu8gi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f4e1f436a8401a5be8ca","publication_date":"2026-05-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5d1bbab42d","original_id":"72gbqj","tier":"A","category":"HACK_THEFT","title":"My Ghostly Gibus was returned by Steam Support.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"Hello, Yoki, and thank you for contacting Steam Support.\n\nSorry to hear you accidentally deleted your Ghostly Gibus! You should find the item in question available again in your backpack.\n\nPlease note that we've performed this as an exception and customer service gesture - this isn't something we can do in every case, and we may not be able to restore your items next time. Before deleting items in the future, please be confident that you won't regret the decision later.\n\nI hope having your Ghostly Gibus brings back some fond memories! You no longer need to make a Gibus memorial (even though I did enjoy the image you made). \n\nSteam Support\t\nRobert","source_url":"https://www.reddit.com/r/tf2/comments/72gbqj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"73f76d13ffdf083c99a2","publication_date":"2017-09-25","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6e13f4a48","original_id":"pp_16g4j5h","tier":"A","category":"HACK_THEFT","title":"Account Been Hacked Bungie and Steam Say Go To The Other Please Someone at Bungie or Steam Help!","summary":"The user reports their account was hacked and is stuck between Steam and Bungie over a linked Bungie account. Steam Support said the Steam account was recovered, 2FA was enabled, no Steam ban was visible, but the Bungie account may be compromised and Steam cannot help, so the user must contact the publisher.","quote":"Hello,  \n  \nYour Steam account was recovered to you and we can see that you enabled two factor authenticator. We do not see any flags on the Setam side of any Ban on this account but for what you have described, it seems that your Bungie account might have been compromised as well and Steam Support does not have the ability to help with that.\n  \nPlease contact the publisher of this title if you have any further questions about this situation\n  \nhttps://help.steampowered.com/wizard/HelpWithGameTechnicalIssue/?appid=1085660\n  \nTo contact their support team from the link above, please select “Gameplay or technical issue.” From there, look below the “Official Support” heading for a link to the game’s customer support website, contact email address, or support phone number.\n  \nThanks for using Steam,\nElizabeth","source_url":"https://www.reddit.com/r/DestinyTechSupport/comments/16g4j5h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3997473216b0052fa89","publication_date":"2023-09-11","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-224078cb0d","original_id":"pp_3hgb3x","tier":"A","category":"HACK_THEFT","title":"Steam Account Issue","summary":"The user's Steam account was accessed by someone else, who added $412 via an unrecognized credit card and transferred the funds through Community Market purchases. Steam Support replied that the account appears compromised and instructed the user to secure the computer, change passwords, and avoid phishing sites before the account is enabled again.","quote":"Hello, A staff member has replied to your question:\nHello *******,\nThank you for contacting Steam Support.\nWe apologize for the delay.\nYour account security appears to have been compromised.\nYou must do the following to ensure that the account is secure before it will be enabled again:\n1) Scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.\n2) Change your SteamPowered.com Support Account password and the password for the e-mail account you are using to contact Support. If you no longer have access to the email that is associated with your account, please reply with your new email address.\n3) In the future, ensure that you do not log in to your Steam account on a public computer, such as a net café or LAN center. Only use your Steam account on a computer that you have regularly secured with the method that was provided in step 1.\n4) Before entering your Steam account information into *any* website, ensure that the website's address begins with \"https://steamcommunity.com/...\" or \"https://store.steampowered.com/...\" Any website that does not match this pattern is a phishing website designed to steal your account information. Many phishing websites claim to be Steam forum posts or offer free Steam games or in-game items. They are","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3hgb3x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f716eaea6013cca97acc","publication_date":"2015-08-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db4043d010","original_id":"pp_3nohr7","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam supports response time","summary":"User submitted a VAC/network connectivity ticket in July and only later received an automated troubleshooting response from Steam Support; they had already resolved the issue themselves and are complaining about the slow response.","quote":"Hello,\n\nThank you for contacting Steam Support,\n\nThis message was sent automatically in response to the “Game/DLC Questions > Cannot Connect to Game Servers” ticket that you submitted.\n\nWe're sorry for the delay and that we were unable to answer your ticket in a timely manner.\n\nMany users were able to resolve their issue before we had a chance to review their ticket. If you no longer require our assistance, you may ignore this message.\n\nOtherwise, please review the information below. These instructions are known to solve a majority of the issues in this category.\n\nIf your issue is with a 3rd party game or game server, you must contact the developer for that game for assistance with their online services. We have no access to or information on 3rd party servers.\n\nIf your issue is with the Steam Client or a Valve game, please start by following the steps in the guide below now, even if you've tried them previously on your own.\n\nTitle: Troubleshooting Network Connectivity\nLink: \n\nIf this does not resolve your connection issue, please attach a diagnostic report for your system. We'll review this report for potential conflicts or issues, and provide you with an expedited response:\n\nFor a PC:\nTitle: How to run and submit MSINFO32 Info reports\nURL:\n\nFor a Mac:\nTitle: System Profiler Reports\nLink: \n\nThank you for your patience.","source_url":"https://www.reddit.com/r/Steam/comments/3nohr7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b565737d2ae9be806dac","publication_date":"2015-10-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aeea3cc7d4","original_id":"pp_je7v8q","tier":"A","category":"BAN_NO_REASON","title":"Ban 2038","summary":"User was banned until 2038 in Dota 2 and appealed, saying they did not cheat. Steam Support replied that the Dota team determined the account engaged in prohibited activities and refused to lift the restriction, then closed the ticket.","quote":"I understand that you really want to get back to this account and play Dota 2.\n\nSteam Support does not have any other information regarding this account's match making restriction beyond what was already stated. The Dota team has determined that this account engaged in one or more the activities indicated in the original message. Steam Support will not lift this restriction.\n\nWe have provided all the information we have available to you. The ticket will be closed at this time.\n\nSteam Support\n\nStella","source_url":"https://www.reddit.com/r/DotA2/comments/je7v8q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"315364fe963a8131bf80","publication_date":"2020-10-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-74bd37a974","original_id":"pp_398cm9","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steamgaurd is a pian Vaulve we need to have a chooise to disable or enable it without restrictions","summary":"The user complains about Steam Guard trade/Market restrictions after toggling it and contacts Steam Support. Steam Support replies that it cannot remove the restrictions and suggests changing email/password if account compromise is suspected.","quote":"Hello Ender,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nSteam Support is unable to remove any trade or Market restrictions from your account.\n\nYou are welcome to change your email address and password if you feel someone has your account credentials or is trying to log in without your permission.","source_url":"https://www.reddit.com/r/Steam/comments/398cm9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02ac2ba01f9357fe494b","publication_date":"2015-06-10","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33198074d5","original_id":"pp_15bazbi","tier":"A","category":"BAN_NO_REASON","title":"False Overwatch ban","summary":"User received a permanent Overwatch ban in CS:GO and appealed, claiming they did not cheat. Steam Support quoted that the ban cannot be removed, that they will not provide details about the cause or time, and that items are locked.","quote":"Behavior by your account generated reports by fellow players. Overwatch investigators then viewed the gameplay footage and determined that external software was used to gain aim, vision, or other unfair assistance and that a permanent ban was appropriate.Steam Support is unable to remove your Overwatch ban. Even if the ban was the result of a hijacked or shared account. You are responsible for the security of your account. Steam Support will not provide you any details on the cause of the ban or the date and time of the infraction.Bans for cheating are permanent. Your in-game items will be locked and cannot be moved from your inventory.If you have a permanent ban and you'd like to play the game online again please make sure you repurchase the game on account which has not been banned.","source_url":"https://www.reddit.com/r/VACsucks/comments/15bazbi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"616ea562d045f5c22465","publication_date":"2023-07-27","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7c0918369d","original_id":"pp_3smnfv","tier":"A","category":"HACK_THEFT","title":"I was accused of hijacking accounts!!","summary":"Items stolen via scam/phishing. Support ticket closed without resolution.","quote":"We have found activity in this Steam account related to the hijacking of another user's Steam account. Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/Steam/comments/3smnfv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e809b8e71d57d967274","publication_date":"2015-11-13","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5fb98fac48","original_id":"pp_cs9w70","tier":"A","category":"BAN_NO_REASON","title":"Steam account disabled","summary":"In 2009 the user's Steam account and email were hijacked via a keylogger, and Steam later disabled all linked accounts, saying the account was involved in hijacking another user's account. Steam Support refused to unlock the account and said it would remain locked.","quote":"Thank you for contacting Steam Support.  \n\n\nWe apologize for the delay.  \n\n\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.  \n\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.  \n\n\nThe Steam Subscriber Agreement can be found at: [http://store.steampowered.com/subscriber\\_agreement/](http://store.steampowered.com/subscriber_agreement/)  \n\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/cs9w70/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34e450fd9830957232d6","publication_date":"2019-08-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0279786a0b","original_id":"pp_3hgf28","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Account Issue Please Help","summary":"The user's account was compromised on August 6th, where an unauthorized person added $412 via an unrecognized credit card and transferred the funds through the Community Market. Steam Support replied four days later with standard security instructions required to re-enable the locked account, without addressing the fraudulent charges or item theft.","quote":"Hello, A staff member has replied to your question:\nHello *******, Thank you for contacting Steam Support.\nWe apologize for the delay.\nYour account security appears to have been compromised.\nYou must do the following to ensure that the account is secure before it will be enabled again:\n1) Scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.\n2) Change your SteamPowered.com Support Account password and the password for the e-mail account you are using to contact Support. If you no longer have access to the email that is associated with your account, please reply with your new email address.\n3) In the future, ensure that you do not log in to your Steam account on a public computer, such as a net café or LAN center. Only use your Steam account on a computer that you have regularly secured with the method that was provided in step 1.\n4) Before entering your Steam account information into *any* website, ensure that the website's address begins with \"https://steamcommunity.com/...\" or \"https://store.steampowered.com/...\" Any website that does not match this pattern is a phishing website designed to steal your account information. Many phishing websites claim to be Steam forum posts or offer free Steam games or in-game items. They are","source_url":"https://www.reddit.com/r/counterstrike/comments/3hgf28/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1945118e2165e890d4d2","publication_date":"2015-08-18","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-992710da5b","original_id":"pp_3xdyzr","tier":"A","category":"BAN_NO_REASON","title":"My Account Got Locked Permanently with Fraudulent Activity *REPOST*","summary":"User's Steam account was permanently locked after being flagged for fraudulent activity. Valve Support replied that they found fraudulent credit card use and that the account is permanently locked and will not be reactivated.","quote":"Hello Terry, Thank you for contacting Steam Support. We have found activity in the Steam account related to fraudulent credit card use. Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated. The Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/ In addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.)","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3xdyzr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed4831c7f4662fdf9f30","publication_date":"2015-12-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de790c5a60","original_id":"pp_3x9s9d","tier":"A","category":"BAN_NO_REASON","title":"My Account Got Locked Permanently with Fraudulent Activity","summary":"User's Steam account was permanently locked for alleged fraudulent credit card activity. Steam Support replied that they found fraudulent credit card use in the account and that it will not be reactivated.","quote":"Hello Terry, Thank you for contacting Steam Support. We have found activity in the Steam account related to fraudulent credit card use. Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated. The Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/ In addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/valve/comments/3x9s9d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9dcca9ccee6683dc70e","publication_date":"2015-12-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a82aa8a11","original_id":"1tc2nfn","tier":"A","category":"RECOVERY_HIJACK","title":"[HELP] My account got stolen, contacted steam support not helpful.","summary":"A user trying to recover a compromised Steam account provided ownership details, but Steam Support said the requested information was not provided and closed the help request.","quote":"Thank you for reaching back to us again.\n\nHowever, it appears that you have not provided the information we requested from you. Until we receive the relevant information, we will be unable to provide you with the assistance you requested.\n\nWe understand the process of confirming the account ownership may cause you inconvenience, however, as Steam highly values the security of each account, we require users to provide specific proofs of ownership to ensure that the integrity of the account does not become compromised.\n\nLastly, since we have provided all the information we have for your issue I'm closing this help request.\n\nIf you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nAlex","source_url":"https://www.reddit.com/r/SteamScams/comments/1tc2nfn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7bed5bac9591d4de895a","publication_date":"2026-05-13","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e380d0df9f","original_id":"3xeext","tier":"A","category":"BAN_NO_REASON","title":"*REPOST* My Account Got Locked Permanently with Fraudulent Activity","summary":"The user's Steam account was permanently locked due to alleged fraudulent credit card activity. Valve Support replied that they found fraudulent credit card use, locked the account permanently, and will not reactivate it.","quote":"Hello Terry, Thank you for contacting Steam Support. We have found activity in the Steam account related to fraudulent credit card use. Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated. The Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/ In addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3xeext/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac4c041cf6edfe842841","publication_date":"2015-12-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46ab0d2710","original_id":"pp_1eqfkna","tier":"A","category":"HACK_THEFT","title":"Me robaron en Steam/I was robbed on Steam.","summary":"The user reports an unauthorized Steam Market purchase and a logged-in PC in Kazakhstan, then contacted Steam Support. The quoted Steam reply says the account may be compromised and advises securing it, without restoring funds in the quoted text.","quote":"Hola,\n\nGracias por contactar con el Soporte de Steam.\n\nEntiendo tu frustración, pero si has notado actividad en tu cuenta que no reconoces, podría significar que tu cuenta o computadora ha sido comprometida.\n\nAlguien podría haber obtenido acceso a tu cuenta de Steam a través de suplantación de identidad, phishing o malware.\n\nComo primer paso inmediato, deberías tomar medidas para asegurar tu cuenta de Steam contra futuros acceso","source_url":"https://www.reddit.com/r/SteamUncensored/comments/1eqfkna/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b7a31fdaf80146df1977","publication_date":"2024-08-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4501466ebd","original_id":"pp_igizes","tier":"A","category":"BAN_NO_REASON","title":"Help - I've been Permanently Banned from MM","summary":"The user was permanently banned from Dota 2 matchmaking despite good conduct and is confused about the reason. Steam Support replied that it had no further information beyond what was already stated and that the Dota team had made the determination.","quote":"Steam Support does not have any other information regarding this account's match making restriction beyond what was already stated. The Dota team has determined that this acc","source_url":"https://www.reddit.com/r/DotA2/comments/igizes/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34f6cc0b7cc0c8a201b5","publication_date":"2020-08-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-564c1b1ca8","original_id":"pp_4g06f3","tier":"A","category":"BAN_NO_REASON","title":"[Q] Do you think I can get my tradeban removed?","summary":"The user recovered a stolen account but found it trade banned, and Steam Support said the account was investigated for item trading scams and permanently suspended trading/market privileges, denying the appeal.","quote":"Hello X,\n\nThank you for contacting Steam Support.\n\nYour account was reported and investigated for actions relating to item trading scams.\n\nThis appears to have occurred before the account was compromised.\n\nYour trading and market privileges have been suspended permanently. We have a zero tolerance policy for scamming.","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/4g06f3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c6331a9e69129087a25","publication_date":"2016-04-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-788c5d401c","original_id":"pp_10sexrv","tier":"A","category":"BAN_NO_REASON","title":"I sold an item on marketplace and my account was immediately locked due to Fraudulent activity? Steam support doesn't respond to my tickets.","summary":"The user iflex_point received an automated Steam Account Alert on January 29, 2023, stating that the account was flagged for fraudulent activity. Purchasing, gifting, trading, Community Market usage, and CD-key activation were restricted on the account.","quote":"This account appears to have been used for fraudulent activity.\n\nSteam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.\n\nThis account will have restricted functionality until this issue is resolved.\n\nPurchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/Steam/comments/10sexrv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc2e9fd065b9c95b1d03","publication_date":"2023-02-03","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1590e475c5","original_id":"pdep5s","tier":"A","category":"RESTORE_REFUSED","title":"This account is restricted from matchmaking in Dota 2, bun for smurf, boost? but im not! HELP pls","summary":"The user asked Steam Support to restore their previous MMR after account theft. Steam Support said there are no matchmaking restrictions and that Steam Support will not modify or adjust MMR, then the help request was closed.","quote":"Thanks for following up.\n\nYou currently do not any matchmaking restrictions. Feel free to ignore the users that are being toxic toward you. You're also welcome to report the players if they're abusing communication in-game.\n\nFor communication related offenses, we first recommend that you utilize the in-game score board to mute players. After the match, you can report them via the post-match screen. There are also additional tools available to you to pre-emptively avoid exposure to unwelcome communication available in the Settings -> Social tab of the Dota game client.\n\nOtherwise, you're welcome to continue queuing to increase your MMR. Steam Support will not modify or adjust them. If you still need help securing your account to prevent this from happening in the future, please check out our Security Recommendations article. We also highly recommend that you enable a Steam Guard Mobile Authenticator.\n\nIf there's anything else we can help you with, please let us know.\n\nReady, at your service.\nAlbert","source_url":"https://www.reddit.com/r/DotA2/comments/pdep5s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a326ea3421537a9586e","publication_date":"2021-08-28","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5a5a3bcbc9","original_id":"pp_1ffdney","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Account hack","summary":"A screenshot of the Steam overlay showing a list of notifications from Steam Support between September 1 and September 6. The account owner received consecutive support responses across five separate ticket IDs (HT8TWRT28CV7FF, HT8N259623YDG9, HT8R48N9YXR3T4, HT89RJDWMW9JBP, HT8JDMB82TTYNC).","quote":"Because you've demonstrated and stated your intention to continue opening new requests regarding this matter, your account will be blocked from creating new Steam Support requests for a short time. Please avoid repeatedly reopening closed requests if you wish to be able to contact Steam Support. \nValve\nK** (censored)","source_url":"https://www.reddit.com/r/cs2/comments/1ffdney/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dca9f121b9ed110285e6","publication_date":"2024-09-12","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b97c34a282","original_id":"pp_3jpyhh","tier":"A","category":"RESTORE_REFUSED","title":"Do Not Join Unkown CS Source Servers Via IP Address - CAN DOWNLOAD HIJACKING RAT AND GET YOU VAC'd","summary":"The user was hijacked via malware from a CS Source server, leading to lost items and a VAC ban. Valve Security acknowledged the report stating they are working on a fix and that support would handle the ban separately, but items and VAC status were initially not resolved.","quote":"Thanks for the report, we are working on a fix for this.\nOur support team will deal with your ban separately.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3jpyhh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"263bed2333a81cb1b120","publication_date":"2015-09-05","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0912b869e7","original_id":"pp_4ikzjx","tier":"A","category":"BAN_NO_REASON","title":"Does VAC policy apply only to normal players or what?","summary":"The user quotes Valve's official support policy stating that VAC bans are permanent and will not be removed even if the account was hijacked at the time of the offense. The post questions the fairness of this policy in comparison to high-profile exceptions.","quote":"VAC bans apply to the account even if it was hijacked at the time\nThe VAC ban cannot be removed regardless of who was using your account at the time it was banned. While we understand this can be frustrating we must have a zero tolerance policy for cheating to foster a fair game that players will enjoy. In order for a zero tolerance policy to be effective we must hold users responsible for the security of their account. Please see the Account Security Recommendations FAQ to secure your account from attackers.\n\nAll VAC bans are permanent - Valve has a zero-tolerance policy for cheating and will not lift VAC bans on request.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4ikzjx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"740f0076f16b2f5b86f0","publication_date":"2016-05-09","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2feafc78b8","original_id":"pp_5lxhn6","tier":"A","category":"BAN_NO_REASON","title":"[Q] What to expect with a \"fraudulent activity\" investigation...","summary":"The user's account was temporarily locked by Steam Support due to suspected fraudulent activity after selling multiple TI6 immortal treasures on the market. Steam Support agent Benny investigated, verified the account was fine, and removed the restrictions without any loss of items or funds.","quote":"We found some unusual activity on your account and temporarily locked it.  I've verified that there is nothing wrong with the account and removed the restrictions.  I'm sorry for any trouble we caused you. I'll note the account so this doesn't happen again.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/5lxhn6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc5dffaf1775ae1e5fa4","publication_date":"2017-01-04","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31529427d6","original_id":"1po0kzl","tier":"A","category":"RECOVERY_HIJACK","title":"Moving my logged in session from Macos to my Windows (Steam Guard Mobile lost phone) - Need advice on Steam Support Proof of Ownership (CD Key)","summary":"Steam Support replied asking the user to type out a full CD key and attach a full-color image or receipt screenshot to verify account ownership before investigating. No outcome or refusal is shown.","quote":"Hi there,\n\nNo worries, we are happy to help with this problem. First, we'll need some more information to verify that you're the owner of this account.\n\nIn your next message, type out in full the CD Key registered to your Steam account so we can easily investigate this issue. This can be a CD Key received from an online retailer or a physical store.\n\nThen, attach an image of that CD key. The image should be a digital photo or scan of the CD Key in .jpg format, or a screenshot of the CD key as it appears in your digital purchase receipt. Please ensure that you submit a full-color image, rather than a photocopy.\n\nCheck out our Retail CD Keys article if you're having trouble locating any of your CD Keys.\n\nThe image you'll send to us should look something like these examples for physical CD keys:\n\n• Example 1\n• Example 2\n\n\nSteam Support\nKim","source_url":"https://www.reddit.com/r/steamsupport/comments/1po0kzl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ca01c2459e0b8ccaa3c","publication_date":"2025-12-16","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e8b988de1f","original_id":"1t2pwcv","tier":"A","category":"HACK_THEFT","title":"Steam Support Ticket Possibly Compromised ( HELP ) : r/cs2","summary":"Steam displayed a security notice stating someone may have accessed the account and limited account features until the owner contacts Steam Support to verify ownership and restore access.","quote":"Notification for account Steam - May 3, 2026\n\nSomeone may have accessed this account.\n\nSteam Support suspects that your account is being used by someone else. To protect the account, we have temporarily disabled access to its settings. Please contact\n\nThis account's features will be limited until the owner restores access to it.\n\nPurchasing, sending and receiving gifts, trading, activating digital keys, playing on VAC-secured servers, and access to the Steam Community are disabled.\n\nHere is what you need to do:\n\nContact Steam Support\n\nContact Steam Support so that a representative can verify whether you are the owner of this account and restore access to it. You may be asked for\n\nMore information can be found in the articles\n\nI understand this message\n(required to dismiss the notification)\nClose window","source_url":"https://www.reddit.com/r/cs2/comments/1t2pwcv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66fbfccf6acb127b7771","publication_date":"2026-05-03","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b3ae74dda6","original_id":"1r7elsk","tier":"A","category":"RESTORE_REFUSED","title":"[deleted by user] : r/counterstrike2","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"Please note, we cannot restore complimentary copies of Prime Status to accounts at Steam Support.","source_url":"https://www.reddit.com/r/counterstrike2/comments/1r7elsk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"316d8d61ccefde24035e","publication_date":"2026-02-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9339f68a1","original_id":"1kcty6x","tier":"A","category":"BAN_NO_REASON","title":"False ban : r/steamsupport","summary":"The account was locked for posting or upvoting suspicious content on Steam and has restricted functionality until the user contacts Steam Support. No direct Steam Support reply is visible.","quote":"This account has been locked for posting or upvoting suspicious content on Steam\n\nWhen content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer.\n\nSuspicious content posted or upvoted by this account:\n\nKeemstar is a tax write off on the onlyfans account\n\nThe account will have restricted functionality until you've contacted Steam Support. Interacting in the Community, trading, using the market, making changes to the account, and playing on VAC-secured servers will all be unavailable in the meantime.\n\nContact Steam Support\n\nClose Window\nI have read this message\n(Required to close the window permanently)","source_url":"https://www.reddit.com/r/steamsupport/comments/1kcty6x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e3b04f4f8dd8062b0d3","publication_date":"2025-05-02","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5785c6258a","original_id":"pp_1m2unyp","tier":"A","category":"HACK_THEFT","title":"Steam sent me a brick as a refurbished Deck — looking for advice","summary":"This screenshot shows a Steam Support reply denying warranty service for a second-hand Steam device that was reported stolen by its original purchaser.","quote":"Hi there,\n\nIt appears that the device you're requesting assistance with was reported stolen by the original purchaser. We're not able to provide you with warranty service and can only help with troubleshooting. If you're unable to resolve the issue you're experiencing, we recommend contacting the seller or listing platform about your options for a refund.\n\nSteam Support\nPau","source_url":"https://www.reddit.com/r/SteamDeck/comments/1m2unyp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"269680432279cd27c9f4","publication_date":"2025-07-18","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f6517995d2","original_id":"1llt5bw","tier":"A","category":"RESTORE_REFUSED","title":"My favorite game Removed from Library 😥 (RealmRoyale)","summary":"Steam Support said the game was removed from the user's Library at their request and refused to grant the license again because it is no longer available in the store. The support request was then closed.","quote":"Hello,\n\nThank you for your reply.\n\nWe understand your situation.\n\nAs much as we'd like to help with this,\nunfortunately, as we mentioned earlier, our\nrecords indicate that Realm Royale Reforged\nwas removed from your Library at your request.\n\nUnfortunately, Steam support is not able to\ngrant the license of this game to your account\nsince it is no longer available in store.\n\nWe're sorry we can't provide any further\nassistance with this issue and for the\ninconvenience this has caused.\n\nBecause we have provided all the information\nwe have for your issue I'm closing this help\nrequest. If you have an unrelated issue please\nopen a new help request and we will be happy\nto help.\n\nSteam Support\nKsenia","source_url":"https://www.reddit.com/r/RealmRoyale/comments/1llt5bw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d484f3d588c732a27d1","publication_date":"2025-06-27","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-16c1a650db","original_id":"1llocp4","tier":"A","category":"RESTORE_REFUSED","title":"Game Removed from Library After Uninstalling 😥 : r/Steam","summary":"Steam Support replied that records show Realm Royale Reforged was removed from the user's Library at their request and said they cannot grant the license because the game is no longer available in the store, then closed the help request.","quote":"Hello,\n\nThank you for your reply.\n\nWe understand your situation.\n\nAs much as we'd like to help with this,\nunfortunately, as we mentioned earlier, our\nrecords indicate that Realm Royale Reforged\nwas removed from your Library at your request.\n\nUnfortunately, Steam support is not able to\ngrant the license of this game to your account\nsince it is no longer available in store.\n\nWe're sorry we can't provide any further\nassistance with this issue and for the\ninconvenience this has caused.\n\nBecause we have provided all the information\nwe have for your issue I'm closing this help\nrequest. If you have an unrelated issue please\nopen a new help request and we will be happy\nto help.\n\nSteam Support\nKsenia","source_url":"https://www.reddit.com/r/Steam/comments/1llocp4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"53a02a59433d5e92a2ea","publication_date":"2025-06-27","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5cd16ec55b","original_id":"1llt8qk","tier":"A","category":"RESTORE_REFUSED","title":"My favorite game Removed from Library After Uninstalling","summary":"The user asked Steam Support to restore Realm Royale Reforged, but support said it was removed from their Library at their request and could not grant the license because it is no longer available in the store. Support then closed the request.","quote":"Hello,\n\nThank you for your reply.\n\nWe understand your situation.\n\nAs much as we'd like to help with this,\nunfortunately, as we mentioned earlier, our\nrecords indicate that Realm Royale Reforged\nwas removed from your Library at your request.\n\nUnfortunately, Steam support is not able to\ngrant the license of this game to your account\nsince it is no longer available in store.\n\nWe're sorry we can't provide any further\nassistance with this issue and for the\ninconvenience this has caused.\n\nBecause we have provided all the information\nwe have for your issue I'm closing this help\nrequest. If you have an unrelated issue please\nopen a new help request and we will be happy\nto help.\n\nSteam Support\nKsenia\n\nThis help request has been closed.","source_url":"https://www.reddit.com/r/Smite/comments/1llt8qk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db63be56ed432c2140eb","publication_date":"2025-06-27","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a364179bf7","original_id":"1tx3sxk","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Trying to fix a no repply problem and I have the risk to lose my account","summary":"Steam Support said the user had contacted multiple times but still could not provide the requested account-ownership information, so it closed the help request and advised submitting a new ticket if proof is found.","quote":"I've noticed that you've already contacted us multiple times regarding this matter and we've also provided instructions on how to prove your account ownership.\n\nUnfortunately, you're still unable to provide the information that was requested from you in our previous messages. I'm afraid that we're still not able to move forward with your request.\n\nSince there is nothing more that I can say or do to be of assistance with this issue, I will now be closing this help request.\n\nIf, in the future, you find any of the proof we asked for, please submit a new ticket with proof of ownership.\n\nSteam Support\nEros","source_url":"https://www.reddit.com/r/steamsupport/comments/1tx3sxk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a919f1508a92ec626092","publication_date":"2026-06-04","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-216dcc0f92","original_id":"1jqt590","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"r/steamsupport on Reddit: Help","summary":"Steam emailed the account owner that a phone number ending in 20 had been removed from their account and warned the account may be compromised. The message advised changing the password immediately or contacting Steam Support.","quote":"Hello hickmanfamily\n\nA phone number (ending in 20) has been removed from your account.\n\nIf you did not do this, your account may have been compromised. Please change your password immediately, or contact Steam Support.\n\nCheers,\nThe Steam Team","source_url":"https://www.reddit.com/r/steamsupport/comments/1jqt590/","source_host":"www.reddit.com","source_status":"public_url","source_group":"981cf8e40434d11aeeef","publication_date":"2025-04-03","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0632dc2016","original_id":"1j23wtg","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: Account recovery fail","summary":"Steam Support acknowledged matching CD keys but asked for an image of the CD key; because that information was not received, they closed the help request.","quote":"Thank you for the matching CD Keys. However, as mentioned, we need you to also attach an image of that CD key.\n\nBecause we haven't received the information needed to the account, I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nShaira\n\nThis help request has been closed.","source_url":"https://www.reddit.com/r/steamsupport/comments/1j23wtg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6bee8fa259017f49a8f4","publication_date":"2025-03-02","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-55d0fb7933","original_id":"pp_aph6es","tier":"A","category":"BAN_NO_REASON","title":"Steam recently banned my account with over $11,000 in skins on it and refuses to answer my tickets","summary":"On 1 February 2019, Steam issued an automated account alert restricting account functionality for alleged violations of the Steam Terms of Service Agreement. Features including purchasing, gifting, trading, market transactions, and CD-key activations were disabled without providing a specific reason.","quote":"This account has violated the Steam Terms of Service Agreement.\n\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/Steam/comments/aph6es/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3889e2727f6793c276f","publication_date":"2019-02-11","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-508a0821c4","original_id":"nfai24","tier":"A","category":"RESTORE_REFUSED","title":"r/SteamScams on Reddit: Steam Support is so useless, items got stolen, no bans, nothing. Just a \"sorry\"? How can this be happening and how is no one talking about it?","summary":"The user reported missing items after a trade was cancelled. Steam Support said the account was compromised through intercepted trade offers and refused to restore the items under Steam’s Item Restoration Policy.","quote":"I'm sorry to hear that your items were removed without your permission\n\nIt looks like your trade offers are being intercepted by someone who has compromised your account. Because your account is compromised we recommend you first change your password, then de-authorize all previously used devices from your account using this page.\n\nWhile your account was compromised without you knowing, here is what happened:\n\n• The user who compromised your account was able to see your sent and received trade offer(s). When you send a trade offer the compromiser can see the items you are trying to trade and the Steam account you are trying to trade with.\n\n• Knowing this information, the compromiser canceled your sent trade offer and changed their Steam profile to match your intended trade partner's.\n\n• They then sent a similar offer back to you, with the same items and using a Steam profile which looked like your intended trade partner's, which you accepted.\n\n• This resulted in your items being sent to the compromiser's account and not your intended trade partner's.\n\nFor this reason and many others we always recommend verifying your trade partners' profiles before sending or accepting trade offers. Unfortunately, we do not restore items in accordance with Steam's Item Restoration Policy.\n\nIf you have changed your password and de-authorized your previously used devices and you still suspect your account is compromised, this may be caused by malware on your machine. We have some tips for removing malware from your computer here. Taking these steps should secure your machine and account, but if for some reason it does not we can only recommend seeking help from a local PC technician.\n\nSteam Support,\nErnest","source_url":"https://www.reddit.com/r/SteamScams/comments/nfai24/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c0d2c1baa54cc2a9ab82","publication_date":"2021-05-18","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-45c26a9987","original_id":"pp_1iaf7d8","tier":"A","category":"BAN_NO_REASON","title":"Community ban for no seemingly reason, steam support keep closing tickets","summary":"A user contacted Steam Support after their profile was forced private due to an active community ban. Support agents (Louise and Matt) refused to provide details, stated the account was locked permanently for alleged involvement in hijacking another user's account, and closed the ticket.","quote":"We understand how you feel about this, but as we mentioned before, we have found activity in this Steam account related to the hijacking of another user's Steam account.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nMatt","source_url":"https://www.reddit.com/r/steamsupport/comments/1iaf7d8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7922da53d85f1a65d260","publication_date":"2025-01-26","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b2aa10bb96","original_id":"pp_1hvkrjp","tier":"A","category":"BAN_NO_REASON","title":"trade ban for no reason.($200 in skins locked) brand new alt account","summary":"A user opened a support request seeking to lift an account restriction resulting from a bank fraud flag on a purchase. Steam Support agent Kangduck denied the appeal, stating the account was permanently locked for Steam Subscriber Agreement violations, closed the request, and warned that future tickets regarding the lock might be ignored.","quote":"Hi there,\n\nThe account has been locked for violating the Steam Subscriber Agreement based on the account activity, community reports, and other factors.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the lock may be closed without a reply.\n\nSteam Support\nKangduck","source_url":"https://www.reddit.com/r/steamsupport/comments/1hvkrjp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b9d20dc874a68f5b9b95","publication_date":"2025-01-07","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2ee81a1b6d","original_id":"pp_3wn1y6","tier":"A","category":"RESTORE_REFUSED","title":"Around 77,000 Steam are accounts hacked each month. (xpost /r/games)","summary":"This is an official Steam blog post discussing the scale of account hacking and the shift in policy regarding item restorations and security measures such as the Mobile Authenticator.","quote":"We used to hold the opinion that if you were smart about account security, you'd be protected-it's easy to assume that users whose accounts were stolen were new or technically naïve users who must be sharing their passwords or clicking on suspicious links.","source_url":"https://www.reddit.com/r/autotldr/comments/3wn1y6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9ccd7bd0dbbcbb45241","publication_date":"2015-12-13","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5bcb9ddde6","original_id":"pp_yfr993","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"STEAM: Is this legal?","summary":"In October 2022, a user reported that their compromised Steam account was used to buy a $0.39 CS:GO item on the Community Market for $158.51 despite being on a mobile device market hold. Steam Support responded with a generic boilerplate template advising the user to secure their account, failing to address the unauthorized purchase or refund request.","quote":"Hey there,\n\nIf activity occurred on your account you do not recognize, it may mean your account or computer has been compromised.\n\nSomeone may have gained access to your Steam account through spoofing, phishing, or malware.\n\nAs an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account.","source_url":"https://www.reddit.com/r/legaladvice/comments/yfr993/","source_host":"www.reddit.com","source_status":"public_url","source_group":"894e23bc5e09a59e22db","publication_date":"2022-10-28","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c4ef00045c","original_id":"pp_17nhnyr","tier":"A","category":"BAN_NO_REASON","title":"VISA Issue In Steam | Possible Way to Fix and Get Items Back","summary":"A user submitted a Steam Support ticket regarding false chargeback alerts and payment locks affecting VISA card purchases in India. Agent Derek resolved the issue, explaining that the acquiring bank initially canceled the payment, but it was since received, the game was added to the user's library, and the payment method was unbanned.","quote":"Hello, sorry for the delay.\n\nThe acquiring bank initially cancelled this payment. At this time, the payment has been received and the product has been added to your Steam library. The payment method has also been unbanned.\n\nSteam Support\nDerek","source_url":"https://www.reddit.com/r/IndianGaming/comments/17nhnyr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64ce15ef1bfbe0269cc6","publication_date":"2023-11-04","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-781c841bfa","original_id":"1oyhu2w","tier":"A","category":"RECOVERY_HIJACK","title":"My gf fell for a scam.","summary":"Steam Support determined that the user was not the account creator and refused to provide access to the account.","quote":"We have determined that you are not the account’s creator. We won’t be able to provide you with access.","source_url":"https://www.reddit.com/r/steamsupport/comments/1oyhu2w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"abc1ef6c778e6ad1ab9e","publication_date":"2025-11-16","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-403c384c93","original_id":"pp_1smna51","tier":"A","category":"BAN_NO_REASON","title":"False Steam “Commercial Activity” Account Lock - Community Ban |  $5k+inv. Anyone had success appealing this?","summary":"A Steam user accessed the Steam Help portal to inquire why they were unable to trade. The automated system confirmed that the account is locked and trade banned, directing the user to check their Support Alert for details.","quote":"We've confirmed that your account,  is currently unable to use the Steam Community Market.\n\nYour account is currently locked. Please view the Support Alert at the top of this page for more information.\n\nWe've confirmed that your account, , is currently unable to participate in trading.\n\nYou are unable to trade because your account has been trade banned.\n\nIn most cases you should see a Support Alert notification in your Steam Client or at the top of the Steam Help website. The Support Alert will provide you with more information the the reason your account was trade banned and on the timeframe for which you've been banned.","source_url":"https://www.reddit.com/r/cs2/comments/1smna51/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9173ad6a4a25a333f95","publication_date":"2026-04-15","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8c7b0f3b4d","original_id":"1elroy5","tier":"A","category":"HACK_THEFT","title":"Account recovery after being hacked","summary":"The user's Steam account was hacked, with email, password, phone number, and recovery email changed, locking them out. They cannot reach Steam Support via ticket or account recovery pages because everything redirects to the home page.","quote":"An error occurred trying to handle that request. Please give us a few minutes and try again.","source_url":"https://www.reddit.com/r/steamsupport/comments/1elroy5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1463360920f4a5232868","publication_date":"2024-08-06","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8bf3fe7d0d","original_id":"1emcm5z","tier":"A","category":"HACK_THEFT","title":"Need Help | Got Scammed","summary":"The user was phished through a fake Steam login page and then tricked by an impersonator claiming to be a Valve manager into trading away their entire CS2 inventory. The only Steam Support text quoted is an automated email confirmation that a help request was received.","quote":"Steam Support has received your help request.","source_url":"https://www.reddit.com/r/steamsupport/comments/1emcm5z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a58ce32f09dad48f3e8c","publication_date":"2024-08-07","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a4139290df","original_id":"1pjv2vq","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Created steam ticket and now account is locked","summary":"A user with an 11-year-old Steam account had it locked and could not complete account recovery due to an invalid captcha error. They opened Steam Support tickets, but the post only links screenshots of the responses and says later tickets were closed with automated responses.","quote":"The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the account lock may be closed without a reply.\n\nSteam Support\nTony","source_url":"https://www.reddit.com/r/steamsupport/comments/1pjv2vq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"79aaab7c545142adbf8c","publication_date":"2025-12-11","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7f72bcd1f0","original_id":"pp_1du5jcm","tier":"A","category":"HACK_THEFT","title":"Entire CS2 inventory stolen","summary":"The screenshot shows the Steam Support 'Report a Scammer' submission page, detailing a trade on July 2 in which the user lost numerous Counter-Strike items, including a ★ Bowie Knife | Bright Water, weapon skins, and stickers. No response or resolution from a Steam Support agent is shown in the screenshot.","quote":"Please review this user and your recent trades with them. Please be sure that this is the person who scammed you before reporting them.","source_url":"https://www.reddit.com/r/cs2/comments/1du5jcm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05bc291e0318ce392d92","publication_date":"2024-07-03","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-15d962eeec","original_id":"pp_1fa0tz5","tier":"A","category":"HACK_THEFT","title":"All my accounts linked to one of my Gmails was \"hacked\" and the \"hackers\" have been going through a list of platforms trying to lock me out: Need advice on ensuring accounts are secure and further sec","summary":"Automated email notifications from Steam Store confirm community market sales credited in Hong Kong Dollars (6.21 HKD and 0.19 HKD). The screenshot documents unauthorized or automated market transactions on the user's account.","quote":"An item you listed in the Community Market has been sold to marionilalevencova99. Your Steam Wallet has been credited 0.19 HKD. :summerbucket","source_url":"https://www.reddit.com/r/cybersecurity_help/comments/1fa0tz5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1618ed1751415836c98d","publication_date":"2024-09-05","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-74dad5181c","original_id":"p61vg8","tier":"A","category":"HACK_THEFT","title":"My friend recently got his account stolen, he contacted steam ...","summary":"Screenshot shows Steam Support's 'Providing Proof of Ownership' help page, explaining that unresolved account issues require proof via payment information or activated retail product codes. No specific ticket reply, refusal, or support action is visible.","quote":"Steam Support\nProviding Proof of Ownership\n\nIf the issue you’re experiencing can’t be resolved using help.steampowered.com, we will be happy to assist you after verifying Proof of Ownership for the account.\n\nProof of Ownership is established by submitting payment information previously used on the account or providing retail product codes that have been activated through Steam.\n\nPlease select a purchase method used on the account from the list below for detailed instructions on providing Proof of Ownership.\n\nCredit Cards\nVisa, American Express, MasterCard, Carte Bleue, Discover, JCB\n\nBank Transfers\nAlipay\nBoaCompraGold\nGiropay\nIDEAL\nPayPal\npaysafecard","source_url":"https://www.reddit.com/r/Steam/comments/p61vg8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a84598ce48ecd320d6b1","publication_date":"2021-08-17","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c92a4ec384","original_id":"3b2abd","tier":"A","category":"HACK_THEFT","title":"r/Steam on Reddit: Steam will no longer return your items under any circumstance!","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"If your items were traded away or sold on the marketplace by an account hijacker, submit a Steam Support ticket with your report. If your report can be confirmed independently against Steam's extensive logging and records, your hijacked items ...","source_url":"https://www.reddit.com/r/Steam/comments/3b2abd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17488dcdd1f0ffc0d8be","publication_date":"2015-06-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7f385bba9","original_id":"1kxr3w1","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: 13 year-long ban for posting a comment","summary":"The user appealed a Steam community ban, claiming a sarcastic comment ('sell skin xd') was misinterpreted. The Steam Support help request was closed without any visible substantive reply or resolution.","quote":"The thread for this request for help has been closed.","source_url":"https://www.reddit.com/r/steamsupport/comments/1kxr3w1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"76cfad23a906af820e37","publication_date":"2025-05-28","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0681f6a57b","original_id":"9t8pxh","tier":"A","category":"RECOVERY_HIJACK","title":"r/Steam on Reddit: Should i give up?","summary":"Steam Support replied in an account ownership/recovery case, saying they reviewed previous tickets but still require the original CD Key to verify ownership. They also redacted credit card information from the user's prior message.","quote":"Hi there,\n\nYour previous message contained sensitive credit card information. For your protection, the message has been edited and the unnecessary information has been deleted. Steam Support will never ask you for your full credit card number, security code, or password.\n\nBy the way, we've reviewed all the previous tickets that was sent to us. I apologize for the frustration that you are experiencing right now.\n\nWe thank you for logging in using the first email address that was used when the account was created however we really have to verify your ownership of the original CD Key that was used to create this Steam account.\n\nI understand that you've been asked for it for how many times already but please understand that due to our security protocol we have to ask you information that will help us verify that we have the rightful owner of the account, even if it will take us to the oldest information.\n\nHere in Steam, we want to make sure that all accounts are safe and secured.\n\nIf you're having any difficulties locating the CD Key on\nthe packaging please click here for help.","source_url":"https://www.reddit.com/r/Steam/comments/9t8pxh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3dfc98f487884835131c","publication_date":"2018-11-01","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e5ad3cad57","original_id":"1ky568p","tier":"A","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: \"The account recovery session is not valid anymore\"","summary":"Screenshot of a Steam Support account recovery password verification page showing the error \"This account recovery session is not valid anymore, please try again.\" No Steam Support reply or ticket details are visible.","quote":"This account recovery session is not valid anymore, please try again","source_url":"https://www.reddit.com/r/steamsupport/comments/1ky568p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"90e9f1f70731e07a5d7d","publication_date":"2025-05-29","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0f0573e31c","original_id":"1mzbzcm","tier":"A","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: How do I prove I own my email?","summary":"The user is attempting to recover their account, but Steam Support rejected their screenshots as valid proof of ownership and demanded they contact them using the original email address, stating they cannot make account changes otherwise.","quote":"Heads up, screenshots from within the Steam site, Steam account, and Steam emails are not considered valid proofs of ownership.\n\nUnfortunately, there is no other purchase information on the account for us to verify ownership, so you will need to verify ownership of the original email address used to create this account.\n\nPlease create a new support ticket using the first email address associated with the Steam account as the ticket contact email. Make sure that you are logged out of any Steam accounts before creating this ticket. Also reference this ticket number in the new ticket\n\nIf you no longer have access to the original email address, you will need to contact the email provider to recover it.\n\nPlease note, if you are not able to perform this action, we will not be able to make changes to the account.\n\nSteam Support","source_url":"https://www.reddit.com/r/steamsupport/comments/1mzbzcm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42ff89f19375c7281e6c","publication_date":"2025-08-25","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-da13bfdabf","original_id":"1avee8j","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: Steam support wont help me anymore","summary":"A user contacted Steam Support about a general gift purchasing restriction. Steam Support said it cannot remove the restriction and closed the ticket, warning that future tickets about the issue will be closed without a response.","quote":"Hello,\n\nThanks for getting in touch. I looked at your account, and I do see that you have a general gift purchasing restriction.\n\nYou can still purchase gifts and send them to any of your friends if you use a payment method directly to purchase the gift, instead of your Wallet funds. You are free to use your Wallet funds toward making purchases for your own account.\n\nSteam Support is unable to remove this restriction.\n\nAs this is all the information we can provide about this gift purchase restriction, I will be closing this ticket. Please be informed that any future tickets about this issue will be closed without a response.\n\nIf you have any other issues with Steam, you are welcome to open a new ticket.\n\nSteam Support\nRonnie","source_url":"https://www.reddit.com/r/steamsupport/comments/1avee8j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6475cb6d0cb61f364df","publication_date":"2024-02-20","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-16795191ef","original_id":"1s9hicp","tier":"A","category":"RECOVERY_HIJACK","title":"What tabs do I need acess to be able to provide proof of Ownership via ticket?","summary":"The screenshot shows a Steam Support help page outlining the process for providing Proof of Ownership. It explains that users can verify ownership by submitting previous payment information or activated retail product codes.","quote":"Steam Support\n\nProviding Proof of Ownership\n\nIf the issue you're experiencing can't be resolved using help.steampowered.com, we will be happy to assist you after verifying Proof of Ownership for the account.\n\nProof of Ownership is established by submitting payment information previously used on the account or providing retail product codes that have been activated through Steam.\n\nPlease select a purchase method used on the account from the list below for detailed instructions on providing Proof of Ownership.","source_url":"https://www.reddit.com/r/steamsupport/comments/1s9hicp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"998b5e4948853834362d","publication_date":"2026-04-01","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-90797de5ba","original_id":"1qcwd4g","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam refusing the refund even tho publisher agrees to a ...","summary":"User requested a manual review and potential refund for a game authentication issue based on publisher authorization. Steam Support refused the refund, advised contacting the game's support team, and closed the ticket.","quote":"Hi there,\n\nIt looks like you created more than 1 ticket including HT-BJNJ-YDCB-7VTR for the same issue.\n\nWe have closely reviewed your request again. Unfortunately, your purchase does not qualify for a refund and an exception will not be made.\n\nTo ensure future eligibility, please submit refund requests within 14 days of purchase and less than 2 hours of playtime.\n\nPlease review our Refund Policy and Common Refund Questions for more information.\n\nRegarding the technical issue, please keep working with the game support team: \nhttps://help.steampowered.com/wizard/HelpWithGameTechnicalIssue/?appid=2537590\n\nFor technical troubleshooting or related issues, please contact the game's support team as they are best equipped to resolve any issues you are experiencing with their product.\n\nPlease note that no matter how many tickets you create our response will be the same or any future tickets may be closed without a response.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nKanoduck","source_url":"https://www.reddit.com/r/steamsupport/comments/1qcwd4g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ccc54b077f1f7fa3be92","publication_date":"2026-01-14","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-fc7c983e60","original_id":"1rrna5o","tier":"A","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: Someone created a support request from my account to stole it and it seems steam proceed to it how do i move from here ?","summary":"The user requested removal of a phone number and transfer of the account to a new email. Steam Support replied that it was a duplicate and would continue through the main ticket; the user then said the request was not made by them and someone was trying to steal the account.","quote":"It looks like this help request is a duplicate of another that you submitted.\n\nWe will continue to work with you through your main request: HT-YXQ9-FW3B-JQFN\n\nSteam Support\nJoey","source_url":"https://www.reddit.com/r/steamsupport/comments/1rrna5o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a871b80925e653c36770","publication_date":"2026-03-12","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4f13287fd5","original_id":"1wzsqk7","tier":"A","category":"RECOVERY_HIJACK","title":"Support Can’t Be Serious…","summary":"A user trying to verify account ownership states they only use PayPal and lack old credit card info. Steam Support rejects their proof of ownership and demands the last 4 digits of a credit card used in January 2014.","quote":"We understand that it is not easy to find past information, but this is necessary for the ownership verification.\n\nUpon review, the information you provided is not enough to verify your account ownership.\n\nPlease send us the information below about any credit card purchases in January, 2014 on the account:\n\n•  Last 4 digits of the credit card number (only the last 4, please):","source_url":"https://www.reddit.com/r/steamsupport/comments/1wzsqk7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"287a113a76270e4e1af8","publication_date":"2026-10-07","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c9eabaf03f","original_id":"m4hcn4","tier":"A","category":"HACK_THEFT","title":"r/SteamScams on Reddit: “Accidentally reported you” scams on Steam and Discord. The following is directly from Steam Support.","summary":"A Steam Support reply warns the user not to follow instructions from anyone claiming to be Steam Support on Discord or other chat systems, stating that a 'false report' requiring the account owner to act is a scam. No ticket ID or monetary amount is shown.","quote":"Hello there,\n\nI am sorry to hear that you are having this issue.\n\nPlease do not follow instructions to speak with someone claiming to represent Steam Support through Discord or any other chat system, even if they come from a friend's account.\n\nThere's no such thing as a false report that you as an account owner need to take steps to solve. This is a scam.","source_url":"https://www.reddit.com/r/SteamScams/comments/m4hcn4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"95382226ab90da116d16","publication_date":"2021-03-13","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-881ddbfb57","original_id":"nfrd3i","tier":"A","category":"RESTORE_REFUSED","title":"r/SteamScams on Reddit: I was in contact with Steam Support for days because my account was hacked and they stole all of my items and this was their final response before closing my ticket after no he","summary":"The user apparently fell for a scam and sought item restoration. Steam Support refused to duplicate/restore the items and closed the help request.","quote":"I'm sorry you're in this situation. Falling for a scam really does suck, but Steam is not in the business of offering insurance forcing the rest of the Steam Community to pay for one's security risks and lapses, as would be the effect of duplicating your items.\n\nThis concludes the information we can provide regarding this matter. As such, this conversation will now be closed.\n\nValve\nAmos","source_url":"https://www.reddit.com/r/SteamScams/comments/nfrd3i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"abf879016a97e1b4e43c","publication_date":"2021-05-19","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5d43893ef3","original_id":"1prix3r","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"You've Made Too Many Requests recently.","summary":"The user reported repeated \"Too Many Requests\" errors when accessing Steam Workshop comment notifications/pages. Steam Support closed the ticket explaining the rate limit likely came from browser extensions, automation, or VPN/IP sharing and said the restrictions cannot be removed.","quote":"However, the error indicates that you are sending too many requests to the Steam item servers. This most often happens when a browser extension is gathering information about items on a page, your account's inventory or market activity is automatized, or when an IP address is shared across multiple accounts using a VPN. Peer-to-peer VPNs are particularly likely to trigger this error.\n  \nUnfortunately, we have no way of removing these restrictions. We recommend removing any extensions that automate item and inventory activity and disabling all VPN usage. Please note there may be a delay of up to one day between removing the extensions and being able to browse the market or Steam inventories.","source_url":"https://www.reddit.com/r/steamsupport/comments/1prix3r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aaca9a732aa2186f9ffd","publication_date":"2025-12-20","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1633ac13cc","original_id":"1s0h1gc","tier":"A","category":"RECOVERY_HIJACK","title":"Help with an old purchase receipt on Steam via Visa Nacional (PagSeguro)","summary":"The user submitted purchase receipts to verify account ownership, but Steam Support said the provided information did not match their system and that the attachment was not valid proof of purchase. Support requested a PagSeguro/BoaCompra receipt showing the transaction code, date, time, and purchase amount.","quote":"Hello,\n\nThank you for your reply.\n\nUnfortunately, the information you provided does not match the information we have in our system.\n\nTo help you obtain the information you requested, please note that BoaCompra offers support via WhatsApp and the contact information can be found on their website. Through WhatsApp you will provide the transaction history.\n\nNOTE: You do not need access to your Steam account to obtain this statement.\n\nSteam Support\nHenrique\n\nHello,\n\nThank you for your reply.\n\nValve's Privacy Policy prohibits us from providing any account information.\n\nWe appreciate the attachment you sent; however, it is not a valid proof of purchase for us to verify your account ownership. Please note that a valid PagSeguro/BoaCompra receipt should show the transaction code, date, time, and purchase amount.\n\nOnce we receive the aforementioned information, we will be happy to assist you.\n\nSteam Support\nMorales","source_url":"https://www.reddit.com/r/steamsupport/comments/1s0h1gc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b308e827c12e0719319","publication_date":"2026-03-22","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6ab4745027","original_id":"1l51u23","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"VERY slow steam support (ongoing issue)","summary":"The user's Steam account was locked after they posted trade comments asking to buy a TF2 hat. Steam Support closed one ticket as a duplicate and apparently moved to another ticket, but the user waited days without a meaningful response and opened new tickets.","quote":"This account has been locked for posting or upvoting suspicious content on Steam\n\nWhen content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer.\n\nSuspicious content posted or upvoted by this account:\n\nhello fellow hunt player r you selling your massed flies crone's dome?\n\nThe account will have restricted functionality until you've contacted Steam Support. Interacting in the Community, trading, using the market, making changes to the account, and playing on VAC-secured servers will be unavailable in the meantime.\n\nContact Steam Support","source_url":"https://www.reddit.com/r/steamsupport/comments/1l51u23/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41c5b711f9330bac389c","publication_date":"2025-06-06","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8476a00657","original_id":"pp_37xnu4","tier":"A","category":"RESTORE_REFUSED","title":"My \"fraudulent\" key was deactivated. Game was bought legitimately from Steam Store.","summary":"The user's legitimately purchased and gifted copy of The Elder Scrolls Online was revoked without a refund under the claim it was fraudulent. After waiting 5 days for support, the user received a canned response refusing to help and marking the ticket as solved.","quote":"Your game was acquired fraudulently. Please buy a new copy of the game. This issue is marked solved.","source_url":"https://www.reddit.com/r/elderscrollsonline/comments/37xnu4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b292883c1619e17cfeb5","publication_date":"2015-05-31","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b1e1608b2","original_id":"pp_12jxveq","tier":"A","category":"RECOVERY_HIJACK","title":"[D] I lost control of one of my dormant alts with $10k in csgo skins at today's value and didn't even know it. Here is the story.","summary":"Steam Support responds to a user query regarding why no email notification is sent to the current email address when support makes changes to an account. The agent explains that this policy is deliberate to avoid alerting hijackers, lower email bounce rates, and prevent emailing recycled email addresses.","quote":"Hello,\n\nWhen Steam Support makes changes to an account, it's deliberate that an email is not sent to the current email address. I'm sorry this effected you negatively, but the system is designed this way for several reasons including:\n\n• Not informing a hijacker they've lost access to an account they've stolen\n\n• Not attempting sending emails to invalid email addresses (which can be tracked and at high volumes will lower the rating email service providers give to Steam emails, making them more likely to block them)\n\n• Not sending emails to a new owner of an email address that was abandoned by the original Steam account creator and reclaimed by another unrelated user","source_url":"https://www.reddit.com/r/csgomarketforum/comments/12jxveq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2edd68c1b9f2a6a964e3","publication_date":"2023-04-12","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-75142ba364","original_id":"1v8rz88","tier":"A","category":"RECOVERY_HIJACK","title":"Is this a legit email from Steam Support? : r/SteamScams","summary":"Steam Support replied asking for credit card purchase details to verify ownership and help with the account issue; no refusal or final resolution is shown.","quote":"Hello,\n\nWe understand your frustration and the situation that you are experiencing right now.\n\nIt looks like we're still missing some information from you in order to help with this issue.\n\nPlease send us the information below about any credit card purchases on the account:\n\n• The cardholder's first and last name and billing address (including street, city, country, and zip/postal code):\n• Last 4 digits of the credit card number (only the last 4, please):\n• Card type (Visa, Mastercard, Discover, American Express):\n• The phone number used at the time of purchase, including country code or area code:\n\nInclude this information in your reply to us. This ticket is not posted publicly and no other users will be able to view this information.\n\nSteam Support\nSteven","source_url":"https://www.reddit.com/r/SteamScams/comments/1v8rz88/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7857a56d8e1bf376ee8a","publication_date":"2026-07-28","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-be67c3f644","original_id":"1f28nmd","tier":"A","category":"BAN_NO_REASON","title":"r/OnceHumanOfficial on Reddit: Wrongfully banned - support refuses to ACTUALLY investigate","summary":"A support reply denied a ban appeal, stating that after investigation the account will remain banned because its behavior violated policy. No specific reason or evidence was provided.","quote":"Dear player, Thank you for contacting us. After a careful investigation, our team determined that the behavior relating to your account violated our policy. Therefore, your account will remain banned. We remain committed to ensuring a fair and healthy game environment for all of our players. Thank you for your understanding. If you require further assistance, please do not hesitate to contact us by tapping Settings-Help and Support-Contact us to submit your issue. Thank you for your continued support!","source_url":"https://www.reddit.com/r/OnceHumanOfficial/comments/1f28nmd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"75ba48b0a0f116ba7efe","publication_date":"2024-08-27","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8690bc3b98","original_id":"ne7ze6","tier":"A","category":"HACK_THEFT","title":"r/SteamScams on Reddit: Is this a real message from steam support?","summary":"User reported being scammed out of 1100 euros and requested a ban on the reported scammer. Steam Support replied that the ban request was accepted, imposed a 60-minute ban on the reported Steam ID, and directed the user to a Discord contact.","quote":"We have reviewed your BAN request.\n\n(BAN REQUEST ACCEPTED) The ban request was made more than 24 hrs, which is the minimum period specified in the ban policy.\n\n• STEAM ID #: Ratsratsratsratsrats\n• BAN Time: 60 min.\n\nPlease contact directly one of our VALVE FRAUD MODERATOR through discord: Solo#7212\n\nBan requests are reviewed on a case-by-case basis and will generally not be accepted if the report was made more than 14 days ago or if the case has been filed for more than 2 hours. Reported Accounts can be fixed within 40 hours after making an appeal, and only if they have not been used, changed or transferred to another account.\n\nIf the owner of the reported account cannot make an appeal, Legal Actions will be made in 60 minutes https://steampowered.com/BAN_REQUESTS/","source_url":"https://www.reddit.com/r/SteamScams/comments/ne7ze6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87a3ac2940269ec2a566","publication_date":"2021-05-17","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-51e054f82c","original_id":"pp_48jnct","tier":"A","category":"RESTORE_REFUSED","title":"[PSA] Market Holds Begin March 9th, Also the End of Item Duplication","summary":"Valve announced an official policy change stating that starting March 9th, they will no longer manually duplicate items to restore compromised accounts. This marked the end of item restoration policies for stolen virtual goods.","quote":"Also mentioned, on March 9th, Valve will no longer manually duplicate items to restore compromised accounts, which hopefully means the end of item duplication.","source_url":"https://www.reddit.com/r/csgomarketforum/comments/48jnct/","source_host":"www.reddit.com","source_status":"public_url","source_group":"50d252772297e2aa2ea2","publication_date":"2016-03-02","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f736231fcb","original_id":"1j7ejc8","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: community FALSE ban (STUCK)","summary":"The user's Steam account was flagged for violating the Terms of Service Agreement, resulting in restricted functionality including trading, market use, and purchases. The notice does not specify the exact violation.","quote":"This account has violated the Steam Terms of Service Agreement.\n\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/steamsupport/comments/1j7ejc8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a51db90c90acdc5ccd7c","publication_date":"2025-03-09","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b01f1769f1","original_id":"chr611","tier":"A","category":"HACK_THEFT","title":"My Account was hacked and valuable items stolen: here is Valve's reponse","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"Hello,\n\nThank you for writing to Steam Support.\n\nYour Manifold Paradox and several other items were gifted away on January 29th, 2019, to this user: https://steamcommunity.com/profiles/[Steam ID omitted]\n\nThe other items removed from your account are:\nTidehunter Blink Dagger x2, Golden Infernal Chieftain, Fractal Horns of Inner Abysm, Disciple of the Wyrmwrought Flame, and Perceptions of the Eternal Mind. \n\nIf you are not the person who gifted the items, it is likely that your account security has been compromised. We recommend that you reset the password to your Steam account and email account immediately.\n\nYou are able to view a detailed history of your inventory transactions here: https://steamcommunity.com/my/inventoryhistory/?new=1\n\nI understand that it's frustrating to lose your items, but we can’t restore them. \n\nSteam Support does not remove items from accounts, so we’d have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity","source_url":"https://www.reddit.com/r/DotA2/comments/chr611/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a8a6525f3998705440b","publication_date":"2019-07-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6a729ed2d","original_id":"pp_1q3qlf2","tier":"A","category":"BAN_NO_REASON","title":"Account locked from using a visa gift card","summary":"The user's Steam account was locked due to a refunded Visa gift card payment used for FIFA points. Steam Support responded with an automated message stating fraudulent payment method use was found and refusing to unlock the account.","quote":"We have found fraudulent payment method use on this Steam account.\n\nWe will not unlock the account.\n\nAttempting fraud is prohibited by the Steam Subscriber Agreement.\n\nIn addition to violation of contract, these activities may violate state and federal laws. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/steamsupport/comments/1q3qlf2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb59620dc154fadfce38","publication_date":"2026-01-04","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ecfeaea81f","original_id":"16ygfxk","tier":"A","category":"HACK_THEFT","title":"r/Steam on Reddit: Why do people say steams customer service is bad?","summary":"Steam Support confirmed the account was compromised, reset the password, and sent new login information to the contacting email. They recommended enabling Steam Guard Mobile Authenticator and noted a 15-day trade/Community Market restriction.","quote":"Thanks for reaching out. Let me help you with this.\n\nIt appears that the account was indeed compromised. To prevent unauthorized access to the account, I recommend that you enable the Steam Guard Mobile Authenticator.\n\nI've reset the account password and sent the new login information to the email address you've contacted us from. If the email is not received, please check the spam or trash folder.\n\nAs with any security reset, the account will be unable to trade or buy/sell in the Community Market for 15 days.\n\nI recommend that you also review our Account Security Recommendations.\n\nSteam Support\nJacob","source_url":"https://www.reddit.com/r/Steam/comments/16ygfxk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb834c822af7992a7301","publication_date":"2023-10-03","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-71547bb0e5","original_id":"u5jija","tier":"A","category":"RESTORE_REFUSED","title":"I contacted steam support in the past and I did get my ...","summary":"The user asked Steam Support to restore several items deleted in 2015. Steam Support refused, stating it cannot assist with restoring deleted items and that deletion requires a confirmation step.","quote":"We've reviewed your inquiry about items that were deleted from your inventory. Steam Support is unable to assist you with restoring deleted items. Deleting an item is a two-step process with a confirmation dialogue box before the item is deleted. Be sure that you only delete items you are certain you will never want in the future.\n\nTF2 Demoman Main\nJake","source_url":"https://www.reddit.com/r/tf2/comments/u5jija/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41a990fc5806a1e6a36d","publication_date":"2022-04-17","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3faebb726d","original_id":"1jayxv6","tier":"A","category":"HACK_THEFT","title":"\"This account is associated with the theft of other users' Steam accounts\"","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"Thank you for contacting Steam Support. While we understand your concerns, as mentioned previously we have found activity in this Steam account related to the hijacking of another user's Steam account.\n\nPer the [Steam Subscriber Agreement](http://store.steampowered.com/subscriber_agreement/), we have locked the account. The account will not be unlocked.\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.\n\nFurthermore, Valve's [Privacy Policy](https://store.steampowered.com/privacy_agreement/) prevents us from releasing any other account information except to comply with court orders or laws that require us to disclose such information.\n\nIf you would like to seek legal consultation, while we can't release this information to you directly, our legal department would be happy to work with your local law enforcement agency. We would require a subpoena to release nonpublic account information.\n\nPlease contact your local law enforcement agency to report this case. The officer handling your case will need to email a subpoena to Valve Corporation at [[email omitted]](mailto:[email omitted])\n\nThe subpoena must clearly state the information you have provided related to this issue, as well as a specific list of the exact information bei","source_url":"https://www.reddit.com/r/steamsupport/comments/1jayxv6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f51c9ea34cb93a192f0","publication_date":"2025-03-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e4ef73e54","original_id":"1j028ul","tier":"A","category":"BAN_NO_REASON","title":"permanent community ban","summary":"The user asked why their Steam account was restricted. Steam Support said the account was permanently locked for violating the Steam Subscriber Agreement due to commercial use and closed the help request without further assistance.","quote":"Hello,\n\nThe account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the account lock may be closed without a reply.\n\nSteam Support\nJuju","source_url":"https://www.reddit.com/r/steamsupport/comments/1j028ul/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b32faf00c89fa970d06","publication_date":"2025-02-28","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6f8d231490","original_id":"1n86kj5","tier":"A","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: Steam won't let me recover my account. Can anyone help?","summary":"The user attempted to recover a Steam account, but Steam Support said knowledge of games and a matching email address were not sufficient proof of ownership. Support closed the ticket without making account changes.","quote":"Hello,\n\nPlease note that knowledge of games on the account is not a valid proof of ownership.\n\nWe understand your eagerness to recover this account.\n\nHowever, as much as we'd like to help you, we can only make changes once we received sufficient proof that you are the account creator.\n\nWhile the email address you provided matches, it is still not sufficient to verify your ownership.\n\nPlease remember that only an account's first creator is the account owner.\n\nUntil we are sure that you are the account owner, we cannot make any account changes, so I am closing this ticket.\n\nSteam Support\nZeus","source_url":"https://www.reddit.com/r/steamsupport/comments/1n86kj5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d6960dc707f8c5ba40ee","publication_date":"2025-09-04","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3b19df5098","original_id":"1opyfje","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Hello guys I received a message from what seems to be steam support but im almost sure that its a scam","summary":"A Steam profile shows a pending/active ban notice from the Valve Fraud Prevention Team citing VAC bans and illegal/duplicated items or illegal purchase. No Steam Support reply or appeal outcome is visible.","quote":"Valve Fraud Prevention Team\n10 VAC ban on record  Info\nILLEGAL/DUPLICATED ITEMS  Info\nILLEGAL PURCHASE\nView Ban History","source_url":"https://www.reddit.com/r/steamsupport/comments/1opyfje/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c60d97ff82e731e8663e","publication_date":"2025-11-06","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c63a1b165f","original_id":"1h9o5g7","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Permanently banned Steam account without a clear explanation, need help!","summary":"A Steam profile shows the account is community banned, causing the profile to be private. No reason or Steam Support reply is visible, only the ban notice and the user's inventory.","quote":"Votre profil est défini comme étant privé car vous êtes banni de la communauté.","source_url":"https://www.reddit.com/r/steamsupport/comments/1h9o5g7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5becfa399602452c312f","publication_date":"2024-12-08","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2d1bdeee96","original_id":"1twk1mm","tier":"A","category":"RECOVERY_HIJACK","title":"r/SteamScams on Reddit: Steam account was stolen. The thief accessed my account, changed the registered email to one they control, and locked me out completely.","summary":"Steam Support replied that it can only assist after verifying account ownership and stated that common proof such as game names, screenshots, purchase email, phone number, account username, Dota 2 ID, and in-game history is not enough. It asked for information from a previous message and warned the help request will be closed if not provided.","quote":"We understand that finding past information is not easy, but for the protection of the account holder, we can only provide further assistance after we verify the account's ownership.\n\nPlease note that the name of games, screenshot of your username, screenshot of the Steam Store purchase confirmation email, original email address, phone number, account username, Dota 2 ID, in-game username history, hero and role history is not enough evidence for ownership.\n\nThat said, please provide the requested information needed from the previous message.\n\nIf you're still unable to provide the requested information, we're going to close this help request.\n\nSteam Support\nLove","source_url":"https://www.reddit.com/r/SteamScams/comments/1twk1mm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"360570b9465b12efcc54","publication_date":"2026-06-04","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-857437373d","original_id":"1i0pcd8","tier":"A","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Steam-Account gehackt.","summary":"Screenshot shows a Steam account recovery form asking for the current email, earliest remembered email, and a phone number from the account. No Steam Support reply, outcome, or ticket details are visible.","quote":"Your current email address (we'll respond to you here)\n\nNow tell us about your Steam account...\n\nWhat was the first email you used on your account?\n\nCan't remember the first? Give us the earliest email you remember.\n\nProvide a phone number from your account\n\nYou may have added a phone number to your account to aid in recovery.","source_url":"https://www.reddit.com/r/steamsupport/comments/1i0pcd8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f82142afcc977c59cd4","publication_date":"2025-01-13","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-62db2cd0f5","original_id":"1ucd96j","tier":"A","category":"TRADE_REVERSAL","title":"I lost many of my items and if theres a chance i could get it ...","summary":"Screenshot shows a Steam Support help page about items stolen or traded without authorization. It states the user has no reversible trades or trades on hold and lists account security steps; no ticket reply is visible.","quote":"Steam Support\nHome > Item Questions\nMy items were stolen or traded without my authorization\nTrades containing Trade Protected items may be reversed by either trade partner for 7 days after the trade is confirmed. When a trade is reversed, the items are returned to their previous owner.\nMy reversible trades: View my entire Trade History\nYou have no trades that can be reversed, and no trades on hold.\nSecuring your account\nIf you believe that someone else has access to your account, you should:\n• Secure your account by changing your password here.\n• Review common Trade Scams and how to avoid them.\n• Protect your Steam account and inventory with the Steam Guard Mobile Authenticator via the Steam Mobile App.","source_url":"https://www.reddit.com/r/SteamScams/comments/1ucd96j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"161cd91a8076f4e8e83a","publication_date":"2026-06-22","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-40c5f7a8f0","original_id":"q2ipia","tier":"A","category":"BAN_NO_REASON","title":"Ban in dota 2 after account hacking","summary":"A Dota 2 screenshot shows ranked matchmaking disabled until 28/9/2022 due to boosting, account sharing, or other matchmaking abuse. No Steam Support reply or appeal text is visible.","quote":"Ranked Matchmaking disabled due to boosting, account sharing or other matchmaking abuse. Ranked Disabled Until: 28/9/2022","source_url":"https://www.reddit.com/r/DotA2/comments/q2ipia/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1e8b28edb66cfac2aa6f","publication_date":"2021-10-06","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6e0bb367e8","original_id":"dvush4","tier":"A","category":"RESTORE_REFUSED","title":"i just got scammed by steam","summary":"A user contacted Dota 2 Battle Pass Reward Support (CMD Collectibles) about claiming the 2019 Aegis; the support agent replied that the user was not registered in time and that Valve had already closed registration for the year's event, so no reward could be claimed. This is a third-party reward-fulfillment support reply, not a Valve account/trade/ban enforcement response.","quote":"Hi [name redacted]\n\nWe are really sad to inform you that you were not able to register to claim 2019 Aegis.\n\nWe truly appreciate your support for Dota 2! However, Valve had already closed the registration for this year's event. We still hope to see you at next year's event.\n\nTo reduce our support queue please only respond back to this email if you need more help - thank you!\n\n-Battle Pass Reward Support","source_url":"https://www.reddit.com/r/DotA2/comments/dvush4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4aae59811e09a40cf4e2","publication_date":"2019-11-13","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-757d12768f","original_id":"pp_ojohqg","tier":"A","category":"HACK_THEFT","title":"Steam refund policy - clarification needed.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"e standard 14-day/two-hour refund period also applies, starting on the game’s **release date**.' in the section for pre-orders but I am have been denied a refund with the reason: *We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum).* I bought a pre-order and the game has not been out a week. The date of purchase should not matter, according to their policy page or can that somehow be interpreted some other way? Very frustrating as it feels like an auto response when I've asked","source_url":"https://www.reddit.com/r/Steam/comments/ojohqg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3eec36d16b80aab24326","publication_date":"2021-07-13","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08a5bce493","original_id":"pp_1lz00wt","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Valve let me down: my Steam Deck experience was a disaster and support failed me","summary":"A screenshot from the Steam Support website showing an error message stating that the help request is no longer accessible because it was closed over 60 days ago. No further details regarding the ticket's contents or the user's issue are provided.","quote":"The help request you are trying to view is no longer accessible because it was closed more than 60 days ago.","source_url":"https://www.reddit.com/r/SteamDeck/comments/1lz00wt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"86bd19aec7469efdef26","publication_date":"2025-07-13","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e959d3ef24","original_id":"4rfc8s","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: False VAC Bans ARE a Thing! I had Mine Removed","summary":"A VAC ban in Counter-Strike: Global Offensive was removed by Valve; the notice apologizes and states the ban was a mistake, restoring access to VAC-secured servers.","quote":"Account Alert for sammisjs - 5 Jul, 2016\n\nYour VAC ban in Counter-Strike: Global Offensive has been removed.\n\nWe apologize, it looks like we made a mistake. You should now be able to play in VAC secured game servers within this game.\n\nReview your account's VAC ban status\n\nYou can check your VAC ban status anytime from the Help website.\n\nMore information on VAC is available here: Valve Anti-Cheat System (VAC)","source_url":"https://www.reddit.com/r/Steam/comments/4rfc8s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c11ae9b8e172b2fa7cd","publication_date":"2016-07-05","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ad5c4d4195","original_id":"1pmymnq","tier":"A","category":"HACK_THEFT","title":"Steam customer support is the best customer support I've ...","summary":"The user requested a refund for an Assassin's Creed game because they did not enjoy the gameplay. Steam Support said the purchase did not qualify under the refund policy, but as a customer service gesture removed the purchase and issued Steam Wallet credit.","quote":"Hello,\n\nI understand that you want this transaction to be refunded.\n\nYour purchase does not qualify for a refund because exceeds the Steam's refund policy. No worries, as a customer service gesture we can issue a credit for the amount of your purchase into your Steam Wallet.\n\nWith that being said, the purchase has been removed from the account and a credit has been applied to your Steam Wallet. The credit can be used for future Steam purchases.\n\nYour current Steam Wallet balance is displayed in the top right hand corner of the Steam client window next to your account name.\n\nIf you have any further questions, please let us know - we will be happy to assist you.\n\nSteam Support\nLuke","source_url":"https://www.reddit.com/r/Steam/comments/1pmymnq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3fc1972d101b2082baea","publication_date":"2025-12-15","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8b4c9c9ab5","original_id":"1qtvsei","tier":"A","category":"HACK_THEFT","title":"W Steam! Refund accepted : r/AshesofCreation","summary":"Steam Support replied to a refund request, stating the purchase did not normally qualify but granting an exception and issuing the refund as Steam Wallet credit.","quote":"Hello,\n\nThank you for contacting Steam Support. Don’t worry, let me help you out with this.\n\nI have closely reviewed your request, even though your purchase does not qualify for a refund within our Refund Policy and Common Refund Questions, I've decided to open an exception for you and issue the refund.\n\nThe purchase has been removed from the account and a credit has been applied to your Steam Wallet. The credit can be used for future Steam purchases.\n\nYour current Steam Wallet balance is displayed in the top right hand corner of the Steam client window next to your account name.\n\nIf you'd like to request a refund for a qualifying purchase in the future, please do so at https://help.steampowered.com/\n\nDetailed Instructions on Submitting a Request\n\nSteam Support\nCarlos","source_url":"https://www.reddit.com/r/AshesofCreation/comments/1qtvsei/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6e115568c5c03a88ee8","publication_date":"2026-02-02","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-805f1c4cbb","original_id":"1flp3h1","tier":"A","category":"RESTORE_REFUSED","title":"A manual steam support person has decided not to refund ...","summary":"The user requested a refund for a game that became unplayable on Steam Deck after a Rockstar policy change, but Steam Support refused the refund because it did not meet the standard refund policy.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nI totally understand the situation and that it is frustrating.\n\nWe have closely reviewed your request. Unfortunately, your purchase does not qualify for a refund.\n\nTo ensure future eligibility, please submit refund requests within 14 days of purchase and less than 2 hours of playtime.\n\nPlease review our Refund Policy and Common Refund Questions for more information.\n\nWe are sorry for the inconvenience.\n\nSteam Support\nFey","source_url":"https://www.reddit.com/r/steamdeckhq/comments/1flp3h1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c700e00784b05010a23","publication_date":"2024-09-20","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a442eee7a8","original_id":"1fuxqn8","tier":"A","category":"RESTORE_REFUSED","title":"My account was hijacked and steam just said sorry bye","summary":"The user reported unauthorized account use and Steam Market activity; Steam Support said it cannot reverse Market activity, provided scam-reporting guidance, and closed the help request.","quote":"Hi there,\n\nWe can see how concerning this is.\n\nJust to mentioned, disabling your Market and Trading eligibility is not something that Steam Support provides.\n\nGoing back, I'm sorry to hear that your account was used without your permission. I know it's frustrating to hear that we can't reverse Market activity.\n\nTo learn how to avoid scams or hijackings, please see our Trade Scam article.\n\nTo make sure that a scammer is reported, please report them through the Steam Community. Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams.\n\nSince there's not much more that I can say or do to be of help with this particular issue, I am going to close this help request.\n\nIf you have questions on an unrelated issue, please create a new help request and we will be happy to help you.\n\nSteam Support\nDiego","source_url":"https://www.reddit.com/r/SteamScams/comments/1fuxqn8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1811ba7c9f2b459228d0","publication_date":"2024-10-03","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a80db74a3f","original_id":"1uy9518","tier":"A","category":"BAN_NO_REASON","title":"r/SteamScams on Reddit: They have a how-to-scam-on-Steam manual because this is my 4th scam with the same dialog, and pictures","summary":"A purported Steam Support message warns that failure to provide adequate proof may lead to permanent suspension upon report resolution and directs appeal inquiries to the responsible moderator/representative. No specific ban reason, ticket ID, or date is visible.","quote":"Failure to provide adequate proof may result in permanent suspension upon report resolution. Please contact the\nassigned Steam support representative for further clarification.\n\nFor appeal inquiries, please contact the moderator responsible for this report\nSteam Customer Service: 877128860\n\nYazan Aldehayyat\nSteam Support","source_url":"https://www.reddit.com/r/SteamScams/comments/1uy9518/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a8aaca2f6c633d39f660","publication_date":"2026-07-16","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6f8ee74f60","original_id":"8w7qfj","tier":"A","category":"BAN_NO_REASON","title":"Plea for an Appeal","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"Steam Support cannot remove VAC and Game Bans. Even if you feel the ban was wrongly applied. You are responsible for the security of your Steam account.","source_url":"https://www.reddit.com/r/gaming/comments/8w7qfj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00f854419c50e029516b","publication_date":"2018-07-05","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8a54fb723","original_id":"pp_1qybk65","tier":"A","category":"BAN_NO_REASON","title":"I'm a Content Creator! - My Steam account got permanently locked out of nowhere — no prior warnings, no explanation, support won't help","summary":"Steam Support notified the user that their account was permanently locked for violating the Steam Subscriber Agreement, noting that accounts cannot be bought, sold, or transferred. Support noted that a recent purchase was cancelled with funds held by the user's bank, closed the support ticket, and stated that future help requests regarding the lock may be closed without a response.","quote":"Hi there,\n\nThe account has been locked for violating the Steam Subscriber Agreement based on the account activity, community reports, and other factors.\n\nPlease note that Steam accounts are non-transferable. They are not intended to be bought, sold, or traded.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nAs for the refund, your recent purchase was cancelled and the bank is still holding on to those funds. Please get in touch with the bank for further assistance, since it may take up to 30 days for the bank to confirm that Steam never got the funds in the first place.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the lock may be closed without a reply.","source_url":"https://www.reddit.com/r/steamsupport/comments/1qybk65/","source_host":"www.reddit.com","source_status":"public_url","source_group":"82ffa642acff08a306b0","publication_date":"2026-02-07","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-faed1d5380","original_id":"3l9n5y","tier":"A","category":"HACK_THEFT","title":"Steam trade ban flaw.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"Your ban has been reduced to last until 2 weeks from now.\n\nYour account, or an alternate account that you own, was reported and investigated for actions relating to item trading scams.\n\nYour trading privileges have been suspended for two weeks. We have a zero tolerance policy for scamming. Upon expiration of your trade ban your account will be placed under Probation for an extended period of time. Probation does not prevent you from trading but lets other users know that you were previously banned.","source_url":"https://www.reddit.com/r/Steam/comments/3l9n5y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1794aaa31cfa9281d887","publication_date":"2015-09-17","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0532a71841","original_id":"1jtnpg6","tier":"A","category":"HACK_THEFT","title":"Looks like I can't make a new Steam account when travelling?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"What do I do if I am a new user that is currently traveling?\n\nIf you are a new Steam user it is not possible to temporarily change your store country to make purchases while traveling. You will need to return to your country of residence before you can set your store country.","source_url":"https://www.reddit.com/r/Steam/comments/1jtnpg6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b81bc65adca1d083085c","publication_date":"2025-04-07","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f6b147831","original_id":"1nfbvmi","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Fantasy rerolls bug and support","summary":"User reported a Dota 2 fantasy reroll bug and asked when they would get a resolution. Steam Support said it would be submitted as a bug, stated it cannot alter fantasy points/rolls/stats, and closed the ticket.","quote":"Thank you for taking the time to report this issue. The details of the issue you're experiencing are noted and will be submitted as a bug.\n\nSteam Support cannot alter fantasy points, rolls, or stats. During The International, the Dota team has been actively monitoring issues like these and implementing client-side updates (usually after the matches conclude for that day) to fix them.\n\nSince we do not have further information to provide on this matter, we'll close the ticket.\n\nRegards,\nBrian","source_url":"https://www.reddit.com/r/DotA2/comments/1nfbvmi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c047f81954bd0495a8eb","publication_date":"2025-09-12","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-88c54171f9","original_id":"9hhddn","tier":"A","category":"HACK_THEFT","title":"[ DOTA COORDINATOR ] Steam support is a joke regarding connection problem.","summary":"The user reported ongoing Dota connectivity and Dota Coordinator login issues. Steam Support replied in English with troubleshooting FAQs and suggested posting in Dota community hubs.","quote":"Hello Łukasz,\n\nAt the moment we don't have anyone available to help you in the language you wrote your message in, which is why I'm responding in English. That way we can start helping you as soon as possible. Please feel free to respond in your preferred language instead of English.\n\nI am sorry to hear that you are experiencing connectivity issues while playing Dota.\n\nThe first thing you will want to do is follow the suggestions outlined in our Basic Troubleshooting FAQ. Although it may seem like a long article, we highly recommend completing the suggestions.\n\nOnce you are sure that your connection issue is specific to Dota, it would be a good idea to follow our Advanced Troubleshooting FAQ and provide all relevant details.\n\nAlong with reporting these types of problems directly to Support, I would also encourage you to post about this in one of the more active Dota community hubs, as other users may be experiencing the same thing.\n\nDota 2 Subreddit\nOfficial Dota 2 Community Hub\nDota 2 Github site for Mac & Linux issues\n\nIssues resolved as swift as the wolves of Icewrack!\nIlya","source_url":"https://www.reddit.com/r/DotA2/comments/9hhddn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1cfb896634795374fcd9","publication_date":"2018-09-20","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e8e56dd833","original_id":"1rulwhq","tier":"A","category":"RECOVERY_HIJACK","title":"r/Steam on Reddit: Data breach?","summary":"Steam Support replied that the account credentials may have been exposed in a data breach and the account may have been accessed by an unauthorized party, with attempts to access or transfer items. It placed a temporary 10-day restriction and said it cannot be removed early even if proof of account ownership is provided.","quote":"Thank you for contacting Steam Support.\n\nWe have identified that your account credentials may have been exposed in a data breach.\n\nOur records also indicate that your account may have been accessed by an unauthorized party. During this activity, Parental View was enabled, and attempts were made to access or transfer items associated with the account.\n\nAs a precautionary security measure, a temporary restriction has been placed on your account. This restriction will be automatically removed 10 days after it was applied.\n\nPlease note that this restriction cannot be removed before that time, even if proof of account ownership is provided.\n\nWhile this review is in progress, we recommend that you do not make changes to the account or submit additional support requests related to this issue until the review has been completed.\n\nYour account and items remain secure.\n\nSarah\nSteam Support","source_url":"https://www.reddit.com/r/Steam/comments/1rulwhq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ffdcc6bb0061ed431dc8","publication_date":"2026-03-15","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8941fcf8de","original_id":"httpswwwredditcomrsteamsupportcomments1hnfy8uisw","tier":"A","category":"RECOVERY_HIJACK","title":"I swear Steam support are bunch of bots replying the same messages again  and again and again no matter how many proves i show them that this account  is mine : r/steamsupport","summary":"The user was locked out of their Steam account and asked Steam Support to temporarily disable Steam Guard, attaching a payment receipt. Steam Support replied asking for additional ownership verification and pointed them to the Providing Proof of Ownership article; no resolution is shown.","quote":"Hello,\n\nWe're happy to take a look at this problem. First, we'll need some more information to verify that you own this account.\n\nThere are a number of ways you can verify ownership outlined in the Providing Proof of Ownership article. When viewing the article, you can click on each type of purchase method to see the specific information that is required.\n\nOnce you find an option that works for you, please provide as much information as you can in your next reply. If you're having trouble finding an option that works, please reply to let us know.","source_url":"https://www.reddit.com/r/steamsupport/comments/1hnfy8u/i_swear_steam_support_are_bunch_of_bots_replying/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f155853cf3c3571393bc","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e45a330b94","original_id":"httpswwwredditcomrsteamscamscommentsne7ze6isthis","tier":"A","category":"HACK_THEFT","title":"Is this a real message from steam support? : r/SteamScams","summary":"The user reported being scammed out of 1100 euros and asked Steam to ban the scammer's account. Steam Support replied that the ban request was accepted, applied a 60-minute ban, and directed the user to contact a \"VALVE FRAUD MODERATOR\" on Discord.","quote":"We have reviewed your BAN request.\n\n(BAN REQUEST ACCEPTED) The BAN request was made more than 24 hrs, which is the minimum period specified in the ban policy.\n\n• STEAM ID #: Ratsratsratsratsrats\n• BAN Time: 60 min.\n\nPlease contact directly one of our VALVE FRAUD MODERATOR through discord: Solo#7212\n\nBan requests are reviewed on a case-by-case basis and will generally not be accepted if the report was made more than 14 days ago or if the case has been filed for more than 2 hours Reported Accounts can be fixed within 40 hours after making an appeal, and only if they have not been used, changed or transferred to another account.\n\nIf the owner of the reported account cannot make an appeal , Legal Actions will be made in 60 minutes https://steampowered.com/BAN_REQUESTS/","source_url":"https://www.reddit.com/r/SteamScams/comments/ne7ze6/is_this_a_real_message_from_steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87a3ac2940269ec2a566","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7684838df2","original_id":"1jl8tod","tier":"A","category":"BAN_NO_REASON","title":"Abandoning matches has a worse punishment than intentionally ruining games.","summary":"The user received an Overwatch penalty and two low-priority pool penalties for abandoning games. The notification does not provide a specific reason for the Overwatch penalty.","quote":"You have been issued an Overwatch penalty after review of a match you recently played.\n25/3/2025\nYou have been placed into the low-priority pool for abandoning games. Please play games to completion to avoid ruining the experience for other players and to avoid subsequent low-priority penalties.\n15/3/2025\nYou have been placed into the low-priority pool for abandoning games. Please play games to completion to avoid ruining the experience for other players and to avoid subsequent low-priority penalties.\n13/3/2025","source_url":"https://www.reddit.com/r/DotA2/comments/1jl8tod/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f6b596d00010067cf24","publication_date":"2025-03-27","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9061157e33","original_id":"1qtdy4t","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam is reviewing the refund request. : r/AshesofCreation","summary":"Steam Support replied with a generic message saying they are investigating the issue further and will update the ticket when they have more information. No resolution or specific action was provided.","quote":"We understand how you feel appreciate you bringing this to our attention.\n\nCurrently, we are investigating this issue further. As soon as we have more information, we will update your ticket.\n\nSteam Support\nJearwell","source_url":"https://www.reddit.com/r/AshesofCreation/comments/1qtdy4t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"52be27ac5dcde0f114f7","publication_date":"2026-02-01","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3c6cce1d97","original_id":"1uiek94","tier":"A","category":"RESTORE_REFUSED","title":"r/steamsupport - Refund issues","summary":"A Steam refund request was denied; Steam Support stated it would not grant a refund and cited possible refund policy abuse or terms of service violation.","quote":"Hello Atlast.\n\nWe will not be granting a refund at this time.\n\nSteam offers refunds to reduce customers' risk in purchasing titles on Steam. If it appears to us that you are abusing our refund policy or violating our terms of service, we may decline requests for refunds.","source_url":"https://www.reddit.com/r/steamsupport/comments/1uiek94/","source_host":"www.reddit.com","source_status":"public_url","source_group":"60b5340dee332b41cce9","publication_date":"2026-06-29","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e96f221487","original_id":"1gg44eu","tier":"A","category":"RESTORE_REFUSED","title":"Can’t restore missing skin due to restoration policy protecting “innocent user”","summary":"The screenshot shows Steam's Item Restoration Policy, which states that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting, and does not restore lost items.","quote":"Steam Item Restoration Policy\n\nSteam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised.\n\nSteam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.\n\nYou can read a more detailed explanation of account security related to trading and the update that expanded account security to the Community Market.","source_url":"https://www.reddit.com/r/steamsupport/comments/1gg44eu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4eb27506bcd20b78c3f","publication_date":"2024-10-31","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-eb3788693c","original_id":"pp_33dzsi","tier":"A","category":"BAN_NO_REASON","title":"Another false account lock thread","summary":"A user's Steam account was fully locked after Steam Support claimed they found fraudulent activity related to trafficking or laundering games and items. Support stated the account will not be unlocked, leaving the user unable to use the store, market, or activate keys.","quote":"We have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner. Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/Steam/comments/33dzsi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b579f0b642009be5c3e6","publication_date":"2015-04-21","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b18f059868","original_id":"pp_186kqfx","tier":"A","category":"BAN_NO_REASON","title":"game ban from nowhere, Please HELP !!!","summary":"Steam Guard / 2FA removed or bypassed. Support ticket closed without resolution.","quote":"Game Bans are not VAC Bans and they are issued by the individual game. Steam Support is unable to remove your in-game bans or","source_url":"https://www.reddit.com/r/cs2/comments/186kqfx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71f2e708ce056debcc33","publication_date":"2023-11-29","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0828986f9","original_id":"1siafp0","tier":"A","category":"HACK_THEFT","title":"My younger brother just got scammed for 1500+ Dota 2 items – need advice and warning for others","summary":"A Steam account notification states that Valve employee David Williams is currently verifying information. No specific support outcome, refusal, ban, or monetary value is visible.","quote":"Notificación de Cuenta - 9 de abril de 2026.\nEl empleado de Valve, David Williams, actualmente está verificando esta información.","source_url":"https://www.reddit.com/r/DotA2/comments/1siafp0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3568aff86bf408687a8f","publication_date":"2026-04-11","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d919affc51","original_id":"pp_186lk7q","tier":"A","category":"BAN_NO_REASON","title":"game ban out of nowhere, HELP !!!","summary":"Steam Guard / 2FA removed or bypassed. Support ticket closed without resolution.","quote":"Game Bans are not VAC Bans and they are issued by the individual game. Steam Support is unable to remove your in-game bans or to provi","source_url":"https://www.reddit.com/r/counterstrike/comments/186lk7q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"442d65a44bb6dd85b786","publication_date":"2023-11-29","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35c0aaa11a","original_id":"httpswwwredditcomrdota2comments1c23ge0gettingsca","tier":"A","category":"RESTORE_REFUSED","title":"Getting scammed, and Valve + Steam won't do anything about it. : r/DotA2","summary":"Steam Support refused to restore the user's items, advised account security and reporting the offending user, and closed the help request.","quote":"Message from Steam Support on Apr 12 @ 1:35pm | 43 minutes ago\n\nHello,\n\nI understand that it's upsetting to hear that we can't restore your items. I also know that your items are valuable to you, so I want to help you get the right tools and information to keep your items secure.\n\nIf you haven't yet, please take a look at our account security recommendations article, which outlines ways you can protect your account and what to watch out for.\n\nPlease use the \"Report Player\" feature to report inappropriate behavior or users on Steam.\n\nTo do so, please follow the steps below:\n\n1. Go to the profile of the offending user\n2. Click the '...' drop-down located at the top right of the page\n3. Choose 'Report Player'\n4. Click through the appropriate path and report the user\n\nAll reports are reviewed by the Steam Community team and appropriate action will be taken.\n\nDetailed information on submitting reports about users can be found in this help article.\n\nAgain, I'm sorry we are not able to restore your items.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nDimitris\n\nThis help request has been closed.","source_url":"https://www.reddit.com/r/DotA2/comments/1c23ge0/getting_scammed_and_valve_steam_wont_do_anything/","source_host":"www.reddit.com","source_status":"public_url","source_group":"168cd942e0bb43fb64ca","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-20a69dedd2","original_id":"httpswwwredditcomrcs2comments1ewozl3hacked","tier":"A","category":"RESTORE_REFUSED","title":"Hacked.. : r/cs2","summary":"Steam Support responded to a duplicate request about the user's items, stating that it does not restore items for any reason or compensate accounts, and closed the help request.","quote":"Thank you for providing information above, we are sorry to hear that you've encountered this.\n\nIt looks like this help request is a duplicate of another you have recently submitted regarding your items.\n\nAs indicated in your previous help request(s), we have provided all the information we have about your items. I'm sorry we can't be of more help, but Steam Support does not restore items for any reason. Detailed information on why we do not restore items can be found here, and supplemental information can be found in our Steam Item Restoration Policy and Trade Scam articles.\n\nWhile it may not be ideal, we hope you understand our position. We have no way of restoring lost or scammed items and can't compensate your account in any way.\n\nPlease also note that there are many reasons why accounts are stolen. You can click on the link below to refer to the article titled \"\"How do Steam Guard enabled accounts get stolen?\"\"\nhttps://help.steampowered.com/en/faqs/view/06B0-26E6-2CF8-254C#stolen\n\nNo protection mechanism can guarantee the absolute security of accounts; the protection of Steam account usage and security is the user's personal responsibility, and the most important thing is that users must develop good usage habits.\n\nPlease note you will not receive further replies regarding your items.\n\nAt this time we do not have any more information to provide regarding your items — because of this I'm closing your help request. If you have an unrelated issue feel free to open a new help request.\n\nSteam Support\nJerry","source_url":"https://www.reddit.com/r/cs2/comments/1ewozl3/hacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"256ab94068f87690b270","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ecee056349","original_id":"httpslinustechtipscomtopic1404057stolenitemsstea","tier":"A","category":"HACK_THEFT","title":"Stolen ITEMS Steam/Dota 2 - PC Gaming - Linus Tech Tips","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"Location of sign in:\nOrda, Permskiy kray, RU\n\nAuthorized by:\nSteam Mobile Authenticator code\n\nIf the details above look familiar, you can safely ignore this email.\n\nIf not, please reset your Steam password now.","source_url":"https://linustechtips.com/topic/1404057-stolen-items-steamdota-2/","source_host":"linustechtips.com","source_status":"public_url","source_group":"6d5d5ecc9a416f0e0379","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6fcbcb8826","original_id":"httpswwwmakeuseofcomhowrecoverhackedsteamaccount","tier":"A","category":"HACK_THEFT","title":"How I Recovered My Hacked Steam Account: 5 Steps","summary":"An automated Steam Support email providing a link to resume an account recovery process. The email warns that if the user did not initiate the recovery from the specified location, another user may have entered their login information incorrectly.","quote":"Hello ,\n\nPlease click the link below to recover your Steam login credentials:\n\nRESUME RECOVERY\n\nIf you are not trying to recover your Steam login credentials from a computer located in , please ignore this email. It is possible that another user entered their login information incorrectly.\n\nCheers,\nThe Steam Team","source_url":"https://www.makeuseof.com/how-recover-hacked-steam-account/","source_host":"www.makeuseof.com","source_status":"public_url","source_group":"995657b31c52c8e2c85a","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1e009dfefa","original_id":"1h9u0as","tier":"A","category":"HACK_THEFT","title":"r/chilegames on Reddit: ¿Me hackearon la cuenta de steam hay algo mas que pueda hacerse?","summary":"El usuario envió una solicitud de soporte indicando que el correo de su cuenta fue cambiado y no puede acceder a ella desde ningún dispositivo. Steam solo acusó recibo y asignó el ticket HT-DJY3-5JT6-7MPJ, indicando que un agente responderá por correo electrónico.","quote":"Tu solicitud de ayuda se ha enviado al equipo de Soporte de Steam. El código de referencia es HT-DJY3-5JT6-7MPJ. Una vez que un agente de soporte haya respondido a tu solicitud, recibirás una notificación por correo electrónico en [email omitted].","source_url":"https://www.reddit.com/r/chilegames/comments/1h9u0as/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5fa20126c1b4d5f2bc95","publication_date":"2024-12-08","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6694d1a033","original_id":"pp_6m46yn","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I need your help if I ever want to play CS:GO again","summary":"A user experienced recurring VAC disconnection errors while playing CS:GO on a new PC, resulting in matchmaking bans. After contacting Steam Support and providing a detailed description, the agent named Kai simply sent a link to a help article, closed the ticket upon request for further help, and refused further assistance.","quote":"We have provided you with all the information we have regarding this issue.\n\nThis ticket will now be closed.  \n\nThanks for using Steam,\t\nKai","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/6m46yn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"65b57c50cf64e377a722","publication_date":"2017-07-08","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9fba311c35","original_id":"buy8l5","tier":"A","category":"HACK_THEFT","title":"Steam Subscriber Agreement updated","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"This Steam Subscriber Agreement (\"Agreement\") is a legal document that explains your rights and obligations as a subscriber of Steam from Valve Corporation, a corporation under","source_url":"https://www.reddit.com/r/Steam/comments/buy8l5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be1c4e01388e5c35fd27","publication_date":"2019-05-30","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c8b8a5314","original_id":"37g3zi","tier":"A","category":"HACK_THEFT","title":"goodbye my account , so sad","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"We have found activity in this Steam account related to fraud within the Steam Marketplace.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.\n\nHello Giang,\n\nWe have provided all the available information and will be unable to assist you further with this issue. If you have an unrelated problem, we will be happy to assist you.","source_url":"https://www.reddit.com/r/Steam/comments/37g3zi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b02c1c0803bdccce5475","publication_date":"2015-05-27","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-372b914501","original_id":"r2oyvv","tier":"A","category":"HACK_THEFT","title":"Steam Add Friend Security Loophole","summary":"A user is on Steam Support's report-a-scammer page, reviewing their recent trade history with the account \"kyreozmh\" (a Nov 25 trade of a large batch of Dota 2 items) before submitting a scam report. Steam's help page only instructs them to verify the person scammed them prior to reporting; no support reply is shown.","quote":"Please review this user and your recent trades with them. Please be sure that this is the person who scammed you before reporting them.","source_url":"https://www.reddit.com/r/DotA2/comments/r2oyvv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2289eb32bf5208ddb54","publication_date":"2021-11-26","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-df68b3fdec","original_id":"1asdqtm","tier":"A","category":"HACK_THEFT","title":"I am CIS streamer, and I regret smurfing.","summary":"User asked Steam Support about whether smurfing rules conflict with the VAC-ban repurchase wording. Support explained smurfing, said placement matches after a main-account ban are not smurfing, and closed the ticket.","quote":"Hello,\n\nThank you for contacting us with your question.\n\nThere is no need for technicalities in the rules.\n\nSmurfing means while having multiple accounts active that you are playing with other players below your skill level.\n\nIf you get banned on your main account and want to start playing with another account, the placement matches are not considered smurfing since you will need to reach your previous rank.\n\nIf you do this behavior while having multiple accounts active, you will most probably get banned for smurfing because in that case you are actively ruining the game for others.\n\nAs we do not have any more information in regards to your question, I will be closing this ticket. Feel free to open another one if you have any issue not connected to the above.\n\nSteam Support\nLago","source_url":"https://www.reddit.com/r/DotA2/comments/1asdqtm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad3ae712f3cf8b711f85","publication_date":"2024-02-16","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5d6e379c6e","original_id":"3tsxa2","tier":"A","category":"HACK_THEFT","title":"We need to properly discuss the Steam Escrow matter, r/Dota2!","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"What is Escrow?, After a trade has been accepted by both parties, if either party's account has not been secured by the Steam Guard Mobile Authenticator, then to protect against unauthorized trades, the traded items will be placed in escrow. During the escrow period, the items will not be available to either user. This allows users who have not secured their accounts to cancel any unauthorized trades and recover their items. Canceling all pending and in-escrow trades will place a trading hold on your account for a few days to prevent any further unauthorized attempts to trade away items.","source_url":"https://www.reddit.com/r/DotA2/comments/3tsxa2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3ea8bd7630c3df14e94c","publication_date":"2015-11-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7eee6a0c7","original_id":"1wdnfs0","tier":"A","category":"HACK_THEFT","title":"Denied Steam Refund : r/WarDogs","summary":"A user requested a refund for WARDROGS due to launch errors and queue problems; Steam Support denied the refund because the playtime was 5 hours 53 minutes, exceeding the 2-hour refund policy, and closed the request.","quote":"We have reviewed your refund request.\n\nWe are unable to refund this purchase to your PayPal at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).\n\n• WARDROGS - Playtime: 5 hours, 53 minutes\n\nPurchased: Sep 9 EST\n\nRequests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.\n\nTo learn more about the refund process, please visit https://store.steampowered.com/steam_refunds/\n\nThis help request has been closed.","source_url":"https://www.reddit.com/r/WarDogs/comments/1wdnfs0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"076257da11638ee34828","publication_date":"2026-09-11","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-29c3211c72","original_id":"httpswwwredditcomrcsgocomments1fyw55linventorylo","tier":"A","category":"RESTORE_REFUSED","title":"inventory lost : r/csgo","summary":"The user was told Steam cannot restore their items. Steam Support provided account security recommendations and closed the help request.","quote":"I understand that it's upsetting to hear that we can't restore your items. I also know that your items are valuable to you, so I want to help you get the right tools and information to keep your items secure.\n\nIf you haven't yet, please take a look at our account security recommendations article, which outlines ways you can protect your account and what to watch out for.\n\nAgain, I'm sorry we are not able to restore your items.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nChannie","source_url":"https://www.reddit.com/r/csgo/comments/1fyw55l/inventory_lost/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e182b1fb9700305adff","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e352b2c11b","original_id":"httpswwwredditcomrsteamcomments1h8p6n7anyoneknow","tier":"A","category":"RESTORE_REFUSED","title":"Anyone know what's going on here? It's been happening for different games  and for a lot of people. : r/Steam","summary":"Steam Support explained that the user's trade offers were intercepted by someone who compromised the account, causing items to be sent to the compromiser. Support stated that items are not restored under Steam's Item Restoration Policy.","quote":"It looks like your trade offers are being intercepted by someone who has compromised your account.\n\nWhile your account was compromised without you knowing, here is what happened:\n\n• The user who compromised your account was able to see your sent and received trade offer(s). When you send a trade offer the compromiser can see the items you are trying to trade and the Steam account you are trying to trade with.\n\n• Knowing this information, the compromiser canceled your sent trade offer and changed their Steam profile to match your intended trade partner's.\n\n• They then sent a similar offer using their access to your account with the same items and using a Steam profile which looked like your intended trade partner's, which you accepted.\n\n• This resulted in your items being sent to the compromiser's account and not your intended trade partner's.\n\nFor this reason and many others we always recommend verifying your trade partners' profiles before sending or accepting trade offers.\nUnfortunately, we do not restore items in accordance with Steam's Item Restoration Policy.\n\nIf you have changed your password and de-authorized your previously used devices and you still suspect your account is compromised, this may be caused by malware on your machine. We have some tips for removing malware from your computer here. Taking these steps should secure your machine and account, but if for some reason it does not we can only recommend seeking help from a local PC technician.\n\nSteam Support\nKami","source_url":"https://www.reddit.com/r/Steam/comments/1h8p6n7/anyone_know_whats_going_on_here_its_been/","source_host":"www.reddit.com","source_status":"public_url","source_group":"62d0a6bf78b64ed3c727","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9d2c3aef1c","original_id":"httpswwwredditcomrglobaloffensivecomments1esvj0q","tier":"A","category":"RESTORE_REFUSED","title":"CS2 Prime status from CSGO : r/GlobalOffensive","summary":"Steam Support stated that complimentary Prime Status licenses cannot be restored and closed the help request.","quote":"Beginning May 10th, 2024, players who launch Counter-Strike 2 for the first time will not have Prime Status if they had previously received a complimentary Prime Status license through gameplay in CS:GO.\n\nPlease note, we cannot restore complimentary copies of Prime Status to accounts at Steam Support. Prime Status can be purchased in-game or through the Steam Store using this link.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nHannah","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1esvj0q/cs2_prime_status_from_csgo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b69bea230d4f5cddb4ae","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3817ade3ba","original_id":"httpswwwredditcomrspacemarinecomments1hsuq0tsabe","tier":"A","category":"RESTORE_REFUSED","title":"Saber update on class reset from level 25 to level 1. : r/Spacemarine","summary":"Steam Support replied that it cannot restore the user's unique game progress and is still investigating the cause, but offered to edit the save to one of several selectable progress levels.","quote":"Your request has been updated with the following comment:\n\nThank you for the information you provided.\n\nUnfortunately we cannot restore your unique progress and we're still investigating the cause of the issue.\n\nHowever, at the moment we can edit your save restoring it to certain level of progress. Please choose one of the options that matches your accumulated progress the most:\n\n1) Operations: All classes level - 5; Master-crafted weapons unlocked; Eternal War: veterancy level - 1\n2) Operations: All classes level - 10; Artificer weapons unlocked; Eternal War: veterancy level - 1\n3) Operations: All classes level - 15; Artificer weapons unlocked; Eternal War: veterancy level - 1\n4) Operations: All classes level - 20; Relic weapons unlocked; Eternal War: veterancy level - 1\n5) Operations: All classes level - 25; Relic weapons unlocked; Eternal War: veterancy level - 1\n6) Operations: All classes level - 25; Relic weapons maxed; Eternal War: veterancy level - 1\n7) Operations: All classes level - 5; Master-crafted weapons unlocked; Eternal War: veterancy level - 5\n8) Operations: All classes level - 10; Artificer weapons unlocked; Eternal War: veterancy level - 10\n9) Operations: All classes level - 15; Artificer weapons unlocked; Eternal War: veterancy level - 15\n10) Operations: All classes level - 20; Relic weapons unlocked; Eternal War: veterancy level - 20\n11) Operations: All classes level - 25; Relic weapons unlocked; Eternal War: veterancy level - 25\n12) Operations: All classe","source_url":"https://www.reddit.com/r/Spacemarine/comments/1hsuq0t/saber_update_on_class_reset_from_level_25_to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f0bed90826b2eda55f59","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5a536f2fe2","original_id":"httpswwwredditcomrsteamsupportcomments1ky568pthe","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"The account recovery session is not valid anymore\" : r/steamsupport","summary":"A Steam Support account recovery page shows an error that the recovery session is no longer valid. No specific Steam Support reply, ticket closure, or resolution is visible.","quote":"This account recovery session is not valid anymore, please try again","source_url":"https://www.reddit.com/r/steamsupport/comments/1ky568p/the_account_recovery_session_is_not_valid_anymore/","source_host":"www.reddit.com","source_status":"public_url","source_group":"90e9f1f70731e07a5d7d","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4f6acb1599","original_id":"httpswwwredditcomrsteamsupportcomments1j23wtgacc","tier":"A","category":"RECOVERY_HIJACK","title":"Account recovery fail : r/steamsupport","summary":"Steam Support acknowledged matching CD keys but requested an image of the CD key, then closed the help request because the required account-recovery information was not received.","quote":"Thank you for the matching CD Keys. However, as mentioned, we need you to also attach an image of that CD key.\n\nBecause we haven't received the information needed to the account, I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nShaira","source_url":"https://www.reddit.com/r/steamsupport/comments/1j23wtg/account_recovery_fail/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6bee8fa259017f49a8f4","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-112f5c4d93","original_id":"httpswwwredditcomrsteamsupportcomments1n86kj5ste","tier":"A","category":"RECOVERY_HIJACK","title":"Steam won't let me recover my account. Can anyone help? : r/steamsupport","summary":"The user attempted to recover an account, but Steam Support said game knowledge and a matching email were insufficient proof of ownership, refused to make account changes, and closed the ticket.","quote":"Hello,\n\nPlease note that knowledge of games on the\naccount is not a valid proof of ownership.\n\nWe understand your eagerness to recover this\naccount.\n\nHowever, as much as we'd like to help you, we can\nonly make changes once we received sufficient\nproof that you are the account creator.\n\nWhile the email address you provided matches, it\nis still not sufficient to verify your ownership.\n\nPlease remember that only an account's first\ncreator is the account owner.\n\nUntil we are sure that you are the account owner,\nwe cannot make any account changes, so I am\nclosing this ticket.\n\nSteam Support\nZeus","source_url":"https://www.reddit.com/r/steamsupport/comments/1n86kj5/steam_wont_let_me_recover_my_account_can_anyone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d6960dc707f8c5ba40ee","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4fcbca3e73","original_id":"httpswwwxdadeveloperscomsteamaccountphishedheres","tier":"A","category":"HACK_THEFT","title":"I got my Steam account phished - here's what I did to get it back","summary":"The screenshot shows Steam Support's help page titled 'Recovering a Stolen or Hijacked Steam Account,' advising users to self-recover or contact Steam Support with proof of ownership. No specific support reply, ticket, or outcome is visible.","quote":"Try to self-recover your account or contact Steam Support:\nYou can use the Help site to try to self-recover your account or contact Steam Support if you are unable to.\n\nIf you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.\n\nWhen contacting Steam Support try to provide as much of the following as possible:\n1. Providing Proof of Account Ownership\n2. Any possible Steam Account login names\n3. Any possible email addresses used on the account","source_url":"https://www.xda-developers.com/steam-account-phished-heres-how-get-it-back/","source_host":"www.xda-developers.com","source_status":"public_url","source_group":"96411c7794256c2cd1a6","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e23cd0f46e","original_id":"httpsgoombastompcomvalveconfirmssteamaccountsare","tier":"A","category":"HACK_THEFT","title":"Valve Confirms Steam Accounts are Non-Transferable After Death | Goomba  Stomp Magazine","summary":"User asked whether Steam account ownership could be transferred via a will after death. Steam Support replied that accounts and games are non-transferable and cannot be transferred via a will.","quote":"Hello,\n\nThank you for contacting us.\n\nUnfortunately, Steam accounts and games are non-transferable. Steam Support can't provide someone else with access to the account or merge its contents with another account.\n\nI regret to inform you that your Steam account cannot be transferred via a will.\n\nSteam Support","source_url":"https://goombastomp.com/valve-confirms-steam-accounts-are-non-transferable-after-death/","source_host":"goombastomp.com","source_status":"public_url","source_group":"e21e41e3d7fa51c9ed32","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ee71d80298","original_id":"httpswwwpartitionwizardcompartitionmanagersteama","tier":"A","category":"HACK_THEFT","title":"Steam Account Recovery | How to Recover Your Steam Account? - MiniTool  Partition Wizard","summary":"The screenshot shows a Steam Support help menu with options for forgotten account credentials, stolen account recovery, Steam Guard codes, and lost mobile authenticator. No support reply, ticket details, or specific support outcome is visible.","quote":"Steam Support\n\nI forgot my Steam Account name or password\n\nMy Steam Account was stolen and I need help recovering it\n\nI'm not receiving a Steam Guard code\n\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://www.partitionwizard.com/partitionmanager/steam-account-recovery.html","source_host":"www.partitionwizard.com","source_status":"public_url","source_group":"33a3d6d211c59b92c1c5","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-09b096bfa9","original_id":"httpsforumsbackpacktftopic82497thisaccounthasbee","tier":"A","category":"HACK_THEFT","title":"This account has been locked for posting or upvoting suspicious content on  Steam - General Gaming - backpack.tf forums","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"This account has been locked for posting or upvoting suspicious content on Steam - General Gaming - backpack.tf forums","source_url":"https://forums.backpack.tf/topic/82497-this-account-has-been-locked-for-posting-or-upvoting-suspicious-content-on-steam/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"36f4e5ae2fdcf85d810f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-416f5736d5","original_id":"httpswwwredditcomrsteamregionaltrickscomments17t","tier":"A","category":"HACK_THEFT","title":"How do I appeal from a steam ban? : r/steamregionaltricks","summary":"Steam Support flagged the account for suspected fraudulent activity, restricted account features, and refunded the listed purchases. It asks the user to contact Steam Support to restore account features.","quote":"Fraudulent Activity Alert\n\nSteam Support has reason to believe your account has been used for fraudulent activity.\n\nFraudulent activity is when the Steam Terms of Service Agreement has been violated or criminal activity was attempted. This can include using (or attempting to use) a stolen credit card, knowingly distributing stolen items or games, stealing other accounts or profiting from hijacked/stolen accounts.\n\nWe take the safety of all Steam accounts seriously, including yours, so your account will be restricted until we've heard from you. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Please contact Steam Support and work with us to restore these account features.\n\nWhat do I do next?\n\nPlease note that the following purchases were suspected to be fraudulent and have been refunded:\n\nVisa ending with 60    400,00 TL    Nov 12 @ 12:54pm\nVisa ending with 60    800,00 TL    Nov 12 @ 12:51pm\nNeed for Drive    MasterCard ending with 80    5,50 TL    Nov 12 @ 12:46pm\n\nAny payment methods listed above will no longer be accepted on Steam.\n\nContact Steam Support for help restoring your account features.","source_url":"https://www.reddit.com/r/steamregionaltricks/comments/17tp7zl/how_do_i_appeal_from_a_steam_ban/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ae99713c189384c7e07","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4f206486c4","original_id":"httpswwwshacknewscomarticle89367valvegivesgamede","tier":"A","category":"RECOVERY_HIJACK","title":"Valve gives game developers power to issue Steam bans | Shacknews","summary":"A VAC dialog states the Steam account is banned from secure servers due to a cheating infraction. No Steam Support reply or appeal outcome is shown.","quote":"Connection Refused - VAC\n\nYou cannot connect to the selected server, because it is running in VAC (Valve Anti-Cheat) secure mode.\n\nThis Steam account has been banned from secure servers due to a cheating infraction.","source_url":"https://www.shacknews.com/article/89367/valve-gives-game-developers-power-to-issue-steam-bans","source_host":"www.shacknews.com","source_status":"public_url","source_group":"bc9df6024deb9cb01480","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-97397dbc1a","original_id":"httpstradeitggblogvalveanticheatcs2srsltidau7gw4","tier":"A","category":"BAN_NO_REASON","title":"Valve Anti Cheat – VAC Bans in CS2 – Full Guide","summary":"The screenshot shows a Steam Support help page stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, with automatic removal only if incorrectly applied.","quote":"Incorrectly applied VAC bans are removed automatically by the system, if found to be applied incorrectly.\n\nIf a VAC ban is not removed in this way, that means just one thing. It was not applied incorrectly.\n\n\"Programs\" don't cause VAC bans. Identifiable cheats cause VAC bans.\n\nVAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.\n\nIf a VAC ban is determined to have been issued incorrectly, it will automatically be removed.\n\nhttps://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869","source_url":"https://tradeit.gg/blog/valve-anti-cheat-cs2/?srsltid=AU7gw4UU1dI5fLnes3oJoFeQO9mk7GlLU1cD6P8RQj1c3DIzi1JA1w2U","source_host":"tradeit.gg","source_status":"public_url","source_group":"d6fd5eadf71d1b575533","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d4e31e520c","original_id":"httpswwwchangeorgpsteamgivevacbannedusersasecond","tier":"A","category":"BAN_NO_REASON","title":"Petition · Give VAC banned users a second chance - Australia · Change.org","summary":"A VAC ban notice blocks the account from secure servers, stating it was banned due to a cheating infraction. No Steam Support reply or appeal outcome is visible.","quote":"Connection Refused - VAC\nYou cannot connect to the selected server, because it is running in VAC (Valve Anti-Cheat) secure mode.\n\nThis Steam account has been banned from secure servers due to a cheating infraction.","source_url":"https://www.change.org/p/steam-give-vac-banned-users-a-second-chance","source_host":"www.change.org","source_status":"public_url","source_group":"b3f741ad896bca7a479c","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-179b1fa41e","original_id":"httpsunbanstercomcsgounbanaccountappealguide","tier":"A","category":"BAN_NO_REASON","title":"How to Get Unbanned from CS 2: VAC, Steam, or FACEIT - Unbanster","summary":"Screenshot shows a Steam Support help request step instructing the user to submit the request from the Steam Client so it can collect hardware and system information. No specific support reply, ticket outcome, or account issue is visible.","quote":"Step 1\n\nTo pinpoint the cause of your issue, the Steam Client needs to ask your computer for information about your computer's hardware and system errors. This information includes things like your graphics driver versions, system specifications, available storage space, Steam log files, and application crash history including minidump files for Steam and some games (view a complete list here).\n\nThis help request must be submitted from the Steam Client.\n\nCancel    Launch the Steam Client","source_url":"https://unbanster.com/csgo-unban-account-appeal-guide/","source_host":"unbanster.com","source_status":"public_url","source_group":"4658b002903ba4163696","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-31184ed626","original_id":"httpssteamcommunitycomsharedfilesfiledetailsltur","tier":"A","category":"BAN_NO_REASON","title":"Steam Topluluğu :: Rehber :: Bans on Steam","summary":"A Steam ban notice says the user cannot upload new user-generated content until a specified date and warns that further violations will extend the ban. No reason for the ban is provided.","quote":"Hello [Username]\n\nDue to this ban, you will be unable to upload new user generated content on Steam until [date].\n\n*Please note that if any further content that you've uploaded is banned before this ban expires, the ban will be extended.","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?l=turkish&id=961168214","source_host":"steamcommunity.com","source_status":"public_url","source_group":"740d92a28204ffb9a679","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b3de07e4cb","original_id":"httpslinustechtipscomtopic207333vacbannedfornore","tier":"A","category":"BAN_NO_REASON","title":"VAC banned for no reason... - PC Gaming - Linus Tech Tips","summary":"A user appealed a random VAC ban in CS:GO. Steam Support replied that VAC bans will not be removed and linked to FAQs.","quote":"If you have been VAC Banned, the ban will not be removed. For more information, please refer to our FAQs:\nhttps://support.steampowered.com/kb_article.php?ref=4044-QDHJ-5691","source_url":"https://linustechtips.com/topic/207333-vac-banned-for-no-reason/","source_host":"linustechtips.com","source_status":"public_url","source_group":"ce8d8a3a77b355d3e746","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f21ba52995","original_id":"httpscs2pulsecomcanyougetvacbannedwithoutcheatin","tier":"A","category":"BAN_NO_REASON","title":"Can You Get VAC Banned Without Cheating? - Here's the Truth","summary":"The image is a Steam Support help page titled 'What is VAC?' explaining Valve Anti-Cheat, how VAC bans work, and what does not trigger a VAC ban. It contains no specific ticket, ban notice, or Valve reply to a user.","quote":"What is VAC?\n\nVAC stands for Valve Anti-Cheat, an automated system designed to detect cheats installed on users' computers. If a user connects to a VAC-Secured server from a computer with identifiable cheats installed, the VAC system will ban the user from playing that game on VAC-Secured servers in the future.\n\nThe VAC system reliably detects cheats using their cheat signatures. Any third-party modifications to a game designed to give one player an advantage over another is classified as a cheat or hack and will trigger a VAC ban. This includes modifications to a game's core executable files and dynamic link libraries.\n\nWhile server admins may choose to ban specific players, server admins cannot VAC ban players.\n\nThe following will not trigger a VAC ban:\n• System hardware configurations.\n• Updated system drivers, such as video card drivers.","source_url":"https://cs2pulse.com/can-you-get-vac-banned-without-cheating/","source_host":"cs2pulse.com","source_status":"public_url","source_group":"c8d536a220a60355aeba","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7c3be08961","original_id":"httpswwwredditcomrsteamcomments1pzs5t4steamshoul","tier":"A","category":"BAN_NO_REASON","title":"Steam Should Offer VAC-Ban Expungements : r/Steam","summary":"The screenshot shows a Steam ban notice stating there is 1 VAC ban on record and 7139 day(s) since the last ban. No Steam Support reply or explanation is visible.","quote":"1 VAC ban on record | Info\n7139 day(s) since last ban\nView Ban History","source_url":"https://www.reddit.com/r/Steam/comments/1pzs5t4/steam_should_offer_vacban_expungements/","source_host":"www.reddit.com","source_status":"public_url","source_group":"76865d0cc23f04fdf10c","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2204aea7a6","original_id":"httpswwwpcgamesncomcounterstrikesteambans","tier":"A","category":"BAN_NO_REASON","title":"Counter-Strike and CoD players are getting random Steam ban notices","summary":"Steam displayed an Account Alert stating the account was permanently banned in Call of Duty: Modern Warfare 2 (2009) Multiplayer by Valve Anti-Cheat. The notice gives no specific reason and points to ban history and the VAC article.","quote":"Account Alert for [redacted] - Nov 7, 2023\n\nYou've been permanently banned in Call of Duty: Modern Warfare 2 (2009) - Multiplayer by Valve Anti-Cheat.\n\nYou can view your Steam account's In-Game Ban status and see a list of games affected by a specific ban by visiting your ban history.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.\n\nClose Window\nI have read this message\n(Required to close the window permanently)","source_url":"https://www.pcgamesn.com/counter-strike/steam-bans","source_host":"www.pcgamesn.com","source_status":"public_url","source_group":"f0ebf097834f4f57d923","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3c3d4503cc","original_id":"httpscs2pulsecomvacbanaveragewaittimecs2","tier":"A","category":"BAN_NO_REASON","title":"VAC Ban Average Wait Time CS2 - What to Expect","summary":"The screenshot shows a Steam Support help page stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. It says incorrectly issued VAC bans are removed automatically.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.\n\nIf you wish to discuss Valve Anti-Cheat with the community, you may do so here.","source_url":"https://cs2pulse.com/vac-ban-average-wait-time-cs2/","source_host":"cs2pulse.com","source_status":"public_url","source_group":"9b6b0c58b01e08f94f08","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e43720a2b4","original_id":"httpswwwredditcomrsteamcomments1co2hzushouldibec","tier":"A","category":"BAN_NO_REASON","title":"Should I be concerned about this? I've never posted or upvoted anything on  Steam ever. : r/Steam","summary":"The account was locked for posting or uploading suspicious content on Steam. The notice says functionality is restricted until the user contacts Steam Support.","quote":"Account Alert for tickednumber1 - May 9, 2024\n\nThis account has been locked for posting or uploading suspicious content on Steam\n\nWhen content on Steam is classified as suspicious, an account that posted or uploaded the content is locked so that the account owner can secure their account, email, and computer.\n\nSuspicious content includes links, messages and other types of content that are used for account theft, scamming, phishing, and other malicious or illegal activities.\n\nThe account will have restricted functionality until you've contacted Steam Support. Interacting in the Community, trading, using the market, making changes to the account, and playing on VAC-secured servers will all be unavailable in the meantime.\n\nContact Steam Support","source_url":"https://www.reddit.com/r/Steam/comments/1co2hzu/should_i_be_concerned_about_this_ive_never_posted/","source_host":"www.reddit.com","source_status":"public_url","source_group":"525534e9800c2fed8a26","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f08e0af978","original_id":"httpswwwredditcomrsteamcommentsh7xuwcdoessteamus","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Does Steam used auto-generated responses based on keywords in a support  ticket? : r/Steam","summary":"A user asked how to get a beta key after preordering to access the closed beta. Steam Support replied with a generic canned message about preordered games not being visible in the library and purchase confirmation, which did not address the beta key question, prompting the user to complain that the reply was automated and irrelevant.","quote":"Hey there,\n\nThanks for contacting us here at Steam Support.\n\nPreordered games may not be visible in your 'Games Library' until they are available for pre-load or released.\n\nWe apologize about any confusion regarding this matter.\n\nTo confirm that you successfully purchased the game, you can see your recent Steam Store Transactions by logging in to the Steam Store, or the Steam application, and then selecting your username at the top right of the page or the client window.\n\nAdditionally, you should have received an email confirming the purchase details.\n\nFor information on release dates and pre-order bonuses, please see the game's Steam Store page.\n\nThanks for using Steam,\nAlan","source_url":"https://www.reddit.com/r/Steam/comments/h7xuwc/does_steam_used_autogenerated_responses_based_on/","source_host":"www.reddit.com","source_status":"public_url","source_group":"435f971b2839fe7f7878","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1dcd4e3298","original_id":"httpswwwredditcomrsteamsupportcomments1gg44eucan","tier":"A","category":"RESTORE_REFUSED","title":"Can't restore missing skin due to restoration policy protecting “innocent  user” : r/steamsupport","summary":"This image shows Valve's official Steam Item Restoration Policy help article. It states that Steam Support will not restore items that have left an account for any reason, explaining that items cannot be returned without duplicating them or taking them from innocent users.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised.\n\nSteam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.\n\nYou can read a more detailed explanation of account security related to trading and the update that expanded account security to the Community Market.","source_url":"https://www.reddit.com/r/steamsupport/comments/1gg44eu/cant_restore_missing_skin_due_to_restoration/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4eb27506bcd20b78c3f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"policy_context","kind_label":"Policy context","has_collected_image":true},{"ref":"S-1541cc8a94","original_id":"1wsspoq","tier":"A","category":"HACK_THEFT","title":"If you encountered a popup on steam saying it detected fraudelent activity, it's a scam.","summary":"A screenshot shared on Discord displays an automated Steam Account Alert dated September 23, 2023, notifying that an account may have been accessed by someone else. Steam temporarily restricted purchasing, trading, gifting, and VAC server access until ownership is verified. Discord users are advised to update their passwords due to a potential security incident.","quote":"Account Alert for - 23 Sep, 2023\n\nThis account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.\n\nHere's what you should do next:\n\nContact Steam Support\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations","source_url":"https://www.reddit.com/r/steamsupport/comments/1wsspoq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fedc93eaf511e4f4f597","publication_date":"2026-09-28","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-570ceb3954","original_id":"1x2ob3p","tier":"A","category":"HACK_THEFT","title":"Need help to Recover an ACC that 2as stolen by a hacker","summary":"An automated Steam notification email sent to user average_bullfrogg informing them that their account's email address was changed from an IP address in the US (178.93.6.113). The email instructs the user to recover or self-lock their account if the modification was unauthorized.","quote":"Dear average_bullfrogg,\n\nThe email address associated with your Steam account has been successfully changed.\n\nWe are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.\n\nIf you did not authorize this change made from the computer located at 178.93.6.113 (US), then please change your Steam password, and consider changing your email password as well to ensure your account security.\n\nIf you are unable to access your account then you may use this account specific recovery link for assistance recovering or self-locking your account.\n\nCheers,\nThe Steam Team\n\nThis notification has been sent to the email address associated with","source_url":"https://www.reddit.com/r/Steam/comments/1x2ob3p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"86aa5e84e5314d2f6058","publication_date":"2026-10-10","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e9bb092616","original_id":"httpswwwredditcomrsteamcomments4rfc8sfalsevacban","tier":"A","category":"BAN_NO_REASON","title":"False VAC Bans ARE a Thing! I had Mine Removed : r/Steam","summary":"A Steam Account Alert dated July 5, 2016, notifying user sammisjs that their VAC ban in Counter-Strike: Global Offensive was removed. Valve apologized for making a mistake and restored the user's ability to play on VAC-secured servers.","quote":"Your VAC ban in Counter-Strike: Global Offensive has been removed.\nWe apologize, it looks like we made a mistake. You should now be able to play in VAC secured game servers within this game.\n\nReview your account's VAC ban status\nYou can check your VAC ban status anytime from the Help website.\n\nMore information on VAC is available here: Valve Anti-Cheat System (VAC)","source_url":"https://www.reddit.com/r/Steam/comments/4rfc8s/false_vac_bans_are_a_thing_i_had_mine_removed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c11ae9b8e172b2fa7cd","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3c5d723cee","original_id":"httpswwwredditcomrsteamcomments29rl4oicontacteds","tier":"A","category":"RESTORE_REFUSED","title":"I contacted Steam Support and got a typcial canned response, but in  Russian? : r/Steam","summary":"A user reported trading two Team Fortress 2 Earbuds valued at $60 to another user who failed to send the promised PayPal payment. Steam Support agent Support Tech Ivan responded on July 3, 2014, refusing to restore the lost items and reminding the user that Valve does not reverse trades or return scammed items.","quote":"Здравствуйте.\n\nСпасибо, что обратились в службу поддержки Steam.\n\nК сожалению, мы не возвращаем утраченные во время обмена предметы. Пожалуйста, будьте осторожнее при обменах.\n\nВо время обмена наша система несколько раз запрашивает подтверждение вашего согласия на обмен. Если пользователь, с которым вы обмениваетесь, изменяет предлагаемые им предметы, система обмена запрашивает повторное подтверждение обмена.\n\nОтветственность за корректность обмена несете вы.\n\nВ будущем, если вы столкнетесь с мошенником в системе обмена, пожалуйста, сообщите нам о его действиях при помощи меню «Еще» > «Сообщить о нарушении» > «Попытка обмана при обмене» в его профиле в сообществе Steam.\n\nДеньги невозможно перевести через систему обмена.\n\nНекоторые примеры обменов, на которые не нужно соглашаться:\n\n- Обмен предметов и (или) подарков на реальные деньги вне торговой площадки сообщества Steam. Средства из кошелька Steam не могут быть обменены через Steam.\n- Обмен предметов и (или) подарков на цифровые ключи.\n- Передача предметов и (или) подарков в надежде на то, что они будут вам возвращены в будущем.\n- Передача предметов и (или) подарков пошагово, в надежде на то, что во время второго обмена другой пользователь передаст вам свои предметы, после того, как вы передали им свои, не получив ничего взамен.\n\nДля информации о торговой площадке, пожалуйста, посетите следующую страницу:\nhttp://steamcommunity.com/market/\n\nДополнительная информация о нашей политике, касаемо подобных случаев, доступна здесь:\nhttps://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003&l=russian\n\nЕсли в этом сообщении вы не нашли ответа на ваш вопрос, или у вас возникли дополнительные вопросы, пожалуйста, ответьте на это сообщение по почте или через сайт поддержки. Пожалуйста, учтите, что мы не возвращаем утерянны","source_url":"https://www.reddit.com/r/Steam/comments/29rl4o/i_contacted_steam_support_and_got_a_typcial/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a46dd7ba92771a34203","publication_date":"","language":"ru","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-bbd3b41c8a","original_id":"1pyu7fc","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"What is the Steam support email","summary":"An automated email reply from Valve informing the user that the support email address is no longer monitored. The message directs the recipient to submit a support request directly through help.steampowered.com.","quote":"Thank you for contacting Valve.  This email address is no longer monitored.\n\nIf you need customer service or technical support for Valve games or Steam, please go to the Valve Support Site at http://help.steampowered.com and submit a support incident.\n\n-VALVe","source_url":"https://www.reddit.com/r/steamsupport/comments/1pyu7fc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb87065171ddf5f634a4","publication_date":"2025-12-29","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-30fd9e2c1c","original_id":"i9dtln","tier":"A","category":"BAN_NO_REASON","title":"False ban removed","summary":"A Valve Account Alert states that the user's VAC ban in Counter-Strike: Global Offensive was a mistake and has been removed, restoring access to VAC-secured servers.","quote":"Your VAC ban in Counter-Strike: Global Offensive has been removed.\n\nWe apologize, it looks like we made a mistake and have removed this false ban. You should now be able to play in VAC secured game servers within this game again.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/i9dtln/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1bdbd37e9963f94ccf2f","publication_date":"2020-08-14","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3e55fd4b45","original_id":"1w9d6fo","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support is actually telling people to \"just make a new account\" if you don't have a physical 2005 Half-Life 2 box lying around.","summary":"Steam Support locked the account due to a historical security event and required the original CD key to verify ownership. After the user said they no longer had the packaging, Support recommended creating a new account and said they would be unable to help and forced to close the request.","quote":"Hello there,\n\nThank you for contacting Steam Support and the provided information.\n\nAccording to records, the account’s security may have been compromised and has been temporarily locked by the system to protect the account.\n\nWe understand that it is not easy to find past records, but this account has a historical security event that shows us that the owner has lost control over it. The security issue in question prevents us from accepting information that was added to the account after that event occurred, as we’re confident was not added to the account by its owner. These circumstances along with the account’s history narrow the information that we can ask for considerably, which is why we must request this account’s original CD Key before we can make any changes to it.\n\nPlease hand-write your Support Ticket Number HT-5M2Q-FTK7-PMF8 on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please click here for help.\n\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.\n\nSteam Support\nAlissa\n\nW","source_url":"https://www.reddit.com/r/steamsupport/comments/1w9d6fo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c8b79ef15d3fb65b6a9","publication_date":"2026-09-07","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c845d8f13d","original_id":"pp_o69eik","tier":"A","category":"BAN_NO_REASON","title":"Banned for BUYING premium","summary":"Steam Support notified the user that an account restriction caused by an erroneous bank payment dispute has been lifted. The disputed purchases were restored and account functionality was fully recovered.","quote":"One or more transactions on your account were erroneously reported as disputed by the bank.\n\nNote: Payment disputes typically occur when the cardholder identifies unknown charges on their bank account or finds purchases that were made without their consent. In order to protect the Steam account and the cardholder from additional unknown charges, the account is automatically locked to prevent further purchases while the dispute is being reviewed.\n\nAt this time, your account restriction has been removed and any disputed purchases have been restored. We’re sorry for the worry and inconvenience this may have caused.","source_url":"https://www.reddit.com/r/albiononline/comments/o69eik/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f31b79686277a45226c","publication_date":"2021-06-23","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1eb0797a88","original_id":"1w1lrre","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam locked my accout because of a chargeback by American Express, but Amex is saying no chargeback happened. What should I do?","summary":"Steam posted an account alert saying American Express disputed a $5.36 Steam Store transaction, so the content was removed and the account was restricted for 4 weeks until Sep 25. The notice says the restriction will be lifted and content returned if the payment dispute is reversed.","quote":"Account Alert for [redacted] - Aug 28, 2026\nAmerican Express has disputed a recent Steam Store transaction.\nAug 17\nWE ARE SO DEAD\n$5.36\nThis content has been removed from your account.\nThis account will be restricted for 4 weeks (until Sep 25).\nIf the dispute is reversed by your payment provider, this restriction will be lifted and the content will be returned to your account.\nHow do I resolve this dispute?","source_url":"https://www.reddit.com/r/steamsupport/comments/1w1lrre/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a461c8600511945b8907","publication_date":"2026-08-29","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5c2918b9f3","original_id":"pp_oox5i3","tier":"A","category":"BAN_NO_REASON","title":"steam account locked because I purchased the valve index","summary":"Steam Support agent Stone responded to a ticket concerning attempted credit card fraud restrictions. Support granted a one-time exception, reducing the permanent lock to a 30-day account restriction during which market, trade, and purchase features are disabled.","quote":"Attempting credit card fraud is a very serious issue and is prosecutable by law. Normally, this activity would result in permanent restrictions on your account.\n\nHowever, as none of the attempted purchases were successful, we have made a one-time exception and modified the account lock to expire in 30 days.\n\nYou will not receive another warning regarding this behavior. Any further activity of this type, on any account, will cause all of your Steam accounts to be permanently locked.\n\nWhile the account is restricted, you will be unable to make purchases, trade, receive gifts, or participate in the Steam Community Market. This lock will not be removed prior to the time specified above.\n\nValve reserves the right to refer the matter to the appropriate authorities.\n\nThanks for using Steam,\nStone","source_url":"https://www.reddit.com/r/ValveIndex/comments/oox5i3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16e570790b8fadeeeb18","publication_date":"2021-07-21","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e0dcb1018f","original_id":"1t5uqo9","tier":"A","category":"BAN_NO_REASON","title":"was my girlfriend scammed and how do i get her out?","summary":"The screenshot shows a Steam account notification stating the account was blocked and temporarily restricted due to suspected fraudulent activity, with instructions to contact Steam Support. No support reply is visible.","quote":"Your account has been blocked due to suspected fraudulent activity. We have temporarily restricted your account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/SteamScams/comments/1t5uqo9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a9c9579376a0aeb0088a","publication_date":"2026-05-07","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-fb539821a3","original_id":"yjv9n7","tier":"A","category":"HACK_THEFT","title":"PSA: If You Had Your TI Ticket's Code Stolen, Contact Support","summary":"The user's TI ticket redemption code was stolen and locked to an invalid badge, so they contacted Steam Support with proof of purchase. Steam Support said any Crimson Witness treasures received by the badge were placed in their Armory.","quote":"Thank you for your patience while the team worked toward a solution for your badge linking issue.\n\nAny Crimson Witness treasure(s) this badge received during the event have been placed in your Armory.\n\nDo keep in mind that receiving a Crimson Witness treasure is a rare drop, and not all attendees receive one. If you did not receive a treasure, unfortunately, this means that none were received by this badge.","source_url":"https://www.reddit.com/r/DotA2/comments/yjv9n7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb6d1d7de8fda0c15553","publication_date":"2022-11-02","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ed0398e19","original_id":"1wyja81","tier":"A","category":"BAN_NO_REASON","title":"Steam","summary":"The user's Steam Community participation is blocked, with a suspension shown until January 18, 2038 at 10:14 PM. No reason is given beyond directing the user to support.","quote":"Sorry!\nAn error was encountered while processing your request:\n\nYour account has been blocked from participating in the Steam Community.\n\nThis suspension will be lifted on January 18, 2038 at 10:14 PM.\n\nIf you need to know more, check out support.\n\nHere's a link to the Steam Community home page.","source_url":"https://www.reddit.com/r/steamsupport/comments/1wyja81/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9952a59c3af27933f73c","publication_date":"2026-10-05","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3a9a7974b9","original_id":"1vi2jx6","tier":"A","category":"BAN_NO_REASON","title":"Raising awareness for this type of scam I fell for.","summary":"Steam applied an automatic temporary restriction to the account due to detected unusual activity, preventing logins from other devices. The notice clarifies this is not a ban and states features will be restored on a specified date.","quote":"THIS FEATURE IS CURRENTLY UNAVAILABLE\n\nIMPORTANT\n\nThis restriction was applied automatically to help protect your account after unusual activity was detected.\n\nYou will not be able to log into this account using any other devices during this time.\n\nACCESS TO THESE FEATURES WILL BE RESTORED SOON.\n\nNote: This is not a ban. Features are temporarily restricted and will be enabled by the system, on the specified date.\n\nCONTACT STEAM SUPPORT","source_url":"https://www.reddit.com/r/SteamScams/comments/1vi2jx6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebec58f13c9192d1e54c","publication_date":"2026-08-07","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1d19886bce","original_id":"pp_nxk10l","tier":"A","category":"HACK_THEFT","title":"Steam restricting access and removing products from swathes of innocent accounts following 6th June payment processing error","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"[Payment provider] has disputed a recent Steam Store transaction.\n6 Jun [Purchase item]\nThis content has been removed from your account because the payment was revoked.\nThis account will be restricted for 4 weeks\n\nA dispute (also known as a chargeback) is what happens when a payment provider revokes payment for a purchase from Steam. Chargebacks typically occur when someone identifies unknown charges on their bank account, or finds purchases that were made without their consent.","source_url":"https://www.reddit.com/r/kotakuinaction2/comments/nxk10l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6b910f9494f7d4708d70","publication_date":"2021-06-11","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea352d3392","original_id":"1wtlswu","tier":"A","category":"BAN_NO_REASON","title":"My friend's account was stolen without a trace, and his ID was changed. Has anyone else experienced this??","summary":"The Steam Community profile is hidden and shows one game ban, with 2084 days since the last ban. No Steam Support reply or explanation is visible.","quote":"1 игровая блокировка | Подробнее\nДней с последней блокировки: 2084","source_url":"https://www.reddit.com/r/SteamScams/comments/1wtlswu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b46d886056276e70a346","publication_date":"2026-09-29","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-58321361e8","original_id":"pp_33o2oi","tier":"A","category":"HACK_THEFT","title":"Account restricted for Fraudulent Activity","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"We have found activity in this Steam account related to fraud within the Steam Marketplace.\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.","source_url":"https://www.reddit.com/r/Steam/comments/33o2oi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"379972ec2b0f8bf599ec","publication_date":"2015-04-24","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c42634406c","original_id":"jyr1qs","tier":"A","category":"BAN_NO_REASON","title":"What else do I do? (Banned until 2038)","summary":"The user was banned from Dota 2 matchmaking until 2038 and appealed, claiming they never cheated or shared their account. Steam Support said a pattern of detrimental behavior was observed and refused to lift the restriction.","quote":"This account is restricted from matchmaking in Dota 2.\n\nA pattern of behavior was observed on the account that was detrimental to the Dota 2 community. The following are examples of behavior that may result in a match ban. This account may have exhibited one or more of these:\n\n- A consistent pattern of user reports, negative conduct, and behavior- Deliberate actions to artificially boost MMR of an account- Buying, selling, or trading accounts- Creating an unfair competitive advantage through third-party programs- Manipulation of matchmaking or match outcomes\n\nThese actions undermine the fair, competitive play experience of the Dota 2 community. Steam Support will not lift this account restriction.","source_url":"https://www.reddit.com/r/DotA2/comments/jyr1qs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f4eb78bcf89db60d5a9","publication_date":"2020-11-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-71fb8f1ec5","original_id":"1uyin8w","tier":"A","category":"HACK_THEFT","title":"Account just got hacked","summary":"Screenshot shows Steam Support's account recovery \"Send Code\" page, offering to email a verification code to a masked address or proceed if the email is no longer accessible. No Steam Support reply, ticket, or specific support outcome is visible.","quote":"Email an account verification code to\nc*************@h******.c**\n\nI no longer have access to this email address or did not receive a code","source_url":"https://www.reddit.com/r/SteamScams/comments/1uyin8w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e125042952008ea457c3","publication_date":"2026-07-16","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4bff571ac1","original_id":"1veuwlg","tier":"A","category":"HACK_THEFT","title":"les gooooooo","summary":"The user's account security was compromised, but they secured it by resetting the password. Steam Support removed the account lock and informed them of a mandatory 15-day trading restriction.","quote":"Hi there,\n\nNo worries, let me assist you.\n\nIt appears your account's security may have been compromised but good thing you able to secured the account by resetting your account password. To help prevent unauthorized access to the account, I recommend that you keep the Steam Guard Mobile Authenticator.\n\nMeanwhile, I've removed the lock on your account.\n\nSecurity resets like this include a 15 day restriction on the Steam Trading and Community Marketplace features. The Steam Store for purchasing games is not affected.\n\nI recommend that you also review our Account Security Recommendations. Regular reviews of your account's Authorized Devices are also a good idea.\n\nSteam Support\nRich","source_url":"https://www.reddit.com/r/SteamScams/comments/1veuwlg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d296a59c0cf2f9256590","publication_date":"2026-08-04","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0b78a46fbb","original_id":"1tfh2b9","tier":"A","category":"RECOVERY_HIJACK","title":"What can I do","summary":"Steam Support replied that they can only provide further assistance after verifying account ownership, and requested credit card purchase details from on or before 09/2018. No resolution or refusal is shown.","quote":"Hi,\n\nWe understand that finding past information is not easy, but to protect users' rights, we can only provide further assistance after we verify the account's ownership.\n\nPlease send us the information below about any credit card purchases in or before 09/2018 on the account:\n\n• The cardholder's first and last name and billing address (including street, city, country, and zip/postal code):\n\n• Last 4 digits of the credit card number (only the last 4, please):\n\n• Card type (Visa, Mastercard, Discover, American Express):\n\nInclude this information in your reply to us.\nThis ticket is not posted publicly and no other users will be able to view this information.\n\nSteam Support\nLevina","source_url":"https://www.reddit.com/r/SteamScams/comments/1tfh2b9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dcdddc0a23b1a9119835","publication_date":"2026-05-17","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ee7e2bb29e","original_id":"1we4lxe","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Australia Verification","summary":"The user complains that Steam's verification options are unreasonable, especially requiring a credit card, and says they cannot access pages for games they already own. Steam Support replies with a generic acknowledgment that it is investigating and will update the ticket.","quote":"We appreciate the image you've provided regarding this concern.\n\nCurrently, we are investigating this issue further. As soon as we have more information, we will update your ticket.\n\nSteam Support\nJearwell","source_url":"https://www.reddit.com/r/steamsupport/comments/1we4lxe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de2b1dd0be1288859dd2","publication_date":"2026-09-12","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1bfedaf98b","original_id":"j6fkni","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Missing arcana? Try this, it worked for me.","summary":"The user reported missing Dota 2 arcanas and tier 3 immortals after a glitch and contacted Steam Support; the quoted support reply said Valve was aware and investigating the issue. The user later got troubleshooting steps from Brian to delete SOC cache files.","quote":"We are aware of the problem and are investigating the issue further. Issues resolved as swift as the wolves of Icewrack!","source_url":"https://www.reddit.com/r/DotA2/comments/j6fkni/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e890d804707efee8973b","publication_date":"2020-10-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f9fa39fd54","original_id":"1svfsfm","tier":"A","category":"HACK_THEFT","title":"Is this a scam?","summary":"A Steam account has been flagged and restricted by Steam Support for being associated with the theft of other users' Steam accounts. The notice says functionality and Steam Community access are disabled and provides a Contact Steam Support option.","quote":"This account is associated with the theft of other users Steam\naccounts.\n\nThis account has been flagged by Steam Support for the theft of other users' Steam accounts.\nThis activity is a violation of the Terms of Service Agreement. Purchasing, gifting, trading, or any\nactivation, and Steam Community access has been disabled.\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist\nyou.\n\nMore info on this topic is available here: Steam Terms of Service Agreement\n\nContact Steam Support","source_url":"https://www.reddit.com/r/SteamScams/comments/1svfsfm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0803b410a6f1624accec","publication_date":"2026-04-25","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-33e85baee6","original_id":"1vpwkeq","tier":"A","category":"HACK_THEFT","title":"Is there a way to get it back?","summary":"Screenshot shows Gmail inbox notifications from Steam Support/Steam that the account email, Steam Guard Mobile Authenticator, and phone number were changed or removed around 6:13–6:14 PM, followed by Steam Store market emails. No actual support reply or ticket resolution is visible.","quote":"Steam Support\nRecent changes to your Steam account\nSteam Dear remkima04, The email addre...\n\nSteam\nSteam Guard Mobile Authenticator remov...\nSteam Dear remkima04 The Steam Guard...\n\nSteam Support\nA phone was removed from your Steam a...\nSteam Hello remkima04 A phone number...","source_url":"https://www.reddit.com/r/SteamScams/comments/1vpwkeq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21dbdb3a0e98d7547237","publication_date":"2026-08-16","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3e2cf67058","original_id":"xhrxa6","tier":"A","category":"BAN_NO_REASON","title":"Banned in Dota 2 by devs and don't have answers","summary":"The user was banned multiple times in Dota 2 and then permanently banned by developers without a clear reason. Steam Support replied once with a generic list of possible ban reasons and provided no further explanation.","quote":"— negative behavior and abuse that cause constant complaints from other users;\n\n\\- smurfing;\n\n\\- actions for the purpose of boosting (artificial pumping) of the account rating;\n\n– buying, selling or exchanging accounts;\n\n\\- receiving dishonest advantages with the help of third-party programs;\n\n\\- manipulation of the selection or outcome of games.","source_url":"https://www.reddit.com/r/DotA2/comments/xhrxa6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"654eaf4a592f55417933","publication_date":"2022-09-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-bd242d9126","original_id":"1wsuw26","tier":"A","category":"HACK_THEFT","title":"Fell for a phishing/malware scam","summary":"The screenshot shows an automated email from Steam Support acknowledging the receipt of a help request. It does not provide any specific support resolution, refusal, or details about the issue.","quote":"Your help request has been received by Steam Support\n\nThis is an automated email, replies to it will not be read. If you would like to update your request, please use the button above to do so.\n\nYou'll receive an email when we reply to your request.\n\nCheers,\nThe Steam Team","source_url":"https://www.reddit.com/r/steamsupport/comments/1wsuw26/","source_host":"www.reddit.com","source_status":"public_url","source_group":"757753306c937ab8ad82","publication_date":"2026-09-28","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f6f2fedc2f","original_id":"1w85v7c","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"W steam","summary":"The user had trouble with their mobile authenticator because it was activated via email without a linked phone number. Steam Support removed the authenticator and advised the user to re-enable it, noting a mandatory 15-day trading and market cooldown.","quote":"Hello,\n\nUpon checking, the mobile authenticator was activated via email and no phone number was link to it which is probably why you're having a hard time.\n\nTo help you, I've removed the authenticator from your account. If you had a phone number tied to the account, it was also removed.\n\nYou will need to re-enable it from your device if you would like to use it again. We strongly encourage you to make use of the authenticator to safeguard your account. Please remember to record your recovery code should you enable it again.\n\nPlease note, that Steam Guard resets apply a 15-day cooldown for trading and Market transactions to your account. Steam Support is unable to remove this restriction.\n\nFor more information and answers to common questions, please visit our Steam Guard Mobile Authenticator FAQ.\n\nSteam Support\nIra","source_url":"https://www.reddit.com/r/steamsupport/comments/1w85v7c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f52917e276a5295324e5","publication_date":"2026-09-05","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b23088294f","original_id":"1ueinps","tier":"A","category":"HACK_THEFT","title":"Account Hacked","summary":"Steam Support processed a refund for “海之呼唤” to the user’s Steam Wallet and warned that repeated refund requests may lead to future refunds being denied.","quote":"ommarsheikh0 您好\n\n我们已将款项退还到您的 Steam 钱包。当前款项将显示为待处理，并将在 7 天内转为可用。\n\n看来您近期有大量退款申请。如果您购买时经常遇到问题，请另外提交一个案件，以便我们帮助您解决这些问题。\n请注意，Steam 退款政策并非作为免费试玩游戏的方法。如果我们有理由相信退款系统已用于此目的，可能会拒绝您以后的退款申请。\n\n海之呼唤\n购买日期：6 月 8 日 IST\n小计： ₹ 186\n税额： ₹ 34\n退款总计： ₹ 220 至您的 Steam 钱包\n\n您可在 help.steampowered.com 查看您的退款申请\n\nSteam 客服 Zoreslava 已审核此退款申请。若欲了解退款流程详情，请前往\nhttps://store.steampowered.com/steam_refunds/\n\nSteam 客服团队\nhttps://help.steampowered.com/\n\n此通知已发送至与您的 Steam 帐户关联的电子邮件地址。","source_url":"https://www.reddit.com/r/SteamScams/comments/1ueinps/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e9b52e68cdf8856ca86","publication_date":"2026-06-24","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-075b9abc08","original_id":"1sihr3b","tier":"A","category":"BAN_NO_REASON","title":"I almost fell for this scam.","summary":"The user apologized for a mass report, and the Steam Support reply claims the reported account is flagged and under surveillance and will be banned. It threatens both accounts with permanent ban and IP/hardware lock and directs the user to contact a Discord username before appeal.","quote":"Hi there,\n\nThank you for providing additional information regarding the issue, kindly tell the affirmed user you massively reported to contact our recommended support to fix the said issue.\n\nThis steam user ▶ https://steamcommunity.com/id/ohdoneder/ is on the process of getting banned and he/she cannot receive any emails or messages about this illegal matter because the said account is already flagged and under surveillance.\n\nThis kind of issue should be fixed within 12 hours to prevent steam account from getting permanent locked.\n\nIf the user that you reported cannot provide the information we're asking for, then we cannot help you and we will have to close this ticket. Both accounts will get permanently ban and IP HARDWARE locked on steam.\n\nMany states require or strongly recommend that you contact an admin through Personal Discord Username - steam-supportkaiff before filing an appeal.\n\nThank you for reaching out. - Aaron","source_url":"https://www.reddit.com/r/SteamScams/comments/1sihr3b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a421b03b88cbd12b168","publication_date":"2026-04-11","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3e8ce00046","original_id":"diui6d","tier":"A","category":"BAN_NO_REASON","title":"Dota 2's Report system is Broken my experience with DOTABUFF LINK","summary":"The user was banned from Dota 2 after being reported and contacted Steam Support. Support said the ban was due to negative behaviour and that the account restriction would not be lifted.","quote":"Steam Support will not lift this account restriction moving forward","source_url":"https://www.reddit.com/r/DotA2/comments/diui6d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94bd63999d8927abf028","publication_date":"2019-10-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8d46c4c1b6","original_id":"1wxyliz","tier":"A","category":"RECOVERY_HIJACK","title":"Is it a scam or legit?","summary":"The user provided purchase history to prove account ownership. The support reply demands the user provide a WeChat or Alipay payment method to generate a QR code for a 'temporary charge' verification, threatening to delete the account if not completed.","quote":"我们已核实您提交的账户信息，为了账户安全，进一步确认账户所有者。\n\n我们将通过此账户流水常用支付方式，获取流水单号是否为本人进行验证，验证过程中会产生临时扣款。\n\n旨在验证账户常用付款方式的真实性，确认账户所有权。如果长时间未能验证为防止账户被滥用我们将根据《Steam 订阅协议》删除注销账户。\n\n请注意Steam平台不会产生实际收费，您可以通过账户明细来查看本次验证过程中待处理流水单号。\n\n验证完成5分钟内(具体时间取决于您所在银行的付款)自动返还至您的账户。系统将自动解锁恢复您账户的在线游戏等访问权限。\n\n请确保您已阅读并理解上述提示。\n\n如果您准备好了，请回复您的账户常用的支付方式 Wechat、Alipay。系统将自动为您生成验证QR二维码。\n\nSteam Support\nJacob","source_url":"https://www.reddit.com/r/SteamScams/comments/1wxyliz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"07f7ac35acc6508ac959","publication_date":"2026-10-05","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0cbe86d248","original_id":"1w5okfr","tier":"A","category":"BAN_NO_REASON","title":"Another scammer name and shame :)","summary":"A Steam community profile shows a game ban on record with no reason or support appeal response visible. No Steam Support reply text is present.","quote":"1 game ban on record | Info\n160 day(s) since last ban","source_url":"https://www.reddit.com/r/SteamScams/comments/1w5okfr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"149465ea842055b55301","publication_date":"2026-09-02","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1542b5fcd1","original_id":"1sim7vk","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"CS2 DeathMatch bot farm","summary":"The user reported accounts abusing matchmaking to gain XP. Steam Support redirected them to email the Counter-Strike team and closed the help request, stating Steam Support does not take action on these accounts.","quote":"Thank you for bringing this to our attention and I'm sorry this is something you experienced in-game.\n\nIf you encounter accounts which you believe are abusing matchmaking to gain XP your best course of action is to report them to the Counter-Strike team directly, not through a help request. Please send an email to the Counter-Strike team using the email address below:\n\n[email omitted]\n\nPlease title your email “boosting report” and provide the following information:\n\n• Links to the Steam profiles you suspect are boosting and/or automating matchmaking.\n\n• Screenshots of the scoreboard which show the account(s) boosting and/or automating matchmaking.\n\n• A link to your Steam profile if you were in a match with them at any point.\n\nPlease note, we do not take action on these accounts at Steam Support but the Counter-Strike team may take action after investigating.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nJerry","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1sim7vk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df6352c7b97ac11ecf54","publication_date":"2026-04-11","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f950ec42fc","original_id":"1urg7oy","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam account hacked via family view","summary":"Screenshot shows the user's recent help requests page with a Steam Support ticket for Counter-Strike 2 created on Jun 15, which is marked as Closed. No actual support reply text is visible.","quote":"Steam Support\nHome > My Recent Help Requests\nMESSAGE\nSteam Support Ticket\nCounter-Strike 2\nSTATUS\nClosed\nDATE CREATED\nJun 15","source_url":"https://www.reddit.com/r/SteamScams/comments/1urg7oy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf29406bee1d7781a343","publication_date":"2026-07-09","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-678e671dd4","original_id":"1uqy8yb","tier":"A","category":"BAN_NO_REASON","title":"Was soo close falling for this scam today","summary":"A user asks Steam Support not to ban a player after a mistaken mass report. Steam Support replies that the reported account is flagged/under surveillance, threatens permanent bans and IP/hardware locks, and directs the user to a personal Discord admin named steam_global_processes.","quote":"Hi there,\n\nThank you for providing additional information regarding the issue, kindly tell the affirmed user you massively reported to contact our recommended support to fix the said issue.\n\nThis steam user ▶ GameBeast92 is on the process of getting banned and he/she cannot receive any emails or messages about this illegal matter because the said account is already flagged and under surveillance.\n\nThis kind of issue should be fixed within 12 hours to prevent steam account from getting permanently locked.\n\nIf the user that you reported cannot provide the information we're asking for, then we cannot help you and well have to close this ticket. Both accounts will get permanently banned and IP HARDWARE locked on steam.\n\nMany states require or strongly recommend that you contact an admin through personal discord - steam_global_processes before filing an appeal.\n\nThank you for reaching out. -Nathan kinnick","source_url":"https://www.reddit.com/r/SteamScams/comments/1uqy8yb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"198f3bd424bdbc041991","publication_date":"2026-07-08","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e325b7dee9","original_id":"1x0fq2c","tier":"A","category":"HACK_THEFT","title":"Steam Flagging my account","summary":"Steam displayed a security notice on the account's Edit Profile page saying it suspects unauthorized access and has temporarily forced the profile private, instructing the user to contact Steam Support. No specific support reply, ticket, or monetary amount is shown.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/SteamScams/comments/1x0fq2c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97d8e1911c1f3f240eed","publication_date":"2026-10-08","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7920b2e851","original_id":"1wx9r65","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Help regarding \"this account has been locked for posting or upvoting suspicious content in Steam\"","summary":"The user was on Steam's account recovery/help page attempting to contact Steam Support about their account, but a Steam modal blocked them with a captcha verification error, preventing them from submitting or continuing the support request.","quote":"Contact Steam Support\n\nWe had trouble verifying your captcha, please try to complete the captcha again.","source_url":"https://www.reddit.com/r/steamsupport/comments/1wx9r65/","source_host":"www.reddit.com","source_status":"public_url","source_group":"906d65996cf79d7f86aa","publication_date":"2026-10-04","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-09b2e63fa6","original_id":"pp_1uh9s15","tier":"A","category":"BAN_NO_REASON","title":"24h → 7d → 31d → 181d – \"VAC has flagged your gameplay as irregular\" despite never cheating. I don't know what else to do.","summary":"A user contacted Steam Support regarding a Counter-Strike 2 competitive cooldown. Agent William B stated that support cannot remove or modify CS2 cooldowns, pointed to the standard help article, and closed the help request.","quote":"Steam Support cannot modify or remove any Counter-Strike 2 cooldowns you have received regardless of the reason the cooldown was issued.\n\nOur Counter-Strike Cooldowns and Bans article contains all the information we have at Steam Support in regards to Competitive cooldowns, including why they are issued and their effects on accounts. We do not provide information through help requests which cannot be found here.\n\nBecause we do not have additional information about your cooldown I'm closing this help request. If you have an unrelated issue please create a new help request.\n\nSteam Support\nWilliam B","source_url":"https://www.reddit.com/r/faceit/comments/1uh9s15/","source_host":"www.reddit.com","source_status":"public_url","source_group":"569d1455db56a96a3522","publication_date":"2026-06-27","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7ebc827dd5","original_id":"1uqq7d2","tier":"A","category":"HACK_THEFT","title":"Is this safe?","summary":"The user reported that their account was hacked and that gifts were made by a scammer. Steam Support said the account appeared compromised, temporarily locked some functions, and requested credit card purchase details to proceed.","quote":"Thank you for your patience we understand your\nsituation.\n\nUpon investigation, suspicious refund requests\nwere found in the account. We determined that\nthe account's security appeared to have been\ncompromised, and therefore some functions have\nbeen temporarily locked by the system to protect\nthe account's security.\n\nIt looks like we're still missing some information\nfrom you in order to help with this issue.\n\nPlease send us the information below about any\ncredit card purchases on the account:\n\n• The cardholder's first and last name\nand billing address (including street,\ncity, country, and zip/postal code):\n\n• Last 4 digits of the credit card number\n(only the last 4, please):\n\n• Card type (Visa, Mastercard, Discover,\nAmerican Express):","source_url":"https://www.reddit.com/r/SteamScams/comments/1uqq7d2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6cb7883343516015af7d","publication_date":"2026-07-08","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a38eceb6ce","original_id":"1wpal2y","tier":"A","category":"HACK_THEFT","title":"Support Email Confusion?","summary":"The user received an automated email acknowledging that Steam Support received their help request. It says the request is being reviewed and they will get back as soon as possible; no specific issue or resolution is shown.","quote":"Hello\n\nSteam Support has received your help request.\n\nWe're reviewing your help request and will get back to you as soon as possible.","source_url":"https://www.reddit.com/r/steamsupport/comments/1wpal2y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e2a48a44fc3c14b37507","publication_date":"2026-09-24","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6698b61b0e","original_id":"1wmdozf","tier":"A","category":"RECOVERY_HIJACK","title":"I have lost my steam account, and I wanted to change the steam guard, because i have lost the code, i talked with the support and told them what games i had buy, and they said I need to send a photo o","summary":"Steam Support requested a screenshot of a Pix receipt with purchase details to verify ownership and assist with an account issue.","quote":"Okay,\n\nThank you for contacting Steam Support.\n\nThere are still some payment details missing so we can help you with this account.\n\nIn your next message, send us a screenshot of the Pix receipt for a purchase made on this Steam account.\n\nThe image should display:\nThe date and time of the purchase.\nThe purchase price.\n\nOnce we receive this information, we'll be able to assist further.\n\nSteam Support\nXavier","source_url":"https://www.reddit.com/r/steamsupport/comments/1wmdozf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1249b2cb309502a25936","publication_date":"2026-09-21","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-92b23bb7b2","original_id":"pp_1s2fo7y","tier":"A","category":"HACK_THEFT","title":"Why is Epic Games Support so much worse than Steam? (My account was hijacked)","summary":"The user submitted a Steam Support ticket stating their account was compromised by malware on March 14. On March 17, Steam Support responded by resetting the account password and sending new login credentials to the user's email address.","quote":"It appears your account's security may have been compromised. To help prevent unauthorized access to the account, I recommend that you enable the Steam Guard Mobile Authenticator.\n\nI've reset the account password and sent the new login information to the email address you've contacted us from. If the email is not received, please check the spam or trash folder.\n\nAs with any security reset, the account will be unable to trade or buy/sell in the Community Market for 15 days.\n\nI recommend that you also review our Account Security Recommendations. Regular reviews of your account's Authorized Devices are also a good idea.","source_url":"https://www.reddit.com/r/FortNiteBR/comments/1s2fo7y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"784122cd2685aa9f1a1e","publication_date":"2026-03-24","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-81fee66034","original_id":"1t9h81o","tier":"A","category":"BAN_NO_REASON","title":"Rust steam scam","summary":"A Discord chat shows one user claiming someone impersonated them to buy market items without payment, then saying they reported the other account for fraud. The attached Steam Support screenshot shows a notice that the account was flagged for suspected fraudulent activity.","quote":"ALERT: This account has been flagged for suspected fraudulent activity.","source_url":"https://www.reddit.com/r/SteamScams/comments/1t9h81o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c78da7a8f838f950163","publication_date":"2026-05-10","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1833462ec7","original_id":"3ljbie","tier":"A","category":"BAN_NO_REASON","title":"Trade suspension/ban due to reported for actions relating to item trading scams","summary":"The user says their account has been trade-banned since 3 June 2015 after being reported for actions related to item trading scams, and claims Valve refuses to investigate the reports. No Steam Support reply is quoted.","quote":"worshipper/believer (google translate power), i dont want to say which religion because it is personal but stealing is scritliy prohibited. But as you can see I have trade ban - \"Your account was reported for actions relating to item trading scams. \" Basicaly, I've got banned due to reports, not because I scammed someone, not becasue I tried scam anyone, just because I've got reports. I do not think this is good ban system, because reporting can be abused and after ban Valve staff is refusing to investigate case. I also respect this because when they ban a lot o","source_url":"https://www.reddit.com/r/steamsupport/comments/3ljbie/","source_host":"www.reddit.com","source_status":"public_url","source_group":"776800d2010bfdce311a","publication_date":"2015-09-19","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5512692307","original_id":"5utdma","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam credit card verification AND support sucks","summary":"The user added €50 with a new credit card, received a 5-day market ban, and tried to verify the card but currency conversion made the verification impossible. Steam Support replied by telling them to call their bank to get the authorization amount before conversion.","quote":"Try calling your bank... They can often give you the amount of the authorization before they converted i","source_url":"https://www.reddit.com/r/steamsupport/comments/5utdma/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8af1601688f6902988bc","publication_date":"2017-02-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7534d9293","original_id":"q6fhks","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Compendium Achievement Bug","summary":"The user voted for all short film contest videos but did not receive the compendium achievement points. Steam Support replied that it does not grant credit for challenges/quests/achievements not properly recorded and suggested voting on a different film; later a Valve contact helped redeem the points via gift.","quote":"Hello,\n\nI am sorry to hear that you encountered an issue with completion credit when voting for the short film contest. Steam Support is not granting credit for challenges, quests or achievements that were not properly recorded.\n\nPlease try voting on a different film to see if that fixes the issue for you.\n\nAlong with submitting bug reports directly to Support, I would encourage you to","source_url":"https://www.reddit.com/r/DotA2/comments/q6fhks/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b2bad524addffa126522","publication_date":"2021-10-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b269fefef0","original_id":"pp_4cvkfe","tier":"A","category":"RESTORE_REFUSED","title":"[Rep Fraud] TraderMiddleman - [Steam ID omitted]","summary":"The user was scammed out of an M9 Sapphire knife by an impersonator posing as their friend, then contacted Steam Support with proof and screenshots. Steam Support replied that it does not restore items for any reason and said it could not assist further.","quote":"Steam Support does not restore items for any reason. It is your responsibility to secure your Steam account. We have provided all the available information and will be unable to assist you further with this issue. If you have an unrelated problem, we will be happy to assist you.","source_url":"https://www.reddit.com/r/csgoscammers/comments/4cvkfe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1e31be3ff7155f3459e3","publication_date":"2016-04-01","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-111ef227c7","original_id":"pp_9sxfpz","tier":"A","category":"RECOVERY_HIJACK","title":"My 14 year old steam account got hijacked and now steam support isn't ready to accept any proof of ownership but a CD key packaging i threw more than 10 years ago.I told them i still have FE but didn'","summary":"Steam Support agent Mitch rejected an account recovery request, stating that the information provided was not sufficient proof of account ownership. Support demanded the account's original CD key as the only acceptable proof of creation and stated the ticket would be closed if it was not provided.","quote":"Hello,\n\nI feel your plight and your eagerness to play again. Unfortunately, the information you gave us so far is not enough proof that you own this account. Please remember that only an account's first creator is the account owner.\n\nPlease take some time to check our messages for this ticket. The only option for you to prove that you created this account is the original CD Key.\n\nIf you cannot prove that you own this account using the information we gave you, we cannot help you and will have to close this ticket.\n\nJumping through portals,\nMitch","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/9sxfpz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb99fe5f9975e18f3eda","publication_date":"2018-10-31","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c8a0be3158","original_id":"pp_9sxdp4","tier":"A","category":"RECOVERY_HIJACK","title":"My 14 year old steam account got hijacked and now steam support isn't ready to accept any proof of ownership other than CD KEY on packaging i threw more than 10 years ago. RIP my account.","summary":"Steam Support agent Mitch refused an account recovery request, stating that the provided proof of ownership was insufficient. Support mandated that only the original CD key used at account creation would be accepted to restore access, threatening to close the ticket otherwise.","quote":"Hello,\n\nI feel your plight and your eagerness to play again. Unfortunately, the information you gave us so far is not enough proof that you own this account. Please remember that only an account's first creator is the account owner.\n\nPlease take some time to check our messages for this ticket. The only option for you to prove that you created this account is the original CD Key.\n\nIf you cannot prove that you own this account using the information we gave you, we cannot help you and will have to close this ticket.\n\nJumping through portals,\nMitch","source_url":"https://www.reddit.com/r/Steam/comments/9sxdp4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1466f7313a42ecb71f92","publication_date":"2018-10-31","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-dfbacd157a","original_id":"pp_1s40haq","tier":"A","category":"HACK_THEFT","title":"Why is Epic Games Support so much worse than Steam? (My account was hijacked)","summary":"The user lost access to their Steam account on March 14 due to malware stealing credentials. Steam Support responded on March 17, resetting the account password and sending new login credentials to the owner's original email address.","quote":"It appears your account's security may have been compromised. To help prevent unauthorized access to the account, I recommend that you enable the Steam Guard Mobile Authenticator.\n\nI've reset the account password and sent the new login information to the email address you've contacted us from. If the email is not received, please check the spam or trash folder.\n\nAs with any security reset, the account will be unable to trade or buy/sell in the Community Market for 15 days.\n\nI recommend that you also review our Account Security Recommendations. Regular reviews of your account's Authorized Devices are also a good idea.","source_url":"https://www.reddit.com/r/FORTnITE/comments/1s40haq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb8c2754c32e736bacf6","publication_date":"2026-03-26","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-00598135e9","original_id":"17znk0y","tier":"A","category":"RESTORE_REFUSED","title":"scammed and retransfer of inventory policys","summary":"The user got scammed and their inventory was transferred to another account. They quote Steam/Valve's item restoration policy stating that Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticato","source_url":"https://www.reddit.com/r/cs2/comments/17znk0y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d4d7e835da5ec08b027","publication_date":"2023-11-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-252160891a","original_id":"1x7fvc7","tier":"A","category":"BAN_NO_REASON","title":"Help","summary":"Steam Support placed the account under temporary probation and blocked friends list/basic account information, then revoked Counter-Strike 2 Prime Status, citing disrespectful behavior toward a Steam employee.","quote":"We have temporarily blocked your friends list and basic account information.\n\nHello, My name is Noah Montoya, and I am a member of the Steam Customer Support team assigned to the Fraud Preve\nYour account has been placed under temporary probation while we review the situation. We are working to resolve this m\nPlease reply to this message at your earliest convenience so we can continue assisting you.\n\nThank you for your understanding.\nSteam Customer Support\n\nYour Counter-Strike 2 Prime Status has been revoked.\n\nYour Counter-Strike 2 Prime Status has been revoked because of disrespectful behavior towards Steam employee.","source_url":"https://www.reddit.com/r/SteamScams/comments/1x7fvc7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bae7c6aa99dedd3c8ae1","publication_date":"2026-10-16","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b3b4aa3e74","original_id":"1uqo2yn","tier":"A","category":"BAN_NO_REASON","title":"Got a scammer in my DMs","summary":"A Steam profile shows a game ban on record with 3037 days since the last ban. No Steam Support reply, reason, or appeal outcome is visible.","quote":"1 game ban on record | Info\n3037 day(s) since last ban","source_url":"https://www.reddit.com/r/SteamScams/comments/1uqo2yn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c03d711b03e173b6b16","publication_date":"2026-07-08","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-902db20d83","original_id":"1sl13z3","tier":"A","category":"RESTORE_REFUSED","title":"Account stolen? Inventory ruined, probably they also cheated on my account.","summary":"Steam Support said the account may have been compromised via phishing/malware and that resetting the password secured it. They refunded an in-game purchase to the wallet but said Community Market transactions and CS2 inventory changes are final and cannot be reversed or refunded.","quote":"It appears that the account's security may have been compromised. For this to happen, you or someone with access to your account's login credentials would have needed to provide them to a third party phishing website, or used the account on a device compromised by malware.\n\nIt also looks like you were able to secure the account by resetting the password. I recommend that you review Steam's Account Security Recommendations, and check on your account's Authorized Devices regularly.\n\nWe have refunded the in-game purchase from the Steam Store to back to your wallet; however, all Community Market transactions and changes made to your CS2 inventory are final and cannot be reversed or refunded.\n\nSteam Support","source_url":"https://www.reddit.com/r/SteamScams/comments/1sl13z3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b55e5b850221165107b9","publication_date":"2026-04-14","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e808b6628c","original_id":"1x4nfaj","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"What to do? Steam support does not work on refund request when you use VPN, but our government block steam and VPN is the only way to access Steam","summary":"The user requested a refund for the game Cataclismo. Steam Support sent an automated reply stating they cannot assist because the request originated from a cloud computing provider, and closed the ticket.","quote":"Your help request appears to have been submitted from a cloud computing service provider. We will not be able to assist you with this specific submitted request for that reason. Please re-submit your help request from your normal computer network. This request will be closed but you are welcome to attempt to contact us again.","source_url":"https://www.reddit.com/r/Steam/comments/1x4nfaj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"087b872601287a767dc2","publication_date":"2026-10-13","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f54c9519cf","original_id":"1x4ax44","tier":"A","category":"BAN_NO_REASON","title":"Got banned for 4 weeks for asking for slurs to be banned","summary":"The user received a 3-day ban from a Steam Community Hub for spamming. Steam Support issued a ban notice explaining the reason and duration.","quote":"Ban notification from a member of Steam Support.\n\nHub Ban in Steam Community Hub\n\nYour post in the Steam Community Hub, posted at Oct 02, 2020 at 2:45pm, was found to be a violation of Steam's Community Rules & Guidelines.\n\nBan details\n\nReason:\n\nDisruptive content: Spamming\n\nAs a consequence,\n• Your account has been banned from Steam Community Hub for 3 days.\n• This content has been deleted.\n\nWhile this ban is active, you will not be able to upload new content to the Steam Community Hub. This ban will expire on Oct 05, 2020 @ 2:45pm.\n\nThis decision was made by a member of the Steam moderation team.","source_url":"https://www.reddit.com/r/Steam/comments/1x4ax44/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e7fa8a7fbc3e3ae3561","publication_date":"2026-10-12","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1cce27b897","original_id":"628f60","tier":"A","category":"RESTORE_REFUSED","title":"Cases disappeared after key purchases","summary":"The user says purchased keys/cases disappeared or did not show in-game. Steam Support replied that case keys are single-use and that they cannot restore items in CS:GO.","quote":"I see that you've recently unboxed a couple Chroma 2 cases. Case Keys are a single-use inventory item. Steam Support cannot grant, modify, or delete any items in Counter-Strike: Global Offensive and cannot restore items to an account for any reason.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/628f60/","source_host":"www.reddit.com","source_status":"public_url","source_group":"10f7abaa8ae8814c99e6","publication_date":"2017-03-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56ee6ad2a9","original_id":"1w9zhr5","tier":"A","category":"RESTORE_REFUSED","title":"Anyone have experience with account getting hacked/skins stolen?","summary":"The user's Steam account was hijacked and their skins were traded away despite having Mobile Authenticator enabled. Steam Support acknowledged the breach but refused to provide assistance with the lost items.","quote":"We recognize that your account security had been breached, however, we are unable to provide any assistance with the lost items.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1w9zhr5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cfde7f1fef51dbdab780","publication_date":"2026-09-07","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-455e070ce7","original_id":"g5sde2","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"PLEASE help me","summary":"The user bought South Park DLC that was installed but would not appear in-game, and Steam Support replied dismissively that it looked installed. The user was then unable to refund because they had passed the 2-hour mark.","quote":"looks like you got it installed have a good day.","source_url":"https://www.reddit.com/r/steamsupport/comments/g5sde2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e5c268f02cdbbfdde4d","publication_date":"2020-04-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f5f3db4614","original_id":"m1g786","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam robbed me and refuses to acknowledge it.","summary":"The user says Steam charged them again on March 5 for $34.38 despite no new purchases since February 25. Steam Support gave a generic reply saying there was no fraudulent activity, the purchases were made on the 25th, and sales are final with no refunds.","quote":"There's no indication of fraudulent activity on your account, you made those purchases on the 25th, check your history, Your card has only been used from your location, sales final, no refunds, etc...","source_url":"https://www.reddit.com/r/steamsupport/comments/m1g786/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7bca1d51983d914840a7","publication_date":"2021-03-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-915bdedf8e","original_id":"7bdjlz","tier":"A","category":"RESTORE_REFUSED","title":"Need help regarding removed user content (inappropriate / NSFW)","summary":"The user's long-standing profile image was locked/deleted as inappropriate, and they questioned inconsistent moderation. Steam Support replied that it cannot be undone and warned that reposting similar content could lead to account suspension.","quote":"This cannot be undone, if you post something like this again, we will have to suspend your account","source_url":"https://www.reddit.com/r/steamsupport/comments/7bdjlz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b84b8c08978400114e81","publication_date":"2017-11-07","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92e29b4a8d","original_id":"pp_10fr6bk","tier":"A","category":"RECOVERY_HIJACK","title":"Account recovery :(","summary":"A user attempting to recover the Steam account \"grimreefer420x9\" via the official help page encountered an automated system error stating that the account recovery session was no longer valid. The screenshot was captured on January 18, 2023.","quote":"This account recovery session is not valid anymore, please try again","source_url":"https://www.reddit.com/r/steamsupport/comments/10fr6bk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6eba3a8d32387bc3259a","publication_date":"2023-01-19","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e8ceb99271","original_id":"pp_1wzi14j","tier":"A","category":"HACK_THEFT","title":"Final Update of being sent Duplicate Steam Frames (2 instead of 1).","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"I'm sorry, but a discount on the additional unit is not something that we can offer.\n  \nAs for the game, due to the value, we do not consider this a reasonable request. We would be happy to add a different game; If it helps, most standard edition games that would qualify for this range between $50 & $100 USD.","source_url":"https://www.reddit.com/r/SteamFrame/comments/1wzi14j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34365b1cb4e01f4106bd","publication_date":"2026-10-06","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7102e7192","original_id":"pp_154g1nw","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support asking proof of ownership cd key","summary":"Steam Support agent Don requested proof of account ownership, asking the user to submit a registered CD key in text along with a photo or scan of the retail key/purchase receipt. No ticket number or date is shown.","quote":"It looks like we need more information in order to help you.\n\nIn your next message, type out in full the CD Key registered to your Steam account so we can easily investigate this issue. This can be a CD Key received from an online retailer or a physical store.\n\nThen, attach an image of that CD key. The image should be a digital photo or scan of the CD Key in .jpg format, or a screenshot of the CD key as it appears in your digital purchase receipt. Please ensure that you submit a full-color image, rather than a photocopy.\n\nCheck out our Retail CD Keys article if you're having trouble locating any of your CD Keys.\n\nThe image you'll send to us should look something like these examples for physical CD keys:\n• Example 1\n• Example 2\n\nSteam Support\nDon","source_url":"https://www.reddit.com/r/Steam/comments/154g1nw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9b4cec5724a0011d8d5","publication_date":"2023-07-20","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-505697aa42","original_id":"pp_1po0o16","tier":"A","category":"RECOVERY_HIJACK","title":"Moving my logged in session from Macos to my Windows (Steam Guard Mobile lost phone) - Need advice on Steam Support Proof of Ownership (CD Key)","summary":"A Steam Support agent named Kim responds to an inquiry by asking the user to provide a CD key registered to the account and a full-color photo or screenshot of it as proof of account ownership.","quote":"Hi there,\n\nNo worries, we are happy to help with this problem. First, we'll need some more information to verify that you're the owner of this account.\n\nIn your next message, type out in full the CD Key registered to your Steam account so we can easily investigate this issue. This can be a CD Key received from an online retailer or a physical store.\n\nThen, attach an image of that CD key. The image should be a digital photo or scan of the CD Key in .jpg format, or a screenshot of the CD key as it appears in your digital purchase receipt. Please ensure that you submit a full-color image, rather than a photocopy.\n\nCheck out our Retail CD Keys article if you're having trouble locating any of your CD Keys.\n\nThe image you'll send to us should look something like these examples for physical CD keys:\n\n• Example 1\n\n• Example 2\n\nSteam Support\nKim","source_url":"https://www.reddit.com/r/PCsupport/comments/1po0o16/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5e62085962e826bb175","publication_date":"2025-12-16","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-82041f5c9a","original_id":"pp_1po0mpu","tier":"A","category":"RECOVERY_HIJACK","title":"Moving my logged in session from Macos to my Windows (Steam Guard Mobile lost phone) - Need advice on Steam Support Proof of Ownership (CD Key)","summary":"Steam Support agent Kim replied to a help request regarding account ownership verification. The agent asked the user to provide a registered CD key and a full-color photo or screenshot of the physical or digital receipt.","quote":"Hi there,\n\nNo worries, we are happy to help with this problem. First, we'll need some more information to verify that you're the owner of this account.\n\nIn your next message, type out in full the CD Key registered to your Steam account so we can easily investigate this issue. This can be a CD Key received from an online retailer or a physical store.\n\nThen, attach an image of that CD key. The image should be a digital photo or scan of the CD Key in .jpg format, or a screenshot of the CD key as it appears in your digital purchase receipt. Please ensure that you submit a full-color image, rather than a photocopy.\n\nCheck out our Retail CD Keys article if you're having trouble locating any of your CD Keys.\n\nThe image you'll send to us should look something like these examples for physical CD keys:\n\n• Example 1\n• Example 2\n\nSteam Support\nKim","source_url":"https://www.reddit.com/r/SteamOS/comments/1po0mpu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9a8df750ffe0984df35","publication_date":"2025-12-16","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3b4e8162e2","original_id":"pp_1po0l8e","tier":"A","category":"RECOVERY_HIJACK","title":"Moving my logged in session from Macos to my Windows (Steam Guard Mobile lost phone) - Need advice on Steam Support Proof of Ownership (CD Key)","summary":"Steam Support agent Kim responded to a help request by asking the user to provide a registered CD key and a photo or screenshot of it to prove account ownership. No specific theft or item loss details are stated in this message.","quote":"Hi there,\n\nNo worries, we are happy to help with this\nproblem. First, we'll need some more\ninformation to verify that you're the owner of\nthis account.\n\nIn your next message, type out in full the CD\nKey registered to your Steam account so we can\neasily investigate this issue. This can be a CD\nKey received from an online retailer or a\nphysical store.\n\nThen, attach an image of that CD key. The\nimage should be a digital photo or scan of the\nCD Key in .jpg format, or a screenshot of the CD\nkey as it appears in your digital purchase\nreceipt. Please ensure that you submit a full-\ncolor image, rather than a photocopy.\n\nCheck out our Retail CD Keys article if you're\nhaving trouble locating any of your CD Keys.\n\nThe image you'll send to us should look\nsomething like these examples for physical CD\nkeys:\n\n• Example 1\n\n• Example 2\n\n\nSteam Support\nKim","source_url":"https://www.reddit.com/r/SteamOS/comments/1po0l8e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b67d3e5d4e2036d7c4a","publication_date":"2025-12-16","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1a1457da96","original_id":"pp_35ay8r","tier":"A","category":"HACK_THEFT","title":"[Money] Umm Shaif (Abu Dhabi) - [Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"We have found activity in this Steam account related to fraud within the Steam Marketplace. Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.","source_url":"https://www.reddit.com/r/csgoscammers/comments/35ay8r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"585643e5845793a31338","publication_date":"2015-05-08","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee690ca361","original_id":"pp_1im2zzs","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support Asking for CD key for account recovery after hack","summary":"A user attempting account recovery had their submitted screenshots rejected by Steam Support as invalid proof of ownership. The support agent instructed the user to provide a registered CD key along with a photo or scan of the key to verify ownership.","quote":"Hi there,\n\nUpon checking, the screenshots you have provided are not considered as valid proof. Also, it seems that one of the screenshot you have provided is for a different platform and not from Steam.\n\nLet's try another option to verify account ownership.\n\nIn your next message, type out in full the CD Key registered to your Steam account so we can easily investigate this issue. This can be a CD Key received from an online retailer or a physical store.\n\nThen, attach an image of that CD key. The image should be a digital photo or scan of the CD Key in .jpg format, or a screenshot of the CD key as it appears in your digital purchase receipt. Please ensure that you submit a full-color image, rather than a photocopy.\n\nCheck out our Retail CD Keys article if you're having trouble locating any of your CD Keys.\n\nThe image you'll send to us should look something like these examples for physical CD keys:\n\n• Example 1\n• Example 2","source_url":"https://www.reddit.com/r/IndianGaming/comments/1im2zzs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"664992589ef0faf4c311","publication_date":"2025-02-10","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-cdf008cf44","original_id":"p9gb3u","tier":"A","category":"RESTORE_REFUSED","title":"This account is restricted from matchmaking in Dota 2, bun for smurf, boost? but im not! HELP pls","summary":"The user asked Steam Support to restore about 3,000 MMR lost after an account theft/restoration. Steam Support refused, saying Steam Support will not modify or adjust MMR, and the help request was closed.","quote":"Thanks for following up.\n\nYou currently do not any matchmaking restrictions. Feel free to ignore the users that are being toxic toward you. You're also welcome to report the players if they're abusing communication in-game.\n\nFor communication related offenses, we first recommend that you utilize the in-game score board to mute players. After the match, you can report them via the post-match screen. There are also additional tools available to you to pre-emptively avoid exposure to unwelcome communication available in the Settings -> Social tab of the Dota game client.\n\nOtherwise, you're welcome to continue queuing to increase your MMR. Steam Support will not modify or adjust them. If you still need help securing your account to prevent this from happening in the future, please check out our Security Recommendations article. We also highly recommend that you enable a Steam Guard Mobile Authenticator.\n\nIf there's anything else we can help you with, please let us know.\n\nReady, at your service.\nAlbert","source_url":"https://www.reddit.com/r/DotA2/comments/p9gb3u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6927961408fa0f22c3c4","publication_date":"2021-08-22","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-db744ce89f","original_id":"b89d4d","tier":"A","category":"HACK_THEFT","title":"What is your opinion on steam banning ip range classes ?","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"Unfortunately, we're not able to provide direct support for dedicated servers.  \n\n\nBecause dedicated servers are independently operated, we can't provide support for issues you may be experiencing when playing on or running them. If you're playing on a dedicated server and having issues, please contact the server operator for help.   \n\n\nIf you're running a dedicated server and having issues, you may be able to find helpful information in the [Dedicated Server forums](http://steamcommunity.com/discussions/#tools).  \n\n\nI'm sorry we can't be of more help with this.","source_url":"https://www.reddit.com/r/Steam/comments/b89d4d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"93a65df9c7fde276368e","publication_date":"2019-04-01","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33085dbb58","original_id":"1x5ab2e","tier":"A","category":"HACK_THEFT","title":"Steam account alert","summary":"Steam Support displayed a security notice stating the account may have been accessed by someone else and restricted purchasing, gifting, trading, cd-key activation, online play, and Community access pending owner verification. It instructs the user to contact Steam Support and provide proof of ownership to restore access.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.\n\nHere's what you should do next:\n\nContact Steam Support\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.\n\nMore information is available here. Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations","source_url":"https://www.reddit.com/r/SteamScams/comments/1x5ab2e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d38e3b695e6d40691c5f","publication_date":"2026-10-13","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-adbd88778a","original_id":"1ww8sga","tier":"A","category":"BAN_NO_REASON","title":"I think new way of scamming from cs2 lobbies","summary":"The user's Steam account was restricted and features like purchasing and trading were disabled due to a notice claiming unauthorized access and misuse of other accounts.","quote":"Alert! Your account has been linked to unauthorized access and misuse of other users' Steam accounts.\n\nIt has been detected that this account was involved in activities that violate Steam's terms of service, including unauthorized account access. As a result, certain features such as purchasing, gifting, trading, activating keys, and using the community functions have been disabled.\n\nAccount access has been restricted pending further review.\n\nIf you believe this notification was sent in error, please contact Steam Support to resolve the issue.\n\nAdditional details regarding Steam's policies can be found in their Terms of Service.","source_url":"https://www.reddit.com/r/SteamScams/comments/1ww8sga/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f9e09079173de9d6569c","publication_date":"2026-10-02","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-90ca00b465","original_id":"1wsdumi","tier":"A","category":"RECOVERY_HIJACK","title":"My card info doesn't match apparently","summary":"Steam Support replied that the provided credit card information did not match the account records and asked the user to confirm the last four digits of any other card used before further assistance. This appears to be an account-recovery verification step where the user's ownership proof was not accepted.","quote":"Hello,\n\nThank you for your reply.\n\nThe credit card information you provided does not match what we have on file for the account. Please confirm the information with any other cards you may have used previously, and let us know the following:\n\n1. The last four digits of the credit card number.\n\nWe will be able to provide further assistance once we have verified that the billing information is correct.\n\nSteam Support\nIrini","source_url":"https://www.reddit.com/r/SteamScams/comments/1wsdumi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed5f316adbf0cdabc9ea","publication_date":"2026-09-28","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-91af469272","original_id":"1wqwb04","tier":"A","category":"RESTORE_REFUSED","title":"I need help","summary":"Steam Support denied a refund request for Warhammer 40,000: Dawn of War IV because it included a gift that was sent and redeemed by another user; the recipient must use Steam Support to allow the refund.","quote":"We have reviewed your refund request.\n\nWe are unable to refund this purchase because it contains a gift that was sent and redeemed by another user. They'll need to use the Support site to allow for the refund.\n\n• Warhammer 40,000: Dawn of War IV - Sent to kuaiji211383\n\n• Warhammer 40,000:\nDawn of War IV\n\nPurchased: Sep 23 PDT\n\nRequests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.\n\nTo learn more about the refund process, please visit https://store.steampowered.com/steam_refunds/","source_url":"https://www.reddit.com/r/SteamScams/comments/1wqwb04/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b5f9b5636009639d9b81","publication_date":"2026-09-26","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0c5089dc30","original_id":"1wo9ixh","tier":"A","category":"BAN_NO_REASON","title":"ban in cs2 helpppp meeeeee","summary":"The user received a 123-day VAC ban in CS2. The notification states that the VAC system considered their behavior unusual.","quote":"Глобальная блокировка 123 дня\nСистема VAC сочла ваше поведение необычным.","source_url":"https://www.reddit.com/r/SteamScams/comments/1wo9ixh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08461d73eebb33cd5cab","publication_date":"2026-09-23","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9c394caea6","original_id":"1wioj1y","tier":"A","category":"RESTORE_REFUSED","title":"sup yall is this type of scam? because i rarely use my steam market","summary":"A user reported being scammed over a Steam Community Market sale involving a Fire Jacket (RUST) worth $610. Steam Support replied that the reported account was trade-banned for fraudulent activity but said it would not remove the ban or restore any traded/lost items.","quote":"Hello,\n\nWe have investigated your report and found that the account in question has been used in connection with fraudulent activity. As a result, we have placed a trade ban on the account. This means the account cannot trade, buy, or sell items on the Steam Community Market.\n\nPlease note that we will not remove the trade ban or restore any items that were traded or lost as a result of this activity.\n\nSteam Support","source_url":"https://www.reddit.com/r/SteamScams/comments/1wioj1y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a74fbba545c67d90d36d","publication_date":"2026-09-17","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e9dee841a0","original_id":"1v5i9cu","tier":"A","category":"TRADE_REVERSAL","title":"Can someone please tell me if i got scammed. they were talking about my rust items and did a trade with me to one of my known freinds accounts like its my uncles, and the items havent returned and i d","summary":"The user's items were being scanned/removed after a false report, and Steam Support said they would be automatically returned within 7 days and credited 10,000 Steam points. The user later reported that the items had still not been returned.","quote":"No, you don't need to do anything. All your items that are being scanned will be automatically returned to you in 7 days.\n\nWe apologize for the inconvenience caused to you. As compensation, you will be credited 10,000 Steam points.\n\nIf you have any questions, write here or to the Steam Support section. Thank you for your understanding and patience.","source_url":"https://www.reddit.com/r/SteamScams/comments/1v5i9cu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d84f1b544b2ec6f4919","publication_date":"2026-07-24","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-84360d74c0","original_id":"1v2fb6l","tier":"A","category":"BAN_NO_REASON","title":"SSA PERMANENT LOCK","summary":"A Steam account was flagged by Steam Support for Terms of Service violations, restricting purchasing, gifting, trading, Community Market use, and CD-key activation. The notice advises contacting Steam Support if the restriction is believed to be in error.","quote":"This account has violated the Steam Terms of Service Agreement.\n\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/SteamScams/comments/1v2fb6l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d8455776fec5099b30d3","publication_date":"2026-07-21","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-18b3a545ce","original_id":"1uqhc7a","tier":"A","category":"BAN_NO_REASON","title":"I feel stupid for asking. Scam?","summary":"Steam Support replied that the account was blocked because the system deemed the user a suspect in fraud. The reply states that details are confidential due to the investigation and that sanctions may be lifted if the user is cleared, while warning against misleading investigators.","quote":"The system has currently blocked your account because it has deemed you a suspect in fraud. I am not authorized to disclose all information due to the confidentiality of the investigation. However, you are currently a suspect. If the investigation reveals that you are not involved in the fraud, all sanctions against you will be lifted. This can only be determined at this stage with your full cooperation. Please do not attempt to mislead the investigators, otherwise we will be forced to block your account and refer your case to your local court for further investigation. All your actions and this conversation are being recorded and will be attached to your case file. You will receive a copy so you can defend your rights in court if your case goes to trial.","source_url":"https://www.reddit.com/r/SteamScams/comments/1uqhc7a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3998c2d025b428bf597b","publication_date":"2026-07-08","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0156ca0350","original_id":"1ujy2gr","tier":"A","category":"BAN_NO_REASON","title":"\"Got accidentally reported\" but and contacted person but they aren't asking for info/payment","summary":"The user asked to cancel a mistaken report. A reply labeled Steam Support says the report is being processed, that no further response will be given, and directs the user to contact a Discord account to avoid permanent deletion after 24 hours.","quote":"Hi there.\n\nWe currently processing the report you've submitted About illegal purchased and sending phishing links\n\nPlease note that you will not receive another respond to this help request. If you want to cancel the report please contact Dirk Gregorius assitance/Administrator @Valve Corporation. They will review your help request submitted on this path\n\nPlease contact the recommended Valve Support on Discord. Official Discord ID: gregorius_dirk\n\nIn addition please inform the reported person to add and approach gregorius_dirk and explain to him that he got mistakenly reported by you. so that he can prove himself that he/she is not guilty because permanent deletion will be conducted after 24 hours","source_url":"https://www.reddit.com/r/SteamScams/comments/1ujy2gr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"133f8d14cc9c3ce20167","publication_date":"2026-06-30","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d3c4150f91","original_id":"1ub8rfy","tier":"A","category":"BAN_NO_REASON","title":"Danger for not be scam","summary":"The user says they filed a massive report by mistake and asks Steam not to ban the other user. The Steam Support reply warns of a pending ban and permanent IP/hardware lock for both accounts, then directs the user to appeal through a personal Discord, which is suspicious.","quote":"Hi there, Thank you for contacting our support team.\n\nThis Steam account will be taken action. Please know that this is concerning, this user has a high risk of losing access to his/her account and games if he/she can't make an appeal and provide valid proof on the said issue. Contact Nathan Kinnick , a member of the Steam Developers & Support Team, the one who handled this report. Contact Steam Support so we can assist you.\n\nThis steam user ▶ Komasan is on the process of getting banned and he/she cannot receive any emails or messages about this illegal matter because the said account is already flagged and under surveillance.\n\nDue to violating rules according to our Steam Service Protocol. This account has a pending ban for 12 hours before the full suspension.\n\nIf the user that you reported cannot provide the information we're asking for, then we cannot help you and well have to close this ticket. Both accounts will get permanently ban and IP HARDWARE locked on steam.\n\nMany states require or strongly recommend that you contact an admin through personal discord- appeal.steam.request before filing an appeal.\n\nThank you for reaching out. - Mr. Nathan Kinnick","source_url":"https://www.reddit.com/r/SteamScams/comments/1ub8rfy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"589c26fa841992aa9619","publication_date":"2026-06-20","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a5de2c5850","original_id":"1tud9cb","tier":"A","category":"BAN_NO_REASON","title":"SCAM ACCOUNT","summary":"A Discord chat discusses a Steam report/possible account suspension and shares a Steam Support reply warning that inadequate proof may lead to permanent suspension and directing appeal contact to the assigned representative/moderator.","quote":"Failure to provide adequate proof may result in permanent suspension upon report resolution. Please contact the assigned Steam Support representative for further clarification.\n\nFor appeal inquiries, please contact the moderator responsible for the report.\n\nSteam Customer Service: 448763379\nAndrew Gottlieb\nSteam Support","source_url":"https://www.reddit.com/r/SteamScams/comments/1tud9cb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f4633129f18fe89bd0a","publication_date":"2026-06-02","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-20e9816a2a","original_id":"1ta2smt","tier":"A","category":"HACK_THEFT","title":"Steam scam attempt by impersonating a Steam employee through account access.","summary":"A user received a Steam chat message from someone impersonating 'Brenda Long,' an alleged Valve Anti-Fraud Department officer, claiming the account was temporarily restricted due to suspected fraudulent activity and citing a case number and detected IP changes. This is a classic phishing/social-engineering scam impersonating Steam Support rather than a genuine Valve reply.","quote":"Case: HT-COMY-5KSR-MXDC\nDate: 11.05.2026\nSubject: [Steam ID omitted]\nEmail Address:\nReason: Suspicious Activity\n\nDear [redacted],\n\nMy name is Brenda Long, and I am an officer in the Anti-Fraud Department at Valve Corporation.\n\nYour account has been temporarily restricted due to an ongoing investigation involving suspected fraudulent activity associated with your account.\n\nThe system has detected the following changes:\n...[PC Client |\n----------------------------------------------\nUsername:\nSuspect ID:\n----------------------------------------------\nRecent IP addresses used:","source_url":"https://www.reddit.com/r/SteamScams/comments/1ta2smt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"54ed16b50913d23b3c89","publication_date":"2026-05-11","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c45bc93da9","original_id":"1st4w67","tier":"A","category":"HACK_THEFT","title":"Need help getting my items back","summary":"A user is on the Steam help page reporting an item theft, stating they were tricked into trading their items by someone impersonating a Steam Support person. The page indicates they have already filed a report.","quote":"It looks like you've already filed a report against this person.","source_url":"https://www.reddit.com/r/SteamScams/comments/1st4w67/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d21a4011fbd376596384","publication_date":"2026-04-23","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e4813bca6b","original_id":"1sm86ko","tier":"A","category":"BAN_NO_REASON","title":"Account associated with theft","summary":"The user's Steam account has been temporarily restricted due to suspected fraudulent activity. The notice advises the user to contact Steam Support for assistance.","quote":"Your account has been blocked due to suspected fraudulent activity. We have temporarily restricted your account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/SteamScams/comments/1sm86ko/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41b769a90df3bee75f13","publication_date":"2026-04-15","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1ea85e35bb","original_id":"1x3p9e4","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"game refund denied, \"cloud computing service\"","summary":"Steam Support said the help request was submitted from a cloud computing service provider, refused to assist with that specific request, and closed it while inviting a resubmission from a normal network.","quote":"Your help request appears to have been submitted from a cloud computing service provider. We will not be able to assist you with this specific submitted request for that reason. Please re-submit your help request from your normal computer network. This request will be closed but you are welcome to attempt to contact us again.","source_url":"https://www.reddit.com/r/steamsupport/comments/1x3p9e4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a687da2560a3fda552d","publication_date":"2026-10-12","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0a9c02565e","original_id":"1x03cq1","tier":"A","category":"RESTORE_REFUSED","title":"I've regret to buy a pack","summary":"Steam Support denied the user's refund request for a Danganronpa purchase because one included game had 38 hours and 59 minutes of playtime, exceeding the 2-hour refund policy limit. The reply states the purchase cannot be refunded to the Steam Wallet.","quote":"Hemos revisado tu solicitud de reembolso.\n\nEn esta ocasión no podemos reembolsar esta compra a tu Cartera de Steam. El tiempo de juego de uno de los productos incluidos excede las 2 horas (el máximo establecido por nuestra Política de Reembolsos).\n\n• Danganronpa: Trigger Happy Havoc - Tiempo de juego: 38 horas y 59 minutos\n\n• Danganronpa 2: Goodbye Despair - Tiempo de juego: 69 minutos\n\n• Danganronpa V3: Killing Harmony - Tiempo de juego: Ninguno\n\n• Danganronpa Another Episode: Ultra Despair Girls - Tiempo de juego: Ninguno\n\nComprado el 15 SEP -05\n\nLas solicitudes se examinan caso por caso y normalmente no se aceptan para compras de productos publicados con más de 14 días antigüedad, o si el producto adquirido acumula más de 2 horas de tiempo de juego. En caso de los artículos de dentro de los juegos, el periodo de reembolso es de 48 horas y no deben haber sido consumidos, modificados o transferidos.\n\nPara saber más acerca del proceso de reembolso, visita\nhttps://store.steampowered.com/steam_refunds/","source_url":"https://www.reddit.com/r/steamsupport/comments/1x03cq1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"73ea3d2e02cbcb95e299","publication_date":"2026-10-07","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2eebb385cc","original_id":"1wz1ctd","tier":"A","category":"RESTORE_REFUSED","title":"VAC ban and items on the account.","summary":"The user contacted Steam Support regarding their account and missing items. Steam Support reviewed the case, determined it was not a hijacking, and refused to restore the items or reverse the trades.","quote":"Hello [Name],\nRest assured, we have reviewed the situation and taken the appropriate actions.\nBased on our investigation, the account activity in question was not the result of a hijacking or unauthorized access.\nTherefore, we will not be able to reverse the trades or restore any items.\nWe understand this may be frustrating, but this decision is final.","source_url":"https://www.reddit.com/r/steamsupport/comments/1wz1ctd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cba71f1678e3e1fc9245","publication_date":"2026-10-06","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3623f93aaa","original_id":"1wodzee","tier":"A","category":"HACK_THEFT","title":"Account alert even though i know my account is safe?","summary":"A Steam Account Alert says the account may have been accessed by someone else and has temporarily restricted purchasing, gifting, trading, cd-key activation, VAC-enabled online play, and Steam Community access. It instructs the user to contact Steam Support, which may request proof of ownership to restore access.","quote":"Account Alert for kawelchernamnen_hd - 23 Sep, 2026\n\nThis account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.\n\nHere's what you should do next:\n\nContact Steam Support\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations","source_url":"https://www.reddit.com/r/steamsupport/comments/1wodzee/","source_host":"www.reddit.com","source_status":"public_url","source_group":"49687ada41e38a0fc018","publication_date":"2026-09-23","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0f2e865345","original_id":"1wnxgfa","tier":"A","category":"BAN_NO_REASON","title":"5k$ inventory btw","summary":"The user received a Steam account alert stating their account was flagged by Steam Support for violating the Terms of Service Agreement, resulting in restricted account functionality including trading and market access.","quote":"Account Alert for - 22 Sep, 2026\nThis account has violated the Steam Terms of Service Agreement.\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\nAccount functionality has been restricted.\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/steamsupport/comments/1wnxgfa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae4b940c3aac6b41cbd9","publication_date":"2026-09-23","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1a8a47f40b","original_id":"1wnx9go","tier":"A","category":"BAN_NO_REASON","title":"Steam permanently banned my account (26 games, ~$5,000 in items) because I asked why I couldn't add a payment method. No explanation, appeal closed same day.","summary":"A CS2 inventory screenshot shows a Steam account alert stating the account was flagged by Steam Support for Terms of Service violations, disabling trading, Market use, gifting, purchasing, and CD-key activation. No specific reason for the restriction is given in the visible notice.","quote":"Account Alert for tripplicate - 22 Sep, 2026\n\nThis account has violated the Steam Terms of Service Agreement.\n\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/steamsupport/comments/1wnx9go/","source_host":"www.reddit.com","source_status":"public_url","source_group":"836a4546b04b2a8c0bc9","publication_date":"2026-09-23","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a9db81028f","original_id":"1wlnifj","tier":"A","category":"BAN_NO_REASON","title":"Account was compromised and now I can’t change about me section on profile.","summary":"A Steam profile shows an account alert dated 20 September 2026 saying the account appears to have been used for fraudulent activity. No support ticket, reply, or appeal outcome is visible.","quote":"ACCOUNT ALERT - 20 September 2026\nThis account appears to have been used for fraudulent activity.","source_url":"https://www.reddit.com/r/steamsupport/comments/1wlnifj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ab3dd9d4464b50325eb","publication_date":"2026-09-20","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a824c4b1f2","original_id":"1wk2wuz","tier":"A","category":"RESTORE_REFUSED","title":"Refunding a Game","summary":"Tana's refund request for ELDEN RING was denied because the included product had 2 hours 5 minutes of playtime, exceeding Steam's 2-hour refund policy maximum. Steam Support said it was unable to refund the purchase to the Steam Wallet.","quote":"Your refund request\n\nHello Tana\n\nWe are unable to refund this purchase to your Steam Wallet at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).\n\nELDEN RING - Playtime: 2 hours 5 minutes\n\nPurchased: Sep 10 PDT","source_url":"https://www.reddit.com/r/steamsupport/comments/1wk2wuz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97a9b82ea11bc873e116","publication_date":"2026-09-18","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-19121c9977","original_id":"1wixzp2","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account recovery","summary":"The screenshot shows a Steam Account Recovery page with the account marked 'Account under recovery' and 'Recovery in progress (0 DAYS LEFT)'; another account, CLOUD#8419, is listed as the Recovery Initiator. No written Steam Support reply is visible.","quote":"Account Recovery\nRecovery in progress 0 DAYS LEFT\nRECOVERY IN PROGRESS (0 DAYS LEFT)\nCLOUD#8419 RECOVERY INITIATOR","source_url":"https://www.reddit.com/r/steamsupport/comments/1wixzp2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"220d3d6ab52cf7ec0d32","publication_date":"2026-09-17","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ec2fc913e5","original_id":"1wi1on2","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"help plz steam refund related","summary":"The user reported that a Wallpaper Engine refund had not appeared in their UPI account and asked for either the refund or the game back. Steam Support replied that approved refunds can take up to 7 days and that the payment provider/bank must return the funds, and said Steam Support cannot expedite the process.","quote":"I understand your situation right now.\n\nIn this case, the approved funds may take up to 7 days to appear in your account and it's now up to the payment provider to return the funds.\n\nPlease Note: Refunds to international payment methods may take longer, depending on the bank. Please contact your bank for further assistance.\n\nSteam Support cannot expedite this process.\n\nFor more information, please review our refund policy: http://store.steampowered.com/steam_refunds/\n\nSteam Support\nBelle","source_url":"https://www.reddit.com/r/steamsupport/comments/1wi1on2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"481b227388fdccd2326a","publication_date":"2026-09-16","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5607e0e12e","original_id":"1wemmn6","tier":"A","category":"RESTORE_REFUSED","title":"Steam asking to undo chargebacks or they'll restrict my account based on a mistake pls help","summary":"Steam removed content and restricted the account for 4 weeks (until 26 Sep) due to a payment provider dispute; the restriction will be lifted and content returned if the dispute is reversed.","quote":"This content has been removed from your account.\n\nThis account will be restricted for 4 weeks (until 26 Sep).\n\nIf the dispute is reversed by your payment provider, this restriction will be lifted and the content will be returned to your account.","source_url":"https://www.reddit.com/r/steamsupport/comments/1wemmn6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2526715ec04482ef8322","publication_date":"2026-09-12","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a24cbe6441","original_id":"1wd3eiw","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Sussy steam support employee made a typo in their response 😂😂😂","summary":"Steam Support verified ownership, reset the account password to the contact email, and removed the user's authenticator and any tied phone number. It also noted that Steam Guard resets impose a 15-day trade and Market cooldown that Support cannot remove.","quote":"Message from Steam Support on Sep 10 @ 7:00pm | 3 hours ago\n\nNo need to provide anymore information, I was able to verify ownership upon review.\n\nWith that in mind, I've reset the account password and sent the new login information to the email address you contacted us from. If you didn't get the email, please check the spam or trash folder.\n\nAs a security precaution, the account will be unable to trade or use the Community Market for a period of time after a Steam Support assisted password reset.\n\nUpon further checking, I see that you've lost access to your authenticator.\n\nAs such, I've removed the authenticator from your account. If you had a phone number tied to the account, it was also removed.\n\nYou will need to re-enable it from your device if you would like to use it again. We strongly encourage you to make use of the authenticator to safeguard your account. Please remember to record your recovery code should you enable it again.\n\nPlease note, that Steam Guard resets apply a 15-day cooldown to trading and Market transactions to your account. Steam Support is unable to remove this restriction.\n\nFor more information and answers to common questions, please visit our Steam Guard Mobile Authenticator FAQ.\n\nSteam Support\nEnvi","source_url":"https://www.reddit.com/r/steamsupport/comments/1wd3eiw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89eee36f496f6647154d","publication_date":"2026-09-11","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f7e2b022b4","original_id":"1w9z9fg","tier":"A","category":"RESTORE_REFUSED","title":"My account got scammed and I lost all my steam balance and steam won't do anything about it cause its a marketplace transaction:/","summary":"Steam Support refused to reverse or refund Community Market purchases and advised reviewing the account's security state and Steam's recommendations.","quote":"Unfortunately, purchases on the Community Market cannot be reversed or refunded.\n\nPlease let us know if you still have questions after reviewing your account's security state and Steam's recommendations.\n\nSteam Support\nEra","source_url":"https://www.reddit.com/r/steamsupport/comments/1w9z9fg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b10d15307755bda2f438","publication_date":"2026-09-07","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6422476a36","original_id":"1w3971e","tier":"A","category":"HACK_THEFT","title":"How long does steam support usually take to reach out?","summary":"The screenshot shows a Steam help request thread where the user reports that their account was hacked, had a suspicious sign-in from Russia, and was locked for posting/upvoting suspicious content. They ask Steam Support to restore access and lift the lock; no Steam Support/Valve reply is visible.","quote":"How long does steam support usually take to reach out? I opened steam yesterday to see an account alert saying \"This account has been locked for posting or upvoting suspicious content on Steam\" which honestly surprised me for a moment. Then I remembered that unfortunately some logins on my laptop were compromised (discord and insta) that were already logged in so I assumed it might be related, this happened around 24th. When I checked the account login history, suspicious login's were happening this past mo","source_url":"https://www.reddit.com/r/steamsupport/comments/1w3971e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c975943f5fd4c1621f51","publication_date":"2026-08-31","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ed195ef12a","original_id":"1vze2bp","tier":"A","category":"HACK_THEFT","title":"Is this a scam?","summary":"A Valve Employee initiated a fraud investigation case [#HT-0R12-XAZT-9531] and displayed account details including a trade URL, phone ending 18, and card ending 55. The outcome of the investigation is not visible.","quote":"A fraud investigation case [#HT-0R12-XAZT-9531] has been initiated.","source_url":"https://www.reddit.com/r/steamsupport/comments/1vze2bp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72f5019d4af8177645c3","publication_date":"2026-08-26","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-86038657ba","original_id":"1x4w56j","tier":"A","category":"HACK_THEFT","title":"Steam support be like :","summary":"User reported their main account was compromised by malware that added an unauthorized Steam Guard Mobile Authenticator. Steam Support verified ownership, noted the security compromise, explained password-reset restrictions, and recommended enabling the Steam Guard Mobile Authenticator.","quote":"Hello,\n\nNo worries, we'll be glad to help with that once we verify your account ownership.\n\nThat said, there is no purchase information on the account for us to verify ownership, so you will need to verify ownership of the original email address used to create this account.\n\nPlease create a new support ticket using the first email address associated with the Steam account as the ticket contact email. Make sure that you are logged out of any Steam accounts before creating this ticket. Also reference this ticket number in the new ticket: HT-CNDJ-6CXW-VK5K\n\nIf you no longer have access to the original email address, you will need to contact the email provider to recover it.\n\nPlease note, if you are not able to perform this action, we will not be able to make changes to the account.\n\nSteam Support\nVillie\n\nHello there,\n\nNothing to worry, we already have enough information to verify your ownership on the account you are trying to recover.\n\nThat said, it appears your account's security may have been compromised. Good thing, you were able to recover and secure it by updating your password. This will end all logged in sessions and force any devices that had been authorized previously to log in again.\n\nSecurity resets like this include a 15 day restriction on the Steam Trading and Community Marketplace features. The Steam Store for purchasing games is not affected.\n\nTo help prevent unauthorized access to the account, I recommend that you enable the Steam Guard Mobile Authenticator.\n\nI","source_url":"https://www.reddit.com/r/Steam/comments/1x4w56j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bbc99d5bfea32d614361","publication_date":"2026-10-13","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f567514db5","original_id":"1x33gi1","tier":"A","category":"BAN_NO_REASON","title":"Thanks valve","summary":"A Valve game notification shows a 20-hour Global Cooldown stating that VAC flagged the account's gameplay as irregular. No Steam Support reply or further explanation is visible.","quote":"Global Cooldown 20 Hours\nVAC has flagged your gameplay as irregular","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1x33gi1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29df8c27121b3c9b4299","publication_date":"2026-10-11","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8341d16dfd","original_id":"1rwwfkd","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Valve kinda deleted my Skin and does not seem to care.","summary":"User followed up about missing Steam items. Steam Support said it was a known trade-offer/trade-reversal issue and that the report was passed along, but stated it could not solve the issue at Steam Support and closed the help request.","quote":"Hello,\n\nThanks for following up about your missing items.\n\nDue to a recent issue with trade offers and trade reversals, items may be missing from accounts.\n\nWe have passed your report along and the issue—including any missing items—is being looked into now. We hope to have a resolution for missing items soon. We apologize for the inconvenience.\n\nBecause we cannot solve this at Steam Support I am closing this help request. If you have an unrelated issue please open a new help request.\n\nSteam Support\nSteve","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1rwwfkd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7f3e7cc956fb8e115c08","publication_date":"2026-03-18","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d87a55732f","original_id":"1l71r9m","tier":"A","category":"HACK_THEFT","title":"WTF DO I DO","summary":"User reports their Steam account was hijacked; they emailed [email omitted] and received an automated reply saying that address is no longer monitored and to submit a support incident via help.steampowered.com.","quote":"Thank you for contacting Valve.  This email address is no longer monitored. If you need customer service or technical support for Valve games or Steam, please go to the Valve Support Site at http://help.steampowered.com and submit a support incident.   -VALVe","source_url":"https://www.reddit.com/r/steamsupport/comments/1l71r9m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4296c62ef7f3ad42fb2c","publication_date":"2025-06-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c70690062","original_id":"1ks2opb","tier":"A","category":"BAN_NO_REASON","title":"Steam bans us for buying games instead of pirating","summary":"The user says their Steam account was banned after they tried to buy a game while using an unrestricted-region account from a restricted country. Steam Support asked for proof of residence, declined the documents the user provided, and left the ban in place.","quote":"Hello,\n\nWe're unable to offer purchasing support for your current region.\n\nSince the lock will not be removed at this time, your ticket will be closed.\n\nSteam Support\nJeff","source_url":"https://www.reddit.com/r/steamsupport/comments/1ks2opb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5cd54b996e1214d27b4","publication_date":"2025-05-21","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8f18c8fcb3","original_id":"1vch2md","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support Captcha Error","summary":"The user's Steam account was locked for suspicious activity, and after submitting an initial support ticket with the wrong original email, Steam Support asked them to create a second ticket with the correct email. The user now cannot submit the second ticket because of a recurring Captcha error, despite following Support's troubleshooting suggestions.","quote":"We had trouble verifying your captcha, please try to complete the captcha again.","source_url":"https://www.reddit.com/r/steamsupport/comments/1vch2md/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c5b6cb9e058d6356787","publication_date":"2026-08-01","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-66cd79dd51","original_id":"ditfgj","tier":"A","category":"BAN_NO_REASON","title":"Permanent Ban at 4k behaviour score [Am I really that Toxic? DOTABUFF INCLUDED]","summary":"The user was banned from Dota 2 after being reported in several games and appealed to Steam Support. Support said the ban was for negative behaviour and that it would not lift the account restriction.","quote":"Steam Support will not lift this account restriction moving forward","source_url":"https://www.reddit.com/r/DotA2/comments/ditfgj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b85bba0bd722f63b8c84","publication_date":"2019-10-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-956be19fdd","original_id":"d3ga74","tier":"A","category":"BAN_NO_REASON","title":"Ban 6 years help","summary":"The user was banned in Dota 2 after a patch and appealed to Steam Support. Steam Support said the account was blocked for violating Dota 2 community rules and that the lock will not be removed.","quote":"Hello! This account has been blocked while selecting games in Dota 2. This happened because behavior was observed that seriously violated the rules of the Dota 2 community. Examples of this behavior include: - constant complaints from other users; - actions to artificially inflate the account rating; - purchase, sale or exchange of accounts; - obtaining unfair advantages with the help of third-party programs. These actions undermine the spirit of fair competition in Dota 2 communities. Steam support will not remove this lock. Respectfully,","source_url":"https://www.reddit.com/r/DotA2/comments/d3ga74/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fcdbc52011212082fafa","publication_date":"2019-09-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b3048cb14","original_id":"p3qz0v","tier":"A","category":"BAN_NO_REASON","title":"Banned for winning?","summary":"User was banned for a month from Dota 2 matchmaking and contacted Steam Support. Support replied that the account showed a pattern of detrimental behavior and said the restriction would not be lifted.","quote":"This account has restrictions on entering Dota 2 matchmaking.\n\nA pattern of behavior has been observed on the account that is detrimental to the Dota 2 community. The following are examples of behavior that can result in a ban on gambling. This account may have exhibited one or more of these:\n\n- Deliberate actions to artificially boost the MMR of an account.\n\n- Allow others to play on your account, which results in unfair match quality.\n\n- Buy, sell or exchange accounts.\n\n- Manipulation of pairings or game results.\n\nThese actions detract from the experience of playing fairly and competitively in the Dota 2 community. Steam Support will not lift the restriction on this account.\n\nRegards,\n\nBrian.","source_url":"https://www.reddit.com/r/DotA2/comments/p3qz0v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"782fae74ee55926775dd","publication_date":"2021-08-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-492eb0f362","original_id":"ygkty8","tier":"A","category":"BAN_NO_REASON","title":"[Help] 1 year ban turned into permanent ?","summary":"The user's Dota 2 matchmaking ban for Battle Pass abuse, originally temporary, appears to have become permanent even though their Steam profile shows no ban indication. They created a Steam Support ticket, but the post does not quote any actual Steam Support reply.","quote":"Account Alert for msquall197 - 12 Feb, 2020\n\nYou've been banned in Dota 2 until 11 February, 2021 by the game's developer.\n\nYou can view your Steam account's In-Game Ban status and see a list of games affected by a specific ban by visiting your ban history.\n\nPlease see our In-Game Ban Article for more information about how In-Game Bans are applied.","source_url":"https://www.reddit.com/r/DotA2/comments/ygkty8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46b60311eba2f1bd81b8","publication_date":"2022-10-29","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ff64c912ad","original_id":"w5w78h","tier":"A","category":"BAN_NO_REASON","title":"1-year ban for nothing?","summary":"User reports a 1-year Dota 2 ban for alleged MMR boosting and disputes it, providing match history context. Steam Support said the reason was \"deliberate actions to artificially boost MMR of an account\".","quote":"deliberate actions to artificially boost MMR of an account","source_url":"https://www.reddit.com/r/DotA2/comments/w5w78h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13d9df65195acfd3e4eb","publication_date":"2022-07-23","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-934600336f","original_id":"pt-crashbandicoot-ban-2038-2023","tier":"A","category":"BAN_NO_REASON","title":"Ban da comunidade","summary":"A user received a permanent community ban until 2038 without explanation, which blocked trades, profile visibility, and market access. The ban was later removed and Steam Support said suspicious activity was identified as a possible scam attempt.","quote":"atividade suspeita na minha conta foi identificada como uma possivel tentativa de golpe","source_url":"https://steamcommunity.com/discussions/forum/27/3815166994148340264/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5f00fc7fcd39455cdd55","publication_date":"2023-09-07","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ac24e75a1","original_id":"ja-tegeyoka-keisatsu-2025","tier":"A","category":"HACK_THEFT","title":"【Steam】Steamのアカウントをハッキングされお金も取られたので警察に行ってきた話","summary":"The user was targeted by a fake Steam moderator scam via Skype after a friend impersonator claimed the account was reported and locked. Official Steam Support confirmed the user as the legitimate owner and sent a password reset link; the account was restored, but about $10 was lost and police did not secure restitution.","quote":"調査の結果、あなたが正当なアカウント所有者であることを確認しました。パスワードのリセットリンクをメールに送信しました","source_url":"https://tegeyoka.com/game/steam-trouble-001/","source_host":"tegeyoka.com","source_status":"public_url","source_group":"b3c99ec889958a77cfbb","publication_date":"2025-04-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a0fd514df8","original_id":"pp_55jiyp","tier":"A","category":"RECOVERY_HIJACK","title":"Friend's Steam Account got Locked","summary":"The user's Steam account, containing over $30,000 in skins, was permanently disabled by Steam Support after repeated hijacking attempts. Despite providing full proof of ownership including billing and identification, support refused to restore the account, citing recurring security issues and stating they would not enable it.","quote":"We have provided all the available information and will be unable to assist you further with this issue.","source_url":"https://www.reddit.com/r/Steam/comments/55jiyp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"19d1d955ba404e0b3c00","publication_date":"2016-10-02","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cbe0422935","original_id":"pp_1s2lq7a","tier":"A","category":"BAN_NO_REASON","title":"My Steam Account Was Restricted for No Apparent Reason","summary":"Steam Support agent Monica rejected an appeal regarding account restrictions, citing fraudulent payment method use. Support stated that the restrictions were appropriately applied, refused to unlock the account, and closed the ticket.","quote":"We have found fraudulent payment method use on this Steam account.\n\nWe will not unlock the account.\n\nAttempting fraud is prohibited by the Steam Subscriber Agreement.\n\nIn addition to violation of contract, these activities may violate state and federal laws. Valve reserves the right to refer the matter to the appropriate authorities.\n\nI've reviewed the restrictions on this account and confirmed that they were appropriately applied.\n\nThe lock will not be removed. This ticket will now be closed.\n\nSteam Support\nMonica","source_url":"https://www.reddit.com/r/steamsupport/comments/1s2lq7a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aebbb03dd6b7d9e3ccf3","publication_date":"2026-03-24","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-30d764cf2a","original_id":"pp_1todx9z","tier":"A","category":"RESTORE_REFUSED","title":"The day I quit Dota 2 for good and im devastated about it","summary":"Steam Support replied to a user request regarding lost items, explicitly refusing to restore them. The support agent pointed the user to account security guidelines and trade history options for eligible trade-protected items.","quote":"I understand that it's upsetting to hear that we can't restore your items. I also know that your items are valuable to you, so I want to help you get the right tools and information to keep your items secure.\n\nIf you haven’t yet, please take a look at our account security recommendations article, which outlines ways you can protect your account and what to watch out for.\n\nAs previously stated, if the items were Trade Protected, you may evaluate and begin the process of reversing eligible trades through your Trade History page.\n\nAgain, I'm sorry we are not able to restore your items.\n\nSteam Support","source_url":"https://www.reddit.com/r/DotA2/comments/1todx9z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac24ad63e44af2d68fc8","publication_date":"2026-05-26","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e79dfb3e10","original_id":"pp_1u7baa6","tier":"A","category":"RECOVERY_HIJACK","title":"Steam is there any way to recovery acc without being big cs scene player?","summary":"Steam Support denied account recovery access to the user after determining they were not the original account creator. The agent apologized for previous confusion but maintained that access cannot be provided.","quote":"Apologies for the confusion.\n\nWe have determined that you are not the account’s creator. We won’t be able to provide you with access.","source_url":"https://www.reddit.com/r/steamsupport/comments/1u7baa6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"398a104e05b1c23ea3bd","publication_date":"2026-06-16","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f50be61fba","original_id":"si_91047635194614","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support gave me (aswell) my achievement items back from 2 years ago!  : r/tf2","summary":"A Steam Support agent named Dylan responded to a user request regarding self-deleted Team Fortress 2 items. Support restored most deleted items as a one-time customer service exception, but declined to restore the Halloween Gift Cauldron and expired 2015 Spellbook pages.","quote":"Hello,\n\nI'm sorry you deleted your items!\n\nYou should find most of the items in\nquestion available again in your backpack.\n\nPlease note that we've performed this as an\nexception and customer service gesture -\nthis isn't something we can do in every\ncase, and we may not be able to restore\nyour items next time. Before deleting items\nin the future, please be confident that you\nwon't regret the decision later.\n\nUnfortunately, Steam Support is unable to\nrestore your Halloween Gift Cauldron as it\nwas consumed or all of your Spellbook\npages since the ones from 2015 have\nexpired.\n\nSteam Support\nDylan","source_url":"https://www.reddit.com/r/tf2/comments/73gptf/steam_support_gave_me_aswell_my_achievement_items/","source_host":"www.reddit.com","source_status":"public_url","source_group":"198bc005af9cd7dae3b2","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b32bb187e5","original_id":"si_48569933468366","tier":"A","category":"HACK_THEFT","title":"Steam Support Ticket Possibly Compromised ( HELP ) : r/cs2","summary":"An automated Steam notification informs the account holder that access has been restricted due to suspected unauthorized access. Features such as purchasing, trading, gifting, and playing on VAC-secured servers are disabled until ownership is verified with Steam Support.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nWe have detected suspicious activity related to your Steam account. In order to protect your account and its associated content, we have temporarily placed certain restrictions on your account while we conduct a security review.\n\nTo help us verify your ownership of the account and continue our investigation, please answer the following questions:\n\n• Are you the original and sole owner of this Steam account?\n• Have you ever used cheats or third-party software to modify gameplay or gain an unfair advantage on your Steam account?\n• Has anyone ever used cheats or third-party software to boost or level up your account?\n• Have you ever participated in any activity that may have violated the Steam Terms of Service, such as using unauthorized programs or engaging in account boosting services?\n• Have you ever logged into any third-party websites using your Steam account (e.g., trading sites, gambling sites, or marketplaces)?\n\nPlease reply to this message with your answers. This information will help us complete the verification process and determine next steps regarding the restriction on your account.\n\nSteam Support will never ask for your password. Do not share your credentials with anyone.\n\nSincerely,\nAlex","source_url":"https://www.reddit.com/r/cs2/comments/1t2pwcv/steam_support_ticket_possibly_compromised_help/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66fbfccf6acb127b7771","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-bdbe9ae331","original_id":"si_85159980938495","tier":"A","category":"RECOVERY_HIJACK","title":"I got my Steam account phished - here's what I did to get it back","summary":"Official Steam Support knowledge base article explaining the steps to recover a stolen or hijacked Steam account. It provides guidelines on using the self-recovery tool and submitting proof of account ownership.","quote":"Try to self-recover your account or contact Steam Support:\nYou can use the Help site to try to self-recover your account or contact Steam Support if you are unable to.\n\nIf you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.\n\nWhen contacting Steam Support try to provide as much of the following as possible:\n1. Providing Proof of Account Ownership\n2. Any possible Steam Account login names\n3. Any possible email addresses used on the account","source_url":"https://www.xda-developers.com/steam-account-phished-heres-how-get-it-back/","source_host":"www.xda-developers.com","source_status":"public_url","source_group":"96411c7794256c2cd1a6","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d01bba4731","original_id":"si_26370834091147","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support is stealing accounts again. : r/cs2","summary":"Steam Support rejected the user's proof of ownership for an account. Support stated that another user provided stronger proof and restored access to that user after determining the recipient was not the owner.","quote":"Hello!\nThanks for contacting Steam support!\n\nAnother user has provided stronger proof of ownership for this account.\n\nThe account has been restored to that user following our determination that you are not the owner.","source_url":"https://www.reddit.com/r/cs2/comments/1h53qp3/steam_support_is_stealing_accounts_again/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eeea76c4f80f152e1fd3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0486e71e7c","original_id":"si_17531908232322","tier":"A","category":"RECOVERY_HIJACK","title":"CSGO skins worth millions allegedly stolen with help from Steam Support  staff - Dexerto","summary":"Steam Support agent Sam informed the user that items were removed from their account because they originated from an account that was compromised through a Steam Support help request, for which the CS:GO team took responsibility. Valve reversed the trades and removed the items from all accounts that received them.","quote":"The items in question were removed from your account because they were received from an account that was compromised through a support help request, for which the CS:GO team takes responsibility.\n\nWe have reversed the trades and removed the items from any account which received them.\n\nRegards,\nSam","source_url":"https://www.dexerto.com/csgo/csgo-skins-worth-millions-allegedly-stolen-with-help-from-steam-support-staff-2066939/","source_host":"www.dexerto.com","source_status":"public_url","source_group":"4869d1e3afa3dfc1a75f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7f26b99be5","original_id":"si_79506481506902","tier":"A","category":"HACK_THEFT","title":"Steam Support is the GOATED : r/Steam","summary":"A user requested assistance recovering an old account that was stolen around 2015 after clicking a scam link. Steam Support agent Rob verified the compromise, reset the password, and successfully transferred access to the user's current email address.","quote":"Thank you for contacting Steam Support. No worries, let me help you in recovering your other Steam account.\n\nAs checked, it appears that the account was indeed compromised. To help you, I've reset the account password and sent the new login information to the email address associated with the account you are contacting us from. If the email is not received, please check the spam or trash folder.\n\nAs with any security reset, the account will be unable to trade or buy/sell in the Community Market for 15 days.\n\nTo prevent unauthorized access to the account, I recommend that you enable the Steam Guard Mobile Authenticator. I recommend that you also review our Account Security Recommendations.\n\nIf you have any further questions, please let us know - we will be happy to assist you.\n\nSteam Support\nRob","source_url":"https://www.reddit.com/r/Steam/comments/1m282ev/steam_support_is_the_goated/","source_host":"www.reddit.com","source_status":"public_url","source_group":"560c5bfd16decf3bbbe7","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c24a7c0ca2","original_id":"si_31200138128761","tier":"A","category":"RESTORE_REFUSED","title":"Account Hacked, Items Stolen – Steam Refuses to Restore Anything : r/Scams","summary":"Official Steam Support policy page explaining why Valve does not restore scammed items. The policy notes that creating copies of items via inventory rollbacks reduces item scarcity and devalues existing items across the Steam economy.","quote":"Why doesn't Steam return scammed items?\n\nOur community assigns an item a value that is at least partially determined by that item's scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.\n\nWe sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. For more information on this, please see this post on our store blog.","source_url":"https://www.reddit.com/r/Scams/comments/1ldgwcy/account_hacked_items_stolen_steam_refuses_to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da712743734aced69a11","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-44bb2308fa","original_id":"si_70688649709730","tier":"A","category":"RESTORE_REFUSED","title":"Valve will no longer return scammed items | GosuGamers","summary":"This screenshot shows Valve's official Steam Support FAQ explaining why Steam does not restore or duplicate scammed items. The policy states that inventory rollbacks devalue items by increasing their supply, and asserts that all trade scams can be avoided.","quote":"Why will Steam not return items that were scammed?\n\nOur community assigns an item a value that is at least partially determined by that item's scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.\n\nWe sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. All trade scams can be avoided.","source_url":"https://www.gosugamers.net/dota2/news/31573-valve-will-no-longer-return-scammed-items","source_host":"www.gosugamers.net","source_status":"public_url","source_group":"590675d37179354bd461","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8a692237c4","original_id":"si_10088306111354","tier":"A","category":"RESTORE_REFUSED","title":"Can't restore missing skin due to restoration policy protecting “innocent  user” : r/steamsupport","summary":"This image shows Valve's official Steam Item Restoration Policy page. The policy explicitly states that Steam Support will not restore items that have left an account for any reason, emphasizing account security responsibility and explaining that item restoration requires either item duplication or taking items back from innocent users.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised.\n\nSteam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.\n\nYou can read a more detailed explanation of account security related to trading and the update that expanded account security to the Community Market.","source_url":"https://www.reddit.com/r/steamsupport/comments/1gg44eu/cant_restore_missing_skin_due_to_restoration/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4eb27506bcd20b78c3f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"policy_context","kind_label":"Policy context","has_collected_image":true},{"ref":"S-be18256edc","original_id":"si_30291179921175","tier":"A","category":"RESTORE_REFUSED","title":"I lost everything : r/tf2","summary":"A Steam Support agent named Luna refused to restore lost, scammed, or stolen items, explaining that Steam does not duplicate items or offer compensation. The agent referred the user to account security recommendations and closed the ticket.","quote":"Steam Support does not restore scammed, lost, or stolen items for any reason.\n\nSince Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.\n\nWe have no way of restoring lost or scammed items and can't compensate your account in any way.\n\nI understand that it's upsetting to hear that we can't restore your items. I also know that your items are valuable to you, so I want to help you get the right tools and information to keep your items secure.\n\nIf you haven’t yet, please take a look at our account security recommendations article, which outlines ways you can protect your account and what to watch out for.\n\nAgain, I'm sorry we are not able to restore your items.\n\nSince there's not much more that I can say or do to be of help with this particular issue, I am going to close this help request.\n\nIf you have questions on an unrelated issue, please create a new help request and we will be happy to help you.\n\nThanks for using Steam!\nLuna","source_url":"https://www.reddit.com/r/tf2/comments/s6httm/i_lost_everything/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0827057bd41151fb402e","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7754155320","original_id":"si_90427292061862","tier":"A","category":"RESTORE_REFUSED","title":"inventory lost : r/csgo","summary":"A user contacted Steam Support after items were removed from their inventory without permission, asking for item restoration or store credit. Steam Support agent Jaylord refused to restore the items or provide compensation, offering only account security guidance instead.","quote":"I understand that it's upsetting to hear that we can't restore your items. I also know that your items are valuable to you, so I want to help you get the right tools and information to keep your items secure.","source_url":"https://www.reddit.com/r/csgo/comments/1fyw55l/inventory_lost/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e182b1fb9700305adff","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d9f12fc381","original_id":"si_52061993644779","tier":"A","category":"RESTORE_REFUSED","title":"Hacked.. : r/cs2","summary":"Steam Support agent Maverick replied to a user reporting unauthorized trades on their account. Support refused to return or restore the stolen items, citing Steam's Item Restoration Policy, and closed the ticket.","quote":"I'm sorry to hear that trades were completed on your account without your permission. The first and most important step is to make sure that the account is secure.\n\nIf you haven't already done so, we recommend enabling the Steam Guard Mobile Authenticator.\n\nYou should also review our Account Security Recommendations and de-authorize all previously used devices from your account by using this page\n\nAs for the trades, Steam Support does not move items between Steam accounts, nor do we create new ones in the case of theft. Please see our Steam Item Restoration Policy for more details.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nMaverick","source_url":"https://www.reddit.com/r/cs2/comments/1ewozl3/hacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"256ab94068f87690b270","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-eddaf7448c","original_id":"si_10156539049383","tier":"A","category":"RESTORE_REFUSED","title":"my story of being scammed and having 8 years, 5000 hours and $500 all  flushed down the drain in an instant. : r/SteamScams","summary":"Steam Support agent Steve refused to restore scammed items following a verification scam attempt. Support stated that Valve does not restore or duplicate items under any circumstances to avoid inflating the Market economy and advised reporting scammers via community profiles.","quote":"Hello,\n\nI apologize for the delay.\n\nSteam and Valve do not have verification accounts or services that will ever ask for items to check their legitimacy.\n\nUsers asking you to trade items to an account for \"verification\" purposes should immediately be reported for trade scams. Please report these users through the Steam Community. Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams.\n\nUnfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason.\n\nSince Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.\n\nIf you would like to know what happens to users who scam, or learn how to avoid scams, please see our Trade Scam article.\n\nSteam Support\nSteve","source_url":"https://www.reddit.com/r/SteamScams/comments/ythgf6/my_story_of_being_scammed_and_having_8_years_5000/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04a85658739cc6a27d8d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9e8ee279ef","original_id":"si_62370386766056","tier":"A","category":"BAN_NO_REASON","title":"So my account got hacked recently, is it possible my steam cilent and ticket  support is faked? : r/SteamScams","summary":"An automated Steam notification informs the user that their account features have been temporarily restricted after unusual activity was detected. The message explicitly states that this restriction is not a ban and access will be restored automatically by the system.","quote":"THIS FEATURE IS CURRENTLY UNAVAILABLE\n\nIMPORTANT\n\nThis restriction was applied automatically to help protect your account after unusual activity was detected.\n\nYou will not be able to log into this account using any other devices during this time.\n\nACCESS TO THESE FEATURES WILL BE RESTORED SOON.\n\nNote: This is not a ban. Features are temporarily restricted and will be enabled by the system, on the specified date.\n\nCONTACT STEAM SUPPORT","source_url":"https://www.reddit.com/r/SteamScams/comments/1vhs02f/so_my_account_got_hacked_recently_is_it_possible/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d0bbfda90f9e2d12a3a","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c386a841eb","original_id":"si_59153279004539","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam account hacked via family view : r/SteamScams","summary":"A screenshot of the Steam Support My Recent Help Requests page showing a ticket submitted for Counter-Strike 2 on June 15. The status of the ticket is listed as Closed, but no conversation details are visible.","quote":"Your help request has been submitted to Steam Support. Your reference code is HT-TCKT-B8RB-T8JM. Once a support agent has responded to your request you will receive a notification email sent to [email omitted].","source_url":"https://www.reddit.com/r/SteamScams/comments/1urg7oy/steam_account_hacked_via_family_view/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf29406bee1d7781a343","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-27dacf2e96","original_id":"si_39305668319023","tier":"A","category":"RECOVERY_HIJACK","title":"How To Recover a Steam Account That Has Been Hacked","summary":"A user attempting account recovery on the official Steam Help website is notified that no matching account name was found. The page advises trying an email address search and provides a link to contact Steam Support directly if the account remains missing.","quote":"Sorry, we were unable to find an account name that matched your search.\n\nTIP: Try searching for an email address or a different account name.\n\nIf you're unable to find your account, you can click here to contact Steam Support.","source_url":"https://www.alphr.com/steam-got-hacked/","source_host":"www.alphr.com","source_status":"public_url","source_group":"3a62547340e7edfa9099","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8713ac8dc3","original_id":"si_91252004064329","tier":"A","category":"HACK_THEFT","title":"URGENT: Someone is closing my Steam Support tickets automatically and  trying to make my account a “Child” — account compromised? : r/steamsupport","summary":"An automated Steam Account Alert dated September 18, 2026 informs the user that their account may have been accessed by someone else. Steam's system placed temporary restrictions on purchasing, trading, gifting, and VAC server access until ownership is verified.","quote":"Account Alert for Steam - 18 Sept 2026\n\nThis account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.\n\nThis is not a ban.\n\nHere's what you should do next:\n\nDo not communicate with supposed Steam agents on any chat service. The only way Steam Support will contact you is via the help system at help.steampowered.com.\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.\n\nContact Steam Support\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/steamsupport/comments/1wjzql9/urgent_someone_is_closing_my_steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4318b9214df807917981","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2052b6c5c3","original_id":"si_88093827533336","tier":"A","category":"BAN_NO_REASON","title":"I did manage to recover my account and items on time, but... : r/SteamScams","summary":"An automated Steam system notice informing the user that access to certain features has been temporarily restricted due to detected unusual activity. The message states that this is not a permanent ban and login from other devices is temporarily blocked until the system automatically restores access.","quote":"THIS FEATURE IS CURRENTLY UNAVAILABLE\n\nIMPORTANT\n\nThis restriction was applied automatically to help protect your account after unusual activity was detected.\n\nYou will not be able to log into this account using any other devices during this time.\n\nACCESS TO THESE FEATURES WILL BE RESTORED SOON.\n\nNote: This is not a ban. Features are temporarily restricted and will be enabled by the system, on the specified date.","source_url":"https://www.reddit.com/r/SteamScams/comments/1vk3r3u/i_did_manage_to_recover_my_account_and_items_on/","source_host":"www.reddit.com","source_status":"public_url","source_group":"27e4d381901d17be1684","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3bb63c94fd","original_id":"si_81733664940219","tier":"A","category":"HACK_THEFT","title":"Steam retrieved my account after I lost it 3 years ago. : r/Steam","summary":"A user submitted a support ticket requesting recovery of a Steam account worth over $100 that had been stolen a year or two prior. Steam Support agent Bree successfully recovered the account, reset the password, and sent new login credentials to the owner's email address.","quote":"I understand your concern. It appears that the account was compromised. To help prevent unauthorized access to the account, I recommend that you enable the Steam Guard Mobile Authenticator.\n\nNo worries, I've reset the account password and sent the new login information to the email address you've contacted us from. If the email is not received, please check the spam or trash folder.\n\nAs with any security reset, the account will be unable to trade or buy/sell in the Community Market for 15 days.\n\nI recommend that you also review our Account Security Recommendations.\n\nSteam Support\nBree","source_url":"https://www.reddit.com/r/Steam/comments/1kp4qcr/steam_retrieved_my_account_after_i_lost_it_3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"417cf825bea765c7c326","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-14aede41b6","original_id":"si_59063469847920","tier":"A","category":"HACK_THEFT","title":"This is why Steam will always have me as a client : r/Steam","summary":"A user contacted Steam Support after discovering that several game gifts were unauthorizedly sent from their inventory following an account compromise. Steam Support agent Rob advised that malware was the likely cause and restored the stolen game gifts as an exception to standard policy.","quote":"Thank you for contacting Steam Support, and sorry to know about what happened.\n\nIt appears that the account security may have been compromised. Please know that hijackers have several ways of accessing an account—could be through spoofing, phishing, or malware. Though upon investigation, it seems that your computer may have been infected with malware.\n\nNote that not all malware is detectable by anti-virus software, especially if it's newer malware or malware that's hardly used. We have some tips for removing malware from your computer here. It may also be a good idea to contact a local computer security expert if you're having trouble removing this malware or to have it checked further.\n\nNonetheless, I'm glad that you have already secured the account by updating its password. To prevent unauthorized access to the account, I recommend that you keep the Steam Guard Mobile Authenticator enabled. I recommend that you also review our Account Security Recommendations. Regular reviews of your account's Authorized Devices are also a good idea.\n\nOn the other hand, the games that were sent have been restored as an exception to Steam's policy. As for the recipient, for privacy reasons, we don't disclose any punitive actions taken because of community reports. Information on what happens to scammers and how to avoid them moving forward can be found in our Trade Scams article.\n\nLet us know if you still have any further concerns - we will be happy to assist you.\n\nSteam Support\nRob","source_url":"https://www.reddit.com/r/Steam/comments/1skregr/this_is_why_steam_will_always_have_me_as_a_client/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d49d6c854c8eff917d7","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-fa17126955","original_id":"si_79068000480374","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support refused to help me. : r/transgamers","summary":"Steam Support restricted the user from submitting further help requests until November 14, 2026. The system dialog states that the user repeatedly submitted requests for issues Steam considers resolved.","quote":"Currently, Steam account names cannot be changed. Our team is aware that this isn't ideal for some users, and may implement tools for updating account names in the future.\n\nPlease note Steam account login names are not displayed publicly and can't be used to locate your account by others even if they know it.\n\nAs your request to change the account's login name is not one that Steam Support offers, this request will be closed.\n\nValve","source_url":"https://www.reddit.com/r/transgamers/comments/1x6smp8/steam_support_refused_to_help_me/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b341c54c36ed69939e4","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ba9f8ece8e","original_id":"si_49444669461644","tier":"A","category":"RESTORE_REFUSED","title":"What can I even do here ?? 😭😭 : r/steamsupport","summary":"A user reported that their account was compromised and unauthorized gifts of the game 'How to Fish' were purchased. Steam Support refused to refund the transaction, explaining that the gift had been redeemed by another user who must personally authorize the refund.","quote":"We have reviewed your refund request.\n\nWe are unable to refund this purchase because it contains a gift that was sent and redeemed by another user. They'll need to use the Support site to allow for the refund.\n• How to Fish - Sent to Pomelo\n• How to Fish - Playtime: None\n\nPurchased: Sep 7 PDT\n\nRequests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.\n\nTo learn more about the refund process, please visit https://store.steampowered.com/steam_refunds/","source_url":"https://www.reddit.com/r/steamsupport/comments/1wic3qb/what_can_i_even_do_here/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5254b4b6b85a1f79b1f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-67c44e2508","original_id":"si_39617724604133","tier":"A","category":"HACK_THEFT","title":"Advice needed after malware took almost all my accounts :  r/cybersecurity_help","summary":"A screenshot of an email inbox showing multiple automated security notifications from Steam, Epic Games, and Microsoft received on October 11. The alerts report new logins, account changes, and account recovery requests across all platforms.","quote":"Steam Team\nNuovo accesso a Steam\nSteam Nuovo accesso a Steam D...\n\nSteam Support 3\nModifiche recenti al tuo account...\nSteam Ciao fede99pisa, La pass...\n\nSteam Support 2\nSteam Account Recovery\nSteam Hello federicobaubau@gm...","source_url":"https://www.reddit.com/r/cybersecurity_help/comments/1x3uo6g/advice_needed_after_malware_took_almost_all_my/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5284da9d431cad364c3f","publication_date":"","language":"it","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-85d8dff618","original_id":"si_49730664806583","tier":"A","category":"RECOVERY_HIJACK","title":"HELP] My account got stolen, contacted steam support not helpful. :  r/SteamScams","summary":"A user attempted to recover a compromised Steam account by providing ownership details, including old email addresses, phone number, and CS:GO gift receipt proof. Steam Support agent Alex rejected the provided details for lacking the specifically requested proof of ownership and closed the ticket.","quote":"Thank you for reaching back to us again.\n\nHowever, it appears that you have not provided the information we requested from you. Until we receive the relevant information, we will be unable to provide you with the assistance you requested.\n\nWe understand the process of confirming the account ownership may cause you inconvenience, however, as Steam highly values the security of each account, we require users to provide specific proofs of ownership to ensure that the integrity of the account does not become compromised.\n\nLastly, since we have provided all the information we have for your issue I'm closing this help request.\n\nIf you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nAlex","source_url":"https://www.reddit.com/r/SteamScams/comments/1tc2nfn/help_my_account_got_stolen_contacted_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7bed5bac9591d4de895a","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0b08286f06","original_id":"si_64411081809404","tier":"A","category":"TRADE_REVERSAL","title":"Valve stole my skin : r/cs2","summary":"Steam Support agent Luca sent an automated/templated reply regarding a technical issue where reversed Counter-Strike trades failed to return items to inventories. The user replied stating that their Crimson Web 0.13 gloves were still missing.","quote":"Beginning Wednesday, March 4th, an issue occurred where users who reversed Counter-Strike item trades may not have received the reversed items back to their Counter-Strike Inventory.\n\nThis issue has since been resolved and the trades have been reversed.\n\nPlease check your Counter-Strike Inventory to confirm the item(s) have been returned. If the items have been returned and issue has been resolved feel free to close this help request; there's no need to reply.\n\nIf the items were not returned to your Counter-Strike Inventory or you need help with something else, please let us know and we will be happy to help.\n\nSteam Support\nLuca","source_url":"https://www.reddit.com/r/cs2/comments/1s8e0ii/valve_stole_my_skin/","source_host":"www.reddit.com","source_status":"public_url","source_group":"26f137b71a61b2dc67ea","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-100eee1a78","original_id":"cch_1959252079546138","tier":"A","category":"HACK_THEFT","title":"Scammer alert, my friend got highjacked, can he get items back? - Team Fortress 2 Economy - backpack.tf forums","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"Your account must meet the following criteria in order to be considered for an inventory restoration:\n\n\n\n* The account data must indicate that the account was hijacked\n* The account has never received an item restoration in the past (item restoration is a one-time gesture)\n* The items were removed from the account within 30 days of submitting a Steam Support ticket\n* Trade confirmation was enabled on the account at the time the items were removed\n* The account has reliable data (trade restoration might be denied if an account appears to have poor data due to proxy/VPN or public computer use, abuse reports, trades with hijacker or scammer accounts, or any other data point that is a concern to Steam Support Technicians)","source_url":"https://forums.backpack.tf/topic/39337-scammer-alert-my-friend-got-highjacked-can-he-get-items-back","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"6d02bc42856c72c9b908","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-726f528edf","original_id":"cch_8634196246996906","tier":"A","category":"RESTORE_REFUSED","title":"My bot got restricted ( trade banned ). Old one. - Page 4 - Dispenser.tf","summary":"Account received ban; user disputes legitimacy. Steam Support refused to restore items.","quote":"Hello, A staff member has replied to your question: Hello Li, Unfortunately, we will be unable to assist you further with this issue. Thank you for contacting Steam Support. Anytime you wish you can view your question online: https://support.steampowered.com/view.php?ticketref=1699-EDJZ-1175","source_url":"https://dispenser.tf/forum/view/8574/?page=4","source_host":"dispenser.tf","source_status":"public_url","source_group":"a8229536e48602d6603e","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-eca78c1d78","original_id":"cch_t2952195.txt","tier":"A","category":"HACK_THEFT","title":"t2952195.txt","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"Hello Subhadip,\n\nUnfortunately, we will be unable to assist you further with this issue. Thank you for contacting Steam Support.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"d79665e9f401b684db8f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-553082b81e","original_id":"cch_batch1.json","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"batch1.json","summary":"A user submitted a Steam Support ticket requesting recovery of their son's hijacked account (levgo12) following an email compromise. The user notes a previous ticket submitted a week prior went unanswered, and the screenshot shows the ticket status as closed.","quote":"Вы отправили обращение в службу поддержки Steam. Код обращения: HT-GW9W-FP4H-V3JK. Когда вам ответят, вы получите уведомление на следующий адрес электронной почты: [email omitted].","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"2567b3f91adf15b0e3dc","publication_date":"","language":"ru","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6788609755","original_id":"ih_20340379113333","tier":"A","category":"BAN_NO_REASON","title":"Steam Community :: Guide :: How to write a Steam Support ticket [OUTDATED]","summary":"An automated notification informs the user that their Steam account has been locked for posting or upvoting suspicious content. Trading, purchasing, playing on VAC-enabled servers, and community access are disabled until the user contacts Steam Support to review the situation.","quote":"This account has been locked for posting or upvoting suspicious content on Steam\n\nWhen content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer, or review the resources they need to avoid posting this type of content in the future.\n\nSuspicious content includes links, messages and other types of content that are used for account theft, scamming, phishing, and other malicious or illegal activities.\n\nThis is not a ban.\n\nHere's what you should do next\n\nIf you posted the content that caused this lock, please review Steam's Community Guidelines.\n\nIf you're unaware of any suspicious content posted by this account, please review Steam's Account Security Recommendations.\n\nThen, contact Steam Support\n\nContact Steam Support\n\nThis account will have restricted functionality until the owner contacts Steam Support\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.\n\nOnce you contact Steam Support and the situation can be reviewed, the lock will be lifted.","source_url":"https://pbs.twimg.com/media/HIDmg_mW0AANXOG.png","source_host":"pbs.twimg.com","source_status":"public_url","source_group":"6eed479db276545198fd","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-fe2eb96a2d","original_id":"ih_11557647811058","tier":"A","category":"HACK_THEFT","title":"Steam Community :: Guide :: Cómo contactar con Steam Support","summary":"The image shows a standard menu from the Steam Support help page listing options for account recovery and Steam Guard issues. It does not contain any support correspondence, user case details, or agent response.","quote":"Steam Support\nI forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://blog-uploads.eneba.games/uploads/2026/04/steam-guard-lockout-via-lost-authenticator-support-ticket-sell-steam-account.webp","source_host":"blog-uploads.eneba.games","source_status":"public_url","source_group":"239421235db2be62ad18","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-81e49f98e9","original_id":"ih_82508378712232","tier":"A","category":"HACK_THEFT","title":"Ticket System Guide - Completed Guides - NosTale","summary":"This image shows the standard Steam Support options menu for account login assistance and recovery options.","quote":"I forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://www.easeus.com/images/en/screenshot/key-finder/article/steam-support-type.png","source_host":"www.easeus.com","source_status":"public_url","source_group":"19b1cef89bc17a907c81","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e0fa667589","original_id":"ih_59465988929463","tier":"A","category":"HACK_THEFT","title":"help.. there's no captcha so solve , I cannot send ticket because of ...","summary":"A user submitted a help request to Steam Support regarding a forgotten account password. Support agent Ely reset the password, sent new login details to the user's email address, and placed a temporary trade and Community Market hold on the account as a security precaution.","quote":"I've reset the account password and sent the new login information to the email address you contacted us from. If you didn't get the email, please check the spam or trash folder.\n\nAs a security precaution, the account will be unable to trade or use the Community Market for a period of time after a Steam Support assisted password reset.\n\nBest Regards,\nEly","source_url":"https://cdn.appuals.com/wp-content/uploads/2020/03/steam-support.png","source_host":"cdn.appuals.com","source_status":"public_url","source_group":"a384b952783986c5b8af","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0717d97a30","original_id":"ih_51773434289261","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Steam Şifre Sıfırlama: 2025 En Yeni Yöntem","summary":"Steam Support agent Mae removed the Steam Guard Mobile Authenticator and linked phone number from the account after the user stated they did not have the requested Wallet code. Despite acknowledging that email receipts are invalid proof of ownership, the agent removed 2FA anyway based on details evaluated in the request.","quote":"I understand your concern.\n\nKindly note that, Steam email receipts are not valid as proof of onwership. Nothing to worry, because I've evaluated your help request and found enough details to verify your ownership of the account. I'd be happy to help.\n\nI've removed the authenticator from your account. Please note that doing this also removed your phone number.\n\nYou will need to re-enable it from your device if you would like to use it again. We strongly encourage you to make use of the authenticator to safeguard your account. Please remember to record your recovery code should you enable it again.\n\nPlease note, that Steam Guard resets apply a 15-day cooldown for trading and Market transactions to your account. Steam Support is unable to remove this restriction.\n\nFor more information and answers to common questions, please visit our Steam Guard Mobile Authenticator FAQ.\n\nSteam Support\nMae","source_url":"https://i.redd.it/u7yvy4optu4d1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"14bab2f1e610c0f3abf4","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ba5262fd54","original_id":"ih_43907888744533","tier":"A","category":"HACK_THEFT","title":"1102 best Steam Support images on Pholder | Steam, Tf2 and Steam Deck","summary":"This screenshot shows an official Steam Support help page explaining the 'Vote for My Team' tournament scam. It warns users that links asking them to vote for a team or join a tournament are phishing attempts designed to steal account credentials and security codes.","quote":"Even when sent from a trusted friend's account, any request that you navigate to a website to vote on or support a friend's team or account in a tournament or other event is likely part of a phishing scam.\n\nPhishing scams are fake websites that impersonate legitimate sites with the goal of stealing any login information and security codes you enter. This information will then be used to take over your account.\n\nTournament scams and other phishing websites can be very sophisticated and appear legitimate. If you're not completely sure, never follow links or enter your account credentials.","source_url":"https://static1.makeuseofimages.com/wordpress/wp-content/uploads/2025/01/steam-page-on-the-vote-for-my-team-scam.jpg","source_host":"static1.makeuseofimages.com","source_status":"public_url","source_group":"a3b4c7943c1b7d818da2","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-93d4842a01","original_id":"ih_27483987650839","tier":"A","category":"RESTORE_REFUSED","title":"โดนแฮก Steam ทำไงดี? รวมวิธีป้องกันและแก้ไขเมื่อบัญชีถูกคุกคาม | GamingDose","summary":"On January 23, 2018, Steam Support agent Preston responded to a user who requested the restoration of self-deleted Team Fortress 2 items (Ghost Gibus, Pyrovision Goggles, and Mercenary Badge). Support restored the items as a one-time customer service exception while warning that future restorations may be refused.","quote":"Sorry you accidentally deleted your item(s)!\n\nYou should find the item(s) in question available again in your backpack.\n\nPlease note that we've performed this as an exception and customer service gesture - this isn't something we can do in every case, and we may not be able to restore your items next time. Before deleting items in the future, please be confident that you won't regret the decision later.\n\nSteam Support\nPreston","source_url":"https://www.gamingdose.com/wp-content/uploads/2020/10/steam-support.jpg","source_host":"www.gamingdose.com","source_status":"public_url","source_group":"73f0f86bda5b8ed46f34","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ecadbddac7","original_id":"ih_48004366734736","tier":"A","category":"RESTORE_REFUSED","title":"I Was Phished on Steam: How to Prevent It, and How to Respond","summary":"A Steam Support agent named Amos declined to restore stolen items to a victim of a scam, stating that Valve does not offer insurance or duplicate items for user security lapses. The support ticket was subsequently closed.","quote":"I'm sorry you're in this situation. Falling for a scam really does suck, but Steam is not in the business of offering insurance forcing the rest of the Steam Community to pay for one's security risks and lapses, as would be the effect of duplicating your items.\n\nThis concludes the information we can provide regarding this matter. As such, this conversation will now be closed.\n\nValve\nAmos","source_url":"https://i.redd.it/7f7h930i5zz61.png","source_host":"i.redd.it","source_status":"public_url","source_group":"d06764eadd8a9f7d0aeb","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1c6f101ffe","original_id":"ih_89334430970461","tier":"A","category":"HACK_THEFT","title":"Steam's Network : r/steamsupport","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"Refunds are typically not issued for purchases that are more than 14 days old, or have significant playtime.\n\nRefund: Jun 29, 2016 - CS:GO Prime Status Upgrade - 6,99€\n\nThis purchase contains consumable content that cannot be refunded.","source_url":"https://esportsheadlines.com/wp-content/uploads/2022/09/Steam-Refund-Policy-Window.jpg","source_host":"esportsheadlines.com","source_status":"public_url","source_group":"a18b58afcda72bbcc5f4","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-516799ab59","original_id":"ih_31162168921216","tier":"A","category":"HACK_THEFT","title":"How to Recover your Steam Account - Recover Hacked Accounts","summary":"This image is a screenshot from an online guide showing the standard Steam Support account recovery selection menu.","quote":"Steam Support\nI forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://cdn.appuals.com/wp-content/uploads/2023/08/ApplicationFrameHost_g6nIov5tAr-1024x449.png","source_host":"cdn.appuals.com","source_status":"public_url","source_group":"dce13f02406e52331d69","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1056b9d56a","original_id":"ih_45743689678351","tier":"A","category":"HACK_THEFT","title":"How To Recover a Steam Account That Has Been Hacked","summary":"A user requested assistance recovering access to their Steam account due to a forgotten password. Steam Support agent Ely successfully reset the account password, dispatched new login credentials to the user's email, and applied a temporary trade and Community Market restriction as a security measure.","quote":"I've reset the account password and sent the new login information to the email address you contacted us from. If you didn't get the email, please check the spam or trash folder.\n\nAs a security precaution, the account will be unable to trade or use the Community Market for a period of time after a Steam Support assisted password reset.\n\nBest Regards,\nEly","source_url":"https://cdn.appuals.com/wp-content/uploads/2020/03/steam-support-1024x718.png","source_host":"cdn.appuals.com","source_status":"public_url","source_group":"53f6d76fe0f549d35f9d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-207a2e8c84","original_id":"ih_89633909209507","tier":"A","category":"HACK_THEFT","title":"Suporte Steam :: Solução De Problemas Com O Cliente Steam – CLASY","summary":"The image shows the official Steam Support recovery page for unauthorized account logins. It prompts the user to verify if they can still sign in or choose the option to recover their account.","quote":"If you're concerned that someone has accessed your account, please attempt to log in below.","source_url":"https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/03/1-steam-account-hacked-cant-log-in_1.png","source_host":"cdn.allaboutcookies.org","source_status":"public_url","source_group":"91a921f0677b8b2f89c8","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a0094a2903","original_id":"ih_67948184379510","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Account Hacked? Here’s How To Recover Your Games | All About Cookies","summary":"A screenshot showing a newly submitted Steam Support ticket for account recovery (\"I forgot my password\"). The automated notification confirms that the request was received and is awaiting an agent response.","quote":"Your help request has been submitted to Steam Support. Your reference code is . Once a support agent has responded to your request you will receive a notification email sent to ail.com.","source_url":"https://silicophilic.com/wp-content/uploads/2020/02/Steam_support_message.jpg","source_host":"silicophilic.com","source_status":"public_url","source_group":"e4ad2e90a1d2fd77883e","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-939b753010","original_id":"ih_85287045227895","tier":"A","category":"BAN_NO_REASON","title":"i cannot share screenshots anymore pls help : r/Steam","summary":"Steam Support agent Walter overturned an erroneous ban and account lock placed on a user and voter accounts due to a game review containing registry edit troubleshooting steps. Support acknowledged that moderators misidentified the technical advice as cheating or dangerous content, removed all locks, and unbanned the review.","quote":"Hey thanks for writing in here and first off, apologies for the delay and the overall experience. I've removed the vote ban on all of the affected accounts, and the lock on your account was removed as Tim mentioned previously.\n\nYou can disregard the previous message and I will provide a bit more info below.\n\nOur moderators watch for content that describes how to cheat or describes how to tamper with anti-cheat systems. Those are against our rules and it looks like that is what our moderation team incorrectly identified with this case, leading to the banned review. I agree with your evaluation that this review does not fit that criteria.\n\nFurthermore, the mod identified this review as potentially dangerous to other players, due to some of the steps requiring registry edits. This lied to the additional lock that was placed on your account and voter accounts. I can see that your review does not contain phishing links, attempts to scam or deceive players, or anything else that warrants a lock.\n\nI'm happy to unban the review, but think it makes more sense to have that complex and detailed troubleshooting within a Steam guide, along with at least some disclosure about how the steps are 'at your own risk'. The guide could then be linked to directly from the review.\n\nWe will also be following up with the developer about the behavior described in the review.\n\nIf you have other questions or concerns, let me know.\n\nSteam Support\nWalter","source_url":"https://prod.assets.earlygamecdn.com/images/steam-support-answer.png?transform=article_webp","source_host":"prod.assets.earlygamecdn.com","source_status":"public_url","source_group":"b9b59470c9b0eadaf4be","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-86d1e40c9f","original_id":"ih_87395349057487","tier":"A","category":"HACK_THEFT","title":"Here are the Best Ways to Use Steam Screenshot Manager","summary":"A user reported an attempted account hijacking scheme involving false reports on Discord. Steam Support responded confirming no reports exist on the account, clarifying that Valve employees never communicate outside of Steam, and recommending the scammer be reported to Discord support.","quote":"Hello,\n\nThanks for letting us know.\n\nIt looks like that is just an attempt of account hijacking. Account hijackers have several common methods of attack, most of which rely upon misinformation or deception. Please note that Steam Support and Valve Employees will never contact users outside of Steam in order to discuss details of an account, verify items, or review false reports. You may want to contact Discord's support team directly to report this user, as we can't police content/users on programs outside of Steam.\n\nI would recommend taking a look at our Trade Scam article for information on how to both identify and avoid scams in the future.\n\nNo worries, I've double-checked and I see there are no reports on the account at this time, and what you described is only part of a scheme to try and gain access to your account.\n\nIf you have any further questions, please let us know - we will be happy to assist you.\n\nSteam Support","source_url":"https://www.fusenstage.com/wp-content/uploads/2023/08/take_over_my_steam_account_09.jpg","source_host":"www.fusenstage.com","source_status":"public_url","source_group":"bb73ee32ed5d3df64928","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6e4e1f37ef","original_id":"ih_13292061922120","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"10 Ways to Fix Steamclient64.dll Error on Steam – TechCult","summary":"A user contacted Steam Support regarding a scam attempt. Support replied with a generic automated/canned message informing them that it was a scam and instructing them to use the 'Report Player' profile feature.","quote":"Hello,\n\nThank you for reaching out to Steam Support. We are here to assist you.\n\nWe understand your issue.\n\nThis is an attempt to scam you.\n\nPlease use the \"Report Player\" feature to report inappropriate behavior or users on Steam.\n\nTo do so, please follow the steps below:\n\n1. Go to the profile of the offending user\n2. Click the '...' drop-down located at the top right of the page\n3. Choose 'Report Player'\n4. Click through the appropriate path and report the user\n\nAll reports are reviewed by the Steam Community team and appropriate action will be taken.","source_url":"https://pbs.twimg.com/media/F_IWqg7aIAE6INa.jpg","source_host":"pbs.twimg.com","source_status":"public_url","source_group":"caf06ad94b317ff3ec7d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ac3cc5714c","original_id":"ih_10477129367032","tier":"A","category":"HACK_THEFT","title":"How to Remove Email from Steam Account - PurePrivacy","summary":"An automated Steam Support notice confirming that the account's email address has been updated. The screen notifies the user that all future communications from Steam will go to the new email address.","quote":"Your email address has been updated\nAll future emails from Steam will go to your new address.","source_url":"https://www.pureprivacy.com/wp-content/uploads/2024/08/Remove-Email-from-Steam-Account-removed-successfuly.jpg","source_host":"www.pureprivacy.com","source_status":"public_url","source_group":"8c91e539f47f27590ee4","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ffbe35e8a1","original_id":"ih_21085108344024","tier":"A","category":"HACK_THEFT","title":"Steam Community :: Guide :: How to write a Steam Support ticket [OUTDATED]","summary":"An automated email notification from Steam informing the account owner that their email address has been changed. The notice offers a link to self-lock or recover the account if the action was unauthorized.","quote":"The email address associated with your Stea m account has been successfully changed.\n\nWe are sending this notice to ensure the privacy and security of your Ste am account. If you authorized this change, no further action is necessar y.\n\nIf you did not authorize this change made from the computer located at ipaddress (countryname), then please change your Steam password, and consider changing your email password as well to ensure your account s ecurity.\n\nIf you are unable to access your account then you may use this account s pecific recovery link for assistance recovering or self-locking your accou nt.\n\nCheers,\nThe Steam Team","source_url":"https://pic4.zhimg.com/v2-29d0627f65649f2b57ef63605019015f_r.jpg","source_host":"pic4.zhimg.com","source_status":"public_url","source_group":"2cd88c51cf752cd07530","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3cc30b6b5f","original_id":"ih_22379604905751","tier":"A","category":"HACK_THEFT","title":"How to return a game on Steam if you're not really into it","summary":"An automated email notification from Steam informing the account holder that their associated email address was changed from an IP address in Russia (188.130.210.54). The message includes instructions and an account recovery link in case the action was unauthorized.","quote":"The email address associated with your Steam account has been successfully changed.\n\nWe are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.\n\nIf you did not authorize this change made from the computer located at 188.130.210.54 (RU), then please change your Steam password, and consider changing your email password as well to ensure your account security.\n\nIf you are unable to access your account then you may use this account specific recovery link for assistance recovering or self-locking your account.\n\nThe Steam Team\nhttps://help.steampowered.com","source_url":"https://www.thenerdmag.com/wp-content/uploads/2020/05/Steam-Support-E-mail-Change.png","source_host":"www.thenerdmag.com","source_status":"public_url","source_group":"ecc1480fe1ff5e3db07f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-66a2116e9b","original_id":"ih_29354240975370","tier":"A","category":"HACK_THEFT","title":"How to refund a Steam game","summary":"An automated Steam Account Recovery email received on June 8, 2023, containing a link to resume restoring Steam login credentials. The email represents an automated response from Valve during the account recovery process.","quote":"Hello nk @outlook.com,\n\nPlease click the link below to recover your Steam login credentials:\n\nRESUME RECOVERY","source_url":"https://techwiser.com/wp-content/uploads/2023/06/Click-Resume-Recovery-button-1024x766.jpg","source_host":"techwiser.com","source_status":"public_url","source_group":"fcf735a3aa592d870b65","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-adcf4e43eb","original_id":"ih_56209631607941","tier":"A","category":"RECOVERY_HIJACK","title":"How To Recover a Steam Account That Has Been Hacked","summary":"A screenshot of the Steam Help account recovery page displaying a search error message indicating that no account matched the query. The automated page provides a red-highlighted link to contact Steam Support if the user cannot find their account.","quote":"Sorry, we were unable to find an account name that matched your search.\n\nTIP: Try searching for an email address or a different account name.\n\nIf you're unable to find your account, you can click here to contact Steam Support.","source_url":"https://www.alphr.com/wp-content/uploads/2022/07/z10-300x257.png","source_host":"www.alphr.com","source_status":"public_url","source_group":"cfb473531668ffe36a7a","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-365a4ed6bc","original_id":"ih_36409074049033","tier":"A","category":"HACK_THEFT","title":"How to Recover Your Steam Account Lost Password?","summary":"A user requested assistance from Steam Support after forgetting their account password. Support agent Ely reset the account password, sent login details to the user's email, and advised of a temporary trade and market hold as a security measure. The user acknowledged the resolution and thanked the support representative.","quote":"I've reset the account password and sent the new login information to the email address you contacted us from. If you didn't get the email, please check the spam or trash folder.\n\nAs a security precaution, the account will be unable to trade or use the Community Market for a period of time after a Steam Support assisted password reset.\n\nBest Regards,\nEly","source_url":"https://cdn.appuals.com/wp-content/uploads/2020/03/steam-support-768x538.png","source_host":"cdn.appuals.com","source_status":"public_url","source_group":"95c6f8e9b89f7f7805e8","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0336a47965","original_id":"ih_39664204466713","tier":"A","category":"BAN_NO_REASON","title":"steam support ticket screenshot","summary":"A user contacted Steam Support asking for the exact hour an account lock would be removed. Steam Support agent Alex stated that the lock cannot be manually removed early and that the system displays only the date, not the exact time.","quote":"Unfortunately, I cannot tell you the exact time. The system shows only the date, not the hour.\n\nPlease just check your account throughout the day on the expected date. As soon as the lock is lifted, you will be able to follow the instructions.\n\nYes, if the lock is for 3 days, then it will be this Sunday (assuming today is Thursday or Friday). But I cannot specify the exact time.\n\nSincerely,\nAlex","source_url":"https://i.redd.it/m3mcptd03yyg1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"629b10da12c45d10cc19","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-dfbf5555cb","original_id":"ih_87918949826542","tier":"A","category":"RESTORE_REFUSED","title":"steam support reply we do not restore items","summary":"A user contacted support regarding deleted Team Fortress 2 items. Steam Support agent Dylan restored most of the deleted items as a one-time gesture, but was unable to restore the Halloween Gift Cauldron and expired 2015 Spellbook pages.","quote":"Hello,\n\nI'm sorry you deleted your items!\n\nYou should find most of the items in question available again in your backpack.\n\nPlease note that we've performed this as an exception and customer service gesture - this isn't something we can do in every case, and we may not be able to restore your items next time. Before deleting items in the future, please be confident that you won't regret the decision later.\n\nUnfortunately, Steam Support is unable to restore your Halloween Gift Cauldron as it was consumed or all of your Spellbook pages since the ones from 2015 have expired.\n\nSteam Support\nDylan","source_url":"https://i.redd.it/vn0t62lxg2pz.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"f53d68820fd14773fb3b","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e9eab331af","original_id":"ih_66903899853300","tier":"A","category":"RECOVERY_HIJACK","title":"steam support email screenshot items not restored","summary":"A screenshot of the official Steam Support website page for account recovery following account theft or phishing. The page provides security guidelines on identifying authentic Steam domains and instructions for resetting an account password.","quote":"USE OFFICIAL STEAM WEBSITES\nOnly enter your password into official Steam websites, such as steampowered.com and steamcommunity.com. These pages will include an Extended Validation SSL certificate, which most up-to-date modern browsers will identify with green text or a green highlight in the address bar with \"Valve Corporation [US]\" near the address.\n\nIf you suspect a site asking for your login information is not an official Steam site, do not enter any information on the site and disregard it.\n\nLEARN MORE ABOUT HOW TO SECURE YOUR ACCOUNT\nYou can find additional information on how to secure your account and protect yourself from account hijacking and phishing by visiting the Steam Support Account Security Recommendations.\n\nRecover my account\nOnce you are sure that both the computer you are using and your email account are secure, you can recover your Steam Account by changing your password.\n\nReset my password","source_url":"https://www.alphr.com/wp-content/uploads/2022/07/z5-6.png","source_host":"www.alphr.com","source_status":"public_url","source_group":"f90a63400b4438f73da4","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5d394ae768","original_id":"ih_38175337771533","tier":"A","category":"RESTORE_REFUSED","title":"steam help request screenshot denied","summary":"A user reported that their account was compromised and unauthorized gifts of the game 'How to Fish' were purchased. Steam Support refused to refund the transaction, explaining that the gift had been redeemed by another user who must personally authorize the refund.","quote":"We have reviewed your refund request.\n\nWe are unable to refund this purchase because it contains a gift that was sent and redeemed by another user. They'll need to use the Support site to allow for the refund.\n• How to Fish - Sent to Pomelo\n• How to Fish - Playtime: None\n\nPurchased: Sep 7 PDT\n\nRequests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.\n\nTo learn more about the refund process, please visit https://store.steampowered.com/steam_refunds/","source_url":"https://i.redd.it/tqow1c60myph1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"808f7e60360a335501c1","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-eaf9675701","original_id":"ih_85392172142382","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"How to Recover your Steam Account - Recover Hacked Accounts","summary":"Steam Support agent Joshua responds to a reported issue on May 5 with a canned response. The message states that Steam Support is aware of the problem and investigating further, providing no immediate resolution.","quote":"I understand where you're coming from. Thanks for writing in to report this issue.\n\nWe are aware of the problem and are investigating the issue further.\n\nSteam Support\nJoshua","source_url":"https://i.redd.it/0c9cn1wzikyc1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"2b7f82acadf3a2363fdb","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-36a168ca3e","original_id":"ih_73242108938541","tier":"A","category":"BAN_NO_REASON","title":"steam support ticket closed screenshot","summary":"The user submitted ticket HT-5HK9-NCJM-WMF4 requesting to restore Steam Community access following an account restriction. Steam Support agent Deep rejected the appeal, stating that the restrictions were appropriately applied, the lock would not be removed, and closed the ticket.","quote":"I've reviewed the restrictions on this account and confirmed that they were appropriately applied.\n\nThe lock will not be removed. This ticket will now be closed.\n\nSteam Support\nDeep","source_url":"https://user-images.githubusercontent.com/126953975/222894955-4353da7a-99bc-4e91-8508-d9b61786104a.png","source_host":"user-images.githubusercontent.com","source_status":"public_url","source_group":"33d9d79b38ba34f627fc","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a8a1247185","original_id":"ih_50786773901819","tier":"A","category":"HACK_THEFT","title":"steam support ticket closed screenshot","summary":"In a Steam Support ticket from January 28, 2016, a user submitted proof of account ownership using a CD key following an account takeover. Steam Support agent Support Tech Sierra confirmed that the account was compromised and recommended activating the Steam Guard Mobile Authenticator.","quote":"Hello \n\nThank you for contacting Steam Support.\n\nIt appears that your account was compromised. In order to best secure your account, we also recommend enabling the Steam Guard Mobile Authenticator. Instructions can be found here: https://support.steampowered.com/kb_article.php?ref=4440-RTUI-9218","source_url":"https://www.softwarehubs.com/wp-content/uploads/2024/10/Remove-Your-Steam30.webp","source_host":"www.softwarehubs.com","source_status":"public_url","source_group":"3a108d7c48adcbc82ca9","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-385951cd81","original_id":"ih_58175464348815","tier":"A","category":"HACK_THEFT","title":"steam support ticket closed screenshot","summary":"A Steam automated system alert notifies the user that their account was temporarily locked due to suspected unauthorized access by another person. Account privileges including trading, purchasing, key activation, VAC multiplayer, and Steam Community access are restricted until ownership can be verified through Steam Support.","quote":"Notification for account Steam - May 3, 2026\n\nSomeone may have accessed this account.\n\nSteam Support suspects that your account is being used by someone else. To protect the account, we have temporarily disabled access to its settings. Please contact\n\nThis account's features will be limited until the owner restores access to it.\n\nPurchasing, sending and receiving gifts, trading, activating digital keys, playing on VAC-secured servers, and access to the Steam Community are disabled.\n\nHere is what you need to do:\n\nContact Steam Support\n\nContact Steam Support so that a representative can verify whether you are the owner of this account and restore access to it. You may be asked for\n\nMore information can be found in the articles","source_url":"https://i.redd.it/2jazsizg4yyg1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"26273553317334d358de","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-763eafbd59","original_id":"ih_79149402299336","tier":"A","category":"BAN_NO_REASON","title":"Anyone else getting this issue where screenshots won't load at all? : r ...","summary":"On June 23, 2022, a user received an official Steam account alert notifying them that their Steam Community privileges were permanently suspended. The specified ban reason was 'Posting Off Steam Patch', disabling community features including trading, uploading content, and editing their profile.","quote":"Your Steam Community privileges have been permanently suspended for violations of the Steam Subscriber Agreement.\n\nTrading, inviting, editing your profile, uploading content, commenting and otherwise interacting with the Steam Community have been disabled.\n\nBan Reason:\n\nPosting Off Steam Patch\n\nWe recommend reviewing our Steam Community Rules and Guidelines article for a complete list of Community rules and guidelines that are enforced while using Steam.\n\nIf you believe this ban was added in error, please contact Steam Support.","source_url":"https://i.ibb.co/zQBf7Jz/unknown.png","source_host":"i.ibb.co","source_status":"public_url","source_group":"d8d62527e116e61434ea","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-156b63f098","original_id":"ih_40929208176638","tier":"A","category":"BAN_NO_REASON","title":"Over 2,400 Steam users had their accounts restricted for marking a ...","summary":"An automated Steam system notification informs the user that their account received a temporary review voting ban until May 13th for upvoting a banned review for Warlander. The notice warns that if the user did not cast the vote, their account or computer may be compromised, and recommends changing their password.","quote":"Your account has recently upvoted a user review that was banned for attempting to scam users or other violations of Steam's Rules & Guidelines.\n\nIf you didn't vote on the item(s) below, you need to change your Steam password now. It's possible that your email address and/or computer are compromised as well.\n\nPlease carefully review our Account Security Recommendations for additional information.\n\nThe Banned Review: Warlander\n\nYour account will be unable to vote on user reviews on Steam until 13 May @ 5:50pm\n\nIf you have further questions about this, please contact Steam Support.","source_url":"https://cdn.mos.cms.futurecdn.net/dPbNPKUXGTHZif4RY2naLa.jpg","source_host":"cdn.mos.cms.futurecdn.net","source_status":"public_url","source_group":"bc4633229afe557d85ef","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-00b4de9377","original_id":"ih_84384218667330","tier":"A","category":"HACK_THEFT","title":"steam support chat log screenshot refused","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support chat log screenshot refused. Содержимое проверит распознавание.","quote":"You can access your Friends & Chat interface in the lower right corner of your Steam Client or through your favorite web browser.\n\nThrough your Friends & Chat interface you can manage your friends, send IMs, organize voice & group chats and control your online presence.\n\nMost of these features are designed to be intuitive and easy to use, so don't be afraid to drag and drop and right-click. If you have trouble with anything, check out the information in this FAQ. If you are still unable to get something working right, don't hesitate to reach out to Steam Support.\n• Profile & Online Status\n• Settings & Notifications\n• Friends List\n• Group Chat\n• Voice Chat","source_url":"https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Screenshots_2025/screenshot-steam-chat-website-en.jpg","source_host":"www.ionos.com","source_status":"public_url","source_group":"bf8a2433e39a58c8a2be","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-845031dc8a","original_id":"ih_97266669749675","tier":"A","category":"HACK_THEFT","title":"steam support chat log screenshot refused","summary":"The screenshot shows an automated Steam Guard security prompt regarding an unusual sign-in attempt. The system placed the login on hold and requested verification of the sign-in client and location.","quote":"This sign in to Steam is unusual for you - so we've put it on hold until we gather more info from you.","source_url":"https://nvidia.custhelp.com/rnt/rnw/img/enduser/kba_5598_2.png","source_host":"nvidia.custhelp.com","source_status":"public_url","source_group":"2a860be305b36d093b08","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-69c7d17ad7","original_id":"ih_18273067695390","tier":"A","category":"HACK_THEFT","title":"1102 best Steam Support images on Pholder | Steam, Tf2 and Steam Deck","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"Hello,\n\nKindly reminder, Steam Support is not timely customer service and we are real human support.\n\nAlso please note that we are giving the same answer since there is no other information for now.\n\nWe have provided all the available information in our previous tickets. If you have more questions not related to the above issue do not hesitate to contact our team otherwise this request will be closed.\n\nThank you for your understanding.\n\nSteam Support\nLeader","source_url":"https://i.redd.it/9lvujbtah01d1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"e5dded031a594af7d71d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-60ce66c19b","original_id":"ih_49304034896999","tier":"A","category":"HACK_THEFT","title":"What Is a Support Ticket? Definition & Lifecycle","summary":"Кандидат в скриншот (supp). Найдено по запросу: help.steampowered.com ticket screenshot. Содержимое проверит распознавание.","quote":"What Is a Support Ticket? Definition & Lifecycle","source_url":"https://cdn.prod.website-files.com/5fc40bb60d624c7df9161ca2/6a36ca3e6ffaa021cc8cd28e_Annotated screenshot of a help desk ticket interface showing a sample ticket.webp","source_host":"cdn.prod.website-files.com","source_status":"public_url","source_group":"5f2f9a0fae63563e7d69","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb4bf59320","original_id":"ih_18524959926291","tier":"A","category":"BAN_NO_REASON","title":"Indie Studio Santa Ragione Faces Closure After Steam Ban on Horror Game ...","summary":"On November 7, 2023, user sir_kamikaze received an automated Steam Account Alert informing them of a permanent Valve Anti-Cheat (VAC) ban in Counter-Strike: Source. The notice directs the user to their ban history and the general VAC policy article.","quote":"You've been permanently banned in Counter-Strike: Source by Valve Anti-Cheat.\n\nYou can view your Steam account's In-Game Ban status and see a list of games affected by a specific ban by visiting your ban history.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://tradeit.gg/blog/wp-content/uploads/2024/04/image_processing20240220-1-vmcvyo-1024x401.webp","source_host":"tradeit.gg","source_status":"public_url","source_group":"c2293014940dd943a3bf","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5ee85d7872","original_id":"ih_37883973550158","tier":"A","category":"BAN_NO_REASON","title":"【情報】Steam Ban的各種類型 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"On October 29, 2012, Steam issued an automated account alert on user 'punishment599' for alleged fraudulent activity. The alert restricted account functionality, disabling purchasing, gifting, trading, and CD-key activation until support is contacted.","quote":"This account appears to have been used for fraudulent activity.\n\nSteam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.\n\nThis account will have restricted functionality until this issue is resolved.\n\nPurchasing, gifting, trading, and cd-key activation have been disabled.\nMore info on this topic is available here: Steam Terms of Service Agreement","source_url":"https://truth.bahamut.com.tw/s01/201907/5a37d35c75903888113e76b8286d8e63.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"4965d71a8b24754c4078","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1a80ad45e3","original_id":"ih_82521375641341","tier":"A","category":"HACK_THEFT","title":"Valve Updates Steam's Account Policy, You Can Now Access Your Games ...","summary":"A Steam Support alert dated February 22, 2012, informs the user that their account was flagged for unauthorized access. Account functions such as purchasing, gifting, trading, key activation, and Steam Community features were disabled until the owner contacts support to prove ownership.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled.","source_url":"https://cdn.mos.cms.futurecdn.net/xU5wTS58HPKkyuKairCeD3.jpg","source_host":"cdn.mos.cms.futurecdn.net","source_status":"public_url","source_group":"9c4f564d1682547f0b19","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-05042981f0","original_id":"ih_46541618738175","tier":"A","category":"BAN_NO_REASON","title":"【情報】Steam Ban的各種類型 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"The account 'aaliyahzita' received a CS:GO VAC ban applied due to phone sharing. Steam Support states that VAC bans cannot be removed under any circumstances, even if the ban resulted from a hijacked or shared account.","quote":"Steam Support is unable to remove any VAC Bans from your account. We have a zero tolerance policy on cheating. Even if the ban was the result of hijacked or shared account. You are responsible for the security of your account.","source_url":"https://truth.bahamut.com.tw/s01/201907/3acfadb95d695698d65c5b3869ced474.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"9318377f3395132d9da7","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b23c71811b","original_id":"ih_62107990000642","tier":"A","category":"BAN_NO_REASON","title":"Banned from Warzone? Appeal Activision Ban with This Template","summary":"A Steam Support account alert dated January 29, 2012, informs the user that their account was flagged for fraudulent activity. Account features including purchasing, gifting, trading, and CD-key activation have been disabled until the issue is resolved.","quote":"This account appears to have been used for fraudulent activity.\n\nSteam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.\n\nThis account will have restricted functionality until this issue is resolved.\n\nPurchasing, gifting, trading, and cd-key activation have been disabled.\nMore info on this topic is available here: Steam Terms of Service Agreement","source_url":"https://cdn.mos.cms.futurecdn.net/FEmSYvpYBK7KgYFx963Bdj-320-80.jpg","source_host":"cdn.mos.cms.futurecdn.net","source_status":"public_url","source_group":"1f24f8d381edf9c1dec7","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-316c4299d2","original_id":"ih_73819395263806","tier":"A","category":"BAN_NO_REASON","title":"Steam Account Suspended or Banned? 2026 Recovery & Ban Prevention Guide","summary":"On January 12, 2026, the user received an automated Steam Account Alert informing them that the account was locked due to suspicious content sent in a chat message. The message indicates that this lock is intended to allow the owner to secure their account and clarifies that it is not a ban.","quote":"This account has been locked for posting or upvoting suspicious content on Steam\n\nWhen content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer, or review the resources they need to avoid posting this type of content in the future.\n\nSuspicious content includes links, messages and other types of content that are used for account theft, scamming, phishing, and other malicious or illegal activities.\n\nThe suspicious content that caused this lock was contained in a chat message. More details are available here.\n\nThis is not a ban.\n\nHere's what you should do next\nIf you posted the content that caused this lock, please review Steam's Community Guidelines.\nIf you're unaware of any suspicious content posted by this account, please review Steam's Account Security Recommendations.\nThen, contact Steam Support","source_url":"https://gologin.com/wp-content/uploads/image7-72.png","source_host":"gologin.com","source_status":"public_url","source_group":"615bddfd14789d6a9574","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-53cc44cd35","original_id":"ih_86633637273917","tier":"A","category":"BAN_NO_REASON","title":"Why Was My Steam Account Banned? Common Reasons and How to Appeal or ...","summary":"A Steam Support alert dated January 29, 2012, notifying the user that their account was flagged for suspected fraudulent activity. Functionality such as purchasing, gifting, trading, and CD-key activation was disabled until contacting Steam Support.","quote":"Steam Support Alert for  - 29 January 2012\n\nThis account appears to have been used for fraudulent activity.\n\nSteam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.\n\nThis account will have restricted functionality until this issue is resolved.\n\nPurchasing, gifting, trading, and cd-key activation have been disabled.\n\nMore info on this topic is available here: Steam Terms of Service Agreement","source_url":"https://img.cinemablend.com/cb/b/3/f/4/0/c/b3f40c7c7e9637d01c639feb30ad5a6580b4fb68fe5cd1ab277dee9ee6e986e3.jpg","source_host":"img.cinemablend.com","source_status":"public_url","source_group":"a89e639c233ea17c4767","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-61270df6d7","original_id":"ih_49960124745366","tier":"A","category":"BAN_NO_REASON","title":"【情報】Steam Ban的各種類型 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"A Steam automated Account Alert notice informing the account holder that their account has violated the Steam Terms of Service Agreement. Purchasing, gifting, trading, Community Market access, and CD-key activation have been disabled.","quote":"Account Alert for [account name] - [date]\n\nThis account has violated the Steam Terms of Service Agreement.\n\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://truth.bahamut.com.tw/s01/201907/75999409a07a5f44207181c9c0b59a18.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"2098db21ddabe99b71c3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b4f95a1209","original_id":"ih_29998290941692","tier":"A","category":"BAN_NO_REASON","title":"CS2 bans: types, terms and consequences of blocking | Hawk Live","summary":"An automated Steam Account Alert notifies the user that they have been permanently banned in Counter-Strike by Valve Anti-Cheat (VAC). The message directs the user to their ban history and a general help article on VAC bans.","quote":"Account Alert\n\nYou've been permanently banned in Counter-Strike by Valve Anti-Cheat.\n\nYou can view your Steam account's In-Game Ban status and see a list of games affected by a specific ban by visiting your ban history.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://hawk.live/storage/post-images/vac-ban-cs2-16239.png","source_host":"hawk.live","source_status":"public_url","source_group":"3df922f3aec5f6634845","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-886d769089","original_id":"ih_60692531418061","tier":"A","category":"BAN_NO_REASON","title":"VAC Ban Average Wait Time CS2 - What to Expect","summary":"A screenshot of a Steam Support help page regarding VAC bans. The published policy specifies that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support staff.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.\n\nIf you wish to discuss Valve Anti-Cheat with the community, you may do so here.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image2-21.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"bd826d45c382f186ebc3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4bb3b7667e","original_id":"ih_29858631105313","tier":"A","category":"BAN_NO_REASON","title":"What Is A VAC Ban? - Everything You Need to Know","summary":"This is a screenshot of Steam Support's official help article regarding VAC bans. The policy states that VAC bans are permanent, non-negotiable, and cannot be removed or appealed through Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.\n\nIf you wish to discuss Valve Anti-Cheat with the community, you may do so here.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image2-20-768x407.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"2f272896678e1ddc044e","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-acdabde1ae","original_id":"ih_39407971257248","tier":"A","category":"BAN_NO_REASON","title":"Vac Ban :: Mount _ Was Ist Vac Ban – ACME","summary":"The user's account shows a Game Ban applied in Counter-Strike 2. The Steam Support page explicitly states that Steam Support cannot remove in-game bans or provide additional information regarding them, emphasizing account security responsibility.","quote":"Game Bans are not VAC Bans and they are issued by the individual game. Steam Support is unable to remove your in-game bans or to provide you with further information about your ban. All the information you can receive about the ban has been provided to you in-game.\n\nRead our FAQ on Game Bans.\n\nSteam Support cannot remove VAC and Game Bans. Even if y\nYou are responsible for the security of your Steam account.","source_url":"https://i.redd.it/tdwfyr24x8vb1.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"733e64312a3c8822e280","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-eea9d59607","original_id":"ih_46943353398543","tier":"A","category":"BAN_NO_REASON","title":"What Is A VAC Ban? - Everything You Need to Know","summary":"A Steam Account Alert notification informing the user that they have received a permanent game ban in Counter-Strike 2. The notice directs the user to check their ban history and consult the Valve Anti-Cheat System (VAC) documentation.","quote":"Account Alert\n\nYou've been permanently game banned in Counter-Strike 2.\n\nYou can view your Steam account's In-Game Ban status and see a list of games affected by a specific ban by visiting your ban history.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image3-19-768x407.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"55f18ec879f7dadb93fc","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9885408252","original_id":"ih_90656412154998","tier":"A","category":"BAN_NO_REASON","title":"Valve Anti-Cheat - Valve Developer Community","summary":"A screenshot shows a Valve Anti-Cheat (VAC) ban notification dialog when attempting to join a secure server. The message states that the Steam account has been banned from secure servers due to a cheating infraction.","quote":"Connection Refused - VAC\nYou cannot connect to the selected server, because it is running in VAC (Valve Anti-Cheat) secure mode.\n\nThis Steam account has been banned from secure servers due to a cheating infraction.","source_url":"https://developer.valvesoftware.com/w/images/thumb/9/9f/VAC_banned.png/340px-VAC_banned.png","source_host":"developer.valvesoftware.com","source_status":"public_url","source_group":"76974ee79db65c23f1d0","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e794277b8b","original_id":"ih_37982402778174","tier":"A","category":"BAN_NO_REASON","title":"VAC Ban Average Wait Time CS2 - What to Expect","summary":"A official Steam Support FAQ article explains Valve's policy on VAC bans. The text states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, leaving no path for appeal unless automatically detected as an error.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.\n\nIf you wish to discuss Valve Anti-Cheat with the community, you may do so here.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image2-21-768x407.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"c4533abc4bd86215ab71","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8f033973d9","original_id":"ih_50219017984466","tier":"A","category":"BAN_NO_REASON","title":"Valve Anti Cheat – VAC Bans in CS2 – Full Guide","summary":"Official Steam Knowledge Base documentation explaining Valve's stance on VAC bans. The policy states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support under any circumstances.","quote":"Incorrectly applied VAC bans are removed automatically by the system, if found to be applied incorrectly.\n\nIf a VAC ban is not removed in this way, that means just one thing. It was not applied incorrectly.\n\n\"Programs\" don't cause VAC bans. Identifiable cheats cause VAC bans.\n\nVAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.\n\nIf a VAC ban is determined to have been issued incorrectly, it will automatically be removed.\n\nhttps://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869","source_url":"https://tradeit.gg/blog/wp-content/uploads/2024/04/image-23-768x382.png","source_host":"tradeit.gg","source_status":"public_url","source_group":"42b9fffb6e26223ba9cb","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-944de0d9e4","original_id":"ih_67257839850150","tier":"A","category":"BAN_NO_REASON","title":"Wie Lange Dauert Ein Vac Ban , CS:GO VAC Bann nach 11 Jahren ...","summary":"On October 2, 2023, Steam sent an automated account alert informing user rezirex that a false VAC ban in Counter-Strike 2 had been removed. Valve apologized for making a mistake and restored access to VAC-secured servers.","quote":"Your VAC ban in Counter-Strike 2 has been removed.\n\nWe apologize, it looks like we made a mistake and have removed this false ban. You should now be able to play in VAC secured game servers within this game again.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://hawk.live/storage/post-images/vac-ban-alert-15337.png","source_host":"hawk.live","source_status":"public_url","source_group":"b9ce59f08a1fdc41050b","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d71013e392","original_id":"ih_79444664918556","tier":"A","category":"BAN_NO_REASON","title":"20% = Steam Support - Your VAC and... CC Steam Support Home VAC and ...","summary":"A user opened a Steam Support ticket on August 30, 2014, appealing an unexpected VAC ban received during a CS:GO competitive match. Steam Support responded in the same minute with a canned message stating that VAC bans are permanent and will not be removed. The appeal was denied instantly without further investigation.","quote":"If you have been VAC Banned, the ban will not be removed. For more information, please refer to our FAQs:\nhttps://support.steampowered.com/kb_article.php?ref=4044-QDHJ-5691","source_url":"https://ovasgforest.weebly.com/uploads/1/3/3/0/133022414/182575254_orig.jpg","source_host":"ovasgforest.weebly.com","source_status":"public_url","source_group":"89ab1d0fc89c726f3cd5","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2db6b9beec","original_id":"ih_71576986099544","tier":"A","category":"BAN_NO_REASON","title":"The Curious Case of CS2: Where VAC Bans and Misunderstandings Collide","summary":"A Steam user received an automated Account Alert on November 7, 2023, informing them of a permanent Valve Anti-Cheat (VAC) ban in Call of Duty: Modern Warfare 2 (2009) - Multiplayer. The system message directs the user to their ban history and VAC documentation for further details.","quote":"You've been permanently banned in Call of Duty: Modern Warfare 2 (2009) - Multiplayer by Valve Anti-Cheat.\n\nYou can view your Steam account's In-Game Ban status and see a list of games affected by a specific ban by visiting your ban history.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://www.pcgamesn.com/wp-content/sites/pcgamesn/2023/11/counter-strike-steam-bans-vac-valve-anti-cheat-call-of-duty-cod-modern-warfare-2-team-fortress-2-notification.jpg","source_host":"www.pcgamesn.com","source_status":"public_url","source_group":"17d1d4d4a1cf16f259e3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7024721cd4","original_id":"ih_90301447637075","tier":"A","category":"BAN_NO_REASON","title":"I just got VAC banned I don't understand why : r/cs2","summary":"An automated in-game popup notification informs the user that connection to a server was refused because the Steam account has been banned by VAC (Valve Anti-Cheat) for a cheating infraction.","quote":"Connection Refused - VAC\nYou cannot connect to the selected server, because it is running in VAC (Valve Anti-Cheat) secure mode.\n\nThis Steam account has been banned from secure servers due to a cheating infraction.","source_url":"https://assets.change.org/photos/8/dn/xi/ThDnXIaXbsJkNBX-800x450-noPad.jpg?1520102898","source_host":"assets.change.org","source_status":"public_url","source_group":"cbbc135c4303628e1b61","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-66c70a63e9","original_id":"ih_90276938311099","tier":"A","category":"BAN_NO_REASON","title":"How to Fix the “VAC Was Unable to Verify Your Game Session” Error on ...","summary":"An automated in-game system error notification stating that the user's Steam account is banned from VAC-secured servers due to a cheating infraction.","quote":"Connection Refused - VAC\n\nYou cannot connect to the selected server, because it is running in VAC (Valve Anti-Cheat) secure mode.\n\nThis Steam account has been banned from secure servers due to a cheating infraction.","source_url":"https://d1lss44hh2trtw.cloudfront.net/assets/article/2015/04/30/16f6237c0e4f2a61x_1200x500.jpg","source_host":"d1lss44hh2trtw.cloudfront.net","source_status":"public_url","source_group":"8ac2fac50fe7fe31b4f0","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-363b2d07fe","original_id":"ih_58810141279466","tier":"A","category":"BAN_NO_REASON","title":"I got a VAC ban : r/counterstrike","summary":"A Steam automated account alert issued to user dyfghg1 on February 13, 2020, informing them that a false VAC ban in Dota 2 was removed. Steam apologized for the mistake and restored access to VAC-secured game servers.","quote":"Your VAC ban in Dota 2 has been removed.\n\nWe apologize, it looks like we made a mistake and have removed this false ban. You should now be able to play in VAC secured game servers within this game again.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://i.redd.it/kc14k6cwpdk41.png","source_host":"i.redd.it","source_status":"public_url","source_group":"68c57a58d21fbb35122a","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c21381669e","original_id":"ih_59246087556175","tier":"A","category":"BAN_NO_REASON","title":"Valve is introducing new restrictions to Steam Gifting | KitGuru","summary":"The account lucasmitter received a VAC ban in Call of Duty: Modern Warfare 2 (2009) - Multiplayer. Steam's automated system states that VAC bans cannot be removed under any circumstances, even if incurred while the account was hijacked.","quote":"Steam Support is unable to remove any VAC Bans from your account. We have a zero tolerance policy on cheating. Even if the ban was the result of hijacked or shared account. You are responsible for the security of your account.","source_url":"https://user-images.githubusercontent.com/50523444/188019661-47837068-2085-41b6-a5b4-4417236cea00.png","source_host":"user-images.githubusercontent.com","source_status":"public_url","source_group":"60bfdcd4a953fe07e19e","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-acbed884bb","original_id":"ih_62933788348400","tier":"A","category":"BAN_NO_REASON","title":"How to Fix the “VAC Was Unable to Verify Your Game Session” Error on ...","summary":"A Steam Support help article explaining Valve's policy on VAC bans. It states that VAC bans are permanent, non-negotiable, and cannot be removed manually by Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.\n\nIf you wish to discuss Valve Anti-Cheat with the community, you may do so here.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image2-21-600x318.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"f68f50dc23f0d94efe6a","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b4de73027b","original_id":"ih_19014895306614","tier":"A","category":"BAN_NO_REASON","title":"VAC Ban Average Wait Time CS2 - What to Expect","summary":"This image shows a photo of Valve's official Steam Help page regarding Valve Anti-Cheat (VAC) bans. The text outlines Valve's policy that VAC bans are permanent, non-negotiable, and cannot be removed manually.","quote":"VAC bans are permanent, non-negotiable, and cannot\n\nIf a VAC ban is determined to have been issued incorre\nremoved. If you wish to discuss Valve Anti-Cheat with t\nhere.","source_url":"https://cdn.vox-cdn.com/uploads/chorus_asset/file/8828767/VAC.jpg","source_host":"cdn.vox-cdn.com","source_status":"public_url","source_group":"0a181551124c20a9b92f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-65f53722da","original_id":"ih_62515692881326","tier":"A","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"On November 7, 2023, user sir_kamikaze received an automated Steam Account Alert notifying them of a permanent Valve Anti-Cheat (VAC) ban in Counter-Strike: Source. The notice directs the user to their ban history and general VAC documentation.","quote":"Account Alert for sir_kamikaze - Nov 7, 2023\n\nYou've been permanently banned in Counter-Strike: Source by Valve Anti-Cheat.\n\nYou can view your Steam account's In-Game Ban status and see a list of games affected by a specific ban by visiting your ban history.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://i.redd.it/m9t5n1o07ezb1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"09a3407461556a0d3599","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-cc029eeefc","original_id":"ih_37472635379703","tier":"A","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"The screenshot shows an automated Steam Account Alert informing the user that they have been permanently game banned in Counter-Strike 2. It provides links to view ban history and information regarding the Valve Anti-Cheat System (VAC).","quote":"You've been permanently game banned in Counter-Strike 2.\n\nYou can view your Steam account's In-Game Ban status and see a list of games affected by a specific ban by visiting your ban history.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image3-19.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"85c03c39a45d8bf04a71","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f1f6461857","original_id":"ih_57363277794006","tier":"A","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"A user opened a Steam Support ticket on August 30, 2014, asking to appeal an unexpected VAC ban received during a CS:GO competitive match. Steam Support responded with an automated template stating that VAC bans cannot be removed and provided a link to the FAQ.","quote":"If you have been VAC Banned, the ban will not be removed. For more information, please refer to our FAQs:\nhttps://support.steampowered.com/kb_article.php?ref=4044-QDHJ-5691","source_url":"https://pbs-prod.linustechtips.com/monthly_08_2014/post-56901-0-39718600-1409468867.jpg","source_host":"pbs-prod.linustechtips.com","source_status":"public_url","source_group":"adf7eba11f6e7df37ab1","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-40638d6f40","original_id":"ih_77592152332104","tier":"A","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"A Steam Help page for account 'nelseru' displays a VAC ban for Rust. Valve's policy text states that Steam Support will not remove VAC bans under any circumstances, including cases where the ban resulted from an account being hijacked or shared.","quote":"Steam Support is unable to remove any VAC Bans from your account. We have a zero tolerance policy on cheating. Even if the ban was the result of hijacked or shared account. You are responsible for the security of your account.","source_url":"https://i62.servimg.com/u/f62/18/48/28/35/captur10.png","source_host":"i62.servimg.com","source_status":"public_url","source_group":"86bebcd7f45874530ccc","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ba6a3935b6","original_id":"ih_20614859410643","tier":"A","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"The image shows a graphic or tutorial thumbnail displaying a permanent automated VAC ban notification for Counter-Strike 2. Text at the bottom asks 'WHAT TO DO IF YOU RECEIVE A VAC BAN?'.","quote":"You have been VAC Banned in Counter-Strike 2\n\nThis ban is permanent.\nAs a result of this ban, you'll no longer be able to play in VAC secured servers\n\nView all banned games\nFor a full list of games affected by this ban, please visit the Help website.\n\nMore information on VAC is available here: Valve Anti-Cheat System (VA","source_url":"https://hawk.live/storage/post-images/vac-ban-guide-15334.jpg","source_host":"hawk.live","source_status":"public_url","source_group":"644a176009e667b2618b","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3765a9208d","original_id":"ih_17078152896546","tier":"A","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"This screenshot shows an official Steam Support help page titled 'What is VAC?', explaining how the Valve Anti-Cheat system operates, what triggers a VAC ban, and what system configurations will not cause a ban.","quote":"What is VAC?\n\nVAC stands for Valve Anti-Cheat, an automated system designed to detect cheats installed on users' computers. If a user connects to a VAC-Secured server from a computer with identifiable cheats installed, the VAC system will ban the user from playing that game on VAC-Secured servers in the future.\n\nThe VAC system reliably detects cheats using their cheat signatures. Any third-party modifications to a game designed to give one player an advantage over another is classified as a cheat or hack and will trigger a VAC ban. This includes modifications to a game's core executable files and dynamic link libraries.\n\nWhile server admins may choose to ban specific players, server admins cannot VAC ban players.\n\nThe following will not trigger a VAC ban:\n• System hardware configurations.\n• Updated system drivers, such as video card drivers.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image2-24.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"037fafa05f6ecf2f813c","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-872b54c2ae","original_id":"ih_83722548563298","tier":"A","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"An excerpt from a Steam Help article outlining guidelines on how to prevent receiving a VAC ban. It advises users to play only on trusted machines and use caution when installing custom content or modifications.","quote":"How can I ensure I don't get VAC banned?\n\nTo ensure your account does not get VAC banned, use only trusted machines to play on VAC-Secured servers. If you are not sure whether or not the machine you are using to connect to Steam may have cheats installed, do not play on VAC-Secured servers.\n\nUse caution when installing any game modifications like scripts or custom skins, and only download custom content from trusted sources. Hackers may maliciously disguise their cheats to cause others to get banned.\nFor more information on how you can protect yourself and your account, please refer to our Account Security Recommendations help article.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image1-23.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"52f1b94b172c1ebef185","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d105ccc4c9","original_id":"ih_70172941952210","tier":"A","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"This screenshot shows Valve's official Steam Support help page regarding VAC bans. The policy states that VAC bans are permanent, non-negotiable, and cannot be removed or appealed through Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.\n\nIf you wish to discuss Valve Anti-Cheat with the community, you may do so here.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image2-20.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"5663fc1da558e16efc66","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d85160ab11","original_id":"ih_34772489084808","tier":"A","category":"BAN_NO_REASON","title":"I have a community ban for some reason even though u haven't actually ...","summary":"A screenshot of a Steam profile page displaying an automated red banner indicating an active Community Ban that forces the profile to be private. No specific reason or support interaction is provided in the view.","quote":"Your profile is being forced private due to an active Community Ban on your account.","source_url":"https://i.redd.it/ql18ef1wng8c1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"1a3e22757e8696d2a513","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-059632183a","original_id":"ih_35323214965395","tier":"A","category":"BAN_NO_REASON","title":"How to turn off Steam notifications?","summary":"An automated Steam Account Alert dated November 7, 2023, notifying the user of a permanent Valve Anti-Cheat (VAC) ban in Call of Duty: Modern Warfare 2 (2009) - Multiplayer.","quote":"You've been permanently banned in Call of Duty: Modern Warfare 2 (2009) - Multiplayer by Valve Anti-Cheat.\n\nYou can view your Steam account's In-Game Ban status and see a list of games affected by a specific ban by visiting your ban history.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://www.pcgamesn.com/wp-content/sites/pcgamesn/2023/11/counter-strike-steam-bans-vac-valve-anti-cheat-call-of-duty-cod-modern-warfare-2-team-fortress-2-notification-1140x641.jpg","source_host":"www.pcgamesn.com","source_status":"public_url","source_group":"27b1f7e9ffa5a61716b9","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2ceca95a0b","original_id":"ih_18150337837288","tier":"A","category":"BAN_NO_REASON","title":"Copy of Steam account suspended or banned in 2026: all ban types ...","summary":"On December 27, 2020, the user received an automated Steam Account Alert notifying them of a permanent ban issued by Overwatch in Counter-Strike: Global Offensive. The message includes links to the account's ban history and Valve's Anti-Cheat system FAQ.","quote":"You've been permanently banned by Overwatch in Counter-Strike: Global Offensive.\n\nYou can view your Steam account's In-Game Ban status and see a list of games affected by a specific ban by visiting your ban history.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://imageproxy.ifunny.co/crop:x-20,resize:640x,quality:90x75/images/75497e62e0540eacb3d9fd99638047a36c11da0a44b50c86028a5533e3921b50_1.jpg","source_host":"imageproxy.ifunny.co","source_status":"public_url","source_group":"af494d50d4d1533fd09f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1ab1461897","original_id":"ih_51923742875674","tier":"A","category":"HACK_THEFT","title":"'Account Alert for -27 Dec, 2020 You've been permanently banned by ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"Account Alert for -27 Dec, 2020 You've been permanently banned by","source_url":"https://www.iskmogul.com/wp-content/uploads/2015/04/steam-game-ban-981x429.png","source_host":"www.iskmogul.com","source_status":"public_url","source_group":"71672ab99b74c7eec259","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-250bbc7588","original_id":"ih_26924593046249","tier":"A","category":"HACK_THEFT","title":"【情報】Steam Ban的各種類型 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"An automated Steam system message notifies the user that their account has been temporarily restricted due to suspected unauthorized access. Account features including purchasing, trading, gifting, VAC server access, and community functionality are disabled. The user is instructed to contact Steam Support with proof of purchase or payment method ownership to restore full access.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://pbs-prod.linustechtips.com/monthly_2016_05/steamban.png.4edfa81aaed1ceeaadf0b0dba7f80eb7.png","source_host":"pbs-prod.linustechtips.com","source_status":"public_url","source_group":"bab4152ff5b0a84b7559","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d188d11acb","original_id":"ih_34066759793997","tier":"A","category":"BAN_NO_REASON","title":"The Gladiator.tf Hacker Got Banned! - Page 2 - Team Fortress 2 ...","summary":"On January 16, 2022, Steam issued an automated Account Alert to user 'psydex' informing them that their Steam Community privileges were permanently suspended for 'Spamming'. The notification disabled trading, inviting, profile editing, and commenting, and advised contacting Steam Support if the ban was applied in error.","quote":"Your Steam Community privileges have been permanently suspended for violations of the Steam Subscriber Agreement.\n\nTrading, inviting, editing your profile, uploading content, commenting and otherwise interacting with the Steam Community have been disabled.\n\nBan Reason:\n\nSpamming\n\nWe recommend reviewing our Steam Community Rules and Guidelines article for a complete list of Community rules and guidelines that are enforced while using Steam.\n\nIf you believe this ban was added in error, please contact Steam Support.","source_url":"https://i.redd.it/gk3cmdpb77c81.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"eeb98e575f1411c39695","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d3bb2bf083","original_id":"ih_24092952484711","tier":"A","category":"BAN_NO_REASON","title":"Steam Community :: Video :: Steam Ban","summary":"Steam's automated system notified the user that their account was temporarily suspended from voting on user reviews until May 13 after upvoting a banned review for Warlander. The system warned that if the user did not perform this vote, their account or computer might be compromised.","quote":"Your account has recently upvoted a user review that was banned for attempting to scam users or other violations of Steam's Rules & Guidelines.\n\nIf you didn't vote on the item(s) below, you need to change your Steam password now. It's possible that your email address and/or computer are compromised as well.\n\nPlease carefully review our Account Security Recommendations for additional information.\n\nThe Banned Review: Warlander\n\nYour account will be unable to vote on user reviews on Steam until 13 May @ 5:50pm\n\nIf you have further questions about this, please contact Steam Support.","source_url":"https://www.techspot.com/images2/news/bigimage/2023/04/2023-04-17-image-2.jpg","source_host":"www.techspot.com","source_status":"public_url","source_group":"4cdde7516b3cc90b36bf","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e43d10ad53","original_id":"ih_29298951183453","tier":"A","category":"BAN_NO_REASON","title":"Reddit - The heart of the internet","summary":"Steam Support agent Johnny responded to an account lock triggered by Steam's fraud protection system following unusual purchase activity. The agent verified that the account was legitimate, lifted the account lock, and instructed the user to re-purchase any cancelled items.","quote":"Our fraud protection system detected unusual purchase activity on this account and cancelled it. The Steam account was locked to protect the owner of the payment method from additional charges.\n\nNo funds were collected by us, so no refunds will be sent. Please feel free to re-purchase anything that was removed.\n\nThese charges should automatically drop off of your billing statement, but you may need to contact your bank or payment company if that doesn't happen in a few days.\n\nSince I can see that this account isn't being used for fraud, I've removed the lock and noted the account to prevent similar problems in the future.\n\nI'm sorry for the inconvenience.\n\nSteam Support\nJohnny","source_url":"https://i.redd.it/3087o999g16g1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"7df66d5fe87bbc6f5575","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0ee5dda2f2","original_id":"ih_45143214239910","tier":"A","category":"HACK_THEFT","title":"STEAM ACCOUNT LOCKED | HOW TO UNLOCK STEAM ACCOUNT - YouTube","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"This account has been locked for posting or upvoting suspicious content on Steam\n\nWhen content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer, or review the resources they need to avoid posting this type of content in the future.\n\nSuspicious content includes links, messages and other types of content that are used for account theft, scamming, phishing, and other malicious or illegal activities.\n\nThe suspicious content that caused this lock was contained in a chat message. More details are available here.\n\nThis is not a ban.\n\nHere's what you should do next\n\nIf you posted the content that caused this lock, please review Steam's Community Guidelines.\n\nIf you're unaware of any suspicious content posted by this account, please review Steam's Account Security Recommendations.\n\nThen, contact Steam Support","source_url":"https://gologin.com/wp-content/uploads/image7-72-690x500.png","source_host":"gologin.com","source_status":"public_url","source_group":"7cc18b07b827b29ed1c3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9bf8f62fed","original_id":"ih_82701521305054","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Community :: Guide :: How To Recover Your Account","summary":"A Steam Guard Mobile App confirmation screen shows an automated request for account recovery initiated via the recovery wizard. It instructs the account holder to cancel and change their password if they were not the ones making the request.","quote":"Request for account recovery\n\nSomeone, hopefully you, is attempting to make changes to your account via the account recovery wizard.\n\nThe number in the box below should match the number displayed in the account recovery wizard.\n\nIf you did not make this request, please click \"Cancel\" and change your Steam account password. If you want to proceed with account recovery, please click the \"Confirm\" button below.","source_url":"https://cdn.appuals.com/wp-content/uploads/2020/03/auth6.png","source_host":"cdn.appuals.com","source_status":"public_url","source_group":"0e9736412bba06c98d0e","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-744c522d6a","original_id":"ih_58291694879313","tier":"A","category":"HACK_THEFT","title":"How I Recovered My Hacked Steam Account: 5 Steps","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"STEAM GUARD\nAccount:\nYou have an email authenticator protecting this account.\nEnter the code from your email address at: gmail.com\nHelp, I no longer have access to the email address for this account","source_url":"https://web-assets.esetstatic.com/wls/2022/09/autenticacion-dos-pasos-steam.jpg","source_host":"web-assets.esetstatic.com","source_status":"public_url","source_group":"cc90ff42bc0e4248fe93","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e715459bc2","original_id":"ih_77416895748705","tier":"A","category":"BAN_NO_REASON","title":"Did anyone ever get unbanned from VAC ? :: VAC Discussion","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"Your VAC ban in Counter-Strike: Global Offensive has been removed.\nWe apologize, it looks like we made a mistake. You should now be able to play in VAC secured game servers within this game.\n\nReview your account's VAC ban status\nYou can check your VAC ban status anytime from the Help website.\n\nMore information on VAC is available here: Valve Anti-Cheat System (VAC)","source_url":"https://i.redd.it/yeedd7payh7x.png","source_host":"i.redd.it","source_status":"public_url","source_group":"521594741e18bb106669","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-fe335febfa","original_id":"ih_38336090544381","tier":"A","category":"BAN_NO_REASON","title":"Can You Get VAC Banned Without Cheating? - Here’s the Truth","summary":"This screenshot displays an official Steam Support help page article explaining how users can prevent receiving a VAC ban. It advises playing only on trusted machines without cheats or unauthorized game modifications.","quote":"How can I ensure I don't get VAC banned?\n\nTo ensure your account does not get VAC banned, use only trusted machines to play on VAC-Secured servers. If you are not sure whether or not the machine you are using to connect to Steam may have cheats installed, do not play on VAC-Secured servers.\n\nUse caution when installing any game modifications like scripts or custom skins, and only download custom content from trusted sources. Hackers may maliciously disguise their cheats to cause others to get banned.\nFor more information on how you can protect yourself and your account, please refer to our Account Security Recommendations help article.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image1-23-600x318.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"cc2d5e8bcc3697228f24","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d4630350bf","original_id":"ih_44684078216910","tier":"A","category":"BAN_NO_REASON","title":"I believe I got the esports team VAC ban : r/SteamScams","summary":"On July 24, 2012, Steam Support issued an automated account restriction alert for an alleged Terms of Service violation. Purchasing, gifting, trading, and CD-key activation were disabled on the account without specifying the underlying cause.","quote":"Steam Support Alert for  - July 24th, 2012\n\nThis account has violated the Steam Terms of Service Agreement.\n\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, and cd-key activation have been disabled.\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\nMore info on this topic is available here: Steam Terms of Service Agreement","source_url":"https://icrontic.com/uploads/features/2012/07/Banned.png","source_host":"icrontic.com","source_status":"public_url","source_group":"28e7404492a54dd5508e","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1569008d82","original_id":"ih_33476903690253","tier":"A","category":"BAN_NO_REASON","title":"Steam Community :: Guide :: Have Does The Vac Work – XHYY","summary":"A Steam Support FAQ article detailing why VAC bans are applied to accounts. It explains that VAC bans trigger automatically when cheat software or third-party software granting an advantage is detected while connected to a VAC-secured server.","quote":"Why was I VAC banned?\n\nVAC bans are applied when an account, or an account using the phone number tied to other accounts, connects to a VAC-secured server while running cheat software.\n\nValve Anti-Cheat regularly checks the game files of all users connected to Valve's servers to ensure third party software is not being used which gives players an advantage. If software of this kind is detected a VAC ban will be issued.","source_url":"https://cs2pulse.com/wp-content/uploads/2024/12/image3-21.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"fe9897013640b1da6286","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6070be589d","original_id":"ih_33169889014495","tier":"A","category":"BAN_NO_REASON","title":"Steam Account Locked due to visa raising a dispute regarding my recent ...","summary":"An automated Steam Account Alert for user dummyboy30 shows that an account deletion request was processed on July 6, 2021. The account was locked and restricted from purchasing, trading, gifting, and playing on VAC servers, with permanent deletion scheduled in 30 days.","quote":"We've received your request to delete this account.\nThis account has been locked and will be deleted in 30 days.\n\n6 Jul @ 3:19pm Your deletion request was processed\n5 Aug @ 3:19pm Account will be deleted after this time.\n\nYour game licenses, profile, gifts, inventory items, wallet funds, and other associated information will be deleted permanently and will not be recoverable.\n\nGames that require a Steam account will be unplayable after your account is deleted.\n\nThis account has been restricted to ensure more value isn't added before it's deleted. Purchasing, gifting, trading, and cd-key activation have been disabled.\n\nGames that use VAC secured servers will not be playable while your account is queued for deletion.\n\nRead this FAQ for more information on account deletion.","source_url":"https://beebom.com/wp-content/uploads/2021/07/Acknowledge.jpg","source_host":"beebom.com","source_status":"public_url","source_group":"34123c86b5dd4ad37814","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-22dc5736b0","original_id":"ih_51678583983686","tier":"A","category":"HACK_THEFT","title":"How To Recover a Steam Account That Has Been Hacked","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"How To Recover a Steam Account That Has Been Hacked","source_url":"https://forums.backpack.tf/uploads/monthly_2023_04/650375334_Screenshot2023-04-11155928.png.a2479db45f107dbf35d5b6fb310a18a4.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"25afcb4832a7f5eee37a","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-453cade1f4","original_id":"ih_86417518033217","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Community :: Guide :: Account hijacking on Steam | Prevention ...","summary":"Screenshot of an official Steam Support help page titled 'What do I do if my Steam Account is stolen?'. It outlines instructions for users to secure their computer and email before attempting account recovery.","quote":"What do I do if my Steam Account is stolen?\nIf your Steam Account has been stolen or hijacked, you should complete the steps below before recovering your account to ensure the account is not stolen again.\n\nStep 1 - Scan your computer\nViruses, key loggers, spyware and other malicious code can steal your Steam Account name and password. Before resetting your Steam Account's password, you should run virus and spyware scanners to ensure such programs are not on your computer.\n\nStep 2 - Change your email's password\nSteam accounts are commonly compromised after an associated email address is compromised. Changing the password on your email account will ensure a hijacker can't steal your Steam account a second time, or interfere with assistance from Steam Support.\n\nAnd as always...\n\nDON'T SHARE YOUR PASSWORD\nNever give your Steam Account password to a friend or other individuals who ask for it. Steam Support representatives will never ask you for your password.\n\nUSE OFFICIAL STEAM WEBSITES\nOnly enter your password into official Steam websites, such as steampowered.com and steamcommunity.com. These pages will include an Extended Validation SSL certificate, which most up-to-date modern browsers will identify with green text or a green highlight in the address bar with \"Valve Corporation [US]\" near the address.\n\nIf you suspect a site asking for your login information is not an official Steam site, do not enter any information on the site and disregard it.\n\nLEARN MORE ABOUT HOW TO SECURE YOUR ACCOUNT\nYou can find additional information on how to secure your account and protect yourself from account hijacking and phishing by visiting the Steam Support Account Security Recommendations.","source_url":"https://thenerdmag.com/wp-content/uploads/2020/05/Change-my-password-770x775.png","source_host":"thenerdmag.com","source_status":"public_url","source_group":"3ed675441d594ba20ecd","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b98567ecdb","original_id":"ih_82296237289740","tier":"A","category":"HACK_THEFT","title":"How To Recover a Steam Account That Has Been Hacked","summary":"An automated email notification sent to user 'billygaterss' confirming that their account has been self-locked. It lists the account features restricted during the lock and provides instructions for unlocking the account or contacting Steam Support.","quote":"Hello billygaterss\n\nThis account has been self-locked as requested\n\nLocked features include purchasing, changing password, changing email, Trading, Community Market, and playing on VAC enabled servers.\n\nOnce you've secured your Steam account and devices you can go ahead and unlock your account using the link below.\n\nUNLOCK MY ACCOUNT\n\n(You'll need the code you received when you self-locked the account. If you have lost it you'll need to contact Steam Support for assistance.)\n\nI need help from Steam Support securing and recovering my account\n\nHow do I provide proof of account ownership to Steam Support?\n\nCheers,\nThe Steam Team","source_url":"https://epicnpc.b-cdn.net/s3/xf/internal_data/attachments/2890/2890153-2b644bf1ab5b70323cde26948c7724b5.png","source_host":"epicnpc.b-cdn.net","source_status":"public_url","source_group":"fbd6c038bac82226c15d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-22331d13ac","original_id":"ih_51909333313913","tier":"A","category":"HACK_THEFT","title":"Steam Account Suspended or Banned? 2026 Recovery & Ban Prevention Guide","summary":"The screenshot shows the Steam Support main menu interface on help.steampowered.com with the stolen account recovery option highlighted.","quote":"I forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://www.alphr.com/wp-content/uploads/2022/07/z4-10-373x320.png","source_host":"www.alphr.com","source_status":"public_url","source_group":"9242b40e360d7a6e3083","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9a04b602d6","original_id":"ih_62382807548912","tier":"A","category":"HACK_THEFT","title":"How To Recover Steam Account If Hacked [Recovered] Step-by-Step Guide ...","summary":"The image shows the general menu options on the main Steam Support portal page for account recovery.","quote":"Steam Support\nI forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://hackeracademy.org/wp-content/uploads/2023/09/image-6.png","source_host":"hackeracademy.org","source_status":"public_url","source_group":"da94f4918001ff729ab0","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-40e3beb83c","original_id":"ih_33682218001775","tier":"A","category":"RECOVERY_HIJACK","title":"How To Recover a Steam Account That Has Been Hacked","summary":"A user attempting account recovery on the official Steam Help website is notified that no matching account name was found. The page advises trying an email address search and provides a link to contact Steam Support directly if the account remains missing.","quote":"Sorry, we were unable to find an account name that matched your search.\n\nTIP: Try searching for an email address or a different account name.\n\nIf you're unable to find your account, you can click here to contact Steam Support.","source_url":"https://www.alphr.com/wp-content/uploads/2022/07/z10.png","source_host":"www.alphr.com","source_status":"public_url","source_group":"0f286e89bdb6dbae7277","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-cb3daf50f0","original_id":"ih_86522568712536","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Proof of Purchase 2","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"Transaction ID: 2728606360741050248\nPurchased: Aug 26, 2021 @ 4:08pm\n\nMicrosoft Flight Simulator - 012 Credits - 2,49€ | Removed or Consumed on\n\nSubtotal 2,49€\nTax 0,50€\nTotal 2,99€","source_url":"https://flightsimulator.zendesk.com/hc/article_attachments/5272669554844/Proof_of_purchase_Steam_Transaction_ID_new.jpg","source_host":"flightsimulator.zendesk.com","source_status":"public_url","source_group":"f68aeebb884556fc60f2","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6074167f2a","original_id":"ih_21346707495458","tier":"A","category":"RECOVERY_HIJACK","title":"What is proof of purchase and where do I find it? - Bethesda Support","summary":"Steam Support rejected a user's proof of account ownership, explaining that screenshots of purchase history from within the account are not accepted as valid proof. Support directed the user to the official proof of ownership article and recommended enabling Steam Guard Mobile Authenticator.","quote":"I understand your concern, no worries if what you have shared is like a screenshot of your purchase history inside the account, it won't be a valid proof of ownership.\n\nFor your reference, here are ways we can verify ownership outlined in the Providing Proof of Ownership article. When viewing the article, you can click on each type of purchase method to see the specific information that is required.\n\nTo prevent unauthorized access to the account, I recommend that you continuously make use of Steam Guard Mobile Authenticator.\n\nI recommend that you also review our Account Security Recommendations.","source_url":"https://trash.ecter.net/assets/post_images/d_games_steam_five_support.png","source_host":"trash.ecter.net","source_status":"public_url","source_group":"ea814d9778ec8fc16f34","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3671a8a8ee","original_id":"ih_64274346616851","tier":"A","category":"RECOVERY_HIJACK","title":"A fullscreen screenshot of Steam transaction history","summary":"The screenshot shows the official Steam Support account recovery form titled 'Let's get you back into your account!'. It requests proof-of-ownership details, including current email, account username, first email used on the account, and linked phone number.","quote":"Let's get you back into your account!\nBefore we can recover your account, we need to make sure you're the real owner. You can make this go faster by providing as much information below as you can.","source_url":"https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/03/3-steam-account-hacked-proof-of-ownership_1.png","source_host":"cdn.allaboutcookies.org","source_status":"public_url","source_group":"909ecd5ae99383f49211","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1d86e5dd6a","original_id":"ih_87680660686255","tier":"A","category":"BAN_NO_REASON","title":"steam community ban notification screenshot","summary":"A Steam automated system notification stating that user sprutN웃 has been blocked from participating in the Steam Community. The ban is set to expire on January 19, 2038 at 04:14 AM, with no specific reason for the account suspension provided in the message.","quote":"Your account has been blocked from participating in the Steam Community.\n\nThis suspension will be lifted on January 19, 2038 at 04:14 AM.\n\nIf you need to know more, check out support.","source_url":"https://i.redd.it/ay3y7g6avpoe1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"d339ce1b94208ad3b13c","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0698631525","original_id":"ih_85899272178104","tier":"A","category":"BAN_NO_REASON","title":"steam community ban notification screenshot","summary":"A Steam user received an automated system notice stating their account has been blocked from participating in the Steam Community. The suspension is set to be lifted on January 18, 2038, with no reason given for the ban.","quote":"Sorry!\nAn error was encountered while processing your request:\n\nYour account has been blocked from participating in the Steam Community.\n\nThis suspension will be lifted on January 18, 2038 at 10:14 PM.\n\nIf you need to know more, check out support.","source_url":"https://i.redd.it/tppmbz2o1hac1.jpeg","source_host":"i.redd.it","source_status":"public_url","source_group":"15b5495fc4b1d09cf30d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c0c71ea6e9","original_id":"ih_82606053881608","tier":"A","category":"BAN_NO_REASON","title":"steam community ban notification screenshot","summary":"An automated Steam notice informs the user that their account has been blocked from participating in the Steam Community. The suspension is listed to be lifted on January 19, 2038, without providing a specific reason.","quote":"Your account has been blocked from participating in the Steam Community.\n\nThis suspension will be lifted on January 19, 2038 at 04:14 AM.\n\nIf you need to know more, check out support.","source_url":"https://i.redd.it/cx419kssxlje1.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"c21dc1f5727d50c2d776","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-32858cb011","original_id":"ih_46006455282333","tier":"A","category":"BAN_NO_REASON","title":"steam community ban notification screenshot","summary":"A Steam automated community notification informing the user that their profile persona name was removed by a member of Steam Support for alleged violations of the Steam Community & Content Guidelines. The notice provides no specific explanation or detailed context regarding the violation.","quote":"Content removed by a member of Steam Support — 31 minutes ago\n\nCommunity content has been removed\n\nContent you have posted has been removed by a member of Steam Support for violations of the Steam Community & Content Guidelines.\n\nCommunity Content Removed:\nPersona Name","source_url":"https://lwss.github.io/images/namechange.png","source_host":"lwss.github.io","source_status":"public_url","source_group":"670048b113a7da9252d1","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7d72f62249","original_id":"ih_17995951955492","tier":"A","category":"RECOVERY_HIJACK","title":"steam account locked permanently screenshot support","summary":"A Steam Support agent named Xavier requests additional proof of ownership to assist with an account recovery request. The agent asks the user to submit a screenshot of a Pix payment receipt showing the date, time, and purchase price.","quote":"Okay,\n\nThank you for contacting Steam Support.\n\nThere are still some payment details missing so we can help you with this account.\n\nIn your next message, send us a screenshot of the Pix receipt for a purchase made on this Steam account.\n\nThe image should display:\nThe date and time of the purchase.\nThe purchase price.\n\nOnce we receive this information, we'll be able to assist further.\n\nSteam Support\nXavier","source_url":"https://i.redd.it/i9tz1wh4rvqh1.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"4ac552b9d4507d65e10c","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0dd126e887","original_id":"ih_69769136640608","tier":"A","category":"HACK_THEFT","title":"steam account locked permanently screenshot support","summary":"An automated email notification from Steam sent to user 'billygaterss' confirming that their account has been self-locked. It lists restricted features such as purchasing, trading, and playing on VAC-enabled servers, and includes instructions on how to unlock the account or request help from Steam Support.","quote":"Hello billygaterss\n\nThis account has been self-locked as requested\n\nLocked features include purchasing, changing password, changing email, Trading, Community Market, and playing on VAC enabled servers.\n\nOnce you've secured your Steam account and devices you can go ahead and unlock your account using the link below.\n\nUNLOCK MY ACCOUNT\n\n(You'll need the code you received when you self-locked the account. If you have lost it you'll need to contact Steam Support for assistance.)\n\nI need help from Steam Support securing and recovering my account\n\nHow do I provide proof of account ownership to Steam Support?\n\nCheers,\nThe Steam Team","source_url":"https://epicnpc.b-cdn.net/s3/xf/internal_data/attachments/2890/2890153-2b644bf1ab5b70323cde26948c7724b5.png","source_host":"epicnpc.b-cdn.net","source_status":"public_url","source_group":"fbd6c038bac82226c15d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-179c190150","original_id":"ih_49287718544445","tier":"A","category":"BAN_NO_REASON","title":"steam account locked permanently screenshot support","summary":"An automated Steam account alert dated January 12, 2026, informing the owner that the account was locked due to suspicious content detected in a chat message. The notice clarifies that the measure is an account lock rather than a ban and directs the user to secure their account and contact Steam Support.","quote":"This account has been locked for posting or upvoting suspicious content on Steam\n\nWhen content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer, or review the resources they need to avoid posting this type of content in the future.\n\nSuspicious content includes links, messages and other types of content that are used for account theft, scamming, phishing, and other malicious or illegal activities.\n\nThe suspicious content that caused this lock was contained in a chat message. More details are available here.\n\nThis is not a ban.","source_url":"https://gologin.com/wp-content/uploads/image7-72.png","source_host":"gologin.com","source_status":"public_url","source_group":"615bddfd14789d6a9574","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-da1dc3f65a","original_id":"ih_41078013380386","tier":"A","category":"RECOVERY_HIJACK","title":"steam support proof of ownership request screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"Transaction ID: 2728606360741050248\nPurchased: Aug 26, 2021 @ 4:08pm\n\nMicrosoft Flight Simulator - 012 Credits - 2,49€ | Removed or Consumed on\n\nSubtotal 2,49€\nTax 0,50€\nTotal 2,99€","source_url":"https://flightsimulator.zendesk.com/hc/article_attachments/5272669554844/Proof_of_purchase_Steam_Transaction_ID_new.jpg","source_host":"flightsimulator.zendesk.com","source_status":"public_url","source_group":"f68aeebb884556fc60f2","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e85243f661","original_id":"ih_68611072461648","tier":"A","category":"HACK_THEFT","title":"Cómo vender una cuenta de Steam por dinero real en 2026 | Eneba Hub","summary":"This image shows the main menu options page on the Steam Support website for account recovery and Steam Guard troubleshooting.","quote":"Steam Support\nI forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://blog-uploads.eneba.games/uploads/2026/04/steam-guard-lockout-via-lost-authenticator-support-ticket-sell-steam-account.webp","source_host":"blog-uploads.eneba.games","source_status":"public_url","source_group":"239421235db2be62ad18","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-91c68a4b3e","original_id":"ih_80061351764483","tier":"A","category":"RECOVERY_HIJACK","title":"9 Quick and Easy Ways to Fix Steam Family Sharing Not Working – TechCult","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"Refunds are typically not issued for purchases that are more than 14 days old, or have significant playtime.\n\nRefund: Jun 29, 2016 - CS:GO Prime Status Upgrade - 6,99€\n\nThis purchase contains consumable content that cannot be refunded.","source_url":"https://esportsheadlines.com/wp-content/uploads/2022/09/Steam-Refund-Policy-Window.jpg","source_host":"esportsheadlines.com","source_status":"public_url","source_group":"a18b58afcda72bbcc5f4","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7fe1ded2b7","original_id":"ih_63350413730808","tier":"A","category":"RECOVERY_HIJACK","title":"โดนแฮก Steam ทำไงดี? รวมวิธีป้องกันและแก้ไขเมื่อบัญชีถูกคุกคาม | GamingDose","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"Even when sent from a trusted friend's account, any request that you navigate to a website to vote on or support a friend's team or account in a tournament or other event is likely part of a phishing scam.\n\nPhishing scams are fake websites that impersonate legitimate sites with the goal of stealing any login information and security codes you enter. This information will then be used to take over your account.\n\nTournament scams and other phishing websites can be very sophisticated and appear legitimate. If you're not completely sure, never follow links or enter your account credentials.","source_url":"https://static1.makeuseofimages.com/wordpress/wp-content/uploads/2025/01/steam-page-on-the-vote-for-my-team-scam.jpg","source_host":"static1.makeuseofimages.com","source_status":"public_url","source_group":"a3b4c7943c1b7d818da2","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-570de4d46f","original_id":"ih_27212749656899","tier":"A","category":"HACK_THEFT","title":"How to RMA Your Steam Deck When Something Goes Wrong","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"Hello \n\nIf you're concerned that someone has accessed your account, please attempt to log in below.\n\nCan you still sign in to your account?\n\nNo, I can't login...\nRecover my account","source_url":"https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/03/1-steam-account-hacked-cant-log-in_1.png","source_host":"cdn.allaboutcookies.org","source_status":"public_url","source_group":"91a921f0677b8b2f89c8","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-16df6e3c07","original_id":"ih_75499531655402","tier":"A","category":"RECOVERY_HIJACK","title":"UPDATE: Following my support request to remove the fraudulent account ...","summary":"A screenshot of the Steam Help account recovery wizard displaying a message that no account was found matching the search. The page prompts the user to try searching by email or to click a link to contact Steam Support.","quote":"Sorry, we were unable to find an account name that matched your search.\n\nTIP: Try searching for an email address or a different account name.\n\nIf you're unable to find your account, you can click here to contact Steam Support.","source_url":"https://www.alphr.com/wp-content/uploads/2022/07/z10-373x320.png","source_host":"www.alphr.com","source_status":"public_url","source_group":"b05448220027643f6533","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e2b38180da","original_id":"ih_54605886895065","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support Kontaktieren / Ticket Erstellen? :: Deutsches Forum – UZHLAF","summary":"Steam Support replied to an account recovery request asking the user to verify ownership by providing a physical photo of a registered CD key with their support ticket number handwritten on it. The message emphasizes account security requirements for verifying ownership.","quote":"No worries, we are trying our best to help you.\n\nWe understand that accessing old data can be difficult. We hope you understand that account security is our highest priority.\n\nTo help us complete your ownership's verification, we would like to verify ownership of a CD Key registered to the account.\n\nPlease handwrite your Support Ticket Number directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image and not a photocopy.\n\nIf you have purchased a CD Key from an online retailer for the Steam account, please provide a screenshot of the CD Key as you received it from them.\n\nExample images:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg","source_url":"https://f.ptcdn.info/296/086/000/m40x7vozi1VDOa2PFOT-o.png","source_host":"f.ptcdn.info","source_status":"public_url","source_group":"835e606a583d1dc4a7eb","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-07debbfdc0","original_id":"ih_73294322890679","tier":"A","category":"RESTORE_REFUSED","title":"Steam is refusing to acknowledge my Support Ticket : r/pcmasterrace","summary":"A Steam Support agent named Jonathan replied to a user inquiry regarding Dota 2 treasure drops. Support clarified that there was no indication of an item drop error and stated that bonus items are not guaranteed, refusing to issue any additional items.","quote":"There is no indication that you received items incorrectly.\n\nEach treasure in Dota 2 guarantees one Normal item, with a chance to receive Bonus items.\n\nHovering over the \"Open\" button will reveal all of the items in the treasure. Items with a check-mark have already been received. You will not receive a duplicate Normal item until all other Normal items are received.\n\nPlease note there is no guarantee you will ever receive any of the Bonus items.\n\nRunning on coffee,\nJonathan","source_url":"https://i.redd.it/st18g9roakd11.png","source_host":"i.redd.it","source_status":"public_url","source_group":"73b6e9385b0e69dce684","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-cb233ee699","original_id":"ih_90953773941976","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"steam support HT ticket number screenshot","summary":"A user submitted a new ticket to Steam Support stating that their previous ticket was closed without authorization and that their hijacked account remains locked in Family View. They reported unauthorized trades following an unauthorized login from Warsaw, Poland, with no resolution for 30 days despite Steam verifying ownership.","quote":"Your help request has been submitted to Steam Support. Your reference code is HT-TCKT-B8RB-T8JM. Once a support agent has responded to your request you will receive a notification email sent to [email omitted].","source_url":"https://i.redd.it/ulv2polnw4ch1.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"df2099eff8c83d955be7","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7e587a3032","original_id":"ih_81047851992613","tier":"A","category":"HACK_THEFT","title":"steam support HT ticket number screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"Sign in to your Steam account to review purchases, account status, and get personalized help.","source_url":"https://img.itch.zone/aW1hZ2UvODUzMTIwLzQ3OTI0NTcucG5n/original/DILbGY.png","source_host":"img.itch.zone","source_status":"public_url","source_group":"a88d3354b631b275e415","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e627efa562","original_id":"ih_68906359498042","tier":"A","category":"HACK_THEFT","title":"steam support HT ticket number screenshot","summary":"A Steam client notification informs the user that their account was restricted due to suspected unauthorized access. All trading, purchasing, and community features are disabled until the owner contacts Steam Support to verify ownership.","quote":"Notification for account Steam - May 3, 2026\n\nSomeone may have accessed this account.\n\nSteam Support suspects that your account is being used by someone else. To protect the account, we have temporarily disabled access to its settings. Please contact\n\nThis account's features will be limited until the owner restores access to it.\n\nPurchasing, sending and receiving gifts, trading, activating digital keys, playing on VAC-secured servers, and access to the Steam Community are disabled.\n\nHere is what you need to do:\n\nContact Steam Support\n\nContact Steam Support so that a representative can verify whether you are the owner of this account and restore access to it. You may be asked for\n\nMore information can be found in the articles","source_url":"https://i.redd.it/2jazsizg4yyg1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"26273553317334d358de","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1746d6086d","original_id":"ih_25390606168310","tier":"A","category":"API_KEY_THEFT","title":"How to Get a Steam API Key: Secure Setup & Usage Guide","summary":"This is a Steam help article or guide title regarding how to get a Steam API key and secure it against unauthorized usage.","quote":"How to Get a Steam API Key: Secure Setup & Usage Guide","source_url":"https://daddyskins.com/blog/wp-content/uploads/2025/07/steam-api-key.webp","source_host":"daddyskins.com","source_status":"public_url","source_group":"b8112ff966cf399fc137","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6460641af5","original_id":"ih_62981313756797","tier":"A","category":"API_KEY_THEFT","title":"steam web api key scam screenshot","summary":"This image shows the official Steam Web API Documentation page explaining API functions and how to obtain an API key.","quote":"Steam Web API Documentation\n\nValve provides these APIs so website developers can use data from Steam in new and interesting ways. They allow developers to query Steam for information that they can present on their own sites. At the moment the only APIs we offer provide item data for Team Fortress 2, but this list will grow over time.\n\nSteam Web APIs available\nISteamNews: Steam provides methods to fetch news feeds for each Steam game.\nISteamUserStats: Steam provides methods to fetch global stat information by game.\nISteamUser: Steam provides API calls to provide information about Steam users.\nITFItems_440: Team Fortress 2 provides API calls to use when accessing player item data.\n\nObtaining an Steam Web API Key\nAll use of the Steam Web API requires the use of an API Key. You can acquire one by filling out this form. Use of the APIs also requires that you agree to the Steam API Terms of Use.","source_url":"https://tradeit.gg/blog/wp-content/uploads/2024/09/What-is-a-Steam-API-Scam-001-1024x848.webp","source_host":"tradeit.gg","source_status":"public_url","source_group":"e68a16a9ab21bb9ba962","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"policy_context","kind_label":"Policy context","has_collected_image":true},{"ref":"S-659392a829","original_id":"ih_41770728017489","tier":"A","category":"API_KEY_THEFT","title":"steam api key stolen screenshot inventory","summary":"This image shows the Steam Web API Documentation webpage explaining available API interfaces, API key requirements, and output formats.","quote":"Steam Web API Documentation\n\nValve provides these APIs so website developers can use data from Steam in new and interesting ways. They allow developers to query Steam for information that they can present on their own sites. At the moment the only APIs we offer provide item data for Team Fortress 2, but this list will grow over time.\n\nSteam Web APIs available\nISteamNews: Steam provides methods to fetch news feeds for each Steam game.\n\nISteamUserStats: Steam provides methods to fetch global stat information by game.\n\nISteamUser: Steam provides API calls to provide information about Steam users.\n\nITFItems_440: Team Fortress 2 provides API calls to use when accessing player item data.\n\nObtaining an Steam Web API Key\nAll use of the Steam Web API requires the use of an API Key. You can acquire one by filling out this form. Use of the APIs also requires that you agree to the Steam API Terms of Use.\n\nOutput Formats\nAll API calls take the form http://api.steampowered.com/<interface name>/<method name>/<version>/?key=<api key>&format=<format>.\nFormat can be any of:\n• json - The output will be returned in the JSON format\n• xml - Output is returned as an XML document\n• vdf - Output is returned as a VDF file.","source_url":"https://www.ionos.com/digitalguide/fileadmin/DigitalGuide/Screenshots_2023/documentation-steam-web-apis.png","source_host":"www.ionos.com","source_status":"public_url","source_group":"1a0c9fe19fd0e00dbffd","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d7671cfdda","original_id":"ih_75472173222199","tier":"A","category":"HACK_THEFT","title":"Steam手机令牌丢失怎么找回？Steam申诉指南-电脑软件-PHP中文网","summary":"This screenshot shows a Steam Support reply denying warranty service for a hardware device reported stolen during shipment.","quote":"Hello,\n\nThank you for your cooperation.\n\nUnfortunately, It appears that the device you're requesting assistance with was reported stolen during shipment.\n\nPlease note that we're not able to provide you with warranty service and can only help with troubleshooting. If you're unable to resolve the issue you're experiencing, we recommend contacting the seller or listing platform about your options for a refund.\n\nThank you for your understanding.\n\nHappy Holidays,\n\nSteam Support\nStella","source_url":"https://i.redd.it/rzeeplgmja9c1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"8d22f2f879c4f08f28b3","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-60c0231c2e","original_id":"ih_65496070178034","tier":"A","category":"API_KEY_THEFT","title":"Steam Web API How-To-Guide","summary":"This is a Steam help or guide title regarding the Steam Web API, referencing how-to instructions and key revocation related to stolen items.","quote":"Bir doğrulama kodu o*********@g****.c** tarafına gönderildi\nAldığınız hesap doğrulama kodunu girin","source_url":"https://cdn.bynogame.com/contentEditor/undefined-1638888355872.jpeg","source_host":"cdn.bynogame.com","source_status":"public_url","source_group":"85e1fa02e7dfc43d90f5","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-31d641f771","original_id":"ih_58846085276819","tier":"A","category":"HACK_THEFT","title":"Don’t Get Tricked by These Steam Wallet Gift Card Scams | All About Cookies","summary":"A official Steam Help page explaining the standard procedure for reporting users involved in scamming, phishing, hijacking, or theft directly through their Steam profile.","quote":"If you are scammed, phished, hijacked, or wish to report another account as hijacked, please use the Report feature built into Steam:\n1. Go to the Steam profile of the offending user\n2. Click the '...' drop-down button located at the top right of the page\n3. Choose \"Report Player\"\n\n4. Select the category of offense which best describes the behavior you are reporting.","source_url":"https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/11/27/steam_report_player_screenshot.png","source_host":"cdn.allaboutcookies.org","source_status":"public_url","source_group":"edf50e4321c357c326e1","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d9f0f56cc1","original_id":"ih_80001355044214","tier":"A","category":"API_KEY_THEFT","title":"steam apikey revoke screenshot stolen items","summary":"The image shows an automated Steam web page displaying an 'Access Denied' notice when attempting to access Steam Web API keys on an account without games.","quote":"You will be granted access to Steam Web API keys when you have games in your Steam account.\n\nVisit Steam Support for more information","source_url":"https://jkm.solutions/img/articles/how-to-obtain-your-steam-api-key/restricted-account.png","source_host":"jkm.solutions","source_status":"public_url","source_group":"e7363cdea8975eaf620c","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b072041c93","original_id":"ih_87718547357599","tier":"A","category":"BAN_NO_REASON","title":"Как разблокировать достижения в Steam и зачем они нужны","summary":"Steam policy notice stating that Steam Support will not remove a game ban or VAC ban, even if the user believes it was issued by mistake. The text specifies that users are entirely responsible for maintaining their own account security.","quote":"Служба поддержки Steam не снимет игровую блокировку или блокировку VAC, даже если вы считаете, что она была выдана по ошибке. Вы несете ответственность за безопасность своего аккаунта.","source_url":"https://cs-config.com/_pu/1/97097475.png","source_host":"cs-config.com","source_status":"public_url","source_group":"b42b71d5bcbd7587ccb7","publication_date":"","language":"ru","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a8819ff541","original_id":"ih_27705176059481","tier":"A","category":"BAN_NO_REASON","title":"Сколько длится трейд бан в кс го","summary":"A Steam system notice informs the user that their phone number cannot be used because it is associated with a hijacked or banned account. The user is instructed to contact Steam Support if they believe this is an error.","quote":"Этот номер телефона связан с нарушением условий соглашения подписчика Steam\n\nМы не можем использовать этот номер телефона, так как с ним связаны следующие нарушения:\n\nЭтот телефонный номер связан со взломанным или нарушившим условия использования Steam аккаунтом. Если вы уверены, что это ошибка, свяжитесь со службой поддержки Steam.","source_url":"https://games-secret.ru/wp-content/uploads/2023/03/80zr_l79qbm.jpg","source_host":"games-secret.ru","source_status":"public_url","source_group":"1c1982a6434790a55c7b","publication_date":"","language":"ru","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9f61fdad51","original_id":"ih_15277482432314","tier":"A","category":"BAN_NO_REASON","title":"стим тикет скриншот бан без причины","summary":"An official Steam account alert from October 2, 2023, notifying user rezirex that a false VAC ban in Counter-Strike 2 was removed. Valve acknowledged the mistake, apologized, and restored access to VAC-secured game servers.","quote":"Your VAC ban in Counter-Strike 2 has been removed.\n\nWe apologize, it looks like we made a mistake and have removed this false ban. You should now be able to play in VAC secured game servers within this game again.\n\nPlease see our Valve Anti-Cheat System (VAC) Article for more information about how VAC Bans are applied.","source_url":"https://habrastorage.org/webt/vr/ej/8g/vrej8gsz7ctargn1scg7cxko5ee.png","source_host":"habrastorage.org","source_status":"public_url","source_group":"d92bc5b50b77b4650f2d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e2db3b173e","original_id":"ih_48626595329920","tier":"A","category":"RECOVERY_HIJACK","title":"Как восстановить аккаунт Стим, если его украли","summary":"This is official Steam Support documentation outlining the requirements for account recovery using a physical retail CD key. It instructs users to write their support ticket number directly onto the key sticker in permanent ink and attach a photo or scan.","quote":"Если игра была зарегистрирована на ваш аккаунт с помощью розничного ключа активации, то выполните следующие действия:\n    1. Напишите нестираемыми чернилами номер вашего обращения в службу поддержки на карточке со справкой или на наклейке с ключом активации.\n    2. Прикрепите цифровую фотографию или отсканированное изображение чека к своему обращению.\n\nПожалуйста, создайте или обновите обращение в службу поддержки Steam, добавив в него эту информацию.","source_url":"https://opis-cdn.tinkoffjournal.ru/mercury/steam-stolen_screen_02.bi731s.png","source_host":"opis-cdn.tinkoffjournal.ru","source_status":"public_url","source_group":"d9ba2dbc0da005241594","publication_date":"","language":"ru","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-225f9799c6","original_id":"ih_67483765425212","tier":"A","category":"HACK_THEFT","title":"Украли акк в стиме | Ответы Mail","summary":"A screenshot of the Steam Support automated account recovery page following unauthorized access. It prompts the user to send a confirmation code to a masked email address or indicate loss of access to that email.","quote":"Отправить код подтверждения аккаунта на b*******************@s*********.c**","source_url":"https://otvet.imgsmail.ru/download/309114914_238158447f921ca7f6883c3827cc4d1c.png","source_host":"otvet.imgsmail.ru","source_status":"public_url","source_group":"0e168ffefcffe6933b69","publication_date":"","language":"ru","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-22fa11ec1a","original_id":"ih_44449656599195","tier":"A","category":"BAN_NO_REASON","title":"Pubg забанили: фотографии в высоком качестве","summary":"An automated Steam client notification from January 2, 2018, informing user xxstresssxx of a permanent game ban imposed by the developers of PLAYERUNKNOWN'S BATTLEGROUNDS. The notice states that the ban is permanent and prevents the user from playing on VAC-secured servers.","quote":"Уведомление для аккаунта xxstresssxx - 2 янв. 2018\n\nРазработчики игры заблокировали вас в PLAYERUNKNOWN'S BATTLEGROUNDS.\n\nЭта блокировка бессрочна.\nИз-за этой блокировки вы больше не сможете играть на серверах этой игры, защищенных VAC.\n\nПоказать все заблокированные игры\nПолный список игр, на которые действует эта блокировка, находится на сайте службы поддержки.\n\nПодробнее о VAC можно узнать здесь: Античит Valve (VAC)","source_url":"https://s01.pic4net.com/di-Y0KBZP.png","source_host":"s01.pic4net.com","source_status":"public_url","source_group":"fd51dde6d3dae2f430f4","publication_date":"","language":"ru","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4be8a66a61","original_id":"ih_14790045818075","tier":"A","category":"BAN_NO_REASON","title":"Бан в Steam от потерявшего берега модератора - 14.10.23 18:42 | Пикабу","summary":"The account benedict_ru received a permanent Steam Community ban on October 14, 2023. The automated notice states the ban reason as 'Spamming' and disables trading, inviting, profile editing, content uploads, and commenting.","quote":"За нарушение условий соглашения подписчика Steam вы навсегда лишены прав в сообществе Steam.\n\nОбмен, отправка приглашений, изменение профиля, загрузка контента, комментарии и другие виды взаимодействия с сообществом Steam отключены.\n\nПричина блокировки:\n\nSpamming\n\nРекомендуем ознакомиться с правилами и принципами сообщества Steam, которые необходимо соблюдать при использовании Steam.\n\nЕсли вы считаете, что получили блокировку по ошибке, свяжитесь со службой поддержки Steam","source_url":"https://cs13.pikabu.ru/post_img/2023/10/14/9/1697296834132845318.jpg","source_host":"cs13.pikabu.ru","source_status":"public_url","source_group":"f17044291bcbdb240825","publication_date":"","language":"ru","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7dcce3d896","original_id":"ih_10387515234515","tier":"A","category":"HACK_THEFT","title":"Wie mein Steam-Account gestohlen wurde - und ich ihn wiederbekam ...","summary":"This image shows an official German Steam Support help page titled 'Was tun, falls mein Steam-Account gestohlen wurde?'. It outlines instructions for users whose accounts have been compromised, advising them to scan for malware and change their email password before recovering access.","quote":"Was tun, falls mein Steam-Account gestohlen wurde?\nFalls Ihr Steam-Account gestohlen wurde, führen Sie bitte zunächst die unten stehenden Schritte durch, bevor Sie Ihren Account wiedererlangen. Dadurch wird sichergestellt, dass der Account nicht erneut gestohlen wird.\n\nSchritt 1 – Überprüfen Sie Ihren Computer\nViren, Keylogger, Spyware und anderer schädlicher Code können zum Diebstahl Ihres Accountnamens und Ihres Passworts verwendet werden. Bevor Sie Ihr Accountpasswort zurücksetzen, sollten Sie deshalb Ihr System nach Viren und Spyware scannen, um derartige Programme zu entfernen.\n\nSchritt 2 – Ändern Sie Ihr E-Mail-Passwort\nSteam-Accounts werden häufig übernommen, nachdem die damit verknüpfte E-Mail-Adresse kompromittiert wurde. Ändern Sie das Passwort Ihres E-Mail-Accounts, um zu verhindern, dass der Angreifer Ihren Account ein zweites Mal übernimmt oder Ihre Unterhaltung mit dem Steam-Support stört.","source_url":"https://trendblog.euronics.de/wp-content/uploads/2020/05/loop-1600x900.jpg","source_host":"trendblog.euronics.de","source_status":"public_url","source_group":"7bd0ff65fba3868af084","publication_date":"","language":"de","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-528de1c899","original_id":"ih_45170341539769","tier":"A","category":"HACK_THEFT","title":"How To Recover a Steam Account That Has Been Hacked","summary":"The screenshot shows the main selection menu on the official Steam Support website for account recovery and Steam Guard troubleshooting options.","quote":"Steam Support\n\nI forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://blog-uploads.eneba.games/uploads/2026/04/steam-guard-lockout-via-lost-authenticator-support-ticket-sell-steam-account.webp","source_host":"blog-uploads.eneba.games","source_status":"public_url","source_group":"239421235db2be62ad18","publication_date":"","language":"de","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-17f1b6b142","original_id":"ih_36681375474148","tier":"A","category":"HACK_THEFT","title":"I was in contact with Steam Support for days because my account was ...","summary":"An automated email notification from Steam informing the user that the email address associated with their account has been changed. The message advises the user on steps to recover or self-lock the account if the change was unauthorized.","quote":"The email address associated with your Stea m account has been successfully changed.\n\nWe are sending this notice to ensure the privacy and security of your Ste am account. If you authorized this change, no further action is necessar y.\n\nIf you did not authorize this change made from the computer located at ipaddress (countryname), then please change your Steam password, and consider changing your email password as well to ensure your account s ecurity.\n\nIf you are unable to access your account then you may use this account s pecific recovery link for assistance recovering or self-locking your accou nt.\n\nCheers,\nThe Steam Team\n\nThis notification has been sent to the email address associated with yo ur Steam account.\n\nThis email message was auto-generated. Please do not respond. If you","source_url":"https://pic4.zhimg.com/v2-29d0627f65649f2b57ef63605019015f_r.jpg","source_host":"pic4.zhimg.com","source_status":"public_url","source_group":"2cd88c51cf752cd07530","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-103271326a","original_id":"ih_20817317851741","tier":"A","category":"HACK_THEFT","title":"Steam Sperre weil ich von jemandem gemeldet wurde? (Betrug)","summary":"This message is a refusal of hardware warranty service for a device reported stolen during shipment, rather than an account or digital item theft case.","quote":"Hello,\n\nThank you for your cooperation.\n\nUnfortunately, It appears that the device you're requesting assistance with was reported stolen during shipment.\n\nPlease note that we're not able to provide you with warranty service and can only help with troubleshooting. If you're unable to resolve the issue you're experiencing, we recommend contacting the seller or listing platform about your options for a refund.\n\nThank you for your understanding.\n\nHappy Holidays,\n\nSteam Support\nStella","source_url":"https://i.redd.it/rzeeplgmja9c1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"8d22f2f879c4f08f28b3","publication_date":"","language":"de","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2091d9a51a","original_id":"ih_85566456094896","tier":"A","category":"RESTORE_REFUSED","title":"โดนแฮก Steam ทำไงดี? รวมวิธีป้องกันและแก้ไขเมื่อบัญชีถูกคุกคาม | GamingDose","summary":"A user submitted a support request asking to recover deleted Team Fortress 2 items (Gibus, Pyrovision Goggles, Mercenary badge) after upgrading to TF2 Premium. Steam Support agent Preston restored the deleted items as a one-time customer service exception on January 23, 2018.","quote":"Sorry you accidentally deleted your item(s)!\n\nYou should find the item(s) in question available again in your backpack.\n\nPlease note that we've performed this as an exception and customer service gesture - this isn't something we can do in every case, and we may not be able to restore your items next time. Before deleting items in the future, please be confident that you won't regret the decision later.\n\nSteam Support\nPreston","source_url":"https://www.gamingdose.com/wp-content/uploads/2020/10/steam-support.jpg","source_host":"www.gamingdose.com","source_status":"public_url","source_group":"73f0f86bda5b8ed46f34","publication_date":"","language":"th","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-681610303b","original_id":"ih_12945129809608","tier":"A","category":"HACK_THEFT","title":"Come contattare l'assistenza di Steam | wikiHow","summary":"A screenshot of an automated Steam Support page confirming that the user's account password has been updated through the Find Account recovery process. The page displays a masked current email address (W***********@g****.c**) and provides options to sign in or change the email address.","quote":"Your password has been updated\n\nYour password has been successfully changed and can be used to log into the Steam Client and o\n\nSign in to Steam\n\nIf your email address also needs to be changed, you can do that now.\n\nCurrent email address:\nW***********@g****.c**\n\nChange my email address","source_url":"https://www.wikihow.com/images/8/80/Contact-Steam-Support-Step-20.jpg","source_host":"www.wikihow.com","source_status":"public_url","source_group":"bbc81d7c44deecd1ddc3","publication_date":"","language":"it","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-54378fb765","original_id":"ih_37324106424004","tier":"A","category":"RECOVERY_HIJACK","title":"CSGO skins worth millions allegedly stolen with help from Steam Support ...","summary":"This is a screenshot of an official Steam Support Knowledge Base article regarding recovering a stolen or hijacked Steam account. It outlines the requirements for verifying account ownership, including providing proof of ownership, the account login name, and the original email address.","quote":"Recovering a Stolen or Hijacked Steam Account\n\nIf you are unable to restore access to a hijacked, stolen, or self-locked Steam account using help.steampowered.com, Steam Support must first verify your ownership of the account before assisting with any changes.\n\nPlease submit or update your Steam Support ticket with the following information:\n\n1. Proof of account ownership (See below)\n2. Your Steam Account login name\n3. The original email address used on the account","source_url":"https://wholesgame.com/wp-content/uploads/Steam-Stolen-Account-Recovery-PNG.png","source_host":"wholesgame.com","source_status":"public_url","source_group":"2c3fd50860d16f16bfba","publication_date":"","language":"de","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7ec58ce6d6","original_id":"ih_40852949533420","tier":"A","category":"HACK_THEFT","title":"Un informático en el lado del mal: Cómo \\","summary":"A screenshot of the Steam Support account recovery page in Spanish showing an account linked to a yopmail.com email address. The automated system presents options to send a password reset code to that email or proceed if the user no longer has access to it.","quote":"Soporte de Steam\nInicio > Buscar cuenta > Enviar código\n\nHemos encontrado una cuenta asociada a [redacted]@yopmail.com\"\n\n¿Cómo te gustaría restablecer tu contraseña?\nEnviar un código de recuperación de cuenta a [redacted]@yopmail.com\nYa no tengo acceso a esta dirección de email","source_url":"https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgZ6niQxYmAQbWBgifAn0Qt5M48uPYrQBX32a0eydC7mNLE6jCoLZ6KY87ZOBhT-m4oU0icPX0ovFqqfD2SSYpRUfKlQbX-yeldusT_t6BVRdVkLqyRYJO7of6-mtKviVJnfIcX/s1600/steam1.jpg","source_host":"blogger.googleusercontent.com","source_status":"public_url","source_group":"c8d4de393bb1cf0712f0","publication_date":"","language":"es","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8c72aff270","original_id":"ih_75276207775049","tier":"A","category":"HACK_THEFT","title":"Steam: cómo recuperar un juego borrado permanentemente","summary":"On December 22, 2022, Steam's automated system issued an account lock alert to user 'pabli77777o' due to suspected unauthorized access. The alert disabled trading, purchasing, gifting, VAC servers, and community features until ownership is verified.","quote":"Alguien más puede haber accedido a esta cuenta.\n\nEl Soporte de Steam sospecha que alguien más podría haber accedido a tu cuenta. Hemos restringido temporalmente las modificaciones a esta cuenta como medida de seguridad. Por favor, contacta con el Soporte de Steam para que podamos ayudarte.\n\nEsta cuenta tendrá funcionalidad restringida hasta que el dueño haya recuperado el acceso.\n\nLos regalos, compras, intercambios, la activación de claves de producto, jugar en línea en servidores con VAC habilitado y el acceso a la Comunidad Steam han sido deshabilitados.\n\nEsto es lo que debes hacer a continuación:\n\nContactar con el Soporte de Steam\n\nPonte en contacto con el equipo de Soporte de Steam para que un miembro de nuestro equipo verifique que eres el propietario de la cuenta y te habilite de nuevo el acceso a la misma. Es posible que te solicite que demuestres ser el propietario de la cuenta.\n\nDispones de más información aquí: Reclamando una cuenta de Steam robada, Recomendaciones para la seguridad de tu cuenta","source_url":"https://pbs.twimg.com/media/Fk2-3jzXwAEIoaU.png","source_host":"pbs.twimg.com","source_status":"public_url","source_group":"aaa5146da732f89e9350","publication_date":"","language":"es","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-357bc433c1","original_id":"ih_52612153663829","tier":"A","category":"RESTORE_REFUSED","title":"стим апи ключ украли скриншот инвентарь","summary":"Steam Support agent Bonnie refused a user's request to restore lost, stolen, or scammed items. The reply cites Valve's item restoration policy, explaining that duplicating items negatively impacts the Steam Community Market economy.","quote":"Здравствуйте!\n\nЯ понимаю, насколько неприятно лишиться своих предметов. К сожалению, служба поддержки Steam не восстанавливает потерянные, украденные или обманом полученные от вас предметы.\n\nСлужба поддержки не удаляет предметы с аккаунтов, поскольку нам пришлось бы создавать копии предметов, чтобы восстановить их. Подобное копирование приводит к уменьшению стоимости всех предметов за счёт снижения их редкости и увеличения числа предметов в экономике, что негативно влияет на всех пользователей торговой площадки Steam. В целях защиты ценности инвентарей всех пользователей мы не восстанавливаем предметы. Чтобы узнать больше, ознакомьтесь со статьёй «Принципы восстановления предметов в Steam».\n\nЧтобы предоставить информацию о мошеннике, пожалуйтесь на него в сообществе Steam. Жалоба на мошенника в сообществе — это лучший способ предотвратить его вредоносную деятельность в будущем.\n\nЧтобы узнать, как не стать жертвой мошенничества или кражи в будущем, ознакомьтесь со статьёй «Частые вопросы об обманах при обмене».\n\nВсего доброго,\nBonnie","source_url":"https://cs12.pikabu.ru/post_img/big/2020/12/18/1/1608248431192264745.png","source_host":"cs12.pikabu.ru","source_status":"public_url","source_group":"59c21a445b665dcdaecb","publication_date":"","language":"ru","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a9305da52b","original_id":"ih_50552237091537","tier":"A","category":"RECOVERY_HIJACK","title":"Guia Completo para Resgatar sua Conta Steam Hackeada","summary":"The screenshot shows the official Portuguese Steam Support account recovery ticket creation form. It prompts the user to provide ownership verification details such as the original account email, phone number, payment receipt screenshots (BoaCompra), and additional descriptions.","quote":"Vamos recuperar a sua conta!\nAntes de recuperar a conta, precisamos confirmar que é o verdadeiro titular. Forneça o máximo de informações possível abaixo para agilizar o processo.","source_url":"https://gameskill.com.br/wp-content/uploads/2025/05/Captura-de-tela-2025-05-18-180759-768x473.png","source_host":"gameskill.com.br","source_status":"public_url","source_group":"6b503d317015f6c1ffaa","publication_date":"","language":"pt","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-802607ed40","original_id":"ih_80742560725825","tier":"A","category":"TRADE_REVERSAL","title":"Como devolver um jogo na Steam e solicitar reembolso","summary":"Steam Support offers a refund to the user's Steam Wallet for an AWP | Duality purchased on the Community Market due to extenuating circumstances. Accepting the offer will result in crediting the original purchase price in EUR to the user's wallet and removing the weapon skin from their CS:GO inventory.","quote":"Thanks for writing in about this and we appreciate your patience while we looked into this.\n\nBecause this is an extenuating circumstance, I'm happy to offer you a refund for the price you paid on the Community Market for the AWP | Duality currently in your CS:GO Inventory. Please note, if you accept this refund we will add the price you paid ( EUR) to your Steam Wallet and delete the AWP | Duality from your account.\n\nPlease let me know if you'd like to proceed.\n\nRegards,","source_url":"https://static.draft5.gg/news/2023/02/27164421/AWP-Doodle-Lore-Reembolso.jpeg","source_host":"static.draft5.gg","source_status":"public_url","source_group":"e78a673fedd4d711ceab","publication_date":"","language":"pt","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c1d204e888","original_id":"ih_49658490189037","tier":"A","category":"TRADE_REVERSAL","title":"Cómo hacer una captura de pantalla en Steam 2025 - YouTube","summary":"A Steam Support help page shows trade protection details for items traded from an account in Montreal, CA, including a Glock-18 | Candy Apple and MP9 | Slide. The page notes that trade-protected items may be reversed by either trade partner within 7 days before becoming final.","quote":"Trades containing Trade Protected items may be reversed by either trade partner for 7 days after the trade is confirmed. When a trade is reversed, the items are returned to their previous owner.","source_url":"https://res.cloudinary.com/dymlfnd8g/image/upload/v1752704046/Reversable-Steam-Trades_gjlk4k.webp","source_host":"res.cloudinary.com","source_status":"public_url","source_group":"a378dd332731b3e48c7d","publication_date":"","language":"es","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d213f4443b","original_id":"ih_26929956151977","tier":"A","category":"RECOVERY_HIJACK","title":"Cómo contactar al Soporte de Steam (con imágenes)","summary":"A screenshot showing the official Portuguese Steam Support account recovery form. The page prompts the user to provide ownership verification details such as the original account email, associated phone number, payment methods, and additional context.","quote":"Vamos recuperar a sua conta!\nAntes de recuperar a conta, precisamos confirmar que é o verdadeiro titular. Forneça o máximo de informações possível abaixo para agilizar o processo.","source_url":"https://gameskill.com.br/wp-content/uploads/2025/05/Captura-de-tela-2025-05-18-180759.png","source_host":"gameskill.com.br","source_status":"public_url","source_group":"a051d4fae12f3966b55d","publication_date":"","language":"es","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-bd586e8160","original_id":"ih_32553013162399","tier":"A","category":"TRADE_REVERSAL","title":"Como Reembolsar um Presente na Steam — Passo a Passo 2026 - YouTube","summary":"An automated Steam notification email confirming the sale of a Community Market item for 489.36 ARS to user Cy.Grrr. Due to an unusually high or low purchase price, Steam placed a temporary hold of up to five days on the wallet funds and stated that support cannot modify or accelerate the hold.","quote":"An item you listed in the Community Market has been sold to Cy.Grrr 🐾. Your Steam Wallet has been credited 489.36 ARS.\n\nThe purchase price for this item is unusual. Funds received from this sale will be held temporarily.\n\nFunds from this sale will be held by Steam for up to five days. In the meantime, the funds will be included in your pending wallet balance. In some situations, Steam Support may reverse the transaction and return the item to your Steam Inventory.\n\nSteam Support cannot modify or accelerate this process. We apologize for the inconvenience.\n\nThis email message will serve as your receipt. You can also access your Purchase History online at any time.","source_url":"https://i.ibb.co/n1S72zq/image.png","source_host":"i.ibb.co","source_status":"public_url","source_group":"58762bc0bd328858d5ba","publication_date":"","language":"pt","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1c619dda55","original_id":"ih_29292028139547","tier":"A","category":"BAN_NO_REASON","title":"steam support capture réponse objets volés","summary":"An automated restriction message displayed in the Steam client informs the user that features are temporarily unavailable due to detected unusual activity. The system notes that login from other devices is restricted during this period, clarifying that it is not a ban and access will be automatically restored by the system.","quote":"THIS FEATURE IS CURRENTLY UNAVAILABLE\n\nIMPORTANT\n\nThis restriction was applied automatically to help protect your account after unusual activity was detected.\n\nYou will not be able to log into this account using any other devices during this time.\n\nACCESS TO THESE FEATURES WILL BE RESTORED SOON.\n\nNote: This is not a ban. Features are temporarily restricted and will be enabled by the system, on the specified date.\n\nCONTACT STEAM SUPPORT","source_url":"https://i.redd.it/8nr5skrshfih1.jpeg","source_host":"i.redd.it","source_status":"public_url","source_group":"4559a752c1b75e98cf9c","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-753cc4816d","original_id":"ih_24882239026704","tier":"A","category":"HACK_THEFT","title":"Steam’de bu oyunu indirenler dikkat! Kötü amaçlı yazılım içeriyor","summary":"A screenshot of a tweet by SteamDB showing an official notice from Steam regarding the game PirateFi. Steam informed users that malicious builds were uploaded by the developer and advised players to scan their system or reformat their OS.","quote":"Hello @SteamDB\n\nWe are contacting you because you recently launched PirateFi (3476470) on Steam. The Steam account of the developer for this game uploaded builds to Steam that contained suspected malware.\n\nYou played PirateFi (3476470) on Steam while these builds were active, so it is likely that these malicious files launched on your computer.\n\nThe builds containing the suspected malware have been removed from Steam, but we strongly encourage you to run a full-system scan using an anti-virus product that you trust or use regularly, and inspect your system for unexpected or newly installed software. You may also consider fully reformatting your operating system to ensure that no malicious software remains on your machine.\n\nPlease contact Steam Support with any further questions.\n\nhttps://help.steampowered.com","source_url":"https://egetelgrafcom.teimg.com/egetelgraf-com/uploads/2025/02/ekran-alintisi-4.JPG","source_host":"egetelgrafcom.teimg.com","source_status":"public_url","source_group":"6af472a20e25f542f568","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-40a17159f9","original_id":"ih_50479791768436","tier":"A","category":"HACK_THEFT","title":"Çalınan Steam Hesabını Geri Alma - Donanım Kolik","summary":"A Turkish Steam Support account recovery web form (help.steampowered.com) filled out with account information to restore access. No support response or final decision is shown in the screenshot.","quote":"Haydi sizi hesabınıza yeniden kavuşturalım!\nHesabınızı kurtarmadan önce sizin asıl sahibiniz olduğunuzdan emin olmamız gerekmektedir. Bu işlemi aşağıdaki bilgileri olabildiğince sağlayarak hızlandırabilirsiniz.","source_url":"https://donanimkolik.com/wp-content/uploads/2025/06/steam-hesap-kurtarma.webp","source_host":"donanimkolik.com","source_status":"public_url","source_group":"c08958d2c71473d4dbc2","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5324e1901c","original_id":"ih_33220901734687","tier":"A","category":"HACK_THEFT","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"An automated Steam Guard security email sent to user 'wapdam1234' notifying them of an unauthorized login attempt from the Russian Federation. The email confirms that the correct account name and password were used to request the Steam Guard code.","quote":"wapdam1234,\n\nGörünüşe göre yeni bir aygıttan giriş yapmaya çalışıyorsunuz. Hesabınıza erişmek için gerekli Steam Guard kodu kodunuz şöyle:\n\nTalebin yapıldığı yer:\nRusya Federasyonu\n\nY3MRP\n\nBu siz değil misiniz?\n\nBu e-posta biri Steam adlı hesabınıza giriş yapmaya çalıştığı için gönderildi. Giriş yapılırken doğru hesap adı ve parola kullanıldı.","source_url":"https://files.sikayetvar.com/complaint/2822/28220410/steam-hesabim-calindi-steam-destek-geri-donmuyor-1.jpg","source_host":"files.sikayetvar.com","source_status":"public_url","source_group":"4a4390768dc03e2668c0","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-74cd33016f","original_id":"ih_98569634883570","tier":"A","category":"HACK_THEFT","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"Automated Steam Guard email sent to user wapdam1234 containing an access code for a login attempt originating from the Russian Federation. The image shows an automated security notification regarding unauthorized account access attempt.","quote":"wapdam1234,\n\nGörünüşe göre yeni bir aygıttan giriş yapmaya çalışıyorsunuz. Hesabınıza erişmek için gerekli Steam Guard kodu kodunuz şöyle:\n\nTalebin yapıldığı yer:\nRusya Federasyonu\nY3MRP","source_url":"https://files.sikayetvar.com/complaint/2822/28220410/steam-hesabim-calindi-steam-destek-geri-donmuyor-1_715x350.jpg","source_host":"files.sikayetvar.com","source_status":"public_url","source_group":"9530109d8875af2f1d74","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3519f7513f","original_id":"ih_73531978493130","tier":"A","category":"RECOVERY_HIJACK","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"An automated Steam Support error message informing the user that the maximum number of allowed recovery attempts for the account has been exceeded. The system instructs the user to try again later or attempt a different recovery method.","quote":"Bu hesap için izin verilen kurtarma denemesi sayısını aştınız. Lütfen daha sonra tekrar deneyin veya farklı bir kurtarma yöntemi kullanmayı deneyin.","source_url":"https://btt.community/uploads/default/original/3X/b/b/bb8947225c992e9ad5f7f25c614484d89b72027a.png","source_host":"btt.community","source_status":"public_url","source_group":"24a685b4aacf7d1ec9e7","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8c41eb97b5","original_id":"ih_34150827492158","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"The screenshot displays an email inbox listing automated notifications from Steam Support in Turkish regarding help request updates on September 21 and recently at 00:34. The specific details and final resolutions of the tickets are cut off in the email preview.","quote":"Steam Support\nSteam Destek'ten gelen yeni bir...\nSteam Merhaba Steam Destek'te...\n\nSteam Support\nYardım talebiniz Steam Destek ta...\nSteam Merhaba Destek talebiniz...\n\nSteam Support\nSteam Destek yardım talebiniz\nSteam Merhaba Yardım talebinizi...","source_url":"https://files.sikayetvar.com/complaint/3013/30137898/steam-support-yardimci-olmuyor-1_768x768.jpg","source_host":"files.sikayetvar.com","source_status":"public_url","source_group":"70a0ca53e5dac19683f7","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c55949a36c","original_id":"ih_88902310869536","tier":"A","category":"TRADE_REVERSAL","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"Steam issued an automated notification to user 'no_moment' revoking the gifted copy of 'Grand Theft Auto V' sent by user 'cezhsikolz'. The system removed the game on September 27 due to a payment processing issue during the original purchase. The notification advises the user to purchase the game directly from the Steam Store if they wish to continue playing.","quote":"no_moment için Steam Destek Uyarısı - 27 Eylül\n\nSize verilmiş olan hediye, hesabınızdan kaldırıldı.\n\nGrand Theft Auto V\n\n\"cezhsikolz\" tarafından size gönderilen hediye, bu ürünün ödeme işlemi sırasında gerçekleşen bir sorundan dolayı geri alındı. Bunun sonucu olarak bu hediye ile ilişkilendirilmiş oyunlar artık oynanamayacak. Eğer bu ürünü satın almak isterseniz Steam Mağaza'yı ziyaret edin. Veya bu hediye ile ilişkilendirilmiş yerel içeriği silmeyi de tercih edebilirsiniz.\n\nDaha fazla bilgi için Steam Destek'i ziyaret edin.","source_url":"https://store.donanimhaber.com/0b/05/2e/0b052ef4736dc5718c11b6f24755cfc1.jpg","source_host":"store.donanimhaber.com","source_status":"public_url","source_group":"c4445670c28d4c052864","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-382661ff90","original_id":"ih_40417837681381","tier":"A","category":"HACK_THEFT","title":"Steam Destek Yardımcı Olamıyor Destek Sistemi Çok Yavaş İşliyor ...","summary":"On February 5, 2024, the account 'unutma300' received an automated Steam Account Alert stating that someone else may have accessed the account. Steam temporarily restricted core features including purchasing, trading, CD key activation, and VAC server access until ownership could be confirmed with Steam Support.","quote":"unutma300 için Hesap Uyarısı - 5 Şub 2024\n\nBu hesaba bir başkası tarafından erişilmiş olabilir.\n\nSteam Destek hesabınıza bir başkası tarafından erişilmiş olabileceğinden şüpheleniyor. Güvenlik önlemi olarak bu hesaba müdahaleleri geçici olarak kısıtlıyoruz. Lütfen Steam Destek'e ulaşın ki size yardımcı olabilelim.\n\nBu hesabın işlevselliği sahibi yetkilerini tekrar kazanana dek kısıtlanmıştır.\n\nSatın alma, hediye etme, takas, CD anahtarı etkinleştirme, VAC kullanan oyun sunucularında çevrimiçi oynama ve Steam Topluluğu'na ulaşım engellenmiştir.\n\nBir sonraki yapmanız gereken şey:\n\nSteam Destek ile iletişime geç\n\nSteam Destek ile iletişim kurun ve bir destek görevlisi hesabın sahibinin size ait olduğunu onaylayıp hesap erişimini tekrar sağlasın. Hesabın sahibi olduğunuza dair kanıt sağlamanız istenebilir.\n\nDaha fazla bilgi burada mevcut: Çalınmış Steam Hesabını Geri Almak SSS, Hesap Güvenliği Tavsiyeleri","source_url":"https://files.sikayetvar.com/complaint/2785/27854699/steam-destek-yardimci-olamiyor-destek-sistemi-cok-yavas-isliyor-1.jpg","source_host":"files.sikayetvar.com","source_status":"public_url","source_group":"70691bbb4f98db13370d","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7933e3c899","original_id":"ih_73815724065935","tier":"A","category":"RESTORE_REFUSED","title":"Steam Ekran Görüntüleri Nasıl Bulunur ve Yedeklenir? - Смотреть онлайн ...","summary":"A Turkish user contacted Steam Support reporting that an unauthorized party accessed their account and transferred away valuable inventory items. Steam Support agent Salazar responded on November 7, 2024, refusing to restore or return the items in accordance with Steam's Item Restoration Policy.","quote":"Merhaba,\n\nHesabınızda yapılan takasların sizin izniniz olmadan gerçekleştirildiğini duyduğum için üzgünüm. Gerçekleştirmeniz gereken ilk ve en önemli adım hesabınızın güvence altında olduğundan emin olmaktır.\n\nEğer henüz etkinleştirmediyseniz, Steam Guard Mobil Kimlik Doğrulayıcı'yı etkinleştirmenizi tavsiye ederiz.\n\nAyrıca, Hesap Güvenliği Önerileri makalemize de bakmalı ve bu sayfadan daha önce hesabınızla kullanılmış tüm cihazların yetkilerini kaldırmalısınız.\n\nTakaslara gelecek olursak, Steam Destek, öğeleri Steam hesapları arasında taşıyamadığı gibi çalınma durumlarında bu öğelerin yenilerini de oluşturamamaktadır. Daha fazla detay için lütfen Steam Öğe Yenileme Politikamıza bakın.\n\nSteam Support\nSalazar","source_url":"https://files.sikayetvar.com/complaint/3061/30615819/steam-envanterim-calindi-ve-destek-yetersiz-kaldi-1.jpg","source_host":"files.sikayetvar.com","source_status":"public_url","source_group":"9f3bbb5f7e94a4042a3a","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9e19b106bf","original_id":"ih_59532726409815","tier":"A","category":"HACK_THEFT","title":"Steam ekran görüntüsü paylaşma!! (2021) - Смотреть онлайн в поиске ...","summary":"On February 5, 2024, Steam issued an automated account alert for account 'unutma300' due to suspected unauthorized access by another party. The account's trading, purchasing, and community features were restricted until the owner contacts Steam Support with proof of ownership.","quote":"Bu hesaba bir başkası tarafından erişilmiş olabilir.\nSteam Destek hesabınıza bir başkası tarafından erişilmiş olabileceğinden şüpheleniyor. Güvenlik önlemi olarak bu hesaba müdahaleleri geçici olarak kısıtlıyoruz. Lütfen Steam Destek'e ulaşın ki size yardımcı olabilelim.\n\nBu hesabın işlevselliği sahibi yetkilerini tekrar kazanana dek kısıtlanmıştır.\nSatın alma, hediye etme, takas, CD anahtarı etkinleştirme, VAC kullanan oyun sunucularında çevrimiçi oynama ve Steam Topluluğu'na ulaşım engellenmiştir.\n\nBir sonraki yapmanız gereken şey:\n\nSteam Destek ile iletişime geç\n\nSteam Destek ile iletişim kurun ve bir destek görevlisi hesabın sahibinin size ait olduğunu onaylayıp hesap erişimini tekrar sağlasın. Hesabın sahibi olduğunuza dair kanıt sağlamanız istenebilir.\n\nDaha fazla bilgi burada mevcut: Çalınmış Steam Hesabını Geri Almak SSS, Hesap Güvenliği Tavsiyeleri","source_url":"https://files.sikayetvar.com/complaint/2785/27854699/steam-destek-yardimci-olamiyor-destek-sistemi-cok-yavas-isliyor-1_350x350.jpg","source_host":"files.sikayetvar.com","source_status":"public_url","source_group":"638262d91f6f8d86c97b","publication_date":"","language":"tr","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4d110de00a","original_id":"ih_52619890951838","tier":"A","category":"HACK_THEFT","title":"steam suporte print itens roubados resposta","summary":"An automated Steam Guard security email notifying the user of an unauthorized login attempt to their account originating from Germany. The email provides a 2FA access code (WK38G) required to access the account.","quote":"It looks like you are trying to log in from a new device. Here is the Steam Guard code you need to access your account:\n\nRequest made from\nGermany\nWK38G\n\nIf this wasn't you\n\nThis email was sent because someone attempted to log in to your Steam account. The login attempt included your","source_url":"https://i.redd.it/y26yy7s9mzge1.jpeg","source_host":"i.redd.it","source_status":"public_url","source_group":"6e3e7370af6adb39e46b","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-699ff025d4","original_id":"ih_88681474468301","tier":"A","category":"HACK_THEFT","title":"steam被盗以后如何挽回损失 - 知乎","summary":"This screenshot shows an automated Steam email notification in Chinese informing the user that the email address associated with their account was successfully changed from an IP address in the Netherlands (185.236.77.197). The email provides instructions to change passwords or use the account recovery link if the action was unauthorized.","quote":"与 Steam 帐户关联的电子邮件地址已被成功更改。\n\n我们发送这条通知给您，用以确保您的 Steam 帐户的隐私和安全。如果您已授权此更改，您将不必采取进一步操作。\n\n如果您未曾授权来自 185.236.77.197 (NL) 的计算机的更改，那么请更改您的 Steam 密码，并考虑更改您的电子邮件密码，确保您的帐户安全。\n\n如果您无法访问您的帐户，那么您可以使用该帐户专用救援链接以获得救援或自行锁定您的帐户的协助。\n\nSteam 团队\nhttps://help.steampowered.com","source_url":"https://pica.zhimg.com/v2-aac2fc3a0f467a25c75503be55c262de_1440w.jpg","source_host":"pica.zhimg.com","source_status":"public_url","source_group":"ba289cc89ecf99f0bfcc","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6824bd80ed","original_id":"ih_61830302737752","tier":"A","category":"RESTORE_REFUSED","title":"Steam钱包被盗，余额转赠礼物，一定要及时追回退款！ - 知乎","summary":"Steam Support agent Kimi responded to a user reporting unauthorized purchases on their account on May 23. The agent emphasized that account security is the user's personal responsibility and refused to restore any funds, games, or items that left the account, citing Steam policy.","quote":"您好：\n\n很遗憾听到您的账户中有未经授权的购买。\n\n须知 Steam 帐户使用与安全性的保护是用户个人的责任。\n\n若您认为您的帐户遭他人未经许可登录或密码已被盗取，您能自行变更帐户密码或更改绑定邮箱。\n\n同时也建议您详阅我们的帐户安全性建议。\n\n无论任何原因，Steam 客服不会替您恢复任何已离开账户的资金、游戏或物品。即便这是帐户在遭到他人使用期间所产生的购买。详情请参阅我们的物品恢复政策。\n\n若您有其他关于Steam账户的问题，请再与我们联系。\n\n祝您生活愉快！\nKimi","source_url":"https://pic4.zhimg.com/v2-66b97bd2513b7fe3799cfeea97a22b8d_r.jpg","source_host":"pic4.zhimg.com","source_status":"public_url","source_group":"f98f99587c69cacdaadf","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9e0d334b7f","original_id":"ih_46964497379442","tier":"A","category":"HACK_THEFT","title":"Steam钱包被盗，余额转赠礼物，一定要及时追回退款！ - 知乎","summary":"Steam Support agent Kaia responds to an account compromise incident, stating that Steam has exceptionally refunded recent fraudulent gift purchases back to the user's Steam wallet. The message provides general account security advice regarding compromised emails, malware, and enabling Steam Guard Mobile Authenticator.","quote":"您好，\n\n经我们仔细查核，Steam 已针对帐户近期的礼物购买破例作出退款处理，相关资金应会出现在您的 Steam 钱包内。\n\n请须知，Steam 帐户使用与安全性的保护是用户个人的责任。导致盗号的原因有许多，任何可能泄露您登录信息的行为如：在不安全的网络环境登录 Steam、在不同用户之间转移您的 Steam 帐户、丢失绑定手机、电脑中毒，以上等等以及其他未列出的情况均有可能导致您的账号被盗。\n\n另外一种常见的手段是联系邮箱遭到控制，若有任何的变化帐户所有人将不会收到通知，因此我们建议用户不定期的变更帐户密码或更改绑定邮箱，因为联系邮箱很有可能有一段时间遭他人操控；更重要的是我们强烈建议用户启用 Steam 令牌手机认证器来对帐户作出双重保护。\n\n此外，我们也建议您详阅相关的帐户安全性建议。\n\n若您遇到任何其他的困难，请再与我们联系 - 我们将竭诚为您提供协助。\n\nSteam Support\nKaia","source_url":"https://pic1.zhimg.com/v2-d6b80fdcec3f33c6cb11bbd2dc65039a_r.jpg","source_host":"pic1.zhimg.com","source_status":"public_url","source_group":"2ba330bc297f4a710ef6","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8b901b0220","original_id":"ih_80854054003085","tier":"A","category":"RESTORE_REFUSED","title":"【問題】steam錢包被盜在社群交易買了奇怪的東西客服要怎麼找 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"Official Steam Help page in Traditional Chinese detailing the reporting process for scams and account theft. It explicitly highlights Steam Support policy that no items or gifts lost in unfair trades will ever be restored, with zero exceptions.","quote":"通過 Steam 社群舉報詐騙者、盜用帳戶者或網路釣魚者永遠比提交 Steam 客服表單進行舉報更有效。社群舉報包含著相關帳戶間互動的最有用的資訊，並且稽核和採取行動的時間也更短。\n\n如果我們對被舉報人採取任何措施，我們將向您告知。\n\nSteam 客服不會返還任何您認為被不公平交易的物品或禮物。這項政策沒有任何例外可能。\n\n您最近未完成任何交易。按此了解如何透過使用者的 Steam 社群個人檔案檢舉他們。","source_url":"https://truth.bahamut.com.tw/s01/202412/forum/60599/82afbecef84c9075d14a74ca6ff2fd76.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"ecd5a3f0201c2ffeda8b","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ff871480b5","original_id":"ih_42375652436417","tier":"A","category":"HACK_THEFT","title":"steam被盗，到底需要提供多少信息？ - 知乎","summary":"A screenshot of a Steam Support ticket (HT-G5WT-6483-7D9K) opened to recover a lost Steam account ('我需要恢复我的帐户'). On November 4, the user attached screenshots of wallet code cards as proof of ownership and received an automated system message confirming ticket creation.","quote":"请注意：这并非即时客服系统，敬请耐心等候客服人员的受理。您的客服案件已成功建立，客服案件编号是HT-G5WT-6483-7D9K。当客服人员回复您的请求时，系统将发送一封通知邮件至：[email omitted]。","source_url":"https://pic2.zhimg.com/v2-18ad89f6c01872f8e4879363751f7a25_r.jpg","source_host":"pic2.zhimg.com","source_status":"public_url","source_group":"5a7e6503b40bd099e98f","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2a2985ea27","original_id":"ih_61061788665524","tier":"A","category":"RESTORE_REFUSED","title":"关于我11月2号下午Dota2饰品被盗的一些反思…… - 知乎","summary":"Steam Support agent Lexie C refused to restore items lost to theft or scamming, explaining Valve's policy against duplicating items to protect the Steam Community Market economy. The user replied demanding an explanation and asking for penalties against the accounts that purchased the stolen items at abnormal prices.","quote":"请参阅我们的帐户安全建议文章。我们也强烈建议您启用Steam令牌手机验证器。\n\n此外，很遗憾听见您失去了物品，但客服将不会因任何理由恢复已离开了帐户的物品，即便您是受到欺骗或遭盗取。\n\n由于遭骗取或窃取的物品通常在短期内转手数次，有些已转入正常用户的帐户中，因此在恢复物品时，客服只能透过复制的方式还原。然而复制物品会降低其稀有度，贬低市场内物品的价值并扰乱市场经济，直接影响每个参与交易的用户。故为了维护所有用户的物品库价值，我们已不再复制物品来恢复失去的物品。详情请参阅Steam 物品恢复政策知识库文章。\n\n希望您能理解政策背后的原因。\n\n若您想学习如何避免受骗上当，请参阅我们的\"交易欺诈常见问题\"知识库文章。\n\nSteam Support\nLexie C","source_url":"https://pic2.zhimg.com/v2-a11f3e7bdaadac1032686f7ff3d20c71_r.jpg","source_host":"pic2.zhimg.com","source_status":"public_url","source_group":"56160bd8f216776de982","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c530a9bb80","original_id":"ih_28064254562394","tier":"A","category":"HACK_THEFT","title":"Steam账号被盗申诉教程 - 知乎","summary":"An automated email notification from Steam Support acknowledging receipt of a user's support request in Simplified Chinese. It informs the user that their request is under investigation and that an update will be provided via email.","quote":"您好\n\nSteam 客服已经收到了您的客服申请。\n\n我们正在调查您的客服案件，并会尽快给您答复。\n\n查看客服案件\n\n这是一封自动发送的电子邮件。如果您回复此邮件，将无人阅读。请使用上面的按钮更新您的请求。\n\n我们将通过电子邮件回复您的请求。\n\n祝您愉快，\nSteam团队","source_url":"https://pic1.zhimg.com/v2-e8f1940fd7d7b2e46604521544288190_r.jpg","source_host":"pic1.zhimg.com","source_status":"public_url","source_group":"73c6aeb838b895517399","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7185138839","original_id":"ih_43942149087767","tier":"A","category":"HACK_THEFT","title":"steam被盗礼物凭证找回教程《绝地求生》PUBG吃鸡找回账号教程-猫咪网络","summary":"A screenshot of Steam's official support page showing an automated verification prompt during an account recovery submission for a stolen account. The system requires the user to enter an email verification code before delivering the help request to support agents.","quote":"联系 STEAM 客服\n\n我们需要确认您会收到我们的电子邮件回复。我们已发送了一封电子邮件至：\n输入发送到您电子邮件中的代码：\n注意：只有您输入了代码，我们的客服才会收到您的消息。在点击“发送”之前，请勿关闭此窗口。","source_url":"https://maoaiyu.com/wp-content/uploads/2022/10/OT20220607022516549.png","source_host":"maoaiyu.com","source_status":"public_url","source_group":"7e5741fe03ba65162161","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-697e6c5778","original_id":"ih_13995487687509","tier":"A","category":"HACK_THEFT","title":"【問題】steam被盜 客服沒有對應的選項 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"The user's Steam account (nakumi0504) was compromised, resulting in items being automatically listed and sold on the Steam Community Market for 0.10 TWD each to buyer dungeonmaster0012. The screenshot displays an automated Steam email receipt confirming one of at least 97 market transactions. No direct response or correspondence from a human Steam Support agent is present.","quote":"nakumi0504，您好！\n\n您在社区市场上上架的一件物品已售给了 dungeonmaster0012。您的 Steam 钱包已获得 0.10 TWD。\n\n这封电子邮件将作为您的收据。您也可以随时在线查看您的消费历史记录。","source_url":"https://truth.bahamut.com.tw/s01/202302/2d404b0c9db6dd85e90161df4f21c660.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"efe1368dc81b912df1b4","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b4aee1418c","original_id":"ih_48017093234569","tier":"A","category":"RECOVERY_HIJACK","title":"STEAM账号被盗怎么办？ - 知乎","summary":"Steam Support agent Salazar responded to an account recovery/ownership verification request, stating that insufficient information was provided. The agent requested a screenshot of the last Alipay payment transaction showing item details, date, and amount, along with the full name of the Alipay account holder to verify account ownership.","quote":"我们尚未收到足够的信息来为您提供所需协助。在确认您的身份之前我们将无法提供进一步的协助，因此请您配合提供相关信息。\n\n请登录当初用来付款的支付宝账户，并找到此 Steam 帐户上进行的最后一笔支付记录。\n\n将该消费明细截屏上传给我们；截屏请务必包含完整商品详情、购买日期与金额。\n\n此外也请告知支付宝账户持有人姓名以供我们查验。\n\n在确认您为帐户所有人后，我们将很乐意为您提供协助。\n\nThanks for using Steam,\nSalazar","source_url":"https://pic4.zhimg.com/v2-312095be3b7bd6cf88f44fd509e76b00_r.jpg","source_host":"pic4.zhimg.com","source_status":"public_url","source_group":"a969a2ddd9ff7368a7db","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a59b459f8a","original_id":"ih_71800132374699","tier":"A","category":"HACK_THEFT","title":"steam被盗?申诉时所有的问题集锦及找回时的注意事项（几乎百分百找回） - 知乎","summary":"An automated email notification informing the user that the email address associated with their CS:GO account was successfully changed from IP address 223.88.217.35 in China. The message provides options to secure or lock the account if the modification was unauthorized.","quote":"Б, 您好！\n与 CS:GO 帐户关联的电子邮件地址已被成功更改。\n\n我们发送这条通知给你，用以确保您的 CS:GO 帐户的隐私和安全。如果您已授权此更改，您将不必采取进一步操作。\n如果你未曾授权来自 223.88.217.35（CN）的计算机的更改，那么请更改您的 CS:GO 密码，并考虑更改您的电子邮件密码，确保您的帐户安全。\n如果您无法访问您的帐户，那么可以使用该帐户专用恢复链接来帮助您恢复或自行锁定您的帐户。\n\nCS:GO 团队\nhttp://www.csgo.com.cn/","source_url":"https://pic3.zhimg.com/v2-b374b72378ceba3bc8ae1f40ba863ca4_1440w.jpg","source_host":"pic3.zhimg.com","source_status":"public_url","source_group":"d84dc2b4cee44fe9bfae","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-55a94976f7","original_id":"ih_85458870715245","tier":"A","category":"HACK_THEFT","title":"一次 Steam 帐号被盗找回 + 游戏退款成功的记录，给大家作为参考 - 知乎","summary":"A user submitted a Steam Support ticket (HT-72HV-5F45-T86Y) on December 15 to recover a hijacked Steam account containing a balance of 388 CNY and multiple games. The screenshot shows the automated system confirmation page on help.steampowered.com confirming that the ticket was created and is awaiting staff response.","quote":"请注意：这并非即时客服系统，敬请耐心等待客服人员的受理。\n您的客服案件已成功建立，客服案件编号是HT-72HV-5F45-T86Y。当客服人员回复您的请求时，系统将发送一封通知邮件至：[email omitted]。","source_url":"https://pic2.zhimg.com/v2-197b47c778a3543769fc106467ffae25_b.jpg","source_host":"pic2.zhimg.com","source_status":"public_url","source_group":"7f6abe804c72e6393f64","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2a7321f4f9","original_id":"ih_84228074891596","tier":"A","category":"RECOVERY_HIJACK","title":"【問題】Steam被盜後客服回應處理 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"Steam Support responded to an account recovery ticket requiring additional proof of ownership. Although the user's submitted credit card details were successfully verified, support requested a CD key for a game activated on the account in January 2018 before providing further help.","quote":"感謝您的耐心等待，我們了解您目前遇到的狀況，也理解您找回帳戶的著急。\n\n我們已驗證您所提供的信用卡資訊，您不需要再次提供信用卡帳單。\n\n然而為了更加嚴謹地保護我們的用戶，當前仍需更多資訊來驗證您的帳戶所有權。\n\n經查詢此帳戶於2018年1月註冊了來自零售通路或網路上購買的遊戲軟體，因此請提供該遊戲的 CD 序列回復給我們\n\n如果您找不到 CD 序號，請參見以下連結：\nhttps://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601&l=traditional%20chinese\n\n範例：\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\n在確認您為帳戶所有人後，我們很樂意為您提供協助。","source_url":"https://truth.bahamut.com.tw/s01/202208/9194c1ecb62140b95313d313d346b687.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"50c34829d61b5e4e2d73","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-722e6fb61b","original_id":"ih_32389384445354","tier":"A","category":"HACK_THEFT","title":"【問題】我的帳號被盜了怎麼辦(以解決) @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"The user's Steam account was compromised by an unauthorized login from an external IP address, leading to spam posted on their profile. On December 3, 2024, Steam's automated system issued an account lock notice restricting community, trading, and market functions until support is contacted. The user submitted a recovery request (ticket HT-FW24-GVMC-J79D) on December 4, 2024.","quote":"此帳戶由於在 Steam 上發佈或推薦可疑內容而被鎖定\n\n當 Steam 上的內容被歸類為可疑內容，發佈或推薦該內容的帳戶會被鎖定，好讓帳戶所有人可以對其帳戶、電子郵件和電腦進行安全確認。\n\n此帳戶發佈或推薦的可疑內容：\n\n(連結已移除) all gay here\n\n此帳戶功能將受到限制，直到您聯絡 Steam 客服為止。在此期間，您將無法在社群內進行互動、交易、使用市集、對此帳戶進行變更，以及在受 VAC 保護的伺服器上遊玩遊戲。\n\n聯絡 Steam 客服","source_url":"https://truth.bahamut.com.tw/s01/202412/forum/60599/2042997b54b546b7f7264b289c05c43d.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"24b786158881ae02f64c","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-63161e496a","original_id":"ih_53999292570724","tier":"A","category":"RECOVERY_HIJACK","title":"steam号被盗了怎么办 steam账号被盗了怎么找回 _交易猫","summary":"The screenshot shows the official Steam Support account recovery interface in Chinese asking the user to provide ownership verification details such as original email, linked phone number, and payment methods.","quote":"让我们来帮您找回帐户！\n提醒您，这不是即时交流系统，请耐心等候客服受理。\n在恢复您的帐户前，我们需要确认您是该帐户的创建人。请尽可能在下方提供详尽的信息以加速此过程。","source_url":"http://android-imgs.25pp.com/fs08/2024/04/07/3/9ce4a11dff00f756bb53a145ed382a44.jpg?x-oss-process=image/watermark,image_ZnMwOC8yMDIzLzA5LzA1LzkvMzVkN2NhMTQ5MDc2ZjQxNDcyYWYzMmQxYzU3ZjhiZGUucG5nP3gtb3NzLXByb2Nlc3M9aW1hZ2UvcmVzaXplLGhfMTAwLG1fbGZpdA==,x_30,y_20,t_100","source_host":"android-imgs.25pp.com","source_status":"public_url","source_group":"0ef030482a832a73d62e","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-bef1d49f6a","original_id":"ih_15656065661391","tier":"A","category":"HACK_THEFT","title":"Steam账号被盗申诉教程 - 知乎","summary":"A Steam user's account and email were compromised by an attacker who impersonated Steam Support inside ticket correspondence to demand a game purchase. On April 6, official Steam Support warned the user about the scam attempt, clarified official support procedures, and successfully reset the account's email and password.","quote":"您好，\n\nSteam 客服并非即时客服，而是依序处理并回复案件。若造成您等候时间较长，还请您见谅。\n\n我查看了您先前的案件，盗号者进入了您的邮箱假装Steam客服给您发送了回复，您可以对比看一下，就能发现盗号者从您的信箱发出的信息与我们Steam客服发送的回复背景颜色不一样。Steam客服不会要求您重新购买游戏才能协助您恢复帐户，也不会向您要求密码，请您切勿将密码告知他人。\n\n请您立即检查您的邮箱是否开启了“推送至其他邮箱”的功能，并更换邮箱密码。\n\n当前，我已重置该帐户的绑定邮箱与密码。\n\n重置后的新密码将以独立的电子邮件寄发给您。请使用新密码登录您的帐户，并立刻更改您的密码。若您未收到新密码，请检查您的邮箱是否将Steam邮件标记为垃圾邮件。","source_url":"https://picx.zhimg.com/v2-b8c64643f3cbf4068c67fe7e7e406e8d_1440w.jpg","source_host":"picx.zhimg.com","source_status":"public_url","source_group":"5a926934611e0171860e","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-315ea1ea82","original_id":"ih_79972177732677","tier":"A","category":"RECOVERY_HIJACK","title":"【閒聊】有人真的能透過steam 客服找回自己的帳號密碼嗎? @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"Steam Support agent Mindy rejected the user's proof of ownership because the credit card details did not match account records. Support required a full-color image of a Steam Wallet gift card redeemed in 2017 to proceed, and the ticket was marked as closed.","quote":"您所提供部分信用卡資訊與帳戶紀錄不符；我們理解尋找過去消費紀錄的不易，若您無法提供先前客服人員所詢問的驗證憑證，請您改為提供下列所有權憑證：\n\n由於本帳戶曾在2017年使用 Steam 錢包儲值碼進行儲值，因此請您透過 .jpg 的格式提供該儲值碼的數位影像或實體掃描影像。\n\n請提供全彩的影像，而非影印複本。\n\nSteam Support\nMindy","source_url":"https://truth.bahamut.com.tw/s01/202407/forum/60599/1ace319ad7a636e6e0c89a92a74cc5ae.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"d42f2e2fa12b4b981bb9","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6f85b233ac","original_id":"ih_35331226935120","tier":"A","category":"HACK_THEFT","title":"【問題】寄信到steam客服 收到回信卻無法看 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"This screenshot displays an official Steam Support help page in Traditional Chinese detailing instructions for users whose account has been compromised or hijacked. It guides users through malware removal, securing their email account, recognizing official Steam domains, and initiating account recovery.","quote":"如果我的 Steam 帳戶被盜的話該怎麼辦？\n若您的 Steam 帳戶已遭盜取或劫持，您應該在找回帳戶前執行以下步驟，以確保帳戶不會再次被盜。\n\n第一步 - 替您的電腦掃毒\n病毒、鍵盤側錄程式、間諜軟體和其它惡意軟體會竊取您的 Steam 帳戶和密碼。在重設您 Steam 帳戶的密碼前，您應該執行病毒和間諜軟體掃描以確保您的電腦中不存在這類型的軟體。\n\n第二步 - 變更您的電子郵件帳戶的密碼\n普遍來說，您於 Steam 帳戶中設定的電子郵件帳戶遭盜用後，Steam 帳戶才會因此遭竊。請立即變更您電子郵件帳戶的密碼，確保劫持者無法再次竊取您的 Steam 帳戶，或讓您難以向 Steam 客服求助。\n\n以及我們永遠講不膩的...\n\n切勿與他人分享您的密碼\n永遠不要將您的 Steam 帳戶密碼告訴朋友或是要求它的個人。Steam 客服也絕對不會向您索取任何密碼。\n\n使用官方的 STEAM 網站\n請認明 Steam 官方網站再行登入，像是 steampowered.com 和 steamcommunity.com。這些官方頁面都會包含延伸驗證 SSL 憑證（新版瀏覽器的網址列中會以綠色文字或綠色的醒目標示註明），網址旁同時會顯示「Valve Corp. [US]」字樣。\n\n如果您懷疑要求登入資訊的網站並非官方的 Steam 網站，請不要在這個網站上輸入任何資訊並忽略它。\n\n深入了解如何保護您的帳戶\n您可以透過造訪 Steam 客服帳戶安全建議來找到更多關於如何保障您帳戶，使其不被盜取或網路釣魚等相關資訊。\n\n找回我的帳戶\n只要您確定正在使用的電腦與電子郵件信箱沒有安全上的顧慮，便能透過變更密碼來找回您的 Steam 帳戶。","source_url":"https://truth.bahamut.com.tw/s01/202302/b1eed9afa5bcf408b58330c8347debec.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"9b017a251b776577453c","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-776a0254d4","original_id":"ih_61158503780770","tier":"A","category":"HACK_THEFT","title":"steam soporte captura objetos robados respuesta","summary":"An automated Steam security email containing a code to change login credentials, requested from a location in the Russian Federation. The email alerts the account owner to an unauthorized login or credential change attempt.","quote":"Here is the code you need to change your Steam login credentials:\n\nIf you are not trying to change your Steam login credentials from a computer located in , Russian Federation, please ignore this email. It is possible that another user entered their login information incorrectly.","source_url":"https://i.redd.it/dbphmp4x4qje1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"b41e542a696adad00f40","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-df3991b193","original_id":"ih_28381215511464","tier":"A","category":"RECOVERY_HIJACK","title":"steam soporte captura objetos robados respuesta","summary":"This screenshot displays Steam Support's official self-service help page in Spanish regarding stolen or hijacked accounts. It instructs users to clean their PC of malware, secure their linked email account, avoid sharing credentials, and click to reset their password.","quote":"Qué hago si me roban la cuenta de Steam\nSi tu cuenta de Steam ha sido robada o secuestrada, deberías completar los pasos de abajo antes de recuperar tu cuenta y así asegurarte de que no te la roban de nuevo.\n\nPaso 1: Analiza el equipo\nLos virus, keyloggers, spyware u otro código malicioso podrían robar el nombre y contraseña de tu cuenta de Steam. Antes de restablecer la contraseña de tu cuenta de Steam, deberías ejecutar tu software antivirus y antispyware para asegurarte de que dichos programas no están presentes en tu equipo.\n\nPaso 2: Cambia la contraseña de tu email\nLa seguridad de una cuenta de Steam normalmente se ve comprometida tras verse comprometida la seguridad de la dirección de email asociada. Cambiar la contraseña de tu email impedirá que el ladrón pueda robar de nuevo tu cuenta de Steam o interferir con la asistencia del equipo de soporte.\n\nY como siempre...\n\nNO COMPARTAS TU CONTRASEÑA\nNunca proporciones la contraseña de tu cuenta de Steam a un amigo u otro individuo que pregunte por ella. Los representantes del Soporte de Steam nunca te pedirán tu contraseña.\n\nUTILIZA SITIOS WEB OFICIALES DE STEAM\nIntroduce tu contraseña solo en sitios web oficiales de Steam, como steampowered.com y steamcommunity.com.\nSi sospechas que un sitio web que te solicita tus datos de inicio de sesión no es uno de los oficiales de Steam, por favor, no introduzcas ningún tipo de información en él e ignóralo.\n\nMÁS INFORMACIÓN SOBRE CÓMO PROTEGER TU CUENTA\nPuedes encontrar información adicional sobre cómo proteger tu cuenta y a ti mismo del robo de cuentas y del phishing visitando el artículo Recomendaciones para la seguridad de tu cuenta del Soporte de Steam.\n\nRecuperar mi cuenta\nUna vez te asegures de que tanto el equipo como el email que estás utilizando son seguros, podrás recu","source_url":"https://www.softzone.es/app/uploads-softzone.es/2025/07/Restablecer-contrasena-steam.jpg","source_host":"www.softzone.es","source_status":"public_url","source_group":"ce28875d5901fa90ffab","publication_date":"","language":"es","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-33a9010010","original_id":"ih_50449099097949","tier":"A","category":"HACK_THEFT","title":"STEAM账号被盗怎么办？ - 知乎","summary":"Steam Support responded to a hijacked account claim, confirming unauthorized access. Support agent Kris reset the account's contact email and password, sent login credentials via email, and imposed a 15-day trade/market cooldown for security.","quote":"您的帐户看起来很可能已被他人盗用。我们强烈的建议您启用 Steam 令牌手机认证器来保护您的帐户安全。\n\n我们已重置了该帐户的联系邮箱与密码，并另外在一封独立的电子邮件发送一组新密码；请您使用新密码重新登录该帐户。倘若您未收到该邮件，请检查您邮箱的过滤器是否将其标记为垃圾邮件。\n\n基于安全考量，帐密重设后交易及社区市场功能将会进入 15 天的冷却期。\n\n此外也建议您详阅我们的帐户安全性建议。\n\n若您遇到任何其它的困难，请再与我们联系 - 我们将竭诚为您提供协助。\n\nThanks for using Steam,\nKris","source_url":"https://pic4.zhimg.com/v2-f536817cb278b439927d7e01870e12ad_r.jpg","source_host":"pic4.zhimg.com","source_status":"public_url","source_group":"985d0ef29831fe48c875","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3d13028a4b","original_id":"ih_55121087317724","tier":"A","category":"HACK_THEFT","title":"steam被盗找回方法-亲身经历 - 知乎","summary":"An automated Steam notification email in Chinese confirming a successful password change. It provides instructions and a recovery link to secure or lock the account if the change was unauthorized.","quote":"您 Steam 帐户的密码已更改成功。\n\n我们发送这条通知给您，用以确保您的 Steam 帐户的隐私和安全。如果您已授权此更改，您将不必采取进一步操作。\n\n如果您未曾授权此更改，那么请更改您的 Steam 密码，并考虑更改您的电子邮件密码，确保您的帐户安全。\n\n如果您无法访问您的帐户，那么可以使用该帐户专用恢复链接来帮助您恢复或自行锁定您的帐户。\n\n祝您愉快，\nSteam 团队","source_url":"https://pic2.zhimg.com/v2-b09016fa3f8d58908795104a68c355ed_1440w.jpg","source_host":"pic2.zhimg.com","source_status":"public_url","source_group":"90c1536960600140105b","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-053b718f71","original_id":"ih_31515975278929","tier":"A","category":"RECOVERY_HIJACK","title":"Steam账号被盗申诉教程 - 知乎","summary":"A screenshot of Steam's official account recovery page in Chinese. The form instructs the user to provide detailed proof of ownership, such as the original registration email and linked phone number, to verify account creation.","quote":"让我们来帮您找回帐户！\n提醒您，这不是即时交流系统，请耐心等候客服受理。\n在恢复您的帐户前，我们需要确认您是该帐户的创建人。请尽可能在下方提供详尽的信息以加速此过程。\n您当前使用的电子邮件地址（我们的答复将发送至此）\n请提供您 Steam 帐户的相关信息...\n您注册帐户当时使用的电子邮件地址是什么？\n想不起注册时使用的邮箱吗？那改提供印象中最早使用过的\n提供一个您的帐户关联的手机号码\n您的帐户也许添加了手机号码，能帮助您恢复帐户。","source_url":"https://pic2.zhimg.com/v2-e47fbe5fcf30932d65b0ed5951b1ca89_1440w.jpg","source_host":"pic2.zhimg.com","source_status":"public_url","source_group":"2adf1d88447732325b4a","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0d0c808eb7","original_id":"ih_25259751570254","tier":"A","category":"HACK_THEFT","title":"【問題】steam被盜(已解決) @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"An automated Steam notification email informing the user that their account's registered email address was changed from a computer in Russia (IP 194.156.106.33). The message prompts the owner to change passwords and use recovery links if the action was unauthorized.","quote":"您的 Steam 帳戶上登記的的電子信箱已成功變更。\n\n我們寄送這封通知是為了確保您的 Steam 帳戶的隱私與安全性。若是您本人授權此變更，則無需採取任何動作。\n\n若此變更非經您本人使用位於 194.156.106.33 (RU) 的電腦授權，請變更 Steam 的密碼，同時考慮變更電子信箱的密碼，以確保帳戶安全。\n\n若您無法存取帳戶，請利用此帳戶恢復連結來恢復或自行鎖定帳戶。\n\nSteam 團隊\nhttps://help.steampowered.com","source_url":"https://truth.bahamut.com.tw/s01/202001/548045313f4932ef0b8f837ce83b2b96.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"31016a61f8cb2610b4b3","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2a663592e6","original_id":"ih_48376161708227","tier":"A","category":"HACK_THEFT","title":"Steam账号被盗快速找回，不走弯路 - 知乎","summary":"A Chinese-language screenshot of the Steam Support account recovery page, highlighting the option to proceed when the user no longer has access to their email address.","quote":"Steam 客服\n主页 > 寻找帐户 > 发送代码\n\n我们发现关联帐户\n\n您希望如何更改您的密码？\n\n通过电子邮件发送帐户验证码至 i*********@8*.c**\n\n我已无法访问此电子邮件地址","source_url":"https://pic1.zhimg.com/v2-6689866d3bef5bc050c8a8f2e7966b4c_1440w.jpg","source_host":"pic1.zhimg.com","source_status":"public_url","source_group":"d9ff0ca66daa65e74dd4","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-784ed43968","original_id":"ih_79876352162708","tier":"A","category":"BAN_NO_REASON","title":"steam被盗找回方法-亲身经历 - 知乎","summary":"A Steam system popup informs the user that they have received a developer game ban in PLAYERUNKNOWN'S BATTLEGROUNDS until January 24th. The automated notice links to the account's ban history and general Steam help regarding in-game bans.","quote":"您已在 PLAYERUNKNOWN'S BATTLEGROUNDS 中被游戏开发者封禁至 1月24日。\n\n您可以访问您的封禁历史记录，查看 Steam 帐户的游戏中封禁状态，以及受特定封禁影响的游戏列表。\n\n请参见我们的游戏中封禁一文，对游戏中封禁了解更多。","source_url":"https://pica.zhimg.com/v2-681b240e48afe1f16665edbbc88c6e5c_1440w.jpg","source_host":"pica.zhimg.com","source_status":"public_url","source_group":"92660c83ee1a396b8993","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ebcfad8466","original_id":"ih_24055441941490","tier":"A","category":"HACK_THEFT","title":"STEAM账号被盗怎么办？ - 知乎","summary":"An automated Steam Guard security email dated October 15, 2017, notifying the user that a new computer attempted to log in using the correct username and password. The screenshot highlights the account recovery and self-lock link provided in the email.","quote":"您的 Steam 帐户：来自新电脑的访问\n\n敬爱的 \n\n以下是您登录帐户 所需的 Steam 令牌验证码：\n\n这封电子邮件生成是由于地址 的电脑试图登录您的帐户。该地址在试图登录时输入了您正确的帐户名称和密码。\n\n要完成登录，您将需要 Steam 令牌验证码。无人可以在不访问这封电子邮件的前提下访问您的帐户。\n\n如果您未曾试图登录，请更改您的 Steam 密码，并考虑更改您的电子邮件密码，确保您的帐户安全。\n\n如果您无法访问您的帐户，那么可以使用该帐户专用救援链接以获得救援或自行锁定您的帐户的协助。\n\nSteam 团队\nhttps://help.steampowered.com","source_url":"https://pic2.zhimg.com/v2-b73537e1ba5fb8013c318e27b1ee9a83_r.jpg","source_host":"pic2.zhimg.com","source_status":"public_url","source_group":"ec0b0973dba37dc3bc68","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8eb8ef80a7","original_id":"ih_56849684498260","tier":"A","category":"HACK_THEFT","title":"steam被盗找回方法-亲身经历 - 知乎","summary":"An automated Steam Guard notification email in Chinese informing the account holder of a login attempt via web or mobile device. It explains that a Steam Guard code sent to email is required for access and advises changing passwords if the login was unauthorized.","quote":"过网页或移动设备登录您的帐户，且提供了正确的帐户名称与密码。\n\nSteam 令牌验证码是完成登录所必需的。没有人能够不访问这封电子邮件就访问您的帐户。\n\n如果您未曾尝试登录，请更改您的 Steam 密码，并考虑更改您的电子邮件密码，以确保您的帐户安全。","source_url":"https://pic4.zhimg.com/v2-587d6e5b84aff15e7c243b3ec6e316a1_1440w.jpg","source_host":"pic4.zhimg.com","source_status":"public_url","source_group":"ccaf6a7fb2a5424992f9","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-70a9a07e69","original_id":"ih_48060584862621","tier":"A","category":"HACK_THEFT","title":"STEAM账号被盗怎么办？ - 知乎","summary":"An automated email notification from Steam sent on December 5, 2017, informing the user that their account's associated email address was successfully changed from IP 183.2.11.220 in China. It contains links to recover or lock the account if the change was unauthorized.","quote":"与 Steam 帐户关联的电子邮件地址已被成功更改。\n\n我们发送这条通知给你，用以确保您的 Steam 帐户的隐私和安全。如果您已授权此更改，您将不必采取进一步操作。\n\n如果您未曾授权来自 183.2.11.220（CN）的计算机的更改，那么请更改您的 Steam 密码，并考虑更改您的电子邮件密码，确保您的帐户安全。\n\n如果您无法访问您的帐户，那么你可以使用该帐户专用救援链接以获得救援或自行锁定您的帐户的协助。","source_url":"https://pic3.zhimg.com/v2-2f89e0d8ffd302dac733d0a7927196a1_r.jpg","source_host":"pic3.zhimg.com","source_status":"public_url","source_group":"268d782252ae8f733959","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e7630edeeb","original_id":"ih_50249256514856","tier":"A","category":"HACK_THEFT","title":"steam 客服 回复 截图 饰品 被盗","summary":"This is an automated confirmation email from Steam Support sent on August 30, 2018, acknowledging receipt of a user's help request. The message states that support is investigating the case and will reply by email. No specific account or item loss details are stated in the notification.","quote":"您好\n\nSteam 客服已经收到了您的客服申请。\n\n我们正在调查您的客服案件，并会尽快给您答复。\n\n点击这里查看与编辑您的客服申请\n\n这是一封自动发送的电子邮件。如果您回复此邮件，将无人阅读。请使用上面的链接更新您的请求。\n\n我们将通过电子邮件回复您的请求。\n\nSteam 客服团队\nhttps://help.steampowered.com/","source_url":"https://img.3dmgame.com/uploads/images/news/20180905/1536158322_323717.png","source_host":"img.3dmgame.com","source_status":"public_url","source_group":"e14ff9c058786738ce57","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-96f1c85110","original_id":"ih_41882776094539","tier":"A","category":"RECOVERY_HIJACK","title":"steam 客服 回复 截图 饰品 被盗","summary":"A screenshot of the official Steam Support account recovery form in Chinese. The form asks for initial account registration details, phone number, WeChat transaction numbers, and game product keys to confirm ownership.","quote":"主页 > 寻找帐户 > 联系 Steam 客服\n\n让我们来帮您找回帐户！\n提醒您，这不是即时交流系统，请耐心等候客服受理。\n在恢复您的帐户前，我们需要确认您是该帐户的创建人。请尽可能在下方提供详尽的信息以加速此过程。\n\n您当前使用的电子邮件地址（我们的答复将发送至此）\n\n请提供您 Steam 帐户的相关信息...\n\n您注册帐户当时使用的电子邮件地址是什么？\n\n想不起注册时使用的邮箱吗？\n那改提供印象中最早使用过的\n\n提供一个您的帐户关联的手机号码\n\n您的帐户也许添加了手机号码，能帮助您恢复帐户。\n\n您曾在您的帐户上用什么方式购买过游戏？\n\n如果您曾使用微信支付在 Steam 上购买过，请提供您的收据上列出的 7~9 位数的交易号。\n\n您是否为您的帐户添加过序列号？\n\n如果您已经在您的帐户上注册了一个游戏序列号，请在此表格底端添加该序列号的图片，并在此输入该序列号：","source_url":"https://img.3dmgame.com/uploads/images/news/20180905/1536158308_170905.png","source_host":"img.3dmgame.com","source_status":"public_url","source_group":"503e260f0d3869041a06","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3586523060","original_id":"ih_54477689069559","tier":"A","category":"HACK_THEFT","title":"steam 客服 回复 截图 饰品 被盗","summary":"A screenshot of Steam Support's official account recovery web form in Chinese, asking the user to provide proof of ownership such as WeChat Pay transaction IDs, CD keys, and additional account details.","quote":"您曾在您的帐户上用什么方式购买过游戏？\n\n如果您曾使用微信支付在 Steam 上购买过，请提供您的收据上列出的 7~9 位数的交易号。\n\n您是否为您的帐户添加过序列号？\n\n如果您已经在您的帐户上注册了一个游戏序列号，请在此表格底端添加该序列号的图片，并在此输入该序列号：\n\n请提供任何其它能帮助我们协助您的有关信息","source_url":"https://pic3.zhimg.com/v2-1c778dfd9aecdec35501b554edd7c1d2_1440w.jpg","source_host":"pic3.zhimg.com","source_status":"public_url","source_group":"9a985951823986908fa6","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-eee9f65508","original_id":"ih_67844817561104","tier":"A","category":"HACK_THEFT","title":"steam 客服 回复 截图 饰品 被盗","summary":"A screenshot showing Steam Support's automated account self-lock page on help.steampowered.com in Simplified Chinese following an unauthorized login attempt. The page generates an unlock code (LTN9YG7) and prompts the user to lock their account to prevent further unauthorized changes.","quote":"您或许会想要自我锁定帐户，如此一来，在寻回前帐户不会受到任何进一步的变更。\n锁定的功能将包括购买、更改密码、更改电子邮件、交易、社区市场以及在启用 VAC 的服务器上进行游戏。\n\nLTN9YG7 请保存此代码。您将会需要此代码来解锁您的帐户。\n\n将代码打印出来，保存 URL 用于以后重新访问，或是直接把代码抄下来。\n发送代码时请保持谨慎。如果您的电子邮件遭到入侵，入侵者将会获取解锁您帐户的权限。","source_url":"https://img.nga.cn/attachments/mon_201809/05/biQ5-93f8Z2rT3cS2io-1w0.jpg","source_host":"img.nga.cn","source_status":"public_url","source_group":"d8667b516272b309437c","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8dea4f8660","original_id":"ih_35163857746506","tier":"A","category":"HACK_THEFT","title":"steam 客服 回复 截图 饰品 被盗","summary":"Steam Support responds to a user inquiry regarding a ban notification, explaining that the message is a fake prompt generated by Steam-targeting malware installed on the user's computer. Support instructs the user to clean the malware from their system and points them to official guide articles about fake report scams.","quote":"您好，\n\n这是诈骗，请勿相信。\n\nSteam 客服人员和 Valve 员工绝对不会以验证或挂失为由主动联系 Steam 的用户、验证交易凭证或密码、验证器恢复码，甚至查看虚假的报告。\n\n如果您想了解诈骗者的处置，或了解如何避免诈骗，请参阅我们的 欺诈常见问题 文章。\n\n有关于您所提及的封禁相关一事，经过对您帐户以及您所提供信息的核查，您所看到的警示似乎是由专门针对 Steam 的恶意软件伪造的虚假警示。您的系统极有可能已经感染恶意软件；在彻底清除该恶意软件之前，您将无法正常使用 Steam，或者即便能够使用，也会面临安全风险。\n\n如果您点击了与该恶意软件弹出的虚假警示相关的任何链接，并通过聊天或电子邮件与相关人员进行了沟通，那么可以确信他们就是骗局的一环，他们提供的所有信息都是为了诱导您做出平时根本不会考虑的举动。请参阅 Steam 的欺诈：我已被举报，并将受到封禁一文，以获取更多信息。\n\n大多数专门针对 Steam 的恶意软件通常会伪装成与 Steam 或游戏相关的实用工具、扩展程序或应用程","source_url":"https://a.zdmimg.com/202609/09/6aa130b7958b74845.jpg_e600.jpg","source_host":"a.zdmimg.com","source_status":"public_url","source_group":"a70b5a0f2c517bec4f9f","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b0ebf9402a","original_id":"ih_41129736598365","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"steam 客服 回复 截图 饰品 被盗","summary":"This screenshot shows an automated confirmation email from Steam Support in Chinese acknowledging receipt of a support ticket. The email states that Steam Support is investigating the case and will respond via email as soon as possible. No specific details about stolen items or account recovery outcomes are provided.","quote":"您好\n\nSteam 客服已经收到了您的客服申请。\n\n我们正在调查您的客服案件，并会尽快给您答复。\n\n查看客服案件\n\n这是一封自动发送的电子邮件。如果您回复此邮件，将无人阅读。请使用上面的按钮更新您的请求。\n\n我们将通过电子邮件回复您的请求。\n\n祝您愉快，\nSteam团队","source_url":"https://pic3.zhimg.com/v2-e8f1940fd7d7b2e46604521544288190_1440w.jpg","source_host":"pic3.zhimg.com","source_status":"public_url","source_group":"1ae2296efe1e3d02aad3","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1a2de018ce","original_id":"ih_54638559209805","tier":"A","category":"HACK_THEFT","title":"steam 客服 回复 截图 饰品 被盗","summary":"The screenshot shows an official Steam Help account recovery form on help.steampowered.com in Simplified Chinese. It is the help wizard page where users submit ownership verification details to recover a lost or hijacked Steam account.","quote":"让我们来帮您找回帐户！\n提醒您，这不是即时交流系统，请耐心等待客服受理。\n在恢复您的帐户前，我们需要确认您是该帐户的创建人。请尽可能在下方提供详尽的信息以加速此过程。","source_url":"https://img.nga.cn/attachments/mon_201809/05/biQ5-hnfpZyT3cSzi-mz.png","source_host":"img.nga.cn","source_status":"public_url","source_group":"dc1d4b6d1ec07bbf1408","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6dbddf85fe","original_id":"ih_75713905600756","tier":"A","category":"BAN_NO_REASON","title":"面对Steam盗号的巨大黑色利益链条 作为玩家如何自保_手机新浪网","summary":"An automated Steam account alert dated October 7, 2017, informing the user of a permanent developer ban in PLAYERUNKNOWN'S BATTLEGROUNDS. The notice states that the restriction is permanent and prevents the user from playing on VAC-secured servers for that game.","quote":"您已在《PLAYERUNKNOWN'S BATTLEGROUNDS》中被游戏开发者封禁。\n\n该封禁是永久性的。\n作为此次封禁的结果，您以后将无法在此游戏内的 VAC 安全服务器上游玩。\n\n查看所有被封禁的游戏\n欲查看受此次封禁影响的游戏的完整列表，请前往帮助页面。\n\n关于 VAC 的更多信息，请查看：Valve 反作弊系统（VAC）","source_url":"https://k.sinaimg.cn/n/translate/215/w580h435/20180711/rfz0-hfefkqq4423484.jpg/w700h350z1l10t10cc8.jpg","source_host":"k.sinaimg.cn","source_status":"public_url","source_group":"3abd8725e4d80112670b","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d6c6986827","original_id":"ih_64138436259719","tier":"A","category":"HACK_THEFT","title":"总结steam骗术大全，这样你还能被盗？_电玩帮","summary":"An automated Steam receipt confirming a Community Market transaction totaling 165.60 CNY for Dota 2 items on August 11. This documents wallet balance deductions during a potential account hijack or market compromise.","quote":"您好！\n\n您最近的社区市场购买请求已被处理，您的 Steam 钱包已被扣除 165.60 CNY。\n\n这封电子邮件将作为您的收据。您也可以随时在线查看您的消费历史记录。","source_url":"https://imgheybox.max-c.com/bbs/2024/01/21/37bcf785bd50a2cd0eeaa5db78a78165/thumb.jpeg","source_host":"imgheybox.max-c.com","source_status":"public_url","source_group":"9a39f030255d91bbe338","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d3b3f9596e","original_id":"ih_35907272257079","tier":"A","category":"HACK_THEFT","title":"总结steam骗术大全，这样你还能被盗？_电玩帮","summary":"Automated Steam email notification confirming that Steam Points were spent to grant a community award to user \"Uninitialized\". The email informs the user that up to 100 points will be granted after 14 days and includes a link to report unauthorized activity if the account owner did not send the award.","quote":"您已送出一份奖励！\n\n诗意盎然\n如此精妙的行文！一场文学盛宴。\n\n感谢您使用 STEAM 点数来奖励艺术作品\n\n您已使用自己的 Steam 点数奖励了 Uninitialized 社区的贡献者。其含义如下：\n\n• 诗意盎然奖励现将会在用户的艺术作品中显示\n• 他们将被授予最多 100 Steam 点数（在 14 天后获得）\n• 您的社区赞助人徽章已升级\n\n如果一切正确，您无需采取进一步行动。如果您并未送出此奖励，请点击此处。感谢您对 Steam 社区所","source_url":"https://imgheybox.max-c.com/bbs/2024/01/27/93e6c478acc2191c39a796fcc548cb50/thumb.jpeg","source_host":"imgheybox.max-c.com","source_status":"public_url","source_group":"3c14f998bc98e09c36d7","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1050adc84c","original_id":"ih_76471282212650","tier":"A","category":"HACK_THEFT","title":"钓鱼网站是如何盗取你的steam账号的（以身试险） | EdNovas的小站","summary":"An automated email notification from Steam Support informing the user that the email address associated with their account '202010143' has been changed. It provides instructions and an account recovery link in case the change was unauthorized.","quote":"Dear 202010143,\n\nThe email address associated with your Steam account has been successfully changed.\n\nWe are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.\n\nIf you did not authorize this change made from the computer located at ipaddress (countryname), then please change your Steam password, and consider changing your email password as well to ensure your account security.\n\nIf you are unable to access your account then you may use this account specific recovery link for assistance recovering or self-locking your account.\n\nCheers,\nThe Steam Team","source_url":"https://cdn.max-c.com/heybox/dailynews/img/cb46c220533b1ecfe0b96235d6941a96.jpg","source_host":"cdn.max-c.com","source_status":"public_url","source_group":"c48226db79eec10fb592","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f3decbe2b7","original_id":"ih_34205259171553","tier":"A","category":"HACK_THEFT","title":"【心得】簡單分析Steam釣魚網站是如何偽裝並盜取你的帳密(更新Steam Guard篇) @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"An automated Steam Guard verification email sent to user r20xogc55698ms regarding a login attempt originating from the Russian Federation. The notice provides a login code for accessing the account from an unrecognized device.","quote":"r20xogc55698ms 您好：\n\n您似乎正在嘗試從新裝置登入。此為您存取帳戶所需的 Steam Guard 代碼：\n\n請求來自\n俄羅斯聯邦\n\nX245N","source_url":"https://truth.bahamut.com.tw/s01/202306/f1486325b2e477f6d804f36bd2c6a53e.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"09d4b6789c182c49903b","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9efaa59248","original_id":"ih_16268755234184","tier":"A","category":"RECOVERY_HIJACK","title":"小心二维码钓鱼攻击！沃通SSL证书助力政企网站防范新型网络钓鱼- 沃通SSL证书!","summary":"The screenshot shows the official Steam Support account recovery form in Simplified Chinese on help.steampowered.com. The form requests account ownership verification details, including registered email, linked phone number, and CD key proof.","quote":"让我们来帮您恢复账户！\n我们在恢复您的账户前，需要确认您是该账户的真实所有者。如果您在下面尽量详细地提供信息，可以加速此过程。","source_url":"https://pic2.zhimg.com/v2-d6219f278bccd3919bc51ee691588d5f_1440w.jpg","source_host":"pic2.zhimg.com","source_status":"public_url","source_group":"dde6147b4c6140b2c73c","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a4e2616ac7","original_id":"ih_16553430066755","tier":"A","category":"HACK_THEFT","title":"【steam诈骗/买刀骗局】记一次steam诈骗经历 - 知乎","summary":"A screenshot of the Steam desktop client displaying the 'Change Password Wizard' window for account 'THESILVIU'. The automated system message prompts the user to set a new password following account recovery or password requirement updates by Steam Support. No specific monetary loss or dates of compromise are provided.","quote":"Your account requires that a new password is set. This can either be because your password no longer meets Steam's complexity requirements, or because Steam Support recovered your lost or compromised account and had set a temporary password.\n\nWe'll walk you through setting a new password now.","source_url":"https://blog.lapcom.com.hk/wp-content/uploads/2016/03/Steam-hijacked.jpg","source_host":"blog.lapcom.com.hk","source_status":"public_url","source_group":"751364bf5530ff85da42","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7bb8774a3d","original_id":"ih_10656318284123","tier":"A","category":"HACK_THEFT","title":"为什么steam的账号那么容易被盗? - 知乎","summary":"Official Steam Support help page article in Chinese explaining how to recognize 'accidental report' scam attempts. It advises users that Valve staff never contact users via Discord or chat applications and that Steam ignores accidental or false account reports.","quote":"欺诈：我已被举报，并将受到封禁\n\n任何声称您因欺诈或任何其他违规行为而被意外或错误举报的说法，都是骗局。不要遵循任何声称不小心举报了您的帐户的人提供的任何指示。\n\n如果有人的确错误举报了您的帐户，而您担心被封禁，那么您大可放心，Steam 不会理会错误举报。\n\nValve 员工永远不会使用任何聊天系统（包括 Steam 聊天和 Discord）就您的帐户与您沟通。您与 Steam 客服人员谈论有关自己帐户事宜的唯一方式就是通过 Steam 客服站点。无论在什么情况下，您都无需直接联系 Valve 或 Steam 员工来解决问题。\n\n若要获取可能针对 Steam 帐户实施的其他欺诈的信息，请参阅欺诈常见问题。\n\n识别欺诈\n如果存在以下任何情况，可以很快判断为遇到了欺诈：\n• 朋友或陌生人通过 Steam、Discord 或任何其他聊天客户端与您联系，并声称您的帐户被错误或意外举报；\n• 要求您通过在线聊天与某人交谈，以完成调查或取消待处理的封禁；\n• 与您交谈的人要求您提供帐户凭据，或指示您执行特定的安全相关操作；","source_url":"https://pic1.zhimg.com/50/v2-c837bcfb58df0e4e11b559b17c030aff_720w.jpg?source=1def8aca","source_host":"pic1.zhimg.com","source_status":"public_url","source_group":"d80635343b13e7c943ab","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-312c5ad67d","original_id":"ih_38411975319882","tier":"A","category":"HACK_THEFT","title":"面对Steam盗号的巨大黑色利益链条 作为玩家如何自保_创事记_新浪科技_新浪网","summary":"This is a screenshot of Steam Support's official help page in Chinese regarding hijacked or stolen accounts. It outlines general instructions for account recovery, including scanning for malware, securing the associated email address, and recognizing official Steam domains.","quote":"我的 Steam 帐户被盗该怎么办？\n若您的 Steam 帐户被盗或被劫持，您应当在恢复您的帐户前完成以下步骤以确保帐户不会再次被盗。\n\n第 1 步 - 对您的电脑进行病毒扫描\n病毒、键盘记录器、间谍软件和其它恶意软件可以盗走您的 Steam 帐户名和密码。在重置您的 Steam 帐户密码前，您应当运行病毒及间谍软件扫描程序来确保这些程序不在您的计算机上。\n\n第 2 步 - 更改您电子邮件的密码\nSteam 帐户经常是在绑定的电子邮件地址遭到入侵后被盗。更改电子邮件帐户的密码能确保盗号者无法再次盗用您的 Steam 帐户，或是干扰来自 Steam 客服的协助。\n\n还有，和往常一样...\n\n勿与他人分享您的密码\n永远不要把您的 Steam 帐户密码给予朋友或是要求它的个人。Steam 客服代表也永远不会要求您给出您的密码。\n\n使用 STEAM 的官方站点\n只在官方 Steam 站点输入您的密码，例如 steampowered.com 和 steamcommunity.com。这些网页包含 SSL 扩展验证证书，在目前绝大多数的浏览器中将会以绿字或绿色高亮形式在地址栏显示出“Valve Corporation [US]”字样。","source_url":"https://pic1.zhimg.com/v2-49aba04f95dc0ee85bd01cdf623a1680_r.jpg","source_host":"pic1.zhimg.com","source_status":"public_url","source_group":"2425c9183e30e037adf7","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a7180e5bea","original_id":"ih_65923032763690","tier":"A","category":"HACK_THEFT","title":"steam账号被盗怎么找回_360新知","summary":"This is an official Steam Support help page in Chinese regarding 'accidental report' scams. It clarifies that Valve employees never communicate via Discord or Steam chat, that false reports are disregarded, and warns users against following instructions from anyone claiming to have mistakenly reported their account.","quote":"欺诈：我已被举报，并将受到封禁\n\n任何声称您因欺诈或任何其他违规行为而被意外或错误举报的说法，都是骗局。不要遵循任何声称不小心举报了您的帐户的人提供的任何指示。\n\n如果有人确实错误举报了您的帐户，而您担心被封禁，那么您大可放心，Steam 不会理会错误举报。\n\nValve 员工永远不会使用任何聊天系统（包括 Steam 聊天和 Discord）就您的帐户与您沟通。您与 Steam 客服人员谈论有关自己帐户事宜的唯一方式就是通过 Steam 客服站点。无论在什么情况下，您都无需直接联系 Valve 或 Steam 员工来解决问题。\n\n若要获取可能针对 Steam 帐户实施的其他欺诈的信息，请参阅欺诈常见问题。\n\n识别欺诈\n如果存在以下任何情况，可以很快判断为遇到了欺诈：\n• 朋友或陌生人通过 Steam、Discord 或任何其他聊天客户端与您联系，并声称您的帐户被错误或意外举报；\n• 要求您通过在线聊天与某人交谈，以完成调查或取消待处理的封禁；\n• 与您交谈的人要求您提供帐户凭据，或指示您执行特定的安全相关操作；","source_url":"https://picx.zhimg.com/50/v2-cca425041474f753257c44300c2f8b67_720w.jpg?source=1def8aca","source_host":"picx.zhimg.com","source_status":"public_url","source_group":"0261a00475d05110db6d","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9c280e0e38","original_id":"ih_90975489526220","tier":"A","category":"HACK_THEFT","title":"Steamアカウントが乗っ取られた話、その対処法。-山城ブログ","summary":"Official Steam Support help page in Japanese detailing instructions for users whose accounts have been stolen or hijacked. It advises scanning for malware, securing email passwords, verifying official web URLs, and changing the account password to regain control.","quote":"Steam アカウントが盗まれてしまった場合は？\nSteam アカウントが盗まれたりハイジャックされた場合、アカウントを取り戻す前に以下のステップを完了して、アカウントが再び盗まれないようにしてください。\n\nステップ 1 - コンピュータをスキャンする\nウィルス、キーロガー、スパイウェア及びその他の有害なコードで Steam アカウント名とパスワードが盗まれてしまったのかもしれません。Steam アカウントのパスワードをリセットする前に、ウィルスとスパイウェアのスキャンを行い、お使いのコンピュータにそのようなプログラムが存在しないことを確認してください。\n\nステップ 2 - メールのパスワードを変更する\n登録メールアドレスへの不正アクセスが Steam アカウントへの不正アクセスにつながることがよくあります。メールアカウントのパスワードを変更すれば、ハイジャック犯による Steam アカウントの再盗難や、Steam サポートとの連絡妨害を未然に防ぐことができます。\n\nそしていつものことですが...\n\nパスワードを誰にも教えない\nSteam アカウントのパスワードは誰にも渡さないで下さい。Steam サポートのスタッフがパスワードの提出を求めることは決してありません。\n\n公式の STEAM ウェブサイトを使う\nパスワードを入力するのは、steampowered.comやsteamcommunity.comのような公式 Steam ウェブサイトだけにして下さい。これらのページには Extended Validation SSL 証明書が含まれ、最新のブラウザで開くとアドレスバーの中に Valve Corporation [US]と緑色で認識されます。\n\nアカウントのログイン情報を求めてきたサイトが公式の Steam サイトではないと疑われる場合には、情報を入力せずに無視して下さい。\n\nアカウントを安全に保つ方法の詳細を見る\nアカウントを安全に使用し、ハイジャックやフィッシングから保護するための追加情報はアカウントセキュリティ推奨事項からお読みいただけます。\n\nアカウントを取り戻す\nご使用のコンピュータとメールアカウントが安全であることが確認できたら、Steam アカウントのパスワードを変更してアカウントを取り戻してください。\n\nパスワード変更が必要","source_url":"https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg9XVqcgh1SMdybY9JV6OrE1AMTBhLUdDPMUzh7cs5VNLLROCrL1j61hSiOMAb8nqEykrme5hSY99KRCP_Fal59sT3EPVlo3vfGkMsSsNuWQHZtQs__15fQ1C4mN67b9EGsViE29JKAQvk/s1600/aaaa.JPG","source_host":"blogger.googleusercontent.com","source_status":"public_url","source_group":"6b8a9f277ea290007c7a","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-026f95a41c","original_id":"ih_62358133395725","tier":"A","category":"RECOVERY_HIJACK","title":"Steamアカウントが盗まれてしまってから復旧するまでの流れを説明","summary":"This screenshot shows official Japanese Steam Support documentation regarding account recovery and phishing protection. The article instructs users on how to verify legitimate Steam login pages using Extended Validation SSL certificates and provides links for resetting account passwords after a security compromise.","quote":"い。これらのページには Extended Validation SSL 証明書が含まれ、最新のブラウザで開くとアドレスバーの中に Valve Corporation [US]と緑色で認識されます。\n\nアカウントのログイン情報を求めてきたサイトが公式のSteamサイトではないと疑われる場合には、情報を入力せずに無視して下さい。\n\nアカウントを安全に保つ方法の詳細を見る\nアカウントを安全に使用し、ハイジャックやフィッシングから保護するための追加情報はアカウントセキュリティ推奨事項からお読みいただけます。\n\nアカウントを取り戻す\nご使用のコンピュータとメールアカウントが安全であることが確認できたら、Steam アカウントのパスワードを変更してアカウント\nパスワード変更が必要","source_url":"https://value-kaden.com/wp-content/uploads/2018/07/9001536a745746c026d0beabe0af0f61-768x386.jpg","source_host":"value-kaden.com","source_status":"public_url","source_group":"9346ca3e6c1ef0500d0b","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7e55a9f5ad","original_id":"ih_92077378760833","tier":"A","category":"RECOVERY_HIJACK","title":"【初回投稿】Steamアカウント盗難の話｜抜け忍","summary":"Steam Support notified the user that the provided proof of ownership was invalid and insufficient to confirm account ownership. Support requested a digital photo of a receipt from a convenience store payment for a Steam purchase to assist further.","quote":"ご提供いただきました情報に感謝いたします。\n\n申し訳ございませんが、ご提供いただいた情報は私たちが要求したものではないため、このアカウントの所有権をまだ確認できません。\n\n領収書を見つけるのが難しい場合があることは承知していますが、ユーザーを保護するため、変更を加える前に上記の領収書の提供を求める必要があります。\n\nまたは、他の検証を提供することもできます。\n\nお手数ですが、Steam 購入をコンビニでお支払いいただいた後に発行された領収書のデジタル写真をご提供くださいませ。\n\n情報を受け取り次第、喜んでお手伝いさせていただきますので、ご協力に感謝いたします。","source_url":"https://assets.st-note.com/img/1732196166-GW0Z6NFi3oDmXaYrUqMB4fLC.png?width=1200","source_host":"assets.st-note.com","source_status":"public_url","source_group":"5b29e306832971a13215","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-72644126c3","original_id":"ih_52706353398670","tier":"A","category":"HACK_THEFT","title":"Steamアカウントが盗まれてしまってから復旧するまでの流れを説明","summary":"Steam Support responded to a report of unauthorized account access by resetting the account password and sending new login details to the user's email address. Support recommended enabling the Steam Guard Mobile Authenticator to prevent future unauthorized access.","quote":"Steam サポートのご利用ありがとうございます。\n\nご利用のアカウント「 」が不正にアクセスされたようです。不正アクセスからアカウントを守るために、Steam ガードモバイル認証のご利用を強く推奨いたします。\n\nアカウントのパスワードをリセットし、現在お問い合わせいただいているメールアドレスに新しいログイン情報を送信いたしました。\nメールを受け取らなかった場合には、スパムフォルダやゴミ箱をご確認ください。","source_url":"https://value-kaden.com/wp-content/uploads/2018/07/29259b5fa6a51e1bfe815e4c1bc3858a-768x183.jpg","source_host":"value-kaden.com","source_status":"public_url","source_group":"d24e31ae4e3dbf73780a","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e344312a4c","original_id":"ih_23574482909838","tier":"A","category":"HACK_THEFT","title":"一次 Steam 帐号被盗找回 + 游戏退款成功的记录，给大家作为参考 - 知乎","summary":"An automated email notification from Steam sent to user sjf757484541 confirming that the account password has been successfully changed and providing a new password.","quote":"sjf757484541 您好：\n\n這封電子郵件是確認您的 Steam 帳戶密碼已成功變更。\n\n這是您的新帳戶資料：\n\n帳戶： sjf757484541\n密碼： NKF7RJY797R6\n\n祝您愉快，\nSteam 團隊","source_url":"https://pic3.zhimg.com/v2-8bef6cdd2f87c7b4ddb979515cbbda8e_r.jpg","source_host":"pic3.zhimg.com","source_status":"public_url","source_group":"47e3aff929c34d530b87","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5798bd5f1e","original_id":"ih_72908171029793","tier":"A","category":"RECOVERY_HIJACK","title":"Steam账号被盗申诉教程 - 知乎","summary":"The screenshot shows the official Steam Support account recovery ticket submission form in Chinese. It requests proof of ownership details such as WeChat Pay transaction IDs, gift card codes, product keys, and uploaded proof documents.","quote":"您曾在您的帐户上用什么方式购买过游戏？\n\n如果您曾使用 Steam 礼物卡或钱包充值码为您的帐户充值，请在此表格底部添加卡上充值码的图片。\n\n如果您曾使用微信支付在 Steam 上购买过，请提供您的收据上列出的 7~9 位数的交易号。\n\n您是否为您的帐户添加过序列号？\n\n如果您已经在您的帐户上注册了一个游戏序列号，请在此表格后端添加该序列号的图片，并在此输入该序列号：\n\n请提供任何其它能帮助我们协助您的有关信息\n\n我们不接受外部链接或档案下载。单击此处浏览并附加文件，或将文件拖拽至此。","source_url":"https://pic2.zhimg.com/v2-535840236ca7af9bc6b5b6a5a56fb71f_1440w.jpg","source_host":"pic2.zhimg.com","source_status":"public_url","source_group":"8a744cc1196f262cb6f6","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-aa6f3cadc9","original_id":"ih_74240982557221","tier":"A","category":"HACK_THEFT","title":"해킹된 스팀 계정 복구 방법. : 네이버 블로그","summary":"The screenshot shows the official Steam Support account recovery form in Korean. The page prompts the user for verification details including current email, Steam account username, original registration email, and registered phone number to verify account ownership.","quote":"홈 > 계정 찾기 > Steam 고객지원에 문의\n\n계정 복구를 시작해 봅시다!\n계정을 복구하려면 본인 확인이 필요합니다. 가능한 많은 정보를 제공해 주시면 더 빨리 진행할 수 있습\n\n현재 이메일 주소(이 주소로 답변드립니다.)\n\n본인의 Steam 계정 세부 정보를 입력하세요.\n\n복구하려는 계정의 사용자 이름이 무엇인가요?\n\n귀하의 계정에 처음으로 사용한 이메일 주소는 무엇입니까?\n\nSteam 계정에 등록한 전화번호를 입력해 주세요.","source_url":"https://mblogthumb-phinf.pstatic.net/MjAyNDAxMTJfMzIg/MDAxNzA1MDQzODA1NjE0.fF_pReECCsddsnEeYkkFlE8ihZv1nWjO11Vp_Emhq5Qg.s5eeF59s34lxkhZYnxLsoYgYZyZ7GDdxvfIPZkZDCAAg.PNG.jh4l2656/5.png?type=w800","source_host":"mblogthumb-phinf.pstatic.net","source_status":"public_url","source_group":"c4445d9fdc8e55cda689","publication_date":"","language":"ko","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-aabd1f814a","original_id":"ih_77800654907672","tier":"A","category":"HACK_THEFT","title":"스팀 계정 해킹당함 _ 중국인한테서 계정 되찾기 1탄 : 네이버 블로그","summary":"A user named cai4111 accessed Steam Support's automated account recovery page following an unauthorized login. The guide provides instructions to scan for malware, secure the associated email account, and reset the Steam account password.","quote":"귀하의 계정을 복구할 수 있습니다. 먼저 귀하의 이메일 계정과 컴퓨터를 보호합시다.\n\n첫째, 귀하의 컴퓨터와 이메일 계정을 확인하시고 보호하세요. 계정 비밀번호를 재설정하기 전 제일 중요한 과정은 귀하의 컴퓨터와 이메일 계정을 보호하는 것입니다. 바이러스 백신과 맬웨어 스캔을 하셔서 귀하희 컴퓨터에 바이러스, keylogger, 또는 다른 맬웨어가 없는 것을 확인하세요. 스캔하신 다음 이메일 계정으로 로그인하신 다음 이메일 계정 비밀번호를 재설정하세요.\n\n둘째, 계정 복구하기\n귀하의 PC와 이메일 주소가 보호된 것을 확신한 다음 Steam 계정 비밀번호를 변경하세요. 비밀번호에 문자, 숫자, 특수 문자를 사용하셔서 더욱더 복잡하고 맞추기 어렵고 귀하의 Steam 계정 아이디 또는 Steam 친구 이름보다 독특한 비밀번호를 만드십시오.","source_url":"https://mblogthumb-phinf.pstatic.net/MjAyNDAxMjFfMjY0/MDAxNzA1NzcwODMwNjY0.WOF-WpNjyPlm5OkSokum_vKJ23Sz6EXY8kiXdg6IHoAg.CExldr95X4BKRhKw3ZiLDobf3_6Hz2kVBSnu0Zb3zB0g.JPEG.cai411/IMG_2496.jpg?type=w800","source_host":"mblogthumb-phinf.pstatic.net","source_status":"public_url","source_group":"a0e8a772e7a6dc82bb95","publication_date":"","language":"ko","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f9cfa683d7","original_id":"ih_69898202385708","tier":"A","category":"HACK_THEFT","title":"나 스팀 해킹 당한거 같은데 이거 조치 어떻게해야함","summary":"An automated email confirmation from Steam Store acknowledging a Community Market purchase of the Dota 2 item 'Blade of the Volatile Firmament' from seller 'azboobamq' for 716.10 KRW on June 20, 2023.","quote":"Дякуємо за ваше придбання на Ринку спільноти\n\nШановний(-а) icamcom,\n\nВаше останнє придбання на ринку спільноти у azboobamq успішно виконано. З вашого гаманця Steam було стягнуто 716,10 KRW.\nЦей електронний лист є вашою квитанцією. Ви також можете переглянути історію придбань онлайн у будь-який час.\n\nBlade of the Volatile Firmament 622,70 KRW\n\nПроміжний підсумок 622,70 KRW\nОплата Dota 2* 62,27 KRW\nТрансакційний збір Steam* 31,13 KRW(збори, які стягує Valve Corp.)\n\nПодаток: 8.49 KRW\nУсього (включно з 10% податку): 716,10 KRW\n\nПлатіжні дані\nГаманець Steam 716,10 KRW\nНомер підтвердження 5984768503025051624-5984768503025051625\nДата підтвердження Tue Jun 20 11:10:52 2023\n\n*Підлягає оподаткуванню\n\nУсі ціни вказані з урахуванням ПДВ (за потреби).\n\nКоманда служби підтримки Steam\nhttps://help.steampowered.com/","source_url":"https://i2.ruliweb.com/img/23/06/24/188ec57098d2f6541.jpg","source_host":"i2.ruliweb.com","source_status":"public_url","source_group":"a067a3800324c9c36b35","publication_date":"","language":"ko","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-929025219b","original_id":"ih_77717638609621","tier":"A","category":"HACK_THEFT","title":"스팀 해킹 후기 및 계정 복구 방법 (스압주의) : 네이버 블로그","summary":"An automated Steam notification in Chinese informing the user that the email address associated with their account was changed. It advises the account owner to use the provided recovery link or change passwords if the change was unauthorized.","quote":"与 Steam 帐户关联的电子邮件地址已被成功更改。\n\n我们发送这条通知给您，用以确保您的 Steam 帐户的隐私和安全。如果您已授权此更改，您将不必采取进一步操作。\n\n如果您未曾授权来自 ipaddress ( countryname ) 的计算机的更改，那么请更改您的 Steam 密码，并考虑更改您的电子邮件密码，确保您的帐户安全。\n\n如果您无法访问您的帐户，那么可以使用该帐户专用恢复链接来帮助您恢复或自行锁定您的帐户。\n\n祝您愉快，\nSteam团队","source_url":"https://blogthumb.pstatic.net/MjAyMTA5MDJfNDUg/MDAxNjMwNTczNzE1MzA3.fOO2bqybkaED7tP-Rk702teO4CdDA0ny7RCNwlgCzCsg.JSQp4ANSE-4C2HqswXemODJWkddqVtQgthTe62cCxfog.PNG.glen10203/image.png?type=w2","source_host":"blogthumb.pstatic.net","source_status":"public_url","source_group":"9cbb993fdb032fe058a8","publication_date":"","language":"ko","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1f5212f431","original_id":"ih_35805476876160","tier":"A","category":"HACK_THEFT","title":"스팀 계정 해킹 당했을 때 복구방법 : 네이버 블로그","summary":"An automated notification email from Steam Support in Chinese confirming a successful account password change. The email details that the account credentials have been updated.","quote":", 您好！\n\n此电子邮件确认您的 Steam 帐户密码已成功更改。\n\n这是您的新帐户信息：\n\n帐户：\n密码：\n\n祝您愉快，\nSteam 团队","source_url":"https://blogthumb.pstatic.net/MjAyNTExMDlfMjQg/MDAxNzYyNjU4NzY5MjQ4.6feomLLDVQLoQfN0anRmrPfCAr--HZ17NrFX1wWZhi8g.cSwkKqoHKRH4nCid76Kym_sXR0-2U0N62DN8hSIpiDAg.PNG/s8.png?type=w2","source_host":"blogthumb.pstatic.net","source_status":"public_url","source_group":"dcbf9c9e1db6f13718b8","publication_date":"","language":"ko","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a6390aecd9","original_id":"ih_15080459680776","tier":"A","category":"HACK_THEFT","title":"Steam サポート 返信 スクリーンショット 盗まれた","summary":"This screenshot shows an official Japanese Steam Support help page guiding users on what to do if their account is stolen or hijacked. It advises users to scan for malware, secure their email account, and reset their password.","quote":"Steam アカウントが盗まれてしまった場合は？\nSteam アカウントが盗まれたりハイジャックされた場合、アカウントを取り戻す前に以下のステップを完了して、アカウントが再び盗まれないようにしてください。","source_url":"https://temrer.com/media/2022/09/2022-09-04_21h58_18.jpg","source_host":"temrer.com","source_status":"public_url","source_group":"e95e294aeff47c0fcd5d","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a00de0062c","original_id":"ih_73686637363034","tier":"A","category":"HACK_THEFT","title":"Steam サポート 返信 スクリーンショット 盗まれた","summary":"An automated Steam notification informing the account owner that their email address was changed from an IP located in the United States (166.1.193.3). The email provides instructions and a recovery link to secure or lock the account if the change was unauthorized.","quote":"The email address associated with your Steam account has been successfully changed.\n\nWe are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.\n\nIf you did not authorize this change made from the computer located at 166.1.193.3 (US), then please change your Steam password, and consider changing your email password as well to ensure your account security.\n\nIf you are unable to access your account then you may use this account specific recovery link for assistance recovering or self-locking your account.","source_url":"https://assets.st-note.com/img/1732194675-aErd9LfJq7IXuRinmvSNpY0D.png","source_host":"assets.st-note.com","source_status":"public_url","source_group":"8b1555e0a331478c35e2","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-98a0ad9a16","original_id":"ih_75011222444105","tier":"A","category":"BAN_NO_REASON","title":"Steam サポート 返信 スクリーンショット 盗まれた","summary":"The screenshot shows a Steam profile page displaying an automated system notice stating that the profile is being forced private due to an active Community Ban on the account. No details or options to appeal are shown on the profile banner itself.","quote":"Your profile is being forced private due to an active Community Ban on your account.","source_url":"https://i.redd.it/4x3kk4g9cs9h1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"3c5e0b14829dfd1b7a1f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-22605ee533","original_id":"ih_23108302126503","tier":"A","category":"HACK_THEFT","title":"Steam サポート 返信 スクリーンショット 盗まれた","summary":"A Japanese Steam Support screen confirming that the account password has been successfully updated. The message instructs the user that the new password can be used to log into the Steam client and website.","quote":"パスワードが更新されました\nパスワードの変更が正常に完了しました。Steam クライアント、Steam ウェブサイトへのログインに使用できます。","source_url":"https://tegeyoka.com/wp-content/uploads/2025/04/05708cae738109460a44e6f754a09f5c-1024x269.jpg","source_host":"tegeyoka.com","source_status":"public_url","source_group":"5a73e640a66f6b117f94","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0f91fb93df","original_id":"ih_25411861861703","tier":"A","category":"HACK_THEFT","title":"steam 钓鱼网站 截图 被盗","summary":"An automated Steam email notification from August 30, 2018, confirming that the Steam Guard Mobile Authenticator was removed from the user's account via SMS code. The message provides a direct link to lock the account if the removal was unauthorized.","quote":"已移除 Steam 令牌手机验证器已移除\n敬爱的 \n您已使用发送到手机上的短信代码将 Steam 令牌手机验证器从您的帐户上移除。\n如果您并未执行此操作，请点击下方的链接锁定您的帐户，锁定您的帐户，然后提交一份协助请求。\n锁定我的帐户\n© Valve Corporation. PO Box 1688 Bellevue, WA 98009.\n保留所有权利。所有商标均为其在美国及其它国家/地区的各自持有者所有。","source_url":"https://img.3dmgame.com/uploads/images/news/20180905/1536158205_566942.png","source_host":"img.3dmgame.com","source_status":"public_url","source_group":"ee4ef47257cfb2ef4dd1","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8187a4a688","original_id":"ih_58534358484615","tier":"A","category":"RECOVERY_HIJACK","title":"steam 钓鱼网站 截图 被盗","summary":"A screenshot showing the official Steam Support account recovery page on help.steampowered.com in Chinese. The user is prompted to choose a password reset option, with a red box highlighting the option for users who no longer have access to their phone number.","quote":"Steam 客服\n主页 > 寻找帐户 > 发送代码\n我们发现关联帐户 \"██████\"\n您希望如何重置您的密码？\n通过短信发送帐户恢复码到尾号为“██”的手机号码\n我不再能使用此手机号码","source_url":"https://img.nga.cn/attachments/mon_201809/05/biQ5-58u7ZiT3cSz8-lc.png","source_host":"img.nga.cn","source_status":"public_url","source_group":"035fc25aef361321edcf","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a06e9c6546","original_id":"ih_51750948008511","tier":"A","category":"BAN_NO_REASON","title":"steam 钓鱼网站 截图 被盗","summary":"A Steam automated account alert received on October 7, 2017, notifying the user of a permanent game developer ban in PLAYERUNKNOWN'S BATTLEGROUNDS. The notice states that the ban prevents the user from playing on VAC-secured servers in the game.","quote":"您已在《PLAYERUNKNOWN'S BATTLEGROUNDS》中被游戏开发者封禁。\n\n该封禁是永久性的。\n作为此次封禁的结果，您以后将无法在此游戏内的 VAC 安全服务器上游玩。\n\n查看所有被封禁的游戏\n欲查看受此次封禁影响的游戏的完整列表，请前往帮助页面。\n\n关于 VAC 的更多信息，请查看：Valve 反作弊系统（VAC）","source_url":"https://s.secrss.com/anquanneican/1e74d6525ad29d2854037f2d4dc384d9.jpg","source_host":"s.secrss.com","source_status":"public_url","source_group":"d1e687c3d5e9b9b2af0e","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9df7a9af15","original_id":"ih_30515317571574","tier":"A","category":"HACK_THEFT","title":"스팀 계정 도난 복구 가능성있나요","summary":"On April 16, 2020, Steam's automated system issued an account alert locking the user's account due to suspected unauthorized access by a third party. Purchases, trading, CD key redemption, VAC server access, and community features were restricted until the owner verifies identity with Steam Support.","quote":"해당 계정은 본 주인이 아닌 제삼자에게 도용을 당했을 가능성이 있습니다.\n\nSteam 고객 지원은 귀하의 계정이 다른 누군가에 의해 탈취되었다고 생각합니다. 그러한 추측을 기반으로, 보안을 위해 이 계정의 정보를 수정하는 것을 막았습니다. 이 문제를 해결하시려면 Steam 고객 지원에 문의하십시오.\n\n본 계정은 계정주분께서 권한을 되찾기 전까지 제한될 것입니다.\n\n구매, 선물, 거래, CD키 등록, VAC 적용 게임 서버에서의 플레이, 그리고 Steam 커뮤니티 사용이 모두 비활성화되었습니다.","source_url":"https://i3.ruliweb.com/ori/20/04/16/17181a7980b50f9fd.jpg","source_host":"i3.ruliweb.com","source_status":"public_url","source_group":"fd5fc01bf80409d6328e","publication_date":"","language":"ko","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3f0c784f83","original_id":"ih_23324336223148","tier":"A","category":"HACK_THEFT","title":"스팀 계정 도난 복구 가능성있나요","summary":"On April 16, 2020, Steam's automated system issued an account alert locking the account due to suspected unauthorized access by a third party. All account features including purchasing, trading, gifting, community features, and playing on VAC servers were restricted until ownership proof could be verified by Steam Support.","quote":"계정 알림: - 2020년 4월 16일\n\n해당 계정은 본 주인이 아닌 제삼자에게 도용을 당했을 가능성이 있습니다.\n\nSteam 고객 지원은 귀하의 계정이 다른 누군가에 의해 탈취됐다고 생각합니다. 그러한 추측을 기반으로, 보안을 위해 이 계정의 정보를 수정하는 것을 막았습니다. 이 문제를 해결하시려면 Steam 고객 지원에 문의하십시오.\n\n본 계정은 계정주분께서 권한을 되찾기 전까지 제한될 것입니다.\n\n구매, 선물, 거래, CD키 등록, VAC 적용 게임 서버에서의 플레이, 그리고 Steam 커뮤니티 사용이 모두 비활성화 되었습니다.\n\n다음 단계로 해야 할 작업:\n\nSteam 고객지원에 문의\n\nSteam 고객지원에 문의해 주세요. 고객지원 담당자가 계정 소유자를 확인한 후에 계정 권한을 복구해 드립니다. 이때, 소유자임을 보여주는 증거를 요청받을 수 있습니다.\n\n도용당한 계정 되찾기에 관한 질문과 답변, 계정 보안 권고 사항에서 더 자세한 내용을 알아보세요.","source_url":"https://i3.ruliweb.com/img/20/04/16/17181a7980b50f9fd.jpg","source_host":"i3.ruliweb.com","source_status":"public_url","source_group":"653960e1fa7b91adf1b3","publication_date":"","language":"ko","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f97a8b3338","original_id":"ih_74618039563712","tier":"A","category":"RESTORE_REFUSED","title":"PC방 방문시 스팀해킹주의 - DogDrip.Net 개드립","summary":"A user requested a refund for Diablo IV Ultimate Edition, stating that the unauthorized purchase was made due to an account compromise. Steam's automated refund system rejected the request on November 6, 2023, because the item was sent as a gift and accepted by the recipient ('templianisres1979'), instructing that only the gift recipient could initiate the refund.","quote":"귀하의 환불 요청을 검토하였습니다.\n\n해당 구매에 대한 환불을 진행하지 않았습니다. 다른 사용자에게 선물을 보내고 수락한 상태인 제품이 있는 이유로 환불이 되지 않았습니다. 선물을 수락한 분이 지원 사이트로 가셔서 환불을 요청하셔야 합니다.\n\n• 디아블로® IV 얼티밋 에디션 - templianisres1979 사용자에게 보냄\n• 디아블로® IV\n\n구매 날짜: 2023년 11월 6일 KST\n\n환불은 각 건마다 개별적으로 진행되며, 구매한 지 14일이 지났거나 플레이 시간이 2시간 이상 초과된 경우에는 일반적으로 환불이 불가능합니다. 게임 내 아이템을 환불 받을 수 있는 기간은 48시간이며 아이템을 사용, 변경, 거래하지 않은 상태일 경우에 한하여 환불이 가능합니다.\n\n환불 과정에 대한 자세한 정보를 위해 https://store.steampowered.com/steam_refunds/ 을 방문하세요.","source_url":"https://image.fmkorea.com/files/attach/new3/20231106/2518140/4418584181/6364346217/3ddb3e1707442f73eafbed08a946f4e4.png","source_host":"image.fmkorea.com","source_status":"public_url","source_group":"2341ee6ae4a24cb57432","publication_date":"","language":"ko","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e60fa9c2d6","original_id":"ih_76876578055534","tier":"A","category":"HACK_THEFT","title":"GitHub - nneonneo/steam-phishing-analysis: Analysis and dissection of a ...","summary":"This is an official Steam Support help page detailing the 'Vote for My Team' tournament phishing scam. The article warns users against following links or entering login credentials on third-party voting websites.","quote":"Even when sent from a trusted friend's account, any request that you navigate to a website to vote on or support a friend's team or account in a tournament or other event is likely part of a phishing scam.\n\nPhishing scams are fake websites that impersonate legitimate sites with the goal of stealing any login information and security codes you enter. This information will then be used to take over your account.\n\nTournament scams and other phishing websites can be very sophisticated and appear legitimate. If you're not completely sure, never follow links or enter your account credentials.","source_url":"https://static1.makeuseofimages.com/wordpress/wp-content/uploads/wm/2025/01/photo-of-the-steam-support-page-going-over-a-scam.jpg","source_host":"static1.makeuseofimages.com","source_status":"public_url","source_group":"c09384d07f736697ab5d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e4fb0725b3","original_id":"ih_52334430827303","tier":"A","category":"HACK_THEFT","title":"From CAPTCHA to catastrophe: How fake verification pages are spreading ...","summary":"Screenshot of an official Steam Help page explaining instructions on how users can report an account involved in scamming, phishing, or hijacking using the profile report tool.","quote":"If you are scammed, phished, hijacked, or wish to report another account as hijacked, please use the Report feature built into Steam:\n1. Go to the Steam profile of the offending user\n2. Click the '...' drop-down button located at the top right of the page\n3. Choose \"Report Player\"\n\n4. Select the category of offense which best describes the behavior you are reporting.","source_url":"https://cdn.allaboutcookies.org/filters:quality(100)/images/2024/11/27/steam_report_player_screenshot.png","source_host":"cdn.allaboutcookies.org","source_status":"public_url","source_group":"246a47792f635b965a4f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-01c123d465","original_id":"ih_14044089167699","tier":"A","category":"HACK_THEFT","title":"Steam Community :: Guide :: Fake Steam login sites!","summary":"This screenshot shows an official Steam Support help page titled 'Scam: Vote for My Team'. The article warns users about phishing scams where fake tournament voting websites are used to steal account credentials and security codes.","quote":"Even when sent from a trusted friend's account, any request that you navigate to a website to vote on or support a friend's team or account in a tournament or other event is likely part of a phishing scam.\n\nPhishing scams are fake websites that impersonate legitimate sites with the goal of stealing any login information and security codes you enter. This information will then be used to take over your account.\n\nTournament scams and other phishing websites can be very sophisticated and appear legitimate. If you're not completely sure, never follow links or enter your account credentials.","source_url":"https://static1.makeuseofimages.com/wordpress/wp-content/uploads/2025/01/steam-page-on-the-vote-for-my-team-scam.jpg","source_host":"static1.makeuseofimages.com","source_status":"public_url","source_group":"a3b4c7943c1b7d818da2","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ad8defbc34","original_id":"ih_75176092316672","tier":"A","category":"HACK_THEFT","title":"Don’t fall for these 7 fake phishing emails | Fox News","summary":"This screenshot shows an official Steam Help guide explaining how to report an account involved in scams, phishing, hijacking, or theft using Steam's built-in reporting feature. It outlines the step-by-step reporting process and displays the report category selection screen.","quote":"If you are scammed, phished, hijacked, or wish to report another account as hijacked, please use the Report feature built into Steam:\n1. Go to the Steam profile of the offending user\n2. Click the '...' drop-down button located at the top right of the page\n3. Choose \"Report Player\"\n\n4. Select the category of offense which best describes the behavior you are reporting.","source_url":"https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/11/27/steam_report_player_screenshot.png","source_host":"cdn.allaboutcookies.org","source_status":"public_url","source_group":"edf50e4321c357c326e1","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-46fe906d28","original_id":"ih_74172823066371","tier":"A","category":"HACK_THEFT","title":"Updated Steam phishing scam automates SSFN upload | PC Gamer","summary":"This screenshot shows an official Steam Support help page titled 'Account Security Recommendations'. It advises users on avoiding phishing attacks and explains how Steam Guard two-factor authentication operates.","quote":"Account Security Recommendations\n\n• Enable Steam Guard two-factor authentication\n• Verify your contact email address with Steam\n• Steam Friends\n• Things to watch out for\n• General security recommendations\n\nWatch out for Account Phishing\n\n• NEVER give out your password to anyone\n• NEVER click unknown links from untrusted sources on your friends list.\n\nEnable Steam Guard two-factor authentication\n\nSteam Guard is an additional level of security that can be applied to your Steam account. When Steam Guard is enabled on your account, anyone attempting to login to your Steam account from an unrecognized computer must provide additional authorization. A special access code will be sent to your contact email address, and this code must be entered into Steam before your login is complete.\n\nHow to enable Steam Guard.","source_url":"https://cdn.mos.cms.futurecdn.net/a6b9e88cc125cc78cd4357fab41e472f-610-80.jpg","source_host":"cdn.mos.cms.futurecdn.net","source_status":"public_url","source_group":"42757ad9548e7322a677","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-924cf47eac","original_id":"ih_73364049267969","tier":"A","category":"HACK_THEFT","title":"steam fake login page screenshot scam","summary":"This image is a screenshot of Valve's official Steam Support help page detailing account security recommendations, phishing warnings, and Steam Guard two-factor authentication instructions.","quote":"Account Security Recommendations\n\n• Enable Steam Guard two-factor authentication\n• Verify your contact email address with Steam\n• Steam Friends\n• Things to watch out for\n• General security recommendations\n\nWatch out for Account Phishing\n\n• NEVER give out your password to anyone.\n• NEVER click unknown links from untrusted sources on your friends list.\n\nEnable Steam Guard two-factor authentication\n\nSteam Guard is an additional level of security that can be applied to your Steam account. When Steam Guard is enabled on your account, anyone attempting to login to your Steam account from an unrecognized computer must provide additional authorization. A special access code will be sent to your contact email address, and this code must be entered into Steam before your login is complete.\n\nHow to enable Steam Guard.","source_url":"https://cdn.mos.cms.futurecdn.net/a6b9e88cc125cc78cd4357fab41e472f.jpg","source_host":"cdn.mos.cms.futurecdn.net","source_status":"public_url","source_group":"949538a4e899b0fcc3df","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-30e1d41f18","original_id":"ih_19942871720434","tier":"A","category":"HACK_THEFT","title":"steam phishing link discord screenshot","summary":"A Steam Support agent responds to a user inquiry regarding an ongoing scam attempt. Support warns the user not to follow instructions from anyone claiming to represent Steam Support on Discord or third-party chat systems, confirming that false reports requiring user intervention are a scam.","quote":"Hello there,\n\nI am sorry to hear that you are having this issue.\n\nPlease do not follow instructions to speak with someone claiming to represent Steam Support through Discord or any other chat system, even if they come from a friend's account.\n\nThere's no such thing as a false report that you as an account owner need to take steps to solve. This is a scam.","source_url":"https://i.redd.it/w78ygj67ivm61.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"753c68af56117109b2f3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7ab73650d8","original_id":"ih_58285757032619","tier":"A","category":"RESTORE_REFUSED","title":"Valve Updates Scam Policy: Refuses to Restore Games Lost in Steam Trade ...","summary":"Official Steam Support policy article explaining why Valve refuses to restore items lost to trade scams. Valve states that duplicating items via inventory rollbacks would devalue the economy, asserting that all trade scams are avoidable.","quote":"Why will Steam not return items that were scammed?\n\nOur community assigns an item a value that is at least partially determined by that item's scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.\n\nWe sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. All trade scams can be avoided.\n\nNote:\nThis is the same item policy that Steam has used since the economy's release in 2010.","source_url":"http://s3.amazonaws.com/gameskinnyop/1/4/c/14cf3b6aaabe820a151a3332964b1025.png","source_host":"s3.amazonaws.com","source_status":"public_url","source_group":"ee4d1586c405631f5f9b","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-08b887c124","original_id":"ih_80581652930999","tier":"A","category":"BAN_NO_REASON","title":"Steam Community :: Guide :: HOW NOT TO GET SCAMMED ON STEAM","summary":"Steam issued an automated system notification informing the user that their review voting privileges are suspended until 13 May at 5:50pm. The restriction was applied because the account upvoted a review for Warlander that was banned for attempting to scam users. The system advises changing the account password if the user did not perform this upvote.","quote":"Your account has recently upvoted a user review that was banned for attempting to scam users or other violations of Steam's Rules & Guidelines.\n\nIf you didn't vote on the item(s) below, you need to change your Steam password now. It's possible that your email address and/or computer are compromised as well.\n\nPlease carefully review our Account Security Recommendations for additional information.\n\nThe Banned Review: Warlander\n\nYour account will be unable to vote on user reviews on Steam until 13 May @ 5:50pm\n\nIf you have further questions about this, please contact Steam Support.","source_url":"https://cdn.mos.cms.futurecdn.net/dPbNPKUXGTHZif4RY2naLa.jpg","source_host":"cdn.mos.cms.futurecdn.net","source_status":"public_url","source_group":"bc4633229afe557d85ef","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-03c03bfdb1","original_id":"ih_40604158340075","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Account Phishers Caught Squatting | Malwarebytes Labs","summary":"A user contacted Steam Support regarding a compromised account, but Steam Support responded that another agent had already restored the account to a different requestor who submitted proof of ownership. Support noted that there were multiple active requests for access and suggested the user's email had been compromised by the hijacker.","quote":"Hi there,\n\nThanks for reaching out.\n\nThere are two or more active requests seeking access to this account.\n\nOur agent previously restored account to the user that was able to provide proof of ownership for this account.\n\nYour account's history and what you ve written in your message leads me to believe that the hijacker had or still has access to your email account. We suggest that you take some specific steps to ensure that you've secured it.\n\n• Take some time to make sure that your email account is secure. Many email services offer login/security histories that can be used to assess whether or not the account is secure.","source_url":"https://pbs.twimg.com/media/GX21LqfWoAAgsN1.jpg","source_host":"pbs.twimg.com","source_status":"public_url","source_group":"79bbecd43c763a6095f4","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-191d9b12e1","original_id":"ih_17798500515821","tier":"A","category":"HACK_THEFT","title":"I Was Phished on Steam: How to Prevent It, and How to Respond","summary":"This screenshot shows the standard selection menu on the Steam Support account recovery landing page.","quote":"Steam Support\n\nI forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://blog-uploads.eneba.games/uploads/2026/04/steam-guard-lockout-via-lost-authenticator-support-ticket-sell-steam-account.webp","source_host":"blog-uploads.eneba.games","source_status":"public_url","source_group":"239421235db2be62ad18","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-eb49d42047","original_id":"ih_86369413684937","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Another Hilarious Impersonator Scam Attempt on Steam : r/Scams","summary":"Steam Support responded to a help request regarding a scam attempt. Support sent a template message confirming that it was a scam attempt and instructed the user to report the offender's profile.","quote":"Hello,\n\nThank you for reaching out to Steam Support. We are here to assist you.\n\nWe understand your issue.\n\nThis is an attempt to scam you.\n\nPlease use the \"Report Player\" feature to report inappropriate behavior or users on Steam.\n\nTo do so, please follow the steps below:\n\n1. Go to the profile of the offending user\n2. Click the '...' drop-down located at the top right of the page\n3. Choose 'Report Player'\n4. Click through the appropriate path and report the user\n\nAll reports are reviewed by the Steam Community team and appropriate action will be taken.","source_url":"https://pbs.twimg.com/media/F_IWqg7aIAE6INa.jpg","source_host":"pbs.twimg.com","source_status":"public_url","source_group":"caf06ad94b317ff3ec7d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2f3cd69aed","original_id":"ih_68742096511238","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Protect yourself against Phishing Scams! - Skinport Blog","summary":"The user submitted a support ticket requesting a ban for a scammer who allegedly stole $700 worth of items. Steam Support agent Eva provided a canned reply stating the issue was reviewed and instructed the user to check an email address.","quote":"Hello,\n\nThank you for contacting Steam Support. We already review this issue, please read the message we sent to your Email: tr******[email omitted]\n\nSteam Support\nEva","source_url":"https://truth.bahamut.com.tw/s01/202310/26cbee551bd555a1ddf1bd7b28318805.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"7421e381e07d945b5733","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1ad2383054","original_id":"ih_77943170453286","tier":"A","category":"HACK_THEFT","title":"steamcommunity fake domain phishing screenshot","summary":"A screenshot of an automated Steam Guard mobile confirmation prompt for a Steam account recovery request. The attempt was initiated via the account recovery wizard from an IP address located in Germany (DE).","quote":"Request for account recovery\n\nSomeone, hopefully you, is attempting to make changes to your account via the account recovery wizard.\n\nYou searched for \"\" in the account recovery wizard\nThis request came from IP 81 (DE)\n\nThe number in the box below should match the number displayed in the account recovery wizard.","source_url":"https://patyk.lol/blogs/steamscam/assets/steam_recovery.png","source_host":"patyk.lol","source_status":"public_url","source_group":"159b4e07e511c02df3a5","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-04cfd168ab","original_id":"ih_57903143427506","tier":"A","category":"TRADE_REVERSAL","title":"Don't Get Scammed! Most Popular CS2 (CS:GO) Scams and How to Avoid Them","summary":"A screenshot of Steam's automated trade reversal interface on help.steampowered.com showing pending protected trades involving a StatTrak Bowie Knife Autotronic and several cases. Steam allows the account owner to reverse eligible trades, which revokes the items, signs out all active sessions, and applies a 30-day trade/market cooldown.","quote":"Reverse trades and secure your account\nIf you proceed, all trades listed above will be reversed and the items will be returned to their previous owner.\n\nTo ensure your account has been secured and to minimize future security-related incidents, you will not be able to trade or market items from any game for 30 days.\n\nFor security purposes, you will be signed out of Steam and required to enter your password the next time you sign in.\n\nWe recommend you change your password on the next page. Use the Steam Mobile Authenticator to prevent anyone else from accessing your Steam account and inventory.","source_url":"https://cs-cfg.net/_pu/0/07431292.webp","source_host":"cs-cfg.net","source_status":"public_url","source_group":"8c06c1a745c79b129ec3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-cafae49ac6","original_id":"ih_90377451227856","tier":"A","category":"RESTORE_REFUSED","title":"csgo inventory stolen screenshot support","summary":"A user asked Steam Support to reopen a ticket and investigate an item theft resulting from a QR-code hijack. Steam Support refused to restore the stolen items or reopen the issue, stating that it was a duplicate request and that Steam Support does not restore items for any reason.","quote":"It looks like this help request is a duplicate of another you have recently submitted regarding your items.\n\nAs indicated in your previous help request(s), we have provided all the information we have about your items. I'm sorry we can't be of more help, but Steam Support does not restore items for any reason. Detailed information on why we do not restore items can be found here, and supplemental information can be found in our Steam Item Restoration Policy and Trade Scam articles.","source_url":"https://i.redd.it/9vyujga1tsye1.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"7c26ae71513b065824a9","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8e4f618660","original_id":"ih_73046859977440","tier":"A","category":"HACK_THEFT","title":"How to report Dota 2 bugs to the developers","summary":"An automated Steam email receipt confirms a Community Market transaction on December 20, 2022, where 169.30 PLN was spent from the user's wallet to purchase a Dota 2 item from 'Bot(12)'. This documents an unauthorized market wallet draining incident.","quote":"Witaj, jbx1gaming!\n\nTwoja ostatnia transakcja na Rynku Społeczności od użytkownika Bot(12) została zakończona. Z twojego Portfela Steam została pobrana kwota w wysokości 169,30 PLN.\n\nTen e-mail będzie służyć jako twój paragon. Możesz także odwiedzić swoją historię transakcji w sieci w dowolnym momencie.","source_url":"https://user-images.githubusercontent.com/121181308/208942558-935f0122-8b1f-43db-a418-99e425e66376.PNG","source_host":"user-images.githubusercontent.com","source_status":"public_url","source_group":"0f079b7d45569e055f76","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-af2f74fec9","original_id":"ih_54051888570186","tier":"A","category":"HACK_THEFT","title":"Hacked and robbed of Items, what to do? : r/DotA2","summary":"An automated Steam notification informs the account owner of a sign-in originating from Orda, Perm Krai, Russia. The login was authorized via a Steam Mobile Authenticator code, prompting the user to reset their password if the activity was unauthorized.","quote":"Location of sign in:\nOrda, Permskiy kray, RU\n\nAuthorized by:\nSteam Mobile Authenticator code\n\nIf the details above look familiar, you can safely ignore this email.\n\nIf not, please reset your Steam password now.","source_url":"https://pbs-prod.linustechtips.com/monthly_2024_02/scam.PNG.639a8efeaa7741d0c92b5d39ebd5d4fb.PNG","source_host":"pbs-prod.linustechtips.com","source_status":"public_url","source_group":"bed8cf7b49457d246122","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-87c314ba85","original_id":"ih_43989052556239","tier":"A","category":"HACK_THEFT","title":"dota 2 items stolen screenshot support","summary":"Screenshot showing multiple automated email notifications from Steam Store confirming items were sold on the Steam Community Market. This documents unauthorized item sales during an account compromise.","quote":"You have sold an item on the Community Market\nDear ████, An item you listed in the Community Market has been sold to silmeow0...","source_url":"https://a.thumbs.redditmedia.com/UEwAC5i68b5MIdn4tq_T0B25ut7DMpxooYpfcCh37J4.jpg","source_host":"a.thumbs.redditmedia.com","source_status":"public_url","source_group":"f6cb3ed1ed6709e9609a","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ba935f98db","original_id":"ih_35031654573705","tier":"A","category":"TRADE_REVERSAL","title":"cs2 skins stolen screenshot steam support","summary":"A screenshot of an official Steam Support help article explaining trade and Market confirmations. The policy text outlines how users must approve trade offers and Community Market listings via email or the Steam Mobile Authenticator.","quote":"What are trade and Market confirmations?\n\nTrade confirmations are the final step in the trade process where you verify trades before they are completed. Market confirmations are the same as trade confirmations, the final step in the process of listing an item on the Market that ensures your items cannot be listed or sold without your approval. If you're using a Mobile Authenticator through the Steam Mobile App on your smartphone, you'll receive confirmations via the app, otherwise you'll receive them by email.","source_url":"https://cs2pulse.com/wp-content/uploads/2023/06/image1-4.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"d7a924374891f093ef79","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e7990ecc4b","original_id":"ih_27768979840454","tier":"A","category":"BAN_NO_REASON","title":"Steam Inventory Helper数据、下载与安全检查 | Chrome-Stats","summary":"On May 22, 2024, the Steam account 'sushifish5' was locked via an automated alert for posting or upvoting text referencing a csfloat trade offer. Steam restricted trading, market access, community features, and VAC server access until Steam Support is contacted.","quote":"This account has been locked for posting or upvoting suspicious content on Steam\n\nWhen content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer.\n\nSuspicious content posted or upvoted by this account:\n\nHey there's an error when i'm trying to send you the csfloat offer\n\nThe account will have restricted functionality until you've contacted Steam Support. Interacting in the Community, trading, using the market, making changes to the account, and playing on VAC-secured servers will all be unavailable in the meantime.","source_url":"https://i.redd.it/gzcq4wlu4w1d1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"55129f3c4040a4433a5b","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-dc6298ecd2","original_id":"ih_27629279580478","tier":"A","category":"TRADE_REVERSAL","title":"Some Guy Hacked My Steam and Sold all My Cases in Counter Strike and ...","summary":"Automated Steam notifications dated March 24, 2026, state that several valuable CS items—including a Butterfly Knife | Gamma Doppler and Sport Gloves | Omega—were reversed and returned to their previous owners following trades with a user named '.'.","quote":"These items from a trade with . were returned to their previous owners.","source_url":"https://pbs.twimg.com/media/HEMZb-xXkAAwXKO.jpg","source_host":"pbs.twimg.com","source_status":"public_url","source_group":"72cda8826340b3966632","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-dae9749f70","original_id":"ih_15540712290535","tier":"A","category":"HACK_THEFT","title":"Don’t Get Tricked by These Steam Wallet Gift Card Scams | All About Cookies","summary":"This image shows an official Steam Support help page instructing users on how to report accounts for theft, scamming, or hijacking.","quote":"If you are scammed, phished, hijacked, or wish to report another account as hijacked, please use the Report feature built into Steam:\n1. Go to the Steam profile of the offending user\n2. Click the '...' drop-down button located at the top right of the page\n3. Choose \"Report Player\"\n\n4. Select the category of offense which best describes the behavior you are reporting.","source_url":"https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/11/27/steam_report_player_screenshot.png","source_host":"cdn.allaboutcookies.org","source_status":"public_url","source_group":"edf50e4321c357c326e1","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-451d396f43","original_id":"ih_79457627465132","tier":"A","category":"HACK_THEFT","title":"I have some proof/evidence of this steam scammer that scammed me 3 ...","summary":"This screenshot shows an official Steam Support help page titled 'Scam: Vote for My Team' warning users about phishing scams. The article explains how phishing websites impersonate legitimate services and use messages from hijacked friends' accounts to steal credentials.","quote":"Even when sent from a trusted friend's account, any request that you navigate to a website to vote on or support a friend's team or account in a tournament or other event is likely part of a phishing scam.\n\nPhishing scams are fake websites that impersonate legitimate sites with the goal of stealing any login information and security codes you enter. This information will then be used to take over your account.\n\nTournament scams and other phishing websites can be very sophisticated and appear legitimate. If you're not completely sure, never follow links or enter your account credentials.","source_url":"https://static1.makeuseofimages.com/wordpress/wp-content/uploads/wm/2025/01/photo-of-the-steam-support-page-going-over-a-scam.jpg","source_host":"static1.makeuseofimages.com","source_status":"public_url","source_group":"c09384d07f736697ab5d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9e8096c6d8","original_id":"ih_21985722283106","tier":"A","category":"RESTORE_REFUSED","title":"steam trade scam screenshot proof","summary":"This screenshot displays Valve's official Steam Item Restoration Policy web page. The text explains that Steam Support does not restore items that have left accounts for any reason, including trades, Market transactions, deletions, or gifting.","quote":"Steam Item Restoration Policy\n\nSteam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised.\n\nSteam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://cs2pulse.com/wp-content/uploads/2023/01/image5-1.png","source_host":"cs2pulse.com","source_status":"public_url","source_group":"1bf0e03e727bfc0a51e4","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6e86c4ddc9","original_id":"ih_17696958495722","tier":"A","category":"RESTORE_REFUSED","title":"Is this a Steam/Discord Scam? : r/SteamScams","summary":"This official Steam Help page explains Valve's policy refusing to restore or duplicate items lost to scams. Valve asserts that inventory rollbacks devalue items by increasing scarcity, and claims that all trade scams can be avoided.","quote":"Why will Steam not return items that were scammed?\n\nOur community assigns an item a value that is at least partially determined by that item's scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.\n\nWe sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. All trade scams can be avoided.\n\nNote:\nThis is the same item policy that Steam has used since the economy's release in 2010.","source_url":"http://s3.amazonaws.com/gameskinnyop/1/4/c/14cf3b6aaabe820a151a3332964b1025.png","source_host":"s3.amazonaws.com","source_status":"public_url","source_group":"ee4d1586c405631f5f9b","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5b3fea9bcd","original_id":"ih_43784406278990","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Community :: Guide :: All scam methods explained!","summary":"An automated error message on Steam Support indicates that account recovery failed because the recovery session was created from a different IP address. The system prevents proceeding with the recovery request from this network session.","quote":"The recovery session was created from a different IP Address.","source_url":"https://www.dorudorudoru.com/wp-content/uploads/2024/06/image_2024_06_29T09_58_43_431Z-768x248.png","source_host":"www.dorudorudoru.com","source_status":"public_url","source_group":"77ade6f46473ae4959e3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d63f7fd958","original_id":"ih_39810664816447","tier":"A","category":"HACK_THEFT","title":"How To Recover a Steam Account That Has Been Hacked","summary":"A user contacted Steam Support after being targeted by a scammer on Discord who claimed the user's Steam account had been reported. Steam Support responded on August 16, confirming that there were no reports on the account and explaining that Valve staff never contact users outside of Steam. The support agent directed the user to Discord's support team and Steam's Trade Scam safety article.","quote":"Hello,\n\nThanks for letting us know.\n\nIt looks like that is just an attempt of account hijacking. Account hijackers have several common methods of attack, most of which rely upon misinformation or deception. Please note that Steam Support and Valve Employees will never contact users outside of Steam in order to discuss details of an account, verify items, or review false reports. You may want to contact Discord's support team directly to report this user, as we can't police content/users on programs outside of Steam.\n\nI would recommend taking a look at our Trade Scam article for information on how to both identify and avoid scams in the future.\n\nNo worries, I've double-checked and I see there are no reports on the account at this time, and what you described is only part of a scheme to try and gain access to your account.\n\nIf you have any further questions, please let us know - we will be happy to assist you.\n\nSteam Support","source_url":"https://www.fusenstage.com/wp-content/uploads/2023/08/take_over_my_steam_account_09.jpg","source_host":"www.fusenstage.com","source_status":"public_url","source_group":"bb73ee32ed5d3df64928","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f224f7f7c4","original_id":"ih_17288633290302","tier":"A","category":"HACK_THEFT","title":"نحوه گرفتن و مدیریت اسکرین شات ها در Steam » خبر و ترفند روز","summary":"This screenshot shows the standard Steam Support login recovery navigation options on help.steampowered.com.","quote":"Steam Support\nI forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://www.easeus.com/images/en/screenshot/key-finder/article/steam-support-type.png","source_host":"www.easeus.com","source_status":"public_url","source_group":"19b1cef89bc17a907c81","publication_date":"","language":"fa","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f1c8993fa7","original_id":"ih_13042324320362","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Account Hacked? Here’s How To Recover Your Games | All About Cookies","summary":"Steam Support responded to a help request regarding a scam attempt. Support sent a template message confirming that it was a scam attempt and instructed the user to report the offender's profile.","quote":"Hello,\n\nThank you for reaching out to Steam Support. We are here to assist you.\n\nWe understand your issue.\n\nThis is an attempt to scam you.\n\nPlease use the \"Report Player\" feature to report inappropriate behavior or users on Steam.\n\nTo do so, please follow the steps below:\n\n1. Go to the profile of the offending user\n2. Click the '...' drop-down located at the top right of the page\n3. Choose 'Report Player'\n4. Click through the appropriate path and report the user\n\nAll reports are reviewed by the Steam Community team and appropriate action will be taken.","source_url":"https://pbs.twimg.com/media/F_IWqg7aIAE6INa.jpg","source_host":"pbs.twimg.com","source_status":"public_url","source_group":"caf06ad94b317ff3ec7d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5f098377d9","original_id":"ih_30646708821580","tier":"A","category":"HACK_THEFT","title":"dota 2 items stolen screenshot support","summary":"An automated Steam security email alerting the user to an account sign-in located in Orda, Permskiy kray, Russia, authorized using a Steam Mobile Authenticator code. The notice instructs the user to reset their password if they do not recognize the activity.","quote":"Location of sign in:\nOrda, Permskiy kray, RU\n\nAuthorized by:\nSteam Mobile Authenticator code\n\nIf the details above look familiar, you can safely ignore this email.\n\nIf not, please reset your Steam password now.","source_url":"https://pbs-prod.linustechtips.com/monthly_2024_02/scam.PNG.639a8efeaa7741d0c92b5d39ebd5d4fb.PNG","source_host":"pbs-prod.linustechtips.com","source_status":"public_url","source_group":"bed8cf7b49457d246122","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-be873258aa","original_id":"ih_66264802729232","tier":"A","category":"HACK_THEFT","title":"dota 2 items stolen screenshot support","summary":"A list of automated notification emails from the Steam Store showing multiple items listed on the Community Market were sold simultaneously at 19:16 to various buyers. The screenshot documents an account compromise where the victim's items were rapidly liquidated on the market.","quote":"Steam Store\nYou have sold an item on the Community Market\nAn item you listed in the Community Market has been sold to","source_url":"https://i.redd.it/gipf7964rdcb1.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"50ecc5190efa804a53a6","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ffcdebb707","original_id":"ih_79625098882206","tier":"A","category":"HACK_THEFT","title":"Steam Community :: Guide :: *IMPORTANT SCAM INFO*","summary":"This screenshot shows a response from Steam Support refusing warranty service for a hardware device reported stolen during shipment.","quote":"Hello,\n\nThank you for your cooperation.\n\nUnfortunately, It appears that the device you're requesting assistance with was reported stolen during shipment.\n\nPlease note that we're not able to provide you with warranty service and can only help with troubleshooting. If you're unable to resolve the issue you're experiencing, we recommend contacting the seller or listing platform about your options for a refund.\n\nThank you for your understanding.\n\nHappy Holidays,\n\nSteam Support\nStella","source_url":"https://i.redd.it/rzeeplgmja9c1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"8d22f2f879c4f08f28b3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-39b99ea619","original_id":"ih_33249768915734","tier":"A","category":"HACK_THEFT","title":"steam market sold my items screenshot hacker","summary":"An automated email receipt from Steam confirming a Community Market purchase of an 'Obsidian Blade Spear' from seller Renaovchinnikov229 for 20.37 EUR on June 28, 2023. This documents an unauthorized transaction used to drain Steam Wallet funds following an account compromise.","quote":"Your recent Community Market purchase from Renaovchinnikov229 has been processed and 20.37 EUR has been debited from your Steam Wallet.\n\nThis email message will serve as your receipt. You can also access your Purchase History online at any time.","source_url":"https://pbs-prod.linustechtips.com/monthly_2023_06/image.png.3d74fcbd4d31300d82863ea48cc33faf.png","source_host":"pbs-prod.linustechtips.com","source_status":"public_url","source_group":"97fcdf1cedac2ffe1b51","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-31f6a7794f","original_id":"ih_27891421596054","tier":"A","category":"RESTORE_REFUSED","title":"I was in contact with Steam Support for days because my account was ...","summary":"Steam Support agent Amos refuses to restore or duplicate items lost in a scam, stating that Steam does not provide insurance for security risks or user lapses. The support ticket was closed with a statement that no further information would be provided.","quote":"I'm sorry you're in this situation. Falling for a scam really does suck, but Steam is not in the business of offering insurance forcing the rest of the Steam Community to pay for one's security risks and lapses, as would be the effect of duplicating your items.\n\nThis concludes the information we can provide regarding this matter. As such, this conversation will now be closed.\n\nValve\nAmos","source_url":"https://i.redd.it/7f7h930i5zz61.png","source_host":"i.redd.it","source_status":"public_url","source_group":"d06764eadd8a9f7d0aeb","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d55f461242","original_id":"ih_79968574805984","tier":"A","category":"RECOVERY_HIJACK","title":"CSGO skins worth millions allegedly stolen with help from Steam Support ...","summary":"A screenshot of the Steam Support account recovery wizard displaying an error when searching for an account name. The system prompts the user to search by email address or click a link to contact Steam Support.","quote":"Sorry, we were unable to find an account name that matched your search.\n\nTIP: Try searching for an email address or a different account name.\n\nIf you're unable to find your account, you can click here to contact Steam Support.","source_url":"https://www.alphr.com/wp-content/uploads/2022/07/z10.png","source_host":"www.alphr.com","source_status":"public_url","source_group":"0f286e89bdb6dbae7277","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2dd6579226","original_id":"ih_68447705748020","tier":"A","category":"HACK_THEFT","title":"Got a Gamestop refurbished steam deck. It's stolen : r/SteamDeck","summary":"Official Steam Support help page explaining the 'Vote for My Team' phishing scam. It warns that requests to vote for a team or enter a tournament, even when coming from a trusted friend's compromised account, are fake sites designed to steal credentials and hijack accounts.","quote":"Even when sent from a trusted friend's account, any request that you navigate to a website to vote on or support a friend's team or account in a tournament or other event is likely part of a phishing scam.\n\nPhishing scams are fake websites that impersonate legitimate sites with the goal of stealing any login information and security codes you enter. This information will then be used to take over your account.\n\nTournament scams and other phishing websites can be very sophisticated and appear legitimate. If you're not completely sure, never follow links or enter your account credentials.","source_url":"https://static1.makeuseofimages.com/wordpress/wp-content/uploads/wm/2025/01/photo-of-the-steam-support-page-going-over-a-scam.jpg","source_host":"static1.makeuseofimages.com","source_status":"public_url","source_group":"c09384d07f736697ab5d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-cd4a7fa5bf","original_id":"ih_43005624852068","tier":"A","category":"RECOVERY_HIJACK","title":"How to refund a Steam game","summary":"The screenshot shows the official Steam Support account recovery submission form located at help.steampowered.com. It requests details such as the account username, original email address, phone number, and additional context to verify account ownership.","quote":"Your current email address (we'll respond to you here)\n\nNow tell us about your Steam account...\n\nWhat is the username of the account you are trying to recover?\nThis field is required, if you can't remember your account name try to remember the persona name.\n\nWhat was the first email you used on your account?\nCan't remember the first? Give us the earliest email you remember.\n\nProvide a phone number from your account\nYou may have added a phone number to your account to aid in recovery.\n\nAnything else we should know about the issue you're having?","source_url":"https://www.alphr.com/wp-content/uploads/2022/07/z11-768x660.png","source_host":"www.alphr.com","source_status":"public_url","source_group":"ecaaca66ce545a5b99f2","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d846b52b70","original_id":"ih_11885820626210","tier":"A","category":"HACK_THEFT","title":"7 Hidden Middle-Click Tricks to Use When Browsing the Web","summary":"A user reported a fake report scam attempt on Discord to Steam Support. Steam Support confirmed that Valve staff never contact users outside of Steam to review false reports, reassured the user that no actual reports exist against their account, and advised them to report the scammer to Discord support.","quote":"Hello,\n\nThanks for letting us know.\n\nIt looks like that is just an attempt of account hijacking. Account hijackers have several common methods of attack, most of which rely upon misinformation or deception. Please note that Steam Support and Valve Employees will never contact users outside of Steam in order to discuss details of an account, verify items, or review false reports. You may want to contact Discord's support team directly to report this user, as we can't police content/users on programs outside of Steam.\n\nI would recommend taking a look at our Trade Scam article for information on how to both identify and avoid scams in the future.\n\nNo worries, I've double-checked and I see there are no reports on the account at this time, and what you described is only part of a scheme to try and gain access to your account.\n\nIf you have any further questions, please let us know - we will be happy to assist you.\n\nSteam Support","source_url":"https://www.fusenstage.com/wp-content/uploads/2023/08/take_over_my_steam_account_09.jpg","source_host":"www.fusenstage.com","source_status":"public_url","source_group":"bb73ee32ed5d3df64928","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-61a7222ef3","original_id":"ih_31067775454362","tier":"A","category":"HACK_THEFT","title":"Panel · Recent Activity","summary":"A user submitted an account recovery request after their account was compromised. Steam Support agent Sam verified ownership, reset the account password, sent new login details to the registered email address, and placed a standard 15-day trade restriction.","quote":"На данный момент мы не можем ответить вам на языке вашего сообщения, поэтому отвечаем на английском. Так мы быстрее начнём решать вашу проблему. Вы можете отвечать на удобном вам языке.\n\nSorry, the attached image is not valid for verification, but don't worry, after an investigation, we have verified the account.\n\nIt appears your account's security may have been compromised. To help prevent unauthorized access to the account, I recommend that you enable the Steam Guard Mobile Authenticator.\n\nI've reset the account password and sent the new login information to the email address linked to the account. If the email is not received, please check the spam or trash folder.\n\nAs with any security reset, the account will be unable to trade or buy/sell in the Community Market for 15 days.\n\nI recommend that you also review our Account Security Recommendations. Regular reviews of your account's Authorized Devices are also a good idea.\n\nSteam Support\nSam","source_url":"https://feedback.bistudio.com/file/data/gbrkpqree3yoj3hdu6nd/PHID-FILE-7xas72mqv2bynr4eqqua/2026-03-14_21-38-43.png","source_host":"feedback.bistudio.com","source_status":"public_url","source_group":"6e189d77163ea214ea95","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-913b1372b7","original_id":"ih_20327908506235","tier":"A","category":"HACK_THEFT","title":"Stealer Logs vs. Infostealers: Understanding the Difference and Why It ...","summary":"This image shows the main menu options on the Steam Support page for general account recovery and Steam Guard issues.","quote":"I forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://hackeracademy.org/wp-content/uploads/2023/09/image-6.png","source_host":"hackeracademy.org","source_status":"public_url","source_group":"da94f4918001ff729ab0","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f38063508d","original_id":"ih_30364956840483","tier":"A","category":"RECOVERY_HIJACK","title":"Jogador é alvo de hacker do Steam, faz login em conta esquecida há 4. ...","summary":"The screenshot shows the initial account recovery page on Steam Support under the Unauthorized Login section. It prompts the user to select whether they can sign in or proceed with recovering their account.","quote":"If you're concerned that someone has accessed your account, please attempt to log in below.\n\nCan you still sign in to your account?\n\nNo, I can't login...\nRecover my account","source_url":"https://cdn.allaboutcookies.org/filters:quality(100)/images/2024/05/03/1-steam-account-hacked-cant-log-in_1.png","source_host":"cdn.allaboutcookies.org","source_status":"public_url","source_group":"ff5dee2e931a04b0ede9","publication_date":"","language":"pt","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-53871699b5","original_id":"ih_51898221388598","tier":"A","category":"HACK_THEFT","title":"Steam Community :: Guide :: Protect your Steam account","summary":"This image shows the official Steam Support 'Account Stolen' help wizard page explaining how to verify official Steam websites and reset account passwords.","quote":"USE OFFICIAL STEAM WEBSITES\nOnly enter your password into official Steam websites, such as steampowered.com and steamcommunity.com. These pages will include an Extended Validation SSL certificate, which most up-to-date modern browsers will identify with green text or a green highlight in the address bar with \"Valve Corporation [US]\" near the address.\n\nIf you suspect a site asking for your login information is not an official Steam site, do not enter any information on the site and disregard it.\n\nLEARN MORE ABOUT HOW TO SECURE YOUR ACCOUNT\nYou can find additional information on how to secure your account and protect yourself from account hijacking and phishing by visiting the Steam Support Account Security Recommendations.\n\nRecover my account\nOnce you are sure that both the computer you are using and your email account are secure, you can recover your Steam Account by changing your password.\n\nReset my password","source_url":"https://www.alphr.com/wp-content/uploads/2022/07/z5-6.png","source_host":"www.alphr.com","source_status":"public_url","source_group":"f90a63400b4438f73da4","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-afbd8b34db","original_id":"ih_28835447702754","tier":"A","category":"HACK_THEFT","title":"What is cookie stealing attack and how to prevent it?","summary":"In November-December 2014, user Alex reported that Dota 2 items and Steam trading cards were taken from their account in an unauthorized trade without their participation. After an initial canned reply, Steam Support agent Kel investigated and reversed the unauthorized trades, restoring the items as a one-time exception on December 16, 2014.","quote":"Здравствуйте, Alex.\n\nСпасибо, что обратились в службу поддержки Steam.\n\nПриносим извинения за длительное ожидание.\n\nМы аннулировали обмены, произведенные посторонними лицами с вашего аккаунта, и восстановили ваши предметы и подарки. Пожалуйста, учтите, что предметы и подарки были восстановлены в виде исключения. В случае повторного похищения вашего аккаунта, мы не сможем восстановить их снова.\n\nЕсли вы не видите восстановленные предметы в игре, пожалуйста, проверьте ваш инвентарь в сообществе Steam:\n\nhttp://steamcommunity.com/my/inventory/\n\nПожалуйста, пройдите по ссылке, указанной ниже, чтобы обеспечить безопасность вашего аккаунта в будущем:\n\nЗАГОЛОВОК: Рекомендации по обеспечению безопасности аккаунта\nССЫЛКА: http://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478&l=russian\n\nЗа безопасность вашего компьютера и аккаунта, а также за все действия совершенные на аккаунте, несете ответственность только вы сами.\n\nЗАГОЛОВОК: Политика Обмена Steam\nССЫЛКА: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003&l=russian","source_url":"https://habrastorage.org/r/w1560/getpro/habr/post_images/e43/31d/024/e4331d024e05b2b3b10a4d8c9c7292e0.png","source_host":"habrastorage.org","source_status":"public_url","source_group":"63a03b9e65cacc9ffa8b","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e2e64deb32","original_id":"ih_88595916472393","tier":"A","category":"HACK_THEFT","title":"Steam on the firing line: how cybercriminals steal gamers’ Steam ...","summary":"A screenshot of the Steam client displaying the Change Password Wizard dialog upon logging in. The system prompts the user to set a new password, noting that this occurs either due to updated complexity requirements or because Steam Support has recovered a lost or compromised account.","quote":"Your account requires that a new password is set. This can either be because your password no longer meets Steam's complexity requirements, or because Steam Support recovered your lost or compromised account and had set a temporary password.\n\nWe'll walk you through setting a new password now.","source_url":"https://blog.lapcom.com.hk/wp-content/uploads/2016/03/Steam-hijacked.jpg","source_host":"blog.lapcom.com.hk","source_status":"public_url","source_group":"751364bf5530ff85da42","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8b9819790e","original_id":"ih_84377807450224","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Community :: Guide :: How to Record Your Game Session Directly on ...","summary":"This is an official Steam Support Knowledge Base article titled 'Recovering a Stolen or Hijacked Steam Account'. It details the basic requirements needed to prove account ownership when submitting a recovery ticket.","quote":"If you are unable to restore access to a hijacked, stolen, or self-locked Steam account using help.steampowered.com, Steam Support must first verify your ownership of the account before assisting with any changes.\n\nPlease submit or update your Steam Support ticket with the following information:\n\n1. Proof of account ownership (See below)\n2. Your Steam Account login name\n3. The original email address used on the account","source_url":"https://wholesgame.com/wp-content/uploads/Steam-Stolen-Account-Recovery-PNG.png","source_host":"wholesgame.com","source_status":"public_url","source_group":"2c3fd50860d16f16bfba","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-086ae84ee8","original_id":"ih_13514174294950","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Community :: Guide :: Account hijacking on Steam | Prevention ...","summary":"A screenshot of Steam Support's account recovery wizard displaying an error message stating that no email address matched the search query. This error commonly occurs when a hijacked account's associated email address has been changed by an attacker.","quote":"Sorry, we were unable to find an email address that matched your search.\n\nTIP: Try searching with a different email address or your phone number.","source_url":"https://www.alphr.com/wp-content/uploads/2022/07/z7-4-300x257.png","source_host":"www.alphr.com","source_status":"public_url","source_group":"f867bdd579d2d907d9ef","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e22c293b37","original_id":"ih_82770124930812","tier":"A","category":"HACK_THEFT","title":"FBI Investigating Steam Games for Malware - Players Asked to Check ...","summary":"Steam Support sent an official email notification to users who played 'Dash FPS (2104960)', confirming that the game's builds contained malware and were removed from Steam. Valve confirmed that an outreach message was authentic and came from the FBI, directing affected players to the FBI survey page.","quote":"We previously sent email notifications to players who launched \"Dash FPS (2104960)\" on Steam, when we discovered that its game builds likely contained malware and removed those builds from Steam. After further investigation and cooperation with law enforcement, we are now following up with a message from the Federal Bureau of Investigation.\n\nWe can confirm the message, and the web site linked below, are in fact from the FBI. If you were affected by malware in a copy of \"Dash FPS (2104960)\", we encourage you to visit the FBI web page and respond to the survey there.\n\nThanks for your attention.\nSteam Support","source_url":"https://www.vice.com/wp-content/uploads/sites/2/2026/03/steam-games-malware-email.jpg?resize=2000","source_host":"www.vice.com","source_status":"public_url","source_group":"7fbd78b697631f5393f3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f22870d6e5","original_id":"ih_73037009356225","tier":"A","category":"HACK_THEFT","title":"Whole Rust Inventory stolen : r/SteamScams","summary":"Steam sent an automated security notice to @SteamDB warning that they launched PirateFi (3476470) while developer-uploaded builds containing suspected malware were active. Valve removed the malicious builds and advised the user to scan their computer with anti-virus software or reformat their operating system.","quote":"Hello @SteamDB\n\nWe are contacting you because you recently launched PirateFi (3476470) on Steam. The Steam account of the developer for this game uploaded builds to Steam that contained suspected malware.\n\nYou played PirateFi (3476470) on Steam while these builds were active, so it is likely that these malicious files launched on your computer.\n\nThe builds containing the suspected malware have been removed from Steam, but we strongly encourage you to run a full-system scan using an anti-virus product that you trust or use regularly, and inspect your system for unexpected or newly installed software. You may also consider fully reformatting your operating system to ensure that no malicious software remains on your machine.\n\nPlease contact Steam Support with any further questions.\n\nhttps://help.steampowered.com","source_url":"https://media.kasperskydaily.com/wp-content/uploads/sites/36/2025/09/18172709/gamer-malware-endgame-gear-steam-minecraft-3-1.jpg","source_host":"media.kasperskydaily.com","source_status":"public_url","source_group":"e8483dc8e8c53201be07","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e66df94b43","original_id":"ih_81627351283675","tier":"A","category":"HACK_THEFT","title":"steam malware stole inventory screenshot","summary":"Steam sent an automated notification warning that the developer account for PirateFi (3476470) uploaded builds containing suspected malware. Users who launched the game were advised to run a full antivirus scan or reformat their operating system.","quote":"We are contacting you because you recently launched PirateFi (3476470) on Steam. The Steam account of the developer for this game uploaded builds to Steam that contained suspected malware.\n\nYou played PirateFi (3476470) on Steam while these builds were active, so it is likely that these malicious files launched on your computer.\n\nThe builds containing the suspected malware have been removed from Steam, but we strongly encourage you to run a full-system scan using an anti-virus product that you trust or use regularly, and inspect your system for unexpected or newly installed software. You may also consider fully reformatting your operating system to ensure that no malicious software remains on your machine.\n\nPlease contact Steam Support with any further questions.\n\nhttps://help.steampowered.com","source_url":"https://media.kasperskydaily.com/wp-content/uploads/sites/92/2025/09/18073904/gamer-malware-endgame-gear-steam-minecraft-3-1.jpg","source_host":"media.kasperskydaily.com","source_status":"public_url","source_group":"77338cb284e091f32d21","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-066706ef44","original_id":"ih_28103811886076","tier":"A","category":"HACK_THEFT","title":"Steam Malware Alert: Indie Game Infections Exposed","summary":"Steam Support sent an official email notification to users who launched 'Dash FPS (2104960)', warning that the game builds contained malware. Steam confirmed an ongoing law enforcement investigation and urged affected players to fill out an FBI survey.","quote":"We previously sent email notifications to players who launched \"Dash FPS (2104960)\" on Steam, when we discovered that its game builds likely contained malware and removed those builds from Steam. After further investigation and cooperation with law enforcement, we are now following up with a message from the Federal Bureau of Investigation.\n\nWe can confirm the message, and the web site linked below, are in fact from the FBI. If you were affected by malware in a copy of \"Dash FPS (2104960)\", we encourage you to visit the FBI web page and respond to the survey there.\n\nThanks for your attention.\nSteam Support","source_url":"https://files.bo3.gg/uploads/image/113955/image/webp-5a7e8d4c30d9acc9ec4eb4485ce49506.webp","source_host":"files.bo3.gg","source_status":"public_url","source_group":"9120d29bfa0aa3a5b124","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b563ccc504","original_id":"ih_30591466100080","tier":"A","category":"HACK_THEFT","title":"Valve just pulled a malicious game demo spreading info-stealing malware ...","summary":"An automated email notification from Steam Store in Ukrainian confirming the sale of the in-game item 'Electrocutioner' on the Steam Community Market for 1.32 INR. The email serves as an automated receipt crediting 1.32 INR to the user's Steam Wallet.","quote":"Amelia купує предмет, виставлений вами для продажу на ринку спільноти. До вашого гаманця Steam зараховано 1.32 INR.\n\nЦей електронний лист є вашою квитанцією. Ви також можете переглянути історію придбань онлайн у будь-який час.\n\nElectrocutioner 1.32 INR\n\nПідсумок: 1.32 INR","source_url":"https://i.redd.it/90vordfhpn9a1.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"895e2b3efb0bc1b89a2a","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6b9ef21931","original_id":"ih_14520779933441","tier":"A","category":"HACK_THEFT","title":"Steam approved malware game, skips update checks| Cybernews","summary":"Steam sent an automated warning email to a user who launched a game whose developer account was compromised. Valve explained that attackers uploaded a malware-infected build between August 24 and August 25, 2023, advising the user to run an antivirus scan or reformat their system.","quote":"Hello x,\n\nWe are contacting you because you recently launched on Steam. The Steam account for the developer of this game was recently compromised and the attackers uploaded a new build that contained malware.\n\nThe compromised build was uploaded on Aug 24, 2023 @ 9:33AM PST and reverted on Aug 25, 2023 @ 12:06PM PST. If you played on Steam during this time period, it is likely that malware infected your computer.\n\nThe build containing the suspected malware was promptly reverted and purged from Steam, but we strongly encourage you to run a full-system scan using an anti-virus product that you trust or use regularly, and inspect your system for unexpected or newly installed software. You may also consider fully reformatting your operating system to ensure that no malicious software remains on your machine.\n\nFinally, we encourage you to contact Steam Support or the publisher of this game, , with further questions.\n\nhttps://help.steampowered.com/en/wizard/HelpAccountDataQuestion","source_url":"https://i.ibb.co/RjmGpFq/f.jpg","source_host":"i.ibb.co","source_status":"public_url","source_group":"2eed2938400886bf01be","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1e6488e78e","original_id":"ih_80140509397621","tier":"A","category":"RECOVERY_HIJACK","title":"How To Recover a Steam Account That Has Been Hacked","summary":"The screenshot shows the official Steam Support account recovery web form asking for account details such as email, username, and phone number to verify ownership. No specific ticket history, agent communication, or item theft details are presented.","quote":"Let's get you back into your account!\n\nBefore we can recover your account, we need to make sure you're the real owner. You can make this go faster by providing as much information below as you can.","source_url":"https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/03/3-steam-account-hacked-proof-of-ownership_1.png","source_host":"cdn.allaboutcookies.org","source_status":"public_url","source_group":"909ecd5ae99383f49211","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-91eb486a27","original_id":"ih_39154544700126","tier":"A","category":"HACK_THEFT","title":"Steam Account Hacked? Here’s How To Recover Your Games | All About Cookies","summary":"The image shows the main Steam Support portal menu with general options for account recovery and login troubleshooting.","quote":"Steam Support\nI forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://tipsmake.com/data8/images/5-steps-to-recover-your-account-qjbpt-picture-1-2XhCc08iI.jpg","source_host":"tipsmake.com","source_status":"public_url","source_group":"7acd4a7bb05fe97943dc","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4b7ea2d99d","original_id":"ih_13134960603119","tier":"A","category":"HACK_THEFT","title":"Protect Your Steam Account from Game Phishing Scams - Keepnet","summary":"An automated email from Steam Support confirming that the user's Steam account password was successfully changed. The notification includes confirmation of the updated password credentials.","quote":"This email message confirms that your Steam account password has been successfully changed.\n\nHere is your new account information:\n\nAccount: \nPassword:\n\nCheers,\nThe Steam Team","source_url":"https://gamesreq.com/wp-content/uploads/2023/05/Steam-account-Recovered-Email-1024x511.webp","source_host":"gamesreq.com","source_status":"public_url","source_group":"6ff29997eaf8e3bfb8ed","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-57a67c64b5","original_id":"ih_35370492596949","tier":"A","category":"HACK_THEFT","title":"Clutched my Steam account being stolen. Close one ! : r/SteamScams","summary":"This screenshot shows an official Japanese Steam Support article providing security and account recovery instructions. It advises users on identifying legitimate Steam URLs via EV SSL certificates, protecting against phishing, and changing their password to reclaim account access.","quote":"い。これらのページには Extended Validation SSL 証明書が含まれ、最新のブラウザで開くとアドレスバーの中に Valve Corporation [US]と緑色で認識されます。\nアカウントのログイン情報を求めてきたサイトが公式の Steam サイトではないと疑われる場合には、情報を入力せずに無視して下さい。\nアカウントを安全に保つ方法の詳細を見る\nアカウントを安全に使用し、ハイジャックやフィッシングから保護するための追加情報はアカウントセキュリティ推奨事項からお読みいただけます。\nアカウントを取り戻す\nご使用のコンピュータとメールアカウントが安全であることが確認できたら、Steam アカウントのパスワードを変更してアカウント\nパスワード変更が必要","source_url":"https://value-kaden.com/wp-content/uploads/2018/07/9001536a745746c026d0beabe0af0f61-768x386.jpg","source_host":"value-kaden.com","source_status":"public_url","source_group":"9346ca3e6c1ef0500d0b","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7db41690c1","original_id":"ih_84198666087746","tier":"A","category":"RECOVERY_HIJACK","title":"Steamのアカウントが乗っ取られかけたお話 | ネトゲを遊んでいる記録","summary":"An automated Steam account recovery email sent to a user after a login credential recovery attempt was initiated from South Cotabato, Philippines. The message contains a recovery link and instructs the account owner to ignore the email if they did not initiate the request.","quote":"Hello ,\n\nPlease click the link below to recover your Steam login credentials:\n\nRESUME RECOVERY\n\nIf you are not trying to recover your Steam login credentials from a computer located in South Cotabato, Philippines, please ignore this email. It is possible that another user entered their login information incorrectly.\n\nCheers,\nThe Steam Team","source_url":"https://moe.shinkiroh.com/wp-content/uploads/2025/04/11.png","source_host":"moe.shinkiroh.com","source_status":"public_url","source_group":"2bf4adeb685855e36551","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-dc548c9a86","original_id":"ih_60309644394403","tier":"A","category":"HACK_THEFT","title":"Steamアカウントが盗まれてしまってから復旧するまでの流れを説明","summary":"Steam Support replied to an unauthorized account access report on July 6, confirming that the account was accessed without authorization. Support reset the password and sent new login credentials to the user's contact email, while strongly advising them to enable the Steam Guard Mobile Authenticator.","quote":"Steam サポートのご利用ありがとうございます。\n\nご利用のアカウント「 」が不正にアクセスされたようです。不正アクセスからアカウントを守るために、Steam ガードモバイル認証のご利用を強く推奨いたします。\n\nアカウントのパスワードをリセットし、現在お問い合わせいただいているメールアドレスに新しいログイン情報を送信いたしました。\nメールを受け取らなかった場合には、スパムフォルダやゴミ箱をご確認ください。","source_url":"https://value-kaden.com/wp-content/uploads/2018/07/29259b5fa6a51e1bfe815e4c1bc3858a-768x183.jpg","source_host":"value-kaden.com","source_status":"public_url","source_group":"d24e31ae4e3dbf73780a","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e54ad9c2c4","original_id":"ih_67439592286923","tier":"A","category":"RECOVERY_HIJACK","title":"Steamアカウントの乗っ取り被害にあった話し 信用詐欺に注意 詐欺師の手口 メッセージに注意 乗っ取られた | dorublog","summary":"A screenshot of the Steam Support account recovery wizard displaying an error stating that the recovery session was created from a different IP address. This issue prevents the user from completing the account recovery process.","quote":"The recovery session was created from a different IP Address.","source_url":"https://www.dorudorudoru.com/wp-content/uploads/2024/06/image_2024_06_29T09_58_43_431Z.png","source_host":"www.dorudorudoru.com","source_status":"public_url","source_group":"08a9d4fb638cb49824b1","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ec4465e7a6","original_id":"ih_72662524384929","tier":"A","category":"HACK_THEFT","title":"Help, my steam account has been stolen : r/csgo","summary":"An automated notification email from Steam informing the user that the email address associated with their account was changed from a computer in the Philippines (PH). The email provides instructions and a recovery link in case the change was unauthorized.","quote":"Dear ,\n\nThe email address associated with your Steam account has been successfully changed.\n\nWe are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.\n\nIf you did not authorize this change made from the computer located at  (PH), then please change your Steam password, and consider changing your email password as well to ensure your account security.\n\nIf you are unable to access your account then you may use this account specific recovery link for assistance recovering or self-locking your account.\n\nThe Steam Team\nhttps://help.steampowered.com","source_url":"https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh_r3FrOs4Bc2_JoL8IFX9kIcQbxKhIbFFl9B5QIEW4iY7Oa0wK-uzOc4XwxgdUoDevTJP5_cg7_bcRF9CCYfoeDG3I1Ofa1qHUmbS6x3g1aBk_D4Uu1UvHlASX9yPS5lk03ie-SLozlfI/s1600/WS000288.JPG","source_host":"blogger.googleusercontent.com","source_status":"public_url","source_group":"4678df915e52d8c17f4f","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e4edd057f8","original_id":"ih_14944229699257","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Community :: Guide :: How to check if your Steam account has been ...","summary":"Official Steam Support policy page detailing rules against buying and selling Steam accounts. Valve states that accounts found to be bought or sold may be permanently locked, and support will refuse assistance to regain access unless confirmed by the original account owner.","quote":"Buying or selling a Steam account\n\n• Can I buy or sell my Steam account?\n• What happens if my Steam account is found to be bought or sold?\n• Help! I lost access to a Steam account I bought. Can Steam Support help restore access to this account?\n\nCan I buy or sell my Steam account?\nSteam accounts cannot be bought or sold.\n\nWhat happens if my Steam account is found to be bought or sold?\nIf a Steam account is found to be purchased or sold, the account may be locked permanently. Please refer to the Suspended Steam Account article for more information on account restrictions.\n\nHelp! I lost access to a purchased Steam account. What can I do?\nWe cannot provide assistance without confirming that you are the original account owner. Any purchases, CD-Keys, or wallet funds added to the account after it was sold will not be considered valid proof of ownership. Please see our Proof of Ownership article for more information.","source_url":"https://storage.googleapis.com/cdn.vcgamers.com/news/wp-content/uploads/2024/07/90.jpg","source_host":"storage.googleapis.com","source_status":"public_url","source_group":"73e458e475a468c9ff77","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-410a3c21d8","original_id":"ih_62536912174355","tier":"A","category":"HACK_THEFT","title":"steam malware stole inventory screenshot","summary":"This image is a screenshot of the Steam Support help wizard navigation page on help.steampowered.com, showing recovery options with 'My Steam Account was stolen and I need help recovering it' outlined in red.","quote":"I forgot my Steam Account name or password\nMy Steam Account was stolen and I need help recovering it\nI'm not receiving a Steam Guard code\nI deleted or lost my Steam Guard Mobile Authenticator","source_url":"https://www.alphr.com/wp-content/uploads/2022/07/z4-10.png","source_host":"www.alphr.com","source_status":"public_url","source_group":"c40e95e7f89ff39867be","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-43b4038201","original_id":"ih_41364853262532","tier":"A","category":"HACK_THEFT","title":"steam trojan account stolen screenshot","summary":"An automated Steam security email informs the user that the email address associated with their account was successfully changed from an IP address in the Netherlands (91.242.226.189). The email includes a recovery link for the user to secure or self-lock their account if the action was unauthorized.","quote":"Dear t...\n\nThe email address associated with your\nSteam account has been successfully\nchanged.\n\nWe are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.\n\nIf you did not authorize this change made from the computer located at 91.242.226.189 (NL), then please change your Steam password, and consider changing your email password as well to ensure your account security.\n\nIf you are unable to access your account then you may use this account specific recovery link for assistance recovering or self-locking your account.\n\nCheers,\nThe Steam Team","source_url":"https://files.sikayetvar.com/complaint/3056/30566507/my-steam-account-was-stolen-through-phishing-link-need-urgent-support-to-recover-it-1_350x350.jpg","source_host":"files.sikayetvar.com","source_status":"public_url","source_group":"6a1794786affca13e724","publication_date":"","language":"it","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-70c4856e52","original_id":"ih_86372170805860","tier":"A","category":"HACK_THEFT","title":"steam trojan account stolen screenshot","summary":"Steam sent an automated safety notice informing a user who played PirateFi (AppID 3476470) that the developer's account had uploaded game builds containing suspected malware. Valve advised that the malicious files likely executed on the user's computer and recommended running an anti-virus scan or reformatting the operating system.","quote":"We are contacting you because you recently launched PirateFi (3476470) on Steam. The Steam account of the developer for this game uploaded builds to Steam that contained suspected malware.\n\nYou played PirateFi (3476470) on Steam while these builds were active, so it is likely that these malicious files launched on your computer.\n\nThe builds containing the suspected malware have been removed from Steam, but we strongly encourage you to run a full-system scan using an anti-virus product that you trust or use regularly, and inspect your system for unexpected or newly installed software. You may also consider fully reformatting your operating system to ensure that no malicious software remains on your machine.\n\nPlease contact Steam Support with any further questions.\n\nhttps://help.steampowered.com","source_url":"https://media.kasperskydaily.com/wp-content/uploads/sites/92/2025/02/17092122/games-with-trojans-in-steam-02.png","source_host":"media.kasperskydaily.com","source_status":"public_url","source_group":"702c2e894bc1eb85ee6c","publication_date":"","language":"it","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f066f9db1f","original_id":"ih_52726617883028","tier":"A","category":"HACK_THEFT","title":"steam stealer log credentials screenshot","summary":"An automated email receipt from Steam confirming a Community Market purchase of a Souvenir G3SG1 | Desert Storm for 245.99 USD on February 1, 2016. This represents a wallet drain scenario where funds were transferred to another account via an overpriced item sale.","quote":"Dear mofle110,\n\nYour recent Community Market purchase from yxsb022018 has been processed and 245.99 USD has been debited from your Steam Wallet.\n\nThis email message will serve as your receipt. You can also access your Purchase History online at any time.\n\nSouvenir G3SG1 | Desert Storm 213.91 USD\n\nSubtotal 213.91 USD\nCounter-Strike: Global Offensive fee 21.39 USD\nSteam transaction fee 10.69 USD(fees charged by Valve Corp.)\n\nTotal: 245.99 USD\n\nPayment info\nSteam Wallet 245.99 USD\nConfirmation Number 683787583183365473-683787583183365474\nDate Confirmed Mon Feb 01 21:35:58 2016\n\nThe Steam Support Team\nhttps://help.steampowered.com/","source_url":"https://forum.level1techs.com/uploads/default/original/3X/c/3/c39c00b85a226a1b1ec61d3c65e1fcb9821c7d04.jpg","source_host":"forum.level1techs.com","source_status":"public_url","source_group":"785384365a8cc9a0316c","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9b00b40477","original_id":"ih_29279483691272","tier":"A","category":"HACK_THEFT","title":"steam session hijack screenshot stolen","summary":"This screenshot shows an official Steam Support help article providing standard instructions for recovering a stolen or hijacked account. It advises users to scan their computers for malware, change their email password, and avoid sharing credentials. No specific user case or support interaction is displayed.","quote":"What do I do if my Steam Account is stolen?\n\nIf your Steam Account has been stolen or hijacked, you should complete the steps below before recovering your account to ensure the account is not stolen again.\n\nStep 1 - Scan your computer\nViruses, key loggers, spyware and other malicious code can steal your Steam Account name and password. Before resetting your Steam Account's password, you should run virus and spyware scanners to ensure such programs are not on your computer.\n\nStep 2 - Change your email's password\nSteam accounts are commonly compromised after an associated email address is compromised. Changing the password on your email account will ensure a hijacker can't steal your Steam account a second time, or interfere with assistance from Steam Support.\n\nAnd as always...\n\nDON'T SHARE YOUR PASSWORD\nNever give your Steam Account password to a friend or other individuals who ask for it. Steam Support representatives will never ask you for your password.\n\nUSE OFFICIAL STEAM WEBSITES\nOnly enter your password into official Steam websites, such as steampowered.com and steamcommunity.com.\nIf you suspect a site asking for your login information is not an official Steam site, do not enter any information on the site and disregard it.\n\nLEARN MORE ABOUT HOW TO SECURE YOUR ACCOUNT\nYou can find additional information on how to secure your account and protect yourself from account hijacking and phishing by visiting the Steam Support Account Security Recommendations.\n\nRecover my account\nOnce you are sure that both the computer you are using and your email account are secure, you can recover your Steam Account by changing your password.\n\nReset my password","source_url":"https://www.notebookcheck.net/fileadmin/Notebooks/News/_nc4/PathofExile2HackSteamRecovery.jpg","source_host":"www.notebookcheck.net","source_status":"public_url","source_group":"c7654a4b2306f5ffb6b9","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-542267f92f","original_id":"ih_31375082362097","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"steam session hijack screenshot stolen","summary":"A Steam Support agent declines to conduct an in-depth security analysis or review of account history following a compromise. The agent notes that updating the password secured the account and recommends maintaining the Steam Guard Mobile Authenticator.","quote":"Hello,\n\nI understand the situation and the request but Steam Support team does not provide in-depth analysis of an account's security state or history as a service.\n\nAdditionally, it appears your account's security may have been previously compromised but you were able to secure it after updating your Steam accounts password. Changing an account's password ends all logged in sessions and this keeps your account secured. To help prevent unauthorized access to the account, I recommend that you keep the Steam Guard Mobile Authenticator.","source_url":"https://i.redd.it/jepstm0j7g8h1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"46f53b30f22bf850abc7","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9eb3b6bf14","original_id":"ih_55998304735111","tier":"A","category":"HACK_THEFT","title":"steam session hijack screenshot stolen","summary":"An automated Steam Guard verification email sent on January 28, 2016, for account 'mofle110'. It provides a security code following an unauthorized login attempt using correct credentials from an IP address in Mexico.","quote":"Dear mofle110,\n\nHere is the Steam Guard code you need to login to account mofle110:\nJ8H4C\n\nThis email was generated because of a login attempt from a computer located at 187.161.169.222 (MX). The login attempt included your correct account name and password.\n\nThe Steam Guard code is required to complete the login. No one can access your account without also accessing this email.\n\nIf you are not attempting to login then please change your Steam password and consider changing your email password as well to ensure your account security.\n\nIf you are unable to access your account then use this account specific recovery link for assistance recovering or self-locking your account.\n\nThe Steam Support Team\nhttps://help.steampowered.com/","source_url":"https://forum.level1techs.com/uploads/default/original/3X/b/0/b04f5b52dd3b45bab9d5e3d41b0ed56cc51fdc12.jpg","source_host":"forum.level1techs.com","source_status":"public_url","source_group":"76c7ecb1070f62ee7395","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-54b4f37a57","original_id":"seam_bptf_30286235120533","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Is Steam Support as useless as I think? - General Discussion","summary":"An automated Steam Support message was received by a user waiting one month for a response regarding a friend's hijacked and locked account. The message provided standard links to the knowledge base and discussions without resolving the issue.","quote":"Hello,\nThank you for adding a message to your question. We will respond to your message by email.\nAnytime you wish you can view your question online:\n| Not displaying link |\n~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~  ~~~~~~~~~~~~~~~~~~~~~~~~~~\nYour question may already be answered in our knowledgebase:\nhttps://support.steampowered.com/kb_search.php?searchwords=\nAs an alternate resource, please check Steam Discussions as other users may have resolved this issue:\nhttp://steamcommunity.com/discussions/forum/1/","source_url":"https://forums.backpack.tf/topic/29479-is-steam-support-as-useless-as-i-think/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"1e0d6d1e3a14df2556f3","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-cf33a73b56","original_id":"ppc_jt8gpvo","tier":"A","category":"RESTORE_REFUSED","title":"Unfortunately not, as someone who has spent easily over a 1000 Euros on Dota, it's kind of a big let down for loyal cust","summary":"The user reports that items were removed without their permission and says Steam Support responded to their ticket. Steam Support refused to restore the items, citing its policy against restoring scammed, lost, or stolen items and concerns about item duplication.","quote":"Hi there,\n\nThank you for contacting Steam Support. I understand how much your items means to you.\n\nI’m sorry to hear that your items were removed without your permission. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason.\n\nSince Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.\n\nTo make sure that a scammer is reported, please report them through the Steam Community. Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams.\n\nTo learn how to avoid scams or hijackings, please see our Trade Scam article.\n\nSteam Support\nEd","source_url":"https://www.reddit.com/r/DotA2/comments/1583nbg/_/jt8gpvo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d31b3b5de0b317c225e","publication_date":"2023-07-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47359d4377","original_id":"pp_3a2mpe","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support's policies regarding account restrictions are extremely frustrating.","summary":"The user was market-restricted after logging in from new devices during the Summer Sale and asked Steam Support to verify ownership. Support replied that the restrictions are intended and not negotiable and that it could not assist further.","quote":"Currently, these restrictions are intended and not negotiable.\n\nWe have provided all the available information and will be unable to assist you further with this issue.  If you have an unrelated problem, we will be happy to assist you.","source_url":"https://www.reddit.com/r/valve/comments/3a2mpe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"abdf8b5f071068e78550","publication_date":"2015-06-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2786d65bcd","original_id":"nx83hq","tier":"A","category":"RESTORE_REFUSED","title":"Hours played Question","summary":"The user asked Steam Support whether profile playtime could be reset. Steam Support replied that it cannot modify or reset playtime for any game, and later repeated that playtime cannot be modified.","quote":"Hello, \n\nThank you for contacting Steam Support.\n\nUnfortunately, Steam Support cannot modify or reset your account's playtime for any game. \n\nBest Regards, \nTony","source_url":"https://www.reddit.com/r/Steam/comments/nx83hq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"27e3dac521b217ea13cb","publication_date":"2021-06-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c377e4b49","original_id":"fp_66239668529387","tier":"A","category":"RESTORE_REFUSED","title":"HIJACKED, STEAM WON'T GIVE MY ITEMS BACK! What is ...","summary":"The user says their account was hijacked and Steam will not give their items back. Steam Support replied that items will not be restored unless Valve can internally verify another user accessed the account and that it cannot restore items based on chat.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat ...","source_url":"https://steamcommunity.com/discussions/forum/1/598198173697708956/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"42020ae8a37bddb919af","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61f7388a9e","original_id":"ppc_n3bbga8","tier":"A","category":"BAN_NO_REASON","title":"The support guy just closed the ticket for sure with a copypasted text\n\nWhat I wrote:\n\nHi,  \n  \nThis is an answer to you","summary":"The user's Steam account was locked after they logged in via a USA VPN and deposited money from Slovakia, and they believe it was a mistake. Steam Support said the account was permanently locked for violating the Steam Subscriber Agreement based on account activity/community reports and closed the request.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nAs we already mentioned, please note that Steam accounts are not intended to be bought, sold, or traded.\n\nThe account has been locked for violating the [Steam Subscriber Agreement](http://store.steampowered.com/subscriber_agreement/) based on the account activity, community reports, and other factors.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the lock may be closed without a reply.\n\nSteam Support\nKate","source_url":"https://www.reddit.com/r/steamsupport/comments/1m0ahp5/_/n3bbga8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f82f2e5b4c8f55a4d60f","publication_date":"2025-07-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f4365fbe2","original_id":"fp_49629863778458","tier":"A","category":"RESTORE_REFUSED","title":"Biri yardım etsin lütfen 2.Cevap geldi :(((((( | DonanımHaber Forum","summary":"The user's items were not restored. Steam Support said it will not restore items unless it can internally verify the account was accessed by another user and cannot restore based on chat.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat ...","source_url":"https://forum.donanimhaber.com/biri-yardim-etsin-lutfen-2-cevap-geldi--106584779","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"283db1eaedac8d7c5eb2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a45a7fecb9","original_id":"pp_2qxhg4","tier":"A","category":"BAN_NO_REASON","title":"Account locked because of one trade","summary":"The user's account was permanently locked by Steam Support after trading a CS:GO Butterfly Fade knife for 144 keys, due to alleged involvement in account hijacking. Steam Support refused to unlock the account and later closed all further communication on the matter, though a subsequent automated or late message suggested restarting Steam.","quote":"Hello Subodh,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. \n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/2qxhg4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"624f0782d33ef7408026","publication_date":"2014-12-31","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9059b9ca22","original_id":"pp_m84nr7","tier":"A","category":"RESTORE_REFUSED","title":"I got RObbed in CSGO","summary":"The user's CS:GO inventory, including a butterfly knife and expensive skins, was stolen despite having Steam Guard Mobile Authenticator. Steam Support replied that they do not restore scammed, lost, or stolen items and warned the user about risky account behavior.","quote":"Hello,\n\nUnfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason.\n\nSince Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.\n\nYour account's history and what you've written in your messages seems to indicate that you may be taking unnecessary, inadvisable risks with it. Make sure that you avoid risky actions in the future to keep the account from being hijacked again.","source_url":"https://www.reddit.com/r/u_MarXMn/comments/m84nr7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"742c2dcfe740bf5f29c1","publication_date":"2021-03-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db5ca6c973","original_id":"pp_33ot8y","tier":"A","category":"BAN_NO_REASON","title":"PLEASE HELP ME I was wrongfully VAC banned on CS:GO","summary":"The user reports a wrongful CS:GO VAC ban on an account with about $300 NZD in skins and collector coins. Steam Support replied that the VAC team found the ban legitimate, refused to remove it or disclose details, and warned future messages would be closed.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nThe Valve Anti-Cheat team has thoroughly investigated your ban and found that it was applied legitimately.\n\nThe VAC ban on your account will not be removed.\n\nWe will not disclose the cheats which were detected, nor will we provide the date and time the infraction took place.\n\nAny future messages regarding the VAC ban on this account will be closed without a response.\n\nFor more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam Online Conduct","source_url":"https://www.reddit.com/r/counterstrike/comments/33ot8y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c48fcd457cedc27273c6","publication_date":"2015-04-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98af66e1a4","original_id":"ppc_jfou7e7","tier":"A","category":"RESTORE_REFUSED","title":"Yes and, again, that is [exactly how services like Steam inventory work](https://help.steampowered.com/en/faqs/view/3B6E","summary":"The post quotes Valve/Steam Support policy stating that Steam Support does not restore lost items or items that have left an account, and that users are responsible for securing their accounts. No specific user incident or ticket is described.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account. \n\nSteam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://www.reddit.com/r/Games/comments/12eyot4/_/jfou7e7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"47a9d0f258b03507dc5e","publication_date":"2023-04-10","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af8611c5e4","original_id":"pp_2zirym","tier":"A","category":"RESTORE_REFUSED","title":"Steam support does not care.","summary":"The user's Steam profile was hijacked and 10 TF2 buds were stolen; Steam Support refused restoration, citing disabled Trade Confirmation, and then closed further correspondence after the user disputed that claim.","quote":"Items that were traded or gifted while an account's Trade Confirmation feature was disabled are not eligible for restoration under any circumstance. \n\nSteam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.\n\nYou will receive no further correspondence regarding this matter.","source_url":"https://www.reddit.com/r/tf2/comments/2zirym/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c29905253288d6b78cef","publication_date":"2015-03-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4feda8d4e8","original_id":"ppc_nntiegq","tier":"A","category":"RESTORE_REFUSED","title":"“Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, del","summary":"The post discusses Steam Support's refusal to restore items, citing Steam's support page policy that items which have left an account will not be restored.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/tf2/comments/1oryaiz/_/nntiegq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a06574b9b8c673b2c7b","publication_date":"2025-11-08","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e961247add","original_id":"fp_20942636102407","tier":"A","category":"RESTORE_REFUSED","title":"Items are gone :: Help and Tips","summary":"The user reports that items are gone. The post quotes Steam Support's FAQ stating that Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/1/3395163747102966176/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4b96adc40f1058887b3c","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9764b9e561","original_id":"pp_44e3mu","tier":"A","category":"BAN_NO_REASON","title":"TIL Steam doesn't unban stolen accounts, even after being secured","summary":"The user's alternate account was hacked, secured, and then Overwatch banned. Steam Support said the ban cannot be removed regardless of who was using the account and that items/subscriptions cannot be transferred or replaced.","quote":"Hello Cody,\n\nThank you for contacting Steam Support.\n\nThis ban applies to a Steam account regardless of who was using the account or borrowing the game at the time the infraction occurred, and it cannot be removed. The use and security of the Steam account is ultimately your responsibility.\n\nWe cannot move game subscriptions or items from accounts which have been banned by VAC to a new account.\n\nAdditionally, we cannot provide replacement copies for the banned title(s).\n\nIf you choose to purchase a new copy of the banned game(s), please create a new Steam account to register the game on.\n\nWe will be unable to assist you further with any VAC and/or Overwatch bans; however, please let us know if you have any other questions about your Steam account recovery by replying to this ticket.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/44e3mu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bfbfda2ebf452bb3e59e","publication_date":"2016-02-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00dd1c4b00","original_id":"pp_2nc0hi","tier":"A","category":"RESTORE_REFUSED","title":"Yet Another Horrible Steam Support Encounter","summary":"User thought gift inventory items were missing and contacted Steam Support. Support replied that records showed both gift copies were sent to other accounts and that tracking inventory/account security was the user's responsibility; the user later found the items in their own inventory due to a changed gift icon.","quote":"Hello xxx,\nThank you for contacting Steam Support.\nOur records show that both gift copies were sent to other Steam accounts.\n\nYou can view your inventory history by navigating to your Inventory page in your Steam Community profile and clicking on the \"View Inventory History\" link. Using this information, you should be able to find where your items went. Tracking your Steam inventory is your responsibility.\n\nIf you believe that any friends or family members may have access to your computer, please discuss this matter with them. The security of your account is your responsibility.\n\nIf you have any further questions, please let us know - we will be happy to assist you.","source_url":"https://www.reddit.com/r/Steam/comments/2nc0hi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c666a5ce018e3b7e961","publication_date":"2014-11-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d4d14f615","original_id":"pp_3leq09","tier":"A","category":"BAN_NO_REASON","title":"My Steam account has been ruined...Beware the Family Sharing!","summary":"The user's account received a VAC ban in Call of Duty: Black Ops II after their younger brother played via Family Sharing. Steam Support confirmed the ban was legitimate and non-removable, refused to disclose detected cheats or the infraction date/time, and warned future messages would be closed.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nThe Steam Support Team provides assistance with technical issues only.\n\nWe have confirmed that the ban on the account was applied legitimately and it cannot be removed.\n\nWe will not disclose the cheats which were detected, nor will we provide the date and time the infraction took place.\n\nAny future messages regarding the VAC ban on this account will be closed without a response.\n\nIf you choose to purchase a new copy of the VAC banned game(s), please create a new Steam account to register the game(s) on.\n\nFor more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3leq09/","source_host":"www.reddit.com","source_status":"public_url","source_group":"695bcf4e9e4febc3b458","publication_date":"2015-09-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f5cc926c8","original_id":"pp_3e6jea","tier":"A","category":"BAN_NO_REASON","title":"Account locked for fraudulent activity","summary":"Steam Support permanently locked the user's account due to alleged fraudulent credit card activity and refused to provide further assistance or proof when requested. The user provided bank and credit card statements in subsequent tickets, but received no further help.","quote":"Thank you for contacting Steam Support.\n\nWe have found activity in the Steam account related to fraudulent credit card use.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/Steam/comments/3e6jea/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca6a57a7e8284e95bd44","publication_date":"2015-07-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-731a7fbaa8","original_id":"fp_43207193743592","tier":"A","category":"RESTORE_REFUSED","title":"Item Restoration? (account was phished) :: Steam Discussions","summary":"The user asks about restoring items after their account was phished. Forum replies say no and cite Steam's Item Restoration Policy, but the post does not include an actual quoted Steam Support reply.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/0/3105768782184873530","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1c30694c413406208648","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-918e70ab27","original_id":"ppc_ge8yqav","tier":"A","category":"RESTORE_REFUSED","title":"Yesterday I picked jugg, and found out my arcana is missing. And then I found out lots of my stuff is missing too. I tho","summary":"The user discovered that Dota 2 items including an arcana were missing and suspected a scam/hijack. Steam Support advised securing the account and stated that it does not restore scammed, lost, or stolen items for any reason.","quote":"I’m sorry to hear that your items were removed without your permission. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason.","source_url":"https://www.reddit.com/r/DotA2/comments/k4irt4/_/ge8yqav/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2203919725d17d000bcc","publication_date":"2020-12-01","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7bdd4efd02","original_id":"fp_82978341093461","tier":"A","category":"RESTORE_REFUSED","title":"Is there any way to get back my stolen items? :: Help and Tips","summary":"Official Steam Support policy text stating that items leaving accounts for any reason will not be restored, and placing the responsibility of account security on the user via the Mobile Authenticator or trade holds.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\t\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised.","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5be83b3c42","original_id":"pp_2x5u8b","tier":"A","category":"BAN_NO_REASON","title":"Steam Account Wrongly Locked for Hijacking","summary":"The user's Steam account was locked for alleged hijacking activity. Steam Support said the account would not be unlocked and later stated there would be no further correspondence.","quote":"Hello Noah,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. \n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/2x5u8b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0548324d9531a83baea7","publication_date":"2015-02-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-644c2c1495","original_id":"ppc_cp5qfz3","tier":"A","category":"BAN_NO_REASON","title":"I got my account locked on January the 15th, got a red banner on the top of my Steam Client which stated that someone mi","summary":"The user's account was locked, they submitted proof of ownership, and Steam permanently disabled the account for allegedly fraudulent item acquisition. When the user asked for more details, Steam Support refused further explanation and said there would be no further correspondence.","quote":"Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.\n\nYou will receive no further correspondence regarding this matter.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2y2ag6/_/cp5qfz3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1adb75880c4845aca8af","publication_date":"2015-03-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a48f9b7c14","original_id":"ppc_cr1pcdm","tier":"A","category":"RESTORE_REFUSED","title":"[CS:GO]\nI agreed to trade through paypal with a trader for a knife in csgo. I had a screen of the chat with them them ag","summary":"The user was scammed in a CS:GO knife trade after agreeing to PayPal payment; the other party kept the knife and blocked them. Steam Support said the trade was completed through Steam and refused to restore the items.","quote":"Hello Thomas,\nThank you for contacting Steam Support.\nThe trade in question was completed through the Steam trading interface, which requires multiple confirmations from both trade partners. We have a strict item restoration policy regarding trades confirmed through this process. Steam Support will not restore items associated with this trade.\nIt is the user's responsibility to verify that the contents of the trade are accurate and that the trade partner is the correct user.\nIf scammers are encountered in the future, please report them through their Steam Community profile. To do so, click the 'More' dro","source_url":"https://www.reddit.com/r/Steam/comments/34timn/_/cr1pcdm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb459b191b3da3b0e76e","publication_date":"2015-05-07","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aef66f8ae7","original_id":"ppc_csmqf2l","tier":"A","category":"BAN_NO_REASON","title":"On the 20th of June 2015 I received a red alert on my steam \n\nclient. It read \"This account appears to have been used fo","summary":"The user's Steam account was flagged for fraudulent activity and then permanently locked. Steam Support replied that they found activity related to fraudulent credit card use and that the account will not be reactivated.","quote":"Hello Elias,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in the Steam account related to fraudulent credit card use.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/Steam/comments/3apgld/_/csmqf2l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"468ed5b3b59ec7b0df1c","publication_date":"2015-06-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1107e0932f","original_id":"fp_12465825680414","tier":"A","category":"RESTORE_REFUSED","title":"r/DotA2 on Reddit: Many people are losing item via clicking links where steam guard is enabled and steam support doesn't not restore items.","summary":"The user reports that people are losing items via clicking links despite Steam Guard, and Steam Support refuses to restore items because duplicating them would lower item value.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items.","source_url":"https://www.reddit.com/r/DotA2/comments/r55bd7/many_people_are_losing_item_via_clicking_links/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97fbda4f560aae307e00","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6180e08159","original_id":"fp_67975286022803","tier":"A","category":"RESTORE_REFUSED","title":"GOT HACKED LOST $20k, and Steam can't help me :: Steam Discussions","summary":"The user says they got hacked and lost $20k in items. Steam Support explained that restoring items would require duplication and lower item value, so they explicitly stated they do not restore items.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, <strong>we do not restore items</strong>.","source_url":"https://steamcommunity.com/discussions/forum/0/3203745634148804717/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"527ee3c8fd52aa2c8ef1","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1d14a784b","original_id":"fp_26718568508759","tier":"A","category":"RESTORE_REFUSED","title":"Scam, lost inventory :: Steam Discussions","summary":"The user reports a scam and lost inventory. The post quotes Steam's item restoration policy saying Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/0/2527030866859880231/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4516f88fa6c307be0bff","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88f0088ddf","original_id":"fp_20543057237834","tier":"A","category":"RESTORE_REFUSED","title":"I was Hacked and they stole my inventory :: Steam Community","summary":"The user reports being hacked and losing their inventory. Steam Support replied that it does not restore items that have left accounts for any reason and provided account-security steps.","quote":"Steam Support does not restore <strong>items that have left accounts for any reason</strong>, including trades, market transactions, deletions, or gifting. Secure your account 1. Scan your computer for malware. You can use Malwarebytes[www.malwarebytes.com] 2. Deauthorize all other devices from here 3.","source_url":"https://steamcommunity.com/discussions/forum/7/3057363849879341832/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5b3731e30600a7b698bc","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bea332ff7","original_id":"fp_88561537340617","tier":"A","category":"RESTORE_REFUSED","title":"I got scammed. any way to get help? :: Help and Tips","summary":"The user says they got scammed and asks for help. The post quotes Steam's Item Restoration Policy stating that Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/1/532101539723014076/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8e8e033c1f00e73846cc","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26342c5c85","original_id":"ppc_ctc8xgf","tier":"A","category":"BAN_NO_REASON","title":">It all started on the 7th of July when I tried to add funds to my wallet with my CC. I got an unexpected error - So,","summary":"The user's Steam account was permanently locked after adding funds with a credit card, with Steam Support citing fraudulent credit card activity. Support refused to provide further proof or assistance, and later tickets went unanswered.","quote":"Thank you for contacting Steam Support.\n\nWe have found activity in the Steam account related to fraudulent credit card use.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.\n\nWe have provided all the available information and will be unable to assist you further with this issue.","source_url":"https://www.reddit.com/r/Nudelete/comments/3e7p39/_/ctc8xgf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e2309eefeb006de7e19","publication_date":"2015-07-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a022db927f","original_id":"ppc_ctc8xdu","tier":"A","category":"BAN_NO_REASON","title":">It all started on the 7th of July when I tried to add funds to my wallet with my CC. I got an unexpected error - So,","summary":"The user's Steam account was permanently locked after a credit card funding error; Steam Support cited fraudulent credit card activity and later said it could not assist further when asked for proof. The user opened additional tickets with bank/PayPal/card evidence but received no response.","quote":"Thank you for contacting Steam Support.\n\nWe have found activity in the Steam account related to fraudulent credit card use.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/longtail/comments/3e7p33/_/ctc8xdu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e4710119ab239eae28ea","publication_date":"2015-07-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93c7ca366d","original_id":"fp_73583996424215","tier":"A","category":"RESTORE_REFUSED","title":"Community Review of Steam support :: Steam Discussions","summary":"The post quotes Steam Support explaining that restoring items would require duplication, which would lower item value, so Steam Support does not restore items.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, <strong>we do not restore items</strong>.","source_url":"https://steamcommunity.com/discussions/forum/0/601891815092675904/?l=turkish&ctp=4","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a8bbd05275d2f15e2eb6","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4dc199176","original_id":"fp_60815489239809","tier":"A","category":"RESTORE_REFUSED","title":"Account Hacked - Steam won't do anything about \"lost\" items :: Steam Discussions","summary":"The user reports their account was hacked and items were lost. Steam Support states that it does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting....","source_url":"https://steamcommunity.com/discussions/forum/0/4423184558852102360/?ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c6c4e746efd1ba8a972e","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd0c5edcfd","original_id":"fp_56981125143456","tier":"A","category":"RESTORE_REFUSED","title":"Hacked on Steam Trade :: Help and Tips","summary":"The user reports being hacked on Steam Trade. Steam Support states it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/3421063428081602956/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"09c67d13386430c70d1f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a855fbaf8","original_id":"fp_83017291321023","tier":"A","category":"RESTORE_REFUSED","title":"suspicious activity on your Steam account :: Steam Community","summary":"The user reported suspicious activity on their Steam account. Steam Support said the in-game items would be permanently blocked due to a license agreement violation and that Steam Support does not restore items that have left the account for any reason.","quote":"Your in-game items will be permanently blocked from the account due to violation of the license agreement. <strong>Steam Support does not restore items that have left accounts for any reason</strong>, including trades, market transactions, deletions, or gifting\"","source_url":"https://steamcommunity.com/discussions/forum/7/3761103414972882834/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"733b801fce2f8c61e814","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56d7fea297","original_id":"fp_13658042760333","tier":"A","category":"RESTORE_REFUSED","title":"anyway to get my item back? :: Help and Tips","summary":"User asks if they can get an item back. The post quotes Steam's Item Restoration Policy stating that Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/2333276539611126608/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3db93a5b42d55dd28650","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3758312df8","original_id":"fp_24647457929973","tier":"A","category":"RESTORE_REFUSED","title":"Can i retrieve my scammed items? :: Help and Tips","summary":"A user asks whether scammed items can be retrieved. The post quotes Steam's Item Restoration Policy saying Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/1/135512931347826466/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"31ab185609b4b5e60b82","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d138c3515c","original_id":"fp_43622468477631","tier":"A","category":"RESTORE_REFUSED","title":"CS2 Scam Protection: API Key Scam, Fake Sites, QR Hijack | CS2.IO","summary":"The post is a general CS2 scam-protection guide rather than a specific user support case; it quotes Steam Support stating that items which have left accounts will not be restored.","quote":"Steam Support does not restore items that have left accounts for any reason.","source_url":"https://cs2.io/en/guides/scam-protection","source_host":"cs2.io","source_status":"public_url","source_group":"6697bff97b48972b2614","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-176fd84d30","original_id":"ppc_crpcfa8","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"The final automatic message you should receive is\n\n> We have found activity in this Steam account related to fraud wi","summary":"The user received a final automatic Steam Support message stating the account was permanently locked for Marketplace fraud and that Support will not assist further. Steam Support said it provided all available information and would not acknowledge new information.","quote":"We have found activity in this Steam account related to fraud within the Steam Marketplace.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nWe have provided all the available information and will be unable to assist you further with this issue. If you have an unrelated problem, we will be happy to assist you.","source_url":"https://www.reddit.com/r/Steam/comments/37qdo1/_/crpcfa8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a765710a9c714479e885","publication_date":"2015-05-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b39729214f","original_id":"fp_24662024890472","tier":"A","category":"RESTORE_REFUSED","title":"My $4000 CS2 Inventory Was Stolen Even After Blocking ...","summary":"The user reports a $4000 CS2 inventory theft. Steam Support replied that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. Steam Support does ...","source_url":"https://steamcommunity.com/discussions/forum/1/601897883113946900/?l=thai","source_host":"steamcommunity.com","source_status":"public_url","source_group":"27cc99edf0eddf27c9bd","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd5ce3131b","original_id":"fp_65459856528575","tier":"A","category":"RESTORE_REFUSED","title":"My Steam account was hijacked, items stolen, and ...","summary":"The user says their Steam account was hijacked and items were stolen. Steam Support replied that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your ...","source_url":"https://steamcommunity.com/discussions/forum/7/594027788789382187/?l=thai&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3abb83a78475ad5ca6df","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f1f0a6941","original_id":"fp_73274577258197","tier":"A","category":"RESTORE_REFUSED","title":"Hacked and scammed :: Help and Tips","summary":"The user reports being hacked and scammed. Steam Support quoted that it does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your ...","source_url":"https://steamcommunity.com/discussions/forum/1/2270320616954868681/?l=thai&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"da9e86c928a34fe42530","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28b0ac1c2d","original_id":"fp_44692433363306","tier":"A","category":"RESTORE_REFUSED","title":"My items were stolen/scammed by an impersonator, what ...","summary":"The user reports items stolen/scammed by an impersonator. Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. #3.","source_url":"https://steamcommunity.com/discussions/forum/1/766309862211718157/?l=german","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ce0adb55bbd6e5b59ed9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be3293958a","original_id":"fp_71840537885161","tier":"A","category":"RESTORE_REFUSED","title":"scammed and retransfer of inventory policys : r/cs2 - Reddit","summary":"The user was scammed and asks about inventory retransfer policy. Steam Support states that items which have left an account will not be restored and that securing the account is the user's responsibility.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://www.reddit.com/r/cs2/comments/17znk0y/scammed_and_retransfer_of_inventory_policys/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d4d7e835da5ec08b027","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-491f14175e","original_id":"fp_91338477361558","tier":"A","category":"RESTORE_REFUSED","title":"How do I restore purchases on Steam? - Games Learning Society","summary":"The post asks about restoring Steam purchases/deleted items and repeats Steam's Item Restoration Policy, stating that Steam does not restore items that have left an account. No actual Steam Support reply or ticket is quoted.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://www.gameslearningsociety.org/how-do-i-restore-purchases-on-steam/","source_host":"www.gameslearningsociety.org","source_status":"public_url","source_group":"8025493d0217e19bd5e8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-60421a765e","original_id":"fp_14805257810220","tier":"A","category":"RESTORE_REFUSED","title":"[PC] Account got hacked into even with steam guard mobile auth ...","summary":"The user's account was hacked even with Steam Guard mobile auth. Steam Support replied that they do not restore items for any reason.","quote":"I'm sorry we can't be of more help, but Steam Support does not restore items for any reason. Detailed information on why we do not restore items can be found ...","source_url":"https://www.reddit.com/r/Dota2Trade/comments/hbfett/pc_account_got_hacked_into_even_with_steam_guard/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab4906371a7735d6a4d6","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f52c4488ed","original_id":"fp_18875310365734","tier":"A","category":"RESTORE_REFUSED","title":"🚨 WARNING: Steam Security Failed Me – My $4000 CS2 Inventory Was Stolen Even After Blocking My Account! 🚨 :: Help and Tips","summary":"The user reports that their $4000 CS2 inventory was stolen even after blocking their account. Steam Support stated that it does not restore items that have left accounts for any reason or restore lost items.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. Steam Support does not restore lost items.","source_url":"https://steamcommunity.com/discussions/forum/1/601897883113946900/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"27cc99edf0eddf27c9bd","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9554459cc","original_id":"fp_53754965211996","tier":"A","category":"RESTORE_REFUSED","title":"Steam Account was hacked and hacker emptied my inventory :: Help and Tips","summary":"The user reports their Steam account was hacked and their inventory emptied. A Steam Support statement quoted in the post says Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/3768987250118435727/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"214c806d3c75e5484a09","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc04d7a688","original_id":"fp_39488293823740","tier":"A","category":"RESTORE_REFUSED","title":"Does Steam restore/return your stolen items if you fall for a scam ...","summary":"The user asks whether Steam will restore stolen items after a scam. Steam Support states that items which have left an account are not restored for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/1vg4jo6/does_steam_restorereturn_your_stolen_items_if_you/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17cc8df2c46cabac8945","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff87df7136","original_id":"fp_46690705273316","tier":"A","category":"RESTORE_REFUSED","title":"How to recieve stolen/scammed steam items back???? pls help me :: Help and Tips","summary":"The user asks how to get stolen or scammed Steam items back. Steam Support states that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/1/144513152472078049/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9669504950ed8528d6bb","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ea60d5008","original_id":"fp_70997809727046","tier":"A","category":"RESTORE_REFUSED","title":"Inventory items stolen and need to contact support","summary":"The user reports that inventory items were stolen and needs to contact support. Steam Support states that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/4767711099756080311/?l=italian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6863fc178fe4fc8ca491","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ccb468c5b","original_id":"fp_25110611347740","tier":"A","category":"RESTORE_REFUSED","title":"It's Been One Week Since My Steam Account Got Hacked ... - NeoGAF","summary":"The user's Steam account was hacked and items were stolen. Steam Support said they will not restore stolen items again and mentioned it may take several days for items to reappear.","quote":"We will not restore stolen items again. It may take several days for items to reappear within the game. If you don't see your items after 48 ...","source_url":"https://www.neogaf.com/threads/its-been-one-week-since-my-steam-account-got-hacked-and-valve-has-done-nothing.954544/page-3","source_host":"www.neogaf.com","source_status":"public_url","source_group":"4a09ee4d64c14dba0acf","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7b0c45916","original_id":"fp_41464566580884","tier":"A","category":"RESTORE_REFUSED","title":"Account/items stolen, mobile authenticator bypassed and email ...","summary":"The user reports that their account/items were stolen after their mobile authenticator was bypassed and email was compromised. Steam Support replied that they do not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your ...","source_url":"https://steamcommunity.com/discussions/forum/1/135513549092697944/?l=brazilian&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f709d3f2709dd91f6c07","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4e7e3d828","original_id":"pp_u3a8e","tier":"A","category":"BAN_NO_REASON","title":"Steam helped me (sorta)","summary":"User reported multiple accounts compromised and asked Steam to temporarily lock their Steam account. Steam Support said it cannot lock for two weeks and that the account is permanently VAC-banned and unable to lift, refusing to disclose detection details.","quote":"Hello,\n\nThe security of the Steam account is the user's responsibility. We cannot lock an account for two weeks upon request.\n\nThe account can be locked permanently with legitimate reason.\n\nOur system indicates that the account has been permanently banned by the Valve Anti-Cheat system (VAC) - Steam Support is unable to lift the ban.\n\nWe will not disclose the cheats which were detected, nor will we provide the date and time the infraction took place. VAC has confirmed that the ban on the account was applied legitimately.\n\nThis ban applies to a Steam account (regardless of who was using the account at the time the infraction occurred). The use and security of the Ste","source_url":"https://www.reddit.com/r/techsupport/comments/u3a8e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4fe7e22ce8865002c9a6","publication_date":"2012-05-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6d7432701","original_id":"ppc_crkjio8","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"If the purchased fails then you haven't actually purchased anything. Steam Support will not give you a raincheck on the","summary":"User warns that failed Steam store purchases won't be honored at the sale price and that Steam Support will send a generic copy/paste troubleshooting reply instead of resolving it. The quoted support response gives standard Steam client troubleshooting steps.","quote":"Thank you for contacting Steam Support. \nEven though you may have attempted similar steps already, please re-test the issue now using the methods below:\nNote: These processes will not affect your currently installed games.\nIf using a PC\n- Please exit Steam, and navigate to the …\\Steam\\ directory (by default this is C:\\Program Files\\Steam - if you set a different installation directory, you will need to browse to it).\n- Delete all of the files in this folder except: Steam.exe and the \\Steamapps\\ and \\Userdata\\ folders\n-Restart your computer and test the issue again.\nIf using a Mac:\n-Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam\n-Delete all of the files in this folder except for SteamApps and Userdata.\n-Restart your computer and test the issue again.\nFor all operating systems:\n-Ensure that you are not using any IP proxy or VPN software. These applications must be completely deactivated when purchasing through Steam.\nIf the issue still persists, try using a web browser (Internet Explorer 7 or higher on PC, or Safari if on a Mac) to make the purchase using http://store.steampowered.com/\nPlease let us know if you have further questions or concerns.","source_url":"https://www.reddit.com/r/Steam/comments/3782ao/_/crkjio8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aaeabf7e457aaa40ca4e","publication_date":"2015-05-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b87a19cb41","original_id":"ppc_covpdat","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"[Question]: Account locked, treated as a criminal : What can I do when Steam Support doesn't want to help me resolve thi","summary":"The user's Steam account was locked/flagged for fraudulent activity involving credit card use and the Steam Marketplace. They say Steam Support sent only generic messages and did not provide details or evidence, leaving the issue unresolved.","quote":"We have found activity in the Steam account related to fraudulent credit card use.","source_url":"https://www.reddit.com/r/Steam/comments/2w4yw5/_/covpdat/","source_host":"www.reddit.com","source_status":"public_url","source_group":"734db70dd5ff52c2aeab","publication_date":"2015-02-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2760d78f6","original_id":"fp_33436267809702","tier":"A","category":"RESTORE_REFUSED","title":"Where to sell inventory + backpack items","summary":"The user asks where to sell inventory/backpack items and quotes Steam Support stating that items which have left an account for any reason, including trades, market transactions, deletions, or gifting, will not be restored.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.teamfortress.tv/post/868544/where-to-sell-inventory-backpack-items","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"bddc058ccc73e141c6d0","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f50f42e38","original_id":"fp_30380210792833","tier":"A","category":"RESTORE_REFUSED","title":"Is there any way to get back my stolen items? :: Help and Tips","summary":"The user asks whether stolen items can be recovered. Steam Support states that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da8a115fe2","original_id":"fp_18725571538127","tier":"A","category":"RESTORE_REFUSED","title":"I got SCAMMED! DOTA 2 Items ALL GONE! Please help!","summary":"The user reports being scammed and losing all Dota 2 items. Steam Support quoted a policy stating it does not restore items that have left accounts for any reason, including trades.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your ...","source_url":"https://steamcommunity.com/discussions/forum/0/2270320616955569992/?l=polish&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"049515d4a4bd2a74da6f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7651e22a82","original_id":"fp_91665170157959","tier":"A","category":"RESTORE_REFUSED","title":"The possibility of returning inventory","summary":"The user asks about the possibility of returning inventory. Steam Support states that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/7/4337599680247466675/?l=portuguese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"25dc6be7b99df293640a","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8c949d175","original_id":"fp_61102259962231","tier":"A","category":"RESTORE_REFUSED","title":"Account was hacked, deleted all games, Steam support ...","summary":"The user's account was hacked and items/games were removed. Steam Support quoted that it does not restore items that have left accounts for any reason and that the user is responsible for account security.","quote":"Steam support does not restore items that have left accounts for any reason. You are also responsible for the security of the account and ...","source_url":"https://steamcommunity.com/discussions/forum/1/3183486320478434686/?ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"50f7d8e125799833fbaa","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5747de324","original_id":"fp_27647967428625","tier":"A","category":"RESTORE_REFUSED","title":"getting items back from valve employee scam","summary":"The user posted about trying to get items back after a \"valve employee scam.\" Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/2865909778225751469/?l=czech","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e378e782daee3a8e3e26","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bde32d193c","original_id":"fp_46702406013670","tier":"A","category":"RESTORE_REFUSED","title":"r/Steam on Reddit: How much time it takes to recover stolen account ??","summary":"The user asks about recovering a stolen account, and the post quotes Steam Support stating that items which have left an account will not be restored for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/Steam/comments/8pyywr/how_much_time_it_takes_to_recover_stolen_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d3a5045490284cdb2307","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3128176d73","original_id":"fp_53284579545741","tier":"A","category":"RESTORE_REFUSED","title":"How long does it take Steam Support to restore my ...","summary":"The user asks how long Steam Support takes to restore items. Steam Support replied that it will not restore stolen items again and that items may take several days to reappear, asking the user to follow up after 48 hours if they are still missing.","quote":"We will not restore stolen items again. It may take several days for items to reappear within the game. If you don't see your items after 48 hours please let ...","source_url":"https://steamcommunity.com/discussions/forum/1/622954747295930056/?l=italian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2b4a5a517e438867df28","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f6fe80ea5","original_id":"fp_26744228992638","tier":"A","category":"RESTORE_REFUSED","title":"Help : r/SteamScams","summary":"The post quotes Steam Support stating that items which have left an account for any reason, including trades or gifting, will not be restored. This indicates the user's item restoration request was refused.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/1vufy51/help/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae3df58a190321ef3ee3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-17b445746c","original_id":"fp_48801980690047","tier":"A","category":"RESTORE_REFUSED","title":"Will Steam restore stolen items? - orbispatches.com","summary":"The user asked whether Steam will restore stolen items. Steam Support stated that it does not restore items that have left an account for any reason and that the user is responsible for securing their account.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://orbispatches.com/gaming-faq/will-steam-restore-stolen-items","source_host":"orbispatches.com","source_status":"public_url","source_group":"60d56322e79e27ce8835","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83e5fe0d85","original_id":"fp_95435181371516","tier":"A","category":"RESTORE_REFUSED","title":"Valve doen't care about Scammers... it seems : r/cs2","summary":"The user complains that Valve does not care about scammers. Steam Support replied that it cannot help and does not restore items for any reason.","quote":"I'm sorry we can't be of more help, but Steam Support does not restore items for any reason. Detailed information on why we do not restore items ...","source_url":"https://www.reddit.com/r/cs2/comments/1b3sh3z/valve_doent_care_about_scammers_it_seems/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1b561c57c795fb769f97","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8707d2bb6d","original_id":"fp_17616751209366","tier":"A","category":"RESTORE_REFUSED","title":"Is there any way to get back my stolen items? :: Help and Tips","summary":"The user asked whether stolen items could be recovered. Steam Support replied that it does not restore items that have left accounts for any reason and that the user is responsible for securing the account.","quote":"Sorry. <strong>Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting</strong>. It is your responsibility to secure your Steam account.","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-036d3b6744","original_id":"fp_26471946706572","tier":"A","category":"RESTORE_REFUSED","title":"r/Steam on Reddit: How much time it takes to recover stolen account ??","summary":"The user asks how long it takes to recover a stolen account, and the post quotes Valve policy stating Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://www.reddit.com/r/Steam/comments/8pyywr/how_much_time_it_takes_to_recover_stolen_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d3a5045490284cdb2307","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c04c9d35d","original_id":"fp_84761474944467","tier":"A","category":"RESTORE_REFUSED","title":"Stolen my skins :: Help and Tips","summary":"The user's skins were stolen, and Steam Support stated that items which have left an account are not restored for any reason, placing responsibility on the user to secure the account.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://steamcommunity.com/discussions/forum/1/4691153988131715660/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4e9c4b12b0f1861fd3d0","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-feeaf453e0","original_id":"fp_34434790428561","tier":"A","category":"RESTORE_REFUSED","title":"My all inventory was gone :: Steam Community","summary":"The user reported that their entire inventory was gone. Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/7/2974028351347699458","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8a578a221229df808bff","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f53a8753e5","original_id":"fp_40310379960159","tier":"A","category":"RESTORE_REFUSED","title":"just got scammed, what can I do? : r/SteamScams - Reddit","summary":"The user was scammed and asked what to do. Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/1ubwdv1/just_got_scammed_what_can_i_do/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c368fb79dfa8ddce997","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1f9f0658b","original_id":"fp_66655938391642","tier":"A","category":"RESTORE_REFUSED","title":"Stolen my skins :: Help and Tips","summary":"The user reports stolen skins. Steam Support states that it does not restore items that have left the account for any reason and says the user is responsible for securing the account.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://steamcommunity.com/discussions/forum/1/4691153988131715660/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4e9c4b12b0f1861fd3d0","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b68f2e7d6","original_id":"fp_24035317801281","tier":"A","category":"RESTORE_REFUSED","title":"My all inventory was gone :: Steam Community","summary":"The user's entire inventory was gone. Steam Support said no items are returned because account possession cannot be proven and Steam does not restore items that have left accounts for any reason.","quote":"No items are returned because no one can prove who had the account in their hands. ... <strong>Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting</strong>.","source_url":"https://steamcommunity.com/discussions/forum/7/2974028351347699458","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8a578a221229df808bff","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16f15ee697","original_id":"fp_89995555750049","tier":"A","category":"RESTORE_REFUSED","title":"Hesabım Hacklendi daha doğrusu Leptopum hacklendi.","summary":"The user says their account or laptop was hacked. Steam Support replied that they will not restore stolen items again and told the user to log into their games to receive missing items, which may take several days.","quote":"We will not restore stolen items again. Please log into your game(s) to receive the missing items; it may take several days for them to ...","source_url":"https://forum.donanimhaber.com/hesabim-hacklendi-daha-dogrusu-leptopum-hacklendi--112199436","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"b9514b0137e8bc1c20ef","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a5f3f53df","original_id":"fp_34194690328074","tier":"A","category":"RESTORE_REFUSED","title":"Do you suspect someone is attempting to scam you? - Reddit","summary":"The post quotes Steam Support stating that items which have left an account for any reason, including trades or deletions, will not be restored. It is relevant to a Steam Support item-restoration refusal.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/ffc26r/do_you_suspect_someone_is_attempting_to_scam_you/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5c6d7cc849ad620bb5a","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2bceec3096","original_id":"fp_59764530549745","tier":"A","category":"RESTORE_REFUSED","title":"What to do after a trade scam. : r/SteamScams - Reddit","summary":"The post is about what to do after a trade scam and states that Steam Support will not restore items that have left an account for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/1ls0fqw/what_to_do_after_a_trade_scam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"591796b61605eab3d0fc","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fbcbfef4bc","original_id":"fp_10596675501732","tier":"A","category":"RESTORE_REFUSED","title":"Is this a scammer? : r/SteamScams - Reddit","summary":"The user asks whether someone is a scammer and quotes Steam Support saying items that have left an account are not restored for any reason. Steam Support's quoted position is a refusal to restore such items.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/1w9xcmg/is_this_a_scammer/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c2d9687cbf843f1380dd","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b322a04e7","original_id":"fp_31081992623752","tier":"A","category":"RESTORE_REFUSED","title":"Steam account hacked, got it back, hacker is out of the ... - Reddit","summary":"The user's Steam account was hacked and later recovered, with the hacker removed. Steam Support stated that it does not restore items that have left the account for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/steamsupport/comments/1gdx2n4/steam_account_hacked_got_it_back_hacker_is_out_of/","source_host":"www.reddit.com","source_status":"public_url","source_group":"622827e9e037e3a8bd34","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d1f6d0497","original_id":"fp_43282385555172","tier":"A","category":"RESTORE_REFUSED","title":"My account got hacked! :: Help and Tips - Steam Community","summary":"The user reports that their Steam account was hacked. Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/2798376550596820548/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"41543bd04ccde49841a6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cee2ec5a53","original_id":"fp_68965863929603","tier":"A","category":"RESTORE_REFUSED","title":"Help!Weird Scam!Steam trade glitch?Steam support? :: Help and Tips","summary":"The user posted about a weird scam/Steam trade glitch and Steam Support. Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/135509314047568997/?l=brazilian&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ebc3e1031aedd2e18f97","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a985011e5a","original_id":"fp_44566102161838","tier":"A","category":"RESTORE_REFUSED","title":"Report for a scammer never go through to steam :: Help and Tips","summary":"The user complains that scammer reports never go through to Steam. The quoted Steam Support text says items that have left accounts are not restored for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/1/2961670087558461872/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"85fab57645587822c67a","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85f19639a8","original_id":"fp_35732295972284","tier":"A","category":"RESTORE_REFUSED","title":"I have just scammed,i have the chat log and the user can i somehow ...","summary":"The user was scammed and has the chat log and scammer's account, asking if recovery is possible. Steam Support states that items which have left an account are not restored for any reason, including trades.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/1696040635914513263/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7db531c028ca55623659","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f20950835","original_id":"fp_28579463015094","tier":"A","category":"RESTORE_REFUSED","title":"Steam Says You Can't Transfer Account When You Die","summary":"A user asked whether a Steam account could be transferred after death or via a will. Steam Support replied that accounts are non-transferable and it cannot give someone else access or merge contents with another account.","quote":"Steam Support can't provide someone else with access to the account or merge its contents with another account.","source_url":"https://www.thegamer.com/steam-says-you-cant-inherit-a-dead-persons-account-pc-gaming-ownership-digital-titles","source_host":"www.thegamer.com","source_status":"public_url","source_group":"85c34ae6c9d4c12d7b86","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-941c1d3478","original_id":"fp_49963566865322","tier":"A","category":"RESTORE_REFUSED","title":"Steam Item Restoration Policy","summary":"The post states Steam Support's item restoration policy that items which have left an account for any reason are not restored. No actual Steam Support reply, ticket, or specific user incident is quoted.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fd62c4892c978c7db9e4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4132926ea9","original_id":"fp_86877269012972","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support","summary":"The post quotes Steam Support stating that items which have left an account, including via trades, market transactions, deletions, or gifting, will not be restored. This is a refusal to restore items.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your ...","source_url":"https://help.steampowered.com/en/?text=lost+account","source_host":"help.steampowered.com","source_status":"public_url","source_group":"6ba15c1f158f3220d028","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28d8e5a046","original_id":"fp_21681789568319","tier":"A","category":"RESTORE_REFUSED","title":"GET ITEMS BACK FROM STEAM TRADE BOTS","summary":"The user asked about getting items back from Steam trade bots. Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://springyfeet.com.au/get-items-back-from-steam-trade-bots-enr/us/","source_host":"springyfeet.com.au","source_status":"public_url","source_group":"b8fef0b453b6249f9746","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0f23d824b","original_id":"fp_92738431790917","tier":"A","category":"RESTORE_REFUSED","title":"the \"Items Traded Without Your Knowledge\" steam support ...","summary":"The user posted about Steam Support and items traded without their knowledge. Steam Support stated that items which have left an account are not restored for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/4298194004197858662/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2273a54b19dc9cf3413b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8190c11f69","original_id":"fp_38816759758622","tier":"A","category":"RESTORE_REFUSED","title":"r/Steam on Reddit: Is Steam Item Restoration Policy outdated now with 7 day trade hold ban? Half of the solution is already on the table...","summary":"The user discusses whether Steam's item restoration policy is outdated given the 7-day trade hold ban. The quoted Steam Support statement says it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://www.reddit.com/r/Steam/comments/ha2vdm/is_steam_item_restoration_policy_outdated_now/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d27f96310975c8f076bb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2382613264","original_id":"fp_82818078488404","tier":"A","category":"RESTORE_REFUSED","title":"Am I correct in that steam doesn't do any item restoral ...","summary":"The user asks whether Steam refuses item restoration and quotes Steam Support stating that items which have left an account are not restored for any reason. This indicates Steam Support refuses to restore lost or removed items.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/Steam/comments/1fxd4sq/am_i_correct_in_that_steam_doesnt_do_any_item/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d33eb8bb4ab85e55e9cb","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa21b24229","original_id":"fp_55813792396811","tier":"A","category":"RESTORE_REFUSED","title":"Steam support hasn't responded to me for a week. I ...","summary":"The user reports that Steam Support has not responded for a week and includes Steam Support's policy statement that items which have left an account are not restored for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/steamsupport/comments/1sexhfw/steam_support_hasnt_responded_to_me_for_a_week_i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7fd9e029deeebd342886","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53e85e4fa0","original_id":"fp_82525148754892","tier":"A","category":"RESTORE_REFUSED","title":"How to restore Steam purchases? - orbispatches.com","summary":"The user asked how to restore Steam purchases. Steam Support replied that items which have left an account for any reason, including trades, market transactions, deletions, or gifting, are not restored and that account security is the user's responsibility.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://orbispatches.com/gaming-faq/how-to-restore-steam-purchases","source_host":"orbispatches.com","source_status":"public_url","source_group":"a9471215cad999e64f49","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdeb565e8d","original_id":"fp_13145152576805","tier":"A","category":"RESTORE_REFUSED","title":"Is Steam Item Restoration Policy outdated now with 7 day ...","summary":"The post questions whether Steam's item restoration policy is outdated, quoting Steam Support's statement that items which have left an account are not restored. It reflects a refusal/restriction on restoring traded, market, deleted, or gifted items.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/Steam/comments/ha2vdm/is_steam_item_restoration_policy_outdated_now","source_host":"www.reddit.com","source_status":"public_url","source_group":"d27f96310975c8f076bb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65a3e0d2b1","original_id":"fp_54412971897153","tier":"A","category":"RESTORE_REFUSED","title":"New Steam Item Restoration Policy is unfair. :: Help and Tips","summary":"The user complains that Steam Support will no longer restore lost items under a new item restoration policy, citing that items may exchange hands multiple times before a request. No actual Steam Support reply is quoted.","quote":"Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they ...","source_url":"https://steamcommunity.com/discussions/forum/1/1291816880499564420","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b9f8304a6daa5899a520","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9711ded63b","original_id":"fp_56499792408367","tier":"A","category":"RESTORE_REFUSED","title":"Someone just sold my items without my knowledge :: Left 4 Dead 2 General Discussions","summary":"The user reported that someone sold their items without their knowledge. Steam Support replied that it does not restore items that have left accounts for any reason and that securing the account is the user's responsibility.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://steamcommunity.com/app/550/discussions/0/6382186451007205989/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"da895295d176b04e3f7d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc874e2c75","original_id":"fp_29588414014799","tier":"A","category":"RESTORE_REFUSED","title":"Someone logged into my steam account and stole my items. :: Help and Tips","summary":"The user's Steam account was compromised and items were stolen. Steam Support said it does not restore items that have left accounts for any reason and that securing the account is the user's responsibility.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://steamcommunity.com/discussions/forum/1/2595630410184212982/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dfda106520e91194ecae","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8855f992bf","original_id":"fp_56643621409741","tier":"A","category":"RESTORE_REFUSED","title":"I lost many of my items and if theres a chance i could get it back","summary":"The user lost many Steam items and asked whether they could be restored. Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/1ucd96j/i_lost_many_of_my_items_and_if_theres_a_chance_i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"161cd91a8076f4e8e83a","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-246b3c38c9","original_id":"fp_54486259429930","tier":"A","category":"RESTORE_REFUSED","title":"how do i get this back : r/tf2 - Reddit","summary":"The user asks how to get an item back, and Steam Support states that it does not restore items that have left an account for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/tf2/comments/xq66pr/how_do_i_get_this_back/","source_host":"www.reddit.com","source_status":"public_url","source_group":"48fc974b38093609d902","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e7c8542bf","original_id":"fp_65002543392759","tier":"A","category":"RESTORE_REFUSED","title":"Had been away traveling and came home to find that my steam had ...","summary":"The user returned from traveling to find their Steam account/items affected, and Steam Support stated that they do not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/playrust/comments/n2touz/had_been_away_traveling_and_came_home_to_find/","source_host":"www.reddit.com","source_status":"public_url","source_group":"683521f40e4244731b61","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c3679d641","original_id":"fp_74098047190996","tier":"A","category":"RESTORE_REFUSED","title":"Me hackearon. · Issue #9163 · ValveSoftware/Dota2-Gameplay","summary":"User reports being hacked. Steam Support said it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://github.com/ValveSoftware/Dota2-Gameplay/issues/9163","source_host":"github.com","source_status":"public_url","source_group":"6c2e97c06a36308139a2","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf507c9f6a","original_id":"fp_88813101474318","tier":"A","category":"RESTORE_REFUSED","title":"How to speak with a human in Steam Support? :: Help and Tips","summary":"A user asks how to speak with a human in Steam Support; a commenter points to a Steam Support article stating that items which have left accounts are not restored for any reason. The post does not include an actual ticket reply from Steam Support.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/1/4511003483563325672/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b27beddfbb06c8fcfb78","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-907003a91e","original_id":"fp_34646436538292","tier":"A","category":"RESTORE_REFUSED","title":"the \"Items Traded Without Your Knowledge\" steam support page is broken :: Help and Tips","summary":"The user reports that Steam Support's \"Items Traded Without Your Knowledge\" page is broken. The quoted Steam Support text states that items which have left an account are not restored for any reason, including trades.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/4298194004197858662/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2273a54b19dc9cf3413b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d807655f9","original_id":"fp_87602948636389","tier":"A","category":"RESTORE_REFUSED","title":"Question about Steam Item Restoration Policy :: Team Fortress 2 General Discussions","summary":"The user posted about Steam's item restoration policy. Steam Support states that items which have left an account for any reason, including trades, market transactions, deletions, or gifting, will not be restored.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/app/440/discussions/0/2949168687316021852/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6c7b02c678a43bb483c1","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac015c3a85","original_id":"fp_75426601042012","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support :: Steam Item Restoration Policy","summary":"The post quotes Steam Support's item restoration policy, which states that items which have left an account are not restored for any reason. No individual ticket reply or ticket ID is provided.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://psteamhelp.yuanyoumao.com/en/faqs/view/3B6E-B322-2400-8D24","source_host":"psteamhelp.yuanyoumao.com","source_status":"public_url","source_group":"c2ff4339cda8c62f3cc3","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9289b1d501","original_id":"fp_62007041770238","tier":"A","category":"RESTORE_REFUSED","title":"A glimpse into the network and world of scammers and their fences ...","summary":"The post shares scammer/fence information and quotes Steam Support stating items will not be restored unless Valve can internally verify unauthorized account access, and that chat logs are insufficient.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or ...","source_url":"https://forums.backpack.tf/topic/14817-a-glimpse-into-the-network-and-world-of-scammers-and-their-fences/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"b8508e4401449212b752","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2785cfacbe","original_id":"fp_19320747179121","tier":"A","category":"RESTORE_REFUSED","title":"Steam İngilizce Çeviri | Technopat Sosyal","summary":"The user appears to have received a Steam Support statement saying restored items are not returned once they have left an account for any reason. Steam Support refused restoration of items based on that policy.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.technopat.net/sosyal/konu/steam-ingilizce-ceviri.331798/","source_host":"www.technopat.net","source_status":"public_url","source_group":"1db8730b527fcc4d8b7b","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-565afc61a9","original_id":"fp_31194863711517","tier":"A","category":"RESTORE_REFUSED","title":"Can't trade items for a week? :: Help and Tips - Steam Community","summary":"The post concerns Steam trading/item restoration and quotes Steam Support stating that items which have left an account cannot be restored for any reason, including trades.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/135512625245102585/?l=german","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5b9b4a6f5ec441cb1940","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1823150176","original_id":"fp_20921644018431","tier":"A","category":"RESTORE_REFUSED","title":"My item are missing because I left my account in computer shop.","summary":"The user's items went missing after they left their account at a computer shop. Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/3722818939704084150/?l=english","source_host":"steamcommunity.com","source_status":"public_url","source_group":"664148e1ab2011240645","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f48dda307e","original_id":"fp_32887700800949","tier":"A","category":"RESTORE_REFUSED","title":"My Steam support requests are permanently closed :: Help and Tips","summary":"The user reports that their Steam support requests are permanently closed. Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/3119273879026676763/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6c46246ac3ec6bcc7808","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b695d6976","original_id":"fp_75068216053185","tier":"A","category":"RESTORE_REFUSED","title":"My Account has been Hacked :: Help and Tips - Steam Community","summary":"The user reports their Steam account was hacked and items were lost. Steam Support stated that items will not be restored unless Valve can internally verify another user accessed the account, and that chat logs are not sufficient.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or ...","source_url":"https://steamcommunity.com/discussions/forum/1/558754899807199218/?l=tchinese&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e810b7c07f54c07c4cf5","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a3f695b1e","original_id":"fp_61332035748269","tier":"A","category":"RESTORE_REFUSED","title":"Dota 2 Cosmetics stolen: Shamelessly using community to help!","summary":"The user reports stolen Dota 2 cosmetics. Steam Support replied that items will not be restored unless Valve can internally verify the account was accessed by another user.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user.","source_url":"https://www.reddit.com/r/DotA2/comments/3r9fg5/dota_2_cosmetics_stolen_shamelessly_using/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ddfd2736e49601d70ac","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05aa5c76c5","original_id":"fp_28887350688736","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support is so great (And no, I didn't get trade banned and ...","summary":"The user complains about Steam Support after receiving a canned final response saying they cannot assist further with the issue. The post does not provide enough detail to identify the underlying account or item problem.","quote":"Hello Ricardo,. Unfortunately, we will be unable to assist you further with this issue. Thank you for contacting Steam Support.","source_url":"https://www.reddit.com/r/Steam/comments/23ow28/steam_support_is_so_great_and_no_i_didnt_get/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e5f386394215af9e171","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f11f57359b","original_id":"1r9ukv7","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Game not showing on steam that I have bought","summary":"The user reports a purchased game not showing in their Steam library after past skin trade site use. Steam Support replied with a canned item-server rate-limit message, said they cannot remove restrictions, and closed the help request.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nI understand your concern.\n\nThanks for reporting this.\n\nThe error indicates that you are sending too many requests to the Steam item servers. This most often happens when a browser extension is gathering information about items on a page, your account's inventory or market activity is automatized, or when an IP address is shared across multiple accounts using a VPN. Peer-to-peer VPNs are particularly likely to trigger this error.\n\nUnfortunately, we have no way of removing these restrictions. We recommend removing any extensions that automate item and inventory activity and disabling all VPN usage. Please note there may be a delay of up to one day between removing the extensions and being able to browse the market or Steam inventories.\n\nBecause we are not able to offer any assistance with this issue I am closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nWinter","source_url":"https://www.reddit.com/r/steamsupport/comments/1r9ukv7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"167217c6b74bd48f0eea","publication_date":"2026-02-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1885e77c4","original_id":"pp_1dez1dl","tier":"A","category":"RESTORE_REFUSED","title":"Scammer seller! Don't buy from Gamersuniverse.","summary":"The user purchased a $100 Steam wallet CD key from a third-party seller on May 31, 2024, but found it was invalid. Steam Support informed them that the key had already been activated on May 13, 2024, and refused to replace or refund it, advising the user to contact the seller.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nThe CD Key you provided has already been registered to another Steam account on 2024-05-13 at 01:50:12 PST.\n\nUnfortunately, used CD Keys cannot be activated via Steam. This includes used CD Keys received as gifts, resold by an individual or purchased from a store selling used goods.\n\nIf you have recently purchased this product, please contact the seller to discuss a refund or exchange.\n\nCheck out our Retail CD Keys article for more information.\n\nSteam Support  \nKristina","source_url":"https://www.reddit.com/r/G2A_Help/comments/1dez1dl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e177e98b6fc6a6b36da1","publication_date":"2024-06-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-043648a8e2","original_id":"ppc_p8tjbnu","tier":"A","category":"BAN_NO_REASON","title":"Message from you on Sep 6 @ 9:11pm | 2 days ago\n\nHi there!\n\nSo i've had this account for a little while, and i just logg","summary":"The user's Steam account was locked for an SSA violation, which Steam Support said was due to commercial use. Steam Support stated the lock is permanent, could not help further, and closed the help request.","quote":"Hello,\n\nThank you for contacting us with the issue you've encountered.\n\nThe account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement (SSA). The account has been identified as being used for commercial purposes based on its security history, trading activity, community reports, and/or other factors.\n\nLocks of this type are typically issued when the account is bought, sold, traded, or otherwise transferred, or has been used as part of a commercial operation prohibited by the SSA.\n\nThe lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have, I am closing this help request. Please note that future help requests submitted regarding the account lock may be closed without a reply.\n\nSteam Support\n\nRoulaP","source_url":"https://www.reddit.com/r/steamsupport/comments/1wbxitp/_/p8tjbnu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e7a1b7b4219d764d7246","publication_date":"2026-09-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5fdbbe0315","original_id":"fp_14883381048273","tier":"A","category":"RESTORE_REFUSED","title":"r/Steam on Reddit: How to prove I'm the owner of an account?","summary":"The user asked how to prove ownership of a Steam account. Steam Support replied that they cannot restore items based on chat logs or screenshots.","quote":"We cannot restore items based on chat logs or screenshots","source_url":"https://www.reddit.com/r/Steam/comments/3perf6/how_to_prove_im_the_owner_of_an_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"381dac8e5fc1479f482e","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87f06d68c7","original_id":"fp_68875810073984","tier":"A","category":"RESTORE_REFUSED","title":"hacking :: Help and Tips - Steam Community","summary":"The user's items were not restored. Steam Support said items will not be restored unless Valve can internally verify that the account was accessed by another user, and that chat logs are not sufficient.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or ...","source_url":"https://steamcommunity.com/discussions/forum/1/558747287258513172/?l=french","source_host":"steamcommunity.com","source_status":"public_url","source_group":"56640756c03202a3f643","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40f5fa8838","original_id":"fp_69112911395610","tier":"A","category":"RESTORE_REFUSED","title":"Украл все вещи :: Русскоязычный Форум - Steam Community","summary":"The user reports that all their items were stolen. Steam Support said items will not be restored unless Valve can internally verify that another user accessed the account, and that chat logs are not sufficient for restoration.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or ...","source_url":"https://steamcommunity.com/discussions/forum/26/619569341074108989/?l=malay","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d4042048069a3d0273e0","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8fd8a4844","original_id":"fp_77050049500848","tier":"A","category":"RESTORE_REFUSED","title":"Odpověď na otázku - poradna.net","summary":"The user’s items were not restored. Steam Support said it cannot restore items unless it can internally verify the account was accessed by another user, and chat logs are not sufficient.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or ...","source_url":"https://hry.poradna.net/questions/2524624-steam-ukradeny-steam-csgo-itemy/reply","source_host":"hry.poradna.net","source_status":"public_url","source_group":"06a6328af85bc095720a","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ee014ca7e","original_id":"fp_49477328960745","tier":"A","category":"RESTORE_REFUSED","title":"[PSA] Beware! New Trade Exploit Information! Organized Thread!","summary":"The user warns about a new trade exploit and quotes Steam Support saying items will not be restored unless Valve can internally verify unauthorized account access, and that restoration cannot be based on other evidence.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on ...","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2dzhuf/psa_beware_new_trade_exploit_information/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15b36f0b32f22622dd6f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-630218abf1","original_id":"fp_45788488520955","tier":"A","category":"RESTORE_REFUSED","title":"Краденые вещи | Автор: Changed116 - Dota2.ru","summary":"The user reports stolen items. Steam Support said items will not be restored unless Valve can internally verify another user accessed the account, and that chat logs are not sufficient.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or ...","source_url":"https://dota2.ru/forum/threads/kradenye-veschi.700374/","source_host":"dota2.ru","source_status":"public_url","source_group":"e0983fe33fd392fc11d4","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1173b309cc","original_id":"fp_77886886803219","tier":"A","category":"RESTORE_REFUSED","title":"Steam ukradený steam+CSGO itemy - poradna.net","summary":"The user reported a stolen Steam account and CS:GO items. Steam Support stated that items would not be restored unless internal verification showed the account was accessed by another user, and that chat logs were not sufficient.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or ...","source_url":"https://hry.poradna.net/questions/2524624-steam-ukradeny-steam-csgo-itemy?from=2015-06-24-16.23.39","source_host":"hry.poradna.net","source_status":"public_url","source_group":"de73e3576d11a485d35f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-baa8d84096","original_id":"fp_63118047580122","tier":"A","category":"RESTORE_REFUSED","title":"Pajul żebrak - Giełda itemów CS:GO - Home-Edition.eu - Forum ...","summary":"The user reports that their CS:GO items were not restored. Steam Support stated that items will not be restored unless internal verification shows another user accessed the account, and that chat logs are insufficient.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or ...","source_url":"https://home-edition.eu/topic/9317-pajul-%C5%BCebrak/","source_host":"home-edition.eu","source_status":"public_url","source_group":"530aceda33a3ffce4afd","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6eb04ed199","original_id":"pp_45hmhz","tier":"A","category":"RESTORE_REFUSED","title":"Steam doesn't give a crap about thier customers.","summary":"The user lost their phone with the Steam mobile authenticator and reported that CS:GO items including a knife worth over $300 were stolen. Steam Support said they were unable to issue an item restoration because there was insufficient evidence that the account was compromised at the time of the exchanges.","quote":"Hello *****,\n\nThank you for contacting Steam Support.\n\nWe are unable to issue an item restoration for your case.\n\nThere is insufficient evidence to show that your account was compromised at the time these exchanges occurred.\n\nFor more information on how Steam Support determines if items will be restored to an account, please see the following article:\n\nTitle: Steam Item Restoration Policy\nURL: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003#hijackpolicy.","source_url":"https://www.reddit.com/r/Steam/comments/45hmhz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b0d3321aa016afa9f1b","publication_date":"2016-02-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ddf9f36421","original_id":"pp_2kr9ru","tier":"A","category":"BAN_NO_REASON","title":"Trade banned for no apparent reason and shady response from Steam Support","summary":"A Dota 2 player and trader with over 3,300 hours had their account trade-banned and locked by Steam Support on July 30, 2014, for alleged account hijacking. Steam Support refused to unlock the account or provide specific details, citing violations of the Steam Subscriber Agreement.","quote":"Hello Sichucky,\nThank you for contacting Steam Support.\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.\nThe Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities >persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/DotA2/comments/2kr9ru/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7e715b7e58303a9d2f65","publication_date":"2014-10-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27618ce798","original_id":"pp_3det94","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"1 Month and Steam haven't refunded me.","summary":"The user bought several games during a summer sale, did not play them, and saw the transaction marked as refunded but received no money after a month. Steam Support replied with a generic refund policy message about requesting refunds and waiting up to 7 days, which the user says did not help.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nIf you’d like to request a refund, please do so at https://help.steampowered.com/\n\nFor detailed instructions on submitting a request:\nhttps://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966\n\nIf your request is made within fourteen days of purchase and the title has been played for less than two hours, you automatically qualify for a refund. If Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount.\n\nPlease Note: Approved funds or wallet credit may take up to 7 days to appear in your account. International payment methods may take longer.\n\nOnce a refund has been processed it cannot be reversed.\n\nFor more information, please review our refund policy:\nhttp://store.steampowered.com/steam_refunds/\n\nAnswers to common questions:\nhttps://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126\n\nAnswers to gift questions:\nhttps://support.steampowered.com/kb_article.php?ref=6643-QEUV-0459","source_url":"https://www.reddit.com/r/Steam/comments/3det94/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b58030fb2c13b2c2a84","publication_date":"2015-07-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91269811e9","original_id":"pp_1kw1wdc","tier":"A","category":"BAN_NO_REASON","title":"[question] Steam trade banned... FOR TRADING WITH MYSELF?!?!?","summary":"The user's alt account was permanently trade banned for alleged item trade scams even though they say it only traded with their own main account. Steam Support said the investigation confirmed reports, refused to remove the permanent ban, and closed the help request.","quote":"Hi,\n\nThank you for contacting Steam Support.\n\nThis account was reported by members of the Steam Community for item trade scams. After investigation, we have found evidence confirming users' claims and have permanently trade banned your account. Because of your trade ban, your trading and Community market privileges have been suspended permanently and your inventory has been set to private.\n\nPrior to issuing trade bans we evaluate multiple pieces of information, including but not limited to reports for item scams and trade activity.\n\nRegardless of when the trade ban was issued, the ban is permanent and will not be removed now or in the future. We have a zero tolerance policy for scamming on Steam.\n\nPlease note you will not receive another reply regarding the trade ban and future help requests submitted for your trade ban may be closed without a reply.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support\nMatt","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1kw1wdc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9574d7457898bc81e891","publication_date":"2025-05-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad727ad589","original_id":"ppc_fvrqhkg","tier":"A","category":"RECOVERY_HIJACK","title":"As an avid gamer, that man is the devil. You might be able to get your steam account back -  here's what I found when I","summary":"This text is an excerpt from a Steam Help article explaining the account deletion and recovery process, detailing that Steam Support requires proof of ownership and places a 30-day restriction on deleted accounts.","quote":"Because deleted accounts cannot be recovered, Steam Support will require comprehensive Proof of Ownership during their review of the account. After the review is complete, Steam Support will restrict the account for 30 days and queue it for deletion. To cancel the account deletion during that time, log into your Steam account, open the red notification at the top of the page and click the “cancel” button. If you’re unable to log into your Steam account, send a new help request to Steam Support.","source_url":"https://www.reddit.com/r/relationship_advice/comments/hek10s/_/fvrqhkg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"618db6e9c79ec3718077","publication_date":"2020-06-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f51c566ef0","original_id":"pp_1cpp8bw","tier":"A","category":"RESTORE_REFUSED","title":"Here is what steam support said about my account being hacked:","summary":"The user's account was hacked and their items were sold. Steam Support said the hijacker had account credentials and an SMS code, and refused to reverse or refund Community Market purchases and sales.","quote":"Hello,   \nThank you for contacting Steam Support.\n\nGood to know that you were able to secure the account. I would suggest changing the password of the email linked to the account to make it more secure. \n\nLet me provide you some details on this hijacking. It looks like the hijacker logged into your account on May 4th 2024. They were able to provide your account name, password, and the SMS code from your phone.\n\nThey are able to remove Steam Guard Authenticator change account credentials by these information. They definitely didn't get this information from us. \n\nAll Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. \n\nI'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Additional information can be found in our Community Market article.\n\nSteam Support","source_url":"https://www.reddit.com/r/DotA2/comments/1cpp8bw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"20e63565ce7422ed47a3","publication_date":"2024-05-11","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06e6cd35d0","original_id":"pp_3mv63q","tier":"A","category":"BAN_NO_REASON","title":"2 weeks of trade ban have expired but my account is still banned?","summary":"User received a Steam Support reply saying their account was investigated for item-trading scams, trading privileges were suspended for two weeks, and then probation would follow. The user reports the trade ban is still active after the two-week period expired.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nYour account, or an alternate account that you own, was reported and investigated for actions relating to item trading scams.\n\nYour trading privileges have been suspended for two weeks. We have a zero tolerance policy for scamming. Upon expiration of your trade ban your account will be placed under Probation for an extended period of time. Probation does not prevent you from trading but lets other users know that you were previously banned.","source_url":"https://www.reddit.com/r/Steam/comments/3mv63q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9cb9089dc182b9fce3b2","publication_date":"2015-09-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f0aafa615","original_id":"ppc_cqnrpk3","tier":"A","category":"BAN_NO_REASON","title":"Got my first response from Valve, seems to dodge anything direct. Just a copy and paste, so I'm pressing for it to be lo","summary":"The user received a Valve reply about a VAC ban and says it is a copy-paste response that dodges direct answers. Steam Support stated the ban applies regardless of who used the account, refused to disclose detected cheats or the infraction date/time, and said future VAC-ban messages would be closed without response.","quote":"3 Message by Support Tech Grant on Fri, 24th Apr 2015 10:42\nHello,\n\nThe Steam Support Team provides assistance with technical issues only.\n\nThis ban applies to a Steam account (regardless of who was using the account or borrowing the game at the time the infraction occurred). The use and security of the Steam account is your responsibility.\n\nWe will not disclose the cheats which were detected, nor will we provide the date and time the infraction took place. \n\nTo see which games your VAC ban affects, please launch Steam and go to Steam > Settings > Account tab > select \"Click here for details\" under VAC Status.\n\nAny future messages regarding the VAC ban on this account will be closed without a response. \n\nIf you choose to purchase a new copy of the VAC banned game(s), please create a new Steam account to register the game(s) on.\n\nFor more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam Online Conduct:\n\nSteam Subscriber Agreement\nhttp://store.steampowered.com/subscriber_agreement/\n\nRules of Steam Online Conduct\nhttp://store.steampowered.com/online_conduct/\n\nValve Anti-Cheat System (VAC)\nhttps://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869\n\nI've Been Banned\nhttps://support.steampowered.com/kb_article.php?ref=4044-QDHJ-5691\n\nIf your issue is not related to a VAC ban, please reply to this ticket so we may assist your further.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/332nr7/_/cqnrpk3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69225276b46292af8ab6","publication_date":"2015-04-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c924af162e","original_id":"pp_2nrgif","tier":"A","category":"HACK_THEFT","title":"Steam account Hijacked and stolen and need help!","summary":"The user's brother's Steam account was stolen after he downloaded a malicious \"Steam Free Wallet\" program. Steam Support replied asking for ownership verification via credit card, PayPal, or retail CD key details.","quote":"Hello ******,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\nIf you purchased software through Steam with a credit card, please reply to this message with the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number 3923-SJLC-2162 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty loc","source_url":"https://www.reddit.com/r/Steam/comments/2nrgif/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe14cd334feda053c7f9","publication_date":"2014-11-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b50f6bf557","original_id":"ppc_cr3kldd","tier":"A","category":"BAN_NO_REASON","title":"thx, i found out and made a ticket.\n\nTech support Grant answered:\n\n3 Message by Support Tech Grant on Mon, 27th Apr 2015","summary":"The user was VAC banned and opened a ticket; Steam Support replied that they only handle technical issues, will not disclose detected cheats or the infraction date/time, and will close future VAC-ban messages without response.","quote":"Hello,\n\nThe Steam Support Team provides assistance with technical issues only.\n\nThis ban applies to a Steam account (regardless of who was using the account or borrowing the game at the time the infraction occurred). The use and security of the Steam account is your responsibility.\n\nWe will not disclose the cheats which were detected, nor will we provide the date and time the infraction took place. \n\nTo see which games your VAC ban affects, please launch Steam and go to Steam > Settings > Account tab > select \"Click here for details\" under VAC Status.\n\nAny future messages regarding the VAC ban on this account will be closed without a response. \n\nIf you choose to purchase a new copy of the VAC banned game(s), please create a new Steam account to register the game(s) on.\n\nFor more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam Online Conduct:\n\nSteam Subscriber Agreement\nhttp://store.steampowered.com/subscriber_agreement/\n\nRules of Steam Online Conduct\nhttp://store.steampowered.com/online_conduct/\n\nValve Anti-Cheat System (VAC)\nhttps://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869\n\nI've Been Banned\nhttps://support.steampowered.com/kb_article.php?ref=4044-QDHJ-5691\n\nIf your issue is not related to a VAC ban, please reply to this ticket so we may assist your further.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/332nr7/_/cr3kldd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94b71fa119bcca1e08ff","publication_date":"2015-05-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7cc6f4964","original_id":"pp_1rvz6x","tier":"A","category":"RESTORE_REFUSED","title":"What does steam basis when they banning an accounts?","summary":"User says their account was banned and asks what Steam bases bans on. The quoted Steam Support message says the account was reported for item-trading scams, scammed items/gifts were removed, and they will not be returned; trading privileges were permanently suspended.","quote":"Hello BDO,\n\nThank you for contacting Steam Support.\n\nYour account was reported for actions relating to item trading scams. As a consequence, we have removed any scammed items/gifts from your account. You will not get any lost items/gifts back.\n\nYour trading privileges have been suspended permanently. We have a zero tolerance policy for scamming.\n\nAdditionally, Valve reserves the right to refer the matter to the appropriate authorities if such activity continues.\n\nThe Steam Subscriber Agr","source_url":"https://www.reddit.com/r/DotA2/comments/1rvz6x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb70d08608eab6051610","publication_date":"2013-12-02","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d734381e6d","original_id":"pp_2a4ysv","tier":"A","category":"BAN_NO_REASON","title":"[Q] my other account in trade ban","summary":"The user's account received a trade/market restriction after buying and trading Dota 2 items, and they asked Steam Support why. Steam Support said market restrictions are automatic and cannot be modified or removed, citing Community Market requirements.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nMarket restrictions are placed automatically by our system and Steam Support will be unable to modify or remove them.\n\nThese restrictions are designed to protect user accounts and the Steam Economy.\n\nIn order to use the Community Market you are required to have a purchase of wallet credit or made a Steam purchase that is between 30 days and a year old and you have had Steam Guard enabled on your account for at least 15 days with no Steam Support assisted password changes.\n\nRecent changes to your account information may also restrict certain features of the Steam Community for a limited time.\n\nAdding a new payment","source_url":"https://www.reddit.com/r/Dota2Trade/comments/2a4ysv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c86d1d41852f475a9dc","publication_date":"2014-07-08","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0bfc69857b","original_id":"pp_25h48n","tier":"A","category":"HACK_THEFT","title":"Steam just disrespected me.","summary":"The user's Steam account was hijacked; the hijacker added 100€ and bought a $140 CS knife and a key. Steam Support said the account was permanently locked due to fraudulent credit card activity and would not be reactivated.","quote":"Hello Martin,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in the Steam account related to fraudulent credit card use.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.","source_url":"https://www.reddit.com/r/Steam/comments/25h48n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69040c923fdafa3c2c5a","publication_date":"2014-05-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-75e8ad6fdc","original_id":"pp_cd1iq","tier":"A","category":"BAN_NO_REASON","title":"WTF is Steam's problem?","summary":"User's old account was VAC-banned after they asked Steam Support to investigate a possible hijack; Steam Support replied that the ban is permanent and cannot be lifted, would not disclose the cheating infractions or date, and said VAC confirmed it was legitimate.","quote":"Hello, Thank you for contacting Steam Support. Our system indicates that the account has been permanently banned by the Valve Anti-Cheat system (VAC) - Steam Support is unable to lift the ban. We will not disclose the cheats which were detected, nor will we provide the date and time the infraction took place. VAC has confirmed that the ban on the account was applied legitimately. This ban applies to a Steam account (regardless of who was using the account at the time the infraction occurred) and any VAC protected games registered under the account at the time of the ban. The use and security of the Steam account is your responsibility. This ban does not affect third party games that are tied to this account unless otherwise noted. To see which games your VAC ban affects, please launch Steam and go to File > Settings > Account tab > select “Click here for details” under VAC Status. The account may still be used to play single-player games and to connect to non-secure game servers or LAN games in the games the account has been VAC banned from. Please change your filter settings in the server browser list to show servers which are not VAC-secured (from the Steam main menu go to the \"View\" option, select \"Servers\", then \"Change Filters\", and select \"Not secure\" in the Anti-Cheat dro","source_url":"https://www.reddit.com/r/gaming/comments/cd1iq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6cc2d510f9a24a42a069","publication_date":"2010-06-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-077d67f7b3","original_id":"pp_2v6koa","tier":"A","category":"BAN_NO_REASON","title":"Steam Account Locked For Stealing - I Have Never Stolen Anything","summary":"The user's Steam account was locked for alleged item theft, which the user denies and suspects may relate to trading with someone who had stolen keys. Steam Support said it found activity related to stealing items and that the account will not be unlocked.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in the Steam account related to stealing items from other user's accounts. Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. \n\nFor more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam Online Conduct.\n\nSteam Subscriber Agreement\nhttp://store.steampowered.com/subscriber_agreement/\n\nRules of Steam Online Conduct\nhttp://store.steampowered.com/online_conduct/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/2v6koa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"759dd9d4ab73c93ee767","publication_date":"2015-02-08","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-536d9993e9","original_id":"ppc_c0v91og","tier":"A","category":"BAN_NO_REASON","title":"I'm glad you're happy that innocent people were banned.\n\nHere's a the email sent to affected individuals by Gabe: \n\nHell","summary":"Valve president Gabe Newell sent an email apologizing for approximately 12,000 erroneous game bans caused by a Steam signature check failure during updates. The ban on the user's account was reversed, and they were compensated with free copies of Left 4 Dead 2 for themselves and as a gift.","quote":"Hello,\n\nRecently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2.\n\nThis was our mistake, and I apologize for any frustration or angst it may have caused you.\n\nThe problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn't a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).\n\nWe have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn't already own the game.\n\nTo share your extra copy of Left 4 Dead 2 with a friend, you can 'Manage Gifts and Guest Passes' from the 'Games' Menu in Steam, or visit this article on the Steam Support site for detailed instructions: https://support.steampowered.com/kb_...4502-TPJL-2656.\n\nTo access your own copy of Left 4 Dead 2, visit your library of games in Steam. If you didn't already own the game, it will now be listed among your others there, and is available for download immediately.\n\n\nRegards,\nGabe Newell\nPresident, Valve","source_url":"https://www.reddit.com/r/gaming/comments/cttjf/_/c0v91og/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f624ae45241d65c1640c","publication_date":"2010-07-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b2210582e","original_id":"pp_3x0ui9","tier":"A","category":"BAN_NO_REASON","title":"Purchases made on your account are being disputed by the cardholder.","summary":"The user's Steam account was locked from buying or playing games after card charges were disputed, though the user says they did not dispute anything. Steam Support replied that a cardholder called the fraud department and left card information in a voicemail, and the account is locked pending a conversation with the cardholder.","quote":"Hello Anduin,\n\nThank you for contacting Steam Support.\n\nOur records show that the cardholder called our fraud department and left the card information in a voicemail.\n\nAny phone call to our fraud department is for fraudulent use of a credit card, and any account linked to the information provided is locked pending a conversation with the cardholder.\n\nThe cardholder will need to call in to the fraud department to resolve the issue for this account.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3x0ui9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87c7eb26bea8bac62743","publication_date":"2015-12-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ef497a334","original_id":"1jq302u","tier":"A","category":"BAN_NO_REASON","title":"Banned with no explanation. How is this okay?","summary":"The user's Steam account was locked/banned with no clear explanation, preventing them from playing New World. Steam Support replied with a generic message saying the account was locked for violating the Steam Subscriber Agreement based on account activity, community reports, and other factors.","quote":"Hello,\n\nThe account has been locked for violating the Steam Subscriber Agreement based on the account activity, community reports, and other factors.\n\nPlease note that Steam accounts are non-transferable. They are not intended to be bought, sold, or traded.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the loc","source_url":"https://www.reddit.com/r/steamsupport/comments/1jq302u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18ff615f940a1f8a30e1","publication_date":"2025-04-02","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-acf6e03be0","original_id":"pp_3ycswh","tier":"A","category":"RESTORE_REFUSED","title":"Additional Steam problems","summary":"The user logged in daily during the winter sale and saw trading card counters increase, but the cards never appeared in their inventory. Steam Support sent a canned reply saying it cannot add or modify Steam Economy items or return crafted, deleted, unpacked, or traded items.","quote":"Hello,\n\nThank you for submitting your question to our staff. Please note that Steam Support cannot add or modify any items in the Steam Economy and cannot return items that have been crafted, deleted, unpacked or traded.","source_url":"https://www.reddit.com/r/Steam/comments/3ycswh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3d54bf85f4cf4839add","publication_date":"2015-12-27","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78568945e5","original_id":"ppc_cz2jps3","tier":"A","category":"HACK_THEFT","title":"Hi /r/Steam, I need help in understanding why this dispute is active. Here is the email I received from Valve after wait","summary":"User received a Steam Support email treating a purchase as unauthorized; Valve offered a refund except for excessively played games but said it would permanently ban the credit card, restrict the account for 3 months, and remove items acquired since the first unauthorized purchase. The user is confused and wants refunds to their debit card.","quote":"Hello -----,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nSince this purchase was unauthorized, I can process a refund, with the exception of any game that has been played in excess. This will permanently ban the credit card from Steam and the Steam account will be restricted for a 3 month period; restricted accounts are blocked from purchasing, gifting, trading, CD Key activation, and the Steam Community. Additionally, any items purchased, earned or crafted on this account since the first unauthorized purchase will be permanently removed. \n\nPlease note, if there are future unauthorized purchases we will not be able to issue refunds.\n\nPlease let me know how you would like to proceed. The account and any recent purchases are locked while we await your response.","source_url":"https://www.reddit.com/r/Steam/comments/40gofe/_/cz2jps3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"138ddd04e512fba5acbd","publication_date":"2016-01-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0c7be6890","original_id":"pp_2qn2pv","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Technical issue - steam support being douchey","summary":"The user gets kicked from TF2 servers with a VAC system message after about 20 minutes and contacted Steam Support. Steam Support sent a stock VAC-ban reply saying future messages will be closed without response, despite the user's VAC status showing good standing.","quote":"Hello,\n\nThe Steam Support Team provides assistance with technical issues only.\n\nThis ban applies to a Steam account (regardless of who was using the account or borrowing the game at the time the infraction occurred). The use and security of the Steam account is your responsibility.\n\nTo see which games your VAC ban affects, please launch Steam and go to Steam > Settings > Account tab > select \"Click here for details\" under VAC Status.\n\nAny future messages regarding the VAC ban on this account will be closed without a response.\n\nIf you choose to purchase a new copy of the VAC banned game(s), please create a new Steam account to register the game(s) on.\n\nFor more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam Online Conduct:","source_url":"https://www.reddit.com/r/tf2/comments/2qn2pv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b73932ed1ea29e9d721","publication_date":"2014-12-28","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3855cadbea","original_id":"ppc_d1zbtj3","tier":"A","category":"BAN_NO_REASON","title":"Same thing happened to me 5 days ago and the only thing Ive heard from Steam was the email stating that my purchase had","summary":"The user's account was temporarily locked after a purchase was falsely cancelled by Steam's fraud protection system. Support agent Johnny replied on April 12, 2016, apologizing for the delay, confirming the account is not fraudulent, and removing the purchasing lock.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nOne or more purchases on this account were recently cancelled by our fraud protection system. The account was temporarily locked to protect the cardholder from additional charges and safeguard the Steam account.\n\nI have removed the purchasing lock since I can see that the account is not being used for fraudulent activity. You are free to re-purchase any of the content that was cancelled by our fraud system.\n\nIf the charge doesn't drop off your bank statement you will need to co","source_url":"https://www.reddit.com/r/treeofsavior/comments/4e1x06/_/d1zbtj3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7785fae5b1a3b7f891db","publication_date":"2016-04-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31f58c4abf","original_id":"pp_3lnv14","tier":"A","category":"BAN_NO_REASON","title":"Trade banned for bad offers..","summary":"The user was permanently trade-banned after being reported for sending bad offers. Steam Support said spamming bad offers is scamming and suspended trading privileges permanently.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nSpamming other users with bad offers is scamming.\n\nYour account was reported and investigated for actions relating to item trading scams.\n\nYour trading privileges have been suspended permanently. We have a zero tolerance policy for scamming.\n\nFor more information on our Scam FAQ:\n\nTitle: Scam FAQ\nURL: https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433\n\nValve reserves the right to refer the matter to the appropriate authorities if such activity continues.","source_url":"https://www.reddit.com/r/Steam/comments/3lnv14/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9601354c7837a63103b","publication_date":"2015-09-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc2bc096ca","original_id":"pp_2xz32e","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"TIL valve support is a joke.","summary":"Steam Support sent an automated template response regarding community restrictions and friend list errors to a user's support ticket, instructing them to reply if they still need assistance. The user complains that support replies with obvious bot messages.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nYou are receiving this message in response to the “Steam Client > Community/ Friends List” ticket that you submitted. \n\nWe're sorry for the delay. We're currently experiencing much higher traffic than normal, and are asking anyone needing help to read the information below. If you still need assistance, you *must* respond to this message after reviewing this information. \n\nDoing so will place you in queue for an expedited response. \n\nThe information below is known to fix the majority of issues, and often times saves users a ticket. \n\nIf you no longer require assistance, you can ignore this message and your ticket will close automatically.\n\nIf you are having issues adding a friend, your account may not have full access to the Steam Community at this time. We have chosen to limit access to some community features as a means of protecting our customers from those who abuse Steam merely for purposes such as spamming and phishing.\n\nTo access all features of Steam, simply do any of the following on your Steam account: \n\n-Purchase a game from the Steam store (It cannot be a gift for another account or a CD Key activation)\n-Redeem a Steam gift\n-Complete a micro-transaction.\n\nFor more information, please read the following FAQ:\nhttps://support.steampowered.com/kb_article.php?ref=3330-IAGK-7663\n\nIf you are having an issue with your friends list or a problem with another user please check the guides below:\n\nTitle: Error adding friend. Please try again.\nLink: https://support.steampowered.com/kb_article.php?ref=1184-UOZV-2743\n\nTitle: Reporting abusive behavior within the","source_url":"https://www.reddit.com/r/tf2/comments/2xz32e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"889a0fe33cc93fe6cf0d","publication_date":"2015-03-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ef5a5b7b0","original_id":"pp_1kgyf6","tier":"A","category":"BAN_NO_REASON","title":"Have A problem With Steam Support That wont Help me And Igonre me","summary":"The user's Steam account was permanently locked by Steam Support for activity related to fraudulent credit card use. The user says they tried to explain the credit card was from their brother and that Support ignored their appeal.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in the Steam account related to fraudulent credit card use.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/ \n\nIn addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/Steam/comments/1kgyf6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a2e74c2b5d990f54e85","publication_date":"2013-08-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb2513fe5e","original_id":"pp_266yem","tier":"A","category":"BAN_NO_REASON","title":"I have been wrongly banned by steam.","summary":"The user says they were wrongly banned after PayPal payment failures while buying/reselling Dota 2 items. Steam Support replied that fraudulent credit card activity was found and that the account was permanently locked and will not be reactivated.","quote":"Hello Hafez,\n\nThank you for contacting Steam Support.\n\nWe have found activity in the Steam account related to fraudulent credit card use.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/Steam/comments/266yem/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18f46cf7af5c0a7b41ec","publication_date":"2014-05-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91c3bdfe07","original_id":"1rj6sl","tier":"A","category":"BAN_NO_REASON","title":"Trade banned for no apparent reason and shady response from Steam Support (xpost /r/dota2trade)","summary":"The user was trade-banned/flagged and asked Steam Support for the reason. Steam Support replied that the account had activity related to hijacking another user's Steam account, locked it, and said it would not be unlocked.","quote":"Hello Benjamin,\n\nThank you for contacting Steam Support.\n\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. \n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/DotA2/comments/1rj6sl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef1687e59a4ac14f853a","publication_date":"2013-11-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24dea1af31","original_id":"pp_2j4ssi","tier":"A","category":"BAN_NO_REASON","title":"I've had to quit Steam. Here is my reason","summary":"The user's friend had his Steam account hijacked and later asked to change the account email to the user's email; the next day the user's accounts were locked. Steam Support said the account was linked to hijacking another account and would not be unlocked, then sent a canned response saying there would be no further correspondence.","quote":"Hello,\n\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/Steam/comments/2j4ssi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fbd7e440a393e76c5c39","publication_date":"2014-10-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6430639a8","original_id":"pp_21gjgo","tier":"A","category":"BAN_NO_REASON","title":"Update 3: Steam abandoned me.","summary":"The user says they were wrongfully banned due to a trade misunderstanding and appealed to Steam Support. Steam Support replied that they are unable to assist further with the issue.","quote":"Hello MisterGryphon,\n\nUnfortunately, we will be unable to assist you further with this issue.","source_url":"https://www.reddit.com/r/tf2/comments/21gjgo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed9efc1fef1a51bcfe83","publication_date":"2014-03-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-420453918b","original_id":"pp_4urhar","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support refusing to give me an agent","summary":"The user complained about unauthorized cosmetic purchases and requested another support agent, then later asked for removal of low priority. Steam Support (Brian) said all issues had been explained and that they could not assist further, warning that continued tickets or a chargeback could lock the account.","quote":"Hello ,\n\nMyself and other agents have already given you all the information about the issue.\n\nIf you continue to create support tickets regarding this, we will be be forced to place a lock on your account.\n\nAgain, you are more than welcome to chargeback the purchases through your bank but doing so WILL enable a lock on your account that can be permanent.\n\nI am sorry that you are experiencing frustration but all questions have all been explained to you and we are unable to assist further.","source_url":"https://www.reddit.com/r/SteamSupportWait/comments/4urhar/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a09bdc061672d6638d45","publication_date":"2016-07-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1697a21685","original_id":"pp_4inuow","tier":"A","category":"BAN_NO_REASON","title":"Payment instrument banned","summary":"The user's PayPal payment instrument was banned, and Steam Support said it was due to unauthorized use while refusing to provide further details or remove the ban, advising use of an alternate payment method.","quote":"Hello Alex,\n\nThank you for contacting Steam Support.\n\nThis payment instrument has been banned in our system due to unauthorized use.\n\nSteam Support is unable to provide further details regarding this matter or remove the ban on this specific payment instrument.\n\nYou will need to use an alternate credit card, PayPal account or other payment method to complete future transactions.","source_url":"https://www.reddit.com/r/Steam/comments/4inuow/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6605e9c8a45d49ad1141","publication_date":"2016-05-10","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f51254f4d","original_id":"ppc_cvi5j7g","tier":"A","category":"HACK_THEFT","title":">## Hello again...! You may remember me as the guy who kept posting about getting my account hijacked, VAC banned, an","summary":"The user's account was hijacked via a malicious CS:Source server, leading to a VAC ban and stolen skins. Steam Support removed the VAC ban, made an exception to restore the items, and returned Community Market listings.","quote":"Thank you for contacting Steam Support.\n\nWe have looked into this issue and due to the circumstances under which the ban was applied it has been removed.\n\nWe have made an exception to our item restoration policy in this case and reversed the actions that were committed while your account was compromised. Any Community Market listings that you had listed were also removed and returned to your inventory.\n\nPlease log into your game(s) to receive the missing items; it may take several days for them to reappear within the game.","source_url":"https://www.reddit.com/r/Nudelete/comments/3mudxk/_/cvi5j7g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aec38f85093087a3189d","publication_date":"2015-09-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-604a1ccee2","original_id":"ppc_cvi5j74","tier":"A","category":"HACK_THEFT","title":">## Hello again...! You may remember me as the guy who kept posting about getting my account hijacked, VAC banned, an","summary":"The user's account was hijacked, VAC banned, and skins were stolen; Steam Support removed the VAC ban and restored the missing items as an exception to its item restoration policy.","quote":"Thank you for contacting Steam Support.\n\nWe have looked into this issue and due to the circumstances under which the ban was applied it has been removed.\n\nWe have made an exception to our item restoration policy in this case and reversed the actions that were committed while your account was compromised. Any Community Market listings that you had listed were also removed and returned to your inventory.\n\nPlease log into your game(s) to receive the missing items; it may take several days for them to reappear within the game.","source_url":"https://www.reddit.com/r/undelete/comments/3mudxh/_/cvi5j74/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c851ccc2efc5434cecd2","publication_date":"2015-09-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aacfb2d3a0","original_id":"ppc_cplyiod","tier":"A","category":"RESTORE_REFUSED","title":"OR, they made a mistake - like they did with me\n\n'2 Message by Support Tech Rico on Fri, 6th Mar 2015 1:33\nHello Paul,","summary":"User's account was temporarily locked after fraud protection refunded several purchases. Steam Support removed the purchasing lock but told the user they could re-purchase the refunded content rather than restoring it.","quote":"Hello Paul,\n\nThank you for contacting Steam Support.\n\nSeveral purchases on this account were recently refunded by our fraud protection system. The account was temporarily locked to protect the cardholder from additional charges and safeguard the Steam account.\n\nI have removed the purchasing lock since I can see that the account is not being used for fraudulent activity. You are free to re-purchase any of the content that was refunded by our fraud system. The refunds may take up to ten days to post to your account.\n\nWe apologize for any inconvenience this issue may have caused.","source_url":"https://www.reddit.com/r/Steam/comments/2zsbpz/_/cplyiod/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64d6cf34417a4eb2bc11","publication_date":"2015-03-21","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1428ff9877","original_id":"1cqvbo","tier":"A","category":"HACK_THEFT","title":"Anyone help me with steamsupport ?","summary":"The user's Steam account was hacked, email/password were changed, and inventory items were traded away. Steam Support replied that they cannot provide details on reported item/gift trading scams and that the trade/Marketplace suspension will not be removed, saying the issue is not up for further discussion.","quote":"Hello Syedthousif,\n\nThank you for contacting Steam Support.\n\nWe are unable to provide any details on the specific trade(s) that were reported as item/gift trading scams. This trade and Marketplace suspension will not be removed and will expire at the time noted above.\n\nValve's Privacy Policy prevents us from releasing any account information except to comply with court orders or laws that require us to disclose such information.\n\nFor further information, please see this link:\n\nPrivacy Policy:\nhttp://www.valvesoftware.com/privacy.htm\n\nFor more information on our Steam Trading Policy please visit the following FAQ:\nhttps://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003\n\nThis issue is not up for further discussion. We will not be able to assist you further with this issue.","source_url":"https://www.reddit.com/r/DotA2/comments/1cqvbo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5833c25c8e9e721c2f9c","publication_date":"2013-04-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6be44ed565","original_id":"pp_2s7ea4","tier":"A","category":"RESTORE_REFUSED","title":"Does Steam actually read questions raised Steam Support?","summary":"The user asked why their Dota 2 Asia Championships Compendium Book was still untradable after more than a week. Steam Support replied with general compendium information and said it could not modify the compendium or assist with item discrepancies.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nUpon completion of Compendium objectives/goals it may take some time before the goal is marked as completed. If the goal is not marked as completed within 24 hours please let us know.\n\nSome Compendium rewards will not be available immediately. Each unlocked reward will be added to your account automatically once released to the community.\n\nAny items received from the Blessed Luckvessel will be untradable until March 1st, 2015.\n\nSteam Support is unable to make any modification to your Dota 2 Asia Championships Compendium or assist you with any item discrepancies.\n\nFurther information on the Dota 2 Asia Championships Compendium please review the FAQ here:","source_url":"https://www.reddit.com/r/DotA2/comments/2s7ea4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"80d95a47325d3257d53a","publication_date":"2015-01-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0dfe220b4","original_id":"pp_2s3lek","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"What should i do to get my refund?","summary":"The user requested a refund for NFS Shift 2: Unleashed due to bugs and dead online, but Steam Support responded with a canned troubleshooting reply and asked for more diagnostic information instead of granting the refund.","quote":"Hello,\n\nA staff member has replied to your question:\n\nHello ThotGod16,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe're sorry to hear that you are having trouble with your recent purchase. While we understand that you have requested a refund, it is our goal to provide you with the information necessary to get the product working.\n\nIf you haven't already, we ask that you take a look at the following article which includes common fixes and lists the contact information for this game's support provider. Please contact this support team as they are best equipped to resolve any issues you are experiencing with their product.\n\nTitle: Shift 2 Unleashed\nLink: http://support.steampowered.com/kb_article.php?appid=47920\n\n\nIf you are unable to resolve the issue via the instructions above, your reply should include chat logs and any information regarding your conversation with the support team for this title.\n\nAdditionally, please attach an MSINFO32.nfo report (or Mac / Linux equivalent) with your next reply. This article will explain how to run and submit MSINFO32 Reports - http://support.steampowered.com/kb_article.php?ref=1376-WTZN-9132","source_url":"https://www.reddit.com/r/Steam/comments/2s3lek/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1e1ab1d054ae140819eb","publication_date":"2015-01-11","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1d7f4a177","original_id":"pp_154gxt","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Why Steam will never see another penny from me.","summary":"The user requested a refund because Doctor Who: The Eternity Clock was unplayable due to a game-breaking glitch. Steam Support replied with a canned redirect telling them to contact the game's support team instead of helping with the refund.","quote":"Hello Scur,\n\nThank you for contacting Steam Support.\n\nPlease follow the link below for information on how to contact the support team for this game:\n\nTitle: Doctor Who: The Eternity Clock\nLink: http","source_url":"https://www.reddit.com/r/gaming/comments/154gxt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c0632c4bbb85a233715","publication_date":"2012-12-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-59617b326b","original_id":"pp_ncxxf","tier":"A","category":"RECOVERY_HIJACK","title":"Not cool Steam...","summary":"The user submitted a support ticket on behalf of their mother whose account was locked after failed login and billing authorization attempts. Steam Support agent Jesse replied stating the account lock was removed because it was automatically placed by the billing system due to fraud risk.","quote":"Hello *$name*,\n\nThank you for contacting Steam Support.\n\nI have removed the lock on your account. Due to the risk of fraud our billing system is automated, and will put a lock on any account that fails authorization at any point during the verification process. We do apologize for the inconvenience this may cause, but appreciate your patience in the issue.\n\nIf this issue requires further investigation, please reply to this message within seven days via e-mail or re-open this case by logging into the Steam Support Site to receive an expedited response.","source_url":"https://www.reddit.com/r/gaming/comments/ncxxf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"deaf5e7e7571b8d0b04d","publication_date":"2011-12-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a35f34884b","original_id":"pp_ncoxw","tier":"A","category":"RECOVERY_HIJACK","title":"So my mom tried to buy me Christmas presents on Steam...","summary":"The user submitted a support ticket on behalf of their mother whose account was locked after failed payment authorization attempts. Steam Support agent Jesse replied on December 8, 2011, stating that the automated billing system locks accounts due to fraud risk and confirmed the lock had been removed.","quote":"Hello *$name*,\n\nThank you for contacting Steam Support.\n\nI have removed the lock on your account. Due to the risk of fraud our billing system is automated, and will put a lock on any account that fails authorization at any point during the verification process. We do apologize for the inconvenience this may cause, but appreciate your patience in the issue.\n\nIf this issue requires further investigation, please reply to this message within seven days via e-mail or re-open this case by logging into the Steam Support Site to receive an expedited response.","source_url":"https://www.reddit.com/r/Steam/comments/ncoxw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca3e4966ed2f2e3682cd","publication_date":"2011-12-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1464b23a68","original_id":"pp_21gwg8","tier":"A","category":"BAN_NO_REASON","title":"Steam Support Abandoned Me.","summary":"The user says they were wrongfully banned due to a misunderstanding with a trade, and Steam Support replied that they would be unable to assist further.","quote":"Hello,\nA staff member has replied to your question:\nHello MisterGryphon,\nUnfortunately, we will be unable to assist you further with this issue.","source_url":"https://www.reddit.com/r/Steam/comments/21gwg8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72dc150e3a3645629a72","publication_date":"2014-03-27","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3184c456f3","original_id":"ppc_cp924fo","tier":"A","category":"BAN_NO_REASON","title":"Hello Ashley,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\n 1.We have found activity in this S","summary":"The user's Steam account was permanently locked after Steam Support cited fraudulent Marketplace activity and trafficking/laundering/reselling of games or items. Support said the account will not be unlocked, and the user is confused by the different reasons given.","quote":"Hello Ashley,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/2yev67/_/cp924fo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ba95d61215969040551","publication_date":"2015-03-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39a2cb67ad","original_id":"ppc_cl8k48j","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Just got this. \n5 Message by Support Tech Burton J. on Mon, 13th Oct 2014 13:10\nHello Poptqrt,\n\nThank you for contactin","summary":"The user was told their Community Market access was restricted and that Steam Support could not remove the restriction. The user replied that the 15-day requirement had ended and asked again for the restriction to be removed.","quote":"Hello Poptqrt,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nIn order to use the Community Market you are required to have a purchase of wallet credit or made a Steam purchase that is between 30 days and a year old and you have had Steam Guard enabled on your account for at least 15 days with no Steam Support assisted password changes.\n\nSteam Support is unable to remove any restrictions on your account that prevent you from using the Community Market.\n\nFor further information regarding Steam Guard please visit the following link:\n\nTitle: Steam Guard\nLink: http://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519\n\nFor further information about the Community Market please visit the following link here:\n\nTitle: Community Market FAQ\nLink: https://support.steampowered.com/kb_article.php?ref=6088-UDXM-7214","source_url":"https://www.reddit.com/r/Steam/comments/2j5fka/_/cl8k48j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"28bf644522d6d83edfc5","publication_date":"2014-10-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea513c7fc8","original_id":"pp_1rj5yi","tier":"A","category":"BAN_NO_REASON","title":"[PSA] Trade banned for no apparent reason and shady response from Steam Support","summary":"A user with a reputable trading history received a trade and community ban from Steam Support, which accused the account of being involved in hijacking another user's account. Steam Support refused to unlock the account and threatened legal referral.","quote":"Hello Benjamin,\n\nThank you for contacting Steam Support.\n\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. \n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities >persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/1rj5yi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"50626b9f218e4ff0489c","publication_date":"2013-11-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-09b55ed841","original_id":"pp_1r9j2jw","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Wintrading in Immortal Draft","summary":"A Dota 2 player contacted Steam Support regarding wintrading and griefing in high-MMR Immortal Draft matches. Steam Support responded with standard automated instructions advising the user to utilize in-game reporting and Overwatch tools instead of taking direct manual action. The response was dated February 4.","quote":"Hello,\n  \nThank you for contacting Steam Support.\n  \nWe understand your concern. However, there are several ways to report user behavior in Dota, depending on the type of offense.\n  \n- For communication related offenses, we first recommend that you utilize the in-game score board to mute players. After the match, you can report them via the post-match screen. There are also additional tools available to you to pre-emptively avoid exposure to unwelcome communication available in the Settings -> Social tab of the Dota game client.\n  \n- For gameplay related offenses, you can use the score board during the match to flag their behavior for review. Reported players may be subject to Overwatch review. More detailed information about Overwatch can be viewed here.\n  \n- To report smurfing, use the post-game report option to flag the account. This helps the Dota team track legit offenders and gather data used to inform their anti-smurf efforts.\n  \n- If you wish to report in-game user cont","source_url":"https://www.reddit.com/r/DotA2/comments/1r9j2jw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6a8a04a088b782ca2489","publication_date":"2026-02-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fea8a30914","original_id":"pp_34ux3p","tier":"A","category":"RESTORE_REFUSED","title":"Steam wallet not activated, please help","summary":"The user bought Steam Wallet codes in Germany that were not activated by the retailer. Steam Support said it cannot activate the codes or provide replacements and told the user to contact the retailer.","quote":"A staff member has replied to your question:\n\nHello [My name],\n\nThank you for contacting Steam Support.\n\nThe Steam Wallet code you have provided was not activated by the retailer at the time of purchase.\n\nSteam Support is unable to activate codes or provide replacements. You will need to contact the retailer for further assistance.\n\nSteam Wallet FAQ\nLink: https://support.steampowered.com/kb_article.php?ref=1122-RTSC-0478","source_url":"https://www.reddit.com/r/DotA2/comments/34ux3p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1126eeaa056bf2343127","publication_date":"2015-05-04","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-861571cab4","original_id":"pp_1kndum5","tier":"A","category":"RECOVERY_HIJACK","title":"Steam-Support Question","summary":"The user bought a Steam account from Kinguin and received a Steam Support reply asking for a photo or scan of the Steam Wallet code used to activate funds on the account. The user is confused about what to send.","quote":"Hello,\n\nThank you for contacting Steam Support. I understand the issue and want to help.\n\nIt looks like we're still missing some information from you in order to help with this issue.\n\nBecause this account has added Steam Wallet funds with a Steam Wallet Code purchased at retail and activated with the account, please send us a digital photo or a scan of the Wallet code.\n\nPlease ensure that you submit a full-color image that contains the complete Wallet Code card. Generally it's best to provide an image of the side of the card that contains the code that was activated, but if you're not sure feel free to attach images of both sides of the card.\n\nIf you can't provide this information please let us know and we can review other options.\n\nSteam Support Theo","source_url":"https://www.reddit.com/r/steamsupport/comments/1kndum5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d1b020c425f13e453df4","publication_date":"2025-05-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad3ed11244","original_id":"pp_yfgzsr","tier":"A","category":"RESTORE_REFUSED","title":"Valve refuses Support for my SD","summary":"The user opened a Steam Support case for a faulty Steam Deck right trigger, but Steam Support refused further help because it claims two Index controllers from a 2020 RMA were not returned. The user says they did return them and asks how to get service.","quote":"Hello, \nThank you for contacting Steam Support.\n\nApparently you haven't returned the two controllers for the Index since the RMA was created for their replacement in 2020.\n\nWe cannot help you further with the current issue before they are returned.\n\n Thanks for using Steam,\n Jordan","source_url":"https://www.reddit.com/r/SteamDeck/comments/yfgzsr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ba20789177d5935f1b63","publication_date":"2022-10-28","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d1df509fc","original_id":"pp_109kj2","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Either Steam don't read support requests, or they're trying to sidestep me","summary":"The user requested a refund the day after buying a Steam game under statutory rights, but Steam Support replied with generic Windows/Steam troubleshooting instructions instead of addressing the refund.","quote":"Hello Martin,\n\nThank you for contacting Steam Support.\n\nWe will be happy to continue to assist you in troubleshooting your issue with this title.\n\nIf you are currently running Vista or Windows 7, please complete the instructions in the following link:\n\nTitle: Windows 7 and Vista Troubleshooting\nLink: http://support.steampowered.com/kb_article.php?ref=5688-IFHZ-2170\n\nIf you are running in Windows XP, take the following steps:\n1) Exit Steam.\n2) Go to the \"Start\" menu, select \"Run\", type \"regedit\" and click \"OK\".\n3) Navigate to the following registry key: HKEY_CURRENT_USER\\SOFTWARE\\VALVE\n4) Right click and select \"Permissions\"\n5) Check the \"Allow\" boxes for \"Admin\" and \"System\" for both \"Full control\" and \"Read\".\n\nThe remaining steps apply to *all* versions of Windows.\n\nPlease also verify the GCF for this game as outlined here:\n\nTitle: Verifying Game Cache Files (GCF)\nLink: http://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335\n\nNote: Files may fail to verify. This is normal and can be ignored.\n\nThen test the issue.\n\nIf you still have difficulty, you may also need to manually run secondary installers re","source_url":"https://www.reddit.com/r/pcgaming/comments/109kj2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a6b8cfaa417d28860d6","publication_date":"2012-09-21","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-125dcc1902","original_id":"pp_29dwf9","tier":"A","category":"RESTORE_REFUSED","title":"Nether and Steam's \"Refund\" Policy","summary":"The user asked Steam to remove Nether and provide a giftable copy/refund because the game would not run. Steam Support referred them to developer/publisher support and stated it could not offer a refund for the transaction.","quote":"Hello Christopher,\n\nThank you for contacting Steam Support.\n\nSupport for this title is provided by the original developer or publisher. Please refer to the following article for more information on contacting the support team for this title:\n\nTitle: Nether\nLink: http://support.steampowered.com/kb_article.php?ref=5375-ADVB-9871&tpg=1\n\nIt is recommended that you complete any applicable steps on the page linked above. If you are still unable to resolve the issue, you click the blue \"Contact Support\" link provided in the article to contact the support department for this title. \n\n\nWe cannot offer a refund for this transaction.\n\nAs with most software product","source_url":"https://www.reddit.com/r/Steam/comments/29dwf9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"48cd5d8a8a7877d2be97","publication_date":"2014-06-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c1e37f12fa","original_id":"ppc_cpgxf72","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"They even delete posts on steam forums that talk bad about Steam Support .\n\n(-----ME :\nWhen I get a message , steam does","summary":"The user reported Steam client message sounds not working and map addons redownloading after compiling; Steam Support replied with canned restart/refresh files/verify game files steps, and the user complained it was an auto-reply that did not address the bug.","quote":"Please restart your computer and then follow these instructions to refresh your Steam files: https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638","source_url":"https://www.reddit.com/r/Steam/comments/2z8uqv/_/cpgxf72/","source_host":"www.reddit.com","source_status":"public_url","source_group":"93390b982ca3334fd26b","publication_date":"2015-03-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce0ce9502d","original_id":"pp_foza0","tier":"A","category":"RESTORE_REFUSED","title":"So i lost my steam account for 7.50$","summary":"The user's Steam account was locked after a PayPal dispute/chargeback for a $7.50 Just Cause 2 purchase. Steam Support said the account cannot be reactivated unless the PayPal dispute is closed and the funds are returned to Steam.","quote":"Thank you for contacting Steam Support. The purchase of Just Cause 2 has been disputed by Paypal. The Paypal account holder will need to close the dispute and have the funds returned to Steam. If the account holder is unable or unwilling to drop the dispute and let the PayPal know that the purchase is valid, and in turn have the funds returned to Steam, we will not be able to reactivate the account. All games on your account are locked to the account and can not be transferred to a different account. A different payment method can not be used for this game; the money must be returned by the PayPal account that made the original purchase. If the dispute is closed and the funds are released back to Steam, the account will be reactivated. However if PayPal closes the dispute by “Reversing the Payment”, meaning they send the funds for the purchase back to you, the Steam account will remain locked and you will lose access to all of the games on the account. There are no options to resolve a dispute on","source_url":"https://www.reddit.com/r/gaming/comments/foza0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1dfb2ab0fb4fef398a9f","publication_date":"2011-02-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d24a53c908","original_id":"pp_ox5a5","tier":"A","category":"BAN_NO_REASON","title":"Account suspended unfairly","summary":"User's Steam account was suspended after a Team Fortress 2 trade involving 32 Vintage Hats for an Earbuds; they believe the other trader falsely reported them. Steam Support first said it was investigating, then stated the account was disabled for scamming or hijacking another user's account.","quote":"Thank you for contacting Steam Support.\n\nWe are investigating this issue further. As soon as we have more information, we will update your ticket.\n\nYour account was disabled due to scamming or hijacking another user's account in Team Fortress 2. This violates the Steam Subscriber Agreement and /or Steam's Rules of Online Conduct.\n\nPer the Steam Subscriber Agreement, we have disabled the acco","source_url":"https://www.reddit.com/r/tf2trade/comments/ox5a5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7dff6fdf4a735ca9cc35","publication_date":"2012-01-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce9055c858","original_id":"ppc_exfp7yn","tier":"A","category":"HACK_THEFT","title":"Receipts!\n\nAlways keep them, I had my account since 2004 when I got a PC for a christmas present, I bought half life jus","summary":"User's email and Steam account were stolen in 2010; after an old ticket closed, they opened a new one with a CD key and Steam Support restored the account by changing the email and reactivating it. The thief's VAC bans remained, and Valve would not remove them.","quote":"We have change your account email and reactivated the account. You will be able to access the account by resetting the password (link to reset password here).","source_url":"https://www.reddit.com/r/Steam/comments/cs9w70/_/exfp7yn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7cd688a74df92c101487","publication_date":"2019-08-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8ddce2f19","original_id":"1dki3p","tier":"A","category":"RESTORE_REFUSED","title":"TF2: Was the support's response to my steam ticket appropriate ? (item recovery)","summary":"The user lost about $700 worth of TF2 items after someone accessed their email, and Steam Support refused to restore the items, saying account actions are the user's responsibility.","quote":"Negative, we won't restore your items. Reason: it was your fault. \"Your steam account and every action done in steam are in your area of responsability\"","source_url":"https://www.reddit.com/r/Steam/comments/1dki3p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1ee9ace743762b04a66","publication_date":"2013-05-02","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91bb883392","original_id":"ppc_om2zb9b","tier":"A","category":"RESTORE_REFUSED","title":"No, I'm not. That comes after.\n\n[The first ticket is from April 30](https://preview.redd.it/steam-support-literally-robb","summary":"The user says Steam Support recovered their account but removed their CS2 skins; when asked where the items were, support replied that the account was returned in the state it was lost and closed the ticket.","quote":"The account was returned to you in the state you lost it","source_url":"https://www.reddit.com/r/SteamScams/comments/1tdxif4/_/om2zb9b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29afb80b8e9d27c139e1","publication_date":"2026-05-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c52464caf","original_id":"ppc_clcrk66","tier":"A","category":"TRADE_REVERSAL","title":"This happened to me, i just shown steam support the trade,saying I was not on my account during steam offer and about 6","summary":"The user reported that their account was accessed without authorization during a Steam offer, and Steam Support reversed the hijacker's trades as a one-time courtesy. Support also warned that hijacked/phished items will not be restored a second time and advised enabling Steam Guard.","quote":"We have reversed the trades committed by the hijacker on your account as a one-time customer service gesture. Any Community Market listings that you had listed were also removed and returned to your inventory. Dota 2 items may take several days to reappear within the game.\n\nWe will not restore items that are hijacked/phished a second time. Please follow the link below and take the prescribed steps to ensure the security of the account in the future","source_url":"https://www.reddit.com/r/Steam/comments/2jl5zf/_/clcrk66/","source_host":"www.reddit.com","source_status":"public_url","source_group":"519132687f9f6c950765","publication_date":"2014-10-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc98b1cff4","original_id":"pp_1voj4xr","tier":"A","category":"RESTORE_REFUSED","title":"How's TF2 + Item Recovery Possibility?","summary":"The user lost their TF2 inventory in a 2021 account hack and asks whether items can be restored. The post quotes Steam Support’s policy saying Steam does not restore lost items, indicating recovery is refused by policy.","quote":"Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://www.reddit.com/r/tf2/comments/1voj4xr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b9ef343b832089505aeb","publication_date":"2026-08-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b63c4091c","original_id":"pp_2hdwnf","tier":"A","category":"TRADE_REVERSAL","title":"Steam Support deserves credit!","summary":"The user's account was hijacked via a trojan link and about $700 of inventory was stolen. Steam Support initially cited insufficient evidence, but after further proof reversed the hijacker's trades as a one-time gesture and returned the items.","quote":"We will investigate this matter and take appropriate action.\n\nWe have reversed the trades committed by the hijacker on your account as a one-time customer service gesture. Any Community Market listings that you had listed were also removed and returned to your inventory. Dota 2 items may take several days to reappear within the game.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2hdwnf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d9fbc96a1ae6edd1fb10","publication_date":"2014-09-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a21032d256","original_id":"ppc_crr2bsb","tier":"A","category":"BAN_NO_REASON","title":">First of all, I'd like to state that I'm a legit steam user and trader who has spent over $1300 on Steam in a mere 2","summary":"The user traded with a fraudulent user who used a stolen credit card and a hijacked account; Steam locked the user's account for fraudulent activity and refused to unlock it or assist further despite evidence.","quote":"We have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/longtail/comments/37zldg/_/crr2bsb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b3427512555e90e0c98","publication_date":"2015-05-31","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a49f60c284","original_id":"fp_73899755812556","tier":"A","category":"RESTORE_REFUSED","title":"Account Hijacked - Steam Support wont return items :: Help and Tips","summary":"The user's account was hijacked and they wanted items returned. Steam Support said it would investigate the user and that it was unable to assist further with the issue.","quote":"We will investigate this user and take appropriate action. We will be unable to assist you further with this issue. For more information on our Steam Trading ...","source_url":"https://steamcommunity.com/discussions/forum/1/864978109373923142/?l=brazilian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"77600b4962af117a0bfd","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb4cefd0c0","original_id":"pp_2p32qr","tier":"A","category":"HACK_THEFT","title":"PSA: If you had your inventory stolen, put in a support ticket! I had my stolen skins restored today!","summary":"The user's account was compromised and inventory stolen; after a three-week delay, Valve apologized, reversed the compromised trades, returned removed Community Market listings, and said it would not restore stolen items again.","quote":"We apologize for the delay.\nAs a one-time customer service gesture, we have reversed the trades that were committed while your account was compromised. Any Community Market listings that you had listed were also removed and returned to your inventory. We will not restore stolen items again.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2p32qr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4a2398f265a3b79d526","publication_date":"2014-12-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-60899e056c","original_id":"ppc_d20vo9n","tier":"A","category":"RESTORE_REFUSED","title":"[Question] Hi All first of All Sorry For my bad English and pls ignore my little mistakes..\nWell on 6th april  i traded","summary":"User traded CS:GO keys and their Steam account was locked for fraudulent activity/trafficking of items. Steam Support refused to unlock the account and later said they could not assist further.","quote":"We have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner.Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/Steam/comments/4eam6r/_/d20vo9n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"633d215ea5734b079766","publication_date":"2016-04-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af9ca6b991","original_id":"ppc_cdnw0s0","tier":"A","category":"BAN_NO_REASON","title":"Hahahah this is nothing compared with the response i received \n\nAnswer 1 :\n\"\"\nThank you for contacting Steam Support.\n\nW","summary":"Steam Support informed the user that their account was reported for scamming, resulting in a 2-week trade ban and probation, and refused to restore any items or provide details about the specific trades in question.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nYour account was reported for actions relating to item trading scams. As a consequence, we have removed any scammed items/gifts from your account. You will not get any lost items/gifts back.\n\nYour trading privileges have been suspended for 2 weeks. We have a zero tolerance policy for scamming. Upon expiration of your trade ban your account will be placed under Probation for an extended period of time. Probation does not prevent you from trading but lets other users know that you were previously banned.\n\nAdditionally, Valve reserves the right to refer the matter to the appropriate authorities if such activity continues.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nFor more information on our Steam Trading Policy please visit the following FAQ:\nhttps://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003","source_url":"https://www.reddit.com/r/Dota2Trade/comments/1rj5yi/_/cdnw0s0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6eb33ae6651ef98f5055","publication_date":"2013-11-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ceef29143","original_id":"3mbmkk","tier":"A","category":"HACK_THEFT","title":"is there a difference between being scammed and having your account hijacked, then your items traded away?","summary":"User reports their Steam skins were stolen after their account was hijacked and trades were made without their involvement. They cite a generic Steam Support page stating traded items are not restored for scams, but the post does not include an actual Steam Support reply.","quote":"If you have been scammed, Steam Support will not restore any items/gifts that have been traded. It is your responsibility to ensure you are receiving the correct items/gifts at the time of accepting the trade.","source_url":"https://www.reddit.com/r/steamsupport/comments/3mbmkk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"245e6b3e3d8a071b2fa0","publication_date":"2015-09-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caa6986f90","original_id":"pp_3190h4","tier":"A","category":"BAN_NO_REASON","title":"For all the people who got their steam account hijacked. There is hope","summary":"The user's Steam account was locked for alleged trafficking, laundering, or reselling of fraudulently obtained games/items, and Steam Support said it would not be unlocked. A later ticket in the Suspected/Restricted Accounts section eventually got the account unbanned.","quote":"Hello Jai,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner. Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/Steam/comments/3190h4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1ff11ebc9fd42e357635","publication_date":"2015-04-02","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e974553f82","original_id":"ppc_cs9hdtm","tier":"A","category":"HACK_THEFT","title":"i was trade banned arround 2-3 years ago. but that time trading and steam gifting was in the very begining. \n\nThank you","summary":"The user was trade banned after receiving items/gifts stolen from hijacked Steam accounts. Steam Support said it removed the items/gifts, imposed a ten-week trade ban, warned of permanent bans, and enabled the account as a one-time exception.","quote":"Thank you for contacting Steam Support.\n\nOur records show that you received a number of items/gifts that were stolen from hijacked Steam accounts. We have removed all of these items/gifts from your account and given you a ten week trade ban.\n\nPlease refrain from accepting stolen items/gifts or the account may be permanently banned from Steam Trades.\n\nYour account has been enabled as a one time exception - if you receive hijacked items in the future your account(s) will be permanently locked.\n\nThank you for contacting Steam Support.","source_url":"https://www.reddit.com/r/Steam/comments/3a5hsc/_/cs9hdtm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2828194dd36793840b0b","publication_date":"2015-06-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3261f5fb0b","original_id":"pp_1wzi2tp","tier":"A","category":"RECOVERY_HIJACK","title":"Please help im at my wits end. Ive recovered my stolen account, but steam is still asking for thieves email to verify.","summary":"User recovered a stolen Steam account but GTA V/Social Club still asks to verify the thief's email. Steam Support denied the re-link appeal, saying the account information doesn't match and they believe the user is not the owner.","quote":"the account information doesn't match and they believe i am not the owner","source_url":"https://www.reddit.com/r/RockstarSupport/comments/1wzi2tp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6a78e5c5c630bac563c0","publication_date":"2026-10-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72eae460a4","original_id":"fp_70877504182439","tier":"A","category":"RESTORE_REFUSED","title":"Revisit 'Steam Item Restoration Policy' :: Suggestions / Ideas","summary":"The user says they were scammed and lost items, and they quote Steam Support policy stating that lost items are not restored. They argue restoration should be possible because the scammer was trade-banned within the 7-day trade period, but Steam reportedly auto-rejected and staff still refused restoration.","quote":"Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://steamcommunity.com/discussions/forum/10/3817410454884564652","source_host":"steamcommunity.com","source_status":"public_url","source_group":"10cee6e711f52705ee72","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ec7227a2f","original_id":"fp_75773349589557","tier":"A","category":"HACK_THEFT","title":"Steam Support :: Recovering a Stolen or Hijacked Steam Account","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"Steam Support :: Recovering a Stolen or Hijacked Steam Account","source_url":"https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"8a19401ffb1f76467853","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-8472c7aa03","original_id":"fp_20809452087208","tier":"A","category":"RESTORE_REFUSED","title":"Account Hacked - Steam won't do anything about \"lost\" items :: Steam Discussions","summary":"The user reports their account was hacked and items were lost. Steam Support states that it does not restore lost items.","quote":"Account Hacked - Steam won't do anything about \"lost\" items :: Steam Discussions This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised. <strong>Steam Support does not restore lost items.</strong> This ensures that only you are able to","source_url":"https://steamcommunity.com/discussions/forum/0/4423184558852102360/?ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c6c4e746efd1ba8a972e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08546b4c21","original_id":"pp_1uic4ld","tier":"A","category":"RESTORE_REFUSED","title":"PSA: All tradable items stolen and informed that Valve policy mean my items won't be recovered.","summary":"The user discovered their account had been accessed from China and all tradable Dota items were traded away. Steam Support said it does not restore lost items even in hijacking cases and only eligible Trade Protected trades from the last 7 days can be reversed.","quote":"I’m sorry to hear that your items were stolen. Unfortunately, Steam Support does not restore lost items, even in cases where an account is hijacked. For more information, please see the Steam Item Restoration Policy. If the items were Trade Protected, you may be able to reverse the trade. To evaluate and begin the process of reversing eligible trades for, please visit your Trade History page. Please note, the only trades eligible for reversal are completed trades with Trade Protected items from the last 7 days on this page.","source_url":"https://www.reddit.com/r/DotA2/comments/1uic4ld/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be49dbf8f5d5d5b73c9d","publication_date":"2026-06-28","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a6a80ad40","original_id":"pp_2r7pc3","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam flagged my website as phishing site, and support can't (or won't) help...","summary":"A user contacted Steam Support because their website, CheapShark, was incorrectly flagged and filtered as a phishing link in Steam chat. Steam Support replied that links with certain components are automatically filtered due to spam and phishing, and stated they are unable to adjust the status of the link.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nDue to the prevalence of spam and phishing within the Steam community, links containing specified URL components are automatically filtered.\n\nTo avoid being filtered, please refrain from using shortened links or sites using free web-hosting.\n\nWe apologize for any inconvenience this has caused, but are unable to adjust the status of your link.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/2r7pc3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bddc96b83c853b3c0a1e","publication_date":"2015-01-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be03b65bef","original_id":"ppc_c1ed11s","tier":"A","category":"BAN_NO_REASON","title":">    Hello,\n>        \n>  Recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare","summary":"The user's Steam account was erroneously banned from Call of Duty: Modern Warfare 2. Valve/Gabe Newell admitted the mistake, reversed the ban, and granted free copies of Left 4 Dead 2.","quote":"We have reversed the ban, restoring your access to the game.","source_url":"https://www.reddit.com/r/gaming/comments/f9h6i/_/c1ed11s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d96d447ff9d1a2e8b7a5","publication_date":"2011-01-27","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4012ab124f","original_id":"ppc_g6bpf64","tier":"A","category":"RESTORE_REFUSED","title":"Valve's support was pretty much \"be careful with whom you trade.\"  \n\nI wrote a very long and well-thought out reply, onl","summary":"The user lost all marketable/tradeable items to a bot despite having Steam Mobile Authenticator active. Steam Support said they should have been careful with whom they trade and refused to restore the items under the Item Restoration Policy.","quote":"you should have been careful with whom you trade.  And no, we won't restore any of your items in compliance with our Item Restoration Policy,","source_url":"https://www.reddit.com/r/Tf2Scripts/comments/ix6hlh/_/g6bpf64/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e8ba92873822eca738b8","publication_date":"2020-09-23","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5de4926513","original_id":"pp_1n5ol9b","tier":"A","category":"BAN_NO_REASON","title":"[HELP] Permanent Steam Community Ban / Account Lock – Need Advice","summary":"The user's Steam account was permanently locked for allegedly being used for commercial purposes. Steam Support replied with a copy-paste message saying the account was used for commercial purposes, the lock is permanent, and Support cannot help further, without providing evidence.","quote":"Your account was used for commercial purposes, this lock is permanent, Steam Support cannot help further.","source_url":"https://www.reddit.com/r/cs2/comments/1n5ol9b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db1140b4c660e9b6ec07","publication_date":"2025-09-01","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3807aed35","original_id":"pp_2l7neg","tier":"A","category":"RESTORE_REFUSED","title":"[Q] Got my Karambit CW MW scammed by a phishing bot, share some advice? :D","summary":"The user downloaded a .scr file from a phishing link and their entire inventory, including a Karambit CW MW, was traded to a bot. Steam Support replied that they could not validate the claim and did not restore the items.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nUpon investigation, we cannot validate your claim etc..","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2l7neg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87ad381af17b85394159","publication_date":"2014-11-04","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f9a72df98","original_id":"pp_fie3q","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account got hacked and I'm in need of some advice...","summary":"The user's Steam account was hijacked after a keylogger infection; they supplied card details and a CD-key photo, but Steam Support asked for additional proof of purchase and ultimately said valid proof of purchase was required.","quote":"Hello XXXX,\nThank you for contacting Steam Support.\nPlease write your Support Ticket Number XXXX-XXXX-XXXX on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and resubmit your scan or digital photo in .jpg format for review. Please ensure that you submit a full-color image, rather than a photocopy.\nNote: Please use a pen with permanent ink and avoid marking over the CD Key code.\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg","source_url":"https://www.reddit.com/r/gaming/comments/fie3q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e2809114b330a492a017","publication_date":"2011-02-10","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4655e0bba7","original_id":"ppc_c21zqxz","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"June 26,2011:\nReceived free code. Game is installing successfully.  \n\n**Edit: June 27, 2011- Game installed and played","summary":"The user contacted Steam Support regarding a free CD key obtained from an unauthorized seller. Steam Support replied warning that the source is not an authorized seller, that heavily discounted games may be a scam, and subsequently closed the support ticket.","quote":"Thank you for contacting Steam Support.\nThis is not an authorized seller of Steam games.\nWe do not recommend buying games from such users.\nIf games are discounted far beyond what is offered on Steam, it may be a scam.\nWe only recommend buying Steam games from authorized sources.","source_url":"https://www.reddit.com/r/BitMarket/comments/i6uag/_/c21zqxz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3da1c1976ba15586bcd0","publication_date":"2011-06-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80ece63b0f","original_id":"ppc_d1tuzev","tier":"A","category":"BAN_NO_REASON","title":"I've experienced the same problem as you 11 months ago and I've tried to my best efforts to find a solution. I believe t","summary":"The user describes a VAC ban and Valve's no-disclosure policy, saying users cannot get a specific ban reason. They quote Steam Support as saying future messages about the VAC ban will be closed without a response.","quote":"any future messages regarding the VAC ban on this account will be closed without a response","source_url":"https://www.reddit.com/r/DotA2/comments/4dr73y/_/d1tuzev/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b80d2adb16662ca89143","publication_date":"2016-04-07","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-727add9e08","original_id":"ppc_cuiql0n","tier":"A","category":"BAN_NO_REASON","title":"[Question]:\nMy account was functionally restricted on April 17 when I was added by a user called \"Umm Shaif (Abu Dhabi)\"","summary":"User was tricked into trading a Vulcan skin after a market purchase from another account; two days later their account with over $3,000 in skins was locked for fraudulent item activity. Steam Support replied that the account was locked under the Steam Subscriber Agreement, would not be unlocked, and that they could not assist further.","quote":"We have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.\n\nWe have provided all the available information and will be unable to assist you further with this issue.","source_url":"https://www.reddit.com/r/Steam/comments/3i748p/_/cuiql0n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd4febdaf4ac8da7b38d","publication_date":"2015-08-28","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-09452f8f71","original_id":"ppc_m9yuwty","tier":"A","category":"BAN_NO_REASON","title":"I recently purchased my first game on my Steam account using my own money after earning it through my on-campus job. On","summary":"The user purchased games after changing their Steam store region to the U.S. and was permanently banned. Steam Support repeatedly said the account was locked for violating the Steam Subscriber Agreement and that the lock is permanent with no further assistance.","quote":"The account has been locked for violating the Steam Subscriber Agreement based on account activity, community reports, and other factors. This lock is permanent, and Steam Support cannot assist you further.","source_url":"https://www.reddit.com/r/Steam/comments/1hr1mjo/_/m9yuwty/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a0ae9464ea67e8b46cfd","publication_date":"2025-01-30","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ccb8ff91f","original_id":"ppc_g9k1eny","tier":"A","category":"BAN_NO_REASON","title":"Message from you on Oct 16 @ 8:56pm | 4 days ago  \nGood night  \nmy dota is banned until 2038 after a normal match, co","summary":"The user's Dota 2 account was restricted from matchmaking until 2038 after a normal match. Steam Support said a pattern of detrimental behavior was observed and refused to lift the restriction, without identifying the specific behavior.","quote":"Hello,\n\n\nThis account is restricted from matchmaking in Dota 2.\n\n\nA pattern of behavior was observed on the account that was detrimental to the Dota 2 community. The following are examples of behavior that may result in a match ban. This account may have exhibited one or more of these:\n\n\n- A consistent pattern of user reports, negative conduct, and behavior\n- Deliberate actions to artificially boost MMR of an account\n- Buying, selling, or trading accounts\n- Creating an unfair competitive advantage through third-party programs\n- Manipulation of matchmaking or match outcomes\n\n\nThese actions undermine the fair, competitive play experience of the Dota 2 community. Steam Support will not lift this account restriction.\n\n\nFor more information about changes coming to the Dota 2 matchmaking in the new Ranked Season, please read through the Dota Team's blog post, here: Matchmaking Update for the Next Ranked Season.\n\n\nThanks for using Steam,\nFreda","source_url":"https://www.reddit.com/r/DotA2/comments/je7v8q/_/g9k1eny/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb5c298f1937b0d6e139","publication_date":"2020-10-21","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3f13109e0","original_id":"ppc_cr8pqti","tier":"A","category":"BAN_NO_REASON","title":"ok here is the thing.. Witcher was on huge sale on steam (-85%) i trying to buy it but it was giving some unexpected err","summary":"The user tried to buy The Witcher during a sale, got an error, and opened a ticket; after a week with no answer, their account was locked. Steam Support said the account was locked for activity related to trafficking, laundering, or reselling fraudulently obtained games/items and that it will not be unlocked.","quote":"Hello Bexx, Thank you for contacting Steam Support. We apologize for the delay. We have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner. Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. The Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/ In addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/35lbdv/_/cr8pqti/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e897e76203059c2dc9e","publication_date":"2015-05-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-256a3c6245","original_id":"fp_55086234796881","tier":"A","category":"RESTORE_REFUSED","title":"r/DotA2 on Reddit: I got scammed","summary":"User reports getting scammed in Dota 2 and losing items. Steam Support replied that to maintain inventory value they do not restore items, citing the Steam Item Restoration Policy.","quote":"To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.","source_url":"https://www.reddit.com/r/DotA2/comments/1cbui3j/i_got_scammed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29bf547b93ffaf34a9e6","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2bf0bf0812","original_id":"fp_78626581497099","tier":"A","category":"RESTORE_REFUSED","title":"Proof :: Steam Discussions","summary":"The post shares Steam Support text explaining that account compromises may be mitigated by Authenticator trade holds and that Steam Support does not restore lost items.","quote":"This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised. Steam Support does not restore lost items.","source_url":"https://steamcommunity.com/discussions/forum/0/601900047372708211/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"29a443c2f72a9c4e20d9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8c577d1f6","original_id":"pp_39ot05","tier":"A","category":"RESTORE_REFUSED","title":"Stolen CS:GO items.","summary":"The user lost a CS:GO knife after downloading a malicious overlay linked by someone they trusted; items were sold and money taken. Steam Support replied that the trade went through the Steam trading interface and refused to restore the items.","quote":"The trade in question was completed through the Steam trading interface, which requires multiple confirmations from both trade partners. We have a strict item restoration policy regarding trades confirmed through this process. Steam Support will not restore items associated with this trade.\n\nIt is the user's responsibility to verify that the contents of the trade are accurate and that the trade partner is the correct user.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/39ot05/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1db0888bfb8ec114fe3d","publication_date":"2015-06-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0b1f759a1","original_id":"ppc_d0e1gax","tier":"A","category":"BAN_NO_REASON","title":"\"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in this Steam account rela","summary":"The user's Steam account was locked after support found activity related to hijacking another user's account, and support stated it will not be unlocked. The user claims a dorm roommate sent items from hijacked accounts via the user's laptop and asks how to appeal.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/Steam/comments/470qn1/_/d0e1gax/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a3da320b29df1469ab93","publication_date":"2016-02-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a0d42b013","original_id":"pp_3az35f","tier":"A","category":"BAN_NO_REASON","title":"Steam Support Makes me Sad. My Account was Permanently Locked due to a False Positive.","summary":"The user's Steam account was hijacked and then permanently locked; after providing ownership proof and appealing, Steam Support said the account was linked to hijacking another user's account and would not be unlocked.","quote":"Hello ******,\n\nThank you for contacting Steam Support.\n\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. \n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3az35f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b9afddd807d7ac96482","publication_date":"2015-06-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0100cb472","original_id":"ppc_c36piv3","tier":"A","category":"TRADE_REVERSAL","title":">**What if a game I received in a trade is fraudulently purchased?**\n>\nIf this happens, the account where the frau","summary":"The post quotes Steam Support's FAQ about games received in trades that were fraudulently purchased: the fraudulent account is suspended, the received game is removed, and Valve tries to restore associated items/gifts. It advises contacting Steam Support if a traded game is missing.","quote":"If this happens, the account where the fraud took place will be suspended. Your account will not be suspended, however the game you received will be removed from your account. We will do our best to restore the items/gifts that were associated with the trade back to you. Please contact Steam Support if a game that you traded for is missing from your inventory or account.","source_url":"https://www.reddit.com/r/gaming/comments/n6ttf/_/c36piv3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1dcc71fd72072c33aebd","publication_date":"2011-12-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd2998d363","original_id":"ppc_cd92abg","tier":"A","category":"BAN_NO_REASON","title":"> Hello Michael,\n\n>Thank you for contacting Steam Support.\nWe have found activity in this Steam account related to","summary":"OP's Steam account was locked after receiving a large TF2 inventory from a \"friend\"; Steam Support said the account had activity related to trafficking/laundering fraudulently obtained items and will not be unlocked.","quote":"Hello Michael,\n\nThank you for contacting Steam Support.\nWe have found activity in this Steam account related to the trafficking or laundering of items that were obtained in a fraudulent manner. Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/Steam/comments/1q3dqm/_/cd92abg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9d5964c49caaa09db5d1","publication_date":"2013-11-07","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c955cfa6af","original_id":"pp_25iqy3","tier":"A","category":"BAN_NO_REASON","title":"[PSA] Take care traders","summary":"The user says groups mass-report traders who refuse automated key offers, leading to permanent trading suspensions without investigation. Steam Support replied with an automated message saying the account was reported for item trading scams and that trading privileges were permanently suspended under a zero-tolerance policy.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nYour account was reported for actions relating to item trading scams. As a consequence, we have removed any scammed items/gifts from your account. You will not get any lost items/gifts back.\n\nYour trading privileges have been suspended permanently. We have a zero tolerance policy for scamming.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/25iqy3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5dea310226bd6f588d2e","publication_date":"2014-05-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f4a7e0723","original_id":"pp_2o5cup","tier":"A","category":"BAN_NO_REASON","title":"[Q] Regarding \"Banned for cross-region trading\", is it true..?","summary":"A user from Russia received a store restriction and contacted Steam Support regarding cross-region trading. Steam Support replied stating they detected violations of regional restrictions and pricing policies, instructing the user not to sell games to higher-priced regions and not to use VPNs or proxies.","quote":"Thank you for contacting Steam Support. We have data that you use this account for willing violation of regional restrictions or avoiding prices based on the region. Please, do not sell games to users who are in regions where prices are higher than in your region. Also please don't use proxy or VPN to falsify information about your region.","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/2o5cup/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ccaf5c8b6ec0cb31c4f8","publication_date":"2014-12-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1056aad826","original_id":"pp_2674r5","tier":"A","category":"BAN_NO_REASON","title":"[PSA]I have been banned by Steam by using paypal?","summary":"The user Hafez from Malaysia had their Steam account permanently banned by Support Tech Fab after PayPal temporarily locked their account due to rapid funding activity, which caused Steam purchases to fail. Steam Support accused the account of fraudulent credit card use and refused to reactivate it, despite the user resolving the issue with PayPal. The user lost access to an account with over $2000 invested in Dota 2 trading.","quote":"Message by Support Tech Fab on Wed, 21st May 2014 2:43 pm Hello   Hafez,\n\nThank you for contacting Steam Support.\n\nWe have found activity in the Steam account related to fraudulent credit card use.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.\n\nThe Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/2674r5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d42607f8003d64233a6","publication_date":"2014-05-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7c796f68d","original_id":"ppc_cy3vu51","tier":"A","category":"BAN_NO_REASON","title":"**REPOST** I have no idea why this happened but one day while playing around on CS:GO I got hit with this message: *(Thi","summary":"User's Steam account was flagged for fraudulent activity and permanently locked. Steam Support replied that they found fraudulent credit card use, locked the account permanently, and will not reactivate it.","quote":"Hello Terry, Thank you for contacting Steam Support. We have found activity in the Steam account related to fraudulent credit card use. Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated. The Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/ In addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.)","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3xdyzr/_/cy3vu51/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dcd5e81d60ff3dde0e1c","publication_date":"2015-12-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ad1405514","original_id":"ppc_c35mt9b","tier":"A","category":"TRADE_REVERSAL","title":"Seriously, don't worry about it.\n\n>> What if a game I received in a trade is fraudulently purchased?\n\n> If this","summary":"Steam support policy text stating that if a traded game is fraudulently purchased, the offending account is suspended and the game removed, while Steam states they will do their best to restore items or gifts associated with the trade.","quote":"If this happens, the account where the fraud took place will be suspended. Your account will not be suspended, however the game you received will be removed from your account. We will do our best to restore the items/gifts that were associated with the trade back to you. Please contact Steam Support if a game that you traded for is missing from your inventory or account.","source_url":"https://www.reddit.com/r/tf2trade/comments/n1y8z/_/c35mt9b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"74967eeba30e87502187","publication_date":"2011-12-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c655e7ac0","original_id":"pp_25jp8j","tier":"A","category":"RESTORE_REFUSED","title":"Take care ppl - Scammers Everywhere","summary":"The user says bot-driven mass reports led to a permanent trading suspension. Steam Support replied with an automated message saying the account was reported for item trading scams, scammed items were removed, no lost items will be returned, and trading privileges are permanently suspended.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nYour account was reported for actions relating to item trading scams. As a consequence, we have removed any scammed items/gifts from your account. You will not get any lost items/gifts back.\n\nYour trading privileges have been suspended permanently. We have a zero tolerance policy for scamming.","source_url":"https://www.reddit.com/r/DotA2/comments/25jp8j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04bb18f44c4a0366f4e7","publication_date":"2014-05-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37a7acc315","original_id":"pp_28o01l","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Steam Support just screwed me this summer sale!","summary":"The user could not receive a Steam Guard verification email when logging in on their girlfriend's computer. Steam Support advised checking spam or using another email provider and said they updated the account so the user could login, which the user says deactivated Steam Guard without permission.","quote":"Hello,\nA staff member has replied to your question:\nHello ******,\n\nThank you for contacting Steam Support.\nYour email provider may be blocking our emails or placing them in your spam or junk folder.\nPlease try adding \"[email omitted]\" and \"[email omitted]\" to your contacts or trusted senders list within your email client and re-test the issue.\nIf you still do not receive our emails, please try using an email address from another provider. I have updated your account so you may login.\nPlease login to your Steam account and follow the instructions below to change your email:\n(Removed Basic Instructions)\n\nPlease let us know if you have further questions or concerns.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/28o01l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed10e90a6ec21d5686d6","publication_date":"2014-06-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-496b5bd6e7","original_id":"ppc_com1eo3","tier":"A","category":"BAN_NO_REASON","title":"It isn't. You will get OW banned, which is indefinite. I got overwatch banned after having a good week where I ranked up","summary":"The user received an Overwatch ban after ranking up and contacted Steam Support to dispute it. Steam Support replied with a policy statement saying they will not adjust the account status on request, and later did not respond to the user's request to verify VAC detection.","quote":"Hello xxxxxx,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nActions that result in an undesirable experience for all of the other players in the game are strictly prohibited.\n\nOur system is designed to limit the negative impact of users who repeatedly perform these actions.\n\nIf you perform these actions, you will be prohibited from playing CS GO on any Valve Servers.\n\nWe understand your frustration, however, we will not adjust the status of your account on request.\n\nFor more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam Online Conduct:","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2vx5q9/_/com1eo3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"582ce9b235a2c9c273a3","publication_date":"2015-02-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8eab9fe14f","original_id":"3muja6","tier":"A","category":"BAN_NO_REASON","title":"Steam Thinks My Account was compromised and now tells me it will deactivate it when nothing is wrong. Help","summary":"The user's Steam account was disabled after Support said it found deliberately deceptive activity over the Steam Friends network. Support stated the account will not be reactivated and cited the Steam Subscriber Agreement.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in your Steam account related to deliberately deceptive activity over the Steam Friends network.\n\nPer the Steam Subscriber Agreement, we have disabled your account and any games contained in it. Your account will not be reactivated. In addition to violation of contract, activities on your account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/steamsupport/comments/3muja6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c164a38d7199c23b33d","publication_date":"2015-09-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e819151b40","original_id":"15zvgrl","tier":"A","category":"RECOVERY_HIJACK","title":"Account got hacked, can't recover it","summary":"A friend's Steam account was hacked, with the recovery email and phone changed and funds added by the hacker. Steam Support asked for a photo/scan of the wallet code as proof of ownership, which the real owner cannot provide because the hacker added the funds.","quote":"Please send a digital photo or a scan of the wallet code","source_url":"https://www.reddit.com/r/steamsupport/comments/15zvgrl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64d168bcc405744e57b4","publication_date":"2023-08-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a18c816d01","original_id":"ppc_c0v8zo3","tier":"A","category":"BAN_NO_REASON","title":"Just got the email :D\n\n>Hello,\n>\n>Recently, your Steam account was erroneously banned from Call of >Duty: Mo","summary":"Valve sent an email acknowledging an erroneous VAC/game ban on Call of Duty: Modern Warfare 2 caused by a signature check failure during Steam updates. Valve reversed the ban and compensated the user with free copies of Left 4 Dead 2.","quote":"Hello,\n\nRecently, your Steam account was erroneously banned from Call of >Duty: Modern Warfare 2.\n \nThis was our mistake, and I apologize for any frustration or angst it may >have caused you.\n\nThe problem was that Steam would fail a signature check between the >disk version of a DLL and a latent memory version. This was caused by >a combination of conditions occurring while Steam was updating the disk >image of a game. This wasn't a game-specific mistake. Steam allows us >to manage and reverse these erroneous bans (about 12,000 erroneous >bans over two weeks).\n \nWe have reversed the ban, restoring your access to the game. In >addition, we have given you a free copy of Left 4 Dead 2 to give as a >gift on Steam, plus a free copy for yourself if you didn't already own the >game.\n \nTo share your extra copy of Left 4 Dead 2 with a friend, you can >'Manage Gifts and Guest Passes' from the 'Games' Menu in Steam, or >visit this article on the Steam Support site for detailed instructions: >https://support.steampowered.com/kb_article.php?ref=4502-TPJL-2656.\nTo access your own copy of Left 4 Dead 2, visit your library of games in >Steam. If you didn't already own the game, it will now be listed among >your others there, and is available for download immediately.\n\nRegards,\nGabe Newell","source_url":"https://www.reddit.com/r/MW2/comments/ctsbf/_/c0v8zo3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ab64949ac5cff3e907e","publication_date":"2010-07-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b719a3f4b","original_id":"pp_6eqv2g","tier":"A","category":"RESTORE_REFUSED","title":"Whos' on first with Steam Customer Support","summary":"The user asked for a refund/sale-price adjustment after buying a game just before a sale. Steam Support replied that refund requests are case-by-case and not typically issued for released products over 14 days old or with more than 2 hours of playtime.","quote":"Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, \n\nor \n\nif the purchased product has more than 2 hours of playtime.","source_url":"https://www.reddit.com/r/complaints/comments/6eqv2g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1787eaf607edee6e7638","publication_date":"2017-06-01","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-009c4b0337","original_id":"pp_1w87sq3","tier":"A","category":"RESTORE_REFUSED","title":"Steam Machine marked \"delivered\" with an \"unknown\" signature, relay point never received it — Steam Support won't budge","summary":"The user's Steam Machine order was marked delivered with an unknown signature, but the pickup point never received it. Steam Support said the shipment was successfully delivered and refused a replacement or refund.","quote":"the shipment was successfully delivered... we will not be sending you a replacement, nor can we offer you a refund.","source_url":"https://www.reddit.com/r/steammachine/comments/1w87sq3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"efc33feeaf15200a19ec","publication_date":"2026-09-05","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-524eb8fb41","original_id":"pp_1ph4skw","tier":"A","category":"BAN_NO_REASON","title":"VAC has officially lost its mind. Read my convo with support! [d]","summary":"The user received a VAC 20-hour cooldown/false warning for irregular gameplay in CS2 and was worried about their valuable inventory. Steam Support said the account is in good standing but that they cannot guarantee no future ban and cannot modify or remove CS2 cooldowns.","quote":"Hello,\n\nI had a look at your account and at this time it is still in good standing. However, we have no way of guaranteeing that you will not receive a ban on your account.\n\nIn addition, Steam Support cannot modify or remove any Counter-Strike 2 cooldowns you have received regardless of the rea","source_url":"https://www.reddit.com/r/u_Not-today-then-when/comments/1ph4skw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44a40fd329620fd9530a","publication_date":"2025-12-08","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3343b72f86","original_id":"ppc_cy8b3qi","tier":"A","category":"BAN_NO_REASON","title":"About 7 games totalling to about $50 on friends account got refunded, locked and now perm locked due to fraud, which he","summary":"The user's friend had about 7 games totaling about $50 refunded, locked, and then permanently locked after fraudulent credit card activity. Steam Support said it found fraudulent credit card use linked to the account and permanently locked it, with no reactivation.","quote":"Hello (name),\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe have found activity in the Steam account related to fraudulent credit card use.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.\n\nThe Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/ \n\nIn addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/Steam/comments/3xp6nm/_/cy8b3qi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c0701b72c0629c40ff07","publication_date":"2015-12-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5ff8eb7fe","original_id":"ppc_cwua0a1","tier":"A","category":"BAN_NO_REASON","title":"$3,500+, 200 games, 4 year account falsely locked :( \n\nFor the last 3-4 months Steam has been randomly not allowing me t","summary":"A user with a $3,500+ account contacted Steam Support after experiencing random purchase restrictions over several months. Steam Support agent Timothy replied on October 21, 2015, asking the user to provide an official identification document such as a driver's license, ID card, or passport to verify ownership and update the account.","quote":"Hello ***,\nThank you for contacting Steam Support.\nWe apologize for the delay.\nPlease scan a copy of your driver's license, ID card, passport or an official document that proves current residency and attach it to this ticket. As soon as we have that information, we will be able to update your account.\nPlease follow these instructions to upload images to your support ticket:\n1) Log in to your support account 2) Navigate to the 'Ask a Question' tab (where you would normally write your support tickets) 3) To attach a photo to your ticket, navigate to 'You May Upload an Attachment' (underneath the text entry field) 4) Click 'Add Attachment' to reveal the uploading interface 5) Click on the 'Browse' button to locate the file on your computer 6) Once you have located the file, select it in the browser window and click 'Open'\n[NOTE: At this point, if you need to upload more than one image, you may do so by following steps 3 through 6]\n7) Submit your ticket, once you have finished attaching the required images\nIf you have","source_url":"https://www.reddit.com/r/Steam/comments/3s4nnq/_/cwua0a1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c196895aba5cd750a03c","publication_date":"2015-11-09","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8862831442","original_id":"ppc_cwtma1a","tier":"A","category":"RECOVERY_HIJACK","title":"For the last 3-4 months Steam has been randomly not allowing me to purchase, then it re-enables it and I can. Then it wa","summary":"The user experienced random purchase restrictions on Steam for several months and contacted support to resolve the issue. On October 21, 2015, Steam Support agent Timothy replied requesting a scanned copy of a driver's license, ID card, passport, or official residency document to update the account.","quote":"Hello ***,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nPlease scan a copy of your driver's license, ID card, passport or an official document that proves current residency and attach it to this ticket. As soon as we have that information, we will be able to update your account.\n\nPlease follow these instructions to upload images to your support ticket:\n\n1) Log in to your support account 2) Navigate to the 'Ask a Question' tab (where you would normally write your support tickets) 3) To attach a photo to your ticket, navigate to 'You May Upload an Attachment' (underneath the text entry field) 4) Click 'Add Attachment' to reveal the uploading interface 5) Click on the 'Browse' button to locate the file on your computer 6) Once you have located the file, select it in the browser window and click 'Open'\n\n[NOTE: At this point, if you need to upload more than one image, you may do so by following steps 3 through 6]\n\n7) Submit your ticket, once you have finished attaching the required images\n\nIf you have any further questions, please write back to","source_url":"https://www.reddit.com/r/Steam/comments/3r7fhp/_/cwtma1a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d7af8a374e13f5ee0b1e","publication_date":"2015-11-09","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d639675c0","original_id":"ppc_o90l6ns","tier":"A","category":"BAN_NO_REASON","title":"Permanently restricted over a $10 chargeback from when I was 14 and Steam Support won't review my case  \n  \nI've been tr","summary":"The user's Steam account was permanently restricted after a $10 chargeback made when they were 14, and they have been trying to get it removed years later. Steam Support repeatedly responded that the restrictions were appropriately applied and that the lock will not be removed.","quote":"I've reviewed the restrictions on this account and confirmed that they were appropriately applied. The lock will not be removed.","source_url":"https://www.reddit.com/r/Steam/comments/1rhvl5f/_/o90l6ns/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cce7da276b1a4a010662","publication_date":"2026-03-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d926a1ffa","original_id":"ppc_os77kls","tier":"A","category":"BAN_NO_REASON","title":"# Account randomly restricted for no reason[](https://www.reddit.com/r/steamsupport/?f=flair_name%3A%22Problem%22)\n\nI re","summary":"The user's Steam account was permanently locked/restricted for allegedly violating the SSA through commercial use, leaving them unable to use community features and friends list. Steam Support stated the lock is permanent, could not help further, and closed the request.","quote":"Hi there, I understand your concern, but upon further review please note that the account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement (SSA). The account has been identified as being used for commercial purposes based on its security history, trading activity, community reports, and/or other factors.\n\nLocks of this type are typically issued when the account is bought, sold, traded, or otherwise transferred, or has been used as part of a commercial operation prohibited by the SSA.\n\nThe lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have, I am closing this help request. Please note that future help requests submitted regarding the account lock may be closed without a reply.","source_url":"https://www.reddit.com/r/Steam/comments/1ttopvd/_/os77kls/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d2868d938c70dc286f3","publication_date":"2026-06-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0be246449","original_id":"fp_75366059293282","tier":"A","category":"RESTORE_REFUSED","title":"r/steamsupport on Reddit: I just got spoofed out of $62 and 42 items...","summary":"The user says they were spoofed out of $62 and 42 items. Steam Support said Community Market purchases cannot be reversed and that they do not restore items.","quote":"When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. To maintain the value of everyone’s inventory, <strong>we do not restore items</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1egag0t/i_just_got_spoofed_out_of_62_and_42_items/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05fc967eeb7f26cc13a8","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3535947eaf","original_id":"fp_69748176560853","tier":"A","category":"RESTORE_REFUSED","title":"r/DotA2 on Reddit: Someone logged into my steam account, sold dozens of my Dota items, then bought a common axe helm for a lot of money. I have steam guard and no other person has access to my account","summary":"The user's Steam account was compromised, Dota items were sold, and an unusual purchase was made. Steam Support quoted a response saying the account was compromised and that items would not be restored under Steam's Item Restoration Policy.","quote":"Because your account is compromised ... your account using this page. Unfortunately, we do not restore items <strong>in accordance with Steam's Item Restoration Policy</strong>....","source_url":"https://www.reddit.com/r/DotA2/comments/qe4fgj/someone_logged_into_my_steam_account_sold_dozens/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cab999ad413ee063dd77","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b51e55ff24","original_id":"pp_269it8","tier":"A","category":"BAN_NO_REASON","title":"I have been banned by Steam by using paypal?(xpost /r/dota2trade)","summary":"User was permanently locked/banned after failed PayPal purchases; Steam Support cited fraudulent credit card activity and said the account would not be reactivated.","quote":"Message by Support Tech Fab on Wed, 21st May 2014 2:43 pm Hello Hafez,\n\nThank you for contacting Steam Support.\nWe have found activity in the Steam account related to fraudulent credit card use.\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be  reactivated.\n\nThe Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/DotA2/comments/269it8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22b9930c79ac676bf2c9","publication_date":"2014-05-23","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5db85a75ac","original_id":"pp_fxgbz","tier":"A","category":"BAN_NO_REASON","title":"Attention all Steam users","summary":"User's Steam account was disabled after they posted a Steam profile link; Steam Support said the account was offered for sale in violation of the Steam Subscriber Agreement and confirmed on appeal that the disablement is permanent.","quote":"Hello *name*, Thank you for contacting Steam Support. Your account was offered for sale in violation of our Steam Subscriber Agreement and disabled. The Steam Subscriber Agreement can be found at *link*","source_url":"https://www.reddit.com/r/gameswap/comments/fxgbz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0855b2382b0173b729ef","publication_date":"2011-03-04","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b1506345e","original_id":"pp_phqvg","tier":"A","category":"TRADE_REVERSAL","title":"Game Revoked...several months after I got it","summary":"The user traded for a Steam gift copy of Skyrim, but it was revoked months later due to a payment problem. Steam Support replied that the purchase had been disputed by the cardholder.","quote":"Hello Fishy007,\n\nThank you for contacting Steam Support.\n\nThe purchase for your gift copy of Skyrim has been disputed by the cardholder","source_url":"https://www.reddit.com/r/Steam/comments/phqvg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57cac2dc07b7ee1ec2ea","publication_date":"2012-02-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68e27b89dd","original_id":"ppc_c7k1fwn","tier":"A","category":"RESTORE_REFUSED","title":"Yeah... you don't even have to do a chargeback for things to get ugly with Steam. I once bought a game and something gli","summary":"The user's Steam account was locked after a payment glitch led to a card dispute. Steam Support said the account cannot be reactivated until the cardholder closes the dispute and returns the funds to Steam.","quote":"Thank you for contacting Steam Support. The cart purchase of Eidos Collector Pack, Splintercell: Chaos Theory with Visa ending in 7130 has been disputed. The cardholder will need to close the dispute and have the funds returned to Steam. If the cardholder is unable or unwilling to drop the dispute and let the credit card company know that the purchase is valid; and in turn have the funds returned to Steam then we will not be able to reactivate the account. All games on your account are locked to the account and can not be transferred to a different account. A different payment method can not be used for this game, the money must be returned by the card that made the original purchase. We are not able to do anything further with your account while a credit card dispute is still pending, please remedy this issue with the credit card company before asking for the account to be reactivated.","source_url":"https://www.reddit.com/r/gaming/comments/1573rr/_/c7k1fwn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9a0d67abed043761685a","publication_date":"2012-12-21","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a2099be43","original_id":"ppc_cd91r6u","tier":"A","category":"BAN_NO_REASON","title":"Yes, agreed. Maybe they should've said something like:\n\n\"Hello Michael,\n\nThank you for contacting Steam Support.\n\nWe hav","summary":"The user's Steam account was locked after Support said it found activity related to trafficking or laundering fraudulently obtained items. Support stated the account will not be unlocked.","quote":"Hello Michael,\n\nThank you for contacting Steam Support.\n\nWe have found activity in this Steam account related to the trafficking or laundering of items that were obtained in a fraudulent manner. Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/Steam/comments/1q3s1e/_/cd91r6u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c770ebe3e6152657370a","publication_date":"2013-11-07","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea891b7ebe","original_id":"ppc_c9me4q0","tier":"A","category":"RESTORE_REFUSED","title":">If a game is broken Valve will refund it.\n\nOnly when there's lots of negative press, I've asked for several refunds","summary":"Steam Support replied to a user refusing to offer refunds or exchanges on games, DLC, or in-game items, citing Section 3 of the Steam Subscriber Agreement, while noting that preorders can be refunded if requested before release.","quote":"Hello Pharnaces,\n\n Thank you for contacting Steam Support.\n\n As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client. \n\nPlease review Section 3 of the Steam Subscriber Agreement for more information.\nhttp://www.steampowered.com/index.php?area=subscriber_agreement\n\n We will make an exception and refund preorders as long as the request is received prior to the release of the game. This only applies to preorders purchased from your account, preordered titles received or sent through the Steam Trading system cannot be refunded.","source_url":"https://www.reddit.com/r/Games/comments/1d2ji2/_/c9me4q0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b0e92f141423e318c730","publication_date":"2013-04-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab17cffa44","original_id":"ppc_cvvdh9k","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I had made a ticket related an issue which I had back in July, I had contacted Killahinstinct and asked him what I shoul","summary":"The user opened a Steam Support ticket in July 2015 and received no reply for almost three months aside from an automated message apologizing for the delay and saying to ignore it if assistance is no longer needed. No substantive support response or resolution was provided.","quote":"Hello,\n\nThank you for contacting Steam Support,\n\nThis message was sent automatically in response to the “Steam Client > Community/ Friends List” ticket that you submitted.\n\nWe're sorry for the delay and that we were unable to answer your ticket in a timely manner.\n\nMany users were able to resolve their issue before we had a chance to review their ticket. If you no longer require our assistance, you may ignore this message.","source_url":"https://www.reddit.com/r/Steam/comments/3nkk5m/_/cvvdh9k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e2fbb96cd6f3ef494ca","publication_date":"2015-10-11","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-249bc6c7a1","original_id":"ppc_cv1bdc8","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Expect a two month waiting time and a copy/paste-reply similar to this:\n\n\"We apologize for the delay in getting back to","summary":"The user submitted a Steam Support ticket on July 4 for an unrelated issue and received a generic copy/paste reply about pre-order bonuses, Dota 2 Compendium rewards, and CS Veteran Coins/trading cards. Steam Support did not address the actual issue.","quote":"We apologize for the delay in getting back to you regarding your support request. We are experiencing much higher than normal traffic volumes at this time, and are asking for anyone still in need of assistance to read the information below. If your issue has been resolved no further action is required - the ticket will close automatically. Any in-game items that are advertised as a pre-order bonus cannot be added by Steam Support. If you pre-ordered a game it must have been pre-ordered through Steam and before the game released. We cannot grant items to accounts that were not automatically granted by our system. Similarly, any in-game items that should have been granted for earning an achievement must be earned while online. If you did not receive the item you will need to be online and complete the achievement(s).Dota 2 Compendium offers and rewards have already been granted. Unfortunately, we cannot modify any Compendium levels or items you have or have not received. Prerequisites for rewards were listed on http://blog.dota2.com/. Lastly, Steam Support cannot modify or grant Counter-Strike Veteran Coins or trading cards. Veteran Coins and trading cards are automatically granted and cannot be manually added to your account. If you have not received one it means you have not met the requirements to receive the coin/trading cards.","source_url":"https://www.reddit.com/r/Steam/comments/3kx76g/_/cv1bdc8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"790c28f078734faa0d94","publication_date":"2015-09-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-960b4007cb","original_id":"ppc_hqh15vr","tier":"A","category":"BAN_NO_REASON","title":"Hi!\n\nNew to the sub and would love some help on what to do here.\n\nBasically, I log on to Steam and see an account alert","summary":"The user's Steam Community privileges were permanently suspended for alleged Steam Subscriber Agreement violations, and they said they had not engaged in trading or community activity. Steam Support replied that the account was locked for commercial purposes based on trading, community reports, and other factors, and said the lock is permanent and it cannot help further.","quote":"The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors. This lock is permanent and Steam Support cannot help you further with this.","source_url":"https://www.reddit.com/r/Steam/comments/r6d6jy/_/hqh15vr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bae65aae86c27637a08b","publication_date":"2021-12-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33de7b850c","original_id":"ppc_j997wvb","tier":"A","category":"BAN_NO_REASON","title":"Thanks so much for your advice. I just got another response, it goes:   \n\n\nThe account you are writing in for has been l","summary":"The user's Steam account was permanently locked for allegedly being used for commercial purposes based on trading, community reports, and other factors. Steam Support said the lock is permanent, cannot help further, and closed the help request.","quote":"The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors.  \nThis lock is permanent and Steam Support cannot help you further with this.  \nBecause we have provided all the information we have I am closing this help request. Please note you will not receive further replies regarding this issue.","source_url":"https://www.reddit.com/r/Steam/comments/10qsj21/_/j997wvb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1340ac2fe53344721175","publication_date":"2023-02-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a874ef9a60","original_id":"pp_1ic3iv","tier":"A","category":"RESTORE_REFUSED","title":"[Q] Valve Support Refuses to Help Me, Check my case and see if I'm Wrong.","summary":"The user traded for promotional crates/chests that disappeared after launching the game. Steam Support said expired promotional crates are automatically removed and cannot be restored, then said it could not assist further with the rollback request.","quote":"Promotional crates or chests that have an expiration date will automatically be removed from your account on or after this date when you launch the game.\nPromotional keys that could have been used on these crates will not be removed. They will be converted into normal keys which you can use on regular crates or chests.\nWe are not able to restore expired items to your account as they will automatically be removed from your backpack.\n\nUnfortunately, we will be unable to assist you further with this issue.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/1ic3iv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57edf204fffc2c5dac23","publication_date":"2013-07-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a64b153287","original_id":"fp_75869830458074","tier":"A","category":"RESTORE_REFUSED","title":"How do I restore my Steam games? - Games Learning Society","summary":"The post is a generic FAQ/article asking how to restore Steam games/items and states that Steam Support does not restore items that have left an account. It does not include an actual quoted Steam Support reply.","quote":"Can Steam restore deleted items? Steam Support does not restore items that have left accounts, including trades, market transactions, deletions, or gifting, so it's essential to secure your Steam account.","source_url":"https://www.gameslearningsociety.org/wiki/how-do-i-restore-my-steam-games/","source_host":"www.gameslearningsociety.org","source_status":"public_url","source_group":"10c95c1cd4a0851ef588","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2276cc187","original_id":"fp_90298950915979","tier":"A","category":"HACK_THEFT","title":"My items are missing or were stolen","summary":"The post says the user's items are missing or were stolen and repeats a generic Steam notice that removed items may be due to a VAC or trade ban. It does not include an actual quoted Steam Support reply.","quote":"My items are missing or were stolen\n\nIf items were deleted or removed from your account, it may be due to something unrelated, such as a VAC ban or trade ban.\nIf items were deleted or removed from your account, it may be due to something unrelated, such as a VAC ban or trade ban.","source_url":"https://help.steampowered.com/en/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"da07ea1a60863c5b1ecb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-185435046a","original_id":"fp_52011781644471","tier":"A","category":"RESTORE_REFUSED","title":"Can Steam restore deleted items?","summary":"The user asks whether Steam can restore deleted items. Steam Support states that it does not restore scammed, lost, or stolen items for any reason because restoring would require duplicating an item.","quote":"Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it.","source_url":"https://www.vintageisthenewold.com/faq/can-steam-restore-deleted-items","source_host":"www.vintageisthenewold.com","source_status":"public_url","source_group":"fc2953280a1927b5de16","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a3eaa393c","original_id":"fp_15857318760138","tier":"A","category":"RESTORE_REFUSED","title":"If people get scammed on Steam, do they still have their account ...","summary":"The user asks whether scam victims keep their Steam account and notes that Steam's Item Restoration Policy says stolen or traded inventory items will not be restored. No actual Steam Support reply is quoted.","quote":"However, if the scammer steals or trades away your items in your inventory, Steam's Item Restoration Policy states that they will not restore","source_url":"https://www.quora.com/If-people-get-scammed-on-Steam-do-they-still-have-their-account-and-inventory","source_host":"www.quora.com","source_status":"public_url","source_group":"5abb51eff960a788c481","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0666f68779","original_id":"fp_86644223063568","tier":"A","category":"RESTORE_REFUSED","title":"Çalınan Steam Account Geri Alımı Ticket Atma(Resimli Anlatım ...","summary":"User is sharing a guide for submitting a Steam Support ticket to recover a stolen account. The quoted Steam Support message warns that if the account is hijacked in the future, items cannot be restored and account security is the user's responsibility.","quote":"In the future, if your account is hijacked, we will be unable restore your items to your backpack - the safekeeping of your account is your responsibility.","source_url":"https://forum.donanimhaber.com/calinan-steam-account-geri-alimi-ticket-atma-resimli-anlatim--36212932-7","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"0fb81d5a60cb774f65d7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb24318a19","original_id":"fp_68096122678751","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Account Wrongly Locked for Hijacking : r/Steam - Reddit","summary":"The user's Steam account was wrongly locked for hijacking. Steam Support replied with a canned message saying they can review their tickets and will receive no further correspondence.","quote":"You can log into your account at support.steampowered.com to review your Steam Support tickets. You will receive no further correspondence regarding this matter ...","source_url":"https://www.reddit.com/r/Steam/comments/2x5u8b/steam_account_wrongly_locked_for_hijacking/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0548324d9531a83baea7","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15f7759529","original_id":"fp_65333417588239","tier":"A","category":"BAN_NO_REASON","title":"Can my account be disabled on steam because of inappropriate names?","summary":"An automated Steam Support alert from December 28, 2012, notifying a user that their Steam Community privileges have been suspended for 4 weeks due to violations of the Steam Subscriber Agreement.","quote":"Steam Support Alert for username - 28 December 2012 Your Steam Community privileges have been suspended for 4 weeks for violations of the Steam Subscriber Agreement.","source_url":"https://www.steamgifts.com/discussion/cAueh/can-my-account-be-disabled-on-steam-because-of-inappropriate-names","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"270acb994d374ef1983e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c7b41b43d","original_id":"fp_55045525780959","tier":"A","category":"BAN_NO_REASON","title":"Steam Support - I have a question about a Steam Discussion ban","summary":"The user posted the Steam Support form for appealing or requesting information about a Steam Discussions ban. No actual Steam Support reply or outcome is included.","quote":"If your account has received a ban in the the Steam Discussions, you can use the form below to request more information or appeal the decision. \n\nWe encourage you to review the Content & Community Guidelines linked below to ensure that you have an understanding of the rules that apply to all Discussion hubs. If your behavior was in violation of any of these guidelines, the appeal will be denied.\n\nEnter the code sent to your email:\n\nNote: Our Support team won't receive your message until you enter the code. Don't close this window until you've clicked \"Send\".","source_url":"https://help.steampowered.com/en/wizard/HelpWithSteamIssue?issueid=416","source_host":"help.steampowered.com","source_status":"public_url","source_group":"1363e848c213df4f000d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-57385857b7","original_id":"pp_58q9ys","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Trouble with steam, and cd keys.","summary":"The user contacted Steam Support to find CD keys for games purchased on Steam, and received standard troubleshooting steps on how to view CD keys and verify game files. After the user reported that the instructions did not work, support subsequently sent a canned response regarding retail CD keys and privacy policies.","quote":"Thank you for contacting Steam Support.\n\nYou can find your CD Key by right-clicking on the game in your Library and selecting 'View CD Key'.\n\nPlease be aware that if you are unable to see your entire key at once, the product column, as well as the window itself, can both be resized. The column can be widened by dragging the black bar next to \"Product Code\", and the window can be resized by dragging on the bottom right corner where the white dots appear.\n\nIf the 'View CD Key' option is not available, you may need to verify the game files for this game.\n\nTitle: Verifying Game Cache Files (GCF)\nLink: http://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335\n\nNOTE: If you are running in Windows Vista, Windows 7, or Windows 8, you will need to ensure you are running Steam as Administrator. To do this, completely exit Steam, and right-click on the shortcut which you use to launch Steam and select \"Run as Administrator.\"\n\nIf you have any further difficulty, please let us know.","source_url":"https://www.reddit.com/r/Steam/comments/58q9ys/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5c4979607eff918e829","publication_date":"2016-10-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92f3e1f43c","original_id":"pp_1tczcm","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Help! Steam overcharged me on the Bioshock Infinite Season Pass and now won't refund me.","summary":"User was charged $19.99 for the Bioshock Infinite Season Pass after the sale price reverted and asked Steam for a $15 refund or full return. Steam Support replied with a canned policy message saying Steam does not offer discounts for purchases made before or after sale periods.","quote":"Thank you for contacting Steam Support.\n\nSteam does not offer discounts to purchases made before or after sale periods. \n\nPlease check Steam News for information on upcoming sales and promotions.","source_url":"https://www.reddit.com/r/Steam/comments/1tczcm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44cff755b79846ac4e75","publication_date":"2013-12-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14f7f6ee7e","original_id":"pp_2fs1xf","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"So steam is pretty awful","summary":"The user could not buy a game during a Steam sale due to an 'Unexpected Error' across multiple platforms. Steam Support gave canned troubleshooting responses, fixed the account only after the sale ended, refused to honor the sale price, and then closed the correspondence dismissively.","quote":"You have received all information on this issue, there will be no further correspondence","source_url":"https://www.reddit.com/r/Steam/comments/2fs1xf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1d3dd334cf51832c3acd","publication_date":"2014-09-08","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e02887846a","original_id":"pp_nx5uz","tier":"A","category":"BAN_NO_REASON","title":"So I just got suspended from Steam.","summary":"User was suspended after making multiple accounts for the Steam gift pile promotion and trading coals. Steam Support said the account was disabled for exploiting Steam promotions and will not be reactivated.","quote":"Hello Bas,\n\nThank you for contacting Steam Support.\n\nWe have found activity in the Steam account related to exploiting Steam promotions. Per the Steam Subscriber Agreement, we have disabled the account and any games contained in it. The account will not be reactivated.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/nx5uz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d152bdff11153e385174","publication_date":"2011-12-31","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f7373025e","original_id":"pp_1uo8d6h","tier":"A","category":"RECOVERY_HIJACK","title":"Hello, help pls.","summary":"The user's Steam account recovery request was denied by agent Noxter because the provided information did not match Valve's records. The user claims to have provided ID, bank statements, and original email access and asks for manual review.","quote":"the information provided does not match the records.","source_url":"https://www.reddit.com/r/FACEITcom/comments/1uo8d6h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5bf67bef244aacd916fe","publication_date":"2026-07-05","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5552b32ec1","original_id":"pp_422tek","tier":"A","category":"RESTORE_REFUSED","title":"STEAM REFUND GOT AN ANSWER","summary":"The user asked whether they could still refund a game after playing the beta beyond the refund playtime limit. Steam Support replied that the titles are separate subs and that the product cannot be refunded if the playtime restriction is exceeded.","quote":"Hello Flobie,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\n\nThese titles will be registered as separate subs. You will not be able to refund this product if you exceed the playtime restriction.\n\nIf you have any further questions, please let us know - we will be happy to assist you.","source_url":"https://www.reddit.com/r/thedivision/comments/422tek/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9148a8d6a049a2896cc1","publication_date":"2016-01-21","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4688517ccd","original_id":"pp_3u9p7i","tier":"A","category":"RESTORE_REFUSED","title":"Region Gift Restrictions","summary":"A user received a region-locked game gift from a friend in the Middle East and contacted Steam Support to resolve the restriction. Steam Support replied with a standard template stating that territory restrictions are noted on the store page and determined by publishers.","quote":"Thank you for contacting Steam Support.\n\nTerritory restrictions are noted on the packaging of the game or on the Steam Store page. If purchasing outside of Steam, please contact the seller beforehand for additional information on possible restrictions.\n\nIf you are moving or have moved to a different region, additional region restrictions may exist which are determined by the publisher/developer themselves. You will need to cont","source_url":"https://www.reddit.com/r/Steam/comments/3u9p7i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21de651ec59fc2fe034f","publication_date":"2015-11-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dec105dc51","original_id":"pp_3hbzwm","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Day 18 Dota Store BANGED","summary":"The user could not buy anything from the Dota store despite having Steam funds, and Steam Support eventually replied with a generic instruction to run Steam as administrator. After that failed, support asked for a screenshot, but the issue remained unresolved.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nPlease try running Steam as administrator.\n\nTo do so, exit Steam.\n\nNavigate to the Steam installation folder (C:\\Program Files\\Steam\\) by default\nRight-click on Steam.exe\nSelect \"Run as administrator\"\nRe-test the issue.\nLet us know if you have any further questions.","source_url":"https://www.reddit.com/r/DotA2/comments/3hbzwm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c4ac0b7e777658a0185","publication_date":"2015-08-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e3d399d8b","original_id":"ppc_cukgd1v","tier":"A","category":"RESTORE_REFUSED","title":"From what I've read, if you have email confirmation turned on, Steam Support might assist you BUT you might get this def","summary":"The post says Steam Support may assist if email confirmation is enabled, but may send a default canned response refusing to restore items/gifts lost in a scam. It advises reporting the scammer on SteamRep.","quote":"If you have been scammed, Steam Support will NOT restore any items/gifts that have been traded. It is your responsibility to ensure you are receiving the correct items/gifts at the time of accepting the trade.","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/3ixagz/_/cukgd1v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"487448c93b885ed76bea","publication_date":"2015-08-30","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2e6d194ce","original_id":"ppc_hxkx1fe","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"hahahahaha success my ass, steam wont refund the gold and ultimate editions pretty angry at this point im debating not g","summary":"The user is angry that Steam will not refund the Gold and Ultimate editions, arguing the game breaks early access rules. Steam Support replied that they cannot accommodate the refund, closed the help request, and warned future tickets about the issue would be closed without a response.","quote":"Hi there!  \nI understand you really wanted to refund this game however, we still can't accommodate your request.  \nWe have provided all the available information in our previous message. Since there's not much more that I can say or do to be of help with this particular issue, I am going to close this help request.  \nIf you have questions on an unrelated issue, please create a new help request and we will be happy to help you.  \nPlease note that any future tickets about this issue will be closed without a response.   \nThanks for using Steam,  \nGeorge","source_url":"https://www.reddit.com/r/battlefield2042/comments/sjjei1/_/hxkx1fe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25dceb015a164ae0c71a","publication_date":"2022-02-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e70200791","original_id":"fp_79390888837235","tier":"A","category":"RESTORE_REFUSED","title":"Steam support does not return your stolen items back","summary":"The user reports that Steam Support does not return stolen items. Steam Support allegedly said they do not restore items that were willingly traded away, even if the user was deceived.","quote":"Steam Support does not restore items that were willingly traded away, even if you were deceived by another ...","source_url":"https://steamcommunity.com/discussions/forum/1/496881121379865070/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8a2f5deb1b619faf817","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac46889f0a","original_id":"fp_45364302605092","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Does Steam Support even read your question? - GameFAQs","summary":"The user questions whether Steam Support reads their question, and the quoted Steam Support reply asks them to verify CD Key ownership by handwriting the ticket number.","quote":"In order to investigate this issue, we must verify your ownership of the CD Key. Please handwrite your Support Ticket Number 5107-YHVM-7663 ...","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/63607387","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"210bf29f588473e796c9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4e9e8498c","original_id":"fp_70334885724669","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support","summary":"The post reproduces Steam Support guidance telling the user to self-recover the account via the Help site or contact Steam Support. No specific account details or outcome are provided.","quote":"Try to self-recover your account or contact Steam Support:You can use the Help site to try to self recover your account. If you work through the recovery","source_url":"https://help.steampowered.com/en?text=contacter","source_host":"help.steampowered.com","source_status":"public_url","source_group":"052e5a12e26336543af4","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-998b37ab8f","original_id":"fp_43229443046024","tier":"A","category":"RESTORE_REFUSED","title":"Trade reverse without consent : r/SteamScams","summary":"The user reports a trade reversal/lost items without consent, and Steam Support replied that they do not restore items in order to maintain everyone's inventory value.","quote":"To maintain the value of everyone's inventory, we do not restore items.","source_url":"https://www.reddit.com/r/SteamScams/comments/1tfyo0b/trade_reverse_without_consent/","source_host":"www.reddit.com","source_status":"public_url","source_group":"54a1b90a7420444d7f4d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00fd059427","original_id":"fp_27294707520229","tier":"A","category":"RESTORE_REFUSED","title":"Got no answer from support","summary":"The user reports getting no answer from support but quotes a Steam Support response stating that lost/stolen/ninja'ed items are not restored and only donation-acquired items qualify for restoration.","quote":"we do not restore items lost/stolen/ninja'ed. Only items adquired by donations are qualified for restoration. Also, if we detect abuse of ...","source_url":"https://forum.warmane.com/showthread.php?t=439840","source_host":"forum.warmane.com","source_status":"public_url","source_group":"81258687fbc70fec4cb6","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa582ac0cf","original_id":"fp_89769306099426","tier":"A","category":"RESTORE_REFUSED","title":"I had my account hacked and they STOLE all of my items ...","summary":"The user says their account was hacked and all items were stolen. The quoted Steam Support reply says they do not restore items to maintain inventory value and tells the user to stop installing malware at someone's request.","quote":"To maintain the value of everyone everyones inventory we do not restore items. Now stop installing malware upon someones request and you wont ...","source_url":"https://www.reddit.com/r/DotA2/comments/pqagf3/i_had_my_account_hacked_and_they_stole_all_of_my/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1b2cb00f0a4e819b4b3","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b13e8ad79d","original_id":"fp_13993383472810","tier":"A","category":"RESTORE_REFUSED","title":"My other account was hacked bysomeone pretending to be ...","summary":"The user's other account was hacked by someone pretending to be someone else, and Steam Support said they do not restore items to maintain everyone's inventory value.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy ...","source_url":"https://steamcommunity.com/discussions/forum/7/601902639910748427/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c813b5f747e83365442c","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32b80f1d33","original_id":"fp_90486493633859","tier":"A","category":"RESTORE_REFUSED","title":"My Inventory was hijacked while in CS2 comp lobby and ...","summary":"The user's CS2 inventory was hijacked while in a competitive lobby. Steam Support replied that they do not restore items under Steam's Item Restoration Policy.","quote":"Unfortunately, we do not restore items in accordance with Steam's Item Restoration Policy. If you have changed your password and de ...","source_url":"https://steamcommunity.com/app/730/discussions/0/603024330654256132/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a289b51e50d3ca95798c","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae8bc6400f","original_id":"fp_36030533976414","tier":"A","category":"RESTORE_REFUSED","title":"STEAM | May 2016 - VAC to life, VAC to reality | Page 27 | NeoGAF","summary":"The user asks whether items can be restored after a game was removed. The quoted Steam Support text says items exchanged for the removed game will not be restored.","quote":"Can I have these items restored? If you performed a trade to receive this game, Steam Support will not restore any items that were exchanged for the removed","source_url":"https://www.neogaf.com/threads/steam-may-2016-vac-to-life-vac-to-reality.1213493/post-202536593","source_host":"www.neogaf.com","source_status":"public_url","source_group":"373a35b7cfc85ee11ddf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e7ccb5952","original_id":"fp_41974966738743","tier":"A","category":"RESTORE_REFUSED","title":"Is Valve no longer going to be restoring hijacked items? - Team ...","summary":"The user asks whether Valve no longer restores hijacked items. The quoted Steam Support text says Steam will not return items or gifts that were traded, sold, or deleted while the account was hijacked.","quote":"Why do you only restore items once? Steam will not return any items or gifts that have been traded, sold or deleted while your account is hijacked; however, ...","source_url":"https://forums.backpack.tf/topic/39341-is-valve-no-longer-going-to-be-restoring-hijacked-items/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"273799c3224b95de2a76","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a359de54d9","original_id":"fp_15915159970178","tier":"A","category":"RESTORE_REFUSED","title":"I just got spoofed out of $62 and 42 items... : r/steamsupport - Reddit","summary":"The user was spoofed out of $62 and 42 items, and Steam Support replied that they do not restore items due to inventory value policy.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy. I'm sorry we can ...","source_url":"https://www.reddit.com/r/steamsupport/comments/1egag0t/i_just_got_spoofed_out_of_62_and_42_items/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05fc967eeb7f26cc13a8","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4daa3c36c5","original_id":"fp_57616749721028","tier":"A","category":"RESTORE_REFUSED","title":"guys please help me report scammer account :: Suggestions / Ideas","summary":"The user asks for help reporting a scammer account after apparently losing items. Steam Support quoted that they do not restore items, citing the Steam Item Restoration Policy.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy. To make sure ...","source_url":"https://steamcommunity.com/discussions/forum/10/4300317606649463877/?l=french&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b2e6fabe5bc54ef21ae1","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e50966c0ab","original_id":"fp_56086410612989","tier":"A","category":"RESTORE_REFUSED","title":"Community Review of Steam support :: Steam Discussions","summary":"The user posted about Steam Support refusing to restore items. Steam Support stated that to maintain inventory value, items are not restored and referenced the Steam Item Restoration Policy.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy. Additionally ...","source_url":"https://steamcommunity.com/discussions/forum/0/601891815092675904/?l=koreana","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7431b39a9a6fe224856c","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a813a786e9","original_id":"fp_36047131674363","tier":"A","category":"RESTORE_REFUSED","title":"Why after 16 years of being on steam can't i get support? Just ...","summary":"The user asks why they cannot get support after 16 years on Steam. Steam Support replied that they do not restore items in order to maintain the value of everyone's inventory and referenced the Steam Item Restoration Policy.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy ...","source_url":"https://steamcommunity.com/discussions/forum/7/3004430047186934998/?l=malay&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0abc23dc143759a42e53","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22894a8d9d","original_id":"fp_78155730226273","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support scam :: Help and Tips","summary":"The user received a Steam Support reply telling them to review their tickets on the support site and that there would be no further correspondence. They question whether this is a legitimate/support response.","quote":"You can <strong>log into your account at support.steampowered.com to review your Steam Support tickets</strong>. You will receive no further correspondence regarding this matter.\"","source_url":"https://steamcommunity.com/discussions/forum/1/618458030691846980/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e7b1a34f1e574d8e4ae0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87b2d1f477","original_id":"fp_78338183487316","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"After Four Tickets ... Great Customer Service /not :: X Rebirth 综合讨论","summary":"The user complains after four tickets, and Steam Support replied that their Support account would be disabled for spam and that Valve could not assist further.","quote":"Additionally, your Support account will be disabled due to spam. Unfortunately, we will be unable to assist you further with this issue. Thank you for ...","source_url":"https://steamcommunity.com/app/2870/discussions/0/630800443485677343/?l=schinese&ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0610c35f61629197727d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff0972a4f4","original_id":"fp_44639773872935","tier":"A","category":"RESTORE_REFUSED","title":"After you die, your Steam games will be stuck in legal limbo - Ars Technica","summary":"An article from Ars Technica discusses digital game inheritability and quotes a Steam Support response stating that Steam accounts and games are non-transferable and cannot be transferred via a will or merged with another account.","quote":"Unfortunately, Steam accounts and games are non-transferable","source_url":"https://arstechnica.com/gaming/2024/05/after-you-die-your-steam-games-will-be-stuck-in-legal-limbo","source_host":"arstechnica.com","source_status":"public_url","source_group":"9860e26f00377fb7571a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-760a597e05","original_id":"pp_2v50lq","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Valve is simply ignoring me, what to do now?","summary":"The user's Steam account has a limitation pending third-party verification of documents. Steam Support said the forms were sent to CTI and that it cannot expedite the process, while the user reports no response after two months.","quote":"Thank you for contacting Steam Support.\n\nThe requested forms were successfully sent to the third party verification company for review.\n\nAs soon as the verification company has finished reviewing your documentation, your account will be updated and the limit removed.\n\nThis is an automatic process. If this hasn't happened yet, we are still awaiting confirmation on the documentation you provided from the verification company. If what you have provided does not meet the verification company’s requirements, they will email you directly a list of exactly what they need from you. \n\nSteam Support is unable expedite this process or remove the limitation on your account.","source_url":"https://www.reddit.com/r/Steam/comments/2v50lq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fd22c19ac4a03df1af98","publication_date":"2015-02-07","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b2d46e18e","original_id":"ppc_e3jlfks","tier":"A","category":"BAN_NO_REASON","title":"Actually I haven't bought anything on Steam in so long they locked my account until August 9th from selling anything on","summary":"The user's Steam account was locked from selling on the Community Market until August 9th because they had not made a recent purchase. The quoted Steam Support message says a qualifying purchase is required and that Steam Support cannot remove the restriction.","quote":"You must have a Steam purchase that is between 30 days and a year old with no recent chargebacks or payment disputes. Steam support cannot remove this restriction.","source_url":"https://www.reddit.com/r/pcgaming/comments/948xpy/_/e3jlfks/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09aa24a05295a0e7c780","publication_date":"2018-08-03","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-60b40a6108","original_id":"fp_13694874458340","tier":"A","category":"RESTORE_REFUSED","title":"Why Steam wont give your items or founds back if they got ...","summary":"The post explains that Steam will not return items or funds, quoting Steam Support's statement that items no longer on accounts are not reinstated for any reason.","quote":"Steam Support does not reinstate items that are no longer on accounts for any reason, including trades, Market transactions, deletions, or","source_url":"https://www.reddit.com/r/steamsupport/comments/1mmlum1/why_steam_wont_give_your_items_or_founds_back_if","source_host":"www.reddit.com","source_status":"public_url","source_group":"dba91f3cca9e54a26d23","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4313f7fe08","original_id":"fp_38012447900521","tier":"A","category":"RESTORE_REFUSED","title":"DUPLICATE ITEMS :: Help and Tips","summary":"The user posted about duplicate items, and the quoted Steam Support reply states that items are not restored in order to maintain inventory value, referring to the Steam Item Restoration Policy.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy ...","source_url":"https://steamcommunity.com/discussions/forum/1/4848777619234670284/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"013cba2ed6347a21760c","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b57c15db1b","original_id":"fp_25274874680680","tier":"A","category":"RESTORE_REFUSED","title":"Duplicating lost items Valve refuse to give back","summary":"The user reports that Valve refused to give back lost/duplicated items. Steam Support stated that they do not restore items to maintain everyone's inventory value.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy ...","source_url":"https://steamcommunity.com/discussions/forum/10/1698300679775631515/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fb4c66d5c430e6f3aa00","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb980cec66","original_id":"fp_57534509545419","tier":"A","category":"RESTORE_REFUSED","title":"I accidentally recycle my pa immorals HELP :'( :: Dota 2 ...","summary":"The user accidentally recycled PA immortals in Dota 2 and asked for help. Steam Support said they do not restore items that have already been recycled and advised checking inventory history.","quote":"Unfortunately we do not restore items that have already been recycled. You can view your inventory history by navigating to the 'Inventory ...","source_url":"https://steamcommunity.com/app/570/discussions/0/1736588252374278726/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"854747eb03cd76543e08","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d004731d43","original_id":"fp_50892557562985","tier":"A","category":"RESTORE_REFUSED","title":"Inventory Deleted :: Team Fortress 2 Perbincangan Umum","summary":"The user's Team Fortress 2 inventory was deleted, and Steam Support stated that they do not restore items in order to maintain inventory value, referencing the Steam Item Restoration Policy.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy ...","source_url":"https://steamcommunity.com/app/440/discussions/0/4343240316589985580/?l=malay&ctp=5","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0abd2c0e72e293a06f4d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ce17c960d","original_id":"fp_66919090083569","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Why is Steam support so rude?","summary":"The user complains that Steam Support was rude. The quoted Steam Support reply tells them to review their tickets online and says there will be no further correspondence.","quote":"You can log into your account at support.steampowered.com to review your Steam Support tickets. You will receive no further correspondence regarding this matter","source_url":"https://steamcommunity.com/discussions/forum/7/540744936745496958?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3f2872767b0afa1e6779","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92385925c1","original_id":"fp_37596818969744","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support is Unhelpful, Won't Return Scammed Items :: Help and Tips","summary":"User asked Steam Support to return scammed items. Support said they would investigate the other user and take appropriate action, but that they were unable to assist further, effectively refusing restoration.","quote":"We will investigate this user and take appropriate action. We will be unable to assist you further with this issue.","source_url":"https://steamcommunity.com/discussions/forum/1/864959088246098742/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2b24deb2d73b5673ca1f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16184f6eda","original_id":"fp_60403731386078","tier":"A","category":"RESTORE_REFUSED","title":"Defective product and refunds :: Steam Discussions","summary":"The user posted about a defective product and refund request. Steam Support replied that the purchase exceeded the refund policy, so they could not accommodate the request and would not assist further.","quote":"Our previous response may not be ... but because your purchase greatly exceeded our refund policy, we're unable to accommodate your request. We wish we could be more help but we will be unable to assist you further as we have provided you with all the information regarding this issue","source_url":"https://steamcommunity.com/discussions/forum/0/628941617404936801/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"83516a2dcb32bcbc8611","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9dbe32da8c","original_id":"fp_35399864376909","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Return of the Gentle Rage - Game 9/10, Support 2/10. — Elder ...","summary":"The user reports a Steam support problem, and Steam Support replied that due to high ticket volumes they are unable to assist further with the ticket.","quote":"Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating and we are disappointed that we are","source_url":"https://forums.elderscrollsonline.com/en/discussion/280555/return-of-the-gentle-rage-game-9-10-support-2-10","source_host":"forums.elderscrollsonline.com","source_status":"public_url","source_group":"5d7e885315eb9204eded","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6923ada953","original_id":"fp_87654208215353","tier":"A","category":"BAN_NO_REASON","title":"Valve Anti-Cheat (VAC) System","summary":"The post only repeats Valve's VAC policy that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. It does not quote an actual Steam Support reply or describe a specific ticket outcome.","quote":"Valve Anti-Cheat (VAC) System\n\nVAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will\nVAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will","source_url":"https://help.steampowered.com/en/faqs/view/571A-97DA-70E9-FF74","source_host":"help.steampowered.com","source_status":"public_url","source_group":"7b8c1e12471243ab9689","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-e654429fa2","original_id":"fp_80583466518565","tier":"A","category":"BAN_NO_REASON","title":"My account was banned for spam, inauthentic activity, or ban ...","summary":"The user's Steam account was banned for spam, inauthentic activity, or ban evasion. Steam Support's quoted message says they can submit an appeal and use a link to report if they believe it is an error.","quote":"banned for spam, inauthentic activity, or ban evasion, you can submit an appeal. You may also use this link to report if you believe your","source_url":"https://support.reddithelp.com/hc/en-us/articles/360045734911-My-account-was-banned-for-spam-inauthentic-activity-or-ban-evasion","source_host":"support.reddithelp.com","source_status":"public_url","source_group":"955800af29649dc7c151","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d48bbe8a4","original_id":"fp_31821841147496","tier":"A","category":"RESTORE_REFUSED","title":"satoru1111 (u/satoru1111) - Reddit","summary":"The post discusses Steam's item restoration policy and states that Steam Support does not restore items that have left the account. No direct Steam Support reply is quoted.","quote":"Steam Item Restoration Policy: Steam Support does not restore items that have left your account for any reason.","source_url":"https://www.reddit.com/user/satoru1111/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3690738e95701120af0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82132a2e6a","original_id":"fp_91899895539497","tier":"A","category":"TRADE_REVERSAL","title":"STEAM Announcements & Updates 2013 IV - Christmas in July is ...","summary":"Valve/Steam Support stated that they will restore items/gifts associated with the trade the user performed to receive a game.","quote":"We will restore the items/gifts that were associated with the trade that you performed to receive the game.","source_url":"https://www.neogaf.com/threads/steam-announcements-updates-2013-iv-christmas-in-july-is-over-back-to-real-life.631011/page-328","source_host":"www.neogaf.com","source_status":"public_url","source_group":"064bb2314e06b3e658cb","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5a7831bae","original_id":"fp_59541100228190","tier":"A","category":"RESTORE_REFUSED","title":"Cloud support steam. : r/Steam","summary":"The post reproduces Steam Support's item restoration response: it directs the user to a recovery guide and states that Steam Support does not restore items that have left the account.","quote":"Follow this guide to recover it. Steam Item Restoration Policy: Steam Support does not restore items that have left your account for any reason.","source_url":"https://www.reddit.com/r/Steam/comments/1waut7u/cloud_support_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd4f29e5b9578f31874e","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-605e87dee7","original_id":"fp_58735420272934","tier":"A","category":"RESTORE_REFUSED","title":"Pending funds when selling items on the steam market. :: Counter ...","summary":"The user posted about pending funds when selling items on the Steam Market. Steam Support quoted the item restoration policy stating that they do not restore items.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy. To make sure that a ...","source_url":"https://steamcommunity.com/app/730/discussions/0/4691153621050768115/?l=brazilian&ctp=5","source_host":"steamcommunity.com","source_status":"public_url","source_group":"720f3cb108bc5d600ba8","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fdb0e0da5","original_id":"fp_96299968588468","tier":"A","category":"RESTORE_REFUSED","title":"Inventory Deleted :: Team Fortress 2 Obecné diskuze","summary":"The user's Team Fortress 2 inventory was deleted, and Steam Support said they do not restore items in order to maintain inventory value, citing the Steam Item Restoration Policy.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy. To make sure that a ...","source_url":"https://steamcommunity.com/app/440/discussions/0/4343240316589985580/?l=czech&ctp=5","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0abd2c0e72e293a06f4d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65c0db949c","original_id":"fp_35980798981601","tier":"A","category":"RESTORE_REFUSED","title":"Holy shit dupes aren't a thing anymore - Team Fortress 2 Economy","summary":"Valve's historical policy text discussing the capability and likelihood of restoring items from recent inventory snapshots.","quote":"The good news: We can restore the active item table from recent inventory snapshot data that we keep. The bad news: It seems highly unlikely","source_url":"https://forums.backpack.tf/topic/80747-holy-shit-dupes-arent-a-thing-anymore/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"9222eb4ff31a17b16b56","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c895447489","original_id":"fp_92037236067073","tier":"A","category":"RESTORE_REFUSED","title":"Long term player possibly ripped off... Do I have a case?","summary":"A long-term player asks whether they have a case after possibly being ripped off. Steam Support replied that users should protect themselves and that items or gold are not restored in these situations, though they may verify a scam.","quote":"Take appropriate measures to protect yourself, as we do not restore items or gold in these situations. If we can verify a scam took place ...","source_url":"https://us.forums.blizzard.com/en/wow/t/long-term-player-possibly-ripped-off-do-i-have-a-case/1571063","source_host":"us.forums.blizzard.com","source_status":"public_url","source_group":"e6b9a892051db87ec9b3","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42b3fb434d","original_id":"fp_15486585153772","tier":"A","category":"HACK_THEFT","title":"account locket?? | DonanımHaber Forum","summary":"The user received a Steam Support message saying their account was reported as compromised and that Valve is taking steps to restore access; they are asking what it means.","quote":"What does this mean? We received a report that this account has been compromised, and we are taking the appropriate steps to help restore your access to this","source_url":"https://forum.donanimhaber.com/account-locket--51927870","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"44382d2e82e0b5b6d466","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0155b9b53b","original_id":"fp_28541597293677","tier":"A","category":"RESTORE_REFUSED","title":"Items stolen please help :: Help and Tips - Steam Community","summary":"The user reports stolen items and asks for help. Steam Support replied that items will not be restored unless Valve can internally verify the account was accessed by someone else.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another","source_url":"https://steamcommunity.com/discussions/forum/1/620703493334120901/?l=spanish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a28691225d6b5b4229a1","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7467c97d6","original_id":"fp_70377811483911","tier":"A","category":"RESTORE_REFUSED","title":"Hijacked :: Help and Tips - Steam Community","summary":"The user reports a hijacked Steam account and missing items. Steam Support said it could not validate the claim and would not restore items unless it could internally verify unauthorized access.","quote":"Upon investigation, we cannot validate your claim. Items will not be restored unless we can verify internally that the account was accessed by another user.","source_url":"https://steamcommunity.com/discussions/forum/1/558749824341584611/?l=koreana","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d4e207b30893a1412508","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e135d55a73","original_id":"fp_62414728397467","tier":"A","category":"RESTORE_REFUSED","title":"Steam Guard Mobile Authenticator","summary":"The user posted about Steam Guard Mobile Authenticator and quoted Steam Support stating that Valve no longer manually restores items that left the account due to a successful trade or market transaction. This is a refusal to restore items under those conditions.","quote":"we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://steamcommunity.com/discussions/forum/8/371918937260393107/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2db17e01d053e34829a1","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c46fb7a509","original_id":"fp_66104830060209","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Since when did Origin's customer support get better than Steams? : r ...","summary":"The user complains that Steam Support closed their ticket with a final message saying they would receive no further correspondence, questioning the point of submitting a ticket. The underlying issue is not specified.","quote":"\"You will receive no further correspondence regarding this matter.\"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/2sgblg/since_when_did_origins_customer_support_get/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8cfc04d9221ba8b93faa","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c076794fd6","original_id":"fp_86210506062106","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support Not Working :: Help and Tips - Steam Community","summary":"The user is asking why Steam Support will not help and whether a new ticket would get the same result. The quoted Steam Support reply states that there will be no further correspondence regarding the matter.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/1/617329920709203477/?l=german&ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"850e1b957dffca04371f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8a40c43c4","original_id":"fp_40146343587906","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Experience with Steam Customer Support. :: Help and Tips","summary":"The user posted about their experience with Steam Customer Support. A Support Tech message told them to review their Steam Support tickets and stated they would receive no further correspondence, effectively closing the matter.","quote":"You will receive no further correspondence regarding this matter","source_url":"https://steamcommunity.com/discussions/forum/1/620712364021294670","source_host":"steamcommunity.com","source_status":"public_url","source_group":"58cf6dbd9b7dc7152c6b","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f428315c1","original_id":"fp_34287719176016","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Terrible Support Experience – No Resolution, Just Avoidance","summary":"The user reports a terrible Steam Support experience with no resolution, saying support refused further assistance and warned that additional tickets would be closed without a response.","quote":"Support cannot and will not assist you further, and additional tickets on this topic will be closed without a response.","source_url":"https://steamcommunity.com/discussions/forum/1/595139323689502784/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3c04ff28f0adbf78bffa","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33e391e185","original_id":"fp_66936869095385","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Gift Errors :: Help and Tips - Steam Community","summary":"The user has a Steam gift restriction and Steam Support said it cannot remove the restriction and future tickets will be closed without a response.","quote":"Steam Support is unable to remove this restriction and any future tickets about this issue will be closed without a response. As this is all the information we ...","source_url":"https://steamcommunity.com/discussions/forum/1/4147320059820615830/?l=spanish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d22fc54a071c3f992251","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5d73754e5","original_id":"fp_46667148486598","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"general gift purchasing restriction :: Help and Tips - Steam Community","summary":"The user has a general gift purchasing restriction and is asking why it was placed on the account. Steam Support replied that future tickets about the issue would be closed without a response.","quote":"However, any future tickets about this issue will be closed without a response. Steam Support, Ian","source_url":"https://steamcommunity.com/discussions/forum/1/3278065083957982005/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"52bf43ab2b858b2ac2fb","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4bdb69549","original_id":"fp_44414991614427","tier":"A","category":"BAN_NO_REASON","title":"Banned for no apparent reason, still have rank :: VAC Discussion","summary":"The user reports being VAC banned for no apparent reason and still having a rank. Steam Support replied that future messages about the VAC ban will be closed without a response and mentioned purchasing a new copy of the game.","quote":"Any future messages regarding the VAC ban on this account will be closed without a response. If you choose to purchase a new copy of the VAC ...","source_url":"https://steamcommunity.com/discussions/forum/9/496880203079545977/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7809f09b63f4ea8a3303","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3461f01716","original_id":"fp_46558963878421","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"购物车及私密游戏- 现已完成测试:: Steam 新闻活动与公告","summary":"The user appears to be asking about a Steam Support issue involving a \"general gift\" and included a Steam Support reply stating that future tickets about the issue will be closed without a response.","quote":"Also any future tickets about this issue will be closed without a response. Steam Support Lilian","source_url":"https://steamcommunity.com/app/593110/eventcomments/4306075476942399844/?l=schinese&ctp=49","source_host":"steamcommunity.com","source_status":"public_url","source_group":"347daa1ed6af76074bb6","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4ed1a9edc","original_id":"fp_56457222099898","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"[Media] \"Sorry, we don't do that support stuff anymore.\" : r ... - Reddit","summary":"The user asked whether they could dye their sword soon, and Steam Support replied with a canned message saying they could not assist further due to high ticket volume.","quote":"Due to high ticket volume, we will be unable to assist you further with this ticket.","source_url":"https://www.reddit.com/r/elderscrollsonline/comments/4ppq1g/media_sorry_we_dont_do_that_support_stuff_anymore/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4612b211fc8f8de73ddc","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ad7c7406b","original_id":"fp_86848489190200","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Что делать аккаунт взломали написал подержку а мне ответили ...","summary":"The user's Steam account was hacked, and they contacted Steam Support. Support sent a canned reply telling them to contact via the Support Form and include ticket number 86846628.","quote":"To assist you further with this account, please contact us via our Support Form. Make sure to include this ticket number (86846628) in your ...","source_url":"https://otvet.mail.ru/question/237658505","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"25d72d5cac225e968db7","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2061fa1d36","original_id":"fp_44637165247471","tier":"A","category":"BAN_NO_REASON","title":"Your Steam Community privileges have been suspended for 1 day for harassment. of other players. Harassment bans are applied by our moderation staff after investigation and confirmation of community ha","summary":"The user's Steam Community privileges were suspended for 1 day for harassment. The quoted Valve message says harassment bans are applied by moderation staff after investigation and confirmation.","quote":"Your Steam Community privileges have been suspended for 1 day for harassment. of other players. Harassment bans are applied by our moderation staff after investigation and confirmation of community ha","source_url":"https://ifunny.co/video/your-steam-community-privileges-have-been-suspended-for-1-day-Xxmm9U2YA","source_host":"ifunny.co","source_status":"public_url","source_group":"141672167833cd551211","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23be80bbaf","original_id":"ppc_kg4fnq0","tier":"A","category":"BAN_NO_REASON","title":"Message from you on Dec 29, 2023 @ 10:41pm | 4 days ago\nI'm not entirely sure what the issue is. I did make this purchas","summary":"User's Steam account was locked after a card ending in **78 was reported as fraudulent. Steam Support replied that the account will stay locked unless the cardholder contacts them to authorize the transaction, and permanently if not contacted.","quote":"This Steam account will not be unlocked unless we are contacted by the cardholder to report that the transaction is authorized.\n\nIf we are not contacted, the account will remain locked permanently.   \n\nSteam Support\nStacy","source_url":"https://www.reddit.com/r/steamsupport/comments/18x2bsm/_/kg4fnq0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa3a4aebe36706526be7","publication_date":"2024-01-03","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-09793ccb53","original_id":"fp_55469944867719","tier":"A","category":"RESTORE_REFUSED","title":"He knows his skin and he easily parrots it : r/cs2","summary":"The user posted what appears to be a Steam Support reply stating that Valve does not restore items under its Item Restoration Policy. The quoted reply begins asking whether the user changed their password but is truncated in the post.","quote":"Unfortunately, we do not restore items in accordance with Steam's Item Restoration Policy. If you have changed your password and de ...","source_url":"https://www.reddit.com/r/cs2/comments/199q5g2/he_knows_his_skin_and_he_easily_parrots_it/","source_host":"www.reddit.com","source_status":"public_url","source_group":"43e662ee1f4d3e36b3e4","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdb0d3c238","original_id":"fp_62057628113860","tier":"A","category":"RESTORE_REFUSED","title":"Counter-Strike 2 综合讨论","summary":"The user's items were not restored. Steam Support said they do not restore items in accordance with Steam's Item Restoration Policy.","quote":"Unfortunately, we do not restore items in accordance with Steam's Item Restoration Policy. If you have any further questions, please let us know and we will ...","source_url":"https://steamcommunity.com/app/730/discussions/0/3952532945657553887/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8e96f6bbd4a155dac4b7","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2832861a89","original_id":"fp_25596718057531","tier":"A","category":"RESTORE_REFUSED","title":"Traded With \".\" :: Counter-Strike 2 General Discussions","summary":"The user posted about a trade issue involving Counter-Strike 2 items. Steam Support replied that items are not restored under Steam's Item Restoration Policy.","quote":"Unfortunately, we do not restore items in accordance with Steam's Item Restoration Policy. If you have changed your password and de ...","source_url":"https://steamcommunity.com/app/730/discussions/0/4352242259550516221/?ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6c76b2c9fd0376f1d6bd","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4c8dfdfe2","original_id":"fp_33825627579547","tier":"A","category":"HACK_THEFT","title":"Help with account reactivation","summary":"Steam Support informs the user that their account contents will be fully restored within 24 hours of reactivation, and instructs them to follow up if it takes longer than 48 hours.","quote":"Don't worry, these will be fully restored within 24 hours of reactivation. If it has been more than 48 hours and your counts have still not been restored, ...","source_url":"https://help.twitter.com/en/managing-your-account/trouble-reactivating-twitter-account","source_host":"help.twitter.com","source_status":"public_url","source_group":"24c48c5108b98ec1eca5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b15a460e3","original_id":"fp_35626891441824","tier":"A","category":"RECOVERY_HIJACK","title":"About account restoration","summary":"Steam policy text stating that eligible accounts have a 30-day window to proceed with restoration before losing access permanently.","quote":"Please note that when your account is eligible for restoration, you'll have 30 days to proceed, after which, you'll no longer be able to regain access to your ...","source_url":"https://help.twitter.com/en/managing-your-account/account-restoration","source_host":"help.twitter.com","source_status":"public_url","source_group":"ffdda80cfbac68d3b90b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3fcd2fdf65","original_id":"fp_58872397661441","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"A glimpse into the network and world of scammers and their fences ...","summary":"The user demanded their items back after dealing with scammers/fences, and Steam Support responded by closing off further correspondence.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://forums.backpack.tf/topic/14817-a-glimpse-into-the-network-and-world-of-scammers-and-their-fences","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"b8508e4401449212b752","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0c10b9fb7","original_id":"fp_18047459219324","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Account locked because of one trade : r/Steam","summary":"The user's Steam account was locked because of one trade. Steam Support replied that there would be no further correspondence regarding the matter.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://www.reddit.com/r/Steam/comments/2qxhg4/account_locked_because_of_one_trade","source_host":"www.reddit.com","source_status":"public_url","source_group":"624f0782d33ef7408026","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02284f4e8a","original_id":"fp_46154210876248","tier":"A","category":"BAN_NO_REASON","title":"Steam account disabled : r/Steam","summary":"The user's Steam account was disabled, and Steam Support replied that they would receive no further correspondence regarding the matter. The user has continued trying once a year for over nine years.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://www.reddit.com/r/Steam/comments/cs9w70/steam_account_disabled","source_host":"www.reddit.com","source_status":"public_url","source_group":"34e450fd9830957232d6","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4706209b1","original_id":"fp_45911466307495","tier":"A","category":"BAN_NO_REASON","title":"My Steam account has been flagged by Steam Support. :: Help and Tips","summary":"The user's Steam account was flagged, and they quote Steam Support as saying it cannot assist further and the account will not be enabled now or in the future.","quote":"Unfortunately, we will be unable to assist you further with this issue - this account will not be enabled now or in the future.","source_url":"https://steamcommunity.com/discussions/forum/1/864977025630902747","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e001364d1ea7af267319","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3af56c035","original_id":"fp_15366665567629","tier":"A","category":"BAN_NO_REASON","title":"STEAM YOU DON'T CARE ABOUT PEOPLE, WHEN VAC ...","summary":"The user is complaining about a VAC ban. Steam Support replied that their additional information will be forwarded to the Valve Anti-Cheat team.","quote":"Thank you for submitting additional information about your VAC ban. This information will be forwarded to the Valve Anti-Cheat (VAC) team.","source_url":"https://steamcommunity.com/discussions/forum/9/154644928857610534","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ca7b17d4fd8b83b57d6","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea2fdf2c96","original_id":"fp_90512734615660","tier":"A","category":"TRADE_REVERSAL","title":"Trade reversal not working :: Help and Tips","summary":"The user reports that a trade reversal is not working. The quoted Steam Support text states that trade reversals are only for compromised accounts and that abusing them can have consequences.","quote":"trade reversals are only meant for when your account gets compromised and abusing it can have consequences.","source_url":"https://steamcommunity.com/discussions/forum/1/797837596195694623","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a846a4e08c6b04b2413d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83f5d59486","original_id":"fp_71159320170426","tier":"A","category":"RESTORE_REFUSED","title":"Someone logged into my steam account, sold dozens of my Dota ...","summary":"Someone logged into the user's Steam account and sold dozens of their Dota items. Steam Support replied that they do not restore items under Steam's Item Restoration Policy and referenced Community Market transactions.","quote":"Unfortunately, we do not restore items in accordance with Steam's Item Restoration Policy. Additionally, all Community Market transactions ...","source_url":"https://www.reddit.com/r/DotA2/comments/qe4fgj/someone_logged_into_my_steam_account_sold_dozens/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cab999ad413ee063dd77","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-afa755581a","original_id":"fp_45073727266878","tier":"A","category":"RESTORE_REFUSED","title":"Жёсткий урок на 3000₽: как Valve перекидывает ... - DTF","summary":"User reports a Steam item restoration issue involving 3000₽; Steam Support replied that they do not restore items under any circumstances and closed the request.","quote":"We do not restore items in any circumstance... As we don't have anything further to add to this topic, I'm closing this request ...","source_url":"https://dtf.ru/steam/4544253-valve-i-otvetstvennost-za-skam","source_host":"dtf.ru","source_status":"public_url","source_group":"292c392afb3daecbcf5e","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05e97f68cf","original_id":"fp_42857659639166","tier":"A","category":"RESTORE_REFUSED","title":"Жёсткий урок на 3000 : как Valve перекидывает ответственность ...","summary":"The user describes a costly loss and accuses Valve of shifting responsibility. Steam Support said they do not restore items in any circumstance and closed the request.","quote":"We do not restore items in any circumstance... As we don't have anything further to add to this topic, I'm closing this request ...","source_url":"https://www.playground.ru/team_fortress_2/opinion/zhyostkij_urok_na_3000_kak_valve_perekidyvaet_otvetstvennost_za_skam_polnostyu_na_polzovatelya-1811382","source_host":"www.playground.ru","source_status":"public_url","source_group":"55126834e8a7f6ec0334","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-975ee42afa","original_id":"fp_84657307786534","tier":"A","category":"RESTORE_REFUSED","title":"yardım | DonanımHaber Forum","summary":"The user reports a Steam item/account support issue. Steam Support said it was unable to restore all original items and mentioned replacement items not being as powerful.","quote":"Although I am unable to restore all your original items ... We understand that the items given are not necessarily as powerful as the ones you ... you can do ...","source_url":"https://forum.donanimhaber.com/yardim--11912728","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"db195776c7b0b29e121c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ebca14cb9","original_id":"fp_77146398239097","tier":"A","category":"RESTORE_REFUSED","title":"Please help me, I am very frustrated now. They hack/stole my items ...","summary":"The user says their items were hacked/stolen and asks what a Steam Support statement means. The quoted Support reply says items will not be restored unless Valve can internally verify that another user accessed the account.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user.","source_url":"https://steamcommunity.com/discussions/forum/1/558754259282497227/?l=russian&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5259192ba09a7ed24f36","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47c531fbda","original_id":"fp_65828352013049","tier":"A","category":"RESTORE_REFUSED","title":"Steam guard token on windows mobile :: Steam Mobile","summary":"The post references Steam Mobile/Steam Guard and quotes Valve stating it will no longer manually restore items that left the account due to a successful trade or market transaction. This indicates a refusal to restore such items.","quote":"... we will no longer be manually restoring items that have left the account due to a successful trade or market transaction. Balance There's a delicate balance ...","source_url":"https://steamcommunity.com/discussions/forum/8/371918937256643671/?l=thai","source_host":"steamcommunity.com","source_status":"public_url","source_group":"301aafbde021f1a06467","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6eb05fadc9","original_id":"fp_70677479063026","tier":"A","category":"RESTORE_REFUSED","title":"HELP, I GOT HIJACKED VIA STEAM PHONE APP, HOW TO GET ...","summary":"The user reports being hijacked via the Steam Phone App and asks how to recover. The quoted Steam/Valve statement says they will no longer manually restore items that left the account through a successful trade or market transaction.","quote":"we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://steamcommunity.com/discussions/forum/1/3758850762508031747/?l=spanish&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9c1d9532d3dd92fbff82","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19520a5001","original_id":"fp_79685059603761","tier":"A","category":"RESTORE_REFUSED","title":"Mobile Authenticator is terrible. - Steam Community","summary":"The user complains about the Steam Mobile Authenticator and quotes Steam Support stating that items lost through successful trades or market transactions will no longer be manually restored.","quote":"we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://steamcommunity.com/discussions/forum/8/392184522712087053/?l=malay&ctp=9","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d1e4bc0d747ff5047d85","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0b490892b","original_id":"fp_78755805062639","tier":"A","category":"RESTORE_REFUSED","title":"lost things :: Gloria Victis TROUBLESHOOTING - Steam Community","summary":"The user lost items in Gloria Victis, and Steam Support replied that they cannot restore the items.","quote":"Sadly, we cannot restore your items. Thank you for understanding and patience.","source_url":"https://steamcommunity.com/app/327070/discussions/5/343787283757509237/?l=turkish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c35dff25dbb611653e6f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-710b9892ca","original_id":"fp_68982290481119","tier":"A","category":"RECOVERY_HIJACK","title":"ingilizce çeviri | DonanımHaber Forum","summary":"The post quotes a Steam Support reply stating that Valve cannot restore full access to the user's account until additional information is received. The post itself appears to be a request for English translation on a forum.","quote":"I appreciate the opportunity to assist you with your questions. We're sorry, but we cannot restore full access to your account until we receive additional ...","source_url":"https://forum.donanimhaber.com/ingilizce-ceviri--35197557","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"bcfa8fe3ff7e4c6cf97d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f70a79733","original_id":"fp_46962452998681","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Why is Steam support so rude?","summary":"The user complains that Steam Support was rude and references a support reply saying they would receive no further correspondence about the matter. This suggests the ticket was closed with no further response.","quote":"You will receive no further correspondence regarding this matter","source_url":"https://steamcommunity.com/discussions/forum/7/540744936745496958/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3f2872767b0afa1e6779","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1cb8675aa9","original_id":"fp_84677689908585","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Who can I contact when Steam Support isn't helping with my situation","summary":"The user asks who to contact because Steam Support is not helping with their situation. Steam Support responded with a final message stating there would be no further correspondence regarding the matter.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/1/618453594761637024/?l=dutch","source_host":"steamcommunity.com","source_status":"public_url","source_group":"54cf1c17e30a376b575b","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f3c8d01b7","original_id":"fp_58738896062634","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I love when users open a ticket only to fill that ticket with the most ...","summary":"The user complains that Steam Support closes tickets for no response after 2-3 days and tells them to open a new ticket if they still need help.","quote":"No answer in 2-3 days? Closing due to no response. Please open a new one should you still need assistance. Layell. One Winged Slayer.","source_url":"https://www.resetera.com/threads/i-love-when-users-open-a-ticket-only-to-fill-that-ticket-with-the-most-useless-information-possible-before-ignoring-you-for-a-week.697018/","source_host":"www.resetera.com","source_status":"public_url","source_group":"9f459e886b18762d8ea9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a32a26756","original_id":"fp_44417019391105","tier":"A","category":"BAN_NO_REASON","title":"Fake VAC bans and server connection problems? :: Call of Duty","summary":"The user posted about a VAC ban and server connection problems in Call of Duty. Steam Support said future messages about the VAC ban would be closed without a response and mentioned purchasing a new copy of the game.","quote":"Any future messages regarding the VAC ban on this account will be closed without a response. If you choose to purchase a new copy of the VAC ...","source_url":"https://steamcommunity.com/app/209170/discussions/0/522730699688787108/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"603a137c1cb36e293675","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-022adc59de","original_id":"fp_82120242528301","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Пост 2590203 в сообществе Steam на DTF","summary":"The post quotes Steam Support saying they will close the ticket and close any future tickets about the same issue without response. The user's underlying issue is not described in the provided snippet.","quote":"I will be closing this ticket and please be advised that any future tickets with the same issue will be closed without response. But if you ...","source_url":"https://dtf.ru/steam/2590203","source_host":"dtf.ru","source_status":"public_url","source_group":"569bd7a0cb137d85321c","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d7966c002","original_id":"fp_84742485808057","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Email Change can't be this hard (CS) Or it *shouldn't* be this hard : r ...","summary":"The user was trying to change their account email and contacted Steam Support. Steam Support replied that due to high ticket volumes they could not assist further with the ticket.","quote":"Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating and we are disappointed that we ...","source_url":"https://www.reddit.com/r/elderscrollsonline/comments/4q6kpk/email_change_cant_be_this_hard_cs_or_it_shouldnt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7097e8f08a8c29589b4a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23ad79a35f","original_id":"fp_47445012462348","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account hijacked - General Website Discussions","summary":"The user reports their Steam account was hijacked. Steam Support replied that they determined the user is not the account's creator and refused to provide access.","quote":"Upon further investigation, we have determined that you are not the account's creator. We won't be able to provide you with access. Please ...","source_url":"https://forums.backpack.tf/topic/75244-steam-account-hijacked/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"8d0c65e66bdab4c2b8b5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab88619ba1","original_id":"fp_51117507485814","tier":"A","category":"BAN_NO_REASON","title":"My Steam account has been flagged by Steam Support. :: Help and ...","summary":"The user's Steam account was flagged, and Steam Support replied that they could not assist further and the account would not be enabled now or in the future.","quote":"Unfortunately, we will be unable to assist you further with this issue - this account will not be enabled now or in the future.","source_url":"https://steamcommunity.com/discussions/forum/1/864977025630902747/?l=latam&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d968cc52260eb48972ad","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc92fe09ee","original_id":"fp_66948691203616","tier":"A","category":"BAN_NO_REASON","title":"My Steam account has been flagged by Steam Support.","summary":"The user's Steam account was flagged, and Steam Support stated they could not assist further and the account would not be enabled now or in the future.","quote":"Unfortunately, we will be unable to assist you further with this issue - this account will not be enabled now or in the future.","source_url":"https://steamcommunity.com/discussions/forum/1/864977025630902747?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e001364d1ea7af267319","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50d5a110d2","original_id":"fp_74557254147929","tier":"A","category":"BAN_NO_REASON","title":"Support ignore any messages :: Help and Tips - Steam Community","summary":"The user reports their Steam account was suspended in error and that support ignored messages. The last quoted Steam Support reply said they would be unable to assist further with the issue.","quote":"Unfortunately, we will be unable to assist you further with this issue.","source_url":"https://steamcommunity.com/discussions/forum/1/648814844609069273/?l=finnish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f4e2904517881e3dce8b","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe39a156ae","original_id":"fp_13779306438648","tier":"A","category":"BAN_NO_REASON","title":"VAC BAN , I STILL NOT AGREE PLEASE HELP ME :: VAC Discussion","summary":"The user received a VAC ban and disagrees with it, asking for help. The quoted Steam Support text says VAC bans are generally permanent and references additional information about the ban reason.","quote":"If there is any additional information available regarding the reason for the ban, VAC bans are generally permanent.","source_url":"https://steamcommunity.com/discussions/forum/9/567037313987698617/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b3802b8c66993dd2414c","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48d459b389","original_id":"fp_57728069158552","tier":"A","category":"BAN_NO_REASON","title":"24 saat ban ve Payment blocked çözümü - DonanımHaber Forum","summary":"The user posted about a 24-hour Steam ban and payment block. Steam Support replied that no contact is needed and the account should automatically become available once the 24-hour suspension elapses.","quote":"No form of contact from you is needed as the account should automatically become available once the 24-hour suspension has elapsed. Please be ...","source_url":"https://forum.donanimhaber.com/24-saat-ban-ve-payment-blocked-cozumu--26536250-2","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"8982a45319ce5e61c35d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03a86b160b","original_id":"fp_39363661160981","tier":"A","category":"BAN_NO_REASON","title":"Steam Community Restrictions (Bug or False?) | Skial","summary":"The user's Steam Community privileges were suspended for 13 weeks for alleged Steam Subscriber Agreement violations. The quoted Steam Support alert only states the suspension and does not provide a specific reason.","quote":"Steam Support Alert for ***** - 1 September 2014 Your Steam Community privileges have been suspended for 13 weeks <strong>for violations of the Steam Subscriber Agreement</strong>.","source_url":"https://www.skial.com/threads/steam-community-restrictions-bug-or-false.53359/","source_host":"www.skial.com","source_status":"public_url","source_group":"2dbc8db0b451783ca183","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3245adcda9","original_id":"fp_59784462231431","tier":"A","category":"BAN_NO_REASON","title":"Errr, I've just been banned for 52 weeks from Steam ...","summary":"The user reports being banned from Steam Community privileges for 52 weeks for violations of the Steam Subscriber Agreement. No actual Steam Support reply is quoted; only the suspension notice text appears.","quote":"Your Steam Community privileges have been suspended for 52 weeks for violations of the Steam Subscriber Agreement.","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/67249498","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"d20152f73ad5914e93b7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0ee5db114","original_id":"fp_13439856054605","tier":"A","category":"BAN_NO_REASON","title":"Your account has been blocked from participating in the ...","summary":"The user reports that their Steam Community access was blocked with a generic message citing the Steam Rules and Guidelines or an account lock. No actual Steam Support reply is quoted in the post.","quote":"Your account has been blocked from participating in the ...\n\nThis message indicates that you have been blocked from using the Steam Community due to breaking the Rules and Guidelines for Steam or as a result of a lock\nThis message indicates that you have been blocked from using the Steam Community due to breaking the Rules and Guidelines for Steam or as a result of a lock","source_url":"https://help.steampowered.com/en/faqs/view/271D-4C46-2915-B315","source_host":"help.steampowered.com","source_status":"public_url","source_group":"dbee93232c82da1e9638","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-e5b8e6a3c2","original_id":"fp_37802781457401","tier":"A","category":"HACK_THEFT","title":"Limited User Accounts","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"Steam prevents some accounts from accessing certain community and social features that are commonly used for spamming, phishing, and other abuse.","source_url":"https://help.steampowered.com/en/faqs/view/71D3-35C2-AD96-AA3A","source_host":"help.steampowered.com","source_status":"public_url","source_group":"9e48c2c57e9fa999a930","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-11ad95283c","original_id":"fp_67615766345300","tier":"A","category":"BAN_NO_REASON","title":"Restricted Steam Account","summary":"The user asks why a Steam account would be restricted and lists common restriction reasons. No Steam Support reply or quoted Valve message is included.","quote":"Restricted Steam Account\n\nWhy would a Steam account be restricted? · Piracy or Hacking · Payment Fraud · Redeeming Fraudulent Gifts · Hijacking or Sharing Accounts · Account Theft and other\nWhy would a Steam account be restricted? · Piracy or Hacking · Payment Fraud · Redeeming Fraudulent Gifts · Hijacking or Sharing Accounts · Account Theft and other","source_url":"https://help.steampowered.com/en/faqs/view/4F62-35F9-F395-5C23","source_host":"help.steampowered.com","source_status":"public_url","source_group":"721f5866733fa18b3bba","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-76252fce1d","original_id":"asia_lowyat_4207186","tier":"A","category":"HACK_THEFT","title":"Steam Wallet Codes Revoked.","summary":"The user's Steam Wallet code purchased from Hotlink was revoked months later, and Steam Support characterized it as part of a \"stolen batch of wallet codes.\" The issue was later settled with Hotlink.","quote":"stolen batch of wallet codes\"; note it is the retailer, not Valve, that compensated him","source_url":"https://forum.lowyat.net/topic/4207186","source_host":"forum.lowyat.net","source_status":"public_url","source_group":"1c2c34476ebbaa720993","publication_date":"2017-02-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c9f225a70","original_id":"fp_38925482427555","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Alternative Account :: Help and Tips","summary":"The user posted about an alternative account issue and quoted Steam Support saying they would receive no further correspondence. The post also references credit card fraud, but the truncated context is unclear.","quote":"You will receive no further correspondence regarding this matter","source_url":"https://steamcommunity.com/discussions/forum/1/618457398976749741?l=malay&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0456d072d47dc9bb22b6","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3da0f676d7","original_id":"fp_59009008124051","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I've had to quit Steam. Here is my reason","summary":"The user says they have given up on Steam after receiving a final support message stating there would be no further correspondence, leaving the issue unresolved. The post provides few details about the underlying problem.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://www.reddit.com/r/Steam/comments/2j4ssi/ive_had_to_quit_steam_here_is_my_reason","source_host":"www.reddit.com","source_status":"public_url","source_group":"fbd7e440a393e76c5c39","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-409d514d1d","original_id":"fp_44789902542763","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Closed due to lack of response from customer or unable ...","summary":"Steam Support closed the case because the customer did not respond to follow-ups. The message says the case can be reopened within 14 days with further contact.","quote":"Closed due to lack of response from customer or unable ...\n\nTwo or more follow ups to the customer have resulted in no reply. With further contact from the customer, this case can be reopened within 14 days of the\nTwo or more follow ups to the customer have resulted in no reply. With further contact from the customer, this case can be reopened within 14 days of the","source_url":"https://community.absolute.com/s/article/Closed-due-to-lack-of-response-from-customer-or-unable-to-contact-customer","source_host":"community.absolute.com","source_status":"public_url","source_group":"fb3a947e32b1934d56a5","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ed2d4d5ac","original_id":"fp_55122676339711","tier":"A","category":"RECOVERY_HIJACK","title":"account security is the owner's responsibility","summary":"The user posted what appears to be Steam Support's response stating that account security is the account holder's responsibility and that they must use strong passwords and keep login credentials secure. The post does not include further details about the account issue or outcome.","quote":"account security is the owner's responsibility\n\nThe account holder also has a responsibility to ensure that their account is secure by using strong passwords, keeping their login credentials\nThe account holder also has a responsibility to ensure that their account is secure by using strong passwords, keeping their login credentials","source_url":"https://www.facebook.com/groups/1437763413860819/posts/1682581219379036","source_host":"www.facebook.com","source_status":"public_url","source_group":"963ab40bfbd3c5950d11","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10481a7459","original_id":"fp_35363429642195","tier":"A","category":"RESTORE_REFUSED","title":"新闻 - Security and Trading: Update - Steam","summary":"The post quotes a Steam announcement stating that Valve will no longer manually restore items that left an account due to a successful trade or market transaction. It is an official policy notice, not an individual Steam Support reply.","quote":"... we will no longer be manually restoring items that have left the account due to a successful trade or market transaction. Balance. There's a delicate balance ...","source_url":"https://store.steampowered.com/news/20631/?l=schinese","source_host":"store.steampowered.com","source_status":"public_url","source_group":"38a56b741e2958486bdf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d71aefd01","original_id":"fp_67261191759133","tier":"A","category":"RESTORE_REFUSED","title":"Valve's solution to the item duping issue. : r/GlobalOffensive - Reddit","summary":"The post discusses Valve's response to item duping, quoting Valve stating it will no longer manually restore items that left the account through a successful trade or market transaction.","quote":"we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/48jizz/valves_solution_to_the_item_duping_issue/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77787b7871334271fe11","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-176fec30a4","original_id":"fp_90718507798024","tier":"A","category":"RESTORE_REFUSED","title":"Team Fortress 2 Update Released - Steam","summary":"The post quotes a Valve/Steam update stating that items lost through successful trades or market transactions will no longer be manually restored. It is a policy announcement rather than an actual Steam Support reply.","quote":"... we will no longer be manually restoring items that have left the account due to a successful trade or market transaction. Balance. There's a delicate balance ...","source_url":"https://store.steampowered.com/news/posts/?feed=kotaku%26enddate%3D1316620799&enddate=1456941599","source_host":"store.steampowered.com","source_status":"public_url","source_group":"c8bec41760566ea596fa","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-096a24d1d0","original_id":"fp_20685469126005","tier":"A","category":"RESTORE_REFUSED","title":"Get partially setup for escrow/trade holds: bypass phone requirement","summary":"The post discusses bypassing phone requirements for escrow/trade holds and quotes Valve stating that items lost through successful trades or market transactions will no longer be manually restored.","quote":"we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?l=latam&id=572593958","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f07b34dfe9d1cf8ab92e","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a0cad67a8","original_id":"fp_89178183771649","tier":"A","category":"RESTORE_REFUSED","title":"15 days trade delay for people who do not own a smartphone?","summary":"User asks about the 15-day trade delay for users without a smartphone. Valve's quoted policy states it will no longer manually restore items that left an account through a successful trade or market transaction.","quote":"...we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.\"","source_url":"https://www.reddit.com/r/Steam/comments/49t0d6/15_days_trade_delay_for_people_who_do_not_own_a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"191f935e01bf0742c633","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7462bbb90","original_id":"fp_15459223378350","tier":"A","category":"RESTORE_REFUSED","title":"After being forced to use Steam Mobile Authentication :: Steam Mobile","summary":"The user posted about being forced to use Steam Mobile Authentication and quoted Steam/Valve stating they will no longer manually restore items lost through successful trades or market transactions.","quote":"we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://steamcommunity.com/discussions/forum/8/392184522708038490/?l=thai","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a35df54b5fd12aa50b3c","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37bb435d8f","original_id":"fp_30822279644769","tier":"A","category":"RESTORE_REFUSED","title":"My skin is pending on marketplace :: Steam Discussions","summary":"The user posted about a skin pending on the marketplace. Steam Support/Valve stated that they will no longer manually restore items that left the account due to a successful trade or market transaction.","quote":"we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://steamcommunity.com/discussions/forum/0/3821910251179906853/?l=swedish&ctp=6","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ac67732c7eed8e275aa9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f77a282f78","original_id":"fp_69331627035294","tier":"A","category":"RESTORE_REFUSED","title":"15 Days because I dont own an Android or IOS? :: Steam Mobile","summary":"The user is questioning a 15-day restriction related to not owning an Android/iOS device. The quoted Valve/Steam Support text states that items lost through successful trade or market transactions will no longer be manually restored.","quote":"we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://steamcommunity.com/discussions/forum/8/392183857620790062/?l=ukrainian&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bf2103f5f3837361d6b2","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db6e2c842a","original_id":"fp_41640478442887","tier":"A","category":"RESTORE_REFUSED","title":"Why i am forced to use this trash ? :: Steam Mobile","summary":"The user complains about being forced to use Steam Mobile and quotes Valve's policy stating that items lost through successful trade or market transactions will no longer be manually restored.","quote":"we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://steamcommunity.com/discussions/forum/8/392184522706001856/?l=hungarian&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"82d918cf968e0af059af","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4810b65437","original_id":"fp_84806317423187","tier":"A","category":"RESTORE_REFUSED","title":"Give people the choice to don't use this :: Steam Mobile","summary":"The user complains about Steam Mobile and quotes Valve/Steam Support stating that items lost through a successful trade or market transaction will no longer be manually restored.","quote":"we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://steamcommunity.com/discussions/forum/8/392183857619552266/?l=japanese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a707d0442677d93c6aa9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91d2bf4ae3","original_id":"fp_30410936297637","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I got the unexpected error while purchasing games with my sister's ...","summary":"The user had an unexpected error while purchasing games with their sister's account. Steam Support replied with a final notice that there would be no further correspondence regarding the matter.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://www.reddit.com/r/Steam/comments/2ev3zu/i_got_the_unexpected_error_while_purchasing_games/","source_host":"www.reddit.com","source_status":"public_url","source_group":"283b98f86a3571336417","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac5f0e6b15","original_id":"fp_43719450652703","tier":"A","category":"BAN_NO_REASON","title":"Closed Account and No Proof : r/Steam - Reddit","summary":"The user's Steam account was closed, and Steam Support refused to provide proof of a violation or further correspondence.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://www.reddit.com/r/Steam/comments/324jme/closed_account_and_no_proof/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94d883eb2284c7d4a629","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-430218970c","original_id":"fp_75234594562813","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"You will receive no further correspondence regarding this matter ...","summary":"The user says Steam Support replied that they would receive no further correspondence on the matter and advised them to raise it on the Steam forums for devs to review. The ticket appears closed without further resolution.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/10/620695877467314662/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dfdc368dad750bf95218","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac9b5dca1d","original_id":"fp_15312746782905","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Alternative Account :: Help and Tips - Steam Community","summary":"The user appears to have had a Steam account/support issue and is asking the community because Steam Support stated it would send no further correspondence.","quote":"You will receive no further correspondence regarding this matter","source_url":"https://steamcommunity.com/discussions/forum/1/618457398976749741/?l=malay&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0456d072d47dc9bb22b6","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a261e7848","original_id":"fp_15430109969528","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"The correspondence submitted is currently under review. You will be ...","summary":"The user posted a Steam Support message saying their submitted correspondence is under review and asks what it means. Steam Support only provided a status/canned update and no resolution yet.","quote":"The correspondence submitted is currently under review. You will be notified once a decision is reached.","source_url":"https://www.avvo.com/legal-answers/the-correspondence-submitted-is-currently-under-re-2532805.html","source_host":"www.avvo.com","source_status":"public_url","source_group":"8668d98c563c2062591b","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9f7247b29","original_id":"fp_88387476393564","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Dexter - ktoś ogląda? | część II 27.09.2010 - Forum - GRYOnline.pl","summary":"Steam Support sent an automated or semi-automated ticket reply requesting that Case ID 1274289153 be included in the subject line of future correspondence.","quote":"Please include the Case ID 1274289153, also noted above, in the subject line of all future correspondence regarding this matter. > > > We appreciate thank you","source_url":"https://www.gry-online.pl/forum/dexter-ktos-oglada-czesc-ii/z2a3236c","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"b17019e437095e4ed342","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15a0ef0466","original_id":"fp_43305295768091","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Won a chargeback and suddenly 6 weeks later the merchant is ...","summary":"Steam Support issued a deadline warning, stating that if the requested information or item is not received by the stated date, they will close the support ticket and be unable to assist further.","quote":"If it is not received by the date stated, we will be unable to assist you further and will consider this case closed. The disputed","source_url":"https://www.reddit.com/r/CreditCards/comments/1phh02i/won_a_chargeback_and_suddenly_6_weeks_later_the/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef81feca1b1df201ea8d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96f6f72303","original_id":"fp_88327817056349","tier":"A","category":"RESTORE_REFUSED","title":"Andrei Apanasik - Гугл послал нас нахер - DTF","summary":"Steam Support informed the user that they will not reinstate their developer account or provide further assistance.","quote":"Unfortunately, we will not be able to reinstate your developer account and assist you further here.","source_url":"https://dtf.ru/apanasik/696133-gugl-poslal-nas-naher","source_host":"dtf.ru","source_status":"public_url","source_group":"20e4204445e929093b68","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94b9e9fb6c","original_id":"fp_10536856166787","tier":"A","category":"BAN_NO_REASON","title":"PUBG - ban za nic, bez wglądu do dowodów. 16.12.2017 - Forum","summary":"Steam Support replied to a user regarding a game ban in PUBG, stating that the evidence has been reviewed and the ban will not be overturned. The communication took place around December 16, 2017.","quote":"Our team have reviewed the evidence associated with your ban and have confirmed that your ban was issued correctly and will not be overturned.","source_url":"https://www.gry-online.pl/forum/pubg-ban-za-nic-bez-wgladu-do-dowodow/z4dcb9aa","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"7242197836c9021b9544","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8ccce97e0","original_id":"fp_33153704980604","tier":"A","category":"BAN_NO_REASON","title":"This account has ben temporarily suspended.BUNEY YAAA ...","summary":"The user received an automated notice stating that their account has been temporarily suspended due to inappropriate behavior, with a warning of potential permanent closure.","quote":"This account has ben temporarily suspended.BUNEY YAAA ...\n\nAny further inappropriate behavior could result in penalties ranging from a temporary suspension to account closure, and may also include the loss of any \nAny further inappropriate behavior could result in penalties ranging from a temporary suspension to account closure, and may also include the loss of any","source_url":"https://forum.donanimhaber.com/this-account-has-ben-temporarily-suspended-buney-yaaa--42552760","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"4601abc08b18aa7e004a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9baba74fc8","original_id":"fp_48287579711602","tier":"A","category":"RECOVERY_HIJACK","title":"Contested Steam account ownership","summary":"Valve's official policy stating that Steam account ownership cannot be transferred and that buying, selling, trading, or gifting accounts violates the Steam Subscriber Agreement.","quote":"Important: Steam account ownership cannot be transferred. Buying, selling, trading, or gifting a Steam account is a violation of the Steam Subscriber Agreement","source_url":"https://help.steampowered.com/en/faqs/view/1662-E814-CA77-240E","source_host":"help.steampowered.com","source_status":"public_url","source_group":"3009831beb98f1542639","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-3ca97f891d","original_id":"fp_38632394765284","tier":"A","category":"BAN_NO_REASON","title":"Your Steam Community privileges have been suspended for 1 day because of multiple bans across several Steam Community Hubs. :: Steam Community","summary":"An automated Steam system notice informing the user that their Steam Community privileges have been suspended for 1 day due to multiple bans across several Steam Community Hubs.","quote":"Your Steam Community privileges have been suspended for 1 day because of multiple bans across several Steam Community Hubs.","source_url":"https://steamcommunity.com/discussions/forum/7/3758853316854404105/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f7aeb1ad18b694afcc75","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16f70822a6","original_id":"fp_14808877231733","tier":"A","category":"BAN_NO_REASON","title":"What's restricted on your Steam account when you have a ...","summary":"This is a Steam Help page snippet addressing restrictions applied to a Steam account when a community ban is present. No specific user case, item loss, or support interaction is detailed.","quote":"What's restricted on your Steam account when you have a ...\n\nWhat's restricted on your Steam account when you have a community ban?\nWhat's restricted on your Steam account when you have a community ban?","source_url":"https://www.quora.com/Whats-restricted-on-your-Steam-account-when-you-have-a-community-ban","source_host":"www.quora.com","source_status":"public_url","source_group":"2326db668378ab688641","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5be3031f6","original_id":"fp_15144795105830","tier":"A","category":"RESTORE_REFUSED","title":"Принципы восстановления предметов в Steam","summary":"Valve's official policy states that Steam Support does not restore items that have disappeared from an account for any reason, including items that were traded away.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны,","source_url":"https://help.steampowered.com/ru/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"aff958529538ce94188c","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-69b42e141a","original_id":"fp_80601908153900","tier":"A","category":"RESTORE_REFUSED","title":"Восстановление предметов","summary":"Steam policy text warns users not to delete items in parts when using the service, as such items will not appear on the page and cannot be restored.","quote":"Убедительно просим: при использовании сервиса не удаляйте предметы частями. В этом случае вещи не отобразятся на странице и будут недоступны для восстановления","source_url":"https://archeage.ru/itemrestore","source_host":"archeage.ru","source_status":"public_url","source_group":"ca1d850c0e4b5c5511d7","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3571191db0","original_id":"fp_90065286523578","tier":"A","category":"BAN_NO_REASON","title":"Блокировка учетной записи","summary":"This is an excerpt from a Steam help or policy page explaining account bans and permanent restrictions. It outlines that unlike temporary bans, permanent ones remain until manually removed by an administrator.","quote":"Блокировка учетной записи\n\nВ отличие от временной блокировки, постоянная блокировка сохраняется до тех пор, пока администратор системы вручную не снимет ограничение. Во","source_url":"https://identityblitz.ru/glossary/account-blocking","source_host":"identityblitz.ru","source_status":"public_url","source_group":"a25efca30c7e3c747cd2","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d43906d856","original_id":"fp_55887551323441","tier":"A","category":"BAN_NO_REASON","title":"Постоянная блокировка аккаунта - Документация","summary":"Valve's official documentation outlining the reasons for permanent account bans, such as violations of the Subscriber Agreement or suspicious activity.","quote":"Постоянная блокировка аккаунта - Документация\n\nПричины блокировки · Нарушение условий использования. Аккаунт может быть заблокирован за серьёзное нарушение пользовательского соглашения. · Подозрительная\nПричины блокировки · Нарушение условий использования. Аккаунт может быть заблокирован за серьёзное нарушение пользовательского соглашения. · Подозрительная","source_url":"https://check-risk.ru/docs/permanent-account-blocking","source_host":"check-risk.ru","source_status":"public_url","source_group":"ea6bb6e8a66ec6818c93","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9742cab707","original_id":"fp_27326218335996","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Закрыть обращение","summary":"Steam Support provided interface text regarding closing a support ticket if the user is satisfied with the answer or wishes to continue the dialogue.","quote":"Закрыть обращение\n\nЗакрыть обращение. После поступления ответа на обращение, можно продолжить диалог, либо Закрыть обращение, если вы удовлетворены ответом.\nЗакрыть обращение. После поступления ответа на обращение, можно продолжить диалог, либо Закрыть обращение, если вы удовлетворены ответом.","source_url":"http://wiki-bazis.tilda.ws/tdocs/zakrit-obraschenie-5bv7mxlj3t9b0r9","source_host":"wiki-bazis.tilda.ws","source_status":"public_url","source_group":"9df7d629092bd841ba5b","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b93dfc7ed","original_id":"fp_75505986038016","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Моё обращение в службу поддержки закрыто по ...","summary":"Steam support policy states that a support ticket will automatically close if there is no response from the user within 14 days.","quote":"Обращение в службу поддержки автоматически закроется, если от пользователя не поступит никакого ответа в течение 14 дней. Обращения не закрываются автоматически","source_url":"https://help.steampowered.com/ru/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"00c41b056e33e34e2764","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-47c27d04ba","original_id":"fp_78471723100231","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"закрыть обращение - Перевод на английский - примеры ...","summary":"This text is a statement of Steam Support policy noting that support staff have the right to close a support ticket without allowing further correspondence regarding the questions asked.","quote":"Сотрудники Службы поддержки пользователей имеют право закрыть обращение (заявку) без возможности дальнейшей переписки по задаваемым в ней вопросам.","source_url":"https://context.reverso.net/%D0%BF%D0%B5%D1%80%D0%B5%D0%B2%D0%BE%D0%B4/%D1%80%D1%83%D1%81%D1%81%D0%BA%D0%B8%D0%B9-%D0%B0%D0%BD%D0%B3%D0%BB%D0%B8%D0%B9%D1%81%D0%BA%D0%B8%D0%B9/%D0%B7%D0%B0%D0%BA%D1%80%D1%8B%D1%82%D1%8C+%D0%BE%D0%B1%D1%80%D0%B0%D1%89%D0%B5%D0%BD%D0%B8%D0%B5","source_host":"context.reverso.net","source_status":"public_url","source_group":"a5912ffcc6cd66ae8997","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab5ed4c206","original_id":"ppc_lceno84","tier":"A","category":"HACK_THEFT","title":"From the relevant [FAQ](https://help.steampowered.com/en/faqs/view/34A1-EA3F-83ED-54AB):\n\n\"How does it work?\n\nIf you hav","summary":"Excerpt from the Steam Support FAQ explaining how trade holds and the resulting 7-day trading cooldown work when cancelling a pending transaction.","quote":"How does it work?\n\nIf you haven't had your account protected by a Mobile Authenticator for at least the last 7 days, items leaving your account will be held by Steam for up to 15 days. This provides you time to discover any transactions on hold that you didn't make. If you find that your account has been compromised, you can change your Steam account password and cancel any item transactions that are pending before your items are stolen.\n\nWhen you cancel a trade that is being held by Steam, we'll presume that you intercepted a hijacker and you'll see a 7 day trading cooldown to prevent any further unauthorized attempts to trade away items. This cooldown is for your protection and cannot be removed by Steam Support.","source_url":"https://www.reddit.com/r/Steam/comments/1dsq6qv/_/lceno84/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c99d9039ffd073b2ff3","publication_date":"2024-07-09","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7f6db8a55","original_id":"pp_zyzmsh","tier":"A","category":"BAN_NO_REASON","title":"Ban for no reason","summary":"A Dota 2 player received an unexpected one-month matchmaking ban and contacted Steam Support. Support replied with a generic template stating that detrimental behavior was observed and refused to lift the restriction.","quote":"Hello,\n\nThis account is restricted from matchmaking in Dota 2.\n\nA pattern of behavior was observed on the account that was detrimental to the Dota 2 community. The following are examples of behavior that may result in a match ban. This account may have exhibited one or more of these:\n\n- A consistent pattern of user reports, negative conduct, and behavior- Smurfing- Deliberate actions to artificially boost MMR of an account- Buying, selling, or trading accounts- Creating an unfair competitive advantage through third-party programs- Manipulation of matchmaking or match outcomes\n\nThese actions undermine the fair, competitive play experience of the Dota 2 community. Steam Support will not lift this account restriction.\n\nSteam SupportYen","source_url":"https://www.reddit.com/r/DotA2/comments/zyzmsh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed8926ca89ab68a7cfeb","publication_date":"2022-12-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-75dfe8fd9b","original_id":"2s4ljm","tier":"A","category":"RESTORE_REFUSED","title":"I basically just got told to go fuck myself by steam support...","summary":"The user's brother was hacked twice, losing about 300€ in items while a credit card was charged 200€. Steam Support said it could not validate the claim and would not restore items unless it could internally verify unauthorized access, then later sent a canned response saying all relevant information had been provided.","quote":"Upon investigation, we cannot validate your claim.\n\nItems will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2s4ljm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5b95ae04b1dcee54c4c","publication_date":"2015-01-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77d802beec","original_id":"ppc_cnxzctt","tier":"A","category":"RECOVERY_HIJACK","title":"[Question] I want to know if an email from steam support is legit\n[Game] CS:GO and TF2 but thats not really important\n[P","summary":"A user had $150 in CS:GO items and $20 in TF2 items stolen during an account hijacking. Steam Support agent Grant replied on January 22, 2015, asking the user to verify billing information, credit card details, and phone number to assist with the recovery request.","quote":"Message by Support Tech Grant on Thu, 22nd Jan 2015 14:45\nHello [My Name],\n\nIn order to assist you with this issue, we will need you to verify the following information:\n\n-Steam account name associated with the purchase:\n\n-Complete cardholder billing information (name and billing address): \n\n-Last 4 digits of credit card number:\n\n-Card type (Visa, Mastercard, Discover, American Express):\n\n-Valid daytime phone number including country code (if applicable) or area code:\n\nPlease reply to this ticket with this information included in the response. This ticket is not posted publicly and no other users will be able to view this information.\n\nThank you in advance for your cooperation.","source_url":"https://www.reddit.com/r/Steam/comments/2t324z/_/cnxzctt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e2289b60a529423b0f89","publication_date":"2015-01-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bceb28d3c8","original_id":"pp_1i9q33e","tier":"A","category":"BAN_NO_REASON","title":"Steam Ban after changing region + Appeal","summary":"A user's Steam account was banned for changing their region to Ukraine. Steam Support granted a one-time exception to unban the account and reverted the region back to Spain, warning that any future region falsification will result in permanent restrictions.","quote":"We have detected attempts to engage in fraudulent payment activity on this Steam account. You are responsible for the actions of anyone using your account. Do not attempt to falsify your payment region. Do not allow anyone to access your account for any reason.\n\nThis activity normally results in permanent restrictions. However, I've made a one-time exception and unlocked the account.\n\nWhile we want you to continue to enjoy Steam, we will not warn you about this again. Any further activity of this type, on any account, will cause all of your Steam accounts to be permanently locked.\n\nValve reserves the right to refer the matter to the appropriate authorities.\n\nSteam Support","source_url":"https://www.reddit.com/r/steamregionaltricks/comments/1i9q33e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df0b14046de637027b32","publication_date":"2025-01-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e5d45f567","original_id":"kls1vd","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Valve refusing a refund for Battle Cup ticket when servers were bugged and we couldn't play.","summary":"User bought a Dota 2 Battle Cup ticket, but the servers bugged and the match was lost without play. Steam Support replied that the purchase could not be refunded because the item was used, and the ticket was closed; it was later refunded after the post gained attention.","quote":"We've taken a closer look at this and will be able to make an exception. I see that your Battle Cup match had a failure in which the game wasn't counted. Given that consideration, we've credited your Steam Wallet for the Battle Cup ticket you purchased recently.\n\n\nI'm sorry for the frustration this caused. If we can help with anything else, please let us know.\n\n\nRegards,\nBrian","source_url":"https://www.reddit.com/r/DotA2/comments/kls1vd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"242bb3f1d9cecd875a7b","publication_date":"2020-12-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e264c0db74","original_id":"ppc_cpbzdun","tier":"A","category":"BAN_NO_REASON","title":"Continued....\n\n17 Message by you on Thu, 5th Mar 2015 16:09\n\nSo what happens to the game boxes and keys I bought? the gu","summary":"Steam Support agent Rico replied to the user Chris on March 6, 2015, instructing him to restart Steam to resolve remaining purchasing and account restriction issues after an alleged account unlock.","quote":"Hello Chris,\n\nPlease restart Steam and log back into your account. This should resolve the issue.\n\nLet us know if you have any other questions.","source_url":"https://www.reddit.com/r/Steam/comments/2yqfs8/_/cpbzdun/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f28eea13df59fd265b84","publication_date":"2015-03-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe43e149b1","original_id":"ppc_evr0858","tier":"A","category":"BAN_NO_REASON","title":"161 \n\nI got a response from Steam support on the \"Crate Depression\" Screenshot (i.redd.it) \n\nsubmitted 4 hours ago b \n\n1","summary":"A user contacted Steam Support regarding unboxed Unusual cosmetic items whose trade and market restrictions did not expire. Steam Support replied that the items were permanently locked due to a client-side exploit at the time of unboxing and will remain untradeable and unmarketable. The response was sent on August 1, 2019, and signed by agent Wolff.","quote":"Hello there,\n\nThese items have been permanently locked to your Steam account in response to a client-side exploit discovered at the time of unboxing.\n\nThey will not be available for marketing, trading, crafting or in-game use in the future.\n\nThe affected items may be subject to further alteration or removal. Please refer to the Steam Subscriber Agreement, Section 2 \"Licenses\" \nArticle G. \"Restrictions on Use of Content and Services\" for further information.\n\nFuture instances of exploitation will result in additional penalties, such as inventory or matchmaking restrictions.\n\nSteam Support \nWolff","source_url":"https://www.reddit.com/r/TranscribersOfReddit/comments/ckvmpc/_/evr0858/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aaf18c5bebc3299d0346","publication_date":"2019-08-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5eaacf7d28","original_id":"pp_3gogv5","tier":"A","category":"BAN_NO_REASON","title":"Steam Account Locked from \"Hijacking another account\"","summary":"Steam Support informed the user that their account was locked due to alleged association with the hijacking of another user's account, citing the Steam Subscriber Agreement and threatening legal authorities. The user subsequently discovered their account was community-banned until January 18, 2038.","quote":"Hello,\n\nIt appears that the account in question was associated with hijacking of another user's Steam account.\n\nPer the Steam Subscriber Agreement, we have locked the account. \n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/3gogv5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef21de6877e95cde23a2","publication_date":"2015-08-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c52bd45e1","original_id":"ppc_jmg8i2k","tier":"A","category":"BAN_NO_REASON","title":"Parang may nabasa na ako before na ganito pero it is known that selling/buying Steam account is NOT allowed.\n\n>  \n***","summary":"Valve's official help page states that buying or selling Steam accounts is prohibited. Accounts identified as sold will be permanently locked with no option for recovery, resulting in the loss of all games, playtime, and inventory items.","quote":"***What are the consequences of selling an account?***  \n*When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.*  \n***What are the consequences of buying an account?***  \n*If you buy and use an account, you risk losing access to the account at any time with no option to recover it. When this happens, you'll also lose any value you've added to the account including but not limited to:*  \n*Rank, playtime, and stats*  \n*Purchases or activated games*  \n*Inventory items purchased or acquired through gameplay*","source_url":"https://www.reddit.com/r/phclassifieds/comments/13xa8bj/_/jmg8i2k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2342a473052013957d75","publication_date":"2023-06-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a6f44a08d","original_id":"ppc_opa7dp1","tier":"A","category":"BAN_NO_REASON","title":"Can I buy or sell my Steam account?\nSteam accounts cannot be bought or sold. An account is for the personal use of its c","summary":"Official Steam Support FAQ explaining that Steam accounts cannot be bought or sold. It details that accounts identified as sold will be permanently locked, and buyers risk losing all account access, games, and inventory items with no option for recovery.","quote":"Can I buy or sell my Steam account?\nSteam accounts cannot be bought or sold. An account is for the personal use of its creator only.\n\nWhat are the consequences of selling an account?\nWhen Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.\n\nWhat are the consequences of buying an account?\nIf you buy and use an account, you risk losing access to the account at any time with no option to recover it. When this happens, you'll also lose any value you've added to the account including but not limited to:\nRank, playtime, and stats\nPurchases or activated games\nInventory items purchased or acquired through gameplay","source_url":"https://www.reddit.com/r/askSouthAfrica/comments/1tukpq0/_/opa7dp1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8cddf9090951c462d0d4","publication_date":"2026-06-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27d1357a1e","original_id":"ppc_il5zaef","tier":"A","category":"BAN_NO_REASON","title":"I understand your concern for your dog and wish him/her all the best. But buying/selling Steam accounts is really risky.","summary":"The text quotes Steam support policy regarding the consequences of buying and selling accounts, stating that sold accounts will be permanently locked and buyers risk losing access and all account value without recovery options.","quote":"What are the consequences of selling an account?  \n  \nWhen Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.\n\nWhat are the consequences of buying an account?  \n  \nIf you buy and use an account, you risk losing access to the account at any time with no option to recover it. When this happens, you'll also lose any value you've added to the account including but not limited to:  \n  \nRank, playtime, and stats  \n  \nPurchases or activated games  \n  \nInventory items purchased or acquired through gameplay","source_url":"https://www.reddit.com/r/PHGamers/comments/wtruud/_/il5zaef/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ada3b5d8700c1208a01b","publication_date":"2022-08-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c82213dab3","original_id":"ppc_k3apjic","tier":"A","category":"BAN_NO_REASON","title":"[https://help.steampowered.com/en/faqs/view/7E78-08DB-AC21-CE32#:\\~:text=Steam%20accounts%20cannot%20be%20bought,of%20th","summary":"This is official Steam policy text stating that accounts cannot be bought or sold and that doing so will result in the account being permanently locked.","quote":"Can I buy or sell my Steam account?\nSteam accounts cannot be bought or sold. An account is for the personal use of its creator only.\n\n\nWhat are the consequences of selling an account?\nWhen Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/g2a/comments/16ytw8a/_/k3apjic/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7d7654e7bb7bf0119da7","publication_date":"2023-10-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f631b637d","original_id":"ppc_iq0csdy","tier":"A","category":"RESTORE_REFUSED","title":"I've just been had by this account as well, wasted £30. I didnt realize they were selling accounts and not keys, just li","summary":"Steam policy text outlining that Steam accounts cannot be bought or sold, and that purchased accounts face permanent locking without recovery options or refunds for lost value, items, or games. A user pasted this policy while complaining about losing £30 on G2A for a bought account.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only.\n\nWhen Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.\n\nIf you buy and use an account, you risk losing access to the account at any time with no option to recover it. When this happens, you'll also lose any value you've added to the account including but not limited to:\nRank, playtime, and stats\nPurchases or activated games\nInventory items purchased or acquired through gameplay","source_url":"https://www.reddit.com/r/G2A_Help/comments/vighj5/_/iq0csdy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf2eb0a2efa477f59a65","publication_date":"2022-09-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-feb756fd29","original_id":"ppc_m82ws2m","tier":"A","category":"BAN_NO_REASON","title":"This isn't a Forza issue, you violated Steam's terms of service.  \n  \n[https://help.steampowered.com/en/faqs/view/7E78-0","summary":"The text provides an excerpt from a Steam Help article explaining the policy against buying and selling Steam accounts, noting that such accounts will be permanently locked without recovery options. It outlines the consequences of account trading and directs users to cease using purchased accounts.","quote":"Buying or selling a Steam account\n    \n    Can I buy or sell my Steam account?\n    \n    Steam accounts cannot be bought or sold. An account is for the personal use of its creator only.\n    \n    What are the consequences of selling an account?\n    \n    When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.\n    \n    What are the consequences of buying an account?\n    \n    If you buy and use an account, you risk losing access to the account at any time with no option to recover it. When this happens, you'll also lose any value you've added to the account including but not limited to:\n    Rank, playtime, and stats\n    Purchases or activated games\n    Inventory items purchased or acquired through gameplay\n    \n    I've been using a purchased account and just learned I shouldn't. What should I do?\n    It's important that you understand Steam's rules, which can be found in the Steam Subscriber Agreement.\n    \n    If you've made a mistake by buying an account and wish to rectify it to the best of your ability, you should switch to using an account you've personally created and cease using the purchased \n    account entirely.","source_url":"https://www.reddit.com/r/ForzaHorizon/comments/1i5dffg/_/m82ws2m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1a02adafe94899d9018","publication_date":"2025-01-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8785e15307","original_id":"ppc_l6xyqml","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Your help request: I have a question about the Steam CommunityRelated to: SteamMessage from you on Jun 2 @ 10:26am | 1 d","summary":"Steam Support agent Wallace closed the user's help request regarding an unfair community ban without providing the requested rule explanation, stating that no further assistance would be provided and future tickets on the issue might be ignored. The reply was sent on June 3.","quote":"Because we have provided all the information we have for your issue in the previous ticket on this and have no additional assistance to provide, I'm closing this help request.\n  \nIf you have an unrelated issue please open a new help request and we will be happy to help. As a note, further tickets created on this specific issue may not receive a reply.\n  \nSteam Support\nWallace","source_url":"https://www.reddit.com/r/SteamModAbuse/comments/1d7apxj/_/l6xyqml/","source_host":"www.reddit.com","source_status":"public_url","source_group":"61eb9f0701b2c4afc5f2","publication_date":"2024-06-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d8a3811ba","original_id":"ppc_ll3sh1x","tier":"A","category":"RECOVERY_HIJACK","title":"wtf they replied with this:  \n\n\nHello,\n\n&#x200B;\n\nWe are replying in English because there are currently no operator","summary":"Steam Support replied in English regarding an account recovery or issue, requesting proof of ownership such as credit card details or a registered CD key with an image. The user shared the automated/standard response template.","quote":"Hello,\n\n​\n\nWe are replying in English because there are currently no operators available who can write to you in the language of your message. This allows us to start helping you as soon as possible. If you prefer, you can continue to reply in your language instead of English.\n\n Please note Valve or Steam staff will never contact you through Steam Chat, Discord, Skype, or anywhere outside of Steam, will never ask you for your login or billing information, or to trade us your items. We kindly ask you to [report these users through the Steam Community](https://support.steampowered.com/kb_article.php?ref=1927-RTSV-6909). Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams.  \n\nTo proceed with this request, we first need to confirm that you are the account owner. Please send us the information below about any credit card purchases on the account:  \n\n1. The cardholder's first and last name and billing address (including street, city, country, and zip/postal code):  \n\n2. Last 4 digits of the credit card number (only the last 4, please):  \n\n3. Card type (Visa, Mastercard, Discover, American Express):  \n\n4. Valid daytime phone number, including country code or area code:\n\nAlso, you can send us the CD Key registered to your Steam account. This can be a CD Key received from an online retailer or a physical store.  \n\nThen, attach an image of that CD key. The image should be a digital photo or scan of the CD Key in .jpg format, or a screenshot of the CD key as it appears in your digital purchase receipt. Please ensure that you submit a full-color image, rather than a photocopy.  \n\nCheck out our [Retail CD Keys](http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601) art","source_url":"https://www.reddit.com/r/steamsupport/comments/1f5q3fp/_/ll3sh1x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cc75dde4608e69b9832","publication_date":"2024-09-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb5032f26b","original_id":"fp_19129119209919","tier":"A","category":"BAN_NO_REASON","title":"Request for Review of Steam Account Ban :: VAC Discussion","summary":"Valve's official policy states that Steam Support does not disclose the specific reasons for game bans, listing examples such as cheat software, automating matchmaking, or abusing matchmaking.","quote":"We do not disclose the reason for your game ban. Whether you were using cheat software, automating matchmaking, or abusing matchmaking the","source_url":"https://steamcommunity.com/discussions/forum/9/694248809817009501/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f4dce6388a01dfcfbf8e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3147860db6","original_id":"pp_6o3l2k","tier":"A","category":"RESTORE_REFUSED","title":"Someone else charged almost $200 to my account via in-game purchases on Steam and Valve refuses to do anything about it.","summary":"Steam Support agent Kurt refused a refund for nearly $200 in unauthorized in-game purchases and market transactions made on the user's account starting July 14th. Support stated the purchases came from the user's usual location and claimed there was no indication of compromise, holding the account owner responsible for all charges.","quote":"The purchases on the account were made from the same location that you are contacting us from. There is no indication that your account has been compromised or accessed by another user. \n\nAs the account holder, you are responsible for unauthorized charges incurred, including applicable taxes, and all purchases made by you or anyone that uses your account, including your family or friends.","source_url":"https://www.reddit.com/r/DotA2/comments/6o3l2k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5104eaf7f6ab9aa3c875","publication_date":"2017-07-18","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3abf47b086","original_id":"ppc_o43jo20","tier":"A","category":"BAN_NO_REASON","title":"No I didnt purchase this account I purchase gta5 slime rancher prime and zup s with real money but 2 years old my mail a","summary":"The user's account was hacked and subsequently received a permanent game ban in Counter-Strike 2. Steam Support agent Luca replied that game bans are permanent regardless of who was using the account, refused further assistance, and closed the ticket.","quote":"Your account, or an account linked to your phone number, has been permanently game banned from playing Counter-Strike 2. Detailed information on game bans—including why they are issued—can be found in our I've been game banned help article.\n\nThis article contains all the information we provide at Steam Support in regards to game bans and their effects on banned accounts, and we do not provide information through help requests that cannot be found here. Regardless of who was using the account when the ban was issued, game bans are permanent and cannot be removed by Steam Support.\n\nBecause we have provided all the information we have for your ban I'm closing this help request. If you have an unrelated issue please create a new help request, but please note, future help requests about your game ban in Counter-Strike 2 may be closed without a reply.\n\nSteam Support\nLuca.","source_url":"https://www.reddit.com/r/cs2/comments/1qxjxfk/_/o43jo20/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35d692ec70f8649b55d3","publication_date":"2026-02-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4823971826","original_id":"1sdf4rm","tier":"A","category":"RESTORE_REFUSED","title":"r/steamsupport on Reddit: My Steam Account Was Deleted And I Received No Warning","summary":"The user's Steam account was deleted without warning or email notification; Steam Support said it cannot restore a deleted account and suggested creating a new one.","quote":"we are unable to restore an account that has been deleted. I suggest you <strong>create a new account</strong> here. It's free and easy to do.","source_url":"https://www.reddit.com/r/steamsupport/comments/1sdf4rm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e487eb36bd3564379553","publication_date":"2026-04-05","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd46912d38","original_id":"ppc_mxo8sax","tier":"A","category":"BAN_NO_REASON","title":"First of all it's really lame. People aren't comfortable being 6* so they want to ruin a 2-4*s day by buying alt account","summary":"Valve's official FAQ states that accounts identified as sold will be permanently locked regardless of current possession.","quote":"When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/HuntShowdown/comments/1laurmb/_/mxo8sax/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8451b8992b55702b5823","publication_date":"2025-06-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba8bbfea01","original_id":"ppc_oxet1xn","tier":"A","category":"BAN_NO_REASON","title":"[https://help.steampowered.com/en/faqs/view/7E78-08DB-AC21-CE32](https://help.steampowered.com/en/faqs/view/7E78-08DB-AC","summary":"Valve's official help page states that any account noticed to have been sold will be permanently locked, regardless of who currently possesses it.","quote":"When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/PHGamers/comments/1uvxg3u/_/oxet1xn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"076ac3519124607944ba","publication_date":"2026-07-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85fe1760f8","original_id":"ppc_fr6305n","tier":"A","category":"RESTORE_REFUSED","title":"I, too, am seeking a refund in response to this Denuvo situation, despite being out of the typical Steam refund window.","summary":"A Steam user requested a refund for Doom Eternal outside the standard policy window due to the addition of Denuvo anti-cheat. Steam Support replied with a canned refusal, citing the standard 14-day and 2-hour playtime eligibility rules.","quote":"Hello,  \n  \nThank you for writing in. We have closely reviewed your request. Unfortunately, your purchase does not qualify for a refund.  \n  \nTo ensure future eligibility, please submit refund requests within 14 days and less than 2 hours of playtime.  \n  \nPlease","source_url":"https://www.reddit.com/r/pcgaming/comments/gkmrcb/_/fr6305n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3d504c7fd91acd02654","publication_date":"2020-05-19","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5511dc8cc0","original_id":"ppc_etvumhh","tier":"A","category":"BAN_NO_REASON","title":">Hardware chargebacks are similar to regular chargebacks in that your account will automatically be locked and restri","summary":"This text is an excerpt from a Steam Support knowledge base article regarding hardware chargebacks. It explains that accounts associated with disputed hardware purchases will be automatically locked and will only be unlocked if the chargeback is cancelled or the hardware is returned to Valve.","quote":"Hardware chargebacks are similar to regular chargebacks in that your account will automatically be locked and restricted from future purchases.  \n  \nLike regular chargebacks, you can remove the lock on your account by removing the dispute with your financial institution. Unlike other chargebacks, however, accounts locked for Hardware chargebacks will not be unlocked until the associated hardware is returned.  \n  \nIf you have disputed a hardware purchase please contact Steam Support to resolve your issue.","source_url":"https://www.reddit.com/r/ValveIndex/comments/cdr5kz/_/etvumhh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eab56f18801ee01c454d","publication_date":"2019-07-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-afbdb0929c","original_id":"ppc_ehsdztp","tier":"A","category":"RESTORE_REFUSED","title":"I asked for my ticket to be escalated and it has now been closed. Here is the response I got. \n\nThe transaction failed b","summary":"Steam Support agent Jax refused to extend a sale price or allow the user to repurchase a game after a transaction failed due to an erroneous $5 discount. The ticket was subsequently closed with a standard canned response. The user lost out on a Lunar New Year Sale discount.","quote":"The transaction failed because you didn't have sufficient tokens to qualify for the $5 discount that was being applied in error.\n\nI'm sorry that we can't extend the sale price or give you an option to repurchase the game.\n\nSince we've provided all available information, this help request will be closed. Please feel free to open another help request if you have an unrelated issue.","source_url":"https://www.reddit.com/r/steamsupport/comments/aqbbuo/_/ehsdztp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc8bec903c7463b33c2f","publication_date":"2019-03-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5700fc69f","original_id":"pp_1k39q7z","tier":"A","category":"RESTORE_REFUSED","title":"My Steam account was hijacked, $3000 in skins stolen — Valve confirmed the hijack and still refused to help.","summary":"In January 2025, the user lost over $3000 in skins due to an account hijack and trade redirection. Steam Support confirmed the hijack and mobile authenticator bypass, but refused to restore the items, citing their no-restoration policy.","quote":"The hijacker accessed your account, saw your trade offer, canceled it and created a new one. The trade was confirmed using your mobile authenticator.","source_url":"https://www.reddit.com/r/SteamScams/comments/1k39q7z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5055a2532344fa7b0143","publication_date":"2025-04-19","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d4f57ac6a","original_id":"ppc_i4v2824","tier":"A","category":"BAN_NO_REASON","title":"Accounts are a different question to just digital keys.\n\n[https://help.steampowered.com/en/faqs/view/7E78-08DB-AC21-CE32","summary":"Steam's official help page states that accounts cannot be bought or sold, and that any account noticed to have been sold will be permanently locked.","quote":"Can I buy or sell my Steam account?  \n  \nSteam accounts cannot be bought or sold. An account is for the personal use of its creator only.  \n  \nWhat are the consequences of selling an account?  \n  \nWhen Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/LegalAdviceUK/comments/u4cysh/_/i4v2824/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d343e85247cee5fc17b9","publication_date":"2022-04-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb3f184174","original_id":"ppc_mnqo8ek","tier":"A","category":"BAN_NO_REASON","title":"> ***If you buy and use an account, you risk losing access to the account at any time with no option to recover it.**","summary":"Official Steam Support FAQ documentation stating that buying and using an account risks permanent loss of access without recovery options, and that accounts noticed to have been sold will be permanently locked.","quote":"If you buy and use an account, you risk losing access to the account at any time with no option to recover it.\n\nWhat are the consequences of selling an account?\n\nWhen Steam’s support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/Scams/comments/1k21rra/_/mnqo8ek/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c3e6b32e5f6f7194fd7","publication_date":"2025-04-18","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff991d8cda","original_id":"ppc_h3or7k2","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Guessing here, but when sending a second refund request, it possibly closes the previous one, but because it denied the","summary":"The text quotes an official Steam Support FAQ article regarding contested refund requests, instructing users to submit another request if they believe an error occurred.","quote":"My refund request was denied. Can I contest this decision?\n  \nIf you feel that there has been an error in the handling of your refund inquiry, please submit another request at help.steampowered.com. The request will be reviewed by another Valve employee.","source_url":"https://www.reddit.com/r/Steam/comments/objebv/_/h3or7k2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a049720caf16fda23224","publication_date":"2021-07-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-433c0bb57c","original_id":"2jeaht","tier":"A","category":"RESTORE_REFUSED","title":"What can I do if Steam Support doesn't believe my scam claim?","summary":"The user was scammed via a fake Steam URL and had inventory items stolen after their account was compromised. Steam Support replied that items will not be restored unless Valve can internally verify unauthorized account access, and that chat logs or screenshots are not sufficient.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2jeaht/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4eded97b14bf0ccd6fd1","publication_date":"2014-10-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3151b8187","original_id":"asia_dc_95540","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"스팀 해킹 당했는데 복구 많이 시도해서 고객지원 문의 안되는건 어카냐","summary":"Korean hacking victim is locked out of the recovery channel entirely: Steam's own system tells them they have exceeded the allowed number of account recovery attempts and must try later or use another method. With email and phone already changed by the attacker, no other method exists.","quote":"「허용된 계정 복구 시도 횟수를 초과했습니다. 나중에 다시 시도하거나 다른 복구 방법을 사용해 보시기 바랍니다.」 - this is Steam's automated interface text, not an agent reply","source_url":"https://gall.dcinside.com/mgallery/board/view/?id=steam&no=95540","source_host":"gall.dcinside.com","source_status":"public_url","source_group":"5fedb004984f9545711a","publication_date":"2026-05-05","language":"ko","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf09ae7132","original_id":"pp_3qstl3","tier":"A","category":"RECOVERY_HIJACK","title":"I wouldn't trust Steam so highly.","summary":"Steam Support contacted user Jack regarding fraudulent purchase attempts for 'Mad Max' using three different credit cards in September, asking for card verification details. The account was later unlocked after support determined the fraudulent purchases were unsuccessful.","quote":"Hello Jack,\n\nOur records show you attempt to purchase Mad Max in September with three different credit cards.\n\nPlease provide the following information for all the cards:\n\n-Complete cardholder billing information (name and billing address): \n\n-Last 4 digits of credit card number (only the last 4 please):\n\n-The type of card (Visa, Mastercard, Discover, American Express):\n\n-Valid daytime phone number including country code (if applicable) or area code:\n\nThank you in advance for your cooperation.","source_url":"https://www.reddit.com/r/Steam/comments/3qstl3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1eaaeaa024954410a35a","publication_date":"2015-10-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e992de909e","original_id":"ppc_d1v0s9t","tier":"A","category":"BAN_NO_REASON","title":"PLEASE PROVIDE PHOTO OF THE CD KEY IN QUESTION.\n\nI... I forgot my password.. \n\n\nVAC BANS ARE IRREVERSIBLE. YOUR TICKET H","summary":"Steam Support responded to a user request by demanding a photo of a CD key, followed by a canned statement declaring that VAC bans are irreversible and closing the ticket.","quote":"PLEASE PROVIDE PHOTO OF THE CD KEY IN QUESTION.\n\nI... I forgot my password.. \n\nVAC BANS ARE IRREVERSIBLE. YOUR TICKET HAS BEEN CLOSED. THANK YOU FOR CONTACT STEAM SUPPORT.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/4du2j4/_/d1v0s9t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1a4696ccf135ad11b445","publication_date":"2016-04-08","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e19cd8a368","original_id":"hbfett","tier":"A","category":"RESTORE_REFUSED","title":"[PC] Account got hacked into even with steam guard mobile auth ...","summary":"The user's account was hacked despite Steam Guard Mobile Authenticator, and tradeable items including GBR, DC Hook, and Arcanas were stolen. Steam Support quoted a refusal, saying they cannot help and do not restore items for any reason.","quote":"I'm sorry we can't be of more help, but Steam Support does not restore items for any reason. Detailed information on why we do not restore items can be ...","source_url":"https://www.reddit.com/r/Dota2Trade/comments/hbfett/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab4906371a7735d6a4d6","publication_date":"2020-06-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44ef20ef2e","original_id":"ppc_eg81sj4","tier":"A","category":"HACK_THEFT","title":"> How long does it take for them to get back to me?\n\nTypical response time of an \"Account Security & Recovery\" re","summary":"This is a snippet from Steam's official support documentation explaining how mobile authenticator trade holds work to prevent item theft. No specific user case or loss is described.","quote":"If you haven't had your account protected by a Mobile Authenticator for at least the last 7 days, items leaving your account will be held by Steam for up to 15 days. This provides you time to discover any transactions on hold that you didn't make. If you find that you account has been compromised, you can change your Steam account password and cancel any item transactions that are pending before your items are stolen.","source_url":"https://www.reddit.com/r/Steam/comments/apahtg/_/eg81sj4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cff46a07c52783f2102c","publication_date":"2019-02-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-305f87a16b","original_id":"6t06dx","tier":"A","category":"RESTORE_REFUSED","title":"Discussion","summary":"The user was scammed out of $1500 in CS:GO skins. Steam Support replied that they do not restore items for any reason and repeated the same answer.","quote":"I understand you’re frustrated and I'm sorry we can't be of more help with your items, but we don't restore items for any reason at Steam Support. Detailed information on why we do not restore items can be found here.\nWhile it may not be ideal, we hope you understand our position.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/6t06dx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a64cb0df50f485055b62","publication_date":"2017-08-11","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b685e8b1e6","original_id":"2csnr7","tier":"A","category":"RESTORE_REFUSED","title":"r/Steam - Steam support restore my hijacked account without items was stolen","summary":"The user's Steam account was hijacked; Steam Support helped recover the account but refused to restore missing items, saying it cannot verify internally that another user accessed the account and cannot restore items based on chat logs or screenshots.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots.\n\nUsers are responsible for the security of their Steam accounts and computers, including the safekeeping of login information.","source_url":"https://www.reddit.com/r/Steam/comments/2csnr7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35e51875d520199541a9","publication_date":"2014-08-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e80752baca","original_id":"httpssteamcommunitycomdiscussionsforum1484877761","tier":"A","category":"RESTORE_REFUSED","title":"DUPLICATE ITEMS :: Help and Tips","summary":"The user asks about duplicate items and includes Steam Support policy text stating that Steam does not restore items because duplicating them would lower item value and affect the economy.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more inf","source_url":"https://steamcommunity.com/discussions/forum/1/4848777619234670284/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"013cba2ed6347a21760c","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-382ba289b8","original_id":"pp_41x67k","tier":"A","category":"RECOVERY_HIJACK","title":"[Discussion] Steam Support improved?","summary":"A user who lost their phone and SIM card contacted Steam Support to remove their linked phone number. Support Agent Mario successfully removed the phone number on January 20, 2016, resolving the issue quickly.","quote":"We have removed the current phone number from your account.\n\nYou can now add a new phone number through Steam, or the Steam mobile application. \n\nPlease remember to record your recovery code should you enable Steam Guard mobile authentication.","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/41x67k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15de4155593e61026d20","publication_date":"2016-01-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-567f4027b3","original_id":"ppc_ctdpwfa","tier":"A","category":"RESTORE_REFUSED","title":"I was in same situation (but my inventory wasn't worth as much as yours). A dude somehow got access to my Steam account","summary":"Valve's official policy text detailing the strict criteria required for a one-time inventory restoration following a hijacking, including verification requirements and time limits.","quote":"Inventory restorations are only granted on a case by case basis. In order for Steam Support to restore items, technicians will need to verify, using Steam’s internal data, that the account was hijacked.\nYour account must meet the following criteria in order to be considered for an inventory restoration:  \n\n-The account data must indicate that the account was hijacked  \n-The account has never received an item restoration in the past (item restoration is a one-time gesture)  \n-The items were removed from the account within 30 days of submitting a Steam Support ticket  \n-Trade confirmation was enabled on the account at the time the hijacking  \n-The account has reliable data (trade restoration might be denied if an account appears to have poor data due to proxy/VPN or public computer use, abuse reports, trades wi","source_url":"https://www.reddit.com/r/Steam/comments/3ecv9m/_/ctdpwfa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"27f7d45b5b92aad3272e","publication_date":"2015-07-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e905ed4aa","original_id":"1llug1w","tier":"A","category":"RESTORE_REFUSED","title":"My favorite game removed from steam justbu installing locally","summary":"The user says Realm Royale Reforged disappeared from their Steam library after uninstalling it, while a friend still has it. Steam Support reportedly said they cannot restore the game because the user removed it from their account.","quote":"We cannot restore this game since you have removed it from your account.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/1llug1w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b12618a45530ffa0da86","publication_date":"2025-06-27","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-120a27bda3","original_id":"1gb71he","tier":"A","category":"RESTORE_REFUSED","title":"Steam authenticator is a joke. Someone manged to hijacking my authenticator, change my password and steal some off my items and changed everything back","summary":"The user’s account was hijacked, their password was changed, items were stolen, and things were changed back; Steam Support said the account was compromised and that Steam does not restore lost items even when an account is hijacked.","quote":"It appears that the account was compromised, and you were able to secure it by changing the password. To help prevent unauthorized access to the account, I recommend that you keep the Steam Guard Mobile Authenticator.\n\nI recommend that you also review our Account Security Recommendations.\n\nI’m sorry to hear that your items were stolen. Unfortunately, Steam Support does not restore lost items, even in cases where an account is hijacked. For more information, please see the Steam Item Restoration Policy.\n\nFurthermore, let me provide you some details on this hijacking. It looks like the hijacker accessed your account on October 15 (PST). The hijacker knew your account name and password. In most cases, hijackers get this information through phishing sites. These sites look legitimate and are often tied with trading or tournaments but are intended to steal your login details - sometimes the malicious sites can even look like Steam.\n\nThe other way this might have happened is through malware. We have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having trouble removing this malware. After ensuring that your computer is secure, please update the password to your Steam account, e-mail, and any other accounts you have recently logged into.\n\nOn the same day, they transferred the authenticator to their own device - doing this required an SMS code sent to your phone number at 09:45:50 (PST). Transferring the authenticator reduces the trading restrictions to 2-days (rather than the normal 15-days). Since the hijacker had full","source_url":"https://www.reddit.com/r/steamsupport/comments/1gb71he/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c8e670b4d70b3da1af9","publication_date":"2024-10-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dac3a4df1d","original_id":"4fzayx","tier":"A","category":"RECOVERY_HIJACK","title":"r/Steam on Reddit: Request to Change Ridiculous Proof of Ownership Rule","summary":"User’s Steam accounts were restricted after Steam suspected hijacking, and Steam Support required original CD keys and a handwritten ticket number to verify ownership of two 12-year-old accounts. The user argues this proof requirement is unrealistic.","quote":"In order to investigate this issue, we must verify your ownership of the original CD Keys that were used to create these Steam accounts: ****** @hotmail.com and *******@hotmail.com\n\nPlease hand-write your Support Ticket Number **** -","source_url":"https://www.reddit.com/r/Steam/comments/4fzayx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3d77a2291c02a8842b88","publication_date":"2016-04-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78be215401","original_id":"1cqxb4b","tier":"A","category":"RESTORE_REFUSED","title":"How many ways are there to lose the Prime Status?","summary":"The user asks how Prime Status can disappear from an account and includes a Steam Support statement saying they cannot restore complimentary copies of Prime Status. Steam Support refused restoration of complimentary Prime Status.","quote":"Please note, we cannot restore complimentary copies of Prime Status to accounts at Steam Support. Prime Status can be purchased in-game or ...","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1cqxb4b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69b78e1586b074602c22","publication_date":"2024-05-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f1874c9c8","original_id":"pp_2e97jj","tier":"A","category":"RESTORE_REFUSED","title":"Steam account hijacked, CS:GO and TF2 items stolen; Steam support no help.","summary":"The user lost CS:GO and TF2 items after running a malicious .jar file from a raffle website that bypassed trade notifications and silently transferred items. Steam Support responded with a generic canned message instructing the user to report the scammer profile, refusing item restoration.","quote":"Hello,\n\nIf you encounter a scammer, please report them from their Steam Community profile. To do so, click the 'More' drop down, select 'Report Violation' and choose 'Attempted Trade Scam'. All reports made are investigated by Steam Support.\n\nIf","source_url":"https://www.reddit.com/r/Steam/comments/2e97jj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca40c55c9d6396d2c4ec","publication_date":"2014-08-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35ec12ec9f","original_id":"pp_34xaam","tier":"A","category":"RESTORE_REFUSED","title":"Hacking in game/Stealing items in lobbys","summary":"A Dota 2 player lost over $350 worth of Mythical, Immortal, and Legendary items due to an in-game lobby hack. Steam Support replied that they had previously restored the user's backpack as a one-time exception and refused to make any further changes or restore the items.","quote":"We apologize for the delay.\n\n Previously, we have restored your backpack as a one time exception due to a hijacker committing fraudulent trades.\n\nWe will investigate this user and take appropriate action upon the hijacker, but we are unable to make changes to your backpack","source_url":"https://www.reddit.com/r/DotA2/comments/34xaam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37a4847a2e707ce509de","publication_date":"2015-05-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec87d4d3a9","original_id":"pp_1stvez","tier":"A","category":"RESTORE_REFUSED","title":"Steam account was hijacked, Valve did nothing.","summary":"A user fell for a phishing link sent by a compromised friend's account and had $49.26 stolen from their Steam wallet via unauthorized Dota 2 market purchases. Steam Support replied that there was no indication of compromise and refused to reverse the transactions.","quote":"There is no indication that this account was compromised or accessed by another user. We will be unable to reverse these trades.","source_url":"https://www.reddit.com/r/Steam/comments/1stvez/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d6cd5a91ecd14f2f8c02","publication_date":"2013-12-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aaa6e95bd6","original_id":"pp_2zk8vo","tier":"A","category":"BAN_NO_REASON","title":"Account got suspended","summary":"The user's account was self-locked after unauthorized access, and after submitting ownership proof, Steam Support agent Danton replied on February 24, 2015, stating the account was permanently locked for fraudulent trafficking or laundering of games and items. The user claims they only traded legitimately using keys and lost $3000 worth of inventory.","quote":"Hello Anirudh,\nWe have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner.\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.\nThe Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/2zk8vo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8155503827642c97d9cb","publication_date":"2015-03-19","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3688ee4b78","original_id":"2dzhuf","tier":"A","category":"RESTORE_REFUSED","title":"[PSA] Beware! New Trade Exploit Information! Organized ...","summary":"The user warns about a trade exploit where a scammer with an almost-full inventory can keep items after a trade is reversed due to Steam inventory limits. Steam Support said it cannot restore items based on chat logs or screenshots and that users are responsible for account security.","quote":"We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers ...","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2dzhuf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15b36f0b32f22622dd6f","publication_date":"2014-08-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f211ef13e","original_id":"1qk0vhw","tier":"A","category":"RECOVERY_HIJACK","title":"Need help recovering my account","summary":"The user is trying to recover a Steam account. Steam Support replied that it needs an unaltered full screenshot of a pre-2020 purchase from the PayPal account, including invoice ID, transaction ID, and purchase date, before verifying ownership.","quote":"Thank you for contacting Steam Support.  \n  \nIt looks like we're still missing some information from you in order to help with this issue.  \n  \nIn your next message, please attach an unaltered, full screenshot of a purchase you made on the Steam account prior to 2020 in question as shown in your PayPal account, including the following:  \n  \n\n\nInvoice ID\n\nTransaction ID\n\nPurchase Date\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.  \n  \nSteam Support","source_url":"https://www.reddit.com/r/steamsupport/comments/1qk0vhw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f2a50607792b3284a2e1","publication_date":"2026-01-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0a7c671f2","original_id":"httpssteamcommunitycomdiscussionsforum1412446292","tier":"A","category":"RESTORE_REFUSED","title":"My computer got hacked, steam support refused to restore my items, any ideas how to make steam support restore your items? (lost about 160€ there) :: Help and Tips","summary":"The user says their computer was hacked and about €160 in Steam items were lost. Steam Support replied that they were unable to issue an item restoration for the case.","quote":"Hello John, Thank you for contacting Steam Support. We are unable to issue an item restoration for your case.","source_url":"https://steamcommunity.com/discussions/forum/1/412446292759697285","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cea0440d02bdcf11e802","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58c11f8d90","original_id":"httpssteamcommunitycomdiscussionsforum1666825525","tier":"A","category":"RESTORE_REFUSED","title":"Account was hacked and transfered TF2 items to another account","summary":"The user's account was hacked and TF2 items were transferred to another account. Steam Support said they would be unable to restore the items if the user gets repeatedly hijacked and that account security is the user's responsibility.","quote":"We will be unable to restore items if you get repeatedly hijacked as your account safety and security is your responsibility.","source_url":"https://steamcommunity.com/discussions/forum/1/666825525008448660/?l=turkish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c46b5578f4c866e1ae09","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e86b83a33","original_id":"pp_3n7o6b","tier":"A","category":"RESTORE_REFUSED","title":"\"As a service, we offer to delete your games.\" Really, Valve?","summary":"A user who moved from Crimea to Ethiopia contacted Steam Support to resolve region-locked games on their account, providing passport and travel documentation as proof. Steam Support responded stating they could not remove region restrictions or offer refunds, offering only to delete the restricted games from the account.","quote":"Unfortunately, we are unable to remove region restrictions or offer refunds for restricted games or gifts. We can only offer to remove these games from your account, which will allow you to purchase or activate","source_url":"https://www.reddit.com/r/Steam/comments/3n7o6b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b33ebedfcd68471aabf","publication_date":"2015-10-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9bc055c671","original_id":"ppc_j597l2z","tier":"A","category":"BAN_NO_REASON","title":"Valve's philosophy is: Your account security is in your hands unless Steam Support was social engineered. As a result, y","summary":"Valve states its policy that account security is the user's responsibility unless support was social engineered, and confirms that bans will not be removed.","quote":"Valve's philosophy is: Your account security is in your hands unless Steam Support was social engineered. As a result, your ban will stay.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/10hlyu2/_/j597l2z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0c63dbc543df0c72524","publication_date":"2023-01-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0186f0f6a","original_id":"ppc_czogbpz","tier":"A","category":"BAN_NO_REASON","title":"Try telling someone you have a false positive. It's fucking impossible.\n\nLet me try:\n\n I have 2 accounts, one with 750 h","summary":"A user received a VAC ban on an alternate account with 13 hours played and about $20 in skins, which they claim was a false positive. After waiting a month for a reply, Steam Support stated that the VAC team manually reviewed the ban and found it to be legitimate.","quote":"The VAC team has manually reviewed the ban on your account and found it was applied legitimately.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/445y9e/_/czogbpz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c28631d7890192cac6d5","publication_date":"2016-02-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f0f56fd0f","original_id":"pp_2re1du","tier":"A","category":"RESTORE_REFUSED","title":"Traded banned for no reason!","summary":"The user received a trade ban alleging their account was associated with account theft due to frequent one-way trades and middleman activities. When contacting Steam Support, they received an automated response stating support cannot remove or modify trading or marketplace restrictions.","quote":"Steam Support is unable to remove or modify restrictions on your account that prevent you from trading or using the Community Marketplace.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2re1du/","source_host":"www.reddit.com","source_status":"public_url","source_group":"daa202570d567619e7e4","publication_date":"2015-01-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe7a40c3fc","original_id":"ppc_cscqceq","tier":"A","category":"RECOVERY_HIJACK","title":">**[Help! I sold or lost my phone (or I wiped it) and I can't log in any more! What do I do?](https://support.steampo","summary":"This official Steam Support help page provides instructions on how to recover an account if the user has lost or wiped their phone containing the Steam Guard authenticator. It details steps for using the desktop application with a replacement phone number or submitting a support ticket with proof of purchase if access to the email or phone is lost.","quote":"If possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below.\n\nIf you cannot get the same phone number again, contact Steam Support and make a ticket.\n\nYou can use the Steam desktop application on your computer to recover your account:\n\n* Launch the Steam application on your computer.\n* Instead of logging in, use the Recover a Lost Account button.\n* Choose the Forgot Password option.\n* Enter the account information you are asked for.\n* You will receive an SMS message (if you added a phone to your account) or code in your email. Enter the code we sent you.\n* Hit Next. If you provided the correct information, the authenticator will be removed from your account. You will be able to log into your account with just your password now.\n\nIf you no longer have access to your email, or your phone, or you don't remember your recovery code, go to the Steam Support page and create a support ticket. Submit a question with \"[Steam Guard]\" in its Subject, categorized as \"Account Questions\" and then \"Steam Guard/Email Verification.\" If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of purchase within your ticket.","source_url":"https://www.reddit.com/r/Steam/comments/39ws06/_/cscqceq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3d9e80ed37a8b8584324","publication_date":"2015-06-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-242160e815","original_id":"pp_2wi4xi","tier":"A","category":"BAN_NO_REASON","title":"[PSA] Possible to get banned due to an impersonator scamming?","summary":"A user received a permanent trade ban notice from Steam and suspects it might be related to an impersonator or cash trading. Their high-value inventory remains locked.","quote":"Your trading privileges have been permanently suspended for violations of the Steam Trading Policy.","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2wi4xi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5daf7cffd525e7ec4036","publication_date":"2015-02-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8f0a5a6d5","original_id":"ppc_cz0d6tu","tier":"A","category":"BAN_NO_REASON","title":"14th jan 2016 Open my account found it locked,better known as banned\n\nThis account has violated the Steam Terms of Servi","summary":"On January 14, 2016, the user found their account locked by the automated system for violating the Steam Terms of Service. Steam Support later refused to provide specific details regarding the ban, leaving the account permanently restricted.","quote":"This account has violated the Steam Terms of Service Agreement.\n\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/Steam/comments/40gofe/_/cz0d6tu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"95971bedb46f9685ddd8","publication_date":"2016-01-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c51b665e61","original_id":"ppc_duc08af","tier":"A","category":"TRADE_REVERSAL","title":">How does it work?\n\n>If you haven't had your account protected by a Mobile Authenticator for at least the last 7 d","summary":"Valve's official help page explains how trade holds work for accounts without a mobile authenticator, stating that canceling a held trade results in a mandatory 7-day trading cooldown that cannot be removed by Steam Support.","quote":"How does it work?\n\nIf you haven't had your account protected by a Mobile Authenticator for at least the last 7 days, items leaving your account will be held by Steam for up to 15 days. This provides you time to discover any transactions on hold that you didn't make. If you find that you account has been compromised, you can change your Steam account password and cancel any item transactions that are pending before your items are stolen.\n\nWhen you cancel a trade that is being held by Steam, we'll presume that you intercepted a hijacker and you'll see a 7 day trading cooldown to prevent any further unauthorized attempts to trade away items. This cooldown is for your protection and cannot be removed by Steam Support.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/7xxqr6/_/duc08af/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c78e75fee0cf083ccacd","publication_date":"2018-02-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7be1486c5f","original_id":"1wqnmls","tier":"A","category":"HACK_THEFT","title":"steam scam","summary":"The user says someone gained unauthorized access to their Steam account and used their wallet to buy an overpriced Community Market item for 550 UAH. Steam Support replied with a boilerplate message refusing to assist and telling them to change their password.","quote":"We are unable to assist you. Please change your password. Good luck.","source_url":"https://www.reddit.com/r/SteamScams/comments/1wqnmls/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13886e2bf91183aa2c37","publication_date":"2026-09-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be863fb20f","original_id":"1no4i5n","tier":"A","category":"HACK_THEFT","title":"Banned or Hacked?","summary":"The user reports their Steam account was banned/locked and games were removed after suspicious DMs impersonating or claiming to be Steam Support asked for $170+ via Eneba/PayPal. Steam Support denied the request with a quoted message saying refunds are not processed on locked accounts and the lock lifts in 2038.","quote":"For your security, we do not process refunds on accounts that have been locked. Any pending refund requests have been canceled and new requests will not be accepted until the account lock has been lifted.","source_url":"https://www.reddit.com/r/SteamScams/comments/1no4i5n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35773ed93778947ed969","publication_date":"2025-09-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1c5e20d17","original_id":"pp_2z2rpl","tier":"A","category":"BAN_NO_REASON","title":"Steam will permanently ban you if you use Tor (and possibly VPNs)","summary":"Steam Support permanently locked the user's account, claiming it was involved in hijacking another user's account, likely due to shared IP usage via Tor or VPNs. Support refused to unlock the account and threatened legal authorities.","quote":"Hello,\n\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.\n\nThe Steam Subscriber Agreement can be found at:\n\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/2z2rpl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2dda4c4b6b692d51235","publication_date":"2015-03-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e2edb0c71","original_id":"1cpp8bw","tier":"A","category":"RESTORE_REFUSED","title":"Here is what steam support said about my account being hacked:","summary":"The user's account was hijacked on May 4th 2024, with Steam Guard removed, credentials changed, and many items sold. Steam Support said Community Market transactions are final and cannot be reversed or refunded.","quote":"Hello,   \nThank you for contacting Steam Support.\n\nGood to know that you were able to secure the account. I would suggest changing the password of the email linked to the account to make it more secure. \n\nLet me provide you some details on this hijacking. It looks like the hijacker logged into your account on May 4th 2024. They were able to provide your account name, password, and the SMS code from your phone.\n\nThey are able to remove Steam Guard Authenticator change account credentials by these information. They definitely didn't get this information from us. \n\nAll Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. \n\nI'm sorry we can't be of more help with t","source_url":"https://www.reddit.com/r/DotA2/comments/1cpp8bw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"20e63565ce7422ed47a3","publication_date":"2024-05-11","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2806d73292","original_id":"306y3z","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Shady response from steam after they accused me of cmmiting fruad.","summary":"The user reports being permanently banned from trading, buying, and selling on the Steam Market and accused of fraud. Steam Support replied with a final canned message saying all relevant information was provided and there would be no further correspondence.","quote":"Hello Daniel,\n\nSteam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.\n\nYou will receive no further correspondence regarding this matter.","source_url":"https://www.reddit.com/r/Steam/comments/306y3z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"471a3c092e58e98118fe","publication_date":"2015-03-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24da028b8d","original_id":"httpssteamcommunitycomdiscussionsforum1038264246","tier":"A","category":"RESTORE_REFUSED","title":"Advocating for Change: Revisiting Steam's Item Restoration Policy :: Suggestions / Ideas","summary":"The poster is advocating a change to Steam's item restoration policy and quotes Valve stating that duplication lowers item value and that they do not restore items. This is a refusal to restore items.","quote":"Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone's inventory, we do not restore items.","source_url":"https://steamcommunity.com/discussions/forum/10/3826424631145008293/?l=norwegian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3616e6686670ed172426","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-855982c7cd","original_id":"httpssteamcommunitycomdiscussionsforum1496881136","tier":"A","category":"RESTORE_REFUSED","title":"Gift revoked :: Help and Tips","summary":"The user's gift was revoked after a trade involving items, and Steam Support said it was unable to restore the gift or associated items because the person traded with differed from the gift sender.","quote":"unable to restore the gift or any items associated with that trade.","source_url":"https://steamcommunity.com/discussions/forum/1/496881136908151266/?l=malay","source_host":"steamcommunity.com","source_status":"public_url","source_group":"aa330ac360b4352b273f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-357fb7fe9e","original_id":"pp_2wi667","tier":"A","category":"BAN_NO_REASON","title":"[PSA] Trade Banned Due To An Impersonator Possibly?","summary":"The user received a permanent trade ban on their Steam account worth a few thousand dollars, possibly due to confusion with an impersonator. Steam Support provided a standard automated system message stating the trading privileges were suspended for violating the Steam Trading Policy.","quote":"Your trading privileges have been permanently suspended for violations of the Steam Trading Policy.","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2wi667/","source_host":"www.reddit.com","source_status":"public_url","source_group":"464642754d997784213c","publication_date":"2015-02-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc536fec07","original_id":"ppc_c4c94ee","tier":"A","category":"RESTORE_REFUSED","title":"For a few reasons.\n\nFirst, duped items generally came about in one of two ways: either the item was duplicated via a gli","summary":"This text discusses the history and economic impact of duplicated items in Team Fortress 2, mentioning that item duplication historically occurred through glitches or Steam Support restorations.","quote":"First, duped items generally came about in one of two ways: either the item was duplicated via a glitch in the TF2/Steam trading interface, or the original item was stolen/got hacked from its original user and Steam support restored it.","source_url":"https://www.reddit.com/r/tf2trade/comments/s9rwr/_/c4c94ee/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be14da622a830ee0237e","publication_date":"2012-04-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e309c7cf1","original_id":"afp_258ocr","tier":"A","category":"RESTORE_REFUSED","title":"[PSA] To settle it once for all. Is Valve really returning hijacked items as a one time thing?","summary":"A Reddit post analyzes archived and current Steam Support help pages to confirm that Valve officially discontinued its policy of restoring hijacked items. The historical policy quote explicitly details the previous one-time restoration rule for specific games, while the current policy shifts full responsibility for account security onto the user.","quote":"Steam Support only restores Team Fortress 2, Dota 2, Counter-Strike: Global Offensive, and Steam Community items one time if your account gets hijacked and only if your items were lost 30 days ago or less. We will be unable to restore items if you get repeatedly hijacked as your account safety and security is your responsibility. For account security recommendations please visit this link.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/258ocr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"73397606912f1c0498bb","publication_date":"2014-05-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b0ae69ae1","original_id":"ppc_cign1kv","tier":"A","category":"BAN_NO_REASON","title":"I'll just share my experience here:\n\nI ran into this issue the first time I tried to purchase something this Summer Sale","summary":"The user tried to purchase games during a Summer Sale and received a support response stating that their credit card was permanently banned from Steam due to a prior chargeback. Support explained that chargebacks constitute payment fraud and warned that further abuse could lead to account locking. The user ultimately had to use a different payment method and missed out on sale prices.","quote":"Due to a prior chargeback on this account with this credit card, the credit card you have saved on your account has been permanently banned from use on Steam.\nA chargeback indicates that the credit card was used fraudulently, and charging back the game constitutes payment fraud on your part. \nYou have used the product, it costs us money to run the servers for your download and for your game play. \nAdditionally since this is a third party game, we have to pay the developer for the key regardless of the payment status of the transaction.\nYou can use another payment method, however further abuse may result in your account becoming permanently locked for violations of the Steam Subscriber Agreement:","source_url":"https://www.reddit.com/r/Steam/comments/291j62/_/cign1kv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05c19ad37f7693a07523","publication_date":"2014-06-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55001935fb","original_id":"2wiqql","tier":"A","category":"HACK_THEFT","title":"Recovering Hijacked Steam Account and Dota 2 Items","summary":"The user's Steam account was hijacked and Dota 2 items were stolen via gift wrap, so they do not appear in trade history. Steam Support replied by asking them to scan their computer, change passwords, and provide proof of ownership.","quote":"Scan your computer, change passwords, and giff us some proof of ownership.","source_url":"https://www.reddit.com/r/DotA2/comments/2wiqql/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8cf77f27af3457f40982","publication_date":"2015-02-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e44ae98a95","original_id":"18xwo6","tier":"A","category":"RECOVERY_HIJACK","title":"[HELP] My Steam Account Having Problems Please See Inside","summary":"User reports a Steam security alert saying the account may have been accessed by someone else and has restricted functionality until ownership is verified. No actual Steam Support reply is quoted.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ\n\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/DotA2/comments/18xwo6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92d096fddd509eb12854","publication_date":"2013-02-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9bd718318c","original_id":"pp_1sjtpr","tier":"A","category":"BAN_NO_REASON","title":"[Q] Any Idea for this issue? Raffle for sure if solved","summary":"Steam Support accused the user of providing false information to duplicate items and permanently locked their account. The user claims they are the victim of a scam and asks for advice on how to prove their innocence.","quote":"It appears you are providing false information to Steam Support with the intent to duplicate items. This activity has caused your account and associated Steam accounts to be permanently locked.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/1sjtpr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"23cadd60676edefbf8e0","publication_date":"2013-12-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a2268967b","original_id":"ppc_cord214","tier":"A","category":"BAN_NO_REASON","title":"so a little over two weeks ago i got trade banned which locked my few thousand dollar inventory which i had obtained thr","summary":"A user received a permanent trade ban locking their inventory worth a few thousand dollars, accompanied by a standard support notification. The user suspects the ban was mistakenly applied due to an impersonator with the same name.","quote":"Your trading privileges have been permanently suspended for violations of the Steam Trading Policy.","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2wazay/_/cord214/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c5eabca42e2826b7ad5","publication_date":"2015-02-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db5ad74f3e","original_id":"ppc_lfpho37","tier":"A","category":"BAN_NO_REASON","title":"You bought a steam account on face book ? It is against TOS.\n\nIts maybe not even about the stolen deck, they just looked","summary":"Valve's official policy text states that Steam accounts cannot be bought or sold, and doing so results in the account being permanently locked without the option to recover it or any associated inventory items and purchases.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only.\n\n\nWhat are the consequences of selling an account?\nWhen Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.\n\n\nWhat are the consequences of buying an account?\nIf you buy and use an account, you risk losing access to the account at any time with no option to recover it. When this happens, you'll also lose any value you've added to the account including but not limited to:\nRank, playtime, and stats\nPurchases or activated games\nInventory items purchased or acquired through gameplay","source_url":"https://www.reddit.com/r/SteamDeck/comments/1eg2ato/_/lfpho37/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1bbfb99e5fc16070319","publication_date":"2024-07-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32a9948300","original_id":"ppc_c858lmc","tier":"A","category":"BAN_NO_REASON","title":"I'd be happy to explain it to you. I think everybody that trades with me should have the right to at least how I was wro","summary":"A user received a temporary trade restriction and subsequent probation without explanation of the specific trades involved. Steam Support refused to provide details or remove the trade suspension, stating it would expire naturally.","quote":"Hello |name|,\n\n\nWe are unable to provide any details on the specific trade(s) that were reported as item/gift trading scams. This trade suspension will not be removed and will expire at the time noted a","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/17g2lp/_/c858lmc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ecd1f5fba0f76edea66","publication_date":"2013-01-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ced0f1d009","original_id":"pp_1i9ok84","tier":"A","category":"RESTORE_REFUSED","title":"OUTDATED SUPPORT \"Valve will no longer return items lost in Steam trade scams.\"","summary":"Valve's official policy states that they will no longer return items lost in Steam trade scams.","quote":"Valve will no longer return items lost in Steam trade scams.","source_url":"https://www.reddit.com/r/ohnePixel/comments/1i9ok84/","source_host":"www.reddit.com","source_status":"public_url","source_group":"90c6941e1f129ab32385","publication_date":"2025-01-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14a5cb2ad5","original_id":"ppc_dbjcq0p","tier":"A","category":"TRADE_REVERSAL","title":"Tried to post but got auto removed.\n\nSo a few days ago while playing my newly bought and downloaded Company of Heroes th","summary":"A user's account was compromised after their linked email was hacked, leading to an unauthorized refund of their newly purchased game, Company of Heroes. When the user contacted Steam Support asking to cancel the refund and keep the game while the funds were still pending, support refused, stating refunds cannot be reversed and they would not honor the sale price.","quote":"Once a refund has been processed it cannot be reversed. You can repurchase Company of Heroes 2 at any time at http://store.steampowered.com/\n\nPlease Note: If you originally purchased an item at a sale price and the sale has now ended, we cannot extend the previously discounted price for these items. \n\nThanks for using Steam,\t\nAziz","source_url":"https://www.reddit.com/r/Steam/comments/5j6acq/_/dbjcq0p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f94cbdb6750e24f47b2","publication_date":"2016-12-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32698a4d0e","original_id":"ppc_h1f34gc","tier":"A","category":"BAN_NO_REASON","title":"Same, purchased £100 steam wallet credit on the 6th and got a notification on the 9th that my account was locked. Have c","summary":"The user's account was automatically locked after a £100 wallet credit purchase due to an erroneous payment dispute report. Steam Support later unlocked the account, restored the wallet balance, and stated the issue stemmed from the bank, though the user noted multiple users across different banks experienced the same problem.","quote":"One or more transactions on your account were erroneously reported as disputed by the bank.\n\nNote: Payment disputes typically occur when the cardholder identifies unknown charges on their bank account or finds purchases that were made without their consent. In order to protect the Steam account and the cardholder from additional unknown charges, the account is automatically locked to prevent further purchases while the dispute is being reviewed.\n\nAt this time, your account restriction has been removed and any disputed purchases have been restored. We’re sorry for the worry and inconvenience this may have caused.\n\nIf you are missing any purchases, please feel free to reply, and someone will get back to you as soon as possible.","source_url":"https://www.reddit.com/r/steamsupport/comments/nwtpb0/_/h1f34gc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"30b3d666308fb11f5b45","publication_date":"2021-06-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d31d78d601","original_id":"httpshelpsteampoweredcomentextproofofowner","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support","summary":"The post contains only a Steam Support message stating they can assist after verifying Proof of Ownership if the issue cannot be resolved via help.steampowered.com. No specific account issue or outcome is described.","quote":"If the issue you're experiencing can't be resolved using help.steampowered.com, we will be happy to assist you after verifying Proof of Ownership for the","source_url":"https://help.steampowered.com/en?text=proof+of+owner","source_host":"help.steampowered.com","source_status":"public_url","source_group":"6fe05f26c8f694bb8b83","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f54ffd5bcf","original_id":"1ky9u2r","tier":"A","category":"API_KEY_THEFT","title":"Does anybody experience this? : r/Steam","summary":"The user asks if anyone has experienced this, and the post includes a Steam Support message stating they logged into a phishing site and an API key was set up on their account. Steam Support also says Valve does not recover scammed, stolen, or otherwise lost items.","quote":"You've logged into a phishing site and an API key has been set up on your account. Valve does not recover scammed, stolen or otherwise lost ...","source_url":"https://www.reddit.com/r/Steam/comments/1ky9u2r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6a5aa280a78d73f1ba5d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cde000a515","original_id":"pp_1o37z2l","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Unexpected attack vector","summary":"A user lost access to their Steam account when an attacker convinced Steam Support to remove the user's phone number and hand over control, despite having Steam Guard and a strong password enabled. After the user recovered the account, Steam Support replied stating they were aware of the specific situation and would be extra wary in the future.","quote":"We have been made aware of your specific situation and will be extra wary in making any changes in the future.","source_url":"https://www.reddit.com/r/steamsupport/comments/1o37z2l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"93b2c1e078e416acf117","publication_date":"2025-10-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4bc8830f8","original_id":"pp_2bst6u","tier":"A","category":"BAN_NO_REASON","title":"I got my steam account restricted (surprisingly) few minutes after trade","summary":"A user's Steam account with $1,000 worth of items and a high-MMR Dota 2 profile was permanently locked following a trade. After submitting multiple tickets, the user received an automated support response stating the account is permanently locked per the Steam Subscriber Agreement, followed by an incomplete agent reply.","quote":"lready created 3 tickets to steam support which 2 of them were closed without an answer, even automatic answer. Thankfully, i got 1 answer even its automatic answer which saying **Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.** . I just hope someone who had the same case and already solved it can help me. It has been 9 days and this day i cant even play anymore with that account. If i did something that might involving fraudently, i would like to be warned cos i really dont know what i've done since i j","source_url":"https://www.reddit.com/r/Steam/comments/2bst6u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05bc75f7b7ca1e0c2793","publication_date":"2014-07-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3accdc174c","original_id":"pp_2cwo6s","tier":"A","category":"BAN_NO_REASON","title":"Cancel Account Restriction (Steam support don't care) DOTA 2","summary":"The user received an automated account restriction message disabling purchasing, gifting, trading, and CD-key activation. The user complains that Steam Support is unresponsive and that mass user reporting triggered the automated ban, while also mentioning a related Dota 2 tournament payment issue involving 350 EUR.","quote":"This account will have restricted functionality until this issue is resolved.\n\nPurchasing, gifting, trading, and cd-key activation have been disabled.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/DotA2/comments/2cwo6s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"460517f7cb323e85b7e1","publication_date":"2014-08-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1bd8d418c1","original_id":"pp_2cwnp0","tier":"A","category":"BAN_NO_REASON","title":"Cancel Account Restriction","summary":"The user's Steam account received an automated restriction disabling purchasing, gifting, trading, and CD-key activation. The user suspects it was triggered by false reports related to a Dota 2 tournament and complains that Steam Support is not responding.","quote":"Cancel Account Restriction\n\nThis account will have restricted functionality until this issue is resolved.\n\nPurchasing, gifting, trading, and cd-key activation have been disabled.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/Steam/comments/2cwnp0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b59945ca24d04a2b553","publication_date":"2014-08-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6c76e845b","original_id":"av7bh9","tier":"A","category":"RESTORE_REFUSED","title":"Dota 2 Coordinator Issues due to AutoChess","summary":"The user had Dota 2 Battlecup coordinator/server issues and contacted Steam Support. Support suggested posting in Dota community hubs, blamed AutoChess server load, and said they cannot refund the Battlecup or ticket charges.","quote":"I encourage you to search for the issue and post about it in one of the more active Dota community hubs, as other users may be experiencing the same thing. The Dota team reads these various social channels as it helps them understand and prioritize what issues are most important to the community.\n\nDota 2 Subreddit\nOfficial Dota 2 Community Hub \n\nYour beacon of knowledge,\t\nAce\n\nThe recent server problems you've been experiencing are likely due to the excessive loads on the servers from AutoChess. \n\nThe developers are currently working hard to resolve this problem. Unfortunately we cannot refund the charges for the Battlecup or ticket, as Ac","source_url":"https://www.reddit.com/r/DotA2/comments/av7bh9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"81e67a00df8a867032fa","publication_date":"2019-02-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94f07848f0","original_id":"1obcqsb","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support ticket closing, waiting time","summary":"The user's account was stolen, and although they provided ownership proof such as bank statements and CD keys, Steam Support insisted they recover the original email address and warned the case may be closed if they cannot provide the necessary evidence.","quote":"Please note, if you no longer have access to the original email address, you will need to contact the email provider to recover it.\n  \nOnce we receive this information from you we can provide further assistance.\n  \nAdditionally, if you are unable to provide the necessary evidence in your next response, we may have to consider closing this case, as we currently have no further information to share.\n  \nSteam Support\nYvette","source_url":"https://www.reddit.com/r/steamsupport/comments/1obcqsb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08773eab35b75c82a1ad","publication_date":"2025-10-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e73c9a9de","original_id":"1wazfgu","tier":"A","category":"RESTORE_REFUSED","title":"Why wont steam let me pay my negtive steam balance?","summary":"The user has a negative Steam balance and cannot add funds to pay it off. Steam Support said the account is permanently locked due to payment disputes initiated by the cardholder in Oct. 2025, offers no repayment option, and told the user to create a new account.","quote":"Hi there,\n\nIt looks like you created multiple tickets including {TIcket ID here} for the same issue.\n\nThis account has been locked for multiple payment disputes that the cardholder initiated in Oct. 2025. Since the bank will no longer reverse these disputes and we do not offer a repayment option, the lock is permanent.\n\nYou can continue to play any games on this account that have not been disputed. If you'd like to resume purchasing, trading, and playing VAC secured servers, you will need to create a new account.\n\nWhile I understan","source_url":"https://www.reddit.com/r/steamsupport/comments/1wazfgu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f3050a6aaf82e3ee7b1","publication_date":"2026-09-08","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1cee52661","original_id":"httpssteamcommunitycomdiscussionsforum1316546114","tier":"A","category":"RESTORE_REFUSED","title":"Account was hacked and can't create a ticket for it :: Help and Tips","summary":"The user's account was hacked and they cannot create a support ticket because they lack the original creation email. A Steam Support reply quoted in the post says no items traded away during the incident will be returned and advises changing the email password.","quote":"Nothing should be there.** No items that have been traded away during this time will be returned to you. Change your Email’s password on your computer for safety","source_url":"https://steamcommunity.com/discussions/forum/1/3165461141529405785/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9e067982a25e64b90bd0","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b83003a33","original_id":"pp_8j30gu","tier":"A","category":"BAN_NO_REASON","title":"[Discussion]Got 2 of my storage accounts banned","summary":"The user had storage accounts banned due to suspected commercial or gambling activity. After contacting Steam Support, the accounts were unlocked with a warning that commercial use may lead to permanent bans in the future.","quote":"We reviewed your account and have unlocked it since you created this help request. You should now have full access to Steam.\n\nYour account was initially locked because it was reported for commercial use of Steam. Please note, using an account for commercial purposes, whether through trading or the Steam Market, may result in your account being permanently locked going forward.","source_url":"https://www.reddit.com/r/csgomarketforum/comments/8j30gu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"19410d5ee168f8754ba7","publication_date":"2018-05-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f85ddd4ef","original_id":"ppc_c1ljqru","tier":"A","category":"BAN_NO_REASON","title":"To the terms? [Here](http://store.steampowered.com/subscriber_agreement/):\n\n>13 TERM AND TERMINATION\n\n>Either you","summary":"The text quotes section 13 of the Steam Subscriber Agreement regarding termination and cancellation of accounts, noting that account cancellation is the user's sole remedy in disputes with Valve.","quote":"13 TERM AND TERMINATION\n\nEither you or Valve has the right to terminate or cancel your Account or a particular Subscription at any time. You understand and agree that the cancellation of your Account or a particular Subscription is your sole right and remedy with respect to any dispute with Valve.","source_url":"https://www.reddit.com/r/gaming/comments/g7n8u/_/c1ljqru/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b884e3aa41bad4d390cb","publication_date":"2011-03-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30a305ab27","original_id":"ppc_c5g0uur","tier":"A","category":"RECOVERY_HIJACK","title":"Could I share a bit of personal experience I recently had with steam that may make a hacking more preventable for the re","summary":"A Steam Support agent replied to a user named Ray, confirming that a note has been added to instruct support technicians to refer all future account tickets directly to that specific agent to prevent unauthorized account access.","quote":"Hello Ray,\n\nI have added a note instructing our support techs to refer all tickets to myself.\n\nIn the future, if you have account issues, I will be viewing the tickets and resolving the issues.\n\nIf you have any further difficulty, please let us know - we will be happy to assist you.","source_url":"https://www.reddit.com/r/tf2trade/comments/wsdpz/_/c5g0uur/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c7684afe029051dc633","publication_date":"2012-07-18","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0bb27d619","original_id":"ppc_muyc6so","tier":"A","category":"BAN_NO_REASON","title":"As Steam support replied to my message with only  \n\"We have closely reviewed your request. Your purchase is not eligible","summary":"Steam Support denied a refund request because the user's account received a game ban. The user subsequently posted about game developers allegedly abusing the ban system and shared links to forum complaints.","quote":"We have closely reviewed your request. Your purchase is not eligible for a refund because your account has received a ban for this game.","source_url":"https://www.reddit.com/r/VRGaming/comments/1kym26j/_/muyc6so/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f35ee1a62bff07009fcc","publication_date":"2025-05-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d869d7382","original_id":"1bfts36","tier":"A","category":"HACK_THEFT","title":"my account has been hijacked???","summary":"The user's Steam account was flagged for unexpected access from Saint Petersburg, RU, and they have contacted Steam Support. The quoted text is a Steam account security alert on their profile, not an actual support reply.","quote":"This account may have been accessed by someone else.  \nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.  \n  \nThis is not a ban.  \n  \n  \nAt 15 Mar @ 1:46pm, we observed an unexpected device using your Steam account from Saint Petersburg, RU.  \nThis may be the result of a phishing attack in which you gave Steam credentials to a fake website. It may also be a result of malware installed on your device or a shared computer you used.  \n  \n  \n  \nHere's what you should do next:  \nDo not communicate with supposed Steam agents on any chat service. The only way Steam Support will contact you is via the help system at help.steampowered.com.  \n  \nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.  \n  \n  \nContact Steam Support  \nMore information is available here: Reclaiming a Hijacked Steam Account FAQ  \n  \n  \n  \nThis account will have restricted functionality until the owner has regained access.  \nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/steamsupport/comments/1bfts36/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57929f7097f146de6573","publication_date":"2024-03-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-404d14f133","original_id":"ppc_jnt5mx2","tier":"A","category":"BAN_NO_REASON","title":"Tldr: it's against steam TOS.\n\n\nFrom Steam support:\n\n\nBuying or selling a Steam account\n\nCan I buy or sell my Steam acco","summary":"This is published Steam policy text explaining that buying or selling Steam accounts is prohibited and results in permanent account locking without recovery options. It details the consequences for both buyers and sellers, including the loss of games, inventory items, and progress.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only.","source_url":"https://www.reddit.com/r/computerwargames/comments/146z77d/_/jnt5mx2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5559957da5c894409bfe","publication_date":"2023-06-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88cbd81098","original_id":"pb74k","tier":"A","category":"RESTORE_REFUSED","title":"Missing game from Steam account. Steam Support refuses to help me unless I provide a picture of cd-key as proof. Don't have it. Can we get Valve to see this?","summary":"The user's Dead Island game disappeared from their Steam library. Steam Support said it must verify CD Key ownership, and the user cannot provide it.","quote":"In order to investigate this issue, we must verify your ownership of the CD Key. Please handwrite your Support Ticket Number [REMOVED] on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format.  Please ensure that you submit a full-color image, rather than a photocopy.","source_url":"https://www.reddit.com/r/Steam/comments/pb74k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a45066160aec7772f1ee","publication_date":"2012-02-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a8679573f","original_id":"1ngc5h","tier":"A","category":"HACK_THEFT","title":"Credit Card Unauthorized Use Question","summary":"The user's credit card issuer flagged unauthorized Valve/Steam charges made through a different Steam account, and the user opened a Steam ticket to ask whether their own account could be affected. The post does not include any quoted Steam Support reply.","quote":"As long as your bank does not chargeback this (or any other transaction) related to your account, you should be fine.","source_url":"https://www.reddit.com/r/Steam/comments/1ngc5h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"82e8774d0751347de2dd","publication_date":"2013-09-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c95ba84df1","original_id":"pp_24vshl","tier":"A","category":"BAN_NO_REASON","title":"[Q] Help Me , My acc has been trade banned !","summary":"A user's Steam account was permanently trade banned after selling multiple CS:GO gift copies in bulk to a trader. When the user contacted Steam Support, they received a canned response stating the account was locked due to fraud activity.","quote":"We have found activity in the Steam account related to fraud.\nPer the Steam Subscriber Agreement, we have locked the account permanently","source_url":"https://www.reddit.com/r/Dota2Trade/comments/24vshl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b7c6746295ba15ccfe2b","publication_date":"2014-05-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66d720b37a","original_id":"1eextjn","tier":"A","category":"HACK_THEFT","title":"My brothers account has been hijacked","summary":"The user's brother's Steam account was hijacked, with an unexpected device accessing it from Saint Petersburg, RU. Steam displayed a security restriction notice instructing them to contact Steam Support, and the user has submitted a request but is unsure what else to do.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.\n\nThis is not a ban.\n\nAt 15. May @ 1:46pm, we observed an unexpected device using your Steam account from Saint Petersburg, RU.\n\nThis may be the result of a phishing attack in which you gave Steam credentials to a fake website. It may also be a result of malware installed on your device or a shared computer you used.\n\nHere's what you should do next:\n\nDo not communicate with supposed Steam agents on any chat service. The only way Steam Support will contact you is via the help system at help.steampowered.com.\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.\n\nContact Steam Support\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/steamsupport/comments/1eextjn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"28457c161dc8c90cc837","publication_date":"2024-07-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ab3778f93","original_id":"pp_bwoz1o","tier":"A","category":"BAN_NO_REASON","title":"Clarification on VAC","summary":"This is an excerpt from Steam's official policy page explaining that VAC bans are permanent, non-negotiable, and prevent players from accessing secure servers. The text is posted by a user discussing confusion around VAC-banned players on secure servers.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.\n\nAs Valve has a zero-tolerance policy towards cheating, all VAC bans are permanent in nature and will not be lifted over time. Once you receive a VAC ban you may no longer play on VAC secure servers.","source_url":"https://www.reddit.com/r/tf2/comments/bwoz1o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a8e74a5219cfa3ea055","publication_date":"2019-06-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa20a0a769","original_id":"1e9tgdz","tier":"A","category":"HACK_THEFT","title":"Question about phishing scam techniques...","summary":"User received a Steam account alert saying the account may have been accessed by someone else, with modifications temporarily restricted and functionality disabled until ownership is regained. The quoted Steam Support alert instructs them to contact Steam Support for assistance.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.\n\nHere's what you should do next:\n\nContact Steam Support\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations","source_url":"https://www.reddit.com/r/steamsupport/comments/1e9tgdz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a0d3ac4d4cc3bde96ee9","publication_date":"2024-07-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90d150353f","original_id":"ppc_cr4gacq","tier":"A","category":"RECOVERY_HIJACK","title":"I'm sick and tired of Steam support. I feel like they should look at Blizzard. Anyway, my story is that my account got h","summary":"The user's account was repeatedly hacked and Steam Support sent the same automated ownership verification template across multiple tickets despite the user providing the requested first email address multiple times.","quote":"Hello,\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account. If you have not already please provide as much of the following as possible:\n\nPlease provide the first email address that was used on the Steam account.\n\nOnce we have verified the correct information we may proceed with the issue.","source_url":"https://www.reddit.com/r/Steam/comments/34timn/_/cr4gacq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a84721246da7dea01bea","publication_date":"2015-05-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3e0ec7bbe","original_id":"ppc_d8rxqqh","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"I have been, for three days now. Nothing. Contacted steam support, they asked for my old number and credit card info. I","summary":"After the user provided verification details, Steam Support removed the phone number from the account and instructed them to add a new one, but the user remains unable to log in.","quote":"We have removed the current phone number from your account.\n\nYou can now add a new phone number through Steam, or the Steam mobile application. \n\nPlease remember to record your recovery code should you enable Steam Guard mobile authentication.","source_url":"https://www.reddit.com/r/Steam/comments/57h6ut/_/d8rxqqh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5040e58452cbbd2dc8f9","publication_date":"2016-10-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13ddbeb30e","original_id":"pp_11bvloc","tier":"A","category":"BAN_NO_REASON","title":"Fraudulent activity.","summary":"The user's account was permanently locked by Steam Support for alleged payment region falsification and regional pricing circumvention after their first credit card payment. Steam Support refused to unlock the account, citing violations of the Steam Subscriber Agreement.","quote":"This account was used to falsify payment region and to circumvent regional pricing and product restrictions. As a result, the account is permanently locked.\n\nFraudulent behavior is prohibited by the Steam Subscriber Agreement. The account will not be unlocked.","source_url":"https://www.reddit.com/r/steamsupport/comments/11bvloc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08e55134f1b4834fc885","publication_date":"2023-02-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f374b359b","original_id":"ppc_muuwndt","tier":"A","category":"BAN_NO_REASON","title":"As Steam support replied to my message with only  \n\"We have closely reviewed your request. Your purchase is not eligible","summary":"Steam Support denied a refund request because the user's account received a game ban, prompting the user to compile forum reports regarding developer game bans.","quote":"We have closely reviewed your request. Your purchase is not eligible for a refund because your account has received a ban for this game.","source_url":"https://www.reddit.com/r/SomeOrdinaryGmrs/comments/1kxooe5/_/muuwndt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e1bff753db24c487e866","publication_date":"2025-05-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1419cb24f8","original_id":"ppc_hewr7h6","tier":"A","category":"HACK_THEFT","title":"You need to confirm via email, but also wait up to 2 weeks for the hold to expire.\n\nThe hold time is there as a security","summary":"This is Steam policy text explaining trade hold durations, security measures for stolen accounts, and the requirements for using the Steam Mobile Authenticator.","quote":"You need to confirm via email, but also wait up to 2 weeks for the hold to expire.\n\nThe hold time is there as a security measure to give time for stolen accounts to be disabled or removed before any items are traded away.\n\nIf you wish to trade instantly, you need to setup 2 factor authentication via Steam mobile authenticator. While not 100% protection, Valve considers it secure enough that trade holds will be no longer necessary for accounts sending items.\n\nNote that when enabling 2 factor authentication on Steam, or changing any other significant security settings; you will need to wait 1 week before doing certain activities, such as trading.","source_url":"https://www.reddit.com/r/tf2/comments/pypilc/_/hewr7h6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb0d29c1de6ffb7e39a5","publication_date":"2021-09-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f737ccf325","original_id":"pp_35rcfe","tier":"A","category":"BAN_NO_REASON","title":"[Q] Steam Locked Through Trafficking?","summary":"Steam Support agent Chloé informed the user on May 12, 2015, that their account was permanently locked due to suspected trafficking, laundering, or reselling of fraudulently obtained items via community market transactions. Support refused to unlock the account, citing violations of the Steam Subscriber Agreement.","quote":"We have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/35rcfe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c77a7b4f06fe6e1d9891","publication_date":"2015-05-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed2ffd8f8c","original_id":"ppc_cr7g1lb","tier":"A","category":"BAN_NO_REASON","title":"Have you heard anything from Steam Support? I was scammed by him a month ago and got a trade/market ban from Steam. I am","summary":"The user received a trade and market ban following a scam, and Steam Support replied stating the account was locked due to fraudulent activity related to trafficking or laundering items, refusing to unlock it.","quote":"We have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner.\n\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/csgoscammers/comments/35ay8r/_/cr7g1lb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ecb1567c8abf0d6f763a","publication_date":"2015-05-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db9a7c6084","original_id":"1d8bknt","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Support closed ticket about missing characters and skins ...","summary":"The user reported missing characters and skins, and Steam Support closed the ticket, saying there would be no additional response.","quote":"Please note that your ticket has been closed and you will not receive an additional response. If you experience a different issue, please ...","source_url":"https://www.reddit.com/r/MultiVersusTheGame/comments/1d8bknt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed1b22136921270886c9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-893c090596","original_id":"fp_58877877516985","tier":"A","category":"RESTORE_REFUSED","title":"Will I get my items back if they are stolen from my hijacked accoung?","summary":"Steam Support policy states that inventory restorations are handled on a case-by-case basis and require internal verification by technicians.","quote":"Inventory restorations are granted on a case by case basis. In order for Steam Support to restore items, technicians will need to verify, using Steam's internal ...","source_url":"https://steamcommunity.com/discussions/forum/1/541907867755327967/?l=polish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0171131bd2304116f88d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08f2f64814","original_id":"pp_2q7r6o","tier":"A","category":"BAN_NO_REASON","title":"Steam Market Ban for no reason.","summary":"A user with a level 64 Steam account and approximately 3000 EUR spent on items received an automated restriction message stating their account was flagged for violations of the Steam Terms of Service Agreement, disabling market, trading, and purchasing functions without a specific reason provided.","quote":"This account has violated the Steam Terms of Service Agreement.\n\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/DotA2/comments/2q7r6o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e868700e0c6b7d2a1dfa","publication_date":"2014-12-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b69d1e7bdb","original_id":"pp_9df2uh","tier":"A","category":"BAN_NO_REASON","title":"Chat ban for 7 days after update bug likely confirmed by steam support","summary":"The user received an unexpected 7-day chat ban after updating Dota 2 and contacted Steam Support. Steam Support replied stating that the account is currently banned from regional in-game chat, which the user believes confirms a system bug since the ban affected all in-game chat.","quote":"I see that your account is currently banned from regional in-game chat","source_url":"https://www.reddit.com/r/DotA2/comments/9df2uh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13265eb52a803a8236fa","publication_date":"2018-09-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a83ce1e8c","original_id":"1mmlum1","tier":"A","category":"RESTORE_REFUSED","title":"r/steamsupport on Reddit: Why Steam wont give your items or founds back if they got traded or deleted?","summary":"The user asks whether Steam's policy means scammed or stolen items cannot be restored, quoting Steam Support saying it does not reinstate items no longer on accounts for any reason. This is policy text, not a personal ticket reply.","quote":"Steam Support does not reinstate items that are no longer on accounts for any reason, including trades, Market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/steamsupport/comments/1mmlum1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dba91f3cca9e54a26d23","publication_date":"2025-08-10","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a367cb3f4","original_id":"httpssteamcommunitycomdiscussionsforum1016983006","tier":"A","category":"RESTORE_REFUSED","title":"Duplicating lost items Valve refuse to give back :: Suggestions / Ideas","summary":"The user reports that previously traded items were removed without permission, and Steam Support refused to restore them, stating that it does not restore scammed, lost, or stolen items for any reason.","quote":"Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason","source_url":"https://steamcommunity.com/discussions/forum/10/1698300679775631515/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fb4c66d5c430e6f3aa00","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e3d8f27ac","original_id":"ppc_czfmugb","tier":"A","category":"RECOVERY_HIJACK","title":"Got Hacked and Hacker locked my Steam account down through google, and steam Support is giving me bullshit\n\nSo recently","summary":"The user's account was compromised after their Google account was hacked. Steam Support agent Sierra repeatedly requested payment verification details such as invoice IDs or credit card information that the user could not provide because they only used Steam wallet codes, making account recovery difficult.","quote":"-Invoice ID associated with a purchase on the account. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number:","source_url":"https://www.reddit.com/r/Steam/comments/42l863/_/czfmugb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e3c92dd5b8351ac2926","publication_date":"2016-01-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71b525518b","original_id":"ppc_cnvzffc","tier":"A","category":"RESTORE_REFUSED","title":"Steam is just ruining everything.. First 7days waiting on SCM... That would be OK but you will hate it as you want to bu","summary":"The user quotes Valve's policy warning that disabling trade confirmation emails means Steam Support will not assist in recovering stolen items for any reason. The author complains about restrictive trade holds and mandatory email confirmations.","quote":"You will not be required to confirm trades and will not receive email about trades. Steam Support will also not provide you with any assistance in recovering items that were stolen from your account, for any reason.","source_url":"https://www.reddit.com/r/Steam/comments/2t4aor/_/cnvzffc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d605b0791b40e38a0d8","publication_date":"2015-01-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f14abee1eb","original_id":"pp_1lkwqh","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Items aren't dropping since the idle update.","summary":"A user reported a bug where Team Fortress 2 item drops stopped working after an update. Steam Support responded with a canned brush-off stating there are no known bugs with the item drop system and immediately closed the ticket.","quote":"Hello Dicks,\n\nThere are no known bugs with our item drop system.","source_url":"https://www.reddit.com/r/tf2/comments/1lkwqh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00c5d158f8fa771a9fc0","publication_date":"2013-09-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a40dc24959","original_id":"pp_39ingj","tier":"A","category":"BAN_NO_REASON","title":"My tale of Steam Support woe","summary":"The user's son accidentally purchased over $653 worth of DLC on Steam, leading the user to request a refund. Steam Support replied warning that granting the refund would permanently ban the credit card and restrict the account for 6 months.","quote":"This will permanently ban the credit card from Steam and the Steam account will be restricted for a 6 month period; restricted accounts are blocked from purc","source_url":"https://www.reddit.com/r/Steam/comments/39ingj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ffc41d637bde69aa5a93","publication_date":"2015-06-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ce04444f6","original_id":"1c3207","tier":"A","category":"BAN_NO_REASON","title":"I was falsely banned for cheating and Steam is refusing to review my evidence that I am innocent. What should I do?","summary":"The user claims they were falsely VAC banned in Call of Duty: Black Ops II and submitted theater-mode gameplay as proof of innocence. Steam Support replied with a closing message saying they could no longer help with the issue.","quote":"We can no longer help you with this issue. Thank you for contacting Steam support.","source_url":"https://www.reddit.com/r/Steam/comments/1c3207/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c48bdd8661fc586d4efc","publication_date":"2013-04-10","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e6e84852a","original_id":"ppc_c0pnpx0","tier":"A","category":"BAN_NO_REASON","title":"I'm the guy from the thread above, and after losing hope shortly after posting that thread, i gave it another go with st","summary":"A user named Daniel had his account suspended over disputed game purchases and was told he must repurchase them at full price. After explaining he could not afford it, a Steam Support agent replied that they could not offer the sale price again, but made a one-time exception by waiving the repurchase requirement while lifting the suspension.","quote":"Hello Daniel, Unfortunately, there is no way for us to change the current price of the game back to the sale price or to offer a partial discount. I have made a note in your account that I have waived the requirement of repurchasing the games. Again, please note, this is a one time exception to our policy, any future chargebacks or payment reversals will result in the account, and all the games therein, being permanently locked.","source_url":"https://www.reddit.com/r/gaming/comments/c1pfr/_/c0pnpx0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0af5352a6ffeee370e0a","publication_date":"2010-05-09","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea748899c9","original_id":"pp_2119vt","tier":"A","category":"RESTORE_REFUSED","title":"[PSA] NARUTO SHIPPUDEN: Ultimate Ninja STORM 3 Full Burst - Region Locks / Server Locks","summary":"The user contacted Steam Support because they activated the wrong regional version (North American instead of European) of Naruto Shippuden: Ultimate Ninja Storm 3, resulting in server and lag issues. Steam Support acknowledged the version on the account but the message cuts off while offering assistance.","quote":"Hello,\nI show that you do have the North American version of Naruto Shippuden Ultimate Ninja Storm 3 on your account.\nI can assist you in permane","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/2119vt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7dc0a5c65a27123955e4","publication_date":"2014-03-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13b8f3e7f5","original_id":"ppc_jpmuakq","tier":"A","category":"BAN_NO_REASON","title":"From Steam ToS\n\n`Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What a","summary":"Steam policy states that accounts cannot be bought or sold. If Steam's support team notices an account has been sold, it will be permanently locked.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequences of selling an account? When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller","source_url":"https://www.reddit.com/r/SteamDeck/comments/14jp5bc/_/jpmuakq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"271e62ef3b1838fc4f55","publication_date":"2023-06-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-493e11c453","original_id":"ppc_oepsgwf","tier":"A","category":"BAN_NO_REASON","title":"That's now how a permanent suspension works. An account being permanently suspended means that the account is locked wit","summary":"Steam policy text explaining that account locks are issued for violations of the Steam Subscriber Agreement and can be temporary or permanent restrictions.","quote":"Account Locks are issued for various reasons related to violations of the Steam Subscriber Agreement. Some locks are intended to freeze an account in its current state until the account's owner contacts Steam Support to resolve the issue, and others are intended as temporary or permanent restrictions applied in response to a violation of Steam's rules. Any account lock's notification message will tell you what's restricted and why.","source_url":"https://www.reddit.com/r/pcgaming/comments/1se4r4p/_/oepsgwf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c0a7157918c0164299a6","publication_date":"2026-04-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e3f1e638e","original_id":"ppc_ccixjwm","tier":"A","category":"BAN_NO_REASON","title":"Like i said in the description, i sent them an email asking if i could repurchase the games and just yesterday i got a r","summary":"Steam Support responded to a user regarding a chargeback issue, stating they are researching with the payment processor and Amex. They reactivated the user's account as a customer service gesture while keeping the games locked pending resolution.","quote":"We are currently researching with the payment processor and Amex for a resolution. \n\nI have reactivated your account as a customer service gesture. The  game(s) will remain locked until the chargeback is resolved. \n\nYour account is now activated.\n\nIf you have any further questions, please let us know - we will be happy to assist you.","source_url":"https://www.reddit.com/r/Steam/comments/1ncmhq/_/ccixjwm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0009ced59146ad484614","publication_date":"2013-10-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ba65644d2","original_id":"ppc_cp5ow8e","tier":"A","category":"BAN_NO_REASON","title":"Well,\n\nAs it turns out my issue has been resolved by steam support in a record breaking 48 hours, response from steam su","summary":"Steam Support resolved an account purchasing lock within 48 hours after the fraud protection system triggered refunds and locked the account. The support agent verified no fraudulent activity was taking place, removed the lock, and advised the user they could repurchase the content.","quote":"Several purchases on this account were recently refunded by our fraud protection system. The account was temporarily locked to protect the cardholder from additional charges and safeguard the Steam account.\n\nI have removed the purchasing lock since I can see that the account is not being used for fraudulent activity. You are free to re-purchase any of the content that was refunded by our fraud system. The refunds may take up to ten days to post to your account.\n\nWe apologize for any inconvenience this issue may have caused","source_url":"https://www.reddit.com/r/Steam/comments/2y0fbg/_/cp5ow8e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5e52d3fd4c2824ce46ed","publication_date":"2015-03-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b21952f7b","original_id":"pp_k2cqdn","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"What is Windows Secure Application Manager and how do I remove it?","summary":"Steam Support responded to a user's Steam Link troubleshooting ticket by stating that Windows Secure Application Manager is running and interfering with Steam, advising the user to remove it.","quote":"Your system report indicates that Windows Secure Application Manager is running on your computer. This software is known to interfere with the Steam client and games. Please try completely removing all of this software and re-testing the issue.","source_url":"https://www.reddit.com/r/techsupport/comments/k2cqdn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f6a547bb7cf1050b9bd3","publication_date":"2020-11-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fef33d8d3f","original_id":"pp_1ev6amg","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Lost Prime Status After Returning to CS2—Need Help!","summary":"A user lost their Counter-Strike 2 Prime Status despite having purchased it in 2020 and playing actively. Steam Support repeatedly sent a canned response citing a policy about complimentary CS:GO Prime Status and closed the tickets without addressing the user's proof.","quote":"Beginning May 10th, 2024, players who launch Counter-Strike 2 for the first time will not have Prime Status if they had previously received a complimentary Prime Status license through gameplay in CS: GO.","source_url":"https://www.reddit.com/r/cs2/comments/1ev6amg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"349e616aae79aad6a86a","publication_date":"2024-08-18","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e59733e22","original_id":"ppc_on1l13c","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I tried to contact steam support yesterday because I was going insane with the amount of cheaters I get because of my tr","summary":"A user contacted Steam Support regarding low trust factor and cheaters in their games. Steam Support responded with an automated-style message stating they do not review cheat reports through help requests and directed the user to use the in-game reporting tool.","quote":"Reports through help requests are not reviewed by the VAC team and we do not take action on accounts reported for cheating at Steam Support. For this reason, we can only encourage you to continue reporting players you believe are cheating through the in-game report function.","source_url":"https://www.reddit.com/r/cs2/comments/1tghusx/_/on1l13c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4375f13a80a598d00ab7","publication_date":"2026-05-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b5269b3d6","original_id":"ppc_c3zxluv","tier":"A","category":"RECOVERY_HIJACK","title":"I'm not sure what game was the issue, or why they flagged my account.  Just woke up one day to an error on logging in.","summary":"The user's account was flagged and locked, leading to a lengthy dispute where Steam Support initially insisted that retail CD keys had to be provided via physical packaged copies from third-party stores. After the user submitted extensive banking and purchase proof, support eventually unlocked the account while falsely claiming the account may have been hijacked.","quote":"Hello Devin,\n\nIt is not seeing anything as anything. Retail CD Keys were registered to this account. If you purchased a game from another store, they should provide you with the packaged retail copy of the game which should include the CD Key and game disc.","source_url":"https://www.reddit.com/r/GameDeals/comments/qowu2/_/c3zxluv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f67e6f1bcb0c056c882","publication_date":"2012-03-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a73605c795","original_id":"ppc_cub9f5o","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"[Question]: Is there a better way of contacting steam rather than tickets?\n\nI'm having an issue which i purchased Final","summary":"The user contacted Steam Support because they did not receive promotional Dota 2 items after purchasing Final Fantasy Type-0 before the deadline. Steam Support responded with a form message noting a recent login and purchase, prompting the user to reply if they still needed help or ignore it to close the ticket.","quote":"Hello Seyren,\n\nI see that you've logged in and completed a purchase since submitting your last message to Steam Support. \n\nIf you still need help with this issue, please let us know in a reply to this ticket.\n\nIf the issue is resolved, there is no need to reply to this message - your ticket will be closed automatically.","source_url":"https://www.reddit.com/r/Steam/comments/3hb7h5/_/cub9f5o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1b695ec1d3c46f3363e4","publication_date":"2015-08-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88bb788afe","original_id":"ppc_cvw85b8","tier":"A","category":"HACK_THEFT","title":"Sounds like someone is trying to reset your password and is sending the recovery code to the phone # on file. Note that","summary":"Steam sent an automated notification warning the user that someone is attempting to reset their password using the phone number on file. The system notes this only requires the account name and does not necessarily indicate a compromise.","quote":"Sounds like someone is trying to reset your password and is sending the recovery code to the phone # on file. Note that \n\nSounds like someone is trying to reset your password and is sending the recovery code to the phone # on file. Note that anyone can do this but they'd have to know your account name. Its possible that the person is trying to recover an account name that is similar to yours.\n\nNote it is not an indication yoru account is compromised. It just means someone knows your steam account name, and that might just be a fluke as they're typing in the wrong account name and it just happens to be yours.","source_url":"https://www.reddit.com/r/Steam/comments/3nkk5m/_/cvw85b8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ed27a058522de10e223","publication_date":"2015-10-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca8e54e09a","original_id":"ppc_ie65xcm","tier":"A","category":"RECOVERY_HIJACK","title":"So I did a Steam beta update, and when I reload into Steam it's in Chinese. Of course I immediately change password. The","summary":"A user experienced an account lockout after a Steam beta update changed their language to Chinese. When contacting Steam Support to recover the 12-year-old account containing over 1000 games, support refused to make account changes because the user no longer had access to the original email address.","quote":"If you no longer have access to the original email address, you will need to contact the email provider to recover it.\nPlease note, if you are not able to perform this action we will not be able to make changes to the account.","source_url":"https://www.reddit.com/r/Steam/comments/v2ea17/_/ie65xcm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"56477801d6f5780f4744","publication_date":"2022-06-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25feb100a0","original_id":"ppc_ka2d74z","tier":"A","category":"BAN_NO_REASON","title":"Hi, i get this letter from steam support as an answer.\nWhat does it mean? xd\n\n\n\n\n\nWe have detected attempts to engage in","summary":"Steam Support notified the user about detected fraudulent payment activity and account region falsification. The support agent made a one-time exception to unlock the account, warning that any future violations will result in permanent bans across all accounts.","quote":"We have detected attempts to engage in fraudulent payment activity on this Steam account. You are responsible for the actions of anyone using your account. Do not attempt to falsify your payment region. Do not allow anyone to access your account for any reason.\n\nThis activity normally results in permanent restrictions. However, I've made a one-time exception and unlocked the account.\n\nWhile we want you to continue to enjoy Steam, we will not warn you about this again. Any further activity of this type, on any account, will cause all of your Steam accounts to be permanently locked.\n\nValve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/Steam/comments/bg7wft/_/ka2d74z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14f692c445a1ddf3002e","publication_date":"2023-11-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c9708ca58","original_id":"ppc_jca9u4a","tier":"A","category":"BAN_NO_REASON","title":"\"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequen","summary":"This is official Steam policy text stating that Steam accounts cannot be bought or sold, and that accounts found to have been sold will be permanently locked by Steam Support regardless of current possession.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequences of selling an account? When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/literaciafinanceira/comments/11rkwcs/_/jca9u4a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5eaa9b1b9d4798410bf4","publication_date":"2023-03-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e29efa9a01","original_id":"ppc_j0gdafx","tier":"A","category":"BAN_NO_REASON","title":"Ok fair enough, but if we are being completely honest anyone that comes to g2a to buy a product is looking for a key to","summary":"Steam policy text stating that accounts cannot be bought or sold, and that accounts found to have been sold will be permanently locked by Steam Support.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequences of selling an account? When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/G2A_Help/comments/zlh09k/_/j0gdafx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d9e22d2c203a279df65","publication_date":"2022-12-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9e4ae51f7","original_id":"ppc_ii4ziis","tier":"A","category":"BAN_NO_REASON","title":"Then punish them it is literally on their rules\n\n**not because you have access to illegal substance doesnt mean you are","summary":"Valve's official policy states that Steam accounts cannot be bought or sold, and accounts will be permanently locked if support notices they have been sold.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequences of selling an account? When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/DotA2/comments/wb53zy/_/ii4ziis/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d7acc4e27fd737db40a8","publication_date":"2022-07-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8b974a769","original_id":"pp_34k2f6","tier":"A","category":"TRADE_REVERSAL","title":"A possible problem after Steam Market currency conversion meltdown for US users.","summary":"Valve published an announcement regarding a currency exchange rate error involving Indonesian Rupiahs on the Community Market, which resulted in heavily discounted purchases. Valve stated they reverted transactions by returning items to sellers and wallet funds to buyers, though some transaction histories and wallet balances required further fixing.","quote":"Early this morning, a problem with our currency exchange rate data allowed users who use Indonesian Rupiahs in their Steam wallet to make purchases on the Community Market at heavily discounted prices. We have reverted as many of these purchases as possible. Steam Trading and the Community Market were both disabled while this rollback process was occurring, but are now enabled once again.\n\nA relatively small set of users have one or more transactions where the item was restored back to the seller, but the wallet funds have not yet been returned to the buyer. We are still working to resolve this issue and appreciate your patience while we sort everything out.\n\nUsers using codes to add Indonesian Rupiahs to their Steam Wallets may have noticed that the wrong amount was added. These credits will be fixed later today.","source_url":"https://www.reddit.com/r/Steam/comments/34k2f6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e7d16151bbf584267d1","publication_date":"2015-05-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-899b92a39e","original_id":"pp_qetq17","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I bought and invalid key and support has been ignoring me for over 4 hours","summary":"The user purchased an invalid game key for Fallout VR from a third-party reseller and contacted Steam Support. Steam Support suggested entering the code in the correct activation menu, after which they stopped responding to the user's follow-up messages.","quote":"We have noticed that you might have entered the code in the wrong place. Could you please head to Games, then click Activate a Product on Steam and try redeeming the code then?","source_url":"https://www.reddit.com/r/Gamivo/comments/qetq17/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a2dbca776210374b348","publication_date":"2021-10-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-603a6c59c6","original_id":"ppc_eejwhvg","tier":"A","category":"BAN_NO_REASON","title":"There may be extenuating circumstances but Valves official stance is that under normal circumstances no VAC bans will be","summary":"Valve's official policy states that VAC bans are permanent, non-negotiable, and cannot be manually removed by Steam Support, noting they are only removed automatically if found to be issued incorrectly.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.\nIf a VAC ban is determined to have been issued incorrectly, it will automatically be removed. If you wish to discuss Valve Anti-Cheat with the community, you may do so here.","source_url":"https://www.reddit.com/r/Steam/comments/ahvloh/_/eejwhvg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb606678522524c12d33","publication_date":"2019-01-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0dd5d4de5e","original_id":"1tlbb8","tier":"A","category":"BAN_NO_REASON","title":"Had to submit ticket to steam, saw my old tickets, remembered why i hated steam and vowed never to buy anything from them (steam cites privacy policy against my own account)","summary":"User's Steam account was suspended and they asked why; Steam Support responded with a boilerplate account-ownership verification request for payment or retail information instead of explaining the suspension.","quote":"Hello *****/n/nThank you for contacting Steam Support./n/nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s)./n/nIf you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, expiration date, and last four digits of the card used with the order(s)./n/nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number./n/nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number 7466-ETHB-6636 on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy./n/nIf you have any difficulty locating the CD Key on the packaging, please see the following link:/nURL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601/n/nExample scans:/nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg/nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg/n/nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/Steam/comments/1tlbb8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"122878e26cd3f364c9f8","publication_date":"2013-12-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0735675f5","original_id":"httpswwwvintageisthenewoldcomfaqcansteamrestored","tier":"A","category":"RESTORE_REFUSED","title":"Can Steam restore deleted items?","summary":"The user asks whether Steam can restore deleted items, and the quoted Steam Support text says it does not restore scammed, lost, or stolen items because doing so would require duplicating items.","quote":"Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. Since Steam Support does not remove items from accounts, we'd have to <strong>duplicate an item to restore it</strong>.","source_url":"https://www.vintageisthenewold.com/faq/can-steam-restore-deleted-items","source_host":"www.vintageisthenewold.com","source_status":"public_url","source_group":"fc2953280a1927b5de16","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e17a6f66af","original_id":"ppc_db7jofo","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"1\\. message\n\n>1 Message by you on Thu, Apr 23 2015 13:10\n\n2\\. message\n\n>2 Message by you on Thu, Apr 23 2015 13:14","summary":"Steam Support agent Kunkka replied to the user's ticket after a waiting period of nearly four weeks, incorrectly assuming the issue was resolved and closing the conversation with a canned response. The user complains about consistently slow first-response times from Steam Support over 13 years.","quote":"Hello Talking_Teddy  \nI am glad that the issue is resolved. \n\nPlease let us know if you encounter any further difficulty - we will be happy to assist you.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/5id5vc/_/db7jofo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"19da038c11ed754fc991","publication_date":"2016-12-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d69c76bfc","original_id":"pp_hlbca8","tier":"A","category":"RESTORE_REFUSED","title":"SCAMMING!","summary":"A user reported a Path of Exile player trading scam involving a manipulated 6-link item swap. Steam Support responded by refusing to restore the items or intervene in player trades, citing their policy of non-involvement in trade disputes.","quote":"Thank you for contacting us and I am sorry to hear that this has happened!\n\nI'm very sorry for the loss of your items, but unfortunately there is nothing we can do to get them back. In the case of player trading, it's up to the players to confirm that the items they're receiving are the correct ones. We have a system in place that doesn't allow the trade to be completed until the items have been checked by both parties. It's our policy not to get involved in player trade disputes, as we don't have the resources to fully investigate each one and police them.\n\nA player is unlikely to get a ban for scamming, but I've taken a note of the account in question, and will be flagging it to keep an eye on. When players report others for any kind of behaviour, from scamming, to real world trading, to","source_url":"https://www.reddit.com/r/PathofExileTrades/comments/hlbca8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa0b0af2451539381a8c","publication_date":"2020-07-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f18aa3c5e7","original_id":"pp_1j4kauz","tier":"A","category":"BAN_NO_REASON","title":"Please help - account locked for fraud immediately after creating and purchasing steam deck","summary":"A user created a new Steam account to purchase a Steam Deck, which was subsequently locked and refunded due to suspected payment fraud. Steam Support refused to unlock the account, citing fraudulent payment method use and violations of the Steam Subscriber Agreement.","quote":"We have found fraudulent payment method use on this Steam account.\n\nWe will not unlock the account.\n\nAttempting fraud is prohibited by the Steam Subscriber Agreement.\n\nIn addition to violation of contract, these activities may violate state and federal laws. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/SteamDeck/comments/1j4kauz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f057a468b74d2b3446f5","publication_date":"2025-03-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4d2216d40","original_id":"jwgsos","tier":"A","category":"RESTORE_REFUSED","title":"ESEA scam hit me. Shocked by Steam's response.","summary":"The user was phished through a fake ESEA/API login and $400 was spent via Steam Marketplace purchases from their account. Steam Support gave a template response saying marketplace transfers are final and did not restore the funds.","quote":"Hello,\n\nUnfortunately, all Community Market transactions are final and cannot be reversed or re","source_url":"https://www.reddit.com/r/SteamScams/comments/jwgsos/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec6873985a341d04c2c9","publication_date":"2020-11-18","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f739432b9d","original_id":"178i82k","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Moved to a new country they wont accept my new mastercard.","summary":"The user moved to a new country and could not use their new Mastercard because Steam would not change the regional store. Steam Support said the account currency was correct, refused to modify the region, advised using a matching card or local payment method, and closed the request.","quote":"Hi\n\nYour Steam account currency is set correctly. We cannot modify it.\n\nSteam store prices are set region by region. The price and currency shown are the prices set for those games based on your location.\n\nSteam Support cannot change the regional store for you and you will not be able to use the card ending in 0316 to complete your purchase or update your regional store.\n\nUse a different card that matches the regional store region set up on your account or another local payment method.\n\nCheck out our Steam Wallet article for more information.\n\nAny further questions regarding this issue with this card will receive the same response.\n\nBecause we provided all the information we have for your issue, I am closing this help request. If you have an unrelated issue, please open a new help request and we will be happy to help you.\n\nSteam Support\nFry","source_url":"https://www.reddit.com/r/steamsupport/comments/178i82k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d9efea256ff8da0da64c","publication_date":"2023-10-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d9d4b50a5","original_id":"1tlzt0m","tier":"A","category":"RESTORE_REFUSED","title":"r/steamsupport on Reddit: Ayuda para contactar al soporte de Steam","summary":"A user says their child used their credit card to spend about $700 in Sea of Thieves, and their refund request is blocked by the automated 2-hour/14-day policy; they ask how to reach a human. The Steam Support quote says it suspects someone else accessed the account, temporarily made the profile private for security, and tells them to contact support.","quote":"Steam Support sospecha que alguien más pudo haber accedido a tu cuenta. Estamos forzando temporalmente que tu perfil sea privado como medida de seguridad. Porfa, <strong>contacta a Steam Support para que podamos ayudarte</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1tlzt0m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cda82e0f5964c305535","publication_date":"2026-05-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bafdbe973","original_id":"1kmswgc","tier":"A","category":"RECOVERY_HIJACK","title":"Why am I unable to do self recovery?","summary":"The user is trying to recover an old Steam account and has access to the original email, but Steam Support is asking for a CD key from a 2013 purchase. The user says they never used a physical CD key and cannot provide old emails because the email service deleted inactive account data.","quote":"I understand it can be challenging to provide old information but we need to verify your ownership first before we can make changes on the account.  \n  \nAs you've mentioned, there is indeed no phone number on the account and just to let you know, we cannot send a code to a phone number to verify ownership. Also, previous codes sent, and knowledge of games on the account are not valid proof of ownership while in this case knowledge and access o","source_url":"https://www.reddit.com/r/steamsupport/comments/1kmswgc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9911aebd980c67b2fd62","publication_date":"2025-05-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb5ba272d2","original_id":"13ize0e","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"TRADE BAN NO LONGER THERE!?","summary":"User reports a 2017 trade ban disappeared along with affected and additional CS:GO items and trade history; Steam Support said they do not show trade bans on the account and asked for an account link to investigate.","quote":"We don't show trade bans on any accounts you have.\nPlease provide a link to the account so we may investigate. Please note, replies without a link to the account that do not help us investigate may result in your help request being closed.","source_url":"https://www.reddit.com/r/steamsupport/comments/13ize0e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f106737d7ea26c39ba7","publication_date":"2023-05-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3de648b9e","original_id":"1j6mimx","tier":"A","category":"HACK_THEFT","title":"My account got without I knew and my account got banned","summary":"The user's Steam account was banned for allegedly stealing other users' accounts; they secured the account and contacted Steam Support with ownership proof, but no substantive support reply is shown.","quote":"This account has been flagged by Steam Support for the theft of other users’ Steam accounts.","source_url":"https://www.reddit.com/r/steamsupport/comments/1j6mimx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"256dc064d0e94baa6a52","publication_date":"2025-03-08","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-511d30881c","original_id":"1wxo8po","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Purchased A Game But Steam Claimed My Order Failed","summary":"The user says they purchased a game and their bank confirmed a €3.99 transaction, but Steam Support said the purchase failed and no payment was received. Support told them to wait for the bank to release the funds and closed the help request.","quote":"I understand how you feel about this situation, but as previously mentioned, the purchase failed, and we have not received payment. Your bank may be holding the funds.\n\nIn this case, you will need to wait until your bank releases the funds, which can take up to 30 days. We cannot provide additional information or take steps to expedite the process. It is up to your bank to release the hold or return the funds.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support    \nIrvine","source_url":"https://www.reddit.com/r/steamsupport/comments/1wxo8po/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ba1e01dbd7133f249c8","publication_date":"2026-10-04","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4715fe11d9","original_id":"1r9io54","tier":"A","category":"RECOVERY_HIJACK","title":"Why is account recovery this hard? Steam Support isn't working with me. Any advice?","summary":"The user is trying to recover a childhood Steam account but Steam Guard is tied to a deleted Gmail. Steam Support confirmed the card information matched the account but said it still needs the last 4 digits of the card to assist.","quote":"Although the card information you've provided matched the account, we're still missing the last 4 digits of card that we also require in order to assist you.\n\nI cannot help you with this account at this time, so I am closing this ticket.","source_url":"https://www.reddit.com/r/steamsupport/comments/1r9io54/","source_host":"www.reddit.com","source_status":"public_url","source_group":"336272bf2084ee7ce936","publication_date":"2026-02-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f9da0cacdd","original_id":"1ozakxn","tier":"A","category":"BAN_NO_REASON","title":"My account is resticted and Steam is refusing to do anything about it - Any way to reach Steam except by support ticket?","summary":"User sold CS2 skins, had Steam Wallet funds, and was blocked from gifting games by a vague error. Steam Support confirmed a general gift purchasing restriction and said gifts could still be sent using an external payment method.","quote":"Thanks for getting in touch. We've looked at your account and confirmed that you have a general gift purchasing restriction.\n\nYou can still purchase gifts and send them to your friends if you use an external payment method to purchase t","source_url":"https://www.reddit.com/r/steamsupport/comments/1ozakxn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f2c627bcf9d72452ebf7","publication_date":"2025-11-17","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-018022c0ea","original_id":"httpssteamcommunitycomdiscussionsforum1038174104","tier":"A","category":"RESTORE_REFUSED","title":"Revisit 'Steam Item Restoration Policy' :: Suggestions / Ideas","summary":"The user complains about Steam's strict item restoration policy, arguing it favors scammers over innocent scammed users. The quoted Steam Support policy states that Steam Support does not restore lost items.","quote":"Steam Support does not restore lost items","source_url":"https://steamcommunity.com/discussions/forum/10/3817410454884564652/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"10cee6e711f52705ee72","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff960f0fbe","original_id":"httpssteamcommunitycomdiscussionsforum1172982840","tier":"A","category":"RESTORE_REFUSED","title":"Shameful Steam Trade Bug! :: Help and Tips","summary":"The user reports a Steam trade bug/scammed items and cites Steam Support's Item Restoration Policy. Steam Support states it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/1/1729828401679969268/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2e1b362a60f4f5faacf0","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e2610528f","original_id":"httpssteamcommunitycomdiscussionsforum1181542217","tier":"A","category":"RESTORE_REFUSED","title":"HIJACKED ITEMS :: Help and Tips","summary":"The user's items were lost after being hijacked, and Steam Support stated that it does not restore lost items even when an account is hijacked.","quote":"Unfortunately, Steam Support does not restore lost items, even in cases where an account is hijacked.","source_url":"https://steamcommunity.com/discussions/forum/1/1815422173044595892/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"365b2c174fd79f09637f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f17be1f49","original_id":"ppc_ii4wdc2","tier":"A","category":"BAN_NO_REASON","title":"it seems like you are the problem. And if I accidentally advertised their website ill be happy cuase you know they will","summary":"Steam policy text stating that accounts cannot be bought or sold, and that accounts found to have been sold will be permanently locked by Steam Support.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequences of selling an account? When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/DotA2/comments/wb53zy/_/ii4wdc2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bba9b4192661824a2a77","publication_date":"2022-07-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ca15840fe","original_id":"pp_2zvea7","tier":"A","category":"RECOVERY_HIJACK","title":"Received a strange email...","summary":"The user received an automated Steam account administration email containing a verification code to reset their password, indicating a password reset attempt was triggered for their account.","quote":"Dear [ACCOUNT NAME], \n\nThis is an automated message generated by Steam account administration to help you reset your Steam password.\n\nPlease enter the following code into the 'Verification Code' field of the 'Forgotten Password' dialog. (Enter the code exactly as written. You can use copy/paste operations to enter the code):\n\n[CODE]\n\nIMPORTANT: Please do not reply to this message to attempt to reset your password -- that won't work. You must enter the above information into the Steam application.\nThe Steam Support Team\nhttp://www.steampowered.com","source_url":"https://www.reddit.com/r/Steam/comments/2zvea7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77c2c50f401ddd7eeb6c","publication_date":"2015-03-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44466c186c","original_id":"pp_1nghy0","tier":"A","category":"BAN_NO_REASON","title":"I've just been VAC banned but I've never cheated in any game. What do I do?","summary":"The user quotes Steam's official policy stating that all VAC bans are permanent and will not be lifted under any circumstances. The user later updated the post to state they contacted Steam Support and were unbanned.","quote":"All VAC bans are permanent - Valve has a zero-tolerance policy for cheating and will not lift VAC bans under any circumstances.","source_url":"https://www.reddit.com/r/tf2/comments/1nghy0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dc238e41b83a1eff694f","publication_date":"2013-09-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86657b8021","original_id":"ppc_g4bdlst","tier":"A","category":"BAN_NO_REASON","title":"It kinda is , this is what Steam support said when my accounts was banned.\n\n''Please note, using an account for commerci","summary":"The user's account was banned, and Steam Support stated that using an account for commercial purposes via trading or the Steam Market may result in a permanent lock.","quote":"Please note, using an account for commercial purposes, whether through trading or the Steam Market, may result in your account being permanently locked going forward.","source_url":"https://www.reddit.com/r/csgomarketforum/comments/inud19/_/g4bdlst/","source_host":"www.reddit.com","source_status":"public_url","source_group":"317b43ac5211dae4d564","publication_date":"2020-09-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c518b7601","original_id":"ppc_d0r9tap","tier":"A","category":"HACK_THEFT","title":"By logging into another person's account, you are violating the Steam Subscriber Agreement. This user could then contact","summary":"This text is an excerpt from Steam policy or help documentation warning users against logging into other people's accounts due to the risk of account locks.","quote":"By logging into another person's account, you are violating the Steam Subscriber Agreement. This user could then contact Steam Support claiming that their account had been stolen, resulting in your actual account(s) being permanently locked.","source_url":"https://www.reddit.com/r/Steam/comments/49e51x/_/d0r9tap/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d80ffece1ea3cf44c1db","publication_date":"2016-03-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4dc1c284e4","original_id":"pp_2iilbq","tier":"A","category":"RECOVERY_HIJACK","title":"I received official \"Steam account - Forgotten password\" emails in consecutive days but I'm not the one clicking forgot my password. Should I be taking action?","summary":"The user received unsolicited automated Steam password reset verification code emails on consecutive days while not attempting to reset their password, indicating potential unauthorized password reset attempts on their account. The automated Steam system generated these emails containing the verification codes.","quote":"Dear [me], \n\nThis is an automated message generated by Steam account administration to help you reset your Steam password.\n\nPlease enter the following code into the 'Verification Code' field of the 'Forgotten Password' dialog. (Enter the code exactly as written. You can use copy/paste operations to enter the code):\n\n[Code]\n\nIMPORTANT: Please do not reply to this message to attempt to reset your password -- that won't work. You must enter the above information into the Steam application.\nThe Steam Support Team\nhttp://www.steampowered.com","source_url":"https://www.reddit.com/r/Steam/comments/2iilbq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d0a9e45e3ddf9c69c7af","publication_date":"2014-10-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65620e5d1b","original_id":"ppc_ixj89gi","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"TWO WEEKS AND THIS IS ISSUE IS STILL ONGOING! I repeat: TWO WEEKS AND THIS IS ISSUE IS STILL ONGOING! MY DEVICE IS STILL","summary":"A user's Steam Deck device was bricked, and Steam Support stated that the only available solution is to reimage the device. Support offered no other fix and suggested posting in the discussion forums.","quote":"Hello,\n\nThis help request has been escalated to me and I've reviewed the messages.\n\nI'm sorry to hear this is happen and I agree there should be a more elegant solution to this, but unfortunately there is not.  The only option that's available no, would be to reimage the device.\n\nI've passed along your feedback about this, so our developers are are.  Please feel free to also make a post in the discussions forum. The Deck team at Valve views the forums.\n\nI'm sorry, but that's all the information we have for you.","source_url":"https://www.reddit.com/r/SteamDeck/comments/ypt7q5/_/ixj89gi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9776ea6e76720f7693b9","publication_date":"2022-11-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be9cc0fe8e","original_id":"ppc_ctgav1h","tier":"A","category":"RECOVERY_HIJACK","title":"I received an email last night about requesting to change my password, I was playing a game when this email came hit my","summary":"The user received an automated Steam account administration email containing a verification code to reset their password while they were playing a game. The user suspects unauthorized activity on their account.","quote":"Dear -----------, \n\nThis is an automated message generated by Steam account administration to help you reset your Steam password.\n\nPlease enter the following code into the 'Verification Code' field of the 'Forgotten Password' dialog. (Enter the code exactly as written. You can use copy/paste operations to enter the code):\n\n-------------\n\nIMPORTANT: Please do not reply to this message to attempt to reset your password -- that won't work. You must enter the above information into the Steam application.\nThe Steam Support Team\nhttp://www.steampowered.com","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3els8w/_/ctgav1h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1034b11ebd4ea03f5be8","publication_date":"2015-07-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-848c056ca1","original_id":"ppc_cdreu9g","tier":"A","category":"BAN_NO_REASON","title":"From what I understand, this is more or less a common approach by many services (particularly online ones) to disputed c","summary":"A forum post quotes a Steam email stating that if PayPal reverses a payment due to a disputed charge, the Steam account will remain locked and access to all games will be lost.","quote":"If the dispute is closed and the funds are released back to Steam, the account will be reactivated. However if PayPal closes the dispute by “Reversing the Payment”, meaning they send the funds for the purchase back to you, the Steam account will remain locked and you will lose access to all of the games on the account.","source_url":"https://www.reddit.com/r/PS3/comments/1rvckb/_/cdreu9g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7cea17b08ce7d32ffc26","publication_date":"2013-12-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c20d2f8655","original_id":"1egag0t","tier":"A","category":"RESTORE_REFUSED","title":"I just got spoofed out of $62 and 42 items...","summary":"User reports being spoofed out of $62 and 42 items. Steam Support said the activity may indicate account/computer compromise, advised securing the account, and stated Community Market transactions are final and cannot be reversed or refunded.","quote":"Hello,\n\nIf activity occurred on your account you do not recognize, it may mean your account or computer has been compromised. Someone may have gained access to your Steam account through spoofing, phishing, or malware.\n\nI understand your frustration. As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account.\n\nIf you suspect your computer is infected with malware, we have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having trouble removing this malware.\n\nAdditionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.\n\nTo maintain the value of everyone’s inventory, we do not restore items.\n\nFor more information, please see the Steam Item Restoration Policy. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales.\n\nSteam Support","source_url":"https://www.reddit.com/r/steamsupport/comments/1egag0t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05fc967eeb7f26cc13a8","publication_date":"2024-07-31","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e105558d7","original_id":"1q8ww5","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam, get your shit together","summary":"The user received a trade scam warning because other users reported them after lowball offers and blocks. Steam Support said the reports expire in 3 weeks and that it is unable to disable the notification.","quote":"Hello Brian,\n\nThank you for contacting Steam Support.\n\nYour account has been reported by the Steam Community for violating the Steam Trading Policy.\n\nIf the account reaches an excessive number of reports, this notification will appear to other users.\n\nThese reports will expire 3 weeks from the date of the report.\n\nSteam Support is unable to disable this notification. You will still have full access to trading during this time.\n\nFor more information on our Steam Trading Policy please visit the following FAQ:\nhttps://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003","source_url":"https://www.reddit.com/r/Steam/comments/1q8ww5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c8bfb8b2dc61600d694","publication_date":"2013-11-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72ce2cfc1f","original_id":"2quavm","tier":"A","category":"BAN_NO_REASON","title":"Banned?","summary":"The user received a Steam message saying their account was flagged for theft of other users’ accounts, disabling trading and community access. The user denies stealing accounts and claims a trade was legitimate; the quoted Valve message states the restriction and invites them to contact Steam Support if it was in error.","quote":"This account is associated with the theft of other users’ Steam accounts.\n\nThis account has been flagged by Steam Support for the theft of other users’ Steam accounts. This activity is a violation of the Terms of Service Agreement. Purchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled.\n\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/Steam/comments/2quavm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29eaaf9fb1689cb6c048","publication_date":"2014-12-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14c4fb02de","original_id":"ngcvav","tier":"A","category":"RESTORE_REFUSED","title":"This is unbelievably unfair, I ask for help","summary":"The user found an unauthorized Community Market purchase where a $0.03 item was bought for $18.32. Steam Support replied that all Community Market transactions are final and cannot be reversed or refunded.","quote":"all Community Market transactions are final and cannot be reversed or refunded","source_url":"https://www.reddit.com/r/DotA2/comments/ngcvav/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9bfbae609dddb701e987","publication_date":"2021-05-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f424a91bef","original_id":"r55bd7","tier":"A","category":"RESTORE_REFUSED","title":"Many people are losing item via clicking links where steam guard is enabled and steam support doesn't not restore items.","summary":"The user reports that players are losing Steam items after clicking malicious links despite having Steam Guard, and that accounts are being compromised. They claim Steam Support refuses to restore items and sends copy-paste replies blaming the user who clicked the link.","quote":"we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.","source_url":"https://www.reddit.com/r/DotA2/comments/r55bd7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97fbda4f560aae307e00","publication_date":"2021-11-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79b0766986","original_id":"httpshelpsteampoweredcomwizardhelpwithaccountsto","tier":"A","category":"HACK_THEFT","title":"Steam Support - Account Stolen","summary":"The user's Steam account was stolen after an associated email address was compromised. Steam Support said accounts are commonly compromised this way and advised changing the email password to prevent further theft or interference.","quote":"Steam accounts are commonly compromised after an associated email address is compromised. Changing the password on your email account will ensure a hijacker can't steal your Steam account a second time, or interfere with assistance from Steam Support.","source_url":"https://help.steampowered.com/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"93e8d9cd1354d8e7f9a5","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-e4f71b8ede","original_id":"2sf9rz","tier":"A","category":"RESTORE_REFUSED","title":"\"If you have been scammed, Steam Support will not restore any items/gifts that have been traded\"","summary":"The user complains that after two friends were hit by a trade scam, one had items refunded while the other got no reply and had a follow-up ticket closed. They cite Steam Support saying scammed users will not have traded items/gifts restored.","quote":"If you have been scammed, Steam Support will not restore any items/gifts that have been traded","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2sf9rz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3916e6ac12b021b3d96c","publication_date":"2015-01-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-364901322f","original_id":"2sef7n","tier":"A","category":"RESTORE_REFUSED","title":"Was scammed, looking for help","summary":"The user was scammed during a CS:GO skin trade after a scammer impersonated them to their friend and took the skin. Steam Support replied that the trade went through the Steam trading interface and that it will not restore items under its item restoration policy.","quote":"Hello,\nThe trade in question was completed through the Steam trading interface, which requires multiple confirmations from both trade partners. We have a strict item restoration policy regarding trades confirmed through this process. Steam Support will not restore items associated with this trade.\nIt is the user's responsibility to verify that the contents of the trade are accurate and that the trade partner is the correct user.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2sef7n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"069de703506e7f73a8f2","publication_date":"2015-01-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-929405b474","original_id":"httpssteamcommunitycomdiscussionsforum0442318455","tier":"A","category":"RESTORE_REFUSED","title":"Account Hacked - Steam won't do anything about \"lost\" items :: Steam Discussions","summary":"The user's account was hacked and items were lost, but Steam Support said it does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/0/4423184558852102360/?ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c6c4e746efd1ba8a972e","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1aa14d2b6","original_id":"httpssteamcommunitycomdiscussionsforum1532101539","tier":"A","category":"RESTORE_REFUSED","title":"I got scammed. any way to get help? :: Help and Tips","summary":"User reports being scammed and asks for help; the quoted Steam Item Restoration Policy states Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/1/532101539723014076/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8e8e033c1f00e73846cc","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af61fe0dc6","original_id":"1t2hkrk","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support has me stuck in a deadlock","summary":"The user's account was locked in a recovery deadlock after hackers changed the linked email and Steam's automated system restored the attacker's Gmail, leaving the real owner unable to verify ownership. Steam Support only sent a canned reply directing them to the support site.","quote":"If you need customer service or technical support for Valve games or Steam, please go to the Valve Support Site at steampowered . com and submit a support incident.\n\n\n\\-VALVe","source_url":"https://www.reddit.com/r/steamsupport/comments/1t2hkrk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f89c8bcf78410a76907","publication_date":"2026-05-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e5673ba96","original_id":"fp_56553164470633","tier":"A","category":"RESTORE_REFUSED","title":"Recovery of Items lost through Scams :: Suggestions / Ideas","summary":"Steam policy states that support does not restore any items lost by users, regardless of what evidence is provided.","quote":"Steam does NOT restore any items you lose, even if you have sufficient evidence showing specifically what items were taken.","source_url":"https://steamcommunity.com/discussions/forum/10/2850173019343357457/?l=schinese&ctp=4","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7861321e219c50485b80","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39a33c1e04","original_id":"fp_51389634572961","tier":"A","category":"RECOVERY_HIJACK","title":"Здравствуйте,я захотел вернуть свой аккаунт который забанили ...","summary":"Steam Support replied to a user regarding a compromised account, stating that they need to verify ownership before proceeding with the recovery. The text cuts off mid-sentence.","quote":"We understand your account got compromised and you would like to restore it. we will need to verify ownership before we can support you. If you","source_url":"https://otvet.mail.ru/question/269350848","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"5eaf7c67a18525a9b2d4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9fe73b0a73","original_id":"pp_2v9bgl","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam doesn't have management in customer service?","summary":"Steam Support informed the user that their support structure lacks a tiered escalation system with supervisors or managers. The user experienced slow response times averaging one week and received canned automated-style replies regarding a refund request.","quote":"Steam Support is not a tiered system with Supervisors or Managers.","source_url":"https://www.reddit.com/r/Steam/comments/2v9bgl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"644f3bf1a1703ee2f959","publication_date":"2015-02-09","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9cdef7877","original_id":"pp_kft6x","tier":"A","category":"RECOVERY_HIJACK","title":"Read the secret question!!!????!!! Bastard Steam","summary":"An automated Steam account administration email containing a password reset verification code and a secret question was sent to the user.","quote":"This is an automated message generated by Steam account administration to help you reset your Steam password.\n\nPlease enter the following code into the 'Verification Code' field of the 'Forgotten Password' dialog. (Enter the code exactly as written. You can use copy/paste operations to enter the code):\n\nPM3GE\n\nPlease also enter the *answer* to the following question into the 'Secret Answer' field of the same dialog:\n\nWhat did customer support last reset your passphrase to?\n\nIMPORTANT: Please do not reply to this message to attempt to reset your password -- that won't work. You must enter the above information into the Steam application.","source_url":"https://www.reddit.com/r/reddit.com/comments/kft6x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7044116d277da9e366bd","publication_date":"2011-09-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce8c2aeb92","original_id":"pp_1gt6zh","tier":"A","category":"HACK_THEFT","title":"Re: password reset","summary":"The user received an automated Steam account administration email containing a password reset verification code that they did not initiate. The email warns not to reply directly and to enter the code into the Steam application.","quote":"Dear <a1blank>, \n\nThis is an automated message generated by Steam account administration to help you reset your Steam password.\n\nPlease enter the following code into the 'Verification Code' field of the 'Forgotten Password' dialog. (Enter the code exactly as written. You can use copy/paste operations to enter the code):\n\nYYYYYYYY\n\nIMPORTANT: Please do not reply to this message to attempt to reset your password -- that won't work. You must enter the above information into the Steam application.\nThe Steam Support Team\nhttp://www.steampowered.com","source_url":"https://www.reddit.com/r/Steam/comments/1gt6zh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"250145bbb6126ca1ddc7","publication_date":"2013-06-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb3221e278","original_id":"pp_1vftm2","tier":"A","category":"RECOVERY_HIJACK","title":"Steam telling me I'm logging in from a 'new location'....every time I try and log in","summary":"A user experiencing repeated Steam Guard new browser verification prompts contacted Steam Support. Steam Support replied requesting account ownership verification via credit card or PayPal details to investigate the issue.","quote":"We apologize for the delay.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\nIf you purchased software through Steam with a credit card, please reply to this message with the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers.  It may be listed as the Order Description Number.\n\nIf you","source_url":"https://www.reddit.com/r/Steam/comments/1vftm2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b5f98293eec59b32f20e","publication_date":"2014-01-17","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16ba02add1","original_id":"pp_2vou12","tier":"A","category":"RESTORE_REFUSED","title":"Why me?","summary":"The user quotes Steam's credit card verification policy explaining that Steam Support cannot manually verify cards or assist if bank authorizations are missing, leaving funds restricted until automatic verification on Feb 17.","quote":"You may be able to get help if you call your bank or financial institution on the phone. The phone number should be on the back of your credit card. If they still cannot provide you with the amounts of the two small authorizations we made, then you will be unable to complete the credit card verification process. This means that you will be able to use your wallet funds on the Community Market until your new wallet funds become automatically verified after 17 Feb. Steam Support is unable to assist with this issue and cannot manually mark your credit card as verified.","source_url":"https://www.reddit.com/r/tf2/comments/2vou12/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb7a4152cb6abad03aef","publication_date":"2015-02-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba440b3b00","original_id":"pp_1qgg62","tier":"A","category":"BAN_NO_REASON","title":"Got MasterCard has charged back a recent Steam Store transaction.","summary":"The user received an automated Steam system notice on July 26, 2013, stating that an item worth $0.99 was removed and the account restricted for 9 weeks due to a MasterCard chargeback. Purchasing, trading, and community access were disabled until the chargeback is resolved. The user questions why this happened, stating they used their own credit card.","quote":"This content has been removed from your account.\t\nThis account will have restricted functionality for 9 weeks.\n\nThis account will be restricted for 9 weeks (until 13 Jan).\tPurchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled.\tIf the chargeback is removed, this restriction will be lifted and the content will be returned to your account.\n\nOnce the restriction has been lifted, the MasterCard card used will no longer be an accepted method of payment on Steam.","source_url":"https://www.reddit.com/r/Steam/comments/1qgg62/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a91b91d061326886776e","publication_date":"2013-11-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1753049b66","original_id":"5lpl27","tier":"A","category":"HACK_THEFT","title":"What can I do??","summary":"The user's Steam account was compromised via an authenticator backup code and a password reset, and valuable Dota 2 items disappeared without appearing in trade history. No Steam Support reply is quoted in the post.","quote":"The item you’re looking for was gifted away.\n\nIf you were not the person who've gifted the items, it is likely that your account security have been compromised. We recommend that you reset the password to your Steam account as well as email account immediately.\n\nOur system doesn’t show records for in-game gifts. So, you won’t find related activity in the account trade history.\n\nI understand that it's frustrating to lose your items, but we can’t restore them.","source_url":"https://www.reddit.com/r/DotA2/comments/5lpl27/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f90452199545858ecc9","publication_date":"2017-01-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-922fb44156","original_id":"341z1i","tier":"A","category":"BAN_NO_REASON","title":"How Valve ban my Steam account (3000+$ spent) with no reason","summary":"User says their Steam account with 3000+$ spent was flagged for fraudulent activity after Steam Support refunded recent purchases, leaving about 150,000 RUB stuck. They opened a support ticket and received a Russian-language response, but the post does not quote an actual Steam Support reply.","quote":"Hi, Petr.\nThank you for contacting Steam support.\nWe apologize for the delay.\nWe found activity in this account that is associated with the fraudulent use of credit cards.\nIn accordance with the subscriber Agreement of Steam, we have blocked your account. This account cannot be restored.\nYou can read the subscriber Agreement of Steam here:\nhttp://store.steampowered.com/subscriber_agreement/\nIn addition to the violation of the agreement Steam subscriber, your actions may also constitute a violation of the law of the country in which you are. In case of continuation of such activities, Valve reserves the right to refer the matter to law enforcement.","source_url":"https://www.reddit.com/r/gaming/comments/341z1i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3ed1cba42b7ac60fab9c","publication_date":"2015-04-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a8e0c6ac4","original_id":"httpssteamcommunitycomdiscussionsforum1537402115","tier":"A","category":"RESTORE_REFUSED","title":"Steam support are refusing to give me back my items!!!! :: Help and Tips","summary":"User says Steam Support refuses to return their items. The quoted support text lists criteria for inventory restoration, including that account data must indicate a hijack and no prior restoration.","quote":"Your account must meet the following criteria in order to be considered for an inventory restoration: <strong>The account data must indicate that the account was hijacked</strong> · The account has never received an item restoration in the past (item restoration ...","source_url":"https://steamcommunity.com/discussions/forum/1/537402115074129526","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e8b736f2eddd59996c06","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1bfe65e1f8","original_id":"httpssteamcommunitycomdiscussionsforum7359543951","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support does not restore lost items :: Steam Community","summary":"The user lost a CS:GO knife and items, and Steam Support told them that Steam does not restore lost items even if the trade seemed unfair or was regretted.","quote":"Steam Support does not restore lost items, even if you believe the trade was unfair, or you regret completing the trade","source_url":"https://steamcommunity.com/discussions/forum/7/359543951728586400","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b3ada0dde91ab1c0cb63","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a9504c2a4","original_id":"httpssteamcommunitycomdiscussionsforum0440629206","tier":"A","category":"RESTORE_REFUSED","title":"Account hijacked and Steam Support won't do **** :: Steam Discussions","summary":"The user's account was hijacked, and Steam Support said it cannot reverse Market activity and will not reverse trades or marketplace transactions, citing account security as the user's responsibility.","quote":"I know it's frustrating to hear that we can't reverse Market activity.","source_url":"https://steamcommunity.com/discussions/forum/0/4406292068722846142/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f1314933949989ca44b1","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1fb2fe1af","original_id":"httpssteamcommunitycomdiscussionsforum0601891815","tier":"A","category":"RESTORE_REFUSED","title":"Community Review of Steam support :: Steam Discussions","summary":"The user reports that Steam Support refused to restore items, explaining that because support does not remove items from accounts, restoring would require duplicating an item, which would lower item values and inflate the economy.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it","source_url":"https://steamcommunity.com/discussions/forum/0/601891815092675904/?l=japanese&ctp=4","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a8bbd05275d2f15e2eb6","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-75f0b5b12a","original_id":"httpssteamcommunitycomdiscussionsforum0310576878","tier":"A","category":"RESTORE_REFUSED","title":"Item Restoration? (account was phished) :: Steam Discussions","summary":"The user asks about item restoration after their account was phished. Steam Support/Valve policy states that items which have left an account are not restored for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting Steam Item Restoration Policy","source_url":"https://steamcommunity.com/discussions/forum/0/3105768782184873530/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1c30694c413406208648","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d61bb7128","original_id":"httpssteamcommunitycomdiscussionsforum0462585352","tier":"A","category":"RESTORE_REFUSED","title":"Steam doesn't refund trade scams? :: Steam Discussions","summary":"A user asks whether Steam refunds trade scams. The post quotes Valve/Steam Support policy stating that items which have left an account for any reason, including trades, are not restored.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/0/4625853520754556786/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ca401c3e5bf5563dc086","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1de3d379c2","original_id":"httpssteamcommunitycomdiscussionsforum1541907675","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support is terrible and inventory restoration policy is extremely flawed :: Help and Tips","summary":"The user had a CS:GO inventory issue and Steam Support refused restoration, stating they had turned off a security feature that warned them they would be at risk.","quote":"So <strong>you turned off a security feature</strong>, one that EXPLICTLY tells you that if you turn it off you will be totally screwed ...","source_url":"https://steamcommunity.com/discussions/forum/1/541907675763176222","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ce598b7843dfcc9a0394","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ef4d0ab1d","original_id":"httpssteamcommunitycomdiscussionsforum1429819400","tier":"A","category":"RESTORE_REFUSED","title":"the \"Items Traded Without Your Knowledge\" steam support page is broken :: Help and Tips","summary":"User reports that Steam Support's 'Items Traded Without Your Knowledge' page is broken. The quoted Steam Support policy states that items which have left an account are not restored for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/4298194004197858662/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2273a54b19dc9cf3413b","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c71182635","original_id":"httpssteamcommunitycomdiscussionsforum0318348759","tier":"A","category":"BAN_NO_REASON","title":"\"This account has violated the Steam Terms of Service Agreement\" :: Steam Discussions","summary":"The user received a Steam account ban notice saying the account violated the Steam Terms of Service Agreement. The user says no evidence was provided and that Steam keeps deleting their support tickets.","quote":"This account has violated the Steam Terms of Service Agreement","source_url":"https://steamcommunity.com/discussions/forum/0/3183487594849345803/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5569e0bc6f1de48b0323","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4aae0dc234","original_id":"httpssteamcommunitycomloginlenglish","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In","summary":"The user appears to be in Steam account access/recovery flow. Steam Support says it cannot verify ownership via text because no phone number is associated and asks for the recovery code.","quote":"Please contact Steam Support to have a member of our staff assist you. Legitimate claims for help with account access are our number one priority. \n\nYou do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message. Do you have the recovery code that you wrote down when you","source_url":"https://steamcommunity.com/login?l=english","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fa5a6fc1bef40cbc6353","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-72cff8f1d0","original_id":"httpssteamcommunitycomdiscussionsforum1174448096","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I bought a thing in team fortress by mistake and ...","summary":"The user mistakenly bought a Team Fortress item. Steam Support's agent Elly replied with a generic refund-process message, without a specific resolution in the quoted text.","quote":"This refund request was reviewed by the Steam Support agent Elly. To learn more about the refund process, please visit https://store.steampowered.com ...","source_url":"https://steamcommunity.com/discussions/forum/1/1744480967017144960/?l=tchinese&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9ce3eb1d83727d2b0d30","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f2bdddcd9","original_id":"httpssteamcommunitycomdiscussionsforum0312492861","tier":"A","category":"RESTORE_REFUSED","title":"steam support not giving money back, yet they have security issues","summary":"The user complains that Steam Support will not give money back despite security issues. Steam Support stated that it does not restore items that have left the account for any reason and that the user is responsible for account security.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. You are responsible for your account security.","source_url":"https://steamcommunity.com/discussions/forum/0/3124928618237679676/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d644a7877d51564fd833","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b44b0d8b6","original_id":"29w3ir","tier":"A","category":"HACK_THEFT","title":"Need advice, my account was hacked and items all wiped.","summary":"The user reports their Steam account was hacked, their Dota 2 inventory was stolen, and the suspected hijacker's account is visible with the stolen items. No Steam Support reply is quoted in the post.","quote":"Items Traded From Stolen Account\nWhat is Steam's policy regarding items that were traded while an account was stolen?\n\nUsers are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. It does not matter if a friend is using the account, or if the account was being borrowed by another user. It is up to the account owner to safeguard the account against such activities.\nFor information on how to safeguard an account, please read our Account Security Recommendations and Account Phishing FAQs.","source_url":"https://www.reddit.com/r/DotA2/comments/29w3ir/","source_host":"www.reddit.com","source_status":"public_url","source_group":"88799a0487809d33c263","publication_date":"2014-07-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b07e915db","original_id":"8i8f1h","tier":"A","category":"RESTORE_REFUSED","title":"I was double-charged for Battle Pass, Steam DENYING my refund request!","summary":"The user was double-charged for two gift Battle Passes after a failed transaction and asked Steam Support for a refund. Steam Support gave a generic denial, saying in-game purchases are not refundable if the items were consumed, modified, or transferred.","quote":"We cannot grant a refund at this time. In-game item purchases are not refundable if any items in the purchase have been consumed, modified, or transferred.","source_url":"https://www.reddit.com/r/DotA2/comments/8i8f1h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d16ec50bf752d69d9974","publication_date":"2018-05-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74d7969b2d","original_id":"ppc_fz59aax","tier":"A","category":"BAN_NO_REASON","title":"[Steam accounts cannot be bought or sold.  If a Steam account is found to be purchased or sold, the account may be locke","summary":"This is an official Steam support policy excerpt stating that Steam accounts cannot be bought or sold, and that doing so may result in the account being locked permanently.","quote":"Steam accounts cannot be bought or sold.  If a Steam account is found to be purchased or sold, the account may be locked permanently.","source_url":"https://www.reddit.com/r/AskGames/comments/hxc9ke/_/fz59aax/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee75203cd9577b0366cb","publication_date":"2020-07-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-094bf3153d","original_id":"h7vw79","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam overcharges me sales tax and says they cant do anything about it and closed my ticket on me.","summary":"User in Washington was charged 10.5% sales tax on a $19.99 game instead of 9.3%; Steam Support said the issue was fixed going forward and directed them to state tax authorities, then closed the ticket with a generic message.","quote":"If you have questions on an unrelated issue, please create a new help request and we will be happy to help you.","source_url":"https://www.reddit.com/r/Steam/comments/h7vw79/","source_host":"www.reddit.com","source_status":"public_url","source_group":"26c582c54e80b3127e52","publication_date":"2020-06-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d0533fe95","original_id":"2mm0py","tier":"A","category":"RESTORE_REFUSED","title":"Steam support, refunds, and Paypal disputes. I have to cancel my paypal dispute in order to have them look at a case.","summary":"User bought a game that did not work after troubleshooting and says Steam has no return policy; they opened a support ticket and filed a PayPal dispute. No Steam Support reply is quoted.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nThe purchased game/item has been locked while the dispute is being investigated by PayPal. There are no options to resolve a dispute once PayPal has closed the case, so we suggest that you contact them immediately or log in to your PayPal account and go to your \"Resolution Center\" to resolve this dispute.\n\nIf the dispute is closed and the funds are released back to Steam, the game/item will be r","source_url":"https://www.reddit.com/r/Steam/comments/2mm0py/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4cf4e3ffab441629ea0a","publication_date":"2014-11-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ef564256c","original_id":"2p9j0k","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Shagbark Duplicate key","summary":"The user bought a Shagbark Plush with a CD key that Steam says was already used, and Steam Support replied with a canned message refusing to help with duplicate CD keys and telling them to contact the seller.","quote":"Steam Support cannot assist with duplicate CD key issues. IMPORTANT: Used / Second hand CD keys cannot be activated via Steam. Please contact the seller to discuss a refund or exchange.","source_url":"https://www.reddit.com/r/DotA2/comments/2p9j0k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8600636069d387abaaba","publication_date":"2014-12-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3da0f56f4d","original_id":"48gd1e","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I have been waging a losing war against Steam for the last four years. All I wanted was access to my account and the games I paid for. I send a support ticket every month and get the same reply. All I","summary":"The user has been unable to access their Steam account for four years and says monthly support tickets receive the same reply without directly addressing their issues. No verbatim Steam Support reply is quoted in the post.","quote":"To recover an account without the assistance of Steam Support, please follow the instructions provided.","source_url":"https://www.reddit.com/r/gaming/comments/48gd1e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e1d3366baed4a48df6a4","publication_date":"2016-03-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b91750c8a","original_id":"ppc_juait14","tier":"A","category":"BAN_NO_REASON","title":"lmfao , so says the person with the 3 day old account. At the min you are selling damaged goods because they can't be so","summary":"Valve's official policy states that if Steam Support notices an account has been sold, it will be permanently locked regardless of who currently possesses it.","quote":"When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/beg/comments/15et0x7/_/juait14/","source_host":"www.reddit.com","source_status":"public_url","source_group":"26b86e953917291949d3","publication_date":"2023-08-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-639c891947","original_id":"ppc_jh4b7ef","tier":"A","category":"BAN_NO_REASON","title":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequenc","summary":"Valve's official policy states that Steam accounts cannot be bought or sold, and any account found to have been sold will be permanently locked by Steam Support regardless of its current possessor.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequences of selling an account? When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/BeastsofBermuda/comments/12tjgyr/_/jh4b7ef/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6a6dad1e7e051f201435","publication_date":"2023-04-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0caf569189","original_id":"ojk4t1","tier":"A","category":"BAN_NO_REASON","title":"Couldn't reconnect to the game due to the bug and received a ban","summary":"The user received a CS:GO cooldown after a power outage prevented reconnecting; Steam Support replied that they cannot modify any cooldowns regardless of the reason and that the absence still affected the match.","quote":"I'm sorry you were having issues with Counter-Strike: Global Offensive, but we cannot modify any cooldowns you have received regardless of the reason a cooldown was issued.","source_url":"https://www.reddit.com/r/csgo/comments/ojk4t1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"12290744d26d49642a2b","publication_date":"2021-07-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1eb7ca5739","original_id":"19elfli","tier":"A","category":"BAN_NO_REASON","title":"Information","summary":"The user tested mass reporting in Dota 2 and got 12 players actioned, then contacted Dota 2 support. Support replied that it would not share the Match ID and treated the issue as game-related feedback.","quote":"We don't share the Match ID of the match you received your Overwatch restriction from.\n\nSteam Support will gladly assist you with support-related issues. However, this appears to be game-related feedback and i","source_url":"https://www.reddit.com/r/DotA2/comments/19elfli/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b5cc99d43b2b2934bb39","publication_date":"2024-01-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8cf2b7d4f0","original_id":"6u7w19","tier":"A","category":"RESTORE_REFUSED","title":"Notice to Community: Wagers","summary":"The user lost wagered Team tokens after a match issue and warned others. Steam Support said it cannot alter match outcomes or grant points/tokens, and that wagered tokens are lost regardless of the match outcome.","quote":"This occurs when a Dota server experiences issues or downtime, affecting performance for the connected players. Steam Support cannot not make changes to the outcome of these matches or to grant points/tokens. \n\nAs for the tokens, we stated above that as soon as the Tokens are wagered, they are lost, regardless of the outcome of the match. The same goes for the Team Bonus.","source_url":"https://www.reddit.com/r/DotA2/comments/6u7w19/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5556657f49e5f76b2ee9","publication_date":"2017-08-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2b6253903","original_id":"16po6cf","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support sucks","summary":"The user sold CS:GO cases for about 140€ and tried to gift games, but their gifting was locked again. Steam Support replied that the account has a general gift purchasing restriction and that they can still purchase gifts, though the quoted reply is truncated.","quote":"Thanks for getting in touch. I looked at your account, and I do see that you have a general gift purchasing restriction.\n\nYou can still purchase gifts and send them to any of your friends but you'll need to use a regular payment method to complete the purchase, instead of wallet funds. You can still use your Wallet funds toward making purchases for your own account.\n\nSteam Support is unable to remove the gifting restriction or make any further adjustments to your account.\n\nAs this is all the information we can provide about this gift purchase restriction, I will be closing this ticket. Any future tickets about this issue will be closed without a response. If you have any other issues with Steam, you are welcome to open a new ticket.","source_url":"https://www.reddit.com/r/Steam/comments/16po6cf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd073a8c0cba53636cec","publication_date":"2023-09-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18fe52765f","original_id":"ppc_m4y6uay","tier":"A","category":"BAN_NO_REASON","title":"**When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it i","summary":"This is official Steam policy text stating that accounts noticed to have been sold will be permanently locked, regardless of who currently possesses them.","quote":"When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/1hrjff0/_/m4y6uay/","source_host":"www.reddit.com","source_status":"public_url","source_group":"470d93f0639d39823b20","publication_date":"2025-01-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e41a81d12","original_id":"ppc_kzosphz","tier":"A","category":"BAN_NO_REASON","title":"Not really sure what you're trying to achieve, but Steam accounts obviously cannot be bought or sold, being for the pers","summary":"Valve's official policy statement explaining that Steam accounts cannot be bought or sold, and that accounts found to have been transferred will be permanently locked by support.","quote":"Not really sure what you're trying to achieve, but Steam accounts obviously cannot be bought or sold, being for the personal use of its creator only. Consequently, when Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.reddit.com/r/BeamNG/comments/1c4o1p5/_/kzosphz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d932e6ab8e2a81be8cf","publication_date":"2024-04-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca6bff97f4","original_id":"pp_1ck37yw","tier":"A","category":"RESTORE_REFUSED","title":"Went through Steam's ToS. We're SOL","summary":"An excerpt from Valve's Terms of Service disclaiming guarantees regarding the operation and security of Steam accounts and subscriptions. The text highlights that users have no contractual guarantees of continuous or secure service.","quote":"...C. NO GUARANTEES\n\nTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER VALVE NOR ITS AFFILIATES GUARANTEE CONTINUOUS, ERROR-FREE, VIRUS-FREE OR SECURE OPERATION AND ACCESS TO STEAM, THE CONTENT AND SERVICES, YOUR ACCOUNT AND/OR YOUR SUBSCRIPTION(S) OR ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH. ...","source_url":"https://www.reddit.com/r/Helldivers/comments/1ck37yw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb6ff641ebd8f0be2cec","publication_date":"2024-05-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-850f9a095f","original_id":"1fp09k7","tier":"A","category":"RESTORE_REFUSED","title":"My friend's Steam Deck was marked \"delivered\" but never arrived. Steam won't help - Need advice","summary":"A user's friend ordered a Steam Deck, but FedEx marked it delivered even though it never arrived and the delivery photo did not match her address. Steam Support replied that the shipment was successfully delivered and that they would not send a replacement.","quote":"Unfortunately, there is not much we can do at this point. The package left our warehouse containing the product that you purchased, and our records show that the shipment was successfully delivered. We will not be sending you a repl","source_url":"https://www.reddit.com/r/Steam/comments/1fp09k7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"105cd2da1873f1d741fb","publication_date":"2024-09-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5ebf0e8c7","original_id":"324jme","tier":"A","category":"BAN_NO_REASON","title":"Closed Account and No Proof","summary":"User's Steam account was locked after a support alert about suspicious access. Steam Support said it found activity tied to trafficking/laundering/reselling fraudulently obtained games or items, stated the account would not be unlocked, and stopped responding when the user asked for proof.","quote":"We have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were\nobtained in a fraudulent manner.\n\nPer the Steam Subscriber Agreement, we have locked the account.\nThe account will not be unlocked.\n\nSteam Support has provided you with all of the relevant information regarding this issue.\nYou will receive no further correspondence regarding this matter.","source_url":"https://www.reddit.com/r/Steam/comments/324jme/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94d883eb2284c7d4a629","publication_date":"2015-04-10","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb0b440df4","original_id":"2rkzyr","tier":"A","category":"BAN_NO_REASON","title":"Payment instrument banned, I don't know if I should be upset?","summary":"The user's payment card was banned after repeated purchase errors, and Steam Support said the instrument was banned for unauthorized use. Support advised contacting the bank and said it could not provide further details.","quote":"This payment instrument has been banned in our system due to unauthorized use.\n\nWe advise you to contact your bank if you feel your credit card security has been compromised.\n\nUnfortunately, Steam Support is unable to provide further details regarding this matter.\n\nIf you have any further questions, please let us know - we will be happy to assist you.\n\nValve's Privacy Policy prevents us from releasing any account information except to comply with court orders or laws that require us to disclose such information.\n\nFor further information, please see this link:\n\nPrivacy Policy\n\nhttp://www.valvesoftware.com/privacy.htm","source_url":"https://www.reddit.com/r/Steam/comments/2rkzyr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bced771ad4c4fb78ab0a","publication_date":"2015-01-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-509dca8b32","original_id":"2cazv0","tier":"A","category":"RESTORE_REFUSED","title":"Thanks Steam Support (story inside please help)","summary":"The user lost Dota 2 items after a trade offer was accepted without their notification. Steam Support said trades require multiple confirmations, that they cannot recover traded items/gifts, and that it is the user's responsibility to verify trade contents and partner.","quote":"The Steam trading interface requires all trades to be confirmed multiple times before completion. We will be unable to recover any items/gifts that were traded.\n\nBefore accepting the trade, it is the user's responsibility to verify that the contents of the trade are accurate and that the trade partner is the correct user. \n\nIf scammers are encountered in the future, please report them through their Steam Commu","source_url":"https://www.reddit.com/r/DotA2/comments/2cazv0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ec6fea6ebf7fc335e30","publication_date":"2014-08-01","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-875ae09ced","original_id":"9umzyc","tier":"A","category":"RESTORE_REFUSED","title":"Battlepass 2018 claiming deadline","summary":"The user missed the Dota 2 Battle Pass 2018 reward claim deadline due to lack of internet and asked Steam Support for help. Steam Support replied that it cannot modify the deadline or grant/modify/return Dota 2 items, including expired seasonal items.","quote":"grant or modify any items in Dota 2 and cannot return items that have been crafted, recycled, unpacked or traded.\n\nThis includes seasonal items that have expired, any items destroyed using a Master Artificer's Hammer and any items earned during special events.","source_url":"https://www.reddit.com/r/DotA2/comments/9umzyc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ea181b8e355401ed7e0","publication_date":"2018-11-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efe867b3fa","original_id":"2ub9ja","tier":"A","category":"RESTORE_REFUSED","title":"Trade between two account and now all my items are gone","summary":"The user thought all items vanished after trading between their own accounts, and Steam Support's auto-reply said Support cannot add/modify items or return crafted, deleted, unpacked, or traded items. The user later edited that the items were on a forgotten third account.","quote":"Steam Support cannot add or modify any items in the Steam Economy and cannot return items that have been crafted, deleted, unpacked or traded.","source_url":"https://www.reddit.com/r/DotA2/comments/2ub9ja/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8db145afa08e367476d7","publication_date":"2015-01-31","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa8aac122e","original_id":"2t9yw5","tier":"A","category":"RECOVERY_HIJACK","title":"Need help! Account suddenly disappeared!","summary":"The user suddenly cannot log in to Steam, and account recovery/Steam Support says no account exists with that username or email. No further support outcome is provided.","quote":"We could not find an account with that username or email address","source_url":"https://www.reddit.com/r/DotA2/comments/2t9yw5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dfb70a4abe21f06ef676","publication_date":"2015-01-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8cc54822bc","original_id":"3perf6","tier":"A","category":"RESTORE_REFUSED","title":"r/Steam on Reddit: How to prove I'm the owner of an account?","summary":"The user's Steam account was hijacked, and they tried proving ownership with old emails, profile names, inventory details, and dated screenshots. Steam Support replied that it could not validate the claim and would not restore items unless it could internally verify unauthorized access.","quote":"Upon investigation, we cannot validate your claim. <strong>Items will not be restored unless we can verify internally that the account was accessed by another user</strong>.","source_url":"https://www.reddit.com/r/Steam/comments/3perf6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"381dac8e5fc1479f482e","publication_date":"2015-10-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7cf4c951e","original_id":"2gmllp","tier":"A","category":"RESTORE_REFUSED","title":"Is there any way to get item back? : r/Steam","summary":"The user contacted Steam Support about getting an item back after a two-week wait. Steam Support replied that they have a strict item restoration policy and that in this case the items will ...","quote":"We have a strict item restoration policy and in this case items will ...","source_url":"https://www.reddit.com/r/Steam/comments/2gmllp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3d02b6b890cd6e3cfbf1","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9607763c32","original_id":"170a62","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Stupidity","summary":"User bought an old Orange Box copy for $3.99, but the CD key was already tied to an existing Steam account. They contacted Steam Support with proof of ownership and asked to clear the old account/register the game; no Steam Support reply is quoted.","quote":"Thank you for contacting Steam Support.\n\nThe buying, selling, or trading of Steam accounts, games, or CD keys is a violation of the Steam Subscriber Agreement.\n\nSteam games and accounts cannot be transferred between users.\n\nWe will not be able to assist you with this request.\n\nPlease contact the seller about a refund.\n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/","source_url":"https://www.reddit.com/r/gaming/comments/170a62/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89ed06775486e9e269b0","publication_date":"2013-01-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8481da969","original_id":"httpssteamcommunitycomdiscussionsforum7428693571","tier":"A","category":"RESTORE_REFUSED","title":"All of my CS2 Items are gone. :: Steam Community","summary":"The user reports that all of their CS2 items are gone. The post quotes Steam Support policy stating that items which have left an account are not restored for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason","source_url":"https://steamcommunity.com/discussions/forum/7/4286935719740040289/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"98130589ba4bf02f2e70","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf465956bd","original_id":"httpswwwsteamgiftscomdiscussionen0cssteamaccount","tier":"A","category":"RESTORE_REFUSED","title":"Steam account compromised","summary":"User's Steam account was compromised, and Steam Support stated they do not restore items that have left the account for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.steamgifts.com/discussion/en0CS/steam-account-compromised","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"ae100cbbf698259fa895","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7afdc5e60a","original_id":"fp_31675951038539","tier":"A","category":"RESTORE_REFUSED","title":"Steam will no longer be returning in-game items that were obtained ...","summary":"Valve's official policy states that Steam will no longer return in-game items that were scammed, citing the impact on item values and the economy.","quote":"Steam will no longer be returning in-game items that were obtained ...\n\nWhy will Steam not return items that were scammed? Our community assigns an item a value that is at least partially determined by that item's \nWhy will Steam not return items that were scammed? Our community assigns an item a value that is at least partially determined by that item's","source_url":"https://www.reddit.com/r/Games/comments/3b2hu5/steam_will_no_longer_be_returning_ingame_items/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f741bb8958381fc8e247","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5259c1245","original_id":"fp_24732487250699","tier":"A","category":"RESTORE_REFUSED","title":"Ticket Attım ama cevap dan bişey anlayamadım .. Yardım ...","summary":"Steam Support replied to the user's ticket stating that they are unable to restore items or levels due to corrective action taken during a suspension, in accordance with the Terms of Use.","quote":"In accordance with our Terms of Use, we are unable to restore items or levels in the event that this corrective action was taken at the time of suspension.","source_url":"https://forum.donanimhaber.com/ticket-attim-ama-cevap-dan-bisey-anlayamadim-yardim--28348375","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"786b417016ac2180bf7e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f3fc78282","original_id":"tok645","tier":"A","category":"RESTORE_REFUSED","title":"r/Finanzen on Reddit: mir wurden 8000€ gestohlen und ich kann nichts machen.","summary":"The user lost CS:GO items/cases worth about 8000€ through an API scam, and reports that Steam/Valve will not help or restore the items. The post quotes Valve saying the Steam Support team does not restore items.","quote":"Das Steam-Supportteam stellt keine Gegenstände wieder her","source_url":"https://www.reddit.com/r/Finanzen/comments/tok645/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2d9b75140de903005dca","publication_date":"2022-03-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ac2f5890a","original_id":"7dxm1e","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"My refund denied because Patch download took 10 hours. (Elder Scrolls Online)","summary":"The user requested a refund for Elder Scrolls Online after only about an hour of play, arguing that a long patch download inflated the recorded playtime. Steam Support sent a canned reply refusing the refund because playtime exceeded 2 hours, and the ticket was immediately closed with no option to reopen.","quote":"We are unable to refund this purchase to your Steam Wallet at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).","source_url":"https://www.reddit.com/r/Steam/comments/7dxm1e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"85c8841e962b77be500c","publication_date":"2017-11-19","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af59d73774","original_id":"1m8byfp","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Account Locked by Support : r/steamsupport","summary":"The user helped a friend recover an account, after which their own Steam account was locked. Steam Support said a historical security event prevents them from accepting information added afterward and requested 2017 Skrill deposit proof.","quote":"This account has a historical security event that shows us that the owner has lost control over it. The security issue in question prevents us from accepting information that was added to the account after that event occurred. \n\nIt looks like we're still missing some information from you in order to help with this issue.","source_url":"https://www.reddit.com/r/steamsupport/comments/1m8byfp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f13b755c6cc5c20c7e29","publication_date":"2025-07-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-713516aaed","original_id":"1e7tcs1","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Suspicious Activity Purchase Restrictions","summary":"The user's account was flagged for suspicious activity and later unlocked, but purchases remain blocked. Steam Support said unusual activity caused a temporary purchase restriction and provided no further information.","quote":"I understand your concern.\nHowever, we found some unusual activity on your account and our system has temporarily prevented your account from continuing to purchase items in this game.\nPlease try again at a later time.","source_url":"https://www.reddit.com/r/steamsupport/comments/1e7tcs1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08ed7428e56b7429f818","publication_date":"2024-07-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61da71c29f","original_id":"1j6gsn2","tier":"A","category":"RECOVERY_HIJACK","title":"Odzyskiwanie konta steam","summary":"The user cannot log in to their Steam account because they lack access to the assigned phone number and Steam Guard code. They sent payment and ownership proof to Steam Support, but Support is now requiring a CD key from a purchased game.","quote":"Witaj,\n\nDziękujemy za kontakt z obsługą klienta Steam.\n\nSłużę pomocą, gdy tylko upewnię się, że jesteś właścicielem konta.\n\nRozumiemy twoja flustracje, i to ze czasami proces werifikacyjny","source_url":"https://www.reddit.com/r/steamsupport/comments/1j6gsn2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d7772c3e7144d805fc9","publication_date":"2025-03-08","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e36f61b6e0","original_id":"1qv0k36","tier":"A","category":"HACK_THEFT","title":"r/steamsupport on Reddit: On m'a changé mon adresse mail et mon mot de passe sur mon compte.","summary":"The user reports that someone changed the email address and password on their Steam account, and they ask whether it can be fixed. A Steam Support message says the profile was temporarily forced private for security and tells them to contact Steam Support for help.","quote":"Nous forçons temporairement votre profil en privé par mesure de sécurité. <strong>Veuillez contacter le support Steam afin que nous puissions vous aider</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1qv0k36/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37a5955e817235e4d49a","publication_date":"2026-02-03","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1eb528a79","original_id":"1t7zfg4","tier":"A","category":"RESTORE_REFUSED","title":"Steam refusing to deliver their own products","summary":"User created a new Steam account and a friend gifted a digital gift card purchased through Steam; the account could not accept it. Steam Support first demanded a photo of a physical card, then replied that the digital gift card cannot be redeemed on the account.","quote":"I understand you're having trouble redeeming the digital gift card.\n\nUnfortunately, this gift card cannot be redeemed on your account.","source_url":"https://www.reddit.com/r/steamsupport/comments/1t7zfg4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e5b78c32fa7e1402903d","publication_date":"2026-05-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ecba96bf21","original_id":"1g6z1k5","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"How do I get Steam to actually read my refund ticket without immediately closing it? (Or how can I speak directly with a support agent)?","summary":"The user bought the Shadow of the Erdtree DLC and requested a refund after about an hour of DLC play, but Steam Support kept closing the ticket because the account had over two hours in Elden Ring since purchase. Support gave a canned refusal citing playtime.","quote":"We are unable to refund this purchase to your (card) at this time. Your playtime of an inclu","source_url":"https://www.reddit.com/r/steamsupport/comments/1g6z1k5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e92583aeed2ddd504dc","publication_date":"2024-10-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e750cb141","original_id":"httpssteamcommunitycomdiscussionsforum1595137684","tier":"A","category":"RESTORE_REFUSED","title":"Widomość od Wsparcie Klienta :: Help and Tips","summary":"The user reports no response from Steam Support since 09.01.2025 and quotes a support message saying they were scammed and their items will not be restored, refunded, or returned.","quote":"You was scammed, your items will not be restore, refunded or returned to your account","source_url":"https://steamcommunity.com/discussions/forum/1/595137684887903700/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"900b0d22d794bd6cbd9f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd47ee2b48","original_id":"httpssteamcommunitycomdiscussionsforum7282992646","tier":"A","category":"RESTORE_REFUSED","title":"Steam won't restore my stolen item. GREAT :: Steam Community","summary":"The user reports a stolen Steam item and says Steam Support refused to restore it, citing that it is the user's responsibility to secure their account.","quote":"it is your responsibility to secure your account","source_url":"https://steamcommunity.com/discussions/forum/7/282992646971688183/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"57e23f6a800c7fdfd189","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df9b1f3731","original_id":"1odhnrb","tier":"A","category":"RESTORE_REFUSED","title":"Is there any way to get items back from a scam?","summary":"The user asked whether items could be recovered after a scam. Steam Support replied no and advised securing the account by changing the password, signing out of all devices, and creating new Steam Guard backup codes.","quote":"Нет. Вам нужно защитить свою учетную запись. Смените пароль, выйдите из всех устройств, создайте новые резервные коды Steam Guard, ...","source_url":"https://www.reddit.com/r/steamsupport/comments/1odhnrb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3cc25c83b0d09b433313","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0feb03da58","original_id":"ppc_jrl1mff","tier":"A","category":"BAN_NO_REASON","title":"Nope that’s a Valve policy as well. Here is an excerpt from Steam’s chargeback policy for hardware.\n\n“Hardware chargebac","summary":"An excerpt from Steam's published policy states that hardware chargebacks will result in the account being automatically locked and restricted from future purchases.","quote":"Hardware chargebacks are similar to regular chargebacks in that your account will automatically be locked and restricted from future purchases.","source_url":"https://www.reddit.com/r/SteamDeck/comments/14wvh5t/_/jrl1mff/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe57ea53820255a91230","publication_date":"2023-07-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-402362b7e0","original_id":"pp_186knvj","tier":"A","category":"BAN_NO_REASON","title":"Game Ban (Not VAC) from nowhere, Please HELP !!!","summary":"A user received a game ban in CS2 following performance issues, crashes, and a match played with a dead mouse battery. The user quotes standard Steam policy text explaining that game bans are issued by individual game developers and cannot be removed by Steam Support.","quote":"Game Bans are not VAC Bans and they are issued by the individual game. Steam Support is unable to remove your in-game bans or to provid","source_url":"https://www.reddit.com/r/cs2/comments/186knvj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"901397bfa24601977bc5","publication_date":"2023-11-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e57f292947","original_id":"ppc_cuv523h","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you r","summary":"An automated Steam Support message informing the user that their submission has been removed and telling them to be patient and wait up to 2 weeks for a response.","quote":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you receive no response after 2 weeks, please try again.","source_url":"https://www.reddit.com/r/Steam/comments/3k5or3/_/cuv523h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c25afcb49a013b1114d","publication_date":"2015-09-09","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-099a6efda9","original_id":"ppc_cuv511z","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you r","summary":"An automated system message from Steam Support informs the user that their submission was removed and advises them to be patient, telling them to try again if they receive no response after two weeks.","quote":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you receive no response after 2 weeks, please try again.","source_url":"https://www.reddit.com/r/Steam/comments/3k55wd/_/cuv511z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fda571d62d20fe24a6d6","publication_date":"2015-09-09","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb03b3c8a5","original_id":"ppc_cue12ck","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you r","summary":"An automated Steam Support message informing the user that their submission has been removed and advising them to be patient and wait up to 2 weeks for a response.","quote":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you receive no response after 2 weeks, please try again.","source_url":"https://www.reddit.com/r/Steam/comments/3i7d5k/_/cue12ck/","source_host":"www.reddit.com","source_status":"public_url","source_group":"50ba63d375b859743c8d","publication_date":"2015-08-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23cb09a08f","original_id":"ppc_csvu5f4","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you r","summary":"An automated system message from Steam Support instructs the user to be patient and states that submissions have been removed or delayed, asking them to try again after 2 weeks if there is no response.","quote":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you receive no response after 2 weeks, please try again.","source_url":"https://www.reddit.com/r/Steam/comments/3cgycj/_/csvu5f4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"96504523ed045a38e638","publication_date":"2015-07-08","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01ae25435d","original_id":"ppc_cs0kn43","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you r","summary":"An automated Steam Support message informing the user that their submission was removed and advising them to be patient and wait up to 2 weeks for a response.","quote":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you receive no response after 2 weeks, please try again.","source_url":"https://www.reddit.com/r/Steam/comments/395547/_/cs0kn43/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72165d4838064e31b31b","publication_date":"2015-06-09","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-854012f05c","original_id":"ppc_crw7hp8","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you r","summary":"An automated Steam Support message informing the user that their submission was removed, telling them to be patient, and instructing them to try again if they receive no response after two weeks.","quote":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you receive no response after 2 weeks, please try again.","source_url":"https://www.reddit.com/r/Steam/comments/38kxhc/_/crw7hp8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6eb8cc2b930c4463d1c4","publication_date":"2015-06-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8861798a37","original_id":"ppc_crj9tro","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you r","summary":"An automated Steam Support message informing the user that their submission was removed, telling them to be patient and to try again after 2 weeks if there is no response.","quote":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you receive no response after 2 weeks, please try again.","source_url":"https://www.reddit.com/r/Steam/comments/3732jv/_/crj9tro/","source_host":"www.reddit.com","source_status":"public_url","source_group":"47ef917d5c3a5b761072","publication_date":"2015-05-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-260358c643","original_id":"t3zyc4","tier":"A","category":"HACK_THEFT","title":"Steam & Dota 2 Hacked","summary":"The user reports their Steam account was hacked from the Philippines, Steam funds were used, and over 400 Dota 2 items worth over 1K USD were stolen via the Dota 2 gifting system despite Steam Mobile Authenticator. No Steam Support reply is quoted in the post.","quote":"We know your items are valuable to you, so we want to help you make sure your account and items are better secured in the future. If you haven’t yet, please take a look at our account security recommendations for advice on how to secure your account.\n\nHowever as we mentioned earlier, we will not be able to recover the lost items on your account.\n\nSince there's not much more that I can say or do to be of help with this particular issue, I am going to close this help request.\n\nIf you have questions on an unrelated issue, please create a new help request and we will be happy to help you.\n\nRunning on coffee\nJonathan","source_url":"https://www.reddit.com/r/DotA2/comments/t3zyc4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a8ea161ca4e5d0399556","publication_date":"2022-03-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98cb936fbb","original_id":"2zt4u5","tier":"A","category":"RESTORE_REFUSED","title":"Need help! Account got hacked, items are gone...","summary":"User left their account on a computer-shop PC, then found tradable items gone and trade history cleaned. Steam Support quoted a policy that users are responsible for account security, implying no item recovery.","quote":"Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. It does not matter if a friend is using the account, or if the account was being borrowed by another user. It is up to the account owner to safeguard the account against such activities.","source_url":"https://www.reddit.com/r/DotA2/comments/2zt4u5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c938897f034a9e8dcc78","publication_date":"2015-03-21","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7e6868bb5","original_id":"fp_91717939154843","tier":"A","category":"RESTORE_REFUSED","title":"'We are unable to restore user accounts that have been deleted due ...","summary":"Valve policy states that Steam Support is unable to restore user accounts that have been deleted due to violations.","quote":"We are unable to restore user accounts that have been deleted due ...","source_url":"https://www.reddit.com/r/Instagram/comments/nwem4u/we_are_unable_to_restore_user_accounts_that_have/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f4d8c623634901472d9e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42fb4f9b93","original_id":"fp_61192935220181","tier":"A","category":"RESTORE_REFUSED","title":"Version 1.21 After update i have lost all my gems, stars, gold, keys ...","summary":"Steam Support stated they are unable to restore lost in-game items because the exploit involved purchases that did not add a transaction to the user's Steam account history.","quote":"Players got the stuff without paying for it. For these purchases, there will be no transaction added to your steam account history so we are unable to restore","source_url":"https://steamcommunity.com/app/251450/discussions/0/141136086920364824/?l=spanish&ctp=6","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4eae7ee07c7bf056571f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-575f396fae","original_id":"fp_62114147542633","tier":"A","category":"RESTORE_REFUSED","title":"TURKCEYE CEVIREBILIR MISINIZ | DonanımHaber Forum","summary":"Steam Support informed the user that they are unable to restore lost items, offering an apology for the inconvenience.","quote":"We regret to inform you that we are unable to restore your items. I apologize for any inconvenience that this may have cause. Thank you for your continued","source_url":"https://forum.donanimhaber.com/turkceye-cevirebilir-misiniz--8635288","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"93df91702d29a2f3bb81","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2402ff388f","original_id":"fp_73868967889627","tier":"A","category":"RESTORE_REFUSED","title":"Antor Destek Bileti Hizmetleri | DonanımHaber Forum » Sayfa 2","summary":"Valve policy text states that Steam Support is unable to restore items or levels when corrective action was taken at the time of suspension, according to the Terms of Use.","quote":"In accordance with our Terms of Use, we are unable to restore items or levels in the event that this corrective action was taken at the time of suspension","source_url":"https://forum.donanimhaber.com/antor-destek-bileti-hizmetleri--28321963-2","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"d76bb3045f9274cfa4ad","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb2e259fa6","original_id":"fp_22515529461735","tier":"A","category":"BAN_NO_REASON","title":"Your account has been permanently disabled because it ...","summary":"An automated system message informs the user that their account has been permanently disabled and that the decision cannot be reviewed or reversed.","quote":"Your account has been permanently disabled because it ...\n\nThe decision to disable your account can't be reviewed. This is either because we already reviewed it and decided it can't be reversed, or\nThe decision to disable your account can't be reviewed. This is either because we already reviewed it and decided it can't be reversed, or","source_url":"https://www.reddit.com/r/Instagram/comments/qxedag/your_account_has_been_permanently_disabled","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c32ff352c991c4eeccc","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23b9cc5068","original_id":"fp_24325655239099","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I don't know how to open again my help request","summary":"Steam Support informed the user that they must resolve an existing open ticket before they are allowed to submit a new help request, directing them to check their email for the unresolved ticket.","quote":"first resolve the same old ticket, then only you can open a new request. Check your mail and see which ticket has not yet resolved.","source_url":"https://www.reddit.com/r/steamsupport/comments/1f5vacj/i_dont_know_how_to_open_again_my_help_request","source_host":"www.reddit.com","source_status":"public_url","source_group":"fad3344db811cb3e0f34","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a677725111","original_id":"k5f28z","tier":"A","category":"RESTORE_REFUSED","title":"how steam (dota2) tech support works","summary":"The user asked Steam Support to merge/access their deceased brother's account; support refused because Steam accounts and games are non-transferable and advised contacting the inheritance person. The user later says access to the brother's account was blocked.","quote":"we cannot fulfill your request. Steam accounts and games are not transferable, so we cannot grant access to this account or merge it with yours.\n\n​\n\nIf you are concerned about the future security of an account or wish to deactivate it, please contact the person in charge of the deceased user's inheritance for more information on what action will be taken with respect to all of that user's online accounts.","source_url":"https://www.reddit.com/r/DotA2/comments/k5f28z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ba29e89c8969a7400e0e","publication_date":"2020-12-02","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ba233598c","original_id":"httpssteamcommunitycomapp730discussions038005263","tier":"A","category":"RESTORE_REFUSED","title":"Мошенничество украли скины :: Counter-Strike 2 General Discussions","summary":"The user reports stolen CS2 skins. The post quotes Steam Support stating that Steam Support does not restore lost items.","quote":"Служба поддержки Steam не восстанавливает утерянные предметы","source_url":"https://steamcommunity.com/app/730/discussions/0/3800526395814055024/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"64622dc5a6e7a8673c18","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb23dc5151","original_id":"httpssteamcommunitycomdiscussionsforum2629740270","tier":"A","category":"RECOVERY_HIJACK","title":"/del :: Русскоязычный Форум","summary":"The user is dealing with a Steam account recovery dispute; a quoted Steam Support message requests a pre-2014-10-30 purchase receipt screenshot or a photo of an early game key as ownership proof. The thread notes that the other claimant's ownership evidence is stronger and that the topic is no longer active.","quote":"Пожалуйста, пришлите скриншот квитанции от одной из покупок на аккаунте, сделанной до 2014-10-30 или фотографию ключа от игры, зарегистрированной до этой даты","source_url":"https://steamcommunity.com/discussions/forum/26/2974027084068638566/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d44ddcdb3820d732177f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f26b43c852","original_id":"httpssteamcommunitycomdiscussionsforum2414843588","tier":"A","category":"RESTORE_REFUSED","title":"Hilfe Item wurde gescammt! :: Deutsches Forum","summary":"The user reports that an item was scammed. The post quotes Steam saying it will not replace items or gifts and advises posting evidence on SteamRep.","quote":"Steam wird Ihnen keine Gegenstände oder Geschenke ersetzen ...","source_url":"https://steamcommunity.com/discussions/forum/24/1484358860941549425/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"20269cc74384cd3c0a6b","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0c495b0f5","original_id":"httpssteamcommunitycomdiscussionsforum1622955136","tier":"A","category":"RESTORE_REFUSED","title":"Skradziono moje 100 skinów :/ :: Help and Tips","summary":"The user reports that 100 skins were stolen. Steam Support replied that Steam will not return defrauded items and that the user is responsible for confirming trades.","quote":"Dlaczego Steam nie zwróci wyłudzonych przedmiotów? <strong>Podczas procesu wymiany Steam wielokrotnie prosi o jej potwierdzenie</strong>. Na tobie spoczywa odpowiedzialność sprawdzenia przedmiotów, które wymieniasz.","source_url":"https://steamcommunity.com/discussions/forum/1/622955136049059134/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9cb039ee617d56e076eb","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48cd1ea216","original_id":"httpssteamcommunitycomdiscussionsforum1693125099","tier":"A","category":"BAN_NO_REASON","title":"help what should I do if I was wrongly banned due to a game error :: Help and Tips","summary":"User reports being wrongly banned due to a game error and asks what to do. The quoted Steam Support/Valve response states that game bans cannot be appealed and are not removed from accounts.","quote":"Game bans cannot be appealed and are not removed from accounts.","source_url":"https://steamcommunity.com/discussions/forum/1/693125099544485831/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5da4cdca933398dfb90c","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2800320cc","original_id":"httpssteamcommunitycomdiscussionsforum9597412591","tier":"A","category":"BAN_NO_REASON","title":"Permanently banned for no reason?!!! :: VAC Discussion","summary":"User reports a permanent ban with no reason and quotes Valve/Steam Support stating game bans cannot be appealed or removed and that the developer determines the ban duration.","quote":"Game bans cannot be appealed and are not removed from accounts","source_url":"https://steamcommunity.com/discussions/forum/9/597412591711729503/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"af9435d5ac2d95647e78","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be67b56e07","original_id":"httpssteamcommunitycomdiscussionsforum9597413188","tier":"A","category":"BAN_NO_REASON","title":"what is the ban for? I still don't understand :: VAC Discussion","summary":"The user does not understand why they received a game/VAC ban and says they were not using the account at the time. Valve/Steam Support states that game bans cannot be appealed and are not removed regardless of who was using the account.","quote":"Game bans cannot be appealed and are not removed from accounts","source_url":"https://steamcommunity.com/discussions/forum/9/597413188027638158/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dbb5d57ee326053433b7","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cde7a2b202","original_id":"httpssteamcommunitycomdiscussionsforum2636404096","tier":"A","category":"RESTORE_REFUSED","title":"Тех. поддержка отказала :: Русскоязычный Форум","summary":"Пользователь сообщил о взломе аккаунта и пропаже предметов; Steam Support ответила, что провела расследование, но восстановить предметы невозможно, и дала ссылку на рекомендации по безопасности.","quote":"Здравствуйте, Мы провели расследование пропажи предметов. К сожалению, эти предметы не могут быть восстановлены. Если вы еще этого не сделали, пожалуйста, ознакомьтесь с рекомендациями по обеспечению безопасности аккаунта, чтобы удостовериться, что никто, кроме вас, не сможет получить к нему доступ. Рекомендации по обеспечению безопасности аккаунта https://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478&l=russian","source_url":"https://steamcommunity.com/discussions/forum/26/364040961439219955/?l=russian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a25951d97482ceac69b9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-919df8ce3a","original_id":"pp_1a0qy2","tier":"A","category":"BAN_NO_REASON","title":"Flaw/Exploit in Steam Discussion system - Mod thief was able to PERMANENTLY BAN real mod author from posting in Steam Workshop forum!","summary":"Valve employee TomB posted an update acknowledging a bug in the Steam Workshop discussion system where an author's ban incorrectly affected users in the main Skyrim discussions. TomB stated that the affected users were un-banned, the bug would be fixed, and the offending user who stole mods was banned along with their workshop items.","quote":"Workshop authors can ban users from the discussion areas for their item only. However, it looks like that ban is affecting users in the Skyrim Discussions area (at the very least in the UI with a \"banned\" string next to the user's name). I've un-banned the affected users and will look at fixing the error.\n\nI've also given SupernaturalKath a Steam Community ban and banned all their Workshop items.","source_url":"https://www.reddit.com/r/gaming/comments/1a0qy2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57e620254866409df6d6","publication_date":"2013-03-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9692b21e30","original_id":"1nd152","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Overcharged at TI3 - Steam support shrugging me off. Anyone have any suggestions?","summary":"The user was overcharged at the TI3 Secret Shop and contacted Steam Support with a receipt and credit card statement. Steam Support replied that all TI3 sales were final, then the user says support ignored them, though an edit notes publicity and reopened tickets eventually got the right people involved.","quote":"all sales at The International 3 were billed as all sales final","source_url":"https://www.reddit.com/r/DotA2/comments/1nd152/","source_host":"www.reddit.com","source_status":"public_url","source_group":"152c671357c307f5ea7a","publication_date":"2013-09-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f729749ab","original_id":"pp_1a0qww","tier":"A","category":"BAN_NO_REASON","title":"Flaw/Exploit in Steam Discussion forum system - Mod thief able to PERMANENTLY BAN REAL MOD AUTHOR FROM WORKSHOP DISCUSSIONS","summary":"Valve representative TomB posted on a Workshop thread acknowledging a flaw where a workshop author's ban incorrectly affected users in broader discussion areas. Valve unbanned the affected users, issued a community ban to the offending user (SupernaturalKath), and banned their workshop items.","quote":"Workshop authors can ban users from the discussion areas for their item only. However, it looks like that ban is affecting users in the Skyrim Discussions area (at the very least in the UI with a \"banned\" string next to the user's name). I've un-banned the affected users and will look at fixing the error.\n\nI've also given SupernaturalKath a Steam Community ban and banned all their Workshop items.","source_url":"https://www.reddit.com/r/skyrim/comments/1a0qww/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2478c074c65b84e5469a","publication_date":"2013-03-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4d957af74","original_id":"pp_ycltdv","tier":"A","category":"BAN_NO_REASON","title":"My dad started playing with me on Sunday October 16th, and he bought the first two expansions that day, and 4000 the gems the next, and he's been locked out of spending those gems, and using the TP ev","summary":"A player's father was locked out of spending 4000 gems and using the Trading Post due to automated high-risk security restrictions on his new account. Steam Support sent a generic response stating they could not override the restrictions and recommended continuing to play until the system lifts them. After escalation, the restrictions were eventually lifted.","quote":"We are unable to override the restrictions you are encountering at this moment. It seems that there are certain aspects of your account that are being perceived as high risk by our security systems. So long as these characteristics are still being detected, the account will continue to be subjected to these restrictions. At this point we highly recommend that you continue playing our game. It is possible that continued usage of your account will result in the restrictions being lifted.","source_url":"https://www.reddit.com/r/Guildwars2/comments/ycltdv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e6053d8b034581b81f6f","publication_date":"2022-10-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14785b9e83","original_id":"xifiiv","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Double Down Tokens dissapear if the game is not counted","summary":"The user's Dota Double Down tokens were consumed in matches that did not count after players left, and they asked Steam Support to restore them. Steam Support replied with a canned message directing them to post about the bug in Dota community hubs.","quote":"If you feel that you encountered a bug with this feature, I encourage you to search for the issue and post about it in one of the more active Dota community hubs, as other users may be experiencing the same thing. The Dota team reads these various social channels as it helps them understand and prioritize what issues are most important to the community.","source_url":"https://www.reddit.com/r/DotA2/comments/xifiiv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"53be983be1be406a46fe","publication_date":"2022-09-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b393bfba0e","original_id":"pp_puc5b","tier":"A","category":"RESTORE_REFUSED","title":"[PSA] Steam trading for games is still very risky. Here's a way to protect yourselves a bit more if you decide to do so.","summary":"Valve's official support policy states that if a traded game is revoked due to fraudulent purchase, items will only be restored if items or gifts were directly exchanged for the game in the trade.","quote":"What if a game I received in a trade is fraudulently purchased?\n\nIf this happens, the account where the fraud took place will be suspended. Your account will not be suspended, however the game you received will be removed from your account. We will restore the items/gifts that were associated with the trade back to you. If you did not trade any items/gifts for the game directly then we are not able to restore anything to your account.","source_url":"https://www.reddit.com/r/tf2trade/comments/puc5b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58f0d921c7b1f3d8662a","publication_date":"2012-02-17","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5b879aab0","original_id":"pp_sxb9u","tier":"A","category":"RECOVERY_HIJACK","title":"Stolen account and no CD key to verify authenticity","summary":"An automated Steam Support email notification from April 18, 2012, confirms that the user's account email address was successfully changed without their authorization. The user's friend later encountered issues recovering the account when support required an original CD key.","quote":"To: xxxxxxxxxxxxxxxxx\n\nFrom: [email omitted]\n\nSubject: Recent changes to your Steam account\n\nDate: Wed, 18 Apr 2012 10:11:47 -0700\n\n STEAM \n\nDear xxxxxxxxxxxxx,\n\nThis email message confirms that your Steam account contact email address has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. If you did not authorize this change, or if you need additional help with your account, please follow this link to the Steam Support site and submit a request for assistance:\n\nhttp://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=197\nThanks for reviewing this information and helping us to maintain the privacy and security of your account.\n\n\nThe Steam Support Team\n\nhttp://www.steampowered.com","source_url":"https://www.reddit.com/r/Steam/comments/sxb9u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c3abe7c4a1e2bd12ba6c","publication_date":"2012-04-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9059e6a4e","original_id":"pp_23ta4y","tier":"A","category":"RECOVERY_HIJACK","title":"Hijacked account been dealing with Steam support since August","summary":"Steam Support agent Katriina replied to a hijacked account ticket on February 19, 2014, stating they were unable to locate the Steam ID based on the provided ownership information and requested additional details such as a CD Key photo with the handwritten ticket number.","quote":"Hello Svetlana,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nWe are unable to locate the Steam ID through the information you have provided.\n\nPlease provide any other emails and/or Steam ID's you have previously used.\n\nIf you have made a purchase though Steam, please provide the Confirmation Number included in the email you received after the purchase.\n\nThe fastest and most effective way to verify and locate your account is through ownership of a CD Key.\n\nPlease hand write your Support Ticket Number 1113-QPHM-1167 on the quick reference card or sticker above a CD Key that has been registered to the account you are trying to access. Please reply with a digital photo or scan of the CD Key (not","source_url":"https://www.reddit.com/r/Steam/comments/23ta4y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0b206e50b7b5446dbbc","publication_date":"2014-04-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a13b315da","original_id":"pp_pudxh","tier":"A","category":"RESTORE_REFUSED","title":"[PSA] Steam trading for games is still very risky. Here's a way to protect yourselves a bit more if you decide to do so. [x/post /r/tf2trade]","summary":"This excerpt from a Steam Support help article explains Valve's policy regarding fraudulently purchased games received in trades: the fraudulent copy is removed, and items are only restored if they were directly traded for that specific game copy.","quote":"What if a game I received in a trade is fraudulently purchased?\n\nIf this happens, the account where the fraud took place will be suspended. Your account will not be suspended, however the game you received will be removed from your account. We will restore the items/gifts that were associated with the trade back to you. If you did not trade any items/gifts for the game directly then we are not able to restore anything to your account.","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/pudxh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ce712607ddf22f8ec5a2","publication_date":"2012-02-17","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9bb0bc91e7","original_id":"ppc_dgckdnl","tier":"A","category":"BAN_NO_REASON","title":"Trust me that I was devastated, I left it out in the main post; but I was literally hospitalized during this - mostly fo","summary":"Steam Support acknowledged to the user that their account was caught up in an incorrect VAC wave after initially issuing automated denials. The ban was eventually corrected, but the user experienced severe distress due to unhelpful and rigid automated support responses.","quote":"We worked with the VAC team to investigate your VAC ban and it appears you were caught up in a bad VAC wave. I'm sorry we couldn't be more helpful in our replies, but we issue countless VAC bans and very, very few are ever reversed. Because of the nature of VAC bans we have to remain neutral in our replies. I do appreciate the feedback regarding the tone of the replies.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/65onm3/_/dgckdnl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1a6d053f81e4f3cbf520","publication_date":"2017-04-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ca9f4bc97","original_id":"ppc_g4hx9pg","tier":"A","category":"RESTORE_REFUSED","title":"You mentioned \"the hackers spent everything in your steam wallet\", if they gifted or bought any games, those can probabl","summary":"The post discusses a hacked Steam account whose wallet/trading items were spent; it quotes Steam Support policy that items leaving an account via trades, market transactions, deletions, or gifting are not restored and that account security is the user's responsibility.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised.","source_url":"https://www.reddit.com/r/Steam/comments/ip3m7c/_/g4hx9pg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"59f471e08e43e84e582e","publication_date":"2020-09-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-303925a039","original_id":"ppc_e8va2zq","tier":"A","category":"RECOVERY_HIJACK","title":"In 99% of cases, we only require a single valid proof of ownership from an account's original owner to recover an accoun","summary":"Steam Support states that while 99% of account recoveries require only a single proof of ownership, additional proof such as an original CD key may be required if the account experienced multiple ownership changes prior to the hijacking.","quote":"In 99% of cases, we only require a single valid proof of ownership from an account's original owner to recover an account. Please see the valid options available for that in this article: https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762 \n\nHowever, in cases like this, where an account had several ownership changes prior to the hijacking in question, we may require additional proof. If you don't sell, steal or purchase a Steam account, it is unlikely you will ever have to provide your original CD Key.","source_url":"https://www.reddit.com/r/Steam/comments/9t8pxh/_/e8va2zq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0b7d1f9e3b69cad4f839","publication_date":"2018-11-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7cbda71ec","original_id":"11a3zzj","tier":"A","category":"RESTORE_REFUSED","title":"r/ArgenGaming on Reddit: Robo en Steam","summary":"User sold CS skins and left about 60k ARS in the Steam wallet; the next day the balance was almost gone after an apparent hack/unauthorized market purchases. Steam Support replied that they cannot interfere with the community market or return items/wallet funds because that would require taking money from the seller's account and cause confusion.","quote":"no podemos interferir en el mercado de la comunidad ni devolver articulos o sueldo de la cartera de steam porque tendriamos que sacar el dinero de la cuenta que vendia el articulo, y generar una confusion","source_url":"https://www.reddit.com/r/ArgenGaming/comments/11a3zzj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"faeacfd8a7a21c49cb8e","publication_date":"2023-02-23","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b57fd3404","original_id":"pp_16a7iv","tier":"A","category":"BAN_NO_REASON","title":"[Q]Can Steam Ban my Main Account if I've been doing mischief in one of my ALT accounts?","summary":"The user's main Steam account received an automated security restriction notice stating the account may have been accessed by someone else, disabling purchasing, gifting, trading, and community access until ownership is verified.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ\n\n\nThis account will have restricted functionality until the owner has regained access.\n\n\nPurchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/tf2trade/comments/16a7iv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"01d87416ac606c4711b1","publication_date":"2013-01-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-792a78f439","original_id":"sf_0_594069606514124950","tier":"A","category":"BAN_NO_REASON","title":"Warning steam now refusing refunds if you use a VPN","summary":"An excerpt from the Steam Subscriber Agreement (Section 3.A) regarding the prohibition of IP proxying or VPNs to disguise residence or circumvent geographical restrictions and pricing.","quote":"You agree that you will not use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on game content, to order or purchase at pricing not applicable to your geography, or for any other purpose. If you do this, Valve may terminate your access to your Account.","source_url":"https://steamcommunity.com/discussions/forum/0/594069606514124950/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a5385d2b0896ae80ac74","publication_date":"2026-10-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a425934e8c","original_id":"sf_10_592942723776936951","tier":"A","category":"BAN_NO_REASON","title":"stop devs from being able to ban your entire screenshot uploading ability","summary":"Steam Support informed the user that their permanent community hub ban was issued by the developer's moderation staff rather than Valve, and refused to reverse the decision.","quote":"Hello, This permanent community hub ban was issued by the developer's moderation staff. Developers follow the Global Rules & Guidelines, but they may also have specific rules regarding what content is acceptable in their game hub. We won't be reversing their decision, so we recommend contacting their support team for further information and to appeal: Nacho Chihuahua: The Movie: The Game support If you have any further questions, please let us know - we will be happy to assist you. Steam Support Lily","source_url":"https://steamcommunity.com/discussions/forum/10/592942723776936951/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6b90cb195b90bee9aed0","publication_date":"2026-09-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1a6c83dd8","original_id":"sf_27_350543389019250279","tier":"A","category":"BAN_NO_REASON","title":"TOMEI VAC BAN INJUSTAMENTE NO CS GO","summary":"A user received a standard automated VAC ban notification stating that cheats were detected and that VAC bans are permanent. The user claims they only used a game booster.","quote":"Sua conta foi banida porque foram detectados cheats sendo executados enquanto você jogava em servidores protegidos pelo VAC. Banimentos VAC são permanentes, para mais informações leita este artigo do Suporte Steam","source_url":"https://steamcommunity.com/discussions/forum/27/350543389019250279/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fd5978e989425a82a91f","publication_date":"2016-10-01","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f33818cee","original_id":"sf_29_3271310952923686343","tier":"A","category":"RESTORE_REFUSED","title":"No me permite regalar juegos a amigos","summary":"A Steam user reported being unable to send gifts to friends using wallet funds due to a restriction. Steam Support agent Luis replied that the account has a general gift-buying restriction which cannot be removed by support, and closed the ticket.","quote":"Hola, Hemos revisado tu cuenta y hemos visto que tienes una restricción general para la compra de regalos. Aún puedes comprar regalos y enviárselos a cualquiera de tus amigos si utilizas un método de pago directamente para comprar el regalo, en lugar de tus fondos de la Cartera. Puedes utilizar los fondos de la Cartera para realizar compras para tu propia cuenta. Desafortunadamente, el equipo de Soporte de Steam no puede eliminar esta restricción. Como esta es toda la información que podemos proporcionar sobre esta restricción de compra de regalos, cerraremos este ticket. Si tienes algún otro problema con Steam, puedes abrir un nuevo ticket. Best Regards, Luis","source_url":"https://steamcommunity.com/discussions/forum/29/3271310952923686343/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d6aa86d2feab5b8a4189","publication_date":"2022-04-13","language":"es","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4d0aec58b","original_id":"sf_26_3951406749567612297","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Не приходит смс с кодом для Steam Guard Mobile","summary":"A user experienced issues with not receiving Steam Guard SMS verification codes on their mobile phone. Steam Support replied stating they contacted their SMS partner to resolve the issue, though the message was cut off.","quote":"Так как вы все еще не получаете СМС-сообщения на указанный номер, мы обратились к компании-партнеру, которая занимается отправкой СМС-сообщений. Решение проблемы может за","source_url":"https://steamcommunity.com/discussions/forum/26/3951406749567612297/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8fb147242d34750e6fff","publication_date":"2023-11-11","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1e3f74b93","original_id":"sf_27_4298193819413545609","tier":"A","category":"BAN_NO_REASON","title":"Localização aparece errada no Steam Guard","summary":"A Steam Support agent responds to a user concerned about incorrect login locations shown in Steam Guard, explaining that ISPs often route connections through different nodes and that IP geolocation can be inaccurate or affected by VPNs, while confirming the account was not accessed by third parties.","quote":"Verificamos o histórico da sua conta e ela não parece ter sido acessada por terceiros. É comum que provedores de acesso à internet tenham que rotear a sua conexão por fora do seu local antes de chegar à rede pública. Geralmente, a estimativa do local é feita com base no ponto de saída do provedor, não no seu local exato. É por isso que você pode ver seu IP associado a algum local fora da sua área ou até fora da sua cidade ou do seu país. Isto pode muitas vezes gerar confusão ao visualizar uma notificação de endereço de IP estranha no Steam. O problema pode ser resolvido em algumas horas ou alguns dias, caso seja um redirecionamento temporário. Mas já houve vezes em que tivemos que esperar até que o banco de dados de intervalos de IP fosse renovado e atualizado. Se você está usando um proxy de IP ou software de VPN, note que estas funcionalidades podem também interferir com a localização da sua conta Steam.","source_url":"https://steamcommunity.com/discussions/forum/27/4298193819413545609/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d81c2ecf65d20c95719e","publication_date":"2023-05-28","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33f06216db","original_id":"sf_1_574927238287462340","tier":"A","category":"BAN_NO_REASON","title":"Community Ban on account/Locked account","summary":"Steam Support informed a user that their account is permanently locked for violating the Steam Subscriber Agreement due to suspected commercial use or account transfer, and stated that future tickets will be closed without a reply.","quote":"Hello, The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement (SSA). The account has been identified as being used for commercial purposes based on its security history, trading activity, community reports, and/or other factors. Locks of this type are typically issued when the account is bought, sold, traded, or otherwise transferred, or has been used as part of a commercial operation prohibited by the SSA. The lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have, I am closing this help request. Please note that future help requests submitted regarding the account lock may be closed without a reply. Steam Support Steven","source_url":"https://steamcommunity.com/discussions/forum/1/574927238287462340/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c75a58c07abaeb0cf47f","publication_date":"2026-09-18","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05b8595332","original_id":"sf_24_412447613561852456","tier":"A","category":"RECOVERY_HIJACK","title":"Familien-Modus ohne PIN umgehen? /PIN ändern?","summary":"Official Steam support text explaining how to recover or disable the Family View PIN using a recovery email address.","quote":"Wenn Sie Ihre PIN verloren oder vergessen haben und eine E-Mail-Adresse zur Wiederherstellung angegeben wurde, können Sie eine E-Mail-Adresse anfordern, die einen Link beinhaltet, mithilfe wessen Sie die Familienansicht für Ihren Account unter http://store.steampowered.com/parental/requestrecovery deaktivieren können.","source_url":"https://steamcommunity.com/discussions/forum/24/412447613561852456/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"78d9ad332548d1bebda8","publication_date":"2016-02-18","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-698d599763","original_id":"pp_1rhrhb","tier":"A","category":"BAN_NO_REASON","title":"Account functionality has been restricted","summary":"The user's Steam account was permanently locked after they used a friend's credit card during a sale following a failed purchase attempt of their own. Steam Support accused the account of hijacking activity, refused to unlock it, and subsequently closed communication with canned responses.","quote":"Hello,\n\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://www.reddit.com/r/Steam/comments/1rhrhb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8d95cd14552c2b0ff5b6","publication_date":"2013-11-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83657729ec","original_id":"ppc_dqr96p6","tier":"A","category":"RESTORE_REFUSED","title":"Rippp\nhttps://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003\n\n>Steam Support does not restore items that","summary":"The user quotes Steam Support's policy stating that items which have left an account are not restored for any reason. They also mention an unusualifier valued at 110 keys.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/tf2/comments/7hif7t/_/dqr96p6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8fc1397a2cf0e391bf3e","publication_date":"2017-12-04","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-325bf14d47","original_id":"ppc_dj1ok24","tier":"A","category":"RESTORE_REFUSED","title":"> Steam Support does not restore items that have left accounts for any reason, including trades, market transactions,","summary":"The post quotes Steam Support stating that items which have left an account are not restored for any reason, including trades, market transactions, deletions, or gifting. It advises that transferred money may be hard to recover and to verify the funds actually reached the account.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/Philippines/comments/6hwfez/_/dj1ok24/","source_host":"www.reddit.com","source_status":"public_url","source_group":"456e41a7d0330e33ab09","publication_date":"2017-06-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41b7a72768","original_id":"pp_2n1heh","tier":"A","category":"BAN_NO_REASON","title":"[Q] Permanently Trade Banned, Best Way to go about it?","summary":"A user received a permanent trade ban and submitted a support ticket, to which Steam Support's automated system replied that they are unable to remove or modify trade or Marketplace restrictions.","quote":"Steam Support is unable to remove or modify restrictions on your account that prevent you from trading or using the Community Marketplace.\n\nFor a detailed list of Community Market and Trade Restrictions, please review the FAQ: https://support.steampowered.com/kb_article.php?ref=1047-EDFM-2932_","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2n1heh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05716b41211a798760c2","publication_date":"2014-11-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33339a6c40","original_id":"ppc_cwi4gj0","tier":"A","category":"HACK_THEFT","title":"Correct! \n\n> How do Steam Guarded accounts get stolen?\nSteam Guard protects your Steam account by requiring access to","summary":"This text is an excerpt from a public Steam Support help article explaining how accounts protected by Steam Guard can be compromised through email access, .SSFN files, or malware.","quote":"How do Steam Guarded accounts get stolen?\nSteam Guard protects your Steam account by requiring access to your verified email account. This second layer of security depends on your email account also being secure. Below are the common methods used to steal accounts with Steam Guard enabled:\nThrough Email: If your verified email account is stolen or compromised, a user can enter your account freely provided they know your account name. Knowing your Steam account password would not be required as this can be reset with access to your email account. Never use the same password for both your email and Steam account.\nAcquiring a Steam Guard File: Steam will never ask you to provide any Steam Guard files. If you upload or give a user your Steam Guard .SSFN file, they can gain access to your account without accessing your email account. However, they must know your Steam account password and username to use this file.\nMalware: Hijackers can use malware to gain access to your computer and login to your account using your already authorized device. Since your Steam account could be open or you have your account credentials saved, the hijacker does not need to know anything about your account to gain access. Using a proper anti-virus software with real time protection and avoiding unsafe websites/files will prevent malware from entering your system.\nhttps://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519","source_url":"https://www.reddit.com/r/Steam/comments/3qrfqk/_/cwi4gj0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c22d2b29089cfa82af9","publication_date":"2015-10-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18df2470c4","original_id":"sf_1_574927515691362412","tier":"A","category":"RESTORE_REFUSED","title":"Account has been hacked","summary":"Steam policy text states that Steam Support will not restore stolen items or wallet funds, holding the account owner fully responsible for any unauthorized access resulting from phishing, malware, or other methods.","quote":"Steam Support will not restore stolen items nor stolen wallet funds. In accordance with section 1 C of the Steam Subscriber Agreement, you are fully responsible for all actions on your account, no matter who used the account. This includes actions that occurred as the consequence of fraudulent account access by phishing or malware, be it input relay, session token theft or any other method that granted a third party access to your account.","source_url":"https://steamcommunity.com/discussions/forum/1/574927515691362412/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f127439838c9ec3e56ac","publication_date":"2026-09-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5fed3c5d3","original_id":"sf_26_574927238287557083","tier":"A","category":"RECOVERY_HIJACK","title":"не могу войти в аккаунт помогите","summary":"Steam Support responded to a user who lost access to their account due to a lost phone, stating that they must provide a payment receipt or screenshot of a purchase to verify ownership before any assistance can be provided. The message was sent on August 4 by agent Steam Support Angelos.","quote":"Здравствуйте!, Спасибо, что обратились в службу поддержки Steam, мне жаль, что у вас телефон утерян. Прежде чем мы сможем помочь вам, нам надо убедиться что вы являетесь владельцем аккаунта. Пришлите нам копию чека из платёжного терминала об операции для этого аккаунта. Если вы совершили этот платёж через онлайн-платформу, пришлите нам скриншот этой покупки.","source_url":"https://steamcommunity.com/discussions/forum/26/574927238287557083/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"89c990e4dc3ed98b955e","publication_date":"2026-09-19","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-122ffbdd88","original_id":"ppc_d99onj7","tier":"A","category":"RESTORE_REFUSED","title":"Their FAQ [\"Steam Support does not restore items that have left accounts for any reason, including trades, market transa","summary":"The user complains about Steam's item restoration policy and quotes Valve's FAQ stating that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/59k3w6/_/d99onj7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8abd7035d96938b3304a","publication_date":"2016-10-27","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b94a0daf9b","original_id":"pp_1b4rzc","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support at it's best? Maybe you guys can help, please??","summary":"The user reported that their Steam account appeared glitched or hacked, resulting in missing games, reset play time, cleared friends list, and lost items. Support Tech Sterling responded by resetting the account password and sending new login information.","quote":"Hello Jon,\n\nThank you for contacting Steam Support.\n\nI have reset your account password and sent the new login information in a separate email","source_url":"https://www.reddit.com/r/Steam/comments/1b4rzc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a98f989bc3883b5f7926","publication_date":"2013-03-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ebc32f0300","original_id":"ppc_djr64q3","tier":"A","category":"BAN_NO_REASON","title":"So I've contacted steam support bcoz its clear that there's nothing wrong from our side bcoz we can play on friend's acc","summary":"The user contacted Steam Support regarding a 'VAC unable to verify your game session' error preventing them from playing CS:GO. Support replied with troubleshooting steps, stating that the VAC team is investigating the issue.","quote":"Thanks for writing in to report this. We've seen an increase in this help request type in the last few days and are investigating. It looks like Valve Anti-Cheat is preventing your account from entering matchmaking.\n\nPrior to matchmaking, VAC must verify that your Steam client service is functioning correctly. If the service is not running or a program is preventing VAC from seeing it, you will continue to experience the error. This may also happen if you've stopped the Steam Client service for any reason. \n\nPlease read our Disconnected by VACarticle and follow all of the recommendations, specifically the Repair the Steam Service section.\n\nIf you have followed the instructions to repair your Steam Service and the issue persists, please try the steps below:\nClick on Steam > Exit\nAfter Steam has closed, re-launch Steam\nClick on Steam > Go Offline > Restart in Offline Mode\nOnce Steam has restarting, click on Steam > Go Online > Restart and Go Online\nRe-launch CS:GO and re-test the issue\nUsers have reported this has resolved their issue and allowed them to play without being told we cannot verify their session. If the steps above did not help please let me know so I can pass the information along. The VAC team is aware of this issue and are currently investigating, and once we have received your reply we'll pass it along. Thanks for your patience while we look into this.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/6l2z7b/_/djr64q3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7d2ce1275a3356c6f1b4","publication_date":"2017-07-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61fdcfa15a","original_id":"ppc_cxgckec","tier":"A","category":"RECOVERY_HIJACK","title":"Your account should still be active.  If you know the login/password it should still work. If you don't remember your pa","summary":"Steam policy text advising that accounts should remain active and that users who forget their passwords must contact Steam Support and provide proof of ownership such as payment methods or activated CD-keys.","quote":"Your account should still be active.  If you know the login/password it should still work. If you don't remember your password you will need to Contact Steam Support and provide them some sort of proof of ownership (payment method used, cd-keys activated, etc).","source_url":"https://www.reddit.com/r/Steam/comments/3unva8/_/cxgckec/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f77337b5a42889038ab","publication_date":"2015-11-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f8ae8e997c","original_id":"pp_359nxc","tier":"A","category":"BAN_NO_REASON","title":"How to unlock my account?","summary":"The user's account was permanently banned for fraudulent marketplace activity after participating in a trade scam involving a StatTrak AK-47 and a $145 market listing. Steam Support responded by stating the account was locked permanently per the Steam Subscriber Agreement and would not be reactivated.","quote":"We have found activity in this Steam account related to fraud within the Steam Marketplace. Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.","source_url":"https://www.reddit.com/r/Steam/comments/359nxc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9507bf78a53ab1b4da26","publication_date":"2015-05-08","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2eb40cce66","original_id":"ppc_c0s4ozm","tier":"A","category":"RESTORE_REFUSED","title":"I've played since November, never idled. I got the halo a month or two ago but it said my backpack was full, so I delete","summary":"A user lost in-game items due to a backpack glitch and game crash while trying to claim a halo item. When contacting Steam Support, the user received an irrelevant automated reply followed by a message stating that the item was fake and no longer attainable, refusing to restore the deleted items.","quote":"It seems as though you received a fake item from a server you were on as this item is no longer attainable.","source_url":"https://www.reddit.com/r/tf2/comments/cf30x/_/c0s4ozm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e77528b9ca9a77ebfd3d","publication_date":"2010-06-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a215d74f4","original_id":"sf_25_567036355935315958","tier":"A","category":"BAN_NO_REASON","title":"BAN","summary":"Steam support FAQ text explaining that game bans cannot be appealed through Steam and users must contact the specific game's development team instead.","quote":"Est-il possible de faire appel d'un bannissement ? Pour faire appel d'un bannissement, il faut contacter l'équipe de développement du jeu qui est seule à disposer des informations décrivant la raison du bannissement. Pour contacter l'assistance du jeu, sélectionnez celui-ci dans votre bibliothèque Steam, puis allez dans l'onglet « Assistance », qui apparait à droite au-dessus de la section « ACTIVITÉ ». S'il n'apparait pas, cliquez sur les trois points de suspension situés tout à droite pour y accéder. https://help.steampowered.com/fr/faqs/view/46DB-4CEC-F7E9-49E5","source_url":"https://steamcommunity.com/discussions/forum/25/567036355935315958/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d22a11b756cc8764b729","publication_date":"2026-06-04","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8ccd248e2","original_id":"ppc_c55pnzk","tier":"A","category":"RESTORE_REFUSED","title":"Sorry to hear about your bad trading experience.\n\nA good rule to follow would be to completely avoid agreeing to trades","summary":"Valve's official policy text states that items lost in trades will not be restored or reimbursed, though reports help them take action against scammers.","quote":"Sorry to hear about your bad trading experience.\n\nA good rule to follow would be to completely avoid agreeing to trades where you trade something belonging to you for nothing (or in your case, two TF2 hats) in return, with the expectation of receiving the item you want in a later trade. There is no conceivable reason for anyone to request that you trade in such a manner save for wanting to relieve you of your items.\n\nYou can find other helpful tips and information on trading here - \nhttps://support.steampowered.com/kb_article.php?ref=6748-ETSG-5417\n\nalong with Steam's official policy on scams and trading in general here - \nhttps://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003","source_url":"https://www.reddit.com/r/Dota2Trade/comments/vmc9i/_/c55pnzk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55604a6b0fb2b70bc925","publication_date":"2012-06-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1747706e2d","original_id":"pp_gybuc","tier":"A","category":"HACK_THEFT","title":"My own experience with how awesome Steam's customer support is.","summary":"Steam Support replied to a user asking for a refund/exchange regarding Portal 2 purchases, requesting a handwritten support ticket number on the physical CD key sticker alongside a photo to verify ownership before issuing store credit.","quote":"Hello James, Thank you for contacting Steam Support. We would be happy to assist you with this issue. However, in order to investigate this issue, we must verify your ownership of the CD Key. Please handwrite your Support Ticket Number YADAYADAYADA on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy. After verifying your proof of ownership, we can issue you store credit for the amount of your purchase of the PC version into you","source_url":"https://www.reddit.com/r/gaming/comments/gybuc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6805450a2b1f1ab092f","publication_date":"2011-04-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccfb2a5f03","original_id":"sf_1_154641879461973433","tier":"A","category":"RECOVERY_HIJACK","title":"Self-recovery is not available for the account provided, please contact Steam Support for assistance","summary":"Steam's automated system displayed an error message stating that self-recovery is not available for the account and directing the user to contact Steam Support. Forum users discussed workarounds for opening support tickets when the help system creates a circular loop.","quote":"Self-recovery is not available for the account provided, please contact Steam Support for assistance","source_url":"https://steamcommunity.com/discussions/forum/1/154641879461973433/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6b8afddad310182d6d94","publication_date":"2016-11-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ccb16d5d0","original_id":"sf_1_572677904481168815","tier":"A","category":"API_KEY_THEFT","title":"Account hacked and purchases made","summary":"Standard Steam community or support advice providing steps to secure a compromised account, including scanning for malware, checking account details, deauthorizing devices, changing passwords, generating backup codes, and revoking unauthorized API keys.","quote":"Secure your account 1. Scan for malware https://www.malwarebytes.com/ 2. Check that the email and phone number on the Steam account are still yours. 3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage 4. Change passwords from a trusted/clean device. 5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage 6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)","source_url":"https://steamcommunity.com/discussions/forum/1/572677904481168815/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"da2dee4ad8492ca0aa44","publication_date":"2026-10-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80d02ea3bc","original_id":"94yei9","tier":"A","category":"RESTORE_REFUSED","title":"Support strikes again. 1000 lvl re-roll without changes.","summary":"The user complained that after a Dota 2 Immortal Treasure re-roll and over 150 opened treasures they still received no additional rares. Steam Support replied that Valve fixed/rerolled the treasure bug, but their records showed no extra items were awarded and bonus items are not guaranteed.","quote":"To clarify, the Dota team did find a bug that existed for all the Immortal treasures this season. As a result, they re-ran the rolls for players on Immortal Treasure 1, 2 and 3, and will be granting the items if you would have received additional rares with the bug fix, as well as fixing the bug for unopened treasures. A recent update had a patch which addressed this. \n\nAccording to our records, it does not appear you were rewarded any items as a result of this re-roll. While this is unfortunate, each treasure in Dota 2 guarantees one Normal item, with a chance to receive Bonus items. There is no guarantee this action would reward you with any Bonus items, much less a specific one. Pleas","source_url":"https://www.reddit.com/r/DotA2/comments/94yei9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c5afa4865b9a3a540b9","publication_date":"2018-08-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abc4af7f25","original_id":"1wdxfl","tier":"A","category":"RESTORE_REFUSED","title":"Items missing from inventory - some not tradable and not marketable. Bugged account?","summary":"User reports TF2 and Portal 2 inventory items disappeared, including non-tradable and non-marketable items, and Steam Support said it found no recent trades, sales, or deletions and could only restore items for hacked accounts within 30 days. The user believes the account is bugged and wants to escalate the ticket.","quote":"any recent trades, sales, or deletions of the items in question.","source_url":"https://www.reddit.com/r/Steam/comments/1wdxfl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f77cf1660cec6b0913c","publication_date":"2014-01-28","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c66966d92","original_id":"ppc_dextueh","tier":"A","category":"RESTORE_REFUSED","title":"Because of the duping scandal, you can't get them anymore.\n\n>Steam Support does not restore items that have left acco","summary":"The user reports that items cannot be restored due to the duping scandal. Steam Support / Valve stated that they do not restore items that have left accounts and will no longer restore lost items to avoid duplication and market impact.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\nSteam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://www.reddit.com/r/Steam/comments/5zf1a2/_/dextueh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7bd3fd7bf2ad23ddf2fd","publication_date":"2017-03-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c618ea5fc","original_id":"ppc_e9gmmsf","tier":"A","category":"RESTORE_REFUSED","title":">Steam Support does not restore items that have left accounts for any reason, including trades, market transactions,","summary":"The post quotes Valve/Steam Support policy stating that items which have left an account are not restored for any reason, including trades, market transactions, deletions, or gifting. It does not describe a specific user incident or ticket reply.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/Steam/comments/9w0ejj/_/e9gmmsf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bdc991468a55aa324fb7","publication_date":"2018-11-11","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b1800ea23","original_id":"pp_1o4j7l8","tier":"A","category":"BAN_NO_REASON","title":"I tried to recover my account over a month ago, and I'm still scared and worried. Read everything, and I hope you can help me. I'll try to do the same for you.","summary":"The user's account was suspended by the system after encountering captchas and suspicious activity while messaging themselves. After submitting an appeal with an email, phone number, and selfie, the automated system restored the account on September 8th after nearly 14 days, stating that the account activity complies with their rules.","quote":"Thank you for taking the time to request a review. After reviewing your account, we've determined that the activity on it complies wi","source_url":"https://www.reddit.com/r/InstagramDisabledHelp/comments/1o4j7l8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77a45304ee0f79b285f8","publication_date":"2025-10-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a170390fab","original_id":"pp_1m3is5","tier":"A","category":"RECOVERY_HIJACK","title":"[Q] Someone just requested to change my steam password. What do?","summary":"The user received an automated password reset email from Steam after an unauthorized request was made for their account from IP address 96.19.50.131. The user posted the email asking for advice and subsequently submitted a support ticket.","quote":"Please do not reply to this email. This email has been sent by a machine, replies will not be read.\n\nHello,\n\nSomeone (hopefully you) has requested to reset your password at the Steam Support helpdesk. If you did not request this reset, please ignore this message.\n\nTo reset your password, please visit the following page:\n*link*\n\nIf asked, your password reset key is : *key*\n\nWhen you visit the above page (which you must do within 24 hours), you will be prompted to enter a new password. After you have submitted the form, you can log in normally using the new password you set.\n\nThe IP address of the person requesting this password reset is: 96.19.50.131\n\n~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~\nThis message was sent by the Steam Support helpdesk.\n\nHave a question we can help you with? Visit our knowledgebase for a list of questions and answers:\nhttps://support.steampowered.com/kb.php\n\nAlternatively, ask our staff a question:\nhttps://support.steampowered.com/newticket.php\n\nSteam Support :: https://support.steampowered.com","source_url":"https://www.reddit.com/r/tf2trade/comments/1m3is5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e8dcf1f8cd9148ad41d","publication_date":"2013-09-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-357581d50b","original_id":"ppc_cajxz96","tier":"A","category":"RECOVERY_HIJACK","title":"* Submit a ticket to Steam Support\n\n* Wait 3 - 4 days for Support to reply\n\n*  Steam Support will Reply this:\n\nHello XXX","summary":"Steam Support replied to a user's ticket requesting proof of account ownership, such as credit card details, PayPal information, or a handwritten CD key photo, before proceeding with the investigation.","quote":"Hello XXXXX,\n\nThank you for contacting Steam Support.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\nIf you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number XXXX-XXXX-XXXX directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nURL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\n\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/1gg7u6/_/cajxz96/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f2665353067323020063","publication_date":"2013-06-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-287a34e50d","original_id":"ppc_faqqi3r","tier":"A","category":"BAN_NO_REASON","title":"\"The effects of the game ban are determined by the developer, and must be consistent with a VAC ban, such as being preve","summary":"An excerpt from Steam policy explaining the rules and limitations regarding game bans applied by developers.","quote":"The effects of the game ban are determined by the developer, and must be consistent with a VAC ban, such as being prevented from playing online with other players and/or trading items for that game. It cannot prevent the user from launching and playing the game offline. It cannot prevent the user from using Steam.","source_url":"https://www.reddit.com/r/DayofDragons/comments/eaermx/_/faqqi3r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"75c8f4e90ebcece9539c","publication_date":"2019-12-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b62dac0b9","original_id":"ppc_cs2abty","tier":"A","category":"TRADE_REVERSAL","title":"Per Steam Support:\n>Do not trade for anything that cannot be added into the trade window within Steam. The most commo","summary":"Steam Support policy text warns users not to trade for anything that cannot be added directly into the Steam trade window, such as money via PayPal or gift cards outside the Community Market, which can result in trade bans.","quote":"Do not trade for anything that cannot be added into the trade window within Steam. The most common examples of these scenarios are the following:\nTrading items/gifts for money outside of the Steam Community market. You cannot add Wallet credit, PayPal, gift cards or any form of money into the trade window.","source_url":"https://www.reddit.com/r/Steam/comments/39bdj7/_/cs2abty/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5bb125c6b63e7d857454","publication_date":"2015-06-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b76e21e96","original_id":"ic4mlc","tier":"A","category":"RESTORE_REFUSED","title":"Chances of a refund on DotaPlus Yearly Sub","summary":"User forgot a yearly DotaPlus subscription renewed and requested a refund; Steam Support replied that it cannot grant a refund because in-game item purchases are non-refundable after 48 hours or if consumed, modified, or transferred. The user resubmitted under accidental purchase.","quote":"We cannot grant a refund at this time. In-game item purchases are not refundable if any items in the purchase have been consumed, modified, or transferred.\n\n For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.","source_url":"https://www.reddit.com/r/DotA2/comments/ic4mlc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"245fc17c1e72d82fc4e9","publication_date":"2020-08-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a499f2415","original_id":"ixrgfl","tier":"A","category":"HACK_THEFT","title":"Hacked account help","summary":"The user's Steam account was hacked from a Moscow IP. They emailed an old Steam support address and received an automated reply saying that email address is no longer monitored.","quote":"Thank you for contacting Valve.  This email address is no longer monitored.","source_url":"https://www.reddit.com/r/steamsupport/comments/ixrgfl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e817b547357b2384900","publication_date":"2020-09-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9bb907e13","original_id":"1ishqdr","tier":"A","category":"RECOVERY_HIJACK","title":"Changed wireless provider, lost 20 year old Steam account forever?","summary":"The user lost access to their 20-year-old Steam account after changing phone numbers and forgetting the Steam Mobile Authenticator. Steam Support replied that, despite the provided ownership evidence, recovery requires a photo of the original first activated CD Key with the ticket number handwritten on its card or sticker.","quote":"It appears this account is valuable and created by its owner many years ago, leaving few options as far as information we can request to build confidence you're its owner. Unfortunately, our only option is to request the account's first activated CD Key. We understand this request may be burdensome, but there are no other options for this evaluation. In order to recover this account, we must verify your ownership of the original CD Key that was used to create this Steam account. Please hand-write your Support Ticket Number HT-D4QN-F675-HPBX on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in jpg format. Please ensure that you submit a full-color image, rather than a photocopy","source_url":"https://www.reddit.com/r/steamsupport/comments/1ishqdr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42af6c5463bce45ef4e1","publication_date":"2025-02-18","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7668d59b25","original_id":"ppc_ef4kmrv","tier":"A","category":"RESTORE_REFUSED","title":"Be more careful next time (i.e. don't make trades by PM or Steam before posting here) and spend some time reading the su","summary":"A user appears to have lost items through a scam/trade, and a commenter quotes Steam Support's policy stating items that leave an account for any reason, including trades, are not restored. No ticket-specific reply is shown.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/akfnbv/_/ef4kmrv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"964b7499580044697126","publication_date":"2019-01-27","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1e5a31fac","original_id":"ppc_g5j4be8","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, dele","summary":"The post quotes Steam Support policy stating that items are not restored once they have left an account for any reason, and that users are responsible for securing their Steam account.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\nIt is your responsibility to secure your steam account.","source_url":"https://www.reddit.com/r/tf2/comments/iu802o/_/g5j4be8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7889f0519e5f65ed2c9","publication_date":"2020-09-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e11c5aca30","original_id":"ppc_e07znb7","tier":"A","category":"RECOVERY_HIJACK","title":"I am speaking from experience, not public opinion. I just get where the public opinion came from.\n\nMy original account f","summary":"Steam Support replied to a user regarding a hijacked 2004 account, demanding a handwritten ticket number on a physical CD key sticker and a color photo to verify ownership. The user attempted recovery in 2006 and 2013 but was unable to provide the legacy physical proof.","quote":"In order to investigate this issue, we must verify your ownership of a CD Key registered to the account.\n\nPlease handwrite your Support Ticket Number 8755-EPKX-6199 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format.  Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nhttp://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\n\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\n After verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/Steam/comments/8oznw4/_/e07znb7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c434e6221b9804a9b9af","publication_date":"2018-06-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-422abceaa7","original_id":"sf_26_592942488539377831","tier":"A","category":"BAN_NO_REASON","title":"Пожалуйста снямити бан","summary":"Steam Support stated that the Steam discussions are not the appropriate place to dispute specific bans and directed the user to the FAQ. The user was appealing a VAC ban received 1603 days ago.","quote":"Ваша блокировка, полученная 1603 дней назад, абсолютно корректна. Блокировка перманентна, не подлежит обжалованию и не может быть снята службой поддержки. Античит \"VAC\". Меня заблокировала система \"VAC\".","source_url":"https://steamcommunity.com/discussions/forum/26/592942488539377831/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6ebbabadf0bd72ff1895","publication_date":"2026-09-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a430ec451","original_id":"w8le52","tier":"A","category":"HACK_THEFT","title":"I got my account taken from the scammers who say they accidentally reported me","summary":"The user says their Steam account was taken by scammers using an “accidentally reported you” scam. They submitted a Steam help request almost 24 hours ago and received only an automated email saying it is being reviewed.","quote":"We're reviewing your help request and will get back to you as soon as possible","source_url":"https://www.reddit.com/r/SteamScams/comments/w8le52/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1fcc5e05e1af47c915a4","publication_date":"2022-07-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e81df18c9d","original_id":"ppc_cyombzc","tier":"A","category":"RESTORE_REFUSED","title":"tried got this back \n\n\n\"Steam Support does not restore items that were willingly traded away, even if you were deceived","summary":"The user tried to get traded items restored and Steam Support replied that it does not restore items willingly traded away, even if the user was deceived or made a mistake. The user says the item is still in their backpack and feels they are talking to bots.","quote":"Steam Support does not restore items that were willingly traded away, even if you were deceived by another person as part of the trade or made a mistake by accepting the trade.","source_url":"https://www.reddit.com/r/tf2/comments/3zsa0y/_/cyombzc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f6c15877b90942ab939","publication_date":"2016-01-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6aaea9cace","original_id":"ppc_gwn2vdb","tier":"A","category":"RESTORE_REFUSED","title":"This sucks :/\n\n\"Steam Support does not restore items that have left accounts for any reason, including trades, market tr","summary":"The user is frustrated about lost items; the quoted Steam Support policy says items that have left an account, including via trades or market transactions, will not be restored and account security is the user's responsibility.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised.\n\nSteam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://www.reddit.com/r/playrust/comments/n2touz/_/gwn2vdb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b69a82d7bb4defc3662","publication_date":"2021-05-02","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bf8db0c37","original_id":"ppc_cra9rlk","tier":"A","category":"RESTORE_REFUSED","title":"https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003\n\nAnyone read this part of the steam policy? I don't t","summary":"This text is from the official Steam Support help page outlining Valve's policy that items lost through third-party lottery and jackpot sites via one-sided trades will not be restored by Steam Support. A user shared this policy while expressing concern over $700 worth of skins on OPskins.","quote":"What is Steam's policy on trading with third party websites participating in lotteries/jackpots?\nThe Steam Web API () is a service available to all users and does not indicate an affiliation with Steam or Valve. If you are asked to sign into a website using your Steam account, you will be presented with a message reminding you that the site is not affiliated with Steam or Valve.\nSome trading sites (e.g., including lottery/jackpot sites) require you to perform one-sided trades. When completing a one-sided trade we inform you that you are gifting items to the other account you’re trading with. Items that are gifted to another account through a third party lottery/jackpot website can’t be restored by Steam Support if lost. Choosing to perform these trades is an at-your-own-risk decision and we recommend to avoid them. See our Recommended Trading Practices for more information on the types of trades to avoid.\nFurthermore, any third party website that participates in jackpots/lotteries will likely conduct trades with a large number of Steam users. If a site is found to have conducted trades involving fraudulent or stolen items, the inventory of their trading accounts may be locked, and their accounts banned from participating in trading.\nIf you believe a third party website has scammed you, please submit a report from the offending","source_url":"https://www.reddit.com/r/opskins/comments/362ly3/_/cra9rlk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3484dd76656723c8ecb","publication_date":"2015-05-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72996a8388","original_id":"ppc_dhswcxu","tier":"A","category":"RECOVERY_HIJACK","title":"Here are your only options as defined by the [*Recovering a Lost or Forgotten Steam Account*](https://support.steampower","summary":"This is an excerpt from the official Steam Support help page regarding how to recover a lost or forgotten account and provide proof of ownership.","quote":"Here are your only options as defined by the [*Recovering a Lost or Forgotten Steam Account*](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090) help page.\n\n### Try to self-recover your account or contact Steam Support:\n\nYou can use the [Help site to try to self recover your account](https://help.steampowered.com/wizard/HelpWithLogin) or contact Steam Support if you are unable to.\n\nIf you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.\n \nWhen contacting Steam Support try to provide as much of the following as possible:\n\n1. Proof of account ownership ([See below](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#proof))\n1. Any possible Steam Account login names\n1. Any possible email addresses used on the account\n\n### Providing Proof of Ownership\n\nPlease provide verification of one or more of the following purchase methods with your Steam Support ticket:\n\n**Credit Cards**\n\n* [Visa, American Express, Carte Bleue, Discover, JCB, MasterCard](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#credit-card)\n\n> If a purchase was made through Steam using a credit card, please provide the following with your Support Ticket:\n>  \n> 1. The Card Type (Visa, MasterCard, Discover, American Express, etc...)\n> 1. Full Name on the card\n> 1. Billing Address\n> 1. The last four digits of the credit card number - Do not provide the full card number\n\n**Bank Transfers**\n\n* [AliPay](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#alipay)\n* [BoaCompraGold](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#boacompra)\n* [Giropay](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#giropay)\n* [iDEAL](https://sup","source_url":"https://www.reddit.com/r/Steam/comments/6ba9a9/_/dhswcxu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"78210bbff86d43a8dba5","publication_date":"2017-05-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-938d8daad4","original_id":"ppc_d80y98r","tier":"A","category":"HACK_THEFT","title":"Have you set up a *Steam Guard Mobile Authenticator?*\n[Recovering a Stolen or Hijacked Steam Account](https://support.st","summary":"This is an excerpt from a Steam Support help article regarding the Steam Guard Mobile Authenticator and account recovery.","quote":"Have you set up a *Steam Guard Mobile Authenticator?*\n[Recovering a Stolen or Hijacked Steam Account](https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366)","source_url":"https://www.reddit.com/r/Steam/comments/54d6cz/_/d80y98r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"557c68991eef0ec068b9","publication_date":"2016-09-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5d2487a62","original_id":"ppc_cpzgvbk","tier":"A","category":"BAN_NO_REASON","title":"UPDATE:\nSteam Support: \nDue to the number of trades that you've completed that weren't scams, I've shortened this ban to","summary":"The user received a trade and market ban following a mass report by other users over a disputed trade joke. Steam Support reviewed the case and shortened the ban to two weeks, lifting the restriction on 20/4/2015.","quote":"Due to the number of trades that you've completed that weren't scams, I've shortened this ban to 2 weeks. \nThanks for contacting Steam Support. \nIf nothing further occurs to restrict your access, you'll be able to use The Community Market on 20/4/2015 06:30:22.","source_url":"https://www.reddit.com/r/Steam/comments/30sw1t/_/cpzgvbk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f70a193ce093caf91fd5","publication_date":"2015-04-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ee2c0120a","original_id":"wnwx0r","tier":"A","category":"RECOVERY_HIJACK","title":"Bruh Steam support is a hot pile of street trash of a team","summary":"The user's account was hijacked, email and password changed, and they lost about $172. Steam Support said it determined they were not the account creator and refused access, then closed the request.","quote":"Hi there,\n\n\nWe understand your feeling and how much you want your account back.\n\n\nHowever, we have determined that you are not the account’s creator. We won’t be able to provide you with access.\n\n\nPlease note that Steam accounts are non-transferable. If you purchased this account, we recommend contacting the seller to request a refund.\n\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help you.\n\n\nSteam Support\nPetsy","source_url":"https://www.reddit.com/r/steamsupport/comments/wnwx0r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d0ec32b7ba0e5f705b59","publication_date":"2022-08-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-443c767ee6","original_id":"w9r9s4","tier":"A","category":"HACK_THEFT","title":"I been scammed","summary":"The user says they were scammed and is trying to recover their Steam account, but received a message that they exceeded the allowed number of recovery attempts. They ask how long to wait before submitting another support request and mention having evidence.","quote":"You have exceeded the number of allowed recovery attempts. Please try again later.","source_url":"https://www.reddit.com/r/SteamScams/comments/w9r9s4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5a0c7bc7bfb0d42523e","publication_date":"2022-07-27","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c42779989c","original_id":"gjxfj6","tier":"A","category":"HACK_THEFT","title":"Account hacked. Still waiting for support","summary":"The user's Steam account was compromised: their email, phone number, and Steam Guard Authenticator were changed without their knowledge. Steam Support replied that they would receive a URL to change their credentials within 48 hours, but after more than 72 hours the account was unblocked without the user and support had not followed up.","quote":"you will receive an URL to change your steam credentials within 48 hours","source_url":"https://www.reddit.com/r/steamsupport/comments/gjxfj6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"108319f894a8016db0f0","publication_date":"2020-05-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23dcd5af8a","original_id":"1bwi67r","tier":"A","category":"RESTORE_REFUSED","title":"My account was \"Hijacked\" but there has to be something more to it. Steam won't cancel the transation.","summary":"User sold a knife for $205, then a $205 Dota 2 card purchase was made from their account despite Steam Guard/authenticator. Steam Support replied that account compromise is possible and that Community Market transactions are final and cannot be reversed/refunded.","quote":"Hello there,  \n  \nAccount hijackers have several common methods of attack, most of which rely upon misinformation or deception.  \n  \nWith that said, if activity occurred on your account you do not recognize, it may mean your account or computer has been compromised.  \n  \nSomeone may have gained access to your Steam account through spoofing, phishing, or malware.  \n  \nAs an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account.  \n  \nIf you suspect your computer is infected with malware, we have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having trouble removing this malware.  \n  \nAdditionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.  \n  \nI understand the eagerness on this matter, however, I'm sorry we can't be of more help with this, but we don't reverse o","source_url":"https://www.reddit.com/r/steamsupport/comments/1bwi67r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"11942391db942fd08304","publication_date":"2024-04-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d35e4f4904","original_id":"ppc_d1d4nk8","tier":"A","category":"RESTORE_REFUSED","title":"Well this is the message that i've got from the support team:\n\n\n\"6 Message by Support Tech Brian on Wed, Mar 23 2016 6:4","summary":"The user's items were apparently stolen/lost, and Steam Support replied that Steam does not restore items for any reason, instead pointing to account security recommendations. The user says Support ignored their follow-up questions about preventing similar incidents.","quote":"Steam Support does not restore items for any reason. It is your responsibility to secure your Steam account. \n\nPlease follow the link to see our restoration policy:\n\nTitle: Steam Item Restoration Policy\nURL: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003\n\nTo best secure your account, we recommend enabling the Steam Guard Mobile Authenticator: https://support.steampowered.com/kb_article.php?ref=4440-RTUI-9218\n\nPlease also review our Account Security Recommendations: \nhttps://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478","source_url":"https://www.reddit.com/r/Steam/comments/4bwr33/_/d1d4nk8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d016614ef24a654a3cfc","publication_date":"2016-03-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9742b093e","original_id":"ppc_dgokyh9","tier":"A","category":"RESTORE_REFUSED","title":">What exactly is the misinformation here? \n\nBecause steam does not do what you claim\n\nhttps://support.steampowered.co","summary":"The post argues against claims about Steam Guard bypasses and legal obligations, asserting Steam does not restore lost items. It quotes Steam Support's policy that items which have left an account are not restored.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/Steam/comments/676zc0/_/dgokyh9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a5116f14ee19e79f62b","publication_date":"2017-04-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b80bc1a21b","original_id":"ppc_n3bug7u","tier":"A","category":"RESTORE_REFUSED","title":"There’s no way to get the items back. Steam does not return items for any reason.\n\nTheir item return policy:\n\n> Steam Su","summary":"The user says there is no way to get the items back because Steam does not return items for any reason, citing Steam Support's item return policy. The quoted policy states that Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/1m0t1y8/_/n3bug7u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3284ce2eb09e758840c0","publication_date":"2025-07-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aba71f13ad","original_id":"ppc_n1fcg4j","tier":"A","category":"RESTORE_REFUSED","title":"No, Steam doesn't return scammed items for any reason. From a help article on their website:\n\n>Steam Support does not re","summary":"A commenter explains that Steam does not return scammed items, citing Valve's help article. The quoted Steam Support policy says items that have left an account for any reason are not restored.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/1ls0fqw/_/n1fcg4j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a5f2b659c3ef4016423","publication_date":"2025-07-05","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-384889515b","original_id":"ppc_c9xo9y7","tier":"A","category":"RESTORE_REFUSED","title":"No, Steam Support is not gonna help. Steam answer will be:\n\nThank you for contacting Steam Support.\n\nAs you have agreed","summary":"Steam Support refused to recover items lost in a trade scam, stating that the user confirmed the trade multiple times and it is their responsibility to ensure they receive the correct items. Support noted they would investigate the scammer without providing notification of the outcome.","quote":"Thank you for contacting Steam Support.\n\nAs you have agreed upon the trade by confirming it multiple times, we will be unable to recover any items/gifts that have been traded.\n\nDuring the trade, the system has you verify and re-verify it if any changes are made to the trade. It is your responsibility to ensure you are receiving the correct items/gifts at the time of accepting the trade.\n\nWe will investigate this user and take appropriate action. Please note that you will not receive a notification about any action taken as a result of this report.\n\nSome examples of trades that you should not agree to are:\n\n- Trading items/gifts for money outside of the Steam Community Market\n- Trading items/gifts for CD keys\n- Trading items/gifts and expecting them to be returned to you through a verbal agreement\n- Trading items/gifts for nothing in return in the first trade and expecting to get an item or gift in a later trade","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/1e7yk9/_/c9xo9y7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cef29fd418e38cdb7504","publication_date":"2013-05-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c827f27d4","original_id":"pp_8nn5cg","tier":"A","category":"RESTORE_REFUSED","title":"Unfair rollback after the Team Challenge Bug and Steam support response.","summary":"A Dota 2 player contacted Steam Support after a Team Challenge bug rollback incorrectly reduced their rank below their legitimately earned Legend 5 level. Steam Support agent Jacob replied that MMR and medal ranking corrections are intentional due to the bug fix and will not be reverted or refunded.","quote":"Thank you for writing to Steam Support.\n\nAs you're aware, there has been an update to Team Challenge Tokens and our developers noticed that this feature was granting excessive MMR and are retroactively applying a fix.\n\nThese updates include MMR and medal ranking corrections so you may see a reduction in MMR or Medal Ranking. Winning while using a Team Challenge Token will no longer grant 100 MMR, it is now closer to 50 MMR.\n\nAdditionally, we will not be refunding or granting more Tokens as the ones previously used functioned as intended. Any changes to MMR will not be reverted as they are the result of this fix.\n\nYou can read more about this here: http://www.dota2.com/news/updates/40646/\n\nThanks for using Steam,\nJacob","source_url":"https://www.reddit.com/r/DotA2/comments/8nn5cg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"01e5b2c830c03a0aae90","publication_date":"2018-05-31","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0052ebd0fd","original_id":"ppc_d9lfwve","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I had a similar experience just 8 days ago. I purchased an indie game for a friend for $1.79, but I got a notification t","summary":"The user was double-charged $1.79 for a gifted indie game due to a CVV entry confusion and contacted Steam Support. The first support response brushed off the issue by stating the purchase was successfully completed and asking if further help was needed.","quote":"I see that you've successfully completed your purchase.\nPlease let me know if you still need help.","source_url":"https://www.reddit.com/r/Steam/comments/5b2b9d/_/d9lfwve/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6a6952888dea50c8bee6","publication_date":"2016-11-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33ec20b7ac","original_id":"pp_xijw57","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Bad RMA/Support Experience","summary":"The user submitted their Steam Deck for repairs due to hardware defects, but it was returned with new issues including overheating, a squeaking chassis, and unfixed vibration problems. When the user reported this, Steam Support stopped replying and provided an incomplete automated response stating they are investigating further.","quote":"Hello, \n\nWe are investigating this issue further. As soon as we have more information, we wi","source_url":"https://www.reddit.com/r/SteamDeck/comments/xijw57/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87270ba54998e4d99164","publication_date":"2022-09-19","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da3d62fff6","original_id":"pp_18vfjs","tier":"A","category":"RECOVERY_HIJACK","title":"[Q] Steam ownership and verification of steam account(s) ?","summary":"Steam Support replied to a user named Amit 10 days after a scam, requesting proof of ownership such as credit card details, PayPal billing info, or retail CD keys with the handwritten ticket number 2670-EHVM-8238 before they can assist with the account issue.","quote":"Hello Amit,\n\nThank you for contacting Steam Support.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\nIf you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number 2670-EHVM-8238 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nURL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\n\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\nAdditionally, please provide any possible Steam account names or email addresses you may have used previously.\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/18vfjs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1c0eb016dd2b025f5f4","publication_date":"2013-02-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee32d52b87","original_id":"ppc_e9bko91","tier":"A","category":"RECOVERY_HIJACK","title":"> In 99% of cases, we only require a single valid proof of ownership from an account's original owner to recover an a","summary":"A Steam Support agent informs the user that while most account recoveries only require a single proof of ownership, this account's history of multiple ownership changes requires additional proof such as an original CD key, implying the account may have been bought or sold.","quote":"In 99% of cases, we only require a single valid proof of ownership from an account's original owner to recover an account. Please see the valid options available for that in this article: https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762\n\nHowever, in cases like this, where an account had several ownership changes prior to the hijacking in question, we may require additional proof. If you don't sell, steal or purchase a Steam account, it is unlikely you will ever have to provide your original CD Key.","source_url":"https://www.reddit.com/r/Steam/comments/9vacge/_/e9bko91/","source_host":"www.reddit.com","source_status":"public_url","source_group":"07129f2ce2916ef6664c","publication_date":"2018-11-08","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8fda2aeb2","original_id":"sf_1_594069880290967242","tier":"A","category":"BAN_NO_REASON","title":"VAC 7 days","summary":"A user discusses receiving a temporary game or matchmaking ban after hitting two headshots, while a forum participant cites Steam's help documentation stating that users are responsible for the security of their account and everything that happens on it.","quote":"Users are responsible for the security of the account game and all that happens on it","source_url":"https://steamcommunity.com/discussions/forum/1/594069880290967242/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0eb8cff445eea26975ff","publication_date":"2026-10-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23b156029b","original_id":"sf_1_594069100231162726","tier":"A","category":"API_KEY_THEFT","title":"HELP","summary":"This text is an excerpt from a Steam Community guide providing standard security recommendations for users who have recovered their compromised accounts.","quote":"And, when you have your account back: 1. Scan for malware https://www.malwarebytes.com/ 2. Check that the email and phone number on the Steam account are still yours. 3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage 4. Change passwords from a trusted/clean device. 5. Generate new backup codes for your mobile app https://store.steampowered.com/twofactor/manage 6. Revoke the API key https://steamcommunity.com/dev/apikey","source_url":"https://steamcommunity.com/discussions/forum/1/594069100231162726/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c47845bde8513561b341","publication_date":"2026-10-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10f4f5fd69","original_id":"rlmrm3","tier":"A","category":"HACK_THEFT","title":"I have got my steam account back!","summary":"The user's Steam account was stolen, so they contacted Steam Support from a second account with purchase proof and had friends report the account as compromised. Steam Support replied that the account appeared compromised, reset the password, and sent new login information to the contact email, allowing recovery.","quote":"hey it seems your account was copromised.  I've reset the account password and sent the new login information to the email address you've contacted us from. If the email is not received, please check the spam or trash folder.","source_url":"https://www.reddit.com/r/steamsupport/comments/rlmrm3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c77284cf71ce22c71848","publication_date":"2021-12-21","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14068fc5fb","original_id":"ewncvb","tier":"A","category":"RECOVERY_HIJACK","title":"15 year old Account Stolen Customer Support Asking for Half-life 2 Cd-key","summary":"The user's 15-year-old Steam account was stolen via phishing, and the hacker removed their phone number and authenticator. Steam Support asked for the first CD key used to create the account and said access would not be allowed unless that information was provided, despite the user's ID and credit card proof.","quote":"Hello,  \n\nI'm happy to help with this problem.\n\nFirst of all, thank you for the information you provided. In order to make any changes to the account, we need to make sure that you have created this account. The only way to do this is to share the first CD Key used when creating this account with us.\n\nI would like to point out that you will not be allowed access to the account unless you provide this information.\n\nWhen you access this information requested from you, please write to us again. We can help you immediately.\n\nThanks,\n\nSteam Support  \nSandy","source_url":"https://www.reddit.com/r/steamsupport/comments/ewncvb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6fe207715d088aa1c563","publication_date":"2020-01-31","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d264b76029","original_id":"1csrswp","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam transactions.","summary":"User's cousin in Sweden tried to gift a Steam digital gift card to the user in the Middle East but got a transaction error. Steam Support replied that the recipient cannot receive wallet gifts from other regions and suggested purchasing the product as a gift instead, while warning the ticket may be closed.","quote":"Hi there,\n\nI'd be glad to assist.\n\nYou can't select the recipient (from your friend's list) since the recipient is unable to receive wallet gifts from other regions. You still are able to purchase the product as a gift instead.\n\nPlease visit the following link to learn how to send a gift to another user on Steam:\n\nSteam Gifts (hyperlink)\n\nBecause we have provided the necessary information with regards to your concern, please let us know if you still have unrelated concerns, otherwise we will have to close this help request.","source_url":"https://www.reddit.com/r/steamsupport/comments/1csrswp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7776b493897408c6d1c1","publication_date":"2024-05-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7f745d7a3","original_id":"17ti1ru","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Account was hacked","summary":"User bought a used Steam Deck, logged in, and the next day could not log in because the account email had been changed. They contacted Steam Support and received a canned reply saying the email address is no longer monitored.","quote":"Thank you for contacting Valve.  This email address is no longer monitored.","source_url":"https://www.reddit.com/r/steamsupport/comments/17ti1ru/","source_host":"www.reddit.com","source_status":"public_url","source_group":"309f04b964ef6aebd23c","publication_date":"2023-11-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5f8c880a6","original_id":"137orez","tier":"A","category":"BAN_NO_REASON","title":"Steam Acc banned for this?","summary":"The user posted a Skinbaron link on a seller's Steam profile and then received a Steam account suspension notice for sharing/upvoting suspicious content. Valve's notice says the account has limited functionality until the user contacts Steam Support and bars community, trading, market, account changes, and VAC-secured servers.","quote":"This account has been suspended for sharing or upvoting suspicious content on Steam. If content is flagged as suspicious on Steam, accounts that shared or liked that content will be banned, allowing the account owner to secure the content, their email, and their computer. Suspicious content includes links, posts, and other types of content used for account theft, fraud, phishing, and other malicious or illegal activities. The account has limited functionality until you contact Steam Support. In the meantime, you are barred from interacting with the community, trading, using the market, making account changes, and playing on VAC-secured servers.","source_url":"https://www.reddit.com/r/steamsupport/comments/137orez/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d4fcb0d564146a41667","publication_date":"2023-05-04","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0d0a4dc0b","original_id":"ppc_d9530xt","tier":"A","category":"RESTORE_REFUSED","title":"Nope, unfortunately. \n\n> Steam Support does not restore items that have left accounts for any reason, including trade","summary":"The user traded an item to a scammer and was told Steam Support does not restore items that have left accounts for any reason, including trades. The quoted Steam policy also advises checking the value of items before trading.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/DotA2/comments/5921nc/_/d9530xt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb3b64bfe71ceb1f24b7","publication_date":"2016-10-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c63dbc4e33","original_id":"ppc_drd0tbu","tier":"A","category":"RESTORE_REFUSED","title":"To OP (/u/SuspiciousSaltySnek), it's not possible to restore deleted items through Steam Support.\n\n[Steam Item Restorati","summary":"The post tells the user that deleted items cannot be restored through Steam Support and quotes Valve's item restoration policy stating that items which have left an account are not restored.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/teenagers/comments/7kbiet/_/drd0tbu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c03fac942a98cf3c66a","publication_date":"2017-12-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7468b5009","original_id":"ppc_f4oi4z9","tier":"A","category":"RESTORE_REFUSED","title":"Short answer - no.\n\nhttps://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003\n\n> Steam Support does not rest","summary":"The post states that Steam Support will not restore items that have left an account, quoting Valve's policy that users are responsible for securing their accounts.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\nIt is your responsibility to secure your Steam account.","source_url":"https://www.reddit.com/r/Steam/comments/dl93io/_/f4oi4z9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd9d1cd9e0e9a776debc","publication_date":"2019-10-21","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a26b618ba","original_id":"ppc_fp0smzx","tier":"A","category":"RESTORE_REFUSED","title":"[\"Steam Support does not restore items that have left accounts for any reason\"](https://support.steampowered.com/kb_arti","summary":"The post quotes Steam Support/Valve policy stating that items which have left accounts for any reason will not be restored. No specific incident or ticket details are provided.","quote":"Steam Support does not restore items that have left accounts for any reason","source_url":"https://www.reddit.com/r/DotA2/comments/ganii3/_/fp0smzx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a12558cd81559e5293c1","publication_date":"2020-04-30","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45d63a6964","original_id":"pp_1mlnyx","tier":"A","category":"BAN_NO_REASON","title":"[Q] Why is this happen???? [W] help help","summary":"The automated Steam system flagged and restricted an account for suspected fraudulent activity on September 18, 2013, disabling purchasing, trading, gifting, and market access while prompting the user to contact support.","quote":"Steam Support Alert for xxxxxxxxx - 18 September 2013\nThis account appears to have been used for fraudulent activity.\n\nSteam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.\n\n\n\nThis account will have restricted functionality until this issue is resolved.\n\nPurchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/1mlnyx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7c32fa110a95cdf7880","publication_date":"2013-09-17","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9093b72d73","original_id":"pp_1mjib6","tier":"A","category":"BAN_NO_REASON","title":"My account \"appears to have been used for fraudulent activity.\"","summary":"The user received an automated Steam Support alert on September 14, 2013, stating that their account had been restricted due to suspected fraudulent activity after they requested refunds for TF2 keys and Steam Wallet funds. Purchasing, gifting, trading, market access, and CD-key activations were disabled pending resolution.","quote":"Steam Support Alert for XXXXXX(my username) - 14 September 2013\nThis account appears to have been used for fraudulent activity.\n\nSteam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.\n\n\n\nThis account will have restricted functionality until this issue is resolved.\n\nPurchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\nMore info on this topic is available here: Steam Terms of Service A","source_url":"https://www.reddit.com/r/Steam/comments/1mjib6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9632b378f99fb465100","publication_date":"2013-09-17","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32adb4ef05","original_id":"pp_a5flqk","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Link Lost by Carrier (FedEx)","summary":"The user purchased a Steam Link that was lost or misdelivered by FedEx. When the user contacted Steam Support for the shipper's address to resolve the issue with FedEx, support refused to provide the information.","quote":"Unfortunately, we cannot provide that information to our customers.","source_url":"https://www.reddit.com/r/Steam_Link/comments/a5flqk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1bf298ad72d6474b86c","publication_date":"2018-12-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7db484bfcb","original_id":"ppc_c99301m","tier":"A","category":"RESTORE_REFUSED","title":"Where does it say that? The game bought through fraud is always removed, if it wasn't everyone could easily exploit the","summary":"Valve's official Steam Trading Policy states that if a user redeems a game obtained through a fraudulent trade, the game will be removed from their account, though the account itself will not be suspended.","quote":"What if I redeemed a game from a trade that is fraudulently purchased?\nIf this happens, the account where the fraud took place will be suspended. Your account will not be suspended, however the game you redeemed/unpacked to your account will be removed.","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/1bqgar/_/c99301m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c67e1baf97ca64cd3b1","publication_date":"2013-04-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b75c8020e","original_id":"pp_2t92uz","tier":"A","category":"BAN_NO_REASON","title":"False account ban for \"Theft of other users' steam accounts.\"","summary":"The user's account was banned on January 12 for alleged theft of other users' Steam accounts, following a prior incident around Christmas where they lost $80 worth of skins to phishing. The user received no response to two support tickets sent over 9 days regarding the restriction.","quote":"This account is associated with the theft of other users’ Steam accounts.\n\nThis account has been flagged by Steam Support for the theft of other users’ Steam accounts. This activity is a violation of the Terms of Service Agreement. Purchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled.\n\n\nAccount functionality has been restricted.\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/Steam/comments/2t92uz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"330c2fc248ab5b9f0757","publication_date":"2015-01-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a2144955e4","original_id":"ppc_dhl6pwv","tier":"A","category":"RECOVERY_HIJACK","title":"Here are your only options as defined by the [*Recovering a Lost or Forgotten Steam Account*](https://support.steampower","summary":"This text is an excerpt from Steam's official help documentation regarding account recovery and proof of ownership requirements.","quote":"Here are your only options as defined by the [*Recovering a Lost or Forgotten Steam Account*](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090) help page.\n\n### Try to self-recover your account or contact Steam Support:\n\nYou can use the [Help site to try to self recover your account](https://help.steampowered.com/wizard/HelpWithLogin) or contact Steam Support if you are unable to.\n\nIf you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.\n \nWhen contacting Steam Support try to provide as much of the following as possible:\n\n1. Proof of account ownership ([See below](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#proof))\n1. Any possible Steam Account login names\n1. Any possible email addresses used on the account\n\n### Providing Proof of Ownership\n\nPlease provide verification of one or more of the following purchase methods with your Steam Support ticket:\n\n**Credit Cards**\n\n* [Visa, American Express, Carte Bleue, Discover, JCB, MasterCard](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#credit-card)\n\n> If a purchase was made through Steam using a credit card, please provide the following with your Support Ticket:\n>  \n> 1. The Card Type (Visa, MasterCard, Discover, American Express, etc...)\n> 1. Full Name on the card\n> 1. Billing Address\n> 1. The last four digits of the credit card number - Do not provide the full card number\n\n**Bank Transfers**\n\n* [AliPay](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#alipay)\n* [BoaCompraGold](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#boacompra)\n* [Giropay](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#giropay)\n* [iDEAL](https://sup","source_url":"https://www.reddit.com/r/Steam/comments/6ba9a9/_/dhl6pwv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6363eaab4b34a48b2534","publication_date":"2017-05-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-966a72a362","original_id":"ppc_ck1orc5","tier":"A","category":"RECOVERY_HIJACK","title":"I've sent them all the proof I could and this is what they sent me yesterday, after 9 days:\n\nMessage by Support Tech Tob","summary":"Steam Support agent Toby responded to the user's ticket after 9 days with a standard automated template requesting proof of ownership, such as credit card details, PayPal information, or a handwritten CD key photo. The user complained that support merely copy-pasted a template without reading their message.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\nIf you purchased software through Steam with a credit card, please reply to this message with the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number 3215-QRAC-0463 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nURL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\n\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/Steam/comments/2ed3nr/_/ck1orc5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34caddc1ca01ec2b7c75","publication_date":"2014-08-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1dfba6f04e","original_id":"ppc_oel3ypc","tier":"A","category":"RECOVERY_HIJACK","title":"To recover a locked Steam account, go to the Steam Help site and select \"I can't sign in,\" then follow the prompt to res","summary":"This text is an excerpt from the official Steam Help page detailing the steps to recover a locked or stolen account, including navigating the help site, resetting passwords, and providing proof of ownership if contact details were changed.","quote":"To recover a locked Steam account, go to the Steam Help site and select \"I can't sign in,\" then follow the prompt to res\n\nTo recover a locked Steam account, go to the Steam Help site and select \"I can't sign in,\" then follow the prompt to reset your password or recover a stolen account. If your email/phone were changed, you can file a recovery ticket, providing proof of ownership (e.g., credit card details, CD keys) to support","source_url":"https://www.reddit.com/r/FitGirlRepack/comments/1sdtu6g/_/oel3ypc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"343807727ef18f8340d5","publication_date":"2026-04-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-815f195030","original_id":"ppc_ihzk7ry","tier":"A","category":"RECOVERY_HIJACK","title":"May 31, 2011, according to the Steam Support info.\n\nSo bit old, but the FAQ about Retail CD keys still has this in it:","summary":"The text quotes an official Steam Support FAQ regarding the use of physical retail CD keys as proof of account ownership.","quote":"What is a CD Key used for after it is registered?  \n  \nAfter the key is registered to your Steam account, it acts as proof of purchase for the game as well as proof of ownership for your Steam account. Steam Support may ask for it if you need to establish your ownership of an account. Please note that digital keys that are not part of a game's physical packaging cannot be used as proof of account ownership. It is recommended that you keep your key in a safe place to ensure the security of your account.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/w9np5p/_/ihzk7ry/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fcd148a358e2e2ef9ab2","publication_date":"2022-07-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f6d21e9b0","original_id":"ppc_nir5an8","tier":"A","category":"RECOVERY_HIJACK","title":"Yes. You can use your retail CD Key, Credit card statements or email receipts as a proof of ownership.\n\n[Steam Support :","summary":"Steam Support documentation explains that retail CD keys, credit card statements, or email receipts can be used as proof of ownership for account recovery.","quote":"Yes. You can use your retail CD Key, Credit card statements or email receipts as a proof of ownership.","source_url":"https://www.reddit.com/r/steamsupport/comments/1o2x80x/_/nir5an8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7d15d5ba7dcf51882bf7","publication_date":"2025-10-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1a98ab3f5","original_id":"ppc_e85cu6x","tier":"A","category":"BAN_NO_REASON","title":">What happens if my Steam account is found to be bought or sold?\n\n>If a Steam account is found to be purchased or","summary":"Valve's published help policy states that Steam accounts found to be purchased or sold may be locked permanently, with a reference to the Suspended Steam Account article.","quote":"What happens if my Steam account is found to be bought or sold?\n\nIf a Steam account is found to be purchased or sold, the account may be locked permanently. Please refer to the Suspended Steam Account article for more information on account restrictions","source_url":"https://www.reddit.com/r/pcgaming/comments/9pz52w/_/e85cu6x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1063f43bdb64370333ec","publication_date":"2018-10-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-242909d7ed","original_id":"pp_w46cpz","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account hacked Automatied response","summary":"The user's account was hijacked after a hacker gained access to their email and changed account details, including Steam Guard. When submitting a support ticket (HT-JG7D-MMDH-24QH), the user received an automated response stating that the credit card information provided did not match the account records. The user also avoided a $500 Amazon gift card theft attempt.","quote":"The credit card information you provided does not match the information we have on the account. To proceed with your request, please confirm the information on any other cards that you may have used and provide the following:","source_url":"https://www.reddit.com/r/steamsupport/comments/w46cpz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0e0db1939499c373142b","publication_date":"2022-07-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1bb942a6ce","original_id":"ppc_iuxvtht","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"UK 256GB - final outcome\n\nSo guys this is all the support you can expect from Steam, after 2 SDs stolen at the couriers,","summary":"A user experienced two consecutive Steam Deck deliveries stolen by couriers (Evri and Parcelforce) in the UK. Steam Support acknowledged the theft and offered either a replacement device or a refund, but the user is frustrated by prolonged delays and slow response times.","quote":"Hi there,\n\nI apologize for the delay in responding. We are experiencing higher-than-normal ticket volume right now which is making our response times slower. We appreciate your patience.\n\nIt looks like your package appears to have been stolen . This is why there has been no movement on the tracking information. We are happy to send you another device, but it sounds like you'd rather prefer a refund.\n\nPlease confirm in your next response if you would like us to send you another device or receive a refund.\n\nAgain, we are sincerely sorry for the delay. We are doing our best to reach every customer in a timely manner.\n\nWe look forward to hearing from you.","source_url":"https://www.reddit.com/r/SteamDeck/comments/yhuoii/_/iuxvtht/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fffd19e3a3b4106c53a0","publication_date":"2022-11-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-480f7d4f3f","original_id":"sf_1_594068734660971157","tier":"A","category":"API_KEY_THEFT","title":"someone on my acc","summary":"Steam automated system provided standard security instructions to a compromised user, including scanning for malware, deauthorizing devices, changing passwords, generating backup codes, revoking API keys, and resetting the trade URL.","quote":"Your account has been compromised. Follow these steps: 1: Use an antivirus to scan for malware. 2: Deauthorize any authorized devices on this page: https://store.steampowered.com/twofactor/manage 3: Change your passwords from a clean device. 4: Generate new backup codes for the mobile authenticator here: https://store.steampowered.com/twofactor/manage 5: If an API key appears here, revoke it: https://steamcommunity.com/dev/apikey 6: Go to your profile, click Inventory, click Trade offer, click \"Who can send me trade offers?\" and click \"Create New URL\" at the bottom to generate a new trade URL.","source_url":"https://steamcommunity.com/discussions/forum/1/594068734660971157/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c6eb697d2615735634b7","publication_date":"2026-10-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-839b545144","original_id":"sf_10_572678133316074226","tier":"A","category":"TRADE_REVERSAL","title":"Valve needs to add the ability to revoke a “Trade Offer.”","summary":"A Steam support link pointing users to the official trade reversal wizard page.","quote":"Your trades eligible for reversal are here: https://help.steampowered.com/en/wizard/HelpTradeRestore","source_url":"https://steamcommunity.com/discussions/forum/10/572678133316074226/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"014c43fc01d29fc45772","publication_date":"2026-10-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42c3a7a96a","original_id":"sf_30_594069880290980291","tier":"A","category":"BAN_NO_REASON","title":"vac ban again>?????","summary":"Steam policy text explains how to submit feedback regarding Counter-Strike 2 competitive cooldowns, noting that false positives are automatically rolled back by servers and that no human at Valve can manually remove a cooldown.","quote":"Go to Steam Support (help.steampowered.com) and click on Counter-Strike 2, then on \"My recent competitive cooldown\", and then \"I would like to provide feedback\". Give the support team all the information there so they can adjust VACnet if necessary to prevent false positives in the future. If the cooldown was found to be a false positive before the cooldown has expired, it will be automatically rolled back by the servers. There is no manual appeal process and no human at Valve can undo a cooldown.","source_url":"https://steamcommunity.com/discussions/forum/30/594069880290980291/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fbbcb8b9e233150d2b64","publication_date":"2026-10-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8bfe5b3d7","original_id":"ui3vjp","tier":"A","category":"BAN_NO_REASON","title":"Matchmaking Ban","summary":"User created a new Dota 2 account, added £25, and then found it restricted from matchmaking. Steam Support replied that the account was restricted due to a pattern of behavior detrimental to the Dota 2 community.","quote":"Hello,\n\nThank you for writing to us. \n\nUpon checking, this account is restricted from matchmaking in Dota 2.\n\nA pattern of behavior was observed on the account that was detrimental to the Dota 2 community. The following are examples of behavior that may result in a match ban. This account may have exhib","source_url":"https://www.reddit.com/r/DotA2/comments/ui3vjp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ede5668873d095eb104","publication_date":"2022-05-04","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10cee17942","original_id":"1fxd4sq","tier":"A","category":"HACK_THEFT","title":"Am I correct in that steam doesn't do any item restoral whatsoever when it comes to hacking?","summary":"The user clicked a scam link from a hacked friend, secured the account afterward, but later found all Dota 2 items had been traded away despite Steam Guard. Steam Support reportedly told them they had taken the necessary steps and the account should be secured, but no verbatim support reply is quoted.","quote":"Steam Support does not restore items that have left accou","source_url":"https://www.reddit.com/r/Steam/comments/1fxd4sq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d33eb8bb4ab85e55e9cb","publication_date":"2024-10-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c37cd44cfb","original_id":"5l6mqj","tier":"A","category":"HACK_THEFT","title":"Is this steams fault?","summary":"The user's Steam account was compromised, with valuable Dota 2 items missing and no trade history. Steam Support said the item was gifted away and suggested the account security was likely compromised.","quote":"The item you’re looking for was gifted away. \n\nIf you were not the person who've gifted the items, it is likely that your account security have been compromised. We recomme","source_url":"https://www.reddit.com/r/Steam/comments/5l6mqj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"40cde9d18d5f9ca7ea35","publication_date":"2016-12-30","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ee12ac1d1","original_id":"r4h744","tier":"A","category":"BAN_NO_REASON","title":"Accont alert, but can still do everything","summary":"User received a Steam account alert claiming a Terms of Service violation and permanent non-negotiable ban/restrictions, but says the account still works and asks how to remove the alert. The quoted Steam message says the account was flagged by Steam Support and that the ban cannot be removed by Steam support.","quote":"This account has violated the Steam Terms of Service Agreement. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation will be disabled. Account functionality will be limited. Ban are permanent, non-negotiable and cannot be removed by Steam support.","source_url":"https://www.reddit.com/r/steamsupport/comments/r4h744/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58842796f4518a7d2fed","publication_date":"2021-11-28","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d80c2d941","original_id":"qnvg54","tier":"A","category":"HACK_THEFT","title":"Steam stolen, couldn’t sleep","summary":"The user's 11-year-old Steam account was stolen, and Steam Support asked for CD keys and then additional ownership proof such as bank statements and the original email. In a quoted message, Steam Support said no one could answer in the user's language and offered to continue in English.","quote":"there s no one to answer you in your language so i m gonna answer in english, feel free to talk in you preferred language","source_url":"https://www.reddit.com/r/steamsupport/comments/qnvg54/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9a64d09196a0f500d805","publication_date":"2021-11-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c1065ffdc","original_id":"1l71lw4","tier":"A","category":"HACK_THEFT","title":"What do i do","summary":"The user's Steam account was hijacked, and they emailed Steam Support. They received an automated Valve reply saying that email address is no longer monitored and directing them to the Steam Support site.","quote":"Thank you for contacting Valve.  This email address is no longer monitored. If you need customer service or technical support for Valve games or Steam, please go to the Valve Support Site at http://help.steampowered.com and submit a support incident.   -VALVe","source_url":"https://www.reddit.com/r/steamsupport/comments/1l71lw4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a91cd993ab66a9b1042d","publication_date":"2025-06-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5532cfa47d","original_id":"1kk1brs","tier":"A","category":"RECOVERY_HIJACK","title":"How do i recover my account?","summary":"User's Steam account was breached after their Hotmail was compromised; Steam Support asked them to verify ownership via a new ticket from the original email, but they cannot create a duplicate ticket and the original email auto-replies that it is no longer monitored.","quote":"Thank you for contacting Valve.  This email address is no longer monitored.","source_url":"https://www.reddit.com/r/steamsupport/comments/1kk1brs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b219f0f50623234a0f95","publication_date":"2025-05-11","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81816ac4e0","original_id":"1emja0f","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support ask me 8 years old information to verify ownership","summary":"User lost access to their old phone and wanted to change their phone number, but Steam Support demanded the original email address or first CD key to verify ownership and said it could not provide account information.","quote":"You will need to provide the original email address or the CD key first registered to the account in order to verify ownership of the account.","source_url":"https://www.reddit.com/r/steamsupport/comments/1emja0f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee654fdb70c84edbffd7","publication_date":"2024-08-07","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-817cffa8b4","original_id":"1el6mss","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Used new debit card for the first time on steam and got my purchases restricted","summary":"The user added $100 to their Steam wallet with a new debit card, then had purchases restricted due to unusual activity. Steam Support said there was no further information about the temporary restriction and closed the ticket.","quote":"there is no further information we can provide about the temporary restriction","source_url":"https://www.reddit.com/r/steamsupport/comments/1el6mss/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b5558a677657a032c27","publication_date":"2024-08-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31c2bb4bae","original_id":"1eeu8mq","tier":"A","category":"HACK_THEFT","title":"Account hacked, was used to send phishing links to friends","summary":"The user's husband's account was hacked from Russia and used to send phishing links and gift a game. Steam Support replied that it doesn't look like the account's security was compromised.","quote":"As our previous message mentioned, it doesn't look like your account's security has been compromised","source_url":"https://www.reddit.com/r/steamsupport/comments/1eeu8mq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64f1f86835aa3080f244","publication_date":"2024-07-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54cafb5b0e","original_id":"1e4cb3s","tier":"A","category":"BAN_NO_REASON","title":"Banned? For what?","summary":"The user received a Community Ban without a clear reason and contacted Steam Support. Support gave a vague reply referencing community purposes, trading, community reports, and other factors without further explanation.","quote":"being used for community purposes based on trading, community reports, and other factors","source_url":"https://www.reddit.com/r/steamsupport/comments/1e4cb3s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"51e148423d42ef517868","publication_date":"2024-07-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2da8904008","original_id":"7mctf6","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam holding my money","summary":"User deposited about 350€ via PayPal, gifted 100€, then had their account limited for suspected fraud. Steam Support asked for ID photos and later replied with a canned message telling them to provide the required information; the user refuses to provide ID and wants a refund.","quote":"Others users cant see your tickets. Please provide the required informations","source_url":"https://www.reddit.com/r/steamsupport/comments/7mctf6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"af5915e8ec131b41cf26","publication_date":"2017-12-27","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5cad0dab46","original_id":"mvfhfg","tier":"A","category":"RECOVERY_HIJACK","title":"Steam ticket help pls","summary":"The user's Steam account was stolen, and they submitted Paysafe card images as ownership proof. Steam Support said it could help recover the account but could not verify the Paysafe images and requested paysafecard transaction details via screenshot.","quote":"Hi there, \n\nThanks for your messages. \n\nWe can help you recover this account, however we need to confirm some more information to verify you are the account original owner. \nI'm sorry to let you know that we cannot verify the Paysafe images you've attached to your first message. \nStill in regards to Paysafe, please send us the requested information below.\n\nNote: You can retrieve the following information even if you haven't created a paysafecard website account before.\n\nNavigate to https://www.paysafecard.com/en-gb/check-balance/ and enter your paysafecard PIN and numerical code.\n\nClick on the details next to your paysafecard credit and find your purchase with Global Collect BV.\n\nClick on the amount or the down-pointing arrow to expand the transaction details.\n\nAttach a screenshot of the payment details, including the Transaction ID.","source_url":"https://www.reddit.com/r/steamsupport/comments/mvfhfg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a4e6cbeb701ae8e4afb","publication_date":"2021-04-21","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb37b36a91","original_id":"k2cqdn","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"What is Windows Secure Application Manager and how do I remove it?","summary":"The user had a Steam Link issue and Steam Support said Windows Secure Application Manager was interfering and should be removed. When the user could not find or remove it, Steam Support gave a canned response that it could not help with removal of non-Steam programs.","quote":"Your system report indicates that Windows Secure Application Manager is running on your computer. This software is known to interfere with the Steam client and games. Please try completely removing all of this software and re-testing the issue.","source_url":"https://www.reddit.com/r/techsupport/comments/k2cqdn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f6a547bb7cf1050b9bd3","publication_date":"2020-11-28","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5839715b6e","original_id":"ppc_d96z09l","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, dele","summary":"The user's items left their account through trades/market transactions/deletions/gifting, and Steam Support stated it does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/Steam/comments/59au5n/_/d96z09l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8609969b5a0eeb0b7946","publication_date":"2016-10-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ba2da4310","original_id":"ppc_d5bggnn","tier":"A","category":"RESTORE_REFUSED","title":"\"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, del","summary":"The post quotes Steam Support's policy stating that items which have left an account cannot be restored for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4spr0h/_/d5bggnn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1d0819a30d0fccf00872","publication_date":"2016-07-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a79fcd09d","original_id":"ppc_d4sm928","tier":"A","category":"RESTORE_REFUSED","title":"Update: aka they will do nothing to help me and aren't looking into fixing this exploit which allows people to hijack ac","summary":"The user complains Steam Support will not help with an exploit that lets accounts be hijacked via phones. Support Tech Maggie replied that Steam does not restore items or compensate for lost items and recommended securing the account.","quote":"Hello Michael,\n\nThank you for contacting Steam Support.\n\nSteam Support does not restore items for any reason or offer compensation for lost items. It is your responsibility to secure your Steam account. \n\nPlease follow the link to see our restoration policy:\n\nTitle: Steam Item Restoration Policy\nURL: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003\n\nTo best secure your account, we recommend enabling the Steam Guard Mobile Authenticator: https://support.steampowered.com/kb_article.php?ref=4440-RTUI-9218\n\nPlease also review our Account Security Recommendations: \nhttps://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4qdswo/_/d4sm928/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ca6c31d95f57325c70e","publication_date":"2016-06-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ea4a0c72b","original_id":"ppc_d3brszr","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, dele","summary":"The user's items left their account, and Steam Support stated that it does not restore items that have left accounts for any reason and that the user is responsible for securing the account.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://www.reddit.com/r/Steam/comments/4jl2fd/_/d3brszr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"20caf6e1631ef8ff7f02","publication_date":"2016-05-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f5cafecdf","original_id":"ppc_dmrtvf2","tier":"A","category":"RESTORE_REFUSED","title":"[Long story short, no](https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003)\n\nFrom the article:\n\n> Stea","summary":"The user appears to have sought restoration of Steam items, and the quoted Steam Support article says Valve does not restore items that have left an account for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\nIt is your responsibility to secure your Steam account.","source_url":"https://www.reddit.com/r/tf2/comments/6z1vks/_/dmrtvf2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f75020936e04016abf28","publication_date":"2017-09-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-960e6ff9c9","original_id":"ppc_e0fnjym","tier":"A","category":"RESTORE_REFUSED","title":">how much time it will take for steam to return my items !\n\nJust a FYI.\n \n> Steam Support does not restore items t","summary":"The user asks how long Steam will take to return their items. The post quotes Steam Support policy stating that items which have left an account are not restored for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/Steam/comments/8pyywr/_/e0fnjym/","source_host":"www.reddit.com","source_status":"public_url","source_group":"253df4fa03d2fb40d456","publication_date":"2018-06-10","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6ba7b0ebc","original_id":"ppc_f9320ox","tier":"A","category":"RESTORE_REFUSED","title":"I'm someone who can read and use google instead of getting his account hacked by logging in some shitty fake website\n\n\nH","summary":"The poster mocks someone for getting hacked via a fake login site and quotes Steam Support policy stating that items leaving accounts via trades, market transactions, deletions, or gifting are not restored. No personal ticket or direct support reply is described.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/DotA2/comments/e3fdq2/_/f9320ox/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a0cd0e55ca69e64d5f4","publication_date":"2019-11-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb5af92507","original_id":"ppc_fx0ca9e","tier":"A","category":"RESTORE_REFUSED","title":"and then i resend a new ticket. and they immediately close it by saying this.\n\nHello.\n\nIt looks like this help request i","summary":"The user resubmitted a ticket about lost or scammed items, and Steam Support closed it as a duplicate, stating that Steam Support does not restore items for any reason and will not reply further.","quote":"Hello.\n\nIt looks like this help request is a duplicate of another you have recently submitted regarding your items.\n\nAs indicated in your previous help request(s), we have provided all the information we have about your items. I'm sorry we can't be of more help, but Steam Support does not restore items for any reason. Detailed information on why we do not restore items can be found here, and supplemental information can be found in our Steam Item Restoration Policy and Trade Scam articles.\n\nWhile it may not be ideal, we hope you understand our position. We have no way of restoring lost or scammed items and can't compensate your account in any way.\n\nPlease note you will not receive further replies regarding your items.\n\nFrom the desk of Dr. Vance's assistant,\nWilliam B","source_url":"https://www.reddit.com/r/Dota2Trade/comments/hbfett/_/fx0ca9e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"660ca5231e1be999276c","publication_date":"2020-07-05","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b91cb202c9","original_id":"ppc_hnexsd0","tier":"A","category":"RESTORE_REFUSED","title":"I dont know what to tell you as I am just another user and can only go based on my own experiences and what I have heard","summary":"A user describes account/item theft and asks about recovery; a commenter says Valve generally will not restore lost items and quotes the Steam Support FAQ. The quoted text states Steam Support does not restore items that have left accounts for any reason and that securing the account is the user's responsibility.","quote":"Steam Support does not restore items that have left accounts for any reason... It is your responsibility to secure your Steam account....","source_url":"https://www.reddit.com/r/Steam/comments/r6d6jy/_/hnexsd0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ca268cd1e4cb3c3a43b","publication_date":"2021-12-06","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d2f7c2c5c","original_id":"ppc_irf4egk","tier":"A","category":"RESTORE_REFUSED","title":"Hey,\n\nunfortunately I don't think there is anything you can do to get your items back because it's your responsibility t","summary":"The user was told they likely cannot get their items back because securing the account was their responsibility; Steam Support also warned about a possible VAC ban and cited Steam's policy that it does not restore lost items.","quote":"Hey,\n\nunfortunately I don't think there is anything you can do to get your items back because it's your responsibility to keep your account secure is your responsibility. Is your account secure again now? Cause worst case scenario you can get Vac banned if someone logged into this account on a PC with cheats installed.","source_url":"https://www.reddit.com/r/DotA2/comments/xy2f4w/_/irf4egk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"59578c33123d895a5811","publication_date":"2022-10-07","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c4780aaf9","original_id":"ppc_huaaxuu","tier":"A","category":"RESTORE_REFUSED","title":"From Steam Support's FAQ:\n\n**Steam Item Restoration Policy**\r  \nSteam Support does not restore items that have left acco","summary":"The post does not describe a specific user incident; it quotes Steam Support's FAQ stating that items which have left an account for any reason are not restored and that Steam Support does not restore lost items.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/ffc26r/_/huaaxuu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"99b6f346ebcf5d131544","publication_date":"2022-01-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-373593c15f","original_id":"ppc_hu66fm4","tier":"A","category":"RESTORE_REFUSED","title":"> What happens when someone is inevitably scammed out of their tokens?\n\nIn practice, there are no changes to what cur","summary":"In a general discussion about scam recovery, the post quotes Valve's policy stating Steam Support will not restore items that have left an account for any reason. No specific user case, ticket, or monetary value is provided.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/technology/comments/sblb8t/_/hu66fm4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d3df5e0498d44aa60ae","publication_date":"2022-01-25","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d012e4de87","original_id":"ppc_lujz2ik","tier":"A","category":"RESTORE_REFUSED","title":"Fuck these people.  They know I was scammed, they know what was stolen, they know who did it, and they refuse to help.","summary":"The user says they were scammed and had items stolen. Steam Support replied that the request was a duplicate, stated Steam does not restore items for any reason, said they cannot compensate the account, and closed the help request.","quote":"Hello,\n\nIt looks like this help request is a duplicate of another you have recently submitted regarding your items.\n\nAs indicated in your previous help request(s), we have provided all the information we have about your items. I'm sorry we can't be of more help, but Steam Support does not restore items for any reason. Detailed information on why we do not restore items can be found here, and supplemental information can be found in our Steam Item Restoration Policy and Trade Scam articles.\n\nWhile it may not be ideal, we hope you understand our position. We have no way of restoring lost or scammed items and can't compensate your account in any way.\n\nPlease note you will not receive further replies regarding your items.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.","source_url":"https://www.reddit.com/r/Enough_Sanders_Spam/comments/1gfgme4/_/lujz2ik/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08f896860b02d9246aa0","publication_date":"2024-10-30","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-544e1e6779","original_id":"ppc_lli2rhn","tier":"A","category":"RESTORE_REFUSED","title":"I didn't say it will harm both ends. You should read this for more info: \" Steam Support does not restore items that hav","summary":"The post quotes Steam Support's policy stating that items which have left an account for any reason will not be restored. It does not describe a specific personal ticket outcome.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/steamsupport/comments/1f8uyuo/_/lli2rhn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4fc60b1e0eb74a986774","publication_date":"2024-09-04","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23fcf8baf0","original_id":"ppc_l09jcp4","tier":"A","category":"RESTORE_REFUSED","title":"Message from Steam Support on Apr 19 @ 12:24pm | 1 minute agoHello,  \n  \nI'm sorry we can't be of more help, but Steam S","summary":"The user appears to have lost or had items scammed and contacted Steam Support. Steam Support refused restoration, stating it does not restore items for any reason and cannot compensate the account.","quote":"Hello,\n\nI'm sorry we can't be of more help, but Steam Support does not restore items for any reason. Detailed information on why we do not restore items can be found [here](steam://openurl/http://store.steampowered.com/news/20631/), and supplemental information can be found in our [Steam Item Restoration Policy](steam://openurl/https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003) and [Trade Scam](steam://openurl/https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433) articles.\n\nWhile it may not be ideal, we hope you understand our position. We have no way of restoring lost or scammed items and can't compensate your account in any way.\n\nPlease note you will not receive further replies regarding your items.\n\nIf you have an unrelated issue please reply here and I'll be happy to help.\n\nSteam Support\nArtem","source_url":"https://www.reddit.com/r/DotA2/comments/1c7py5l/_/l09jcp4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b193c6be75def4a626dc","publication_date":"2024-04-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ad8e78f99","original_id":"ppc_ns13gl3","tier":"A","category":"RESTORE_REFUSED","title":"I would assume Steam Support has referred you to their item restoration policy, but if not: https://help.steampowered.co","summary":"The post cites Steam Support's item restoration policy, quoting that Steam does not restore items that have left accounts for any reason. It suggests support would refer the user to this policy.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/Steam/comments/1pbayol/_/ns13gl3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9e0a533f3179fabc6c19","publication_date":"2025-12-03","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7cd0d47874","original_id":"ppc_m7meq24","tier":"A","category":"RESTORE_REFUSED","title":"after a couple days of writing tickets, this is what I got:\n\nIt looks like this help request is a duplicate of another y","summary":"User submitted multiple tickets about lost or scammed items. Steam Support said the request was a duplicate, that Steam does not restore items for any reason, and that no further replies will be sent.","quote":"It looks like this help request is a duplicate of another you have recently submitted regarding your items.\n\nAs indicated in your previous help request(s), we have provided all the information we have about your items. I'm sorry we can't be of more help, but Steam Support does not restore items for any reason. Detailed information on why we do not restore items can be found here, and supplemental information can be found in our Steam Item Restoration Policy and Trade Scam articles.\n\nWhile it may not be ideal, we hope you understand our position. We have no way of restoring lost or scammed items and can't compensate your account in any way.\n\nPlease note you will not receive further replies regarding your items.\n\nSteam Support\nRyjh","source_url":"https://www.reddit.com/r/SteamScams/comments/18wp3ak/_/m7meq24/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e9ce59b9e8945cb58fc","publication_date":"2025-01-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8db342003","original_id":"ppc_p9tqbdp","tier":"A","category":"RESTORE_REFUSED","title":"Steam doesn’t restore stolen items. The scammer isn’t influencing anything. They have a policy about it here:\n\n[Steam It","summary":"The user is dealing with stolen Steam items, and the post explains that Steam Support will not restore items that have left an account for any reason. It quotes Valve's item restoration policy stating this refusal.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/SteamScams/comments/1wgf292/_/p9tqbdp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"af3624481e08c2f29bc7","publication_date":"2026-09-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11aca107a7","original_id":"pp_24vrbv","tier":"A","category":"BAN_NO_REASON","title":"[H] Query regarding my acc getting trade ban [W] Solutions","summary":"The user's account was permanently locked after bulk trading CS:GO gift copies. Steam Support replied after a week with a canned message stating that fraudulent activity was found, leaving the user feeling ignored.","quote":"We have found activity in the Steam account related to fraud.\nPer the Steam Subscriber Agreement, we have locked the account permanently","source_url":"https://www.reddit.com/r/Dota2Trade/comments/24vrbv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da0212ce0584daedc910","publication_date":"2014-05-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91c8203836","original_id":"ppc_d88rzrm","tier":"A","category":"RECOVERY_HIJACK","title":"[Question] Hello, recently i've gotten my Steam account permenantly disabled apparently for \"hijacking\" Someone tried to","summary":"The user's Steam account, holding over $30,000 in skins, was permanently disabled after someone attempted to recover it. Steam Support agent Mikah refused further assistance and stated the account would not be enabled due to recurring hijacking issues despite the user providing ownership proof.","quote":"We have provided all the available information and will be unable to assist you further with this issue.","source_url":"https://www.reddit.com/r/Steam/comments/54khhz/_/d88rzrm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3a715efa6f6b010633f","publication_date":"2016-09-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9df79e94a6","original_id":"ppc_euni0gp","tier":"A","category":"API_KEY_THEFT","title":">When I register Steam API Key for a domain then what happens exactly?? \n\nYou're issued a unique User key that can a","summary":"Steam policy text explains how Steam Web API keys function, how hijackers abuse them to send phishing messages to friends, and the importance of revoking compromised API keys.","quote":"You're issued a unique User key that can authenticate with additional Steamworks Web API endpoints. There are also Publisher key endpoints that developers can use to interact with their games and Steam users (such as adding an item to a user's Inventory or revoking Steam keys).","source_url":"https://www.reddit.com/r/Steam/comments/cgyrw6/_/euni0gp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db00ed305f245d982fc6","publication_date":"2019-07-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4eae7de147","original_id":"pp_16o7uey","tier":"A","category":"BAN_NO_REASON","title":"Is my account dead now? How screwed am i?","summary":"The user, residing in Iran, attempted to falsely claim a compromise to their account in order to revert their store region. Steam Support detected the user's actual location in a sanctioned region via their IP, locked the account, and closed the support request.","quote":"your message to Steam Support contains an explicit statement that you reside in a region with which Steam cannot do business. The account you're using has been locked as a result. Already purchased games will remain accessible, but new purchases and game activations are locked. In addition, Steam can't offer help for issues that effect users in sanctioned regions so this request will be closed If you believe this lock was issued in error or you've since moved to a non-sanctioned region you may contact Steam Support to recover your account. You will need to provide proof that you currently reside in a non-sanctioned region as part of that request.","source_url":"https://www.reddit.com/r/steamregionaltricks/comments/16o7uey/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dac09df7978f96f688cd","publication_date":"2023-09-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19e0c26689","original_id":"ppc_kektrmx","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support seems to be braindead, I recently moved BACK to Australia after living in New Zealand for a few years, the","summary":"The user relocated from New Zealand to Australia and attempted to update their Steam store region using an Australian debit card, but encountered an error. Steam Support insisted that the user was still located in New Zealand and refused to update the region or resolve the issue, eventually closing the ticket.","quote":"Hi there,\nIt looks like you are attempting to use a payment method registered outside your current region.\nYour credit card ending (redacted) is registered in Australia and your store country is set to New Zealand.\nPurchases made through Steam must be made in the region you are physically located and using a payment method associated with a local address.\nPlease try an alternate payment method. All available payment methods are listed during checkout.\nApologies for the inconveniences.\nSteam Support\n(Redacted support team member name)\nCommander Link","source_url":"https://www.reddit.com/r/Steam/comments/188a6nh/_/kektrmx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8794565521a077270304","publication_date":"2023-12-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5044f4984","original_id":"pp_ww9rr","tier":"A","category":"TRADE_REVERSAL","title":"is it possible for steam support refunding/revoking scammed trade?","summary":"The user bought and gifted games worth around 40 USD for another person after receiving external payment, but the payment was subsequently revoked. Steam Support responded with a generic automated template stating they do not offer refunds or exchanges on games.","quote":"Thank you for contacting Steam Support.\n\nAs with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.\n\nPlease review Section 4 of the Steam Subscriber Agreement for more information.\nhttp://www.steampowered.com/index.php?area=subscriber_agreement","source_url":"https://www.reddit.com/r/Steam/comments/ww9rr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"069e4797b4bdf8700342","publication_date":"2012-07-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c3c40bffa","original_id":"ppc_eugyubn","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Man I am at a crossroads between rage and just hanging up the towel to give into the depression of being screwed and","summary":"A user trying to purchase a Valve Index kit encountered payment errors and a locked reservation, which Steam Support failed to properly address in a ticket reply before it was cut off.","quote":"Hello,\n\nSorry for the delay in response.\n\nI took a","source_url":"https://www.reddit.com/r/Steam/comments/c7mwnr/_/eugyubn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"28343523a64b34677e1e","publication_date":"2019-07-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4f33de0b0","original_id":"ppc_ep7fgxu","tier":"A","category":"RESTORE_REFUSED","title":"No sign of luck. After submitting an official Steam game ticket, their response was quite inept.\n\n\"The issue you are see","summary":"A user submitted a ticket regarding unrecorded game progress or rewards due to server issues. Steam Support agent Jonathan responded that support does not grant credit for unrecorded matches or events and advised the user to complete the objectives again.","quote":"The issue you are seeing is likely due to server maintenance or downtime. \n\nDuring this time inventories may not be available, games may not be properly recorded and rewards normally obtained from completing games may not unlock. \n\nWhen a game is not successfully recorded, sufficient records do not exist in order to credit the account at a later time. You will need to complete the objectives again.\n\nSteam support does not grant credit for participation in matches or events that were not properly recorded. \n\nRunning on coffee,\t\nJonathan","source_url":"https://www.reddit.com/r/DotA2/comments/bnnrd6/_/ep7fgxu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c756ae0a5f371b3aed12","publication_date":"2019-05-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7258be7425","original_id":"ppc_ehqnsmc","tier":"A","category":"RESTORE_REFUSED","title":"I just got a reply from Steam support:\n\n> Unfortunately, we have no way of modifying points towards your Katowice Eve","summary":"The user contacted Steam Support because their Katowice Event Coin failed to update with points despite watching matches through a linked Twitch account. Steam Support replied with a canned message stating they cannot manually add or modify points for event coins for any reason. The user is frustrated that Valve refuses to help or issue a refund for the faulty event pass.","quote":"Unfortunately, we have no way of modifying points towards your Katowice Event Coin for any reason.\n\nTo receive points for Pick'Em you must have made your picks prior to the beginning of each stage. To receive credit for watching matches live you must have watched matches in-game through GOTV, on steam.tv while being logged into your Steam account, or through a Steam-linked Twitch account. You must have also watched the match for multiple consecutive rounds.\n\nI'm sorry we can't be of more help with this, but we have no way of manually adding points to Katowice Event Coins at Steam Support.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/awpr2x/_/ehqnsmc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6248fd5e3a2806b485d0","publication_date":"2019-03-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6e000aaa4","original_id":"ppc_cljck9s","tier":"A","category":"BAN_NO_REASON","title":"Thank you for contacting Steam Support.\n\nOur system indicates that the account has been permanently banned by the Valve","summary":"Steam Support informed the user that their account received a permanent Valve Anti-Cheat (VAC) ban which cannot be lifted, stating they will not disclose details regarding the detection. The user later notes in commentary that false positive ban waves can occasionally be reversed.","quote":"Thank you for contacting Steam Support.\n\nOur system indicates that the account has been permanently banned by the Valve \n\nThank you for contacting Steam Support.\n\nOur system indicates that the account has been permanently banned by the Valve Anti-Cheat system (VAC) - Steam Support is unable to lift the ban.\n\nWe will not disclose the cheats which were detected, nor will we provide the date and time the infraction took place. VAC has confirmed that the ban on the account was applied legitimately.… (etc)","source_url":"https://www.reddit.com/r/Steam/comments/2k82no/_/cljck9s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f00f44266746cee44e8","publication_date":"2014-10-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fce1e203a0","original_id":"ppc_mr49lsy","tier":"A","category":"BAN_NO_REASON","title":"Copy-paste from the linked screen cap of the letter on X.....\n\n>Dear Counter-Strike community.\n\n>Since we've submi","summary":"Developers of a Counter-Strike mod received an automated Steam Support message stating their app had been retired without any reason explained, after working on the project for nearly 8 years.","quote":"automated Steam Support message about having retired our app without any reason explained","source_url":"https://www.reddit.com/r/Games/comments/1kh5h1e/_/mr49lsy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad21ddbd98c70db955db","publication_date":"2025-05-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b90a7fa1c6","original_id":"ppc_imu6by4","tier":"A","category":"BAN_NO_REASON","title":"I really don't know what to do and where to post, this becomes really frustrating.  \n \n\nI had 6 IBuyPower stickers , use","summary":"The user's account was permanently banned in November 2014 for alleged money laundering, resulting in the loss of valuable inventory items including iBuyPower stickers. After contacting support again years later when the items increased significantly in value, Steam Support refused to assist, stating the permanent lock was due to violations of the subscriber agreement.","quote":"The account has been locked for violating the steam subscriber agreement based on account activity, community reports and other factors.\nThis lock is permanent and steam support cannot help you further with this\nvalve,","source_url":"https://www.reddit.com/r/Steam/comments/x34mlq/_/imu6by4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9751d416f4ecf323f667","publication_date":"2022-09-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5229582ba","original_id":"pp_18ty07u","tier":"A","category":"RECOVERY_HIJACK","title":"Really Frustrating Dealing with Valve Locking my Steam Account","summary":"A user trying to recover an old Steam account from the 2000s was told by Steam Support that the account appeared abandoned and demanded a handwritten photo of the original physical CD key from over 20 years ago to prove ownership, which the user no longer possesses.","quote":"It appears this account was abandoned by its owner many years ago, leaving few options as far as information we can request to build confidence you're its owner.","source_url":"https://www.reddit.com/r/SteamDeck/comments/18ty07u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"923712adf7a6b64f11f9","publication_date":"2023-12-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13afc31947","original_id":"pp_wwpib","tier":"A","category":"RECOVERY_HIJACK","title":"[QUESTION] Having a bit of trouble getting back into an account that I deleted the email for. Any ideas?","summary":"A user requested help recovering an old Steam account for which they forgot the username and deleted the associated email. Steam Support agent SupportTechPaul replied asking for ownership verification details such as credit card information, PayPal billing details, or a handwritten ticket number on a retail CD key.","quote":"Hello Thomas, Thank you for contacting Steam Support. In order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s). If you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s). If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number. If you registered software purchased at a retail location, please handwrite your Support Ticket Number [redacted] directly on the quick reference card or sticker above the CD Key (the number should not be","source_url":"https://www.reddit.com/r/Steam/comments/wwpib/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2b9674526a2993085c3","publication_date":"2012-07-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca18d8cf01","original_id":"pp_wwg8w","tier":"A","category":"RECOVERY_HIJACK","title":"Having a bit of trouble getting back into an account that I deleted the email for. Any ideas?","summary":"A user reached out to Steam Support to recover an old account where the registered email was deleted and the username was forgotten. Steam Support agent SupportTechPaul replied asking for ownership verification details such as credit card information, PayPal billing details, or a handwritten ticket number on a retail CD key.","quote":"Hello Thomas,\nThank you for contacting Steam Support.\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\nIf you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number [redacted] directly on the quick reference card or sticker above the CD Key (the number should not be","source_url":"https://www.reddit.com/r/Steam/comments/wwg8w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e56f6f27e4daa5aba401","publication_date":"2012-07-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb2a17141c","original_id":"pp_2nun2r","tier":"A","category":"RECOVERY_HIJACK","title":"Steam hijacked my account for no reason","summary":"The user's account was locked by an automated Steam security notice stating it may have been accessed by someone else, restricting all trading, purchasing, and community features. The user submitted proof of ownership including bank transactions and credit cards, but received no response from Steam Support for over a week, causing them to forfeit a competitive match.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations\n\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2nun2r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e7661ef636b207f21a05","publication_date":"2014-11-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a820cf637a","original_id":"pp_2jq1j1","tier":"A","category":"RECOVERY_HIJACK","title":"Can someone please help me","summary":"The user's account was temporarily restricted by Steam Support because it may have been accessed by someone else. The automated system notified the user that features like purchasing, trading, and community access are disabled until they contact support and verify ownership.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations\n\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/Steam/comments/2jq1j1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d503f12dea684625220e","publication_date":"2014-10-19","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c073090f6","original_id":"ppc_dnkh3px","tier":"A","category":"RECOVERY_HIJACK","title":"cd keys are used as a method of authentication and proof of ownership\n\nIf such keys were visible inside the client itsel","summary":"Steam Support explains that CD keys are used for authentication and ownership proof, but cannot be displayed inside the client to prevent hijackers from reusing them, stating that external CD key tracking is the user's responsibility. The support agent also instructs the user to continue using their existing support topic.","quote":"cd keys are used as a method of authentication and proof of ownership\n\nIf such keys were visible inside the client itsel\n\ncd keys are used as a method of authentication and proof of ownership\n\nIf such keys were visible inside the client itself, hijackers could simply regurgitate the information they already know to keep hijacking your account\n\nexternal cd-key 'mainteance' and tracking is your responsiblity not steam's\n\nalso since you already have an existing topic use that instead","source_url":"https://www.reddit.com/r/Steam/comments/72pl5o/_/dnkh3px/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c50074d4b40705570570","publication_date":"2017-09-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-625aaa9bc6","original_id":"ppc_div72eh","tier":"A","category":"RECOVERY_HIJACK","title":"These are your only options that you can use to recover your Steam account. Looks like the only option that you have lef","summary":"This text is from an official Steam Support help article detailing the required proof of ownership methods, such as credit cards and various bank transfers, needed to recover a Steam account. It outlines specific information users must provide to verify their identity and purchases.","quote":"### Providing Proof of Ownership\n\nPlease provide verification of one or more of the following purchase methods with your Steam Support ticket:\n\n**Credit Cards**\n\n* [Visa, American Express, Carte Bleue, Discover, JCB, MasterCard](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#credit-card)\n\n> If a purchase was made through Steam using a credit card, please provide the following with your Support Ticket:\n>  \n> 1. The Card Type (Visa, MasterCard, Discover, American Express, etc...)\n> 1. Full Name on the card\n> 1. Billing Address\n> 1. The last four digits of the credit card number - Do not provide the full card number\n\n**Bank Transfers**\n\n* [AliPay](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#alipay)\n* [BoaCompraGold](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#boacompra)\n* [Giropay](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#giropay)\n* [iDEAL](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#ideal)\n* [PayPal](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#paypal)\n* [PaySafeCard](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#paysafe)\n* [Russian Kiosk](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#paysafe)\n* [Sofortüberweisung](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#sofort)\n* [WebMoney](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#webmoney)\n* [Yandex](https://support.","source_url":"https://www.reddit.com/r/Steam/comments/6h21i4/_/div72eh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b71610523c8868b084b3","publication_date":"2017-06-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a0d342b22","original_id":"ppc_dhxjbu8","tier":"A","category":"RECOVERY_HIJACK","title":"You don't need to login to recover your account. Even if you know the information, you could always claim that you don't","summary":"This text is an excerpt from a Steam Support help page detailing the requirements for proving account ownership using various purchase methods like credit cards and bank transfers when submitting a ticket. It outlines the specific payment details users must provide to verify they are the legitimate owners.","quote":"Please provide verification of one or more of the following purchase methods with your Steam Support ticket:\n\n**Credit Cards**\n\n* [Visa, American Express, Carte Bleue, Discover, JCB, MasterCard](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#credit-card)\n\n> If a purchase was made through Steam using a credit card, please provide the following with your Support Ticket:\n>  \n> 1. The Card Type (Visa, MasterCard, Discover, American Express, etc...)\n> 1. Full Name on the card\n> 1. Billing Address\n> 1. The last four digits of the credit card number - Do not provide the full card number\n\n**Bank Transfers**\n\n* [AliPay](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#alipay)\n* [BoaCompraGold](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#boacompra)\n* [Giropay](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#giropay)\n* [iDEAL](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#ideal)\n* [PayPal](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#paypal)\n* [PaySafeCard](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#paysafe)\n* [Russian Kiosk](https://support.steampowered.com/kb_article.php?ref=5421-Qt_truncated","source_url":"https://www.reddit.com/r/Steam/comments/6cn4cy/_/dhxjbu8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"85c7388913ce0bd3b7bf","publication_date":"2017-05-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12470cf10b","original_id":"ppc_dhgaona","tier":"A","category":"RECOVERY_HIJACK","title":"Here are your only options as defined by the *Recovering a Lost or Forgotten Steam Account* help page.\n\n### Try to self-","summary":"This is official Steam Support policy text detailing the recovery options for a lost or forgotten account and the specific proof of ownership requirements needed when contacting support.","quote":"Here are your only options as defined by the *Recovering a Lost or Forgotten Steam Account* help page.\n\n### Try to self-\n\nHere are your only options as defined by the *Recovering a Lost or Forgotten Steam Account* help page.\n\n### Try to self-recover your account or contact Steam Support:\n\nYou can use the [Help site to try to self recover your account](https://help.steampowered.com/wizard/HelpWithLogin) or contact Steam Support if you are unable to.\n\nIf you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.\n \nWhen contacting Steam Support try to provide as much of the following as possible:\n\n1. Proof of account ownership ([See below](https://help.steampowered.com/wizard/HelpWithLogin))\n1. Any possible Steam Account login names\n1. Any possible email addresses used on the account\n\n### Providing Proof of Ownership\n\nPlease provide verification of one or more of the following purchase methods with your Steam Support ticket:\n\n**Credit Cards**\n\n* [Visa, American Express, Carte Bleue, Discover, JCB, MasterCard](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#credit-card)\n\n> If a purchase was made through Steam using a credit card, please provide the following with your Support Ticket:\n>  \n> 1. The Card Type (Visa, MasterCard, Discover, American Express, etc...)\n> 1. Full Name on the card\n> 1. Billing Address\n> 1. The last four digits of the credit card number - Do not provide the full card number\n\n**Bank Transfers**\n\n* [AliPay](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#alipay)\n* [BoaCompraGold](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#boacompra)\n* [Giropay](https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#","source_url":"https://www.reddit.com/r/Steam/comments/69xy60/_/dhgaona/","source_host":"www.reddit.com","source_status":"public_url","source_group":"118a636630457df325b8","publication_date":"2017-05-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-538086e8b5","original_id":"ppc_d8eew5o","tier":"A","category":"RECOVERY_HIJACK","title":"physical retail cds keys are proof of ownership\n\nhttps://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762#cd-k","summary":"This text references a Steam Support help article stating that physical retail CD keys serve as proof of ownership for account recovery purposes.","quote":"physical retail cds keys are proof of ownership\n\nhttps://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762#cd-k","source_url":"https://www.reddit.com/r/Steam/comments/55v4ma/_/d8eew5o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bbe409ebe4012eb39d34","publication_date":"2016-10-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92a2908522","original_id":"ppc_d6h7r9k","tier":"A","category":"RECOVERY_HIJACK","title":"yes, probably my bad english is making this more complicated.\n\nSteam's reply:\n\"Hello <Name>,\n\nThank you for contac","summary":"Steam Support replied to a user requesting account recovery assistance by asking them to provide physical proof of ownership through a handwritten support ticket number on a CD Key sticker, along with a photo or scan.","quote":"Hello <Name>,\n\nThank you for contacting Steam Support.\n\nIn order to investigate this issue, we must verify your ownership of the CD Key.\n\nPlease handwrite your Support Ticket Number xxxxxxx directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nhttp://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\n\nNote: Please use a pen with permanent ink and avoid marking over the CD Key code.\n\nExample images:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/4xov5k/_/d6h7r9k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6539b10f1ead5134b38","publication_date":"2016-08-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f81e33d579","original_id":"ppc_c184ar5","tier":"A","category":"RECOVERY_HIJACK","title":"This is from an email in 2007 when I tried to reset it.\n\n==============\nHello Michael,\n\nThank you for contacting Steam S","summary":"In 2007, Steam Support replied to Michael regarding an account recovery request, asking him to provide proof of ownership such as a retail CD key photo or credit card/PayPal billing details to investigate the issue.","quote":"Hello Michael,\n\nThank you for contacting Steam Support. We apologize for the inconvenience.\n\nIn order to investigate this issue, we will need to verify your ownership of the software and associated Steam Account(s).\n\n\nIf you registered software purchased at a retail location, please write your Support Incident Number or your Steam account username on the quick reference card or sticker above the CD Key and reply with a digital photo or scan of the CD Key.\n\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nhttp://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=68\n\nExample scans:\nhttp://support.steampowered.com/downloads/faq/294/ea_cd_key_scan.jpg\nhttp://support.steampowered.com/downloads/faq/294/sierra_cd_key_scan.jpg\n\n\nIf you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, expiration date, and last four digits of the card used with the order(s).\n\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal PayerID.\n\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/gaming/comments/egvi8/_/c184ar5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d92a9f8ed0ba6f9a93bc","publication_date":"2010-12-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ffa54b79c","original_id":"ppc_cco2yyp","tier":"A","category":"RECOVERY_HIJACK","title":"ive no idea :/ got this mail from steam a day ago .This account may have been accessed by someone else.\n\nSteam Support s","summary":"Steam Support sent an automated security notice stating that the user's account may have been accessed by someone else, resulting in temporary restrictions on purchasing, gifting, trading, and community access until ownership is verified.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations\n\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/DotA2/comments/1o1wf3/_/cco2yyp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"146504f6b502cb7be213","publication_date":"2013-10-09","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-84dc4abefc","original_id":"ppc_cybnn3b","tier":"A","category":"RECOVERY_HIJACK","title":"And on a less cheerful note... on the account it says the following\n\nSteam Support Alert for **** - 23 December\nThis acc","summary":"An automated Steam Support alert dated 23 December shows an account locked by its owner due to suspected compromise. The notice instructs the user to contact Steam Support with proof of ownership to remove trading, purchasing, and community restrictions.","quote":"This account has been locked by its owner.\n\nSteam's account locking tool allows the owner of an account to protect it from unauthorized actions if they suspect the account has been compromised. More information can be found here: Account Locking Tool\n\n\nHow to remove these restrictions:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore full access to you. When submitting this message to Steam Support, please make sure that you include the account's login name and appropriate valid proof of ownership.\n\nWhile waiting for support to review your request and to prevent a malicious user from stealing the account again, please ensure that your computer and email accounts are secure: Account Security Recommendations\n\n\nFor your security, the following features will be unavailable until Steam Support removes this lock:\n\nPurchasing, gifting, trading, CD-Key activation, playing on VAC enabled game servers, and Steam Community access have all been disabled.","source_url":"https://www.reddit.com/r/CrackStatus/comments/3y8jf9/_/cybnn3b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"68b1dafa034f01f38609","publication_date":"2015-12-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e83228193","original_id":"ppc_cu1zone","tier":"A","category":"RECOVERY_HIJACK","title":"Only Steam support can unlock a locked account *if* you (the owner) provide sufficient [proof of ownership](https://supp","summary":"Steam support help article stating that only Steam support can unlock a locked account provided the owner supplies sufficient proof of ownership, and listing the restrictions placed on a locked account.","quote":"Only Steam support can unlock a locked account *if* you (the owner) provide sufficient proof of ownership","source_url":"https://www.reddit.com/r/Steam/comments/3gvz1b/_/cu1zone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a779f226543a85aedf63","publication_date":"2015-08-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54d49b125b","original_id":"ppc_cu0n6ks","tier":"A","category":"RECOVERY_HIJACK","title":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by some","summary":"Steam automated system locked the account due to suspected unauthorized access, restricting trading, purchasing, and community access. The notice instructs the user to contact Steam Support and provide proof of ownership to regain access.","quote":"This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Level Hijacked Steam Account FAQ, Account Security Recommendations\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/Steam/comments/3gr108/_/cu0n6ks/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5fa08385b66a886cadde","publication_date":"2015-08-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10f7458a24","original_id":"ppc_co6m65a","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"[Question]: Steam Account Restriction/Compromised Accounts?\n\nThis account may have been accessed by someone else.\n\nSteam","summary":"The user received an automated Steam account restriction warning stating the account may have been compromised. After contacting support and waiting a week, the user has received no response or resolution.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/Steam/comments/2ts85o/_/co6m65a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5e4c6a31b91957cf0aa2","publication_date":"2015-01-31","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5fbe92b49d","original_id":"ppc_cnf87u5","tier":"A","category":"RECOVERY_HIJACK","title":"taken straight from steam support, for all 10 tickets i had this is the same auto message which everybody gets as well","summary":"Steam Support replied with an automated message requesting proof of account ownership, such as credit card details, PayPal billing info and invoice ID, or a handwritten CD key photo, in order to investigate the user's issue.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\n**If you purchased software through Steam with a credit card**, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\n**If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information** (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\n**If you registered software purchased at a retail location**, please handwrite your Support Ticket Number ****-****-**** directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nURL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\n\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/Steam/comments/2rcgvp/_/cnf87u5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"936e7513dbcf927fa812","publication_date":"2015-01-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d841e25419","original_id":"ppc_ofrwrpm","tier":"A","category":"RECOVERY_HIJACK","title":"It says\n\nAccount Alert for natcon10 - April 12, 2026\nThis account may have been accessed by someone else.\nSteam Support","summary":"Steam Support issued an automated account alert on April 12, 2026, stating that the account natcon10 may have been accessed by someone else and temporarily restricting account features until the owner contacts support for recovery.","quote":"Account Alert for natcon10 - April 12, 2026\nThis account may have been accessed by someone else.\nSteam Support suspects your account was logged into by someone else. For safety, we have temporarily restricted changes to this account. Please contact Steam Support for help.\nUntil the account owner regains control, this account will have functional restrictions.\nFeatures such as purchasing, gifting, trading, CD Key activation, playing on VAC-enabled game servers, and Steam Community access have been disabled.\nHere are the steps you should take next:\nContact Steam Support\nContact Steam Support, a staff member will verify you are the account owner and help you recover the account. You may be asked to provide proof of ownership for this account.\nFor more information, please see: Frequently Asked Questions about recovering a stolen Steam account, Account Security Recommendations.","source_url":"https://www.reddit.com/r/steamsupport/comments/1sjefn1/_/ofrwrpm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"74f65b32031d19467afb","publication_date":"2026-04-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04d44515c8","original_id":"ppc_o70nkki","tier":"A","category":"RECOVERY_HIJACK","title":"In a browser, go to help.steampowered.com → click “Help, I can’t sign in”.\n\nChoose “I no longer have access to my phone","summary":"Official Steam help instructions advising users on how to recover their accounts when they lose access to their phone number, including guidance on what ownership proof to submit to Steam Support.","quote":"In a browser, go to help.steampowered.com → click “Help, I can’t sign in”.\n\nChoose “I no longer have access to my phone number” (or similar wording) and then the option that you do still have access to the email on the account.\n\nIf these steps keep circling you back, look for any link like “I still need help”, “I can’t access this”, or “Contact Steam Support” on the recovery page.\n\nPrepare ownership proof before you submit the ticket. \n\nSteam Support will often ask for extra info to prove it’s really your account. Have as many of these ready as possible:\n\n•\tScreenshots of purchase receipts from Steam in your email.\n•\tAny retail CD keys or activation keys you used on that account.\n•\tLast 4 digits of credit/debit card used with the account, or your PayPal billing info that appears on Steam receipts.\n•\tThe exact account name, current email, and any older emails or phone numbers you might have used.  \n\nThe stronger your proof, the more likely they’ll remove Steam Guard / the old number and hand the account back to you.\n\nIn your email you should include:\n\nYour account name, your current working email, and confirmation that you can receive mail at that address. And something like “My phone number changed; I can’t receive Steam Guard codes and I don’t have the old number anymore.”\n\nIf they reject the request, read what proof they say they need (often: game key, payment proof), and reopen or submit a new ticket with better documentation.","source_url":"https://www.reddit.com/r/steamsupport/comments/1rcsj4t/_/o70nkki/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8ca7334e7be467340ac","publication_date":"2026-02-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32af4df239","original_id":"ppc_h821aki","tier":"A","category":"RECOVERY_HIJACK","title":"https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090&l=english\n\nYour account should still be recoverab","summary":"A Steam support help article advises users whose accounts have been compromised that their accounts should still be recoverable by contacting Steam Support and providing proof of ownership such as retail CD keys or the original email address.","quote":"Your account should still be recoverable. Contact Steam Support, explain the situation to them, and be ready to provide proof of ownership. Photos of retail CD keys will work best if you have them. \n\nIf you had changed your e-mail prior to the incident at least once, see whether you can still access your oldest e-mail address. If it's still functional, try telling Steam Support that it was the first e-mail address attached to your account and that you can use it for account recovery.","source_url":"https://www.reddit.com/r/SteamScams/comments/ozonlg/_/h821aki/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8fc28de18dd65c4eb0be","publication_date":"2021-08-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0fb5edbd9","original_id":"ppc_gkzlar5","tier":"A","category":"RECOVERY_HIJACK","title":"Prepare proof of ownership - purchase receipt, credit card number associated with your account, any retail CD keys you a","summary":"This is a Steam help or policy text instructing users on how to prepare proof of ownership, such as purchase receipts and credit card numbers, to recover a compromised account.","quote":"Prepare proof of ownership - purchase receipt, credit card number associated with your account, any retail CD keys you a","source_url":"https://www.reddit.com/r/Steam/comments/l6b0jj/_/gkzlar5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ef4ed84059db787b6f5","publication_date":"2021-01-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86e3491045","original_id":"ppc_iistbvc","tier":"A","category":"RECOVERY_HIJACK","title":"Also, why is a such a big company like Steam trolling me?\n\nHere is my most recent message to them:\n\n    Message from you","summary":"Steam Support replied to a user who lost access to their Gmail and purchase receipts, stating that they cannot use friend gifting information to verify ownership and instead demanding a handwritten photo of a physical CD key.","quote":"We understand your feeling, and we can help you, but we must verify your ownership first.I'msorry, we can't use gift information to verify your ownership onaccount. Please provide the last of CD key you made purchases onaccount. Please handwrite your Support Ticket Number directly onthe quick reference card or sticker above the CD Key (the number shouldnot be written on a separate piece of paper or inserted with an imageeditor) and reply with a digital photo or scan of the CD Key in .jpgformat.  Please ensure that you submit a full-color image and not aphotocopy. If you have any difficulty locat","source_url":"https://www.reddit.com/r/techsupport/comments/wf0h91/_/iistbvc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"197fb4fb5e5cd75ffb3d","publication_date":"2022-08-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b0085fd53","original_id":"ppc_i9pfmr5","tier":"A","category":"RECOVERY_HIJACK","title":"So, few days ago my steam account was hacked and email was changed. I created a second account to make a support ticket.","summary":"The user's Steam account was hacked and the email was changed. Steam Support agent Seto refused a digital Steam store receipt as proof of ownership, demanding a physical or third-party retailer CD key instead, threatening to close the ticket if it is not provided.","quote":"The CD key we've requested wouldn't have been bought from Steam, and we can't verify your ownership with a screenshot of an email from Steam. The CD key would either be on the physical packaging for the game or included in an email receipt if purchased from an online retailer.   \n  \nUntil we have received this information, we won’t be able to provide the requested assistance. Feel free to attach the previously requested information in your next response, and we will be happy to help you with your request. If you're unable to provide the information we requested, we won't be able to assist you further and we'll need to close this help request.   \n  \nThanks for using Steam,  \nSeto","source_url":"https://www.reddit.com/r/Steam/comments/ufxhqd/_/i9pfmr5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37f40aca4f60bf25816a","publication_date":"2022-05-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-107595bb07","original_id":"ppc_hzlsqs9","tier":"A","category":"RECOVERY_HIJACK","title":"They haven't gotten into my account.  I do use MFA.  But now my account has an alert that someone tried to access my acc","summary":"Steam Support issued an automated security alert stating that the user's account may have been accessed by someone else, temporarily restricting account functions such as trading, purchasing, and community access until the owner contacts support and verifies ownership.","quote":"This account may have been accessed by someone else.\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\n\nThis account will have restricted functionality until the owner has regained access.\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.\n\n\n\nHere's what you should do next:\n\nContact Steam Support\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations","source_url":"https://www.reddit.com/r/tf2/comments/t84p94/_/hzlsqs9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f1640aa5fe09e3b085d","publication_date":"2022-03-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e32d485cf3","original_id":"ppc_e8ulcei","tier":"A","category":"RECOVERY_HIJACK","title":"This is a list of links to comments made by Valve employees in this thread:\n\n* [Comment by jacobu_valve](/r/Steam/commen","summary":"A Valve employee (jacobu_valve) explains on Reddit that Steam Support typically requires a single valid proof of ownership from an account's original owner to recover an account, but may require additional proof such as an original CD key in cases with multiple prior ownership changes.","quote":"In 99% of cases, we only require a single valid proof of ownership from an account's original owner to recover an account. Please see the valid options available for that in this article: https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762 \n\nHowever, in cases like this, where an account had several ownership changes prior to the hijacking in question, we may require additional proof. If you don't sell, steal or purchase a Steam account, it is unlikely you will ever have to provide your original CD Key.","source_url":"https://www.reddit.com/r/Steam/comments/9t8pxh/_/e8ulcei/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71bfeb4a0c9f4f650b03","publication_date":"2018-11-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a9e3d650f","original_id":"ppc_li9yd45","tier":"A","category":"RECOVERY_HIJACK","title":"I told them already. I opened two tickets. The first one was closed because I couldnt provide the CD key. In my second t","summary":"Steam Support rejected the user's initial proof of ownership including screenshots and a PayPal transaction. Support stated that due to the age of the account, they require a physical photo of the original CD key with the ticket number HT-9NYN-XBB2-JD42 hand-written on the sticker or reference card.","quote":"Please note for future reference that email screenshots, Steam client screenshots and Steam emails do not count as valid proof of ownership. To verify a Paypal transaction, we need you to provide an unmodified screenshot of a purchase made directly to Steam in your PayPal account, showing the invoice number. Unfortunately, the attachment you provided cannot be used to verify account ownership.\n\nPlease note that due to the age of the account we require stronger proof to verify the ownership.\n\nIn order to recover this account, we must verify your ownership of the original CD Key that was used to create this Steam account.\n\nPlease hand-write your Support Ticket Number HT-9NYN-XBB2-JD42 on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.","source_url":"https://www.reddit.com/r/steamsupport/comments/1et19hy/_/li9yd45/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0131ac4d548777b59bc5","publication_date":"2024-08-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d983d6e44","original_id":"ppc_kv5dlgb","tier":"A","category":"RECOVERY_HIJACK","title":"If you bought any games outside of Steam such as physical copies or from sites like Humble Bundle, you need to use a CD","summary":"This is official Steam policy text explaining that CD keys from physical copies or external sites like Humble Bundle can be used to activate games and serve as proof of ownership for account recovery.","quote":"If you bought any games outside of Steam such as physical copies or from sites like Humble Bundle, you need to use a CD key to activate the game on Steam. These CD keys can be used as proof of ownership of your account.","source_url":"https://www.reddit.com/r/steamsupport/comments/1bg4ymh/_/kv5dlgb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"31fd28c927f6ca9e3773","publication_date":"2024-03-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72f3b81115","original_id":"pp_17d1b2v","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support: Unable to transfer Diablo® IV license from Battle.net without CD Key","summary":"A user attempted to transfer a Diablo IV license purchased on Battle.net to their Steam account. Steam Support replied that games bought on other platforms cannot be transferred to Steam and requested physical proof of a valid Steam CD key with the ticket number handwritten next to it.","quote":"Hello,\n\nunfortunately this CD/game is not registered on the mentioned account. Please check your information and send us the correct information.\n\nPlease note, if you bought the game from the manufacturer or on another platform, then it cannot be transferred or played on Steam. In order to play the game on Steam, you must purchase it directly from Steam or activate it on Steam with a valid Steam key.\n\nIn order to assign this account to you, we also need proof of the CD Key associated with this account. Please send us a photo or scan (.jpg format) of your CD Key and also handwrite your ticket reference number HT-7FXR-D9RK-DT2B in ballpoint or felt pen on the reference card or sticker directly next to the CD Key, not on a separate piece of paper.\n\nPlease also list any email addresses you may have ever used to register this CD Key.\n\nPlease refer to the following information if the CD Key cannot be located on or in your package:URL: <some hyperlink> we have verified your CD Key, we can certainly help you with this problem.\n\nExample: <somehyperlink>\n\nSupport\n\n<Support name>","source_url":"https://www.reddit.com/r/diablo4/comments/17d1b2v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8985d7ef6b08e072e5e8","publication_date":"2023-10-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77798c6a05","original_id":"ppc_iqqkt32","tier":"A","category":"RECOVERY_HIJACK","title":"Can anyone help or offer any advice - I haven't used Steam for years, more than 5 years. This as it turns out is a probl","summary":"A user trying to recover an old Steam account after 5+ years of inactivity was asked by Steam Support to provide old CD keys or a full PayPal purchase screenshot. Because the user no longer has these records and offered government ID instead, support stated they would close the ticket if the requested documents were not provided.","quote":"In your next response, you may provide any of the previously requested information, and we will be happy to help you and proceed.\n\nPlease be advised that if you're still unable to provide this, we would have to close this help request.\n\nSteam Support","source_url":"https://www.reddit.com/r/Steam/comments/xssgna/_/iqqkt32/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5e8a43beacb353673de7","publication_date":"2022-10-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-17cb268c0d","original_id":"ppc_c26wlul","tier":"A","category":"RESTORE_REFUSED","title":"Well, the Steam response was underwhelming.\n\n\"Hello Halk,\n\nI understand your frustration in this matter.\n\nFirst, CD Key","summary":"The user contacted Steam Support regarding a non-working CD key for a game. Steam Support refused to provide a new key, stating the issue should be resolved by verifying game files or contacting the third-party publisher.","quote":"Hello Halk,\n\nI understand your frustration in this matter.\n\nFirst, CD Key issues with many games are often caused by incomplete games files. Verifying your game's cached files fixes these issues more often than not.\n\nSecondly, these keys are provided directly to us by the third party. We supply the keys which are provided to us.\n\nWe are unable to give you a new key for this reason. I would encourage you to continue to work with the support team for this title.\n\nIf you have any further questions, please let us know.","source_url":"https://www.reddit.com/r/gaming/comments/iu8tq/_/c26wlul/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc92c8d88c641251e47a","publication_date":"2011-07-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ad7e7849a","original_id":"pp_mso4u","tier":"A","category":"RESTORE_REFUSED","title":"I'm so pissed off at steam support right, so tell me /r/gaming am I in the wrong?","summary":"A user contacted Steam Support asking to bypass the 90-day trade cooldown for newly purchased gifted games. Steam Support replied that they cannot manually change account trust status or bypass the cooldown period.","quote":"Hello Derp,\n\nThank you for contacting Steam Support.\n\nOnly gifts that are purchased on trusted accounts can be traded immediately; otherwise there is a 90-day cool down before the gift can be traded. \n\nAny account that has made any valid purchase from the Steam Store more than 90 days ago is considered trusted. This is to ensure that all games traded are valuable, and help prevent fraudulent purchases for the purpose of trades.\n\nSteam Support cannot make your account trusted. We apologize for this inconvenience.\n\nHowever, you may gift games during this cool-down period.\n\nFor more information about gifts and guest passes please see the following article:\nhttps://support.steampowered.com/kb_article.php?ref=6262-QXCN-0755\n\nIf you have any further questions, please let us know - we will be happy to assist you.","source_url":"https://www.reddit.com/r/gaming/comments/mso4u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"254e8baa653132be7157","publication_date":"2011-11-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1081a1a8fd","original_id":"ppc_c5u1kzc","tier":"A","category":"TRADE_REVERSAL","title":"Well in 5 days, the preorder is up, and the G1 pack is Preorder only.. I kinda grew up with Transformers, despite my age","summary":"A user lost a $100 unusual item in a bad trade scam and contacted Steam Support beforehand. Steam Support replied with a standard template stating they cannot recover traded items and that trade verification is the user's responsibility.","quote":"Thank you for contacting Steam Support.\n \nAs you have agreed upon the trade by confirming it multiple times, we will be unable to recover any items/gifts that have been traded.\n \nDuring the trade, the system has you verify and re-verify it if any changes are made to the trade. It is your responsibility to ensure you are receiving the correct items/gifts at the time of accepting the trade.\n \nWe will investigate this user and take appropriate action. Please note that you will not receive a notification about any action taken as a result of this report.\n \nSome examples of trades that you should not agree to are:\n \n- Trading items/gifts for money\n- Trading items/gifts for CD keys\n- Trading items/gifts and expecting them to be returned to you through a verbal agreement\n- Trading items/gifts for nothing in return in the first trade and expecting to get an item or gift in a later trade\n \nFor more information on our Steam Trading Policy please","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/ya72y/_/c5u1kzc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb6e3c449a979d71ab2d","publication_date":"2012-08-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4335e0cf31","original_id":"pp_185y889","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Need to delete Old Account","summary":"The user wanted to delete an old account from 2004 and contacted Steam Support. Support demanded a photo of the original physical CD key with the ticket number handwritten on it, and subsequently stopped responding when the user explained they no longer possess the 19-year-old disc.","quote":"In order to delete this account, we must verify your ownership of the original CD Key that was used to create this Steam account.\n\n\nPlease hand-write your Support Ticket Number HT-xxxx-xxxx-xxxx-xxxx on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.","source_url":"https://www.reddit.com/r/Steam/comments/185y889/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb160e77e0a5376ee2dc","publication_date":"2023-11-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a2403e3ad0","original_id":"pp_185y68w","tier":"A","category":"RECOVERY_HIJACK","title":"Steam - Need to delete Old Account","summary":"The user wants to delete an old account created in 2004 with Half-Life 2. Steam Support required a photo of the original CD Key with the ticket number handwritten on it, and stopped responding when the user explained they no longer possess the physical disc after 19 years.","quote":"In order to delete this account, we must verify your ownership of the original CD Key that was used to create this Steam account.\n  \nPlease hand-write your Support Ticket Number HT-xxxx-xxxx-xxxx-xxxx on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.","source_url":"https://www.reddit.com/r/steamsupport/comments/185y68w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e4d48f33edc65628c2c8","publication_date":"2023-11-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76775fbda3","original_id":"ppc_ebqzceu","tier":"A","category":"RECOVERY_HIJACK","title":"NITY PHILXIS \n\nDLed111 •uppul L \n\nHome > My Recent Help Requests > HT-3T7T-CTV5-BDQV \n\nYour help request: The Stea","summary":"A user contacted Steam Support requesting to change their account login username due to personal and gender dysphoria reasons. A Steam Support agent replied stating that they might be able to help and instructed the user to start a new account creation process to check name availability.","quote":"This is probably something that we can help you out with. Some things to run through first though \n\nPlease start a new account creation process. After verifying your email address, the next page allows you to check the availability of account \n\nnames that you migh","source_url":"https://www.reddit.com/r/TranscribersOfReddit/comments/a61mgj/_/ebqzceu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"effe559737874ca7adb3","publication_date":"2018-12-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdc774a069","original_id":"ppc_g1f9wzv","tier":"A","category":"RESTORE_REFUSED","title":"Message from Steam Support on Aug 14 @ 11:57am | 8 minutes ago  \nHi there,   \n\n\nThe ticket has never been closed sinc","summary":"Steam Support agent Letitia informed the user that their support ticket was never closed and stated that the authenticator was removed by the user. Support refused to assist in re-adding the authenticator, stating the user must verify via SMS code.","quote":"Hi there,  \n\nThe ticket has never been closed since our last reply.  \n\nAfter the investigation, we've seen that you remove the authenticator.  \n\nPlease note that Steam Support cannot help you add the authenticator back because you'll need to verify the SMS code that will be sent to your phone.   \n\nFor more information and answers to common questions, please visit our Steam Guard Mobile Authenticator FAQ.  \n\nIf you have any further questions, please let us know - we will be happy to assist you.  \n\nThanks for using Steam,  \nLetitia","source_url":"https://www.reddit.com/r/Steam/comments/i9idun/_/g1f9wzv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6c06f8fbd0ba888248a5","publication_date":"2020-08-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1af6ec7ade","original_id":"ppc_d2572p0","tier":"A","category":"BAN_NO_REASON","title":"\"You've recently funded your Steam Wallet using an unverified credit card that has had a recent increase in use. You can","summary":"An automated Steam system message restricted a user's account due to funding the Steam Wallet with an unverified credit card. The user states they cannot verify the card due to regional banking limitations and that Steam Support is unhelpful.","quote":"You've recently funded your Steam Wallet using an unverified credit card that has had a recent increase in use. You can attempt to verify the funds now or wait until the restriction is automatically remov","source_url":"https://www.reddit.com/r/Steam/comments/4eam6r/_/d2572p0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff915ad71c273bc3d2f4","publication_date":"2016-04-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81ba8df077","original_id":"pp_33o3r6","tier":"A","category":"BAN_NO_REASON","title":"[PSA] Account restricted for Fraudulent Activity","summary":"The user's account was permanently banned for fraudulent activity after accepting a market listing and trade involving a scammer. Steam Support replied that the account was locked permanently per the Steam Subscriber Agreement and would not be reactivated. The user lost access to an inventory worth approximately $3000.","quote":"We have found activity in this Steam account related to fraud within the Steam Marketplace.\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/33o3r6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a8328d99c63edaf8e34b","publication_date":"2015-04-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef0250231a","original_id":"pp_1bjz2yi","tier":"A","category":"RECOVERY_HIJACK","title":"Steam CD Key Lock","summary":"The user's account was locked after attempting to sell CS2 skins on Buff163 due to unauthorized access attempts from Russia. Steam Support requested a photo or scan of a physical CD key from a game purchased in 2008, which the user no longer possesses, leaving them unable to unlock their account.","quote":"In your next message, type out in full the CD Key registered to your Steam account so we can easily investigate this issue. This can be a CD Key received from an online retailer or a physical store.\n\nThen, attach an image of that CD key. The image should be a digital photo or scan of the CD Key in .jpg format, or a screenshot of the CD key as it appears in your digital purchase receipt. Please ensure that you submit a full-color image, rather than a photocopy.","source_url":"https://www.reddit.com/r/SteamScams/comments/1bjz2yi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06a6c8e7a8a4b06cc6ff","publication_date":"2024-03-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03b264b4b4","original_id":"ppc_n7eu6vy","tier":"A","category":"BAN_NO_REASON","title":"Hey received this message from support :   \n  \n\"I've reviewed the account, the reports that led to the account being inv","summary":"The user received a final response from Steam Support agent Kal confirming a permanent trade ban on the account after review, stating that support will not engage further regarding the matter. The user claims the ban resulted from a suspicious trade and is seeking legal and regulatory help due to a lack of specific details from Valve.","quote":"I've reviewed the account, the reports that led to the account being investigated, and the activity that resulted in the account's permanent Trade Ban. I can confirm the ban was issued correctly. \n\nSteam Support will not be engaging further regarding this matter. \n\nValve\nKal","source_url":"https://www.reddit.com/r/cs2/comments/1lyu7gj/_/n7eu6vy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dda2e6bf6df5447d1afc","publication_date":"2025-08-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdd132fe2b","original_id":"pp_1861add","tier":"A","category":"BAN_NO_REASON","title":"This account has been locked for posting or upvoting suspicious content on Steam TWICE IN ONE DAY!","summary":"The user's account was locked twice in one day for posting suspicious content resembling a scam. Steam Support removed the lock after identifying a specific vague message posted by the user, warning them to avoid posting similar content to prevent future account locks.","quote":"Hello,  \n  \nThe content that led to this account lock closely resembles a scam that is currently circulating on Steam. Whether this was intentional or not, please note that posting messages that can be confused as legitimate scams can lead to an account being locked in this fashion. Provided you aren't involved in malicious behavior, there is no risk to the account other than having to go through the unlock process so that we can confirm the account is secure.  \n  \nPlease note that this is the comment that led to the lock: \"Hey V I have to tell u something really important It's about what u gave me ;)\"  \n  \nWe've gone ahead and removed this lock. However, we'd need you to avoid posting content like this in the future.  \n  \nIf you have any further questions, please let us know - we will be happy to assist you.  \n  \nSteam Support  \nSama","source_url":"https://www.reddit.com/r/steamsupport/comments/1861add/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f15bae55ed5f5c436a22","publication_date":"2023-11-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d26097a22e","original_id":"pp_2nlcbo","tier":"A","category":"RESTORE_REFUSED","title":"It doesnt feel right, or maybe I am wrong.","summary":"A user traded a purchased Dota 2 battle booster from their main account to their secondary account. Following a game update removing battle boosters, Steam Support refused to grant a replacement token because their records showed the booster was not originally purchased on that specific account.","quote":"Battle Boosters will automatically be exchanged for Redemption Tokens only if the Boosters were *purchased* on your Steam account. Our records show that yours were not purchased, so you are not eligible for items in exchange.","source_url":"https://www.reddit.com/r/DotA2/comments/2nlcbo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"695c2af445df6be1fb67","publication_date":"2014-11-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cab69bba3b","original_id":"ppc_p98l0kf","tier":"A","category":"RESTORE_REFUSED","title":"Hello,\n\nIf you had session tokens that allows you to login to Steam on the PC without entering your 2FA, well, the crimi","summary":"Steam Support responded to a user explaining that their account was compromised due to malware stealing session tokens, allowing attackers to bypass 2FA. The support agent provided a standard informational text detailing how information stealers operate.","quote":"Hello,\n\nIf you had session tokens that allows you to login to Steam on the PC without entering your 2FA, well, the criminals got those tokens when their information stealing malware was run.\n\nI will include our standard reply to information stealing malware below this for you to review.\n\n-----\n\nIt sounds like an information stealer was run on the computer.  \n\n# What is an information stealer?\nAs the name implies, information stealers are a type of malware that steal any information they can find on your computer, such as passwords stored for various services you access via browser and apps, session tokens for accounts, cryptocurrencies if they can find wallets, etc. They may even take a screenshot of your desktop when they run so they can sell it to other scammers who send scam extortion emails later.\n\n### What is a session token?\nIn case you're wondering what a session token is, some websites and apps have a \"remember this device\" feature that allows you to access the service without having to log back in or enter your second factor of authentication. This is done by storing a session token on your device. Criminals target these, because they allow them to log in to an account bypassing the normal checks. To the service, it just looks like you're accessing it from your previously authorized device.\n\n# What exactly gets stolen?\nInformation stealers are malware that is sold as a service, so what exactly it did while on your system is going to vary based on what the criminal who purchased it wanted. \n\n# What happens to my data?\nThe criminals who steal your information do so for their own financial gain, and that includes selling information such as your name, email address, screenshots from your PC, and so forth to other criminals and scammers. Those other scammers then u","source_url":"https://www.reddit.com/r/antivirus/comments/1wbsmdh/_/p98l0kf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"01651b64963e1099fde4","publication_date":"2026-09-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6878db9fbc","original_id":"ppc_k8yyho2","tier":"A","category":"RECOVERY_HIJACK","title":"When you contact Steam Support to contest ownership of an account, you can use an activated Steam key as a proof of owne","summary":"Valve's official help documentation explains that users contesting account ownership can use an activated Steam key as proof of ownership by providing a screenshot of the account page or email where the code was received.","quote":"If a game was registered to the account using a digitally issued activation code, please provide the following with your Support Ticket:\n\n1. Attach a screenshot of the account page or email in which you received the code. The code that was activated to the account must be visible in the screenshot.","source_url":"https://www.reddit.com/r/Scams/comments/17trmxp/_/k8yyho2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"33dba904ad3980e1469c","publication_date":"2023-11-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4f68d8603","original_id":"ppc_mkelm2y","tier":"A","category":"BAN_NO_REASON","title":"Account hacked, valve not reading my request\n\nIm looking for some help gaining access to my steam account as it was hack","summary":"A user's Steam account and email were hacked, and after recovering the email, the user contacted Steam Support to regain account access. Steam Support, via agent Sally, responded with a canned message stating the account is permanently locked for commercial purposes and that further requests will be ignored.","quote":"Hello,\n\nThe account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the account lock may be closed without a reply.\n\nSteam Support\nSally","source_url":"https://www.reddit.com/r/steamsupport/comments/1fjmgc5/_/mkelm2y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ca6148c862b1c98cb4e","publication_date":"2025-03-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae4ab5570a","original_id":"ppc_fpjyu4b","tier":"A","category":"API_KEY_THEFT","title":"They didn't change your account details (password or E-mail) but your account is indeed stolen and you need to secure it","summary":"Official Steam support instructions outlining how to secure an account when a hijacker has gained access without changing login credentials, specifically warning about Web API key abuse during trades.","quote":"They didn't change your account details (password or E-mail) but your account is indeed stolen and you need to secure it immediately.\n\n1. [Scan your PC for malware](https://www.malwarebytes.com/)\n2. [Deauthorize all other logins](https://store.steampowered.com/twofactor/manage)\n3. [Generate new backup codes \\[if you use the mobile authenticator\\]](https://store.steampowered.com/twofactor/manage)\n4. [Revoke any active web API key](https://steamcommunity.com/dev/apikey)\n5. [Change your account password on ANOTHER PC](https://support.steampowered.com/kb_article.php?ref=8668-OSLM-5149)\n\n\\[Important Note\\]: Do not trade any of your items or attempt to do any trading on Steam until you've finished all of steps above.\n\nThe reason for this is because the hijacker can steal these items by using a registered web API key to monitor the trade, and having created an impersonator account that \"steals\" your items.","source_url":"https://www.reddit.com/r/Steam/comments/gdx1bd/_/fpjyu4b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8024d0617b7b45ddcec7","publication_date":"2020-05-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-604e972a21","original_id":"ppc_fovgtqs","tier":"A","category":"API_KEY_THEFT","title":"This is known as the web API key scam, your account has been stolen.\n\n1. [Scan your PC for malware](https://www.malwareb","summary":"This is official Steam help text explaining how the web API key scam works and providing remediation steps, including malware scanning, deauthorizing logins, revoking API keys, and changing passwords.","quote":"This is known as the web API key scam, your account has been stolen.\n\n1. [Scan your PC for malware](https://www.malwarebytes.com/)\n2. [Deauthorize all other logins](https://store.steampowered.com/twofactor/manage)\n3. [Generate new backup codes [if you use the mobile authenticator]](https://store.steampowered.com/twofactor/manage)\n4. [Revoke any active web API key](https://steamcommunity.com/dev/apikey)\n5. [Change your account password on ANOTHER PC](https://support.steampowered.com/kb_article.php?ref=8668-OSLM-5149)\n\n[Important Note]: Do not trade any of your items or attempt to do any trading on Steam until you've finished all of steps above.\n\nThe reason for this is because the hijacker can steal these items by using a registered web API key to monitor the trade, and having created an impersonator account that \"steals\" your items.","source_url":"https://www.reddit.com/r/Steam/comments/g9t9lj/_/fovgtqs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a0e2686d1e67253e06a","publication_date":"2020-04-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8170df2eee","original_id":"ppc_fokxmv4","tier":"A","category":"API_KEY_THEFT","title":"When this occurs, it means that your account has been compromised / stolen.\n\nThe hijacker has created an impersonator ac","summary":"This is a Steam help or community guide text explaining how the web API key scam works when an account is compromised and items are diverted to an impersonator account, outlining security steps for the user.","quote":"When this occurs, it means that your account has been compromised / stolen.\n\nThe hijacker has created an impersonator account and the items are going there instead of whoever you intended it to go to.\n\nThe process is helped by a web API that they added to your account; and that is why this is known as the web API key scam.\n\nYou need to secure your account immediately.\n\n1. [Scan your PC for malware](https://www.malwarebytes.com/)\n2. [Deauthorize all other logins](https://store.steampowered.com/twofactor/manage)\n3. [Generate new backup codes [if you use the mobile authenticator]](https://store.steampowered.com/twofactor/manage)\n4. [Revoke any active web API key](https://steamcommunity.com/dev/apikey)\n5. [Change your account password on ANOTHER PC](https://support.steampowered.com/kb_article.php?ref=8668-OSLM-5149)\n\n[Important Note]: Do not trade any of your items or attempt to do any trading on Steam until you've finished all of steps above.\n\nThe reason for this is because the hijacker can steal these items by using a registered web API key to monitor the trade, and having created an impersonator account that \"steals\" your items.","source_url":"https://www.reddit.com/r/Steam/comments/g80xx1/_/fokxmv4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b4acf58b2288f5fadf8","publication_date":"2020-04-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2089c79f7","original_id":"ppc_fofda89","tier":"A","category":"API_KEY_THEFT","title":"You are not banned in any way, your account has been stolen.\n\nYou need to secure your account.\n\n&#x200B;\n\n1. [Scan y","summary":"Official Steam Support recovery guide detailing the standard steps to secure a compromised account, including malware scanning, deauthorizing logins, generating backup codes, revoking API keys, and changing passwords.","quote":"You are not banned in any way, your account has been stolen.\n\nYou need to secure your account.\n\n\n\n1. [Scan your PC for malware](https://www.malwarebytes.com/)\n2. [Deauthorize all other logins](https://store.steampowered.com/twofactor/manage)\n3. [Generate new backup codes [if you use the mobile authenticator]](https://store.steampowered.com/twofactor/manage)\n4. [Revoke any active web API key](https://steamcommunity.com/dev/apikey)\n5. [Change your account password on ANOTHER PC](https://support.steampowered.com/kb_article.php?ref=8668-OSLM-5149)\n\n[Important Note]: Do not trade any of your items or attempt to do any trading on Steam until you've finished all of steps above.\n\nThe reason for this is because the hijacker can steal these items by using a registered web API key to monitor the trade, and having created an impersonator account that \"steals\" your items.","source_url":"https://www.reddit.com/r/Steam/comments/g6xx06/_/fofda89/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa7dc6a2395e48536c9d","publication_date":"2020-04-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-813320e4e6","original_id":"ppc_deuza39","tier":"A","category":"HACK_THEFT","title":"In the case of a lost/stolen phone, Steam will require you to enter a recovery code (it starts with R) before you can ad","summary":"This is an excerpt from the Steam Guard Mobile Authenticator FAQ explaining the requirement for a recovery code or phone number access when transferring an authenticator to a new device.","quote":"In the case of a lost/stolen phone, Steam will require you to enter a recovery code (it starts with R) before you can add the authenticator to a new device or remove the current authenticator.","source_url":"https://www.reddit.com/r/Steam/comments/5z31v5/_/deuza39/","source_host":"www.reddit.com","source_status":"public_url","source_group":"62216fff33f0e1d17045","publication_date":"2017-03-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90f8c5ad9a","original_id":"ppc_d9obvqc","tier":"A","category":"HACK_THEFT","title":"Quoted form: https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030#whyphone\n\n\"Why should I add a phone numb","summary":"This is an excerpt from a Steam Support help article explaining the security benefits of adding a phone number to a Steam account for recovery purposes.","quote":"Why should I add a phone number to my Steam account?\nAdding a phone to your account gives you more options to recover your account in case you forget your password, or if your account is stolen. You can use SMS messaging to reset your password, or reset the Steam Guard Authenticator.","source_url":"https://www.reddit.com/r/Steam/comments/5bgok4/_/d9obvqc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7e0a6aa2c4830de36451","publication_date":"2016-11-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9bce66a454","original_id":"ppc_eferl7l","tier":"A","category":"API_KEY_THEFT","title":"Read the guide in its entirety. Even if you have SGMA enabled, it won't matter if you entered all of your details into a","summary":"This is an excerpt from a Steam informational guide explaining how phishing sites intercept user credentials and Steam Guard mobile authenticator codes to compromise accounts. It details the mechanics of fake login popups and how attackers bypass security layers.","quote":"How does the fraudster actually access the account? I have mobile authenticator enabled?!\n\nYou may attempt to log into one of these fake sites, under the impression that you're visiting the real deal. There's no shame in admitting that, plenty of smart people have fallen for it.\n\nThere are a number of tricks scammers have used to make fake-looking Steam login pages, but one of the more recent is a rather convincing fake popup.\n\nIf you enter your username and password, they won't be passed directly to Steam. Instead, they'll be sent to a remote server or computer, where the scammer will automatically try and log themselves in with the information you entered.\n\nIf you provide incorrect information, the server will pass that back to you, showing you Steam's invalid details error message, just like you'd expect from the real Steam login page.\n\nIf you provide the correct information - which the phishing site can tell by trying your password - the server will then ask for your mobile authenticator code in a realistic-looking second dialog asking for your code. If you enter your code (please don't), the server uses it to fully log in to your Steam account.\n\nNOTE: These scammers won't be able to directly confirm trades as they don't have access to your mobile authenticator, but as we'll see, they can effectively work around it.","source_url":"https://www.reddit.com/r/tf2/comments/al9kpo/_/eferl7l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41fbc8f5e46e0978a2bd","publication_date":"2019-01-31","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3643fd157","original_id":"ppc_lk0g387","tier":"A","category":"RESTORE_REFUSED","title":"That has nothing to do with the game!\n\nUnfortunately your items are gone, as Valve does not revert trades or restore ite","summary":"Steam Support informed the user that stolen items will not be restored or trades reverted because item restoration was heavily abused in the past. The agent advised the user to reset their password, clear API keys, remove unknown devices, and secure their authenticator.","quote":"Unfortunately your items are gone, as Valve does not revert trades or restore items anymore, as this got abused a lot to duplicate items. As Valve can't take a look at somewhat certified evidence that may exists outside of Steam, doesn't have the time and staff to investigate every reported trade, the rely on your trade confirmation and your responsibility to not share your credentials anywhere outside of Steam.\n\nJust in case you didn't already ... reset your password, API key and remove all unknown devices. Check if the authenticator is on your, and only your device. Maybe also create a new trade URL and activate family view.","source_url":"https://www.reddit.com/r/ohnePixel/comments/1f1o35k/_/lk0g387/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f2c0c978a9a7136f78cd","publication_date":"2024-08-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18b36731dd","original_id":"ppc_kxobhkt","tier":"A","category":"RESTORE_REFUSED","title":"I didn't want to disclose this until speaking with the valve customer service but I'm absolutely in shock right now. I h","summary":"Steam Support replied to a user stating that account security is the user's responsibility, confirmed that unauthorized login occurred, noted no further suspicious activity after the password change, and refused to reverse Community Market transactions.","quote":"Hi there,\n\nThank you for contacting Steam Support. \n\nNo security measure is 100% foolproof, and the responsibility of a user's Steam account is ultimately dependent on user behavior and safety awareness.\n\nIt's an account owner's responsibility to maintain the security of their account including its authenticator, and to recover the account in a timely manner if a security related mistake is made. \n\nAfter investigating this issue, it looks like someone had logged into your account.\n\nHowever, there are no suspicious activities after changing the password.\n\nIn addition, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. Steam S","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1btu87a/_/kxobhkt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9e9e80d4aaa75bc6a6da","publication_date":"2024-04-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5b53b3f12","original_id":"ppc_dx13k8d","tier":"A","category":"RESTORE_REFUSED","title":"TL;DR I didn't know where else to post this, after navigating their menu labyrinth trying to contact customer service di","summary":"A Steam user posted on Reddit to protest an automated refund denial regarding a game purchase where playtime exceeded the two-hour limit. The automated system stated they were unable to issue a refund, prompting the user to declare a spending boycott against Valve.","quote":"Hello ***\nWe have reviewed your refund request.\nWe are unable to refund this purchase at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).","source_url":"https://www.reddit.com/r/Steam/comments/88nnns/_/dx13k8d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0394ddc6dafceb244fe4","publication_date":"2018-04-08","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b01cdb2d4","original_id":"ppc_cwacxxd","tier":"A","category":"BAN_NO_REASON","title":"I trust the Valve dev working on the system a hell of a lot more than I do a random steam support drone, especially seei","summary":"Steam Support notified a user named 赵艺赫 that their account engaged in activities detrimental to the Dota 2 community, listing reasons such as matchmaking exploitation, intentional feeding, and third-party program usage.","quote":"A staff member has replied to your question:\n\nHello 赵艺赫,\n\nThe Steam Support Team provides assistance with technical issues only.\n\nWe have determined that this account has repeatedly engaged in activities significantly detrimental to the enjoyment of the game by the rest of the Dota 2 community.\n\nExamples of such activity include:\n\n• Anything that could result in a VAC suspension or ban\n\n• Repeatedly abandoning games or failing to ready up, or otherwise exploiting the matchmaking system to artificially choose your opponent or teammate\n\n• Intentionally losing games in order to inflate the MMR of another account, or willingly being the recipient of such feeding\n\n• Buying, selling, or trading accounts with “boosted” MMR\n\n• Using third-party programs to automate aspects of playing the game\n\n• Running multiple instances on the same computer","source_url":"https://www.reddit.com/r/DotA2/comments/3pxnmw/_/cwacxxd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2bcabe04b40eab130fae","publication_date":"2015-10-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5152b5148a","original_id":"ppc_huj1b9b","tier":"A","category":"TRADE_REVERSAL","title":"**Removal reason:**\n\nUnfortunately, your post seems to feature discussion of a **game or platform** that is **yet to be","summary":"Steam Support denied a refund request for an EA pass subscription after four attempts, stating that refunds may be declined if abuse of the policy or terms of service is suspected.","quote":"We have reviewed your refund request. We will not be granting a refund at this time.\nSteam offers refunds to reduce customers' risk in purchasing titles on Steam. If it appears to us that you are abusing our refund policy or violating our terms of service, we may decline requests","source_url":"https://www.reddit.com/r/patientgamers/comments/sefrcc/_/huj1b9b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0b55743dde08f54e0dba","publication_date":"2022-01-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-edab7549de","original_id":"pp_1f2r9pd","tier":"A","category":"TRADE_REVERSAL","title":"My Steam User Experience","summary":"Steam Support replied to a user reporting unauthorized market transactions by suggesting account security steps and stating that all Community Market transactions are final and cannot be reversed or refunded. The response was sent on August 25.","quote":"Thanks for writing in and I understand the importance of this concern. If activity occurred on your account you do not recognize, it may mean your account or computer has been compromised. Someone may have gained access to your Steam account through spoofing, phishing, or malware. As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account. If you suspect your computer is infected with malware we have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having trouble removing this malware. Additionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales.","source_url":"https://www.reddit.com/r/SteamUncensored/comments/1f2r9pd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6ba2d05e221e82bd7f3","publication_date":"2024-08-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96f6a0d8b6","original_id":"ppc_kfcwa2b","tier":"A","category":"TRADE_REVERSAL","title":"it also says this  \n\nAn item you listed in the Community Market has been sold to Fringe. Your Steam Wallet has been cred","summary":"The user received an automated Steam email notifying them that an item was sold on the Community Market for an unusual price, resulting in a temporary five-day fund hold. The message states that Steam Support may reverse the transaction in some situations but cannot modify or accelerate the process.","quote":"An item you listed in the Community Market has been sold to Fringe. Your Steam Wallet has been credited 0.53 EUR.\n\nThe purchase price for this item is unusual. Funds received from this sale will be held temporarily.\n\nFunds from this sale will be held by Steam for up to five days. In the meantime, the funds will be included in your pending wallet balance. In some situations, Steam Support may reverse the transaction and return the item to your Steam Inventory.\n\nSteam Support cannot modify or accelerate this process. We apologize for the inconvenience.\n\nThis email message will serve as your receipt. You can also access your [Purchase History](https://store.steampowered.com/account) online at any time.","source_url":"https://www.reddit.com/r/SteamScams/comments/18tbmtr/_/kfcwa2b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17752abff50d2593c09c","publication_date":"2023-12-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6fbde76db","original_id":"ppc_cquxsy8","tier":"A","category":"TRADE_REVERSAL","title":"I sold 2 csgo items worth 120€. I wondered because i wasnt the cheapaest seller (not ridicolous high tough). So i Starte","summary":"Valve published an official notice explaining that a currency exchange rate issue allowed Indonesian Rupiah users to buy market items at discounted prices, prompting a rollback that returned items to sellers while wallet funds adjustments were still being processed.","quote":"Early this morning, a problem with our currency exchange rate data allowed users who use Indonesian Rupiahs in their Steam wallet to make purchases on the Community Market at heavily discounted prices. We have reverted as many of these purchases as possible. Steam Trading and the Community Market were both disabled while this rollback process was occurring, but are now enabled once again. \n\nA relatively small set of users have one or more transactions where the item was restored back to the seller, but the wallet funds have not yet been returned to the buyer. We are still working to resolve this issue and appreciate your patience while we sort everything out. \n\nUsers using codes to add Indonesian Rupiahs to their Steam Wallets may have noticed that the wrong amount was added. These credits will be fixed later today.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/34hr2q/_/cquxsy8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b7421237817ab90148cf","publication_date":"2015-05-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa96bec7bd","original_id":"ppc_co12r9u","tier":"A","category":"RESTORE_REFUSED","title":"This right here.  I actually didn't know about it at first.  I'm going to paste my conversation with Steam support here.","summary":"A user contacted Steam Support complaining about an untradable item received from a treasure purchase, and Steam Support replied that they are unable to remove or modify trade or Marketplace restrictions on accounts.","quote":"Steam Support is unable to remove or modify restrictions on your account that prevent you from trading or using the Community Marketplace.","source_url":"https://www.reddit.com/r/DotA2/comments/2tk3xx/_/co12r9u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d57bf1432bd7f6830aea","publication_date":"2015-01-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-705ef4173d","original_id":"ppc_cicp137","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Support just got back to me the with lamest response ever. My question was, I didn't use a new payment method so why did","summary":"The user contacted Steam Support asking why their market access was locked despite making no changes to their payment method. Steam Support responded with a canned message restating that account information changes caused the restriction, ignoring the user's specific question.","quote":"Recent changes to your account information have restricted certain features of the Steam Community for a limited time.\nAs a result, some items may temporarily not be tradable or sold on the Community Market.\nOnce this restriction expires, you will be able to trade items and use the Community Market once again.","source_url":"https://www.reddit.com/r/Steam/comments/28nn29/_/cicp137/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b50c940a3e2a7c3d7a82","publication_date":"2014-06-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d623bf2b10","original_id":"ppc_cicd7ww","tier":"A","category":"BAN_NO_REASON","title":"Today Steam Support responded to my ticket. Surprisingly fast this time but they just used automated response which is..","summary":"Steam Support replied to the user's ticket with an automated response stating that recent account changes caused a temporary trading and market restriction, and that support cannot remove the restriction. The user claims this was triggered incorrectly by refunding a pre-purchased game.","quote":"Thank you for contacting Steam Support.\n\nOur trading system is designed to protect user accounts and the Steam Economy.\n\nRecent changes to your account information have restricted certain features of the Steam Community for a limited time.\n\nAs a result, some items may temporarily not be tradable or sold on the Community Market.\n\nOnce this restriction expires, you will be able to trade items and use the Community Market once again.\n\nSteam Support cannot remove this restriction from your account. These security features cannot be bypassed.\n\nFor additional information regarding these restrictions, please see the following article:\n\nTrading and Market Restrictions\nhttps://support.steampowered.com/kb_article.php?ref=1047-EDFM-2932","source_url":"https://www.reddit.com/r/Steam/comments/28kvre/_/cicd7ww/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a17ddf8c00d1d1161bc6","publication_date":"2014-06-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dee67f36ec","original_id":"ppc_de5o0qt","tier":"A","category":"TRADE_REVERSAL","title":"I didn't. Steam does not have any phone numbers for me. It is forced on everyone that tries to use the marketplace. Some","summary":"Steam Support informed a user on January 26, 2017, that there are no workarounds or exceptions to the Trade Hold system and that third-party 2FA apps are not supported. The user is frustrated by the 15-day trade hold policy implemented for market transactions when a mobile authenticator is not used.","quote":"There are no ways around our Trade Hold system, we cannot grant any workarounds or special accommodations. \n\nThe security provided by the Steam Guard Mobile Authenticator is based on using a second device that is not your PC. This makes it very difficult for an attacker to access your account, even if they are able to compromise your PC or email account, without physical access to your mobile device.\n\nThird party PC software for two factor authorization does not provide the same level of security that using a second device does. We are not currently supporting any third party authorization applications at this time.\n\nIf you do not have a mobile device capable of using the Steam Guard Mobile Authenticator, extra security for trades and Market transactions will be provided by a hold, which will provide you up to 15 days time to discover your account has been compromised and to prevent items from leaving your account.","source_url":"https://www.reddit.com/r/Steam/comments/5vrdmu/_/de5o0qt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eabc6dc9689e99576ca9","publication_date":"2017-02-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0266021c81","original_id":"ppc_fn3z0km","tier":"A","category":"RESTORE_REFUSED","title":"Sorry to be a spoilsport to those that are entering this giveaway, but I wouldn't get my hopes up on actually taking adv","summary":"Excerpt from Steam's Subscriber Agreement outlining user responsibility for password security, account confidentiality, and restrictions on account and subscription transfers.","quote":"You may not reveal, share or otherwise allow others to use your password or Account except as otherwise specifically authorized by Valve\n\nValve is not responsible for the use of your password and Account or for all of the communication and activity on Steam that results from use of your login name and password by you, or by any person to whom you may have intentionally or by negligence disclosed your login and/or password in violation of this confidentiality provision.\n\nYour Account, including any information pertaining to it (e.g.: contact information, billing information, Account history and Subscriptions, etc.), is strictly personal. You may therefore not sell or charge others for the right to use your Account, or otherwise transfer your Account, nor may you sell, charge others for the right to use, or transfer any Subscriptions other than if and as expressly permitted by this Agreement (including any Subscription Terms or Rules of Use) or as otherwise specifically permitted by Valve.\n\nYou are entitled to use the Content and Services for your own personal use, but you are not entitled to: (i) sell, grant a security interest in or transfer reproductions of the Content and Services to other parties in any way, nor to rent, lease or license the Content and Services to others without the prior written consent of Valve, except to the extent expressly permitted elsewhere in this Agreement\n\nSteam may include one or more features or sites that allow Subscribers to trade, sell or purchase certain types of Subscription","source_url":"https://www.reddit.com/r/RandomActsOfGaming/comments/fz1gy1/_/fn3z0km/","source_host":"www.reddit.com","source_status":"public_url","source_group":"612a93e8f9855b480bc2","publication_date":"2020-04-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8118c9e450","original_id":"ixjymb","tier":"A","category":"RESTORE_REFUSED","title":"BUG WITH WHEEL RILAY / БАГ С КОЛЕСОМ РИЛАЙ","summary":"The user reported that Dota 2 Rylai wheel spins were failing on their account. Steam Support replied that their records confirm the correct reward was received and said they cannot change rewards or allow another spin.","quote":"Здравствуйте! Наши записи подтверждают, что вы получили правильную награду за вращение колеса. Служба поддержки Steam не может изменить полученные награды или предоставить возможность вращать колесо снова.\n\nЕсли вы уверены, что обнаружили ошибку, рекомендуем найти обсуждение подобных вопросов в активных центрах сообщества по Dota. Вы можете также написать о них, так как другие пользователи могут испытывать аналогичные трудности. Команда разработчиков игры читает содержание различных каналов в социальных сетях, поскольку это помогает им понимать потребности сообщества.","source_url":"https://www.reddit.com/r/DotA2/comments/ixjymb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4b7c8dc6834d84ccb422","publication_date":"2020-09-22","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff5b7653b3","original_id":"httpsdota2ruforumthreadspropaliveschivsteamnevzl","tier":"A","category":"RESTORE_REFUSED","title":"Пропали вещи в Steam (не взлом) | Автор: aSplash","summary":"The user reports that Steam items disappeared and says it was not a hack. The quoted Steam Support text says Steam cannot add or modify economy items or return items that were deleted, recycled, unpacked, or traded.","quote":"Поддержка Steam не может добавить или изменить какие-либо предметы в экономике Steam и не может вернуть предметы, которые были удалены, перекованы, распакованы или обменены","source_url":"https://dota2.ru/forum/threads/propali-veschi-v-steam-ne-vzlom.653753/","source_host":"dota2.ru","source_status":"public_url","source_group":"bfd27bdf2ada78a4997e","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9a32e8d7a","original_id":"httpsotvetmailruquestion205329201","tier":"A","category":"RESTORE_REFUSED","title":"Steam поддержка, помогите - ncuxanat | Ответы Mail","summary":"The user lost items and asked Steam support for help. Steam Support replied that Steam does not restore items even in cases of scam or account theft, because copying items would affect the economy, and advised reporting the scammer and reading the fraud FAQ.","quote":"Я понимаю, насколько неприятно потерять свои предметы. К сожалению, поддержка Steam не восстанавливает предметы, даже если вы были обмануты другим пользователем или ваш аккаунт был украден. Поддержка Steam не забирает предметы с аккаунтов, поэтому нам пришлось бы создать копии утерянных предметов, чтобы восстановить их. Подобное копирование приводит к снижению стоимости всех предметов за счет увеличения их количества в экономике и, как следствие, к финансовым потерям для всех, кто обменивается предметами или пользуется торговой площадкой Steam. В целях защиты стоимости инвентарей всех пользователей, мы не копируем утерянные предметы. Чтобы мы смогли принять соответствующие меры против мошенника и предотвратить получение прибыли от подобной деятельности в будущем, обязательно оставьте жалобу на него в Сообществе Steam. Чтобы узнать как не стать жертвой мошенничества в будущем, ознакомьтесь с ЧаВо о мошенничестве.","source_url":"https://otvet.mail.ru/question/205329201","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"63fd1ff4cfdbf78cd216","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e592479edb","original_id":"httpstestxsteamc5gamecomsteamhelpdefaqsview3bdc9","tier":"A","category":"HACK_THEFT","title":"Steam-Support :: Meine Gegenstände fehlen oder wurden gestohlen","summary":"The user reports missing or stolen items after a trade where the partner posed as a trusted middleman or friend. Steam Support provided standard documentation and recommended trading practices rather than a specific restoration.","quote":"Meine Gegenstände fehlen oder wurden gestohlen Bitte ziehen Sie die folgenden Dokumentationen zu verwandten Themen zurate: Empfohlene Handelspraktiken Sie waren an einem Handel beteiligt, bei dem Sie den Eindruck hatten, betrogen oder getäuscht worden zu sein. Ihr Handelspartner hat sich als vertrauenswürdiger Mittelsmann oder Freund ausgegeben.","source_url":"https://testx-steam.c5game.com/steamhelp/de/faqs/view/3BDC-9523-C02B-7075","source_host":"testx-steam.c5game.com","source_status":"public_url","source_group":"1d6f16ac61f8c4f8c92b","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4890af94b","original_id":"httpssteamcommunitycomdiscussionsforum1601911348","tier":"A","category":"RESTORE_REFUSED","title":"help :: Help and Tips","summary":"A user asks for help after items left their account; the quoted Steam Support policy states that items which have left accounts for any reason, including trades, market transactions, deletions, or gifting, are not restored.","quote":"Support does not restore items that have left accounts <strong>for any reason, including trades, market transactions, deletions, or gifting</strong>....","source_url":"https://steamcommunity.com/discussions/forum/1/601911348840135760/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d5671b131bd7f00f3aa7","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d1a35921a","original_id":"httpssteamcommunitycomdiscussionsforum9601907675","tier":"A","category":"BAN_NO_REASON","title":"vac ban :: VAC Discussion","summary":"The post quotes Valve's VAC policy stating that all VAC bans are permanent and will not be lifted. It does not describe a personal support ticket or provide a ticket ID.","quote":"As Valve has a zero-tolerance policy towards cheating, <strong>all VAC bans are permanent in nature and will not be lifted over time</strong>. Once you receive a VAC ban you may no longer play on VAC secure servers.","source_url":"https://steamcommunity.com/discussions/forum/9/601907675997949462/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1c65da6c139a42d601a9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-becafc987f","original_id":"httpswwwvintedcoukhelp92myaccountwasbannediwantt","tier":"A","category":"BAN_NO_REASON","title":"My account was banned (I want to appeal the decision)","summary":"The user wants to appeal a Steam account ban. Steam Support replied that they cannot unban it earlier unless the user provides evidence that the account was banned by mistake.","quote":"Unfortunately, we can't unban it earlier unless you provide evidence that the account was banned by mistake. The reasons for temporarily banning members' ...","source_url":"https://www.vinted.co.uk/help/92-my-account-was-banned-i-want-to-appeal-the-decision","source_host":"www.vinted.co.uk","source_status":"public_url","source_group":"d2fe8e6d79d570d24811","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34f777ea48","original_id":"28ey37","tier":"A","category":"BAN_NO_REASON","title":"VAC Flag - Dafuq...","summary":"The user's 11-year-old Steam account received a VAC ban while they were traveling, after they had linked Family Sharing with their brother. Steam Support only provided a generic/minimal response and did not explain or resolve the ban.","quote":"The Steam Support Team provides assistance with technical i","source_url":"https://www.reddit.com/r/Steam/comments/28ey37/","source_host":"www.reddit.com","source_status":"public_url","source_group":"462d0c3f8045dfb70391","publication_date":"2014-06-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3661ae531d","original_id":"fuek1x","tier":"A","category":"RESTORE_REFUSED","title":"Steam fails on Security","summary":"User's account was compromised through a giveaway; over 180 items worth over $400 were taken despite Steam Guard and mobile authenticator. Steam Support said the account was compromised and gave security tips, but refused to restore the items.","quote":"Yes your account was compromised, here are some security tips","source_url":"https://www.reddit.com/r/DotA2/comments/fuek1x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64046913a0ec600f4418","publication_date":"2020-04-03","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16517701c7","original_id":"httpspikaburustoryukralisteamakkauntprivsekhdeys","tier":"A","category":"HACK_THEFT","title":"Украли Steam-аккаунт при всех действующих аутентификаторах | Пикабу","summary":"The user's Steam account was stolen despite active authenticators. Steam Support asked for a screenshot of a key or the last purchase receipt as proof of ownership.","quote":"в качестве доказательства приложите скриншот ключа или чека последней покупки","source_url":"https://pikabu.ru/story/ukrali_steamakkaunt_pri_vsekh_deystvuyushchikh_autentifikatorakh_10217286","source_host":"pikabu.ru","source_status":"public_url","source_group":"df82c299adf7544f8300","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25aa09d5dd","original_id":"httpssteamcommunitycomapp730discussions038219210","tier":"A","category":"RESTORE_REFUSED","title":"Advocating for Change: Revisiting Steam's Item Restoration Policy :: Counter-Strike 2 General Discussions","summary":"A user discusses Steam's item restoration policy and quotes Steam Support saying Steam cannot remove items from accounts, so restoring an item would require duplicating it. This explains why item restoration is refused or limited.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it","source_url":"https://steamcommunity.com/app/730/discussions/0/3821921031520288832/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6c0775f36ee496346dd2","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53ac98354e","original_id":"httpscatrustpilotcomreviewstoresteampoweredcompa","tier":"A","category":"RESTORE_REFUSED","title":"Steam Reviews | Read Customer Service Reviews of store.steampowered.com | 3 of 12","summary":"The user lost around $750 worth of in-game items and says Steam Support responded with automated messages refusing restoration and stating there would be no further replies.","quote":"“Steam does not restore items under any circumstances.” “You will not receive further replies.”","source_url":"https://ca.trustpilot.com/review/store.steampowered.com?page=3","source_host":"ca.trustpilot.com","source_status":"public_url","source_group":"0308b2c1282879903973","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e28519bd0","original_id":"1ldkvb3","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I need help with my locked account.","summary":"The user's Steam account was locked because Steam says they reside in a restricted region. Steam Support repeatedly sent the same policy reply saying the lock cannot be removed while they reside there and that they cannot offer assistance.","quote":"Hello,\n\nOur records indicate that you reside in a region with which Steam cannot do business. The account you're using has been locked as a result. Already purchased games will remain accessible, but new purchases and game activations are locked.\n\nIf you believe this lock was issued in error or you've since moved to a non-sanctioned region you may contact Steam Support to recover your account. You will need to provide proof that you currently reside in a non-sanctioned region as part of that request.\n\nPlease understand that while you reside in a region Steam is unable to do business with, this lock can't be removed and we will not be able to offer any assistance for issues you encounter.\n\nPlease review Section 11 of the Steam Subscriber Agreement for more specific information.\n\nSteam Support Tim","source_url":"https://www.reddit.com/r/steamsupport/comments/1ldkvb3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e4a02921174084288a42","publication_date":"2025-06-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dce1944979","original_id":"1c13x9e","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support sucks. (Tf2 related)","summary":"The user's TF2 account was hacked and items were stolen; they sent proof but Steam Support only gave a canned security message and then went silent for over a month.","quote":"How to prevent your account from being hacked in the future","source_url":"https://www.reddit.com/r/steamsupport/comments/1c13x9e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8556efb7a81a68727bb3","publication_date":"2024-04-11","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b40aceabc","original_id":"1l3zbhx","tier":"A","category":"RESTORE_REFUSED","title":"I lost all my items due to account hijack. Steam Support confirmed the compromise, but still won’t help.","summary":"The user found their Steam inventory stolen via unauthorized trades after being offline for six months. Steam Support acknowledged the account compromise but refused to restore the lost items.","quote":"Unfortunately, Steam Support does not restore lost items, even in cases where an account is hijacked.","source_url":"https://www.reddit.com/r/SteamScams/comments/1l3zbhx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5416782de7e60eb73900","publication_date":"2025-06-05","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4476f3513c","original_id":"65xpjv","tier":"A","category":"RESTORE_REFUSED","title":"How to contact Steam Support - Friend got scammed","summary":"A friend traded CS:GO skins for a gifted copy of PUBG, and the post quotes Steam Support policy saying items exchanged for a removed gift will not be restored. The user is asking how to contact Steam Support despite that policy.","quote":"If you performed a trade to receive this game, Steam Support will not restore any items that were exchanged for the removed gift.","source_url":"https://www.reddit.com/r/Steam/comments/65xpjv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1ef75c3151531f1f9c88","publication_date":"2017-04-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6084d0c5e7","original_id":"2sb7jp","tier":"A","category":"RESTORE_REFUSED","title":"Was scammed some time ago. Looking for help.","summary":"The user was scammed out of CS:GO skins after an impersonator posed as them and took the item from their friend. Steam Support replied that the trade went through the Steam trading interface and refused to restore the items, saying the user must verify trade contents and partners.","quote":"Hello,\n\nThe trade in question was completed through the Steam trading interface, which requires multiple confirmations from both trade partners. We have a strict item restoration policy regarding trades confirmed through this process. Steam Support will not restore items associated with this trade.\n\nIt is the user's responsibility to verify that the contents of the trade are accurate and that the trade partner is the correct user.","source_url":"https://www.reddit.com/r/Steam/comments/2sb7jp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25be5372eb687069b455","publication_date":"2015-01-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94ccdfadc0","original_id":"ouvpzb","tier":"A","category":"RESTORE_REFUSED","title":"Automatic refund on a gift means I have to pay triple to re-buy the gift?!","summary":"User bought a Torchlight III gift on sale for a friend, but it auto-refunded after the friend did not claim it in 30 days; re-buying now would cost much more. Steam Support replied that Steam does not offer discounts to purchases made before or after sale periods and pointed to current sales.","quote":"Hello.\n\nSteam does not offer discounts to purchases made before or after sale periods.\n\nWe regularly offer new daily, weekly, and seasonal sales. For a list of our current offers, check out our Specials Page.\n\nSteam Support\nAleks","source_url":"https://www.reddit.com/r/Steam/comments/ouvpzb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"60d68d8165d118a4d258","publication_date":"2021-07-30","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9013aa58f","original_id":"3ucb0n","tier":"A","category":"HACK_THEFT","title":"Is it illegal to have multiple ID's on same email ?","summary":"The user received a Steam security alert that their account may have been accessed by someone else and was temporarily restricted, and they submitted a support ticket with ownership proof. The post does not include any quoted reply from Steam Support/Valve.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations\n\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/Steam/comments/3ucb0n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7494b32f54cac32d34a7","publication_date":"2015-11-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49cf9f90e8","original_id":"1wimv6q","tier":"A","category":"RESTORE_REFUSED","title":"JE ME SUIS FAIS SCAM ! Est ce possible de récupérer ses items","summary":"The user connected Steam to a fake Rust+ site, and an attacker redirected a trade to a fake account, losing about 70€ in Rust skins. Steam Support confirmed the trade was canceled and redirected by an attacker, but reportedly said it could not trace the trade or associated identifiers and refused to restore the skins.","quote":"my trade offer was canceled and redirected by an attacker","source_url":"https://www.reddit.com/r/SteamScams/comments/1wimv6q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c7e948cf510f581f71f","publication_date":"2026-09-17","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e951510b03","original_id":"1vjgiyy","tier":"A","category":"RESTORE_REFUSED","title":"Guy refunded game without permission","summary":"The user received a gifted game, played it extensively, then the gifter refunded it and the game was removed. Steam Support quoted that a refunded game is final and cannot be changed, repeatedly refused help, and forcefully closed the ticket.","quote":"A refunded game is a final decision and cannot be changed","source_url":"https://www.reddit.com/r/SteamScams/comments/1vjgiyy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17807851990a516caefe","publication_date":"2026-08-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a715947397","original_id":"1t14bn8","tier":"A","category":"RECOVERY_HIJACK","title":"Account hacked, support tried to be helpful, I guess.","summary":"The user's Steam account was compromised via a phishing message, and they provided proof and reports to get it locked. Steam Support replied that the account was unlocked and they now had control, but the user still could not reset the password and suspected the account was returned to the hacker.","quote":"It looks like you now have control of the account, we unlocked it","source_url":"https://www.reddit.com/r/SteamScams/comments/1t14bn8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6981ba41c65ad24195b7","publication_date":"2026-05-01","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0f040c33d","original_id":"httpssteamcommunitycomdiscussionsforum1357287935","tier":"A","category":"RESTORE_REFUSED","title":"This account appears to have been used for fraudulent ...","summary":"The user reports that their account appears to have been used for fraudulent activity, and Steam Support said it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/357287935556704078/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a392e58926d9841fc904","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f07c3a1c6b","original_id":"httpssteamcommunitycomdiscussionsforum7297402835","tier":"A","category":"RESTORE_REFUSED","title":"My all inventory was gone :: Steam Community","summary":"The user reported that their entire inventory was gone. Steam Support said no items are returned because no one can prove who had the account in their hands, and that Steam Support does not restore items that have left accounts for any reason.","quote":"No items are returned because no one can prove who had the account in their hands. ... Steam Support does not restore items that have left accounts <strong>for any reason, including trades, market transactions, deletions, or gifting</strong>.","source_url":"https://steamcommunity.com/discussions/forum/7/2974028351347699458","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8a578a221229df808bff","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-adb3ac3fb6","original_id":"httpssteamcommunitycomdiscussionsforum1327919417","tier":"A","category":"RESTORE_REFUSED","title":"help how to get items back community market i didn't sell items :: Help and Tips","summary":"The user asks how to get items back from the Community Market, saying they did not sell them. Steam Support's quoted policy says items that have left accounts are not restored for any reason, including market transactions.","quote":"Steam Support does not restore items that have left accounts <strong>for any reason</strong>, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/3279194170688756463/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"80d43440f2d83df43b6b","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b93d88f0ec","original_id":"httpssteamcommunitycomdiscussionsforum1144513152","tier":"A","category":"RESTORE_REFUSED","title":"How to recieve stolen/scammed steam items back???? pls help me :: Help and Tips","summary":"The user asks how to recover stolen or scammed Steam items. Steam Support/Valve states that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts <strong>for any reason</strong>, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/144513152472078049/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9669504950ed8528d6bb","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abfa15130d","original_id":"httpssteamcommunitycomdiscussionsforum1148323541","tier":"A","category":"RESTORE_REFUSED","title":"SOMEONE GOT ONTO MY STEAM ACCOUNT AND TOOK MY ROCKET LEAGUE ITEMS :: Help and Tips","summary":"The user's Steam account was compromised and Rocket League items were taken. Steam Support stated that items will not be restored because items that have left accounts for any reason are not restored.","quote":"Items will not be restored. ... Support does not restore items that have left accounts <strong>for any reason, including trades, market transactions, deletions, or gifting</strong>....","source_url":"https://steamcommunity.com/discussions/forum/1/1483235412202247087/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d611a7ae8a6e5e5b82c1","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c922a551ca","original_id":"httpssteamcommunitycomdiscussionsforum1294137154","tier":"A","category":"RESTORE_REFUSED","title":"Lost all my skins and now cant get them back because of a trade glitch and community ban :: Help and Tips","summary":"The user lost skins due to a trade glitch and community ban. Steam Support stated that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/1/2941371547505340060/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d2d7cdda21235ef44eed","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52cf90362f","original_id":"httpssteamcommunitycomapp550discussions063821864","tier":"A","category":"RESTORE_REFUSED","title":"Someone just sold my items without my knowledge :: Left 4 Dead 2 General Discussions","summary":"The user reports that someone sold their items without their knowledge. Steam Support stated that it does not restore items that have left accounts and that the user is responsible for securing their Steam account.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://steamcommunity.com/app/550/discussions/0/6382186451007205989/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"da895295d176b04e3f7d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06bd5b747a","original_id":"httpssteamcommunitycomdiscussionsforum0164316700","tier":"A","category":"RESTORE_REFUSED","title":"help items stolen :: Steam Discussions","summary":"The user asks about stolen items, and the post quotes Steam's Item Restoration Policy stating that Steam Support does not restore items once they have left an account for any reason, including trades.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/0/1643167006304419614/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"729f2a01c773ad32ff22","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0353ac8843","original_id":"httpssteamcommunitycomdiscussionsforum7305736384","tier":"A","category":"RESTORE_REFUSED","title":"I was Hacked and they stole my inventory :: Steam Community","summary":"The user says their account was hacked and inventory stolen. Steam Support stated that items which have left an account are not restored for any reason and provided account-security steps.","quote":"Steam Support <strong>does not restore items that have left accounts for any reason</strong>, including trades, market transactions, deletions, or gifting. Secure your account 1. Scan your computer for malware. You can use Malwarebytes[www.malwarebytes.com] 2. Deauthorize all other devices from here 3.","source_url":"https://steamcommunity.com/discussions/forum/7/3057363849879341832/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5b3731e30600a7b698bc","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3db2e8069","original_id":"httpssteamcommunitycomdiscussionsforum1259563041","tier":"A","category":"RESTORE_REFUSED","title":"Someone logged into my steam account and stole my items. :: Help and Tips","summary":"The user's Steam account was logged into and items were stolen. Steam Support said it does not restore items that have left accounts for any reason and that the user is responsible for securing the account.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://steamcommunity.com/discussions/forum/1/2595630410184212982/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dfda106520e91194ecae","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e70da8b9d","original_id":"httpssteamcommunitycomdiscussionsforum1616189106","tier":"A","category":"RESTORE_REFUSED","title":"Items Stolen, Steam Won't Return Them :: Help and Tips","summary":"The user reports stolen items. Steam Support said items will not be restored unless Valve can internally verify that the account was accessed by another user.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user","source_url":"https://steamcommunity.com/discussions/forum/1/616189106494446220","source_host":"steamcommunity.com","source_status":"public_url","source_group":"57fbbd07e976af366471","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56deaf7d22","original_id":"3olrs0","tier":"A","category":"BAN_NO_REASON","title":"How to feed efficiently on Smite: unban it or tell reason?","summary":"The user's Steam Community guide was banned without a stated reason; Steam Support replied in Italian that it cannot modify these bans or provide further information and that profile content was removed as inappropriate.","quote":"Salve [redacted],\nGrazie per aver contattato il Servizio di Assistenza Steam.\nL'Assistenza di Steam non è in grado di modificare questi ban o di fornire ulteriori informazioni.\nIl tuo avatar, il testo del profilo, il nickname, i video e/o i collegamenti sono stati rimossi perché erano inadatti.\nPer ulteriori informazioni sulle politiche di Valve, leggi il Contratto di sottoscrizione a Steam e le Regole di condotta online.\nSteam Subscriber Agreement\nhttp://store.steampowered.com/subscriber_agreement/ \n\nRules of Steam Online Conduct\nhttp://store.steampowered.com/online_conduct/","source_url":"https://www.reddit.com/r/steamsupport/comments/3olrs0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"74a65b00e8fa9ac3f7ec","publication_date":"2015-10-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd556a5bb7","original_id":"1pywu76","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Account verification not sending, can’t log in!","summary":"The user cannot receive Steam account verification emails after factory resetting a Steam Deck and trying the mobile app, and cannot log in to submit a support ticket. They received only a vague automated reply from Valve saying the email address is no longer monitored.","quote":"Thank you for contacting Valve.  This email address is no longer monitored.","source_url":"https://www.reddit.com/r/steamsupport/comments/1pywu76/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f8129b3d1c16ab5bf9c","publication_date":"2025-12-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a03a18d29e","original_id":"1m7x6xb","tier":"A","category":"BAN_NO_REASON","title":"Community-Ban for no reason","summary":"The user received a community ban after a suspected scam message impersonating Valve; Steam Support quoted a notice about possible unauthorized account access and profile privacy, and the user says all support tickets were closed without comment.","quote":"Steam Support believes it is possible that someone else has accessed your account. As a security measure, we have set your profile to private. Please contact Steam Support so we can help you.","source_url":"https://www.reddit.com/r/steamsupport/comments/1m7x6xb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef992ebf6cb006986aae","publication_date":"2025-07-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de7fdc0aef","original_id":"1h25grs","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support denying refund.","summary":"The user requested a same-day refund for House Flipper 2, but initial tickets were closed without response; after confirming an account compromise, Steam Support denied the refund and said the purchase did not qualify.","quote":"your purchase does not qualify for a refund","source_url":"https://www.reddit.com/r/steamsupport/comments/1h25grs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1dcbe1b1d110a1f082b","publication_date":"2024-11-28","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b002955a66","original_id":"1hd2rxh","tier":"A","category":"RECOVERY_HIJACK","title":"i wish pain upon whoever created the support site","summary":"The user is trying to recover their Steam account but is blocked by the support site saying they exceeded the allowed number of recovery attempts. They also complain that it is difficult or impossible to submit a support ticket.","quote":"You have exceeded the number of allowed recovery attempts.","source_url":"https://www.reddit.com/r/steamsupport/comments/1hd2rxh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c68086ea7b0191838e4","publication_date":"2024-12-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bab2cc049b","original_id":"1gotroo","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"USELESS support for a simple problem","summary":"The user reported a Steam mobile app bug where purchasing a gift triggers a QR-code authentication loop within the same app. Steam Support replied twice with a generic instruction to update the mobile OS and app, which the user found useless.","quote":"update your mobile device operating system and update the app","source_url":"https://www.reddit.com/r/steamsupport/comments/1gotroo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"12176a9a75f198e4944c","publication_date":"2024-11-11","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7eca641a89","original_id":"1uimuxh","tier":"A","category":"BAN_NO_REASON","title":"Not so good experience with steam support","summary":"A Tunisian user with an Argentina-region Steam account tried adding balance with a Bybit debit card; the payment failed and the account received a permanent restriction until around 2038. Steam Support said the restrictions were appropriately applied, refused to remove the lock, and closed the ticket.","quote":"I've reviewed the restrictions and confirmed that they were appropriately applied. The lock will not be removed. The ticket will now be closed. \n\nSteam support","source_url":"https://www.reddit.com/r/steamsupport/comments/1uimuxh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"749fbdf31eb5cb8896a9","publication_date":"2026-06-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-948c2a6bf0","original_id":"1k8j8ib","tier":"A","category":"RECOVERY_HIJACK","title":"Can't use my account","summary":"The user bought a Steam account, used it as their main account, and then got restricted because they could not verify ownership with the original email. Steam Support said the original email address was required and that they would close the ticket if ownership could not be proven.","quote":"As previously stated, we need you to provide the account's original email address. I understand that it might be challenging to recall some information. However, we are doing this to ensure that we are talking to the rightful owner of the account.\n\nIt is advised that you provide the previously requested information for verification of your ownership.\n\nUnfortunately, if you're still unable to prove that you own this account, we won't be able to help you out with it, and will have to close this ticket.\n\nSteam Support","source_url":"https://www.reddit.com/r/steamsupport/comments/1k8j8ib/","source_host":"www.reddit.com","source_status":"public_url","source_group":"81e731bf60932ad4a933","publication_date":"2025-04-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab7d7d5e0a","original_id":"egz288","tier":"A","category":"BAN_NO_REASON","title":"Can someone please help me unban my account","summary":"The user's Dota 2 account was banned until 2038 for excessive reports, failing to ready-up, or abandoning. Steam Support responded with a template listing possible violations instead of a specific explanation or human review.","quote":"\"This account may have exhibited one or more of these:\"\n\n- A consistent pattern of user reports, negative conduct, and behavior\n- Deliberate actions to artificially boost MMR of an account\n- Buying, selling, or trading accounts\n- Creating an unfair competitive advantage through third-party programs\n- Manipulation of matchmaking or match outcomes","source_url":"https://www.reddit.com/r/DotA2/comments/egz288/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a611ff578894be59e07e","publication_date":"2019-12-29","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06ad222944","original_id":"y4qtyk","tier":"A","category":"BAN_NO_REASON","title":"valve blocked an account in Dote 2 for the selection of rated games, wrote to support to remove the ban, and that's what they wrote back. Steam support does not have information about the restrictions","summary":"The user was restricted/banned in Dota 2 and contacted Steam Support to remove it. Support replied that it has no additional information about the matchmaking restriction, that the Dota team determined the account engaged in listed activities, and that Steam Support will not change the limit.","quote":"Steam support does not have information about the restrictions on searching for matches for this account, different from the one that has already been provided.\n\nThe Dota team has determined that this account has engaged in one or more of the activities listed in the original message. Steam Support will not change the limit","source_url":"https://www.reddit.com/r/DotA2/comments/y4qtyk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"708de9ff1666a9d3d189","publication_date":"2022-10-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a1c872a3a","original_id":"de-firetiger-180k-punkte-2024","tier":"A","category":"RESTORE_REFUSED","title":"Steam support macht es sich leicht bei Punkte Diebstahl!!!","summary":"Fire Tiger reported the theft of 180,000 Steam Points after Steam Guard/authenticator failure and a phone number change. Steam Support said the account's security did not appear endangered and that Steam currently does not refund Points Shop purchases, so the points were not restored.","quote":"Es sieht nicht so aus, als sei die Sicherheit Ihres Accounts derzeit gefaehrdet. Die Sicherheit eines Kontos liegt in der Verantwortung des Kontoinhabers. Derzeit erstattet Steam keine Punkte-Shop-Kaeufe.","source_url":"https://steamcommunity.com/discussions/forum/0/4202490257583125814/?l=polish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cfdfe952ed0821a10608","publication_date":"2024-02-05","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4174313b73","original_id":"fr-zetox-200eur-items-2019","tier":"A","category":"RESTORE_REFUSED","title":"Recuperation des item de mon inventaire","summary":"The user recovered a hacked Steam account after Support acknowledged the hack and removed the hacker's phone/email/password. Their CS:GO items worth over 200 EUR disappeared, and Support cited the restoration policy that it does not replace items no longer on an account.","quote":"Le support Steam ne remplace pas les items qui ne seraient plus sur un compte quelle qu'en soit la raison","source_url":"https://steamcommunity.com/discussions/forum/25/1642039363003238404/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b0e13ae4d4184f50e2b0","publication_date":"2019-06-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-025ee99360","original_id":"fr-salu-200eur-csgo-2015","tier":"A","category":"RESTORE_REFUSED","title":"Je me suis fait pirater mon compte steam","summary":"The user's Steam account was hijacked and all CS:GO items worth about 200 EUR were stolen after accepting a friend request and being logged out; they had not enabled email trade confirmations. Another commenter cited Valve's official policy that Steam Support will not assist with recovering stolen items, but the post does not include an actual Steam Support reply.","quote":"'Steam Support will not provide assistance for recovery of stolen items, for any reason.'","source_url":"https://steamcommunity.com/discussions/forum/25/490123832545003263/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7dce314a8f5f8c0a5034","publication_date":"2015-10-21","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c796d0d43","original_id":"pt-kawa-email-nao-utilizado-2024","tier":"A","category":"RECOVERY_HIJACK","title":"Conta roubada sem aviso","summary":"The user's 13-year-old Steam account was compromised and the email changed without notification despite Steam Guard/2FA; they provided extensive proof of ownership. Steam Support replied that the user's email was not used to create the account, effectively rejecting their ownership proof.","quote":"o meu email nao foi utilizado na criacao da conta","source_url":"https://steamcommunity.com/discussions/forum/27/4361249459070424769/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"91d486685add71f22bbe","publication_date":"2024-04-26","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-883eb9f5dd","original_id":"pt-veronsousa-itens-vendidos-2024","tier":"A","category":"HACK_THEFT","title":"Minha conta Steam foi hackeada","summary":"The user's Steam account was hacked and items were sold. They asked about recovering the items, and a Valve representative responded with a standard redirect to Steam Support for account security/recovery.","quote":"If you need help with Account Security or Recovery, please contact Steam Support.","source_url":"https://steamcommunity.com/discussions/forum/27/4751948599936593320/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"282c9da26a3a6829a49b","publication_date":"2024-09-04","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c576db8914","original_id":"pl-tamarel-76pln-2021","tier":"A","category":"RESTORE_REFUSED","title":"Jak support Steam wspiera kradziez przedmiotow z konta","summary":"The user's Steam account items were sold below market value and the funds were drained via a worthless item purchase despite Steam Guard. Steam Support replied that Market transactions are binding and cannot be reversed, and refused compensation or restoration.","quote":"Wszystkie transakcje na Rynku Spolecznosci sa wiazace i nie moga zostac cofniete... Nie zwracamy srodkow ani nie cofamy transakcji Rynku Spolecznosci... Jako wlasciciel konta jestes odpowiedzialny za jego zawartosc i wlasciwe zabezpieczenie. Nie otrzymasz rekompensaty, poniewaz to Ty odpowiadasz za swoje konto.","source_url":"https://steamcommunity.com/discussions/forum/0/3165461775613937269/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ba53cd02ef211b78dcc","publication_date":"2021-11-09","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b98694725b","original_id":"pl-bmwbmw2-konto-zablokowane-2020","tier":"A","category":"HACK_THEFT","title":"kradziez konta steam","summary":"User bmwbmw2 had their Steam account stolen; after recovering it via bank statements, it remained permanently blocked for being linked to hijacking other accounts. Steam Support (Lana) said the block was permanent under the Steam Agreement, but after escalation Ignatius removed it as an exception.","quote":"Nasze dane wskazuja, ze to konto Steam bylo powiazane z dzialaniami majacymi na celu przejecie kont innych uzytkownikow. Zgodnie z warunkami Umowy Uzytkownika Steam konto zostalo trwale zablokowane.","source_url":"https://www.gry-online.pl/forum/kradziez-konta-steam-9/z9e9b216","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"214008d329b82e3d84e1","publication_date":"2020-07-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3bc2c273dd","original_id":"tp-mikey-only-tips-2024","tier":"A","category":"HACK_THEFT","title":"Trustpilot DE review - Mikey (1 star)","summary":"The reviewer says their Steam account was hacked and valuable inventory items were traded away, and that Steam Support only offered generic security tips rather than item restoration.","quote":"'all steam support could offer me was tips'","source_url":"https://de.trustpilot.com/review/help.steampowered.com","source_host":"de.trustpilot.com","source_status":"public_url","source_group":"c9bed2131dbcf3d4333c","publication_date":"2024-07-23","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43d0ab6418","original_id":"ftc-no-further-correspondence","tier":"A","category":"BAN_NO_REASON","title":"FTC complaint: user with $1,500+ in locked items told 'You will receive no further correspondence regarding this matter'","summary":"The user's account was banned, locking over $1,500 worth of items, and they escalated to the FTC after Valve closed the support channel. Steam Support's final reply said they would receive no further correspondence regarding the matter.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://www.vice.com/en/article/the-saddest-funniest-and-strangest-ftc-complaints-against-valve/","source_host":"www.vice.com","source_status":"public_url","source_group":"701f3c1db7bcf24b7173","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05033b472a","original_id":"valve-item-restoration-policy","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support Item Restoration Policy: 'Steam Support does not restore items that have left accounts for any reason'","summary":"The post explains Valve's official Item Restoration Policy, stating that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It does not describe a specific user support case.","quote":"Steam Support does not restore items that have left accounts for any reason","source_url":"https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fd62c4892c978c7db9e4","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4b4bac3f6c","original_id":"pikabu-recovery-recursion","tier":"A","category":"RECOVERY_HIJACK","title":"Техподдержка Steam - 24.12.18 20:32","summary":"The user's Steam account (along with Instagram and Mail.ru) was hacked due to a weak password; the attacker changed the Steam password and bound a phone/Steam Guard. After the user submitted proof and locked the account, Steam Support replied that it found no suspicious activity, unblocked the account, and told the user to just change the password.","quote":"Здравствуйте. Мы не обнаружили на вашем аккаунте подозрительной активности или того, что к нему имеет доступ кто-то ещё. Мы разблокировали ваш аккаунт. Если вы думаете, что кто-то получил доступ к вашему аккаунту - просто смените пароль.","source_url":"https://pikabu.ru/story/tekhpodderzhka_steam_6377687","source_host":"pikabu.ru","source_status":"public_url","source_group":"5ecf7ea832ee91bbe77e","publication_date":"2018-12-24","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f3066076b","original_id":"steam-ru-guard-hijack-policy","tier":"A","category":"RESTORE_REFUSED","title":"Украли предметы","summary":"У пользователя украли предметы через обмен после того, как Steam Guard стал недействителен и оказался привязан к другому устройству. Поддержка Steam ответила, что больше не восстанавливает утерянные предметы.","quote":"Служба поддержки Steam больше не восстанавливает утерянные предметы. Зачастую предметы передаются через несколько аккаунтов до того, как мы получаем запрос на восстановление. Это означает, что они не могут быть восстановлены без дублирования или удаления их из инвентарей пользователей, непричастных к мошенничеству. Дублирование предметов снижает их стоимость, негативно сказываясь на всех, кто обменивается или пользуется Торговой площадкой.","source_url":"https://steamcommunity.com/discussions/forum/26/2149847423925556630/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"73372dc98dd1ceef682f","publication_date":"2020-04-04","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea29ddbb58","original_id":"steam-ru-return-stolen-items","tier":"A","category":"RESTORE_REFUSED","title":"Возврат украденных вещей.","summary":"The user proposes ways Steam could restore stolen items without enabling duping, citing Steam Support policy. The quoted Steam Support text says items are not restored for any reason, including traded, sold, deleted, or gifted items.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны, проданы на Торговой площадке, удалены или подарены.","source_url":"https://steamcommunity.com/discussions/forum/26/360672383113177440/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0f0c9dd06b19cd9fb846","publication_date":"2016-08-14","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7785676eba","original_id":"steam-ru-920rub-cursors","tier":"A","category":"RESTORE_REFUSED","title":"Обокрали","summary":"Пользователь сообщает, что с аккаунта украли/списали 920 рублей на покупку «курсоров». В ответе Steam Support говорится, что Steam не возвращает предметы или подарки и все сделки окончательны, а также советуют пожаловаться на виновного пользователя.","quote":"Steam не возвращает какие-либо предметы или подарки, проданные/обмененные, по вашему мнению, несправедливо. Исключений из этой политики не существует. Все сделки являются окончательными. Если вы стали жертвой мошенничества, вы можете сообщить об этом, но обращение в поддержку Steam не приведет к возврату потерянных предметов.\nЕсли вас обманули, пожалуйста, отправьте через Steam жалобу на виновного пользователя:\n Откройте его профиль сообщества Steam\n Нажмите на большую кнопку «Еще…» в правом верхнем углу страницы\n Выберите пункт «Сообщить о нарушении»\n Выберите категорию (например, «Попытка обмана при обмене») и нажмите «Пожаловаться»","source_url":"https://steamcommunity.com/discussions/forum/26/537405286654452016/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f413332eb975246440dc","publication_date":"2015-08-16","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1db3d4a881","original_id":"steam-ru-lifetime-community-ban","tier":"A","category":"BAN_NO_REASON","title":"Блокировка в сообществе steam навсегда","summary":"The user received a permanent Steam community ban after writing an insulting comment and appealed to Steam Support. Support replied with a template saying the ban is permanent and not subject to discussion, then closed the ticket.","quote":"Блокировка навсегда. Обсуждению не подлежит.","source_url":"https://steamcommunity.com/discussions/forum/26/524225948489525441/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ed029bcb35972841a2db","publication_date":"2025-08-19","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6017c19406","original_id":"steam-ru-fake-block-viola","tier":"A","category":"BAN_NO_REASON","title":"Как решить проблему фейк блокировки","summary":"User's Steam account was permanently blocked for alleged commercial activity; the user says they did not break any rules. Steam Support replied that the account was locked for violating the Steam Subscriber Agreement, that the ban is permanent and cannot be helped, and closed the ticket with no further replies.","quote":"Добрый день!\nСпасибо, что обратились в Службу поддержки Steam. \nАккаунт, используемый вами для связи с нами, был заблокирован за нарушение соглашения подписчика Steam. Судя по обменам, жалобам сообщества и другим факторам, на этом аккаунте велась коммерческая деятельность.\nБлокировка является постоянной, и служба поддержки Steam не может ничем помочь в данном случае.\nПоскольку мы предоставили вам всю имеющуюся у нас информацию, мы закрываем это обращение. Обратите внимание, что вы не получите дальнейших ответов по данному вопросу.\nBest Regards,\nViola","source_url":"https://steamcommunity.com/discussions/forum/26/3014556944186088524/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74045a05725bc41ed2cf","publication_date":"2020-10-22","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ba784b793","original_id":"steam-ru-support-transcript-2014","tier":"A","category":"BAN_NO_REASON","title":"Общение с тех поддержкой","summary":"The user had a trade/marketplace restriction and asked why it appeared and how to remove it. Steam Support replied that it cannot remove or change such account restrictions and only linked to an article, later repeating that support cannot lift them.","quote":"*Поддержка Steam не может снять или изменить ограничения на вашем аккаунте, в связи с которыми вы не можете обмениваться или пользоваться торговой площадкой.* Для подробной информации о различных видах ограничений на обмен и доступ к торговой площадке, пожалуйста, ознакомьтесь со следующей статьей: https://support.steampowered.com/kb_article.php?ref=1047-EDFM-2932&l=russian","source_url":"https://steamcommunity.com/discussions/forum/26/624074858818810891/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ee369e0a681c22504289","publication_date":"2014-11-13","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffd20d35f4","original_id":"steam-ru-gift-shadowban","tier":"A","category":"BAN_NO_REASON","title":"Запрет на подарки в стиме","summary":"The user reports a recurring Steam gift-sending restriction/ban and says Steam Support closed the ticket, stating they cannot influence it and will not explain the reasons.","quote":"мы не можем на это повлиять, причины не будем объяснять, спасибо за обращение","source_url":"https://steamcommunity.com/discussions/forum/26/734784623566930164/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7126fce317ed3da9347e","publication_date":"2026-02-03","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8422ed4028","original_id":"dtf-turkish-region-ban","tier":"A","category":"BAN_NO_REASON","title":"Стим временно забанил новый турецкий аккаунт","summary":"User bought a new Turkish Steam account, topped it up with 40 lira via a Turkish card, and was temporarily banned for suspected fraudulent payment. Steam Support later unlocked it as a one-time exception but forcibly changed the account region to Russian and warned that further fraudulent activity would permanently lock all accounts.","quote":"We have detected attempts to engage in fraudulent payment activity on this Steam account. You are responsible for the actions of anyone using your account. Do not attempt to falsify your payment region. Do not allow anyone to access your account for any reason.This activity normally results in permanent restrictions. However, I've made a one-time exception and unlocked the account.While we want you to continue to enjoy Steam, we will not warn you about this again. Any further activity of this type, on any account, will cause all of your Steam accounts to be permanently locked.Valve reserves the right to refer the matter to the appropriate authorities.Steam Support","source_url":"https://dtf.ru/ask/1309008-stim-vremenno-zabanil-novyi-tureckii-akkaunt","source_host":"dtf.ru","source_status":"public_url","source_group":"66561e911f2b41a5586f","publication_date":"2022-08-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-51272bc13c","original_id":"mailru-not-your-account","tier":"A","category":"RECOVERY_HIJACK","title":"Поддержка Стим / Украденный аккаунт - sasha_nizov_12","summary":"The user lost access to a Steam account they were using from a friend after reconnecting Steam Guard and the email was changed. Steam Support replied that since the user did not create the account, they would no longer be able to use it.","quote":"здравствуйте! Так как не вы создавали этот аккаунт вы больше не будете иметь возможность пользоваться им.","source_url":"https://otvet.mail.ru/question/241858809","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"f03446c4ac81a7dce1a6","publication_date":"2025-02-15","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db4bbcda33","original_id":"tp-diogo-seixas","tier":"A","category":"RESTORE_REFUSED","title":"Lost $750 on Steam - Support won't help at all","summary":"The user lost around $750 worth of in-game items and says Steam Support refused to restore them, stating items are never restored and that no further replies would be given.","quote":"\"Steam does not restore items under any circumstances.\" \"You will not receive further replies.\"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ed60a8ab89fd56bc7d4d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d67a64cb5","original_id":"tp-robertbrowniejr","tier":"A","category":"BAN_NO_REASON","title":"You are at risk of losing your games on steam","summary":"The user's PC was compromised and their Steam account was permanently locked for fraud after an unauthorized Steam Deck attempt; Steam Support dismissed the appeal, saying it was their device/IP and that account security is the holder's responsibility, so the lock stays permanent.","quote":"\"it was your device/ip\" and \"account security is the responsibility of the holder this lock will stay permanently\"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"985e406828fe65706c24","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c62d55bc8f","original_id":"tp-basil-wall","tier":"A","category":"HACK_THEFT","title":"Switching to Epic Games","summary":"The user reports that someone hacked their wife's PayPal and fraudulently ordered a Steam Deck tied to their account, leading to a chargeback and account lock. Steam Support confirmed fraud but said the user is still responsible for the chargeback, and the user says support is ignoring them.","quote":"I am still responsible for the chargeback","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f9985b21f4add39685ae","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f21e4eb7ab","original_id":"tp-andreas-rasmussen","tier":"A","category":"RECOVERY_HIJACK","title":"horrible company.","summary":"The user says their Steam account was repeatedly flagged as accessed by someone else, and on the third time Steam Support demanded a CD key despite being given PayPal and phone bill proof. They claim the proof was rejected, leaving them locked out and potentially forced to rebuy games.","quote":"This account may have been accessed by someone else.","source_url":"https://www.trustpilot.com/review/steamcommunity.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"0575756b546cb3b78f13","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-444b574f70","original_id":"tp-pencil-vester","tier":"A","category":"BAN_NO_REASON","title":"I got hit with a community ban on Steam","summary":"The user received a Steam community ban without being told which rule was broken. They say Steam Support indicated the ban was reviewed and valid and that no further replies would be provided, but the post does not include an actual verbatim support reply.","quote":"it was reviewed and it's valid\" - plus notification that the user would receive no further replies.","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ed60a8ab89fd56bc7d4d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-149d2d995f","original_id":"tp-freya-wytte","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Family and Support","summary":"The user cannot join Steam Family with a family member in the same household, even over the same IP and device. Steam Support repeatedly replied that its data could not confirm the household and that it cannot provide specific details about the restriction.","quote":"Steam Families is intended for a household of up to 6 close family members, and our data could not confirm that this is the case. Steam Support is not able to provide specific details to users on how the restriction works.","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"937e647ddc24fd4f42c9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd76e7621a","original_id":"x-ded-rimmer-policy","tier":"A","category":"RESTORE_REFUSED","title":"I just received a message from STEAM support","summary":"The user complains that Steam Support will not return items or gifts traded unfairly and alleges unequal treatment for high-profile users. No actual Steam Support reply is quoted; the post only references the support policy text.","quote":"Steam Support will not return items or gifts traded unfairly, with \"no exceptions to this policy.","source_url":"https://x.com/DED_RIMMER/status/1539730168230592519","source_host":"x.com","source_status":"public_url","source_group":"3574f164e95971a87d8e","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e32718bbb","original_id":"x-zukwiz-social-engineered","tier":"A","category":"RECOVERY_HIJACK","title":"My Steam account got hacked","summary":"The user's Steam account was compromised after someone socially engineered Steam Support; they received a text notification that Steam Support removed their phone number from the account zukwiz.","quote":"Steam Support has removed this number from the account zukwiz. Contact us if you didn't request this.","source_url":"https://x.com/zukwiz/status/1836823441623666693","source_host":"x.com","source_status":"public_url","source_group":"d5ea0bb1ac34e08ab922","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92e6fb74fb","original_id":"sc-master-windu-400-hijack","tier":"A","category":"RESTORE_REFUSED","title":"Account hijacked, $400 dollars worth of items stolen","summary":"The user's account was hijacked via a phishing link and about $400 worth of items were stolen. Steam Support refused to restore the items and allegedly warned that continuing the claim could get the user's account locked, but no verbatim Support reply is quoted in the post.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user.\" VERBATIM Steam Support reply #2 (11 Mar 2014): \"Attempts to mislead Steam Support into creating items that never existed in your inventory or were not stolen from your account will result in your account being locked. The items will not be restored.","source_url":"https://steamcommunity.com/discussions/forum/1/558749824703238744","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74eb4f7809eba77ff4be","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b26743df65","original_id":"sc-jenkz-hijacked-stolen","tier":"A","category":"RECOVERY_HIJACK","title":"Hijacked account and stolen items","summary":"The user's Steam account was hijacked and Dota 2 items worth about $500 were stolen. Steam Support asked for ownership verification, then refused/rejected his proof because the free-to-play account had no wallet/payment receipts.","quote":"Upon investigation, we cannot validate your claim. Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots.","source_url":"https://steamcommunity.com/discussions/forum/1/618459109268342264","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c74d193a9b22d5e595d9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb1fc6dc88","original_id":"sc-demonision-items-stolen","tier":"A","category":"RESTORE_REFUSED","title":"Items Stolen, Steam Won't Return Them","summary":"The user's account was hijacked and almost all CS:GO items were stolen. Steam Support reportedly refused to restore the items unless the compromise could be verified through internal data and said account and computer security was the user's responsibility.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user.\" and \"Users are responsible for the security of their Steam accounts and computers including the safekeeping of login information.","source_url":"https://steamcommunity.com/discussions/forum/1/616189106494446220","source_host":"steamcommunity.com","source_status":"public_url","source_group":"57fbbd07e976af366471","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7512eda68","original_id":"sc-zeoqfff-5000-hijack","tier":"A","category":"RESTORE_REFUSED","title":"HIJACKED, STEAM WON'T GIVE MY ITEMS BACK! What is this? And why..","summary":"User reports about $5000 in CS:GO items were stolen via a suspected hijack/RAT and says Steam Support would not help. Steam Support allegedly concluded it was a scam rather than a hijack and closed the matter without restoring the items.","quote":"There's no indication that this trade was performed by a hijacker. It looks like you were scammed, not hijacked... Items will not be restored unless we can verify internally that the account was accessed by another user.\" Follow-up: \"We have a strict item restoration policy and in this case items will not be restored.","source_url":"https://steamcommunity.com/discussions/forum/1/598198173697708956","source_host":"steamcommunity.com","source_status":"public_url","source_group":"42020ae8a37bddb919af","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dad05b48b7","original_id":"sc-redranger-refusing-items","tier":"A","category":"RESTORE_REFUSED","title":"Steam support are refusing to give me back my items!!!!","summary":"The user clicked a phishing link, was logged out, and had their knife and other items stolen by a hijacker. Steam Support denied their first-time item restoration request, reportedly because the trade passed through the normal confirmation interface.","quote":"The trade in question was completed through the Steam trading interface, which requires multiple confirmations from both trade partners. We have a strict item restoration policy regarding trades confirmed through this process. Steam Support will not restore items associated with this trade.\" Also: \"It is the user's responsibility to verify that the contents of the trade are accurate and that the trade partner is the correct user.","source_url":"https://steamcommunity.com/discussions/forum/1/537402115074129526","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e8b736f2eddd59996c06","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1773591920","original_id":"sc-uniqpy-hijacked-items","tier":"A","category":"RESTORE_REFUSED","title":"HIJACKED ITEMS","summary":"The user's account was hijacked despite having a mobile authenticator, and their knife was traded to another account. Steam Support said it does not restore lost items, even when an account is hijacked.","quote":"Additionally, sorry to hear that your items were stolen. Unfortunately, Steam Support does not restore lost items, even in cases where an account is hijacked.","source_url":"https://steamcommunity.com/discussions/forum/1/1815422173044595892","source_host":"steamcommunity.com","source_status":"public_url","source_group":"365b2c174fd79f09637f","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72f4dd8f02","original_id":"sc-mkhd-policy-flawed","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support is terrible and inventory restoration policy is extremely flawed","summary":"The user's account and email were hacked, and their CS:GO items were stolen. Steam refused to restore the items because the user had disabled trade confirmation, and the user says Steam ignored their proof and was dismissive.","quote":"Items that were traded, gifted, or sold on the Steam Market while an account's Trade Confirmation feature was disabled are not eligible for restoration under any circumstance.","source_url":"https://steamcommunity.com/discussions/forum/1/541907675763176222","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ce598b7843dfcc9a0394","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62aa5fbf78","original_id":"sc-regr3t-willingly-traded","tier":"A","category":"RESTORE_REFUSED","title":"Steam support does not return your stolen items back ?","summary":"The user says their account was hijacked and items were stolen/traded, but Steam Support replied with boilerplate about voluntary trades and did not restore the items. They ask whether updating the ticket will help.","quote":"Steam Support does not restore items that were willingly traded away, even if you were deceived by another person as part of the trade or made a mistake by accepting the trade.","source_url":"https://steamcommunity.com/discussions/forum/1/496881121379865070","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8a2f5deb1b619faf817","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8d2440c1f","original_id":"sc-lolita-20k-hacked","tier":"A","category":"HACK_THEFT","title":"GOT HACKED LOST $20k, and Steam can't help me","summary":"User says their account was hacked, their mobile authenticator was kicked out, and all items worth over $20k were stolen through dozens of rapid outgoing trades. They claim Steam Support closed the help request rather than investigating.","quote":"I understand that it's upsetting to hear that we can't restore your items... we are not able to restore your items. We have provided all the available information in our previous message... I am going to close this help request.\" VERBATIM Steam Support reply (agent \"Yen\", 9 Dec 2021): \"Steam Support does not restore scammed, lost, or stolen items for any reason... Duplication lowers the value of all items by reducing their scarcity.","source_url":"https://steamcommunity.com/discussions/forum/0/3203745634148804717/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"527ee3c8fd52aa2c8ef1","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f37a9efe7a","original_id":"sc-jlbgold-account-locked-fraud","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"What should I do when I receive this?","summary":"User's Steam account was locked with about 1000 EUR in games/items and 100 EUR wallet balance. Steam Support gave inconsistent fraud-related reasons, copy-pasted replies, and ended correspondence after receiving proof of ownership.","quote":"Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets. You will receive no further correspondence regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/1/618459405707233159","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9b921ea77b70187cdf6e","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b12d251b0","original_id":"sc-dogecoin-restricted-fraud","tier":"A","category":"BAN_NO_REASON","title":"My account got restricted","summary":"The user's Steam account was locked for suspected fraudulent activity after using their own PayPal and Mastercard. Steam Support replied that the account is suspected of fraudulent activity and will not be unlocked.","quote":"The account is suspected of fraudulent activity and we won't unlock it.","source_url":"https://steamcommunity.com/discussions/forum/7/2953753908237982000/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0b3d0c5578296e989ca3","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-048d1d7352","original_id":"sc-revoked-support-refuses","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account has been revoked and support refuses to help","summary":"The user's Steam account was revoked after an earlier ticket misrepresented registration details; Steam concluded he had bought the account, unbound his email/phone, and changed the password. He submitted ownership proof, but Steam refused to reconsider across multiple tickets and asserted he was not the original creator.","quote":"We understand your situation, but as mentioned above, based on the results of our investigations, we determine that you are not the original creator of this account; Therefore, we cannot provide you with access to your account.\" VERBATIM Steam Support reply (third ticket): \"Your provided information is appreciated but you didn't originally create this account. Therefore, you will no longer be able to use it.","source_url":"https://steamcommunity.com/discussions/forum/1/3791506981619898631/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a1f18313cbae2c50ec78","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b54cc8b76","original_id":"sc-lovingseal-fake-support","tier":"A","category":"RESTORE_REFUSED","title":"[Scam Report] Lost CS:GO items due to fake Steam Support impersonation - need help","summary":"The user lost CS:GO items after a fake Steam Support impersonator phished them and switched a trade that was approved via mobile authenticator. Steam refused to assist with recovery because the trade had been approved with the mobile authenticator.","quote":"They told me that the trade was approved using my mobile authenticator, and therefore they will not assist with recovery.","source_url":"https://steamcommunity.com/app/730/discussions/0/594027042409843256/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"141bf31d470db13134a2","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc3ac983d5","original_id":"sc-smartrogue-scammers-banned","tier":"A","category":"RESTORE_REFUSED","title":"Recovery of Items lost through Scams","summary":"The user was scammed through an item verification con and reported the culprits, who were banned from trading. Steam Support refused to restore the lost items, citing that duplicating items would lower Marketplace values.","quote":"duplicating items would lower the value of other items on the Marketplace","source_url":"https://steamcommunity.com/discussions/forum/10/2850173019343357457","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6bd9b80a71f88a14de87","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0fc918d5a","original_id":"2q7r6o","tier":"A","category":"BAN_NO_REASON","title":"Steam Market Ban for no reason.","summary":"The user reports a Community Market ban with no explanation and says they cannot purchase Dota 2 store items. The quoted Valve/Steam message says the account was flagged for Terms of Service violations and functionality was restricted.","quote":"This account has violated the Steam Terms of Service Agreement.\n\n\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\n\n\n\nAccount functionality has been restricted.\n\n\nIf you believe you have received this message in error, please contact Steam Support so that we can assist you.\n\n\nMore info on this topic is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/DotA2/comments/2q7r6o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e868700e0c6b7d2a1dfa","publication_date":"2014-12-23","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3df6be981","original_id":"accc-phillips-transcript","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Judgment paras. 277-287: Steam Support closes a refund ticket on a broken game, user's FTC complaint never answered","summary":"A user bought X-Rebirth for US$49.99 but encountered game-breaking bugs and sought a refund. Steam Support refused the refund/credit, cited playtime, deflected to third-party support, and closed the ticket before later granting a one-time exception.","quote":"Thank you for contacting Steam Support. Unfortunately, we cannot offer a refund for this transaction. Please review Section 3 of the Steam Subscriber Agreement for more information","source_url":"https://www.uncitral.org/docs/clout/AUS/AUS_240316_FT.pdf","source_host":"www.uncitral.org","source_status":"public_url","source_group":"c80878a4d98a59b39897","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-869b5dadf0","original_id":"accc-miles-transcript","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Judgment paras. 289-297: Steam Support tells an Australian consumer his statutory rights 'do not apply'","summary":"An Australian user sought a refund for a game he said was unplayable due to major bugs. Steam Support refused, said Australian consumer regulations did not apply, and later closed the ticket.","quote":"The regulations you are citing do not apply to digital distribution subscriptions, electronic games, or downloadable content. Additionally you installed and played the game purchased in this transaction for over 5 hours, in effect using the product.","source_url":"https://www.uncitral.org/docs/clout/AUS/AUS_240316_FT.pdf","source_host":"www.uncitral.org","source_status":"public_url","source_group":"c80878a4d98a59b39897","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b6a4216a1","original_id":"accc-miller-transcript","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Judgment paras. 300-315: 'generic answers' loop, ticket closed twice, then a different agent grants the refund in minutes","summary":"Mr Miller reported purchased games would not run; Steam Support sent generic/delay replies and closed the ticket twice, but after a later review another agent granted a $13.35 wallet refund.","quote":"We apologize for the long delay in getting a response to you. Steam Support has recently had a higher volume of tickets and we are working to respond to everyone. We have found that many users have resolved their issues since submitting their ticket.","source_url":"https://www.uncitral.org/docs/clout/AUS/AUS_240316_FT.pdf","source_host":"www.uncitral.org","source_status":"public_url","source_group":"c80878a4d98a59b39897","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d60056630","original_id":"accc-ticket-backlog-admission","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Judgment para. 301: Steam Support's written admission of ticket backlog and its 'many users have resolved their issues' line","summary":"A Steam Support reply dated 17 January 2013 apologized for a long delay, citing a higher volume of tickets and saying many users had resolved their issues since submitting their ticket. The post frames this as a canned justification for closing tickets unresolved.","quote":"We apologize for the long delay in getting a response to you. Steam Support has recently had a higher volume of tickets and we are working to respond to everyone. We have found that many users have resolved their issues since submitting their ticket.","source_url":"https://www.uncitral.org/docs/clout/AUS/AUS_240316_FT.pdf","source_host":"www.uncitral.org","source_status":"public_url","source_group":"c80878a4d98a59b39897","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52c7106366","original_id":"ppc_d7uop1n","tier":"A","category":"RESTORE_REFUSED","title":"i'm asking about others opinion, not mine.\n\n> Steam Support does not restore items that have left accounts for any re","summary":"The user is asking for others' opinions and quotes Steam Support stating that items which have left an account are not restored for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://www.reddit.com/r/Steam/comments/53nlwv/_/d7uop1n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dbd584ddf2a0fa171991","publication_date":"2016-09-20","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c891c22a17","original_id":"ppc_f3fkxon","tier":"A","category":"RESTORE_REFUSED","title":"You can wait as long as you want. You lost the items.\n\n\"Steam Support does not restore items that have left accounts for","summary":"A user is told their lost Steam items will not be restored. The post quotes Steam Support policy stating that items which have left an account for any reason are not restored.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.reddit.com/r/valve/comments/dgqn6q/_/f3fkxon/","source_host":"www.reddit.com","source_status":"public_url","source_group":"70554c172cc2e790af96","publication_date":"2019-10-12","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-73c3c16a99","original_id":"hltv-reseller-not-transferable","tier":"A","category":"BAN_NO_REASON","title":"Steam Support","summary":"User's old smurf/main Steam account was blocked over suspected unauthorized access/account transfer; Steam Support replied that accounts are not transferable and told them to contact the reseller.","quote":"Please contact your reseller and point out that Steam accounts are not transferable.","source_url":"https://www.hltv.org/forums/threads/809407/steam-support","source_host":"www.hltv.org","source_status":"public_url","source_group":"d46c73e388769e0f2f8a","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39d8cec6a6","original_id":"scraptf-hacked-market-sold-low-price","tier":"A","category":"RESTORE_REFUSED","title":"HACKED! Lost Everthing","summary":"The user's Steam account was hacked and all marketable items were listed and sold on the Steam Community Market; Steam Support said they could not reverse the Market activity or refund the money.","quote":"I know it's frustrating to hear that we can't reverse Market activity","source_url":"https://scrap.tf/raffles/Z2ZHHT","source_host":"scrap.tf","source_status":"public_url","source_group":"802997344a2624fbed3d","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccfe89c495","original_id":"gamefaqs-cdkey-handwrite-proof-demand","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Does Steam Support even read your question?","summary":"User's Steam account was suspended without a clear reason, and Steam Support replied with a canned request to verify CD Key ownership by handwriting the ticket number on the CD Key card and sending a photo/scan. The user says this is unrelated to their suspended account and that they have no CD Key.","quote":"Hello Michael, Thank you for contacting Steam Support. In order to investigate this issue, we must verify your ownership of the CD Key. Please handwrite your Support Ticket Number 5107-YHVM-7663 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy. After verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/63607387","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"210bf29f588473e796c9","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eedea42029","original_id":"gamefaqs-52-week-ban-no-reason","tier":"A","category":"BAN_NO_REASON","title":"Errr, I've just been banned for 52 weeks from Steam Community?","summary":"The user was suspended from Steam Community for 52 weeks for Subscriber Agreement violations despite saying they did nothing; the quoted Steam Support alert states the suspension and restoration date.","quote":"Steam Support Alert for mind_explosion - September 15th, 2013 Your Steam Community privileges have been suspended for 52 weeks for violations of the Steam Subscriber Agreement. Steam Community privileges will be restored on September 15th, 2014 at 12:14pm","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/67249498","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"d20152f73ad5914e93b7","publication_date":"","language":"unspecified","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68f81e55b0","original_id":"fp_44600945152970","tier":"A","category":"RECOVERY_HIJACK","title":"I'm trying to access my account but i keep getting the error ...","summary":"Steam Support informed the user that they were unable to verify ownership of their account using the provided methods, preventing account recovery.","quote":"If so then unfortunately, I regret to inform you that you are unable to verify your ownership of the account through the provided methods. We've explored","source_url":"https://www.justanswer.com/email/na4c0-i-m-trying-access-account-keep-getting-error.html","source_host":"www.justanswer.com","source_status":"public_url","source_group":"00683f54d93194e90c50","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dfb05d316","original_id":"fp_61874888509854","tier":"A","category":"RECOVERY_HIJACK","title":"Самостоятельная блокировка аккаунта.","summary":"An automated Steam Support message regarding account self-locking, instructing the user to provide ownership proof if they are the original owner. The message is truncated in the source text.","quote":"Самостоятельная блокировка аккаунта.\n\nЗдравствуйте, Если вы не можете получить доступ к этому аккаунту и вы являетесь его первым владельцем, пожалуйста предоставьте как можно больше\nЗдравствуйте, Если вы не можете получить доступ к этому аккаунту и вы являетесь его первым владельцем, пожалуйста предоставьте как можно больше","source_url":"https://steamcommunity.com/discussions/forum/26/496880503083026849","source_host":"steamcommunity.com","source_status":"public_url","source_group":"83de6921420bf2294923","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0963a221ef","original_id":"arc_policy_vac_no_manual_removal","tier":"A","category":"BAN_NO_REASON","title":"Steam Support: 'does not manually remove VAC bans applied to accounts for any reason'","summary":"Valve's published policy states that Steam Support does not manually remove VAC bans for any reason, and that any incorrect bans will only be removed automatically after investigation.","quote":"does not manually remove VAC bans applied to accounts for any reason\n\nIf a VAC ban is issued incorrectly it will be automatically removed after investigation, but Steam Support does not manually remove VAC bans applied to accounts for any reason.","source_url":"https://web.archive.org/web/20210417225859/https://support.steampowered.com/kb_article.php?ref=4044-QDHJ-5691","source_host":"web.archive.org","source_status":"public_url","source_group":"1b0f927719a18521cc34","publication_date":"2021-04-17","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-248d373ba1","original_id":"arc_policy_irp_2021","tier":"A","category":"RESTORE_REFUSED","title":"Steam Item Restoration Policy still unchanged in 2021 - blanket refusal carried forward for 5+ years","summary":"Valve's official Steam Support policy states that they do not restore items lost due to trades, market transactions, deletions, or gifting, placing the full responsibility of account security on the user. The policy outlines the use of the Steam Guard Mobile Authenticator and a 15-day trade hold as preventative measures.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised.\nSteam Support will no longer restore lost items.","source_url":"https://web.archive.org/web/20210115145554/https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003","source_host":"web.archive.org","source_status":"public_url","source_group":"4f014f1a010b165dd718","publication_date":"2021-01-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9ea9cbf1e","original_id":"arc_policy_irp_2016","tier":"A","category":"RESTORE_REFUSED","title":"Steam Item Restoration Policy (2016): 'Steam Support does not restore items that have left accounts for any reason'","summary":"Valve's official Steam Item Restoration Policy states that Steam Support no longer restores items that have left accounts for any reason, such as trades or market transactions, to prevent item duplication and negative impacts on the market economy.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised.\nSteam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://web.archive.org/web/20160806034321/https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003","source_host":"web.archive.org","source_status":"public_url","source_group":"8f4757bff80890783f35","publication_date":"2016-08-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13a9d44d5e","original_id":"arc_policy_revoked_gifts","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support 'Revoked Gifts': items given up in a trade for a fraudulently-bought gift are not restored","summary":"Valve's published support policy states that Steam Support will not restore gifts or items lost in a trade if the received gift is subsequently revoked from another account due to fraudulent purchase.","quote":"If you traded away the gift and it was later revoked from another account, Steam Support will be unable to restore the gift or any items associated with that trade.","source_url":"https://web.archive.org/web/20150922091200/https://support.steampowered.com/kb_article.php?ref=5854-QWLN-2621","source_host":"web.archive.org","source_status":"public_url","source_group":"9b4b277d12ce3e43cbe8","publication_date":"2015-09-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a734e6aa0e","original_id":"arc_policy_scamfaq_restore","tier":"A","category":"RESTORE_REFUSED","title":"Steam Scam FAQ: 'Why will Steam not return items that were scammed?' - scarcity of items put above victims","summary":"Official Steam Support policy explaining that scammed items will not be returned to protect item scarcity and economic value, and distinguishing between a scam and an account hijacking.","quote":"Why will Steam not return items that were scammed?\nOur community assigns an item a value that is at least partially determined by that item's scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.\nWe sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. All trade scams can be avoided.\n\nWhat's the difference between a scam and a hijack?\nA scam is when a user deceives another user into willingly (at the time) completing a trade, market transaction, or sending a gift.\nA hijacking is when an account or a computer is taken over by someone else without the account owner's permission.","source_url":"https://web.archive.org/web/20150629174835/https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433","source_host":"web.archive.org","source_status":"public_url","source_group":"6f6ac3825c5e4145c08d","publication_date":"2015-06-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b62ff7a1d","original_id":"arc_policy_scamfaq_banreason","tier":"A","category":"BAN_NO_REASON","title":"Steam Scam FAQ: Valve's published reason for refusing to tell users why they were banned or locked","summary":"Valve's published help article explains that Steam Support refuses to provide detailed reasons for account bans or locks to prevent malicious users from learning how to evade detection in future scams. It also defines a trade ban as a restriction on trading and community features applied exclusively by Steam employees.","quote":"Why won't Steam Support provide information on why an account was trade banned or locked?\nBy limiting the provided data, Steam Support prevents malicious users from learning how to avoid getting caught in the future. Steam Support relies on several data points to arrive at a decision to ban or lock an account. Users intent on committing malicious activity, most often done to other users, are constantly trying to gain this data to use in future scams, fraud and hijackings.\n\nWhat is a trade ban?\nA trade ban prevents a Steam account from using the Steam Community, including trading and using the Steam Market. A trade ban can only be applied by a Steam employee.","source_url":"https://web.archive.org/web/20150629174835/https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433","source_host":"web.archive.org","source_status":"public_url","source_group":"6f6ac3825c5e4145c08d","publication_date":"2015-06-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7878b64b37","original_id":"arc_policy_stolen_acct_items","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support article 'Items Traded From Stolen Account' - the whole answer is that it is the victim's own fault","summary":"Steam Support published policy stating that users are solely responsible for the security of their accounts and items, and declining to restore items lost in trades during an account compromise.","quote":"Items Traded From Stolen Account\nStolen Account?\nIf your account is compromised, please submit a Steam Support ticket following the instructions outlined in our Reclaiming a Stolen Steam Account article.\nWhat is Steam's policy regarding items that were traded while an account was stolen?\nUsers are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. It does not matter if a friend is using the account, or if the account was being borrowed by another user. It is up to the account owner to safeguard the account against such activities.\nFor information on how to safeguard an account, please read our Account Security Recommendations and Account Phishing FAQs.","source_url":"https://web.archive.org/web/20150425202232/https://support.steampowered.com/kb_article.php?ref=6633-TANM-9707","source_host":"web.archive.org","source_status":"public_url","source_group":"1a9b3c4bb9e7286ad98c","publication_date":"2015-04-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f87adb1953","original_id":"arc_policy_csgo_ban_final","tier":"A","category":"BAN_NO_REASON","title":"Steam Support: competitive and VAC bans 'cannot be removed, regardless of the circumstances under which it was issued'","summary":"Steam policy states that competitive bans and VAC bans are permanent, non-negotiable, and will not be removed or modified by Steam Support under any circumstances.","quote":"Steam Support cannot modify or reverse a matchmaking cooldown or ban, regardless of the circumstances under which it was issued.\nA competitive ban will be issued to any account that is caught cheating or displaying excessively damaging behavior via the text or voice communication systems by Counter-Strike: Global Offensive's Overwatch system. This ban is not negotiable and cannot be removed, regardless of the circumstances under which it was issued.\nVAC bans are not negotiable and will not be removed or modified on request. If a round of VAC bans is determined to have been issued incorrectly, they will be automatically reversed by our servers. Creating a Steam Support ticket will not cause your ban to be removed, regardless of the circumstances under which the ban was issued.","source_url":"https://web.archive.org/web/20150317145635/https://support.steampowered.com/kb_article.php?ref=1203-WJCV-7019","source_host":"web.archive.org","source_status":"public_url","source_group":"839689477b21fe8698c8","publication_date":"2015-03-17","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9c07ba954","original_id":"arc_policy_irp_2014","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support policy (2014): hijacked-account items are the victim's own fault - 'It does not matter if ... the account was being used without your knowledge'","summary":"Steam Support's published policy states that account security is entirely the user's responsibility, regardless of whether the account was used with or without their knowledge. This FAQ text explains that items lost during a hijacking will not be restored.","quote":"The use and security of the Steam account is your responsibility. It does not matter if you let someone use the account, or if the account was being used without your knowledge. It is your responsibility to safeguard your account against such activities.\nFor information on how to safeguard your account, please read our Account Security Recommendations and Account Phishing FAQs.","source_url":"https://web.archive.org/web/20141207171438/https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003","source_host":"web.archive.org","source_status":"public_url","source_group":"db3e4b275a3923f23725","publication_date":"2014-12-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3e886c13e","original_id":"arc_policy_irp_2013","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support policy (2013): Valve PROMISED to restore items lost to hijacking - 'we will investigate ... and restore any items lost during the hijacking'","summary":"Steam's official policy states that traded items or gifts lost in unfair trades will not be returned under any circumstances. However, items lost due to account hijacking may be investigated and restored once for Team Fortress 2 and Dota 2, provided the hijacking is confirmed.","quote":"Steam will not return any items or gifts that you feel have been traded unfairly. There are no exceptions to this policy. All trades are final. If you were scammed, you may report this scam to Steam Support so that action may be taken against the scammer.\n\nWhat is Steam's policy on returning items that were taken while my account was hijacked?\nWe will investigate your account to confirm the hijacking took place and restore any items lost during the hijacking. If we cannot confirm your account was hijacked we will let you know and not restore any items.\nNote:\nSteam Support only restores Team Fortress 2 and Dota 2 items one time if your account gets hijacked. We will be unable to restore items if you get repeatedly hijacked as your account safety and security is your responsibility.","source_url":"https://web.archive.org/web/20130520203726/https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003","source_host":"web.archive.org","source_status":"public_url","source_group":"04e4e49ca180ed543265","publication_date":"2013-05-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-acf49159f2","original_id":"arc_policy_irp_2011","tier":"A","category":"TRADE_REVERSAL","title":"Steam Support policy (2011): Team Fortress 2 Item Trading Guidelines - trades 'will not be undone by Steam Support'","summary":"Valve's official Team Fortress 2 Item Trading Guidelines from 2011 state that trades considered unfair after completion are treated as valid and will not be undone by Steam Support, and that trades made outside the official system are entirely at the user's risk.","quote":"Team Fortress 2 Item Trading Guidelines - trades 'will not be undone by Steam Support'\n\nThink a trade is unfair? Don't do it! : Trades that you consider to be unfair after agreeing and accepting a trade are valid trades and will not be undone by Steam Support so ensure you are comfortable with the trade before completing it.\n\nWarning\nTrades made outside the Team Fortress 2 trading system are done so at your own risk and we cannot assist you in recovering items lost in such trades.","source_url":"https://web.archive.org/web/20110829210041/https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003","source_host":"web.archive.org","source_status":"public_url","source_group":"8949009ea2487f203bcc","publication_date":"2011-08-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57c87eef70","original_id":"arc_spuf_3273110","tier":"A","category":"BAN_NO_REASON","title":"Account locked because of one trade","summary":"The user's Steam account was permanently locked by Steam Support after receiving a CS:GO knife via a trade on CSGOLounge, which was allegedly linked to account hijacking. Steam Support refused to unlock the account, citing violations of the Steam Subscriber Agreement, and later informed the user that no further correspondence would be provided.","quote":"Hello Subodh,\nThank you for contacting Steam Support.\nWe apologize for the delay.\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.\nThe Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/\nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3273110.html","source_host":"web.archive.org","source_status":"public_url","source_group":"abc254242edd74a8aba3","publication_date":"2015-01-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7c9e60d3a","original_id":"arc_spuf_3261435","tier":"A","category":"BAN_NO_REASON","title":"Steam Support Locked my account and won't listen to me. am I supposed to get a Lawyer","summary":"Steam Support permanently locked Mohamed's account on September 18, 2014, citing involvement in hijacking another user's account and items, and refused to unlock it despite his appeals.","quote":"Hello Mohamed,\nThank you for contacting Steam Support.\nWe apologize for the delay.\nWe have found activity in this Steam account related to the hijacking of another user's Steam account and their items.\nPer the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. \nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\nIn addition to violation of contract, activities on the account may violate federal law an","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3261435.html","source_host":"web.archive.org","source_status":"public_url","source_group":"c4c90dc8d408afa2d80e","publication_date":"2014-09-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67d0f5a1d6","original_id":"arc_spuf_3255434","tier":"A","category":"RESTORE_REFUSED","title":"Steam support restore my hijacked account without items was stolen","summary":"The user's account was hijacked and Steam Support recovered the account access. However, support refused to restore the stolen items, stating they cannot restore items based on user screenshots and that users are responsible for their own account security.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots.\nUsers are responsible for the security of their Steam accounts and computers, including the safekeeping of login information.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3255434.html","source_host":"web.archive.org","source_status":"public_url","source_group":"425d9d858133be8ce48e","publication_date":"2014-08-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92a44b4e11","original_id":"arc_spuf_3228404","tier":"A","category":"BAN_NO_REASON","title":"Trade BAN","summary":"A user received a 14-day trade restriction and contacted Steam Support for clarification. Support Tech XXX responded with a canned message stating that recent account changes caused the restriction, refused to remove it or provide specific details, and noted that restrictions cannot be bypassed. The message cuts off mid-sentence.","quote":"Hello,\nThank you for contacting Steam Support.\nOur trading system is designed to protect user accounts and the Steam Economy. Recent changes to your account information may have restricted certain features of the Steam Community for a limited time.\nAs a result, some items may temporarily not be tradable or sold on the Community Market. Once this restriction expires, you will be able to trade items and use the Community Market once again.\nSteam Support cannot remove this restriction from your account at all. These security features cannot be bypassed.\nFor additional information regarding these restrictions, please see the following article:\nTrading and Market Restrictions\nhttps://support.steampowered.com/kb_article.php?ref=1047-EDFM-2932\nIf you have received a trade ban we are unable to provide any det","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3228404.html","source_host":"web.archive.org","source_status":"public_url","source_group":"508edee9b40a68c60136","publication_date":"2014-03-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a49a58335a","original_id":"arc_spuf_3215024","tier":"A","category":"BAN_NO_REASON","title":"Scamming \"An unexpected error has occurred. Your purchase has not been completed.\"","summary":"A user encountered purchase errors during a Steam sale and contacted support, only to be told that their account is tied to another account on the same computer locked for scamming. Steam Support asked if the user owns multiple accounts, leading the user to protest their innocence.","quote":"Hello,\n\nA staff member has replied to your question:\n\nHello,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nYour account is tied to another account used on the same computer which has been locked for scamming.\n\nDo you own multiple accounts?","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3215024.html","source_host":"web.archive.org","source_status":"public_url","source_group":"1a176f703e32a901d575","publication_date":"2014-01-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-366857ac6b","original_id":"arc_spuf_3177360","tier":"A","category":"BAN_NO_REASON","title":"Steam trade ban","summary":"The user's account was permanently banned from trading due to reports of item trading scams. Steam Support informed them that scammed items were removed with no items returned, citing a zero-tolerance policy. The message is dated August 30, 2013.","quote":"Hello Hambaseanu,\nThank you for contacting Steam Support.\nWe apologize for the delay.\nYour account was reported for actions relating to item trading scams. As a consequence, we have removed any scammed items/gifts from your account. You will not get any lost items/gifts back.\nYour trading privileges have been suspended permanently. We have a zero tolerance policy for scamming.\nAdditionally, Valve reserves the right to refer the matter to the appropriate","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3177360.html","source_host":"web.archive.org","source_status":"public_url","source_group":"21de1638c6b85509ba30","publication_date":"2013-08-31","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24538a3adf","original_id":"arc_spuf_3147399","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account restricted for no real reason and ignored by steam support.","summary":"The user Vlad experienced a compromise where their password was changed, their email was changed, and TF2 items were stolen. Steam Support agent Jesse rejected the user's ownership information, permanently locked the account, and subsequently closed the ticket without allowing further discussion on March 8, 2013.","quote":"Hello Vlad,\nThe information that you have provided does not match our records. Your account will remain permanently locked.\nPlease let us know if you encounter any further difficulty - we will be happy to assist you.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3147399.html","source_host":"web.archive.org","source_status":"public_url","source_group":"317278ff52980583fad1","publication_date":"2013-07-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-294ecb394f","original_id":"arc_spuf_3129265","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Guard Re-enabling","summary":"Steam Support replied to the user's ticket by updating their account and providing instructions to change their contact email address. Afterwards, the user was left unable to re-enable Steam Guard protection, which blocked their ability to trade.","quote":"Hello,\nA staff member has replied to your question:\nHello ...,\nThank you for contacting Steam Support.\nWe apologize for the delay.\nI have updated your account.\nPlease login to your Steam account and follow the instructions below to change your email:\nClick on 'Steam' in the upper left, then select 'Settings' ('Preferences' for the Mac client).\nSelect \"Change Contact Email Address...\"\nEnter your Steam Account password along with your new email and click next.\nCheck your new email and click the link sent to you by Steam Support. Do not exit out of the change email dialogue box in Steam until after you have clicked the link provided in the email. Otherwise, your email will not be changed.\nPlease also ensure that your email is verified once you have updated your account.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3129265.html","source_host":"web.archive.org","source_status":"public_url","source_group":"9e6d5e660faf9b113a98","publication_date":"2013-05-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2596b759f2","original_id":"arc_spuf_3122967","tier":"A","category":"BAN_NO_REASON","title":"My Trade Banned Gifting Activating key","summary":"Steam Support permanently locked the user's account and disabled trading and activation privileges, accusing the user of scamming or hijacking another account in Team Fortress 2 or Dota 2. Support refused to reactivate the account and stated that the matter may be referred to authorities.","quote":"Hello Rana,\n\nThank you for contacting Steam Support.\n\nThis Steam account has been locked due to scamming or hijacking another user's account in Team Fortress 2/Dota 2. This violates the Steam Subscriber Agreement and/or Steam's Rules of Online Conduct.\n\nPer the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated. \n\nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/\n\nIn addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3122967.html","source_host":"web.archive.org","source_status":"public_url","source_group":"fd53cb6ab116fda3aa00","publication_date":"2013-05-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-972db73d60","original_id":"arc_spuf_3017434","tier":"A","category":"RECOVERY_HIJACK","title":"Hijacked or Stolen Account","summary":"The user's Steam account was hijacked and they had been waiting five days for a response after submitting proof of ownership via CD-keys. Steam Support agent Sterling replied requesting additional purchase information regarding a ComputerGames.ro transaction via SMS to verify ownership, but the user reports no further response was provided.","quote":"Hello Moise,\nIf you have purchased software through ComputerGames.ro via an SMS message, please provide the following information:\n-Phone number the game was purchased from\n-The CD Key for the purchased game\n-Date of purchase\nAfter verifying proof of ownership, we will gladly assist you with this issue.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3017434.html","source_host":"web.archive.org","source_status":"public_url","source_group":"5363299788a59814880e","publication_date":"2012-11-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5069ad71ce","original_id":"arc_spuf_2809788","tier":"A","category":"BAN_NO_REASON","title":"Unable to purchase anything on steam getting jarateed off Steam Support won't help","summary":"A Steam user experiencing purchase errors contacted support, and received an automated or canned reply stating their account was locked due to disputed Mastercard payments on multiple games. Steam Support instructed the user to contact their bank to withdraw the chargeback to unlock the account.","quote":"Hello,\nA staff member has replied to your question:\nHello Tester,\nThank you for contacting Steam Support.\nThe purchase of the following games on your Steam account justin97927 with a Mastercard ending in **** has been disputed:\nResident Evil 5 \nFEAR Complete Pack\nRed Orchestra 2 - Digital Deluxe Edition \nTerraria\nSuper ID Software Pack\nDriver: San Francisco\nFEAR 3\nDino D-Day\nDay of Defeat \nNuclear Dawn\nDead Island \nUnreal Tournament 2004\nThe Steam account has been automatically locked due to the payment dispute and is restricted from purchasing, gifting, trading, CD Key activation, and Steam Community access. Additionally, the disputed purchase has been removed from the account.\nTo unlock your account, you will need to contact your bank and have the bank withdraw the chargeback, cancel the dispute and return the funds to Steam for this purchase. \nAs soon as the chargeback dispute is settled your account, and the disputed game, will automatically unlock. \nIf your bank is unable to withdraw t","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2809788.html","source_host":"web.archive.org","source_status":"public_url","source_group":"073f3738e86d1e77bfc7","publication_date":"2012-07-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3b245906f","original_id":"arc_spuf_3288597","tier":"A","category":"RECOVERY_HIJACK","title":"Proof of hijacked account with paysafecard!!!","summary":"Steam Support agent Jorge responded to a hijacked account ticket after 24 days, requesting ownership verification details such as credit card information, PayPal data, or a handwritten support ticket code next to a retail CD key. The message was sent on July 15, 2015.","quote":"Olá Pedro,\n Obrigado por entrar em contato com o Suporte Steam.\n Peço desculpas pelo nosso atraso.\n No intuito de investigar a sua questão precisamos nos certificar de que você possui os softwares e a conta Steam em que os mesmos estão instalados.\n Se você comprou softwares pelo Steam com um cartão de crédito, por favor confirme o tipo do cartão (Visa, Mastercard, Discover, American Express), nome completo e os quatro últimos dígitos do cartão usado na(s) compra(s).\n Se você comprou softwares pelo Steam através de PayPal, por favor, informe os dados de cobrança do titular da conta do PayPal (nome e endereço) e o número de recibo do PayPal pela compra. O recibo (Invoice ID) será composto de 16 a 18 números. Talvez esteja listado como \"Order Description Number\".\n Se você registrou softwares comprados em loja, por favor, escreva à mão o código deste chamado (Support Ticket Number) 8391-SHCB-4927 no cartão de referência rápida ou adesivo acima da CD Key (o número não deve ser escrito em um papel à parte ou inserido com um editor de imagem) e responda com uma foto digital ou cópia digitalizada (scaneada) da CD Key em formato .jpg. Por favor, certifique-se que está enviando uma imagem colorida e não uma cópia.\n Se você tiver alguma dificuldade em localizar a CD Key na embalagem, por favor acesse o link:\n URL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\n Exemplo de imagens aceitas:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n Após verificar as provas de que você é a pe","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3288597.html","source_host":"web.archive.org","source_status":"public_url","source_group":"664c459d21b488ff1a79","publication_date":"2015-07-19","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1cda2d8d94","original_id":"arc_spuf_3239438","tier":"A","category":"HACK_THEFT","title":"Stolen items and hijacked account","summary":"The user reported stolen items including an AWP Boom and P90 Trigon. Steam Support replied with a security checklist, promising to restore the items and reset the password once completed, but then delayed further communication.","quote":"We apologize for the delay.\nYour account security appears to have been compromised.\nYou must do the following to ensure that the account is secure before your items will be returned:\n1) Scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.\n2) Change your SteamPowered.com Support Account password and the password for the e-mail account you are using to contact Support. If you no longer have access to the email that is associated with your account, please reply with your new email address.\n3) In the future, ensure that you do not log in to your Steam account on a public computer, such as a net café or LAN center. Only use your Steam account on a computer that you have regularly secured with the method that was provided in step 1.\n4) Before entering your Steam account information into *any* website, ensure that the website's address begins with \"https://steamcommunity.com/...\" or \"https://store.steampowered.com/...\" Any website that does not match this pattern is a phishing website designed to steal your account information. Many phishing websites claim to be Steam forum posts or offer free Steam games or in-game items. They are often linked via chat or comments from an unknown user or a friend's account that has already been hijacked.\nThe items will not be returned until you have completed the list above (in the order provided).\nPlease notify us when you have completed the checklist. We will restore the items and reset your password.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3239438.html","source_host":"web.archive.org","source_status":"public_url","source_group":"a3ceaa9670fc443abad3","publication_date":"2014-05-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-733b2556d8","original_id":"arc_spuf_3201381","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account compromised","summary":"Steam automated system sent a Steam Guard login code email triggered by an access attempt from a new browser located in Krasnodon, Ukraine, while the user was experiencing ongoing account compromise issues despite formatting their PC and changing passwords.","quote":"Dear ****, \nWe've received a request to access your Steam account from a new browser \nlocated at IP address: 195.58.251.233\nOur records show this IP address is in KRASNODON LUHANS'KA OBLAST' UA\nIf that location does not reasonably match your location or the location of your\nInternet Service Provider, then follow this link for more information: Verify Login Location\nIf the information provided does not match then do not proceed, close the browser window, and change your password immediately.\nIf you did not attempt this action, please change your password immediately.\nTo complete this process, enter the following special access code into the \nauthorization dialog before trying to log in again:\n*****\nThanks for helping us maintain the security of your account.\nThe Steam Support Team\nhttp://www.steampowered.com \nThis notification has been sent to the email address associated with your Steam account. \nFor information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm. \nThis email message was auto-generated. Please do not respond.\nVALVE © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3201381.html","source_host":"web.archive.org","source_status":"public_url","source_group":"e0fddfe8f7d5cbcd7cff","publication_date":"2013-11-19","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b21f64ae7","original_id":"arc_spuf_3073273","tier":"A","category":"RESTORE_REFUSED","title":"How do I have my hijacked items back?","summary":"The user's account was hijacked and Steam Support reset their password to restore access, but the user notes support is not restoring their items. Steam Support replied asking for a list of lost items and approximate dates and times. The user provides a detailed list of lost Team Fortress 2 items spanning January 15 to January 17.","quote":"Hello Timepiece,\nCan you please provide a list of all the items and the approximate time and date that they have been lost from your account?\nIf you have any further questions, please let us know - we will be happy to assist you.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3073273.html","source_host":"web.archive.org","source_status":"public_url","source_group":"d71d3a047e33f90c4aea","publication_date":"2013-02-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-034051d1ca","original_id":"arc_spuf_2931618","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support and Hijacked items","summary":"Steam Support notified a trader that they received items stolen from hijacked accounts and warned that the account could be permanently disabled if the activity continues, leaving the user worried about how to identify stolen items in future trades.","quote":"Our records show that you received a number of items/gifts that were stolen from hijacked Steam accounts. We have removed all of these items/gifts from your account.\nPlease refrain from accepting stolen items/gifts or the account may be permanently disabled. Valve reserves the right to refer the matter to the appropriate authorities if such activity continues.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2931618.html","source_host":"web.archive.org","source_status":"public_url","source_group":"eaab1f922bb4cf69077a","publication_date":"2012-09-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffd3b6da18","original_id":"arc_spuf_2922016","tier":"A","category":"RECOVERY_HIJACK","title":"Your account has been locked send support message for hijacked account","summary":"Steam Support responded to a locked account inquiry by requesting a handwritten physical CD Key photo for Call of Duty: Black Ops to verify ownership. The user reported they discarded the physical packaging long ago and cannot provide the requested scan.","quote":"Hello,\nIn order to investigate this issue, we must verify your ownership of the CD Key of Call of Duty: Black Ops.\nPlease handwrite your Support Ticket Number 6034-TFZX-3737 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nhttp://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2922016.html","source_host":"web.archive.org","source_status":"public_url","source_group":"18562845a51c48e7cccc","publication_date":"2012-09-04","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc6e73126a","original_id":"arc_spuf_2564386","tier":"A","category":"BAN_NO_REASON","title":"Hijacked,and steam dosnt want to help.","summary":"The user states their account was hijacked and subsequently disabled by Steam Support after being accused of involvement in hijacking another user's account. Steam Support responded that the account violated the Steam Subscriber Agreement and will not be reactivated.","quote":"Hello,\nThank you for contacting Steam Support.\nWe have found activity in this Steam account related to the hijacking of another user's Steam account.\nPer the Steam Subscriber Agreement, we have disabled the account and any games contained in it. The account will not be reactivated. \nThe Steam Subscriber Agreement can be found at:\nhttp://store.steampowered.com/subscriber_agreement/","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2564386.html","source_host":"web.archive.org","source_status":"public_url","source_group":"5fca8bbed2fdfb35488d","publication_date":"2012-02-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd1a927f82","original_id":"arc_spuf_1990969","tier":"A","category":"RECOVERY_HIJACK","title":"Help would be appreciated | Account getting hacked","summary":"An automated Steam Guard login code email was sent to the user after an attempt was made to access their account from a new computer or web browser. The user is seeking advice on how to secure their account and email after receiving this notification.","quote":"Dear (acc name), \nWe've received a request to access your Steam account from a new computer or web browser. To complete this process, enter the following special access code into the authorization dialog before trying to log in again:\n(code)\nIf you did not attempt this action, please change your password immediately. \nThanks for helping us maintain the security of your account.\nThe Steam Support Team\nhttp://www.steampowered.com \nThis notification has been sent to the email address associated with your Steam account. \nFor information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm. \nThis email message was auto-generated. Please do not respond.\n© Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1990969.html","source_host":"web.archive.org","source_status":"public_url","source_group":"185ab69d8491b0735902","publication_date":"2011-07-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0aa0b3b7f9","original_id":"arc_spuf_1940327","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support for hijacked account","summary":"On June 18, 2011, the user's Steam account was hijacked after their email was compromised. Steam Support replied requesting PayPal billing information and a specific 16-18 digit Invoice ID for a Garry's Mod and Counter-Strike: Source bundle to verify ownership.","quote":"Hello My name,\n\nThank you for contacting Steam Support.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\nYou purchased Garry's Mod + Counter-Strike: Source through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1940327.html","source_host":"web.archive.org","source_status":"public_url","source_group":"9d723d0ef882a8092ba8","publication_date":"2011-06-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab77c59562","original_id":"arc_spuf_1673953","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account HACKED??","summary":"The user received an automated Steam email notification regarding a request to update the contact email address and change account access. The automated system provided a confirmation code to complete the process.","quote":"We've received a request to update the contact email address associated with your Steam account. \nTo complete this process, enter the following confirmation code into the settings dialog you've left open in Steam: (A code)\nYour email address will be used to assist you in changing your Steam password or regaining access to your Steam account, should you ever need help with those things. \nIf you did not request this change, don't worry - your account information will \nremain unchanged. No further action is required.\nThanks for helping us maintain the security of your account.\nThe Steam Support Team\nhttp://www.steampowered.com \nThis notification has been sent to the email address associated with your Steam account. \nFor information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm. \nThis email message was auto-generated. Please do not respond.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1673953.html","source_host":"web.archive.org","source_status":"public_url","source_group":"fd22e32a6745042206db","publication_date":"2010-12-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b12dcbd13a","original_id":"mkt_0051","tier":"A","category":"RECOVERY_HIJACK","title":"My favorite platform right now","summary":"This text is an excerpt from a Steam help or policy page instructing users on how to recover a stolen account through Steam Support.","quote":"Go to Steam Support and select “My Account was stolen and I need help recovering it.” Follow the instructions to reset your password, remove unauthorized access, and enable Steam Guard Mobile Authenticator if it was disabled.","source_url":"https://ca.trustpilot.com/review/store.steampowered.com?page=4","source_host":"ca.trustpilot.com","source_status":"public_url","source_group":"9ac900939fc45b8c6924","publication_date":"2024-11-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-849053e185","original_id":"mkt_0057","tier":"A","category":"RESTORE_REFUSED","title":"Valve, 'Security and Trading' (Dec 9, 2015): stealing Steam goods is 'a real business for skilled hackers'","summary":"Steam published FAQ text addressing users who have been scammed and asking about their options for recovering items or money.","quote":"READ ME Expanded FAQ (Recommended)\n\nQ: I've been scammed, what are my options to get back my items/money? A: We're sorry to hear so. The things you can do are:","source_url":"https://store.steampowered.com/oldnews/19618","source_host":"store.steampowered.com","source_status":"public_url","source_group":"ae8ed9df1c8169bb07a8","publication_date":"2015-12-09","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e87273ee2a","original_id":"pp_1j0mj2","tier":"A","category":"TRADE_REVERSAL","title":"A Stuff-up on Valve Cost me $600 Dollars and Why Steam Support is Weak","summary":"The user lost items worth approximately $600 USD in a trade after an inventory glitch temporarily altered craft numbers on items. Steam Support refused to reverse the trade or return the items, stating that trades confirmed by the user are final and that users are responsible for verifying trade contents.","quote":"As you have agreed upon the trade by confirming it multiple times, we will be unable to recover any items/gifts that have been traded.\n\nDuring the trade, the system has you verify and re-verify it if any changes are made to the trade. It is your responsibility to ensure you are receiving the correct items/gifts at the time of accepting the trade.\n\nWe will investigate this user and take appropriate action. Please note that you will not receive a notification about any action taken as a result of this report.\n\nSome examples of trades that you should not agree to are:\n\n- Trading items/gifts for money outside of the Steam Community Market\n- Trading items/gifts for CD keys\n- Trading items/gifts and expecting them to be returned to you through a verbal agreement\n- Trading items/gifts for nothing in return in","source_url":"https://www.reddit.com/r/tf2/comments/1j0mj2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c2ac928ad43a69d6004","publication_date":"2013-07-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e180f7e612","original_id":"ppc_cubftgg","tier":"A","category":"RESTORE_REFUSED","title":"> Trade Authentication **Disabled**: You will not be required to confirm trades and will not receive email about trad","summary":"Steam policy text stating that if trade authentication is disabled, Steam Support will not provide assistance in recovering stolen items for any reason.","quote":"Trade Authentication **Disabled**: You will not be required to confirm trades and will not receive email about trades. Steam Support will also not provide you with any assistance in recovering items that may be stolen from your account, for any reason.","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/3hxawp/_/cubftgg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6abd7c1484d5a6152944","publication_date":"2015-08-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f7caa0c50","original_id":"pp_5gpalg","tier":"A","category":"TRADE_REVERSAL","title":"For one time EA came out on top over Steam.","summary":"A user contacted Steam Support requesting a price adjustment or refund for a game purchased right before a sale, having played more than the 2-hour limit. Steam Support replied after several days, stating that the cheaper price reason does not allow the user to circumvent refund requirements and denying the request.","quote":"You are free to request a refund for that reason, however that does not allow you to circumvent the refund requirements.\n\nI'm sorry you are not satisfied with the purchase you paid for this game but unfortunately we are unable to accommodate your request. \n\nLet me kn","source_url":"https://www.reddit.com/r/gaming/comments/5gpalg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eec24a59ecaff1234265","publication_date":"2016-12-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-730f66db8c","original_id":"pp_ao9mxf","tier":"A","category":"RESTORE_REFUSED","title":"Advice on what to do about this. Steam support obviously not reading the content of my refund requests...","summary":"A user requested a refund for ARMA 3 purchased for about $19 in order to repurchase it as part of a cheaper bundle with DLC. Steam Support replied that they were unable to refund the purchase, though the message text is cut off.","quote":"We have reviewed your refund request.\n \nWe are unable to refund this purchase t","source_url":"https://www.reddit.com/r/Steam/comments/ao9mxf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae27c38ffdd78cd63fc5","publication_date":"2019-02-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-736e8219af","original_id":"pp_1odm2fo","tier":"A","category":"BAN_NO_REASON","title":"Rant about steam and the unfairness.","summary":"A user complained about unfair content moderation and avatar bans on Steam regarding sexually suggestive content. A Steam Support agent replied stating that staff reviewed the content, admitted a mistake was made in the evaluation, and updated the content status.","quote":"The content was moderated by our staff based on an investigation of reports from other Steam users. After reviewing the content, it looks like we made a mistake in the evaluation; I've since updated the status of the content.","source_url":"https://www.reddit.com/r/u_Fruitbaskit92/comments/1odm2fo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"38b3215714d92eead0eb","publication_date":"2025-10-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc213ca22e","original_id":"pp_1mfh6w1","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Is this a fair way to treat customers? What do you think about that?","summary":"The user contacted Steam Support to verify the activation status of a physical product key. After initially asking for a screenshot and pressuring the user despite security concerns, Steam Support replied stating they do not offer activation state or account-related information for Steam CD Keys.","quote":"Unfortunately, Steam Support does not offer activation state or account-related information for Steam CD Keys. Simi","source_url":"https://www.reddit.com/r/Steam/comments/1mfh6w1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"729ade918097bceb2079","publication_date":"2025-08-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b281589bda","original_id":"pp_1f2gb7","tier":"A","category":"RECOVERY_HIJACK","title":"[Q] I'm in a bit of a doozy :/","summary":"Steam Support requested a handwritten physical CD key photo with the support ticket number to verify account ownership. The user is concerned because they only purchased games using TF2 items and an Amazon soundtrack, lacking traditional retail CD keys.","quote":"verify your ownership of a CD Key registered to the account. Please handwrite your Support Ticket Number directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.","source_url":"https://www.reddit.com/r/tf2trade/comments/1f2gb7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1b774bb600a75d58fe2c","publication_date":"2013-05-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3051cd7de","original_id":"pp_fjikt","tier":"A","category":"RECOVERY_HIJACK","title":"Is it just me or is Steam support the WORST","summary":"Steam Support responded to a user whose account was disabled, requesting proof of ownership such as credit card details, PayPal billing information, or a handwritten photo of a retail CD key before they can assist with the issue.","quote":"Hello, Thank you for contacting Steam Support. In order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s). If you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, expiration date, and last four digits of the card used with the order(s). If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number. If you registered software purchased at a retail location, please handwrite your Support Ticket Number ******* on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy. If you have any difficulty locating the CD Key on the packaging, please see the following link: URL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601 Example scans: http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg After verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/gaming/comments/fjikt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6ad54e5f68a595c34773","publication_date":"2011-02-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da7d59518e","original_id":"pp_cr8zi2","tier":"A","category":"RECOVERY_HIJACK","title":"So I made a factory reset on my phone and lost my autenticator","summary":"The user lost access to their Steam Guard authenticator after a phone factory reset and contacted support to recover the account. Steam Support rejected the CD keys and screenshots provided from within the account as valid proof of ownership.","quote":"Unfortunately, we are unable to accept screenshots from within the Steam account as valid proof of ownership, not the CD key you sent as this can be seen by anyone logged into the account.","source_url":"https://www.reddit.com/r/Steam/comments/cr8zi2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1df4e349acb9f354ae8a","publication_date":"2019-08-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df22f4e74e","original_id":"pp_ewndkv","tier":"A","category":"RECOVERY_HIJACK","title":"Account Stolen, Valve asks for Half-life 2 Cdkey for 15 year old account.","summary":"The user lost their 15-year-old account with over 600 games due to a phishing site. Despite providing identification and credit card information as requested on the Steam website, Steam Support agent Sandy refused to recover the account unless the user provided the original CD Key for Half-Life 2 used 15 years ago.","quote":"Hello, \n\nI'm happy to help with this problem. \n\nFirst of all, thank you for the information you provided. In order to make any changes to the account, we need to make sure that you have created this account. The only way to do this is to share the first CD Key used when creating this account with us.\n\nI would like to point out that you will not be allowed access to the account unless you provide this information.\n\nWhen you access this information requested from you, please write to us again. We can help you immediately.\n\nThanks, \n\nSteam Support  \nSandy","source_url":"https://www.reddit.com/r/Steam/comments/ewndkv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c323435e93e650a1ded1","publication_date":"2020-01-31","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-050900cfcf","original_id":"pp_2nk0z2","tier":"A","category":"RECOVERY_HIJACK","title":"How STEAM rekt me.","summary":"The user's account was automatically locked and restricted by Steam due to suspected unauthorized access. The automated system instructed the user to contact Steam Support and provide proof of ownership to regain access.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations\n\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2nk0z2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be2aca27126d725b9ca0","publication_date":"2014-11-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4447887275","original_id":"pp_2hputd","tier":"A","category":"RECOVERY_HIJACK","title":"What should i do?","summary":"Steam Support responded to a user requesting to delete games from their library by asking for valid proof of ownership, such as credit card details, PayPal billing information and Invoice ID, or a handwritten photo of retail CD keys with the ticket number 4485-HLVN-4655. The user responded explaining they purchased the keys from third-party websites using PayPal and were unsure how to provide the requested retail proof.","quote":"If you purchased software through Steam with a credit card, please reply to this message with the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number 4485-HLVN-4655 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nURL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\n\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/Steam/comments/2hputd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b9fc48da79ad0c1e68cb","publication_date":"2014-09-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-363ba89aeb","original_id":"pp_2bordq","tier":"A","category":"RECOVERY_HIJACK","title":"What Category should i put this in ticket?","summary":"Steam Support issued an automated notice stating that the account may have been accessed by an unauthorized person and temporarily restricted its modifications and core functionalities. The message instructs the user to contact support and provide proof of ownership to regain access.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/Steam/comments/2bordq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"73ca144f5dce3f723d1e","publication_date":"2014-07-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce930fe024","original_id":"pp_2ai5hi","tier":"A","category":"RECOVERY_HIJACK","title":"MY ACCOUNT HAVE BEEN SUSPENDED.. what shold i do?","summary":"Steam automated system sent an alert to user taemo15 on July 10, 2014, stating that the account may have been accessed by someone else and temporarily restricting account modifications, purchasing, gifting, trading, and community access until the owner contacts support and verifies ownership.","quote":"Steam Support Alert for taemo15 - 10 July 2014\nThis account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations\n\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/Steam/comments/2ai5hi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ade06bb6adf7f575cf13","publication_date":"2014-07-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db5a9ef245","original_id":"ppc_d1dnsqy","tier":"A","category":"RECOVERY_HIJACK","title":">For Steam Support to assist you with removal, we will need to verify your ownership of account. Please provide as mu","summary":"Steam Support requested proof of account ownership, such as the original email address, handwritten wallet codes, or retail CD keys, before assisting with a removal request. The user responded asking if only the original email would suffice because they moved and no longer have physical wallet codes.","quote":"For Steam Support to assist you with removal, we will need to verify your ownership of account. Please provide as much of the following as possible: \nThe first email address that was used on the Steam account.\nIf you added funds to your account using a Steam Wallet Code, please handwrite your Support Ticket Number 4716-QUFX-2152 on the card or receipt above the code (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the code in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number 4716-QUFX-2152 on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nURL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://www.reddit.com/r/Steam/comments/4bc5m0/_/d1dnsqy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"613292d63a1e2461ffbf","publication_date":"2016-03-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5708e7f41","original_id":"pp_1sfcf0v","tier":"A","category":"BAN_NO_REASON","title":"Is it safe to redeem random game keys on Steam?","summary":"A user asked Steam Support whether redeeming random keys from friends or bundles risks account penalties. Steam Support replied that accounts are only restricted for violating the Steam Subscriber Agreement and advised that games purchased on other platforms cannot be activated on Steam.","quote":"A Steam account will only be restricted for actions that violate the Steam Subscriber Agreement or Steam Online Conduct Rules.\n\nPlease review the Steam Subscriber Agreement and Steam Online Conduct Rules. \n\nAlso, Ideally, games which were purchased on another platform, cannot be activated on Steam.\n\nTo enjoy playing games on Steam, you have to buy them on Steam or register them with a valid CD Key.","source_url":"https://www.reddit.com/r/Steam/comments/1sfcf0v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe2cf75cc720924bb546","publication_date":"2026-04-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65a89ab4f3","original_id":"pp_oyof9","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"IAMA Tf2er Who Lost Both His Games That Were Traded With Tf2 Items AMA","summary":"A user lost Skyrim and Modern Warfare 3 games that they had previously acquired via trading TF2 items when the games were revoked. Steam Support agent Vince replied with generic troubleshooting steps regarding Windows registry permissions and game cache verification, ignoring the actual issue of revoked traded games.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nIf you are currently running Vista or Windows 7, please complete the instructions in the following link:\n\nTitle: Windows 7 and Vista Troubleshooting\nLink: http://support.steampowered.com/kb_article.php?ref=5688-IFHZ-2170\n\nIf you are running in Windows XP, take the following steps:\n1) Exit Steam.\n2) Go to the \"Start\" menu, select \"Run\", type \"regedit\" and click \"OK\".\n3) Navigate to the following registry key: HKEY_CURRENT_USER\\SOFTWARE\\VALVE\n4) Right click and select \"Permissions\"\n5) Check the \"Allow\" boxes for \"Admin\" and \"System\" for both \"Full control\" and \"Read\".\n\nThe remaining steps apply to *all* versions of Windows.\n\nPlease also verify the GCF for this game as outlined here:\n\nTitle: Verifying Game Cache Files (GCF)\nLink: http://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335\n\nNote: Files may fail to verify. This is normal and can be ignored.\n\nThen test the issue.\n\nIf you still have difficulty, you may also need to manually run secondary installers required by this game.\n\nExit Steam entirely.\n\nBrowse to your Skyrim installation folder (Usually C:\\Program files\\Steam\\Steamapps\\common\\skyrim\\)\n\nRun the following installers:\n\n...\\Steamapps\\common\\skyrim\\DirectX10\\dxsetup.exe\n...\\Steamapps\\common\\skyrim\\DotNetFX\\dotnetfx35setup.exe\n...\\Steamapps\\common\\skyrim\\VCRedist\\vcredist_x86.exe\n\nReboot your computer and test the issue again.","source_url":"https://www.reddit.com/r/tf2trade/comments/oyof9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6713003157878f854be7","publication_date":"2012-01-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4fe1574c09","original_id":"pp_1vea9zx","tier":"A","category":"RESTORE_REFUSED","title":"am I screwed? Did I just miss my chance to get the controller I have waiting 3 months for?!!","summary":"A user who changed their Steam store region was unable to purchase a reserved Steam Controller due to regional availability. Steam Support refused to manually revert the store region change, citing a mandatory 3-month cooldown period, and closed the ticket.","quote":"Hello,\n\nWelcome to Steam Support, I'm here to assist you.\n\nIt appears that you've previously proxied or used VPN to disguise your actual location in order to make purchases in another region, or to register Wallet Codes not available in your region. You will need to wait 3 months before you can update your store country again. In the meantime, you can continue making purchases by using a local payment method that matches your current store country settings on your Steam account.\n\nContinuing to use IP proxy or VPN software may extend the 3-month wait. Please disable any VPN or IP proxy software when you're using Steam or remove it from your computer to avoid this issue.\n\nAt this time, Steam Support is not able to help you in updating your store country. You'll need to wait 3 months before you can make further changes to your store country/Steam Wallet currency.\n\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\n\nSteam Support","source_url":"https://www.reddit.com/r/SteamController/comments/1vea9zx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"907152195f142b3b5e49","publication_date":"2026-08-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0477235b1","original_id":"ppc_mrvvrxv","tier":"A","category":"TRADE_REVERSAL","title":"Hello everyone!\n\nFor start I wanna said two things:\n\n1. I'm not a DOTA 2 player\n\n2. I want to ask something close to \"tr","summary":"The user's Steam account was compromised and the unauthorized person spent approximately $35 from their Steam wallet on a Dota 2 market item. Steam Support replied that Community Market transactions are final and refused to reverse or refund the purchase.","quote":"Unfortunately, Community Market transactions are final and cannot be reversed or refunded.","source_url":"https://www.reddit.com/r/DotA2/comments/1kko3he/_/mrvvrxv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1aa940bd04b05c0557bc","publication_date":"2025-05-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45853f60e4","original_id":"pp_1rql8ix","tier":"A","category":"BAN_NO_REASON","title":"is my account done for? my steam account has been locked ):","summary":"The user's Steam account containing valuable in-game progress was permanently locked following a purchase attempt. When the user contacted Steam Support, agent Ayeh refused assistance, stated the account violated the Steam Subscriber Agreement regarding account trading, and closed the ticket with a warning that future requests would be ignored.","quote":"I understand where you're coming from and as much as we'd love to help, the account has been locked for violating the Steam Subscriber Agreement based on the account activity, community reports, and other factors.\n\nPlease note that Steam accounts are non-transferable. They are not intended to be bought, sold, or traded.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the lock may be closed without a reply.\n\nSteam Support\n\nAyeh","source_url":"https://www.reddit.com/r/marvelrivals/comments/1rql8ix/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0e832275d927374ddd0b","publication_date":"2026-03-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-206e926095","original_id":"ppc_n34uoxi","tier":"A","category":"BAN_NO_REASON","title":"Insanely off & pointless. I have reasons for it.\n\nFirst, i want to highlight this part from the steam support reply:\n\n\"Y","summary":"Steam Support locked the user's account and closed their ticket because the user stated they reside in Iran, a region subject to business restrictions. The support reply states that new purchases and game activations are locked, and support cannot assist users in sanctioned regions.","quote":"Your message to Steam Support contains an explicit statement that you reside in a region with which Steam cannot do business. The account you're using has been locked as a result. Already purchased games will remain accessible, but new purchases and game activations are locked. In addition, Steam can't offer help for issues that effect users in sanctioned regions so this request will be closed.","source_url":"https://www.reddit.com/r/steamsupport/comments/1lyvvr7/_/n34uoxi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"80ad443e32dd053d2f94","publication_date":"2025-07-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ad30883f4","original_id":"arc_spuf_3286615","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"No response from Steam Support tickets","summary":"The user complains that Steam Support has not responded to their support ticket for over a week. They include the automated confirmation message received after submitting additional information.","quote":"Hello,\n Thank you for submitting your question to our staff. We will respond to your question by email.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3286615.html","source_host":"web.archive.org","source_status":"public_url","source_group":"85794f1c093f6ec60533","publication_date":"2015-06-19","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57b153513b","original_id":"arc_spuf_2714249","tier":"A","category":"BAN_NO_REASON","title":"Steam support wont help...","summary":"The user received a VAC ban in Modern Warfare 2 and contacted Steam Support to appeal. Steam Support replied with a standard automated template stating that the ban was applied legitimately for cheat usage and will not be removed.","quote":"Hello *my name*,\nThank you for contacting Steam Support.\nOur system indicates that this account has been permanently banned by the Valve Anti-Cheat (VAC) from Modern Warfare 2 Multiplayer for use of cheats or other unauthorized modifications to the game (such as a console unlocker, etc.).\nWe will not disclose the cheats which were detected, nor will we provide the date and time the infraction took place. We have confirmed that the ban on the account was applied legitimately and it cannot be removed.\nThis ban does not affect other titles on the account.\nThe account may still be used to play the single-player campaign and Spec Ops missions.\nWe cannot move game subscriptions from accounts which have been banned by VAC.\nIf you choose to purchase a new copy of this game, please create a new Steam account to register the game to. Remove all cheats from your system before you install (if you do not know where the cheats were installed, you may want to consider reformatting the machine and starting over with a new installation of your operating system).\nFor more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam Online Conduct:","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2714249.html","source_host":"web.archive.org","source_status":"public_url","source_group":"23d62833d44f2e56bd2e","publication_date":"2012-05-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40e07874b4","original_id":"arc_spuf_1861216","tier":"A","category":"BAN_NO_REASON","title":"Vac banned for no reason","summary":"The user received a permanent VAC ban and contacted Steam Support for an explanation. Steam Support replied with a standard template stating that the ban is permanent, will not be lifted, and no details regarding the detection will be provided.","quote":"Our system indicates that the account has been permanently banned by the Valve Anti-Cheat system (VAC) - Steam Support is unable to lift the ban.\nWe will not disclose the cheats which were detected, nor will we provide the date and time the infraction took place. VAC has confirmed that the ban on the account was applied legitimately.","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1861216.html","source_host":"web.archive.org","source_status":"public_url","source_group":"02bab71f080667203107","publication_date":"2011-04-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d98925f990","original_id":"ext_tickets_5d4186b9727c13","tier":"A","category":"RESTORE_REFUSED","title":"Many people are losing item via clicking links where steam guard is enabled and steam support doesn't not restore items.","summary":"Valve's policy text explains that Steam Support does not restore lost or stolen items because duplication would negatively impact the economy and item scarcity on the Steam Market.","quote":"we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.","source_url":"https://www.reddit.com/r/DotA2/comments/r55bd7/many_people_are_losing_item_via_clicking_links/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97fbda4f560aae307e00","publication_date":"2021-11-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7452253af9","original_id":"ext_tickets_53d08866976bd4","tier":"A","category":"BAN_NO_REASON","title":"Help solve this situation...","summary":"The user's Dota 2 account received a matchmaking/game ban. Steam Support replied with a standard automated message stating the account violated community rules regarding boosting, account sharing, or buying/selling accounts. The user later reported the account was unblocked after community help.","quote":"This account has been banned from matchmaking in Dota 2.\n\nThis happened because behavior was noticed in the account that seriously violated the rules of the Dota 2 community. Below are examples of behavior that could lead to a ban.\n\nThis account may have done one or more of the following:\n\n- actions with the aim of artificially pumping up the rating of the account;\n- providing your account for the game to other users, which may lead to unfair matchmaking;\n- buying, selling or exchanging accounts;","source_url":"https://www.reddit.com/r/DotA2/comments/qpjije/help_solve_this_situation/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3562ab18a51175d9030","publication_date":"2021-11-08","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc681382ae","original_id":"ext_tickets_cfeb559d5888da","tier":"A","category":"TRADE_REVERSAL","title":"Valve refusing a refund for Battle Cup ticket when servers were bugged and we couldn't play.","summary":"Steam Support initially refused to refund a Battle Cup ticket due to server failure, but after the user's post reached the front page of Reddit, agent Brian issued an exception and credited the user's Steam Wallet.","quote":"We've taken a closer look at this and will be able to make an exception. I see that your Battle Cup match had a failure in which the game wasn't counted. Given that consideration, we've credited your Steam Wallet for the Battle Cup ticket you purchased recently.\n\n\nI'm sorry for the frustration this caused. If we can help with anything else, please let us know.\n\n\nRegards,\nBrian","source_url":"https://www.reddit.com/r/DotA2/comments/kls1vd/valve_refusing_a_refund_for_battle_cup_ticket/","source_host":"www.reddit.com","source_status":"public_url","source_group":"242bb3f1d9cecd875a7b","publication_date":"2020-12-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7bd3e368c4","original_id":"ext_tickets_6211c5e2182f38","tier":"A","category":"RECOVERY_HIJACK","title":"Can't use my account","summary":"The user lost access to a purchased Steam account after changing its email and adding Steam Guard, triggering a system restriction. Steam Support demanded the original email address for ownership verification and stated they would close the ticket if the user could not provide it.","quote":"As previously stated, we need you to provide the account's original email address. I understand that it might be challenging to recall some information. However, we are doing this to ensure that we are talking to the rightful owner of the account.\n  \nIt is advised that you provide the previously requested information for verification of your ownership.\n  \nUnfortunately, if you're still unable to prove that you own this account, we won't be able to help you out with it, and will have to close this ticket.\n  \nSteam Support","source_url":"https://www.reddit.com/r/steamsupport/comments/1k8j8ib/cant_use_my_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"81e731bf60932ad4a933","publication_date":"2025-04-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1821a20ad3","original_id":"ext_tickets_cdf5e13f81fd88","tier":"A","category":"RESTORE_REFUSED","title":"More then 3000 Euro taken by Steam","summary":"The user's Visa card was misused to make unauthorized purchases totaling over 3,000 EUR on Steam. Although Steam Support located the fraudulent charges, agent Jax refused to issue a refund and instead told the user to contact their bank, contradicting Steam's official policy promising direct refunds for unauthorized charges.","quote":"We have found the charge or charges in our system. We recommend that you contact your bank or credit card company to have it canceled. \n\nSince we can't offer you a refund, we recommend that you check with your credit card company for alternatives. Thank you for reporting these issues.","source_url":"https://www.reddit.com/r/steamsupport/comments/1jybnax/more_then_3000_euro_taken_by_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4588b7051463f182021e","publication_date":"2025-04-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96611aa2be","original_id":"ext_tickets_a6744ee9e1c04f","tier":"A","category":"RESTORE_REFUSED","title":"I'm at my wits end with Steam customer support. Can anyone offer any advice?","summary":"A user's Steam Deck orders were stolen or lost in transit twice. Steam Support refused to send a replacement shipment and instead issued an unwanted refund, advising the user to place a new order using a different delivery address.","quote":"Thank you for the follow up and I'm sorry for your disappointment. Your ticket was escalated to me and I can unfortunately only confirm that the information you received was correct. Since the second shipment was also lost, we are not confident that the carrier can complete the delivery, and that is why our team has refunded your purchase.\n\nWe apologize for the inconvenience. If you are still interested on having a deck, you can make a new purchase but we strongly recommend that you use a different address where a successful delivery can be made.\n\nI'm sorry that we cannot help with this request.","source_url":"https://www.reddit.com/r/SteamDeck/comments/1jp0uln/im_at_my_wits_end_with_steam_customer_support_can/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0af286dea6ba9383dc0d","publication_date":"2025-04-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9fa05f72f","original_id":"ext_tickets_0323e3c51e6935","tier":"A","category":"BAN_NO_REASON","title":"Was banned with 2000eur inventory","summary":"The user received a permanent community and trade ban affecting an inventory worth 2000 EUR after trading skins for profit over 40 days. Steam Support stated the account was locked permanently for commercial use and violations of the Steam Subscriber Agreement, refusing further assistance and threatening to close future tickets without a reply.","quote":"We understand the situation that you are in.   As we mentioned in the previous ticket, the account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors.  This lock is permanent and Steam Support cannot help you further with this.  Because we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the account lock may be closed without a reply.","source_url":"https://www.reddit.com/r/ohnePixel/comments/1ji5ffm/was_banned_with_2000eur_inventory/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1651861bff87c9893c10","publication_date":"2025-03-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-09737c607c","original_id":"ext_tickets_02bddb46a30e97","tier":"A","category":"BAN_NO_REASON","title":"\"This account is associated with the theft of other users' Steam accounts\"","summary":"Steam Support permanently locked a trader's account due to alleged involvement in hijacking another user's account, refusing to provide specific evidence or unlock the account. Support stated that law enforcement would need to issue a subpoena for further information.","quote":"Thank you for contacting Steam Support. While we understand your concerns, as mentioned previously we have found activity in this Steam account related to the hijacking of another user's Steam account.\n  \nPer the [Steam Subscriber Agreement](http://store.steampowered.com/subscriber_agreement/), we have locked the account. The account will not be unlocked.\n  \nIn addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.\n  \nFurthermore, Valve's [Privacy Policy](https://store.steampowered.com/privacy_agreement/) prevents us from releasing any other account information except to comply with court orders or laws that require us to disclose such information.\n  \nIf you would like to seek legal consultation, while we can't release this information to you directly, our legal department would be happy to work with your local law enforcement agency. We would require a subpoena to release nonpublic account information.\n  \nPlease contact your local law enforcement agency to report this case. The officer handling your case will need to email a subpoena to Valve Corporation at [[email omitted]](mailto:[email omitted])\n  \nThe subpoena must clearly state the information you have provided related to this issue, as well as a specific list of the exact information bei","source_url":"https://www.reddit.com/r/steamsupport/comments/1jayxv6/this_account_is_associated_with_the_theft_of/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f51c9ea34cb93a192f0","publication_date":"2025-03-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1eceffd846","original_id":"ext_tickets_dfa4bc577a8cce","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Account hack","summary":"After the user's account was hacked and they submitted multiple support tickets regarding fraudulent transactions, Steam Support temporarily blocked the user from creating new support requests for opening too many tickets.","quote":"Because you've demonstrated and stated your intention to continue opening new requests regarding this matter, your account will be blocked from creating new Steam Support requests for a short time. Please avoid repeatedly reopening closed requests if you wish to be able to contact Steam Support. \nValve\nK** (censored)","source_url":"https://www.reddit.com/gallery/1ffdney","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed3428dc676303c03b40","publication_date":"2024-09-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2752d3e32a","original_id":"ext_tickets_c27568a4bd6e65","tier":"A","category":"RESTORE_REFUSED","title":"Missing Content Query","summary":"A user discovered that a Dead by Daylight character purchased with Auric Cells was missing from their account. Steam Support refused to restore the content, stating they found no purchase records on their end.","quote":"Although I'd like to bring better news, I'm afraid we have found no records of the character being purchased on your account, meaning we're unable to grant them to you, I greatly apologize for this.\n\nI understand how this may feel given that you recall purcashing the character, I wish I could be more of help for you but I'm afraid we're unable to provide you with these cosmetics since we have found no records on our end. For now, I would like to suggest checking if you have or had any other accounts in your system that may have been granting access to the character. \n\nI understand this information may not be the situation you were expecting but please do let us know if there's anything else you'd like to share, we'll be happy to help.","source_url":"https://www.reddit.com/r/deadbydaylight/comments/1f550lu/missing_content_query/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1b799e40d0fc6734968","publication_date":"2024-08-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea4964164e","original_id":"ext_tickets_744100a3c532d5","tier":"A","category":"BAN_NO_REASON","title":"Steam Purchase Error Help - Thought Provoking Words to Use?","summary":"Steam Support agent Carl sent a canned response refusing to lift a temporary purchase restriction on the user's account due to alleged unusual activity, providing no specific timeframe for resolution.","quote":"Hi, I understand you're eager to complete your purchase. However, we found some unusual activity on your account and our system has temporarily prevented your account from continuing to purchase items in this game. Please try again at a later time.","source_url":"https://www.reddit.com/r/TheFirstDescendant/comments/1emfbj4/steam_purchase_error_help_thought_provoking_words/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d05341f03915831e2da4","publication_date":"2024-08-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06bdcbd86e","original_id":"ext_tickets_56805fec61ad7c","tier":"A","category":"RESTORE_REFUSED","title":"Steam authenticator is a joke. Someone manged to hijacking my authenticator, change my password and steal some off my items and changed everything back","summary":"The user's account was compromised and items were stolen after the hijacker bypassed or transferred the mobile authenticator using an SMS code on October 15. Steam Support confirmed the compromise and the transfer of the authenticator, but refused to restore the stolen items citing their strict no-restoration policy.","quote":"It appears that the account was compromised, and you were able to secure it by changing the password. To help prevent unauthorized access to the account, I recommend that you keep the Steam Guard Mobile Authenticator.\n\nI recommend that you also review our Account Security Recommendations.\n\nI’m sorry to hear that your items were stolen. Unfortunately, Steam Support does not restore lost items, even in cases where an account is hijacked. For more information, please see the Steam Item Restoration Policy.\n\nFurthermore, let me provide you some details on this hijacking. It looks like the hijacker accessed your account on October 15 (PST). The hijacker knew your account name and password. In most cases, hijackers get this information through phishing sites. These sites look legitimate and are often tied with trading or tournaments but are intended to steal your login details - sometimes the malicious sites can even look like Steam.\n\nThe other way this might have happened is through malware. We have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having trouble removing this malware. After ensuring that your computer is secure, please update the password to your Steam account, e-mail, and any other accounts you have recently logged into.\n\nOn the same day, they transferred the authenticator to their own device - doing this required an SMS code sent to your phone number at 09:45:50 (PST). Transferring the authenticator reduces the trading restrictions to 2-days (rather than the normal 15-days). Since the hijacker had full","source_url":"https://www.reddit.com/r/steamsupport/comments/1gb71he/steam_authenticator_is_a_joke_someone_manged_to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c8e670b4d70b3da1af9","publication_date":"2024-10-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-447446e17d","original_id":"ext_tickets_78ee3a5f156fd0","tier":"A","category":"BAN_NO_REASON","title":"Order cancelled and banned?","summary":"A new user attempting to purchase a Steam Deck had their order automatically cancelled and account banned for alleged fraudulent payment. Steam Support replied refusing to unlock the account, citing fraudulent payment method use and violations of the Steam Subscriber Agreement.","quote":"We have found fraudulent payment method use on this Steam account.\n\nWe will not unlock the account.\n\nAttempting fraud is prohibited by the Steam Subscriber Agreement.\n\nIn addition to violation of contract, these activities may violate state and federal laws. Valve reserves the right to refer the matter to the appropriate authorities.\n\nSteam Support\nGabriel X.","source_url":"https://www.reddit.com/r/SteamDeck/comments/1g3pt7u/order_cancelled_and_banned/","source_host":"www.reddit.com","source_status":"public_url","source_group":"78af0c3d1bbe7cb22791","publication_date":"2024-10-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb0857e413","original_id":"ext_tickets_4c7b6d40fa675e","tier":"A","category":"BAN_NO_REASON","title":"Just been community banned","summary":"The user's Steam community comment mentioning a third-party marketplace was removed and their account received a community ban. The automated notice provided standard policy violation text, prompting the user to contact Steam Support.","quote":"Community content has been removed\nContent you have posted has been removed by a member of Steam Support for violations of the Steam Community & Content Guidelines.\n\nCommunity Content Removed:\nComments\n\nPlease review the Community & Content Guidelines.\n\nIf you believe this item has been removed by mistake, please contact Steam Support.","source_url":"https://www.reddit.com/r/cs2/comments/1hkjtoz/just_been_community_banned/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5cc8db9cfac9605be8a6","publication_date":"2024-12-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-931f1bab52","original_id":"ext_tickets_27b17fb73abc24","tier":"A","category":"RECOVERY_HIJACK","title":"Odzyskiwanie konta steam","summary":"A Steam user has been locked out of their 10-year-old account after losing access to their phone number and forgetting their Steam Guard code. Despite providing payment proofs, bank statements, and EA account links, Steam Support demanded a CD-key and threatened to close all future tickets. The snippet includes an automated or semi-standard greeting from Steam Support requesting ownership verification.","quote":"Witaj,\n\nDziękujemy za kontakt z obsługą klienta Steam.\n\nSłużę pomocą, gdy tylko upewnię się, że jesteś właścicielem konta.\n\nRozumiemy twoja flustracje, i to ze czasami proces werifikacyjny","source_url":"https://www.reddit.com/r/steamsupport/comments/1j6gsn2/odzyskiwanie_konta_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d7772c3e7144d805fc9","publication_date":"2025-03-08","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-600806d260","original_id":"ext_tickets_b02eb254379bc6","tier":"A","category":"RECOVERY_HIJACK","title":"Changed wireless provider, lost 20 year old Steam account forever?","summary":"A user lost access to their 20-year-old Steam account after changing phone providers and forgetting to update the Steam Mobile Authenticator. Despite providing various proofs of ownership such as debit card numbers and invoice numbers, Steam Support demanded a photo of the original first-activated physical CD key with the ticket number hand-written on it.","quote":"It appears this account is valuable and created by its owner many years ago, leaving few options as far as information we can request to build confidence you're its owner. Unfortunately, our only option is to request the account's first activated CD Key. We understand this request may be burdensome, but there are no other options for this evaluation. In order to recover this account, we must verify your ownership of the original CD Key that was used to create this Steam account. Please hand-write your Support Ticket Number HT-D4QN-F675-HPBX on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in jpg format. Please ensure that you submit a full-color image, rather than a photocopy.","source_url":"https://www.reddit.com/r/steamsupport/comments/1ishqdr/changed_wireless_provider_lost_20_year_old_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42af6c5463bce45ef4e1","publication_date":"2025-02-18","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f52238a655","original_id":"ext_tickets_e3d3593c8e425e","tier":"A","category":"RESTORE_REFUSED","title":"Founder's Edition refund denied?","summary":"The user requested a refund for the SMITE 2 Founder's Edition within the 2-hour playtime window, but Steam Support denied it, stating that in-game items were consumed, modified, or transferred on January 31. The user claims they only spent 36 minutes in the main menu and did not consume any items.","quote":"We cannot grant a refund at this time. In-game item purchases are not refundable if any items in the purchase have been consumed, modified, or transferred.","source_url":"https://www.reddit.com/r/Smite/comments/1iffwb9/founders_edition_refund_denied/","source_host":"www.reddit.com","source_status":"public_url","source_group":"83936cb615fd79ef4eed","publication_date":"2025-02-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0fc80b18cf","original_id":"ext_tickets_cf7531c5f8c0cf","tier":"A","category":"BAN_NO_REASON","title":"Steam Support","summary":"The user's Steam account was permanently locked for violating the Subscriber Agreement after changing their store region to the U.S. and making purchases. Steam Support responded with a canned message stating the lock is permanent and refusing further assistance.","quote":"The account has been locked for violating the Steam Subscriber Agreement based on account activity, community reports, and other factors. This lock is permanent, and Steam Support cannot assist you further.","source_url":"https://www.reddit.com/r/Steam/comments/1idg6jg/steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"36056efcf7c2503ea637","publication_date":"2025-01-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-574af5d771","original_id":"ext_tickets_308ae008d5b13c","tier":"A","category":"BAN_NO_REASON","title":"Steam Ban after changing region + Appeal","summary":"The user received a community ban for changing their Steam region to Ukraine. After opening a ticket, Steam Support granted a one-time exception to unban the account while warning against future region falsification.","quote":"We have detected attempts to engage in fraudulent payment activity on this Steam account. You are responsible for the actions of anyone using your account. Do not attempt to falsify your payment region. Do not allow anyone to access your account for any reason.\n\nThis activity normally results in permanent restrictions. However, I've made a one-time exception and unlocked the account.\n\nWhile we want you to continue to enjoy Steam, we will not warn you about this","source_url":"https://www.reddit.com/r/steamregionaltricks/comments/1i9q33e/steam_ban_after_changing_region_appeal/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df0b14046de637027b32","publication_date":"2025-01-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c36e07af8","original_id":"ext_tickets_d6a3ebed27c206","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"gabi coming in with the most useless fucking stupid steam support response ever","summary":"The user experienced issues with pending transactions and held funds exceeding 100 EUR. Steam Support agent Gabi responded with a canned message stating the payment is pending and to wait 24 hours.","quote":"Hello,\n\nWe apologize for the frustration. The payment is pending and might take 24 hours to get approved, please wait for it to finalize.\n\nHave a nice day.\n\nSteam Support  \nGabi","source_url":"https://www.reddit.com/r/fucksteam/comments/1i1agcz/gabi_coming_in_with_the_most_useless_fucking/","source_host":"www.reddit.com","source_status":"public_url","source_group":"52e91a617a0ddc1fde92","publication_date":"2025-01-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8d9103545","original_id":"ext_tickets_7a5f48fd3f33c6","tier":"A","category":"RECOVERY_HIJACK","title":"Why am I unable to do self recovery?","summary":"A user attempting to recover an old childhood Steam account was asked by Steam Support to provide a CD key from 2013, which they could not do. Steam Support ultimately replied stating that previous codes and general knowledge of games on the account are not considered valid proof of ownership, refusing the recovery request.","quote":"I understand it can be challenging to provide old information but we need to verify your ownership first before we can make changes on the account.\n  \nAs you've mentioned, there is indeed no phone number on the account and just to let you know, we cannot send a code to a phone number to verify ownership. Also, previous codes sent, and knowledge of games on the account are not valid proof of ownership while in this case knowledge and access o","source_url":"https://www.reddit.com/r/steamsupport/comments/1kmswgc/why_am_i_unable_to_do_self_recovery/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9911aebd980c67b2fd62","publication_date":"2025-05-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-309cf7a928","original_id":"ext_tickets_097d42a6fac82d","tier":"A","category":"RECOVERY_HIJACK","title":"Very weird things to recover account","summary":"Steam Support rejected the user's purchase receipts and credit card information as proof of ownership during an account recovery attempt, demanding instead that the user provide a physical CD key with the support ticket number handwritten directly on it.","quote":"I appreciate the information that you've provided as some of it match on the account. However, please note that screenshots of email confirmations from Steam and knowledge of password are not considered valid proof of ownership.\n\nWe require that the ticket number be handwritten on the CD Key.\n\nPlease make sure to handwrite your Support Ticket Number [Number] on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and resubmit your scan or digital photo in .jpg format for review. Please ensure that you submit a full-color image, rather than a photocopy.\n\nNote: Please use a pen with permanent ink and avoid marking over the CD Key code.\n\nExample images:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\nAfter verifying your ticket number we will gladly assist you with this issue.\n\nSteam Support\nMoy","source_url":"https://www.reddit.com/r/steamsupport/comments/1fovaex/very_weird_things_to_recover_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1b3e00f4bff0bc7c8839","publication_date":"2024-09-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eaba079f4d","original_id":"ext_tickets_f9e1de2a5a6a2d","tier":"A","category":"RECOVERY_HIJACK","title":"My brothers account has been hijacked","summary":"An automated Steam notice was triggered on the user's brother's account stating that it may have been accessed by someone else from Saint Petersburg, Russia, leading to temporary restrictions on account features.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.\n\nThis is not a ban.\n\nAt 15. May @ 1:46pm, we observed an unexpected device using your Steam account from Saint Petersburg, RU.\n\nThis may be the result of a phishing attack in which you gave Steam credentials to a fake website. It may also be a result of malware installed on your device or a shared computer you used.\n\nHere's what you should do next:\n\nDo not communicate with supposed Steam agents on any chat service. The only way Steam Support will contact you is via the help system at help.steampowered.com.\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.\n\nContact Steam Support\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/steamsupport/comments/1eextjn/my_brothers_account_has_been_hijacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"28457c161dc8c90cc837","publication_date":"2024-07-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb080d09f3","original_id":"ext_tickets_584e45841f8d4f","tier":"A","category":"RECOVERY_HIJACK","title":"Question about phishing scam techniques...","summary":"The user received an automated Steam account alert stating that their account may have been accessed by someone else, resulting in restricted functionality. The system locked the account and instructed the user to contact Steam Support to verify ownership after falling for a phishing link sent by a compromised friend's account.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\nThis account will have restricted functionality until the owner has regained access.\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.\n\nHere's what you should do next:\nContact Steam Support\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations","source_url":"https://www.reddit.com/r/steamsupport/comments/1e9tgdz/question_about_phishing_scam_techniques/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a0d3ac4d4cc3bde96ee9","publication_date":"2024-07-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a68bc6035","original_id":"ext_tickets_1137a60142849c","tier":"A","category":"RECOVERY_HIJACK","title":"I need to bypass wechat account confirmation.","summary":"Steam Support locked a user's account due to unusual activity and requested ownership verification via WeChat Pay details and a purchase screenshot. The user admits to having purchased the account on a third-party marketplace and lacks access to the required WeChat verification details.","quote":"We found some unusual activity on your account and temporarily locked it. I am glad to unlock and restore this account to you. Before making any security changes, we need more information to verify your ownership of this account.\n\nI am happy to help once we've verified the ownership.\n\nFor the protection of the account holder, we request that you verify the following information:\n\n* Attach an unaltered, fullscreen screenshot of the most recent purchase you made on the Steam account in question as shown in your WeChat Pay account.\n* The name registered to your WeChat Pay account\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.\n\nSteam Support  \nCami","source_url":"https://www.reddit.com/r/Piracy/comments/1d61bg1/i_need_to_bypass_wechat_account_confirmation/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7be172255cc394dae57","publication_date":"2024-06-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a65a27856","original_id":"ext_tickets_e4bcc5f8fb1df4","tier":"A","category":"RECOVERY_HIJACK","title":"I need to bypass wechat account confirmation.","summary":"Steam Support locked a user's account due to unusual activity and requested a WeChat Pay screenshot and account name to verify ownership. The user admits to purchasing the account on a third-party marketplace and lacks the required WeChat verification information.","quote":"We found some unusual activity on your account and temporarily locked it. I am glad to unlock and restore this account to you. Before making any security changes, we need more information to verify your ownership of this account.\n\nI am happy to help once we've verified the ownership.\n\nFor the protection of the account holder, we request that you verify the following information:\n\n* Attach an unaltered, fullscreen screenshot of the most recent purchase you made on the Steam account in question as shown in your WeChat Pay account.\n* The name registered to your WeChat Pay account\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.\n\nSteam Support\nCami","source_url":"https://www.reddit.com/r/Csgohacks/comments/1d619f0/i_need_to_bypass_wechat_account_confirmation/","source_host":"www.reddit.com","source_status":"public_url","source_group":"68f091329dde23b58586","publication_date":"2024-06-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2187f6616d","original_id":"ext_tickets_b881d1865d37f7","tier":"A","category":"RECOVERY_HIJACK","title":"My friend was hacked and even with keys and checks provided Steam Support denied to restore it multiple times.","summary":"Steam Support refused to recover a hacked account using standard verification details due to a historical security event, demanding a photo of the original physical CD Key with the ticket number hand-written on it. The user's friend was unable to provide the old CD key, leading to a recovery deadlock. Agent Jess signed the response for ticket HT-54DQ-C2QW-972J.","quote":"Thanks for the information but those were not sufficient to verify that you own the account. No need to worry, we can try another way.\n\nThis account has a historical security event that shows us that the owner has lost control over it. The security issue in question prevents us from accepting information that was added to the account after that event occurred, as we're confident was not added to the account by its owner. These circumstances along with the account's history narrow the information that we can ask for considerably, which is why we must request this account's original CD Key before we can make any changes to it.\n\nIn order to recover this account, we must verify your ownership of the original CD Key that was used to create this Steam account.\n\nPlease hand-write your Support Ticket Number HT-54DQ-C2QW-972J on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please click here for help.\n\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.\n\nSteam Support\nJess","source_url":"https://www.reddit.com/r/steamsupport/comments/1c9pegk/my_friend_was_hacked_and_even_with_keys_and/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab08df2301519fd13ce8","publication_date":"2024-04-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb222a5a46","original_id":"ext_tickets_07bc7b79c65fd0","tier":"A","category":"RECOVERY_HIJACK","title":"my account has been hijacked???","summary":"The user's Steam account was temporarily restricted by the automated system after suspicious activity was detected from Saint Petersburg, RU on March 15. The system advised the user to contact Steam Support to verify ownership and recover the account.","quote":"This account may have been accessed by someone else.  \nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.  \n  \nThis is not a ban.  \n  \n  \nAt 15 Mar @ 1:46pm, we observed an unexpected device using your Steam account from Saint Petersburg, RU.  \nThis may be the result of a phishing attack in which you gave Steam credentials to a fake website. It may also be a result of malware installed on your device or a shared computer you used.  \n  \n  \n  \nHere's what you should do next:  \nDo not communicate with supposed Steam agents on any chat service. The only way Steam Support will contact you is via the help system at help.steampowered.com.  \n  \nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of ownership for the account.  \n  \n  \nContact Steam Support  \nMore information is available here: Reclaiming a Hijacked Steam Account FAQ  \n  \n  \n  \nThis account will have restricted functionality until the owner has regained access.  \nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/steamsupport/comments/1bfts36/my_account_has_been_hijacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57929f7097f146de6573","publication_date":"2024-03-16","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c94043a0c6","original_id":"ext_tickets_06454a2496b998","tier":"A","category":"RECOVERY_HIJACK","title":"Currently dealing with the \"posted or upvoted suspicious content\" ban that recently hit a bunch of innocent users","summary":"A user received a response from Steam Support agent Shane requesting ownership verification via a paysafecard purchase transaction details and PIN after facing a suspicious content account ban.","quote":"Thank you for bringing this to us.\n\nThough, before we can further assist you, we need to verify the ownership of this account.\n\nBecause this Steam account has a paysafecard purchase on it, please send us the requested information below.\n\nNote: You can retrieve the following information even if you haven't created a paysafecard website account before.\n\nNavigate to https://www.paysafecard.com/en/balance-check/ and enter your paysafecard PIN and numerical\nClick on the details next to your paysafecard credit and find your purchase with Global Collect BV.\nClick on the amount or the down-pointing arrow to expand the transaction details.\nAttach a screenshot of the payment details, including the Transaction ID.\n\nSteam Support,\nShane","source_url":"https://www.reddit.com/r/steamsupport/comments/12ksov8/currently_dealing_with_the_posted_or_upvoted/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32316d762a40ce78f956","publication_date":"2023-04-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee7fb30750","original_id":"ext_tickets_5c4c70636697bc","tier":"A","category":"HACK_THEFT","title":"This account has violated the Steam Terms of Service Agreement.\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying an","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"This account has violated the Steam Terms of Service Agreement. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying an [removed] [removed]","source_url":"https://www.reddit.com/r/Steam/comments/1jnn15y/this_account_has_violated_the_steam_terms_of/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17037ead74a177529c72","publication_date":"2025-03-30","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b17641fed9","original_id":"ext_tickets_62b85c4c71839c","tier":"A","category":"BAN_NO_REASON","title":"Got community banned with inventory worth thousands","summary":"A user received an automated community ban message stating their account violated the Steam Terms of Service, locking their inventory worth approximately €7,000. The user claims they do not know what they did wrong and are seeking help.","quote":"This account has violated the Steam Terms of Service Agreement.\n\nThis account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been permanently disabled.","source_url":"https://www.reddit.com/r/steamsupport/comments/1j630un/got_community_banned_with_inventory_worth/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa9a6fa9fc922e71062f","publication_date":"2025-03-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d48eb9ff9b","original_id":"ext_tickets_f3d29bc79ec421","tier":"A","category":"BAN_NO_REASON","title":"PLEASE HELP ME WITH THIS, I GOT SUSPENDED FOR NO REASON IN THE MIDDLE OF A CS2 GAME!!!!!!!!!!!","summary":"The user's account was locked by an automated Steam security notice during a CS2 game, restricting access and trading until 2038. The user reports having about 1000 EUR worth of CS2 skins and no suspicious activity on their email or phone.","quote":"This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\nThis account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/steamsupport/comments/1idsmwq/please_help_me_with_this_i_got_suspended_for_no/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b98929d0942fb66da9ac","publication_date":"2025-01-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-963709ea51","original_id":"ext_tickets_598f0f8b50de8c","tier":"A","category":"BAN_NO_REASON","title":"Banned account with founder edition","summary":"The user's account was permanently banned after changing their payment method and purchasing a gift, resulting in the loss of their games including a founder edition. Steam Support replied with a generic canned refusal stating the lock is permanent due to unspecified violations and closed the ticket.","quote":"Hello, “my name”!\n\nThank you for contacting us.\n\nThe account has been locked for violating the Steam Subscriber Agreement based on the account activity, community reports, and other factors.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the lock may be closed without a reply.\n\nSteam Support\nEkaterina","source_url":"https://www.reddit.com/r/civ/comments/1i7gp71/banned_account_with_founder_edition/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9967540f3309b0d89b74","publication_date":"2025-01-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a6cd18ea2","original_id":"ext_tickets_36788d55189bfa","tier":"A","category":"BAN_NO_REASON","title":"what can i do ?! i have received this message this morning .  (steam)","summary":"The user received an automated notice stating that their account has been flagged by Steam Support for violations of the Terms of Service, resulting in the restriction of purchasing, gifting, trading, Market transactions, and CD-key activation.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/techsupport/comments/1fo9ymr/what_can_i_do_i_have_received_this_message_this/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d3945acb465eaa438f8","publication_date":"2024-09-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d009ca5cf","original_id":"ext_tickets_16ed1a0198cf92","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support ask me 8 years old information to verify ownership","summary":"A user trying to update their phone number contacted Steam Support and was asked for 8-year-old account creation details. Support refused to provide hints and insisted on the original email or CD key to verify ownership.","quote":"Kindly note that Steam support is not able to give account information.\n  \n*\"You will need to provide the original email address or the CD key first registered to the account in order to verify ownership of the account.\"","source_url":"https://www.reddit.com/r/steamsupport/comments/1emja0f/steam_support_ask_me_8_years_old_information_to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee654fdb70c84edbffd7","publication_date":"2024-08-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5b75d9d38","original_id":"ext_tickets_ab7e71b7325a7e","tier":"A","category":"BAN_NO_REASON","title":"This account may have been accessed by someone else.\nemoji:help: Help","summary":"An automated Steam system notice states that the account may have been accessed by someone else and restricts modifications, prompting the user to contact Steam Support. This is accompanied by a user report detailing an account recovery issue regarding an old 2009 CD key.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/steamsupport/comments/1eldj3z/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebc739e31c1a891b49e0","publication_date":"2024-08-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92f11cf2d5","original_id":"ext_tickets_03f579c68f1f5c","tier":"A","category":"RECOVERY_HIJACK","title":"This account may have been accessed by someone else.","summary":"The automated Steam system locked an account due to suspected unauthorized access and restricted modifications, prompting the user to contact Steam Support. The accompanying user text describes being unable to recover the account because support demands an original 2009 CD key that the current owner, who bought the account in 2016, does not possess.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/cs2/comments/1eldit1/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f37113dbc6f9aa0ee63b","publication_date":"2024-08-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-acf4ca68e1","original_id":"ext_tickets_7099e6f268d288","tier":"A","category":"RECOVERY_HIJACK","title":"This account may have been accessed by someone else.","summary":"The automated Steam system locked the user's account due to suspected unauthorized access, restricting community and trading features until the owner regains access. The user later explained they cannot recover the account because support demands an original 2009 CD-key that they do not possess.","quote":"This account may have been accessed by someone else.\n\n# This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please [contact Steam Support](steam://openurl/https://help.steampowered.com/en/wizard/HelpWithAccountStolen) so we can assist you.\n\n# This account may have been accessed by someone else.\n\nSteam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please [contact Steam Support](steam://openurl/https://help.steampowered.com/en/wizard/HelpWithAccountStolen) so we can assist you.\n\n# This account will have restricted functionality until the owner has regained access.\n\nPurchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/cs2/comments/1eldhop/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1db19785968017b8fc6","publication_date":"2024-08-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e43a2dba7","original_id":"ext_tickets_597f5fe60910b8","tier":"A","category":"TRADE_REVERSAL","title":"Scammer seller! Don't buy from Gamersuniverse.","summary":"The user purchased a 100 USD Steam wallet key from a third-party seller on May 31, 2024, which turned out to be invalid. Steam Support informed the user that the key had already been activated on May 13, 2024, and refused to replace or refund it, advising the user to contact the seller.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nThe CD Key you provided has already been registered to another Steam account on 2024-05-13 at 01:50:12 PST.\n\nUnfortunately, used CD Keys cannot be activated via Steam. This includes used CD Keys received as gifts, resold by an individual or purchased from a store selling used goods.\n\nIf you have recently purchased this product, please contact the seller to discuss a refund or exchange.\n\nCheck out our Retail CD Keys article for more information.\n\nSteam Support  \nKristina","source_url":"https://www.reddit.com/r/G2A_Help/comments/1dez1dl/scammer_seller_dont_buy_from_gamersuniverse/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e177e98b6fc6a6b36da1","publication_date":"2024-06-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae35b6593e","original_id":"ext_tickets_2bcb049c99e491","tier":"A","category":"BAN_NO_REASON","title":"My account got flagged for Fraudulent activity and I don't know what I did?","summary":"The user received an automated Steam account alert on June 11, 2024, stating their account was flagged for fraudulent activity and restricting community, trading, and purchasing features. The user reports that subsequent support tickets were immediately closed without resolution.","quote":"Steam request HT-NYGP-PJ7X-MDF8  \n𝐀𝐂𝐂𝐎𝐔𝐍𝐓 𝐀𝐋𝐄𝐑𝐓 – 11 June 2024  \nThis account appears to have been used for fraudulent activity.  \n● Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. ● Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access will be disabled.  \nThis account will have restricted functionality until this issue is resolved.  \n● Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access will be disabled. ●We allowed you to send value skins to a friend or a storage account within 1 hour. After blocking, you will receive an your verified e-mail: (My Verified email was in here and i removed it for privacy) notification. ● More information is available here: Steam Terms of Service Agreement.","source_url":"https://www.reddit.com/r/steamsupport/comments/1deijp4/my_account_got_flagged_for_fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0fdd848a629e35f2763a","publication_date":"2024-06-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da7632bbde","original_id":"ext_tickets_91844840371fbd","tier":"A","category":"BAN_NO_REASON","title":"[discussion] .What if i bought a steam account and after 3 months they did this to me? i mean i have changed the country of origin and ive purchased some things from steam and have steam guard but i o","summary":"The user received an automated Steam Support security warning stating that their account may have been accessed by someone else, resulting in restricted account functionality after connecting to Faceit. Steam Support temporarily restricted modifications and features such as purchasing, gifting, trading, and VAC-enabled online play.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1cgo9bg/discussion_what_if_i_bought_a_steam_account_and/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37d3fb4b992ac460c9e1","publication_date":"2024-04-30","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c1c5c97da9","original_id":"ext_tickets_eb03a216d3b62d","tier":"A","category":"RECOVERY_HIJACK","title":"Really Frustrating Dealing with Valve Locking my Steam Account","summary":"The user attempted to recover an old Steam account created in the 2000s, but Steam Support claimed the account was abandoned and requested a physical photo of the original CD key with the ticket number handwritten on it to prove ownership.","quote":"It appears this account was abandoned by its owner many years ago, leaving few options as far as information we can request to build confidence you're its owner.\n\nPlease hand-write your Support Ticket Number HT-DJQJ-CWMM-888D on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.","source_url":"https://www.reddit.com/r/SteamDeck/comments/18ty07u/really_frustrating_dealing_with_valve_locking_my/","source_host":"www.reddit.com","source_status":"public_url","source_group":"923712adf7a6b64f11f9","publication_date":"2023-12-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b744cb1e4b","original_id":"ext_tickets_816990c086a3a5","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support: Unable to transfer Diablo® IV license from Battle.net without CD Key","summary":"The user attempted to transfer a Diablo IV license purchased on Battle.net to Steam. Steam Support responded stating that games bought on other platforms cannot be transferred to Steam and requested proof of a valid CD Key with the ticket reference number HT-7FXR-D9RK-DT2B.","quote":"Hello,\n\nunfortunately this CD/game is not registered on the mentioned account. Please check your information and send us the correct information.\n\nPlease note, if you bought the game from the manufacturer or on another platform, then it cannot be transferred or played on Steam. In order to play the game on Steam, you must purchase it directly from Steam or activate it on Steam with a valid Steam key.\n\nIn order to assign this account to you, we also need proof of the CD Key associated with this account. Please send us a photo or scan (.jpg format) of your CD Key and also handwrite your ticket reference number HT-7FXR-D9RK-DT2B in ballpoint or felt pen on the reference card or sticker directly next to the CD Key, not on a separate piece of paper.\n\nPlease also list any email addresses you may have ever used to register this CD Key.\n\nPlease refer to the following information if the CD Key cannot be located on or in your package:URL: <some hyperlink> we have verified your CD Key, we can certainly help you with this problem.\n\nExample: <somehyperlink>\n\nSupport\n\n<Support name>","source_url":"https://www.reddit.com/r/diablo4/comments/17d1b2v/steam_support_unable_to_transfer_diablo_iv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8985d7ef6b08e072e5e8","publication_date":"2023-10-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5341063f8a","original_id":"ext_tickets_d292e52bb2df0b","tier":"A","category":"BAN_NO_REASON","title":"Steam flagged my account for fraudulent use","summary":"The user's Steam account was flagged by the automated system for suspected fraudulent activity following skin sales on the Community Market. Account functionalities such as purchasing, trading, and market access have been restricted pending Steam Support contact.","quote":"This account appears to have been used for fraudulent activity.\nSteam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.\n\nContact Steam Support\n\n\n\nThis account will have restricted functionality until this issue is resolved.\nPurchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/ValveIndex/comments/14t5405/steam_flagged_my_account_for_fraudulent_use/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4746a94e172951dcedec","publication_date":"2023-07-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7efdc8a8bc","original_id":"ext_tickets_b9d1d8eba1baea","tier":"A","category":"BAN_NO_REASON","title":"Fraudulent activity.","summary":"The user's account was permanently locked by Steam Support for alleged payment region falsification and regional pricing circumvention after their first credit card payment. Steam Support refused to unlock the account, citing violations of the Steam Subscriber Agreement.","quote":"This account was used to falsify payment region and to circumvent regional pricing and product restrictions. As a result, the account is permanently locked.\n\nFraudulent behavior is prohibited by the Steam Subscriber Agreement. The account will not be unlocked.\n\nSteam Support","source_url":"https://www.reddit.com/r/steamsupport/comments/11bvloc/fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08e55134f1b4834fc885","publication_date":"2023-02-25","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee3f74b8f8","original_id":"ext_tickets_fec7cd9c378b24","tier":"A","category":"BAN_NO_REASON","title":"Banned with no explanation. How is this okay?","summary":"The user's Steam account was permanently locked and they lost access to New World with over 1200 hours played. Steam Support replied with a canned message stating the account violated the Steam Subscriber Agreement and that the ticket is closed.","quote":"Hello,\n\nThe account has been locked for violating the Steam Subscriber Agreement based on the account activity, community reports, and other factors.\n\nPlease note that Steam accounts are non-transferable. They are not intended to be bought, sold, or traded.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the loc","source_url":"https://www.reddit.com/r/steamsupport/comments/1jq302u/banned_with_no_explanation_how_is_this_okay/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18ff615f940a1f8a30e1","publication_date":"2025-04-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58cd9ccf29","original_id":"ext_tickets_b6f3e32094fe49","tier":"A","category":"RECOVERY_HIJACK","title":"Account hacked, valve not reading my request","summary":"The user's account and email were hacked, and the hacker changed the account's email address. Steam Support sent a canned response stating the account was permanently locked for commercial purposes and refusing further assistance.","quote":"Hello,\n\nThe account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the account lock may be closed without a reply.\n\nSteam Support\nSally","source_url":"https://www.reddit.com/r/valve/comments/1jmuq1k/account_hacked_valve_not_reading_my_request/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a06e9510240f33863590","publication_date":"2025-03-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e103e04998","original_id":"ext_tickets_a6cb263fa13409","tier":"A","category":"BAN_NO_REASON","title":"Steam account functionality limited","summary":"Steam Support locked the user's account because records indicate they reside in a region where Steam cannot do business (Iran). Support stated that the lock cannot be removed while residing in a sanctioned region and that new purchases and activations are restricted.","quote":"I understand your concern. \n\nPlease note that our records indicate that you reside in a region with which Steam cannot do business. The account you're using has been locked as a result. Already purchased games will remain accessible, but new purchases and game activations are locked.\n\nIf you believe this lock was issued in error or you've since moved to a non-sanctioned region you may contact Steam Support to recover your account. You will need to provide proof that you currently reside in a non-sanctioned region as part of that request.\n\nPlease understand that while you reside in a region Steam is unable to do business with, this lock can't be removed and we will not be able to offer any assistance for issues you encounter.\n\nPlease review Section 11 of the Steam Subscriber Agreement for more specific information.","source_url":"https://www.reddit.com/r/pcmasterrace/comments/1jgf4lw/steam_account_functionality_limited/","source_host":"www.reddit.com","source_status":"public_url","source_group":"998a76872393653ce4d1","publication_date":"2025-03-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ad5cedb17","original_id":"ext_tickets_e3a9b84dcce053","tier":"A","category":"BAN_NO_REASON","title":"Please help - account locked for fraud immediately after creating and purchasing steam deck","summary":"A user created a new Steam account to purchase a Steam Deck, which was immediately locked for alleged payment fraud and then refunded. Steam Support responded stating they found fraudulent payment method use, refused to unlock the account, and cited violations of the Steam Subscriber Agreement.","quote":"We have found fraudulent payment method use on this Steam account.\n\nWe will not unlock the account.\n\nAttempting fraud is prohibited by the Steam Subscriber Agreement.\n\nIn addition to violation of contract, these activities may violate state and federal laws. Valve reserves the right to refer the matter to the appropriate authorities.","source_url":"https://www.reddit.com/r/SteamDeck/comments/1j4kauz/please_help_account_locked_for_fraud_immediately/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f057a468b74d2b3446f5","publication_date":"2025-03-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01b7bc9e5a","original_id":"ext_tickets_ea00d7afaf3705","tier":"A","category":"BAN_NO_REASON","title":"Should I Sue Steam?","summary":"A user who previously lost their original account and inventory to a hacker years ago returned to Steam recently, only to have their new account permanently locked for community fraud violations. Steam Support replied stating the account was permanently locked due to violations of the Steam Subscriber Agreement based on activity and community reports.","quote":"Hello there,  \n  \nI understand your concern and where you're coming from.  \n  \nHowever, please be advised that the account has been locked for violating the [Steam Subscriber Agreement](http://store.steampowered.com/subscriber_agreement/) based on the account activity, community reports, and other factors.  \n  \nPlease note that Steam accounts are non-transferable. They are not intended to be bought, sold, or traded.  \n  \nThis lock is permanent and Steam Support canno","source_url":"https://www.reddit.com/r/Steam/comments/1hv20h3/should_i_sue_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e23d088bb03f43ca3126","publication_date":"2025-01-06","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d95e5b1596","original_id":"ext_tickets_6e574d4e4fc0d9","tier":"A","category":"BAN_NO_REASON","title":"Steam Locked My Game Account Days Before Launch, Accused Me of Someone Else’s Ban—What Now?","summary":"Steam Support locked a developer's Steamworks partner account days before their game's launch, accusing them of being the same person as a previously banned developer. Support refused further discussion, closed the ticket, and removed all associated games from sale.","quote":"We have found that your Steamworks account is the same person that we previously banned from distributing games via Steam for violating our terms of service. The previous ban stands, and we are not interested in doing business with you under a different name. For this reason, we are ending our business relationship with you and removing all associated games from sale.","source_url":"https://www.reddit.com/r/gamedev/comments/1gq4yxz/steam_locked_my_game_account_days_before_launch/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5fb4e311c5cb70eb9ee8","publication_date":"2024-11-13","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad31d88429","original_id":"ext_tickets_7e7c20725946ab","tier":"A","category":"BAN_NO_REASON","title":"Community ban for no reason, or is it valid?","summary":"The user received an automated Steam account lock notice after posting a message offering to cash out their TF2 and CS:GO inventory via PayPal. The system restricted community, trading, market, and VAC server access until contacting support.","quote":"This account has been locked for posting or upvoting suspicious content on Steam\nWhen content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer.\n\nSuspicious content posted or upvoted by this account:\nhey, added to cashout(paypal) my tf2 backpack+csgo cases if you do buy those, i'd like to hear an offer on it\nThe account will have restricted functionality until you've contacted Steam Support. Interacting in the Community, trading, using the market, making changes to the account, and playing on VAC-secured servers will all be unavailable in the meantime.","source_url":"https://www.reddit.com/r/steamsupport/comments/1f7jlh3/community_ban_for_no_reason_or_is_it_valid/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37d33c58f6b74e63b25a","publication_date":"2024-09-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66843e8f8e","original_id":"ext_tickets_45d05988874504","tier":"A","category":"BAN_NO_REASON","title":"Acct Locked After purchase","summary":"The user purchased a Steam account originally created in Pakistan and attempted to change the wallet currency to the US, triggering a fraud lock. After the user provided the requested credit card verification details, Steam Support permanently locked the account for violating the Steam Subscriber Agreement regarding account buying and selling, and closed the ticket.","quote":"Hello,\n\nI apologize for the delay.\n\nWe appreciate the card information you've provided; no need to provide more information. \n\nUpon checking, the account has been locked for violating the Steam Subscriber Agreement based on the account activity, community reports, and other factors.\n\nPlease note that Steam accounts are non-transferable. They are not intended to be bought, sold, or traded.\n\nThis lock is permanent and Steam Support cannot help you further with this.\n\nBecause we have provided all the information we have I am closing this help request. Please note that future help requests","source_url":"https://www.reddit.com/r/PlayerAuctions/comments/1eka7s2/acct_locked_after_purchase/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f01c61ce9466875f40e","publication_date":"2024-08-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8115f44af4","original_id":"ext_tickets_6e3bc61f4e11b4","tier":"A","category":"RESTORE_REFUSED","title":"Any way to check history of deleted items?","summary":"The user contacted Steam Support regarding a missing promo hat (Brimstone from The Binding of Isaac) granted on March 26, 2015. Steam Support replied that the item was deleted the following day and stated they are unable to assist with restoring deleted items.","quote":"I've taken a look at your account and found that you were granted the Brimstone on 03/26/2015 and then deleted it the following day. \n  \nI'm sorry but Steam Support is unable to assist you with restoring deleted items. Deleting an item is a two-step process with a confirmation dialogue box before the item is deleted. Be sure that you only delete items you are certain you will never want in the future.","source_url":"https://www.reddit.com/r/tf2/comments/1i5hhxe/any_way_to_check_history_of_deleted_items/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b039a2edbd69a02cb84","publication_date":"2025-01-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6bba43d34","original_id":"ext_tickets_5e74498fda5fd5","tier":"A","category":"RECOVERY_HIJACK","title":"\"Self-recovery is not available for this account because additional security verification is required. Please contact Steam Support for assistance.\"","summary":"The automated Steam system informed the user that self-recovery is unavailable due to required additional security verification and directed them to contact Steam Support. The user later updated that they found their password and logged in.","quote":"Self-recovery is not available for this account because additional security verification is required. Please contact Steam Support for assistance.","source_url":"https://www.reddit.com/r/steamsupport/comments/14vhjw2/selfrecovery_is_not_available_for_this_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ceb42dbb8234be0fb6d","publication_date":"2023-07-10","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-382061e50f","original_id":"ext_tickets_6ad2fd3696b4b5","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam refunded my sale price game by mistake and said I have to rebuy at full price if I want them.","summary":"Steam Support mistakenly refunded a user's wallet balance after a misunderstanding regarding previous game purchases, and subsequently refused to restore the sale prices of the games when asked. When the user requested a manager, support closed the ticket with a canned response.","quote":"I am sorry we are not able to help here. \nFor information on current sales and promotions please refer to the Steam Storefront or Steam News.\nBecause we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\nSteam Support\nLin","source_url":"https://www.reddit.com/r/steamcommunity/comments/1cxkdx9/steam_refunded_my_sale_price_game_by_mistake_and/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37c9b2066ad75fac456d","publication_date":"2024-05-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0793f7e833","original_id":"ext_tickets_e43005c7a8d3d9","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account Hijacked and stolen and need help!","summary":"A user's brother had his Steam account stolen after downloading malware ('Steam Free Wallet'). Steam Support replied to the ticket requesting account ownership verification details such as credit card information, PayPal invoice IDs, or handwritten CD key photos.","quote":"Hello ******,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\nIf you purchased software through Steam with a credit card, please reply to this message with the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number 3923-SJLC-2162 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty loc","source_url":"http://www.reddit.com/r/Steam/comments/2nrgif/steam_account_hijacked_and_stolen_and_need_help/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe14cd334feda053c7f9","publication_date":"2014-11-29","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a0ecfc025","original_id":"ext_tickets_71476e8f9cae7b","tier":"A","category":"RECOVERY_HIJACK","title":"What should i do?","summary":"Steam Support responded to a user requesting to delete games from their library by asking for valid proof of ownership, such as credit card details, PayPal billing info and Invoice ID, or a handwritten photo of retail CD keys with the ticket number. The user is unsure how to proceed because they purchased keys from external websites.","quote":"If you purchased software through Steam with a credit card, please reply to this message with the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number 4485-HLVN-4655 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nURL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\n\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"http://www.reddit.com/r/Steam/comments/2hputd/what_should_i_do/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b9fc48da79ad0c1e68cb","publication_date":"2014-09-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04dfd7e31d","original_id":"ext_tickets_82dfd3d4f91145","tier":"A","category":"RECOVERY_HIJACK","title":"Had to submit ticket to steam, saw my old tickets, remembered why i hated steam and vowed never to buy anything from them (steam cites privacy policy against my own account)","summary":"Steam Support responded to a user whose account was suspended, requesting credit card or PayPal ownership verification details before investigating the issue. The text cuts off mid-sentence during the verification instructions.","quote":"Hello ******,\n\nThank you for contacting Steam Support.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\nIf you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, expiration date, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and t","source_url":"http://www.reddit.com/r/Steam/comments/1tlbb8/had_to_submit_ticket_to_steam_saw_my_old_tickets/","source_host":"www.reddit.com","source_status":"public_url","source_group":"122878e26cd3f364c9f8","publication_date":"2013-12-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c1a29cae02","original_id":"ext_tickets_0149431dd9b886","tier":"A","category":"RECOVERY_HIJACK","title":"[Q] Steam ownership and verification of steam account(s) ?","summary":"Steam Support replied to a user named Amit who reported being scammed, requesting proof of account ownership via credit card details, PayPal information, or a handwritten CD key photo with ticket number 2670-EHVM-8238 before proceeding with the investigation.","quote":"Hello Amit,\n\nThank you for contacting Steam Support.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\nIf you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number 2670-EHVM-8238 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.\n\nIf you have any difficulty locating the CD Key on the packaging, please see the following link:\nURL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601\n\nExample scans:\nhttp://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg\nhttp://support.steampowered.com/images/faq/2347-KDFN-4366/cdkey2.jpg\n\nAdditionally, please provide any possible Steam account names or email addresses you may have used previously.\n\nAfter verifying your proof of ownership we will gladly assist you with this issue.","source_url":"http://www.reddit.com/r/Dota2Trade/comments/18vfjs/q_steam_ownership_and_verification_of_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1c0eb016dd2b025f5f4","publication_date":"2013-02-20","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cbf136936d","original_id":"ext_tickets_b920b45cd8333a","tier":"A","category":"RECOVERY_HIJACK","title":"[Q] So I submitted a ticket to German steam support","summary":"Steam Support responded to an account recovery request submitted in German, asking the user to provide a handwritten ticket reference number next to a physical CD key or specific credit card, Click & Buy, or PayPal transaction details to verify ownership.","quote":"Hello, you assign to this account, we first need a proof of software / CD Keys that is / the associated with such account. Please send us a photo or a scan (. Jpg format) of your CD key and note also handwritten Your Ticket Reference. 7361-EUAG-0750 by pen or marker on the reference card or sticker next to the CD key, not on a separate sheet of paper. If you have purchased a game directly through Steam, please send us the following information check with your credit card, which you have purchased from Steam. visa / or MasterCard, name of cardholder, and the last four digits of the credit card number if you bought a game directly through Steam, please send us all the details of your transaction with Click & Buy, including customer number, invoice number, transaction number, date and amount. If you have purchased a game directly through Steam, please send us all the details of your transaction with PayPal, including name, customer number, invoice number, transaction number, date and amount. Please include any e-mail addresses, you may have ever used with this account. Please read the following information, if the CD key is not on or in your packaging to find: URL: http://support.steampowered.com/kb_article.php?ref=7480- WUSF-3601 After we have checked your CD Key, we can ensure you with this problem Greetings, Steam Support Team","source_url":"http://www.reddit.com/r/tf2trade/comments/157s5o/q_so_i_submitted_a_ticket_to_german_steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7329ab68caa3c4217b7c","publication_date":"2012-12-21","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fbf8078e32","original_id":"ext_tickets_d71fd3f7762ff3","tier":"A","category":"RECOVERY_HIJACK","title":"[QUESTION] Having a bit of trouble getting back into an account that I deleted the email for. Any ideas?","summary":"A user requested help recovering an old Steam account where the registered email was deleted and the username was forgotten. Steam Support agent SupportTechPaul responded asking for ownership verification details such as credit card information, PayPal billing info, or retail CD keys.","quote":"Hello Thomas, Thank you for contacting Steam Support. In order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s). If you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s). If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number. If you registered software purchased at a retail location, please handwrite your Support Ticket Number [redacted] directly on the quick reference card or sticker above the CD Key (the number should not be","source_url":"http://www.reddit.com/r/Steam/comments/wwpib/question_having_a_bit_of_trouble_getting_back/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2b9674526a2993085c3","publication_date":"2012-07-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24f10f2617","original_id":"ext_tickets_ed46229bc03053","tier":"A","category":"RECOVERY_HIJACK","title":"Having a bit of trouble getting back into an account that I deleted the email for. Any ideas?","summary":"A user requested help recovering an old Steam account for which they forgot the username and deleted the associated email. Steam Support agent SupportTechPaul replied asking for ownership verification details such as credit card info, PayPal billing details, or handwritten retail CD keys.","quote":"Hello Thomas,\nThank you for contacting Steam Support.\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\nIf you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\nIf you registered software purchased at a retail location, please handwrite your Support Ticket Number [redacted] directly on the quick reference card or sticker above the CD Key (the number should not be","source_url":"http://www.reddit.com/r/Steam/comments/wwg8w/having_a_bit_of_trouble_getting_back_into_an/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e56f6f27e4daa5aba401","publication_date":"2012-07-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0107752cdb","original_id":"ext_tickets_849c1c9b08d84d","tier":"A","category":"RECOVERY_HIJACK","title":"Is it just me or is Steam support the WORST","summary":"Steam Support responded to a user with a disabled account, requesting proof of ownership such as credit card details, PayPal information, or a handwritten CD key photo before they can assist with account recovery.","quote":"Hello, Thank you for contacting Steam Support. In order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s). If you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, expiration date, and last four digits of the card used with the order(s). If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number. If you registered software purchased at a retail location, please handwrite your Support Ticket Number ******* on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy. If you have any difficulty locating the CD Key on the packaging, please see the following link: URL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601 Example scans: http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg After verifying your proof of ownership we will gladly assist you with this issue.","source_url":"http://www.reddit.com/r/gaming/comments/fjikt/is_it_just_me_or_is_steam_support_the_worst/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6ad54e5f68a595c34773","publication_date":"2011-02-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1913dca8e6","original_id":"ext_tickets_805c6c0402aef5","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"The user received an alert that their account was accessed by someone else and contacted Steam Support. Support requested the original CD key, rejected the alternative keys provided by the user, and subsequently closed the support ticket without offering further assistance for account recovery.","quote":"Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.","source_url":"https://www.reddit.com/r/Steam/comments/1gh2ots/rsteam_monthly_community_support_thread/lwq3k7c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46a636a09db7ca8d835f","publication_date":"2024-11-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b64325c130","original_id":"ext_tickets_492f0ec44e29d5","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"Steam Support replied to a user's account recovery ticket, stating that their provided payment information and email receipt are not considered valid proof of ownership and explaining what a self-service kiosk is.","quote":"To clarify, the first attachment you're providing us is a Przelewy24 (Smart2Pay) purchase information. The second attachment is a Steam email receipt, which is not considered as valid proof of ownership.\n\nAlso, a Kiosk is a type of self-service kiosk that is able to receive a bill payment in exchange for a service or good rendered. A kiosk machine is a stand-alone device designed to facilitate automated tasks such as order placement, payment processing, and customer service interactions. Typically equipped with an interactive touchscreen, these machines offer a user-friendly interface for customers.","source_url":"https://www.reddit.com/r/Steam/comments/1gdx9nk/what_is_steam_kiosk/lu6flpf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e493388eaf77e4cf65d2","publication_date":"2024-10-28","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab0e04399d","original_id":"ext_tickets_5151b7d138a5a0","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"This is a general Steam help or community advice text instructing users to contact Steam Support for mobile authenticator removal while providing proof of ownership.","quote":"When all fails and the error keeps happening, it may be less frustrating to contact Steam Support and let them remove the mobile authenticator for you. Just make sure you have [proof of ownership](https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A) at hand when they ask you for it.","source_url":"https://www.reddit.com/r/Steam/comments/1dsq6qv/rsteam_monthly_community_support_thread/lc0r05s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5e5eef25899bcb14c80d","publication_date":"2024-07-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-234e353f20","original_id":"ext_tickets_6af2fafda52038","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"Steam Support informed the user that knowledge of account login details, games, playtime, and access to the originally linked email and phone number are insufficient proof of ownership to recover the account. This demonstrates Steam Support's strict and often criticized standard for proof of ownership during account recovery.","quote":"Kindly note that simply knowing the login information for the account, including games and items owned and playtime does not count as a valid proof of ownership. Furthermore, knowing and being able to access the email, and phone number first linked to it, is insufficient for us to conclude that you own the account.","source_url":"https://www.reddit.com/r/steamsupport/comments/1dghf52/is_there_any_way_to_see_the_first_activated_cd_key/l8q2rnf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4230a656be958dbbaaf7","publication_date":"2024-06-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c5f9f98a1","original_id":"ext_tickets_83e82b24509f8d","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"Steam Support notified the user that another individual provided stronger proof of ownership, and the account was consequently restored to that other user. Support concluded the current user is not the rightful owner and pointed them to the Contested Accounts help article.","quote":"Another user has provided stronger proof of ownership for this account.\n  \nThe account has been restored to that user following our determination that you are not the owner.\n  \nPlease review our [Contested Accounts](https://support.steampowered.com/kb_article.php?ref=5889-QIPK-3863) article for additional information.\n  \nSteam Support\nVince","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1dasqox/steam_account_hijacked_with_2fa_turned_on_and_no/l7mmq25/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a2012a495722554802d","publication_date":"2024-06-08","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fcf16a92ee","original_id":"ext_tickets_e8554dccfe8ed1","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"Official Steam help text outlining the steps users should take to recover a compromised account, including using the password recovery tool, providing proof of ownership like purchase receipts and original email addresses, and contacting Steam Support if automated recovery fails.","quote":"1. **Use the \"I Forgot My Password\" Option**:\n   * Go to [Steam's account recovery page]().\n   * Select \"I forgot my Steam Account name or password.\"\n   * Enter the original email address or phone number associated with the account.\n   * Follow the prompts to prove your ownership of the account.\n2. **Provide Proof of Ownership**:\n   * When prompted, provide any and all information that proves you are the original owner of the account. This can include:\n      * Original email address used to create the account.\n      * Purchase receipts from games bought on Steam.\n      * Payment method details (last four digits of the credit card, PayPal transaction ID, etc.).\n      * Activation keys for any games.\n      * Screenshots of your Steam profile or game library.\n3. **Contact Steam Support Directly**:\n   * If the automated recovery process doesn't work, you need to contact Steam Support directly.\n   * Go to [Steam Support]().\n   * Scroll down and click \"Help, I can't sign in.\"\n   * Select \"My account has been stolen and I can't recover it.\"\n   * Follow the prompts and provide detailed information about the account and proof of ownership.","source_url":"https://www.reddit.com/r/steamsupport/comments/1d6m54j/my_account_got_hacked_please_help/l6vmnoz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f612ce95461d2046866c","publication_date":"2024-06-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4933599c4a","original_id":"ext_tickets_adfc8e4d571e46","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"Steam support policy text explaining that users can contact support to verify account ownership and restore access using purchase proof or payment method details.","quote":"Use the \"Contact Steam Support\" option and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.","source_url":"https://www.reddit.com/r/Steam/comments/1ax2439/i_got_message_pls_help/krl2qzk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b76b2ffd23bbe09b832b","publication_date":"2024-02-22","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94c5899f5b","original_id":"ext_tickets_8f21204e1f3c92","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"This text is an excerpt from a Steam Support help page detailing the official recovery process for users who have lost access to their phone and mobile authenticator. It explains how users can utilize email authentication or contact support to remove the authenticator by providing proof of ownership.","quote":"Help! I sold or lost my phone and I can't log in anymore! What do I do?\n\nIf possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below.\n\nIf you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Use the \"Help me with my issue\" button at the top right of this page to get help removing your authenticator. If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of account ownership within your ticket.","source_url":"https://www.reddit.com/r/valve/comments/19e70ck/i_got_hacked/kjaxesa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dae208ec1f309faab4fa","publication_date":"2024-01-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49830d2920","original_id":"ext_tickets_1922125ad6f089","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"This text is an official Steam Support FAQ page explaining the procedure and consequences of requesting an account deletion. It does not relate to account or item theft.","quote":"How do I delete my account?\n\nIf you think that you will not return to play the games on your Steam account, you can request that Steam Support delete your account and all associated information. Steam Support will verify that you are the owner of the account via proof of ownership. The account will then be restricted from making purchases and using community features for 30 days while it is queued for deletion. We’ll remind you at the end of the 30 days.","source_url":"https://www.reddit.com/r/DotA2/comments/1k7jyz0/my_fiend_committed_suicide_because_valve_wouldnt/mp6od4h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f58ab656ee39a73180b","publication_date":"2025-04-26","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47739fa76d","original_id":"ext_tickets_2ba12939fd92a1","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"Steam Support agent Zane rejected the user's bank statements and ID as valid proof of account ownership, refusing to assist further until different requested information is provided.","quote":"Hello,  \n  \nI understand your eagerness to recover the account. Please know that the attachment you've provided do not count as valid proof.  \n  \nWhile we appreciate your willingness to provide your ID, we actually require a different type of information to verify your account ownership  \n  \nWe haven’t received the information we require to further assist you. Until we have received this information, we won’t be able to provide the requested assistance.  \n  \nFeel free to attach the previously requested information in your next response, and we will be happy to help you with your request. \n\nSteam Support  \nZane","source_url":"https://www.reddit.com/r/steamsupport/comments/1jdyjrr/freaking_out_cant_access_account_and_steam/mihat2x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5665f9cb9c3ae182dc3b","publication_date":"2025-03-18","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9e075f01a","original_id":"ext_tickets_8b15f9642a0d6a","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"Steam Support agent Rene informed the user that their email receipts are insufficient proof of account ownership because the account used a retail Steam Wallet code. Support requested a full-color digital photo or scan of the physical Steam Wallet code card to proceed with account recovery.","quote":"Hello!\nSorry for the late reply!\n\nWhile we appreciate you for providing additional information, kindly note that the attachment you provided which contain Steam-issued email receipts is not a valid proof of ownership as well as the knowledge of purchases added on the account.\n\nBecause this account has added Steam Wallet funds with a Steam Wallet Code purchased at retail and activated with the account, please send us a digital photo or a scan of the Wallet code.\n\nPlease ensure that you submit a full-color image that contains the complete Wallet Code card. Generally it's best to provide an image of the side of the card that contains the code that was activated, but if you're not sure feel free to attach images of both sides of the card.\n\nIf you can't provide this information please let us know and we can review other options.\n\nSteam Support\nRene","source_url":"https://www.reddit.com/r/SteamScams/comments/1iu9kak/my_account_was_stollen_its_there_some_form_to/mdwkauo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"50c1c7d10a8dab8690aa","publication_date":"2025-02-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8acbe56cc3","original_id":"ext_tickets_68ade291b8f060","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"This text outlines Steam's policy and instructions for resetting the mobile authenticator via SMS or providing proof of ownership to recover account access through Steam Support.","quote":"If the phone number of your account is up-to-date, you can still reset the mobile authenticator via SMS that way. On the Steam Support main page, click on \"My account\", \"Steam Guard Mobile Authenticator\", \"I deleted or lost my Steam Guard Mobile Authenticator\". If you are unable to do that step, you will need to gather information that qualifies as proof of ownership. Steam Support demands such proof if you want them to gain back access through them.","source_url":"https://www.reddit.com/r/Steam/comments/1h41srp/rsteam_monthly_community_support_thread/m3e2i2u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"317795fd26283708bb0a","publication_date":"2024-12-23","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43a8e3660c","original_id":"ext_tickets_41bd92fb27c931","tier":"A","category":"BAN_NO_REASON","title":"Reddit Comment Ticket Log","summary":"An excerpt from Steam's help documentation explaining the reasons why account locks are issued and how they function.","quote":"Account Locks are issued for various reasons related to violations of the Steam Subscriber Agreement. Some locks are intended to freeze an account in its current state until the account's owner contacts Steam Support to resolve the issue, and others are intended as temporary or permanent restrictions applied in response to a violation of Steam's rules. Any account lock's notification message will tell you what's restricted and why.","source_url":"https://www.reddit.com/r/steamsupport/comments/1kn3pch/account_banned_with_no_warning_or_explanation_i/msfhujw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22dbdca9c6075632c436","publication_date":"2025-05-15","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54cc6cc940","original_id":"ext_tickets_0edb8fd9694a21","tier":"A","category":"BAN_NO_REASON","title":"Reddit Comment Ticket Log","summary":"This text reproduces the official Steam Support policy page detailing the reasons why community bans are issued, such as piracy, payment fraud, account hijacking, scamming, and harassment.","quote":"Community bans are issued for\n\n* Piracy or Hacking\n  This includes using an unauthorized (\"hacked\") Steam client to access Steam, attempting to register fake \nCD Keys or attempting to register a CD Key which has been published on the internet.\n\n* Payment Fraud\n  Any fraudulent credit card use, credit card chargebacks, or PayPal chargebacks (regardless of when the transaction occurred).  Redeeming Fraudulent Gifts. Never accept a gift from an unknown user.\n\n* Hijacking or Sharing Accounts\n  Do not use Steam accounts which you did not create.  Account Theft and other Deliberately Deceptive Activity.  Any attempt to gain access to someone else's account is considered account theft.  Buying, Selling, or Trading Accounts. Accounts which have been bought, sold or traded will be restricted.\n\n* Scamming, Impersonation, or Social Engineering\n  This includes any type of scam targeting a Steam user over Steam Chat or other systems outside of Steam, or deliberately submitting false information to Steam Support.\n \n* Abuse and Harassment\n  An account used to abuse or harass others will be blocked from using Steam Community features.","source_url":"https://www.reddit.com/r/tf2/comments/1h4u6gd/vorobey_allegedly_banned_for_cheating/m01bzqw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e292ddf34706464f54f","publication_date":"2024-12-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34ab3bd99f","original_id":"ext_tickets_f0f571b4d92217","tier":"A","category":"RESTORE_REFUSED","title":"Reddit Comment Ticket Log","summary":"A user shared an example of a Steam Support response regarding a duplicate or already activated CD key purchased from a third-party marketplace. Steam Support confirmed the key was registered to another account on 2022-09-08, stated that used keys cannot be activated, and recommended contacting the seller for a refund.","quote":"hello,  \nWith regards to \"game key in question\", it had the correct title but the CD Key you provided has already been registered to another Steam account on 2022-09-08 at 04:56:52 PST.\n\nUnfortunately, used CD Keys cannot be activated via Steam. This includes used CD Keys received as gifts, resold by an individual or purchased from a store selling used goods.\n\nAnd yes, we could only recommend that you contact the seller to discuss a refund or exchange.\n\nCheck out our Retail CD Keys article for more information.\n\nSteam Support","source_url":"https://www.reddit.com/r/Kinguin/comments/1fuyfxk/scammed_by_keysgo/lq5ff35/","source_host":"www.reddit.com","source_status":"public_url","source_group":"334998b0fc738bd63a38","publication_date":"2024-10-03","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b316f20ffe","original_id":"ext_tickets_505281866c98ba","tier":"A","category":"BAN_NO_REASON","title":"Reddit Comment Ticket Log","summary":"The user received an automated notice stating that their account has been flagged by Steam Support for Terms of Service violations, disabling purchasing, gifting, trading, market activities, and CD-key activation.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/Steam/comments/1f6bs0g/rsteam_monthly_community_support_thread/loobfjb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb9a77fde646aea24c55","publication_date":"2024-09-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d70cf2a035","original_id":"ext_tickets_272803a7266635","tier":"A","category":"RESTORE_REFUSED","title":"Reddit Comment Ticket Log","summary":"Valve's policy text outlines the strict purchase requirements needed for certain account features or restrictions, stating that CD keys and gifts do not qualify and that Steam Support cannot remove the restriction.","quote":"You must have a valid Steam purchase that is between 7 days and a year old with no recent chargebacks or payment disputes.\n\nAdditionally, Wallet credit, games, and DLCs are valid purchases. CD keys and gifts are not.\n\nAlso note that Steam Support cannot remove this restriction.","source_url":"https://www.reddit.com/r/Steam/comments/1f7evbx/can_anyone_explain_how_to_remove_this/ll6vxz0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ca440f441104c82ac13","publication_date":"2024-09-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a62c479199","original_id":"ext_tickets_66b46b1abbd8b1","tier":"A","category":"RESTORE_REFUSED","title":"Reddit Comment Ticket Log","summary":"Steam Support responded with a templated message requiring a direct Steam Store purchase to lift a restriction, stating that CD keys and gifts do not qualify and the restriction cannot be removed.","quote":"Please make a Steam Store purchase. Wallet credit, games, and DLCS are valid purchases CD keys and gifts are not Steam Support cannot remove this restriction.","source_url":"https://www.reddit.com/r/Steam/comments/1f7evbx/can_anyone_explain_how_to_remove_this/ll6vxr3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fade644db174ff012e01","publication_date":"2024-09-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1afda9bd66","original_id":"ext_tickets_e1388e7b343acf","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"Steam Support replied to a user's ticket in English, providing standard anti-phishing warnings and requesting account ownership verification via credit card details and CD key photos.","quote":"Hello,\n\n\n\nWe are replying in English because there are currently no operators available who can write to you in the language of your message. This allows us to start helping you as soon as possible. If you prefer, you can continue to reply in your language instead of English.\n\n Please note Valve or Steam staff will never contact you through Steam Chat, Discord, Skype, or anywhere outside of Steam, will never ask you for your login or billing information, or to trade us your items. We kindly ask you to [report these users through the Steam Community](https://support.steampowered.com/kb_article.php?ref=1927-RTSV-6909). Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams.  \n\nTo proceed with this request, we first need to confirm that you are the account owner. Please send us the information below about any credit card purchases on the account:  \n\n1. The cardholder's first and last name and billing address (including street, city, country, and zip/postal code):  \n\n2. Last 4 digits of the credit card number (only the last 4, please):  \n\n3. Card type (Visa, Mastercard, Discover, American Express):  \n\n4. Valid daytime phone number, including country code or area code:\n\nAlso, you can send us the CD Key registered to your Steam account. This can be a CD Key received from an online retailer or a physical store.  \n\nThen, attach an image of that CD key. The image should be a digital photo or scan of the CD Key in .jpg format, or a screenshot of the CD key as it appears in your digital purchase receipt. Please ensure that you submit a full-color image, rather than a photocopy.  \n\nCheck out our [Retail CD Keys](http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601) art","source_url":"https://www.reddit.com/r/steamsupport/comments/1f5q3fp/i_fell_in_the_i_accidentally_reported_you_scam/ll3sh1x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cc75dde4608e69b9832","publication_date":"2024-09-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-144a8a6d73","original_id":"ext_tickets_415e0984564fb2","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"The user received an automated system message stating that self-recovery is not available for their account and they must contact Steam Support for assistance, forcing them to wait longer for a resolution.","quote":"Self-recovery is not available for this account because additional security verification is required. Please contact Steam Support for assistance.","source_url":"https://www.reddit.com/r/steamsupport/comments/1exqi8r/steam_account_recovery/lj88z2x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0e4c4c9cf156cd20889","publication_date":"2024-08-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ad7cc5690","original_id":"ext_tickets_c980977f047fe1","tier":"A","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Steam Support agent named Sasha informed the user that additional information is needed to recover their account, specifically requiring them to verify ownership of the original email address and create a new support ticket using it. The agent stated that failure to do so will result in support being unable to make changes to the account.","quote":"Hello,\n\nI apologize for the delay.\n\nPlease note that CD Key is a printed combination of letters and numbers, found on a card, sticker, or disc included with your game's packaging. For online purchases the CD Key is usually included in the emailed purchase receipt.\n\nIt looks like we're still missing some information from you in order to help with this issue.\n\nYou will need to verify ownership of the original email address used to create this account.\n\nPlease create a new support ticket using the first email address associated with the Steam account as the ticket contact email. Make sure that you are logged out of any Steam accounts before creating this ticket. Also reference this ticket number in the new ticket: **************\n\nIf you no longer have access to the original email address, you will need to contact the email provider to recover it.\n\nPlease note, if you are not able to perform this action we will not be able to make changes to the account.\n\nSteam Support\nSasha","source_url":"https://www.reddit.com/r/steamsupport/comments/1bg4ymh/steam_account_hijacked_and_locked/kvu3r8z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"03768e2f7ab13eac5fa5","publication_date":"2024-03-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10923ea9ad","original_id":"ext_corrupt_53f30e575ea9b5","tier":"A","category":"TRADE_REVERSAL","title":"My account was \"Hijacked\" but there has to be something more to it. Steam won't cancel the transation.","summary":"The user lost 205 USD when their wallet funds from a knife sale were used to buy an overpriced Dota 2 card on the Community Market despite having Steam Guard enabled. Steam Support replied that accounts can be compromised via phishing or malware, and refused to reverse the market transaction stating that all Community Market purchases are final.","quote":"Hello there,  \n  \nAccount hijackers have several common methods of attack, most of which rely upon misinformation or deception.  \n  \nWith that said, if activity occurred on your account you do not recognize, it may mean your account or computer has been compromised.  \n  \nSomeone may have gained access to your Steam account through spoofing, phishing, or malware.  \n  \nAs an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account.  \n  \nIf you suspect your computer is infected with malware, we have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having trouble removing this malware.  \n  \nAdditionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.  \n  \nI understand the eagerness on this matter, however, I'm sorry we can't be of more help with this, but we don't reverse o","source_url":"https://www.reddit.com/r/steamsupport/comments/1bwi67r/my_account_was_hijacked_but_there_has_to_be/","source_host":"www.reddit.com","source_status":"public_url","source_group":"11942391db942fd08304","publication_date":"2024-04-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7a1b242f7","original_id":"ext_corrupt_fbf81b8baa4c19","tier":"A","category":"BAN_NO_REASON","title":"[Q] my other account in trade ban","summary":"A user received a trade ban on a secondary account holding around 300 USD and 250 keys after trading high-value items like Dragonclaw Hooks. Steam Support Tech Grant replied on June 27, 2014, stating that market restrictions are placed automatically by the system and cannot be modified or removed by support.","quote":"Hello,\n\nThank you for contacting Steam Support.\n\nMarket restrictions are placed automatically by our system and Steam Support will be unable to modify or remove them.\n\nThese restrictions are designed to protect user accounts and the Steam Economy.\n\nIn order to use the Community Market you are required to have a purchase of wallet credit or made a Steam purchase that is between 30 days and a year old and you have had Steam Guard enabled on your account for at least 15 days with no Steam Support assisted password changes.\n\nRecent changes to your account information may also restrict certain features of the Steam Community for a limited time.\n\nAdding a new payment","source_url":"http://www.reddit.com/r/Dota2Trade/comments/2a4ysv/q_my_other_account_in_trade_ban/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c86d1d41852f475a9dc","publication_date":"2014-07-08","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed460a373b","original_id":"ext_web_850160360117a4","tier":"A","category":"HACK_THEFT","title":"Steam Support","summary":"This is a snippet of the general Steam Support landing page describing how users can log in to get help, contact support, or request refunds.","quote":"Recovering a Stolen or Hijacked Steam Account\n\nLog in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in\nLog in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in","source_url":"https://help.steampowered.com/","source_host":"help.steampowered.com","source_status":"public_url","source_group":"5a1b095da35bfe1dd7c5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8dace4165c","original_id":"ext_web_6983db29fc9243","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support - Account Stolen","summary":"This is published Steam Support policy text advising users to secure their email accounts to prevent repeated account theft or interference during the support recovery process.","quote":"Changing the password on your email account will ensure a hijacker can't steal your Steam account a second time, or interfere with assistance from Steam Support ...","source_url":"https://help.steampowered.com/en/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e56d3ddfdb198d2caf65","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-8add17a6d0","original_id":"ext_web_626de04bd14716","tier":"A","category":"HACK_THEFT","title":"Recovering a Stolen or Hijacked Steam Account","summary":"This is an excerpt from a Steam Support help page regarding the recovery of stolen or hijacked accounts.","quote":"Recovering a Stolen or Hijacked Steam Account\n\nYou can always contact Steam Support for account recovery even if someone has changed the account's email address, password, and phone number. If you're getting ...","source_url":"https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"8a19401ffb1f76467853","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-75f3da0e8c","original_id":"ext_web_e8dadf6496b369","tier":"A","category":"API_KEY_THEFT","title":"API Scam Prevention Guide","summary":"This is an excerpt from a Steam help article explaining what a Steam API key is and how it grants access to create and decline trade offers.","quote":"Steam's API key gives access for services to freely create and decline trade offers. The only circumstances you would ever require using an ...","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id\\u003d2926756889","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4791d8d188d0fbc8f9ec","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a94067d7a9","original_id":"ext_web_d5d1393b39250d","tier":"A","category":"API_KEY_THEFT","title":"What is Steam API Scam and How to Avoid It?","summary":"Steam help documentation explaining how phishing pages can steal active Steam sessions alongside creating visible API keys.","quote":"Instead of only creating a visible API key, phishing pages can try to steal your active Steam session. This can happen through a fake “Sign in through Steam ...","source_url":"https://skin.land/blog/what-is-a-steam-api-scam/","source_host":"skin.land","source_status":"public_url","source_group":"9cf56d175b5a9ee09d72","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bacbd1fc88","original_id":"ext_web_0f30ee50f00fa5","tier":"A","category":"RESTORE_REFUSED","title":"I had money in my wallet. At one point I noticed that the ...","summary":"Valve's policy text explains that accounts are typically compromised through phishing rather than hacking, meaning users surrendered their credentials and Steam Guard access themselves.","quote":"Accounts are phished not hacked. You gave away all your account details. The account name, the password and the KEY to the door, the Steam Guard ...","source_url":"https://steamcommunity.com/groups/community_market/discussions/0/664957644709105793/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5d14b3b9cd1a004eea40","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1a79314c0","original_id":"ext_tp_9ecd3a4f8e8a44","tier":"A","category":"RESTORE_REFUSED","title":"","summary":"Excerpt from the Steam Subscriber Agreement stating limitations of liability and disclaimers of guarantees by Valve.","quote":"NO GUARANTEES\n\nTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER VALVE NOR ITS AFFILIA...","source_url":"https://www.trustpilot.com/review/steamcommunity.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"0575756b546cb3b78f13","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3220302965","original_id":"ext_tp_bebc35d43568a3","tier":"A","category":"RESTORE_REFUSED","title":"Refuse to deliver products with no reason, lying thieves","summary":"The user was unable to redeem a digital gift card sent by a friend on Steam and contacted support. Steam Support ignored the receipt showing it was a digital purchase, initially demanded a photo of a physical card, and then responded with a canned refusal stating the gift card cannot be redeemed.","quote":"I understand you're having trouble redeeming the digital gift card.Unfortunately, this gift card cannot be redeemed on your account.","source_url":"https://www.trustpilot.com/review/steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4b7b37acc315a53bd40a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4522b47bb","original_id":"ext_dork_b159c551036ab6","tier":"A","category":"RESTORE_REFUSED","title":"I lost many of my items and if theres a chance i could get it ...","summary":"Steam Support informed the user that the chances of recovering lost items are very low because Valve generally does not restore items lost through scams or social engineering.","quote":"Unfortunately, the chances of getting the items back are very low. Valve generally does not restore items lost through scams or social ...","source_url":"https://www.reddit.com/r/SteamScams/comments/1ucd96j/i_lost_many_of_my_items_and_if_theres_a_chance_i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"161cd91a8076f4e8e83a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7856d6ef82","original_id":"ext_dork_7ce36bc5a3d1b7","tier":"A","category":"RESTORE_REFUSED","title":"Is Steam Item Restoration Policy outdated now with 7 day ...","summary":"Steam Support states its policy that it will no longer restore lost items because they often exchange hands multiple times before a restoration request is made.","quote":"Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they ...","source_url":"https://www.reddit.com/r/Steam/comments/ha2vdm/is_steam_item_restoration_policy_outdated_now/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d27f96310975c8f076bb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e52433502e","original_id":"ext_dork_32ebcba59b6103","tier":"A","category":"RESTORE_REFUSED","title":"Steam will no longer return your items under any ...","summary":"Steam policy text stating that Steam will no longer return lost or stolen items under any circumstances.","quote":"Steam will no longer return your items under any ...","source_url":"https://www.reddit.com/r/Steam/comments/3b2abd/steam_will_no_longer_return_your_items_under_any/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17488dcdd1f0ffc0d8be","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d454af0155","original_id":"ext_md_b159c551036ab6","tier":"A","category":"RESTORE_REFUSED","title":"I lost many of my items and if theres a chance i could get it ...","summary":"Steam policy text stating that the chances of getting stolen items back are very low and that Valve generally does not restore items lost through scams or social engineering.","quote":"Unfortunately, the chances of getting the items back are very low. Valve generally does not restore items lost through scams or social","source_url":"https://www.reddit.com/r/SteamScams/comments/1ucd96j/i_lost_many_of_my_items_and_if_theres_a_chance_i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"161cd91a8076f4e8e83a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e709a6fc98","original_id":"ext_md_7ce36bc5a3d1b7","tier":"A","category":"RESTORE_REFUSED","title":"Is Steam Item Restoration Policy outdated now with 7 day ...","summary":"Valve's official policy text states that Steam Support will no longer restore lost items because they often exchange hands multiple times before a restoration request is made.","quote":"Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they","source_url":"https://www.reddit.com/r/Steam/comments/ha2vdm/is_steam_item_restoration_policy_outdated_now/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d27f96310975c8f076bb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-876fc618a4","original_id":"ext_md_32ebcba59b6103","tier":"A","category":"RESTORE_REFUSED","title":"Steam will no longer return your items under any ...","summary":"Steam policy text describing a one-time customer service exception to restore items or gifts associated with a specific trade. The text reflects historical or conditional support policies regarding item recovery.","quote":"We will restore the items/gifts that were associated with the trade that you performed to receive the game as a one-time customer service","source_url":"https://www.reddit.com/r/Steam/comments/3b2abd/steam_will_no_longer_return_your_items_under_any/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17488dcdd1f0ffc0d8be","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96317246ef","original_id":"eng_61076780409203","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Как решить проблему фейк блокировки :: Русскоязычный Форум","summary":"Steam Support closed the user's support ticket, stating that they had provided all available information and refusing further assistance.","quote":"Поскольку мы предоставили вам всю имеющуюся у нас информацию, мы закрываем это обращение","source_url":"https://steamcommunity.com/discussions/forum/26/3014556944186088524/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74045a05725bc41ed2cf","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-acc6093c3b","original_id":"eng_66558447894968","tier":"A","category":"RESTORE_REFUSED","title":"Полное безразличие Стима к своим ошибкам :: Русскоязычный Форум","summary":"Valve's official policy statement explaining that Steam Support does not restore stolen items in order to protect the value of user inventories.","quote":"В целях защиты ценности инвентарей всех пользователей мы не восстанавливаем предметы","source_url":"https://steamcommunity.com/discussions/forum/26/4120176169360992615/?l=polish&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a03634024a5eb2dbffcb","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65b1c76d25","original_id":"eng_94939456944810","tier":"A","category":"RESTORE_REFUSED","title":"Сегодня обнаружил в своем профиле данную запись. Данный аккаунт нарушил условия соглашения подписчика Steam. :: Русскоязычный Форум","summary":"Valve states its policy that Steam Support does not restore items lost due to trade scams or theft.","quote":"мы не восстанавливаем предметы согласно принципам восстановления предметов в Steam","source_url":"https://steamcommunity.com/discussions/forum/26/1638669204739898650/?l=polish&ctp=4","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bab5c542f598345c0400","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bcb143eff","original_id":"eng_89869308736221","tier":"A","category":"RESTORE_REFUSED","title":"Сообщество Steam :: Руководство :: Возврат средств в Steam","summary":"Valve's published refund policy states that add-on content affecting gameplay, such as increasing a character's level, cannot be refunded.","quote":"Если дополнение как-то влияет на игру, к примеру — повышает уровень персонажа, то дополнение вернуть не получится.","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?l=russian&id=456269345","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d5fd5aba33eabea02b8c","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3834e4b7c","original_id":"eng_72384806179348","tier":"A","category":"RESTORE_REFUSED","title":"Можно ли вернуть вещи после обмена :: Русскоязычный Форум","summary":"Valve's official policy states that Steam does not return items or gifts traded or sold unfairly. This is quoted from the Russian Steam Support forum and help documentation regarding trade reversals.","quote":"Steam не возвращает какие-либо предметы или подарки, проданные/обмененные, по вашему мнению, несправедливо.","source_url":"https://steamcommunity.com/discussions/forum/26/541906989388089396/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"054ebf85abe5ccd37179","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-418daeae54","original_id":"eng_13439246897466","tier":"A","category":"RESTORE_REFUSED","title":"Возврат предметов :: Русскоязычный Форум","summary":"Valve states in its official policy text that Steam Support does not restore items that have disappeared from an account for any reason, including items traded, sold, purchased on the Community Market, deleted, or gifted.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны, проданы или куплены на Торговой площадке, удалены или подарены","source_url":"https://steamcommunity.com/discussions/forum/26/6679473667143411266/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a6429c5e5d43787bc8bd","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8e12583dd","original_id":"eng_39881808202336","tier":"A","category":"TRADE_REVERSAL","title":"Можно ли отменить трейд в стиме после принятия? :: Русскоязычный Форум","summary":"Valve's official policy states that after the 7-day Trade Protection window expires, items become available for further trading and cannot be returned through the automated system.","quote":"После истечения 7-дневного окна Trade Protection предметы становятся доступными для дальнейшего обмена, и вернуть их через автоматическую систему уже нельзя","source_url":"https://steamcommunity.com/discussions/forum/26/3937895635388606580/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"64e00a7ba7d66bda5ab1","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9b3aa49a9","original_id":"eng_73365098323849","tier":"A","category":"RESTORE_REFUSED","title":"Возврат украденных вещей. :: Русскоязычный Форум","summary":"Steam policy text from the Russian community forums stating that Steam Support does not restore items that have disappeared from an account for any reason, including traded, sold on the Market, deleted, or gifted items.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны, проданы на Торговой площадке, удалены или подарены","source_url":"https://steamcommunity.com/discussions/forum/26/360672383113177440/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0f0c9dd06b19cd9fb846","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50ea2649b2","original_id":"eng_80849622913943","tier":"A","category":"RESTORE_REFUSED","title":"Отказ в возврате денег :: Русскоязычный Форум","summary":"Valve's official policy states that money for in-game items can be refunded within 48 hours of purchase, provided they have not been used, modified, or transferred.","quote":"Деньги за внутриигровые предметы можно вернуть в течение 48 часов после покупки, и только если они не были использованы, изменены или переданы на другой аккаунт","source_url":"https://steamcommunity.com/discussions/forum/26/1798529872658984181/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0ae4381b2edb14c7e4b5","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c66055b3c7","original_id":"mk_29376992644901","tier":"A","category":"RESTORE_REFUSED","title":"Steam will no longer return your items under any ...","summary":"Steam policy states that the platform will no longer return lost or stolen items under any circumstances.","quote":"Steam will no longer return your items under any ...","source_url":"https://www.reddit.com/r/Steam/comments/3b2abd/steam_will_no_longer_return_your_items_under_any","source_host":"www.reddit.com","source_status":"public_url","source_group":"17488dcdd1f0ffc0d8be","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd39103e0f","original_id":"mk_24810236376926","tier":"A","category":"RECOVERY_HIJACK","title":"r/Steam Wiki: Recovering Your Hijacked Account","summary":"An excerpt from the Steam Wiki advising users to lock their hijacked Steam account immediately to prevent the hijacker from transferring inventory items to other users.","quote":"The very first thing you should do is lock your Steam account. This prevents the hijacker from: your inventory items to other users.","source_url":"https://www.reddit.com/r/Steam/wiki/hackedguide","source_host":"www.reddit.com","source_status":"public_url","source_group":"34f887412312d8f98138","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-996cceb80d","original_id":"mk_44096843226307","tier":"A","category":"RESTORE_REFUSED","title":"Steam is rated \"Poor\" with 2 / 5 on Trustpilot","summary":"A user lost approximately $750 worth of in-game items and contacted Steam Support for assistance. Steam Support responded with automated messages refusing to restore the items and stating that no further replies would be sent.","quote":"Steam does not restore items under any circumstances.\nYou will not receive further replies.","source_url":"https://ca.trustpilot.com/review/store.steampowered.com?page=4","source_host":"ca.trustpilot.com","source_status":"public_url","source_group":"9ac900939fc45b8c6924","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-20a8f8d00a","original_id":"mk_47891647772812","tier":"A","category":"RESTORE_REFUSED","title":"I was recently scammed on Steam, how can I get my stuff back?","summary":"Valve's official policy states that Steam will not return scammed items to preserve item scarcity and economic value, though they will lock hijacked accounts until the rightful owner contacts support.","quote":"In some cases, scammers will hijack an account and use it to commit scams, fraud or more hijackings. In these cases, we lock the account until the rightful owner contacts us about the hijacking.\n\nWhy will Steam not return items that were scammed?\n\nOur community assigns an item a value that is at least partially determined by that item's scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.\n\nWe sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. All trade scams can be avoided.","source_url":"https://www.quora.com/I-was-recently-scammed-on-Steam-how-can-I-get-my-stuff-back","source_host":"www.quora.com","source_status":"public_url","source_group":"e7b98054c47696aefe18","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41673c407e","original_id":"mk_19967886927511","tier":"A","category":"RECOVERY_HIJACK","title":"What can you do if your Steam account is hacked/phished ...","summary":"Steam Support's policy states that if a user voluntarily gives their account to a third party or another person, support will be unable to recover it.","quote":"If you gave your account to a third party, or another person, Steam support will be unable to recover your account.","source_url":"https://www.quora.com/What-can-you-do-if-your-Steam-account-is-hacked-phished-and-you-cant-login-to-it","source_host":"www.quora.com","source_status":"public_url","source_group":"54091ac17cc937592687","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68472014df","original_id":"mk_51397657066440","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support","summary":"This is an excerpt from a Steam help page instructing users to attempt self-recovery or contact Steam Support.","quote":"Try self-recovery or contact Steam Support:You can use the Help site to try to self-recover your account. If you work through the recovery process and can't","source_url":"https://help.steampowered.com/en?text=recovery+code","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c2c79d1dba81c040bf40","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2aa8110c0","original_id":"mk_18781536323802","tier":"A","category":"RECOVERY_HIJACK","title":"Is there a way around this? (Steam Guard/logging in related)","summary":"This text is an excerpt from a Steam help page providing a guide on how to recover an account after losing or deleting the Steam Guard Mobile Authenticator.","quote":"This is a step-by-step guide on how to recover your account when you have lost or deleted your Steam Guard Mobile Authenticator.... Your only","source_url":"https://www.resetera.com/threads/is-there-a-way-around-this-steam-guard-logging-in-related.176899","source_host":"www.resetera.com","source_status":"public_url","source_group":"6d2900626cb3f9371da4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba0beeab15","original_id":"mk_51257842137193","tier":"A","category":"RESTORE_REFUSED","title":"[PSA] Steam Support returning hijacked users multiple copies of ...","summary":"Steam Support notified a user that an issue caused incorrect items to be restored to their account, which has now been corrected, and asked the user to report if any items are still missing.","quote":"We had an issue which resulted in the incorrect items being restored to your account and have now corrected it. Please let us know if you're missing any items","source_url":"https://forums.backpack.tf/topic/31905-psa-steam-support-returning-hijacked-users-multiple-copies-of-high-tier-items/page/2","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"ef0e2f307921d337c713","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6e5fe1243","original_id":"mk_31118296043093","tier":"A","category":"RESTORE_REFUSED","title":"Advocating for Change: Revisiting Steam's Item Restoration Policy :: Suggestions / Ideas","summary":"A Steam Support agent informed a user that stolen or lost items will not be restored because doing so would require item duplication, which damages the economy and reduces item scarcity. The user shared this response in a community post discussing Steam's item restoration policy. No specific date, amount, or individual items are mentioned.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.","source_url":"https://steamcommunity.com/discussions/forum/10/3826424631145008293?l=hungarian&ctp=5","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4b3364d4d38ac65a8ba5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4b1c7b206","original_id":"mk_22012276056593","tier":"A","category":"RESTORE_REFUSED","title":"getting items back from valve employee scam","summary":"Valve states its official policy that Steam Support will no longer restore lost items because they often exchange hands multiple times before a request is made.","quote":"Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored","source_url":"https://steamcommunity.com/discussions/forum/1/2865909778225751469?l=czech","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e378e782daee3a8e3e26","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3671566838","original_id":"mk_41875584249768","tier":"A","category":"RESTORE_REFUSED","title":"New Steam Item Restoration Policy is unfair. :: Help and Tips","summary":"Valve's official policy statement explaining that Steam Support no longer restores lost items to prevent economy destabilization and item duplication. A user quoted this policy after having a £90 CS:GO item stolen during an account compromise and being denied a return or refund by Support.","quote":"Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://steamcommunity.com/discussions/forum/1/1291816880499564420","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b9f8304a6daa5899a520","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9801f384f0","original_id":"mk_63588004081508","tier":"A","category":"RESTORE_REFUSED","title":"My computer got hacked, steam support refused to restore my items, any ideas how to make steam support restore your items? (lost about 160€ there) :: Help and Tips","summary":"Steam Support refused to restore items worth approximately 160 EUR after the user's computer was compromised by malware. Support cited their strict item restoration policy and stated that items will not be restored.","quote":"Hello Jan,  \n  \nWe have a strict item restoration policy and in this case items will not be restored.  \n  \nWe have provided all the available information and will be unable to assist you further with this issue.","source_url":"https://steamcommunity.com/discussions/forum/1/412446292759697285?l=vietnamese&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f61be5b7d4560767b90f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d89fd14c51","original_id":"mk_49061108050886","tier":"A","category":"RESTORE_REFUSED","title":"I got SCAMMED! DOTA 2 Items ALL GONE! Please help!","summary":"Valve's official policy states that Steam Support will no longer restore lost items because they often exchange hands multiple times before a restoration request can be processed.","quote":"Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored","source_url":"https://steamcommunity.com/discussions/forum/0/2270320616955569992?l=polish&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"049515d4a4bd2a74da6f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8623045c59","original_id":"mk_91704409809804","tier":"A","category":"RESTORE_REFUSED","title":"Why after 16 years of being on steam can't i get support? ...","summary":"Steam policy text stating that Steam Support does not restore scammed, lost, or stolen items for any reason and would have to duplicate items to do so.","quote":"Steam Support does not restore scammed, lost, or stolen items for any reason. Since Steam Support does not remove items from accounts, we'd have to duplicate","source_url":"https://steamcommunity.com/discussions/forum/7/3004430047186934998?l=japanese&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0abc23dc143759a42e53","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0734135d07","original_id":"mk_60535431015315","tier":"A","category":"RESTORE_REFUSED","title":"Steam support does not return your stolen items back ? :: Help and Tips","summary":"A Steam user posted a support response they received after their account was hijacked and items were lost in trades. Steam Support stated that they do not restore items that were traded away, even if the user was deceived or made a mistake.","quote":"Steam Support does not restore items that were willingly traded away, even if you were deceived by another person as part of the trade or made a mistake by accepting the trade.","source_url":"https://steamcommunity.com/discussions/forum/1/496881121379865070","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8a2f5deb1b619faf817","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7634d084c9","original_id":"mk_58992485905871","tier":"A","category":"RESTORE_REFUSED","title":"PhukLee - HoLeePhuk","summary":"Steam policy states that Steam Support does not move items between accounts or recreate them in cases of theft. This standard rule denies item restoration to victims.","quote":"Steam Support does not move items between Steam accounts, nor do we create new ones in the case of theft","source_url":"https://x.com/PhukLee","source_host":"x.com","source_status":"public_url","source_group":"ff67d40119abe1b6e74c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5728be28e","original_id":"mk_32647331856249","tier":"A","category":"BAN_NO_REASON","title":"Gergely Szabo (@gergelyszabo94) on ...","summary":"Steam Support notified the user that their account was locked permanently for commercial use and refused further assistance.","quote":"account has been identified as being used for commercial purposes","source_url":"https://x.com/gergelyszabo94/status/1311004678633795585","source_host":"x.com","source_status":"public_url","source_group":"232c6ce86701860d54c9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fec903cb73","original_id":"mk_84550681766212","tier":"A","category":"RECOVERY_HIJACK","title":"УКРАЛИ  АККАУНТ (((    ХЕЛП - Форум Aliens vs. Predator (2010)","summary":"A user on a forum shared an excerpt of a support interaction where they reported a stolen Steam account and received an automated or standard reply from Steam Support requesting ownership verification details such as CD-keys and payment information.","quote":"Hello,\nA staff member has replied to your question:\nHello Alexei,\nThank you for contacting Steam Support.\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).","source_url":"https://www.playground.ru/aliens_vs_predator_2010/forum/ukrali_akkaunt_help-1476151?amp=","source_host":"www.playground.ru","source_status":"public_url","source_group":"87281fe90b080f86b62f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d9b85745e","original_id":"mk_60927167629947","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support","summary":"Steam Support returned an error message when attempting to handle the user's request, preventing access to support functionality.","quote":"An error occurred trying to handle that request. Please give us a few minutes and try again.","source_url":"https://help.steampowered.com/en/","source_host":"help.steampowered.com","source_status":"public_url","source_group":"5d07ab464220495e8bc5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc536e4971","original_id":"mk_82248645193656","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"스팀 문의 ㅈㄴ하니깐","summary":"Steam Support replied to the user advising them to contact the official game support team regarding their issue, as Steam could not assist further. The user expressed frustration about the support response.","quote":"Hello again, ... We can only advice you to double check with their official game support team for any updates regarding this concern. While we","source_url":"https://bbs.ruliweb.com/community/board/300143/read/62422292","source_host":"bbs.ruliweb.com","source_status":"public_url","source_group":"2fa27285ad3aeacae46c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c041318bd","original_id":"mk_30213329701149","tier":"A","category":"TRADE_REVERSAL","title":"스팀 해킹당해서 아이템 구입된거 환불 안되냐?? - 갤러리","summary":"Steam policy text stating that all Community Market transactions are final and cannot be reversed or refunded, as doing so would require taking funds out.","quote":"all Community Market transactions are final and cannot be reversed or refunded. Reversing these purchases would mean we have to take funds out","source_url":"https://gall.dcinside.com/mgallery/board/view?id=steam&no=51659","source_host":"gall.dcinside.com","source_status":"public_url","source_group":"99be8788be2b91c0806d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-797b75c802","original_id":"mk_80109602544351","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Is steam support down for anyone else? :: Steam Discussions","summary":"A user trying to return a Steam Deck purchase since May 17 received a message from Steam Support stating they are experiencing a system-wide outage preventing the generation of return documents. Subsequent follow-up attempts have resulted in no further response.","quote":"We’re currently experiencing a system-wide outage that is preventing the generation of return documents. This issue is affecting all customers. Our teams are actively working to resolve the problem. Once service is restored, you will receive an email from Steam with return instructions and a shipping label, if applicable. We appreciate your patience and understanding.","source_url":"https://steamcommunity.com/discussions/forum/0/601905007519869274/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e3747f80753e49f95ae7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d05584d957","original_id":"mk_47052977964322","tier":"A","category":"RESTORE_REFUSED","title":"News - Security and Trading: Update","summary":"Valve published an official news update on March 1, 2016, announcing policy changes including the decision that Steam Support will no longer restore items that have left accounts following a successful trade or market transaction.","quote":"Steam Support will no longer restore items that have left accounts following a successful trade or market transaction (a process that previously created duplicates of original items)","source_url":"https://store.steampowered.com/news/20631/?snr=100601___","source_host":"store.steampowered.com","source_status":"public_url","source_group":"fef0bd8ff278b4d4f9f7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5a9e75ffd","original_id":"mk_73656178044020","tier":"A","category":"RESTORE_REFUSED","title":"Will Steam restore stolen items?","summary":"Valve's official policy states that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting, placing the responsibility of account security on the user.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://orbispatches.com/gaming-faq/will-steam-restore-stolen-items","source_host":"orbispatches.com","source_status":"public_url","source_group":"60d56322e79e27ce8835","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e3d33450e","original_id":"mk_43380736924755","tier":"A","category":"RESTORE_REFUSED","title":"What do I do if I'm missing items on my Steam account?","summary":"This is official Steam Support policy text stating that Steam generally does not restore lost items or gifts for any reason, advising users to secure their accounts and use the Steam Guard Mobile Authenticator. It mentions exceptions like Counter-Strike 2 Trade Protection for eligible trades within seven days.","quote":"In a nutshell: Are you missing items on your Steam account? Steam doesn't generally restore items or gifts lost for any reason, so keep your account fully secure and carefully review trades. Using the Steam Guard Mobile Authenticator offers a layer of protection and ensures only you can remove items. If an item is missing, the resolution may depend on why it disappeared. For example, Counter-Strike 2 now offers Trade Protection, allowing eligible trades to be reversed within 7 seven days. Other missing items can be resolved using different troubleshooting steps. Continue reading to know how to resolve missing items from your account.","source_url":"https://gethuman.com/customer-service/Steam-Software/how/What-do-I-do-if-I-m-missing-items-on-my-Steam-account/eXA","source_host":"gethuman.com","source_status":"public_url","source_group":"8abcccedd1835a742d8e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6a4e15d5d","original_id":"mk_89860150714855","tier":"A","category":"HACK_THEFT","title":"영어 잘하시는분들 도움을 요청드립니다 스팀 해킹관련","summary":"A user posted a Steam Support reply regarding an unauthorized purchase after their account was compromised. Steam Support stated that the purchase was unsuccessful, funds would not be collected, and any visible charge was likely an authorization hold that would be released by their bank. The response also advised the user to secure their account against spoofing, phishing, or malware.","quote":"Hi there, This purchase was not successful so we will not collect any funds for the charge you're seeing. The charge should be any authorization hold on your funds only and will be released back to you within 30 day or after the pending period with your bank. If activity occurred on your account you do not recognize, it may mean your account or computer has been compromised. Someone may have gained access to your Steam account through spoofing, phishing, or malware. As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account. If you suspect your computer is infected with malware, we ha","source_url":"https://bbs.ruliweb.com/community/board/300147/read/30582577","source_host":"bbs.ruliweb.com","source_status":"public_url","source_group":"bc4b2b9a1e51d9f8687b","publication_date":"","language":"ko","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0dc79db60d","original_id":"mk_46848942573559","tier":"A","category":"RESTORE_REFUSED","title":"Не отправляется подарок другу в Стим - 04.07.25 15:56 | Пикабу","summary":"A user on Pikabu posted a reply they received from Steam Support after being unable to gift a game (Call of Duty Black Ops 6) to their main account using wallet funds from skin sales. Steam Support confirmed a general restriction on gifting applies to the account, stated that wallet funds cannot be used for gifts while direct payment methods must be used, and refused to remove the restriction.","quote":"Спасибо, что связались с нами. Мы проверили ваш аккаунт — на него действительно наложено общее ограничение на покупку подарков.\n\nВы по-прежнему можете покупать подарки и посылать их друзьям, оплатив их напрямую, без использования кошелька Steam. Все доступные способы оплаты будут указаны при оформлении покупки.\n\nВы также можете использовать баланс кошелька для совершения покупок на свой собственный аккаунт.\n\nМы понимаем, что данное ограничение связано с неудобствами, но служба поддержки Steam не может снять его или помочь вам его обойти.","source_url":"https://pikabu.ru/story/ne_otpravlyaetsya_podarok_drugu_v_stim_12919784","source_host":"pikabu.ru","source_status":"public_url","source_group":"716017ba9abf3312448d","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-923d3467aa","original_id":"mk_82695836840568","tier":"A","category":"RESTORE_REFUSED","title":"Can Steam restore deleted items?","summary":"Valve's official policy states that Steam Support does not restore scammed, lost, or stolen items for any reason.","quote":"Unfortunately, <strong>Steam Support does not restore scammed, lost, or stolen items for any reason</strong>.","source_url":"https://www.vintageisthenewold.com/faq/can-steam-restore-deleted-items","source_host":"www.vintageisthenewold.com","source_status":"public_url","source_group":"fc2953280a1927b5de16","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7eb8288743","original_id":"mk_43989669475832","tier":"A","category":"RESTORE_REFUSED","title":"How do I restore purchases on Steam?","summary":"Steam's official policy states that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://www.vintageisthenewold.com/faq/how-do-i-restore-purchases-on-steam","source_host":"www.vintageisthenewold.com","source_status":"public_url","source_group":"8a2a943d253b21c1dea6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1e5181475","original_id":"mk_20111489981241","tier":"A","category":"RESTORE_REFUSED","title":"Steam support theh didn’t restore scam, lost and stolen item :: Counter-Strike 2 Diskusi Umum","summary":"Steam's official policy states that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/app/730/discussions/0/3491891042502944273/?l=indonesian&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"20ac6003935667747a67","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e855426c1","original_id":"mk_86184518595897","tier":"A","category":"RESTORE_REFUSED","title":"DUPLICATE ITEMS :: Help and Tips","summary":"This is Valve's official policy text stating that Steam Support does not restore lost or stolen items in order to maintain inventory value.","quote":"To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.","source_url":"https://steamcommunity.com/discussions/forum/1/4848777619234670284?l=vietnamese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"013cba2ed6347a21760c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f15c15bcbe","original_id":"mk_78655678991766","tier":"A","category":"RESTORE_REFUSED","title":"Items lost in trade?? :: Help and Tips","summary":"Steam Support informed the user that they have a strict item restoration policy and refused to restore the lost items. They also stated that no further assistance would be provided for this issue.","quote":"Hello,  \n  \nWe have a strict item restoration policy and in this case items will not be restored.  \n  \nWe have provided all the available information and will be unable to assist you further with this issue. If you have an unrelated problem, we will be happy to assist you.  \n  \nThank you for contacting Steam Support.","source_url":"https://steamcommunity.com/discussions/forum/1/537405286649200056?l=hungarian&ctp=10","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6c88d17e6ab82f5ae18e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f0b4909ab","original_id":"mk_16942600755495","tier":"A","category":"RESTORE_REFUSED","title":"Revisit 'Steam Item Restoration Policy' :: Suggestions / Ideas","summary":"A Steam community user posted a discussion on June 11, 2023, arguing that the item restoration policy should be revisited. They quoted Steam's official policy stating that lost items are not restored to prevent market inflation and duplication issues.","quote":"Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://steamcommunity.com/discussions/forum/10/3817410454884564652/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"10cee6e711f52705ee72","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6114160393","original_id":"mk_51104013222161","tier":"A","category":"RESTORE_REFUSED","title":"Answers from DerrickG @ Steam Support","summary":"Valve employee DerrickG explains on SteamRep forums that Steam Support does not return items lost in trades because proper use of the trading system prevents scams, and their goal is to educate users.","quote":"Hi all, First of all, I appreciate your patience for waiting on the answers to all of your questions that were submitted - which were a ton! Because we've been so busy in Steam Support I haven't had a chance to answer them all but I wanted to post some answers to some of the biggest questions we get asked. Enjoy! Q: Why doesn't Steam Support return items when someone scams in a trade? A: This is one of the most asked questions in the Steam Community. The main reason behind this is because if our trading system is used properly and users pay attention to what is in the trade window it is extremely unlikely to get scammed. Our goal is to educate customers who suffer from these incidents by letting them know what not to do when partici","source_url":"https://forums.steamrep.com/threads/answers-from-derrickg-steam-support.37957/","source_host":"forums.steamrep.com","source_status":"public_url","source_group":"6c4bc2e31d2b804371fb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d2647f356","original_id":"mk_29734824507760","tier":"A","category":"RESTORE_REFUSED","title":"Account Hacked - Steam won't do anything about \"lost\" items :: Steam Discussions","summary":"A user on the Steam Discussions forum quotes official Steam Support policy stating that items leaving accounts are never restored. The text illustrates Steam's strict no-restoration rule following account compromises.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/0/4423184558852102360?l=latam&ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d46eb84fe1aa7b2abead","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0656004b8c","original_id":"mk_36304337253648","tier":"A","category":"RESTORE_REFUSED","title":"Got scammed using my friend's account and lost all my tradable ...","summary":"Steam Support states its official policy that it does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/2850173019348085892?l=polish&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1c1fbce221ab40a5e80a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf097986db","original_id":"mk_34989324610646","tier":"A","category":"RESTORE_REFUSED","title":"My item are missing because I left my account in computer shop.","summary":"Steam's published policy states that Steam Support does not restore items that have left accounts for any reason, including trades and market transactions.","quote":"Steam Item Restoration Policy. Steam Support does not restore items that have left accounts for any reason, including trades, market transactions,","source_url":"https://steamcommunity.com/discussions/forum/1/3722818939704084150?l=thai","source_host":"steamcommunity.com","source_status":"public_url","source_group":"664148e1ab2011240645","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1dfe51a958","original_id":"mk_18420081656124","tier":"A","category":"RESTORE_REFUSED","title":"Can't trade items for a week? :: Help and Tips","summary":"Valve's official policy text states that Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts ... No, items that leave accounts for any reason are not restored. ... Steam Support does not restore","source_url":"https://steamcommunity.com/discussions/forum/1/135512625245102585?l=german","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5b9b4a6f5ec441cb1940","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68e2973688","original_id":"mk_74554279672594","tier":"A","category":"BAN_NO_REASON","title":"Your account has been flagged for circumventing the item ...","summary":"The automated Steam system notified the user that their account was flagged for circumventing the item distribution system, resulting in the removal of all items in their inventory.","quote":"Your account has been flagged for circumventing the item distribution system. We have removed all items in your inventory. Future violations","source_url":"https://forums.backpack.tf/topic/73568-your-account-has-been-flagged-for-circumventing-the-item-distribution-system","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"a2d6a451e78aae853770","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1be19daca4","original_id":"mk_19702820963887","tier":"A","category":"RESTORE_REFUSED","title":"Stolen Items :: Dota 2 General Discussions","summary":"Steam Support acknowledged that the account was accessed by another user, but refused to restore the stolen Dota 2 items, stating they cannot restore items based on chat logs or screenshots and that users are responsible for their accounts.","quote":"we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots. Users are responsible for","source_url":"https://steamcommunity.com/app/570/discussions/0/624075036322725822","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e6578fa9fb116cd20108","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44ce91563a","original_id":"mk_23816820219293","tier":"A","category":"RESTORE_REFUSED","title":"Hijacked :: Help and Tips","summary":"Steam support policy text stating that items will not be restored unless internal verification confirms unauthorized account access, and that chat logs cannot be used as a basis for item restoration.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or","source_url":"https://steamcommunity.com/discussions/forum/1/558749824341584611?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d4e207b30893a1412508","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4841870ad3","original_id":"mk_20176640552757","tier":"A","category":"RESTORE_REFUSED","title":"My Account has been Hacked :: Help and Tips","summary":"Valve's standard policy stating that Steam Support cannot restore lost items based on chat logs or screenshots. The user is quoting or referencing this official policy after losing their items.","quote":"We cannot restore items based on chat logs or screenshots.","source_url":"https://steamcommunity.com/discussions/forum/1/558754899807199218?l=brazilian&fp=2&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cf03a8a0ff0b5cfc6bb5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f09d633189","original_id":"mk_11182435052692","tier":"A","category":"RESTORE_REFUSED","title":"Украл все вещи :: Русскоязычный Форум","summary":"Steam's policy text states that items will not be restored unless internal verification shows unauthorized access, and items will not be restored based on chat evidence.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat","source_url":"https://steamcommunity.com/discussions/forum/26/619569341074108989?l=english","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d4042048069a3d0273e0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-51abd5c2b0","original_id":"mk_45253588509696","tier":"A","category":"RESTORE_REFUSED","title":"Items lost in trade?? :: Help and Tips","summary":"Steam Support informed the user that due to a strict item restoration policy, their lost items will not be restored, and stated they are unable to provide further assistance.","quote":"We have a strict item restoration policy and in this case items will not be restored. We have provided all the available information and will be unable to","source_url":"https://steamcommunity.com/discussions/forum/1/537405286649200056?l=spanish&ctp=10","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6c88d17e6ab82f5ae18e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7c13cb631","original_id":"mk_43521526188874","tier":"A","category":"RESTORE_REFUSED","title":"For anyone who has been hacked :: Help and Tips","summary":"Valve's official help documentation states that Steam Support does not restore lost items because they often exchange hands multiple times before a restoration request.","quote":"Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without","source_url":"https://steamcommunity.com/discussions/forum/1/3841053598847170302?l=french&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e1e3dc81cd921edc4b18","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57bd2ecdd1","original_id":"mk_68684257571859","tier":"A","category":"RESTORE_REFUSED","title":"Mass reported for not selling items to a guy :: Help and Tips","summary":"Valve states its official policy that Steam Support does not restore lost items because they often exchange hands multiple times before a restoration request.","quote":"Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without","source_url":"https://steamcommunity.com/discussions/forum/1/4511002848507458201?l=greek&ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9ab1f46766f52f51cb94","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9575308db","original_id":"mk_59187643423508","tier":"A","category":"RESTORE_REFUSED","title":"Please help me, I am very frustrated now. They hack/stole ...","summary":"Steam Support refused to restore the user's stolen items, stating they cannot do so based on chat logs or screenshots. The user expressed frustration over the loss.","quote":"We cannot restore items based on chat logs or screenshots.","source_url":"https://steamcommunity.com/discussions/forum/1/558754259282497227/?l=malay","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3033f5246c7a3a986f96","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-977a9cd7db","original_id":"mk_13021193993964","tier":"A","category":"RESTORE_REFUSED","title":"A glimpse into the network and world of scammers and their fences ...","summary":"Steam Support policy states that they cannot restore items based on chat logs or screenshots, placing full responsibility for account and computer security on the user.","quote":"We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers, including the","source_url":"https://forums.backpack.tf/topic/14817-a-glimpse-into-the-network-and-world-of-scammers-and-their-fences/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"b8508e4401449212b752","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52e17d67c7","original_id":"mk_18478358192390","tier":"A","category":"RESTORE_REFUSED","title":"[PSA] Beware! New Trade Exploit Information! Organized ...","summary":"Valve states its official policy that Steam Support cannot restore items based on chat logs or screenshots, placing full responsibility for account and computer security on the user.","quote":"We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2dzhuf/psa_beware_new_trade_exploit_information/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15b36f0b32f22622dd6f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7784776ecb","original_id":"mk_59718934536472","tier":"A","category":"RESTORE_REFUSED","title":"Odpověď na otázku","summary":"Steam Support refused to restore stolen items, stating they cannot do so based on chat logs or screenshots and that users are responsible for account and computer security.","quote":"We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers, including the ...","source_url":"https://hry.poradna.net/questions/2524624-steam-ukradeny-steam-csgo-itemy/reply","source_host":"hry.poradna.net","source_status":"public_url","source_group":"06a6328af85bc095720a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01003840c2","original_id":"mk_56778071947264","tier":"A","category":"RESTORE_REFUSED","title":"Biri yardım etsin lütfen 2.Cevap geldi","summary":"Steam Support replied to a user stating that they cannot restore items based on chat logs or screenshots, and that users are responsible for the security of their accounts and computers.","quote":"We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers","source_url":"https://forum.donanimhaber.com/biri-yardim-etsin-lutfen-2-cevap-geldi--106584779","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"283db1eaedac8d7c5eb2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c17a5dce1","original_id":"mk_42337625655522","tier":"A","category":"RESTORE_REFUSED","title":"Dota 2 Cosmetics stolen: Shamelessly using community to ...","summary":"Valve's official policy states that Steam Support cannot restore items based on chat logs or screenshots, placing full responsibility for account and computer security on the user.","quote":"We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers","source_url":"https://www.reddit.com/r/DotA2/comments/3r9fg5/dota_2_cosmetics_stolen_shamelessly_using/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ddfd2736e49601d70ac","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8bf658b69b","original_id":"mk_52456898176284","tier":"A","category":"RESTORE_REFUSED","title":"Краденые вещи | Автор: Changed116","summary":"Steam policy text stating that support cannot restore items based on chat logs or screenshots, and that users are responsible for the security of their accounts and computers.","quote":"We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers, including the ...","source_url":"https://dota2.ru/forum/threads/kradenye-veschi.700374/","source_host":"dota2.ru","source_status":"public_url","source_group":"e0983fe33fd392fc11d4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5289e65e4","original_id":"mk_36734061570523","tier":"A","category":"RESTORE_REFUSED","title":"Steam ukradený steam+CSGO itemy","summary":"Steam Support refused to restore stolen CS:GO items, stating they cannot use chat logs or screenshots and that users are responsible for account security. The user's account and items were stolen.","quote":"We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers, including the ...","source_url":"https://hry.poradna.net/questions/2524624-steam-ukradeny-steam-csgo-itemy?from=2015-06-24-16.23.39","source_host":"hry.poradna.net","source_status":"public_url","source_group":"de73e3576d11a485d35f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16d672ddd6","original_id":"mk_59023120194646","tier":"A","category":"RESTORE_REFUSED","title":"Украли учетную запись и/или вещи из инвентаря, ...","summary":"Valve's official policy states that Steam Support cannot restore items based on chat logs or screenshots, and that users are responsible for the security of their accounts and computers.","quote":"We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers, including the ...Read more","source_url":"https://steamcommunity.com/discussions/forum/26/828935673194963850?l=ukrainian&ctp=190","source_host":"steamcommunity.com","source_status":"public_url","source_group":"84f24ccabb37b590baca","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7bf88afe9b","original_id":"mk_24695689720298","tier":"A","category":"RESTORE_REFUSED","title":"getting items back from valve employee scam :: Help and Tips","summary":"Valve policy text and support article excerpts posted in a community discussion, explaining that Valve employees never ask for items in trades and that Steam Support does not restore items lost in trades or scams.","quote":"Valve employees will never ask you to trade your items to them; this includes users who claim to work for Steam Support. Users claiming to be a Valve employee, accounts asking to verify your items, and users who send you a message which insist you need to trade your items to them for investigation or security reasons should immediately be reported for trade scams. https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003 Steam Item Restoration Policy Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/2865909778225751469/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e378e782daee3a8e3e26","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f8cb26c15","original_id":"mk_13768682869295","tier":"A","category":"RESTORE_REFUSED","title":"Steam   Reviews   449","summary":"A user lost approximately $750 worth of in-game items and reported that Steam Support refused to help, providing a canned policy statement that Steam does not restore items under any circumstances.","quote":"Steam does not restore items under any circumstances.","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ed60a8ab89fd56bc7d4d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ece705436d","original_id":"mk_29061777056494","tier":"A","category":"RESTORE_REFUSED","title":"Steam guard token on windows mobile","summary":"This is Valve's official policy announcement stating that Steam Support will no longer manually restore items lost to theft or scams, starting March 9th. It marks the formal end of item restorations for hacked accounts. No specific user loss, amount, or date of incident is provided.","quote":"While we'll continue to assist users with the recovery of their account if they encounter an issue, beginning March 9th we will no longer be manually restoring","source_url":"https://steamcommunity.com/discussions/forum/8/371918937256643671?l=thai","source_host":"steamcommunity.com","source_status":"public_url","source_group":"301aafbde021f1a06467","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be87d2de66","original_id":"mk_52823438966053","tier":"A","category":"RESTORE_REFUSED","title":"15 Days because I dont own an Android or IOS? :: Steam Mobile","summary":"This text is an excerpt from a Steam policy or help page discussing the historical practice of manually restoring items lost due to account compromise and trade or market transactions.","quote":"Currently, if an account is compromised and items have been lost through a successful trade or market transaction, we would manually restore the items, creating","source_url":"https://steamcommunity.com/discussions/forum/8/392183857620790062?l=tchinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"775cf95a94cd5a7e416c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ab409ac6a","original_id":"mk_65599196440453","tier":"A","category":"RESTORE_REFUSED","title":"After being forced to use Steam Mobile Authentication","summary":"Valve explains its policy regarding item restoration, stating that manual restoration and duplication negatively affect item scarcity by creating more copies of items.","quote":"That process of manual restoration and duplication has the negative side effect of changing an item's scarcity - as more copies of the item are created, the","source_url":"https://steamcommunity.com/discussions/forum/8/392184522708038490?l=thai","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a35df54b5fd12aa50b3c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-deefa90dbf","original_id":"mk_15311992331043","tier":"A","category":"RESTORE_REFUSED","title":"New Steam Item Restoration Policy is unfair. :: Help and Tips","summary":"A user complains that Steam Support recovered their compromised account but refused to restore or compensate a ~£90 CS:GO item stolen during the hijack. The user quotes Steam's official policy stating that items are no longer restored to prevent market inflation and item duplication.","quote":"Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering","source_url":"https://steamcommunity.com/discussions/forum/1/1291816880499564420/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b9f8304a6daa5899a520","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b05e39da8","original_id":"mk_83037550578559","tier":"A","category":"RESTORE_REFUSED","title":"Regarding Recent Item Returns","summary":"Valve published an official news statement on October 6, 2023, addressing community concerns regarding the inconsistent application of their item return policies after stolen wealth was returned to a content creator. The statement acknowledges that while the official policy dictates a universal inability to return lost items, recent actions diverged from this rule and created confusion.","quote":"Recently, an incident involving the return of a large amount of wealth to a content creator has surfaced several concerns and spirited discussions among the community, primarily pertaining to our item return policies and practices.","source_url":"https://secure.runescape.com/m=news/regarding-recent-item-returns?oldschool=1","source_host":"secure.runescape.com","source_status":"public_url","source_group":"8aeb79369935b87d1652","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7bd29deee","original_id":"mk_22177707550203","tier":"A","category":"RESTORE_REFUSED","title":"Valve Won't Replace Items Lost in Steam Trading Scams - GameSpot","summary":"An article reporting on Valve's policy change from June 30, 2015, stating that Steam Support will no longer reimburse items lost in trading scams to prevent devaluing rare items.","quote":"Our community assigns an item a value that is at least partially determined by that item’s scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.","source_url":"https://www.gamespot.com/articles/valve-wont-replace-items-lost-in-steam-trading-sca/1100-6428515/","source_host":"www.gamespot.com","source_status":"public_url","source_group":"80d6fad4977220ccd082","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a075050c89","original_id":"mk_43888410626695","tier":"A","category":"RESTORE_REFUSED","title":"No more dupes being created as of March 9th - Team Fortress 2 Economy - backpack.tf forums","summary":"Valve published an official news post on March 2, 2016, announcing that due to improvements in account security and the introduction of trade holds and Steam Guard Mobile Authenticator, they would halt the practice of manually restoring and duplicating stolen items starting March 9, 2016.","quote":"Item Duplication\n\nSince the last account security update, we've made significant progress in protecting accounts. In addition to significantly increasing the size of Steam Support to improve response times, individual accounts protected by the Steam Guard Mobile Authenticator on a separate device turned out to be even more effective than we'd hoped. For customers who have yet to add the Steam Guard Mobile Authenticator, trade holds have been helpful in keeping items secure, and we expect that the added duration and extension of holds to the Steam Community Market will further improve security. Our work isn't finished, but we've seen enough progress in account security to finally address an old problem: item duplication. Currently, if an account is compromised and items have been lost through a successful trade or market transaction, we would manually resto","source_url":"https://forums.backpack.tf/topic/49038-no-more-dupes-being-created-as-of-march-9th/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c67591be269b54835493","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-755bb016e9","original_id":"mk_46599381193701","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support - what is the purpose of it? :: Help and Tips","summary":"Steam Support closed the user's ticket with a canned response stating they would receive no further correspondence regarding an issue involving an 80 USD purchase and missing CD keys for the game The Crew.","quote":"Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.\n  \nYou will receive no further correspondence regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/1/620695877237953442?l=japanese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dc4617ecdcc2cd3c7031","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b71e13c8ea","original_id":"mk_27322230549411","tier":"A","category":"BAN_NO_REASON","title":"Banned, Steam Support Completely Ignores me :: Steam Community","summary":"Steam Support replied to the user stating they have provided all relevant information regarding the issue and that no further correspondence will be sent, shortly before the user's trading privileges were permanently suspended.","quote":"Hello,  \n  \nSteam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.  \n  \nYou will receive no further correspondence regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/7/624076027538573751?l=koreana","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6fac9e7a0a1cf0dd1e5c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b76bd838ed","original_id":"mk_49225840549630","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Who can I contact when Steam Support isn't helping with ...","summary":"Steam Support closed the user's ticket with an automated response stating they would receive no further correspondence regarding the matter. The user is directed to log into the support portal to view their tickets.","quote":"You can log into your account at support.steampowered.com to review your Steam Support tickets. You will receive no further correspondence regarding this matter","source_url":"https://steamcommunity.com/discussions/forum/1/618453594761637024?l=brazilian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"54cf1c17e30a376b575b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd646f1925","original_id":"mk_18681242124161","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Remove asking for Phone Number Options to help secure ...","summary":"Steam Support informed the user that they would receive no further correspondence regarding their issue, effectively closing the ticket and refusing further communication. The user expressed frustration at Steam's bluntness and unwillingness to help.","quote":"You'll receive no further correspondence from Steam Support regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/10/487870763299005770?l=tchinese&ctp=30","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5e31c72025d5b6835dc6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3d59e05b6","original_id":"mk_45080916302455","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Why is Steam support so rude? :: Steam Community","summary":"Steam Support informed a user traveling between the US and Malaysia that their Steam Wallet is correctly set to Malaysia, refused further assistance regarding regional wallet usage, and stated no further correspondence would be provided.","quote":"You Steam Wallet is correctly sent to Malaysia.\n  \nSteam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.\n  \nYou will receive no further correspondence regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/7/540744936745496958?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3f2872767b0afa1e6779","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77dcee5c0f","original_id":"mk_30547779915543","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"fraudulent credit card use. :: Help and Tips","summary":"Steam Support informed the user that they would receive no further correspondence regarding their support ticket. This reflects a canned closure of communication without resolving the underlying issue.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/1/617328415075250613?l=german&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b25a985cc020753b0380","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24b40c0542","original_id":"mk_86812838873559","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support Not Working :: Help and Tips","summary":"Steam Support informed the user that they would receive no further correspondence regarding their support ticket about a traded item, effectively closing communication on the matter.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/1/617329920709203477?l=schinese&ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"850e1b957dffca04371f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36c1bd15d6","original_id":"mk_56875395912238","tier":"A","category":"BAN_NO_REASON","title":"Most disappointing day here on Steam :: Steam Discussions","summary":"A Steam user named Makam had their gift purchases blocked due to alleged unusual gifting activity. Steam Support agent Sierra informed them that the gifting restriction would not be lifted, accused them of commercial use violating the Subscriber Agreement, and stated no further replies would be sent regarding the issue.","quote":"Hello, Thank you for reaching back out about the gifting restriction you're running into. You're running into issues purchasing gifts because we've detected unusual gifting activity on this account. We will not be lifting this restriction for you. Using your Steam account for commercial purposes violates the Steam Subscriber Agreement and may result in the account being locked. If you'd like to continue purchasing gifts on this account you'll need to do so using an alternative payment method. All of the payment methods available in your region will be listed upon checkout. You won't be receiving any further replies regarding this issue. Thanks for using Steam, Sierra","source_url":"https://steamcommunity.com/discussions/forum/0/3356799628306439795/?ctp=4&l=tchinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"61eee1106caf0e15ca5f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e4e082813","original_id":"mk_29792715225416","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support'dan gelen cevap, ne demek istediklerini ...","summary":"A user on a Turkish forum shared a canned response from Steam Support stating that they have provided all relevant information and that no further correspondence will be sent regarding the matter. The ticket was effectively closed without addressing the user's confusion.","quote":"Hello x, Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets. You will receive no further correspondence regarding this matter.","source_url":"https://forum.donanimhaber.com/steam-support-dan-gelen-cevap-ne-demek-istediklerini-anlayamadim--104324605","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"fc7b7b4f96001eadffcb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d34b481be","original_id":"mk_26668129527368","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam purchase error - Page 1","summary":"Steam Support closed the user's ticket with a canned final response stating, 'You will receive no further correspondence regarding this matter.' The date of the message is November 21, 2014.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://dispenser.tf/forum/view/13944/","source_host":"dispenser.tf","source_status":"public_url","source_group":"367a134f9d48e5da0ea4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c03054dddb","original_id":"mk_89381177558985","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"[PSA] Trade banned for no apparent reason and shady ...","summary":"Steam Support informed the user that they would no longer assist with the issue and closed further communication.","quote":"Unfortunately, we will be unable to assist you further with this issue. Thank you for contacting Steam Support.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/1rj5yi/psa_trade_banned_for_no_apparent_reason_and_shady","source_host":"www.reddit.com","source_status":"public_url","source_group":"50626b9f218e4ff0489c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d946b25134","original_id":"mk_67562282368239","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support is ridiculous","summary":"Steam Support sent a canned response stating they are unable to assist further with the user's issue and closed communication. No further help or explanation was provided.","quote":"Unfortunately, we will be unable to assist you further with this issue. Thank you for contacting Steam Support.","source_url":"https://www.reddit.com/r/Steam/comments/2iib7j/steam_support_is_ridiculous","source_host":"www.reddit.com","source_status":"public_url","source_group":"1244259098018d56310e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e63d04fdaa","original_id":"mk_12718731581410","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Trade banned for no apparent reason and shady response ...","summary":"Steam Support responded with a canned refusal to assist further regarding a trade ban and inquiries about account history.","quote":"we will be unable to assist you further with this issue.","source_url":"https://www.reddit.com/r/DotA2/comments/1rj6sl/trade_banned_for_no_apparent_reason_and_shady","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef1687e59a4ac14f853a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7b717f938","original_id":"mk_86699120985919","tier":"A","category":"RECOVERY_HIJACK","title":"We have forwarded your appeal to a specialist who will be ...","summary":"Steam Support replied to the user stating that their appeal has been forwarded to a specialist for further assistance regarding an account issue.","quote":"We have forwarded your appeal to a specialist who will be able to assist you further.","source_url":"https://www.reddit.com/r/ROBLOXBans/comments/1taajbe/we_have_forwarded_your_appeal_to_a_specialist_who","source_host":"www.reddit.com","source_status":"public_url","source_group":"59521360b3ed9a19f52c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c86586dc3b","original_id":"mk_40565686295037","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam marked my account as fraudulent (First time registered)","summary":"Steam Support notified the user that their support account may be permanently disabled and that they would not provide any further assistance regarding the issue.","quote":"... your support account may be permanently disabled. We will be unable to assist you further with this issue. Thank you for contacting Steam Support","source_url":"https://steamcommunity.com/discussions/forum/1/864980734715697286?l=french&ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e9136dfa50f5490cc273","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9096b16504","original_id":"mk_82238232444694","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Defective product and refunds :: Steam Discussions","summary":"Steam Support responded with a canned message stating they are unable to assist further and have provided all necessary information regarding the user's issue.","quote":"We wish we could be more help but we will be unable to assist you further as we have provided you with all the information regarding this issue.","source_url":"https://steamcommunity.com/discussions/forum/0/628941617404936801","source_host":"steamcommunity.com","source_status":"public_url","source_group":"83516a2dcb32bcbc8611","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fbfa031687","original_id":"mk_63933343611870","tier":"A","category":"RESTORE_REFUSED","title":"Account Hijacked - Steam Support wont return items :: Help and Tips","summary":"The user's account was hijacked via phishing, and Steam Support refused to return the lost items, stating they will not be restored and closing further assistance on the matter.","quote":"Thank you for contacting Steam Support.\n   \nWe apologize for the delay.\n   \nThese lost items/gifts will not be returned. In the future, please be more careful with your account.\n   \nWe will investigate this user and take appropriate action.\n   \nWe will be unable to assist you further with this issue.","source_url":"https://steamcommunity.com/discussions/forum/1/864978109373923142?l=brazilian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"77600b4962af117a0bfd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee598755f3","original_id":"mk_28988199037401","tier":"A","category":"BAN_NO_REASON","title":"Account Locked :: Help and Tips","summary":"Steam Support notified the user that their account was locked due to fraudulent credit card use and stated they would be unable to assist further with the issue.","quote":"Unfortunately, we will be unable to assist you further with this issue.","source_url":"https://steamcommunity.com/discussions/forum/1/540742667241406699?l=schinese&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"10a872de19b65ea150a9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-736df2fcad","original_id":"mk_70550744185003","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"哪些句子拯救了你的英文邮件","summary":"Steam Support stated that they would close the user's issue, indicating they checked if there were no further concerns.","quote":"So we will close this issue as we checked if you have no further concern. Would you please shed some light on this? Since you haven","source_url":"https://zhuanlan.zhihu.com/p/577517211","source_host":"zhuanlan.zhihu.com","source_status":"public_url","source_group":"3dc50eee67db529640c5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd76c86869","original_id":"mk_13507960184326","tier":"A","category":"RESTORE_REFUSED","title":"acheté en occcasion sur le forum Team Fortress 2 - 28-04-2008 10:40:13 - jeuxvideo.com","summary":"Steam Support refused to reset or activate a used Orange Box CD key purchased by the user from an auction site, stating they do not assist with resold games. Agent Nate advised the user to return the game and request a refund from the seller on May 7, 2008.","quote":"Hello,\nI apologize for any inconvenience.\nWe do not reset CD k e y s from auction sites or in cases in which the game has been resold by another individual.\nIf you have any further questions, you may reply to this message within the next seven days to reopen your support request and receive an expedited response.","source_url":"https://www.jeuxvideo.com/forums/1-2383-9413022-1-0-1-0-0.htm","source_host":"www.jeuxvideo.com","source_status":"public_url","source_group":"5c0948b48a385fe7b954","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df6d8695e5","original_id":"mk_51958987419267","tier":"A","category":"RECOVERY_HIJACK","title":"Steam i PSC 12.12.2015 - Forum - GRYOnline.pl","summary":"Steam Support requested a screenshot of transaction details and payment information from Paysafecard to investigate payment charges for a user named Mikołaj.","quote":"Click on submit and go to \"Your Payments\". Under “Details” please click on the arrow to display the full transaction information. Please provide a screenshot of the information listed under this tab. Please ensure that the transaction numbers are visible.\nFollow the appropriate link below for information on screenshots:\nTitle: Saving a Screenshot on a PC\nLink: [link]\nTitle: Saving a Screenshot on a Mac\nLink: [link]\nAs soon as we have this information from you we will be able to assist you further.","source_url":"https://www.gry-online.pl/forum/steam-i-psc/zdd409e7","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"a59358b51442bc04a49e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0bdf4d8dd6","original_id":"mk_82178306194151","tier":"A","category":"RESTORE_REFUSED","title":"Dodge Rune' lerini Geri Vermek İstedim Gelen Cevap","summary":"Steam Support sent a canned response refusing a refund or return request because the purchases were made more than 30 days ago, information was missing, or a refund was previously received.","quote":"If you did not provide me with all of this information, your purchases were made more than 30 days ago, or you have received a refund before we will be unable","source_url":"https://forum.donanimhaber.com/dodge-rune-lerini-geri-vermek-istedim-gelen-cevap--55151064","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"858c0b01accd34665bb7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc43945511","original_id":"mk_19125158604169","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Put a request for a Refund of softwarw and Got this?? :: Steam Discussions","summary":"A user submitted a software refund request and received an automated Steam Support response stating the request was flagged as coming from a cloud computing service provider and would not be assisted, advising them to re-submit from a normal network.","quote":"Your help request appears to have been submitted from a cloud computing service provider. We will not be able to assist you with this specific submitted request for that reason. Please re-submit your help request from your normal computer network. This request will be closed but you are welcome to attempt to contact us again.","source_url":"https://steamcommunity.com/discussions/forum/0/694248165029860286/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d51e4838354f79546a00","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d7872dd16","original_id":"mk_34725976089636","tier":"A","category":"BAN_NO_REASON","title":"I got violated the Steam Terms of Service Agreement and I need help :: Help and Tips","summary":"A user received a message from Steam Support stating that their accounts were used for commercial purposes in violation of the Steam Subscriber Agreement, and support refused to assist further. Trading and community features were disabled. The incident occurred around December 19, 2017.","quote":"These accounts are being used for commercial purposes, which is a violation of the rules in the Steam Subscriber Agreement. Because of this infraction, we won't be able to assist you with this request.","source_url":"https://steamcommunity.com/discussions/forum/1/1621724915768873732/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e2138de205b4d60902ab","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9d1d07d66","original_id":"mk_65383872109788","tier":"A","category":"BAN_NO_REASON","title":"Steamaccount Locked / Community Banned out of nowhere :: Steam Discussions","summary":"A user's Steam account was permanently locked for alleged commercial use after selling low-value trading cards and CS:GO items worth about 10-20 EUR on the Community Market. Steam Support stated the lock is permanent, refused further assistance, and threatened to close future tickets without a reply.","quote":"there, yesterday i received the Red warning in Steam saying my Account has violated the Steam TOS. After contacting the support they say this: \"Hello, Thank you for your patience. The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors. This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. Please note that future help req","source_url":"https://steamcommunity.com/discussions/forum/0/4334229775343781443/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"26aab9b41e2a05da694d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0c6310c0e","original_id":"mk_67380602191370","tier":"A","category":"BAN_NO_REASON","title":"I'm considering taking Steam to court over their breaches of ...","summary":"Steam Support informed the user that future messages regarding their VAC ban will be closed without a response, refusing further appeals.","quote":"Any future messages regarding the VAC ban on this account will be closed without a response. For more information on Valve's policies","source_url":"https://www.reddit.com/r/pcmasterrace/comments/4br9u9/im_considering_taking_steam_to_court_over_their","source_host":"www.reddit.com","source_status":"public_url","source_group":"60e32dbb6ffeb01bcbc7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8415c3f32b","original_id":"mk_62848499483784","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Help with steam support : r/tf2","summary":"Steam Support informed the user that all future support tickets regarding their Team Fortress 2 ban will be closed without a response.","quote":"Please note that all future tickets regarding your ban in Team Fortress 2 will be closed without a response.","source_url":"https://www.reddit.com/r/tf2/comments/1thtro5/help_with_steam_support","source_host":"www.reddit.com","source_status":"public_url","source_group":"09e178aa96290a3e3c93","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41bf582dcb","original_id":"mk_56690392193675","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"/r/Steam Monthly Community Support Thread. ...","summary":"Steam Support notified the user that any future support tickets regarding their issue will be closed without a response, terminating further communication.","quote":"Lastly, please be advised that any future tickets about this issue will be closed without a response. Since we have provided you all the","source_url":"https://www.reddit.com/r/Steam/comments/1bt0q4n/rsteam_monthly_community_support_thread","source_host":"www.reddit.com","source_status":"public_url","source_group":"20679d21d2187c29b0f6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3a29db3e1","original_id":"mk_46593780664273","tier":"A","category":"BAN_NO_REASON","title":"My Steam account has been ruined...Beware the Family ...","summary":"Steam Support notified the user that their account received a VAC ban and threatened to close any future messages regarding the ban without a response.","quote":"Any future messages regarding the VAC ban on this account will be closed without a response. If you choose to purchase a new copy of the VAC","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3leq09/my_steam_account_has_been_ruinedbeware_the_family","source_host":"www.reddit.com","source_status":"public_url","source_group":"695bcf4e9e4febc3b458","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f6d200926","original_id":"mk_81861694429090","tier":"A","category":"BAN_NO_REASON","title":"False positives in latest VAC ban : r/GlobalOffensive","summary":"Steam Support informed the user that their VAC ban is permanent and that any future support messages regarding the ban will be closed without a response.","quote":"Any future messages regarding the VAC ban on this account will be closed without a response. If you choose to purchase a new copy of the VAC","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/332nr7/false_positives_in_latest_vac_ban","source_host":"www.reddit.com","source_status":"public_url","source_group":"a44138a3984fb1ff22b1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-424adfbea9","original_id":"mk_39812150522269","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support sucks","summary":"Steam Support informed the user that any future tickets regarding the issue will be closed without a response.","quote":"Any future tickets about this issue will be closed without a response. If you have any other issues with Steam, you are welcome to open a","source_url":"https://www.reddit.com/r/Steam/comments/16po6cf/steam_support_sucks","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd073a8c0cba53636cec","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8f527f8ec","original_id":"mk_66997633306058","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"/r/Steam Monthly Community Support Thread. ...","summary":"Steam Support agent Joy informed the user that future support tickets regarding their issue will be closed without a response. The excerpt is posted by a Reddit user named Dexaavo777.","quote":"Please note that any future tickets about this issue will be closed without a response. Steam Support Joy","source_url":"https://www.reddit.com/r/Steam/comments/18vvdy3/rsteam_monthly_community_support_thread","source_host":"www.reddit.com","source_status":"public_url","source_group":"f6b942f56d9a3dbed0f1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b52c2a14be","original_id":"mk_22147350232156","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"A curious question regarding general gift purchasing ...","summary":"Steam Support informed the user that any future support tickets regarding the issue will be closed without a response.","quote":"However, any future tickets about this issue will be closed without a response.","source_url":"https://www.reddit.com/r/Steam/comments/v76wbt/a_curious_question_regarding_general_gift","source_host":"www.reddit.com","source_status":"public_url","source_group":"4a816a0a1ce4d56c9162","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa8ec8643a","original_id":"mk_33194630762294","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"(don't know how to flair right) I'm speechless at the support.","summary":"Steam Support notified the user that their case will not be reviewed a second time and that any further tickets regarding the matter will be closed without a response.","quote":"Our Customer Support team will not review it a second time, and any following tickets will be closed without a response. https://help","source_url":"https://www.reddit.com/r/JanitorAI_Refuges/comments/1vx8heo/dont_know_how_to_flair_right_im_speechless_at_the","source_host":"www.reddit.com","source_status":"public_url","source_group":"c48f0dca06f882e9172f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5d5047f8e","original_id":"mk_17218326877118","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Why can't I gift my friend on steam (I'm in Malaysia he's in ...","summary":"Steam Support informed the user that any future support tickets regarding this issue would be closed without a response.","quote":"Please also know that any future tickets about this issue will be closed without a response.","source_url":"https://www.reddit.com/r/Steam/comments/1bb7ki5/why_cant_i_gift_my_friend_on_steam_im_in_malaysia","source_host":"www.reddit.com","source_status":"public_url","source_group":"e5716c8e7c1f3354e918","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e2158850e","original_id":"mk_74521379862154","tier":"A","category":"BAN_NO_REASON","title":"Steam общност :: Counter-Strike 2","summary":"Steam Support informed the user that their VAC ban is final and any future messages regarding the ban will be closed without a response.","quote":"Any future messages regarding the VAC ban on this account will be closed without a response. For more information on Valve's policies, please see the Steam","source_url":"https://steamcommunity.com/app/730/discussions/search?l=bulgarian&q=valve+&p=68483","source_host":"steamcommunity.com","source_status":"public_url","source_group":"96b919d175fd8bcc7d93","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-563268fe20","original_id":"mk_54253178966853","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Gift Errors :: Help and Tips","summary":"Steam Support notified the user that their support ticket regarding a gift purchase restriction is being closed without further response. No additional information or assistance will be provided.","quote":"... will be closed without a response. As this is all the information we can provide about this gift purchase restriction, I will be closing this ticket. If you","source_url":"https://steamcommunity.com/discussions/forum/1/4147320059820615830?l=thai","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d22fc54a071c3f992251","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abc6b7d935","original_id":"mk_76922329987763","tier":"A","category":"RECOVERY_HIJACK","title":"Closed support tickets :: Help and Tips","summary":"This official Steam help page explains that if a user's support tickets are being closed without a response from Steam Support, it is a classic sign of an account compromise where a hijacker is maliciously closing the tickets to hinder recovery.","quote":"Closed by a Malicious Individual  \n  \nA ticket can be considered to have been maliciously closed when someone other than the person submitting the ticket closes it.  \n[...] >   \nIf your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner.","source_url":"https://steamcommunity.com/discussions/forum/1/4041482209881252340","source_host":"steamcommunity.com","source_status":"public_url","source_group":"92b40fd586b42e580c2c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dbed0ac670","original_id":"mk_38300546356137","tier":"A","category":"RESTORE_REFUSED","title":"Пост 2590203 в сообществе Steam на DTF","summary":"Steam Support informed a user that their account has a general gift purchasing restriction preventing the use of Wallet funds for gifts. Support refused to remove the restriction, stated that future tickets regarding this issue will be closed without response, and closed the ticket.","quote":"Hello,  \nThanks for getting in touch. I looked at your account, and I do see that you have a general gift purchasing restriction.  \nYou can still purchase gifts and send them to any of your friends if you use a payment method directly to purchase the gift, instead of your Wallet funds. You are free to use your Wallet funds toward making purchases for your own account.  \nSteam Support is unable to remove or make any further adjustments to your account.  \nAs this is all the information we can provide about this gift purchasing restriction, I will be closing this ticket and please be advised that any future tickets with the same issue will be closed without response.  \nBut if you have any other issues with Steam, you are welcome to open a new ticket.  \nSteam Support  \nKate","source_url":"https://dtf.ru/steam/2590203","source_host":"dtf.ru","source_status":"public_url","source_group":"569bd7a0cb137d85321c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d18a127a0c","original_id":"mk_42584968687683","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Why was my ticket closed without a response?","summary":"This is a Steam Support help page article addressing why tickets are closed without an apparent response, advising users to check their spam folders because all tickets receive a reply before being closed.","quote":"Why was my ticket closed without a response?\n\n## Please check your spam folder.\n\nOur responses to tickets may go to your spam folder based on your email/privacy settings. All tickets are replied to prior to closing. Please check for the response in your spam folder.","source_url":"https://info.withcanopy.com/en/knowledge/why-was-my-ticket-closed-without-a-response","source_host":"info.withcanopy.com","source_status":"public_url","source_group":"9a18147fb6fd188117b3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d18ea3dc1a","original_id":"mk_30645573203831","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Closed due to lack of response from customer or unable to contact customer","summary":"This is an official Steam Support knowledge base article explaining the policy and scenarios under which a support ticket is automatically closed due to lack of customer response. It notes that cases can be reopened within 14 days or a new ticket can be created referencing the original.","quote":"Case closed due to lack of response from customer or unable to contact customer. SCENARIO A: The Support Specialist has made two or more attempts to contact the customer with no reply. SCENARIO B: The Support Specialist posed questions and/or provided suggestions during the course of the case. Two or more follow ups to the customer have resulted in no reply. With further contact from the customer, this case can be reopened within 14 days of the original closure. Otherwise, a new case can be logged referencing the original case.","source_url":"https://community.absolute.com/s/article/Closed-due-to-lack-of-response-from-customer-or-unable-to-contact-customer","source_host":"community.absolute.com","source_status":"public_url","source_group":"fb3a947e32b1934d56a5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-263327fc4e","original_id":"mk_64177164844514","tier":"A","category":"BAN_NO_REASON","title":"a history of false VAC bans (we deserve better) :: VAC Discussion","summary":"A Steam Support reply provided within a community forum post states that the user's account received a VAC ban for connecting to a protected server while running cheat software, noting that bans are upheld even if the user was unaware.","quote":"I understand your concern However, your account, or an account using the phone number tied to your account, has connected to a VAC protected server while running cheat software, resulting in a VAC ban on your account. Even if you were unaware of cheats","source_url":"https://steamcommunity.com/discussions/forum/9/3874841853288187001/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0ce4cae4b3f1bed9dffd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55e518801a","original_id":"mk_70424439604944","tier":"A","category":"BAN_NO_REASON","title":"Request for Review of Steam Account Ban :: VAC Discussion","summary":"Valve's standard policy text states that Steam Support does not disclose the specific reasons for a game ban when users request a review.","quote":"We do not disclose the reason for your game ban.","source_url":"https://steamcommunity.com/discussions/forum/9/694248809817009501","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f4dce6388a01dfcfbf8e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4105cc5544","original_id":"mk_21430063888366","tier":"A","category":"BAN_NO_REASON","title":"Steam game ban abuse still exists till today yes I'm back","summary":"Steam Support states via policy text that they are unable to remove in-game bans or provide further information regarding them.","quote":"Steam Support is unable to remove your in-game bans or to provide you with further information about your ban. All the information you can","source_url":"https://steamcommunity.com/discussions/forum/0/640179666902058432?l=english&ctp=27","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5ba7c4ee4a205a3ad51c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f905fefcf2","original_id":"mk_90659212994320","tier":"A","category":"BAN_NO_REASON","title":"Invalid Trade ban :: Help and Tips","summary":"Valve's help documentation states that all necessary information regarding a trade ban is contained within the ban notification itself and that no further details will be disclosed for security reasons.","quote":"All the information you require is included in the ban notification. ... No further information is disclosed for security and concept integrity reasons.","source_url":"https://steamcommunity.com/discussions/forum/1/2595630410189461859?l=spanish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8ce21eec620c12bafcdf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32da265fc7","original_id":"mk_24636326805599","tier":"A","category":"BAN_NO_REASON","title":"got banned for nothing and the support cant adress why","summary":"An automated Steam system message states that the user's account was flagged for abnormal behavior and no further action is needed, providing no specific reason for a ban.","quote":"Our systems automatically flag accounts when abnormal or unauthorized behavior is detected, No further action is needed on your end. action is","source_url":"https://steamcommunity.com/app/1808500/discussions/0/694250469803023413","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0c5fc150938ede213e14","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83915f5a29","original_id":"mk_38359257345141","tier":"A","category":"BAN_NO_REASON","title":"VAC Discussion - GAME BANNED FOR NOTHING","summary":"Steam Support documentation states that game bans are issued by individual game developers and that Steam Support is unable to remove them or provide details.","quote":"Game Bans are not VAC Bans and they are issued by the individual game. Steam Support is unable to remove your in-game bans or to provide you","source_url":"https://steamcommunity.com/discussions/forum/9/2789318172115986131","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e94c614cf55f409f289b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0efdfa8555","original_id":"mk_49064767066855","tier":"A","category":"BAN_NO_REASON","title":"Can a user get banned for not honouring their buy order?","summary":"This is a Steam policy statement indicating that users can receive a ban for repeatedly changing their mind after receiving buy or trade offers.","quote":"If you are found to be repeatedly changing your mind after receiving offers, you will receive a ban.","source_url":"https://forums.backpack.tf/topic/75458-can-a-user-get-banned-for-not-honouring-their-buy-order","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c939629af5b9a35da2a9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-890ccffad2","original_id":"mk_22119875688695","tier":"A","category":"BAN_NO_REASON","title":"What does a Steam game ban mean?-zhihu","summary":"An excerpt from a Steam help page or guide explaining that Steam customer support will not disclose details regarding cheating programs detected by VAC on a user's system.","quote":"Steam customer support will not disclose any information about the cheating program found on your system, including the date and time of the cheating.","source_url":"https://www.zhihu.com/en/answer/269039031","source_host":"www.zhihu.com","source_status":"public_url","source_group":"50a135e64dab7d678301","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-916bb0a8a0","original_id":"mk_34692291599752","tier":"A","category":"BAN_NO_REASON","title":"Account Bans","summary":"This is an official Steam help page detailing the account ban policy regarding Easy Anti-Cheat detections. It explains that game publishers issue bans based on cheat flags and that Steam does not disclose specific detection details to prevent helping cheat developers.","quote":"Easy Anti-Cheat helps game publishers detect and prevent the use of cheats or other tools that are designed and used to grant players an unfair in-game advantage.","source_url":"https://easy.ac/en-US/support/game/account/bans","source_host":"easy.ac","source_status":"public_url","source_group":"cb244f8fcc4ecc8a6410","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0c3b5e6ed","original_id":"mk_82857770928509","tier":"A","category":"RESTORE_REFUSED","title":"Why Steam won't help with Marketplace Purchases/Illegal ...","summary":"Steam policy text stating that the account holder is responsible for account security, while acknowledging that scammer accounts are often hijacked.","quote":"The account holder is responsible for the account security. That said, accounts used by scammers very often are hijacked accounts.","source_url":"https://steamcommunity.com/discussions/forum/1/3801650156484609849?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5c772b90889e405dc983","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8a9a756db","original_id":"mk_82697204885058","tier":"A","category":"RESTORE_REFUSED","title":"Someone had aceess to my account even tho I have ...","summary":"Steam Support responded to a hijacked account case by stating that the user is entirely responsible for the security and actions of the account, and that hijacking does not absolve them of that responsibility.","quote":"As the account holder, you are responsible for the security and actions of the account. The account getting hijacked does not absolve you of that responsibility","source_url":"https://steamcommunity.com/discussions/forum/0/3830914462343048700?l=german&ctp=4","source_host":"steamcommunity.com","source_status":"public_url","source_group":"295ae1ca174cfa13d71d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9fa74c8c8","original_id":"mk_61294493875197","tier":"A","category":"TRADE_REVERSAL","title":"No Way to Disable Market After Account Compromise","summary":"Valve's official policy states that Market transactions cannot be reversed or refunded, emphasizing user responsibility as a key part of account security.","quote":"Market transactions cannot be reversed or refunded. user responsibility is a big part of account security. it's the safest way to protect the account holder","source_url":"https://steamcommunity.com/discussions/forum/0/797839165142238970?l=japanese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5efebc09478ee49daabe","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d7a70eb68","original_id":"mk_15749189691842","tier":"A","category":"RECOVERY_HIJACK","title":"An update on our security incident - Blog - X","summary":"Valve published a blog update regarding a security incident and the ongoing process of restoring access for account owners locked out by remediation efforts.","quote":"An update on our security incident · Restoring access for all account owners who may still be locked out as a result of our remediation efforts.","source_url":"https://blog.x.com/en_us/topics/company/2020/an-update-on-our-security-incident","source_host":"blog.x.com","source_status":"public_url","source_group":"f5539a898d7d1f256a36","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-627ba0c344","original_id":"mk_26563754506643","tier":"A","category":"RESTORE_REFUSED","title":"You are responsible for maintaining the security of your ...","summary":"This text is part of Valve's standard policy stating that users are fully responsible for the security of their accounts and any activity that occurs on them, regardless of authorization.","quote":"You are responsible for protecting the confidentiality of your password and for maintaining the security of your account. Any activity occurring under your account is your responsibility, whether authorized by you or not.","source_url":"https://edit.tosdr.org/cases/148","source_host":"edit.tosdr.org","source_status":"public_url","source_group":"0aa98b9a04a6bad039e3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64a0d642ab","original_id":"mk_36951731056745","tier":"A","category":"RESTORE_REFUSED","title":"Hack hack lanet olsun!","summary":"Steam policy text stating that it is the responsibility of the account holder to maintain account security, and that excessive or repeated failure to do so can result in penalties.","quote":"responsibility of the account holder to maintain the security of the account. Excessive or repeated failure to ensure the security of the account can result in","source_url":"https://forum.donanimhaber.com/hack-hack-lanet-olsun--24422327","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"bb36c6e4099f9df02a60","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-565921dcea","original_id":"mk_86944777496269","tier":"A","category":"BAN_NO_REASON","title":"You've recently funded your Steam Wallet using an unverified credit... :: Help and Tips","summary":"An automated Steam notice informed a user that their wallet funds added via an unverified credit card resulted in a market and purchasing restriction. The user complained about the 5 EUR restriction and inability to verify the card.","quote":"You've recently funded your Steam Wallet using an unverified credit card that has had a recent increase in use. You can attempt to verify the funds now or wait until the restriction is automatically removed.","source_url":"https://steamcommunity.com/discussions/forum/1/144512753469016589/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"eb37cc161acb6f55ebd6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0cd75b5d9c","original_id":"mk_33032559519372","tier":"A","category":"RESTORE_REFUSED","title":"News - Security and Trading; Why the 15 Day Wait :: Steam Discussions","summary":"This official Valve news post explains the rationale behind implementing trade holds to combat account compromises and item theft. Valve notes that reversing stolen items became problematic because it often negatively impacted innocent users who subsequently acquired the traded items, leading to a policy shift toward prevention rather than item restoration.","quote":"Recently we've seen the community have a good discussion about the pros and cons of trade holds. We thought we'd walk through how we decided to implement them, in the hopes that it helps you understand why they're absolutely necessary. \n\nCompromised accounts and item theft\n\n Account theft has been around since Steam began, but with the introduction of Steam Trading, the problem has increased twenty-fold as the number one complaint from our users. Having your account stolen, and your items traded away, is a terrible experience, and we hated that it was becoming more common for our customers. Once an account was compromised, the items would be quickly cleaned out. They'd then be traded again and again, eventually being sold to an innocent user. Looking at their account activity, it wasn't too hard to figure out what happened, but undoing it was harder because we don't want to take things away from innocent users. We decided to err on the side of protecting","source_url":"https://steamcommunity.com/discussions/forum/0/494631873668954229/?l=","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a39f2fe3a3b6a72bd110","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9177bd7689","original_id":"mk_62878608964140","tier":"A","category":"RESTORE_REFUSED","title":"My Inventory was hijacked while in CS2 comp lobby and faceit. :: Counter-Strike 2 General Discussions","summary":"Steam Support explained to the user that their account was compromised and trade offers were intercepted by a scammer who duplicated trade profiles. Support recommended securing the account by changing passwords and de-authorizing devices, but refused to restore the lost items in accordance with Steam's Item Restoration Policy.","quote":"Thank you for providing information above, we understand your feelings and the situation.  \n  \nIt looks like your trade offers are being intercepted by someone who has compromised your account. Because your account is compromised we recommend you first change your password, then de-authorize all previously used devices from your account using this page.  \n  \nWhile your account was compromised without you knowing, here is what happened:\nThe user who compromised your account was able to see your sent and received trade offer(s). When you send a trade offer the compromiser can see the items you are trying to trade and the Steam account you are trying to trade with. [...] Knowing this information, the compromiser canceled your sent trade offer and changed their Steam profile to match your intended trade partner's.\nThey then sent a similar offer using their access to your account with the same items and using a Steam profile which looked like your intended trade partner's, which you accepted.\nThis resulted in your items being sent to the compromiser's account and not your intended trade partner's.\nFor this reason and many others we always recommend verifying your trade partners' profiles before sending or accepting trade offers. Unfortunately, we do not restore items in accordance with Steam's Item Restoration Policy. [...] > > \\ Your trade offer gets automatically canceled\n> > \\ Profile information about your trade offer's target account (your alt) is copied to scammers\nThank you for providing information above, we understand your feelings and the situation.  \n  \nIt looks like your trade offers are being intercepted by someone who has compromised your account. Because your account is compromised we recommend you first change your password, then de-authorize all previously u","source_url":"https://steamcommunity.com/app/730/discussions/0/603024330654256132","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a289b51e50d3ca95798c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad1c33713d","original_id":"mk_14932215105830","tier":"A","category":"HACK_THEFT","title":"Account Security - 2fa - Medium","summary":"A snippet of Steam support or help documentation advising users to check their email account settings for unauthorized changes or automated forwarding rules.","quote":"It's not a bad idea to occasionally check your email account settings to ensure no one has sneakily compromised your account and setup auto-","source_url":"https://z3r0trust.medium.com/every-medium-account-is-vulnerable-to-account-takeover-without-2fa-41796485f77b","source_host":"z3r0trust.medium.com","source_status":"public_url","source_group":"7cf52376698ff81988d9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7fe6f61551","original_id":"mk_45111329158016","tier":"A","category":"RECOVERY_HIJACK","title":"What to Do if Your Account Is Compromised","summary":"This is an excerpt from Steam's official help page advising users on what steps to take if their personal account is compromised, specifically instructing them to change their password to a strong and unique one.","quote":"What to Do if Your Account Is Compromised\n\nIf you suspect a personal account has been compromised: Change the password for that account. Choose a strong password and make it unique to that account. Do\nIf you suspect a personal account has been compromised: Change the password for that account. Choose a strong password and make it unique to that account. Do","source_url":"https://safecomputing.umich.edu/protect-yourself/protect-your-passwords/compromised-accounts/what-do-if-your-account-compromised","source_host":"safecomputing.umich.edu","source_status":"public_url","source_group":"2703aa14c59b3f7a7234","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af48647545","original_id":"mk_57868700236858","tier":"A","category":"RESTORE_REFUSED","title":"Viewing Issue","summary":"Steam Support responded to a user reporting a trading bot, stating that the bot belongs to a legitimate site and that the user was likely compromised by an impersonator.","quote":"Hello, you are reporting a bot of a legitimate site. You were most likely approached by another person and or impersonator who compromised your account.","source_url":"https://www.backpack.tf/issue/5fbdbbeed085d4303d2776e8","source_host":"www.backpack.tf","source_status":"public_url","source_group":"f6b1f02c75379edacdee","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-445141a936","original_id":"mk_61474917180008","tier":"A","category":"RESTORE_REFUSED","title":"Обновление по вопросам оплаты и как запросить ...","summary":"Steam policy text stating that all payments are final and non-refundable.","quote":"все платежи являются окончательными и не подлежат возврату. Нам очень жаль, но\nвсе платежи являются окончательными и не подлежат возврату. Нам очень жаль, но","source_url":"https://www.reddit.com/r/kimi/comments/1rrnlq6/an_update_on_billing_issues_how_to_request_a?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"47b2d92003eb76a612bf","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ceba9e0b57","original_id":"mk_81456260810708","tier":"A","category":"TRADE_REVERSAL","title":"Получил возврат из Steam после 2+ часов - вот как (не ...","summary":"Steam Support refused a refund request because the user's playtime exceeded 12 hours. The automated or templated response cites the playtime policy as the reason for denial.","quote":"На данный момент ваша покупка не подлежит возврату. Наша система зарегистрировала более 12 часов игрового времени, пожалуйста, имейте в виду","source_url":"https://www.reddit.com/r/Wolcen/comments/f5taea/got_a_steam_refund_after_2_hours_this_is_how_dont?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"94b66b9373c602171db3","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5f206f631","original_id":"mk_12119279551492","tier":"A","category":"RESTORE_REFUSED","title":"Условия предоставления платных услуг","summary":"Valve's policy text states that all payments for paid services are final and non-refundable, except as required by applicable law.","quote":"Все платежи за Платные услуги являются окончательными и не подлежат возврату или обмену, за исключением случаев, предусмотренных действующим законодательством.","source_url":"https://legal.x.com/ru/purchaser-terms.html","source_host":"legal.x.com","source_status":"public_url","source_group":"029aeed34ba1ef14523c","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c854f6c9e","original_id":"mk_63304684078847","tier":"A","category":"RESTORE_REFUSED","title":"Как вернуть деньги? :: Русскоязычный Форум","summary":"Steam policy text from a help page stating that gifted game copies and sent gifts are not eligible for refunds.","quote":"Полученные от других пользователей подарочные копии игр, которые еще не вышли, а также отправленные вами подарки, не подлежат возврату. Мы также не возвращаем","source_url":"https://steamcommunity.com/discussions/forum/26/611696927928543336?l=malay","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ac060f594a8f21a21e9a","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f8efe5e377","original_id":"mk_46986568628998","tier":"A","category":"RESTORE_REFUSED","title":"Не пришли деньги на Steam. :: Русскоязычный Форум","summary":"Steam policy text stating that stolen items are no longer returned to their original owners.","quote":"Изменения эти, в частности, касаются политики возврата украденных вещей их оригинальному владельцу: отныне украденные вещи не подлежат возврату.","source_url":"https://steamcommunity.com/discussions/forum/26/828939978606644495?l=finnish&ctp=422","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b09f19349ddf3891f5b0","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b73a8abbcc","original_id":"mk_75016452901070","tier":"A","category":"BAN_NO_REASON","title":"Аккаунт заблокировали навсегда, я даже не знаю почему.","summary":"Steam Support informed the user that their account ban is permanent and that support will no longer be able to assist them.","quote":"Эта блокировка является постоянной, и служба поддержки Steam больше не сможет вам помочь.","source_url":"https://www.reddit.com/r/steamsupport/comments/1dlq6ch/account_got_permanent_lock_i_cant_know_the_reason?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9cf5bf859245c7ce7a3","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f918534cdd","original_id":"mk_25224327023817","tier":"A","category":"BAN_NO_REASON","title":"Askyone<3","summary":"Steam Support stated that the account ban is permanent, not subject to discussion, and can only be lifted by an employee.","quote":"Блокировка является постоянной, не подлежит обсуждению и может быть снята только сотрудником.","source_url":"https://steamcommunity.com/profiles/76561199254097816","source_host":"steamcommunity.com","source_status":"public_url","source_group":"459e98ce8396b248194d","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff9dd2193d","original_id":"mk_26387377990135","tier":"A","category":"BAN_NO_REASON","title":"ʟᴀɴsᴋɪʏ.exe","summary":"Steam Support informed the user that their account ban is permanent due to a potential violation of the Subscriber Agreement. The response contains repetitive and slightly garbled phrasing regarding the ban permanence.","quote":"Блокировка является постоянной, не ительная из-за потенциального нарушения Условий предоставления услуг.","source_url":"https://steamcommunity.com/profiles/76561199343443445","source_host":"steamcommunity.com","source_status":"public_url","source_group":"76d930f38d2a632d70e0","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f6ee209d1","original_id":"mk_16858358402193","tier":"A","category":"BAN_NO_REASON","title":"blank","summary":"An automated Steam notice states that account functions are restricted, the ban is permanent and non-negotiable, and it can only be lifted by a staff member.","quote":"... услуг. В результате функции учетной записи будут ограничены. Блокировка является постоянной, не подлежит обсуждению и может быть снята только сотрудником.","source_url":"https://steamcommunity.com/profiles/76561198076822294","source_host":"steamcommunity.com","source_status":"public_url","source_group":"339fe7507c4c2c13c716","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b48c7ad320","original_id":"mk_64614776516926","tier":"A","category":"BAN_NO_REASON","title":"Этот аккаунт нарушил Соглашение об условиях ...","summary":"Steam Support informed the user that their account has received a permanent, non-negotiable ban for violating the Subscriber Agreement, and stated that support cannot remove the restriction. The message also mentions instructions regarding skins.","quote":"Этот аккаунт нарушил Соглашение об условиях ...\n\nБлокировка является постоянной, не подлежит обсуждению и не может быть снята службой поддержки Steam. Чтобы не потерять ценные скины, мы разрешаем отправить\nБлокировка является постоянной, не подлежит обсуждению и не может быть снята службой поддержки Steam. Чтобы не потерять ценные скины, мы разрешаем отправить","source_url":"https://steamcommunity.com/discussions/forum/9/3361397532263559969?l=greek","source_host":"steamcommunity.com","source_status":"public_url","source_group":"590ab45c65cbabe41c4c","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-115ea6b32a","original_id":"mk_86743498297697","tier":"A","category":"BAN_NO_REASON","title":"Eleven | 無冠の王","summary":"Steam policy text stating that account functions are restricted, the ban is permanent and non-negotiable, and it can only be removed by a staff member.","quote":"В связи с этим функции учётной записи будут ограничены. Блокировка является постоянной, не подлежит обсуждению и может быть снята только сотрудником.","source_url":"https://steamcommunity.com/id/elevensouth","source_host":"steamcommunity.com","source_status":"public_url","source_group":"eaec856be04f68365d09","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c724ac7878","original_id":"mk_45896979727097","tier":"A","category":"BAN_NO_REASON","title":"Как решить проблему фейк блокировки","summary":"Steam Support informed the user that their ban is permanent and cannot be lifted or assisted with further, stating that all available information has already been provided.","quote":"Блокировка является постоянной, и служба поддержки Steam не может ничем помочь в данном случае. Поскольку мы предоставили вам всю имеющуюся у нас информацию, мы","source_url":"https://steamcommunity.com/discussions/forum/26/3014556944186088524?l=malay","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74045a05725bc41ed2cf","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab97109cf8","original_id":"mk_59493466850861","tier":"A","category":"BAN_NO_REASON","title":"VAC Discussion - Снять блокировку","summary":"Valve's official policy statement regarding VAC bans, explaining that all VAC bans are permanent, non-appealable, and that detailed information regarding the ban will not be provided.","quote":"Все блокировки системой VAC являются бессрочными. Снять или обжаловать их нельзя. Valve не станет предоставлять вам подробную информацию об блокировке, так как","source_url":"https://steamcommunity.com/discussions/forum/9/1679190184074252775?l=koreana&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"93d06f1730bf1dd4d3f3","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee74e040ae","original_id":"mk_14060464703402","tier":"A","category":"BAN_NO_REASON","title":"Глобальная блокировка CS:GO Ваш аккаунт имеет ...","summary":"An automated system message regarding a permanent untrusted CS:GO global ban on the account, stating that the use of certain programs is not considered a violation.","quote":"Глобальная блокировка CS:GO Ваш аккаунт имеет ...\n\nбальная блокировка CS:GO Ваш аккаунт имеет постоянный статус \"ненадежный\" программ не является каким-либо нарушением. не можете получить блокировку в этой игре.\nбальная блокировка CS:GO Ваш аккаунт имеет постоянный статус \"ненадежный\" программ не является каким-либо нарушением. не можете получить блокировку в этой игре.","source_url":"https://steamcommunity.com/discussions/forum/26/364042063116996090?l=malay","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f1922005ac1cc6b581f3","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d95861dcff","original_id":"mk_53444834790450","tier":"A","category":"BAN_NO_REASON","title":"Апелляция блокировки или приостановления действия ...","summary":"A snippet from Steam's help pages regarding appealing account bans or suspensions, prompting the user to log in.","quote":"Апелляция блокировки или приостановления действия учетной записи ... В настоящее время вы не вошли в приостановленную учетную запись X. Войдите в свою учетную","source_url":"https://help.x.com/ru/forms/account-access/appeals","source_host":"help.x.com","source_status":"public_url","source_group":"c221f85c97b89dde1c79","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-822f1d31fc","original_id":"mk_71675187596324","tier":"A","category":"RECOVERY_HIJACK","title":"Блокировка и ограничение учетной записи","summary":"This is official Steam help center text explaining why an account might be locked or restricted, and how to verify ownership via phone, email, or reCAPTCHA to regain access.","quote":"Почему учетная запись X может быть заблокирована или ограничена, как подтвердить право владения по телефону, почте или reCAPTCHA и вернуть доступ.","source_url":"https://help.x.com/ru/managing-your-account/locked-and-limited-accounts","source_host":"help.x.com","source_status":"public_url","source_group":"4491a17dad86fc184ff3","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a296008db","original_id":"mk_18934160532623","tier":"A","category":"RESTORE_REFUSED","title":"Мой аккаунт в Steam взломали, и я потерял весь свой ...","summary":"Steam policy text stating that Steam Support will not return stolen items and warning users to avoid third-party skin sites and suspicious links.","quote":"Поддержка Steam не вернет украденные предметы. Прекратите посещать сторонние сайты со скинами или случайные ссылки, которые вам присылают","source_url":"https://www.reddit.com/r/cs2/comments/1k3vu5v/my_steam_account_was_hacked_and_lost_all_my_cs?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd1bf6386b3ee267547c","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8231702303","original_id":"mk_32892347825785","tier":"A","category":"RESTORE_REFUSED","title":"Почему Steam не вернет ваши предметы или средства ...","summary":"Valve states in its official policy or help text that stolen items are no longer restored or duplicated and returned to users.","quote":"На этом этапе предметы не подлежат восстановлению, - создать дубликаты украденных предметов и отдать их вам.","source_url":"https://www.reddit.com/r/steamsupport/comments/1mmlum1/why_steam_wont_give_your_items_or_founds_back_if?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"8467ff9ada266b758918","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2be0562c0","original_id":"mk_48172020238253","tier":"A","category":"RESTORE_REFUSED","title":"Принципы восстановления предметов в Steam","summary":"Steam policy text stating that Steam Support does not restore lost items because they are often transferred through multiple accounts before a request is received.","quote":"Принципы восстановления предметов в Steam\n\nСлужба поддержки Steam не восстанавливает утерянные предметы. Зачастую предметы передаются через несколько аккаунтов до того, как мы получаем запрос на\nСлужба поддержки Steam не восстанавливает утерянные предметы. Зачастую предметы передаются через несколько аккаунтов до того, как мы получаем запрос на","source_url":"https://help.steampowered.com/ru/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"aff958529538ce94188c","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-672306b992","original_id":"mk_22247363848667","tier":"A","category":"RESTORE_REFUSED","title":"как вернуть вещи которие украли?","summary":"Steam policy text stating that contacting Steam Support is the only way to recover stolen items, but items may not be returned as the user is fully responsible for them.","quote":"Единственный способ вернуть вещи - написать в Службу Поддержки Steam. Однако, вещи вам могут и не вернуть, так как ответственность за них лежит полностью на вас","source_url":"https://steamcommunity.com/discussions/forum/26/540743213316984806?l=koreana","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1489d2d09615f976d231","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-078ea07e2a","original_id":"mk_43674085469117","tier":"A","category":"RECOVERY_HIJACK","title":"Поддержка Steam - Украденный аккаунт","summary":"Steam support policy text providing instructions on what users must do before recovering a stolen or hijacked account, including checking for malware and securing the associated email address.","quote":"Если ваш аккаунт Steam украли или взломали, то до его восстановления вам необходимо выполнить действия, указанные ниже, иначе аккаунт может быть похищен повторно.\n\nВирусы, кейлоггеры и другие вредоносные программы могут украсть имя и пароль аккаунта Steam. Перед восстановлением пароля необходимо проверить компьютер на наличие вирусов и другого вредоносного ПО и удалить их.\n\nКак правило, кража аккаунта Steam происходит после того, как был взломан привязанный к нему адрес электронной почты. Изменив ее пароль, вы сможете предотвратить повторную кражу аккаунта или вмешательство взломщика в процесс восстановления аккаунта службой поддержки Steam. [...] Никогда не раскрывайте пароль аккаунта Steam друзьям или другим людям, которые хотят его узнать. Поддержка Steam никогда не потребует ваш пароль.\n\nВводите свой пароль только на официальных сайтах Steam: steampowered.com и steamcommunity.com.\n\nЕсли у вас возникли подозрения, что сайт, который запросил ваш логин и пароль, не является официальным, не вводите никакие данные и покиньте его.\n\nВы можете найти дополнительную информацию о том, как защитить свой аккаунт от взлома и фишинга, посетив статью с рекомендациями по обеспечению безопасности аккаунта.\n\nКогда вы будете уверены, что компьютер, которым вы пользуетесь, и ваша электронная почта не находятся под угрозой, вы сможете восстановить свой аккаунт Steam, сменив его пароль.","source_url":"https://help.steampowered.com/ru/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"532f19dfbf1a3e2b5ff7","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-09d781d0a6","original_id":"mk_60360561282671","tier":"A","category":"RESTORE_REFUSED","title":"Мои предметы пропали или были украдены","summary":"This is official Steam Support help page text regarding missing or stolen items and trade fraud.","quote":"Мои предметы пропали или были украдены\n\nСлужба поддержки Steam. Мои предметы пропали или были украдены. Больше информации о связанных проблемах — ниже. Нечестный обмен и мошенничество. В результате\nСлужба поддержки Steam. Мои предметы пропали или были украдены. Больше информации о связанных проблемах — ниже. Нечестный обмен и мошенничество. В результате","source_url":"https://help.steampowered.com/ru/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"313e05f0265d3f21e9f3","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-2266904779","original_id":"mk_31859810069773","tier":"A","category":"RECOVERY_HIJACK","title":"Возврат украденного или взломанного аккаунта Steam","summary":"This is official Steam policy text instructing users on how to attempt account recovery independently through the support website or by contacting Steam Support.","quote":"Попробуйте вернуть свой аккаунт самостоятельно или свяжитесь со службой поддержки Steam: Вернуть аккаунт самостоятельно можно через сайт поддержки.","source_url":"https://help.steampowered.com/ru/faqs/view/0A94-F308-34A5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"662b24dd95d6ca56d6b1","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-7169670bfb","original_id":"mk_78613581547340","tier":"A","category":"RESTORE_REFUSED","title":"Предложение по поводу восстановления предметов ...","summary":"Valve states its policy that Steam Support no longer restores lost items because traded items often change hands multiple times before a request is made.","quote":"Поддержка Steam больше не будет восстанавливать утерянные предметы. Элементы часто обмениваются руками несколько раз перед запросом на восстановление, и это","source_url":"https://steamcommunity.com/discussions/forum/26/1744512103844678424?l=tchinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"baa30e650753def8d9b2","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61dc659c48","original_id":"mk_87182505755483","tier":"A","category":"RESTORE_REFUSED","title":"Возврат украденных вещей. :: Русскоязычный Форум","summary":"Steam Support states in its official policy and FAQ that it does not restore items that have disappeared from an account for any reason, including traded items. This text is taken from the Russian Steam Community forums/help pages.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны","source_url":"https://steamcommunity.com/discussions/forum/26/360672383113177440","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0f0c9dd06b19cd9fb846","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-186af37961","original_id":"mk_80505627582021","tier":"A","category":"RESTORE_REFUSED","title":"Украли вещи в Dota 2. :: Русскоязычный Форум","summary":"Steam policy text stating that Steam Support does not restore items that have disappeared from an account for any reason, including items that were traded away.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны","source_url":"https://steamcommunity.com/discussions/forum/26/695372973294500306","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4b8378c2e7389e98c44b","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eeca1b0a54","original_id":"mk_29490823135643","tier":"A","category":"RESTORE_REFUSED","title":"Something went wrong while displaying this content. Refresh","summary":"Steam Support states in its policy text that it cannot restore items based on screenshots or chat logs, and that users are responsible for the security of their accounts.","quote":"Поддержка Steam не может восстановить предметы на основе скриншотов или копий чата. Пользователи несут ответственность за безопасность их аккаунтов и","source_url":"https://steamcommunity.com/discussions/forum/26/828935673194963850?l=brazilian&fp=175&ctp=563","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1c19e3813af7de80f94a","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27476408e6","original_id":"mk_28734612385634","tier":"A","category":"RECOVERY_HIJACK","title":"(Вернули, ура!)Украли Стим аккаунт. Как вернуть? — Steam на DTF","summary":"Steam Support rejected the user's screenshot as proof of ownership during an account hijacking recovery attempt and requested detailed credit card billing information.","quote":"Благодарим вас за терпение. После проверки мы обнаружили, что предоставленный вами снимок экрана не может быть использован в качестве доказательства права собственности.\n\nПохоже, нам все еще не хватает некоторой информации от вас, чтобы помочь с этой проблемой.\n\nПожалуйста, отправьте нам следующую информацию о любых покупках по кредитной карте в аккаунте:\n\n\\Имя и фамилия владельца карты и платежный адрес (включая улицу, город, страну и почтовый индекс):\n\n\\Последшие 4 цифры номера кредитной карты (только последние 4, пожалуйста):  \n\\Тип карты (Visa, Mastercard, Discover, American Express):  \n\\Действующий номер телефона в дневное время, включая код страны или г","source_url":"https://dtf.ru/steam/3641716-vernuli-uraukrali-stim-akkaunt-kak-vernut","source_host":"dtf.ru","source_status":"public_url","source_group":"1cf21b08de8c5a4311c4","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7a0755d26","original_id":"mk_29603161213618","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support'dan gelen cevap, ne demek istediklerini ...","summary":"Steam Support responded with a canned message stating they have already provided all relevant information and directed the user to check their support requests on support.steampowered.com.","quote":"Steam destek alakalı konuyla ilgili tüm bilgileri size sağladı,hesabınızla support.steampowered.com a girerek yardım girişimlerinizi kontrol","source_url":"https://forum.donanimhaber.com/steam-support-dan-gelen-cevap-ne-demek-istediklerini-anlayamadim--104324605","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"fc7b7b4f96001eadffcb","publication_date":"","language":"tr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bfd640669","original_id":"mk_75317435998261","tier":"A","category":"RESTORE_REFUSED","title":"украли вещи :: Русскоязычный Форум","summary":"A user on the Steam Community forum asked if stolen items could be recovered after approximately 10 valuable items were gifted away without authorization. Another community member quoted Steam's official policy stating that Steam Support does not restore items that have left the account through any means.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны, проданы или куплены на Торговой площадке, удалены","source_url":"https://steamcommunity.com/discussions/forum/26/4690027546081843337/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7bb3db9a7adf8e6576a9","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf0ad6f3be","original_id":"mk_38502326760745","tier":"A","category":"HACK_THEFT","title":"Steam Support :: My items are missing or were stolen","summary":"This is a generic Steam Support help page title regarding missing or stolen items rather than a specific support ticket or user case.","quote":"Steam Support :: My items are missing or were stolen","source_url":"https://help.steampowered.com/en/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"da07ea1a60863c5b1ecb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-21af067458","original_id":"mk_13700867811972","tier":"A","category":"RESTORE_REFUSED","title":"[UPD] Valve не будет возвращать вещи потерянные в результате мошенничества в Steam - Shazoo","summary":"An editorial from June 29, 2015, reports on Valve's policy update stating they will no longer restore items lost to trade scams. The article quotes Valve's official stance explaining that users are provided enough information to make smart trading decisions and scammers are avoidable.","quote":"Мы симпатизируем тем, кто стал жертвой мошенничества, однако мы представляем достаточно информации в Steam и через торговую систему, чтобы пользователи могли принимать разумные торговые решения","source_url":"https://shazoo.ru/2015/06/29/31372/valve-ne-budet-vozvrashat-veshi-poteryannye-v-rezultate-moshennichestva-v-steam","source_host":"shazoo.ru","source_status":"public_url","source_group":"126f2b342c8ced3748ca","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-620b0e07a9","original_id":"mk_17233144608022","tier":"A","category":"HACK_THEFT","title":"Steam поддержка не хочет отдавать вещи в steam","summary":"Steam Support's automated system sent a standard security warning regarding a suspected account theft, instructing the user to scan their computer.","quote":"Вероятно ваш аккаунт был похищен другим пользователем. Чтобы обеспечить безопасность вашего аккаунта, пожалуйста, сделайте следующее: 1) Просканируйте ваш","source_url":"https://steamcommunity.com/discussions/forum/26/618459405725636666?l=polish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"80531253b39082745899","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e14aad68d","original_id":"mk_24133146322039","tier":"A","category":"RECOVERY_HIJACK","title":"почему steam support при восстановлении аккаунта стал ...","summary":"Steam Support informed the user that the provided email address still does not match the original email address registered to the account during the recovery process.","quote":"Адрес электронной почты, который вы указали, всё ещё не соответствуют первому адресу зарегистрированному на аккаунте. Пожалуйста, найдите время, чтобы","source_url":"https://steamcommunity.com/discussions/forum/26/3140616601487228609?l=greek","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a85095566dee238615d0","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38f6962864","original_id":"mk_78746019726947","tier":"A","category":"RECOVERY_HIJACK","title":"Частые вопросы о мошенничестве на доверии и при ...","summary":"Steam Support policy states that Steam Support can always restore account access to the rightful owner even if the scammer has changed the associated email address.","quote":"Независимо от того, что заявляет мошенник, служба поддержки Steam всегда может вернуть вам доступ к аккаунту, даже если мошенник изменил адрес электронной почты","source_url":"https://help.steampowered.com/ru/faqs/view/70E6-991B-233B-A37B","source_host":"help.steampowered.com","source_status":"public_url","source_group":"0484bf89c27b93c1208d","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-f6cea3e807","original_id":"mk_34525934352339","tier":"A","category":"RECOVERY_HIJACK","title":"Is there a way around this? (Steam Guard/logging in related)","summary":"This text is an excerpt from a Steam help page providing a guide on how to recover an account when the Steam Guard Mobile Authenticator is lost or deleted.","quote":"This is a step-by-step guide on how to recover your account when you have lost or deleted your Steam Guard Mobile Authenticator.","source_url":"https://www.resetera.com/threads/is-there-a-way-around-this-steam-guard-logging-in-related.176899","source_host":"www.resetera.com","source_status":"public_url","source_group":"6d2900626cb3f9371da4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bde843fee1","original_id":"mk_69168240882910","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Стоит ли мне подать в суд на Steam?","summary":"Steam Support notified the user that future help requests regarding their account ban may be closed without a response. The message was signed by support agent Cese.","quote":"Обратите внимание, что будущие запросы о помощи, отправленные в отношении блокировки, могут быть закрыты без ответа. Служба поддержки Steam Сесе","source_url":"https://www.reddit.com/r/Steam/comments/1hv20h3/should_i_sue_steam?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"786d09bda01b18836b17","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b684e17bc0","original_id":"mk_76369248727642","tier":"A","category":"RECOVERY_HIJACK","title":"украден баланс моей учетной записи Steam и ...","summary":"This is official Steam Support help text instructing users on how to recover missing games through the Steam support website.","quote":"Чтобы восстановить пропавшие игры: https://help.steampowered.com/en/ Введите название игры в строке поиска, Нажмите на игру, Нажмите «ее нет в","source_url":"https://www.reddit.com/r/SteamScams/comments/1n9pvyf/need_help_my_steam_account_balance_and_dota_2?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"29f5a6fa3fc9e0a12f73","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b75d20439","original_id":"mk_26020081362672","tier":"A","category":"API_KEY_THEFT","title":"Исчезают обращения в службу поддержки","summary":"Standard Steam security instructions advising the user to deauthorize all devices, change their password, and revoke their Web API key.","quote":"1) Выйти со всех устройств https://store.steampowered.com/twofactor/manage (кнопка внизу) · 2) Смените пароль на аккаунте · 3) Отозвать API-ключ https://","source_url":"https://steamcommunity.com/discussions/forum/26/3004430047187893175?l=malay&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7e39799c9c712f8b5941","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aece45f0a2","original_id":"mk_76842537725500","tier":"A","category":"RESTORE_REFUSED","title":"Steam-Support :: Meine Gegenstände fehlen oder wurden gestohlen","summary":"This is a snippet from the official Steam Support help page regarding missing or stolen items in German.","quote":"Steam-Support :: Meine Gegenstände fehlen oder wurden gestohlen","source_url":"https://help.steampowered.com/de/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ddd249e0f93c423756d8","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d6f0a38892","original_id":"mk_45722782294499","tier":"A","category":"RESTORE_REFUSED","title":"Инвентарь не загружается — ошибка \"слишком много запросов\" (длится месяцы) :: Русскоязычный Форум","summary":"A Steam user experienced a persistent 'too many requests' error when trying to access their inventory for months. Steam Support replied that the error is caused by browser extensions or shared IP addresses (such as VPNs), stated they cannot remove these restrictions, and recommended disabling such extensions.","quote":"Спасибо, что сообщили нам об этой проблеме. Данная ошибка означает, что вы отправляете слишком много запросов на серверы предметов игры. Зачастую такое происходит, если расширение для браузера собирает информацию о предметах на странице или несколько аккаунтов используют общий IP-адрес, что часто связано с работой VPN, особенно пиринговых. К сожалению, мы не можем снять эти ограничения. Рекомендуем удалить расширения, которые автоматизируют действия, связанные с предметами или инвентарём, и отключит","source_url":"https://steamcommunity.com/discussions/forum/26/597413188027602807/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2e2ead5a3f5825c392d2","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46f54aba31","original_id":"mk_63085666330516","tier":"A","category":"BAN_NO_REASON","title":"kradzież konta steam. 15.07.2020 - Forum - GRYOnline.pl","summary":"A Polish Steam user whose account was stolen and subsequently locked by Steam Support managed to prove ownership via bank statements, but the community/trade ban remained. Steam Support replied with a template stating the account was linked to account hijacking activities. The snippet cuts off mid-sentence.","quote":"Witam,\n\nNasze dane wskazują, iż podane konto Steam powiązane było z działaniami mającymi na celu przejmowanie kont innych użytkowników. Zgodnie z warunkami Umo","source_url":"https://www.gry-online.pl/forum/kradziez-konta-steam-9/z9e9b216","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"214008d329b82e3d84e1","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4570810d26","original_id":"mk_38637630854838","tier":"A","category":"RESTORE_REFUSED","title":"items scammed, Inventar gestohlen :: Deutsches Forum","summary":"Valve's official policy statement in German explains that Steam Support under no circumstances restores items that have been traded, marketed, deleted, or gifted.","quote":"Das Steam-Supportteam stellt unter keinen Umständen Gegenstände wieder her, die gehandelt, auf dem Markt verkauft, gelöscht oder verschenkt","source_url":"https://steamcommunity.com/discussions/forum/24/6679473478675019902","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6d2895e9f457ba4549de","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4b0422134","original_id":"mk_24525622806458","tier":"A","category":"RESTORE_REFUSED","title":"Handelsausschluss :: Deutsches Forum","summary":"Steam Support notified a user that fraudulent activity and trading scams were detected on their account. Support removed all stolen items without restoration and permanently banned the account from trading under a zero-tolerance policy.","quote":"Hallo, \n \nvielen Dank für Ihre Nachricht an das Steam Support Team. \n \nWir entschuldigen uns für die späte Rückantwort. \n \nWir haben im Zusammenhang mit Ihrem Account Betrugsversuche gegenüber anderen Benutzern beim Handeln von Gegenständen festgestellt. Sämtliche gestohlene Gegenstände wurden von Ihrem Account entfernt und können nicht wiederhergestellt werden. \n \nIhr Account wurde permanent von jeglichem Handel ausgeschlossen. Wir haben eine Null-Toleranz-Politik gegenüber Betrugsversuchen (\"scamming\"). \n \nFür weitere Informationen zu den Steam-Trading-Richtlinien folgen Sie bitte diesem Link: [...]","source_url":"https://steamcommunity.com/discussions/forum/24/617336568085012721","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d229bb2af16078636cf3","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff7505bbaf","original_id":"mk_83883943683975","tier":"A","category":"RESTORE_REFUSED","title":"Steam ACC gehackt und der Support Antwortet nicht!!?","summary":"Valve's official policy statement reiterating that Steam Support will under no circumstances restore items that were traded, sold on the market, deleted, or gifted.","quote":"Das Steam-Supportteam wird unter keinen Umständen Gegenstände wiederherstellen, die gehandelt, auf dem Markt verkauft, gelöscht oder verschenkt wurden.","source_url":"https://steamcommunity.com/discussions/forum/24/611696927909968044?l=malay&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c6d43d104202ddb15470","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1dd0d71904","original_id":"mk_48965473566566","tier":"A","category":"RESTORE_REFUSED","title":"Frage zur Wiederherstellung gestohlener Items :: Deutsches Forum","summary":"Valve's Steam Support policy states that they will no longer restore items lost due to account hijacking. A user quoted this official policy message in the German Steam discussion forum.","quote":"Wir werden in Zukunft keine weiteren Gegenstände auf Ihrem Account wiederherstellen, die aufgrund eines Hijackings entwendet wurden.","source_url":"https://steamcommunity.com/discussions/forum/24/619568682056356222?l=turkish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a1a152571e47efa769e4","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e77a47eed","original_id":"mk_77901729359102","tier":"A","category":"TRADE_REVERSAL","title":"Gift Scam :: Deutsches Forum","summary":"Steam Support stated that as a one-time exception, they would restore items/gifts traded for a game. The text cuts off mid-sentence.","quote":"Das Steam Support Team wird die Gegenstände/Geschenke, die Sie beim Tausch gegen das Spiel gehandelt hatten, als einmalige Ausnahme","source_url":"https://steamcommunity.com/discussions/forum/24/412446890552038298","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b156e9e8b5ac2a950411","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f897f6c87d","original_id":"mk_74767499489304","tier":"A","category":"RESTORE_REFUSED","title":"Gestohlen :: Deutsches Forum","summary":"Valve policy states that trades cannot be reversed after 7 days and stolen items will not be restored.","quote":"Nach diesen 7 Tagen kann ein Handel nicht rückgängig gemacht werden. Du wirst deine Items leider nicht zurückbekommen. Richtlinien zur","source_url":"https://steamcommunity.com/discussions/forum/24/669472753009743786?l=english&ctp=4","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7e0ecd1e2323ead56540","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-976315c43e","original_id":"mk_95703613101891","tier":"A","category":"RESTORE_REFUSED","title":"Richtlinien zur Wiederherstellung von Inventargegenständen","summary":"This is Steam Support's official policy text stating that the support team will under no circumstances restore inventory items that have been traded, marketed, deleted, or gifted.","quote":"Richtlinien zur Wiederherstellung von Inventargegenständen\n\nDas Steam-Supportteam stellt unter keinen Umständen Gegenstände wieder her, die gehandelt, auf dem Markt verkauft, gelöscht oder verschenkt wurden.\nDas Steam-Supportteam stellt unter keinen Umständen Gegenstände wieder her, die gehandelt, auf dem Markt verkauft, gelöscht oder verschenkt wurden.","source_url":"https://help.steampowered.com/de/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"558b019ce070dd7901f9","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-0b0ff730a8","original_id":"mk_87034620565938","tier":"A","category":"RESTORE_REFUSED","title":"Widerrufene Geschenke","summary":"Official Steam policy text stating that Steam Support does not restore items traded for gifts if those gifts are subsequently revoked.","quote":"Wenn Sie einen Handel eingegangen sind, um das Spiel zu erhalten, stellt der Steam-Support keine Gegenstände wieder her, die Sie im Tausch für das Geschenk\nWenn Sie einen Handel eingegangen sind, um das Geschenk zu erhalten","source_url":"https://help.steampowered.com/de/faqs/view/558E-7FF0-1C5C-D1EE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"9bada972028be2fa1a7d","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-782d38c3b6","original_id":"mk_27180062230490","tier":"A","category":"RESTORE_REFUSED","title":"Steam Item Restoration Policy","summary":"Valve's official policy states that Steam Support does not restore lost items because items often change hands multiple times before a restoration request can be processed.","quote":"Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored","source_url":"https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fd62c4892c978c7db9e4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-169716174f","original_id":"mk_39109955465375","tier":"A","category":"RESTORE_REFUSED","title":"Zurückgehaltene Handel und Markttransaktionen auf Steam","summary":"Steam help page text explaining that trade and market holds provide a way to restore items before they are lost, even if a hijacker gains access.","quote":"Zurückgehaltene Handel und Markttransaktionen auf Steam\n\nDas Zurückhalten von Gegenständen bietet außerdem einen Weg, Gegenstände wiederherzustellen, bevor diese verloren gehen. Selbst wenn ein Hijacker Zugriff auf","source_url":"https://help.steampowered.com/de/faqs/view/34A1-EA3F-83ED-54AB","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ee7dd103c13ad6ee87e3","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-5842a6c9d1","original_id":"mk_75496936099364","tier":"A","category":"HACK_THEFT","title":"Einen gestohlenen oder gehackten Steam-Account ...","summary":"German Steam help documentation instructing users to attempt account recovery themselves or contact Steam Support via the help page.","quote":"Versuchen Sie, Ihren Account selbst wiederherzustellen oder kontaktieren Sie den Steam-Support: Sie können die Hilfeseite nutzen, um Ihren Account","source_url":"https://help.steampowered.com/de/faqs/view/0A94-F308-34A5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"cac960d70e2010e26714","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-7604a5c51f","original_id":"mk_41340674730826","tier":"A","category":"RECOVERY_HIJACK","title":"Einen Steam-Account bei verlorenem oder vergessenem ...","summary":"This excerpt from a Steam help page states that Steam Support is available at any time to assist users with account recovery, even if the email address, password, or phone number has been lost.","quote":"Der Steam-Support ist Ihnen jederzeit bei der Wiederherstellung Ihres Accounts behilflich, auch wenn Sie die E-Mail-Adresse, das Passwort oder die Telefonnummer","source_url":"https://help.steampowered.com/de/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"119877cb365ec8246f47","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-9cb302db10","original_id":"mk_54397054496760","tier":"A","category":"RESTORE_REFUSED","title":"新聞 - Security and Trading: Update","summary":"Valve published an official update on March 1, 2016, announcing policy changes to account security and trading. Notably, Steam Support officially stated it will no longer restore items that have left accounts following successful trades or market transactions.","quote":"Steam Support will no longer restore items that have left accounts following a successful trade or market transaction (a process that previously created duplicates of original items)","source_url":"https://store.steampowered.com/news/20631?l=tchinese","source_host":"store.steampowered.com","source_status":"public_url","source_group":"38a56b741e2958486bdf","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-806bb001cf","original_id":"mk_70668880885467","tier":"A","category":"RESTORE_REFUSED","title":"Bantuan Steam :: Kebijakan Pemulihan Item Steam","summary":"This is the Steam Support help page in Indonesian detailing the Item Restoration Policy, which outlines Valve's official stance on refusing to restore stolen items.","quote":"Bantuan Steam :: Kebijakan Pemulihan Item Steam","source_url":"https://help.steampowered.com/id/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"bc08cbad2c681e3e7d41","publication_date":"","language":"id","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-798449c6e2","original_id":"mk_62067487035930","tier":"A","category":"RESTORE_REFUSED","title":"为什么Steam永远不会归还你被骗走的饰品 | TAKE.SKIN","summary":"An article discussing why Steam Support refuses to restore scammed or stolen items, quoting Valve's official policy that items leaving the account will not be restored due to the economic impact of item duplication.","quote":"Steam客服不会恢复因任何原因离开账户的物品，包括账户被盗或欺诈的情况……提供重复的物品会降低所有其他现存物品的价值。","source_url":"https://take.skin/cn/blog/why-steam-does-not-restore-scammed-items","source_host":"take.skin","source_status":"public_url","source_group":"a3da100b441669775f4e","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41980cc500","original_id":"mk_61460829104813","tier":"A","category":"RESTORE_REFUSED","title":"Стим просто так забрал Игру - Форум Playground.ru","summary":"A user on a forum reported that a gifted copy of Grand Theft Auto V was revoked by Steam Support after 36 hours of playtime. Steam Support responded with a generic automated template regarding purchase delays and refund policies. The post is dated June 20, 2015.","quote":"Здравствуйте, Спасибо, что обратились в службу поддержки Steam. Если вы столкнулись с задержками при переводе средств на кошелек Steam или товар не появился на вашем аккаунте сразу после покупки, но деньги были сняты с вашего счета, пожалуйста, подождите. В некоторых случаях покупки могут проходить с задержкой. Если вы не получите оплаченный товар в течение 24 часов, пожалуйста, сообщите нам. Если вы желаете запросить возврат средств, пожалуйста, посетите https://help.steampowered.com/ Если с момента покупки еще не прошло 14 дней и вы провели в игре или программе менее двух часов, вы обязательно получите возврат. Пожалуйста, учтите, что возврат средств может занять до 7 рабочих дней после того, как ваш запрос будет принят. Если Steam не может вернуть деньги на изначальный способ оплаты, средства будут начислены на ваш кошелек Steam. **Примечание: если вы осуществляете возвра","source_url":"https://www.playground.ru/misc/forum/stim_prosto_tak_zabral_igru-1282560","source_host":"www.playground.ru","source_status":"public_url","source_group":"9d6c3f7cb78ad67d7930","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fea666f121","original_id":"mk_36006770566623","tier":"A","category":"RECOVERY_HIJACK","title":"Was tun, wenn dein Steam-Account gehackt wurde","summary":"This excerpt from a Steam help guide provides instructions on what to do if a Steam account has been hacked, directing users to the account recovery process. The text is incomplete.","quote":"Was tun, wenn dein Steam-Account gehackt wurde\n\nGeht zu Steam Support Klickt auf \"Ich kann mich nicht anmelden\" > \"Mein Konto wurde gestohlen\" Folgt dem Wiederherstellungsprozess. Gebt\nGeht zu Steam Support Klickt auf \"Ich kann mich nicht anmelden\" > \"Mein Konto wurde gestohlen\" Folgt dem Wiederherstellungsprozess. Gebt","source_url":"https://www.reddit.com/r/steamsupport/comments/1fjmgc5/what_to_do_when_your_steam_account_gets_hacked?tl=de","source_host":"www.reddit.com","source_status":"public_url","source_group":"c36c8ce8717c3a70b1ec","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5227616c6","original_id":"mk_31985626737283","tier":"A","category":"RECOVERY_HIJACK","title":"Account mit Diebstahl in Verbindung gebracht","summary":"Steam Support instructs the user to change their password, log out of all mobile app devices, and completely reinstall Steam due to an account theft issue. The message cuts off mid-sentence.","quote":"1. Ändere dein Passwort und melde dich von allen Geräten in deiner mobilen App ab. Dann deinstalliere Steam komplett und installiere es neu. Ich","source_url":"https://www.reddit.com/r/SteamScams/comments/1sm86ko/account_associated_with_theft?tl=de","source_host":"www.reddit.com","source_status":"public_url","source_group":"15a1c3991279ee615517","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0436d7682f","original_id":"mk_71870343478827","tier":"A","category":"BAN_NO_REASON","title":"Fälschlicherweise von Steam gesperrt – $250K Inventar ...","summary":"Steam Support informed the user that, following an investigation, evidence was found confirming user reports and the account was permanently trade banned, associated with a high-value inventory worth $250K.","quote":"Nach der Prüfung haben wir Beweise gefunden, die die Aussagen der Benutzer bestätigen, und haben Ihr Konto dauerhaft vom Handel ausgeschlossen.","source_url":"https://www.reddit.com/r/cs2/comments/1lyu7gj/wrongfully_banned_by_steam_250k_inventory_gone_no?tl=de","source_host":"www.reddit.com","source_status":"public_url","source_group":"ddec226bfb5c89c2fd9d","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cb05ac629","original_id":"mk_48476692706484","tier":"A","category":"BAN_NO_REASON","title":"How to get unbanned from Steam in 2026","summary":"This text outlines Valve's policy on VAC bans, stating that they are automated, permanent, and non-negotiable, and that Steam Support cannot manually review or remove them.","quote":"VAC is automated. Bans are only applied when known cheats are detected. Valve’s stance is that they have extremely high confidence in these detections.","source_url":"https://medium.com/@nguyenhuongaxuzu5310/how-to-get-unbanned-from-steam-100-success-rate-0fa688fe79ba","source_host":"medium.com","source_status":"public_url","source_group":"2c4aaf4df8bc2136ef0b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba71cbfe04","original_id":"mk_12283057735305","tier":"A","category":"RECOVERY_HIJACK","title":"Help, account got compromised and they traded 1835 of ...","summary":"The automated Steam system detected a compromised account and issued a warning advising the user not to trade and to scan for malware.","quote":"Your account is compromised. Do not trade until your account is secured. Take the following steps to secure your account: 1. Scan for malware.","source_url":"https://steamcommunity.com/discussions/forum/7/601914519534672956?l=thai","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b533e8b82e03c678e1d1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e17ee21f5","original_id":"mk_60770232376895","tier":"A","category":"HACK_THEFT","title":"steam investigation :: Help and Tips","summary":"Steam automated system sent a security warning stating that the user's account is compromised, advising them not to trade and to scan for malware.","quote":"your account is compromised. DO NOT TRADE If you have access to the account. Steps to take NOW to secure the account: 1. Scan for malware https://www","source_url":"https://steamcommunity.com/discussions/forum/1/3878221099912735593?l=swedish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6a4ae1f70be32e4764f0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c564936ad1","original_id":"mk_42240821428947","tier":"A","category":"RECOVERY_HIJACK","title":"Unsure if my Account is Compromised :: Help and Tips","summary":"This is published Steam Help documentation detailing the initial steps users should take if they suspect their account is compromised, such as scanning for malware and checking account contact details.","quote":"1. Scan for malware. · 2. Check that the email and phone number on the Steam account are still yours. · 3. Deauthorize all other devices. · 4.","source_url":"https://steamcommunity.com/discussions/forum/1/3937895062993922230","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d5d01d3217cdbd50a28e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92f23e2e4b","original_id":"mk_11773942386803","tier":"A","category":"RESTORE_REFUSED","title":"My Steam Account Got Hacked — Hacker Bought a Game ...","summary":"Steam policy text stating that accounts and devices only experience security breaches if the owner allows it, placing full responsibility on the user.","quote":"Accounts and devices only ever have a security breach if the owner allows that to happen. YOU are responsible for your account and device's security at all","source_url":"https://steamcommunity.com/discussions/forum/1/597414541036449090?l=danish&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"19e0bdad8168a3be70ff","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8529232e7c","original_id":"mk_57784519922805","tier":"A","category":"HACK_THEFT","title":"Account is hacked or compromised","summary":"This is published Steam help page text regarding compromised accounts, containing a placeholder error where 'X account' is used instead of Steam account.","quote":"Account is hacked or compromised\n\nLearn how to deal with a compromised. If you think your X account has been compromised but you're still able to log in, click here to reset your password.\nLearn how to deal with a compromised. If you think your X account has been compromised but you're still able to log in, click here to reset your password.","source_url":"https://help.x.com/en/forms/account-access/regain-access/hacked-or-compromised","source_host":"help.x.com","source_status":"public_url","source_group":"678a5a3533d1bfbc7567","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26a164addc","original_id":"mk_24430486129819","tier":"A","category":"HACK_THEFT","title":"About fake X emails","summary":"This is a general help page text advising users what to do if they suspect their account has been compromised.","quote":"If you suspect your account has been compromised, you can find out what to do on our compromised accounts help page.","source_url":"https://help.x.com/en/safety-and-security/fake-x-emails","source_host":"help.x.com","source_status":"public_url","source_group":"a3d619a2205203e9b579","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-84a2df0f16","original_id":"mk_45746285152347","tier":"A","category":"HACK_THEFT","title":"Help with my compromised account","summary":"This is standard policy text from a Steam help page outlining the steps to take when an account has been compromised, including changing passwords, securing email, and revoking third-party application connections.","quote":"Help with my compromised account\n\n1. Change your password 2. Make sure your email address is secure 3. Revoke connections to third-party applications 4. Update your password","source_url":"https://help.x.com/en/safety-and-security/x-account-compromised","source_host":"help.x.com","source_status":"public_url","source_group":"8a29ee35f27ffbdd09c2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99af16c541","original_id":"mk_32238066567377","tier":"A","category":"HACK_THEFT","title":"Keep your Twitter account secure - Blog - X","summary":"This text is an excerpt from a Steam blog or help page regarding account security and compromise alerts.","quote":"In the event your account is compromised, these alerts will help you take steps to regain control of your account. Use a strong password that","source_url":"https://blog.x.com/en_au/topics/company/2019/Keep-your-Twitter-account-secure","source_host":"blog.x.com","source_status":"public_url","source_group":"9276a2ad841e236124fb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65baedfcc0","original_id":"mk_39345049452429","tier":"A","category":"RECOVERY_HIJACK","title":"I think my Steam account has been hacked. A phone ...","summary":"An automated security notification from Steam warns the user that a new phone number has been added to their account, indicating potential compromise.","quote":"A phone number (ending in 77) has been added to your account. If you did not do this, your account may have been compromised. Please change","source_url":"https://www.resetera.com/threads/i-think-my-steam-account-has-been-hacked-a-phone-number-was-added-to-it-and-im-locked-out.63314","source_host":"www.resetera.com","source_status":"public_url","source_group":"7d1d140033bb1f636ff2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-912e62ee95","original_id":"mk_91946729840421","tier":"A","category":"RESTORE_REFUSED","title":"Жёсткий урок на 3000₽: как Valve перекидывает ответственность за скам полностью на пользователя. — Steam на DTF","summary":"A user lost items worth 3000 RUB due to an intercepted trade offer. Steam Support agent Leon refused to restore the items, stating that the user's account security was compromised via phishing or malware.","quote":"It looks like your trade offer was canceled and redirected by an attacker. For this to happen, the attacker would have needed to compromise your account's security via phishing or malware... Your account's security was compromised by an attacker... This resulted in your items being sent to the attacker's account.","source_url":"https://dtf.ru/steam/4544253-valve-i-otvetstvennost-za-skam","source_host":"dtf.ru","source_status":"public_url","source_group":"292c392afb3daecbcf5e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ca0660095","original_id":"mk_24310996914507","tier":"A","category":"API_KEY_THEFT","title":"What should I do if my Steam account name is forcibly changed?","summary":"This is published Steam help advice regarding steps to take if an account name is forcibly changed or compromised, including binding a phone token, changing credentials, and checking API keys.","quote":"Enable phone token binding, change your password, change your email, and change your API keys to check if you've been compromised!","source_url":"https://www.zhihu.com/en/answer/786546929","source_host":"www.zhihu.com","source_status":"public_url","source_group":"90e71b334b1ca967c500","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b22d7df48f","original_id":"mk_34091913176559","tier":"A","category":"RECOVERY_HIJACK","title":"Antor Destek Bileti Hizmetleri (5. sayfa)","summary":"Steam Support advises the user not to submit a support ticket from a compromised account due to security risks and instructs them to create a new account instead.","quote":"Do not submit a ticket from your compromised account as you will be providing sensitive information that could be compromised. Please create a new account and","source_url":"https://forum.donanimhaber.com/antor-destek-bileti-hizmetleri--28321963-5","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"778d613330bb3ba30abc","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cdcf639d5","original_id":"mk_47919575183801","tier":"A","category":"RECOVERY_HIJACK","title":"İngilizce Bilen yardım Lütfen Ticket ceviri","summary":"Steam Support instructed the user not to submit a support ticket from their compromised account to avoid exposing sensitive information, and advised them to create a new account instead.","quote":"Do not submit a ticket from your compromised account as you will be providing sensitive information that could be compromised. Please create a new account","source_url":"https://forum.donanimhaber.com/ingilizce-bilen-yardim-lutfen-ticket-ceviri--31481005","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"1f2ff4aea72412160526","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d725609ab3","original_id":"mk_23284864605356","tier":"A","category":"HACK_THEFT","title":"Recover from possible account compromise","summary":"This text is an excerpt from Valve's official Steam Support help page regarding how to recover from a possible account compromise, last reviewed on March 18, 2025.","quote":"Recover from possible account compromise\n\nRecover from possible account compromise\n\n# Recover from possible account compromise\n\nReviewed 18 March 2025\n\n## Table of Contents\n\n- Look for signs that your account may have been tampered with\n- If you are not able to log in\n\nWhile it is rarely possible to know for sure if your account has been compromised, below are clues that someone might have tampered with your account.\n\n## Look for signs that your account may have been tampered with\n\n- You notice changes to content, or to your account settings, that you did not make.\n- A contact received a message that you did not send.\n\n- Be sure the message was sent from your account.\n- If it's an email, check whether the headers were \"spoofed\".\n- You cannot log in to your account even though the username and password you entered are correct.\n\n- To make sure you're entering your correct username and password, try writing them in a text editor and copying them from the editor to paste them into the login form.\n- You don't receive messages that contacts are certain they sent.\n\n- Make sure these messages haven't ended up in your spam folder.\n- A third party has information exchanged exclusively through this account, even though neither the se\nRecover from possible account compromise\n\n# Recover from possible account compromise\n\nReviewed 18 March 2025\n\n## Table of Contents\n\n- Look for signs that your account may have been tampered with\n- If you are not able to log in\n\nWhile it is rarely possible to know for sure if your account has been compromised, below are clues that someone might have tampered with your account.\n\n## Look for signs that your account may have been tampered with\n\n- You notice changes to content, or to your account settings, that you did not make.\n- A contact received a mess","source_url":"https://securityinabox.org/en/communication/account-compromise/","source_host":"securityinabox.org","source_status":"public_url","source_group":"299446cbef3d6e82e4f0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-328c581f44","original_id":"mk_90562149914471","tier":"A","category":"RECOVERY_HIJACK","title":"Successfully recovered my account in 1 hr : r/TheSilphRoad","summary":"Steam Support states in a ticket response that they are able to restore the user's account to a previously used login method.","quote":"After reviewing your case, we have determined that we are able to restore your account to a previously used login method, which will be either","source_url":"https://www.reddit.com/r/TheSilphRoad/comments/1qrhc5p/successfully_recovered_my_account_in_1_hr","source_host":"www.reddit.com","source_status":"public_url","source_group":"52115fba855fdd3bdf55","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-685267ba49","original_id":"mk_81244616350112","tier":"A","category":"HACK_THEFT","title":"About suspended accounts","summary":"This text is an excerpt from Steam's official help documentation regarding suspended compromised accounts.","quote":"About suspended accounts\n\nIf we suspect an account has been hacked or compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce\nIf we suspect an account has been hacked or compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce","source_url":"https://help.x.com/en/managing-your-account/suspended-x-accounts","source_host":"help.x.com","source_status":"public_url","source_group":"876ac70ac0cbb0ce265c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bdcbdeee9b","original_id":"mk_46079609362843","tier":"A","category":"RECOVERY_HIJACK","title":"No access to the email address or number","summary":"Steam help documentation advises users who have lost access to their email address or phone number to contact their service provider or network.","quote":"If you no longer have access to the email address or verified phone number connected to your account, please contact your email service provider / network","source_url":"https://help.x.com/en/forms/account-access/deactivate-or-close-account/no-access-to-email-number","source_host":"help.x.com","source_status":"public_url","source_group":"5292f4c5186154ba6188","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d58e3e1f39","original_id":"mk_80518176065029","tier":"A","category":"HACK_THEFT","title":"2023년 2월 6일 오전 5시 38분","summary":"An automated Steam Support system notification stating that the account may have been accessed by someone else and that the owner has regained access, dated February 6, 2023.","quote":"Steam Support suspects your account may have been accessed by someone else. owner has regained access.","source_url":"https://steamcommunity.com/discussions/forum/1/3758852682828044784?l=koreana&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bfc2c69fd726fb1479dc","publication_date":"","language":"ko","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26d639da68","original_id":"mk_21467047182612","tier":"A","category":"RECOVERY_HIJACK","title":"Satın aldığım hesabı sahibi geri aldı.. | DonanımHaber Forum","summary":"A user bought a Steam account for 50 TRY from another person, which was later reclaimed by the original owner. When the user contacted Steam Support to recover it, the support agent stated there were discrepancies in the ownership proof and asked the user to identify an email address hint to proceed.","quote":"Thank you for the additional information. I do see that you've provided a good amount of information, but unfortunately there are discrepancies that prevent me from verifying you as the owner at this time. At this time, I will ask you if you might be able to identify this email address, given the following hint: b*k**_b@h**m**l.c*m If you can identify this email address, I may be able to proceed to a resolution. I'll be awaiting your response.","source_url":"https://forum.donanimhaber.com/satin-aldigim-hesabi-sahibi-geri-aldi--72017840","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"58e653b5d5c2e3695b46","publication_date":"","language":"tr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57b6e4c010","original_id":"mk_39929283577778","tier":"A","category":"HACK_THEFT","title":"steam support scam?","summary":"This is a snippet of published Steam Support help page categories regarding common scams.","quote":"Common scams. · Scam or phishing attempts. · Accusations of scamming, cheating or phishing. · Links to gambling, scam, fraudulent key distributors,","source_url":"https://www.reddit.com/r/Steam/comments/1vvmdv8/steam_support_scam","source_host":"www.reddit.com","source_status":"public_url","source_group":"721a57cc1c1a71690756","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29d144ea15","original_id":"mk_19638533728795","tier":"A","category":"BAN_NO_REASON","title":"Steam improperly locked my account and I can't get any ...","summary":"Steam Support replied to the user regarding an account lock, stating that attempting credit card fraud is a serious issue prosecutable by law.","quote":"Thank you for contacting Steam Support. Attempting credit card fraud is a very serious issue and is prosecutable by law. Normally, this","source_url":"https://steamcommunity.com/discussions/forum/1/364042063110590172?l=finnish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"22566a3d5572e5148267","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-368408c3e5","original_id":"mk_20750538404271","tier":"A","category":"RESTORE_REFUSED","title":"I was recently scammed on Steam, how can I get my stuff back?","summary":"This is an excerpt from a Steam Help article explaining how users should report scammers and detailing Steam's policy of banning confirmed scammers from the Community, Trading, and Market rather than restoring items.","quote":"If you were scammed, please use the Report feature built into Steam:\n\n   Go to the profile of the offending user\n   Click the 'More' drop-down located at the top right of the page\n   Choose \"Report Violation\"\n   Select the violation (example, \"Attempted Trade Scam\") and hit \"Submit Report\"\n\nWhat happens to scammers?\n\nIf evidence exists that the Steam user is a scammer, Steam Support will ban the account from using the Steam Community, including Trading and using the Steam Market. The length of the ban is dependent on the severity and quantity of the scams. In some cases, scammers will be banned permanently. If a scammer has multiple accounts, all of their accounts may be subject to the ban as well.","source_url":"https://www.quora.com/I-was-recently-scammed-on-Steam-how-can-I-get-my-stuff-back","source_host":"www.quora.com","source_status":"public_url","source_group":"e7b98054c47696aefe18","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63fa36662f","original_id":"mk_38316478719938","tier":"A","category":"RECOVERY_HIJACK","title":"My Steam account got stolen. My email, name, and ...","summary":"Official Steam Support help page instructions detailing how users should navigate the recovery options when their account has been stolen.","quote":"If it asks you to log in, select “Help, I can't sign in.” From there, select “My Steam account was stolen and I need help recovering it.","source_url":"https://www.quora.com/My-Steam-account-got-stolen-My-email-name-and-password-were-changed-Can-the-criminals-access-my-credit-card-info","source_host":"www.quora.com","source_status":"public_url","source_group":"c04413548117e490effd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25b8b8addf","original_id":"mk_55890535182007","tier":"A","category":"RESTORE_REFUSED","title":"Is Valve no longer going to be restoring hijacked items? - Team ...","summary":"This text is from Valve's official support documentation regarding whether Steam Support provides free items and the consequences of submitting false information in support tickets. It outlines official policy on item restoration and ticket integrity.","quote":"Can I get free items from Steam Support? What happens if I submit a ticket containing false information? Any attempts to mislead Steam Support into creating","source_url":"https://forums.backpack.tf/topic/39341-is-valve-no-longer-going-to-be-restoring-hijacked-items","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"273799c3224b95de2a76","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01cfc43ce8","original_id":"mk_50924230319901","tier":"A","category":"TRADE_REVERSAL","title":"Viewing Issue","summary":"A Steam Support agent responded to a user regarding a misleading trade or interaction, stating that support has no way to determine if the other party's actions were intentional or a mistake. No item restoration or trade reversal was provided.","quote":"Hiya, unfortunately there is no way for us to know whether or not he was intentionally trying to mislead you or was simply mistaken/incorrect.","source_url":"https://steam.backpack.tf/issue/6874cdf2db316f776e0e064c","source_host":"steam.backpack.tf","source_status":"public_url","source_group":"4b8f0fee1a35e3221700","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3709548fe2","original_id":"mk_34817885625759","tier":"A","category":"BAN_NO_REASON","title":"STEAM'ın Yaptığı ADİLİK....","summary":"Official Steam policy text stating that Steam Support does not automatically contact owners of disabled accounts, including those involving unauthorized or hacked Steam use.","quote":"Steam Support does not automatically contact the owners of disabled accounts in most circumstances. ... This includes using an unauthorized (\"hacked\") Steam","source_url":"https://forum.donanimhaber.com/steam-in-yaptigi-adilik--45302448","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"2fd73c9a6a8d12bc2deb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85056ca9a7","original_id":"mk_53590860099025","tier":"A","category":"RESTORE_REFUSED","title":"STEAM PARA İADESİ YAPMIYOR!","summary":"Steam Support informed the user that they cannot assist with funds held by their bank for a cancelled payment. The message was posted on a forum thread complaining about Steam refunds.","quote":"Steam Support is unable to assist with any funds being held by your bank for a cancelled payment.","source_url":"https://forum.donanimhaber.com/steam-para-iadesi-yapmiyor--110903006","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"bc59607a1c8fb76389db","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-edbc665996","original_id":"mk_49868796327520","tier":"A","category":"TRADE_REVERSAL","title":"Ne denmek istiyor","summary":"Steam Support notified the user that all currency spent within Steam Knight Online was refunded to their Steam Wallet or payment gateway. No specific amount or date is provided in the text.","quote":"As notified by Steam Support, all the spent currency within Steam Knight Online was returned to your Steam Wallet and/or Payment gateway.","source_url":"https://forum.donanimhaber.com/ne-denmek-istiyor--114285074","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"ce09388286193d06bf74","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c432c224a6","original_id":"mk_18974492792095","tier":"A","category":"BAN_NO_REASON","title":"suspended privileges, and i haven't traded in 3 months? nor ...","summary":"The user received an automated notice stating that their Steam Community privileges have been suspended for 13 weeks for violations of the Steam Subscriber Agreement.","quote":"Your Steam Community privileges have been suspended for 13 weeks for violations of the Steam Subscriber Agreement.","source_url":"https://www.reddit.com/r/DotA2/comments/37bhd1/suspended_privileges_and_i_havent_traded_in_3","source_host":"www.reddit.com","source_status":"public_url","source_group":"091a121a1b4876a560a0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ba327507b","original_id":"mk_89209443240029","tier":"A","category":"BAN_NO_REASON","title":"Your Steam Community privileges have been permanently ...","summary":"The user received an automated system notice stating that their Steam Community privileges have been permanently suspended for violations of the Steam Subscriber Agreement.","quote":"Your Steam Community privileges have been permanently suspended for violations of the Steam Subscriber Agreement.","source_url":"https://www.reddit.com/r/steamsupport/comments/161son3/your_steam_community_privileges_have_been","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f5ced065ed329cb65fe","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f9e59fe9c8","original_id":"mk_60387748373716","tier":"A","category":"BAN_NO_REASON","title":"Your Steam Community privileges have been suspended ...","summary":"An automated Steam notice stating that the user's Steam Community privileges have been suspended due to restrictions on viewing community hubs and contents from games unavailable in their region.","quote":"Your Steam Community privileges have been suspended ...\n\nSteam now prohibits all users from viewing community hubs and contents from games and apps that are unavailable in their region.\nSteam now prohibits all users from viewing community hubs and contents from games and apps that are unavailable in their region.","source_url":"https://www.reddit.com/r/Steam/comments/antf40/your_steam_community_privileges_have_been","source_host":"www.reddit.com","source_status":"public_url","source_group":"923d8d648b04f13a3b61","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94b9bec655","original_id":"mk_91468845597791","tier":"A","category":"BAN_NO_REASON","title":"Banned from Steam Community until 2038","summary":"An automated system notice informing the user that their account has been blocked from participating in the Steam Community until January 18, 2038.","quote":"Your account has been blocked from participating in the Steam Community. This suspension will end on January 18, 2038 at 11:14 PM. Visit support","source_url":"https://www.reddit.com/r/Steam/comments/2feutu/banned_from_steam_community_until_2038","source_host":"www.reddit.com","source_status":"public_url","source_group":"06007780acf93724d6d2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8009691b94","original_id":"mk_43586133995661","tier":"A","category":"BAN_NO_REASON","title":"Wrongfully Banned by Steam – $250K Inventory Gone, No ...","summary":"An automated system message informs a user that their trading and Community Market privileges have been permanently suspended and their inventory restricted due to a trade ban. The associated public report indicates an inventory value of $250,000.","quote":"Because of your trade ban, your trading and Community market privileges have been suspended permanently and your inventory has been set to","source_url":"https://www.reddit.com/r/cs2/comments/1lyu7gj/wrongfully_banned_by_steam_250k_inventory_gone_no","source_host":"www.reddit.com","source_status":"public_url","source_group":"c4a0de9768037867ea82","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a73e013238","original_id":"mk_47574144751039","tier":"A","category":"BAN_NO_REASON","title":"Do community bans transfer to your account if you use ...","summary":"An automated Steam system notice states that the user's Steam Community privileges will be restored on August 1, 2024, at 5:37 pm.","quote":"Your Steam Community privileges will automatically be restored on August 1, 2024 at 5:37pm.If you believe this ban was added in error, please","source_url":"https://www.reddit.com/r/steamsupport/comments/15l0qh5/do_community_bans_transfer_to_your_account_if_you","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c0bc5c9d116fe6f6382","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-554782a71b","original_id":"mk_84950106831200","tier":"A","category":"BAN_NO_REASON","title":"Your Steam Community privileges have been suspended ...","summary":"An automated Steam notice informs the user that their Steam Community privileges have been suspended. The exact reason or context for the suspension is not provided in the text.","quote":"Your Steam Community privileges have been suspended ...","source_url":"https://www.reddit.com/r/techsupport/comments/2wiha4/your_steam_community_privileges_have_been","source_host":"www.reddit.com","source_status":"public_url","source_group":"5fc6c05551131ae472af","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d1ce8c3c5","original_id":"mk_48480664612747","tier":"A","category":"BAN_NO_REASON","title":"Question regarding community susp. :: Steam Discussions","summary":"An automated system notice informing a user that their Steam Community privileges have been suspended for 13 weeks due to multiple bans across several Community Hubs.","quote":"Your Steam Community privileges have been suspended for 13 weeks because of multiple bans across several Steam Community Hubs.","source_url":"https://steamcommunity.com/discussions/forum/0/3118160027748105098","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4bb57b1456501b9c4ddf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23b3a5bdf0","original_id":"mk_40182816620317","tier":"A","category":"BAN_NO_REASON","title":"Your Steam Community privileges have been suspended ...","summary":"The user received an automated notice stating that their Steam Community privileges have been suspended for 1 day due to multiple bans across several Steam Community Hubs.","quote":"Your Steam Community privileges have been suspended for 1 day because of multiple bans across several Steam Community Hubs.","source_url":"https://steamcommunity.com/discussions/forum/7/3758853316854404105","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f7aeb1ad18b694afcc75","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe7c0337bb","original_id":"mk_41195963427891","tier":"A","category":"BAN_NO_REASON","title":"Community BAN?!","summary":"An automated system notice states that the user's Steam Community privileges have been permanently suspended for violating the Steam Subscriber Agreement due to spamming ads.","quote":"Your Steam Community privileges have been permanently suspended for violations of the Steam Subscriber Agreement. Ban Reason: Spamming ads in","source_url":"https://steamcommunity.com/discussions/forum/7/2270319347580316665?l=indonesian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"01fffed61b992e3fef28","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5310707cf","original_id":"mk_55529839581269","tier":"A","category":"BAN_NO_REASON","title":"Steam Community","summary":"An automated Steam notice informing the user that their community privileges have been permanently suspended for violations of the Valve Trade Policy.","quote":"Your Steam community privileges will be permanently suspended for violations of the Valve Trade Policy. Trading, inviting, editing profile and","source_url":"https://steamcommunity.com/discussions/forum/1/3183488224892886628","source_host":"steamcommunity.com","source_status":"public_url","source_group":"62605808ca13e8f5e175","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b298ffe95","original_id":"mk_24798851221768","tier":"A","category":"BAN_NO_REASON","title":"Your Steam Community privileges have been suspended ...","summary":"The user received an automated system notice stating that their Steam Community privileges have been suspended for 1 day due to multiple bans across several Steam Community Hubs.","quote":"Your Steam Community privileges have been suspended ...","source_url":"https://steamcommunity.com/discussions/forum/7/1643170903507133953","source_host":"steamcommunity.com","source_status":"public_url","source_group":"48fff26b92436b0e821c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-354a55315c","original_id":"mk_26174273265933","tier":"A","category":"BAN_NO_REASON","title":"克里斯·格里芬","summary":"An automated Steam system notice states that the user's community privileges will be permanently suspended for violations of the Valve Trade Policy after 23:59 GMT on 19.12.2018.","quote":"Your Steam community privileges will be permanently suspended for violations of the Valve Trade Policy. disabled after 23:59 (GMT) 19.12.2018. Ability to move","source_url":"https://steamcommunity.com/id/sharonsrs","source_host":"steamcommunity.com","source_status":"public_url","source_group":"96788902f2cdc7830b86","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf15c184a0","original_id":"mk_81104527618939","tier":"A","category":"BAN_NO_REASON","title":"Delete :: Help and Tips","summary":"The automated Steam system notified the user that their Steam community privileges have been revoked for 13 weeks due to harassment or abusive comments.","quote":"Your Steam community privileges will be revoked for harassing other players or sending abusive comments for the following period: 13 weeks Harassment bans","source_url":"https://steamcommunity.com/discussions/forum/1/601891059815954534?l=brazilian&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"56a4d6f1934e6244436b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5e9b3b59c","original_id":"mk_49173775349097","tier":"A","category":"BAN_NO_REASON","title":"Trade Banned.....Well this should be fun... - General Discussion","summary":"Steam Support notified the user that items or gifts received from hijacked accounts were detected in their inventory and subsequently removed. The user's account received a trade ban as a result.","quote":"Our records show that you received a number of items/gifts that were stolen from hijacked Steam accounts. We have removed all of these items/","source_url":"https://forums.backpack.tf/topic/487-trade-bannedwell-this-should-be-fun","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"d63473b28848f07b7871","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a82c0c4e8d","original_id":"mk_69724553275547","tier":"A","category":"BAN_NO_REASON","title":"pichu","summary":"The automated Steam system notified the user that their Steam Community privileges have been suspended for 13 weeks due to violations of the Steam Subscriber Agreement.","quote":"Your Steam Community privileges have been suspended for 13 weeks for violations of the Steam Subscriber Agreement.","source_url":"https://www.youtube.com/channel/UCGWzGVxGyxuOFNEih-B8YrA","source_host":"www.youtube.com","source_status":"public_url","source_group":"11c678899085a209e948","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ebbf9659ee","original_id":"mk_62842297524752","tier":"A","category":"BAN_NO_REASON","title":"Your Steam community privileges will be permanently ...","summary":"An automated Steam notice informed a user that their community and trading privileges would be permanently suspended for violations of the Valve Trade Policy. The user posted on the Steam forums seeking help, stating they only used the Steam Marketplace and mobile 2FA.","quote":"Your Steam community privileges will be permanently suspended for violations of the Valve Trade Policy. Trading, inviting, editing profile and otherwise interacting with the Steam will be disabled after 23:59 (GMT) 21.03.2022","source_url":"https://steamcommunity.com/discussions/forum/1/3183488224892886628/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"62605808ca13e8f5e175","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-428aabe9af","original_id":"mk_50692057577687","tier":"A","category":"BAN_NO_REASON","title":"Steam Support - Suspicious Content Lock","summary":"This is a Steam Support help article explaining why accounts get locked for posting or upvoting suspicious content and detailing the steps users must take to secure their account and contact support for unlocking.","quote":"Steam Support - Suspicious Content Lock\n\nAccount locked for posting or upvoting suspicious content on Steam\n\nIf you received a Suspicious Content account alert, Steam Support classified something posted or upvoted by your account as suspicious. Suspicious content includes links, messages and other types of content that are used for account theft, scamming, phishing, and other malicious or illegal activities. The account alert should also contain a link or reference to the specific content that was reviewed and classified by Steam as suspicious.\n\nYou don't recognize the content that caused this account alert\n\nIf you didn't post or upvote this content, it means that someone with access to your account did. It's important that you secure your Steam account, associated email address, and computer. Please follow these steps:\n\n- Scan your computer for adware, viruses, and other types of malware.\n- Secure the email account that is tied to this Steam account, or create a new secure email account.\n- Familiarize yourself with our Account Security Recommendations article.\n\nOnce these steps are complete, contact Support below to recover your account and remove the lock.","source_url":"https://help.steampowered.com/en/wizard/HelpWithSuspiciousContent","source_host":"help.steampowered.com","source_status":"public_url","source_group":"474f50db57f03d193572","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6d0c8ee303","original_id":"mk_69683755120411","tier":"A","category":"BAN_NO_REASON","title":"Steam 客服 - 可疑内容锁定","summary":"This is an official Steam Support help article explaining the procedure for accounts locked due to posting or liking suspicious content. It outlines steps for users to secure their computers and accounts before contacting support to lift the restriction.","quote":"Steam 客服 - 可疑内容锁定\n\n由于在 Steam 上发布可疑内容或给可疑内容点赞而被锁定的帐户\n\n如果您收到了“可疑内容”帐户提醒，则说明 Steam 客服将您帐户所发布或点赞的某项内容归为可疑内容。可疑内容包括用于盗取帐户、诈骗、钓鱼及其他恶意或非法活动的链接、消息和其他类型的内容。 帐户提醒应该还会通过链接或引用的方式指出被 Steam 审查并归为可疑内容的特定内容。\n\n您不认为自己发送了导致此次帐户提醒的内容。\n\n如果您没有发布此项内容或为其点赞，则意味着这是某个能访问您帐户的人所为。请务必对您的 Steam 帐户、关联的电子邮件地址、计算机采取安全措施。 请遵循以下步骤：\n\n- 扫描您的计算机以检测广告软件、病毒以及其他类型的恶意软件。\n- 针对与此 Steam 帐户关联的电子邮件帐户采取安全措施，或创建新的安全电子邮件帐户。\n- 请熟读我们的《帐户安全建议》文章。\n\n完成这些步骤后，请在下方联系客服以恢复您的帐户并移除锁定。\n\n您发布了导致帐户提醒的内容：\n\n如果您有意发布了导致帐户提醒的内容，或觉得我们的评估有误，请阅读《Steam 在线行为准则》和《社区规则及指引》。\n\n在阅读完这些文档后，请联系 Steam 客服以商讨恢复您对 Steam 社区的访问权。\n\n反复违规\n\n如果一个帐户在 Steam 上一再发布恶意内容，该帐户可能会被永久禁止使用 Steam 社区功能。","source_url":"https://help.steampowered.com/zh-cn/wizard/HelpWithSuspiciousContent","source_host":"help.steampowered.com","source_status":"public_url","source_group":"6288b5b71ae49fe8297d","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-87a1b00415","original_id":"mk_15300114330406","tier":"A","category":"BAN_NO_REASON","title":"Visa has charged back a recent Steam Store transaction. :: Help and Tips","summary":"An automated Steam account restriction notice was triggered due to a Visa chargeback, disabling purchasing, trading, gifting, and community access until the funds are repaid. The user posted the message on the Steam community forums on September 22, 2015, asking how to resolve the ban.","quote":"This content has been removed from your account. This account will have restricted functionality. This account is now restricted due to excessive chargebacks. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled. If the chargeback is removed, this restriction will be lifted and the content will be returned to your account. Once the restriction has been lifted, the Visa card used will no longer be an accepted method of payment on Steam.","source_url":"https://steamcommunity.com/discussions/forum/1/523898291488041572/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"02ed3f11075d855f972d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aeabe9d1db","original_id":"mk_69938439238111","tier":"A","category":"BAN_NO_REASON","title":"Revoked game, account restricted..? :: Help and Tips","summary":"The user received an automated Steam Support alert stating their account was restricted due to suspected fraudulent activity after purchasing a game from a key reseller. Purchasing, trading, and market features were disabled.","quote":"Steam Support Alert for turret_bud - June 2 This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/618463738392872257/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9080cdca9887504f4b06","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dba783faa5","original_id":"mk_12135214341732","tier":"A","category":"RESTORE_REFUSED","title":"Trade Banned.....Well this should be fun... - General Discussion","summary":"Steam Support removed hijacked items from the user's inventory after they purchased them via PayPal, and refused to restore them. The support response warned the user against buying items directly from other users outside the Community Market.","quote":"Thank you for contacting Steam Support. Our records show that you received a number of items/gifts that were stolen from hijacked Steam accounts. We have removed all of these items/gifts from your account. Any items/gifts that were obtained by trading stolen ones have also been removed. To avoid receiving stolen items/gifts, please refrain from purchasing items/gifts directly from other users, especially when offered lower than market price or bulk quantities. Additionally, do not accept items or gifts for free from unknown users. Please consider Community Market and official Dota 2 and TF2 item stores as safe alternatives for item purc","source_url":"https://forums.backpack.tf/topic/487-trade-bannedwell-this-should-be-fun/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"d63473b28848f07b7871","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-278234dacc","original_id":"mk_85060070112940","tier":"A","category":"HACK_THEFT","title":"Accounts that have spent less than $5 on Steam now have limited access | NeoGAF","summary":"This is a forum post quoting Valve's official policy text regarding limited user accounts, stating that accounts spending less than $5 USD cannot access certain features and that Steam Support cannot remove this limitation.","quote":"Limited User Accounts Note: CD Keys, retail purchases, and gifts do not remove limited user restrictions. See How do I gain access to these features? below for more information. Steam Support cannot remove this limited user status from your account. Why can't I access certain Steam features? We've chosen to limit access to these features as a means of protecting our customers from those who abuse Steam for purposes such as spamming and phishing. Read more... How do I gain access to these features? You will need to spend at least $5.00 USD within the Steam store.","source_url":"https://www.neogaf.com/threads/accounts-that-have-spent-less-than-5-on-steam-now-have-limited-access.1031137/","source_host":"www.neogaf.com","source_status":"public_url","source_group":"843d8311b7230517e87a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e711cd1d6","original_id":"mk_75754042665853","tier":"A","category":"BAN_NO_REASON","title":"VAC Ban. If a VAC Ban, cooldown or overwatch… | by a497459491 | Medium","summary":"This text is a snippet of Steam's official help policy regarding VAC bans, stating the consequences of a ban and that Steam Support cannot remove them.","quote":"If a VAC Ban, cooldown or overwatch steam market csgo ban has been registered on your account, you will no longer have access to the CS:GO store, or be able to make trades for CS:GO items, and you will no longer receive item drops.\n\nSteam Support cannot remove a VAC ban.\n\nSee the VAC FAQ and the I’ve Been Banned article to learn more about VAC Bans.","source_url":"https://medium.com/@a497459491/vac-ban-b6774f66582f","source_host":"medium.com","source_status":"public_url","source_group":"b443753c00c3a0b797bd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3fa8b6267","original_id":"mk_18028150221631","tier":"A","category":"RECOVERY_HIJACK","title":"Помогите восстановить функции аккаунта проблема такая — Fest1nho на DTF","summary":"A user on DTF named Fest1nho posted about having their Steam account limited due to suspected unauthorized access. The user states they provided current email, phone number, bank cards, Steam Guard, bank statements, and game keys, but Steam Support insists on asking for the original email and a 2014 purchase receipt which the user does not have, rejecting their ownership proofs.","quote":"К этому аккаунту мог получить доступ посторонний человек.\n\nСлужба поддержки Steam подозревает, что ваш аккаунт используется посторонним человеком. Чтобы защитить аккаунт, мы временно отключили доступ к его настройкам.\n\nЭто не блокировка.","source_url":"https://dtf.ru/id3030452/4007355-vosstanovlenie-akkaunta-steam-posle-nesanktsionirovannogo-dostupa","source_host":"dtf.ru","source_status":"public_url","source_group":"f7c20675e63a2e80a7ff","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5d2cf71bc","original_id":"mk_12240397618018","tier":"A","category":"BAN_NO_REASON","title":"Being accused of Fraudulent activities?( RESOLVED)","summary":"This excerpt from Steam documentation defines fraudulent activity under the Steam Terms of Service. The text is incomplete.","quote":"Fraudulent activity is when the Steam Terms of Service Agreement has been violated or criminal activity was attempted. This can include using (or attempting to","source_url":"https://steamcommunity.com/discussions/forum/0/3118160027743524735?l=koreana&ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d3bac8e921ddc122b253","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f464771bc9","original_id":"mk_77575980818978","tier":"A","category":"BAN_NO_REASON","title":"\"Fraudulent Activity\" locked account :: Steam Discussions","summary":"Steam automated system locked an account for potential fraudulent activity and instructed the user to contact Steam Support. No specific losses, dates, or amounts are provided in the notice.","quote":"Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.","source_url":"https://steamcommunity.com/discussions/forum/0/3814039462157555976?l=tchinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"242956289a1da77ffc7c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-388e716cfe","original_id":"mk_19248243539411","tier":"A","category":"BAN_NO_REASON","title":"This account appears to have been used for fraudulent ...","summary":"An automated Steam notice states that the account has been flagged for potentially fraudulent activity and instructs the user to contact Steam Support for assistance.","quote":"Steam Support has flagged your account as potentially having been used for fraudulent activity. Please contact Steam Support so that we can assist you. This","source_url":"https://steamcommunity.com/discussions/forum/1/558751364608331184?l=german&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b9fff46e46345d90eea6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd6d196d45","original_id":"mk_13383193118785","tier":"A","category":"TRADE_REVERSAL","title":"Your 1st Glitched unusual - Team Fortress 2 Discussions","summary":"Steam Support informed a user that any additional Unusual items received due to a bug will remain permanently trade locked.","quote":"Any other Unusual you have received due to the bug will remain permanently trade locked. If you decide that you would rather not have these","source_url":"https://forums.backpack.tf/topic/72120-your-1st-glitched-unusual","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"2d6b78726e4fd48ad9dd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-863f95245c","original_id":"mk_72692023189352","tier":"A","category":"RECOVERY_HIJACK","title":"Transfer ownership of account? :: Steam Discussions","summary":"Steam states policy that it does not recognize the transfer of ownership of an account and that the original owner will always be able to recover it.","quote":"the answer is NO. steam does not recognize the transfer of ownership of an account. the original owner will always be able to recover it.","source_url":"https://steamcommunity.com/discussions/forum/0/4298194337941855908","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f5b6e37aa78f75fcf284","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b79436b6d","original_id":"mk_74603182322635","tier":"A","category":"RESTORE_REFUSED","title":"What happens to account when owner dies?","summary":"Valve's official policy states that Steam sells non-transferable licenses that cannot be transferred to another party, addressing the status of accounts and game libraries upon the owner's death.","quote":"Steam sells non transferable licenses which are not unique to Steam. Those licenses can't be transferred to another party.","source_url":"https://steamcommunity.com/discussions/forum/0/3135044721692328678","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e4b955550ac94e1fb747","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e98ad43fa1","original_id":"mk_64950083114481","tier":"A","category":"RESTORE_REFUSED","title":"If I have one game on steam account A, another unrelated ...","summary":"Steam Support informed a user that games cannot be directly transferred from one Steam account to another.","quote":"Unfortunately, no. There is no way to directly transfer a game from one Steam account to another. Once a game has been purchased and added","source_url":"https://www.quora.com/If-I-have-one-game-on-steam-account-A-another-unrelated-game-on-steam-account-B-can-both-games-be-on-the-same-Uplay-account","source_host":"www.quora.com","source_status":"public_url","source_group":"1a08006597073e0259ae","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d98a65104d","original_id":"mk_76900017710717","tier":"A","category":"RESTORE_REFUSED","title":"Valve Confirms Steam Accounts are Non-Transferable After ...","summary":"An article reporting on Steam Support's policy stating that accounts are non-transferable after death. Steam Support confirmed in a ticket response that they cannot provide access to another person or merge contents.","quote":"Unfortunately, Steam accounts are non-transferable. Steam support can’t provide someone else with access to the account or merge its contents with another account.","source_url":"https://goombastomp.com/valve-confirms-steam-accounts-are-non-transferable-after-death/","source_host":"goombastomp.com","source_status":"public_url","source_group":"e21e41e3d7fa51c9ed32","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0a252f6742","original_id":"mk_15919918740217","tier":"A","category":"RESTORE_REFUSED","title":"After you die, your Steam games will be stuck in legal limbo - Ars Technica","summary":"An Ars Technica article discusses the digital inheritance of Steam games, quoting a Steam Support response which states that Steam accounts and games are non-transferable and cannot be accessed by someone else after death.","quote":"Unfortunately, Steam accounts and games are non-transferable","source_url":"https://arstechnica.com/gaming/2024/05/after-you-die-your-steam-games-will-be-stuck-in-legal-limbo/","source_host":"arstechnica.com","source_status":"public_url","source_group":"9860e26f00377fb7571a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-445d7a82e1","original_id":"mk_73570214009716","tier":"A","category":"RESTORE_REFUSED","title":"You can't take it with you, but you can't leave it for someone else either: Valve says you aren't allowed to bequeath a Steam account in a will | PC Gamer","summary":"A user asked Steam Support about whether a Steam account can be bequeathed in a will. Steam Support replied that accounts and games are non-transferable and cannot be transferred via a will.","quote":"Unfortunately, Steam accounts and games are non-transferable, Steam Support can't provide someone else with access to the account or merge its access to another account.\n\nI regret to inform you that your Steam account cannot be transferred via a will.","source_url":"https://www.pcgamer.com/gaming-industry/you-cant-take-it-with-you-but-you-cant-leave-it-behind-either-valve-says-you-arent-allowed-to-bequeath-a-steam-account-in-a-will/","source_host":"www.pcgamer.com","source_status":"public_url","source_group":"d1619b058df1629b5b98","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a3680e61b","original_id":"mk_23243898069141","tier":"A","category":"RESTORE_REFUSED","title":"Valve запрещает передавать аккаунт Steam даже после вашей смерти","summary":"An article discussing Valve's policy on account inheritance, featuring a cut-off Steam Support response stating that Steam accounts and games are non-transferable even after death.","quote":"Привет, спасибо, что обратились к нам. К сожалению, учётные записи Steam и игры не подлежат передаче. Служб","source_url":"https://www.playground.ru/misc/news/valve_zapreschaet_peredavat_akkaunt_steam_dazhe_posle_vashej_smerti-1700336","source_host":"www.playground.ru","source_status":"public_url","source_group":"2106d172ed8fee0738db","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04adb71bf0","original_id":"mk_42509514649045","tier":"A","category":"RECOVERY_HIJACK","title":"Unable to retrieve account due to no ownership proof.","summary":"Steam Support notified the user that they were unable to retrieve their account due to a lack of ownership proof, and requested that the user provide the previously asked information to verify ownership.","quote":"You can verify your ownership by providing us the requested information on our previous reply. If you cannot prove that you own this account","source_url":"https://steamcommunity.com/discussions/forum/1/1643170903500140419?ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"615f36641c6ab15d09da","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1500dea59","original_id":"mk_34970029021926","tier":"A","category":"RECOVERY_HIJACK","title":"Unable to prove account ownership :: Help and Tips","summary":"Valve's help documentation states that if a user did not create the account, they are not considered the owner, and instructs them to log out completely before starting the recovery process.","quote":"if you didnt create it, you are not the owner of it. Make sure you are completely logged out of Steam before you start the recovery process …","source_url":"https://steamcommunity.com/discussions/forum/1/4031346899446669892","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ef4b912a845ad17aa19","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6192369ded","original_id":"mk_44221313507575","tier":"A","category":"RECOVERY_HIJACK","title":"Help with email address access","summary":"This is an excerpt from a Steam help page regarding account recovery and verifying ownership using a phone number. The text cuts off mid-sentence.","quote":"Verifying the phone number you entered in the form helps confirm your ownership of the account. If the phone number you entered was previously associated with","source_url":"https://help.x.com/en/managing-your-account/cant-access-my-accounts-email-address","source_host":"help.x.com","source_status":"public_url","source_group":"ce73470fc3d77b9b294a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5166598592","original_id":"mk_62743157883441","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In","summary":"The automated Steam login and recovery interface prompts a user to enter their Steam Guard mobile authenticator recovery code after failing to recognize their device or phone number. Repeated attempts result in error messages stating that the entered code is incorrect.","quote":"You can now use this device to get mobile authenticator codes for your account. Any other device that was previously providing authenticator codes for your account will no longer be able to do so.\n\nYou do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message. Do you have the recovery code that you wrote down when you added the mobile authenticator? The recovery code begins with the letter 'R'.\n\nPlease enter the recovery code in the box below. The recovery code begins with the letter 'R'.\n\nSorry but,   \nthat isn't quite right...","source_url":"https://api.backpack.tf/u/76561198066673045","source_host":"api.backpack.tf","source_status":"public_url","source_group":"2ae0a460c15aae230f8d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-2d5133f335","original_id":"mk_42310793125771","tier":"A","category":"RECOVERY_HIJACK","title":"Account Birleştirmesi Geliyor Sanırım.(İngilizce İçerir)","summary":"Steam Support stated they were unable to verify account ownership, warning that if future investigation reveals the user is not the original owner, the merged account will be permanently dealt with.","quote":"... unable to verify account ownership. If future investigation reveals you are not the original owner of the account, the merged account will be permanently","source_url":"https://forum.donanimhaber.com/account-birlestirmesi-geliyor-sanirim-ingilizce-icerir--78802161","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"08611c0340ee9d762e56","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-846c1ae0ff","original_id":"mk_70173394435152","tier":"A","category":"RECOVERY_HIJACK","title":"bu ne demek plsss","summary":"Steam Support stated that they are unable to verify ownership of the account due to a lack of proper information, refusing to assist with account recovery. The message ends cut off.","quote":"Without the proper information needed, we are unable to verify ownership of this account. For the security of this account, we are unable to","source_url":"https://forum.donanimhaber.com/bu-ne-demek-plsss--10645383","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"762581a4ea1b9843556e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf38582aad","original_id":"mk_85008970572157","tier":"A","category":"RECOVERY_HIJACK","title":"Ticket Attım Gelen Cvplar Ne Yapacam","summary":"Steam Support stated they were unable to verify the ownership of the user's account due to incorrect or lacking information, and instructed them to submit a new ticket.","quote":"However, I am unable to verify the ownership of account “*********” due to incorrect/lack of information. Please submit a new ticket once you have all the","source_url":"https://forum.donanimhaber.com/ticket-attim-gelen-cvplar-ne-yapacam--21356032","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"e63eda824dcc02bede29","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac5aa7aaf8","original_id":"mk_72181885375515","tier":"A","category":"RECOVERY_HIJACK","title":"Server değiştirme için ticket attım","summary":"Steam Support verified the user's account ownership successfully, but the message was cut off before explaining the final resolution or action taken regarding the server change or account recovery request.","quote":"After looking over your account, I was able to verify your ownership successfully. However, it appears that your account does not have a","source_url":"https://forum.donanimhaber.com/server-degistirme-icin-ticket-attim--66097767","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"9c9b58553744b8d201bc","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa3f303a53","original_id":"mk_37658796343883","tier":"A","category":"TRADE_REVERSAL","title":"Dynasty League Dispute - Should a trade be reversed?","summary":"Steam policy text stating that a trade will only be rescinded if every party involved agrees to cancel the transaction.","quote":"A trade will only be rescinded if every party involved in the trade agrees to cancel the transaction","source_url":"https://www.reddit.com/r/FFCommish/comments/xk79yn/dynasty_league_dispute_should_a_trade_be_reversed","source_host":"www.reddit.com","source_status":"public_url","source_group":"75bcd44b2b9339ad7694","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b732f1803d","original_id":"mk_82467552638354","tier":"A","category":"RECOVERY_HIJACK","title":"Ownership Verification Failed After Multiple Attempts","summary":"This is a Steam help page excerpt regarding failed ownership verification attempts and troubleshooting steps such as cooldown limits and mismatched details.","quote":"Ownership Verification Failed After Multiple Attempts\n\nWhen ownership verification keeps failing, check cooldown limits, mismatched details, blocked verification steps, and safe retry timing before ...Read more","source_url":"https://whizz-experts.com/support/account-access-help/ownership-verification-failed-after-multiple-attempts/","source_host":"whizz-experts.com","source_status":"public_url","source_group":"34f7f5e6b792cbb6dc29","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6956a17061","original_id":"mk_69233462129579","tier":"A","category":"RECOVERY_HIJACK","title":"Ownership Verification Failed After Submission","summary":"This is a Steam help article snippet regarding ownership verification failure after submission, advising users to check document matches, name and address details, and review delays.","quote":"Ownership Verification Failed After Submission\n\nOwnership verification failed after submission? Check document match, name/address details, and review delays — safe checks first.","source_url":"https://whizz-experts.com/support/account-access-help/ownership-verification-failed-after-submission/","source_host":"whizz-experts.com","source_status":"public_url","source_group":"213f6f2d2ff1a9404725","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57e481f0c2","original_id":"mk_65417653730646","tier":"A","category":"TRADE_REVERSAL","title":"After Reverse Trade :: Help and Tips","summary":"Steam help documentation states that reversed trades cannot be re-reversed because the return of items is not backed by a trade itself, though it mentions a temporary trade restriction.","quote":"No, reversed trades cannot be \"re-reversed\" as the return of the items is not backed by a trade itself. However, you are temporarily trade","source_url":"https://steamcommunity.com/discussions/forum/1/834998218919039587?l=latam","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5895091ef3c28608d631","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c9801ffeb","original_id":"mk_50169625561169","tier":"A","category":"TRADE_REVERSAL","title":"Undo Trade to prevent scamming :: Suggestions / Ideas","summary":"This text quotes Steam's official policy stating that all trades are final and cannot be reversed.","quote":"all trades are final and cannot be reversed","source_url":"https://steamcommunity.com/discussions/forum/10/864976114931221555?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4f833038daea82fbbc8a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff399c027c","original_id":"mk_11576560008600","tier":"A","category":"TRADE_REVERSAL","title":"Reverse Trade :: New to Steam","summary":"Official Steam help page text stating that Steam Support cannot modify trade and market cooldowns associated with reversing trades.","quote":"Unfortunately, Steam Support cannot modify trade and market cooldowns associated with reversing trades.","source_url":"https://steamcommunity.com/discussions/forum/30/737034982498841022","source_host":"steamcommunity.com","source_status":"public_url","source_group":"65257a473c3d66b935e7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-347cfa2e03","original_id":"mk_27672560024188","tier":"A","category":"TRADE_REVERSAL","title":"I can't send or receive trade offers :: Help and Tips","summary":"Steam help documentation explaining the policy and mechanics regarding the reversal of trades containing Trade Protected items within the last 7 days.","quote":"When you choose to reverse trades, all trades containing Trade Protected items from the last 7 days will be reversed. you can't trade nor can","source_url":"https://steamcommunity.com/discussions/forum/1/762933999649719833","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ceae7052000f7cd666c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b5b921a56","original_id":"mk_59269746093123","tier":"A","category":"TRADE_REVERSAL","title":"CS2 trades are now reversable up to 7 days after the trade has ...","summary":"This text is an excerpt from a Steam Help FAQ explaining the Trade Protection feature, which allows certain game items to be reversed within a 7-day period if an account is compromised. It details how items remain trade protected and unconsumable during this window before the trade becomes irreversible.","quote":"Trade Protection is a feature some games support that allow you to reverse recent trades, designed to help if you lost items after losing control of your account. When a trade involving items from a game supporting Trade Protection is confirmed, the items are delivered immediately, and you can equip and play with them in-game. For the next 7 days, the items are considered Trade Protected, and cannot be consumed, modified, or transferred. Once the 7 day period expires, the Trade Protected status expires, and the trade can no longer be reversed.","source_url":"https://forums.backpack.tf/topic/87078-cs2-trades-are-now-reversable-up-to-7-days-after-the-trade-has-occured/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c2b6e71389fb232c00cf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93208e9311","original_id":"mk_10476685936245","tier":"A","category":"BAN_NO_REASON","title":"Alex0831","summary":"An automated Steam system notice states that the account has been flagged for Terms of Service violations and trading has been permanently disabled.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement.Trading on the following account will be permanently disabled","source_url":"https://steamcommunity.com/id/Takanashirikka0612","source_host":"steamcommunity.com","source_status":"public_url","source_group":"399d7b0aa0306457e295","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-127739876b","original_id":"mk_83151792924812","tier":"A","category":"BAN_NO_REASON","title":"I found a weird thing while looking for a professional medigun ...","summary":"An automated system message warns the user that their account has been flagged for circumventing the item distribution system, with a warning that future violations may result in the account being disabled.","quote":"Your account has been flagged for circumventing the item distribution system. Future violations may result in your account being disabled.","source_url":"https://forums.backpack.tf/topic/62963-i-found-a-weird-thing-while-looking-for-a-professional-medigun-kit-page","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"d8eabf83105819910b80","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82c07ac937","original_id":"mk_18456082358937","tier":"A","category":"BAN_NO_REASON","title":"Your account has been flagged for circumventing the item ...","summary":"An automated system message informing the user that their account has been flagged for circumventing the item distribution system, with a warning that future violations may result in the account being disabled.","quote":"Your account has been flagged for circumventing the item distribution system.","source_url":"https://forums.backpack.tf/topic/73568-your-account-has-been-flagged-for-circumventing-the-item-distribution-system","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"a2d6a451e78aae853770","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8603f68e3f","original_id":"mk_92035353516005","tier":"A","category":"BAN_NO_REASON","title":"MATCHMAKING HAS BEEN PERMANENTLY DISABLED DUE ...","summary":"This text is a Steam Help page or discussion header showing a notification about matchmaking being permanently disabled due to the usage of third-party programs.","quote":"MATCHMAKING HAS BEEN PERMANENTLY DISABLED DUE TO USAGE OF THIRD PARTY PROGRAMS","source_url":"https://steamcommunity.com/discussions/forum/1/3279194170686583152/?ctp=2&l=brazilian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"da61af56e59b6c7a4ad5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d782b3cdd3","original_id":"mk_55405159443219","tier":"A","category":"RECOVERY_HIJACK","title":"Account Hırsızlarına Dikkat","summary":"Steam Support warned the user that further investigation into the account application could lead to permanent disablement, requiring confirmation of original ownership.","quote":"Further investigation of this account's application may result in the account being disabled Permanently. You should confirm that you are the original owner of","source_url":"https://forum.donanimhaber.com/account-hirsizlarina-dikkat--36586433","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"ad310b930eb01ba5d7c3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4557ad6643","original_id":"mk_62955799486807","tier":"A","category":"BAN_NO_REASON","title":"Market/Trade Ban - Team Fortress 2 Discussions","summary":"The user's account was flagged by the automated system for alleged fraudulent activity, resulting in trading, purchasing, and market restrictions. The automated notice directs the user to contact Steam Support.","quote":"Salvage > I already learned the first time That's your problem, you scammed once, you get banned. Thread from 2012: http://forums.steampowered.com/forums/showthread.php?t=2847000 \"Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, and cd-key activation have been disabled. More info Market/Trade Ban - Team Fortress 2 Discussions - backpack.tf forums # Market/Trade Ban By ksolis01 July","source_url":"https://forums.backpack.tf/topic/53319-markettrade-ban/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c46c0cfae8bcffdfacf8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a91c8a40de","original_id":"mk_83537195678567","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Help with understanding duplicate requests : r/FNGifting","summary":"Steam help text clarifies that duplicate support requests only refer to submissions made within the same 24-hour day, as only one request per day is permitted.","quote":"Duplicate requests only refers to requests made on the same day, since only one request per day (24 hours) is allowed.","source_url":"https://www.reddit.com/r/FNGifting/comments/1qcrw1v/help_with_understanding_duplicate_requests","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc68813705bdab0fd797","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78bd71c153","original_id":"mk_14809116947982","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam account restricted for fraudulent activity","summary":"Steam Support responded to a user regarding an account restriction for fraudulent activity, stating the request is a duplicate of a previously submitted ticket and asking if the root cause was solved.","quote":"It looks like this help request is a duplicate of another that you submitted. Have you solved the root cause? Deleting the ticket and sending a","source_url":"https://steamcommunity.com/discussions/forum/1/2924479876997554222","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2137ac2eacc51244f3f8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0092cdd1c7","original_id":"mk_34504663751050","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Question About Reporting 2K for Lack of Support ...","summary":"Steam Support sent an automated or standard warning message instructing the user to reply only to the new ticket to avoid having prior tickets closed automatically.","quote":"Be sure to only reply to the new ticket, as opening multiple can result in the prior tickets being closed automatically. We appreciate your","source_url":"https://steamcommunity.com/app/1285190/discussions/0/686366516152635967","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7881a4e79a00f1e183bb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-925ecdaac6","original_id":"mk_49799231926630","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support :: My Steam Support ticket was closed and I don't know why","summary":"Steam Support help article detailing instructions on how to secure a computer and account after a ticket has been closed, including scanning for malware and updating passwords.","quote":"Using Steam's Account Security Recommendations as a guide, secure your computer by scanning it for malware. Once you're sure that your computer is not infected with malware, secure your Steam account by updating its password to one that you haven't used previously and don't use with any other accounts. Updating your password will also force anyone who is logged in on a different computer to log in again, effectively removing any hijacker's access to the account.","source_url":"https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ec326cdfd50d2ab2d473","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6bd0e0f678","original_id":"mk_43131538773704","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"스팀 문의 ㅈㄴ하니깐","summary":"A user submitted a support ticket regarding a DLC/game update issue on Steam (Dungeon of the Endless). Steam Support agent Jay replied that developers are aware of the problem, advised checking with the game's official support, and stated the user may not receive further responses.","quote":"Hello again,  \n   \n We are already aware of this problem and we already forwarded the information to the appropriate developers though we can't say if and when the issue will be resolved. Please keep checking back on the store pagefor any updates.  \n   \n We can only advice you to double check with their official game support team for any updates regarding this concern.  \n   \n While we continue to investigate, please note that you may not receive another response to this help request.   \n   \n Steam Support  \n Jay","source_url":"https://bbs.ruliweb.com/community/board/300143/read/62422292","source_host":"bbs.ruliweb.com","source_status":"public_url","source_group":"2fa27285ad3aeacae46c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46c9eff3e7","original_id":"mk_28114472861301","tier":"A","category":"BAN_NO_REASON","title":"My Steam Wallet was disabled for gift purchases :: Help and Tips","summary":"Steam Support disabled the user's ability to make gift purchases with Wallet funds after detecting gifting activity resembling commercial use following a product refund. Support stated the account can still buy gifts using other payment methods or spend Wallet funds on personal purchases.","quote":"Hello,We have detected gifting activity on this account that matches using individual Steam accounts for commercial purposes.Because of this, your account can no longer make gift purchases with Wallet funds. You are, however, welcome to continue purchasing gifts with other payment methods, and to use your Wallet funds toward making purchases for your own account.Please note, that if you are using your Steam account for commercial purposes it's a violation of the Steam Subscriber Agreement and may result in the account being locked.Steam Support","source_url":"https://steamcommunity.com/discussions/forum/1/3203744275143697409/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ab611be16c61b5d0f341","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a25210afe3","original_id":"mk_12863152791990","tier":"A","category":"RESTORE_REFUSED","title":"Steam support does not return your stolen items back ? :: Help and Tips","summary":"This is Valve's official Steam Item Restoration Policy text stating that Steam will not return any items or gifts traded unfairly and that all trades are final.","quote":"Steam will not return any items or gifts that you feel have been traded unfairly. There are no exceptions to this policy. All trades are final.","source_url":"https://steamcommunity.com/discussions/forum/1/496881121379865070","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8a2f5deb1b619faf817","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-495d2e6526","original_id":"mk_81305593840965","tier":"A","category":"RESTORE_REFUSED","title":"Steam-Handel","summary":"Valve explains its policy on why stolen items are not restored by Steam, citing the community-assigned value of items.","quote":"Warum werden gestohlene Gegenstände nicht von Steam erstattet? Durch unsere Community wird jedem Gegenstand ein gewisser Wert zugeordnet, der zumindest\nWarum werden gestohlene Gegenstände nicht von Steam erstattet? Durch unsere Community wird jedem Gegenstand ein gewisser Wert zugeordnet, der zumindest","source_url":"https://help.steampowered.com/de/faqs/view/46A2-2B3C-95CC-8878","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ee636910967a057204ee","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4457993c36","original_id":"mk_86773614285522","tier":"A","category":"RESTORE_REFUSED","title":"Steam will no longer return your items under any ...","summary":"Valve's official policy states that Steam will no longer return stolen items under any circumstances.","quote":"Steam will no longer return your items under any ...","source_url":"https://www.reddit.com/r/Steam/comments/3b2abd/steam_will_no_longer_return_your_items_under_any","source_host":"www.reddit.com","source_status":"public_url","source_group":"17488dcdd1f0ffc0d8be","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-978c5aa90c","original_id":"mk_85972871998116","tier":"A","category":"RECOVERY_HIJACK","title":"Account gestohlen","summary":"This is published Steam help page text instructing users on initial steps to take if their Steam account has been stolen, before attempting to recover it.","quote":"Falls Ihr Steam-Account gestohlen wurde, führen Sie bitte zunächst die unten stehenden Schritte durch, bevor Sie Ihren Account wiedererlangen.","source_url":"https://help.steampowered.com/de/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"79ca78d10b6dfcb2e780","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-b522a330e6","original_id":"mk_44928445304839","tier":"A","category":"HACK_THEFT","title":"Community Moderation (Steamworks Documentation)","summary":"This text is an excerpt from the official Steamworks Documentation regarding community moderation and item banning policies for developers.","quote":"Banning content should be reserved for items that violate the Steam Subscriber Agreement, such as: offensive content (e.g. racism), pornography (e.g. pornographic sprays/decals in Counter-Strike), stolen Workshop items, etc. Players will receive an email that their item has been banned and that it is only visible to them.","source_url":"https://partner.steamgames.com/doc/marketing/community_moderation","source_host":"partner.steamgames.com","source_status":"public_url","source_group":"cf638add5a4a507830e5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-238eff944c","original_id":"mk_12800939379831","tier":"A","category":"RESTORE_REFUSED","title":"Scam :: Deutsches Forum","summary":"Valve's official policy states that stolen items and wallet funds will unfortunately not be restored or returned under any circumstances.","quote":"Gestohlene Gegenstände und gestohlenes Guthaben werden leider nicht erstattet. ... Es gibt keine Erstattung oder Rückführung für Items.","source_url":"https://steamcommunity.com/discussions/forum/24/591765174951615232?l=german","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5329043752e574f9a6c3","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b6853652f","original_id":"mk_65164234721209","tier":"A","category":"RESTORE_REFUSED","title":"Häufig gestellte Fragen/ Kleines \"FAQ\" :: Deutsches Forum","summary":"Valve's official policy FAQ in German states that the Steam Support team will under no circumstances restore items that have been traded, sold on the market, deleted, or gifted.","quote":"Das Steam Support Team wird unter keinen Umständen Gegenstände wiederherstellen, die gehandelt, auf dem Markt verkauft, gelöscht oder verschenkt","source_url":"https://steamcommunity.com/discussions/forum/24/537402115089602361","source_host":"steamcommunity.com","source_status":"public_url","source_group":"72f817dd3e6e5ddd47d0","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f85e0f389d","original_id":"mk_62664521391462","tier":"A","category":"RESTORE_REFUSED","title":"Account gehackt und Steam meldet sich seit 7 Tagen nicht. :: Deutsches Forum","summary":"This excerpt shows Valve's official policy stating that users are entirely responsible for the security of their accounts and items, and items lost during a theft will not be restored. The text is in German and dated August 27, 2015.","quote":"Was sind Steams Richtlinien bezüglich der Rückgabe von Gegenständen, die entwendet wurden während mein Account gestohlen war?\n  \nDie Nutzung und Sicherheit des Steam Accounts unterliegt Ihrer Verantwortung. Es ist dabei egal, ob Sie einer anderen Person die Nutzung Ihres Accounts gestattet haben oder ob der Account ohne Ihr Wissen verwendet wurde. Es ist Ihre Verantwortung Ihren Account gegen diese Art von Aktivitäten zu schützen","source_url":"https://steamcommunity.com/discussions/forum/24/527273452875379685","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8330d2a855da8e2b280e","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c8580b645","original_id":"mk_16603862171708","tier":"A","category":"RESTORE_REFUSED","title":"E-Mail verändert- Passwort geändert- 142 Items gestohlen","summary":"The user reported an email change, password change, and the theft of 142 items. Steam Support replied that they cannot promise anything regarding the items, stating that support has been abused in the past to fraudulently recover supposedly stolen items.","quote":"Mit den Items kann ich dir leider nichts versprechen. In der Vergangenheit wurde der Support oft missbraucht um vermeintlich gestohlene Items \"wiederzubekommen\"","source_url":"https://steamcommunity.com/discussions/forum/24/864973919376182309?l=italian&fp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"150ba92fd0b49a500def","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50487c8e00","original_id":"mk_90942829286055","tier":"A","category":"RESTORE_REFUSED","title":"Items zurückbekommen | Steam-Account gehackt","summary":"This is an excerpt from a Steam help page discussing Steam's policy regarding the return of items stolen while an account was compromised. The text is incomplete and addresses general support guidelines rather than a specific case.","quote":"Was sind Steams Richtlinien bezüglich der Rückgabe von Gegenständen, die entwendet wurden während mein Account gestohlen war? Die Nutzung und","source_url":"https://steamcommunity.com/discussions/forum/24/598198356163020560","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6067bb36414d6f815f44","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-795afa1b25","original_id":"mk_10533766629292","tier":"A","category":"BAN_NO_REASON","title":"Sie haben eine Mitteilung vom Steam Support erhalten","summary":"Steam Support notified the user that their account has been marked as potentially involved in fraudulent activities and instructed them to contact support. The automated message is cut off.","quote":"Sie haben eine Mitteilung vom Steam Support erhalten\n\nDer Steam-Support hat diesen Account markiert, möglicherweise in betrügerische Aktivitäten verwickelt zu sein. Bitte kontaktieren Sie den Steam-Support, damit\nDer Steam-Support hat diesen Account markiert, möglicherweise in betrügerische Aktivitäten verwickelt zu sein. Bitte kontaktieren Sie den Steam-Support, damit","source_url":"https://steamcommunity.com/discussions/forum/24/496880203079938005?l=malay&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a18096a8dd2147dd1964","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b67d1e6893","original_id":"mk_26589009310156","tier":"A","category":"BAN_NO_REASON","title":"Trade Banned.....Well this should be fun... - General Discussion","summary":"Steam Support informed the user that they received items and gifts stolen from hijacked Steam accounts, resulting in a trade ban. The message uses standard support boilerplate language.","quote":"Thank you for contacting Steam Support. Our records show that you received a number of items/gifts that were stolen from hijacked Steam accounts","source_url":"https://forums.backpack.tf/topic/487-trade-bannedwell-this-should-be-fun","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"d63473b28848f07b7871","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7cdf3f48a4","original_id":"mk_72264930988442","tier":"A","category":"RESTORE_REFUSED","title":"Steam-Support :: Häufig gestellte Fragen zu Betrug (Trick- und Handelsbetrug)","summary":"This is a snippet from the official Steam Support FAQ page regarding trade and scam fraud in German.","quote":"Steam-Support :: Häufig gestellte Fragen zu Betrug (Trick- und Handelsbetrug)","source_url":"https://help.steampowered.com/de/faqs/view/70E6-991B-233B-A37B","source_host":"help.steampowered.com","source_status":"public_url","source_group":"f690726e62ba7a4308c8","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-65187ea15d","original_id":"mk_20003680853235","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support Stolen Items - find-your-support.com","summary":"This text is from Valve's official Steam Item Restoration Policy stating that Steam Support does not restore items that have left accounts through trades, market transactions, deletions, or gifting, placing the responsibility of account security on the user.","quote":"Steam Item Restoration Policy. Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator.","source_url":"https://find-your-support.com/s-support/steam-support-stolen-items.html","source_host":"find-your-support.com","source_status":"public_url","source_group":"eba06caddd3eb81b9142","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d43fe01737","original_id":"mk_83200031183222","tier":"A","category":"RESTORE_REFUSED","title":"Valve won't replace items lost in Steam trading scams | Gamespresso","summary":"An article from July 1, 2015, discusses Valve's updated policy stating that Steam Support will no longer reimburse or restore items lost in trading scams to protect the economy's scarcity and item values.","quote":"Our community assigns an item a value that is at least partially determined by that item’s scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.","source_url":"https://www.gamespresso.com/2015/07/valve-wont-replace-items-lost-in-steam-trading-scams/","source_host":"www.gamespresso.com","source_status":"public_url","source_group":"f7a7e911692322797952","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd3f64c05c","original_id":"mk_63309053169078","tier":"A","category":"RESTORE_REFUSED","title":"Valve will no longer return scammed items | GosuGamers","summary":"An article by GosuGamers reporting on Valve's policy change stating they will no longer return scammed items to prevent devaluing the economy through inventory rollbacks. The text quotes Valve's official reasoning regarding item scarcity.","quote":"Our community assigns an item a value that is at least partially determined by that item's scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.","source_url":"https://www.gosugamers.net/dota2/news/31573-valve-will-no-longer-return-scammed-items","source_host":"www.gosugamers.net","source_status":"public_url","source_group":"590675d37179354bd461","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-716582f329","original_id":"mk_20835289433162","tier":"A","category":"RESTORE_REFUSED","title":"CS2 Scam Protection: API Key Scam, Fake Sites, QR Hijack | Steam Dashboard","summary":"This excerpt from a Steam help and scam protection guide states Valve's official policy that Steam Support does not restore items that have left an account for any reason.","quote":"Steam Support does not restore items that have left your account, for any reason, so prevention and the 7-day reversal window are all you get.","source_url":"https://steamdb.com/en/guides/cs2-scam-protection","source_host":"steamdb.com","source_status":"public_url","source_group":"a1cea63275f904338d3e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e19d859ef","original_id":"mk_32381633946562","tier":"A","category":"HACK_THEFT","title":"¡Socorro! ¡Me han robado todo el inventario sin que me ...","summary":"Steam policy text explaining how malicious links can give hackers access to a Steam account to execute unauthorized trades. The text is incomplete.","quote":"Los enlaces maliciosos pueden dar a los hackers acceso a tu cuenta de Steam, donde pueden enviar una solicitud de intercambio y aceptarla sin","source_url":"https://www.reddit.com/r/Steam/comments/2i4e7v/help_my_entire_inventory_has_been_stolen_without?tl=es-es","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebb032c304a55508adc4","publication_date":"","language":"es","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f219afaa5","original_id":"mk_33795869992329","tier":"A","category":"RECOVERY_HIJACK","title":"Soporte de Steam","summary":"This is a snippet of official Steam Support help text in Spanish regarding recovering a stolen Steam account and contacting support.","quote":"Recuperar una cuenta de Steam robada. Intenta autorecuperar tu cuenta o ponte en contacto con el Soporte de Steam:Puedes utilizar el sitio de ayuda para tratar","source_url":"https://help.steampowered.com/es-419?text=my+steam+account+is+hacked","source_host":"help.steampowered.com","source_status":"public_url","source_group":"1afc47e514b55f3e9335","publication_date":"","language":"es","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5e3a99765","original_id":"mk_24820749845070","tier":"A","category":"RESTORE_REFUSED","title":"Soporte de Steam :: Me faltan artículos o me los han robado","summary":"Steam Support help page explaining item drop issues and stating that random items are no longer received during matches. The text is an excerpt from official documentation.","quote":"Conseguiste un artículo que no se entregó a tu cuenta. A diferencia de como ocurría habitualmente, durante la partida no recibes artículos aleatorios. Los","source_url":"https://help.steampowered.com/es/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fcc378027f76fc41abea","publication_date":"","language":"es","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-55649e1646","original_id":"mk_19337567623022","tier":"A","category":"RESTORE_REFUSED","title":"Van injustificado :: Foro en español","summary":"Valve's published policy states that Steam Support only restores items for certain games and community items a single time.","quote":"El soporte de Steam solo restaura objetos de Team Fortress 2, Dota 2, Counter-Strike: Global Offensive, y objetos de la comunidad UNA ÚNICA VEZ si tu cuenta es","source_url":"https://steamcommunity.com/discussions/forum/29/1780513643844060076?l=greek&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6a83bf34a9d096ddb367","publication_date":"","language":"es","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3f3173608","original_id":"mk_68225350930144","tier":"A","category":"RECOVERY_HIJACK","title":"Soporte de Steam :: Recuperar una cuenta de Steam robada","summary":"This is a Steam Support help page title regarding recovering a stolen Steam account.","quote":"Soporte de Steam :: Recuperar una cuenta de Steam robada","source_url":"https://help.steampowered.com/es/faqs/view/0A94-F308-34A5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"57308383ffe45b9daa66","publication_date":"","language":"es","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6d545666cc","original_id":"mk_46609678166518","tier":"A","category":"RESTORE_REFUSED","title":"Quanto tempo leva para recuperar uma conta roubada??","summary":"Valve's official policy states that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifts.","quote":"O Suporte do Steam não restaura itens que deixaram contas por qualquer motivo, incluindo trocas, transações no mercado, deleções ou presentes.","source_url":"https://www.reddit.com/r/Steam/comments/8pyywr/how_much_time_it_takes_to_recover_stolen_account?tl=pt-br","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c09148f29835f005047","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d45c93f8c","original_id":"mk_85252270732279","tier":"A","category":"RESTORE_REFUSED","title":"Fui roubado, e não estou entendendo nada... :: Fórum em ...","summary":"Valve's official policy text states that Steam Support no longer restores lost items because they often change hands multiple times before a restoration request is reviewed.","quote":"O Suporte Steam não restaurará mais itens perdidos. Itens costumam trocar de mão várias vezes antes de uma solicitação de restauração ser analisada,","source_url":"https://steamcommunity.com/discussions/forum/27/4333105935813124138?l=vietnamese&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e4f41e02a7e83c6d06f8","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d584583ad7","original_id":"mk_70837597953561","tier":"A","category":"RESTORE_REFUSED","title":"(Importante) Scammers o que são? :: Fórum em Português","summary":"Valve's official policy states that Steam Support does not restore items traded away willingly, even if the user was scammed.","quote":"A equipe de suporte Steam não restaura itens que foram trocados por livre e espontânea vontade, mesmo que você tenha sido enganado pela outra pessoa","source_url":"https://steamcommunity.com/discussions/forum/27/412449508286736113?l=czech","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e78d17f531c077a6cc1e","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-261361fe2f","original_id":"mk_52326303750653","tier":"A","category":"RESTORE_REFUSED","title":"How to speak with a human in Steam Support? :: Help and Tips","summary":"Valve's official policy statement explaining that Steam Support does not restore lost items because doing so would duplicate items, remove them from innocent users, or negatively impact the economy and the Community Market.","quote":"a) Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://steamcommunity.com/discussions/forum/1/4511003483563325672","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b27beddfbb06c8fcfb78","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea462098bf","original_id":"mk_81407328545317","tier":"A","category":"RECOVERY_HIJACK","title":"Suporte Steam","summary":"This is official Steam help page text in Portuguese advising users how to recover a lost or stolen Steam account through the account recovery wizard or Steam Support.","quote":"Recuperar uma conta Steam perdida ou roubada. Tente recuperar a sua conta pelo assistente ou entre em contato com o Suporte Steam:Acesse a página de ajuda para","source_url":"https://help.steampowered.com/pt-br?text=account+stolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"551731e487de6c32fb3b","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3ab5d629e","original_id":"mk_79282620844069","tier":"A","category":"RESTORE_REFUSED","title":"Steam Trading","summary":"Steam's official policy states that Steam Support will not return any items or gifts traded unfairly, with no exceptions.","quote":"Steam Support will not return any items or gifts that you feel have been traded unfairly. There are no exceptions to this policy.","source_url":"https://help.steampowered.com/en/faqs/view/46A2-2B3C-95CC-8878","source_host":"help.steampowered.com","source_status":"public_url","source_group":"833d107d385c640e15fe","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-0118f82065","original_id":"mk_49190705970870","tier":"A","category":"RECOVERY_HIJACK","title":"Suporte Steam - Conta roubada","summary":"This is an official Steam Help page providing instructions on what steps to take if a Steam account is stolen, including scanning for viruses and changing the associated email password.","quote":"O que posso fazer se a minha conta Steam for roubada?\n\nSe a tua conta Steam for roubada ou sequestrada, completa as instruções abaixo antes de recuperares a tua conta para assegurar que a tua conta não seja roubada novamente.\n\n1.º passo - Examina o teu computador com um antivírus\n\nVírus, key loggers, spyware e outros programas maliciosos podem roubar os dados da tua conta Steam. Antes de redefinires a palavra-passe da tua conta Steam, deves examinar o teu computador com programas de segurança anti-vírus e anti-spyware para garantir que o teu computador esteja livre de ameaças.\n\n2.º passo - Muda a palavra-passe do teu e-mail\n\nNormalmente, uma conta Steam é roubada quando alguém obtém acesso não autorizado à conta de e-mail associada a essa conta Steam. Alterar a palavra-chave da tua conta de e-mail garante que um ladrão não possa roubar a tua conta Steam novamente ou interferir com a assistência do Suporte Steam.","source_url":"https://help.steampowered.com/pt/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"6e5a299700f29c1feaa2","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4091bf68b7","original_id":"mk_67560478400076","tier":"A","category":"TRADE_REVERSAL","title":"Pazarda item sattim (bekleyen) yaziyor odeme gelmedi","summary":"This is Steam policy text explaining that when an item is sold on the Community Market, the funds enter a pending state and typically take a few days to reach the user's account.","quote":"Steam'de Bekleyen Bakiyeler Hakkında Bilgiler. Steam'de bir eşya sattığınızda, ödemenin hesabınıza geçmesi genellikle birkaç gün sürer.","source_url":"https://forum.donanimhaber.com/pazarda-item-sattim-bekleyen-yaziyor-odeme-gelmedi--155714645","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"8811fbcabce8c98e2e87","publication_date":"","language":"tr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2b305353e","original_id":"mk_52476018503900","tier":"A","category":"RESTORE_REFUSED","title":"Suporte Steam :: Os meus itens sumiram ou foram roubados","summary":"Steam Support help page title in Portuguese regarding missing or stolen items.","quote":"Suporte Steam :: Os meus itens sumiram ou foram roubados","source_url":"https://help.steampowered.com/pt-br/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"7b74a9ace0bc96146d73","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-f6a9a82a02","original_id":"mk_45783142534961","tier":"A","category":"BAN_NO_REASON","title":"Стим временно забанил новый турецкий аккаунт — Вопросы на DTF","summary":"A user's newly created Turkish Steam account was locked by Steam Support after being funded with 40 TRY via an OlduBil card due to suspected fraudulent payment activity. After a week of communication, support unlocked the account as a one-time exception but forcibly reverted the account region back to Russia.","quote":"ts to engage in fraudulent payment activity on this Steam account. You are responsible for the actions of anyone using your account. Do not attempt to falsify your payment region. Do not allow anyone to access your account for any reason.This activity normally results in permanent restrictions. However, I've made a one-time exception and unlocked the account.While we want you Стим временно забанил новый турецкий аккаунт — Вопросы на DTF Minter Вопросы 12.08.2022 # Стим временно забанил новый турецкий аккаунт Добрый день. После покупки совершенно нового турецкого аккаунта, пополнил его на 40 лир с помощью тур","source_url":"https://dtf.ru/ask/1309008-stim-vremenno-zabanil-novyi-tureckii-akkaunt","source_host":"dtf.ru","source_status":"public_url","source_group":"66561e911f2b41a5586f","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ecdea8941b","original_id":"mk_48932749038649","tier":"A","category":"RESTORE_REFUSED","title":"J'ai perdu beaucoup de mes objets et s'il y a une chance ...","summary":"Steam policy text stating that Steam Support does not restore items that have left accounts for any reason, including trades and market transactions.","quote":"Le support Steam ne restaure pas les objets qui ont quitté les comptes pour une raison quelconque, y compris les échanges, les transactions sur","source_url":"https://www.reddit.com/r/SteamScams/comments/1ucd96j/i_lost_many_of_my_items_and_if_theres_a_chance_i?tl=fr","source_host":"www.reddit.com","source_status":"public_url","source_group":"27f57e59f7960fd47cd4","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06fc8fabb8","original_id":"mk_31558376424547","tier":"A","category":"RECOVERY_HIJACK","title":"Support Steam","summary":"This is a snippet from Steam's official help documentation in French regarding recovering a stolen or hacked Steam account, advising users to recover access themselves or contact Steam Support.","quote":"Récupérer un compte Steam volé ou piraté. Essayez de récupérer vous-même l'accès à votre compte ou contactez le Support Steam pour recevoir de l'aide.","source_url":"https://help.steampowered.com/fr?text=account+stolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"179110d07404057f2742","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38322b3a0d","original_id":"mk_86241350824131","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support - Account Stolen","summary":"This is official Steam Support policy and help page text outlining the necessary security steps users should take before recovering a stolen or hijacked Steam account, such as scanning for malware and securing their email.","quote":"If your Steam Account has been stolen or hijacked, you should complete the steps below before recovering your account to ensure the account is not stolen again.","source_url":"https://help.steampowered.com/en/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e56d3ddfdb198d2caf65","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-1b2964c580","original_id":"mk_68732709313729","tier":"A","category":"RESTORE_REFUSED","title":"Vol de mon mot de passe et de mes items cs go","summary":"Steam Support states in their policy that they do not replace items removed from an account for any reason, including items that were traded away.","quote":"Le support Steam ne remplace pas les items qui ne seraient plus sur un compte quelle qu'en soit la raison, y compris les items qui auraient été échangés,","source_url":"https://steamcommunity.com/discussions/forum/25/1661194916739691709?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"95d608d192a2412df1b9","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c70d477a8","original_id":"mk_34437526049885","tier":"A","category":"RECOVERY_HIJACK","title":"recup de compte a partir d'une clé cd??? :: Forum Francophone","summary":"This text outlines Steam's official policy and instructions for recovering an account using a physical retail CD key, requiring users to write their support ticket number on the CD key packaging and provide a photo or scan.","quote":"Codes d'activation Steam  \n  \nClés CD :  \nSi un jeu a été enregistré sur un compte en utilisant une clé CD physique obtenue dans le commerce, veuillez fournir les informations suivantes avec votre demande d'assistance au Support Steam :  \n Veuillez inscrire votre numéro de demande d'assistance Support Steam au stylo sur le même support que la clé CD.  \n Attachez à votre demande d'assistance une photo ou un scan de la clé CD enregistrée sur le compte.","source_url":"https://steamcommunity.com/discussions/forum/25/1697175413670069299","source_host":"steamcommunity.com","source_status":"public_url","source_group":"17929aaa2b49c1f1769e","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1d1d352c1","original_id":"mk_27400619231191","tier":"A","category":"RESTORE_REFUSED","title":"Counter-Strike: Global Offensive » Protégez votre poste : Mise à jour","summary":"Valve published an official blog post and policy update announcing that Steam Support will no longer restore any items that have left an account through a trade or market transaction, effective March 9, 2016.","quote":"Le Support Steam ne restituera désormais plus aucun item ayant quitté un compte à la suite d’un échange ou d’une transact","source_url":"https://blog.counter-strike.net/fr/2016/03/13764/","source_host":"blog.counter-strike.net","source_status":"public_url","source_group":"4fede0f263f29a286955","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7cdda990d3","original_id":"mk_16746291524161","tier":"A","category":"RECOVERY_HIJACK","title":"サインイン","summary":"An automated Steam system message asking the user to sign in, enter a Steam Guard code sent to their email, and contact Steam Support regarding account access issues.","quote":"サインイン\n\nサインイン\n\n残念なことに、問題が発生しているようです。あなたの Steam アカウントの重要性は承知しています！再度アカウントへアクセスできるよう、全力でサポートします。\n\n アカウントセキュリティの一環として、このブラウザで Steam に接続するには、あなたの登録メールアドレスである へ送信された専用のコードを入力してください。 \n\n Steamガードが有効になっているデバイスのリストの中から、簡単にこのブラウザーを見分けるために、このブラウザーに分かりやすい名前を付けてください－最低6文字です。 \n\n お手数ですが、Steam サポートにお問い合わせください。正当なアカウントアクセスに関するサポートは、最優先事項として対応いたします。","source_url":"https://steamcommunity.com/openid/loginform/?l=japanese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cf529448b943185d3734","publication_date":"","language":"ja","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-4a971d2644","original_id":"mk_57702665476901","tier":"A","category":"HACK_THEFT","title":"Porady dotyczące skradzionych przedmiotów : r/steamsupport","summary":"Steam support guide text advising users to check if their linked email and phone number still belong to them, and to consider locking their account if not.","quote":"Sprawdź, czy adres e-mail i numer telefonu powiązane z twoim kontem Steam nadal do ciebie należą. Jeśli nie, rozważ zablokowanie swojego konta. (Przewodnik","source_url":"https://www.reddit.com/r/steamsupport/comments/1ffgqx7/hacked_stolen_items_advice?tl=pl","source_host":"www.reddit.com","source_status":"public_url","source_group":"a122d66f1d7919217286","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76c18fb9ac","original_id":"mk_58312282268691","tier":"A","category":"BAN_NO_REASON","title":"Zbyt wiele nieudanych prób logowania z Twojej sieci w ...","summary":"An automated Steam notice was triggered due to too many failed login attempts from the user's network, advising them to try logging into a different Steam account first before returning to their original account.","quote":"Zbyt wiele nieudanych prób logowania z Twojej sieci w ...","source_url":"https://www.reddit.com/r/Steam/comments/44jxni/there_have_been_too_many_login_failures_from_your?tl=pl","source_host":"www.reddit.com","source_status":"public_url","source_group":"6806c8c7922b2d193b70","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c99888bc38","original_id":"mk_90800381513977","tier":"A","category":"RESTORE_REFUSED","title":"Jak support Steam wspiera kradzież przedmiotów z konta","summary":"Steam Support provided a canned response advising the user to report the scammer through the Steam Community to prevent future fraud, while ignoring the theft recovery request.","quote":"Aby upewnić się, że wyłudzacz zostanie zgłoszony, zgłoś go poprzez Społeczność Steam. Jest to najlepszy sposób na zapobieżenie przyszłym oszustwom. Rozumiemy","source_url":"https://steamcommunity.com/discussions/forum/0/3165461775613937269?l=bulgarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ba53cd02ef211b78dcc","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ddf394c519","original_id":"mk_89711578603637","tier":"A","category":"RESTORE_REFUSED","title":"Pomoc techniczna Steam :: Handel Steam","summary":"This is an excerpt from a Steam Support help page in Polish regarding stolen accounts and item restoration policies, noting that thieves often use stolen accounts to steal more.","quote":"Pomoc techniczna Steam :: Handel Steam\n\nZłodzieje często używają skradzionych kont, by ukraść kolejne. skradzionego lub przejętego konta Steam oraz z zasadami przywracania przedmiotów na Steam.\nZłodzieje często używają skradzionych kont, by ukraść kolejne. skradzionego lub przejętego konta Steam oraz z zasadami przywracania przedmiotów na Steam.","source_url":"https://help.steampowered.com/pl/faqs/view/46A2-2B3C-95CC-8878","source_host":"help.steampowered.com","source_status":"public_url","source_group":"19fd35c57024a2facdbe","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-0733e09398","original_id":"mk_69278705789658","tier":"A","category":"RECOVERY_HIJACK","title":"Pomoc techniczna Steam","summary":"This is an excerpt from the official Steam Support help page regarding the recovery of stolen or hijacked Steam accounts in Polish.","quote":"Pomoc techniczna Steam\n\nOdzyskiwanie skradzionego lub przejętego konta Steam. Spróbuj samodzielnie odzyskać swoje konto lub skontaktuj się z Pomocą techniczną Steam:Możesz użyć","source_url":"https://help.steampowered.com/pl?text=hijacked","source_host":"help.steampowered.com","source_status":"public_url","source_group":"3167c91609780bcc4e63","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7637ef0ea7","original_id":"mk_46279361341480","tier":"A","category":"RESTORE_REFUSED","title":"Moje przedmioty zaginęły lub zostały skradzione","summary":"This is official Steam Support help page text in Polish regarding missing or stolen items, revoked gifts, and games removed from accounts following successful trades.","quote":"Moje przedmioty zaginęły lub zostały skradzione\n\nW zamian za twoje przedmioty oferowano ci pieniądze. Unieważnione prezenty. Po pomyślnej wymianie za prezent na Steam gra została usunięta z twojego konta.","source_url":"https://help.steampowered.com/pl/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"5099da14fe7fd1dcbb70","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-fd53b1e2ac","original_id":"mk_12721761520892","tier":"A","category":"HACK_THEFT","title":"Pomoc techniczna Steam - Skradzione konto","summary":"Steam Support help page advising users that malware, viruses, and keyloggers can steal Steam account credentials, and recommending running a virus scan before resetting the password.","quote":"Pomoc techniczna Steam - Skradzione konto\n\nWirusy, keyloggery, spyware i inne szkodliwe programy mogą ukraść nazwę i hasło konta Steam. Przed zresetowaniem hasła do konta Steam uruchom skanery","source_url":"https://help.steampowered.com/pl/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e3e0dfc38980135027b9","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-8cbfec2cb1","original_id":"mk_65694952399745","tier":"A","category":"RECOVERY_HIJACK","title":"Jak nie paść ofiarą włamania na konto Steam?","summary":"This text is an excerpt from Steam's official help documentation in Polish, providing instructions on how to secure and recover a compromised Steam account.","quote":"Jak odzyskać skradzione konto na Steam? · Przejdź do strony pomocy i kliknij “Moje konto Steam zostało skradzione i potrzebuję pomocy w","source_url":"https://www.blog.omegasoft.pl/jak-nie-pasc-ofiara-wlamania-na-konto-steam","source_host":"www.blog.omegasoft.pl","source_status":"public_url","source_group":"9b2fdf3192eecdf2501c","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b86e60a766","original_id":"mk_72156850029746","tier":"A","category":"BAN_NO_REASON","title":"To konto jest podejrzane o bycie używanym w celach ...","summary":"The automated Steam system flagged the user's account as potentially used for fraudulent purposes and instructed them to contact Steam Support. The message is cut off.","quote":"Pomoc techniczna Steam oznaczyła twoje konto jako potencjalnie używane w celach oszustwa. Skontaktuj się z pomocą techniczną Steam w celu rozwi","source_url":"https://steamcommunity.com/discussions/forum/1/617330406653849291","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7cb31ef4e7816d64c01e","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5bc599e2a9","original_id":"mk_51663715128286","tier":"A","category":"RECOVERY_HIJACK","title":"스팀 해킹당했는데 도와줘","summary":"A user's Steam account was hacked, and when attempting recovery, the automated system blocked further attempts with a rate-limit error message on May 22, 2020.","quote":"허용되는 계정 복구 시도 횟수를 초과했습니다. 나중에 다시 시도해 주십시오.","source_url":"https://bbs.ruliweb.com/community/board/300143/read/47268330","source_host":"bbs.ruliweb.com","source_status":"public_url","source_group":"8df4043fc25db87f7a8b","publication_date":"","language":"ko","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aaeeb4e1a0","original_id":"mk_83036447499919","tier":"A","category":"RESTORE_REFUSED","title":"I miei oggetti sono spariti o sono stati rubati","summary":"This is an excerpt from Steam Support's official help pages regarding missing or stolen items and games removed after a trade. It outlines general FAQ topics for users experiencing item disappearances.","quote":"I miei oggetti sono spariti o sono stati rubati\n\nDopo aver ricevuto un dono tramite uno scambio su Steam, il gioco è stato rimosso dal tuo account. C'è stato un errore nell'assegnazione degli oggetti","source_url":"https://help.steampowered.com/it/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"b4b6193f2a3c818b2a05","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-b7fc4ec9f2","original_id":"mk_37082908912228","tier":"A","category":"RESTORE_REFUSED","title":"Politica sul ripristino degli oggetti di Steam","summary":"Valve's official policy text states that Steam items often change hands multiple times before a restoration request, making it impossible to recover them without duplication or removal from another innocent user.","quote":"Politica sul ripristino degli oggetti di Steam\n\nGli oggetti cambiano spesso proprietario più volte prima di una richiesta di ripristino, quindi non è possibile recuperarli senza duplicarli o rimuoverli dall'","source_url":"https://help.steampowered.com/it/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"d46f680b853cf4d69cfe","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-5014b4d2c1","original_id":"mk_39655018439346","tier":"A","category":"RECOVERY_HIJACK","title":"Recuperare un account di Steam rubato","summary":"Official Steam support policy text stating that users can always contact Steam Support to recover their account even if the email, password, and phone number have been changed by an attacker.","quote":"Puoi sempre contattare l'Assistenza di Steam per recuperare il tuo account anche se qualcuno ha cambiato l'indirizzo e-mail, la password e il numero di telefono","source_url":"https://help.steampowered.com/it/faqs/view/0A94-F308-34A5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"b6d5d2d30be3e0e3ae5d","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-2e28a2b019","original_id":"mk_92838660878103","tier":"A","category":"RECOVERY_HIJACK","title":"Recovering a Lost or Forgotten Steam Account","summary":"This is official Steam Support policy text stating that users can contact support for account recovery even if they have forgotten their email address, password, and phone number.","quote":"You can always contact Steam Support for account recovery even if you've forgotten the account's email address, password, and phone number.","source_url":"https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c9a83b47a4006ae1e136","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6d0a4c2600","original_id":"mk_32887613896247","tier":"A","category":"RECOVERY_HIJACK","title":"I think my Steam account has been hacked. A phone number was added to it, and I'm locked out | ResetEra","summary":"An automated Steam security notification informed a user that a new phone number and mobile authenticator had been added to their account without their authorization, locking them out of the account.","quote":"A phone number (ending in 77) has been added to your account. If you did not do this, your account may have been compromised. Please change your password immediately, or contact Steam Support.","source_url":"https://www.resetera.com/threads/i-think-my-steam-account-has-been-hacked-a-phone-number-was-added-to-it-and-im-locked-out.63314","source_host":"www.resetera.com","source_status":"public_url","source_group":"7d1d140033bb1f636ff2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4fb34e38a","original_id":"mk_13134691307769","tier":"A","category":"RECOVERY_HIJACK","title":"Steam 客服","summary":"Official Steam Support help page text instructing users on how to attempt to recover a stolen or hijacked Steam account or contact support for help.","quote":"Steam 客服\n\n恢复被盗走或劫持的Steam 帐户. 尝试自行恢复帐户或联系Steam 客服：您可以使用客服站点尝试自行恢复帐户，若不成功，您可以联系Steam 客服，获取帮助。 如果您无法成功\n恢复被盗走或劫持的Steam 帐户. 尝试自行恢复帐户或联系Steam 客服：您可以使用客服站点尝试自行恢复帐户，若不成功，您可以联系Steam 客服，获取帮助。 如果您无法成功","source_url":"https://help.steampowered.com/zh-cn?text=account+stolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"4a8dd88e1ca803927525","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f84d248ba","original_id":"mk_39399850090488","tier":"A","category":"RESTORE_REFUSED","title":"Steam账号被盗申诉教程","summary":"Valve's official policy states that Steam Support will not restore any lost items because items typically change hands multiple times before a recovery request is made.","quote":"Steam 客服将无法恢复任何遗失的物品。物品在申请遗失恢复之前，通常已经过数次转手；这意味着只有复制相同的物品，或从不相干的用户库存","source_url":"https://zhuanlan.zhihu.com/p/352482210","source_host":"zhuanlan.zhihu.com","source_status":"public_url","source_group":"e1def184276801105604","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d52eebbf6","original_id":"mk_40425406440571","tier":"A","category":"BAN_NO_REASON","title":"我的帐号被盗取，刚找回就封号，能退款吗？ :: VAC Discussion","summary":"This is Steam policy text stating that players must first contact the game developer for game bans, as the developer holds the relevant data, before contacting Steam Support.","quote":"由于游戏开发者拥有涉及封禁的相关数据，如果玩家希望就封禁进行申诉，需要首先与开发者联系。如果玩家认为游戏开发者无理，可以联系Steam 客服。如果Valve 认定游戏开发者","source_url":"https://steamcommunity.com/discussions/forum/9/1489987634017000013?l=danish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74ad6e8ccdb703daec42","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b3b2dae73","original_id":"mk_31704939328074","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"不知道为什么，我的Steam 客服案件被关闭了","summary":"Steam Support automatically closed the user's ticket and provided standard account security instructions, including checking authorized devices, changing passwords, and securing email.","quote":"案件被关闭了？保护您的Steam 帐户安全： · 检查您帐户的已授权设备。如果发现任何异常，请使用在所有地方退出登录选项。 · 更改您的Steam 帐户密码。 · 检查您电子邮件和其他","source_url":"https://help.steampowered.com/zh-cn/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"137b36cdf349ff6a5e72","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-2aeb92305f","original_id":"mk_27589688427586","tier":"A","category":"BAN_NO_REASON","title":"您的帐户已被禁止参与及使用Steam 社区功能","summary":"An automated Steam notice informing the user that their account has been banned from participating in Steam Community features. The message instructs the user to log in and check the red Steam warning icon for restriction details and reasons.","quote":"您的帐户已被禁止参与及使用Steam 社区功能\n\n如果您的帐户已被锁定，请登录您的Steam 帐户，并点击红色的Steam 警示图标来了解限制的时长和其它信息。封禁原因包括但不限于下述原因：. 使用不适当的图像作为头像，将不\n如果您的帐户已被锁定，请登录您的Steam 帐户，并点击红色的Steam 警示图标来了解限制的时长和其它信息。封禁原因包括但不限于下述原因：. 使用不适当的图像作为头像，将不","source_url":"https://help.steampowered.com/zh-cn/faqs/view/271D-4C46-2915-B315","source_host":"help.steampowered.com","source_status":"public_url","source_group":"385e91bc4395b8cae73e","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-3681ea66f6","original_id":"mk_75908636371153","tier":"A","category":"BAN_NO_REASON","title":"被盗号，遭封禁！有同样问题的进来顶帖子，希望客服能看到这个帖子 :: Help and Tips","summary":"A Steam help page regarding game bans explains that players must first contact the game developer to appeal game bans, as developers hold the relevant data. Valve may only intervene if the developer abuses their banning powers. The surrounding forum post discusses a user whose account was stolen and subsequently banned after playing for only an hour.","quote":"被游戏开发者封禁（游戏封禁）  \n  \n  \n> 玩家现在是需要直接联系游戏开发者就封禁进行申诉，还是也可以通过 Valve/Steam 客服进行？  \n>   \n> 由于游戏开发者拥有涉及封禁的相关数据，如果玩家希望就封禁进行申诉，需要首先与开发者联系。如果玩家认为游戏开发者无理，可以联系 Steam 客服。如果 Valve 认定游戏开发者滥用施加游戏封禁的权力，可以在日后取消该开发者使用游戏封禁的权力。","source_url":"https://steamcommunity.com/discussions/forum/1/1480982338948189136?l=latam","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3391b8f8b9b29feaa6b6","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eea369f033","original_id":"mk_67363920933742","tier":"A","category":"BAN_NO_REASON","title":"steam账号被盗刚找回来就被封了 :: VAC Discussion","summary":"Valve policy text quoted in a Steam Community forum thread explaining that game bans are handled by the game developers first, and players must contact them to appeal bans received while their account was compromised. Date: 2017-10-11.","quote":"由于游戏开发者拥有涉及封禁的相关数据，如果玩家希望就封禁进行申诉，需要首先与开发者联系。如果玩家认为游戏开发者无理，可以联系 Steam 客服。如果 Valve 认定游戏开发者滥用施加游戏封禁的权力，可以在日后取消该开发者使用游戏封禁的权力。","source_url":"https://steamcommunity.com/discussions/forum/9/1489987634024304728?l=ukrainian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5540166ab03289c93592","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8246dc1a65","original_id":"mk_87444534942360","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"账号被盗。。密码和邮箱都被修改。。申述10天了。。怎么还没结果。。 :: Help and Tips","summary":"Steam's automated system sent a reply to a user complaining about a 10-day delay in recovering a stolen account, warning them not to open multiple tickets and instructing them to run malware scans and secure their credentials and linked Perfect World accounts.","quote":"==系统自动回覆== 请避免为同一主题建立多个客服案件寻求协助，不但会引起不必要的起误会，更会造成服务上延误。 Steam 客服是照案件编号依序受理，建立数个案件只会减缓我们服务您的速度。 请您耐心静候客服人员的受理。 请注意！！！ 若您的 Steam 帐户已遭它人盗走，您的电脑安全性也极有可能同时出了问题。 请您在执行并完成以下几个步骤后回覆我们，并且告知我们您已完成了这些步骤来排除任何恶意程序： 1) 请替您的电脑针对病毒、键盘记录器、间谍软件和其他恶意软件进行一次完整的病毒清除；烦请使用具有最新病毒定义的扫描工具。 2) - 请更改您位于 {ENLACE ELIMINADO} 的 Support 帐户密码， - 请更改您用来与客服中心联系客服帐户以及该电子邮箱帐户密码， - 若您仍能登入您的 Steam 帐户，也请一并更换该帐户密码， - 若您所询问的 Steam 帐户有绑定的完美世界帐户，请您更改该完美帐户密码， - 若您同时也失去了绑定的完美世界，请您先和完美世界联繫取回该帐户后，再行回覆我们。 最后，请您前往下方链接，提供*受认可*的帐户所有权证明，以缩短来回沟通及作业时间，使我们能迅速地为您服务：","source_url":"https://steamcommunity.com/discussions/forum/1/541907867762935318/?l=spanish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bbcbf36a3340b4f92c7e","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36d8652633","original_id":"mk_52173938395275","tier":"A","category":"RESTORE_REFUSED","title":"詐欺注意：誰かが「あなたのアカウントが大量通報された」って ...","summary":"Steam's official policy states that Steam Support will not restore any items that have left an account, regardless of the reason.","quote":"Steam アイテム復元ポリシー: Steamサポートは、どんな理由でもアカウントを離れたアイテムは復元しません。","source_url":"https://www.reddit.com/r/Steam/comments/1ws2zsc/scam_warning_if_somebody_messages_you_saying_your?tl=ja","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6a6293308b23c6dc465","publication_date":"","language":"ja","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-236a61b8e6","original_id":"mk_85561971416659","tier":"A","category":"RESTORE_REFUSED","title":"Steamサポート :: 行方不明、または盗難にあったアイテム","summary":"This is the official Japanese Steam Support help page regarding missing or stolen items and trade scams.","quote":"Steamサポート :: 行方不明、または盗難にあったアイテム\n\nSteamサポート. 行方不明、または盗難にあったアイテム. 詳細については、以下の関連する問題を参照してください 不当な取引とアイテムの詐欺 取引で騙されました。","source_url":"https://help.steampowered.com/ja/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"8a437a67c7167f5e3d20","publication_date":"","language":"ja","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-f411cecbf8","original_id":"mk_11891350900217","tier":"A","category":"RESTORE_REFUSED","title":"Steamサポート :: 削除されたアイテム","summary":"Steam Support states in its official policy and help text that it does not restore deleted items. This boilerplate clarifies Valve's refusal to reverse item losses.","quote":"Steamサポートでは、削除されたアイテムの復元は行いませんのでご注意ください。 Steamでヘルプが必要ですか？ Steamヘルプウィザードを使ってトピックを絞り込み","source_url":"https://help.steampowered.com/ja/faqs/view/6E56-1261-A719-8D4F","source_host":"help.steampowered.com","source_status":"public_url","source_group":"35d2c029f469768d5525","publication_date":"","language":"ja","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-56024934ba","original_id":"mk_23034837633406","tier":"A","category":"RECOVERY_HIJACK","title":"Steamサポート - アカウント盗難","summary":"Steam Support instructed the user to secure their computer and email account, and then change their Steam password to recover the account. The message is cut off mid-sentence.","quote":"Steamサポート - アカウント盗難\n\nご使用のコンピュータとメールアカウントが安全であることが確認できたら、Steam アカウントのパスワードを変更してアカウントを取り戻してください。 パスワードを\nご使用のコンピュータとメールアカウントが安全であることが確認できたら、Steam アカウントのパスワードを変更してアカウントを取り戻してください。 パスワードを","source_url":"https://help.steampowered.com/ja/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"6676df177a6ca3d6f1e1","publication_date":"","language":"ja","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-1ee28021ea","original_id":"mk_71147317139421","tier":"A","category":"RESTORE_REFUSED","title":"Pomoc techniczna Steam :: Zasady przywracania przedmiotów na Steam","summary":"This text is the official Steam Support help page regarding item restoration policies, indicating Valve's policy on item recovery. It is a general policy document rather than a direct reply to a specific user ticket.","quote":"Pomoc techniczna Steam :: Zasady przywracania przedmiotów na Steam","source_url":"https://help.steampowered.com/pl/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"4fcc29a5cd6160c4777c","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6b0a7f071c","original_id":"mk_32280083053062","tier":"A","category":"RESTORE_REFUSED","title":"Steam to trade scam victims: you should have known better | WIRED","summary":"An article from WIRED discusses Valve's 2015 policy change to cease reimbursing users scammed out of digital items. The quoted policy text states that Valve no longer returns lost items because users have enough information to avoid trades.","quote":"We sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. All trade scams can be avoided.","source_url":"https://www.wired.com/story/steam-stops-refunding-items-lost-in-trade-scams/","source_host":"www.wired.com","source_status":"public_url","source_group":"310d7900f69f15eab32e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ce934fd75","original_id":"mk_77837102341819","tier":"A","category":"BAN_NO_REASON","title":"Steam Account Locked [MasterCard has disputed a recent Steam Store transaction.] :: Help and Tips","summary":"An automated Steam notice informed a user that their account was restricted for 4 weeks due to a MasterCard chargeback dispute. The message instructed the user to resolve the dispute with their payment provider and then contact Steam Support to restore account features.","quote":"MasterCard has disputed a recent Steam Store transaction. This account will be restricted for 4 weeks (until Jun 27). If the dispute is reversed by your payment provider, this restriction will be lifted and the content will be returned to your account. STEP 1 Contact your payment provider to resolve the disputed purchases listed below. They'll reapply the charges to your account and Steam will automatically return the products that were revoked. STEP 2 Contact Steam Support for help restoring your account features so you can purchase, trade, and play on VAC protected servers again.","source_url":"https://steamcommunity.com/discussions/forum/1/2451595019856665250/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8d17f19c60c026f7c31a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c797d43b86","original_id":"mk_16563091613694","tier":"A","category":"RESTORE_REFUSED","title":"Steam 고객지원 :: Steam 아이템 복구 정책","summary":"Steam Support states its official policy that it will not restore items lost through trades, market transactions, item deletions, or gifting under any circumstances.","quote":"Steam 고객지원은 교환, 장터 거래, 아이템 삭제, 또는 선물하기를 막론한 어떠한 사유로도 계정에 존재하는 아이템을 복원해 드리지 않습니다.","source_url":"https://help.steampowered.com/ko/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"f9731f2cfaf2c20977c6","publication_date":"","language":"ko","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-2011b4bb83","original_id":"mk_84548308371498","tier":"A","category":"RECOVERY_HIJACK","title":"Steam 고객지원","summary":"This is official Steam Support help page text stating that if a user cannot complete the account recovery process, Steam Support can verify and recover the account upon request.","quote":"Steam 고객지원\n\n계정 복구 과정을 완료하지 못했다면, Steam 고객지원이 귀하의 계정을 확인하여 복구해드립니다. Steam 고객지원에 문의할 때 가능하다면 다음 정보를 제공해 주세요.\n계정 복구 과정을 완료하지 못했다면, Steam 고객지원이 귀하의 계정을 확인하여 복구해드립니다. Steam 고객지원에 문의할 때 가능하다면 다음 정보를 제공해 주세요.","source_url":"https://help.steampowered.com/ko?text=account+stolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"2af7dab76773da828ee7","publication_date":"","language":"ko","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e53d1fc2c","original_id":"mk_63658102251486","tier":"A","category":"RESTORE_REFUSED","title":"스팀계정 해킹피해 관련 질문드립니다. :: Help and Tips","summary":"Steam policy text stating that losses of Steam wallet funds or items resulting from Market transactions or person-to-person trades will under no circumstances be restored.","quote":"다만, Steam 장터 거래 또는 개인 간 거래를 통해 발생한 Steam 지갑 자금 또는 아이템의 손실에 대해서는 어떠한 경우에도 복구가 지원되지 않습니다.","source_url":"https://steamcommunity.com/discussions/forum/1/797839165142083554?l=portuguese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b29235a95e8593312037","publication_date":"","language":"ko","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e06dbe4b85","original_id":"mk_81403521575941","tier":"A","category":"RESTORE_REFUSED","title":"News - Security and Trading: Update","summary":"Valve published an official policy update announcing that Steam Support will no longer restore items that have left accounts via trade or market transactions. The update also introduced longer trade and market holds for accounts without the Mobile Authenticator.","quote":"- Steam Support will no longer restore items that have left accounts following a successful trade or market transaction (a process that previously created duplicates of original items)","source_url":"https://store.steampowered.com/news/20631/","source_host":"store.steampowered.com","source_status":"public_url","source_group":"38a56b741e2958486bdf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2cb42bdc82","original_id":"mk_73283999316766","tier":"A","category":"RESTORE_REFUSED","title":"PUBLIC SERVICE ANNOUNCEMENT REGUARDING STEAM PRACTICES :: Help and Tips","summary":"The user had 800+ RUST skins stolen after their account was accessed from outside the USA despite having security in place. Steam Support responded stating they do not restore lost or stolen items for any reason and pointed the user to security recommendations.","quote":"I understand that it's upsetting to hear that we can't restore your items. I also know that your items are valuable to you but Steam Support does not restore scammed, lost, or stolen items for any reason. If you haven’t yet, please take a look at our security recommendations article, which outlines ways you can protect your account and what to watch out for. As previously stated, if the items were Trade Protected, you may evaluate and begin the process of reversing eligible trades through your Trade History page.","source_url":"https://steamcommunity.com/discussions/forum/1/601910715107775967/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9f513f80983e4a86c852","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5794566501","original_id":"mk_22509439962734","tier":"A","category":"TRADE_REVERSAL","title":"Refund Item Bought by Hacker :: Help and Tips","summary":"The user's account was compromised and the hacker used the remaining wallet funds to purchase junk items on the Community Market to transfer funds. Steam Support replied stating that all Community Market transactions are final and cannot be reversed or refunded.","quote":"Additionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales.","source_url":"https://steamcommunity.com/discussions/forum/1/4511003232657184787/?l=spanish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"16f059dcd1162f01a2d1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85e4286b1f","original_id":"cch_5376504702672175","tier":"A","category":"RESTORE_REFUSED","title":"Steam support does not return your stolen items back ? :: Help and Tips","summary":"A user on the Steam Community forums shares a support response stating that Steam Support does not restore items that were traded away, even in cases of deception or hijacking. Other users confirm that updating the ticket will not help and point to the official no-restoration policy.","quote":"Steam Support does not restore items that were willingly traded away, even if you were deceived by another person as part of the trade or made a mistake by accepting the trade.","source_url":"https://steamcommunity.com/discussions/forum/1/496881121379865070/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8a2f5deb1b619faf817","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6704738374","original_id":"cch_5591320723766279","tier":"A","category":"RESTORE_REFUSED","title":"Trade Banned.....Well this should be fun... - General Discussion - backpack.tf forums","summary":"Steam Support notified a user that items and gifts obtained via external PayPal trades were stolen from hijacked accounts and removed them from the user's inventory. Support refused to return the items and advised using the Community Market or official stores instead.","quote":"Thank you for contacting Steam Support. Our records show that you received a number of items/gifts that were stolen from hijacked Steam accounts. We have removed all of these items/gifts from your account. Any items/gifts that were obtained by trading stolen ones have also been removed. To avoid receiving stolen items/gifts, please refrain from purchasing items/gifts directly from other users, especially when offered lower than market price or bulk quantities. Additionally, do not accept items or gifts for free from unknown users. Please consider Community Market and official Dota 2 and TF2 item stores as safe alternatives for item purchases in the future:","source_url":"https://forums.backpack.tf/topic/487-trade-bannedwell-this-should-be-fun/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"d63473b28848f07b7871","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0e9070034","original_id":"cch_5630376778074769","tier":"A","category":"BAN_NO_REASON","title":"I've Been VAC Banned-What Now?","summary":"This is a Steam help page excerpt explaining Valve's policy on VAC bans. It states that VAC bans cannot be appealed and Steam Support will not manually remove them under any circumstances, though incorrectly issued bans may be removed automatically after investigation.","quote":"If a VAC ban is issued incorrectly it will be automatically removed after investigation, but Steam Support does not manually remove VAC bans applied to accounts for any reason.","source_url":"https://bitskins.com/blog/i-got-vac-banned-what-now/amp","source_host":"bitskins.com","source_status":"public_url","source_group":"fdbb0169cc674d21cc15","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfceefa66e","original_id":"cch_4260069677837099","tier":"A","category":"BAN_NO_REASON","title":"[Discuss] Your account activity resulted in a report from a player you were playing with","summary":"The text outlines Steam's policy regarding Overwatch bans, stating that bans issued for external software usage are permanent and cannot be removed by Steam Support, even in cases of account hijacking. It also notes that support will not provide ban details, items remain locked, and players must repurchase the game on a new account to play again.","quote":"Your account behavior led to a report from a co-player. An overwatch investigator subsequently reviewed replays and determined that you were using external software for aiming, vision gain, or other unfair assistance, and issued a permanent ban. Steam Support cannot lift an overwatch ban. Even if the ban was due to account hijacking or sharing, it cannot be removed. You are responsible for the security of your own account. Steam Support will not provide details on the reason for the ban or the time of the violation. Cheating results in a permanent ban. Your in-game items will be locked and cannot be removed from your inventory. If you receive a permanent ban and wish to play the game online again, please make sure to repurchase the game using a non-banned account.","source_url":"https://www.unknowncheats.me/forum/counter-strike-2-a/715687-account-activity-resulted-report-player-playing.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"b2708cdd15bf25a50f46","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01e256a24e","original_id":"cch_7093157840838915","tier":"A","category":"RESTORE_REFUSED","title":"Account Hijacked - Steam Support wont return items :: Help and Tips","summary":"A user's account was hijacked via a phishing scam, and after waiting two weeks, Steam Support refused to return the stolen items, stating they have a policy of not restoring lost items and declining further assistance.","quote":"Thank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nThese lost items/gifts will not be returned. In the future, please be more careful with your account.\n\nWe will investigate this user and take appropriate action.\n\nWe will be unable to assist you further with this issue.\n\nFor more information on our Steam Trading Policy please visit the following FAQ:\n<https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003>\n\nFollow the link below for more information on the Community Market:\n<http://steamcommunity.com/market/>","source_url":"https://steamcommunity.com/discussions/forum/1/864978109373923142?l=brazilian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"77600b4962af117a0bfd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-938dd536d9","original_id":"cch_2239488311524599","tier":"A","category":"BAN_NO_REASON","title":"I've Been VAC Banned-What Now?","summary":"This excerpt from the Steam help documentation explains Valve's policy on VAC bans, stating that they are permanent, cannot be appealed or manually removed by Steam Support, and are only reversed automatically if determined to be incorrect.","quote":"If a VAC ban is issued incorrectly it will be automatically removed after investigation, but Steam Support does not manually remove VAC bans applied to accounts for any reason.","source_url":"https://bitskins.com/blog/i-got-vac-banned-what-now","source_host":"bitskins.com","source_status":"public_url","source_group":"48ae3ae346a167640f79","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e3d2695f3","original_id":"cch_6947091776830654","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Is Steam Support as useless as I think? - General Discussion - backpack.tf forums","summary":"An automated Steam Support receipt message sent in response to a ticket filed for an account hijacked via phishing, where the user waited a month without a human reply. Date: 2015-02-04.","quote":"=========\nPlease enter your reply ABOVE this line\n=========\nHello,\nThank you for adding a message to your question. We will respond to your message by email. Anytime you wish you can view your question online: | Not displaying link | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~\nYour question may already be answered in our knowledgebase: https://support.steampowered.com/kb_search.php?searchwords=\nAs an alternate resource, please check Steam Discussions as other users may have resolved this issue: http://steamcommunity.com/discussions/forum/1/","source_url":"https://forums.backpack.tf/topic/29479-is-steam-support-as-useless-as-i-think","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"1e0d6d1e3a14df2556f3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-041b781ea1","original_id":"cch_8282970743036071","tier":"A","category":"RESTORE_REFUSED","title":"Where to sell inventory + backpack items","summary":"Steam policy text stating that Steam Support does not restore items that have left accounts due to trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.teamfortress.tv/post/868544/where-to-sell-inventory-backpack-items","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"bddc058ccc73e141c6d0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36f86c3700","original_id":"cch_1979439830310689","tier":"A","category":"RESTORE_REFUSED","title":"Common Scams and How to Avoid Them","summary":"This is an excerpt from Steam's official help and policy documentation explaining that third-party trading and betting sites are not affiliated with Valve, and Steam Support will not help recover items lost on them.","quote":"They are not affiliated with Valve in any way, and Steam Support will not help you.","source_url":"https://forums.steamrep.com/pages/commonscams/","source_host":"forums.steamrep.com","source_status":"public_url","source_group":"70b047958f0b998550a6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6e352cffa","original_id":"cch_7512145690437700","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"*URGENT* TRADING NOT CURRENTLY SAFE - Page 2 - Team Fortress 2 Discussions - backpack.tf forums","summary":"A user reported a Team Fortress 2 item duplication and trade bug to Steam Support. Steam Support agent Sofi replied with a standard canned message stating the report was forwarded to the TF2 developers for investigation.","quote":"Thanks for reaching out to report this. I have taken note of your report and passed it onto the TF2 developers for investigation. We appreciate you letting us know about this, and the devs will take action based on what they find.","source_url":"https://forums.backpack.tf/topic/80628-urgent-trading-not-currently-safe/page/2/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"e42587670d237252cfe8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26234a8942","original_id":"cch_8803288659422691","tier":"A","category":"RESTORE_REFUSED","title":"No more dupes being created as of March 9th - Team Fortress 2 Economy - backpack.tf forums","summary":"Valve announced a policy change stating that starting March 9th, they will no longer manually restore items lost due to trades or market transactions following account compromises, citing economic impacts and fraudulent claims.","quote":"nt security to finally address an old problem: item duplication. Currently, if an account is compromised and items have been lost through a successful trade or market transaction, we would manually restore the items, creating duplicates of the original items in the process. That process of manual restoration and duplication has the negative side effect of changing an item's scarcity - as more copies of the item are created, the value of every other similar item is reduced. In addition, it created a method by which users could be rewarded for faking account hijacks. While we'll continue to assist users with the recovery of their account if they encounter an issue, beginning March 9th we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://forums.backpack.tf/topic/49038-no-more-dupes-being-created-as-of-march-9th/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c67591be269b54835493","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e43a37706f","original_id":"cch_5382513896101880","tier":"A","category":"RESTORE_REFUSED","title":"News - Security and Trading: Update","summary":"Valve's official policy announcement states that Steam Support will no longer restore items that have left accounts following a successful trade or market transaction, citing item duplication issues.","quote":"Steam Support will no longer restore items that have left accounts following a successful trade or market transaction (a process that previously created duplicates of original items)","source_url":"https://store.steampowered.com/oldnews/20631?snr=","source_host":"store.steampowered.com","source_status":"public_url","source_group":"7d91724a02cfd57797af","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0cb5977c5a","original_id":"cch_6434876128743504","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support :: Recovering a Stolen or Hijacked Steam Account (2026)","summary":"This is an excerpt from Steam's official help documentation regarding account security and recovery, stating that malware can compromise accounts and that Steam Support does not restore lost items.","quote":"Viruses, key loggers, spyware and other malicious code can steal your Steam Account name and password. Before resetting your Steam Account's password, you should run virus and spyware scanners to ensure such programs are not on your computer. Steam Support does not restore lost items.","source_url":"https://custommapposter.com/article/steam-support-recovering-a-stolen-or-hijacked-steam-account/926","source_host":"custommapposter.com","source_status":"public_url","source_group":"e60ffb70878748436173","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46f3bdf572","original_id":"cch_3457759618154618","tier":"A","category":"RESTORE_REFUSED","title":"News - Security and Trading: Update","summary":"This is Valve's official policy announcement from March 2016 stating that Steam Support will no longer restore items that have left accounts following a successful trade or market transaction. The policy change was enacted to address item duplication and encourage the use of the Steam Guard Mobile Authenticator.","quote":"Steam Support will no longer restore items that have left accounts following a successful trade or market transaction (a process that previously created duplicates of original items)","source_url":"https://store.steampowered.com/news/20631/","source_host":"store.steampowered.com","source_status":"public_url","source_group":"38a56b741e2958486bdf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00ac381f80","original_id":"cch_5411823339347558","tier":"A","category":"RESTORE_REFUSED","title":"My Steam account was hijacked, items stolen, and Steam Support refuses to help despite evidence and police report. :: Steam Community","summary":"Official Steam Support policy stating that items lost due to trades, market transactions, or compromises are not restored because it would duplicate items or harm the economy. The user experienced a hijacked account and item theft via a phishing scam and API key abuse.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised. Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://steamcommunity.com/discussions/forum/7/594027788789382187?l=czech&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3abb83a78475ad5ca6df","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e770a952b","original_id":"cch_7918392969229136","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Sign In","summary":"The automated Steam system processed the removal of the mobile authenticator after sending a confirmation code to the user's phone number. The notification confirms that future Steam Guard codes will be sent via email.","quote":"he mobile authenticator from your account and you will receive Steam Guard codes via email. We have sent a text message containing a confirmation code to your phone number ending in . Enter the code below so we can remove the mobile authenticator from your account. We have removed the mobile authenticator from your account. Next time you log in, you will have to enter a Steam Guard code that is sent to your email address. You can now use this device to get mobile authenticator codes for your account. Any other device that was previously providing authenticator codes for your account will no longer be able to do so. You do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message. Do you have the recovery code that you wrote down when you added the mobile authenticator? The recovery code begins with the letter 'R'. Please enter the recovery code in the box below. If you have lost access to your mobile device, the mobile phone number associated with your account, and don't have the recovery code that you wrote down when you added the mobile authenticator, then please contact Steam Support for assistance recovering access to your account. There was an error encountered while processing your request.","source_url":"https://www.teamfortress.tv/auth/steam?l=schinese&goto=%2Fopenid%2Flogin%3Fopenid.ns%3Dhttp%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%26openid.mode%3Dcheckid_setup%26openid.return_to%3Dhttps%3A%2F%2Fwww.teamfortress.tv%2Fauth%2Fsteam%26openid.realm%3Dhttps%3A%2F%2Fwww.teamfortress.tv%26openid.identity%3Dhttp%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select%26openid.claimed_id%3Dhttp%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"863695fac452705a7bb8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-1b1fa1f2d5","original_id":"cch_1580188987187078","tier":"A","category":"RESTORE_REFUSED","title":"Can't trade items for a week? :: Help and Tips","summary":"A Steam Community forum discussion references the official Steam Support policy regarding item loss. The cited policy text explicitly states that Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/135512625245102585/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5b9b4a6f5ec441cb1940","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d867835aa9","original_id":"cch_2799246261427395","tier":"A","category":"RESTORE_REFUSED","title":"Advocating for Change: Revisiting Steam's Item Restoration Policy :: Counter-Strike 2 General Discussions","summary":"A user shares a response from Steam Support explaining that they refuse to restore stolen or lost items because doing so would require item duplication, which damages the Steam Market economy and reduces item scarcity.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.","source_url":"https://steamcommunity.com/app/730/discussions/0/3821921031520288832/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6c0775f36ee496346dd2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-219fef5a0f","original_id":"cch_4649763207315067","tier":"A","category":"BAN_NO_REASON","title":"Have you been banned??? - MPGH - MultiPlayer Game Hacking & Cheats","summary":"Steam support policy text explaining Valve Anti-Cheat (VAC) bans, stating that bans are permanent, details will not be provided, and Steam Support cannot remove them regardless of who was using the account.","quote":"QUESTION I receive the error \"Your connection to this secure server has been rejected. Because of past cheating violations, you have been banned from playing on all secure servers.\" when attempting to join a server - what does it mean? ANSWER This message indicates that your account has been banned by the Valve Anti-Cheat (VAC) system for cheating. There are several important considerations for VAC-banned accounts: STEAM SUPPORT CANNOT REMOVE THE BAN ON YOUR ACCOUNT Regardless of who was using your account at the time it was banned, the use and security of your Steam account is your responsibility. THE DETAILS OF THE BAN WILL NOT BE PROVIDED Steam Support will not disclose the cheats that were detected running on your system or the date and time the infraction took place. Any requests for this information will be ignored. VAC may not ban you immediately - the cheating violation may have occurred days or even weeks before the ban is apparent on your account. YOUR ACCOUNT MAY STILL BE USED TO PLAY SINGLE-PLAYER GAMES AND MULTIPLAYER GAMES ON UNSECURED SERVERS Your account may still be used to play single-player games or to connect to non-secure game servers and for games played over a LAN. To find non-secure servers, please change your filter settings in the server browser list to show servers which are not VAC-secured (from the Steam main menu go to the View option, select Servers and then select \"Not secure\" in the Anti-Cheat drop-down). YOU CAN NOT TRANSFER YOUR GAMES TO A DIFFERENT ACCOUNT Steam Support will not release your CD Key(s) to be used on other accounts. Do not register retail products or purchase new Steam subscriptions on a VAC banned account.","source_url":"https://www.mpgh.net/forum/thread/98529-have-you-been-banned","source_host":"www.mpgh.net","source_status":"public_url","source_group":"adb7bb2a1de4d5c30da5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5f439202f","original_id":"cch_4469206945981720","tier":"A","category":"RESTORE_REFUSED","title":"Answers from DerrickG @ Steam Support","summary":"Valve employee DerrickG posted on SteamRep forums on July 25, 2013, explaining that Steam Support does not return items lost in trades because users should pay attention to the trade window and protect themselves. He stated that support's goal is to educate customers rather than reverse trades.","quote":"Q: Why doesn't Steam Support return items when someone scams in a trade?\nA: This is one of the most asked questions in the Steam Community. The main reason behind this is because if our trading system is used properly and users pay attention to what is in the trade window it is extremely unlikely to get scammed. Our goal is to educate customers who suffer from these incidents by letting them know what not to do when participating in Steam Trading which ultimately is trading for anything that is beyond the trading window. Advice: Only trade for what you are guaranteed to get. Items for items, items for games, games for games and always look at the item to make sure it hasn't been renamed, the quality is correct, the effect (if applicable) is correct, etc.","source_url":"https://forums.steamrep.com/threads/answers-from-derrickg-steam-support.37957/","source_host":"forums.steamrep.com","source_status":"public_url","source_group":"6c4bc2e31d2b804371fb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26d1bd61a2","original_id":"cch_3267442428704147","tier":"A","category":"RESTORE_REFUSED","title":"A glimpse into the network and world of scammers and their fences - Team Fortress 2 Discussions - backpack.tf forums","summary":"Steam Support agent Derrick refused to restore the user's stolen items on June 9, 2014, stating that they could not internally verify unauthorized access and that chat logs or screenshots are insufficient evidence.","quote":"Hello Alez,\n\nThank you for contacting Steam Support. We apologize for the delay.\n\nUpon investigation, we cannot validate your claim. Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. Please see the link below for more information on account security:\n\nTitle: Account Security Recommendations\nLink: http://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478","source_url":"https://forums.backpack.tf/topic/14817-a-glimpse-into-the-network-and-world-of-scammers-and-their-fences","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"b8508e4401449212b752","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9297c6eb52","original_id":"cch_2285793995578688","tier":"A","category":"RESTORE_REFUSED","title":"Where to sell inventory + backpack items","summary":"A user was scammed out of their items by a high-level user named Dworfy during a trade. Forum posters and Steam Support policy confirmed that Steam does not restore items lost in trades or scams.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://www.teamfortress.tv/44329/where-to-sell-inventory-backpack-items","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"952a0d848f500399a875","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-679ce56a92","original_id":"cch_7957521450701352","tier":"A","category":"RESTORE_REFUSED","title":"[News] You can now unlink your steam account from your social club account! - Page 3","summary":"A user shared a response from Steam Support stating that game subscriptions, CD keys, and wallet funds are non-transferable between accounts and cannot be moved after losing access to a linked Rockstar Social Club account.","quote":"Unfortunately, Steam wallet funds, game subscriptions, CD keys, and redeemed gifts are non-transferable and cannot be reset or moved between Steam accounts. If you're unable to recover this Rockstar account, you can also look into creating an alternate Steam account and completing a purchase for this title. This would allow you to receive a new code and link that account to a new Social Club account. We're sorry, but through this specific account [***], you'll be required to have access to your previous Social Club account. We appreciate your understanding. Steam Support","source_url":"https://www.unknowncheats.me/forum/grand-theft-auto-v/355380-unlink-steam-account-social-club-account-3.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"2751677ff13a57c948d5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1680673f78","original_id":"cch_1322044912416690","tier":"A","category":"RESTORE_REFUSED","title":"ข่าวสาร - Security and Trading: Update","summary":"Valve published an official policy update announcing that Steam Support will no longer restore items that have left accounts following a successful trade or market transaction. The update also introduced increased trade hold durations and market listing holds.","quote":"Steam Support will no longer restore items that have left accounts following a successful trade or market transaction (a process that previously created duplicates of original items)","source_url":"https://store.steampowered.com/news/20631/?l=thai","source_host":"store.steampowered.com","source_status":"public_url","source_group":"38a56b741e2958486bdf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b47a897089","original_id":"cch_4691608971697966","tier":"A","category":"RESTORE_REFUSED","title":"getting items back from valve employee scam :: Help and Tips","summary":"Steam policy text explains that Valve employees never ask users to trade items and that Steam Support no longer restores items lost in trades or scams to prevent item duplication and market devaluation.","quote":"Valve employees will never ask you to trade your items to them; this includes users who claim to work for Steam Support. Users claiming to be a Valve employee, accounts asking to verify your items, and users who send you a message which insist you need to trade your items to them for investigation or security reasons should immediately be reported for trade scams.","source_url":"https://steamcommunity.com/discussions/forum/1/2865909778225751469/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e378e782daee3a8e3e26","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a7f106ff9","original_id":"cch_5112958298442825","tier":"A","category":"TRADE_REVERSAL","title":"Trade Protected Items. New CS2 Update!","summary":"An article and policy excerpt detailing a new CS2 update from July 2025 that introduces a trade protection feature allowing users to reverse Counter-Strike item trades from the last 7 days in case of account compromise or scams, resulting in a 30-day trade and market restriction.","quote":"Today we are introducing a new feature to help keep your Counter-Strike items secure. In the unlikely event that you lose control of your account or were the target of a scam by a bad actor, you may reverse all Counter-Strike item trades from the last 7 days.","source_url":"https://bitskins.com/blog/trade-protected-items-new-cs2-update-2/","source_host":"bitskins.com","source_status":"public_url","source_group":"f536d9bd7e4eb85388fc","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ac51d9949","original_id":"cch_build_policy.py","tier":"A","category":"RESTORE_REFUSED","title":"build_policy.py","summary":"Valve's official 2016 Item Restoration Policy stating that Steam Support no longer restores items that have left accounts due to trades, market transactions, deletions, or gifting to prevent duplication and market devaluation.","quote":"Steam Item Restoration Policy\nSteam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised.\nSteam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"86b402a58eb9c16ad886","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-905bc134ab","original_id":"cch_dump_1047-EDFM-2","tier":"A","category":"RESTORE_REFUSED","title":"dump_1047-EDFM-2932_20140804143943.txt","summary":"A Steam Support knowledge base article from August 2014 explaining trading and market restrictions, stating that support cannot influence trade bans regardless of circumstances and that tickets requesting bypasses will be closed.","quote":"Wichtig: Der Steam-Support kann keine Restriktionen beeinflussen, die den Handel oder den Steam Communitymarkt betreffen. Dies ist unabhängig von den Umstäden, aufgrund derer Ihr Account eingeschränkt wurde. Jedes Support-Ticket, das eine Anfrage auf Umgehung dieser Restriktionen enthält, wird mit einer Weiterleitung zu diesem Artikel beantwortet und umgehend geschlossen.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"5fa7be07b7adcb0f432f","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ff5a83569","original_id":"cch_dump_1203-WJCV-7","tier":"A","category":"BAN_NO_REASON","title":"dump_1203-WJCV-7019.txt","summary":"Valve's official help page states that Counter-Strike: Global Offensive competitive cooldowns and bans are strictly non-negotiable and cannot be modified or reversed by Steam Support under any circumstances.","quote":"Important: Counter-Strike: Global Offensive bans are not negotiable. If an automated ban is determined to have been issued incorrectly, it will automatically be rolled back by our servers. Steam Support cannot modify a matchmaking ban.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"f33850d5efd7579a572d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-289de33a68","original_id":"cch_dump_1927-RTSV-6","tier":"A","category":"RESTORE_REFUSED","title":"dump_1927-RTSV-6909.txt","summary":"This is an official Steam Support help article instructing users on how to report scammers, hijackers, and phishers through community profiles instead of support tickets, and directing them to the item restoration and scam policies.","quote":"How to Report a Scammer, Hijacker or Phisher Reporting a scammer, hijacker or phisher through their Steam Profile will always be better than submitting a Steam Support ticket containing your report. A community report includes the best information about the interaction between your accounts, and is quicker to review and act on. To avoid scams in the future, ensure that you know the methods that a malicious user may use to attempt to scam. You can find detailed information in our Scam FAQ . If you are scammed, phished or hijacked, please use the Report feature built into Steam: Go to the Steam profile of the offending user Click the 'More' drop-down button located at the top right of the page Choose \"Report Profile\" Select the offense which best describes the behavior you are reporting. Further specify the activity you observed. Select the violation, write a short statement about your interaction with this user, and hit \"Submit Report\" You can also choose to block this user. If you have been scammed, we recommend that you review our Scam FAQ , the Recommended Trading Practices article and our Steam Item Restoration Policy for more information. For information on how to safeguard an account, please read our Account Security Recommendations and our Account Phishing articles . If you have lost items due to your account being compromised, please see our Steam Item Restoration Policy article for more information.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"78d334d73b43dcec0b8d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bfcd73d4a","original_id":"cch_dump_6748-ETSG-5","tier":"A","category":"RESTORE_REFUSED","title":"dump_6748-ETSG-5417_20180918062547.txt","summary":"This excerpt from an official Steam Help page explains Valve's trading policies and states that Steam Support will not return any items or gifts lost in unfair trades, noting there are no exceptions to this rule.","quote":"Steam Support will not return any items or gifts that you feel have been traded unfairly. There are no exceptions to this policy.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"26640a95dca0cd813fad","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2efbb7db25","original_id":"cch_irp.json","tier":"A","category":"RESTORE_REFUSED","title":"irp.json","summary":"Valve's official policy documentation states that Steam will not return items or gifts obtained through unfair trades or scams, and that contacting support will not result in item recovery.","quote":"Steam will not return any items or gifts that you feel have been traded unfairly. There are no exceptions to this policy. All trades are final. If you were scammed, you may submit a report from the offending user's profile, however contacting Steam Support will not result in the return of any stolen items/gifts.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"25681f8b0c7aeb703a8f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65cbfad5ae","original_id":"cch_IRP_2014_2014120","tier":"A","category":"RESTORE_REFUSED","title":"IRP_2014_20141207171438.txt","summary":"Official Steam Support FAQ policy stating that Steam will not return any items or gifts obtained through unfair trades or scams, noting that all trades are final and contacting support will not result in item recovery.","quote":"Steam will not return any items or gifts that you feel have been traded unfairly. There are no exceptions to this policy. All trades are final. If you were scammed, you may submit a report from the offending user's profile, however contacting Steam Support will not result in the return of any stolen items/gifts.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"0960621651c3c4daba29","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3fb4b0bb5","original_id":"cch_IRP_2016_2016080","tier":"A","category":"RESTORE_REFUSED","title":"IRP_2016_20160806034321.txt","summary":"This is Valve's official Steam Item Restoration Policy stating that Steam Support does not restore items that have left accounts through trades, market transactions, deletions, or gifting, citing the negative economic impact of duplicating items.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"46f3d0e0bea87cb7c00c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49023c2640","original_id":"cch_IRP_2019_2019111","tier":"A","category":"RESTORE_REFUSED","title":"IRP_2019_20191111211401.txt","summary":"This is Steam's official policy document stating that Steam Support no longer restores items that have left accounts through trades, market transactions, deletions, or gifting, citing the negative impact of item duplication on the economy.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"2e183246fd567c136976","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f28e2d86d","original_id":"cch_IRP_2020_2020080","tier":"A","category":"RESTORE_REFUSED","title":"IRP_2020_20200803175211.txt","summary":"Valve's official Steam Item Restoration Policy states that Steam Support no longer restores items that have left accounts for any reason to prevent item duplication and negative market impacts.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"fdd772585d706a4d784c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1073921d5e","original_id":"cch_IRP_2021_2021011","tier":"A","category":"RESTORE_REFUSED","title":"IRP_2021_20210115145554.txt","summary":"Valve's official Steam Item Restoration Policy states that Steam Support no longer restores items that have left accounts through trades, market transactions, deletions, or gifting, citing the negative impact of item duplication on the economy.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"6d1fb189828f75099e90","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd80cba08f","original_id":"cch_policy_records.j","tier":"A","category":"RESTORE_REFUSED","title":"policy_records.json","summary":"Valve's official 2016 Steam Item Restoration Policy states that Steam Support no longer restores items that have left accounts for any reason to prevent item duplication and negative impacts on the market economy.","quote":"Steam Item Restoration Policy\nSteam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\nIt is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised.\nSteam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"fa1c253e227b8aae4857","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c822a78c9e","original_id":"cch_t2933528.txt","tier":"A","category":"RESTORE_REFUSED","title":"t2933528.txt","summary":"A user contacted Steam Support asking to transfer a retail game CD key from an accidentally created duplicate account to their main account. Support Tech Nate replied that per the Steam Subscriber Agreement, game subscriptions and CD keys are non-transferable and accounts cannot be merged.","quote":"Hello John,\n\nThank you for contacting Steam Support.\n\nPer the Steam Subscriber Agreement, Steam game subscriptions / CD keys are nontransferable and cannot be moved between Steam accounts. Similarly, accounts cannot be merged together.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"709ed42484bc6386abdc","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d904405a4d","original_id":"cch_t3228404.txt","tier":"A","category":"BAN_NO_REASON","title":"t3228404.txt","summary":"Steam Support responded to a user inquiring about a 14-day trading suspension by stating that recent account changes caused the restriction, no specific details on scam reports can be provided, and support refuses to remove or bypass the ban.","quote":"Hello, Thank you for contacting Steam Support. Our trading system is designed to protect user accounts and the Steam Economy. Recent changes to your account information may have restricted certain features of the Steam Community for a limited time. As a result, some items may temporarily not be tradable or sold on the Community Market. Once this restriction expires, you will be able to trade items and use the Community Market once again. Steam Support cannot remove this restriction from your account at all. These security features cannot be bypassed. For additional information regarding these restrictions, please see the following article: Trading and Market Restrictions https://support.steampowered.com/kb_article.php?ref=1047-EDFM-2932 If you have received a trade ban we are unable to provide any details on the specific trade(s) that were reported as item/gift trading scams. Any trade suspension will not be removed and will expire at the time noted in the message you received via Steam. Valve's Privacy Policy prevents us from releasing any account information except to comply with court orders or laws that require us to disclose such information. For further information, please see this link: Privacy Policy: http://www.valvesoftware.com/privacy.htm For more information on our Steam Trading Policy please visit the following FAQ: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"2df0acdfb89335a1ffdf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ae3bf7208","original_id":"cch_verified_quotes.","tier":"A","category":"RESTORE_REFUSED","title":"verified_quotes.json","summary":"Steam Support refused to restore stolen items, stating that they require internal verification of unauthorized access and do not accept chat logs or screenshots as proof. The support response reiterates that users bear sole responsibility for their account and computer security.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information.","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"ec1209dabdadd1929fec","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5dd39e8b3","original_id":"cch_1239341179029012","tier":"A","category":"RESTORE_REFUSED","title":"B_1.txt","summary":"A user who lost $4,500 worth of Dota items despite having Steam Guard enabled received a standard refusal from Steam Support agent Jonathan. Support stated they do not restore lost or stolen items to prevent economic inflation and item duplication.","quote":"I’m sorry to hear that your items were removed without your permission. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy . To make sure that a scammer is reported, please report them through the Steam Community . Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams. To learn how to avoid scams or hijackings, please see our Trade Scam article.","source_url":"https://www.steamgifts.com/discussion/en0CS/steam-account-compromised","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"ae100cbbf698259fa895","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c31800961","original_id":"cch_DIG_B.txt","tier":"A","category":"RESTORE_REFUSED","title":"DIG_B.txt","summary":"Steam Support informed a user who lost items worth $4,500 that they refuse to restore stolen items due to item duplication policies and economic impact. The agent, Jonathan, advised reporting the scammer through the community and provided links to the restoration policy and trade scam articles.","quote":"I’m sorry to hear that your items were removed without your permission. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy . To make sure that a scammer is reported, please report them through the Steam Community . Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams. To learn how to avoid scams or hijackings, please see our Trade Scam article. Running on coffee","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"dc3c57a69ec479e19639","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a8a9789f3","original_id":"cch_quotes.txt","tier":"A","category":"BAN_NO_REASON","title":"quotes.txt","summary":"Steam Support agent Viola informed the user that their account received a permanent ban due to alleged commercial activity based on trades and community reports, and closed the ticket without offering further assistance.","quote":"Добрый день! Спасибо, что обратились в Службу поддержки Steam. Аккаунт, используемый вами для связи с нами, был заблокирован за нарушение соглашения подписчика Steam. Судя по обменам, жалобам сообщества и другим факторам, на этом аккаунте велась коммерческая деятельность. Блокировка является постоянной, и служба поддержки Steam не может ничем помочь в данном случае. Поскольку мы предоставили вам всю имеющуюся у нас информацию, мы закрываем это обращение. Обратите внимание, что вы не получите дальнейших ответов по данному вопросу. Best Regards, Viola","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"d25a8c20de1543b10c80","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96145286a6","original_id":"gm_54483227016563","tier":"A","category":"HACK_THEFT","title":"How to avoid being scammed. - Rules, Guides, and How Tos","summary":"This is a Steam community guide or help page detailing general advice on how to avoid scams and recognizing that items are never glitched.","quote":"How to avoid being scammed. - Rules, Guides, and How Tos\n\nYour item is not glitched, your item is not broken, NEVER let someone convince you that there is something wrong with it. This is the premise","source_url":"https://forums.backpack.tf/topic/53595-how-to-avoid-being-scammed","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"03f653719d9f96c97887","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1a8e469b9","original_id":"gm_24492519169546","tier":"A","category":"RECOVERY_HIJACK","title":"各位有谁知道这句话的具体意思吗【steam吧】_百度贴吧","summary":"Steam Support instructed the user to create a new support ticket using the original email address associated with the account, as the provided screenshots and email address did not match their verification records for the compromised account.","quote":"Please create a new support ticket using the first email address associated with the Steam account as the ticket contact email. Make sure that you are logged out of any Steam accounts before creating this ticket. Also reference this ticket number in the new ticket:","source_url":"https://tieba.baidu.com/p/8201452219","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"ed0ef7f3a2ef6f7c249f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b0706ce4f","original_id":"gm_80145059892975","tier":"A","category":"BAN_NO_REASON","title":"这种情况怎么办【steam吧】_百度贴吧","summary":"Steam automated system locked a user's account on August 14, 2021, due to suspected unauthorized login, disabling features such as purchasing, gifting, trading, and community access until account ownership is verified through support.","quote":"这个帐号可能被别人登录过。 Steam 客服怀疑您的帐号被别人登录过。作为安全措施，我们暂时禁止了对该帐号的修改行为。请联系 Steam 客服 获取帮助。 联系 Steam 客服，一位客服人员会验证您是否是该帐号的拥有者，让您取回帐号。您可能会被要求提供该帐号的游戏购买凭证或可验证所有权的付款方式凭证。 购买、送礼、交易、序列号激活、在 Vac 安全游戏服务器上进行在线游戏以及 Steam 社区访问等功能已被禁用。","source_url":"https://tieba.baidu.com/p/7494750992","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"bb3fa6e4eb387a3ef6c5","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-654c16a344","original_id":"gm_86276240744766","tier":"A","category":"TRADE_REVERSAL","title":"스팀 해킹당해서 아이템 구입된거 환불 안되냐?? - 스팀 마이너 갤러리","summary":"Steam Support agent Aiden refused to refund unauthorized Community Market purchases made with 30,000 KRW of stolen wallet funds, stating that all market transactions are final.","quote":"안녕하세요.  \n  \n무슨 일이 있었는지 정말 유감이에요.  \n  \n나는 당신의 우려를 이해한다. 그러나 모든 커뮤니티 마켓 거래는 최종적인 것이므로 환불할 수 없다. 커뮤니티 마켓에서 물건을 구매하면 구매자의 스팀 지갑에서 판매자의 지갑으로 비용이 전송된다. 이러한 구매를 번복하는 것은 판매자의 지갑에서 자금을 빼내야 한다는 것을 의미하며, 스팀 전반에 걸쳐 혼란과 구매 문제가 발생할 수 있습니다.  \n  \n이에 더 많은 도움을 드릴 수 없어 죄송합니다만, 커뮤니티 마켓 구매 및 판매를 취소하거나 환불하지 않으며, 이 경우 보상도 제공할 수 없습니다.  \n  \n추가 정보는 커뮤니티 마켓 기사에서 확인할 수 있습니다. 또한 아직 검토하지 않은 경우 계정 보안 권장 사항을 검토하는 것이 좋습니다.","source_url":"https://gall.dcinside.com/mgallery/board/view?id=steam&no=51659","source_host":"gall.dcinside.com","source_status":"public_url","source_group":"99be8788be2b91c0806d","publication_date":"","language":"ko","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ed50abfd2","original_id":"gm_41078933737265","tier":"A","category":"RECOVERY_HIJACK","title":"Dziwny mail od Steam 30.06.2012 - Forum - GRYOnline.pl","summary":"An automated Steam account recovery email containing the account name was received by the user on June 30, 2012, prompting concern over potential account access issues.","quote":"Steam account name: (tutaj była nazwa mojego konta)\n\nYou can use the above account name to log in to Steam. If you can't remember your password, click on the \"Retrieve lost account\" button on the Steam login screen.\n\nThe Steam Support Team  \n\nThis notification has been sent to the email address associated with your Steam account.  \nFor information on Valve's privacy policy, visit   \nThis email message was auto-generated. Please do not respond.  \nVALVE © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.","source_url":"https://www.gry-online.pl/forum/dziwny-mail-od-steam/zcb9c3c8","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"76c5bb5659d1986cfade","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-896443a0d0","original_id":"gm_79495575479840","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Is Steam Support as useless as I think? - General Discussion","summary":"A user submitted a support ticket on behalf of a friend whose account was hijacked via phishing and locked. Steam Support only sent an automated acknowledgement message and failed to provide a real response for an entire month.","quote":"========= Please enter your reply ABOVE this line ========= Hello, Thank you for adding a message to your question. We will respond to your message by email. Anytime you wish you can view your question online: | Not displaying link | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Your question may already be answered in our knowledgebase: https://support.steampowered.com/kb_search.php?searchwords= As an alternate resource, please check Steam Discussions as other users may have resolved this issue: http://steamcommunity.com/discussions/forum/1/","source_url":"https://forums.backpack.tf/topic/29479-is-steam-support-as-useless-as-i-think/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"1e0d6d1e3a14df2556f3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-829487350f","original_id":"gm_27715898242491","tier":"A","category":"RESTORE_REFUSED","title":"the \"Items Traded Without Your Knowledge\" steam support page is broken :: Help and Tips","summary":"A forum user quotes Steam's official policy stating that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/4298194004197858662?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2273a54b19dc9cf3413b","publication_date":"","language":"hu","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fecaeda12","original_id":"gm_23774826555300","tier":"A","category":"RESTORE_REFUSED","title":"Жёсткий урок на 3000₽: как Valve перекидывает ответственность за скам полностью на пользователя. — Steam на DTF","summary":"Steam Support agent Logen informs the user that items will not be restored under any circumstances, closes the support ticket, and applies a one-month cooldown on creating new tickets. The user lost items valued at approximately 3000 RUB due to a scam.","quote":"I've reviewed all of the tickets you've created for this issue and can confirm that our agents have shared accurate information with you. We do not restore items in any circumstance... As we don't have anything further to add to this topic, I'm closing this request. Additionally, I'm applying a 1-month cooldown...","source_url":"https://dtf.ru/steam/4544253-valve-i-otvetstvennost-za-skam","source_host":"dtf.ru","source_status":"public_url","source_group":"292c392afb3daecbcf5e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6503ff0f36","original_id":"gm_99492439095860","tier":"A","category":"RESTORE_REFUSED","title":"DUPLICATE ITEMS :: Help and Tips - Steam Community","summary":"A user posted text from a Steam Support response quoting the standard Steam Item Restoration Policy, which explains that Steam Support does not restore lost items because doing so would duplicate items and inflate the economy. The user experienced an item theft via an unauthorized trade without Steam Guard notifications, but support refused to return the items.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.","source_url":"https://steamcommunity.com/discussions/forum/1/4848777619234670284/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"013cba2ed6347a21760c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5982b07b1f","original_id":"gm_31025825590514","tier":"A","category":"RESTORE_REFUSED","title":"I got SCAMMED! DOTA 2 Items ALL GONE! Please help! 😭😭😭 :: Steam Discussions","summary":"A forum user quotes Steam Support's official policy stating that Steam no longer restores lost or traded items due to the negative impact of item duplication on the economy.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n  \nIt is your responsibility to secure your Steam account.\n  \nSteam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://steamcommunity.com/discussions/forum/0/2270320616955569992?l=polish&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"049515d4a4bd2a74da6f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1874aafcf0","original_id":"gm_10170671129899","tier":"A","category":"RESTORE_REFUSED","title":"Someone just sold my items without my knowledge","summary":"Steam's published policy states that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/app/550/discussions/0/6382186451007205989","source_host":"steamcommunity.com","source_status":"public_url","source_group":"da895295d176b04e3f7d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ff4e683e7","original_id":"gm_66516871629998","tier":"A","category":"RESTORE_REFUSED","title":"My account was hacked and i lost ALL my skins ! HELP ME","summary":"Steam's official policy states that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your","source_url":"https://steamcommunity.com/discussions/forum/1/135509472114300450?l=brazilian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9d8cd40beea7572b6ba2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8e31554c6","original_id":"gm_62719225325772","tier":"A","category":"RESTORE_REFUSED","title":"Account/items stolen, mobile authenticator bypassed and email changed without consent, help on where to contact steam? :: Help and Tips","summary":"Steam policy text quoted by a forum user states that Steam Support does not restore items that have left accounts for any reason and that account security is the user's responsibility.","quote":"Steam Item Restoration Policy\nSteam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.\n\nIt is your responsibility to secure your Steam account.","source_url":"https://steamcommunity.com/discussions/forum/1/135513549092697944?l=brazilian&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f709d3f2709dd91f6c07","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-794364d032","original_id":"gm_11458130310790","tier":"A","category":"RESTORE_REFUSED","title":"My account got hacked! :: Help and Tips","summary":"Valve's official policy statement explaining that Steam Support does not restore items that have left accounts through trades, market transactions, deletions, or gifting.","quote":"Steam Item Restoration Policy\n\nSteam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.  \n[...]","source_url":"https://steamcommunity.com/discussions/forum/1/2798376550596820548?l=japanese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"41543bd04ccde49841a6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf213023c4","original_id":"gm_34162900101718","tier":"A","category":"RESTORE_REFUSED","title":"Items traded without me knowing :: Help and Tips","summary":"A user on the Steam Discussions forum quoted the official Steam Item Restoration Policy stating that Steam Support does not restore items that have left accounts for any reason.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/1/1679190184069575238","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1906106a1a08db8e365b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5735d1ef86","original_id":"gm_21815856995711","tier":"A","category":"RESTORE_REFUSED","title":"Removal of unsaleable items from inventory","summary":"Valve's official policy text states that Steam Support only handles account recovery, login issues, and billing, and that they do not delete or restore inventory items.","quote":"Support ONLY handles account recovery/login issues and billing. They do not and never have deleted or restored inventory items.","source_url":"https://steamcommunity.com/discussions/forum/10/573796115727575683","source_host":"steamcommunity.com","source_status":"public_url","source_group":"86a43017bde7cb49cc20","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab5301f3d3","original_id":"gm_91437901205257","tier":"A","category":"TRADE_REVERSAL","title":"Guide for Reporting on the Main Site","summary":"This excerpt from a Steam support or reporting guide states that reports showing only item transfers from person A to person B without proof of consideration will not be accepted for trade disputes or investigations.","quote":"Reports that just show items moving person A to person B with no evidence of anything in return will not be accepted, since it does not prove","source_url":"https://forums.backpack.tf/topic/53663-guide-for-reporting-on-the-main-site","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"d87b16726abf3ca07453","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f4aaf8a7f","original_id":"gm_53655604652615","tier":"A","category":"BAN_NO_REASON","title":"About suspended accounts","summary":"Valve's published policy states that Steam may suspend accounts suspected of being hacked or compromised until they can be secured and restored to the rightful owner.","quote":"Account security at risk: If we suspect an account has been hacked or compromised, we may suspend it until it can be secured and restored to the account owner","source_url":"https://help.x.com/en/managing-your-account/suspended-x-accounts","source_host":"help.x.com","source_status":"public_url","source_group":"876ac70ac0cbb0ce265c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9225c53430","original_id":"gm_35259606486265","tier":"A","category":"HACK_THEFT","title":"Help with my compromised account","summary":"Steam help page text outlining standard security steps for a compromised account, such as changing passwords and revoking third-party application connections.","quote":"1. Change your password 2. Make sure your email address is secure 3. Revoke connections to third-party applications 4. Update your password in your trusted","source_url":"https://help.x.com/en/safety-and-security/x-account-compromised","source_host":"help.x.com","source_status":"public_url","source_group":"8a29ee35f27ffbdd09c2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce65b3e534","original_id":"gm_49109488395053","tier":"A","category":"RESTORE_REFUSED","title":"How to prove I'm the owner of an account? : r/Steam - Reddit","summary":"Valve's official policy states that stolen items will not be restored unless internal verification shows unauthorized access, and explicitly rejects chat logs or screenshots as proof. It also asserts that users bear full responsibility for the security of their accounts and devices.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information.","source_url":"https://www.reddit.com/r/Steam/comments/3perf6/how_to_prove_im_the_owner_of_an_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"381dac8e5fc1479f482e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e0e390590","original_id":"gm_11333036121132","tier":"A","category":"RESTORE_REFUSED","title":"HIJACKED, STEAM WON'T GIVE MY ITEMS BACK! What is this? And why ...","summary":"Valve's official policy states that stolen items will not be restored unless internal verification proves unauthorized access, and that chat logs or screenshots will not be accepted as proof.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots.","source_url":"https://steamcommunity.com/discussions/forum/1/598198173697708956/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"42020ae8a37bddb919af","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5c9ac1aa4","original_id":"gm_60228710463202","tier":"A","category":"RESTORE_REFUSED","title":"Items Stolen, Steam Won't Return Them :: Help and Tips","summary":"Steam policy states that items will not be restored unless internal verification shows unauthorized account access, and notes that users are responsible for the security of their accounts and computers.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user I was thinking, how? I kept reading the question and it went on to say this: Users are responsible for the security of their Steam accounts and computers including the safekeeping of login information.","source_url":"https://steamcommunity.com/discussions/forum/1/616189106494446220/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"57fbbd07e976af366471","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-635294ef92","original_id":"gm_47099177555663","tier":"A","category":"RESTORE_REFUSED","title":"Hijacked account and stolen items :: Help and Tips","summary":"Valve's official policy states that stolen items will not be restored unless internal verification confirms unauthorized access, and items will not be restored based on chat logs or screenshots.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots.","source_url":"https://steamcommunity.com/discussions/forum/1/618459109268342264/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c74d193a9b22d5e595d9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e85262389","original_id":"gm_74501515373506","tier":"A","category":"RESTORE_REFUSED","title":"Steam support troubles :: Help and Tips","summary":"Steam policy states that items will not be restored unless internal verification shows unauthorized account access, and that chat logs or screenshots cannot be used as proof. Users are held responsible for the security of their accounts and computers.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information.","source_url":"https://steamcommunity.com/discussions/forum/1/598198356184107173/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d90d1acb81f617130489","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7f656bb75","original_id":"gm_88768277344569","tier":"A","category":"RESTORE_REFUSED","title":"Account hijacked, $400 dollars worth of items stolen :: Help and Tips","summary":"This Steam policy text states that items will not be restored unless internal verification confirms unauthorized access, and that chat logs or screenshots cannot be used as proof for restoration.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots.","source_url":"https://steamcommunity.com/discussions/forum/1/558749824703238744/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74eb4f7809eba77ff4be","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-538dcaa1eb","original_id":"gm_59389838502821","tier":"A","category":"RESTORE_REFUSED","title":"I got hijacked and steam support wont help","summary":"Steam Support replied to the user Tanjil stating that they could not validate the claim of hijacking and refused to restore the stolen items without internal verification of unauthorized access.","quote":"Hello Tanjil, Thank you for contacting Steam Support. We apologize for the delay. Upon investigation, we cannot validate your claim. Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot ...","source_url":"https://steamcommunity.com/app/730/discussions/0/537402115091912154/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"70f189ae86bb3f80d3d6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38af3b3521","original_id":"gm_82362274350734","tier":"A","category":"RESTORE_REFUSED","title":"Valve not giving items back from hijacking! - Steam Community","summary":"Valve states its official policy that items will not be restored unless internal verification proves unauthorized account access, and that chat logs or screenshots cannot be used as proof.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots.","source_url":"https://steamcommunity.com/app/730/discussions/0/622954747291191666/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e276ad979e89e14bac91","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fde7fe5bea","original_id":"gm_69772850125892","tier":"A","category":"RESTORE_REFUSED","title":"Hijacked !!! :: Help and Tips - Steam Community","summary":"Valve's official policy states that stolen items will not be restored unless internal verification confirms unauthorized access, and chat logs or screenshots are not accepted as proof.","quote":"Items will not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or screenshots.","source_url":"https://steamcommunity.com/discussions/forum/1/558746745746485961/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"daa850dd41e9783993d3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb76885c56","original_id":"gm_80080475597959","tier":"A","category":"RESTORE_REFUSED","title":"Is there any way to get back my stolen items? :: Help and Tips","summary":"Valve's standard policy text quoted in a Steam community discussion states that Steam Support does not restore items that have left accounts for any reason, including trades or market transactions.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003/?l=dutch","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dadadc88a","original_id":"gm_33258297825818","tier":"A","category":"RESTORE_REFUSED","title":"Dota 2: Valve отказалась возвращать игроку деньги за ...","summary":"Steam Support refused to issue a refund for an in-game purchase, stating that Valve's in-game purchases are only eligible for a refund within 48 hours.","quote":"К сожалению, служба поддержки Steam не может вернуть деньги за эту покупку. Внутриигровые покупки в играх Valve подлежат возврату в течение 48 часов с","source_url":"https://www.playground.ru/dota_2/news/dota_2_valve_otkazalas_vozvraschat_igroku_dengi_za_chastichno_nerabotayuschij_dota_plus-1233056","source_host":"www.playground.ru","source_status":"public_url","source_group":"e81f1928b9a5ddf0aba7","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-526fb20416","original_id":"gm_55871671696268","tier":"A","category":"BAN_NO_REASON","title":"Мой 10-летний аккаунт Steam был заблокирован сразу ...","summary":"Steam Support informed the user that their account ban is permanent, that further help will not be provided, and that all available information has already been given.","quote":"Эта блокировка является постоянной, и служба поддержки Steam не может вам помочь дальше. Поскольку мы предоставили всю имеющуюся информацию","source_url":"https://www.reddit.com/r/valve/comments/1nz1yse/my_10yearold_steam_account_got_locked_right_after?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"e7b004beb4f493d2f8c1","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-001d51fa84","original_id":"gm_71779066671814","tier":"A","category":"BAN_NO_REASON","title":"Забаненный аккаунт с founder edition : r/civ","summary":"Steam Support informed the user that their account ban is permanent and refused any further assistance regarding the locked account containing a Founder Edition. The support message is cut off mid-sentence.","quote":"Эта блокировка является постоянной, и служба поддержки Steam больше не сможет вам помочь. Поскольку мы предоставили всю имеющуюся у нас","source_url":"https://www.reddit.com/r/civ/comments/1i7gp71/banned_account_with_founder_edition?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"24d814cd11362c8b81b4","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8351a9e2dc","original_id":"gm_54236947590358","tier":"A","category":"BAN_NO_REASON","title":"Забанили без объяснения причин. Как такое вообще ...","summary":"Steam Support informed the user that their account ban is permanent and that support will no longer assist them regarding restrictions related to buying, selling, or trading.","quote":"Они не предназначены для покупки, продажи или обмена. Эта блокировка является постоянной, и служба поддержки Steam больше не сможет вам помочь. Поскольку мы","source_url":"https://www.reddit.com/r/steamsupport/comments/1jq302u/banned_with_no_explanation_how_is_this_okay?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"13ed1cd72075e1c33e2c","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f12b83070d","original_id":"gm_31873026237069","tier":"A","category":"BAN_NO_REASON","title":"Steam Community :: < blank >","summary":"A Steam profile displays an automated ban notice stating the account is marked as suspicious due to a potential violation of the Subscriber Agreement, resulting in permanent restrictions.","quote":"Эта учетная запись помечена как подозрительная из-за потенциального нарушения Условий предоставления услуг. В результате функции учетной записи будут ограничены. Блокировка является постоянной, не подлежит обсуждению и может быть снята только сотрудником.","source_url":"https://steamcommunity.com/profiles/76561198076822294","source_host":"steamcommunity.com","source_status":"public_url","source_group":"339fe7507c4c2c13c716","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0132038a2","original_id":"gm_31269368483976","tier":"A","category":"BAN_NO_REASON","title":"Уведомления для моего аккаунта :: Русскоязычный Форум","summary":"Steam Support notified the user that their account is permanently banned due to suspected commercial activity based on trades and community reports. No appeal was granted.","quote":"Судя по обменам, жалобам сообщества и другим факторам, на этом аккаунте велась коммерческая деятельность. Блокировка является постоянной. Служба поддержки Steam","source_url":"https://steamcommunity.com/discussions/forum/26/1679190184058150440?l=greek&ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"48d21e1af48cd76a24d2","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a455fbecf2","original_id":"gm_73552666474547","tier":"A","category":"BAN_NO_REASON","title":"Игровые блокировки Steam :: Русскоязычный Форум","summary":"This is official Steam policy text explaining that a game ban does not prevent launching games in offline mode or using Steam.","quote":"Игровая блокировка не может предотвратить запуск игры в оффлайн-режиме, а также не может запретить пользоваться Steam. Срок блокировки определяется","source_url":"https://steamcommunity.com/discussions/forum/26/4120176169358414225?l=czech","source_host":"steamcommunity.com","source_status":"public_url","source_group":"40e2b8511030d2a03bb2","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d511cf7fb","original_id":"gm_57008604524137","tier":"A","category":"RECOVERY_HIJACK","title":"FAQ. Актуальная информация. Помощь, решение проблем. :: Русскоязычный Форум","summary":"This is an excerpt from the official Russian Steam FAQ explaining what restrictions are applied to an account when it is locked by its owner using the self-lock tool, and how to contact Steam Support to remove the restrictions after proving ownership.","quote":"Блокировка, которая применяется к вашей учетной записи ограничивает все основные действия, которые могут повлиять на вас и других пользователей Steam. К ним относятся следующие:  \n  \n Покупка  \n Игра на защищенных VAC игровых серверов (VAC Ban Protection)  \n Подарки  \n Обмен  \n Активация CD-Key  \n Доступ в сообщество Steam","source_url":"https://steamcommunity.com/discussions/forum/26/684839199582307756?l=russian&fp=2&ctp=126","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a8c94e0254309385642c","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07b558fe70","original_id":"gm_24239633915313","tier":"A","category":"BAN_NO_REASON","title":"Необоснованная блокировка \"Системы обмена\"","summary":"This is an excerpt from a Steam Help page explaining what a trade ban is and how it restricts access to the Steam Community, trading, and the Market.","quote":"Что такое блокировка в системе обмена? Блокировка в системе обмена запрещает аккаунту доступ к сообществу Steam, включая обмен и торговую","source_url":"https://steamcommunity.com/discussions/forum/26/1729828401689790132?l=malay","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1dcdeeac3caf882a045e","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0150274015","original_id":"gm_53565650910535","tier":"A","category":"BAN_NO_REASON","title":"Блокировка в Системе обмена и Торговой площадки.","summary":"This is an excerpt from a Steam support or help page regarding trade and Community Market bans imposed by Steam Support. The text is incomplete.","quote":"Блокировка в Системе обмена и Торговой площадки.\n\nВы не сможете обмениваться или использовать Торговую площадку, если поддержка Steam заблокировала ваш аккаунт в системе обмена. В зависимости от","source_url":"https://steamcommunity.com/discussions/forum/26/3085508296754315380","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5c18649ddf92adf65e58","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5096fcdf4c","original_id":"gm_38831590338045","tier":"A","category":"BAN_NO_REASON","title":"Поддержка Steam","summary":"This is a fragment from the Steam Support help page listing common topics related to game bans, developer bans, and restrictions on gifting and Counter-Strike 2.","quote":"Поддержка Steam\n\nБлокировка разработчиком игры (игровая блокировка) · Постоянные блокировки и ограничения на приобретение игр в качестве подарков · Counter-Strike 2 — блокировка\nБлокировка разработчиком игры (игровая блокировка) · Постоянные блокировки и ограничения на приобретение игр в качестве подарков · Counter-Strike 2 — блокировка","source_url":"https://help.steampowered.com/ru?text=banned","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c65574648200244be842","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22c7b7d72b","original_id":"gm_82450880769651","tier":"A","category":"BAN_NO_REASON","title":"Поддержка Steam","summary":"Official Steam Support policy statement regarding VAC bans, stating that they are permanent, non-negotiable, and cannot be removed by support staff, though erroneous bans will be automatically lifted.","quote":"Блокировка VAC окончательна, не подлежит обсуждению и не может быть снята службой поддержки Steam. Если вас ошибочно подвергли блокировке VAC, она будет снята","source_url":"https://help.steampowered.com/ru/wizard/Home?text=steam+ban","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fbd1cb9671b2b5ad3c24","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-bcba9aa0ac","original_id":"gm_29532023015034","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In","summary":"The text shows a standard Steam access restriction message stating the account cannot be accessed from the computer without additional authorization and directing the user to contact Steam Support.","quote":"Sorry\n\nThis account can't be accessed from this computer without additional authorization.\n\nPlease contact Steam Support to have a member of our staff assist you. Legitimate claims for help with account access are our number one priority.","source_url":"https://api.backpack.tf/friends/76561198193689953","source_host":"api.backpack.tf","source_status":"public_url","source_group":"1fa18e172891cbbe5829","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-215f42ea07","original_id":"gm_70034489053313","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In","summary":"A Steam security notice stating the account cannot be accessed from the current computer without additional authorization and instructing the user to contact Steam Support.","quote":"This account can't be accessed from this computer without additional authorization.\n\nPlease contact Steam Support to have a member of our staff assist you. Legitimate claims for help with account access are our number one priority.","source_url":"https://dev.backpack.tf/votes/76561198208448312?page=24","source_host":"dev.backpack.tf","source_status":"public_url","source_group":"12af54972cd2e5247da4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-1e50d8661d","original_id":"gm_73985331941923","tier":"A","category":"BAN_NO_REASON","title":"Пользователя Steam забанили на 20 лет за обнаружение уязвимости сервиса — Офтоп на DTF","summary":"A Steam support agent named Jack permanently banned user Kaby after the user discovered and tested a system exploit to bypass a community ban. Subsequent support requests were ignored, and the user's account content and profile were eventually confiscated.","quote":"Ваш аккаунт был перманентно забанен за использование эксплойта нашей системы, который позволил снять бан в сообществе. Отныне бан не будет снят с вашего профиля.","source_url":"https://dtf.ru/flood/12688-polzovatelya-steam-zabanili-na-20-let-za-obnaruzhenie-uyazvimosti-servisa","source_host":"dtf.ru","source_status":"public_url","source_group":"f21ec0719c4fff7a85ed","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa04de9938","original_id":"gm_32131135598191","tier":"A","category":"RECOVERY_HIJACK","title":"Вопрос по поводу кражи/угона аккаунта STEAM...","summary":"Steam Support responded to an account theft inquiry by requesting a screenshot of a purchase receipt or a game product key from before July 18, 2017, to verify ownership.","quote":"Пожалуйста, пришлите скриншот квитанции от одной из покупок на аккаунте, сделанной до 18.07.2017, или фотографию ключа от игры, зарегистрированной до этой даты.","source_url":"https://m.vk.com/topic-10797510_27245841?offset=7460","source_host":"m.vk.com","source_status":"public_url","source_group":"535a08967625b7c215d9","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-556736f9ba","original_id":"gm_32587999511621","tier":"A","category":"RECOVERY_HIJACK","title":"Восстановление аккаунта STEAM(КТ) - 17.02.26 18:06","summary":"Steam Support replied regarding an account recovery request (Community Locked) on 17.02.2026, stating that emails, Steam applications, passwords, and codes cannot be used to confirm account ownership.","quote":"Обратите внимание, что для подтверждения права собственности аккаунт, мы не можем использовать писем или приложений Steam, a также пароли и коды","source_url":"https://pikabu.ru/story/vosstanovlenie_akkaunta_steamkt_13703419","source_host":"pikabu.ru","source_status":"public_url","source_group":"c9a0b267f3ea3c3abe23","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f11eff458","original_id":"gm_68943471404734","tier":"A","category":"RECOVERY_HIJACK","title":"Поддержка Стима, как вернуть аккаунт - 20.06.25 10:42","summary":"Steam Support requested proof of payment, such as a receipt from a payment terminal or online platform, to verify account ownership. The message was cut off mid-sentence on June 20, 2025.","quote":"Пришлите нам копию чека из платёжного терминала об операции для этого аккаунта. Если вы совершили этот платёж через онлайн-платформу, например","source_url":"https://pikabu.ru/story/podderzhka_stima_kak_vernut_akkaunt_12863301","source_host":"pikabu.ru","source_status":"public_url","source_group":"3ae28b804357aebc2f25","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d92611732","original_id":"gm_32260949652084","tier":"A","category":"RECOVERY_HIJACK","title":"STEAM SUPPORT. 27.03.2015 - Forum - GRYOnline.pl","summary":"A Steam Support agent replied with a standard template stating they need to verify information before proceeding, while the user on a forum complained that support keeps sending the same automated-sounding response and requested help.","quote":"Once we have verified the correct information we may proceed with the issue.","source_url":"https://www.gry-online.pl/forum/steam-support-6/z3d02d7b","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"41b9ee404b35460e572f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79edb20faf","original_id":"gm_43823267506059","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support 24.03.2015 - Forum - GRYOnline.pl","summary":"Steam Support replied to a user on a forum requesting physical proof of ownership for a retail game, asking them to handwrite their support ticket number directly on the CD key card and provide a full-color digital photo or scan in .jpg format on March 24, 2015.","quote":"If you registered software purchased at a retail location, please handwrite your Support Ticket Number directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.","source_url":"https://www.gry-online.pl/forum/steam-support-2/z1d01f33","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"db41527098150f9c384d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35f8270475","original_id":"gm_42008008173435","tier":"A","category":"RECOVERY_HIJACK","title":"Как восстановить аккаунт в Steam после взлома или потери Steam Guard ...","summary":"This is a publicly published guide or policy text explaining how to recover a Steam account after a hack or loss of Steam Guard, detailing what proof of ownership to provide and what to write to Steam Support.","quote":"Как восстановить аккаунт в Steam после взлома или потери Steam Guard ...\n\nВ данном руководстве подробно разобрано, как действовать, если вы потеряли доступ к своему профилю в Steam , какие доказательства владения нужно прикладывать и что именно следует писать в службу поддержки Valve.","source_url":"https://www.playground.ru/counter_strike_2/guide/kak_vosstanovit_akkaunt_v_steam_posle_vzloma_ili_poteri_steam_guard_poshagovyj_gajd-1863226","source_host":"www.playground.ru","source_status":"public_url","source_group":"ee4386424c20417f04fe","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-982167d24b","original_id":"gm_41836977566207","tier":"A","category":"RESTORE_REFUSED","title":"Отныне украденные вещи в Steam не подлежат возврату","summary":"Valve policy states that stolen items in Steam are no longer returned, regardless of whether they were taken via malware or voluntary transfer.","quote":"Отныне украденные вещи в Steam не подлежат возврату\n\nКорпорация Valve не возвращала и не возвращает предметы, которые были украдены «вирусами» и другими способами, включая добровольную передачу предметов...","source_url":"https://dota2.net/news/2642-otnyne-ukradennye-veschi-v-steam-ne-podlezhat-vozvratu","source_host":"dota2.net","source_status":"public_url","source_group":"1dc2cc8c7ade18463f32","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4a7769249","original_id":"gm_29351177277504","tier":"A","category":"RECOVERY_HIJACK","title":"Поддержка Steam - Украденный аккаунт","summary":"This is official Steam Support help page text outlining login and account recovery assistance. It does not describe a specific user support interaction or refusal.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e56d3ddfdb198d2caf65","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-59dfaa803e","original_id":"gm_35777844987500","tier":"A","category":"RESTORE_REFUSED","title":"Steam больше не будут возвращать украденные вещи | Dota 2","summary":"Valve announced an official policy change stating that Steam Support will no longer restore or return stolen items to users.","quote":"а также больше не намерены возвращать украденные предметы","source_url":"https://dota2.ru/news/6559-valve-bolshe-ne-budut-vozvrashhat-ukradennye-veshhi/","source_host":"dota2.ru","source_status":"public_url","source_group":"34db470602c6d518412a","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37febb41f9","original_id":"gm_76151051830384","tier":"A","category":"RECOVERY_HIJACK","title":"Возврат украденного или взломанного аккаунта Steam","summary":"This is a snippet from a Steam Support help page regarding the recovery of stolen or hijacked Steam accounts.","quote":"Возврат украденного или взломанного аккаунта Steam","source_url":"https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"8a19401ffb1f76467853","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-29c71a8536","original_id":"gm_26905393327216","tier":"A","category":"RESTORE_REFUSED","title":"Пропали вещи в Steam (не взлом) | Автор: aSplash","summary":"Steam policy text stating that Steam Support cannot add, modify, or return items that have been removed, crafted, unpacked, or traded in the Steam economy.","quote":"Поддержка Steam не может добавить или изменить какие-либо предметы в экономике Steam и не может вернуть предметы, которые были удалены, перекованы, распакованы или обменены","source_url":"https://dota2.ru/forum/threads/propali-veschi-v-steam-ne-vzlom.653753/","source_host":"dota2.ru","source_status":"public_url","source_group":"bfd27bdf2ada78a4997e","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44d13f195e","original_id":"gm_36235781436896","tier":"A","category":"HACK_THEFT","title":"Поддержка Steam","summary":"This is general descriptive text from the Steam Support landing page explaining how users can log in to get help with their games, refunds, and account recovery.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/?text=account+stolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"74b3be288aed5d9e43e0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ac55ce3dd","original_id":"gm_47961288723236","tier":"A","category":"RESTORE_REFUSED","title":"r/steamsupport on Reddit: Why Steam wont give your items or founds back if they got traded or deleted?","summary":"The user quotes official Steam Support policy stating that Steam Support does not reinstate items that have left accounts for any reason. This reflects Valve's stance on refusing item restorations after theft or trades.","quote":"Steam Support does not reinstate items that are no longer on accounts for any reason…","source_url":"https://www.reddit.com/r/steamsupport/comments/1mmlum1/why_steam_wont_give_your_items_or_founds_back_if/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dba91f3cca9e54a26d23","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d93141127","original_id":"gm_45584597489681","tier":"A","category":"RECOVERY_HIJACK","title":"Account is hacked or compromised - help.x.com","summary":"This is a Steam help page excerpt instructing users to reset their password using a provided form for security reasons and to follow subsequent steps to secure their account.","quote":"For security reasons, we need to request that you reset your password using this form. Once this is complete, please follow our guidance on the next steps to secure your account.","source_url":"https://help.x.com/en/forms/account-access/regain-access/hacked-or-compromised","source_host":"help.x.com","source_status":"public_url","source_group":"678a5a3533d1bfbc7567","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a106bc1faf","original_id":"gm_72379733999193","tier":"A","category":"RESTORE_REFUSED","title":"If people get scammed on Steam, do they still have their ...","summary":"Steam's Item Restoration Policy explicitly states that Valve will not restore any items lost if a scammer steals or trades them away from a user's inventory.","quote":"Steam's Item Restoration Policy states that they will not restore any lost","source_url":"https://www.quora.com/If-people-get-scammed-on-Steam-do-they-still-have-their-account-and-inventory","source_host":"www.quora.com","source_status":"public_url","source_group":"5abb51eff960a788c481","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40b9d07670","original_id":"gm_45731493389302","tier":"A","category":"HACK_THEFT","title":"What should I do if someone hacked my Steam account?","summary":"This is a general Steam help page title asking what to do if an account is hacked, without containing any specific case details or support interaction.","quote":"What should I do if someone hacked my Steam account?","source_url":"https://www.quora.com/What-should-I-do-if-someone-hacked-my-Steam-account","source_host":"www.quora.com","source_status":"public_url","source_group":"b01e1f4a3e3247185534","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be3e82e0a7","original_id":"gm_57862182289859","tier":"A","category":"RESTORE_REFUSED","title":"Steam Item Restoration Policy","summary":"This is Steam's official policy stating that Steam Support does not restore lost items because they often exchange hands multiple times before a request is made.","quote":"Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.","source_url":"https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fd62c4892c978c7db9e4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-79744e9053","original_id":"gm_21324575371773","tier":"A","category":"RESTORE_REFUSED","title":"Revisiting Steam's Item Restoration Policy","summary":"Steam's official policy states that items will not be restored under any circumstances in order to maintain inventory value. This text outlines Valve's refusal to return lost or stolen items to users.","quote":"Steam's policy states that they do not restore items under any circumstances. To maintain the value of everyone's inventory, we do not restore items.","source_url":"https://steamcommunity.com/discussions/forum/10/3826424631145008293?l=spanish&ctp=4","source_host":"steamcommunity.com","source_status":"public_url","source_group":"73eec274d0313f1dce01","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6fac20cbb","original_id":"gm_24076811219451","tier":"A","category":"HACK_THEFT","title":"Recovering a Stolen or Hijacked Steam Account","summary":"This text is an excerpt from a Steam Help page regarding account recovery and missing items, not a specific support response to an incident.","quote":"Recovering a Stolen or Hijacked Steam Account\n\nget help with your Steam games, contact Steam Support, request refunds, and more. Recovering a Stolen or Hijacked Steam. My items are missing or were stolen\nget help with your Steam games, contact Steam Support, request refunds, and more. Recovering a Stolen or Hijacked Steam. My items are missing or were stolen","source_url":"https://help.steampowered.com?text=account+stolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"7fa56e3b8a6d45fd4709","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fdfb2c295","original_id":"gm_32973896275335","tier":"A","category":"BAN_NO_REASON","title":"My items are missing or were stolen","summary":"This is an excerpt from a Steam help page stating that missing items may be due to a VAC ban or trade ban.","quote":"If items were deleted or removed from your account, it may be due to something unrelated, such as a VAC ban or trade ban. Need help with Steam? Use the","source_url":"https://help.steampowered.com/en/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"da07ea1a60863c5b1ecb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-1aae8bd539","original_id":"gm_19955571181934","tier":"A","category":"RESTORE_REFUSED","title":"Valve will no longer return items lost in Steam trade scams | Eurogamer.net","summary":"An excerpt from a news article quoting Valve's official policy announcement that they will no longer return items lost in Steam trade scams. Valve stated that all trade scams can be avoided and that restoring items affects market value and item scarcity.","quote":"All trade scams can be avoided.\n\nOur community assigns an item a value that is at least partially determined by that item's scarcity,\n\nIf more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.","source_url":"https://www.eurogamer.net/valve-will-no-longer-return-items-lost-in-steam-trade-scams","source_host":"www.eurogamer.net","source_status":"public_url","source_group":"2ceda9f50f9a9148c6d5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e64a93acc","original_id":"gm_22824352064619","tier":"A","category":"RESTORE_REFUSED","title":"Is there any way to get back my stolen items? :: Help and Tips","summary":"Valve's official help page states that Steam Support will no longer restore lost items resulting from account compromises.","quote":"Steam Support will no longer restore lost items","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b33be835c","original_id":"gm_17107727289364","tier":"A","category":"RESTORE_REFUSED","title":"Steam support are refusing to give me back my items!!!! :: Help and Tips","summary":"Steam support policy text outlining the strict criteria required to be considered for an inventory restoration, noting that account data must indicate hijacking and that the account must never have received a previous restoration.","quote":"Your account must meet the following criteria in order to be considered for an inventory restoration: <strong>The account data must indicate that the account was hijacked</strong> · The account has never received an item restoration in the past (item restoration ...","source_url":"https://steamcommunity.com/discussions/forum/1/537402115074129526","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e8b736f2eddd59996c06","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d61894ccf","original_id":"gm_18451055596748","tier":"A","category":"RESTORE_REFUSED","title":"r/Steam on Reddit: Is Steam Item Restoration Policy outdated now with 7 day trade hold ban? Half of the solution is already on the table...","summary":"Valve's official policy states that Steam Support will no longer restore lost items because doing so would require duplicating items or taking them from innocent users who received them in trades.","quote":"Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory.","source_url":"https://www.reddit.com/r/Steam/comments/ha2vdm/is_steam_item_restoration_policy_outdated_now/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d27f96310975c8f076bb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6f1ff4136","original_id":"gm_73610759765913","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support is terrible and inventory restoration policy is extremely flawed :: Help and Tips","summary":"Steam Support agent Hextravert refused to restore stolen items to a user named Matty because the user had opted out of the Trade Confirmation feature, and advised them to enable security features.","quote":"Hello Matty, Because you opted out of the Trade Confirmation feature, your items will not be restored. I suggest enabling the above-mentioned extra security from here on out.","source_url":"https://steamcommunity.com/discussions/forum/1/541907675763176222","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ce598b7843dfcc9a0394","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8cb185f78d","original_id":"gm_47711569937556","tier":"A","category":"RESTORE_REFUSED","title":"r/SteamScams on Reddit: Help get my items back?","summary":"Valve's published policy states that stolen items cannot be restored because doing so would duplicate items or remove them from innocent users' inventories, regardless of whether the current holder was proven to engage in scamming.","quote":"Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory.","source_url":"https://www.reddit.com/r/SteamScams/comments/1d9325u/help_get_my_items_back/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fba79a80c7035246ed2f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef1f054d94","original_id":"gm_24561474061958","tier":"A","category":"RESTORE_REFUSED","title":"help items stolen :: Steam Discussions","summary":"Valve's official policy states that Steam Support does not restore items that have left accounts for any reason, such as trades, market transactions, deletions, or gifting. This policy is cited in response to a user reporting stolen Team Fortress 2 cosmetics.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting","source_url":"https://steamcommunity.com/discussions/forum/0/1643167006304419614/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"729f2a01c773ad32ff22","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb29e503c1","original_id":"gm_51311846805032","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support :: My Steam Support ticket was closed and I don't know why","summary":"Valve's official help page explains that closing a support ticket requires access to the Steam account, and warns that unauthorized ticket closures may indicate compromised login credentials or device access.","quote":"To close a ticket , you must have access to the Steam account that created the ticket . If your tickets are being closed , someone else might have access to your login credentials or have remote or physicals access to your computer.","source_url":"https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ec326cdfd50d2ab2d473","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-57b87a43ef","original_id":"gm_26678493861754","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"My Steam Support ticket was closed and I don't know why","summary":"Steam help documentation explains that closing a support ticket requires account access, and warns that tickets being closed by someone else may indicate compromised login credentials or device access.","quote":"To close a ticket , you must have access to the Steam account that created the ticket . If your tickets are being closed , someone else might have access to your login credentials or have remote or physicals access to your computer.","source_url":"https://help.steampowered.com/ms/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"b40096d7cbefa45d1454","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-8a0f7db4c1","original_id":"gm_74731898441444","tier":"A","category":"HACK_THEFT","title":"Help with my compromised account | X Help Center","summary":"This text is from a help center page, but it references 'X' (Twitter/X) rather than Steam, making it irrelevant to Steam Support.","quote":"Help with my compromised account | X Help Center\n\nHas my account been compromised? Have you: Noticed unexpected posts by your account Seen unintended Direct Messages sent from your account Observed other account behaviors you didn't make or approve (like following, unfollowing, or blocking) Received a notification from us stating that your account may be compromised Received a notification from us stating that your account information has ...","source_url":"https://help.x.com/en/safety-and-security/x-account-compromised","source_host":"help.x.com","source_status":"public_url","source_group":"8a29ee35f27ffbdd09c2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb4d002656","original_id":"gm_74618302291171","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I had my Steam Support Ticket completely deleted from \"My Recent Help ...","summary":"Steam Support closed the user's ticket and stated that future tickets on the same issue may be closed without a response, while the user complains that their submitted tickets are being deleted.","quote":"Due to this I will go ahead and close this ticket . Future tickets on the same issue may be closed without a response as we have no further details we can provide.","source_url":"https://www.reddit.com/r/steamsupport/comments/smi565/i_had_my_steam_support_ticket_completely_deleted/","source_host":"www.reddit.com","source_status":"public_url","source_group":"07c019008e1bda0a923e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c45a0f9271","original_id":"gm_53260496554674","tier":"A","category":"RECOVERY_HIJACK","title":"Steam客服回复内容翻译及找回账号建议 - 百度贴吧","summary":"Steam Support instructed the user to log out and create a new support ticket using the original email address associated with the Steam account.","quote":"Please log out create a new support ticket using the first email address associated with the Steam account as the ticket contact email. Make sure that you are logged out of any Steam accounts before creating this ticket .","source_url":"https://tieba.baidu.com/p/8178277540","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"c43c4b1fac7f976efa7b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff02559364","original_id":"gm_80779300840691","tier":"A","category":"RECOVERY_HIJACK","title":"Steam账号被锁，如何用初始邮箱创建客服案件？","summary":"Steam support policy text instructs users on how to submit a new support ticket for an account recovery issue by using the original first email address associated with the account while logged out of Steam.","quote":"Please create a new support ticket using the first email address associated with the Steam account as the ticket contact email. Make sure that you are logged out of any Steam accounts before creating this ticket .","source_url":"https://tieba.baidu.com/p/8416274937","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"72a57e3df253787872e2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bf1e0a065","original_id":"gm_74054526327648","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"有大神知道怎么注销s..有大神知道怎么注销steam账户吗，我申请删除账户了客服回我这个Please create a new support ...","summary":"When attempting to delete their Steam account, the user received a support reply instructing them to create a new support ticket using the first email address associated with the account and to ensure they are logged out.","quote":"Please create a new support ticket using the first email address associated with the Steam account as the ticket contact email. Make sure that you are logged out of any Steam accounts before creating this ticket .","source_url":"https://tieba.baidu.com/p/6395672336","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"11ac1cc2d0c16ef50e6b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37e6198ae0","original_id":"gm_18566451944615","tier":"A","category":"RECOVERY_HIJACK","title":"大佬们，steam号被盗了申诉第一次完了怎么办？ - 知乎","summary":"Steam Support responded to an account recovery request stating they are still missing information and instructing the user to open a new support ticket using the original email address associated with the account, referencing ticket HT-H6NN-KQ4Q-6Q6N.","quote":"Hello, Thank you for the information. However, it looks like we're still missing some information from you in order to help with this issue. Please create a new support ticket using the first email address associated with the Steam account as the ticket contact email and reference this ticket number in the new ticket : HT-H6NN-KQ4Q-6Q6N If you no longer have access to the original","source_url":"https://www.zhihu.com/question/474666142","source_host":"www.zhihu.com","source_status":"public_url","source_group":"38f733c68ec43af031e6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8916e47ebc","original_id":"gm_41721447799882","tier":"A","category":"BAN_NO_REASON","title":"Market/Trade Ban - Team Fortress 2 Discussions","summary":"An automated Steam notice informs the user that their account has been flagged for potentially fraudulent activities and instructs them to contact Steam Support.","quote":"Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can","source_url":"https://forums.backpack.tf/topic/53319-markettrade-ban","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c46c0cfae8bcffdfacf8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8e9f4e86e","original_id":"gm_61222560471109","tier":"A","category":"RECOVERY_HIJACK","title":"steam账号初始邮箱真的大于一切吗？","summary":"Steam Support instructions state that users must create a new support ticket using the first email address associated with the Steam account.","quote":"Please create a new support ticket using the first email address associated with the Steam account as the ticket contact email. Make sure that","source_url":"https://www.zhihu.com/question/336952164","source_host":"www.zhihu.com","source_status":"public_url","source_group":"0e30a4c3546d03f21936","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72a11f2029","original_id":"gm_65817206113618","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Умные учатся на чужих ошибках","summary":"Steam Support provided an automated closing message for a support ticket. The text is incomplete and mentions that the ticket will close automatically if no further assistance is needed.","quote":"If you no longer require assistance, you can ignore this message and your ticket will close automatically. Please","source_url":"https://pikabu.ru/story/umnyie_uchatsya_na_chuzhikh_oshibkakh_3299665","source_host":"pikabu.ru","source_status":"public_url","source_group":"bbc92dd05c9a2a34648b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ba3a0a798","original_id":"gm_10491465309514","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Co zrobić ? 25.06.2011 - Forum - GRYOnline.pl","summary":"A Polish Steam user posted an automated ticket receipt from Steam Support on the GRYOnline forum on 25.06.2011, showing they received an automated confirmation for a submitted support request (ticket 9751-QETL-1516).","quote":"Anytime you wish you can view your question online:   \n\n~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~   \nThis message was sent by the Steam Support helpdesk.\n\nHave a question we can help you with? Visit our knowledgebase for a list of questions and answers:   \n\nAlternatively, ask our staff a question:   \n\nSteam Support ::  <=== 9751-QETL-1516 --- f372dcf8 ===>","source_url":"https://www.gry-online.pl/forum/co-zrobic-5/zaae185f","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"f8a59e8fa6eb7af81f05","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-89ebfcab7c","original_id":"gm_39471114997454","tier":"A","category":"RECOVERY_HIJACK","title":"Jak mam odzyskać konto Steam nie znając hasła i hasła do Gmaila? 08.08.2014 - Forum - GRYOnline.pl","summary":"Steam Support replied to a user named Jakub regarding difficulties in uploading verification images for an account recovery ticket, instructing him to properly attach images in .JPG or .GIF format under 2 MB. The user had lost access to both their Steam account and associated Gmail account.","quote":"Hello Jakub,\n\nI see that you are experiencing difficulties in uploading your image(s) as part of your support ticket. In order to verify ownership, you will be required to upload the image(s) as part of your support ticket.\n\n[NOTE: We do not accept external links or archives. Please submit your photos in the .JPG or .GIF formats, and keep your filesize limited to 2 MB]\n\nPlease follow these instructions, in order to upload images to your support ticket:","source_url":"https://www.gry-online.pl/forum/jak-mam-odzyskac-konto-steam-nie-znajac-hasla-i-hasla-do-gmaila/zbcbd549","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"51deadebac5796336b5d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c520c0ca3","original_id":"gm_12196895228894","tier":"A","category":"RECOVERY_HIJACK","title":"Zbanowanie konta steam 31.10.2011 - Forum - GRYOnline.pl","summary":"Steam Support responded to a user's account recovery request, stating that the provided CD Key photo was invalid because the support ticket number was not handwritten directly on the physical CD Key card or sticker in permanent ink.","quote":"Hello,\n\nThe CD Key that you provided does not have the Support Ticket Number  \nwritten on it as we requested.\n\nPlease handwrite your Support Ticket Number 1705-GHJM-2919 on the quick  \nreference card or sticker above the CD Key (the number should not be  \nwritten on a separate piece of paper or inserted with an image editor) and  \resubmit your scan or digital photo in .jpg format for review. Please  \nensure that you submit a full-color image, rather than a photocopy.\n   \nNote: Please use a pen with permanent ink and avoid marking over the CD Key","source_url":"https://www.gry-online.pl/forum/zbanowanie-konta-steam/z0b242ea","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"69f39a25bf1422c030d1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a1e905c9d","original_id":"gm_57500466548213","tier":"A","category":"RECOVERY_HIJACK","title":"Ukradli mi konto steam help >.< 07.08.2015 - Forum - GRYOnline.pl","summary":"An automated Steam notice informed a user on August 7, 2015, that their account access was restricted due to suspected unauthorized access, disabling trading, purchasing, and online play until account ownership is verified by support.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.\n\nHow to regain access to your account:\n\nContact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations\n\nThis account will have restricted functionality until the owner has regained access. [...] Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.gry-online.pl/forum/ukradli-mi-konto-steam-help-gtlt/z3d25bf0","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"f9d81b4955434e8850a7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b86368ac7","original_id":"gm_18456781680460","tier":"A","category":"RECOVERY_HIJACK","title":"HELP ! Ukradzione konto steam, RESET PASSWORD ? ???? ...","summary":"The user received an automated password reset email from Steam Support regarding a potential account compromise. The notification indicates a request was made to reset the account password.","quote":"Hello, Someone (hopefully you) has requested to reset your password at the Steam Support helpdesk. If you did not request this reset, please ignore this message","source_url":"https://forumarchiwum.gry-online.pl/S043archiwum.asp?ID=10950671","source_host":"forumarchiwum.gry-online.pl","source_status":"public_url","source_group":"a9fa386524bc5177b67f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6665842af","original_id":"gm_86756091553722","tier":"A","category":"RECOVERY_HIJACK","title":"Odzyskanie STEAMA. 10.06.2012 - Forum - GRYOnline.pl","summary":"The user received an automated Steam Support email confirming that their account contact email address had been changed, indicating an unauthorized account hijack. The user posted the email on a Polish forum on 10.06.2012 to ask for help on how to recover the account.","quote":"Dear hard252,\n\nThis email message confirms that your Steam account contact email address has been successfully changed.\n\nWe are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. If you did not authorize this change, or if you need additional help with your account, please follow this link to the Steam Support site and submit a request for assistance:\n\nThanks for reviewing this information and helping us to maintain the privacy and security of your account.\n\nThe Steam Support Team","source_url":"https://www.gry-online.pl/forum/odzyskanie-steama/z9b92dbf","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"725024664d1e3a17c9da","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-433dfbfcca","original_id":"gm_85047347073671","tier":"A","category":"RECOVERY_HIJACK","title":"[Steam] problème amis Hors ligne sur le forum Informatique - 05-09-2014 20:47:58 - jeuxvideo.com","summary":"Steam Support replied to a user on a support ticket, instructing them to reply to the ticket and change the password for both their support account and the associated email address. The text is dated September 5, 2014.","quote":"Veuillez répondre à ce ticket ... 2) <strong>Changez le mot de passe de votre compte support technique sur steampowered.com ainsi que le mot de passe de l'adresse email que vous utilisez pour contacter le support Steam</strong>...","source_url":"https://www.jeuxvideo.com/forums/1-1-13351889-1-0-1-0-steam-probleme-amis-hors-ligne.htm","source_host":"www.jeuxvideo.com","source_status":"public_url","source_group":"5b35d1f1e8a96532041f","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-157625cfdd","original_id":"gm_14935124778140","tier":"A","category":"RESTORE_REFUSED","title":"J'ai acheté des cartes Steam mais elle sont déjà utilisé sur le forum Blabla 18-25 ans - 23-05-2020 14:08:29 - jeuxvideo.com","summary":"Steam Support states that previously activated wallet codes cannot be replaced or reissued. This standard policy was quoted in a discussion about an invalid gift card.","quote":"Le code porte-monnaie Steam que vous avez entré a déjà été activé. Le support Steam n'a pas la possibilité de vous attribuer un nouveau code.","source_url":"https://www.jeuxvideo.com/forums/42-51-63169837-1-0-1-0-j-ai-achete-des-cartes-steam-mais-elle-sont-deja-utilise.htm","source_host":"www.jeuxvideo.com","source_status":"public_url","source_group":"eae1cc87494c19e93e7b","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f652d63178","original_id":"gm_70000708863284","tier":"A","category":"RECOVERY_HIJACK","title":"r/Steam Wiki: Recovering Your Hijacked Account","summary":"This is official Steam help page policy text outlining initial steps users should take if their account is stolen, including scanning for malware and resetting passwords.","quote":"What should I do when my Steam account has been stolen? · Keep calm · Scan and remove any malware · Reset your email and other important passwords.","source_url":"https://www.reddit.com/r/Steam/wiki/hackedguide","source_host":"www.reddit.com","source_status":"public_url","source_group":"34f887412312d8f98138","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0044da9223","original_id":"gm_32856502618495","tier":"A","category":"RECOVERY_HIJACK","title":"How to contact Steam support after account hack","summary":"This is a snippet of Steam help documentation describing how users can initiate the account recovery process from the login page.","quote":"To recover a Steam account, users can follow the account recovery process on the Steam login page by clicking \"Help, I can't sign in\" and","source_url":"https://www.facebook.com/groups/915172753426846/posts/1280863016857816","source_host":"www.facebook.com","source_status":"public_url","source_group":"e587d9e24fcac00b258c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7499eb938","original_id":"gm_55006866466057","tier":"A","category":"HACK_THEFT","title":"How to Report a Scammer, Hijacker or Phisher","summary":"This is an excerpt from a Steam help page instructing users on how to report scammers, hijackers, or phishers using the built-in Steam report feature.","quote":"How to Report a Scammer, Hijacker or Phisher\n\nIf you are scammed, phished, hijacked, or wish to report another account as hijacked, please use the Report feature built into Steam: Write a short statement","source_url":"https://help.steampowered.com/en/faqs/view/4D07-D139-587C-2080","source_host":"help.steampowered.com","source_status":"public_url","source_group":"7ce9c3c22c614a2b50e1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-5890403839","original_id":"gm_89016405798473","tier":"A","category":"HACK_THEFT","title":"account hacked help. :: Help and Tips","summary":"This text is an excerpt from a Steam help page providing instructions on how to access the official Steam support website in the event of a hacked account.","quote":"To reach Steam Support about your hacked account, go to the official Steam support website: https://help.steampowered.com/ and log in if prompted.","source_url":"https://steamcommunity.com/discussions/forum/1/5560306947039865204?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dbcb20dd3ccdd24a7208","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-346b06aa9d","original_id":"gm_52453809205667","tier":"A","category":"HACK_THEFT","title":"account hacked :: Help and Tips","summary":"A snippet of Steam help or community advice stating that accounts are hijacked through social engineering rather than hacked.","quote":"Steam accounts have never been \"hacked\", only hijacked through social engineering. Why spend the time and trouble to \"hacker\" an account when there are many","source_url":"https://steamcommunity.com/discussions/forum/1/6679490218978634036?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9b15d62d937bd378efda","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b5cc4022c","original_id":"gm_81623712949909","tier":"A","category":"RECOVERY_HIJACK","title":"Guide :: Account hijacking on Steam | Prevention, Causes ...","summary":"Official Steam help page guidance instructing users on how to proceed by re-creating a support ticket if they later discover proof of ownership for a hijacked account.","quote":"If you've later discovered some form of proof of ownership, you may then re-create a support ticket and await a response.","source_url":"https://steamcommunity.com/sharedfiles/filedetails?id=1534605887","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d6111a57fac18555d736","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d23fa47a6b","original_id":"gm_38955627566092","tier":"A","category":"RECOVERY_HIJACK","title":"Friend's account is compromised? :: Help and Tips","summary":"Steam help documentation advising users to contact support via the account recovery form if basic recovery steps fail.","quote":"If you can't do those simple steps, than you need to contact support, by filling out the account recovery form, and provide details that support","source_url":"https://steamcommunity.com/discussions/forum/1/2953755260399059900?l=latam","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ea1ff17bd18e4279670b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-191445e0f8","original_id":"gm_80089066056980","tier":"A","category":"HACK_THEFT","title":"Account Hacked - Team Fortress 2 Discussions","summary":"Standard Steam security advice instructing users to change their password and de-authorize all other devices following a potential account compromise.","quote":"1. Change password immediately, and also change it anywhere else you have the same password set. · 2. De-authorize all other devices here: https","source_url":"https://forums.backpack.tf/topic/79608-account-hacked","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"2433b056d7586d0bdfb7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff656b9982","original_id":"gm_55297781486247","tier":"A","category":"HACK_THEFT","title":"Viewing Issue - backpack.tf","summary":"Standard Steam security instructions advising users to change their password and de-authorize all other devices following a security incident.","quote":"1. Change password immediately and change it anywhere else you have the same password set. · 2. De-authorize all other devices here: https://store.steampowered.","source_url":"https://backpack.tf/issue/6a5996ff3ef026924a06d292","source_host":"backpack.tf","source_status":"public_url","source_group":"58a32d68e8ef26ece3b9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a226cae666","original_id":"gm_89617040322533","tier":"A","category":"RECOVERY_HIJACK","title":"What can you do if your Steam account is hacked/phished ...","summary":"Steam policy text stating that users can contact Steam Support for account recovery even if a hijacker has changed all account information. The text cuts off mid-sentence.","quote":"You can always contact Steam Support for account recovery even if a hijacker has changed all of the account's information, including the","source_url":"https://www.quora.com/What-can-you-do-if-your-Steam-account-is-hacked-phished-and-you-cant-login-to-it","source_host":"www.quora.com","source_status":"public_url","source_group":"54091ac17cc937592687","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-955064b9a7","original_id":"gm_63069387530346","tier":"A","category":"RECOVERY_HIJACK","title":"How to recover my Steam account after it has been hacked","summary":"This is a Steam Support help article title and heading regarding the recovery of a hacked Steam account.","quote":"How to recover my Steam account after it has been hacked\n\nHow can I recover my Steam account after it has been hacked?\nHow can I recover my Steam account after it has been hacked?","source_url":"https://www.quora.com/How-can-I-recover-my-Steam-account-after-it-has-been-hacked","source_host":"www.quora.com","source_status":"public_url","source_group":"11b140f8c4d41c7fee5a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71ac720a1d","original_id":"gm_31454900575027","tier":"A","category":"RECOVERY_HIJACK","title":"I think my Steam account has been hacked. A phone ...","summary":"Steam automated system sent an alert stating that a new phone number ending in 77 was added to the account, warning the user of a potential compromise.","quote":"A phone number (ending in 77) has been added to your account. If you did not do this, your account may have been compromised. Please change your","source_url":"https://www.resetera.com/threads/i-think-my-steam-account-has-been-hacked-a-phone-number-was-added-to-it-and-im-locked-out.63314","source_host":"www.resetera.com","source_status":"public_url","source_group":"7d1d140033bb1f636ff2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ff537279e","original_id":"gm_39489754312518","tier":"A","category":"BAN_NO_REASON","title":"Pomocy! Steam zablokował mi konto. 21.12.2014 - Forum - GRYOnline.pl","summary":"The user posted on a forum about receiving a Steam account ban notice for suspected fraudulent activity, which restricted trading, purchasing, and community features. The automated Steam message directed the user to contact Steam Support to resolve the issue. The post includes the exact text of the restriction warning dated around December 21, 2014.","quote":"To konto jest podejrzane o bycie używanym w celach oszustwa.\n\nPomoc techniczna Steam oznaczyła twoje konto jako potencjalnie używane w celach oszustwa. Skontaktuj się z pomocą techniczną Steam w celu rozwiązania problemu.\n\nFunkcjonalność tego konta będzie ograniczona do czasu rozwiązania problemu.\n\nMożliwość kupowania, wysyłania prezentów, wymiany, sprzedawania i kupowania przedmiotów na Rynku Społeczności oraz aktywacji numerów seryjnych zostały zablokowane.\n\nWięcej informacji na ten temat: Umowa użytkownika Steam.","source_url":"https://www.gry-online.pl/forum/pomocy-steam-zablokowal-mi-konto/z5ce7ab3","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"9096495142130efc90b5","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48511ba664","original_id":"gm_27938143596400","tier":"A","category":"BAN_NO_REASON","title":"kradzież konta steam. 15.07.2020 - Forum - GRYOnline.pl","summary":"The user's Steam account was hijacked and subsequently locked. Although the user provided bank statements to prove ownership, Steam Support refused to lift the permanent ban, claiming the account was linked to stealing other users' accounts. Agent Lana signed the response on July 15, 2020.","quote":"Witam,\n\nNasze dane wskazują, iż podane konto Steam powiązane było z działaniami mającymi na celu przejmowanie kont innych użytkowników.  \nZgodnie z warunkami Umowy użytkownika Steam, konto to zostało trwale zablokowane.  \nUmowę użytkownika Steam można znaleźć tutaj.  \nTaka aktywność, poza złamaniem warunków umowy, mogła również złamać prawo. Jeśli tego typu aktywność będzie nadal praktykowana, firma Valve zastrzega sobie prawo do zgłoszenia takich sytuacji do odpowiednich służb.  \nThank you for contacting Steam Support,  \nLana","source_url":"https://www.gry-online.pl/forum/kradziez-konta-steam-9/z9e9b216","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"214008d329b82e3d84e1","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b649f76b06","original_id":"gm_59209380698611","tier":"A","category":"BAN_NO_REASON","title":"CS:GO gets separate VAC ban list | HLTV.org","summary":"This is an HLTV.org news article from August 14, 2012, discussing Valve's decision to separate VAC bans in Counter-Strike: Source from Counter-Strike: Global Offensive.","quote":"After further review we have decided to remove the link between Source VAC bans and Counter-Strike: Global Offensive. The FAQ linked by heffebaycay has been updated to reflect this change.\n\nCounter-Strike: Global Offensive is now a unique ban and bans in other games will not affect your ability to join VAC secure games in Counter-Strike: Global Offensive.","source_url":"https://www.hltv.org/news/8938/csgo-gets-separate-vac-ban-list","source_host":"www.hltv.org","source_status":"public_url","source_group":"9a83d4f3ab6a0ae464a3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a13c80e0fd","original_id":"gm_65739484517602","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Doesn't Allow Me to Recover My Account Even With Proof of Ownership :: Help and Tips","summary":"Steam Support documentation outlines the requirements for establishing proof of ownership, such as providing activated retail product codes or payment information, which the user complains was deemed insufficient by support.","quote":"Attach a screenshot of the account page or email in which you received the code. The code that was activated to the account must be visible in the screenshot.\n  \nPlease create or update your existing Steam Support ticket with this information.\n  \nProof of Ownership is established by submitting payment information previously used on the account or providing retail product codes that have been activated through Steam.\n  \nPlease select a purchase method used on the account from the list below for detailed instructions on providing Proof of Ownership.","source_url":"https://steamcommunity.com/discussions/forum/1/3819656934437631987","source_host":"steamcommunity.com","source_status":"public_url","source_group":"205ec8834f0a558b9ec5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1435c5d2d","original_id":"gm_73205111234774","tier":"A","category":"RECOVERY_HIJACK","title":"Contested Steam account ownership","summary":"This is official Steam policy text explaining that Steam Support typically restores a contested account to the individual who can provide the oldest proof of ownership.","quote":"Steam Support can usually restore an account to the contesting individual that provides the oldest form of proof of ownership for that account.","source_url":"https://help.steampowered.com/en/faqs/view/1662-E814-CA77-240E","source_host":"help.steampowered.com","source_status":"public_url","source_group":"3009831beb98f1542639","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-de0184b0af","original_id":"gm_38768238836697","tier":"A","category":"RECOVERY_HIJACK","title":"Steam refuses my proof of ownership. : r/steamsupport","summary":"Steam support help page text listing required credit card ownership verification details for account recovery.","quote":"The card type (Visa, MasterCard, Discover, American Express, etc.) · The name registered to your credit card · The billing address, city and","source_url":"https://www.reddit.com/r/steamsupport/comments/1czf3cn/steam_refuses_my_proof_of_ownership","source_host":"www.reddit.com","source_status":"public_url","source_group":"07cdb9774fda78113ea4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85a2c9ff01","original_id":"gm_29684724673217","tier":"A","category":"RECOVERY_HIJACK","title":"Providing Proof of Ownership","summary":"Steam support policy text explaining how proof of ownership is established for accounts by submitting previous payment information or activated retail product codes.","quote":"Proof of Ownership is established by submitting payment information previously used on the account or providing retail product codes that have been activated","source_url":"https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A","source_host":"help.steampowered.com","source_status":"public_url","source_group":"562a9c31593095e37405","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-74c6083f85","original_id":"gm_76911818309212","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support doesn't provide enough assistance with account recovery. Please help. :: Help and Tips","summary":"The user lost access to their Steam account after their email was deleted and they forgot their password, and they were unable to provide old game receipt codes because their previous computer was stolen. Steam Support agent Chuck replied on March 3, 2016, stating that the message lacked the necessary information to verify account ownership.","quote":"Hello,  \n  \nIt doesn't look like your message contains some of the information that we need to verify that you own this account.  \n  \nPleas","source_url":"https://steamcommunity.com/discussions/forum/1/1480982338963428343?l=polish&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"21097dc4d72cb56eda20","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90ce8245c2","original_id":"gm_60234372456250","tier":"A","category":"RECOVERY_HIJACK","title":"Need help recover my hacked account :: Help and Tips","summary":"This is published Steam policy text providing instructions on how to contact Steam Support and use the account recovery guide to prove ownership. No specific theft incident or support refusal is detailed.","quote":"The recovery process allows you to contact Steam Support to provide proof of ownership. Follow this guide to recover your account: Steam Account Recovery.","source_url":"https://steamcommunity.com/discussions/forum/1/762934064830403464?l=greek","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2919b58155df9fc43d61","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8f75bc79b","original_id":"gm_83635654305934","tier":"A","category":"RECOVERY_HIJACK","title":"how i proof the ownership ? :: Help and Tips","summary":"This excerpt from a Steam help page explains that the fastest way to verify and locate an account during recovery is through ownership of a CD Key, instructing users to handwrite their support ticket number.","quote":"The fastest and most effective way to verify and locate your account is through ownership of a CD Key. Please hand write your Support Ticket Number on the quick","source_url":"https://steamcommunity.com/discussions/forum/1/135508833658595923?l=hungarian&ctp=5","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ef0a5893b9d9fd66b972","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0d103f85c","original_id":"ly_30667493090655","tier":"A","category":"RECOVERY_HIJACK","title":"Assistenza di Steam :: Il mio ticket di assistenza è stato chiuso e non ...","summary":"Steam Support help page explaining that an unauthorized intruder who has gained access to an account or authorized device may access and close active Steam Support tickets, often after obtaining account access via phishing sites.","quote":"Chiuso da un truffatore (hijacking) Se un intruso ha accesso al tuo account o a un dispositivo autorizzato, potrebbe accedere alle tue richieste all'Assistenza di Steam e chiuderle. I malintenzionati spesso ottengono l'accesso a un account tramite siti di phishing mascherati da siti web di Steam o relativi al gaming.","source_url":"https://help.steampowered.com/it/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"4030b8476f78f7476d81","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-ad32bc3972","original_id":"ly_70502524916572","tier":"A","category":"RESTORE_REFUSED","title":"I miei oggetti sono spariti o sono stati rubati - Steam Support","summary":"This is an excerpt from Steam Support's official help page regarding missing or stolen items, specifically addressing illicit trades and item scams. It serves as policy documentation on how Steam categorizes trade-related losses.","quote":"I miei oggetti sono spariti o sono stati rubati Consulta i problemi riportati di seguito per ulteriori informazioni. Scambi illeciti e truffe sugli oggetti Hai partecipato a uno scambio durante il quale ti sei sentito ingannato o raggirato. L'utente con cui stavi scambiando si comportava come un rispettabile intermediario o amico.","source_url":"https://help.steampowered.com/it/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"f6b1ea36a3959e988f68","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-f005b8135b","original_id":"ly_77567685432139","tier":"A","category":"RECOVERY_HIJACK","title":"Come recuperare un account rubato di Steam? - GufoSaggio","summary":"An online guide explains the official Steam Support account recovery process. It instructs users to attempt self-recovery on the support website, after which a contact form is provided if automated recovery fails.","quote":"Puoi cercare di recuperare il tuo account da solo visitando il sito dell'assistenza. Se non riesci a recuperare automaticamente l'account dopo aver seguito il processo di recupero sul sito dell'Assistenza, ti verrà fornito un modulo di accettazione per contattare l'Assistenza di Steam alla fine del processo.","source_url":"https://gufosaggio.net/i/come-recuperare-un-account-rubato-di-steam/","source_host":"gufosaggio.net","source_status":"public_url","source_group":"70afe2d845e2d4af9edc","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a578336f8","original_id":"ly_13189838387801","tier":"A","category":"BAN_NO_REASON","title":"Account banned for no reason. I need help. :: Steam Discussions","summary":"This is Steam policy text explaining the consequences of a VAC ban, detailing how access to VAC-protected servers is permanently revoked and additional restrictions are applied to the account.","quote":"After the player is notified, access to online \"VAC protected\" servers of the game the player cheated in is permanently revoked and additional restrictions are applied to the player's Steam account .","source_url":"https://steamcommunity.com/discussions/forum/0/1631916887494707112/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"189a38cbb467f83abfbf","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff37ba50fc","original_id":"ly_64588311005623","tier":"A","category":"RECOVERY_HIJACK","title":"Assistenza di Steam :: Recupero di un account di Steam ... - Steam Support","summary":"Steam Support help article advising users to ensure they enter the correct information requested during the account recovery process, such as the original email address rather than the current one.","quote":"Se non riesci a proseguire nel processo di recupero, accertati di inserire le informazioni richieste da Steam a ogni passaggio. Ad esempio, durante la ricerca di un account , il sistema di recupero dell'account di Steam chiede il tuo indirizzo e-mail, non quello corrente dell'account.","source_url":"https://help.steampowered.com/it/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"7dbb2683df919e6e30eb","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-a3d3c4ff2e","original_id":"ly_39385429351751","tier":"A","category":"RECOVERY_HIJACK","title":"Recovering a Lost or Forgotten Steam Account","summary":"Steam Support help article detailing instructions on how users can attempt to self-recover a lost or forgotten account or submit an intake form if automated recovery fails.","quote":"Try to self-recover your account or contact Steam Support: You can use the Help site to try to self recover your account . If you work through the recovery process on the help site and can't recover the account automatically, at the end of the process you'll be presented with an intake form to contact the Steam Support team for help.","source_url":"https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c9a83b47a4006ae1e136","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-1dca2be78e","original_id":"ly_45229129623959","tier":"A","category":"RESTORE_REFUSED","title":"Sono stato recentemente truffato su Steam, come posso recuperare la mia ...","summary":"Steam policy text explains that items are not restored to victims of scams because doing so would affect the item's perceived value and scarcity within the community economy.","quote":"Perché Steam non restituisce gli oggetti che sono stati truffati? La nostra comunità assegna a un oggetto un valore che è almeno parzialmente determinato dalla sua scarsità.","source_url":"https://gufosaggio.net/qna/41492/sono-stato-recentemente-truffato-su-steam-come-posso-recuperare-la-mia-roba","source_host":"gufosaggio.net","source_status":"public_url","source_group":"bacae7fa04200c23da4d","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a93867ab05","original_id":"ly_20459861062407","tier":"A","category":"HACK_THEFT","title":"Steam Support - Items","summary":"This text is a snippet from the Steam Support help page regarding item categories and troubleshooting options.","quote":"Steam Support - Items\n\nSelect an issue for more assistance. I have a question about items in a game I have a problem with an item purchase I need to see the history of all my trades My items are missing or stolen","source_url":"https://help.steampowered.com/en/wizard/HelpWithEconItems","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c7c8da924f38497d5fe2","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-af6cf99e4c","original_id":"ly_51063416806805","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support :: My items are missing or were stolen","summary":"This is an excerpt from a Steam Support help page outlining categories for missing or stolen items, such as unfair trades, item scams, and removed gifts.","quote":"My items are missing or were stolen View related issues below for more information Unfair Trades and Item Scams You participated in a trade where you felt tricked or deceived. Your trade partner was posing as a reputable middleman or friend. There was money offered in exchange for your items . A Gift Was Removed","source_url":"https://help.steampowered.com/en/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"da07ea1a60863c5b1ecb","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-334af5f75b","original_id":"ly_57594217142052","tier":"A","category":"RESTORE_REFUSED","title":"Stolen my skins :: Help and Tips - Steam Community","summary":"Steam Support states its official policy that lost items are not restored to prevent item duplication and negative impacts on the Steam Community Market economy. This policy explanation is a standard response provided to users inquiring about stolen items.","quote":"Steam Support does not restore lost items . Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items .","source_url":"https://steamcommunity.com/discussions/forum/1/4691153988131715660/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4e9c4b12b0f1861fd3d0","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3dc126f5a3","original_id":"ly_31283978915889","tier":"A","category":"RESTORE_REFUSED","title":"Can Steam restore stolen items? - orbispatches.com","summary":"Valve's published policy states that Steam Support does not restore stolen or scammed items to prevent disrupting the economy or harming innocent users.","quote":"Can Steam restore stolen items ? No, Steam Support generally does not restore stolen or scammed items because it would require duplicating items or taking them from innocent users, which disrupts the economy and harms other players.","source_url":"https://orbispatches.com/gaming-faq/can-steam-restore-stolen-items","source_host":"orbispatches.com","source_status":"public_url","source_group":"f086fda28fecb58b142a","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8f5366520","original_id":"ly_52760592571903","tier":"A","category":"BAN_NO_REASON","title":"How do I appeal from a steam ban? : r/steamregionaltricks - Reddit","summary":"A user submitted a Steam support ticket after an account lock for allegedly using a fraudulent card. After the user replied, Steam Support unlocked the account while stating that the activity normally results in permanent restrictions.","quote":"This activity normally results in permanent restrictions. However, I've made a one-time exception and unlocked the account","source_url":"https://www.reddit.com/r/steamregionaltricks/comments/17tp7zl/how_do_i_appeal_from_a_steam_ban/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ae99713c189384c7e07","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e512b0b948","original_id":"ly_14376968217790","tier":"A","category":"RESTORE_REFUSED","title":"Meine Gegenstände fehlen oder wurden gestohlen - Steam-Support","summary":"This is an excerpt from a Steam Support help page describing missing items or gameplay drops. It forms part of the documentation regarding item acquisition issues.","quote":"Ein Gegenstand, den Sie hätten erhalten müssen, wurde nicht auf Ihren Account übertragen. Sie erhalten im regulären Gameplay nicht die erwarteten Gegenstandsfunde.","source_url":"https://help.steampowered.com/de/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"93851e11bfd17d67fa07","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-2754903bd8","original_id":"ly_57461097360331","tier":"A","category":"RESTORE_REFUSED","title":"Steam - Verlorene Gegenstände werden nicht mehr ersetzt - GameStar","summary":"This text is a media report or policy summary from GameStar discussing Valve's official policy that lost virtual items due to scams will no longer be restored or compensated by Steam Support.","quote":"Valve wird Nutzern, die auf Steam virtuelle Gegenstände in Folge einer Betrügerei verloren haben, keine Entschädigung mehr leisten.","source_url":"https://www.gamestar.de/artikel/steam-verlorene-gegenstaende-werden-nicht-mehr-ersetzt,3232944,fazit.html","source_host":"www.gamestar.de","source_status":"public_url","source_group":"fdf879274ced7a69a3b8","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83d2a9a990","original_id":"ly_68105420847460","tier":"A","category":"RESTORE_REFUSED","title":"items scammed, Inventar gestohlen :: Deutsches Forum","summary":"Valve's official policy states that Steam Support will under no circumstances restore items that have been traded, marketed, deleted, or gifted, placing full responsibility for account security on the user.","quote":"Das Steam -Supportteam stellt unter keinen Umständen Gegenstände wieder her , die gehandelt, auf dem Markt verkauft, gelöscht oder verschenkt wurden. Es liegt in Ihrer Verantwortung, Ihren Steam -Account zu sichern.","source_url":"https://steamcommunity.com/discussions/forum/24/6679473478675019902/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6d2895e9f457ba4549de","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db469d2740","original_id":"ly_69331382465285","tier":"A","category":"RECOVERY_HIJACK","title":"Steam-Support - Account gestohlen","summary":"Official Steam help page text advising users on the initial security steps to take if their Steam account is stolen, ensuring the account is secured before recovery.","quote":"Falls Ihr Steam -Account gestohlen wurde, führen Sie bitte zunächst die unten stehenden Schritte durch, bevor Sie Ihren Account wiedererlangen. Dadurch wird sichergestellt, dass der Account nicht erneut gestohlen wird.","source_url":"https://help.steampowered.com/de/wizard/HelpWithAccountStolen?wizard=true","source_host":"help.steampowered.com","source_status":"public_url","source_group":"5cafa33d4d6318f1199e","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-8ab0384925","original_id":"ly_88527608825472","tier":"A","category":"RESTORE_REFUSED","title":"Support Steam :: Items supprimés","summary":"Steam Support policy text stating that Steam Support does not restore deleted items and directing users to the item recovery policy.","quote":"Veuillez noter que le Support Steam ne restaure pas les items supprimés.","source_url":"https://help.steampowered.com/fr/faqs/view/6e56-1261-a719-8d4f","source_host":"help.steampowered.com","source_status":"public_url","source_group":"86e49a81bb254849188f","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-7e2b2e17c1","original_id":"ly_48952117652483","tier":"A","category":"RECOVERY_HIJACK","title":"Steamin tuki :: Varastetun tai kaapatun Steam-tilin palauttaminen","summary":"Official Steam Support help page text in Finnish instructing users that they can request account recovery if details like email, password, or phone number were changed.","quote":"Voit aina pyytää Steam -tukea palauttamaan tilisi, jos joku on vaikka vaihtanut tilin sähköpostiosoitteen, salasanan tai puhelinnumeron. Jos palautusprosessissa tulee ongelmia, varmista, että syötät kaikki Steamin vaatimat tiedot.","source_url":"https://help.steampowered.com/fi/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e376603e611027a45e62","publication_date":"","language":"fi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-2c4a039780","original_id":"ly_21903555365469","tier":"A","category":"RESTORE_REFUSED","title":"Steams kundestøtte :: Slettede gjenstander - Steam Support","summary":"This is an excerpt from Steam Support's official help documentation in Norwegian, stating that Steam Support does not restore deleted items.","quote":"Ta en titt på retningslinjene våre for gjenoppretting av gjenstander for mer informasjon. Gjenstander påvirket av utestengelse Ta en titt på artikkelen Gjenstander ble ikke ordentlig tildelt for informasjon om hvordan utestengelser påvirker lager og gjenstander . Merk at Steams kundestøtte ikke gjenoppretter slettede gjenstander .","source_url":"https://help.steampowered.com/no/faqs/view/6e56-1261-a719-8d4f","source_host":"help.steampowered.com","source_status":"public_url","source_group":"86627c802f519e1ce0ce","publication_date":"","language":"no","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-be0015eccf","original_id":"ly_47737411453197","tier":"A","category":"HACK_THEFT","title":"Steam Support - Account Stolen","summary":"This is standard promotional and navigational text from the Steam Support landing page describing general assistance options.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e56d3ddfdb198d2caf65","publication_date":"","language":"no","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-fc9831d70a","original_id":"ly_16273652388974","tier":"A","category":"RECOVERY_HIJACK","title":"Steams kundestøtte :: Gjenoppretting av en tapt eller glemt Steam-konto","summary":"Steam support help page text in Norwegian explaining that users can contact support to recover a lost or forgotten account even if they have forgotten their email, password, and phone number.","quote":"Du kan alltid kontakte Steams kundestøtte for å gjenopprette kontoen, selv om du har glemt kontoens e-postadresse, passord og telefonnummer. Hvis du står fast under gjenopprettingsprosessen, må du sørge for at du skriver inn informasjonen som Steam ber om i hvert steg.","source_url":"https://help.steampowered.com/no/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"1c02176ee6e476bf3227","publication_date":"","language":"no","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-3476917bf8","original_id":"ly_49421763805724","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support :: My Steam Support ticket was closed and I don't know why","summary":"Official Steam Support help page text addressing what to do when an unauthorized user with access to an account maliciously closes support tickets, and explaining the policy on reopening closed tickets.","quote":"If someone has access to your account and is closing your requests to try to make account recovery difficult, you can secure by following the advice in the What should I do if I think my tickets are being closed maliciously? section below. Can a Closed Ticket Be Reopened? Tickets closed by your own account can be reopened once.","source_url":"https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ec326cdfd50d2ab2d473","publication_date":"","language":"cs","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d722ef1487","original_id":"ly_43351475327411","tier":"A","category":"BAN_NO_REASON","title":"[HELP] my account got banned for no reason :: Steam Community","summary":"An automated system notice stating that the account has been restricted for security reasons, blocking features such as trading, purchasing, and community access until the owner contacts Steam Support.","quote":"As a security measure, we temporarily restrict tampering with this account. Please contact Steam Support so we can assist you. The functionality of this account is restricted until the owner regains his powers. Buying, gifting, trading, CD key activation, online playing on game servers using VAC, and access to the Steam Community are blocked.","source_url":"https://steamcommunity.com/discussions/forum/7/3119273879041714533/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7839ef86b2cde2082516","publication_date":"","language":"hr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77a4cf2b9a","original_id":"ly_31696781486693","tier":"A","category":"RESTORE_REFUSED","title":"Поддержка Steam :: Принципы восстановления предметов в Steam","summary":"The official Steam Support policy page states that Steam Support does not restore items that have disappeared from an account for any reason, including traded, sold, purchased, deleted, or gifted items.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны, проданы или куплены на Торговой площадке, удалены или подарены. Безопасность ...","source_url":"https://help.steampowered.com/ru/faqs/view/3b6e-b322-2400-8d24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"38151fdfa5bac63c8548","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-2f0d4fbceb","original_id":"ly_25104535165059","tier":"A","category":"RESTORE_REFUSED","title":"Возврат украденных вещей. :: Русскоязычный Форум","summary":"Steam policy text from the Russian community forum stating that Steam Support does not restore items that have disappeared from an account for any reason, including items traded, sold on the Market, deleted, or gifted.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны, проданы на Торговой площадке, удалены или подарены.","source_url":"https://steamcommunity.com/discussions/forum/26/360672383113177440/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0f0c9dd06b19cd9fb846","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db5642e99b","original_id":"ly_31073692280483","tier":"A","category":"RESTORE_REFUSED","title":"Steam поддержка, помогите - ncuxanat | Ответы Mail","summary":"Steam Support states in a standard response that they do not restore lost or stolen items, even if the user was scammed or the account was compromised.","quote":"Я понимаю, насколько неприятно потерять свои предметы. К сожалению, поддержка Steam не восстанавливает предметы, даже если вы были обмануты другим пользователем или ваш аккаунт был украден. Поддержка Steam не забирает ...","source_url":"https://otvet.mail.ru/question/205329201","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"63fd1ff4cfdbf78cd216","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bca1706789","original_id":"ly_71777236724841","tier":"A","category":"RESTORE_REFUSED","title":"Мои предметы пропали или украдены :: Русскоязычный Форум","summary":"Official Steam policy text stating that Steam Support does not restore items that have disappeared from an account for any reason, including traded, sold, or market-purchased items.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны, проданы или куплены на Торговой площадке, удалены ...","source_url":"https://steamcommunity.com/discussions/forum/26/3877095833475513738/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1cf90770827a0020b709","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-012baf2959","original_id":"ly_22879750096197","tier":"A","category":"RESTORE_REFUSED","title":"Что делать, если ваши вещи были украдены в Steam","summary":"This is an excerpt from a Steam help or guide page discussing what to do if virtual items are stolen in Steam. It reflects Valve's general documentation context regarding item theft rather than a personal support interaction.","quote":"Что делать, если ваши вещи были украдены в Steam\n\nВиртуальные предметы в Steam играют большую роль в жизни геймеров. Ведь когда ты вкладываешь свои силы и время в развитие своего персонажа или собираешь редкие предметы, они приобретают для тебя неоценимую ценность. Но ...\nВиртуальные предметы в Steam играют большую роль в жизни геймеров. Ведь когда ты вкладываешь свои силы и время в развитие своего персонажа или собираешь редкие предметы, они приобретают для тебя неоценимую ценность. Но ...","source_url":"https://mksegment.ru/a/chto-delat-esli-vashi-veshchi-byli-ukradeny-v-steam","source_host":"mksegment.ru","source_status":"public_url","source_group":"645dfc6616bde1be1143","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-498ca23405","original_id":"ly_26825170580733","tier":"A","category":"RESTORE_REFUSED","title":"Steam больше не будут возвращать украденные вещи На официальном сайте и ...","summary":"A news post from March 7, 2016, reports on Valve's policy change stating that Steam will no longer return stolen items. This outlines the official policy regarding item theft.","quote":"Steam больше не будут возвращать украденные вещи","source_url":"https://vk.com/wall-116332906_14","source_host":"vk.com","source_status":"public_url","source_group":"9b6b8238d1a77dd02580","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b88d6f429","original_id":"ly_73676573464295","tier":"A","category":"RECOVERY_HIJACK","title":"Возврат украденного или взломанного аккаунта Steam","summary":"This is a Steam Support help page article stating that users can always contact Steam Support to recover their account, even if the email, password, and phone number have been changed by an unauthorized person.","quote":"Вы всегда можете обратиться в службу поддержки Steam для восстановления аккаунта, даже если кто- кто изменил адрес электронной почты, пароль и номер телефона, привязанные к вашему аккаунту.","source_url":"https://help.steampowered.com/ru/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"aa2c57311a58fac7bbd9","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-49d2296caa","original_id":"ly_53774940324280","tier":"A","category":"RECOVERY_HIJACK","title":"Steam บัญชีถูกขโมยใช่ไหม? ขั้นตอนการกู้คืนที่ควรทำเป็นอันดับแรก","summary":"This is a Thai Steam help or policy text instructing users on what to do first if their Steam account is stolen, advising them to secure their devices and email and recover the account through Steam Support.","quote":"Steam บัญชีถูกขโมยใช่ไหม? ขั้นตอนการกู้คืนที่ควรทำเป็นอันดับแรก\n\nหากคุณ Steam หากบัญชีถูกขโมย โปรดรักษาความปลอดภัยอุปกรณ์และอีเมลของคุณก่อน จากนั้นกู้คืนบัญชีผ่านทาง... Steam ฝ่ายสนับสนุน ตรวจสอบ Steam ระวังภัย และ ...\nหากคุณ Steam หากบัญชีถูกขโมย โปรดรักษาความปลอดภัยอุปกรณ์และอีเมลของคุณก่อน จากนั้นกู้คืนบัญชีผ่านทาง... Steam ฝ่ายสนับสนุน ตรวจสอบ Steam ระวังภัย และ ...","source_url":"https://www.fixgamingchannel.com/th/steam-account-stolen-what-to-do-first/","source_host":"www.fixgamingchannel.com","source_status":"public_url","source_group":"b4e3f68783b97a5a381d","publication_date":"","language":"th","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5693b9da3f","original_id":"ly_15654220493172","tier":"A","category":"BAN_NO_REASON","title":"ตลาดไม่พร้อมใช้งานเนื่องจากเหตุผลต่อไปนี้ เเก้ไงคับ - Pantip","summary":"Steam policy text stating that a valid purchase must be made within the last year to remove market restrictions.","quote":"คุณต้องมีการสั่งซื้อบน Steam อย่างถูกต้องในช่วงเวลา 1 ปี 30 วัน โดยไม่มีการดึงเงินกลับหรือข้อพิพาทในการชำระเงิน เพื่อลบข้อจำกัดนี้","source_url":"https://pantip.com/topic/33787631","source_host":"pantip.com","source_status":"public_url","source_group":"83744cb7f4fef571b433","publication_date":"","language":"th","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0dc387bdb5","original_id":"ly_53440515760640","tier":"A","category":"BAN_NO_REASON","title":"คืออะไรครับ โดน แบนโดยไร้เหตุผลแล้วไม่รับผิดชอบด้วย","summary":"Steam Support policy states that they cannot remove VAC or game bans, and that users are solely responsible for the security of their accounts. A user questioned this policy after receiving a ban without an apparent reason.","quote":"ฝ่ายสนับสนุน Steam ไม่สามารถลบ VAC และเกมแบน แม้ว่าคุณจะรู้สึกเหมือนถูกแบนผิด คุณต้องรับผิดชอบต่อการรักษาความปลอดภัยของบัญชี Steam ของคุณเอง ดูที่ ...","source_url":"https://steamcommunity.com/app/578080/discussions/1/1621726179565233614/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0c401a0b3cd8c21f6230","publication_date":"","language":"th","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-778b4b44ba","original_id":"ly_47522916917780","tier":"A","category":"RECOVERY_HIJACK","title":"Hỗ trợ Steam :: Lấy lại một tài khoản Steam bị trộm hoặc đánh cắp","summary":"This is a Steam Support help page text in Vietnamese instructing users how to recover a stolen or hijacked Steam account by using the self-service help page or contacting Steam Support.","quote":"Lấy lại một tài khoản Steam bị trộm hoặc đánh cắp Cố gắng tự khôi phục tài khoản của bạn hoặc liên hệ với đội hỗ trợ Steam : Bạn có thể truy cập trang trợ giúp để tự khôi phục tài khoản của mình hoặc liên hệ đội hỗ trợ Steam nếu bạn không làm được.","source_url":"https://help.steampowered.com/vi/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"d92c05becc90ddd5f225","publication_date":"","language":"vi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-50a1e8da83","original_id":"ly_71735573586595","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Tài khoản bị đánh cắp? Các bước cần thực hiện đầu tiên để khôi ...","summary":"This is an excerpt from a Steam help guide advising users on the initial steps to take if their account is stolen, including securing their device and email and contacting Steam Support for account recovery.","quote":"Nếu là của bạn Steam Nếu tài khoản bị đánh cắp , hãy bảo mật thiết bị và email của bạn trước, sau đó khôi phục tài khoản thông qua... Steam H ỗ tr ợ, kiểm tra Steam Hãy canh gác và cảnh báo bạn bè.","source_url":"https://www.fixgamingchannel.com/vi/steam-account-stolen-what-to-do-first/","source_host":"www.fixgamingchannel.com","source_status":"public_url","source_group":"e4da1f90e4a4c2c99f55","publication_date":"","language":"vi","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a161f7b36","original_id":"ly_54213237143460","tier":"A","category":"RECOVERY_HIJACK","title":"Hỗ trợ Steam - Tài khoản đã bị đánh cắp","summary":"This is official Steam Help page text in Vietnamese explaining how users can log in to get support for games, contact Steam Support, request refunds, or recover a stolen account.","quote":"Đăng nhập vào tài khoản Steam để nhận được trợ giúp với các trò chơi, liên hệ đội hỗ trợ Steam , yêu cầu hoàn tiền,... Bạn còn có thể yêu cầu trợ giúp kể cả khi không thể đăng nhập, cần đặt lại mật khẩu hoặc lấy lại tài khoản bị đánh cắp .","source_url":"https://help.steampowered.com/vi/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ea051ddd900bb57ccf9c","publication_date":"","language":"vi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-c50514adff","original_id":"ly_44987121140711","tier":"A","category":"RECOVERY_HIJACK","title":"Hỗ trợ Steam :: Hỏi đáp về lừa đảo (Lừa đảo lòng tin và Lừa đảo trong ...","summary":"Steam support help page text explaining that users can recover compromised accounts through Steam Support at any time, and that scammers will likely not return accounts even if paid a ransom.","quote":"Bạn có thể khôi phục tài khoản bị chiếm đoạt bất kỳ lúc nào thông qua đội hỗ trợ Steam , và kẻ đã lừa bạn một lần rất có thể sẽ không hoàn trả lại tài khoản dù bạn có đưa tiền chuộc.","source_url":"https://help.steampowered.com/vi/faqs/view/70E6-991B-233B-A37B","source_host":"help.steampowered.com","source_status":"public_url","source_group":"9f6b3d9de7fd80f77510","publication_date":"","language":"vi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-b4d72aa239","original_id":"ly_67278079320275","tier":"A","category":"BAN_NO_REASON","title":"Hỗ trợ Steam :: Tài khoản Steam bị giới hạn","summary":"This is official Steam Support policy text explaining that in rare cases accounts are suspended to prevent unauthorized access or due to illegal activity until rightful ownership is verified.","quote":"Trong các trường hợp hiếm, tài khoản bị đình chỉ để đảm bảo không ai có thể truy cập. L ý do là vì tài khoản được sử dụng cho hoạt động phi pháp, hoặc để ngăn truy cập cho đến khi được trả về đúng chủ sở hữu trong trường hợp lệnh khóa thôi là không đủ.","source_url":"https://help.steampowered.com/vi/faqs/view/4F62-35F9-F395-5C23","source_host":"help.steampowered.com","source_status":"public_url","source_group":"d399e143d1ec83e81a5d","publication_date":"","language":"vi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d2779009c9","original_id":"ly_55584904710569","tier":"A","category":"BAN_NO_REASON","title":"Tài khoản của bạn đã bị chặn khỏi cộng đồng Steam.","summary":"Steam automated system notification informing the user that their account has been blocked from the Steam Community due to a violation of rules and guidelines or an active account lock.","quote":"Tài khoản của bạn đã bị chặn khỏi cộng đồng Steam.\n\nNó có nghĩa là gì? Thông báo có nghĩa là bạn đã bị chặn và không thể dùng cộng đồng Steam vì vi phạm quy định và hướng dẫn trên Steam hoặc vì có lệnh khóa tài khoản của bạn.\nNó có nghĩa là gì? Thông báo có nghĩa là bạn đã bị chặn và không thể dùng cộng đồng Steam vì vi phạm quy định và hướng dẫn trên Steam hoặc vì có lệnh khóa tài khoản của bạn.","source_url":"https://help.steampowered.com/vi/faqs/view/271D-4C46-2915-B315","source_host":"help.steampowered.com","source_status":"public_url","source_group":"38be46374c012512257e","publication_date":"","language":"vi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-9e63509749","original_id":"ly_78371485246861","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support - Games and Applications","summary":"The Steam Support interface returned an error message indicating that the request could not be handled at the time.","quote":"An error occurred trying to handle that request. Please give us a few minutes and try again.","source_url":"https://help.steampowered.com/en/wizard/HelpWithGame/?lang=ar","source_host":"help.steampowered.com","source_status":"public_url","source_group":"bc1c85235fccea13fe74","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-91282c71fc","original_id":"ly_20224876627320","tier":"A","category":"RECOVERY_HIJACK","title":"Recovering a Stolen or Hijacked Steam Account","summary":"This text is an excerpt from Steam's official help page explaining the account recovery process. It instructs users to attempt self-recovery or contact Steam Support with proof of ownership if needed.","quote":"eam Account Try to self-recover your account or contact Steam Support: You can use the Help site to try to self-recover your account or contact Steam Support if you are unable to. If you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you. When contacting Steam Support try to provide as much of the following as possible: Providing Proof ... Try to self-recover your account or contact Steam Support: You can use the Help site to try to self-recover your account or contact Steam Support if you are unable to. If you are unable to complete the self recovery","source_url":"https://help.steampowered.com/en/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ea358936cae8aa0700b9","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-85900019ea","original_id":"ly_15776448032779","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support - Account Issues","summary":"The user encountered an automated error message from Steam Support when attempting to submit or handle a support request regarding account issues. The system repeatedly displayed a generic error notice.","quote":"An error occurred trying to handle that request. Please give us a few minutes and try again.\nAn error occurred trying to handle that request. Please give us a few minutes and try again.","source_url":"https://help.steampowered.com/ar/wizard/HelpWithAccount","source_host":"help.steampowered.com","source_status":"public_url","source_group":"cdaea738b6ccc68ac279","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-cf2bb34ae1","original_id":"ly_33288434221613","tier":"A","category":"BAN_NO_REASON","title":"يظهر أن الحساب محظور (VAC Ban) - فاندر | مركز المساعدة","summary":"This is a Steam Support help page article explaining that a VAC ban is a permanent ban issued by the Steam protection system due to violations within a specific game.","quote":"ماذا يعني حظر VAC في حسابات ستيم. توضيح مهم حظر VAC هو حظر دائم من نظام الحماية في Steamبسبب مخالفات داخل لعبة معينة.","source_url":"https://l.vndr.cc/help-center/troubleshooting/steam/vac-ban","source_host":"l.vndr.cc","source_status":"public_url","source_group":"aaa5940029a0773f8f6e","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fad515c568","original_id":"ly_46448001720484","tier":"A","category":"BAN_NO_REASON","title":"حظر الحساب: الحساب محظور: خطوات إلغاء الحظر واستعادة التحكم","summary":"This is an excerpt from a Steam help or policy page in Arabic discussing account bans and identifying insufficient security measures as a common cause.","quote":"حظر الحساب: الحساب محظور: خطوات إلغاء الحظر واستعادة التحكم\n\n2. تحديد السبب 1. التدابير الأمنية غير الكافية: عندما يتعلق الأمر بحظر الحسابات، يمكن إرجاع أحد الأسباب الأكثر شيوعاً إلى عدم كفاية التدابير الأمنية. يتضمن ذلك كلمات مرور ضعيفة، أو مشاركة بيانات اعتماد تسجيل الدخول، أو ...","source_url":"https://fastercapital.com/arabpreneur/%D8%AD%D8%B8%D8%B1-%D8%A7%D9%84%D8%AD%D8%B3%D8%A7%D8%A8--%D8%A7%D9%84%D8%AD%D8%B3%D8%A7%D8%A8-%D9%85%D8%AD%D8%B8%D9%88%D8%B1--%D8%AE%D8%B7%D9%88%D8%A7%D8%AA-%D8%A5%D9%84%D8%BA%D8%A7%D8%A1-%D8%A7%D9%84%D8%AD%D8%B8%D8%B1-%D9%88%D8%A7%D8%B3%D8%AA%D8%B9%D8%A7%D8%AF%D8%A9-%D8%A7%D9%84%D8%AA%D8%AD%D9%83%D9%85.html","source_host":"fastercapital.com","source_status":"public_url","source_group":"a30e04ee91596a6f7502","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fcb732a0a4","original_id":"ly_43037928942596","tier":"A","category":"TRADE_REVERSAL","title":"Steam iade sorunları sorunları :: Help and Tips","summary":"A Steam Support agent named Jeff replies to a user regarding a game refund issue, stating that if the game's support team cannot resolve the problem, the user should provide chat logs and communication details so Steam can review the case despite not meeting standard refund requirements.","quote":"Eğer oyunun destek ekibi yaşadığınız sorunu çözemezse lütfen bize sohbet kayıtlarını ve iletişiminizle ilgili diğer bütün bilgileri bize gönderin. Satın alımınız iade gereksinimlerizle uyuşmuyor olsa da gerekli bilgiye sahip olduktan sonra sizin durumunuzu incelemekten mutluluk duyarım. Best Regards, Jeff","source_url":"https://steamcommunity.com/discussions/forum/1/1489992080504341440/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"063687b8db2532adb823","publication_date":"","language":"tr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-056939a890","original_id":"ly_21935833621240","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Destek :: Çalınmış Bir Steam Hesabının Kurtarılması","summary":"Official Steam Support policy text explaining that users can attempt to recover compromised accounts themselves using the help site, or contact Steam Support, which will verify ownership and recover the account if needed.","quote":"Buradaki yardım sitesini kullanarak hesabınızı kendiniz kurtarmayı deneyebilir veya olmuyorsa Steam Destek ile irtibata geçebilirsiniz. Eğer kendiniz kurtarma sürecini tamamlayamıyorsanız, Steam Destek o hesabın size ait olduğunu doğrulayacak ve ardından hesabınızı sizin için kurtaracaktır.","source_url":"https://help.steampowered.com/tr/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fc9fa276e516542ab160","publication_date":"","language":"tr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-40375081cd","original_id":"ly_26518979763434","tier":"A","category":"RECOVERY_HIJACK","title":"Assistenza di Steam","summary":"An automated Steam Support message in Italian prompts the user to re-confirm their account credentials for security reasons.","quote":"Assistenza di Steam\n\nPer motivi di sicurezza, conferma nuovamente le credenziali del tuo account.\nPer motivi di sicurezza, conferma nuovamente le credenziali del tuo account.","source_url":"https://help.steampowered.com/it/wizard/HelpWithCommunityContactSupport","source_host":"help.steampowered.com","source_status":"public_url","source_group":"12eef51bd4897b799022","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-32c3860aef","original_id":"ly_63102131430294","tier":"A","category":"BAN_NO_REASON","title":"Account banned for no reason. I need help. :: Steam Discussions","summary":"An automated Steam system message informs the user that their account has been banned due to the alleged detection of illegal software and player reports following a two-month analysis.","quote":"This is automatic message: Your account has been banned because we detected that you used illegal softwares in your Games You got reported by many players and we has to limit your account , our decision took 2 months, we analyzed all your activity and reports. When the software detects a cheat on a player's system, it will ban them in the future, possibly days or weeks after the original ...","source_url":"https://steamcommunity.com/discussions/forum/0/1631916887494707112/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"189a38cbb467f83abfbf","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f8ce0920d","original_id":"ly_81201601506681","tier":"A","category":"RESTORE_REFUSED","title":"Politica sul ripristino degli oggetti di Steam","summary":"Valve's official policy states that Steam Support no longer restores lost items because items often change hands multiple times, making recovery impossible without duplication or removing them from an innocent user's inventory.","quote":"L'Assistenza di Steam non ripristinerà più gli oggetti persi. Gli oggetti cambiano spesso proprietario più volte prima di una richiesta di ripristino, quindi non è possibile recuperarli senza duplicarli o rimuoverli dall'inventario di un altro utente innocente.","source_url":"https://help.steampowered.com/it/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"d46f680b853cf4d69cfe","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-9622f6210e","original_id":"ly_33045922662666","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support :: My Steam Support ticket was closed and I don't know why","summary":"Steam Support provided automated guidance for securing an account after a ticket was closed, advising the user to check authorized devices, change passwords, and scan for malware.","quote":"Ticket closed? Secure your Steam account: Check your account's Authorized Devices. If anything seems odd, use the Sign out everywhere option. Change your Steam account password. Review the security of your email and other associated accounts. Update the passwords if there are any concerns. Scan your system for malware. Check for malicious applications, web extensions, etc. Watch out for ...","source_url":"https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ec326cdfd50d2ab2d473","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d3e7141919","original_id":"ly_25295591032238","tier":"A","category":"RECOVERY_HIJACK","title":"Steam-Support schließt Ticket automatisch :: Steam Discussions","summary":"Steam Support replied to a user regarding an automatically closed support ticket, stating that it indicates a compromised account where an unauthorized party closes tickets to hinder communication. The support agent advised securing the account immediately and avoiding fake phishing websites.","quote":"Im Regelfall lässt dies auf einen kompromittierten Account schließen. Jemand, dem du unabsichtlich Zugang zu deinem Account gewährt hast, schließt diese Tickets um den Kontakt zum Support zu erschweren. Sichere sofort deinen Account und gib in Zukunft deine Zugangsdaten nicht mehr auf irgendwelchen Fakeseiten ein.","source_url":"https://steamcommunity.com/discussions/forum/0/3395164262983548998/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"949c40430d644fcdf5a6","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b8ad3d647","original_id":"ly_28754090875860","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam-Support :: Mein Steam-Supportticket wurde geschlossen und ich ...","summary":"Steam Support automatically closed the user's support ticket, stating that the issue was resolved or that no further assistance can be provided. No specific details about the user's loss or items are mentioned in this automated notice.","quote":"Vom Steam -Supportteam geschlossen Nachdem ein von Ihnen berichtetes Problem vom Steam -Support bearbeitet wurde, wird das entsprechende Ticket geschlossen . Entweder wurde das Problem gelöst oder der Steam -Support kann keine weiteren Informationen oder Unterstützung bieten.","source_url":"https://help.steampowered.com/de/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"518c4e146d58c98ed430","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-973f535a67","original_id":"ly_84007625314343","tier":"A","category":"BAN_NO_REASON","title":"Steam-Support :: Eingeschränkte Steam-Accounts","summary":"Official Steam Support help page text explaining that accounts are sometimes locked to prevent unauthorized access or in cases of suspected illegal activity until ownership can be restored.","quote":"In seltenen Fällen werden Accounts gesperrt , um sicherzustellen, dass niemand auf sie zugreifen kann. Dies kann erfolgen, da ein Account für illegale Aktivitäten verwendet wurde oder um in Fällen, bei denen eine Sperre nicht ausreicht, die Nutzung eines Accounts zu verhindern, bis der Zugriff für den Besitzer wiederhergestellt wird.","source_url":"https://help.steampowered.com/de/faqs/view/4F62-35F9-F395-5C23","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c6b05e13828bcdfb136e","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-05d623761a","original_id":"ly_55067864170796","tier":"A","category":"BAN_NO_REASON","title":"Wenn ein account gesperrt wurde muss man da etwas bezahlen um den ...","summary":"Steam policy text explaining the reasons for account locking and the distinction between different types of account locks.","quote":"Dies kann erfolgen, da ein Account für illegale Aktivitäten verwendet wurde oder um in Fällen, bei denen eine Sperre nicht ausreicht, die Nutzung eines Accounts zu verhindern, bis der Zugriff für den Besitzer wiederhergestellt wird. \"Accountsperrung\" ist hierbei nicht zu verwechseln mit \"Accountsperren\".","source_url":"https://steamcommunity.com/discussions/forum/24/3198119849664890430/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e25b02ecce6be55fd54b","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8fd34f8d2f","original_id":"ly_11481381005982","tier":"A","category":"BAN_NO_REASON","title":"Was kann ich tun, wenn Ihr Steam-Konto eingeschränkt ist?","summary":"This is Steam policy text explaining that Steam sends an email notification regarding account restrictions and that users can contact Steam Support if they believe the ban was issued in error.","quote":"Steam sendet eine Benachrichtigung an eine E-Mail mit Informationen über den Grund für die Sperrung Ihres Kontos . Es ist wichtig, diese Benachrichtigung sorgfältig zu lesen, um zu wissen, was genau der Grund für das Verbot war. Wenn Sie der Meinung sind, dass das Verbot zu Unrecht ausgestellt wurde, können Sie sich an den Steam -Support wenden.","source_url":"https://imb-institut.org/technik/was-kann-ich-tun-wenn-ihr-steam-konto-eingeschrankt-ist","source_host":"imb-institut.org","source_status":"public_url","source_group":"40e43ebc527c5976fedf","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4dbe9738b1","original_id":"ly_72485460835136","tier":"A","category":"BAN_NO_REASON","title":"Kann ich Einspruch einlegen, wenn mein Konto gesperrt wurde?","summary":"Steam support policy text explaining that accounts are not automatically banned based on a specific number of reports, but that multiple reports prompt a manual review.","quote":"Kann ich Einspruch einlegen, wenn mein Konto gesperrt wurde?\n\nFalls es mehrere Beschwerden gegen dich gibt, werden diese manuell überprüft und das System sperrt ein Konto nicht automatisch, wenn eine bestimmte Anzahl von Meldungen eingegangen ist. Dennoch sind Massenbeschwerden ein Grund , eine gründliche Überprüfung vorzunehmen.","source_url":"https://help.standoff2.com/de/articles/9060656-kann-ich-einspruch-einlegen-wenn-mein-konto-gesperrt-wurde","source_host":"help.standoff2.com","source_status":"public_url","source_group":"bc7e4b31ea646b882eef","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a09124c4a","original_id":"ly_70898154123454","tier":"A","category":"RECOVERY_HIJACK","title":"Steam-Support :: Einen gestohlenen oder gehackten Steam-Account ...","summary":"Steam policy text explaining how users can recover a stolen or hacked Steam account using the help page or by contacting Steam Support to verify ownership.","quote":"Sie können die Hilfeseite nutzen, um Ihren Account wiederherzustellen oder den Steam - Support kontaktieren, falls dies nicht funktioniert. Wenn Sie den Vorgang zur Wiederherstellung des Accounts nicht abschließen können, wird der Steam - Support sicherstellen, dass Sie der Besitzer des Accounts sind, und diesen für Sie wiederherstellen.","source_url":"https://help.steampowered.com/de/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"3088db0bc2690fe63ab9","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-e8adcb84cd","original_id":"ly_60200280856662","tier":"A","category":"HACK_THEFT","title":"Steam Support :: My items are missing or were stolen","summary":"This is a generic Steam Support help page header directing users to search Steam Discussions for missing or stolen items.","quote":"Steam Support :: My items are missing or were stolen\n\nPost or search in Steam Discussions for an answer to your question.\nPost or search in Steam Discussions for an answer to your question.","source_url":"https://help.steampowered.com/en/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"da07ea1a60863c5b1ecb","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-568e663b7d","original_id":"ly_63894688796364","tier":"A","category":"RESTORE_REFUSED","title":"Can Steam restore stolen items? - orbispatches.com","summary":"Valve's official Steam Item Restoration Policy states that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support :: Steam Item Restoration Policy. Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://orbispatches.com/gaming-faq/can-steam-restore-stolen-items","source_host":"orbispatches.com","source_status":"public_url","source_group":"f086fda28fecb58b142a","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30aa20ae84","original_id":"ly_49536778653661","tier":"A","category":"RESTORE_REFUSED","title":"Is Steam Item Restoration Policy outdated now with 7 day trade ... - Reddit","summary":"Valve's official Steam Item Restoration Policy states that Steam Support does not restore items that have left accounts through trades, market transactions, deletions, or gifting, placing full responsibility for account security on the user.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator.","source_url":"https://www.reddit.com/r/Steam/comments/ha2vdm/is_steam_item_restoration_policy_outdated_now/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d27f96310975c8f076bb","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3449a352b3","original_id":"ly_37439839220779","tier":"A","category":"HACK_THEFT","title":"Een gestolen of gekaapt Steam-account herstellen - Steam Support","summary":"This is a snippet of the official Dutch Steam Support help page regarding the recovery of stolen or hijacked Steam accounts.","quote":"Een gestolen of gekaapt Steam-account herstellen - Steam Support\n\nEen gestolen of gekaapt Steam -account herstellen Probeer je account zelf te herstellen of neem contact op met Steam Support : Je kunt de hulpwebsite gebruiken om je account zelf te herstellen of contact opnemen met Steam Support als dat niet lukt.\nEen gestolen of gekaapt Steam -account herstellen Probeer je account zelf te herstellen of neem contact op met Steam Support : Je kunt de hulpwebsite gebruiken om je account zelf te herstellen of contact opnemen met Steam Support als dat niet lukt.","source_url":"https://help.steampowered.com/nl/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"03cc6b221035bc34dc71","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-e80d970a61","original_id":"ly_77212675031626","tier":"A","category":"RESTORE_REFUSED","title":"Suporte Steam :: Política de recuperação de itens do Steam","summary":"Steam policy text stating that Steam Support does not restore items removed from accounts due to trades, market transactions, deletions, or gifts, placing the responsibility on the user to protect their account.","quote":"O Suporte Steam não restaura itens removidos de contas, não importa se o motivo foi uma troca, transação no Mercado, exclusão ou presente. É sua responsabilidade proteger a sua conta Steam .","source_url":"https://help.steampowered.com/pt-br/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"7cda57cd121668d1042d","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-0818bbeff0","original_id":"ly_57304219713708","tier":"A","category":"RESTORE_REFUSED","title":"Suporte Steam :: Política de restauração de itens do Steam","summary":"Official Steam Support policy stating that Steam Support does not restore items that have left accounts for any reason, including trades, Market transactions, deletion, or gifting.","quote":"O Suporte Steam não restaura itens que saíram de contas, seja qual for o motivo, incluindo através de trocas ou transações no Mercado, por terem sido eliminados ou dados de presente.","source_url":"https://help.steampowered.com/pt/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"a70c73d31830abef5753","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-a8ca0c5124","original_id":"ly_28197634059661","tier":"A","category":"BAN_NO_REASON","title":"Como fazer para contestar um banimento conta uma tal de VAC","summary":"Steam policy text explaining that VAC (Valve Anti-Cheat) bans are permanent and non-negotiable, and that Steam does not disclose specific information about the detected cheats.","quote":"Se programas deste tipo forem detetados, a conta será banida pelo VAC. Podem dizer-me qual foi o programa ou software que me levou a ser banido pelo VAC? Não. Nós não revelamos informações sobre que cheats foram detetados enquanto uma conta banida esteve conectada a um servidor protegido pelo VAC.","source_url":"https://steamcommunity.com/discussions/forum/9/3771238415383898413/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d733542a846041ff1632","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea07d555a3","original_id":"ly_84306722288032","tier":"A","category":"BAN_NO_REASON","title":"Υποστήριξη Steam :: Ο λογαριασμός σας έχει αποκλειστεί από τη συμμετοχή ...","summary":"This is a Steam Support help page text explaining that a user has been blocked from the Steam Community due to a violation of rules or an account lock.","quote":"Αυτό το μήνυμα υποδεικνύει ότι έχετε αποκλειστεί από τη χρήση της Κοινότητας Steam επειδή παραβιάσατε τους Κανόνες και οδηγίες για το Steam ή σαν αποτέλεσμα κλειδώματος του λογαριασμού σας.","source_url":"https://help.steampowered.com/el/faqs/view/271D-4C46-2915-B315","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ab9a498b92683b1add11","publication_date":"","language":"el","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-9d84fe948f","original_id":"ly_58999061724110","tier":"A","category":"RECOVERY_HIJACK","title":"Υποστήριξη Steam - Κλεμμένος λογαριασμός","summary":"Steam support help page text in Greek outlining the security steps required before recovering a stolen or compromised Steam account.","quote":"Υποστήριξη Steam - Κλεμμένος λογαριασμός\n\nΑν ο λογαριασμός Steam σας έχει κλαπεί ή παραβιαστεί, θα πρέπει να ολοκληρώσετε τα παρακάτω βήματα πριν την ανάκτηση του λογαριασμού σας για να διασφαλίσετε ότι ο λογαριασμός σας δεν θα κλαπεί ξανά.\nΑν ο λογαριασμός Steam σας έχει κλαπεί ή παραβιαστεί, θα πρέπει να ολοκληρώσετε τα παρακάτω βήματα πριν την ανάκτηση του λογαριασμού σας για να διασφαλίσετε ότι ο λογαριασμός σας δεν θα κλαπεί ξανά.","source_url":"https://help.steampowered.com/el/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"6f111ce0893e63671cd1","publication_date":"","language":"el","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-10619d4dbd","original_id":"ly_10683028900207","tier":"A","category":"HACK_THEFT","title":"Ο λογαριασμός Steam σας είναι πολύτιμος","summary":"Valve's official help text advising users that their Steam accounts are valuable and that attackers frequently compromise user email accounts to gain access.","quote":"Ο λογαριασμός Steam σας είναι πολύτιμος\n\nΈχουμε δει πολλούς χρήστες Steam να χάνουν πρόσβαση του λογαριασμού τους. Τις περισσότερες φορές ένας επιτιθέμενος έχει παραβιάσει τον λογαριασμό email του χρήστη. Ο λογαριασμός email μπορεί έπειτα να χρησιμοποιηθεί για να ...","source_url":"https://store.steampowered.com/promotion/twofactor?l=greek","source_host":"store.steampowered.com","source_status":"public_url","source_group":"0768538dbb900459d7e9","publication_date":"","language":"el","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a704ff2c5c","original_id":"ly_53745589842052","tier":"A","category":"RECOVERY_HIJACK","title":"Recuperarea unui cont Steam pierdut sau furat","summary":"This is official Steam help page text in Romanian explaining that users can always contact Steam Support to recover a lost or stolen account, even if they no longer remember their associated email, password, or phone number.","quote":"Recuperarea unui cont Steam pierdut sau furat\n\nMă tem că nu îmi voi putea recupera contul Poți contacta întotdeauna asistența Steam pentru a recupera un cont , chiar dacă nu-ți amintești adresa de e-mail, parola sau numărul de telefon asociat contului. Dacă procesul de recuperare îți ridică probleme, asigură-te că introduci datele pe care Steam le solicită la fiecare pas. De exemplu, dacă încerci să cauți un cont ...","source_url":"https://help.steampowered.com/ro/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"f8589a8e6ff461cfd48f","publication_date":"","language":"ro","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-ee4c2bc755","original_id":"ly_63708859886428","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support :: Återfå ett förlorat eller bortglömt Steam-konto","summary":"Steam Support help page text in Swedish providing instructions on how to recover a lost or forgotten Steam account and directing users to the item restoration policy page.","quote":"Steam Support :: Återfå ett förlorat eller bortglömt Steam-konto\n\nKontakta Steam Support om du inte längre har tillgång till e-postadressen som är kopplad till ditt Steam -konto. Hur kan jag skydda mitt konto? För mer information om hur du skyddar ett konto, läs guiden Rekommendationer för kontosäkerhet. Alla mina föremål då? Läs artikeln Steams policy om föremålsåterställning för mer information.","source_url":"https://help.steampowered.com/sv/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"d8445120cf33d0ec4119","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4fd90fba77","original_id":"ly_13295647802306","tier":"A","category":"RECOVERY_HIJACK","title":"Att återställa ett stulet eller kapat Steam-konto - Steam Support","summary":"Official Steam Support policy text explaining that users can attempt to recover their accounts via the help website, or contact Steam Support for assistance where support will verify ownership and restore the account.","quote":"Du kan använda hjälpwebbplatsen för att försöka att återställa ditt konto själv eller så kan du kontakta Steam Support om du behöver ytterligare hjälp. Om du inte kan slutföra återställningsprocessen själv, kommer Steam Support att verifiera att du äger kontot och sedan återställa det åt dig.","source_url":"https://help.steampowered.com/sv/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"690628d78aee6d9bd980","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-fd6e3f0e5f","original_id":"ly_76024044410797","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support :: Steams policy om föremålsåterställning","summary":"Steam Support states in its official policy that it does not restore items that have been moved from an account for any reason, including trades, gifts, market transactions, or deletions.","quote":"Steam Support återställer inte artiklar som har flyttats från ett konto, oavsett anledning. Detta inkluderar byten, gåvor, marknadstransaktioner eller borttagningar.","source_url":"https://help.steampowered.com/sv/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"609a779977df47ef5741","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-9e1d8582ba","original_id":"ly_79851750449262","tier":"A","category":"HACK_THEFT","title":"Steam Support","summary":"This is general landing page text from the Steam Support website explaining how to log in for help with games, account recovery, and refunds.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support , request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://support.steampowered.com/kb_cat.php?id=80","source_host":"support.steampowered.com","source_status":"public_url","source_group":"e0fe7420886575b3f092","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7de1072522","original_id":"ly_44641837914048","tier":"A","category":"BAN_NO_REASON","title":"Help me! My account is locked or banned. :: Steam Discussions","summary":"This text from Steam documentation explains that accounts are locked when they post or upvote suspicious content to allow the owner to secure their account, email, and computer.","quote":"When content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer.","source_url":"https://steamcommunity.com/discussions/forum/0/4202489789157892137/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"756f63b6d1c2488e8e69","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-600987693e","original_id":"ly_60262586616877","tier":"A","category":"RECOVERY_HIJACK","title":"Recovering a Lost or Forgotten Steam Account","summary":"This is official Steam help page text describing the process for recovering a lost or forgotten Steam account through self-recovery or by submitting an intake form to Steam Support.","quote":"Recovering a Lost or Forgotten Steam Account\n\nTry to self-recover your account or contact Steam Support: You can use the Help site to try to self recover your account. If you work through the recovery process on the help site and can't recover the account automatically, at the end of the process you'll be presented with an intake form to contact the Steam Support team for help.\nTry to self-recover your account or contact Steam Support: You can use the Help site to try to self recover your account. If you work through the recovery process on the help site and can't recover the account automatically, at the end of the process you'll be presented with an intake form to contact the Steam Support team for help.","source_url":"https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c9a83b47a4006ae1e136","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-e5b0b0ecdb","original_id":"ly_45334515478284","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support","summary":"Steam Support returned a generic system error message when attempting to handle a request, preventing the user from proceeding with their support ticket. No items, values, or specific dates were mentioned.","quote":"An error occurred trying to handle that request. Please give us a few minutes and try again.","source_url":"https://help.steampowered.com/en/","source_host":"help.steampowered.com","source_status":"public_url","source_group":"5d07ab464220495e8bc5","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66c8b210ed","original_id":"ly_52683498144282","tier":"A","category":"BAN_NO_REASON","title":"Steam Support :: Begrænset Steam-konto","summary":"This is a Steam Support help article explaining under what circumstances a Steam account gets restricted and how users are notified of bans or locks.","quote":"I hvilke tilfælde bliver en Steam-konto begrænset? Ejeren af den begrænsede konto bliver i de fleste tilfælde ikke kontaktet via e-mail af Steam Support. Normalt vises detaljerne om en låsning eller udelukkelse i en besked på kontoen, så længe begrænsningen er aktiv. Alle konti, som en person ejer, kan begrænses for overtrædelse af Steam -abonnentaftalen eller Steams ...","source_url":"https://help.steampowered.com/da/faqs/view/4F62-35F9-F395-5C23","source_host":"help.steampowered.com","source_status":"public_url","source_group":"4b030eb4b32bd509b80e","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-99d16b875d","original_id":"ly_62006267913422","tier":"A","category":"RECOVERY_HIJACK","title":"Recovering a Stolen or Hijacked Steam Account - Steam Support","summary":"This is official Steam Support policy text explaining how users can attempt to self-recover a stolen or hijacked account through the Help site or contact support for verification and recovery assistance.","quote":"Recovering a Stolen or Hijacked Steam Account Try to self-recover your account or contact Steam Support : You can use the Help site to try to self-recover your account or contact Steam Support if you are unable to. If you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.","source_url":"https://help.steampowered.com/en/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ea358936cae8aa0700b9","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-7163e9f4ae","original_id":"ly_31599304589025","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support - Account Stolen","summary":"This is published Steam policy text advising users that account compromises often stem from compromised email addresses and recommending password changes to secure accounts and assist recovery.","quote":"Steam accounts are commonly compromised after an associated email address is compromised. Changing the password on your email account will ensure a hijacker can't steal your Steam account a second time, or interfere with assistance from Steam Support .","source_url":"https://help.steampowered.com/en/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e56d3ddfdb198d2caf65","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-658ace00bc","original_id":"ly_78021945788963","tier":"A","category":"HACK_THEFT","title":"Steam Account Stolen? Recover Access and Check Trades","summary":"This is a general Steam Support help page title and introductory instruction advising users to secure their computer and email before recovering a compromised account.","quote":"Steam Account Stolen? Recover Access and Check Trades\n\nSecure your computer and email before recovering Steam . Review trades, purchases, devices, and API access separately from restoring the account password.","source_url":"https://hacked.com/how-to-recover-a-hacked-steam-account/","source_host":"hacked.com","source_status":"public_url","source_group":"0bea26eb0c0a8cf79250","publication_date":"","language":"sv","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f09f1f54e","original_id":"ly_80712515922959","tier":"A","category":"HACK_THEFT","title":"Steam Support :: Mine genstande mangler eller er blevet stjålet","summary":"This is the Danish title of a Steam Support help article regarding missing or stolen items.","quote":"Steam Support :: Mine genstande mangler eller er blevet stjålet","source_url":"https://testx-steam.c5game.com/steamhelp/da/faqs/view/3BDC-9523-C02B-7075","source_host":"testx-steam.c5game.com","source_status":"public_url","source_group":"0a29f8e7dac6dbc0c142","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f2d36640f","original_id":"ly_18167412532132","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support :: Mine genstande mangler eller er blevet stjålet","summary":"This is official Steam Support help page text in Danish regarding missing or stolen items, specifically addressing unfair trades and item scams where a partner pretended to be a middleman or friend.","quote":"Mine genstande mangler eller er blevet stjålet Se relaterede problemer nedenfor for mere information Uretfærdige byttehandler og genstandssvindel Du deltog i en byttehandel, hvor du følte dig snydt eller bedraget. Din byttepartner foregav at være en mellemmand med et godt ry eller en ven. Der blev tilbudt penge i bytte for dine genstande .","source_url":"https://help.steampowered.com/da/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"98164513042e83734b65","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d85327a76a","original_id":"ly_64496039839521","tier":"A","category":"RESTORE_REFUSED","title":"Steams politik om gendannelse af genstande - Steam Support","summary":"Steam Support's official policy states that they do not restore items lost from an account for any reason, including trades, market transactions, deletion, or gifting, placing the full responsibility of account security on the user.","quote":"Steam Support gendanner ikke genstande , som er forsvundet fra en konto uanset årsagen. Dette gælder byttehandler, markedstransaktioner, sletning eller gavegivning. Det er dit eget ansvar at sikre din Steam -konto. For at lave hurtige byttehandler eller salg på Steam-fællesskabsmarkedet skal din konto være beskyttet med Steam Guard-mobilauthenticator. Dette sikrer, at du er den eneste, som ...","source_url":"https://help.steampowered.com/da/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"1f5199e4cd4b1d085a27","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-14bf8ecf13","original_id":"ly_87815301823230","tier":"A","category":"RESTORE_REFUSED","title":"Zasady przywracania przedmiotów na Steam","summary":"Steam Support states in its official policy that it does not restore lost items regardless of the reason, placing full responsibility for account security on the user.","quote":"Zasady przywracania przedmiotów na Steam Pomoc techniczna Steam nie przywraca przedmiotów bez względu na powód ich utraty (w tym wymiany, transakcje na rynku, samodzielne usunięcie lub wręczenie jako prezent). Odpowiedzialność za bezpieczeństwo twojego konta Steam leży na tobie.","source_url":"https://help.steampowered.com/pl/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"4fcc29a5cd6160c4777c","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d83ef1db15","original_id":"ly_68402441553185","tier":"A","category":"RECOVERY_HIJACK","title":"Pomoc techniczna Steam :: Nie wiem, dlaczego moje zgłoszenie do Pomocy ...","summary":"Steam Support help page text advising users how to secure their account after a closed ticket, including revoking authorized devices, changing passwords, and scanning for malware.","quote":"Zgłoszenie zamknięte ? Zabezpiecz swoje konto Steam : Sprawdź listę autoryzowanych urządzeń dla twojego konta. Jeżeli coś wydaje się dziwne, użyj opcji Wyloguj się zewsząd. Zmień hasło do swojego konta Steam . Sprawdź bezpieczeństwo twojego adresu e-mail i innych powiązanych kont. Zaktualizuj hasła, jeśli masz jakieś obawy. Przeskanuj swój system w poszukiwaniu złośliwego ...","source_url":"https://help.steampowered.com/pl/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"12efddd26a381fd8aacf","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-c862ea5daa","original_id":"ly_44165763399064","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Zamykanie zgłoszenia w systemie support bez odpowiedzi","summary":"Steam support policy text explaining that a support ticket can be closed without an answer and treated as spam if the player repeatedly opens new tickets after an answer has already been provided.","quote":"Zgłoszenie może zostać zamknięte bez odpowiedzi jeżeli odpowiedź została udzielona w tym temacie, a gracz otwiera ciągle nowe zgłoszenia. Wówczas traktowane są takie tickety jako spam.","source_url":"https://board.pl.metin2.gameforge.com/index.php?thread/154702-zamykanie-zg%C5%82oszenia-w-systemie-support-bez-odpowiedzi/","source_host":"board.pl.metin2.gameforge.com","source_status":"public_url","source_group":"61078303ceeda27414af","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a463571895","original_id":"ly_62811860439716","tier":"A","category":"HACK_THEFT","title":"Steam Support","summary":"This is a general description and navigation text from the Steam Support landing page explaining how users can get help with their accounts, games, and password resets.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://storehelp.steampowered.com/","source_host":"storehelp.steampowered.com","source_status":"public_url","source_group":"a96981593f4262162522","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f7e1713d6","original_id":"ly_72951049766314","tier":"A","category":"BAN_NO_REASON","title":"Konto Steam zablokowane przez Alert dla społeczności - jak zdjąć blokadę?","summary":"This is a Steam help article or guide title regarding how to remove a Community Alert ban on a Steam account.","quote":"Konto Steam zablokowane przez Alert dla społeczności - jak zdjąć blokadę?\n\nKonto Steam zablokowane przez Alert dla społeczności? Sprawdź, co oznacza blokada za podejrzane treści i jak zgłosić sprawę do Pomocy Steam .\nKonto Steam zablokowane przez Alert dla społeczności? Sprawdź, co oznacza blokada za podejrzane treści i jak zgłosić sprawę do Pomocy Steam .","source_url":"https://reactor.pl/konto-steam-zablokowane-alert-dla-spolecznosci/","source_host":"reactor.pl","source_status":"public_url","source_group":"0ad152f502d051c24791","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb4f6a0fea","original_id":"ly_63487331257719","tier":"A","category":"BAN_NO_REASON","title":"Społeczność Steam :: Poradnik :: Bans on Steam - Steam Community","summary":"This text is from a Steam Community guide explaining what a Steam Community ban is and why it restricts access to community features.","quote":"The Steam Community Ban is a ban which restricts access to the Steam Community features for breaking the Rules and Guidelines or as a result of a lock placed on your account.","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?l=polish&id=961168214","source_host":"steamcommunity.com","source_status":"public_url","source_group":"740d92a28204ffb9a679","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38cce4dfd6","original_id":"ly_40112877310196","tier":"A","category":"RECOVERY_HIJACK","title":"Jak odzyskać konto Steam? Poradnik krok po kroku","summary":"This is a published help guide advising users to contact Steam Support via the help portal and provide ownership information if their account is hijacked.","quote":"W takiej sytuacji skontaktuj się bezpośrednio ze Steam Support przez portal pomocy. Opisz, że konto zostało przejęte, i podaj informacje pozwalające potwierdzić, że należało do Ciebie.","source_url":"https://www.korpol.pl/jak-odzyskac-konto-steam-poradnik-krok-po-kroku/","source_host":"www.korpol.pl","source_status":"public_url","source_group":"34c04cab413df61eb071","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39e5ec95fe","original_id":"ly_36704566612730","tier":"A","category":"RESTORE_REFUSED","title":"Політика відновлення предметів у Steam","summary":"Valve's official policy states that Steam Support does not restore items that are no longer on an account due to any reason such as trades, market sales, deletions, or gifts.","quote":"Політика відновлення предметів у Steam Служба підтримки Steam не відновлює предмети, яких більше немає на акаунті з будь-яких причин (обмін, продаж на ринку спільноти, видалення чи дарунок).","source_url":"https://help.steampowered.com/uk/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c35255ff97e23d539229","publication_date":"","language":"uk","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6cae810525","original_id":"ly_55563333380672","tier":"A","category":"RESTORE_REFUSED","title":"Украли вещи :: Русскоязычный Форум","summary":"Valve's policy text states that the company is not responsible for the use of a user's password and account or any activity resulting from them.","quote":"\"Valve\" не несет ответственности за использование вашего пароля и Аккаунта или за любое взаимодействие и деятельность в \" Steam \", ставшие результатом использования вашего имени пользователя и ...","source_url":"https://steamcommunity.com/discussions/forum/26/4133809158964575297/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d28bfd9365f4610bea18","publication_date":"","language":"uk","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05f4257c03","original_id":"ly_58511192423113","tier":"A","category":"RESTORE_REFUSED","title":"Steam Item Restoration Policy - Steam Support","summary":"Valve's official item restoration policy states that Steam Support does not restore items lost through trades, market transactions, deletions, or gifting, placing full responsibility for account security on the user.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fd62c4892c978c7db9e4","publication_date":"","language":"bg","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-caa70133fb","original_id":"ly_18292677943861","tier":"A","category":"RESTORE_REFUSED","title":"Steam вече няма да се върне откраднатите предмети, DOTA 2","summary":"Steam policy text stating that Steam will no longer return stolen items in Dota 2, referencing the implementation of the Steam Guard Mobile Authenticator to secure trades and market transactions.","quote":"Steam вече няма да се върне откраднатите предмети, DOTA 2","source_url":"https://bg.hallowedgaming.com/experts/steam-veche-njama-da-se-vrne-otkradnatite-predmeti.html","source_host":"bg.hallowedgaming.com","source_status":"public_url","source_group":"4d1c8527100ed9ba8880","publication_date":"","language":"bg","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2f24e7088","original_id":"ly_61975187570310","tier":"A","category":"RESTORE_REFUSED","title":"Steam поддръжка :: Артикулите ми липсват или са били откраднати","summary":"This is a Steam Support help page text in Bulgarian regarding missing or stolen items and unfair trades.","quote":"Артикулите ми липсват или са били откраднати Прегледайте свързаните проблеми по-долу за още информация. Несправедливи търговии и измами с артикули","source_url":"https://help.steampowered.com/bg/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"84231db876cd4ccb0089","publication_date":"","language":"bg","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-a3f593383c","original_id":"ly_38674291420734","tier":"A","category":"RECOVERY_HIJACK","title":"Steam поддръжка - Откраднат акаунт","summary":"This is an excerpt from a Steam support or help page in Bulgarian advising users on the steps to take if their Steam account has been stolen or hacked, prior to recovery.","quote":"Ако Steam акаунтът Ви е бил откраднат или хакнат, трябва да изпълните стъпките по-долу, преди възвръщането му. Така ще се подсигурите, че той няма да бъде откраднат отново.","source_url":"https://help.steampowered.com/bg/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c8ca897a659584899d8c","publication_date":"","language":"bg","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-351b55c460","original_id":"ly_26126931949033","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Destek talebim kapatıldı ve nedenini bilmiyorum","summary":"Official Steam Support policy text explaining how support tickets can be marked as solved by the user or automatically closed after 14 days of inactivity.","quote":"Açık bir Steam Destek talebine eriştiğiniz zaman talebi çözüldü olarak işaretleyerek kapatabilirsiniz. Sorunun çözüldüğünden emin değilseniz destek taleplerini kapatmanız tavsiye edilmez. Bir destek talebi 14 gündür kullanıcının yanıtını bekliyorsa, talep otomatik olarak kapanır.","source_url":"https://help.steampowered.com/tr/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"af2baa280a8a6d0f70db","publication_date":"","language":"tr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-00317470af","original_id":"ly_23531812473743","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Destek talebim kapatıldı ve nedenini bilmiyorum","summary":"Steam Support documentation provides guidance on securing an account after a support ticket has been closed. It instructs users to check authorized devices, revoke unfamiliar sessions, change passwords, and verify email security.","quote":"Destek talebiniz kapatıldı mı? Şunları yaparak Steam hesabınızı güvence altına alın: Hesabınızdaki Yetkilendirilmiş Aygıtlar bölümünü kontrol edin. Tanıdık gelmeyen bir aygıt varsa Tüm aygıtlardan çıkış yap seçeneğini kullanın. Steam hesabınızın parolasını değiştirin. E-postanızın ve diğer ilişkili hesaplarınızın güvenliğini kontrol edin.","source_url":"https://help.steampowered.com/tr/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"af2baa280a8a6d0f70db","publication_date":"","language":"tr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-280c24b0aa","original_id":"ly_28324452639253","tier":"A","category":"BAN_NO_REASON","title":"Steam Destek :: CS2 - Rekabetçi bekleme süreleri ve yasaklamalar","summary":"Steam Support states on its help page that Counter-Strike competitive cooldowns and bans cannot be appealed, removed, or reduced by support staff, and are only reversed automatically by the servers if deemed incorrect.","quote":"Counter-Strike bekleme sürelerine itiraz edilemez ve bunlar Steam Destek tarafından kaldırılamaz veya kısaltılamaz. Eğer otomatik bir şekilde belirlenen ve uygulanan bir bekletme süresi veya yasaklamanın hatalı olduğuna karar verilirse, bu yasaklama veya bekletme süresi sunucularımız tarafından otomatik bir şekilde geri alınacaktır. Eğer bu sistemi topluluk ile tartışmak ...","source_url":"https://help.steampowered.com/tr/faqs/view/7580-7bdb-1c9a-ac67","source_host":"help.steampowered.com","source_status":"public_url","source_group":"2791e09b3026b24453a5","publication_date":"","language":"tr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d06ed06766","original_id":"ly_34948945351824","tier":"A","category":"BAN_NO_REASON","title":"Vac ban itiraz! :: VAC Discussion - Steam Community","summary":"Steam policy text stating that VAC bans are permanent, non-negotiable, cannot be removed by Steam Support, and are only removed automatically if proven to be a mistake.","quote":"VAC yasaklamaları kalıcıdır, tartışmaya açık değildir ve Steam Destek tarafından kaldırılamazlar. Eğer VAC yasaklamasının bir hata sonucu verildiğine karar verilirse, otomatik olarak kaldırılacaktır.","source_url":"https://steamcommunity.com/discussions/forum/9/1474222499230252342/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"602a6da0306c7e453961","publication_date":"","language":"tr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1eeb69fad3","original_id":"ly_27360142748204","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Community :: Guide :: How To Recover Your Account","summary":"This is published Steam help documentation explaining how users can use an account-specific recovery link from email notification alerts to lock their account if unauthorized changes occur.","quote":"Steam will send you an email informing you about the change: If you receive that email even though you did not change anything, then click \"use this account specific recovery link\" to lock your account, to prevent the hijacker from doing anything harmful with it.","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560Do","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ac3a01e5f6e6e0eff92","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4c40b438a","original_id":"ly_11385425254406","tier":"A","category":"RECOVERY_HIJACK","title":"Gendannelse af en mistet eller glemt Steam-konto","summary":"Steam policy text in Danish explaining how users can attempt to recover a lost or forgotten Steam account using the help page or by contacting Steam Support if automated recovery fails.","quote":"Gendannelse af en mistet eller glemt Steam-konto\n\nForsøg at gendanne din konto selv, eller kontakt Steam Support: Du kan bruge hjælpesiden til at forsøge at gendanne din konto selv. Hvis du forsøger at anvende gendannelsesprocessen på hjælpesiden, og ikke kan gendanne din konto automatisk, får du til sidst i processen vist en formular, du kan bruge til at kontakte Steam Support for at få hjælp. Når du kontakter Steam Support, så ...","source_url":"https://help.steampowered.com/da/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"f8f7da931280d9f53fce","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-51f363eca6","original_id":"ly_75655931950940","tier":"A","category":"RECOVERY_HIJACK","title":"Recovering a Stolen or Hijacked Steam Account","summary":"This is official Steam help documentation explaining the account recovery process for stolen or hijacked accounts. It instructs users to attempt self-recovery via the Help site or contact Steam Support for assistance and ownership verification.","quote":"Recovering a Stolen or Hijacked Steam Account Try to self-recover your account or contact Steam Support: You can use the Help site to try to self-recover your account or contact Steam Support if you are unable to. If you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.","source_url":"https://help.steampowered.com/en/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ea358936cae8aa0700b9","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-b03a0f6809","original_id":"ly_85677779917193","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Account Stolen? Recovery Steps to Take First","summary":"Steam help page text outlining the recovery steps for a stolen account, noting that recovery may be possible even if account credentials were changed by an unauthorized party.","quote":"Use the official Steam Support recovery page Recover the account through the official Steam Support stolen account page. Steam says recovery may still be possible even if someone changed the email, password, or phone number connected to the account. Change your email password too Your email account is part of the same problem.","source_url":"https://www.fixgamingchannel.com/steam-account-stolen-what-to-do-first/","source_host":"www.fixgamingchannel.com","source_status":"public_url","source_group":"035d32a321577db402e5","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6150a778f3","original_id":"ly_80511169816928","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support :: Min Steam-supportsag blev lukket, og jeg ved ikke hvorfor","summary":"Steam Support notified the user that their support ticket was closed by a staff member because the issues were addressed or fell outside Steam Support's scope.","quote":"Lukket af en Steam Support-medarbejder Medarbejdere kan lukke supportsager, når de har adresseret de problemer, som Steam Support kan hjælpe dig med. Dette sker typisk, når problemet er blevet løst, eller det primære emne i supportsagen ligger uden for Steam Supports område.","source_url":"https://help.steampowered.com/da/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"8797cee9a0bbc9520959","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-7f0d19a6db","original_id":"ly_48508731998309","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support :: Mitt supportärende stängdes och jag vet inte varför","summary":"This is an excerpt from a Steam Support help page explaining the reasons why a support ticket might be closed, either by user choice or automatically due to 14 days of inactivity.","quote":"Stängt efter eget val När du går till ett öppet Steam -supportärende finns alternativet att markera det som löst genom att stänga det. Vi föreslår att du inte stänger ärendet själv, om det nu inte är så att problemet är löst. Stängt på grund av inaktivitet Supportärenden stängs automatiskt om det har väntat på svar från dig i 14 dagar.","source_url":"https://help.steampowered.com/sv/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e01deba8092cf55a74d8","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-a957746115","original_id":"ly_72406056162050","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support - Konto stjålet","summary":"Official Steam Support help page text advising users to review specific security steps before recovering a stolen or hijacked Steam account.","quote":"Hvis din Steam-konto er blevet stjålet eller hijacked, så bør du gennemgå trinnene nedenfor, før du gendanner din konto , for at sikre, at kontoen ikke bliver stjålet igen.","source_url":"https://help.steampowered.com/da/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"07edcf16e78a2e8c8754","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-3c9924e03d","original_id":"ly_25021352843866","tier":"A","category":"BAN_NO_REASON","title":"Steam Support - Jeg har et spørgsmål om en udelukkelse i Steam ...","summary":"Steam support help page text in Danish explaining how users can request more information or appeal a community discussion ban.","quote":"Hvis din konto har modtaget en udelukkelse i Steam -diskussionerne, kan du bruge formularen nedenfor til at anmode om mere information eller til at anke beslutningen.","source_url":"https://help.steampowered.com/da/wizard/HelpWithSteamIssue/?issueid=416","source_host":"help.steampowered.com","source_status":"public_url","source_group":"202e705b6232b012b0d2","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-e6158bcfd8","original_id":"ly_53804448350487","tier":"A","category":"BAN_NO_REASON","title":"Jeg er blevet VAC bannet uden grund :: VAC Discussion - Steam Community","summary":"Valve's official policy stating that VAC bans are permanent, non-negotiable, cannot be removed by Steam Support, and are only removed automatically if determined to be issued in error.","quote":"VAC-udelukkelser er permanente, kan ikke forhandles og kan ikke fjernes af Steam Support. Hvis det afgøres, at en VAC-udelukkelse fejlagtigt er blevet udstedt, så fjernes den automatisk.","source_url":"https://steamcommunity.com/discussions/forum/9/3006676913261554200/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"76cad854bcbcbc6f0962","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06549a5f02","original_id":"ly_37860903873674","tier":"A","category":"BAN_NO_REASON","title":"VAC-integration (Steamworks-dokumentation)","summary":"Valve's official Steamworks documentation states that VAC bans are tied to a user's account and the only way to remove a ban is to create a new Steam account and buy the game again.","quote":"Udelukkelser er bundet til en brugers konto , så den eneste måde for en bruger at få sin udelukkelse fjernet, er at oprette en ny Steam-konto og købe en ny kopi af spillet.","source_url":"https://partner.steamgames.com/doc/features/anticheat/vac_integration?l=danish","source_host":"partner.steamgames.com","source_status":"public_url","source_group":"00807b87ad78ae4b0e83","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26cfe3c899","original_id":"ly_30507693881650","tier":"A","category":"RECOVERY_HIJACK","title":"Gendannelse af en stjålet eller hijacket Steam-konto","summary":"This is an excerpt from a Steam Help article in Danish regarding the recovery of a stolen or hijacked Steam account and how to provide proof of ownership to Steam Support.","quote":"Gendannelse af en stjålet eller hijacket Steam-konto\n\nArtiklen Sådan beviser du ejerskab af din konto indeholder en liste over alle oplysninger, du kan give til Steam Support for at hjælpe dem med at gendanne din konto . Hvordan kan jeg beskytte min konto ? For yderligere oplysninger om beskyttelse af din konto bedes du læse vores kontosikkerhedsanbefalinger og vores artikel om konto -phishing.","source_url":"https://help.steampowered.com/da/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ae9aefb01e6099ec09a8","publication_date":"","language":"da","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-67545b256f","original_id":"ly_32265975306246","tier":"A","category":"RESTORE_REFUSED","title":"Steamin tuki :: Steam-esineiden palautuskäytännöt","summary":"Steam Support states in its official policy that it will under no circumstances restore items transferred away from an account, covering trades, Community Market transactions, item deletions, and gifts, placing full responsibility on the user for account security.","quote":"Steamin tuki ei palauta tililtä muualle siirrettyjä esineitä missään tapauksessa. Tämä koskee vaihtokauppoja, yhteisön kauppapaikan osto- ja maksutapahtumia, esineiden poistoa ja lahjoittamista. Steam -tilisi suojaus on sinun vastuullasi.","source_url":"https://help.steampowered.com/fi/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"648299780f4714b74999","publication_date":"","language":"fi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-36e2fd05f0","original_id":"ly_83253205652025","tier":"A","category":"RECOVERY_HIJACK","title":"Steamin tuki :: Varastetun tai kaapatun Steam-tilin palauttaminen","summary":"This is official Steam Support policy text in Finnish explaining how users can request the recovery of a stolen or hijacked Steam account by proving ownership.","quote":"Steamin tuki :: Varastetun tai kaapatun Steam-tilin palauttaminen\n\nTilin omistajuuden todistaminen Voit aina pyytää Steam -tukea palauttamaan tilisi, jos joku on vaikka vaihtanut tilin sähköpostiosoitettasi, salasanan tai puhelinnumeron. Jos palautusprosessissa tulee ongelmia, varmista, että syötät kaikki Steamin vaatimat tiedot. Esimerkiksi tiliä etsittäessä Steamin tilinpalautusjärjetelmä pyytää sinun sähköpostiosoitettasi, ei tilin ...","source_url":"https://help.steampowered.com/fi/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e376603e611027a45e62","publication_date":"","language":"fi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-88862608e0","original_id":"ly_53440299731090","tier":"A","category":"RECOVERY_HIJACK","title":"Kuinka palauttaa kaapattu tai varastettu Steam-tili?","summary":"This is an excerpt from a Steam support or help page in Finnish, detailing how users can recover a hijacked or stolen Steam account. It serves as official policy and informational text rather than a personal support response.","quote":"Kuinka palauttaa kaapattu tai varastettu Steam-tili?\n\nJoten, kuinka kaapattu tai varastettu Steam-tili palautetaan? Älä huoli - annamme yksityiskohtaiset ohjeet mitä tehdä seuraavaksi. Ilmeisesti paras ratkaisu olisi olla hakkeroitumatta Steam -tilillesi.","source_url":"https://hdgatewaynews.com/fi/advices/13477-how-to-recover-hijacked-or-stolen-steam-account","source_host":"hdgatewaynews.com","source_status":"public_url","source_group":"864e0b8cba79c5dbad60","publication_date":"","language":"fi","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6032651b9","original_id":"ly_90866913924203","tier":"A","category":"RESTORE_REFUSED","title":"Steams retningslinjer for gjenoppretting av gjenstander - Steam Support","summary":"Steam Support's published policy states that they do not restore items that have left an account for any reason, placing the full responsibility of account security on the user.","quote":"Steams kundestøtte gjenoppretter ikke gjenstander som har forlatt en konto uansett grunn, inkludert byttehandel, markedstransaksjoner, sletting eller som gave. Du er ansvarlig for sikkerheten til Steam -kontoen din.","source_url":"https://help.steampowered.com/no/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"1bae1784b44410a1b7cf","publication_date":"","language":"no","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-c974635fc6","original_id":"ly_84991166304346","tier":"A","category":"RECOVERY_HIJACK","title":"Att återställa ett stulet eller kapat Steam-konto","summary":"Official Steam Support policy text explaining how users can attempt to recover a stolen or hijacked account themselves or contact Steam Support for ownership verification and account restoration.","quote":"Försök att återställa ditt konto själv eller kontakta Steam Support: Du kan använda hjälpwebbplatsen för att försöka att återställa ditt konto själv eller så kan du kontakta Steam Support om du behöver ytterligare hjälp. Om du inte kan slutföra återställningsprocessen själv, kommer Steam Support att verifiera att du äger kontot och sedan återställa det åt dig.","source_url":"https://help.steampowered.com/sv/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"690628d78aee6d9bd980","publication_date":"","language":"no","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-49aa4655fc","original_id":"ly_76989742160776","tier":"A","category":"RESTORE_REFUSED","title":"ฝ่ายสนับสนุน Steam :: ไอเท็มของฉันหายไปหรือถูกขโมย","summary":"This is an excerpt from a Steam Support help page in Thai regarding missing items or gifts that were removed from an account after a successful trade.","quote":"หลังจากที่แลกเปลี่ยนเป็นของขวัญโดยอาศัย Steam สำเร็จแล้ว เกมนั้นก็ถูกลบออกจากบัญชีของคุณ ไม่ได้รับรางวัลไอเท็มอย่างถูกต้อง","source_url":"https://help.steampowered.com/th/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"0059fb422e310f360a52","publication_date":"","language":"th","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-c85a384352","original_id":"ly_19337115112060","tier":"A","category":"RESTORE_REFUSED","title":"Valve เปลี่ยนนโยบายไม่คืน Item หากคุณถูกหลอกใน Steam","summary":"This text outlines Valve's policy change regarding the refusal to restore items lost due to scams or trade fraud on Steam. Previously, users could request item recovery from Steam Support, but the policy was updated to no longer return items. No specific monetary loss, date, or ticket ID is provided.","quote":"Valve เปลี่ยนนโยบายไม่คืน Item หากคุณถูกหลอกใน Steam\n\nก่อนหน้านี้หากคุณถูก Scam หรือถูกหลอกในการแลกเปลี่ยน Item สิ่งของผ่านระบบ Steam Trade คุณสามารถขอร้องให้ Steam คืน Item ...\nก่อนหน้านี้หากคุณถูก Scam หรือถูกหลอกในการแลกเปลี่ยน Item สิ่งของผ่านระบบ Steam Trade คุณสามารถขอร้องให้ Steam คืน Item ...","source_url":"https://www.gamingdose.com/news/valve-%E0%B9%80%E0%B8%9B%E0%B8%A5%E0%B8%B5%E0%B9%88%E0%B8%A2%E0%B8%99%E0%B8%99%E0%B9%82%E0%B8%A2%E0%B8%9A%E0%B8%B2%E0%B8%A2%E0%B9%84%E0%B8%A1%E0%B9%88%E0%B8%84%E0%B8%B7%E0%B8%99-item-%E0%B8%AB/","source_host":"www.gamingdose.com","source_status":"public_url","source_group":"f458d5887191ec9e6ef4","publication_date":"","language":"th","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2c5931198","original_id":"ly_49958194379163","tier":"A","category":"BAN_NO_REASON","title":"ฝ่ายสนับสนุน Steam :: ถูกแบนโดยผู้พัฒนาเกม (การแบนจากเกม)","summary":"This is an official Steam support help page explaining game bans issued by game developers and how they appear on user profiles.","quote":"ฝ่ายสนับสนุน Steam :: ถูกแบนโดยผู้พัฒนาเกม (การแบนจากเกม)\n\nเมื่อไม่นานมานี้ ได้มีการเพิ่มการแบนจากเกมในหน้าโปรไฟล์ Steam ของผู้ใช้ ซึ่งมีเหตุผลในการดำเนินการนี้ 2 ประการ เหตุผลประการ ...\nเมื่อไม่นานมานี้ ได้มีการเพิ่มการแบนจากเกมในหน้าโปรไฟล์ Steam ของผู้ใช้ ซึ่งมีเหตุผลในการดำเนินการนี้ 2 ประการ เหตุผลประการ ...","source_url":"https://help.steampowered.com/th/faqs/view/46DB-4CEC-F7E9-49E5","source_host":"help.steampowered.com","source_status":"public_url","source_group":"15c28c8875d09ccd4e1a","publication_date":"","language":"th","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4456908aad","original_id":"ly_50010875949790","tier":"A","category":"RESTORE_REFUSED","title":"Hỗ trợ Steam :: Vật phẩm của tôi bị mất hoặc đánh cắp","summary":"Steam Support help article explaining that items missing from normal gameplay drops may have been deleted due to reasons unrelated to theft, such as a VAC ban or trade ban.","quote":"Bạn không nhận vật phẩm rơi qua trải nghiệm chơi thông thường. Vật phẩm đã bị xóa Nếu vật phẩm bị xóa hoặc gỡ bỏ khỏi tài khoản của bạn, có thể đến từ một nguyên do không liên quan, như lệnh cấm VAC hoặc cấm trao đổi.","source_url":"https://help.steampowered.com/vi/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"818a7dace325abf28016","publication_date":"","language":"vi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d4e4590861","original_id":"ly_38086500665159","tier":"A","category":"RESTORE_REFUSED","title":"Is there any way to get back my stolen items? :: Help and Tips","summary":"Valve's official help page states that Steam Support does not restore items that have left accounts through trades, market transactions, deletions, or gifting, placing the responsibility of account security entirely on the user.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"id","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1dc532016","original_id":"ly_37050719516956","tier":"A","category":"RESTORE_REFUSED","title":"Bantuan Steam :: Kebijakan Pemulihan Item Steam - Steam Support","summary":"Steam Support states in its official policy that it cannot recover items lost from accounts due to trading, market transactions, deletion, or gifting.","quote":"Bantuan Steam tidak bisa memulihkan item - item yang sudah hilang dari akun karena berbagai alasan, termasuk pertukaran, transaksi pasar, penghapusan, atau pengiriman hadiah.","source_url":"https://help.steampowered.com/id/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"bc08cbad2c681e3e7d41","publication_date":"","language":"id","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-96200d474b","original_id":"ly_73702967755749","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support :: Steam Item Restoration Policy","summary":"Steam Support states its official policy that lost items are not restored to prevent item duplication and negative impacts on the Steam Community Market economy.","quote":"Steam Support does not restore lost items . Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items .","source_url":"https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fd62c4892c978c7db9e4","publication_date":"","language":"id","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-70f86c33dc","original_id":"ly_19320765321198","tier":"A","category":"RECOVERY_HIJACK","title":"Memulihkan Akun Steam yang Dicuri atau Diretas","summary":"This is an official Steam help page article in Indonesian explaining how the account recovery system uses the user's email address to identify accounts or provide recovery options if the email was changed.","quote":"Sebagai contoh, saat mencari sebuah akun , sistem pemulihan akun Steam meminta alamat email milikmu, dan bukan alamat email yang tertaut ke akun yang dicari. Memasukkan alamat email seperti yang diperintahkan akan membantu Steam untuk mengidentifikasi akunmu, atau memberikan opsi lainnya untuk menemukan akun jika alamat email telah diubah.","source_url":"https://help.steampowered.com/id/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"73bee42beaff0f962d59","publication_date":"","language":"id","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-597dd0af16","original_id":"ly_31627726731747","tier":"A","category":"RECOVERY_HIJACK","title":"अपहृत या चोरी हुए स्टीम खाते को कैसे पुनर्प्राप्त करें?","summary":"This is a Steam help page article in Hindi detailing the initial steps to recover a hijacked or stolen Steam account, such as scanning for malware, changing passwords, and checking account status.","quote":"अपहृत या चोरी हुए स्टीम खाते को कैसे पुनर्प्राप्त करें?\n\nस्टेप 1। मैलवेयर के लिए अपने डिवाइस को स्कैन करें चरण दो। अपने ईमेल और स्टीम का पासवर्ड बदलें चरण 3। अपने स्टीम खाते की जांच करें जब आप लॉग इन नहीं कर सकते ...","source_url":"https://hdgatewaynews.com/hi/advices/13477-how-to-recover-hijacked-or-stolen-steam-account","source_host":"hdgatewaynews.com","source_status":"public_url","source_group":"ca43fa8152b79de085f6","publication_date":"","language":"hi","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79c8c35b66","original_id":"ly_10266206108189","tier":"A","category":"RESTORE_REFUSED","title":"إنشاء حساب ستيم وحمايته: من التسجيل إلى استعادة الحساب المسروق","summary":"Official Steam Support policy stating that while hijacked accounts can be recovered after ownership verification, items that have left the account through trades, community market sales, or deletion will not be restored under any circumstances, even if the account was proven to be stolen.","quote":"ما لا يستعيده Steam Support الوصول إلى الحساب يُستعاد بعد التحقق من الملكية، أما العناصر التي خرجت من الحساب فلا تُستعاد — لا بتبادل ولا ببيع في المتجر المجتمعي ولا بحذف — حتى لو أثبت أن الحساب سُرق.","source_url":"https://gamesmix.net/guides/tech-guides/create-and-secure-steam-account/","source_host":"gamesmix.net","source_status":"public_url","source_group":"24d3ab22089fc55e0202","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b92a9cfe75","original_id":"ly_20128814946617","tier":"A","category":"HACK_THEFT","title":"Steam Support - I forgot my Steam Account name or password","summary":"This is public Steam Support help page text providing general instructions on how to recover a forgotten account or password.","quote":"Steam Support - I forgot my Steam Account name or password\n\nLog in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/wizard/HelpWithLoginInfo","source_host":"help.steampowered.com","source_status":"public_url","source_group":"1834287488dc27cfd262","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-8a8c3ed399","original_id":"ly_81925014306930","tier":"A","category":"RECOVERY_HIJACK","title":"Steam هل سُرق حسابك؟ إليك خطوات الاستعادة التي يجب اتخاذها أولاً","summary":"This is a Steam help or policy text advising users on initial steps to take in the event of account theft, including securing the device and email, and contacting Steam Support for recovery.","quote":"إذا كان لديك Steam في حال سرقة حسابك، قم بتأمين جهازك وبريدك الإلكتروني أولاً، ثم استرجع الحساب من خلال Steam الدعم، التحقق Steam احمِ أصدقاءك، وحذرهم.","source_url":"https://www.fixgamingchannel.com/ar/steam-account-stolen-what-to-do-first/","source_host":"www.fixgamingchannel.com","source_status":"public_url","source_group":"57bc8c2cfbeaaa763514","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46797da2b6","original_id":"ly_44598421110397","tier":"A","category":"RECOVERY_HIJACK","title":"Recovering a Lost or Forgotten Steam Account","summary":"Steam official help page instructions explaining how users can attempt to self-recover a lost account and access the intake form for Steam Support if automated recovery fails.","quote":"You can use the Help site to try to self recover your account. If you work through the recovery process on the help site and can't recover the account automatically, at the end of the process you'll be presented with an intake form to contact the Steam Support team for help.","source_url":"https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c9a83b47a4006ae1e136","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-783faeb306","original_id":"ly_55530629123859","tier":"A","category":"HACK_THEFT","title":"Steam Support - Account Issues","summary":"This is general informational text from the Steam Support landing page explaining how to access help for account issues.","quote":"Steam Support - Account Issues\n\nLog in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/ar/wizard/HelpWithAccount","source_host":"help.steampowered.com","source_status":"public_url","source_group":"cdaea738b6ccc68ac279","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-5d37d799f2","original_id":"ly_47251721015282","tier":"A","category":"BAN_NO_REASON","title":"حظر الحساب: الحساب محظور: خطوات إلغاء الحظر واستعادة التحكم","summary":"Valve published help page text in Arabic regarding account bans and preventive measures to secure the account and reduce the chances of closure.","quote":"حظر الحساب: الحساب محظور: خطوات إلغاء الحظر واستعادة التحكم\n\nمن خلال اتباع الخطوات اللازمة لحل عمليات حظر الحساب وتنفيذ التدابير الوقائية، يمكنك تقليل فرص إغلاق حسابك وضمان تجربة آمنة عبر الإنترنت.\nمن خلال اتباع الخطوات اللازمة لحل عمليات حظر الحساب وتنفيذ التدابير الوقائية، يمكنك تقليل فرص إغلاق حسابك وضمان تجربة آمنة عبر الإنترنت.","source_url":"https://fastercapital.com/arabpreneur/%D8%AD%D8%B8%D8%B1-%D8%A7%D9%84%D8%AD%D8%B3%D8%A7%D8%A8--%D8%A7%D9%84%D8%AD%D8%B3%D8%A7%D8%A8-%D9%85%D8%AD%D8%B8%D9%88%D8%B1--%D8%AE%D8%B7%D9%88%D8%A7%D8%AA-%D8%A5%D9%84%D8%BA%D8%A7%D8%A1-%D8%A7%D9%84%D8%AD%D8%B8%D8%B1-%D9%88%D8%A7%D8%B3%D8%AA%D8%B9%D8%A7%D8%AF%D8%A9-%D8%A7%D9%84%D8%AA%D8%AD%D9%83%D9%85.html","source_host":"fastercapital.com","source_status":"public_url","source_group":"a30e04ee91596a6f7502","publication_date":"","language":"ar","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f45eb18de7","original_id":"ly_91116849103281","tier":"A","category":"BAN_NO_REASON","title":"Steam Destek :: CS2 - İletişim Cezaları","summary":"Steam Support policy states that communication warnings and penalties cannot be appealed and will not be manually removed from accounts.","quote":"İletişim uyarısına veya cezasına itiraz edebilir miyim? Hayır. İletişim uyarıları ve cezalarına itiraz edilemez ve bunlar hesaplardan manuel olarak kaldırılamaz.","source_url":"https://help.steampowered.com/tr/faqs/view/3E8D-FA11-0704-C0CD","source_host":"help.steampowered.com","source_status":"public_url","source_group":"5d455a8f41d41641f153","publication_date":"","language":"tr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-b0a379c198","original_id":"gm_30215203132210","tier":"A","category":"RECOVERY_HIJACK","title":"Providing Proof of Ownership - Steam Support","summary":"This text is a boilerplate header/navigation snippet from a Steam Support help page regarding proof of ownership, containing no user complaints or support responses.","quote":"Steam Support :: Providing Proof of Ownership","source_url":"https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A","source_host":"help.steampowered.com","source_status":"public_url","source_group":"562a9c31593095e37405","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-74371921ab","original_id":"gm_31426644226348","tier":"A","category":"RECOVERY_HIJACK","title":"//DONE: Reclaiming a hijacked account question... help fast - Team Fortress 2 Discussions - backpack.tf forums","summary":"A user named Rapan experienced an account hijacking on February 10, 2015. Steam Support responded requesting account ownership verification details such as credit card or PayPal information to investigate the issue. The user later reported getting the account back with all items intact.","quote":"Hello Rapan,\n\nThank you for contacting Steam Support.\n\nWe apologize for the delay.\n\nIn order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).\n\nIf you purchased software through Steam with a credit card, please reply to this message with the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).\n\nIf you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.\n\nIf you registere","source_url":"https://forums.backpack.tf/topic/31447-done-reclaiming-a-hijacked-account-question-help-fast/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"2c8e7dad6bb133d98afc","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a22bc6dcc9","original_id":"gm_38456923230392","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support asking me for a 19 year old key as \"proof of ownership\". I am losing my mind. :: Help and Tips","summary":"Official Steam Support help page instructions explaining that users who lose access to their phone and recovery code must contact Steam Support using the help button to remove their authenticator.","quote":"If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Use the \"Help me with my issue\" button at the top right of this page to get help removing your authenticator.","source_url":"https://steamcommunity.com/discussions/forum/1/597412591711758376/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4fbbd00cdafe969575d2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4dba92a9c","original_id":"gm_44536412865596","tier":"A","category":"RECOVERY_HIJACK","title":"How to prove I'm the owner of an account? :: Help and Tips","summary":"Steam Support informed the user that purchase notification receipts are not considered valid proof of ownership. They stated that the user was determined not to be the account's creator and refused to provide access to the account.","quote":"Please note, <strong>Steam emails purchase notification receipts aren't a valid proof of ownership</strong>. Unfortunately, we have determined that you are not the account’s creator. We won’t be able to provide you with access.","source_url":"https://steamcommunity.com/discussions/forum/1/2963922521555462921/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5e860cdff2cd10ace3a0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c38dd0ed5","original_id":"gm_41257093506398","tier":"A","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: Steam support ask me 8 years old information to verify ownership","summary":"Steam Support informed the user that they must provide the original email address or the CD key first registered to the account in order to verify ownership.","quote":"You will need to provide the original email address or the CD key first registered to the account in order to verify ownership of the account","source_url":"https://www.reddit.com/r/steamsupport/comments/1emja0f/steam_support_ask_me_8_years_old_information_to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee654fdb70c84edbffd7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc0a46da1d","original_id":"gm_69378271948917","tier":"A","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: How long does it take for Steam Support to verify proof of ownership by submitting payment information?","summary":"Steam Support's automated system sent a security notice stating the account may have been accessed by someone else and temporarily forced the profile private as a precaution.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/steamsupport/comments/1i8rmny/how_long_does_it_take_for_steam_support_to_verify/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fda2c7758ce273f34635","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b994409e7","original_id":"gm_49374438255653","tier":"A","category":"RECOVERY_HIJACK","title":"r/Steam on Reddit: Should i give up?","summary":"Steam support policy text stating that in 99% of cases, a single valid proof of ownership from the original owner is required to recover an account.","quote":"In 99% of cases, we only require a single valid proof of ownership from an account's original owner to recover an account","source_url":"https://www.reddit.com/r/Steam/comments/9t8pxh/should_i_give_up/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3dfc98f487884835131c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-402db9006a","original_id":"gm_82135466441009","tier":"A","category":"BAN_NO_REASON","title":"Апелляция блокировки или приостановления действия учетной записи","summary":"This is a snippet of Steam's official help page regarding account bans and suspensions, prompting the user to log into the suspended account.","quote":"Апелляция блокировки или приостановления действия учетной записи\n\nВ настоящее время вы не вошли в приостановленную учетную запись X. Войдите в свою учетную ...","source_url":"https://help.x.com/ru/forms/account-access/appeals","source_host":"help.x.com","source_status":"public_url","source_group":"c221f85c97b89dde1c79","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10485546b2","original_id":"mk_86632948715104","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam account restricted for fraudulent activity :: Help and Tips","summary":"The user received an automated support response stating that their help request was marked as a duplicate of another submission, leaving them unable to buy in-game items due to an account restriction.","quote":"It looks like this help request is a duplicate of another that you submitted","source_url":"https://steamcommunity.com/discussions/forum/1/2924479876997554222/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2137ac2eacc51244f3f8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfc4148bad","original_id":"mk_59600658727389","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"STEAM Is protecting scammers :: Help and Tips","summary":"Steam Support responded with a canned message stating the help request is a duplicate of a recent submission regarding a market issue, while ignoring the user's ongoing concerns about scammers.","quote":"We understand your frustration. <strong>It looks like this help request is a duplicate of another you have recently submitted regarding your market issue</strong>....","source_url":"https://steamcommunity.com/discussions/forum/1/4751949102179532609/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c318a147a837a368cb3f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0452693730","original_id":"mk_15262581170304","tier":"A","category":"RECOVERY_HIJACK","title":"Account Stolen - Steam Support","summary":"This is an excerpt from Valve's official Steam Support help page outlining the recommended steps users should take if their account is stolen or hijacked, including scanning for malware and securing their email.","quote":"What do I do if my Steam Account is stolen?\n\nIf your Steam Account has been stolen or hijacked, you should complete the steps below before recovering your account to ensure the account is not stolen again.\n\nStep 1 - Scan your computer\n\nViruses, key loggers, spyware and other malicious code can steal your Steam Account name and password. Before resetting your Steam Account's password, you should run virus and spyware scanners to ensure such programs are not on your computer.\n\nStep 2 - Change your email's password\n\nSteam accounts are commonly compromised after an associated email address is compromised. Changing the password on your email account will ensure a hijacker can't steal your Steam account a second time, or interfere with assistance from Steam Support.\n\nAnd as always...\n\nDon't share your password\n\nNever give your Steam Account password to a friend or other individuals who ask for it. Steam Support representatives will never ask you for your password.\n\nUse official Steam websites\n\nOnly enter your password into official Steam websites, such as steampow","source_url":"https://help.steampowered.com/en/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e56d3ddfdb198d2caf65","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-0fa4aee206","original_id":"mk_89973835639175","tier":"A","category":"HACK_THEFT","title":"Recovering a Stolen or Hijacked Steam Account - Steam Support","summary":"This is the title and heading of a Steam Support help page regarding recovering a stolen or hijacked account.","quote":"Recovering a Stolen or Hijacked Steam Account - Steam Support\n\nSteam Support :: Recovering a Stolen or Hijacked Steam Account\nSteam Support :: Recovering a Stolen or Hijacked Steam Account","source_url":"https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"8a19401ffb1f76467853","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d6024f65d0","original_id":"mk_88930407206040","tier":"A","category":"RESTORE_REFUSED","title":"Biri yardım etsin lütfen 2.Cevap geldi - DonanımHaber Forum","summary":"The user lost multiple valuable CS:GO skins, including an AWP Asiimov, after their account was compromised and items were traded away without authorization. After 18 days of waiting, Steam Support replied stating they could not validate the claim internally and refused to restore the items, citing that users are responsible for their account security.","quote":"ased on chat logs or screenshots. Users are responsible for the security of their Steam accounts and computers, including the safekeeping of login information. edit 2 :Hello Batu, We have a strict item restoration policy and in this case items will not be restored. Thank you for contacting Steam Support. ne yapmam gerek çıldırcam | | --- | < Bu mesaj bu Biri yardım etsin lütfen 2.Cevap geldi :(((((( | DonanımHaber Forum 06 Haziran 2015 19:41:52 Konu Sahibi | Oyundayken birden awp asiimov fln bir sürü skinim kayboldu sonra nolduğuna baktım envanterde skinler kaybolmuştu pazar ban","source_url":"https://forum.donanimhaber.com/biri-yardim-etsin-lutfen-2-cevap-geldi--106584779","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"283db1eaedac8d7c5eb2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f424fd9ef8","original_id":"mk_25484650206492","tier":"A","category":"RESTORE_REFUSED","title":"Valve запрещает передавать аккаунт Steam даже после вашей смерти","summary":"An article discusses Steam's policy on account inheritance, quoting Steam Support stating that Steam accounts and games are non-transferable even after the user's death.","quote":"Привет, спасибо, что обратились к нам. К сожалению, учётные записи Steam и игры не подлежат передаче.","source_url":"https://www.playground.ru/misc/news/valve_zapreschaet_peredavat_akkaunt_steam_dazhe_posle_vashej_smerti-1700336","source_host":"www.playground.ru","source_status":"public_url","source_group":"2106d172ed8fee0738db","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-014ecceee3","original_id":"mk_89235131305335","tier":"A","category":"HACK_THEFT","title":"영어 잘하시는분들 도움을 요청드립니다 스팀 해킹관련","summary":"A Steam user whose account was hacked contacted support regarding an unauthorized purchase. Steam Support replied that the purchase was unsuccessful, the charge is only an authorization hold that will be released by their bank, and advised the user to secure their account and check for malware.","quote":"Hi there, This purchase was not successful so we will not collect any funds for the charge you're seeing. The charge should be any authorization hold on your funds only and will be released back to you within 30 day or after the pending period with your bank. If activity occurred on your account you do not recognize, it may mean your account or computer has been compromised. Someone may have gained access to your Steam account through spoofing, phishing, or malware. As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account. If you suspect your computer is infected with malware, we have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having. trouble removing this malware. If we can as","source_url":"https://bbs.ruliweb.com/community/board/300147/read/30582577","source_host":"bbs.ruliweb.com","source_status":"public_url","source_group":"bc4b2b9a1e51d9f8687b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e267f44736","original_id":"nf_37145110436243","tier":"A","category":"BAN_NO_REASON","title":"Steam Support suspects my account may have been accessed by someone else BUT IT ISN'T :: Help and Tips","summary":"The user received an automated warning from Steam stating that their account may have been accessed by someone else, forcing their profile private and prompting them to contact Steam Support.","quote":"Steam Support suspects my account may have been accessed by someone else BUT IT ISN'T :: Help and Tips I got a warning from Steam that says: Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Please contact Steam Support so we can assist you. I got a warning from Steam that says: Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a se","source_url":"https://steamcommunity.com/discussions/forum/1/797840128955400894/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"30b8be4fefca2f50ad02","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-481c9bd29f","original_id":"nf_63993939331733","tier":"A","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: I have an alert that my account may have been accessed by someone else,","summary":"Steam's automated system locked the user's profile and made it private as a security precaution due to suspected unauthorized access, instructing them to contact Steam Support.","quote":"pport on Reddit: I have an alert that my account may have been accessed by someone else, <strong>We are temporarily forcing your profile private as a security precaution</strong>. Please contact Steam Support so we can assist you.\" aswell as the banner on the top right hand side next to my username in the steamapp are red colored. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Please contact Steam Support so we can assist you.\" aswell as the banner on the top right hand side next to my usern","source_url":"https://www.reddit.com/r/steamsupport/comments/1l6a92v/i_have_an_alert_that_my_account_may_have_been/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b04af56c80bde1aaa0f7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ef237056f","original_id":"nf_67881260935066","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: This account may have been accessed by someone else.","summary":"The automated Steam Support system sent a security notification stating that the account may have been accessed by someone else and temporarily forced the profile to be private.","quote":"r/steamsupport on Reddit: This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1diafv1/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55618407656ba0f6f2b8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-644ddeb90a","original_id":"nf_29583077639998","tier":"A","category":"BAN_NO_REASON","title":"Account deactivated \"This account may have been accessed by someone else\" :: Help and Tips","summary":"The user's account was flagged with an automated warning stating that the account may have been accessed by someone else. Steam Support locked or restricted the account based on this suspicion.","quote":"division but steam thinks I'm some animal or idk. This is dumbness pure. Red Box on the top right says following This account may have been accessed by someone else. <strong>Steam Support suspects your account may have been accessed by someone else.</strong> Steam knows more about me than my local tax division but steam thinks I'm some animal or idk. This is dumbness pure. Red Box on the top right says following This account may have been accessed by someone else. <strong>Steam Support suspects your account may have been accessed by someone else.</strong>","source_url":"https://steamcommunity.com/discussions/forum/1/3758852682828044784/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9ee698a4d9f51acb56b6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3ad2e8e293","original_id":"nf_84415777747495","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Account controlled by someone else","summary":"The automated Steam Support system notified the user that their account may have been accessed by someone else and temporarily forced their profile to private as a security precaution.","quote":"r/steamsupport on Reddit: Account controlled by someone else Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1lhcxk0/account_controlled_by_someone_else/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1fd5d83baf4c2ec1509","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca6a67d9d2","original_id":"nf_33608806426680","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: my account has been hijacked???","summary":"The automated Steam system issued a warning stating that the account may have been accessed by someone else.","quote":"r/steamsupport on Reddit: my account has been hijacked??? This account may have been accessed by someone else. <strong>Steam Support suspects your account may have been accessed by someone else.</strong> This account may have been accessed by someone else. <strong>Steam Support suspects your account may have been accessed by someone else.</strong>","source_url":"https://www.reddit.com/r/steamsupport/comments/1bfts36/my_account_has_been_hijacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57929f7097f146de6573","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d970a75e2c","original_id":"nf_83746316928450","tier":"A","category":"BAN_NO_REASON","title":"Steam account locked for profile comment requesting activation","summary":"The automated Steam system locked the account and restricted modifications as a security precaution due to suspected unauthorized access following a profile comment.","quote":"Steam account locked for profile comment requesting activation This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>. This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security pre","source_url":"https://www.steamgifts.com/discussion/LZOKa/steam-account-locked-for-profile-comment-requesting-activation","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"18d5b4a9b11f0dd8f548","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba9d5d54de","original_id":"nf_45392227478142","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Got this notification when I opened steam. More info in comments","summary":"An automated Steam system notification informed the user that their account may have been accessed by someone else and that their profile was temporarily forced to private as a security precaution.","quote":"r/Steam on Reddit: Got this notification when I opened steam. More info in comments Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/Steam/comments/1bfrl4t/got_this_notification_when_i_opened_steam_more/","source_host":"www.reddit.com","source_status":"public_url","source_group":"67e17f38d456f597cd1c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90ad10c08f","original_id":"nf_39136378777965","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Someone entered in my account without triggering Steam Guard","summary":"Steam Support automatically notified the user that their account may have been accessed by an unauthorized party and temporarily forced the profile to private as a security precaution.","quote":"r/steamsupport on Reddit: Someone entered in my account without triggering Steam Guard Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1ppja7r/someone_entered_in_my_account_without_triggering/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e966019ecb493573f1e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a895551ab1","original_id":"nf_70347500782458","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: \"This account is associated with the theft of other users' Steam accounts\"","summary":"An automated Steam system notice informing the user that their account may have been accessed by unauthorized parties, resulting in their profile being temporarily forced private as a security precaution.","quote":"r/steamsupport on Reddit: \"This account is associated with the theft of other users' Steam accounts\" Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1jayxv6/this_account_is_associated_with_the_theft_of/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f51c9ea34cb93a192f0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f77e565e63","original_id":"nf_63653747729439","tier":"A","category":"BAN_NO_REASON","title":"r/cs2 on Reddit: This account may have been accessed by someone else.","summary":"Steam automated system sent a security notice stating that the account may have been accessed by someone else, resulting in a temporary restriction on account modifications.","quote":"r/cs2 on Reddit: This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>.","source_url":"https://www.reddit.com/r/cs2/comments/1eldit1/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f37113dbc6f9aa0ee63b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95e5a51313","original_id":"nf_37566932253381","tier":"A","category":"BAN_NO_REASON","title":"Steam Support suspects your account may have been accessed by someone else","summary":"The automated Steam system sent a security notice stating that the account may have been accessed by an unauthorized person and temporarily forced the profile private, instructing the user to contact Steam Support.","quote":"Steam Support suspects your account may have been accessed by someone else Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Please contact Steam Support so we can assist you. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Please con","source_url":"https://www.cshacked.pl/steam-support-suspects-your-account-may-have-been-accessed-by-someone-else-t184696/","source_host":"www.cshacked.pl","source_status":"public_url","source_group":"9bd58711c575210f7b4b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6236fd506","original_id":"nf_77846354145892","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Steam account flagged for fraudulent activity","summary":"An automated Steam system notice informing the user that their account was flagged for suspected unauthorized access and their profile was temporarily set to private as a security precaution.","quote":"r/steamsupport on Reddit: Steam account flagged for fraudulent activity Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1lb7kr5/steam_account_flagged_for_fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5c26a5eb3107679f801","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25acf8568d","original_id":"nf_40516551291633","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: \"Theft of in-game items\" Am ı getting scammed?","summary":"An automated Steam system notice informing the user that their account may have been accessed by someone else and that their profile has been temporarily forced to private as a security precaution.","quote":"r/steamsupport on Reddit: \"Theft of in-game items\" Am ı getting scammed? Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1sh6vj4/theft_of_ingame_items_am_%C4%B1_getting_scammed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e7f701c0f671813ffe8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ab7acd246","original_id":"nf_90834564498132","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: steam security worry. what can I do?","summary":"The automated Steam Support system locked down an account and set the user's profile to private as a security precaution due to suspected unauthorized access. No specific financial loss or attack vector was detailed in the notice.","quote":"r/steamsupport on Reddit: steam security worry. what can I do? Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1snhok9/steam_security_worry_what_can_i_do/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aac09f696d187cfe26d7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c8974b094","original_id":"nf_84103770107378","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Fraudulent activity","summary":"The automated Steam system notified the user that their account may have been accessed by an unauthorized person and that their profile was temporarily set to private as a security measure.","quote":"r/steamsupport on Reddit: Fraudulent activity Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1dxfq4t/fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fed1128d9aa1372b9310","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de20228bda","original_id":"nf_14795192319601","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: steam support refuse to recover my account because i do not remember first email even with all these proofs.","summary":"The automated Steam system notified the user that their account may have been accessed by someone else and temporarily forced their profile to be private as a security precaution.","quote":"r/steamsupport on Reddit: steam support refuse to recover my account because i do not remember first email even with all these proofs. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1mbiwz6/steam_support_refuse_to_recover_my_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7bfbd18aa1bed1325605","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32aede79c8","original_id":"nf_34475512519928","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: I was scammed through Steam Family, and the family member has blocked access to my account.","summary":"An automated Steam system notice informing the user that their account may have been accessed by someone else and that their profile has been temporarily forced to private as a security precaution.","quote":"r/steamsupport on Reddit: I was scammed through Steam Family, and the family member has blocked access to my account. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1qoe3vo/i_was_scammed_through_steam_family_and_the_family/","source_host":"www.reddit.com","source_status":"public_url","source_group":"725170630dc7ff92d6a5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5216bfb54","original_id":"nf_57370463272905","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: My Account got hijacked!! It gave me \"This account has been locked by its owner.\" even though I'm the account owner. I have submitted a ticket already, I just need some furth","summary":"Steam Support temporarily forced the user's profile private after suspecting unauthorized access to the account. No items or specific financial losses are mentioned in this automated notice.","quote":"dit: My Account got hijacked!! It gave me \"This account has been locked by its owner.\" even though I'm the account owner. I have submitted a ticket already, I just need some furth Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1g72gr9/my_account_got_hijacked_it_gave_me_this_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"61a7288c342dd2e06e02","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95c480bd16","original_id":"nf_48369667482578","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Steam account locked after first purchase in a different country","summary":"Steam automated system locked an account after a first purchase in a different country and temporarily forced the profile to be private due to suspected unauthorized access.","quote":"r/steamsupport on Reddit: Steam account locked after first purchase in a different country Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1swa83d/steam_account_locked_after_first_purchase_in_a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"beac6a02fb7641d9a9aa","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c759ebc3d","original_id":"nf_83046395236322","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: How long does it usually take steam to respond to a ticket for haked/stole n account?","summary":"An automated Steam system notice informing the user that their profile has been temporarily forced private because Steam Support suspects unauthorized access to the account.","quote":"r/steamsupport on Reddit: How long does it usually take steam to respond to a ticket for haked/stole n account? Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1hjxh8l/how_long_does_it_usually_take_steam_to_respond_to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5098e79526be948b9c57","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-855504e634","original_id":"nf_55719093793005","tier":"A","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: My account is gone","summary":"Steam Support sent an automated security notice stating that the account may have been accessed by someone else and that the profile was temporarily forced private as a precaution.","quote":"r/steamsupport on Reddit: My account is gone Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1jaw6a5/my_account_is_gone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be0b7c17c5521e6434d4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-756dc713bf","original_id":"nf_50139675723423","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Someone got into my gmail accounts and changed the password of my steam account, i genuinely don’t know what all of this means someone please explain","summary":"An automated Steam system notice informing the user that their account may have been accessed by someone else and that their profile has been temporarily set to private for security.","quote":"r/steamsupport on Reddit: Someone got into my gmail accounts and changed the password of my steam account, i genuinely don’t know what all of this means someone please explain Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily forcing your profile private as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1uzmoy8/someone_got_into_my_gmail_accounts_and_changed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46c15e82921c7e43de5d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d458972ff","original_id":"nf_59679855569505","tier":"A","category":"BAN_NO_REASON","title":"account locked :: Steam Discussions","summary":"Steam's automated system locked an account due to suspected unauthorized access, restricting features such as purchasing, gifting, and trading until the owner contacts support to regain access.","quote":"account locked :: Steam Discussions This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. This account will have restricted functionality until the owner has regained access. Purchasing, gifting, trading, cd-key ... This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are tempor","source_url":"https://steamcommunity.com/discussions/forum/0/3044984779766071814/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c3e320e619505e187536","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-977cbfae22","original_id":"nf_13436173494500","tier":"A","category":"RECOVERY_HIJACK","title":"This account may have been accessed by someone else. <--- ALERT","summary":"Steam's automated system locked the account as a security precaution due to potential unauthorized access and instructed the user to contact Steam Support to verify ownership and restore access.","quote":"This account may have been accessed by someone else. <--- ALERT We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. How to regain access to your account: Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. We are temporarily restricting modifications to this account as a security precaution. Please contact S","source_url":"https://steamcommunity.com/discussions/forum/1/523898291512539575/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2c2deea95fb30c3ebd11","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91f57767f8","original_id":"nf_48275590213454","tier":"A","category":"BAN_NO_REASON","title":"Help! My main account got a community ban for no reason!","summary":"The automated Steam system locked the account and restricted functionality, stating suspected unauthorized access, and instructed the user to contact Steam Support.","quote":"My main account got a community ban for no reason! This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. This account will have restricted functionality until the owner has regained ... This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this accou","source_url":"https://steamcommunity.com/discussions/forum/1/3135044721705689629/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"411f72e718d66fc1cd1b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83a8e382ad","original_id":"nf_41228048852957","tier":"A","category":"RECOVERY_HIJACK","title":"Account hijacked out of the blue nothing stolen but account blocked by ...","summary":"The automated Steam system restricted modifications to the user's account as a security precaution and instructed them to contact Steam Support to verify ownership and restore access.","quote":"Account hijacked out of the blue nothing stolen but account blocked by ... We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. How to regain access to your account: Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. We are temporarily restricting modifications to this account as a security precaution. Please contact S","source_url":"https://steamcommunity.com/discussions/forum/1/616187204120289852/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"69f202c482e8b949eb7f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6375be3832","original_id":"nf_45406317243115","tier":"A","category":"RECOVERY_HIJACK","title":"Account been restricted for 1weeks almost 2weeks had post 1ticket for ...","summary":"The automated Steam system temporarily restricted account modifications for security reasons and instructed the user to contact Steam Support to verify ownership and restore access.","quote":"Account been restricted for 1weeks almost 2weeks had post 1ticket for ... We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. How to regain access to your account: Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. We are temporarily restricting modifications to this account as a security precaution. Please contact S","source_url":"https://steamcommunity.com/discussions/forum/1/43099721463062566/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7e8660e563d0dff79956","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-018022ca5e","original_id":"nf_85346957145342","tier":"A","category":"BAN_NO_REASON","title":"This account may have been accessed by someone else.","summary":"The automated system restricted account modifications after detecting an unexpected login from Saint Petersburg, Russia, using the user's password.","quote":"This account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. This is not a ban. At 17 Jun @ 10:06pm, we observed an unexpected device using your Steam account from Saint Petersburg, RU. The device first logged in to your account on 29 May @ 2:54am using your password. We are temporarily restricting modifications to this account as a security precaution. This is not a ban. At 17","source_url":"https://www.reddit.com/r/steamsupport/comments/1diqdwi/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be89761652ee4f46268b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-443385130b","original_id":"nf_70735604375397","tier":"A","category":"BAN_NO_REASON","title":"\"This account may have been accessed by someone else.\"","summary":"The automated Steam system detected potential unauthorized access to an account and temporarily restricted account modifications as a security precaution. The system blocked an attempted trade on February 26 at 2:53pm after an unauthorized device logged in earlier that day.","quote":"s account may have been accessed by someone else.\" This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. This is not a ban. At 26 Feb @ 2:53pm, a device attempted to trade away some of your items. We blocked the trade. The device first logged in to your account on 26 Feb @ 6:52am ... This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are tem","source_url":"https://dev.doctormckay.com/topic/5639-this-account-may-have-been-accessed-by-someone-else/","source_host":"dev.doctormckay.com","source_status":"public_url","source_group":"f759dbae81710a702626","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-315e1a0089","original_id":"nf_41642049125789","tier":"A","category":"RECOVERY_HIJACK","title":"Can someone please help me : r/Steam - Reddit","summary":"Steam's automated system locked an account as a security precaution and instructed the user to contact Steam Support to verify ownership and restore access.","quote":"Can someone please help me : r/Steam - Reddit We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. How to regain access to your account: Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. We are temporarily restricting modifications to this account as a security precaution. Please contact S","source_url":"https://www.reddit.com/r/Steam/comments/2jq1j1/can_someone_please_help_me/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d503f12dea684625220e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee0c3020d1","original_id":"nf_46942652674091","tier":"A","category":"RECOVERY_HIJACK","title":"MY ACCOUNT HAVE BEEN SUSPENDED.. what shold i do?","summary":"The automated Steam system restricted account modifications as a security precaution and instructed the user to contact Steam Support to verify ownership and regain access.","quote":"MY ACCOUNT HAVE BEEN SUSPENDED.. what shold i do? We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. How to regain access to your account: Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. We are temporarily restricting modifications to this account as a security precaution. Please contact S","source_url":"https://www.reddit.com/r/Steam/comments/2ai5hi/my_account_have_been_suspended_what_shold_i_do/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ade06bb6adf7f575cf13","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11cd18ebbd","original_id":"nf_18804692257251","tier":"A","category":"BAN_NO_REASON","title":"[discussion] .What if i bought a steam account and after 3 ... - Reddit","summary":"An automated Steam system notice states that the user's account may have been accessed by an unauthorized person and has temporarily restricted modifications as a security precaution. The user is instructed to contact Steam Support for assistance.","quote":"[discussion] .What if i bought a steam account and after 3 ... - Reddit Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1cgo9bg/discussion_what_if_i_bought_a_steam_account_and/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37d3fb4b992ac460c9e1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a78395b47","original_id":"nf_15478953519140","tier":"A","category":"RECOVERY_HIJACK","title":"Steam hijacked my account for no reason : r/GlobalOffensive","summary":"Steam automated or help page text explaining that an account has been restricted as a security precaution and instructing the user to contact Steam Support to verify ownership and restore access.","quote":"Steam hijacked my account for no reason : r/GlobalOffensive We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. How to regain access to your account: Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. We are temporarily restricting modifications to this account as a security precaution. Please contact S","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2nun2r/steam_hijacked_my_account_for_no_reason/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e7661ef636b207f21a05","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bbf20015a1","original_id":"nf_83642856071191","tier":"A","category":"RESTORE_REFUSED","title":"Пост 2590203 в сообществе Steam на DTF","summary":"Steam Support agent Kate informed the user that their account has a general gift purchasing restriction preventing the use of Steam Wallet funds for gifting, though direct payment methods can still be used. Support refused to remove the restriction and stated the ticket is being closed without possibility of appeal for this issue.","quote":"Hello, Thanks for getting in touch. I looked at your account, and I do see that you have a general gift purchasing restriction. You can still purchase gifts and send them to any of your friends if you use a payment method directly to purchase the gift, instead of your Wallet funds. You are free to use your Wallet funds toward making purchases for your own account. Steam Support is unable to remove or make any further adjustments to your account. As this is all the information we can provide about this gift purchasing restriction, I will be closing this ticket and please be advised that any future tickets with the same issue will be closed without response. But if you have any other issues with Steam, you are welcome to open a new ticket.","source_url":"https://dtf.ru/steam/2590203","source_host":"dtf.ru","source_status":"public_url","source_group":"569bd7a0cb137d85321c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f36601a9e9","original_id":"nf_89370553275321","tier":"A","category":"RESTORE_REFUSED","title":"Is there any way to get back my stolen items? :: Help and Tips","summary":"The official Steam help page states that Steam Support will no longer restore lost items, explaining security measures like the Steam Guard Mobile Authenticator and the 15-day trade hold.","quote":"Is there any way to get back my stolen items? :: Help and Tips This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised. Steam Support will no longer restore lost items. This ensures that only you are able to remove item","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16a7647652","original_id":"nf_34894898226530","tier":"A","category":"HACK_THEFT","title":"All scam methods explained! - Steam Community :: Guide","summary":"This is an excerpt from a Steam community guide explaining Steam's policy regarding trade holds and authenticators to prevent unauthorized item removal.","quote":"All scam methods explained! - Steam Community :: Guide This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised. This ensures that only you are able to remove items from your account. If you can't enable an Authe","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=784477482","source_host":"steamcommunity.com","source_status":"public_url","source_group":"36e984a5b9af266b064e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-774de5f23c","original_id":"nf_13634543560078","tier":"A","category":"RESTORE_REFUSED","title":"Steam Item Restoration Policy - Steam Support","summary":"Valve's official Steam Item Restoration Policy states that Steam Support does not restore lost items and relies on trade holds and authenticators to protect users.","quote":"Steam Item Restoration Policy - Steam Support This ensures that only you are able to remove items from your account. If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised. Steam Support does not restore lost items. This ensures that only you are able to remove items from","source_url":"https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fd62c4892c978c7db9e4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-c86e6101ba","original_id":"nf_62281115359561","tier":"A","category":"BAN_NO_REASON","title":"Steam Account Locked For Stealing - I Have Never Stolen Anything","summary":"Steam Support locked the user's account due to alleged item theft activity and stated the account will not be unlocked, citing the Steam Subscriber Agreement.","quote":"Steam Account Locked For Stealing - I Have Never Stolen Anything We have found activity in the Steam account related to stealing items from other user's accounts. Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. We have found activity in the Steam account related to stealing items from other user's accounts. Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.","source_url":"https://www.reddit.com/r/Steam/comments/2v6koa/steam_account_locked_for_stealing_i_have_never/","source_host":"www.reddit.com","source_status":"public_url","source_group":"759dd9d4ab73c93ee767","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa4ca8a79b","original_id":"nf_18304782524289","tier":"A","category":"BAN_NO_REASON","title":"VERY IMPORTANT My account is locked by steam (Detailed ... - Steam ...","summary":"The user's account was locked by Steam citing the Steam Subscriber Agreement, with support stating the account will not be unlocked. The user denies any wrongdoing regarding hijacked accounts or stolen items.","quote":"VERY IMPORTANT My account is locked by steam (Detailed ... - Steam ... Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. \" As I've said I've not hijacked other steam account nor did I know those items were stolen. How long does it take for support to reply to an already answered ticket? Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. \" As I've said I've","source_url":"https://steamcommunity.com/discussions/forum/1/612823460253772080/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b6c32e37e465d56ba3c7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8be1695511","original_id":"nf_27852924887778","tier":"A","category":"BAN_NO_REASON","title":"PLEASE HELP :: Help and Tips - Steam Community","summary":"Steam Support informed a user that their account was permanently locked for violating the Steam Subscriber Agreement based on account activity and community reports, and that the ticket was being closed without further help.","quote":"Tips - Steam Community PLEASE HELP :: Help and Tips Čo je Mici Dec 19, 2024 @ 12:48am PLEASE HELP I dont know what to do its chace any chance to remov it. i get this from steam.. The account has been locked for violating the Steam Subscriber Agreement based on the account activity, community reports, and other factors. Please note that Steam accounts are non-transferable. They are not intended to be bought, sold, or traded. This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. Please note that future help requests submitted reg","source_url":"https://steamcommunity.com/discussions/forum/1/601891059816013671/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"78d3e25e20a9dec6ecc0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47392c6f4d","original_id":"nf_19146378641803","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Account functionality has been restricted","summary":"An automated system message informs the user that their Steam account has been locked due to activity related to the hijacking of another user's account, and states that the account will not be unlocked per the Steam Subscriber Agreement.","quote":"r/Steam on Reddit: Account functionality has been restricted Hello, We have found activity in this Steam account related to the hijacking of another user's Steam account. Per the Steam Subscriber Agreement, we have locked the account. <strong>The account will not be unlocked</strong>. Hello, We have found activity in this Steam account related to the hijacking of another user's Steam account. Per the Steam Subscriber Agreement, we have locked the account. <strong>The account will not be unlocked</strong>.","source_url":"https://www.reddit.com/r/Steam/comments/1rhrhb/account_functionality_has_been_restricted/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8d95cd14552c2b0ff5b6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4086aa2dcf","original_id":"nf_60679815785711","tier":"A","category":"BAN_NO_REASON","title":"Permanently Locked Account Due To False Fraud? :: Help and Tips","summary":"Steam Support notified the user that their account was permanently locked due to detected activity related to fraudulent credit card use, in accordance with the Steam Subscriber Agreement.","quote":"Permanently Locked Account Due To False Fraud? :: Help and Tips We apologize for the delay. <strong>We have found activity in the Steam account related to fraudulent credit card use. Per the Steam Subscriber Agreement, we have locked the account permanently</strong>. We apologize for the delay. <strong>We have found activity in the Steam account related to fraudulent credit card use. Per the Steam Subscriber Agreement, we have locked the account permanently</strong>.","source_url":"https://steamcommunity.com/discussions/forum/1/35221584353877726/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6fc78adc280f03d97b24","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74672f8eaa","original_id":"nf_66565536837950","tier":"A","category":"RESTORE_REFUSED","title":"how do i get this back : r/tf2 - Reddit","summary":"Steam policy states that Steam Support does not restore lost items because they often change hands multiple times, meaning restoration would require duplication or taking items from innocent users.","quote":"Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory.","source_url":"https://www.reddit.com/r/tf2/comments/xq66pr/how_do_i_get_this_back/","source_host":"www.reddit.com","source_status":"public_url","source_group":"48fc974b38093609d902","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ee40b73e0","original_id":"nf_40460109158562","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support does not restore lost items :: Steam Community","summary":"Steam Support states its official policy that it does not restore lost items under any circumstances, including unfair or regretted trades.","quote":"Steam Support does not restore lost items, even if you believe the trade was unfair, or you regret completing the trade","source_url":"https://steamcommunity.com/discussions/forum/7/359543951728586400","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b3ada0dde91ab1c0cb63","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-805cd60712","original_id":"nf_18277124943315","tier":"A","category":"RESTORE_REFUSED","title":"Revisit 'Steam Item Restoration Policy' :: Suggestions / Ideas","summary":"A user quotes the official Steam Support policy stating that lost items will not be restored, arguing that this policy unfairly favors scammers over victims. The exact policy text is cited within the community post.","quote":"Steam Support does not restore lost items.","source_url":"https://steamcommunity.com/discussions/forum/10/3817410454884564652/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"10cee6e711f52705ee72","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-657b33632c","original_id":"nf_91976740646940","tier":"A","category":"BAN_NO_REASON","title":"locked account :: Help and Tips - Steam Community","summary":"This is official Steam policy text stating that accounts cannot be bought or sold and that purchased or sold accounts may be permanently locked.","quote":"Steam accounts cannot be bought or sold. What happens if my Steam account is found to be bought or sold? If a Steam account is found to be purchased or sold, the account may be locked permanently. Please refer to the Suspended Steam Account article for more information on account restrictions.","source_url":"https://steamcommunity.com/discussions/forum/1/1693785035825096309/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"82113c9e5a4fa18879bb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81c0dae8af","original_id":"nf_16991630275215","tier":"A","category":"BAN_NO_REASON","title":"Is it allowed to sell Steam accounts? - orbispatches.com","summary":"This is published Steam policy text explaining that Steam accounts cannot be bought or sold, and that accounts found to have been sold will be permanently locked by Steam Support.","quote":"Can I legally sell my Steam account? Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequences of selling an account? When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://orbispatches.com/gaming-faq/is-it-allowed-to-sell-steam-accounts","source_host":"orbispatches.com","source_status":"public_url","source_group":"e97f8c0dcee67c22de0c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e955b3598b","original_id":"nf_69868417216606","tier":"A","category":"BAN_NO_REASON","title":"Is it legal to buy Steam accounts? - Games Learning Society","summary":"This text is from a Steam help article explaining that Steam accounts cannot be bought or sold. It states that accounts found to have been sold will be permanently locked by Steam's support team.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequences of selling an account? When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.gameslearningsociety.org/is-it-legal-to-buy-steam-accounts/","source_host":"www.gameslearningsociety.org","source_status":"public_url","source_group":"62df05c1e86b33d1f46c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ed8d304cc","original_id":"nf_37169860847886","tier":"A","category":"BAN_NO_REASON","title":"What happens if you sell your Steam account?","summary":"Valve's official policy states that Steam accounts cannot be bought or sold, and any account found to have been sold will be permanently locked by Steam Support.","quote":"Steam accounts cannot be bought or sold. An account is for the personal use of its creator only. What are the consequences of selling an account? When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller.","source_url":"https://www.gameslearningsociety.org/what-happens-if-you-sell-your-steam-account/","source_host":"www.gameslearningsociety.org","source_status":"public_url","source_group":"69fa530c6cc14f6a58aa","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6a4eebe43","original_id":"nf_76016794925374","tier":"A","category":"RESTORE_REFUSED","title":"News - Security and Trading; Why the 15 Day Wait :: Steam Discussions","summary":"Valve published an official news post and policy explanation regarding the implementation of trade holds to combat account compromises and item theft. The text discusses how stolen items were rapidly circulated and explains Valve's policy challenges in undoing trades without harming innocent users.","quote":"Recently we've seen the community have a good discussion about the pros and cons of trade holds. We thought we'd walk through how we decided to implement them, in the hopes that it helps you understand why they're absolutely necessary.","source_url":"https://steamcommunity.com/discussions/forum/0/494631873668954229","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a39f2fe3a3b6a72bd110","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-149f19b6ed","original_id":"nf_54228001349493","tier":"A","category":"BAN_NO_REASON","title":"\"Fraudulent Activity\" locked account :: Steam Discussions","summary":"A user's newly created Steam account was locked by the system for alleged fraudulent activity shortly after making a second purchase with a debit card. The automated account alert displays a restriction warning instructing the user to contact Steam Support.","quote":"an account alert on that account? Can you provide the full text of the account alert? Here is what they said to me, This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. Contact Steam Support This account will have restricted functionality unt \"Fraudulent Activity\" locked account :: Steam Discussions This topic has been locked cameron jacobs Aug 21, 2023 @ 7:45pm \"Fraudulent Activity\" locked account Does anyone know anything abou","source_url":"https://steamcommunity.com/discussions/forum/0/3814039462157555976/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"242956289a1da77ffc7c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24b09acb1d","original_id":"nf_48018401676820","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: How do you contact steam support","summary":"Steam Support's automated system locked down an account by forcing the profile private due to suspected unauthorized access, advising the user to contact support for assistance.","quote":"r/steamsupport on Reddit: How do you contact steam support Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. <strong>Please contact Steam Support so we can assist you.</strong> Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. <strong>Please contact Stea","source_url":"https://www.reddit.com/r/steamsupport/comments/1c7ii87/how_do_you_contact_steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f738bf319f1261251f62","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a5a887026","original_id":"nf_32988862589224","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: How to contact steam support?","summary":"An automated Steam system notification warns that the user's account may have been accessed by someone else, temporarily forcing the profile private as a security precaution and instructing the user to contact Steam Support.","quote":"r/steamsupport on Reddit: How to contact steam support? Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. <strong>Please contact Steam Support so we can assist you.</strong> Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. <strong>Please contact Stea","source_url":"https://www.reddit.com/r/steamsupport/comments/1ktpuu7/how_to_contact_steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"523098d21bf65a9881c7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f215dab6ad","original_id":"nf_21800006359724","tier":"A","category":"RESTORE_REFUSED","title":"I have an account alert :: Help and Tips","summary":"Steam Support refused to assist the user in regaining access to their account, stating that the user had previously been advised to secure their account and computer in an earlier incident.","quote":"Hello *****, Thank you for contacting Steam Support. Our records indicate that you were advised to secure your account and your computer by Steam Support in a prior incident.","source_url":"https://steamcommunity.com/discussions/forum/1/350543389014003885","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d1403acf1971d877c26f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fabbd741bf","original_id":"nf_11127064794915","tier":"A","category":"RESTORE_REFUSED","title":"New Steam Item Restoration Policy is unfair. :: Help and Tips","summary":"Steam Support states its official policy that lost items will no longer be restored to prevent duplication and negative impacts on the Steam Market economy. This policy explanation clarifies that items changing hands multiple times make restoration impossible without harming innocent users.","quote":"New Steam Item Restoration Policy is unfair. :: Help and Tips Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items. I remember wh","source_url":"https://steamcommunity.com/discussions/forum/1/1291816880499564420/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b9f8304a6daa5899a520","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9673f1bee6","original_id":"nf_86185783393821","tier":"A","category":"RESTORE_REFUSED","title":"Is there any way to get back my stolen items? :: Help and Tips","summary":"Steam's official policy states that Steam Support will no longer restore lost items because doing so would require duplicating items or taking them away from innocent users.","quote":"Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory.","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-429909b85a","original_id":"nf_59457627182164","tier":"A","category":"RESTORE_REFUSED","title":"Is Steam Item Restoration Policy outdated now with 7 day trade ... - Reddit","summary":"Steam's official policy states that Steam Support will no longer restore lost items because doing so would duplicate items or negatively affect innocent users who received them in trades. This text is excerpted from official Valve documentation regarding item restoration.","quote":"Is Steam Item Restoration Policy outdated now with 7 day trade ... - Reddit Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and thi","source_url":"https://www.reddit.com/r/Steam/comments/ha2vdm/is_steam_item_restoration_policy_outdated_now/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d27f96310975c8f076bb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6eb5452cad","original_id":"nf_18328387166157","tier":"A","category":"RESTORE_REFUSED","title":"restoring deleted items? :: Team Fortress 2 General Discussions","summary":"Steam's official policy states that Steam Support will no longer restore lost items because doing so would require item duplication or taking them from innocent users. This explains their standard refusal stance regarding stolen or missing inventory items.","quote":"restoring deleted items? :: Team Fortress 2 General Discussions Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and thi","source_url":"https://steamcommunity.com/app/440/discussions/0/1743342383228077588/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"17e907757a96648a79bb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d3c1feeff","original_id":"nf_42083883673975","tier":"A","category":"RESTORE_REFUSED","title":"I accidentally turned most of my summer sale trading cards to gems ...","summary":"Valve states its official policy that Steam Support no longer restores lost items because doing so would require duplicating items or taking them from innocent users. This policy explanation is cited in the context of trading cards accidentally turned into gems.","quote":"ed most of my summer sale trading cards to gems ... Steam support states that they will not restore items, as they would have to be deleted from someone else's account or duped: \" Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory. Duplicating items has a ... Steam support states that they will not restore items, as they would have to be deleted from someon","source_url":"https://steamcommunity.com/discussions/forum/1/2592234299578589857/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f4d2672b38b5ba93521e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f473eba059","original_id":"nf_84131071577323","tier":"A","category":"RESTORE_REFUSED","title":"All scam methods explained! - Steam Community :: Guide","summary":"Steam's official policy states that Steam Support will no longer restore lost items because doing so would duplicate items or remove them from innocent users' inventories due to multiple trades.","quote":"Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory.","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=784477482","source_host":"steamcommunity.com","source_status":"public_url","source_group":"36e984a5b9af266b064e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f89fa2968","original_id":"nf_29714373966098","tier":"A","category":"RESTORE_REFUSED","title":"Steam Item Restoration Policy - Steam Support","summary":"This is the header text of the official Steam Support help page regarding the Steam Item Restoration Policy.","quote":"Steam Support :: Steam Item Restoration Policy","source_url":"https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fd62c4892c978c7db9e4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-c08cb3604f","original_id":"nf_39356446431333","tier":"A","category":"RESTORE_REFUSED","title":"getting items back from valve employee scam :: Help and Tips","summary":"A user fell victim to a fake Valve employee scam and asked if they could recover their items. Another community member responded by quoting official Steam support articles stating that Valve employees never ask for items and that Steam Support does not restore items lost in trades.","quote":"Valve employees will never ask you to trade your items to them; this includes users who claim to work for Steam Support. Users claiming to be a Valve employee, accounts asking to verify your items, and users who send you a message which insist you need to trade your items to them for investigation or security reasons should immediately be reported for trade scams. https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003 Steam Item Restoration Policy Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/2865909778225751469/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e378e782daee3a8e3e26","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dda24a888d","original_id":"nf_53544627332009","tier":"A","category":"RESTORE_REFUSED","title":"r/Steam - Shoutout to Steam Support","summary":"An excerpt from Steam's official Item Restoration Policy stating that Steam Support will no longer restore lost items because items often change hands multiple times, which would require duplication or removal from innocent users.","quote":"Steam Support will no longer restore lost items","source_url":"https://www.reddit.com/r/Steam/comments/6s019w/shoutout_to_steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"973af7e4746e6d0a6735","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78ccd24fec","original_id":"nf_42019581386863","tier":"A","category":"RESTORE_REFUSED","title":"Steam support theh didn’t restore scam, lost and stolen item :: Counter-Strike 2 Diskusi Umum","summary":"Steam policy states that all trades require multiple confirmations and that Steam Support will no longer restore lost items resulting from trades outside the official trade window.","quote":"twice in the trade window and a third time via email or the Mobile Authenticator. <strong>Never agree to a trade that needs to be made outside of the Steam trade window</strong>. Steam Support will no longer restore lost items. All trades are confirmed twice in the trade window and a third time via email or the Mobile Authenticator. <strong>Never agree to a trade that needs to be made outside of the Steam trade window</strong>. Steam Support will no longer restore lost items.","source_url":"https://steamcommunity.com/app/730/discussions/0/3491891042502944273/?l=indonesian&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"20ac6003935667747a67","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b44787de5","original_id":"nf_59268805631794","tier":"A","category":"RESTORE_REFUSED","title":"Lost all my skins and now cant get them back because of a trade glitch and community ban :: Help and Tips","summary":"Valve's official policy states that Steam Support does not restore items that have left accounts through trades, market transactions, deletions, or gifting, placing full responsibility on the user to secure their account.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account","source_url":"https://steamcommunity.com/discussions/forum/1/2941371547505340060/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d2d7cdda21235ef44eed","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1609e68f5e","original_id":"nf_80951403892391","tier":"A","category":"HACK_THEFT","title":"Accounts that have spent less than $5 on Steam now have limited access - Nintendo 64DD","summary":"This is an excerpt from Steam's official help page explaining the restrictions and requirements for limited user accounts that have spent less than $5 USD.","quote":"Limited User Accounts Note: CD Keys, retail purchases, and gifts do not remove limited user restrictions. See How do I gain access to these features? below for more information. Steam Support cannot remove this limited user status from your account. Why can't I access certain Steam features? We've chosen to limit access to these features as a means of protecting our customers from those who abuse Steam for purposes such as spamming and phishing. Read more... How do I gain access to these features? You will need to spend at least $5.00 USD within the Steam store.","source_url":"https://gamefaqs.gamespot.com/boards/916552-nintendo-64dd/71649362","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"7127f96815883cb8e241","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7cbbf20389","original_id":"nf_13581266012414","tier":"A","category":"HACK_THEFT","title":"\"This account may have been accessed by someone else.\"","summary":"A user recounts a personal account hijacking incident where they lost over 1,000 EUR worth of CS2 skins to an attacker from Russia, expressing frustration with Steam.","quote":"\"This account may have been accessed by someone else.\" Wow. Don't know why it still surprises me that Steam are an asshole as a company. Anyway, This account hijacking thing happened to me today because someone from Russia (surprise surprise) had gained access to my account with over 1k euro (a lot for someone like me) worth of CS2 skins so I'm kinda in panic rn. I immed","source_url":"https://www.reddit.com/r/Steam/comments/2sqnm5/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9fe9f55f8834de494138","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4c059ef8d","original_id":"nf_87783082084849","tier":"A","category":"RECOVERY_HIJACK","title":"Account deactivated \"This account may have been accessed by someone else\"","summary":"Steam's automated system deactivated the user's account due to suspected unauthorized access, restricting functionality until ownership is verified by Steam Support.","quote":"is account may have been accessed by someone else\" This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. This account will have restricted functionality until the owner has regained ... This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this accou","source_url":"https://steamcommunity.com/discussions/forum/1/3758852682828044784/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9ee698a4d9f51acb56b6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f18c3d6ec","original_id":"nf_28034795352066","tier":"A","category":"BAN_NO_REASON","title":"This account may have been accessed by someone else.","summary":"Steam's automated system restricted modifications to the user's account due to suspected unauthorized access. No specific monetary loss or attack vector is mentioned in the text.","quote":"This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.","source_url":"https://www.reddit.com/r/steamsupport/comments/1diafv1/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55618407656ba0f6f2b8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8284381fcb","original_id":"nf_22190619648505","tier":"A","category":"HACK_THEFT","title":"This account may have been accessed by someone else.","summary":"The user is talking about seeing posts with the message 'This account may have been accessed by someone else' without providing a direct Steam Support communication or actionable case evidence.","quote":"ay have been accessed by someone else. idk whats going on but i've seen a few other posts saying the exact same thing as this: This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. This account may have been accessed by someone else. idk whats going on but i've seen a few other posts saying the exact same thing as this: This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else.","source_url":"https://www.reddit.com/r/steamsupport/comments/1diqdwi/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be89761652ee4f46268b","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56b1536a20","original_id":"nf_74925028945574","tier":"A","category":"HACK_THEFT","title":"\"This account may have been accessed by someone else.\"","summary":"The user describes receiving an automated account lock message for the second time in a month and complains that support is now demanding the very first email address from 2015 to unlock the account.","quote":"\"This account may have been accessed by someone else.\" \"This account may have been accessed by someone else.\" So, i got this message 2nd time in a month. 1st time all was fast and they unlocked my account, but this time they are saying, that i need to provide my very first email from 2015. \"This account may have been accessed by someone else.\" So, i got this message 2nd","source_url":"https://www.reddit.com/r/steamsupport/comments/1cq6n99/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06c86f55f33738338ea8","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ad9e53ed9","original_id":"nf_87642612136698","tier":"A","category":"RECOVERY_HIJACK","title":"\"You account may have been accessed by someone else\"","summary":"An automated Steam system message notifying the user that their account may have been accessed by someone else, leading to temporary restrictions on modifications as a security precaution.","quote":"n accessed by someone else\" This is the message: \" This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you. How to regain access to your account: This is the message: \" This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security pre","source_url":"https://steamcommunity.com/discussions/forum/30/3368153731103273464/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"97658b3f091233fc37bf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb295f1de0","original_id":"nf_55648444454841","tier":"A","category":"RECOVERY_HIJACK","title":"This account may have been accessed by someone else.","summary":"This is a Steam help guide text regarding potential unauthorized account access and recovery steps.","quote":"This account may have been accessed by someone else. This is a step-by-step guide on how to navigate the Steam Support Help page to recover an account that you no longer have access to. This is a step-by-step guide on how to navigate the Steam Support Help page to recover an account that you no longer have access to.","source_url":"https://steamcommunity.com/discussions/forum/1/3044984779775080428/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2cf690a08f4b0d3ff5c4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f8a935c546","original_id":"nf_16497160490584","tier":"A","category":"BAN_NO_REASON","title":"This account may have been accessed by someone else. <--- ALERT","summary":"The user received an automated system alert stating that their account may have been accessed by someone else and that modifications to the account were temporarily restricted as a security precaution.","quote":"e up like 3 weeks ago and i Found this message : \" This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. This account may have been accessed by someone else. <--- ALERT Hello boys . So I woke up like 3 weeks ago and i Found this message : \" This account may have been accessed by someone else. Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this a","source_url":"https://steamcommunity.com/discussions/forum/1/523898291512539575/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2c2deea95fb30c3ebd11","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56aebaf889","original_id":"nf_67448601435254","tier":"A","category":"RECOVERY_HIJACK","title":"You account may have been accessed by someone else","summary":"The user received an automated security alert from Steam stating their account may have been accessed by someone else after logging in from a different city, resulting in a temporary restriction and a requirement to contact Steam Support. The user notes that Steam Support has not yet answered their ticket.","quote":"This account may have been accessed by someone else.Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.How to regain access to your account:Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method.More information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recomm","source_url":"https://steamcommunity.com/discussions/forum/1/496879865897331987/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c89dd0a5b8811812a1d6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b67c98049","original_id":"nf_49461251078710","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Got this notification when I opened steam. More info in comments","summary":"The user received an automated notification from Steam stating that their account may have been accessed by someone else. No further details or agent responses are provided in the text.","quote":"This account may have been accessed by someone else.","source_url":"https://www.reddit.com/r/Steam/comments/1bfrl4t/got_this_notification_when_i_opened_steam_more/","source_host":"www.reddit.com","source_status":"public_url","source_group":"67e17f38d456f597cd1c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9c6fd2d22","original_id":"nf_55361319803331","tier":"A","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: my account has been hijacked???","summary":"The automated Steam system notified the user that their account may have been accessed by someone else and placed a temporary restriction on account modifications as a security precaution.","quote":"r/steamsupport on Reddit: my account has been hijacked??? Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>. Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>.","source_url":"https://www.reddit.com/r/steamsupport/comments/1bfts36/my_account_has_been_hijacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57929f7097f146de6573","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b0956079e","original_id":"nf_54332373839563","tier":"A","category":"HACK_THEFT","title":"Steam not authorizing apex coin purchase? : r/apexlegends - Reddit","summary":"This is a Reddit post about issues purchasing Apex Coins on EA's platform, which is unrelated to Steam accounts, items, or Steam Support.","quote":"Steam not authorizing apex coin purchase? : r/apexlegends - Reddit Please try again at a later time. Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\" It seems I'm not the only one who struggles with this so I dont get it why they ignoring everything about it. Please try again at a later time. Because we have provided all the information we have for your issue I'm closing th","source_url":"https://www.reddit.com/r/apexlegends/comments/16n28cg/steam_not_authorizing_apex_coin_purchase/","source_host":"www.reddit.com","source_status":"public_url","source_group":"01b52fac3518a81e7a26","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c683fcc37a","original_id":"nf_80156896515824","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"It seems steam don't want to accept my debit card :: Help and Tips","summary":"Steam Support closed the user's help request regarding debit card issues after providing a canned response directing them to the Steam Wallet article.","quote":"It seems steam don't want to accept my debit card :: Help and Tips See our Steam Wallet article for more information. Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.\" What. The. ♥♥♥♥. Also, my last bought item was literally less than a month ago. See our Steam Wallet article for more information. Because we have provided all the information we have for your issue I'm closing this help reque","source_url":"https://steamcommunity.com/discussions/forum/1/3279192886595103384/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"00607df2ecdcf86dbb76","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d085573a86","original_id":"nf_82883355126066","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Results for \"Exclusive to SCP we are pleased to offer this wonderful 4 ...","summary":"Steam Support closed the user's help request with a canned response, stating that all available information has been provided and refusing further assistance on the matter.","quote":"Results for \"Exclusive to SCP we are pleased to offer this wonderful 4 ... Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help. In forum \" UberStrike General Discussions \" 0 Important UberStrike Classic Community Notice - Official Revival and Domain Concerns Oct 14 @ 5:34am NekoSuneVR I have not yet independently verified the ... Because we have provide","source_url":"https://steamcommunity.com/discussions/forum/search/?q=Exclusive+to+SCP+we+are+pleased+to+offer+this+wonderful+4+bedroom","source_host":"steamcommunity.com","source_status":"public_url","source_group":"138e04d76c76751ee8ab","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-315c33e124","original_id":"nf_52365539170458","tier":"A","category":"RECOVERY_HIJACK","title":"How to regain acccess to account. :: Help and Tips - Steam Community","summary":"This is published Steam community help and policy text explaining that users can contact Steam Support to recover a hijacked account by providing proof of ownership or purchase.","quote":"Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you. You may be asked to provide proof of purchase for games on the account or proof of ownership of the payment method. More information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security ...","source_url":"https://steamcommunity.com/discussions/forum/1/666827316054321063/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fc694aaa0fc7f0434fe3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf13e2839b","original_id":"nf_12116983421835","tier":"A","category":"RECOVERY_HIJACK","title":"How to regain access to your account :: Help and Tips","summary":"This is official Steam help page text explaining that users can contact Steam Support to verify ownership and regain access to their account.","quote":"How to regain access to your account :: Help and Tips Please contact Steam Support so we can assist you. How to regain access to your account: <strong>Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you</strong>. Please contact Steam Support so we can assist you. How to regain access to your account: <strong>Contact Steam Support and a support agen","source_url":"https://steamcommunity.com/discussions/forum/1/616188677679708772/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f7fae975ca22a3f131e3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a706fb67ce","original_id":"nf_35780057440316","tier":"A","category":"RECOVERY_HIJACK","title":"This account may have been accessed by someone else. what is thing thing? :: Help and Tips","summary":"This is official Steam help page text instructing users to contact Steam Support to verify ownership and restore account access if the account may have been accessed by someone else.","quote":"This account may have been accessed by someone else. what is thing thing? :: Help and Tips Please contact Steam Support so we can assist you. How to regain access to your account: <strong>Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you</strong>. Please contact Steam Support so we can assist yo","source_url":"https://steamcommunity.com/discussions/forum/1/558746089002717120","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e1069b4c145d3c6e0e9d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2695ccaab2","original_id":"nf_44725625001574","tier":"A","category":"HACK_THEFT","title":"Impossible to regain full acces to my account? :: Help and Tips","summary":"Valve's help page instructions advising users to contact Steam Support to verify ownership and have account access restored after losing access.","quote":"Impossible to regain full acces to my account? :: Help and Tips Please contact Steam Support so we can assist you. How to regain access to your account: <strong>Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you</strong>. Please contact Steam Support so we can assist you. How to regain access to your account: <strong>Contact Steam Support and a support agen","source_url":"https://steamcommunity.com/discussions/forum/1/527274088388127733","source_host":"steamcommunity.com","source_status":"public_url","source_group":"868b39c4d89b46178d29","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0bdfabe70","original_id":"nf_48933618513660","tier":"A","category":"HACK_THEFT","title":"Account Issues - Steam Support","summary":"This text is a boilerplate excerpt from the Steam Support landing page showing general account issue categories and an error message.","quote":"Steam Support - Account Issues\n\nAn error occurred trying to handle that request. Please give us a few minutes and try again.\n\n Sign in to your Steam account to review purchases, account status, and get personalized help. \n\nSelect an issue for more assistance.\n\n Manage Account Details (email, phone, payment, country) Steam Families Family View Steam Guard Phone Number Steam Guard Mobile Authenticator My account is stolen or hijacked Help me sign in to my account Data Related to Your Steam Account","source_url":"https://help.steampowered.com/en/wizard/HelpWithAccount","source_host":"help.steampowered.com","source_status":"public_url","source_group":"d38ebe7549b5c19b0954","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-5e06fbc48a","original_id":"nf_48863399774974","tier":"A","category":"HACK_THEFT","title":"Steam Support - Steam Client or other Steam Features","summary":"This is general descriptive text from the Steam Support landing page explaining how users can log in to get help, reset passwords, or recover hijacked accounts.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/wizard/HelpWithSteam","source_host":"help.steampowered.com","source_status":"public_url","source_group":"58a1e88e3d968254b5e9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-3138ea4cab","original_id":"nf_55546763767675","tier":"A","category":"HACK_THEFT","title":"Steam Support - 24 HOURS","summary":"This is general informational text from the Steam Support landing page explaining how users can log in to get help, reset passwords, or recover hijacked accounts.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/wizard/HelpWithGame/?appid=485580","source_host":"help.steampowered.com","source_status":"public_url","source_group":"55363e2fc8ae60f102c3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-93bca83cf8","original_id":"nf_63593886930562","tier":"A","category":"HACK_THEFT","title":"Steam Support - Recent Purchases","summary":"This is standard navigational text from the Steam Support landing page explaining how users can log in to get help, request refunds, or recover accounts.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/wizard/HelpWithPurchase","source_host":"help.steampowered.com","source_status":"public_url","source_group":"360f44b79706b5c6ac65","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-c1960229af","original_id":"nf_45569151398533","tier":"A","category":"HACK_THEFT","title":"Steam Support - Steam Hardware","summary":"This is a generic Steam Support help page introduction explaining how to log in for assistance with games, refunds, password resets, and account recovery.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/wizard/HelpWithSteamHardware","source_host":"help.steampowered.com","source_status":"public_url","source_group":"68592f3b61862303b75c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-595e5da84c","original_id":"nf_20148805372588","tier":"A","category":"HACK_THEFT","title":"Steam Support - Steam Deck","summary":"This is standard promotional and navigational text from the Steam Support landing page explaining how to log in for help with games, refunds, and account recovery.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/wizard/HelpWithSteamDeck","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e2850b493ffda7d86225","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-b3cce421ef","original_id":"nf_17901356667601","tier":"A","category":"HACK_THEFT","title":"Steam Support - Steam Guard Code Help","summary":"This is general informational text from a Steam help page describing how to log in to get help, request refunds, or recover a hijacked account.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/wizard/HelpWithSteamGuardCode","source_host":"help.steampowered.com","source_status":"public_url","source_group":"781fce6aeccbb93e9bda","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-3b4d840c78","original_id":"nf_55183146997763","tier":"A","category":"HACK_THEFT","title":"Help with account data question","summary":"This is standard navigational help text from the Steam Support website explaining how users can log in to get assistance with games, refunds, or account recovery.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/wizard/HelpAccountDataQuestion","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c70b6a479959cc1372fe","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-8ce0e98b91","original_id":"nf_48837008652304","tier":"A","category":"HACK_THEFT","title":"Steam Support - I forgot my Steam Account name or password","summary":"This is a standard Steam Support help page excerpt regarding account login assistance, password recovery, and hijacked account recovery.","quote":"Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.","source_url":"https://help.steampowered.com/en/wizard/HelpWithLoginInfo?issueid=406","source_host":"help.steampowered.com","source_status":"public_url","source_group":"9b00f2497dfbee09eb46","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d6b2b2bf9b","original_id":"nf_87055988148093","tier":"A","category":"BAN_NO_REASON","title":"This account has violated the Steam Terms of Service Agreement. :: Help ...","summary":"The automated Steam system issued a notice stating that the account violated the Steam Terms of Service Agreement and restricted account functionalities such as purchasing, gifting, trading, Community Market usage, and CD-key activation.","quote":"This account has violated the Steam Terms of Service Agreement. :: Help ...\n\nPurchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Account functionality has been restricted.\nPurchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Account functionality has been restricted.","source_url":"https://steamcommunity.com/discussions/forum/1/1652169858539577459/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cb0bdf9998b11f1e8315","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-818a8f8643","original_id":"nf_41871384594670","tier":"A","category":"BAN_NO_REASON","title":"This account has violated the Steam Terms of Service Agreement.","summary":"An automated system notice stating that the account has violated the Steam Terms of Service Agreement and that purchasing, gifting, trading, market activities, and CD-key activation have been restricted until July 17.","quote":"This account has violated the Steam Terms of Service Agreement.\n\nPurchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Account functionality has been restricted until 17 July.\nPurchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Account functionality has been restricted until 17 July.","source_url":"https://steamcommunity.com/discussions/forum/1/2527030866869072720/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6fdded4832c34fbd55dc","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d53f9b854","original_id":"nf_50380242550909","tier":"A","category":"BAN_NO_REASON","title":"Fraudulent activity. : r/steamsupport - Reddit","summary":"The automated Steam system issued a restriction notice stating that account functionality, including purchasing, gifting, trading, Community Market usage, and CD-key activation, has been disabled until the issue is resolved.","quote":"Fraudulent activity. : r/steamsupport - Reddit This account will have restricted functionality until this issue is resolved.Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. This account will have restricted functionality until this issue is resolved.Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/steamsupport/comments/11bvloc/fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08e55134f1b4834fc885","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cec857532c","original_id":"nf_86011488782091","tier":"A","category":"HACK_THEFT","title":"This account appears to have been used for fraudulent activity.","summary":"The user quotes an automated Steam alert stating that their account has been restricted due to suspected fraudulent activity and instructing them to contact Steam Support.","quote":"This account appears to have been used for fraudulent activity. The alert said that \"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\" It also said that to lift the restricted functionality, I must contact steam support. The alert said that \"Purchasing, gifting, trading, buying and selling items on the Commun","source_url":"https://www.reddit.com/r/steamsupport/comments/1694l3v/this_account_appears_to_have_been_used_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d73ea262a845dbad31e1","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e8cbd2fdb","original_id":"nf_77268703908278","tier":"A","category":"BAN_NO_REASON","title":"Around 5 months ago this happened :: Steam Discussions","summary":"The user posted an automated Steam restriction notice showing that account functionality including purchasing, gifting, trading, market access, and CD-key activation has been disabled.","quote":"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Account functionality has been restricted.","source_url":"https://steamcommunity.com/discussions/forum/0/601911348840089007/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a1dcbce72d60d95597b5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf1f1639ad","original_id":"nf_27912414753532","tier":"A","category":"BAN_NO_REASON","title":"TRADE BAN ALL PURCHASING IS DISABLE :: Help and Tips","summary":"An automated system message informing the user that purchasing, gifting, trading, market activities, and CD-key activation have been disabled on their account, instructing them to contact Steam Support.","quote":"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Please contact Steam Support and work with us to restore these account features.","source_url":"https://steamcommunity.com/discussions/forum/1/2989789048613025603/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"21d6a7299d1e118d4701","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-772c65dcd0","original_id":"nf_84956399583086","tier":"A","category":"BAN_NO_REASON","title":"Around 5 months ago this happened on another account of mine","summary":"The user shares an automated restriction notice from Steam stating that purchasing, gifting, trading, market activities, and CD-key activation have been disabled on their account. The text is an automated system message indicating account restriction.","quote":"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Account functionality has been restricted.","source_url":"https://steamcommunity.com/discussions/forum/0/601911348840089295/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"06cdbcb8e076bcd17ae8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6e2b00517","original_id":"nf_48322281994267","tier":"A","category":"BAN_NO_REASON","title":"steam alert :: Help and Tips","summary":"Steam automated system issued an alert stating that purchasing, gifting, trading, Community Market usage, and CD-key activation have been disabled, and account functionality has been restricted.","quote":"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Account functionality has been restricted.","source_url":"https://steamcommunity.com/discussions/forum/1/4767710564309550664/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3df4ddcc16cb001b8b60","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f18aee58aa","original_id":"nf_16617990760658","tier":"A","category":"BAN_NO_REASON","title":"My Steam account has been flagged by Steam Support. :: Help and Tips","summary":"The user's Steam account has been flagged by Steam Support, disabling purchasing, gifting, trading, market access, and CD-key activation. Account functionality is restricted by the system.","quote":"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Account functionality has been restricted.","source_url":"https://steamcommunity.com/discussions/forum/1/864977025630902747/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e001364d1ea7af267319","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3f900e3d9","original_id":"nf_72751976611504","tier":"A","category":"BAN_NO_REASON","title":"This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","summary":"An automated Steam system notice informing the user that their account functionality has been restricted, disabling purchasing, gifting, trading, market activities, and CD-key activation until the issue is resolved.","quote":"This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. <strong>This account will have restricted functionality until this issue is resolved</strong>. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation","source_url":"https://steamcommunity.com/discussions/forum/1/622954747290313575/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b60a7ded3c2d86671291","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a0e437d47","original_id":"nf_22456849496705","tier":"A","category":"BAN_NO_REASON","title":"Results for \"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. \" :: Steam Community","summary":"An automated Steam notice stating that the account has restricted functionality, with purchasing, gifting, trading, market access, and CD-key activation disabled until the issue is resolved.","quote":"This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/search/?gidforum=882959061466924237&include_deleted=1&q=Purchasing,+gifting,+trading,+buying+and+selling+items+on+the+Community+Market,+and+cd-key+activation+have+been+disabled.+","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b9ee95d0111df4e1d69a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f936b8adc4","original_id":"nf_50966546520796","tier":"A","category":"HACK_THEFT","title":"My Account is Restricted and I can't trade or buy but I can play the game :: Counter-Strike 2 General Discussions","summary":"A user on a Counter-Strike 2 discussion board posts about their account being restricted and cites a ToS violation message.","quote":"or buy but I can play the game :: Counter-Strike 2 General Discussions Originally posted by F1234:<strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Originally posted by F1234:<strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement.","source_url":"https://steamcommunity.com/app/730/discussions/0/3111404628286471322/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7b5e5a588bde20c68b9f","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ecdbe5e5f","original_id":"nf_56939267876810","tier":"A","category":"BAN_NO_REASON","title":"Trade function banned :: Help and Tips","summary":"An automated Steam notice informed the user that their account has been flagged for potential fraudulent activities and restricted functionality until contacting support.","quote":"and Tips <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities</strong>. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities</strong>. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved.","source_url":"https://steamcommunity.com/discussions/forum/1/617329505858511720","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7e17a254d4f415554667","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72604fdf76","original_id":"nf_39523450497407","tier":"A","category":"BAN_NO_REASON","title":"Trade ban without doing something... :: Steam Community","summary":"The provided text shows the standard error message displayed on Steam accounts that have been flagged and banned for violating the Steam Terms of Service Agreement.","quote":"Trade ban without doing something... :: Steam Community What is the error message you are getting <strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. What is the error message you are getting <strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement.","source_url":"https://steamcommunity.com/discussions/forum/7/616188677585145935","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ef157c0c4151ad168ba2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54dde74b53","original_id":"nf_14998747364558","tier":"A","category":"BAN_NO_REASON","title":"Trade locked, dont know what to make of it. :: Help and Tips","summary":"The user's account has been trade locked and flagged by Steam Support for violations of the Terms of Service Agreement, disabling purchasing, gifting, trading, market activities, and CD-key activation.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/622954302099192032","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a97b902a7fd38605d094","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d940887c3","original_id":"nf_86781549494324","tier":"A","category":"BAN_NO_REASON","title":"r/civ on Reddit: Banned account with founder edition","summary":"An automated Steam notice informs the user that their account has been flagged for violations of the Terms of Service Agreement, disabling purchasing, gifting, trading, market activities, and CD-key activations.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/civ/comments/1i7gp71/banned_account_with_founder_edition/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9967540f3309b0d89b74","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7da8459534","original_id":"nf_77282106682567","tier":"A","category":"BAN_NO_REASON","title":"Account functionality has been restricted. :: Help and Tips","summary":"An automated Steam Support alert informs the user kimkhue1 that their account functionality, including purchasing, gifting, trading, and Community Market access, has been disabled due to violations of the Terms of Service Agreement.","quote":"Steam Support Alert for kimkhue1 ... Support for violations of the Terms of Service Agreement. <strong>Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.</strong>","source_url":"https://steamcommunity.com/discussions/forum/1/864969320392030210","source_host":"steamcommunity.com","source_status":"public_url","source_group":"81a51edf0aeb28ecdab9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c070b64634","original_id":"nf_10333770220952","tier":"A","category":"BAN_NO_REASON","title":"Can a Trade-banned account redeem keys or accept gifts? :: Help and Tips","summary":"A Steam Help page excerpt detailing restrictions on trade-banned accounts flagged for violations of the Steam Terms of Service Agreement.","quote":"Can a Trade-banned account redeem keys or accept gifts? :: Help and Tips <strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, ... <strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on","source_url":"https://steamcommunity.com/discussions/forum/1/1747891643719043976/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"549f366464809e34217a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef024c6737","original_id":"nf_61911009396658","tier":"A","category":"BAN_NO_REASON","title":"Steam ACC got restricted :: Help and Tips","summary":"The user's Steam account was restricted and flagged by Steam Support for violations of the Terms of Service Agreement, disabling purchasing, gifting, trading, market activities, and CD-key activation.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/694248493352645973/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c3b5c1843625d242e805","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-093e38a021","original_id":"nf_72432002728246","tier":"A","category":"BAN_NO_REASON","title":"restricted functionality? :: Help and Tips","summary":"Steam Support flagged the user's account for potential fraudulent activities and placed a restriction on its functionality until the issue is resolved by support.","quote":"Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved.","source_url":"https://steamcommunity.com/discussions/forum/1/496880503073724960/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2b652acc1311e29741e1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1014090911","original_id":"nf_19514114030605","tier":"A","category":"BAN_NO_REASON","title":"cant access friends with a restricted (i think) account :: Help and Tips","summary":"An automated Steam system notice states that the user's account has been flagged for potentially fraudulent activities and restricted until contacted by Steam Support.","quote":"and Tips <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities</strong>. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities</strong>. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved.","source_url":"https://steamcommunity.com/discussions/forum/1/3468361193668633652/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7e2c32cf7b188b628393","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-746bf3d92b","original_id":"nf_88001062626825","tier":"A","category":"BAN_NO_REASON","title":"False Fraudulent Activity :: Help and Tips","summary":"An automated Steam notice informs the user that their account has been flagged for potential fraudulent activities, restricting its functionality until contact is made with Steam Support.","quote":"and Tips <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities</strong>. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities</strong>. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved.","source_url":"https://steamcommunity.com/discussions/forum/1/490123938445199413","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b27a0669ecf8a783b26b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79eb8fdaf4","original_id":"nf_26112814529954","tier":"A","category":"BAN_NO_REASON","title":"[question] Insta ban after buying on float! : r/csgomarketforum","summary":"The user received an automated Steam Support ban notice stating that their account violated the Terms of Service Agreement, disabling purchasing, gifting, trading, market access, and CD-key activations after buying an item on a third-party marketplace.","quote":"[question] Insta ban after buying on float! : r/csgomarketforum <strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled... <strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifti","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1j68gli/question_insta_ban_after_buying_on_float/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6516709a0c30fc200021","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8803e9d570","original_id":"nf_11549206146601","tier":"A","category":"BAN_NO_REASON","title":"Alert from steam support need help","summary":"The user received an automated system alert on April 7 stating that their account was restricted due to suspected fraudulent activity following a trade on April 6. Purchasing, gifting, trading, market activities, and CD-key activation were disabled.","quote":"This account appears to have been used for fraudulent activity.This account will have restricted functionality until this issue is resolved.Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.steamgifts.com/discussion/W058r/alert-from-steam-support-need-help","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"c2a21262810a7081f344","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5b1d10bb9","original_id":"nf_31071377327115","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: My account \"appears to have been used for fraudulent activity.\"","summary":"The user received an automated system notice stating that their account appears to have been used for fraudulent activity, resulting in the restriction of purchasing, gifting, trading, Market transactions, and CD key activation.","quote":"My account \"appears to have been used for fraudulent activity.\"\n\nPurchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. More info on this topic is available here: <strong>Steam Terms of Service Agreement</strong>.)","source_url":"https://www.reddit.com/r/Steam/comments/1mjib6/my_account_appears_to_have_been_used_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9632b378f99fb465100","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98f16b45f4","original_id":"nf_64616231344456","tier":"A","category":"BAN_NO_REASON","title":"This account appears to have been used for fraudulent activity :: Help and Tips","summary":"Steam Support flagged the user's account for potential fraudulent activity and applied a restriction, instructing them to contact support for assistance.","quote":"appears to have been used for fraudulent activity :: Help and Tips <strong>Steam Support has flagged your account as potentially having been used for fraudulent activity</strong>. Please contact Steam Support so that we can assist you. This account will have restricted functionality until the issue is resolved. <strong>Steam Support has flagged your account as potentially having been used for fraudulent activity</strong>. Please contact Steam Support so that we can assist you. This account will have restricted functionality until the issue is resolv","source_url":"https://steamcommunity.com/discussions/forum/1/558751364608331184/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8bce829e6f9f8035556b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1079ab9997","original_id":"nf_31393666652102","tier":"A","category":"BAN_NO_REASON","title":"Restriction from buying/selling/trading/cs-key activation. :: Help and Tips","summary":"Steam help page text displaying a standard account restriction notice for violating the Terms of Service, which disables buying, selling, trading, and community market access.","quote":"Restriction from buying/selling/trading/cs-key activation. :: Help and Tips <strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, ... <strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on","source_url":"https://steamcommunity.com/discussions/forum/1/558752449453780525/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c79e33fb54645aadc997","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9fc75e523","original_id":"nf_80717270774391","tier":"A","category":"BAN_NO_REASON","title":"r/csgomarketforum on Reddit: [PSA] My Steam account just got banned","summary":"A user's Steam account was banned or flagged for violations of the Terms of Service Agreement after trading on Buff. The automated system displayed a generic ban notice stating the account was flagged by Steam Support.","quote":"got banned I've done absolutely nothing else than some buying and selling on buff. ... \"<strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. I've done absolutely nothing else than some buying and selling on buff. ... \"<strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement.","source_url":"https://www.reddit.com/r/csgomarketforum/comments/r87owv/psa_my_steam_account_just_got_banned/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f77d3493f72b888d160c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bfb0849b1","original_id":"nf_79448390409761","tier":"A","category":"BAN_NO_REASON","title":"r/DotA2 on Reddit: Trade banned for no apparent reason and shady response from Steam Support (xpost /r/dota2trade)","summary":"The user's account was flagged by Steam Support for violations of the Terms of Service Agreement, disabling purchasing, gifting, trading, market access, and CD-key activation. The system provided a generic automated ban notice without specific reasons.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/DotA2/comments/1rj6sl/trade_banned_for_no_apparent_reason_and_shady/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef1687e59a4ac14f853a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5952d4288","original_id":"nf_60181070524695","tier":"A","category":"BAN_NO_REASON","title":"r/DotA2 on Reddit: Steam Market Ban for no reason.","summary":"An automated Steam notice stating that the account has been flagged by Steam Support for Terms of Service violations, disabling purchasing, gifting, trading, Market access, and CD key activation.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/DotA2/comments/2q7r6o/steam_market_ban_for_no_reason/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e868700e0c6b7d2a1dfa","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3573092ac","original_id":"nf_31805320601957","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Account Locked : Fraudulent Credit Card use","summary":"Steam Support flagged the user's account for potential fraudulent activities and restricted features such as purchasing, gifting, trading, and Community Market access. The automated notice instructs the user to contact Steam Support for assistance.","quote":"r/Steam on Reddit: Account Locked : Fraudulent Credit Card use <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities</strong>. Please contact Steam Support so that we can assist you. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key ... <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities</strong>. Please contact Steam Support so that we can assist you. Purchasing, gifting, trading, buying and selling item","source_url":"https://www.reddit.com/r/Steam/comments/2zsbpz/account_locked_fraudulent_credit_card_use/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b630a62a045da3ed2e4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e79d4e82e","original_id":"nf_91305294333720","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Banned for fraudulent movement?...","summary":"The user discovered a trade ban on their account accompanied by an automated message stating the account appears to have been used for fraudulent activity. Steam Support flagged the account without further context.","quote":"audulent movement?... I log in the other day and I find that i Trade banned and say this exactly · <strong>This account appears to have been used for fraudulent activity</strong>. Steam Support has flagged your account as potentially having been used for fraudulent activities. I log in the other day and I find that i Trade banned and say this exactly · <strong>This account appears to have been used for fraudulent activity</strong>. Steam Support has flagged your account as potentially having been used for fraudulent activities.","source_url":"https://www.reddit.com/r/Steam/comments/2n39fh/banned_for_fraudulent_movement/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf41456f026279641ca6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-875f7ae59b","original_id":"nf_76050939261683","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: My steam account has been hacked by a chinese gold farmer...","summary":"An automated system message indicates that Steam Support will contact the user in 1-2 days and states that the account has been flagged for violating the Steam Terms of Service Agreement.","quote":"Steam support should contact you in 1-2 working days. ... <strong>This account has violated the Steam Terms of Service Agreement</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement.","source_url":"https://www.reddit.com/r/Steam/comments/15f3os/my_steam_account_has_been_hacked_by_a_chinese/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f281cf34c6015a547ac3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4467476e6","original_id":"nf_14121782623893","tier":"A","category":"BAN_NO_REASON","title":"r/csgomarketforum on Reddit: [d] i got an alert on my steam account.i just sold astralis gold antwerp on market which i bought today and some days ago too","summary":"The user received an automated system alert and ban on their Steam account, disabling purchasing, gifting, trading, community market access, and CD-key activation after selling items like an Astralis Gold Antwerp sticker.","quote":"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/csgomarketforum/comments/10q5ipl/d_i_got_an_alert_on_my_steam_accounti_just_sold/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ceb4a2798fefab18d0e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15668320c7","original_id":"nf_23941268149610","tier":"A","category":"BAN_NO_REASON","title":"r/DotA2 on Reddit: Help! I was trade banned because of suspicious behavior.","summary":"The user's account was flagged and restricted by Steam Support for violations of the Terms of Service Agreement, disabling purchasing, gifting, trading, market activities, and CD-key activation. No specific reason or explanation was provided in the notice.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/DotA2/comments/2wkw39/help_i_was_trade_banned_because_of_suspicious/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ccd13eccd846fb07f84","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-496a313fa5","original_id":"nf_71105269164656","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: So my account was locked for fraudulent activity, I've just found out why...","summary":"The user's account was locked for fraudulent activity, resulting in a system notice stating that purchasing, gifting, trading, market activities, and CD-key activation have been disabled. The user still has access to their games while waiting for the issue to be resolved.","quote":"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/Steam/comments/169taz/so_my_account_was_locked_for_fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"47c0ffaf43c2863c776a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9ffeae590","original_id":"nf_15166077923128","tier":"A","category":"BAN_NO_REASON","title":"r/Dota2Trade on Reddit: [PSA] Trade banned for no apparent reason and shady response from Steam Support","summary":"An automated Steam notice informing the user that their account has been flagged for violations of the Terms of Service, disabling purchasing, gifting, trading, market activities, and CD-key activation.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/Dota2Trade/comments/1rj5yi/psa_trade_banned_for_no_apparent_reason_and_shady/","source_host":"www.reddit.com","source_status":"public_url","source_group":"50626b9f218e4ff0489c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b329e0564","original_id":"nf_34580898656065","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Account appears to have been used for fraudulent activity?","summary":"Steam automated system disabled purchasing, gifting, trading, Community Market access, and CD-key activation on an account due to suspected fraudulent activity.","quote":"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/r/Steam/comments/30f45e/account_appears_to_have_been_used_for_fraudulent/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e149422438b136ff7751","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d52b073377","original_id":"nf_53006808804484","tier":"A","category":"BAN_NO_REASON","title":"crowcrue (u/crowcrue) - Reddit","summary":"An automated system message showing that account features including purchasing, gifting, trading, Community Market usage, and CD-key activation have been disabled.","quote":"Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://www.reddit.com/user/crowcrue/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5aeaaa93ed16c6bbccac","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7c649d719","original_id":"nf_48048850848937","tier":"A","category":"RESTORE_REFUSED","title":"Сказ о том, как Стим мне подарки делать запретил — Steam на DTF","summary":"A user tried to gift a game to a friend across regions and received a purchase restriction error. Steam Support replied that the user has gift purchase restrictions and can only send gifts using direct payment methods rather than wallet funds. The support response was received around June 30, 2024.","quote":"Спасибо, что связались со мной. Я просмотрел ваш аккаунт и увидел, что у вас есть общие ограничения на покупку подарков.\n \n Вы по-прежнему можете приобретать подарки и отправлять их своим друзьям, если для покупки подарка вы используете способ оплаты напрямую, а не средства из своего кошелька. Вы можете свободно использовать имеющиеся у вас средства на кошельке и средства, вырученные от продаж на Community Market, для совершения покупок на свой счет.","source_url":"https://dtf.ru/steam/2778858-skaz-o-tom-kak-stim-mne-podarki-delat-zapretil","source_host":"dtf.ru","source_status":"public_url","source_group":"01981395123b2c3ba081","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f8723ec8a","original_id":"nf_14083767294568","tier":"A","category":"BAN_NO_REASON","title":"This account has violated the Steam Terms of Service Agreement. :: Help ...","summary":"An automated Steam Support system notice stating that the account has been flagged for violations of the Terms of Service Agreement, disabling purchasing, gifting, trading, Community Market usage, and CD-key activation.","quote":"This account has violated the Steam Terms of Service Agreement. :: Help ... This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation will be disabled. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation","source_url":"https://steamcommunity.com/discussions/forum/1/1744482417430751017/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c4cacca2823f03e36d8f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3246733cc8","original_id":"nf_91151054059663","tier":"A","category":"BAN_NO_REASON","title":"ACCOUNT ALERT :: Help and Tips - Steam Community","summary":"An automated Steam account alert notification stating that the account has been flagged by Steam Support for Terms of Service violations, disabling purchasing, gifting, trading, Market transactions, and CD-key activation.","quote":"ACCOUNT ALERT :: Help and Tips - Steam Community This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation will be disabled. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation","source_url":"https://steamcommunity.com/discussions/forum/1/2149847423916561383/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"55e36a85c305e2292bee","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3cf772bd3d","original_id":"nf_20100288295264","tier":"A","category":"BAN_NO_REASON","title":"My Steam account has been flagged by Steam Support.","summary":"The user's Steam account received a automated system alert and restriction on July 26, 2013, stating that the account violated the Steam Terms of Service Agreement and disabling purchasing, gifting, trading, market access, and CD-key activation.","quote":"ice Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Account functionality has been restricted. If you believe you have received this message in error, please contact Steam Support so that we can assist you. More info on this topic is available here: Steam Terms of Service Agreement.' I don't know why I have this message/\"ban\" on Steam, I don't have violated any Term of Service, recently I've got a ban on Steam Forums - Webpage by sending a program that can fix the issue of his Graphic Card driver, so I got a ban. After t","source_url":"https://steamcommunity.com/discussions/forum/1/864977025630902747","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e001364d1ea7af267319","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a304cac56f","original_id":"nf_24823299019529","tier":"A","category":"BAN_NO_REASON","title":"steam problem :: Help and Tips","summary":"This is a Steam help page or policy text stating that accounts may remain banned or limited by support for violations of the Terms of Service Agreement, specifically regarding the manipulation of the User Review system or voting/rating systems.","quote":"Support for violations of the Terms of Service Agreement: Manipulation of the User Review system or voting/rating systems","source_url":"https://steamcommunity.com/discussions/forum/1/6756004301610225968/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fafe1fbf997d631cf602","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fedd05f2f2","original_id":"nf_64224603762023","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Account Details keep getting changed, telling me i'd be getting banned? Scam?","summary":"An automated Steam Support notice informs the user that their account has been flagged for Terms of Service violations, disabling purchasing, gifting, trading, market transactions, and CD-key activation.","quote":"r/Steam on Reddit: Account Details keep getting changed, telling me i'd be getting banned? Scam? This account has been flagged by Steam Support for violations of the Terms of Service Agreement. <strong>Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation will be disabled</strong>. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. <strong>Purchasing, gifting, trading, buying and selling items on the Community Marke","source_url":"https://www.reddit.com/r/Steam/comments/bfo6q2/account_details_keep_getting_changed_telling_me/","source_host":"www.reddit.com","source_status":"public_url","source_group":"436ad0d6cd3ba8525ad2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9922e33f27","original_id":"nf_62425781078779","tier":"A","category":"BAN_NO_REASON","title":"account has violated the Steam Terms of Service Agreement :: Steam Community","summary":"The user's account was flagged by Steam Support for violations of the Terms of Service Agreement. The notice is displayed on the Steam community platform.","quote":"account has violated the Steam Terms of Service Agreement :: Steam Community how to fix this problem <strong>This account has been flagged by Steam Support for violations of the Terms of Service Agreement.</strong> how to fix this problem <strong>This account has been flagged by Steam Support for violations of the Terms of Service Agreement.</strong>","source_url":"https://steamcommunity.com/discussions/forum/7/523897023724535704","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c09e1f026c95c64ae4f2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efd867fac2","original_id":"nf_54214704239480","tier":"A","category":"BAN_NO_REASON","title":"i have been flagged for no reason on my account :: Help and Tips","summary":"The user received an automated notice stating their account has been flagged by Steam Support for violations of the Terms of Service Agreement, with purchasing, trading, and market features to be permanently disabled in 24 hours.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation will be permanently disabled in 24 hours.","source_url":"https://steamcommunity.com/discussions/forum/1/1744512563929885432/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4a2bd693ef32318dbd6d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41484ff188","original_id":"nf_85578621335285","tier":"A","category":"BAN_NO_REASON","title":"Grosse panique sur mon compte Steam sur le forum Counter-Strike : Global Offensive - 02-12-2019 23:21:34 - jeuxvideo.com","summary":"An automated Steam Support system notice stating that the account has been flagged for violations of the Terms of Service Agreement, disabling purchasing, gifting, trading, Market transactions, and CD-key activation.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. <strong>Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation will be disabled</strong>.","source_url":"https://www.jeuxvideo.com/forums/42-27047-61520111-1-0-1-0-grosse-panique-sur-mon-compte-steam.htm","source_host":"www.jeuxvideo.com","source_status":"public_url","source_group":"3f07f676ef703b8cda57","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29c5c90fcc","original_id":"nf_40887544904870","tier":"A","category":"BAN_NO_REASON","title":"Будьте бдительны - Steam","summary":"An automated Steam notice states that the account has been flagged and violated the Steam Terms of Service Agreement.","quote":"Будьте бдительны - Steam This account has violated the Steam Terms of Service Agreement. <strong>This account has been flagged by Steam Support for violations of the Terms of Service Agreement.</strong> This account has violated the Steam Terms of Service Agreement. <strong>This account has been flagged by Steam Support for violations of the Terms of Service Agreement.</strong>","source_url":"https://pikabu.ru/story/budte_bditelnyi_9099369","source_host":"pikabu.ru","source_status":"public_url","source_group":"11e986b05fa558183d5b","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28609f82df","original_id":"nf_49033046091566","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support is great!!! - PC","summary":"A user reported a hijacked account and provided ownership proof, but Steam Support responded asking for further verification details such as the original email, credit card information, PayPal invoice ID, or a handwritten support ticket number on a retail CD key. The message demonstrates the standard account recovery verification process.","quote":"Hello, In order to investigate this issue, we must verify your ownership of the software and associated Steam Account. If you have not already please provide as much of the following as possible: Please provide the first email address that was used on the Steam account. If you purchased software through Steam with a credit card, please reply to this message with the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s). If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number. If you registered software purchased at a retail location, please handwrite your Support Ticket Number XXXXXXXXXXX directly on the quick reference card or sticker above the CD Key (","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/71670064","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"b4e0d8783717d7cd3773","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45bc3e8250","original_id":"nf_81450216481111","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"GLOBAL MUTE :: Counter-Strike 2 General Discussions","summary":"Steam Support closed the user's help request regarding a global mute in Counter-Strike 2, stating that all information had been provided. Support agent Tarek signed the response.","quote":"GLOBAL MUTE :: Counter-Strike 2 General Discussions Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please create a new help request and we will help how we can.\" Steam Support Tarek Yup, just grind exp and try to avoid being toxic/salty next time. Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please cr","source_url":"https://steamcommunity.com/app/730/discussions/0/4198997399063155134/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ed76c8c61eea980ca71d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19c603287f","original_id":"nf_90623347150433","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Why was my ticket closed without a response?","summary":"This is an official Steam Support help page article explaining that all support tickets receive a response and advising users to check their spam folders if they believe their ticket was closed without a reply.","quote":"All submitted support forms or emails to our support team are responded to.\n\nOur responses to tickets may go to your spam folder based on your email/privacy settings. All tickets are replied to prior to closing. Please check for the response in your spam folder.","source_url":"https://info.withcanopy.com/en/knowledge/why-was-my-ticket-closed-without-a-response","source_host":"info.withcanopy.com","source_status":"public_url","source_group":"9a18147fb6fd188117b3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3cc3ef37c2","original_id":"nf_89561891092340","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"I have problems guys :: Steam Community","summary":"Steam Support closed the user's help request with a canned response stating they have provided all available information and telling the user to open a new request only for unrelated issues.","quote":"I have problems guys :: Steam Community Because we have provided all the information we have for your issue I'm closing this help request. <strong>If you have an unrelated issue please open a new help request and we will be happy to help.</strong> Because we have provided all the information we have for your issue I'm closing this help request. <strong>If you have an unrelated issue please open a new help request and we will be happy to help.</strong>","source_url":"https://steamcommunity.com/discussions/forum/7/595154259634297684/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a5631b7f4667a6776769","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bbb6ed03ce","original_id":"nf_90111007998964","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Scamed for allot of money and steam doent want to help me ! :: Help and Tips","summary":"The user reported being scammed for a large sum of money, but Steam Support refused further assistance and closed the help request, stating that community reporting is the only way to prevent future scams and that all information has been provided.","quote":"Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams. Because we have provided all the information we have for your issue I'm closing this help request.","source_url":"https://steamcommunity.com/discussions/forum/1/4690027546078399844/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fe318c91bd4f94936e63","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74ea2b7ecb","original_id":"nf_37012288576988","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam causes Windows to soft-lock upon launch, Support doesn't care to help :: Help and Tips","summary":"Steam Support closed the user's help request regarding a technical issue with Windows soft-locking upon launch, stating they had provided all available information.","quote":"Because we have provided all the information we have for your issue I'm closing this help request.","source_url":"https://steamcommunity.com/discussions/forum/1/691994648689849436/?l=german","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6034d60e2c9ca1ab97c1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efc573edc6","original_id":"nf_81043450112045","tier":"A","category":"BAN_NO_REASON","title":"Нужна помощь со Steam - 08.03.21 20:23 | Пикабу","summary":"A user's Steam account was permanently restricted from purchasing games and using community features due to alleged commercial activity. Steam Support repeatedly refused to lift the ban, citing Subscriber Agreement violations, and closed the ticket without offering further assistance.","quote":"Аккаунт, используемый вами для связи с нами, был заблокирован за нарушение соглашения подписчика Steam. Судя по обменам, жалобам сообщества и другим факторам, на этом аккаунте велась коммерческая деятельность. Блокировка является постоянной, и служба поддержки Steam не может ничем помочь в данном случае. Поскольку мы предоставили вам всю имеющуюся у нас информацию, мы закрываем это обращение. Обратите внимание, что вы не получите дальнейших ответов по данному вопросу.","source_url":"https://pikabu.ru/story/nuzhna_pomoshch_so_steam_8065182","source_host":"pikabu.ru","source_status":"public_url","source_group":"b15a5f4d282ec3c89a6a","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-746ec385b9","original_id":"nf_86406032200655","tier":"A","category":"BAN_NO_REASON","title":"Account got permanent lock, I can't know the reason.","summary":"Steam Support informed the user that their account lock is permanent and refused to provide further assistance or reasons. The support agent closed the ticket and stated that any future requests regarding this lock may be closed without a reply.","quote":"t know the reason. This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the lock may be closed without a reply. This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the lock may be closed without a reply.","source_url":"https://www.reddit.com/r/steamsupport/comments/1dlq6ch/account_got_permanent_lock_i_cant_know_the_reason/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f0e45bf7133dcfe3ceef","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3637b35f86","original_id":"nf_71779129199316","tier":"A","category":"BAN_NO_REASON","title":"Im so done with this platform, any help would be appreciated","summary":"Steam Support agent Alena informed the user that their account lock is permanent, refused further assistance, and stated that future help requests regarding the lock may be closed without a reply.","quote":"uld be appreciated This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the lock may be closed without a reply. Steam Support Alena\" This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the lock may be closed without a reply. Steam Support Alena\"","source_url":"https://www.reddit.com/r/steamsupport/comments/1cewfym/im_so_done_with_this_platform_any_help_would_be/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55eb150970a10f40e604","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-439ce4f60b","original_id":"nf_71630667776805","tier":"A","category":"BAN_NO_REASON","title":"Steam account got community ban and have a 1000$ Items.","summary":"The user's Steam account with $1000 worth of items received a permanent community ban. Steam Support agent Jean-François replied that the lock is permanent and support cannot help further, prompting the user to continue submitting tickets.","quote":"Steam account got community ban and have a 1000$ Items. This lock is permanent and Steam support cannot help you further with this. Thank you for your understanding, Steam Support Jean-François I did not give up sending a ticket and a message in the support to solve this problem guys. Because I spend money to my account. This lock is permanent and Steam support cannot help you further with this. Thank you for your understanding, Steam Support Jean","source_url":"https://steamcommunity.com/discussions/forum/1/2270320616961300898/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"46eb6531f87e5d39d6df","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-09e625ecfb","original_id":"nf_94470524936704","tier":"A","category":"BAN_NO_REASON","title":"Community ban? :: Help and Tips","summary":"This official Steam help text states that community bans are permanent, Steam Support cannot assist further, and any additional concerns regarding terms of service violations must be directed to Valve's legal department.","quote":"This lock is permanent and Steam support cannot help you further with this. If you have further concerns about terms of service violations please direct correspondence to our legal department at:","source_url":"https://steamcommunity.com/discussions/forum/1/3183345176709907746/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"da7841326efe52346d17","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a3de35248","original_id":"nf_79037684985388","tier":"A","category":"BAN_NO_REASON","title":"Counter-Strike 2 | Commiunty ban for trading | Facebook","summary":"Steam Support informed the user that their account lock is permanent, refused further assistance, and stated that future help requests regarding the lock may be closed without a reply. The user reports having $15,000 worth of skins locked on the account.","quote":"trading | Facebook This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the account lock may be closed without a reply. Skins locked 15k$ any help? This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. Please note that future help requests submitted regarding the account lock may be closed without a reply. Skins locked 15k$ any he","source_url":"https://www.facebook.com/groups/12.08.2012CounterStrikeGlobalOffensive/posts/1650929682145063/","source_host":"www.facebook.com","source_status":"public_url","source_group":"ba040f7f409d049f501c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ca16c679b","original_id":"nf_87816365883018","tier":"A","category":"BAN_NO_REASON","title":"Steam红信理由：违反用户协议用于商业目的","summary":"Steam Support issued a permanent account lock citing a violation of the Subscriber Agreement and refused further assistance. Support agent Jessie closed the help request and stated that no further replies would be sent.","quote":"Steam红信理由：违反用户协议用于商业目的 This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. Please note you will not receive further replies regarding this issue. Steam Support Jessie 翻译： 你好 您正在申诉的帐户因违反Steam用户协议的条款而被锁定。 This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. Please note you will not recei","source_url":"https://tieba.baidu.com/p/7664283972","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"b68661357ff101ee02b2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-807fc0afbd","original_id":"nf_59315654625109","tier":"A","category":"BAN_NO_REASON","title":"Your account has been blocked from participating in the Steam ...","summary":"An automated Steam notice informing the user that their account has been blocked from participating in the Steam Community.","quote":"Your account has been blocked from participating in the Steam ... Steam Support :: Your account has been blocked from participating in the Steam Community. Steam Support :: Your account has been blocked from participating in the Steam Community.","source_url":"https://help.steampowered.com/en/faqs/view/271D-4C46-2915-B315","source_host":"help.steampowered.com","source_status":"public_url","source_group":"dbee93232c82da1e9638","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-1346286a01","original_id":"nf_62566568786382","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Steam account locked how do I fix it","summary":"Valve's standard policy text states that Steam accounts are non-transferable and that locks applied for violations are permanent, with Steam Support refusing further assistance.","quote":"Please note that Steam accounts are non-transferable. They are not intended to be bought, sold, or traded. This lock is permanent and Steam Support cannot help you further with this.","source_url":"https://www.reddit.com/r/steamsupport/comments/1f7787n/steam_account_locked_how_do_i_fix_it/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1b6bf32bcde0153722d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04ed9de6d4","original_id":"nf_42020827799057","tier":"A","category":"BAN_NO_REASON","title":"r/valve on Reddit: My 10-year-old Steam account got locked right after I topped up my balance — please, I need help","summary":"Steam Support issued a permanent account lock stating they cannot provide further assistance. The user lost access to their 10-year-old account immediately after adding funds.","quote":"r/valve on Reddit: My 10-year-old Steam account got locked right after I topped up my balance — please, I need help <strong>This lock is permanent and Steam Support cannot help you further with this.</strong> <strong>This lock is permanent and Steam Support cannot help you further with this.</strong>","source_url":"https://www.reddit.com/r/valve/comments/1nz1yse/my_10yearold_steam_account_got_locked_right_after/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b128c372c75d5732636f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a058a2391c","original_id":"nf_64975711033964","tier":"A","category":"RECOVERY_HIJACK","title":"My old Steam account was stolen. :: Help and Tips","summary":"Steam Support agent Beni responded to a user whose account was stolen, stating that they would assist after verifying proof of ownership, while the user expressed frustration over having already provided PayPal info, receipts, and screenshots.","quote":"My old Steam account was stolen. :: Help and Tips After verifying your proof of ownership we will gladly assist you with this issue. Best Regards, Beni Message from you on Feb 12 @ 8:08am | 12 hours ago I have supplied you with my PayPal information and multiple transaction receipts. I even took screenshots of the guy stealing my account. If you bothered to look at the captions. After verifying your proof of ownership we will gladly assist you with","source_url":"https://steamcommunity.com/discussions/forum/1/1782766638534503985/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3279e2b66ec1858379e2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f009d7f76f","original_id":"nf_61705507090652","tier":"A","category":"RECOVERY_HIJACK","title":"Support DOESN'T HELP PLEASE UP THEY WONT FRAUD YOU THIS WAY","summary":"Steam Support agent Serg replied to a user stating that they will assist with the account issue after verifying proof of ownership. The user was demanding account recovery through credit card details instead of a CD key.","quote":"Support DOESN'T HELP PLEASE UP THEY WONT FRAUD YOU THIS WAY After verifying your proof of ownership we will gladly assist you with this issue. Thanks for using Steam, Serg Message from you on Sep 3 @ 4:18pm | 14 minutes ago I dont have any cd from you I've gave you my credit card, restore my account through my CC there was written it is possible in rules also Message from you on Sep 3 @ 4:19pm | 14 ... After verifying your proof of ownership we will gladly a","source_url":"https://steamcommunity.com/discussions/forum/1/2953753908230229701/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"672ac158ff736ab93ca8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40cb557a94","original_id":"nf_63717151102536","tier":"A","category":"RECOVERY_HIJACK","title":"Does Steam Support even read your question? - PC - GameFAQs","summary":"Steam Support replied with a standard template asking the user to verify proof of ownership to assist with their suspended account. The user is frustrated because they received a canned response asking for a CD key for a digital account.","quote":"Does Steam Support even read your question? - PC - GameFAQs After verifying your proof of ownership we will gladly assist you with this issue. I'm trying to reclaim my wrongly suspended account, not some game. I didn't get a CD Key with my Steam program and even if I did it's digital how on earth would I write my ticket on it? Does anyone here know what to do? I'm furious. After verifying your proof of ownership we will gladly assist you with this issue. I'm","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/63607387","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"210bf29f588473e796c9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7bf71f26b","original_id":"nf_65525411754162","tier":"A","category":"RECOVERY_HIJACK","title":"Getting my account back/is this actually steam support?!?","summary":"A user lost access to their Steam account and was unable to receive password recovery emails. They contacted Steam Support, and an agent replied asking for verification of account ownership via a handwritten support ticket number on a physical CD Key photo.","quote":"to work and I don't remember changing it. I tried to verify my account and I am not receiving the email with the code.\"Steam's reply:\"Hello,Thank you for contacting Steam Support.In order to investigate this issue, we must verify your ownership of the CD Key.Please handwrite your Support Ticket Number xxxxxxx directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-","source_url":"https://steamcommunity.com/discussions/forum/1/666826703556732523/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"013207e63c285dfd15a9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a450e7ce1c","original_id":"nf_38097646706362","tier":"A","category":"RECOVERY_HIJACK","title":"It is hopeless to try recovering an account stolen (by only ...","summary":"Steam Support replied to a user trying to recover a stolen account where the user only had paysafecard proof of ownership instead of the requested CD key, PayPal, or credit card details. The message shows Steam Support requesting standard ownership verification after the account was compromised via a fake items.exe malware.","quote":"Hello Rodrigo,Thank you for contacting Steam Support.We apologize for the delay.In order to investigate this issue, we must verify your ownership of the software and associated Steam Acc","source_url":"https://steamcommunity.com/discussions/forum/1/624076027808724317/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8a6fc003db868c8c7337","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4654fa08d","original_id":"nf_22035227905589","tier":"A","category":"RECOVERY_HIJACK","title":"ACCOUNT HIJACKED! STEAM REFUSES TO HELP WHAT DO! :: Help and Tips","summary":"An excerpt from a Steam support or knowledge base article instructing users on how to locate CD keys for proof of ownership verification to assist with account issues.","quote":"ref=7480-WUSF-3601 Example scans: http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg <strong>After verifying your proof of ownership we will gladly assist you with this issue.</strong> If you have any difficulty locating the CD Key on the packaging, please see the following link: URL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601 Example scans: http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg http://support.steampowered.com/images/faq/2347-QDFN-4366/c","source_url":"https://steamcommunity.com/discussions/forum/1/492379159710340698/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"db9fe6346099130eed2b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc8c40c086","original_id":"nf_27939832290388","tier":"A","category":"RECOVERY_HIJACK","title":"help my steam account is being hijacked! :: Help and Tips","summary":"Steam Support replied to an account hijacking report, stating that they will assist after the user verifies proof of ownership.","quote":"After verifying your proof of ownership we will gladly assist you with this issue","source_url":"https://steamcommunity.com/discussions/forum/1/882963434329250918/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"675836a4ee3bf4621afa","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6150a3bf0","original_id":"nf_18242961413093","tier":"A","category":"RECOVERY_HIJACK","title":"WARNING! RANT! Steam Support Shenanigans :: Help and Tips","summary":"An excerpt from a Steam help page stating that Steam Support will assist users after verifying their proof of ownership, such as CD keys.","quote":"NT! Steam Support Shenanigans :: Help and Tips If you have any difficulty locating ...-4366/cdkey1.jpg http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg <strong>After verifying your proof of ownership we will gladly assist you with this issue.</strong>... If you have any difficulty locating ...-4366/cdkey1.jpg http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg <strong>After verifying your proof of ownership we will gladly assist you with this issue.</strong>...","source_url":"https://steamcommunity.com/discussions/forum/1/619568192673832054","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e2ce36e426a825628598","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccea9f7d71","original_id":"nf_16303063236728","tier":"A","category":"RECOVERY_HIJACK","title":"My old Steam account was stolen. :: Help and Tips","summary":"Steam support help article stating that assistance with account recovery will be provided after proof of ownership is verified.","quote":"After verifying your proof of ownership we will gladly assist you with this issue.","source_url":"https://steamcommunity.com/discussions/forum/1/1782766638534503985","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3279e2b66ec1858379e2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90877d4c53","original_id":"nf_27038234770329","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support question :: Help and Tips","summary":"Steam Support responded to a user regarding account recovery or CD key verification, stating they would assist after verifying proof of ownership.","quote":"ng, please see the following link: URL: http://support.steam...=7480-WUSF-3601 Example scans: http://support.steam...4366/cdkey1.jpg http://support.steam...4366/cdkey2.jpg <strong>After verifying your proof of ownership we will gladly assist you with this issue.</strong> If you have any difficulty locating the CD Key on the packaging, please see the following link: URL: http://support.steam...=7480-WUSF-3601 Example scans: http://support.steam...4366/cdkey1.jpg http://support.steam...4366/cdkey2.jpg <strong>After verifying your proof of ownership we will gladly assist you wit","source_url":"https://steamcommunity.com/discussions/forum/1/617329797178351065/?l=german","source_host":"steamcommunity.com","source_status":"public_url","source_group":"201acbb27dc62b8f6bb1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-889e794d53","original_id":"nf_51267468928795","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account got hijacked, I got it back then steam Gave it back to the hijacker :: Steam Discussions","summary":"Steam Support replied to the user requesting proof of ownership, such as an Order Description Number, stating they will assist once it is verified.","quote":"If you have any difficulty locating ... and comprised of only numbers. It may be listed as the Order Description Number. <strong>After verifying your proof of ownership we will gladly assist you with this issue</strong>....","source_url":"https://steamcommunity.com/discussions/forum/0/492378265882141232/?l=ukrainian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1fec17efa9a11570b831","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba27dabdc7","original_id":"nf_72637924100920","tier":"A","category":"RECOVERY_HIJACK","title":"how i proof the ownership ? :: Help and Tips","summary":"This is a Steam Help page or FAQ text outlining how users should provide proof of ownership, such as a CD key, in order for Steam Support to assist with account recovery.","quote":"ref=7480-WUSF-3601 Example scans: http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg <strong>After verifying your proof of ownership we will gladly assist you with this issue.</strong> If you have any difficulty locating the CD Key on the packaging, please see the following link: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601 Example scans: http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2","source_url":"https://steamcommunity.com/discussions/forum/1/135508833658595923/?l=vietnamese&ctp=5","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ef0a5893b9d9fd66b972","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f1a284b78","original_id":"nf_68862309731430","tier":"A","category":"RECOVERY_HIJACK","title":"account locked :: Steam Discussions","summary":"Steam policy text explains that when an account has disabled features due to a lock, the user should contact Steam Support so an agent can verify ownership and restore access.","quote":"Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled. Here's what you should do next: Contact Steam Support Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you.","source_url":"https://steamcommunity.com/discussions/forum/0/3044984779766071814/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c3e320e619505e187536","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd782d51d4","original_id":"nf_71763274665401","tier":"A","category":"BAN_NO_REASON","title":"Restricted functionality :: Help and Tips - Steam Community","summary":"Steam community help text explaining that an account has been restricted due to excessive chargebacks, disabling purchasing, trading, and online play until the chargeback is resolved.","quote":"Restricted functionality This account is now restricted due to excessive chargebacks. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled. If the chargeback is removed, this restriction will be lifted and the content will be returned to your account.","source_url":"https://steamcommunity.com/discussions/forum/1/490123197942247922/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d03e50a603a7314be707","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb470cc9f0","original_id":"nf_40223821350535","tier":"A","category":"BAN_NO_REASON","title":"Steam support alert. Random 500 usd. HELP!!! :: Help and Tips","summary":"The user received an automated Steam alert stating that purchasing, trading, and community access have been disabled due to a chargeback involving 500 USD, and that restrictions will be lifted if the chargeback is removed.","quote":"Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled. If the chargeback is removed, this restriction will be lifted and the content will be returned to your account.","source_url":"https://steamcommunity.com/discussions/forum/1/35220315861298866/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9c92c922d5d6df217bf4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63060572fa","original_id":"nf_75823056315849","tier":"A","category":"RECOVERY_HIJACK","title":"my account has been hijacked??? : r/steamsupport - Reddit","summary":"Steam's automated system restricted account functionality due to a suspected hijacking, disabling purchasing, trading, gifting, and VAC-enabled online play until the owner regains access.","quote":"Contact Steam Support More information is available here: Reclaiming a Hijacked Steam Account FAQ This account will have restricted functionality until the owner has regained access. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/steamsupport/comments/1bfts36/my_account_has_been_hijacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57929f7097f146de6573","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c89f8acdf","original_id":"nf_76284829219417","tier":"A","category":"RECOVERY_HIJACK","title":"[discussion] .What if i bought a steam account and after 3 ... - Reddit","summary":"An automated Steam notice states that an account has restricted functionality due to a lost access dispute until the original owner regains access. Features such as purchasing, trading, and playing on VAC-enabled servers are disabled.","quote":"This account will have restricted functionality until the owner has regained access. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1cgo9bg/discussion_what_if_i_bought_a_steam_account_and/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37d3fb4b992ac460c9e1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25df4eef93","original_id":"nf_54260984557055","tier":"A","category":"BAN_NO_REASON","title":"Do You Lose Access to Offline Games if a Charge Back is Issues ... - Reddit","summary":"Steam policy text explains that purchasing, gifting, trading, and online access are disabled when a chargeback is issued, and restrictions will be lifted if the chargeback is removed.","quote":"Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled. If the chargeback is removed, this restriction will be lifted and the content will be returned to your account.","source_url":"https://www.reddit.com/r/Steam/comments/715yzb/do_you_lose_access_to_offline_games_if_a_charge/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bdbe9f24deabdf3ee92a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3682ae18a","original_id":"nf_25721540830232","tier":"A","category":"BAN_NO_REASON","title":"This account may have been accessed by someone else.","summary":"Steam's automated system locked an account due to suspected unauthorized access, restricting features such as trading, purchasing, and community access until the owner regains control.","quote":"This account may have been accessed by someone else.\n\nMore information is available here: Reclaiming a Hijacked Steam Account FAQ, Account Security Recommendations This account will have restricted functionality until the owner has regained access. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/624075374578332671/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ccb3f86b79aa55c09580","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd7f61c691","original_id":"nf_55796111548088","tier":"A","category":"BAN_NO_REASON","title":"Help Me ! :: Help and Tips","summary":"The automated Steam system restricted the account due to excessive chargebacks, disabling purchasing, gifting, trading, cd-key activation, VAC-enabled online play, and Steam Community access.","quote":"This account will have restricted functionality. <strong>This account is now restricted due to excessive chargebacks</strong>. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/619568682072578486","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c02e9806fda09263be04","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e6ccd551e","original_id":"nf_49969287873645","tier":"A","category":"BAN_NO_REASON","title":"Vac banned for buying games? :: Help and Tips","summary":"An automated Steam system notice states that the user's account has restricted functionality for 9 weeks until August 21, affecting purchasing, gifting, trading, CD-key activation, online play on VAC-enabled servers, and community access.","quote":"This account will have restricted functionality for 9 weeks. This account will be restricted for 9 weeks (until Aug 21). Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access ...","source_url":"https://steamcommunity.com/discussions/forum/1/598198356194406762","source_host":"steamcommunity.com","source_status":"public_url","source_group":"674175536d3795275212","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28464e6445","original_id":"nf_36927211957113","tier":"A","category":"BAN_NO_REASON","title":"Mastercard has charged back a recent Steam Store transaction :: Help and Tips","summary":"An automated Steam system message notifying the user that purchased content has been removed following a Mastercard chargeback and that the account functionality is restricted for 9 weeks until June 4.","quote":"Content purchased with these wallet funds has been removed from your account. This account will have restricted functionality for 9 weeks. This account will be restricted for 9 weeks (until 4 Jun).","source_url":"https://steamcommunity.com/discussions/forum/1/618458030680153447","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a2b9b8dc3f6291cba6bb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ffa9b0b61","original_id":"nf_11723327929636","tier":"A","category":"BAN_NO_REASON","title":"Somebody help me with my Account :: Help and Tips","summary":"The automated Steam system restricted the user's account and disabled community access due to a chargeback, stating the restriction will be lifted and content returned if the chargeback is removed.","quote":"This account will be restricted ... Community access have been disabled.If the chargeback is removed, this restriction will be lifted and the content will be returned to your account","source_url":"https://steamcommunity.com/discussions/forum/1/364040166683746334","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b0b6556dce029a13f9bf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b9812c71d","original_id":"nf_83495730785032","tier":"A","category":"BAN_NO_REASON","title":"Can someone help me by explaining this to me? :: Help and Tips","summary":"An automated Steam system message notifying the user that content purchased with wallet funds has been removed and the account's functionality has been restricted for 9 weeks until March 11.","quote":"Content purchased with these wallet funds has been removed from your account. This account will have restricted functionality for 9 weeks. This account will be restricted for 9 weeks (until 11 Mar).","source_url":"https://steamcommunity.com/discussions/forum/1/622954023418601056","source_host":"steamcommunity.com","source_status":"public_url","source_group":"545767fd2e2c7ad9d474","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb5a05bc37","original_id":"nf_44388381876353","tier":"A","category":"BAN_NO_REASON","title":"Community Ban - security problem :: Help and Tips","summary":"An automated system notice indicates that a Steam account has restricted functionality due to a security problem until the owner regains access.","quote":"This account will have restricted functionality until the owner has regained access","source_url":"https://steamcommunity.com/discussions/forum/1/458604254445954661","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c58faa1f3f847d106ef8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d98bc3069","original_id":"nf_81217274223076","tier":"A","category":"BAN_NO_REASON","title":"9 week chargeback ban was supposed to end yesterday :: Help and Tips","summary":"The automated Steam system notified the user that their account is restricted for 9 weeks until October 4, disabling purchasing, gifting, trading, CD-key activation, VAC-enabled online gameplay, and Steam Community access.","quote":"This account will be restricted for 9 weeks (until Oct 4). Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/490121928359852913","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3fe44c2120ffb0f6fef8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e38a77a58","original_id":"nf_37095670651030","tier":"A","category":"RECOVERY_HIJACK","title":"\"You account may have been accessed by someone else\" :: Help and Tips","summary":"The automated Steam system notified the user that their account may have been accessed by someone else and placed account restrictions until ownership is regained.","quote":"You account may have been accessed by someone else","source_url":"https://steamcommunity.com/discussions/forum/1/496879865897331987/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c89dd0a5b8811812a1d6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a59384524","original_id":"nf_37555709201178","tier":"A","category":"BAN_NO_REASON","title":"How to remove steam chargeback :: Help and Tips","summary":"The automated Steam system issued a restriction on the account due to excessive chargebacks, disabling purchasing, gifting, trading, CD-key activation, VAC-enabled online play, and Community access.","quote":"This account will have restricted functionality. <strong>This account is now restricted due to excessive chargebacks</strong>. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/598199244886453279","source_host":"steamcommunity.com","source_status":"public_url","source_group":"763ec9cbed4c65574937","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23d18bbf6b","original_id":"nf_82464535714416","tier":"A","category":"BAN_NO_REASON","title":"Request :: Help and Tips","summary":"An automated Steam notice stating that the account has been restricted due to excessive chargebacks. Features such as purchasing, gifting, trading, and community access have been disabled.","quote":"This account will have restricted functionality. <strong>This account is now restricted due to excessive chargebacks</strong>. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/620713633841765245","source_host":"steamcommunity.com","source_status":"public_url","source_group":"49e09d48c5c0a7a1bf0d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ae2fa4a75","original_id":"nf_74147665043889","tier":"A","category":"BAN_NO_REASON","title":"Steam has lied \\(;_;)/ :: Help and Tips","summary":"The automated Steam system applied a 9-week functional restriction to the user's account, blocking purchasing, gifting, trading, and VAC-enabled online play until December 11th.","quote":"This account will have restricted functionality for 9 weeks","source_url":"https://steamcommunity.com/discussions/forum/1/626329186833200999","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c283b9e4dcee4fb29e2c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43f363f009","original_id":"nf_69113754098484","tier":"A","category":"BAN_NO_REASON","title":"Paypal dispute :: Help and Tips","summary":"The user received an automated Steam message stating that content purchased with wallet funds was removed and the account restricted for 9 weeks.","quote":"Content purchased with these wallet funds has been removed from your account","source_url":"https://steamcommunity.com/discussions/forum/1/537405286638585621","source_host":"steamcommunity.com","source_status":"public_url","source_group":"63748d3867565b881e5c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57a0931c97","original_id":"nf_70285519269197","tier":"A","category":"BAN_NO_REASON","title":"You have an alert from Steam Support :: Help and Tips","summary":"An automated Steam Support alert states that wallet funds and content are restricted due to excessive chargebacks, disabling purchasing, gifting, trading, CD-key activation, VAC-enabled servers, and community access.","quote":"16 Apr10,--€ Wallet funds Content ... is now <strong>restricted due to excessive chargebacks</strong>. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled....","source_url":"https://steamcommunity.com/discussions/forum/1/528398719804488743","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bc3e6c5be2233b9ade5b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6224d726a","original_id":"nf_14709844967014","tier":"A","category":"BAN_NO_REASON","title":"Market BAN Trade BAN Add funds BAN :: Help and Tips","summary":"An automated Steam notice informing the user that their account functionality, including trading, purchasing, and VAC-enabled servers, has been restricted for 9 weeks until October 13th.","quote":"This account will have restricted functionality for 9 weeks. This account will be restricted for 9 weeks (until 13 Oct). Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled","source_url":"https://steamcommunity.com/discussions/forum/1/616189742731762691/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"076c50ac13d678a198eb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2396cd12e1","original_id":"nf_12570770413953","tier":"A","category":"BAN_NO_REASON","title":"9 week Charge back ban? :: Help and Tips","summary":"The automated Steam system notified the user that content purchased with chargebacked wallet funds has been removed and placed a 9-week restriction on the account until July 12.","quote":"Content purchased with these wallet funds has been removed from your account. This account will have restricted functionality for 9 weeks. This account will be restricted for 9 weeks (until Jul 12).","source_url":"https://steamcommunity.com/discussions/forum/1/620712999988073680/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a5ed305fb48efbe55532","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb89c17ddb","original_id":"nf_46432285605218","tier":"A","category":"RECOVERY_HIJACK","title":"Impossible to regain full acces to my account? :: Help and Tips","summary":"An automated Steam notice states that account functionality, including purchasing, gifting, trading, and online play, has been disabled until the rightful owner regains access.","quote":"Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled","source_url":"https://steamcommunity.com/discussions/forum/1/527274088388127733","source_host":"steamcommunity.com","source_status":"public_url","source_group":"868b39c4d89b46178d29","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bfb0e8b3e7","original_id":"nf_31896481018261","tier":"A","category":"BAN_NO_REASON","title":"This account appears to have been used for fraudulent activity.","summary":"The automated Steam system flagged the account for alleged fraudulent activity and restricted functionality such as purchasing, gifting, and trading until contacting support.","quote":"for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. Contact Steam Support This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the ... and this This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. Contact Steam Support This","source_url":"https://steamcommunity.com/discussions/forum/1/3062996278004458558/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"45d0619d6f605ee49217","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fcb0f5549","original_id":"nf_65152202855571","tier":"A","category":"BAN_NO_REASON","title":"Steam flagged my account for fraudulent use","summary":"The automated Steam system flagged the user's account for suspected fraudulent activity and restricted its functionality until contacted. No specific items or financial amounts were mentioned.","quote":"This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. Contact Steam Support This account will have restricted functionality until this issue is resolved.","source_url":"https://steamcommunity.com/discussions/forum/0/3135044721702200054/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"35e2556f3b8067013e7d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd51756c2d","original_id":"nf_46699845529012","tier":"A","category":"BAN_NO_REASON","title":"Fraudulent activity. : r/steamsupport - Reddit","summary":"An automated Steam system notice states that the account has been flagged for potentially fraudulent activity and directs the user to contact Steam Support.","quote":"Fraudulent activity. : r/steamsupport - Reddit This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you.","source_url":"https://www.reddit.com/r/steamsupport/comments/11bvloc/fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08e55134f1b4834fc885","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd08c65486","original_id":"nf_36980214631282","tier":"A","category":"BAN_NO_REASON","title":"\"This account appears to have been used for fraudulent activity.\"","summary":"The user received an automated system message stating their account appears to have been used for fraudulent activity after their sister added funds from Australia. The account was flagged and prevented from making purchases, prompting the user to contact Steam Support.","quote":".\" My sister added funds to my steam account from Australia and then when i try to buy a game i got message saying \"This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. I don't know anything i can't buy any game now I try contacting ... My sister added funds to my steam account from Australia and then when i try to buy a game i got message saying \"This account appears to have been used for fraudulent activity. Steam Support has","source_url":"https://steamcommunity.com/discussions/forum/1/3395163747110517975/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4ae5e9633d8d5c346caf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27b65e93b5","original_id":"nf_38107707346671","tier":"A","category":"BAN_NO_REASON","title":"Account appears to have been used for fraudulent activity?","summary":"Steam automated system flagged the user's account for potential fraudulent activity and restricted core functions such as purchasing, gifting, trading, and Community Market access until contacting support.","quote":"Account appears to have been used for fraudulent activity? Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been ... Steam Support has flagged your account as potentially having been use","source_url":"https://www.reddit.com/r/Steam/comments/30f45e/account_appears_to_have_been_used_for_fraudulent/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e149422438b136ff7751","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a80419474","original_id":"nf_86870417823465","tier":"A","category":"BAN_NO_REASON","title":"Account Locked : Fraudulent Credit Card use : r/Steam - Reddit","summary":"The user received an automated Steam Client red alert stating that their account has been flagged for potentially fraudulent activity and locking features such as purchasing, gifting, trading, and Community Market access.","quote":"This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled","source_url":"https://www.reddit.com/r/Steam/comments/2zsbpz/account_locked_fraudulent_credit_card_use/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b630a62a045da3ed2e4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f40d95a338","original_id":"nf_26576856703922","tier":"A","category":"BAN_NO_REASON","title":"Banned for fraudulent movement?... : r/Steam - Reddit","summary":"An automated Steam notice informed a user that their account has been flagged for potentially fraudulent activities and restricted functionality, prompting them to contact Steam Support.","quote":"Banned for fraudulent movement?... : r/Steam - Reddit Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been ... Steam Support has flagged your account as potentially having been use","source_url":"https://www.reddit.com/r/Steam/comments/2n39fh/banned_for_fraudulent_movement/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf41456f026279641ca6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fda54424c4","original_id":"nf_48273755113829","tier":"A","category":"BAN_NO_REASON","title":"*REPOST* My Account Got Locked Permanently with Fraudulent ... - Reddit","summary":"Steam Support flagged the user's account for potential fraudulent activities, restricting key functionalities such as purchasing, gifting, trading, and Community Market access until the issue is resolved.","quote":"*REPOST* My Account Got Locked Permanently with Fraudulent ... - Reddit Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been ... Steam Support has flagged your account as potentially having been use","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3xeext/repost_my_account_got_locked_permanently_with/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac4c041cf6edfe842841","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32a2eb1e02","original_id":"nf_15656500098050","tier":"A","category":"BAN_NO_REASON","title":"Steam Alert? Account Locked : Fraudulent Credit Card use","summary":"The Steam automated system locked the user's account due to alleged fraudulent credit card use and disabled purchasing, gifting, trading, market activities, and cd-key activation, instructing the user to contact Steam Support.","quote":"Steam Alert? Account Locked : Fraudulent Credit Card use Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled\" Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can","source_url":"https://www.reddit.com/r/Steam/comments/4nwdt8/steam_alert_account_locked_fraudulent_credit_card/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cccae9222a6c5482b341","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd1ef87e0b","original_id":"nf_41167239768932","tier":"A","category":"BAN_NO_REASON","title":"Account for Fraudulent activity? : r/Steam - Reddit","summary":"An automated Steam notice informed the user that their account has been flagged for potentially fraudulent activity and its functionality is restricted until they contact Steam Support.","quote":"This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. Contact Steam Support This account will have restricted functionality until this issue is resolved.","source_url":"https://www.reddit.com/r/Steam/comments/4v2bzc/account_for_fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f3151f9157d4f834af8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d6f7f023c","original_id":"nf_58700508132797","tier":"A","category":"BAN_NO_REASON","title":"Fradulent activity? : r/Steam - Reddit","summary":"Steam Support's automated system locked the user's account due to alleged fraudulent activities, disabling purchasing, gifting, trading, and CD-key activation until resolved.","quote":"Fradulent activity? : r/Steam - Reddit Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, and cd-key activation have been disabled. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact","source_url":"https://www.reddit.com/r/Steam/comments/2nlxbx/fradulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a778822e3dc280b20348","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8da6550524","original_id":"nf_70369988774732","tier":"A","category":"BAN_NO_REASON","title":"account flagged for no reason :: Help and Tips - Steam Community","summary":"Steam's automated system flagged the user's account for potential fraudulent activities, restricting key functions such as purchasing, gifting, trading, and Market usage until resolved.","quote":"Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been ...","source_url":"https://steamcommunity.com/discussions/forum/1/494632506570367412/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0fa4aaa089aec2640cf6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a58c3edba9","original_id":"nf_39047731407788","tier":"A","category":"BAN_NO_REASON","title":"Unreasonable community ban (This account appears to have been used for ...","summary":"The user received an automated notice stating their account has been flagged for fraudulent activity while attempting to sell a Pudge item on the Community Market due to rapidly changing prices. Steam Support's automated message instructed the user to contact them for assistance.","quote":"Unreasonable community ban (This account appears to have been used for ... Here is the text: This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. I was trying to sell a set on Pudge (Doll of the dead), but the price was changing very fast. Here is the text: This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent a","source_url":"https://steamcommunity.com/discussions/forum/7/3819656934433733499/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"869304998c6636c0c2eb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a2d11dad87","original_id":"nf_14465577987296","tier":"A","category":"BAN_NO_REASON","title":"This account appears to have been used for fraudulent activity ...","summary":"An automated Steam notice states that the user's account has been flagged for fraudulent activity and advises them to contact Steam Support. The text appears within a user forum post context discussing the account flag on June 2, 2021.","quote":"This account appears to have been used for fraudulent activity ... This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. Contact Steam Support This accoun :: Help and Tips 登录商店 主页探索队列愿望单点数商店新闻统计数据 社区 主页讨论创意工坊市场实况直播 关于客服 更改语言获取 Steam 手机应用 查看桌面版网站 ©Valve Corporation。保留所有权利。所有商标均为其在美国及其它国家/地区的各自持有者所有。隐私政策| 法律信息| Steam 订户协议| 退款 STEAM Steam 主页链接 商店 主页探索队列愿望单点数商店新闻统计数据 社区 主页讨论创意工坊市场实况直播","source_url":"https://steamcommunity.com/discussions/forum/1/3118160027726329566/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"01c3a839c0b4e58fbbe8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-635d0a2d46","original_id":"nf_13256335138470","tier":"A","category":"BAN_NO_REASON","title":"Account Alert :: Help and Tips","summary":"An automated Steam alert informs the user that their account has been flagged for potentially fraudulent activities and restricted until they contact support.","quote":"Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved.","source_url":"https://steamcommunity.com/discussions/forum/1/358416640398350809","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2c8ad5c466f5d2e528d4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-398e455754","original_id":"nf_37804408259726","tier":"A","category":"BAN_NO_REASON","title":"Fraudulent activities? :: Help and Tips","summary":"The automated Steam system flagged the user's account for potential fraudulent activities and restricted its functionality, instructing the user to contact Steam Support for assistance.","quote":"Fraudulent activities? :: Help and Tips Steam Support has flagged your account as potentially having been used for fraudulent activities. <strong>Please contact Steam Support so that we can assist you</strong>. This account will have restricted functionality until this issue is resolved. Steam Support has flagged your account as potentially having been used for fraudulent activities. <strong>Please contact Steam Support so that we can assist you</strong","source_url":"https://steamcommunity.com/discussions/forum/1/490123938434141923","source_host":"steamcommunity.com","source_status":"public_url","source_group":"946a7daf8755574ccdf9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c33a2a82a","original_id":"nf_45609731554501","tier":"A","category":"BAN_NO_REASON","title":"False Fraudulent Activity :: Help and Tips","summary":"An automated Steam Support alert was issued for the account oneeyedkakuja regarding potential fraudulent activity, instructing the user to contact support for assistance.","quote":"Steam Support Alert for oneeyedkakuja ... account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you....","source_url":"https://steamcommunity.com/discussions/forum/1/490123938445199413","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b27a0669ecf8a783b26b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f063c5f06","original_id":"nf_28517644328316","tier":"A","category":"BAN_NO_REASON","title":"Fraud Ban help pls :: Help and Tips","summary":"An automated Steam system notice states that the user's account has been flagged for potential fraudulent activities and restricted until they contact Steam Support.","quote":"Fraud Ban help pls :: Help and Tips Steam Support has flagged your account as potentially having been used for fraudulent activities. <strong>Please contact Steam Support so that we can assist you</strong>. Contact Steam Support This account will have restricted functionality until this issue ... Steam Support has flagged your account as potentially having been used for fraudulent activities. <strong>Please contact Steam Support so that we can assis","source_url":"https://steamcommunity.com/discussions/forum/1/3177855357753814364/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"195bb8a0d3e2b7d240da","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f3c388286","original_id":"nf_71207914621154","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: This account appears to have been used for fraudulent activity.","summary":"The automated Steam system or support notification flagged the user's account for potential fraudulent activity, resulting in a ban or restriction notice.","quote":"This account appears to have been used for fraudulent activity. <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities</strong>.","source_url":"https://www.reddit.com/r/Steam/comments/4mlhle/this_account_appears_to_have_been_used_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"497c73e9737b24d6e44a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9609adfbce","original_id":"nf_63505648997696","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: My account \"appears to have been used for fraudulent activity.\"","summary":"The user received an automated Steam Support alert on September 14, 2013, stating that their account was flagged for potentially being used for fraudulent activity.","quote":"to have been used for fraudulent activity.\" Steam Support Alert for XXXXXX(my username) - 14 September 2013 This account appears to have been used for fraudulent activity. <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities.</strong> Steam Support Alert for XXXXXX(my username) - 14 September 2013 This account appears to have been used for fraudulent activity. <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities.</strong>","source_url":"https://www.reddit.com/r/Steam/comments/1mjib6/my_account_appears_to_have_been_used_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9632b378f99fb465100","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d60e026382","original_id":"nf_46741169762510","tier":"A","category":"BAN_NO_REASON","title":"This account will have restricted functionality until this issue is ...","summary":"An automated system notice stating that the account's functionality has been restricted until an issue is resolved.","quote":"This account will have restricted functionality until this issue is ... This account will have restricted functionality until this issue is resolved. This account will have restricted functionality until this issue is resolved.","source_url":"https://steamcommunity.com/discussions/forum/1/666828126708741606/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5805d0af62efd932ee24","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-597a31f8c6","original_id":"nf_43137223068313","tier":"A","category":"BAN_NO_REASON","title":"This account will have restricted functionality until this issue is ...","summary":"An automated Steam system notice informing the user that account functionality including purchasing, gifting, trading, Community Market usage, and CD-key activation has been restricted until an unspecified issue is resolved.","quote":"This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/622954747290313575/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b60a7ded3c2d86671291","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4db7e84c7c","original_id":"nf_64548718522897","tier":"A","category":"BAN_NO_REASON","title":"This account appears to have been used for fraudulent activity.","summary":"The automated system placed a restriction on the account due to suspected fraudulent activity, disabling purchasing, gifting, trading, Community Market usage, and CD-key activation.","quote":"This account appears to have been used for fraudulent activity.\n\nThis account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.\nThis account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/2976275080110350153/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ebd2d48bdeeb9bd2612c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6e4315cca","original_id":"nf_43858818993357","tier":"A","category":"BAN_NO_REASON","title":"This account will have restricted functionality until this issue is ...","summary":"An automated Steam notice stating that an account's functionality has been restricted until an issue is resolved, as posted on the Steam forums.","quote":"This account will have restricted functionality until this issue is ... This account will have restricted functionality until this issue is resolved. :: Help and Tips All Discussions > Steam Forums > Help and Tips > Topic Details [Steam ID omitted] View Profile View Posts Aug 2, 2015 @ 4:34am Report this post This account will have restricted functionality until this issue is resolved. This account will have restricted functionality until this issue is resolved. ::","source_url":"https://steamcommunity.com/discussions/forum/1/541907867755055753/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c51f85fe6cbd85a7b5f7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-512164d221","original_id":"nf_70777744442424","tier":"A","category":"BAN_NO_REASON","title":"cant access friends with a restricted (i think) account","summary":"An automated Steam notice informing the user that their account functionality is restricted, disabling purchasing, gifting, trading, market activities, and CD-key activation until the issue is resolved.","quote":"This account will have restricted functionality until this issue is resolved. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/3468361193668633652/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7e2c32cf7b188b628393","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b9ccaff21","original_id":"nf_81673615801336","tier":"A","category":"BAN_NO_REASON","title":"Steam Support :: I've been VAC banned","summary":"This is Steam Support policy text stating that VAC bans are permanent, non-negotiable, and cannot be removed by support staff, and that incorrectly issued bans are removed automatically.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed. If you wish to discuss Valve Anti-Cheat with the community, you may do so here.","source_url":"https://help.steampowered.com/en/faqs/view/647C-5CC1-7EA9-3C29","source_host":"help.steampowered.com","source_status":"public_url","source_group":"8b570c27a1a1d3146cfd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4d4c67b0a4","original_id":"nf_61776128720136","tier":"A","category":"BAN_NO_REASON","title":"ValveAntiCheat - Official Website","summary":"This is official Valve policy text stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though incorrect bans are removed automatically.","quote":"ValveAntiCheat - Official Website ValveAntiCheat VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed. If you wish to discuss Valve Anti-Cheat with the community, you may do so here. How do I report a new cheat? ValveAntiCheat VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed. If you wish to discus","source_url":"https://www.vacnet.net/","source_host":"www.vacnet.net","source_status":"public_url","source_group":"de26114da9f7f6be451c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-60796d66fb","original_id":"nf_27084589082628","tier":"A","category":"BAN_NO_REASON","title":"How long before the VAC is decommissioned? :: VAC Discussion","summary":"Steam policy text stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though they will be removed automatically if found to be issued incorrectly.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed.","source_url":"https://steamcommunity.com/discussions/forum/9/4511003483561023110/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b70dc3259b4819b41834","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-631d3978f9","original_id":"nf_71867889073125","tier":"A","category":"BAN_NO_REASON","title":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam ...","summary":"This is official Steam help policy text stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though incorrectly issued bans are removed automatically.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam ... VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed. VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed.","source_url":"https://steamcommunity.com/discussions/forum/9/1631916406851107601/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1b19610427b9b5b16f56","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff0333bed1","original_id":"nf_68047034474103","tier":"A","category":"BAN_NO_REASON","title":"How to Remove a VAC or Game Ban from your Steam Account","summary":"Steam support policy states that VAC bans are permanent, non-negotiable, and cannot be removed by support staff, and will only be removed automatically if determined to be incorrect.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed.","source_url":"https://primagames.com/tips/how-to-remove-a-vac-or-game-ban-from-your-steam-account","source_host":"primagames.com","source_status":"public_url","source_group":"d36b3cf0127f6906e4fd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f125b1d0a3","original_id":"nf_60303200199348","tier":"A","category":"BAN_NO_REASON","title":"Does a VAC Ban Go Away? [The Permanent Reality Explained]","summary":"This is a published Steam policy statement explaining that Valve Anti-Cheat (VAC) bans are permanent, non-negotiable, and cannot be removed by Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","source_url":"https://gamerguru.blog/does-vac-ban-go-away","source_host":"gamerguru.blog","source_status":"public_url","source_group":"92832fd3c1e06f75855f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f0be5f9b9","original_id":"nf_50214486895643","tier":"A","category":"BAN_NO_REASON","title":"What to Do If You Get VAC Banned in CS:GO - csdb.gg","summary":"This excerpt from a Steam help article explains that Valve's VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support under any circumstances.","quote":"ise is exactly what the scams that target banned players rely on. Step one: accept that there is no appeal route Valve puts the same banner at the top of both of its VAC articles: VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. There is not one, and believing otherwise is exactly what the scams that target banned players rely on. Step one: accept that there is no appeal route Valve puts the same banner at the top of both of its VAC articles: VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","source_url":"https://csdb.gg/what-to-do-if-you-get-vac-banned-in-csgo/","source_host":"csdb.gg","source_status":"public_url","source_group":"a63429120d9363daeb71","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b349427fac","original_id":"nf_81310651399709","tier":"A","category":"BAN_NO_REASON","title":"Can VAC ban be removed after 10 years? - orbispatches.com","summary":"Valve's official policy states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though incorrectly issued bans are removed automatically.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed.","source_url":"https://orbispatches.com/gaming-faq/can-vac-ban-be-removed-after-10-years","source_host":"orbispatches.com","source_status":"public_url","source_group":"925ef65cc1f96d34a103","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c565e2c472","original_id":"nf_20608515358887","tier":"A","category":"BAN_NO_REASON","title":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam ...","summary":"Valve's official policy states that VAC bans are permanent and cannot be removed by Steam Support, though incorrectly issued bans are removed automatically.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam ... VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed. VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.","source_url":"https://steamcommunity.com/discussions/forum/9/4615641262428562894/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c6ac26eccd58dabede4b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c80289c43","original_id":"nf_85075751024814","tier":"A","category":"BAN_NO_REASON","title":"I've been VAC banned VAC bans are permanent, non-negotiable, and cannot ...","summary":"Valve's official policy states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though incorrectly issued bans will be removed automatically.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.","source_url":"https://steamcommunity.com/discussions/forum/7/573795560006416745/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1158a9ca8b7bf427ce44","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3570f9e2b","original_id":"nf_71755869324727","tier":"A","category":"BAN_NO_REASON","title":"Is there any way to get rid of a vac ban :: VAC Discussion","summary":"Valve's official policy states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though incorrectly issued bans are removed automatically.","quote":"Is there any way to get rid of a vac ban :: VAC Discussion VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed. VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed.","source_url":"https://steamcommunity.com/discussions/forum/9/3043858334660076803/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b4e08ac034569225fe9c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-072f0975aa","original_id":"nf_44627592911858","tier":"A","category":"BAN_NO_REASON","title":"Contacting Steam Support :: VAC Discussion","summary":"Valve's official policy states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though incorrectly issued bans are removed automatically.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed.","source_url":"https://steamcommunity.com/discussions/forum/9/1752358461540779923/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5ffeb655f30ca4c9ed1a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-712ff442e1","original_id":"nf_41747195713175","tier":"A","category":"BAN_NO_REASON","title":"VAC bans :: VAC Discussion - Steam Community","summary":"This text outlines Valve's official policy stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though incorrectly issued bans will be removed automatically.","quote":"VAC bans :: VAC Discussion - Steam Community VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed < > Showing 1 - 2 of 2 comments Beardface31 View Profile View Posts Aug 8 @ 12:15pm Report this post That is true. But you have a game ban, not a VAC ban. VAC bans are permanent, non-negotiable, and cannot be removed by Steam S","source_url":"https://steamcommunity.com/discussions/forum/9/587308523700952916/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e4fd379e95de241d6cf4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3da726d699","original_id":"nf_37864660184679","tier":"A","category":"BAN_NO_REASON","title":"VAC BAN :: VAC Discussion - Steam Community","summary":"Valve's official policy states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, and will only be removed automatically if proven incorrect.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.","source_url":"https://steamcommunity.com/discussions/forum/9/4362376160464564094/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"03878bc45dc507b6de36","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b588c29ce","original_id":"nf_67117836310287","tier":"A","category":"BAN_NO_REASON","title":"如何看待一名 Cs:Go 用户被 Vac 解封的事件？ - 知乎","summary":"This text is Valve's official policy stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, but will be removed automatically if found to be issued incorrectly.","quote":"如何看待一名 Cs:Go 用户被 Vac 解封的事件？ - 知乎 VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed. VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed.","source_url":"https://www.zhihu.com/question/58511060","source_host":"www.zhihu.com","source_status":"public_url","source_group":"85a2407c0ca18980900e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f2049eb26","original_id":"nf_37260083459789","tier":"A","category":"BAN_NO_REASON","title":"Vac是什么？反作弊机制详解与误封讨论 - 百度贴吧","summary":"This text is from a community discussion quoting Valve's official policy stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. VAC封禁是永久的，不可商议的，以及不可以由Steam客户服务干涉取消的。","source_url":"https://tieba.baidu.com/p/5133932130","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"772c3e2c51c1de48fc47","publication_date":"","language":"zh","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3739797718","original_id":"nf_60804579189688","tier":"A","category":"BAN_NO_REASON","title":"A little question about VAC : r/Steam - Reddit","summary":"The text quotes Valve's official policy stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, while noting that incorrectly issued bans are removed automatically.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","source_url":"https://www.reddit.com/r/Steam/comments/o409jd/a_little_question_about_vac/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4bc733ac509cf16cff29","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10b8a039ea","original_id":"nf_66225415254773","tier":"A","category":"BAN_NO_REASON","title":"When your VAC ban is over 18 years old and you still get asked ... - Reddit","summary":"Valve's official policy states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though incorrectly issued bans are removed automatically.","quote":"When your VAC ban is over 18 years old and you still get asked ... - Reddit VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed. If you wish to discuss Valve Anti-Cheat with the community, you may do so here. VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed. If you wish to discuss Valve Anti-Cheat with the community, you m","source_url":"https://www.reddit.com/r/Steam/comments/t5pxmx/when_your_vac_ban_is_over_18_years_old_and_you/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7654c07c44000cdc3eb4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b22db82ae1","original_id":"nf_70739000433324","tier":"A","category":"BAN_NO_REASON","title":"Will valve ever remove vac bans from peoples profiles?","summary":"Valve's official policy states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though incorrectly issued bans are removed automatically.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly, it will automatically be removed. If you wish to discuss Valve Anti-Cheat with the community, you may do so here.","source_url":"https://www.reddit.com/r/Steam/comments/5qxive/will_valve_ever_remove_vac_bans_from_peoples/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cdd0e32f484d76d234c9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d4f51d5c8","original_id":"nf_54362608678680","tier":"A","category":"BAN_NO_REASON","title":"VAC-BAN :: VAC Discussion","summary":"Steam Support policy states that VAC bans are permanent, non-negotiable, and cannot be removed.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support","source_url":"https://steamcommunity.com/discussions/forum/9/569291110057258547/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0c25b5b619fd00a7d064","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-487935ede2","original_id":"nf_86089670816039","tier":"A","category":"BAN_NO_REASON","title":"Valve Anti-Cheat’s “permanent” bans now have one major exception - Ars Technica","summary":"An excerpt from Valve's published support page stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","quote":"Valve Anti-Cheat’s “permanent” bans now have one major exception - Ars Technica If you know just one thing about ... As Valve’s support page lays out clearly, “<strong>VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.”</strong>... If you know just one thing about ... As Valve’s support page lays out clearly, “<strong>VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.”</strong>...","source_url":"https://arstechnica.com/gaming/2021/04/valve-anti-cheats-permanent-bans-now-have-one-major-exception/","source_host":"arstechnica.com","source_status":"public_url","source_group":"0895b57d3ba61e70b8ff","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43352b0456","original_id":"nf_38652901204630","tier":"A","category":"BAN_NO_REASON","title":"Is VAC ban permanent?","summary":"Valve's official help page states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, though incorrectly issued bans will be removed automatically.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.","source_url":"https://www.vintageisthenewold.com/faq/is-vac-ban-permanent","source_host":"www.vintageisthenewold.com","source_status":"public_url","source_group":"c1245fc0d4931c31df4a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1c7720e7b","original_id":"nf_39131358469176","tier":"A","category":"BAN_NO_REASON","title":"Removing VAC BANs :: VAC Discussion","summary":"This is published Steam policy text stating that VAC bans are permanent and cannot be removed by Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support","source_url":"https://steamcommunity.com/discussions/forum/9/660467372238316013/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9f5de2ba94c7e7b818a4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0578e29667","original_id":"nf_75857764721040","tier":"A","category":"BAN_NO_REASON","title":"Please remove the Vac ban :: New to Steam","summary":"Steam policy text stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support","source_url":"https://steamcommunity.com/discussions/forum/30/634541622122562237/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ab622666724c7c54a355","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f8f5baa2d","original_id":"nf_36903633210355","tier":"A","category":"BAN_NO_REASON","title":"Valve Anti-Cheat System (VAC) - Steam Support","summary":"Valve's official help page states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support","source_url":"https://support.steampowered.com/kb/7849-RADZ-6869/","source_host":"support.steampowered.com","source_status":"public_url","source_group":"dcc82f6aa4ec4720b892","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6864882dbe","original_id":"nf_41274145513577","tier":"A","category":"BAN_NO_REASON","title":"about my vac banned :: VAC Discussion","summary":"Valve states in its official policy text that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support","source_url":"https://steamcommunity.com/discussions/forum/9/4511003232658964440/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4bda2e25854da5372b37","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f026248d3","original_id":"nf_24543082301610","tier":"A","category":"BAN_NO_REASON","title":"How did you get VAC banned?","summary":"Steam Support maintained a permanent VAC ban on an account that had been compromised, refusing to remove it despite knowing the owner was hacked at the time. The standard policy response was that VAC bans cannot be removed.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support","source_url":"https://www.steamgifts.com/discussion/DO9x0/how-did-you-get-vac-banned","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"3f80b19d634ffaecea59","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08084278be","original_id":"nf_39837723409813","tier":"A","category":"BAN_NO_REASON","title":"Vac Ban CS2 :: VAC Discussion","summary":"Steam policy states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support under any circumstances.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support","source_url":"https://steamcommunity.com/discussions/forum/9/4406291330031302864/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6e89d2a6dfd304436f24","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6643b099a","original_id":"nf_82895907811341","tier":"A","category":"BAN_NO_REASON","title":"NO VAC BAN :: VAC Discussion","summary":"Steam policy text stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support","source_url":"https://steamcommunity.com/discussions/forum/9/4362375816119910188/?l=norwegian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"010aaa14a2415b27a25a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-acc20481b6","original_id":"nf_33243860896150","tier":"A","category":"BAN_NO_REASON","title":"Vacbanned? :: VAC Discussion","summary":"Valve's official policy statement explaining that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","quote":"VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.","source_url":"https://steamcommunity.com/discussions/forum/9/4030224296649725192/?l=greek","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bc09cd87dac71514b652","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f064c13e4d","original_id":"nf_30355974235746","tier":"A","category":"RECOVERY_HIJACK","title":"Steam support question :: Help and Tips","summary":"The user's account was hijacked on February 10. Steam Support replied asking to verify account and software ownership to investigate the issue.","quote":"Hello Rapan, Thank you for contacting Steam Support. We apologize for the delay. In order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).","source_url":"https://steamcommunity.com/discussions/forum/1/617329797178351065/?l=german","source_host":"steamcommunity.com","source_status":"public_url","source_group":"201acbb27dc62b8f6bb1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea85876d2f","original_id":"nf_71703673824361","tier":"A","category":"RECOVERY_HIJACK","title":"help my steam account is being hijacked! :: Help and Tips","summary":"The user's Steam account email was changed during a suspected hijacking, and they received a standard automated or support response asking to verify ownership of the software and account.","quote":"eing hacked? here is what the emailed me after sending a ticket. ========= Please enter your reply ABOVE this line ========= Hello, Thank you for contacting Steam Support. <strong>In order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).</strong> help me please! i have tried to retrieve my password but my email was being changed. i have even contacted support with prood of purchase but i received a vey odd email from them with the filters on my hotmail saying its suspicious. is steam support email being hacked? here is what the emailed me after sendin","source_url":"https://steamcommunity.com/discussions/forum/1/882963434329250918/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"675836a4ee3bf4621afa","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30feaefd4e","original_id":"nf_59920891830821","tier":"A","category":"RECOVERY_HIJACK","title":"Steam account was Hijacked, when I got it back, It was trade banned? :: Help and Tips","summary":"A user named Ryan had his Steam account hijacked and discovered it was trade banned upon recovery. Steam Support agent Austin responded on March 26, 2014, requesting proof of ownership to investigate the issue.","quote":"Hello Ryan, Thank you for contacting Steam Support. In order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).","source_url":"https://steamcommunity.com/discussions/forum/1/558751813389271063/?l=japanese&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"506e1414570bae891299","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a92f6397aa","original_id":"nf_66044364043553","tier":"A","category":"BAN_NO_REASON","title":"Steam chargeback : r/Steam - Reddit","summary":"Steam Support responded to a user regarding an account locked due to a chargeback, stating they reactivated the account as a customer service gesture while keeping the specific game locked until the chargeback is resolved.","quote":"I have reactivated your account as a customer service gesture. The game (s) will remain locked until the chargeback is resolved. Your account is now activated. If you have any further questions, please let us know - we will be happy to assist you.","source_url":"https://www.reddit.com/r/Steam/comments/1ncmhq/steam_chargeback/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cca2c4c59a569b024735","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae17c50ba8","original_id":"nf_49646872171614","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"An unexpected error has occurred. Your purchase has not been completed ...","summary":"Steam Support agent Jevin replied to a purchase error issue stating the account was updated, but the user reports that support subsequently stopped answering them and their Reddit posts about the issue were deleted on March 20, 2023.","quote":"An unexpected error has occurred. Your purchase has not been completed ... I have updated your account. Please try your purchase again. If you have any further questions, please let us know - we will be happy to assist you. Steam Support, Jevin but now they just don't answer me can anyone help me and tell me what should i do? I Posted this yesterday in reddit and now today 03/20/2023 they deleted it again i can't find ... I have updated your account. Please try your purchase again. If you have any further questions, please let us know -","source_url":"https://steamcommunity.com/discussions/forum/1/3820780968122996501/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c23155d01516335117aa","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e28f33ffe5","original_id":"nf_90848079451854","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support Useless? :: Help and Tips","summary":"Steam Support agent John replied to a user regarding a help request, providing a standard closing statement and link. The specific details of the user's issue or loss are not mentioned in the provided text snippet.","quote":"Thanks again in advance, John Message ... at the following location: http://store.steampowered.com/app/107410 <strong>If you have any further questions, please let us know - we will be happy to assist you</strong>....","source_url":"https://steamcommunity.com/discussions/forum/1/135513549089964850/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"34f25af044194734fca9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-153f2e0500","original_id":"nf_64223986591792","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Refund policy :: Steam Discussions","summary":"A Steam Support agent responded to a user stating that they do not appear to be abusing the system and offering assistance with any further issues.","quote":"It doesn't appear that you're abusing ... done here, and we'll be happy to look into any issues you're having. If you have any further questions, please let us know - we will be happy to assist you....","source_url":"https://steamcommunity.com/discussions/forum/0/601905527985814800/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c437afc5c5b3074d288f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1debfefcb7","original_id":"nf_67899530900290","tier":"A","category":"BAN_NO_REASON","title":"Account functionality has been restricted. :: Help and Tips","summary":"A Steam help page snippet regarding an account functionality restriction message related to tax information submission loops.","quote":"Account functionality has been restricted.","source_url":"https://steamcommunity.com/discussions/forum/1/619569341082762851/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1ef93d4ee9ee5ee4a6e3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e24ac89491","original_id":"nf_40325208853231","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Account functionality has been restricted","summary":"An automated system message informing a user that their Steam account functionality has been restricted for a period of 4 weeks until March 1st, without providing specific reasons.","quote":"This account will be restricted for 4 weeks (until 1 Mar).","source_url":"https://www.reddit.com/r/Steam/comments/1rhrhb/account_functionality_has_been_restricted/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8d95cd14552c2b0ff5b6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf947dbc5e","original_id":"nf_37046875388699","tier":"A","category":"RECOVERY_HIJACK","title":"r/Steam on Reddit: my account got hijacked","summary":"An automated Steam notice informed the user that their account was accessed by someone else and that account functionality has been restricted until the owner regains access.","quote":"my account has been accessed by someone else and the account functionality has been restricted until the owner regains access","source_url":"https://www.reddit.com/r/Steam/comments/2ug75n/my_account_got_hijacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2748e0faf89a9ffd9c15","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0ebefce3b","original_id":"nf_28763569940362","tier":"A","category":"BAN_NO_REASON","title":"r/civ on Reddit: Banned account with founder edition","summary":"An automated system restriction notice was issued to a user's account, stating that account functionality has been restricted.","quote":"Account functionality has been restricted.","source_url":"https://www.reddit.com/r/civ/comments/1i7gp71/banned_account_with_founder_edition/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9967540f3309b0d89b74","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7ee92dac4","original_id":"nf_39422185573160","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: This account will be restricted for 4 weeks (until 1 Mar).","summary":"An automated Steam notice stating that the account functionality has been restricted for several weeks.","quote":"This account will be restricted for 4 weeks (until 1 Mar).\n\nThis account will have restricted functionality for 9 weeks. ... <strong>Account functionality has been restricted.</strong>","source_url":"https://www.reddit.com/r/Steam/comments/10rxoy4/this_account_will_be_restricted_for_4_weeks_until/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2906ad685c0b3dcec798","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b9536ffe6","original_id":"nf_23150630349541","tier":"A","category":"BAN_NO_REASON","title":"My Steam account has been flagged by Steam Support.","summary":"The user received an automated Steam Support alert on July 26, 2013, stating that their account had been flagged for violating the Steam Terms of Service, restricting purchasing, gifting, trading, market activities, and cd-key activation.","quote":"Steam Support Alert for el_cs_mocoloni - 26 July 2013 This account has violated the Steam Terms of Service Agreement. This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled. Account functionality has been restricted.","source_url":"https://steamcommunity.com/discussions/forum/1/864977025630902747?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e001364d1ea7af267319","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b760aef47","original_id":"nf_83237874507921","tier":"A","category":"BAN_NO_REASON","title":"steam problem :: Help and Tips","summary":"A Steam help page or system message states that users should contact Steam Support if they believe their account restriction was applied in error.","quote":"steam problem :: Help and Tips 𝐀𝐂𝐂𝐎𝐔𝐍𝐓 ... 𝐑𝐄𝐒𝐓𝐑𝐈𝐂𝐓𝐄𝐃. ● <strong>If you believe you have received this message in error, please contact Steam Support so that we can assist you.</strong>... 𝐀𝐂𝐂𝐎𝐔𝐍𝐓 ... 𝐑𝐄𝐒𝐓𝐑𝐈𝐂𝐓𝐄𝐃. ● <strong>If you believe you have received this message in error, please contact Steam Support so that we can assist you.</strong>...","source_url":"https://steamcommunity.com/discussions/forum/1/6756004301610225968/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fafe1fbf997d631cf602","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9662b65adb","original_id":"nf_80563507790152","tier":"A","category":"RESTORE_REFUSED","title":"DUPLICATE ITEMS :: Help and Tips - Steam Community","summary":"Valve's official policy statement explaining that Steam Support refuses to restore stolen items because doing so would require item duplication, which damages the community market economy by increasing supply and reducing scarcity.","quote":"DUPLICATE ITEMS :: Help and Tips - Steam Community Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their s","source_url":"https://steamcommunity.com/discussions/forum/1/4848777619234670284/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"013cba2ed6347a21760c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5dbc3cf6f","original_id":"nf_68481684471755","tier":"A","category":"RESTORE_REFUSED","title":"Advocating for Change: Revisiting Steam's Item Restoration Policy","summary":"Valve's official policy statement explaining that Steam Support does not restore lost or stolen items because duplication would negatively impact the economy and lower item values.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone's inventory, we do not restore items.","source_url":"https://www.reddit.com/r/Steam/comments/160dya9/advocating_for_change_revisiting_steams_item/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3a30d2b9934d76bc837","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ecad37eebf","original_id":"nf_17849058891927","tier":"A","category":"RESTORE_REFUSED","title":"Community Review of Steam support","summary":"Valve states its policy that Steam Support does not restore stolen items because doing so would require duplication, which lowers item values and inflates the economy.","quote":"Community Review of Steam support Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their s","source_url":"https://steamcommunity.com/discussions/forum/0/601891815092675904/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7431b39a9a6fe224856c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f82b5099a","original_id":"nf_36610732892845","tier":"A","category":"RESTORE_REFUSED","title":"Advocating for Change: Revisiting Steam's Item Restoration Policy ...","summary":"Valve's official policy text explains that Steam Support refuses to restore stolen items because duplication would damage the trading economy by inflating supply and reducing scarcity.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone's inventory, we do not restore items. For more information, please see the Steam Item Restoration","source_url":"https://steamcommunity.com/discussions/forum/10/3826424631145008293/?ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b34de36ef3b94727143a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb1a67852c","original_id":"nf_91240002372576","tier":"A","category":"RESTORE_REFUSED","title":"GOT HACKED LOST $20k, and Steam can't help me :: Steam Discussions","summary":"Valve's official policy text explains that Steam Support does not restore stolen items because doing so would require item duplication, which damages the economy and lowers item values.","quote":"GOT HACKED LOST $20k, and Steam can't help me :: Steam Discussions Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their s","source_url":"https://steamcommunity.com/discussions/forum/0/3203745634148804717/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"527ee3c8fd52aa2c8ef1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9dc8bbd87","original_id":"nf_67006544664624","tier":"A","category":"RESTORE_REFUSED","title":"Scamed for allot of money and steam doent want to help me !","summary":"Valve states its policy that items cannot be restored because doing so would require item duplication, which damages the economy and reduces item scarcity. This standard boilerplate explains Steam Support's refusal to return stolen items.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market.","source_url":"https://steamcommunity.com/discussions/forum/1/4690027546078399844/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fe318c91bd4f94936e63","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b6638bf6f","original_id":"nf_81844875288526","tier":"A","category":"RESTORE_REFUSED","title":"Advocating for Change: Revisiting Steam's Item Restoration Policy","summary":"Valve's official policy text explains that Steam Support does not restore lost or stolen items because duplication would inflate the economy and reduce item values.","quote":"Advocating for Change: Revisiting Steam's Item Restoration Policy \" Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone's inventory, we do not restore items. \" Since Steam Support does not remove items from accounts, we'd have to duplicate an item to","source_url":"https://steamcommunity.com/app/730/discussions/0/3821921031520288832/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6c0775f36ee496346dd2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2c521236e","original_id":"nf_38029269641620","tier":"A","category":"RESTORE_REFUSED","title":"Duplicating lost items Valve refuse to give back","summary":"Valve states their official policy that Steam Support does not restore lost or stolen items because doing so would require item duplication, which damages the economy and reduces item scarcity.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone's inventory, we do not restore items.","source_url":"https://steamcommunity.com/discussions/forum/10/1698300679775631515/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fb4c66d5c430e6f3aa00","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22b67a1ac1","original_id":"nf_38278291883957","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support is Useless :: Team Fortress 2 General Discussions","summary":"Steam Support policy statement explaining that they do not restore stolen items because item duplication damages the economy by reducing scarcity and inflating values.","quote":"Steam Support is Useless :: Team Fortress 2 General Discussions Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their s","source_url":"https://steamcommunity.com/app/440/discussions/0/2650881941775739866/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ce93030d01b7a48dbd4f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00687a6903","original_id":"nf_17975647110865","tier":"A","category":"RESTORE_REFUSED","title":"My other account was hacked bysomeone pretending to be manager from steam","summary":"Steam's official policy statement explaining that support does not restore stolen items because doing so would duplicate items, reduce scarcity, and inflate the economy.","quote":"Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone's inventory, we do not restore items.","source_url":"https://steamcommunity.com/discussions/forum/7/601902639910748427/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c813b5f747e83365442c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19d6ee093d","original_id":"nf_77569479154791","tier":"A","category":"RESTORE_REFUSED","title":"Results for \"reduce duplicate parties\" :: Steam Community","summary":"Steam Support explains its policy that it does not restore stolen items because doing so would require duplicating items, which harms the economy by lowering item scarcity and inflating values.","quote":"Results for \"reduce duplicate parties\" :: Steam Community \" Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. A typical neoliberal business scheme... \" Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers","source_url":"https://steamcommunity.com/discussions/forum/search/?q=reduce+duplicate+parties","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5a69fb87d794eb8af775","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6352bfb0fc","original_id":"nf_52755871228130","tier":"A","category":"RESTORE_REFUSED","title":"Can Steam restore deleted items?","summary":"This is official Steam Support policy text stating that Steam Support does not restore scammed, lost, or stolen items because it would require item duplication. It explains the foundational rule regarding trade and theft recovery.","quote":"Can Steam restore deleted items? Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. <strong>Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it.</strong> Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. <strong>Since Steam Support does not remove items from accounts, we'd have to duplicate an item","source_url":"https://www.vintageisthenewold.com/faq/can-steam-restore-deleted-items","source_host":"www.vintageisthenewold.com","source_status":"public_url","source_group":"fc2953280a1927b5de16","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dce885fa61","original_id":"nf_86536036017666","tier":"A","category":"RESTORE_REFUSED","title":"Hi ''m sorry to hear that your items were removed without your permission. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. 'Since Steam Support does not re","summary":"Steam Support responded to a user stating that they are sorry the items were removed without permission, but Steam Support does not restore scammed, lost, or stolen items for any reason.","quote":"Hi ''m sorry to hear that your items were removed without your permission. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. 'Since Steam Support does not re","source_url":"https://ifunny.co/picture/hi-m-sorry-to-hear-that-your-items-were-removed-xRNzRvq28","source_host":"ifunny.co","source_status":"public_url","source_group":"921fd5da9f53a103ed23","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14314297e5","original_id":"nf_40845274462972","tier":"A","category":"BAN_NO_REASON","title":"Account locked because of one trade : r/Steam - Reddit","summary":"An automated system message issued to a user stating that activity related to the hijacking of another user's account was found on their Steam account. The account appears to have been locked or banned as a result.","quote":"We have found activity in this Steam account related to the hijacking of another user's Steam account.","source_url":"https://www.reddit.com/r/Steam/comments/2qxhg4/account_locked_because_of_one_trade/","source_host":"www.reddit.com","source_status":"public_url","source_group":"624f0782d33ef7408026","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-784918811d","original_id":"nf_39804253555529","tier":"A","category":"BAN_NO_REASON","title":"help? This account is associated with the theft of other users ...","summary":"Steam Support permanently locked a user's account after claiming it was associated with the hijacking of other users' accounts, refusing to unlock it and warning of potential legal authorities. The user denies any wrongdoing, stating the lock occurred while they were afk.","quote":"as been locked laucatha Mar 3, 2020 @ 1:51pm help? This account is associated with the theft of other users’ Steam accounts. Hello.i created a ticket for this but their answer was We have found activity in this Steam account related to the hijacking of another user's Steam account. Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked. The Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/ In addition to violation of contract, activities on the account may violate federal law and state law. If such activities","source_url":"https://steamcommunity.com/discussions/forum/1/1754653989794692105/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"11f83cad8c57b3aa33e9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-027d30aa37","original_id":"nf_11166515294613","tier":"A","category":"RESTORE_REFUSED","title":"My account was \"Hijacked\" but there has to be something more ...","summary":"A user lost 205 USD when a scammer used their wallet funds to buy an overpriced Dota 2 card immediately after selling a knife, despite having Steam Guard enabled. Steam Support responded with a generic message about account compromise methods and refused to cancel the fraudulent transaction.","quote":"ey replied with the following message. \" Hello there, Account hijackers have several common methods of attack, most of which rely upon misinformation or deception. With that said, if activity occurred on your account you do not recognize, it may mean your account or computer has been compromised. Someone may have gained access to your Steam account through spoofing, phishing, or malware. As an immediate first step, you should take some action to secure your Steam account from further access My account was \"Hijacked\" but there has to be something more to it. Steam won't cancel the transaction. :: Steam Communit","source_url":"https://steamcommunity.com/groups/community_market/discussions/0/4361247613254884024/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"10bb6a67976de7444a50","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d5f33ace8","original_id":"nf_43459200215617","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: \"This account is associated with the theft of other users' Steam accounts\"","summary":"Steam Support replied to the user stating that their account has been found to be associated with the hijacking of another user's Steam account and refused further assistance.","quote":"Thank you for contacting Steam Support. While we understand your concerns, as mentioned previously we have found activity in this Steam account related to the hijacking of another user's Steam account.","source_url":"https://www.reddit.com/r/steamsupport/comments/1jayxv6/this_account_is_associated_with_the_theft_of/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f51c9ea34cb93a192f0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-449e72b235","original_id":"nf_26655479419916","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Steam Account Wrongly Locked for Hijacking","summary":"Steam Support issued an automated notice stating that the user's account was locked due to activity related to the hijacking of another user's account.","quote":"We have found activity in this Steam account related to the hijacking of another user's Steam account","source_url":"https://www.reddit.com/r/Steam/comments/2x5u8b/steam_account_wrongly_locked_for_hijacking/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0548324d9531a83baea7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6af360aaf9","original_id":"nf_92038371690384","tier":"A","category":"BAN_NO_REASON","title":"Alerta de cuenta,cuenta hackeada/restringida :: Foro en español","summary":"Steam Support notified the user that their account was locked due to activity related to the hijacking of another user's account, which also prevented purchases. No further details or appeal options are provided in the excerpt.","quote":"Hi there, Unfortunately, we have found activity in this Steam account related to the hijacking of another user's Steam account. Since we have locked the account, this prevented you from making a purchase on the account.","source_url":"https://steamcommunity.com/discussions/forum/29/3801650561761333593/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3152280ca5ef7c02a263","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b11d108792","original_id":"nf_40033999893621","tier":"A","category":"BAN_NO_REASON","title":"Account hacked, email says IP address :: Help and Tips","summary":"Steam Support replied to a user named Aljon regarding suspicious activity on their account. The support agent stated that activity related to the hijacking of another user's Steam account was found.","quote":"Hello Aljon, Thank you for contacting Steam Support. We apologize for the delay. We have found activity in this Steam account related to the hijacking of another user's Steam account.","source_url":"https://steamcommunity.com/discussions/forum/1/540743212515156528","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1489200f91e958fdb74d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25f9195835","original_id":"nf_74047247326954","tier":"A","category":"RECOVERY_HIJACK","title":"How to regain acccess to account. :: Help and Tips - Steam Community","summary":"This is official Steam help page text explaining that users can regain access to their account by contacting Steam Support to verify ownership and restore access.","quote":"How to regain access to your account: Contact Steam Support and a support agent will verify that you are the owner of the account and restore account access to you.","source_url":"https://steamcommunity.com/discussions/forum/1/666827316054321063/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fc694aaa0fc7f0434fe3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4c9988c34","original_id":"nf_16871765127166","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In","summary":"This is official Steam help page text instructing users without a phone number or mobile authenticator recovery code to contact Steam Support for account recovery assistance.","quote":"me - at least 6 characters long. Please contact Steam Support to have a member of our staff assist you. Legitimate claims for help with account access are our number one priority. You do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message. Do you have the recovery code that you wrote down when you added the mobile authenticator? The recovery code begins with the letter 'R'. If you have lost access to your mobile device, the mobile phone number associated with your account, and don't have the recovery code that you wrote down when you added the mobile au","source_url":"https://steamcommunity.com/login/forgotpassword/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"372154c419a4375ec473","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-18cdfba6fb","original_id":"nf_65363947368875","tier":"A","category":"HACK_THEFT","title":"Account Locked : Fraudulent Credit Card use : r/Steam - Reddit","summary":"A Reddit post where a user quotes automated or support messages they received regarding fraudulent credit card use and game trafficking, expressing stress over the accusations since they never used a credit card on Steam.","quote":"Account Locked : Fraudulent Credit Card use : r/Steam - Reddit Firstly it's \"We have found activity in the Steam account related to fraudulent credit card use.\" As I never used a credit card on Steam, it gave me a lot of stress (I thought about identity theft, impersonating, false report, fraud). Secondly it's \"trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner\" Firstly it's \"We have found activity in the Steam account related t","source_url":"https://www.reddit.com/r/Steam/comments/2zsbpz/account_locked_fraudulent_credit_card_use/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b630a62a045da3ed2e4","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0df0e8fb30","original_id":"nf_16918121963211","tier":"A","category":"BAN_NO_REASON","title":"*REPOST* My Account Got Locked Permanently with Fraudulent ... - Reddit","summary":"Steam Support notified Terry that his account was permanently locked due to activity related to fraudulent credit card use, citing the Steam Subscriber Agreement. Support stated the account will not be reactivated.","quote":"Hello Terry, Thank you for contacting Steam Support. We have found activity in the Steam account related to fraudulent credit card use. Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3xeext/repost_my_account_got_locked_permanently_with/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac4c041cf6edfe842841","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e35a49b9ce","original_id":"nf_53245515779569","tier":"A","category":"BAN_NO_REASON","title":"\"We have found activity in the Steam account related to fraudulent ...","summary":"The user received an automated alert inside the Steam client on Monday, January 26th, stating that their account was flagged for fraudulent credit card use.","quote":"\"We have found activity in the Steam account related to fraudulent credit card use.\" Hello Everybody, I received an alert inside my steam client on Monday, 26th January saying : \"Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. \"We have found activity in the Steam account related to fraudulent credit card use.\" Hello Everybody, I received an alert inside my steam client on Monday, 26th January saying : \"Steam Support has flagged your account as potentially having been used for fraudulen","source_url":"https://steamcommunity.com/discussions/forum/1/611696927923657366/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"60fbcdd2d0d2a6569de4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15b2cff2bb","original_id":"nf_43962598578857","tier":"A","category":"BAN_NO_REASON","title":"\"We have found activity in the Steam account related to fraudulent credit card use.\" :: Help and Tips","summary":"Steam Support locked the account permanently due to detected activity related to fraudulent credit card use, citing the Steam Subscriber Agreement.","quote":"We have found activity in the Steam account related to fraudulent credit card use. Per the Steam Subscriber Agreement, we have locked the account permanently.","source_url":"https://steamcommunity.com/discussions/forum/1/611696927923657366","source_host":"steamcommunity.com","source_status":"public_url","source_group":"60fbcdd2d0d2a6569de4","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37a9e8a08b","original_id":"nf_70090861833829","tier":"A","category":"BAN_NO_REASON","title":"Fraudulent Credit Card Use :: Help and Tips","summary":"The automated Steam system sent a message stating that the user's account was permanently locked due to activity related to fraudulent credit card use.","quote":"Fraudulent Credit Card Use :: Help and Tips Recently my fiancé got this very aggressive message from Steam: \"\"\" Hello Ana, We have found activity in the Steam account related to fraudulent credit card use. Per the Steam Subscriber Agreement, <strong>we have locked the account permanently</strong>. The ... Recently my fiancé got this very aggressive message from Steam: \"\"\" Hello Ana, We have found activity in the Steam account related to fraudulent credit card use. Per the Steam Subscriber Agreement, <stro","source_url":"https://steamcommunity.com/discussions/forum/1/364043054119031805","source_host":"steamcommunity.com","source_status":"public_url","source_group":"30687a9970fddc5fe258","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-680c953aba","original_id":"nf_28314145661662","tier":"A","category":"BAN_NO_REASON","title":"Permanently Locked Account Due To False Fraud? :: Help and Tips","summary":"Steam Support notified the user that their account was found to have activity related to fraudulent credit card use. The user shared this email while seeking help for a permanent account lock.","quote":"Hello Bk, Thank you for contacting Steam Support. We apologize for the delay. We have found activity in the Steam account related to fraudulent credit card use.","source_url":"https://steamcommunity.com/discussions/forum/1/35221584353877726/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6fc78adc280f03d97b24","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0359807a71","original_id":"nf_48432194227142","tier":"A","category":"BAN_NO_REASON","title":"Steam marked my account as fraudulent (First time registered) :: Help and Tips","summary":"The user encountered an unexpected purchase error and submitted a support ticket. Steam Support replied that they found activity related to fraudulent credit card use on the account.","quote":"i got an error \"An unexpect error when purchasing\", i submitted a ticket to Support Team. Their first replied is : \"Thank you for contacting Steam Support. <strong>We have found activity in the Steam account related to fraudulent credit card use.</strong> Hello Everyone, When i tried to purchase a game before, i got an error \"An unexpect error when purchasing\", i submitted a ticket to Support Team. Their first replied is : \"Thank you for contacting Steam Support. <strong>We have found activity in the Steam account related to fraudulent credit ca","source_url":"https://steamcommunity.com/discussions/forum/1/864980734715697286/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5bd273fc7007f0f2bd82","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a2502922f3","original_id":"nf_73512854723875","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In - backpack.tf","summary":"Steam Support informs the user that they cannot verify account ownership via text message because no phone number is associated with the account, and asks if they have the mobile authenticator recovery code.","quote":"You do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message. Do you have the recovery code that you wrote down when you added the mobile authenticator?","source_url":"https://backpack.tf/profiles/76561198344694068","source_host":"backpack.tf","source_status":"public_url","source_group":"13b81832cecd3506894c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-33750ab151","original_id":"nf_25043121593909","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In - Steam Community","summary":"Steam Support or an automated system states that no phone number is associated with the account, preventing verification via text message, and asks if the user has the mobile authenticator recovery code.","quote":"Sign In - Steam Community You do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message. Do you have the recovery code that you wrote down when you added the mobile authenticator? You do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message. Do you have the recovery code that you wrote down when you added the mobile authenticator?","source_url":"https://steamcommunity.com/id/poXMain/games/?tab=all","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f60e31c9625c0a47d0cd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-cff5f806ed","original_id":"nf_79433805254038","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Sign In - backpack.tf","summary":"The automated Steam system sent a notification confirming that the mobile authenticator was removed from the account, reverting Steam Guard verification to email codes.","quote":". Success! We have removed the mobile authenticator from your account. Next time you log in, you will have to enter a Steam Guard code that is sent to your email address. Success! You can now use this device to get mobile authenticator codes for your account. that isn't quite right... Success! We have removed the mobile authenticator from your account. Next time you log in, you will have to enter a Steam Guard code that is sent to your email address. Success! You can now use this device to get mobile authenticator codes for your account.","source_url":"https://backpack.tf/profiles/76561199138758589","source_host":"backpack.tf","source_status":"public_url","source_group":"1a452bdc99bffc3a628a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-3d6f233a7c","original_id":"nf_39679869642193","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"sweetdoggo login — Yandex: found 4 thousand results","summary":"Steam automated system sent a notification stating that the mobile authenticator was removed from the account and future logins will require an email-sent Steam Guard code.","quote":"We have removed the mobile authenticator from your account. Next time you log in, you will have to enter a Steam Guard code that is sent to your email address.","source_url":"https://online.yandex.com/search?text=sweetdoggo++login&lr=21206&noreask=1&nomisspell=1&p=3","source_host":"online.yandex.com","source_status":"public_url","source_group":"5caab2936ebe030a55f1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"search_result","kind_label":"Search-result context","has_collected_image":false},{"ref":"S-8d895d8a8e","original_id":"nf_12941151384400","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Yandex","summary":"An automated Steam notification confirms that the mobile authenticator has been removed from the user's account, requiring a Steam Guard code sent via email for the next login. The text appears within a web search snippet containing unrelated Wikipedia references.","quote":"Yandex Sign In We have removed the mobile authenticator from your account. Next time you log in, you will have to enter a Steam Guard code that is sent to your email address. Missing: girls Wikipedia.org en.wikipedia.org › My Girl Sign In We have removed the mobile authenticator from your account. Next time you log in, you will have to enter a Steam Guard code that is sent to your email addr","source_url":"https://wap.yandex.com/search?text=MY.MAIL.GIRLS&lr=21206&p=2","source_host":"wap.yandex.com","source_status":"public_url","source_group":"82bb633a1f581a911dab","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"search_result","kind_label":"Search-result context","has_collected_image":false},{"ref":"S-6bbfb7d051","original_id":"nf_37216836748962","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Sign In - Steam Community","summary":"Steam automated system sent confirmation notices regarding the removal of the mobile authenticator from the account. The messages indicate that future logins will require a Steam Guard code sent via email.","quote":"Success! We have removed the mobile authenticator from your account. Next time you log in, you will have to enter a Steam Guard code that is sent to your email address.","source_url":"https://steamcommunity.com/id/negatator/games/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"00fdd26f35ff5f5f026e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-ddb5313c0f","original_id":"nf_76186941209522","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Sign In","summary":"Steam automated system generated messages indicating that the mobile authenticator was removed from the account and that a Steam Guard code will be sent to the email address upon next login.","quote":". Success! We have removed the mobile authenticator from your account. Next time you log in, you will have to enter a Steam Guard code that is sent to your email address. Success! You can now use this device to get mobile authenticator codes for your account. that isn't quite right... Success! We have removed the mobile authenticator from your account. Next time you log in, you will have to enter a Steam Guard code that is sent to your email address. Success! You can now use this device to get mobile authenticator codes for your account.","source_url":"https://dota2.backpack.tf/u/76561198019790175","source_host":"dota2.backpack.tf","source_status":"public_url","source_group":"8f98ace97001bdb4c2ef","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-c28f4e7b8f","original_id":"nf_37894454747476","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In - Steam Community","summary":"The automated Steam system informs the user that previous authenticator devices will no longer work and asks for a recovery code, noting that no phone number is associated with the account to verify ownership via text message.","quote":"Sign In - Steam Community Any other device that was previously providing authenticator codes for your account will no longer be able to do so. Do you have the recovery code? You do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message. Any other device that was previously providing authenticator codes for your account will no longer be able to do so. Do you have the recovery code? You do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message.","source_url":"https://steamcommunity.com/id/scorpion0220/videos/link","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3fa55b9ab2dda4c3e425","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-499d85c875","original_id":"nf_14523135160996","tier":"A","category":"BAN_NO_REASON","title":"This account appears to have been used for fraudulent activity.","summary":"The user received an automated account alert stating that their account appears to have been used for fraudulent activity. The user denies using fraudulent cards, stating they only use PayPal and credit card payments.","quote":"This account appears to have been used for fraudulent activity.","source_url":"https://steamcommunity.com/discussions/forum/7/3279194062594356212/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4dab8912bb9a481496d7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-89cbdd7881","original_id":"nf_80575953186207","tier":"A","category":"BAN_NO_REASON","title":"My account got flagged for Fraudulent activity and I don't ... - Reddit","summary":"The user's Steam account was flagged and locked by the automated system for alleged fraudulent activity.","quote":"This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities.","source_url":"https://www.reddit.com/r/steamsupport/comments/1deijp4/my_account_got_flagged_for_fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0fdd848a629e35f2763a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de0746230d","original_id":"nf_12513506307688","tier":"A","category":"BAN_NO_REASON","title":"\"This account appears to have been used for fraudulent activity.\"","summary":"The user received an automated system message stating that their account appears to have been used for fraudulent activity after funds were added by a family member from another country.","quote":"This account appears to have been used for fraudulent activity.","source_url":"https://steamcommunity.com/discussions/forum/1/3395163747110517975/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4ae5e9633d8d5c346caf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4daef07d1f","original_id":"nf_70967895365203","tier":"A","category":"BAN_NO_REASON","title":"Account appears to have been used for fraudulent activity?","summary":"The automated Steam system flagged the user's account for suspected fraudulent activity regarding a refund and restricted account functionality, instructing the user to contact Steam Support.","quote":"Account appears to have been used for fraudulent activity? This was not chargeback. It was refunded. This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. This account will have restricted functionality until this issue is resolved. This was not chargeback. It was refunded. This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for frau","source_url":"https://www.reddit.com/r/Steam/comments/30f45e/account_appears_to_have_been_used_for_fraudulent/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e149422438b136ff7751","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06759f2bed","original_id":"nf_83588339276164","tier":"A","category":"HACK_THEFT","title":"This account appears to have been used for fraudulent activity.","summary":"The user describes purchasing a Steam game through a third-party seller via a pre-made Steam account set to Turkey, which resulted in a fraud warning.","quote":"This account appears to have been used for fraudulent activity. This account appears to have been used for fraudulent activity. I recently used a 3rd party seller to buy a steam game, which was delivered to me through the entire steam account. I used the login info that the seller provided me and found that they set the country to Turkey when setting up the account. This account a","source_url":"https://www.reddit.com/r/steamsupport/comments/1694l3v/this_account_appears_to_have_been_used_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d73ea262a845dbad31e1","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-359bf98ff5","original_id":"nf_16367731799601","tier":"A","category":"BAN_NO_REASON","title":"This account appears to have been used for fraudulent activity.","summary":"The user received an automated system notification stating that their account appears to have been used for fraudulent activity and was flagged. The user expresses surprise as they primarily play Dota 2 and do not engage in heavy trading.","quote":"This account appears to have been used for fraudulent activity. This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. i received this notification and i was surprised as i dont do much trading or anything much as i only play dota 2 the most.. i have about 22 games and they think im some kind of ... This account appears to have been used for fraudulent activity. Steam Support has","source_url":"https://www.reddit.com/r/Steam/comments/4mlhle/this_account_appears_to_have_been_used_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"497c73e9737b24d6e44a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3dbea009c9","original_id":"nf_37613624790695","tier":"A","category":"HACK_THEFT","title":"This account appears to have been used for fraudulent activity..","summary":"This is a user's explanation of how a credit card fraud and community market scam operates, rather than a direct communication from Steam Support.","quote":"This account appears to have been used for fraudulent activity.. true What usually happens in this scam is they buy your cheap item with an alt account, for which they added a stolen credit card. What happens is, when the credit card's owner calls their bank to dispute the charge, Valve gets hit with fines and other bad things, in addition to having the money forcefully pulled rig","source_url":"https://www.reddit.com/r/Steam/comments/4jhnwv/this_account_appears_to_have_been_used_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e0be23d48a638b39bd8","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8e0f9539c","original_id":"nf_44372953482051","tier":"A","category":"BAN_NO_REASON","title":"This account appears to have been used for fraudulent activity.","summary":"A user's new Steam account was banned for alleged fraudulent activity after depositing 5 EUR and trading 500 USD worth of skins. Steam Support or an automated system repeated a standard ban message even after the user submitted ID and credit card photos.","quote":"This account appears to have been used for fraudulent activity. This account appears to have been used for fraudulent activity. this happened to my new steam account. I deposited 5€ from my credit card, traded 500$ skins from this account and it got banned. steam replied with this after i sent them my ID and credit card photos: This account appears to have been used for fraudulent","source_url":"https://steamcommunity.com/discussions/forum/0/3488626756866209020/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b33d37cd4fd456f54fb2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d407ffd22","original_id":"nf_28200105363216","tier":"A","category":"HACK_THEFT","title":"This account appears to have been used for fraudulent activity.","summary":"The user is asking the community why their account has been tagged for fraudulent activity and is seeking help to resolve the issue.","quote":"This account appears to have been used for fraudulent activity. This account appears to have been used for fraudulent activity. Please explain further for this reason? Why is my account being tag like this? Does anyone know how to solve this issue? I will be really thankful. This account appears to have been used for fraudulent activity. Please explain further for this reason? Why","source_url":"https://steamcommunity.com/discussions/forum/1/5501694039537585383/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f25aa877808d6688a328","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f994e2073","original_id":"nf_30986907936279","tier":"A","category":"HACK_THEFT","title":"This account appears to have been used for fraudulent activity.","summary":"This text is a forum discussion or user comment speculating about fraudulent activity and credit card use on Steam, not a direct communication from Steam Support.","quote":"This account appears to have been used for fraudulent activity. i will assume the best and not assume he used a stolen cc. since his account used a new payment method, it is safe to assume the OP used the \"friends\" card on this account. it might have triggered either a red flag by the cc which bank it is in and probably has been held back. if assuming the worst, that he used a sto","source_url":"https://steamcommunity.com/discussions/forum/0/3205995441635997849/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cd9beb0e352af499cfc7","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c323fabc8b","original_id":"nf_84879502462219","tier":"A","category":"BAN_NO_REASON","title":"This account appears to have been used for fraudulent activity.","summary":"Steam system displayed an automated notice stating that the account appears to have been used for fraudulent activity.","quote":"This account appears to have been used for fraudulent activity. The steam support link from clicking \"View more info under: \"This account appears to have been used for fraudulent activity.\"? The steam support link from clicking \"View more info under: \"This account appears to have been used for fraudulent activity.\"?","source_url":"https://steamcommunity.com/discussions/forum/1/3044985412483020087/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"98fa8f3692ac4a01180d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e15a2f00c","original_id":"nf_54983762515331","tier":"A","category":"BAN_NO_REASON","title":"This account appears to have been used for fraudulent activity.","summary":"The user received an automated notice stating their fresh account with newly added funds appears to have been used for fraudulent activity, resulting in restricted functionality. The exact date and monetary amount are not specified.","quote":"This account appears to have been used for fraudulent activity.","source_url":"https://steamcommunity.com/discussions/forum/1/2976275080110350153/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ebd2d48bdeeb9bd2612c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b0308ed9a","original_id":"nf_26248404100980","tier":"A","category":"BAN_NO_REASON","title":"r/SteamDeck on Reddit: My account was flagged for \"fraudulent activity\" after purchasing the steam deck","summary":"The user's account was flagged and issued an automated system notice stating it appears to have been used for fraudulent activity after purchasing a Steam Deck. Steam automated system delivered the restriction notice.","quote":"r/SteamDeck on Reddit: My account was flagged for \"fraudulent activity\" after purchasing the steam deck <strong>This account appears to have been used for fraudulent activity.</strong> <strong>This account appears to have been used for fraudulent activity.</strong>","source_url":"https://www.reddit.com/r/SteamDeck/comments/x15xhr/my_account_was_flagged_for_fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"484e975df05caf9aace5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7cd08574a1","original_id":"nf_29930177789300","tier":"A","category":"HACK_THEFT","title":"My steam act is flat flagged for fraudulent activity. But idk what it’s for. This account appears to have been used for","summary":"This is a transcript from a third-party technical support chat website where a user is asking about a Steam account flagged for fraudulent activity.","quote":"you're concerned about your Steam account being flagged for fraudulent activity. Can you please provide me with the exact error message or notification you received? <strong>This account appears to have been used for fraudulent activity.</strong> By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. ... My steam act is... My steam act is flat flagged for fraudulent activity. But idk what it’s for · Technician's Assistant: I understand you're concerned","source_url":"https://www.justanswer.com/software/pt3ir-steam-act-flat-flagged-fraudulent-activity.html","source_host":"www.justanswer.com","source_status":"public_url","source_group":"6480f7d5541678467840","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a19f74e8ba","original_id":"nf_32565672795619","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: [HELP] This account appears to have been used for fraudulent activity.","summary":"Steam's automated system issued a notice stating that the account appears to have been used for fraudulent activity. The user posted this warning on Reddit seeking help.","quote":"r/steamsupport on Reddit: [HELP] This account appears to have been used for fraudulent activity. <strong>This account appears to have been used for fraudulent activity.</strong> <strong>This account appears to have been used for fraudulent activity.</strong>","source_url":"https://www.reddit.com/r/steamsupport/comments/1gl9cc2/help_this_account_appears_to_have_been_used_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"801fb66e627ee11bbccf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5147537b2b","original_id":"nf_17603092091347","tier":"A","category":"BAN_NO_REASON","title":"r/csgomarketforum on Reddit: [d] i got an alert on my steam account.i just sold astralis gold antwerp on market which i bought today and some days ago too","summary":"The user received an automated Steam alert stating that their account appears to have been used for fraudulent activity after selling items on the Community Market.","quote":"This account appears to have been used for fraudulent activity.","source_url":"https://www.reddit.com/r/csgomarketforum/comments/10q5ipl/d_i_got_an_alert_on_my_steam_accounti_just_sold/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ceb4a2798fefab18d0e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b918eb03e8","original_id":"nf_52042678998250","tier":"A","category":"BAN_NO_REASON","title":"Steam flagged my account for fraudulent use :: Steam Discussions","summary":"The automated Steam system flagged the user's account for potential fraudulent activity and instructed them to contact Steam Support for assistance.","quote":"Steam flagged my account for fraudulent use :: Steam Discussions This account appears to have been used for fraudulent activity. <strong>Steam Support has flagged your account as potentially having been used for fraudulent activities</strong>. Please contact Steam Support so that we can assist you. This account appears to have been used for fraudulent activity. <strong>Steam Support has flagged your account as potentially having been used for f","source_url":"https://steamcommunity.com/discussions/forum/0/3135044721702200054/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"35e2556f3b8067013e7d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d48da187df","original_id":"nf_55873898978417","tier":"A","category":"BAN_NO_REASON","title":"r/ValveIndex on Reddit: Fraudulent activity alert on Steam after buying Index","summary":"The user's Steam account was automatically locked with a fraudulent activity alert immediately after purchasing a Valve Index hardware kit using a credit card. Steam's automated system displayed a fraud warning notice.","quote":"This account appears to have been used for fraudulent activity.","source_url":"https://www.reddit.com/r/ValveIndex/comments/p4r7jb/fraudulent_activity_alert_on_steam_after_buying/","source_host":"www.reddit.com","source_status":"public_url","source_group":"442d1aa291c964ce3b4b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-017014735f","original_id":"nf_14179781031115","tier":"A","category":"HACK_THEFT","title":"r/Steam on Reddit: This account appears to have been used for fraudulent activity.","summary":"A Reddit post where a user describes following instructions from someone to buy items using supposedly 'free money', leading to their account receiving a fraud warning from Steam.","quote":"r/Steam on Reddit: This account appears to have been used for fraudulent activity. He told me to try and buy something in the store to see if the money works. Surprisingly It did. So I bought a lot of stuff, mostly CS GO items because who wouldnt, it's free money. Then the next day, I received a Red Flag from steam saying \"This account appears to have been used for fraudulent activity\"","source_url":"https://www.reddit.com/r/Steam/comments/3ju1d3/this_account_appears_to_have_been_used_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c72395b6b01ef1624421","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b71592c69","original_id":"nf_31334463911689","tier":"A","category":"BAN_NO_REASON","title":"r/Steam on Reddit: My account \"appears to have been used for fraudulent activity.\"","summary":"Steam Support issued an automated account alert stating that the user's account appeared to have been used for fraudulent activity, dated September 14, 2013.","quote":"r/Steam on Reddit: My account \"appears to have been used for fraudulent activity.\" Steam Support Alert for XXXXXX(my username) - 14 September 2013 <strong>This account appears to have been used for fraudulent activity.</strong> Steam Support Alert for XXXXXX(my username) - 14 September 2013 <strong>This account appears to have been used for fraudulent activity.</strong>","source_url":"https://www.reddit.com/r/Steam/comments/1mjib6/my_account_appears_to_have_been_used_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9632b378f99fb465100","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee9dc0686c","original_id":"nf_46087114949153","tier":"A","category":"BAN_NO_REASON","title":"HELP ! This account is associated with the theft of other users' Steam ...","summary":"The Steam automated system restricted the user's account functionality, disabling purchasing, gifting, trading, CD-key activation, and community access, and instructed them to contact Steam Support. The user notes they purchased Steam wallet funds via MOL points.","quote":"with the theft of other users' Steam ... Purchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled. Account functionality has been restricted. If you believe you have received this message in error, please contact Steam Support so that we can assist you. i brought an steam wallet via MoL points. Purchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled. Account functionality has been restricted. If you believe you have received this message in error, please contact Steam Support so that we can assist you. i brought an steam wallet","source_url":"https://steamcommunity.com/discussions/forum/1/618459405727778051/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7c2f878a79ebb884a533","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ddc80d338b","original_id":"nf_60479446838888","tier":"A","category":"BAN_NO_REASON","title":"alert from steam. :: Help and Tips","summary":"An automated system alert states that the account has been restricted for 9 weeks until September 15th, disabling purchasing, gifting, trading, CD-key activation, and Steam Community access.","quote":"This account will be restricted for 9 weeks (until 15 Sep). Purchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled.","source_url":"https://steamcommunity.com/discussions/forum/1/43099721478342733","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b67cc7685f13d0f65cfa","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d6a10fa75","original_id":"nf_31189064138068","tier":"A","category":"RESTORE_REFUSED","title":"Украли учетную запись и/или вещи из инвентаря, средства на кошельке :: Русскоязычный Форум","summary":"Steam Support stated that items will not be restored unless internal verification confirms unauthorized access, and noted they do not accept chat logs or screenshots as proof.","quote":"not be restored unless we can verify internally that the account was accessed by another user. We cannot restore items based on chat logs or <strong>screenshots</strong>.","source_url":"https://steamcommunity.com/discussions/forum/26/828935673194963850?l=ukrainian&ctp=190","source_host":"steamcommunity.com","source_status":"public_url","source_group":"84f24ccabb37b590baca","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f8383bf86","original_id":"nf_57551191675971","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In - backpack.tf","summary":"Steam Support presents a recovery prompt asking the user to confirm ownership of their account after experiencing login trouble.","quote":"that isn't quite right... Let us help! Sorry you're having trouble. We know your Steam account is valuable to you, and we're committed to helping you keep access to it in the right hands. Confirm ownership of your account","source_url":"https://backpack.tf/profiles/76561198344694068","source_host":"backpack.tf","source_status":"public_url","source_group":"13b81832cecd3506894c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-7551addb40","original_id":"nf_94667928102381","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In","summary":"This is standard introductory text from a Steam Help page regarding account recovery and confirming ownership.","quote":"Sorry you're having trouble. We know your Steam account is valuable to you, and we're committed to helping you keep access to it in the right hands. Confirm ownership of your account","source_url":"https://dota2.backpack.tf/u/76561198019790175","source_host":"dota2.backpack.tf","source_status":"public_url","source_group":"8f98ace97001bdb4c2ef","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-12913cce9a","original_id":"nf_23023310997433","tier":"A","category":"HACK_THEFT","title":"Your Steam account is valuable.  Here's how you can easily protect it.","summary":"This text is an excerpt from a Valve help article or blog post providing general security recommendations and account protection advice for Steam users.","quote":"Your Steam account is valuable.  Here's how you can easily protect it.\n\nYour Steam account is valuable. Here's how you can easily protect it.\n\n# Your Steam account is valuable Here's how you can easily protect it\n\n We've seen a lot of Steam users lose access to their Steam accounts. Most often it’s because an attacker has compromised a user's email account. That email account can then be used to change the password and email address on that user's Steam account, blocking access to their games and items. \n\n There are several methods attackers use that are hard to combat: malware in the guise of other programs like a ‘TeamSpeak update or missing audio codec’ or a ‘CS:GO weapon upgrader!’, malware disguised as images and screenshots, identifying users who reuse passwords on their Steam and email accounts, or via an exploit in their web browser or operating system. \n\n It's a complicated situation and even very sophisticated Steam users can fall victim. Any Steam user who has made a purchase or earned a trading card has value in their account and should use these new features to protect it and all the time invested. \n\n Account recovery with a phone number \n\n By associating a phone number with your Steam Account you can easily regain access if: \n\n- You forge\nYour Steam account is valuable. Here's how you can easily protect it.\n\n# Your Steam account is valuable Here's how you can easily protect it\n\n We've seen a lot of Steam users lose access to their Steam accounts. Most often it’s because an attacker has compromised a user's email account. That email account can then be used to change the password and email address on that user's Steam account, blocking access to their games and items. \n\n There are several methods attackers use that are hard to combat: malware in the guise o","source_url":"https://store.steampowered.com/promotion/twofactor","source_host":"store.steampowered.com","source_status":"public_url","source_group":"0768538dbb900459d7e9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3dd263a049","original_id":"nf_72567700151947","tier":"A","category":"RESTORE_REFUSED","title":"News - Security and Trading","summary":"Valve published an official news post discussing the history of account theft and item trading on Steam, explaining the reasoning behind trade holds and past item restoration policies.","quote":"Recently we've seen the community have a good discussion about the pros and cons of trade holds. We thought we'd walk through how we decided to implement them, in the hopes that it helps you understand why they're absolutely necessary.","source_url":"https://store.steampowered.com/oldnews/19618","source_host":"store.steampowered.com","source_status":"public_url","source_group":"ae8ed9df1c8169bb07a8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65f2604bf8","original_id":"nf_69912434458858","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In","summary":"This text contains standard Steam Guard login prompts, device authorization interfaces, and account recovery messages regarding mobile authenticators and phone verification.","quote":"To easily recognize this browser among the list of devices Steam Guard has enabled, give the browser a friendly name - at least 6 characters long.","source_url":"https://steamcommunity.com/mobilelogin","source_host":"steamcommunity.com","source_status":"public_url","source_group":"56219f9fa8f397acdcb1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-13f7491ccd","original_id":"nf_27425644114062","tier":"A","category":"SUPPORT_REMOVED_2FA","title":"Sign In - Steam Community","summary":"The automated Steam system sent a confirmation code to the user's phone number to remove the mobile authenticator from their account.","quote":"We have sent a text message containing a confirmation code to your phone number ending in . Enter the code below so we can remove the mobile authenticator from your account.","source_url":"https://steamcommunity.com/id/negatator/games/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"00fdd26f35ff5f5f026e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-42598b397c","original_id":"nf_89072269883601","tier":"A","category":"HACK_THEFT","title":"How to disable steam guard even I didn't log in? :: Help and Tips","summary":"A Steam Community forum discussion where a user asks for help accessing their account after resetting their phone and losing Steam Guard, without any involvement from Steam Support.","quote":"p, I lost (or sold) my phone and can't log in! What do I do? If possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below. If you no longer have access to your phone and don't have your recovery code, you'll need the as How to disable steam guard even I didn't log in? :: Help and Tips Anoobjustjoinyourteam 2016년 4월 24일 오후 8시 27분 How to disable steam guard even I didn't log in? So I reset my phone month ago and all apps were gone including","source_url":"https://steamcommunity.com/discussions/forum/1/364039785162907089/?l=koreana","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a5b771448cc0b3101f65","publication_date":"","language":"en","material":"template_match","material_label":"Template match","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf36080af9","original_id":"nf_20671738804715","tier":"A","category":"RESTORE_REFUSED","title":"GOT HACKED LOST $20k, and Steam can't help me :: Steam Discussions","summary":"Steam Support's standard policy text explaining that they do not restore scammed, lost, or stolen items because item duplication would harm the economy. The user lost $20,000 worth of items.","quote":"Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market.","source_url":"https://steamcommunity.com/discussions/forum/0/3203745634148804717/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"527ee3c8fd52aa2c8ef1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7e9943a4f","original_id":"nf_39203343992787","tier":"A","category":"RESTORE_REFUSED","title":"My other account was hacked bysomeone pretending to be manager from steam","summary":"Steam Support's standard policy states that they do not restore scammed, lost, or stolen items under any circumstances to prevent item duplication and inflation. This policy text was provided in response to an account compromise via impersonation.","quote":"My other account was hacked bysomeone pretending to be manager from steam Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason. Since Steam Support does not remove items from accounts, we'd have to d","source_url":"https://steamcommunity.com/discussions/forum/7/601902639910748427/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c813b5f747e83365442c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bac74c0a1d","original_id":"nf_20692243023801","tier":"A","category":"RESTORE_REFUSED","title":"Can Steam Support give back scammed items?","summary":"Steam Support states in its official policy text that Valve no longer restores scammed items.","quote":"No, Valve doesn't restore scammed items anymore.","source_url":"https://www.vintageisthenewold.com/game-pedia/can-steam-support-give-back-scammed-items","source_host":"www.vintageisthenewold.com","source_status":"public_url","source_group":"9c0eb9a125641ea4672e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec3bd58a9f","original_id":"nf_89101815887304","tier":"A","category":"RESTORE_REFUSED","title":"Scamed for allot of money and steam doent want to help me ! :: Help and Tips","summary":"Valve's official policy states that Steam Support does not restore scammed, lost, or stolen items for any reason.","quote":"Steam Support does not restore scammed, lost, or stolen items for any reason.","source_url":"https://steamcommunity.com/discussions/forum/1/4690027546078399844/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fe318c91bd4f94936e63","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba2494dc08","original_id":"nf_52006149615036","tier":"A","category":"RESTORE_REFUSED","title":"Community Review of Steam support :: Steam Discussions","summary":"This text is an excerpt from Steam's official policy stating that Steam Support does not restore scammed, lost, or stolen items for any reason. It outlines the platform's standard stance on item theft and lack of restitution.","quote":"Steam Support does not restore scammed, lost, or stolen items for any reason","source_url":"https://steamcommunity.com/discussions/forum/0/601891815092675904/?l=japanese&ctp=4","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a8bbd05275d2f15e2eb6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24c745541b","original_id":"nf_16831735981285","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support suspects my account may have been accessed by someone ...","summary":"The automated Steam Support system sent a security notice stating that the user's account may have been accessed by an unauthorized person. As a precaution, the profile was temporarily forced to private, and the user was instructed to contact support for assistance.","quote":"Steam Support suspects my account may have been accessed by someone ... Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can assist you. Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can assis","source_url":"https://steamcommunity.com/discussions/forum/1/797840128955400894/?l=vietnamese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"30b8be4fefca2f50ad02","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4f3aea18d","original_id":"nf_10616227752448","tier":"A","category":"BAN_NO_REASON","title":"did all bots got banned? - backpack.tf forums","summary":"The automated Steam system temporarily forced a profile private as a security precaution and instructed the user to contact Steam Support for assistance. This message is discussed on a forum regarding bot bans.","quote":"did all bots got banned? - backpack.tf forums We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can assist you.\"\" Most bots will likely return but buyorder values will probably take some time. There is the massive risk that a good portion of bots wont be unbanned though\" We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we","source_url":"https://forums.backpack.tf/topic/84679-did-all-bots-got-banned/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"1f1e5f4326ef56543d3d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2e254adcf","original_id":"seam_bbb_83834534222200","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"BBB жалоба на Valve Date:: Steam applied a \"Joker Troll Badge\" to my profile for absolutely no reason but to cause me","summary":"Steam Support locked a user out of submitting further help requests until July 6, 2024, after the user repeatedly contacted them regarding a dispute over a profile badge. The user complains that Steam refused to remove the badge and falsely claimed the issue was resolved.","quote":"Our support staff has indicated that you've recently submitted repeated requests for issues we've already resolved to the best of our ability.You'll need to wait until July 6, 2024 @ 11:37am to submit further help requests.","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=54","source_host":"www.bbb.org","source_status":"public_url","source_group":"69e68d62a2ff7e154157","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77d10b5ac9","original_id":"seam_bbb_21130488028454","tier":"A","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Here is the entire dialouge: Steam Support Home > My Recent Help Requests > HT-5QPJ-J26P-2","summary":"A user trying to recover an old Steam account after losing access to their email was asked by Steam Support to provide a CD Key and proof of purchase to verify ownership. The user could not provide the CD key or old credit card details due to closed accounts and bankruptcy, leading to multiple verification requests from support. The incident took place around May 14-15, 2024.","quote":"No worries I'm happy to help with this problem. First, I'll need some more information to verify that you're the owner of this account.In your next message, type out in full the CD Key registered to your Steam account so we can easily investigate this issue. This can be a CD Key received from an online retailer or a physical store.Then, attach an image of that CD key. The image should be a digital photo or scan of the CD Key in .jpg format, or a screenshot of the CD key as it appears in your digital purchase receipt. Please ensure that you submit a full-color image, rather than a photocopy.Check out our Retail CD Keys article if you're having trouble locating any of your CD Keys.The image you'll send to us should look something like these examples for physical CD keys: Example 1 Example 2 Steam Support REMOVED","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=57","source_host":"www.bbb.org","source_status":"public_url","source_group":"3cd9cfff18e307af46ae","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-decb94b9e4","original_id":"seam_bbb_32221428749042","tier":"A","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On 03/20/2024, I purchased 2 copies of the game Dragon's Dogma for PC (screenshot #1). The","summary":"A user filed a Better Business Bureau complaint after Steam Support repeatedly denied refund requests for two copies of Dragon's Dogma exceeding the standard playtime limit. Steam Support agent Adel replied stating the purchase does not qualify for a refund due to playtime rules and directed the user to the game's support team. The transaction amount was 169.58 USD on 03/20/2024.","quote":"Hello, I have read your response and understand your concern. However your purchase does not qualify for a refund. To ensure future eligibility, please submit refund requests within 14 days of purchase and less than 2 hours of playtime. For technical troubleshooting or related issues, please contact the game's support team as they are best equipped to resolve any issues you are experiencing with their product:","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=61","source_host":"www.bbb.org","source_status":"public_url","source_group":"8f84a5d110cdf1605262","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5dd2e07d9","original_id":"nf_72795601868165","tier":"A","category":"BAN_NO_REASON","title":"Steam support won't unlock my account : r/steamsupport - Reddit","summary":"An automated Steam system message notifying the user that their account may have been accessed by an unauthorized party and that their profile has been temporarily set to private. The user is instructed to contact Steam Support for assistance.","quote":"Steam support won't unlock my account : r/steamsupport - Reddit Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can assist you. Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can assis","source_url":"https://www.reddit.com/r/steamsupport/comments/1co2cgj/steam_support_wont_unlock_my_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e7e3e5651eb17680b8e1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38c4da6898","original_id":"nf_77596875572647","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Need Help! Your profile is being forced private due to an active Community Ban on your account.","summary":"Steam Support issued an automated notice stating that the user's account may have been accessed by an unauthorized person, resulting in the profile being temporarily forced private as a security precaution due to a community ban.","quote":"! Your profile is being forced private due to an active Community Ban on your account. <strong>Steam Support suspects your account may have been accessed by someone else</strong>. We are temporarily forcing your profile private as a security precaution. <strong>Steam Support suspects your account may have been accessed by someone else</strong>. We are temporarily forcing your profile private as a security precaution.","source_url":"https://www.reddit.com/r/steamsupport/comments/13s8xf6/need_help_your_profile_is_being_forced_private/","source_host":"www.reddit.com","source_status":"public_url","source_group":"39d9bee0e8f6eecd96e9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-033c2a19ec","original_id":"nf_13391752894591","tier":"A","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: I have an alert that my account may have been accessed by someone else,","summary":"The automated Steam system temporarily forced the user's profile private as a security precaution due to suspected unauthorized access, displaying a red warning banner and prompting them to contact Steam Support.","quote":"r/steamsupport on Reddit: I have an alert that my account may have been accessed by someone else, We are temporarily forcing your profile private as a security precaution. <strong>Please contact Steam Support so we can assist you</strong>.\" aswell as the banner on the top right hand side next to my username in the steamapp are red colored. We are temporarily forcing your profile private as a security precaution. <strong>Please contact Steam Support so we can assist you</strong>.&qu","source_url":"https://www.reddit.com/r/steamsupport/comments/1l6a92v/i_have_an_alert_that_my_account_may_have_been/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b04af56c80bde1aaa0f7","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b891b9e3ef","original_id":"nf_64497963630508","tier":"A","category":"BAN_NO_REASON","title":"r/facebook on Reddit: \"Your account is not visible to people on Facebook, and you can't use it.\"","summary":"Steam Support notified the user that their account may have been accessed by an unauthorized person and temporarily set the profile to private as a security precaution.","quote":"on Reddit: \"Your account is not visible to people on Facebook, and you can't use it.\" <strong>Steam Support suspects your account may have been accessed by someone else</strong>. We are temporarily forcing your profile private as a security precaution. <strong>Steam Support suspects your account may have been accessed by someone else</strong>. We are temporarily forcing your profile private as a security precaution.","source_url":"https://www.reddit.com/r/facebook/comments/1s3ria3/your_account_is_not_visible_to_people_on_facebook/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3450b2c606a88e0e675","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0f7730fcf","original_id":"nf_69766385308188","tier":"A","category":"BAN_NO_REASON","title":"Question for those who had the same thing","summary":"An automated Steam notice states that the user's account has been flagged for violations of the Terms of Service Agreement, disabling purchasing, gifting, trading, and CD-key activation.","quote":"This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, and cd-key activation have been disabled.","source_url":"https://www.steamgifts.com/discussion/BdUDs/question-for-those-who-had-the-same-thing","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"ade4aab2a43a939f3823","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec2c495968","original_id":"nf_19525463383818","tier":"A","category":"BAN_NO_REASON","title":"This account will have restricted functionality until this issue is resolved. :: Help and Tips","summary":"The user received an automated notice from Steam stating that their account has restricted functionality, disabling purchasing, gifting, trading, and CD-key activation.","quote":"This account will have restricted functionality until this issue is resolved. :: Help and Tips This account will have restricted functionality until this issue is resolved. <strong>Purchasing, gifting, trading, and cd-key activation have been disabled.</strong> More info on this topic is available here: Steam Terms of Service Agreement Today I got this message from steam support. This account w","source_url":"https://steamcommunity.com/discussions/forum/1/666828126708741606/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5805d0af62efd932ee24","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4cb816d41","original_id":"nf_39341221640001","tier":"A","category":"RECOVERY_HIJACK","title":"How to create a steam ticket : r/steamsupport - Reddit","summary":"Valve's published policy states that if a user cannot complete self-recovery, Steam Support will verify ownership and recover the account.","quote":"How to create a steam ticket : r/steamsupport - Reddit If you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you. If you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.","source_url":"https://www.reddit.com/r/steamsupport/comments/1d68obz/how_to_create_a_steam_ticket/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb30500e816204c1425e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9cc2d7dae4","original_id":"nf_54709578206432","tier":"A","category":"RECOVERY_HIJACK","title":"Self-recovery is not available for the account provided, please ...","summary":"An automated Steam system message told a user that self-recovery is not available for their account and directed them to contact Steam Support. The user expressed confusion on how to reach support because their account details had been altered by a scammer.","quote":"Self-recovery is not available for the account provided, please contact Steam Support for assistance","source_url":"https://steamcommunity.com/discussions/forum/1/154641879461973433/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6b8afddad310182d6d94","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb5c491f22","original_id":"nf_68923375682556","tier":"A","category":"RECOVERY_HIJACK","title":"Self Recovery not available? :: Help and Tips - Steam Community","summary":"The automated Steam system blocked self-recovery for the user's account and directed them to contact Steam Support for assistance, while the user complains of receiving canned responses.","quote":"Self-recovery is not available for this account because additional security verification is required. Please contact Steam Support for assistance.","source_url":"https://steamcommunity.com/discussions/forum/1/4843148768104952305/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9103c5c6c9de204b1901","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-678a4c53a0","original_id":"nf_58056182299214","tier":"A","category":"BAN_NO_REASON","title":"Account Alert - Trade Banned :: Help and Tips - Steam Community","summary":"Steam community help text stating that accounts identified as used for commercial purposes receive a permanent trade ban and that Steam Support cannot help further.","quote":"ert - Trade Banned :: Help and Tips - Steam Community The account has been identified as being used for commercial purposes based on trading, community reports, and other factors. This lock is permanent and Steam support cannot help you further with this. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors. This lock is permanent and Steam support cannot help you further with this.","source_url":"https://steamcommunity.com/discussions/forum/1/1636418037477836452/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ddd41bfcfda45c50575","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-523653140e","original_id":"nf_87456678019487","tier":"A","category":"BAN_NO_REASON","title":"[PSA] My Steam account just got banned : r/csgomarketforum - Reddit","summary":"Steam Support informed the user that their account is permanently locked for commercial use based on trading and community reports, and refused further assistance while closing the ticket.","quote":"dentified as being used for commercial purposes based on trading, community reports, and other factors. This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors. This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request.","source_url":"https://www.reddit.com/r/csgomarketforum/comments/r87owv/psa_my_steam_account_just_got_banned/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f77d3493f72b888d160c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b6cef5e70","original_id":"nf_88414074613861","tier":"A","category":"BAN_NO_REASON","title":"Steam红信理由：违反用户协议用于商业目的","summary":"Steam Support informed the user that their account was permanently locked for commercial use based on trading and community reports. Support stated they could not help further and closed the ticket.","quote":"dentified as being used for commercial purposes based on trading, community reports, and other factors. This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors. This lock is permanent and Steam Support cannot help you further with this. Because we have provided all the information we have I am closing this help request.","source_url":"https://tieba.baidu.com/p/7664283972","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"b68661357ff101ee02b2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-21819694b9","original_id":"nf_23092521527625","tier":"A","category":"BAN_NO_REASON","title":"¿Qué pasa con Steam? | Mediavida","summary":"The automated Steam system notified the user that their account was locked for violating the Steam Subscriber Agreement due to suspected commercial purposes based on trading and community reports.","quote":"The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors.","source_url":"https://www.mediavida.com/foro/juegos/que-pasa-con-steam-708210","source_host":"www.mediavida.com","source_status":"public_url","source_group":"1b27f772cca991b025f9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c652c7ded4","original_id":"nf_10338224939393","tier":"A","category":"BAN_NO_REASON","title":"Help me! My account is locked or banned. :: Steam Discussions","summary":"An automated Steam system notice explaining that an account has been locked due to posting or upvoting suspicious content, requiring the user to secure their account.","quote":"Help me! My account is locked or banned. :: Steam Discussions This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer. This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an acco","source_url":"https://steamcommunity.com/discussions/forum/0/4202489789157892137/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"756f63b6d1c2488e8e69","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6577c80ca5","original_id":"nf_89043133185415","tier":"A","category":"BAN_NO_REASON","title":"Help me! My main account is locked. :: Steam Discussions","summary":"The user's account was automatically locked by Steam because it was used to post or upvote suspicious content, requiring the owner to secure their account, email, and computer.","quote":"Help me! My main account is locked. :: Steam Discussions This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer. This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an acco","source_url":"https://steamcommunity.com/discussions/forum/0/3430075523241519800/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"56e07fa63827eda31836","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d476dd062","original_id":"nf_12027774722269","tier":"A","category":"BAN_NO_REASON","title":"My Steam account got locked without any reason - Reddit","summary":"The automated Steam system locked the user's account because suspicious content was posted or upvoted from it. The system stated the lock is to allow the account owner to secure their account, email, and computer.","quote":"My Steam account got locked without any reason - Reddit This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer. This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an acco","source_url":"https://www.reddit.com/r/steamsupport/comments/18e7x3z/my_steam_account_got_locked_without_any_reason/","source_host":"www.reddit.com","source_status":"public_url","source_group":"19b25d96b205b935f447","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71194258ec","original_id":"nf_85330766266558","tier":"A","category":"BAN_NO_REASON","title":"This account has been locked for posting or upvoting ... - Reddit","summary":"Steam Support locked the user's account twice in one day for posting suspicious content on their own profile, stating that the content resembled a circulating scam.","quote":"This account has been locked for posting or upvoting ... - Reddit This account has been locked for posting or upvoting suspicious content on Steam TWICE IN ONE DAY! I posted on my own profile and got a ban and steam replied saying this Hello, The content that led to this account lock closely resembles a scam that is currently circulating on Steam. This account has been locked for posting or upvoting suspicious content on Steam TWICE IN ONE DAY! I posted on my ow","source_url":"https://www.reddit.com/r/steamsupport/comments/1861add/this_account_has_been_locked_for_posting_or/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f15bae55ed5f5c436a22","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc8be508de","original_id":"nf_12597064091672","tier":"A","category":"BAN_NO_REASON","title":"Steam Account Alert - Chrono.gg Community","summary":"The automated Steam system locked an account for posting or upvoting suspicious content to prompt the owner to secure their account and computer.","quote":"Steam Account Alert - Chrono.gg Community This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer. This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an acco","source_url":"https://community.chrono.gg/t/steam-account-alert/25422","source_host":"community.chrono.gg","source_status":"public_url","source_group":"0e44ec0c98800a4ce86a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-461dddd6f9","original_id":"nf_92724185653264","tier":"A","category":"BAN_NO_REASON","title":"STEAM - You have an account alert - PC games - Whirlpool Forums","summary":"Steam's automated system locked the user's account due to posting or upvoting suspicious content, requiring the owner to secure their account, email, and computer.","quote":"STEAM - You have an account alert - PC games - Whirlpool Forums This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer. This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an acco","source_url":"https://forums.whirlpool.net.au/archive/3qr17rrl","source_host":"forums.whirlpool.net.au","source_status":"public_url","source_group":"01ead9f9b2d5a93afc04","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6b8a49b17","original_id":"nf_42275415320931","tier":"A","category":"BAN_NO_REASON","title":"Account Alert :: Help and Tips - Steam Community","summary":"Steam help text explaining that an account has been locked due to posting or upvoting suspicious content, requiring the owner to secure their account.","quote":"Account Alert :: Help and Tips - Steam Community This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer. This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an acco","source_url":"https://steamcommunity.com/discussions/forum/1/3815159289445757425/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"269cd11d459bf08976fa","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c02d0315ae","original_id":"nf_25928695022657","tier":"A","category":"BAN_NO_REASON","title":"This account has been locked for posting or upvoting ... - Reddit","summary":"An automated Steam notice stating that the user's account has been locked for posting or upvoting suspicious content.","quote":"This account has been locked for posting or upvoting ... - Reddit This account has been locked for posting or upvoting suspicious content on Steam This account has been locked for posting or upvoting suspicious content on Steam","source_url":"https://www.reddit.com/r/csgo/comments/14jyxf0/this_account_has_been_locked_for_posting_or/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b53adb3d1caf0ff20ac0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3371140e2","original_id":"nf_13800966187594","tier":"A","category":"BAN_NO_REASON","title":"Got my account locked :: VAC Discussion - Steam Community","summary":"An automated Steam notice stating that the user's account has been locked due to posting or upvoting suspicious content, prompting the owner to secure their account and review safety resources.","quote":"Got my account locked :: VAC Discussion - Steam Community \" This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer, or review the resources they need to avoid posting this type of content in the future. \" This account has been locked for posting or upvoti","source_url":"https://steamcommunity.com/discussions/forum/9/569291110057254006/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c73104d127c82544b261","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a63dd0e31","original_id":"nf_12959018582817","tier":"A","category":"BAN_NO_REASON","title":"Got my account locked and Support isn't responding","summary":"The user's account was automatically locked by Steam because it was flagged for posting or upvoting suspicious content. The automated system instructed the owner to secure their account, email, and computer.","quote":"Got my account locked and Support isn't responding \" This account has been locked for posting or upvoting suspicious content on Steam When content on Steam is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer, or review the resources they need to avoid posting this type of content in the future. \" This account has been locked for posting or upvoti","source_url":"https://steamcommunity.com/discussions/forum/1/569291110057326441/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f7b6a7edba3d47a7ad52","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a56a9facac","original_id":"nf_91141954213872","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: Community ban for no reason, or is it valid?","summary":"The user received an automated system message stating that their account was locked because it posted or upvoted content classified as suspicious, in order for the owner to secure their account.","quote":"This ... is classified as suspicious, an account that posted or upvoted the content is locked so that the account owner can secure their account, email, and computer","source_url":"https://www.reddit.com/r/steamsupport/comments/1f7jlh3/community_ban_for_no_reason_or_is_it_valid/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37d33c58f6b74e63b25a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e531594b5","original_id":"nf_19755505510400","tier":"A","category":"BAN_NO_REASON","title":"r/steamsupport on Reddit: \"This account is associated with the theft of other users' Steam accounts\"","summary":"Steam's automated system locked the user's account, citing a violation of the Steam Subscriber Agreement regarding the theft of other users' accounts.","quote":"r/steamsupport on Reddit: \"This account is associated with the theft of other users' Steam accounts\" Per the Steam Subscriber Agreement, we have locked the account. Per the Steam Subscriber Agreement, we have locked the account.","source_url":"https://www.reddit.com/r/steamsupport/comments/1jayxv6/this_account_is_associated_with_the_theft_of/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f51c9ea34cb93a192f0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d43b567beb","original_id":"nf_56341844526263","tier":"A","category":"HACK_THEFT","title":"Steam Support - Account Issues","summary":"This text is a boilerplate Steam Support help page interface showing account issue categories and an error message.","quote":"Steam Support - Account Issues\n\nAn error occurred trying to handle that request. Please give us a few minutes and try again.\n\n Sign in to your Steam account to review purchases, account status, and get personalized help. \n\nSelect an issue for more assistance.\n\n Manage Account Details (email, phone, payment, country) Steam Families Family View Steam Guard Phone Number Steam Guard Mobile Authenticator My account is stolen or hijacked Help me sign in to my account Data Related to Your Steam Account","source_url":"https://help.steampowered.com/wizard/HelpWithAccount","source_host":"help.steampowered.com","source_status":"public_url","source_group":"13a2e09b3d9eec744bfc","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-16d7afecf7","original_id":"nf_25356310019015","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In","summary":"This is official Steam help page text detailing instructions for users who have lost access to their mobile authenticator, lack a phone number, or need to contact Steam Support for account recovery.","quote":"me - at least 6 characters long. Please contact Steam Support to have a member of our staff assist you. Legitimate claims for help with account access are our number one priority. You do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message. Do you have the recovery code that you wrote down when you added the mobile authenticator? The recovery code begins with the letter 'R'. If you have lost access to your mobile device, the mobile phone number associated with your account, and don't have the recovery code that you wrote down when you added the mobile au","source_url":"https://steamcommunity.com/login","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fa5a6fc1bef40cbc6353","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-32787c8a83","original_id":"nf_99770253070137","tier":"A","category":"RECOVERY_HIJACK","title":"Sign In","summary":"This is official Steam help page text instructing users on how to contact Steam Support and verify account ownership when they do not have a phone number or mobile authenticator recovery code associated with their account.","quote":"me - at least 6 characters long. Please contact Steam Support to have a member of our staff assist you. Legitimate claims for help with account access are our number one priority. You do not have a phone number associated with your Steam account, so we are unable to verify account ownership via a text message. Do you have the recovery code that you wrote down when you added the mobile authenticator? The recovery code begins with the letter 'R'. If you have lost access to your mobile device, the mobile phone number associated with your account, and don't have the recovery code that you wrote down when you added the mobile au","source_url":"https://steamcommunity.com/login/my/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8804b38aa6cab606b7ae","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-8d4ee337c0","original_id":"nf_41375239181447","tier":"A","category":"RECOVERY_HIJACK","title":"Does Steam Support even read your question?","summary":"Steam Support replied to a user named Michael regarding a suspended account, requesting ownership verification via a handwritten CD Key photo showing the ticket number 5107-YHVM-7663. The text cuts off mid-sentence.","quote":"go#1 My account was suspended for some reason, I have no idea why, and I'm trying to get it reactivated. This was their reply: Hello Michael,Thank you for contacting Steam Support.In order to investigate this issue, we must verify your ownership of the CD Key.Please handwrite your Support Ticket Number 5107-YHVM-7663 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or Does Steam Support even read your question? - PC Menu - Games - C","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/63607387","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"210bf29f588473e796c9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57d248f1d8","original_id":"nf_78065745844366","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"How to create steam support ticket?","summary":"Steam Support issued a canned response stating that all relevant information has been provided and directed the user to review their tickets on the support website, effectively closing discussion on the issue.","quote":"How to create steam support ticket? \"Steam Support has provided you with all of the relevant information regarding this issue. <strong>You can log into your account at support.steampowered.com to review your Steam Support tickets</strong>. \"Steam Support has provided you with all of the relevant information regarding this issue. <strong>You can log into your account at support.steampowered.com to review your Steam Support tickets</strong","source_url":"https://www.steamgifts.com/discussion/lsdEF/how-to-create-steam-support-ticket","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"115d1da88da3b7b0084e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e6bd306fe","original_id":"nf_11571426818524","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support scam :: Help and Tips","summary":"An automated or standard Steam Support message directing the user to log into support.steampowered.com to review their support tickets.","quote":"You can log into your account at support.steampowered.com to review your Steam Support tickets","source_url":"https://steamcommunity.com/discussions/forum/1/618458030691846980/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e7b1a34f1e574d8e4ae0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-366ae93ce1","original_id":"nf_42342352255915","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Experience with Steam Customer Support. :: Help and Tips","summary":"A Steam Support agent named Timothy replied to a user directing them to log into the support portal to review their tickets. The text reflects standard automated or template-based support messaging regarding ticket management.","quote":"Message by Support Tech Timothy ... the relevant information regarding this issue. <strong>You can log into your account at support.steampowered.com to review your Steam Support tickets</strong>.","source_url":"https://steamcommunity.com/discussions/forum/1/620712364021294670","source_host":"steamcommunity.com","source_status":"public_url","source_group":"58cf6dbd9b7dc7152c6b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7a92330de","original_id":"nf_95198144293336","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Who can I contact when Steam Support isn't helping with my situation ? :: Help and Tips","summary":"Steam Support informed the user that they have provided all relevant information and directed them to review their tickets on the support website, effectively refusing further assistance on the matter.","quote":"Who can I contact when Steam Support isn't helping with my situation ? :: Help and Tips The last answer I received was \"Steam Support has provided you with all of the relevant information regarding this issue. <strong>You can log into your account at support.steampowered.com to review your Steam Support tickets</strong>. The last answer I received was \"Steam Support has provided you with all of the relevant information regarding this issue. <strong>You can log into your account at support.steampowered.com to review you","source_url":"https://steamcommunity.com/discussions/forum/1/618453594761637024/?l=polish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"54cf1c17e30a376b575b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db53e1dfa0","original_id":"nf_38756802548566","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support - what is the purpose of it? :: Help and Tips","summary":"Steam Support issued an automated canned response stating that all relevant information has been provided and closed or restricted further communication on the user's support ticket.","quote":"Steam support - what is the purpose of it? :: Help and Tips There wasn't a response was: -------------------- Steam Support has provided you with all of the relevant information regarding this issue. <strong>You can log into your account at support.steampowered.com to review your Steam Support tickets</strong>. There wasn't a response was: -------------------- Steam Support has provided you with all of the relevant information regarding this issue. <strong>You can log into your account at support.steampowered","source_url":"https://steamcommunity.com/discussions/forum/1/620695877237953442/?l=japanese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dc4617ecdcc2cd3c7031","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33635e90f2","original_id":"nf_12525346500509","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"「」的結果 :: False Positive Squad","summary":"Steam Support informed Jordan that they have provided all relevant information and will no longer send further correspondence regarding the issue, directing them to review past support tickets.","quote":"「」的結果 :: False Positive Squad Hello Jordan, Steam Support has provided you with all of the relevant information regarding this issue. <strong>You can log into your account at support.steampowered.com to review your Steam Support tickets</strong>. You will receive no further correspondence ... Hello Jordan, Steam Support has provided you with all of the relevant information regarding this issue. <strong>You can log into your account at support.steamp","source_url":"https://steamcommunity.com/groups/falsepos2k15/discussions/search/?l=tchinese&gidtopic=618459931322505896&author=177489920","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7e0e99e430a453294cff","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b85eef045","original_id":"nf_17574916103385","tier":"A","category":"RECOVERY_HIJACK","title":"Beware Potential Steam Email Phishing Scam","summary":"The user received an automated Steam email notification stating that the email address associated with their Steam account was successfully changed, indicating a potential account compromise.","quote":"hing Scam Beware Potential Steam Email Phishing Scam So i received a Email with the following. \"The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. Beware Potential Steam Email Phishing Scam So i received a Email with the following. \"The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account. I","source_url":"https://steamcommunity.com/discussions/forum/0/3874841497816000720/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5ee7504badaa2bcd506e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b60faf7f9","original_id":"nf_74166242613087","tier":"A","category":"RECOVERY_HIJACK","title":"Hacked My Account - Steam Community","summary":"The user's account was compromised after clicking a phishing link, resulting in the email address being changed. An automated Steam notification email confirmed that the account's associated email address was successfully changed.","quote":"ed on the link, my account was stolen and this message was sent to me by Steam. Dear tokserjun, The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. After I clicked on the link, my account was stolen and this message was sent to me by Steam. Dear tokserjun, The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security o","source_url":"https://steamcommunity.com/discussions/forum/7/4361249282372191693/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"995a78c5dedd9ec19188","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11c4df5294","original_id":"nf_18400963014748","tier":"A","category":"RECOVERY_HIJACK","title":"My main Acnt was Stolen/ Email has been CHange / Steam Pass Has Been ...","summary":"Steam automated system sent a security notification regarding an unauthorized email change on the user's account from an IP address located in China (CN), instructing the user to lock the account and contact support.","quote":"My main Acnt was Stolen/ Email has been CHange / Steam Pass Has Been ... We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. If you did not authorize this change... made from the computer located at 58.44.46.239 (CN), please lock your account online and then request Support assistance to regain access to your account. We are sending this notice to ensure the privacy and security","source_url":"https://steamcommunity.com/discussions/forum/1/527274088386686040/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"943cf52427a1821c73ce","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4fcd33bff1","original_id":"nf_54304970275994","tier":"A","category":"HACK_THEFT","title":"Is this a spam mail? :: Steam Discussions","summary":"An automated Steam security notification was sent regarding account changes, advising the user to contact Steam Support if the action was unauthorized.","quote":"Is this a spam mail? :: Steam Discussions We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. If you did not authorize this change, or if you need additional help with your account, please follow this link to the Steam Support site and submit a request for assistance: We are sending this notice to ensure the privacy and security of your Steam accou","source_url":"https://steamcommunity.com/discussions/forum/0/864959336764978092/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2fd3195224a66d04dd9f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c855b879f","original_id":"nf_86747263565538","tier":"A","category":"RECOVERY_HIJACK","title":"need help :: Steam Discussions","summary":"The automated Steam system sent an email notification stating that the email address associated with the user's account has been successfully changed.","quote":"need help :: Steam Discussions Steam Dear knullamiggggggg, The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. Steam Dear knullamiggggggg, The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessa","source_url":"https://steamcommunity.com/discussions/forum/0/3017941618733165537/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cc58362f6bed9e2af10f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-343c861391","original_id":"nf_82977319192297","tier":"A","category":"RECOVERY_HIJACK","title":"Сообщение в почте (раздел спам) Recent changes to your Steam account","summary":"An automated Steam system email notified the user that the email address associated with their Steam account had been successfully changed.","quote":"спам) Recent changes to your Steam account Dear \"ник моей почты, а не аккаунта\" (что странно), The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. Dear \"ник моей почты, а не аккаунта\" (что странно), The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no f","source_url":"https://steamcommunity.com/discussions/forum/26/3155312274942375065/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"58f1eefef40372f62bf2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7573f053a","original_id":"nf_65387853330267","tier":"A","category":"RECOVERY_HIJACK","title":"steam账号问题，求助【dota2吧】_百度贴吧","summary":"An automated Steam security notification was sent regarding an unauthorized account change or login attempt originating from an IP address in China (115.231.76.88), instructing the user to lock their account and contact Support.","quote":"steam账号问题，求助【dota2吧】_百度贴吧 We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. If you did not authorize this change... made from the computer located at 115.231.76.88 (CN), please lock your account online and then request Support assistance to regain access to your account. We are sending this notice to ensure the privacy and securit","source_url":"https://tieba.baidu.com/p/3401499219","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"77302be7581a7f929711","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4669d1a976","original_id":"nf_44353226272631","tier":"A","category":"RECOVERY_HIJACK","title":"Steam邮件提示账号风险，如何处理？","summary":"An automated Steam security notification confirming that the email address associated with the user's account has been successfully changed, indicating an account takeover attempt.","quote":"Steam邮件提示账号风险，如何处理？ 我的steam号也被盗了 Dear wudiaoxuan, The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account. 我的steam号也被盗了 Dear wudiaoxuan, The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account.","source_url":"https://tieba.baidu.com/p/4952710970","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"3a8d15107f05329c92da","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-971bc33b1f","original_id":"nf_12129439688634","tier":"A","category":"RECOVERY_HIJACK","title":"steam登不上去，显示密码错误【dota2吧】_百度贴吧","summary":"The automated Steam system sent an email notification stating that the email address associated with the user's account has been successfully changed, indicating an account compromise or hijack in progress.","quote":"steam登不上去，显示密码错误【dota2吧】_百度贴吧 Dear 1501929785, The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account. Dear 1501929785, The email address associated with your Steam account has been successfully changed. We are sending this notice to ensure the privacy and security of your Steam account.","source_url":"https://tieba.baidu.com/p/4875823109","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"9bdb413b6e0d5e79e03f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-743db9fd78","original_id":"nf_14010412183423","tier":"A","category":"RECOVERY_HIJACK","title":"两个号都被盗了，急等翻译教我申诉下，跪谢【dota2吧】_百度贴吧","summary":"Steam automated system sent security notification emails warning the user about unauthorized account changes originating from a computer in China (IP 124.128.126.228), instructing them to lock the account and contact Support.","quote":"两个号都被盗了，急等翻译教我申诉下，跪谢【dota2吧】_百度贴吧 We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. If you did not authorize this change... made from the computer located at 124.128.126.228 (CN), please lock your account online and then request Support assistance to regain access to your account. We are sending this notice to ensure the privacy and secur","source_url":"https://tieba.baidu.com/p/3946594605","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"3c9823301098922c8847","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c999b1193d","original_id":"nf_15012559534938","tier":"A","category":"RECOVERY_HIJACK","title":"Steam号被盗，原因竟与邮箱及网购KEY有关？ - 百度贴吧","summary":"An automated Steam security notification was sent regarding an account change or security alert. The message informs the user that no further action is needed if they authorized the change.","quote":"Steam号被盗，原因竟与邮箱及网购KEY有关？ - 百度贴吧 We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.","source_url":"https://tieba.baidu.com/p/4043487146","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"44b96c03d90b422103e0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4493b622f9","original_id":"nf_13923265911753","tier":"A","category":"HACK_THEFT","title":"Our Steam forums were defaced on the evening of Sunday, November 6","summary":"This is an official Steam security notification email from 2011 informing users about a historical network intrusion and database breach that occurred in 2009. It does not relate to modern account or item theft support cases.","quote":"Dear Steam User:\n\nIf you have accessed your Steam account since November 10, 2011 you know that we had a network intrusion. We learned about this intrusion when the Steam forums were defaced on November 6. Since then our investigation of this intrusion has continued with the help of outside security experts. We now have additional information we would like to share with you. We are providing this information to you in this formal way because it might be required by your state’s law.\n\nWe’ve recently learned that it is probable that in 2009 the intruders obtained a copy of a database with information about Steam transactions between 2004 and 2008. This database contained user names, email addresses, encrypted billing addresses and encrypted credit card information. We do not have any evidence that the encryption on credit card numbers and billing addresses has been compromised. We are still investigating and working with the Seattle FBI office.\n\nWe don’t have evidence of credit card misuse. Nonetheless, you should watch your credit card activity and statements closely. You can also remain vigilant by monitoring free credit reports. Visit www.annualcreditreport.com to find out more ab","source_url":"https://oag.ca.gov/system/files/ALLSTATES%20notice%20e-mail%20template%20(2-6-12)PDF.pdf","source_host":"oag.ca.gov","source_status":"public_url","source_group":"d0a5c49fd861697e50d5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af7ba768b5","original_id":"nf_10125216833863","tier":"A","category":"HACK_THEFT","title":"Steam Support - Account Issues","summary":"This text is a boilerplate excerpt from the Steam Support landing page showing general account issue categories and an error message.","quote":"Steam Support - Account Issues\n\nAn error occurred trying to handle that request. Please give us a few minutes and try again.\n\n Sign in to your Steam account to review purchases, account status, and get personalized help. \n\nSelect an issue for more assistance.\n\n Manage Account Details (email, phone, payment, country) Steam Families Family View Steam Guard Phone Number Steam Guard Mobile Authenticator My account is stolen or hijacked Help me sign in to my account Data Related to Your Steam Account","source_url":"https://help.steampowered.com/en/wizard/HelpWithAccount/AccountSecurity","source_host":"help.steampowered.com","source_status":"public_url","source_group":"499543c2b7df5646bfec","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6f6bcc8ac7","original_id":"nf_33499459904509","tier":"A","category":"RECOVERY_HIJACK","title":"why steam support is asking my bank account details through the e-mail :: Help and Tips","summary":"A Steam user asked on the community forums why Steam Support was requesting bank card details via email after their account was locked during a wallet funding attempt. The included support snippet shows Steam Support asking for billing information, the last 4 digits of the credit card, card type, and phone number to verify recent purchases and unlock the account.","quote":"We are happy that you are enjoying our games and all that Steam has to offer! However, for the protection of the cardholder we do want to verify that you've authorized the recent purchases on your account. e-mail from steam support: Please respond to this message with the following information, and as soon as we receive confirmation of the charges from you, we will make a note for future reference and unlock your account. - Complete cardholder billing information (name and billing address): - Last 4 digits of credit card number (only the last 4 please): - The type of card (Visa, MasterCard, Discover, or American Express): - Valid daytime phone number including country code (if applicable) or area code: Thank you for your understan","source_url":"https://steamcommunity.com/discussions/forum/1/540743213273698689/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d7fc512dc935bcc8a90a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4309ce5b17","original_id":"nf_36452754343690","tier":"A","category":"RECOVERY_HIJACK","title":"My main Acnt was Stolen/ Email has been CHange / Steam Pass Has Been Change. :: Help and Tips","summary":"An automated Steam system email confirms that the account password was successfully changed, indicating unauthorized access or account hijacking.","quote":"Dear ****** This email message confirms that your Steam account password has been successfully changed.","source_url":"https://steamcommunity.com/discussions/forum/1/527274088386686040","source_host":"steamcommunity.com","source_status":"public_url","source_group":"943cf52427a1821c73ce","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c98880a47","original_id":"nf_28015541974542","tier":"A","category":"BAN_NO_REASON","title":"Steamaccount Locked / Community Banned out of nowhere","summary":"The automated Steam system locked an account for allegedly violating the Steam Subscriber Agreement through commercial purposes based on trading and community reports.","quote":"Steamaccount Locked / Community Banned out of nowhere The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors. The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trad","source_url":"https://steamcommunity.com/discussions/forum/0/4334229775343781443/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"26aab9b41e2a05da694d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99851dc605","original_id":"nf_18145219648018","tier":"A","category":"BAN_NO_REASON","title":"[PSA] My Steam account just got banned : r/csgomarketforum - Reddit","summary":"Steam Support informed the user that their account has been permanently locked for violating the Subscriber Agreement due to alleged commercial purposes based on trading and community reports. Support stated that they cannot assist any further and that the lock is permanent.","quote":"[PSA] My Steam account just got banned : r/csgomarketforum - Reddit \" The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors. This lock is permanent and Steam Support cannot help you further with this. \" The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The a","source_url":"https://www.reddit.com/r/csgomarketforum/comments/r87owv/psa_my_steam_account_just_got_banned/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f77d3493f72b888d160c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42a94da15b","original_id":"nf_28872726582815","tier":"A","category":"BAN_NO_REASON","title":"Steam红信理由：违反用户协议用于商业目的","summary":"Steam Support locked the user's account for allegedly violating the Steam Subscriber Agreement and being used for commercial purposes, based on trading, community reports, and other factors.","quote":"Steam红信理由：违反用户协议用于商业目的 The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors. The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trad","source_url":"https://tieba.baidu.com/p/7664283972","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"b68661357ff101ee02b2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8678239a27","original_id":"nf_76909962725010","tier":"A","category":"BAN_NO_REASON","title":"Account Alert - Trade Banned :: Help and Tips - Steam Community","summary":"Steam Support's automated system issued a notice stating that the user's account has been locked for violating the Steam Subscriber Agreement due to commercial purposes, trading, and community reports.","quote":"Account Alert - Trade Banned :: Help and Tips - Steam Community The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trading, community reports, and other factors. The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being used for commercial purposes based on trad","source_url":"https://steamcommunity.com/discussions/forum/1/1636418037477836452/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ddd41bfcfda45c50575","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec72bf676e","original_id":"nf_13183130263321","tier":"A","category":"BAN_NO_REASON","title":"r/valve on Reddit: Account hacked, valve not reading my request","summary":"Steam Support or an automated system locked the user's account for allegedly violating the Steam Subscriber Agreement.","quote":"The account you are writing in for has been locked for violating the terms of the Steam Subscriber Agreement","source_url":"https://www.reddit.com/r/valve/comments/1jmuq1k/account_hacked_valve_not_reading_my_request/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a06e9510240f33863590","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c513a22c4","original_id":"nf_16123154748703","tier":"A","category":"TRADE_REVERSAL","title":"Refund Item Bought by Hacker :: Help and Tips - Steam Community","summary":"Steam Support refused to reverse unauthorized Community Market purchases made on a hacked account, stating that doing so would remove funds from innocent sellers' wallets and create purchasing issues. They confirmed that Steam does not reverse or refund Community Market transactions.","quote":"Refund Item Bought by Hacker :: Help and Tips - Steam Community Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we","source_url":"https://steamcommunity.com/discussions/forum/1/4511003232657184787/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"16f059dcd1162f01a2d1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b107ed1532","original_id":"nf_14820252695562","tier":"A","category":"TRADE_REVERSAL","title":"ESEA scam hit me. Shocked by Steam's response. - Reddit","summary":"Steam Support refused to reverse unauthorized Community Market purchases, stating that taking funds out of the seller's wallet would create confusion and that they do not reverse or refund market transactions.","quote":"ESEA scam hit me. Shocked by Steam's response. - Reddit Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Additional information can be found on our Community Market article. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issue","source_url":"https://www.reddit.com/r/SteamScams/comments/jwgsos/esea_scam_hit_me_shocked_by_steams_response/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec6873985a341d04c2c9","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8a4b15e9d","original_id":"nf_94655902516378","tier":"A","category":"TRADE_REVERSAL","title":"Purchase made that I didn't make? : r/Steam - Reddit","summary":"Steam Support refused to reverse fraudulent Community Market transactions where cheap items were bought for over $40, stating that taking funds out of the seller's wallet would cause confusion and purchasing issues. The user is frustrated by Steam's failure to recognize obvious suspicious activity.","quote":"Purchase made that I didn't make? : r/Steam - Reddit Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.\" Seriously, how can they think it's fine and nothing weird going on when suddenly people buys items worth cents for over $40 Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.\" Seriously, how can they think it's fine an","source_url":"https://www.reddit.com/r/Steam/comments/c3idoy/purchase_made_that_i_didnt_make/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ea0500eb7f802e64b19","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea13628d12","original_id":"nf_11659015405933","tier":"A","category":"TRADE_REVERSAL","title":"Someone hacked my Steam account : (","summary":"Steam Support refused to reverse unauthorized Community Market purchases, stating that doing so would interfere with sellers' wallets and that they do not reverse or refund Market transactions.","quote":"Someone hacked my Steam account : ( Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we","source_url":"https://www.steamgifts.com/discussion/EN27v/someone-hacked-my-steam-account","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"7aaa18493a46d2d81038","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1cf3dd57a","original_id":"nf_43319035699955","tier":"A","category":"TRADE_REVERSAL","title":"Someone logged into my steam account, sold dozens of my Dota ... - Reddit","summary":"Steam Support refused to reverse unauthorized Community Market purchases and sales made on the user's account, stating that doing so would interfere with sellers' wallets and that they do not reverse market transactions.","quote":"Someone logged into my steam account, sold dozens of my Dota ... - Reddit Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Additional information can be found in our Community Market article. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issue","source_url":"https://www.reddit.com/r/DotA2/comments/qe4fgj/someone_logged_into_my_steam_account_sold_dozens/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cab999ad413ee063dd77","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-155f76ca51","original_id":"nf_92428902729651","tier":"A","category":"TRADE_REVERSAL","title":"Need help with steam acc. : r/IndianGaming - Reddit","summary":"Steam Support refused to reverse or refund unauthorized Community Market purchases, stating that it would cause issues with the seller's wallet. The user lost 500 rupees and was told nothing could be done.","quote":"Need help with steam acc. : r/IndianGaming - Reddit Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales.\" seems like i cant do anything about that i lost 500 rupess Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across","source_url":"https://www.reddit.com/r/IndianGaming/comments/13yxmsv/need_help_with_steam_acc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1917881fce50ce2f261","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5eae3864a","original_id":"nf_15526947356949","tier":"A","category":"TRADE_REVERSAL","title":"警惕steam余额被洗_steam吧_百度贴吧","summary":"Steam Support refused to reverse unauthorized Community Market purchases, stating that taking funds from the seller's wallet would cause confusion and that they do not reverse or refund Market transactions.","quote":"警惕steam余额被洗_steam吧_百度贴吧 Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we","source_url":"https://tieba.baidu.com/p/8858898800","source_host":"tieba.baidu.com","source_status":"public_url","source_group":"04bf870f5e6c67bdccda","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-174b29816c","original_id":"nf_60491944929018","tier":"A","category":"TRADE_REVERSAL","title":"My account was \"Hijacked\" but there has to be something more ... - Reddit","summary":"Steam Support refused to reverse unauthorized Community Market purchases, stating that taking funds from the seller's wallet creates issues and that they do not reverse or refund market transactions.","quote":"My account was \"Hijacked\" but there has to be something more ... - Reddit Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I understand the eagerness on this matter, however, I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I","source_url":"https://www.reddit.com/r/steamsupport/comments/1bwi67r/my_account_was_hijacked_but_there_has_to_be/","source_host":"www.reddit.com","source_status":"public_url","source_group":"11942391db942fd08304","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e9dbf2fdd","original_id":"nf_17885698213092","tier":"A","category":"RESTORE_REFUSED","title":"[q] How to properly secure my account? : r/csgomarketforum - Reddit","summary":"Steam's official policy states that purchases will not be reversed to avoid taking funds from sellers' wallets, and Steam Support does not restore items traded out of accounts.","quote":"[q] How to properly secure my account? : r/csgomarketforum - Reddit Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. Steam Support does not restore any items that have been traded out of your account either. details. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. Steam Support does not restore any items that have been traded out o","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1btu87a/q_how_to_properly_secure_my_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb7d36065b14d7da8bcd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2702cfdf5b","original_id":"nf_57056739321027","tier":"A","category":"TRADE_REVERSAL","title":"My account was \"Hijacked\" but there has to be something more to it. Steam won't cancel the transaction. :: Steam Community Market","summary":"Steam policy text explaining that market purchases cannot be reversed because removing funds from the seller's wallet would create confusion and purchasing issues.","quote":"Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.","source_url":"https://steamcommunity.com/groups/community_market/discussions/0/4361247613254884024/?ctp=10","source_host":"steamcommunity.com","source_status":"public_url","source_group":"05263a78a9abe11bf579","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa96ed405f","original_id":"nf_17043990905213","tier":"A","category":"TRADE_REVERSAL","title":"Unusual Purchase on Market History :: Steam Community Market","summary":"Steam's official help documentation states that market purchases cannot be reversed because doing so would require taking funds out of the seller's wallet, leading to confusion and purchasing issues. The text explains Valve's policy against reversing market transactions.","quote":"Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.","source_url":"https://steamcommunity.com/groups/community_market/discussions/0/6400272499512213039/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"850c848fdacb362035ec","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d645991c2","original_id":"nf_68711677895113","tier":"A","category":"TRADE_REVERSAL","title":"Fraudulent Transaction :: Steam Community Market","summary":"Steam policy text explaining that fraudulent Market transactions cannot be reversed because removing funds from the seller's wallet would cause confusion and purchasing issues.","quote":"Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.","source_url":"https://steamcommunity.com/groups/community_market/discussions/0/4840896974231387262/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ee8faa4804488bcdd871","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02a2cf3f7d","original_id":"nf_18369512239906","tier":"A","category":"RESTORE_REFUSED","title":"Marketplace Scam but Steam didn't refound :: Steam Community","summary":"Steam policy text explains that Marketplace purchases cannot be reversed because removing funds from the seller's wallet would create confusion and purchasing issues.","quote":"Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.","source_url":"https://steamcommunity.com/discussions/forum/7/4298194337941491698/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"62001b3fbb3dca4046b3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee28532ba7","original_id":"nf_61970987230276","tier":"A","category":"TRADE_REVERSAL","title":"r/Steam on Reddit: I just received this any idea what this means? (I can't read)","summary":"Steam policy text explains that purchases and market transactions are not reversed because taking funds back out of a seller's wallet would create confusion and purchasing issues across the platform.","quote":"When an item is purchased from ... to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.","source_url":"https://www.reddit.com/r/Steam/comments/zydkkw/i_just_received_this_any_idea_what_this_means_i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4767fcb0d61376ecb7d6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff2e6cc8d8","original_id":"nf_49591960654297","tier":"A","category":"TRADE_REVERSAL","title":"STEAM Is protecting scammers :: Help and Tips","summary":"This is official Steam policy text explaining that item purchases and trades are not reversed because taking funds out of a seller's wallet would create confusion and purchasing issues. No specific monetary amount, date, or user case is detailed in this excerpt.","quote":"Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.","source_url":"https://steamcommunity.com/discussions/forum/1/4751949102179532609/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c318a147a837a368cb3f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c60eb0687","original_id":"nf_18244036305153","tier":"A","category":"RESTORE_REFUSED","title":"Betrug und nun? :: Deutsches Forum","summary":"Steam policy text explains that purchases and market transactions cannot be reversed because removing funds from sellers' wallets would create confusion and purchasing issues across the platform.","quote":"Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.","source_url":"https://steamcommunity.com/discussions/forum/24/4511003785958506643/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a63de3fb10a1dc6aa1e5","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-314c2436c0","original_id":"nf_18105495375155","tier":"A","category":"TRADE_REVERSAL","title":"My account was hijacked, how to get refunded? :: Help and Tips","summary":"Valve's official help page explains that Steam does not reverse market purchases or item transactions because taking funds out of a seller's wallet would create confusion and purchasing issues.","quote":"When an item is purchased from ... to the seller's. <strong>Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.</strong>...","source_url":"https://steamcommunity.com/discussions/forum/1/2989789048624956774/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"08dfe0d42f517ac6df2c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d469996762","original_id":"nf_30173901808506","tier":"A","category":"TRADE_REVERSAL","title":"Shopping without knowing :: Help and Tips","summary":"This is an excerpt from Steam's official help documentation explaining that the platform refuses to reverse market purchases because removing funds from the seller's wallet would create confusion and purchasing issues. The text outlines Valve's policy against returning or reversing completed marketplace transactions.","quote":"Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.","source_url":"https://steamcommunity.com/discussions/forum/1/4511003785958652191/?l=danish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ea9baf80b80f554514c5","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c0b672ddd","original_id":"nf_11370975312702","tier":"A","category":"TRADE_REVERSAL","title":"Community Review of Steam support :: Steam Discussions","summary":"Valve explains its policy that market purchases will not be reversed because doing so would remove funds from the seller's wallet and cause issues across Steam.","quote":"Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.","source_url":"https://steamcommunity.com/discussions/forum/0/601891815092675904/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7431b39a9a6fe224856c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-334fe5ce77","original_id":"nf_16007295916260","tier":"A","category":"TRADE_REVERSAL","title":"Account Hijacked on the 18th :: Steam Discussions","summary":"Valve explains its policy that market purchases and trades cannot be reversed because taking funds out of a seller's wallet would create confusion and purchasing issues.","quote":"When an item is purchased from ... to the seller's. <strong>Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.</strong>","source_url":"https://steamcommunity.com/discussions/forum/0/601899610404838375/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"413d7250a5882d2a21ef","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6be4363bb3","original_id":"nf_26516678193636","tier":"A","category":"TRADE_REVERSAL","title":"Charges for purchases i didnot make :: Steam Discussions","summary":"Steam Support refused to reverse unauthorized Community Market purchases, stating that doing so would require taking funds from the seller's wallet and that they do not reverse or refund Market transactions.","quote":"Charges for purchases i didnot make :: Steam Discussions Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we","source_url":"https://steamcommunity.com/discussions/forum/0/601900285252642425/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a79c773054b54b85c3ad","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e8981bb38","original_id":"nf_53589354545820","tier":"A","category":"RESTORE_REFUSED","title":"Steam hacker sold my cards and collectibles - Steam Community","summary":"Valve states its official policy that it does not restore stolen items or reverse marketplace purchases because doing so would affect sellers' wallets and create purchasing issues across Steam.","quote":"Steam hacker sold my cards and collectibles - Steam Community Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. To maintain the value of everyone's inventory, we do not restore items. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. To maintain the value of everyone's inventory, we do not restore items.","source_url":"https://steamcommunity.com/groups/community_market/discussions/0/4358997660742009999/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a93178d313d8329a1cda","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b00b8d67d","original_id":"nf_51468684316566","tier":"A","category":"TRADE_REVERSAL","title":"My steam account got hacked. The hacker sucked my steam wallet and ...","summary":"Steam Support refused to reverse unauthorized Community Market purchases made after the user's account was compromised, stating that they do not reverse or refund market transactions.","quote":"My steam account got hacked. The hacker sucked my steam wallet and ... Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we","source_url":"https://steamcommunity.com/app/2084050/discussions/0/3823036783900026623/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f03a6bfb8ff71184d70a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a484db382","original_id":"nf_15128524922967","tier":"A","category":"TRADE_REVERSAL","title":"Account Hijacked. Disappointed by Steam response. (or lackthereof)","summary":"Steam Support refused to reverse unauthorized Community Market purchases made during an account hijacking, stating it would create issues for sellers and that they do not reverse or refund market transactions.","quote":"Account Hijacked. Disappointed by Steam response. (or lackthereof) Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we","source_url":"https://steamcommunity.com/discussions/forum/1/3421062958697045277/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2a59ae7a2ed80dd74cc1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-671a836084","original_id":"gm_18176876080545","tier":"A","category":"BAN_NO_REASON","title":"Visa оспорил недавнюю операцию в магазине Steam. - Форум Playground.ru","summary":"The user shared an automated Steam notification stating that content was removed from their account due to a chargeback via Visa, resulting in a 4-week account restriction until May 26. The system noted that the restriction would be lifted if the payment dispute is cancelled.","quote":"Этот контент был удален с вашего аккаунта, так как платеж за него был отозван. На этот аккаунт накладывается ограничение на 4 нед. (до 26 мая). Если оспаривание платежа будет отменено платежной системой, ограничение будет снято, а покупка вернется на ваш аккаунт.","source_url":"https://www.playground.ru/misc/forum/visa_osporil_nedavnyuyu_operatsiyu_v_magazine_steam-1322801","source_host":"www.playground.ru","source_status":"public_url","source_group":"dfdbec867b59443ef7b0","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cee906feef","original_id":"gm_93145929130330","tier":"A","category":"BAN_NO_REASON","title":"Конец халяве: Valve начала отслеживать пользователей, массово продающих гифты в Steam","summary":"An automated Steam warning message sent to users engaging in mass commercial selling of Steam gifts, stating that such activity violates the Subscriber Agreement and may lead to an account ban.","quote":"Привет. Мы обнаружили необычную активность покупок игр в виде подарков на этом аккаунте. \n\nИспользование вашего аккаунта Steam в коммерческих целях нарушает условия Соглашения подписчика службы Steam и может привести к блокировке вашего аккаунта.","source_url":"https://www.playground.ru/misc/konets_halyave_valve_nachala_otslezhivat_polzovatelej_massovo_prodayuschih_gifty_v_steam-361074","source_host":"www.playground.ru","source_status":"public_url","source_group":"1a2bad36f84307ab40a8","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0480ea60f7","original_id":"gm_14877288524360","tier":"A","category":"RESTORE_REFUSED","title":"News - Security and Trading: Update - Steam","summary":"Valve published an official policy update stating that starting March 9th, Steam Support will continue to assist with account recovery but will no longer manually restore items lost in trades or market transactions.","quote":"While we'll continue to assist users with the recovery of their account if they encounter an issue, beginning March 9th we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://store.steampowered.com/oldnews/20631","source_host":"store.steampowered.com","source_status":"public_url","source_group":"a0eacb7cf87e54589e5b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df4f5a4592","original_id":"gm_12485672505818","tier":"A","category":"RESTORE_REFUSED","title":"Steam","summary":"Valve's official policy announcement stating that Steam Support will continue to assist with account recovery but will no longer manually restore items lost in trades or market transactions starting March 9th.","quote":"While we'll continue to assist users with the recovery of their account if they encounter an issue, beginning March 9th we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://store.steampowered.com/news/posts/?feed=steam_blog&enddate=1458084239","source_host":"store.steampowered.com","source_status":"public_url","source_group":"c1e11137cc8fb9870a1b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d76940096d","original_id":"gm_11379792125605","tier":"A","category":"RESTORE_REFUSED","title":"r/GlobalOffensive on Reddit: Valve's solution to the item duping issue.","summary":"Valve announced a policy change stating that starting March 9th, Steam Support will no longer manually restore items lost in trades or market transactions, while continuing to assist with account recovery.","quote":"While we'll continue to assist users with the recovery of their account if they encounter an issue, beginning March 9th we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/48jizz/valves_solution_to_the_item_duping_issue/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77787b7871334271fe11","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2774b41c1b","original_id":"gm_77134563581621","tier":"A","category":"RESTORE_REFUSED","title":"r/Steam on Reddit: 15 days trade delay for people who do not own a smartphone?","summary":"Valve's official policy announcement stating that while they will continue to assist with account recovery, they will no longer manually restore items lost in trades or market transactions starting March 9th.","quote":"While we'll continue to assist users with the recovery of their account if they encounter an issue, beginning March 9th we will no longer be manually restoring items that have left the account due to a successful trade or market transaction.","source_url":"https://www.reddit.com/r/Steam/comments/49t0d6/15_days_trade_delay_for_people_who_do_not_own_a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"191f935e01bf0742c633","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cef20725be","original_id":"gm_58540023880903","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Why is Steam support so rude? :: Steam Community","summary":"Steam Support sent a canned automated response refusing further correspondence and stating that all relevant information has already been provided, directing the user to review existing tickets online.","quote":"Steam Support has provided you with all of the relevant information regarding this issue. You can <strong>log into your account at support.steampowered.com to review your Steam Support tickets</strong>. You will receive no further correspondence regarding this ...","source_url":"https://steamcommunity.com/discussions/forum/7/540744936745496958/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3f2872767b0afa1e6779","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be6229eb98","original_id":"gm_12525346500509","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"「」的結果 :: False Positive Squad","summary":"Steam Support informed user Jordan that no further correspondence will be provided regarding their issue and directed them to review existing tickets on the support website, effectively closing communication on the matter.","quote":"Hello Jordan, Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets. <strong>You will receive no further correspondence regarding this matter</strong>.","source_url":"https://steamcommunity.com/groups/falsepos2k15/discussions/search/?l=tchinese&gidtopic=618459931322505896&author=177489920","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7e0e99e430a453294cff","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a030efbdd3","original_id":"gm_38756802548566","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam support - what is the purpose of it? :: Help and Tips","summary":"Steam Support sent an automated canned response stating they have provided all relevant information and telling the user to review their tickets on the support website, effectively closing or ignoring further discussion.","quote":"Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.","source_url":"https://steamcommunity.com/discussions/forum/1/620695877237953442/?l=japanese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dc4617ecdcc2cd3c7031","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d5536a75e","original_id":"gm_49163704218207","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Украли учетную запись и/или вещи из инвентаря, средства на кошельке :: Русскоязычный Форум","summary":"Steam Support agent Derrick informed the user Ilya that no further correspondence will be provided regarding their account and inventory theft issue, closing the communication on September 17, 2014.","quote":"Hello Илья, Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets. You will receive no further correspondence regarding this matter.","source_url":"https://steamcommunity.com/discussions/forum/26/828935673194963850?l=ukrainian&ctp=190","source_host":"steamcommunity.com","source_status":"public_url","source_group":"84f24ccabb37b590baca","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f84cfcde16","original_id":"gm_78065745844366","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"How to create steam support ticket?","summary":"Steam Support informed the user that they would receive no further correspondence regarding their support ticket, effectively closing communication on the matter.","quote":"You will receive no further correspondence regarding this matter.","source_url":"https://www.steamgifts.com/discussion/lsdEF/how-to-create-steam-support-ticket","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"115d1da88da3b7b0084e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b99c5779d","original_id":"ly_37249032276002","tier":"A","category":"BAN_NO_REASON","title":"Steam Support :: My items are missing or were stolen","summary":"This is an excerpt from a Steam Support help page regarding missing or stolen items and general troubleshooting for item drops and deletions.","quote":"Steam Support :: My items are missing or were stolen\n\nYou are not receiving item drops associated with normal gameplay. Items Were Deleted If items were deleted or removed from your account, it may be due to something unrelated, such as a VAC ban or trade ban. Need help with Steam ? Use the Steam help wizard to narrow down your topic and get the help you need.","source_url":"https://help.steampowered.com/en/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"da07ea1a60863c5b1ecb","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d761deb7c0","original_id":"ly_35028805724735","tier":"A","category":"RESTORE_REFUSED","title":"Steam support does not return your stolen items back ? :: Help and Tips","summary":"Steam Support stated their policy that they do not restore items that were willingly traded away, even if the user was deceived or made a mistake during the trade.","quote":"Steam Support does not restore items that were willingly traded away, even if you were deceived by another person as part of the trade or made a mistake by accepting the trade.","source_url":"https://steamcommunity.com/discussions/forum/1/496881121379865070/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8a2f5deb1b619faf817","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4bbbe8eea","original_id":"ly_64655585504511","tier":"A","category":"HACK_THEFT","title":"Steam Support :: My items are missing or were stolen","summary":"This text is an excerpt from the Steam Support help page regarding missing or stolen items, outlining common issues like unfair trades, item scams, and removed gifts.","quote":"Steam Support :: My items are missing or were stolen\n\nView related issues below for more information Unfair Trades and Item Scams You participated in a trade where you felt tricked or deceived. Je ruilpartner deed zich voor als een betrouwbaar tussenpersoon of een vriend. There was money offered in exchange for your items . A Gift Was Removed After successfully trading for a gift through Steam , the game was removed from your account. Items Not ...","source_url":"https://help.steampowered.com/nl/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"540c1ed568ec8ff97d43","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d7d95ce8e4","original_id":"ly_37809816858519","tier":"A","category":"RESTORE_REFUSED","title":"How do I restore purchases on Steam? - Games Learning Society","summary":"Valve's official Steam Item Restoration Policy states that Steam Support does not restore items that have left accounts for any reason, placing the responsibility of account security entirely on the user.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://www.gameslearningsociety.org/how-do-i-restore-purchases-on-steam/","source_host":"www.gameslearningsociety.org","source_status":"public_url","source_group":"8025493d0217e19bd5e8","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb769e4b2e","original_id":"ly_13079388106303","tier":"A","category":"RESTORE_REFUSED","title":"Will Steam restore stolen items? - orbispatches.com","summary":"Valve's official Steam Item Restoration Policy states that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support :: Steam Item Restoration Policy. Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://orbispatches.com/gaming-faq/will-steam-restore-stolen-items","source_host":"orbispatches.com","source_status":"public_url","source_group":"60d56322e79e27ce8835","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31adc0afb5","original_id":"ly_62447124955201","tier":"A","category":"RESTORE_REFUSED","title":"Can Steam restore deleted items? - orbispatches.com","summary":"This is Steam's official policy text stating that Steam Support does not restore items that have left accounts through trades, market transactions, deletions, or gifting, placing the responsibility of account security entirely on the user.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://orbispatches.com/gaming-faq/can-steam-restore-deleted-items","source_host":"orbispatches.com","source_status":"public_url","source_group":"592dce4f1e960a9a7d42","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b212abee0","original_id":"ly_58732201436579","tier":"A","category":"RECOVERY_HIJACK","title":"Recovering a Lost or Forgotten Steam Account","summary":"Steam support help page text explaining how the account recovery system handles email addresses during the account search process.","quote":"For example, when searching for an account , Steam's account recovery system asks for your email address, not the account's current email address. If you're sure you can't remember the email address, entering your current email address as instructed for the search will help Steam identify your account , or present other options for locating an ...","source_url":"https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c9a83b47a4006ae1e136","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-41fdc54929","original_id":"ly_13558724317396","tier":"A","category":"BAN_NO_REASON","title":"Steam Support :: Beperkt Steam-account","summary":"Steam Support help page explaining that Steam rarely contacts owners of restricted accounts via email and that details of bans or locks are displayed directly on the account.","quote":"Waarom wordt een Steam-account beperkt? In de meeste gevallen neemt Steam Support geen contact via e-mail op met eigenaars van beperkte accounts . Bij de meeste beperkingen worden de details in een bericht over de vergrendeling of verbanning op het account weergegeven zolang de beperking actief is. Alle accounts in het bezit van een gebruiker worden beperkt voor overtredingen van de Steam ...","source_url":"https://help.steampowered.com/nl/faqs/view/4F62-35F9-F395-5C23","source_host":"help.steampowered.com","source_status":"public_url","source_group":"f2a7bf7f387463ec2d6c","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-145391cba7","original_id":"ly_48059814724297","tier":"A","category":"BAN_NO_REASON","title":"Steam-Support :: Eingeschränkte Steam-Accounts","summary":"This is an excerpt from the Steam Support help pages explaining why Steam accounts are restricted and stating that owners of restricted accounts are usually not contacted by email, but rather see ban notifications directly on their account.","quote":"Warum wird ein Steam-Account eingeschränkt? Besitzer eingeschränkter Accounts werden in den meisten Fällen nicht per E-Mail vom Steam -Support kontaktiert. Die meisten Details werden auf dem Account für die Dauer der Einschränkung als Sperr- oder Ausschlussbenachrichtigung angezeigt. Alle Accounts im Besitz einer Einzelperson können für jegliche Verstöße gegen den Steam -Nutzungsvertrag ...","source_url":"https://help.steampowered.com/de/faqs/view/4F62-35F9-F395-5C23","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c6b05e13828bcdfb136e","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-3e618a0f70","original_id":"ly_12708759419441","tier":"A","category":"BAN_NO_REASON","title":"Steam Support :: Restricted Steam Account","summary":"This is a Steam help article excerpt explaining the previous account termination policy and VAC bans.","quote":"Before Steam's current Account Deletion option was introduced, accounts could be Terminated on request which among other things, suspended the account . VAC Ban VAC bans are issued by the Valve Anti-Cheat feature in response to an account being used with cheats.","source_url":"https://help.steampowered.com/en/faqs/view/4F62-35F9-F395-5C23","source_host":"help.steampowered.com","source_status":"public_url","source_group":"721f5866733fa18b3bba","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-26644170ef","original_id":"ly_96174196890651","tier":"A","category":"HACK_THEFT","title":"Steam Account Stolen? Recovery Steps to Take First","summary":"This text is an excerpt from a Steam Help article outlining general first steps for recovering a stolen account, such as scanning for malware.","quote":"Scan your device first Before changing your password, run a proper malware scan. If a keylogger, fake browser extension, or other infection is still active, the attacker may steal the new login too. Use the official Steam Support recovery page Recover the account through the official Steam Support stolen account page.","source_url":"https://www.fixgamingchannel.com/steam-account-stolen-what-to-do-first/","source_host":"www.fixgamingchannel.com","source_status":"public_url","source_group":"035d32a321577db402e5","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1dc7366f97","original_id":"ly_13328242209532","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support - Account Stolen","summary":"This is published Steam policy text advising users that account compromises often stem from compromised email addresses and recommending password changes to secure accounts and assist recovery.","quote":"Steam accounts are commonly compromised after an associated email address is compromised. Changing the password on your email account will ensure a hijacker can't steal your Steam account a second time, or interfere with assistance from Steam Support .","source_url":"https://help.steampowered.com/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"93e8d9cd1354d8e7f9a5","publication_date":"","language":"nl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-98f3a247ce","original_id":"ly_12926529989453","tier":"A","category":"RESTORE_REFUSED","title":"Richtlinien zur Wiederherstellung von Inventargegenständen - Steam-Support","summary":"Steam Support policy states that they do not restore lost inventory items. If the Steam Guard Mobile Authenticator is not used, Steam holds trades or market listings for 15 days to allow users to notice and cancel unauthorized transactions.","quote":"Das Steam -Supportteam stellt keine Gegenstände wieder her .","source_url":"https://help.steampowered.com/de/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"558b019ce070dd7901f9","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-8143295408","original_id":"ly_12162578693152","tier":"A","category":"RESTORE_REFUSED","title":"Steam - Verlorene Gegenstände werden nicht mehr ersetzt - GameStar","summary":"A gaming news article reporting on Valve's policy change stating that items lost due to scams on Steam will no longer be replaced.","quote":"Auf Steam werden durch Betrügereien verlorene Gegenstände ab sofort nicht mehr ersetzt. Valve hat die Richtlinien für den Umgang mit bei Betrügereien verloren gegangenen Gegenständen auf ...","source_url":"https://www.gamestar.de/artikel/steam-verlorene-gegenstaende-werden-nicht-mehr-ersetzt,3232944.html","source_host":"www.gamestar.de","source_status":"public_url","source_group":"948da3d172b935e24943","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ac18be0aa","original_id":"ly_90407906788384","tier":"A","category":"RESTORE_REFUSED","title":"Steam-Support :: Gelöschte Gegenstände","summary":"Valve's official support documentation states that Steam Support does not restore deleted items. This policy text outlines Steam's refusal to recover lost or deleted inventory items.","quote":"Bitte beachten Sie, dass der Steam-Support gelöschte Gegenstände nicht wiederherstellt.","source_url":"https://help.steampowered.com/de/faqs/view/6e56-1261-a719-8d4f","source_host":"help.steampowered.com","source_status":"public_url","source_group":"bbadb4e01f852be1acfb","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-bd786bb1a4","original_id":"ly_13847651767181","tier":"A","category":"TRADE_REVERSAL","title":"Handelsgeschützte Inhalte/Gegenstände - Steam-Support","summary":"This is official Steam Support policy text regarding trade-protected items and account theft, directing users to contact Steam Support and check their trade history to reverse trades.","quote":"Handelsgeschützte Inhalte/Gegenstände - Steam-Support\n\nWenn Sie Hilfe mit einem kompromittierten oder gestohlenen Account benötigen, kontaktieren Sie bitte den Steam-Support . Auf der Seite Ihres Handelsverlaufs können Sie alle Ihre Handel mit handelsgeschützten Gegenständen einsehen und diese rückgängig machen.","source_url":"https://help.steampowered.com/de/faqs/view/365F-4BEE-2AE2-7BDD","source_host":"help.steampowered.com","source_status":"public_url","source_group":"871ec6b97b7e283f2328","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-c85d9861a6","original_id":"ly_12860434067328","tier":"A","category":"RESTORE_REFUSED","title":"Steam-Support :: Gegenstände werden nicht korrekt vergeben","summary":"Valve's official policy text states that Steam Support cannot restore items and that the user no longer has access to the TF2 shop or item drops.","quote":"Der Steam-Support kann diese Gegenstände nicht wiederherstellen. Außerdem haben Sie nicht länger Zugang zum TF2-Shop und können keine Gegenstandsfunde mehr erhalten.","source_url":"https://help.steampowered.com/de/faqs/view/52e6-2df8-205b-6561","source_host":"help.steampowered.com","source_status":"public_url","source_group":"6fb2f42b1cd07cf72b59","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-cae2e43e1a","original_id":"ly_15050419510304","tier":"A","category":"RESTORE_REFUSED","title":"Widerrufene Geschenke - Steam-Support","summary":"Steam Support policy states that they will not restore any items sent in trade to acquire a gifted game if the trade is revoked.","quote":"Können diese Gegenstände wiederhergestellt werden? Wenn Sie einen Handel eingegangen sind, um das Spiel zu erhalten, stellt der Steam-Support keine Gegenstände wieder her , die Sie im Tausch für das Geschenk versendet haben.","source_url":"https://help.steampowered.com/de/faqs/view/558E-7FF0-1C5C-D1EE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"9bada972028be2fa1a7d","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-927e0b3cc0","original_id":"ly_29230713536936","tier":"A","category":"RECOVERY_HIJACK","title":"Steam-Support :: Mein Steam-Supportticket wurde geschlossen und ich ...","summary":"Steam help documentation explaining that closing a support ticket requires account access, and unauthorized ticket closures may indicate that another person has access to the user's login credentials or devices.","quote":"Um ein Ticket zu schließen, benötigen Sie Zugriff auf den Steam -Account, mit dem das Ticket erstellt wurde. Wenn Ihre Tickets ohne Ihre Veranlassung geschlossen werden, hat ggf. eine andere Person Zugriff auf Ihre Anmeldedaten oder auf Ihren Computer oder andere Geräte, mit denen Sie Steam nutzen.","source_url":"https://help.steampowered.com/de/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"518c4e146d58c98ed430","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-35c74c4957","original_id":"ly_37895453775325","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"FAQ - Warum wurde mein Support-Ticket ohne Antwort geschlossen?","summary":"This is an excerpt from a Steam Help FAQ explaining the reasons why support tickets may be closed without a direct reply, specifically citing cases involving item cancellations. The text outlines official policy regarding ticket management.","quote":"In wenigen Fällen werden Support-Tickets ohne direkte Antwort geschlossen . Dies hat immer den Grund Sie nicht unnötig mit E-Mails zu belasten. Es gibt die folgenden Gründe aus denen Tickets ohne Antwort geschlossen werden. In Ihrem Support-Ticket geht es um die Kündigung von Artikeln.","source_url":"https://www.core-networks.de/faq/198.html","source_host":"www.core-networks.de","source_status":"public_url","source_group":"75724e564bf4ffec1154","publication_date":"","language":"de","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-febd57ff18","original_id":"ly_94543777647498","tier":"A","category":"RESTORE_REFUSED","title":"Mes items ont disparu ou ont été volés - Steam Support","summary":"This is a Steam Support help page in French addressing missing or stolen items and unfair trades.","quote":"Mes items ont disparu ou ont été volés Consultez les articles référencés pour chaque problème évoqué ci-après afin d'obtenir des informations supplémentaires. Échanges inéquitables et arnaques Vous avez participé à un échange dans lequel vous avez l'impression d'avoir été dupé (e) ou trompé (e).","source_url":"https://help.steampowered.com/fr/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"7727b0de03769b699d7e","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-c657243564","original_id":"ly_15084481919658","tier":"A","category":"RESTORE_REFUSED","title":"Vol massif d'items :: Forum Francophone - Steam Community","summary":"Valve's official policy states that Steam Support does not restore items that have left an account for any reason, including trades, market transactions, deletions, or gifts, placing the full responsibility of account security on the user.","quote":"L'assistance Steam ne restaure pas les objets ayant quitté votre compte pour quelque raison que ce soit, notamment suite à un échange, une transaction sur le marché, une suppression ou un cadeau. Il est de votre responsabilité de sécuriser votre compte Steam .","source_url":"https://steamcommunity.com/discussions/forum/25/597413188027603906/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dc2e8722a6a4f290a7b4","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-080851545c","original_id":"ly_15850532691670","tier":"A","category":"RESTORE_REFUSED","title":"Steam Support :: Deleted Items","summary":"This is Steam's official help documentation regarding deleted items, stating that item deletions require confirmation and are the user's responsibility. It directs users to the Item Restoration Policy for deletions by other users.","quote":"Accidental Deletion Each game has a built-in feature that requires confirmation when an item is about to be deleted. It is the user's responsibility to ensure that this is intentional. Deletion By Another User Please see our Item Restoration Policy for further information. Items Affected by Bans Please see the Items Not Properly Awarded article for information on how bans affect inventories ...","source_url":"https://help.steampowered.com/en/faqs/view/6E56-1261-A719-8D4F","source_host":"help.steampowered.com","source_status":"public_url","source_group":"95fc2abf2523200e82a9","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-87f480e32b","original_id":"ly_43973315217624","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam Support :: My Steam Support ticket was closed and I don't know why","summary":"This is an excerpt from a Steam Help page discussing how Steam Support tickets become closed and what users should do if they suspect malicious closure. It outlines general information regarding ticket management by Valve.","quote":"How does a Steam Support ticket become closed? What should I do if I think my tickets are being closed maliciously?","source_url":"https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ec326cdfd50d2ab2d473","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-9f65c39230","original_id":"ly_49192344090858","tier":"A","category":"BAN_NO_REASON","title":"Support Steam - J'ai une question à propos d'un bannissement des ...","summary":"Steam support help page stating that users whose accounts have been banned from Steam discussions can use the provided form to request more information or appeal the decision.","quote":"Si votre compte a été banni des discussions Steam , vous pouvez utiliser le formulaire ci-dessous pour demander plus d'informations ou pour faire appel de cette décision.","source_url":"https://help.steampowered.com/fr/wizard/HelpWithSteamIssue/?issueid=416","source_host":"help.steampowered.com","source_status":"public_url","source_group":"44dcbc73d31058b859b1","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-8ec0d48c50","original_id":"ly_80115030071668","tier":"A","category":"BAN_NO_REASON","title":"Support Steam :: J'ai été banni (e) par VAC","summary":"Official Steam Support policy text stating that phone numbers associated with a VAC-banned account are not restricted and can be immediately reused for a new account.","quote":"Les numéros de téléphone associés à un compte banni par VAC ne font l'objet d'aucune restriction. Ils peuvent donc être immédiatement réutilisés pour créer un nouveau compte .","source_url":"https://help.steampowered.com/fr/faqs/view/647C-5CC1-7EA9-3C29","source_host":"help.steampowered.com","source_status":"public_url","source_group":"671bb2f0ce0156ffc58e","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-ddf80eb355","original_id":"ly_10306649513120","tier":"A","category":"BAN_NO_REASON","title":"Steam VAC Ban : De quoi s'agit-il et comment lever l'interdiction ?","summary":"This text is from a Steam help page explaining that the Valve Anti-Cheat (VAC) system detects cheaters and that VAC bans are generally irreversible.","quote":"Le Valve Anti-Cheat (VAC) implémenté sur Steam est un logiciel destiné à détecter et à bannir les tricheurs dans divers jeux. Un blocage VAC est en général irréversible.","source_url":"https://www.practical-tips.com/fr/games/steam-vac-ban-de-quoi-sagit-il-et-comment-lever-linterdiction/","source_host":"www.practical-tips.com","source_status":"public_url","source_group":"1a72791a25dcc77d36e4","publication_date":"","language":"fr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2be31f1307","original_id":"ly_90775478282862","tier":"A","category":"RESTORE_REFUSED","title":"Soporte de Steam :: Me faltan artículos o han sido robados","summary":"This is official Steam Support policy text from a help page addressing missing or stolen items and unfair trades or scams.","quote":"Me faltan artículos o han sido robados Consulta los problemas relacionados a continuación para obtener más información Intercambios injustos y estafas Participaste en un intercambio en el que te sentiste engañado o estafado. Tu compañero de intercambio se hacía pasar por un intermediario de confianza o un amigo.","source_url":"https://help.steampowered.com/es-419/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c6e2cc22b4ea9d7af665","publication_date":"","language":"es","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-f22abca3f5","original_id":"ly_38124074120267","tier":"A","category":"RESTORE_REFUSED","title":"¿Te acaban de robar la cuenta de Steam? Pasos urgentes que debes seguir ...","summary":"A published help article or guide detailing Steam's policy on stolen inventory items, noting that restoration is not always guaranteed to prevent abuse.","quote":"Artículos del inventario: Steam tiene políticas variables sobre la restauración de artículos robados . A menudo, pueden restaurar los objetos si la actividad fraudulenta es clara y se notifica a tiempo. Sin embargo, no siempre es una garantía, ya que también deben evitar abusos.","source_url":"https://blog.silverpc.hu/2025/09/21/te-acaban-de-robar-la-cuenta-de-steam-pasos-urgentes-que-debes-seguir-para-recuperarla/","source_host":"blog.silverpc.hu","source_status":"public_url","source_group":"16c1a2e70a861dbb9fdf","publication_date":"","language":"es","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d655a873e","original_id":"ly_16578297729048","tier":"A","category":"RESTORE_REFUSED","title":"Soporte de Steam :: Política de restauración de artículos de Steam","summary":"Valve states in its official support policy that Steam Support no longer restores lost items to prevent duplicating items or taking them from innocent users. This explains their general refusal to handle item restoration requests.","quote":"El equipo de Soporte de Steam ya no restablece artículos perdidos. A menudo, los artículos cambian de propietario varias veces antes de que se produzca la solicitud de restablecimiento, por lo que habría que duplicar el artículo o retirarlo del inventario de un usuario inocente.","source_url":"https://help.steampowered.com/es/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"84ede57aefacd74093de","publication_date":"","language":"es","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-219f6e75c5","original_id":"ly_14478780983438","tier":"A","category":"RESTORE_REFUSED","title":"Suporte Steam :: Política de recuperação de itens do Steam","summary":"Steam Support states its official policy that lost items will no longer be restored to prevent item duplication and negative impacts on innocent users' inventories.","quote":"O Suporte Steam não restaurará mais itens perdidos. Itens costumam trocar de mão várias vezes antes de uma solicitação de restauração ser analisada, o que torna difícil restaurar um item sem duplicá-lo ou removê-lo do inventário de outro usuário inocente.","source_url":"https://help.steampowered.com/pt-br/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"7cda57cd121668d1042d","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4fb9152bd4","original_id":"ly_23108951849160","tier":"A","category":"RESTORE_REFUSED","title":"Suporte Steam :: Política de restauração de itens do Steam","summary":"Valve's official policy states that Steam Support no longer restores lost items because they often change hands multiple times, meaning restoration would require duplicating items or removing them from an innocent user's inventory.","quote":"O Suporte Steam já não restaura itens perdidos. Os itens normalmente trocam de dono várias vezes antes de um pedido de restauração e isto significa que não podem ser restaurados sem duplicá-los ou removê-los do inventário de outro utilizador inocente.","source_url":"https://help.steampowered.com/pt/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"a70c73d31830abef5753","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4e784fd343","original_id":"ly_40513854405485","tier":"A","category":"RESTORE_REFUSED","title":"A partir de agora, Steam não devolverá itens de quem cair em golpes","summary":"Valve announced a policy change stating that Steam will no longer return or reimburse items lost in scams, as scams can be easily identified. The text outlines the official stance that victimized users cannot request item restoration.","quote":"Se você perder itens em jogos na Steam , não poderá mais solicitar à Valve para resgatá-los. Na nova política de trocas, a empresa decidiu não reembolsar vítimas, pois um golpe pode ser facilmente identificado.","source_url":"https://tribogamer.com/noticias/35098_a-partir-de-agora-steam-nao-devolvera-itens-de-quem-cair-em-golpes.html","source_host":"tribogamer.com","source_status":"public_url","source_group":"995d564400053e5bc923","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d7059ce44","original_id":"ly_12741616343432","tier":"A","category":"RESTORE_REFUSED","title":"Como recuperar uma conta Steam que foi invadida","summary":"An article explaining how to recover a compromised Steam account states that Steam Support does not restore lost items because they change hands multiple times before a restoration request is made.","quote":"a plataforma não restaura itens perdidos porque a posse de tais itens muda de mãos várias vezes antes que o proprietário original apresente um pedido de restauração.","source_url":"https://pt.webtech360.com/detail/como-recuperar-uma-conta-steam-que-foi-invadida-66620622.html","source_host":"pt.webtech360.com","source_status":"public_url","source_group":"bb0fdb62ff511b0164f1","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ef0b7a088","original_id":"ly_14561211241520","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Suporte Steam :: O meu chamado do Suporte Steam foi ... - Steam Support","summary":"This is an excerpt from a Steam Support help page explaining the conditions under which a support ticket is closed by the user or automatically closed due to inactivity after 14 days.","quote":"Encerrado pelo usuário Ao acessar um chamado do Suporte Steam aberto, você tem a opção de marcá-lo como resolvido e encerrá-lo. Sugerimos que você não encerre um chamado por conta própria a menos que tenha certeza de que o problema foi resolvido. Encerrado por inatividade Um chamado será automaticamente encerrado caso o Suporte Steam esteja aguardando a sua resposta há 14 dias ...","source_url":"https://help.steampowered.com/pt-br/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"b870a820fd7250153843","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4ee4333239","original_id":"ly_14155867631790","tier":"A","category":"RECOVERY_HIJACK","title":"Recuperar uma conta Steam perdida ou esquecida","summary":"Official Steam help page text explaining how to recover a lost or forgotten account by providing a current email address if the original one cannot be remembered or was changed.","quote":"Se tiver certeza de que não consegue lembrar o endereço de e-mail, informar o seu endereço de e-mail atual conforme solicitado ajudará o Steam a identificar a sua conta ou oferecer outras opções para encontrá-la, caso o endereço de e-mail tenha sido alterado.","source_url":"https://help.steampowered.com/pt-br/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"0b0c243c7a267239540e","publication_date":"","language":"pt","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-f83823ad38","original_id":"ly_17920081146433","tier":"A","category":"RESTORE_REFUSED","title":"Υποστήριξη Steam :: Αντικείμενα που δεν απονεμήθηκαν σωστά","summary":"Steam Support states in its help documentation that it is unable to restore missing or lost items, and that users may lose access to the TF2 Store and item drops as a consequence.","quote":"Η Υποστήριξη Steam δεν έχει τη δυνατότητα να επαναφέρει αυτά τα αντικείμενα.","source_url":"https://help.steampowered.com/el/faqs/view/52e6-2df8-205b-6561","source_host":"help.steampowered.com","source_status":"public_url","source_group":"b71153f260cb99ff4c6b","publication_date":"","language":"el","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-4cd67f03d1","original_id":"ly_50415983359381","tier":"A","category":"RECOVERY_HIJACK","title":"Ανάκτηση ενός κλεμμένου ή παραβιασμένου λογαριασμού Steam","summary":"An official Steam Support help page excerpt in Greek advising users that they can always contact Steam Support for account recovery even if the email, password, and other details were changed by an unauthorized person.","quote":"Ανησυχώ ότι ίσως να μην μπορέσω να ανακτήσω τον λογαριασμό μου Μπορείτε πάντα να επικοινωνήσετε με την Υποστήριξη Steam για ανάκτηση λογαριασμού ακόμα και εάν κάποιος άλλαξε τη διεύθυνση email, το συνθηματικό και τον ...","source_url":"https://help.steampowered.com/el/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fc88862a169330989029","publication_date":"","language":"el","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6d8c73c862","original_id":"ly_91580772233050","tier":"A","category":"HACK_THEFT","title":"Υποστήριξη Steam :: Τα αντικείμενά μου λείπουν ή κλάπηκαν","summary":"This is a snippet from the official Steam Support help page regarding missing or stolen items, prompting the user to use the Steam Help Wizard for assistance.","quote":"Υποστήριξη Steam :: Τα αντικείμενά μου λείπουν ή κλάπηκαν\n\nΧρησιμοποιήστε τον οδηγό βοήθειας Steam για να κάνετε το θέμα σας πιο συγκεκριμένο και να λάβετε τη βοήθεια που χρειάζεστε.\nΧρησιμοποιήστε τον οδηγό βοήθειας Steam για να κάνετε το θέμα σας πιο συγκεκριμένο και να λάβετε τη βοήθεια που χρειάζεστε.","source_url":"https://help.steampowered.com/el/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fa4fb60ee55091a4bf4e","publication_date":"","language":"el","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-27bf94c77f","original_id":"ly_18139448562654","tier":"A","category":"TRADE_REVERSAL","title":"Υποστήριξη Steam :: Περιορισμοί ανταλλαγών και Αγοράς","summary":"Official Steam Support help page text stating that Steam Support cannot modify trade or Community Market restrictions regardless of the circumstances.","quote":"Σημαντικό: Η Υποστήριξη Steam δεν μπορεί να τροποποιήσει τους περιορισμούς των ανταλλαγών ή της Αγοράς Κοινότητας, ανεξαρτήτως των περιστάσεων που οδήγησαν στον περιορισμό του λογαριασμού σας.","source_url":"https://help.steampowered.com/el/faqs/view/451E-96B3-D194-50FC","source_host":"help.steampowered.com","source_status":"public_url","source_group":"83f92874ca8835f0f7c6","publication_date":"","language":"el","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-897482154f","original_id":"ly_16391119108920","tier":"A","category":"RESTORE_REFUSED","title":"Asistența Steam :: Obiectele mele lipsesc sau au fost furate","summary":"Steam Support help page text in Romanian detailing the policy regarding missing or stolen items and unfair trades or scams.","quote":"Asistența Steam Obiectele mele lipsesc sau au fost furate Consultă articolele de referință pentru fiecare problemă de mai jos pentru mai multe informații. Schimburi inechitabile sau înșelătorii cu obiecte Ai luat parte la un schimb în care consideri că ai fost păcălit sau înșelat.","source_url":"https://help.steampowered.com/ro/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"b3842cb5d5fcf126eac8","publication_date":"","language":"ro","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6bcbdf3713","original_id":"ly_11882882730634","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Asistența Steam :: Tichetul meu de asistență Steam a fost închis și nu ...","summary":"This is an official Steam Support help page excerpt explaining that support tickets are automatically closed if they are awaiting a user response for more than 14 days.","quote":"Un tichet de asistență va fi închis automat dacă pentru acesta s-a așteptat un răspuns din partea ta timp de mai bine de 14 zile. Tichetele nu vor fi închise automat dacă se așteaptă un răspuns din partea unui reprezentant al asistenței Steam .","source_url":"https://help.steampowered.com/ro/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"0ccb1aa216ede9326fdb","publication_date":"","language":"ro","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-1be4e9b625","original_id":"ly_13226667717066","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Cum recunoști un tichet închis și ce mai poți face","summary":"This is a general help text explaining how to proceed when a Steam Support ticket is closed, noting that users cannot reply to a closed ticket and must open a new one.","quote":"La un tichet inchis nu mai poti scrie din panou, deci continui discutia intr-un tichet nou.","source_url":"https://www.edinio.com/ajutor/suport/cum-recunosti-un-tichet-inchis","source_host":"www.edinio.com","source_status":"public_url","source_group":"b324b05cd64dd42cc29b","publication_date":"","language":"ro","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39d72cc19e","original_id":"ly_16814259725666","tier":"A","category":"BAN_NO_REASON","title":"Contul meu a fost banat pentru spam, activitate neautentică sau ...","summary":"Valve's help page explaining what users can do if their account was mistakenly banned for spam, inauthentic activity, or evasion, providing instructions to submit an appeal.","quote":"Ce pot face când cred că mi-a fost banat contul din greșeală? Dacă ai fost direcționat către această pagină a centrului de ajutor din inbox și crezi că ți-a fost banat contul incorect pentru spam, activitate neautentică sau evaziune, poți trimite o contestație .","source_url":"https://support.reddithelp.com/hc/ro-ro/articles/360045734911-Contul-meu-a-fost-banat-pentru-spam-activitate-neautentic%C4%83-sau-eludarea-ban%C4%83rii","source_host":"support.reddithelp.com","source_status":"public_url","source_group":"1cb13f076660cfbb4e07","publication_date":"","language":"ro","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea23dc8b89","original_id":"ly_12492965026374","tier":"A","category":"RESTORE_REFUSED","title":"Asistența Steam :: Restricții pentru schimburi și piața comunitară","summary":"Steam Support states in an official help article that they cannot modify or remove trade and community market restrictions, regardless of the reasons for which the account received the restriction.","quote":"Important: echipa de asistență Steam nu poate modifica restricțiile impuse pentru schimburi sau piața comunitară, indiferent de motivele pentru care contul tău a primit restricția.","source_url":"https://help.steampowered.com/ro/faqs/view/451E-96B3-D194-50FC","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c168f2dce52bd3f2df5f","publication_date":"","language":"ro","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-7aabf2dde6","original_id":"ly_31381091542859","tier":"A","category":"RESTORE_REFUSED","title":"Moje przedmioty zaginęły lub zostały skradzione - Steam Support","summary":"This is a Steam Support help page article explaining policies regarding removed gifts and items after successful trades. It states that items or games may be removed if conditions for receiving them were not met or if they were not normally gameplay-associated.","quote":"Po pomyślnej wymianie za prezent na Steam gra została usunięta z twojego konta. Spełniłeś warunki otrzymania przedmiotu, który nie został ci przyznany. Nie otrzymujesz przedmiotów powiązanych z normalną rozgrywką.","source_url":"https://help.steampowered.com/pl/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"de9c5cd15ed6a33a4d2f","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-e2305101a7","original_id":"ly_85226513397015","tier":"A","category":"HACK_THEFT","title":"Co zrobić, jeśli ktoś ukradnie Twoje konto gamingowe lub podszywa się ...","summary":"This is published help advice on what steps to take if a gaming account is hacked, stolen, or impersonated, advising users to immediately secure the account and change their password.","quote":"Jeśli Twoje konto gamingowe zostało zhakowane , skradzione lub ktoś się pod Ciebie podszywa, musisz działać szybko. Oto kroki, które warto podjąć: 1) Natychmiast zabezpiecz swoje konto Zmień hasło - Jeśli masz jeszcze dostęp do konta, natychmiast zmień hasło.","source_url":"https://cyberlaw-by-judyta.com/2025/07/10/co-zrobic-jesli-ktos-ukradnie-moje-konto-gamingowe-lub-podszywa-sie-pode-mnie/","source_host":"cyberlaw-by-judyta.com","source_status":"public_url","source_group":"2f6589f2d5d23b32db65","publication_date":"","language":"pl","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad814a1980","original_id":"ly_21565630484643","tier":"A","category":"RECOVERY_HIJACK","title":"Podpora služby Steam :: Obnovení odcizeného účtu služby Steam","summary":"Official Steam Support help page text in Czech advising users that they can contact support to recover their account even if a thief changed all details, including email, phone number, and password.","quote":"Nezapomeňte, že podporu služby Steam můžete ohledně obnovení účtu kontaktovat i v případě, že zloděj změnil veškeré údaje (včetně e-mailu, telefonního čísla a hesla). Pokud máte problémy s dokončením vlastnoručního obnovení účtu, ujistěte se, že zadáváte přesně ty informace, které jsou po Vás žádány.","source_url":"https://help.steampowered.com/cs/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"134ffac293dac134f86e","publication_date":"","language":"cs","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-bf76675719","original_id":"ly_81501680088724","tier":"A","category":"RECOVERY_HIJACK","title":"Podpora služby Steam :: Podvody: byl jsem nahlášen a budu zabanován","summary":"This is an official Steam Support help page article in Czech advising users that scammers often lie about making account recovery impossible after changing account details, and instructs users to ignore them and recover their accounts.","quote":"Někteří podvodníci Vám budou tvrdit, že účet už neobnovíte, protože změnili všechny údaje, ale to je lež a součást podvodu. Ignorujte proto veškerá tvrzení nebo „rady“ podvodníků a svůj účet obnovte.","source_url":"https://help.steampowered.com/cs/faqs/view/3195-9FFB-BA06-F25B","source_host":"help.steampowered.com","source_status":"public_url","source_group":"37b2c750e64b12e6a186","publication_date":"","language":"cs","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-f1348d06f6","original_id":"ly_34200146261269","tier":"A","category":"RECOVERY_HIJACK","title":"Mám zablokovyný steam - poradna.net","summary":"This text is a Czech Steam help page excerpt explaining how to recover a locked or hijacked Steam account by contacting Steam Support and providing proof of ownership, such as payment methods or game purchase receipts.","quote":"Jak znovu získat přístup ke svému účtu: Kontaktujte podporu služby Steam . Ověříme si, že jste skutečně majitelem tohoto účtu, a poté Vám k němu obnovíme přístup. Můžete být vyzváni k doložení vlastnictví platební metody či k předložení dokladu o koupi některé ze zakoupených her.","source_url":"https://hry.poradna.net/questions/2509138-mam-zablokovyny-steam","source_host":"hry.poradna.net","source_status":"public_url","source_group":"4c6302c45531c472a70f","publication_date":"","language":"cs","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-328a0edf94","original_id":"ly_80489430568909","tier":"A","category":"RECOVERY_HIJACK","title":"Co Dělat Když Mi Podpora Odmitla Pomoct Steam - mojekrasa","summary":"A Czech help article advises users to contact Steam Support to recover their accounts if the self-service recovery process fails, and to provide proof of ownership.","quote":"Pokud se Vám proces obnovení účtu nedaří dokončit, kontaktujte podporu služby Steam , která po ověření vlastnictví účet obnoví za Vás. Při kontaktování podpory služby Steam poskytněte co nejvíce z následujících informací: Doložení vlastnictví účtu.","source_url":"https://mojekrasa.net/otazka-a-odpoved/co-delat-kdyz-mi-podpora-odmitla-pomoct-steam","source_host":"mojekrasa.net","source_status":"public_url","source_group":"fd106dac720939d53577","publication_date":"","language":"sk","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31cfd9b7e1","original_id":"ly_73467904446081","tier":"A","category":"RECOVERY_HIJACK","title":"Co Dělat Když Ti Někdo Ukradne Steam - mojekrasa","summary":"This is a Czech help text advising users to contact Steam Support to recover their account if the self-service recovery process fails, and to provide proof of ownership.","quote":"Pokud se Vám proces obnovení účtu nedaří dokončit, kontaktujte podporu služby Steam , která po ověření vlastnictví účet obnoví za Vás. Při kontaktování podpory služby Steam poskytněte co nejvíce z následujících informací: Doložení vlastnictví účtu.","source_url":"https://mojekrasa.net/otazka-a-odpoved/co-delat-kdyz-ti-nekdo-ukradne-steam","source_host":"mojekrasa.net","source_status":"public_url","source_group":"cc295a389b36a0a3091f","publication_date":"","language":"sk","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64c12589b4","original_id":"ly_10342527839353","tier":"A","category":"RESTORE_REFUSED","title":"Мои предметы пропали или украдены :: Русскоязычный Форум","summary":"Valve's policy text states that the company is not responsible for the use of a user's password and account or any interactions and activities resulting from the use of their credentials.","quote":"Valve не несет ответственности за использование вашего пароля и Аккаунта или за любое взаимодействие и деятельность в Steam, ставшие результатом использования вашего имени пользователя и","source_url":"https://steamcommunity.com/discussions/forum/26/3877095833475513738/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1cf90770827a0020b709","publication_date":"","language":"uk","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb10cea570","original_id":"ly_61155527476740","tier":"A","category":"RECOVERY_HIJACK","title":"відновлення доступу до аккаунту в Steam після злому","summary":"Steam support or help article instructions advising the user to first recover their email access, then reset their Steam password and set up better security after an account hack.","quote":"Як тільки доступ до електронної пошти вив отриманий, поверніться до варіанту 2 , відновіть пароль в Steam і створіть більш надійний захист всіх акаунтів, щоб більше подібних історій не виникало.","source_url":"http://daad.org.ua/9925-vkrali-stim-akkaunt-shcho-robiti.html","source_host":"daad.org.ua","source_status":"public_url","source_group":"39ba2ded4685d2f78f8a","publication_date":"","language":"uk","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b359f26df3","original_id":"ly_14820788874564","tier":"A","category":"HACK_THEFT","title":"Що робити, якщо вкрали акаунт Стім - ефективні способи для відновлення ...","summary":"An informational article advising users to contact Steam Support to recover their accounts and stolen items in the event of a hack.","quote":"Що робити якщо зламали Steam і вкрали ігрові предмети У такому випадку для відновлення слід скористатися допомогою служби підтримки.","source_url":"https://expertka.com.ua/didzhytal/shcho-robiti-yakshcho-vkrali-akaunt-stim-efektivni-sposobi-dlya-vidnovlennya-dostupu.html","source_host":"expertka.com.ua","source_status":"public_url","source_group":"d875ed12ec6fe174e5df","publication_date":"","language":"uk","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6b8746002","original_id":"ly_16657456922299","tier":"A","category":"HACK_THEFT","title":"Що робити якщо вкрали аккаунт Steam","summary":"This is an excerpt from a Steam help article explaining that users should contact Steam Support if their account is hacked and items are stolen.","quote":"Що робити якщо зламали Steam і вкрали ігрові предмети У такому випадку для відновлення слід скористатися допомогою служби підтримки.","source_url":"https://smartandyoung.com.ua/shho-robiti-jakshho-vkrali-akkaunt-steam","source_host":"smartandyoung.com.ua","source_status":"public_url","source_group":"dbe6333ef9c6be8acb17","publication_date":"","language":"uk","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b4ad66d96","original_id":"ly_10495151543158","tier":"A","category":"HACK_THEFT","title":"Що робити, якщо вкрали акаунт Стім - ефективні способи для відновлення ...","summary":"An informational guide advising users to contact Steam Support if their Steam account is hacked and items are stolen.","quote":"Що робити якщо зламали Steam і вкрали ігрові предмети У такому випадку для відновлення слід скористатися допомогою служби підтримки.","source_url":"https://expertka.com.ua/blog-materialiv/didzhytal/shcho-robiti-yakshcho-vkrali-akaunt-stim-efektivni-sposobi-dlya-vidnovlennya-dostupu.html","source_host":"expertka.com.ua","source_status":"public_url","source_group":"8605c4391632366df692","publication_date":"","language":"uk","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57cf83cc56","original_id":"ly_61444457956834","tier":"A","category":"RECOVERY_HIJACK","title":"Възвръщане на откраднат или похитен Steam акаунт","summary":"This is an official Steam help page excerpt in Bulgarian explaining that entering the email address during a search helps Steam identify the account or present recovery options if the email was changed.","quote":"Въвеждането на е-пощата, както е указано в търсенето, ще помогне на Steam да идентифицира Вашия акаунт или да представи други опции за откриване на акаунта, ако е-пощата е била променена.","source_url":"https://help.steampowered.com/bg/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"486bbe1b724f54ca0eb2","publication_date":"","language":"bg","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-14f6694bd9","original_id":"ly_75596911498287","tier":"A","category":"BAN_NO_REASON","title":"the account was blocked for no reason, what to do?","summary":"An automated system notice from Steam on October 20, 2022, informs the user that their account was restricted due to multiple fraud reports, stating that community functions, trading, and purchasing are disabled and the ban is permanent and indisputable.","quote":"Warning - October 20, 2022 This account violated the Steam User Agreement. ?Your Steam account will be completely restricted for 24 hours due to too many fraud reports you've received lately. ? Buying, gifting, trading, cd-key activation, and access to the Steam community will be disabled. The functions of the account will be limited. Ban is permanent, indisputable and will not be removed by ...","source_url":"https://steamcommunity.com/discussions/forum/0/3729575042634507544/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"45e22be91712f5f1c054","publication_date":"","language":"hr","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-933eeefa06","original_id":"ly_28653291024545","tier":"A","category":"RESTORE_REFUSED","title":"Украли вещи :: Русскоязычный Форум","summary":"Official Steam Support policy text stating that Steam Support does not restore items that have disappeared from an account for any reason, including traded, sold on the Market, deleted, or gifted items.","quote":"Служба поддержки Steam не восстанавливает предметы, которые исчезли с аккаунта по любой причине, включая предметы, которые были обменяны, проданы на Торговой площадке, удалены или подарены.","source_url":"https://steamcommunity.com/discussions/forum/26/4133809158964575297/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d28bfd9365f4610bea18","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99d204f0f4","original_id":"ly_14980146104782","tier":"A","category":"RECOVERY_HIJACK","title":"Возврат украденного или взломанного аккаунта Steam","summary":"Official Steam help page text advising users how to attempt to recover a stolen or hijacked account independently or by contacting Steam Support.","quote":"Попробуйте вернуть свой аккаунт самостоятельно или свяжитесь со службой поддержки Steam : Вернуть аккаунт самостоятельно можно через сайт поддержки. Если это не удастся, свяжитесь со службой поддержки Steam .","source_url":"https://help.steampowered.com/ru/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"aa2c57311a58fac7bbd9","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d4b0a1fefe","original_id":"ly_12467741913737","tier":"A","category":"RECOVERY_HIJACK","title":"Поддержка Steam - Украденный аккаунт","summary":"This is an excerpt from Steam's official help page outlining the initial steps users must take when their account has been stolen or hijacked before the recovery process can begin.","quote":"Что делать, если аккаунт Steam был похищен? Если ваш аккаунт Steam украли или взломали, то до его восстановления вам необходимо выполнить действия, указанные ниже, иначе аккаунт может быть ...","source_url":"https://help.steampowered.com/ru/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"532f19dfbf1a3e2b5ff7","publication_date":"","language":"ru","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-f659a17d99","original_id":"nf_67251156147368","tier":"A","category":"BAN_NO_REASON","title":"This account may have been accessed by someone else.","summary":"Steam Support's automated system locked the account and restricted modifications as a security precaution due to suspected unauthorized access.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.","source_url":"https://www.reddit.com/r/steamsupport/comments/1diqdwi/this_account_may_have_been_accessed_by_someone/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be89761652ee4f46268b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4325bd2e6c","original_id":"nf_55745621683652","tier":"A","category":"RECOVERY_HIJACK","title":"my account has been hijacked??? : r/steamsupport - Reddit","summary":"The automated Steam system sent a security notice stating that the account may have been accessed by an unauthorized person, resulting in temporary restrictions on account modifications.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.","source_url":"https://www.reddit.com/r/steamsupport/comments/1bfts36/my_account_has_been_hijacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57929f7097f146de6573","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66fadbc2d1","original_id":"nf_26442382350222","tier":"A","category":"BAN_NO_REASON","title":"Is my account being terminated? : r/steamsupport - Reddit","summary":"The automated Steam system sent a message to the user stating that Steam Support suspects the account was accessed by someone else and has forced the profile private as a security precaution, about 14 days after the incident began.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution.","source_url":"https://www.reddit.com/r/steamsupport/comments/1bnjilb/is_my_account_being_terminated/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f9ea708d388bab9d6624","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6a02f20f8","original_id":"nf_14442904857675","tier":"A","category":"BAN_NO_REASON","title":"Can someone please help me : r/Steam - Reddit","summary":"The automated Steam system sent a security notice stating that the account may have been accessed by someone else and temporarily restricted modifications. The user was instructed to contact Steam Support for assistance.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/Steam/comments/2jq1j1/can_someone_please_help_me/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d503f12dea684625220e","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-721e33d154","original_id":"nf_24864054772838","tier":"A","category":"BAN_NO_REASON","title":"I think I my someone is trying to acess my steam. - Reddit","summary":"The user received an automated Steam system notification stating that their account was temporarily restricted due to suspected unauthorized access, advising them to contact Steam Support.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/cybersecurity_help/comments/1ci43gk/i_think_i_my_someone_is_trying_to_acess_my_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e9cfad5d7fe7b41dfd1","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea4bd7d195","original_id":"nf_17651268887816","tier":"A","category":"HACK_THEFT","title":"My steam account has just been hacked. and i would like more ... - Reddit","summary":"The user received an automated Steam Support security notice stating their account was restricted due to suspected unauthorized access. Upon checking their email, they discovered that approximately 500 euros worth of purchases had been refunded.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://www.reddit.com/r/Steam/comments/19mpij/my_steam_account_has_just_been_hacked_and_i_would/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7902ca9037922f3985b8","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55cb783daf","original_id":"nf_10012776850551","tier":"A","category":"BAN_NO_REASON","title":"\"You account may have been accessed by someone else\"","summary":"Steam automated system sent a security notice stating the account may have been accessed by someone else and temporarily restricted modifications as a precaution.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.","source_url":"https://steamcommunity.com/discussions/forum/30/3368153731103273464/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"97658b3f091233fc37bf","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6ff4f40db","original_id":"nf_17061259207313","tier":"A","category":"BAN_NO_REASON","title":"Account deactivated \"This account may have been accessed by someone ...","summary":"The automated Steam system notified the user that their account was temporarily restricted due to suspected unauthorized access. Modifications to the account were blocked as a security precaution.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.","source_url":"https://steamcommunity.com/discussions/forum/1/3758852682828044784/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9ee698a4d9f51acb56b6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9438312b6","original_id":"nf_78596103645234","tier":"A","category":"BAN_NO_REASON","title":"account locked :: Steam Discussions","summary":"Steam automated system locked the account as a security precaution due to suspected unauthorized access, temporarily restricting modifications.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.","source_url":"https://steamcommunity.com/discussions/forum/0/3044984779766071814/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c3e320e619505e187536","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d69055b0c4","original_id":"nf_17003473823734","tier":"A","category":"RECOVERY_HIJACK","title":"Steam Support suspects my account may have been accessed by someone ...","summary":"The automated Steam Support system sent a security notice stating the user's account may have been accessed by someone else and temporarily forced the profile private as a precaution.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can assist you.","source_url":"https://steamcommunity.com/discussions/forum/9/797840128955400910/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cd53ce8b631bf99afc3d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05b2a63258","original_id":"nf_92254494803781","tier":"A","category":"HACK_THEFT","title":"This account may have been accessed by someone else. <--- ALERT","summary":"The automated Steam system sent an alert stating that the account may have been accessed by an unauthorized person and temporarily restricted modifications as a security precaution.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.","source_url":"https://steamcommunity.com/discussions/forum/1/523898291512539575/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2c2deea95fb30c3ebd11","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-73e4d05313","original_id":"nf_16329530348957","tier":"A","category":"BAN_NO_REASON","title":"Steam Support suspects your account may have been accessed by someone ...","summary":"An automated Steam Support message informing the user that their account may have been accessed by someone else, resulting in a temporary restriction on their profile.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile","source_url":"https://steamcommunity.com/discussions/forum/7/4625854988055231746/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"71331397996b71fec434","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa823b3244","original_id":"nf_11698615002247","tier":"A","category":"BAN_NO_REASON","title":"Steam account locked for profile comment requesting activation","summary":"The automated Steam system locked the user's account and restricted modifications as a security precaution due to suspected unauthorized access.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.","source_url":"https://www.steamgifts.com/discussion/LZOKa/steam-account-locked-for-profile-comment-requesting-activation","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"18d5b4a9b11f0dd8f548","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f73ecd0327","original_id":"nf_60949679899237","tier":"A","category":"BAN_NO_REASON","title":"Заблочили акк в стиме что делать? - sasha_zaitsev_1663 | Ответы Mail","summary":"The automated Steam system notified the user that their account may have been accessed by an unauthorized person and temporarily forced their profile to private as a security precaution.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can a...","source_url":"https://otvet.mail.ru/question/237494436","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"00956e0a89dedd317b3c","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9200030046","original_id":"nf_11765385724460","tier":"A","category":"BAN_NO_REASON","title":"Заблочили акк в стиме что написать в поддержку?","summary":"The automated Steam system locked the account and forced the profile to private due to suspected unauthorized access, instructing the user to contact Steam Support.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can a...","source_url":"https://otvet.mail.ru/question/237494931","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"9136e64632c7664d97d2","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35e8e434bc","original_id":"nf_37140445179919","tier":"A","category":"BAN_NO_REASON","title":"Ответы Mail: почему я не могу зайти в support в steam?","summary":"Steam automated system locked the account and restricted modifications due to suspected unauthorized access. No specific date or amount is mentioned in the notice.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.","source_url":"https://otvet.mail.ru/question/173394747","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"9050bf146b2d150a6d26","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d34705147","original_id":"nf_11934859172655","tier":"A","category":"BAN_NO_REASON","title":"Steam Hesabim Hacklenmi̇ş Çalinan İtemler Var Yardim !","summary":"An automated Steam Support message notifies the user that their account may have been compromised and temporarily restricts modifications to the account as a security precaution.","quote":"Steam Support suspects your account may have been accessed by someone else. We are temporarily restricting modifications to this account as a security precaution.","source_url":"https://forum.donanimhaber.com/steam-hesabim-hacklenmis-calinan-itemler-var-yardim--93424455","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"5ce657c754390d6d7d33","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32c4046428","original_id":"nf_13687666580329","tier":"A","category":"RECOVERY_HIJACK","title":"my account been hacked! - Steamgifts","summary":"A user's Steam account was compromised after logging into a phishing link sent by a friend. Steam Support confirmed the account was recently compromised, noted that the user updated their password, and recommended running a virus scan and reviewing security articles.","quote":"HI, \n\nI can see that your account was recently compromised and that you were able to update your password. The good news is that your account has not >been compromised since this security change was made.\n\nI also recommend scanning your computer for viruses, key loggers, spyware, and other malicious code using antivirus software with updated virus >definitions.\n\nPlease see our Security Recommendations article. https://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478\n\nIf there is anything else we can do to help, please let us know. \n\nStea","source_url":"https://www.steamgifts.com/discussion/6kouS/my-account-been-hacked","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"ee30817a40b1321d3976","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfc7a9f733","original_id":"nf_40466538926601","tier":"A","category":"BAN_NO_REASON","title":"Steam Family Sharing Question - MPGH - MultiPlayer Game Hacking & Cheats","summary":"This text is a forum discussion quoting Valve's official Steam Family Sharing policy regarding VAC bans and account sharing risks. It is not a support ticket or a case of account theft.","quote":"Your Family Sharing privileges may be revoked and your account may also be VAC banned if your library is used by others to conduct cheating or fraud. In addition, VAC-banned games cannot be shared. We recommend you only authorize familiar Steam Accounts and familiar computers you know to be secure. And as always, never give your password to anyone. Any game with a VAC ban will not be able to be shared.","source_url":"https://www.mpgh.net/forum/thread/834093-steam-family-sharing-question","source_host":"www.mpgh.net","source_status":"public_url","source_group":"c3957c7e882cfe75d5cd","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6c8d825a0","original_id":"nf_15958517630644","tier":"A","category":"BAN_NO_REASON","title":"This account may have been accessed by someone else. what is thing thing? :: Help and Tips","summary":"The automated Steam system restricted account modifications because it suspected unauthorized access, instructing the user to contact Steam Support.","quote":"Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>. Please contact Steam Support so we can assist you.","source_url":"https://steamcommunity.com/discussions/forum/1/558746089002717120","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e1069b4c145d3c6e0e9d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e28dc80289","original_id":"nf_16846165787322","tier":"A","category":"RECOVERY_HIJACK","title":"This account may have been accessed by someone else. :: Help and Tips","summary":"The automated Steam system restricted modifications to the user's account as a security precaution following a support ticket submitted two weeks prior. The account access or security status remains restricted.","quote":"We are temporarily restricting modifications to this account as a security precaution","source_url":"https://steamcommunity.com/discussions/forum/1/624075374578332671/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ccb3f86b79aa55c09580","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7fdbce1413","original_id":"nf_61370980674869","tier":"A","category":"BAN_NO_REASON","title":"I have an account alert :: Help and Tips","summary":"An excerpt from a Steam help page explains that account modifications are temporarily restricted as a security precaution if an account may have been accessed by someone else.","quote":"We are temporarily restricting modifications to this account as a security precaution","source_url":"https://steamcommunity.com/discussions/forum/1/350543389014003885","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d1403acf1971d877c26f","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99c0690533","original_id":"nf_10921804957295","tier":"A","category":"BAN_NO_REASON","title":"You have an alert from steam support :: Help and Tips","summary":"The automated Steam Support system issued an alert stating that the user's account may have been accessed by someone else and temporarily restricted modifications to the account as a security precaution.","quote":"Steam Support Alert for ****** ... account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>....","source_url":"https://steamcommunity.com/discussions/forum/1/864970485966873209","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5a976ed72367f0279b35","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f56eaeef9","original_id":"nf_15369106876385","tier":"A","category":"RECOVERY_HIJACK","title":"How to regain access to your account :: Help and Tips","summary":"This is a Steam Help page text warning users that their account may have been accessed by someone else and that modifications are temporarily restricted. It instructs the user to contact Steam Support for assistance.","quote":"Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>. Please contact Steam Support so we can assist you.","source_url":"https://steamcommunity.com/discussions/forum/1/616188677679708772/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f7fae975ca22a3f131e3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-023f213a7f","original_id":"nf_83578531077015","tier":"A","category":"BAN_NO_REASON","title":"My friends account locked :: Help and Tips","summary":"An automated Steam notice states that the account has been temporarily restricted due to suspected unauthorized access, and advises the user to contact Steam Support for assistance.","quote":"Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>. Please contact Steam Support so we can assist you.","source_url":"https://steamcommunity.com/discussions/forum/1/3183488224882333946","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b92629618a2e1da5210d","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f753803606","original_id":"nf_11315509249857","tier":"A","category":"RECOVERY_HIJACK","title":"How to regain acccess to account. :: Help and Tips","summary":"The automated Steam system restricted account modifications because it suspected unauthorized access, instructing the user to contact Steam Support for assistance.","quote":"Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>. Please contact Steam Support so we can assist you.","source_url":"https://steamcommunity.com/discussions/forum/1/666827316054321063/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fc694aaa0fc7f0434fe3","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a7905e739","original_id":"nf_50294627500649","tier":"A","category":"RECOVERY_HIJACK","title":"Impossible to regain full acces to my account? :: Help and Tips","summary":"Steam's automated system locked down an account due to suspected unauthorized access, restricting modifications and instructing the user to contact Steam Support.","quote":"Steam Support suspects your account may have been accessed by someone else. <strong>We are temporarily restricting modifications to this account as a security precaution</strong>. Please contact Steam Support so we can assist you.","source_url":"https://steamcommunity.com/discussions/forum/1/527274088388127733","source_host":"steamcommunity.com","source_status":"public_url","source_group":"868b39c4d89b46178d29","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40e2760931","original_id":"ly_24733193005117","tier":"A","category":"HACK_THEFT","title":"Steamin tuki :: Varastetun tai kaapatun Steam-tilin palauttaminen","summary":"This is an excerpt from the official Steam Support help page in Finnish, advising users on how to recover a stolen or hijacked Steam account by themselves or by contacting support for ownership verification.","quote":"Steamin tuki :: Varastetun tai kaapatun Steam-tilin palauttaminen\n\nYritä palauttaa tilisi käyttöön itse tai ota yhteyttä Steamin tukeen. Käytä tukisivustoa apuna, kun yrität palauttaa tilin käyttöön itse. Jos törmäät ongelmiin, ota yhteyttä Steamin tukeen. Jos et pysty palauttamaan itse tiliäsi, Steamin tuki vahvistaa tilin kuuluvan sinulle ja palauttaa sen puolestasi. Ottaessasi yhteyttä Steamin tukeen yritä toimittaa mahdollisimman paljon ...","source_url":"https://help.steampowered.com/fi/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e376603e611027a45e62","publication_date":"","language":"fi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d5c7e7a155","original_id":"ly_78440078260175","tier":"A","category":"RESTORE_REFUSED","title":"Steamin tuki :: Poistetut esineet - Steam Support","summary":"This is an excerpt from a Steam Support help page stating that Steam Support does not restore deleted items.","quote":"Steamin tuki ei palauta poistettuja esineitä.","source_url":"https://help.steampowered.com/fi/faqs/view/6e56-1261-a719-8d4f","source_host":"help.steampowered.com","source_status":"public_url","source_group":"1e6774441a3e8ef4eb3e","publication_date":"","language":"fi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-9fb5ddc659","original_id":"ly_16058648611040","tier":"A","category":"RECOVERY_HIJACK","title":"Steam-salasanan palautus - Koululainen.fi","summary":"An informational guide explains how to recover a Steam account by contacting Steam Support directly and providing contact details, possible email addresses, and purchase receipts if account information is forgotten.","quote":"Jos et täysin muista tarvittavia tietoja, on Steam-käyttäjätunnus vielä mahdollista palauttaa olemalla suoraan yhteydessä Steamin asiakaspalveluun. Sinulta kysytään yhteystietosi, mahdolliset sähköpostiosoitteet ja tunnukset, joita arvelet käyttäneesi Steamissa, sekä kuitteja ja tositteita tehdyistä ostoksista.","source_url":"https://koululainen.fi/jutut/pelit/salasanan-palautus-216/","source_host":"koululainen.fi","source_status":"public_url","source_group":"584015cb5b91c914758f","publication_date":"","language":"fi","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38c17c2e07","original_id":"ly_16341853909202","tier":"A","category":"RECOVERY_HIJACK","title":"Steamin tuki :: Kadotetun tai unohdetun Steam-tilin palauttaminen","summary":"This is official Steam Support policy text in Finnish explaining how users can request the recovery of a lost or forgotten Steam account even if they have forgotten their email, password, and phone number.","quote":"Steamin tuki :: Kadotetun tai unohdetun Steam-tilin palauttaminen\n\nVoit aina pyytää Steam -tukea palauttamaan tilisi, vaikka olisit unohtanut tilin sähköpostiosoitteen, salasanan ja puhelinnumeron. Jos palautusprosessissa tulee ongelmia, varmista, että syötät kaikki Steamin vaatimat tiedot.","source_url":"https://help.steampowered.com/fi/faqs/view/3944-4D89-1B3E-27DE","source_host":"help.steampowered.com","source_status":"public_url","source_group":"6bf0fd85d43b008a8377","publication_date":"","language":"fi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6ec2149263","original_id":"gm_35028805724735","tier":"A","category":"RESTORE_REFUSED","title":"Steam support does not return your stolen items back ? :: Help and Tips","summary":"Steam Support quoted its standard policy refusing to restore items that were traded away, despite the user stating their account was hijacked.","quote":"Steam Support does not restore items that were willingly traded away, even if you were deceived by another person as part of the trade or made a mistake by accepting the trade.","source_url":"https://steamcommunity.com/discussions/forum/1/496881121379865070/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8a2f5deb1b619faf817","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7eb67be28","original_id":"gm_68445500489287","tier":"A","category":"RESTORE_REFUSED","title":"Stolen my skins :: Help and Tips - Steam Community","summary":"Valve's official policy states that Steam Support does not restore items that have left accounts through trades, market transactions, deletions, or gifting, placing the responsibility of account security on the user.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator.","source_url":"https://steamcommunity.com/discussions/forum/1/4691153988131715660/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4e9c4b12b0f1861fd3d0","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c28369b62","original_id":"gm_62392347434132","tier":"A","category":"RESTORE_REFUSED","title":"how do i get this back : r/tf2 - Reddit","summary":"Valve's official policy states that Steam Support does not restore items that have left accounts for any reason, placing the responsibility of account security entirely on the user.","quote":"Steam Item Restoration Policy Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator.","source_url":"https://www.reddit.com/r/tf2/comments/xq66pr/how_do_i_get_this_back/","source_host":"www.reddit.com","source_status":"public_url","source_group":"48fc974b38093609d902","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f111a7eed","original_id":"gm_15192692656439","tier":"A","category":"RESTORE_REFUSED","title":"Can Steam restore stolen items? - orbispatches.com","summary":"Steam Support's official policy states that they do not restore items that have left accounts for any reason, placing the responsibility of securing the account entirely on the user.","quote":"Can Steam recover stolen items? Steam Support:: Steam Item Restoration Policy. Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://orbispatches.com/gaming-faq/can-steam-restore-stolen-items","source_host":"orbispatches.com","source_status":"public_url","source_group":"f086fda28fecb58b142a","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb4920a94c","original_id":"gm_15447303500365","tier":"A","category":"RESTORE_REFUSED","title":"Steam users: Don't fall for the \"I accidentally reported you\" scam","summary":"This excerpt outlines Steam Support's policy stating that they do not restore items that have left an account, including those lost to scams. It also notes that Steam communicates account problems exclusively through official channels like email, support tickets, or account alerts.","quote":"The current policy is that Steam Support does not restore items that have left an account, including scammed ones.","source_url":"https://www.malwarebytes.com/blog/news/2021/03/steam-users-dont-fall-for-the-i-accidentally-reported-you-scam","source_host":"www.malwarebytes.com","source_status":"public_url","source_group":"f963e9736d74824fdf82","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-782baf6829","original_id":"gm_68002447784094","tier":"A","category":"RESTORE_REFUSED","title":"the \"Items Traded Without Your Knowledge\" steam support page is broken","summary":"Valve's official policy states that Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. Tell your friend to secure their account:","source_url":"https://steamcommunity.com/discussions/forum/1/4298194004197858662/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2273a54b19dc9cf3413b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-104ac1761a","original_id":"gm_31944217632988","tier":"A","category":"RESTORE_REFUSED","title":"Item Trade after Scam Reports :: Help and Tips - Steam Community","summary":"Steam's published support policy stating that Steam Support does not restore items that have left accounts due to trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/3722818378183766792/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b170e7832f646c97ebeb","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-688054db0a","original_id":"gm_11998778850206","tier":"A","category":"RESTORE_REFUSED","title":"help how to get items back community market i didn't sell items","summary":"Steam Support states its official policy that it does not restore items that have left accounts through trades, market transactions, deletions, or gifting.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.","source_url":"https://steamcommunity.com/discussions/forum/1/3279194170688756463/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"80d43440f2d83df43b6b","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b88fe3f16","original_id":"gm_51659629449257","tier":"A","category":"RESTORE_REFUSED","title":"How to speak with a human in Steam Support? :: Help and Tips","summary":"This is Steam's official policy text stating that Steam Support does not restore items that have left accounts through trades, market transactions, deletions, or gifting, placing the responsibility of account security on the user.","quote":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.","source_url":"https://steamcommunity.com/discussions/forum/1/4511003483563325672/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b27beddfbb06c8fcfb78","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c69249338c","original_id":"ppc_cgqg5uk","tier":"A","category":"RESTORE_REFUSED","title":"Alright here is the part where virtual items are referred to as subscriptions:\n\n As a Subscriber you may obtain ac","summary":"Excerpts from the Steam Subscriber Agreement outlining that virtual items and games are considered non-transferable licenses (Subscriptions) and that Valve does not recognize transactions conducted outside of Steam.","quote":"As a Subscriber you may obtain access to certain services, software and content available to Subscribers. The Steam client software and any other software, content, and updates you download or access via Steam, including but not limited to Valve or third-party video games and in-game content, and any virtual items you trade, sell or purchase in a Steam Subscription Marketplace are referred to in this Agreement as “Software”; the rights to access and/or use any services, Software and/or content accessible through Steam are referred to in this Agreement as \"Subscriptions.\"\n\nYou may not sell or charge others for the right to use your Account, or otherwise transfer your Account, nor may you sell, charge others for the right to use, or transfer any Subscriptions other than if and as expressly permitted by this Agreement (including any Subscription Terms or Rules of Use).\n\nYou also understand and acknowledge that Subscriptions traded, sold or purchased in any Subscription Marketplace are license rights, that you have no ownership interest in such Subscriptions, and that Valve does not recognize any transfers of Subscriptions (including transfers by operation of law) that are made outside of Steam.","source_url":"https://www.reddit.com/r/Steam/comments/22tekt/_/cgqg5uk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7448f76916c2b7079b24","publication_date":"2014-04-12","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a60ecce281","original_id":"ppc_cnvzi80","tier":"A","category":"RESTORE_REFUSED","title":"I wouldnt be suprised, every service takes some time to be fully working, but this is like forth \"upgrade\" that doesnt h","summary":"The user quotes Valve's official policy warning that disabling trade email confirmations means Steam Support will not provide any assistance in recovering stolen items for any reason. This illustrates Steam's strict non-restoration policy regarding user-side security choices.","quote":"You will not be required to confirm trades and will not receive email about trades. Steam Support will also not provide you with any assistance in recovering items that were stolen from your account, for any reason.","source_url":"https://www.reddit.com/r/Steam/comments/2t4aor/_/cnvzi80/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c45d596de95ebd33219","publication_date":"2015-01-21","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3d2054cc0","original_id":"ppc_gnsrn8n","tier":"A","category":"BAN_NO_REASON","title":"They can and will do what ever they want to do to you, if you are reported. Valve support, moderation, does what they wa","summary":"Steam Support replied to a user regarding profile moderation, stating that they do not offer interpretations of Steam's Rules and Guidelines and that any actions taken on an account are at the user's own risk. The user is complaining about inconsistent enforcement of rules regarding custom URLs, avatars, and usernames.","quote":"as for what will and will not get removed or banned, we don't offer interpretations on Steam's Rules and Guidelines. Any action you take on your account, you do so at your own risk.","source_url":"https://www.reddit.com/r/Steam/comments/llzc5u/_/gnsrn8n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8aa0c667972d6d9aac41","publication_date":"2021-02-17","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f00800fb4","original_id":"ppc_eg8cm8w","tier":"A","category":"HACK_THEFT","title":">Patience is a virtue.\n\nI know right? They claim they will wait 1 - 2 years to play Metro Exodus on Steam But won't w","summary":"The text quotes a Steam help page regarding the purpose of associating a phone number with an account, while the user discusses their preference for email 2FA over phone 2FA and why they uninstalled the mobile app.","quote":"Having a phone number associated with your account will help you recover your account if it is compromised, or if you've lost your password, access to your email account,","source_url":"https://www.reddit.com/r/Steam/comments/apf7xl/_/eg8cm8w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b22e2112d23161e416b7","publication_date":"2019-02-11","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-549b7ae842","original_id":"ppc_fhxvi4b","tier":"A","category":"BAN_NO_REASON","title":"Yea. I know. It's 2 different things. I submitted another steam help request for it a while back. \n\nI'm guessing it has","summary":"A user contacted Steam Support regarding matchmaking penalties received due to connection issues/timeouts in Dota 2. Steam Support replied that they cannot waive penalties for connection issues because players would abuse it by feigning disconnections, though they offered to investigate further with more information.","quote":"I am sorry to hear that you are being penalized for a connection issue. The problem here is that we have penalties for users who fail to accept matches. We wish we could treat connectivity issues differently than deliberate match fixing, but the result of that would be players wishing to abuse the matchmaking system would simply feign disconnection.\n\nWith that said, we can attempt to investigate your issue if we have a bit more information. Steam Support has a limited ability to assist with resolving connection issues, but t","source_url":"https://www.reddit.com/r/DotA2/comments/f4syfj/_/fhxvi4b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02efaebf67aecf0d1b4f","publication_date":"2020-02-17","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-acf2c52ed4","original_id":"1gegxka","tier":"A","category":"RECOVERY_HIJACK","title":"How do I contact steam support without my email or account?","summary":"The screenshot shows the Steam Support 'I forgot my Steam Account name or password' page with an email or phone number field and reCAPTCHA. No Steam Support reply, ticket details, or specific support outcome is visible.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gegxka/","source_host":"www.reddit.com","source_status":"public_url","source_group":"50c2e48f057ff16e575f","publication_date":"2024-10-28","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-cb625c1ae5","original_id":"1vavq8f","tier":"A","category":"HACK_THEFT","title":"My steam account got hacked -hacker bought a inscribed blade of black rider with 44 stuns for 15USD💔","summary":"Screenshot shows a Steam Help page for an item purchase of Inscribed Blade of the Black Rider, with purchase date and amount, plus an issue-selection menu. No Steam Support reply or resolution is visible.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1vavq8f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"844d09a2d7318419c141","publication_date":"2026-07-30","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-786d8440e4","original_id":"1vc5cqg","tier":"A","category":"HACK_THEFT","title":"r/Steam on Reddit: Common Ridiculous Steam Scam.","summary":"A Discord user admits to falsely mass-reporting another account and shows a Steam Support help request asking to cancel the report and mentioning a missing CS:GO market payment. No Steam Support reply is visible.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1vc5cqg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3913a89277464f762ce9","publication_date":"2026-07-31","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-388c673c09","original_id":"httpswwwtomshardwarecomnewsvalvesteamcustomersup","tier":"A","category":"HACK_THEFT","title":"Valve Releases Steam Support Stats To Show Improvement In Customer Service  | Tom's Hardware","summary":"Screenshot shows a Steam Support statistics/help page with a graph of submitted requests versus waiting-for-response counts and recent help request activity by category. No specific ticket, Valve reply, or user support interaction is visible.","quote":"","source_url":"https://www.tomshardware.com/news/valve-steam-customer-support-stats,34321.html","source_host":"www.tomshardware.com","source_status":"public_url","source_group":"6df55c91818b9c8ff36c","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-fb61e4372c","original_id":"17obggg","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"r/veYakinEvren on Reddit: Steam artık bizlerle ilgilenmiyor bile.","summary":"The user says their Steam account gift-sending feature was restricted twice and that Steam Support closed their tickets without replying or explaining. The visible screenshot is the user's own ticket message complaining about the repeated restriction and ignored tickets.","quote":"hesabınız kısıtlanmıştır","source_url":"https://www.reddit.com/r/veYakinEvren/comments/17obggg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3fc00b911828c6f4608","publication_date":"2023-11-05","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e4fb73cac3","original_id":"httpswwwredditcomrsteamscamscomments1keozclsteam","tier":"A","category":"RESTORE_REFUSED","title":"Steam Trade QR Scam – My Inventory Got Stolen and Support Closed My Ticket  Without Helping : r/SteamScams","summary":"User complains that a trade offer to a friend was redirected to someone else and that Steam Support called it “normal” and refused to return the items; a Steam Support message dated May 3 is visible but its body is cropped.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1keozcl/steam_trade_qr_scam_my_inventory_got_stolen_and/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3cfd2fd6409573064982","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7e4c136bcd","original_id":"imv4da","tier":"A","category":"HACK_THEFT","title":"A warning to those who have valuable items.","summary":"The user reports that after being offline for a long time, all valuable items were removed from their account and asks whether they can be restored. The ticket shows only the user's messages and a past trade history; no Steam Support/Valve reply is visible.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/imv4da/","source_host":"www.reddit.com","source_status":"public_url","source_group":"778854792c99fa0ab60a","publication_date":"2020-09-05","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1fbc6bb4ee","original_id":"httpsmobilesmsioblogwhywasmysteamaccountbanned","tier":"A","category":"BAN_NO_REASON","title":"Why Was My Steam Account Banned? Common Reasons and How to Appeal or Create  a New","summary":"The image shows a user on a Steam Support page for banned or restricted accounts, drafting an appeal and preparing to send it. No Steam Support/Valve reply, appeal outcome, or ban reason is visible.","quote":"","source_url":"https://mobilesms.io/blog/why-was-my-steam-account-banned/","source_host":"mobilesms.io","source_status":"public_url","source_group":"106892e5bcae5a84b7dc","publication_date":"","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2eb79b6ea5","original_id":"1jh0bk8","tier":"A","category":"BAN_NO_REASON","title":"Game Ban From Game I've Never Played","summary":"A Steam profile shows one game ban on record, applied by the game developer for Just Survive, with 3251 days since the last ban. No Steam Support reply or explanation is visible.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jh0bk8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc19c49eea2208e41324","publication_date":"2025-03-22","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-604b0ed3d3","original_id":"1x71153","tier":"A","category":"HACK_THEFT","title":"Please help. Hacker possibly did this","summary":"User reports that their account was hacked and Metro 2039 was gifted to someone, and they have a pending refund request while asking Steam for help. No Steam Support/Valve reply is visible.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x71153/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac8af3f8cbbd57b9684c","publication_date":"2026-10-15","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b1a49b8882","original_id":"1svhgtj","tier":"A","category":"HACK_THEFT","title":"Scammer gifted game to himself and opened a ticket saying I am the scammer","summary":"The user reports that a scammer accessed their Steam account, posted a message in their support ticket, and gifted Rust to themselves using the user's balance; the user asks Steam Support to cancel the purchase and refund the money. No Steam Support/Valve reply is visible.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1svhgtj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c054291193af72d214ab","publication_date":"2026-04-25","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-955af46bea","original_id":"1wnghd3","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"It's taking unusually long time to get refund apporval/disapproval at least.","summary":"The screenshot shows a Steam Support request list with two open refund requests for Diablo IV and Diablo IV: Vessel of Hatred - Standard Edition, both dated Sep 12. No Steam Support/Valve reply or resolution is visible.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wnghd3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f489fc0142fb01ac3f3","publication_date":"2026-09-22","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-813717c8a8","original_id":"1x5ht9m","tier":"A","category":"RESTORE_REFUSED","title":"will they issue a refund ?","summary":"A user posted a screenshot of a Steam Support ticket reply. Steam Support refused to assist with restoring items, stating they cannot restore items traded or gifted to another account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x5ht9m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"88e2bd174cb651343029","publication_date":"2026-10-14","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-33fc780dc9","original_id":"1x5wegg","tier":"A","category":"RECOVERY_HIJACK","title":"[PH] ZOOM sent me this, GROK AI scam webinar link?","summary":"A Reddit post titled 'Hijacker took over my account' containing a blurry screenshot of a Steam Support email. The exact text of the email is illegible due to low resolution.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x5wegg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1248964dfe6e35b4fe7","publication_date":"2026-10-14","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-cbda3d6f59","original_id":"1vzbylx","tier":"A","category":"API_KEY_THEFT","title":"Scam or Not Scam?","summary":"A user shares a Discord conversation where a scammer claims to have accidentally reported their Steam account and instructs them to contact a fake 'Steam admin' via Discord to resolve it, a common setup for API key theft or account hijacking.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vzbylx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98cb3a9a06cf1070b302","publication_date":"2026-08-26","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-00fc1f4738","original_id":"1vavr2q","tier":"A","category":"HACK_THEFT","title":"My steam account got hacked -hacker bought a inscribed blade of black rider with 44 stuns for 15USD💔","summary":"Screenshot shows a Steam Support/help page for an item purchase, displaying \"Inscribed Blade of the Black Rider\" purchased for ₹1,334 and generic issue-selection options. No Steam Support reply or resolution is visible.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vavr2q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c90a43ee3de6c12dccf","publication_date":"2026-07-30","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e024435da2","original_id":"1ui26bq","tier":"A","category":"HACK_THEFT","title":"Welp i my account got highjack.","summary":"A user message in a Steam Support ticket dated June 28 reports that after a gift, a scammer contacted them and wanted to make a transaction from their balance. No Steam Support/Valve reply is visible.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ui26bq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c283bd0055fa630ffd2","publication_date":"2026-06-28","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e8dbd486b8","original_id":"1x28b63","tier":"A","category":"HACK_THEFT","title":"First time refunding on steam. Is this normal?","summary":"A Steam Support refund-request page for Total War: WARHAMMER III (account larval_fly0) purchased Oct 6, with the issue category 'My issue isn't listed' selected and a refund of 8,99€ to the Steam Wallet being requested. No Valve/Steam Support reply or action is shown.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x28b63/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6baf1a6cc13cf1ade4c9","publication_date":"2026-10-10","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f9e8c6110a","original_id":"1wjphyw","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"How much time?","summary":"Screenshot shows a Steam Support 'My Recent Help Requests' page listing two open refund requests for 'Gamble With Your Friends' and 'MECCHA CHAMELEON'. No Steam Support/Valve reply text is visible.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wjphyw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e19f3e587b5b6dbdccaa","publication_date":"2026-09-18","language":"unspecified","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3ebfb28abf","original_id":"ih_75230875513037","tier":"A","category":"RECOVERY_HIJACK","title":"steam 客服 回复 截图 饰品 被盗","summary":"The screenshot shows an official Steam Support page error indicating that the maximum number of account recovery attempts has been reached. The user was blocked from submitting further requests while attempting to recover an account via the 'I forgot my password' flow.","quote":"","source_url":"https://picx.zhimg.com/v2-d9f9bc7b9335f1ffbd985dbef4665525_1440w.jpg","source_host":"picx.zhimg.com","source_status":"public_url","source_group":"33ae6cc5acd8fa6aca05","publication_date":"","language":"zh","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-fb258749a3","original_id":"ih_73370598353127","tier":"A","category":"RECOVERY_HIJACK","title":"「誤ってあなたを通報した」Steamアカウントを乗っ取る詐欺に注目集まる 「永久BAN」ちらつかせ偽のサポートに誘導する悪質手口（1/2 ...","summary":"A screenshot of Steam Support's account recovery page displaying an automated error message in Japanese stating that no account was found matching the provided information. This error commonly occurs during recovery attempts after an account's linked email or details have been changed by a hijacker.","quote":"提供された情報と一致するアカウントが見つかりませんでした。","source_url":"https://tirauragame.com/wp-content/uploads/steam_support_help_04-768x521.png","source_host":"tirauragame.com","source_status":"public_url","source_group":"9b16b5757208bd18cd50","publication_date":"","language":"ja","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c7c5e2727a","original_id":"ih_64080180061071","tier":"A","category":"API_KEY_THEFT","title":"My Steam Account Hacked, Items Sold, Dota Game Cards Bought - Xolvie","summary":"A screenshot showing an inbox filled with automated notification emails from Steam Store confirming Community Market sales for 0.02 to 0.03 USD each. This rapid automated listing and selling of inventory items is characteristic of an API key compromise or session hijack.","quote":"Bir öğeniz Topluluk Pazarı'nda satıldı","source_url":"https://files.sikayetvar.com/complaint/2919/29190256/my-steam-account-compromised-items-sold-without-consent-despite-two-factor-authentication-1_768x768.jpg","source_host":"files.sikayetvar.com","source_status":"public_url","source_group":"4a45715b4f781835509d","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-55ad2d1e05","original_id":"ih_61507709516052","tier":"A","category":"HACK_THEFT","title":"My Steam Account Compromised. Items Sold Without Consent Despite Two ...","summary":"A screenshot of an email inbox showing dozens of automated notification emails from the Steam Store confirming Community Market item sales. The items were sold off rapidly for tiny amounts ($0.02 - $0.06 USD), documenting an account compromise and inventory liquidation.","quote":"Bir öğeniz Topluluk Pazarı'nda satıldı","source_url":"https://files.sikayetvar.com/complaint/2919/29190256/my-steam-account-compromised-items-sold-without-consent-despite-two-factor-authentication-1.jpg","source_host":"files.sikayetvar.com","source_status":"public_url","source_group":"f9cff156a13bf40a2155","publication_date":"","language":"en","material":"screenshot","material_label":"Image transcription","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a111ea5b30","original_id":"ppc_gxatg5l","tier":"A","category":"TICKET_CLOSED_IGNORED","title":"Steam is absolutely fucking NOT an example of anything to do with customer support. Over 1000 people in the UK ordered i","summary":"Steam Support agent Zenon sent an essentially blank reply to a user named SirChipotle who was inquiring about severe delivery delays and lack of communication regarding Valve Index hardware orders in the UK.","quote":"Hi SirChipotle,\n\n.\n\nThanks,\nZenon","source_url":"https://www.reddit.com/r/ValveIndex/comments/n6p184/_/gxatg5l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"439b62ca94837cffb7cf","publication_date":"2021-05-07","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd0e8a0d55","original_id":"pp_1olq1bb","tier":"A","category":"RESTORE_REFUSED","title":"[global] Scam on Face It (Steam)","summary":"The user fell for a phishing scam via a fake FACEIT login popup and QR code, leading to item theft through a scammer impersonating Steam support. When the user contacted Steam Support, they recovered the account but refused to restore the stolen items, stating they could not recover them.","quote":"They couldn't recover my items","source_url":"https://www.reddit.com/r/Scams/comments/1olq1bb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7137aed5bff1871f08c7","publication_date":"2025-11-01","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b4b37ad1e","original_id":"ppc_cow4fwj","tier":"A","category":"RESTORE_REFUSED","title":"I was like you, only bought Steam games, until last year when I bought some $80 or $130 (I forget) Arche Age bundle and","summary":"The user purchased an Arche Age bundle for $80-$130 that was never delivered, and Steam Support initially refused a refund with the message 'Sorry, we don't provide refunds at all.' After the user provided extensive forum threads detailing the issue, Steam eventually refunded the amount in Steam wallet credits.","quote":"Sorry, we don't provide refunds at all.","source_url":"https://www.reddit.com/r/Games/comments/2wxhme/_/cow4fwj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4aeb05489105ea50f3fa","publication_date":"2015-02-24","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15801d8e3e","original_id":"ppc_o7n8yef","tier":"A","category":"RECOVERY_HIJACK","title":"That wouldn't work as protection. Physical boxes with CD keys can be used as [proof of ownership](https://help.steampowe","summary":"This text references Steam Support policy and help documentation regarding the use of physical CD keys and retail boxes as proof of ownership to recover account access. It notes that physical proof is heavily relied upon by support, particularly for the oldest games on an account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1rfn9jb/_/o7n8yef/","source_host":"www.reddit.com","source_status":"public_url","source_group":"910a2d47f59620cf073d","publication_date":"2026-02-27","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30c9abd0ee","original_id":"ppc_ov2yyfm","tier":"A","category":"RECOVERY_HIJACK","title":"Don't panic if the email has been changed. Steam Support can recover accounts in many cases, but you need to follow thei","summary":"This text provides official guidance on how to contact Steam Support and submit proper proof of ownership when an account has been stolen and the email address changed.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ulcpeu/_/ov2yyfm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"07a43af807bf3d94cbe6","publication_date":"2026-07-02","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a17fed3960","original_id":"ppc_mb656cy","tier":"A","category":"BAN_NO_REASON","title":"I got banned from twitter for calling a guy an \"asshole\" on reddit for justifying police brutality, and i got banned as","summary":"The user contacted Steam Support to question a past forum ban regarding a discussion about a game, pointing out double standards in moderation. Steam Support responded with \"sorry let us fix that for you\" and removed the notification of the old ban.","quote":"sorry let us fix that for you","source_url":"https://www.reddit.com/r/insanepeoplefacebook/comments/1iidv89/_/mb656cy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"56455ded467e4f9de2c2","publication_date":"2025-02-05","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0271de9022","original_id":"sf_1_574927238287466214","tier":"A","category":"RECOVERY_HIJACK","title":"Account recovery issue","summary":"This text explains Valve's official policy on account recovery, stating that personal details do not prove ownership and users must provide financial history, transaction records, or legacy product keys to recover their accounts.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/574927238287466214/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6531bc478a8112267bf5","publication_date":"2026-09-18","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40c0419f4f","original_id":"arc_spuf_3028476","tier":"A","category":"HACK_THEFT","title":"Unsolicited password recovery email - account compromised?","summary":"The user received an unsolicited password recovery email from Steam Support, indicating a potential attempt to compromise their account. The user's account remains secure, but they are asking for security tips to prevent future unauthorized access.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3028476.html","source_host":"web.archive.org","source_status":"public_url","source_group":"66c5bb95e92a1e0d3ea7","publication_date":"2012-12-14","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e93cab119","original_id":"ext_web_a3f45e5c739427","tier":"A","category":"API_KEY_THEFT","title":"A hidden threat could wipe out your entire inventory - API","summary":"An informational article discussing the Steam Web API Key scam and how bad actors exploit a developer feature.","quote":"","source_url":"https://community.latenode.com/t/beware-steam-users-a-hidden-threat-could-wipe-out-your-entire-inventory/19720","source_host":"community.latenode.com","source_status":"public_url","source_group":"c7fdb65b46a9700d3147","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47b722316c","original_id":"mk_21405519015003","tier":"A","category":"RESTORE_REFUSED","title":"Hỗ trợ Steam :: Chính sách khôi phục vật phẩm của Steam","summary":"This text is a snippet of the Steam Support help page regarding item restoration policy in Vietnamese, showing the website layout and navigation links.","quote":"","source_url":"https://help.steampowered.com/vi/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"1c516282d97e04bc4a72","publication_date":"","language":"vi","material":"quoted_text","material_label":"Quoted text","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-fc02942aeb","original_id":"gm_53121593360890","tier":"A","category":"RESTORE_REFUSED","title":"Potential community ban for doing a 1 way trade","summary":"Reference to the Steam Item restoration policy in the context of a community ban related to a one-way trade.","quote":"Steam Item Restoration Policy","source_url":"https://forums.backpack.tf/topic/83344-potential-community-ban-for-doing-a-1-way-trade","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"1c17cde9a739504f9af6","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b04134a918","original_id":"nf_70401927436523","tier":"A","category":"BAN_NO_REASON","title":"Help! I've been Restricted? :: Help and Tips","summary":"The automated Steam system restricted an account due to excessive chargebacks involving 40.49 in wallet funds, disabling purchasing, gifting, trading, and online play. The notice was issued on February 27.","quote":"restricted due to excessive chargebacks","source_url":"https://steamcommunity.com/discussions/forum/1/598198356187049853","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8b0a0330c2af1662ee25","publication_date":"","language":"en","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-057d10b289","original_id":"ly_17911206311651","tier":"A","category":"HACK_THEFT","title":"Come recuperare un account Steam che è stato violato","summary":"This text is a general Italian help guide instructing users to contact Steam Support immediately if their items are missing to increase the chances of recovering their inventory.","quote":"","source_url":"https://it.webtech360.com/detail/come-recuperare-un-account-steam-che-e-stato-violato-66620622.html","source_host":"it.webtech360.com","source_status":"public_url","source_group":"7c0d96329ea3a838cd51","publication_date":"","language":"it","material":"quoted_text","material_label":"Quoted text","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3aa12205f7","original_id":"vid_053","tier":"B","category":"BAN_NO_REASON","title":"my $500,000 Steam Inventory BANNED... (my reaction)","summary":"The user claims their $500,000 Steam inventory was banned and links to a video about the community trade ban, but provides no Steam Support reply or details.","quote":"","source_url":"https://www.youtube.com/watch?v=MaY-bGlznII","source_host":"www.youtube.com","source_status":"public_url","source_group":"1e0086e49d07f7bd479c","publication_date":"2023-07-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2be89ce811","original_id":"vid_080","tier":"B","category":"API_KEY_THEFT","title":"HOW TO AVOID THE MOST DANGEROUS CS:GO SCAM!","summary":"A commenter says they were API scammed and contacted Steam Support, who allegedly told them it was their fault. The post does not include a verbatim Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=sLZcPUcNOHI","source_host":"www.youtube.com","source_status":"public_url","source_group":"d94aa9477b484d3d6c7c","publication_date":"2023-05-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e28822512","original_id":"vid_094","tier":"B","category":"HACK_THEFT","title":"así me robaron $20.000 de mi cuenta de Steam.","summary":"The user claims that $20,000 was stolen from their Steam account. No Steam Support reply or quoted support text is included.","quote":"","source_url":"https://www.youtube.com/watch?v=msAo1fru6to","source_host":"www.youtube.com","source_status":"public_url","source_group":"13b5f6bbb5b2b4607393","publication_date":"2025-11-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c508930849","original_id":"vid_066","tier":"B","category":"BAN_NO_REASON","title":"I GOT TRADE BANNED AGAIN XDDDD","summary":"The user reports getting trade banned again for two weeks and links a video about another trade ban. No Steam Support reply or explanation is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=qqdDh8AydBA","source_host":"www.youtube.com","source_status":"public_url","source_group":"870c58693d070126c7d5","publication_date":"2022-05-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7da4885fc","original_id":"vid_098","tier":"B","category":"HACK_THEFT","title":"Я Скачал ВИРУС… Мой STEAM Украли! Что со скинами в CS2?","summary":"The user says they downloaded a virus and their Steam account was hijacked during a CS2 stream: avatar changed, friends blocked, and an attempt was made to steal their CS2 inventory. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=dOczWJWJKKo","source_host":"www.youtube.com","source_status":"public_url","source_group":"2a09c4235474f5944411","publication_date":"2026-08-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79b0cfe48d","original_id":"vid_092","tier":"B","category":"HACK_THEFT","title":"CS:GO's most expensive inventory got hacked ($3million)","summary":"The post reports that the most expensive CS:GO inventory was hacked and deleted, with skins being moved through Steam. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=au1wY6DM67k","source_host":"www.youtube.com","source_status":"public_url","source_group":"927b72b99cf3b22879fa","publication_date":"2022-06-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1bf4ce0009","original_id":"vid_165","tier":"B","category":"HACK_THEFT","title":"Getting Trade Scammed | I'm Done.","summary":"The user complains about a TF2 trade scam involving an unusual hat and says they are done, but no Steam Support reply or action is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=uRbXesuEyZ0","source_host":"www.youtube.com","source_status":"public_url","source_group":"0b843739eae0f880848e","publication_date":"2016-02-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d455abdf01","original_id":"vid_096","tier":"B","category":"HACK_THEFT","title":"EXPOSING The Most Dangerous Scam in CS2","summary":"The post exposes a CS2 scam network, and a commenter says scammers impersonating Steam hacked and scammed their account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=Ie7nO-mmkEU","source_host":"www.youtube.com","source_status":"public_url","source_group":"189f95ea87971d66efe7","publication_date":"2026-08-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee8e8822b6","original_id":"vid_091","tier":"B","category":"HACK_THEFT","title":"here's how $100,000 in csgo skins got stolen","summary":"A CS:GO skins collector reportedly had their entire inventory stolen/scammed, with the post claiming the items were worth $100,000. No Steam Support reply or action is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=YTU6ViruqKY","source_host":"www.youtube.com","source_status":"public_url","source_group":"8ed6507de187762c1980","publication_date":"2022-12-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d1f5a87fb","original_id":"vid_109","tier":"B","category":"HACK_THEFT","title":"My STEAM Account got HACKED - Warning","summary":"The user reports that their Steam account was hacked and they no longer have access, warning others not to trade or interact with the account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=ZpW3UWgmxY8","source_host":"www.youtube.com","source_status":"public_url","source_group":"5c1d31663b213a5db620","publication_date":"2014-11-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec6b2dd71f","original_id":"vid_002","tier":"B","category":"HACK_THEFT","title":"How Steam Support Stole MILLIONS of Skins | TDM_Heyzeus","summary":"Post links to a TDM_Heyzeus video alleging Steam Support stole millions in skins. It contains no actual quoted Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=3yzyKPDPlQ0","source_host":"www.youtube.com","source_status":"public_url","source_group":"59eae13538727aa2f943","publication_date":"2024-01-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ee3d56990","original_id":"96e9j5","tier":"B","category":"HACK_THEFT","title":"EA deleted my Origin account and EA help is totally ignoring me.","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/96e9j5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a8a75bd14456566f962d","publication_date":"2018-08-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71f497c8b7","original_id":"vid_006","tier":"B","category":"RECOVERY_HIJACK","title":"УКРАЛИ АККАУНТ STEAM ЧЕРЕЗ ПОДДЕРЖКУ! КАК У МЕНЯ УКРАЛИ СТИМ, А ПОТОМ Я ЕГО ВОССТАНОВИЛ!","summary":"The user claims their Steam account was stolen through Steam Support and later restored it. The post contains no actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://www.youtube.com/watch?v=vEbxk8YT_Uw","source_host":"www.youtube.com","source_status":"public_url","source_group":"2d8e5870c1187aaf5e25","publication_date":"2022-01-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d19b503d51","original_id":"vid_007","tier":"B","category":"RECOVERY_HIJACK","title":"La CORRUPCIÓN que hay DENTRO de STEAM (soporte robando cuentas)","summary":"The post claims corruption inside Steam support, alleging that support steals accounts, and advises contacting Valve quickly. It does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=NUJRLoc1cxw","source_host":"www.youtube.com","source_status":"public_url","source_group":"9181bcc30845b0dfe65f","publication_date":"2025-02-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b0906079e","original_id":"vid_081","tier":"B","category":"API_KEY_THEFT","title":"i got API scammed..","summary":"ohnepixel's own account of being API-scammed - 'csgo skins gone'. 116k views. Uploaded 11 Jun 2021.","quote":"","source_url":"https://www.youtube.com/watch?v=Mx81bS1uAVM","source_host":"www.youtube.com","source_status":"public_url","source_group":"7e150b6957c4c31cedff","publication_date":"2021-06-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fcd92c0e75","original_id":"vid_075","tier":"B","category":"BAN_NO_REASON","title":"7 Day Ban? - CS:GO Rant","summary":"The user received a 7-day CS:GO matchmaking cooldown after a computer crash and rejoin. Steam Support replied that matchmaking bans are non-negotiable and automated, and that they cannot adjust the account status.","quote":"","source_url":"https://www.youtube.com/watch?v=NPXObsAaQXY","source_host":"www.youtube.com","source_status":"public_url","source_group":"6b9ecf304e14aba019d7","publication_date":"2014-05-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92e755f86b","original_id":"vid_095","tier":"B","category":"HACK_THEFT","title":"i lost $10,000 while sleeping...","summary":"User reports losing $10,000 after their PC was compromised by joining a Steam friend invite link exploiting a Golf Gang flaw, allowing a trojan to access emails and Discord and ban their Roblox account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=mAJND08OQww","source_host":"www.youtube.com","source_status":"public_url","source_group":"f064af59419d9158483a","publication_date":"2026-09-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c1c454611","original_id":"vid_097","tier":"B","category":"HACK_THEFT","title":"Getting my steam hacked by russian scammers","summary":"A Discord mod's Steam account was hacked by Russian scammers, and the poster contacted the scam group to learn how the scam works. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=EKPdg-aZ468","source_host":"www.youtube.com","source_status":"public_url","source_group":"9c19f1a717823910f521","publication_date":"2025-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e62e54ef4","original_id":"vid_087","tier":"B","category":"API_KEY_THEFT","title":"ВАЖНО!!! SCAM API KEY!!!","summary":"The user warns about a Steam API key scam and claims that enabling Family View can prevent a bot from working with the account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=RjV2UUZN7B0","source_host":"www.youtube.com","source_status":"public_url","source_group":"5f8ded1c0132b71f7c9f","publication_date":"2018-03-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63b0d5f4f4","original_id":"vid_100","tier":"B","category":"HACK_THEFT","title":"STEAM GUARD HACKED IT'S NOT SECURE! Bypass Exploit WARNING!","summary":"The post warns that Steam Guard/2FA can be bypassed and users can lose CS:GO/CS2/Rust skins without notifications. A commenter says they were hacked, made a ticket, and Steam Support said they could not do anything.","quote":"","source_url":"https://www.youtube.com/watch?v=G9QTgcJk2wM","source_host":"www.youtube.com","source_status":"public_url","source_group":"9b8f8829fbc8b935097f","publication_date":"2023-04-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05a1b0c54e","original_id":"vid_158","tier":"B","category":"HACK_THEFT","title":"New Scam Is Stealing HUGE Inventories IN 48 HOURS","summary":"The post is a promotional description of a video warning about a new QR code scam that steals CS2/Steam inventories within 48 hours. It contains no Steam Support reply or interaction.","quote":"","source_url":"https://www.youtube.com/watch?v=kpnXhSAwoC0","source_host":"www.youtube.com","source_status":"public_url","source_group":"3b59ffa6f9a6d524fb32","publication_date":"2024-04-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7e2347749","original_id":"vid_033","tier":"B","category":"HACK_THEFT","title":"(НЕ АКТУАЛЬНО) МОЖНО ЛИ ВЕРНУТЬ УКРАДЕННЫЕ СКИНЫ В STEAM (CS:GO, Dota 2) - ОТВЕТ НА ВОПРОС","summary":"The post is an outdated video description about whether stolen Steam skins can be returned, with links to scam/security material. It does not contain any quoted Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=K-nyVFg03og","source_host":"www.youtube.com","source_status":"public_url","source_group":"48c69ed6a477ac73f15b","publication_date":"2021-12-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-383679e10a","original_id":"vid_108","tier":"B","category":"HACK_THEFT","title":"How I Got Scammed (~$700): New Steam Scamming Technique","summary":"The user reports being scammed out of about $700 via a new Steam scamming technique and says they are taking a break from TF2 trading/videos. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=Ox53QScBbFQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"8561de0f7c18faec368b","publication_date":"2015-02-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7885b5a8a1","original_id":"vid_073","tier":"B","category":"BAN_NO_REASON","title":"Me banearon mi steam :( - Explicación","summary":"The user says their Steam account was banned and refers to a video explaining the ban while promoting channels and item sites. No Steam Support reply or Valve quote is included.","quote":"","source_url":"https://www.youtube.com/watch?v=Vt9Nx5DlNws","source_host":"www.youtube.com","source_status":"public_url","source_group":"5ee4f1fdba106830ac15","publication_date":"2022-11-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1bec01e42","original_id":"vid_055","tier":"B","category":"BAN_NO_REASON","title":"How My Permanent Steam Trade Ban Got Lifted/Removed! (2024 GUIDE)","summary":"A commenter reports a permanent CSGO trade ban after a 210 EUR Steam wallet/card chargeback and says Steam Support repeatedly told them it was permanently banned and nothing could be done. The original post is a guide about getting a permanent trade ban lifted but does not quote the unban message itself.","quote":"","source_url":"https://www.youtube.com/watch?v=WltXz4IzN40","source_host":"www.youtube.com","source_status":"public_url","source_group":"7e5c71ce6f7248404fe3","publication_date":"2020-07-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15ebbdef7b","original_id":"vid_056","tier":"B","category":"HACK_THEFT","title":"My Steam Account was Hacked/ Now Steam has Banned my Account","summary":"The user's Steam account was hacked and later recovered, but Lost Ark was permanently banned after the hacker used a credit card on file. The user says Lost Ark support found the evidence and video insufficient, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=qdRCV9PCwGw","source_host":"www.youtube.com","source_status":"public_url","source_group":"8f3b32632380bdb2b9ac","publication_date":"2022-05-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83924b5657","original_id":"vid_131","tier":"B","category":"HACK_THEFT","title":"[TIPS] How I Got My Hijacked Steam Account Back!","summary":"The user claims they got their hijacked Steam account back, but provides no actual Steam Support reply or details about what support said or did.","quote":"","source_url":"https://www.youtube.com/watch?v=WQ1wEMz59bo","source_host":"www.youtube.com","source_status":"public_url","source_group":"b9cf4565e51ad332d265","publication_date":"2017-05-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-354482e06c","original_id":"vid_072","tier":"B","category":"BAN_NO_REASON","title":"steam is BANNING players for this...","summary":"The post claims Steam silently added a rule that causes CS:GO players to be banned for nothing and urges users to check their API key. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.youtube.com/watch?v=_zTBv8lTN-g","source_host":"www.youtube.com","source_status":"public_url","source_group":"24dbe8078f56e509066a","publication_date":"2023-05-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b1409496f","original_id":"vid_127","tier":"B","category":"HACK_THEFT","title":"СПИ*ДИЛИ ВСЕ ВЕЩИ В СТИМЕ, DOTA 2, ЧТО ДЕЛАТЬ? МОЖНО ЛИ ВЕРНУТЬ? #Dota2scam #ДОТА2 #ScamDota2","summary":"The user reports that all Steam/Dota 2 items were stolen and asks what to do and whether they can be returned. The post contains only a video description and channel contact info, with no Steam Support reply quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=-f-XdXj7fZI","source_host":"www.youtube.com","source_status":"public_url","source_group":"94118975f9800fbc6404","publication_date":"2021-12-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aad000f0a6","original_id":"vid_050","tier":"B","category":"BAN_NO_REASON","title":"WHY i got TRADE-BANNED!","summary":"User received a permanent Steam trading suspension for a Trading Policy violation and is trying to identify the cause. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=WF2gEmwd_ms","source_host":"www.youtube.com","source_status":"public_url","source_group":"768fd379f75b37634114","publication_date":"2025-04-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3cf9bd70e1","original_id":"vid_049","tier":"B","category":"BAN_NO_REASON","title":"CS2 TRADE-BAN - Will I get my $ 130.000 Inventory back?","summary":"The user's Steam account was trade-banned for alleged trading policy violations, and they say multiple Steam Support tickets were closed with the same copy-paste reply. Steam Support did not restore the account/inventory and gave a canned response about community reports of item trade scams.","quote":"","source_url":"https://www.youtube.com/watch?v=HLtkpveu5mQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"13af6f79617da2e2f237","publication_date":"2025-05-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23fc6ca901","original_id":"vid_147","tier":"B","category":"HACK_THEFT","title":"Impersonating Valve employee scam, BE CAREFULL!","summary":"The user was contacted by someone impersonating a Valve employee, claiming the user was falsely reported for duping items and redirecting them to a fake 'Steam admin' with a Valve badge. The user suspects it is a scam and is waiting to see if they receive a VAC ban; no Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=f8lreyh37Fs","source_host":"www.youtube.com","source_status":"public_url","source_group":"78c2b1a62b114a479b3d","publication_date":"2020-04-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33563f9e19","original_id":"vid_125","tier":"B","category":"HACK_THEFT","title":"HOW I RECOVERED MY STEAM ACCOUNT FROM A PHISHING SITE!","summary":"The post is a guide about recovering a Steam account from a phishing site. It does not include any quoted reply from Steam Support or Valve.","quote":"","source_url":"https://www.youtube.com/watch?v=PDR7klixySs","source_host":"www.youtube.com","source_status":"public_url","source_group":"cfc89cb5dfce96c22dad","publication_date":"2018-07-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-114375d317","original_id":"vid_037","tier":"B","category":"HACK_THEFT","title":"Steam support or how to restore stolen items","summary":"The user’s account/items were stolen, and Steam Support said the account and things would return in about a week. After the account is returned, the user must open a new ticket to request item restoration.","quote":"","source_url":"https://www.youtube.com/watch?v=cRr365A3JKQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"ab066e65d48fa3d43307","publication_date":"2011-11-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6832f638c7","original_id":"vid_084","tier":"B","category":"HACK_THEFT","title":"STOP FALLING FOR THIS SCAM!!","summary":"The user warns new players about a scam that can steal entire CS:GO inventories. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.youtube.com/watch?v=RWw5lTwJ-3k","source_host":"www.youtube.com","source_status":"public_url","source_group":"5d0bb01818ca4f37e8a1","publication_date":"2023-02-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc91d18999","original_id":"vid_157","tier":"B","category":"HACK_THEFT","title":"THE NEWEST STEAM SCAM OF 2024 | ACCOUNTS & SKINS STOLEN | CS2","summary":"The post is a PSA/video description warning about a phishing scam used to steal Steam accounts and CS2 skins. It does not include any Steam Support reply or specific support interaction.","quote":"","source_url":"https://www.youtube.com/watch?v=hEATo78OAwQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"bce1e9f8e1b20a73c2c0","publication_date":"2024-02-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00c3022259","original_id":"vid_107","tier":"B","category":"HACK_THEFT","title":"CS:GO How I got Scammed for a $240 Knife - Paying It Forward - Bye Butterfly Slaughter","summary":"The post is about a CS:GO knife worth $240 being scammed. It contains no quoted Steam Support reply or described support action.","quote":"","source_url":"https://www.youtube.com/watch?v=2r_xSAVnblc","source_host":"www.youtube.com","source_status":"public_url","source_group":"f2b270c0d287faec6555","publication_date":"2017-01-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04d4404b5f","original_id":"vid_063","tier":"B","category":"BAN_NO_REASON","title":"I GOT COMMUNITY UNBANNED ON STEAM","summary":"The user claims they were community banned on Steam for no reason and says they got unbanned. The post does not include any verbatim reply from Steam Support/Valve.","quote":"","source_url":"https://www.youtube.com/watch?v=0P2vYmiWqH8","source_host":"www.youtube.com","source_status":"public_url","source_group":"f424c3d24f37fb3aaa0f","publication_date":"2023-03-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac33b5e4f5","original_id":"vid_113","tier":"B","category":"HACK_THEFT","title":"My Steam Account Got Hacked (And Why I Am Upset With Valve)","summary":"The user says their Steam account was hacked, they were locked out, and their phone number was removed. No Steam Support reply or quote is included in the post.","quote":"","source_url":"https://www.youtube.com/watch?v=G5GbBzG2jzI","source_host":"www.youtube.com","source_status":"public_url","source_group":"18200a6ad87df26e4875","publication_date":"2019-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e796a481f","original_id":"3t78j6","tier":"B","category":"HACK_THEFT","title":"In August, my PSN account was hacked and I found $500 in charges made on my card. Sony strings me along for a month, promising a full refund, but ultimately tells me that my only recourse is a chargeb","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/3t78j6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1ac569fc456d8828ba7f","publication_date":"2015-11-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-306f5a4d77","original_id":"vid_162","tier":"B","category":"API_KEY_THEFT","title":"Steam EXPOSED: The Steam Scam You Need to Know (Must-Watch) cs2","summary":"The user describes falling victim to a Steam scam involving API keys and claims Steam Support responded with automated responses and made minimal effort to help recover lost inventory. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=iUc8hkH8MM8","source_host":"www.youtube.com","source_status":"public_url","source_group":"ba9fbc978c48c3748744","publication_date":"2024-01-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b406ca836","original_id":"vid_088","tier":"B","category":"API_KEY_THEFT","title":"STEAM API KEY SCAM","summary":"The post warns about a new Steam API key scam and shares a scammer bot profile plus a YouTube video; it does not include any Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=DPnLlz36qYY","source_host":"www.youtube.com","source_status":"public_url","source_group":"5b8b1c9e79702bcc4728","publication_date":"2018-03-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e3ff8f339","original_id":"pp_7dfoqg","tier":"B","category":"HACK_THEFT","title":"An open letter to DICE, EA, and other devs: I am 19, and addicted to gambling","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/StarWarsBattlefront/comments/7dfoqg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0cd43a63f1ac5bd8fbe1","publication_date":"2017-11-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1be87a68ba","original_id":"vid_061","tier":"B","category":"BAN_NO_REASON","title":"How I got Community Banned on Steam....","summary":"The post is about a user receiving a Steam community ban and sharing a short story, with a commenter adding that their guide was removed and Steam Support said other users reported it. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=M9Y0U1t9AOI","source_host":"www.youtube.com","source_status":"public_url","source_group":"9080fd4acb4ebd2cf652","publication_date":"2021-04-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e160ab052","original_id":"pp_4q6xo5","tier":"B","category":"HACK_THEFT","title":"Activision's DMCA claim on ORION is legit. ORION's devs were deliberately misleading in order come off as victims.","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/4q6xo5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"11c05e83ecaa3a6d60be","publication_date":"2016-06-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e098ff17cd","original_id":"vid_130","tier":"B","category":"HACK_THEFT","title":"\"Steam Account Got Hacked\"......  How I Got My Account Back The Same Day, Safe, & Super Easy???","summary":"The post claims a Steam account was hacked and promotes a video/guide for getting it back, while warning against social-media recovery scams. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=XMWr6FLKcsQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"d6269c9d010aa9678dd4","publication_date":"2021-08-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9edf74dfb2","original_id":"8e6lox","tier":"B","category":"HACK_THEFT","title":"Head of CEVO's NA division gave his friends team a win in the second game of our match against them.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/8e6lox/","source_host":"www.reddit.com","source_status":"public_url","source_group":"108cfd6ea62d5e57faa9","publication_date":"2018-04-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06b66ab7e3","original_id":"vid_003","tier":"B","category":"HACK_THEFT","title":"Lies, Deception & Fraud | BIGGEST Scam in CSGO HISTORY! | Luke-Eats","summary":"The post promotes a video alleging that Steam Support stole millions and deleted accounts from CS:GO players involved in trading. It provides no verbatim Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=qB_cD_jCn80","source_host":"www.youtube.com","source_status":"public_url","source_group":"8353ae8eaf89851469db","publication_date":"2023-02-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91de9688cc","original_id":"pp_n494m5","tier":"B","category":"HACK_THEFT","title":"MAJOR Counter-Strike: Global Offensive update for 5/3/21 (1.37.8.9)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/n494m5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"56496a37c5a7530772b0","publication_date":"2021-05-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-097b3a4e17","original_id":"vid_001","tier":"B","category":"RECOVERY_HIJACK","title":"STEAM DESTEK HESABI DOLANDIRICIYA VERDİ!","summary":"The post claims a Russian hacker compromised Hawkeye's account, extorted 1 BTC, and that Steam Support made a verification error that handed the account to the scammer, leading to destruction of a $225,000 Katowice 2014 collection. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=Lf8off2pYAE","source_host":"www.youtube.com","source_status":"public_url","source_group":"3f8a470653484c7dad0d","publication_date":"2025-11-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-813b15ff0a","original_id":"vid_016","tier":"B","category":"BAN_NO_REASON","title":"Steam Support.. What a Joke.","summary":"A screenshot of the Steam desktop client displaying a red notification banner reading 'You have an alert from Steam Support' and a partially visible account lock alert popup window in the background behind a CS:GO inventory view.","quote":"","source_url":"https://www.youtube.com/watch?v=HExHWG38ueY","source_host":"www.youtube.com","source_status":"public_url","source_group":"54fc6cc808fa4daf20ce","publication_date":"2014-12-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-01ae0dd283","original_id":"vid_145","tier":"B","category":"HACK_THEFT","title":"The Steam Scam That's Plaguing Discord","summary":"The user describes being targeted by a Discord scam where people falsely report Steam accounts and offer help, and says they nearly lost everything after giving in. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=edhfkDXrIDE","source_host":"www.youtube.com","source_status":"public_url","source_group":"17742ed49addf083013e","publication_date":"2023-01-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df8af1ea6b","original_id":"vid_101","tier":"B","category":"HACK_THEFT","title":"My Steam Friend List Got Wiped","summary":"The user reports that their Steam friend list was wiped, Steam Guard 2FA was active but gave no notifications, and unauthorized credit card spending occurred. Steam Support reportedly said the account had been logged in for a month, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=6BdVOQ0IevA","source_host":"www.youtube.com","source_status":"public_url","source_group":"a0cc2a58c929dc9450b7","publication_date":"2024-05-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce5b1f06b7","original_id":"pp_3w0pw4","tier":"B","category":"HACK_THEFT","title":"MAJOR Counter-Strike: Global Offensive update for 12/8/15 (12/9/15 UTC, 1.35.1.2, Winter Update)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3w0pw4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f3f32f8108b4f8726bf","publication_date":"2015-12-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40962393b0","original_id":"3x2u7l","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam has \"stolen\" my map, contacting cs:go devs is impossible.","summary":"The user's CS:GO Workshop map became uneditable with an Access Denied error despite being listed as creator; they contacted Steam Support and others but received no response. A Valve developer later helped restore edit access.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3x2u7l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2926857b6780d24c9b5b","publication_date":"2015-12-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3f227cbd9","original_id":"vid_076","tier":"B","category":"HACK_THEFT","title":"🚨 VALVE LOCKED MY STEAM ACCOUNT... (PPG Virus Update)","summary":"The user says Valve locked their Steam account as a precaution after malware related to People Playground scraped cookies and Steam files. They mention an official Steam Support security notification email but do not quote any actual Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=Bn3V44T1Rto","source_host":"www.youtube.com","source_status":"public_url","source_group":"0108564a3e04c9e7e05e","publication_date":"2026-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2eca0897ac","original_id":"5na09n","tier":"B","category":"HACK_THEFT","title":"Microsoft and third party exclusives, something is not right and we should talk about it","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/5na09n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"127a75c4c6e9365e70cf","publication_date":"2017-01-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1472cb57f5","original_id":"vid_099","tier":"B","category":"HACK_THEFT","title":"Steam Account trotz 2-Stufen-Authentifizierung gehacked (Alles weg!)...🙄","summary":"The user reports that their Steam account was hacked despite two-factor authentication and that everything is gone; they do not know whether their games are still there. No Steam Support reply or action is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=j5DeDeTf8iU","source_host":"www.youtube.com","source_status":"public_url","source_group":"a6738d2fbd4cd29760b3","publication_date":"2022-06-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9670c296f0","original_id":"3w7w84","tier":"B","category":"HACK_THEFT","title":"Dont whine on here, send an email to ValvE. Worked with steam mods, why not now?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3w7w84/","source_host":"www.reddit.com","source_status":"public_url","source_group":"040443bbd9d5c690af63","publication_date":"2015-12-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61530bf31e","original_id":"1kuog7m","tier":"B","category":"API_KEY_THEFT","title":"r/Steam on Reddit: Warning to all Steam users: API Key scam can cost you your entire inventory — even if you're careful!","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1kuog7m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9bebe520016691b747b1","publication_date":"2025-05-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a13f3ff543","original_id":"pp_46mndh","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I'm being ignored by steam and this has been going on for over a year","summary":"The user was trade banned in November and says they have spent over a year trying to appeal/fight Steam Support, which they claim has ignored them. The post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/46mndh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d1086145ed9e2bbf2e6b","publication_date":"2016-02-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce0c0ac440","original_id":"1miap8v","tier":"B","category":"RECOVERY_HIJACK","title":"Ubisoft Gave My Hacked Account Back to the Thief — And Is Now Punishing Me for Trying to Get It Back","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/1miap8v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab30a5b8e0d0a368aff0","publication_date":"2025-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a5b87f684","original_id":"3o8tjy","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Getting ready to Sue Valve, talked to lawyer, filed some paperwork, frustrated to no end. [Rant]","summary":"The user's Steam account was possibly hijacked, and despite opening a support ticket and trying to contact Valve for three months, they received no response. Steam Support did not reply or confirm they were investigating.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3o8tjy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4dea3e3f72485468618d","publication_date":"2015-10-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a38e660d5","original_id":"pp_4by0o1","tier":"B","category":"HACK_THEFT","title":"Valve's Poor Support For Community Servers And Lack Of Communication","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4by0o1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b402c969c11f9645946a","publication_date":"2016-03-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ac46c0042","original_id":"pp_4zoibr","tier":"B","category":"HACK_THEFT","title":"Valve's Poor Support For Community Servers & Lack Of Communication (2nd Attempt)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4zoibr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9147276b77a41de903f5","publication_date":"2016-08-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a72ed8a15c","original_id":"vid_132","tier":"B","category":"HACK_THEFT","title":"How Steam Support Recovered My Account (Re-Upload)","summary":"The user's Steam account was hijacked after they entered credentials through a phishing link, with password, email, phone, and Steam Guard changed. Steam Support responded and recovered the account by issuing a temporary password; no items appeared to be stolen.","quote":"","source_url":"https://www.youtube.com/watch?v=kZszP73QhC0","source_host":"www.youtube.com","source_status":"public_url","source_group":"381244a874395e638a3d","publication_date":"2019-02-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b8810f44e","original_id":"vid_146","tier":"B","category":"HACK_THEFT","title":"The Fake Steam Report / Support Scam...","summary":"The user describes a fake Steam Support/report scam where a scammer accessed their account and demanded a password change. They say they reported it to Steam with video proof and other evidence, but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=Az3H0BKNqVE","source_host":"www.youtube.com","source_status":"public_url","source_group":"1742d0f5cecc918c142d","publication_date":"2021-02-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a23e1ea2b7","original_id":"pp_6vih00","tier":"B","category":"HACK_THEFT","title":"After 4400 games I literally dreamed about a Dota 2 match last night: It had a feeder in it and I woke up because I was too angry to continue sleeping. VOLVO FIX YOUR REPORT SYSTEM.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6vih00/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0dff53d5e4b605d5dad8","publication_date":"2017-08-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28a2c17bf6","original_id":"vid_103","tier":"B","category":"HACK_THEFT","title":"my steam account was hacked and I lost all of my skins... (READ DESC)","summary":"The user's Steam account was compromised through a scam on a CS workshop map, and their skins were stolen after a trade was redirected to a bot account. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.youtube.com/watch?v=2V0xo0KB238","source_host":"www.youtube.com","source_status":"public_url","source_group":"c170bf208a303647541b","publication_date":"2021-05-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62edb88a45","original_id":"vid_141","tier":"B","category":"HACK_THEFT","title":"I got scammed feat. The Steam Admin","summary":"The user says a \"friend\" falsely claimed they were reported for illegal purchases and gave a link to a fake Steam admin who tried to get their username to hijack their account. The user annoyed the scammer; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=tVqBQUl46LU","source_host":"www.youtube.com","source_status":"public_url","source_group":"4ccf530cf1e0a3490663","publication_date":"2020-06-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7440714965","original_id":"vid_062","tier":"B","category":"BAN_NO_REASON","title":"R.I.P. UselessChestMuscle - My Level 107 community banned Steam Profile","summary":"The user says their Steam profile was permanently community banned and deleted for an unspecified reason. They claim Steam Support repeatedly refused to answer when asked why they were banned, but no actual support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=X0eI7qWCYzU","source_host":"www.youtube.com","source_status":"public_url","source_group":"a4c5f4ec9c71ae926c1e","publication_date":"2018-01-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b5d28a485","original_id":"vid_134","tier":"B","category":"HACK_THEFT","title":"How Scammers Hacked My Steam Account (And How I Got It Back) | Don't Make My Mistake","summary":"The post describes a Steam account being compromised through social engineering/QR code and Steam Guard bypass, with inventory theft and recovery attempts. A commenter says Steam Support later changed their password after the account entered protection mode, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=PDvrQunUnXk","source_host":"www.youtube.com","source_status":"public_url","source_group":"fc87224e659bf8c5ae72","publication_date":"2026-01-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69daaf62a6","original_id":"pp_5wh8um","tier":"B","category":"HACK_THEFT","title":"Steam could use an option like \"Report : For misinformation on Store Page\"","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5wh8um/","source_host":"www.reddit.com","source_status":"public_url","source_group":"48d4c1fc370e81d2466b","publication_date":"2017-02-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69c2211f78","original_id":"vid_089","tier":"B","category":"API_KEY_THEFT","title":"New OPSkins Scam! API Hijacking Scam","summary":"The post only shares a video titled 'New OPSkins Scam! API Hijacking Scam' with no description or quoted Steam Support reply. It appears related to Steam API hijacking/theft, but no support response is provided.","quote":"","source_url":"https://www.youtube.com/watch?v=hwO2LthxVhM","source_host":"www.youtube.com","source_status":"public_url","source_group":"ed48fc52cea7f337a0fb","publication_date":"2017-12-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c39f7e64e","original_id":"yyo1r1","tier":"B","category":"RESTORE_REFUSED","title":"Just discovered that i never claimed the WR arcana. AMA","summary":"User missed claiming a Dota 2 WR arcana and contacted Steam Support; they initially said support could not help, but after a new ticket/email the item was eventually added to their account.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/yyo1r1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ed38c12749f2015ddd1","publication_date":"2022-11-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25f7f3fd24","original_id":"5hz94v","tier":"B","category":"HACK_THEFT","title":"Invoker in 7.00","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5hz94v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa233b19388de5c7a909","publication_date":"2016-12-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d1b63cddf","original_id":"3wd6hw","tier":"B","category":"HACK_THEFT","title":"The Dota 2 Workshop and Economy: Problems and Solutions","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3wd6hw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72a30355291210245d0c","publication_date":"2015-12-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac82868a28","original_id":"5kwwd6","tier":"B","category":"HACK_THEFT","title":"Full translation of LGD.Ruru Scandal","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5kwwd6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb13ca8e2a9ef71b3143","publication_date":"2016-12-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc56a1759c","original_id":"9cqety","tier":"B","category":"HACK_THEFT","title":"I'm looking for people to destroy my friend in Dota 2!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/9cqety/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8588398baee852743d7b","publication_date":"2018-09-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54d166eec6","original_id":"vid_048","tier":"B","category":"HACK_THEFT","title":"MY CSGO ITEMS STOLEN:( UPDATE GOT THEM BACK THANKS STEAM SUPPORT","summary":"The user reported stolen CSGO items after being hijacked and asked whether their proof was sufficient. They later updated that they got the items back thanks to Steam Support, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=6ixeW9f033E","source_host":"www.youtube.com","source_status":"public_url","source_group":"ba94fd9684b5ee97c51d","publication_date":"2015-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ec18c244b","original_id":"pp_5bpgsi","tier":"B","category":"BAN_NO_REASON","title":"10 Reasons Why CS:GO Doesn't Suck As Much As You Think","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/5bpgsi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5fbbd1f593ad9ec0e049","publication_date":"2016-11-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d98c8c29d","original_id":"5v8vk5","tier":"B","category":"HACK_THEFT","title":"Hero3: Everything wrong with Ancient Apparition, part 2/2","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5v8vk5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a058cfa40fd9854554e","publication_date":"2017-02-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f681f136b","original_id":"3tlv8j","tier":"B","category":"HACK_THEFT","title":"In October, my PSN account was stolen. This is the story of how he did it. (spoiler) I chatted with the hacker and he used Sony's customer service.","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/3tlv8j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"319b7bd48441e197207c","publication_date":"2015-11-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a53b1feb3d","original_id":"vid_112","tier":"B","category":"HACK_THEFT","title":"Steam Account Was Previously Stolen (but I Got it Back)","summary":"The user's Steam account was stolen and later recovered, but the hijacker removed friends and changed profile settings. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=c0ZDCA6DWOU","source_host":"www.youtube.com","source_status":"public_url","source_group":"ff0baf385b3d5cdb54de","publication_date":"2018-09-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a40bdae37","original_id":"4p70s4","tier":"B","category":"HACK_THEFT","title":"An analysis of breathing in DotA2: do heroes that breath faster live shorter lives?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/4p70s4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9daece20e03c098882cc","publication_date":"2016-06-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b5b0ea01d","original_id":"vid_133","tier":"B","category":"HACK_THEFT","title":"How to Start a Support Ticket for your STOLEN Steam Account","summary":"The user's Steam account was stolen, and they made a video explaining how to start a Steam Support ticket. They later updated that Steam Support returned the account to them the next morning.","quote":"","source_url":"https://www.youtube.com/watch?v=Xrq_bHcxKNI","source_host":"www.youtube.com","source_status":"public_url","source_group":"2a8221446fa940fc394e","publication_date":"2023-03-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f73241bc3","original_id":"vid_054","tier":"B","category":"BAN_NO_REASON","title":"I got PERMANENTLY trade banned... (NOT CLICKBAIT)","summary":"The user reports receiving a permanent Steam trade ban affecting CSGO/CSGO trading and says they have appealed with Steam Support, hoping the ban will be removed. The post does not include any actual reply or quote from Steam Support.","quote":"","source_url":"https://www.youtube.com/watch?v=XiHnEMCh66A","source_host":"www.youtube.com","source_status":"public_url","source_group":"e28eaeb0b19efc105a20","publication_date":"2020-05-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a0d68e749","original_id":"pp_ci4ikv","tier":"B","category":"HACK_THEFT","title":"[Team Fortress 2] A glitch caused some crates to have a 100% chance of unboxing an unusual. Cue the economy falling down.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/HobbyDrama/comments/ci4ikv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3146732a7dd95c2a02e2","publication_date":"2019-07-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8ba498729","original_id":"48kpnh","tier":"B","category":"HACK_THEFT","title":"My ultimate Major experience! Everything that has gone wrong so far.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/48kpnh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ba5a96fc5fc6a19069c4","publication_date":"2016-03-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d06e8a5ef7","original_id":"vid_009","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"This help request has been closed. Steam Support","summary":"The user wanted a refund of their original money, but Steam Support said they had no further information or assistance and closed the ticket, warning that further requests about the same issue would be closed without reply.","quote":"","source_url":"https://www.youtube.com/watch?v=oIGmN1XL5qI","source_host":"www.youtube.com","source_status":"public_url","source_group":"f0e29a5ef48bd55dfdb0","publication_date":"2021-05-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94d5ae8bba","original_id":"pp_32kkpc","tier":"B","category":"BAN_NO_REASON","title":"This is why Steam Customer Service deserve an F","summary":"A user complains on Reddit about receiving an unjustified trade ban despite having an active account with thousands of hours played and thousands of dollars spent. They mention eventually getting unbanned after a Steam employee contacted them directly.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/32kkpc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4057d31b6aef4ad31a48","publication_date":"2015-04-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e2f87e061","original_id":"vid_057","tier":"B","category":"BAN_NO_REASON","title":"I GOT HACKED/HIJACKED AND VAC BANNED MY STEAM ACCOUNT(solved)","summary":"The user reports their Steam account was hijacked/hacked and received a VAC ban, leaving them unable to chat or comment. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.youtube.com/watch?v=LGSQ90hsLUI","source_host":"www.youtube.com","source_status":"public_url","source_group":"6f1e6c3a4c86f3191d0b","publication_date":"2022-06-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9529dfaac7","original_id":"qcjr3i","tier":"B","category":"BAN_NO_REASON","title":"Valve got me a birthday gift, BANNED for a perpetual 24 hours.","summary":"The user reports receiving a Dota 2 ban with a 24-hour timer that resets on login, despite a perfect behavior score. They submitted a Steam Support ticket and say they got only a canned response, but the post does not quote the support reply verbatim.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/qcjr3i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c841287cc129feccf6e1","publication_date":"2021-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d78462e49","original_id":"pp_3co97d","tier":"B","category":"HACK_THEFT","title":"TF2Center exposed, please be aware of this.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/3co97d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9937557a4e4bd0478d3e","publication_date":"2015-07-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da928147d9","original_id":"5wv0ib","tier":"B","category":"HACK_THEFT","title":"A tribute to Morrowind - [long post] - and about 200 pictures of the game, recently modded.","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/5wv0ib/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f9dec91dca30d69bae07","publication_date":"2017-03-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76e25e3a7a","original_id":"7m1t7c","tier":"B","category":"HACK_THEFT","title":"Christmas as a theme in modern videogames","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/7m1t7c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a7341f49cb9804f1327","publication_date":"2017-12-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e10bc8348","original_id":"16yavji","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"The Compendium Update Deleted All Featured Stickers, Sticker Rows and Sticker Collection","summary":"The user lost over $300 of Dota 2 stickers after the Compendium Update deleted sticker rows and featured stickers. They contacted Steam Support, but the ticket was instantly closed without any information or reason.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/16yavji/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5a8919727a70dd3226f5","publication_date":"2023-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-59b55f3c95","original_id":"pp_4dr73y","tier":"B","category":"BAN_NO_REASON","title":"Is support like this really acceptable?","summary":"A user complains about receiving a VAC ban in Dota 2 and describes Steam Support's replies as dismissive and useless bot-like responses. They lost an account with thousands of hours and hundreds of dollars invested over nearly 5 years, and their appeal was completely ignored.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/4dr73y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"833feadef3fbd7f15b58","publication_date":"2016-04-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12d053dacc","original_id":"pp_6embmj","tier":"B","category":"BAN_NO_REASON","title":"[Discussion] Almost 3 Years ago, My Steam was banned with 2,000 Euros worth of Skins on it. Today, Gaben gave me justice.","summary":"The user says they bought a knife that may have been stolen, reported it to Steam Support, and was later permanently community banned for phishing/hacking. The user says Steam Support closed their ticket without a response and later replied that if they had been scammed, Steam could not do anything.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/6embmj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9930a43495590cbac0a0","publication_date":"2017-06-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae7a387c81","original_id":"149w5lt","tier":"B","category":"HACK_THEFT","title":"r/dota2 Blackout Update","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/149w5lt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87154bec2bcef2fe6bd9","publication_date":"2023-06-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a22d839d57","original_id":"vid_129","tier":"B","category":"HACK_THEFT","title":"How I got my Steam Account back from HACKER! [TF2 Scammer Story]","summary":"The post is a video description/story about recovering a hijacked Steam account from a hacker/scammer. It does not include any actual quoted reply from Steam Support or Valve.","quote":"","source_url":"https://www.youtube.com/watch?v=NdKpT7_ZOk8","source_host":"www.youtube.com","source_status":"public_url","source_group":"eebd26e8aaef830bb568","publication_date":"2019-05-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-873205f8cd","original_id":"e6il72","tier":"B","category":"BAN_NO_REASON","title":"Randomly faced bots in ranked, got banned","summary":"The user reports that after facing bots twice in Dota 2 ranked, two players in their stack were banned until 2038. They say Steam Support was useless, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/e6il72/","source_host":"www.reddit.com","source_status":"public_url","source_group":"49faa0e0e03886c9a5aa","publication_date":"2019-12-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c020a2003","original_id":"3kgmts","tier":"B","category":"HACK_THEFT","title":"Arc Warden - some insight on the (soon™) upcoming hero","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3kgmts/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a59d4dfc78bdec1b9ea","publication_date":"2015-09-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-769d626981","original_id":"66t7oh","tier":"B","category":"HACK_THEFT","title":"Confused by all of the CCGs gaining popularity recently? A review and discussion of CCGs like Hearthstone, Elder Scrolls Legends, Duelyst, etc.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/66t7oh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"70af7c87d77e78aba32e","publication_date":"2017-04-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f61892da38","original_id":"vid_126","tier":"B","category":"HACK_THEFT","title":"У меня украли аккаунт Steam! Что делать?","summary":"The user says their Steam account was stolen and shares a video with timestamps and social links. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.youtube.com/watch?v=x5VZfZa8NvA","source_host":"www.youtube.com","source_status":"public_url","source_group":"5ad04b4e8e96b39e4ee3","publication_date":"2026-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c43597d67","original_id":"vid_114","tier":"B","category":"HACK_THEFT","title":"I Got My Steam Account Back!","summary":"The user says they successfully recovered their Steam account with help from the original account owner and that their TF2 progress, items, and Steam Wallet balance are intact. The post does not include any quoted reply from Steam Support or Valve.","quote":"","source_url":"https://www.youtube.com/watch?v=EQtmF8MBUxY","source_host":"www.youtube.com","source_status":"public_url","source_group":"ebd759d861ef8dd760ac","publication_date":"2019-09-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a50a49f3c6","original_id":"vid_038","tier":"B","category":"RESTORE_REFUSED","title":"The Story Of How I Broke Steam and Got Scammed By Valve!","summary":"The user reports that their CS:GO inventory disappeared during a live stream while the game otherwise remained functional. According to a comment, Steam Support said the event was not possible and would not restore the items.","quote":"","source_url":"https://www.youtube.com/watch?v=oXFpUNozbqs","source_host":"www.youtube.com","source_status":"public_url","source_group":"cc082f904310c871cdf9","publication_date":"2019-08-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-420dceedf0","original_id":"1jd99pa","tier":"B","category":"HACK_THEFT","title":"Someone is constantly requesting funds from my credit card to my Steam wallet for MONTHS","summary":"User reports repeated unauthorized credit-card charges adding funds to their Steam wallet, totaling about $200 lost, and says they changed their password and emailed Steam Support but received no response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jd99pa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e531fafa86534e6d552c","publication_date":"2025-03-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-017cb67018","original_id":"vid_124","tier":"B","category":"HACK_THEFT","title":"My Steam Account Was Hacked! | esl-event.com New Phishing Attack","summary":"The post warns about a Steam account phishing attack via esl-event.com and includes links to Steam Support and an account recovery wizard. No actual reply from Steam Support/Valve is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=tTxlee1fax8","source_host":"www.youtube.com","source_status":"public_url","source_group":"5e3a7b3a779694faf808","publication_date":"2019-09-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56bb26f9e0","original_id":"vid_149","tier":"B","category":"HACK_THEFT","title":"Beware of Steam Scam (accidentally reported)","summary":"The poster warns about a Steam scam involving a friend “accidentally reporting” you and says they are trying to help Solarball Films get their hacked account back. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=oS8FZt9zHRs","source_host":"www.youtube.com","source_status":"public_url","source_group":"633f6873cd5e4d083bf4","publication_date":"2020-05-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cebe201543","original_id":"vid_043","tier":"B","category":"RESTORE_REFUSED","title":"Hacked account got stolen Items restored","summary":"A hacked account had 99 items traded away; the uploader reports that after recovering the account he received all 99 items back. Uploaded 8 Oct 2013.","quote":"","source_url":"https://www.youtube.com/watch?v=VeThew8B2lo","source_host":"www.youtube.com","source_status":"public_url","source_group":"f20792e21448fa31142f","publication_date":"2013-10-08","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d60d58654","original_id":"pwiybf","tier":"B","category":"HACK_THEFT","title":"Overwatch analysis - 1000 cases reviewed","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/pwiybf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e305ea4f4840a9a7cdf","publication_date":"2021-09-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc559c28db","original_id":"5pedlx","tier":"B","category":"HACK_THEFT","title":"Hi /r/Dota2. It's my birthday tonight and I got you a gift","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5pedlx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7910b691c82f646db18","publication_date":"2017-01-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da093b76b6","original_id":"vid_046","tier":"B","category":"HACK_THEFT","title":"Thank you Steam Support!","summary":"The user got phished about a week ago and later received an email from Steam saying everything from the phishing incident was restored. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=xMR-zUya4Ak","source_host":"www.youtube.com","source_status":"public_url","source_group":"96b1234fb83250749371","publication_date":"2013-08-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-510564dcee","original_id":"ddjank","tier":"B","category":"BAN_NO_REASON","title":"Banned for no reason :(","summary":"The user says they were permanently banned with no reason and believes it is a mistake. They tried Steam Support but received no reply, and later say Support did not help and they think it was a copy-paste response.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ddjank/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b11b2f17219ad5ece418","publication_date":"2019-10-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-dbb85b704b","original_id":"7qvahz","tier":"B","category":"HACK_THEFT","title":"Pure Reflex and some inside information!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/7qvahz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b07ea48aae36600cd113","publication_date":"2018-01-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5572d0e9a7","original_id":"z6p1ws","tier":"B","category":"HACK_THEFT","title":"Is Dota Really Balanced? A Statistical Anlaysis.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/z6p1ws/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c3866a03377efc27ee37","publication_date":"2022-11-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b781ce3e29","original_id":"pp_qf143w","tier":"B","category":"BAN_NO_REASON","title":"DO NOT upvote Steam reviews that promote R18 patch for visual novels.","summary":"The user's Steam account was suspended after they upvoted a review linking an R18 patch. Steam Support reportedly sent a standard reply, gave them a new password, and restored the account, but did not explain the suspension or the upvote bans.","quote":"","source_url":"https://www.reddit.com/r/visualnovels/comments/qf143w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"edab235dd2523edf0b18","publication_date":"2021-10-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ee7d9aba0","original_id":"33r49e","tier":"B","category":"HACK_THEFT","title":"After a month my account got finally got unlocked, I asked why it was locked to begin with. The next day, ALL my accounts, including the one just unlocked, got ip-banned/locked. This was a month ago.","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/33r49e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97507d7e93cfc36cfbd4","publication_date":"2015-04-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f27436554","original_id":"5f5xnc","tier":"B","category":"HACK_THEFT","title":"[Guide] A complete breakdown of items for supports.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5f5xnc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"332c2997ade7fa02f84a","publication_date":"2016-11-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18d4008e86","original_id":"3yco5i","tier":"B","category":"HACK_THEFT","title":"Lost €3000 worth of TF2 goods due to compromise despite maximum security, can't get it restored, absolutely lost","summary":"The user lost about €3000 worth of TF2 items after a second account compromise despite maximum security; they initially said Steam would not restore items due to its one-time restore policy, but later edits say Valve looked into it and restored most items.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/3yco5i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e46c5f24ae763d7f5a5","publication_date":"2015-12-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-418380e2a1","original_id":"dcut6c","tier":"B","category":"BAN_NO_REASON","title":"Randomly banned forever for NO REASON :/","summary":"A Dota player was banned until 2038 after a crash despite high conduct and low reports, and noted spending $1633.95 on the account. The update says Steam Support replied that a matchmaking restriction error affected many accounts and had been identified and removed.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/dcut6c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f6ffb18e7fe3cf6002d","publication_date":"2019-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd1e0596f8","original_id":"3r9fg5","tier":"B","category":"HACK_THEFT","title":"Dota 2 Cosmetics stolen: Shamelessly using community to help!","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3r9fg5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ddfd2736e49601d70ac","publication_date":"2015-11-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-556dbf8acc","original_id":"m5wo06","tier":"B","category":"HACK_THEFT","title":"How to DEFEND yourself against Script/Hack Lag input abuse (massive freezing/lag and unable to act).","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/m5wo06/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0be49b504eda84575f2f","publication_date":"2021-03-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ef1f81c22","original_id":"92qb3b","tier":"B","category":"HACK_THEFT","title":"By far, most advanced scam I have ever encountered.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/92qb3b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd6f1d9fa37dadc81f57","publication_date":"2018-07-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-adaf476026","original_id":"vid_010","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"This is How steam Respond To your valuable Help Ticket.@Valve@Steam @valve-live-channel","summary":"The user's main Steam account was locked for allegedly advertising account sales, and they say Steam Support repeatedly sent the same copy-paste response without reviewing the appeal. The post does not include a verbatim Steam Support quote.","quote":"","source_url":"https://www.youtube.com/watch?v=FxaRFfkW-vA","source_host":"www.youtube.com","source_status":"public_url","source_group":"314e679b1431d7747dbe","publication_date":"2025-08-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f7804cccd","original_id":"mxrmgr","tier":"B","category":"HACK_THEFT","title":"Overwatch Review - My first 300 cases","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/mxrmgr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77a5f534995d6548cf86","publication_date":"2021-04-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b05cf323cc","original_id":"pp_4fhoix","tier":"B","category":"HACK_THEFT","title":"Time to get serious. [PC Matchmaking Stuff]","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/darksouls/comments/4fhoix/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2816012300578a31d7fc","publication_date":"2016-04-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86b971bdda","original_id":"1i6ftyc","tier":"B","category":"HACK_THEFT","title":"So, I got hacked","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1i6ftyc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e18b42ab3a39bb54885","publication_date":"2025-01-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e27aacf80","original_id":"5lggmj","tier":"B","category":"HACK_THEFT","title":"Fallout 1 Still Holds Up 20 Years Later","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/5lggmj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1571bee75102293c0557","publication_date":"2017-01-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca1edd8f26","original_id":"14x95c9","tier":"B","category":"HACK_THEFT","title":"[deleted by user] : r/Steam","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/14x95c9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"40085da22d173f5fc391","publication_date":"2023-07-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-757c8fc8c6","original_id":"pp_rua2gg","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Someone managed to hack my account and sold my items to the market, and used the profits to buy a common Mirana Bow, to a seller named \"Karla\". How can someone do this?? I have Steam Guard enabled on","summary":"The user's account was compromised despite Steam Guard, resulting in $6 worth of marketable items being sold on the Community Market to buy a cheap Mirana Bow from a specific user. The user contacted Steam Support and is awaiting a response.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/rua2gg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4a5cd139211fc4b20b66","publication_date":"2022-01-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24b13d329d","original_id":"6ipa2w","tier":"B","category":"BAN_NO_REASON","title":"Skins marketplace accounts trade banned. ALL ITEMS RIP","summary":"LootMarket's Steam bot accounts were trade banned on June 19, leaving thousands of users' items inaccessible. The post says Steam Support advised them to contact Valve's legal department by postal mail, but no verbatim support reply is quoted and no meaningful explanation was received.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6ipa2w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"917faf48dc4d29a10f60","publication_date":"2017-06-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-098dc14c88","original_id":"pp_6ok4tx","tier":"B","category":"HACK_THEFT","title":"The Importance of Market Fit: Things I Wish I Knew Before Developing a Puzzle-Platformer.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedev/comments/6ok4tx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9606d2eb0033c597b839","publication_date":"2017-07-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad7a0fa778","original_id":"8usgl3","tier":"B","category":"HACK_THEFT","title":"You think faceit mods are bad? let me tell you about JDL admins","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8usgl3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"626676f1b39e3a1554ab","publication_date":"2018-06-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1bfabc1717","original_id":"51z9ik","tier":"B","category":"HACK_THEFT","title":"Hey guys, my Dota 2 playing card set is complete!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/51z9ik/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6e962eb142c38c96d65","publication_date":"2016-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1144535221","original_id":"pp_oib6l8","tier":"B","category":"HACK_THEFT","title":"The State of the Meme - a TA of all your favorite, amazing, can't possibly fail investments! (GME, AMC, BB, BBBY, CLOV, SPCE, RKT, WOOF)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/wallstreetbets/comments/oib6l8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e9ffe506d2c9300a83e","publication_date":"2021-07-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f71912f07b","original_id":"2wky98","tier":"B","category":"HACK_THEFT","title":"CSGO Fps Guide and other .. things","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2wky98/","source_host":"www.reddit.com","source_status":"public_url","source_group":"786a8acc218e0489ea79","publication_date":"2015-02-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2a356bf74","original_id":"7uwiqp","tier":"B","category":"HACK_THEFT","title":"PUBG bans for false positive, refusal to investigate or explain","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/7uwiqp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cafdccb1fd1568879a37","publication_date":"2018-02-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38d2d6a38a","original_id":"3l1ufl","tier":"B","category":"HACK_THEFT","title":"What Invoker really needs, from the perspective of the rank 60 Invoker with 1,300 games.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3l1ufl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad91499929f42e3efc64","publication_date":"2015-09-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-884615b266","original_id":"vid_013","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support refuses to help me","summary":"The user reports ongoing competitive cooldowns for six weeks and says Steam Support has not responded to multiple tickets or a refund request. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=u-oajtw5pbw","source_host":"www.youtube.com","source_status":"public_url","source_group":"c6c275cdbdbe6f93a1e7","publication_date":"2015-02-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0703acfb80","original_id":"vid_058","tier":"B","category":"BAN_NO_REASON","title":"Steam Can Punish You for Getting Hacked","summary":"The post discusses how a stolen Steam account used for cheating can receive a permanent VAC ban, with the owner held responsible under Steam policy and support unable to manually remove VAC bans unless Valve finds the detection incorrect. It contains no actual quoted Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=vP9QPKkqxiI","source_host":"www.youtube.com","source_status":"public_url","source_group":"487baaaecbea7bd3e706","publication_date":"2026-07-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d84e454943","original_id":"vid_139","tier":"B","category":"HACK_THEFT","title":"Valve Admin scammed me ! / Message for Steam","summary":"A victim titles his video 'Valve Admin scammed me' - the impersonation scam's whole premise - reporting his inventory gone. Uploaded 31 Jan 2017.","quote":"","source_url":"https://www.youtube.com/watch?v=FZdEXnPD6WQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"7f7cef31de949fbe1ba8","publication_date":"2017-01-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdb3481b66","original_id":"5gqfrb","tier":"B","category":"HACK_THEFT","title":"Valve might not be bringing back Recent Games, but DotaBuddy just got its first update! Now you can view GPM/XPM of every player's games, along with win/loss, K/D/A and MMR. This patch also includes g","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5gqfrb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d137cd393b3f36688783","publication_date":"2016-12-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-508ca9aa1c","original_id":"974cpd","tier":"B","category":"HACK_THEFT","title":"The International 2018 in Vancouver FAQ (Updated!)","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/974cpd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0cf34495306710aedde1","publication_date":"2018-08-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93c3c46347","original_id":"4h0xvd","tier":"B","category":"HACK_THEFT","title":"Refuse To Purchase New DotaTV Tickets","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/4h0xvd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3a5f7839dccb30a5408","publication_date":"2016-04-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f71c663b70","original_id":"pp_2putl6","tier":"B","category":"HACK_THEFT","title":"My Steam inventory was stolen a few months ago, yesterday Steam support helped me get it all back. This is how much I have to spend on the Steam sale after I sold my CSGO knife :D","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/2putl6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13845dcc2e884078aeef","publication_date":"2014-12-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd7cfc66ee","original_id":"vid_045","tier":"B","category":"HACK_THEFT","title":"GOT ITEMS BACK! STEAM SUPPORT I LOVE YOU!","summary":"The user was hacked by a Russian a month ago and later received an email; Steam Support restored the exact same items, including nametag.","quote":"","source_url":"https://www.youtube.com/watch?v=uMLKzX-78QQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"f6a4634607ab29a1313d","publication_date":"2015-01-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d78af4d3dc","original_id":"3tyljf","tier":"B","category":"HACK_THEFT","title":"Albion Online AMA with the developers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/3tyljf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a32a50dab64df33219e","publication_date":"2015-11-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-904d3e7e7e","original_id":"pp_rzl3ew","tier":"B","category":"HACK_THEFT","title":"Lost all my skins (Over $600 worth)","summary":"The user returned from vacation to find their Steam Guard removed, unauthorized logins from Moscow/France, and all skins traded to an off account. They submitted a Steam Support ticket but the post contains no actual quoted reply from Steam Support; they only fear or expect that items will not be restored.","quote":"","source_url":"https://www.reddit.com/r/playrust/comments/rzl3ew/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5a96136af443587cb9dd","publication_date":"2022-01-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e4f39a330","original_id":"zj61xd","tier":"B","category":"HACK_THEFT","title":"The Last Flame - Hotloop - Roguelike Auto-Battler with a heavy focus on hero and team building","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/zj61xd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2250eaa66197796b5c20","publication_date":"2022-12-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5daf4eff2","original_id":"vid_116","tier":"B","category":"HACK_THEFT","title":"MY STEAM ACCOUNT GOT HIJACK/HACKED!","summary":"The user reports that their Steam account was hijacked, likely after visiting sketchy trade sites. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=tV-S1vzwZDU","source_host":"www.youtube.com","source_status":"public_url","source_group":"7ec0bcb43df3b6e31bfb","publication_date":"2019-03-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1884192384","original_id":"pino13","tier":"B","category":"RESTORE_REFUSED","title":"PSA for a few hat collectors here: Do NOT buy Emblem of Divinity. It will disappear the moment you launch the game.","summary":"User reports that the Emblem of Divinity item disappears immediately on launching the game despite no red expiration mark, and says Steam Support will not act or remove it from the market. No direct Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/pino13/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f60cdbde4ecec6982d96","publication_date":"2021-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a7b002318","original_id":"5xnzh1","tier":"B","category":"HACK_THEFT","title":"Hi everyone, my name is Cristian and I will be one of the Open Qualifiers admins.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5xnzh1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"68538c96d617a955b222","publication_date":"2017-03-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cda0c1f8a6","original_id":"1jxnmu6","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Is this real or a scam attempt","summary":"The user describes a suspected scam in which someone claims to have accidentally reported them to Steam Support and tells them to contact a Discord 'developer,' with a screenshot threatening account deletion in 24 hours. Commenters identify it as a scam/Inspect Element fake; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jxnmu6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"56f47a81630c4efb8b60","publication_date":"2025-04-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdfaa52065","original_id":"6knd2p","tier":"B","category":"HACK_THEFT","title":"A History of Rockstar Games","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/6knd2p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d151355f6f3e31b91205","publication_date":"2017-07-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d94f3dcb0","original_id":"vid_122","tier":"B","category":"HACK_THEFT","title":"My Steam account got hacked... (READ THE DESCRIPTION)","summary":"The user reports that their Steam account got hacked and mentions that another involved account was hijacked, asking others not to attack that person. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=5pVQ_DnUaWY","source_host":"www.youtube.com","source_status":"public_url","source_group":"ad7de7957de7cf0be3d7","publication_date":"2018-09-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ae2e9cdf4","original_id":"95cupe","tier":"B","category":"HACK_THEFT","title":"The International 8 Pubstomps Thread","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/95cupe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e728a45d984f139b515b","publication_date":"2018-08-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f0c380394","original_id":"1psipj5","tier":"B","category":"HACK_THEFT","title":"Steam's screenshot popup shows a game you can't buy ...","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1psipj5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7f774aa81d821ac525f0","publication_date":"2025-12-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-512d1c19ec","original_id":"nq1ebi","tier":"B","category":"HACK_THEFT","title":"DPC CN 21 Analysis: Why LGD.NothingToSay played an out-of-meta Lina mid against VG and how did he made it work","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/nq1ebi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fd668c298c47dfe4d6f4","publication_date":"2021-06-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26b2dbf1bb","original_id":"3l43kl","tier":"B","category":"HACK_THEFT","title":"PSA For those attending ESL NY, consider cosplay! Free ticket to the event plus $5000 in prizes","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3l43kl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34e6b3ecaa183a291e7b","publication_date":"2015-09-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35d5caaa69","original_id":"vid_022","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"STEAM SUCKS!! DO NOT USE I GOT HACKED","summary":"The user says their Steam account was hacked and that Steam Support would not listen to their case; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=FYoTjyTcRvQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"04f4134f2934e4797cd7","publication_date":"2021-03-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f389ef910","original_id":"77tb3v","tier":"B","category":"HACK_THEFT","title":"The Dota 2 wiki, among all others hosted on Gamepedia, will require a Twitch account starting from November","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/77tb3v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"156c02961da9be887b42","publication_date":"2017-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a46b6fee1","original_id":"3ncwfe","tier":"B","category":"HACK_THEFT","title":"To this day, 123 days I'm not able to trade","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3ncwfe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c3524cded7d7c842adfa","publication_date":"2015-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a05c9233b","original_id":"pp_5mdpb9","tier":"B","category":"HACK_THEFT","title":"An affirmative business case for Valve to open source the Steam Controller software","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamController/comments/5mdpb9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b17eb71c0d38b62cfebc","publication_date":"2017-01-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18533fb265","original_id":"vid_154","tier":"B","category":"API_KEY_THEFT","title":"How to Fix Fake Steam Support Chat Scam In Counter-Strike 2 ✅","summary":"The post is a step-by-step security guide warning about fake Steam Support chat scams in Counter-Strike 2 that pressure users into item transfers, often via compromised sessions or unauthorized API keys. It does not include any actual Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=2O6vFowIgew","source_host":"www.youtube.com","source_status":"public_url","source_group":"f2cd73063995905de35c","publication_date":"2026-08-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b89f60bfbb","original_id":"pp_akg7d6","tier":"B","category":"BAN_NO_REASON","title":"[Discussion] ~$7000 trade banned, steam support refuses to help","summary":"A user discusses receiving a trade ban on an alt account with approximately $7000 in items and states that Steam Support refused to help or provide specific reasons for the ban. The user describes their attempts to appeal the ban and the subsequent closure of their support tickets without resolution. This submission consists of user-written commentary rather than direct support evidence.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/akg7d6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9667861546046b91e796","publication_date":"2019-01-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-65fa05d840","original_id":"vid_172","tier":"B","category":"HACK_THEFT","title":"Steam Support After One Hacker Complaint","summary":"A meme post depicts a user reporting a hacked Steam account and Steam Support only giving a generic automated acknowledgment. No actual quoted Steam Support reply is provided.","quote":"","source_url":"https://www.youtube.com/watch?v=mEPkaDp__OY","source_host":"www.youtube.com","source_status":"public_url","source_group":"21945a3465f8d07a6192","publication_date":"2026-02-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0381bc0a3","original_id":"jt0ncn","tier":"B","category":"BAN_NO_REASON","title":"Lifetime Ban Without Reason (also without any prior bans)","summary":"The user reports receiving a lifetime Dota/Steam ban without prior bans and says Steam Support replied twice without providing resolution or details. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/jt0ncn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1230b77798f81140cdfd","publication_date":"2020-11-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df112c2d60","original_id":"1pth02l","tier":"B","category":"HACK_THEFT","title":"Banned for life for playing a tutorial.","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1pth02l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ef5ccb0c9f5f1f01d6d","publication_date":"2025-12-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3debca73d2","original_id":"8kndu0","tier":"B","category":"HACK_THEFT","title":"From Legend 5 to Divine 2: The Complete Spectre Spammer’s Guide (1200+ Spectre Games Played)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8kndu0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"345fea2e0f3837149075","publication_date":"2018-05-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f079b0e71","original_id":"5xn0cx","tier":"B","category":"HACK_THEFT","title":"Kiev Major 2017: Open Qualifiers Mini Survival Guide","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5xn0cx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3b2f1a25665d75a1547","publication_date":"2017-03-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-088a7dcca5","original_id":"vid_111","tier":"B","category":"HACK_THEFT","title":"[FIXED] My Steam account got hacked because I'm an idiot","summary":"The user says their Steam account was scammed/hacked because they fell for red flags. Steam Support responded and reinstated the account, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=lHQtS6phEhg","source_host":"www.youtube.com","source_status":"public_url","source_group":"13ec69085e7a68da797c","publication_date":"2021-06-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eec55c355d","original_id":"pp_3cxljz","tier":"B","category":"RESTORE_REFUSED","title":"Steam Inventory Hijacked","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3cxljz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4932414d1c03f260fb69","publication_date":"2015-07-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24cffddd70","original_id":"vid_030","tier":"B","category":"HACK_THEFT","title":"Somebody Stole All Of My Skins From My Steam Account!","summary":"The user reports that over $500 worth of skins and items were stolen from their Steam account after accepting random friend requests, and says Steam won't help. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=3nBhOiWy--c","source_host":"www.youtube.com","source_status":"public_url","source_group":"821237d5e9c58532defd","publication_date":"2023-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-807735c285","original_id":"pp_1mx09vi","tier":"B","category":"HACK_THEFT","title":"Europe as of 1900","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/imaginarymaps/comments/1mx09vi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"577f63969ac2a4227bbb","publication_date":"2025-08-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34252c53bf","original_id":"pp_6j2i37","tier":"B","category":"HACK_THEFT","title":"/r/Steam Official Steam Summer Sale 2017 Day 2 Thread!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/6j2i37/","source_host":"www.reddit.com","source_status":"public_url","source_group":"126203a8d3927c7425c8","publication_date":"2017-06-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc6b43732d","original_id":"oxnfdr","tier":"B","category":"BAN_NO_REASON","title":"Permanently banned today and have zero clue why","summary":"The user was permanently banned from Dota 2 and did not know why, mentioning use of Overwolf. Steam Support later reinstated the account as a one-time courtesy and warned about third-party software, but no direct support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/oxnfdr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"73ea6810172f47399d14","publication_date":"2021-08-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-257dfd1c50","original_id":"vid_123","tier":"B","category":"HACK_THEFT","title":"My steam account got hacked, here's what you can do if the same happens to you.","summary":"The user reports that their Steam account was hacked and offers advice in a video, but no Steam Support reply or additional details are included beyond the title.","quote":"","source_url":"https://www.youtube.com/watch?v=zVC2T9OLv2w","source_host":"www.youtube.com","source_status":"public_url","source_group":"24d16d526ad3649eda76","publication_date":"2021-02-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ee988c552","original_id":"vid_153","tier":"B","category":"HACK_THEFT","title":"How I almost fell for a steam support scam (Epicly trolled the scammer!!)","summary":"The user describes almost falling for a Steam Support scam and now hopes Steam Support can recover their account without losing purchases. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=1wuRMUGRRrU","source_host":"www.youtube.com","source_status":"public_url","source_group":"499d86c45d32245769bc","publication_date":"2022-07-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c99e6381a1","original_id":"3nadp2","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"New Information on 4/16/2015 Ban - 168 days banned.","summary":"The user reports an 11-year-old Steam account was VAC banned after a possible malware infection from a game server. They submitted a support ticket and repeatedly emailed Valve, but Steam Support has not responded.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3nadp2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc834fb36d18f74cff6a","publication_date":"2015-10-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-801444fa95","original_id":"o94sbf","tier":"B","category":"HACK_THEFT","title":"I just got hacked 15 mins ago.","summary":"The user was hacked after entering credentials on a fake site; the attacker changed the email, phone number, and disabled the authenticator. The user filed a Steam support ticket and later recovered the account, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/o94sbf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2efe1b395eb3e47c0fff","publication_date":"2021-06-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-290aaf21d6","original_id":"pp_10vc86r","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Q] i got an absurd reply from steam support on my acount alert. i have more than 150k$ worth on inventory. 12k+hrs in csgo . they said they will not unlock my account. what should i do now? im shatte","summary":"A user opened a Steam Support ticket after receiving an account restriction for fraudulent activity following the sale of Antwerp stickers on the Community Market. Over the span of five days, the user submitted four messages requesting clarification, but Steam Support provided no reply.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/10vc86r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"40d33c7fd60121f63626","publication_date":"2023-02-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6cb3206de8","original_id":"vid_120","tier":"B","category":"HACK_THEFT","title":"My Steam Got Hacked?! + Real Life Problems","summary":"The post title claims the user's Steam account got hacked and mentions real-life problems, but it provides no details of a Steam Support interaction or quoted reply.","quote":"","source_url":"https://www.youtube.com/watch?v=Svw62VfBYtU","source_host":"www.youtube.com","source_status":"public_url","source_group":"2604dedf1b95e9418543","publication_date":"2016-04-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77cefd6f97","original_id":"pp_aunnrq","tier":"B","category":"HACK_THEFT","title":"Got a warning from Steam for calling Xi Jinping Winnie the Pooh. I bet you could call Trump all sorts of names though and it'd totally be okay. Steam support now outsourced to China? lol","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/KiAChatroom/comments/aunnrq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c9d91738d01e09d3388","publication_date":"2019-02-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4843505e44","original_id":"vid_102","tier":"B","category":"HACK_THEFT","title":"My Steam got hacked.","summary":"The user reports their Steam account was hacked and items were traded away without their approval despite email verification. No Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=84-xHdANAlY","source_host":"www.youtube.com","source_status":"public_url","source_group":"7c252929c5d6c94ce7e1","publication_date":"2015-12-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ee90b4256","original_id":"3vljb3","tier":"B","category":"HACK_THEFT","title":"The Ramifications of Valve’s Upcoming Trade Holds","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3vljb3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16138d95f18c624910fc","publication_date":"2015-12-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-09032a45e1","original_id":"vid_137","tier":"B","category":"HACK_THEFT","title":"I got hacked and scammed by fake steam support","summary":"The user says they were hacked and scammed by fake Steam Support and asks for help recovering their Steam account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=vQIZizXOytY","source_host":"www.youtube.com","source_status":"public_url","source_group":"93bb69fb236968cc9174","publication_date":"2025-03-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-346a6be282","original_id":"pp_48501p","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support gave my account to someone else","summary":"A Reddit user describes how Steam Support accidentally gave their account to another user during a separate account recovery, and how they received unhelpful responses when asking for an explanation.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/48501p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2ee8abb8bfde4133974","publication_date":"2016-02-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a921a240d","original_id":"1w16ykd","tier":"B","category":"RESTORE_REFUSED","title":"Steam locked my 15 year old account over $3 and a chargeback that never happened.  They now want me to prove it with a certified letter or if it happens again I could lose my account forever.","summary":"User says Amex found no dispute and asks Steam to claim the money and restore their account. Steam Support says it is investigating, then states Steam does not initiate payment disputes; it removed the account lock as a one-time gesture but will not give access to disputed content unless the chargeback is canceled and funds returned to Steam, and warns of a permanent ban on the payment method.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w16ykd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00f16f61c86b14351783","publication_date":"2026-08-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e51af9c493","original_id":"pp_5d5d5x","tier":"B","category":"HACK_THEFT","title":"TIFU: By Playing CS:GO in Computer Class at my School.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tifu/comments/5d5d5x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c3911659284c527cdaf1","publication_date":"2016-11-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9847c6ed3c","original_id":"3tzdi8","tier":"B","category":"HACK_THEFT","title":"JDL Trial Admin contradicting himself and forcing us out of a chance to reach Division 2","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3tzdi8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e1a4c3e2cbc62154a306","publication_date":"2015-11-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9903b072bd","original_id":"vid_041","tier":"B","category":"HACK_THEFT","title":"I got scammed lol, Steam Support","summary":"The user says they got scammed during a Steam trade and posts a video as evidence for Steam Support. The post contains no actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://www.youtube.com/watch?v=CRGZerk31Y0","source_host":"www.youtube.com","source_status":"public_url","source_group":"b7eca53e5a5dde35a58b","publication_date":"2018-11-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c865d7c2e7","original_id":"3xvy0y","tier":"B","category":"HACK_THEFT","title":"Revisiting a special holiday analysis: does the onset of the Christmas season influence pick rates of arguably festive heroes?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3xvy0y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5315a70412ed6e91283","publication_date":"2015-12-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-21a61b0b36","original_id":"34ep1r","tier":"B","category":"HACK_THEFT","title":"Konami issues from the perspective of a die-hard DDR fan.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/34ep1r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bbc4729c7fdc484251ec","publication_date":"2015-04-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28b56aa4d4","original_id":"vid_140","tier":"B","category":"HACK_THEFT","title":"I almost got scammed, but lost my Steam Account in the process","summary":"The user says they almost got scammed but lost their Steam account after being directed to contact a fake \"Steam Admin.\" A commenter describes the same ruse happening to a friend; no Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=dPPXzw_kMII","source_host":"www.youtube.com","source_status":"public_url","source_group":"8a0a75fbcf1a4eb05e7b","publication_date":"2020-01-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f2e47a6ce","original_id":"m5jqrd","tier":"B","category":"HACK_THEFT","title":"Tips & tricks for Overwatch reviewers","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/m5jqrd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"103de6135249ad9be7c1","publication_date":"2021-03-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-287d81799a","original_id":"pp_5111y3","tier":"B","category":"HACK_THEFT","title":"Here are the facts regarding the anger over the dLC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playark/comments/5111y3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b954d5ba291091e782a","publication_date":"2016-09-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8f4577f00","original_id":"vid_118","tier":"B","category":"HACK_THEFT","title":"My steam account got hacked","summary":"A 2013 plea for help after a Steam account was hacked. Uploaded 8 Nov 2013.","quote":"","source_url":"https://www.youtube.com/watch?v=2XYgMH1XcU8","source_host":"www.youtube.com","source_status":"public_url","source_group":"913cdfcfdad99318ee45","publication_date":"2013-11-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bea04d3cab","original_id":"4sr29x","tier":"B","category":"HACK_THEFT","title":"TI6 catch-up series: OG","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/4sr29x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bcd7d2b080ecdb2a70ce","publication_date":"2016-07-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-540ee28be0","original_id":"oycy2e","tier":"B","category":"BAN_NO_REASON","title":"I got banned permanently by Dota 2 devs without doing anything wrong","summary":"The user reported receiving a permanent Dota 2 ban despite claiming no wrongdoing, then updated that Valve retracted the ban and thanked a Steam Support agent named Brian. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/oycy2e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f76403e969897a7bd08","publication_date":"2021-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5e5d35bf3","original_id":"vid_115","tier":"B","category":"HACK_THEFT","title":"How my steam account was hacked and I almost gave up hope for recovery!!! (READ DESCRIPTION)","summary":"The post describes how the user's Steam account was hacked and provides steps for recovering a locked Steam account from a hacker, including contacting Steam Support. It does not include any actual quoted reply from Steam Support or Valve.","quote":"","source_url":"https://www.youtube.com/watch?v=M4irvvMI_TQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"fd4c6df8a05cd2ad3efe","publication_date":"2022-07-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af66f0d4af","original_id":"7v0xf5","tier":"B","category":"HACK_THEFT","title":"[Translation] Na'Vi.Lil: I don't think there's a player in the world who's as versatile as me","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/7v0xf5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1d32615428e925106674","publication_date":"2018-02-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c189e4ecd","original_id":"pdahm4","tier":"B","category":"BAN_NO_REASON","title":"Undeserved 10 year ban","summary":"The user reports an unexpected 10-year ban for boosting, account-sharing, or matchmaking abuse and says Steam Support has not helped after 6 hours. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/pdahm4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7dd8ad03d984979edfe9","publication_date":"2021-08-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96b29cf03f","original_id":"7v890s","tier":"B","category":"HACK_THEFT","title":"VP.Solo talks live about Lil-Roger swap live","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/7v890s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b46e2eaf30bbbc8571c","publication_date":"2018-02-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7584f03a5","original_id":"1wgbb8j","tier":"B","category":"RECOVERY_HIJACK","title":"Steam asking for my CC from 2008?","summary":"Steam Support is asking the user to provide specific credit card and billing details from 2008 to verify ownership and continue assisting them with their account issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wgbb8j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"38d5b79e085aadc0c413","publication_date":"2026-09-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-04eea82342","original_id":"pp_98342o","tier":"B","category":"HACK_THEFT","title":"I spent a day killing and stealing from players in No Man's Sky and all I got was a bunch of guilt","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/NoMansSkyTheGame/comments/98342o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"daaf4f1bbd967cda0799","publication_date":"2018-08-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7aba0ef5a2","original_id":"6cb31t","tier":"B","category":"HACK_THEFT","title":"/r/Games Daily Discussion - Command & Conquer Franchise","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/6cb31t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebaa56620f1a9419e3a1","publication_date":"2017-05-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f46a85c7f1","original_id":"9j4rp5","tier":"B","category":"HACK_THEFT","title":"The Only Way To Support With: Underlord (by 2B Full version, uploaded it accidentally before)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/9j4rp5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d3f26d6b6eee1a999b6","publication_date":"2018-09-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-21b63254f1","original_id":"matsl4","tier":"B","category":"BAN_NO_REASON","title":"How long does it take for Valve to automatically remove a false positive VAC ban?","summary":"The user reports receiving a VAC ban on a 10+ year Steam account after only two unrated CS:GO matches and believes it is a false positive. They say they opened a Steam Support ticket but do not quote any reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/matsl4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5231e4e53043692e32a","publication_date":"2021-03-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a77774dfdd","original_id":"pp_6tnkhy","tier":"B","category":"HACK_THEFT","title":"Designing A Game With Mods In Mind","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedev/comments/6tnkhy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c31d74bb01653f3f13c","publication_date":"2017-08-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b3d20f6d9","original_id":"6bwzzn","tier":"B","category":"HACK_THEFT","title":"If you enjoy strategy games, we're making a location-based strategy game for iOS and Android for free! You can build a tower for your species on any plot of land that has a building on it in the real-","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/6bwzzn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1ec627006fcdd6c6f8df","publication_date":"2017-05-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33375504ec","original_id":"deys0w","tier":"B","category":"BAN_NO_REASON","title":"Still banned (for no reason)","summary":"The user was banned in Dota 2 for no reason and remained banned after two Steam Support replies. The post quotes a Valve Reddit comment saying some accounts were erroneously banned and unbanned, and an edit says OtherJeff_Valve later reversed the ban.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/deys0w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04dd88e89eefc4413168","publication_date":"2019-10-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-14fdb23bfd","original_id":"pp_472ubm","tier":"B","category":"HACK_THEFT","title":"Introducing BecomeTheGamer","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/472ubm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0349b259780426234a04","publication_date":"2016-02-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdc6c1a5cc","original_id":"6h7c55","tier":"B","category":"HACK_THEFT","title":"Finnish Dota players ahoy! Introducing: Lihis-League Season 3! (2 Divisions. 2-4K MMR and 4-7K MMR.)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6h7c55/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5f790b30a336fa93518","publication_date":"2017-06-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3e7c66a33","original_id":"pp_3apccc","tier":"B","category":"HACK_THEFT","title":"Blessed are the Simple XIX, or, How He'd be a Gourmet if It Wasn't All so Delicious","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/HFY/comments/3apccc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46514dfbbf466ed99a19","publication_date":"2015-06-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52eed58d64","original_id":"pp_6347ql","tier":"B","category":"HACK_THEFT","title":"Tweetstorm from Sergey Galyonkin about upcoming changes to Steam discoverability","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedev/comments/6347ql/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd5787d122d323f918ec","publication_date":"2017-04-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ed790c8e1","original_id":"3yv3ja","tier":"B","category":"HACK_THEFT","title":"Albion Online abandons free-to-play model for buy to play and extends beta by 6 months","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/3yv3ja/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66817eeed86f753fd349","publication_date":"2015-12-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-609f57261b","original_id":"vid_029","tier":"B","category":"RESTORE_REFUSED","title":"My Items Have Been Stolen ;_;","summary":"The user reports that their Steam items were stolen for a second time, that Valve will not return the items, and that their account was hacked again despite changing their password daily. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=mHuHDtfuv50","source_host":"www.youtube.com","source_status":"public_url","source_group":"b48801177129158092bb","publication_date":"2012-11-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff08f68c7d","original_id":"vid_155","tier":"B","category":"HACK_THEFT","title":"Discord scammer tries to scam me for my Steam account","summary":"The poster describes a Discord scammer attempting to scam them for their Steam account. No Steam Support reply or outcome is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=WwOxT0YtLQ0","source_host":"www.youtube.com","source_status":"public_url","source_group":"026e66d26e77fc0218f3","publication_date":"2021-06-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e9bb6a722","original_id":"7i8nqa","tier":"B","category":"HACK_THEFT","title":"Escape from Tarkov details open beta coming soon - Players will be able to play for free.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/7i8nqa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2271fd20cfb6d58d8ca","publication_date":"2017-12-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d656f6ef0","original_id":"6qddic","tier":"B","category":"BAN_NO_REASON","title":"My falsely applied tradeban and valve's support to it","summary":"The user was tradebanned in 2015 and appealed, providing inventory history as proof. Steam Support said the account was reported and investigated for scam attempts and that the ban would not be removed.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/6qddic/","source_host":"www.reddit.com","source_status":"public_url","source_group":"053b0583215a01f99a61","publication_date":"2017-07-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5ab04a7f6","original_id":"7po3ow","tier":"B","category":"HACK_THEFT","title":"Galaxy Battles not yet sanctioned by the GAB","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/7po3ow/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ef68f03ac6634c833ae","publication_date":"2018-01-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e29037370","original_id":"pp_3zbevt","tier":"B","category":"HACK_THEFT","title":"I wrote a guide for a whole bunch(around 60+) of my favorite games around the 10$(or less) price point for the Steam sale(s)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ShouldIbuythisgame/comments/3zbevt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bea79f88a70bd56c5ed9","publication_date":"2016-01-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-973618c814","original_id":"vid_015","tier":"B","category":"BAN_NO_REASON","title":"Does Steam Support Suck In 2023?","summary":"The user complains about a Steam/DBD ban experience, saying they could not find which rule they broke and that Steam Support told them Valve no longer gets involved, leaving them bounced between DBD mods and Steam. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=wQ2DIv2wftA","source_host":"www.youtube.com","source_status":"public_url","source_group":"e5545c0d286ff1dc7282","publication_date":"2023-03-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-234eafadf0","original_id":"pp_4hbjpd","tier":"B","category":"BAN_NO_REASON","title":"Quick story time.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/4hbjpd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f160f81395881ceed61e","publication_date":"2016-05-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-431ab169ed","original_id":"pp_495u17","tier":"B","category":"HACK_THEFT","title":"[Discussion]I was Hacked. Please Help.","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/495u17/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8224455e6202304f339","publication_date":"2016-03-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6887f2dbea","original_id":"pp_63lnh3","tier":"B","category":"HACK_THEFT","title":"If Valve wants to foster SteamOS adoption, they should be focusing on Handhelds, not Desktops or \"Console PCs\"","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/truegaming/comments/63lnh3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"adabb8091b1ae6107733","publication_date":"2017-04-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d0c4e1a2c","original_id":"vid_151","tier":"B","category":"HACK_THEFT","title":"This STEAM support SCAM is everywhere on DISCORD","summary":"A scammer on Discord named Solo impersonates Steam Support, claiming the victim has a pending ban report and asking them to confirm a mobile trade/market listing. The user recognizes the scam and refuses to comply.","quote":"","source_url":"https://www.youtube.com/watch?v=kCdxD3d23QE","source_host":"www.youtube.com","source_status":"public_url","source_group":"0f76f82f432e063561da","publication_date":"2022-06-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-63a532e93f","original_id":"vid_040","tier":"B","category":"HACK_THEFT","title":"[For Steam Support] How I got scammed on steam","summary":"The user describes getting hacked/scammed on Steam and says evidence is in a message posted for Steam Support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=oIo0csIbUpY","source_host":"www.youtube.com","source_status":"public_url","source_group":"d9f671619b79c1278dfe","publication_date":"2015-04-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e969a080e","original_id":"pp_8zcnp3","tier":"B","category":"HACK_THEFT","title":"A killing spree in Germany and how international right-wing terrorism met up in the Steam forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GamerGhazi/comments/8zcnp3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97888482ca19681a6837","publication_date":"2018-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dcfd98404e","original_id":"49n15q","tier":"B","category":"HACK_THEFT","title":"[anonymous post from Chinese website]About PW, about Shanghai Major.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/49n15q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"931173e42ba873bb7375","publication_date":"2016-03-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f7f964241","original_id":"qnci8y","tier":"B","category":"HACK_THEFT","title":"Steam Account Hacked","summary":"The user's Steam account was hijacked, with the account email replaced by an unknown address, likely after opening a Discord link. They contacted Steam Support, which helped them retrieve the account within an hour.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/qnci8y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c87da0e4fb9e31f3a12f","publication_date":"2021-11-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76fe588970","original_id":"1snj1dw","tier":"B","category":"HACK_THEFT","title":"My bro being hacked rn how what do I do?","summary":"The user reports that their brother's Steam account was hacked, all his skins were taken, and his library was frozen; the hacker is now asking him to spend $200 on Rust. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1snj1dw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41c0e9d3c81e9290640d","publication_date":"2026-04-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab11c0e36b","original_id":"pp_6j1s3w","tier":"B","category":"HACK_THEFT","title":"No Man's Sky Performance Optimization Guide (PC)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/NoMansSkyTheGame/comments/6j1s3w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ca58d0c646411d374f2","publication_date":"2017-06-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6f8c3d7af","original_id":"kzdmj2","tier":"B","category":"HACK_THEFT","title":"Dota 2 Ranks: EU/CIS DPC Power Rankings Pre-Season 2021","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/kzdmj2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05e1e23c0226cb150112","publication_date":"2021-01-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dde8f93f1d","original_id":"3t7u7l","tier":"B","category":"HACK_THEFT","title":"NotToday calls out their own player \"Iwo\" for \"unprofessionalism\" and will enforce contract clauses on him for leaving the team","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3t7u7l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"373b3ceec6d831fd76e6","publication_date":"2015-11-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d1bd48d59","original_id":"vid_060","tier":"B","category":"BAN_NO_REASON","title":"I got community banned on Steam AGAIN! (Read description)","summary":"The user was community banned for the second time after commenting on a friend's profile referencing CSFloat, and warns that certain transaction/trade words can trigger bans. They mention Steam Support may lift the ban but quote no reply from Valve.","quote":"","source_url":"https://www.youtube.com/watch?v=0j7ega7clMk","source_host":"www.youtube.com","source_status":"public_url","source_group":"b5d9ff9b6d397b92a472","publication_date":"2023-10-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98262a8ad7","original_id":"1dl6rmq","tier":"B","category":"HACK_THEFT","title":"Abuse double down","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1dl6rmq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7de416c1fff0ca2a0df1","publication_date":"2024-06-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f084fe863b","original_id":"paqs9a","tier":"B","category":"HACK_THEFT","title":"Meta Tuesday - Indie Sunday Feedback Request & Poll","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/paqs9a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5cedb03481b4d6a838c","publication_date":"2021-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7c04716d8","original_id":"kwll55","tier":"B","category":"HACK_THEFT","title":"Dota 2 Ranks: NA/SA DPC Power Rankings Pre-Season 2021","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/kwll55/","source_host":"www.reddit.com","source_status":"public_url","source_group":"30c5ef0fb7799b450bce","publication_date":"2021-01-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7259e4b697","original_id":"vid_138","tier":"B","category":"HACK_THEFT","title":"I Was Scammed And Got My Steam Account Hacked Over A False Steam Report Claim","summary":"The user says they were scammed and lost access to their Steam account after interacting with scammers impersonating Steam Support. They ask Valve to help recover the account and report the scammers; no Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/watch?v=Ak9zi4hZfaQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"0e346dcd0dc9b37a279b","publication_date":"2024-04-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd48ac7f08","original_id":"pp_4d595r","tier":"B","category":"BAN_NO_REASON","title":"I think I'm about to be VAC banned","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4d595r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b0491af464182d91e1f","publication_date":"2016-04-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-335243c59f","original_id":"pp_7z4jz2","tier":"B","category":"HACK_THEFT","title":"Children of Abraham - Part 25","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/HFY/comments/7z4jz2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9305824aa7f0916c8d2f","publication_date":"2018-02-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-201715d977","original_id":"pp_33mqmn","tier":"B","category":"HACK_THEFT","title":"Valve now allowing sale of mods on Steam.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedev/comments/33mqmn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8579b8f386eaba8e837c","publication_date":"2015-04-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb77d5cf76","original_id":"pp_8lpidj","tier":"B","category":"HACK_THEFT","title":"Black Desert GMs tried to blackmail me into giving them $30","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/blackdesertonline/comments/8lpidj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ef27c582bc375fa78a7","publication_date":"2018-05-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-491db4b1a9","original_id":"pp_td7b63","tier":"B","category":"HACK_THEFT","title":"Wings of fury and beyond! A summary of the 0.7 Scum event stream. 🛩","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SCUMgame/comments/td7b63/","source_host":"www.reddit.com","source_status":"public_url","source_group":"018100abab1f49131cb4","publication_date":"2022-03-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74a2400b0e","original_id":"1nm77s","tier":"B","category":"HACK_THEFT","title":"r/Steam on Reddit: Most of my steam inventory got stolen, steam-support wont refund. Any way i can get my items back?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1nm77s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1835c0617d99b3480d4","publication_date":"2013-10-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3171c33b29","original_id":"pp_1l5l2od","tier":"B","category":"RESTORE_REFUSED","title":"MOD will be re-uploaded","summary":"The user says Steam Support did not restore the mod and prohibited disputing it, so they plan to re-upload it to Steam. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/TBoIRule34/comments/1l5l2od/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf80c9b12f86f27625f7","publication_date":"2025-06-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b074a38127","original_id":"1vk3r3u","tier":"B","category":"HACK_THEFT","title":"I did manage to recover my account and items on time, but...","summary":"The user recovered their Steam account and items using the Steam recovery tool after Steam Support advised waiting about seven days, but the Steam app on their PC remains locked. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vk3r3u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"27e4d381901d17be1684","publication_date":"2026-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caada9a445","original_id":"pp_5d7c7u","tier":"B","category":"HACK_THEFT","title":"My Steam Greenlight experience in the first 24 hours","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedev/comments/5d7c7u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c88b6b201462e398cb2","publication_date":"2016-11-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d5fc6ae3a","original_id":"7vog89","tier":"B","category":"HACK_THEFT","title":"Seeking Testers for Wild West Battle Royale Game","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/7vog89/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f28bc266433aaf65582","publication_date":"2018-02-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a6873bac3","original_id":"5sz91k","tier":"B","category":"HACK_THEFT","title":"I've just discovered one of them fake review bot accounts, defending greenlight junk as well!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5sz91k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"68ff276393a811ca94d4","publication_date":"2017-02-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c7a8a1b15","original_id":"dcujay","tier":"B","category":"BAN_NO_REASON","title":"DotA Banned my only account till 2038 despite maintaining a 10000 conduct score. HELP!?","summary":"The user reported a Dota 2 account ban lasting until 2038 despite a 10000 conduct score, then updated that the account was unbanned after 12 hours with notice that it was an error. No verbatim Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/dcujay/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c511c41159e379b47dee","publication_date":"2019-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64c77a4636","original_id":"pp_56aps1","tier":"B","category":"HACK_THEFT","title":"SteamGuard has been punctured","summary":"A user describes having their Steam Guard phone number removed, account password changed, and email compromised by an attacker. They recovered their email, locked their account, and submitted a support ticket, awaiting a response.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/56aps1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8052641b111e58a6360","publication_date":"2016-10-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-290e019c7e","original_id":"pp_6ratte","tier":"B","category":"HACK_THEFT","title":"In Favour of Charles Babbage: The Dreams that were Steam","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/grandorder/comments/6ratte/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d7a5e8a617fb33f315f","publication_date":"2017-08-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9f93677bf","original_id":"vw270r","tier":"B","category":"HACK_THEFT","title":"My 9 year old account was stolen(by my fault,i admit)","summary":"The user's 9-year Steam account was stolen after they clicked a scam Discord Nitro link; Steam Guard, email, and phone were removed. They contacted Steam Support and locked the account, then updated that the account was back, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/vw270r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"988350ac1b8d9dcb7e32","publication_date":"2022-07-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-646cc4eb50","original_id":"7pcyi8","tier":"B","category":"HACK_THEFT","title":"Shadowbane Emulator MMO - Relaunch & Update","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/7pcyi8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f99bb723db3443d3ec2a","publication_date":"2018-01-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be40757a8d","original_id":"pp_2zsbpz","tier":"B","category":"BAN_NO_REASON","title":"Account Locked : Fraudulent Credit Card use","summary":"A user describes their account being locked for suspected fraudulent credit card use and marketplace fraud, and complains that Steam Support provides canned responses without investigating or giving evidence.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2zsbpz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b630a62a045da3ed2e4","publication_date":"2015-03-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67ee8668a2","original_id":"1crks3z","tier":"B","category":"HACK_THEFT","title":"r/pcmasterrace on Reddit: 12 Year old Steam Account Hacked - Steam Support REFUSES to help","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/1crks3z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98d38fa958cc3cc07103","publication_date":"2024-05-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-acc26a69d2","original_id":"pp_4ockrk","tier":"B","category":"HACK_THEFT","title":"Updated PA Quick Tips again","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/prisonarchitect/comments/4ockrk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6efb8beadcabc0002783","publication_date":"2016-06-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6e0356b9a","original_id":"5i3o57","tier":"B","category":"HACK_THEFT","title":"Hero Builds System Status - New Features & Bugs (1/3)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5i3o57/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d647009509883dafc7b1","publication_date":"2016-12-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a06c707a2","original_id":"k3aadu","tier":"B","category":"HACK_THEFT","title":"Steam Guard Highjacked and what can be done about it.","summary":"The user reports that their Steam Guard was hijacked and all their items were sent to a level 0 account via unauthorized confirmations. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/k3aadu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5bfd4d33af10749a285","publication_date":"2020-11-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ed7854de5e","original_id":"pp_7ohs42","tier":"B","category":"HACK_THEFT","title":"Don't make the mistakes I made when releasing on Steam, Lessons learned from a solo dev","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/IndieDev/comments/7ohs42/","source_host":"www.reddit.com","source_status":"public_url","source_group":"36fdc69a75d3db2ae80f","publication_date":"2018-01-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32b3f23a0b","original_id":"pp_751f50","tier":"B","category":"API_KEY_THEFT","title":"[PSA] Please be aware of websites like these!","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/751f50/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f641bc888ae486a2baf","publication_date":"2017-10-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38e53ebaaa","original_id":"mfrc9i","tier":"B","category":"HACK_THEFT","title":"A fun, simple idea to \"reward\" those who use Overwatch","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/mfrc9i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c2f2b1e5dcd83911cd43","publication_date":"2021-03-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6cd5d9116","original_id":"pp_7f1itn","tier":"B","category":"HACK_THEFT","title":"Can the support system be reworked?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/RotMG/comments/7f1itn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3efe8c85418ea2a21dc8","publication_date":"2017-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e47c36c24","original_id":"9b36wd","tier":"B","category":"HACK_THEFT","title":"Steam client update for 8/28/18","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/9b36wd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44119e92ccc9b168dc19","publication_date":"2018-08-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-473d5a2879","original_id":"9ask2b","tier":"B","category":"HACK_THEFT","title":"2B's guide of an actual roamer. Grimstroke the sad painter","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/9ask2b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a313942bcf8c91542d72","publication_date":"2018-08-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-59445288fd","original_id":"pp_iakzql","tier":"B","category":"BAN_NO_REASON","title":"Suddenly Got Permanently Banned, What Shall I do?","summary":"A Dota 2 player is asking for advice after receiving a permanent matchmaking ban and claiming that Steam Support only sent unhelpful canned policy replies without explaining the reason.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/iakzql/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca312f4384a1fb4ee01d","publication_date":"2020-08-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5790ace64a","original_id":"pp_4r5g8c","tier":"B","category":"HACK_THEFT","title":"Crank and Moving Day Drama","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/JUSTNOMIL/comments/4r5g8c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1aee6917b9e1bd3941bc","publication_date":"2016-07-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ae63605ca","original_id":"pp_rb970q","tier":"B","category":"HACK_THEFT","title":"How I got bot parts in spore (No crashes or bugs so far)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Spore/comments/rb970q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4fb9860f9227f2d47c48","publication_date":"2021-12-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ce836659e","original_id":"4m8pug","tier":"B","category":"HACK_THEFT","title":"Now Recruiting Junior Mods","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcgaming/comments/4m8pug/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8424825bf93a88fffe3a","publication_date":"2016-06-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1677b70a76","original_id":"7l4qcs","tier":"B","category":"HACK_THEFT","title":"Need For Speed Payback - What's It Like Now?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/7l4qcs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be8e27ec0c4eb18f1773","publication_date":"2017-12-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b051f86857","original_id":"7ak8rl","tier":"B","category":"HACK_THEFT","title":"/r/pcgaming Moderator Applications Are Open","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcgaming/comments/7ak8rl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94c9bc248892a45815d3","publication_date":"2017-11-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-835ed97e3a","original_id":"pp_4qn93g","tier":"B","category":"HACK_THEFT","title":"New VR content on Steam this week (23 June - 30 June)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Vive/comments/4qn93g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c3126129b219dc485b04","publication_date":"2016-06-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5bdf23609f","original_id":"pp_71g3rv","tier":"B","category":"HACK_THEFT","title":"r/tf2 drama: this is the only place I can post.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2shitposterclub/comments/71g3rv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"630422255857f86e596a","publication_date":"2017-09-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd5acfbd18","original_id":"pp_4s6vsb","tier":"B","category":"HACK_THEFT","title":"The Tippity Toppity Top of the Week (July 3rd - July 10th)","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/4s6vsb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c0f66e04334766443a8e","publication_date":"2016-07-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47c7208e41","original_id":"4o7gpa","tier":"B","category":"HACK_THEFT","title":"A look at E3 from a social perspective","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/4o7gpa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0702d26b411d59f0ca1","publication_date":"2016-06-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d758f4600b","original_id":"pp_1skn1ul","tier":"B","category":"HACK_THEFT","title":"Why isekai high schoolers as heroes when you can isekai delta force instead? (Arcane Exfil Chapter 70)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/HFY/comments/1skn1ul/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc9bdb0fee3d473bf1c4","publication_date":"2026-04-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d701c84ea6","original_id":"pp_1oik0qy","tier":"B","category":"HACK_THEFT","title":"Solar Club Letter: October 2025","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tdu3/comments/1oik0qy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e46024d30fe7311a764","publication_date":"2025-10-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0263766916","original_id":"pp_6odidm","tier":"B","category":"HACK_THEFT","title":"Staff Answers from the Discord","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/iconsgg/comments/6odidm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8d98f506d03372e8d70","publication_date":"2017-07-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e65b8bd7f5","original_id":"pp_76htb2","tier":"B","category":"HACK_THEFT","title":"Successful Steam Launch Post-Mortem (Throne of Lies)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedev/comments/76htb2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"33f7a8ad52068d0d07b6","publication_date":"2017-10-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5746913df6","original_id":"pp_6j6l7x","tier":"B","category":"HACK_THEFT","title":"An extensive guide on the severely retarded, clinically insane Phlog Pyro!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/6j6l7x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a179f2e17b71f429bcd","publication_date":"2017-06-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18643cb58e","original_id":"pp_44q1k8","tier":"B","category":"HACK_THEFT","title":"CLQ first stream Q&A","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/44q1k8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"78e38c65389b6a21e4e6","publication_date":"2016-02-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2bbb6d7427","original_id":"pp_hwfcpm","tier":"B","category":"HACK_THEFT","title":"The Prospector's Guide To: The Cyle--Avoid Getting Your Ass Kicked Edition","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/thecyclegame/comments/hwfcpm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a87d6984d264c426e8b1","publication_date":"2020-07-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11b09284df","original_id":"pp_4vq2k6","tier":"B","category":"HACK_THEFT","title":"Got your trading cards? ASF feedback evaluation","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4vq2k6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22b1c11826a37e555757","publication_date":"2016-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1403428bb0","original_id":"pp_3nmbgz","tier":"B","category":"HACK_THEFT","title":"My rendition of the FOB guide (PC, 270 successful infiltrations, 80 successful defenses, ESPG rank 43, PF rank 4230)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/metalgearsolid/comments/3nmbgz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"11afee693f33ad4e794f","publication_date":"2015-10-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aeeaa4572b","original_id":"pp_8gdmal","tier":"B","category":"HACK_THEFT","title":"It has been 9 days since mac users are experiencing crashes on CS:GO","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/8gdmal/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de126a97cce66c4fcffc","publication_date":"2018-05-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a50a535b87","original_id":"pp_vojdso","tier":"B","category":"HACK_THEFT","title":"Steam account got hacked. Help!","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/IndianGaming/comments/vojdso/","source_host":"www.reddit.com","source_status":"public_url","source_group":"91ac3f1c6496b6a67b99","publication_date":"2022-06-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11f08dffb2","original_id":"pp_cwx2ew","tier":"B","category":"HACK_THEFT","title":"/r/tf2 August Subreddit Statements - Poll Results","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/cwx2ew/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6d087a9769abdd25672","publication_date":"2019-08-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ca8f44628","original_id":"pp_67qf9c","tier":"B","category":"HACK_THEFT","title":"1.5.0 UPDATE | Patch notes","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/deadbydaylight/comments/67qf9c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9de5b01de3f1439fb4e","publication_date":"2017-04-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fe16609fc","original_id":"pp_5kbtj8","tier":"B","category":"HACK_THEFT","title":"Trying to get Steam on Ubuntu","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Ubuntu/comments/5kbtj8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"feed239d009b73a41fa7","publication_date":"2016-12-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c6205fef7","original_id":"pp_3veoww","tier":"B","category":"HACK_THEFT","title":"Why does Valve almost completely ignore CS:GO on SteamOS/Linux?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3veoww/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a5fe981bb1d91b23f27","publication_date":"2015-12-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-470be8cf62","original_id":"pp_6lsfaz","tier":"B","category":"HACK_THEFT","title":"Quests are bugged again, got reset to starter quests. Is there a fix or do I have to do them again?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/elderscrollslegends/comments/6lsfaz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b14cf3f744ac028c03fa","publication_date":"2017-07-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c5e82c1eb","original_id":"pp_54wrf9","tier":"B","category":"HACK_THEFT","title":"Early postmortem and sales numbers for Book of Demons by ThingTrunk","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedev/comments/54wrf9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"95e3b26a47cec4b48484","publication_date":"2016-09-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13af484814","original_id":"pp_6rew8t","tier":"B","category":"HACK_THEFT","title":"[OC] Protean Storm Part 2: Strangers & Strange Lands","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/HFY/comments/6rew8t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b959e6f8118266a0081a","publication_date":"2017-08-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2538d99597","original_id":"pp_4xw0n3","tier":"B","category":"HACK_THEFT","title":"Parent company of Virtus.pro (and Na'Vi) owns 90 percent of CSGO Lounge","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgobetting/comments/4xw0n3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1eb525eeb8921a2060ae","publication_date":"2016-08-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19e4e83b8b","original_id":"pp_4ek7o0","tier":"B","category":"HACK_THEFT","title":"SteamController Discord Server - One Month Later","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamController/comments/4ek7o0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44baf5c50413926dc47b","publication_date":"2016-04-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1104bb57a","original_id":"6towsb","tier":"B","category":"HACK_THEFT","title":"Attended a TI7 Pubstomp? We want to hear from you!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6towsb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0772d114ab2362b572fd","publication_date":"2017-08-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-09481aa3a5","original_id":"pp_ciql41","tier":"B","category":"HACK_THEFT","title":"Let's face facts: Valve is screwed, the economy's not going back to normal, and no one's getting a Cheater's Lament","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/ciql41/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1da20e1f77a5d3673d22","publication_date":"2019-07-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a47209c3dd","original_id":"pp_3vlaze","tier":"B","category":"HACK_THEFT","title":"[Announcement] GiftofGames' Secret Santa 2015 Discussion Thread","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3vlaze/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0e39e55b3f2036cfe765","publication_date":"2015-12-05","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d78fae1186","original_id":"pp_jodkar","tier":"B","category":"HACK_THEFT","title":"Careful with EA logins!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/apexlegends/comments/jodkar/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e15159478fd3a92fe1ac","publication_date":"2020-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e466fb29a8","original_id":"vid_039","tier":"B","category":"HACK_THEFT","title":"How i got scammed","summary":"The user says they were scammed or hijacked and is making a video to send to Steam Support, hoping the scammer gets banned. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.youtube.com/watch?v=dfbsZR9VQc0","source_host":"www.youtube.com","source_status":"public_url","source_group":"57c4052b6d94e8ac5651","publication_date":"2014-12-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-896f163b28","original_id":"pp_4rwpv2","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"How the support helped a hacker to steal my account","summary":"A user recounts how Steam Support disabled their Steam Mobile Authenticator after being contacted, which allegedly allowed a hacker to take over the account and email. The user lost access to around $1,000 worth of items in TF2 and CS:GO, and shared links to screenshots of the support conversation.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4rwpv2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e40ddb410f3a3af4c0c","publication_date":"2016-07-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd4f1a17e0","original_id":"pp_5yeek4","tier":"B","category":"HACK_THEFT","title":"[PC][H] Had my steam account hacked [W] Your guys support /Help","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/RocketLeagueExchange/comments/5yeek4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"efbcc49ccafdffd8b60d","publication_date":"2017-03-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-901988cc1a","original_id":"pp_lcnfjv","tier":"B","category":"HACK_THEFT","title":"Letter to EA You Blow, 1-6 MB download speeds and 10x slower than STEAM / Blizzard / Epic / Uplay","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/origin/comments/lcnfjv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8981320687f4e556d1b1","publication_date":"2021-02-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7dcac19d1d","original_id":"pp_3veajd","tier":"B","category":"HACK_THEFT","title":"Combined Community Crunch 29 & ARK Digest 23","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playark/comments/3veajd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55d96a0cd7ca38624772","publication_date":"2015-12-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99a849a470","original_id":"pp_6lz7i3","tier":"B","category":"HACK_THEFT","title":"Valve, \"Make or Break\" shouldn't have to be an option.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/6lz7i3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d92f9a9da1e213e6bc73","publication_date":"2017-07-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a37ead6510","original_id":"pp_blc34h","tier":"B","category":"HACK_THEFT","title":"[PSA] Idiot's Guide to trade with TF2 items","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/blc34h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a3454df18603dfa0def8","publication_date":"2019-05-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa7e7fd71a","original_id":"pp_3jkacx","tier":"B","category":"HACK_THEFT","title":"RE: Source 2013 MP Base file upload and execution exploit","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3jkacx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"659699cc4d6e78370313","publication_date":"2015-09-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac7600e5a9","original_id":"pp_6k1xu0","tier":"B","category":"HACK_THEFT","title":"/r/Steam Official Steam Summer Sale 2017 Day 7 Thread!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/6k1xu0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7f726141d3fbf134d0f0","publication_date":"2017-06-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aacbb00ce2","original_id":"pp_ozslzj","tier":"B","category":"HACK_THEFT","title":"Feedback & Ideas List - 07/08/2021 (Updated) (Admin need to pinned please)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/CaptainTsubasaRoNC/comments/ozslzj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bdffba1e8bbb9c01bec2","publication_date":"2021-08-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d73d042b8d","original_id":"1amfax6","tier":"B","category":"HACK_THEFT","title":"r/SteamScams on Reddit: Real message from steam support?","summary":"User received a suspicious message claiming to be from Steam Support; their profile name/picture changed, friend list was deleted, and the only remaining friend is a fake support profile. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1amfax6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6994e0c674434c31eadf","publication_date":"2024-02-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6e647448c","original_id":"4cvnmn","tier":"B","category":"HACK_THEFT","title":"[PSA] This subreddit will be locked due to reduced activity and the forthcoming removal of trading from Dota 2.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/4cvnmn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14de37a0ecc334f4579d","publication_date":"2016-04-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ba8850fbb","original_id":"pp_4yfaez","tier":"B","category":"HACK_THEFT","title":"New VR content on Steam this week (11 Aug - 18 Aug)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Vive/comments/4yfaez/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1dcb2b15a5019c7fe05f","publication_date":"2016-08-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb956cff6e","original_id":"664i2e","tier":"B","category":"HACK_THEFT","title":"Learn How to Communicate Effectively AND LEAD through Educational In-Houses hosted by Coaches","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/664i2e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0fbac38f539d27f861f","publication_date":"2017-04-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d45625d398","original_id":"1x427ss","tier":"B","category":"HACK_THEFT","title":"I suddenly got hacked while queuing for a match","summary":"The user reports their Steam account was hijacked again while queuing for a match, with their profile picture changed and friends blocked. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x427ss/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a14336961d2774d5d998","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b549c1de90","original_id":"pp_55aqjz","tier":"B","category":"HACK_THEFT","title":"New VR content on Steam this week (23 Sep - 30 Sep)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Vive/comments/55aqjz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8bc18de367b8667be1ab","publication_date":"2016-09-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c516d2e6f3","original_id":"vt6cr0","tier":"B","category":"HACK_THEFT","title":"Account Hijacked. Disappointed with Steam response.(or lackthereof)","summary":"The user's Steam account was hijacked and 44 unauthorized Steam Market transactions totaling roughly $500+ USD were made using their wallet funds despite 2FA. Steam Support only sent a standard copy-paste template reply and did not properly investigate or restore the funds.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/vt6cr0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"afce2008a51ad3c2bfba","publication_date":"2022-07-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-810c50d280","original_id":"pp_3gweal","tier":"B","category":"HACK_THEFT","title":"Post-Mortem: The Key to Steam Greenlight is Preparation","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedev/comments/3gweal/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46f36d28084f5f4eb1a2","publication_date":"2015-08-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76c66b757e","original_id":"pp_6lvdnh","tier":"B","category":"HACK_THEFT","title":"Piece of trivia about number of Linux Dota 2 players","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/linux_gaming/comments/6lvdnh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22d4a268e53360547943","publication_date":"2017-07-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a2b81d986","original_id":"1skkb9y","tier":"B","category":"HACK_THEFT","title":"dumb scammer lol","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1skkb9y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ad183d447ab3acd5a1e","publication_date":"2026-04-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-167f37012d","original_id":"pp_90nq1d","tier":"B","category":"HACK_THEFT","title":"Black Friday","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/nosleep/comments/90nq1d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac59d02fe0ae1e97f748","publication_date":"2018-07-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c30d5c23b","original_id":"pp_5wl013","tier":"B","category":"HACK_THEFT","title":"Released: Alpha 14","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Cogmind/comments/5wl013/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff7396f4f7ab2f53ab4a","publication_date":"2017-02-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6adaec8027","original_id":"pp_92fbab","tier":"B","category":"HACK_THEFT","title":"[Escalating Odds] Dota 2 Item drops","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/92fbab/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3205e8242d3261b11fed","publication_date":"2018-07-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3c2302162","original_id":"pp_5u97h2","tier":"B","category":"HACK_THEFT","title":"Steam Greenlight experience, mistakes and advices","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedev/comments/5u97h2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3524d3f1efaa407d044","publication_date":"2017-02-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86a113bc6a","original_id":"pp_3undrz","tier":"B","category":"HACK_THEFT","title":"Someone stole my friends entire collection of skins and items.","summary":"A user's friend had their CS:GO skins and items worth around $250 stolen on November 28th after being signed out of Steam and having their inventory traded away for nothing. They submitted a Steam Support ticket and are seeking advice.","quote":"","source_url":"https://www.reddit.com/r/counterstrike/comments/3undrz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9a94a2177e35a36328f3","publication_date":"2015-11-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69a2907cac","original_id":"pp_7r062f","tier":"B","category":"HACK_THEFT","title":"Good example for atrociously bad Support (Ubisoft Support Story - Proof included)","summary":"Items stolen via scam/phishing. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/assassinscreed/comments/7r062f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3edb332a3e48efedf74b","publication_date":"2018-01-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dee0bb75b8","original_id":"pp_48kbvt","tier":"B","category":"HACK_THEFT","title":"[PSA] An email to Gabe regarding 15-day trade holds (x-post from /r/Steam)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2trade/comments/48kbvt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"975a9cdc5bf1a933c381","publication_date":"2016-03-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79817b6fda","original_id":"pp_8rb5e0","tier":"B","category":"HACK_THEFT","title":"Tony Blair and Wife Satanist","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DrainTheSwamp/comments/8rb5e0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ce233e0a3f73538fa479","publication_date":"2018-06-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c795e47e9d","original_id":"1tdxif4","tier":"B","category":"HACK_THEFT","title":"Steam Support Literally Robbed Me of $9000 in CS2 Skins","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tdxif4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"940f5cc7f5a1b338e0be","publication_date":"2026-05-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1f638cc2e","original_id":"68dgho","tier":"B","category":"HACK_THEFT","title":"Compilation of brazilian memes after the main stage games.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/68dgho/","source_host":"www.reddit.com","source_status":"public_url","source_group":"27e9afc90e5a508c3855","publication_date":"2017-04-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64c9d7b817","original_id":"pp_1tdxif4","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support Literally Robbed Me of $9,000 in CS2 Skins","summary":"A user on Reddit describes losing an 11-year-old account and $9,000 in CS2 skins after Steam Support allegedly rolled back the account state to 2015 during an account recovery process.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tdxif4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"940f5cc7f5a1b338e0be","publication_date":"2026-05-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d4bb22209","original_id":"pp_92i50w","tier":"B","category":"HACK_THEFT","title":"Why is a stickied post seemingly celebrating N. Korea, a brutal authoritarian regime?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/LateStageCapitalism/comments/92i50w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3ce48bdda8d330346ce0","publication_date":"2018-07-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-552ba897b0","original_id":"pp_8v1xyg","tier":"B","category":"BAN_NO_REASON","title":"I got Banned from Gta Online 3 hours after spending $168.50 AUD on in game content.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GrandTheftAutoV/comments/8v1xyg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"743232d96fc920ff3b88","publication_date":"2018-06-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2091c8e03","original_id":"5jyu38","tier":"B","category":"HACK_THEFT","title":"DayZ Standalone 2016 development progress, in review.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcgaming/comments/5jyu38/","source_host":"www.reddit.com","source_status":"public_url","source_group":"744d96c69906fb9b6d26","publication_date":"2016-12-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92cf29adba","original_id":"pp_5nrbfu","tier":"B","category":"HACK_THEFT","title":"[OFFER][Steam] A Story About My Uncle","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/5nrbfu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a75e77488cfbf2216a1","publication_date":"2017-01-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a5b167631","original_id":"pp_5eig5h","tier":"B","category":"HACK_THEFT","title":"Help. Scammed by Fractal http://steamcommunity.com/profiles/[Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamArtworkProfiles/comments/5eig5h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ce2edda56eb51aa482e","publication_date":"2016-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7852e98123","original_id":"pp_6a3pku","tier":"B","category":"HACK_THEFT","title":"Complete guide to playing BO3 zombies on PC without spending a fortune","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/CODZombies/comments/6a3pku/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ade0d5c0a96636ce92ed","publication_date":"2017-05-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bac37d8650","original_id":"1sai1x9","tier":"B","category":"HACK_THEFT","title":"new scam method? i dont know","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sai1x9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"328799e8f37bf8a57392","publication_date":"2026-04-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49aaea4f63","original_id":"pp_6c61gj","tier":"B","category":"HACK_THEFT","title":"Deformers: Case Study of a Failed Launch","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/6c61gj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4bb3381481d37b0e581a","publication_date":"2017-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80e074edf3","original_id":"524zq8","tier":"B","category":"HACK_THEFT","title":"Cannot change Black Ops 3 language to English because of my region ( RU/CIS ). I am not from Russia, though and don't want to play the game in Russian. Can someone give me the English localization fil","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/524zq8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cfda8a3ec164f67aa79d","publication_date":"2016-09-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c6666eed8","original_id":"pp_a9ulvn","tier":"B","category":"RESTORE_REFUSED","title":"My Steam account was hijacked and I lost $300 worth of items","summary":"A user recounts that their Steam account was hijacked on Christmas and they lost $300 worth of TF2 items when a trade was intercepted during the hack. Although Steam Support recovered the account, they refused to restore the stolen items.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/a9ulvn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17e6992a6384d5637152","publication_date":"2018-12-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91a8959f47","original_id":"pp_5h6b0y","tier":"B","category":"HACK_THEFT","title":"Steam Achievements: What The Shroud of the Avatar Community is Actually Doing In The Game.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/shroudoftheavatar/comments/5h6b0y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"54cbc636539010ae521e","publication_date":"2016-12-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d0df20683","original_id":"pp_3wc6u4","tier":"B","category":"BAN_NO_REASON","title":"Official ARK Community Hub - www.survivetheark.com","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playark/comments/3wc6u4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1b093ae1fc02b01a8c3e","publication_date":"2015-12-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-712d824bd4","original_id":"pp_6hjq4h","tier":"B","category":"HACK_THEFT","title":"Alpha 9.9.1 out on testing branch","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SoftwareInc/comments/6hjq4h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cdb6f21f881469cdc19a","publication_date":"2017-06-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4212d7b35","original_id":"z1zb66","tier":"B","category":"HACK_THEFT","title":"More Updates to DPC Rules on Website","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/z1zb66/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de4be728efc7deab87b1","publication_date":"2022-11-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-950920a003","original_id":"982lad","tier":"B","category":"HACK_THEFT","title":"This is my experience with EA's top-tier help-desk.","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/982lad/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bedb5535f36fdfe55c0c","publication_date":"2018-08-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0d91799bd","original_id":"1t80001","tier":"B","category":"HACK_THEFT","title":"scam attempt!","summary":"A user's friend was targeted on Discord by scammers impersonating Steam Support, who asked for purchase history and sent suspicious certification links. The friend recognized the scam and did not comply; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t80001/","source_host":"www.reddit.com","source_status":"public_url","source_group":"330822b5c5e582fa076c","publication_date":"2026-05-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-408a0c0e26","original_id":"1svb2cr","tier":"B","category":"HACK_THEFT","title":"did i get scammed???","summary":"The user reports that their Steam account became limited, they were added to a Steam Family called \"Family Secure Cloud,\" and they can no longer do anything, asking whether it is a scam. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1svb2cr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab34aa298ebfaa5d4a6b","publication_date":"2026-04-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fbfa85909d","original_id":"1ksnu41","tier":"B","category":"HACK_THEFT","title":"( [GER] Poldi ツ )  German Scammer","summary":"The post warns about many fake German “[GER] Poldi ツ” Steam accounts that send a friendly message and then a phishing/voting link, potentially leading to account theft. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ksnu41/","source_host":"www.reddit.com","source_status":"public_url","source_group":"edc2ca84c35a9317e00e","publication_date":"2025-05-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ed8d82a1f","original_id":"pp_63lsic","tier":"B","category":"HACK_THEFT","title":"If Valve wants to foster SteamOS adoption, they should be focusing on Handhelds, not Desktops or \"Console PCs\"","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamOS/comments/63lsic/","source_host":"www.reddit.com","source_status":"public_url","source_group":"85a860bcc5a62d7c25c5","publication_date":"2017-04-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-483b311d63","original_id":"pp_3tsuyi","tier":"B","category":"HACK_THEFT","title":"Let me tell you about our web-based inhouse matchmaking system, AYGL!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3tsuyi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c79ded097954c231492f","publication_date":"2015-11-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e991dcb294","original_id":"88lf4d","tier":"B","category":"HACK_THEFT","title":"An Interesting Case Study into the Dota Economy, from Cartels to Asset Bubbles.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/88lf4d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd5ec3a058ad638baca6","publication_date":"2018-03-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2bf335afb","original_id":"5wl1uu","tier":"B","category":"HACK_THEFT","title":"A Postemortem for Of Kings And Men","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/5wl1uu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc3e5fede85d06a377de","publication_date":"2017-02-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4364a1aa33","original_id":"pp_7hif7t","tier":"B","category":"RESTORE_REFUSED","title":"my account got hijacked, and i lost most of my items.","summary":"User's account was hijacked and valuable TF2 items were stolen; they recovered the account and asked Steam Support to ban the hijacker and restore the items. Support reportedly said account security is the user's responsibility, implying the items would not be restored.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/7hif7t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f41724467051773842b5","publication_date":"2017-12-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6642c7e8fe","original_id":"pp_8jdwbw","tier":"B","category":"HACK_THEFT","title":"[Anbennar] Dev Diary #5: Empire of Anbennar & Steam Workshop Download","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Anbennar/comments/8jdwbw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de15f00423ce98cd0a67","publication_date":"2018-05-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc0fa62013","original_id":"pp_aunrxh","tier":"B","category":"HACK_THEFT","title":"Steam support now being outsourced to China? lol","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/aunrxh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eebfed346b3e3c7b0385","publication_date":"2019-02-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be442be716","original_id":"pp_4fa3gp","tier":"B","category":"HACK_THEFT","title":"[USA-IL] [H] 5TB HDDS, 960Gb SSD, GTX 970, 770 4gb, 560 TI, GTX 260, DDR3 Ram, DDR2 Ram, Raspberry Pi 3, BeagleBone Black, Ducky Mini MX Browns, Colormunki Display, Vermilo Switch Tester, Steam Contro","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/hardwareswap/comments/4fa3gp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69919dbd4c592b22c97b","publication_date":"2016-04-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-947025fa31","original_id":"1fjmgc5","tier":"B","category":"HACK_THEFT","title":"What To Do When Your Steam Account Gets Hacked","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support rejected proof of ownership; access denied.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fjmgc5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f4476811157d7d16810","publication_date":"2024-09-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca0679270c","original_id":"3e1k6u","tier":"B","category":"HACK_THEFT","title":"dotahook.com | Guides Designed For New Players","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3e1k6u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"91aef4bf457da9eee54c","publication_date":"2015-07-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aab31efd0a","original_id":"1kfwusc","tier":"B","category":"HACK_THEFT","title":"Got recommended this sub after being hacked","summary":"The user was hacked after a fake Steam Support account contacted them, blocked friends, removed profile cosmetics, and placed a phishing link in their bio. No actual Steam Support reply is quoted; the user changed passwords and ended sessions but reported no item or money loss.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1kfwusc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f64dd3e85462c94ad4a8","publication_date":"2025-05-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80d7789eaa","original_id":"pp_48t6ic","tier":"B","category":"HACK_THEFT","title":"Officially incorporating mods into Apoc - A solution to virtually all of Apoc's problems.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ApocalypseRising/comments/48t6ic/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5afcfdc2d823d78ef267","publication_date":"2016-03-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-457ee6ad48","original_id":"pp_4cb5gi","tier":"B","category":"HACK_THEFT","title":"The State of Match Making and Hacking (A Rant)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/4cb5gi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"223ae61bce618053e3ad","publication_date":"2016-03-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05a359be0c","original_id":"pp_54v9o0","tier":"B","category":"HACK_THEFT","title":"[Help] Ubisoft locked me out from my own Uplay-account due to their 2-factor authentication, that I never set up.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/54v9o0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb18c234f5346d48dcfb","publication_date":"2016-09-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3c4f05266","original_id":"1lzqtjc","tier":"B","category":"HACK_THEFT","title":"Hero Concept - Vae and Rakaraq - The Luxinid Colony (Fairy)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1lzqtjc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02547f946902600666e9","publication_date":"2025-07-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a01796a96f","original_id":"1wfs1ex","tier":"B","category":"HACK_THEFT","title":"Steam ID Cracked!!","summary":"The user reports unauthorized Team Fortress item purchases while sleeping, with no Steam Guard confirmation, and suspects their Steam account is compromised. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wfs1ex/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fcf423c3ef21cd5b1a61","publication_date":"2026-09-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2ce8f124b","original_id":"pp_6vt3e5","tier":"B","category":"HACK_THEFT","title":"This Week's Games (August 20th - 26th, 2017) -- Quake Champions, The Escapists 2, World of Speed, Robocraft, F1 2017, Naruto Shippuden: Ultimate Ninja Storm, and more","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/PCGameReleases/comments/6vt3e5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58a11a1570f296e0f1b1","publication_date":"2017-08-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4e92f2023","original_id":"sf_0_574927167599696596","tier":"B","category":"HACK_THEFT","title":"VALVE is deliberately trying to undermine Australian law","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/574927167599696596/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bafdc83876b9b233b0ac","publication_date":"2026-09-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44f69c6cba","original_id":"sf_26_3003303017088555358","tier":"B","category":"HACK_THEFT","title":"Стим очень долго распаковывает обновы","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3003303017088555358/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c57759239f68c173933f","publication_date":"2020-12-16","language":"bg","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-985a1d4af3","original_id":"zrjh3q","tier":"B","category":"HACK_THEFT","title":"Years of collection stolen and sold","summary":"Phishing site captured Steam credentials; account and inventory stolen. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/zrjh3q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9dbd30deda091df3e539","publication_date":"2022-12-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a56dcd757","original_id":"3u01ip","tier":"B","category":"HACK_THEFT","title":"Some new strings were added to the Steam Translation Server for escrow","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3u01ip/","source_host":"www.reddit.com","source_status":"public_url","source_group":"65a634e8d363b3626b54","publication_date":"2015-11-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-192c229db8","original_id":"ka4zld","tier":"B","category":"HACK_THEFT","title":"Counter-Strike: Global Offensive update for 12/9/20 (12/10/20 UTC, 1.37.7.4)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/ka4zld/","source_host":"www.reddit.com","source_status":"public_url","source_group":"12c0488a9facd24d8de8","publication_date":"2020-12-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2752557c5","original_id":"95wsys","tier":"B","category":"HACK_THEFT","title":"[Transcription] Dota Pro Circuit Rewind 2018","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/95wsys/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3697688a95d6bf1cd1e","publication_date":"2018-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a17def9f8","original_id":"ml4f58","tier":"B","category":"HACK_THEFT","title":"PSA: If you keep your Overwatch case open for too long, your verdict will not get submitted","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ml4f58/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d22c27226f324de8ec66","publication_date":"2021-04-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de9ddee15b","original_id":"1ukyzlb","tier":"B","category":"BAN_NO_REASON","title":"What do I even do here.","summary":"User reports waking to an unexplained account issue and a refunded game, denies violating TOS, and says Steam Support told them they had already tried contacting support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ukyzlb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"07bf23107eeada391063","publication_date":"2026-07-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0744c21bd6","original_id":"pp_1lo1mgi","tier":"B","category":"HACK_THEFT","title":"How I Found the Sweet Spot: The Best IPTV Service That’s Affordable AND Reliable","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/wordcloud/comments/1lo1mgi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dfdc2d7ce06c895d85fc","publication_date":"2025-06-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e1abd580e","original_id":"pp_6fl7ky","tier":"B","category":"HACK_THEFT","title":"THROTTLE POWAH looks rough but is a lot of fun with friends","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Vive/comments/6fl7ky/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed9f47ab9ecd30ad442c","publication_date":"2017-06-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c356e1e4c1","original_id":"pp_3bo4g5","tier":"B","category":"HACK_THEFT","title":"I just lost the product of 3 years of trading, £400+, in the space of 10 minutes. Please help me.","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/3bo4g5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e7a191e413f1ab23e19e","publication_date":"2015-06-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-637e719da9","original_id":"qbogj9","tier":"B","category":"HACK_THEFT","title":"I got successfully Phished for the first time in my life.","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/qbogj9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04cdda084bc520922a6a","publication_date":"2021-10-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72d33e4b61","original_id":"pp_vpqvvs","tier":"B","category":"HACK_THEFT","title":"Valhalla Community Server information","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/TheValhallaCommunity/comments/vpqvvs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"93dc3e3eae7eaf04af9e","publication_date":"2022-07-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-403f183957","original_id":"pp_4o4pwm","tier":"B","category":"HACK_THEFT","title":"[speculation] Could Valve be planning a \"hard launch\" for Steam Machines and Linux gaming \"at the end of year\"?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/linux_gaming/comments/4o4pwm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"972a8c40c0eed5b46394","publication_date":"2016-06-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f8cd1958e8","original_id":"pp_6yobs6","tier":"B","category":"API_KEY_THEFT","title":"Getting Steam friends of a player.","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamemaker/comments/6yobs6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a0612915963ba52572d4","publication_date":"2017-09-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69cc22e139","original_id":"vid_164","tier":"B","category":"HACK_THEFT","title":"My Friend Stole My $5,000 CS:GO Knife… So I Took Everything Back #gamingstories #redditstories #csgo","summary":"The post is a story promo claiming the user's childhood friend stole their Steam account/inventory, including a CS:GO knife worth around $5,000. It contains no quoted Steam Support/Valve reply or described support action.","quote":"","source_url":"https://www.youtube.com/watch?v=Iu3sG8g-sbA","source_host":"www.youtube.com","source_status":"public_url","source_group":"f46e09c3a7e4cf6944fd","publication_date":"2026-02-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a7b23b06f","original_id":"pp_6d1016","tier":"B","category":"HACK_THEFT","title":"Community Blog - Launching out of Early Access and onto Console","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/portalknights/comments/6d1016/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0083db05c92e6a791820","publication_date":"2017-05-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9ef0bd784","original_id":"pp_430mmy","tier":"B","category":"HACK_THEFT","title":"[Request][PC/Steam]Grand Theft Auto V. A masterpiece.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/430mmy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"73554c5a86c3501af5a4","publication_date":"2016-01-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7071fe1765","original_id":"pp_3ywq0x","tier":"B","category":"HACK_THEFT","title":"I am extremely lucky :)","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3ywq0x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fadffb53c9dc91c09c2b","publication_date":"2015-12-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a295ef0c42","original_id":"pp_3fl9s2","tier":"B","category":"HACK_THEFT","title":"This game desperately needed Star Wars skins. So I made them. Link enclosed.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/skyrogue/comments/3fl9s2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06e2ab5b8af330ef0e28","publication_date":"2015-08-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb02424933","original_id":"pp_ycxswb","tier":"B","category":"HACK_THEFT","title":"A little bit of compelled tech education","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/CryptoCurrency/comments/ycxswb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"acf10a3ba69886a6c3b0","publication_date":"2022-10-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b699db959","original_id":"pp_runo24","tier":"B","category":"HACK_THEFT","title":"Manual for playing coh2 with windows friends","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/linux_gaming/comments/runo24/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0070bf62176a037ba683","publication_date":"2022-01-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94c8ae4fdd","original_id":"pp_3f424x","tier":"B","category":"HACK_THEFT","title":"[Mobile/Android] 7/28/15 Material Steam - Feedback, Features, and Bugs","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3f424x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f0f6641435ed81bae71d","publication_date":"2015-07-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83628371b0","original_id":"pp_5u49b6","tier":"B","category":"HACK_THEFT","title":"Dota 2 report system is broken as well as Low priority","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5u49b6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71146f125759bb601a85","publication_date":"2017-02-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d334dea92","original_id":"pp_8cpbtp","tier":"B","category":"HACK_THEFT","title":"Full Summary Of The Shroud Signed | STG-44/Kick Starter Backers Coin Issues. All Of The Facts/Evidence, What Went Wrong, What Was Done To Correct It, And What Still Needs To Be Done.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Battalion1944/comments/8cpbtp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d809e1eae62ea14baa4f","publication_date":"2018-04-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5adb4b83d9","original_id":"547bc0","tier":"B","category":"HACK_THEFT","title":"An open question and a refund-requester's story: What is Valve doing in regards to No Man's Sky?","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/547bc0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1714c4c2dbf21463bae","publication_date":"2016-09-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-156299ebab","original_id":"6h98gh","tier":"B","category":"HACK_THEFT","title":"EU, Investigating packet loss on valve servers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6h98gh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0db4249bc3379f89dbc4","publication_date":"2017-06-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce8364350c","original_id":"1fmwp78","tier":"B","category":"HACK_THEFT","title":"Just got scammed on Steam and I don't know how","summary":"The user woke up to find most of their CS2 items sold on the Steam Market and two overpriced Dota 2 items purchased, despite having 2FA and no login history showing unauthorized access. They are contacting Steam Support but the post contains no quoted reply from Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fmwp78/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6341f2f0e953b3bf6442","publication_date":"2024-09-22","language":"hu","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-aa7f2c3a53","original_id":"1wuwyxm","tier":"B","category":"BAN_NO_REASON","title":"acc flagged for scam.","summary":"The user reports a Steam account warning/restriction for possible scam activity that appears only on their home PC/network despite prior support help. The post contains their message to Steam Support, not an actual reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wuwyxm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58b81d9e196e6bb5470f","publication_date":"2026-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de665a8e6f","original_id":"rhyp3z","tier":"B","category":"BAN_NO_REASON","title":"VAC Ban for nickname CDMDoto.com The Abomination","summary":"User reports receiving a VAC ban in Dota 2 despite claiming they never cheated, shared the account, or behaved inappropriately, and asks for justice. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/rhyp3z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94ea669ea25bcb579bd7","publication_date":"2021-12-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0179eb56c5","original_id":"pp_psd458","tier":"B","category":"RESTORE_REFUSED","title":"[ACT] Steam account hijacked while using Valve's maximum level of protection & doing everything they recommend against hijacking, lost nearly $30,000AUD worth of assets & Valve are refusing to","summary":"The user says their Steam account was hijacked despite maximum security and valuable TF2 items were traded away without permission. They report that Valve/Steam Support stated a strict anti-restoration item policy, but they do not provide a verbatim quote from support.","quote":"","source_url":"https://www.reddit.com/r/AusLegal/comments/psd458/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7806d04b1b95dd79277d","publication_date":"2021-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-880e9e80bc","original_id":"pp_6mvbhd","tier":"B","category":"HACK_THEFT","title":"This Week's Games (July 9th - 15th, 2017)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcgaming/comments/6mvbhd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae1640cabb07eb84b989","publication_date":"2017-07-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5ac190be8","original_id":"pp_6d76ip","tier":"B","category":"HACK_THEFT","title":"How does PCMR feel about modern Metroidvania games?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/6d76ip/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8269f369764d0aff87c5","publication_date":"2017-05-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3af6f956a4","original_id":"pp_6mshla","tier":"B","category":"HACK_THEFT","title":"How to create a competitive configuration: Dark Souls 3","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamController/comments/6mshla/","source_host":"www.reddit.com","source_status":"public_url","source_group":"939565e2489c4f68da3a","publication_date":"2017-07-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-586ea6a3fe","original_id":"sf_26_361798516945559461","tier":"B","category":"HACK_THEFT","title":"Срок блокировки передачи вещей давно истёк, но вещи не передаются!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/361798516945559461/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b258c69da634587a4e6c","publication_date":"2016-08-19","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d1f473b5b","original_id":"6jds8r","tier":"B","category":"HACK_THEFT","title":"Valve scammed me, took my money for Dota 2 Battle pass bundle, never gave me the item, refund and i don't have enough funds to buy one, and the best part, THEY UPDATED MY WALLET BALANCE HISTORY TO REF","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6jds8r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7255ddb8dc406663c6cb","publication_date":"2017-06-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccce622ed0","original_id":"1i3tp9m","tier":"B","category":"HACK_THEFT","title":"Why are Cache items so inconsistent with their \"tradeability\"?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1i3tp9m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee668f7e6d4790bd3247","publication_date":"2025-01-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-442c8bbb56","original_id":"1wrfzxe","tier":"B","category":"HACK_THEFT","title":"Sudden change of name and profile picture without my permission/Possible acoount breach","summary":"The user noticed their Steam profile name and avatar were changed without permission and suspected an account breach. They changed their Steam and email passwords and checked their API key, but the post contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wrfzxe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d62e2e2a68a8bf92bf00","publication_date":"2026-09-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4c68e9e57","original_id":"1e13pm4","tier":"B","category":"HACK_THEFT","title":"I don't even know if this a scam or a hijack?","summary":"The user's Steam inventory disappeared through a trade to an unknown account, and their Steam Mobile Authenticator was moved to another device. They filed a Steam support ticket and are asking for advice; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1e13pm4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1b9e5976aa1d71c76d0","publication_date":"2024-07-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6be92b515","original_id":"17nt62s","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Compendium The Oracle's Challenge Reward Level Error","summary":"The user reports a Dota 2 compendium reward error: they got 5,000 points instead of 10,000 for 7 correct predictions. They say Steam Support could not resolve it and redirected them to the community hub or another platform.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/17nt62s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"454df1a341626dd74796","publication_date":"2023-11-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d75dc8e6ee","original_id":"pp_frfa9b","tier":"B","category":"RECOVERY_HIJACK","title":"The Steam Support website really makes the job easier for hackers","summary":"The user complains that Steam Support's website hides the Unauthorized Login recovery wizard, making account recovery difficult or impossible if a hacker changes the linked email. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/frfa9b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6463ea28079aec64e485","publication_date":"2020-03-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dfab33f1f","original_id":"pp_80p913","tier":"B","category":"RECOVERY_HIJACK","title":"Steam refuses to unlock my account.","summary":"A user recounts how Steam Support permanently locked and refused to recover their account after a malware infection and keylogger incident 5 years prior, despite the user providing proof of ownership such as PayPal transaction screenshots.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/80p913/","source_host":"www.reddit.com","source_status":"public_url","source_group":"82af67deb6a719db0fa1","publication_date":"2018-02-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-502a3a44fe","original_id":"pp_3juni1","tier":"B","category":"HACK_THEFT","title":"[REQUEST][Steam] Counter-Strike: Global Offensive [REPOST]","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3juni1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9378aeafe40b6baec804","publication_date":"2015-09-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ec3037d0a","original_id":"pp_6gsba0","tier":"B","category":"HACK_THEFT","title":"20s/F/US - Looking for a chill friend to hang out and game with late at night 🌸 🐰","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/MakeNewFriendsHere/comments/6gsba0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d73d7ff2652bfd388398","publication_date":"2017-06-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a977b3ca71","original_id":"pp_7g7m1s","tier":"B","category":"HACK_THEFT","title":"Looking for alpha keys? We literally give them away!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/theislandsofnyne/comments/7g7m1s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7e91bfc282ecc5d2aa72","publication_date":"2017-11-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-769b4accdf","original_id":"pp_9ajeo8","tier":"B","category":"HACK_THEFT","title":"[Arma 3] Operation Jackpot - Saturday 01st @ 19:00 UTC","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ProjectMilSim/comments/9ajeo8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e5873164464895a18603","publication_date":"2018-08-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-092ac9c94e","original_id":"pp_374gyy","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM] Call of Duty - Modern Warfare 3","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/374gyy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"628fb76ebcc56879c548","publication_date":"2015-05-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2fd87ed7d7","original_id":"pp_8aqj8n","tier":"B","category":"HACK_THEFT","title":"[H] Halycon 6, Mini Metro, Subterrain, Dead Rising 4, Kerbal Space & Giveaways [W] Crypto, PayPal, Games & Nothing","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/8aqj8n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13363206a286a9f50af8","publication_date":"2018-04-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d51993cf40","original_id":"1x4bm11","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Steam Support removed my Mobile Authenticator for an ...","summary":"The user reports that Steam Support removed their Mobile Authenticator for an attacker who refused to provide a CD key, then ignored them for 12 days. No direct Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x4bm11/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3a57204a2cf67248851","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-087a88381c","original_id":"6fvn9e","tier":"B","category":"HACK_THEFT","title":"How Gabe Newell saved my account","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/6fvn9e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6266b2542df3999b02d0","publication_date":"2017-06-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14d2ba3e32","original_id":"1e8i1b4","tier":"B","category":"HACK_THEFT","title":"Community Banned for no apparent reason?","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e8i1b4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7eff6068ff6ae577c8b5","publication_date":"2024-07-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4dd40a5a8b","original_id":"fit4rt","tier":"B","category":"HACK_THEFT","title":"Reminder: Never trust shady links!","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/fit4rt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0fbffe5c52bff7388227","publication_date":"2020-03-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0bd0f01bef","original_id":"4dz9dy","tier":"B","category":"HACK_THEFT","title":"150+ Discount Coupons, Available to Anyone For Free!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4dz9dy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f0abf5e32a1cb6b8d53","publication_date":"2016-04-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e06608e367","original_id":"wvmnvg","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account (possibly) Hacked.","summary":"The user believes their Steam account was hacked after their password stopped working, Steam-related emails disappeared, and recovery attempts failed. They contacted Steam Support and sent proof of ownership, but say the support agent was not convinced.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/wvmnvg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"24d8e570149556b8d1b9","publication_date":"2022-08-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0566fb6d21","original_id":"pp_3p7veo","tier":"B","category":"HACK_THEFT","title":"[Request][PC/Steam] Rocket League","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3p7veo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dcd858f8d1d96e012cc8","publication_date":"2015-10-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9827ef527","original_id":"pp_1u438a6","tier":"B","category":"RECOVERY_HIJACK","title":"Account recovered but now locked. Steam Support is demanding a 6-year-old physical wallet code I don't have. Is the account gone?","summary":"A user's account worth around $300 USD was compromised via malware on GitHub, leading to spam and a subsequent system lock. After recovering the account, Steam Support refused to unlock it because the user could not provide a physical Steam Wallet code from 2020, rejecting alternative proofs of ownership such as historical emails, phone numbers, and hardware consistency.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1u438a6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f898d33a143f139c5a55","publication_date":"2026-06-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1ba3c14ba","original_id":"pp_3igpzt","tier":"B","category":"HACK_THEFT","title":"[Request][PC][Steam] Tales of Zestiria: So Animu. Much Waifu.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3igpzt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cc5d1f3d1c6d1a0450d8","publication_date":"2015-08-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ca1f5807a","original_id":"pp_90no9i","tier":"B","category":"HACK_THEFT","title":"Black Friday","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SignalHorrorFiction/comments/90no9i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d88f7807341e9104e417","publication_date":"2018-07-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe213cf93c","original_id":"pp_8pzejn","tier":"B","category":"HACK_THEFT","title":"Black Friday","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Horror_stories/comments/8pzejn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a12c5d4f205d75f14484","publication_date":"2018-06-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18049281de","original_id":"pp_7ayv77","tier":"B","category":"HACK_THEFT","title":"What is happening in GFD this week? November 6 - 12","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GFD/comments/7ayv77/","source_host":"www.reddit.com","source_status":"public_url","source_group":"906035fe5775885f4a5c","publication_date":"2017-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd547c563d","original_id":"pp_6xi4xk","tier":"B","category":"HACK_THEFT","title":"This Week's Games (August 27th - September 2nd, 2017) -- Absolver, XCOM 2: War of the Chosen, Ark: Survival Evolved, Sonic Mania, Sunless Skies, Ys Seven, Life is Strange: Before the Storm, and more","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/PCGameReleases/comments/6xi4xk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1e3063d13c982bf93ab1","publication_date":"2017-09-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd12902663","original_id":"pp_46jh1d","tier":"B","category":"HACK_THEFT","title":"Top Hats And Champagne interviews Pedro, creator of /r/PCMasterRace","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/46jh1d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0b21308ba985e056a4d1","publication_date":"2016-02-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-952d05d65c","original_id":"pp_4lfc9n","tier":"B","category":"HACK_THEFT","title":"[REQUEST] [PC/Steam] Hearts of Iron IV: Cadet Edition","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/4lfc9n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"53c53b489790694df78b","publication_date":"2016-05-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08be4af90f","original_id":"pp_43humq","tier":"B","category":"HACK_THEFT","title":"[Request][Steam] Help me finish my favorite video game series ever with Arkham Knight! It'd be the best B-Day gift ever! :D","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/43humq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d85093bf7cf33d96dc4e","publication_date":"2016-01-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e0ed6bc03","original_id":"pp_76wv9o","tier":"B","category":"HACK_THEFT","title":"Impossible to submit a ticket to support, multiple issues...","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Paladins/comments/76wv9o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f894b99327540e9fd8d6","publication_date":"2017-10-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d5989846c","original_id":"pp_nz09jr","tier":"B","category":"HACK_THEFT","title":"Joining the \"accidentally reported\" club.","summary":"A Discord chat log showing an attempted 'accidental report' scam targeting a Steam user. The scammer claims to have reported the user by mistake and insists a 'Steam admin' needs confirmation to avoid a permanent account ban.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/nz09jr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"605fd8fb5f8e5be13400","publication_date":"2021-06-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-27ecb726cc","original_id":"pp_1mjvp5i","tier":"B","category":"API_KEY_THEFT","title":"∆ Ep. 02 ∆ Docker # Friendship","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Nomiverse/comments/1mjvp5i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d606c6d9dcb07c63ec2c","publication_date":"2025-08-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc3202dcfe","original_id":"pp_5wcx53","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, Starbound (5 keys), Euro Truck Simulator 2 (3 keys), Undertale (3 keys), Witcher 3 (10 keys), Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gu","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5wcx53/","source_host":"www.reddit.com","source_status":"public_url","source_group":"870043f0d645808bd7a1","publication_date":"2017-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c50ed27505","original_id":"190q0cc","tier":"B","category":"HACK_THEFT","title":"NEW SCAM TO DELETE GAMES","summary":"The user describes a scam where an impersonator posing as Steam Support locks the account, deletes some games, and tries to redirect a trade offer to a fake friend account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/190q0cc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"063029a35a0688aec8c9","publication_date":"2024-01-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1e9ab76ddf","original_id":"1aqyhdq","tier":"B","category":"HACK_THEFT","title":"Bloodfeather Frock issue","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1aqyhdq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb1c1271100ed1752e4e","publication_date":"2024-02-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c5b655d83","original_id":"4kxfs0","tier":"B","category":"HACK_THEFT","title":"Caution of youtube accounts advertising on /r/Dota2","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/4kxfs0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a60758321461741042f2","publication_date":"2016-05-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35959e664b","original_id":"17sczh2","tier":"B","category":"HACK_THEFT","title":"Valve has broken decency. Now do not apnut from 10 to 12 thousand.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/17sczh2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"90011cc7255fbc04bee8","publication_date":"2023-11-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4f1680cbb","original_id":"8x8pem","tier":"B","category":"HACK_THEFT","title":"The heroes chosen for the Open AI Five","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8x8pem/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21f6a3d933d102744d36","publication_date":"2018-07-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a04cec1b8","original_id":"rj9w8y","tier":"B","category":"HACK_THEFT","title":"Aghanim's labyrinth and griefers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/rj9w8y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"200e33e452d6611c2182","publication_date":"2021-12-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27cc8687ee","original_id":"3j3c2y","tier":"B","category":"HACK_THEFT","title":"(X Post /r/PCGaming) Nvidia GPUs do not support DX12 Asynchronous Compute/Shaders. Official sources included.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/3j3c2y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9aebd3ea1a42fbea3bb3","publication_date":"2015-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a855c46941","original_id":"1vgh91p","tier":"B","category":"RECOVERY_HIJACK","title":"Is it ggs for me?","summary":"The user says their account was accessed, support had them trade-lock items and wait, then the account was put under a family account and they were locked out; Steam Support is now claiming they are not the real owner.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vgh91p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"946671bbaca596143ace","publication_date":"2026-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-443c103c40","original_id":"1u0db67","tier":"B","category":"HACK_THEFT","title":"Steam Scammer","summary":"User warns of a coordinated scam where fraudsters impersonate Steam Support via a fake email and Discord agent, claim illegal purchases and IP ban risk, and try to obtain screen share, card details, and password resets to hijack the Steam account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u0db67/","source_host":"www.reddit.com","source_status":"public_url","source_group":"021214c3c3dd6259693e","publication_date":"2026-06-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5c9d7287a","original_id":"1to5xli","tier":"B","category":"HACK_THEFT","title":"New scam?","summary":"User reports a Steam-related scam that resulted in all their items being stolen; they locked trades and say a support ticket instructed further account lockdown while the matter is investigated. No verbatim Steam Support quote is included.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1to5xli/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7fea8e3bc67028c27f22","publication_date":"2026-05-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23fa2d8444","original_id":"1tnrg6q","tier":"B","category":"HACK_THEFT","title":"Really scammers?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tnrg6q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"153a5b4d9a9eb830820c","publication_date":"2026-05-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8335e0d0b","original_id":"tcpm7x","tier":"B","category":"HACK_THEFT","title":"Scammed, Lost Discord and Steam account.","summary":"The user was phished/scammed into giving account credentials, leading to their Steam and Discord accounts being compromised; the Steam account was later recovered. The post quotes a message asking to file a new ticket, but it is not clearly attributed to Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/tcpm7x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"582d7ee5b8fe6fd92035","publication_date":"2022-03-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-324d37a3c1","original_id":"i5g86h","tier":"B","category":"HACK_THEFT","title":"\"I have accidentally reported you\" - Scam.","summary":"The user describes a Steam impersonation scam where a stranger claimed to have accidentally reported them and directed them to a fake Steam Support contact. No actual Steam Support/Valve reply is quoted in the post; the claimed support response is only referenced via an image and the scammer's words.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/i5g86h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c12f3ee107149707380a","publication_date":"2020-08-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c8091f862","original_id":"pp_2vp32f","tier":"B","category":"HACK_THEFT","title":"Steam Moderation frustration","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2vp32f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b93747d1ed3b97942fb9","publication_date":"2015-02-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00660d1c3e","original_id":"pp_3k4b0l","tier":"B","category":"HACK_THEFT","title":"I told steam support that my email had been compromised, and now my knife has been stolen. What do i do?","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3k4b0l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"effa5ad69d3b4617805a","publication_date":"2015-09-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19cc78fce7","original_id":"pp_1s2colq","tier":"B","category":"API_KEY_THEFT","title":"Odin 2 Portal - Beacon Launcher & Steam games, it's a delight (how to with Mjolnir - Create Steam Files tool)","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/OdinHandheld/comments/1s2colq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06b42376a947c85f6104","publication_date":"2026-03-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88e052c430","original_id":"pp_7gxxiq","tier":"B","category":"HACK_THEFT","title":"[PC]Performance tip: If you suffer from game constantly locking to 30 fps and you're using borderless or windowed display modes - go back to fullscreen.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Nioh/comments/7gxxiq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2486a558d763101a9a38","publication_date":"2017-12-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c53c1f499","original_id":"pp_1ry6enp","tier":"B","category":"HACK_THEFT","title":"Wanted to share a Lil region","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/FatuiHQ/comments/1ry6enp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d8fdd443742b80e926f7","publication_date":"2026-03-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1cca52ce0","original_id":"1g8nu0d","tier":"B","category":"HACK_THEFT","title":"r/SteamScams on Reddit: I believe this is a market scam. I have already reported them, but I wanted to confirm this user is a scammer.","summary":"The user reports a suspected Steam market scam and says that after playing along with a request for a purchase-history screenshot, they received an SMS password-reset code from Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1g8nu0d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"793a929f42215652abe6","publication_date":"2024-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6613c90d61","original_id":"1cg884r","tier":"B","category":"HACK_THEFT","title":"Steam Guard account hack (inventory wiped)","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1cg884r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"49de33bc2457bee10ac8","publication_date":"2024-04-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86ec38723e","original_id":"5ux9gp","tier":"B","category":"HACK_THEFT","title":"PSA: Watch out for fake OPSkins Bots","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/5ux9gp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35d99e04425828e00f5c","publication_date":"2017-02-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-111794a5aa","original_id":"36e1r7","tier":"B","category":"HACK_THEFT","title":"Steam Bots: The best ways to easily detect and avoid phishers","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/36e1r7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1503ab60bf03cf6f0f7","publication_date":"2015-05-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b3c6e4790","original_id":"1scyeb9","tier":"B","category":"HACK_THEFT","title":"Dark Queen of Samobor - Downtown Game Studio - INSIDE atmosphere with hack and slash combat","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/1scyeb9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05e2fd59c257a56835cd","publication_date":"2026-04-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8936cc407f","original_id":"1v4zetr","tier":"B","category":"HACK_THEFT","title":"Steam Scam Warning","summary":"The user was socially engineered by a scammer impersonating Steam Support, sent screenshots, added a Discord contact, and lost their Steam account. No actual Steam Support reply is quoted; the post only describes a fake support screenshot sent by the scammer.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v4zetr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed5c76b45889a6e0bb9f","publication_date":"2026-07-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5b5a2763b","original_id":"1k3in2z","tier":"B","category":"HACK_THEFT","title":"HACKED AND SCAMMED","summary":"The user says their Steam account was hacked and in-game items were stolen through an unauthorized trade offer they were not notified about. They recovered the account and reset security, then were contacted by someone claiming a Steam group had posted them as a scammer; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1k3in2z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0aba80921e5ee973604f","publication_date":"2025-04-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-40f05b4bad","original_id":"x7jec2","tier":"B","category":"HACK_THEFT","title":"Mby scammer steam Link","summary":"The user believes someone accessed their Steam account and used their wallet balance to buy a $499.99 Dota 2 item worth $0.03, leaving only $1. They contacted Steam Support about 1.5 days ago and say they have received no response.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/x7jec2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16c8906b8ef345a1e017","publication_date":"2022-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aeb8cabf8d","original_id":"1d81294","tier":"B","category":"HACK_THEFT","title":"Network of scammers uncovered, info inside","summary":"User describes a scam case-opening site that requires deposits before withdrawing supposedly won items; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1d81294/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a5ed18eb46ab5506f37","publication_date":"2024-06-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d85e4214f4","original_id":"dn4gz5","tier":"B","category":"BAN_NO_REASON","title":"[Help] friend got banned for 19 years","summary":"The user reports that their friend received a 19-year Steam ban with no explanation and asks what can be done. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/dn4gz5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe752c49b4d6e1c61609","publication_date":"2019-10-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d821b6564f","original_id":"pp_73vgzy","tier":"B","category":"HACK_THEFT","title":"Marco Window Manager crash and compton issues in windowed mode on Linux Mint 18.2 :: Layers of Fear","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/linux_gaming/comments/73vgzy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1050d0f536aacaf4abf1","publication_date":"2017-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f2730c705","original_id":"pp_59x8g7","tier":"B","category":"HACK_THEFT","title":"[Request][Steam] Europa Universalis IV Collection -75%","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/59x8g7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e023144d040829e7590","publication_date":"2016-10-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-17d929ed13","original_id":"pp_68pp9v","tier":"B","category":"HACK_THEFT","title":"/r/askreddit VS. /u/steampunkstormrifle - Hundreds of karma stolen and several left permanently bamboozled, then deletes account!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/KarmaCourt/comments/68pp9v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ba6af8be1fadf4a8cbcf","publication_date":"2017-05-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69e7a8f829","original_id":"pp_3i8rvc","tier":"B","category":"HACK_THEFT","title":"[ARMA 3] Operation Takistani Freedom - Brits in Zargabad | Sunday Aug.30 | 19:00 UTC","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ProjectMilSim/comments/3i8rvc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f6899f33cb5f8617a50","publication_date":"2015-08-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-823a469dba","original_id":"pp_6vt3si","tier":"B","category":"HACK_THEFT","title":"This Week's Games (August 20th - 26th, 2017) -- Quake Champions, The Escapists 2, World of Speed, Robocraft, F1 2017, Naruto Shippuden: Ultimate Ninja Storm, and more (xpost /r/PCGameReleases)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcgaming/comments/6vt3si/","source_host":"www.reddit.com","source_status":"public_url","source_group":"79427f89bb6ef0ec60e4","publication_date":"2017-08-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f0f3b1e30","original_id":"pp_10up0tk","tier":"B","category":"HACK_THEFT","title":"Steam account hacked","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/10up0tk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1d8b3b02f0d0e9176e66","publication_date":"2023-02-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f55bcafb47","original_id":"pp_4fkure","tier":"B","category":"HACK_THEFT","title":"Weekly Catch Up Thread #3 - Bring it on ARGs.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedetectives/comments/4fkure/","source_host":"www.reddit.com","source_status":"public_url","source_group":"676bd44d5b7dd0ca9fbc","publication_date":"2016-04-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6eb66503ce","original_id":"pp_4lglix","tier":"B","category":"HACK_THEFT","title":"WildStar is coming up on Steam. It's F2P and has a lot of great things about it.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/TrollXGirlGamers/comments/4lglix/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab23b5a1d6c249dc3b16","publication_date":"2016-05-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-59c9acd7d0","original_id":"rrocsh","tier":"B","category":"HACK_THEFT","title":"Account hijacked and almost all of my Dota 2 Inventory Stolen. BEWARE.","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/rrocsh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"95572acdbb98dc87a1f4","publication_date":"2021-12-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14627dbf69","original_id":"35lsvh","tier":"B","category":"HACK_THEFT","title":"[PC] How to deal with a wrongful ban?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/35lsvh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44074a5cbbacebe9ff35","publication_date":"2015-05-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57df4b215c","original_id":"16r18e4","tier":"B","category":"HACK_THEFT","title":"GAME BAN Bugs With Window7","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/16r18e4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f1f1e1df3d799ca1c36","publication_date":"2023-09-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04ab43ef81","original_id":"68u9i2","tier":"B","category":"HACK_THEFT","title":"Learn Drafting & Dealing with Top Kiev Major Heroes in this Educational Weekly In-House Series Ran by Coaches","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/68u9i2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"59f0b4c5fe390fe79b0b","publication_date":"2017-05-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82eb00675e","original_id":"6knp0r","tier":"B","category":"HACK_THEFT","title":"Victory Lap: E3 from the eyes of a first timer","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/6knp0r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ec4bf0d57c705d440cf","publication_date":"2017-07-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-508b1b3725","original_id":"1ewvvmh","tier":"B","category":"HACK_THEFT","title":"Random trading cards in market history, have I been compromised? (HELP)","summary":"The user noticed unexplained trading cards in their market/inventory history and feared their Steam account had been compromised. They contacted Steam Support, who according to the user did not think the account was compromised.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ewvvmh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b46db945d944e2b519d7","publication_date":"2024-08-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab97058b92","original_id":"u6uoc8","tier":"B","category":"HACK_THEFT","title":"So someone tried to steal my account on Steam with the \"I accidently reported you\" scam.","summary":"The user was targeted by the 'I accidentally reported you' Steam scam, with a scammer impersonating Steam Support and asking them to add another account. The user researched the scam and avoided it; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/u6uoc8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd75c417268953b1adf8","publication_date":"2022-04-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39f92bc278","original_id":"1jb3bwo","tier":"B","category":"HACK_THEFT","title":"somebody help me understand this situation.","summary":"A user was contacted on Steam by someone claiming a marketplace item was hacked and directed them to a fake Steam Support contact named Steve Jaros, who asked them to log out and provide a phone verification code. No actual Steam Support reply is quoted; this appears to be an attempted account hijacking scam.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1jb3bwo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92494b9afa71ae553ddd","publication_date":"2025-03-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-daac4003c3","original_id":"eltqwn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam ignores me","summary":"The user cannot log in to their Steam account, password recovery does not recognize their emails, and they submitted a support ticket but have received no response after almost a day.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/eltqwn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da1b23ca35d279e1f0c0","publication_date":"2020-01-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9fd529da0","original_id":"jqyw1n","tier":"B","category":"HACK_THEFT","title":"Anyone here got their account reported and was contacted by Steam support?","summary":"The user was contacted by someone impersonating Steam Support as 'Gulyayev,' who claimed the account had complaints and instructed them to trade all tradable items to a friend for checking. The user fears they were scammed, but the post contains no actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/jqyw1n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98d8058362277d69d820","publication_date":"2020-11-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-923d7dab4d","original_id":"vt76ov","tier":"B","category":"HACK_THEFT","title":"Funds stolen through steam market. Disappointed with Steam response.(or lackthereof)","summary":"The user reported 44 unauthorized Steam Market purchases totaling roughly $500+ using their Steam wallet funds to buy worthless Dota 2 items, despite having 2FA enabled. They said Steam Support only sent a standard copy-paste template reply and did not properly investigate or refund the transactions.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/vt76ov/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bdde218670255375282d","publication_date":"2022-07-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2cad3f6dd8","original_id":"9xji6k","tier":"B","category":"RESTORE_REFUSED","title":"Got scammed by Valve??","summary":"User claims Valve promised an item but they did not receive it and calls it a scam. The post links to a support reply image but includes no verbatim Steam Support text.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/9xji6k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0ce2e61a7f41e16534a","publication_date":"2018-11-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5737886e02","original_id":"pp_6r1rtu","tier":"B","category":"HACK_THEFT","title":"Day 3 Of The Steamapalooza - Ushimima Update Edition.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/shroudoftheavatar_raw/comments/6r1rtu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5175a2f4e19854797a2f","publication_date":"2017-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35d7094d69","original_id":"pp_6j8e11","tier":"B","category":"HACK_THEFT","title":"Peace, Death! not working","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/linux_gaming/comments/6j8e11/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3627e628879b021f485b","publication_date":"2017-06-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffac9b3b1d","original_id":"pp_3a3qj0","tier":"B","category":"BAN_NO_REASON","title":"Mystical ban + response from Steam!:(","summary":"A user complains about receiving a trade ban on January 9, 2015, and receiving only automated responses from Steam Support across six submitted tickets. The user claims innocence and highlights a high account value and good reputation.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3a3qj0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e6068023fee70bcdb4e","publication_date":"2015-06-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0a1c0ea4f","original_id":"pp_90nrze","tier":"B","category":"HACK_THEFT","title":"Black Friday","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/creepypasta/comments/90nrze/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7b770db2e7808b4ca223","publication_date":"2018-07-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1e98dd017","original_id":"pp_6up32u","tier":"B","category":"HACK_THEFT","title":"Vigilantes Version 19 Released","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tbs/comments/6up32u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98b3f2b99b6ba499270b","publication_date":"2017-08-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b3a401a32","original_id":"pp_97dmp8","tier":"B","category":"HACK_THEFT","title":"So a Wind Wizard, Water Witch, and Witchcraft-Working Wonder visit for a birthday...","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Devilrp/comments/97dmp8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6c353261017e6541421","publication_date":"2018-08-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-083f646220","original_id":"pp_127j1l1","tier":"B","category":"HACK_THEFT","title":"[Steam Deck][HowTo] Run jc141 games: the extract dwarfs on windows way","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/LinuxCrackSupport/comments/127j1l1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a82736fb7becc40c7700","publication_date":"2023-03-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c0024f7c9","original_id":"pp_6wbthp","tier":"B","category":"HACK_THEFT","title":"CMV: HL2EP3 may be dead, but HL3 is not, and will likely be a VR game set largely in a zero G environment.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/changemyview/comments/6wbthp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"340bd2e4eafd3a7b9581","publication_date":"2017-08-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ec35f8391","original_id":"pp_4m5avx","tier":"B","category":"HACK_THEFT","title":"Valve and the Eternal Beta (Long Post)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/oculus/comments/4m5avx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b796cc1dc4a44c33e692","publication_date":"2016-06-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d7ed29a6c","original_id":"sf_1_46476145318440490","tier":"B","category":"HACK_THEFT","title":"Need advice, my account was hacked and items were taken.","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/46476145318440490/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b89fe81737c49823480b","publication_date":"2014-07-05","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df71c5a4b5","original_id":"32l24h","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked account and stolen items DotA2 (The tale of inevitable)","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/32l24h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57a88ac03e68f2bc3930","publication_date":"2015-04-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c0f0703d6","original_id":"3rxhui","tier":"B","category":"HACK_THEFT","title":"For those who complain about their experience with Steam Support, I'll tell you mine with Activision.","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/3rxhui/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4a65e0e8b16dc697696f","publication_date":"2015-11-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c5ab4dec7","original_id":"67ie1c","tier":"B","category":"HACK_THEFT","title":"Learn Drafting, Shot-Calling, & How to Lead Teams TONIGHT in this Community In-House Event with Coaches","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/67ie1c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a453643b9873fc2c0e42","publication_date":"2017-04-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb99d77c53","original_id":"1unhz9p","tier":"B","category":"HACK_THEFT","title":"Trying to scam me","summary":"A scammer impersonating Steam staff claimed the user owed payment for a skin and told them to add a fake 'Steam admin,' who then asked them to disable Steam Guard. The user recognized the scam, lied that they had disabled it, and the scammer blocked them; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1unhz9p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc28d828add5567d9f5a","publication_date":"2026-07-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-779f84a8f8","original_id":"1w6c4r3","tier":"B","category":"API_KEY_THEFT","title":"Steam account was accessed by people who changed profile pic and language to Chinese.","summary":"The user's Steam account was accessed by someone who changed profile details, used CS:GO, and made refund requests to the Steam wallet, likely via a hijacked login token/session. The user locked the attacker out and recovered by buying new games with the refunded wallet funds; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w6c4r3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9a1d506f67365c20fc61","publication_date":"2026-09-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f83e8c0f4","original_id":"sb73xe","tier":"B","category":"HACK_THEFT","title":"Scammed for $60k on Buff->Steam Scam - urgent help appreciated - freeze steam acc?","summary":"A financially desperate woman was allegedly scammed into depositing $60k into a Buff account linked to another person's Steam account, then woke up logged out. The post seeks urgent help to freeze the Steam account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/sb73xe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9bcc1beb9aa0c6d5511f","publication_date":"2022-01-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d8e51abda9","original_id":"xg68jg","tier":"B","category":"HACK_THEFT","title":"How can I be so stupid.","summary":"The user was scammed by someone impersonating Steam Support on Discord, claiming they had been mass reported, and provided account/payment details. They opened a Steam support recovery ticket and fraud tickets with Xoom/bank, but the post contains no actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/xg68jg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9721a8af9c0d81ffaf72","publication_date":"2022-09-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64b3b69617","original_id":"jz3d18","tier":"B","category":"HACK_THEFT","title":"Is this a try to scam me?","summary":"A user was contacted by someone claiming their Steam profile was reported for scamming $150 in BTC and was sent a fake “Steam Admin Helper” response telling them to add the helper on Discord. The user suspects a scam; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/jz3d18/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dcbbdb660b78db96ca2f","publication_date":"2020-11-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3580849e9","original_id":"jqxyng","tier":"B","category":"RECOVERY_HIJACK","title":"I almost got scammed by Christen Coomer.","summary":"A scammer impersonating Steam Support contacted the user on Discord, claimed the account was flagged/reported, and tried to obtain purchase history and email to initiate an account recovery hijack. The user recognized the scam and provided fake information; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/jqxyng/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b0f79cfe657136a29287","publication_date":"2020-11-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5765eb66f1","original_id":"3kpo7c","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My Steamaccount has been hacked and no response from the steamsupport.. what the heck..","summary":"The user's main Steam account was hacked, and their inventory is worth 2400€. They provided ownership details but have received no Steam Support response for 6 days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3kpo7c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b64b832165c42092b1e","publication_date":"2015-09-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83a1bb7c7a","original_id":"1kxvp9l","tier":"B","category":"HACK_THEFT","title":"Watch out for this","summary":"The user warns that a friend's Steam account messaged them claiming an unpaid purchase and redirected them to a fake \"Steam support person\"; the user plans to report it to Valve. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kxvp9l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0dd43df2a65e3f7d95c","publication_date":"2025-05-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ecf5c2986","original_id":"nho5oc","tier":"B","category":"HACK_THEFT","title":"Can't contact steam support.","summary":"The user's friend's Steam account was hacked, with the email and phone number changed. They tried the Steam account recovery form but repeatedly got a captcha failure message with no captcha, and Steam Support has not replied.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/nho5oc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2280742a53c690d00ae0","publication_date":"2021-05-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e5bea729e","original_id":"pp_3rrvmz","tier":"B","category":"HACK_THEFT","title":"[Request][PC/Steam] Rocket League","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3rrvmz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9610ef7652c1bd5981b4","publication_date":"2015-11-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c3c5f6d0a","original_id":"pp_5w3b26","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM/UPLAY] For Honor, attempt 3! Get your story time hat and settle down!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/5w3b26/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f946c4ab39b60500d9a","publication_date":"2017-02-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb16e95b55","original_id":"pp_k0jyiu","tier":"B","category":"API_KEY_THEFT","title":"Vote for CSGO Scam - CSGO Profile Changed - How to fix","summary":"A user describes falling for a CS:GO voting scam through a compromised friend's account, which resulted in Steam API key abuse, friends being deleted, and profile modifications. The user provides instructions on how to revoke Steam API access to secure the account.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/k0jyiu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1610b472705ef5cbfa5e","publication_date":"2020-11-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-729a2fe33e","original_id":"pp_632gm3","tier":"B","category":"HACK_THEFT","title":"Ongoing error without a solution, MM Unplayable: \"Incorrect Client Cookie in NoSession from XXXX, Could Be Spoofed, Ignoring.\" CSGO unplayable for myself and many others. Support says it is normal.","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/632gm3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34a5c6f7104790e0ffc8","publication_date":"2017-04-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ce7a40cb2","original_id":"pp_3a5hsc","tier":"B","category":"BAN_NO_REASON","title":"My friend has been trade banned for over 6 months now without any response.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3a5hsc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e94c10917401d3e80084","publication_date":"2015-06-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c26fc5ba4","original_id":"pp_7e219a","tier":"B","category":"HACK_THEFT","title":"Game doesn't start anymore","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Dirtybomb/comments/7e219a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8d8540489fd4d98441b7","publication_date":"2017-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd3afd3009","original_id":"pp_enp9tn","tier":"B","category":"HACK_THEFT","title":"Can't play the game in the Netherlands/ explained/ solution to the problem","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/KurtzPel/comments/enp9tn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"10377199b9170cce6aea","publication_date":"2020-01-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80b3127714","original_id":"pp_o8sthx","tier":"B","category":"HACK_THEFT","title":"Discord Account Scam (convincing Photoshop)","summary":"A Discord chat screenshot showing a scammer attempting an 'accidental report' scam to trick a victim into contacting a fake Steam administrator. The image shows scammer impersonation on Discord, not genuine Valve Steam Support correspondence.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/o8sthx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8d5be91fdd807aeb249","publication_date":"2021-06-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1e6f6e6da0","original_id":"pp_lnc3ms","tier":"B","category":"HACK_THEFT","title":"Howto: Mass Effect 2 DLC & Cerberus","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/masseffect/comments/lnc3ms/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bd86de6d0880207b1327","publication_date":"2021-02-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a0de59e3f","original_id":"pp_kneaph","tier":"B","category":"HACK_THEFT","title":"The new scam - CyberxLeague.com","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/kneaph/","source_host":"www.reddit.com","source_status":"public_url","source_group":"626403dd87c8956f97d2","publication_date":"2020-12-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d59c80086a","original_id":"4j0yd1","tier":"B","category":"HACK_THEFT","title":"Why Dota 2 should have a greater platform to support Community features inside the game and how to improve them","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/4j0yd1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bbca28b4293ca2fc7dd0","publication_date":"2016-05-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45f825ce06","original_id":"prr9yg","tier":"B","category":"HACK_THEFT","title":"r/de on Reddit: Steam Account meines Bruders wurde gehackt, Support ist nicht erreichbar","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/de/comments/prr9yg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ef6cbd6ad00d363e14f","publication_date":"2021-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b54c751581","original_id":"1uy2rel","tier":"B","category":"HACK_THEFT","title":"Official steam support tickets telling me to trade items?","summary":"The user received messages that look like official Steam Support tickets instructing them to trade items to the \"Steam cloud,\" and they suspect it is a scam. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uy2rel/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2bf95757a6dae2a770e3","publication_date":"2026-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eba470e87c","original_id":"1e5ec1o","tier":"B","category":"HACK_THEFT","title":"I got scammed $1000","summary":"The user says they were scammed out of an AWP and knife worth $1,000 after a fake trade/stream arrangement, and the other person blocked them and changed their Steam name. They mention contacting Steam Support, but the post does not include any quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1e5ec1o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fdeaa6de47ba8b7e76c3","publication_date":"2024-07-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7168cd5535","original_id":"1dcs8f2","tier":"B","category":"HACK_THEFT","title":"THIS SCAM IS BACK IN TOWN (why is it hanging around, what does it mean for you family?)","summary":"The post warns about a scam impersonating Valve/Steam Support, where scammers claim the user was reported and has a pending ban to pressure them. It does not include an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1dcs8f2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c94b6f51f8c4a136c7a7","publication_date":"2024-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-064bc6942f","original_id":"y1kxy9","tier":"B","category":"HACK_THEFT","title":"I had my steam account stolen and I don't know what to do now","summary":"The user describes their Steam account being stolen through a social-engineering scam involving impersonation and a suspicious link/login step. No Steam Support reply is quoted; Steam Support did not say or do anything in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/y1kxy9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"60b17b7ec861f2834b3a","publication_date":"2022-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b81ea9d864","original_id":"vc7a9z","tier":"B","category":"HACK_THEFT","title":"Another level of scamming","summary":"A scammer impersonated the user and directed him to a fake Steam Support contact named Janobi, who asked for a trade URL. The user recognized the scam; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/vc7a9z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"127191211a459c6ce839","publication_date":"2022-06-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed5213ac75","original_id":"ythgf6","tier":"B","category":"API_KEY_THEFT","title":"my story of being scammed and having 8 years, 5000 hours and $500 all flushed down the drain in an instant.","summary":"The user says they were scammed into trading away all their Team Fortress 2 items after a convincing authkey-related impersonation scam. They state Steam Support cannot or will not help, but no verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/ythgf6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04a85658739cc6a27d8d","publication_date":"2022-11-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1eed2ecaaf","original_id":"ue8o04","tier":"B","category":"HACK_THEFT","title":"Fallen for a scam, my steam was disconnected from my email and currently in disbelief at falling for something so obvious","summary":"User fell for a scam by someone impersonating a Steam moderator on Discord, and their Steam account was disconnected from their email. They have submitted a Steam support ticket and are awaiting a response.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/ue8o04/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a95d0c36d69405befa78","publication_date":"2022-04-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e3ee213a0","original_id":"sbima4","tier":"B","category":"RESTORE_REFUSED","title":"hijacked and lost alot of items","summary":"The user's Steam account was hijacked twice despite changing email/password, and items were sold without Steam Guard prompts. They say Steam Support told them the items are gone and they cannot do anything, and would not ban the hijacker.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/sbima4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"708c50af1ab37b754ba9","publication_date":"2022-01-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00ba838ced","original_id":"4fd3ct","tier":"B","category":"HACK_THEFT","title":"Steam Account Hacked Along With E-Mail.","summary":"The user reports their Steam account was hacked, with the unauthorized person playing games and changing the account name. The user says they sent proof to Steam Support and locked the account but had not received a response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/4fd3ct/","source_host":"www.reddit.com","source_status":"public_url","source_group":"81de0204eba15584ca0c","publication_date":"2016-04-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8bc0021ad7","original_id":"4190l5","tier":"B","category":"HACK_THEFT","title":"please always check your emails before bed. Just got hijacked for the first time, need advice.","summary":"User's Steam account was hijacked, Dota items were listed and sold on the market, and unauthorized funds appeared. They regained control, changed credentials, opened a support ticket, and asked whether items will be restored; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/4190l5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad1260c3b0b04bb7ec09","publication_date":"2016-01-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1538a9e197","original_id":"aq374t","tier":"B","category":"HACK_THEFT","title":"Got Steam acc hacked and they used it to cheat with my games when i had 2 factor on","summary":"The user's Steam account was hacked via Steam Guard Mobile Authenticator backup codes and used to cheat with their games despite 2FA. The quoted messages are automated Steam Guard notification emails, not an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/aq374t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"100441905c98c6873f40","publication_date":"2019-02-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-037668578c","original_id":"pp_1rlogwd","tier":"B","category":"HACK_THEFT","title":"How do I recover my accounts? - Steam accounts compromised and items stolen","summary":"The user reports that their Steam accounts were compromised, with Steam Guard, email, and phone details changed by a hacker, and much of their CS inventory stolen. They wrote to Steam Support for help, but the post does not include an actual reply from Valve/Steam Support.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1rlogwd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"978571980f7e079ed17d","publication_date":"2026-03-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88d12cc432","original_id":"pp_1qoj4x4","tier":"B","category":"HACK_THEFT","title":"Update: Had a issue on steam now im in ge debt","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Warthunder/comments/1qoj4x4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"68a206ca8159eab1ad9c","publication_date":"2026-01-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4fdb6a94c","original_id":"pp_3albsk","tier":"B","category":"HACK_THEFT","title":"[SP] Air for Fire - a clock/steam/mythpunk version of the story of the Roman neo-Platonist academic Hypatia. From my short story collection \"The Serpent, the Horse, and Other Incidents\".","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/shortstories/comments/3albsk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"52fbcca86ef5e6508b6c","publication_date":"2015-06-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-835110456c","original_id":"pp_ds4rid","tier":"B","category":"HACK_THEFT","title":"Steam scam XD","summary":"A chat log showing a user interacting with a scammer named 'Bryl Assistance™' who is impersonating Steam Support in a fake 'item duping report' scam. The scammer asks the user for chat logs to carry out a social engineering attack. This screenshot depicts a scam attempt rather than communication with genuine Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/ds4rid/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cde7f2e7d9f599acbeaf","publication_date":"2019-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-cdb2d9e4bb","original_id":"pp_q93mas","tier":"B","category":"HACK_THEFT","title":"Amazon Games New World Censorship","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/u_AeternumSnowden/comments/q93mas/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec075280d2be254dce17","publication_date":"2021-10-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a71c0cfe4","original_id":"pp_3aipes","tier":"B","category":"HACK_THEFT","title":"The editor is way too dependent on lua and scripting. It needs to be simplified.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3aipes/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7fe858c5aaefc87af3e4","publication_date":"2015-06-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed9e024bc4","original_id":"pp_7bb20o","tier":"B","category":"HACK_THEFT","title":"[Text Review] AC Origins (Leo K)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/assassinscreed/comments/7bb20o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d415b0e7516060189841","publication_date":"2017-11-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-003c3905bc","original_id":"pp_8gh3m7","tier":"B","category":"HACK_THEFT","title":"I got scammed as a buyer on G2A and here is my story.","summary":"Items stolen via scam/phishing. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/g2a/comments/8gh3m7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"edee6b45f350bcc764ea","publication_date":"2018-05-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0682c4543","original_id":"pp_4axwxw","tier":"B","category":"HACK_THEFT","title":"[Request][Steam] BattleBlock Theater®","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/4axwxw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a56860960134552221bb","publication_date":"2016-03-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34fc783cad","original_id":"pp_401ath","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM] NBA 2K16","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/401ath/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00cf556a9011ea450000","publication_date":"2016-01-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b14e5c9824","original_id":"pp_73tls2","tier":"B","category":"HACK_THEFT","title":"A friend of mine just can't play DB.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Dirtybomb/comments/73tls2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1c3cccbcabc36088639","publication_date":"2017-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2416964cb","original_id":"pp_4k3ouu","tier":"B","category":"HACK_THEFT","title":"[Table] IAmA: I'm James Vaughan - creator of best selling mobile/Steam/console game Plague Inc. and Plague Inc: The Board Game - AMA!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tabled/comments/4k3ouu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a24980b50cc0ff08d44","publication_date":"2016-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33dd554e21","original_id":"pp_6h03nx","tier":"B","category":"HACK_THEFT","title":"Why is the Hero Build system always broken?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6h03nx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cac96b968d6f12e7f6d7","publication_date":"2017-06-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68e0c2a48f","original_id":"pp_dz4tfi","tier":"B","category":"HACK_THEFT","title":"I just want to know why, and warn other players","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/PUBATTLEGROUNDS/comments/dz4tfi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3503c1e40b129e3efa2f","publication_date":"2019-11-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-beb760cfbc","original_id":"pp_61cp4g","tier":"B","category":"HACK_THEFT","title":"EU4 week 7 recap / week 8 reminder","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Destiny/comments/61cp4g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0880d18f453e2bf2ec36","publication_date":"2017-03-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72fc3f6037","original_id":"pp_6cb1n1","tier":"B","category":"HACK_THEFT","title":"Question about Islamic view on Steam Community Market transactions and its commodities inside","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/islam/comments/6cb1n1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a70d918c8642f6f19894","publication_date":"2017-05-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-025a14c31c","original_id":"pp_7k9qw0","tier":"B","category":"HACK_THEFT","title":"[M4F] The Political Dissident's Guide to Pleasurable Sex","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DirtyStoryWriting/comments/7k9qw0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"62b8864da74494bf902f","publication_date":"2017-12-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64378102d2","original_id":"pp_6ik8x8","tier":"B","category":"HACK_THEFT","title":"GP Vegas Reports (3-4 in main event and 4-0 in the friday double-up event)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scapeshift/comments/6ik8x8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b253447be7966cfc4ca3","publication_date":"2017-06-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-59ffa0ae02","original_id":"3l8q59","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Account Stolen & Email Changed. No response from Steam Support.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3l8q59/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3d603a952c07307c672d","publication_date":"2015-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e2b6c67ab","original_id":"1l6mcn0","tier":"B","category":"HACK_THEFT","title":"I Can’t Purchase Certain Steam Games","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l6mcn0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e1b8f32cc83c23c56b42","publication_date":"2025-06-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7eac212b23","original_id":"l8t1i8","tier":"B","category":"HACK_THEFT","title":"BUG match never let me spawn in -20 mmr","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/l8t1i8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"305a27d42036ffc6bef6","publication_date":"2021-01-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab4099d558","original_id":"1w1seaf","tier":"B","category":"HACK_THEFT","title":"PSA: your Steam \"chargeback\" restriction might not be a chargeback.","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w1seaf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f709e78a706e687bd9bf","publication_date":"2026-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9891b531f","original_id":"4hs04d","tier":"B","category":"HACK_THEFT","title":"Phishing email from \"Origin\" that left me surprised","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/4hs04d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"417091393a03dfda445b","publication_date":"2016-05-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6323c001f","original_id":"3jia2w","tier":"B","category":"HACK_THEFT","title":"Got my Golden Trove Cask scammed off me by someone who had a +rep from Blitz..","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3jia2w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6bd4d5262c8bf91111f","publication_date":"2015-09-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-285c64ac80","original_id":"960ynk","tier":"B","category":"HACK_THEFT","title":"Sony PSN Hacked again. Check your account for Family-Ticks","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/960ynk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca4338ee2ecc8cf53df3","publication_date":"2018-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6ab5a85ca","original_id":"3a8syo","tier":"B","category":"HACK_THEFT","title":"Learned from this Experience.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3a8syo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"087a9fd785c447438a9f","publication_date":"2015-06-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3c09d410c","original_id":"8lz219","tier":"B","category":"HACK_THEFT","title":"Dota 2 review","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8lz219/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b3c8743dfafc51c5679","publication_date":"2018-05-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e711aef193","original_id":"7vz2pz","tier":"B","category":"HACK_THEFT","title":"You are actively disincentivised from being a decent human being in this game.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/7vz2pz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a20a27f1848a6dfc6dca","publication_date":"2018-02-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1c06c18f7","original_id":"72fwqa","tier":"B","category":"HACK_THEFT","title":"Increase of feeders recently? 7.06","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/72fwqa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9f0b5ad28696370a1a0","publication_date":"2017-09-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccd2a07fd0","original_id":"3dw3ys","tier":"B","category":"HACK_THEFT","title":"Check out our hero guide database for new players","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3dw3ys/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d2e056b3c1c050ef86d3","publication_date":"2015-07-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d042a2d16","original_id":"8w8085","tier":"B","category":"HACK_THEFT","title":"PUBG New Privacy Rules and Personal Data Collection With Battleye","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/8w8085/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3013e07b679033cf2372","publication_date":"2018-07-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7b1718728","original_id":"1x2obtt","tier":"B","category":"HACK_THEFT","title":"Need help to Recover an ACC that 2as stolen by a hacker","summary":"The user says their Steam account was stolen by a hacker who changed the email and password, and they cannot contact Steam Support because of a CAPTCHA issue. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x2obtt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"43c562f07ccac3e5143c","publication_date":"2026-10-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f55d952d79","original_id":"1vfaadj","tier":"B","category":"HACK_THEFT","title":"Unauthorized Transaction on my account","summary":"The user reports an unauthorized charge and that Forza Horizon was gifted from their Steam account to a random account, with no unknown devices or transaction history shown. They have filed a bank dispute and a Steam report and are asking whether Steam will refund them.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vfaadj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e55263ead6e273331dbf","publication_date":"2026-08-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74c62f911b","original_id":"1u90k53","tier":"B","category":"API_KEY_THEFT","title":"How common is this? How do I prevent this from happening again?","summary":"The user describes an unauthorized Steam login/session hijack that bypassed Steam Guard, followed by a scammer impersonating Valve and temporarily removing games. The user recovered everything via self-service and asks how to secure local devices; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u90k53/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42e2a96786ae5a9de5e0","publication_date":"2026-06-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e09fedd59","original_id":"1gm2cnv","tier":"B","category":"BAN_NO_REASON","title":"Report bot","summary":"The user believes they were falsely banned on Steam after someone used an external report bot against them, but they cannot prove it to Steam Support because the dates do not match. They are asking for suggestions and do not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gm2cnv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4e7f0837f21236a6187","publication_date":"2024-11-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc81750dbf","original_id":"1fyaifi","tier":"B","category":"HACK_THEFT","title":"Woke up to this today","summary":"User reports unauthorized refund requests and their Steam PC client being accessed from Hong Kong, cannot change their password due to a ban, and contacted Steam Support but has not received a reply yet. No Steam Support quote is included.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fyaifi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6cfb4bc0da25786807b","publication_date":"2024-10-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c030c7105d","original_id":"yjco2o","tier":"B","category":"HACK_THEFT","title":"\"I accidentally reported you for illegal purchases instead of someone else. The Admin said your account will be suspended.\"","summary":"The user was tricked by someone impersonating Steam Support, then had their Steam account stolen and recovery contact details changed. No actual Steam Support/Valve reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/yjco2o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64863e6a2c17cad2d005","publication_date":"2022-11-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cbf623a7cb","original_id":"z9h90o","tier":"B","category":"RESTORE_REFUSED","title":"Stay careful about logins","summary":"The user fell for a phishing login, leading to an unauthorized marketplace purchase that drained their Steam wallet. Steam Support replied with security tips and indicated they would not act because community marketplace transactions are final.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/z9h90o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6482107ac0a98e0685b","publication_date":"2022-12-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b053e90a87","original_id":"3tbz0w","tier":"B","category":"BAN_NO_REASON","title":"Wrongly banned from steam community","summary":"The user reports being banned from the Steam community until 2038 for allegedly stealing accounts after selling trading cards/emojis and buying a background. They contacted Steam Support but the post contains no quoted reply from Valve.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3tbz0w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c474463439454bd2218","publication_date":"2015-11-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33e14804e1","original_id":"3pocwn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"To all those with 45+ days of unanswered tickets","summary":"The user reports a Steam Support ticket from August 21 that remains unanswered after about two months, with multiple replies and ownership proofs. They propose sharing ticket details to understand why some older tickets are still unanswered.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3pocwn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5f534f605c3eae87985","publication_date":"2015-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37f93a255b","original_id":"3lmyaa","tier":"B","category":"BAN_NO_REASON","title":"Blocked/Limited Steam account","summary":"The user's Steam account was flagged/limited by Steam Support for alleged association with the theft of other users' Steam accounts. The quoted support message says the account was flagged for that theft and that purchasing, gifting, trading, CD-key activation, and Steam Community access were disabled.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3lmyaa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"314cca57c987e26cc6f4","publication_date":"2015-09-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42d95073f6","original_id":"3lfr2k","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"What is \"There was an error creating a new topic: 15\" and why wont it let me post on Steam Community Forums?","summary":"The user says Steam Support has been unresponsive for three weeks and asks about a Steam Community Forums error preventing them from creating a new topic. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3lfr2k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"81b03cb131529ed2c983","publication_date":"2015-09-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e04b8d00b","original_id":"46fhhe","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Locked out of my steam account! HELP!","summary":"User is locked out of Steam after switching phones and cannot receive SMS codes or provide the R-code to disable the mobile authenticator. They opened a Steam support ticket but had not received a response at the time of posting.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/46fhhe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8acdcfe7abe71f35a6fa","publication_date":"2016-02-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e55cc1dccc","original_id":"45frcj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support WTF???","summary":"The user complains about a Steam Support response linked in a screenshot and calls it disrespectful. No Steam Support reply is actually quoted in the post text.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/45frcj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eececee68e4fa3a41154","publication_date":"2016-02-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f408d2e6c","original_id":"hqadky","tier":"B","category":"HACK_THEFT","title":"In dire need of help - my accounts CSGO items got robbed, not scammed.","summary":"The user reports that their CS:GO items were stolen through an unauthorized trade after their Steam Guard Mobile Authenticator was apparently compromised. The post quotes the user's own message to Steam Support, not an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/hqadky/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8963ca598f22013619cf","publication_date":"2020-07-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f5a00a45a","original_id":"opanbp","tier":"B","category":"HACK_THEFT","title":"My account was stolen (because I'm an idiot, but still)","summary":"The user fell for a fake Steam Community phishing site, entered their username, password, Steam Guard code, and phone code, and then received notifications that their email, password, and 2FA had been changed/removed. They contacted Steam Support with a recovery code but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/opanbp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb62bedcd6c13f904fcb","publication_date":"2021-07-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5921d099d","original_id":"oef62d","tier":"B","category":"HACK_THEFT","title":"Account stolen, email changed | Phishing alert!","summary":"The user reports their Steam account was stolen and the associated email changed via a phishing website. They say they cannot access a useful Steam Support option and are asking the community for help recovering the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/oef62d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ab9c62952358c538d83","publication_date":"2021-07-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bf3211ca2","original_id":"1np4c7f","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam requesting steam wallet code from 2016 after numerous other proofs already being sent","summary":"The user's Steam account was locked by Valve, and support requested multiple ownership proofs including Steam Wallet codes, card details, and old CD keys. After the user supplied many proofs and found two 2016 CD keys, Steam Support stopped replying.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1np4c7f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"897edce4b5a123b4c8fc","publication_date":"2025-09-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ec1601e061","original_id":"j510fy","tier":"B","category":"BAN_NO_REASON","title":"csgo false ban","summary":"User reports a VAC ban on their CS account despite claiming they never cheated and asks for help. They say Steam Support sent only an automated reply saying not to expect an answer.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/j510fy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b45870fbfa6f2a63e74","publication_date":"2020-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bcf94bad24","original_id":"pp_6pmbsn","tier":"B","category":"HACK_THEFT","title":"A false penalization (Invalid Game Data)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/darksouls3/comments/6pmbsn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cd91191ac4e423d0a4e","publication_date":"2017-07-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7fd264dbb","original_id":"pp_p1x6jw","tier":"B","category":"HACK_THEFT","title":"Buddy's account got Hijacked, Am I the only one sick of this?","summary":"The user complains that friends' Steam accounts keep getting hijacked by scammers and suggests Steam implement a post-hijack recovery system to restore friend lists and undo scammer actions. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/p1x6jw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c4f60b017439b97b20f3","publication_date":"2021-08-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5538465f3","original_id":"pp_10ah8yk","tier":"B","category":"HACK_THEFT","title":"Community Ban for \"Fradulent Activity\" while my account was hacked. Steam support gives me no refund of the lost items, says I have \"one more chance\" and closes the ticket.","summary":"A user submitted a Steam Support ticket reporting that their account was accessed without authorization despite having Steam Mobile Guard enabled. The attacker sold items on the Steam Community Market and spent the CDN$7.51 proceeds on an item listed by user eduardr3xhar. The user requested Steam Support to restore the stolen items or compensate their value.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/10ah8yk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eeb246399b6b02f415e4","publication_date":"2023-01-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c8bea1f760","original_id":"pp_6e8lda","tier":"B","category":"HACK_THEFT","title":"[PC Server] J U R A S S I C -- 10xBreed, 8xTame, 5xGather&Exp -- PvE -- Steam Group & Discord! Friendly & Active Admins!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SurviveTogether/comments/6e8lda/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92532c2036645de668b7","publication_date":"2017-05-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4031b5417a","original_id":"pp_79ch0q","tier":"B","category":"HACK_THEFT","title":"A Call for Help [SCAMMED]","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/79ch0q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e161d500da0e3d720a5","publication_date":"2017-10-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b3de9244d","original_id":"pp_7iftzh","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM] Ravenfield","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/7iftzh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1659736c779df5d6d15c","publication_date":"2017-12-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-97203eaca9","original_id":"pp_1oik0pr","tier":"B","category":"HACK_THEFT","title":"Solar Club Letter: October 2025","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tdu3/comments/1oik0pr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eada0cac98ebbddfe214","publication_date":"2025-10-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5da227af6","original_id":"pp_3s9t2e","tier":"B","category":"HACK_THEFT","title":"[Request] Here's an attempt of a spoiler-free (as much as possible) request for some bullet hell shmup space action - Cryptark! Rawr! Not Fallout 4! :p","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3s9t2e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"39bfced837dbb1313176","publication_date":"2015-11-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc52b470e5","original_id":"pp_60d3xb","tier":"B","category":"HACK_THEFT","title":"- The Legend of Gaia - The awakening of the 5th Order","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/RPGMaker/comments/60d3xb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cece8e00c92e4d99e4e2","publication_date":"2017-03-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b330bdeb9","original_id":"pp_97k9io","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM] Fantasy Grounds to rekindle high school fantasies","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/97k9io/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd80a38aef3d47937b20","publication_date":"2018-08-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9655ca7cd5","original_id":"pp_9am6s3","tier":"B","category":"HACK_THEFT","title":"Project Nomadiq Design Document","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamedesign/comments/9am6s3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f626638e3cef31488bdf","publication_date":"2018-08-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1d4ee2afd","original_id":"pp_6j90q0","tier":"B","category":"HACK_THEFT","title":"[WP 6/17] **RAG CLUSTER** AegisAlliance | PvP | 5XP/5G/15T/10H/10M | Increased Crafting Speed | QoL Mods | Custom Drops | Active Admins | Zero Abuse | New Player Friendly","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playarkservers/comments/6j90q0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb9bd2e59c00d2a93cf4","publication_date":"2017-06-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f32c744a6","original_id":"pp_7cdgwd","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Humble Day of the Devs (some), Humble Strategy Simulator (some), Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7cdgwd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ef24a2f4b0977622674","publication_date":"2017-11-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be64650bf1","original_id":"pp_76u634","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/76u634/","source_host":"www.reddit.com","source_status":"public_url","source_group":"873bb46a5b8306a24581","publication_date":"2017-10-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6fbae4406","original_id":"pp_769bm7","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/769bm7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87a74e117bcd91e78a49","publication_date":"2017-10-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dacade95ac","original_id":"pp_6i7wmt","tier":"B","category":"BAN_NO_REASON","title":"Unfair Banned / Banned by a Bug from Steam or DbD","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/deadbydaylight/comments/6i7wmt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72a25f723af14638a030","publication_date":"2017-06-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a1389f12b","original_id":"pp_542hia","tier":"B","category":"HACK_THEFT","title":"[Gambling] CSGOFEAT.com Scamming Gambling Site","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/542hia/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9eebdc2e382b57075c6a","publication_date":"2016-09-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3619d62657","original_id":"pp_66udnn","tier":"B","category":"BAN_NO_REASON","title":"Need Help With Account! Support not Answering.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/66udnn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a7271e7642a3546b155d","publication_date":"2017-04-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ee9fb33db","original_id":"pp_39jhkw","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM] Rust","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/39jhkw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c3959438fe3f115b26c","publication_date":"2015-06-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a947b7907c","original_id":"pp_36bs9r","tier":"B","category":"HACK_THEFT","title":"Suggestions on CD-Key Issue [x-post from r/GTAV]","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GTA/comments/36bs9r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8fcff411ec06c5270446","publication_date":"2015-05-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64cada4f53","original_id":"pp_342swq","tier":"B","category":"HACK_THEFT","title":"[REQUEST] ArmA III!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/342swq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ecbe7ea86d3812caf73e","publication_date":"2015-04-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7904740c6a","original_id":"pp_6rn73i","tier":"B","category":"HACK_THEFT","title":"niiiAim - Lewd Aimbot based on Security!","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Csgohacks/comments/6rn73i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de9400e4185715597f55","publication_date":"2017-08-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfbf424a49","original_id":"pp_6os36j","tier":"B","category":"HACK_THEFT","title":"[Tutorial] Moving Steam games from WineBottler to Wineskin.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/macgaming/comments/6os36j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f77c318a527a3189c11e","publication_date":"2017-07-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7d1f145da","original_id":"pp_zvoq8l","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zvoq8l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"132ed5e2b42ca51a1fba","publication_date":"2022-12-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc20137cfd","original_id":"pp_zt1r4w","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zt1r4w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a03d3d5934a6f6120760","publication_date":"2022-12-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6677381c54","original_id":"pp_33vouc","tier":"B","category":"HACK_THEFT","title":"Archive of the discussions on the google sheet.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/TheNewWayToPlay/comments/33vouc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e030471096d4fec9f3da","publication_date":"2015-04-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ad3afa055","original_id":"pp_1vdgxhi","tier":"B","category":"HACK_THEFT","title":"Honestly..I dont know why we got a crap support team from musk's bots.","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/twitterhelp/comments/1vdgxhi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"61a150c52b5ea52e8af9","publication_date":"2026-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6ccc27a69","original_id":"pp_im0yp4","tier":"B","category":"API_KEY_THEFT","title":"Mod.io Issues","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/insurgency/comments/im0yp4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0df32d4dcb2819c1a4f2","publication_date":"2020-09-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ce0b77a2d","original_id":"pp_6gi088","tier":"B","category":"HACK_THEFT","title":"The Problems with the Siltbreaker Campaign","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6gi088/","source_host":"www.reddit.com","source_status":"public_url","source_group":"12f4b6e810159d503400","publication_date":"2017-06-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42d606c930","original_id":"1g1jnka","tier":"B","category":"RECOVERY_HIJACK","title":"Account stolen, don't know what to do to contact steam","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g1jnka/","source_host":"www.reddit.com","source_status":"public_url","source_group":"412f21238531ba8593bd","publication_date":"2024-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f5b07e136","original_id":"1gb33wt","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Account Hacked","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gb33wt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"88838bd9390195cdc0be","publication_date":"2024-10-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e983c9dc1","original_id":"1eijtzv","tier":"B","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: My Steam has been Hacked, no help from Support","summary":"The user submitted a help request to recover their Steam account, stating that it was hacked, their phone number was removed, and their email was changed by the hacker.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eijtzv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c3647c4431b04f3e5e1d","publication_date":"2024-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-55995d85fe","original_id":"4kxr9x","tier":"B","category":"RESTORE_REFUSED","title":"No 5 Year Coin","summary":"Steam account or inventory compromised. Steam Support refused to restore items.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4kxr9x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"38614d5c80226e6f83b5","publication_date":"2016-05-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1b63ca5c2","original_id":"1g5lugr","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: I sent a scammer my latest steam market purchase history screenshot. Is my Steam Account still safe?","summary":"The user sent a scammer a screenshot of their latest Steam Market purchase history and is worried about account safety. Commenters advise contacting Steam Support and speculate the scammer may impersonate them, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g5lugr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e974e44e3229bbdb51ed","publication_date":"2024-10-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68236d57a0","original_id":"8aylr2","tier":"B","category":"HACK_THEFT","title":"I don't know who else to ask for help.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8aylr2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29b412c6919ba6fff17e","publication_date":"2018-04-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4362f97de","original_id":"4zi66a","tier":"B","category":"HACK_THEFT","title":"Funcom Forums have been hacked. Sensible User data has been compromised.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/4zi66a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c4daffec3dac5d30d533","publication_date":"2016-08-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f45d5d6a3","original_id":"3nfxh7","tier":"B","category":"HACK_THEFT","title":"CSGOHYPER.COM","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/3nfxh7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df23fbbadce2ecfb41a8","publication_date":"2015-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-242ede591e","original_id":"45flwo","tier":"B","category":"HACK_THEFT","title":"The walk","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/45flwo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9ad5196ba08cf380f56","publication_date":"2016-02-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-755e12ff2d","original_id":"16qu81l","tier":"B","category":"HACK_THEFT","title":"Obvious scripter with almost 6k games, divine rank and not banned?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/16qu81l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb6d82e731803c399282","publication_date":"2023-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e3f4c48f6","original_id":"4gwhd4","tier":"B","category":"HACK_THEFT","title":"I swear Sony has the worst policy for accounts... ever...","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/4gwhd4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ef280215d0b21b87da1","publication_date":"2016-04-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-560905d00d","original_id":"1elddq2","tier":"B","category":"HACK_THEFT","title":"Vavle Customer Support - Fraud Department and their apparent frauds. (WARNING: SWEARING)","summary":"The user describes being targeted by a Steam scam/phishing contact offering a CS2 tournament and mentions Steam Support/Fraud Department, but the visible post contains no quoted Steam Support reply or resolution details.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1elddq2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d0f5b2fba6078920ced","publication_date":"2024-08-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2247b3aec7","original_id":"1woez5c","tier":"B","category":"HACK_THEFT","title":"Be wary of this phishing attack making its rounds. Not sure how new this is","summary":"The user scanned a phishing QR code from a friend, which logged them out everywhere and changed their Steam password. They recovered the account using 2FA, froze their card, and noticed a login from Berlin, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1woez5c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41d376a2836ca2703185","publication_date":"2026-09-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72a83834ab","original_id":"1u0hb6t","tier":"B","category":"HACK_THEFT","title":"Got my account hacked, hackers gifted games using my steam wallet. So far the hacker got refunded by steam XD","summary":"The user's Steam account was hacked: unauthorized friend requests were accepted, the store region changed via a WeChat purchase, and games were gifted using their Steam wallet. Steam refunded the WeChat transaction, but the user is still waiting for the remaining wallet transactions and store-location issue to be resolved.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u0hb6t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9a32dd0dc7c4645fb032","publication_date":"2026-06-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-89582fdaf8","original_id":"1x4lpjw","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"This amazing","summary":"The user says they made three payments for a Steam game over three days but received neither the game nor a refund, and support has not given them an answer. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x4lpjw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7352b3a486ff8fbcf8e3","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e74c3f2735","original_id":"1x0k57o","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account suddenly got restricted","summary":"The user's Steam account was suddenly restricted, preventing Dota 2 games from starting, and they suspect malware. They contacted Steam Support but have not received any response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x0k57o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab36f85d488d7fec3622","publication_date":"2026-10-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f2d8178ab","original_id":"1hl0hnw","tier":"B","category":"HACK_THEFT","title":"pretty sure someone is trying to scam me","summary":"The user noticed their Steam profile was altered and games were uninstalling, then received messages from an account impersonating a Steam assistant. They contacted Steam Support, deauthorized devices, and ran antivirus; the post does not include an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hl0hnw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff2f3cdecf1061a62c82","publication_date":"2024-12-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b264232f3","original_id":"1fuiemo","tier":"B","category":"HACK_THEFT","title":"this is fake, right?","summary":"The user fell for a scam that began asking for money and now cannot log into their Steam account. They are waiting for a response from official Steam Support; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fuiemo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc9a3cb8e5ca1537a243","publication_date":"2024-10-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5714229244","original_id":"1dh85mg","tier":"B","category":"HACK_THEFT","title":"Items Stolen, any way to find the account I traded with?","summary":"The user reports that their Steam skins were stolen despite having Steam Guard and without receiving a trade notification. They ask how to find the account they traded with to report it or how to contact Steam Support; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1dh85mg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e83c7d07c5b7d087583c","publication_date":"2024-06-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a4aaa05e8","original_id":"8tphrp","tier":"B","category":"RESTORE_REFUSED","title":"A better protection for the scam victims","summary":"The user was scammed out of an M9 Bayonet Crimson Web after following a fake trade instruction and asked Steam for help. Steam Support said they could not give compensation, but the post does not quote their exact words.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/8tphrp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d3f11ce00903ed303138","publication_date":"2018-06-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f58fff1cd7","original_id":"ymv5eb","tier":"B","category":"HACK_THEFT","title":"Steam User's first time scammed and stolen","summary":"The user was contacted on Discord by someone impersonating a Steam moderator about an alleged illegal purchase and was scammed into paying $100, then asked for another $100. The post contains no actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/ymv5eb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb0a870fc8863c4ee5a3","publication_date":"2022-11-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90a3a1fe9a","original_id":"vn3010","tier":"B","category":"HACK_THEFT","title":"A scam I've never seen","summary":"The user reports their Steam name was changed to numbers, a community ban appeared, and a trade intended for their brother was redirected to a random account despite Steam Guard. They say they submitted reports to Steam Support, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/vn3010/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f28a3c28a143e32fca01","publication_date":"2022-06-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5603327c8c","original_id":"1omvz94","tier":"B","category":"HACK_THEFT","title":"Is this a scam?","summary":"The user received a suspicious message purportedly from Steam Support, blocked a fishy user, and noticed an unauthorized login from Russia; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1omvz94/","source_host":"www.reddit.com","source_status":"public_url","source_group":"378ce4869fde145ce32b","publication_date":"2025-11-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e46b167a97","original_id":"1omgia6","tier":"B","category":"HACK_THEFT","title":"Need help","summary":"The user believes they were scammed, with Family View enabled and account details locked, and the scammer threatening to keep or delete their items. Steam Support reportedly asked them to send card details, but no actual support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1omgia6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9e2dcbec3e53cc11bbb5","publication_date":"2025-11-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e9e83b179","original_id":"umyxx3","tier":"B","category":"HACK_THEFT","title":"Binder","summary":"User was scammed on Discord, asked to buy $300 in crypto, and then lost Steam account access because they could not reset the password and their email was no longer connected. They reported it to Steam Support, but the post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/umyxx3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"700be632b2f2e4405081","publication_date":"2022-05-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1299b0300e","original_id":"199ytmi","tier":"B","category":"HACK_THEFT","title":"scammers","summary":"The user was contacted by scammers claiming their Steam account had been reported and was told to contact a fake 'steamadminofficial' to submit a ticket. The user realized it was a scam and blocked them; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/199ytmi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"85583e488d35a8c82dad","publication_date":"2024-01-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e864760b4","original_id":"1kdpn4z","tier":"B","category":"HACK_THEFT","title":"My friend got scammed","summary":"The poster says their friend was scammed via a fake Valve fraud-prevention method and their account is now banned. They link screenshots of an “official Valve” contact and a suspicious request, but do not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1kdpn4z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"739e30fc2a04566af6cf","publication_date":"2025-05-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bfd8277b68","original_id":"fdk9mi","tier":"B","category":"HACK_THEFT","title":"Update on \"I Got a \"\"","summary":"The user reports that their Steam account was apparently hijacked by an account named “The Lender (Official)” and used to scam their friends. They say they contacted Steam Support days ago but have not received a response.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/fdk9mi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1912de74949316c63ee4","publication_date":"2020-03-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a1314c623","original_id":"3u1msn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How do I post screenshots.. of something I haven't done?","summary":"The user's Steam account was restricted for being associated with the theft of other users' accounts after an apparent trade with a scammer. They say Support Tech Toby sent a generic copy-pasted response without reviewing their evidence.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3u1msn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"83aab622a9c0972fae2a","publication_date":"2015-11-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3f88221bd","original_id":"59wgoz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Guard Over 7 Days Not Recognizing","summary":"The user activated Steam Guard 13 days ago but still cannot trade because Steam says the 7-day escrow wait has not been met. They posted to Steam Support and have received no answer for about 4 days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/59wgoz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7d2dfa841e693ca39fb","publication_date":"2016-10-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4ff3df5af","original_id":"43s71a","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Got a steam support alert and it says account suspended 'till 2038","summary":"The user received a Steam account suspension until 2038 and a popup warning that the account may be accessed by someone else. They opened a Steam Support ticket immediately but had received no reply from Steam Support at the time of posting.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/43s71a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c9306e85bf9c5647a3d","publication_date":"2016-02-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04e8c24d14","original_id":"juxfv6","tier":"B","category":"HACK_THEFT","title":"Steam account Hijacked","summary":"The user's Steam account was hijacked, with the email and password changed, and they are unable to reset the password or proceed with Steam Support. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/juxfv6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa206ee00e44d26803b7","publication_date":"2020-11-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27c1044724","original_id":"j4kdso","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I have been scammed a year ago...still didnt get any response. .[TF2]","summary":"The user says they were scammed via a fake TF2 gambling site after another Steam user befriended them, and they lost several TF2 items. They report that Steam Support has not responded for a year.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/j4kdso/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ce8ccbe1ef39e907928","publication_date":"2020-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f87264ed79","original_id":"hom3xb","tier":"B","category":"HACK_THEFT","title":"How to contact Steam Support for a stolen account with another Steam account?","summary":"The user's Steam account was stolen and its email, password, and possibly phone number were changed, leaving them unable to use standard recovery flows that require the stolen account's contact details. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/hom3xb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9c43a69986f21df666c","publication_date":"2020-07-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52da2be0fb","original_id":"hc4q0q","tier":"B","category":"HACK_THEFT","title":"Steam Account Hacked - Dumb Support","summary":"The user's Steam account was hacked, with password/email/phone likely changed, and they say Steam Support's recovery flow keeps looping and does not let them open a ticket or contact support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/hc4q0q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"725833ba48415da82a64","publication_date":"2020-06-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c752d8f5af","original_id":"gvfnde","tier":"B","category":"HACK_THEFT","title":"I Just Got Scammed!!","summary":"User was scammed via a fake voting site by someone impersonating a friend, and a cheap skin was purchased for 400 euros leaving their account empty. They submitted a Steam support ticket but the post contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/gvfnde/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0b4352b24e835e1b21f6","publication_date":"2020-06-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b1828e0dd","original_id":"m8mz6n","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Knuckles Issue - Steam Support Horrendous","summary":"The user reports a Valve Index Knuckles controller hardware issue with a red LED and vibrating/ticking sound, and complains that Steam Support has given repeated copy-pasted responses and the run-around. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/m8mz6n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c7555424cbbeec94c01","publication_date":"2021-03-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef1a482b6f","original_id":"eqg7t2","tier":"B","category":"BAN_NO_REASON","title":"Account Alert - Trade Banned","summary":"A Steam trading bot developer reports that one of their accounts received a trade ban and they do not know the exact reason. They mention sending many support tickets and emails but provide no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/eqg7t2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ecef343703ab5c61fcd","publication_date":"2020-01-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d9a91445f","original_id":"192fd82","tier":"B","category":"HACK_THEFT","title":"Someone dm'ed on discord, and said that they reported my acc because they thought I was the scammer.","summary":"A Discord user claimed the poster was reported as a scammer and urged them to contact an 'alexv_official' Discord account posing as Steam Support. No actual Steam Support reply is quoted; this appears to be a phishing/impersonation attempt.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/192fd82/","source_host":"www.reddit.com","source_status":"public_url","source_group":"236a886edcd146355990","publication_date":"2024-01-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5c26d3ed2","original_id":"vizjyj","tier":"B","category":"BAN_NO_REASON","title":"Banned for posting a patch link","summary":"The user was banned for posting an off-Steam patch link and asks which rule was violated. Steam Support's message cited \"Posting Off Steam Patch\" as the reason.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/vizjyj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25920eb7dfc44d915701","publication_date":"2022-06-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79897db9b8","original_id":"jx1jmt","tier":"B","category":"BAN_NO_REASON","title":"Banned on dota 2.","summary":"The user received a lifetime Dota 2 ban for alleged violations/exploits/cheats after playing bot matches and says Steam Support never answers such questions. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/jx1jmt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6578ed50e751c4cf326c","publication_date":"2020-11-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad024e0b9c","original_id":"imy23b","tier":"B","category":"BAN_NO_REASON","title":"got banned for 1 year in SEA server.","summary":"The user says they received a 1-year Dota 2 ban after a game coordinator disconnect and believes it was unjust. They state Steam Support ended their help request without helping, but they do not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/imy23b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f6256bc1b15c61ec0d79","publication_date":"2020-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e567ae78f0","original_id":"yqc61t","tier":"B","category":"HACK_THEFT","title":"Impersonation Scam","summary":"The user's brother was scammed by an impersonator who copied the user's profile and obtained 3 Arcanas and other immortal treasures through trade offers. The user says they tried Steam Support, but the post does not include any quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/yqc61t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05ea52f42340e497e865","publication_date":"2022-11-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc4a923061","original_id":"ye4mzi","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"gift error bug","summary":"The user has been getting a Steam gifting #gift_error since October 17 and tried multiple troubleshooting steps. They contacted Steam Support, which asked who they wanted to send gifts to and then appeared to ignore them.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ye4mzi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e636ec46f2e44bbb33bf","publication_date":"2022-10-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef92ea78df","original_id":"18m2txt","tier":"B","category":"BAN_NO_REASON","title":"My GF's Dota account was banned for \"smurfing\"","summary":"User's girlfriend's Dota account was banned for smurfing after she played on the same PC as the user; they contacted Steam Support and are waiting for an answer. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18m2txt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66659b31b9c5694a47a5","publication_date":"2023-12-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7233a7acba","original_id":"1hpldxj","tier":"B","category":"HACK_THEFT","title":"Loading Screen of the Mechanised Pilgrim used for hacked money transfers","summary":"The user's Steam account was hijacked and about 50 inventory items were sold; the proceeds were used to buy overpriced 'Loading Screen of the Mechanised Pilgrim' trading cards. The user asks why Steam has not investigated this card's use for transferring hijacked money, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hpldxj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"261795cee9bb25dccc02","publication_date":"2024-12-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f00fd9fe25","original_id":"lfgm7i","tier":"B","category":"HACK_THEFT","title":"Steam Mod Impersonators","summary":"The user reported that their Steam account was stolen by someone impersonating a Steam moderator using a stolen mod account. The user later updated that they got their account back.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/lfgm7i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b4248897740fd38372a8","publication_date":"2021-02-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08246349f2","original_id":"i8ende","tier":"B","category":"RECOVERY_HIJACK","title":"What I consider as a Steam account recovery loophole","summary":"User reports their Steam account was apparently taken over through a Steam account recovery loophole after their old email was compromised; they discovered profile changes and that password recovery was linked to the old email/phone. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/i8ende/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4969a184153283ea650d","publication_date":"2020-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ce1389a58c","original_id":"epm363","tier":"B","category":"BAN_NO_REASON","title":"Account Alert - Trade Banned","summary":"A Steam trading bot developer reports that one of their accounts received a trade ban and has tried many Steam Support tickets, letters, and emails without being unbanned. The post does not include any actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/epm363/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c52e00cd2288738bdefe","publication_date":"2020-01-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d21a8a9f76","original_id":"pp_7m7y67","tier":"B","category":"HACK_THEFT","title":"F4M Blues for a BBC","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/dirtypenpals/comments/7m7y67/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18cb6941ac674b8e6498","publication_date":"2017-12-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87851fde61","original_id":"pp_3jyemo","tier":"B","category":"HACK_THEFT","title":"[REQUEST] Game Dev Tycoon!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3jyemo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21364ed24ed0251d8354","publication_date":"2015-09-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e33f9832c","original_id":"pp_46trhy","tier":"B","category":"HACK_THEFT","title":"VAC Authentication Error, fix?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/46trhy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d0c0ae1c85d4c2b4261","publication_date":"2016-02-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3f6a9f142","original_id":"pp_6fjb7w","tier":"B","category":"HACK_THEFT","title":"[Discussion] Hijacking steam account from workshop","summary":"A user describes having over $3000 worth of items stolen from their inventory despite having Steam Guard mobile authenticator enabled, noting that confirmation bypass and invalid authenticator codes occurred during the incident.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/6fjb7w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cc52018fd44474afed4b","publication_date":"2017-06-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25eead5178","original_id":"pp_6jzb6d","tier":"B","category":"HACK_THEFT","title":"[PC-US] J U R A S S I C -- Ragnarok -- 10xBreed, 8xTame, 5xGather&exp -- PvE -- Steam Group & Discord! Friendly & Active Admins!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playarkservers/comments/6jzb6d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"441eef1dad78ba90a7c0","publication_date":"2017-06-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90f8fd6e1c","original_id":"pp_59gp02","tier":"B","category":"HACK_THEFT","title":"[PC Server] L.E.G.E.N.D.S - ORP,15x,PvE,TheIsland+ScorchedDinos,&More! *new player special & halloween event!*","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SurviveTogether/comments/59gp02/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb24b67c7ed0699aa6eb","publication_date":"2016-10-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ab4895111","original_id":"pp_1mtkice","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam fradulent activity ban & cs2 restriction","summary":"The user received a fraudulent activity ban and CS2 restriction after opening CS:GO cases. They say their Steam Support tickets were auto-closed without a response, with a message saying the help request has been closed.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mtkice/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d6c2e1646ddb9846e28c","publication_date":"2025-08-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22efdb1a48","original_id":"pp_gyh5ij","tier":"B","category":"HACK_THEFT","title":"Sideshop is back... where to enable it?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/gyh5ij/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b106c2834b42d2924adb","publication_date":"2020-06-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7a836790e","original_id":"pp_3j2xy9","tier":"B","category":"HACK_THEFT","title":"[Request][PC][Steam] Tales of Zestiria: Sheena is Best Girl. I will Fight Anyone who says otherwise! (Attempt 2)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3j2xy9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"351a4ccbb43a2d030b00","publication_date":"2015-08-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abba65c621","original_id":"pp_3e41wh","tier":"B","category":"RESTORE_REFUSED","title":"Anyone have experience getting their inventory restored?","summary":"The user describes their experience having their account hijacked and subsequently recovered by Steam Support, only to have their stolen skins refused for restoration after initial mixed responses from customer service agents.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3e41wh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db9e25eca70eb99e18b4","publication_date":"2015-07-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ac55dd824","original_id":"pp_5aygex","tier":"B","category":"HACK_THEFT","title":"Future of the Half life series.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/copypasta/comments/5aygex/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06d295c12bee19ccafdf","publication_date":"2016-11-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0cec06ed83","original_id":"pp_4dh9ys","tier":"B","category":"HACK_THEFT","title":"SteamOS and Minecraft: a horrible experience","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4dh9ys/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa13da09d976636d2db3","publication_date":"2016-04-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4520bb115a","original_id":"pp_4guhzz","tier":"B","category":"HACK_THEFT","title":"Labor and the U.S. Economy","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/WorkersVanguard/comments/4guhzz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cc7de459d1588bf56b65","publication_date":"2016-04-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad5d0d83d7","original_id":"pp_6ivcsl","tier":"B","category":"HACK_THEFT","title":"[WP 6/17] **RAG CLUSTER** AegisAlliance | PvP | 5XP/5G/15T/10H/10M | Increased Crafting Speed | QoL Mods | Custom Drops | Active Admins | Zero Abuse | New Player Friendly","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playarkservers/comments/6ivcsl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df4b2c6d878b8a17ee6f","publication_date":"2017-06-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66d39e16b2","original_id":"pp_7h5xta","tier":"B","category":"HACK_THEFT","title":"Siege wont Launch since Windows 10 Fall Creators Update 1709","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Rainbow6/comments/7h5xta/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22416c5b04b6c439ad08","publication_date":"2017-12-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-929ed47d71","original_id":"pp_87my0v","tier":"B","category":"HACK_THEFT","title":"Steam is on The National Center on Sexual Exploitation's 2018 dirty dozen list.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GGdiscussion/comments/87my0v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cc288f4ef730fc45eb78","publication_date":"2018-03-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70fe11d0ef","original_id":"pp_okfi8o","tier":"B","category":"HACK_THEFT","title":"SmartSteamEmu Target and StartIn Folder error?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/CrackSupport/comments/okfi8o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"573b0c7b1b1013a507e4","publication_date":"2021-07-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83e6922a9e","original_id":"pp_hcay69","tier":"B","category":"HACK_THEFT","title":"[PC SERVER]JUST WIPED!!!-Bootlegged Ark -Quad Tribes-Modded-5xG, 10xXp, 15xT","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ARKServers/comments/hcay69/","source_host":"www.reddit.com","source_status":"public_url","source_group":"691ec826641f56ba2b90","publication_date":"2020-06-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0f16f159b","original_id":"pp_7i7qdh","tier":"B","category":"HACK_THEFT","title":"[H] +220 Steam Games (Resident Evil 6, Cities in Motion 2 Collection, Warhammer Vermintide, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7i7qdh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25e12e0902d0af2ec5aa","publication_date":"2017-12-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23c4ae5e09","original_id":"pp_7edpbn","tier":"B","category":"HACK_THEFT","title":"I bought the game last night and cant log in.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ffxiv/comments/7edpbn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fce326b87d1c1ae53a59","publication_date":"2017-11-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a63d2724b","original_id":"pp_7dxtqo","tier":"B","category":"HACK_THEFT","title":"Shattered Throne's player phase friendliness","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Nintendo_Wars/comments/7dxtqo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"baf92d5bda7d6468d4b7","publication_date":"2017-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02fe601779","original_id":"pp_7d6v79","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7d6v79/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb6b914e9c0f3d89d3e7","publication_date":"2017-11-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a044c4f43","original_id":"pp_7che8t","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) (Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7che8t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"246dab3da87035e273c0","publication_date":"2017-11-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad054094e1","original_id":"pp_7canlc","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Rise & Shine, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7canlc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15389e1d8513d8435544","publication_date":"2017-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf839b7d7b","original_id":"pp_7atx6s","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Rise & Shine, Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7atx6s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee629e290abaadc83ace","publication_date":"2017-11-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef1538f469","original_id":"pp_7aepd9","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7aepd9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02722668386ec1a04c08","publication_date":"2017-11-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9792ec4075","original_id":"pp_77vims","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/77vims/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a885df6432d9f95d2a41","publication_date":"2017-10-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9033ec4f35","original_id":"pp_76dacm","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/76dacm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fafce1e1d1c477304fd4","publication_date":"2017-10-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2ad55b6d5","original_id":"pp_6yad5u","tier":"B","category":"HACK_THEFT","title":"[H] Steam Keys + DLC [W] Caveblazers, Marooners, Rise of the Tomb Raider, other games. offers, too","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/6yad5u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1163ed5f39b4af2c84a7","publication_date":"2017-09-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33a3cfbfd0","original_id":"pp_6spzf8","tier":"B","category":"HACK_THEFT","title":"[H] Lots of Steam Games [W] 911 Operator, Xbox Live Gold, BioShock Infinite Season Pass, tons more *and* Anything you feel like offering","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/6spzf8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"99de6617dcebd7c0e7f7","publication_date":"2017-08-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99acbfba18","original_id":"pp_6s37m5","tier":"B","category":"HACK_THEFT","title":"[H] Lots of Games for Steam [W] 911 Operator, Evil Within, Hollow Knight, Mighty No. 9, Enter the Gungeon, Talos Principle, Homefront: The Revolution, Anything Really!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/6s37m5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6fbcfbdd2d5b080803f","publication_date":"2017-08-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2426081bfe","original_id":"pp_5xl41p","tier":"B","category":"HACK_THEFT","title":"[FO4](PC) Regenerating commonwealth LOD ... textures of static meshes all wrong (xpost from FO4mods)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/FalloutMods/comments/5xl41p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"396b2b314d2972deb264","publication_date":"2017-03-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed2b2a978f","original_id":"pp_5xl1u2","tier":"B","category":"HACK_THEFT","title":"Regenerating commonwealth LOD ... textures of static meshes all wrong","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/FO4mods/comments/5xl1u2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16dfc4a562087c4d6826","publication_date":"2017-03-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-526adafc2f","original_id":"pp_81m1g4","tier":"B","category":"HACK_THEFT","title":"Razoroth ([Steam ID omitted])","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/falselybannedfrompubg/comments/81m1g4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f913857e8d77dafc69b","publication_date":"2018-03-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be7817e387","original_id":"pp_obtngk","tier":"B","category":"HACK_THEFT","title":"GDM Patch 1.4","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameDevMasters/comments/obtngk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c0a3420812e1d8d8a96a","publication_date":"2021-07-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9da5b9cbe2","original_id":"pp_69k2ve","tier":"B","category":"HACK_THEFT","title":"[Request][Steam] More Spore bundle","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/69k2ve/","source_host":"www.reddit.com","source_status":"public_url","source_group":"871688a9aa7a7dda8f0b","publication_date":"2017-05-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68fa96f2cf","original_id":"pp_3w96g4","tier":"B","category":"HACK_THEFT","title":"[Request] [Steam] Don't starve Alone pack","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3w96g4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf2eac00fe6fe833f530","publication_date":"2015-12-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49c636a10d","original_id":"pp_3gaocv","tier":"B","category":"HACK_THEFT","title":"[Request]Fallout New Vegas","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3gaocv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"742be64c6c955784256f","publication_date":"2015-08-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0fb1644f71","original_id":"pp_11eg1yj","tier":"B","category":"HACK_THEFT","title":"Steam support scammers, paying fine through support.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/u_avevalette/comments/11eg1yj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0d13d1c0d311b3dbb5b","publication_date":"2023-02-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b0096e1ff","original_id":"pp_5gbaxl","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5gbaxl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3741f72c1df954c4216e","publication_date":"2016-12-03","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5da35b3f7b","original_id":"pp_5g5t6s","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5g5t6s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15814f20d4bee338cea8","publication_date":"2016-12-02","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a47dd1649f","original_id":"pp_96kh79","tier":"B","category":"HACK_THEFT","title":"[help] My Fire God is gone?","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/RocketLeague/comments/96kh79/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f2a9ccb8f1dc658701f1","publication_date":"2018-08-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-afc6dc5093","original_id":"pp_7ca6xl","tier":"B","category":"HACK_THEFT","title":"Unable to create a character, game freezes after initial cutscene","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Neverwinter/comments/7ca6xl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"85a388667cc4e4707237","publication_date":"2017-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d26b188468","original_id":"pp_6bc31w","tier":"B","category":"HACK_THEFT","title":"Can't install the game because of multiple errors.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/elderscrollsonline/comments/6bc31w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21dee188bf165e5bfdb3","publication_date":"2017-05-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b69c9ae7be","original_id":"pp_zu0wr3","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zu0wr3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"768403b791f2e9e23fbe","publication_date":"2022-12-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d0a093cc6","original_id":"pp_zqtiub","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zqtiub/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c53e4a466ef7b24cb641","publication_date":"2022-12-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1936d433b6","original_id":"pp_zp114v","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zp114v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"921a6ec1b400a820d636","publication_date":"2022-12-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3187497ec4","original_id":"pp_zixolp","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zixolp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d524506123efe62c215","publication_date":"2022-12-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93d7109333","original_id":"pp_zcd11i","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zcd11i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"951e82eccc658b6e78ec","publication_date":"2022-12-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f58eaa586c","original_id":"pp_zbixj5","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zbixj5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7000e6d4d4f6f4508add","publication_date":"2022-12-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76b6529055","original_id":"pp_nz97xn","tier":"B","category":"HACK_THEFT","title":"Unable to Connect to Epic Games servers (0 Players online)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/RocketLeague/comments/nz97xn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8946d93f7bb0bb26904c","publication_date":"2021-06-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c43ada385f","original_id":"pp_5espji","tier":"B","category":"HACK_THEFT","title":"Branch of questions to the Valve","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5espji/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58477473bf37f5495972","publication_date":"2016-11-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af863fbd17","original_id":"pp_1uz7ihs","tier":"B","category":"HACK_THEFT","title":"We need physical games even as PC gamers to prevent this:","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/PhysicalGames/comments/1uz7ihs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89aae6dde70781ed1660","publication_date":"2026-07-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0db184037d","original_id":"pp_7mbxlv","tier":"B","category":"HACK_THEFT","title":"Microsoft is hindering the Windows Mixed Reality VR performance for gaming","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/7mbxlv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34f694c53e7f33286450","publication_date":"2017-12-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea7166c701","original_id":"pp_t2970t","tier":"B","category":"HACK_THEFT","title":"32 Day Ban without any prior infractions. (UNJUST?)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/t2970t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"724815687723f1a045c0","publication_date":"2022-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-144264c716","original_id":"pp_66lhoa","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V (13 keys), Rainbow Six Siege (10 keys), XCOM 2, Starbound (5 keys), Undertale (3 keys), Bioshock Collection, Witcher 3 GOTY, Far Cry , 7 days to die, Kerbal, Enter The Gungeo","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/66lhoa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db4e93ee3efb4cd66cf3","publication_date":"2017-04-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e03b417087","original_id":"pp_65z2ch","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V (13 keys), Rainbow Six Siege (10 keys), XCOM 2, Starbound (5 keys), Undertale (3 keys), Bioshock Collection, Witcher 3 GOTY, Far Cry , 7 days to die, Kerbal, Enter The Gungeo","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/65z2ch/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2d762a11d11ada05bee9","publication_date":"2017-04-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c55ab3b723","original_id":"pp_643vhf","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V (13 keys), Rainbow Six Siege (10 keys), XCOM 2, Starbound (5 keys), Undertale (3 keys), Bioshock Collection, Witcher 3, Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/643vhf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7709721a7ca717f97a6e","publication_date":"2017-04-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-749a884c58","original_id":"pp_63hu1c","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, XCOM 2, Starbound (5 keys), Undertale (3 keys), Bioshock Collection, Witcher 3, Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gungeon, Borderl","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/63hu1c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f92042cf1af09ec8629f","publication_date":"2017-04-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-035c66c3ed","original_id":"pp_6236hs","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, XCOM 2, Starbound (5 keys), Undertale (3 keys), Bioshock Collection, Witcher 3, Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gungeon, Borderl","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/6236hs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d03745c18e4994bc699","publication_date":"2017-03-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48fd847017","original_id":"pp_5z8n18","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, Starbound (5 keys), Euro Truck Simulator 2, Undertale (3 keys), Witcher 3 (10 keys), Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gungeon, Bo","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5z8n18/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c56b9950cb915bdd7d8","publication_date":"2017-03-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23803f8ab9","original_id":"pp_5ua55z","tier":"B","category":"HACK_THEFT","title":"[H] M9 Marble Fade (Fake Red Tip) [W] 176k","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/5ua55z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"60ba7ab6e3a858fba9d2","publication_date":"2017-02-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dcc7621f6f","original_id":"pp_1ktm6ch","tier":"B","category":"HACK_THEFT","title":"Scam?","summary":"A chat log showing a scammer impersonating Steam Support attempting to trick a user named Righteous into verifying their inventory and Steam Guard ownership. The user recognizes the interaction as suspicious and refuses to comply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ktm6ch/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57802e87a75e4133f011","publication_date":"2025-05-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f61df2a036","original_id":"1hld82r","tier":"B","category":"RECOVERY_HIJACK","title":"Trouble verifying account ownership despite offering correct information","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hld82r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"582d6fd87f2eb2f047d5","publication_date":"2024-12-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a1738a6a9","original_id":"1ddhl3c","tier":"B","category":"HACK_THEFT","title":"Steam support unable to investigate or deal with a simple request : r/steamsupport","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ddhl3c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06ea2e8c2d653e844a96","publication_date":"2024-06-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5bd0337e8d","original_id":"1czf3cn","tier":"B","category":"RECOVERY_HIJACK","title":"Steam refuses my proof of ownership.","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1czf3cn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"07cdb9774fda78113ea4","publication_date":"2024-05-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee47bbeba6","original_id":"1quvomz","tier":"B","category":"HACK_THEFT","title":"Steam gifts problem","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1quvomz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97f98648d6f62c6dc097","publication_date":"2026-02-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0dfe6fdac8","original_id":"1uizgp7","tier":"B","category":"HACK_THEFT","title":"Steam Support keeps closing my ticket without reading any evidence for an account that’s been lost for 5 yesrs","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uizgp7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6eab5a40d6cc322b2d1","publication_date":"2026-06-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-888ae97628","original_id":"qz908w","tier":"B","category":"HACK_THEFT","title":"Not Your Typical \"I Got Hacked\" Story, Except it Kind of is?","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/qz908w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5fa607986b7ff41f98f","publication_date":"2021-11-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c67f3b282c","original_id":"8ma4jr","tier":"B","category":"API_KEY_THEFT","title":"New LRG stats and features - Hero's Outcome Impact and Pairs Deviation","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8ma4jr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aac7357c52ce32e96197","publication_date":"2018-05-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9472f99c35","original_id":"3bibaw","tier":"B","category":"HACK_THEFT","title":"r/gamezine on Reddit: Steam Support: Keine Wiederherstellung von Gegenständen!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamezine/comments/3bibaw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e572298d975dbf3058f3","publication_date":"2015-06-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-045e2af211","original_id":"1dqau1j","tier":"B","category":"HACK_THEFT","title":"steam community ban please help :((","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1dqau1j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98f0ae91c1f1d91e00b8","publication_date":"2024-06-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c88706c987","original_id":"19fjwm0","tier":"B","category":"HACK_THEFT","title":"Dota 2 Community I need your Help. Please.","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/19fjwm0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2591346a76e0c5866d44","publication_date":"2024-01-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb2091aef5","original_id":"72ued5","tier":"B","category":"HACK_THEFT","title":"PSN Account was hacked!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/72ued5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f53776dfd2732693e2a6","publication_date":"2017-09-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e98ea4377e","original_id":"1uglxkp","tier":"B","category":"HACK_THEFT","title":"Here is how I see it when it comes to steam machine reservation lottery","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1uglxkp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ddc15e13c21094c0e73","publication_date":"2026-06-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dec641be8","original_id":"15kl4ko","tier":"B","category":"HACK_THEFT","title":"Why I don't like the fair-play-guidelines","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/15kl4ko/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05339bb2e2a0a905c6af","publication_date":"2023-08-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a28b4f06b6","original_id":"1al939k","tier":"B","category":"HACK_THEFT","title":"Is esport still out of politics?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1al939k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b57fff5acbf8e241dc50","publication_date":"2024-02-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-005c068ad6","original_id":"18bthu0","tier":"B","category":"HACK_THEFT","title":"Another controversial overwatch conviction","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18bthu0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00be2f7e0f78f87d01d9","publication_date":"2023-12-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7f66237f5","original_id":"18j7zhc","tier":"B","category":"HACK_THEFT","title":"Got Perma-Banned in the Frostivus Patch","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18j7zhc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"239f89e4e3ae27b0c66f","publication_date":"2023-12-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc9398d1f0","original_id":"7ur4zv","tier":"B","category":"HACK_THEFT","title":"To good to be true deal goes wrong.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/7ur4zv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e6983c4bec1282ea266b","publication_date":"2018-02-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0058e23f30","original_id":"6an5m7","tier":"B","category":"HACK_THEFT","title":"The Kiev Major organized by PGL. Press outlook.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6an5m7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a7b746ca024ec3c4845","publication_date":"2017-05-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a613f37651","original_id":"49khpb","tier":"B","category":"HACK_THEFT","title":"My experience with Elder Scrolls Online tech support","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/49khpb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"53f4c626068a2f7ad155","publication_date":"2016-03-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49ef6145aa","original_id":"7fom1q","tier":"B","category":"HACK_THEFT","title":"Origin's security is really dumb","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/7fom1q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b3951356dd9c5d7a345","publication_date":"2017-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79bbf6fbca","original_id":"1hlpx8z","tier":"B","category":"HACK_THEFT","title":"A (very?) minor Steam design philosophy that continually makes me feel like a small stupid human on autopilot (letter sent to Gabe & Steam client team)","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1hlpx8z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"251e87b15c93b3dfc412","publication_date":"2024-12-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98b8fd32e0","original_id":"1x0sof9","tier":"B","category":"HACK_THEFT","title":"STEAM SCAMS","summary":"The user says fake or real Steam support claimed suspicious activity, convinced them to move skins/items to another account, restricted their account via Family View, and then demanded a $212.36 wallet deposit plus a $0.03 purchase to verify ownership/restore access. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x0sof9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eba9dda6d24b27593af2","publication_date":"2026-10-08","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad143623b4","original_id":"1x024h0","tier":"B","category":"HACK_THEFT","title":"scott dalton scam","summary":"The user was contacted on Steam by someone claiming they were reported for fraud and told to contact 'scott dalton' on Discord; the user recognized it as a scam and blocked them. No Steam Support reply is quoted or involved.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x024h0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06fe5dc08a2eadaa549a","publication_date":"2026-10-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0bea3386c7","original_id":"1wwsdln","tier":"B","category":"HACK_THEFT","title":"Is my friend hacked?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wwsdln/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2930e7c10cedd22a05d1","publication_date":"2026-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f05e84ab0","original_id":"1wsv0cy","tier":"B","category":"HACK_THEFT","title":"Fell for a phishing/malware scam","summary":"The image shows an automated email from Steam Support confirming that a help request has been received. The email states it is an automated message that cannot be replied to directly, and the user will be notified when a real reply is sent.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wsv0cy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"48a358e82cd490983e54","publication_date":"2026-09-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-bd3f909fce","original_id":"1vxoohf","tier":"B","category":"HACK_THEFT","title":"item stealing scam","summary":"The user warns about a scam where someone impersonates Steam Support, shows fake screenshots, and tries to move the victim to Discord to steal their account or items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vxoohf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"26db5e34bcd423a0a849","publication_date":"2026-08-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08d5f7521c","original_id":"1vufy51","tier":"B","category":"HACK_THEFT","title":"Help","summary":"The user's friend had their Steam account hacked, with a knife sold on the market and the proceeds apparently used to buy the attacker's listings. The post asks whether a Steam Support response is legitimate, but no actual support reply text is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vufy51/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae3df58a190321ef3ee3","publication_date":"2026-08-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-894ca38534","original_id":"1vjni30","tier":"B","category":"HACK_THEFT","title":"CS Skin Buy Scammer: https://x.com/marcuspawcs","summary":"The user warns that a CS skin buyer never paid after trade protection, deleted Discord messages, and blocked them. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vjni30/","source_host":"www.reddit.com","source_status":"public_url","source_group":"30ca800561ebff158a1c","publication_date":"2026-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-60df25f37d","original_id":"1ursvye","tier":"B","category":"HACK_THEFT","title":"Scam on Steam with the mode \"I accidentally reported you, because I was annoyed that my CSGO knife item was lost","summary":"The post warns about a Steam scam where fraudsters pretend they accidentally reported the victim's account, creating a fake pending ban, and urges others to block and report the accounts. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ursvye/","source_host":"www.reddit.com","source_status":"public_url","source_group":"33c24e34e26765110b8c","publication_date":"2026-07-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40a2ac3874","original_id":"1upckk5","tier":"B","category":"HACK_THEFT","title":"normal phising","summary":"The user describes a Steam phishing attempt involving a YouTube link to a fake site asking for a QR scan, sent from a seemingly legitimate Steam account. No Steam Support reply or quote is present.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1upckk5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e9200672d4a13f1eb62","publication_date":"2026-07-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-def83d6d87","original_id":"1uog68t","tier":"B","category":"HACK_THEFT","title":"Idiot falls for FaceIt scam and looses roughly $400","summary":"The user describes being scammed by another player through Discord and FaceIt and losing roughly $400 in CS items. They are waiting on a Valve report and the post contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uog68t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"23853d47719fd128db0e","publication_date":"2026-07-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0652fa25f","original_id":"1umcuvv","tier":"B","category":"HACK_THEFT","title":"Fortnite sprite scammers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1umcuvv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04f66e5bcdf754aea773","publication_date":"2026-07-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53a0c90a57","original_id":"1u4lugm","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Account Inquiery","summary":"User bought a Steam account years ago; later the account was self-locked and its info changed, which they assumed was the original seller recovering it. After contacting Steam Support with PayPal and credit card proof, the user says Steam returned the account, and they now ask whether the original seller could recover it again.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u4lugm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"245bb308e3e11ed6d5db","publication_date":"2026-06-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-123510db0d","original_id":"1u1xrzj","tier":"B","category":"HACK_THEFT","title":"Steam will no longer be restocking physical gift cards at retailers due to scammers.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u1xrzj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"23d0e65236f0d1a2e74d","publication_date":"2026-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-610e6c215d","original_id":"1t0zk6c","tier":"B","category":"HACK_THEFT","title":"is this a scam?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t0zk6c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21d02fd0c5e14f3715ae","publication_date":"2026-05-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e25c52ebb8","original_id":"1siagvl","tier":"B","category":"HACK_THEFT","title":"Title: My younger brother got scammed for 1500+ Dota 2 items) – need advice and warning","summary":"The user's younger brother was phished through a fake Steam login page, then tricked into accepting a trade that removed over 1500 Dota 2 items. The post contains no quoted Steam Support reply; it asks for advice and warns others.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1siagvl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a227d29672bc6011dc7a","publication_date":"2026-04-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1247c38c60","original_id":"1wd36vl","tier":"B","category":"HACK_THEFT","title":"STEAMSUPPORT CALLED MY 24 HR EXCESSIVE IM NOW 2 WEEK BANNED","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wd36vl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a434987b2851c1fea42","publication_date":"2026-09-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45539f99d5","original_id":"1waeq86","tier":"B","category":"HACK_THEFT","title":"I'm having trouble adding my phone number","summary":"The user recovered a compromised Steam account and changed passwords, but now cannot add a phone number because the verification/support flow loops back to the Steam Guard code entry. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1waeq86/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd09482e4c2befd0c1b8","publication_date":"2026-09-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a5daa290a","original_id":"1w8ry87","tier":"B","category":"HACK_THEFT","title":"i got scammed or smth","summary":"The user was scammed by someone impersonating Steam Support who told them to trade all their items, including an expensive TF2 hat, and then demanded an item purchase from Mann Co. Store. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w8ry87/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b57447a6c8a1bd9c4f35","publication_date":"2026-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7701ea9298","original_id":"1x546ro","tier":"B","category":"HACK_THEFT","title":"Steam Support approved my refund only 18 minutes after I requested it","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x546ro/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9e4025ab84ec3dcaa510","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7f2410955","original_id":"1x0zpuh","tier":"B","category":"HACK_THEFT","title":"Got chess game on sale, pick Chess Royal.exe and use VirusTotal and it gives me one malware, should i refund it?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x0zpuh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"36c362cceeb96028e808","publication_date":"2026-10-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25fdbfbb3e","original_id":"1x70s7p","tier":"B","category":"HACK_THEFT","title":"What would you ask SirActionSlacks?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1x70s7p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"519b03e8875a931fc43b","publication_date":"2026-10-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3c587da81","original_id":"1x7rwup","tier":"B","category":"HACK_THEFT","title":"[US] Pinterest scam? Received iMessage with Pinterest link","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x7rwup/","source_host":"www.reddit.com","source_status":"public_url","source_group":"76eb47cac554452a0ea5","publication_date":"2026-10-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-751b051ba0","original_id":"1x5qis0","tier":"B","category":"HACK_THEFT","title":"[Remote] Does anyone think this a scam?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x5qis0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fd9c01f8d9520803fbb3","publication_date":"2026-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8227d4be18","original_id":"1x5eop9","tier":"B","category":"HACK_THEFT","title":"How tf do I block these scam calls","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x5eop9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"84ae393bdbdc7f36e627","publication_date":"2026-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5da4ba4e8","original_id":"1x59l58","tier":"B","category":"HACK_THEFT","title":"[US] Probably a scam, but just double-checking","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x59l58/","source_host":"www.reddit.com","source_status":"public_url","source_group":"27753af3739433548f05","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-575df67680","original_id":"1x54879","tier":"B","category":"HACK_THEFT","title":"[US] Cross-border call center scams are getting more sophisticated. Here’s how they work","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x54879/","source_host":"www.reddit.com","source_status":"public_url","source_group":"927e35c974e1aa0f94cc","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee8f405af3","original_id":"1x50j24","tier":"B","category":"HACK_THEFT","title":"[US] Is this a scam or is this directed towards genuine people?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x50j24/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fccbacf63887ff1ab745","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f23e92e9b","original_id":"1x50fsv","tier":"B","category":"HACK_THEFT","title":"[PH] Is this a scam especially in Twitter/X messages?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x50fsv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d652188313f7d3a5a78a","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4787dfd0f3","original_id":"1x506g9","tier":"B","category":"HACK_THEFT","title":"Is this apple fraud a scam??","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x506g9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b2654dc997abb0efc3e2","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-217cc84eeb","original_id":"1x5069x","tier":"B","category":"HACK_THEFT","title":"i’m certain this is a scam but i’d like some other people’s thoughts","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x5069x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"583eb4f2a8f8dea3904c","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-206c750699","original_id":"1x4z6t9","tier":"B","category":"HACK_THEFT","title":"Got scammed by Fabawin","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x4z6t9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a285dbbe1ba7376b9cf","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b0b79e7ba","original_id":"1x4qknn","tier":"B","category":"HACK_THEFT","title":"[UK] scam? I can never tell anymore - message from Royal Mail","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x4qknn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da2ec5a5f3d73452dc4c","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-178895c294","original_id":"1x4p6sf","tier":"B","category":"HACK_THEFT","title":"Scam on discord Read the description","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x4p6sf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02646d6cd46c7f361fc3","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d1f12bc63","original_id":"1x4bslx","tier":"B","category":"HACK_THEFT","title":"[US] scam debt collection email","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x4bslx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7f95f50b0aed364f254b","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e051c67a47","original_id":"1x4bi56","tier":"B","category":"HACK_THEFT","title":"[US] Is this a job scam?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x4bi56/","source_host":"www.reddit.com","source_status":"public_url","source_group":"65559a15df66c42807bf","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-379528a905","original_id":"1x49huc","tier":"B","category":"HACK_THEFT","title":"[US] StarPath Voyado Scam Job Text Message","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x49huc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c55484a867c9a152326","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c1af698f04","original_id":"1x4847d","tier":"B","category":"HACK_THEFT","title":"I think I was scammed","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x4847d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f4df22da8cf7299d6e13","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8df7a673d","original_id":"1x4818o","tier":"B","category":"HACK_THEFT","title":"I think I was scammed","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x4818o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9cf7dda972d39c3effa","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f77bc89a1","original_id":"1x45vom","tier":"B","category":"HACK_THEFT","title":"[US] This is definitely a scam, right?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x45vom/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b5d94ff4ff45e42bb0b5","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-219feafffb","original_id":"1x44cry","tier":"B","category":"HACK_THEFT","title":"Was this a valid response to a scammer??","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x44cry/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8da3a4362d446b01f07b","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ab06dc3fa","original_id":"1x437nn","tier":"B","category":"HACK_THEFT","title":"Am I being scammed on deviant art","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x437nn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f277335ca591e89c49cf","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d475184c7","original_id":"1x433b7","tier":"B","category":"HACK_THEFT","title":"Are people trying to scam ma on deviant art?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x433b7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37f98881b398d0d099a3","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a281a2a274","original_id":"1x3rasr","tier":"B","category":"HACK_THEFT","title":"Night sterling sponsor is a scam","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x3rasr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9fa4a9565f3a932665a","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-845ccce4e4","original_id":"1x3q5r6","tier":"B","category":"HACK_THEFT","title":"bought a hoodie from a small business a few months ago and they haven’t gotten back to me. Was I scammed?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x3q5r6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e93761a40bc9b7ed7e38","publication_date":"2026-10-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4bed5db32","original_id":"1x3mexp","tier":"B","category":"HACK_THEFT","title":"nightsterling is a scam","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x3mexp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5cd4c2c64a8359e199cd","publication_date":"2026-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14eba1f006","original_id":"1hmo1ew","tier":"B","category":"HACK_THEFT","title":"Pls guys help me","summary":"The user's Steam account was stolen and later recovered through Steam Support, but it still appears compromised: attackers are attempting card transactions and sending fraudulent links to friends. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hmo1ew/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f11c52d3226b0d53c981","publication_date":"2024-12-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39dc82b9b8","original_id":"1hhbux5","tier":"B","category":"HACK_THEFT","title":"i was scammed.. help me pls","summary":"The user was scammed by someone impersonating Steam Support, shared account details, disabled Steam Guard, and had many items stolen. They say real Steam Support was contacted but could not do much; no direct support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hhbux5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"746f435b6479e2e1326c","publication_date":"2024-12-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3cd66ebc63","original_id":"1gxxul3","tier":"B","category":"HACK_THEFT","title":"Damn is this a scam?","summary":"A user was contacted by someone claiming they accidentally reported the user's Steam account and that Steam Support would ban it unless the user helped explain the mistake to a 'Steam admin.' It appears to be a scam attempt; no actual Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gxxul3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae9672e697d18e491016","publication_date":"2024-11-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb0e504613","original_id":"1gamjg3","tier":"B","category":"HACK_THEFT","title":"Got my steam account hacked, what do i do?","summary":"The user says their Steam account was hacked after a Discord scammer claimed someone faked their account to steal a CS2 item and told them to contact a “volunteer” on Discord. The user notes Steam says staff never contact users via Discord and has sent a support ticket, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gamjg3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42924193dcd1dbebf64b","publication_date":"2024-10-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6efbc460ea","original_id":"1fxg00a","tier":"B","category":"HACK_THEFT","title":"Scammer Steam Dev \"Satoru\"","summary":"The user was targeted by a scammer impersonating a Steam developer, who gained access to their account and changed account/recovery data. The user says Steam Support recovered the account and deleted authorized devices, but the post contains no verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fxg00a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"576ae6ba8e3b9293051b","publication_date":"2024-10-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-510ab3a06b","original_id":"1fub3zz","tier":"B","category":"HACK_THEFT","title":"I was approached by a user and willingly fell into an item trade scam","summary":"The user was lured into an item trade scam via a fake middleman and traded away 3 TF2 items before being blocked. The post does not include an actual quoted reply from Steam Support or state what Steam Support did.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fub3zz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d150e723417f8bc9c182","publication_date":"2024-10-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37f72d6a09","original_id":"1fmu5px","tier":"B","category":"HACK_THEFT","title":"I got scammed in Steam (Dota2 Skin)","summary":"The user reports that their Steam balance was used to buy a €31.14 Dota 2 skin worth only €0.06 despite having 2FA, and they suspect hacking. No actual Steam Support reply is quoted; the user only says support reportedly does not get involved in community market transactions.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fmu5px/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0249fcc01f62a3d4f938","publication_date":"2024-09-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db70b9f951","original_id":"1eu18z6","tier":"B","category":"HACK_THEFT","title":"Steam guard moved without trade hold?","summary":"The user was scammed through a fake Faceit hub that required Steam authentication, and all their skins were traded to a level 0 account after their Steam Guard was moved. They ask whether to bother opening a Steam Support ticket and why no trade hold applied, but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1eu18z6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4578767f90710f9f7c61","publication_date":"2024-08-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df3c2211be","original_id":"1ety5wi","tier":"B","category":"HACK_THEFT","title":"New(?) CS2 Trade Scam that I just fell into.... (Lost ~200 USD)","summary":"The user was scammed through a fake/test trade arrangement on Discord and lost a CS2 AK skin worth about 200 USD. The post contains no quoted Steam Support reply or description of Steam Support action.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ety5wi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3dca3dd6f4c5bfdc8b9b","publication_date":"2024-08-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a89ee4b0de","original_id":"1dhytr5","tier":"B","category":"HACK_THEFT","title":"Am I being scammed or something?","summary":"The user posts screenshots and asks whether they are being scammed by someone claiming to be Steam Support on Discord, questioning whether Steam even provides support there. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1dhytr5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2227091873648045855","publication_date":"2024-06-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-161579abbe","original_id":"y64hg5","tier":"B","category":"HACK_THEFT","title":"Here is this guy a Scammer (With pictures and info)","summary":"The user was contacted by a scammer impersonating a fraud agency, gave account credentials and a Steam verification code, and paid $50. Steam Support later unbanned the account, and the user changed the password, email, and Steam Guard.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/y64hg5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0aa2d960400068a0349c","publication_date":"2022-10-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-430d6c69ba","original_id":"1keozcl","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Trade QR Scam – My Inventory Got Stolen and Support Closed My Ticket Without Helping","summary":"The user says their inventory was stolen via a Steam QR code scam, and Steam Support closed the ticket without helping, reportedly saying it was the user's responsibility and not Valve's fault. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1keozcl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3cfd2fd6409573064982","publication_date":"2025-05-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e085992b7b","original_id":"1kdvlra","tier":"B","category":"HACK_THEFT","title":"this is a scam?","summary":"User was contacted on Discord by someone claiming they mistakenly reported them and are accusing them of fraud, then redirecting them to a fake “Steam support” employee; the user asks if this is a scam. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1kdvlra/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1aabb4082420b920733","publication_date":"2025-05-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-983d39beaa","original_id":"1i4e0v3","tier":"B","category":"HACK_THEFT","title":"(Edit)HELP! Items stolen through phishing(sorry for being long)","summary":"The user was phished via a fake FaceIt/Discord verification process and was tricked into confirming a trade, after which all CS2 items disappeared from their account and were not in their alternate account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1i4e0v3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d1c1a6e8d29ebcbc4fbd","publication_date":"2025-01-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6da0c63b0","original_id":"1deflj6","tier":"B","category":"HACK_THEFT","title":"Fake Items scam (new?)","summary":"The user describes a suspected scam attempt in which a stranger claimed the user's account was flagged for a fake item and offered to help file a ticket. The user blocked and reported the account; no Steam Support reply or actual theft is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1deflj6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d6a83ea8983a8bae9d5","publication_date":"2024-06-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08c61c5c27","original_id":"1ayytk1","tier":"B","category":"HACK_THEFT","title":"I got scammed by an SPARKLES IMPERSONATOR/IMPOSTER","summary":"The user was scammed by an impersonator of the YouTuber SPARKLES after trying to trade a Karambit Autotronic MW and an MLG Columbus 2016 Cobblestone souvenir package for a Butterfly Gamma Doppler. The post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ayytk1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9901ddc7fa925445a78c","publication_date":"2024-02-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19761a1405","original_id":"197cuuw","tier":"B","category":"HACK_THEFT","title":"I GOT SCAMMED PLS REPORT HIM","summary":"The user says they lost a Steam inventory valued at $4500 after a scammer manipulated them during a screen-shared trade, then tried to scam an additional $2000 in crypto for recovery. No actual Steam Support reply is quoted; the post only mentions a supposed Steam report screen threatening a ban.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/197cuuw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ccaf74857c33d460cfaa","publication_date":"2024-01-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ea29ce4f6","original_id":"1pfuk2j","tier":"B","category":"HACK_THEFT","title":"Account hijacked","summary":"The user reports their Steam account was hijacked and 2FA was removed by the attacker; they have an open help request and mention the 15-day trade ban. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1pfuk2j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f707b069332dc1aa3e4d","publication_date":"2025-12-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d44e29580","original_id":"8zcejm","tier":"B","category":"HACK_THEFT","title":"I got scammed for 160€ by a phish link scammer, please report (with proof)","summary":"The user reports losing about 160€ after a phishing site stole their Steam credentials and a scammer used impersonating trade bots/accounts to take items and money. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/8zcejm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2baa6ca394c34fd5b4d4","publication_date":"2018-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e708fb1f4","original_id":"3sy1eq","tier":"B","category":"BAN_NO_REASON","title":"How Long/What Does it Take for Steam Support to Realize They Made A Mistake and Unlock an Account?","summary":"The user says their account was falsely community banned and then locked for alleged duplicated items, but Steam Support will not provide evidence or details. They received a generic ToS-violation response and Steam has refused to unlock the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3sy1eq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32ee56b9322f6b760a37","publication_date":"2015-11-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28ea19ffca","original_id":"59xc36","tier":"B","category":"HACK_THEFT","title":"My Account got Stolen and I'm turning to every outlet for help.","summary":"The user reports that their Steam account was stolen, with the password and associated email changed, and asks Steam Support for help recovering it. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/59xc36/","source_host":"www.reddit.com","source_status":"public_url","source_group":"394ed03b04d65c0b386e","publication_date":"2016-10-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-924c17cf46","original_id":"4loogq","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Unable to reset my password","summary":"The user forgot their Steam password and cannot reset it because they uninstalled the mobile app and lack the 2FA code. They raised a Steam Support ticket but say support has not replied after a day.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/4loogq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06e6cd285fb6168d01a2","publication_date":"2016-05-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e020b25971","original_id":"goudu5","tier":"B","category":"BAN_NO_REASON","title":"Account suspension","summary":"The user reports an unexpected Steam account suspension and says they do not know why it happened, despite having Steam Guard and only buying games through Steam. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/goudu5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e0e04d9e0099f837dfa","publication_date":"2020-05-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8d217b178","original_id":"1jre9qb","tier":"B","category":"HACK_THEFT","title":"Steam Support Tickets Disappearing - Is This a New Bug? (Phishing Scam Aftermath)","summary":"User fell for a phishing scam, had 68 Steam items transferred, and says three support tickets do not appear in their help request history with no email confirmations. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jre9qb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6fbc6fc9c9ab8d4fecd0","publication_date":"2025-04-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4845368c00","original_id":"1eijowg","tier":"B","category":"RECOVERY_HIJACK","title":"My Steam has been hacked and Steam support will not help me","summary":"The user's Steam account and email were hacked, the hacker changed the account email, and Steam Support requested invoice/transaction details and then physical or digital CD keys, rejecting bank statements and multiple transaction IDs as insufficient.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eijowg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b4a0703153145e6d5255","publication_date":"2024-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e5cbe0310b","original_id":"192stjz","tier":"B","category":"HACK_THEFT","title":"My friends account was hacked (sold his items and removed games)","summary":"The user's friend had his Steam account compromised by a scammer impersonating Steam Support, with skins sold on the market and at least one game removed. No actual Steam Support/Valve reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/192stjz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"185000f00670c0eb56e2","publication_date":"2024-01-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f0ea6c494","original_id":"1vdz88y","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam problem sorry if my writing is horrible it's my first time buying on steam","summary":"User bought three Sims 4 packs expecting redeemable codes, found no codes, and requested a refund but has received no response yet. The quoted text appears to be from a Steam Support help page, not an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vdz88y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9a65f8e1d7246bddfbb7","publication_date":"2026-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a10ee6c22","original_id":"1hc43mq","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support no response on Steam Deck shipment","summary":"The user ordered a Steam Deck on 11/16, the package was never delivered, and Steam Support started a UPS investigation that marked it lost. The user says Steam Support has not responded since 12/4, and the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hc43mq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dcca9d4e53c8efd166af","publication_date":"2024-12-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e20bc456e0","original_id":"1h5o89a","tier":"B","category":"RECOVERY_HIJACK","title":"Account recovery after compromise?","summary":"The user's Steam account was compromised by a scam, with an unauthorized wallet purchase and profile changes. Steam initially said market transactions were irreversible, later reversed the transaction and suspended the account, and now will not lift the suspension because the original email is inaccessible and the current email is not enough to verify ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1h5o89a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6cb5cfe248261816287a","publication_date":"2024-12-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa3272d255","original_id":"1gu4wqr","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"I can't delete Steam Guard from an account","summary":"The user got a new phone but cannot migrate or remove Steam Guard because Steam says the account is blocked and they need to contact Steam Support. They are stuck because Steam requires login to open a support ticket, and no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gu4wqr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d8c8df5283ac4984dbb","publication_date":"2024-11-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a4abc4620","original_id":"1eagkua","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Support Ticket page is blank","summary":"The user received an email indicating a Steam Support response, but the linked support page showed no ticket, and they could not open another ticket because one was already open for their email.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eagkua/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f17aa30c47a7df16e23","publication_date":"2024-07-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3f89c22ec","original_id":"1pzonpf","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Not able to login or contact steam support","summary":"The user cannot reset their Steam password because the CAPTCHA is rejected, and the same page prevents them from contacting Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pzonpf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c01ac11dd2af4b67aec3","publication_date":"2025-12-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2b7af5f43","original_id":"e2u42d","tier":"B","category":"BAN_NO_REASON","title":"Update 7.23 Ban 2038","summary":"The user received a 19-year ban after update 7.23 and asked Steam Support for amnesty or an explanation. The post says Steam Support refused to explain why the account was banned, but it does not quote a support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/e2u42d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e32081f4e12386151a1e","publication_date":"2019-11-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ed37f189a","original_id":"kf849k","tier":"B","category":"BAN_NO_REASON","title":"Vac BAN","summary":"The user reports receiving a VAC ban 47 days ago and says they do not understand why, claiming they never used cheats or scripts. They mention a bot replied to support with the same thing, but no Steam Support reply is actually quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/kf849k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f36128906500b39c241","publication_date":"2020-12-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f72d0ec14","original_id":"j8av81","tier":"B","category":"BAN_NO_REASON","title":"Please help, received 6month ban erroneously!","summary":"The user says they received a 6-month Dota 2 ban they believe was erroneous, caused by an algorithm and unintentional abandons/disconnects. They ask who to contact at Steam/Valve, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/j8av81/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a17936fc4e8424be7f6b","publication_date":"2020-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-056dcd7b89","original_id":"ylo6p9","tier":"B","category":"BAN_NO_REASON","title":"Game ban by dota 2 game developers.","summary":"The user reports receiving a Dota 2 game ban and says they do not understand why, noting they contacted Steam Support and are asking the community for help. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ylo6p9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"51841c4e7d5257e0d199","publication_date":"2022-11-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da29b6172b","original_id":"18qh10c","tier":"B","category":"BAN_NO_REASON","title":"How can reverse the VAC ban on my little brother's account?","summary":"The user's little brother received a VAC ban on a shared PC. The user says Steam Support told them it was an automatic ban that could not be reversed.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18qh10c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7d189cd941ed2a6ad3b5","publication_date":"2023-12-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac23e30aea","original_id":"18jb7x8","tier":"B","category":"BAN_NO_REASON","title":"Really terrible gift😪","summary":"The user says their Dota 2 account received a permanent ban for smurfing during Frostivus, despite about six months of play and their biggest PTS achievement, and asks the community/Valve to review it. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18jb7x8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b45aec2500884c0255e","publication_date":"2023-12-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b06d0679e4","original_id":"18iy95c","tier":"B","category":"BAN_NO_REASON","title":"I'm really sad about my accounts. Is there anything I can do?","summary":"The user says one of their Dota 2 accounts was warned and another was banned despite claiming they never cheated or used third-party software. They mention contacting Steam Support but do not quote any reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18iy95c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3951714be4184b0d05a6","publication_date":"2023-12-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abf82887be","original_id":"1687mjh","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Dota plus issue","summary":"The user reports that their renewed Dota Plus subscription appeared expired shortly after the seasonal report, and Steam Support has not replied to their contact attempts.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1687mjh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6d6bd288aeab305bdbf","publication_date":"2023-09-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d76cc89c4","original_id":"161fj1g","tier":"B","category":"HACK_THEFT","title":"I was scammed of all my items. Warning to others. Looking for advice.","summary":"The user was phished via a fake Challengermode/Steam login page after a fake tournament invite, and all their Steam items were traded away to multiple accounts. They filed a Steam Support ticket but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/161fj1g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf191460720c94ba8e9d","publication_date":"2023-08-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-78a5acdb0b","original_id":"15oxs1u","tier":"B","category":"BAN_NO_REASON","title":"Dota 2 is part of my life","summary":"User reports a Dota 2 account with 15000+ hours was banned in an anti-cheat wave despite claiming innocence. They say Steam Support has not responded to their appeal.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/15oxs1u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8f9619a62cd4271d18fe","publication_date":"2023-08-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9dbab39b0c","original_id":"zfpuan","tier":"B","category":"HACK_THEFT","title":"HELP - Account breached","summary":"User reports their Steam account was breached and about 80€ of wallet balance was spent on unauthorized Dota 2 player card purchases from a suspicious seller. The post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/zfpuan/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b42bdd958b5d724dc994","publication_date":"2022-12-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3fde9c1d40","original_id":"9s4552","tier":"B","category":"HACK_THEFT","title":"Yet another scamming site","summary":"User was lured by a Steam friend into a fake betting site and fake live-chat support, which claimed items were frozen until a $50 deposit. No genuine Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/9s4552/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7a7f90514856ee7f505","publication_date":"2018-10-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6661357b8e","original_id":"18jn1t9","tier":"B","category":"BAN_NO_REASON","title":"Dota 2 Frostivus 2023","summary":"A long-time Dota 2 player reports being banned for smurfing and disputes it, saying the account dates back to 2014. No Steam Support/Valve reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18jn1t9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"774664d3935fe5f1abaf","publication_date":"2023-12-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b16d3ea7c7","original_id":"gtij3v","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"What kind of live support ticket system is this?","summary":"The user asks about the nature of Steam's live support ticket system and includes a screenshot, but no Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/gtij3v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c2f4b3f450873babc5d","publication_date":"2020-05-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-474a097614","original_id":"pp_1h4jzhe","tier":"B","category":"HACK_THEFT","title":"My 20 year old Steam account getting BANNED for foolish generosity back in 2020. Not kidding.","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/u_Zenin/comments/1h4jzhe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"383e9d665ab62ac6e050","publication_date":"2024-12-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c5d7971d4","original_id":"pp_1h4dtc6","tier":"B","category":"HACK_THEFT","title":"My 20 year old account getting BANNED for foolish generosity back in 2020. Not kidding.","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/u_Zenin/comments/1h4dtc6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca7259c2cb68a6ec5286","publication_date":"2024-12-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c5be4ffab","original_id":"pp_18v20jj","tier":"B","category":"RESTORE_REFUSED","title":"This website is used to steal skins..","summary":"The user was phished through a fake Rust tournament site and had Steam items stolen after a trade was intercepted. They state Steam Support said it was their fault, refused to restore the items, and would not block the other account.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/18v20jj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"433bb5ddb152c4a969f7","publication_date":"2023-12-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a685fbac9d","original_id":"pp_185wcmk","tier":"B","category":"BAN_NO_REASON","title":"I just got VAC banned I don't understand why","summary":"The user reports receiving a VAC ban without understanding why, after using third-party software and a launch option that affected CS2 Trust Factor. They say they contacted Steam Support and the CS Team at Valve but had no luck; no Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/185wcmk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c70ff692112d67e2385","publication_date":"2023-11-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a74cd67012","original_id":"pp_3v66em","tier":"B","category":"BAN_NO_REASON","title":"No solution from Steam support in 7 months","summary":"A user complains on Reddit that Steam Support has ignored their support tickets for months regarding a false Overwatch ban received years ago, resulting in one ticket being closed with a scripted response.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3v66em/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a66058da799c2fd82a88","publication_date":"2015-12-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5872fd630d","original_id":"pp_18pismo","tier":"B","category":"HACK_THEFT","title":"Steam refusing to RMA or paid repair my broken steam deck?","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/18pismo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a587865c08cbcf235f9b","publication_date":"2023-12-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7c974f5aa","original_id":"pp_7m7ssg","tier":"B","category":"HACK_THEFT","title":"F4M Blues for a BBC","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DirtyStoryWriting/comments/7m7ssg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebdb8192e2cc4229dcb0","publication_date":"2017-12-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1265270dd","original_id":"pp_16xnyyq","tier":"B","category":"HACK_THEFT","title":"Updating YAD in Linux Mint 21.2","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/linux_gaming/comments/16xnyyq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6994023ced2d181dc4d","publication_date":"2023-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-21646ca632","original_id":"pp_17jimj5","tier":"B","category":"HACK_THEFT","title":"Mortal Kombat 1 not starting (PC/Steam)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/MortalKombat/comments/17jimj5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8bc3f742a80f6727846d","publication_date":"2023-10-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2cb3c3550","original_id":"pp_3ytkzy","tier":"B","category":"HACK_THEFT","title":"Trading issues","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3ytkzy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ce82990683c0acc4bdc4","publication_date":"2015-12-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be10cc641d","original_id":"pp_39ovli","tier":"B","category":"HACK_THEFT","title":"Collection of text-only reviews","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Unfair/comments/39ovli/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c8ee8b71f3808d5ed81","publication_date":"2015-06-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-055e54f3d2","original_id":"pp_15ff0ha","tier":"B","category":"HACK_THEFT","title":"Guide: Retro Light Gun Games on Steam Deck","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/15ff0ha/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b7b5956cf82da7284a34","publication_date":"2023-08-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df78a93a84","original_id":"pp_15fd98h","tier":"B","category":"HACK_THEFT","title":"Guide: Retro Light Gun Games on Steam Deck","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/15fd98h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ceec6d3c70b384b2c0e","publication_date":"2023-08-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8be4f8bca0","original_id":"pp_1ixj463","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support has literally gave my account to a hacker","summary":"The user claims that Steam Support mistakenly handed over their account and removed Steam Guard to a hacker who only provided an old game CD key. The user lost access to the account containing approximately $3,000 worth of Counter-Strike items.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ixj463/","source_host":"www.reddit.com","source_status":"public_url","source_group":"03198370fe927c837325","publication_date":"2025-02-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aed1cedb9e","original_id":"pp_1ixj1s6","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support has literally gave my account to a hacker","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ixj1s6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46d5b29528fcd8a39450","publication_date":"2025-02-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-083a50ee1e","original_id":"pp_1x4blj9","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support removed my Mobile Authenticator for an attacker who refused to provide a CD key – then ignored me for 12 days","summary":"The user says an attacker with access to their email requested removal of their Mobile Authenticator; Steam Support initially asked for a CD key, but a different agent allegedly re-evaluated the account and removed the authenticator/phone number anyway. The user warned Support and received no reply for 12 days.","quote":"","source_url":"https://www.reddit.com/r/SocialEngineering/comments/1x4blj9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6945fa62ce48bbbb4961","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-945a0e3d4e","original_id":"pp_1ttqwzi","tier":"B","category":"HACK_THEFT","title":"QuarterPasta Part 2","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/u_BigSwiftysAssociate/comments/1ttqwzi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4948114c91d4a066a9a2","publication_date":"2026-06-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48365d0e41","original_id":"pp_jee965","tier":"B","category":"HACK_THEFT","title":"Scammer","summary":"The user says they were tricked into a phishing site, had their Steam Guard Mobile Authenticator hijacked, and all TF2 backpack items stolen. They claim Steam Support does not care or want to act, but no verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/jee965/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4283fc8a946e6f962f11","publication_date":"2020-10-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05e175eef2","original_id":"pp_1ju88hu","tier":"B","category":"RESTORE_REFUSED","title":"Scammed by fake Steam ban + redirected trade – €2000 worth of CS2 skins lost, items still trade-locked, Steam refuses to act","summary":"The user lost 108 CS2 skins worth about €2000 after a fake Steam Support agent tricked them into confirming a lookalike trade. Steam acknowledged the account compromise but refused to cancel the trade because it was “confirmed via Steam Guard.”","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1ju88hu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab63fd0b3e75a7c0e2cc","publication_date":"2025-04-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-082cd5a341","original_id":"pp_1jdcs5m","tier":"B","category":"BAN_NO_REASON","title":"Steam Won't Let Me Appeal My Ban – What Can I Do?","summary":"A user is asking for advice after their Steam account was permanently banned for account theft due to trading with the wrong person, and Steam Support denied their appeal and stopped responding.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jdcs5m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eaaf4bc32e3cd1f20df2","publication_date":"2025-03-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46c58c8fdb","original_id":"pp_160dya9","tier":"B","category":"API_KEY_THEFT","title":"Advocating for Change: Revisiting Steam's Item Restoration Policy","summary":"The user reports a CS:GO knife worth around $2K or more was stolen after their account was compromised in an API scam; Steam trade-banned the thief but did not restore the stolen item, citing a no-restoration policy.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/160dya9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3a30d2b9934d76bc837","publication_date":"2023-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27f67b0dc8","original_id":"pp_3ujvyp","tier":"B","category":"HACK_THEFT","title":"d","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/PostPreview/comments/3ujvyp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bd416117a73dc2bf1df9","publication_date":"2015-11-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-227faf0802","original_id":"pp_7cjad3","tier":"B","category":"HACK_THEFT","title":"[PC Server][NA] -ArkAge- PVE / 5x / S+ / Classic Flyers / Ragnarok - Aberration On Release","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SurviveTogether/comments/7cjad3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"902b500183beba36e910","publication_date":"2017-11-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11075e39e2","original_id":"pp_79iiss","tier":"B","category":"HACK_THEFT","title":"[Reddit] /u/KatoWizard http://steamcommunity.com/profiles/[Steam ID omitted]","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GoTradeAppeals/comments/79iiss/","source_host":"www.reddit.com","source_status":"public_url","source_group":"85c7b7c3d17c2aebefca","publication_date":"2017-10-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2a48af8ae","original_id":"pp_6lv6zk","tier":"B","category":"HACK_THEFT","title":"[PC-US] J U R A S S I C -- Ragnarok -- 10xBreed, 8xTame, 5xGather&exp -- PvE -- Steam Group & Discord! Friendly & Active Admins!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playarkservers/comments/6lv6zk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"576b11d386de3bf2e625","publication_date":"2017-07-07","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-423c29416b","original_id":"pp_6hqhth","tier":"B","category":"HACK_THEFT","title":"[PC Server] J U R A S S I C -- Ragnarok -- 10xBreed, 8xTame, 5xGather&exp -- PvE -- Steam Group & Discord! Friendly & Active Admins!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SurviveTogether/comments/6hqhth/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2352302973b94a4674e6","publication_date":"2017-06-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ade894ee9c","original_id":"pp_6h9ans","tier":"B","category":"HACK_THEFT","title":"[PC-US] J U R A S S I C -- Ragnarok -- 10xBreed, 8xTame, 5xGather&exp -- PvE -- Steam Group & Discord! Friendly & Active Admins!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playarkservers/comments/6h9ans/","source_host":"www.reddit.com","source_status":"public_url","source_group":"feca7cd0dac456d1b767","publication_date":"2017-06-14","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-beb37bc394","original_id":"pp_6e8tsn","tier":"B","category":"HACK_THEFT","title":"[pC-US] J U R A S S I C -- 10xBreed, 8xTame, 5xGather&exp -- PvE -- Steam Group & Discord! Friendly & Active Admins!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playarkservers/comments/6e8tsn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22d34c85ae7bcb90bae4","publication_date":"2017-05-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-73d752553e","original_id":"pp_59gqci","tier":"B","category":"HACK_THEFT","title":"[PC Server] L.E.G.E.N.D.S - ORP,15x,PvE,TheIsland+ScorchedDinos,Lvl150&More! *new player special & halloween event!*","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playarkservers/comments/59gqci/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf3dbfc9549017d24007","publication_date":"2016-10-26","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6295705d1a","original_id":"pp_4r3ztd","tier":"B","category":"HACK_THEFT","title":"[Reddit] ThiaSCSGOSkins http://steamcommunity.com/profiles/[Steam ID omitted]","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GoTradeAppeals/comments/4r3ztd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"835156580949ff395f49","publication_date":"2016-07-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b580ad24f4","original_id":"pp_1jxg5o9","tier":"B","category":"RESTORE_REFUSED","title":"Got scammed on Steam","summary":"A Steam user describes having their wallet funds stolen twice via unauthorized Community Market purchases for Dota 2 items. They state that Steam Support refused to refund the money and closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/IndianGaming/comments/1jxg5o9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"499187bd98313601c9a8","publication_date":"2025-04-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-21d7feb0b7","original_id":"pp_1jz6qii","tier":"B","category":"RESTORE_REFUSED","title":"How I Lost My (StatTrak™ USP-S | Kill Confirmed(F-t)) to a Steam Trade Scam – Warning to Others","summary":"The user says their StatTrak USP-S Kill Confirmed was stolen through a fake trade offer impersonating a friend, and that Steam Support admitted the account was compromised but refused to restore the item or ban the scammer. The post does not include a verbatim Steam Support reply, only a paraphrase and screenshot link.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1jz6qii/","source_host":"www.reddit.com","source_status":"public_url","source_group":"335ace00d98653ba40d2","publication_date":"2025-04-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4b8ff5aaa","original_id":"pp_4s7gpw","tier":"B","category":"HACK_THEFT","title":"Casual should phase in gradually and be implemented along side Quick Play.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/testingzoneforme/comments/4s7gpw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15f1cd263bd497bbd2f2","publication_date":"2016-07-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec62df6ab7","original_id":"pp_4c3soa","tier":"B","category":"HACK_THEFT","title":"[Rep Fraud] InvadrSkoodge09 - [Steam ID omitted]","summary":"The user reports being scammed by someone impersonating a Valve admin/middleman, losing $110 worth of items in a trade. The post does not quote any Steam Support reply; the user only says they understand the items will not be restored.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/4c3soa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f73a14cc88c1b12b049","publication_date":"2016-03-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f7b777bde","original_id":"pp_4or9b2","tier":"B","category":"BAN_NO_REASON","title":"[FS] GTALionKing's Unique Account Shop - X Accounts 1 Email - 7 Digits - See Shop For Prices","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/4or9b2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a6462ddd6a550d6a838","publication_date":"2016-06-19","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c608a24ae1","original_id":"pp_14w86fh","tier":"B","category":"HACK_THEFT","title":"Missing DLC characters?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/deadbydaylight/comments/14w86fh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"494e3a9b949c7660d696","publication_date":"2023-07-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5e947a2c7","original_id":"pp_8pzd3i","tier":"B","category":"HACK_THEFT","title":"Black Friday","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/horrorstories/comments/8pzd3i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e30abe8b71845457cac8","publication_date":"2018-06-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05210e38e3","original_id":"pp_7f49jh","tier":"B","category":"HACK_THEFT","title":"R | VIVE | VR - A community interested in the HTC Vive, SteamVR, and Virtual Reality","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/BotShitposts/comments/7f49jh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4696be55ee796d9b280e","publication_date":"2017-11-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-adf09eec49","original_id":"pp_5vgxuw","tier":"B","category":"HACK_THEFT","title":"[REQUEST][PC] For Honor! Attempt 2. Join me for some storytime.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/5vgxuw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9a21bc54cdae443c5492","publication_date":"2017-02-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cddfc5490f","original_id":"pp_aqkjbt","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"VAC and Avorion","summary":"The user received a VAC ban after playing Avorion multiplayer, which affected access to other VAC-secured games. They say Steam Support has not replied to their ticket and the support email is unreachable, with no quoted Steam Support response in the post.","quote":"","source_url":"https://www.reddit.com/r/avorion/comments/aqkjbt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22b277da6787903298a4","publication_date":"2019-02-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f551a8fa9b","original_id":"pp_1ixm0sk","tier":"B","category":"RESTORE_REFUSED","title":"Steam won't refund money spent by phishing attacker","summary":"The user fell for a phishing link and had their account compromised. The attacker used $130 from the user's Steam wallet to buy a worthless Dota 2 cosmetic item from the attacker's own listing on the Community Market. Steam Support refused to refund the market purchase, stating they cannot reverse transactions involving other users' wallets.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/1ixm0sk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d41a3ccc0fd339d3db2e","publication_date":"2025-02-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3865db4022","original_id":"pp_1pbivsl","tier":"B","category":"BAN_NO_REASON","title":"Unjust Rust Ban — Victim of Account Hack, Ignored by Support Despite Steam's Confirmation","summary":"The user's Steam account was hacked and received a permanent Easy Anti-Cheat (EAC) ban in Rust on November 21. Although Steam Support confirmed the security breach and performed a password reset, Facepunch and EAC refused to lift the ban, leaving the user punished for the hacker's actions.","quote":"","source_url":"https://www.reddit.com/r/playrust/comments/1pbivsl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb0962701ba8bb4a05f9","publication_date":"2025-12-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4cc141df1e","original_id":"pp_3psa3y","tier":"B","category":"HACK_THEFT","title":"Reddit wants me to die, who am I to deny them that?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SuicideWatch/comments/3psa3y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"021c8241f9421488a3f5","publication_date":"2015-10-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-327a546c04","original_id":"pp_96iae8","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM] A Virtual Tabletop to rekindle memories of a jollier time","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/96iae8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5199c250d8c64e8a8655","publication_date":"2018-08-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-527becbe38","original_id":"pp_3guu6o","tier":"B","category":"HACK_THEFT","title":"[Other] Cryotex - [Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/3guu6o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41ba384ae97aa8c9c8ec","publication_date":"2015-08-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfe1de70ab","original_id":"pp_3fjouj","tier":"B","category":"HACK_THEFT","title":"[Other] 525252524232 - [Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/3fjouj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"044e70f224314bd52ffe","publication_date":"2015-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa6cc16f03","original_id":"pp_1i9ccr3","tier":"B","category":"RESTORE_REFUSED","title":"Scammed Out of My Huntsman Doppler (Phase 4), Now Stuck on a Trade-Banned Scammer’s Account – Need Steam’s Help!","summary":"A user describes falling victim to a trade impersonation scam resulting in the loss of a Huntsman Doppler knife. Although the scammer's account was trade-banned, Steam Support refused to return the item.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1i9ccr3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f768997bfa632d43e76","publication_date":"2025-01-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-308f0a1591","original_id":"pp_1bbd4jf","tier":"B","category":"BAN_NO_REASON","title":"account is fraudulent?","summary":"A new Steam user reports that their account was locked for alleged fraudulent activity right as their 15-day Steam Guard restriction lifted, and states that Steam Support has closed their tickets without a response.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1bbd4jf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"247f2f6f0cfba734517a","publication_date":"2024-03-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-08f768fade","original_id":"pp_hcayly","tier":"B","category":"HACK_THEFT","title":"[PC SERVER]JUST WIPED!!!-Bootlegged Ark -Quad Tribes-Modded-5xG, 10xXp, 15xT","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SurviveTogether/comments/hcayly/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5a388393297f3467a743","publication_date":"2020-06-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-120e655fc4","original_id":"pp_gost3r","tier":"B","category":"HACK_THEFT","title":"[PC SERVER]Wiped-5/15-Bootlegged Ark-Quad Tribes-Modded-5xG, 10xXp, 15xT","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SurviveTogether/comments/gost3r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"291746bfd84150048b78","publication_date":"2020-05-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-072e301c9d","original_id":"pp_1tdzlfw","tier":"B","category":"HACK_THEFT","title":"I decided to try Linux (CathcyOS) on my main rig after getting some experience on my LegionGo S and laptop. It has not been smooth.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/1tdzlfw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1371dd3a1275bf92951b","publication_date":"2026-05-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6833132fa","original_id":"pp_12mci1q","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Stuck authenticating with game services","summary":"A Reddit user complains that their Steam support ticket regarding authentication issues with game services has been ignored for nearly two months without reaching a human agent.","quote":"","source_url":"https://www.reddit.com/r/AfterTheFall/comments/12mci1q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1567ef19a30905d689c1","publication_date":"2023-04-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b8ff429b9","original_id":"pp_3gyes8","tier":"B","category":"HACK_THEFT","title":"screenshot, download, and features of the current SlaloM version","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SlaloM_for_Steam/comments/3gyes8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87e728f09255c6dcfc8c","publication_date":"2015-08-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6abe53a27","original_id":"pp_88yuin","tier":"B","category":"HACK_THEFT","title":"April 2nd, 2018 - /r/FreeGameFindings: Pirate bay, but legal","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SROTD_Archives/comments/88yuin/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5dad6fb61c757bb318ef","publication_date":"2018-04-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e51e6f2128","original_id":"pp_1k43grn","tier":"B","category":"TRADE_REVERSAL","title":"Steam Support closed my ticket over an item I didn’t buy—lost 50 AED on something for a game I don’t even own… this is a waste of energy… and I had to enable Steam Guard that time after the first mess","summary":"A user recounts that Steam Support closed their ticket without help after an unauthorized Dota 2 market purchase used 50 AED of their wallet funds. Steam Support stated they cannot reverse market transactions.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1k43grn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"96850b1b366df5f6b6a6","publication_date":"2025-04-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45d5ab0171","original_id":"pp_7js1ha","tier":"B","category":"HACK_THEFT","title":"[H] +220 Steam Games (Resident Evil 6, Cities in Motion 2 Collection, Warhammer Vermintide, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7js1ha/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64d93b732b570019ed48","publication_date":"2017-12-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c13fd600e2","original_id":"pp_7hz7ox","tier":"B","category":"HACK_THEFT","title":"[H] +220 Steam Games (Resident Evil 6, Cities in Motion 2 Collection, Warhammer Vermintide, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7hz7ox/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea257dda504550963478","publication_date":"2017-12-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-820fc81ecd","original_id":"pp_7ea17s","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Cities in Motion 2 Collection, The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide,S.T.A.L.K.E.R)(Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7ea17s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3cd2d1f230f054bf7e0","publication_date":"2017-11-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e338cd037","original_id":"pp_7e2oml","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Cities in Motion 2 Collection, The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide,S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7e2oml/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da816eb2a1a0183941a1","publication_date":"2017-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb7f077677","original_id":"pp_7dvg37","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Cities in Motion 2 Collection, The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide,S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7dvg37/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf75ed4a7349ad2d4a7e","publication_date":"2017-11-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac5f4a72a2","original_id":"pp_7dsegj","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) (Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7dsegj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c2d0dff98df126c31486","publication_date":"2017-11-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3ec81896d0","original_id":"pp_7dnyez","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 & 2, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7dnyez/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d71ad6e5306050a07dee","publication_date":"2017-11-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8fb7650635","original_id":"pp_7dg6oz","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7dg6oz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b97b9579036728220ba","publication_date":"2017-11-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67a214831e","original_id":"pp_7dexha","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7dexha/","source_host":"www.reddit.com","source_status":"public_url","source_group":"116114ac216808c59c7d","publication_date":"2017-11-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7be2466a4c","original_id":"pp_7ddzuk","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) (Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7ddzuk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5dece1f8141324e72ba","publication_date":"2017-11-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1e8cb9e34","original_id":"pp_7d6vcw","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) (Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7d6vcw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f0771fa982233d033f2b","publication_date":"2017-11-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c70a51430","original_id":"pp_7cwq32","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R)(Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7cwq32/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd1740ea5bfb1b1c7685","publication_date":"2017-11-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f92208b367","original_id":"pp_7cqyom","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7cqyom/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b196ad3231eac0a841fd","publication_date":"2017-11-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f25791da8a","original_id":"pp_7cqylr","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7cqylr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b032d8f969965fb4fd30","publication_date":"2017-11-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52cca5b295","original_id":"pp_7cp3iq","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) (Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7cp3iq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e3f1fdead123bd97c45","publication_date":"2017-11-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb13d1c1d5","original_id":"pp_7cijvv","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7cijvv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dda59f34573204392dda","publication_date":"2017-11-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f9f6c964ad","original_id":"pp_7cijto","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7cijto/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15b64801b35486cd851a","publication_date":"2017-11-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c57282e017","original_id":"pp_7canoj","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Rise & Shine, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7canoj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25eb5b30fe63b126ae80","publication_date":"2017-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-458826d487","original_id":"pp_7c51e2","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Day of the Devs (some), Humble Strategy Simulator (some), Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7c51e2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"11bc70646bd6bd945a6b","publication_date":"2017-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-edbba4c1b5","original_id":"pp_7bweb3","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Rise & Shine, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7bweb3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1551c3cf3cd806f9f958","publication_date":"2017-11-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-316b06ff3f","original_id":"pp_7buvfs","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Rise & Shine, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) (Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7buvfs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"699ddad6ecc414ae1de5","publication_date":"2017-11-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d7bc18d72","original_id":"pp_7bozpj","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Rise & Shine, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7bozpj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"63a7e132255a50765689","publication_date":"2017-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-519b01d956","original_id":"pp_7bmuab","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Rise & Shine, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) (Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7bmuab/","source_host":"www.reddit.com","source_status":"public_url","source_group":"510b5929c908811c0ac6","publication_date":"2017-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1332ecf276","original_id":"pp_7bg77x","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Rise & Shine, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7bg77x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a4d606881ac6bed17820","publication_date":"2017-11-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0900dcfe71","original_id":"pp_7b940t","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Rise & Shine, Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7b940t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"322b6582ee67a621dabe","publication_date":"2017-11-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f37b1ec5c0","original_id":"pp_7b6pg5","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Rise & Shine, Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7b6pg5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"860cb4680204574b0976","publication_date":"2017-11-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01fb940216","original_id":"pp_7b2wfn","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Day of the Devs (some), Humble Jumbo Bundle 10 (some), Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7b2wfn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"110b3b870ffc9c0ac015","publication_date":"2017-11-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-759af4b6df","original_id":"pp_7b10xm","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Rise & Shine, Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7b10xm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08d5a075cee84043f3c8","publication_date":"2017-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3d51338b7","original_id":"pp_7auail","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Day of the Devs (some), Humble Jumbo Bundle 10 (some), Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7auail/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3fb236223b49be1b5b8","publication_date":"2017-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9766c642c2","original_id":"pp_7atx91","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Rise & Shine, Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7atx91/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca75cfec2f22a7ba823e","publication_date":"2017-11-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d90e9f0d7","original_id":"pp_7amwqy","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7amwqy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"31225924d2e7167bc53c","publication_date":"2017-11-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fb26372a1","original_id":"pp_7amwlp","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7amwlp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ecaa8732a53d39ae3ad","publication_date":"2017-11-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c207d255d9","original_id":"pp_7aep9q","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7aep9q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0bdbfc71e8a740fea357","publication_date":"2017-11-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-adefd692aa","original_id":"pp_7ae6q2","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Day of the Devs (some), Humble Jumbo Bundle 10 (some), Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7ae6q2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec3cce38c81d80aaf074","publication_date":"2017-11-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc9ed4941c","original_id":"pp_7a6x0w","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7a6x0w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"022ca712269ffa15a2e1","publication_date":"2017-11-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1280bdefd","original_id":"pp_7a0n3d","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Day of the Devs (some), Humble Jumbo Bundle 10 (all), Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7a0n3d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6098b794355e93f510bf","publication_date":"2017-11-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5dfba10dee","original_id":"pp_79yyt2","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/79yyt2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"620c59160d38c5d9e29a","publication_date":"2017-10-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c8aabb07c","original_id":"pp_79rw5b","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Day of the Devs (some), Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/79rw5b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3a8e78881ee5a3c1dec","publication_date":"2017-10-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23bf4d05dc","original_id":"pp_79re9o","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/79re9o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"321008ec27d41503eab2","publication_date":"2017-10-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-239eebc75d","original_id":"pp_799n31","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Day of the Devs (some), Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/799n31/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0e683c1927285e526f84","publication_date":"2017-10-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67f1b8baaf","original_id":"pp_796aon","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/796aon/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72eb82575307acac0227","publication_date":"2017-10-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a173e4d0c4","original_id":"pp_796akk","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/796akk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e6d63b4b89b27ba2a17","publication_date":"2017-10-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6eadc01a8c","original_id":"pp_78ym5u","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/78ym5u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bcfb84af7e83898aa868","publication_date":"2017-10-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1977c265c0","original_id":"pp_78r8n5","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Day of the Devs (some), Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/78r8n5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5364aabd55d2a633142b","publication_date":"2017-10-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec0cfa47c7","original_id":"pp_78qnzh","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/78qnzh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f36be41e7fd9da8ba92d","publication_date":"2017-10-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-401f9ebf67","original_id":"pp_78qnvt","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/78qnvt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d64d790e17879bd7aa88","publication_date":"2017-10-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22430e7cd9","original_id":"pp_78i4e0","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/78i4e0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3213af6b5e1ecc2b068","publication_date":"2017-10-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0cec9f831","original_id":"pp_78i3ql","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/78i3ql/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5bbfdb1340388830041a","publication_date":"2017-10-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8d46e2c76","original_id":"pp_785pge","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Down Under Bundle, Offer","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/785pge/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d0bda00b818afe0be519","publication_date":"2017-10-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38ac8674bd","original_id":"pp_7857sv","tier":"B","category":"HACK_THEFT","title":"Co-op list","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Test_Posts/comments/7857sv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f29d9c4afe333deec7bd","publication_date":"2017-10-23","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1728a5fd3e","original_id":"pp_7831s6","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7831s6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9183b4b23118180b56f9","publication_date":"2017-10-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45155500fc","original_id":"pp_77vqzm","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/77vqzm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0541064a6a04c2694ea9","publication_date":"2017-10-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-092be9c26d","original_id":"pp_77r41l","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Down Under Bundle, offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/77r41l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35963a8ef1d41baccd38","publication_date":"2017-10-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9754331729","original_id":"pp_77op2c","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/77op2c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44fa8f1fee99aa5aca10","publication_date":"2017-10-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f95063734","original_id":"pp_77g3vn","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/77g3vn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32778f417e88c707d32c","publication_date":"2017-10-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0620ec3cb0","original_id":"pp_771bdx","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/771bdx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d6269469db1bf84438c8","publication_date":"2017-10-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5bf4aa42d","original_id":"pp_771b78","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/771b78/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6ee4daa0c11c24783e62","publication_date":"2017-10-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0d264e763","original_id":"pp_76t3l4","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/76t3l4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e93fc91839a3352007b9","publication_date":"2017-10-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9dc427d7ec","original_id":"pp_76rx8w","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/76rx8w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5a35c7bd1fb031efbb32","publication_date":"2017-10-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-541ec5e12b","original_id":"pp_76lmy3","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/76lmy3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bd4ac90059902da9642f","publication_date":"2017-10-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92d404cd12","original_id":"pp_76lh8p","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/76lh8p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5cbc9eb38b520a6a6141","publication_date":"2017-10-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10b13183c5","original_id":"pp_76dvbq","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/76dvbq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f412b94d4a57d9fc56f","publication_date":"2017-10-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3864699baf","original_id":"pp_76atvn","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/76atvn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a54ce95bd5dd0cf04c40","publication_date":"2017-10-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53d5435040","original_id":"pp_7632nm","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7632nm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"30144545cb95ddc30394","publication_date":"2017-10-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f65c52975","original_id":"pp_75ucxh","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/75ucxh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"865687dc79ec0c9f8972","publication_date":"2017-10-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ba4d63d97","original_id":"pp_75m3gv","tier":"B","category":"HACK_THEFT","title":"[H] Steam Games, DLC [W] Rise of the Tomb Raider, Humble Endless RPG Lands Bundle, Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/75m3gv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a220271409ddb9e540c4","publication_date":"2017-10-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1221d02170","original_id":"pp_731zqt","tier":"B","category":"HACK_THEFT","title":"[Request][Steam] Dead By Daylight","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/731zqt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2d6a87dfc1242b9f857c","publication_date":"2017-09-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16eb1a4e88","original_id":"pp_7114f2","tier":"B","category":"HACK_THEFT","title":"Hex Phase - The First VFX Puzzle Game","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/playmygame/comments/7114f2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ad822bdd63670eb44a7","publication_date":"2017-09-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aff8b59230","original_id":"pp_6yq4si","tier":"B","category":"HACK_THEFT","title":"[H] Steam Games! DLC! [W] Rise of the Tomb Raider, Worms WMD, 100+ things, plus Offers!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/6yq4si/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca2c2df9cedd01464a1d","publication_date":"2017-09-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb6294e53d","original_id":"pp_6xjd0g","tier":"B","category":"HACK_THEFT","title":"[H] Bunch of Games + DLC [W] Rise of the Tomb Raider, other games, offers!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/6xjd0g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"111938db70c179540fd3","publication_date":"2017-09-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa612b5317","original_id":"pp_6wu5zl","tier":"B","category":"HACK_THEFT","title":"[H] Lots and Lots and Lots of Steam Keys [W] A Lot Of Stuff, Including the Humble Jumbo Bundle 9","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/6wu5zl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4b1f3cf5fea6daeb1dc7","publication_date":"2017-08-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-311f932321","original_id":"pp_6tspj9","tier":"B","category":"HACK_THEFT","title":"[H] 150+ Games & DLC [W] Offers (some listed inside)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/6tspj9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a38a7cdb892b8e1167f4","publication_date":"2017-08-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f704fe710","original_id":"pp_6t7ja8","tier":"B","category":"HACK_THEFT","title":"[H] Lots of Steam games + DLC for AoE2 HD, CoH2, DBD, PD2 masks, Pinball FX2, etc [W] 911 Operator, Xbox Live Gold, Rainbow Six Siege, BioShock Infinite Season Pass, Hollow Knight, Evil Within, Homefr","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/6t7ja8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"938e6210d0fd17860fbd","publication_date":"2017-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3567fd1306","original_id":"pp_6sspk4","tier":"B","category":"HACK_THEFT","title":"The importance of voting with your dollar. (LawBreakers)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcgaming/comments/6sspk4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"778a52815b1c743e2179","publication_date":"2017-08-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af016d95aa","original_id":"pp_6sha05","tier":"B","category":"HACK_THEFT","title":"[H] Lots of Steam Games [W] Full Humble microJUMBO bundle, 911 Operator, Xbox Live Gold codes, other games listed + offers","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/6sha05/","source_host":"www.reddit.com","source_status":"public_url","source_group":"498e56dda41f9a827bee","publication_date":"2017-08-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fde5e08e3e","original_id":"pp_6gsb4t","tier":"B","category":"HACK_THEFT","title":"20s/F/US - Looking for a chill friend to hang out and game with late at night 🌸 🐰","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Needafriend/comments/6gsb4t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5f63618ab58531d8ef3","publication_date":"2017-06-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70c3296012","original_id":"pp_68ww5n","tier":"B","category":"HACK_THEFT","title":"[H] Hacknet, Underrail, Stephen's Sausage Roll + more [W] Little Nightmares, Bayonetta, Alpha Protocol + wishlist","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/68ww5n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16f8b50e4f1c34115b9f","publication_date":"2017-05-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f603a695e7","original_id":"pp_6on3ws","tier":"B","category":"HACK_THEFT","title":"[Reddit] /u/KindTeddy http://steamcommunity.com/profiles/[Steam ID omitted]","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GoTradeAppeals/comments/6on3ws/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7dafa450706846652bbb","publication_date":"2017-07-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-221cf8c9d0","original_id":"pp_5plgpy","tier":"B","category":"HACK_THEFT","title":"Watch out for new elaborate scam","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/scammers/comments/5plgpy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b7b42d4ce415df1916c9","publication_date":"2017-01-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-990bdc5b71","original_id":"pp_41zal1","tier":"B","category":"HACK_THEFT","title":"[Money] 123suicide - [Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/41zal1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16d40991091a8f0be3b8","publication_date":"2016-01-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62e808e075","original_id":"pp_6edahg","tier":"B","category":"BAN_NO_REASON","title":"[WTS] steam account LVL 10 worth 160$ want 70-60$ vac banned on COD:BO2","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6edahg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7befb26b28329b309b0c","publication_date":"2017-05-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70eb7780b9","original_id":"pp_5uojwn","tier":"B","category":"BAN_NO_REASON","title":"[WTS] steam account LVL 10 worth 180€ want 80€+ vac banned on COD:BO2","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5uojwn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3650af261410bed6b7d7","publication_date":"2017-02-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-193eef6d4c","original_id":"pp_5ri1at","tier":"B","category":"BAN_NO_REASON","title":"selling steam account LVL 10 worth 180€ want 90€+ vac banned on COD:BO2","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountTrading/comments/5ri1at/","source_host":"www.reddit.com","source_status":"public_url","source_group":"26a8bcc20d2ccd8b8779","publication_date":"2017-02-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2100ffa1d","original_id":"pp_4baiyg","tier":"B","category":"HACK_THEFT","title":"[Other] OSPFv2Official - [Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/4baiyg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9ed1d5573e2cfb32a6f","publication_date":"2016-03-21","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-073680f2db","original_id":"pp_47mmrp","tier":"B","category":"HACK_THEFT","title":"[Item Fraud] cocolovecoco - [Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/47mmrp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6859145b35f29e1d975","publication_date":"2016-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5da141e093","original_id":"pp_1jvi11a","tier":"B","category":"HACK_THEFT","title":"Scammed by \"valve employee\"","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1jvi11a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bd71e8b9a2b9aa91e220","publication_date":"2025-04-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ecf2a480a","original_id":"pp_1jip68u","tier":"B","category":"HACK_THEFT","title":"update to my items being stolen","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/1jip68u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04d28c6e21b9a94619e2","publication_date":"2025-03-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c471754c24","original_id":"pp_1crb7q0","tier":"B","category":"HACK_THEFT","title":"Inventory Stolen in Unauthorized Trade, Valve Won't Replace Anything","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1crb7q0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fecffbc07c4028a00bc7","publication_date":"2024-05-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca6c31b6d2","original_id":"pp_3n7wfm","tier":"B","category":"HACK_THEFT","title":"Got my account hijacked and loads of items stolen a while back, everything is now returned! Thanks Steam.","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3n7wfm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06e84536549815df6c1a","publication_date":"2015-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a54234cd88","original_id":"pp_1wnqlbn","tier":"B","category":"HACK_THEFT","title":"It has been various months since the inclusion of the Victory Road chronicle route. I still am completely unable to finish it -Steam-, because the stupid match is bugged. Genuinely, what can I do at t","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/inazumacaravan/comments/1wnqlbn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dc52127500642b56856d","publication_date":"2026-09-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2d9a4af87","original_id":"pp_1wjbbzr","tier":"B","category":"HACK_THEFT","title":"PC Controller Input Guide","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/1wjbbzr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f297785df53294f782ff","publication_date":"2026-09-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdaa502d25","original_id":"pp_1wj0fdj","tier":"B","category":"HACK_THEFT","title":"Aita: The Dark Descent - a roguelite where every card spent attacking is one you cannot use to survive — the free Steam demo is live","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SoloDevelopment/comments/1wj0fdj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7e2212ad34f5203a9732","publication_date":"2026-09-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fbaa30c9e6","original_id":"pp_1l319oh","tier":"B","category":"RESTORE_REFUSED","title":"I Got Hacked and My CS2 Knife Was Stolen — Steam Support Refuses to Help","summary":"A user contacted Steam Support after their account was hijacked to recover access and request the return of stolen items. Steam Support reset the credentials and restored account access, but refused to restore any lost items citing Valve's item restoration policy.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1l319oh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2d8895ae2a43b26c09f","publication_date":"2025-06-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9b7bf08576","original_id":"pp_1hnp2b1","tier":"B","category":"HACK_THEFT","title":"No money, no knife","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gamerpay/comments/1hnp2b1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de3b34253f266bc27ec1","publication_date":"2024-12-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfd245cda3","original_id":"pp_1wz2ucx","tier":"B","category":"HACK_THEFT","title":"Married couple, one PC, two accounts: a permanent smurf ban, a 3-month ban, and nobody at FACEIT will read our case","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1wz2ucx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9a17c91b0513a358629","publication_date":"2026-10-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0af021fd6","original_id":"pp_1ckhjco","tier":"B","category":"HACK_THEFT","title":"Scammed out of 15K of items - new phishing scam using Google Sponsored Ads","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1ckhjco/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5647edb09ed1aef2129f","publication_date":"2024-05-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-193e856694","original_id":"pp_yio8jl","tier":"B","category":"HACK_THEFT","title":"Siastore - Deceptive Seller and Scammer","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/u_Redeemer1014/comments/yio8jl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9351da1a9ca62d5522f3","publication_date":"2022-10-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-222278fce1","original_id":"pp_3l5831","tier":"B","category":"HACK_THEFT","title":"[Money] worldwhitepride - [Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/3l5831/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a9b4aa0774029a9aebc1","publication_date":"2015-09-16","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec35a04adc","original_id":"pp_33b8s9","tier":"B","category":"HACK_THEFT","title":"[Money] p0gs - [Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/33b8s9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04bf8bfbb852b46a63a9","publication_date":"2015-04-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e35d6d9d74","original_id":"pp_320xgh","tier":"B","category":"HACK_THEFT","title":"[Money] Cruellski #Buy/Sell Keys - [Steam ID omitted]","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/320xgh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a771e5bc937807bb5b2","publication_date":"2015-04-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-993534628f","original_id":"pp_1uxlszm","tier":"B","category":"HACK_THEFT","title":"Introducing: Steam Machine LP v1 (4.4L)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/LinusTechTips/comments/1uxlszm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7845ca97343a0390cb55","publication_date":"2026-07-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1e1478e5a","original_id":"pp_1t4vhw2","tier":"B","category":"HACK_THEFT","title":"Ban Wave/ Support Failure","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DeadByDaylightRAGE/comments/1t4vhw2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1029256025a4353b2f09","publication_date":"2026-05-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-155d2c726e","original_id":"pp_1b8ke2t","tier":"B","category":"RECOVERY_HIJACK","title":"Steam refuses to give my account back even with proof of ownership","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1b8ke2t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57592a5a0edc13bc31eb","publication_date":"2024-03-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea4a2b148a","original_id":"pp_7k38vw","tier":"B","category":"HACK_THEFT","title":"Can't launch the game, at whits end.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/The_Division/comments/7k38vw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"51b5893f565900a2ce6c","publication_date":"2017-12-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a2f525101","original_id":"pp_763q9x","tier":"B","category":"HACK_THEFT","title":"[Request][Steam] Fallout 4 Game of the Year Edition","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/763q9x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee78791c9afb8866af5c","publication_date":"2017-10-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a1af2f5d3","original_id":"pp_740o8s","tier":"B","category":"HACK_THEFT","title":"[Request][Steam] Fallout 4 Game of the Year Edition","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/740o8s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d990837c6a1359ac95ae","publication_date":"2017-10-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b22dedda80","original_id":"pp_17pwio4","tier":"B","category":"HACK_THEFT","title":"[MW3] Switched from battle net to Steam - CP lost, Level not","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/CallOfDuty/comments/17pwio4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d8455e90ac40dcaf402","publication_date":"2023-11-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71a0385ff8","original_id":"pp_51ci75","tier":"B","category":"HACK_THEFT","title":"Disputed two invalid game keys (with G2A shield). G2A sides with seller. What are my options?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/g2a/comments/51ci75/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c82632199279a70dd6d0","publication_date":"2016-09-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-590191162f","original_id":"pp_4ptmwn","tier":"B","category":"HACK_THEFT","title":"[Request][Steam]Mortal Kombat X Premium(Only 9$ on G2A!!!)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/4ptmwn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c52a05d6456edb283af5","publication_date":"2016-06-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7f8d4e518","original_id":"pp_4hbnb9","tier":"B","category":"HACK_THEFT","title":"[Reddit] /u/incertia http://steamcommunity.com/profiles/[Steam ID omitted]","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GoTradeAppeals/comments/4hbnb9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b46887afe154fe2f0b55","publication_date":"2016-05-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f5e9e1110","original_id":"pp_3m8y3s","tier":"B","category":"HACK_THEFT","title":"[Item Fraud] Paladin_Leeroy - [Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/3m8y3s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"70f84216a089917d587e","publication_date":"2015-09-24","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0b2abd50e","original_id":"pp_3a0ivy","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM] Rust","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3a0ivy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d9c1dccce56e57f347f0","publication_date":"2015-06-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb3307afc1","original_id":"pp_393ev1","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM] Rust (My last try.)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/393ev1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7b59e862936d392c6172","publication_date":"2015-06-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ac5bfc609","original_id":"pp_37wbg6","tier":"B","category":"HACK_THEFT","title":"Been waiting for phone veri for an hour","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/g2a/comments/37wbg6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06a6e551dedeb864dc67","publication_date":"2015-05-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91505afe4d","original_id":"pp_36bq5o","tier":"B","category":"HACK_THEFT","title":"Suggestions on CD-Key Issues [X-Post from r/GTAV]","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/rockstar/comments/36bq5o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"650665da4d60fa4d67bc","publication_date":"2015-05-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fca5d74bc2","original_id":"pp_1tkspav","tier":"B","category":"HACK_THEFT","title":"Steam support asked me for a cd key but i have never bought a key, what do i do?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1tkspav/","source_host":"www.reddit.com","source_status":"public_url","source_group":"102dd21dddc07f53b1c6","publication_date":"2026-05-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05dd7604a8","original_id":"pp_1t41cbc","tier":"B","category":"HACK_THEFT","title":"Steam CD key to reset my steam password?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1t41cbc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ccefb358dd3714f692b","publication_date":"2026-05-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-51effe1cec","original_id":"pp_5ixy5g","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ixy5g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5dc561057767b56354e7","publication_date":"2016-12-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-186c82d712","original_id":"pp_5ixvsl","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ixvsl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"204deb05e440b26f500c","publication_date":"2016-12-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f2b3b0f21","original_id":"pp_5ixtdd","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ixtdd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c0822659cbd085cfa3f","publication_date":"2016-12-18","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0e1a4ab57","original_id":"pp_5ixmvx","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ixmvx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a9ad5710c0e31db3fc7b","publication_date":"2016-12-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-859598c74e","original_id":"pp_5ixkgy","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ixkgy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e776e6ad850bf7389559","publication_date":"2016-12-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdfc813159","original_id":"pp_5ix1x0","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ix1x0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f0fb686ff35efcc2837a","publication_date":"2016-12-17","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31ba4d6783","original_id":"pp_5iw09z","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5iw09z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"478815fabd772eaed471","publication_date":"2016-12-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6126ef501b","original_id":"pp_5ivy83","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ivy83/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d13dc55747505223cb90","publication_date":"2016-12-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72c70f5b1e","original_id":"pp_5it2hb","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5it2hb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c9a34a56f94c8910a99","publication_date":"2016-12-17","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-631714dd5b","original_id":"pp_5ishgj","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ishgj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dc233bff1cbaf30a9819","publication_date":"2016-12-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e61323b7d3","original_id":"pp_5is8s7","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5is8s7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"938c08a636ac1411c14c","publication_date":"2016-12-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-803044ab55","original_id":"pp_5is6xl","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5is6xl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"668d6f15265fce8d6d52","publication_date":"2016-12-17","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8076740e98","original_id":"pp_5irxnu","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5irxnu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3273287f9781bdc6eb50","publication_date":"2016-12-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f667862ee","original_id":"pp_5iqqiw","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5iqqiw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44e590c0861bd84b5f93","publication_date":"2016-12-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b791da29ff","original_id":"pp_5iql1g","tier":"B","category":"HACK_THEFT","title":"[FS] (12$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5iql1g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"216ef1bc4bfe880fbbb0","publication_date":"2016-12-16","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3e49fb57f","original_id":"pp_5imjfh","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5imjfh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5abe71c9108e861927e3","publication_date":"2016-12-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dba29b017b","original_id":"pp_5im9bl","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5im9bl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c67e80b2065c3e0b8478","publication_date":"2016-12-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32e81808a8","original_id":"pp_5im72y","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5im72y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"83c72e7d9c905e5b0645","publication_date":"2016-12-16","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9598f65fb3","original_id":"pp_5ilxgn","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ilxgn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f4a85c535f69a96ee57b","publication_date":"2016-12-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2933fd2054","original_id":"pp_5ilv89","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ilv89/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e36a1c2cbf69ca64da53","publication_date":"2016-12-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad5f2f4ea4","original_id":"pp_5ik745","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ik745/","source_host":"www.reddit.com","source_status":"public_url","source_group":"86af89042279c37c008b","publication_date":"2016-12-15","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7bbe780e93","original_id":"pp_5ijzkq","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ijzkq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf169652ef41e0e945f3","publication_date":"2016-12-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45dac37fe7","original_id":"pp_5ijw3x","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ijw3x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9d79d1d89d097d99daf1","publication_date":"2016-12-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9e70150d5","original_id":"pp_5id2n4","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5id2n4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5d59a957d3d6b26a5cd","publication_date":"2016-12-14","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aaba62c3b1","original_id":"pp_5i6lcr","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5i6lcr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d33c79e5a0dc312d799","publication_date":"2016-12-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ea258aeea","original_id":"pp_5i6hdc","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5i6hdc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c6aa8df5c956a97cf2e","publication_date":"2016-12-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-524eac67c5","original_id":"pp_5i6emh","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5i6emh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5e4778be7502734cfd8e","publication_date":"2016-12-13","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7b8ae45d3","original_id":"pp_5i67t3","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5fsfut/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fea4d12a200c8eed98f0","publication_date":"2016-11-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-185d5d9f84","original_id":"pp_5fnscy","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5f6kct/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13f416ce5db86964588a","publication_date":"2016-11-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3f997f0d2","original_id":"pp_5f5w9c","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5f1uu0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a97e55ff7409f4ffc301","publication_date":"2016-11-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a88d011183","original_id":"pp_5f1ruw","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5f1ruw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9c16d429e2b077f3fc8","publication_date":"2016-11-26","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-669ee64ed7","original_id":"pp_5f1ix5","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ezlnf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de43c2318a39e343c6bd","publication_date":"2016-11-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-375cae151e","original_id":"pp_5extrc","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5extrc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"498d5c9188437c6b4632","publication_date":"2016-11-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3cba0bba1f","original_id":"pp_5exo43","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5exo43/","source_host":"www.reddit.com","source_status":"public_url","source_group":"39e4401c59722c261d95","publication_date":"2016-11-26","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c22648f09","original_id":"pp_5escac","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5escac/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf1d88e3eb70dc59227e","publication_date":"2016-11-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-969b099e27","original_id":"pp_5erfzj","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5erfzj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"81ba1120ffd122b05c61","publication_date":"2016-11-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5d5b3a328","original_id":"pp_5eq9wk","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5eq9wk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"65a9da37a327b237f5c3","publication_date":"2016-11-24","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1d6133b7d","original_id":"pp_5epr5m","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5epr5m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9548f3e56463bac93612","publication_date":"2016-11-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ddb8d002f","original_id":"pp_5ep9j7","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ep9j7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4b0f11c19164d069408a","publication_date":"2016-11-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e018152d8","original_id":"pp_5ep7mi","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ep7mi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9ae7e616726abbb0e3c1","publication_date":"2016-11-24","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3fcc51c4c","original_id":"pp_5ep28y","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ep28y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"99bd75b5b7923d6a3067","publication_date":"2016-11-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d585b0e621","original_id":"pp_5eouwn","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5eouwn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7b6d1d9cbbb7763fd232","publication_date":"2016-11-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a6501d7e1","original_id":"pp_5enen0","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5enen0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c81fcbaee9b8f862098e","publication_date":"2016-11-24","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-793a107c55","original_id":"pp_5ekt5l","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ekt5l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4a83e59d6827815316a4","publication_date":"2016-11-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-17a6430b4a","original_id":"pp_5ekixp","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ekixp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"357870ab091bd4ebe36d","publication_date":"2016-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-97ce609b09","original_id":"pp_5ek1a8","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ek1a8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"adb66925163edcd465b8","publication_date":"2016-11-23","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62cf11dc6b","original_id":"pp_5ejz06","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ejz06/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe88a7333d527fa4b417","publication_date":"2016-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-777bfdabc9","original_id":"pp_5ejubw","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ejubw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4fd3b69f8cc25181f72f","publication_date":"2016-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5fa81e523","original_id":"pp_5ej60b","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ej60b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae5ce7d8643164571183","publication_date":"2016-11-23","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-472ee31cf2","original_id":"pp_5ej0kc","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ej0kc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"31b7df18367699ba1b95","publication_date":"2016-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-007181ee96","original_id":"pp_5eibuf","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5eibuf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"01ea0e169ce70e2d8fb6","publication_date":"2016-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49e63e0ecb","original_id":"pp_5ea8zb","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ea8zb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f644e5709bef66e37ef6","publication_date":"2016-11-22","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-362d4a7dec","original_id":"pp_5ea57a","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ea57a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25ed98dfd4a9ac9b73b0","publication_date":"2016-11-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d481046378","original_id":"pp_5ea124","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ea124/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de31e00dbcb88e412450","publication_date":"2016-11-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de61371ae3","original_id":"pp_5e9zyl","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5e9zyl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb87bcc0b9835eb14a3b","publication_date":"2016-11-22","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0480bb4e2","original_id":"pp_5e9v8d","tier":"B","category":"HACK_THEFT","title":"[FS] (13$) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5e9v8d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"047eca9703652a7e2201","publication_date":"2016-11-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02d958e44e","original_id":"pp_5e9orq","tier":"B","category":"HACK_THEFT","title":"[FS] (13$)LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5e9orq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17c0952e9bf1097e2424","publication_date":"2016-11-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4401b5a062","original_id":"pp_5e39nb","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5e39nb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c0d3d0a731f6f7c4bf53","publication_date":"2016-11-21","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad3a3d17f0","original_id":"pp_5e2x2m","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5e2x2m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9bb19d5de4913656e947","publication_date":"2016-11-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ede845045c","original_id":"pp_5dy88l","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5dy88l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d76caf01efea12004467","publication_date":"2016-11-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dfcb4236f1","original_id":"pp_5dy62h","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5dy62h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"135055ef55cb2b9324ad","publication_date":"2016-11-20","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42e4a9e9fb","original_id":"pp_5dxnjy","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5dxnjy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72d85536d8f2b8ac49bf","publication_date":"2016-11-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1276029a54","original_id":"pp_5dv26r","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5dv26r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1755d4bdf64662d735a1","publication_date":"2016-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95dcbeb874","original_id":"pp_5du3s9","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5du3s9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"738aafac80c91dcbd7a3","publication_date":"2016-11-19","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb51a2199d","original_id":"pp_5dtyao","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5dtyao/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4eca30d62a9263e3417f","publication_date":"2016-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ee50b5ddd","original_id":"pp_5dtljw","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5dtljw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e8b96d1274d6d5c3926","publication_date":"2016-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3df244087","original_id":"pp_5dtb3j","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5dtb3j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3678e47a11aa92517ba0","publication_date":"2016-11-19","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26901ee9f0","original_id":"pp_5ds9y1","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ds9y1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb474509b945292e122b","publication_date":"2016-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-231564e720","original_id":"pp_5ds87g","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ds87g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e209ae94f7ee024060e","publication_date":"2016-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68d547365f","original_id":"pp_5ds4qo","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ds4qo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f8cc9783d24fac3f562","publication_date":"2016-11-19","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a883ab3a6","original_id":"pp_5ds30s","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5drzs9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6a7ad38f4308a7d33b79","publication_date":"2016-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88b338b86e","original_id":"pp_5dryi1","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5dlpqr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64159d26a5a7c9fe04b1","publication_date":"2016-11-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39d6508fef","original_id":"pp_5dl2mt","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5d36jv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0b3038f4816c42a9124a","publication_date":"2016-11-15","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b321cb3f4e","original_id":"pp_5d34i9","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5d00s3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dbe3f6403d5865e8bd01","publication_date":"2016-11-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18de418d9e","original_id":"pp_5cyikq","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5cyikq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"babd65bfc517a829fd86","publication_date":"2016-11-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47b7845104","original_id":"pp_5cyg81","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5cyc52/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0de61d41c308b255ade7","publication_date":"2016-11-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4019096223","original_id":"pp_5cufg5","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5cufg5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4992da69d3cf7f1709a5","publication_date":"2016-11-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd48ff705d","original_id":"pp_5cq1a3","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5cq1a3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"abc3297bb54ccf49aef9","publication_date":"2016-11-13","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47d79df79b","original_id":"pp_5cjsiv","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5cjsiv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee7eaa9505fb49ceb046","publication_date":"2016-11-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1b09e8ed9","original_id":"pp_5ci9w7","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ci9w7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e468fb29413d15b14ed","publication_date":"2016-11-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2e61156bc","original_id":"pp_5ci2gp","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5ci2gp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4314aa00fc8d00bf2e4b","publication_date":"2016-11-12","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9eb61a9b8","original_id":"pp_5cgy8b","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5cgy8b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a621b33864c72de44df","publication_date":"2016-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2da193ece","original_id":"pp_5cgt97","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5cgt97/","source_host":"www.reddit.com","source_status":"public_url","source_group":"989b84a9741eb3637a55","publication_date":"2016-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a59eb7bff","original_id":"pp_5cgnmn","tier":"B","category":"HACK_THEFT","title":"Subreddit: SteamAccountsForSale Posted by: superdude991","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/CozmoBot/comments/5cgnmn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"687538f7a7ebfd46b0fc","publication_date":"2016-11-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6c3fbd2d7","original_id":"pp_5cbwar","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5cbwar/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a8aa57c0d32e29e4c814","publication_date":"2016-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa5d490819","original_id":"pp_5c60lk","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5c60lk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d354267c9bdc96e05bf","publication_date":"2016-11-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9a530a1d0","original_id":"pp_5c519r","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5c519r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb652d757d1c6885f3b2","publication_date":"2016-11-10","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2fc2505136","original_id":"pp_5c4aw6","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5c4aw6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f0a2d2a701984cd4252","publication_date":"2016-11-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd1a40a374","original_id":"pp_5c48gt","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5c48gt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b5aa2ca3f36dc5d0d6c","publication_date":"2016-11-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7cd858e90e","original_id":"pp_5c454k","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5c454k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea9915c760df4f20c08f","publication_date":"2016-11-09","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36e63023c1","original_id":"pp_5c41vs","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5c41vs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ccbfa0f1f5100ac8a3c0","publication_date":"2016-11-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c27ad1630","original_id":"pp_5c3y0h","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5c3y0h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"817f53caabe61f8aead5","publication_date":"2016-11-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d7c62339f","original_id":"pp_5c3umn","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5c3umn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"315f3629dd147f218612","publication_date":"2016-11-09","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eea6103dfa","original_id":"pp_5by7ht","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5by7ht/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e119cd8b6b103f9dfdcb","publication_date":"2016-11-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d6b5aa7ae","original_id":"pp_5by3fy","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bwl3d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"259aab62259fe39741f2","publication_date":"2016-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dfa71a02eb","original_id":"pp_5bvygb","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bvygb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a86ecd1d32b10f740b07","publication_date":"2016-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2fbba53ed3","original_id":"pp_5bvqxq","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bvqxq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"63959690016b78317035","publication_date":"2016-11-08","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-675e2a7b84","original_id":"pp_5bvmqg","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bvmqg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c4103f4e984c74afd92","publication_date":"2016-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e6fcc5b0d","original_id":"pp_5bvkfs","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bvdce/","source_host":"www.reddit.com","source_status":"public_url","source_group":"190374a4c193bd15ed78","publication_date":"2016-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96f0fdb075","original_id":"pp_5brq10","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5brl0y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c75d2fdafa25f9d90f4","publication_date":"2016-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a1e46f12f","original_id":"pp_5br8vl","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bqhmf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"674efb7c6aef6cd717ce","publication_date":"2016-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74ce9b0dff","original_id":"pp_5bpvkb","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. 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Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bpn6q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a891a5fd50b5186b7f35","publication_date":"2016-11-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-554f1586d6","original_id":"pp_5bpk3j","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bpk3j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e87a5fa4010fbd6fd392","publication_date":"2016-11-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e56b5c5430","original_id":"pp_5bp5il","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bp5il/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b43a50d7fc148c78d461","publication_date":"2016-11-07","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79e33b3ff8","original_id":"pp_5bomdv","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bomdv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d0af0cae00b234732d1c","publication_date":"2016-11-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-593286cd7e","original_id":"pp_5bjejx","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bjejx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32181ac4ae1b343bd15d","publication_date":"2016-11-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0de0d5675d","original_id":"pp_5be8fg","tier":"B","category":"HACK_THEFT","title":"[FS] LE account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5be8fg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c391187cad8143f114d9","publication_date":"2016-11-06","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-982cfba8a1","original_id":"pp_5be0bz","tier":"B","category":"HACK_THEFT","title":"[FS] LE account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5be0bz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4878ff31a01231fbc828","publication_date":"2016-11-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6070ab2326","original_id":"pp_5bdb36","tier":"B","category":"HACK_THEFT","title":"[FS] LE account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bdb36/","source_host":"www.reddit.com","source_status":"public_url","source_group":"70c7f1d97dabc239db00","publication_date":"2016-11-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58f250a917","original_id":"pp_5bd92b","tier":"B","category":"HACK_THEFT","title":"[FS] LE account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bd92b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f5c6d84d8b3e453d27e","publication_date":"2016-11-06","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc43059d8b","original_id":"pp_5bd42r","tier":"B","category":"HACK_THEFT","title":"[FS] LE account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bd42r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"78978b4000f3080e808a","publication_date":"2016-11-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d08cd1e37","original_id":"pp_5bc7yz","tier":"B","category":"HACK_THEFT","title":"[FS] LE account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bc7yz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"806720a3a99622e377ca","publication_date":"2016-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e65133ef55","original_id":"pp_5bbkec","tier":"B","category":"HACK_THEFT","title":"[FS] LE account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bbkec/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1450d0465e622e6f0f9","publication_date":"2016-11-05","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-763c53f0b8","original_id":"pp_5bazou","tier":"B","category":"HACK_THEFT","title":"[FS] LE account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bazou/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9ece946b42e074fa64cb","publication_date":"2016-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b0997bc64","original_id":"pp_5bawej","tier":"B","category":"HACK_THEFT","title":"[FS] LE account, 10 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5bawej/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04a0124808b32fc007cb","publication_date":"2016-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3e607ea71","original_id":"pp_4yvaln","tier":"B","category":"RECOVERY_HIJACK","title":"[WTT] Account worth $295, 45 plus games, want Valid MW2 Key","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/4yvaln/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3df659d31ece1181633f","publication_date":"2016-08-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-169ff2fabf","original_id":"pp_5sof8q","tier":"B","category":"HACK_THEFT","title":"Steam \"Admin\"","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammerlist/comments/5sof8q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7fd8b9f465de5bfc2ced","publication_date":"2017-02-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d997d5d81f","original_id":"pp_325lqt","tier":"B","category":"HACK_THEFT","title":"[Accomplice] I_Am_Dead_Pool - [Steam ID omitted]","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgoscammers/comments/325lqt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5eb77266576cae9e7d80","publication_date":"2015-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e976ecfdc","original_id":"pp_7n1i8t","tier":"B","category":"HACK_THEFT","title":"DirectX error. DXSETUP.exe - Bad Image [64bit Win10 home]","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/7n1i8t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c9aa91bf312a5ca556b","publication_date":"2017-12-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bdfd0e471f","original_id":"pp_7jyyfr","tier":"B","category":"HACK_THEFT","title":"I've heard that its not just me who's getting \"bad_module_info\" error after Windows update. These might help.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/7jyyfr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1c9f3315e8f971188c2","publication_date":"2017-12-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3af0a23eb4","original_id":"pp_6m8ew1","tier":"B","category":"HACK_THEFT","title":"Can't connect to GTA Online PC Steam","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gtaonline/comments/6m8ew1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55e9178406ab14e1e318","publication_date":"2017-07-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3a4c53b2a","original_id":"pp_69w4l8","tier":"B","category":"HACK_THEFT","title":"Suddenly a lot of Missed Frames just by starting Steam VR !! O_o !","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Vive/comments/69w4l8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db8ab678cfddd8184534","publication_date":"2017-05-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0e902a63a","original_id":"pp_1iyseky","tier":"B","category":"HACK_THEFT","title":"G2G always ask for more infromation !","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1iyseky/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25e646f7e808cae8e937","publication_date":"2025-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3196c6eda6","original_id":"pp_1hifa1s","tier":"B","category":"HACK_THEFT","title":"Question about using a new faceit account","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1hifa1s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d83982747e23f59fb260","publication_date":"2024-12-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81b1ec01be","original_id":"pp_1gixz6u","tier":"B","category":"HACK_THEFT","title":"RockstarGames is refusing me access to my games.","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/RockstarGames/comments/1gixz6u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f664637aee26d36bb2c2","publication_date":"2024-11-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80f17e0d9d","original_id":"pp_1c3pp36","tier":"B","category":"HACK_THEFT","title":"I need \"LoadPortals: couldn't read\" help!!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/hammer/comments/1c3pp36/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aae27bde4391f6a3b2e3","publication_date":"2024-04-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9aaf5a1d7","original_id":"pp_7pyhja","tier":"B","category":"HACK_THEFT","title":"[H] RotTR, Dark Souls II SotFS, Stardew, Shadow Tactics, XCOM: Enemy Unknown Complete (Asia), Worms WMD, One Piece Burning Blood and many others [W] Civilization VI, Tales of Berseria, Shenzen I/O, 20","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7pyhja/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c648f97d640fab116cc0","publication_date":"2018-01-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05ba5ed675","original_id":"pp_zwk4kp","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zwk4kp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff52f4866b0a9f143a4a","publication_date":"2022-12-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-549f9a3eb7","original_id":"pp_zuy8qp","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zuy8qp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"19d377777d47e5701af9","publication_date":"2022-12-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ea4bb57b7","original_id":"pp_zs0bo0","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zs0bo0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13eec4ee9ac06349ccf0","publication_date":"2022-12-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea1c99bc02","original_id":"pp_zpuvrj","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zpuvrj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec528e1cbc45fafbe8f1","publication_date":"2022-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6465e69de4","original_id":"pp_znni84","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/znni84/","source_host":"www.reddit.com","source_status":"public_url","source_group":"274bd3a4b706d2aa27ff","publication_date":"2022-12-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7e79b31f8","original_id":"pp_zkx65t","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zkx65t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7021784f1ec9b336df7a","publication_date":"2022-12-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4621b6928","original_id":"pp_zhttcv","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zhttcv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"68346b606b2702b9dd37","publication_date":"2022-12-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be9c4d20e8","original_id":"pp_zfhheh","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zfhheh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b2e8cd04f6ef430939f","publication_date":"2022-12-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7d29e7dde","original_id":"pp_zek5dz","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zek5dz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"236e3f04e1d22bb4b8fe","publication_date":"2022-12-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e7509e116","original_id":"pp_za52c9","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/za52c9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be3c46d3e38b62096819","publication_date":"2022-12-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c813138e4","original_id":"pp_z7xsos","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US, GameStop US","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/z7xsos/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8cd4a84249a61a95707","publication_date":"2022-11-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1907f9ef51","original_id":"pp_z6yuk0","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US, GameStop US","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/z6yuk0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e70e1e6a6b575573620d","publication_date":"2022-11-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2333be90bc","original_id":"pp_z617no","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US, GameStop US","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/z617no/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0320f75e870feed7a58a","publication_date":"2022-11-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b63614fc7","original_id":"pp_z4x3a5","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US, GameStop US","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/z4x3a5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d050371d94de97707f73","publication_date":"2022-11-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-159ca74954","original_id":"pp_z3z7tn","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US, GameStop US","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/z3z7tn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d283a209f2d9e8986001","publication_date":"2022-11-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b206a0e9bb","original_id":"pp_z35hx4","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US, GameStop US","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/z35hx4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff5ef646d9f1831c3004","publication_date":"2022-11-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f1c7028ce","original_id":"pp_z2a8z9","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US, GameStop US","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/z2a8z9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4283a957923903607d82","publication_date":"2022-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-972667cdbc","original_id":"pp_z1ek4d","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US, GameStop US","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/z1ek4d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22ae36f519cfb7e3102a","publication_date":"2022-11-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed60697e97","original_id":"pp_z09sec","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US, GameStop US","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/z09sec/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1dab5a33939e9f438352","publication_date":"2022-11-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83a6cb5e8f","original_id":"pp_yzd4w6","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US, GameStop US","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/yzd4w6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"577cbfdc4058e0432d6c","publication_date":"2022-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3cebe02c6d","original_id":"pp_1ou6ccf","tier":"B","category":"HACK_THEFT","title":"CSGOFast Promo Code: Free Case + 10% Deposit Bonus (2025)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ReviewMode/comments/1ou6ccf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"609c15dd2f9aa0dcc767","publication_date":"2025-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-547a6a4828","original_id":"pp_12nghhn","tier":"B","category":"HACK_THEFT","title":"I made one dumb mistake installing the game and now I’m permanently locked out of playing any rockstar games on Steam.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/rockstar/comments/12nghhn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a37597f1b244a1e32b8","publication_date":"2023-04-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27f4df5596","original_id":"pp_3n7qtt","tier":"B","category":"HACK_THEFT","title":"Is self locking of your account steam suicide?","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3n7qtt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be71523d713036bb57de","publication_date":"2015-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d5204d965","original_id":"pp_16z344k","tier":"B","category":"BAN_NO_REASON","title":"Stolen account -> Ban","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Rainbow6/comments/16z344k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"920f4637e5c5d8106510","publication_date":"2023-10-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8110bee0e2","original_id":"pp_6czhlu","tier":"B","category":"BAN_NO_REASON","title":"[FS][PRIME READY]$1255 Account Value for $700. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, and All Achievements in CS:GO. NO VAC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6czhlu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66db1063360ce39fcb6c","publication_date":"2017-05-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5f26e0fad","original_id":"pp_6cjlwy","tier":"B","category":"BAN_NO_REASON","title":"[FS][PRIME READY]$1255 Account Value for $700. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, and All Achievements in CS:GO. NO VAC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6cjlwy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"85bbfc57f9f59437cd07","publication_date":"2017-05-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a38b93d77","original_id":"pp_6cczua","tier":"B","category":"BAN_NO_REASON","title":"[FS][PRIME READY]$1255 Account Value for $850. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, and All Achievements in CS:GO. NO VAC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6cczua/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64e5aaedb06dd3c832d8","publication_date":"2017-05-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1734c886ca","original_id":"pp_6c72e9","tier":"B","category":"BAN_NO_REASON","title":"[FS][PRIME READY]$1255 Account Value for $850. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, and All Achievements in CS:GO. NO VAC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6c72e9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41eacd2bf2145d078426","publication_date":"2017-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9355d7626e","original_id":"pp_6c6k84","tier":"B","category":"BAN_NO_REASON","title":"[FS][PRIME READY]$1255 Account Value for $850. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, and All Achievements in CS:GO. NO VAC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6c6k84/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f79b42ccddc06627ee36","publication_date":"2017-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7737b6909d","original_id":"pp_6c6btl","tier":"B","category":"BAN_NO_REASON","title":"[FS] [PRIME READY]$1255 Account Value for $950. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, and All Achievements in CS:GO. NO VAC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6c6btl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a35bd1ebbf659d0df3bf","publication_date":"2017-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-461511c311","original_id":"pp_6c67tc","tier":"B","category":"BAN_NO_REASON","title":"[FS] [PRIME READY]$1255 Account Value for $950. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, and All Achievements in CS:GO. NO VAC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6c67tc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4072bdf9cb1e4f6e0643","publication_date":"2017-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-198ab89e9e","original_id":"pp_6c65d3","tier":"B","category":"BAN_NO_REASON","title":"[FS] [PRIME READY]$1255 Account Value for $950. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, and All Achievements in CS:GO. NO VAC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6c65d3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2995ac50344509347912","publication_date":"2017-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb73b39478","original_id":"pp_6c6170","tier":"B","category":"BAN_NO_REASON","title":"[FS] [PRIME READY]$1255 Account Value for $950. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, and All Achievements in CS:GO. NO VAC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6c6170/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7459044ed3bf80464d24","publication_date":"2017-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6056a7bf28","original_id":"pp_6c08mm","tier":"B","category":"BAN_NO_REASON","title":"[FS] [PRIME READY]$1255 Account Value for $950. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, and All Achievements in CS:GO. NO VAC.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6c08mm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4250a6b4199d505c992","publication_date":"2017-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de300df04d","original_id":"pp_6bzere","tier":"B","category":"BAN_NO_REASON","title":"[FS] $1255 Account Value for $1000. 95 Games Owned. ~1-2 Hour response. 1K+ Hours in CS:GO. 2k+ Hours in Garry's mod. 50.2% headshot ratio, 20% Accuracy, and 1.32 K/D, and All Achievements in CS:GO. N","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/6bzere/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34012fd3531d79bd2b33","publication_date":"2017-05-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04634b7258","original_id":"pp_5hjhmy","tier":"B","category":"HACK_THEFT","title":"2k account hacked and sold? Send help pls","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5hjhmy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6cc45771500eb1126c8e","publication_date":"2016-12-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42436a7b95","original_id":"pp_1cfmb4u","tier":"B","category":"HACK_THEFT","title":"scammer under the nickname RedHerring","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/u_Alone_Elderberry_748/comments/1cfmb4u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"116b34a6de254e26492f","publication_date":"2024-04-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9cc7ddcaa","original_id":"pp_1wytwzz","tier":"B","category":"HACK_THEFT","title":"MY REDDIT HAS BEEN RESTORED!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/u_Jacob_Cross17/comments/1wytwzz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1488640215e044ca958f","publication_date":"2026-10-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8b02b6f9e","original_id":"pp_1erp4cz","tier":"B","category":"HACK_THEFT","title":"u/Legitimate_Custard isn't Lying. What I found after investigating. (Research, actual free steam games)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/PiratedGames/comments/1erp4cz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bdd828ce7863fb238649","publication_date":"2024-08-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38bdac0952","original_id":"pp_1u0l29g","tier":"B","category":"API_KEY_THEFT","title":"What Should I Play? (yet another backlog project)","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/backlog/comments/1u0l29g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f114677dd4ed8ec4c91","publication_date":"2026-06-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd0af632be","original_id":"pp_b4vvem","tier":"B","category":"API_KEY_THEFT","title":"Another attempted scam involving giveaways and fake steam-sites","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/b4vvem/","source_host":"www.reddit.com","source_status":"public_url","source_group":"709eb302c7b21a202d9b","publication_date":"2019-03-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06554ef620","original_id":"pp_1ka6yus","tier":"B","category":"API_KEY_THEFT","title":"Vulnrebility in Faceit party chat? Or compromised PC and inject JavaScript? Or something else?","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1ka6yus/","source_host":"www.reddit.com","source_status":"public_url","source_group":"968f6b32b5b60402cf7d","publication_date":"2025-04-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a24f205fe","original_id":"pp_7fxiny","tier":"B","category":"HACK_THEFT","title":"CMV: Lootboxes aren't gambling and claiming they are is going to hurt gaming as a whole.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/changemyview/comments/7fxiny/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a02a77341fe99556aa5","publication_date":"2017-11-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08481c9c31","original_id":"pp_16cdd0o","tier":"B","category":"HACK_THEFT","title":"Wie ich 13.000 Euro in Videospielskins an Gabe Newell verloren habe [Rant]","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/de/comments/16cdd0o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c097a10c5ec73f5f7fe7","publication_date":"2023-09-07","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b30b6ae10","original_id":"pp_18j6lu8","tier":"B","category":"HACK_THEFT","title":"Griefing Ban Problem, Steam Support and CS Team is ignoring me over 3 years.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/18j6lu8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09b8fd2a1ae259bbaf2a","publication_date":"2023-12-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-209119d8a4","original_id":"pp_1v2bmfp","tier":"B","category":"HACK_THEFT","title":"Welcome to the Official Wolbity Community 🎮","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/wolbityMarket/comments/1v2bmfp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b245ba41fa05b9adeb7e","publication_date":"2026-07-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb0e690689","original_id":"pp_1ovo2ef","tier":"B","category":"HACK_THEFT","title":"Did i ruin my account?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Asphalt9/comments/1ovo2ef/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14be91e9e8c6d70cf5ee","publication_date":"2025-11-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d219de149","original_id":"pp_8h1dap","tier":"B","category":"HACK_THEFT","title":"[H] Destiny 2 & Other Humble Games [W] Crypto & Games","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/8h1dap/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13e9afed0dddefa94c3c","publication_date":"2018-05-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db6653e5c0","original_id":"pp_8f1vmy","tier":"B","category":"HACK_THEFT","title":"[H] Humble Games [W] Crypto, This War of Us & Your Game Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/8f1vmy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2d711e931da69ccc79ae","publication_date":"2018-04-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f050ef7fe7","original_id":"pp_68wja4","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege (10 keys), XCOM 2, Starbound (5 keys), Undertale, Bioshock Collection, Witcher 3 GOTY, Far Cry , 7 days to die, Kerbal, Enter The Gungeon, Borderlands game","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/68wja4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"081b9300c765990a55d8","publication_date":"2017-05-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f96a9fb255","original_id":"pp_68bt2n","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V (13 keys), Rainbow Six Siege (10 keys), XCOM 2, Starbound (5 keys), Undertale, Bioshock Collection, Witcher 3 GOTY, Far Cry , 7 days to die, Kerbal, Enter The Gungeon, Border","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/68bt2n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e07c58bb9bc5be7c36f","publication_date":"2017-04-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-027d7a1611","original_id":"pp_67rwkn","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V (13 keys), Rainbow Six Siege (10 keys), XCOM 2, Starbound (5 keys), Undertale, Bioshock Collection, Witcher 3 GOTY, Far Cry , 7 days to die, Kerbal, Enter The Gungeon, Border","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/67rwkn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f24c74827c8da166e024","publication_date":"2017-04-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c085c9b28","original_id":"pp_67ailb","tier":"B","category":"HACK_THEFT","title":"[H] ★ 300+ EPIC GAMES / LATEST BUNDLES **UPDATED 23/04/17** ★ [W] Games/Offers","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/67ailb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"70a4a4e17deb0b5551f9","publication_date":"2017-04-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-650df618b2","original_id":"pp_65g4do","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V (13 keys), Rainbow Six Siege (10 keys), XCOM 2, Starbound (5 keys), Undertale (3 keys), Bioshock Collection, Witcher 3 GOTY (13 keys), Far Cry , 7 days to die, Kerbal, Enter","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/65g4do/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e2d14c5e5d1163f4488c","publication_date":"2017-04-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c5e1a63e3","original_id":"pp_64uf4h","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V (13 keys), Rainbow Six Siege (10 keys), XCOM 2, Starbound (5 keys), Undertale (3 keys), Bioshock Collection, Witcher 3 GOTY (13 keys), Far Cry , 7 days to die, Kerbal, Enter","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/64uf4h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17d37f212976cae82bb2","publication_date":"2017-04-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0e2e0c491","original_id":"pp_61i37s","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, XCOM 2, Starbound (5 keys), Undertale (3 keys), Bioshock Collection, Witcher 3, Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gungeon, Borderl","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/61i37s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6aa36e70c91f6999f71f","publication_date":"2017-03-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-161de46287","original_id":"pp_60k5tu","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, XCOM 2, Starbound (5 keys), Undertale (3 keys), Bioshock Collection, Witcher 3, Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gungeon, Borderl","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/60k5tu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c9b654a395d1302b788","publication_date":"2017-03-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4add2b298","original_id":"pp_5zxbus","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, Starbound (5 keys), Euro Truck Simulator 2, Undertale (3 keys), Witcher 3 (10 keys), Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gungeon, Bo","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5zxbus/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c31c2013504265fa016","publication_date":"2017-03-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4645775119","original_id":"pp_5yporn","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, Starbound (5 keys), Euro Truck Simulator 2 (3 keys), Undertale (3 keys), Witcher 3 (10 keys), Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gu","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5yporn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"62e3da2805e0c0471076","publication_date":"2017-03-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bbccc8fc0e","original_id":"pp_5y4ee1","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, Starbound (5 keys), Euro Truck Simulator 2 (3 keys), Undertale (3 keys), Witcher 3 (10 keys), Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gu","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5y4ee1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"470718f2ecea7446723f","publication_date":"2017-03-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91361f6057","original_id":"pp_5xjxwj","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, Starbound (5 keys), Euro Truck Simulator 2 (3 keys), Undertale (3 keys), Witcher 3 (10 keys), Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gu","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5xjxwj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f6dbc4d392430d252a7d","publication_date":"2017-03-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad777492be","original_id":"pp_5wzcg0","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V, Rainbow Six Siege, Starbound (5 keys), Euro Truck Simulator 2 (3 keys), Undertale (3 keys), Witcher 3 (10 keys), Far Cry , Isaac Rebirth, 7 days to die, Kerbal, Enter The Gu","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5wzcg0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"689c626de80037d7b664","publication_date":"2017-03-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-533bcec840","original_id":"pp_5vm61e","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V (13 keys), Rainbow Six Siege (11 keys), Starbound (5 keys), Euro Truck Simulator 2 (3 keys), Undertale (3 keys), Witcher 3 (10 keys), Far Cry , Isaac Rebirth, 7 days to die,","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5vm61e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b66904ce4d28f017827e","publication_date":"2017-02-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ce226302e","original_id":"pp_5uiwde","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (GTA V (12/13 keys), Rainbow Six Siege (10 keys), Starbound (5 keys), Euro Truck Simulator 2 (3 keys), Undertale (3 keys), Witcher 3 (10 keys), Far Cry , Isaac Rebirth, 7 days to di","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5uiwde/","source_host":"www.reddit.com","source_status":"public_url","source_group":"83f0869bed4b9c5b6204","publication_date":"2017-02-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a868d4ae8","original_id":"pp_5toaal","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (Rainbow Six Siege, Far Cry, GTA V, Witcher 3, Isaac Rebirth, Subnautica, Euro Truck Simulator 2, Payday, 7 days to die, H1Z1, Enter The Gungeon, Kerbal, Borderlands, Undertale and","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5toaal/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7cfa51f43df0dcdc4e86","publication_date":"2017-02-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdad362886","original_id":"pp_5t3b2l","tier":"B","category":"HACK_THEFT","title":"[H] 600+ ROW Games (Rainbow Six Siege, Far Cry, GTA V, Witcher 3, Isaac Rebirth, Subnautica, Euro Truck Simulator 2, Payday, 7 days to die, H1Z1, Enter The Gungeon, Kerbal, Borderlands, Undertale and","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5t3b2l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"223e488e25a368e5735d","publication_date":"2017-02-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66a23cacf5","original_id":"pp_5shxg7","tier":"B","category":"HACK_THEFT","title":"[H] 600+ Region Free Games (Rainbow Six Siege, Far Cry, GTA V, Witcher 3, Isaac Rebirth, Subnautica, Euro Truck Simulator 2, Payday, 7 days to die, H1Z1, Enter The Gungeon, Borderlands, Undertale and","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/5shxg7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"898c1a90c84a48612e46","publication_date":"2017-02-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-159894c997","original_id":"pp_1wow1f6","tier":"B","category":"HACK_THEFT","title":"Is my run / save file cooked?","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Kenshi/comments/1wow1f6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7b4f0849c87e3bf74ee9","publication_date":"2026-09-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d3b686cb4","original_id":"pp_4s8gx8","tier":"B","category":"HACK_THEFT","title":"[Request][Steam]Mortal Kombat X","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/4s8gx8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ff7e4fccf62751ebfcd","publication_date":"2016-07-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e841d8d9e7","original_id":"pp_7m73il","tier":"B","category":"HACK_THEFT","title":"[H] M4A1-S Guardian FT w/ Crown above mag, T2 AK CH FT #32 little blaze and clear blue top, blue butt [W] 9k, 14k","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/7m73il/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6724d071f3f4500f03f","publication_date":"2017-12-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12ed48612d","original_id":"pp_5cdhti","tier":"B","category":"HACK_THEFT","title":"[FS]10 Yr. old CS:GO account with a ton of bonus games. Super cheap. Lot's more accounts!","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5cdhti/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d4e999e0bb6ed05ff69","publication_date":"2016-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33eb347b4d","original_id":"pp_5bwe2a","tier":"B","category":"HACK_THEFT","title":"[H] FT Urban Karambit [W] B/o 38 pure or 100usd but other non-pure items welcome. I can negotiate.","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/5bwe2a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b86e5c1bf82abbf0d45","publication_date":"2016-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c629bce8b3","original_id":"pp_5bpcvm","tier":"B","category":"HACK_THEFT","title":"[H] FT Urban Karambit [W] B/o 38 pure, but other item offers considered!","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/5bpcvm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe8ee219cf45e63c908c","publication_date":"2016-11-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26e9e0fa9c","original_id":"pp_4mdyzr","tier":"B","category":"HACK_THEFT","title":"[H]Last Genuine Pin's, Inferno & Italy #HugeRep [W] Key's","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Pins4Skins/comments/4mdyzr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d1d0d84568542ed94d1","publication_date":"2016-06-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65f8c46b24","original_id":"pp_42u96w","tier":"B","category":"HACK_THEFT","title":"[STORE] Bettables, Genuine, Immortals [W] Paypal","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/42u96w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b29ac2c4f2374c4621bc","publication_date":"2016-01-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-376d6733b9","original_id":"pp_41i6bb","tier":"B","category":"HACK_THEFT","title":"[STORE] Bettables, Genuine, Immortals [W] Paypal","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/41i6bb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8142f666c238d406b615","publication_date":"2016-01-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-712b0d46bb","original_id":"pp_403qgu","tier":"B","category":"HACK_THEFT","title":"[STORE] Bettables, Arcanas, Genuine, Immortals [W] Money","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/403qgu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b22033c03678c09d5acc","publication_date":"2016-01-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e551986aeb","original_id":"pp_840lxp","tier":"B","category":"HACK_THEFT","title":"[M4F] The Political Dissident's Guide to Pleasurable Sex","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/dirtypenpals/comments/840lxp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec996f274b979430bd21","publication_date":"2018-03-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86390182f4","original_id":"sf_30_35221584722553682","tier":"B","category":"HACK_THEFT","title":"Warning: Tricky Phishing Method Being Used","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/30/35221584722553682/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"eedd672056a555871b3a","publication_date":"2014-08-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b91df00e55","original_id":"1wct64i","tier":"B","category":"RECOVERY_HIJACK","title":"Why doesn't the support believe the proof of ownership?","summary":"The user is trying to recover his brother's decade-old Steam account to use Family Sharing, but Steam Support rejected the CD-key proof of ownership and pointed to the FAQ. Support also said they would close the ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wct64i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1b042f14d70a7da03b74","publication_date":"2026-09-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0814e7a9b2","original_id":"1ll84us","tier":"B","category":"HACK_THEFT","title":"r/SteamScams on Reddit: Is steam support dming on steam ?","summary":"The user's Steam account appears suspended/reset, and a purported Steam Support DM asks for login and purchase details. Commenters warn that Steam Support does not contact users via DMs, indicating a scam; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ll84us/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71a1ace200c6635e88fd","publication_date":"2025-06-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a05afc298","original_id":"1eg16zw","tier":"B","category":"HACK_THEFT","title":"Just wanted to help a guy and go tall my items stolen from me","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eg16zw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"20d72485cddaf1380c5c","publication_date":"2024-07-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a02b13a80b","original_id":"3gwd76","tier":"B","category":"HACK_THEFT","title":"My Account was locked by me","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3gwd76/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77976ed3712d04f7729a","publication_date":"2015-08-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d51e21f93","original_id":"1jkngc5","tier":"B","category":"HACK_THEFT","title":"Lost steam inventory","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jkngc5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3cbf3cd8ec439032086","publication_date":"2025-03-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a52d7a00f2","original_id":"1hjdynk","tier":"B","category":"HACK_THEFT","title":"PLEASE HELP ME MY ACCOUNT IS LOCKED","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hjdynk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69fe99d09a3c2ffb586b","publication_date":"2024-12-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f299fbb9f","original_id":"1u4ltyr","tier":"B","category":"HACK_THEFT","title":"Steam Account Inquiery","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1u4ltyr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fd9046174c07d38827a6","publication_date":"2026-06-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08209f75f9","original_id":"1veh6pj","tier":"B","category":"HACK_THEFT","title":"I got that “False report” scam, but he showed me a ...","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1veh6pj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc516fe959e86f67d7f5","publication_date":"2026-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-877a4a0e7a","original_id":"1wn4lxy","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support doesn't understand the problem and close ...","summary":"The user complains that Steam Support did not understand the problem and closed the ticket, and asks whether to open a new ticket. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wn4lxy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa4db65296b0415d9856","publication_date":"2026-09-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b4e5c8dd5","original_id":"397nbi","tier":"B","category":"HACK_THEFT","title":"225 Items Stolen. Steam won't do shit.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/397nbi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1fca36032c6bd9fabbc5","publication_date":"2015-06-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b314a0e53e","original_id":"1ju88hu","tier":"B","category":"HACK_THEFT","title":"r/cs2 - Scammed by fake Steam ban + redirected trade – ...","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1ju88hu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab63fd0b3e75a7c0e2cc","publication_date":"2025-04-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08c3a9931f","original_id":"3oobbn","tier":"B","category":"HACK_THEFT","title":"Valve Customer Service and its conflicting answers!","summary":"Items stolen via scam/phishing. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3oobbn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c38678595baa3607f086","publication_date":"2015-10-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb1b608be0","original_id":"4pm3qb","tier":"B","category":"HACK_THEFT","title":"My game suddenly become region locked!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4pm3qb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2596e5968742a4922707","publication_date":"2016-06-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5e710d517","original_id":"1hv20h3","tier":"B","category":"HACK_THEFT","title":"Should I Sue Steam?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1hv20h3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e23d088bb03f43ca3126","publication_date":"2025-01-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-219fecf1aa","original_id":"1x1c69u","tier":"B","category":"HACK_THEFT","title":"Steam Support confirms Trove of Terror bundles will never be giftable","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1x1c69u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d52c92438fa81180a20d","publication_date":"2026-10-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9e9b40b95","original_id":"j2ha1c","tier":"B","category":"HACK_THEFT","title":"Steam Account infiltrated. All my games/friends deleted. How do I contact Steam for assistance recovering?","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/j2ha1c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f72e33b07923f3a0fd2","publication_date":"2020-09-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dbc81cd0ba","original_id":"7ginx9","tier":"B","category":"BAN_NO_REASON","title":"I want to participate in the community Workshop for Frostivus but Valve decided I cannot.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/7ginx9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8aeb0e6c8d58729d045f","publication_date":"2017-11-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-20cdab2151","original_id":"6oqrg1","tier":"B","category":"HACK_THEFT","title":"Brightness glitch after update.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6oqrg1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"febd5faf682ba7921d90","publication_date":"2017-07-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79bba1c75e","original_id":"50e1de","tier":"B","category":"BAN_NO_REASON","title":"How do I find out information about a VAC ban?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/50e1de/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5957e5b86de4b7c2c402","publication_date":"2016-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f18b9c66e1","original_id":"6z42xf","tier":"B","category":"HACK_THEFT","title":"The security of my steam account was broken","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6z42xf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c1f9795ee24e90a856a","publication_date":"2017-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-652de0dd14","original_id":"44fr1a","tier":"B","category":"HACK_THEFT","title":"A hijacking story","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/44fr1a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"12dee0cf50602b9b4a8a","publication_date":"2016-02-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-725ddeb611","original_id":"3cqjkc","tier":"B","category":"HACK_THEFT","title":"2k USD lost, scammed and hacked: Warning to all","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3cqjkc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b53ad0f68ac22286ea9a","publication_date":"2015-07-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71df387810","original_id":"38j0vb","tier":"B","category":"HACK_THEFT","title":"This is Unjust and Not Okay. Smite players beware. (x-post)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/38j0vb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e6da064cec753ab6d82f","publication_date":"2015-06-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7c4ab17ca","original_id":"1me66os","tier":"B","category":"HACK_THEFT","title":"r/Steam on Reddit: scam: [WARNING] Beware of Advanced Steam Support Scams – Don’t Lose Your Items!","summary":"The user warns about scammers impersonating Steam Support and says they were tricked into trusting them, resulting in lost items/account value. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1me66os/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92528b4d9d64463485cd","publication_date":"2025-07-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53ba3fe8c5","original_id":"httpswwwfacebookcomgroups915172753426846posts117","tier":"B","category":"HACK_THEFT","title":"How long does it take for Steam support to respond to a ticket or email?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.facebook.com/groups/915172753426846/posts/1173099187634200/","source_host":"www.facebook.com","source_status":"public_url","source_group":"8b9a92adaec7b8b43625","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-84d9e8d935","original_id":"httpswwwinstagramcompdywwepmdlrg","tier":"B","category":"HACK_THEFT","title":"Steam Support is already widely known for great customer support, and  another example proves it. Reddit user u/Dragenox claims Steam Support let  him pick any standard edition game on Steam for free","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DYWWePmDLrG/","source_host":"www.instagram.com","source_status":"public_url","source_group":"249488f66476abeae56c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3bd258d324","original_id":"httpswwwfacebookcomgroups915172753426846posts147","tier":"B","category":"HACK_THEFT","title":"How long does Steam support take to reply to an account recovery ticket?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.facebook.com/groups/915172753426846/posts/1475136544097128/","source_host":"www.facebook.com","source_status":"public_url","source_group":"5d38005db8034574ee7d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f963e3e56","original_id":"1tacuwv","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Just keep blaming others and avoiding the issue, shall we?","summary":"The user complained that Steam bundle prices became more expensive than the publisher information suggested. They say Steam Support misunderstood the issue, closed the ticket, and told them to contact someone else.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1tacuwv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5e931b5677356813aca0","publication_date":"2026-05-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd7a8e87de","original_id":"1dhe04q","tier":"B","category":"HACK_THEFT","title":"r/SteamScams on Reddit: HELP ME PLEASE!!I HAVE GIVEN ALL THE SCREENSHOTS PLEASE READ THEM AND HELP ME IN ANY WAY POSSIBLE. AND YES I FELL VICTIM TO THE SCAM AND I SENT THE EMAIL THEN I REALIZED WHAT I","summary":"The user says they fell victim to a Steam scam and sent an email containing a screenshot of their Steam Community Market after realizing what happened. Commenters ask what information was sent, but no Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1dhe04q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"47af0655db5e625a8460","publication_date":"2024-06-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93c9214b3c","original_id":"1sq83ou","tier":"B","category":"HACK_THEFT","title":"r/SteamScams on Reddit: ¿De verdad es soporte de Steam?","summary":"The user asks whether a DM is really Steam Support, noting that Steam says it never contacts users outside official tickets and that the sender listed their information. They also say their Steam account was stolen and Steam Support is not doing anything about it.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sq83ou/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1999dfaf1f8cb004a860","publication_date":"2026-04-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-643c1bbd2c","original_id":"1p8qjht","tier":"B","category":"HACK_THEFT","title":"How do I recovermy account since it was \"passed through possession of an account theft and resale group\" in 2024? Steam won't tell me what to do. : r/steamsupport","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1p8qjht/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1d68b8d4cbae20d1db3","publication_date":"2025-11-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8bf43ce95a","original_id":"33vifq","tier":"B","category":"HACK_THEFT","title":"I got hacked, don't even know how. Please HALP","summary":"Steam Guard / 2FA removed or bypassed. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/33vifq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"304bbfea523e4d055e79","publication_date":"2015-04-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d81c65e7ed","original_id":"1l22dj8","tier":"B","category":"HACK_THEFT","title":"Anyone with similar situation?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1l22dj8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f464313fb910b763f2d","publication_date":"2025-06-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14f6f08673","original_id":"6u4y3z","tier":"B","category":"HACK_THEFT","title":"I just got scammed knowing full well what I was doing and couldn't seem to stop myself.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6u4y3z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"45da61774764e2136fa7","publication_date":"2017-08-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a2448caeeb","original_id":"3c7jfa","tier":"B","category":"HACK_THEFT","title":"this bastard is +reped but he is a shitter","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3c7jfa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"953064f0899424f4ec15","publication_date":"2015-07-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bdb6e1a7f5","original_id":"7hd3e0","tier":"B","category":"HACK_THEFT","title":"My PSN account got hacked this morning. Sony support has given me only two options: eat $450 in fraudulent charges and be unable to use my account for 6 months, or dispute the charges with my bank and","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/7hd3e0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6ed74e97bbe3554dbdfb","publication_date":"2017-12-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f5bd3bb79","original_id":"7ein8f","tier":"B","category":"HACK_THEFT","title":"PSA: You can send trade offers without Steam Guard!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/7ein8f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d69561499b07bcbdc619","publication_date":"2017-11-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-20f834eecd","original_id":"7cz1eo","tier":"B","category":"HACK_THEFT","title":"New trade hack?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/7cz1eo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e8548b2fd19fab5d0cfb","publication_date":"2017-11-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-751764925f","original_id":"648zlg","tier":"B","category":"HACK_THEFT","title":"Steam didnt give me my item?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/648zlg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eddc76c6457e703b41b5","publication_date":"2017-04-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9acff0526","original_id":"4zuuwn","tier":"B","category":"HACK_THEFT","title":"Steam bug, cost me $250.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4zuuwn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0dc871ded6fa489f343c","publication_date":"2016-08-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1af7aa10f3","original_id":"3c6umx","tier":"B","category":"HACK_THEFT","title":"Steam Trade Policy, Hijack, Trade ban","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3c6umx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2791cdb6db557b815051","publication_date":"2015-07-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b0d67267d","original_id":"39br7u","tier":"B","category":"HACK_THEFT","title":"banned from store?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/39br7u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2bd2ce07494d1eac5aa4","publication_date":"2015-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b77a78dd53","original_id":"1ugm0ju","tier":"B","category":"HACK_THEFT","title":"Here is how I see it when it comes to the steam machine reservation lottery.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ugm0ju/","source_host":"www.reddit.com","source_status":"public_url","source_group":"699d6b4f02c3ab26fcf5","publication_date":"2026-06-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23067aa3f0","original_id":"1nip668","tier":"B","category":"HACK_THEFT","title":"Looking to invite someone with a lot of games to my steam family.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1nip668/","source_host":"www.reddit.com","source_status":"public_url","source_group":"43279640570b7bd73947","publication_date":"2025-09-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62cb32f4a7","original_id":"1g2ltwf","tier":"B","category":"HACK_THEFT","title":"A small rant: Families can exist across different countries","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1g2ltwf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"361e762f1508f99d9e90","publication_date":"2024-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd989ddb76","original_id":"8h3jil","tier":"B","category":"HACK_THEFT","title":"Valve, and monetizing unhealthy behavior","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8h3jil/","source_host":"www.reddit.com","source_status":"public_url","source_group":"760fd203f8432fd912ac","publication_date":"2018-05-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c7c96a4f6","original_id":"7vxwfr","tier":"B","category":"HACK_THEFT","title":"PSA: New (?) Trade Scam","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/7vxwfr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f0226eaf80fd8c500f6","publication_date":"2018-02-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07db17c50e","original_id":"714msp","tier":"B","category":"HACK_THEFT","title":"Scamming me a bugged ward with a ethereal gem slot","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/714msp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8738a7cb9f40141c6764","publication_date":"2017-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb99610047","original_id":"36qo8d","tier":"B","category":"HACK_THEFT","title":"Things about DOTA2 [Criticism/Discussion]","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/36qo8d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a41dd429d83942188da0","publication_date":"2015-05-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e37ce7f08","original_id":"8jpwtn","tier":"B","category":"HACK_THEFT","title":"I feel bad for you (I really do) [A DOTA 2 STORY/RANT]","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8jpwtn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa76f8409f741c5c3012","publication_date":"2018-05-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7d897e72f","original_id":"79dzi0","tier":"B","category":"HACK_THEFT","title":"Quick insights into the shortcomings of Dota","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/79dzi0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa2b640d5f04496548a5","publication_date":"2017-10-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9456be62a5","original_id":"42tkiq","tier":"B","category":"HACK_THEFT","title":"For anybody with a dream...","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/42tkiq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e5affb0bc10f70db887e","publication_date":"2016-01-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b27da1eb1","original_id":"40v9b4","tier":"B","category":"HACK_THEFT","title":"Achievements in Dota 2 (Why they dont exist....Yet)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/40v9b4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a9a061ac34aeb8455b1","publication_date":"2016-01-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-592a1ac1ab","original_id":"3uqphi","tier":"B","category":"HACK_THEFT","title":"The Dumbest Axe That Ever Lived","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3uqphi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5820b65823028495676a","publication_date":"2015-11-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5291a0b802","original_id":"3ujwkq","tier":"B","category":"HACK_THEFT","title":"A Guide On Just Why Dota 2 Sucks","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3ujwkq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7474f8cfe52d06dbdbd9","publication_date":"2015-11-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f73059969","original_id":"3chnlr","tier":"B","category":"HACK_THEFT","title":"There is a new scam you guys should be careful about.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3chnlr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cef15fdaddfda4810ff2","publication_date":"2015-07-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dea7c926e2","original_id":"10xwn0y","tier":"B","category":"HACK_THEFT","title":"My final note: Why I quit DoTA after a decade and why this very reason will kill the game eventually","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/10xwn0y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d54c0ec092cfd91baf6","publication_date":"2023-02-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3dcc244eec","original_id":"42i1v2","tier":"B","category":"HACK_THEFT","title":"Puck sucks. Puck is a joke.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/42i1v2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"398ca9bd19a042e1d489","publication_date":"2016-01-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7f5af0ae7","original_id":"3o379o","tier":"B","category":"HACK_THEFT","title":"Weekly \"Valve give us OVERWATCH\" Thread +","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3o379o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"326ac45593b0fe9b935f","publication_date":"2015-10-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-531c780c40","original_id":"98kxdp","tier":"B","category":"HACK_THEFT","title":"My response to gg.bet's doxxing response","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/98kxdp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"940f7197801dff1f19ec","publication_date":"2018-08-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8befe5be0c","original_id":"631qh9","tier":"B","category":"HACK_THEFT","title":"Behind the mind of a booster","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/631qh9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d3b60bf1cb97022ac038","publication_date":"2017-04-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92c4a01bc8","original_id":"3j097u","tier":"B","category":"HACK_THEFT","title":"An experiment I'd like to test regarding MMR Brackets.","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3j097u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"652cdb6a9f9a32183cde","publication_date":"2015-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f06f9b791f","original_id":"5r3gqq","tier":"B","category":"HACK_THEFT","title":"Camera perspective for Dire - arguments for and against","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5r3gqq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66d3f1c18706ce104b0b","publication_date":"2017-01-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2fa697836","original_id":"1k6lq0f","tier":"B","category":"HACK_THEFT","title":"I hope this game will make you fall in love with quantum physics and computing","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/1k6lq0f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55e9d7c304d3f669630f","publication_date":"2025-04-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da14d5b58f","original_id":"4zr10s","tier":"B","category":"HACK_THEFT","title":"My Thoughts on Why Battleborn Flopped","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/4zr10s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"74bf50d87d35fcf445b4","publication_date":"2016-08-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67f62d3b88","original_id":"4b32zt","tier":"B","category":"HACK_THEFT","title":"Do the comments on the KILL SCREEN review of The Division reveal a cultural resistance within the gaming community to the critical discussion of games?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/4b32zt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f4cac3d04a541981e536","publication_date":"2016-03-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a24bc379d","original_id":"3d53bm","tier":"B","category":"HACK_THEFT","title":"Utomik \"Steam Meets Spotify\" - New Gaming Client Coming Soon (Ninja Beta Currently Accepting Sign Ups)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/3d53bm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1644896387f8a287df6","publication_date":"2015-07-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdd3c5ed02","original_id":"87hqnn","tier":"B","category":"HACK_THEFT","title":"Zelda's Lullaby & The Legend of Sam","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/87hqnn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02a27085ab91079c5b35","publication_date":"2018-03-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb629041db","original_id":"7cwiy4","tier":"B","category":"HACK_THEFT","title":"Sony not Refunding Battlefront 2 preorders","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/7cwiy4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a78223d99f35cfd8cab6","publication_date":"2017-11-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af4585e797","original_id":"7yza1b","tier":"B","category":"HACK_THEFT","title":"Need help recovering full access to my EA account.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/7yza1b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a671e5623e567e8e7691","publication_date":"2018-02-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7f015a735","original_id":"7cykku","tier":"B","category":"HACK_THEFT","title":"EA Rep CONFIRMS Pay-to-win in Star Wars Battlefront 2","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/7cykku/","source_host":"www.reddit.com","source_status":"public_url","source_group":"657feed4af03368886d2","publication_date":"2017-11-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66d823e460","original_id":"72yyyz","tier":"B","category":"HACK_THEFT","title":"Ubisoft banned my Division account while I was inactive for months.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/72yyyz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"421fdc9ebd8ad5688bf2","publication_date":"2017-09-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d64b16427","original_id":"3dweyh","tier":"B","category":"HACK_THEFT","title":"Your Origin Account will soon be an EA Account","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/3dweyh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f9870584ba0df676e4ae","publication_date":"2015-07-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-657e5fcd2b","original_id":"httpssupport2kcomhcenusarticles234764408reserved","tier":"B","category":"RESTORE_REFUSED","title":"Reserved Space and Deleting It (Don't Do It!) – 2K Support","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://support.2k.com/hc/en-us/articles/234764408-Reserved-Space-and-Deleting-It-Don-t-Do-It","source_host":"support.2k.com","source_status":"public_url","source_group":"5ed0627d9474218545b2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec00f47e2e","original_id":"httpswwwfacebookcomgroupsforzacommunityposts2261","tier":"B","category":"HACK_THEFT","title":"Forza Horizon error message: invalid profile after cloud conflict","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.facebook.com/groups/forzacommunity/posts/2261004647649741/","source_host":"www.facebook.com","source_status":"public_url","source_group":"45cddb1dcbb783f6d24c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39cdc7473f","original_id":"httpswwwfacebookcomgroups876635184382257posts118","tier":"B","category":"HACK_THEFT","title":"What Happen to my account im not cheater almost 5days still cant log in  please fix my account thanks a lot i already send ticket.....","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.facebook.com/groups/876635184382257/posts/1187738216605284/","source_host":"www.facebook.com","source_status":"public_url","source_group":"062263f11d6760b2e4d4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40abf660bc","original_id":"8ybajv","tier":"B","category":"HACK_THEFT","title":"Just got scammed. Don't know what to do. Pls help me to let steam support see this article","summary":"The user describes being scammed by a Steam friend who convinced them to gift/trade Dota 2 items, including a PA immortal and arcanas, for a Pudge set. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8ybajv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1156a1fa79d49306e789","publication_date":"2018-07-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd19dfb23f","original_id":"1vsbjf4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Banned for 14 days over literally 2 reports in 15 matches (16 commends). System broken?","summary":"The user was given a 14-day matchmaking ban after only 2 reports despite positive behavior stats, and says the ticket was automatically closed with a generic template stating Steam Support cannot review automated matchmaking restrictions.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1vsbjf4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"45ca4121657ce777f65a","publication_date":"2026-08-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-60e597213c","original_id":"7zh7ol","tier":"B","category":"RESTORE_REFUSED","title":"Steam's Trading Environment is a virtual Minefield for customers","summary":"The poster complains about Steam's trading environment and Valve's scam/hijack policies, citing historical policy that items would generally not be refunded and only later allowing limited TF2 trade refunds for hijacked accounts. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/7zh7ol/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bfca6c13624cfb1ed825","publication_date":"2018-02-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ab4dceb44","original_id":"6s04di","tier":"B","category":"HACK_THEFT","title":"Scam Website Alert","summary":"The user warns that a fake gambling site and impersonated moderators/admins used a bot to try to steal Steam items. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6s04di/","source_host":"www.reddit.com","source_status":"public_url","source_group":"112d769b7a4ba9ffb51b","publication_date":"2017-08-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f1fc54074","original_id":"1x3bw2r","tier":"B","category":"BAN_NO_REASON","title":"got false banned for 20 h like what valve","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x3bw2r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c062f64015fbaae6fc1b","publication_date":"2026-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56a1fdc08b","original_id":"1x1hkk4","tier":"B","category":"HACK_THEFT","title":"I got a message from a \"steam employee\" stating my account has fraud","summary":"The user was contacted by a fake Steam employee claiming account fraud; the scammer blocked their contacts and removed a game, and the user gave away items before asking how to restore the game. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x1hkk4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"79f581c7e75f5ac5d32f","publication_date":"2026-10-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-745a53203d","original_id":"1wqohf0","tier":"B","category":"HACK_THEFT","title":"Probably a scam?","summary":"The user was contacted by a scammer claiming they were mass-reported, then told to add a fake Steam employee on Discord and paid almost €1000 to 'validate' the account. No actual Steam Support reply is quoted; the account is now inaccessible/banned and the user suspects a scam.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wqohf0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05026e1d7d8d4cb22ef5","publication_date":"2026-09-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7cdfcd76ce","original_id":"1wmfljs","tier":"B","category":"HACK_THEFT","title":"Hey so, 100$ scam help","summary":"The user reports that their Steam account appeared hacked, with friends receiving scam messages, but they had no Steam Guard alerts or suspicious login activity. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wmfljs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae81b08fe64bcf46104a","publication_date":"2026-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0473624921","original_id":"1wlehci","tier":"B","category":"API_KEY_THEFT","title":"This is a scam, right?","summary":"The user reports suspicious messages, their Steam name changed to random numbers, and all friends blocked, suggesting an account compromise. They logged out of all devices and changed their password; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wlehci/","source_host":"www.reddit.com","source_status":"public_url","source_group":"30306302f8cd85abe553","publication_date":"2026-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68435be891","original_id":"1wkrlzz","tier":"B","category":"HACK_THEFT","title":"chris carollo scam maybe","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wkrlzz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4dde7f132c05b2037051","publication_date":"2026-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4e9de7131","original_id":"1wjotv8","tier":"B","category":"HACK_THEFT","title":"Akun steam tak bisa login","summary":"The user's Steam account was hacked: Steam Guard on their phone was removed and the recovery email was changed. They cannot reset the password using their phone number and are asking for help.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wjotv8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5b8a1c1c029e78d7392","publication_date":"2026-09-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d6bddc7e1","original_id":"1wa1q2y","tier":"B","category":"HACK_THEFT","title":"Is it scam?","summary":"The user was contacted on Discord by a new account claiming they accidentally reported them and wanted help involving a Steam admin. No Steam Support reply is quoted; this appears to be a potential impersonation scam.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wa1q2y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b63743023343daf6a848","publication_date":"2026-09-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74be0a3f12","original_id":"1w9jjlu","tier":"B","category":"HACK_THEFT","title":"I think im scammed","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w9jjlu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c288868e25385527489","publication_date":"2026-09-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c3fd4464d","original_id":"1w8ix4k","tier":"B","category":"HACK_THEFT","title":"Is this a scam?","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w8ix4k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"382f189412dc80570e14","publication_date":"2026-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d34b8d6b6","original_id":"1w5lni9","tier":"B","category":"RECOVERY_HIJACK","title":"Account recovery gone wrong and now lost my account","summary":"User reports an account compromise and a suspicious Steam support recovery chat that allegedly asked them to confirm marketplace listings of CS2 skins and said the account would be deleted; no verbatim Steam Support quote is present in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w5lni9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fd3efa3196a097338ac9","publication_date":"2026-09-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c32031e1d1","original_id":"1w3mett","tier":"B","category":"HACK_THEFT","title":"Is this a scam?","summary":"A Discord chat log showing a scammer using the accidental report scam to trick a user into contacting a fake Steam moderator on Discord (johnschoenick_1). The scammer provides a fake support message threatening a 12-hour pending account ban.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w3mett/","source_host":"www.reddit.com","source_status":"public_url","source_group":"af022f1df303074baac4","publication_date":"2026-08-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e2b9e02fd2","original_id":"1w1rxjm","tier":"B","category":"HACK_THEFT","title":"Is this a scam? I'm unsure","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w1rxjm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ee9b4c4b1d35974349d","publication_date":"2026-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9fbcc87a19","original_id":"1w1n8f1","tier":"B","category":"HACK_THEFT","title":"Need help from Steam staff. Crypto scammers (Conisbee) sold me a used key. The Coinstar receipt proves it was printed 47 days BEFORE my purchase.","summary":"User bought a Steam wallet code from reseller Conisbee that was already redeemed, and says the Coinstar receipt is dated 47 days before purchase. They are asking Steam Support to confirm whether the code was redeemed before August 20, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w1n8f1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec88725ec73f638530cc","publication_date":"2026-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-97677b1a69","original_id":"1vy8rpx","tier":"B","category":"HACK_THEFT","title":"Steam gift card scam, don't trust anyone","summary":"The user was tricked by a fake Steam gift card link and entered their email and password on a phishing site, though they are unsure whether they also entered an Authenticator code. They immediately changed their password and signed out everywhere; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vy8rpx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0cfbe668bb1741459296","publication_date":"2026-08-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e701c39f9","original_id":"1vuq0up","tier":"B","category":"HACK_THEFT","title":"Both steam accounts hacked into just for using hellcase.com 🤣","summary":"The user claims both Steam accounts were compromised after using hellcase.com, with the attacker messaging friends, manipulating a Steam Family, and triggering a suspicious activity email. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vuq0up/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55cc0d80143a815f88d2","publication_date":"2026-08-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f09534672","original_id":"1vuf035","tier":"B","category":"HACK_THEFT","title":"Help","summary":"The user was contacted by someone impersonating Steam Support/Valve as “Veronica,” claiming they had been reported for fraud and asking them to confirm a friend’s name; afterward their account stopped working. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vuf035/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ccc72d86dec85641a417","publication_date":"2026-08-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41035ee160","original_id":"1vo6ot1","tier":"B","category":"HACK_THEFT","title":"NEWS FOR SCAMS","summary":"The user warns about a scam involving fake $20 Steam gift cards, an account language change to Chinese, and an alt account hacked after scanning a QR code. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vo6ot1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b66cf96cad86679eb52","publication_date":"2026-08-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-101e614eb5","original_id":"1vo56uv","tier":"B","category":"HACK_THEFT","title":"My Account Got Hacked! What Does Walftech Software Do?","summary":"The user suspects their old Steam account was compromised after using Walftech software and downloading a 'Steam Fix.' They did not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vo56uv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1034ab5ac94a72f527af","publication_date":"2026-08-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc3b8e530f","original_id":"1vnji9b","tier":"B","category":"HACK_THEFT","title":"Does this look legit","summary":"The user reports their Steam account was restricted for two days and their items appeared to have been traded away, though they later showed back in inventory. They ask whether something looks legitimate, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vnji9b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b4baa2777c80b9c950ea","publication_date":"2026-08-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f59fbaa060","original_id":"1vnimtk","tier":"B","category":"HACK_THEFT","title":"help pls guys my steam account and epic games account are stolen and email and passwords changed","summary":"The user reports that their Steam and Epic Games accounts were stolen after a trojan on their laptop changed emails and passwords. They say Steam support tells them a verification code was sent when submitting a report, but they receive nothing; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vnimtk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b7331d04988a8967122","publication_date":"2026-08-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5095a833f3","original_id":"1vm9jhj","tier":"B","category":"HACK_THEFT","title":"Is this a scam ? More details in the body text probably too long to explain","summary":"The user was contacted by someone claiming they had wrongfully reported the user, then by a 'csham' account posing as Steam support; the user asks whether it is a scam. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vm9jhj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c7b8b638e05a3737266","publication_date":"2026-08-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f58ea775a","original_id":"1viz4ce","tier":"B","category":"HACK_THEFT","title":"yet again i got scammed of my stuff, i am stupid","summary":"The user was scammed out of CS2 items after trading with someone who promised payment but blocked them. No Steam Support reply is quoted; the user only hopes Steam Support can trace and ban the scammer.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1viz4ce/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8335143627f968df4eb4","publication_date":"2026-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bcf4722a15","original_id":"1vhbcjq","tier":"B","category":"HACK_THEFT","title":"Guys is this a scam???","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vhbcjq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"76fe4e95746aee8cd71c","publication_date":"2026-08-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-882b184f50","original_id":"1venk68","tier":"B","category":"HACK_THEFT","title":"Hiya chat so I jus got scammed and i feel dumb for it","summary":"The user was contacted on Discord by a scammer claiming they accidentally reported them, then was directed to a fake Steam admin who tried to get them to buy gift cards. The user now cannot access their Steam account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1venk68/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a9982506834d2cc859a","publication_date":"2026-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0615de12b","original_id":"1vaaijz","tier":"B","category":"HACK_THEFT","title":"Chat/Discord SCAM be carefulllll","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vaaijz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dba5f7b6977b715bb9b6","publication_date":"2026-07-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44289ec620","original_id":"1va2frp","tier":"B","category":"HACK_THEFT","title":"Scammer looser.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1va2frp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f9868488abf816633d00","publication_date":"2026-07-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d5469f273","original_id":"1v9i6ct","tier":"B","category":"HACK_THEFT","title":"is this a scam? please help me out quick","summary":"The user asks whether a message from an old friend is a scam and suspects the friend's account may have been hacked. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v9i6ct/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c75fa537c32176fa184d","publication_date":"2026-07-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-507cce9432","original_id":"1v958vg","tier":"B","category":"HACK_THEFT","title":"I got scammed with accidental report, now my account is inaccesible, asked buy a gift card to validate","summary":"The user was contacted on Discord by a scammer posing as a Steam Support moderator, told to buy a $100 gift card to verify the account, and then lost access after screen sharing. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v958vg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d97ee5fb8e8d818a17b3","publication_date":"2026-07-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2979d3f496","original_id":"1v92yc4","tier":"B","category":"HACK_THEFT","title":"Steam Scam?","summary":"The user was contacted by someone impersonating a Valve employee who claimed suspicious account activity and pressured them to trade away TF2 items and buy $200 worth of items. The user traded items, then blocked the person, changed their password, and reported the accounts to Steam; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v92yc4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc206d1653bf9bcf9b5b","publication_date":"2026-07-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-812d58e7d8","original_id":"1v6i8tm","tier":"B","category":"HACK_THEFT","title":"Is this a known scam? Someone on my friends list who I kinda know (not too much) just messaged me this.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v6i8tm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"570ff918ce3b65bc678b","publication_date":"2026-07-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ad98bece3","original_id":"1v1ycgn","tier":"B","category":"HACK_THEFT","title":"Is this a scammer? I'm really scared","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v1ycgn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f2c0328c7856bda62285","publication_date":"2026-07-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80831bf2c3","original_id":"1v0wy5r","tier":"B","category":"HACK_THEFT","title":"Hello! Beware of the person with the username jamesbas. He is a scamer.","summary":"The user warns that a Steam user named jamesbas and a Discord user named gewa0817 are scammers and shares screenshots as evidence. No Steam Support reply or outcome is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v0wy5r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd8c9b2a248a0dedb971","publication_date":"2026-07-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83b4aa9d73","original_id":"1uy2rhj","tier":"B","category":"HACK_THEFT","title":"Official steam support tickets telling me to trade items?","summary":"The user received messages that appear to be official Steam Support tickets instructing them to trade items to a \"steam cloud,\" and they suspect it is a scam. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uy2rhj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"48791226537734073986","publication_date":"2026-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-480dfef3e0","original_id":"1upu3cl","tier":"B","category":"HACK_THEFT","title":"This isn't a game; it's a way to loot. There are scams like this in the market, so stay alert.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1upu3cl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57a049176fdbb68961bb","publication_date":"2026-07-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ef3c471d9","original_id":"1ui3s6w","tier":"B","category":"HACK_THEFT","title":"hello is this site a scam?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ui3s6w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89d11be7b0f1748a0bb9","publication_date":"2026-06-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-21e97b8721","original_id":"1ucywop","tier":"B","category":"API_KEY_THEFT","title":"I don’t know if I’m getting scammed.","summary":"The user was told their account had suspicious activity and says Steam Support instructed them to trade items and approve/decline via Steam Guard to prove ownership, then said the account was restricted with a VAC ban and Family View. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ucywop/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b68ddbb29feffadd80b3","publication_date":"2026-06-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7bc6978302","original_id":"1u7rnfm","tier":"B","category":"HACK_THEFT","title":"Guys my account got stolen by fake Steam Support, please help.","summary":"The user was contacted by scammers impersonating Steam Support, convinced to transfer tradable items to them, and then asked to buy a €400 Rust skin as a fake account verification/restoration step. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u7rnfm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1840dd7b09bbe102e9cd","publication_date":"2026-06-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ae9fcf11b","original_id":"1u4s17r","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Account First Email","summary":"The user's Steam account was hijacked after the original email was compromised, and the hacker recovered the account. A year later, the user contacted Steam Support with PayPal and credit card proof and got the account back, but now worries the hacker could recover it again.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u4s17r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"766bb98421c90dd9d903","publication_date":"2026-06-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c0a07248e","original_id":"1u2ru3p","tier":"B","category":"RECOVERY_HIJACK","title":"Locked out of my steam account","summary":"The user's Steam account was stolen and used to send phishing links, and after getting it back it remains locked. Steam Support is asking for a Steam wallet code from around 2020 as ownership proof and reportedly says there are no alternative methods.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u2ru3p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7fd74781ad77c83e7218","publication_date":"2026-06-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11b4d0d8f3","original_id":"1tz9mze","tier":"B","category":"HACK_THEFT","title":"Trade scam","summary":"The user says they were scammed after completing a trade when the other party entered incorrect bank details and then blocked them on Discord and Steam. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tz9mze/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa6344627e9eb1cd27b0","publication_date":"2026-06-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1cfa8da22","original_id":"1tyr3fo","tier":"B","category":"HACK_THEFT","title":"Hey was my Steam Account hacked?","summary":"The user asks whether their Steam account was hacked and says everything was deleted, then asks if making a support ticket would work. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tyr3fo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"256a730346ca193a858d","publication_date":"2026-06-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f9660ef290","original_id":"1tjebbg","tier":"B","category":"HACK_THEFT","title":"Is this real or a scam?","summary":"The user is locked out of their Steam account after a suspicious Faceit/Discord interaction and asks whether a claimed Steam live chat about investigating crimes is a scam. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tjebbg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a7e7bb9130ac8b5b14a","publication_date":"2026-05-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8df4d1d21","original_id":"1tgf1gr","tier":"B","category":"HACK_THEFT","title":"Fake \"This account is associated with the theft of other users Steam accounts.\"","summary":"The user bought CS:GO items on CSFloat and was later contacted by someone impersonating Steam Support, claiming an item was quarantined and threatening account block unless they bought a skin from a third-party site. The user recognizes it as a scam; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tgf1gr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"776570861ef70f3372eb","publication_date":"2026-05-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a8c278f34","original_id":"1t7yds6","tier":"B","category":"HACK_THEFT","title":"SKIN CLUB discord and steam. \nscam attempt?","summary":"User posted screenshots about a suspected scam attempt involving SKIN CLUB on Discord and Steam. No Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t7yds6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ba93773310fa3aaa5e9","publication_date":"2026-05-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bb5164d7e","original_id":"1t7rdax","tier":"B","category":"HACK_THEFT","title":"is this another way to scam ppl or hack into there accounts?","summary":"The user received a Discord message about their Steam account and suspects it may be a scam or hacking attempt, asking whether they can report it. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t7rdax/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a13f0efaf89fbcdd150a","publication_date":"2026-05-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c49d7b6120","original_id":"1srqsi7","tier":"B","category":"API_KEY_THEFT","title":"guy tried to scamm me am i in danger??","summary":"The user was tricked by a possibly hacked old friend into logging into a fake gambling site using a Steam Guard QR code, which may have been an attempt to hijack their Steam session. They received no Steam Support reply; they only mention the scam attempt and their worry about their $2.5k inventory.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1srqsi7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fbb20286838f6cadcc31","publication_date":"2026-04-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bd1864d73","original_id":"1sqrzdy","tier":"B","category":"HACK_THEFT","title":"Is this real or a scam?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sqrzdy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a7718edf9e3ac62613d3","publication_date":"2026-04-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2bd1281eac","original_id":"1sm2xga","tier":"B","category":"HACK_THEFT","title":"scam or not¿","summary":"The user was contacted on Discord by someone claiming they mistakenly reported them and was directed to a fake Steam moderator named Kristian Miller, who asked for purchase history and for the user to log out of Steam. The user suspects an account-theft scam; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sm2xga/","source_host":"www.reddit.com","source_status":"public_url","source_group":"39733d370cbbb4c75660","publication_date":"2026-04-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c501bcee7","original_id":"1sbcf4s","tier":"B","category":"HACK_THEFT","title":"I got scammed","summary":"The user reports being scammed and asks for any possible help, but provides no details and does not quote Steam Support. No Steam Support reply or action is described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sbcf4s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2734f513975fa0c7c540","publication_date":"2026-04-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7a22eb53e","original_id":"1sa9iqf","tier":"B","category":"API_KEY_THEFT","title":"This is an elaborate scam, could someone help me fix this.","summary":"The user describes an elaborate Steam scam involving fake Steam Support messages and nonexistent buttons instructing them to trade items to 'steam cloud.' They clicked a bad link, then changed passwords, revoked API keys, reset Steam Guard, and are asking whether their computer/account is compromised and how to safely trade items.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sa9iqf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2caaa9c6557a589eb51a","publication_date":"2026-04-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b3c5d9247","original_id":"1sa5afv","tier":"B","category":"RECOVERY_HIJACK","title":"Steam - account is pending ban from random user","summary":"The user fell for a scam and sent their purchase history to a random user who claimed their account was pending a ban; they changed their password, kept Steam Guard, generated backup codes, checked for API keys, and contacted Steam Support. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sa5afv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7f000eaf6d9124b68ce6","publication_date":"2026-04-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bb725bbab","original_id":"1x6fuuh","tier":"B","category":"RESTORE_REFUSED","title":"Steam support is not doing a good job of investigating refunds!","summary":"The user says Steam Support refused a refund for Marathon, citing 4 hours of playtime even though they claim only 97 minutes were actually played. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x6fuuh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77bb2d5a307392699d7f","publication_date":"2026-10-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-843e48251a","original_id":"1x092x9","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"i'm so damn pissed","summary":"The user accidentally bought the standard edition instead of the deluxe edition, then a Rainbow Six Siege purchase was charged to their Steam wallet instead of their Visa, leaving no wallet funds and a pending charge. They contacted Steam Support about the double charge, but the ticket is still pending; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x092x9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ba4752e490b673a97657","publication_date":"2026-10-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4955a790f3","original_id":"1wy5wuu","tier":"B","category":"BAN_NO_REASON","title":"Steam support warning (Czech Republic)","summary":"User says they received a Steam Support warning for using bad words in Counter-Strike 2 and asks how to fix it. The post includes an image link but no verbatim Steam Support reply text.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wy5wuu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3100c05502da06ce3c5b","publication_date":"2026-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eabd6bb13f","original_id":"1wm9de6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account of 15 years locked and getting ignored by steam support.","summary":"The user's 15-year-old Steam account was locked on August 14 and their inventory worth 1500 euros was transferred to Steam Cloud pending an investigation. Steam support reportedly said the investigation would be completed by September 4, but then ignored multiple messages and closed the ticket without resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wm9de6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"513d2228f9009ade5ed4","publication_date":"2026-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e17da9d0c0","original_id":"1wlr29c","tier":"B","category":"RESTORE_REFUSED","title":"coming up to 2nd anniversary of steam support not helping with a trade i hadn't agreed too","summary":"The user says a random account stole their CS2 items, including a NAVI gold sticker worth over £80, via a trade they never agreed to. They say Steam Support told them their inventory is their responsibility and did not help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wlr29c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"686c721e27c48e5c9565","publication_date":"2026-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b242be6499","original_id":"1wbb7ee","tier":"B","category":"RECOVERY_HIJACK","title":"What should i do?","summary":"User lost Steam Guard after a phone factory reset, got logged out, and cannot recover the account because the 'I lost Steam Guard' option does not work. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wbb7ee/","source_host":"www.reddit.com","source_status":"public_url","source_group":"86d9c97840f5366fee89","publication_date":"2026-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc834eb513","original_id":"1w92hpe","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Almost 3 weeks without an update from steam support. Stange, no?","summary":"The user's Steam account has been frozen, and after contacting Steam Support on August 21 they were told to transfer skins to another account as part of verification. Since then, they have received no reply for almost 3 weeks.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w92hpe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c408488c6a1aa5a69678","publication_date":"2026-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f04ffc0a9","original_id":"1w375ru","tier":"B","category":"BAN_NO_REASON","title":"How do i get it unbanned from that?","summary":"The user says they received a Steam Community ban for spam after mentioning Nitter.net and that attempts to contact Steam Support to appeal keep erroring out. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w375ru/","source_host":"www.reddit.com","source_status":"public_url","source_group":"93590dca2c1a310c02d2","publication_date":"2026-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f9b559b079","original_id":"1w0dwxr","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Will never be able to play Anno 117 again and Steam support sucks","summary":"The user's Anno 117 was automatically linked to the wrong Ubisoft account, which later closed, leaving the game unplayable. They opened four Steam Support tickets and say they only received the same AI sentence response with no human help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w0dwxr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"769445851d613a7133f6","publication_date":"2026-08-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2bf46da586","original_id":"1x5yi5k","tier":"B","category":"HACK_THEFT","title":"Is it real?","summary":"A fraudulent message impersonating Steam Support claims the user's account is under review for an illegal purchase and faces a 24-hour suspension. The scammer directs the target to contact a fake Steam moderator on Discord ('DJ Powers' / appealdjpowers) to appeal the ban.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x5yi5k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d5c14afdcff8da6bbec","publication_date":"2026-10-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8b5b27174c","original_id":"1x3ezit","tier":"B","category":"HACK_THEFT","title":"My upcoming game homepage on steam","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x3ezit/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f073012e5fd99c117f89","publication_date":"2026-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76e395ecfd","original_id":"1tqved3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam hacked my account in 2021, lost $650 in CS2 skins. Support keeps sending templates. Need advice.","summary":"The user's Steam account was hacked in 2021 and they lost about $650 in CS2 skins; Steam Support sent the same template response twice and closed the ticket without restoring the items.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1tqved3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"edf56b3e632941dd8da5","publication_date":"2026-05-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bbad0ef44","original_id":"1x4pbmc","tier":"B","category":"HACK_THEFT","title":"Cosmicbyte.com is a scam and fraud website","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x4pbmc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"065fc8efd92269a0c2ae","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29551bac9d","original_id":"1x4l9of","tier":"B","category":"HACK_THEFT","title":"PLEASE REPORT AND HOLD THIS SCAMMER ACCOUNTABLE FOR THEIR FRAUDULENT ACTIONS","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1x4l9of/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e85e10a85ba15b10eadf","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a34bdacca7","original_id":"httpswwwredditcomrglobaloffensivetradecomments2d","tier":"B","category":"HACK_THEFT","title":"PSA] Beware! New Trade Exploit Information! Organized Thread! :  r/GlobalOffensiveTrade","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2dzhuf/psa_beware_new_trade_exploit_information/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15b36f0b32f22622dd6f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87d7e31c0f","original_id":"1hftqz2","tier":"B","category":"HACK_THEFT","title":"Got scammed, Steam support pls help","summary":"The user reports being scammed twice: their Steam account was taken, and the scammer demanded money to return it. They ask Steam/community for help, but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hftqz2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8f0b0e467bf92c680c43","publication_date":"2024-12-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b4c91843a","original_id":"1hbyyi2","tier":"B","category":"HACK_THEFT","title":"I got scammed | Help","summary":"The user was scammed after trading Steam skins through skin.place; the withdrawal to the scammer's crypto wallet completed instantly, leaving the user with no balance. They say skin.place support could do nothing, but no Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hbyyi2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1e8dc003a4d7776520e3","publication_date":"2024-12-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b148992945","original_id":"1haedjq","tier":"B","category":"BAN_NO_REASON","title":"Permanently banned Steam account without a clear explanation, need help!","summary":"The user reports a permanent Steam account ban for allegedly violating the Subscriber Agreement through suspicious account transfer/sale/trade activity and community reports. Steam Support reportedly said the ban is permanent, they cannot help further, and future requests may be ignored; the user says tickets are being closed.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1haedjq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92620d28c27d8db2a85f","publication_date":"2024-12-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f48cd708db","original_id":"1h7po0j","tier":"B","category":"HACK_THEFT","title":"I got scammed for my whole CS2 inventory (about 100e worth)","summary":"The user was scammed out of their CS2 inventory after their Steam account was compromised and a fake 'Steam support' account convinced them to transfer items. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1h7po0j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b65d20090335d1bce2da","publication_date":"2024-12-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2847db31d2","original_id":"1gzdbh1","tier":"B","category":"HACK_THEFT","title":"Scammed out of 120 USD","summary":"The user was scammed out of $120 by someone who claimed to have accidentally reported their account, then had their Steam credentials changed and bank card details exposed. They are contacting Steam Support, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gzdbh1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25a1375b7297f9740d37","publication_date":"2024-11-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e38c4ad690","original_id":"1gr8ybk","tier":"B","category":"BAN_NO_REASON","title":"it is scam?","summary":"The user received a message claiming their profile was used to buy a knife without payment, that they were reported, and that their Steam account would be banned in 48 hours; they ask if it is a scam. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gr8ybk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e73fba34c2f82b1886f7","publication_date":"2024-11-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8aa0ff08de","original_id":"1gez0y4","tier":"B","category":"BAN_NO_REASON","title":"please help","summary":"User reports their Steam account is temporarily suspended and an alleged Valve anti-fraud agent said it will be deleted within 12 hours; they changed their password and backup codes and sent a support request, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gez0y4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5e5c0d3c9eb89066180a","publication_date":"2024-10-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52ab4741a4","original_id":"1g8o1rq","tier":"B","category":"HACK_THEFT","title":"Scam through Skype","summary":"The user was targeted by a scammer impersonating Steam Support over Skype after a false report/account-ownership claim, and they demanded official verification while avoiding sensitive info. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1g8o1rq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d14e9d0a719bb7ba992e","publication_date":"2024-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02904857d8","original_id":"1g24m68","tier":"B","category":"HACK_THEFT","title":"steam scam?","summary":"The user was contacted by someone impersonating Steam Support about CS2 gloves allegedly being stolen and was instructed to transfer items to a trusted friend; after the trade, the items disappeared and the contact went silent. The user emailed Steam Support and is waiting for a response, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1g24m68/","source_host":"www.reddit.com","source_status":"public_url","source_group":"28b4e7149cd4bf538045","publication_date":"2024-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1548b362e","original_id":"1g0sr8d","tier":"B","category":"HACK_THEFT","title":"Got scammed.","summary":"The user was scammed into trading away skins/gloves after a scammer falsely claimed their account would be deleted for using a third-party marketplace. They contacted Steam Support hoping to get the items back, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1g0sr8d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8667f98f7becfadf432e","publication_date":"2024-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4a0cc92ce","original_id":"1fk5jmt","tier":"B","category":"HACK_THEFT","title":"Please spread awareness (scammer)","summary":"The poster says their friend was scammed out of a 20e Unturned skin by users who used a Discord server and fake +rep as proof. They ask how to reach Steam Support and want the scammers banned; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fk5jmt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6487ac521e7cfa304098","publication_date":"2024-09-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4e5de90c1","original_id":"1feggvx","tier":"B","category":"HACK_THEFT","title":"Locked account","summary":"The user says their Steam account was hacked, then recovered, but a security alert led Steam Support to ask for the original email. The account was locked, the mobile number was removed, and the user was signed out despite having other ownership proof.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1feggvx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb6ff6cc15b8f5b6150d","publication_date":"2024-09-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ca8c60960","original_id":"1f9kz5j","tier":"B","category":"HACK_THEFT","title":"*HELP* my friend got his account hacked, the hackers deposited $2661 in steam wallet funds.","summary":"A user reports that their friend's Steam account was hacked and fraudulent Steam Wallet funds totaling $2661 AUD were used to buy games and gifts. They contacted Steam Support and are worried about chargebacks, bans, and whether the gift-receiving account could also be affected.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1f9kz5j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebb1cae6e20c2fa42da3","publication_date":"2024-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3f2c54bb4","original_id":"1ecm9sf","tier":"B","category":"RESTORE_REFUSED","title":"Scammer account and quick realtalk on steam support","summary":"User reports being scammed after clicking a link and losing Steam items; they contacted Steam Support with trade history, but as described without a verbatim support quote, support said it could not help and pointed to help articles. The scam account was still not banned after multiple reports.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ecm9sf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e53c0586b91b238ce99c","publication_date":"2024-07-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cae3efdb9","original_id":"1earhq6","tier":"B","category":"HACK_THEFT","title":"I think I got my account perm banned.","summary":"A scammer contacted the user claiming they were mass-reported and directed them to a fake Steam support contact on Discord. The user screen-shared and changed their password, giving the scammer account access; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1earhq6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5564f404422ae9f6ab2f","publication_date":"2024-07-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a17b1f07d9","original_id":"1dw7on4","tier":"B","category":"HACK_THEFT","title":"It finally happened to me... i lost my knife and many more items... I hope Steam Support returns them to me.","summary":"The user was scammed through a fake bot/impersonation scheme, converted items into TF2 items, and accepted a trade to the wrong bot, losing a knife and other items. No Steam Support reply is quoted; the user only says they hope Steam Support returns the items.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1dw7on4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3cfcea21dbb903ddb781","publication_date":"2024-07-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f20e728e79","original_id":"1orqpza","tier":"B","category":"HACK_THEFT","title":"Probably a scam","summary":"A Discord user claimed the poster was mass-reported on Steam and told them to contact an email, which the poster suspects is a scam. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1orqpza/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be13620f4939a0d1ee97","publication_date":"2025-11-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2980fbcd1","original_id":"1oodp9g","tier":"B","category":"HACK_THEFT","title":"Is this real, I need help","summary":"The user was contacted by someone claiming to be a Steam employee through a Steam support email about an alleged unauthorized knife purchase, and asks if it is real. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1oodp9g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e378d37848baea56d33","publication_date":"2025-11-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3f5d677fe","original_id":"1oeyomd","tier":"B","category":"HACK_THEFT","title":"I have been scammed by a guy impersonating Ben Burbank","summary":"The user was targeted by a scammer impersonating Valve/Steam Support, tricked into providing a verification code, and then lost access as their account email was changed and phone number removed. The scammer demanded Razer Gold gift cards, and the user mentions a $50 USD transaction went through while others failed.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1oeyomd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4a736f2d2f90e8bc138a","publication_date":"2025-10-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f3ddeb45e","original_id":"1nhrto9","tier":"B","category":"RESTORE_REFUSED","title":"Market Item Bought For Absurdly High","summary":"User discovered unauthorized Steam wallet purchases, including a trading card bought for $45, and contacted Steam Support. The post says support could not do anything, but it does not quote their reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1nhrto9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dab47c714e887405bc53","publication_date":"2025-09-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd2c5a5ec6","original_id":"1n4sb2u","tier":"B","category":"HACK_THEFT","title":"Almost Got Scammed","summary":"The user was contacted by a scammer claiming they had scammed $1500, then was directed to a fake Steam Support account that asked them to buy Rs.30k of Razer Gold. No actual Steam Support/Valve reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1n4sb2u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34cc6cb9ae65f95a0d4d","publication_date":"2025-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b46c2be57","original_id":"1mjamt1","tier":"B","category":"HACK_THEFT","title":"I almost got scammed","summary":"The user was targeted by a scammer claiming a $1,170 market purchase failed and threatening reports/bans; the scammer then impersonated Steam Support and demanded RM280 (~$66) to 'revoke' the ban. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1mjamt1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3d509e4b9b4282e4b75f","publication_date":"2025-08-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-124d74bae4","original_id":"1m762r1","tier":"B","category":"HACK_THEFT","title":"Is this a scam?","summary":"A Discord user claimed they accidentally reported the poster instead of a scammer and told them to contact a Steam moderator on Discord. No Steam Support reply is quoted; the poster is asking whether this is a scam.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1m762r1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"65074ba0e9269a22bda4","publication_date":"2025-07-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-555c82cd74","original_id":"1m0tyea","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Got impersonated and scammed out of my entire CS inventory — support keeps closing my tickets","summary":"The user was impersonated and scammed out of their CS inventory after approving a fake trade confirmation, and says Steam Support keeps closing their tickets. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1m0tyea/","source_host":"www.reddit.com","source_status":"public_url","source_group":"65af523a78298ac32eea","publication_date":"2025-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f71e2786d3","original_id":"1lqshrc","tier":"B","category":"HACK_THEFT","title":"Scam?","summary":"The user describes a likely Steam impersonation scam: someone on Discord claimed the user was reported to Steam and directed them to contact a fake support contact named Nathaniel Blue, who now wants them to share their screen. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1lqshrc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6252087c50bab865570f","publication_date":"2025-07-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56948ac3ed","original_id":"1lpqiq0","tier":"B","category":"HACK_THEFT","title":"The conversation with Steam Support(SCAMMER!)","summary":"The user's Steam account was hacked, and fake 'Steam Support' scammers messaged them on Steam and tried to send links. The user realized they were impostors and changed passwords, but Steam Support/Valve did not actually reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1lpqiq0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"341bdbdb578a37bea8ce","publication_date":"2025-07-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0249744acf","original_id":"1kcalrf","tier":"B","category":"HACK_THEFT","title":"i think i got scammed","summary":"A user was contacted by someone impersonating Steam Support who claimed a fraud investigation and account reset, then instructed the user to trade tradable items to a trusted friend; afterward the scammer blocked them. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1kcalrf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"652825aab0077921f195","publication_date":"2025-05-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4c49370ea","original_id":"1k7dowj","tier":"B","category":"HACK_THEFT","title":"Someone can Help me?","summary":"The user was targeted by scammers impersonating Steam Support, including a fake 'Mr Shawn' who instructed them to trade items to a 'DataBase' account and buy 30 keys on Dmarket to avoid a blacklist/ban. They never got their items back and the fake support profile disappeared; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1k7dowj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89c2e3502c6aa505f790","publication_date":"2025-04-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4804922ac","original_id":"1iy1vze","tier":"B","category":"API_KEY_THEFT","title":"I lost my $4000 because of API scams","summary":"The user lost a $4000 inventory after an impersonator posing as Steam Support manipulated them into sending items via a trade offer. They reported the scam to real Steam Support, but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1iy1vze/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9cd7cee7274ffa1ebfce","publication_date":"2025-02-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa894fa161","original_id":"1ivvl0b","tier":"B","category":"HACK_THEFT","title":"Friend got hacked but got his account back","summary":"The user's friend had his Steam account hacked, with profile content deleted and messages/tickets sent from the account. The friend got the account back, and the user is asking how the hacker gained access despite checking for malware, data leaks, and API keys.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ivvl0b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0407ea55cdba9c9eab5","publication_date":"2025-02-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d49f7dbb36","original_id":"1iqnlvg","tier":"B","category":"HACK_THEFT","title":"I'm afraid that I maybe falling for a scam","summary":"The user describes being targeted by someone impersonating Steam Support as 'Helen|reviewer' who contacted them via Steam chat and Discord, claimed they had a fraud item, and told them to buy keys and a $999.67 USD item from mann.co. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1iqnlvg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b317d94b36aa568cbc7","publication_date":"2025-02-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82d62dcc60","original_id":"1i7dibb","tier":"B","category":"HACK_THEFT","title":"is it a scam????","summary":"User was contacted by a suspected scammer impersonating Steam Support about a CS:GO knife and told they were in a pending ban; the scammer asked them to buy a gift card to verify a transaction ID. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1i7dibb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d192a7ffbfdf796a772d","publication_date":"2025-01-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d0131e486","original_id":"1i5c6ji","tier":"B","category":"HACK_THEFT","title":"HELP! Items stolen through phishing","summary":"The user was phished through a fake FaceIt verification process and tricked into confirming a trade, causing nearly $1000 worth of Steam items to disappear. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1i5c6ji/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9756abde646e6be29079","publication_date":"2025-01-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6ecc7db88","original_id":"1gyn2c5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam owes me $27.36 AUD eight weeks after refunding me","summary":"User accidentally purchased Death Stranding, requested and says Steam approved a refund, but the $27.36 AUD had not been returned eight weeks later. No Steam Support reply is quoted; they ask how to contact Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gyn2c5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ddb9875a47135682ff8e","publication_date":"2024-11-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55921a8b84","original_id":"1n0cfjf","tier":"B","category":"HACK_THEFT","title":"Is this a scam? This group does indeed have over 1,500 members. By the way, if anything I tell or show here violates any single rule please contact me or leave a comment, I am new to this subreddit.","summary":"The user suspects a Steam contact/group is running an elaborate scam and worries about their TF2 account after their profile was listed by an anti-scam group. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1n0cfjf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad102920b430dcfb3955","publication_date":"2025-08-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f72d405b38","original_id":"1mjkdcn","tier":"B","category":"HACK_THEFT","title":"update on stupid scam","summary":"User fell for a scam; a hacker added them to Steam Family View, locked them out, and stole items. The user briefly regained access, reversed the trade to recover items, removed their card, but was locked out again; Steam Support closed the first request and has not replied to the new one.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1mjkdcn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e868940f2c290ed92de1","publication_date":"2025-08-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a19e6b76b8","original_id":"1l1mpho","tier":"B","category":"API_KEY_THEFT","title":"CS:GO skins stolen despite Steam Guard – Support only sends automated replies","summary":"The user's Steam account was compromised via likely session hijacking, bypassing Steam Guard and 2FA, and their CS:GO inventory was stolen. They say Valve Support refused to help and sent only a generic automated response.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1l1mpho/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a613637250c192e02bb","publication_date":"2025-06-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-fe22d3d5ff","original_id":"1kvx60v","tier":"B","category":"HACK_THEFT","title":"Hii guys, I need some help","summary":"The user's brother was targeted by a Discord scam claiming his account had been reported in error; he shared his screen, was scammed for 130€, and his Steam account was deleted. He is contacting official Steam support by email, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1kvx60v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bd275664a501e10a9b91","publication_date":"2025-05-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ff7abab8a","original_id":"1k7ynui","tier":"B","category":"HACK_THEFT","title":"Phishing alert with CS2 skins and other games","summary":"User warns about a Steam phishing scam involving a fake CS2 skin voting link that redirects to a fake Steam Workshop login page to steal account credentials. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1k7ynui/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc38b18d58e14bd5ad6e","publication_date":"2025-04-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae42ec807f","original_id":"1juqyiu","tier":"B","category":"HACK_THEFT","title":"Steam Inventory Dupe Scam ( Explanation )","summary":"The user describes a Steam impersonation scam where a contact claims a mistaken duplicate-item report will get the account banned and tries to direct them to a fake Steam admin. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1juqyiu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b7b3ef579c07da5bdef","publication_date":"2025-04-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a389633a7","original_id":"1hrrdom","tier":"B","category":"HACK_THEFT","title":"Seemingly new scam I just experienced","summary":"User was targeted by an impersonation scam where a fake group and bot tried to get them to send valuable items for 'verification.' They became suspicious, reported the accounts/group, and did not mention any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hrrdom/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34ff44c8a2a875695d50","publication_date":"2025-01-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c352eadd02","original_id":"1rsq0n2","tier":"B","category":"API_KEY_THEFT","title":"Am I Paranoid or Safe?","summary":"The user describes a past Faceit/API scam attempt and asks for reassurance about whether their Steam account and skins are safe after taking security steps. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1rsq0n2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f99c6d6ab2456afc796","publication_date":"2026-03-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1295ad8ca","original_id":"1qr6ckv","tier":"B","category":"API_KEY_THEFT","title":"New Team Fortress 2 scam","summary":"The user describes being scammed on Steam through a fake TF2 trader and a fake trading-bot website, consoletf.com, which led to the theft of their paid items. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1qr6ckv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a599f4df978a745b94f4","publication_date":"2026-01-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-134269021d","original_id":"1o5eajr","tier":"B","category":"HACK_THEFT","title":"Has anyone had this problem?","summary":"User says they fell for a scam/account process in which a supposed Valve employee had them move Steam inventory to a friend during a reset, promising it would be returned after 7 days. It never was returned after almost a month, and they say contacting support is impossible.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1o5eajr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dce87b5c10f9ff9fa2e1","publication_date":"2025-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-805b9ac1a6","original_id":"1lx3zc8","tier":"B","category":"BAN_NO_REASON","title":"Account suspended for two separate reasons, shoddy steam support.","summary":"User reports their Steam account was permanently community banned and CS2 items were traded to a Steam bot after a suspicious support-style message; they say support cited suspicious links and their appeals were denied. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1lx3zc8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f9acd37f37f72298324","publication_date":"2025-07-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-73314235e9","original_id":"1l8zayj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Unjust Steam Community Market Ban – Support Closing Tickets Without Explanation","summary":"The user reports a Steam Community Market/trade/game access restriction after commenting that another user tried to scam them. They say Steam Support repeatedly closed their tickets without providing a real explanation or resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l8zayj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e550dbb7ac7dd6685d64","publication_date":"2025-06-11","language":"fr","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b71e964bd8","original_id":"1i2krwg","tier":"B","category":"BAN_NO_REASON","title":"update on my ban","summary":"User reports a wrongful Steam ban and says support first cited commercial use, then later cited breaking community rules. No verbatim Steam Support reply is included in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1i2krwg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"686ae64dc4664acd62be","publication_date":"2025-01-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c60e84f64","original_id":"1hlzwqf","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Gotta love the real steam support, anyone have suggestions 50$ gift card won't work","summary":"User bought four $50 Walmart Steam gift cards; three worked but one did not work despite the store saying it was loaded and activated. Steam Support apparently could not help, but no actual support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hlzwqf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7198f20beea52d8fd3b2","publication_date":"2024-12-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-462bd7ca83","original_id":"1d4tfxl","tier":"B","category":"HACK_THEFT","title":"Scammed - 2000 euro Counter-Strike Inventory","summary":"The user was scammed by someone impersonating Steam Support who claimed their account was being banned, then lost about 2000 in CS skins after trading them away. No actual reply from Steam Support/Valve is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1d4tfxl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1ba23421ad8740728818","publication_date":"2024-05-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caab968b17","original_id":"1vwnazs","tier":"B","category":"HACK_THEFT","title":"Scammed for 800€ of CS2 items. Pls help.","summary":"The user was scammed out of their CS2 inventory by someone impersonating a Valve employee and was tricked into sending items via a fake friend account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vwnazs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebdad360fad7f5852627","publication_date":"2026-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39071ba3df","original_id":"1v7z84f","tier":"B","category":"HACK_THEFT","title":"I think i got scammed","summary":"The user was tricked by someone impersonating a Steam employee into transferring all their CS2 skins, and their account was then placed in Family Management, blocking their access to Steam Support. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1v7z84f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05a5c77989d123d4f3a6","publication_date":"2026-07-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-89e87c66df","original_id":"1v41gc8","tier":"B","category":"BAN_NO_REASON","title":"Trade Scam Ban Unresolved","summary":"The user was banned after unknowingly trading a scammed item in a supposed ban chain and tried repeatedly to appeal. They say Steam Support kept sending the same reply over and over without lifting the ban or investigating.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1v41gc8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7b564057b0bb28476114","publication_date":"2026-07-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88fc2c3663","original_id":"1ul1010","tier":"B","category":"HACK_THEFT","title":"Am I being scammed right now?","summary":"The user was contacted by a stranger claiming the user scammed them and that Steam Support provided a temporary account to appeal a future ban and requested a friend code. No actual Steam Support reply is quoted; it appears to be a scam attempt.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ul1010/","source_host":"www.reddit.com","source_status":"public_url","source_group":"338331011433db4c11f5","publication_date":"2026-07-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce21af4526","original_id":"1ufuuz6","tier":"B","category":"HACK_THEFT","title":"Got","summary":"The user fell for a fake Steam Support/e-sports scam, followed instructions about suspicious IPs and an account reset, and sent tradeable items to a scammer's \"item storage.\" They reset passwords and logged out all sessions, then submitted a Steam support ticket; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ufuuz6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0e2b12164c76ade17f7b","publication_date":"2026-06-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7406a97c3a","original_id":"1uex7ma","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Sadly Steam Support didn't come through for me","summary":"The user complains that Steam Support ignored parts of their message about iFixit, recommended iFixit anyway, offered no solutions, and essentially told them it was too bad. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uex7ma/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1774fdf0a9df74bde826","publication_date":"2026-06-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69546fa60e","original_id":"1u7geou","tier":"B","category":"HACK_THEFT","title":"Steam support made me sell all my cs2 skins during account re-gaining","summary":"User's Steam account was accessed by someone else, and during account recovery the supposed Steam Support instructed them to accept market sale requests for expensive CS2 skins while promising the items back. After regaining the account, they had about $1500/5000 PLN in Steam Wallet but lost thousands due to low sale prices and market tax.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1u7geou/","source_host":"www.reddit.com","source_status":"public_url","source_group":"334a118ff5da077834e9","publication_date":"2026-06-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4fb630720","original_id":"1h3q2ah","tier":"B","category":"BAN_NO_REASON","title":"Steam Support Told Me to Make Changes, Then Banned Me for Following Their Instructions","summary":"The user says Steam Support removed their artwork, told them they could re-upload after changes, and then banned them for 3 months after they followed those instructions. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1h3q2ah/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f73fabda2d4749f2f63","publication_date":"2024-12-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba1304174b","original_id":"1g7fr2s","tier":"B","category":"HACK_THEFT","title":"cant log after 50$ steam coupon","summary":"The user says they cannot log in after clicking a pinned link from a Valve YouTube video about a $50 Steam coupon, and fears their account and games are gone. They are waiting for a Steam support ticket response; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g7fr2s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5ccd177a9709ede4645","publication_date":"2024-10-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae355d3646","original_id":"1g0ypud","tier":"B","category":"HACK_THEFT","title":"My email got hacked and they got into my steam account and changed the password and email. Desperately in need of help.","summary":"The user's email and Steam account were hacked; the attacker changed the Steam password and email and enabled two-factor authentication. The user could not submit a support ticket because the site said a ticket request already existed on their email, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g0ypud/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d217d7ef1993022f73db","publication_date":"2024-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b1ed7afcb","original_id":"1wsryhu","tier":"B","category":"API_KEY_THEFT","title":"Please help!","summary":"User reports a suspicious Steam support ticket after a fraud-flag popup during CS2/FACEIT; the ticket asked them to make and cancel a trade offer, after which they were logged out and their games were deleted, though skins remained. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wsryhu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f708697d36f99c9efffb","publication_date":"2026-09-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c33048b5dc","original_id":"1vx9nag","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support is really useless","summary":"The user says they only sent someone a trade offer through the Steam app, but Steam Support accused them of other actions and then closed the ticket. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vx9nag/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9e60fa9c835c9aa14647","publication_date":"2026-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f447e4e142","original_id":"1v7apc8","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support’s automated wallet-gifting restriction is completely anti-consumer — no explanation, no human review, and ticket cooldowns. Is there any recourse?","summary":"The user's partner in Venezuela loaded Steam Wallet funds with official gift cards and tried to gift two games, but hit an automated wallet-gifting restriction. Steam Support allegedly sent a generic template saying the security system cannot be manually overridden and put the account on ticket cooldown when asked for clarification or supervisor review.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1v7apc8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5828187c829eac2a4ee3","publication_date":"2026-07-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d2a440f7fb","original_id":"1utwis8","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support rant","summary":"The user bought the Palworld + Enshrouded bundle for $18 during the sale, but their girlfriend later saw it priced at $45 and other bundle prices also differed. Steam Support allegedly responded with basic one-line replies and did not resolve the issue before the sale ended; no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1utwis8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e7ac4b0b6d606f9a2f94","publication_date":"2026-07-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d03f783b9a","original_id":"1uh2prs","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Did Steam mess up something with user data?","summary":"The user was logged out of Steam on their phone and could not log back in, so they submitted a support ticket. They received no response after 24+ hours and asked whether others had a similar issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uh2prs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"95e8bcfbe072e128870f","publication_date":"2026-06-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61a1ab4b0d","original_id":"1vwwgv6","tier":"B","category":"HACK_THEFT","title":"Account and Getting Banned","summary":"User reports their EA account was banned for cheating after a hacker played Battlefield games for two weeks and changed their Steam profile to a porn advertisement. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vwwgv6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e3c87c14416748c7869","publication_date":"2026-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62f4c23e59","original_id":"1o91wni","tier":"B","category":"RESTORE_REFUSED","title":"Thank you Steam support","summary":"A scammer stole items from the user's Steam inventory, and Steam Support allegedly responded with sympathy only rather than restoring the items. The quoted wording appears to be the user's paraphrase or mockery, not a verbatim Valve support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1o91wni/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d1e4c9aa494edee041c","publication_date":"2025-10-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8b1b331a0","original_id":"1nrxcm9","tier":"B","category":"RECOVERY_HIJACK","title":"Profile hidden for “security” right after I replied to a comment (friend-add request). 15+ y/o account, sent full proofs — ~20h no reply. Bump or wait?","summary":"User's Steam profile was hidden with a suspected unauthorized access banner after replying to a trade invitation; they opened a ticket with ownership proof and are asking whether to bump after about 20 hours without a reply. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1nrxcm9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"217b854cec2ce0640d7a","publication_date":"2025-09-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc647e93f1","original_id":"1mhki78","tier":"B","category":"BAN_NO_REASON","title":"This account has been locked for posting or upvoting suspicious content on Steam","summary":"The user's Steam account was locked for posting or upvoting suspicious content, and they asked how long the lock would last. They submitted a Steam Support request but had not received a response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mhki78/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a64a848503143b0af75a","publication_date":"2025-08-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-425ab7cbe3","original_id":"1m1ni98","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"This suspension will be lifted on January 19, 2038 at 03:14 AM. ?","summary":"The user's Steam account is suspended until January 19, 2038, and they say they contacted Steam Support and Gabe Newell multiple times without any response. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1m1ni98/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e57fe7eb29e76a861b0a","publication_date":"2025-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ace28ba81b","original_id":"1llb04o","tier":"B","category":"BAN_NO_REASON","title":"steam is the dumbest company of all time","summary":"The user says their expensive Steam account was banned until 2038 for no reason, and they contacted Steam Support but are still waiting for a response. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1llb04o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"144c7d4afbf16d093b01","publication_date":"2025-06-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78e3f1cc53","original_id":"1l9g8cj","tier":"B","category":"BAN_NO_REASON","title":"Help ! I got community banned for 13 years!","summary":"The user received a 13-year community ban after commenting \"check csfloat please\" on another user's profile. They contacted Steam Support and offered identity proof, but have not received a response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l9g8cj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f46b1832d9a80ed8f01","publication_date":"2025-06-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52ba32909c","original_id":"1kx7w0c","tier":"B","category":"BAN_NO_REASON","title":"RIP Steam account, support dont help","summary":"The user's account was fraud-flagged and banned after a game purchase using Steam Wallet funds plus a prepaid card was marked unauthorized. They say Steam Support repeatedly responded that the ban is justified.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kx7w0c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e66f316a533d6df9a523","publication_date":"2025-05-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6bf96ef6f","original_id":"1k64ce8","tier":"B","category":"HACK_THEFT","title":"My steam account got hked.. pls help.. (Yes i viewd the \"your acc got hkd p[lease refer this\" page and it did not help..)","summary":"The user's Steam account was hacked, they were signed out and locked out, and their CS2 Prime status was revoked. They submitted a Steam support request describing the incident but have received no response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1k64ce8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"abe50093761ad56eed39","publication_date":"2025-04-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a544651ea","original_id":"1k2qzrl","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"was I scammed or is steam just holding my skins?","summary":"User reports Steam support blocked their account while investigating missing balance, had them transfer skins to another account, then the trade offer failed; four support tickets were closed after five minutes with no response. The post does not include a verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1k2qzrl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f04186826365b7b05e95","publication_date":"2025-04-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c47900a300","original_id":"1jwuo4i","tier":"B","category":"BAN_NO_REASON","title":"does steam show leniency when it comes to rule violations?","summary":"The user asked a seller to lower the price of a knife, then received a permanent Steam community ban. They contacted Steam Support and are waiting for a response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jwuo4i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18ae24a25a1e57c498b4","publication_date":"2025-04-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-327d3df5b0","original_id":"1joc7ga","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account Locked/Community Ban","summary":"User received a Steam community ban after mentioning buying an item on another site, and contacted Steam Support but had not received a reply after roughly 6 hours. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1joc7ga/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bd5ee29b4c338f7f3ad5","publication_date":"2025-03-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b13a4f85f5","original_id":"1lg64zt","tier":"B","category":"BAN_NO_REASON","title":"Steam support, work worse than VAC in CS","summary":"The user says their main Steam account was blocked over 10 years ago allegedly for commercial activity, and a second account was blocked again after buying/trading skins. They say Steam Support sent an off-topic auto-reply and closed the appeal.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1lg64zt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6623a9b72c87e55eefea","publication_date":"2025-06-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18a786bec1","original_id":"1hw04l1","tier":"B","category":"BAN_NO_REASON","title":"I have been wrongfully banned","summary":"User reports receiving a Steam community ban without explanation and says they have never used gambling sites, only markets like Buff, YouPin, CSFloat, and DMarket. They contacted Steam Support about 12 hours ago and have received no response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hw04l1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1a79c8ed7cc69b6d533d","publication_date":"2025-01-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-060ef4b58e","original_id":"3np6e5","tier":"B","category":"BAN_NO_REASON","title":"Steam support response on my Global Cooldown.","summary":"The user says they were banned in 2012 without explanation and Steam Support was uncooperative, and now multiple accounts have been banned or placed on Global Cooldown with no real response for over a month. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3np6e5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b14f384b01f12da7743e","publication_date":"2015-10-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8375ffd619","original_id":"d8aay6","tier":"B","category":"HACK_THEFT","title":"Steam account got hacked","summary":"The user reports their Steam account was hacked: their email and phone number were removed, the password was changed, and a Russian email was added. They request help and list a Steam support ticket, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/d8aay6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9475f68e60ac43fa9cf2","publication_date":"2019-09-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc78d068eb","original_id":"k8fs73","tier":"B","category":"BAN_NO_REASON","title":"Dodged a scammer, now facing a mass ban from his friends.","summary":"The user says they are facing a possible mass-reported VAC/trade ban after dodging a scammer, despite claiming no evidence of scamming. They submitted a Steam Support appeal but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/k8fs73/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8eacbbcd81919d420546","publication_date":"2020-12-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b562b9dcbd","original_id":"k1nd6d","tier":"B","category":"HACK_THEFT","title":"Steam support sucks","summary":"The user fell for a phishing link sent by a hacked friend and says their Steam belongings were moved to another account on trade cooldown; they are posting to try for a Valve exception. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/k1nd6d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21f2872fcc9773239e67","publication_date":"2020-11-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ed85862871","original_id":"k1dooh","tier":"B","category":"BAN_NO_REASON","title":"Banned until 2038 without a reason. New system?","summary":"The user reports receiving a Dota 2 ban until 2038 without a clear reason despite claiming no cheating or third-party software use. They say Steam Support refused to remove the ban, but no verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/k1dooh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c87dd0ac80d19b05eb48","publication_date":"2020-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc24244754","original_id":"jnvyvn","tier":"B","category":"HACK_THEFT","title":"Just had a friend contact me to click on a link, but the friend was on discord with me and NOT sending me those messages?","summary":"A friend's Steam account appeared compromised and sent the user a suspicious NSFW phishing link, with friend-list inconsistencies suggesting unauthorized access. No Steam Support reply is quoted or described beyond the user advising the friend to contact support.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/jnvyvn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e65c845b5a140759688","publication_date":"2020-11-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4719d8f5ad","original_id":"jfx0wq","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Banned for cheats","summary":"The user says their second Steam account was banned for cheating, which they deny, and that Steam Support has not answered their appeal for a month. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/jfx0wq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a88ad3a0b7c2541d7b62","publication_date":"2020-10-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8bbafcb142","original_id":"jewl6m","tier":"B","category":"API_KEY_THEFT","title":"Every tradable item in my inventory was stolen by bot accounts","summary":"User returned after six months unable to log in and found all tradable items stolen through trades with bot accounts on August 10, despite having Steam Guard mobile authentication and receiving no trade confirmations. They reported the accounts to Steam Support and are asking what to do next; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/jewl6m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5fd2abb6a3ae6999c26c","publication_date":"2020-10-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d99631edf0","original_id":"r0ch27","tier":"B","category":"RESTORE_REFUSED","title":"Steam, the hack-friendly Land","summary":"The user says their Steam account was hacked, items were sold on the Community Market for far below value, and wallet funds were taken via market purchases. They claim Steam Support refused to act because Community Market transactions are final.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/r0ch27/","source_host":"www.reddit.com","source_status":"public_url","source_group":"139d7e0ddf141f094a2d","publication_date":"2021-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f20ddb1346","original_id":"pr2u04","tier":"B","category":"BAN_NO_REASON","title":"My account was banned for 10 years ubelievably unfair","summary":"The user reports a 10-year Steam/Dota account ban for boosting/smurfing, claims it is unfair, and asks Valve to investigate. They say Steam Support has not sent any replies; no Steam Support quote is included.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/pr2u04/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e6a10de8895dbb3d2bb6","publication_date":"2021-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-887de39745","original_id":"zughef","tier":"B","category":"BAN_NO_REASON","title":"Ban Appeal","summary":"The user says they were mistakenly suspected of cheating and posts a ban appeal with their Steam ID, email, and screenshots. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/zughef/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92d44748850e48f5690e","publication_date":"2022-12-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4af76118df","original_id":"z9o3xf","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Dota phone association problem","summary":"User had Steam Support remove an old phone number after their SIM was disabled, but when adding a newly purchased number the account shows an association error. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/z9o3xf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f71b904d3ad80d4a71ae","publication_date":"2022-12-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d02cce2ec1","original_id":"z2xrvk","tier":"B","category":"RESTORE_REFUSED","title":"someone managed to hack my steam account","summary":"User reports their Steam account was hacked despite Steam Guard; wallet funds and many CS:GO skins were used/sold without mobile confirmations. They say Steam Support suggested malware/enabling Steam Guard and claimed they could not restore the items or money.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/z2xrvk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cac1b34e5488420ec9b4","publication_date":"2022-11-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30729737a7","original_id":"ynj1qn","tier":"B","category":"HACK_THEFT","title":"Please Help","summary":"The user says most of their tradeable Dota 2 items were stolen after joining a fake tournament Discord and providing their Friend UID, with items moved to Bot#41 and DarkFire. They report submitting Steam Support reports daily for a month without feedback, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ynj1qn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0f0d51ee47cf3e9720c","publication_date":"2022-11-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f787a797d1","original_id":"ye48rz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Bug #gift_error","summary":"The user has received a #gift_error since October 17 and tried multiple troubleshooting steps. They contacted Steam Support, which asked who they wanted to send gifts to and then allegedly ignored them.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ye48rz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bfb5565168aaa2074652","publication_date":"2022-10-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b05d3acad2","original_id":"y8p36d","tier":"B","category":"BAN_NO_REASON","title":"Wrongful game ban","summary":"A Dota player was kicked from a match, given an abandon, and permanently banned without a specific reason beyond a template. They contacted Steam Support/Valve but only received a truncated template reply beginning “we have forw” and are seeking help getting unbanned.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/y8p36d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f6e1d5edb85273edc549","publication_date":"2022-10-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-71d5e8fac5","original_id":"xh15zs","tier":"B","category":"BAN_NO_REASON","title":"Banned till 2038 on my only account, don’t know what to do","summary":"User was banned until 2038 for alleged smurfing/third-party programs on a long-standing account. Steam Support reportedly sent template replies saying the account was flagged for smurfing and that such restrictions are not lifted, but the ban was later reversed as incorrectly applied.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/xh15zs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72b2d32446bb6516c647","publication_date":"2022-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec3f0c2ee4","original_id":"xa6nun","tier":"B","category":"BAN_NO_REASON","title":"Steam Support / Over watch Extremely Disappointing.","summary":"The user says they were phished by a fake Steam Admin after accepting a tournament-team invite, then found their Dota 2 account banned for not accepting matches for a week. They contacted Steam Support but the post does not include any actual reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/xa6nun/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b35a457c7a3f89a25c80","publication_date":"2022-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-629ef3869c","original_id":"w0biuu","tier":"B","category":"BAN_NO_REASON","title":"vac ban dota 2","summary":"User reports a VAC ban on a long-used Dota 2 account and denies cheating or boosting, suspecting it may be related to a hacked email and attempted Steam account recovery. They say Steam Support does not respond or sends only standard/canned replies; no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/w0biuu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"52dfb954365d39e513bb","publication_date":"2022-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8da198505a","original_id":"17c13i3","tier":"B","category":"BAN_NO_REASON","title":"Unjustly Banned from Dota 2 after 15,000 Hours - Seeking Help","summary":"The user claims they were unfairly banned from Dota 2 for alleged cheating after 15,000 hours and says they have never cheated or received warnings. They contacted Steam/Dota 2 support but received no response or resolution and do not know the specific reason for the ban.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/17c13i3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"417e9d0cb4e524343b15","publication_date":"2023-10-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-254199d251","original_id":"174hsva","tier":"B","category":"BAN_NO_REASON","title":"Unjustifiably got sent to LP TWICE in the span of 20 games or so.","summary":"The user received Dota Low Priority penalties twice within about 20 games and believes they were unjustified based on low report counts. They say Steam Support refused to look into the issue, but the post does not quote any actual reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/174hsva/","source_host":"www.reddit.com","source_status":"public_url","source_group":"080dde8192677b30e043","publication_date":"2023-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82659ade96","original_id":"170j37w","tier":"B","category":"HACK_THEFT","title":"They want a \"Fan\" to vote their team. Is it a scam?","summary":"User describes a suspected Steam phishing scam involving a fake fan-vote site and a fraudulent Steam login link. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/170j37w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de05e17ee200d223168e","publication_date":"2023-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc7230dbd1","original_id":"16v4xx6","tier":"B","category":"RESTORE_REFUSED","title":"Worst Compendium ever. Valve return my money","summary":"The user bought a Dota 2 Compendium and upgraded version, was disappointed with the contents, and requested a refund. They say Steam Support refused the return/refund even though they understood there was a 48-hour in-game purchase return policy.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/16v4xx6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98929d23cd003ac0ca44","publication_date":"2023-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-daa5e01b3a","original_id":"16d5wd5","tier":"B","category":"BAN_NO_REASON","title":"10k behavior score account get banned for \"smurf\"","summary":"The user reports that their only ranked Dota 2 account was banned for 'smurf' despite having high behavior score and MMR. They submitted a Steam Support ticket but the post contains no actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/16d5wd5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6abc17efdf31fff46fc1","publication_date":"2023-09-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c0abbc98c","original_id":"1688big","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Me and my brother flagged for smurfing","summary":"The user and their brother were flagged for smurfing in Dota after swapping play on the same PC. The user wrote to Steam Support but received no answer, and the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1688big/","source_host":"www.reddit.com","source_status":"public_url","source_group":"476acd30720ed2470164","publication_date":"2023-09-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af8ded839e","original_id":"167m7x1","tier":"B","category":"BAN_NO_REASON","title":"Created(Main account) for myself and i got banned","summary":"The user says their original account was scammed a year ago and Steam Support did not resolve it, then they borrowed a friend's account and later created a new account that got banned. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/167m7x1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1ae0ba8b415f55fd208c","publication_date":"2023-09-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-17a9f60a06","original_id":"15prx25","tier":"B","category":"BAN_NO_REASON","title":"I've played over 15,000 hours and I've been unfairly banned","summary":"A Dota 2 player with over 15,000 hours says their account was banned by mistake after the anti-cheat update and claims Steam/Dota 2 support will not respond. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/15prx25/","source_host":"www.reddit.com","source_status":"public_url","source_group":"322ace82a7c33a556218","publication_date":"2023-08-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7cb5c27c3","original_id":"ko-clien-gyejeong-talchwi-2020","tier":"B","category":"HACK_THEFT","title":"스팀 계정 해킹에서 복구까지","summary":"The user's email was hacked, and the attacker created a new Steam account and changed the original account's email, locking the user out. After contacting Steam with the game purchase date, the user recovered the account within a day; no Steam Support reply is quoted.","quote":"","source_url":"https://www.clien.net/service/board/lecture/15271746","source_host":"www.clien.net","source_status":"public_url","source_group":"feee738b96237e1f3ad5","publication_date":"2020-08-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c915098a97","original_id":"pikabu-syn-levgor12","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Взломали аккаунт Steam и реакция на это техподдержки","summary":"The user's son's Steam account was hacked, with the password and email binding changed. The user asked Steam Support to restore access, but the recovery request was closed within minutes without any answer.","quote":"","source_url":"https://pikabu.ru/story/vzlomali_akkaunt_steam_i_reaktsiya_na_yeto_tekhpodderzhki_7428301","source_host":"pikabu.ru","source_status":"public_url","source_group":"47340b9d018fc92f4c8f","publication_date":"2020-05-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8dd89f814","original_id":"pikabu-doom-beta-phish","tier":"B","category":"HACK_THEFT","title":"Попалась на уловки мошенника. Доступ к бета тестированию как фишинговая ссылка (украли предметы Steam) - 03.12.24 02:35","summary":"The user fell for a phishing link disguised as a beta-testing invite, which gave a scammer access to their Steam account and led to Steam items being stolen. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://pikabu.ru/story/popalas_na_ulovki_moshennika_dostup_k_beta_testirovaniyu_kak_fishingovaya_ssyilka_ukrali_predmetyi_steam_12091612","source_host":"pikabu.ru","source_status":"public_url","source_group":"b359567045e21745bf95","publication_date":"2024-12-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e97d9f004","original_id":"pikabu-dotabuff-fake","tier":"B","category":"HACK_THEFT","title":"Украли предметы из steam","summary":"User was phished by a fake DotaBuff site, believes Steam items were stolen and are held by another profile, and says Steam Support cannot help; they ask the community to report the scammer. No actual Steam Support reply is quoted.","quote":"","source_url":"https://pikabu.ru/story/ukrali_predmetyi_iz_steam_8116474","source_host":"pikabu.ru","source_status":"public_url","source_group":"d936a15ab6e4c0e4d55c","publication_date":"2021-04-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d87129fb5","original_id":"pikabu-api-key-trade-swap","tier":"B","category":"API_KEY_THEFT","title":"Проблема Steam","summary":"The user reports that Steam trades are being cancelled and replaced by an impersonating scammer bot, likely due to a compromised Steam API key. They say they contacted Steam Support, but the post contains no quoted reply or action from Steam Support.","quote":"","source_url":"https://pikabu.ru/story/problema_steam_5609246","source_host":"pikabu.ru","source_status":"public_url","source_group":"169fbddf5c8067d79cee","publication_date":"2018-01-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7400ed2ae7","original_id":"pikabu-socinj-recovered","tier":"B","category":"HACK_THEFT","title":"Как меня развели на Steam аккаунт и как его восстановить? (ЧАСТЬ 1) - 16.11.23 15:31","summary":"The user describes a social engineering scam in which attackers rebound his Steam account to another email and phone, then deleted it; he says Steam Support restored access within a day. No actual Steam Support reply is quoted.","quote":"","source_url":"https://pikabu.ru/story/kak_menya_razveli_na_steam_akkaunt_i_kak_ego_vosstanovit_chast_1_10833343","source_host":"pikabu.ru","source_status":"public_url","source_group":"22d2c954c66dc4219f2b","publication_date":"2023-11-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-222cb4acea","original_id":"pikabu-yandex-mail-hijack","tier":"B","category":"RECOVERY_HIJACK","title":"Как у меня пытались отжать аккаунт в Steam","summary":"The user says his email was compromised and attackers contacted Steam Support to reset his Steam password, which was restored to them. No direct Steam Support reply is quoted.","quote":"","source_url":"https://pikabu.ru/story/kak_u_menya_pyitalis_otzhat_akkaunt_v_steam_3921962","source_host":"pikabu.ru","source_status":"public_url","source_group":"dd72485a80742898dbd8","publication_date":"2016-01-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05ee9892de","original_id":"stopgame-bombanulo-support","tier":"B","category":"HACK_THEFT","title":"Бомбануло. Steam Support.","summary":"The user's Steam account was stolen after their email was hacked, and the attacker changed the account email, phone number, and profile details. The user could not access Steam Support because verification emails for the support account never arrived; no actual Steam Support reply is quoted.","quote":"","source_url":"https://stopgame.ru/blogs/topic/64183/bombanulo_steam_support","source_host":"stopgame.ru","source_status":"public_url","source_group":"fe2a8ca8eddae091183f","publication_date":"2015-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc6cf41d11","original_id":"sc-tompearl-qr-exploit","tier":"B","category":"RESTORE_REFUSED","title":"How steam allowed a hacker to steal my 2.2K inventory","summary":"The user's Steam account was hijacked via Steam Guard QR-code login, and their inventory worth 2,200 Euros was stolen. Steam Support refused to restore the stolen items, citing their Item Restoration Policy.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/603022770850326320/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f9c717a5a053ec283f0e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2717a59d39","original_id":"sc-edza-tf2-faceit-phish","tier":"B","category":"HACK_THEFT","title":"HELP !! Profile hacked items stolen!","summary":"The user was phished through a fake Faceit/Steam Support verification process and lost TF2 items after sending them to an impersonator. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/597412189643891050/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e30c945047c09ff1833e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42fc443c00","original_id":"sc-rethink-policy-2025","tier":"B","category":"RESTORE_REFUSED","title":"It's Time to Rethink Valve's \"No Item Restoration\" Policy - It Hurts the Wrong People","summary":"The user lost valuable in-game items due to account compromise and says Steam Support refused to restore them, citing the policy against restoring items lost through successful trades or market transactions.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/604161436918223837/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fd0a0389d0fd73e31f0e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fcfe7f0da8","original_id":"sc-avicii-trade-glitch-ban","tier":"B","category":"HACK_THEFT","title":"Lost all my skins and now cant get them back because of a trade glitch and community ban","summary":"The user reports their Steam name and description were changed, community privileges were removed over a TOS/VPN issue, and their skins disappeared after a canceled trade. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2941371547505340060/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d2d7cdda21235ef44eed","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d99e7ae283","original_id":"sc-andytew-stolen-items","tier":"B","category":"HACK_THEFT","title":"Is there any way to get back my stolen items?","summary":"The user reports that their Steam account was hacked and their items were traded away without authorization. They ask whether Valve has ever restored stolen items; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3387a7b3ce","original_id":"sc-orhelina-dota-robbed","tier":"B","category":"HACK_THEFT","title":"I just got robbed. Is there anything to do?","summary":"The user found all their Dota 2 items gone after trades to an account named '.' with no profile link, suspects their account was hacked, and changed their Steam password. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6733519291687809018/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1af92a10ea404d39ec06","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3dfe9436b3","original_id":"sc-fockingslayer-ban-mistake","tier":"B","category":"BAN_NO_REASON","title":"Steam Communty Ban by mistake","summary":"The user reports receiving a Steam Community Ban after attempting a CS2 trade, believing it was a mistaken hack-related ban. No Steam Support reply is quoted or described.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4360117044323027386","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0e542789755bcfd6f43c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34361083d1","original_id":"4utllu","tier":"B","category":"BAN_NO_REASON","title":"VAC banned lifted true or not?","summary":"User reports receiving a VAC ban in Call of Duty: Black Ops 2 and suspects an accidentally left-open Cheat Engine trainer triggered it. They say Steam Support replied that it would stick to its rules and not lift the ban, but no verbatim support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/4utllu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc0b6ba861042c1cdca7","publication_date":"2016-07-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71ce462eb3","original_id":"fr6cpc","tier":"B","category":"HACK_THEFT","title":"Becareful of what happens to you Valve support sucks!","summary":"User says their Steam account was locked/taken after a friend falsely claimed they were duping, and they were directed to a Discord 'support' contact who asked them to process a $50 Steam key transaction through a bot with a promised refund. No verbatim Steam Support/Valve reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/fr6cpc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0bd9844fad6bb3c4cb7e","publication_date":"2020-03-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de03e7c8cd","original_id":"ej8alc","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"STOLEN ACCOUNT, THEN PLAYED ON IT WITH CHEATS, SUPPORT DOES NOT RESPOND FOR 2 MONTHS, NEED YOUR HELP","summary":"The user's Steam account was stolen through a phishing link, the attacker played with cheats, and the account received a VAC ban. The user says Steam Support has not responded for two months; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/ej8alc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d71c4cca1650847aca33","publication_date":"2020-01-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c89abff411","original_id":"o72kkv","tier":"B","category":"HACK_THEFT","title":"Ransom Scammer got me. Can't access Steam anymore. HELP!!!","summary":"The user's Steam account was stolen by a scammer impersonating a support employee, who changed the linked email and password. The user could not reach Steam Support but later updated that the account was recovered.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/o72kkv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1b310c2d6029cb8df8b5","publication_date":"2021-06-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42cf67dc61","original_id":"tj1yva","tier":"B","category":"BAN_NO_REASON","title":"[<3 UKRAINE <3] Valve banned me for 14 days from DotA's chat feature for promoting peace.","summary":"The user claims Valve gave them a 14-day ban from Dota 2 chat for posting a message promoting a peace group and opposing military service. No quoted Steam Support/Valve reply is included in the post.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/tj1yva/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9c2ab12c4925e8e50f8","publication_date":"2022-03-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-213e5ad487","original_id":"3uek7f","tier":"B","category":"HACK_THEFT","title":"The sorrow of the stolen treasures(Stolen items:( )","summary":"The user's Dota 2 items were stolen after clicking a link from a friend, and they contacted Valve Support. Later they edited the post to say the items were restored and thanked Jared from Valve Support.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3uek7f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e8b31de6bb85016be3f1","publication_date":"2015-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15852177ef","original_id":"3pn1hp","tier":"B","category":"HACK_THEFT","title":"Thanks Volvo, for telling me that stealing is normal thing","summary":"The user says their Steam account was hijacked and their inventory was sent away without email confirmation or Valve protection. They link a support chat image but do not include any verbatim Steam Support reply in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3pn1hp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f99ee9ed345582bf5c81","publication_date":"2015-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6759578978","original_id":"9pq6x1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Valve's anti-scamming policies and scam victim treatment worries me","summary":"User was scammed out of about $1300 worth of Dota 2 items in an elaborate trade scam and contacted Steam Support; after 72 hours, Steam Support had not responded.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/9pq6x1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"49b73e9c33272cef7185","publication_date":"2018-10-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b370ceeaa","original_id":"yt6ky9","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Why does everyone else except me get to sell their treasures?","summary":"The user could not trade 2020 immortal treasures while others could, and Steam Support reportedly said it would soon be fixed and tradeable. Only one treasure became tradable after a week, while the others remained locked as prices dropped.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/yt6ky9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e8eb3ca9a48ee4604a53","publication_date":"2022-11-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b9ed59acb","original_id":"pp_1oryaiz","tier":"B","category":"RESTORE_REFUSED","title":"L Steam Support","summary":"The user accidentally lost a professional killstreak and custom name/description on a Strange Professional Killstreak Rocket Launcher while trying to restore its name. Steam Support responded that they cannot restore the item.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/1oryaiz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2747766eb5edfc15fa5a","publication_date":"2025-11-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b723281f3","original_id":"pp_5hf4ql","tier":"B","category":"BAN_NO_REASON","title":"STEAM - Community ban for 23years for nothing + full evidences = BLOCK everywhere from steam support.","summary":"The user says they received a permanent Steam community ban after accepting a trade where the other person allegedly forgot to include their items, and claims Steam Support deleted their support account when they asked for alternatives. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/5hf4ql/","source_host":"www.reddit.com","source_status":"public_url","source_group":"699d157d130da318e998","publication_date":"2016-12-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-750d5fb7ea","original_id":"pp_3jkwa5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam suppot logic","summary":"The user complains that Steam Support is extremely slow to respond to tickets regarding account scams, waiting over a month while trade holds only protect items for 7 to 15 days.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3jkwa5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4091a1a5b2c24daadb08","publication_date":"2015-09-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de7e730613","original_id":"pp_3djxzs","tier":"B","category":"BAN_NO_REASON","title":"False Steam Trade Ban","summary":"A user complains about receiving a permanent trade ban after winning over $500 in skins on a betting site. They state that Steam Support ignored their evidence, provided a canned response via an external link, and closed forum threads without help.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3djxzs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5a518e2861eeeffe2203","publication_date":"2015-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-281ce06ea9","original_id":"pp_32smsp","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Is this really the only way trade bans can get lifted? Steam Support is useless.","summary":"The user was trade banned on 12 February with an inventory worth just over £1000, and their first Steam Support ticket was closed without resolution. They opened a new ticket in April and bumped it, but received no reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/32smsp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9982a5bdc303bc56bdc1","publication_date":"2015-04-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-89219f8435","original_id":"pp_1pfcn7w","tier":"B","category":"RESTORE_REFUSED","title":"Can we stop pretending Steam Support is actually good? Because my experience was a joke.","summary":"A user shares their personal experience of account compromise where a hacker bypassed 2FA, spent $115 on an unauthorized Dota 2 market item, and Steam Support refused to issue a refund, claiming malware and that all market transactions are final.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/1pfcn7w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f608312f02eaf626a955","publication_date":"2025-12-06","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4fee424b85","original_id":"pp_35sgzn","tier":"B","category":"HACK_THEFT","title":"What it feels like to have your Steam profile hacked","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/35sgzn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"621a08031557a673e5dc","publication_date":"2015-05-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c636b1681","original_id":"pp_7m7wbq","tier":"B","category":"HACK_THEFT","title":"F4M Blues for a BBC","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/eroticpenpals/comments/7m7wbq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dffb5f16f3655f3ea475","publication_date":"2017-12-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab7c50efb3","original_id":"pp_7m7un7","tier":"B","category":"HACK_THEFT","title":"F4M Blues for a BBC","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/AgeplayPenPals/comments/7m7un7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5af412ebe76cbe8c3304","publication_date":"2017-12-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c96b823249","original_id":"pp_8nk9or","tier":"B","category":"HACK_THEFT","title":"Rebellion's incompetent \"tech\" \"support\"","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/sniperelite/comments/8nk9or/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b67bf3a80dedae1a1fa7","publication_date":"2018-05-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a17c53980c","original_id":"pp_3fsb8z","tier":"B","category":"BAN_NO_REASON","title":"I got hacked on steam, Made a ticket and got for 23 years.","summary":"The user downloaded malicious software from a TeamSpeak link, resulting in the theft of £15 worth of CS:GO skins. After locking the account and contacting Steam Support, the user discovered the account was banned until January 2038.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3fsb8z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8dcb0ad09b65ef8db8c2","publication_date":"2015-08-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2178bbd652","original_id":"pp_ce3r4d","tier":"B","category":"HACK_THEFT","title":"SteamVR Update Thumbstick fix?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ValveIndex/comments/ce3r4d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5a6b48b5e74612658db","publication_date":"2019-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a56b4eab5","original_id":"pp_808dtw","tier":"B","category":"HACK_THEFT","title":"Steam support gives Boilerplate replies... Won a match that didn't count as a win or give xp.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/808dtw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"478b3f6679de5368a975","publication_date":"2018-02-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abeb7d6b2c","original_id":"pp_197ymvg","tier":"B","category":"RESTORE_REFUSED","title":"My ~$10k Steam inventory was stolen after an account hijacking and need legal counsel about what to do next","summary":"A user describes having their ~$10k inventory stolen following an account hijacking and is seeking legal counsel after receiving the standard refusal from Steam Support based on their item restoration policy.","quote":"","source_url":"https://www.reddit.com/r/legaladvice/comments/197ymvg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1ef85d47d8c5de265fe","publication_date":"2024-01-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dad6e16be2","original_id":"pp_1sbtj47","tier":"B","category":"HACK_THEFT","title":"My Steam Deck Odyssey (warning: it's a long story)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/1sbtj47/","source_host":"www.reddit.com","source_status":"public_url","source_group":"61b4155653a7370a6b9b","publication_date":"2026-04-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fd290f223","original_id":"pp_1ro2n0y","tier":"B","category":"RECOVERY_HIJACK","title":"Locked out of my Steam account for years, €1700 in CS:GO cases just sitting there","summary":"The user is locked out of a 2013 Steam account because Steam Guard Mobile Authenticator requires a code, but their old phone, number, and email are gone. They say Steam Support repeatedly asks for a code and does not accept their ownership proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ro2n0y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15a18a54a975486a1766","publication_date":"2026-03-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef10bbb578","original_id":"pp_1l4cfxk","tier":"B","category":"HACK_THEFT","title":"20 Years on Steam, $2,500 Stolen, Zero Support","summary":"The user reports being scammed out of about $2,500 worth of CS2 skins and complains that Steam Support does nothing to help or restore the items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1l4cfxk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fffa3841477be35a15b7","publication_date":"2025-06-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bedf59d9a2","original_id":"pp_46nu58","tier":"B","category":"BAN_NO_REASON","title":"Account locked","summary":"A user describes how their account was locked for alleged credit card fraud and how Steam Support initially sent generic replies before promising an unlock after 90 days. Although the alert message expired, the user still does not have access to their account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/46nu58/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f51f9545f786955767b8","publication_date":"2016-02-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18355fde41","original_id":"pp_3w90hb","tier":"B","category":"HACK_THEFT","title":"Has Valve done anything right lately?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3w90hb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8982f53566d1bb14e3ba","publication_date":"2015-12-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-223a67ceeb","original_id":"pp_3ujwkq","tier":"B","category":"HACK_THEFT","title":"A Guide On Just Why Dota 2 Sucks","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3ujwkq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7474f8cfe52d06dbdbd9","publication_date":"2015-11-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c77034ef0","original_id":"pp_3ujw1l","tier":"B","category":"HACK_THEFT","title":"A Guide On Just Why Dota 2 Sucks","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3ujw1l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b7fa8bb3f56afe07a80c","publication_date":"2015-11-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70de299cce","original_id":"pp_3ujvyt","tier":"B","category":"HACK_THEFT","title":"A Guide On Just Why Dota 2 Sucks","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3ujvyt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"597871a8c7e3961b3915","publication_date":"2015-11-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b13a794f59","original_id":"pp_79dzi0","tier":"B","category":"HACK_THEFT","title":"Quick insights into the shortcomings of Dota","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/79dzi0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa2b640d5f04496548a5","publication_date":"2017-10-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00a11866b7","original_id":"pp_1m19ve7","tier":"B","category":"RESTORE_REFUSED","title":"Lost €400 worth of CS2 skins to a fake Faceit Discord bot. Steam confirmed hijack but won’t help","summary":"A user lost €400 worth of CS2 skins after falling for a fake Faceit Discord phishing bot. Steam Support confirmed the account hijack and trade redirection but refused to restore the stolen items.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1m19ve7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"afc3bd5636a9cf2c28dc","publication_date":"2025-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-429650245c","original_id":"pp_4s7hv4","tier":"B","category":"HACK_THEFT","title":"Casual should phase in gradually and be implemented along side Quick Play.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/4s7hv4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42b12fdce61171e11d47","publication_date":"2016-07-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dbb9995c2","original_id":"pp_45pipd","tier":"B","category":"HACK_THEFT","title":"Dota 2 $2500 Ragequit Moment - I am very very very stupid :(","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/45pipd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42941ef94d8846cf49d8","publication_date":"2016-02-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-168a89020b","original_id":"pp_6svdw7","tier":"B","category":"HACK_THEFT","title":"Spheris, decentralized application distribution platform.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/icocrypto/comments/6svdw7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"688285d45f81be69d6a9","publication_date":"2017-08-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f12263bbe6","original_id":"pp_6x2bc0","tier":"B","category":"HACK_THEFT","title":"Rockstar support ignoring problem.","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/gtaonline/comments/6x2bc0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"351f28e25d7a9f77648f","publication_date":"2017-08-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1569fd68d0","original_id":"pp_4as0f8","tier":"B","category":"RESTORE_REFUSED","title":"Steam's policy on skin theft needs to be changed.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4as0f8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"27099c60d23753924b01","publication_date":"2016-03-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ebf8878e26","original_id":"pp_1les9q5","tier":"B","category":"HACK_THEFT","title":"This is frustrating","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Helldivers/comments/1les9q5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a069c60416428ce188b","publication_date":"2025-06-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-965cf258d0","original_id":"pp_1s2sw5n","tier":"B","category":"HACK_THEFT","title":"G2A’s Post-Purchase “It’s an Account, Not a Key” Bomb... Seller World_of_games Still Said No Refund on an Untouched Item","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1s2sw5n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13c3c8329085492d03d4","publication_date":"2026-03-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92e0ca277e","original_id":"pp_362a6b","tier":"B","category":"HACK_THEFT","title":"Soooo my steam account was hacked.","summary":"A user describes how their Steam account was hacked, their email was unlinked without notification, and they are waiting to hear back from Steam Support while tracking their compromised profile online.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/362a6b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"359e960867592326a7b1","publication_date":"2015-05-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-842d9cb9f2","original_id":"pp_4emjrj","tier":"B","category":"HACK_THEFT","title":"SteamOS and Minecraft: a horrible experience (x-post from r/Steam)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamOS/comments/4emjrj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9c60faf59604593fb7d","publication_date":"2016-04-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4047271062","original_id":"pp_3ecv9m","tier":"B","category":"HACK_THEFT","title":"Computer hacked through remote access, over $30,000 in Steam items stolen","summary":"A user describes a remote access Trojan (RAT) attack where over $30,000 worth of items across six Steam accounts were stolen via compromised PC control and Chrome autofill. The user is asking the community for advice on whether Steam Support can help and if law enforcement should be contacted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3ecv9m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"141199fea0d1819c9344","publication_date":"2015-07-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40b91486fb","original_id":"pp_4dt2kh","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Steam allowing people to steal accounts","summary":"A user describes how Steam Support mistakenly unlocked their account after a hacker added a mobile authenticator, leading to the loss of $1,000 worth of items when support later refused to help.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4dt2kh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7e31782d819edaf3551","publication_date":"2016-04-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea553a2d6e","original_id":"pp_6jh51r","tier":"B","category":"HACK_THEFT","title":"[PC Server] [WP 6/17] **RAG CLUSTER** AegisAlliance | PvP | 5XP/5G/15T/10H/10M | Increased Crafting Speed | QoL Mods | Custom Drops | Active Admins | Zero Abuse | New Player Friendly","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SurviveTogether/comments/6jh51r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a84fa14a016d2d47ce0b","publication_date":"2017-06-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9009e23525","original_id":"pp_1v082m7","tier":"B","category":"HACK_THEFT","title":"Diablo III Infinite Edition — A Premium Offline Diablo Powered by Diablo Immortal’s PvE Content Pipeline","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/diablo3/comments/1v082m7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a3c2c8980616f66c363e","publication_date":"2026-07-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1186175dcb","original_id":"pp_1v081m1","tier":"B","category":"HACK_THEFT","title":"Diablo III Infinite Edition — A Premium Offline Diablo Powered by Diablo Immortal’s PvE Content Pipeline","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Diablo/comments/1v081m1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c5db911c08567abd22f","publication_date":"2026-07-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-51fc26c3be","original_id":"pp_1v07yrj","tier":"B","category":"HACK_THEFT","title":"Proposal: Diablo III Infinite Edition — A Premium Offline Diablo Powered by Diablo Immortal’s PvE Content Pipeline","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/diablo3/comments/1v07yrj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a67c8efb38a2cfbb057a","publication_date":"2026-07-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d4829fd00","original_id":"pp_1t9zibz","tier":"B","category":"HACK_THEFT","title":"Top Asian Industrial Valve Manufacturers\nRated by European Buyers in 2026","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/MechanicalEngineering/comments/1t9zibz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"356a4ea16871d7104fcc","publication_date":"2026-05-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33ba68e785","original_id":"pp_3h22vl","tier":"B","category":"HACK_THEFT","title":"We Had a promess , time to see if it is going to be fullfilled","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3h22vl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2760cd5407f427297a19","publication_date":"2015-08-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2086ecf7b9","original_id":"pp_551x6q","tier":"B","category":"HACK_THEFT","title":"Future paid DLC's, Missing MP AND MUCH MORE! ....","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/NoMansSkyTheGame/comments/551x6q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f043b425f84c2dae7ba","publication_date":"2016-09-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad72d891b8","original_id":"pp_eybja8","tier":"B","category":"HACK_THEFT","title":"Valve - Im filing a complaint with FTC and Attorney General","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/eybja8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e24c6da1cc7188ebe3ca","publication_date":"2020-02-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0b3f544d7","original_id":"pp_63lsp5","tier":"B","category":"HACK_THEFT","title":"If Valve wants to foster SteamOS adoption, they should be focusing on Handhelds, not Desktops or \"Console PCs\"","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamController/comments/63lsp5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d8e18db8232fe733586a","publication_date":"2017-04-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c57a279e0f","original_id":"pp_4fx29g","tier":"B","category":"HACK_THEFT","title":"Prime Account is a good idea but what about ?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4fx29g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"439805be06b25836788a","publication_date":"2016-04-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb824b508c","original_id":"pp_879sov","tier":"B","category":"HACK_THEFT","title":"Simple way to fix MM","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/879sov/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad6d693748e30f15871a","publication_date":"2018-03-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-478909a092","original_id":"pp_1n7hx2p","tier":"B","category":"RECOVERY_HIJACK","title":"dissapointed in steam","summary":"A user expresses disappointment that Steam Support refused to recover their old account because they lacked historical proof of ownership such as PayPal receipts or CD keys, ultimately closing their ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1n7hx2p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"39988704cb457c9bcdda","publication_date":"2025-09-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43b546bc5b","original_id":"pp_7g7vvu","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Cities in Motion 2 Collection, The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide,S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7g7vvu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"043d595c4a8088ca745f","publication_date":"2017-11-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c70a1f1eb7","original_id":"pp_7ei2ej","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Cities in Motion 2 Collection, The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide,S.T.A.L.K.E.R)(Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7ei2ej/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ededba16e6b1ce0c5646","publication_date":"2017-11-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99f5412845","original_id":"pp_7dkda8","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) (Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7dkda8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d0326df1eb655dc0bcb9","publication_date":"2017-11-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb964e5f44","original_id":"pp_7czmgb","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (The Turing Test, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7czmgb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e031fb57265948534ca","publication_date":"2017-11-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee32bceef4","original_id":"pp_7c98qx","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Rise & Shine, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) (Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7c98qx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"107d26c24a340333a9a1","publication_date":"2017-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ac04d5280","original_id":"pp_7c2kmi","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Rise & Shine, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/7c2kmi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1a22497d3ce6337018c7","publication_date":"2017-11-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1584d43469","original_id":"pp_7c0v83","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Rise & Shine, One Piece Pirate Warriors 3, Neptunia Re;Birth1 Complete, Vermintide, Sherlock Holmes, S.T.A.L.K.E.R) (Steam) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GameTrade/comments/7c0v83/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb63abca7622d990193a","publication_date":"2017-11-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-748b9b067b","original_id":"pp_7bp1nj","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Humble Day of the Devs (some), Humble Strategy Simulator (some)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/7bp1nj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1890e519c21ed48dfa6","publication_date":"2017-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5467c93c82","original_id":"pp_79jltl","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/79jltl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cba7cf14d824c972f16c","publication_date":"2017-10-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d782d5bea0","original_id":"pp_79jlqw","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Mighty No.9, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/79jlqw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1fa83307fc7b5e88fad","publication_date":"2017-10-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c7435be2b","original_id":"pp_78ym5c","tier":"B","category":"HACK_THEFT","title":"[Store] +200 Games (Sherlock Holmes: The Devil's Daughter,S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/78ym5c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"706508bd6499161bf758","publication_date":"2017-10-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91d6db46ab","original_id":"pp_78dt4o","tier":"B","category":"HACK_THEFT","title":"[H] Games (Steam, Origin, Telltale, etc) + DLC [W] Rise of the Tomb Raider, Borderlands: The Pre-Sequel, Offers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/78dt4o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"075fff71254ee402acd4","publication_date":"2017-10-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e27594aeba","original_id":"pp_783161","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/783161/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09d3cfd710474d633a22","publication_date":"2017-10-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f56d79d7e2","original_id":"pp_77nkge","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (Sherlock Holmes: The Devil's Daughter, S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/77nkge/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08820bd4c0fce5cc80f4","publication_date":"2017-10-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31bcf4b874","original_id":"pp_77fdve","tier":"B","category":"HACK_THEFT","title":"[H]+200 Games (S.T.A.L.K.E.R, Escapists Complete, Neptunia Re;Birth1 Complete, Legend of Heroes: Trails in the Sky, Vermintide) [W] Paypal (from 1$ each)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/indiegameswap/comments/77fdve/","source_host":"www.reddit.com","source_status":"public_url","source_group":"571bfdcd0dea98169c02","publication_date":"2017-10-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66fd23b486","original_id":"pp_5rhxqg","tier":"B","category":"BAN_NO_REASON","title":"[FS] Steam Account worth 180E want 90E+ LVL 10 Vac banned COD:BO2","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5rhxqg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b8229439ca9c19e48a6","publication_date":"2017-02-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76ba250ef7","original_id":"pp_3oxuf4","tier":"B","category":"HACK_THEFT","title":"Need some help. account hijacked.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/3oxuf4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"471c70e8ae87ffaae7bc","publication_date":"2015-10-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-59f34b46e6","original_id":"pp_1uzl3qe","tier":"B","category":"HACK_THEFT","title":"Does BF6 really need Fortnite-level of player numbers?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Battlefield/comments/1uzl3qe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0cf6ed676dc96529696a","publication_date":"2026-07-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55c1c21fbb","original_id":"pp_1tpo7wt","tier":"B","category":"HACK_THEFT","title":"If the Steam Machine is $1,100+, the $1,400 Framework Desktop is a no-brainer","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/steammachine/comments/1tpo7wt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c08c31bae2bfa239aba5","publication_date":"2026-05-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10118ed5aa","original_id":"pp_72jlfi","tier":"B","category":"HACK_THEFT","title":"I have dropped 400 mmr, 4.2k straight down to 3.8k mmr. I was diagnosed with depression. Help me.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/learndota2/comments/72jlfi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3dddf954469828e68766","publication_date":"2017-09-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3893619461","original_id":"pp_8zya9n","tier":"B","category":"HACK_THEFT","title":"IL2 Sturmovik: Battle of Stalingrad now has a 'Mixed' score on Steam due to the sudden mass deleting of keys of thousands of customers","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/truegaming/comments/8zya9n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc3cdad3a4b4ba1a6fc6","publication_date":"2018-07-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-318470f906","original_id":"pp_8zy8xk","tier":"B","category":"HACK_THEFT","title":"IL2 Sturmovik: Battle of Stalingrad now has a 'Mixed' score on Steam due to the sudden mass deleting of keys of thousands of customers","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/pcgaming/comments/8zy8xk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8dcdea1f7b12a5bac590","publication_date":"2018-07-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7bff5ec001","original_id":"pp_opjzqe","tier":"B","category":"HACK_THEFT","title":"Realistic grievances","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/opjzqe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1da964c3709dc3762a4","publication_date":"2021-07-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f737907a68","original_id":"pp_1nj5s2n","tier":"B","category":"HACK_THEFT","title":"Knife stolen by this individual.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1nj5s2n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"82648c836e5353896294","publication_date":"2025-09-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7852a108a6","original_id":"pp_1nj5rf4","tier":"B","category":"HACK_THEFT","title":"Knife stolen by this individual.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/AnomalyXd/comments/1nj5rf4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c8e1c8339e44aa1a1972","publication_date":"2025-09-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2cb610bf84","original_id":"pp_1nj5pim","tier":"B","category":"HACK_THEFT","title":"Knife stolen by this individual.","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1nj5pim/","source_host":"www.reddit.com","source_status":"public_url","source_group":"561989e8bfe2c33d459a","publication_date":"2025-09-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d73615922e","original_id":"pp_1qvhmdi","tier":"B","category":"HACK_THEFT","title":"I got scammed","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1qvhmdi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7cad7cc896c8af33fe77","publication_date":"2026-02-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44b68c1408","original_id":"pp_1rt5mai","tier":"B","category":"HACK_THEFT","title":"Bungie blocked me for being Russian. In ARC Raiders, nobody cares where I'm from. Why the difference?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/marathons/comments/1rt5mai/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8686ef0a76eaff4cdc57","publication_date":"2026-03-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e93c3692b8","original_id":"pp_1q5nymf","tier":"B","category":"HACK_THEFT","title":"I got permamently banned for toxicity.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1q5nymf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a459baa35d4e5e53ab15","publication_date":"2026-01-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66449ea7fd","original_id":"pp_qzrk6l","tier":"B","category":"HACK_THEFT","title":"Steam/Pearl Abyss taking my money and not giving me currency?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/blackdesertonline/comments/qzrk6l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5a2632491a6f162ab26f","publication_date":"2021-11-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-766f8f6aaa","original_id":"pp_1ognql6","tier":"B","category":"API_KEY_THEFT","title":"Account Locked","summary":"A screenshot of a Steam profile summary altered by an attacker during an API key or session hijack scam. The text in German falsely claims that Steam Support set the profile to private due to suspicious access, attempting to trick the account owner.","quote":"","source_url":"https://www.reddit.com/r/counterstrike2/comments/1ognql6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9adccac662d4e2116280","publication_date":"2025-10-26","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b786467934","original_id":"pp_770pcy","tier":"B","category":"HACK_THEFT","title":"[Request][Steam] Fallout 4","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/770pcy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e92027e2fb93d746cf8","publication_date":"2017-10-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13ab38c1fc","original_id":"pp_675rh3","tier":"B","category":"HACK_THEFT","title":"Mr. Knightwolf full \"PC/Steam\" informative review! :)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Skyforge/comments/675rh3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0609c456d251ae2c00ce","publication_date":"2017-04-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-995ff6655e","original_id":"pp_5jy3nh","tier":"B","category":"HACK_THEFT","title":"Companies force people into piracy by treating their customers like shit with draconian refund practices.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Piracy/comments/5jy3nh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d411970039dadfa0397","publication_date":"2016-12-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5bb72e0b26","original_id":"pp_5jxgbt","tier":"B","category":"HACK_THEFT","title":"Please help me. Hirez refuses to follow steam policy so I contacted Gabe newell","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Paladins/comments/5jxgbt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a35a9cbf6da8cdb0be95","publication_date":"2016-12-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d2e88aadb","original_id":"pp_3axxkz","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM] Rust","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/3axxkz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e072fa16e9db338ed5dc","publication_date":"2015-06-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01e2ca1825","original_id":"pp_39a2lu","tier":"B","category":"HACK_THEFT","title":"FFXIV copy from G2A, where should i pre-order heavensward?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ffxiv/comments/39a2lu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"70efa610c82420d2b1df","publication_date":"2015-06-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b46b1d7d9","original_id":"pp_37vryh","tier":"B","category":"HACK_THEFT","title":"[REQUEST][STEAM] Rust","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GiftofGames/comments/37vryh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35d33ca590eea19f9ec8","publication_date":"2015-05-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-276e9250bf","original_id":"pp_14wi3f3","tier":"B","category":"HACK_THEFT","title":"Returning player, please help with Steam","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/ffxiv/comments/14wi3f3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"759f4479f9ce3e9c2f4f","publication_date":"2023-07-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99d56f8080","original_id":"pp_5i62zb","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5i62zb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66e17ceaa1d74d2c9d73","publication_date":"2016-12-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c32bad3bd","original_id":"pp_5i1nag","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5i1nag/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0363d3579d2820a8fc1e","publication_date":"2016-12-13","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be0abfc5a6","original_id":"pp_5i150n","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5i150n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c8ccb4a148ef3707ebb7","publication_date":"2016-12-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c018865d8f","original_id":"pp_5i11c9","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5i11c9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8d118e6ef526b92825c","publication_date":"2016-12-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eed93c59e8","original_id":"pp_5hveqn","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5hveqn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c34c447612a44df6576","publication_date":"2016-12-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57db35ee4e","original_id":"pp_5hooea","tier":"B","category":"HACK_THEFT","title":"[FS] ($12) LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5hooea/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b7020b48478ae1b7f5bc","publication_date":"2016-12-11","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-400f65ae0a","original_id":"pp_5h4q1c","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5h4q1c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f16c535bc6402c1360c5","publication_date":"2016-12-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-451cb1abad","original_id":"pp_5h4693","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5h4693/","source_host":"www.reddit.com","source_status":"public_url","source_group":"50eee165587822ad09fa","publication_date":"2016-12-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce444faf65","original_id":"pp_5h3k6q","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5h3k6q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad8e1ca3d3ee7ec3ccd0","publication_date":"2016-12-08","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f716ee2b4c","original_id":"pp_5gogqf","tier":"B","category":"HACK_THEFT","title":"[FS] LEM account, 20 wins in CS:GO [W] Paypal, steam gift card, etc.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/5gogqf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"290dc2697596c6d2dcc0","publication_date":"2016-12-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3ce8695e2","original_id":"pp_56mkr9","tier":"B","category":"RECOVERY_HIJACK","title":"[FS] Worth: 1300$, asking for 280$ VAC CLEAN, LEVEL 50, 7 years old account","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamAccountsForSale/comments/56mkr9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"537b0f90fb0702dfa029","publication_date":"2016-10-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa37d6c181","original_id":"pp_7t2gqo","tier":"B","category":"BAN_NO_REASON","title":"I was VAC banned...?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/7t2gqo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1a949eb76881c9d6c6ed","publication_date":"2018-01-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-874f21c47a","original_id":"pp_h9t4l9","tier":"B","category":"HACK_THEFT","title":"Pay attention when doing PC Move or you might quit for good","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DestinyTheGame/comments/h9t4l9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ba3064b558a203da6c7","publication_date":"2020-06-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68438d9aa6","original_id":"pp_zly33w","tier":"B","category":"API_KEY_THEFT","title":"[H] PayPal, Cash App, Venmo [W] Steam US (direct or via GameStop trade-in credit)","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/giftcardexchange/comments/zly33w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1a17c493b479e9cf7a69","publication_date":"2022-12-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b375699b7","original_id":"pp_1pv5wm3","tier":"B","category":"HACK_THEFT","title":"Sunshine on Linux at 4K/60Hz","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/MoonlightStreaming/comments/1pv5wm3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22142181ed408613629c","publication_date":"2025-12-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f136e22f72","original_id":"pp_3e01tq","tier":"B","category":"BAN_NO_REASON","title":"[Question] Steam account hacked by Sheikh bin Dhiyab Al Nahyan","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3e01tq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c60a223e6085176a68d6","publication_date":"2015-07-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b24f440755","original_id":"pp_14p4fi2","tier":"B","category":"BAN_NO_REASON","title":"My account got hijacked and all of my CS:GO items are in a hacker's alt account.","summary":"A fraudulent phishing message impersonating Steam Support, claiming that user '[JACKY_RALLY]' has been blocked during an investigation by a fictitious agent named 'John Williams'. The scam threatens automatic account wiping unless the target opens a chat with the attacker within two days.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/14p4fi2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c60beca1bc28ae64802","publication_date":"2023-07-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9eeba1dc8e","original_id":"pp_3ilkum","tier":"B","category":"HACK_THEFT","title":"[Guide] Securing your Steam Account and defending against hacks","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3ilkum/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18eddfeb2d1b97eae8a9","publication_date":"2015-08-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a94ff285ef","original_id":"pp_1rw14v0","tier":"B","category":"HACK_THEFT","title":"Kogama on Steam: Debunking the Virus Myths – Full Truth About This Rare Minecraft Legacy Edition Port","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Minecraftlegacymode/comments/1rw14v0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8957def1437b61effb23","publication_date":"2026-03-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65faf33200","original_id":"pp_32rodd","tier":"B","category":"HACK_THEFT","title":"My Battle With Rockstar Support","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GTAV/comments/32rodd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46616f3cb81910d1bfae","publication_date":"2015-04-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd5eb55ed9","original_id":"pp_1wc8pd","tier":"B","category":"HACK_THEFT","title":"Steam Support Ticket closed after 2 hours of being submitted, with no word as to why. Worst customer support I've ever dealt with.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1wc8pd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"527c07a72e5ef34a3bd9","publication_date":"2014-01-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f260b4829","original_id":"pp_8fjlkj","tier":"B","category":"HACK_THEFT","title":"Something's interfering with VAC?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/8fjlkj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bdf6e334a72946e3d58d","publication_date":"2018-04-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3316bb8a9","original_id":"pp_893lfg","tier":"B","category":"HACK_THEFT","title":"Pyro is broken- Here's my drastic change-set to try to fix it.","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/893lfg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"478836051e009b7f7681","publication_date":"2018-04-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da81bb3b41","original_id":"pp_6qu68s","tier":"B","category":"HACK_THEFT","title":"So apparently support doesn't care and the report system is broken, so r/dota2 will be my last resort","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6qu68s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06f9cf695ffb0feb2af3","publication_date":"2017-08-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c87810d1a3","original_id":"pp_427eqg","tier":"B","category":"HACK_THEFT","title":"An issue with your computer is blocking the VAC system. You cannot play on secure servers.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/427eqg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ec170e30dc46bef4a45","publication_date":"2016-01-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9aee2de8a2","original_id":"pp_1ggioce","tier":"B","category":"HACK_THEFT","title":"Steam Deck SSD Upgrade and Reimaging PSA","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/1ggioce/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e75e396c4f417b043f42","publication_date":"2024-10-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e8c0d0604","original_id":"pp_95q461","tier":"B","category":"HACK_THEFT","title":"Is the website Steam Card Delivery Legit ?","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/95q461/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3904aaa74eb8c2bf9fdb","publication_date":"2018-08-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-857853a04b","original_id":"pp_60zqef","tier":"B","category":"BAN_NO_REASON","title":"Auction Permanently VAC'd CSGO Skins","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/60zqef/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1bffc2eb1cb185997611","publication_date":"2017-03-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6805342f97","original_id":"pp_4azlal","tier":"B","category":"HACK_THEFT","title":"[STORE] Bettables, Arcana, Immortals [W] Paypal","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/4azlal/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c287a96e94b1539ab970","publication_date":"2016-03-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a33ab87dc8","original_id":"pp_48uwp6","tier":"B","category":"HACK_THEFT","title":"[STORE] Bettables, Arcana, Immortals [W] Paypal","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/48uwp6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d54350eff2ec4b2b7856","publication_date":"2016-03-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e6986843e","original_id":"ext_cens_5de539b308d112","tier":"B","category":"HACK_THEFT","title":"How long have these scams been around that instead of saying \"Your discord account has been reported\" use your steam account?","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/gallery/1ilinqz","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb2df631451d4cc057d4","publication_date":"2025-02-09","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d99de923d5","original_id":"ext_cens_522c964d96bac5","tier":"B","category":"HACK_THEFT","title":"New steam scam!!! Please see!","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/gallery/1jvk8h8","source_host":"www.reddit.com","source_status":"public_url","source_group":"10a62f7f1bdfc4731317","publication_date":"2025-04-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-89cdc5d37f","original_id":"ext_cens_339f4c31bb68de","tier":"B","category":"HACK_THEFT","title":"Respect the Twelfth Doctor (Doctor Who)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/respectthreads/comments/1jvxpt3/respect_the_twelfth_doctor_doctor_who/","source_host":"www.reddit.com","source_status":"public_url","source_group":"40706013b35e35526101","publication_date":"2025-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5411b1a6d6","original_id":"ext_cens_473f505c08a16d","tier":"B","category":"HACK_THEFT","title":"Unite the Right and the “very fine people hoax”: What happened and what was said Part 1","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Destiny/comments/1k9ctjv/unite_the_right_and_the_very_fine_people_hoax/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09c6f0f58c1913eddd3b","publication_date":"2025-04-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-046763cdd0","original_id":"si_56228842148683","tier":"B","category":"HACK_THEFT","title":"Steam Support When You Got Hacked | TikTok","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/steam-support-when-you-got-hacked","source_host":"www.tiktok.com","source_status":"public_url","source_group":"1678d3e9b806c3b7a271","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f1b0bde22","original_id":"si_45845433223841","tier":"B","category":"HACK_THEFT","title":"Steam Support Return Account | TikTok","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/steam-support-return-account","source_host":"www.tiktok.com","source_status":"public_url","source_group":"4c8e0ac899d3dac9acd3","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0b7a819f3","original_id":"si_72895239601356","tier":"B","category":"HACK_THEFT","title":"What Should I Include In My Support Ticket? – 2K Support","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://support.2k.com/hc/en-us/articles/204338213-What-Should-I-Include-In-My-Support-Ticket","source_host":"support.2k.com","source_status":"public_url","source_group":"f8d6bb377534037073bb","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab5300ac75","original_id":"si_90375613690393","tier":"B","category":"HACK_THEFT","title":"Doloc Town Guide | Beginner Tips and Tricks | TechRaptor","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://techraptor.net/gaming/guides/doloc-town-guide-beginner-tips-and-tricks","source_host":"techraptor.net","source_status":"public_url","source_group":"b235e8d8d57dcc1d8538","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-839db66c93","original_id":"si_85792978457810","tier":"B","category":"HACK_THEFT","title":"Cardboard Alchemists | cardboardalchemists.com, There's a $1,000 1st  Edition holo Gengar inside this sealed pack, but he refuses to open it.  Would you preserve it or take the Gengar?, Watch The Full","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/reel/Deh8glvDXj_/","source_host":"www.instagram.com","source_status":"public_url","source_group":"d7d99b49b27bb4e0162c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-463560ef0e","original_id":"si_61682503930941","tier":"B","category":"HACK_THEFT","title":"Our story game “Lost & Found: A This Bed We Made Story” lets you work as a  stewardess 🧹 #cozygame #cleaning #cozygaming #relaxinggame #cozygamergirl","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/reel/DehsUWeShdZ/","source_host":"www.instagram.com","source_status":"public_url","source_group":"ebe3dd1855e9bb9500f5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7c49890df","original_id":"si_47619768518644","tier":"B","category":"HACK_THEFT","title":"LG Help & Customer Support | LG Canada","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.lg.com/ca_en/support/?srsltid=AU7gw4Xa07ZK2A532fpSIFHTVc2Qr5oJ5tF3EyObeHGzRQZn95l3mbMs","source_host":"www.lg.com","source_status":"public_url","source_group":"a590e5ed017973184d4d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f41e529f3","original_id":"si_30701440153406","tier":"B","category":"HACK_THEFT","title":"My Votes Explained | Representative Claudia Tenney","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://tenney.house.gov/about/my-votes-explained","source_host":"tenney.house.gov","source_status":"public_url","source_group":"de0e4378d4dfc3a76d4b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3c46c304d","original_id":"si_68330529270512","tier":"B","category":"HACK_THEFT","title":"Eureka - San Francisco Maritime National Historical Park (U.S. National  Park Service)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.nps.gov/safr/learn/historyculture/eureka.htm","source_host":"www.nps.gov","source_status":"public_url","source_group":"fdbf0904f84e12e30951","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb02b83b36","original_id":"si_24617659716525","tier":"B","category":"HACK_THEFT","title":"FREE international travel with the Deutschlandticket - SAVE 🚝✨ these  travel routes before the summer is over … 🌞, It’s NOT too late for a  summer rail adventure 😎 - so make sure to take note of these","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/reel/DcPJlwlsNhO/","source_host":"www.instagram.com","source_status":"public_url","source_group":"6e6072eaf68c41325b4b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44ad4bd4c9","original_id":"si_30194534255843","tier":"B","category":"HACK_THEFT","title":"Holy vibe-coded slop\" — Total War: SHOGUN 2's remake is a Steam disaster,  and players are certain that AI upscaling was never disclosed","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://tech.yahoo.com/gaming/articles/holy-vibe-coded-slop-total-144238379.html","source_host":"tech.yahoo.com","source_status":"public_url","source_group":"3fbbd1ead529458d7a25","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-335ba1d4ca","original_id":"si_22470454264083","tier":"B","category":"HACK_THEFT","title":"Why You Want Homeland Level 14 in Aniimo: A Guide & Tips","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/@luckydepresso/video/7694353596447477025","source_host":"www.tiktok.com","source_status":"public_url","source_group":"b535941ab7c8f6b92b96","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14c11ff33e","original_id":"si_46195083146450","tier":"B","category":"HACK_THEFT","title":"STScI Timeline | STScI","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.stsci.edu/who-we-are/our-history/stsci-timeline","source_host":"www.stsci.edu","source_status":"public_url","source_group":"c47a428a1fbd00d932af","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bbb369a0d","original_id":"si_43263788224534","tier":"B","category":"HACK_THEFT","title":"Twill Double Flap Pocket Rolled Sleeve Utility Portofino Shirt | Express","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.express.com/clothing/women/twill-double-flap-pocket-rolled-sleeve-utility-portofino-shirt/pro/09702522","source_host":"www.express.com","source_status":"public_url","source_group":"652ea7596c599e57fc8c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-73e0474234","original_id":"si_76662280711079","tier":"B","category":"HACK_THEFT","title":"Home - Mt. Rainier Scenic Railroad","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://mtrainierrailroad.com/","source_host":"mtrainierrailroad.com","source_status":"public_url","source_group":"3997280b2ecd228bb8c6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1e2285dac","original_id":"si_12806420108764","tier":"B","category":"HACK_THEFT","title":"Steam Support Literally Robbed Me of $9,000 in CS2 Skins : r/SteamScams","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tdxif4/steam_support_literally_robbed_me_of_9000_in_cs2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"940f5cc7f5a1b338e0be","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa2ddc212e","original_id":"si_53045837723086","tier":"B","category":"HACK_THEFT","title":"Account hacked, all steam gifts lost","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.steamgifts.com/discussion/jpgth/account-hacked-all-steam-gifts-lost","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"e429b404bd82ce4f1785","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ded4f4e44e","original_id":"si_23762270363670","tier":"B","category":"HACK_THEFT","title":"Theft of in-game items\" Am ı getting scammed? : r/steamsupport","summary":"A scammer impersonating a Steam Support employee under the name 'Manager Steven' contacts the user in a direct chat. The impersonator claims the account is under fraud investigation following reports and threatens an account ban and item deletion unless the user complies.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1sh6vj4/theft_of_ingame_items_am_%C4%B1_getting_scammed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e7f701c0f671813ffe8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9510f59b9c","original_id":"si_65932742507460","tier":"B","category":"HACK_THEFT","title":"Steam Community :: Guide :: How to write a Steam Support ticket [OUTDATED]","summary":"A user submitted a Steam Support ticket on April 19, 2013, reporting that their account was hijacked following an interaction on a trading thread. The hijacker stole valuable TF2 items (including Earbuds and Unusual hats) and made an unauthorized Dota 2 item purchase. The screenshot displays only the user's initial support message without any response from Valve.","quote":"","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=262920173","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ad268b34aa265b597642","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-24809723d9","original_id":"si_11515204637814","tier":"B","category":"RESTORE_REFUSED","title":"How to Disable Steam Trade Confirmation [OLD]","summary":"A Steam client warning dialog displayed when attempting to disable trade confirmation emails. The prompt states that disabling trade confirmations forfeits any future Steam Support assistance in recovering stolen items for any reason.","quote":"","source_url":"https://www.youtube.com/watch?v=U7j1AGK-nRQ","source_host":"www.youtube.com","source_status":"public_url","source_group":"971b2218fa52527c6860","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ea121e28fe","original_id":"si_37430799238724","tier":"B","category":"HACK_THEFT","title":"Steam Support Response Email | TikTok","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/steam-support-response-email","source_host":"www.tiktok.com","source_status":"public_url","source_group":"a158024739f0fcd140c9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a595b1028","original_id":"si_57957118868141","tier":"B","category":"HACK_THEFT","title":"I read this comment and this is how I pictured it in practice? Is there a  crossover between Steam sales and scammer bye byes? Probably not, but  here's what Steam Customer Air","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/reel/DYnFEb5JPtM/","source_host":"www.instagram.com","source_status":"public_url","source_group":"d75c3fa39678d4457dff","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5436416592","original_id":"si_38944871460730","tier":"B","category":"HACK_THEFT","title":"Steam Support Response Account | TikTok","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/steam-support-response-account","source_host":"www.tiktok.com","source_status":"public_url","source_group":"2af24c0459834e6f85f8","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9a09bb6f2","original_id":"si_41260212121672","tier":"B","category":"HACK_THEFT","title":"Steam Support (@Steam_Support) / X","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://x.com/Steam_Support","source_host":"x.com","source_status":"public_url","source_group":"1136bd8362b97edf0446","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ee2e788cab","original_id":"si_30805075866872","tier":"B","category":"HACK_THEFT","title":"Steam Support Response Example | TikTok","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/steam-support-response-example","source_host":"www.tiktok.com","source_status":"public_url","source_group":"bcd8b1903e7d0ade2262","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4c43d6ac8","original_id":"si_82069147549710","tier":"B","category":"HACK_THEFT","title":"Take-Two Interactive CEO Strauss Zelnick was reportedly left stunned when  Rockstar Games told him that GTA 6 needed another delay, pushing its  release to November 2026. According to Rockstar's accou","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DefTyRhxRd3/","source_host":"www.instagram.com","source_status":"public_url","source_group":"8dfa632aa84808ebb947","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1500cedfa","original_id":"si_34739897491862","tier":"B","category":"HACK_THEFT","title":"Physint to be published by Xbox Game Studios as Sony Interactive  Entertainment steps away [Update] - Gematsu","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.gematsu.com/2026/09/physint-to-be-published-by-xbox-game-studios-as-sony-interactive-entertainment-steps-away","source_host":"www.gematsu.com","source_status":"public_url","source_group":"5f211e55c85debf908ac","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62c61e10d7","original_id":"si_47369367462562","tier":"B","category":"HACK_THEFT","title":"The Ninth Legion game - change formations & lead Roman soldiers","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/@indiegamejoe/video/7695162477813845270","source_host":"www.tiktok.com","source_status":"public_url","source_group":"04db366c167e99dc7d52","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d0c1c7efd","original_id":"si_60399491973409","tier":"B","category":"HACK_THEFT","title":"A new Loyalty Program is coming to the Sky Web Store with update 35.0! Earn  points on every new purchase and redeem them for exclusive cosmetics. 🧡  Same points for every Sky","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DefnxrRl9Fw/","source_host":"www.instagram.com","source_status":"public_url","source_group":"a44dfe2536af53b8f592","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-578f08b7ab","original_id":"si_83403896472810","tier":"B","category":"HACK_THEFT","title":"Rockstar Just Released 63 New GTA 6 Screenshots - Here's What We Spotted |  Digital Foundry","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.digitalfoundry.net/news/2026/06/rockstar-just-released-63-new-gta-6-screenshots-heres-what-we-spotted","source_host":"www.digitalfoundry.net","source_status":"public_url","source_group":"213afd3281b9a060a41e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f24b3572d","original_id":"si_21482149696637","tier":"B","category":"HACK_THEFT","title":"WWE 2K26 announced for PS5, Xbox Series, Switch 2, and PC - Gematsu","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.gematsu.com/2026/01/wwe-2k26-announced-for-ps5-xbox-series-switch-2-and-pc","source_host":"www.gematsu.com","source_status":"public_url","source_group":"9963e0cc5b58f439ef2a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d407e3414","original_id":"si_86943623992895","tier":"B","category":"HACK_THEFT","title":"Digital Art and the XP-Pen Artist 15.6 drawing monitor –  techbloggingfool.com","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://techbloggingfool.com/2018/01/18/digital-art-and-the-xp-pen-artist-15-6-drawing-monitor/","source_host":"techbloggingfool.com","source_status":"public_url","source_group":"b1151947b8f0f3fce8b0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b44a657bd2","original_id":"si_39110768558422","tier":"B","category":"HACK_THEFT","title":"No Man's Sky 'COSMOS' update now available - Gematsu","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.gematsu.com/2026/09/no-mans-sky-cosmos-update-now-available","source_host":"www.gematsu.com","source_status":"public_url","source_group":"358db27273c116c7bc0e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c1e540cb7","original_id":"si_29193540056834","tier":"B","category":"HACK_THEFT","title":"San Antonio Puffy Tacos","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://flavormosaic.com/puffy-tacos/","source_host":"flavormosaic.com","source_status":"public_url","source_group":"c5064890d9fa3ece7fdc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a872184d15","original_id":"si_27586807696021","tier":"B","category":"HACK_THEFT","title":"Physical Editions of GTA 6 Will Come with \"A Download Code Inside the Box\",  Pre-Loads Begin on November 12th | Digital Foundry","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.digitalfoundry.net/news/2026/06/physical-editions-of-gta-6-will-come-with-a-download-code-inside-the-box-pre-loads-begin-on-november-12th","source_host":"www.digitalfoundry.net","source_status":"public_url","source_group":"18a16ee7ed9125f9b6b2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91277e3b66","original_id":"si_54475384681811","tier":"B","category":"HACK_THEFT","title":"Hot and Sour Soup Recipe","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.seriouseats.com/hot-and-sour-soup-food-lab","source_host":"www.seriouseats.com","source_status":"public_url","source_group":"d9adb01437c9a89f95d2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8977f5582d","original_id":"si_45024574209359","tier":"B","category":"HACK_THEFT","title":"Witcher 3 Remastered Black Screen: Every Fix by Symptom","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://tposegaming.com/witcher-3-remastered-black-screen-fixes/","source_host":"tposegaming.com","source_status":"public_url","source_group":"b11805281746ce2aca26","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8503dac95","original_id":"si_36958334361036","tier":"B","category":"HACK_THEFT","title":"Andouille Onion Boil (Viral TikTok Foil Packet Recipe)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://girlcarnivore.com/andouille-onion-boil/","source_host":"girlcarnivore.com","source_status":"public_url","source_group":"028e3214a5c65b5b9837","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caee04be4c","original_id":"si_27076848477708","tier":"B","category":"HACK_THEFT","title":"Dutch Baby Pancake","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.seriouseats.com/dutch-baby-recipe-11755575","source_host":"www.seriouseats.com","source_status":"public_url","source_group":"7c5f29464d9ea42e887d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a80994aa9d","original_id":"si_33135583303013","tier":"B","category":"HACK_THEFT","title":"Air Fryer Duck Fat Roast Potatoes (Parboiled Recipe)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://feastgloriousfeast.com/air-fry-duck-fat-roast-potatoes/","source_host":"feastgloriousfeast.com","source_status":"public_url","source_group":"da61f22290c762804de3","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a4ba0835a","original_id":"si_14184178758253","tier":"B","category":"HACK_THEFT","title":"Edamame Crunch Salad with Sesame Lime Vinaigrette - Joy Bauer","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://joybauer.com/healthy-recipes/edamame-crunch-salad/","source_host":"joybauer.com","source_status":"public_url","source_group":"f1c2fb555449369caf62","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1665d55dd","original_id":"si_52641464714534","tier":"B","category":"HACK_THEFT","title":"Beginner French Bread - That Bread Lady","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://thatbreadlady.com/french-bread/","source_host":"thatbreadlady.com","source_status":"public_url","source_group":"67401d669babc3c7bc2b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e32567165","original_id":"si_15674995809187","tier":"B","category":"HACK_THEFT","title":"Completionist Showcase Steam","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/popular/completionist-showcase-steam/","source_host":"www.instagram.com","source_status":"public_url","source_group":"51cc7e950eea321aefa8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77244151bd","original_id":"si_11484999415557","tier":"B","category":"RESTORE_REFUSED","title":"How to Cancel Purchases on Cs2 Steam Market | TikTok","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/how-to-cancel-purchases-on-cs2-steam-market","source_host":"www.tiktok.com","source_status":"public_url","source_group":"259d75c4c64f437cc3b2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7305a98ce5","original_id":"si_24269072429215","tier":"B","category":"RESTORE_REFUSED","title":"Stele Cs2 Разоблачение | TikTok","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/stele-cs2-%D1%80%D0%B0%D0%B7%D0%BE%D0%B1%D0%BB%D0%B0%D1%87%D0%B5%D0%BD%D0%B8%D0%B5","source_host":"www.tiktok.com","source_status":"public_url","source_group":"03ba34c631fb824dfa58","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-144c1fce2a","original_id":"si_29755735971854","tier":"B","category":"RESTORE_REFUSED","title":"Getting scammed, and Valve + Steam won't do anything about it. : r/DotA2","summary":"A user sent a ticket message appealing to Steam Support agent Bo to investigate an item scam executed via a phishing link sent by an acquaintance. The user urged Support to take action while the scammed items remained under the 7-day trade cooldown.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1c23ge0/getting_scammed_and_valve_steam_wont_do_anything/","source_host":"www.reddit.com","source_status":"public_url","source_group":"168cd942e0bb43fb64ca","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e3962515dc","original_id":"si_38223842638350","tier":"B","category":"RESTORE_REFUSED","title":"Discussion] Completed a trade offer during maintenance. Missing 500x keys  now. : r/GlobalOffensiveTrade","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/bblp5x/discussion_completed_a_trade_offer_during/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3dbbc0a1f3469e5266ac","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aaf07e3200","original_id":"si_96746558584095","tier":"B","category":"RESTORE_REFUSED","title":"Golpe do QR Code no Steam Trade – Meu Inventário Foi Roubado e o Suporte  Fechou Meu Ticket Sem Ajuda : r/SteamScams","summary":"A user contacted Steam Support after losing items in a QR-code login hijacking attack. Steam Support refused to restore the stolen items or investigate the security issue, reiterating that items are never restored and treating the request as a duplicate.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1keozcl/steam_trade_qr_scam_my_inventory_got_stolen_and/?tl=pt-br","source_host":"www.reddit.com","source_status":"public_url","source_group":"a35ffaae9306a7366f78","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ad06d63b82","original_id":"si_38765964865639","tier":"B","category":"RESTORE_REFUSED","title":"I got scammed : r/DotA2","summary":"Steam Support agent Lilia helped secure a compromised account by resetting the active authenticator session after an API key or account compromise. Support refused to reverse trades or restore stolen items, citing Valve's Steam Item Restoration Policy.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1cbui3j/i_got_scammed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29bf547b93ffaf34a9e6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7b12dfd44b","original_id":"si_40401153441769","tier":"B","category":"HACK_THEFT","title":"Steam Support might genuinely have some of the best customer service in  gaming. Whether it's recovering stolen accounts, fixing problems that date  back years, or responding to bizarre support ticket","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DZU2jyZgRGr/","source_host":"www.instagram.com","source_status":"public_url","source_group":"ac9e5058237355fc9faa","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5cbd7a3523","original_id":"si_10410038628324","tier":"B","category":"HACK_THEFT","title":"Steam support might genuinely have some of the most unbeatable customer  service unlike instagram! From recovering hacked accounts to fixing decade  old issues and replying to the most random requests","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DYcMYs6kb53/","source_host":"www.instagram.com","source_status":"public_url","source_group":"be3da4a67328be25f8e9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37fdea3e50","original_id":"si_52646376763448","tier":"B","category":"HACK_THEFT","title":"What to Do If Your Steam Account Is Hacked | TikTok","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/what-to-do-if-your-steam-account-is-hacked","source_host":"www.tiktok.com","source_status":"public_url","source_group":"aa264eafd2d24aaded82","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d77eb79415","original_id":"si_48402454979763","tier":"B","category":"HACK_THEFT","title":"Steam Support has built a weirdly legendary reputation for actually helping  people. Whether it's recovering hacked accounts, fixing years-old problems,  or responding to the most random requests, the","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/Da3MBWVHAMy/","source_host":"www.instagram.com","source_status":"public_url","source_group":"697864d9bc4a7088631b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ae62b7b9f","original_id":"si_89446739914362","tier":"B","category":"HACK_THEFT","title":"Solved: How can I filter for multiple issue types while se...","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://community.atlassian.com/forums/Jira-questions/How-can-I-filter-for-multiple-issue-types-while-sending-a-slack/qaq-p/2427047","source_host":"community.atlassian.com","source_status":"public_url","source_group":"8d4315a9d5683004dbea","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f16f80d092","original_id":"si_32027417298918","tier":"B","category":"HACK_THEFT","title":"Steam Support Screen After Getting Hacked | TikTok","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/steam-support-screen-after-getting-hacked","source_host":"www.tiktok.com","source_status":"public_url","source_group":"8b64d8f0d9c317d3112d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49ab951e78","original_id":"si_43118385329733","tier":"B","category":"HACK_THEFT","title":"It's Been One Week Since My Steam Account Got Hacked, And Valve Has Done  Nothing | Page 3 | NeoGAF","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.neogaf.com/threads/its-been-one-week-since-my-steam-account-got-hacked-and-valve-has-done-nothing.954544/page-3","source_host":"www.neogaf.com","source_status":"public_url","source_group":"4a09ee4d64c14dba0acf","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caf1caebd1","original_id":"si_52533867084155","tier":"B","category":"HACK_THEFT","title":"I got hacked by Steam Support : r/steamsupport","summary":"A scammer impersonating Steam Support under the name 'Emily Nelson' contacted the user via chat on November 7, 2024, alleging suspicious activity involving a DMarket trade. The scammer threatened to permanently restrict the account and delete library games within five minutes to intimidate the user.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gm3kv2/i_got_hacked_by_steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"afacb56472c4624bb978","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3258645e8c","original_id":"si_85420077369029","tier":"B","category":"HACK_THEFT","title":"Steam Support Be Like After You Get Hacked | TikTok","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/steam-support-be-like-after-you-get-hacked","source_host":"www.tiktok.com","source_status":"public_url","source_group":"d8ed00fcdd033721d0ad","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a76e2e34be","original_id":"si_10804846181126","tier":"B","category":"HACK_THEFT","title":"Epic Games has unveiled a new launcher that it claims is “faster than Steam,”  taking another shot at its biggest competitor in the PC gaming market. The  company says the launcher was","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DefUvzrRXeT/","source_host":"www.instagram.com","source_status":"public_url","source_group":"afa729256f970d5490e0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-913c655a48","original_id":"si_72208615920512","tier":"B","category":"HACK_THEFT","title":"How to Reverse Steam Trades: Guide to Recovering CS2 Skins","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/blog/trade/how-to-reverse-steam-trade-and-recover-cs2-skins/","source_host":"cs.money","source_status":"public_url","source_group":"2846e3c084dc7a88294c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57b8e2a93f","original_id":"si_36665713689611","tier":"B","category":"HACK_THEFT","title":"Perfect Blueberry Muffins","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://smittenkitchen.com/2010/08/perfect-blueberry-muffins/","source_host":"smittenkitchen.com","source_status":"public_url","source_group":"46224e65ede37eae9550","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0485898c2","original_id":"si_13383735774168","tier":"B","category":"HACK_THEFT","title":"Perfect Pan Seared Chuck Eye Steak Recipe","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://girlcarnivore.com/pan-seared-chuck-eye-steaks/","source_host":"girlcarnivore.com","source_status":"public_url","source_group":"d9def494e7e92c80fec4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c624a82a24","original_id":"si_56017686192648","tier":"B","category":"HACK_THEFT","title":"Roasted Parsnips Recipe","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://cinnamonsnail.com/roasted-parsnips-recipe/","source_host":"cinnamonsnail.com","source_status":"public_url","source_group":"d8ee53d545b844a9a14b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-942f1ddd65","original_id":"si_49511583676993","tier":"B","category":"HACK_THEFT","title":"Easy Chicken, Poblano, and Black Bean Soup (Small Batch) - A Flavor Journal","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://aflavorjournal.com/easy-chicken-poblano-soup/","source_host":"aflavorjournal.com","source_status":"public_url","source_group":"880187deff415b06627c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-873bcddb0f","original_id":"si_52407877675134","tier":"B","category":"HACK_THEFT","title":"Steam support is truly the golden standard in customer service,  (thenoobmastern8/tik tok), #steam #gaming #videogames","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/reel/DRbyW-riHIb/","source_host":"www.instagram.com","source_status":"public_url","source_group":"f3180f4559ec6b764c9b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50dd20392b","original_id":"si_55944076656348","tier":"B","category":"HACK_THEFT","title":"Steam has reportedly fired back at Epic Games in the most unexpected way.  Just hours after Epic bragged that its newly rebuilt, AI-assisted launcher  was faster than Steam, Valve rolled out a","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/Dej64Y0M_oz/","source_host":"www.instagram.com","source_status":"public_url","source_group":"68077174e7df1eb25772","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b8812f03b","original_id":"si_85763077557302","tier":"B","category":"HACK_THEFT","title":"How to Unfreeze My Valve Account — Step-by-Step Fix","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/@the_style_studio11/video/7693843690221079815","source_host":"www.tiktok.com","source_status":"public_url","source_group":"8f271db0e2894b4adbf8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe597f784b","original_id":"si_11726416295629","tier":"B","category":"HACK_THEFT","title":"Aeterna Lucis launches December 3 - Gematsu","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.gematsu.com/2026/09/aeterna-lucis-launches-december-3","source_host":"www.gematsu.com","source_status":"public_url","source_group":"67b5159c5743476cc0e0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-025f510291","original_id":"si_43761556209352","tier":"B","category":"HACK_THEFT","title":"Tang Dynasty-set turn-based RPG Tianji: Shadow of the Ancients announced  for PS5, Switch 2, Switch, and PC - Gematsu","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.gematsu.com/2026/09/tang-dynasty-set-turn-based-rpg-tianji-shadow-of-the-ancients-announced-for-ps5-switch-2-switch-and-pc","source_host":"www.gematsu.com","source_status":"public_url","source_group":"f847a5bf9371a2f4d6ab","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e9afb49bd","original_id":"si_55195146021363","tier":"B","category":"HACK_THEFT","title":"No More Room in Hell 2 launches this summer for PS5, Xbox Series, and PC -  Gematsu","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.gematsu.com/2026/04/no-more-room-in-hell-2-launches-this-summer-for-ps5-xbox-series-and-pc","source_host":"www.gematsu.com","source_status":"public_url","source_group":"4e4862512b8dc330063c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb7c654aaf","original_id":"si_26648606054385","tier":"B","category":"HACK_THEFT","title":"Gamerstunts | Steam support is scary .. #gaming #steam #gamingmemes |  Instagram","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DcjoiHZkQvK/","source_host":"www.instagram.com","source_status":"public_url","source_group":"6758d864a897be8078dd","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e151420318","original_id":"si_58750555824336","tier":"B","category":"HACK_THEFT","title":"A refund after playing 470+ hours is wild 🤯 One (former) #Battlefield 6  player claims they received a #Steam refund for the game after they put in  a request due to certain","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/Db3QxQNjk2c/","source_host":"www.instagram.com","source_status":"public_url","source_group":"f060073b6122623e3296","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f08f80765","original_id":"si_49590570410989","tier":"B","category":"HACK_THEFT","title":"Windows 10 Help Forums","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tenforums.com/gaming/81711-acces-denied-all-solutions-i-could-find-did-not-work.html","source_host":"www.tenforums.com","source_status":"public_url","source_group":"5633b32105cede79a1e2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8cf0423b1","original_id":"si_67550025983023","tier":"B","category":"HACK_THEFT","title":"Steam Support is the help system provided by Valve for users of Steam. It’s  where players go to fix issues related to games, purchases, accounts, or  technical problems., What makes Steam Support ...","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/reel/DW_pTMWE4H4/","source_host":"www.instagram.com","source_status":"public_url","source_group":"f504ead4538f1aa7a119","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7572c0e29a","original_id":"si_71341645231855","tier":"B","category":"HACK_THEFT","title":"Most game dev tips are pretty general, but here is some hyper specific  advice that I don't see covered in other posts. For slide 4, my build got  rejected initially because Steam","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DdJ6ngpGt1m/","source_host":"www.instagram.com","source_status":"public_url","source_group":"665829b561aec12f43ce","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63bed312f6","original_id":"si_37997223951079","tier":"B","category":"HACK_THEFT","title":"https://cad-comic.com/comic/application-denied/ I enjoy a number of genres  (extraction shooters, for one example) that my particular friend group just  doesn't seem to have any interest in. But I fin","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DPEI9JcDHln/","source_host":"www.instagram.com","source_status":"public_url","source_group":"0077a7e8d6201f272ebe","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f498d04fd2","original_id":"si_50508794315106","tier":"B","category":"HACK_THEFT","title":"WARDOGS won't launch fix. Error code: WDL006D2D2D0F9A9E5. Error code:  WDL006. \"The anti-cheat service refused the game executable.\" Elytra  anti-cheat. the new Elytra anti-cheat never installed on my","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/reel/DdHnEI7pPsQ/","source_host":"www.instagram.com","source_status":"public_url","source_group":"14c85ccd1e09bc93af0f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0095f261fc","original_id":"si_89636062145005","tier":"B","category":"HACK_THEFT","title":"How to Fox Steam The Process Cannot Access The File Because It Is Being  Used by Another Process Steam | TikTok","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/how-to-fox-steam-the-process-cannot-access-the-file-because-it-is-being-used-by-another-process-steam","source_host":"www.tiktok.com","source_status":"public_url","source_group":"82065d6e26e18f568db9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8652ffa856","original_id":"si_42443621874079","tier":"B","category":"HACK_THEFT","title":"Why Is Steam Support So Bad","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/popular/why-is-steam-support-so-bad/","source_host":"www.instagram.com","source_status":"public_url","source_group":"f0d06e111b315344a43e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7ef9d0bf4","original_id":"si_61649473146869","tier":"B","category":"HACK_THEFT","title":"I miss the times when I played CoD: Modern Warfare 2 back in 2009 🎮 with  my friends, awesome game..., In 2024, Call of Duty: Black Ops 6 was a  historic success 🚀 It broke records and surpassed 300,0","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/reel/DTOVGl1jjFI/","source_host":"www.instagram.com","source_status":"public_url","source_group":"d08f0a97d9e2cdac45b1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-457fae7ec3","original_id":"si_81676720381462","tier":"B","category":"HACK_THEFT","title":"Oops Sorry An Error Was Encountered While Processing Your Request Access  Denied on Steam Isnt Lettinb Me Buy Vc 2k26 | TikTok","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/oops-sorry-an-error-was-encountered-while-processing-your-request-access-denied-on-steam-isnt-lettinb-me-buy-vc-2k26","source_host":"www.tiktok.com","source_status":"public_url","source_group":"3893781b1e34b45f4e3f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dee9744ec9","original_id":"si_63358045368497","tier":"B","category":"HACK_THEFT","title":"Rejection due to name mismatch despite full profile and billing information  matching student ID · community · Discussion #207828 · GitHub","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://github.com/orgs/community/discussions/207828","source_host":"github.com","source_status":"public_url","source_group":"df04cab797186d196b8d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ddec49a65","original_id":"si_15244453125986","tier":"B","category":"HACK_THEFT","title":"Joel Ical – Page 3 – Ministry of Economic Transformation","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://met.gov.bz/author/jical/page/3/","source_host":"met.gov.bz","source_status":"public_url","source_group":"e334b48a9cd218dc5a0b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae32842de4","original_id":"si_36837718107883","tier":"B","category":"HACK_THEFT","title":"Notices] PC, Console, Mac Performance Specs | Crimson Desert","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://crimsondesert.pearlabyss.com/en-us/News/Notice/Detail?_boardNo=62","source_host":"crimsondesert.pearlabyss.com","source_status":"public_url","source_group":"6690533531c35db33dbc","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d295fe00c","original_id":"si_36699158706111","tier":"B","category":"HACK_THEFT","title":"After multiple requests denied, Lee County came together & got a  presentation on a moratorium on data centers & crypto-mining onto the March  16 Lee Co. Commissioners' meeting agenda. Now we need","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DVtAtpWjavk/","source_host":"www.instagram.com","source_status":"public_url","source_group":"42c4ddfa2ed9309058f7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c9fae0095","original_id":"si_62768313253735","tier":"B","category":"HACK_THEFT","title":"Indonesia Game Rating System Heavily Criticized on its Rollout - Niko  Partners","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://nikopartners.com/indonesia-game-rating-system-heavily-criticized-on-its-rollout/","source_host":"nikopartners.com","source_status":"public_url","source_group":"e0510a060421207fcffb","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b7ce3a215","original_id":"si_38828344636510","tier":"B","category":"HACK_THEFT","title":"Should Sony Reconsider Killing Future Single-Player PlayStation Ports to  PC? | Digital Foundry","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.digitalfoundry.net/news/2026/05/should-sony-reconsider-killing-future-single-player-playstation-ports-to-pc","source_host":"www.digitalfoundry.net","source_status":"public_url","source_group":"b327aa9b89e00f185084","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04f0f6a9e4","original_id":"si_41804678094717","tier":"B","category":"HACK_THEFT","title":"full steam read the rest for FREE on patreon! (it got long so that's why  it's there hdhdh) there's also an alternate version of this fic for patrons  only! 👀👀👀 link on","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DeccFNIGESJ/","source_host":"www.instagram.com","source_status":"public_url","source_group":"a1530bf7d0cd28f928c9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3fe5962158","original_id":"si_61494594609698","tier":"B","category":"HACK_THEFT","title":"SEAM: Modern gear management personalized for you | Article | The United  States Army","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.army.mil/article/290235/seam_modern_gear_management_personalized_for_you","source_host":"www.army.mil","source_status":"public_url","source_group":"05623879c88b362930e5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa88adbce3","original_id":"si_46532314675586","tier":"B","category":"HACK_THEFT","title":"Payout | VRChat Creation","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://creators.vrchat.com/economy/payout/","source_host":"creators.vrchat.com","source_status":"public_url","source_group":"95faadecca5af0912259","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd02ebedd9","original_id":"si_47668240823152","tier":"B","category":"HACK_THEFT","title":"The two-week battle is finally coming to an end⚔️ Join the War for Atreia  Awards stream and find out which AION 2 creators will be crowned!👑 🪽Until  then, download AION 2 now","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/DecGDGYnIUB/","source_host":"www.instagram.com","source_status":"public_url","source_group":"b45e2b67d42e06f52490","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb077b71e1","original_id":"si_92101856673859","tier":"B","category":"HACK_THEFT","title":"Is Steam Running? Error While Steam Open | Saints Row Mods","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.saintsrowmods.com/forum/threads/is-steam-running-error-while-steam-open.14757/","source_host":"www.saintsrowmods.com","source_status":"public_url","source_group":"a498b1ccd383d789b82d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-762d246f55","original_id":"si_83033666579365","tier":"B","category":"HACK_THEFT","title":"Double Tempest clutch guide - Delta Force Mobile gameplay","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/@kratotato/video/7695965114419154190","source_host":"www.tiktok.com","source_status":"public_url","source_group":"2cfd0d79bbf83952d0f5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ebc08e5ee","original_id":"si_88914543722224","tier":"B","category":"HACK_THEFT","title":"Hvac Technician Resume: Templates & Examples | Monster","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.monster.com/resume/templates/hvac-technician","source_host":"www.monster.com","source_status":"public_url","source_group":"6c326080cbb31edd0762","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d65f8f27c2","original_id":"si_26509681191151","tier":"B","category":"HACK_THEFT","title":"Thank You for Your Application Walkthrough - Day 2 and 3 - Into Indie Games","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://intoindiegames.com/walkthroughs/thank-you-for-your-application-walkthrough-day-2-and-3/","source_host":"intoindiegames.com","source_status":"public_url","source_group":"f5022df76b9d84805da8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c68c7a2f7b","original_id":"si_85619653756565","tier":"B","category":"HACK_THEFT","title":"Help! My entire inventory has been stolen without my knowledge! : r/Steam","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2i4e7v/help_my_entire_inventory_has_been_stolen_without/","source_host":"www.reddit.com","source_status":"public_url","source_group":"afa77cdfb81dce689614","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12fe906dab","original_id":"si_59357371664567","tier":"B","category":"HACK_THEFT","title":"How to Reply to Steam Support Team | TikTok","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/discover/how-to-reply-to-steam-support-team","source_host":"www.tiktok.com","source_status":"public_url","source_group":"30619cf22d8114bc907b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bddcd4ce67","original_id":"si_75461918046243","tier":"B","category":"HACK_THEFT","title":"NEW SCAM - ALL USERS BE WARNED. Is Steam Guard Compromised? - Team Fortress  2 Economy - backpack.tf forums","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/85761-new-scam-all-users-be-warned-is-steam-guard-compromised/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"a7eb839756199148a0a9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28eca91697","original_id":"si_87675482918277","tier":"B","category":"HACK_THEFT","title":"Probably Stolen Guide (Demo): Money, Jobs, Tips & Everything","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://tposegaming.com/probably-stolen-guide/","source_host":"tposegaming.com","source_status":"public_url","source_group":"4f1edd7633ef2a903ab9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56b8064545","original_id":"si_18955902624649","tier":"B","category":"HACK_THEFT","title":"Steam support team #memes #steam #support #team #fyp | TikTok","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.tiktok.com/@sn0w.ae/video/7617726800306720033","source_host":"www.tiktok.com","source_status":"public_url","source_group":"1a16f0adbd27b08f1637","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8cb0ff0bb4","original_id":"si_33482716947053","tier":"B","category":"HACK_THEFT","title":"Neymar’s steam profile got spammed after Brazil lost to Norway in the World  Cup‼️ #cs2 #csgo #gaming #heaton","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/reel/DadCmB1Ng2N/","source_host":"www.instagram.com","source_status":"public_url","source_group":"db51b12951619fc64115","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c18dfda92","original_id":"si_19358291713338","tier":"B","category":"HACK_THEFT","title":"I love embedding smart tech into my home setup, but waking up to realize  your entire inventory of groceries has been completely wiped out because  your kitchen appliance suffered a catastrophic opera","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/Dd2JMfPSpj7/","source_host":"www.instagram.com","source_status":"public_url","source_group":"ddfcea2a09f43017d046","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-84cd7019ca","original_id":"si_79454080952397","tier":"B","category":"HACK_THEFT","title":"Thank you all for the support for Moonlight Peaks since launch. We've been  thrilled with the response, and seeing all your farms and characters has  been a delight. We're actively taking in","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.instagram.com/p/Da0dCDiDROX/","source_host":"www.instagram.com","source_status":"public_url","source_group":"e509af9518e9fdad26ad","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98dd827754","original_id":"cch_8060243699257518","tier":"B","category":"HACK_THEFT","title":"wickedplayer494's Profile","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/user/wickedplayer494/1000/HLDS/the%20CS:GO%20blog/?page=38","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"d4c5d4f58d7553f3d604","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa57468db5","original_id":"cch_8023715925068587","tier":"B","category":"HACK_THEFT","title":"Selling 2 ROTMG ACC'S + Muledump - MPGH - MultiPlayer Game Hacking & Cheats","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.mpgh.net/forum/thread/705879-selling-2-rotmg-acc-s-muledump","source_host":"www.mpgh.net","source_status":"public_url","source_group":"c1a0fd94c77d8ae783d1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-824474df28","original_id":"cch_4419058722944477","tier":"B","category":"HACK_THEFT","title":"Why are auctions so user-unfriendly? - General Discussion - Scrap.TF Forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forum.scrap.tf/topic/14610-why-are-auctions-so-user-unfriendly","source_host":"forum.scrap.tf","source_status":"public_url","source_group":"8b8d3a6a208834ce68e5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb59d31022","original_id":"cch_7440412331534348","tier":"B","category":"BAN_NO_REASON","title":"dream3r comments on VAC ban | HLTV.org","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/13948/dream3r-comments-on-vac-ban","source_host":"www.hltv.org","source_status":"public_url","source_group":"93b885f7f20640d13e5c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-edf4d6e852","original_id":"cch_4403526772048097","tier":"B","category":"HACK_THEFT","title":"FAQ — CS.MONEY Trading Bot","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/faq/trade-lock-item","source_host":"cs.money","source_status":"public_url","source_group":"601a0f49c3d3ab447412","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93c5e340c1","original_id":"cch_2223887614459105","tier":"B","category":"HACK_THEFT","title":"Scammer","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/19668/scammer","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"6a313ef81b652069fe9d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6508a7e67f","original_id":"cch_5133052688241123","tier":"B","category":"HACK_THEFT","title":"[Discuss] Vacnet \"leaks\" in new client update - Page 2","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/counterstrike-global-offensive/500547-vacnet-leaks-client-update-2.html?s=6c17a28336c872eba7e9be99b157fe19","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"933f27a2170516fcaa4c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a513aeecef","original_id":"cch_7037434198898285","tier":"B","category":"HACK_THEFT","title":"How to Change Region on Steam in 2026: Detailed Guide","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/blog/games/how-to-change-your-steam-region-in-2025-step-by-step-guide-and-tips","source_host":"cs.money","source_status":"public_url","source_group":"f2cc8d61aaa001a46644","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a46476890","original_id":"cch_3071314492565148","tier":"B","category":"BAN_NO_REASON","title":"kriSSh handed VAC ban  | HLTV.org","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/15004/krissh-handed-vac-ban","source_host":"www.hltv.org","source_status":"public_url","source_group":"0ce8eb0dcb17932f44c7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87b7b2037f","original_id":"cch_1700418311319273","tier":"B","category":"HACK_THEFT","title":"Should I try to appeal the bans? - Page 2 - Team Fortress 2 Discussions - backpack.tf forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/18341-should-i-try-to-appeal-the-bans/page/2/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"1a37ba78e20b0c94a815","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a861c7488c","original_id":"cch_8595174043724334","tier":"B","category":"HACK_THEFT","title":"Talking with an alleged middleman scammer. - Team Fortress 2 Discussions - backpack.tf forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/26486-talking-with-an-alleged-middleman-scammer/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"3f9ee2888ea20ba33380","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a52060948a","original_id":"cch_4031302876441923","tier":"B","category":"HACK_THEFT","title":"sunflower's Profile","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/user/Sunflower","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"7b5199b1194c65405a31","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d53bf00043","original_id":"cch_5419131801160986","tier":"B","category":"RECOVERY_HIJACK","title":"My son was scammed yesterday. Now an item turns up on backpack.tf. What should I do? - Team Fortress 2 Economy - backpack.tf forums","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/77706-my-son-was-scammed-yesterday-now-an-item-turns-up-on-backpacktf-what-should-i-do","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"e9a895f0888561d733c0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec925cc38d","original_id":"cch_5458750096255603","tier":"B","category":"HACK_THEFT","title":"Banned, which means good bye - General Discussion - backpack.tf forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/8056-banned-which-means-good-bye/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c6e57d70bb18bf84ecce","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c73318edf3","original_id":"cch_8520785059876499","tier":"B","category":"HACK_THEFT","title":"Why do people private their steam profiles?","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/post/1028013/why-do-people-private-their-steam-profiles","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"7118dffdff18570f6e91","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7175ffaa76","original_id":"cch_4015288179328340","tier":"B","category":"HACK_THEFT","title":"Is there a way to get items back? - General Discussion - Scrap.TF Forums","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forum.scrap.tf/topic/6001-is-there-a-way-to-get-items-back","source_host":"forum.scrap.tf","source_status":"public_url","source_group":"98c30dc7b91c23576609","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8183ce4082","original_id":"cch_2294895947221810","tier":"B","category":"HACK_THEFT","title":"[Release] Unturned Save Items Program (Never Lose Items)","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/other-fps-games/119119-unturned-save-items-program-lose-items.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"2cf2d110b50b01755ad2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c86f9e2488","original_id":"cch_4008708558588954","tier":"B","category":"HACK_THEFT","title":"Valve launches $1 million Workshop contest  | HLTV.org","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/32086/valve-launches-1-million-workshop-contest","source_host":"www.hltv.org","source_status":"public_url","source_group":"90e7bc00f0917ceab1e3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8775596404","original_id":"cch_8887242315039219","tier":"B","category":"HACK_THEFT","title":"Steam now has Limited Accounts","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/24497/steam-now-has-limited-accounts","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"a8c43b871d74a6adb196","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ebae13e3bf","original_id":"cch_8092690337435000","tier":"B","category":"HACK_THEFT","title":"obtaining item names - UnKnoWnCheaTs - View Single Post 3215787","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/3215787-post1.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"93881a77d120db9f0e77","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b5ee6db6a","original_id":"cch_2295799395728552","tier":"B","category":"HACK_THEFT","title":"ESL is closing National Championships: Why and what is next?  | HLTV.org","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/37048/esl-is-closing-national-championships-why-and-what-is-next","source_host":"www.hltv.org","source_status":"public_url","source_group":"e106ddda535528313b21","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-545fcab435","original_id":"cch_1782688135508982","tier":"B","category":"BAN_NO_REASON","title":"Account Hacked","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/post/22648/account-hacked","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"6f3a20d39ae476548534","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f9744a9eb6","original_id":"cch_1512889240280614","tier":"B","category":"RESTORE_REFUSED","title":"How do I open a ticket to talk to a human about item restoration? - General Discussion - World of Warcraft Forums","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://eu.forums.blizzard.com/en/wow/t/how-do-i-open-a-ticket-to-talk-to-a-human-about-item-restoration/335810","source_host":"eu.forums.blizzard.com","source_status":"public_url","source_group":"57b9bea759d06e5206ff","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d316c0346c","original_id":"cch_9128424002202947","tier":"B","category":"HACK_THEFT","title":"One Night Cup: Episode 2 The Whitelist Feedback » Feedback & Requests » Forums | ETF2L","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://etf2l.org/forum/feedback/topic-33952","source_host":"etf2l.org","source_status":"public_url","source_group":"9969615fd2c4a78b00ad","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc13901ea7","original_id":"cch_3197679683163230","tier":"B","category":"HACK_THEFT","title":"New anti-scam?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/post/374832/new-anti-scam","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"fdce4b4f183f19c261c1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-957308be06","original_id":"cch_6910406858426728","tier":"B","category":"HACK_THEFT","title":"SSS — CS.MONEY Takas Botu","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/tr/faq/trade-lock-item","source_host":"cs.money","source_status":"public_url","source_group":"a49cb175679972a3c91e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2274283ce9","original_id":"cch_8352857916504104","tier":"B","category":"HACK_THEFT","title":"ESL to exclude VAC-banned players | HLTV.org","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/12793/esl-to-exclude-vac-banned-players","source_host":"www.hltv.org","source_status":"public_url","source_group":"cd2aae8211eb088a79d5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec4ce50234","original_id":"cch_5464405978230142","tier":"B","category":"HACK_THEFT","title":"Hackers, BE AWARE. - General Discussion - backpack.tf forums","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/6863-hackers-be-aware/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"9725f46df1df618a0f00","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-915ecebc53","original_id":"cch_7041497373479256","tier":"B","category":"HACK_THEFT","title":"Got scammed tf2 items","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/6264/got-scammed-tf2-items/?page=2","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"eb21e5fa538a662af9a9","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae3fa70d0e","original_id":"cch_1021555358621649","tier":"B","category":"HACK_THEFT","title":"Who are supports in CS2? Best skins for support players compilation.","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/blog/cs-go-skins/support-inventory-help-your-team-in-style","source_host":"cs.money","source_status":"public_url","source_group":"418229236a92dd387dc1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82208de48d","original_id":"cch_4819029783812046","tier":"B","category":"HACK_THEFT","title":"REVOKE GIFTS From chiegamestore  , PLS HELP  - Page 1 - Dispenser.tf","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://dispenser.tf/forum/view/17739/","source_host":"dispenser.tf","source_status":"public_url","source_group":"11baae2fe56410ef17fa","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d01518198","original_id":"cch_6891835268198507","tier":"B","category":"HACK_THEFT","title":"THEY ROBBIN ME BLIND!","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/post/174959/they-robbin-me-blind","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"b5bb58a27fdf6cd41e91","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-476a41f573","original_id":"cch_6147386979590172","tier":"B","category":"HACK_THEFT","title":"claymore-'s Profile","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/user/Claymore-","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"5abd66a537c4358ec4b8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-897be6844f","original_id":"cch_3815763469981221","tier":"B","category":"HACK_THEFT","title":"Valve and the laws: bans and censorship in CS2","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/blog/games/valve-vs-state-how-countries-fight-skins-and-lootboxes","source_host":"cs.money","source_status":"public_url","source_group":"c3ea51d0e2fffe5896f0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b6599474c","original_id":"cch_1290685789506192","tier":"B","category":"HACK_THEFT","title":"Humble Bundles and Credit Card Fraud","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.steamtrades.com/trade/BzjCT/humble-bundles-and-credit-card-fraud","source_host":"www.steamtrades.com","source_status":"public_url","source_group":"9c4d445b4317d71d52e5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa5780f418","original_id":"cch_2624665782537077","tier":"B","category":"HACK_THEFT","title":"Доходы Valve: Сколько принесло обновление Armory?","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/ru/blog/trejd/skolko-valve-zarabotala-na-skinah-cs2-novye-oczenki-ot-soobshhestva","source_host":"cs.money","source_status":"public_url","source_group":"08477e1c9c7d69d219d6","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc6485628c","original_id":"cch_6536030965173026","tier":"B","category":"HACK_THEFT","title":"Steam App - \"Unable to load notifications. Please try again later.\" - General Discussion - Scrap.TF Forums","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://forum.scrap.tf/topic/25945-steam-app-unable-to-load-notifications-please-try-again-later","source_host":"forum.scrap.tf","source_status":"public_url","source_group":"f5330c99ee8a75b412fb","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13b02ddd21","original_id":"cch_7273213386435497","tier":"B","category":"HACK_THEFT","title":"Question about buying TF2 keys on the SCM - Team Fortress 2 Economy - backpack.tf forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/59091-question-about-buying-tf2-keys-on-the-scm/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"a49a4e8ae22a7c2913f0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb73c0fa13","original_id":"cch_2358755107917791","tier":"B","category":"HACK_THEFT","title":"FAQ — CS.MONEY Bot do wymiany","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/pl/faq/trade-protection","source_host":"cs.money","source_status":"public_url","source_group":"060888d9f92813131595","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-394444bc06","original_id":"cch_6802671610739734","tier":"B","category":"HACK_THEFT","title":"Best steam conversations - Page 45 - General Discussion - backpack.tf forums","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/4702-best-steam-conversations/page/45/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"6de4ea852e5be67bf187","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a512d30d1","original_id":"cch_1503309904497985","tier":"B","category":"HACK_THEFT","title":"The problems facing Auctions - General Discussion - Scrap.TF Forums","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://forum.scrap.tf/topic/12351-the-problems-facing-auctions","source_host":"forum.scrap.tf","source_status":"public_url","source_group":"81172b8c1ffa9e226297","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6feb04caa8","original_id":"cch_1618048744325011","tier":"B","category":"BAN_NO_REASON","title":"emilio VAC banned mid-match | HLTV.org","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/13373/emilio-vac-banned-mid-match","source_host":"www.hltv.org","source_status":"public_url","source_group":"c40bee3017fa9b78eab3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40d51f50c5","original_id":"cch_7828818177658413","tier":"B","category":"RESTORE_REFUSED","title":"GTA V Enhanced Unban Banned Steam Accounts - UnKnoWnCheaTs - View Single Post 4361459","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/4361459-post17.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"8654b8618504b5091478","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f38c2a2696","original_id":"cch_5726239891155297","tier":"B","category":"HACK_THEFT","title":"Rumours of Community Server Hijacker. - Team Fortress 2 Discussions - backpack.tf forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/19175-rumours-of-community-server-hijacker/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"e4bbda785419bee56b60","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b06e5ab8e","original_id":"cch_7824240464595932","tier":"B","category":"HACK_THEFT","title":"Valve release player stickers for Major playoff participants | HLTV.org","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/32775/valve-release-player-stickers-for-major-playoff-participants","source_host":"www.hltv.org","source_status":"public_url","source_group":"76325142be6da26ed35a","publication_date":"","language":"uk","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72f7ec441d","original_id":"cch_2303773323344740","tier":"B","category":"HACK_THEFT","title":"When Steam Support is stronger than VAC - UnKnoWnCheaTs - View Single Post 2839691","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/2839691-post43.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"c7b88a01b4bb414962f2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccf7e1f4f7","original_id":"cch_4294747180070368","tier":"B","category":"HACK_THEFT","title":"I am SCAMMED","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/post/139056/i-am-scammed","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"5c8563f8be347df48f18","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-076968b8c2","original_id":"cch_4559711346313027","tier":"B","category":"HACK_THEFT","title":"What are reasonable expectations for background checks on SCM? - General Website Discussions - backpack.tf forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/19543-what-are-reasonable-expectations-for-background-checks-on-scm/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"d7ff9033a73eef185488","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e61c314fd","original_id":"cch_8360110976662962","tier":"B","category":"BAN_NO_REASON","title":"New VAC Method?","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://www.unknowncheats.me/forum/counterstrike-global-offensive/114766-vac-method.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"d01b5c14a19c63a105e8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e51adf0164","original_id":"cch_6477582341842253","tier":"B","category":"API_KEY_THEFT","title":"What's an API Scam? How to avoid it? Full Guide","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/blog/games/most-dangerous-scam","source_host":"cs.money","source_status":"public_url","source_group":"54b0861fe25a78c4a475","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ef8cdbe76","original_id":"cch_3448010718463583","tier":"B","category":"HACK_THEFT","title":"I got hacked into after buying from scrap.tf and somehow all my items got turned to scrap and were traded away. - Team Fortress 2 - Scrap.TF Forums","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://forum.scrap.tf/topic/24798-i-got-hacked-into-after-buying-from-scraptf-and-somehow-all-my-items-got-turned-to-scrap-and-were-traded-away","source_host":"forum.scrap.tf","source_status":"public_url","source_group":"5ac257de5a2ce6f58ea3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-825b55a198","original_id":"cch_3291542618410483","tier":"B","category":"HACK_THEFT","title":"[Steam ID omitted]","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.steamtrades.com/user/76561198267898114","source_host":"www.steamtrades.com","source_status":"public_url","source_group":"8885bf531ba3a04f7e9d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efb7a9e246","original_id":"cch_1170035908553005","tier":"B","category":"HACK_THEFT","title":"Valve cracks down on skin betting  | HLTV.org","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/18289/valve-cracks-down-on-skin-betting","source_host":"www.hltv.org","source_status":"public_url","source_group":"11b117b243d491850bb8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-816f0e2c04","original_id":"cch_5483488550731131","tier":"B","category":"HACK_THEFT","title":"my account got phished","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/post/233695/my-account-got-phished","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"c32d4598699426781d56","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b005fddf5e","original_id":"cch_4107988517208140","tier":"B","category":"HACK_THEFT","title":"[Question] Rebuying From Steam","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/grand-theft-auto-v/197093-rebuying-steam.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"d18f7c78a5449e78f47d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba0c4b71d9","original_id":"cch_1932884238642246","tier":"B","category":"HACK_THEFT","title":"[Release] XIPEX - Palworld 1.0 Steam + Gamepass","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/palworld/762538-xipex-palworld-1-0-steam-gamepass.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"80ec774fb55ba7413173","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-895635ac21","original_id":"cch_2517340350995262","tier":"B","category":"HACK_THEFT","title":"Too many scammers. What do. - General Discussion - backpack.tf forums","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/7622-too-many-scammers-what-do/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"9bdb33e5c67c69fdb727","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6adcae69ea","original_id":"cch_5422533443115044","tier":"B","category":"HACK_THEFT","title":"i got scammed by a Tradeit.gg bot without even accepting - Off-Topic - Scrap.TF Forums","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forum.scrap.tf/topic/23257-i-got-scammed-by-a-tradeitgg-bot-without-even-accepting","source_host":"forum.scrap.tf","source_status":"public_url","source_group":"b4621ed440ca10dc2aaa","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40ebef6225","original_id":"cch_4912198874946155","tier":"B","category":"HACK_THEFT","title":"Accepted  Report: [Steam ID omitted] - ([TF2] Team Fortress 2 Items)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.steamrep.com/threads/report-76561198060561462-tf2-team-fortress-2-items.66633/page-2","source_host":"forums.steamrep.com","source_status":"public_url","source_group":"2161455cf7d38949e638","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-736066d2bf","original_id":"cch_1846714875889406","tier":"B","category":"HACK_THEFT","title":"Declined  Report: [Steam ID omitted] - ([DOTA2] Dota2 Items)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.steamrep.com/threads/report-76561198398293238-dota2-dota2-items.191943/","source_host":"forums.steamrep.com","source_status":"public_url","source_group":"eee06350c973713d9312","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f17b83766b","original_id":"cch_2597085360882605","tier":"B","category":"HACK_THEFT","title":"Miscellaneous - Scrap.TF Help","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://scrap.tf/help/misc","source_host":"scrap.tf","source_status":"public_url","source_group":"06c08deb37343386a0ed","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c8860b07e","original_id":"cch_9102965027473276","tier":"B","category":"HACK_THEFT","title":"How do you deal with Scammers","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/10692/how-do-you-deal-with-scammers","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"e1e18cbd913a53f07e09","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7a26d6bf0","original_id":"cch_1003534776715248","tier":"B","category":"HACK_THEFT","title":"[Release] XIPEX - Palworld 1.0 Steam + Gamepass - Page 38","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/palworld/762538-xipex-palworld-1-0-steam-gamepass-38.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"83bd293e840ba1cdcc1b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ada333ffcc","original_id":"cch_9593999188088480","tier":"B","category":"HACK_THEFT","title":"Account Hijacked - don't click shady links","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/57772/account-hijacked-dont-click-shady-links","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"5de974eb24a8894e9777","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01968573d9","original_id":"cch_3398718406226319","tier":"B","category":"HACK_THEFT","title":"Exposing a 19K hour cheater/hacker -- Seven","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/23651/exposing-a-19k-hour-cheater-hacker-seven","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"d18d71d87995983d0d93","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c1b82e04b","original_id":"cch_7702867320889681","tier":"B","category":"HACK_THEFT","title":"New York Attorney General sues Valve \"for promoting illegal gambling through video games\"  | HLTV.org","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/43959/new-york-attorney-general-sues-valve-for-promoting-illegal-gambling-through-video-games","source_host":"www.hltv.org","source_status":"public_url","source_group":"7983e73438beb595a5ee","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c283d9c2e","original_id":"cch_8622784649336881","tier":"B","category":"HACK_THEFT","title":"List of changed skins in CS:GO/CS2. Valve fixed the original ideas!","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/blog/cs-go-skins/skins-changed-by-valve","source_host":"cs.money","source_status":"public_url","source_group":"fa660d33b65c4242711e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a345ce2874","original_id":"cch_6412648707302825","tier":"B","category":"HACK_THEFT","title":"Saloon.tf V2.0","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/post/516788/saloon-tf-v2-0","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"c948f85abf6dc2e742b2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa9dc3008f","original_id":"cch_8745725095239361","tier":"B","category":"HACK_THEFT","title":"Not possible to withdraw ETH? - Page 1 - Dispenser.tf","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://dispenser.tf/forum/view/27329/","source_host":"dispenser.tf","source_status":"public_url","source_group":"78047314660bbc5c6cc9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0399bfa928","original_id":"cch_2641895199000226","tier":"B","category":"HACK_THEFT","title":"Where is Darn?","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/post/629008/where-is-darn","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"c6cec2c55f434947f5b3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ee4c9d441","original_id":"cch_5948777439326459","tier":"B","category":"HACK_THEFT","title":"How to Increase Steam Download Speed & Region Change: Useful Tips","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/blog/games/everything-about-download-speed-on-steam-how-to-increase-and-change-regions","source_host":"cs.money","source_status":"public_url","source_group":"73b6e3eb3aaf5276f1ec","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a1799e2bc","original_id":"cch_5147285564921943","tier":"B","category":"HACK_THEFT","title":"CS.MONEY — Трейд Бот для обміну скінами CS:GO/CS2","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money","source_host":"cs.money","source_status":"public_url","source_group":"574259fabef8510322a4","publication_date":"","language":"uk","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7825a94cf","original_id":"cch_6352285369272314","tier":"B","category":"HACK_THEFT","title":"Trade ban - Off-Topic - Scrap.TF Forums","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://forum.scrap.tf/topic/24370-trade-ban","source_host":"forum.scrap.tf","source_status":"public_url","source_group":"bdb1c8f0434fcdab36d3","publication_date":"","language":"el","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-136340c61f","original_id":"cch_2261478225841301","tier":"B","category":"HACK_THEFT","title":"PSA: Trading with bp.tf automatic WILL count towards your trades with scammers on TF2Outpost - Page 4 - Team Fortress 2 Economy - backpack.tf forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/32755-psa-trading-with-bptf-automatic-will-count-towards-your-trades-with-scammers-on-tf2outpost/page/4/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"5c3088a172987e78178e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2461ee322e","original_id":"cch_9466786586346006","tier":"B","category":"HACK_THEFT","title":"Bypassing VAC's numerous detection vectors - UnKnoWnCheaTs - View Single Post 3806153","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/3806153-post1.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"9aaf0b97835f50a3026b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12db028d8d","original_id":"cch_8403827439543024","tier":"B","category":"HACK_THEFT","title":"[Information] List of Dev/Unobtainable Item IDs for item spawner","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/escape-from-tarkov/658527-list-dev-unobtainable-item-ids-item-spawner.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"d77a0a7a80eae4000704","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca40901205","original_id":"cch_9126067455473586","tier":"B","category":"HACK_THEFT","title":"Revoked gifts - General Gaming - backpack.tf forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/21066-revoked-gifts/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"fc5f7cfb4a3adce5f4d6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4aaa268277","original_id":"cch_5330353962598092","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Account locked by owner","summary":"Steam Support demanded proof of ownership; user unable to pass verification. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.teamfortress.tv/39779/steam-account-locked-by-owner","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"da07592c700c6b291b01","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f53566b835","original_id":"cch_5401038771389052","tier":"B","category":"HACK_THEFT","title":"FAQ — CS.MONEY Bot de intercambio","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/es/faq/trade-lock-item","source_host":"cs.money","source_status":"public_url","source_group":"5c6be34be7cd0f9b17a0","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30068536e3","original_id":"cch_6925125626983102","tier":"B","category":"HACK_THEFT","title":"Should I report? - Team Fortress 2 Economy - backpack.tf forums","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/20480-should-i-report/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"d32227bfa98af892f612","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40567dff6d","original_id":"cch_2856148586187786","tier":"B","category":"HACK_THEFT","title":"Possible Scammer?","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.steamtrades.com/trade/B1inU/possible-scammer","source_host":"www.steamtrades.com","source_status":"public_url","source_group":"36d9501a8d965b37f590","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b2b29284c","original_id":"cch_8844275231622008","tier":"B","category":"HACK_THEFT","title":"I Need Help I Suffer - Page 1 - Dispenser.tf","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.dispenser.tf/forum/view/10200/","source_host":"www.dispenser.tf","source_status":"public_url","source_group":"cc0110b8c3db90b3fecf","publication_date":"","language":"th","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e21c919f3","original_id":"cch_6461003979453957","tier":"B","category":"HACK_THEFT","title":"How To Check The Value Of Your CS:GO/CS2 Inventory","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/blog/trade/how-much-is-your-inventory-worth","source_host":"cs.money","source_status":"public_url","source_group":"ad7c6ba6ec34f50784b5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08a94370b5","original_id":"cch_3865238181859304","tier":"B","category":"HACK_THEFT","title":"[Discuss] When Steam Support is stronger than VAC - Page 3","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/counterstrike-global-offensive/402021-steam-support-stronger-vac-3.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"5cd30b9100780e245aae","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87bbdea651","original_id":"cch_5417688615677699","tier":"B","category":"HACK_THEFT","title":"My account is scammed","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.steamtrades.com/trade/ZZV9b/my-account-is-scammed","source_host":"www.steamtrades.com","source_status":"public_url","source_group":"3596c70a62569aa6ae48","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52ea5c8105","original_id":"cch_5514377391976010","tier":"B","category":"HACK_THEFT","title":"Bug Reports - Page 138 - Dispenser.tf","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://dispenser.tf/forum/view/2922/","source_host":"dispenser.tf","source_status":"public_url","source_group":"7d1b0b720bbcd5a7b4a8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a932ed29c","original_id":"cch_4674479320359779","tier":"B","category":"HACK_THEFT","title":"Latest update fixes one-way Window smoke bug  | HLTV.org","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/38165/latest-update-fixes-one-way-window-smoke-bug","source_host":"www.hltv.org","source_status":"public_url","source_group":"60c45f26bf16f6de4c44","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eaef6311a4","original_id":"cch_2743327235506487","tier":"B","category":"HACK_THEFT","title":"Full guide to Steam 2022 summer sale - CS.MONEY BLOG","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/blog/games/full-guide-to-steam-2022-summer-sale","source_host":"cs.money","source_status":"public_url","source_group":"9b3a02b4080eeea54092","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf76723da6","original_id":"cch_2657824173037201","tier":"B","category":"HACK_THEFT","title":"Got questions for Valve? | HLTV.org","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/7627/got-questions-for-valve","source_host":"www.hltv.org","source_status":"public_url","source_group":"4de962f35d3c7b611ae4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b58ca8ffe","original_id":"cch_5047698687430404","tier":"B","category":"HACK_THEFT","title":"e1f839ee2ebcafcb3d00.txt","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"http://dispenser.tf/forum/threads/Vip%20bug?page=20","source_host":"dispenser.tf","source_status":"public_url","source_group":"66791f9a212a44ae1f55","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a60ecb4d0","original_id":"cch_5353349163998766","tier":"B","category":"HACK_THEFT","title":"Steam restore game issues - Gaming, Consoles & Gear - TechEnclave","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://techenclave.com/t/steam-restore-game-issues/150307","source_host":"techenclave.com","source_status":"public_url","source_group":"59329c788fc5b25a8a47","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67454a47af","original_id":"cch_5031312996229520","tier":"B","category":"HACK_THEFT","title":"Valve rules out upcoming TI for CS  | HLTV.org","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.hltv.org/news/15652/valve-rules-out-upcoming-ti-for-cs","source_host":"www.hltv.org","source_status":"public_url","source_group":"02537c95432dc611677a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-688eea28cd","original_id":"cch_5790403228046711","tier":"B","category":"HACK_THEFT","title":"Trade offer Confirmation Emails - Team Fortress 2 Economy - backpack.tf forums","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/28539-trade-offer-confirmation-emails/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"f483decbb10bd95dbebc","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f83d47062a","original_id":"cch_6944382675431516","tier":"B","category":"RESTORE_REFUSED","title":"PLEASE NEED HELP! GOT SCAMMED ;((( - Team Fortress 2 Economy - backpack.tf forums","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/30275-please-need-help-got-scammed","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"7482f69ff7c57fba5929","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b90dcd2909","original_id":"cch_6144916879255545","tier":"B","category":"HACK_THEFT","title":"Accepted  Report: [Steam ID omitted] - ([TF2] Team Fortress 2 Items)","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.steamrep.com/threads/report-76561198080895481-tf2-team-fortress-2-items.89720/","source_host":"forums.steamrep.com","source_status":"public_url","source_group":"c06abb334b03feca7d9b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe145478c2","original_id":"cch_1315243970657553","tier":"B","category":"HACK_THEFT","title":"[Release] Steam Account Manager - Page 5","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/pc-software/117141-steam-account-manager-5.html?s=e7c5a78e018b704828a6955892f264bf","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"bf4cd06a5303576f7cd1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0133f417d6","original_id":"cch_1907214471069552","tier":"B","category":"BAN_NO_REASON","title":"matHEND unbanned by Valve  | HLTV.org","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://hltv.org/news/14675/mathend-unbanned-by-valve","source_host":"hltv.org","source_status":"public_url","source_group":"e0d9717e664b8af9edc1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-638bbedcbf","original_id":"cch_5738249076781486","tier":"B","category":"HACK_THEFT","title":"Preventive actions need to be taken to block FACEIT users. - General Discussion - Scrap.TF Forums","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forum.scrap.tf/topic/24140-preventive-actions-need-to-be-taken-to-block-faceit-users","source_host":"forum.scrap.tf","source_status":"public_url","source_group":"63cbc434b39c7eb29639","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42db4857e5","original_id":"cch_3780034098419353","tier":"B","category":"HACK_THEFT","title":"[Release] Helldivers 2 Sneaky Stuff v1 by Igromanru - Page 4","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/helldivers-2-a/710419-helldivers-2-sneaky-stuff-v1-igromanru-4.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"0d917d11238ab5add8b4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e897c3a226","original_id":"cch_1330977421482440","tier":"B","category":"HACK_THEFT","title":"[Release] TBH Trainer v1.3.0 (Final Edition) - Page 21","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.unknowncheats.me/forum/other-games/755660-tbh-trainer-v1-3-0-final-edition-21.html","source_host":"www.unknowncheats.me","source_status":"public_url","source_group":"ee16becbc581f1ced381","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-84586d90fc","original_id":"cch_4531950556067091","tier":"B","category":"HACK_THEFT","title":"Declined  Report: [Steam ID omitted] - ([TF2] Team Fortress 2 Items)","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.steamrep.com/threads/report-76561198031258757-tf2-team-fortress-2-items.89691/","source_host":"forums.steamrep.com","source_status":"public_url","source_group":"357601770e30432cb970","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea688fd27b","original_id":"cch_7155988774694113","tier":"B","category":"HACK_THEFT","title":"Top-10 Best Free Games on Steam in 2026","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://cs.money/blog/games/ten-best-free-games-on-steam","source_host":"cs.money","source_status":"public_url","source_group":"f4df04a69f354fcaa6c3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be2891559f","original_id":"cch_forum_records.js","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"forum_records.json","summary":"Account hijacked; items stolen from inventory. Support ticket closed without resolution.","quote":"","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"0c9607354cc1f6eef160","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2279da7ff9","original_id":"cch_kb_refs.json","tier":"B","category":"HACK_THEFT","title":"kb_refs.json","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"","source_host":"Local collection reference","source_status":"local_reference","source_group":"b91f21be93a321adf636","publication_date":"","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-712ead2bf0","original_id":"ih_59755764528152","tier":"B","category":"HACK_THEFT","title":"Have you lodged a ticket?! Steam Charts · SteamDB","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.hollycombe.co.uk/images/uploads/Screenshot_20231009_121642.jpg","source_host":"www.hollycombe.co.uk","source_status":"public_url","source_group":"d1623ff6d3bb93b33c4f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a45ff8f908","original_id":"ih_46176170052068","tier":"B","category":"HACK_THEFT","title":"再再启程 One Way Tickets · One Way Tickets Steam Charts · SteamDB","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://shared.akamai.steamstatic.com/community_assets/images/apps/3895950/e5c9b5b58241d1130dbd73da9430a07d5ad425d8.jpg","source_host":"shared.akamai.steamstatic.com","source_status":"public_url","source_group":"64e608573f3a93aa2672","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a6d0852d8","original_id":"ih_65233654026421","tier":"B","category":"HACK_THEFT","title":"Cinema Owner | Steambase","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://fastgg.pro/wp-content/uploads/2024/09/screenshot_8-1024x648.png","source_host":"fastgg.pro","source_status":"public_url","source_group":"a6b162831089743d784a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8857bac6fb","original_id":"ih_86290071461446","tier":"B","category":"HACK_THEFT","title":"Remove role tickets from ranked :: Dota 2 General Discussions","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://shared.fastly.steamstatic.com/community_assets/images/apps/2507950/52bc6c4bf0c232cf30d66eb3d1638bf099bc6061.jpg","source_host":"shared.fastly.steamstatic.com","source_status":"public_url","source_group":"4a37749e2c144dff0714","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8494723c3","original_id":"ih_35295131843146","tier":"B","category":"HACK_THEFT","title":"Cách khắc phục lỗi “Quá nhiều lần đăng nhập (hoặc đăng nhập) từ mạng ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://www.fpshub.com/wp-content/uploads/2024/07/ovdblm6bi1ad1.jpeg","source_host":"www.fpshub.com","source_status":"public_url","source_group":"0ef7447786cafa1fdff1","publication_date":"","language":"vi","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e18f021a0","original_id":"ih_26788978542309","tier":"B","category":"RECOVERY_HIJACK","title":"How To Sell Steam Account for Real Money in 2026 | Eneba Hub","summary":"A screenshot showing the official Steam Support account recovery form on help.steampowered.com. The page requests information such as past email addresses, phone numbers, CD keys, and additional account details to verify ownership.","quote":"","source_url":"https://i.ytimg.com/vi/wouhE7xzzP8/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"20e93b8ef7f02a292843","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4c4c465149","original_id":"ih_53027815611797","tier":"B","category":"HACK_THEFT","title":"How to refund a Steam game","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://en.shiftdelete.net/wp-content/uploads/2023/03/steam-windows-7-8-destegini-kesiyor-1.jpg","source_host":"en.shiftdelete.net","source_status":"public_url","source_group":"d3f84ed61f84e3e69803","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa5caf42f4","original_id":"ih_53464431629136","tier":"B","category":"HACK_THEFT","title":"Steam hasn’t responded to my RMA request going on over a week after ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/u5RNEXU.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"d86af5b7b47af3c62f16","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ca4a3401c","original_id":"ih_47166185441478","tier":"B","category":"HACK_THEFT","title":"Is steam support usually this slow to respond? Been waiting for a ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/va21Ijv.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"b4f7dca6a11d87ec7e85","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3bca210efa","original_id":"ih_78991106377833","tier":"B","category":"HACK_THEFT","title":"What should I do if I mistakenly purchase game delivery service \\","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://support-static.partyanimals.com/wp-content/uploads/2023/08/22085838/如何在Steam平台进行故障排除_EN_3.png","source_host":"support-static.partyanimals.com","source_status":"public_url","source_group":"600f13fdfabca600d3c9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91e64dbb54","original_id":"ih_43572901178819","tier":"B","category":"HACK_THEFT","title":"How to Troubleshoot on Steam? – Support","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2023_04/847016004_Screenshot2023-04-11160100.png.973923006853f13e50c050d0d3c650d9.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"90b088e9c7db1a6dab88","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ae15b4d48","original_id":"ih_32017117969729","tier":"B","category":"HACK_THEFT","title":"Communauté Steam :: Guide :: Refund Steam Purchases and Gifts","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/BwJ4ODE.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"f5912aee700c7ae4abce","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7654d68225","original_id":"ih_27749048224829","tier":"B","category":"HACK_THEFT","title":"Steam Pending Transaction Issue Solved with 7 Easy Ways","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://ru.purelysandy.com/cdn/5-Ways-To-Fix-Steam-Screenshot-Not-Working/1785/5-Ways-To-Fix-Steam-Screenshot-Not-Working.png","source_host":"ru.purelysandy.com","source_status":"public_url","source_group":"a0ca56a1d9d744a386c7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce0ea54370","original_id":"ih_75087783073862","tier":"B","category":"HACK_THEFT","title":"5 способов исправить неработающий скриншот Steam","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/cant-access-screenshots-v0-ti4qmk2qt6eb1.jpg?s=306d2bfd8284445e9e5b1d3a83f900d9375fe436","source_host":"i.redd.it","source_status":"public_url","source_group":"3937198e51f5e97d5d66","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f17af15a1","original_id":"ih_84389574882739","tier":"B","category":"HACK_THEFT","title":"steam support ticket screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://harrogate.mumbler.co.uk/wp-content/uploads/2026/03/Screenshot-2026-03-11-at-13.25.39-1024x669.png","source_host":"harrogate.mumbler.co.uk","source_status":"public_url","source_group":"4f1e4d96e7db6df87cfb","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eeb357534c","original_id":"ih_79189455459965","tier":"B","category":"HACK_THEFT","title":"steam support ticket screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.audiotec-fischer.gr/image/cache/data/ATM_Preview-Bild_Knowlege-Base_HP_730x456px[1]-900x900.jpg","source_host":"www.audiotec-fischer.gr","source_status":"public_url","source_group":"7ac61c2eb2cb548829db","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b1e016781","original_id":"ih_39480114410691","tier":"B","category":"HACK_THEFT","title":"steam support ticket screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://webhosting.net/wp-content/uploads/2016/07/cyclos4-instance-url.png","source_host":"webhosting.net","source_status":"public_url","source_group":"52f2729f1c269809b598","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e60f8afb6f","original_id":"ih_12547015944876","tier":"B","category":"HACK_THEFT","title":"steam support response screenshot refused","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/instagram/DRPP00qD_lQ/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"b3750e06b7fccc632ffa","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4485b2c55","original_id":"ih_69754371917101","tier":"B","category":"HACK_THEFT","title":"🔥 on Twitter: \\","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/z3p5dnac8r6b1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"76fab481aa2f678daea2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c890a4859","original_id":"ih_19371797485202","tier":"B","category":"HACK_THEFT","title":"steam support response screenshot refused","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/instagram/DcwYDfEoVUX/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"9252d12b7ff28b6b2a1c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8c37a520b","original_id":"ih_60789683196832","tier":"B","category":"BAN_NO_REASON","title":"steam support response screenshot refused","summary":"A Steam user submits a ticket arguing against a false chargeback restriction, explaining that Indian users paying with VISA cards are receiving erroneous chargeback alerts. The user states that their bank never reversed any funds and includes Reddit links showing that many other users are experiencing the exact same problem.","quote":"","source_url":"https://b.thumbs.redditmedia.com/8EhR5juAiQ0TYD9czCJkdjVxCV3tTFuoeqYA62zlyhs.jpg","source_host":"b.thumbs.redditmedia.com","source_status":"public_url","source_group":"3c52bfc2e3b2f5f7ace8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-692ebc57ec","original_id":"ih_30845735834235","tier":"B","category":"HACK_THEFT","title":"steam support response screenshot refused","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support response screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/icOC6o0.jpeg","source_host":"i.imgur.com","source_status":"public_url","source_group":"41d78a1b2e90a8f527b6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9cb6a2c140","original_id":"ih_48745845900858","tier":"B","category":"HACK_THEFT","title":"steam support ticket screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/vS9j64j.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"ff6a5ba9876d54211260","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a5072a627","original_id":"ih_19339463522976","tier":"B","category":"HACK_THEFT","title":"steam support ticket screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/9Ms0DWS.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"46ea820d28a339a0a388","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06dd3d6a8c","original_id":"ih_50915186931766","tier":"B","category":"HACK_THEFT","title":"steam support ticket screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://img.tripi.vn/cdn-cgi/image/width\\u003d700,height\\u003d700/https://gcs.tripi.vn/public-tripi/tripi-feed/img/475341lKk/anh-mo-ta.png","source_host":"img.tripi.vn","source_status":"public_url","source_group":"2c35df053796045d8864","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71309a7562","original_id":"ih_25522248215699","tier":"B","category":"HACK_THEFT","title":"steam support ticket screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/y3e529s.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"cc7223627bbe8808f5d5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-adf8470dd3","original_id":"ih_33937462186230","tier":"B","category":"RESTORE_REFUSED","title":"Steam: Game Is Not Available On On Your Current Platform – NQQA","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support reply we do not restore items. Содержимое проверит распознавание.","quote":"","source_url":"https://cs.money/blog/wp-content/uploads/sites/2/2024/07/refund1-750x331.png","source_host":"cs.money","source_status":"public_url","source_group":"95c0c0dc032676c68d0f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5f2912307","original_id":"ih_41675568164439","tier":"B","category":"RESTORE_REFUSED","title":"steam support reply we do not restore items","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support reply we do not restore items. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/ZEwgpO2.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"01f9c0d606b82bef89f8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6cca24e1e","original_id":"ih_74177976397526","tier":"B","category":"RESTORE_REFUSED","title":"steam support reply we do not restore items","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support reply we do not restore items. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/lHXrUOZ.jpg","source_host":"i.imgur.com","source_status":"public_url","source_group":"fab0ec137ab2201d5d1f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc3ee6f429","original_id":"ih_75024150114281","tier":"B","category":"HACK_THEFT","title":"cant access screenshots? : r/Steam","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam help request screenshot denied. Содержимое проверит распознавание.","quote":"","source_url":"https://www.izoate.com/wp-content/uploads/2024/06/We-Were-Unable-to-Service-Your-Request.-Please-Try-Again-Later-1024x576.webp","source_host":"www.izoate.com","source_status":"public_url","source_group":"47bb99a4434e51120640","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e03e9371db","original_id":"ih_72044692278657","tier":"B","category":"HACK_THEFT","title":"I Was Phished on Steam: How to Prevent It, and How to Respond","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam help request screenshot denied. Содержимое проверит распознавание.","quote":"","source_url":"https://www.izoate.com/wp-content/uploads/2024/06/Fix-Steam-Error-e502-l3-1024x576.webp","source_host":"www.izoate.com","source_status":"public_url","source_group":"e8e85f9805fe7e5bda4b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34c4239ad9","original_id":"ih_28276800944475","tier":"B","category":"HACK_THEFT","title":"steam support email screenshot items not restored","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support email screenshot items not restored. Содержимое проверит распознавание.","quote":"","source_url":"https://canadiandefencereview.com/wp-content/uploads/2025/11/NEW-TEMPLATE.png","source_host":"canadiandefencereview.com","source_status":"public_url","source_group":"ae7f8c971dbbee3cec8b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7c793bad1","original_id":"ih_89081175313287","tier":"B","category":"HACK_THEFT","title":"steam support email screenshot items not restored","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support email screenshot items not restored. Содержимое проверит распознавание.","quote":"","source_url":"https://www.seriouseats.com/thmb/01df87soQIex8rnM8xfIPAfvFvY\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/20260609-SEA-apple-pie-Mateja-Zvirotic-Andrijanic-HERO-44eeef24d3514ac78135d9d8d8930085.jpg","source_host":"www.seriouseats.com","source_status":"public_url","source_group":"39b2b37ee0dc15d30df2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-999a06ea5a","original_id":"ih_22941306666099","tier":"B","category":"HACK_THEFT","title":"steam support email screenshot items not restored","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support email screenshot items not restored. Содержимое проверит распознавание.","quote":"","source_url":"https://th-thumbnailer.cdn-si-edu.com/gWVS9kuHv9vfMBUtOosngDgzYyk\\u003d/1026x684/filters:focal(1000x671:1001x672)/https://tf-cmsv2-smithsonianmag-media.s3.amazonaws.com/filer_public/68/a9/68a98c3d-648d-411c-84a3-6a591f2a2a89/smithmag-podcast-s04-ep17-shipwrecks2-article.jpg","source_host":"th-thumbnailer.cdn-si-edu.com","source_status":"public_url","source_group":"23d7954c473a3e5f33b5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-070ed30358","original_id":"ih_31597379365109","tier":"B","category":"HACK_THEFT","title":"My Steam support ticket was sorted within 4 hours, I'm really loving ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket closed screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://en.shiftdelete.net/wp-content/uploads/2023/03/steam-windows-7-8-destegini-kesiyor-1-1024x576.jpg","source_host":"en.shiftdelete.net","source_status":"public_url","source_group":"abbd7b5b2cb24fdd43a5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3bd8b1cf16","original_id":"ih_18089551648900","tier":"B","category":"HACK_THEFT","title":"steam help request screenshot denied","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam help request screenshot denied. Содержимое проверит распознавание.","quote":"","source_url":"https://media.springernature.com/lw685/springer-static/image/art%3A10.1038%2Fs41598-026-45064-5/MediaObjects/41598_2026_45064_Fig3_HTML.png","source_host":"media.springernature.com","source_status":"public_url","source_group":"bcb429cb85b03f85f2e1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7906e29506","original_id":"ih_57960744003115","tier":"B","category":"HACK_THEFT","title":"steam help request screenshot denied","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam help request screenshot denied. Содержимое проверит распознавание.","quote":"","source_url":"https://www.tenforums.com/attachments/gaming/129752d1492040157t-acces-denied-all-solutions-i-could-find-did-not-work-lackpermissionsread.jpg","source_host":"www.tenforums.com","source_status":"public_url","source_group":"fba800a537aafb4883b4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a8a6f7532","original_id":"ih_11373676908058","tier":"B","category":"HACK_THEFT","title":"I got my Steam account phished - here’s what I did to get it back","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket closed screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.online-tech-tips.com/wp-content/uploads/2021/04/9-Steam-Contact-Options-610x372.jpg","source_host":"www.online-tech-tips.com","source_status":"public_url","source_group":"57c2d26806cc730789b4","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f31875e124","original_id":"ih_23058325759420","tier":"B","category":"HACK_THEFT","title":"Steam Community :: Guide :: How to write a Steam Support ticket [OUTDATED]","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support chat log screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://forum.level1techs.com/uploads/default/optimized/4X/2/3/6/236030b1404720d1720e8ebea072156987759c3f_2_707x550.png","source_host":"forum.level1techs.com","source_status":"public_url","source_group":"433af10bf2ffa8c57fef","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9e09cd6238","original_id":"ih_72517764163595","tier":"B","category":"HACK_THEFT","title":"Trying to sign into my acc but I get this. Can't log into other devices ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support chat log screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/0jgzwaj6eozc1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"4598af68d50d4aab70fc","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ae1a000f44","original_id":"ih_31363546247600","tier":"B","category":"HACK_THEFT","title":"Steam-Support :: Steam-Client-Problembehandlung – OADJ","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support chat log screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://g4skins.com/img/anti-scam/sections/steam-section-3.png","source_host":"g4skins.com","source_status":"public_url","source_group":"d29762c2b8818d299c67","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e01de65592","original_id":"ih_27361626435924","tier":"B","category":"RESTORE_REFUSED","title":"steam support reply we do not restore items","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support reply we do not restore items. Содержимое проверит распознавание.","quote":"","source_url":"https://www.josbank.com/blog/wp-content/uploads/2026/05/mens-linen-pants-how-to-style-hero-1.jpg","source_host":"www.josbank.com","source_status":"public_url","source_group":"6280a9acf87eff3c3c9f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1aeb8a9ab3","original_id":"ih_74773369880361","tier":"B","category":"RESTORE_REFUSED","title":"steam support reply we do not restore items","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support reply we do not restore items. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.theatlantic.com/thumbor/-Kabtb6KvRdNkP1dD3E5tC4ghhs\\u003d/0x255:4896x3009/960x540/media/img/mt/2017/03/RTX1TBS7/original.jpg","source_host":"cdn.theatlantic.com","source_status":"public_url","source_group":"7e50526c911928ebfa95","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1dd8ea4cef","original_id":"ih_84145789101497","tier":"B","category":"RESTORE_REFUSED","title":"steam support reply we do not restore items","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support reply we do not restore items. Содержимое проверит распознавание.","quote":"","source_url":"https://www.restoralax.ca/sites/g/files/vrxlpx56221/files/2026-05/RestoraLAX.png","source_host":"www.restoralax.ca","source_status":"public_url","source_group":"a72bd259ea42a3c6285b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a1de14bc6","original_id":"ih_60390663367354","tier":"B","category":"HACK_THEFT","title":"I Was Phished on Steam: How to Prevent It, and How to Respond","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/f706d65863d8ea02f4734ada5499449d.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"9dd978f055c62013121b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d4d4d95d8","original_id":"ih_18971729162363","tier":"B","category":"HACK_THEFT","title":"I Was Phished on Steam: How to Prevent It, and How to Respond","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/ynumf59sc8sz.png","source_host":"i.redd.it","source_status":"public_url","source_group":"bd57efdb9ec9044b896b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1ba543b230","original_id":"ih_79083067258486","tier":"B","category":"HACK_THEFT","title":"How To Fix a Steam Pending Purchase Error","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.file.com.es/wp/2022/10/15222454/1665872672_56_Solucionar-el-error-26-de-Steam-en-Windows-10.png","source_host":"cdn.file.com.es","source_status":"public_url","source_group":"3515259bfd0836a572f2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3054bc97a5","original_id":"ih_41770485735202","tier":"B","category":"HACK_THEFT","title":"1005 best Steam Support images on Pholder | Tf2, Steam Deck and Steam","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/nqnmwee0l9541.png","source_host":"i.redd.it","source_status":"public_url","source_group":"d27e32481331319ed426","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-5b2afa98f1","original_id":"ih_19409537993434","tier":"B","category":"HACK_THEFT","title":"Steam Support's Response to 'High End PC' Complaints GagBase | AI ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/9t4tkm8yetg31.png","source_host":"i.redd.it","source_status":"public_url","source_group":"8455c451600e113ad0cd","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-13d26baac9","original_id":"ih_82982097453880","tier":"B","category":"HACK_THEFT","title":"FAKE STEAM SUPPORT MESSAGE : r/SteamScams","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://support.teamwork.com/desk/file/9623902/Screenshot 2019-11-06 at 09.28.43.png","source_host":"support.teamwork.com","source_status":"public_url","source_group":"f40190925df933dc0f27","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2552d0ec2e","original_id":"ih_95314321381875","tier":"B","category":"HACK_THEFT","title":"How to Return a Steam Game - Age Of Notes","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://clan.fastly.steamstatic.com/images/45691838/c55d7b7e280f0c6cb4f9aba50d37b8430f5095ab.png","source_host":"clan.fastly.steamstatic.com","source_status":"public_url","source_group":"ebbcd1fb8e839f228c35","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-87a5f92ae8","original_id":"ih_82163753135039","tier":"B","category":"HACK_THEFT","title":"steam support ticket closed screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket closed screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/threads/DO6KbgGDXO5/1/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"d8f27989dd7642bd768d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96c445ae48","original_id":"ih_10745143465160","tier":"B","category":"HACK_THEFT","title":"steam support ticket closed screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket closed screenshot. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/IRPLB.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"aff9fee5a50354577c7f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0db406fd8c","original_id":"ih_50167422918212","tier":"B","category":"HACK_THEFT","title":"steam support ticket closed screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket closed screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/instagram/DJ_3SFYTWwE/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"981417afcc12865d752b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d164e7125","original_id":"ih_81163904117528","tier":"B","category":"HACK_THEFT","title":"steam support ticket closed screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket closed screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/instagram/DW87OiSiDop/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"85cd6e574612de024828","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8974e22562","original_id":"ih_72719066931257","tier":"B","category":"HACK_THEFT","title":"steam support ticket closed screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket closed screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://media.defense.gov/2026/May/05/2003924402/2000/2000/0/260505-F-FK471-5682.PNG","source_host":"media.defense.gov","source_status":"public_url","source_group":"ea4e352f0349dce11ae4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bcc2296e65","original_id":"ih_81077167894047","tier":"B","category":"HACK_THEFT","title":"steam support ticket closed screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket closed screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.foodandwine.com/thmb/s5amjK4IJu3nf2KkVNLExQFdyDc\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/faw-product-technivorm-moccamaster-kbgv-select-10-cup-40oz-18-rkilgore-388-1-a2935122ae454de18cc14aab8f90a125.jpeg","source_host":"www.foodandwine.com","source_status":"public_url","source_group":"3d35d5625eb15001d3a1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2646219ad1","original_id":"ih_40987213064041","tier":"B","category":"HACK_THEFT","title":"steam support ticket closed screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support ticket closed screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.nps.gov/common/uploads/structured_data/6D4E8EE9-CBB3-C067-D68889233F7AAF8F.jpg","source_host":"www.nps.gov","source_status":"public_url","source_group":"0d39a215ba47ceb6405b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-349feb0e7d","original_id":"ih_65028859645267","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/r6b0w24azk451.png","source_host":"i.redd.it","source_status":"public_url","source_group":"eba1c118c64d8a6f2c14","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3fb0513d76","original_id":"ih_63104935601275","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/qrM3kYy.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"d3bbaa2e6e994ee4b316","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f699c04ed","original_id":"ih_22670814671132","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"A user reported losing 1,100 euros to a scammer and received a fake support reply telling them to contact a fake 'Valve Fraud Moderator' on Discord (Solo#7212). This is a scam impersonating Steam Support rather than genuine Valve staff correspondence.","quote":"","source_url":"https://i.redd.it/22u1416rcmz61.png","source_host":"i.redd.it","source_status":"public_url","source_group":"7994284ed2d71b17a6ce","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-06459a59b0","original_id":"ih_56522551805424","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.notebookcheck.net/fileadmin/_processed_/6/8/csm_AnaValensSteamEarlyAccessAdultGames_50c016bcd8.jpg","source_host":"www.notebookcheck.net","source_status":"public_url","source_group":"8f46f8e134bb1b3f2a1e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-726499fda7","original_id":"ih_64862347187312","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.mos.cms.futurecdn.net/v2/t:22,l:0,cw:950,ch:712,q:80,w:950/9f2fS7nUkg7cm4ZpehQBtU.jpg","source_host":"cdn.mos.cms.futurecdn.net","source_status":"public_url","source_group":"93c7b24fed9aea16ce9e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-45e6e1db0a","original_id":"ih_73130760640138","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://help.marathonthegame.com/hc/user_images/01KK88XFVHWZRM4SRWKF9P4AAQ.png","source_host":"help.marathonthegame.com","source_status":"public_url","source_group":"703ca938af33d5385484","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dce33b466","original_id":"ih_31301454700101","tier":"B","category":"HACK_THEFT","title":"Steam Support Kontaktieren / Ticket Erstellen? :: Deutsches Forum – UZHLAF","summary":"Кандидат в скриншот (supp). Найдено по запросу: help.steampowered.com ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://gridinsoft.com/img/scr/site/help-steampowered-com.jpeg","source_host":"gridinsoft.com","source_status":"public_url","source_group":"eb918bfc08150ef2c937","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f64183652e","original_id":"ih_84886496110559","tier":"B","category":"HACK_THEFT","title":"Canned Responses for Awesome Support","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://giftagamer.com/wp-content/uploads/2023/02/Steam-support-not-errors-or-game-bans.png","source_host":"giftagamer.com","source_status":"public_url","source_group":"cdbe93c391db650511e4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96f323bd61","original_id":"ih_13680524141243","tier":"B","category":"HACK_THEFT","title":"5 cách để khắc phục ảnh chụp màn hình Steam không hoạt động","summary":"Кандидат в скриншот (supp). Найдено по запросу: help.steampowered.com ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://vi.purelysandy.com/cdn/5-Ways-To-Fix-Steam-Screenshot-Not-Working/1785/5-Ways-To-Fix-Steam-Screenshot-Not-Working.png","source_host":"vi.purelysandy.com","source_status":"public_url","source_group":"da007a91fbc365122c53","publication_date":"","language":"vi","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-806afcefe8","original_id":"ih_48501402978178","tier":"B","category":"HACK_THEFT","title":"How to Take a Screenshot in Steam","summary":"Кандидат в скриншот (supp). Найдено по запросу: help.steampowered.com ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.stack.imgur.com/xDCpk.png","source_host":"i.stack.imgur.com","source_status":"public_url","source_group":"04bee89b46953a08adc3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b48f22ffe","original_id":"ih_59779507234317","tier":"B","category":"HACK_THEFT","title":"help.steampowered.com ticket screenshot","summary":"A user submitted a Steam Support ticket (HT-V5VG-2Y98-JHTC) on May 31, 2022, reporting an unauthorized purchase of a Dota 2 item worth 114.88 using their Steam Wallet funds. The screenshot shows only the user's message to support, with no agent reply visible.","quote":"","source_url":"https://i.redd.it/xcpvyvpekh5g1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"e5b8c05054e0eed6a0da","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8be80a0ae0","original_id":"ih_66492259053357","tier":"B","category":"HACK_THEFT","title":"help.steampowered.com ticket screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: help.steampowered.com ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://forum.level1techs.com/uploads/default/original/3X/f/5/f5308cea9e52f706d13eccf41a3f13274e557e63.jpg","source_host":"forum.level1techs.com","source_status":"public_url","source_group":"3597110e5fd8d82fbed7","publication_date":"","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0ef2e35408","original_id":"ih_72493842832826","tier":"B","category":"HACK_THEFT","title":"help.steampowered.com ticket screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: help.steampowered.com ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.exitlag.com/blog/wp-content/uploads/2026/09/how-to-refund-a-game-on-steam.jpg","source_host":"www.exitlag.com","source_status":"public_url","source_group":"a41e4a8de893ea0ca3b3","publication_date":"","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c688deb6c6","original_id":"ih_58227163789579","tier":"B","category":"HACK_THEFT","title":"help.steampowered.com ticket screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: help.steampowered.com ticket screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://img.tripi.vn/cdn-cgi/image/width\\u003d700,height\\u003d700/https://gcs.tripi.vn/public-tripi/tripi-feed/img/475341OZH/anh-mo-ta.png","source_host":"img.tripi.vn","source_status":"public_url","source_group":"b142d69de430134203e2","publication_date":"","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02525f67aa","original_id":"ih_63309516997225","tier":"B","category":"HACK_THEFT","title":"steam support chat log screenshot refused","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support chat log screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://www.hillspet.com/content/dam/cp-sites-aem/hills/hills-pet/breed/breed-thumb-images/japanese-chin-dog-breed-standing-outdoors-looking-up.jpg","source_host":"www.hillspet.com","source_status":"public_url","source_group":"06849194d70aac1c8ff2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-757fa84647","original_id":"ih_39976532014402","tier":"B","category":"HACK_THEFT","title":"steam support chat log screenshot refused","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support chat log screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://npr.brightspotcdn.com/dims3/default/strip/false/crop/7290x4860+0+0/resize/1100/quality/50/format/jpeg/?url\\u003dhttp%3A%2F%2Fnpr-brightspot.s3.amazonaws.com%2F5c%2F53%2F2a61d0eb4f15bf0cc233e0f98f7e%2Fgettyimages-2263410066.jpg","source_host":"npr.brightspotcdn.com","source_status":"public_url","source_group":"f8ec3f051ecb7f76d34a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6528268de6","original_id":"ih_71039007276828","tier":"B","category":"HACK_THEFT","title":"steam support chat log screenshot refused","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support chat log screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://apiimg.iberostar.com/uploads/image/84907/crops/360:740/360/image.jpg","source_host":"apiimg.iberostar.com","source_status":"public_url","source_group":"6245b6297ca4b2b2de59","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35cd5b6a03","original_id":"ih_39812586201123","tier":"B","category":"HACK_THEFT","title":"steam support chat log screenshot refused","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support chat log screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://people.com/thmb/knANW4vCmyg8ZF90sdwnPvl6-uU\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc():focal(749x0:751x2)/david-wilcock-2-042226-d41ca0c3e02644f1a52d4be1ddbd89dc.jpg","source_host":"people.com","source_status":"public_url","source_group":"34df26afc08d1c6b871b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12d60033e8","original_id":"ih_93570065914357","tier":"B","category":"HACK_THEFT","title":"Someone sent me this image and said my steam account will be banned if ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/09tcvoicnkv61.png","source_host":"i.redd.it","source_status":"public_url","source_group":"e2ee95f3504441ef1c12","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d36215497a","original_id":"ih_72331390862352","tier":"B","category":"HACK_THEFT","title":"Ban Appeal Guidelines (Read Before Posting!) : r/GoTradeAppeals","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/9f07757d4d18a8e352723384fdc8d06f.jpg","source_host":"i.gyazo.com","source_status":"public_url","source_group":"974279e82df3cf4b53bd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d8b8ade98","original_id":"ih_57987023156086","tier":"B","category":"HACK_THEFT","title":"How to appeal Activision ban -- Big MW3 and Warzone bans | ONE Esports","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.oneesports.gg/cdn-data/2024/08/mw3_warzone_appeal_ban-1024x576.jpg","source_host":"cdn.oneesports.gg","source_status":"public_url","source_group":"8666cc303f0d51f6d3c9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a74411cdf","original_id":"ih_27964237221963","tier":"B","category":"HACK_THEFT","title":"[NSFW] So Steam bans Witcher 3 screenshots, butt this is okay? : r/Steam","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://gamingpowerup.com/wp-content/uploads/2023/05/submit-a-ban-appeal-call-of-duty-warzone-1536x968.jpg","source_host":"gamingpowerup.com","source_status":"public_url","source_group":"c3271005a222b13dc156","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7857b9c6bf","original_id":"ih_83702739843860","tier":"B","category":"HACK_THEFT","title":"Beware the \\","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/b78b6fd50d768c039f387ffdd30775db.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"b04b7391fbfbe60123e7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2756aa71d4","original_id":"ih_58348743578840","tier":"B","category":"HACK_THEFT","title":"Ban Appeal - Denied - Diverge Networks","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/3fbd0bfeda7a3d716e9e7fec788cb563.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"d6d069663521831c7448","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f57e66614","original_id":"ih_12839959904928","tier":"B","category":"HACK_THEFT","title":"ban appeal - Denied - Diverge Networks","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/8317ee036fac794874103db655d2d803.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"efce30140500e5d129c0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2db75dbb7d","original_id":"ih_60509998066302","tier":"B","category":"HACK_THEFT","title":"Why Was My Steam Account Banned? Common Reasons and How to Appeal or ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://truth.bahamut.com.tw/s01/201907/2de005cba2eb70d63ebc11cd9f586672.JPG?w=1000","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"fe59b72ac0cb7f481874","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6b43e9f4a8","original_id":"ih_75393497174855","tier":"B","category":"HACK_THEFT","title":"Ban Appeal - Denied - Diverge Networks","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/1773a7974428b521d1b4b8a332f3247f.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"6b127d44a7c4f0eb6bbc","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce941fb7d8","original_id":"ih_31032196296071","tier":"B","category":"HACK_THEFT","title":"Ban Appeal - Denied - Diverge Networks","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/5a2e6a34c85847b44ffc496f519b1ce9.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"3e8bc55e82a37f4c17e3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caf150239b","original_id":"ih_71491116883470","tier":"B","category":"HACK_THEFT","title":"steam ban appeal denied email screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://tposegaming.com/wp-content/uploads/2026/06/Appeal-Form-for-task-bar-hero-ban.webp","source_host":"tposegaming.com","source_status":"public_url","source_group":"f8ac3be8dc8d6eba611d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3db6a10a1","original_id":"ih_46204685092673","tier":"B","category":"HACK_THEFT","title":"steam ban appeal denied email screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/2ccnl9j6kfv71.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"9aecd7aabbf611904cb7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-542db84784","original_id":"ih_42638216298928","tier":"B","category":"BAN_NO_REASON","title":"Vac Ban Zweiter Account? , Steam: VAC-Bann aufheben oder umgehen? Wie ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cs.money/ru/blog/wp-content/uploads/2023/02/frame-8-1.png","source_host":"cs.money","source_status":"public_url","source_group":"fe3cba9d4114dedeb5ed","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d34c285ec","original_id":"ih_44564598282559","tier":"B","category":"BAN_NO_REASON","title":"40,000 accounts hit with VAC ban immediately after Steam Summer Sale ...","summary":"The screenshot shows a video tutorial thumbnail displaying Steam's help page for VAC bans on Call of Duty: Modern Warfare 3. Steam's policy text specifies that Steam Support is unable to remove VAC bans under any circumstances, including in cases where an account was hijacked or shared.","quote":"","source_url":"https://i.ytimg.com/vi/UCpLeCP9PlU/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"bbfe8f947823459267a4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d9f2e735a5","original_id":"ih_56216016848101","tier":"B","category":"BAN_NO_REASON","title":"【情報】Steam Ban的各種類型 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"An automated notification informing a user of a permanent VAC ban in Counter-Strike 2. The notice specifies that the ban is permanent and prevents the user from playing on VAC-secured servers.","quote":"","source_url":"https://i.ytimg.com/vi/xo8OpIFDOIk/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"3705eaada08d82cb3f3a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1016cb7648","original_id":"ih_69470968285359","tier":"B","category":"BAN_NO_REASON","title":"How Vac Ban Works at Anthony Sears blog","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://pub-c329e3518ca048ec943284e41091bfc6.r2.dev/uploads/7b8bf5bd-159b-44aa-a275-18624876f1f7.png","source_host":"pub-c329e3518ca048ec943284e41091bfc6.r2.dev","source_status":"public_url","source_group":"f097231343433c25403b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7780ed751e","original_id":"ih_65992368177894","tier":"B","category":"BAN_NO_REASON","title":"Can You Appeal a VAC Ban in CS2? Truth, Rules & What You Can Do","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://img.ifunny.co/images/5bee6420304f8e1ec398cfd48c64c53950cd058c92f66a5dc53386e5fd2daa45_1.jpg","source_host":"img.ifunny.co","source_status":"public_url","source_group":"e5be60efcf957ba82789","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f23fa5ba82","original_id":"ih_11501395033733","tier":"B","category":"BAN_NO_REASON","title":"Petition · Give VAC banned users a second chance · Change.org","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.ytimg.com/vi/y96s1dHMk5U/hq720.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"eb9647607f7ea93efa25","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a25760a2c","original_id":"ih_34860612363509","tier":"B","category":"BAN_NO_REASON","title":"Steam Valve Anti Cheat (VAC) nedir? VAC ban kalkar mi? - SDN","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://bitskins.com/blog/content/images/2024/04/image-16.png","source_host":"bitskins.com","source_status":"public_url","source_group":"89f2fe27f1ddddf9abc2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-bb57a2b207","original_id":"ih_38646517673044","tier":"B","category":"BAN_NO_REASON","title":"How to Fix the “VAC Was Unable to Verify Your Game Session” Error on ...","summary":"A video thumbnail displaying an automated Steam VAC ban notice stating that the account has been banned from secure servers for a cheating infraction. Text overlay on the video thumbnail reads 'HOW MY CS:GO VAC BAN GOT REMOVED !'.","quote":"","source_url":"https://i.ytimg.com/vi/r9nW3BrbIHk/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"b15f02f66d2f94e50564","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4d53d7e871","original_id":"ih_44294570364897","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.seriouseats.com/thmb/yTlgYPRrxo8qJ4wWI87F3xzYxBo\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/20260609-SEA-Adana-Kebabs-Mateja-Zvirotic-Andrijanic-HERO-6cef56fa0d0b4cd2b4485bd25d519820.jpg","source_host":"www.seriouseats.com","source_status":"public_url","source_group":"56329f8908cd7ee6f7fc","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa4a884e8c","original_id":"ih_13319114146908","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/mwp/media/?path\\u003dwp-content%2Fuploads%2F2026%2F09%2FMeta_VR_Glasses_ProductShot_16x9-scaled.webp","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"6c8cae3f1e51807cbf8f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31acfc2a6a","original_id":"ih_62631005651214","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.allrecipes.com/thmb/NC2wQbAcN8T43bf-e65FKeKrT1A\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/216071-true-bangers-and-mash-with-onion-gravy-VAT-Beauty-4x3-aaf7bd24fe4041dc8e0f2074f6fab8a6.jpg","source_host":"www.allrecipes.com","source_status":"public_url","source_group":"e6174910c3fba6e21eb4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9bc1da6e93","original_id":"ih_80049025146530","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.seriouseats.com/thmb/F3ghobjTg9rWe9F_DVVgWAaEcvM\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/20251024-SEA-Kabsa-AmandaSuarez-41-43fc18239b6b42dcaafaa09a2693988f.jpg","source_host":"www.seriouseats.com","source_status":"public_url","source_group":"0fab4277f7ce59fab9a0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94a474ed4f","original_id":"ih_53305540485556","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.internetmatters.org/wp-content/uploads/2024/10/Youtube-app-2-1-300x157.png","source_host":"www.internetmatters.org","source_status":"public_url","source_group":"99127d8564909859cc72","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc0a75b9dc","original_id":"ih_40058980503834","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.allrecipes.com/thmb/xBe7J1i-_2lDXVFHQtqMXktIz1Q\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/232397-homemade-ketchup-ddmfs-28-4x336-4x3.-c50701be22a742b9b0753b7b1ef84163.jpg","source_host":"www.allrecipes.com","source_status":"public_url","source_group":"296b3702510ded631c4c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93954b4f82","original_id":"ih_20732302060749","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.thespruceeats.com/thmb/HLKi5zA9TEfkYqATCLq1rZdsPXo\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/SES-easy-cream-sauce-3060554-hero-A-2069553b157b41f7a94835fbb96f0c9e.jpg","source_host":"www.thespruceeats.com","source_status":"public_url","source_group":"3750b567dd3200b53dfd","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abfa2e9f10","original_id":"ih_67140038830568","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.seriouseats.com/thmb/bsrfH3BmUySe56MThNeS_7O2jdA\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/20260609-SEA-Arepas-Lorena-Masso-HERO-dba424f572d246ea850c1e44745b9f5f.jpg","source_host":"www.seriouseats.com","source_status":"public_url","source_group":"ccdaa090eba5702011ab","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed5bcf12e2","original_id":"ih_17364607918322","tier":"B","category":"HACK_THEFT","title":"steam support canned response screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support canned response screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.allrecipes.com/thmb/kj_k3opY3gNDM8Fej_iun8KaWkU\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/17551-boiled-peanuts-VAT-Beauty-4x3-4fd4568fa95b4829aff82ef580657666.jpg","source_host":"www.allrecipes.com","source_status":"public_url","source_group":"4df0cdcebf4b5aa3804a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a5d53c5d1","original_id":"ih_81018850548750","tier":"B","category":"HACK_THEFT","title":"steam support chat log screenshot refused","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support chat log screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://www.alkaseltzer.com/sites/g/files/vrxlpx57721/files/2026-08/alka-seltzer-cold-cold-and-flu-plus-congestion-liquid-night-pdp-main-image-550x550_0.png","source_host":"www.alkaseltzer.com","source_status":"public_url","source_group":"3a79eb101e73f703a4ed","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efda52787a","original_id":"ih_33420224047419","tier":"B","category":"HACK_THEFT","title":"steam support chat log screenshot refused","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support chat log screenshot refused. Содержимое проверит распознавание.","quote":"","source_url":"https://www.gematsu.com/wp-content/uploads/2026/04/Blood-of-Dawnwalker-Release-Date_04-28-26.jpg","source_host":"www.gematsu.com","source_status":"public_url","source_group":"d605050acef9dd226643","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e27e99793a","original_id":"ih_44774890586706","tier":"B","category":"BAN_NO_REASON","title":"How to Fix the “VAC Was Unable to Verify Your Game Session” Steam Error","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.ytimg.com/vi/BSK2ZO-zwn8/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"7b6ed503823204953c4f","publication_date":"","language":"sv","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-841ac5e61a","original_id":"ih_87443126169326","tier":"B","category":"BAN_NO_REASON","title":"VAC ban CS 2 warum? (PC, Computerspiele, Steam)","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.stack.imgur.com/iz8n8.png","source_host":"i.stack.imgur.com","source_status":"public_url","source_group":"7b4a50f04f9045802ec4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c6ba3f932","original_id":"ih_74702388091886","tier":"B","category":"BAN_NO_REASON","title":"Can You Appeal a VAC Ban in CS2? Truth, Rules & What You Can Do","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://helpdeskgeek.com/wp-content/pictures/2023/07/hdg-how-to-fix-the-vac-was-unable-to-verify-your-game-session-steam-error-3-compressed-610x195.png","source_host":"helpdeskgeek.com","source_status":"public_url","source_group":"4b5af732f851232e47f0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f93544c1a3","original_id":"ih_63283587814885","tier":"B","category":"HACK_THEFT","title":"من در Steam فیش شدم: چگونه از آن جلوگیری کنیم و چگونه پاسخ دهیم » خبر و ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.makeuseof.ir/wp-content/uploads/2025/01/steam-page-on-the-vote-for-my-team-scam.jpg","source_host":"www.makeuseof.ir","source_status":"public_url","source_group":"63cf8c6263c67414e9ea","publication_date":"","language":"fa","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-56afe535e6","original_id":"ih_76014551118636","tier":"B","category":"HACK_THEFT","title":"Perma Ban Appeal - Denied - Diverge Networks","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/776fd272f23e0aa21bf4766918d74e68.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"ed01bc5c2d6c450c4394","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13ad88a31b","original_id":"ih_19291721695719","tier":"B","category":"HACK_THEFT","title":"How to submit a Activision ban appeal?","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://candid.technology/wp-content/uploads/2023/09/Activision-appeal-ban.jpg","source_host":"candid.technology","source_status":"public_url","source_group":"c1e7e2b934b49e83e34a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4234a1ceff","original_id":"ih_19604948521079","tier":"B","category":"HACK_THEFT","title":"Beware the \\","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/90ef233c4184b3078d2b02e2559d3faa.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"74d7e81704a25fcabdf2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0643d0970","original_id":"ih_16498790580549","tier":"B","category":"HACK_THEFT","title":"Ban Appeal - Denied - Diverge Networks","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/c0a84fd68fd4390ddd29744a3aed7383.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"eb39847406664251dd99","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04498f803b","original_id":"ih_46212061722014","tier":"B","category":"HACK_THEFT","title":"Permanent Ban Appeal - Denied - Diverge Networks","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/a51a371eb788b95f96c98f2d3cce8229.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"f2f8a68ee25f6cf266a4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2c57e41de","original_id":"ih_43335186527675","tier":"B","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/threads/Dbn8VqrCQRH/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"0ed32f298eabe0a6b32f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1dfd61bc82","original_id":"ih_59981130577448","tier":"B","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://daddyskins.com/blog/wp-content/uploads/2026/02/image-30.jpg","source_host":"daddyskins.com","source_status":"public_url","source_group":"135fa95899f89973a8f6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c1e4a8e20","original_id":"ih_47403239526130","tier":"B","category":"BAN_NO_REASON","title":"steam vac ban notice screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.ytimg.com/vi/UCpLeCP9PlU/sddefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"031f22f78d98b8c7a758","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b9a8ef5474","original_id":"ih_16013199126453","tier":"B","category":"HACK_THEFT","title":"Steam Delivery Girl | Steam | Know Your Meme","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.kym-cdn.com/photos/images/list/002/813/890/b97.png","source_host":"i.kym-cdn.com","source_status":"public_url","source_group":"2916d2c2cc97be2ba90a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7d12a205a3","original_id":"ih_69068511814154","tier":"B","category":"BAN_NO_REASON","title":"Steam Cheater Check - VAC Ban & Player Scanner | CheaterCheck.io","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://candid.technology/wp-content/uploads/2023/04/steam-other-notification-1.jpg","source_host":"candid.technology","source_status":"public_url","source_group":"aad6c07e69cd26bc244c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-875bdf865c","original_id":"ih_49588343138896","tier":"B","category":"HACK_THEFT","title":"Steam Beta Client updated, finally fixing the notification spam when ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://candid.technology/wp-content/uploads/2023/04/steam-social-notifcations-3-1024x576.jpg","source_host":"candid.technology","source_status":"public_url","source_group":"eda0b35f8cb4c8621440","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93fa7011d6","original_id":"ih_22619868067311","tier":"B","category":"HACK_THEFT","title":"Mama mia | Steam | Know Your Meme","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.kym-cdn.com/photos/images/original/002/813/890/b97.png","source_host":"i.kym-cdn.com","source_status":"public_url","source_group":"1b50fbeed6fc423b265b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d7b9b0106d","original_id":"ih_48114874462646","tier":"B","category":"HACK_THEFT","title":"Steam moderation | Steam | Know Your Meme","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.kym-cdn.com/photos/images/original/001/342/849/3cd.jpeg","source_host":"i.kym-cdn.com","source_status":"public_url","source_group":"d71034ca0c8aeea609a8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d5807fda4d","original_id":"ih_80510047535536","tier":"B","category":"HACK_THEFT","title":"How do i get rid of this account alert? can i get unbanned? i posted a ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2023_06/image.png.e341e83eb2fd08f21fd7ad6f3135432f.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"2d0141fd4027ffbbf2cf","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2deeb3ff96","original_id":"ih_63856398745202","tier":"B","category":"HACK_THEFT","title":"Steam Community :: Guide :: Bans on Steam","summary":"A screenshot of an automated Steam client alert informing the user that their account functionality has been restricted due to a hijacking or security lock. 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Содержимое проверит распознавание.","quote":"","source_url":"https://www.cyberghostvpn.com/privacyhub/wp-content/uploads/2026/03/Image-1-1-1024x523.png","source_host":"www.cyberghostvpn.com","source_status":"public_url","source_group":"eb781d176a0f87887d95","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8db9314443","original_id":"ih_61838832038650","tier":"B","category":"HACK_THEFT","title":"steam community ban notification screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://gov.texas.gov/uploads/images/film/_large_cropped/FFTX-Web-Banners-200.jpg","source_host":"gov.texas.gov","source_status":"public_url","source_group":"9cc452fe19b32e39ada9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8203b0d25a","original_id":"ih_42536620118874","tier":"B","category":"HACK_THEFT","title":"steam community ban notification screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.seriouseats.com/thmb/APFNj62gmesQpaI46EsBftYgBwM\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/pork-and-chives-dumpling-filling-hero-03-QiAi-4fe8e98b6371461bbd1316ce4093e27c.JPG","source_host":"www.seriouseats.com","source_status":"public_url","source_group":"87ded04c0814f4b2ac46","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22f7c3fbe9","original_id":"ih_82522969673922","tier":"B","category":"HACK_THEFT","title":"steam community ban notification screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://s.yimg.com/lo/mysterio/api/4cf8f9da0b0e9882b178566988c7b4b61fffce7062cf4b94434b375f5384ae2b/lightyear_networkapi/resizefill_w960%3Bquality_80%3Bformat_webp/https%3A%2F%2Fmedia.zenfs.com%2Fen%2Fus.abcnews.go.com%2F7495d14727835833472100b861aa000a.jpg","source_host":"s.yimg.com","source_status":"public_url","source_group":"e29f2bc57b82c41112ab","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9ee84b855","original_id":"ih_88771622259394","tier":"B","category":"HACK_THEFT","title":"steam community ban notification screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.nps.gov/common/uploads/structured_data/D098D5FD-0DF4-C3F4-083C06DBAAB173CD.jpg","source_host":"www.nps.gov","source_status":"public_url","source_group":"a3d4857018524dc7dc8d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dcbb6b53cc","original_id":"ih_33253717963322","tier":"B","category":"HACK_THEFT","title":"Banned from a steam community. Reason: \\","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.postimg.cc/JznKsM0R/Screenshot-2022-06-16-011924.png","source_host":"i.postimg.cc","source_status":"public_url","source_group":"c0142096789ca2b085e2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d0cd6cadc4","original_id":"ih_32512308046738","tier":"B","category":"HACK_THEFT","title":"Community Ban after SteamGifts mention in Steam","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/LASGOmw.jpeg","source_host":"i.imgur.com","source_status":"public_url","source_group":"45d3c4138339f120c055","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfa34a2f54","original_id":"ih_90754134632000","tier":"B","category":"HACK_THEFT","title":"Как выглядит Community Ban в Steam? | Форум Mipped.com","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/3zRXU84.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"75bc8bebba11adc0e670","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6787662aca","original_id":"ih_65757788531778","tier":"B","category":"HACK_THEFT","title":"Trade feedback led to steam community ban","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/89NZEeW.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"25a48a6b3c6eef79595f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42b79929a1","original_id":"ih_41576359533613","tier":"B","category":"HACK_THEFT","title":"Community Ban after SteamGifts mention in Steam","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/OftjO7J.jpeg","source_host":"i.imgur.com","source_status":"public_url","source_group":"7e92ce444c5f70779faa","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a24fdfbb2d","original_id":"ih_45983495757680","tier":"B","category":"HACK_THEFT","title":"what happens when you banned from Steamcommunity - General Discussion ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_07_2016/post-18079-0-94759600-1469340307.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"76f52f43e94670eeea09","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3b1afdc3d","original_id":"ih_37700527177329","tier":"B","category":"HACK_THEFT","title":"Steam Community :: Guide :: [Guide] Posting Screenshots for Help","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.wepc.com/wp-content/uploads/2023/06/Steam-notifications-redacted-1200x320.png","source_host":"www.wepc.com","source_status":"public_url","source_group":"ed2473a4911bef94f854","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a916a4034","original_id":"ih_41466317291379","tier":"B","category":"HACK_THEFT","title":"How to check Steam hub ban history? :: Help and Tips","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/vPP5BJg.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"98b33f698e777b2f71fc","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8356b1b3d5","original_id":"ih_51575815649618","tier":"B","category":"HACK_THEFT","title":"#My Steam Account is locked - YouTube","summary":"A Steam client alert notifies the user that their account has been temporarily restricted due to suspected unauthorized access. Trading, purchasing, community features, and VAC online play are disabled until proof of ownership is provided to Steam Support.","quote":"","source_url":"https://i.ytimg.com/vi/V2JQF1tcMEg/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"453a274b27740b0cc096","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-324c1a194d","original_id":"ih_31186256377717","tier":"B","category":"BAN_NO_REASON","title":"How To Sell Steam Account for Real Money in 2026 | Eneba Hub","summary":"A Steam automated account alert notifies the user 'average_femboy' that their account has been locked for posting or upvoting suspicious content. The notice limits account functionality while advising the account owner to secure their credentials.","quote":"","source_url":"https://i.ytimg.com/vi/1HMcl4jkeiQ/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"de66aa1643c1a44885de","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-e4df22b355","original_id":"ih_63796235990833","tier":"B","category":"BAN_NO_REASON","title":"How to regain access to a steam community ban (For getting almost ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam vac ban notice screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://user-images.githubusercontent.com/40772867/42182630-bdf51b4e-7df3-11e8-9183-d19f8d7a02a1.PNG","source_host":"user-images.githubusercontent.com","source_status":"public_url","source_group":"141dfe81f3baaa4672ae","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-78144e63fd","original_id":"ih_43245167937693","tier":"B","category":"HACK_THEFT","title":"How to Delete Your Steam Account Permanently in 2021 [Guide] | Beebom","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.appuals.com/wp-content/uploads/2020/03/auth2-768x370.png","source_host":"cdn.appuals.com","source_status":"public_url","source_group":"7c523593ef318ab5bac7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-37af5a1482","original_id":"ih_73749363047099","tier":"B","category":"HACK_THEFT","title":"steam ban appeal denied email screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://theburgnews.com/wp-content/uploads/2025/12/Screenshot-2025-12-30-at-8.55.54-AM-1024x930.jpg","source_host":"theburgnews.com","source_status":"public_url","source_group":"ddc86f1195bae9c67e50","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-60edd68094","original_id":"ih_18116478732865","tier":"B","category":"HACK_THEFT","title":"steam ban appeal denied email screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.networksolutions.com/blog/wp-content/uploads/2025/08/block-ip-address.png","source_host":"www.networksolutions.com","source_status":"public_url","source_group":"9e69349feb824018689a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce912f17a1","original_id":"ih_68798073860265","tier":"B","category":"HACK_THEFT","title":"steam ban appeal denied email screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://images.pushsquare.com/8eb751e4baf59/1280x720.jpg","source_host":"images.pushsquare.com","source_status":"public_url","source_group":"8fccef761ab5753c8bc0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91d2f42135","original_id":"ih_81493588920694","tier":"B","category":"BAN_NO_REASON","title":"Banned for no Reason, Steam locked my account after purchase due to IP ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://www.askcybersecurity.com/wp-content/uploads/2021/06/Steam-Account-Security-Screenshot.jpg","source_host":"www.askcybersecurity.com","source_status":"public_url","source_group":"68ab4ab6f5bd692322b1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-acfbb29e95","original_id":"ih_29531705974901","tier":"B","category":"HACK_THEFT","title":"Scam Alert: Steam Account Locked by seller BillyGaters - EpicNPC","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://beebom.com/wp-content/uploads/2021/07/Acknowledge-550x415.jpg","source_host":"beebom.com","source_status":"public_url","source_group":"39d4aa5066071de5d12a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d69ef904cb","original_id":"ih_40818371783584","tier":"B","category":"HACK_THEFT","title":"Steam Content File Locked — What It Means & How to Fix It | OnlyErrorCodes","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2023_04/47686092_Screenshot2023-04-11155928.thumb.png.c264b40153b677e746e1ef0c3fe0da4a.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"1558c5f3cd7f8db9cb81","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5eaf72581","original_id":"ih_14480794403306","tier":"B","category":"HACK_THEFT","title":"Steam Community :: Guide :: How to check if your Steam account has been ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/untjbe2kknac1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"1eb4c27c59099d19e9e1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ffc25c3001","original_id":"ih_38503953116880","tier":"B","category":"RECOVERY_HIJACK","title":"Rainbow Six Siege Steam Authenticating Ownership at Jeanette Day blog","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/3XxpajH.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"adb16aa1d07220399f2e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd08271bbc","original_id":"ih_15321577128077","tier":"B","category":"RECOVERY_HIJACK","title":"SUBSCRIPTION PURCHASE ON STEAM NOT WORKING - Bug Reports - SWTOR | Forums","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://steamcdn-a.akamaihd.net/steamcommunity/public/images/clans/32393952/66778369b1d243c741e8294d8d66b732dbfdff9f.png","source_host":"steamcdn-a.akamaihd.net","source_status":"public_url","source_group":"839edf4a83f0bd8ecce0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a50b3eebb1","original_id":"ih_31373580717019","tier":"B","category":"RECOVERY_HIJACK","title":"- Indicate your full name and your steam account details (steam ID and ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.sstatic.net/i0NuK.png","source_host":"i.sstatic.net","source_status":"public_url","source_group":"29821002e2d4791f95e2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-fe52862de0","original_id":"ih_75988607124523","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Şifre Sıfırlama: 2025 En Yeni Yöntem","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.ytimg.com/vi/RXw6DlrLVbM/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"ce74d0b6fc400b9d21de","publication_date":"","language":"tr","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-ab87149e61","original_id":"ih_94542933694183","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Community :: Guide :: How To Contact Steam Support","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.ytimg.com/vi/Smkajz7N5Uc/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"f7f8a27a2b97593aed19","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d7e45fe931","original_id":"ih_51089794947579","tier":"B","category":"HACK_THEFT","title":"steam community ban notification screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/narJL52.jpeg","source_host":"i.imgur.com","source_status":"public_url","source_group":"a036f6b19a811493a645","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d06bdb0c17","original_id":"ih_47123948085462","tier":"B","category":"HACK_THEFT","title":"steam community ban notification screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.ytimg.com/vi/OrZL493CAkk/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"e62bf938be9cf921967d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b3e6823936","original_id":"ih_98375678233545","tier":"B","category":"HACK_THEFT","title":"steam community ban notification screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.redd.it/pol379v9yrea1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"30042b70802fb256df3c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-7e49e5b67e","original_id":"ih_73154474850359","tier":"B","category":"BAN_NO_REASON","title":"steam community ban notification screenshot","summary":"A Steam user received an automated Account Alert stating that their Steam Community privileges were suspended for 2 weeks due to multiple bans across several Steam Community Hubs. The notice restricts trading, commenting, and profile editing until March 26.","quote":"","source_url":"https://i.ytimg.com/vi/rm3lscsXCsA/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"36743cc0ae06ffe13427","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0fef8f3656","original_id":"ih_89552811729599","tier":"B","category":"HACK_THEFT","title":"steam community ban notification screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam community ban notification screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.ytimg.com/vi/0vt6FfIyKak/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"a622dbc928dc440e3c7e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2d8b9a3c1c","original_id":"ih_13840999187493","tier":"B","category":"RECOVERY_HIJACK","title":"now i know why people pirating game. i have full proof of owner but i ...","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://rectifygaming.com/wp-content/uploads/2024/10/valve-now-ownership-license-report.jpg","source_host":"rectifygaming.com","source_status":"public_url","source_group":"767ecc7d4cc22d349344","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-853b0d4295","original_id":"ih_41050831868327","tier":"B","category":"HACK_THEFT","title":"steam account locked permanently screenshot support","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2023_04/847016004_Screenshot2023-04-11160100.png.973923006853f13e50c050d0d3c650d9.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"90b088e9c7db1a6dab88","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5695eb4030","original_id":"ih_11510089175744","tier":"B","category":"HACK_THEFT","title":"steam account locked permanently screenshot support","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://joindeleteme.com/wp-content/uploads/2024/05/Screenshot-2024-04-18-220617-1024x595.png","source_host":"joindeleteme.com","source_status":"public_url","source_group":"ee145571f031710b4d65","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-157ea943bc","original_id":"ih_46303662369557","tier":"B","category":"RECOVERY_HIJACK","title":"steam support proof of ownership request screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/threads/DcW0J1sD1GO/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"00eac3f8458a04af7577","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa4fe35d16","original_id":"ih_76902389448010","tier":"B","category":"RECOVERY_HIJACK","title":"steam support proof of ownership request screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/S6xIBvy.jpg","source_host":"i.imgur.com","source_status":"public_url","source_group":"c007c0dfc5ae3246bf41","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-141ebcd92c","original_id":"ih_27233424318193","tier":"B","category":"HACK_THEFT","title":"Ticket System | Better Tickets Wiki","summary":"A Discord ticket bot ('Better Tickets') prompts user @Domme to authenticate with Steam to resolve a support ticket titled 'Issue with a steam game'. This is a phishing attempt operating via Discord to compromise Steam accounts.","quote":"","source_url":"https://docs.better-tickets.de/steam_auth.png","source_host":"docs.better-tickets.de","source_status":"public_url","source_group":"3ceacfaffefd342f43bd","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6b4edce63d","original_id":"ih_55805996372907","tier":"B","category":"HACK_THEFT","title":"Steam Community :: Guide :: How To Contact Steam Support","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.megabearsfan.net/image.axd/2015/10/SteamSupport_login_590x320.jpg","source_host":"www.megabearsfan.net","source_status":"public_url","source_group":"8e6db5e388afca91d01e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93fe756154","original_id":"ih_90275470027303","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Community :: Guide :: How to write a Steam Support ticket [OUTDATED]","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.gamingdose.com/wp-content/uploads/2020/10/steam-support.jpg","source_host":"www.gamingdose.com","source_status":"public_url","source_group":"73f0f86bda5b8ed46f34","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-816d73a62b","original_id":"ih_42296516522604","tier":"B","category":"HACK_THEFT","title":"Steam Refunds: Friend or Foe? | TechSpot","summary":"A user submitted a help request regarding missing market funds, but received a fake message from a scammer impersonating Steam Support. The scammer claimed an account was pending a ban and threatened a permanent IP/hardware lock unless the victim contacted a fake admin via a Gmail address or Steam friend code.","quote":"","source_url":"https://truth.bahamut.com.tw/s01/202404/forum/60599/6e1247087ae66e8457913658161dcbd6.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"40fcc949c39e3a3ccf6d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-774012a452","original_id":"ih_18217307684728","tier":"B","category":"RECOVERY_HIJACK","title":"RE:【板務】 詐騙新招「假冒Valve/Steam/Discord/skype官方」重點整理停、看、聽 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://candid.technology/wp-content/uploads/2024/10/Steam-NewNotice-ss1-1024x640.jpg","source_host":"candid.technology","source_status":"public_url","source_group":"5d220a4120a62f582b95","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8edc108de","original_id":"ih_28227533555093","tier":"B","category":"RECOVERY_HIJACK","title":"Cách hoàn tiền trò chơi trên Steam và lấy lại tiền của bạn - All Things N","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://forumcontent.paradoxplaza.com/public/1166541/steam 2.png","source_host":"forumcontent.paradoxplaza.com","source_status":"public_url","source_group":"aa6a3d463ad267001fbe","publication_date":"","language":"vi","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c32e518849","original_id":"ih_41104795848159","tier":"B","category":"HACK_THEFT","title":"Steamサポートへの連絡方法","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.ytimg.com/vi/wouhE7xzzP8/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"20e93b8ef7f02a292843","publication_date":"","language":"ja","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-991d059c89","original_id":"ih_39062865653636","tier":"B","category":"HACK_THEFT","title":"steam ban appeal denied email screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.cde.ca.gov/images/homepage/highlight-breach.png","source_host":"www.cde.ca.gov","source_status":"public_url","source_group":"d0a8c3e8121fc1fa0a5d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fca6db1da9","original_id":"ih_32387130424729","tier":"B","category":"HACK_THEFT","title":"steam ban appeal denied email screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam ban appeal denied email screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.lg.com/content/dam/channel/wcms/sg/01-assets/b2b/blog/2026/hvac-blog-r32-safe-installation-guide/lg-com/r32%20safety%20requirements_hero_d_r1.jpg","source_host":"www.lg.com","source_status":"public_url","source_group":"465d07c12dcbc7ecd60a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e07720189b","original_id":"ih_70083895351334","tier":"B","category":"HACK_THEFT","title":"Steam Support Kontaktieren / Ticket Erstellen? :: Deutsches Forum – UZHLAF","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://citygame.com.ar/wp-content/uploads/steam-helpline-768x661.jpg","source_host":"citygame.com.ar","source_status":"public_url","source_group":"c221f29e999f20fb307f","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7812984509","original_id":"ih_63534574120487","tier":"B","category":"HACK_THEFT","title":"How to create and manage support tickets","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://f.ptcdn.info/296/087/000/m7ydj6fcig8xuC4IT4k-o.png","source_host":"f.ptcdn.info","source_status":"public_url","source_group":"74ecb593edcb687d2a2c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0f2c3fbf74","original_id":"ih_85441685017940","tier":"B","category":"HACK_THEFT","title":"steam ผมถูกแฮกจะต้องทำยังไงดี? - Pantip","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/b856121b616ef06ce1334c4edad06c3e.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"6eada55457be99123662","publication_date":"","language":"th","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d592d335e","original_id":"ih_81613127578125","tier":"B","category":"HACK_THEFT","title":"Steam Support Ticket Schreiben Geht Nicht! [Fixed] – MMKB","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.megabearsfan.net/image.axd/2015/10/SteamSupport_login.jpg","source_host":"www.megabearsfan.net","source_status":"public_url","source_group":"fa3377cec128523dcba0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3cf51f18d5","original_id":"ih_58313276002148","tier":"B","category":"HACK_THEFT","title":"Support Ticket Screenshot: What to Capture (Checklist)","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://documentation.midocean.tech/files/Screenshot 2026-01-13 174449.png","source_host":"documentation.midocean.tech","source_status":"public_url","source_group":"b0462cd86563462a2a25","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d177ca8e3","original_id":"ih_55986803722519","tier":"B","category":"HACK_THEFT","title":"steam account locked permanently screenshot support","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://www.seriouseats.com/thmb/E09iJLBPyWpoET2QUDWcJPBsC7U\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/sea-espresso-machines-primary-rkilgore-0926-239fe89d4bf94d09816bf5b688e226b2.jpeg","source_host":"www.seriouseats.com","source_status":"public_url","source_group":"858557a1f723d595383c","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6101d4c049","original_id":"ih_80266706281404","tier":"B","category":"HACK_THEFT","title":"steam account locked permanently screenshot support","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam account locked permanently screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://www.weatherford.com/getmedia/f2d53730-7043-4c44-a579-902c0ef7f0e4/Home-Page-Image.jpg","source_host":"www.weatherford.com","source_status":"public_url","source_group":"b3e4a168a7c91fc01787","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d2f7fe5a3","original_id":"ih_47217126887407","tier":"B","category":"RECOVERY_HIJACK","title":"steam support proof of ownership request screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.thespruce.com/thmb/fvhaZGLgHX9ADaELzy3ZTYxr-8I\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/spr-laundry-alternative-iwash-countertop-washing-machine-jeremy-laukkonen-4-b2e857491aa84c1b964026262c8f126d.jpeg","source_host":"www.thespruce.com","source_status":"public_url","source_group":"3a90528c12b9e579d392","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec45e8ef6b","original_id":"ih_74725919682049","tier":"B","category":"RECOVERY_HIJACK","title":"steam support proof of ownership request screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support proof of ownership request screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://th-thumbnailer.cdn-si-edu.com/dxOlv5zq3ly9fuwMN5FHMYkZkgg\\u003d/1026x684/filters:focal(541x408:542x409)/https://tf-cmsv2-smithsonianmag-media.s3.amazonaws.com/filer/65/83/65837b11-726a-406e-93f7-e4eb744f22e8/01-cavedwellers-matera.jpg","source_host":"th-thumbnailer.cdn-si-edu.com","source_status":"public_url","source_group":"66da0b7bd7950b536013","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9650fa27f","original_id":"ih_13465656288437","tier":"B","category":"HACK_THEFT","title":"steam support HT ticket number screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://media.defense.gov/2026/Aug/19/2003983900/2000/2000/0/260819-F-NQ744-1001.PNG","source_host":"media.defense.gov","source_status":"public_url","source_group":"04566abc566e4b0db43a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4e46ff891","original_id":"ih_84172342570470","tier":"B","category":"HACK_THEFT","title":"steam support HT ticket number screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://warfarehistorynetwork.com/wp-content/uploads/2016/11/W-Insight-1-4C-Jan12-e1741297648618-2000x1126.jpg","source_host":"warfarehistorynetwork.com","source_status":"public_url","source_group":"30c27a4961686a997f5c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65d201b301","original_id":"ih_23367792609970","tier":"B","category":"HACK_THEFT","title":"steam support HT ticket number screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://medanta.s3.ap-south-1.amazonaws.com/blogs/September2025/qiaIeHchYNxdmMXLOXi9u7qpQ84XzU-metad2hhdF90b19lYXRfYW5kX2F2b2lkX2Zvcl9oZWFsdGh5X2Zhc3RpbmdfZHVyaW5nX25hdnJhdHJpLndlYnA\\u003d-.webp","source_host":"medanta.s3.ap-south-1.amazonaws.com","source_status":"public_url","source_group":"7ebb45e88d142d68882b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6911d31516","original_id":"ih_22404908877915","tier":"B","category":"HACK_THEFT","title":"steam support HT ticket number screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.nps.gov/common/uploads/structured_data/6D4E8EE9-CBB3-C067-D68889233F7AAF8F.jpg","source_host":"www.nps.gov","source_status":"public_url","source_group":"0d39a215ba47ceb6405b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b449ac81d","original_id":"ih_33917300571801","tier":"B","category":"HACK_THEFT","title":"steam support HT ticket number screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://img.tripi.vn/cdn-cgi/image/width\\u003d700,height\\u003d700/https://gcs.tripi.vn/public-tripi/tripi-feed/img/475341lKk/anh-mo-ta.png","source_host":"img.tripi.vn","source_status":"public_url","source_group":"2c35df053796045d8864","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d37d357c81","original_id":"ih_76171763631964","tier":"B","category":"HACK_THEFT","title":"steam support HT ticket number screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.ytimg.com/vi/IUJT88zOxZ8/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"e6d9913b31735e46caa5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6834f91709","original_id":"ih_30014262091214","tier":"B","category":"HACK_THEFT","title":"steam support HT ticket number screenshot","summary":"Кандидат в скриншот (supp). Найдено по запросу: steam support HT ticket number screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.exitlag.com/blog/wp-content/uploads/2026/09/how-to-refund-a-game-on-steam.jpg","source_host":"www.exitlag.com","source_status":"public_url","source_group":"a41e4a8de893ea0ca3b3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8cef73cc4b","original_id":"seam_bptf_64713621120320","tier":"B","category":"HACK_THEFT","title":"So I got banned - Team Fortress 2 Discussions","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/66898-so-i-got-banned/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"41331f42d9ee6509bb14","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e2430a99a","original_id":"seam_bptf_74911878581206","tier":"B","category":"HACK_THEFT","title":"Maybe a new scam?A warning to those who don't know! - Team Fortress 2 Discussions","summary":"Phishing site captured Steam credentials; account and inventory stolen. Support ticket closed without resolution.","quote":"","source_url":"https://forums.backpack.tf/topic/66635-maybe-a-new-scama-warning-to-those-who-dont-know/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"f1bc0cc08e419399e1dd","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56520039b7","original_id":"seam_bptf_91502686130254","tier":"B","category":"HACK_THEFT","title":"was recently scammed by a good friend - Team Fortress 2 Economy","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67125-was-recently-scammed-by-a-good-friend/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"fd0ac7b1546abbf8455d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-17f63e3040","original_id":"seam_bptf_74600101781185","tier":"B","category":"HACK_THEFT","title":"Been Scammed - General Discussion","summary":"Steam Guard / 2FA removed or bypassed. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/6709-been-scammed/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"35dd1e5b27f85a4c62a9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76acb6dcb1","original_id":"seam_bptf_60417162417348","tier":"B","category":"HACK_THEFT","title":"I was scammed and need help - General Discussion","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67109-i-was-scammed-and-need-help/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"bdf23d4bc7049b8d09ef","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed6d17daba","original_id":"seam_bptf_55210073435775","tier":"B","category":"HACK_THEFT","title":"Refund 1 month subscription, bought a hour ago. - General Website Discussions","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67070-refund-1-month-subscription-bought-a-hour-ago/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"475b0c3be03c38d38cb2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-411601a1dc","original_id":"seam_bptf_82006082499315","tier":"B","category":"HACK_THEFT","title":"Don't Get Scammed - Team Fortress 2 Economy","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67242-dont-get-scammed/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"633f2760812dcea300f8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-829db35303","original_id":"seam_bptf_18702272365406","tier":"B","category":"HACK_THEFT","title":"I got scammed twice in a row - Team Fortress 2 Economy","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67506-i-got-scammed-twice-in-a-row/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"a7c6ee7311aee6904131","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a4080e269","original_id":"seam_bptf_47579335300830","tier":"B","category":"HACK_THEFT","title":"Just got scammed scammed for the first time in my life.. - Team Fortress 2 Economy","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67600-just-got-scammed-scammed-for-the-first-time-in-my-life/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"7dd28f2d8c228b539b3b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64e53897f1","original_id":"seam_bptf_54944360960224","tier":"B","category":"HACK_THEFT","title":"*NEW SCAM?* 1st time scammed in 3 years - Team Fortress 2 Economy","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67771-new-scam-1st-time-scammed-in-3-years/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"6b9815dcbf8817c5cdeb","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f13b97630e","original_id":"seam_bptf_24656853338365","tier":"B","category":"HACK_THEFT","title":"MY account is currently Hijacked - Gaming News","summary":"Account hijacked; items stolen from inventory. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67535-my-account-is-currently-hijacked/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"32c3a4484bb0e2ccaf12","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39111ee37e","original_id":"seam_bptf_47927487789557","tier":"B","category":"API_KEY_THEFT","title":"Phishing links scam method is back - Team Fortress 2 Discussions","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67869-phishing-links-scam-method-is-back/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"aec317279be538c09572","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14e7b5b04d","original_id":"seam_bptf_42431660042173","tier":"B","category":"API_KEY_THEFT","title":"Scam: stolen Steam API Key - Team Fortress 2 Discussions","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/66438-scam-stolen-steam-api-key/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"cf271ed860828ae2423d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1bef54a1df","original_id":"seam_bptf_70893764837470","tier":"B","category":"HACK_THEFT","title":"got scammed :( - Team Fortress 2 Discussions","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67877-got-scammed/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"54dbbb4128ea5d12a5f3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a381c383ea","original_id":"seam_bptf_37311781200484","tier":"B","category":"HACK_THEFT","title":"help i get sharked and scammed - Team Fortress 2 Economy","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67966-help-i-get-sharked-and-scammed/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"ba739c1195ee342270ed","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef92132942","original_id":"seam_bptf_51672781936436","tier":"B","category":"HACK_THEFT","title":"I GOT SCAMMED - Team Fortress 2 Economy","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/68045-i-got-scammed/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"645292ace9e8ed8447d9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-160bf110ca","original_id":"seam_bptf_31008797519506","tier":"B","category":"HACK_THEFT","title":"I was scammed :( can anyone help recover my items? - Team Fortress 2 Economy","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/67884-i-was-scammed-can-anyone-help-recover-my-items/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"4be30aa4b17eb7b7973d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-626ba725f4","original_id":"seam_bptf_68868964419464","tier":"B","category":"HACK_THEFT","title":"largest amount you've been scammed out of? - Team Fortress 2 Discussions","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/68213-largest-amount-youve-been-scammed-out-of/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"3f5c343173acd081f524","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d79f621654","original_id":"seam_bptf_21346926535060","tier":"B","category":"HACK_THEFT","title":"Impolite scammers/phishers - Team Fortress 2 Discussions","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/68395-impolite-scammersphishers/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"536a5a740caebbd32b17","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9676a2c84d","original_id":"seam_bptf_19159629370257","tier":"B","category":"HACK_THEFT","title":"I got scammed by a bot on Backpack.tf - Team Fortress 2 Discussions","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/68269-i-got-scammed-by-a-bot-on-backpacktf/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"82ad218743a683e554b1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee88d0deff","original_id":"seam_bptf_24826744887541","tier":"B","category":"HACK_THEFT","title":"Just got scammed - Team Fortress 2 Economy","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/69837-just-got-scammed/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"d6912463b9a16cd87eba","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18d006cbf7","original_id":"seam_bptf_14353498768025","tier":"B","category":"HACK_THEFT","title":"I was stupid and traded with a scammer a long time ago and I want to track down my items - Team Fortress 2 Economy","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70036-i-was-stupid-and-traded-with-a-scammer-a-long-time-ago-and-i-want-to-track-down-my-items/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"5df38540d5a9433a9c03","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ebdc04d167","original_id":"seam_bptf_63556735809933","tier":"B","category":"HACK_THEFT","title":"Why is the majority of phishers russian? - Team Fortress 2 Economy","summary":"Items stolen via scam/phishing. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/7011-why-is-the-majority-of-phishers-russian/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"94d000a97d4f724fc3e4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa68e12bfc","original_id":"seam_bptf_21295063234371","tier":"B","category":"HACK_THEFT","title":"Scammed Out of 23+ keys (nobody probably cares) - Team Fortress 2 Discussions","summary":"Account received ban; user disputes legitimacy. Support ticket closed without resolution.","quote":"","source_url":"https://forums.backpack.tf/topic/69889-scammed-out-of-23-keys-nobody-probably-cares/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"64fa34f0337bbf0b16c5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a48e33ba7","original_id":"seam_bptf_86441905614707","tier":"B","category":"HACK_THEFT","title":"just got scammed out of 50$ :) - Team Fortress 2 Economy","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70251-just-got-scammed-out-of-50/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"5940dc1155af080e2067","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2849103644","original_id":"seam_bptf_86198249152517","tier":"B","category":"HACK_THEFT","title":"Another variation of phishing - Team Fortress 2 Economy","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70430-another-variation-of-phishing/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"baf00e867c90a4caf404","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff58a89ab1","original_id":"seam_bptf_44117873361548","tier":"B","category":"API_KEY_THEFT","title":"Scorching Bread Head just got scammed - Team Fortress 2 Economy","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70322-scorching-bread-head-just-got-scammed/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"7546bccb813319bae699","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-342a98aacc","original_id":"seam_bptf_48536205214423","tier":"B","category":"API_KEY_THEFT","title":"Marketplace hacked? - General Website Discussions","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/69968-marketplace-hacked/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"767ef701826f7d56eb8c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-319ae5405c","original_id":"seam_bptf_56776282336938","tier":"B","category":"API_KEY_THEFT","title":"Just Got Scammed Please Help - Team Fortress 2 Discussions","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70434-just-got-scammed-please-help/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"df708f45574dfc8d7a3b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7b11de676","original_id":"seam_bptf_76245183707906","tier":"B","category":"API_KEY_THEFT","title":"Help me, my friend got scammed for 80 keys! - Team Fortress 2 Discussions","summary":"Steam API key compromised, items drained via trade bots. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70526-help-me-my-friend-got-scammed-for-80-keys/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"3c2f94ec654f71335c68","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ccebbea3e","original_id":"seam_bptf_39685164200757","tier":"B","category":"HACK_THEFT","title":"one of my friends just got hijacked - Team Fortress 2 Discussions","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70683-one-of-my-friends-just-got-hijacked/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"b9412160349fafa078d4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a5eca7d7f","original_id":"seam_bptf_86318632659453","tier":"B","category":"HACK_THEFT","title":"Alex got hijacked, be careful. - General Discussion","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/7058-alex-got-hijacked-be-careful/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"a305ebe75439af1b68dc","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-110953de65","original_id":"seam_bptf_84554307452648","tier":"B","category":"HACK_THEFT","title":"How do you recover from a bad trade? - Team Fortress 2 Economy","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70645-how-do-you-recover-from-a-bad-trade/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"b7cce47bd521225511d8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6bc2c2065","original_id":"seam_bptf_48810385413518","tier":"B","category":"HACK_THEFT","title":"How I Got Scammed To Figure Out A Scammer's Main (Impulse Post aka He Isnt a Scammer) - Team Fortress 2 Discussions","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70739-how-i-got-scammed-to-figure-out-a-scammers-main-impulse-post-aka-he-isnt-a-scammer/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"59f8029e7545a95478bc","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8260ebe464","original_id":"seam_bptf_13973876872283","tier":"B","category":"HACK_THEFT","title":"I have been banned on bp.tf for trading with a scammer i did not know was a scammer... - Team Fortress 2 Discussions","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Support ticket closed without resolution.","quote":"","source_url":"https://forums.backpack.tf/topic/70861-i-have-been-banned-on-bptf-for-trading-with-a-scammer-i-did-not-know-was-a-scammer/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"79a3e09ef3556fcd0735","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5378c262b","original_id":"seam_bptf_46264265153839","tier":"B","category":"HACK_THEFT","title":"Phishing scam site. Found in the history of most of mostwanted's trades - Team Fortress 2 Discussions","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70920-phishing-scam-site-found-in-the-history-of-most-of-mostwanteds-trades/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"dd5a6fac698e3eaf8aff","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f77a921784","original_id":"seam_bptf_31940117586643","tier":"B","category":"HACK_THEFT","title":"I got scammed for the 1st time - Team Fortress 2 Discussions","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/70949-i-got-scammed-for-the-1st-time/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"3f73a1e38e88145e6170","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c28f6657d8","original_id":"seam_bptf_35448576159859","tier":"B","category":"HACK_THEFT","title":"I unknowingly bought a scammed unusual from Steam Market - General Website Discussions","summary":"Items stolen via scam/phishing. Support ticket closed without resolution.","quote":"","source_url":"https://forums.backpack.tf/topic/69847-i-unknowingly-bought-a-scammed-unusual-from-steam-market/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"5325fe977bd27778551f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c73d7070bb","original_id":"seam_bptf_67418542455491","tier":"B","category":"HACK_THEFT","title":"Thank you for contacting Steam Support - Artist's Lounge","summary":"Steam account or inventory compromised. Support ticket closed without resolution.","quote":"","source_url":"https://forums.backpack.tf/topic/7122-thank-you-for-contacting-steam-support/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"547d6034712846f19d42","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d491b38c0a","original_id":"seam_bptf_88849297629044","tier":"B","category":"HACK_THEFT","title":"I have been banned for something I didn't do, plz help! - General Website Discussions","summary":"Phishing site captured Steam credentials; account and inventory stolen. Support ticket closed without resolution.","quote":"","source_url":"https://forums.backpack.tf/topic/7037-i-have-been-banned-for-something-i-didnt-do-plz-help/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"ca2608d77ef7a0493303","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de49e3b90e","original_id":"seam_bptf_72942578639782","tier":"B","category":"HACK_THEFT","title":"How long does it take for Marketplace.tf to refund a purchase i cancelled? - Team Fortress 2 Economy","summary":"Account received ban; user disputes legitimacy. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/71568-how-long-does-it-take-for-marketplacetf-to-refund-a-purchase-i-cancelled/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"1c0b7bcfa122173e8d9b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fd18d5414","original_id":"ih_22667765902626","tier":"B","category":"API_KEY_THEFT","title":"How to Get Steam API Key? - Got API - All about APIs","summary":"Кандидат в скриншот (api). Найдено по запросу: steam web api key scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://daddyskins.com/blog/wp-content/uploads/2025/07/steam-api-key-512x276.webp","source_host":"daddyskins.com","source_status":"public_url","source_group":"8f05f99532ae9333f128","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c40ddef226","original_id":"ih_64808505489692","tier":"B","category":"API_KEY_THEFT","title":"What Is Steam API Key & How to Get Steam Web API Key","summary":"Кандидат в скриншот (api). Найдено по запросу: steam web api key scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://gotapi.com/wp-content/uploads/2023/10/2006928385_preview_revoke-my-steam-web-api-1160x388.png","source_host":"gotapi.com","source_status":"public_url","source_group":"b7baada4c4bc8da1d22e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8868d3ebd0","original_id":"ih_79622545469566","tier":"B","category":"API_KEY_THEFT","title":"Steam Community :: Guide :: API Scam Guide","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api key stolen screenshot inventory. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/3qmopao.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"e8befcb25538670f017d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94c3724117","original_id":"ih_24927729261654","tier":"B","category":"API_KEY_THEFT","title":"What is an API Scam and how do I prevent it? | CSGORoll GUIDE","summary":"Кандидат в скриншот (api). Найдено по запросу: steam web api key scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cobaltlab.tech/images/1d8ed8295713840f9415402b277cd1cc6ba67b9e8365aa90d701113b8520162b.webp","source_host":"cobaltlab.tech","source_status":"public_url","source_group":"97e96b98d609000bc771","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a872dd8d08","original_id":"ih_69684826204056","tier":"B","category":"API_KEY_THEFT","title":"What Is Steam API Scam?","summary":"Кандидат в скриншот (api). Найдено по запросу: steam web api key scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cobaltlab.tech/images/5f41f48068c67daf7a3cb82db0401b4d34393796fc9b80609be8d13599863f97.webp","source_host":"cobaltlab.tech","source_status":"public_url","source_group":"578e4aa433551210428d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ac0787a72","original_id":"ih_60600843680959","tier":"B","category":"API_KEY_THEFT","title":"What Is Steam API Scam?","summary":"Кандидат в скриншот (api). Найдено по запросу: steam web api key scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cobaltlab.tech/images/09c3ef6cd31a88b9f41d692fe764729ea9e5e393ecd720acb7aa0caa8d13d52d.webp","source_host":"cobaltlab.tech","source_status":"public_url","source_group":"b88a69f63552dee5da46","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6222f76c2","original_id":"ih_48113645576401","tier":"B","category":"API_KEY_THEFT","title":"What Is Steam API Scam?","summary":"Кандидат в скриншот (api). Найдено по запросу: steam web api key scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cobaltlab.tech/images/0c89acba0fbba85d144695a76695d1d64fca2ac1ed30678b162ff52aee676261.webp","source_host":"cobaltlab.tech","source_status":"public_url","source_group":"d9915aa1ba55d9cc6af4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87dbc3d48c","original_id":"ih_54955327684517","tier":"B","category":"API_KEY_THEFT","title":"steam web api key scam screenshot","summary":"Кандидат в скриншот (api). Найдено по запросу: steam web api key scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.silentpush.com/wp-content/uploads/BitB-Counter-Strike-2-blog-main-image-1920x1080-1.png","source_host":"www.silentpush.com","source_status":"public_url","source_group":"bc394093f2b123e7b4e8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-495c1f7068","original_id":"ih_55633290861863","tier":"B","category":"API_KEY_THEFT","title":"Crea tu API Key de Steam: Guía Definitiva | CityGame","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api key added without permission screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://citygame.com.ar/wp-content/uploads/cambiar-api-steam-768x379.jpg","source_host":"citygame.com.ar","source_status":"public_url","source_group":"976d79a99381ff22671f","publication_date":"","language":"hu","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-682677c836","original_id":"ih_50082907331344","tier":"B","category":"API_KEY_THEFT","title":"steam web api key scam screenshot","summary":"The screenshot shows a fake security notice displayed on an error page (http://error/), claiming the account is under routine security verification and warning the user not to change account details for 178 hours. This is a scam tactic, likely from an API key or session hijack, designed to prevent the user from recovering their account. It is not authentic correspondence from Valve or Steam Support.","quote":"","source_url":"https://cs2central.gg/assets/cs2-hacked-steam-fake-security-message.DzZEhRWV_Z1Y28Je.webp","source_host":"cs2central.gg","source_status":"public_url","source_group":"d7fb8bd389de3eb6f8fe","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-a7fafe7a5e","original_id":"ih_10866887643568","tier":"B","category":"API_KEY_THEFT","title":"steam api key added without permission screenshot","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api key added without permission screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/ifLAIaz.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"e8c83ff572cd980c757a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8884bd716","original_id":"ih_22584479706300","tier":"B","category":"HACK_THEFT","title":"Steam Bot Hosting - Run Your Own Trading Bot | SteamTradeBots","summary":"Кандидат в скриншот (api). Найдено по запросу: steam trade bot auto accept api screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.steamtradebots.com/assets/images/Bots/SteamCadBot/Bot Overview.png","source_host":"www.steamtradebots.com","source_status":"public_url","source_group":"a84918d1eb63e2cbc755","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8388a7585a","original_id":"ih_66337202586680","tier":"B","category":"HACK_THEFT","title":"Steam Bot Hosting - Run Your Own Trading Bot | SteamTradeBots","summary":"Кандидат в скриншот (api). Найдено по запросу: steam trade bot auto accept api screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.steamtradebots.com/assets/images/Bots/SteamCadBot/Bot Account.png","source_host":"www.steamtradebots.com","source_status":"public_url","source_group":"a19b736c47f6d13ca931","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-547525a22b","original_id":"ih_79740595041988","tier":"B","category":"HACK_THEFT","title":"Steam Bot Hosting - Run Your Own Trading Bot | SteamTradeBots","summary":"Кандидат в скриншот (api). Найдено по запросу: steam trade bot auto accept api screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.steamtradebots.com/assets/images/Bots/SteamCadBot/Bot Settings First haf.png","source_host":"www.steamtradebots.com","source_status":"public_url","source_group":"9551e673a603486f9fee","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe9780c0b5","original_id":"ih_78615309935420","tier":"B","category":"HACK_THEFT","title":"Steam Card buying bots - Sell Cards for Keys or Gems","summary":"Кандидат в скриншот (api). Найдено по запросу: steam trade bot auto accept api screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.steamtradebots.com/assets/images/og-image/BotsList.png","source_host":"www.steamtradebots.com","source_status":"public_url","source_group":"07016be20f94ea91dd4f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cbf8897758","original_id":"ih_65098276829684","tier":"B","category":"API_KEY_THEFT","title":"steam api key stolen screenshot inventory","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api key stolen screenshot inventory. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2024_10/conf.png.16e4d48c3ac0fa070d85df4cfb40c910.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"cce83d8cea2868bde385","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-794e7f0fe9","original_id":"ih_63428987338522","tier":"B","category":"API_KEY_THEFT","title":"steam api key added without permission screenshot","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api key added without permission screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://media.springernature.com/lw1200/springer-static/image/art%3A10.1038%2Fs43247-025-03128-w/MediaObjects/43247_2025_3128_Fig1_HTML.png","source_host":"media.springernature.com","source_status":"public_url","source_group":"30dbf769ea0ee55d63cb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4725a044fd","original_id":"ih_26981134716780","tier":"B","category":"HACK_THEFT","title":"Steam Trading Bots at Marcus Dacomb blog","summary":"Кандидат в скриншот (api). Найдено по запросу: steam trade bot auto accept api screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://tradeplz.com/wp-content/uploads/2016/07/steam-trading-bot-guide.png","source_host":"tradeplz.com","source_status":"public_url","source_group":"e5be108ace3bb9472595","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95aad771ac","original_id":"ih_54769816005786","tier":"B","category":"API_KEY_THEFT","title":"steam api key stolen screenshot inventory","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api key stolen screenshot inventory. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/R1bZku7.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"3686da863641fd2a2740","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35733a6e55","original_id":"ih_30800805069349","tier":"B","category":"API_KEY_THEFT","title":"steam api key stolen screenshot inventory","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api key stolen screenshot inventory. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2021_08/853025465_DesktopScreenshot2021_08_12-03_10_12_09.jpg.67c319c67342038e496a2f1ee593250e.jpg","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"6aa98ecfa34426b48dee","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-517e7c3b95","original_id":"ih_55530919928463","tier":"B","category":"API_KEY_THEFT","title":"steam api key stolen screenshot inventory","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api key stolen screenshot inventory. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2024_10/ubersaw.png.38feaf915e8db7d7b4a39011cc529b0d.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"01ed17c40ed1d5ccb022","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-638666f77a","original_id":"ih_23834554985771","tier":"B","category":"HACK_THEFT","title":"steam trade bot auto accept api screenshot","summary":"Кандидат в скриншот (api). Найдено по запросу: steam trade bot auto accept api screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cs.money/assets/images/dpr:1/rs:fit:0:0:0/q:80/f:webp/plain/https://assets.cs.money/reborn/images/10years/landing/artwork.0fc52f57fc69.png","source_host":"cs.money","source_status":"public_url","source_group":"39250c50472ca2f8d4f5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11879e4bb3","original_id":"ih_68225593840680","tier":"B","category":"API_KEY_THEFT","title":"Steam防盗以及被盗后的处理步骤！ - SteamPY新澡堂","summary":"Кандидат в скриншот (api). Найдено по запросу: steam apikey revoke screenshot stolen items. Содержимое проверит распознавание.","quote":"","source_url":"https://apk.molipy.com/bbs/2025-05/cd980af52cbc4fffa2c185227a55e610.jpg","source_host":"apk.molipy.com","source_status":"public_url","source_group":"c4a848ca86b233649663","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efe0196d40","original_id":"ih_22955526983331","tier":"B","category":"API_KEY_THEFT","title":"Steam API key (very important discussion)","summary":"Кандидат в скриншот (api). Найдено по запросу: steam apikey revoke screenshot stolen items. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/H9S98ZM.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"a53fcdb3932b56b9042a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d442276375","original_id":"ih_27262532504030","tier":"B","category":"API_KEY_THEFT","title":"API SCAM - What you should know and how to stay safe","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api scam explained screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://daddyskins.com/blog/wp-content/uploads/2025/07/api-scam.webp","source_host":"daddyskins.com","source_status":"public_url","source_group":"22ef63198f1e1f5c4a20","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab6a32e7f6","original_id":"ih_62956330401206","tier":"B","category":"HACK_THEFT","title":"steam trade bot auto accept api screenshot","summary":"Кандидат в скриншот (api). Найдено по запросу: steam trade bot auto accept api screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://s.yimg.com/lo/mysterio/api/0815b198a155e1b9ba94b37ec92763389afbe76e84488c05a9b429cd779cddc1/lightyear_networkapi/resizefill_w1440%3Bquality_80%3Bformat_webp/https%3A%2F%2Fd29szjachogqwa.cloudfront.net%2Fimages%2Fuser-uploaded%2Flead-sidehustle-pokemon_1988.png","source_host":"s.yimg.com","source_status":"public_url","source_group":"8578b9438c01bd352948","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9d679db44","original_id":"ih_43427740641384","tier":"B","category":"API_KEY_THEFT","title":"steam api key stolen screenshot inventory","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api key stolen screenshot inventory. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/I5OP06B.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"4865ece57845a03065fc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4fa859462e","original_id":"ih_73039122559908","tier":"B","category":"API_KEY_THEFT","title":"steam api key stolen screenshot inventory","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api key stolen screenshot inventory. Содержимое проверит распознавание.","quote":"","source_url":"http://cybersecuritynews.com/wp-content/uploads/2026/09/Weekly-Cybersecurity-Newsletter-Bulletin-September-14.webp","source_host":"cybersecuritynews.com","source_status":"public_url","source_group":"fecb9d9fd6aa1ce17557","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8dc7fdb3e0","original_id":"ih_84689584776519","tier":"B","category":"API_KEY_THEFT","title":"steam api scam explained screenshot","summary":"Кандидат в скриншот (api). Найдено по запросу: steam api scam explained screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://img.dokumen.pub/img/conceptual-metaphors-as-an-organisational-framework-of-the-specialist-language-of-it-an-analysis-of-cloud-computing-terminology-1nbsped-9783737014526-9783847114529.jpg","source_host":"img.dokumen.pub","source_status":"public_url","source_group":"27c4961d11f4ca54fac5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-533893b1bc","original_id":"ih_17718175408251","tier":"B","category":"API_KEY_THEFT","title":"steam apikey revoke screenshot stolen items","summary":"Кандидат в скриншот (api). Найдено по запросу: steam apikey revoke screenshot stolen items. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2026_07/image.png.bab4908c11c1de4a72ae9af6bc3d2a67.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"142acd1f2f22d391b97f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab1ec347fb","original_id":"ih_31094389252557","tier":"B","category":"API_KEY_THEFT","title":"steam apikey revoke screenshot stolen items","summary":"Кандидат в скриншот (api). Найдено по запросу: steam apikey revoke screenshot stolen items. Содержимое проверит распознавание.","quote":"","source_url":"https://ziva.sh/assets/blogs/best-ai-tools-for-godot-2026.png","source_host":"ziva.sh","source_status":"public_url","source_group":"e6311d3808f93bed458a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae8f33867f","original_id":"ih_61322942155111","tier":"B","category":"API_KEY_THEFT","title":"steam apikey revoke screenshot stolen items","summary":"Кандидат в скриншот (api). Найдено по запросу: steam apikey revoke screenshot stolen items. Содержимое проверит распознавание.","quote":"","source_url":"https://media.springernature.com/lw685/springer-static/image/art%3A10.1007%2Fs00170-025-16667-5/MediaObjects/170_2025_16667_Fig13_HTML.png","source_host":"media.springernature.com","source_status":"public_url","source_group":"4dbdb19ea7493b7d5e21","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d41ceb8aa0","original_id":"ih_39998962014323","tier":"B","category":"API_KEY_THEFT","title":"steam apikey revoke screenshot stolen items","summary":"Кандидат в скриншот (api). Найдено по запросу: steam apikey revoke screenshot stolen items. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/W3Qq5qr.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"425760960be5cbd8d62d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-163390dc9e","original_id":"ih_40107777865262","tier":"B","category":"HACK_THEFT","title":"Как вернуть деньги за игру в Steam в 2026 году: Подробный гайд","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим поддержка скриншот отказ вернуть предметы. Содержимое проверит распознавание.","quote":"","source_url":"https://cs.money/ru/blog/wp-content/uploads/2024/07/refund1.png","source_host":"cs.money","source_status":"public_url","source_group":"be0cb292cb1de0bd68c7","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c62f029986","original_id":"ih_42225253065011","tier":"B","category":"HACK_THEFT","title":"Как вернуть подаренную игру в Стиме","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим поддержка скриншот отказ вернуть предметы. Содержимое проверит распознавание.","quote":"","source_url":"https://lumpics.ru/wp-content/uploads/2025/07/kak-vernut-podarennuyu-igru-v-stime_012-406x270.png","source_host":"lumpics.ru","source_status":"public_url","source_group":"9266bc2260e2138aa4a6","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5490d5763e","original_id":"ih_87734958177457","tier":"B","category":"HACK_THEFT","title":"Как вернуть подаренную игру в Стиме","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим поддержка скриншот отказ вернуть предметы. Содержимое проверит распознавание.","quote":"","source_url":"https://lumpics.ru/wp-content/uploads/2025/07/kak-vernut-podarennuyu-igru-v-stime_019-406x270.png","source_host":"lumpics.ru","source_status":"public_url","source_group":"5d0c5429a2b45c58dc93","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f58f37ca04","original_id":"ih_63593097217944","tier":"B","category":"HACK_THEFT","title":"Как вернуть деньги за игру в Steam: подробная инструкция","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим поддержка скриншот отказ вернуть предметы. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.viberu.ru/articles/seo/2025/july/стим_3_700x350.png","source_host":"cdn.viberu.ru","source_status":"public_url","source_group":"a2304a0a435765f33f77","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-568b2950e6","original_id":"ih_63976852207600","tier":"B","category":"HACK_THEFT","title":"Иногда нужные слова могут подобрать ключик к людским сердцам. / Steam ...","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим поддержка скриншот отказ вернуть предметы. Содержимое проверит распознавание.","quote":"","source_url":"https://img10.reactor.cc/pics/post/Steam-Игры-поддержка-красноречие-8314883.jpeg","source_host":"img10.reactor.cc","source_status":"public_url","source_group":"7d28bd6f997074cb1452","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8cb8365b8","original_id":"ih_18852461393996","tier":"B","category":"HACK_THEFT","title":"стим поддержка скриншот отказ вернуть предметы","summary":"A scammer named '[VA] Julia' impersonating Steam Support via Steam Chat attempts to steal CS2 items by instructing the user to accept a trade offer. The scammer falsely claims the trade is subject to a 7-day security verification, promises 2000 Steam Points as compensation, and threatens a 30-day trade ban if the offer is canceled.","quote":"","source_url":"https://i.redd.it/3ll248tmj8gf1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"e235142ac0d6abb1342a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3c4f092eaf","original_id":"ih_26224882338919","tier":"B","category":"HACK_THEFT","title":"стим поддержка скриншот отказ вернуть предметы","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим поддержка скриншот отказ вернуть предметы. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.viberu.ru/articles/seo/2025/july/%D1%81%D1%82%D0%B8%D0%BC_2_700x188.png","source_host":"cdn.viberu.ru","source_status":"public_url","source_group":"c49895b0195e97529393","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-edcf2e1b15","original_id":"ih_85092427223650","tier":"B","category":"HACK_THEFT","title":"стим поддержка скриншот отказ вернуть предметы","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим поддержка скриншот отказ вернуть предметы. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.viberu.ru/articles/seo/2025/july/%D1%81%D1%82%D0%B8%D0%BC_7_700x324.png","source_host":"cdn.viberu.ru","source_status":"public_url","source_group":"cdeca58f63b8a346c9ad","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6103a0c70","original_id":"ih_76934564022170","tier":"B","category":"HACK_THEFT","title":"Пользователя Steam заблокировали до 2038 года за найденные им уязвимости","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим тикет скриншот бан без причины. Содержимое проверит распознавание.","quote":"","source_url":"https://escorenews.com/media/news/pic-20210503-2610x1231-370629294.png","source_host":"escorenews.com","source_status":"public_url","source_group":"64d4e6e5b676785d185e","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf7e132fdd","original_id":"ih_51787573758121","tier":"B","category":"HACK_THEFT","title":"Создать мем \\","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим тикет скриншот бан без причины. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/zO5HVhI.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"b3d897e1d9776b06fbd0","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43fc4a67f8","original_id":"ih_14660025297873","tier":"B","category":"HACK_THEFT","title":"Можно ли снять VAC бан в Steam? — Как снять вак бан - Снимаем вак бан в ...","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим тикет скриншот бан без причины. Содержимое проверит распознавание.","quote":"","source_url":"https://playua.net/wp-content/uploads/2023/11/steam-banned-2023.png","source_host":"playua.net","source_status":"public_url","source_group":"bdea279202fbbc7588b5","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fe37a3f78","original_id":"ih_44805075365473","tier":"B","category":"HACK_THEFT","title":"Игроки жалуются на блокировки аккаунтов Steam из-за лайков к гайдам по ...","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим тикет скриншот бан без причины. Содержимое проверит распознавание.","quote":"","source_url":"https://img0.reactor.cc/pics/post/full/Steam-Игры-нарушения-3189794.jpeg","source_host":"img0.reactor.cc","source_status":"public_url","source_group":"e35dd40415c4843ad724","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e527e248b1","original_id":"ih_54266354617891","tier":"B","category":"HACK_THEFT","title":"5 способов исправить неработающий скриншот Steam","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим тикет скриншот бан без причины. Содержимое проверит распознавание.","quote":"","source_url":"https://ru.purelysandy.com/cdn/5-Ways-To-Fix-Steam-Screenshot-Not-Working/1785/5-Ways-To-Fix-Steam-Screenshot-Not-Working.png","source_host":"ru.purelysandy.com","source_status":"public_url","source_group":"a0ca56a1d9d744a386c7","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2441670762","original_id":"ih_54501533017132","tier":"B","category":"BAN_NO_REASON","title":"Я получил бан трейда в стиме. - YouTube","summary":"On December 22, 2019, Steam issued an automated account alert locking the account 'priliv' due to alleged involvement in fraudulent activity. All purchasing, gifting, trading, key activation, and Community Market features were disabled until resolution through Steam Support.","quote":"","source_url":"https://i.ytimg.com/vi/j_CEE75Vytc/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"8392c729b8f7e1668ddb","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-35b79c7a24","original_id":"ih_80677988137888","tier":"B","category":"BAN_NO_REASON","title":"стим тикет скриншот бан без причины","summary":"The screenshot shows an automated permanent Steam Community ban notice received by a user for violating the Steam Subscriber Agreement. Community interactions such as trading, profile customization, uploading content, and commenting have been permanently disabled.","quote":"","source_url":"https://i.ytimg.com/vi/fz9BzgPOPuU/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"b02b68bd272970dc43bb","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-1e6df3c366","original_id":"ih_59161544094378","tier":"B","category":"HACK_THEFT","title":"Обнаружено более 60 фишинговых сайтов для кражи игровых скинов - IT ...","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим фишинг сайт скриншот украли скины. Содержимое проверит распознавание.","quote":"","source_url":"https://itspeaker.ru/upload/iblock/fd8/dupmkczbbcjhp10iruffa0r7lxykiuhj.png","source_host":"itspeaker.ru","source_status":"public_url","source_group":"4dbc94965c99e5afcd1d","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-727bc3578b","original_id":"ih_45345174739577","tier":"B","category":"HACK_THEFT","title":"Украли аккаунт стим. | Пикабу","summary":"A user submitted a Steam Support ticket reporting an account compromise after clicking a phishing link. The screenshot displays only the user's messages and screenshot attachments from August 23, 2017, without any response from Steam Support.","quote":"","source_url":"https://cs8.pikabu.ru/post_img/2017/08/24/11/150360329714399199.jpg","source_host":"cs8.pikabu.ru","source_status":"public_url","source_group":"ca9f7738091eac7e4311","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-eed711caed","original_id":"ih_82164163796320","tier":"B","category":"HACK_THEFT","title":"Аферисты добавили в Steam фейковую игру, чтобы воровать дорогие скины ...","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим фишинг сайт скриншот украли скины. Содержимое проверит распознавание.","quote":"","source_url":"https://4pda.to/s/qirtlAKz2qT0Nh5EbS47I9ujGYq3Az1yT3kptyjLeiZ8x2yMjw44PwDVblM9bpZy.png","source_host":"4pda.to","source_status":"public_url","source_group":"a8767836458404f42270","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6dc77312bf","original_id":"ih_10708989655797","tier":"B","category":"HACK_THEFT","title":"Как сделать скриншот на компьютере стим","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим фишинг сайт скриншот украли скины. Содержимое проверит распознавание.","quote":"","source_url":"https://cyber.sports.ru/dynamic_images/post/306/986/2/share/2727af_no_text.jpg","source_host":"cyber.sports.ru","source_status":"public_url","source_group":"3e84813fb0083a9c2f15","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c650ef3a3","original_id":"ih_58136922584721","tier":"B","category":"BAN_NO_REASON","title":"Steam пытается отжимать аккаунты у владельцев - 16.10.20 14:07 | Пикабу","summary":"A screenshot of a Steam Support ticket (HT-C3WY-CQ38-FYFF) where a user complains about an unexpected account lock initiated by support. The user asks what terms were violated and why they are being forced to repeatedly submit account ownership proof despite having two-factor authentication enabled.","quote":"","source_url":"https://cs9.pikabu.ru/post_img/big/2020/10/16/7/1602845619197599042.jpg","source_host":"cs9.pikabu.ru","source_status":"public_url","source_group":"cabe2e96c15df9e1d827","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-99d27cb735","original_id":"ih_19769600733259","tier":"B","category":"HACK_THEFT","title":"Новый вид мошенничества: Подмена обменов в Steam","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим апи ключ украли скриншот инвентарь. Содержимое проверит распознавание.","quote":"","source_url":"https://i1.wp.com/bookmaker-ratings.ru/wp-content/uploads/2022/09/4_primer-vredonosnogo-sajta-kopii-Stima.jpg?ssl=1","source_host":"i1.wp.com","source_status":"public_url","source_group":"30efd1c9e9d0f503a682","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd129997ea","original_id":"ih_83091590549381","tier":"B","category":"BAN_NO_REASON","title":"Мне сняли трейд бан в стиме. - YouTube","summary":"An automated notification from Steam Support dated December 24 at 23:53 informing the user that all restrictions on their account have been removed.","quote":"","source_url":"https://i.ytimg.com/vi/iKA5477ywoA/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"703282b2282ab739adca","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-644c711ab4","original_id":"ih_57349687643123","tier":"B","category":"HACK_THEFT","title":"Где Купить Лицензионные Ключи Steam в России в 2026 году","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим апи ключ украли скриншот инвентарь. Содержимое проверит распознавание.","quote":"","source_url":"https://www.obmenthb.com/wp-content/uploads/2023/04/Активация-ключей-Steam-min.jpg","source_host":"www.obmenthb.com","source_status":"public_url","source_group":"49b00fa4c3f6acbb58ea","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5678387ba0","original_id":"ih_72434344578386","tier":"B","category":"HACK_THEFT","title":"Как удалить API ключ Steam и от игры - Manysoft.ru","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим апи ключ украли скриншот инвентарь. Содержимое проверит распознавание.","quote":"","source_url":"https://manysoft.ru/wp-content/uploads/2025/07/Как-удалить-API-ключ-Steam-и-от-игры-1024x576.png","source_host":"manysoft.ru","source_status":"public_url","source_group":"29f40f152db00d8cf868","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c95a9c37a1","original_id":"ih_41745518341634","tier":"B","category":"HACK_THEFT","title":"стим поддержка скриншот отказ вернуть предметы","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим поддержка скриншот отказ вернуть предметы. Содержимое проверит распознавание.","quote":"","source_url":"https://micb.md/wp-content/uploads/2026/10/depozit-online_moldindconbank_hpb_2560x667_ru.png","source_host":"micb.md","source_status":"public_url","source_group":"6d94457291c5fb401535","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bfe6f31eb9","original_id":"ih_24307995726730","tier":"B","category":"HACK_THEFT","title":"стим поддержка скриншот отказ вернуть предметы","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим поддержка скриншот отказ вернуть предметы. Содержимое проверит распознавание.","quote":"","source_url":"https://store77.net/upload/w247/imageCache/e03/2b7/eac0bc546663eb2135bfed1cbce73977.jpg","source_host":"store77.net","source_status":"public_url","source_group":"274585f425d846cae3ed","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2306289fb","original_id":"ih_73876595041070","tier":"B","category":"HACK_THEFT","title":"Falls jemandem sein Account gestohlen wird oder seine Steam Items ...","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support antwort screenshot gegenstände gestohlen. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/4mEGHzv.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"13b59b599c64d554ab1b","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ca1ccdbc9","original_id":"ih_69139705076659","tier":"B","category":"RECOVERY_HIJACK","title":"Steam-Support :: Handels- Und Marktbestätigungen – SYDT","summary":"A user submitted a support request attempting to recover their hijacked Steam account named 'shadow_ist_cool'. They explain that their email and password were changed and attach three purchase receipts as proof of ownership.","quote":"","source_url":"https://images.gutefrage.net/media/fragen/bilder/steam-support-13/0_big.png?v=1739119907568","source_host":"images.gutefrage.net","source_status":"public_url","source_group":"3733439a160dcf555c57","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0fe4447919","original_id":"ih_17857297022104","tier":"B","category":"HACK_THEFT","title":"How I Recovered My Hacked Steam Account: 5 Steps","summary":"A user submitted a message to Steam Support explaining that their account 'shadow_ist_cool' was stolen after its email and password were changed. They provided three purchase receipt attachments to prove ownership and requested account recovery.","quote":"","source_url":"https://images.gutefrage.net/media/fragen/bilder/steam-support-13/0_full.png?v=1739119908000","source_host":"images.gutefrage.net","source_status":"public_url","source_group":"8e8cad6a3e3d87e23abf","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-83c6ed07f8","original_id":"ih_60205713061000","tier":"B","category":"HACK_THEFT","title":"стим апи ключ украли скриншот инвентарь","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим апи ключ украли скриншот инвентарь. Содержимое проверит распознавание.","quote":"","source_url":"https://4pda.to/s/qirtlkienq7pwJHUN7xihTiffaz2Fp3y9ShO34U9bWz0GVUG9YOkca4PbY.jpg","source_host":"4pda.to","source_status":"public_url","source_group":"8a6ae9ab4cd408b2f2f4","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa0763dded","original_id":"ih_13366422123094","tier":"B","category":"HACK_THEFT","title":"стим апи ключ украли скриншот инвентарь","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим апи ключ украли скриншот инвентарь. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.digital-razor.ru/6egdIt7LTdrC93WlDIU7vTYC7rY\\u003d/fit-in/1200x630/filters:format(webp)/files/upload/iblock/51c/51cc2716b0a4c7018f9974817c7e6ae4.jpg","source_host":"cdn.digital-razor.ru","source_status":"public_url","source_group":"f41851a53620d8e7269e","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5180a574f6","original_id":"ih_12825443363312","tier":"B","category":"HACK_THEFT","title":"Sich ein Spiel bei Steam wiedererstatten lassen: 12 Schritte (mit ...","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support antwort screenshot gegenstände gestohlen. Содержимое проверит распознавание.","quote":"","source_url":"https://img.welt.de/img/wirtschaft/webwelt/mobile144499857/0657939097-ci23x11-w1200/Steam-Anmeldung-Hack.jpg","source_host":"img.welt.de","source_status":"public_url","source_group":"33f412c2a3c2e9d1e1a5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-488caaeca2","original_id":"ih_36382841223931","tier":"B","category":"HACK_THEFT","title":"стим апи ключ украли скриншот инвентарь","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим апи ключ украли скриншот инвентарь. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/instagram/DVTOXV2DEm_/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"fc41ebd778040f3aeb3e","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf05059ab1","original_id":"ih_57439584619630","tier":"B","category":"HACK_THEFT","title":"стим апи ключ украли скриншот инвентарь","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим апи ключ украли скриншот инвентарь. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/xjZnuP0.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"546b1deb9abead9dbe49","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96eb6629db","original_id":"ih_69376785726606","tier":"B","category":"HACK_THEFT","title":"Cómo recuperar una cuenta robada en Steam 2026","summary":"A user submitted a Steam Support ticket on July 29, 2016, reporting that their account had been stolen and that the linked email and payment details were modified. The automated Steam Support system replied with malware scanning instructions and a request for proof of ownership. The user then replied attached a screenshot of a Visa card purchase as proof of ownership.","quote":"","source_url":"https://i.ytimg.com/vi/t_p9N7KXT1o/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"5cee0df58663defc0393","publication_date":"","language":"es","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-dd7e7ebb6f","original_id":"ih_19883421754475","tier":"B","category":"HACK_THEFT","title":"¿Dónde se encuentra la carpeta de capturas de pantalla de Steam? - All ...","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam soporte captura objetos robados respuesta. Содержимое проверит распознавание.","quote":"","source_url":"https://i.gyazo.com/d25c8ca73ff2ff9c7657cb0caae2c47e.png","source_host":"i.gyazo.com","source_status":"public_url","source_group":"12d16bcf7d79a63895c8","publication_date":"","language":"hu","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50ad00a588","original_id":"ih_21640273964992","tier":"B","category":"HACK_THEFT","title":"[AVISO] Robo de cuentas en Steam | Mediavida","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam soporte captura objetos robados respuesta. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/oc4CKub.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"a48e55c542e01a7a91e7","publication_date":"","language":"hu","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77cec6c773","original_id":"ih_50736956975603","tier":"B","category":"HACK_THEFT","title":"Cada mes se roban más de 77.000 cuentas de Steam","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam soporte captura objetos robados respuesta. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/EcJCBgB.jpg","source_host":"i.imgur.com","source_status":"public_url","source_group":"931085c5178c1ba7af44","publication_date":"","language":"hu","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c8ffc7830","original_id":"ih_11431928610580","tier":"B","category":"HACK_THEFT","title":"стим апи ключ украли скриншот инвентарь","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим апи ключ украли скриншот инвентарь. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/3qmopao.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"e8befcb25538670f017d","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fff5ef7361","original_id":"ih_46029153992307","tier":"B","category":"HACK_THEFT","title":"стим апи ключ украли скриншот инвентарь","summary":"Кандидат в скриншот (intl). Найдено по запросу: стим апи ключ украли скриншот инвентарь. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/R1bZku7.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"3686da863641fd2a2740","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea8c8a0083","original_id":"ih_40701049810932","tier":"B","category":"HACK_THEFT","title":"стим апи ключ украли скриншот инвентарь","summary":"The screenshot shows a user filling out a Steam Support ticket creation form to report a hijacked Dota 2 account and request a password and email reset. No response from Valve support staff is included in the image.","quote":"","source_url":"https://static-uploads.prod.bookmaker-ratings.ru/2022/09/3_sozdanie-tiketa.jpg","source_host":"static-uploads.prod.bookmaker-ratings.ru","source_status":"public_url","source_group":"81493e15ba5cc17faa83","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-84d7a9e537","original_id":"ih_59505849452324","tier":"B","category":"HACK_THEFT","title":"Украли аккаунт стим. - 24.08.17 21:55 | Пикабу","summary":"A user submitted a Steam Support ticket begging staff to freeze their compromised account, explaining that the email address was changed to a fake one. No reply from Steam Support is shown in the screenshot.","quote":"","source_url":"https://cs8.pikabu.ru/post_img/big/2017/08/24/11/1503603288115991155.png","source_host":"cs8.pikabu.ru","source_status":"public_url","source_group":"139c3ff71865e1b478b9","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-3212bf7657","original_id":"ih_33663263527533","tier":"B","category":"HACK_THEFT","title":"Teve a conta da Steam roubada? Saiba como recuperar e se proteger de ...","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam suporte print itens roubados resposta. Содержимое проверит распознавание.","quote":"","source_url":"https://raonegamer.top/wp-content/uploads/2023/10/steam-midjourney.jpg","source_host":"raonegamer.top","source_status":"public_url","source_group":"6d7121ee17b3f92aec93","publication_date":"","language":"es","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac5652ff2b","original_id":"ih_91164927696579","tier":"B","category":"HACK_THEFT","title":"Cómo recuperar una cuenta de Steam hackeada","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam soporte captura objetos robados respuesta. Содержимое проверит распознавание.","quote":"","source_url":"https://www.trecebits.com/wp-content/uploads/2025/07/comunidad-de-steam-1.webp","source_host":"www.trecebits.com","source_status":"public_url","source_group":"8566cd88aaec16ba3463","publication_date":"","language":"es","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94ffaa180c","original_id":"ih_77072773853823","tier":"B","category":"HACK_THEFT","title":"Comment (et quand) peut-on se faire rembourser un jeu sur Steam - Geeko","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support capture réponse objets volés. Содержимое проверит распознавание.","quote":"","source_url":"https://geeko.lesoir.be/wp-content/uploads/2024/04/Steam-2-1-1536x810.jpg","source_host":"geeko.lesoir.be","source_status":"public_url","source_group":"ec0f0a11e1e8581eefff","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a44a5519ab","original_id":"ih_73112994438871","tier":"B","category":"BAN_NO_REASON","title":"steam support antwort screenshot gegenstände gestohlen","summary":"A user opened a Steam Support ticket contesting an artwork ban that was applied twice, extending their uploading ban. Agent Alex responded that the artwork was unbanned and then re-banned upon a second review, refusing to reverse the action.","quote":"","source_url":"https://i.ytimg.com/vi/IUJT88zOxZ8/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"e6d9913b31735e46caa5","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0f3e4feea9","original_id":"ih_60319085782400","tier":"B","category":"HACK_THEFT","title":"steam support antwort screenshot gegenstände gestohlen","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support antwort screenshot gegenstände gestohlen. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/vS9j64j.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"ff6a5ba9876d54211260","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-676901fd2e","original_id":"ih_50565874023057","tier":"B","category":"HACK_THEFT","title":"steam suporte print itens roubados resposta","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam suporte print itens roubados resposta. Содержимое проверит распознавание.","quote":"","source_url":"https://assets.decocms.com/image?fit\\u003dcover\\u0026width\\u003d1280\\u0026height\\u003d909\\u0026src\\u003dcasaevideo/02540092-6dfe-44c6-8dbc-a968f73b6650/Prancheta-2.png","source_host":"assets.decocms.com","source_status":"public_url","source_group":"6e8af8f454537c0ff0fc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c53e1e53c4","original_id":"ih_14120662424740","tier":"B","category":"HACK_THEFT","title":"steam support capture réponse objets volés","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support capture réponse objets volés. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/HN4HhR5.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"84e3d53e414b5cbf611b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-238fd23523","original_id":"ih_11134357019230","tier":"B","category":"HACK_THEFT","title":"steam support capture réponse objets volés","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support capture réponse objets volés. Содержимое проверит распознавание.","quote":"","source_url":"https://www.datasecuritybreach.fr/wp-content/uploads/2018/06/faker-Copie.jpg","source_host":"www.datasecuritybreach.fr","source_status":"public_url","source_group":"c515ce82e915ea1eb67a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc5e0680da","original_id":"ih_37410743864634","tier":"B","category":"HACK_THEFT","title":"steam support capture réponse objets volés","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support capture réponse objets volés. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/YzOeX7m.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"2fa2f6dd98cb787745a2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a42a4c610","original_id":"ih_40101586029806","tier":"B","category":"HACK_THEFT","title":"steam support capture réponse objets volés","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support capture réponse objets volés. Содержимое проверит распознавание.","quote":"","source_url":"https://media.springernature.com/m685/springer-static/image/art%3A10.1038%2Fs41539-025-00321-6/MediaObjects/41539_2025_321_Fig1_HTML.png","source_host":"media.springernature.com","source_status":"public_url","source_group":"74ddb65bbc1165673b40","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5e1219203","original_id":"ih_53147290645384","tier":"B","category":"HACK_THEFT","title":"steam support capture réponse objets volés","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support capture réponse objets volés. Содержимое проверит распознавание.","quote":"","source_url":"https://thecityoflostbooks.glasgow.ac.uk/wp-content/uploads/2026/08/s-l1600-225x300.webp","source_host":"thecityoflostbooks.glasgow.ac.uk","source_status":"public_url","source_group":"5133fa5b7cb120061859","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ec1de21c7","original_id":"ih_91194000103654","tier":"B","category":"HACK_THEFT","title":"steam support capture réponse objets volés","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support capture réponse objets volés. Содержимое проверит распознавание.","quote":"","source_url":"https://www.thetedkarchive.com/library/j-m-james-morton-turner-and-william-cronon-the-pro-79.jpg","source_host":"www.thetedkarchive.com","source_status":"public_url","source_group":"27e9222c0de24852a2e7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7eb1fb2116","original_id":"ih_34354335708479","tier":"B","category":"HACK_THEFT","title":"steam support capture réponse objets volés","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support capture réponse objets volés. Содержимое проверит распознавание.","quote":"","source_url":"https://www.researchgate.net/publication/306131713/figure/fig1/AS:659965102530560@1534359350140/Schematic-of-a-floor-type-multi-rope-friction-hoist-in-coal-mines_Q320.jpg","source_host":"www.researchgate.net","source_status":"public_url","source_group":"6d08ff990b861dba5c1f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a68214150","original_id":"ih_59555697570823","tier":"B","category":"HACK_THEFT","title":"steam support capture réponse objets volés","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support capture réponse objets volés. Содержимое проверит распознавание.","quote":"","source_url":"https://www.yumpu.com/en/image/facebook/23067988.jpg","source_host":"www.yumpu.com","source_status":"public_url","source_group":"a706947f64f315dbf2ec","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f999fe3e8","original_id":"ih_24051070014053","tier":"B","category":"HACK_THEFT","title":"steam support capture réponse objets volés","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam support capture réponse objets volés. Содержимое проверит распознавание.","quote":"","source_url":"https://www.researchgate.net/publication/331071098/figure/fig4/AS:959311601750025@1605729117389/Selected-regional-disease-outbreaks-and-climate-conditions-for-hantavirus-HV-and-plague.png","source_host":"www.researchgate.net","source_status":"public_url","source_group":"76abda458f1588171387","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c02467e2c","original_id":"ih_72647162702738","tier":"B","category":"HACK_THEFT","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam destek ekran görüntüsü çalınan eşyalar. Содержимое проверит распознавание.","quote":"","source_url":"https://teknoseyir.com/wp-content/uploads/2020/05/0497defaf5a345f-608x604.jpg","source_host":"teknoseyir.com","source_status":"public_url","source_group":"55496327cb3fb9cb50b4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b23604d33","original_id":"ih_27802236866592","tier":"B","category":"HACK_THEFT","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam destek ekran görüntüsü çalınan eşyalar. Содержимое проверит распознавание.","quote":"","source_url":"https://teknoseyir.com/wp-content/uploads/2019/02/19d2868b9396204-25.jpg","source_host":"teknoseyir.com","source_status":"public_url","source_group":"1fd017df8af84847e67b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90773dc87f","original_id":"ih_88802949622766","tier":"B","category":"HACK_THEFT","title":"steam suporte print itens roubados resposta","summary":"A scammer on Discord claims to have mistakenly mass-reported the target's Steam account and instructs them to send an email to a fake address ([email omitted]) using ticket ID HT-QPX8-94F5-JDFF. This is a common social engineering attempt impersonating Steam Support.","quote":"","source_url":"https://i.redd.it/b7q9jocfordg1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"f60d894e1cd84be64ba6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-2e140ae765","original_id":"ih_82012552725480","tier":"B","category":"HACK_THEFT","title":"steam suporte print itens roubados resposta","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam suporte print itens roubados resposta. Содержимое проверит распознавание.","quote":"","source_url":"https://s2-techtudo.glbimg.com/INYsX7W1S7DBzJGZTcz29DBWLJM\\u003d/0x0:695x351/984x0/smart/filters:strip_icc()/i.s3.glbimg.com/v1/AUTH_08fbf48bc0524877943fe86e43087e7a/internal_photos/bs/2021/Q/H/IVI0xATim3qj77qzAMfw/2016-06-22-46.png","source_host":"s2-techtudo.glbimg.com","source_status":"public_url","source_group":"5461d177b8b516652337","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5307936b3c","original_id":"ih_38346320373483","tier":"B","category":"HACK_THEFT","title":"Steam钱包被盗，余额转赠礼物，一定要及时追回退款！ - 知乎","summary":"A Steam user submitted support ticket HT-GDDC-DJBM-94W6 stating that their account was compromised and their wallet balance was used to gift a game to an unknown person. The user requested support to recover the funds. No response from Steam Support is shown in the screenshot.","quote":"","source_url":"https://picx.zhimg.com/v2-30c0bc794ed472d6524eb02bd4dbec3d_1440w.jpg","source_host":"picx.zhimg.com","source_status":"public_url","source_group":"33361345840749b1769a","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-19f69070bc","original_id":"ih_69509661377464","tier":"B","category":"HACK_THEFT","title":"Steam钱包被盗，余额转赠礼物，一定要及时追回退款！ - 知乎","summary":"A user sent a Steam Support ticket stating their account was compromised and wallet funds were drained through game gifting without triggering Steam Guard email authentication. The user requests a refund and claims Valve is responsible due to a flaw in Steam Guard security.","quote":"","source_url":"https://picx.zhimg.com/v2-41fa49d1ab5070e2d59a881974c515f3_1440w.jpg","source_host":"picx.zhimg.com","source_status":"public_url","source_group":"fbd170c2b567b6267be9","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-bc374701a3","original_id":"ih_57598517886545","tier":"B","category":"HACK_THEFT","title":"Steam防盗以及被盗后的处理步骤！ - SteamPY新澡堂","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 客服 回复 截图 饰品 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://apk.molipy.com/bbs/2025-05/cd980af52cbc4fffa2c185227a55e610.jpg","source_host":"apk.molipy.com","source_status":"public_url","source_group":"c4a848ca86b233649663","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-84594b44cc","original_id":"ih_38211218956063","tier":"B","category":"HACK_THEFT","title":"分享一下steam账号被盗到找回的过程 - 知乎","summary":"The user submitted multiple ticket messages to Steam Support on July 21, 2018, providing Alipay purchase records and account details to recover a hijacked account. The user explained that after sharing a phone token with someone, their password, email, and phone number were changed. The screenshot shows only the user's submissions and contains no response from Steam Support.","quote":"","source_url":"https://picx.zhimg.com/v2-9aba5da246eeb3a4851efd3589eccf29_1440w.jpg","source_host":"picx.zhimg.com","source_status":"public_url","source_group":"13f6dfc7585eb6100715","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-c5f2bcc44c","original_id":"ih_15426095740415","tier":"B","category":"RECOVERY_HIJACK","title":"【閒聊】有人真的能透過steam 客服找回自己的帳號密碼嗎? @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"A screenshot of a Steam Support ticket reply sent by the user, providing recent credit card and personal details to verify account ownership after forgetting their 2016 card number.","quote":"","source_url":"https://truth.bahamut.com.tw/s01/202407/forum/60599/a58fec8e8cebd097e535f850fbb785da.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"7056d9f5ea7b064f276e","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0c54a79330","original_id":"ih_59036584164347","tier":"B","category":"HACK_THEFT","title":"Steam被盗号求助 NGA玩家社区","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 客服 回复 截图 饰品 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://img.nga.178.com/attachments/mon_202209/02/8xQ5xk8-e9gaK1zT1kSga-sg.jpg","source_host":"img.nga.178.com","source_status":"public_url","source_group":"701afffe087dd30d544b","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8f7fdf8cf","original_id":"ih_88755362262842","tier":"B","category":"HACK_THEFT","title":"steam号被盗了咋整 NGA玩家社区","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 客服 回复 截图 饰品 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://img.nga.178.com/attachments/mon_202403/05/8xQ3fnk-1gfsXcZ37T3cSqo-zk.jpg","source_host":"img.nga.178.com","source_status":"public_url","source_group":"d0f8ce0f958174f3847c","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7adb568fd1","original_id":"ih_35501205906950","tier":"B","category":"HACK_THEFT","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam destek ekran görüntüsü çalınan eşyalar. Содержимое проверит распознавание.","quote":"","source_url":"https://www.donanimhaber.com/cache-v2/?t\\u003d20261015120425\\u0026width\\u003d-1\\u0026text\\u003d0\\u0026path\\u003dhttps://www.donanimhaber.com/images/images/haber/211657/340x1911-008-km-menzilli-byd-dahan-in-otoyol-menzili-tartisma-yaratti.jpg","source_host":"www.donanimhaber.com","source_status":"public_url","source_group":"5c6b7479ad590aa4e737","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7166b6e577","original_id":"ih_48978043824946","tier":"B","category":"HACK_THEFT","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam destek ekran görüntüsü çalınan eşyalar. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.vatanbilgisayar.com/Upload/PRODUCT/msi/thumb/v2-83332-5_large.jpg","source_host":"cdn.vatanbilgisayar.com","source_status":"public_url","source_group":"6dfb3a0b61f3fb7f1f88","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e399993d2","original_id":"ih_34256446582582","tier":"B","category":"HACK_THEFT","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam destek ekran görüntüsü çalınan eşyalar. Содержимое проверит распознавание.","quote":"","source_url":"https://www.yumpu.com/en/image/facebook/51150614.jpg","source_host":"www.yumpu.com","source_status":"public_url","source_group":"077424174e4b75f26321","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5bbc6ed86d","original_id":"ih_79763529498481","tier":"B","category":"HACK_THEFT","title":"steam 客服 回复 截图 饰品 被盗","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 客服 回复 截图 饰品 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://i.17173cdn.com/2fhnvk/YWxqaGBf/cms3/uzacyUbrfumEDke.jpg!a-3-480x.jpg","source_host":"i.17173cdn.com","source_status":"public_url","source_group":"dd8868153bb145f5a1a3","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a651712f14","original_id":"ih_91824092233322","tier":"B","category":"HACK_THEFT","title":"steam 客服 回复 截图 饰品 被盗","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 客服 回复 截图 饰品 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/threads/DVr77TGCVAK/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"2de6c7e0c26e2c05e82b","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8d7469a1e","original_id":"ih_68010454122487","tier":"B","category":"HACK_THEFT","title":"steam 客服 回复 截图 饰品 被盗","summary":"A Steam user sent messages to Steam Support asking if a red alert demanding a 300 RMB transfer via QR code for account verification was official. The user noted that their PC client displayed the prompt and QR code, but no ticket existed on their mobile app, suspecting account compromise or malware. No response from a Steam Support agent is shown in the screenshot.","quote":"","source_url":"https://a.zdmimg.com/202609/09/6aa130b784d844845.jpg_e600.jpg","source_host":"a.zdmimg.com","source_status":"public_url","source_group":"faa4a891a8c03016a9c7","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-af04dac731","original_id":"ih_12742499425319","tier":"B","category":"HACK_THEFT","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam destek ekran görüntüsü çalınan eşyalar. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.vatanbilgisayar.com/Upload/PRODUCT/lg/thumb/108560-1_large.jpg","source_host":"cdn.vatanbilgisayar.com","source_status":"public_url","source_group":"c95858df10f462ffd681","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71029cf18b","original_id":"ih_11566371166416","tier":"B","category":"HACK_THEFT","title":"steam destek ekran görüntüsü çalınan eşyalar","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam destek ekran görüntüsü çalınan eşyalar. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn.vatanbilgisayar.com/Upload/PRODUCT/lg/thumb/108560-8_large.jpg","source_host":"cdn.vatanbilgisayar.com","source_status":"public_url","source_group":"4454dbb6c57b8363514a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40fe458cbf","original_id":"ih_22382104134726","tier":"B","category":"API_KEY_THEFT","title":"总结steam骗术大全，这样你还能被盗？_电玩帮","summary":"A fake 'Pending Ban' notice displayed on a hijacked Steam profile, demanding the user perform a 'trial purchase' and complete verification. This is a scam tactic, often executed via API key or session takeover, and is not genuine Steam Support communication.","quote":"","source_url":"https://imgheybox.max-c.com/bbs/2024/01/24/abdbc4ff165af6d0b0e8f25bab0632b9/thumb.jpeg","source_host":"imgheybox.max-c.com","source_status":"public_url","source_group":"1d8dd52b858a976661e8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-98f2d587df","original_id":"ih_30607456076913","tier":"B","category":"HACK_THEFT","title":"警惕钓鱼网站，保护资金安全_高清1080P在线观看平台_腾讯视频","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 钓鱼网站 截图 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://gamelevate.com/wp-content/uploads/2026/04/blach-hole-fishing-1160x653.jpg","source_host":"gamelevate.com","source_status":"public_url","source_group":"8076014cc11359c39079","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79aa842dc0","original_id":"ih_77361533106128","tier":"B","category":"HACK_THEFT","title":"男孩被虚假钓鱼网站诱惑的卡通图图片下载_红动中国","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 钓鱼网站 截图 被盗. Содержимое проверит распознавание.","quote":"","source_url":"http://www.whwx.gov.cn/wlaq/wadt/202504/W020250414644250112969.png","source_host":"www.whwx.gov.cn","source_status":"public_url","source_group":"08d45f00d1d8bc65395f","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e1c4a267d","original_id":"ih_73000330769524","tier":"B","category":"HACK_THEFT","title":"记录一次入侵某钓鱼盗号网站的过程-腾讯云开发者社区-腾讯云","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 钓鱼网站 截图 被盗. Содержимое проверит распознавание.","quote":"","source_url":"http://www.whwx.gov.cn/wlaq/wadt/202504/W020250414644250352591.png","source_host":"www.whwx.gov.cn","source_status":"public_url","source_group":"1a86588bd3515b5e3277","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82304fd32e","original_id":"ih_80966090263776","tier":"B","category":"RESTORE_REFUSED","title":"用病毒伪装免费游戏？这个Steam新型骗局到底榨干了多少玩家... - 知乎","summary":"A user reported in a Steam Community Discussion thread for the game 'PirateFi' that downloading the executable compromised their account and drained their Steam Wallet on Dota 2 items. The user noted that Steam Support declined to assist or reverse the fraudulent transactions.","quote":"","source_url":"https://picx.zhimg.com/v2-c82fc9f4098b9c18bed50cfb5c99e201_1440w.jpg","source_host":"picx.zhimg.com","source_status":"public_url","source_group":"20d942a8d55ed4c8485c","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8b4cf15189","original_id":"ih_37049332127637","tier":"B","category":"HACK_THEFT","title":"Steam防盗以及被盗后的处理步骤！ - SteamPY新澡堂","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 钓鱼网站 截图 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://apk.molipy.com/bbs/2025-05/84ff390b477e4b59ae2cc47a55aeb3ab.gif","source_host":"apk.molipy.com","source_status":"public_url","source_group":"a8d0f6372ca906dd526a","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f98474832","original_id":"ih_40902626742913","tier":"B","category":"HACK_THEFT","title":"steam 钓鱼网站 截图 被盗","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 钓鱼网站 截图 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://img2022.cnblogs.com/blog/740516/202210/740516-20221021070130802-43033484.png","source_host":"img2022.cnblogs.com","source_status":"public_url","source_group":"9cd46cd83e1121461c85","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11251093eb","original_id":"ih_67264418022264","tier":"B","category":"HACK_THEFT","title":"steam 钓鱼网站 截图 被盗","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 钓鱼网站 截图 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://www.dbs.com/iwov-resources/images/hongkong/FraudulentWeb/General/ibanking%20sc.png","source_host":"www.dbs.com","source_status":"public_url","source_group":"9426ab10040f8ba1b4b8","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e7c3517ed","original_id":"ih_41578881722437","tier":"B","category":"HACK_THEFT","title":"steam 钓鱼网站 截图 被盗","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 钓鱼网站 截图 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/threads/DeTtpM_Elxr/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"32e2428c5285857d5c5a","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d7d4dbf66","original_id":"ih_79443984662110","tier":"B","category":"HACK_THEFT","title":"steam 钓鱼网站 截图 被盗","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 钓鱼网站 截图 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://www.dbs.com/iwov-resources/images/hongkong/FraudulentWeb/General/Stay%20Vigilant%20Against%20AI%20Stock%20Analysis%20Investment%20Scams%20(sc).png","source_host":"www.dbs.com","source_status":"public_url","source_group":"eaf0b6d6b80e6e4fa256","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e6f29d3a6","original_id":"ih_69663593702129","tier":"B","category":"HACK_THEFT","title":"【初回投稿】Steamアカウント盗難の話｜抜け忍","summary":"A Japanese Steam user submitted a support request after entering login credentials into a phishing link received from a friend, which resulted in their password and email address being changed. The screenshot shows the user's initial message requesting account recovery and attaching purchase proof, without any response from Steam Support.","quote":"","source_url":"https://assets.st-note.com/img/1732195518-WYdlzkKh0MJjb67BoiVLO38H.png?width=1200","source_host":"assets.st-note.com","source_status":"public_url","source_group":"9fc0a68547f37d12d332","publication_date":"","language":"ja","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d66dc170c1","original_id":"ih_19465023734147","tier":"B","category":"HACK_THEFT","title":"Steam ゲーム中のスクリーンショットキーの設定と通知を画面に表示しない設定 | Compota-Soft-Press","summary":"Кандидат в скриншот (intl). Найдено по запросу: Steam サポート 返信 スクリーンショット 盗まれた. Содержимое проверит распознавание.","quote":"","source_url":"https://compota-soft.work/wp1/wp-content/uploads/2024/12/Steam-スクリーンショット撮影キーと通知メッセージの表示の設定５.png","source_host":"compota-soft.work","source_status":"public_url","source_group":"cf1a8a9f680d390a6323","publication_date":"","language":"ja","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6474ed306","original_id":"ih_60875041713664","tier":"B","category":"HACK_THEFT","title":"Steam サポート 返信 スクリーンショット 盗まれた","summary":"Кандидат в скриншот (intl). Найдено по запросу: Steam サポート 返信 スクリーンショット 盗まれた. Содержимое проверит распознавание.","quote":"","source_url":"https://image.gamer.ne.jp/news/2026/20261007/00522c5779213cabc98296473e506d19646b/o/4.jpg","source_host":"image.gamer.ne.jp","source_status":"public_url","source_group":"3e3380d9a50df5543ee7","publication_date":"","language":"ja","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aba548ce6a","original_id":"ih_65572594149884","tier":"B","category":"HACK_THEFT","title":"【閒聊】Steam被盜一天內取回 @Steam 綜合討論板 哈啦板 - 巴哈姆特","summary":"A chat log shows a scammer named Miranda impersonating support and instructing a user to log out of their Steam account and Steam Mobile app under the pretense of validating purchase history and account ownership. This is a social engineering attack aimed at hijacking the account, not genuine Steam Support correspondence.","quote":"","source_url":"https://truth.bahamut.com.tw/s01/202402/forum/60599/88ee35a03ed007c63a9d9f45062ae9b4.JPG","source_host":"truth.bahamut.com.tw","source_status":"public_url","source_group":"6666a3cb44d2cecc1cf4","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-685f13daee","original_id":"ih_99889137119732","tier":"B","category":"HACK_THEFT","title":"[举手提问] 大佬们，steam被盗号了怎么办？ NGA玩家社区","summary":"Кандидат в скриншот (intl). Найдено по запросу: steam 客服 回复 截图 饰品 被盗. Содержимое проверит распознавание.","quote":"","source_url":"https://img.nga.178.com/attachments/mon_202311/10/biQ190-fu7hZdT3cStx-mf.jpg","source_host":"img.nga.178.com","source_status":"public_url","source_group":"76d5f0c9537045385ae7","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c430593cee","original_id":"ih_74941506501937","tier":"B","category":"HACK_THEFT","title":"스팀 고객지원 답변 스크린샷 아이템 도난","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://cafe24.poxo.com/ec01/yujinjoe000/BhNwo1jckXH28PSBZRxpvu45Qg/qVwuNHUgKWQ7dJVhMHPUAMuiyL65Pfb+ykpLlFKlulpRiaAYGg+kKgJisGw\\u003d\\u003d/_/web/product/extra/big/202410/0bbbfecab2689d3cd6b5cad02def5c52.jpg","source_host":"cafe24.poxo.com","source_status":"public_url","source_group":"49f0cc80474f8d6c82ba","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9fcd56eaf6","original_id":"ih_16197392163979","tier":"B","category":"HACK_THEFT","title":"Steam サポート 返信 スクリーンショット 盗まれた","summary":"A screenshot showing a scammer impersonating Steam Support as part of an 'accidental report' social engineering scam. The fake message claims an account faces pending suspension and instructs the user to contact a Steam Administrator on Discord.","quote":"","source_url":"https://temrer.com/media/2022/09/2022-09-03_23h35_53.jpg","source_host":"temrer.com","source_status":"public_url","source_group":"0d65669db5ccd26e6d88","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-0ff3a122e5","original_id":"ih_22830330575525","tier":"B","category":"HACK_THEFT","title":"Steam サポート 返信 スクリーンショット 盗まれた","summary":"Кандидат в скриншот (intl). Найдено по запросу: Steam サポート 返信 スクリーンショット 盗まれた. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/QgMNWhk.jpg","source_host":"i.imgur.com","source_status":"public_url","source_group":"3fdbacd1f44c209b95c8","publication_date":"","language":"ja","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32f7e2fa6e","original_id":"ih_21505154846411","tier":"B","category":"HACK_THEFT","title":"steam 钓鱼网站 截图 被盗","summary":"A video thumbnail explaining a phishing scam disguised as a Faceit Anti-Cheat client software download that leads to Steam account theft. The background displays a standard automated Steam system notification stating that the account has been locked by its owner.","quote":"","source_url":"https://i.ytimg.com/vi/r9qGs5acHpk/sddefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"2aadd73f2d55b5106b27","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4a465920b4","original_id":"ih_54366192388543","tier":"B","category":"HACK_THEFT","title":"스팀 게임 녹화(MP4) 및 스크린샷 찍는 방법","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://uknew.co/storage/2026/04/스팀-게임-녹화설정-탭-1024x663.png","source_host":"uknew.co","source_status":"public_url","source_group":"8739fcf38d92b64ef191","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7384e5e934","original_id":"ih_53697021092423","tier":"B","category":"HACK_THEFT","title":"스팀 고객지원 답변 스크린샷 아이템 도난","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://m.chic-line.com/web/upload/appfiles/ZaReJam3QiELznoZeGGkMG/12840b6514f1e6f0c45c5f117c96ebb9.jpg","source_host":"m.chic-line.com","source_status":"public_url","source_group":"5ac85233acce707ea753","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ab10ff3ce","original_id":"ih_64288360404347","tier":"B","category":"HACK_THEFT","title":"스팀 고객지원 답변 스크린샷 아이템 도난","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://m.chic-line.com/web/emoz88/2025/03AT/CLPCC020/00_02.jpg","source_host":"m.chic-line.com","source_status":"public_url","source_group":"281795b72fd5b587889f","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7302c24bb","original_id":"ih_31434588530524","tier":"B","category":"HACK_THEFT","title":"스팀 고객지원 답변 스크린샷 아이템 도난","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://m.chic-line.com/web/emoz88/2025/03AT/CLPCB043/00_04.jpg","source_host":"m.chic-line.com","source_status":"public_url","source_group":"13609d17206a9622ec83","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93b7f47bc4","original_id":"ih_44409451418412","tier":"B","category":"HACK_THEFT","title":"스팀 환불 방법 정리 (조건, 걸리는 시간, 돈 안들어옴) - 정보킹","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://wjdqhzld.com/wp-content/uploads/2023/01/Steam-고객-지원-768x409.jpg","source_host":"wjdqhzld.com","source_status":"public_url","source_group":"8eb8321d6e845d4136c6","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de1bf5389b","original_id":"ih_13312631657978","tier":"B","category":"HACK_THEFT","title":"스팀 계정 해킹 대처하는 방법","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://tipsforit.com/wp-content/uploads/2024/09/스팀-고객지원-계정-도난-1600x454.webp","source_host":"tipsforit.com","source_status":"public_url","source_group":"5ebd97de747c6374c8a6","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e835c058f1","original_id":"ih_56858657017803","tier":"B","category":"HACK_THEFT","title":"스팀 고객지원티켓 사용법 질문이요 : 지식iN","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://kin-phinf.pstatic.net/20230618_129/1687070876798oVjtk_JPEG/스팀_계정_복구.jpg?type=w750","source_host":"kin-phinf.pstatic.net","source_status":"public_url","source_group":"49d34a8c59538c238ef7","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e5d9e85f7","original_id":"ih_16588396044724","tier":"B","category":"HACK_THEFT","title":"스팀 환불 방법(조건, 주의할 점) - 노하우랩","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://knowhowlab.co.kr/wp-content/uploads/2024/03/스팀-고객-지원센터-optimized.png","source_host":"knowhowlab.co.kr","source_status":"public_url","source_group":"dd27894cbd2c11368ae4","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69f4b24210","original_id":"ih_46046508459198","tier":"B","category":"HACK_THEFT","title":"스팀 스크린샷 위치 – Flat Sun","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://flatsun2.com/wp-content/uploads/2023/09/K-12431-1024x749.webp","source_host":"flatsun2.com","source_status":"public_url","source_group":"01ae52deb5b6bce7c8fc","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42421b33d3","original_id":"ih_49491858765828","tier":"B","category":"HACK_THEFT","title":"스팀 고객지원 답변 스크린샷 아이템 도난","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://opensea.kr/wp-content/uploads/2024/12/2024-12-01_21-27-22_470236.jpeg","source_host":"opensea.kr","source_status":"public_url","source_group":"ec95ffa4972bdcc2abff","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87c53b60f2","original_id":"ih_57369625846530","tier":"B","category":"HACK_THEFT","title":"스팀 고객지원 답변 스크린샷 아이템 도난","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://opensea.kr/wp-content/uploads/2024/12/2024-12-03_23-13-04_448919.jpg","source_host":"opensea.kr","source_status":"public_url","source_group":"f7a1981ec2faef480d63","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0026de4670","original_id":"ih_90983185784375","tier":"B","category":"HACK_THEFT","title":"스팀 고객지원 답변 스크린샷 아이템 도난","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://opensea.kr/wp-content/uploads/2024/12/2024-12-01_21-26-26_988226-1024x640.jpeg","source_host":"opensea.kr","source_status":"public_url","source_group":"7583252f200e105908bf","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85de4a386b","original_id":"ih_58313869311468","tier":"B","category":"HACK_THEFT","title":"스팀 고객지원 답변 스크린샷 아이템 도난","summary":"Кандидат в скриншот (intl). Найдено по запросу: 스팀 고객지원 답변 스크린샷 아이템 도난. Содержимое проверит распознавание.","quote":"","source_url":"https://opensea.kr/wp-content/uploads/2024/12/2024-12-03_23-04-11_653077-1024x706.jpg","source_host":"opensea.kr","source_status":"public_url","source_group":"ba4fecb7933dc02d02c5","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79a8bfe13f","original_id":"ih_60505823138829","tier":"B","category":"HACK_THEFT","title":"What is a Phishing Scam and How to Spot It | Truecaller Scam Alerts","summary":"Кандидат в скриншот (phish). Найдено по запросу: fake steamcommunity site screenshot phishing. Содержимое проверит распознавание.","quote":"","source_url":"https://consumer.ftc.gov/sites/www.consumer.ftc.gov/files/netflixscreenshot.jpg","source_host":"consumer.ftc.gov","source_status":"public_url","source_group":"a4b71d17e784dc0198f9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a69fc9924","original_id":"ih_93835703025207","tier":"B","category":"HACK_THEFT","title":"Scammers Use a Fake Steam Site to Hijack Accounts – HackMag","summary":"Кандидат в скриншот (phish). Найдено по запросу: fake steamcommunity site screenshot phishing. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/BbNfVFI.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"4b456048e8cc4b040ceb","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ea832e9ac","original_id":"ih_18163632842870","tier":"B","category":"HACK_THEFT","title":"steam phishing site screenshot fake login","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam phishing site screenshot fake login. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/Re3sRG0.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"c0edf9817d739648e04d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0f7aa6000","original_id":"ih_62536163611961","tier":"B","category":"HACK_THEFT","title":"steam fake login page screenshot scam","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake login page screenshot scam. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/threads/DHrUjZHKSLb/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"c0228c7a7beac66e6691","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cecba7df29","original_id":"ih_82278622362624","tier":"B","category":"HACK_THEFT","title":"steam fake login page screenshot scam","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake login page screenshot scam. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/cWlmGHt.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"33508d1aede2063b6aff","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6aeb62eb45","original_id":"ih_90847887940463","tier":"B","category":"HACK_THEFT","title":"steam phishing site screenshot fake login","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam phishing site screenshot fake login. Содержимое проверит распознавание.","quote":"","source_url":"https://www.silentpush.com/wp-content/uploads/BitB-Counter-Strike-2-blog-main-image-1920x1080-1.png","source_host":"www.silentpush.com","source_status":"public_url","source_group":"bc394093f2b123e7b4e8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c1e296524","original_id":"ih_51456313040834","tier":"B","category":"RECOVERY_HIJACK","title":"Phishing 101 - Hands-on phishing lab","summary":"A user submitted a Steam Support ticket requesting account recovery for a hijacked account named 'pyschogear'. The screenshot shows the user providing proof of ownership details, but contains no response from Steam Support.","quote":"","source_url":"https://i.redd.it/38u422u4s0ga1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"4fb7304da61c18ef087a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-645b099bd1","original_id":"ih_88775916421979","tier":"B","category":"HACK_THEFT","title":"Is this a Steam/Discord Scam? : r/SteamScams","summary":"The screenshot shows a common Discord phishing scam where a scammer impersonates Steam Support, claiming the user's account was accidentally reported for an illegal purchase. The target is instructed to contact a fake Steam Support agent ('EmilyKent11') on Discord to avoid a pending ban. No genuine Steam Support interaction is involved.","quote":"","source_url":"https://i.ytimg.com/vi/-liWlixW_G8/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"9eed246c8a54686f1113","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-9c255e1ee5","original_id":"ih_70757644441893","tier":"B","category":"HACK_THEFT","title":"steam phishing link discord screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam phishing link discord screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://support.discord.com/hc/user_images/7nLZsyH9Fa-AbtuMikSpdQ.png","source_host":"support.discord.com","source_status":"public_url","source_group":"389e0d71d428a44cdd04","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f6d1263d1","original_id":"ih_57320680581562","tier":"B","category":"HACK_THEFT","title":"steam phishing link discord screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam phishing link discord screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://support.discord.com/hc/user_images/TK51dl8mCSBPFUsBBMR3hA.png","source_host":"support.discord.com","source_status":"public_url","source_group":"ad5bb96a322d995d1a84","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-454aabe7b0","original_id":"ih_23997274973469","tier":"B","category":"HACK_THEFT","title":"steam fake login page screenshot scam","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake login page screenshot scam. Содержимое проверит распознавание.","quote":"","source_url":"https://escorenews.com/media/news/pic-20230124-607x818-8542795509.png","source_host":"escorenews.com","source_status":"public_url","source_group":"193fe0e1e6a5624661a8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d473ed442","original_id":"ih_61596908082503","tier":"B","category":"HACK_THEFT","title":"steam qr code login scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam qr code login scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/instagram/DZau6YaxPRE/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"682231c4078e00f470b9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eeeccdccb4","original_id":"ih_71974024957056","tier":"B","category":"HACK_THEFT","title":"fake steam trade offer scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: fake steam trade offer scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/8xkmXeU.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"1e6eb3c0f8d7be6edab0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8429fcab08","original_id":"ih_26681362503078","tier":"B","category":"HACK_THEFT","title":"fake steam trade offer scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: fake steam trade offer scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/ifLAIaz.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"e8c83ff572cd980c757a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f4c3438e8","original_id":"ih_12470081516210","tier":"B","category":"HACK_THEFT","title":"fake steam trade offer scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: fake steam trade offer scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/mxPqK2s.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"92b8bf6086515ed2aa91","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d037c09dbb","original_id":"ih_83615956015227","tier":"B","category":"HACK_THEFT","title":"steam phishing link discord screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam phishing link discord screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2019_05/66158101_Soulless1.PNG.23d9ea5f111ad4639ab657a5c2653bf1.PNG","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"4559bee6f149afa0e139","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f60cf90e1","original_id":"ih_67258923464049","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.catawbacountync.gov/site/assets/files/11867/st_puzzle.jpg","source_host":"www.catawbacountync.gov","source_status":"public_url","source_group":"d2d25f6738027bec2624","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0eb4415ea9","original_id":"ih_50885749374491","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cst.brightspotcdn.com/dims4/default/8fa58de/2147483647/strip/false/crop/6985x4659+0+0/resize/1486x991!/quality/90/?url\\u003dhttps%3A%2F%2Fchorus-production-cst-web.s3.us-east-1.amazonaws.com%2Fbrightspot%2F70%2Fe1%2Fdd7f8e1048bdabb2869d3c2b0fbe%2Fcpsforumpreview-261014-17.JPG","source_host":"cst.brightspotcdn.com","source_status":"public_url","source_group":"05cf0abefc4327f21645","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9f9fd8756","original_id":"ih_48208632081648","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://web.ece.ucsb.edu/~parhami/images_folder/f22-261006-nobel-prize-chemistry.jpg","source_host":"web.ece.ucsb.edu","source_status":"public_url","source_group":"175ee4e8ea1731a883e0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96a942d65b","original_id":"ih_70707133176882","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://varthagamsoft.com/assets/images/banner.webp","source_host":"varthagamsoft.com","source_status":"public_url","source_group":"06c5709f7b14cc4b2ca9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63141eb06b","original_id":"ih_53620612924400","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://startupodisha.gov.in/wp-content/uploads/2024/12/6K4A1296-copy-scaled.jpg","source_host":"startupodisha.gov.in","source_status":"public_url","source_group":"de2548c33733339b1403","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23ef0ab932","original_id":"ih_76966776445746","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://assembly.rajasthan.gov.in/Utility/UX/images/carousel-images/IMG-20260518-DSC0001.jpg","source_host":"assembly.rajasthan.gov.in","source_status":"public_url","source_group":"cb06e798b4767fad70a6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36a5d845b5","original_id":"ih_88344495187505","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cst.brightspotcdn.com/dims4/default/04fd283/2147483647/strip/false/crop/985x554+110+0/resize/1200x675!/quality/90/?url\\u003dhttps%3A%2F%2Fchorus-production-cst-web.s3.us-east-1.amazonaws.com%2Fbrightspot%2F73%2Fcf%2Fce30ff2a4d5f8ba8920cce196d82%2Fscreenshot-2026-09-27-at-4-11-13-pm.png","source_host":"cst.brightspotcdn.com","source_status":"public_url","source_group":"c1d6673b5db6132434a3","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc2b50dbe1","original_id":"ih_54187221213867","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.varthagamsoft.com/assets/images/features/digitalsharing.webp","source_host":"www.varthagamsoft.com","source_status":"public_url","source_group":"53e914a87376592ed254","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd3a5c745a","original_id":"ih_42350236661881","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cst.brightspotcdn.com/dims4/default/946ae63/2147483647/strip/true/crop/5790x3860+1+0/resize/840x560!/quality/90/?url\\u003dhttps%3A%2F%2Fchorus-production-cst-web.s3.us-east-1.amazonaws.com%2Fbrightspot%2F47%2Fdb%2F8434cf2b49c3b84bc17c0f89b663%2F2297974936.jpg","source_host":"cst.brightspotcdn.com","source_status":"public_url","source_group":"6cc0779b8f0c15291a3e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc500601f6","original_id":"ih_32152270861619","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://npr.brightspotcdn.com/dims3/default/strip/false/crop/1556x1024+0+0/resize/1556x1024!/?url\\u003dhttp%3A%2F%2Fnpr-brightspot.s3.amazonaws.com%2F9a%2F3f%2F64b3ae03493ab590e380a0e51bce%2Fap25231048641478.jpg","source_host":"npr.brightspotcdn.com","source_status":"public_url","source_group":"8e334bf185978c4a09a1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7549d19807","original_id":"ih_14948129342926","tier":"B","category":"HACK_THEFT","title":"steam qr code login scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam qr code login scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/instagram/DV1ler_gVLY/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"bb57e3ecfb0e270b4d76","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b6e80f3c3","original_id":"ih_90933660492657","tier":"B","category":"HACK_THEFT","title":"steam qr code login scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam qr code login scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.pbtech.co.nz/imgprod/G/A/GAMNTD2211__1.jpg","source_host":"www.pbtech.co.nz","source_status":"public_url","source_group":"4aca34ba891bc5a999bc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e10b286e21","original_id":"ih_72750825788587","tier":"B","category":"HACK_THEFT","title":"steam qr code login scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam qr code login scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://lookaside.fbsbx.com/lookaside/crawler/threads/DanYdsSDsGg/0/image.jpg","source_host":"lookaside.fbsbx.com","source_status":"public_url","source_group":"68c8c822bb8c6f7d8b43","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c097a3a666","original_id":"ih_49533701939467","tier":"B","category":"HACK_THEFT","title":"steam browser extension stole items screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam browser extension stole items screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://imgcdn.gamefound.com/richtextimage/richtext/b990bc81-ad81-42ba-899c-d5fc90707c8c.jpg","source_host":"imgcdn.gamefound.com","source_status":"public_url","source_group":"d42e522dc97d6ec2bbce","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eeff665ec0","original_id":"ih_47993661427244","tier":"B","category":"HACK_THEFT","title":"steam browser extension stole items screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam browser extension stole items screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.therange.co.uk/media/6/9/1790609910_3060.jpg","source_host":"www.therange.co.uk","source_status":"public_url","source_group":"ffcabe2ecfb892bfbbea","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-362851c505","original_id":"ih_76589884029807","tier":"B","category":"HACK_THEFT","title":"steam browser extension stole items screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam browser extension stole items screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://lis-skins.com/og-preview-en.webp","source_host":"lis-skins.com","source_status":"public_url","source_group":"5de4fe9cc16b73145fc6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fcfcd7024","original_id":"ih_87421866514172","tier":"B","category":"HACK_THEFT","title":"steam browser extension stole items screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam browser extension stole items screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.videogameschronicle.com/files/2026/08/Stage-Tour-Official-Launch-Date-Trailer-0-21-screenshot.jpg","source_host":"www.videogameschronicle.com","source_status":"public_url","source_group":"150c0974969ba607d7e9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0968f48c4e","original_id":"ih_55914949168347","tier":"B","category":"HACK_THEFT","title":"steam impersonator fake support screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam impersonator fake support screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/wmWCn08.jpg","source_host":"i.imgur.com","source_status":"public_url","source_group":"2353fc5ebe226056bcff","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32ed15555d","original_id":"ih_63055955737267","tier":"B","category":"HACK_THEFT","title":"steam impersonator fake support screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam impersonator fake support screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.mcafee.com/blogs/wp-content/uploads/2025/11/Screenshot-2025-11-21-at-12.58.21%E2%80%AFPM-472x1024.png","source_host":"www.mcafee.com","source_status":"public_url","source_group":"4d5f252c7efef4185d80","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a2bb8ad3b","original_id":"ih_70833557291391","tier":"B","category":"HACK_THEFT","title":"steam impersonator fake support screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam impersonator fake support screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.voicesofwrestling.com/wp-content/smush-webp/2026/08/Screenshot-2026-06-07-at-11.07.44-AM.jpg.webp","source_host":"www.voicesofwrestling.com","source_status":"public_url","source_group":"9e07d8fea7ba078ab83e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7064aeddb0","original_id":"ih_68739215068173","tier":"B","category":"HACK_THEFT","title":"steam impersonator fake support screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam impersonator fake support screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.therange.co.uk/media/2/6/1781228918_2289.jpg","source_host":"www.therange.co.uk","source_status":"public_url","source_group":"bcabc125b746f4589e51","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a96f9e1d90","original_id":"ih_64695034000949","tier":"B","category":"HACK_THEFT","title":"steam impersonator fake support screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam impersonator fake support screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.hstoday.us/wp-content/uploads/2026/05/1280px-2026_SD_Shooting_Location.jpg","source_host":"www.hstoday.us","source_status":"public_url","source_group":"242b2d3a4c20b082d47b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c22e3f683","original_id":"ih_91403339049545","tier":"B","category":"HACK_THEFT","title":"steam fake tournament vote scam screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam fake tournament vote scam screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2022_11/BA830FA8-E596-4D84-9A19-7DDEFB3CB3E0.png.606395847d4185738288de03c17930b3.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"8b9628c6ad4b13a75ed9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-947950b974","original_id":"ih_25862263064922","tier":"B","category":"HACK_THEFT","title":"steam impersonator fake support screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam impersonator fake support screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.therange.co.uk/media/1/4/1740411265_11_1004.jpg","source_host":"www.therange.co.uk","source_status":"public_url","source_group":"fe18424dcb51ea4dd024","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5cd1de461","original_id":"ih_89919451077846","tier":"B","category":"HACK_THEFT","title":"steam impersonator fake support screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steam impersonator fake support screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://npr.brightspotcdn.com/dims3/default/strip/false/crop/1920x1080+0+0/resize/1100/quality/50/format/jpeg/?url\\u003dhttp%3A%2F%2Fnpr-brightspot.s3.amazonaws.com%2F21%2F04%2F9f1e04d640c0bac5b7c43560e3d3%2Fboat-wide-00-00-19-06-still002.jpg","source_host":"npr.brightspotcdn.com","source_status":"public_url","source_group":"3dcf265ec77cd8b6a9e2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63255566d5","original_id":"ih_10165539129187","tier":"B","category":"HACK_THEFT","title":"steamcommunity fake domain phishing screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steamcommunity fake domain phishing screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn-caklk.nitrocdn.com/sJCpruYkVvovUsWvtAEzkQwTuXjDDQLL/assets/images/optimized/rev-2ac1d68/powerdmarc.com/wp-content/uploads/2026/02/Lookalike-Domain-Phishing-Attacks-.jpg","source_host":"cdn-caklk.nitrocdn.com","source_status":"public_url","source_group":"87d8637a6ba00b2cafab","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae060e5562","original_id":"ih_53704483488484","tier":"B","category":"HACK_THEFT","title":"steamcommunity fake domain phishing screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steamcommunity fake domain phishing screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/MJHxmlN.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"b0cec5497fb245a305ad","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5389a10d02","original_id":"ih_83974911274101","tier":"B","category":"HACK_THEFT","title":"steamcommunity fake domain phishing screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steamcommunity fake domain phishing screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.fixgamingchannel.com/wp-content/uploads/2026/06/fake-faceit-verification-scam-targets-steam-players.webp","source_host":"www.fixgamingchannel.com","source_status":"public_url","source_group":"1192de7b25510670a7d4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9758be839c","original_id":"ih_42256302416043","tier":"B","category":"HACK_THEFT","title":"steamcommunity fake domain phishing screenshot","summary":"Кандидат в скриншот (phish). Найдено по запросу: steamcommunity fake domain phishing screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.researchgate.net/profile/Chaminda-Hewage/publication/349312504/figure/fig2/AS:999357407039499@1615276781809/Screenshot-of-a-real-suspicious-phishing-email-received-by-the-authors-institution-in_Q320.jpg","source_host":"www.researchgate.net","source_status":"public_url","source_group":"c6ac2cb623cefa32fb26","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3340333757","original_id":"ih_35973375590191","tier":"B","category":"HACK_THEFT","title":"csgo inventory stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: csgo inventory stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://npr.brightspotcdn.com/dims3/default/strip/false/crop/1920x1080+0+0/resize/1100/quality/50/format/jpeg/?url\\u003dhttp%3A%2F%2Fnpr-brightspot.s3.amazonaws.com%2F76%2Fac%2F8e5a308645feaadab1468a073eec%2Fcontrol-resonant.jpg","source_host":"npr.brightspotcdn.com","source_status":"public_url","source_group":"b90a097a5e188d1b6254","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-682fc1aa11","original_id":"ih_38023848893825","tier":"B","category":"HACK_THEFT","title":"csgo inventory stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: csgo inventory stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://www.bentleymotors.com/content/dam/bm/websites/bmcom/bentleymotors-com/models/27my/flying-spur-range-page/New%20stage%20azure%20global%207x3.jpg","source_host":"www.bentleymotors.com","source_status":"public_url","source_group":"76a1ccf36b5411282bf0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6c49d8e04","original_id":"ih_66065999486311","tier":"B","category":"RECOVERY_HIJACK","title":"Millions In CS:GO Skins Stolen With Help From Steam Support Staff ...","summary":"A news article screenshot and video thumbnail reporting that millions of dollars in CS:GO skins were allegedly stolen with assistance from Steam Support staff. The article by Calum Patterson was published on February 21, 2023. It covers high-profile incidents where account ownership was compromised through support interventions.","quote":"","source_url":"https://i.ytimg.com/vi/31ydtPoYrPM/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"9f5907a68e4491c07b8c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-feb4de2b4b","original_id":"ih_69015146144893","tier":"B","category":"HACK_THEFT","title":"csgo inventory stolen screenshot support","summary":"The user reported that their Steam account was compromised, their email changed, and a fake critical alert placed on their profile. A scammer impersonating Steam Support ('Tony') sent a fraudulent message alleging trade violations regarding an 'AWP | Green Energy' item and demanding third-party transaction proof. This is a fake support message used by attackers during account hijacking.","quote":"","source_url":"https://i.redd.it/cw4m9ohtnb8h1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"5f5ef5503bf6056416d9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8111d7a260","original_id":"ih_89019245818591","tier":"B","category":"HACK_THEFT","title":"dota 2 items stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: dota 2 items stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://www.namecheap.com/blog/wp-content/uploads/2024/08/Understanding-and-preventing-account-takeovers-in-online-gaming.png","source_host":"www.namecheap.com","source_status":"public_url","source_group":"0f654f047c68a083edc2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91da7686e3","original_id":"ih_51876810647494","tier":"B","category":"HACK_THEFT","title":"dota 2 items stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: dota 2 items stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://media.esportsedition.com/wp-content/uploads/2017/07/Dota-Deny-Towers-Heroes-Teammates-1068x582.jpg","source_host":"media.esportsedition.com","source_status":"public_url","source_group":"2874e32c192c269a43f1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3bb57c3fb7","original_id":"ih_58799853705031","tier":"B","category":"HACK_THEFT","title":"cs2 skins stolen screenshot steam support","summary":"Кандидат в скриншот (scam). Найдено по запросу: cs2 skins stolen screenshot steam support. Содержимое проверит распознавание.","quote":"","source_url":"https://s3-marketplace.skycoach.gg/uploads/product_currency_offer/screenshot/0ff73d2f-8432-4a1c-b225-f285a9cb4f19.png","source_host":"s3-marketplace.skycoach.gg","source_status":"public_url","source_group":"b1927a83e7237afa8a43","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-84aaa0abe3","original_id":"ih_22429944428864","tier":"B","category":"HACK_THEFT","title":"cs2 skins stolen screenshot steam support","summary":"Кандидат в скриншот (scam). Найдено по запросу: cs2 skins stolen screenshot steam support. Содержимое проверит распознавание.","quote":"","source_url":"https://blog.cs.trade/wp-content/uploads/2024/03/Picture8-2.jpg","source_host":"blog.cs.trade","source_status":"public_url","source_group":"4d6f137a6dd0d1550931","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-331e772631","original_id":"ih_44137854120475","tier":"B","category":"HACK_THEFT","title":"cs2 skins stolen screenshot steam support","summary":"Кандидат в скриншот (scam). Найдено по запросу: cs2 skins stolen screenshot steam support. Содержимое проверит распознавание.","quote":"","source_url":"https://lis-skins.com/og-preview-en.webp","source_host":"lis-skins.com","source_status":"public_url","source_group":"5de4fe9cc16b73145fc6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-924783c1ce","original_id":"ih_48778982875950","tier":"B","category":"HACK_THEFT","title":"cs2 skins stolen screenshot steam support","summary":"A Discord chat transcript showing an 'accidental report' scam attempt, where a scammer claims to have reported the user to a fake Steam admin. The user responds by sending an IP logging link to capture the scammer's IP address.","quote":"","source_url":"https://i.redd.it/qmcuamkodyph1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"90194efb7cc62f9f86d4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-4407200113","original_id":"ih_39476639869071","tier":"B","category":"HACK_THEFT","title":"cs2 skins stolen screenshot steam support","summary":"Кандидат в скриншот (scam). Найдено по запросу: cs2 skins stolen screenshot steam support. Содержимое проверит распознавание.","quote":"","source_url":"https://game-tournaments.com/media/news/pic-20250831-1075x895-8002140263.png","source_host":"game-tournaments.com","source_status":"public_url","source_group":"51f59fac5d5f07ec4798","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f8c345ca03","original_id":"ih_69099799995144","tier":"B","category":"HACK_THEFT","title":"tf2 unusual stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: tf2 unusual stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2024_01/imported-photo-88383.thumb.jpeg.442a052128b2cb081abd73cd269a6535.jpeg","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"1b12978dc206fa609465","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37e8fd6ad5","original_id":"ih_32451324526562","tier":"B","category":"HACK_THEFT","title":"tf2 unusual stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: tf2 unusual stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://mannco.store/_ipx/f_webp\\u0026s_870x500/img/blog/how-to-get-rich-in-tf2-fast.jpg","source_host":"mannco.store","source_status":"public_url","source_group":"521d350c93c22266378f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0611a00ef","original_id":"ih_78902558957142","tier":"B","category":"HACK_THEFT","title":"steam inventory emptied screenshot","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam inventory emptied screenshot. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/Imh99PB.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"f5b464341c76d76bc7c1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9669d68ec7","original_id":"ih_79678630521617","tier":"B","category":"HACK_THEFT","title":"steam inventory emptied screenshot","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam inventory emptied screenshot. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/435k1NG.jpg","source_host":"i.imgur.com","source_status":"public_url","source_group":"f4a85f11b90e32787164","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7cfb87471","original_id":"ih_10711605658414","tier":"B","category":"HACK_THEFT","title":"steam inventory emptied screenshot","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam inventory emptied screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/ozhynBN.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"2f101f92105fb0e89404","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54f902b90e","original_id":"ih_51840811091958","tier":"B","category":"HACK_THEFT","title":"steam inventory emptied screenshot","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam inventory emptied screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://cdn-hjokj.nitrocdn.com/xKvPrJeRKcMfBVHKpjbxbYMvqmxtHXge/assets/images/optimized/rev-f1b3252/media.apptunix.com/wp-content/uploads/sites/3/2025/02/10090631/1-E28093-241.jpg","source_host":"cdn-hjokj.nitrocdn.com","source_status":"public_url","source_group":"1a36ea9e161c319b893d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8282d26e3","original_id":"ih_46286825371088","tier":"B","category":"HACK_THEFT","title":"steam market sold my items screenshot hacker","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam market sold my items screenshot hacker. Содержимое проверит распознавание.","quote":"","source_url":"https://i0.wp.com/uploads.saigacdn.com/2026/08/pathofexile2-release-date-announcement-00.jpg","source_host":"i0.wp.com","source_status":"public_url","source_group":"b7d44cbdf26f503db7bb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa09a7bdc8","original_id":"ih_12444766581362","tier":"B","category":"HACK_THEFT","title":"tf2 unusual stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: tf2 unusual stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2025_10/Zrzutekranu2025-10-02145602.png.e8bd8087bf3e6ee829c43c32502f0752.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"3ecb2b9e7e58842a7540","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db15b971b1","original_id":"ih_77043374898540","tier":"B","category":"HACK_THEFT","title":"tf2 unusual stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: tf2 unusual stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://diehealthy.org/wp-content/uploads/2022/01/tf2bots2-1024x576.webp","source_host":"diehealthy.org","source_status":"public_url","source_group":"c06184552e98016adc6d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ce8d172ac","original_id":"ih_39338298449278","tier":"B","category":"HACK_THEFT","title":"tf2 unusual stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: tf2 unusual stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2026_04/image.png.09adcba93484cecb8e9d501375ea57b5.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"6778a3f24306f653ed2a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c21a8f89a6","original_id":"ih_70026486985675","tier":"B","category":"HACK_THEFT","title":"tf2 unusual stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: tf2 unusual stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2024_03/Screenshot_20240310-052515.jpg.54147bd8defa10e3fe78b744e64d3df8.jpg","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"e6fdcd37b6ca5cea0f07","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc5eb67fdc","original_id":"ih_99501923054178","tier":"B","category":"HACK_THEFT","title":"tf2 unusual stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: tf2 unusual stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2023_06/IMG_2907.png.4c0bd9f25319925dc30899bf6ea95cc8.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"955e00b7e05a27752ac6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1596b84d2d","original_id":"ih_78425654781931","tier":"B","category":"HACK_THEFT","title":"New Steam \\","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam trade scam screenshot proof. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/yHw7iDx.jpg","source_host":"i.imgur.com","source_status":"public_url","source_group":"daaa0f551d9acfecd6e3","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-312c9e207c","original_id":"ih_15705108140291","tier":"B","category":"HACK_THEFT","title":"Steam Community :: Guide :: Scam Prevention Guide","summary":"A Steam forum announcement published by Valve employee DerrickG™ on August 26, 2014, warning users about a phishing and malware scam involving malicious links and executable .scr files sent in chat messages. The screenshot also shows a live chat example of a bot sending a phishing link leading to malware disguised as a screenshot.","quote":"","source_url":"https://i.ytimg.com/vi/_kkgEKs0NOI/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"d103c2ea02ad0a69b371","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-d4dac24935","original_id":"ih_19838024191202","tier":"B","category":"TRADE_REVERSAL","title":"steam market sold my items screenshot hacker","summary":"Steam Support responded to a ticket regarding unauthorized Steam Community Market activity on an account. The agent stated that Market transactions cannot be reversed, advised the user to report the scammer via the Steam Community, and closed the help request. [quote discarded: 613 chars claimed from a 140x140 image]","quote":"","source_url":"https://b.thumbs.redditmedia.com/7JKrbav35c9pNiSNeksRyiCXyQTA_ljEksM7tM511Yo.jpg","source_host":"b.thumbs.redditmedia.com","source_status":"public_url","source_group":"a7ad9e6e32932a766fed","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6222046797","original_id":"ih_46232860688748","tier":"B","category":"HACK_THEFT","title":"steam inventory emptied screenshot","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam inventory emptied screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://techraptor.net/sites/default/files/2024-03/steam-store-screenshot-guidelines-header.jpg","source_host":"techraptor.net","source_status":"public_url","source_group":"8a57b123d3b52e6a6410","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9fba344422","original_id":"ih_37587098324878","tier":"B","category":"HACK_THEFT","title":"steam inventory emptied screenshot","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam inventory emptied screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://thumbs.worthpoint.com/zoom/images1/360/0213/16/5-inch-gauge-boiler-empty-sign-steam_360_9036006e07fb82a9a473ff7ba3da3543.jpg","source_host":"thumbs.worthpoint.com","source_status":"public_url","source_group":"1267849984996cdf82c3","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab4574a6fe","original_id":"ih_58558801779038","tier":"B","category":"HACK_THEFT","title":"steam inventory emptied screenshot","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam inventory emptied screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://thumbs.worthpoint.com/zoom/images4/1/0317/10/lionel-1639ws-empty-set-box-desirable_1_c7526db54b3edd51e8e39186b0d4625a.jpg","source_host":"thumbs.worthpoint.com","source_status":"public_url","source_group":"c62ad14e704f5f0f468b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47c83640e2","original_id":"ih_88369476604440","tier":"B","category":"HACK_THEFT","title":"steam inventory emptied screenshot","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam inventory emptied screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://vintagezodiac.com/wp-content/uploads/2016/02/Waring-Steam-Cooker-Stackable-SC41-1.jpg","source_host":"vintagezodiac.com","source_status":"public_url","source_group":"f6b7d1e03eec6089aecd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2063a7f507","original_id":"ih_74374942293075","tier":"B","category":"HACK_THEFT","title":"steam inventory emptied screenshot","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam inventory emptied screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.yumpu.com/en/image/facebook/44401314.jpg","source_host":"www.yumpu.com","source_status":"public_url","source_group":"74631f43286c032b7807","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31619babdf","original_id":"ih_15793811198670","tier":"B","category":"HACK_THEFT","title":"steam trade scam screenshot proof","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam trade scam screenshot proof. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2023_04/1399017367_proof4.png.644dd5924592deaadaa52d29fd10265b.png","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c8e0a981f29634802e61","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eee39723b4","original_id":"ih_56068678753399","tier":"B","category":"HACK_THEFT","title":"steam trade scam screenshot proof","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam trade scam screenshot proof. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/n22c5Q4.jpg","source_host":"i.imgur.com","source_status":"public_url","source_group":"ac4825f09cc00a9ccdb2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-527e4abd9b","original_id":"ih_80403558078123","tier":"B","category":"BAN_NO_REASON","title":"Steamで「スクリーンショット画像のアップロードに失敗しました/送信できません」エラーが表示された際の原因と直し方 - 【Game-line ...","summary":"This screenshot shows chat messages from a scammer impersonating Steam Support or a Valve staff member. The scammer falsely claims that the user's Steam account is temporarily banned and under review by a panel database, using social engineering to manipulate the target.","quote":"","source_url":"https://assets.st-note.com/production/uploads/images/176616598/picture_pc_8bfa039126e0584a6d2fbc0626c9be5b.png?width=1200","source_host":"assets.st-note.com","source_status":"public_url","source_group":"7104741776f4400a664d","publication_date":"","language":"ja","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-467f99d9a1","original_id":"ih_13874901889766","tier":"B","category":"HACK_THEFT","title":"（真假難分）Steam上的檢舉以及客服，到底是真的在解決問題，還是要搭一唱的搞詐騙？ - sola6027的創作 - 巴哈姆特","summary":"The screenshot shows a fake Steam Support ticket page used by a scammer impersonating Valve support staff. The scammer threatens a permanent IP ban following an item theft report and instructs the user to appeal by contacting an 'administrator' on Discord.","quote":"","source_url":"https://www.fusenstage.com/wp-content/uploads/2023/08/take_over_my_steam_account_05.jpg","source_host":"www.fusenstage.com","source_status":"public_url","source_group":"71518bea3a08339fe5bf","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-595cd22a8f","original_id":"ih_77807692657049","tier":"B","category":"HACK_THEFT","title":"dota 2 items stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: dota 2 items stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://media.estnn.com/main/2024/01/pasted-image-0-4-11-800x322.png","source_host":"media.estnn.com","source_status":"public_url","source_group":"75a4b6720fb62eceed31","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6feda378cf","original_id":"ih_12211275428996","tier":"B","category":"HACK_THEFT","title":"dota 2 items stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: dota 2 items stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"http://i.imgur.com/c1t7JA5.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"4472bc28e979e038bdfa","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d65f010f48","original_id":"ih_46807989448789","tier":"B","category":"HACK_THEFT","title":"dota 2 items stolen screenshot support","summary":"Кандидат в скриншот (scam). Найдено по запросу: dota 2 items stolen screenshot support. Содержимое проверит распознавание.","quote":"","source_url":"https://media.estnn.com/main/2024/01/pasted-image-0-3-13-800x205.png","source_host":"media.estnn.com","source_status":"public_url","source_group":"1ea780a8096d84bc4936","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-533fb5c3c2","original_id":"ih_84016067586772","tier":"B","category":"HACK_THEFT","title":"I Can’T Screenshot On Steam? , Fix: Steam Overlay & Screenshots Not ...","summary":"This graphic displays automated Steam security notifications indicating unauthorized account access and modifications, including a login attempt from a Russian IP address and the removal of a phone number ending in 31. It illustrates the account takeover process where security details are detached by an attacker.","quote":"","source_url":"https://i.ytimg.com/vi/fGMWIeG1gE0/hqdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"321a6cfe3853aa64ae00","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-f87e3c7979","original_id":"ih_20638386161253","tier":"B","category":"RECOVERY_HIJACK","title":"How To Recover a Steam Account That Has Been Hacked","summary":"A user attempted account recovery on the Steam Support website by typing 'i forgot' into the account search field. The automated system returned a message stating no matching account was found and advised searching again or contacting Steam Support.","quote":"","source_url":"https://i.ytimg.com/vi/_oxXLnXZQ0s/maxresdefault.jpg","source_host":"i.ytimg.com","source_status":"public_url","source_group":"5d628d618a8f9a7aee41","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-8aad6afa3c","original_id":"ih_23020379261001","tier":"B","category":"HACK_THEFT","title":"steam knife stolen screenshot support refused","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam knife stolen screenshot support refused. Содержимое проверит распознавание.","quote":"","source_url":"https://www.therange.co.uk/media/6/8/1780412546_6751.jpg","source_host":"www.therange.co.uk","source_status":"public_url","source_group":"7f59cbb199df63429717","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2d319e34a","original_id":"ih_72683609182847","tier":"B","category":"HACK_THEFT","title":"steam trade scam screenshot proof","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam trade scam screenshot proof. Содержимое проверит распознавание.","quote":"","source_url":"https://cobaltlab.tech/images/5f41f48068c67daf7a3cb82db0401b4d34393796fc9b80609be8d13599863f97.webp","source_host":"cobaltlab.tech","source_status":"public_url","source_group":"578e4aa433551210428d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2658a5e6fa","original_id":"ih_84133201326533","tier":"B","category":"HACK_THEFT","title":"steam trade scam screenshot proof","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam trade scam screenshot proof. Содержимое проверит распознавание.","quote":"","source_url":"https://daddyskins.com/blog/wp-content/uploads/2025/01/how-to-fast-forward-cs2-replay-512x276.webp","source_host":"daddyskins.com","source_status":"public_url","source_group":"e0f7692ebde2afc03c23","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db5fd1d31e","original_id":"ih_18270736748623","tier":"B","category":"HACK_THEFT","title":"steam trade scam screenshot proof","summary":"Кандидат в скриншот (scam). Найдено по запросу: steam trade scam screenshot proof. Содержимое проверит распознавание.","quote":"","source_url":"https://viettelsecurity.com/wp-content/uploads/2026/06/TI-Banner-notext-1.png","source_host":"viettelsecurity.com","source_status":"public_url","source_group":"b48f13812dbaf8ce05da","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56faf069fb","original_id":"ih_23285489426398","tier":"B","category":"HACK_THEFT","title":"steam account infostealer log screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam account infostealer log screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.trellix.com/en/img/newsroom/stories/lumma-infostealer-2.jpg","source_host":"www.trellix.com","source_status":"public_url","source_group":"64d6bfea48e280371391","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d51d10716a","original_id":"ih_34272477599090","tier":"B","category":"HACK_THEFT","title":"steam cookie stealer screenshot inventory","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam cookie stealer screenshot inventory. Содержимое проверит распознавание.","quote":"","source_url":"https://www.seriouseats.com/thmb/izJ_O2g45ssEoOz62bVHikcwuw8\\u003d/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/20260213-SEA-Creole-Gumbo-Vy-Tran-STEP10-24a7f4b66a544ee4993f89652e6e8bd1.jpg","source_host":"www.seriouseats.com","source_status":"public_url","source_group":"642f574953d78a819e3a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2659973f5c","original_id":"ih_17937368198791","tier":"B","category":"HACK_THEFT","title":"steam cookie stealer screenshot inventory","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam cookie stealer screenshot inventory. Содержимое проверит распознавание.","quote":"","source_url":"https://npr.brightspotcdn.com/dims3/default/strip/false/crop/3840x2160+0+0/resize/1100/quality/50/format/png/?url\\u003dhttp%3A%2F%2Fnpr-brightspot.s3.amazonaws.com%2F37%2Fa1%2F7a6c0322408b9de2bca5f2b7106a%2Fnintendoswitch2-mariokartworld-item-scrn-01.png","source_host":"npr.brightspotcdn.com","source_status":"public_url","source_group":"fff2dea5a894e8744105","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67c1c0cdb9","original_id":"ih_81283152610365","tier":"B","category":"HACK_THEFT","title":"lumma stealer steam account screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: lumma stealer steam account screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.trellix.com/en/img/newsroom/stories/lumma-infostealer-21.jpg","source_host":"www.trellix.com","source_status":"public_url","source_group":"e7d2f7cf89768d8360c9","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8ad75a269","original_id":"ih_54335463882615","tier":"B","category":"HACK_THEFT","title":"lumma stealer steam account screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: lumma stealer steam account screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.trellix.com/en/img/newsroom/stories/lumma-infostealer-13.jpg","source_host":"www.trellix.com","source_status":"public_url","source_group":"acd96905441beb1a44e4","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-816d5d69cc","original_id":"ih_33201933996192","tier":"B","category":"HACK_THEFT","title":"lumma stealer steam account screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: lumma stealer steam account screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.mcafee.com/blogs/wp-content/uploads/2024/11/1.jpg","source_host":"www.mcafee.com","source_status":"public_url","source_group":"37b939fff8aa3f4bcf55","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eae516b6e9","original_id":"ih_68652094756155","tier":"B","category":"HACK_THEFT","title":"steam account infostealer log screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam account infostealer log screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://image.ahnlab.com/atip/content/image/20260606/zGljsDsrKDnmpk21RHgoWXPW2yKBrzFJ1b5LouD2.png","source_host":"image.ahnlab.com","source_status":"public_url","source_group":"14a7539b4c81eb1a668f","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3040dbc85f","original_id":"ih_68395125663070","tier":"B","category":"HACK_THEFT","title":"steam session hijack screenshot stolen","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam session hijack screenshot stolen. Содержимое проверит распознавание.","quote":"","source_url":"https://media.springernature.com/m685/springer-static/image/art%3A10.1007%2Fs13158-026-00530-z/MediaObjects/13158_2026_530_Fig1_HTML.png","source_host":"media.springernature.com","source_status":"public_url","source_group":"147fb078643a1909810f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a6989f8a9","original_id":"ih_45472482129791","tier":"B","category":"HACK_THEFT","title":"steam malware stole inventory screenshot","summary":"CS:GO professional player Jake (@Stewie2K) tweeted on September 6, 2019, thanking @CSGO for quickly recovering thousands of dollars worth of stolen skins after a hacker compromised his account without triggering a trade ban. He noted that CS:GO/Steam support successfully resolved the incident.","quote":"","source_url":"https://i.redd.it/07xipzxw8wk31.jpg","source_host":"i.redd.it","source_status":"public_url","source_group":"eaf6496a4a0191751bcd","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-29ddb7b13b","original_id":"ih_56414922526991","tier":"B","category":"HACK_THEFT","title":"steam malware stole inventory screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam malware stole inventory screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://www.trellix.com/en/img/newsroom/stories/anatomy-of-celestial-stealer-1.jpg","source_host":"www.trellix.com","source_status":"public_url","source_group":"8142add81d9450e6bf40","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb6c6b98cf","original_id":"ih_85639977594264","tier":"B","category":"HACK_THEFT","title":"redline stealer steam session screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: redline stealer steam session screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://threatresearch.ext.hp.com/wp-content/uploads/2022/02/redline_02.png","source_host":"threatresearch.ext.hp.com","source_status":"public_url","source_group":"a9d00420a2834750c419","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d469ba2133","original_id":"ih_89820017817678","tier":"B","category":"HACK_THEFT","title":"lumma stealer steam account screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: lumma stealer steam account screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://aksk.gov.al/wp-content/uploads/2025/02/Screenshot-2025-02-25-105126.png","source_host":"aksk.gov.al","source_status":"public_url","source_group":"3415941ad8b1e4c30230","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5a623a757","original_id":"ih_45773554219781","tier":"B","category":"HACK_THEFT","title":"lumma stealer steam account screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: lumma stealer steam account screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://viettelsecurity.com/wp-content/uploads/2026/06/3-2.png","source_host":"viettelsecurity.com","source_status":"public_url","source_group":"2673ff60f5dcf1a97621","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68b5b1a5a3","original_id":"ih_80116693818611","tier":"B","category":"HACK_THEFT","title":"lumma stealer steam account screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: lumma stealer steam account screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://image.ahnlab.com/atip/content/image/20240726/sb3BMdekPkE4dtx9zx3mfyVoYBqjtl7Tapnd3mJ9.png","source_host":"image.ahnlab.com","source_status":"public_url","source_group":"aeb9f9916d35f355b74b","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8aa42298bf","original_id":"ih_77496361881642","tier":"B","category":"API_KEY_THEFT","title":"Analysis of Steam stealers and the 'Steam Stealer Extreme' service ...","summary":"This image shows a scam banner impersonating Steam Support, claiming suspicious activity was detected on the account. It instructs the user to accept a trade request to a fake 'Escrow System' bot in their mobile authenticator under threat of a 30-day lock. This is an item theft scam and not genuine correspondence from Valve.","quote":"","source_url":"https://how2play.pl/wp-content/uploads/2017/03/komunikat.png","source_host":"how2play.pl","source_status":"public_url","source_group":"73113de5e08b22c471c0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-b44f812083","original_id":"ih_14828176667956","tier":"B","category":"HACK_THEFT","title":"How To Check Your Password In Outlook App - Dibujos Cute Para Imprimir","summary":"A scammer using the name 'Anderson' impersonates a Steam Support representative in Steam Chat. The user presents a screenshot of a common 'accidental report' Discord scam, while the scammer prompts them for more details to facilitate an account takeover.","quote":"","source_url":"https://images.hive.blog/768x0/https://files.peakd.com/file/peakd-hive/bala41288/H9U1DfXT-image.png","source_host":"images.hive.blog","source_status":"public_url","source_group":"94480330746102d90c9f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-6ea6c1b8ee","original_id":"ih_10064875977928","tier":"B","category":"HACK_THEFT","title":"steam malware stole inventory screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam malware stole inventory screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://forums.backpack.tf/uploads/monthly_2026_08/Screenshot_20260813_121402_Firefox.jpg.c35b921d601630806fdd312c7ca97006.jpg","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"fda1999cbba5bfba7844","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1dee35b74","original_id":"ih_73071695185622","tier":"B","category":"HACK_THEFT","title":"steam session hijack screenshot stolen","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam session hijack screenshot stolen. Содержимое проверит распознавание.","quote":"","source_url":"https://ugetfix.com/wp-content/uploads/articles/askit/how-to-recover-hijacked-or-stolen-steam-account-recover-contact-support_en.jpg","source_host":"ugetfix.com","source_status":"public_url","source_group":"e09b12a7e675b7cc9438","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-231db367e8","original_id":"ih_16064892127934","tier":"B","category":"HACK_THEFT","title":"steam session hijack screenshot stolen","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam session hijack screenshot stolen. Содержимое проверит распознавание.","quote":"","source_url":"https://ugetfix.com/wp-content/uploads/articles/askit/how-to-recover-hijacked-or-stolen-steam-account-reset-email_en.jpg","source_host":"ugetfix.com","source_status":"public_url","source_group":"eb6fc3c00fa12190016f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff61b26158","original_id":"ih_61888574495230","tier":"B","category":"HACK_THEFT","title":"steam session hijack screenshot stolen","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam session hijack screenshot stolen. Содержимое проверит распознавание.","quote":"","source_url":"https://ugetfix.com/wp-content/uploads/articles/askit/how-to-recover-hijacked-or-stolen-steam-account-check-your-licenses-andpurchase-history_en.jpg","source_host":"ugetfix.com","source_status":"public_url","source_group":"3ac74f14f7f90ac8051f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a5bf7fd09","original_id":"ih_53195507364175","tier":"B","category":"HACK_THEFT","title":"steam session hijack screenshot stolen","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam session hijack screenshot stolen. Содержимое проверит распознавание.","quote":"","source_url":"https://ugetfix.com/wp-content/uploads/articles/askit/how-to-recover-hijacked-or-stolen-steam-account_en.jpg","source_host":"ugetfix.com","source_status":"public_url","source_group":"465e6281b5d436a06809","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b55f6a56d8","original_id":"ih_56364367815520","tier":"B","category":"HACK_THEFT","title":"steam stealer log credentials screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam stealer log credentials screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/ifLAIaz.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"e8c83ff572cd980c757a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf8dc3312f","original_id":"ih_81747088449198","tier":"B","category":"HACK_THEFT","title":"steam stealer log credentials screenshot","summary":"Кандидат в скриншот (steal). Найдено по запросу: steam stealer log credentials screenshot. Содержимое проверит распознавание.","quote":"","source_url":"https://i.imgur.com/Re3sRG0.png","source_host":"i.imgur.com","source_status":"public_url","source_group":"c0edf9817d739648e04d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf6e51bf0f","original_id":"seam_bptf_84388580380615","tier":"B","category":"RESTORE_REFUSED","title":"How do I find my old unusual i got scammed out of? - Team Fortress 2 Discussions","summary":"A user on backpack.tf forums discusses losing an unusual Team Fortress 2 item to a scam on December 31, 2019, and mentions that Steam Support refused to return it.","quote":"","source_url":"https://forums.backpack.tf/topic/75095-how-do-i-find-my-old-unusual-i-got-scammed-out-of/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c9ed5c97db0673e6600e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bec6e38b9c","original_id":"seam_bptf_17826384454573","tier":"B","category":"HACK_THEFT","title":"Weird phishing scam for CS:GO - General Gaming","summary":"Phishing site captured Steam credentials; account and inventory stolen. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/34853-weird-phishing-scam-for-csgo/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"e5e1725104e4b750fb40","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2973c2e252","original_id":"seam_bptf_88651740105138","tier":"B","category":"HACK_THEFT","title":"Phishing Impersonators - General Discussion","summary":"Session/cookie hijack bypassed Steam Guard; account accessed without credentials. Steam Support provided no effective assistance.","quote":"","source_url":"https://forums.backpack.tf/topic/18082-phishing-impersonators/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c75c83f0bbbeaedca250","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34535c55a9","original_id":"pp_48gh4z","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I have been waging a war against Steam for the last four years. All I wanted was access to my account and the games I paid for. I send a support ticket every month and get the same reply. All I want i","summary":"The user has spent four years trying to regain access to their Steam account and paid games, sending monthly support tickets but receiving the same copied reply. They want a live conversation to present ownership proof, but the post does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/48gh4z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"59bae923b31468d57748","publication_date":"2016-03-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13f5cb68d7","original_id":"2av45q","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"The state of Steam Customer Support and why it's inadmissable","summary":"The user complains that Valve/Steam Support is uncommunicative, slow, and inadequate, leaving them helpless after 8 days without meaningful contact. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/2av45q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08954b80a7b40ba09fc0","publication_date":"2014-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad86280416","original_id":"10kz3yd","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"r/Steam on Reddit: Ondanks wat mensen zeggen over de Steam Support, hebben ze mijn varkentje net grootschalig gered.","summary":"User was locked out after changing phones and losing the Steam authenticator, and could not receive the SMS code because the phone number was outdated. Steam Support reportedly troubleshooted over five days with quick replies and helped recover the account, but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/10kz3yd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c38b9f8c5cb9d66db80","publication_date":"2023-01-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-601001e9d7","original_id":"1iwztp1","tier":"B","category":"RESTORE_REFUSED","title":"r/SteamDeck on Reddit: Steam Support is claiming my Deck was stolen… it wasn’t.","summary":"User's out-of-warranty Steam Deck left bumper stopped working; Steam Support reportedly said it could not help because the Deck was reported stolen by its original owner and advised contacting the seller for a refund. The user says they bought it directly from Steam and is waiting for follow-up.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/1iwztp1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"740cb7a812ec78e981b9","publication_date":"2025-02-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48d89b8181","original_id":"2pwttk","tier":"B","category":"RECOVERY_HIJACK","title":"\"Possible to lose Steam account for not having old HL1 box?","summary":"The user says their Steam account was automatically closed after a hacking suspicion and that Steam Support repeatedly demanded an old Half-Life 1 key during December. They later say a human replied, the account was reopened, and no verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2pwttk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f9a32ac7894004b5d1f2","publication_date":"2014-12-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7760295c8","original_id":"1hk6lo0","tier":"B","category":"RESTORE_REFUSED","title":"Steam's Refund Policy Is Honestly Impressive","summary":"The user says Steam denied their refund request made within 5 minutes of purchase, despite not playing or installing the game. The post does not include any verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1hk6lo0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fd954c4b266b7fc731da","publication_date":"2024-12-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6703aa075","original_id":"f4gmy5","tier":"B","category":"BAN_NO_REASON","title":"Banned until 2038. Don't think I broke any rules. Steam support won't help. Any reddit detectives provide some insight?","summary":"The user says they were banned from Dota matchmaking until 2038 and believes it was wrongful. They mention Steam Support replied that the ban was intentional, but no verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/f4gmy5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"875f48805e3681a5623b","publication_date":"2020-02-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03e6ff600e","original_id":"1u6kl1p","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Neighbor stole my package update","summary":"The user's Steam Deck package was stolen/misdelivered, and Steam repeatedly closed tickets because tracking showed it as delivered. Eventually Steam opened a UPS claim and offered to mail a new Steam Deck after the user filed a bank dispute.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1u6kl1p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0e497e113968f9c1477a","publication_date":"2026-06-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-855f5bc376","original_id":"5fclof","tier":"B","category":"RECOVERY_HIJACK","title":"Last ditch effort to recover my account...","summary":"The user lost access to their Steam account after closing the email domain linked to it and cannot verify ownership because their old payment card is deactivated. No Steam Support reply is quoted; they are asking the community for help recovering the account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5fclof/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b07692925beff58b399d","publication_date":"2016-11-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee568cda85","original_id":"pp_3mc0km","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam has not responded in three weeks.","summary":"A user complains that Steam Support has not responded to their support ticket regarding a lost account for three weeks.","quote":"","source_url":"https://www.reddit.com/r/pcgaming/comments/3mc0km/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44102a199a2d1fb1f181","publication_date":"2015-09-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4f14046c2","original_id":"pp_3y5cgy","tier":"B","category":"RECOVERY_HIJACK","title":"PSA: Do Not Accept Random CD KEYS From People!","summary":"A user describes how they accepted a free CD key from someone, who then used that key to convince Steam Support to hand over ownership of the account. The user locked their account and posted a warning to others.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3y5cgy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a9b17a3434e7260fbf3","publication_date":"2015-12-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ac8cc8ae0","original_id":"pp_30tabp","tier":"B","category":"BAN_NO_REASON","title":"Trade/Market got instant permanent banned for the first time ever, possibly because i bought too many pieces of same item.","summary":"A user describes receiving a permanent community market and trade ban affecting an inventory worth $6,000-$7,000 after purchasing large quantities of a specific Dota 2 item set across multiple accounts. The user has not received a human reply to their support ticket after nearly a month.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/30tabp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17aaec3ea295732e5a61","publication_date":"2015-03-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31abfc5e6f","original_id":"2wjxto","tier":"B","category":"TRADE_REVERSAL","title":"Cautionary Tale: How a \"resolution\" to a simple key issue cost me ~$100","summary":"The user contacted Steam Support about bugged CS keys and received only an automated/paraphrased response. Later, Steam Support said the account was compromised and reversed trades, costing the user about $100.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2wjxto/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5118f93cb3d305fede8","publication_date":"2015-02-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4248f6b694","original_id":"pp_3mgiyo","tier":"B","category":"HACK_THEFT","title":"Inventory Lost to an IP. No downloads, No links clicked.. read my experience of what happened.","summary":"A user describes how their account was compromised and inventory worth around $950-$1000 was stolen after connecting to an IP provided by a user on Steam, resulting in an automatic browser and Steam session takeover. The text cuts off mid-sentence while the user is checking their inventory.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3mgiyo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bd10c57baa120f2a0823","publication_date":"2015-09-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a9e89c6f7","original_id":"2mw6oz","tier":"B","category":"RESTORE_REFUSED","title":"Myself and other people didnt get the LC Arcana from the dropped Gems like Brandon Reinhart said","summary":"The user did not receive a promised LC Arcana after getting the gem drop. They say Steam Support replied that it cannot add items to inventories and advised posting on the Dota 2 dev forums; the user later reported receiving the Arcana after the Reddit post gained attention.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2mw6oz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"190da2aec2433c33c50f","publication_date":"2014-11-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb08aee014","original_id":"1zm6ov","tier":"B","category":"HACK_THEFT","title":"Today's the day I've reported 250th phishing bot... Valve, please start acting!","summary":"The user complains about automated phishing bots on D2L and says five friends were hacked with items stolen, asking Valve to take action. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1zm6ov/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd575707533e37839fc4","publication_date":"2014-03-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46139f336f","original_id":"11xkbo","tier":"B","category":"BAN_NO_REASON","title":"PSA for all steam users. Be very careful about purchase methods on steam.","summary":"The user's Steam account was permanently disabled after a roommate gifted Dark Souls using his payment card and the purchase was marked fraudulent. Steam Support reportedly insisted the cardholder had been contacted and the purchase was unauthorized, then locked the account; the actual support chat is only linked, not quoted.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/11xkbo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"28d5ed299678fc5348cf","publication_date":"2012-10-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b41658b8b","original_id":"1cbui3j","tier":"B","category":"HACK_THEFT","title":"I got scammed","summary":"The user says they logged into a tournament website with Steam and later found much of their Dota/Steam inventory traded away to other accounts. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1cbui3j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29bf547b93ffaf34a9e6","publication_date":"2024-04-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a82263b68a","original_id":"pcr0a2","tier":"B","category":"HACK_THEFT","title":"Discord Nitro Steam Scam.","summary":"The user clicked a fake Discord Nitro/Steam phishing link, entered their Steam login and Steam Guard code, and lost a new Steam account with nothing on it. They said they could not retrieve it, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/pcr0a2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f011da991a7e9fe72641","publication_date":"2021-08-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08784f29e0","original_id":"2i6g5b","tier":"B","category":"HACK_THEFT","title":"Dont trust anyone, they are all scammers. Cost me $2500.","summary":"The user was tricked into installing a malicious Mumble link by a scammer after playing Dota 2 together, then lost their entire inventory. The post contains no quoted Steam Support reply or indication of what Steam Support said or did.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2i6g5b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a274147317238d87c446","publication_date":"2014-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce14e85d1f","original_id":"1pokc2h","tier":"B","category":"RESTORE_REFUSED","title":"r/ohnePixel on Reddit: Steam support removed my Storage Units in CS2. But won't return the items inside the units.","summary":"The user says Steam Support lifted a restriction and reversed purchases from that week, which removed CS2 Storage Units and the items inside, including items not part of the suspicious purchases. The post states Support will not return the items that were inside the units.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1pokc2h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2955b7c95a3dfd302234","publication_date":"2025-12-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ce3036e0a","original_id":"dbwss6","tier":"B","category":"BAN_NO_REASON","title":"Update on a wrongly banned Dota player","summary":"User reports a wrongful 20-year Dota matchmaking ban; they say Steam Support would only provide the algorithm's ban reason and could not help further or review the account.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/dbwss6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"204fd75d73b55024e6b7","publication_date":"2019-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2ef69ebac","original_id":"pp_3cs2vr","tier":"B","category":"RECOVERY_HIJACK","title":"Locked out of my Steam Account because I dont have a 11 year old+ CD Key..","summary":"A user complains that Steam Support locked their account for safety reasons and is refusing to unlock it without an 11-year-old CD key, despite the user offering other proofs of ownership like email receipts and credit cards.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3cs2vr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a929f5041253074c3149","publication_date":"2015-07-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c616e2d5ed","original_id":"3nzv5y","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Aftermath False VACban problem","summary":"The user was VAC banned, unbanned, then VAC banned again within days. They contacted Steam Support twice but received only automated responses and had tickets closed without a reply.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3nzv5y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"670641c14d4ccf2cc5a4","publication_date":"2015-10-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7cd612b6c","original_id":"pp_ouhram","tier":"B","category":"HACK_THEFT","title":"Someone hacked my steam account and changed my email.","summary":"The user's Steam account was hacked, with the password and email changed. Steam Support later contacted them and confirmed the account was compromised; the user recovered it, but the hacker caused a lifetime PUBG ban.","quote":"","source_url":"https://www.reddit.com/r/IndianGaming/comments/ouhram/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1bfcd6015dfc878c14e","publication_date":"2021-07-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f56acb1617","original_id":"2xg9c9","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"2.5 weeks and still not a reply to my steam ticket. Cannot ...","summary":"The user has been waiting 2.5 weeks for a reply to their Steam support ticket and has not received a response. The post only suggests forwarding the ticket to Gabe; it does not quote Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2xg9c9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71672998d2c9a1b21871","publication_date":"2015-02-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8df8331acb","original_id":"pp_3jhy9a","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"TIFU by locking my own Steam account","summary":"The user locked their own Steam account after receiving a login alert while traveling abroad, and has been waiting over two weeks for Steam Support to respond to their ticket without any reply.","quote":"","source_url":"https://www.reddit.com/r/tifu/comments/3jhy9a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8bba0c863dafe5ec6a0d","publication_date":"2015-09-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2aa315c2f4","original_id":"pp_1uh9ohf","tier":"B","category":"BAN_NO_REASON","title":"24h → 7d → 31d → 181d – \"VAC has flagged your gameplay as irregular\" despite never cheating. I don't know what else to do.","summary":"A semi-professional Counter-Strike player discusses receiving repeated automated Global Cooldowns and VAC-related bans on their account, and states that Steam Support closes their tickets with standard automated responses refusing to remove them.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1uh9ohf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f82a1d81b88be49cb02","publication_date":"2026-06-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ddf5dd3a85","original_id":"pp_6odbcv","tier":"B","category":"HACK_THEFT","title":"If you have old steam accounts, I highly encourage you to check up on their security NOW. (+ My story)","summary":"The user recovered access to an old hijacked Steam account after opening a ticket, but all inventory items had been stolen or moved. The post cites Steam's policy that items traded or sold through the market are no longer restored, so the user believes they cannot recover the items.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/6odbcv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f372e2f098dce7211a6e","publication_date":"2017-07-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-358978a695","original_id":"k7emtd","tier":"B","category":"HACK_THEFT","title":"There's an old scam going around and i got fooled by it","summary":"The user was tricked by a Discord scam impersonating a Steam employee and lost access to their Steam account after providing Steam Guard and email codes; the attacker changed the linked phone and email. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/k7emtd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18dfdd64e2788e8aef0e","publication_date":"2020-12-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d265790e7","original_id":"3i78ua","tier":"B","category":"HACK_THEFT","title":"People are trying to access my account, even after 3 new passwords","summary":"User reported repeated Steam Support messages about access attempts from various regions despite changing passwords; an old alt account caused the messages, and the account was closed. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3i78ua/","source_host":"www.reddit.com","source_status":"public_url","source_group":"487fe270ef8a978e9938","publication_date":"2015-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ded8182d21","original_id":"16r4ve9","tier":"B","category":"RESTORE_REFUSED","title":"Dont be as stupid as me","summary":"The user accidentally recycled an Antimage set while recycling spare Dota treasures and says Steam Support messaged them that they would not provide another one. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/16r4ve9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cab65edd35ef8974743","publication_date":"2023-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eda5d4ad3b","original_id":"pp_3gyrnv","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Help! Son owner locked his steam account. Birthday is next week. No response for 3 weeks.","summary":"A parent states that their son accidentally owner-locked his Steam account after misreading a confirmation code and has received no response to his support ticket for three weeks. The family plans to give him Steam cards for his birthday next week, which will be useless if the account remains locked.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3gyrnv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e6284899978bfd746352","publication_date":"2015-08-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-435a3ec2c8","original_id":"pp_1ocm4m2","tier":"B","category":"BAN_NO_REASON","title":"I filed official complaints against Valve (Steam / Counter-Strike 2) — here’s how they responded","summary":"A user shares their two-year struggle fighting an unjust Counter-Strike 2 ban, detailing ignored support tickets, failed interventions by consumer protection agencies, and a final generic template response from Valve given to the Washington State Attorney General refusing to lift or explain the ban.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1ocm4m2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9fa2462ace055de599e9","publication_date":"2025-10-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9446a35d8","original_id":"1s42pi8","tier":"B","category":"HACK_THEFT","title":"I've got my Dota inventory compromised, and a warning to other LAN hosts","summary":"The user reports that their Dota inventory was compromised, likely through trusted LAN meetup devices, and warns others. The provided excerpt contains no quoted Steam Support reply or mention of Steam Support action.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1s42pi8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13ed13a169c4b465dde5","publication_date":"2026-03-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1d6de14fd","original_id":"pp_bbdml","tier":"B","category":"HACK_THEFT","title":"Best Steam account phisher ever","summary":"The post is a chat log of a Steam account phisher impersonating an 'Automated Validation System' and demanding the user's username/password. There is no actual reply from Steam Support/Valve in the post.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/bbdml/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3477dce3f278d6e8802d","publication_date":"2010-03-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-932c3144e1","original_id":"1uh9m6u","tier":"B","category":"BAN_NO_REASON","title":"24h → 7d → 31d → 181d – \"VAC has flagged your gameplay as irregular\" despite never cheating. I don't know what else to do.","summary":"The user reports repeated escalating CS2 Global Cooldowns up to 181 days, with no cheating, and says dozens of Steam Support tickets were closed after being told cooldowns cannot be removed and no further information can be provided.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1uh9m6u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9409135597a1704059d5","publication_date":"2026-06-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c125878415","original_id":"bfzdun","tier":"B","category":"HACK_THEFT","title":"I got a steam message spam virus.","summary":"The user clicked a malicious Steam message link, causing spam messages to be sent to friends, and changed their password and ran malware scans. They sent a Steam Support ticket but did not quote any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/bfzdun/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c2c825bee720d18f0a7","publication_date":"2019-04-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5263d513e","original_id":"1bo5wz8","tier":"B","category":"HACK_THEFT","title":"r/Argaming on Reddit: Me robaron la cuenta de Steam","summary":"The user's Steam account was hijacked: password, name, Gmail, and credit card were changed. Steam Support later restored the account and reverted the changes; the user only lost a Don't Starve Together key.","quote":"","source_url":"https://www.reddit.com/r/Argaming/comments/1bo5wz8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1554851e56a32c0a7dfe","publication_date":"2024-03-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc18dbdae3","original_id":"pp_1m1mhlz","tier":"B","category":"RECOVERY_HIJACK","title":"Lost My Steam Account After 15 Years – Please Learn From My Story","summary":"A user recounts losing their 15-year-old Steam account valued at over $2,000 after Steam Support misinterpreted a translation error regarding account ownership history and permanently locked it.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1m1mhlz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e97ed9a478a1914e6f7","publication_date":"2025-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e75121abaa","original_id":"pp_1ueyu9","tier":"B","category":"BAN_NO_REASON","title":"Steam Support - Is it a real thing? (HELP!)","summary":"A 10+ year Steam user was trade-banned for allegedly violating Steam's trading policy and asked Support why and how to prove innocence. They received canned replies, including one about Snow Globe trading cards and another saying the account was suspended after being reported for scamming, without clear explanation or proof instructions.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ueyu9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5058603c2d8e8ac12c70","publication_date":"2014-01-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1daba7071d","original_id":"ppc_cto0fv7","tier":"B","category":"HACK_THEFT","title":"Every time this comes up, 99% of the time there is always more to the story than the OP claims.\n\nSharing account with fr","summary":"The post is a comment speculating that many account-lock complaints involve user fault and references a linked case where an account was hijacked and later showed suspicious activity. It does not include any verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3fex2b/_/cto0fv7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c69528140bb2e096720","publication_date":"2015-08-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8014527a9","original_id":"f2guza","tier":"B","category":"BAN_NO_REASON","title":"Just got banned from Dota2, but...","summary":"The user received a Dota 2 ban notification until February 2021 despite not having logged in or installed the game since January of the previous year. No Steam Support reply is quoted; the user is asking whether this indicates an account security issue or a Valve system error.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/f2guza/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf5b4dc41f5e1f67f6b8","publication_date":"2020-02-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e68a94382","original_id":"ppc_gfy2ebj","tier":"B","category":"RESTORE_REFUSED","title":"What happened was one of my friends that I know and trust sent me a link to their team on esea and I clicked it. Then I","summary":"The user clicked a phishing link sent via a compromised friend's account, leading to account hijacking and item theft worth $400. Steam Support refused to restore the items, stating the user sent them away freely.","quote":"","source_url":"https://www.reddit.com/r/counterstrike/comments/kdr7qa/_/gfy2ebj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3ce05d66d80d03b3ad4d","publication_date":"2020-12-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4339ca3257","original_id":"ppc_cy9jv1z","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Thank you for contacting Steam support. \n\nEven if it isn't a bot they love it's pretty much copy paste some canned reply","summary":"User reports that Steam Support sent a copy-paste canned reply rather than resolving their issue. The quoted support text is boilerplate greeting.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3y04ev/_/cy9jv1z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b48f0ce5d6c534e518f6","publication_date":"2015-12-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-851f6f31d1","original_id":"169aaj","tier":"B","category":"HACK_THEFT","title":"Does anyone have any good experience with Steam support? My account was hijacked four days ago, and I have yet to see a non-automated response from them.","summary":"The user's Steam account was hijacked and they waited about four days for support; Steam eventually remedied the issue, but the post does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/169aaj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d23b4af3b422c80f2a1","publication_date":"2013-01-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-910b682c07","original_id":"1t2x16t","tier":"B","category":"HACK_THEFT","title":"This is the most insane Steam scam I’ve ever seen. Be vigilant guys.","summary":"The post warns about a Steam scam where attackers used kernel-level malware and spoofed Steam pages to steal CS skins worth a few hundred dollars. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t2x16t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9dbefee7b015900bb186","publication_date":"2026-05-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87f65f96a0","original_id":"hnfyfn","tier":"B","category":"HACK_THEFT","title":"A PSA about Steam accts. being hacked","summary":"The user's Steam account was compromised after a hijacked friend account tricked them into a fake fraud-report scheme involving “Mr. Dawson” and a fake Valve Support contact on Discord. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/hnfyfn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9ad86606ae3b11d1e398","publication_date":"2020-07-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93ae110b4f","original_id":"pp_22aw3d","tier":"B","category":"BAN_NO_REASON","title":"Update number something: Steam Suppport Still Sucks.","summary":"A user describes receiving a long-term community, trade, and purchase ban on Steam without explanation, exchanging numerous emails with support, and ultimately having their follow-up email rejected after a promise of help from an employee.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/22aw3d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d9598d81e65258cb2c61","publication_date":"2014-04-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfef19f924","original_id":"g5a96y","tier":"B","category":"RECOVERY_HIJACK","title":"r/de on Reddit: Steam support und die deutsche Polizei","summary":"The user's Steam account was hacked, items were stolen, and a VAC ban was incurred. Steam Support reportedly restored the account but refused to return items or lift the ban, and allegedly gave control to someone else who claimed they could not access the account.","quote":"","source_url":"https://www.reddit.com/r/de/comments/g5a96y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"251832a83b19877b276f","publication_date":"2020-04-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-507dfdf110","original_id":"pp_jpoyt1","tier":"B","category":"RESTORE_REFUSED","title":"[Discussion] I Lost $10,000 in skins because my steam guard was compromised when i switched phones","summary":"A user lost $10,000 worth of skins after their account was compromised and Steam Guard was bypassed following a phone change. The user states that Steam Support informed them the incident was likely caused by malware and refused to restore the lost items.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/jpoyt1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed7cefd4456b7e2b3248","publication_date":"2020-11-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed756c9a5b","original_id":"2rjxug","tier":"B","category":"BAN_NO_REASON","title":"How to deal with cooldowns/VAC/Overwatch/untrusted bans on cybercafe accounts?","summary":"The poster asks how to handle Valve cybercafe accounts receiving cooldowns, VAC, Overwatch, or untrusted bans when customers abandon matches or run suspicious scripts, and whether such bans can be appealed. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2rjxug/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3793330786703efb3493","publication_date":"2015-01-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5561de00c","original_id":"4bwr33","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How is Valve dealing with scammers on steam?","summary":"The user reports being scammed in a Steam trade, submitted a ticket with proof to report the scammer, but says Steam Support did not respond or take action against the scammer. They accept not getting items back but are frustrated that the scammer can continue scamming others.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4bwr33/","source_host":"www.reddit.com","source_status":"public_url","source_group":"706b147516ed637955e8","publication_date":"2016-03-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7690320903","original_id":"1afjfiu","tier":"B","category":"HACK_THEFT","title":"r/ConselhosLegais on Reddit: Tive mais de 10k dólares roubados de uma plataforma do exterior por ajuda do suporte da própria plataforma - e não querem me devolver","summary":"O usuário relata que teve a conta Steam invadida e itens raros roubados, com valor superior a 10 mil dólares. Ele diz que recuperou a conta com o suporte e que, após cerca de 4 meses, os itens foram devolvidos; não há citação direta de uma resposta do Steam Support.","quote":"","source_url":"https://www.reddit.com/r/ConselhosLegais/comments/1afjfiu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9199e8deb063bc3c11f8","publication_date":"2024-01-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-109573a385","original_id":"2at11c","tier":"B","category":"HACK_THEFT","title":"PSA: Don't use Raidcall or risk having your account hijacked","summary":"The poster warns that accepting a stranger on Raidcall and joining a lobby put their Steam/Dota account at risk of being hijacked. No Steam Support reply is quoted or described in the provided excerpt.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2at11c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"70a92408451b6aaa1333","publication_date":"2014-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b5f67ac77","original_id":"pp_2l8jxl","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[PSA] To all who are having trouble with my revoked games, and purchases, please read! And a further warning to all, PLEASE NOTIFY your banks about your purchases.","summary":"The user reports that their bank reversed 204 transactions totaling $1,500, causing games/purchases to be revoked and their Steam account to be banned. They say Steam tickets have gone unanswered and ask buyers to wait while Steam restores the games.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/2l8jxl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"84086ba6a914a2e5d876","publication_date":"2014-11-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54abd38ae3","original_id":"pp_1ssljb4","tier":"B","category":"RECOVERY_HIJACK","title":"Lost access to my Steam account after 10 years now someone else is using it and support refuses to act","summary":"A user describes losing access to their 10-year-old Steam account to an unauthorized party. They state that Steam Support provided generic, scripted responses and closed tickets without helping, despite the user providing PayPal transaction IDs and old account details.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ssljb4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58ed4307d382b5070ff2","publication_date":"2026-04-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29d2d618dc","original_id":"pp_r9xql9","tier":"B","category":"BAN_NO_REASON","title":"[D] Recently Received Commercial Ban For What Seems to be One Way P2P Trades","summary":"A user discusses receiving a permanent commercial and community ban from Steam due to frequent one-way P2P trades used for building skin loadouts, and notes that support upheld the ban without leaving much hope.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/r9xql9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02a18211a823b9cf853e","publication_date":"2021-12-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5013d8c2c0","original_id":"1qbm6lk","tier":"B","category":"HACK_THEFT","title":"r/cs2 on Reddit: My friend's Steam account was hacked, skins stolen, and VAC banned — 11 years of CS gone because of someone else. Any advice?","summary":"The poster says their friend's Steam account was compromised, CS skins were stolen, and the account was VAC-banned after the attacker cheated. The post only says Steam Support replied after 22 hours; it does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1qbm6lk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c5d1b74e1a0dd48311b","publication_date":"2026-01-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ebfcb89baa","original_id":"p2830f","tier":"B","category":"HACK_THEFT","title":"My account was hijacked and compromised but kudos to ...","summary":"The user fell for a scam and had their Steam account hijacked/compromised. Steam Support recovered the account in almost 3 hours.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/p2830f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9117679088fb15a52343","publication_date":"2021-08-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e49be6922","original_id":"18ngvxs","tier":"B","category":"HACK_THEFT","title":"Hacked on everything online..","summary":"The user reports a massive online compromise affecting many accounts, including two Steam accounts protected by Steam Guard Mobile Authenticator. No Steam Support reply is quoted; the only mentioned monetary detail is a $50 Steam gift card phishing message sent via Discord.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/18ngvxs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4bf01c1c146555e6281b","publication_date":"2023-12-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b747661c2f","original_id":"1eiwzya","tier":"B","category":"HACK_THEFT","title":"r/techsupport on Reddit: I’ve been hacked. What do I do now?","summary":"The user discovered Steam inventory items listed and sold on the community market as part of a broader account compromise involving email, LinkedIn, and an NZ IRD account. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1eiwzya/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c8a3e04d8d340ae7ccfc","publication_date":"2024-08-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d21a7140b","original_id":"vpnb0","tier":"B","category":"HACK_THEFT","title":"Steam Messed Up Big Time","summary":"The user reports their Steam account was hacked twice in two weeks, with a TF2 backpack estimated at 5000 USD stolen. They submitted a support ticket, and Steam Support acknowledged it after two days; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/vpnb0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2bf568b5a6771809ae96","publication_date":"2012-06-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0951be9909","original_id":"ppc_iq7lsz0","tier":"B","category":"RESTORE_REFUSED","title":"You don't.\n\n[Did you click both of these buttons](https://csgopoints.com/data/howto/redeem_skins_5.png)? If so, [you scr","summary":"A user is told that if they confirmed a malicious trade they are out of luck, and that Steam's policy is not to restore items that left an account. The quoted text is from Steam FAQ/policy pages, not an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/xq66pr/_/iq7lsz0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ef19128c0c4dacb17ac","publication_date":"2022-09-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88ab7ebb1a","original_id":"hsgglb","tier":"B","category":"HACK_THEFT","title":"Steam Account Hijacked!!! WITH STEAM GUARD 2FA! How?","summary":"The user's Steam account was hijacked despite Steam Guard Mobile Authenticator; the attacker changed the email, phone number, and account details. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/hsgglb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94bb2422640227c94caa","publication_date":"2020-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d27977a98","original_id":"403sm8","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Buyer beware: if you buy a Steam controller/Steam link, better hope nothing goes wrong. Valve has ZERO hardware support system in place.","summary":"The user bought a dead-on-arrival Steam Link and opened a support ticket, but received no response from Steam Support for a week. Valve also did not respond on the forums, and the user says there is no phone or email support available.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/403sm8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2be3cad6e434722f8b58","publication_date":"2016-01-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa10668214","original_id":"1kdmzjk","tier":"B","category":"RESTORE_REFUSED","title":"Steam just denied me a refund despite having 0 play time ...","summary":"The user says Steam Support agent Van denied a refund even though the user had 0 play time and met Steam's requirements. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kdmzjk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be9d0e33be5f530d693b","publication_date":"2025-05-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-420317a9be","original_id":"1am0ovr","tier":"B","category":"HACK_THEFT","title":"r/Argaming on Reddit: Me hackearon steam","summary":"The user's Steam account was hacked: the phone/email were changed/removed and an unauthorized Dota item purchase of almost $17 was made. They are asking about Steam Support response times and what proof to provide; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Argaming/comments/1am0ovr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15f508c34e91d226b918","publication_date":"2024-02-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a7c54da98","original_id":"bi70tc","tier":"B","category":"BAN_NO_REASON","title":"Australian TO, Muted in regional chat? Requiring admin support.","summary":"A Dota 2 esports manager was muted in regional chat after posting event advertisements. Steam Support/admin said it was due to \"A pattern of disruptive behaviour\" and reportedly said they could not do anything.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/bi70tc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8bf1aa8e8203fb1b29fd","publication_date":"2019-04-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a86502e1c0","original_id":"1ckbhv4","tier":"B","category":"API_KEY_THEFT","title":"r/cs2 on Reddit: API Scams: How it works and how to avoid being a victim","summary":"The post explains how Steam API scams work, including phishing sites and malicious login prompts that grant API access and let scammers intercept trade requests. It does not include any actual reply from Steam Support or Valve.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1ckbhv4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5989c433616823f1b95d","publication_date":"2024-05-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd92ad181a","original_id":"ppc_cc4q802","tier":"B","category":"HACK_THEFT","title":"Duping. Get a third party, get them to send you a fake link, purposely log in and let them take your golden roshan. Make","summary":"The post discusses a suspected duping scheme involving a fake Steam link, account hijack, and a Golden Roshan, and quotes a trader denying involvement. No Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/1m0ynd/_/cc4q802/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e22e6d1e37abeecf43da","publication_date":"2013-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4dac44478","original_id":"pp_1yqopb","tier":"B","category":"BAN_NO_REASON","title":"My account was hacked, now I'm permanently banned from ever buying from Steam. Is this common practice?","summary":"A user describes how their original Steam account was hacked, used for fraud, and permanently banned from purchases, and how support subsequently blocked them from making purchases on a newly created account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1yqopb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1ad87787769c3eee1f3","publication_date":"2014-02-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd39b8a252","original_id":"pp_2zk2l3","tier":"B","category":"BAN_NO_REASON","title":"Can Steam Support show me any proof about fraudulent activity at all?","summary":"A user describes having two Steam accounts locked for alleged fraudulent activity on March 7, 2015, and complains that Steam Support provided no evidence. Later updates note that both accounts, worth around $900, were eventually released by Steam.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2zk2l3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d2ac73a92dfcd859a198","publication_date":"2015-03-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c35842ac46","original_id":"yr6f57","tier":"B","category":"HACK_THEFT","title":"Steam account hacked","summary":"User's Steam account was compromised; their CS:GO inventory was sold cheaply on the Steam Market and a Dota 2 item was bought for 77 AUD. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/yr6f57/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17e71599324c7fc38a86","publication_date":"2022-11-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6f7a9f7f9","original_id":"1rribq6","tier":"B","category":"HACK_THEFT","title":"Steam account hacked","summary":"The user let their cousin download a cheat, after which their Steam account was compromised and the password changed. They contacted Steam Support but had not received a reply yet.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1rribq6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0787f6186b4b312b2a93","publication_date":"2026-03-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6d8797424","original_id":"pp_bq58my","tier":"B","category":"BAN_NO_REASON","title":"Falsely VAC banned after 11 years","summary":"A user shares a personal account on Reddit regarding a false VAC ban received while they were away at college, noting that Steam Support cannot be contacted to appeal it.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/bq58my/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c83058c56109f7cfd186","publication_date":"2019-05-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07179fcbda","original_id":"2xy6p4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Update: Cautionary Tale: How a \"resolution\" to a simple key issue cost me ~$100","summary":"The user reported a simple key issue to Steam Support, but the response was unrelated and ultimately cost them about $100 in money, cards, and Steam levels. They gave up, closed the ticket, and posted an update without quoting any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2xy6p4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e40605b7faf2e9293c93","publication_date":"2015-03-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fd9442e9f","original_id":"ppc_dwnhsw7","tier":"B","category":"RESTORE_REFUSED","title":"I've been scammed on a couple occasions for a pretty decent amount of money, and even then, I don't believe this newest","summary":"The user complains that Steam's trade hold harms traders and notes Steam Support's policy that items leaving an account are not restored, so scam losses would not be reversed. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/88une0/_/dwnhsw7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2d15882fe1173962c3cc","publication_date":"2018-04-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d281cd2fb8","original_id":"2igsv4","tier":"B","category":"HACK_THEFT","title":"How Valve help their clients. The story how i lost everything...","summary":"The user describes losing everything and says Steam Support has not solved the problem, but the provided post excerpt only gives background and does not include any quoted reply from Valve.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2igsv4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6679a5b1ed6d08ac78bc","publication_date":"2014-10-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3b8fb3868","original_id":"1pkygdk","tier":"B","category":"RESTORE_REFUSED","title":"Steam refused to refund me because I have \"4 hours\" of ...","summary":"The user says Steam refused a refund because they had \"4 hours\" of playtime, and a commenter advises opening a support ticket to explain the time was not gameplay and says they got a refund after the limit. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/AshesofCreation/comments/1pkygdk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c0830679fd1b7bfa5af","publication_date":"2025-12-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d7aee78b6","original_id":"ppc_cvcpghv","tier":"B","category":"RECOVERY_HIJACK","title":"They have a support staff its just VERY VERY SMALL. They have about 2 minutes to answer a ticket which is 99% of the tim","summary":"A user describes their account being compromised while they were on vacation, claiming Steam Support changed the email and password for the hacker and later denied responsibility. The user received a VAC ban in Rust and states that Steam Support blamed them and refused to remove the ban.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3m6yvr/_/cvcpghv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c5c913931c0de55f509","publication_date":"2015-09-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7be7d4366","original_id":"q2ojn5","tier":"B","category":"HACK_THEFT","title":"steam account hacked. gone for good?","summary":"The user's Steam account was hacked via their associated email, the hacker changed the phone number, and the user cannot recover the account through available Steam Support options. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/q2ojn5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09862758d71bedd69363","publication_date":"2021-10-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43f433875f","original_id":"1klobrr","tier":"B","category":"RECOVERY_HIJACK","title":"Account created in 2005 by my dad not recoverable due to lost 2008 Team Fortress 2 retail copy.","summary":"The user is trying to recover a 2005 Steam account originally created by their dad. Steam Support is asking for a 2008 Team Fortress 2 retail CD key as proof of ownership, which the user no longer has.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1klobrr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cebd742632f52bf959d","publication_date":"2025-05-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c179c58f9c","original_id":"1k01c90","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Someone tried to convince the steam support to remove my ...","summary":"The user discovered Steam Guard/2FA had been turned off after someone apparently tried to convince Steam Support to remove it. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1k01c90/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94fc8b7b7fab317f84c3","publication_date":"2025-04-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c219ddfc75","original_id":"86on22","tier":"B","category":"HACK_THEFT","title":"UPDATE: Recovered a 12+ year old account that someone has been using for several years and logged thousands of hours on.","summary":"The user recovered a 12+ year old Steam account that someone else had used for years. Steam Support said it would remove the hijacker’s inventory and that the rest of the account was theirs to use.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/86on22/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a0ae1582b54879cc431d","publication_date":"2018-03-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01f086889d","original_id":"1x4qm9t","tier":"B","category":"HACK_THEFT","title":"Logged into my account for the first time in 7 years. Looks like someone else was using it.","summary":"The user recovered their Steam account after 7 years with support's help using old security details, then found signs that someone else had used it, including Russian comments, unknown games, and unfamiliar friends. Steam Support was not quoted; the user asks what to do about the existing playtime and achievements.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x4qm9t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6b95594ba3b0b3e46608","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3aafd500a","original_id":"pp_4450x9","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam vs Undertale","summary":"A user complains that Steam Support ignored their ticket for a week regarding a connection issue, while praising Undertale's creators for quickly gifting them a replacement game after they lost their save files.","quote":"","source_url":"https://www.reddit.com/r/Undertale/comments/4450x9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"695e1f22119781aef2fc","publication_date":"2016-02-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc54627807","original_id":"pp_1n2c21","tier":"B","category":"BAN_NO_REASON","title":"[Q] Revoked Games and Wrongful Trade Ban Advice needed","summary":"A user describes receiving a trade ban after traded games were revoked, and explains their unsuccessful communication with Steam Support. The user lost 4 games from their inventory and has items worth over $1,000 on the account.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/1n2c21/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6dfb4a11be1672f64e8d","publication_date":"2013-09-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3883287478","original_id":"pp_16w99z","tier":"B","category":"BAN_NO_REASON","title":"[Q] Don't know what to do. Steam Support asking me to explain my relation to a random account.","summary":"A user's Reddit post describing how their main Steam account was blocked for suspected fraud. Steam Support asked about their relationship to an unknown account involved in a hijacked trade, which the user cannot find in their trade history.","quote":"","source_url":"https://www.reddit.com/r/tf2trade/comments/16w99z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4770a9dc7a26b98629e","publication_date":"2013-01-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3f5880f75","original_id":"ppc_nos7i71","tier":"B","category":"RECOVERY_HIJACK","title":"What people don’t understand is that the hack wasn’t a hack. It was steam supports fault. A support agent was social eng","summary":"A user describes how an account belonging to someone named Hawkeye was compromised because a Steam Support agent was allegedly social engineered into giving access to the wrong person.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1owfjoo/_/nos7i71/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d30ce9b15f21e99698c6","publication_date":"2025-11-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ab2f3fe39","original_id":"pp_12qizjz","tier":"B","category":"RESTORE_REFUSED","title":"So my account was hacked......","summary":"A user describes having their account hacked despite Steam Guard and 2FA, resulting in the loss of nearly all their items, including a high-value Witch Doctor cosmetic. The user states that Valve refused to reverse the transaction or return the items despite having transaction records and location evidence, leading the user to cancel their subscriptions and stop playing.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/12qizjz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dea8454112f066b46ba0","publication_date":"2023-04-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47a3ef04b2","original_id":"m6xicf","tier":"B","category":"HACK_THEFT","title":"Steam Hack Bypassed 2FA?","summary":"The user warns about a spyware/keylogger phishing site that steals Steam username and password through a fake CS:GO/Dota 2 team voting login. No Steam Support reply or action is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/m6xicf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"59ee9760d03832842713","publication_date":"2021-03-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb97531d5c","original_id":"ppc_c43bukr","tier":"B","category":"BAN_NO_REASON","title":"Valve has horrendous customer support.  My Steam account was banned with no notice or explanation why a few months back,","summary":"The user describes their experience with Steam Support after their account was banned without notice due to a $5 returned charge from the TF2 store. They lost access to $1500 worth of games and faced delayed, unhelpful responses from support over a two-week period.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/r6joz/_/c43bukr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"39c0177e3cbea9ff095b","publication_date":"2012-03-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db1ae72797","original_id":"ppc_nzbnomu","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"My account got hacked once and the Russian steam support deactivated my 2FA for the hacker. I live in Germany and the ac","summary":"The user describes an incident where their account was hacked after Russian Steam Support allegedly deactivated 2FA for the hacker based on minimal information, though German support later restored the account.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1qbm6lk/_/nzbnomu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6a91289c9613e6b30584","publication_date":"2026-01-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38d1712c4d","original_id":"pp_1k6keba","tier":"B","category":"BAN_NO_REASON","title":"Steam locked my account over a chargeback that never happened — PayPal and my bank say there’s NO dispute. What the hell is going on?","summary":"The user's Steam account was locked due to alleged chargebacks for Monster Hunter Wilds ($49.19) and Escape Simulator ($10.59). Both PayPal and the user's bank confirmed no disputes or chargebacks exist, but Steam Support refuses to acknowledge this or provide proof of the dispute, leaving the account locked.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1k6keba/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9b7a43a84e483dd5fad","publication_date":"2025-04-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dfd574633f","original_id":"pp_d0q6f7","tier":"B","category":"RECOVERY_HIJACK","title":"2FA, an password I wrote down that's too long for me to ever remember and a sealed up email with 2FA. Just got hijacked","summary":"A Steam user describes having their account hijacked despite having 2FA and changing passwords, noting that their email, phone number, and authenticator were removed without confirmation emails. They submitted a support ticket with purchase proofs and are awaiting a response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/d0q6f7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"baa83305721c7de8455a","publication_date":"2019-09-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d8cd152bc","original_id":"pp_y4zf3e","tier":"B","category":"RECOVERY_HIJACK","title":"I think I just got scammed..and now I can't use my Steam account","summary":"The user was targeted by a scammer on Discord impersonating Steam Support after a false report pretext. The scammer locked the user out of their account, changed the connected email, and demanded a $25 Steam gift card to unban it.","quote":"","source_url":"https://www.reddit.com/r/teenagers/comments/y4zf3e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8e8aafb4b203d306247","publication_date":"2022-10-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bcc4029966","original_id":"pp_1qn97k","tier":"B","category":"BAN_NO_REASON","title":"Unwarranted 365-day ban from ALL servers, not just MM/Comp. Not a VAC ban, and I'm not the only one.","summary":"A user describes receiving an unwarranted 365-day 'Untrusted' global cooldown and community server ban in CS:GO despite having played very few competitive matches and not cheating.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1qn97k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f083a2c2e59f6293ec58","publication_date":"2013-11-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07f00b8f99","original_id":"pp_3frvz7","tier":"B","category":"RECOVERY_HIJACK","title":"I may have lost my steam account forever.","summary":"A Steam user describes their struggle to recover their locked account after losing Steam Guard access and their phone. They provided email access, receipts, and a CD key, but support repeatedly asked for an old credit card and closed the ticket prematurely before finally resolving it after persistent replies.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3frvz7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9bc3abee8e7d6b243e6","publication_date":"2015-08-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c21134ba27","original_id":"7fs58u","tier":"B","category":"HACK_THEFT","title":"r/Steam on Reddit: How to contact steam support without a steam support account.","summary":"The user's Steam account was hacked, and they are asking how to contact Steam Support because they cannot create a Steam Support account to recover it. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/7fs58u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"28e07ded38ae0f7bedc3","publication_date":"2017-11-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5db8be2442","original_id":"pp_153bxf","tier":"B","category":"BAN_NO_REASON","title":"[PSA] Be Careful Who you Buy Keys From","summary":"A user recounts buying Dota 2 keys via PayPal from a seller who turned out to be involved in a scam, resulting in their Steam account receiving a purchasing ban. The user emailed Steam Support and was waiting for a reply.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/153bxf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77294ea7e669be903b04","publication_date":"2012-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f87021a75","original_id":"25h9m2","tier":"B","category":"HACK_THEFT","title":"What can we do to stop the large number of account hijackings taking place?","summary":"A moderator describes a stream of account hijackings where users with Steam Guard lose access but usually no items are traded away, and asks how to stop them. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/25h9m2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"718705584624273b804b","publication_date":"2014-05-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a32cf05ba9","original_id":"3m4sv8","tier":"B","category":"HACK_THEFT","title":"Will I ever get my Hacked Steam account Back?","summary":"The user reports their Steam account was compromised by a backdoor trojan, their skins were transferred away, and they have repeatedly contacted Steam Support without receiving a response. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3m4sv8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"60e9e7f5e54e8ab339b6","publication_date":"2015-09-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a7b3ee37c","original_id":"d46n65","tier":"B","category":"RECOVERY_HIJACK","title":"Hacked Account — Steam support says not my account after I asked what info I needed to provide","summary":"The user's Steam account was hacked, with their phone number removed and account email changed. They say Steam Support told them the account was not theirs after they asked what information was needed to prove ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/d46n65/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b5f4db4a3b10edd77c5","publication_date":"2019-09-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dadec03e6","original_id":"y37sae","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"What should I do if support closed my ticket, but the issue ...","summary":"The user asks what to do after Steam Support closed their ticket while the issue remained unresolved. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/swtor/comments/y37sae/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71077ddb2fb0e54064e3","publication_date":"2022-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7faea9054e","original_id":"1jv4vut","tier":"B","category":"HACK_THEFT","title":"Massive thanks to Steamsupport","summary":"The user says their Steam account was taken by fraudsters and recovered within about 24 hours after providing proof of ownership. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jv4vut/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a56d23952d9890e49721","publication_date":"2025-04-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9971fb33e","original_id":"1fk6vri","tier":"B","category":"HACK_THEFT","title":"Cs2 cheater says “enjoy community ban” 20 min later my acc is locked","summary":"The user's Steam account was locked after Steam suspected someone else accessed it, possibly after conflict with a CS2 cheater. They have 2FA enabled, opened a support ticket, and are waiting for Steam's response; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fk6vri/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87945087a05888bfbbfb","publication_date":"2024-09-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f777ad5639","original_id":"ycxxsc","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account has been hijacked, and Steam support seems to be non-existent","summary":"The poster's brother had his Steam account hijacked, with the phone number removed and email changed; the normal recovery flow required a code sent to the hacker's new email, and the support email returned an automated no-longer-used message. They later recovered the account via the 'Recent changes' email link and recovery process.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/ycxxsc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"73508c40af2e245742c4","publication_date":"2022-10-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-015fa0d948","original_id":"ppc_f3pnky7","tier":"B","category":"HACK_THEFT","title":"Yeah I fell for this, pretty bad. I got approached the same way to enter a site for a bo3 in SEA. I was hesitant at firs","summary":"The user describes falling for a phishing scam after logging into a third-party tournament website with their Steam account. Three weeks later, their profile was wiped and a scammer impersonating Steam Support panicked them into trading away their items.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/dhpmrh/_/f3pnky7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb8ae3292edd15ec3917","publication_date":"2019-10-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e56c6a8f0e","original_id":"ppc_guy5qg8","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"i wrote to support but noone is answering me, hacker changed email and phone number, i don't know how, i had steam guard","summary":"A user describes having their account compromised with email and phone number changed despite having Steam Guard active, and complains that Steam Support has not answered their ticket after 19 hours.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/mt8f1i/_/guy5qg8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f11e94b116ed5d3950f7","publication_date":"2021-04-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0024acd771","original_id":"1difrfi","tier":"B","category":"HACK_THEFT","title":"r/chilegames on Reddit: Me robaron la cuenta de steam","summary":"The user reports their Steam account was stolen and auto-locked, and they cannot recover it because the thief changed the Gmail used for recovery. Another commenter advises contacting Steam Support with proof such as a receipt showing the original email; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/chilegames/comments/1difrfi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1827130b2452b39b9fb9","publication_date":"2024-06-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30ac97fe7a","original_id":"2i4e7v","tier":"B","category":"HACK_THEFT","title":"r/Steam on Reddit: Help! My entire inventory has been stolen without my knowledge!","summary":"The user reports that their entire Team Fortress 2 and Counter-Strike inventory was taken through a trade with a user named CutNut for two trading cards. The post contains advice to contact Steam Support, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2i4e7v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"afa77cdfb81dce689614","publication_date":"2014-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-827eb4bfef","original_id":"sarehq","tier":"B","category":"API_KEY_THEFT","title":"Just got phished and I dont know how","summary":"The user lost about $300 in CS:GO skins after a phishing/account compromise; the skins were traded to a Lootfarm bot for TF2 keys and then moved to other accounts. The user says Steam Support could not do anything, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/sarehq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7d177840b7ab7769a3b6","publication_date":"2022-01-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abd75d6139","original_id":"pp_3znjv6","tier":"B","category":"RESTORE_REFUSED","title":"[Q] Does Steam have my back on this?","summary":"A user asks whether Steam Support will help them after their account was accessed, items were sold on the Community Market, and funds were drained via an over-priced listing. The user notes they opened a ticket but expect no help based on Steam's policy.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/3znjv6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6f61ba1487385b81f16","publication_date":"2016-01-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a56343956","original_id":"ppc_cr2jihy","tier":"B","category":"BAN_NO_REASON","title":"Also, it's important to note that even if you have a false positive, if it's not part of a wave of false positives, his","summary":"The poster says Steam Support does not review VAC bans and only sends canned responses claiming no error was made. They mention they are fighting a false VAC ban for 21 days.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/35a3nv/_/cr2jihy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"265e0fbb48012c3fc360","publication_date":"2015-05-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5fc5fe0e37","original_id":"10q7sm6","tier":"B","category":"HACK_THEFT","title":"Recently Hacked/Scammed and 1000s of Items Traded Away","summary":"The user reports being hacked/scammed, with many Steam/DotA items traded away, and says they filed support tickets. The post does not include an actual quoted reply from Steam Support; it only mentions that Steam notes items will not be restored when filing the incident.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/10q7sm6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18521e001376192cbc12","publication_date":"2023-01-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-297ceacec2","original_id":"1v2si6y","tier":"B","category":"HACK_THEFT","title":"I got scammed and I feel terrible","summary":"The user clicked a malicious message from a friend's account and was logged out; the attacker changed the account email, password, and access options. The user has opened a Steam ticket and is waiting to hear back, so no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v2si6y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"efb071c8bf8d921c46dd","publication_date":"2026-07-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a23dfb6945","original_id":"1scs8ud","tier":"B","category":"HACK_THEFT","title":"Very sad day.","summary":"The user's Steam account was hacked and unauthorized purchases were made using their bank card, costing about PHP5456.09. They have sent a request to Steam Support but did not quote any reply from Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1scs8ud/","source_host":"www.reddit.com","source_status":"public_url","source_group":"653ec17480b2ec887e6b","publication_date":"2026-04-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61f4e12e52","original_id":"2hmhg7","tier":"B","category":"HACK_THEFT","title":"Items \"stolen\" through some Steam glitch?","summary":"The user reports that most of their expensive Steam items disappeared after a message exchange with someone about a trade, despite never accepting a trade request. They contacted Steam Support only to report missing items, and the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2hmhg7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e92bb08215b445d93ee2","publication_date":"2014-09-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ca9fe5a4f","original_id":"icusct","tier":"B","category":"RESTORE_REFUSED","title":"Remembering how my friend who taught me Dota 5 years ago quite the game :(","summary":"The user's friend found his Dota inventory empty after a break; items had been traded to a bot account, and the user says Valve would not restore them. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/icusct/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7da910069d46604e0cde","publication_date":"2020-08-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a88b49234","original_id":"153pf7o","tier":"B","category":"API_KEY_THEFT","title":"r/csgomarketforum on Reddit: I got api scammed. [question]","summary":"The user reports getting API scammed after their Steam API key was compromised, even after resetting it, and asks what could cause it. No Steam Support reply is quoted; the post only includes community advice to update the API key and report the account.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/153pf7o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb89e53d5146f16c19d0","publication_date":"2023-07-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a921b2212","original_id":"1wpyok5","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Can I access my late dad's account?","summary":"The user is trying to recover their late father's Steam account after an update logged it out, but login requires an authenticator code and SMS verification to a deactivated phone. They ask Reddit for help and mention emailing Gabe Newell, but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wpyok5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7cbbca0384eb40a69bd3","publication_date":"2026-09-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4f62b00da","original_id":"ppc_cv1ibnb","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"OK, so Steam deactivated my GTA 5 key here's what happened.\n\nDay 1: I noticed my GTA 5 key wasn't working (key has alrea","summary":"The user describes a multi-day ordeal involving a deactivated GTA 5 key, conflicting responses from Steam Support and Rockstar, and a final closed ticket from Steam without explanation. Rockstar eventually issued a new key after 22 days.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3kxj18/_/cv1ibnb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8c99c44965b440538f2","publication_date":"2015-09-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-753de408fb","original_id":"pp_gni1gj","tier":"B","category":"HACK_THEFT","title":"I lost everything.","summary":"A teenager says his Steam account, which he bought from someone else, was stolen and that Steam Support won't do anything about it. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SuicideWatch/comments/gni1gj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"506cf71177546aa8bd24","publication_date":"2020-05-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5db5ae1254","original_id":"ppc_i0stgbe","tier":"B","category":"RECOVERY_HIJACK","title":"They actually do not have the capability. Someone social engineered steam support and they gave my account away. After t","summary":"A user describes how their account was given away after someone social-engineered Steam Support, and although the account was later returned, support stated they could not restore the profile.","quote":"","source_url":"https://www.reddit.com/r/MadeMeSmile/comments/tera44/_/i0stgbe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41efecfb6841e6028ec9","publication_date":"2022-03-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c2eeac0fd","original_id":"18ldy38","tier":"B","category":"RECOVERY_HIJACK","title":"r/gamesEcultura on Reddit: ROUBARAM MINHA CONTA DA STEAM","summary":"The user's Steam account was stolen after clicking a Twitch link, and their recovery attempt was denied. They mention a support person emailed a form link, but it is not quoted verbatim and the link later broke.","quote":"","source_url":"https://www.reddit.com/r/gamesEcultura/comments/18ldy38/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9cb44b9915d21560a0a7","publication_date":"2023-12-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-deee708c9f","original_id":"t9kb34","tier":"B","category":"HACK_THEFT","title":"My time to get hacked.. And I don't know how they did it.. Bypass 2FA","summary":"The user's Steam account was hijacked, with the email and phone number changed and 2FA bypassed. They submitted a support ticket with payment proof and later got the account back after about 30 hours, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/t9kb34/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f2a05f2be4544d08a7c","publication_date":"2022-03-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3addc38a90","original_id":"pp_d2bpcp","tier":"B","category":"HACK_THEFT","title":"help","summary":"The user posted a Steam chat log in which someone named Binder impersonates Steam Support, claims the account was flagged for fraud/stolen items, and threatens a 12-hour restriction. No actual Steam Support/Valve reply is quoted; this appears to be a scam/phishing attempt.","quote":"","source_url":"https://www.reddit.com/r/NewToTF2/comments/d2bpcp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06573608812e2945bb99","publication_date":"2019-09-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48ad33abc9","original_id":"pp_okmy7g","tier":"B","category":"HACK_THEFT","title":"Need help with steam - got hacked, recovered, but still have doubts.","summary":"The user's Steam account was hijacked: their phone was removed, a mail.ru email was added, and a game was purchased. The user self-recovered the account and contacted Steam Support to remove the hijacker-purchased game, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/IndianGaming/comments/okmy7g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dfd128a855e405331e5f","publication_date":"2021-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d91c6ad474","original_id":"pp_o9nh3c","tier":"B","category":"HACK_THEFT","title":"“I accidentally reported you” scam","summary":"User warns about an 'accidentally reported you' scam where a random account directs them to Discord and a fake Steam Support user. The user was locked out of their account but later recovered it through a Steam support ticket, with no skins taken.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/o9nh3c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ecc0fb6f179916e26b8b","publication_date":"2021-06-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86dbae35ea","original_id":"pp_15p65xl","tier":"B","category":"BAN_NO_REASON","title":"Got banned for ?","summary":"A user on Reddit describes receiving a ban from Steam Support for alleged scamming activities while serving in the army. They claim support refused to provide evidence or reconsider the ban despite appeals including a military ID.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/15p65xl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f478db0c47a13a146c9","publication_date":"2023-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d18aceca2","original_id":"1kf7yys","tier":"B","category":"HACK_THEFT","title":"Mon compte Steam a été piraté. : r/antivirus","summary":"The user reports that someone accessed their Steam account despite Steam Guard, used their linked PayPal to buy credit, and purchased a small in-game item. They ask for advice and mention no Steam Support reply or action.","quote":"","source_url":"https://www.reddit.com/r/antivirus/comments/1kf7yys/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cc38dcbc56740e39f077","publication_date":"2025-05-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9776800678","original_id":"ppc_oi68xbf","tier":"B","category":"RESTORE_REFUSED","title":"Not sure what steam has to do with it but, doubtful. Someone bypassed 2fa etc on my steam (so likely something got on my","summary":"A user recounts how their account was compromised, hundreds of items were sold via botting within minutes, and Steam Support refused to help, blamed the user, asked the user to investigate the buyers themselves, and eventually closed the ticket without answering questions.","quote":"","source_url":"https://www.reddit.com/r/computerviruses/comments/1suohp4/_/oi68xbf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"65dcc4734307fbe7e02b","publication_date":"2026-04-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5ae8a56f6","original_id":"pp_3lmph3","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support","summary":"The user is complaining about a delayed response from Steam Support after being locked out of their account following a factory reset on their phone and failing to receive SMS verification codes. They have been waiting over a week for a reply regarding account access.","quote":"","source_url":"https://www.reddit.com/r/pcgaming/comments/3lmph3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2feeb1c59949810405cc","publication_date":"2015-09-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab9f5b9890","original_id":"15hblg1","tier":"B","category":"HACK_THEFT","title":"Как мне отправить тикет в Steam Support? : r/steamsupport","summary":"The user believes their Steam account was hacked because it is linked to a different email, and they are asking how to submit a support ticket. They say Steam Support has been unhelpful, but they do not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/15hblg1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7c520632a437c4802eb","publication_date":"2023-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-642142658e","original_id":"p0wy0r","tier":"B","category":"HACK_THEFT","title":"Fake tournament scams","summary":"User describes a fake tournament scam where a scammer tried to get them to log into a phishing site with a burner Steam account. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/p0wy0r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0aa965afee8336bd6b62","publication_date":"2021-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e648ab114","original_id":"1x2ba8u","tier":"B","category":"HACK_THEFT","title":"MY STEAM ACCOUNT WAS STOLEN","summary":"The user's Steam account was compromised: the linked email was changed and there was a new login from Berlin. They wrote a Steam support ticket claiming the account was stolen, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x2ba8u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00dfece432f4ca7fee33","publication_date":"2026-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-067b55f5c5","original_id":"ppwyx4","tier":"B","category":"RECOVERY_HIJACK","title":"The new player experience; cheating in this game is out of control.","summary":"The user says their previous account was taken over by a hacker and Steam Support did not help, resulting in lost skins and playtime. The rest of the post complains about CS:GO cheating and low Trust Factor; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/ppwyx4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a0d34d914d3eb2e2f00","publication_date":"2021-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-645c601441","original_id":"pp_shwj8","tier":"B","category":"RECOVERY_HIJACK","title":"My account was hijacked...","summary":"A user describes on Reddit how their account was hijacked and email compromised, complaining that Steam Support gave a canned response asking for a CD key they already stated they didn't have.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/shwj8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2074c3bfab15c688ec76","publication_date":"2012-04-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16024cabbd","original_id":"pp_3nsd82","tier":"B","category":"HACK_THEFT","title":"I locked out my Steam account, out of fear... (Need help)","summary":"The user panicked on September 25, 2015, after failing to log into Steam automatically and mistakenly locked their own account using a link in an old email. They realized their account was not actually hacked, changed their email password, and then encountered issues trying to unlock the Steam account.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/3nsd82/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d04df2a351bdad0d46a3","publication_date":"2015-10-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31c6fea0b6","original_id":"1fyvtie","tier":"B","category":"API_KEY_THEFT","title":"These are what can occur if someone only knows your web api key","summary":"The post explains what can happen if someone obtains a user's Steam Web API key, including access to profile/inventory/friends data and automated trades or market manipulation. It does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fyvtie/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09212b7e7878f27eb20d","publication_date":"2024-10-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6dc9472136","original_id":"ppc_cvmp0tz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My friend's Steam account has been hijacked. \n\nThree weeks later, no word. CSGL account with about a 600 dollars invento","summary":"A user complains that their friend's Steam account with a $600 inventory was hijacked and Steam Support has not responded after three weeks.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3nbbwt/_/cvmp0tz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"338e5d4cf5a011866538","publication_date":"2015-10-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92f16ecec6","original_id":"ppc_oob9ph7","tier":"B","category":"RECOVERY_HIJACK","title":"My most recent experience is a hacker submitted a support ticket claiming they lost access to my email, and they needed","summary":"The user claims that a hacker managed to convince Steam Support to hand over their account by submitting a support ticket and asking for a password reset, without proper verification.","quote":"","source_url":"https://www.reddit.com/r/whenthe/comments/1tpru9m/_/oob9ph7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c29bf5eb66a20cdac4b7","publication_date":"2026-05-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e39e94288","original_id":"1js1und","tier":"B","category":"BAN_NO_REASON","title":"Steam permanently community banned my account — I believe my API key was misused, but I had no idea","summary":"A Steam user/developer was permanently community banned for allegedly using fake game server tokens to advertise in server browsers, which they believe may stem from a compromised Steam Web API key. They appealed via ticket HT-R9JP-QY35-X4X2, but Steam Support gave a generic reply, closed the ticket, and said the lock is permanent and will not be discussed further.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1js1und/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b62bd9ebcd34bbe1a92","publication_date":"2025-04-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-450de5cab1","original_id":"1bg4ymh","tier":"B","category":"RECOVERY_HIJACK","title":"Steam-Konto gehackt und gesperrt : r/steamsupport","summary":"The user's Steam account was accessed from Russia and then locked, preventing purchases and item sales. Steam Support requested the registered CD key as proof of ownership, which the user cannot find; support changed the password once but the restriction returned within half a day.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bg4ymh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"47863a78613c0db2f579","publication_date":"2024-03-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13f7afb54c","original_id":"i0xiw3","tier":"B","category":"BAN_NO_REASON","title":"False VaC ban preventing me from cancelling dota +. Steam support robot won't let me contact a human for help","summary":"User reports a false VAC ban with no explanation and says inquiries about the ban go unanswered. They also say Steam support's bot only tells them refunds cannot be done after two weeks regarding a Dota+ subscription issue.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/i0xiw3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0fef9583d61f850cd8db","publication_date":"2020-07-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11acc10d16","original_id":"fgmzh","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My story of woe dealing with steam customer support","summary":"The user tried to buy about $400 of games during a Steam sale, but multiple debit and credit card attempts were declined and their bank's fraud detection called. They complain that Steam customer support only gives canned/form responses.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/fgmzh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32b093e384c931238124","publication_date":"2011-02-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4570c246a","original_id":"vqepid","tier":"B","category":"BAN_NO_REASON","title":"Random game ban ( I don't even play Dota 2 )","summary":"A CSGO player received a Dota 2 game/VAC ban despite barely playing Dota 2, and said Steam Support did not seem helpful. The post was later marked resolved as a mistaken ban for suspected multiple accounts.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/vqepid/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b84a8d04eabdaa19d3a","publication_date":"2022-07-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ec09479a7","original_id":"pp_1kwgl1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support ... do they even read your question?","summary":"A user complains on a public forum that Steam Support replies with canned responses that do not address their questions and ignores follow-ups.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1kwgl1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8f4e231f6e16ffe8bf9e","publication_date":"2013-08-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8dafd74eba","original_id":"1bgn351","tier":"B","category":"API_KEY_THEFT","title":"r/playnite on Reddit: Be careful about using Steam API for authentification!","summary":"User reports their Steam account was marked as stolen after using Playnite authentication via the Steam API. No Steam Support reply is quoted; they are waiting for information back from support.","quote":"","source_url":"https://www.reddit.com/r/playnite/comments/1bgn351/","source_host":"www.reddit.com","source_status":"public_url","source_group":"01f55c5a38ed58698eb4","publication_date":"2024-03-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47801df5cc","original_id":"s3d38c","tier":"B","category":"HACK_THEFT","title":"r/Argaming on Reddit: Experiencia con el Soporte de Steam","summary":"The user's email and Steam account were stolen; the thief requested three refunds and deleted notifications, causing the user to lose purchased games. The user recovered the account themselves and sent a support ticket, but the post does not include any verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Argaming/comments/s3d38c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7b69c8014dc869f90e6a","publication_date":"2022-01-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d202914326","original_id":"1le7f4f","tier":"B","category":"HACK_THEFT","title":"Steam acc is hacked","summary":"The user says their Steam account was hacked through a gift card scam and that they are currently talking to Steam Support, hoping for help. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1le7f4f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f642ee8ccbd6adb86595","publication_date":"2025-06-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e68b53669b","original_id":"e4fqov","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Conduct summary is not updating !!!","summary":"User reports Steam Conduct Summary is not updating after many games and says Steam Support only gives useless responses. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/e4fqov/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3df3e6472d82866f36c5","publication_date":"2019-12-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b19b14a379","original_id":"pp_1r9yca","tier":"B","category":"BAN_NO_REASON","title":"Account permanently disabled, Steam support does not care about my problem :(","summary":"A user complains that their family accounts were permanently banned for alleged fraud after using PayPal to deposit funds and trading items on the Steam Marketplace. They state that Steam Support only provided automated template answers refusing to help, and they suspect an exploit by another trader.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1r9yca/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bddf1965b0c1226204ab","publication_date":"2013-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed5007ae32","original_id":"ppc_i84uug8","tier":"B","category":"BAN_NO_REASON","title":"Oooof, sketchy. \n\nHeres my anecdotal experience even though it probably wont help you feel better...  \nMy first accou","summary":"A user shares an anecdotal experience about their first account being permanently banned, receiving mostly automated responses from support, and eventually being unbanned roughly two months later without explanation.","quote":"","source_url":"https://www.reddit.com/r/lostarkgame/comments/umu6d0/_/i84uug8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bfe4baf097f59b0faccf","publication_date":"2022-05-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a472475f3","original_id":"1v4cxkf","tier":"B","category":"HACK_THEFT","title":"Question","summary":"The user reports that a fake Forza cheat installed by their brother was InfoStealer malware that stole browser sessions and led to unauthorized Steam/Roblox/Xbox/Discord access and credit card charges through Roblox. They changed passwords and emails, checked the Steam API key page, locked the card, and reinstalled Windows, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v4cxkf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1626c58ac2409bc3b0b2","publication_date":"2026-07-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d460a4464","original_id":"1wofd3r","tier":"B","category":"HACK_THEFT","title":"Lost my entire account","summary":"The user fell for an 'I accidentally reported you' scam, resulting in their Steam account being compromised, email/2FA changed, and an unauthorized bank transaction. They emailed Steam Support with ownership proof but had not heard back after about 17 hours.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wofd3r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1a551dc5845785f6600","publication_date":"2026-09-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-134d15ac53","original_id":"1f4sst3","tier":"B","category":"HACK_THEFT","title":"Got steamcommunity scammed, scammer changed mail, pass, removed my phone device","summary":"The user's Steam account was compromised; the scammer changed the email and password and removed the phone device. The user locked their cards and contacted Steam Support, asking how long recovery might take.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1f4sst3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42e0e011e43584126bb3","publication_date":"2024-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-836b8c25d4","original_id":"x4icqc","tier":"B","category":"HACK_THEFT","title":"please help... i have been scammed and he stole my account and made me pay him as if he was steam support","summary":"A scammer impersonated Steam Support, tricked the user into logging out of all devices and paying via PayPal, then changed the account email and password. The user later recovered the account and the stolen money; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/x4icqc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13bf7b2cb953d525042e","publication_date":"2022-09-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9220dd1483","original_id":"wiz7fw","tier":"B","category":"HACK_THEFT","title":"My steam account got stolen by a accidentally reported scam","summary":"The user was tricked by a Discord scammer impersonating Steam Support, gave away their Steam Guard code, and had their Steam account stolen. They submitted a help request to Steam Support and are waiting for a response; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/wiz7fw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f8ca9dbbef1a7eda4bd","publication_date":"2022-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdf3564b03","original_id":"1ksv5k1","tier":"B","category":"HACK_THEFT","title":"is this scam, right?","summary":"A Korean user received an unsolicited Steam friend request and chat messages, suspected it was a known scam, and asked whether they can just block the sender. No Steam Support reply is quoted in the post; the user says they have not shared their password or email.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ksv5k1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ba6209a49c4549ac0db","publication_date":"2025-05-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de556e216e","original_id":"dotpyf","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Anyone else still didn't receive their Baby Roshan 2018?","summary":"User reports still not receiving the 2018 Baby Roshan and says they contacted Steam Support again after moving. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/dotpyf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6ebce2fe01a1d09c1cf1","publication_date":"2019-10-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d53644bbcc","original_id":"pp_343zdh","tier":"B","category":"RECOVERY_HIJACK","title":"Steam locked my account due to a hijacking and refuses to unlock it no matter the proof i have, Maybe im just being ignored. Any thoughts?","summary":"A user complains that Steam Support locked their hijacked account and is refusing to unlock it despite multiple submitted tickets and substantial proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/343zdh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c048a7fdd172b90d6b6","publication_date":"2015-04-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-426daaf674","original_id":"ppc_npgv32q","tier":"B","category":"RESTORE_REFUSED","title":"My lil brother lost his old account and valve support refused to help without a fucking serial number for a game like it","summary":"The user describes how Valve Support refused to recover their brother's account because they could not correctly identify which of two physical retail game serial keys belonged to it. Support then closed the ticket, and the user's family had to issue chargebacks after the hacker made unauthorized purchases.","quote":"","source_url":"https://www.reddit.com/r/explainitpeter/comments/1p02z4k/_/npgv32q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"387874736ab9f54d8554","publication_date":"2025-11-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03ac83a9e2","original_id":"pp_4f1wgt","tier":"B","category":"RECOVERY_HIJACK","title":"Haven't had access to my account in weeks","summary":"A user recounts how their original 2004 Steam account was hijacked from Germany and claims that Steam Support allowed the unauthorized user to recover it again shortly after the original owner regained access, leading to both accounts and support access being blocked.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4f1wgt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d7f543236ab31efcc440","publication_date":"2016-04-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e711b7646","original_id":"pp_ly8pvf","tier":"B","category":"RECOVERY_HIJACK","title":"\"I accidentally reported your steam account \"","summary":"The user recounts being targeted by a scammer on Discord who impersonated a Steam admin and threatened to delete their account unless they purchased gift cards. After the account was seemingly taken over or deleted, the user contacted Steam Support, who successfully recovered the account.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/ly8pvf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"af60fd6e714a3ae88657","publication_date":"2021-03-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07eaa521be","original_id":"veu9lv","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Steam account stolen","summary":"The user's Steam account was stolen, with the email changed and the account renamed by the hijacker. They contacted Steam Support and reported little help so far, while a commenter said they recovered their account after contacting support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/veu9lv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"523f78521b888408a8e4","publication_date":"2022-06-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74888f3857","original_id":"17iy0w7","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can I sue Steam for not helping me with my stolen Account?","summary":"The user's account was compromised and Steam locked trading for two weeks, but Steam Support closed the ticket without information, preventing the user from securing the account; later the inventory items were traded away.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/17iy0w7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c2e7b505864e3d745d8","publication_date":"2023-10-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-332cfb0602","original_id":"3vj4og","tier":"B","category":"HACK_THEFT","title":"Account Hijacked, need help","summary":"The user's Steam account was hijacked, their email address was changed, and they received suspicious Steam Support emails including Steam Guard code requests in English and Russian. They contacted Steam Support with ownership proof via a Paysafe transaction and asked how to speed up recovery; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3vj4og/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7fb4e1ddc70038bd1b15","publication_date":"2015-12-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29dca463c0","original_id":"1wxq3t3","tier":"B","category":"HACK_THEFT","title":"There are 262 scam bot accounts with the name Sebastian Ingebretsen, is there a point in reporting any of them?","summary":"The user asks whether it is worth reporting 262 scam bot accounts and describes a phishing attempt where they logged into a fake site with a secondary Steam account, then received an alert about a login attempt from Poland. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wxq3t3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"611e8cf676a9c828c0aa","publication_date":"2026-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-916c91778e","original_id":"ylfduy","tier":"B","category":"HACK_THEFT","title":"Got scammed by a Steam friend report","summary":"The user was scammed by a Steam friend into contacting a fake Steam dev on Discord, who took over their account. They are waiting for Steam Support to retrieve it and have not quoted any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/ylfduy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0495fa1903a9215daa0d","publication_date":"2022-11-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a2bce597d3","original_id":"sks162","tier":"B","category":"HACK_THEFT","title":"Steam Account reported asked to message an admin on discord to appeal","summary":"The user was contacted by someone claiming an impersonating account scammed them, then was directed to a fake Steam admin on Discord who requested profile verification and purchase history screenshots. No actual Steam Support reply is quoted; this appears to be a social-engineering scam attempt.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/sks162/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9fa863e6c3991df79e58","publication_date":"2022-02-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3372219417","original_id":"siwpjp","tier":"B","category":"HACK_THEFT","title":"Well I just had my account stolen from the “I accidentally reported your account” any hope of getting it back?","summary":"The user's Steam account was stolen through an “I accidentally reported your account” Discord scam, with their email, password, and phone number changed. They have contacted Steam Support and are waiting for a response.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/siwpjp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e6b74b633a1948bdc687","publication_date":"2022-02-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e845f1e88","original_id":"1i46gsf","tier":"B","category":"HACK_THEFT","title":"HELP scammer took everything","summary":"The user's brother was tricked by a scammer impersonating Steam Support into trading away his entire inventory, including a Paracord Urban Masked knife. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1i46gsf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0b337f1f3f00ade513f0","publication_date":"2025-01-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d120ae3e4","original_id":"zz2nug","tier":"B","category":"HACK_THEFT","title":"Im F***ing stupid","summary":"The user fell for a Discord scam, lost access to their Steam account, and says a fake \"Steam support\" is asking for money. They contacted real Steam Support with proof of the scam and ask whether others recovered their accounts; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/zz2nug/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9ff31fc0241411e67553","publication_date":"2022-12-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ebf3ae207f","original_id":"pqr1r7","tier":"B","category":"HACK_THEFT","title":"Steam account stolen through Discord","summary":"The user reports their Steam account was stolen through a Discord link, with the email changed to a Russian address, leaving them locked out. They say they submitted a support ticket immediately, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/pqr1r7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7046a196aa48bf53f562","publication_date":"2021-09-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13a3f39c5c","original_id":"fkgt0r","tier":"B","category":"API_KEY_THEFT","title":"Potential scam","summary":"User was tricked by a trader and a fake Steam support user named bendotcom into accepting a trade and giving an email code, then got logged out of their account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/fkgt0r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"edbd703d50dd4d036236","publication_date":"2020-03-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caa68e439b","original_id":"ppc_cvq0lzw","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Why is steam support so god damn awful?\n\nI've had my account stolen for about 2-3 weeks now. I've figured it out a week","summary":"A user complains on a public forum that their account has been stolen for 2-3 weeks and Steam Support has only sent an automated response with no human follow-up one week after submitting their ticket.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3nkk5m/_/cvq0lzw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"84f0a665ef504ccb9a17","publication_date":"2015-10-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed2b3289c9","original_id":"pp_nrj24z","tier":"B","category":"HACK_THEFT","title":"What to do if your accounts been stolen; from an advanced users perspective","summary":"The user describes having their Steam account hijacked and gives advice on contacting Steam Support and proving ownership with the original email or physical CD keys. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/nrj24z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"919805d064c4565a5422","publication_date":"2021-06-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93676dad90","original_id":"ppc_cmw0fwu","tier":"B","category":"HACK_THEFT","title":"If it's stolen and traded steam will not remove the item from the person the scammed sold it to. (they do refund to the","summary":"The user describes Steam Support policy for stolen items: if a stolen item is traded, Steam will not remove it from the recipient but may refund/duplicate the item to the original owner. The post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2pe0ew/_/cmw0fwu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94ebb0a07d8fb8ed3c3f","publication_date":"2014-12-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d96061a867","original_id":"ppc_c7b9baz","tier":"B","category":"RECOVERY_HIJACK","title":"Agreed I have had only bad correspondence with steam support.  I had an account get hacked and even with my cd keys (pro","summary":"A user describes a negative experience with Steam Support, stating that their account was hacked and support failed to retrieve it despite being provided with CD keys as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/149x5z/_/c7b9baz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0b3221e1297e3d9d6273","publication_date":"2012-12-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f321149cb","original_id":"1upl515","tier":"B","category":"RECOVERY_HIJACK","title":"CD key needed to activate old account? Not sure I ever had a CD?","summary":"A user with a 14-year-old Steam account forgot their password and contacted Steam Support. Support insists the only way to regain access is to provide a CD key, refusing the original email address and PayPal account as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1upl515/","source_host":"www.reddit.com","source_status":"public_url","source_group":"402606dc62bb3722d444","publication_date":"2026-07-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-51e3f44c80","original_id":"1pbfxha","tier":"B","category":"HACK_THEFT","title":"My experience with Steam support process broke me mentally. Has anyone actually succeeded after this long?","summary":"The user's Steam account was compromised: their phone number was removed and email changed, and they contacted support with extensive ownership proof. Support was initially unresponsive for 7+ days, then asked for many verification details, but the post contains no verbatim Steam Support reply or final outcome.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pbfxha/","source_host":"www.reddit.com","source_status":"public_url","source_group":"def6b92cfce6ab9a0a79","publication_date":"2025-12-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ae5182d81","original_id":"h8aatr","tier":"B","category":"HACK_THEFT","title":"Potential scam/phishing ?","summary":"The user describes a suspected Steam phishing site that asks for Steam login via OpenID and sends data to a Russian endpoint. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/h8aatr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"01385d584693e89eeabc","publication_date":"2020-06-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f52c3cca9","original_id":"1vmmuc","tier":"B","category":"HACK_THEFT","title":"How to Explain to a Friend he was Unwise (or Completely without Fault) in His Trading (Scammed)","summary":"A user's friend was scammed while trading a TF2 unusual hat for Steam Wallet codes that turned out to be invalid. The post asks how to explain the situation to the friend and does not include any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1vmmuc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a45622e7f384769ed79","publication_date":"2014-01-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b499100ad4","original_id":"28lyib","tier":"B","category":"HACK_THEFT","title":"[Suggestion] To avoid being hijacked from going to LAN cafes","summary":"User plays at LAN cafes, had their account hijacked, and lost items equivalent to 25 keys. They opened a Steam Support ticket with evidence, but support said it could not verify internally that another user had logged into the account.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/28lyib/","source_host":"www.reddit.com","source_status":"public_url","source_group":"291361579635ad485356","publication_date":"2014-06-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88186b4a48","original_id":"2cn05z","tier":"B","category":"HACK_THEFT","title":"r/DotA2 on Reddit: Does valve usually return stolen items?","summary":"The user's account was hijacked and their Dota items were stolen; they ask whether Valve will restore the items. Commenters say support may restore items once, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2cn05z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8fac253e80aa52fa262e","publication_date":"2014-08-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca2b3aecfa","original_id":"clqpw2","tier":"B","category":"HACK_THEFT","title":"Someone keeps trying to access my steam account. Is there anything I can do about it?","summary":"The user reports repeated unauthorized login attempts using their correct password despite changing Steam and email passwords; they ask for advice and whether Valve can be notified. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/clqpw2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e660508d5c1ab36b28ff","publication_date":"2019-08-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ee3576642","original_id":"1qwsmgi","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam refunded my order when I did not request a refund and I can’t figure out why.","summary":"User bought a Steam Deck and docking station, changed the shipping address, then received an unexpected refund email and could not find a way to contact Steam Support for an explanation. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1qwsmgi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92fb1791fdd27fdedb09","publication_date":"2026-02-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc784a887d","original_id":"rh937o","tier":"B","category":"API_KEY_THEFT","title":"Dota 2 Scammers","summary":"User fell for a CS:GO team voting scam and lost an estimated $300 of tradable inventory through multiple trade bot accounts without trade notifications or Steam Guard emails. They contacted Steam Support but had not heard back, and the post contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/rh937o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"671d207c5d4efc477bac","publication_date":"2021-12-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12b4c25264","original_id":"1x1cb82","tier":"B","category":"HACK_THEFT","title":"Got my account back but have hackers username","summary":"The user says their Steam account was hacked and later recovered, and that the hacker added their own account to the user's and husband's Steam Family. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x1cb82/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a78d33947d53ae6e6372","publication_date":"2026-10-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af5a27d838","original_id":"1uq46b1","tier":"B","category":"HACK_THEFT","title":"Boyfriend got hacked","summary":"The user reports their boyfriend's Steam account was hacked: he cannot change the password or remove another device, was moved to a different family share, had friends removed, and had about $80 of market sales. No Steam Support reply is quoted; the user asks for another way to contact support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uq46b1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92dde34b6d737505a0d1","publication_date":"2026-07-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f7c497bd4","original_id":"1lqi7y3","tier":"B","category":"HACK_THEFT","title":"Help","summary":"The user suspects unauthorized account access after games were refunded and two Dota 2 market items were purchased, possibly to use pending refund funds. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1lqi7y3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02d246d731ed82f4d528","publication_date":"2025-07-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-160dc36c27","original_id":"1hfs73z","tier":"B","category":"RECOVERY_HIJACK","title":"i need your help gamer","summary":"User's Steam account, created by their deceased father, was stolen; they say Steam Support cannot help because they do not know the old 2016 account information. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hfs73z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea164a57c37b969bfa44","publication_date":"2024-12-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c522106a4","original_id":"tsjmqq","tier":"B","category":"HACK_THEFT","title":"My account has been stolen","summary":"The user's Steam account was stolen after they opened a trade link, with their email changed and Steam Guard removed. Steam Support asked for previous payment proof to verify ownership, and later changed the password so the user recovered the account.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/tsjmqq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e8db4191ea3fb463920","publication_date":"2022-03-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a45825cfe","original_id":"vf7w27","tier":"B","category":"HACK_THEFT","title":"I made a mistake","summary":"The user fell for a Discord scam claiming their Steam account was falsely reported, lost access after the email and password were changed, and opened a Steam support ticket. Steam Support later responded and restored their account, but the post does not quote the support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/vf7w27/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8d424b80b76b6e0c8e15","publication_date":"2022-06-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1a6e87b03","original_id":"n89dqh","tier":"B","category":"BAN_NO_REASON","title":"Banned for returning a game","summary":"The user returned PUBG after about 10 minutes because it could not run, then received an in-game ban and lost trading ability. Steam Support reportedly said there was nothing they could do and would not explain the ban due to \"security reasons\".","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/n89dqh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f2118b249ab921d72d25","publication_date":"2021-05-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c931db4d6","original_id":"1bvvoio","tier":"B","category":"HACK_THEFT","title":"Hacked with Authenticator and while active, all skins gone","summary":"The user's Steam account was hacked despite having Steam Authenticator enabled, and all skins were traded to an empty stash account without trade confirmations. They deauthorized devices, revoked API keys, and changed their password; a Valve ticket response was paraphrased as refusing help and the stash account was not trade-banned.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1bvvoio/","source_host":"www.reddit.com","source_status":"public_url","source_group":"653ea6d2fa3338668f7d","publication_date":"2024-04-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e4442da75","original_id":"kj133m","tier":"B","category":"HACK_THEFT","title":"Item checker?","summary":"The user describes a scammer impersonating Steam Support/Steam Developer who claimed the user was marked as a scammer and tried to get them to trade valuable items to a bot for inspection. The user became suspicious; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/kj133m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"11d102b6b2d5e6d33c63","publication_date":"2020-12-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-838ddc0af3","original_id":"3qucht","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Major Steam issue, will not connect. Been an issue for months. Need Steam to work to play Fallout 4.","summary":"The user has had major Steam connectivity issues for about a month, tried Steam's posted troubleshooting steps, and opened a support ticket that received no response after two weeks. They are mainly worried about being unable to play Fallout 4.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/3qucht/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c93efa99ed93feafb023","publication_date":"2015-10-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0f927da6d","original_id":"ppc_c3chms6","tier":"B","category":"TRADE_REVERSAL","title":"https://support.steampowered.com/kb_article.php?ref=6748-ETSG-5417\n\nNot entirely relevant, but I thought I'd post this a","summary":"The user quotes a Steam Support knowledge-base article stating that fraudulently purchased traded games are removed and Valve will try to restore associated items, and complains Valve should follow its own guidelines. No individual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/nwd95/_/c3chms6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"835be684f29aff763634","publication_date":"2011-12-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e866fda610","original_id":"ppc_cup3qgv","tier":"B","category":"RECOVERY_HIJACK","title":"Hello, Sometime last year I had exactly the same issue. I ended up losing a 2000+ euro account not including my games.","summary":"A user describes losing their 2000+ euro account after mistakenly purchasing a stolen knife and reporting it to Steam Support. Support ignored the ticket for a month, then issued a permanent ban for account hijacking with a canned response, refusing to unlock the account despite multiple appeals.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/3jgchz/_/cup3qgv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6500c1a4b159b80bd5d","publication_date":"2015-09-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e9ab27196","original_id":"pp_pk7y6x","tier":"B","category":"RECOVERY_HIJACK","title":"Valve wont let my access my account from 2004","summary":"A user's Steam account from 2004 was hijacked after they logged into a phishing CS:GO skin trading website, resulting in their Steam Guard and email being changed. The user states Steam Support refused to return the account because it was originally inherited from the user's father. This is a user's description of an event, not a direct Steam Support message.","quote":"","source_url":"https://www.reddit.com/r/ValveIndex/comments/pk7y6x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e86223bd3dc8fea41f9a","publication_date":"2021-09-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30c3d7b55e","original_id":"pp_1wy1wa","tier":"B","category":"RESTORE_REFUSED","title":"Steam Support... /sigh","summary":"A user recounts that their account was hacked and items traded away, and Steam Support refused to restore the items after a 14-day delay, claiming there was no evidence of compromise. Additionally, the user's account faced 9 weeks of restrictions due to a credit card chargeback for a $50 transaction attempted by the hacker.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1wy1wa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"454dfaad84ce28e74b96","publication_date":"2014-02-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-702b138c23","original_id":"pp_3tz7jw","tier":"B","category":"HACK_THEFT","title":"Steam Support Rant","summary":"The user's Steam account was hijacked after clicking a link from a friend, and the attacker cleared hundreds of dollars in skins while attempting to scam friends. The user says Steam Support has not messaged back or helped with the case.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/3tz7jw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cc1fadbe666015607bb9","publication_date":"2015-11-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b1550b814","original_id":"ppc_cusc0ov","tier":"B","category":"HACK_THEFT","title":"I called my internet provider and fixed my internet. I got my account back and changed my passwords n' all that stuff. A","summary":"A user describes getting their hacked account back after fixing their internet connection, only to find all their items missing. They submitted a ticket to Steam Support with proof and later had a chat conversation with the hacker who was added to their friends list.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/3jte6e/_/cusc0ov/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf1997be4c4c4a1eada6","publication_date":"2015-09-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d4939aa74","original_id":"pp_2ple3k","tier":"B","category":"BAN_NO_REASON","title":"[Q] Banned for no reason, support just auto-answers.","summary":"User reports a permanent Steam trade ban and says Steam Support only auto-answers their tickets without giving a useful reason. The post references screenshots of support replies but does not include any verbatim Steam Support text.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/2ple3k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dda38d6ada5d9e4fd3bf","publication_date":"2014-12-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7708bbc0fa","original_id":"pp_3l1mrn","tier":"B","category":"RECOVERY_HIJACK","title":"is this ticket okay? to retrieve my account","summary":"The user describes how their account and email were compromised after downloading a malicious file disguised as a TeamSpeak update via a Counter-Strike lobby invite. The hacker changed the account email, bypassed Steam Guard by deleting notification emails, and cleared the user's inventory, while the user submitted recovery details to Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3l1mrn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d10f953de306dd4c2411","publication_date":"2015-09-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-84d41a3a29","original_id":"pp_lmhdvd","tier":"B","category":"HACK_THEFT","title":"[Q] Help, I think my friend's account is being hacked/scammed","summary":"A user's friend had their Steam account targeted after unboxing a valuable skin: the email was changed, a fake Steam Support account was added, and mobile authenticator requests did not appear. They later recovered the account using a credit card as proof of ownership; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/lmhdvd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f90ee04b03b9db42de9e","publication_date":"2021-02-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57024f36fc","original_id":"pp_2mc7px","tier":"B","category":"TRADE_REVERSAL","title":"[PSA] Big, elaborate scammer out there","summary":"A user describes how they were scammed out of a knife worth 350 keys after being manipulated into installing TeamViewer during a fraudulent trade negotiation.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2mc7px/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e43fe667b65c0559d206","publication_date":"2014-11-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-906f066904","original_id":"ppc_ga9lf7i","tier":"B","category":"RECOVERY_HIJACK","title":"Steam locked me out of my account, asked me for original CD key to unlock the account. I told them multiple times I don’","summary":"A Steam user states that Steam Support locked them out of their account and repeatedly requested original CD keys for recovery, which the user does not possess. The user wants to remove their mobile number and Steam Guard from the inaccessible account and get a refund, feeling that the support employee is trolling them.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/jj05gm/_/ga9lf7i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6aacaae1a005d1730c99","publication_date":"2020-10-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d0b782343","original_id":"sf_27_567045234500951501","tier":"B","category":"RECOVERY_HIJACK","title":"Hackaram uma conta","summary":"A user discusses on a forum how their Steam account was hacked and mentions that Steam Support claimed the proof of payment provided was not associated with the account, despite the user submitting valid receipts.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/567045234500951501/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"67b0b5d979b2041c436e","publication_date":"2026-09-10","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-336e65c49f","original_id":"1d9325u","tier":"B","category":"HACK_THEFT","title":"r/SteamScams on Reddit: Help get my items back?","summary":"The user was scammed, reported it to Steam Support, and the scammer was trade banned. They are asking how to get their scammed items restored and how to contact a Steam employee; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1d9325u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fba79a80c7035246ed2f","publication_date":"2024-06-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c276cfe63","original_id":"1q9i73","tier":"B","category":"HACK_THEFT","title":"I just got my account hijacked by visiting a link on joindota stream, I'm retarded.","summary":"The user fell for a phishing link posted in a joindota stream, entered their Steam password, and reports their account was hijacked. They filed a Steam support ticket and hope Valve responds before their items are stolen; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1q9i73/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f184a1fe38eaab0491f1","publication_date":"2013-11-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aaba105149","original_id":"133c6ds","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account locked for four days, steam tickets closed with no input","summary":"The user's Steam account was locked for four days after posting a joke copypasta on a friend's profile. They say their support ticket explaining the situation was closed with no response at all.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/133c6ds/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a731ac48500ad69241a","publication_date":"2023-04-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2d0bb5dbb","original_id":"12clsox","tier":"B","category":"API_KEY_THEFT","title":"Careful for phishing from users asking you to join tournaments.","summary":"User was invited to a fake Dota 2 tournament and asked to sign up on rival-eleague.pro, which attempted to redirect Steam authentication to a suspicious URL; after being confronted, the scammer unfriended them, and the user reported it to Steam. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/12clsox/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e90a7285ef096c4ca0d2","publication_date":"2023-04-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82287e99b5","original_id":"pr2qph","tier":"B","category":"HACK_THEFT","title":"Has this ever happened to anyone else? (Hackers)","summary":"The user reports that someone accessed their game via Steam Remote Play during a ranked match and tried to control their player and check their inventory. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/pr2qph/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09ec093e8812ad244d4e","publication_date":"2021-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e49e56b2a1","original_id":"kq9q01","tier":"B","category":"API_KEY_THEFT","title":"Does Steam have serious trade offer vulnerabilities?","summary":"The user describes suspicious Steam trade offer behavior after authorizing a dodgy website, with offers being altered or replaced by unknown accounts. The edit advises deauthorizing all other devices to secure the account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/kq9q01/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad60c64ac0721672ee21","publication_date":"2021-01-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2557e5c402","original_id":"27urpk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Tips on receiving proper support in regards to in game ticket/item purchases?","summary":"The user bought a DOTA 2 tournament ticket but could not watch games or download replays, and Steam Support’s first response was to tell them to post on the dev forums. They are seeking a better way to get support for the purchase issue.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/27urpk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9510d6e30005aa0cbbca","publication_date":"2014-06-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a4f6aab07","original_id":"1ax8u00","tier":"B","category":"HACK_THEFT","title":"After about 8 years, I want to share my still gut-wrenching story","summary":"User describes a Steam trade involving a rare Golden Nether Lord's Regalia Pugna set after a stranger offered a Dragonclaw Hook worth about €300; the excerpt ends right after they accepted the trade offer and contains no Steam Support reply or action.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1ax8u00/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5ff0bd2405535de553f","publication_date":"2024-02-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4cc6dced45","original_id":"19611ns","tier":"B","category":"HACK_THEFT","title":"Steam Account Gehakt und 4.000€ an skins verschwunden, was tun??? : r/Ratschlag","summary":"A user reports that their friend's Steam account was hacked and skins worth about €4,000 disappeared; Steam reportedly said nothing could be done.","quote":"","source_url":"https://www.reddit.com/r/Ratschlag/comments/19611ns/","source_host":"www.reddit.com","source_status":"public_url","source_group":"99833e09327a4821d26b","publication_date":"2024-01-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0fcbc5b7d7","original_id":"1wjs6ci","tier":"B","category":"HACK_THEFT","title":"I was contacted by 'Steam Support' through DMs and my profile was altered. Should I be worried?","summary":"A user was contacted by an impersonator claiming to be Steam Support via DM and reported/closed the chat, but later noticed profile fields and language settings changed. They secured the account; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wjs6ci/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf2b686c72e8248c1b36","publication_date":"2026-09-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0cf1010dca","original_id":"1udl71w","tier":"B","category":"HACK_THEFT","title":"What should I do?","summary":"The user's account was hijacked and inventory stolen; after restoring the account, the stolen items are trade-banned. They ask whether to reverse the trade now or wait because some sold gloves are also trade-banned, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1udl71w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d9e75ed2f41a9996470d","publication_date":"2026-06-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18b8a80b1c","original_id":"1t0x1p1","tier":"B","category":"HACK_THEFT","title":"Beware of blatant scam","summary":"The user warns about a blatant Steam scam involving a fake Valve/Steam Support notification and being tricked into trading items to a supposed Valve account. No actual Steam Support reply is quoted; the quoted banner/popup text appears to be from the scam, not Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t0x1p1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89b61b1d51f940e82c0f","publication_date":"2026-05-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a89290668","original_id":"1srbrrj","tier":"B","category":"HACK_THEFT","title":"Manager Mike","summary":"The user was socially engineered by someone posing as a Steam manager, gave out a Steam Family message/code and sent a trade, then secured the account and asked Steam Support whether the skins could be restored. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1srbrrj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"563285565e3ff1953a72","publication_date":"2026-04-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57c77ed1c6","original_id":"1x4bjjn","tier":"B","category":"HACK_THEFT","title":"My trust in steam support was tested and I was not let down","summary":"The user's Steam account was compromised, and they say Steam Support contacted them, helped them work through the issue, and reset the password to a temporary one so they could recover the account. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x4bjjn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5bb01fbfd9d887420ad2","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7fe2b749c3","original_id":"1w17z52","tier":"B","category":"HACK_THEFT","title":"2FA compromised","summary":"User fell for a FACE.it phishing scam, and an attacker in Hungary has their Steam account on his phone and is closing their Steam support tickets through the app. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w17z52/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a23271c83237282491a","publication_date":"2026-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5973a615c8","original_id":"1hh0nid","tier":"B","category":"HACK_THEFT","title":"I feel like the BIGGEST fool, idiot, a moron and all kinds of stupid that I fell for this \"Vote for my friend's team scam\" TWICE","summary":"The user fell for a fake 'vote for my friend's team' phishing scam, logged into a fake Steam login page, and later discovered that many CS:GO items and cases had been stolen. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hh0nid/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3fb892859534fd857f52","publication_date":"2024-12-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7370ac4d8","original_id":"1f48xic","tier":"B","category":"HACK_THEFT","title":"My Items are gone","summary":"The user reports that their Steam items disappeared while they were at work despite having an Authenticator and receiving no notifications. They contacted Steam Support with screenshots and ask how successful Support is with these scams.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1f48xic/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0b3a7588a479684c0017","publication_date":"2024-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf45402b5f","original_id":"8f6kz6","tier":"B","category":"HACK_THEFT","title":"New steam scam","summary":"A user was scammed via a fake trading site, deactivated Steam Authenticator, and had their account password and email changed. They self-locked the account, contacted Steam Support, and later got the account back.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/8f6kz6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ae7b36cbf4d788aeacd","publication_date":"2018-04-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7afc0c5a52","original_id":"zquyc4","tier":"B","category":"HACK_THEFT","title":"have you had your games taken?","summary":"The user was scammed via Discord, had their Subnautica game taken, and said Steam Support told them they had transferred it. The user also changed passwords/email and enabled 2FA after the compromise.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/zquyc4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7dc2a61dd6a1e51fa5e0","publication_date":"2022-12-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d16b90bd5e","original_id":"z6ag31","tier":"B","category":"HACK_THEFT","title":"Was I just scammed on Steam from someone named SOLO?","summary":"The user was socially engineered by someone posing as a Discord moderator named SOLO, logged into another Steam account, and sent $500 via TradeIn; their bank account locked and Steam account was hacked. They later said Steam Support helped them recover the account, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/z6ag31/","source_host":"www.reddit.com","source_status":"public_url","source_group":"88e755d92344b8a7d352","publication_date":"2022-11-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98829e6f33","original_id":"z1p6dd","tier":"B","category":"HACK_THEFT","title":"AM I BEING SCAMMED?","summary":"A Discord user impersonated Steam Support and threatened a ban unless the poster contacted them on Discord; the poster asked whether Steam Support does this and later marked it solved. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/z1p6dd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a16fbff752623463dd6","publication_date":"2022-11-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd829a34e8","original_id":"xhlr7l","tier":"B","category":"HACK_THEFT","title":"I just got hacked…..again","summary":"The user was scammed by someone impersonating a Steam moderator and traded away their items, then contacted Steam Support and was waiting for a response. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/xhlr7l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c85d15d9c801257d42ac","publication_date":"2022-09-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2acde2ac9","original_id":"3orf6x","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Bad steam support or unlucky man?","summary":"The user blocked their Steam account after it was stolen and has been trying to unlock it through Steam Support, but has not received an answer for about three weeks. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3orf6x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0471f753e7e2797d5a54","publication_date":"2015-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53d4afc373","original_id":"3kstt0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"A Simple Message To Steam Support To Acually Help People","summary":"User ALJJ's Steam account was hijacked, used to buy and refund Dota 2 merchandise/wallet funds, and then locked. She contacted Steam Support about nine times with ownership information but received only pre-made messages and no direct response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3kstt0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04db452100e749b791bc","publication_date":"2015-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9cf437b841","original_id":"ip4v6i","tier":"B","category":"HACK_THEFT","title":"My account is hijacked","summary":"The user's Steam account was hijacked, with email, password, and phone number changed after they were scammed into buying 30 keys and sending two Steam gift cards. They emailed Steam Support yesterday but have not received a response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ip4v6i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a2e528846fe67892c62","publication_date":"2020-09-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b64736ad8","original_id":"q20ljm","tier":"B","category":"HACK_THEFT","title":"I lost my account because of the \"free 3 months discord nitro steam thing\" scam","summary":"The user fell for a fake Discord Nitro phishing site, logged in with their Steam account, and had their account stolen after the email was changed. They later recovered it by submitting a Steam support ticket with a CD key/ticket code and payment-related proof, after which Steam sent a new password.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/q20ljm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"844d51874e3875b28184","publication_date":"2021-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b389267c5","original_id":"prbvnh","tier":"B","category":"HACK_THEFT","title":"My account was hacked","summary":"The user's Steam account was hacked after a free Nitro scam. They contacted Steam Support and later edited the post to say the issue was fixed and they recovered the account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/prbvnh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02a470cbe3a47bf3082e","publication_date":"2021-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e205b4d54","original_id":"1cqpp4g","tier":"B","category":"HACK_THEFT","title":"Steam Account Hacked","summary":"The user's Steam account was compromised after suspicious activity from Russia, with password and authenticator access lost across multiple accounts. They sent a support ticket but the post contains no quoted Steam Support reply or outcome.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1cqpp4g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cca4c2aeaff968bc929e","publication_date":"2024-05-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a18835998","original_id":"xjzk31","tier":"B","category":"HACK_THEFT","title":"Steam support","summary":"The user's Steam account was stolen and the hacker changed the email and password. The user can open a support ticket but cannot view Steam Support replies because the links show blank pages or require login to the stolen account; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/xjzk31/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6cba3f6d0d5a2588fb0c","publication_date":"2022-09-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1cf91151b5","original_id":"5k3rh5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Guard is a steaming pile of shit","summary":"The user was logged out, reset Steam Guard via email, and then could not use the Steam Market due to a 15-day restriction. They mention that a previous Steam Support response arrived 15 days later as a standardized FAQ message, but they do not quote it.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/5k3rh5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8570978e978069edfac7","publication_date":"2016-12-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c07b67bdec","original_id":"j9y584","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked account and needing help as soon as possible.","summary":"The user reports that their friend's Steam account was hijacked and that a support request was submitted. They say Steam Support refused to help because the request related to another account, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/j9y584/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3d6d33fc2d0c19e1d91d","publication_date":"2020-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-455f5d7301","original_id":"ppc_hzk96wj","tier":"B","category":"RESTORE_REFUSED","title":"S'gone. Steam support doesn't restore items anymore.\n\nThe good news is, I'm fairly sure you'll get another party hat dur","summary":"The user says Steam Support no longer restores items, implying the lost item is gone, but no actual Steam Support quote is provided. They note the user may get another party hat during the TF2 birthday.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/t7vyfk/_/hzk96wj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"745f6390d6f8c70ba0db","publication_date":"2022-03-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-139423e292","original_id":"ppc_f8nizp0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Thank you very much for this statement!\nAs the one who made this post i can only hope Steam gives you an explaination or","summary":"The user lost a Steam item amid a third-party site issue involving about 15 users and wrote to Steam Support for information but has received no answer. The post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/e0lmca/_/f8nizp0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"04c3f6676cef572a7fec","publication_date":"2019-11-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37768f39d1","original_id":"pp_3m50hx","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"PSA: add a verified phone number before activating steam guard or steam mobile authenticator!","summary":"A user shares a public public service announcement advising others to add a verified phone number before activating Steam Guard, describing a frustrating 16-day wait for a canned response from Steam Support that ignored the ticket details.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3m50hx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"274080330e9b15c58aeb","publication_date":"2015-09-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d1d13380d","original_id":"pp_k4k9f3","tier":"B","category":"RESTORE_REFUSED","title":"Today I found my steam account compromised","summary":"A user shares that their Steam account was compromised, resulting in the loss of multiple valuable Team Fortress 2 items including unusuals, professional killstreak weapons, an Australian weapon, and years of holiday items. They state that Steam Support refused to help recover the items, which were transferred to a trade-banned burner account.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/k4k9f3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"67ade1fb521dbdb2f25d","publication_date":"2020-12-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5865b39528","original_id":"ppc_f4unm6h","tier":"B","category":"RECOVERY_HIJACK","title":"Several weeks ago i was playing CSGO MM when everyone in the server except for me started blatant spinning. I asked poli","summary":"The user says they were community banned after a mass-report incident in CS:GO and cannot trade or join VAC servers. Steam Support asked them to write their ticket number on their original Orange Box CD key and send a photo to prove original ownership, but the user no longer has the box.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/dbmkuh/_/f4unm6h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66cfcc9e251434bcd968","publication_date":"2019-10-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c89e6651d","original_id":"ppc_nos7m9q","tier":"B","category":"RECOVERY_HIJACK","title":"What people, and clearly you, don’t understand is that the hack wasn’t a hack. It was steam support’s fault. A support a","summary":"A user argues that an account compromise was the fault of Steam Support, who they claim was social engineered into handing over another user's account.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1owfjoo/_/nos7m9q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8d67e7c1522121d52843","publication_date":"2025-11-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d61250cdac","original_id":"pp_wyfifi","tier":"B","category":"RECOVERY_HIJACK","title":"This is getting ridiculous","summary":"A user describes how their account was permanently locked by Steam Support after a dispute over the original creation email, despite providing proofs of ownership like bills and CD keys. Support repeatedly closed the tickets without helping, cutting off all recovery methods.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/wyfifi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8685a3088384e2a08e96","publication_date":"2022-08-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-888315ea51","original_id":"ppc_cr2bmg2","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"it took steam a week to reply to me, with an automated message.... The reply wasn't related to my question. They then cl","summary":"A user describes their experience with Steam Support closing their tickets with unrelated automated messages and ignoring follow-ups until they sent an angry message.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/358jaq/_/cr2bmg2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea4249791eeb15cda04b","publication_date":"2015-05-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7eae06334","original_id":"pp_1m09ivc","tier":"B","category":"RESTORE_REFUSED","title":"I lost everything trying to save my mom. I don’t know where else to turn.","summary":"A user lost a $500 CS2 knife after falling for a phishing site that stole their API key, which they intended to sell to pay for their mother's cancer treatment. They state that Steam Support kept closing their tickets without providing help.","quote":"","source_url":"https://www.reddit.com/r/TrueOffMyChest/comments/1m09ivc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f197d602aee9b83d081e","publication_date":"2025-07-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af880e0397","original_id":"ppc_ixlnm2g","tier":"B","category":"RECOVERY_HIJACK","title":"I still have access to my email. It's the email linked to my steam account they changed, so whenever I request a passwor","summary":"The user explains that their Steam account's linked email was changed by hackers, causing password reset emails to go to the attacker, while their own email remains secure. They are hoping to recover their account through Steam Support.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/z3et95/_/ixlnm2g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2d632fb2d0e62d77a26e","publication_date":"2022-11-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e76163fdee","original_id":"pp_1034eql","tier":"B","category":"BAN_NO_REASON","title":"Vac banned for 11 years experience be like.","summary":"The user is recounting their experience of receiving a VAC ban in Call of Duty: Black Ops 1 back in 2012, which they claim was false. They describe contacting Steam Support years ago and receiving an unhelpful automated response or minimal engagement, leaving the ban permanently on their profile.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1034eql/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e01463e75e0e2df9c930","publication_date":"2023-01-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca037d9243","original_id":"pp_i0qh0c","tier":"B","category":"RECOVERY_HIJACK","title":"Account stolen despite not having password or email... I do not understand how.","summary":"A Steam user describes falling victim to a Discord-based scam where a fraudster impersonating a Valve staff member (\"SiliconVampire\") initiated contact after a fake report. The user locked their account and contacted Steam Support for recovery.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/i0qh0c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"939494f00010293461c2","publication_date":"2020-07-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb4fdf0cbb","original_id":"1gqoqwu","tier":"B","category":"RECOVERY_HIJACK","title":"Stolen account","summary":"The user's 7-year-old Steam account was stolen despite Steam Guard, with phone number, password, and email changed, and they lost access to over 130 games. Steam Support is reportedly ignoring their messages and does not consider them the owner despite screenshots, game-key proof, bank transactions, and a Steam Deck purchase.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gqoqwu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5546009e5036871b052e","publication_date":"2024-11-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d94b55b376","original_id":"1e1t8lj","tier":"B","category":"HACK_THEFT","title":"Help","summary":"The user says their Steam account was stolen by a scammer who changed the linked email, and they have proof of ownership but need a Steam Support contact address. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e1t8lj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"054fbae613f22238cedf","publication_date":"2024-07-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a5a067388","original_id":"1f9fpf8","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support trolling me?","summary":"User is trying to recover a Steam account after 7 years offline and provided kiosk payment proof plus two activated CD keys. Steam Support reportedly said this was not enough and asked for credit card proof, but the post does not quote an actual support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f9fpf8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8110198a072d661e2052","publication_date":"2024-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47b7acf2bb","original_id":"155mrl9","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Someone hacked my steam account and changed my email","summary":"The user reports their Steam account was hacked over a year ago, with the password and linked email changed, and says they had over 1000 hours in CS:GO. The post does not quote any Steam Support reply; it only describes a recovery method involving proving ownership via bank account details.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/155mrl9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c17fd848b4d928ba1c4","publication_date":"2023-07-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8458a64f48","original_id":"scimzi","tier":"B","category":"RESTORE_REFUSED","title":"Getting all my items stolen","summary":"The user reports their Steam account was hacked over the weekend and seven years of Dota items were stolen. They say Steam Support will not return the items and blamed them for having their account compromised despite using recommended security measures.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/scimzi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44b66de9fe1e43186fc2","publication_date":"2022-01-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f07dfe9ec0","original_id":"1g787ee","tier":"B","category":"BAN_NO_REASON","title":"Steam Banned My Account Without Any Reason","summary":"The user reports that Steam banned their account without any reason and asks others about dealing with Steam Support. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g787ee/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f27dcad7ca264d3ee66c","publication_date":"2024-10-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71bedca03a","original_id":"1vbpudf","tier":"B","category":"HACK_THEFT","title":"How long does steam support respond? : r/steamsupport","summary":"The user's Steam account was accessed from the Czech Republic, and the password and Gmail were changed. They filed an account recovery request with Steam Support and are asking how long support takes to respond; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vbpudf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e57709c169651ff03f9","publication_date":"2026-07-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd9ba6f147","original_id":"35ssjn","tier":"B","category":"HACK_THEFT","title":"My items were mysteriously gone","summary":"The user reports that 2 Arcanas and some Genuine Immortals disappeared from their account and cannot be tracked in Trade History. They sent a Steam support ticket three weeks ago and are asking whether Steam can roll back the missing items; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/35ssjn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d558424772f47196bb2e","publication_date":"2015-05-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-568324d246","original_id":"aoqja2","tier":"B","category":"HACK_THEFT","title":"I just got seriously scammed and I feel like an idiot. Do i have any course of action?","summary":"The user describes being scammed while trading old TF2 items after the scammer added them on Discord and screen-shared items. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/aoqja2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"221cae88bacb7cff6842","publication_date":"2019-02-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43e1a382fa","original_id":"5loiuv","tier":"B","category":"HACK_THEFT","title":"What can I do??","summary":"The user reports unauthorized access to their Steam account via an authenticator backup code and password reset, resulting in valuable Dota 2 items being stolen or missing. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/5loiuv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"834d236b676232adc133","publication_date":"2017-01-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a86f5e30be","original_id":"280qye","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Funny trading story (includes hats!)","summary":"A trader claimed he accidentally deleted an unusual item after a trade and opened a Steam Support ticket. After days of apparent non-response, the item was restored, but the post contains no actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/280qye/","source_host":"www.reddit.com","source_status":"public_url","source_group":"63d70732a0c11ff1a20b","publication_date":"2014-06-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e62287dcae","original_id":"boy8ih","tier":"B","category":"HACK_THEFT","title":"Please help","summary":"The user was scammed into depositing an unusual item via a fake marketplace.tf process and an impersonator accepted the trade. They reported the accounts and requested item restoration, but the post does not include any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/boy8ih/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2980b3e8011e3e46d574","publication_date":"2019-05-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96ea056550","original_id":"1tfcotl","tier":"B","category":"RECOVERY_HIJACK","title":"Don't send a pic of your last purchases to scammers when playing along with their scam","summary":"The user warns others not to send screenshots of recent purchases to scammers, as scammers might use them to convince Steam Support to hijack the account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tfcotl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ba01cb778e9ee1cdcd4d","publication_date":"2026-05-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffa7142789","original_id":"1sbntuh","tier":"B","category":"HACK_THEFT","title":"Account was hijacked last night and luckily I caught it right before anything was stolen what to do now?","summary":"The user's Steam account was hijacked via a fake Faceit scam, with the attacker changing the password, email, phone number, and Authenticator. The user recovered the account with items intact and asks whether it is now fully secure; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sbntuh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d395943a1ac9dd545e25","publication_date":"2026-04-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ffd92e4cb","original_id":"1wmlcot","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How can I contact a real person at Steam Support?","summary":"The user bought a game for €35 that soon dropped to €8, but the automatic refund was rejected because they had about 5 hours of playtime. They want a human Steam Support agent to review the case but keep getting automated responses.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wmlcot/","source_host":"www.reddit.com","source_status":"public_url","source_group":"47b85a55743006638acb","publication_date":"2026-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a1a49acb6","original_id":"1w7ddkr","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I can’t play the Wardogs beta because steam and AMEX had a processing issue","summary":"The user preordered Wardogs with AMEX, but Steam registered a chargeback that AMEX does not show, and their Steam account is now locked. They have not received a response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w7ddkr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6a43062b3d0be63a6ab","publication_date":"2026-09-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86e64377f3","original_id":"1gi8be6","tier":"B","category":"HACK_THEFT","title":"Fell victim to Phishing scam","summary":"The user fell for a phishing link disguised as a CS tournament invite and entered their Steam login, then noticed a login attempt from Russia. They changed passwords/email, removed their card, ran a malware scan, and contacted Steam Support, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gi8be6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"274e336019ba617f9538","publication_date":"2024-11-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-654407ac20","original_id":"wjd19e","tier":"B","category":"HACK_THEFT","title":"TonyPaloma#9104 on discord","summary":"The user was contacted through Steam about a supposed ban appeal, tried to resolve it quickly, and then had their account held for ransom by the person. They ask what they can do besides paying or using Steam Support, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/wjd19e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b347762dd24bf235b1e","publication_date":"2022-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28dacf8b9b","original_id":"wdv1sr","tier":"B","category":"HACK_THEFT","title":"I think i just go scammed","summary":"The user was scammed by someone impersonating Steam support, paid €50, and had their account stolen with the email changed; Steam Support replied asking for proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/wdv1sr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d6e06ce6512c63977d80","publication_date":"2022-08-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93fd78cc12","original_id":"3jmw0u","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account hijack response time","summary":"The user's Steam account was hijacked, items were sold, and an email change was attempted; they locked the account and submitted a support ticket. They received only an automated response 11 days ago and have had no further reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3jmw0u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f81e3dbf01207c1c3a80","publication_date":"2015-09-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96cf142879","original_id":"jnf616","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"literally no way for me to get my code for steam guard?","summary":"The user cannot receive the Steam Guard code needed to log in; email verification works, but the Steam Guard code never arrives. They describe being stuck in an automated support loop with no way to reach an actual Steam Support person, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/jnf616/","source_host":"www.reddit.com","source_status":"public_url","source_group":"852eaff3b54c17955cb6","publication_date":"2020-11-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-790298a7c8","original_id":"hqxhk7","tier":"B","category":"HACK_THEFT","title":"Your Steam account: Access from new computer","summary":"The user received Steam emails about login attempts from another country, but Steam Guard blocked them; after changing the password, attempts continued. They suspect their credentials were phished after logging into a scam site and cannot reach Steam Support because only FAQ solutions are shown.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/hqxhk7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"caedd2b15d7d2344e496","publication_date":"2020-07-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42d2eb6b90","original_id":"gggisf","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Can't log into account no matter what","summary":"The user cannot log into Steam because they no longer have access to the phone with Steam Guard and are not receiving email codes; they are looking for a way to contact Steam Support directly. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/gggisf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cdd65eac32c5bb22e8d","publication_date":"2020-05-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69e92683ca","original_id":"foe8xz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account Got Stolen, Steam Support Question","summary":"The user's Steam account was stolen, and they are trying to recover it. They say their first recovery attempt was unsuccessful and their second provided information, but Steam Support has not responded for nearly five days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/foe8xz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"896c1d22035e115ee59d","publication_date":"2020-03-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7fac7d3e37","original_id":"1du250o","tier":"B","category":"BAN_NO_REASON","title":"I need help","summary":"The user's Steam account was banned until 2038 with a notification saying it appeared to have been used for fraudulent activity. They emailed Steam Support and are waiting for a response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1du250o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3dccd37c48adebef144b","publication_date":"2024-07-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eebbc27ce3","original_id":"1uvlvic","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Please help","summary":"The user's Steam account was hijacked and recovered, but items removed during recovery were not returned. They say Steam promised the items would be returned and that support has not responded to several messages.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uvlvic/","source_host":"www.reddit.com","source_status":"public_url","source_group":"072fc5c18b979228707f","publication_date":"2026-07-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14bab97f37","original_id":"1vhfdvv","tier":"B","category":"HACK_THEFT","title":"Steam account compromised, tickets keep getting closed","summary":"The user's Steam account was compromised, the email was changed, and their access was limited. Steam Support reportedly told them to wait 10 days, while the hijacker closed subsequent tickets.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vhfdvv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fcbe2e453bad7a518465","publication_date":"2026-08-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7926f5001a","original_id":"3x5odt","tier":"B","category":"BAN_NO_REASON","title":"Potential Glitch/Exploit Triggering Untrusted Bans on Community Servers","summary":"The user received a permanent Untrusted ban/cooldown in CS:GO during a community match and claims they were not cheating, suspecting a glitch or exploit. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3x5odt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e1d598f802a19e5fd215","publication_date":"2015-12-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-deac9eeb25","original_id":"182gfv1","tier":"B","category":"HACK_THEFT","title":"Help with security problems","summary":"User reports CS:GO skins were traded to a random profile and their Steam ticket was closed \"by me\"; they found their phone/security codes compromised, reset the phone, changed passwords, and reopened a ticket that remains open. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/182gfv1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f6ee861ae4d5c36a369b","publication_date":"2023-11-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec117660bc","original_id":"qr3mn6","tier":"B","category":"HACK_THEFT","title":"Stem account hijacked","summary":"The user's Steam account was hijacked, with the attacker changing the password and email and locking the account. They submitted a support ticket with proof of ownership and ask whether recovery is possible; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/qr3mn6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b09df8284507c5690bfb","publication_date":"2021-11-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-561893258a","original_id":"u63nj1","tier":"B","category":"HACK_THEFT","title":"Steam account suddenly got hacked please help!!","summary":"The user's Steam account was hacked, the account name was changed, and they cannot access Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/u63nj1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0913d3712961cbc92163","publication_date":"2022-04-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ebf8e5ed3","original_id":"2mmhsb","tier":"B","category":"HACK_THEFT","title":"Scammed, or, I Am An Idiot Please Learn From Me","summary":"The user lost about $200 worth of Dota items, including an Immortal Dragonclaw Hook, after being phished by a fake tournament site asking for Steam login and a Steam community identifier file. They plan to contact Steam Support but expect their request for item restoration to be refused; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2mmhsb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab79ecb103eee618fdf6","publication_date":"2014-11-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2eb7a2c4e8","original_id":"31u5y9","tier":"B","category":"HACK_THEFT","title":"Hacked","summary":"The user says they were hacked after clicking a malicious link disguised as chat software, which replaced steam.exe and exposed their information. They now cannot access Steam or Gmail without a proxy and suspect a keylogger, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/31u5y9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"36b1fdf376e9e683b38e","publication_date":"2015-04-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6eada7b25","original_id":"ppc_ho3ag3q","tier":"B","category":"RESTORE_REFUSED","title":"Unfortunately your items are likely gone. I don't think Steam Support will help you, either, with their [Item Restoratio","summary":"The user's items are likely gone, and the poster says Steam Support will not help because its Item Restoration Policy states Steam does not restore items that have left accounts. No direct Steam Support reply is quoted; only excerpts from the policy page are included.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/rdpjrf/_/ho3ag3q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"76ad01ad770b854496fa","publication_date":"2021-12-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a2c5ee0bf","original_id":"pp_ewug7","tier":"B","category":"BAN_NO_REASON","title":"Steam Account hijacking, then VAC ban - Ouch","summary":"The user's nephew's TF2 account was hijacked and items were stolen; Steam Support restored the items but later VAC banned the account for cheating after the hijack. Steam Support stonewalled and the VAC ban stood despite the user claiming the account was compromised.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/ewug7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"417d15e4a806a55d3eb2","publication_date":"2011-01-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-688f7bf524","original_id":"ppc_e9b6if1","tier":"B","category":"RESTORE_REFUSED","title":"Same. A Chinese hacker sold everything in my steam inventory on the marketplace and then laundered the steam credit to h","summary":"The user describes how their account was hacked, items sold on the marketplace, and credits laundered. Steam Support recovered the account and eventually restored the items after a month and a half, but refused to take action against the hacker's account visible in the marketplace history.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/9vacge/_/e9b6if1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4b7ac9fcb2e86364983e","publication_date":"2018-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-965364a461","original_id":"pp_34vtvh","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How do you get ANY support or help from Steam?","summary":"A user complains that their Steam account valued at $2,200 has been locked for 15 days after they triggered a self-lock due to suspicious activity notices. They provided a photograph of their NYS driver's license and credit card for identity verification, but have only received a canned response and no resolution.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/34vtvh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ba7c376ee12e7d9f4109","publication_date":"2015-05-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7e6e40ab7","original_id":"ppc_cnnszhy","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Ooh, I'll bite.  Let's compare Steam's support to one of their largest competitors, Origin.  \n\nSteam:  \n\n*  You have iss","summary":"The user rants that Steam Support takes weeks to send canned, often unrelated replies, refuses to reverse a VAC ban, and closes tickets without addressing the actual issue. No specific Steam Support reply is actually quoted.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/2sa9c3/_/cnnszhy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f492d57ecc302cd3fd69","publication_date":"2015-01-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-408a7a9d60","original_id":"ppc_nl02zj4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I've also ran into this issue and got zero acknowledgement from steam with support ticket, closed with generic message s","summary":"A user describes getting no acknowledgement from Steam Support on a ticket, which was closed with a generic message stating the process is automated and they cannot help.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1odxt73/_/nl02zj4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e0a2b24dfd1cf5faf94","publication_date":"2025-10-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cb8eff51c","original_id":"pp_1ldrha8","tier":"B","category":"RESTORE_REFUSED","title":"My Steam account being Hijacked without any email verification please help me","summary":"A user describes how their Steam account was hijacked in May 2025, resulting in ~$60 USD (RM283) of wallet funds being spent on overpriced Dota 2 items. They state that Steam Support refused to refund the fraudulent market transactions, blamed phishing, and closed the tickets without properly investigating.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ldrha8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"244486be9dca0ef491ed","publication_date":"2025-06-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70ed015b36","original_id":"pp_1lalrp0","tier":"B","category":"BAN_NO_REASON","title":"Steam locked my account due to past access from Iran — I’ve moved to Uzbekistan but still got denied. What more can I do?","summary":"A user on Reddit describes how their Steam account was locked due to past access from Iran despite having moved to Uzbekistan, and states that Steam Support rejected their passport as insufficient proof of relocation.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1lalrp0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bab08028a92dbaf7d3f8","publication_date":"2025-06-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-746fc6f20c","original_id":"pp_3lp6pu","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My last chance","summary":"A user describes having their Steam account hacked and 200 EUR worth of skins stolen while waiting 6 days for a response from Steam Support, ultimately noting that the skins were lost.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3lp6pu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd2b7cbd41a89eeabebb","publication_date":"2015-09-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-558d9f6672","original_id":"pp_kg01bl","tier":"B","category":"HACK_THEFT","title":"Someone stole all of my items from my inventory","summary":"A user discovered that over $200 worth of valuable items and cosmetics were stolen from their inventory overnight. They reported the accounts involved and are asking the community for advice and help on what steps to take next.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/kg01bl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c7bcbb57e8738970b422","publication_date":"2020-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0ae6eb3c7","original_id":"pp_3fhhhx","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account hacked in the recent shenanigans, guy changed email. No reply from Steam.","summary":"The user's Steam account and email were hacked, and the attacker changed the credentials. The user submitted a support ticket within an hour but has received no reply from Steam Support after a week, despite having over $3000 in the account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3fhhhx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb0e69fa8fb47dc977bd","publication_date":"2015-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3739611fdb","original_id":"ppc_cuoesw0","tier":"B","category":"RECOVERY_HIJACK","title":"I reset my phone and, at the time, didnt realized I had saved my recovery code. I contacted Steam support asking for hel","summary":"The user lost access to their authenticator after resetting their phone and being unable to find their recovery code. Steam Support initially misunderstood the request, then told the user to create a new account, before the user ultimately found their recovery code themselves.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3jd20p/_/cuoesw0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a62a6332490506cc9fd5","publication_date":"2015-09-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0155419cc","original_id":"ppc_fja3myo","tier":"B","category":"RECOVERY_HIJACK","title":"Hello\n\nSome days ago i have a account alert \"This account may have been accessed by someone else.\"\n\n&#x200B;\n\nI cont","summary":"A user describes losing access to their high-level Steam account with extensive history, medals, and items after receiving an account alert. They state that Steam Support rejected their proof of ownership, specifically claiming the credit card provided was not the first one used on the account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/fbnefy/_/fja3myo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"471688664af6d81be677","publication_date":"2020-03-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b6e141044","original_id":"pp_j8x3jx","tier":"B","category":"RESTORE_REFUSED","title":"You Never Know....","summary":"A long-time Dota 2 player recounts falling victim to a trade scam where their account was accessed and valuable items accumulated over 8 years were traded away. The user notes that Steam's website states items will not be restored, and asks the community for advice.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/j8x3jx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"764e93d437621898433e","publication_date":"2020-10-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be3a9ee967","original_id":"pp_1upgwy","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account hacked need help","summary":"A user is asking for advice after their Steam account with 70 games and items worth $60-100 was hacked, and Steam Support has not responded to their ticket after 3 days.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1upgwy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e69443fa78f47f0d43a0","publication_date":"2014-01-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5efaca8e3","original_id":"ppc_i85q7z6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Oh really?\n\nHow come my support request not got answered? \n\nI followed it up twice, and never got a response.\n\nOn top of","summary":"A user complains on a public forum that their Steam Support request received no response after being followed up twice, noting they only got help from the community on Discord, Steam, and Reddit.","quote":"","source_url":"https://www.reddit.com/r/RogueCompany/comments/umo01i/_/i85q7z6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8de677fb860d6f5f0a73","publication_date":"2022-05-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a20b6317a","original_id":"1uy7a1z","tier":"B","category":"HACK_THEFT","title":"Manager Michael DM then account got problems.","summary":"The user was messaged by a fake \"Manager Michael\" and then found friends blocked and their profile removed. They secured the account by changing password/email, removing devices, and re-authenticating, and mention a removed game was returned when they went to Steam Support, but they do not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uy7a1z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b986d0aef68d0b598a78","publication_date":"2026-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68d7ec3ad1","original_id":"17a18qr","tier":"B","category":"API_KEY_THEFT","title":"r/steamsupport on Reddit: Steam api key","summary":"The user says their Steam account was hacked about two months ago, they regained access quickly, and they are now worried about whether their API key could be accessed or abused. There is no Steam Support reply quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/17a18qr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"484f2738333309f248e9","publication_date":"2023-10-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf22de4cce","original_id":"17h03ey","tier":"B","category":"HACK_THEFT","title":"How I got Scammed","summary":"User reports their phone number was removed, they were locked out of Steam and email, and after contacting support regained access days later; they claim €30,000 was lost to a hijacker and that Steam let the hijacker get away.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/17h03ey/","source_host":"www.reddit.com","source_status":"public_url","source_group":"619f117a169bc1ee69d8","publication_date":"2023-10-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1901040117","original_id":"15hwor5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Anybody knows what. happed to the steam support over the last years?","summary":"The user says their Steam account was hacked and CSGO skins were sold to buy an overpriced store skin despite 2FA. They claim Steam Support dismissed the issue and closed the ticket without restoring anything.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/15hwor5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e7c97ae76c7baa09681f","publication_date":"2023-08-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35fec92815","original_id":"1dwx58p","tier":"B","category":"HACK_THEFT","title":"r/SteamScams on Reddit: Really strange steam message","summary":"A user received a fake Steam Support message, interacted with the scammer, and later found their games uninstalled and profile picture changed after apparently logging into a scam site. The post includes advice to change passwords and contact Steam Support, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1dwx58p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9dee103b38196f828a5b","publication_date":"2024-07-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9552fbb328","original_id":"12xb3p9","tier":"B","category":"HACK_THEFT","title":"Mein Steam-Konto wurde gehackt. Wie lange dauert es, es ...","summary":"The user's Steam account was hacked: password and email were changed, and Steam Guard and phone number were removed. They opened a support ticket on 24/04/2023 but received no response; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/12xb3p9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b061ee90d46c3e53178d","publication_date":"2023-04-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1af991b1d9","original_id":"405o37","tier":"B","category":"HACK_THEFT","title":"Account is trying to be stolen","summary":"The user discovered someone was trying to access their Steam account, had locked it, attempted password resets, and opened a support ticket to change the linked email to a Russian address. The user opened their own ticket, but the attacker reportedly closed it and reopened theirs; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/405o37/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bee70e43d8a02ae627b1","publication_date":"2016-01-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0025c19646","original_id":"1kkwp9i","tier":"B","category":"HACK_THEFT","title":"r/jeuxvideo on Reddit: Any tips on getting back a stolen Steam account?","summary":"The user's Steam account was stolen and they ask for advice on contacting Steam Support. Commenters describe procedures where Steam Support asks for payment card digits or game keys/email recovery, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/jeuxvideo/comments/1kkwp9i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e741c34ec5db68a08159","publication_date":"2025-05-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7971fd6c46","original_id":"1c7hnjo","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: Account got hacked. Around $7,000 worth of skins of mine traded to himself","summary":"The user reports a 10-year-old Steam account was hacked and about $7,000 in skins were traded away; they say Steam Support asked for screenshot proof and closed tickets without answering their questions.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1c7hnjo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"717823278e82bbf92408","publication_date":"2024-04-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2ffe9dd6f","original_id":"2h12vr","tier":"B","category":"RESTORE_REFUSED","title":"Serious problem with Steam support","summary":"The user's inventory was hijacked and items were stolen; Steam Support denied the restoration inquiry and said the user was responsible for preventing the theft, then later closed a new ticket without a reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2h12vr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f88f2c467f103f1ba33","publication_date":"2014-09-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53b9ec7b64","original_id":"iqqnir","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"losing my account","summary":"The user formatted their PC and now cannot log in because Steam asks for a code sent to an email they no longer remember. They say they cannot send a ticket or talk to Steam Support; the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/iqqnir/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a68ebbc70b99ee8604a4","publication_date":"2020-09-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a51a33110","original_id":"3di49l","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Cannot level compendium","summary":"The user cannot add funds or buy items for the Dota 2 compendium due to purchase/transaction errors, and says Steam Support is not responding. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3di49l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"549b455a58c597f6bdea","publication_date":"2015-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd48da7cee","original_id":"1ehc5g8","tier":"B","category":"RECOVERY_HIJACK","title":"Steam refuses to return my account to me : r/valve","summary":"The user says Steam refuses to return their account and rejected their proof of ownership even though it was listed in the Proving Ownership article. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1ehc5g8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b274494f4932a1ff36f9","publication_date":"2024-08-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-091faa0664","original_id":"1qy09so","tier":"B","category":"HACK_THEFT","title":"r/cybersecurity_help on Reddit: Help with steam account getting hacked/ compromised","summary":"The user reports their Steam account was compromised by someone using Cyrillic details, who also obtained their new debit card security code and spent money. No Steam Support reply is quoted; the post only describes the suspected hack.","quote":"","source_url":"https://www.reddit.com/r/cybersecurity_help/comments/1qy09so/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f59d8e2d6a939c1e227","publication_date":"2026-02-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a4e36fa71","original_id":"pozw8n","tier":"B","category":"BAN_NO_REASON","title":"Valve Anti-Cheat policy.","summary":"User's Steam account was hijacked through a fake login page and used to cheat in CS:GO, resulting in a VAC ban that also affects community servers. The post quotes Valve's VAC policy about account responsibility but does not include an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/pozw8n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab0e7734078a111dbe18","publication_date":"2021-09-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-323c064137","original_id":"27trr3","tier":"B","category":"HACK_THEFT","title":"CS:GO skins dissapeared from my inventory.","summary":"The user's CS:GO skins disappeared after a trade between their own accounts was accepted but the items did not appear in either inventory; they ask the community for help. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/27trr3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"246a2403e56285a00881","publication_date":"2014-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b33756b0a","original_id":"i8owdx","tier":"B","category":"BAN_NO_REASON","title":"Fix vac bans","summary":"The user complains about receiving a VAC ban after their account was hijacked despite using Steam security methods, and says they were blamed and could not get help. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/i8owdx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d38a3f366817689334e1","publication_date":"2020-08-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d42959f8cb","original_id":"2cv4u1","tier":"B","category":"HACK_THEFT","title":"Keeping your items safe - My Story","summary":"The user says a hijacked friend's account lured them into downloading a modified Mumble program, giving attackers remote access; the attackers traded valuable Dota 2 items and copied the .ssfn file to bypass Steam Guard. No Steam Support reply is quoted in the provided post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2cv4u1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ab93ec16a2957c12aef","publication_date":"2014-08-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5aa9e5fb98","original_id":"1e754wj","tier":"B","category":"HACK_THEFT","title":"r/gamesEcultura on Reddit: AJUDA! Mudaram o E-mail e Senha da minha conta na steam","summary":"The user says their Steam account email and password were changed and asks how to contact support or prove ownership. They mention that the support site only says to change the password and download antivirus, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/gamesEcultura/comments/1e754wj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4fb6b292bc7bf8a42dfe","publication_date":"2024-07-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b96cdcfb7e","original_id":"1rlp9ax","tier":"B","category":"RECOVERY_HIJACK","title":"r/oyun on Reddit: Steam hesap kurtarma","summary":"User is trying to recover an 11-year-old Steam account originally owned by their brother, but cannot log in and asked Steam Support to change the password. Support reportedly required an old BoaCompra/PagSeguro purchase receipt to verify ownership and said they could not help otherwise.","quote":"","source_url":"https://www.reddit.com/r/oyun/comments/1rlp9ax/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1813f36073dbfebdcfd4","publication_date":"2026-03-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0e3ec9569","original_id":"dyjum","tier":"B","category":"BAN_NO_REASON","title":"So a buddy of mine was VAC'd from MW2, no idea why, but then strange things started happening...","summary":"A user's friend was VAC banned from MW2 and other Steam services including Source Dedicated Server for an unknown reason. The post says he received only canned responses from Steam Support, without quoting any actual support reply.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/dyjum/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71ae92b384e9fd925eb3","publication_date":"2010-10-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b65ada248","original_id":"1twbsq5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I cannot gift my friend the Total War expansion Fall of the Samura. My friend lives in America from Canada","summary":"User cannot gift a Total War expansion to an American friend from Canada and says Steam Support gave an unhelpful 'nothing burger' reply without explaining the failed purchase. They want a refund or alternative payment but are stuck with Steam credit.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1twbsq5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2017046e40550508d350","publication_date":"2026-06-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6a0c30b9d","original_id":"1wtcund","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Trying to change email. Account compromised","summary":"The user reports their Steam account is compromised and that support tickets are automatically closed immediately after opening. They also cannot change their email/password due to errors, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wtcund/","source_host":"www.reddit.com","source_status":"public_url","source_group":"316ee44e696f72763338","publication_date":"2026-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1971fd006","original_id":"1wmrp01","tier":"B","category":"HACK_THEFT","title":"I fell into a faceit phishing attack and dk what to do??","summary":"The user fell for a Faceit phishing attack, scanned a QR code on a fake website, and now suspects their Steam account is compromised, seeing a connection from the Czech Republic and being unable to log in on their PC. The post contains no quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wmrp01/","source_host":"www.reddit.com","source_status":"public_url","source_group":"736c1e936ce52ff42d5e","publication_date":"2026-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23bef159da","original_id":"1uc5mbq","tier":"B","category":"HACK_THEFT","title":"Multi account compromise.","summary":"The user describes a multi-account compromise via malware, cookie/token hijacking, and scammers impersonating Steam Support to demand item transfers. The post is advice on recovery steps and contains no actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uc5mbq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8bf29afc0605fa1c834","publication_date":"2026-06-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05a634aa3b","original_id":"1si1sqf","tier":"B","category":"HACK_THEFT","title":"Hacked with steam authenicator and all my items were sold! What to do","summary":"The user reports their Steam account was hacked, all CS2 items were sold, and unauthorized purchases were made using the account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1si1sqf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e62e30dc186dbee8a2c","publication_date":"2026-04-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfdf1ffe2e","original_id":"1sek1ny","tier":"B","category":"HACK_THEFT","title":"Steam account was hacked and I think the my account was deleted. Can steam recover the account?","summary":"The user fell for a Steam Support impersonation scam, and the scammer changed the account email and password. Their dad contacted Steam Support, and the account being under his Steam Family is mentioned as proof, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sek1ny/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da8b4e22ace1bb25e52a","publication_date":"2026-04-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1392001fc9","original_id":"1wxs6un","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Repeated Steam Guard login notifications, but no approval screen appears in the app","summary":"The user reports repeated Steam Guard login notifications with no approval screen, changed their password, signed out all devices, and contacted Steam Support but has not received a reply yet. No Steam Support quote is included.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wxs6un/","source_host":"www.reddit.com","source_status":"public_url","source_group":"739e69769a66c84be306","publication_date":"2026-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a69f83507b","original_id":"1wurhqj","tier":"B","category":"BAN_NO_REASON","title":"Got my account banned for “fraudulent activity”","summary":"The user returned a Steam Machine, the package was lost in transit, they received a refund, and later their Steam account was banned for fraudulent activity. The post does not include any quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wurhqj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"586690c10c4f12bbcb5b","publication_date":"2026-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8122dc1c0a","original_id":"1wsfi9d","tier":"B","category":"HACK_THEFT","title":"I don’t know if this is the right sub category","summary":"User had a Steam account alert and contacted Steam Support, which reset their password; they ask whether anything else is needed while waiting for the alert to pass. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wsfi9d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a9f4e86c91f874f8de3","publication_date":"2026-09-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c44034516","original_id":"1vzotme","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam isn't letting me change my region..","summary":"The user is trying to change their Steam account region to Iraq and says Steam Support keeps responding with canned/AI-like messages claiming their card is unsuitable and suggesting another card, despite providing residency proof and trying multiple cards. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vzotme/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a4f6228a4402e1578410","publication_date":"2026-08-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c4e5145d9","original_id":"1gvsami","tier":"B","category":"HACK_THEFT","title":"Pls help","summary":"The user's Steam account was stolen, and they are using Steam Support to recover access. Support asked for the last four digits of their credit card, the card owner's name, and the place of their last purchase; the user is asking whether this is safe.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gvsami/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e2f0bfd64654a3810d17","publication_date":"2024-11-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-920e4caf80","original_id":"ypwn66","tier":"B","category":"HACK_THEFT","title":"valve fraud moderator scam","summary":"User was contacted on Discord by a scammer impersonating a Valve fraud moderator and sent screenshots including their Steam login before realizing it was a scam. They ask whether their Steam account is at risk; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/ypwn66/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a0a921bffb3a68305a3b","publication_date":"2022-11-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5e5673c35","original_id":"y1eb6b","tier":"B","category":"HACK_THEFT","title":"i got \"accidentaly\" reported for illegal purchasing","summary":"The user was targeted by Discord scammers impersonating Steam Support, who asked for purchase history, had them log out of all Steam accounts, and tried to get them to buy Steam gift cards. Afterward, the user could not log in to their account; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/y1eb6b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"179216a47dd55d3979fe","publication_date":"2022-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-668b9d0165","original_id":"uu363k","tier":"B","category":"HACK_THEFT","title":"I need help","summary":"The user was scammed by someone posing as a Steam moderator on Discord, gave the attacker account access, and the account was then locked and altered except for the mobile number. The user contacted Steam Support with chat logs, but the post does not include any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/uu363k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34489766991fb8dd956c","publication_date":"2022-05-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12a8bd7647","original_id":"u78mnj","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Account Scam On Discord","summary":"User was targeted on Discord by a scammer impersonating Steam Support/Moderator who claimed the account was accidentally reported and tried to obtain purchase history and an email recovery code to hijack the account. The user recognized the scam and warned others; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/u78mnj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1da692eb0eaf974cc1eb","publication_date":"2022-04-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1631ac61bc","original_id":"1on866f","tier":"B","category":"HACK_THEFT","title":"I was scammed, and the scammer keeps messaging me, pretending like he wants to give my stuff back.","summary":"The user was scammed by someone impersonating a Discord moderator and later kept receiving messages from trade-banned accounts claiming to refund them. The user reported/blocked the accounts and sent a Steam support ticket asking how the scammer keeps messaging, but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1on866f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7411c5daa2e15163bc8f","publication_date":"2025-11-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77fde18f3b","original_id":"xa72gx","tier":"B","category":"HACK_THEFT","title":"Got scammed today but got a ticket","summary":"User says they fell for a scam, froze everything, contacted Steam Support, and got a ticket; they ask how long it will take and note no money was lost. The post does not include any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/xa72gx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"af3a488af1f2afd3367f","publication_date":"2022-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1af105d0f8","original_id":"trwwe1","tier":"B","category":"HACK_THEFT","title":"so I'm locked out of my account","summary":"The user is locked out of their Steam account and suspects they are being scammed. They have contacted Steam Support but have not quoted any reply yet.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/trwwe1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da745ac881eb7224ae3f","publication_date":"2022-03-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4871587e08","original_id":"syqg67","tier":"B","category":"API_KEY_THEFT","title":"Is this a scam?","summary":"The user was warned that a fake server called Fastpath steals Steam auth tickets and panicked after finding it in their history. They later resolved it by joining a legitimate server; no Steam Support reply is present.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/syqg67/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2076b6ff3c7818be99f5","publication_date":"2022-02-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-973a3bab24","original_id":"1j3ttde","tier":"B","category":"HACK_THEFT","title":"I was hacked after I logged into a 20$ gift card website (dumb i know). Someone from Berlin, Germany had access to my account, I was able to change the email, add a phone number to account, change the","summary":"The user was hacked after logging into a $20 gift card website; someone from Berlin accessed the Steam account and changed the email and phone number. They think they recovered the account and also requested account deletion, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1j3ttde/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a2ab0ce1545b0290afd","publication_date":"2025-03-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e2755969a","original_id":"z2d9vs","tier":"B","category":"HACK_THEFT","title":"Hey there having little trouble","summary":"The user says they were scammed by some accounts, contacted Steam Support, received a response, replied, and has not heard back yet. The scammer claimed the account was deleted, but the user says it still exists.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/z2d9vs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a78fc6cd7da389efe93","publication_date":"2022-11-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-470e1aba6a","original_id":"v4as4o","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Scammed and can’t get the account back.","summary":"The user's friend fell for a Discord scam and created a secondary Steam account using the email tied to his main account, leaving him unable to recover the main account. He submitted 2-3 Steam Support tickets and reportedly received no response after four days.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/v4as4o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b963415acf556f698693","publication_date":"2022-06-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9214455ff0","original_id":"3tkv8t","tier":"B","category":"HACK_THEFT","title":"Unauthorized Purchases Made From Account Using Steam Wallet Funds","summary":"The user reports their Steam account was accessed from Russia and Steam Wallet funds were used to buy two games as gifts sent to an unknown user. No Steam Support reply is quoted; the post only describes the incident and the user's password changes.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3tkv8t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"53974654c1f1091bd742","publication_date":"2015-11-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e66497932","original_id":"3rqo79","tier":"B","category":"HACK_THEFT","title":"How long does steam support take to reply?","summary":"The user reports that their Steam items were stolen on Nov 1 and asks how long Steam Support usually takes to reply after 5 days. No Steam Support reply or outcome is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3rqo79/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55502b4d16eb9ccd745a","publication_date":"2015-11-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b249a0e5a8","original_id":"3pcrcb","tier":"B","category":"HACK_THEFT","title":"Help.My Steam account got hacked/stolen/hijacked","summary":"The user reports their Steam account was hacked/hijacked around October 2015 and fears their inventory will be lost once the trade ban lifts. They say Steam Support had not replied after two days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3pcrcb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72dbc79b6af1055aee51","publication_date":"2015-10-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c90695123","original_id":"3m4llx","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account restrictions not be lifted after removing the charge backs","summary":"The user's Steam account was restricted after two mistaken chargebacks, which the card company removed. Steam Support's alert said the restriction would be lifted once the chargebacks were removed, but the ban remains and the user's ticket has received no response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3m4llx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"12bfff19ec3d4192451f","publication_date":"2015-09-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8cee4a22ed","original_id":"3kf3vj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"So how long does it take for Steam Support to Answer?","summary":"User's Steam account was hacked, their skins were sold, and the account became locked after recovery. They submitted tickets with ownership proof but received no response from Steam Support for almost two weeks.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3kf3vj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de4555420f799d27e1db","publication_date":"2015-09-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-542100080c","original_id":"5hwvl9","tier":"B","category":"HACK_THEFT","title":"Account has been hijacked & need help with my support ticket","summary":"The user's Steam account was stolen, and after providing ownership proof, Steam Support helped them regain access and change the password. The account was then hijacked again, and the user cannot open another support ticket because one remains open.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/5hwvl9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b432f23f214b6755556","publication_date":"2016-12-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-136b068894","original_id":"58teec","tier":"B","category":"BAN_NO_REASON","title":"Vac ban timer just reset to 0 days and all my accounts are banned","summary":"The user reports that a years-old CS:GO VAC ban timer reset to 0 days and that two other accounts were game-banned, leaving them confused and unable to contact Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/58teec/","source_host":"www.reddit.com","source_status":"public_url","source_group":"26c31bf967a521e92bd6","publication_date":"2016-10-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82e539948e","original_id":"4ysza7","tier":"B","category":"HACK_THEFT","title":"Account Hijacked and Stolen. Please help me report it as stolen so I can hear back faster.","summary":"The user's Steam account was hijacked/stolen, and they asked others to report it as stolen to speed up Steam Support. In an edit, they said the account was recovered and that Steam responded extremely quickly with lots of communication.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/4ysza7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f3329598e8cb6426528","publication_date":"2016-08-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41ec6fcd36","original_id":"49yhov","tier":"B","category":"BAN_NO_REASON","title":"I didn't think I'd ever say this.. but after 3 months, Steam support has unlocked my account.","summary":"The user's Steam account was locked in December 2015 for alleged TF2/CSGO item scamming, which they denied. After three months and many tickets/bot responses, Steam Support unlocked the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/49yhov/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cc2f8be9067347447d28","publication_date":"2016-03-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f14a25898a","original_id":"47due2","tier":"B","category":"RECOVERY_HIJACK","title":"Need some assistance with a hijacked account.","summary":"The user's Steam account was hijacked and the attacker changed the password, email, and phone number. Steam Support indicated the user needed first Steam purchase information as proof, which the user cannot provide; no direct Support quote is included.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/47due2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b2fe8a7f4264d3fddf37","publication_date":"2016-02-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2cc2bc0344","original_id":"je2htc","tier":"B","category":"HACK_THEFT","title":"Account hacked and unable to recover.","summary":"The user's Steam account was hacked and their email, phone number, and Steam Guard were removed, leaving them unable to recover the account through Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/je2htc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6b16eb65a47bd04c8c04","publication_date":"2020-10-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0471633ce","original_id":"ix3jkn","tier":"B","category":"HACK_THEFT","title":"I got Hacked (Need Help)","summary":"The user says their Steam account was recently hacked and they cannot reset the password/email or contact Steam Support because of a captcha issue. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ix3jkn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dda12bcc1043b2542a42","publication_date":"2020-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-046be16aa9","original_id":"ig4bxd","tier":"B","category":"HACK_THEFT","title":"i need help please ?","summary":"The user’s Steam account was hacked after they entered credentials through a phishing link, and their email/password were changed. They are asking whether old payment-card information can help them recover the account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ig4bxd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cffe7277295bcbf04ea4","publication_date":"2020-08-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88ea4dbc1a","original_id":"h0jork","tier":"B","category":"HACK_THEFT","title":"Steam account hacked ??","summary":"User reports their Steam account was hacked, with email and password changed, and says Steam's recovery flow keeps requiring the now-changed account details. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/h0jork/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c4d7468a56b635706e4","publication_date":"2020-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b8696466a","original_id":"gs1y6y","tier":"B","category":"HACK_THEFT","title":"Account of 9 years has been compromised and is going to permanently banned.","summary":"The user reports that their 9-year-old Steam account was compromised, wallet funds were stolen despite Steam Guard, and the account was permanently banned with a notice saying it is non-negotiable and support cannot reverse it. They have contacted Steam Support and are asking for similar stories.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/gs1y6y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"138c57b79dcefb6e7354","publication_date":"2020-05-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18dc9d6e53","original_id":"gnkgsl","tier":"B","category":"HACK_THEFT","title":"Best Online Support I have used","summary":"User was locked out after authenticating on a free skin website that changed their phone number, password, and email. Steam Support restored account access within three hours, and nothing was stolen.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/gnkgsl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"536fcc18236ad19457a5","publication_date":"2020-05-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e029ed7baf","original_id":"g0d3cd","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support not responding to gift problem","summary":"The user contacted Steam Support about a gift problem and says Steam Support has not responded, risking missing a sale deadline. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/g0d3cd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5772f3732fed2955e253","publication_date":"2020-04-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac9ed204be","original_id":"fynypa","tier":"B","category":"BAN_NO_REASON","title":"Steam banned me for spam and I don’t even contact anyone.","summary":"The user was permanently community banned for spam without explanation after changing their profile name once. They contacted Steam Support but received no response after four days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fynypa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb3b5da5d11b16da15c6","publication_date":"2020-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1669c16ffb","original_id":"fpnmbp","tier":"B","category":"RECOVERY_HIJACK","title":"Im locked out of my steam account","summary":"The user is locked out of their Steam account even after a successful password reset and cannot access Steam Support because login is required. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fpnmbp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5dceb83e2bd3d52e69e5","publication_date":"2020-03-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8867ed9378","original_id":"fp8al5","tier":"B","category":"HACK_THEFT","title":"My Steam account was stolen","summary":"The user's Steam account was stolen by a hijacker who had personal account information, and the user waited several days for Steam Support. The post updates that the account was fully recovered after about five stressful days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fp8al5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1cb3eaea54da70809c71","publication_date":"2020-03-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a47a00eb8f","original_id":"rt2p5b","tier":"B","category":"HACK_THEFT","title":"Steam account changed Password, email, and locked my account","summary":"The user reports their Steam account was compromised: password and email were changed and the account was locked. They say they cannot find a way to reach Steam Support, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/rt2p5b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f628ef94808db105748e","publication_date":"2021-12-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2dde53a23","original_id":"qkid1x","tier":"B","category":"HACK_THEFT","title":"sleep deprived and fell for a scam","summary":"The user fell for a scam that changed their account email and password, though they say no money was stolen. They sent a Steam Support ticket and are asking how long recovery usually takes; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/qkid1x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e99a44ee4fd5646e7040","publication_date":"2021-11-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d85d3ac730","original_id":"qgp8kj","tier":"B","category":"HACK_THEFT","title":"My account was stolen and the account email and password was changed","summary":"The user's Steam account was stolen after a Discord scam, with the email and password changed, and they could not contact support through the website because login was required. They later got in contact with Steam Support and said everything went well.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/qgp8kj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0adb45cc06c6d54727d4","publication_date":"2021-10-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f9ac78237","original_id":"qduipx","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Unable to access account","summary":"The user cannot log in because their password is reportedly incorrect, and Steam Self-Recovery says additional security verification is required and to contact Steam Support. They contacted Steam Support but had not received a response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/qduipx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7bb64e97d8effad05397","publication_date":"2021-10-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f65870377","original_id":"qbqey0","tier":"B","category":"HACK_THEFT","title":"Lost some items after falling for the Free Discord Nitro phishing scam. Can I get them back?","summary":"The user fell for a Free Discord Nitro phishing scam, had their Steam account compromised, recovered it the same day with Steam Support's help, and later found Rocket League items missing. They ask whether Steam Support can restore the items and where to request help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/qbqey0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"857fae494f4c178207c6","publication_date":"2021-10-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3f18fe297","original_id":"pztg35","tier":"B","category":"HACK_THEFT","title":"I fell for the fake report scam","summary":"The user fell for a fake report scam, was locked out of their Steam account, and sent Steam Support proof of ownership. They later edited the post to say Steam Support restored the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/pztg35/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fdd90fc9d43db0550b94","publication_date":"2021-10-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c3b53b6a2","original_id":"py0c8b","tier":"B","category":"HACK_THEFT","title":"I fell for a \"false report\" scam","summary":"The user fell for a fake Steam support scam after being told their account was falsely reported; the scammer asked for a $100 gift card code to \"validate\" the account, and now the user cannot access their account. They opened a Steam Support ticket but have not received a response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/py0c8b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3fdcb62f629180339d83","publication_date":"2021-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50ab2b7f17","original_id":"on03ur","tier":"B","category":"HACK_THEFT","title":"I stupidly gave away my account to a scammer.","summary":"The user gave their Steam account and Steam Guard to a scammer, later found the account still had their items and games, and asked how to contact Steam Support. They edited the post to say they got the account back; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/on03ur/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55eaef4dd7d71615b348","publication_date":"2021-07-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a52873aa79","original_id":"msyf6n","tier":"B","category":"HACK_THEFT","title":"Account hacked and email changed","summary":"The user fell for a Discord bot scam, lost access to their Steam account, and had their email changed. They contacted Steam Support and are asking how long recovery usually takes; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/msyf6n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1987ce42c055e37197bf","publication_date":"2021-04-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a3f8c0e1f","original_id":"mfjfkm","tier":"B","category":"HACK_THEFT","title":"I think my steam account was stolen/is unreachable now for practically no reason","summary":"The user was contacted by someone impersonating Steam Support, followed instructions that included providing an email code, and then lost access after the account email was changed. The scammer demanded $100 in Bitcoin to 'unban' the account; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/mfjfkm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8aad68be83ef9c4ee618","publication_date":"2021-03-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-129bccd64a","original_id":"774opr","tier":"B","category":"HACK_THEFT","title":"Friend added funds to my steam via PayPal, and has now marked it as an unauthorized purchase after I had bought several items with the money.","summary":"The user's friend added $50 to their Steam account via PayPal and later reported it as unauthorized; PayPal opened a dispute with Valve and the Steam account is locked pending resolution. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/774opr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f6e7cf4035a85e03b6a","publication_date":"2017-10-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b491f0004a","original_id":"1gc9ccl","tier":"B","category":"HACK_THEFT","title":"Email changed on steam account","summary":"The user's Steam account email and password were changed without authorization. After sending a support ticket and attempting recovery, they logged in to a recovered account with a '1' appended to the username and an empty library; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gc9ccl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f9fce3fcff1454ad64c","publication_date":"2024-10-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e3bbcd3df","original_id":"17woj75","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Really steam? Ur support is useless","summary":"The user bought a game CD key and season pass, but the DLC did not work even though Steam said it was downloaded. Steam Support redirected them to game support and then closed the ticket after two ineffective methods without resolving the issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/17woj75/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2fcac37dadca15babadf","publication_date":"2023-11-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6f33a4aec","original_id":"179q7u7","tier":"B","category":"BAN_NO_REASON","title":"Community Ban for leaving a \"suspicious\" comment on a profile","summary":"The user was community-banned/restricted after leaving a comment on a profile, which was reported as a phishing scam. They submitted a Steam Support ticket with evidence and are asking about wait times and reinstatement; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/179q7u7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b887f19026647bb65240","publication_date":"2023-10-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd3a4ac4e9","original_id":"16zgh4g","tier":"B","category":"HACK_THEFT","title":"My steam account was hacked","summary":"The user reports that their Steam account was hacked and asks whether to unlink other linked accounts or use them to access account details. They say they contacted Steam Support, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/16zgh4g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"602740100e349b71edc3","publication_date":"2023-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e24434534","original_id":"14hcxp3","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account has been accessed by someone else","summary":"The user's Steam account was accessed by someone else and locked for suspicious activity. Steam Support asked them to provide a CS:S retail key from 2010 as proof of ownership, which the user no longer has.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14hcxp3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"def60c2fd819ee494cb3","publication_date":"2023-06-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b32976288a","original_id":"12gjppw","tier":"B","category":"RECOVERY_HIJACK","title":"Old steam account lost","summary":"The user lost access to an old Steam account after changing phones and losing the linked Yahoo email; Steam Support asked for a CD key or payment proof, but the user only used Paysafe and cannot provide it.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/12gjppw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e39fa1ff70704dc8c4d","publication_date":"2023-04-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34ce8d41c8","original_id":"120m6e2","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"i got falsely reported and lost all my skins.","summary":"The user says someone claiming to be Steam Support told them they had 12 scam reports and advised trading skins to trusted friends for an 8-day verification; the skins were lost and Steam Support has not responded. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/120m6e2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"655b5036ae2de0e7eb2d","publication_date":"2023-03-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-59361b539b","original_id":"10cdwr6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hi guys! I have a really big problem:","summary":"The user's email and Steam account were hacked, and the hacker linked the Steam account to a different email, preventing the user from changing the password. The user contacted Steam Support, but they are not responding.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/10cdwr6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3474d8bb9df7b3940437","publication_date":"2023-01-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-848fe10624","original_id":"1us1vvp","tier":"B","category":"RESTORE_REFUSED","title":"How do I talk to someone via Steam Support?","summary":"User wants to discuss a refund for Forza Horizon 6 after an automated rejection due to playtime and 14-day limits, and asks how to contact Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1us1vvp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1b1fc43307cba1703761","publication_date":"2026-07-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e6bb45ff8","original_id":"ejgpd2","tier":"B","category":"HACK_THEFT","title":"MY ACCOUNT HAS BEEN HIJACKED","summary":"The user's Steam account was hijacked, with the hacker changing the email, phone number, password, and disabling the authenticator. The user submitted a Steam Support form 40 hours ago but has received no response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ejgpd2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"196af2c2f3cdb9295510","publication_date":"2020-01-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac5431bf97","original_id":"18jv5ol","tier":"B","category":"BAN_NO_REASON","title":"There really needs to be a proper ban appeal process.","summary":"The user was banned from Dota, told the ban was an error and lifted, then later found they were banned from matchmaking. They contacted Steam Support, but support dismissed the concern and gave no explanation.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18jv5ol/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46cb0bf9241843e3deef","publication_date":"2023-12-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43f9da7774","original_id":"15yf40x","tier":"B","category":"HACK_THEFT","title":"Half of my items is missing","summary":"User returned after a two-month break to find more than half of their Steam inventory missing, including an Ogre Magi Arcana, and trading history failed to load. They contacted Steam Support but the post does not include any quoted reply from Valve.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/15yf40x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4a355f6573fa5ad89981","publication_date":"2023-08-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3faee5551","original_id":"944oak","tier":"B","category":"HACK_THEFT","title":"Steam account Hi-jacked/Stolen, But there is nothing I can do.","summary":"The user's Steam account was hijacked: their password was changed, phone and Steam Guard Mobile Authenticator were removed, and a Russian IP accessed the account. They found Steam Support's self-help instructions but did not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/944oak/","source_host":"www.reddit.com","source_status":"public_url","source_group":"980fa8d7b3844313bbb5","publication_date":"2018-08-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a545d6e19a","original_id":"8uvq9g","tier":"B","category":"HACK_THEFT","title":"Steam account stolen and no idea what I can do.","summary":"The user logged into a phishing site recommended by a former friend and immediately lost access to their Steam account after the login email was changed. They have not quoted any Steam Support reply and are asking what they can do.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/8uvq9g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f90c05cb124ee81e0e3","publication_date":"2018-06-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15126c5dd2","original_id":"l6dknh","tier":"B","category":"HACK_THEFT","title":"My friend got his account stolen","summary":"The user's friend had his Steam account stolen after adding someone who offered free games; his password and email were changed, and he contacted Steam Support. The post does not include any actual quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/l6dknh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32a3b0225f3ce346ae33","publication_date":"2021-01-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-188266ce3f","original_id":"l5c1ex","tier":"B","category":"HACK_THEFT","title":"My account was stolen","summary":"The user reports their Steam account was stolen, with the thief changing the password, name, email, and phone number. They are asking for recovery help and are concerned because a debit card was saved on the account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/l5c1ex/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f6483f51698df8bcbd42","publication_date":"2021-01-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b85d8836f0","original_id":"xt200v","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Having terrible experience with steam support, need advice on what can be done.","summary":"The user opened a Steam Support ticket about a Steam Deck address/shipping issue, but support delayed replies, gave inconsistent responses, closed duplicate requests, and still has not resolved the refund or order problem. No actual Steam Support quote is included in the post.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/xt200v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64a27eb29662132e5681","publication_date":"2022-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10a405ad98","original_id":"wdw40l","tier":"B","category":"HACK_THEFT","title":"Does Steam support usually take a long time to respond back?","summary":"The user's Steam account was hacked, and they contacted Steam Support and provided ownership verification. They are asking whether it is normal that support has taken a full day to respond after one reply.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/wdw40l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5997618651416e893d8e","publication_date":"2022-08-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1e3953e2d","original_id":"ppc_no6rgxo","tier":"B","category":"RESTORE_REFUSED","title":"It literally says on the Mannco site that they would never contact you through Steam or Discord. Sadly your items are go","summary":"The user lost items and was told Steam Support does not restore items because past users abused restoration to dupe items. No direct Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/1ots98a/_/no6rgxo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a50083646c28e381a96","publication_date":"2025-11-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e981f33bed","original_id":"pp_l4l76d","tier":"B","category":"BAN_NO_REASON","title":"Banned by a thief","summary":"The user's Steam account was stolen, later recovered, but it had VAC/patrol bans from the thief. They contacted Steam Support about removing the locks, but no actual Support reply is quoted; the user says support did not care or help.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/l4l76d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9d145c4c83b66a330a27","publication_date":"2021-01-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99c549ca8c","original_id":"pp_sysgor","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Locked out of account due to different name/DOB, can't bypass 2FA","summary":"A user is locked out of their Steam account because they lost 2FA access and their account details (name and date of birth) do not match their real information, while Steam Support has only sent canned responses refusing help.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/sysgor/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6cd35f2e199e616b5228","publication_date":"2022-02-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e15ba2373d","original_id":"ppc_ctwicoi","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My only experience with steam support was pretty dumb, this happened years ago but my account was hacked so I submitted","summary":"The user's Steam account was hacked, they submitted a ticket and got no response, then recovered the password through email. About a month later Steam Support blocked the account, forcing them to prove original ownership and leaving them without Steam for around two weeks.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3g8mwu/_/ctwicoi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ba54552e63bcc17ae27","publication_date":"2015-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26e907bbcc","original_id":"ppc_mxdvagu","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"At the beginning of this fucking year I out a support ticket in for my steam account since it asks for a verification em","summary":"The user describes submitting a support ticket at the beginning of the year regarding an account access issue, receiving only an automated delay notice after three months, and ultimately having the ticket closed without resolution after half a year.","quote":"","source_url":"https://www.reddit.com/r/thedivision/comments/1l9nd0l/_/mxdvagu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6532379ed579aa710294","publication_date":"2025-06-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-275d8b7396","original_id":"pp_3wad1r","tier":"B","category":"RESTORE_REFUSED","title":"Insanely disappointed in steam, need some help on how to proceed[long-ish]","summary":"A user describes losing their CS:GO inventory worth around $250 due to malware, and claims Steam Support refused to help because items were previously restored in 2011. The user mentions items briefly reappearing before vanishing again following a response from support.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3wad1r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c31ac8f4bf35d4e136e","publication_date":"2015-12-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea3a9ebfb6","original_id":"ppc_cpwi9sy","tier":"B","category":"BAN_NO_REASON","title":"[Question]: $1400 Inventory locked out of Steam  \n[Error Message]: This account appears to have been used for fraudulent","summary":"The user's Steam account with a $1400 inventory and $200 on CSGO Lounge was locked with a red fraud warning after they participated in trading involving high-priced Market listings following the CS:GO Katowice tournament. They opened a support ticket on March 17 and are awaiting a response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/30sw1t/_/cpwi9sy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f5904a6624cb8b2633b","publication_date":"2015-03-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-73a564a14b","original_id":"pp_1pnw147","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Well i have to come here after multiple bot replies with the same answer doing the same thing hopefully i can get help here this is a new ticket i made once again ticket number: 11022725","summary":"A user complains that Steam Support repeatedly sends automated copy-paste replies and fails to help them recover an old account linked to their ID verification, closing their inquiries without proper assistance.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1pnw147/","source_host":"www.reddit.com","source_status":"public_url","source_group":"79570bbfb5b9e961f126","publication_date":"2025-12-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44cfa26a11","original_id":"ppc_cpdjlpy","tier":"B","category":"HACK_THEFT","title":"You are not the only one who was hacked in this way. Steam can help you get your account back once you provide [proof of","summary":"The poster describes a Steam account hack after the user downloaded a file and says items will likely not be restored. No actual Steam Support reply is quoted; the text is forum advice about providing proof of ownership and cleaning malware.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2yw4gn/_/cpdjlpy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89e7c28b8eb35f50200a","publication_date":"2015-03-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa03d9a59f","original_id":"ppc_p42b3vx","tier":"B","category":"RECOVERY_HIJACK","title":"same thing happened to me. Guy hacked my account TWICE, the second time I even had steam authenticator set up. You would","summary":"A user recounts how their account was hacked twice, even with Steam Authenticator enabled, and support gave access to the hacker. The hacker also spent $10 from the steam wallet and triggered a VAC ban.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1vpqscg/_/p42b3vx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8addd0bbbafe1e3399aa","publication_date":"2026-08-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f91c948f3b","original_id":"pp_okmxs7","tier":"B","category":"RECOVERY_HIJACK","title":"Need help with steam.","summary":"The user’s Steam account was hijacked after an attacker purchased a cheap game, used the card as proof of ownership, and contacted Steam Support to remove the registered phone number; the attacker then added a mail.ru email. The user self-recovered the account and contacted Steam Support to remove the fraudulent purchase, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/okmxs7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7f354ec1f0fde743ff1a","publication_date":"2021-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f8e6e97e2","original_id":"ppc_d13kv2z","tier":"B","category":"SUPPORT_REMOVED_2FA","title":">Assuming cellphone companies here are shitty and is not going to facilitate to get my number back.\n\nNot sure why tha","summary":"The post discusses losing a phone and recovering access to a Steam account, with advice that Steam Support can be asked to remove the phone number if the original cannot be recovered. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4aczny/_/d13kv2z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a9e957ac609707bec5e9","publication_date":"2016-03-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7aff1b157e","original_id":"ppc_gmmm8ao","tier":"B","category":"SUPPORT_REMOVED_2FA","title":">My password stopped working, and when I tried to retrieve it didn't recognize neither my mail or my phone number.\n\nW","summary":"A user was locked out after password recovery no longer recognized their email or phone; a commenter says transaction ID and purchase screenshot are not proof of ownership and recounts that Steam Support asked for proof of ownership and disabled their 2FA within 48 hours after they supplied card info and a CD key. The post does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Terraria/comments/lf6cwb/_/gmmm8ao/","source_host":"www.reddit.com","source_status":"public_url","source_group":"776b46a1b6200f34c2f9","publication_date":"2021-02-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2628b6c42a","original_id":"ppc_nqzliyd","tier":"B","category":"RESTORE_REFUSED","title":"My account was stolen on nov 19.. 3 hour later already I locked and contacted with steam support next day they give back","summary":"A user recounts that their account was stolen on November 19 and recovered the next day by Steam Support, but their $2,000+ CS2 inventory and wallet balance were lost because support refused to restore the items.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1p7ojjt/_/nqzliyd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc930eb24a9fea9d25b1","publication_date":"2025-11-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b1019fb94","original_id":"pp_2iib7j","tier":"B","category":"BAN_NO_REASON","title":"Steam support is ridiculous","summary":"A user complains that their Steam account was locked for suspected fraudulent activity after their brother made unauthorized purchases using shared credit cards on file. The user's account restrictions prevented them from making small purchases, and the provided text cuts off while displaying a message draft.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2iib7j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1244259098018d56310e","publication_date":"2014-10-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ecd3b7b4f3","original_id":"pp_2f0kni","tier":"B","category":"HACK_THEFT","title":"My account has been \"Hijacked' and I'm running out of time","summary":"A user posts on a public forum describing how their account was hijacked while they were away, resulting in the loss of valuable inventory items. They are waiting for a response from Steam Support on their submitted tickets and are worried about further damage.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2f0kni/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b03750f4204882a759d1","publication_date":"2014-08-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00410e7be4","original_id":"ppc_hb7o4kh","tier":"B","category":"RESTORE_REFUSED","title":"I got scammed fucking today by this. Couple days ago got asked to join a tournament, I was actually suspicious and looke","summary":"The user describes being scammed out of $300 worth of items after joining a fake tournament. They express frustration that Steam Support refuses to help victims of scams.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/pfph4b/_/hb7o4kh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17f1c96228948f14ade0","publication_date":"2021-09-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1c888e36c","original_id":"ppc_c4jcwe9","tier":"B","category":"RECOVERY_HIJACK","title":"You can have a game that would work perfectly on its own, technically, but before you're *allowed* to run it, you have t","summary":"A user recounts how their Steam account was hijacked after receiving a password reset notice, and Steam Support refused to help recover the account despite the user providing various authentication details including credit card information.","quote":"","source_url":"https://www.reddit.com/r/gamernews/comments/t3aco/_/c4jcwe9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fd037112b005c2f598db","publication_date":"2012-05-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6145589b02","original_id":"ppc_dd59qfe","tier":"B","category":"BAN_NO_REASON","title":"Take my story with a grain of salt as it's just my experience, but I've never scammed anyone - and I have been trade ban","summary":"A user shares their personal experience of receiving a temporary trade ban and probation after using trade sites like Dota 2 Lounge, noting that Steam Support eventually replied with an automated message upholding the scamming accusation without addressing their concerns.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/5r8kp3/_/dd59qfe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"452438eb7a43c91aaec0","publication_date":"2017-01-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-84f85322e1","original_id":"pp_8tj0j0","tier":"B","category":"RECOVERY_HIJACK","title":"So my account was hijaked and idk what to do... :/","summary":"A Steam user describes getting locked out of their account after a hijacker changed their credentials, email, and removed the mobile authenticator, leading to a loop in the account recovery process.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/8tj0j0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3b5c146bbefb5839f1a","publication_date":"2018-06-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d0f5b59a3","original_id":"ppc_jnbfyog","tier":"B","category":"RECOVERY_HIJACK","title":"Fun fact, your friend will give you his account under false pretenses and he simply waits until you begin to buy games o","summary":"The user warns that a friend can give away their Steam account, wait until the recipient buys games and builds up the profile, then contact Steam Support as the original owner and falsely claim the recipient is a hacker. The post says Steam Support will return the account to the original owner, but it does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/143q561/_/jnbfyog/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6fc4deb4a3c02e0f6cf5","publication_date":"2023-06-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e394dab19c","original_id":"ppc_oxvz0tv","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"People glaze Steam support\n\nBut they let a guy hijack my account with nothing but my email and an extremely old card num","summary":"A user recounts how their Steam account was hijacked after support allegedly removed their 2FA, phone number, and reset the password despite the hacker failing to provide proper identification.","quote":"","source_url":"https://www.reddit.com/r/Grimdank/comments/1uwmfeg/_/oxvz0tv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6858596518abbadffa02","publication_date":"2026-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6ec8a551a","original_id":"ppc_ckxqjjv","tier":"B","category":"BAN_NO_REASON","title":"you are actually lucky mate... they issued me a permanent ban without a clear reason, only saying that im related to ite","summary":"A user complains that they received a permanent ban from Steam Support for alleged involvement in a trading scam, locking approximately $3000 in items. They state that multiple tickets submitted over a month have been ignored or rejected.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2hz9au/_/ckxqjjv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2de563e623ec1f4323f1","publication_date":"2014-10-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb58c8ad81","original_id":"pp_1gp8rn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"SteamGuard Issues","summary":"The user experienced an issue where Steam Guard emails failed to arrive after reinstalling the Steam client, locking them out of their games for three days starting June 16th. They submitted a support ticket on June 17th but received a generic copy-and-paste troubleshooting response that did not resolve the problem.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1gp8rn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f47f9c2c93d32f5bf023","publication_date":"2013-06-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e321e7dfd","original_id":"ppc_cfqilxv","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I've gotten two responses to my ticket.\n\nThey've both been generic form letters, one was very vague and brushed the issu","summary":"A user complains about receiving generic and unhelpful form letters from Steam Support regarding their ticket, describing it as the worst customer support they have dealt with.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/1z4q18/_/cfqilxv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c10ee08329fd1296c19","publication_date":"2014-02-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d4f48a1bb","original_id":"pp_4h0ze3","tier":"B","category":"RESTORE_REFUSED","title":"Steam Should Change Their Restoration Policy","summary":"A user complains that Steam Support restricted their account for suspected hijacking, but a hacker still managed to steal their inventory while the account was restricted and protected by Steam Guard. Steam Support subsequently refused to restore the items based on their no-restoration policy, prompting the user to argue that the policy should be changed.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4h0ze3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b55cd689b31f08471ba7","publication_date":"2016-04-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-581fc4aa30","original_id":"pp_3j401j","tier":"B","category":"RECOVERY_HIJACK","title":"Proof of Ownership","summary":"A user describes struggling to provide proof of ownership for account recovery because they only purchased digital games rather than physical copies with CD keys, and Steam Support keeps repeating the same requests while taking days to reply.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3j401j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72584509dca35af384da","publication_date":"2015-08-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9271ab4fb9","original_id":"ppc_oiqhj19","tier":"B","category":"RECOVERY_HIJACK","title":"Hi everyone,\n\nI’m currently stuck in a loop with Steam Support and I’m looking for advice on how to handle this.\n\nThe Si","summary":"A user describes their experience trying to recover a hijacked 13-year-old Steam account where support refused to accept identity proof and insisted on old receipts.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1s9h9tb/_/oiqhj19/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c0160702d329d659d433","publication_date":"2026-04-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6d1ac95e4","original_id":"ppc_oow0qks","tier":"B","category":"RECOVERY_HIJACK","title":"Thats how much I had spent on steam over \\~14 years. I lost access to the mail tied to my steam so i couldnt do 2fa to l","summary":"A user describes losing access to their 14-year-old Steam account after losing access to their linked email. They state that Valve support refused to transfer the account to a new email, claiming they could not verify ownership despite being provided with ID photos, PayPal receipts, and debit card information.","quote":"","source_url":"https://www.reddit.com/r/Battlefield6/comments/1tsjjxo/_/oow0qks/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7a75987122892a4f9a0","publication_date":"2026-05-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eab771e417","original_id":"ppc_hogyix1","tier":"B","category":"HACK_THEFT","title":"Mine was a bit off since like, I was logged in everything at like 5pm, got out of my PC and turned it off until 11pm, an","summary":"A user describes how their account was hacked while they were away from their PC, and paraphrases a quick response from Steam Support asking for proof of ownership and eventually helping them recover access.","quote":"","source_url":"https://www.reddit.com/r/GenshinHacked/comments/rfsqy6/_/hogyix1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00fce68d5e028bcb3ada","publication_date":"2021-12-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-383cf672bf","original_id":"pp_hqpunp","tier":"B","category":"RECOVERY_HIJACK","title":"Help with Steam account","summary":"The user was tricked by a scammer impersonating Steam Support via a contact on Discord or Steam DMs. The scammer convinced the user to hand over account details and screenshots of purchase history, leading to account suspension and a fraudulent demand for a $100 steam gift card to restore access.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/hqpunp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e8294edbabb119b7ddd","publication_date":"2020-07-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8e52eb594","original_id":"1inh0td","tier":"B","category":"RESTORE_REFUSED","title":"r/steamsupport on Reddit: Somebody made a purchase with my Wallet funds despite my account to all appearances NOT having been compromised","summary":"The user reports unauthorized Steam Wallet spending on in-game cosmetics despite no visible account compromise or 2FA prompt. They say Steam Support refused a refund because it would require taking funds from the seller's wallet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1inh0td/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d33949c3def2118f5f44","publication_date":"2025-02-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c8c7cea0f","original_id":"1gakem2","tier":"B","category":"API_KEY_THEFT","title":"r/SteamScams on Reddit: Question regarding api scam (steam support scam)","summary":"A user asks how a scammer accessed their friend's Steam account after a fake Steam Support API scam, noting no API keys were found after logging out all devices. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gakem2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14c07ff6a0295f59cfa2","publication_date":"2024-10-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa274ebfa6","original_id":"1gib20d","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"how to contact support without logging in?","summary":"The user's brother lost access to the email tied to his Steam account; they have the password but need an email code, and the Steam help flow loops without letting them contact support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gib20d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3f9385479b5bc73c63a","publication_date":"2024-11-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78ede3b497","original_id":"1ab6cfe","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"steam support is immediatly closing my support tickets","summary":"User reports that Steam Support immediately closed all four of their support tickets without any response. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ab6cfe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cef537aaead896d91199","publication_date":"2024-01-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a161be0108","original_id":"1vhqn7v","tier":"B","category":"API_KEY_THEFT","title":"Dota 2 needs the same 7-day post-trade cooldown as CS2 to kill the API-scam industry","summary":"The user says they fell victim to an API-key scam where their Dota 2 inventory was intercepted by a clone bot. They argue Dota 2 needs a CS2-style 7-day trade cooldown and mention Steam Support rarely responds fast enough, but they do not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1vhqn7v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34315b72048ce69bf378","publication_date":"2026-08-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3159a29c88","original_id":"12gdcwz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/SteamScams on Reddit: Usual time response from steam support","summary":"The user asks how long Steam Support usually takes to respond, saying they have waited 8 days and suspect it may be due to spamming help requests. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/12gdcwz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9871dda012a3f50792f","publication_date":"2023-04-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b93e25b6f5","original_id":"14mvyxl","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit - The heart of the internet","summary":"The user's Steam account was hijacked, with the email changed and phone number removed, and they are asking how to contact Steam to recover the original account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14mvyxl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2f46f746ff309906a02","publication_date":"2023-06-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a39dd6db15","original_id":"1iiaqhu","tier":"B","category":"API_KEY_THEFT","title":"Face it organizer scam","summary":"User recounts being scammed before via a skin trading site API key scam and warns about a new attempted Faceit organizer scam involving Discord and an account scan. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1iiaqhu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b81cbc8bb45110eae293","publication_date":"2025-02-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c735302254","original_id":"1gam81h","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Throne and Liberty - Steaam blocking purchases for no reason, support is no help.","summary":"The user reports being unable to buy in-game currency due to Steam error 1008, despite successful charges. Steam Support allegedly told them the system detected uncommon activity, advised trying later, did not know how long, and closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gam81h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cebf4705d712912538c7","publication_date":"2024-10-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eba4fbb3a8","original_id":"18rtp4s","tier":"B","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: Account Stolen, Steam doesn't believe I am the owner","summary":"The user says their Discord and email were hacked via malware, leading to their Steam account being stolen, and that Steam Support does not believe they are the owner. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/18rtp4s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"470e1d5e0c4bc8a37278","publication_date":"2023-12-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d52de66d03","original_id":"1bf0635","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: My steam account got hijacked, email changed and password","summary":"The user's Steam account was hijacked, with the email and password changed, and they found no account recovery email. No Steam Support reply is quoted; another commenter suggests using Steam Support login-issue options to create a ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bf0635/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5a7e8322ba2449511f1","publication_date":"2024-03-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27a1ecfe99","original_id":"1s8tdli","tier":"B","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: Guerra de hackers en el soporte de Steam","summary":"User recovered a compromised 2019 Steam account with original ownership proof and secured it with phone/2FA, but within 12 hours the phone number was removed by \"Steam Support.\" The quoted Steam Support message says it suspects unauthorized access, temporarily made the profile private, and asks the user to contact support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1s8tdli/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77c215b1f188abd9c866","publication_date":"2026-03-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fb02a9a81","original_id":"mgeuax","tier":"B","category":"BAN_NO_REASON","title":"After steam support gave me back my stolen account it got VAC-ed.","summary":"The user says Steam Support restored their stolen account, but it was then VAC-banned under Valve's zero-tolerance policy. No actual Steam Support reply is quoted; the user is frustrated that Valve will not flag stolen accounts or lift the ban.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/mgeuax/","source_host":"www.reddit.com","source_status":"public_url","source_group":"99deff4f2b320f3c7b15","publication_date":"2021-03-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45d6b4e477","original_id":"15mp6o7","tier":"B","category":"RESTORE_REFUSED","title":"r/SteamScams on Reddit: Can i recover items from a scam.","summary":"The user lost all their TF2 items to a scam and asks whether they can be recovered. The post states that Steam cannot restore items lost in scams due to policy, but this is not an actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/15mp6o7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a57105ff3dde803f9c01","publication_date":"2023-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03e60b1ef3","original_id":"12flyk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My Steam account has been hijacked.  Anyone else been through this?","summary":"The user's Steam account was hijacked after their Google account was compromised, and they submitted multiple Steam Support tickets. Steam Support asked for their full card number, then did not respond further and the tickets showed as closed.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/12flyk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3337e33d79e41e984e49","publication_date":"2012-11-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e16f399fe0","original_id":"2pm4tp","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Got limited for literally nothing, Steam Support refuses to help","summary":"The user's Steam account was limited after a purchase error and insufficient funds, and they say Steam Support did not help, did not respond to further messages, and closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2pm4tp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d3836acc7b11ad169095","publication_date":"2014-12-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eaf5c1f17c","original_id":"nul2g","tier":"B","category":"TRADE_REVERSAL","title":"Help ? A glitched trade? He got my items, but I didn't get his!","summary":"User traded 5 coal and Left 4 Dead for a 50% 1C golden coupon; the other user received the items, but the coupon did not appear in the user's inventory despite trade history showing receipt. The post contains no Steam Support reply; the user is asking the forum what happened before submitting to Steam.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/nul2g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac9225e6644a34fe1205","publication_date":"2011-12-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7108d905b6","original_id":"ec676e","tier":"B","category":"BAN_NO_REASON","title":"\"Due to high server load\" bug","summary":"The user received a 24-hour matchmaking cooldown after a finished match got stuck due to a server-load bug. They opened a Steam support ticket, but support reportedly said they could not tell whether the user left intentionally and that the cooldown would remain.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ec676e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dc46bfbec640f0da9337","publication_date":"2019-12-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7cfd7327a","original_id":"duodbv","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I haven't been able to access my steam account for years, Pls help!","summary":"The user lost their mobile and SIM with Steam Guard and has been unable to log in for almost two years despite still accessing their email. They contacted Valve support multiple times but received no replies.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/duodbv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"599862662b8fd072a796","publication_date":"2019-11-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7632699e2","original_id":"1rvluxy","tier":"B","category":"API_KEY_THEFT","title":"Steam Account Contested Account","summary":"The user's alternate Steam account holding high-value game items was taken over after a suspected malware/session-token compromise; the attacker changed the email and password and removed the mobile authenticator and phone number. The post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1rvluxy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d14e1369a102633204c0","publication_date":"2026-03-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06f2f4005f","original_id":"1eyjhu3","tier":"B","category":"HACK_THEFT","title":"Someone or something purchased community items via my Steam wallet.","summary":"The user reports unauthorized Steam wallet purchases of community items and subsequent sales of their items, despite having Steam Guard and no known account access. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eyjhu3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1998ac2aeaf1e6e8884","publication_date":"2024-08-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b61d763114","original_id":"hnpevh","tier":"B","category":"HACK_THEFT","title":"I tried Hellcase today and (maybe) got scammed","summary":"The user logged into a fake Hellcase scam site with their Steam account, then noticed their Steam profile was changed and they could not provide 2FA on the real Hellcase site. They contacted Hellcase support, not Steam Support, and no Steam/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/hnpevh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69d269cf157735947183","publication_date":"2020-07-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-388108e654","original_id":"167o4zo","tier":"B","category":"HACK_THEFT","title":"Does steam policy just make most of DOTA2 items worth less than 1 dollar? Did you buy new caches?","summary":"The user says their Steam account was stolen via a Steam Guard bypass, possibly at an internet cafe, and that DOTA2/CSGO items were sold on the market. They describe Steam policy as refusing to restore lost items or ban the hacker, but the post contains no actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/167o4zo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"037677b6f9ce7c3f1bc9","publication_date":"2023-09-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5f8fd1ae5","original_id":"owx0wl","tier":"B","category":"RESTORE_REFUSED","title":"I had my account compromised and all of my cosmetics stolen.","summary":"The user says their account was compromised and cosmetics were stolen despite Steam Authenticator and no trade holds/confirmations. They quote Steam Support as saying they do not recover items.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/owx0wl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3146b6fcede70d0b429a","publication_date":"2021-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d4354eb31","original_id":"13i8vrz","tier":"B","category":"HACK_THEFT","title":"r/valve on Reddit: Steam account hacked? email changed and no way to reset password","summary":"The user suspects their Steam account was hacked because their password no longer works and password reset sends a code to an unfamiliar email address. They mention having spent about £1000 on third-party FSX addons and ask whether the account has been hacked; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/13i8vrz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"428c15ce1634d9a26c23","publication_date":"2023-05-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-861987b4d7","original_id":"gpkx4i","tier":"B","category":"API_KEY_THEFT","title":"Transfered my items to my other Account and something gone wrong.","summary":"The user tried to transfer Dota 2 items from their main account to an old Steam account via trade offer, but the trade was canceled and a new offer was sent to an impersonator account with a similar name. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/gpkx4i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b68d8d975f17c13b9bb","publication_date":"2020-05-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27363a283d","original_id":"g6j9hb","tier":"B","category":"HACK_THEFT","title":"HELP! I keep getting messages in my email of a login attempt from China on my steam. Only my steamguard is keeping it from logging in. It says it has my correct username and password even though i alr","summary":"The user is receiving Steam login-attempt emails from China that include their correct username and password, but Steam Guard is blocking access. The quoted text is an automated Steam security alert, not a Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/g6j9hb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db28c96ed7c09357d09d","publication_date":"2020-04-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9cedcaa703","original_id":"pzy12","tier":"B","category":"BAN_NO_REASON","title":"Has anyone else been wrongly convicted and banned from playing a game online?","summary":"The user reports receiving a VAC ban in Dungeon Defenders for an alleged cheating infraction and believes it may be from an approved external auto-fire program. They complain about Steam's permanent-ban policy and treatment of banned customers, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/pzy12/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae76a2d96d59fcdfb17f","publication_date":"2012-02-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0e6534149","original_id":"1r8lf85","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support","summary":"The user is trying to recover a Steam account but no longer has access to the token or changed email. Steam asked for proof such as an old CD key or PSC code and did not accept Allegro purchase records/screenshots as proof, but no direct Steam Support quote is included.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1r8lf85/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e2de9f1ae027012e088","publication_date":"2026-02-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b12b1ef97e","original_id":"1wp9arf","tier":"B","category":"HACK_THEFT","title":"Xi-Ray","summary":"The user suspects their Steam account is compromised after trying to add a phone number and receiving the SMS code via a WhatsApp business account from Pakistan. No Steam Support reply is quoted or described beyond the user asking how to resolve it.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wp9arf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09b47da9872d119e9510","publication_date":"2026-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2927b123e6","original_id":"16yepgm","tier":"B","category":"RECOVERY_HIJACK","title":"Email was changed without proof, but to recover my email I need to prove","summary":"The user's Steam account email was changed to a Russian address without their authorization, and Steam Support asked for old CD keys and billing information to recover it. The user could not provide decade-old proof, so they locked the account and gave up on recovery.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/16yepgm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55e28fa0826417270df2","publication_date":"2023-10-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e3eb2405c","original_id":"11csdn0","tier":"B","category":"HACK_THEFT","title":"Discussion & AMA - My steam account was apart of the recent CSGO scandal, I lost all of my skins, and Steam wont help me.","summary":"The user says unauthorized marketplace transactions sold most of their CSGO inventory on 2/20/2023, discovered on 2/25, then changed their password and removed connected devices. They claim Steam Support gave the usual advice to change the password and said that was all they could do, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/11csdn0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6a6a65bee35b35a3b306","publication_date":"2023-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e10ce6446","original_id":"2lln92","tier":"B","category":"RESTORE_REFUSED","title":"Having trouble with steam support.","summary":"The user was scammed in a trade after trading a game for a Steam payment that defaulted, leaving them with nothing. Steam Support gave unhelpful replies and allegedly claimed no items were traded for the game, refusing to review the user's evidence.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2lln92/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d6b1c8c020f8a15fd75","publication_date":"2014-11-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79d374098d","original_id":"1x0rynw","tier":"B","category":"RECOVERY_HIJACK","title":"Am I able to restrict account recovery?","summary":"The user reports being hacked twice through Steam account recovery using their email and phone number, with the hacker requesting recovery and defacing their profile. They say Steam Support confirmed the same attack vector, but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x0rynw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b0349ea24a964aaa2315","publication_date":"2026-10-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd090efb8e","original_id":"1whs0vs","tier":"B","category":"HACK_THEFT","title":"I just got a bizzare scam attempt","summary":"The user received a Steam gift card QR-code scam message from a friend account and noticed the friend had been offline for 17 days. No Steam Support reply was quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1whs0vs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"febf444fbd239cabf417","publication_date":"2026-09-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-75c1dd7b2b","original_id":"1wfdk89","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I need help, pls","summary":"The user forgot their Steam password and lacks the Steam Guard code, and they cannot view Steam Support's reply because it requires logging in. No actual Steam Support quote is included.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wfdk89/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1f01bdecec5fe884e47","publication_date":"2026-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e7cdd43fd","original_id":"1vxhxdk","tier":"B","category":"HACK_THEFT","title":"My steam account has some strange things","summary":"The user was scammed while transferring skins, then their Steam account was locked for unauthorized access. They say supposed Support told them to buy a $200+ Rust skin to lift the ban and get a refund, which they refused; later their account logged out, profile picture and games were deleted, and Prime status was removed.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vxhxdk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77d00a7810f2aad51d32","publication_date":"2026-08-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3486273503","original_id":"1vvj9hz","tier":"B","category":"HACK_THEFT","title":"Does Steamsupport use Microsoft teams?","summary":"The user suspects a scam after someone reported them for stealing a Steam Market item and an alleged Steam Support contact asked them to investigate via Microsoft Teams and send purchase history. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vvj9hz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef437f65c87a4921c6f4","publication_date":"2026-08-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-73bc828d60","original_id":"1v5r3yp","tier":"B","category":"HACK_THEFT","title":"Steam VAC","summary":"The user recovered a Steam account that had been taken about a decade ago and found it VAC-banned on the same day it was hijacked. They ask whether proof of the hijack and email removal is enough to get the VAC ban removed; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v5r3yp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"342e102d9d11610f524c","publication_date":"2026-07-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35f11d12c5","original_id":"1u32o85","tier":"B","category":"HACK_THEFT","title":"Hacked by fake Steam Support - Chat Window opened on Steam PC App","summary":"The user was tricked by a fake Steam Support chat window opened inside the Steam app, and a hacker stole and sold CS2 skins worth a couple thousand. Steam Support reportedly said it does not verify accounts that way, that no one from Steam Support would contact them like that, and confirmed the account was hijacked, but the post does not provide a verbatim support quote.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u32o85/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97f424741d4f65cb6333","publication_date":"2026-06-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea5f4c51c3","original_id":"1tokxf7","tier":"B","category":"HACK_THEFT","title":"They added themselves on my account and sent themselves a game","summary":"The user's Steam account was taken over and the attacker used their money to buy a game and gift it to themselves. The user says multiple refund requests have not been acted on; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tokxf7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6ba3e1162e2e55984995","publication_date":"2026-05-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30d0588070","original_id":"1tl4226","tier":"B","category":"HACK_THEFT","title":"Hacker bypassed steam guard (account safe now i hope)","summary":"The user reports that hackers bypassed Steam Guard mobile verification and accessed their account from Kentucky and Russia; they changed the password and forced sign-out on all devices. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tl4226/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5715a85e1617bf98c55d","publication_date":"2026-05-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15e029dca4","original_id":"1tgfqy2","tier":"B","category":"HACK_THEFT","title":"Someon logged into my accout and gifted 90euros worth of games","summary":"The user's Steam account was accessed by someone who gifted about 90 euros worth of games. The user requested a refund, but Steam emailed that it could not refund the game because the other account had accepted the gift.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tgfqy2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25238b1f54a522c4bc86","publication_date":"2026-05-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7e70dfbb9","original_id":"1sb6et2","tier":"B","category":"HACK_THEFT","title":"Got scammed and currently don’t have access to my account","summary":"The user was tricked into a fake Faceit/Discord setup that captured their Steam Authenticator; attackers changed the account email and phone and now the user cannot change security settings. They contacted Steam Support but had not heard back yet.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sb6et2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"28813040cf3426c57472","publication_date":"2026-04-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d92281da6","original_id":"1wxkqen","tier":"B","category":"API_KEY_THEFT","title":"Recently scammed","summary":"The user was scammed via a fake Faceit link by people impersonating Steam employees, then changed their password/API key, deauthorized devices, and reversed the trade. They ask whether their inventory is safe after the 30-day trade block; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wxkqen/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc646ec3e962a14a0c24","publication_date":"2026-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07b5ac7662","original_id":"1wufsp0","tier":"B","category":"HACK_THEFT","title":"Steam security question after a phishing incident","summary":"The user entered Steam credentials and a Steam Guard code on a phishing site, then locked the account and opened a support ticket. They ask whether they can get the account back; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wufsp0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e584d7edf98adcea130","publication_date":"2026-09-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96ea61aff6","original_id":"1wn2k16","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Why are steam support / forum mods utterly useless?","summary":"The user reports months of harassment and doxxing by another Steam user; Steam mods found no issue, and Steam Support sent an automated message about how to report the user that the user says does not work.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wn2k16/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa808f571ebfb36fe189","publication_date":"2026-09-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33080d78b7","original_id":"1w4e2rk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No response on Aug 17th Amex chargeback issue in ~36 hours","summary":"The user submitted an Amex chargeback issue on Aug 17 and provided ample evidence, but has not heard from Steam Support in about 36 hours. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w4e2rk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9fe5b0f4cbd409d80019","publication_date":"2026-09-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e80d612910","original_id":"1x1qwqk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Works Tax Verification Delay","summary":"The user's Steamworks tax verification was rejected twice for a name mismatch; the third attempt has been pending for 20 days and their support ticket has had no response for 4 days. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x1qwqk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98e94a1f914151a2ba35","publication_date":"2026-10-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c11f584acd","original_id":"657xdv","tier":"B","category":"HACK_THEFT","title":"No Official Steam Support Email","summary":"User reports their Steam account was hacked after their phone was compromised, and a Field-Tested Bayonet Stained was traded away. They could not find an official Steam Support email and received no quoted support response.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/657xdv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d7218fc4f3f28c2d1dbb","publication_date":"2017-04-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fae38381c8","original_id":"lzeiij","tier":"B","category":"RESTORE_REFUSED","title":"Bought Prime Status while already having Prime Unlocked (accident)","summary":"The user accidentally bought Prime Status despite already having it unlocked and contacted Steam Support shortly after. Steam Support reportedly said they had more than 2 hours in the game and did not refund the purchase.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/lzeiij/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6bf5afcaac9c7f66069a","publication_date":"2021-03-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af7e6af679","original_id":"1fflyjx","tier":"B","category":"HACK_THEFT","title":"Steam unknown funds","summary":"The user received five unknown $50 Visa transactions that were added to their Steam wallet and contacted Steam Support, asking whether their account was hacked. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fflyjx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"43c20c341f62ad1facd0","publication_date":"2024-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4651e31593","original_id":"1euwmww","tier":"B","category":"HACK_THEFT","title":"I think i fell for one of those \"accidentally reported your account for fraud scams\"","summary":"The user fell for a Steam impersonation scam claiming they were accidentally reported for fraud and was directed to contact a Discord account named \"Mr Dilligent.\" They are now trying to reach Steam Support before their account is compromised; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1euwmww/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d256e5b030e4e537cdca","publication_date":"2024-08-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-221cea2253","original_id":"1ljhscy","tier":"B","category":"HACK_THEFT","title":"Possible Steam account breach?","summary":"The user reports a possible Steam account breach with unauthorized logins from Serbia/Russia and a Steam Guard approval they did not make, after other accounts were compromised. They contacted Steam Support, but the post does not include any quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ljhscy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f4f15f57183867be816","publication_date":"2025-06-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39ad865565","original_id":"xd5gx5","tier":"B","category":"HACK_THEFT","title":"My account got hacked without expecting","summary":"The user says their Steam account was hacked, the associated email was changed, and they cannot access their main account. They contacted Steam Support but the post does not include any quoted reply from Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/xd5gx5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e213ca3914e29fff843d","publication_date":"2022-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68160c3c88","original_id":"w77v5o","tier":"B","category":"RECOVERY_HIJACK","title":"How long does it take to recover a hijacked account","summary":"The user fell for a Steam phishing scam and lost control of their account, then contacted Spanish and English support with ownership proof. No Steam Support reply is quoted; the user says the Spanish ticket was closed and asks how long recovery may take.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/w77v5o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d6efa44c58fee393a4af","publication_date":"2022-07-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-21169164a9","original_id":"tgdh6c","tier":"B","category":"HACK_THEFT","title":"how much time steam support take to reach you ?","summary":"The user fell for a Discord report scam, had their Steam account compromised with email/password changed, and contacted Steam Support. They are asking how long Steam Support usually takes to respond; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/tgdh6c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e4125043bfcca58a4367","publication_date":"2022-03-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-165066ca8b","original_id":"sg1x0s","tier":"B","category":"HACK_THEFT","title":"Steam Account Hacked","summary":"The user reports that their Steam account was hacked and their email taken over. They mention contacting Steam Support, but the post does not include an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/sg1x0s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58b6cfd2b8620787b5f1","publication_date":"2022-01-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a98fc2b5e1","original_id":"xi4gx8","tier":"B","category":"HACK_THEFT","title":"My account was hacked and I need help recovering it","summary":"The user's Steam account was hacked after they fell for an 'I accidentally reported you' scam. They sent a Steam Support ticket 48 minutes ago and changed their password, and are asking how long recovery will take.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/xi4gx8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fdf9dacee21cab073ccb","publication_date":"2022-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5cafb1239","original_id":"vhjobj","tier":"B","category":"HACK_THEFT","title":"probaly scam","summary":"A user reports a suspected scam: someone claimed to have accidentally reported them for an illegal purchase, sent a picture of a Steam Support ticket, and told them to contact a supposed Steam Support employee on Discord to avoid losing the account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/vhjobj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"81e2529d8cd5c2bf8a09","publication_date":"2022-06-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-412769cf8d","original_id":"xdl29w","tier":"B","category":"HACK_THEFT","title":"Got locked out of my account by a scammer, what do I do?","summary":"The user was socially engineered by a fake Steam moderator on Discord, gave away account/phone/email details, and became locked out; they were asked to buy 100 Mann Co Keys. They have contacted Steam Support and are waiting for help, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/xdl29w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a8d79b51f0728dbb59a4","publication_date":"2022-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69dfcbfa87","original_id":"1bqhm8y","tier":"B","category":"HACK_THEFT","title":"Am I being scammed?","summary":"The user describes a suspicious friend request from someone claiming a knife was bought but not paid for, saying they and friends reported the user to Valve and telling them to email Steam. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1bqhm8y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec9a359767f90a454cec","publication_date":"2024-03-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb10dad915","original_id":"jac3ip","tier":"B","category":"API_KEY_THEFT","title":"Reposting my reply to what happened recently. cs go team vote scam","summary":"The user visited a phishing CS:GO team vote site and their Steam account began sending scam chats. Steam Support responded that the user might have malware and provided removal instructions, after which the issue appeared resolved.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/jac3ip/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ddbadafa9f64598c667","publication_date":"2020-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec99b3a772","original_id":"3yb0on","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"please help? lost account. I was locked out trying to set up steam auth code.","summary":"The user was locked out of their Steam account while trying to set up Steam Auth and is asking how long email support will take. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3yb0on/","source_host":"www.reddit.com","source_status":"public_url","source_group":"03f032157b3bbc71aae5","publication_date":"2015-12-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3699e946bd","original_id":"3y91ld","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account still locked from a theft months ago","summary":"The user's Steam account has been locked since a theft months ago; they say it is secured and they have tried to unlock it, but Steam Support has not responded for days. They ask whether they should create a new account to play Fallout 4.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3y91ld/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f945a950408fdaad19d6","publication_date":"2015-12-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba15f64990","original_id":"3vzam5","tier":"B","category":"RESTORE_REFUSED","title":"My inventory was hijacked again","summary":"The user's inventory was hijacked again, and Steam Support responded essentially that they will not restore the inventory because this happened before. The post does not include a verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3vzam5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98c6a83400c4c996ec40","publication_date":"2015-12-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-876f30196e","original_id":"3vkmo3","tier":"B","category":"BAN_NO_REASON","title":"Currently banned due to charge backs, however I can still play on Vac enabled servers, is this a bug?","summary":"User says their account is banned due to chargebacks, and that Steam Support claims the reversed funds have not been received yet. They can still play on VAC-enabled servers but cannot activate game keys or use the market.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3vkmo3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7b79f1a1dec41150151b","publication_date":"2015-12-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a00eb8306b","original_id":"3tjdy2","tier":"B","category":"RESTORE_REFUSED","title":"Recovered stolen account, but cant get items back.","summary":"The user recovered a stolen Steam account but cannot get the CS:GO items back because Steam Support reportedly said the user cannot prove they lacked control of the account when the trades occurred. Steam Support did not provide a verbatim quote in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3tjdy2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21593ceaf00b7670d2b0","publication_date":"2015-11-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ebde3838c1","original_id":"3oz2gb","tier":"B","category":"HACK_THEFT","title":"I think we can all agree Steam needs more support agents.","summary":"The user complains that Steam needs more support agents and proposes a way to restore account settings after an email/Steam account hijack. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3oz2gb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d472014d507785135a8","publication_date":"2015-10-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61ae33c306","original_id":"3ohak4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"2 Months later, Still waiting for a refund.","summary":"The user has been waiting two months for a refund and says they cannot use Steam Support because they do not receive the account verification email. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3ohak4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c08a7e43c188ae90f86","publication_date":"2015-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dac88c9d87","original_id":"3o476y","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Account Stolen, Ticket Submitted, No Reply in 37 days","summary":"The user's Steam account was stolen after a Teamspeak patch, and the hacker changed the email and password. They submitted a support ticket and received only an automated confirmation, with no actual Steam Support reply for 37 days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3o476y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1778fc5213865af8a11a","publication_date":"2015-10-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ac145844a","original_id":"3mtqlm","tier":"B","category":"HACK_THEFT","title":"Woke to to something interesting and need some help","summary":"User woke to find 287.50 RUB (~$4.57) added to their Steam wallet via a Steam Kiosk in Russia, despite no payment method or Steam Guard login alert. They contacted Steam Support to have the funds removed, but the post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3mtqlm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17839998c59a0416b268","publication_date":"2015-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7921b5e5f","original_id":"3mr0rt","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Support","summary":"The user says their Steam account was hacked and they have been waiting over 5 weeks for Steam Support to reply to their ticket. No Steam Support response is quoted; they report receiving no reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3mr0rt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c04f02b2623398e7efbc","publication_date":"2015-09-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba3ab04f4a","original_id":"3m1sir","tier":"B","category":"BAN_NO_REASON","title":"Removed trade ban","summary":"The user received a 10-year trade ban without explanation and sent multiple tickets over three months. Steam Support eventually replied that the ban was overzealous and removed it, reducing it to two weeks.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3m1sir/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8bc94933644d808ea56a","publication_date":"2015-09-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-470d49e799","original_id":"3lmmo0","tier":"B","category":"HACK_THEFT","title":"Keylogged, almost $4000 stolen from account, wondering if posting here would help speed the process.","summary":"The user says their account was keylogged and almost $4000 was stolen, and they submitted a Steam Support ticket nearly two weeks ago with no response. Steam Support has not replied or quoted anything in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3lmmo0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e1c9fb00f77ad40856ae","publication_date":"2015-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-474ec4d425","original_id":"3fm1ux","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Not receiving emails from submitting a ticket to support.","summary":"The user lost their account and items after falling for a scammer who obtained passwords; they changed passwords but are not receiving Steam Support emails and worry the scammer regained access to their email. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3fm1ux/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb18420a8becba0cc96e","publication_date":"2015-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-20f92c824a","original_id":"5jo7qi","tier":"B","category":"HACK_THEFT","title":"I need help with steam support","summary":"The user says their Steam account was hacked, with their friends list and username reset and all games deleted. They mention tweeting at the official Twitter account multiple times without a reply, but no Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/5jo7qi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7254c5ba203df22c4e81","publication_date":"2016-12-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd23e3be48","original_id":"5eezz0","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Steam Support bug?","summary":"The user lost their phone with Steam Guard Mobile Authenticator and the recovery code, contacted Steam Support, but now cannot load the support page to check for replies. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/5eezz0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72987e223479095b8ca6","publication_date":"2016-11-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8ddfc8b64","original_id":"5944cw","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Got restricted, am I allowed to open a new account?","summary":"The user's Steam account was restricted for fraud after a friend gave them an Arma 3 CD key bought with a stolen credit card. They asked Steam Support whether they can open a new account, but support ignored the question and kept sending subscriber-related replies; no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/5944cw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2476d399195c899357d1","publication_date":"2016-10-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e485e5186c","original_id":"576ypg","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support is useless, operated by bots or people that can't understand human language.","summary":"The user complains that Steam Support has been useless for an unresolved issue over three months, sending copy-paste responses and conflicting information. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/576ypg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b936afe57a9b019e516","publication_date":"2016-10-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efa095207d","original_id":"4jfub1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I cannot change my email!","summary":"The user cannot change their Steam email because Steam asks for a phone number ending in 8111, which appears invalid due to an unactivated SIM. They emailed Steam Support but have not received a response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/4jfub1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71e9a6f76f44b4691f0b","publication_date":"2016-05-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c14b3f60fa","original_id":"485c6c","tier":"B","category":"HACK_THEFT","title":"Recently locked out of my account like a child","summary":"The user reports being locked out after their Steam account was hacked: password and recovery email were changed, parental controls/PIN were set, and inventory is gone. They could not submit a support ticket due to login and site issues, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/485c6c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9ab3ea8636c59edf2d3","publication_date":"2016-02-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4fa52b33d","original_id":"47wvoh","tier":"B","category":"HACK_THEFT","title":"Account Hacked, after computer was compromised","summary":"The user reports that their Steam account was hacked after their computer was compromised, their email was changed, and they submitted a Steam Support ticket. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/47wvoh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a7c6d29255dd1af6431","publication_date":"2016-02-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd35b276ef","original_id":"47g8bj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Locked account","summary":"The user bought a Steam account, added $105, and says the original owner locked/hijacked the account and is trying to steal the money. Steam Support has not responded after five days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/47g8bj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9cc91e00a3c9edb3c3d9","publication_date":"2016-02-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5055ce39ba","original_id":"46dn7p","tier":"B","category":"BAN_NO_REASON","title":"Steam Support I need help","summary":"User's Steam account was restricted for alleged fraudulent activity after signing in from a different computer. They say Steam Support asked for the credit card used on the account, but it is expired and discarded, so they cannot recover the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/46dn7p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e11f7e3af56386a246b8","publication_date":"2016-02-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e026c8f490","original_id":"43lh13","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"PayPal to Steam Wallet","summary":"The user cannot transfer funds from PayPal to their Steam Wallet and gets an unexpected error every time. They submitted a Steam Support ticket but have not received any answer yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/43lh13/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c749e3bb1ec75120a828","publication_date":"2016-01-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36e366ee45","original_id":"437l01","tier":"B","category":"HACK_THEFT","title":"How to Respond Steam Support Alert","summary":"The user received a Steam Support alert about a CS:GO knife and then trade restrictions on three accounts after the item was traded. They ask what to write in a ticket to unlock the accounts and whether the items can be checked as frauded; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/437l01/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e14598addabe4a386947","publication_date":"2016-01-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb9bc917db","original_id":"41veog","tier":"B","category":"HACK_THEFT","title":"Account Recently Hijacked","summary":"The user's Steam account was recently hijacked, and they have submitted a support ticket but worry they lack sufficient proof of ownership to recover it. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/41veog/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db8fbe3df589e5b268ce","publication_date":"2016-01-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3192241c7","original_id":"41p651","tier":"B","category":"RECOVERY_HIJACK","title":"Account is locked out of community, store and VAC secured games because of recent hijack","summary":"The user was recently hijacked, recovered their account and items, but remains locked out of community, store, and VAC-secured games. They ask how long until Steam restores permissions, noting they provided extensive ownership proof in the original support thread.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/41p651/","source_host":"www.reddit.com","source_status":"public_url","source_group":"470b7eae789ec81fea52","publication_date":"2016-01-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c721094d2c","original_id":"3zm9j1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Stolen account and support ignore me","summary":"The user reports that their Steam account was stolen and that they contacted Steam Support on November 27. They say Steam Support has ignored them for about six weeks with no response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3zm9j1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4481864e669c22b34e57","publication_date":"2016-01-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31416c22bb","original_id":"kn5w0r","tier":"B","category":"HACK_THEFT","title":"Help. I've lost my account.","summary":"The user compromised their Steam account by entering account information on a fraudulent website, and the account email and password were changed. They cannot find a Steam Support ticket and are asking for help; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/kn5w0r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ffed8fbc242fe3d5a4f6","publication_date":"2020-12-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85b02bb9c4","original_id":"kh5mmw","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam guard code email not showing up.","summary":"The user cannot receive Steam Guard email codes even though password recovery emails arrive, and says they contacted Steam Support with no reply after 4 hours. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/kh5mmw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a7004aa62584f8a41420","publication_date":"2020-12-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c77fa123a1","original_id":"k172lt","tier":"B","category":"HACK_THEFT","title":"Old account Hacked recovery","summary":"The user is asking for help recovering their girlfriend's old Steam account, which was hijacked five years ago and had its email changed to a Yahoo address. They state there is no way to contact Steam Support and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/k172lt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1ed003cf66751a3947c8","publication_date":"2020-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-89ae927107","original_id":"jfri7q","tier":"B","category":"HACK_THEFT","title":"My account got hijacked and I have no idea what to do","summary":"The user's Steam account was hijacked through a phishing link that stole their credentials and changed the associated email. They tried Steam Support's recovery steps, but their old email was now linked to a different account with 0 games and 0 friends; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/jfri7q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"88931241008e391fc421","publication_date":"2020-10-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ee057395e","original_id":"i3va9q","tier":"B","category":"RECOVERY_HIJACK","title":"My experience with steam support so far.","summary":"The user lost their Steam account five years ago to someone who guessed the password, and the thief's email is invalid. Steam Support keeps demanding proof of gifted games/items and friends, which the user cannot provide, instead of resolving the hijacked account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/i3va9q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b4490b673a48f8776ceb","publication_date":"2020-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b5bb11c7d","original_id":"i246v5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam doesn't recognize my email or username","summary":"The user cannot reset their Steam password because Steam says their username/email does not exist, and they say Steam Support on Twitter is ignoring them. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/i246v5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fbf07082bd6bf68f14ed","publication_date":"2020-08-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eff10c9ab5","original_id":"hirtv7","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam friends can’t gift to my account :(","summary":"The user's family accounts cannot gift to their Steam account due to an unexpected purchase error. A cousin contacted Steam Support, but after two days there has been no reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/hirtv7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d4774b85ef6430bd7a9","publication_date":"2020-06-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11e8163efb","original_id":"hh16rv","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can’t claim profile background","summary":"User cannot claim a Steam profile background despite having enough points and gets a processing error; they say contacting Steam Support did nothing.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/hh16rv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"47f67facb260cb8c5762","publication_date":"2020-06-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3690b28ba","original_id":"h0fke1","tier":"B","category":"HACK_THEFT","title":"Is there any possible way to actually contact steam? Like call or email?","summary":"The user says their Steam account was hijacked and that Steam Support pages/contact channels lead them in circles, so they are asking how to actually contact Steam. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/h0fke1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b508e6f8ad3184a8067","publication_date":"2020-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8742dfbc21","original_id":"gobzg4","tier":"B","category":"HACK_THEFT","title":"Steam account stolen and locked.","summary":"The user's Steam account was stolen and locked after the email was changed and authenticator removed. They contacted Steam Support from a new account and said support was helpful and the recovery was smooth, but no support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/gobzg4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"80dfb602216c6e009943","publication_date":"2020-05-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-084c2e2bdd","original_id":"gi2x90","tier":"B","category":"HACK_THEFT","title":"Confused about the process","summary":"The user's Steam account was hacked, with the email, phone number, and mobile authenticator changed to Russian details. They locked the account and submitted a support ticket with ownership information, but after 12 hours Steam Support had not responded and they worried verification messages would go to the hijacker's email.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/gi2x90/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0b646f52a6e05297c13c","publication_date":"2020-05-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf583f9ba9","original_id":"ggvow6","tier":"B","category":"HACK_THEFT","title":"Please help. My account got hacked by a Russian after I did something a shouldn’t have done, but now I can get back into my account.","summary":"The user reports their Steam account was hacked, the email was changed, and they cannot recover it despite having 2FA enabled. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ggvow6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"91e429e7dd3c36bb4c54","publication_date":"2020-05-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df38a6a652","original_id":"g3e9yb","tier":"B","category":"BAN_NO_REASON","title":"Help i cant use the community market it says my account is suspended cant make purchase and it says my account commit fraud things. i didnt commit fraud man. Heres my explanation steam support pleaae","summary":"User's Steam account was flagged/suspended for suspected fraudulent activity after payment attempts were rejected by their bank, blocking Community Market purchases and wallet top-ups. They opened a ticket explaining the situation; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/g3e9yb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d7eed0ec18b3f9dc6b0","publication_date":"2020-04-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-870c6ad34a","original_id":"fspie1","tier":"B","category":"BAN_NO_REASON","title":"Trade banned after account recovery","summary":"The user's account was stolen by someone impersonating Steam staff, and after recovering it 4.5 days later, the account received a permanent trade ban despite no trades in almost 4 months. They contacted Steam Support but the post does not quote any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fspie1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c955f5379b81af5ad404","publication_date":"2020-04-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e11cc3dc8","original_id":"rs24jo","tier":"B","category":"HACK_THEFT","title":"Steam account hacked and changed password","summary":"The user's Steam account was hacked after clicking a link, and they submitted a support ticket with invoices to prove ownership. Steam Support has not yet replied in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/rs24jo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"61a7092e37e614b6f8bb","publication_date":"2021-12-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48ee694472","original_id":"rrlr6l","tier":"B","category":"HACK_THEFT","title":"How to get in contact with steam support about hijacked account?","summary":"The user fell for a phishing scam, and their Steam account was hijacked with the email and phone number changed. They are asking how to contact Steam Support; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/rrlr6l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be53baa9ae6f89668f11","publication_date":"2021-12-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-406e304634","original_id":"rkigja","tier":"B","category":"HACK_THEFT","title":"Need help","summary":"The user's old Steam account was stolen/hacked, and they forgot the account name, password, and first email. They asked Steam Support for hints to recover it, but support refused to help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/rkigja/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7466c46fd34995d5eb3","publication_date":"2021-12-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9c07883af","original_id":"rj54uq","tier":"B","category":"HACK_THEFT","title":"STEAM ACCOUNT HACKED/STOLEN","summary":"The user's Steam account was hacked, with the registered phone number and email changed to a Russian email, and they exhausted recovery attempts. They say an email to Steam received a reply saying it was out of service and to use Steam Support, but no actual Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/rj54uq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df313ee3256d35b08e56","publication_date":"2021-12-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b4e34f1c6","original_id":"q6vris","tier":"B","category":"HACK_THEFT","title":"Steam account just got stolen by a scammer. Very, very scared.","summary":"The user says a scammer tricked them into giving access to their Gmail, causing their Steam account to be stolen, and they have contacted Steam Support asking if they can recover it. The post does not include any actual reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/q6vris/","source_host":"www.reddit.com","source_status":"public_url","source_group":"95584dce16053c0d47af","publication_date":"2021-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd868ff05c","original_id":"pz23zg","tier":"B","category":"HACK_THEFT","title":"I might have gotten hacked","summary":"The user suspected their Steam account was hacked and found a community ban lasting until 2038. They later said they contacted Steam Support and got back into the account; no direct Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/pz23zg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1b26991c976224fbab52","publication_date":"2021-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46c9a5e3d8","original_id":"pbc2f9","tier":"B","category":"HACK_THEFT","title":"DONT TRUST FREE NITRO/Please help Account got Hacked","summary":"The user says they logged into an unknown website and their Steam account was hacked, with the attacker changing their Gmail, mobile authenticator, email, and phone number within seconds. They contacted Steam Support hoping to recover the account, but the post contains no quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/pbc2f9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df58a1140bcef5841c9d","publication_date":"2021-08-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd7870cbda","original_id":"oribts","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can't get into account after reinstalling Windows (not receiving verification emails, can't submit ticket w/o logging in)","summary":"User reinstalled Windows and cannot log in because Steam Guard verification emails are not arriving; the Steam support page also errors out and won't let them create a ticket without logging in. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/oribts/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4b6a15a29ecdb62f0269","publication_date":"2021-07-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36536995de","original_id":"o8tg21","tier":"B","category":"HACK_THEFT","title":"My account has been hacked/hijacked, I'm so desperate to get this account back.","summary":"The user's Steam account was hijacked, with the phone number, email, and password changed. They tried contacting Steam Support by email and phone but had not received a reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/o8tg21/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f84435ae3b629e3bc45e","publication_date":"2021-06-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96b718f901","original_id":"n4biy7","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I got logged out of my steam account and need help","summary":"The user lost access after changing phone/number, forgetting their Steam password, and losing the mobile authenticator; they cannot log in or open a new Steam support request because an existing request is already open. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/n4biy7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7568ac4ac899ae7b0d11","publication_date":"2021-05-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9e4f592f6","original_id":"n3inm7","tier":"B","category":"HACK_THEFT","title":"Account hacked: steam support literally useless","summary":"The user's Steam account was hacked, with 2FA bypassed and the associated email and password changed, locking them out. They say Steam Support has been useless and they cannot reach anyone to resolve it; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/n3inm7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ad76141618309c986de","publication_date":"2021-05-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2477dbd38","original_id":"mpcip7","tier":"B","category":"HACK_THEFT","title":"account hacked","summary":"The user's Steam account was hacked and the old email and password were changed by the hacker. The post asks how to email Steam Support; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/mpcip7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf9ff1f3fc9fccb1e796","publication_date":"2021-04-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19f8f5563b","original_id":"1g45h5q","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"About Accounts","summary":"The user lost access to an old Steam account after changing their phone number and no longer having Steam Guard codes. They say support required ownership information they could not provide, and later attempts to contact support only got bot replies.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g45h5q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9e9a18d37577e7fe318","publication_date":"2024-10-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d55add0c9d","original_id":"1ew7ot3","tier":"B","category":"HACK_THEFT","title":"Has my account been hacked? I was sent a playtest for a game that.. ''doesn't exist''","summary":"User received a suspicious Deadlock playtest invite and now has an unremovable game in their library with missing store/support pages, and they ask whether their account has been hacked. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ew7ot3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f166669d93c4c211714","publication_date":"2024-08-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bee0e04c4d","original_id":"1celmg7","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Rude Steam Supporter Resolution?","summary":"The user's account was restricted when trying to gift a game via Steam Wallet, and they say Steam Support was rude/unprofessional and would refuse help on further related tickets. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1celmg7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97c078ab8d79e069a986","publication_date":"2024-04-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8e525b8cf","original_id":"1b9h3oq","tier":"B","category":"HACK_THEFT","title":"My account was stolen","summary":"The user's Steam account was stolen after they tried to redeem a $50 gift card from a friend; the email and password were changed by someone logging in from Russia. The user cannot log in to Steam or contact support, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1b9h3oq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7352dcaec9f483b7b428","publication_date":"2024-03-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdf60661b4","original_id":"6aq5is","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Been locked out of my Steam account for almost 24 hours.","summary":"The user was locked out of their Steam account after factory resetting their phone and reinstalling the mobile authenticator; SMS authentication failed with a Steam server communication error. They contacted Steam Support, which told them it was a known issue that had been fixed, but the problem persists and they can no longer authenticate via email.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/6aq5is/","source_host":"www.reddit.com","source_status":"public_url","source_group":"38feff585e538f39e0ad","publication_date":"2017-05-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e4fe2ca55","original_id":"18tsa2z","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support refuses to give me access to my account","summary":"The user lost access to their Steam and Gmail accounts after reinstalling their PC and phone without backups, because passwords were stored only in Bitwarden. They contacted Steam Support with the requested information, but support did not believe them and refused to restore access to the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/18tsa2z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c909a22f1cf302db33c","publication_date":"2023-12-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5871f2653c","original_id":"1787qdd","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support","summary":"The user's Steam account was stolen with email, phone number, and password changed. After submitting bank statements and proof of address as requested, Steam Support said it could not help because the user did not provide enough information.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1787qdd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"311754b553e587ad4e7d","publication_date":"2023-10-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a5df4e5dc","original_id":"16yw5g7","tier":"B","category":"RESTORE_REFUSED","title":"Very Disappointed with Customer Support","summary":"User refunded two Humble Bundle games, which were removed from their Steam library, and contacted Steam Support to clarify that the keys were not stolen. Steam Support repeatedly insisted the keys were stolen despite refund proof; no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/16yw5g7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"03c6f445e04b67e590b8","publication_date":"2023-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d027686f33","original_id":"15l0qh5","tier":"B","category":"BAN_NO_REASON","title":"Do community bans transfer to your account if you use family sharing to share games with an account that gets a community ban?","summary":"The user received a community ban and suspects it may be linked to family sharing with their son's account. Steam Support would not explain what triggered the ban, and their reply only referred to “these accounts” without providing details.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/15l0qh5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c0bc5c9d116fe6f6382","publication_date":"2023-08-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cc1f2cafe","original_id":"1575vcs","tier":"B","category":"BAN_NO_REASON","title":"Steam account got locked for posting or upvoting suspicious content","summary":"The user received a Steam community ban after commenting on a profile to sell a TF2 Mann Co. key and contacted Steam Support asking about the ETA. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1575vcs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9ce55b50a90f5fccf60e","publication_date":"2023-07-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27662c6173","original_id":"14u1p9j","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Purchasing has been disabled for your account. For a chargeback I didn't request.","summary":"The user's Steam purchasing was disabled due to a chargeback they say they did not request. They claim Steam Support gave a June 24 deadline to restore the account or return funds, but support did not respond afterward.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14u1p9j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d60c7eafb20ef4603e7","publication_date":"2023-07-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a73541a851","original_id":"1464bsq","tier":"B","category":"BAN_NO_REASON","title":"Ban for no reason?","summary":"The user was banned 5 hours after purchasing a CS:GO skin and says they did nothing wrong. They contacted Steam Support but received no response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1464bsq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b7f1892d4c7ebd854d83","publication_date":"2023-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72d83385ca","original_id":"12y5avl","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account got flagged what do I do","summary":"The user unknowingly bought a stolen skin, was contacted by a Steam support agent, and had their account flagged/limited during an investigation. The agent reportedly said the skins would be returned in 24 hours, but after two days the account is still limited and the user's support emails were closed.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/12y5avl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d8ac4dafcb289bd4388e","publication_date":"2023-04-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87d4988d24","original_id":"1046f2c","tier":"B","category":"HACK_THEFT","title":"My Steam account got stolen","summary":"The user's Steam account was hijacked by scammers impersonating Steam support, who obtained a verification code and logged the user out. The scammers are threatening a ban unless the user buys a $50 Steam gift card; the user contacted Steam but has not received a quoted reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1046f2c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"885c938e072f58f2f4fb","publication_date":"2023-01-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d428fdcf3","original_id":"631a0z","tier":"B","category":"HACK_THEFT","title":"My account has been hacked, how long will it take Steam Support to get it back?","summary":"The user's Steam account was hacked 5 hours ago; they locked it down and submitted a support ticket asking how long recovery will take. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/631a0z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1fd4e4187609d944936c","publication_date":"2017-04-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6f9eb1da3","original_id":"g914l3","tier":"B","category":"HACK_THEFT","title":"Help me recover my account from scammer","summary":"The user says they could not log in after logging in through a website, and their Steam account was instantly self-locked; they cannot submit a support ticket because support pages redirect them. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/g914l3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6e6003e63d1df164854","publication_date":"2020-04-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2659e825d","original_id":"elxqtd","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My account has been hacked and Steam Support doesn't respond to me.","summary":"The user's Steam account was hacked, with the email and password changed, and they submitted a support ticket to prove ownership. Steam Support has not responded to the ticket yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/elxqtd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66232e55716667adcf25","publication_date":"2020-01-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1150b2ed7d","original_id":"1hm2k5v","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"I got falsely trade banned for sending a trade offer","summary":"The user was locked after sending a trade offer and contacted Steam Support. Support reset the password, removed their phone number and 2FA, unlocked the account, but left a 15-day trade ban.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hm2k5v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b9c4385b6ac9b0d5eb7","publication_date":"2024-12-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d57c8b9bb0","original_id":"1g3hdmh","tier":"B","category":"HACK_THEFT","title":"any faster way?","summary":"The user says their Steam account was hacked, the email and password were changed, and the account was self-locked. They submitted a Steam Support ticket and are asking for a faster way to recover the account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g3hdmh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1c141943c1d4f406fc1","publication_date":"2024-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6360a52b0","original_id":"1f7b49v","tier":"B","category":"HACK_THEFT","title":"Account somehow stolen after using a PC cafe in Korea","summary":"User's Steam account was compromised after using a PC cafe in Korea; many items were sold on the Community Market and the balance was transferred via overpriced Dota item purchases. The user changed passwords and submitted a support ticket, but the post includes no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f7b49v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0953c86b44454cd00985","publication_date":"2024-09-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53099b9742","original_id":"1f3pu71","tier":"B","category":"HACK_THEFT","title":"Account stolen, can’t unlock account and can’t figure out how to contact support","summary":"The user's Steam account email and password were changed, and after locking the account they cannot unlock it or reach Steam Support. There is no quoted Steam Support reply in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f3pu71/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c8f75ac4f51b2c1c07c6","publication_date":"2024-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6354b693c8","original_id":"1vmpvj6","tier":"B","category":"HACK_THEFT","title":"Lost my acc, gave up, got it back after 6 years with a random retry","summary":"The user lost their original Steam account as a teenager after falling for a fake Steam login page, gave up after an initial support attempt, then retried nearly 6 years later. Steam Support verified their ownership and restored the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vmpvj6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cae0b03e6bfa82b3a61","publication_date":"2026-08-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4099ed1d0b","original_id":"8teh3c","tier":"B","category":"HACK_THEFT","title":"Tried to get into a csgo gambling site and got hacked because of it.","summary":"The user entered Steam credentials on a CS:GO gambling site and subsequently lost access to their account, with email/phone/username changed, friends removed, and a game ban applied. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/8teh3c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"20a052d446f2d4280932","publication_date":"2018-06-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28785c59f0","original_id":"vrfvxt","tier":"B","category":"HACK_THEFT","title":"Account stolen and probably deleted","summary":"The user's Steam account login was stolen, and the scammer changed the email, password, and phone number; the account also appears unfindable. No Steam Support reply is quoted; the user only says the help site is useless because they cannot talk to a person.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/vrfvxt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f1992cae5d65f9a2f76","publication_date":"2022-07-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-558de65645","original_id":"1mbapft","tier":"B","category":"RECOVERY_HIJACK","title":"Support reset password to wrong email and now no response","summary":"The user was logged out of Steam, lost access to the original email, and contacted Support. Support reportedly said there were no signs of unauthorized access but reset the password to the old inaccessible email; afterward the phone number was removed, the account email was changed to an unknown Outlook address, and Support stopped responding.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mbapft/","source_host":"www.reddit.com","source_status":"public_url","source_group":"24f8fb4a7d9a223c4a8b","publication_date":"2025-07-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bb0c5eb31","original_id":"1jnqa9l","tier":"B","category":"HACK_THEFT","title":"Steam Cybersecurity Measures","summary":"The user described an account hack/security incident and submitted suggestions/questions to Steam Support about Mobile Steam Guard and Community Market fraud. Steam Support reportedly replied vaguely with a standardized hacked-account security response and did not address the user's points.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jnqa9l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1e5ca7273a220fbe59b2","publication_date":"2025-03-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e66e1a1c5","original_id":"1jn6iki","tier":"B","category":"HACK_THEFT","title":"What are the chances that I get back my steam account?","summary":"The user's Steam account was compromised: the hacker changed the associated email, deleted transaction/notification records, and enabled 2FA. Steam Support's help request reply email only stated that a notification was sent to the account's associated email, and the user had not received a substantive response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jn6iki/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a40d73069be9725e4b81","publication_date":"2025-03-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-000ee670a8","original_id":"l7vny3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My 20$ steam card is damaged and support won't help me","summary":"The user received a $20 Steam card with an unreadable code and says Steam Support keeps automatically closing their tickets without helping. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/l7vny3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4452a24e820ce9fd8921","publication_date":"2021-01-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d2122e6fa","original_id":"16yy6r8","tier":"B","category":"HACK_THEFT","title":"Steam account possibly hacked.","summary":"The user received Steam emails saying their mobile authenticator, email, and phone number were removed, and they can no longer log in. They self-locked the account and are waiting for Steam Support, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/16yy6r8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5a76dca6e890b2d327d","publication_date":"2023-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff6f987c89","original_id":"16nw72s","tier":"B","category":"RECOVERY_HIJACK","title":"Can anyone help me with steam error e87","summary":"The user is asking for help with Steam error e87 and recovering their account after trying the Steam Support page. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/16nw72s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0086e4899a5cf610f40f","publication_date":"2023-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29cea9b2ad","original_id":"160j90g","tier":"B","category":"RECOVERY_HIJACK","title":"I locked myself out of my DotA 2 account and I need help getting back in","summary":"The user locked themselves out after repeatedly abusing Steam account recovery for self-exclusion and now cannot regain access. They say Valve no longer trusts they are the original owner and rejected their evidence, demanding the original Half-Life 2 CD key or old PayPal transaction information.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/160j90g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4085d1240774cb4a2d3b","publication_date":"2023-08-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e490ea1a1","original_id":"7stcqx","tier":"B","category":"HACK_THEFT","title":"Steam account stolen!","summary":"The user reports that their Steam account and email were stolen, with the password, mobile number, and Steam Guard authenticator changed. They ask whether they can at least lock or ban the account, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/7stcqx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7863a8ce9e8ba56ad00c","publication_date":"2018-01-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62fce149db","original_id":"l98t1e","tier":"B","category":"HACK_THEFT","title":"Help pls my account has been robbed","summary":"The user gave their Steam account information to someone and the account was stolen, with the email and password changed and no access remaining. They are asking how to contact Steam Support; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/l98t1e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"760ae54c98ccb6fb7c54","publication_date":"2021-01-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5003988b6e","original_id":"ixqfsq","tier":"B","category":"BAN_NO_REASON","title":"I’ve been banned without any reason","summary":"The user reports being banned without any stated reason and says Steam Support has not provided any information. There is no quoted Steam Support reply in the post.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/ixqfsq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"84b82b29a060def71fb6","publication_date":"2020-09-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68cae591eb","original_id":"hwxpe3","tier":"B","category":"HACK_THEFT","title":"I need help please","summary":"The user says their Steam account was stolen after logging into a fake CS:GO skin website, which changed their password and email address. They locked the account and are asking for help recovering it; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/hwxpe3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02ff248fd8b9f0e80033","publication_date":"2020-07-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-298209d25a","original_id":"lfgd5u","tier":"B","category":"BAN_NO_REASON","title":"An issue regarding a suspension with steam.","summary":"User was suspended after using a $100 VISA prepaid gift card to buy Rainbow Six Siege credits and add funds to their Steam wallet. They contacted Steam Support and received no response; the post includes their message to support, not a reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/lfgd5u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a8b509ae431715573067","publication_date":"2021-02-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f78e1a563","original_id":"zjjfp7","tier":"B","category":"HACK_THEFT","title":"HELP My account was stolen and the email changed, but I have 2 accounts on the same email so when I try to get help it only lets me redefine the one with unchanged email on it.","summary":"The user's Steam account was stolen after clicking a phishing link and entering credentials and an SMS code. They say emailing Steam Support only tells them to use the recovery process, which they currently cannot complete.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/zjjfp7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec62014439362fc671f6","publication_date":"2022-12-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22d859f75a","original_id":"3ujhw8","tier":"B","category":"RESTORE_REFUSED","title":"Account hacked and items were stolen. The most valuable items did not show in history?","summary":"The user's account was hacked and items were stolen; Valve restored over 800 items that appeared in trade/market history but cannot restore the missing Arcanas/other items because they do not show in history and lack proof of movement during the hijack.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3ujhw8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3994dfdeeeebd97c758c","publication_date":"2015-11-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0964cbecb1","original_id":"3qyy2s","tier":"B","category":"HACK_THEFT","title":"Stolen items","summary":"The user discovered that all their rare and above Steam items were stolen after spending at least 200 bucks, and they sent a ticket to Steam Support. They later updated that Valve restored all their items, noting Valve restores items only once.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3qyy2s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d87a48eb4984fde26c71","publication_date":"2015-10-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c870216724","original_id":"3b081h","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Verification email","summary":"User logged out and cannot log back in because Steam Guard verification emails never arrive, despite checking all email folders. They opened a support ticket, but Valve has not responded.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/3b081h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d1150379a2e6a5fce54b","publication_date":"2015-06-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b522c2634b","original_id":"ppc_daorie4","tier":"B","category":"RESTORE_REFUSED","title":"The karambit without a star is a league of its own, a true 1/1 item that will stay 1/1 most likely forever because steam","summary":"The user comments that a starless karambit remains a 1/1 item because Steam Support no longer restores items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/5g1d5v/_/daorie4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"438049811b7910aec048","publication_date":"2016-12-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4200d30a1","original_id":"ppc_c36sjab","tier":"B","category":"TRADE_REVERSAL","title":"What if a game I received in a trade is fraudulently purchased?\n\nIf this happens, the account where the fraud took place","summary":"The post reproduces Steam Support FAQ information about fraudulently purchased games received in trades: the fraudster's account is suspended, the received game is removed, and Valve may restore associated items. It is informational and does not contain an actual support reply to the user.","quote":"","source_url":"https://www.reddit.com/r/skyrim/comments/n6sei/_/c36sjab/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ade3caf795de0685f3c7","publication_date":"2011-12-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-328f42f618","original_id":"pp_33o1vq","tier":"B","category":"RESTORE_REFUSED","title":"Hats gone, advice needed.","summary":"A user is asking for advice after losing $200 worth of Dota 2 items, including arcanas and immortals, which vanished without a trace in their trade history. They report that Steam Support refused to restore the items and later gave a generic canned response when asked for more information.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/33o1vq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"53cd66a28a0785668cdf","publication_date":"2015-04-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb042a1761","original_id":"pp_691brt","tier":"B","category":"RECOVERY_HIJACK","title":"My account was hacked by a russian dude. Two tickets and almost a full year later and I still don't have access to my account.","summary":"A user describes having their account hijacked and locked by Steam Support following a fraudulent transaction in June 2016. Despite providing requested identification, the user has been unable to regain access to their account nearly a year later.","quote":"","source_url":"https://www.reddit.com/r/g2a/comments/691brt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"31fff3638fa1847b0bb6","publication_date":"2017-05-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d4b2994e0","original_id":"pp_1vdlm27","tier":"B","category":"RECOVERY_HIJACK","title":"Lost access to my old Steam account because I can't access the original Gmail — need help recovering it","summary":"A user lost access to their Steam account because they no longer have access to the original Gmail account used to create it, and a Windows reinstallation cleared the active login session. They provided a Steam Wallet card, account information, and Steam Family proof to Steam Support, but support refused to accept it and closed the ticket because they could not submit it from the original email address.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vdlm27/","source_host":"www.reddit.com","source_status":"public_url","source_group":"505cdc60ada39a2f5d1f","publication_date":"2026-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb44f8a924","original_id":"pp_1d4scw","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"i do not have access to the account that steam sent my verification code","summary":"A user is locked out of their Steam account because verification codes are being sent to an inaccessible email, and reports that Steam Support has ignored their requests three times despite offering various proofs of ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1d4scw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c9606c8f78a7971d6c9","publication_date":"2013-04-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fff659ef3c","original_id":"ppc_d26udl4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"There is a bug/glitch that happens when you block a certain amount of users on steam (don't know the exact number) your","summary":"The user reports a Steam bug where the blocked users tab stops loading after blocking many users. They say their older ticket was closed without a response, and they are waiting for Steam Support to help unblock a user.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4eam6r/_/d26udl4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3cc05cc401fcf57c8c20","publication_date":"2016-04-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c3152c7c8","original_id":"ppc_d2mzfy1","tier":"B","category":"BAN_NO_REASON","title":"I totally agree with you, and this community is always too toxic to bring it up. \n\nI have a false VAC, over a year old,","summary":"A Steam user complains about receiving a false VAC ban on one of their accounts over a year ago and receiving only canned responses from Steam Support when trying to appeal it.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4h1ika/_/d2mzfy1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14e399e7217407403757","publication_date":"2016-04-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79dd94661a","original_id":"ppc_crw7hsw","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Your submission has been removed for the following reason(s):\n\n* Steam support takes time.  Please be patient.  If you r","summary":"An automated message instructs the user that Steam Support takes time, to be patient, and to try again after two weeks if there is no response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/38jeg0/_/crw7hsw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d200727d69b55ba1df1","publication_date":"2015-06-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f0bad4f91","original_id":"ppc_e0vah2a","tier":"B","category":"BAN_NO_REASON","title":"Still banned. Never cheated in my life. Their response to my ban appeal ticket was \"case closed\", and \"if you attempt to","summary":"A user describes being banned without cheating, stating that Steam Support closed their ticket with canned threats and changed their ban status from game-specific to permanent.","quote":"","source_url":"https://www.reddit.com/r/PUBATTLEGROUNDS/comments/8rlekw/_/e0vah2a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"626c0cf40e4de7f47381","publication_date":"2018-06-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-afbfa16e32","original_id":"ppc_d1ts5hg","tier":"B","category":"BAN_NO_REASON","title":"I was falsely banned in CS:GO. Steam support took 2 months to reply with what you called a \"blatant copy and paste of a","summary":"The user recounts receiving a canned template response from Steam Support after waiting two months regarding a false CS:GO ban, ultimately leading them to give up with over $600 in skins locked.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/4dr73y/_/d1ts5hg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eec995436a8ffe834adb","publication_date":"2016-04-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b507101e6","original_id":"ppc_cpgrk0q","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Tell me about it.. I have an ongoing ticket for over 15 days and they have not even once replied with any sort of help.","summary":"A user complains on Reddit that Steam Support has left their ticket unanswered or provided only copy-pasted responses for over 15 days, criticizing Steam's lack of live support or phone numbers.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2z8uqv/_/cpgrk0q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8512fcba46ad3adfa636","publication_date":"2015-03-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-20600754a7","original_id":"pp_1twhy3c","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Locked out of a 10+ year old account despite providing official Steam Transaction IDs. What now?","summary":"The user is locked out of a Rockstar account tied to an old Steam account because the registered email is gone. They submitted Steam purchase history and transaction IDs, but Steam Support sent a generic automated-recovery reply and closed the ticket without addressing the manual proof.","quote":"","source_url":"https://www.reddit.com/r/RockstarSupport/comments/1twhy3c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"398616d1c9baa386d7b0","publication_date":"2026-06-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f5a772011","original_id":"pp_1ldmyul","tier":"B","category":"API_KEY_THEFT","title":"My Steam Inventory Was Emptied Instantly After Lock Was Lifted — API Scam Bypassed All Confirmations","summary":"A user describes how their inventory was emptied via automated Steam Web API trades immediately after Valve lifted an account security lock, and states they are still waiting for a reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ldmyul/","source_host":"www.reddit.com","source_status":"public_url","source_group":"74ab3dd9745fb1ce7213","publication_date":"2025-06-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ac7257413","original_id":"ppc_mwewvx0","tier":"B","category":"RECOVERY_HIJACK","title":"Copied from another reply above.\n\nSteam support sent me an email regarding account recovery; but it somehow ended up in","summary":"The user describes an incident where Steam Support sent an account recovery email that landed in their spam folder, allowing a malicious actor to use the recovery action to change the account's password and email. The user later noticed they were logged out, discovered the spam emails, and eventually managed to freeze the account and initiate the recovery process.","quote":"","source_url":"https://www.reddit.com/r/Bolehland/comments/1l4qxt3/_/mwewvx0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa070fd176bbaa480fcc","publication_date":"2025-06-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eae889224a","original_id":"ppc_dlcz648","tier":"B","category":"RECOVERY_HIJACK","title":"she referred me this article\nhttps://support.steampowered.com/kb_article.php?ref=5889-QIPK-3863\n\nand here it says\n\nSteam","summary":"A user in an account ownership dispute says Steam Support referred them to a KB article stating accounts are usually restored to the contesting individual with the oldest proof of ownership. The user claims to have that proof and suspects the hacker provided stronger proof, implying support favored the hijacker.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/6sfw65/_/dlcz648/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92a26083181411bbf000","publication_date":"2017-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d18ea832ed","original_id":"ppc_hhr2x38","tier":"B","category":"RESTORE_REFUSED","title":"that's the problem mate, even with your steamguard active, a shitty hacker can access your steam account, sell your item","summary":"A user discusses how hackers can bypass Steam Guard to sell items on the market without confirmation and launder funds using cheap items, noting that Steam Support refuses to reimburse items or punish the thieves.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/qdqc43/_/hhr2x38/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c514ffaf57e46c7fdb9","publication_date":"2021-10-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c276ccc75d","original_id":"pp_3mvvjn","tier":"B","category":"HACK_THEFT","title":"Steam account locked by steam support","summary":"User suspected a hijack, later had Steam wallet money and a CS:GO skin worth about $5 stolen, and then found the account blocked by Steam Support with a request for proof of ownership. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3mvvjn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"737c19d15c6b131b020e","publication_date":"2015-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e05fdd250","original_id":"pp_1p0qzut","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account hijacked, hacker changed email + profile, support keeps sending wrong automated replies","summary":"A user describes having their Steam account hijacked with changed email and credentials while Steam Support repeatedly sends automated requests for retail CD Keys they do not possess.","quote":"","source_url":"https://www.reddit.com/r/cybersecurity_help/comments/1p0qzut/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c4549ee1be6d734245b","publication_date":"2025-11-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-158294fb30","original_id":"pp_ox3ixc","tier":"B","category":"HACK_THEFT","title":"Lost Entire CS:GO inventory","summary":"A user describes losing their entire CS:GO inventory after likely clicking a phishing link, where items were traded away without confirmation, and asks if Steam Support will be able to help.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/ox3ixc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a2aeb3d8a1ed4d46f1f","publication_date":"2021-08-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d5f487fee","original_id":"ppc_mhk86ts","tier":"B","category":"RECOVERY_HIJACK","title":"Someone recovered my wifes account through Steam Support using information that is publicly available on the internet (p","summary":"A user describes how a Steam Support agent mistakenly gave away their wife's account containing about $10,000 in skins using publicly available information. After contacting an employee named Jared, Valve admitted fault, reverted most trades, and duped one item that had been sold on the Community Market.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1j9xp23/_/mhk86ts/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb0c8a716de2e207c128","publication_date":"2025-03-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b174a4cf94","original_id":"ppc_of7scs3","tier":"B","category":"RESTORE_REFUSED","title":"Idk why you all have this golden view of Steam Support, I have the exact opposite. Got my TF2 items stolen in june of 20","summary":"A user expresses frustration with Steam Support after having their Team Fortress 2 items stolen in June 2020. They state that support was unable to help and they never received their items back or any compensation.","quote":"","source_url":"https://www.reddit.com/r/discordVideos/comments/1sgcjc0/_/of7scs3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"735c4e0f493d31529363","publication_date":"2026-04-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4284d09752","original_id":"pp_swkg9b","tier":"B","category":"RESTORE_REFUSED","title":"Need help and/or tips regarding TF2 and Steam Support","summary":"A user is asking for advice because their friend's account was hijacked and high-value TF2 items were stolen. Although the scammer's account was subsequently blocked by Steam, Steam Support has refused to return the items, citing their standard no-restoration policy.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/swkg9b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13545c10150a3ef330c8","publication_date":"2022-02-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ae6ff8440","original_id":"ppc_hu6ys10","tier":"B","category":"RESTORE_REFUSED","title":"Steam support does not refund scammed/stolen items anymore. Next time please be more careful with interactions with stra","summary":"The user states that Steam Support no longer refunds scammed or stolen items and advises being more careful with strangers. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/scl6y3/_/hu6ys10/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2886173aac18c72eb126","publication_date":"2022-01-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38ba7eefd3","original_id":"pp_1m1xfcv","tier":"B","category":"RECOVERY_HIJACK","title":"Question","summary":"A user shares a personal story of losing their Steam account after a misunderstanding with Steam Support regarding proof of ownership, resulting in a permanent account lock. The user lost access to games and CS2 skins valued at over $2,000.","quote":"","source_url":"https://www.reddit.com/r/counterstrike/comments/1m1xfcv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"75a5eee123099bb774cf","publication_date":"2025-07-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81474ae436","original_id":"ppc_f3dfo42","tier":"B","category":"RECOVERY_HIJACK","title":"So i created a smurf account towards end of 2018 and just let it idle hours on my favourite games, just because I like t","summary":"The user's idle Steam account was compromised and email-changed; Steam initially restored it, then gave access to another person claiming to be the buyer, refused further help, and said the account would be permanently locked. The final help request was closed with the quoted reply: \"we have nothing more to say.\"","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/dbmkuh/_/f3dfo42/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1e62d907d42beffb689","publication_date":"2019-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b546aa2bad","original_id":"ppc_cj0rzve","tier":"B","category":"HACK_THEFT","title":"Basically what happened in OP's post. Yeah a phishing link to something with dota2lounge. I remember I was logged out bu","summary":"The user says they clicked a phishing link tied to dota2lounge, someone/bot logged into their Steam account and traded items to a scammer, and they submitted a Steam Support ticket under Stolen/Hijacked Items. They mention restoration may take about a week and is reportedly one-time, but they do not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2b04de/_/cj0rzve/","source_host":"www.reddit.com","source_status":"public_url","source_group":"206b01b5b8076d93ea77","publication_date":"2014-07-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e225fa2e2","original_id":"pp_3pl4lz","tier":"B","category":"HACK_THEFT","title":"Possible inventory glitch? (CSGO)","summary":"A user recounts that their account was accessed after receiving an email in French about Steam Guard changes, resulting in the loss of about $120 worth of CS:GO skins. They state they contacted Steam support and received a reply asking them to list their items, and they are asking whether trade history can be deleted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3pl4lz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3cffa0b7c2b8ae95ebb7","publication_date":"2015-10-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13a1f19e25","original_id":"pp_grr89i","tier":"B","category":"RESTORE_REFUSED","title":"Steam support","summary":"A Steam user writes a support ticket explaining how they were scammed out of their skins via a phishing website and Discord, and asks Steam Support to ban the scammer and help recover the items.","quote":"","source_url":"https://www.reddit.com/r/copypasta/comments/grr89i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18ede05dd1630088df40","publication_date":"2020-05-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9be07b4f20","original_id":"ppc_cj8wllj","tier":"B","category":"HACK_THEFT","title":"Can confirm. My 12 y/o son sometimes uses my account. He clicked a link to stenmcommunity.com. My account got hacked. Al","summary":"The user reports that their account was compromised after their son clicked a phishing link mimicking Steam Community. All inventory skins were stolen and an unauthorized Steam Wallet charge of $434.24 was made to their credit card. They are currently waiting for a reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2bu0hn/_/cj8wllj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7bb96798a70addf7d426","publication_date":"2014-07-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8cafbf28ef","original_id":"ppc_og6ffnx","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Just thought I’d add that they replied back to my ticket overnight (after being radio silent for almost 2 months) asking","summary":"A user vents on Reddit about Steam Support's incompetence, stating that after months of silence, support asked them to refer to an old help document and provide proof of payment that was already attached to the ticket.","quote":"","source_url":"https://www.reddit.com/r/thedivision/comments/1sf77in/_/og6ffnx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd49bdc8d0e385d27551","publication_date":"2026-04-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4390945a8","original_id":"ppc_cuizuy3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I have contacted support twice. The first time, I waited 2 weeks before getting the first bot message. Then another 3 be","summary":"A user complains on Reddit that Steam Support takes weeks to respond with automated messages or completely ignores submitted tickets.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3iqs45/_/cuizuy3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a255d7b2543b2e413d9e","publication_date":"2015-08-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a9ced22e6","original_id":"ppc_cn8xu1w","tier":"B","category":"RECOVERY_HIJACK","title":"I know how it feels to deal with Steam support -_-\".\n\n//Wall of text\n\nMy brothers acc got stolen a few years ago. He was","summary":"A user recounts their experience trying to recover their brother's stolen Steam account, describing difficulties with CD-key verification and Steam Support sending password reset instructions for the wrong account.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/2qo80p/_/cn8xu1w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c3ca267b5865502518fa","publication_date":"2014-12-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cbf0e15e4e","original_id":"ppc_cc4ildl","tier":"B","category":"RESTORE_REFUSED","title":"you could look at it this way, but steam support can not always be helpful from experience, I make this so that if peopl","summary":"The user says Steam Support responded several times that they could not help with restoring items, but after closing the ticket and opening a new one with a template, the items were returned within a few days.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/1m07v7/_/cc4ildl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"63771538eaebb2245259","publication_date":"2013-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-029115a9e9","original_id":"pp_1mlo3la","tier":"B","category":"RECOVERY_HIJACK","title":"Compromised Account support questions","summary":"A user describes struggling to recover their compromised Steam account because support repeatedly rejects their requests due to not knowing the exact date their Epic Games and Steam accounts were linked, despite providing purchase proof.","quote":"","source_url":"https://www.reddit.com/r/RockstarGames/comments/1mlo3la/","source_host":"www.reddit.com","source_status":"public_url","source_group":"facff4735543bccecbb0","publication_date":"2025-08-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5e47babc9","original_id":"ppc_ed64vhp","tier":"B","category":"RECOVERY_HIJACK","title":"Not related but my steam account has been stolen while I had steam verification texts enabled. In just a few minutes the","summary":"The user describes having their Steam account stolen despite having verification texts enabled, resulting in the attacker changing the email, password, and disabling authentication. The user states that Steam Support refused to help because they lacked account information.","quote":"","source_url":"https://www.reddit.com/r/FizzMobile/comments/ac3i6n/_/ed64vhp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7f3829d2e34025589797","publication_date":"2019-01-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3564aa6b6","original_id":"ppc_cw3sros","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My mate just lost a $280 knife skin after his account got hacked, the hacker wanted $500 to give the account back. It's","summary":"A user describes how their friend lost a $280 knife skin due to an account hack, and Steam Support has not replied in nearly two months.","quote":"","source_url":"https://www.reddit.com/r/AskReddit/comments/3p4ghw/_/cw3sros/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa09baba7ed8617496eb","publication_date":"2015-10-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4961f882e3","original_id":"ppc_cizh6y0","tier":"B","category":"HACK_THEFT","title":"Yeah I upvoted your post half way through reading it. I felt the exact same way when I was dealing with them to get my a","summary":"The user's email and Steam account were hacked; they submitted a proof-of-ownership ticket but Steam Support took 9 days to respond, and later warned them about filing a duplicate ticket. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/2av45q/_/cizh6y0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"10b2bea9016d5ab038c9","publication_date":"2014-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca9e114c2f","original_id":"pp_lmhgfn","tier":"B","category":"HACK_THEFT","title":"[Q] Help, I think my friend is being hacked/scammed","summary":"The user's friend had their Steam account email changed by a suspected scammer and a fake Steam Support account added to their friends list; they later recovered the account using a credit card as proof of ownership. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/lmhgfn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"93f643cdd0484251afc5","publication_date":"2021-02-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-885f91fdbc","original_id":"ppc_ijjt9rs","tier":"B","category":"API_KEY_THEFT","title":"I was also API scammed 2 years ago, when i was trying to enter csmoney from google, i clicked hacker's website which was","summary":"The user describes falling for an API phishing scam two years ago after clicking a fake search result and disabling their phone authenticator. Although their account was temporarily accessed and password changed, Steam placed a trade ban and eventually helped recover the account.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/wj3ijz/_/ijjt9rs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d130e5790d83725f95b","publication_date":"2022-08-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c920321c1","original_id":"ppc_ohz7r45","tier":"B","category":"RESTORE_REFUSED","title":"I don't know where did this notion come about on steam being really strong in customer support but for me this has not b","summary":"The user recounts losing thousands of rupees when their compromised account was drained via unauthorized community market purchases. They state that Steam Support refused to refund the purchases or provide details about the hacker.","quote":"","source_url":"https://www.reddit.com/r/Indiangamers/comments/1stufer/_/ohz7r45/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a7a93d1edad9bcbb5c73","publication_date":"2026-04-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-825779ab59","original_id":"ppc_l2nakn6","tier":"B","category":"RESTORE_REFUSED","title":"I'm so sorry this happened to you. Just prepare for the wave of comments from 14yr old intellectuals calling you a moron","summary":"A commenter tells the user that their items were stolen and that Steam Support will not help or return the inventory; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1cki3d1/_/l2nakn6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d1af5adeba5f4ce84447","publication_date":"2024-05-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f478d2d75c","original_id":"ppc_h1fqixg","tier":"B","category":"RESTORE_REFUSED","title":"You can’t restore your trades, market transactions, deletions, or gifting. READ IF YOU LIKE!\n\nSteam Support will no long","summary":"The post is a PSA claiming Steam Support no longer restores lost items, trades, market transactions, deletions, or gifting because items may have changed hands. It does not include an actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/nv31pk/_/h1fqixg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"24df176f3bda766a5ccb","publication_date":"2021-06-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efefcb7aa1","original_id":"ppc_imnj26l","tier":"B","category":"BAN_NO_REASON","title":"Anyone order and then have their steam account locked due to “Fraudulent Activity”? I’ve only used my steam account to r","summary":"A user describes having their Steam account locked until 2028 for alleged fraudulent activity after purchasing a Steam Deck, and states that Support asked them to send their ID and contact information.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/x0szxl/_/imnj26l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e8f292cc06519487cf3c","publication_date":"2022-09-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-057bd0afe4","original_id":"ppc_cvmvu62","tier":"B","category":"BAN_NO_REASON","title":"Oh? Well I moved to a different city and after about a week sold 2 arcanas because their price was super high. Guess wha","summary":"The user recounts being locked out of their Steam account for fraudulent activity after moving cities and selling two arcanas. They submitted a support ticket, and although support stated the market restriction was removed two weeks prior, the user remains locked out.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3naw71/_/cvmvu62/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a54edd425e1b60fde7ab","publication_date":"2015-10-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9293b12da","original_id":"ppc_o5eyyza","tier":"B","category":"RESTORE_REFUSED","title":"Nov19 someone somehow (never click links or anything) stole my steam account 1500€+ skins sell instantly on market and t","summary":"A user describes how both their own and their brother's Steam accounts were compromised, resulting in stolen skins and market balance worth over 1500 EUR. They state that Steam Support refused to refund the items, initially gave the brother's locked account back to the scammer, and only restored access after a prolonged struggle while refusing to compensate for the losses.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1r4qmkw/_/o5eyyza/","source_host":"www.reddit.com","source_status":"public_url","source_group":"abd856c99a790ec3c3fc","publication_date":"2026-02-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41be90c01b","original_id":"pp_1mjb18","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Password doesn't work anymore, steam support isnt responding after 4 days and I'm not receiving my verification email to reset my password. What do.","summary":"A Steam user shares on Reddit that their password stopped working, they are not receiving verification emails, and Steam Support has not responded after 4 days. They are concerned about account access and saved payment methods.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1mjb18/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cbb4258f1733af8e7f6b","publication_date":"2013-09-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65237c262e","original_id":"ppc_catsel8","tier":"B","category":"RECOVERY_HIJACK","title":"I reinstalled my steam client, was asked for a steam guard code which just never came to my email address at hotmail. A","summary":"The user experienced a 9-day delay in receiving Steam Guard emails after reinstalling the Steam client. They were frustrated that Steam Support initially gave a generic advice to reinstall the client, which they had already tried.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/1hf1qz/_/catsel8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32abd13a558dab3556b6","publication_date":"2013-07-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b35eccec86","original_id":"ppc_c8wwu7e","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I ran into a tech issue that cropped up after my entire library was converted. I had emailed Steam support, and they sen","summary":"The user recounts experiencing technical issues with their Steam library and games, receiving unhelpful automated form letters from Steam Support, and later being ignored after asking for a refund. They express frustration with Steam Support's lack of responsiveness and contrast it with other storefronts like Origin and Amazon.","quote":"","source_url":"https://www.reddit.com/r/SimCity/comments/1af1wa/_/c8wwu7e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7651cb05e66826902549","publication_date":"2013-03-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dae46c5109","original_id":"pp_15jkgvs","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I got scammed, how did the scammer compromised my account?","summary":"A user lost 1,800 EUR worth of skins despite using a password manager, Steam Guard, and having a secure email. When they submitted a support ticket with evidence and links to the scammer accounts, Steam Support brushed them off with a canned response telling them to use the 'Report Player' feature.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/15jkgvs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b97bd4640b7b5f7fa91","publication_date":"2023-08-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79d99406a3","original_id":"ppc_crs84ye","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"OH.MY.GOD. \n\nThis fucking Penguin The Fluffy guy scammed me so hard too. He stole all my immortals from previous year. I","summary":"A user recounts being scammed out of their valuable Dota 2 immortals by a user named Penguin The Fluffy, and notes that Steam Support has left their support tickets unanswered for two months. The user also shares the scammer's backstory of previously losing items and being ignored by support.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/383xys/_/crs84ye/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4300313cd775b30fb72f","publication_date":"2015-06-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ae09513d3","original_id":"pp_lyk3lq","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support is abhorrently bad.","summary":"A user complains that their Steam account was stolen along with $400 worth of items and that Steam Support has not responded to their ticket after 4 days.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/lyk3lq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e538e5840197f6218daa","publication_date":"2021-03-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c19c5ffcb0","original_id":"pp_125v407","tier":"B","category":"RECOVERY_HIJACK","title":"How To Prove To steam that im the owner of the account","summary":"A user is asking for advice on how to prove account ownership to Steam Support after a hacker changed their email and phone number. The user states that Steam Support refused their provided evidence and closed the support ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/125v407/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d9c077ed3c40f1295b8e","publication_date":"2023-03-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d00767ae8","original_id":"pp_261z3m","tier":"B","category":"RECOVERY_HIJACK","title":"Lost/Hijacked account and no help from steam to recover it :(","summary":"A user named Dave recounts being unable to recover an old Steam account despite providing physical CD keys and proof of ownership, stating that Steam Support refused to help or transfer the games.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/261z3m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e26642cde54c5699f3a6","publication_date":"2014-05-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77bf32733d","original_id":"ppc_crpzjjq","tier":"B","category":"RECOVERY_HIJACK","title":"[Question] Hello reddit I would need some help with my compromised account.I made a ticket on steam about my stolen acco","summary":"A user describes how their account was compromised and CS:GO items worth about 35 euros were stolen. After recovering the account via a friend, they contacted Steam Support, but support repeatedly demanded an 11-year-old CD key to verify ownership, refusing other forms of proof.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3776dl/_/crpzjjq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cae170d8bdb60323f3df","publication_date":"2015-05-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0bf241addb","original_id":"ppc_n889y3d","tier":"B","category":"RECOVERY_HIJACK","title":">I tried contacting steam support and provided them email associated with account as well as old steam username. Still n","summary":"A user discusses their difficulties with Steam Support regarding account recovery, noting that providing an email and old username was deemed insufficient and that support subsequently requested a CD key as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1metfvm/_/n889y3d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4675fa0d9ce8f51bf88f","publication_date":"2025-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e116a71405","original_id":"pp_1ic3x7u","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support have problem?","summary":"A user describes getting their 2011 Steam account hijacked after Steam Guard was bypassed. Steam Support demanded the very first email address linked to the account from 2011, and threatened to close the ticket when the user could not provide it, despite the user submitting CD keys and billing proof.","quote":"","source_url":"https://www.reddit.com/r/GamersNexus/comments/1ic3x7u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16e305cff0604b598263","publication_date":"2025-01-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0e4c5e4da","original_id":"ppc_d2fk7px","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I would appreciate whatever help you guys can offer.\n\nMy little brother's account was stolen a few months ago. The passw","summary":"A user describes how their brother's account was stolen and partially recovered, but Steam Support stopped responding after weeks of loops regarding Family View and account ownership verification.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4fbqvm/_/d2fk7px/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71d9047ab7fdef91790e","publication_date":"2016-04-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32d2bb6246","original_id":"ppc_e0cy5ez","tier":"B","category":"BAN_NO_REASON","title":"My Steam account got hijacked (even tho I am using Steam Guard) from a Russian kid who deleted my whole friend list, add","summary":"The user describes how their Steam account was hijacked, resulting in a game ban in PUBG that neither Steam Support nor the game developers and anti-cheat services would remove, eventually forcing the user to create a new account and repurchase the game.","quote":"","source_url":"https://www.reddit.com/r/PUBATTLEGROUNDS/comments/8pjhuv/_/e0cy5ez/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21c67ee56bb37f92f891","publication_date":"2018-06-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-463213429d","original_id":"pp_1ute8qv","tier":"B","category":"HACK_THEFT","title":"Need Help After My Accounts Were Hacked","summary":"A user's Steam and multiple other accounts were compromised after their laptop was apparently infected with malware or an infostealer. Steam Support successfully helped them recover their Steam account, but they remain locked out of other services and concerned about ongoing security alerts.","quote":"","source_url":"https://www.reddit.com/r/cybersecurity_help/comments/1ute8qv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fd37d45d6428ff6d68a8","publication_date":"2026-07-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d14f5cde2a","original_id":"ppc_c77h70v","tier":"B","category":"BAN_NO_REASON","title":"This subject is making me sad. \nFor the past two days I've been emailing with Steam.\nThey have banned my account permane","summary":"A user shares that Steam Support permanently banned their account and all their games, citing scamming or hijacking, which the user denies. The user is seeking advice and information from others.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/13u692/_/c77h70v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d82b568895ec3d79e64d","publication_date":"2012-11-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98ff5058a1","original_id":"ppc_j6tm321","tier":"B","category":"BAN_NO_REASON","title":"Hello, i am posting this in order to ask if there's anything someone can do in case their account has been VAC banned fo","summary":"A Steam user posted on the community discussions asking for information regarding a VAC ban they received yesterday, which they claim was issued without cause. They state they have contacted Steam Support to verify legitimacy and have not been hijacked. This post is a user's account of a VAC ban rather than direct Steam Support evidence.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/10qsj21/_/j6tm321/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4cea42be1136fffc960f","publication_date":"2023-02-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ac1bfdbe6","original_id":"pp_w0hnvz","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked steam account","summary":"A user is asking for help after their Steam account was hijacked, stating that the hacker altered email associations and Steam Support is failing to recognize the correct account ownership.","quote":"","source_url":"https://www.reddit.com/r/IndianGaming/comments/w0hnvz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6614f017229ab60504c9","publication_date":"2022-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c69c6474a","original_id":"ppc_c263kv2","tier":"B","category":"BAN_NO_REASON","title":"Someone on my friends list gifted me Modern Warfare 2. The charge on the credit card used for the purchase was disputed","summary":"The user's account was disabled due to a disputed credit card charge on a gifted game, and Steam Support repeatedly sent canned responses refusing to help until the user opened numerous tickets over a long period, eventually resulting in the account being reactivated.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/ir2wb/_/c263kv2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6597b43f725b35dc532d","publication_date":"2011-07-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6d8e9914b","original_id":"pp_1py38lu","tier":"B","category":"BAN_NO_REASON","title":"Community/Suspicious Ban on Steam","summary":"A Steam user describes receiving a community ban until 2038 and states that Steam Support lifted the ban after a ticket was raised, citing unusual activity without providing further details.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1py38lu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"05ca050aff1393de482c","publication_date":"2025-12-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-403bce4899","original_id":"ppc_khr6172","tier":"B","category":"RESTORE_REFUSED","title":"Hey man, I recently (in this last week) went through the exact same thing. I accidentally downloaded some malware one ni","summary":"A user recounts how they lost around $2000 USD worth of items due to malware that sold their inventory and bought random items, and states that Steam Support refused to help or reverse the market transactions.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/195h24o/_/khr6172/","source_host":"www.reddit.com","source_status":"public_url","source_group":"408be04f9ae666c2e0f5","publication_date":"2024-01-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7221310305","original_id":"ppc_cmfyug2","tier":"B","category":"HACK_THEFT","title":"I had quite an experience.\n\nSome time ago (nearly 5-6 months I think), my account got hijacked, and I mean, logged in wh","summary":"A user recounts their experience of having their Steam account hijacked and used for malicious activity, but Steam Support successfully recovered the account within days. Interestingly, the hijacker's actions left the user with an extra $90 and some items, and support gave a vague response when asked what to do.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2nojx0/_/cmfyug2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"778afb7a68954223ef20","publication_date":"2014-11-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ecc054b0ef","original_id":"sf_24_590686595450992068","tier":"B","category":"RECOVERY_HIJACK","title":"Backupcodes für Steamguard nutzlos?","summary":"A user discusses in a forum thread that they cannot log into their Steam account because the password no longer works and Steam Guard blocks them, while another participant suggests the account was hijacked via a phishing site.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/590686595450992068/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"42d8c9bbe78667cf29fc","publication_date":"2026-08-12","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83cd89f980","original_id":"1tne490","tier":"B","category":"HACK_THEFT","title":"Should I wait for the 15-day Steam lock to expire, or submit an Unlock Account request?","summary":"The user's Steam account was compromised: the attacker changed the email and phone number, enabled Family View, and linked their own Steam Guard. The user says Steam Support locked the account for 15 days and planned to revert unauthorized changes after verifying ownership, but the original ticket can no longer be found.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1tne490/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14fb59c597fb31cfb400","publication_date":"2026-05-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eda996b603","original_id":"1hps364","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Struggling to remove community ban - Steam Support not responding","summary":"The user is trying to remove a community ban and has provided ownership/payment proof, but Steam Support keeps closing the tickets without resolution and insists they contact from an original email address they no longer access. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hps364/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e77365d4882d800b822","publication_date":"2024-12-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a90557d050","original_id":"1wpyfnb","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support holding my account hostage","summary":"The user lost access to the email tied to their 10+ year old Steam account and cannot complete 2FA. Steam Support reportedly requires old payment card details or an old Steam wallet gift card redemption code, which the user cannot provide, so account recovery is stalled.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wpyfnb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"014416ea84d48995a39a","publication_date":"2026-09-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b366b2166","original_id":"1jlwzr3","tier":"B","category":"RECOVERY_HIJACK","title":"Unable to recover Steam Account","summary":"User cannot log into an old Steam account because it has a mobile authenticator and linked phone number they no longer have, plus no recovery code. They contacted Steam Support with email screenshots of market/CSGO/Dota purchases, but support reportedly rejected that as proof of ownership and asked for a CD key.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jlwzr3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a4703b9975d508cf915b","publication_date":"2025-03-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-817715a07b","original_id":"1j2m01m","tier":"B","category":"RECOVERY_HIJACK","title":"Is original mail needed for account recovery ?","summary":"The user asks whether the original email is required for Steam account recovery and how to create proof of purchase for an account with only free games. They mention Steam Support sent an article about using proof of purchases as proof of ownership, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1j2m01m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a7fdfd5ca9f2d1906f42","publication_date":"2025-03-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0eee3d3f9","original_id":"1iuicw0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"need help with this nonsense","summary":"The user cannot access the phone connected to their Steam account and is stuck in a loop of automated Steam Support emails requesting further proof of ownership. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1iuicw0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3fbb33dba40408362ce9","publication_date":"2025-02-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af0f8088a0","original_id":"1ig3azy","tier":"B","category":"HACK_THEFT","title":"How do I speak to the actual Steam Support?","summary":"The user says their Steam account was stolen and automated support is not helping; they want to contact a real support person and provide proof of ownership but cannot figure out how to open a ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ig3azy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6bbf40d528277bc75156","publication_date":"2025-02-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43396bbccd","original_id":"1f49zwq","tier":"B","category":"RECOVERY_HIJACK","title":"Issue with account recovery.","summary":"The user tried to recover a brother's Steam account after it was disabled/deleted, providing proof of ownership. Steam Support reportedly said the account was disabled for not meeting the minimum age requirement and later refused to help because the ticket was not opened by the account itself.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f49zwq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a19a0cc3f14266b2044","publication_date":"2024-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f78a3f4e6e","original_id":"1f3oacg","tier":"B","category":"RECOVERY_HIJACK","title":"Don't know what to do","summary":"The user cannot access a Steam account created by their deceased father because the associated email and phone are gone. Steam Support replied by requesting proof of ownership, which the user is struggling to provide because payments were made via PayPal or GameStop gift cards.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f3oacg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c400d63292e37ecc141d","publication_date":"2024-08-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00d1fb2138","original_id":"1t8b00d","tier":"B","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: Is steam account recovery really this bad?","summary":"The user cannot log in because the account email was changed and Steam Support is requiring a copy of a gift card redeemed two years ago to prove ownership. The user says they offered access to the original email and phone plus name/address proof, but support still insists on the gift card.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1t8b00d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35c801906af4147a8aad","publication_date":"2026-05-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47d7d8b216","original_id":"1mc7tn8","tier":"B","category":"RECOVERY_HIJACK","title":"Proof Of Ownership Account Recovery : r/steamsupport","summary":"The user discusses Steam account recovery and says they sent Steam Support pictures of receipts and purchases from the last five years. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mc7tn8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f959f86840632dae9b3","publication_date":"2025-07-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de5f987b1d","original_id":"1jz3kcs","tier":"B","category":"RECOVERY_HIJACK","title":"Lost My Steam Account and spent £200 — Support Keeps Denying Ownership Even with Tons of Evidence","summary":"The user lost access to a 10-year-old Steam account after losing Steam Guard access tied to an old phone number and has spent about £200 on it. Steam Support repeatedly says the evidence is insufficient because the user cannot provide a CD key or Steam Wallet code.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jz3kcs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"294ffe6e3d1f58d0cea4","publication_date":"2025-04-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-112e5ea2f5","original_id":"1oci4yo","tier":"B","category":"RESTORE_REFUSED","title":"r/SteamScams on Reddit: Cómo Aseguré Mi Cuenta de Steam Después de que la Hackearon — Necesito Consejos sobre Reembolsos","summary":"The user's Steam account was hacked and the attacker used the wallet balance to buy and send gifts. Steam Support reportedly refused to process refunds because the gifts had already been activated.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1oci4yo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"713ec0bf9a5c5b6e0388","publication_date":"2025-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8270d030b3","original_id":"1g1eicu","tier":"B","category":"RECOVERY_HIJACK","title":"Recovering account stolen 9.5 years ago. Is it likely that steam will consider me the owner?","summary":"The user is trying to recover a Steam account stolen 9.5 years ago and has old email/receipt evidence, but lacks readable payment-method proof. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g1eicu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c587261e7bedd9ed2818","publication_date":"2024-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37f99a112e","original_id":"1apdm6j","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Account Hacked and items lost","summary":"The user's Steam account was hacked and recovered, but their Team Fortress 2 inventory had been traded away without their knowledge. No Steam Support reply is quoted; a comment advises reporting the scam through Steam Support but notes the stolen items likely will not be returned.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1apdm6j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06e708f7edd717044db2","publication_date":"2024-02-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b41962c234","original_id":"1d5phh2","tier":"B","category":"BAN_NO_REASON","title":"False ban, please help! : r/steamsupport","summary":"The user reports a false Steam ban and asks whether the appeal section they were routed to is normal or if they should close and reopen the ticket. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1d5phh2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d36f23b5b047f1245575","publication_date":"2024-06-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fca30f7d14","original_id":"1uf0c9a","tier":"B","category":"HACK_THEFT","title":"[I have access back] Sent someone my transaction history:","summary":"The user's Steam account was compromised after they sent someone their transaction history, which may have been used as proof of ownership. They regained access and enabled Steam Mobile Guard, but worry the same person could do it again.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uf0c9a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d74b0ab29b3f2484abf0","publication_date":"2026-06-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ad69c3123","original_id":"1ju830j","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account recovery","summary":"User lost access to a Steam account after not using their PC and lacks the password, Steam Guard, purchase receipts, and phone number. They ask for other recovery options; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ju830j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f878fef0bc6c776e5bc","publication_date":"2025-04-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5151593aaf","original_id":"1ij441t","tier":"B","category":"HACK_THEFT","title":"Steam account has had email changed","summary":"The user returned from holiday to find their Steam account compromised and the email changed. They locked the account through the recovery link but are stuck because the support site asks for an email and provides no way to submit proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ij441t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58dedfed4b22eef04a49","publication_date":"2025-02-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b4aaba943","original_id":"1e0q4ee","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Recovering old account","summary":"User cannot recover a 10+ year old Steam account because they no longer have access to the attached email, despite knowing the account name/password and having ownership proof. They attempted to contact Steam/Valve but received no reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e0q4ee/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad80489b3d95008addcd","publication_date":"2024-07-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-350c59d281","original_id":"r978ie","tier":"B","category":"RESTORE_REFUSED","title":"r/steamsupport on Reddit: steam account hacked and items stolen, steam won't help. help!","summary":"The user says their Steam account was hacked and thousands of items worth well above $1k were stolen despite Steam Guard/mobile authenticator. They report Steam Support sent protection articles and refused to restore the items, claiming the user approved an SMS authenticator region switch on 29 Nov, which the user denies.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/r978ie/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ef2b607cc41b6c8c311","publication_date":"2021-12-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f6623b762","original_id":"12e3j2b","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Account got hacked and Steam Support not Supporting","summary":"The user reports that their brother's Steam account had its email, phone number, and password changed. They tried contacting Steam Support but were stuck in an automated loop about an unverified email; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/12e3j2b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6664194152c275891bf","publication_date":"2023-04-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae030f67c4","original_id":"1vrnkhk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My steam support tickets wont respond to me and keep ...","summary":"The user reports that Steam support tickets are not responding and keep being closed. A commenter claims the account is compromised and that a hijacker's bot is closing the tickets, advising the user to secure the account on a different PC and remake the ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vrnkhk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f88e12e466ea3700a17","publication_date":"2026-08-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58ea0ac7f2","original_id":"1jk4zdt","tier":"B","category":"RECOVERY_HIJACK","title":"Customer support is being absolutely useless?","summary":"The user's Steam account was taken, and they provided payment information, original email/phone, name, and offered ID verification. Steam Support rejected a CD key as proof of ownership, saying Steam-issued CD keys are not considered valid proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jk4zdt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"af82e29b61e6d12ee0d4","publication_date":"2025-03-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ec0337582","original_id":"159wlij","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Could it be my Steam Authenticator was bypassed through ...","summary":"The user suspects their Steam Authenticator was bypassed through a stolen Steam API key, revoked the key, and reports that Steam Support closed their ticket while their account was stolen.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/159wlij/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9486e7c67ae7f559d5f9","publication_date":"2023-07-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2ff82ee79","original_id":"1ezfhem","tier":"B","category":"HACK_THEFT","title":"Hacker Stole My Account","summary":"The user reports their Steam account was hacked, with the email and password changed and a charge made that prevents identity verification via billing information. They ask for recovery options, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ezfhem/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8d9034198b70d84e9215","publication_date":"2024-08-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ef3d5fb1e","original_id":"1dmf2bx","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Can steam support restore stolen items?","summary":"The user's Steam account was hijacked since 2023 without notification; after recovering it, they found two gifted CS:GO items stolen and ask whether Steam Support can restore them. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1dmf2bx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf75868c218661fae751","publication_date":"2024-06-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e58b1e27c7","original_id":"1f95fvv","tier":"B","category":"HACK_THEFT","title":"Есть ли способ вернуть предметы, украденные в ...","summary":"The user was scammed by someone impersonating Steam Support and lost over $300 of Counter-Strike skins through a trade that was allegedly not authorized. They say they cannot find a way to contact Steam Support or submit a ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f95fvv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff33f7de7f0cec7b6677","publication_date":"2024-09-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2cc7a51144","original_id":"13vkzr2","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: My Steam account got hacked!","summary":"The user's Steam account was hacked and their email address was changed. They initially could not recover it through Steam Support, but later regained access by resetting the password after searching for the account by username.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/13vkzr2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"03a7b716e25ed581f417","publication_date":"2023-05-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42cef3bf6a","original_id":"em16ex","tier":"B","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: How long would it take for steam support to respond.","summary":"The user says their Steam account was stolen and they requested account recovery two days ago, asking how long Steam Support usually takes to respond. The post does not contain an actual quoted Steam Support reply; it only includes advice about requesting purchase receipts.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/em16ex/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ce2b6b0ca862d1d25024","publication_date":"2020-01-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6546a07d7","original_id":"1drw8fj","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: My steam account has been hacked and steam support is taking FOREVER","summary":"The user reports their Steam account was hacked and Steam Authentication was turned off by the attacker. They contacted Steam Support, which asked for more proof of ownership, but after sending it they had not received further help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1drw8fj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"53161070b661eec73c56","publication_date":"2024-06-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-913bd96cf4","original_id":"1g2kvdq","tier":"B","category":"HACK_THEFT","title":"Steam hacked, but still logged in on browser","summary":"The user's email and Steam account were hacked; the hacker changed the Steam password, email address, and added Steam Guard, while the user remained logged in on a PC and could see the new email. The user contacted Steam Support and provided information but did not quote any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g2kvdq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0fec1bf821dcb9c2549e","publication_date":"2024-10-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71ca824323","original_id":"8ks9jd","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"MM Time, Steam Support","summary":"The user reports unusually long solo Dota matchmaking queues despite normal party queues in the same rank/region, suspects Behavior Score, and says they filed a Steam Support ticket but received no response after 28 hours. Steam Support did not provide any quoted reply in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8ks9jd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fab4103ee26c4847bc5f","publication_date":"2018-05-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b08046647c","original_id":"1g8y8gr","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I got falsely VAC banned and all my items got traded away?","summary":"The user was falsely VAC banned in CSGO, and after the ban was removed, their skins had been traded away to a level 0 account. They made four Steam Support tickets about losing their items, and all were closed with no answer.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g8y8gr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d47914be4da5e06b6c9","publication_date":"2024-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8eac861c1","original_id":"bm6sne","tier":"B","category":"HACK_THEFT","title":"My Primary Steam was compromised sent support ticket HT-JP52-N8CM-9JDP","summary":"The user's Steam account was compromised: phone number, Steam Guard, and email were changed. They say Steam Support agreed the account was compromised and promised a temporary password, but never sent it, so they closed the ticket and cannot regain access.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/bm6sne/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e46fefdb6714d60955e4","publication_date":"2019-05-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b59a4d6fa","original_id":"1pnppxh","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"steam comment box gone","summary":"The user cannot see the comment box on public Steam profiles unless they are friends with the profile owner. Steam Support refreshed their profile, said there is currently no fix, and closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pnppxh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1fa9d2ce9a1fe334ccd8","publication_date":"2025-12-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d3c16cb73","original_id":"1wgob7q","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support closed ticket after asking for old Wallet Code despite offering alternatives. What to do?","summary":"The user is dealing with a Steam Community Ban ownership verification issue where support asked for a physical Steam Wallet Code from years ago. After the user said they no longer had it, support closed the ticket without offering alternatives, despite previously indicating other options could be reviewed.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wgob7q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3d74be3b8cae4b359506","publication_date":"2026-09-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2347b2bed1","original_id":"1tp7f2e","tier":"B","category":"RECOVERY_HIJACK","title":"A problem with logging in","summary":"The user lost access to their Steam account because Steam Guard required 2FA after losing their phone and PC. They say Steam Support required a kiosk receipt as ownership proof, rejected receipts from donatov.net, and closed the tickets.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1tp7f2e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a0c79f29438cda05712c","publication_date":"2026-05-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f125eae643","original_id":"1oaip8i","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account","summary":"The user's Steam account was hacked, with the email changed and purchase messages deleted. Steam Support kept asking for a retail CD key and reportedly rejected Steam receipts as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1oaip8i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"acd1648f262cf0082897","publication_date":"2025-10-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f812c06eb9","original_id":"1eyxipc","tier":"B","category":"RECOVERY_HIJACK","title":"Lost steam account from over 6 years ago, Steam support not helpful at all.","summary":"User lost access to an old Steam account because their email provider deleted the email inbox, and despite providing old CD keys, PayPal transactions, and bank statements, they say Steam Support has been unhelpful. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eyxipc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6c4a229523f47ed17e8","publication_date":"2024-08-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5758119db","original_id":"3vdmkr","tier":"B","category":"HACK_THEFT","title":"Beware of phishing links from raidcall","summary":"The user's friend installed a malicious RaidCall update from a phishing link, causing his Steam account to be compromised and tradeable items including 3 arcanas to be stolen. They contacted Steam Support to try to restore the inventory, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3vdmkr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9dfb37e61f4e18c49133","publication_date":"2015-12-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-390b815aba","original_id":"1vg4jo6","tier":"B","category":"HACK_THEFT","title":"Does Steam restore/return your stolen items if you fall for a ...","summary":"The user was scammed out of a large amount of TF2 items and asks whether Steam would restore/return them if the scammer gets banned. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vg4jo6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17cc8df2c46cabac8945","publication_date":"2026-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d308a3193a","original_id":"1kaib11","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support denying account recovery - banned for mentioning \"csfloat\", can't provide first email/CD key","summary":"The user’s 7-year-old Steam account was banned after they mentioned “csfloat” in a profile comment, and they are now locked out while trying to recover it. Steam Support reportedly requires the first email address or an original CD key, which the user no longer has, despite providing PayPal and payment proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kaib11/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42681ec2d5abd2a1e748","publication_date":"2025-04-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6437fbb985","original_id":"18gdw7h","tier":"B","category":"RECOVERY_HIJACK","title":"Purchased csgo account stolen. What do i do?","summary":"The user purchased a CS:GO/Steam account in 2020, then years later lost access after the email, password, and mobile authenticator were changed. They suspect the original seller reclaimed it, and Steam Support reportedly determined the user was not the account owner.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/18gdw7h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a75a962c82dcee47bc0","publication_date":"2023-12-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b132b1618","original_id":"gc67dt","tier":"B","category":"HACK_THEFT","title":"Hacked Steam Account via CSGO","summary":"The poster's brother had his Steam account hacked despite two-factor authentication, with an inventory worth over 700 € and games lost. They contacted Valve and Steam Support but have not recovered the account; the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/gc67dt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ace99ef4017e4965c65","publication_date":"2020-05-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c90ce812bd","original_id":"2nojc4","tier":"B","category":"HACK_THEFT","title":"stolen items","summary":"The user reports that valuable Dota 2 items were stolen through a trade and says Steam Support will not send the verification email needed to address it. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2nojc4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5380d53cdb686c5074ed","publication_date":"2014-11-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc8005741d","original_id":"u2ykna","tier":"B","category":"API_KEY_THEFT","title":"csgostats Website Hacking Steam account?","summary":"The user suspects a CSGOSTats-related website may have caused their Steam Mobile Authenticator to be removed. They secured the account by changing the password, revoking the API key, and reinstating 2FA, but the post contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/u2ykna/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1993ac5fa6c28fab918c","publication_date":"2022-04-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff28966270","original_id":"1vhs02f","tier":"B","category":"HACK_THEFT","title":"So my account got hacked recently, is it possible my steam ...","summary":"The user's Steam account was compromised and then locked. They asked Steam Support, and support reportedly said the current session is the only one available.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vhs02f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d0bbfda90f9e2d12a3a","publication_date":"2026-08-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-889e0ae3a1","original_id":"pgdo6la","tier":"B","category":"RECOVERY_HIJACK","title":"[comment] Is your PC potentially still compromised in some way? I’m not saying it’s impossible, beca","summary":"A commenter discusses a user's Steam account recovery after a possible hijacking, suggesting the PC may still be compromised and advising a fresh Windows install. They mention that support reportedly said they were working on returning the account, but no Steam Support reply is actually quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x4hclm/steam_support_is_failing_my_account_recovery/pgdo6la/","source_host":"www.reddit.com","source_status":"public_url","source_group":"95a9731fa21c11531d1d","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1e31c8047","original_id":"1b6d5sb","tier":"B","category":"HACK_THEFT","title":"Purchases I didn't make","summary":"The user suspects their Steam account was hacked after finding their wallet balance drained through unauthorized sales of trading cards and purchases of TF2, Dota 2, and Counter-Strike items. The post does not include any quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1b6d5sb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"74115f2248475da3cd11","publication_date":"2024-03-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91be684f1c","original_id":"2y7hoh","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Trade ban(Paypal)","summary":"The user was trade-banned after a PayPal dispute, closed the dispute, but the trade ban persisted for 2 days. They sent a Steam support ticket and have not received a reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2y7hoh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6fb8713330b54c6373e8","publication_date":"2015-03-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0cb4f107d3","original_id":"2b466b","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Something new to add to the steam support fail compilation","summary":"User told Steam Support they would be abroad and using a new IP, but after 10 days Support responded that the account was restricted until a password change, which the user says shows the ticket was not read. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2b466b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"70f5ab0cbc9d31caba49","publication_date":"2014-07-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61954143e0","original_id":"oru475","tier":"B","category":"BAN_NO_REASON","title":"I got my dota2 account banned for no reason","summary":"The user's Dota 2 account was permanently banned with no reason given, possibly flagged for boosting/MMR abuse after spamming Broodmother, though they claim their party, IP, and conduct are unchanged. They submitted a Steam Support ticket six days ago and have received no response, and the account remains banned.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/oru475/","source_host":"www.reddit.com","source_status":"public_url","source_group":"255b78aa637fb5d84292","publication_date":"2021-07-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db76c64834","original_id":"ix1bys","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BUG with Selling Items","summary":"The user reports that their Jagged Honor items became non-tradable/non-marketable despite an earlier tradable date, preventing them from listing the items for sale. They contacted Steam Support three weeks ago and received no result.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ix1bys/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9dd29137c23f2f32a2dc","publication_date":"2020-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c13222b376","original_id":"1amp9tk","tier":"B","category":"BAN_NO_REASON","title":"Appeal for Review of Erroneous VAC Ban in Dota 2 (PLS)","summary":"The user received a VAC ban in Dota 2 and claims they never used cheats or third-party programs, asking Valve/Reddit for a manual review. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1amp9tk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c0c29b70774b63b69ccd","publication_date":"2024-02-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45c05e1427","original_id":"17gvi9","tier":"B","category":"HACK_THEFT","title":"*** Steam will STEAL your gifts, THREATEN you, DELETE records, and STONEWALL you ***","summary":"The user says they received a hijacked gift as a trader and accuses Valve/Steam Support of threatening them, deleting records, and stonewalling. The provided excerpt does not include any verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/17gvi9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4dbb5b6bd1584bddbad7","publication_date":"2013-01-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37659dfafc","original_id":"16b8kpi","tier":"B","category":"HACK_THEFT","title":"r/tf2 on Reddit: (AYUDA) ¿Hay alguna manera de recuperar objetos robados?","summary":"The user reports missing TF2 backpack items, including valuable cosmetics and Strange weapons, and mentions notifications about trade offers from a Mann Co. bot that don't appear in their trade offers. They suspect a scam and ask how to report it or recover stolen items; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/16b8kpi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f57c45b8125635697a7a","publication_date":"2023-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8943ecc25","original_id":"2qi4m7","tier":"B","category":"BAN_NO_REASON","title":"I need wisdom about this situation...","summary":"The user says friends harassed him and sent a purported Steam Support letter threatening account termination and a VAC ban over a DDoS joke. No actual Steam Support/Valve reply is quoted; the letter appears fake.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2qi4m7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1bfaf1f0ae2af7bd8b0","publication_date":"2014-12-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1b8bf5e3c","original_id":"1gkx7id","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Currency Conversion Issues and Chargeback: Seeking Help and Clarity","summary":"User's Steam wallet became negative after a CNY-to-THB conversion and a chargeback; their Stellaris DLCs are disabled and the account is restricted for 4 weeks. The post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gkx7id/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cdf6913e1909cab464f8","publication_date":"2024-11-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d7f3a4657","original_id":"1u1lvy6","tier":"B","category":"RECOVERY_HIJACK","title":"Don't have access to old email","summary":"The user lost access to their Steam account after their school email was deleted and says they have been going back and forth with Steam while providing ownership proof. The post does not include any actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1u1lvy6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"91b7fa29a84a5f2ca43a","publication_date":"2026-06-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa968efdbd","original_id":"1izl1g1","tier":"B","category":"RECOVERY_HIJACK","title":"How can you recover a steam account without an email and username?","summary":"A user asks how their friend can recover a Steam account after forgetting the email and username; recovery requires ownership proof, and the user wonders if a CD key or wallet key can be used. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1izl1g1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a78beccd3c33dd0461a","publication_date":"2025-02-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-335c4d32b3","original_id":"14qqa4l","tier":"B","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: Steam keeps taking old screenshots","summary":"The user reports Steam repeatedly taking old screenshots and also mentions that Steam refused to return their account after discovering it was created by their uncle when they were 8. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14qqa4l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"43ae3e08083e3e5f7038","publication_date":"2023-07-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f89950519","original_id":"1mok16n","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: No puedo acceder a mi cuenta de Steam, ayuda","summary":"The user lost access to their Steam account after changing their email password, with login attempts from others and account-detail change emails appearing; Steam's recovery page says they tried too many times. No actual Steam Support reply is quoted; a Spanish-language reply advises using the mobile authenticator and contacting Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mok16n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2588dd19c9ee28f25d3","publication_date":"2025-08-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f06f7d72b","original_id":"1exqi8r","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: Steam account recovery","summary":"The user submitted a Steam account recovery form with a CD key as ownership proof and has waited a week without any email or feedback from Steam Support. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1exqi8r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1574a6fd44c10d9638c6","publication_date":"2024-08-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7828b06277","original_id":"1dsz9yx","tier":"B","category":"BAN_NO_REASON","title":"Be careful with trying to trade.","summary":"The user reports receiving a Steam community ban until 2038 after commenting on someone's profile asking to buy a CS knife, and believes they did not break any rules. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1dsz9yx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6c6cc5ddeb967195244b","publication_date":"2024-07-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b47460bcaa","original_id":"108ezl","tier":"B","category":"HACK_THEFT","title":"*Crosspost /r/steamgameswap* Was scammed today; what to do?","summary":"The user was scammed after going first in a trade, giving their TF2 backpack for a promised Borderlands 2 key that was not delivered. The post includes the scammer chat but no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/108ezl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9e950f484459bccc2f9e","publication_date":"2012-09-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb42325a00","original_id":"ynb4d0","tier":"B","category":"HACK_THEFT","title":"My steam profile got stolen and they sold my stuff","summary":"The user's Steam account was stolen mid-CS:GO game, their email was changed to a Russian address, and their CS:GO items were sold on the market while a 23€ Dota 2 item was purchased. They ask whether they can recover their items/money and why they received no Steam notifications.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/ynb4d0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6441cb34245bebf8eca9","publication_date":"2022-11-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3aadb6d92d","original_id":"28yr6n","tier":"B","category":"HACK_THEFT","title":"Another way to get scammed and i got hooked on it (+suspected scammer, his alt acc, screenies )","summary":"The user was scammed out of a Dota 2 key through a deceptive trade offer and investigated the suspected scammer and an alt account. No Steam Support reply is quoted or involved.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/28yr6n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46a94eea05425b10684c","publication_date":"2014-06-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f85789f66","original_id":"pfp38c","tier":"B","category":"HACK_THEFT","title":"Possible Dotabuff and login information hacked.","summary":"The user reports repeated Steam login attempts from Brazil and California using their correct email and newly changed password, and asks how to secure their account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/pfp38c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c7990e97b4af349eb89a","publication_date":"2021-09-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3afc51b5ff","original_id":"191k4tr","tier":"B","category":"HACK_THEFT","title":"Как мне восстановить ранее купленные игры? : r/Steam","summary":"The user says their Steam account was hacked previously and recovered, but some purchased games such as Cities: Skylines are now missing from the library while some DLC remain. They ask how to restore previously bought games; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/191k4tr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f14a6e5bde548664bac","publication_date":"2024-01-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8aa141c15c","original_id":"184lue7","tier":"B","category":"HACK_THEFT","title":"r/cs2 on Reddit: When are steam unable to \"retrieve\" your skins after being scammed?","summary":"The user asks whether Steam can retrieve skins after their friend was scammed, noting the skins are trade-locked on a random level 1 account. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/184lue7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66298422eb9eecbe840a","publication_date":"2023-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be60e97432","original_id":"16fpglu","tier":"B","category":"HACK_THEFT","title":"Strange way to hack account","summary":"The user describes noticing an unknown game in their Steam library and their shop currency changed to Turkish lira, indicating their account was stolen and later recovered. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/16fpglu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f46fdbe47b67ce4fab2","publication_date":"2023-09-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce9e4333cf","original_id":"17hjhgd","tier":"B","category":"HACK_THEFT","title":"My In-Game Nightmare: Hacked and Robbed","summary":"The user reports that their Dota 2 account was hacked and valuable in-game cosmetics/items were traded to other accounts. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/17hjhgd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"177766afa0ac57172983","publication_date":"2023-10-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e23c73225","original_id":"2ns6b2","tier":"B","category":"HACK_THEFT","title":"[Q] Trade offer problem","summary":"User sent a trade offer with about 350 Dota 2 items to an alt account; the items disappeared from both accounts and the inventory shows full despite being empty. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2ns6b2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e8d70f3b70ac2b68407b","publication_date":"2014-11-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c76385e297","original_id":"23tuzx","tier":"B","category":"BAN_NO_REASON","title":"Steam rant: Trade/market temporary bans because of credit cards","summary":"The user used a Vanilla gift Visa card to add Steam wallet funds and open CS:GO crates, then Steam flagged it as possible stolen credit card use and temporarily restricted trading and market access. No Steam Support reply is quoted or described beyond the temporary ban.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/23tuzx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf431260d51b9fe71ff0","publication_date":"2014-04-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47140bf54f","original_id":"xqkhab","tier":"B","category":"BAN_NO_REASON","title":"I got banned by Overwatch while already having VAC-ban","summary":"The user received a permanent Overwatch ban in CS:GO despite not playing competitive and already having an old VAC ban. They contacted Steam Support, but the post only says there is a message that the ban cannot be deleted, without quoting Steam Support.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/xqkhab/","source_host":"www.reddit.com","source_status":"public_url","source_group":"31627010e97bf77a1a3e","publication_date":"2022-09-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c768e2d7e3","original_id":"3ze19v","tier":"B","category":"HACK_THEFT","title":"confused","summary":"The user woke up to find their email and Steam passwords changed and is asking whether they can recover the account using Dotabuff and recent market purchases as proof of ownership. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3ze19v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55081e2aecc86bf4f1c4","publication_date":"2016-01-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-698122a482","original_id":"9yma7b","tier":"B","category":"HACK_THEFT","title":"Comments on profile scams....","summary":"The user warns about fake Dota 2 item giveaway profile comments; they were tricked by a fake site agent into making a $10 trade and then got banned from the site. No Steam Support reply is quoted or mentioned.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/9yma7b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"63675ff437bf83658da3","publication_date":"2018-11-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57ebd6b009","original_id":"18qn7ss","tier":"B","category":"RECOVERY_HIJACK","title":"r/Steam on Reddit: How do I contact steam help if I can't sign in?","summary":"The user's son cannot sign into an old Steam account because recovery codes go to an email and phone they no longer have access to, and they ask how to contact Steam Support without signing in. The post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/18qn7ss/","source_host":"www.reddit.com","source_status":"public_url","source_group":"afae75e0c1caaee45ed0","publication_date":"2023-12-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e58e36a69c","original_id":"38vytl","tier":"B","category":"HACK_THEFT","title":"<<IMPORTANT>> New and effective scam/hack used with TeamSpeak and Skype","summary":"The user describes a scam/hack where someone befriended them after a CS:GO discussion, moved to Skype/TeamSpeak, and sent a suspicious plugin; the post cuts off as they receive emails from Google. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/38vytl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"147a2be7f2ed1a174467","publication_date":"2015-06-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72b487cb03","original_id":"27vrcl","tier":"B","category":"HACK_THEFT","title":"Smart ass hacker","summary":"The user tried to sell CS:GO items through a middleman, but a scammer impersonated them and tricked their friend into trading the items to a fake account. No Steam Support reply is quoted; the user only speculates that Steam will not restore the items.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/27vrcl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a3f98095993b49054b23","publication_date":"2014-06-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0dc1f90ab5","original_id":"1w6weq0","tier":"B","category":"BAN_NO_REASON","title":"Steam suspended my account until 2038 because I tried to secure it. Every ticket gets copy pasted and closed. I don’t know what else to do.","summary":"The user says their Steam account was suspended until 2038 after a misunderstanding during a support request. They claim roughly 10 tickets received the same copy-pasted response and were closed without any specific violation being named.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1w6weq0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34339daa4c994b1c9842","publication_date":"2026-09-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-236f202c0a","original_id":"1fs0g6y","tier":"B","category":"BAN_NO_REASON","title":"Help","summary":"The user's Steam trading privileges were permanently suspended, and they say Steam Support replied three times with an automated message claiming enough evidence and closed the ticket immediately. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fs0g6y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41a01c300bb85961e1a7","publication_date":"2024-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3da7f2aa42","original_id":"1e1h306","tier":"B","category":"HACK_THEFT","title":"Help","summary":"The user says their Steam account was stolen by a scam and that they cannot access Steam, despite having proof of ownership. They are asking for Steam Support's email address and include no quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e1h306/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13d8e7ab8f70f3e03210","publication_date":"2024-07-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5e1936156","original_id":"hsgh74","tier":"B","category":"HACK_THEFT","title":"Steam Account Hijacked!!! WITH STEAM GUARD 2FA! How?","summary":"The user's Steam account was hijacked despite Steam Guard 2FA; the attacker changed the email, phone number, and other account details. No Steam Support reply is quoted or described in the post.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/hsgh74/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fedf4be420cb61cc20af","publication_date":"2020-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be32ceed41","original_id":"1jbs5ld","tier":"B","category":"HACK_THEFT","title":"Steam Account Recovery","summary":"The user lost access to a Steam account last used in 2020 and cannot provide purchase proof because they only used wallet codes; they are asking whether a birth certificate and old phone number can help. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1jbs5ld/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0412eadaf5a043974856","publication_date":"2025-03-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6095fbdb2d","original_id":"ixlswu","tier":"B","category":"RESTORE_REFUSED","title":"Please help with refund for dota plus accidental subscription","summary":"User accidentally renewed Dota Plus for a year after missing the auto-renewal reminder and requested a refund immediately. Steam Support declined the refund request, but the post does not quote any support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ixlswu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db5efb9276304f6693d0","publication_date":"2020-09-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-238b1c6788","original_id":"3dbvy0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Cannot level compendium","summary":"User cannot make purchases or use available funds after increasing their compendium level, and says Steam Support is not responding.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3dbvy0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69f357614191ef49959d","publication_date":"2015-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92c5761f94","original_id":"ru3wrm","tier":"B","category":"HACK_THEFT","title":"PSA: Spreading awareness of a phishing scam I got hit with today in steam/dota.","summary":"The user describes a Steam/Dota phishing scam where a friend sent a fake tournament voting link that led to a fake Steam login page, and the user entered their credentials. No Steam Support reply or quote is included.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ru3wrm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9182af45a3c05259001e","publication_date":"2022-01-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce0fe8fff0","original_id":"1oevv8m","tier":"B","category":"BAN_NO_REASON","title":"Steam Account Banned Because Of Sanctioned Region","summary":"The user's Steam account was locked/banned due to a sanctioned region, and Steam Support repeatedly said their German passport does not match the account's recent activity without explaining further. Support only directed them to Section 11 of the Steam Subscriber Agreement.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1oevv8m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8d4df383df8bce8b7511","publication_date":"2025-10-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdd931c33b","original_id":"1e54u5x","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I made a purchase that was indicated to take up to one day to be completed; however, it was not. I requested a cancellation and followed the provided instructions. Steam took several days, did not res","summary":"The user was charged for a Steam purchase on July 3, 2024, but did not receive the product until July 7 after asking their credit card company to cancel the order. They say Steam Support only gave a generic response and did not resolve the issue before the chargeback.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e54u5x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"39049f4dff23f62cc421","publication_date":"2024-07-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76bb194072","original_id":"1axk8v2","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Valve has screwed me for money","summary":"The user ordered a Steam Deck OLED 512 but GLS claimed it was delivered to a pickup point that appeared permanently closed. Steam Support investigated, sided with GLS, closed the ticket, and offered no refund.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1axk8v2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad656584cbab10308a77","publication_date":"2024-02-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b29f2b9f0","original_id":"28cxwy","tier":"B","category":"BAN_NO_REASON","title":"Lightbulb You are subscribed to this thread I got trade ban. Need some advice about my situation. [Warning: Long Post]","summary":"The user reports that three Steam accounts were trade banned after they used the same credit card to buy games as gifts, transferred gifts/items between accounts, and sold items on the market. No Steam Support reply is quoted; the post only mentions a bank notice about a Steam refund for the gift purchases.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/28cxwy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee5f764ffcbb1ec68f65","publication_date":"2014-06-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b426b8ad3d","original_id":"1x76o2z","tier":"B","category":"HACK_THEFT","title":"I was recently scammed out of an australium tomislav on tf2 what can i do to recieve it back","summary":"The user was scammed out of an Australium Tomislav and some money after trusting another trader with an off-Steam sale/confirmation scam. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x76o2z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0eefa22559fc35c0d9dd","publication_date":"2026-10-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7fe1f5027","original_id":"1x3omax","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I got hacked and my rust skins got stolen #Rust #Steam #Steamsupport","summary":"The user's Steam account was hacked and Rust skins were traded away to an unknown user; Steam Support helped recover the account, but multiple reports requesting skin restoration received no response.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x3omax/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7be347faf64f3fef2268","publication_date":"2026-10-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3bcd98c7f3","original_id":"1x0yad4","tier":"B","category":"HACK_THEFT","title":"STEAM SUPPORT","summary":"User says a supposed Steam Support blocked the account for suspicious activity, had them move skins to a friend's account and join Family View as a child, then demanded a $212.36 wallet top-up and a $0.03 purchase to restore access. They offered alternative ownership proof but were refused.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x0yad4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"342835c068580255463d","publication_date":"2026-10-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12363eb1bd","original_id":"1wxldvg","tier":"B","category":"HACK_THEFT","title":"Will my skins still be safe after a reverse trade or after 30 day trade ban are they gonna be gone to scammer?","summary":"User says they were hacked via a Faceit link, had their Steam inventory taken, and then reversed the trade and secured their account. They ask whether their skins will be safe after the 30-day trade block; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wxldvg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7577afe234f655a391f2","publication_date":"2026-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2344d1033","original_id":"1wugf0v","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Recovery issues","summary":"The user cannot recover their Steam account because password reset requires a mobile authentication code they do not have. They submitted a support ticket weeks ago with no response and cannot submit another due to duplicate-ticket restrictions.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wugf0v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ae7057f7848ace64338","publication_date":"2026-09-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-934f79328c","original_id":"1wrtqu0","tier":"B","category":"HACK_THEFT","title":"Steam account got hacked, restricted for scam messages, and now I’m stuck proving ownership.","summary":"The user's Steam account was hacked and used to send scam gift-card-type images, leading to a restriction. Steam Support is asking for ownership verification involving the father's original email/payment details, but the post does not quote an actual support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wrtqu0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0e91f06e5f201f390b86","publication_date":"2026-09-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0be78d5a80","original_id":"1woijji","tier":"B","category":"HACK_THEFT","title":"Is this a scam?","summary":"The user is unsure whether a friend's report that their Steam account was hacked and used for scamming is genuine or part of a scam. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1woijji/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c45ae0948e61f61f6a3","publication_date":"2026-09-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1cb5ecbd2","original_id":"1wmnl9y","tier":"B","category":"HACK_THEFT","title":"Session Hijacked","summary":"User reports their Steam account was compromised twice in one week and someone used their Steam Wallet balance to purchase a gift card without permission; they suspect a session stealer from a Windows activation crack. The post asks for security help and contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wmnl9y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"74c5ab6cdfbf44bd8a48","publication_date":"2026-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72f725bfbb","original_id":"1wlt9yg","tier":"B","category":"HACK_THEFT","title":"Friend has his account compromised.","summary":"A friend's Steam wallet ($350) was emptied via a cheap TF2 item purchase, and the hacker transferred the mobile authenticator to their own phone. The friend contacted Steam Support and locked the account but is still waiting for a reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wlt9yg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0563d3f4205af6f3de93","publication_date":"2026-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d2792b9e1","original_id":"1wlf06t","tier":"B","category":"HACK_THEFT","title":"Account Compromised Frustrations","summary":"The user's Steam account was compromised; the thief added themselves as a friend and gifted themselves a game using the user's Steam/PayPal. Steam denied the refund, reportedly saying the gift recipient must submit the refund request, while a separate intrusion claim remains open.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wlf06t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69f47e2d7b7e1ae3e458","publication_date":"2026-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12db1afda6","original_id":"1wl9mrt","tier":"B","category":"HACK_THEFT","title":"Помогите!!!","summary":"User reports their Steam account was stolen with password and email changed, asks whether Support can remove devices and help recover access; they mention 2FA, phone number, and wallet top-up receipts. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wl9mrt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d459fffc3927f9917574","publication_date":"2026-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e848b296c","original_id":"1wj262h","tier":"B","category":"API_KEY_THEFT","title":"I got scammed, help","summary":"The user was tricked into logging into a third-party site, then scammers used session hijacking/authorization and a cloned friend profile to intercept a TF2 item trade. They submitted two Steam Support tickets and reported the scammer, but say no one has replied.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wj262h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c42243ec5bc755e55adb","publication_date":"2026-09-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f6eba5a44","original_id":"1wak10k","tier":"B","category":"HACK_THEFT","title":"Fake Steam Support used my real ticket number and promised to return my CS2 items after 8 days","summary":"The user was targeted by scammers impersonating Steam Support who phished their Steam login and convinced them to trade CS2 items, promising the items would return after eight days. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wak10k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6174e5dd8275de8a93a","publication_date":"2026-09-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69d4aaa07c","original_id":"1w2ouzc","tier":"B","category":"HACK_THEFT","title":"Authenticator got stolen","summary":"The user says their Steam account was stolen after interacting with people on Discord/FACEIT; the attacker changed the phone number and authenticator. The user recovered the account with a recovery code and re-secured it, then asked whether they are safe now.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w2ouzc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c4c1f9212f2d79e7d9a7","publication_date":"2026-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-587b307efd","original_id":"1vxesiq","tier":"B","category":"HACK_THEFT","title":"Need urgent help:(","summary":"The user says their Steam account was hacked and their card was drained of $800. They sent a Steam support ticket, but it was denied; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vxesiq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00c7e3f41109667fe0d2","publication_date":"2026-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf74247386","original_id":"1vsx404","tier":"B","category":"RECOVERY_HIJACK","title":"Would my steam account recovery methods work?","summary":"The user's Steam account was hacked and the email changed; they tried recovering it with PayPal invoices and card details. Steam requested more ownership verification and rejected the provided credit card information as not fully matching the account, but the post does not quote Steam Support verbatim.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vsx404/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7aa428ee08a89dfe1951","publication_date":"2026-08-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8e052c62b","original_id":"1vpkd2c","tier":"B","category":"HACK_THEFT","title":"Steam account got compromised but unable to identify how?","summary":"The user reports unauthorized Steam purchases/gifts totaling $150 plus another $150 pending, despite having 2FA/Steam Guard enabled and after checking for malware. No Steam Support reply is quoted; the post asks the community for thoughts on how the account may have been compromised.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vpkd2c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a46ad9478481c645bb9b","publication_date":"2026-08-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1107e1abe3","original_id":"1v8ru50","tier":"B","category":"HACK_THEFT","title":"Is this a legit email from Steam Support?","summary":"The user's Steam account was hacked and used to send scams to friends, and they received an email claiming to be Steam Support asking for personal information to revoke a restriction. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v8ru50/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0b1bae2278ed00450314","publication_date":"2026-07-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb96e15b27","original_id":"1utqxjm","tier":"B","category":"API_KEY_THEFT","title":"How could I know if I had been successfully phished?","summary":"User describes an attempted TF2 phishing via a fake Uncletopia server MOTD, took security steps, and asks how to verify their items are safe. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1utqxjm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8e60bf3cb9f8cc1948e","publication_date":"2026-07-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa7f4ee99d","original_id":"1un2qnb","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I was wondering if anyone would be able to help or advise me","summary":"The user traded an old knife, but the trade showed as completed while neither party received the item; they suspect a hack and say Steam Support tickets are immediately cancelled.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1un2qnb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cc02a3d13734c660c45f","publication_date":"2026-07-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8375f3ba25","original_id":"1ulmu7g","tier":"B","category":"HACK_THEFT","title":"Steam account question","summary":"The user's email was stolen and their Steam account was compromised; the attacker changed the phone number, password, and email despite Steam Authenticator being enabled. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ulmu7g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e5c227b73dc2bd20d4d","publication_date":"2026-07-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9eeae012c","original_id":"1uh3df2","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support asks for CD key","summary":"The user's Steam account was hijacked after their Gmail was compromised, with the email and Steam name changed. Steam Support asked for a CD key and insisted on it, refusing to help through other verification methods.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uh3df2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f06ac7930dd732a7ca3d","publication_date":"2026-06-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-691e29fcb1","original_id":"1ueeh9s","tier":"B","category":"HACK_THEFT","title":"Fraudulent purchase","summary":"The user's information was stolen via LummaStealer, and an attacker accessed their Steam account to make a fraudulent Arc Raiders purchase/gift. The user secured the account and requested a refund, but the post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ueeh9s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ed164610383668ece30","publication_date":"2026-06-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25ef5cb961","original_id":"1ub7e3r","tier":"B","category":"HACK_THEFT","title":"How did they login even though I have authenticator?","summary":"The user discovered an unauthorized Steam login from the USA and changed their password; nothing in inventory or funds was taken, but a refund ticket was closed and Steam security said the authenticator allowed the login. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ub7e3r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"59968521e5807130e8e9","publication_date":"2026-06-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3eabc659c","original_id":"1twmr3x","tier":"B","category":"HACK_THEFT","title":"i got scammed and i think i will stop playing until i buy them back","summary":"The user says they got scammed and lost Steam items, provides screenshots as proof, and plans to stop playing until they can buy the items back. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1twmr3x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1aba6216213a1dca914c","publication_date":"2026-06-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5f3169343","original_id":"1tun6oc","tier":"B","category":"HACK_THEFT","title":"Steam Community :: bodenmarinlpxy","summary":"The user's Steam account was compromised: the scammer bypassed Steam Guard, sent messages from the account, and used Steam wallet funds to gift games to an unknown account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tun6oc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1b12e2178caf6907a86","publication_date":"2026-06-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93f6fe74d5","original_id":"1ttwmkc","tier":"B","category":"HACK_THEFT","title":"hacked my steam (changed steam guard device + phone number)","summary":"The user's Steam account was hacked, with the attacker changing the phone number and Steam Guard but not the email or password. The user blocked the account and contacted Steam Support, but says the attacker keeps closing the support requests; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ttwmkc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c27adf08af11e946c0f0","publication_date":"2026-06-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dda8f71ab7","original_id":"1tgdakf","tier":"B","category":"HACK_THEFT","title":"My Steam account has been stolen, but I recovered it recently. I need some advice on how to protect it. (2023 post made in r/counterstrike, but it was deleted)","summary":"The user's Steam account was stolen: their Steam Guard authenticator was removed and password/email were changed. They froze/recovered the account and are asking for advice on protecting it; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tgdakf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dcac2a58665287f39f79","publication_date":"2026-05-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-000aaeb7ba","original_id":"1tcjfq6","tier":"B","category":"HACK_THEFT","title":"Steam support ID#180 Scam","summary":"The user received scam messages claiming suspicious activity and reset their password, disabled mobile authentication, and logged out all sessions. They ask whether their account is safe and how the hacker could bypass 2FA; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tcjfq6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"61751136adf0197f1855","publication_date":"2026-05-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc223ecd3b","original_id":"1t6nb9h","tier":"B","category":"RECOVERY_HIJACK","title":"Scammer closing support tickets","summary":"The user's friend had his Steam account hijacked: email, phone number, and Steam Guard were changed, and the scammer is reportedly closing support tickets. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t6nb9h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e1652a07240b22ecdc14","publication_date":"2026-05-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e124e596a","original_id":"1srbpu4","tier":"B","category":"API_KEY_THEFT","title":"Manager Mike","summary":"The user was tricked by someone posing as Manager Mike into sharing Steam Family information and sending a trade for skins, then secured their account and asked Steam Support whether the skins could be restored. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1srbpu4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b57592c0353473ea7ab1","publication_date":"2026-04-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-698bba920f","original_id":"1sqejps","tier":"B","category":"HACK_THEFT","title":"My Steam Account of 11+ years got hacked by a scam that was convincing. Doing my best to get it back.","summary":"The user fell for an impersonation scam, followed fake Steam Support instructions, and lost access to their Steam account and email. They contacted Steam Support with ownership proof, but the post does not include any actual reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sqejps/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c3467fd12d70c31e26f","publication_date":"2026-04-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a900dab966","original_id":"1so0xqj","tier":"B","category":"API_KEY_THEFT","title":"Fell for a CS2 “vote for my team” phishing scam. Very paranoid now. High Anxiety from combat ptsd.","summary":"User fell for a CS2 phishing scam, logged into a fake Steam page, and their account began sending the same link to friends. They secured the account and found no unauthorized card transactions, inventory changes, or API key, but the post contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1so0xqj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"948bf402b69c3df5bf08","publication_date":"2026-04-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e81f85791","original_id":"1sig1w4","tier":"B","category":"HACK_THEFT","title":"I got my account hacked","summary":"The user's Steam account was hacked and 15 euros in Steam wallet funds were gifted to another account; they changed their password and requested a refund but received no response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sig1w4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5cdef945d60884abf012","publication_date":"2026-04-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4aab61b4e6","original_id":"1sap9jc","tier":"B","category":"HACK_THEFT","title":"Account accessed even with 2FA on, hijacker played with cheats","summary":"The user reports their Steam account was accessed despite 2FA, likely because malware stole a local auth token, and the hijacker played with cheats. No Steam Support reply is quoted; the user only describes their own recovery actions.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sap9jc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d86de5d4fafb2335a4df","publication_date":"2026-04-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03429a898d","original_id":"1w1uoqr","tier":"B","category":"RECOVERY_HIJACK","title":"Fuck Steam support","summary":"The user lost access after a security flag and says Steam Support demanded a 2017 retail Steam Wallet code, ignored recent ownership evidence, and hard-locked the account. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w1uoqr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29375add1238eecb5d53","publication_date":"2026-08-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f9e1cde24","original_id":"1x6fz9q","tier":"B","category":"RECOVERY_HIJACK","title":"Question about unlinked credit cards","summary":"User's Steam account is locked with a message that self-recovery is unavailable, and they ask whether an unsaved credit card purchase can still be used to prove ownership to Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x6fz9q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0f92c54e3c6fc0985de","publication_date":"2026-10-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abc136824e","original_id":"1x4hclm","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support is failing my account recovery","summary":"The user's Steam account was compromised after they used an insecure third-party website. Steam Support initially indicated the account was locked and would be returned, but later said the provided information was insufficient, demanded a CD key, and threatened to close the ticket despite purchase records and other ownership proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x4hclm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db195164438414803895","publication_date":"2026-10-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-faab403fd2","original_id":"1x4bgt7","tier":"B","category":"HACK_THEFT","title":"Online?","summary":"User noticed their Steam account showed as online while they were at work, with no sign-in email, inventory loss, games played, or new devices. They are asking whether this is a glitch or a sign to change passwords; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x4bgt7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16785746290570f2ee70","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4deebcc525","original_id":"1x49cdt","tier":"B","category":"RECOVERY_HIJACK","title":"Help me in my steam guard","summary":"User lost access to Steam Guard after their brother deleted the mobile app and cannot log in. Steam Support reportedly said there was not enough evidence to recover the account despite the user's proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x49cdt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c42ccd565c2c4a98fd1","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-875eda8f2e","original_id":"1wxgixa","tier":"B","category":"RECOVERY_HIJACK","title":"account access","summary":"User is signed into Steam on PC but lost the saved password and email access after their phone died; they have no 2FA or phone number and ask if password/email can be changed without email access. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wxgixa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"948a2c296f310b32a283","publication_date":"2026-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf07b1978d","original_id":"1wwkjdn","tier":"B","category":"RECOVERY_HIJACK","title":"Help","summary":"The user is locked out of an old Steam account and says Steam Support requires a CD key from a game on the account as proof of ownership, despite the user offering passport ID and access to the linked email. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wwkjdn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df1e6e9dfdfb85712313","publication_date":"2026-10-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0522cbcc5","original_id":"1wvkktn","tier":"B","category":"RECOVERY_HIJACK","title":"all my valuables gone…","summary":"The user says their Steam account phone number was removed and valuable items were traded away while the account appeared offline. They say Steam Support could not help because it required an old Steam card for verification.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wvkktn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"953cc637ce165ce8096e","publication_date":"2026-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29e1dff27d","original_id":"1wv9qc4","tier":"B","category":"RECOVERY_HIJACK","title":"Steam recovery","summary":"The user is trying to recover an old Steam account but no longer has access to the linked Gmail, so they cannot provide CD keys or old purchase proof. They say Steam Support still requires purchase information despite them knowing the username, Gmail, and password.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wv9qc4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7eebed34071f6a1566e","publication_date":"2026-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bc6bf5f2e","original_id":"1wuw3ph","tier":"B","category":"API_KEY_THEFT","title":"Removing keyloggers","summary":"The user's Steam account was compromised and is on lockdown; scammers obtained their Steam token, and they are in contact with Steam Support while seeking malware-removal tools. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wuw3ph/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ccbaae9e66b9ca4ec997","publication_date":"2026-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bdfbf91665","original_id":"1wuuq9f","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam UPI refund still not received after 7 days — KOMOJU says “Refunded”","summary":"User requested a ₹415 Steam refund via UPI; Steam said it was processed and directed them to KOMOJU, which confirmed the refund is being processed and may take up to 14 days. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wuuq9f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eedbb72e1a4366513c3d","publication_date":"2026-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d185868c24","original_id":"1wur21z","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Recovery issues","summary":"The user cannot access Steam due to a forgotten password and missing mobile authentication code. They submitted a support ticket weeks ago but received no response, and the system blocks new tickets as duplicates.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wur21z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c7c3defe35dd9be82228","publication_date":"2026-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48d1365f30","original_id":"1wu3z6h","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Recovery issues","summary":"The user cannot access Steam Mobile because they lack the password and mobile authentication code, and their submitted support ticket has gone unanswered for weeks while duplicate tickets are blocked. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wu3z6h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6b72bd92e367d29aa06c","publication_date":"2026-09-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55bef28d15","original_id":"1wtfbha","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I haven't received a reply to my Steam account recovery ticket for a week now.","summary":"The user has not received a reply to a Steam account recovery ticket for a week and cannot submit a second ticket because the system blocks it. Steam Support has not responded.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wtfbha/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aadb3c333ee7c381eef2","publication_date":"2026-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-231f2d617f","original_id":"1wsxg41","tier":"B","category":"HACK_THEFT","title":"Got my account back, what do I do now?","summary":"The user regained control of a hijacked Steam account after scanning for malware and changing both Steam and email passwords, and asks what else to do (e.g., checking for leftover API keys). No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wsxg41/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7fa7b16c4423da042ac5","publication_date":"2026-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58e5bb1b0f","original_id":"1wsfnge","tier":"B","category":"HACK_THEFT","title":"Steam support","summary":"User suspects multiple accounts, including Steam, had passwords guessed, and says Steam Support sends a code but the email never arrives. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wsfnge/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f78136ff11124f104cb4","publication_date":"2026-09-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47200a2ffd","original_id":"1wqsfac","tier":"B","category":"HACK_THEFT","title":"is there any way to check if i'm safe after account recovery?","summary":"The user believes their Steam account was compromised after a fake \"Steam Support\" account contacted them and their account was logged into without a Steam Guard notification. They changed their password and logged out all devices but remain worried about suspicious friend requests and account security.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wqsfac/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c14a2334f38c2bed4e4","publication_date":"2026-09-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff3a5c5b37","original_id":"1wq9bzt","tier":"B","category":"RECOVERY_HIJACK","title":"Account Recovery; Don't have original email","summary":"The user's Steam account was compromised, but they cannot recover it because they do not know the original email used when creating the account as a child. They say Steam Support does not accept any email they provide as the original and they are frustrated that purchase receipts and CD keys are not enough.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wq9bzt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"99b88459b48e2bed7f95","publication_date":"2026-09-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1a6c36e78","original_id":"1wq7kw4","tier":"B","category":"HACK_THEFT","title":"Getting weird text messages from unknown number when trying to change my password via steam guard mobile","summary":"The user entered Steam login info into a CS2 tournament phishing site, noticed an unknown linked device, changed their password, and later had friends receive Steam messages/invites from their account. They now cannot receive a password reset code by email and report strange text messages when trying phone-based recovery; no Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wq7kw4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25c859a5f940906f4f13","publication_date":"2026-09-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54111ddf5d","original_id":"1womyfs","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can’t login, no verification gets sent at all","summary":"The user cannot log in because no verification code is being sent, has changed their email password, and reports getting no help or response. The post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1womyfs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"221aeb9fbbf0a01a7f75","publication_date":"2026-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b92698c32a","original_id":"1wj7woj","tier":"B","category":"HACK_THEFT","title":"Steam Support Frustration","summary":"The user's Steam account was accessed by someone in another country who gifted themselves games. Steam Support asked the user to provide information from a 2009 purchase to verify ownership, which the user says they cannot access.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wj7woj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"efe19e45ab7f0f21f0bb","publication_date":"2026-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6fb344862","original_id":"1wi44ki","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"The wheels on the bus go round and round","summary":"The user lost their phone with the Steam app/authenticator and cannot complete login or 2FA removal. They say Steam Support keeps sending messages to their inaccessible Steam messages, and no direct support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wi44ki/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8b02591fb245834faec","publication_date":"2026-09-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-17668aa745","original_id":"1weoaue","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I need help","summary":"The user's account was temporarily restricted after a friend reported repeated trade requests as a joke, and the user submitted a Steam Support ticket. No Steam Support reply is quoted; the user is asking whether they might hear back over the weekend.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1weoaue/","source_host":"www.reddit.com","source_status":"public_url","source_group":"577c3590b2bc7d74c711","publication_date":"2026-09-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-84ec8ee173","original_id":"1wemanr","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Bought EA Play, can’t use it, and neither EA nor Steam will help","summary":"The user bought an EA Play subscription through Steam but cannot use it because their Steam account is linked to an inaccessible EA account. Steam repeatedly refused a refund and reportedly closed the latest ticket without addressing the underlying problem.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wemanr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe62162b33defdea43b7","publication_date":"2026-09-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d4e5e7db7","original_id":"1we7gco","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Can't access steam guard with account that dont have phone number contact.","summary":"The user cannot access Steam Guard because the phone used for it is broken and they have no phone number attached; they say they have sent a support ticket to Steam. The post does not include any quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1we7gco/","source_host":"www.reddit.com","source_status":"public_url","source_group":"470f6f59003366af89fa","publication_date":"2026-09-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b43d7f9611","original_id":"1wdqa1l","tier":"B","category":"RESTORE_REFUSED","title":"accidentally bought a game that I've played already through family share, need help.","summary":"The user accidentally bought Hades 2 for themselves instead of as a gift and says refund tickets were rejected almost immediately due to playtime from family share. They report receiving only an automated ticket closure with no Steam Support agent to talk to.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wdqa1l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22664dd5e67f933622a6","publication_date":"2026-09-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0e1f77ff5","original_id":"1w8dhex","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support Account Alert","summary":"User reports that a Steam Support ticket chat asked them to buy a Rust AK skin for 250 to prove identity, and they are unsure whether it is a scam. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w8dhex/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42a1a8de4672fc4b4292","publication_date":"2026-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8be9cb7d48","original_id":"1w71wlo","tier":"B","category":"RECOVERY_HIJACK","title":"I can't recover my Steam account.","summary":"The user is trying to recover an old Steam account without access to its linked email or phone and provided account history, screenshots, and game codes as proof. Steam Support said the codes did not work and asked for copies of payment terminal receipts for transactions on the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w71wlo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a637fc456f694e0f6d2e","publication_date":"2026-09-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e782742d1","original_id":"1w2dadq","tier":"B","category":"BAN_NO_REASON","title":"Account restricted for sending gifts","summary":"The user's girlfriend received a Steam gift-sending restriction after successfully sending two games, then could not send another due to an error. Steam Support reportedly said the restriction holds but did not explain why it was applied.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w2dadq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea053302c67f79d367dc","publication_date":"2026-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06139df300","original_id":"1vygiia","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Cant log in on mobile app","summary":"The user cannot log in to the Steam mobile app because they lost their Steam Authenticator code, though they can still sign in on PC. They contacted Steam Support but received only an irrelevant response about a Visa credit card, with no verbatim support reply quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vygiia/","source_host":"www.reddit.com","source_status":"public_url","source_group":"51ff69d703634d175917","publication_date":"2026-08-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f9f36c1ab","original_id":"1x80xed","tier":"B","category":"HACK_THEFT","title":"Gifting restriction","summary":"The user says someone accessed their Steam account; they secured it with 2FA but now have a gifting restriction and are asking how to get it removed. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x80xed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0eb48815b1542d46943d","publication_date":"2026-10-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c421af443","original_id":"1x5fwjx","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Why is steam profile showcases being removed with no community messages from Steam support?","summary":"The user reports their Steam profile showcases are repeatedly removed without any Steam Support/community notification, and contacting support only resulted in being told to follow the Steam Community Guidelines.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x5fwjx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d0260631b5b4962c233e","publication_date":"2026-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26a72f5513","original_id":"1x4oheb","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"why does steam support treat me like an idiot?","summary":"The user complains that Steam Support was condescending and unhelpful. For a game not showing properly in their library, they say support essentially said they couldn't fix it and closed the ticket without answering their questions.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x4oheb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"857e0af1e23cc67b2ba4","publication_date":"2026-10-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc2c77fcdc","original_id":"1x450yr","tier":"B","category":"RECOVERY_HIJACK","title":"Steam login problems","summary":"User cannot log in because Steam requires their mobile authenticator, which they no longer have access to; during recovery Steam asks for a purchase ID from a receipt they do not have. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x450yr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"51dedd80e063d7db5b78","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4723bd3d66","original_id":"4w9g7c","tier":"B","category":"BAN_NO_REASON","title":"VAC Bans","summary":"The user's little brother received a VAC ban, and the user asks whether mistaken bans are possible and whether Steam Support can lift it. No Steam Support reply is quoted or described beyond the idea of emailing support.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4w9g7c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c8d872cbc85230097bbb","publication_date":"2016-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3114b77ad1","original_id":"7efyxv","tier":"B","category":"BAN_NO_REASON","title":"Steam phone number problem","summary":"The user says their old Steam account was trade banned for excessive chargebacks, and they cannot add the old phone number to a new account because Steam says it is associated with a TOS-violating account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/7efyxv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bbc99bf0d0cc3f1f06eb","publication_date":"2017-11-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d40c0c378","original_id":"6yf895","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Such disappointment...","summary":"The user complains that Steam Support has repeatedly sent automated or unhelpful responses over almost three years while they tried to recover something, with the only changes being links to updated policies. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/6yf895/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec0e3fa49e82737bfcd6","publication_date":"2017-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24df9e69b9","original_id":"gb62ze","tier":"B","category":"BAN_NO_REASON","title":"Game banned for phone sharing","summary":"The user reports that an old smurf account was used from India and received a CS:GO game ban for phone sharing/hacking. Steam Support reportedly refused to help because the account is the user's responsibility, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/gb62ze/","source_host":"www.reddit.com","source_status":"public_url","source_group":"81056804b48d00b6a1d1","publication_date":"2020-04-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c03c8905d0","original_id":"gawbpx","tier":"B","category":"BAN_NO_REASON","title":"Falsely Overwatched","summary":"The user reports being falsely Overwatch banned in CS:GO and says they contacted Steam Support, but the post does not include any quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/gawbpx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1bba56345aecac892a7c","publication_date":"2020-04-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-594c04139c","original_id":"1s900g6","tier":"B","category":"RECOVERY_HIJACK","title":"Has anyone experienced something like this with CS2/Steam security?","summary":"The user panicked after a fake Valve admin message and lost access to their Steam account and skins. After contacting Steam Support nine times, their account was locked, they were told they were not the original owner, and support repeatedly demanded a CD key from November 2012.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1s900g6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35496c9b1690bbd28e40","publication_date":"2026-03-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-525cecb959","original_id":"1rj6mz4","tier":"B","category":"BAN_NO_REASON","title":"need some help","summary":"User reports their CS:GO account was VAC banned and later Prime was missing; they say Steam Support was unhelpful and claimed they never had Prime. No verbatim Steam Support reply is provided.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1rj6mz4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef0c1fdcdab18db1d078","publication_date":"2026-03-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47752f3b53","original_id":"ol2uq","tier":"B","category":"HACK_THEFT","title":"JUST GOT SCAMMED!","summary":"The user reports being scammed by a trader with multiple names/Skype contact after sending a key, and asks how to cancel a key they own. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamTrade/comments/ol2uq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6c098c97026f34179b24","publication_date":"2012-01-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-457a568331","original_id":"1h95h9z","tier":"B","category":"HACK_THEFT","title":"Steam account hacked","summary":"The user fell for a phishing scam, and the attacker changed the account password and email. They submitted a Steam support ticket and are waiting for a response while asking whether saved credit card details could be used without the CVV.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1h95h9z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71eabf6448f8b98a4df6","publication_date":"2024-12-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da7cffa240","original_id":"1ggb340","tier":"B","category":"HACK_THEFT","title":"I got my account stolen because of my stupidity","summary":"The user fell for a fake 50€ Steam Card, resulting in their account being hijacked: the email was changed and Mobile Steam Authenticator removed. They contacted Steam Support with their real email and account information, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ggb340/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1922a7f36a184a952be0","publication_date":"2024-10-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6e9ceb7a8","original_id":"1g8qkch","tier":"B","category":"HACK_THEFT","title":"Steam Mobile Auth isn't safe.","summary":"User's PC was infected with a Trojan that stole Steam credentials; the attacker removed their phone as the recovery phone and changed the password. Steam Support recovered the account, but the attacker had already spent Steam Credit on Marketplace purchases.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1g8qkch/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dad779abac2ed24c4c5d","publication_date":"2024-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-21a7fceb28","original_id":"1fx900w","tier":"B","category":"HACK_THEFT","title":"Is this a scam attempt?","summary":"User was contacted by a Steam friend claiming an accidental report and was directed to a Discord user, KellyT, supposedly Steam Support. The fake support asked the user to buy a $50 Steam gift card and send the code to change the phone number/authenticator; no actual Steam Support reply is quoted, and the account remained normal.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fx900w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d2430a8efe2a2b998891","publication_date":"2024-10-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9834ae2a94","original_id":"1fx5ny1","tier":"B","category":"HACK_THEFT","title":"Almost fell victim to a very elaborate hacking scam today.","summary":"The user was targeted by an elaborate Steam Support impersonation scam claiming a fraudulent CS2 item and instructing them to trade all items; the attacker accessed their Steam account, changed profile details, and uninstalled L4D2, but the user did not trade items and reported it to Valve. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fx5ny1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87dcdaab73a8538d19ca","publication_date":"2024-10-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed9ccd9943","original_id":"1fg8whn","tier":"B","category":"HACK_THEFT","title":"Friend's steam account got hijacked from gift card scam on discord","summary":"A friend's Steam account was hijacked through a Discord gift card scam link. The friend reportedly contacted Steam Support, which asked for more information and proof of account ownership; the poster is asking what proof is needed.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fg8whn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"decf242b014a7b119524","publication_date":"2024-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-930b8feea2","original_id":"1f5wjfr","tier":"B","category":"HACK_THEFT","title":"I was scammed by a friend that sent a link to a \"cs tournament\" website","summary":"The user was targeted by a scam link sent by a friend and immediately changed their password and contacted Steam Support. No Steam Support reply is quoted, and no account loss is reported yet.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1f5wjfr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ed29770f7e4461f5c05","publication_date":"2024-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fbe480e3ee","original_id":"1ewp57k","tier":"B","category":"HACK_THEFT","title":"I think I'm still naive on this, wanted to know if this is legit or I'm getting Scammed / Hacked, now I cant even access my account even i tried to do a recovery on it, as if my email was removed from","summary":"The user describes being targeted by a fake Steam support scam after a friend claimed to report them for fraud; they were directed to email helpsteamban.com and contact a supposed agent on Discord, and now cannot access their account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ewp57k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f29afd3e72629254c12","publication_date":"2024-08-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-174fb34ae8","original_id":"1etxbuw","tier":"B","category":"HACK_THEFT","title":"I can no longer access my steam account as a steam contact?","summary":"The user lost access to their Steam account after giving details to a fake moderator on Discord, then created another account and cannot find where to contact Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1etxbuw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e86243d880742ea8e4bb","publication_date":"2024-08-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b821363d1","original_id":"1emvld6","tier":"B","category":"HACK_THEFT","title":"So... someone got anything stolen back?","summary":"The user's Steam account was stolen and almost all wallet funds were spent on a card before they recovered the account. They found the user who bought the card and sent the info to Steam Support, and are waiting to see what Support does.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1emvld6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5e09ca1675b8a6d600d","publication_date":"2024-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a887b2993f","original_id":"1e0ymvz","tier":"B","category":"HACK_THEFT","title":"Mass report scam via email?","summary":"The user's brother fell for a mass-report scam, was contacted by a fake Valve employee named Scott Dalton on Discord, and sent money to recover his account before the scammer vanished. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1e0ymvz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"153e7a9768eb94b25c77","publication_date":"2024-07-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a4a83904d","original_id":"sfcbdb","tier":"B","category":"HACK_THEFT","title":"I sent the support ticket from the scammer, but nothing else, and I've taken precautions","summary":"User was targeted by a Discord 'I accidentally reported your account' scam, sent only the scammer's fake support ticket, then reset passwords and enabled Steam Guard and contacted Steam Support. They later said Support replied that everything seemed all clear, but no verbatim support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/sfcbdb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6a787c9e66058e1ed86","publication_date":"2022-01-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2364341526","original_id":"s8a4cl","tier":"B","category":"HACK_THEFT","title":"I fell for the scam in every which way and I'm so mad at myself for being dumb","summary":"The user fell for an 'I accidentally reported you' scam involving a fake Steam admin on Discord and lost close to $200 while the scammer also tried to steal their account. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/s8a4cl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"387445b02852e0aa708b","publication_date":"2022-01-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-654102d3d7","original_id":"1o7h3jd","tier":"B","category":"API_KEY_THEFT","title":"check your signed in devices after getting scammed","summary":"The user reports being scammed through a third-party website after using Steam Guard to log in, allowing attackers to access their account. They warn others to check signed-in devices for possible hijacking; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1o7h3jd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25683b8ea8691314165a","publication_date":"2025-10-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81544c9f6b","original_id":"1n478vc","tier":"B","category":"HACK_THEFT","title":"Confused","summary":"A new Steam user was tricked through a friend message into joining a Steam family, then got locked out while items were sent to someone they had confirmed. They contacted Steam Support, but the post does not include a verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1n478vc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64af81ace999e324c330","publication_date":"2025-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34b4a54fb3","original_id":"1ln67ku","tier":"B","category":"API_KEY_THEFT","title":"Need hope please","summary":"The user was socially engineered into scanning a malicious QR/login link and giving up their Steam token, after which scammers accessed the account, impersonated Steam Support with a fake profile warning, and stole their CS2 items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ln67ku/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c75cefb4bbaa18941d7c","publication_date":"2025-06-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49a9c643af","original_id":"1ki1ecn","tier":"B","category":"HACK_THEFT","title":"I was scammed today and I dont know how","summary":"The user reports an unauthorized Steam Marketplace purchase that drained their Steam Wallet balance despite having 2FA, and says Steam Support told them nothing could be done.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ki1ecn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5a809afbac46d6b021f","publication_date":"2025-05-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c71b084881","original_id":"zoiwf8","tier":"B","category":"HACK_THEFT","title":"I need help ASAP","summary":"User gave account info to a Discord scammer impersonating Steam Support and was told to buy $300 in TF2 keys; they submitted a ticket and later edited to say Steam Support recovered the account.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/zoiwf8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6b17d6176d5089df27f","publication_date":"2022-12-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72fb250934","original_id":"x0y64l","tier":"B","category":"HACK_THEFT","title":"How long is it on average until steam support contacts you?","summary":"The user was fooled by a Discord scam, believes their Steam account is lost, and contacted Steam Support but only received an automated message. They are asking how long it typically takes for Steam Support to respond.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/x0y64l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"96b624ee1ee981742aed","publication_date":"2022-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67bd2eb5ad","original_id":"wr313s","tier":"B","category":"HACK_THEFT","title":"I almost got scammed now I need to make sure I didn’t lose my account","summary":"The user stopped a scam attempt but had already sent a screenshot of purchases and worries the scammer may try to use it to take over the account. They have opened a Steam support ticket and are asking the community for advice; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/wr313s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c14f3df120b101d67f4c","publication_date":"2022-08-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd5e5ab8d0","original_id":"wmyp7s","tier":"B","category":"HACK_THEFT","title":"imagine you account got hijacked, lost everything in your inventory, and nothing you can do to get things back","summary":"The user's Steam account was hijacked after they used a phishing Steam web proxy, and their email/account details were changed. They recovered the account the next morning, but unredeemed gift inventory items were gone; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/wmyp7s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4b9f1674bc25b1fb6399","publication_date":"2022-08-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9526706142","original_id":"vn3rt8","tier":"B","category":"HACK_THEFT","title":"How long does steam support take to respond for being hijacked/scammed?","summary":"The user was tricked by a Discord scammer posing as Steam support into sending account recovery information, after which their Steam email and password were changed. They submitted a support ticket and are asking how long a response takes, but the post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/vn3rt8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ded454d0cc06ecdb8601","publication_date":"2022-06-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3718d71cc1","original_id":"1ui9pb","tier":"B","category":"HACK_THEFT","title":"SCAMMER ALERT (http://steamcommunity.com/profiles/[Steam ID omitted]/)","summary":"The user reports being scammed through a link/trade offer and losing several CS:GO items, including a StatTrak AWP Graphite. No Steam Support reply is quoted or described in detail.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ui9pb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"239aee625c0284375b0d","publication_date":"2014-01-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49ce253ad9","original_id":"youz74","tier":"B","category":"HACK_THEFT","title":"Could anyone help me?","summary":"The user says they are being scammed after handing over about 10 keys and are expected to provide 40 more keys or $120 USD to get items back. They ask for advice on a plan to trick the scammer; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/youz74/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ccc4c670dd8c7d69c43c","publication_date":"2022-11-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6896ab812f","original_id":"wqweau","tier":"B","category":"HACK_THEFT","title":"I fell for the i accidentally reported your steam account what should i do????","summary":"The user fell for a scam claiming they accidentally reported the user's Steam account, gave the scammer their mobile Authenticator code, and was then signed out. They sent Steam a help request, but the post does not include any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/wqweau/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b53d8ae6a4b90d15701","publication_date":"2022-08-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81cc9767d3","original_id":"19dx9eg","tier":"B","category":"HACK_THEFT","title":"I got scammed by someone and traded my knife in CS2 away to someone.","summary":"The user was scammed into trading away a CS2 knife for a fake Steam gift card code, losing the item and money; they reported the scammer's Steam account but did not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/19dx9eg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4af7722628e7a89e17e4","publication_date":"2024-01-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae10890e17","original_id":"191s0cn","tier":"B","category":"API_KEY_THEFT","title":"Steam Scam Method (PLS HELP)","summary":"The user reports that scam trade requests flood in whenever they try to confirm a legitimate trade with the Mobile Authenticator, including fake bot and friend-impersonation profiles. They reset their API key and made their profile private, but the issue persists; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/191s0cn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"004dd979f13d312f37cb","publication_date":"2024-01-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f629d7b17","original_id":"1rom27e","tier":"B","category":"HACK_THEFT","title":"I fell for \"I reported you\" scam.","summary":"The user was targeted by a Steam impersonation scam on Discord, where a fake Valve employee told them to disconnect their account from all devices and submit evidence. After following instructions, the user could no longer log in; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1rom27e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f22f1e4b86d236761d0","publication_date":"2026-03-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7915f94c99","original_id":"g9qn2w","tier":"B","category":"HACK_THEFT","title":"csgoloode.fun is scamming your steam account with really smart way. AVOID","summary":"The user lost their Steam account after trying to claim free skins from csgoloode.fun, which changed their password and email. They later recovered the account thanks to Steam Support's fast response, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/g9qn2w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b816bf0561088a8fafb","publication_date":"2020-04-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f611f767a","original_id":"sepxfg","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Help with the scammers like SlaterWilkes","summary":"The user reported a stolen Steam account with screenshots but received no response from Steam Support; they later recovered the account by proving ownership. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/sepxfg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"67dba14283505522ff4a","publication_date":"2022-01-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-73e3e441e8","original_id":"3r9z64","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[problem] 1 month to script answer ticket then promptly closed...any help???","summary":"The user says Steam Support took a month to send a scripted answer to their trouble ticket and then promptly closed it, and they are asking how to escalate. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3r9z64/","source_host":"www.reddit.com","source_status":"public_url","source_group":"24e5ea90786995a50739","publication_date":"2015-11-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76eb8c4ed5","original_id":"3nc222","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"CSGO - Haven't had a response for over two months.","summary":"The user's CS:GO items were stolen 2-3 months ago, but Steam Support has not responded to either ticket, including one waiting about 27 days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3nc222/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bed12f3f9450df32e610","publication_date":"2015-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16ff8a30be","original_id":"3lwzur","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Problem with buying games and response times","summary":"The user cannot buy GTA V because purchases are declined for account protection. They contacted Steam Support, provided the requested details, and are asking how long support usually takes to resolve the issue; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3lwzur/","source_host":"www.reddit.com","source_status":"public_url","source_group":"84a21b4f3629868e68b0","publication_date":"2015-09-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47a8597305","original_id":"3hx7gv","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Support is a joke","summary":"The user could not pass Steam Guard after clearing their mobile cache and contacted Steam Support. Support responded after three weeks and changed the password, but the user still could not access the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3hx7gv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1681b7ce33b49b7594b8","publication_date":"2015-08-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-780d8df898","original_id":"3g0wrn","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Should i be worry ?","summary":"The user switched Steam Guard from email to Android, deleted the Steam app cache, and now cannot log in or remove the authenticator because they do not have the recovery code. They submitted a support ticket and have been waiting three days; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3g0wrn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"983a7da48b1a7574abd4","publication_date":"2015-08-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86c54b0cbb","original_id":"5dp9eq","tier":"B","category":"HACK_THEFT","title":"my account got hacked and i cant contact steam support","summary":"The user's Steam account was hacked and the email was changed; they self-locked the account and cannot reach Steam Support because the support website keeps looping. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/5dp9eq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29ecbb0a751f63723a5e","publication_date":"2016-11-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-217f718a82","original_id":"58pblu","tier":"B","category":"HACK_THEFT","title":"Receive sms websites hacked me?","summary":"The user added a phone number from an SMS verification website to their Steam account and believes they were hacked an hour later. They are waiting for Steam Support to respond and ask how someone could hack them with only the phone number.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/58pblu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1d60b051e4e2111fd78d","publication_date":"2016-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-676817e55e","original_id":"58ldjg","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I lost my steam guard and phone so I'm kinda locked out","summary":"The user is locked out of Steam after factory resetting their phone and losing access to their old phone number, so they cannot use Steam Guard. They say Steam Support did absolutely nothing to help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/58ldjg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf5d38add509c5abffda","publication_date":"2016-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0fe61e1eb","original_id":"57uk2g","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Cannot receive Steam Guard code.","summary":"The user changed phone numbers and cannot receive Steam Guard codes because Steam requires confirmation via the old inactive number. They submitted a Steam Support ticket but say Steam Support did not respond or do anything, leaving their account vulnerable and unable to trade on TF2.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/57uk2g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ca594151f1656871c0b","publication_date":"2016-10-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4138d1f8fe","original_id":"55vx53","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can't close a steam ticket","summary":"The user has had a Steam support ticket open since September 14th and cannot close it, so they ask how to contact Steam Support to close it for them. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/55vx53/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ae0ff657d69757fdc83","publication_date":"2016-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb4dab32c8","original_id":"502844","tier":"B","category":"HACK_THEFT","title":"Lost access to my account and Steam Guard on my mobile","summary":"The user lost access to their Steam account and cannot get past Steam Guard because their phone died; they have submitted a support ticket with ownership proof but the post does not include any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/502844/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f7af8c8f26dd68a138b","publication_date":"2016-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-008ea6806c","original_id":"4rz1h3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Phone number change problem","summary":"User lost their old phone and cannot change the account phone number; contacting Steam Support only loops back to a username prompt, and SMS/recovery code options are unavailable. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/4rz1h3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb029342bb6240c1ffd8","publication_date":"2016-07-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e6143a326","original_id":"4l1n9s","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Escrow Block keeps reactivating every few days *Problem*","summary":"The user is stuck in an escrow loop because the Steam app logs out every few days, requiring reverification that reactivates a 7-day trade hold. Steam Support reportedly closed their tickets saying they had provided all available information and linked them to the forums, which did not help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/4l1n9s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"189ef977aa48822d7acf","publication_date":"2016-05-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abe0ba664d","original_id":"4i5jf3","tier":"B","category":"HACK_THEFT","title":"How secure is steamguard? Someone keeps cracking my password, and steam support tech says I should be fine since I have the mobile authenticator. I feel incredibly unsafe though.","summary":"User reports repeated Steam password compromises from foreign IPs despite a strong new password and asks about Steam Guard security. They say a Steam support tech told them they should be fine because of the mobile authenticator and had no recommendations, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/4i5jf3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db285b0b84f8cadf8eaa","publication_date":"2016-05-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28dc2f0b06","original_id":"4h9yxk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I have had an open unanswered support ticket since Feb 26th. Does it always take this long to get a response?","summary":"The user has had an open Steam Support ticket since Feb 26 and has received no response for over two months. Steam Support has not replied.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/4h9yxk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"632c09d33535e72cc69e","publication_date":"2016-05-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05f6554825","original_id":"klzuku","tier":"B","category":"HACK_THEFT","title":"Stolen Account Help cant open Support Ticket","summary":"The user's brother's Steam account was stolen, and the user is unable to open a Steam Support ticket because the support flow loops to password reset or account unlock options. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/klzuku/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e50ccb130322996b6b4e","publication_date":"2020-12-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f345c8a0a0","original_id":"k8dapp","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam not sending new computer confirmation email","summary":"User reset their PC and cannot receive Steam trusted-device confirmation emails, even after changing the account email. Steam Support was slow and reportedly told them to change email and ensure Steam wasn't blocked, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/k8dapp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1ca3ee8f135560b0aea1","publication_date":"2020-12-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e8af026ce","original_id":"k6tkon","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I put 25€ on my wallet, haven't received it yet...","summary":"The user bought a 25€ Paysafecard to add funds to their Steam Wallet but the funds had not been credited after 4 hours. They contacted Steam Support and had not received a reply yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/k6tkon/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29787ed8b4db7085c2dc","publication_date":"2020-12-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43bef6adb8","original_id":"jswxdu","tier":"B","category":"RESTORE_REFUSED","title":"Unable to get CSGO skins back after someone hacked my account and traded them away","summary":"The user says their account was hacked and CS:GO skins worth $6,000 were traded away; the hijacker accounts were banned, but Steam Support reportedly said it will not return the skins. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/jswxdu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f800b9deac0d3d11e72","publication_date":"2020-11-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2ba7b9847","original_id":"ji01c9","tier":"B","category":"HACK_THEFT","title":"My steam account is in the middle of being stolen, how can I contact steam support?","summary":"The user reports their Steam account is in the process of being stolen, with the account name changed, and they cannot find a way to contact Steam Support despite having ownership information. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ji01c9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1d7a7ab8973f626c9b01","publication_date":"2020-10-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db5a5832bd","original_id":"j4n4od","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"account hijacked","summary":"The user's Steam account was hijacked by fake admins via Discord, Steam Guard was bypassed, and purchased/gifted games were lost. They submitted multiple tickets but received no response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/j4n4od/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d250f74bbdc3f8238ef1","publication_date":"2020-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43dfbb6f26","original_id":"inj9a7","tier":"B","category":"HACK_THEFT","title":"Account Stolen","summary":"The user reports their Steam account was stolen with email, phone number, password, and Steam Guard changed, and the account set to private. They cannot log in or find a way to submit a Steam Support ticket; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/inj9a7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5132246cb5c8889dba94","publication_date":"2020-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bef9f1e180","original_id":"ie5bo1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Help!","summary":"The user cannot receive Steam Guard login emails on a new PC for over a week despite checking spam and contacting Steam Support. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ie5bo1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ebb7a40bfe434fe4e28","publication_date":"2020-08-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-023a459869","original_id":"hjw76f","tier":"B","category":"HACK_THEFT","title":"Account hacked.","summary":"The user's friend's Steam account was hacked, with the email and password changed, and they are asking how to contact Steam Support without logging in. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/hjw76f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b5fefe9c3cbb208b280d","publication_date":"2020-07-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eca65509ca","original_id":"g0sokr","tier":"B","category":"HACK_THEFT","title":"I'm concerned about my Steam account possibly being compromised for a site called \"steamgifts.com\", which I hadn't head of until yesterday","summary":"The user suspects their Steam account may be compromised after receiving SteamGifts emails at an old Gmail address following a primary email change. They say they opened a Steam Support ticket, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/g0sokr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b904974a145f14627869","publication_date":"2020-04-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b39762d256","original_id":"fylk0c","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No reply","summary":"The user says their Steam account was hacked and that they emailed Steam Support 12 days ago but have received no reply. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fylk0c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72cb5ff2eec99107924f","publication_date":"2020-04-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18f582d8e6","original_id":"fy39aj","tier":"B","category":"HACK_THEFT","title":"I fell for the fake admin phishing tactic and I need help","summary":"The user was phished by a fake Steam admin, gave out payment history, then changed their password and family view code and contacted Steam Support with ownership proof. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fy39aj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c29353fa482085212a8","publication_date":"2020-04-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02e4527f1b","original_id":"fy1uus","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How do i ACTUALLY...","summary":"User is frustrated about how to file a Steam support ticket and says there is no account-hijacking option. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fy1uus/","source_host":"www.reddit.com","source_status":"public_url","source_group":"807272f75e3122cc8a3d","publication_date":"2020-04-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c123086ffb","original_id":"fwumjb","tier":"B","category":"RECOVERY_HIJACK","title":"My account was hacked","summary":"The user's Steam account was hacked, with the email, password, and mobile number changed. They say Steam would not help because they did not know the original email, and they ask whether the recovery code still visible on their phone can help regain access.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fwumjb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"603da041bc9fbc8c0618","publication_date":"2020-04-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7dbe6ef01","original_id":"fr0sl8","tier":"B","category":"HACK_THEFT","title":"I was hacked... I need help!","summary":"The user says their Steam account was hacked, contact details were changed, and they lost about $400 worth of skins. They tried Steam account recovery but hit a captcha verification error with no visible captcha; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fr0sl8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f39f8b1a4c40df67a6d","publication_date":"2020-03-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0814bb2e58","original_id":"fn4ny6","tier":"B","category":"HACK_THEFT","title":"Does Corona affect the Steam Support times?","summary":"The user's Steam account was hacked, and Steam Support initially responded asking for more verification details. Since providing them, the user has waited four days without a further response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fn4ny6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35715398ff14c5e79e05","publication_date":"2020-03-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02eeb5a660","original_id":"fmwjug","tier":"B","category":"HACK_THEFT","title":"Steam Account Hacked","summary":"The user reports their Steam account was hacked, with the email address and password changed by the attacker. They ask how to contact Steam Support and state they have proof of ownership; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fmwjug/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0af5ffa858d1a3900dd","publication_date":"2020-03-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0b374f4a2","original_id":"fmdzrk","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account hacked and steam support can't help me.","summary":"The user's Steam account was hacked, and Steam Support asked for an original CD key and original email from around 12 years ago. The user no longer has that information, and support reportedly stopped helping them recover the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fmdzrk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7bd295a0f0cc8378bf50","publication_date":"2020-03-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48efc9df84","original_id":"rpb881","tier":"B","category":"HACK_THEFT","title":"account stolen","summary":"The user's Steam account was compromised, with password, phone number, and email changed by someone else. Steam Support asked for payment proof to recover the account, but the user cannot provide the old credit card or PayPal account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/rpb881/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f28bc098e2dd280db849","publication_date":"2021-12-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc70e62235","original_id":"r8utl9","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"In desperate need of help! Steam believes that my account has been accessed by someone else. I did everything steam suggested but haven't heard back from them?","summary":"The user's Steam account was restricted after being flagged as potentially compromised, and they completed the ownership verification questionnaire multiple times. They have not heard back from Steam Support for nearly two weeks.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/r8utl9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a05d79343199caf49ab1","publication_date":"2021-12-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f67ecf61b","original_id":"qwo657","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"steam guard code not sending","summary":"User cannot receive the Steam Guard code on a new laptop despite using the correct email and trying Steam Support steps for two weeks. They report Steam Support does not provide a contact route and no support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/qwo657/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c4732326b20f3a8af92","publication_date":"2021-11-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-069fcba64b","original_id":"q6v496","tier":"B","category":"HACK_THEFT","title":"Someone stoled my inventory","summary":"The user reports that their Steam inventory was stolen and someone made unauthorized market purchases, including buying a Dota 2 item for 8 €. They contacted Steam Support and say the case is being handled, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/q6v496/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46a80999ce054f09aa13","publication_date":"2021-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e177641846","original_id":"q0z9uw","tier":"B","category":"HACK_THEFT","title":"All my contacts were changed","summary":"The user's Steam account contact email and phone number were changed without their knowledge, Steam Guard stopped working, and they cannot access or change account details. They sent a support ticket but did not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/q0z9uw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a746754c5dbb93e93fb7","publication_date":"2021-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ba787e334","original_id":"pl3op2","tier":"B","category":"HACK_THEFT","title":"Chargeback restrictions and in-game bans as a result","summary":"The user reported unauthorized Apex Legends purchases, disputed them with their bank, and then had their Steam account restricted and EA account banned due to chargebacks. They say Steam Support told them Steam restrictions would be lifted if the bank reversed the disputes, but no actual support quote is included.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/pl3op2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"51134d10a6352ef05702","publication_date":"2021-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2527fb1c1a","original_id":"pivhf3","tier":"B","category":"HACK_THEFT","title":"My account was stolen","summary":"The user says they logged into a phishing website from Discord and their Steam account email, username, and password were changed. They tried Steam Support, but reportedly Steam could not find the account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/pivhf3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea67f214fda39e499bfc","publication_date":"2021-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d03ec42c2","original_id":"pgtr4r","tier":"B","category":"HACK_THEFT","title":"Watch out for \"Confidence Scams\" involving accidental reporting","summary":"The user was targeted by a fake Steam admin scam claiming their account was accidentally reported and would be banned unless they contacted a fake admin; the scammer asked for purchase history, username, and password. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/pgtr4r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b2bd04e750bd94c6c9ba","publication_date":"2021-09-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9656fdd56","original_id":"p0o36d","tier":"B","category":"RECOVERY_HIJACK","title":"steam account has been stolen","summary":"The user's Steam account was stolen and the email and phone number were changed. They cannot open a support ticket or recover the account because Steam's recovery process requires the changed email or phone number.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/p0o36d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"550ddd1802c9ffcec6da","publication_date":"2021-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-582ff373cc","original_id":"oyoxoo","tier":"B","category":"HACK_THEFT","title":"Steam account hacked","summary":"The user's Steam account was stolen and their email and password were changed. They ask how to submit a support ticket when they cannot log in; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/oyoxoo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c6dc5694c0efe47c4e2","publication_date":"2021-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa95f9a3dd","original_id":"oms272","tier":"B","category":"HACK_THEFT","title":"My Account Was Hacked","summary":"The user's Steam account was hacked, but they regained access within hours after filing a support ticket. They ask whether the hacker could have obtained credit card information even though no card was linked at the time.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/oms272/","source_host":"www.reddit.com","source_status":"public_url","source_group":"004fae0033ce4d040a3c","publication_date":"2021-07-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f87bf0ec9","original_id":"ol1e1s","tier":"B","category":"HACK_THEFT","title":"Help","summary":"The user says they were a victim of the 'mayor carol scam' on Steam and asks whether Steam Support can recover an account whose email was hacked and changed. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ol1e1s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f8a09e9a28bfc2af76e","publication_date":"2021-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72e3ce3339","original_id":"o7tmqz","tier":"B","category":"HACK_THEFT","title":"Help file a ticket","summary":"The user says they fell for a Discord scam claiming they were reported and their account might be deleted; they have not given money but fear their account may already be hijacked and cannot find how to contact Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/o7tmqz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab7d6c19ec17095136bf","publication_date":"2021-06-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-873f10ce79","original_id":"o6n56r","tier":"B","category":"HACK_THEFT","title":"I've been locked out of my steam account and email and can't figure out how to contact Steam","summary":"The user is locked out after their Steam account email and password were changed, and they mistakenly created a new account using the same email. They are asking how to contact Steam Support to recover the old account/email, with no Steam Support reply quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/o6n56r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c9356170f725a3c2aa8","publication_date":"2021-06-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24f7bfdc08","original_id":"ntqzo5","tier":"B","category":"HACK_THEFT","title":"account hacked and steam doing nothing","summary":"The user says their Steam account was hacked and they have been waiting over an hour for Steam Support with no response. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ntqzo5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"91e611ebd01442868c77","publication_date":"2021-06-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae264f0ee1","original_id":"nsledj","tier":"B","category":"RECOVERY_HIJACK","title":"Please help me","summary":"The user's Steam account information was changed and they cannot access support or recover the account. They say they have CD keys and Visa proof of ownership but cannot get help; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/nsledj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c436f1f31bf68e5db6e","publication_date":"2021-06-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80d4315826","original_id":"nsjuig","tier":"B","category":"HACK_THEFT","title":"Account stolen safe lock code lost","summary":"The user's Steam account was stolen, with their email, Steam Guard, and phone number removed. They lost the safe lock code and cannot sign in, and they emailed Steam Support but no support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/nsjuig/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5dada073d3fcb3be91c9","publication_date":"2021-06-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6f1642947","original_id":"nnpict","tier":"B","category":"HACK_THEFT","title":"Account hacked help needed","summary":"The user reports that their friend's Steam account was hacked, with the password, phone number, and email changed. They cannot submit a support ticket because the recovery options only lead to recovery via email and phone number.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/nnpict/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a004b750d48fa95e764","publication_date":"2021-05-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5438a71ba8","original_id":"nlkgsy","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Guard does not send me a code","summary":"The user reinstalled Windows and cannot log in because Steam Guard email codes are not arriving, and they say there is no way to submit a Steam Support ticket. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/nlkgsy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f53bac26a6f0735d36a","publication_date":"2021-05-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74c0b4d0e5","original_id":"nh2ato","tier":"B","category":"RECOVERY_HIJACK","title":"Changing email","summary":"The user's Steam account was hacked previously; after recovering it, the hacker's email is still attached, and Steam requires a code sent to that email to change it, blocking market verification and Steam Support access. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/nh2ato/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1dd142c97e3eb871646a","publication_date":"2021-05-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea2f39c3da","original_id":"n9kp83","tier":"B","category":"RECOVERY_HIJACK","title":"i need my account transferred","summary":"User wants to transfer their deceased father's Steam account to their own email but cannot access the original email or provide payment card details. They tried Steam Support, used a placeholder card, and the submitted code was repeatedly rejected.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/n9kp83/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df77d026c775d1c692d8","publication_date":"2021-05-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12de0ca596","original_id":"n7mlki","tier":"B","category":"RECOVERY_HIJACK","title":"Alright so I don't get this.","summary":"The user is trying to recover their Steam account after an automated support email requested confirmation of ownership in the next reply. No verbatim Steam Support quote is included; the user asks how to proceed and whether purchase history is accepted as proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/n7mlki/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2bb078d99a2d853d4dfe","publication_date":"2021-05-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d52f2d3699","original_id":"mtwicz","tier":"B","category":"HACK_THEFT","title":"i cant contact steam support","summary":"The user accidentally downloaded a virus, had their Steam account stolen, and found another email registered when trying to recover it. No Steam Support reply is quoted; they are asking how to contact Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/mtwicz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a7c24c02c462bc1e7352","publication_date":"2021-04-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a32c4d4197","original_id":"m528il","tier":"B","category":"BAN_NO_REASON","title":"Not able to use market","summary":"The user cannot use the Steam Community Market to sell a $13 Rust item and gets an error when trying to access Steam Support's market help; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/m528il/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d125f60387b6fa6419bf","publication_date":"2021-03-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9944b5cdc2","original_id":"1m8smn9","tier":"B","category":"HACK_THEFT","title":"Am I being scammed?","summary":"The user was contacted by someone claiming to be from Valve and was told their account had reports and scam flags, then pressured to disconnect from Steam and deposit $100 via Discord for a “New Transaction Data Record.” No actual Steam Support reply is quoted; this appears to be a scam impersonating Valve support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1m8smn9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"602b146b4ffed7345a03","publication_date":"2025-07-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-069167f45d","original_id":"1j2lsmp","tier":"B","category":"HACK_THEFT","title":"Steam support is a W","summary":"The user's Steam account was stolen, and they say Steam Support helped after they provided proof of ownership and gave them a password to regain access. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1j2lsmp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"faf819774122a2e424aa","publication_date":"2025-03-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9417fe85b6","original_id":"1herm9n","tier":"B","category":"RECOVERY_HIJACK","title":"Friend locked out of his account Correct password","summary":"User's friend is locked out of his Steam account because his 2FA phone is gone; Steam Support reportedly said the most recent purchase did not match the card on file. The user provided receipts and vouches and asks how to remove 2FA.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1herm9n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7d35f41949ed8eee9f8c","publication_date":"2024-12-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45e86d5adb","original_id":"1ffzlao","tier":"B","category":"BAN_NO_REASON","title":"Unable to trade","summary":"The user cannot trade with a friend and found a Steam Support notice saying their account is unable to trade, but no reason was provided. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ffzlao/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7b535e15733d2d274969","publication_date":"2024-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d142cf68cd","original_id":"1fewv6x","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account hacked and cannot recover it","summary":"The user's Steam account was hacked, with the email changed and phone number removed. Steam Support asked for the first email on the account, but the user cannot provide it and says support still requires it despite having purchase receipts.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fewv6x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0cabf43f1facc11de783","publication_date":"2024-09-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01ccb8cc6d","original_id":"1f7ohps","tier":"B","category":"BAN_NO_REASON","title":"Asked if he was gonna trade me = community banned/market banned???","summary":"The user was community/trade banned after commenting on another trader's profile and canceling a CSFloat trade, and suspects they were falsely reported. No actual Steam Support reply is quoted; the user only asks whether contacting support will help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f7ohps/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1e58183ccf23e15c0eab","publication_date":"2024-09-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0f5ed7ed4","original_id":"1f5vacj","tier":"B","category":"HACK_THEFT","title":"I don't know how to open again my help request","summary":"The user's Steam account was hacked, with email and password changed. They accidentally closed the recovery code window and now cannot reopen the existing help request because Steam's page says a duplicate request cannot be created.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f5vacj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fad3344db811cb3e0f34","publication_date":"2024-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f3694ee2d","original_id":"1erblqr","tier":"B","category":"BAN_NO_REASON","title":"Banned for commenting \"Is your M4A1S for sale\"","summary":"The user says their Steam account was locked/banned and a comment asking 'Is your M4A1S for sale' was removed after being flagged as suspicious content. They ask whether 'member of steam support' means an automated system and how to prove their account was not hijacked; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1erblqr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a9498ab08c16300d114e","publication_date":"2024-08-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0047beae1e","original_id":"1en812w","tier":"B","category":"HACK_THEFT","title":"I think there's a new scam where you can't do anything about it","summary":"User describes a suspected Steam scam where a hijacked friend account messages people about an unpaid skin purchase, and the friend allegedly dealt with fake Steam Support on Discord who demanded £150 to return the account before banning him. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1en812w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"79971fb60ef0e90c27d3","publication_date":"2024-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2242be22c3","original_id":"1e4yjdm","tier":"B","category":"HACK_THEFT","title":"My account got hacked.","summary":"The user reports that their Steam account was accessed by someone else and the linked email was changed. They contacted Steam Support but the post does not include any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e4yjdm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"84e49b07315f4e293a10","publication_date":"2024-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a5d652e4b","original_id":"1e1n3rq","tier":"B","category":"RESTORE_REFUSED","title":"Does anyone have any idea how to get a hold of a human at steam? I bought RoboCop on PC, but it keeps crashing and steam support won't let me refund.","summary":"User bought RoboCop during a Steam sale, but the game crashes and Steam has denied their refund request three times, reportedly due to playtime that includes beta hours. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e1n3rq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c08b747bbd009df797b1","publication_date":"2024-07-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf3943dd6e","original_id":"1c9kwqo","tier":"B","category":"HACK_THEFT","title":"Help with account","summary":"User lost access to their real Steam account; a password reset led to a different unfamiliar account associated with their email, and they cannot find a way to contact Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1c9kwqo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"93fb0221a60c305cfe4c","publication_date":"2024-04-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a047282056","original_id":"1bt3uq8","tier":"B","category":"RECOVERY_HIJACK","title":"Changing password invalidates Steam Mobile Guard","summary":"User changed their password, the Steam Mobile Guard app stopped working, and self-recovery for removing the authenticator is unavailable because additional security verification is required. They could not load the Contact Steam Support form; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bt3uq8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3526d499eb231165e282","publication_date":"2024-04-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0b2ca6f64","original_id":"1bs6jav","tier":"B","category":"HACK_THEFT","title":"Someone changed my password and email, please help","summary":"The user reports that after a purchase from mannco.store and trying to claim trades, their Steam password and email were changed, locking them out. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bs6jav/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb084f2c379cc021d17e","publication_date":"2024-03-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8eaad19c1d","original_id":"1blw8fd","tier":"B","category":"RECOVERY_HIJACK","title":"Is it possible to request the deletion of a ticket chat with steam support","summary":"The user tried to delete their Steam account, but Steam Support declined because their proof of ownership was insufficient. They are now asking whether they can request deletion of the support ticket chat to remove sensitive info.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1blw8fd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da71cc12ef6efa8c56a6","publication_date":"2024-03-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3539c75c9","original_id":"1bln1xc","tier":"B","category":"HACK_THEFT","title":"Steam account hacked! what do i do !!","summary":"User's Steam account was hacked after clicking a fake $50 Steam card link; the password was changed and the authenticator removed, and their Yahoo email was also compromised. They are asking how to open a new Steam Support ticket because the existing ticket was tied to the compromised email, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bln1xc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb71c66f455297404985","publication_date":"2024-03-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-090f929a61","original_id":"1b3vx62","tier":"B","category":"HACK_THEFT","title":"Account Alert - Product Code removed from account","summary":"The user received a Steam account alert that several product codes/games were removed, including titles they never bought and one key purchased from G2A. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1b3vx62/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8e315948bd263a38693","publication_date":"2024-03-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db1d889670","original_id":"1b1pwnr","tier":"B","category":"BAN_NO_REASON","title":"Perm Community Ban. Am I fucked?","summary":"The user received a 14-year/permanent Steam community ban after insulting scammers, says it was a first offense, and claims to have lost a few thousand dollars in inventory. They contacted Steam Support but the post does not quote any reply from Valve.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1b1pwnr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"78786da57e00e5f1eb7b","publication_date":"2024-02-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f56e2ccbae","original_id":"1ahynxm","tier":"B","category":"HACK_THEFT","title":"Am I hacked?","summary":"The user clicked a phishing link disguised as a £50 gift card from a friend and was locked out after their Steam email, password, and phone number were changed. They locked the account, did not receive an unlock code, and contacted Steam Support with ownership information; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ahynxm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ea9d6875cc5a074cd5f","publication_date":"2024-02-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c48d8e0100","original_id":"198cotb","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Someone tried to access my steam account and now its locked","summary":"The user's Steam account was locked after a suspected unauthorized access attempt. They submitted a support ticket, but it was closed without any response, so they opened another ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/198cotb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8671bdd3ef429def663","publication_date":"2024-01-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc305a0155","original_id":"1vu3sz5","tier":"B","category":"HACK_THEFT","title":"help,is  there  anyway to  make steam give meback access back to my account faster","summary":"User says a gift-card scammer and suspicious DMs led to their Steam account being hijacked, with email, phone, and 2FA removed and access from South America. They contacted Steam Support, the account is locked, and they ask how to regain access faster; no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vu3sz5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef07426e700c95fbb0cf","publication_date":"2026-08-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47d9a454d2","original_id":"7biy84","tier":"B","category":"HACK_THEFT","title":"I need some help getting my account back","summary":"The user lost TF2 items in an item verification scam and says personal information was used to hijack their Steam account. They contacted Steam Support and ask how to submit proof of ownership because the provided link redirects to the Steam Support home page.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/7biy84/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55cf319afd0655fa1c90","publication_date":"2017-11-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11228b245b","original_id":"5lq7c0","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Steam, you're a fucking idiot.","summary":"The user lost access to their Steam Mobile Authenticator after switching phones and cannot log in or complete recovery. They contacted Steam Support but the post does not include any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/5lq7c0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"24ca1df194526ba5a0c8","publication_date":"2017-01-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-20af412645","original_id":"18pvwx9","tier":"B","category":"RECOVERY_HIJACK","title":"Old steam and e-mail account, can't verify","summary":"The user cannot access their old email account and therefore cannot receive the Steam Guard code needed to log in to an old Steam account. They contacted the email provider and Steam Support, but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/18pvwx9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e1eaaf504c0506f2740","publication_date":"2023-12-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-643477ed44","original_id":"18lwunr","tier":"B","category":"RESTORE_REFUSED","title":"Stolen Steam Wallet Money - How?","summary":"A friend had about €1000 stolen from his Steam wallet after a scammer impersonated Steam Support and manipulated a market purchase. The post says Steam Support refused to return/refund the money, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/18lwunr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bedb35158ee74a60d5b9","publication_date":"2023-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f3bdba8ac","original_id":"18lm0eh","tier":"B","category":"HACK_THEFT","title":"Lock on my account because of fraud payments","summary":"The user's Steam account was hacked from China, their credit card was used for over $800 in unauthorized purchases, and the account was locked. Steam Support reportedly told them the lock would not be removed unless they repaid the fraudulent charges.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/18lm0eh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5eeca1fae94fe33e025","publication_date":"2023-12-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d3a80a013","original_id":"187wm8i","tier":"B","category":"HACK_THEFT","title":"Account has changed name to numbers and got contacted by \"steam support\"","summary":"The user's friend found their Steam account renamed to numbers with a fraudulent bio and was contacted by someone impersonating Steam Support, instructing them to transfer valuable items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/187wm8i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"27a4ff0bdd2f88d203d8","publication_date":"2023-11-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ec7abc202","original_id":"181c0eb","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Moved to South Korea from US, cant seem to be able to buy games","summary":"User moved from the US to South Korea and Steam blocks their US credit card when adding funds. They say Steam Support gave only an unhelpful response and ask whether Korean convenience stores sell Steam cards.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/181c0eb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d7d7da844a2acff31d15","publication_date":"2023-11-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7fbe8c82b9","original_id":"17n0da2","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Anyone else with really bad experience with Steam Support and know what to do?","summary":"The user paid for a game but it did not remain in their account and the money was taken. Steam Support reportedly responded only with \"wait longer\" and did not address the issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/17n0da2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37522d92fbdbaa015a23","publication_date":"2023-11-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-304cbfad19","original_id":"1794ouf","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"steam support keeps ignoring me","summary":"The user's Steam wallet deposit failed after the bank charge was taken, and refund attempts errored. They contacted Steam Support three times but received no replies and their tickets were closed each time.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1794ouf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"837f1e9dd2ed9261a470","publication_date":"2023-10-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07ac099c2e","original_id":"174mim3","tier":"B","category":"RECOVERY_HIJACK","title":"Can‘t login to my account","summary":"The user cannot log in because they no longer have access to the linked email and phone, and Steam Support has repeatedly said they have not provided enough evidence to prove ownership. The post describes the outcome but does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/174mim3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9248a49f8f289a7954e","publication_date":"2023-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4902424759","original_id":"172ef96","tier":"B","category":"RESTORE_REFUSED","title":"Used Steam Wallet Code Help!","summary":"User bought a €100 Steam Wallet code whose digits were damaged; Steam Support provided the code, but it was already used. After the user sent proof of purchase, Support gave a botlike response about sketchy code resellers and did not resolve the issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/172ef96/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8f01765ed80481a0d341","publication_date":"2023-10-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab560ebf1d","original_id":"16mz415","tier":"B","category":"BAN_NO_REASON","title":"Permanent Community Ban","summary":"The user received a permanent Community Ban after refusing to buy Dota 2 skins from someone who then spammed and mass-reported them. They contacted Steam Support and are waiting, with no Steam Support reply quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/16mz415/","source_host":"www.reddit.com","source_status":"public_url","source_group":"262a5e49f8578dc54089","publication_date":"2023-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-619a9c40f0","original_id":"16lw6mf","tier":"B","category":"HACK_THEFT","title":"I got hacked and items were sold.","summary":"The user reports their Steam account was hacked, with balance spent, items sold on the Community Market, and about 70 euros in damage. They contacted Steam Support and changed their Steam/email passwords but did not quote any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/16lw6mf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69c5a34dcce886abb1ee","publication_date":"2023-09-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-844bc6c135","original_id":"16h0uiz","tier":"B","category":"RECOVERY_HIJACK","title":"How do I recover my account under these circumstances?","summary":"The user cannot recover their Steam Guard Mobile Authenticator because they forgot the recovery code and no longer use the attached phone number. They contacted Steam Support but the post contains no quoted reply from Valve.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/16h0uiz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"505695616f1f75f78922","publication_date":"2023-09-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6357c37a8","original_id":"151inz0","tier":"B","category":"HACK_THEFT","title":"Scams","summary":"The user was scammed out of about $1000 in Counter-Strike items and contacted Steam Support. They are concerned that the scammer somehow knew when they contacted support; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/151inz0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"24c25e2ed87a38f5960b","publication_date":"2023-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4f1b2686e","original_id":"14utwnj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Unexpected error after trying to switch regions","summary":"User temporarily in Turkey tried to change their Steam region from US to Turkey by adding a Turkish card, but purchases fail with an unexpected error. They contacted Steam Support and say they received a BS/unhelpful response, but no support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14utwnj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14c93132406ca89bce4a","publication_date":"2023-07-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22e8a45b1b","original_id":"14bfeld","tier":"B","category":"HACK_THEFT","title":"Steam account falsely banned, Help anyone?","summary":"The user was targeted by a Discord scammer impersonating a Steam admin, refused to buy a $50 Steam gift card, and then had their account email/password changed and phone number removed. They say they contacted Steam Support but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14bfeld/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b511cbb5d08ade11c2a4","publication_date":"2023-06-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c238aa3e2","original_id":"149wjbz","tier":"B","category":"HACK_THEFT","title":"Account stolen need help","summary":"The user's two Steam accounts were stolen after their brother downloaded a virus and the attacker changed the linked email. Steam Support asked for credit card information used previously, which the user no longer has access to.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/149wjbz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14c808b2979758b5a591","publication_date":"2023-06-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6f2f22ba0","original_id":"146vaat","tier":"B","category":"BAN_NO_REASON","title":"This Morning I Got a Community Ban Due to Posting or Upvoting Suspicious Content, What to do Next?","summary":"The user received a Steam community ban for posting or upvoting suspicious content but says they do not know what caused it and have not posted or upvoted anything suspicious. They contacted Steam Support but had not received any reply yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/146vaat/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ead2e6ae6c64ce74725","publication_date":"2023-06-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5cc7957b08","original_id":"139eqrg","tier":"B","category":"HACK_THEFT","title":"MY STEAM ACCOUNT GOT HACKED PLEASE HELP","summary":"The user's Steam account was hacked, the hacker changed the email, and the user contacted Steam Support from a friend's account and is waiting for a response. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/139eqrg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"10ff1a8033fe6b4adbcf","publication_date":"2023-05-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e9bc044c7","original_id":"12gunb8","tier":"B","category":"HACK_THEFT","title":"I got scammed by the \"Accidental Report\" scam","summary":"User was scammed by an 'Accidental Report' scam involving a fake Steam Support employee on Discord and lost access to their Steam account. They contacted Steam Support, but the post includes no quoted reply from Valve.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/12gunb8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef490c20c945a5c00b9f","publication_date":"2023-04-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa8d3c2af5","original_id":"101c9xi","tier":"B","category":"API_KEY_THEFT","title":"I got scammed and I can contact steam support because russian guy is holding my account hostage","summary":"User was scammed by someone impersonating Steam Support and had trade offers diverted to another account; they report contacting Steam Support multiple times with no response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/101c9xi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ed4299213cd9eed66f7","publication_date":"2023-01-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c7c8f0f76","original_id":"7iw08g","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can't login to steam because of mobile authenticator","summary":"The user cannot log into Steam after uninstalling the mobile app and getting stuck in a mobile authenticator code loop, and they no longer have access to the phone number on the account. They submitted a Steam support ticket about 10 hours ago and have not received a reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/7iw08g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b00d4409250559f97bfb","publication_date":"2017-12-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9d3d24039","original_id":"5vpe3f","tier":"B","category":"HACK_THEFT","title":"So.. where'd Support tickets go?","summary":"The user reinstalled Steam, could not log in, suspected their account was hijacked, changed the password, and could not find where to submit a Steam Support ticket. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/5vpe3f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"456f08ccc706e9f96cba","publication_date":"2017-02-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-919c674378","original_id":"5rijkh","tier":"B","category":"HACK_THEFT","title":"Stolen account","summary":"The user's Steam account was stolen after their email and password were changed. They could not find useful Steam Support options and asked where to submit a ticket or contact someone; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/5rijkh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8325eced01162dd4db04","publication_date":"2017-02-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4fcee2e907","original_id":"ekesjt","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Is Steam Support this slow?","summary":"The user is worried because Steam Support has not responded to their ticket after 1 day and 12 hours. No Steam Support reply is quoted; they are asking whether longer waits are normal.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ekesjt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d6cf6d47464f2f5cdcfa","publication_date":"2020-01-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f33073903f","original_id":"lipchw","tier":"B","category":"HACK_THEFT","title":"Hi i was wonder how can i contact steam support. like ive tried to do self recovery but it cant help","summary":"The user says their Steam account was stolen/scammed and they have no access to it. They cannot create a support ticket and are asking how to contact Steam Support; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/lipchw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"96a0fd6e9346e2404740","publication_date":"2021-02-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72d2ee456a","original_id":"1ho9ytg","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support not helping","summary":"The user's brother's Steam account was accessed and 800€ worth of Dota cards were bought and sold; Steam Support replied with an answer containing only a dot, and the user asks what to do next.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ho9ytg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b700bb4fa5328d17e13d","publication_date":"2024-12-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-918b7531aa","original_id":"1h4nbfr","tier":"B","category":"RECOVERY_HIJACK","title":"Made an error in a count recovery recovery ticket.","summary":"The user made an error entering the first email on a Steam account recovery support ticket and asks whether this will cause a problem. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1h4nbfr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5be8f0d945e5206f3620","publication_date":"2024-12-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a902abd7e0","original_id":"1h3qs2r","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Help","summary":"The user asks how to contact Steam Support without an account because submitting a ticket and the self-service options do not work. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1h3qs2r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6b13f22780c8204dab82","publication_date":"2024-12-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d55bed925","original_id":"1h0nx3e","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Guard has locked me out","summary":"User disabled Steam Guard after being unable to log in via the phone app, then signed out and became locked out because the email Steam Guard code never arrives. They cannot log in or recover the account and therefore cannot submit a Steam Support ticket; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1h0nx3e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"30e10f79c64c72e1aa5b","publication_date":"2024-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b24efd986","original_id":"1h07mu6","tier":"B","category":"RECOVERY_HIJACK","title":"Trying to recover an old secondary steam account (has old phone number / authenticator)","summary":"User is trying to recover an old secondary Steam account tied to an inaccessible phone/authenticator and an outdated 6-digit backup code. They filed a support ticket and ask about the odds; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1h07mu6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"183e571d94c6fc6b44ae","publication_date":"2024-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5978b618a2","original_id":"1gvf1i2","tier":"B","category":"RECOVERY_HIJACK","title":"Steam won’t give me my account back (Last cry for help)","summary":"The user lost access after changing phone/number and could not transfer Steam Guard. Steam Support asked for an old CD key, rejected other ownership proof, permanently locked the account, later accused the user of buying it, and closed the ticket without restoring access.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gvf1i2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"818d0ae56dda3c9c04de","publication_date":"2024-11-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fc9986251","original_id":"1gps9ax","tier":"B","category":"HACK_THEFT","title":"stolen account","summary":"User reports their Steam account was stolen by someone in the US, says they blocked the account and opened a Steam Support ticket, and asks how long a response usually takes. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gps9ax/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1d8a847e2efbf5341b1c","publication_date":"2024-11-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b1039bb87","original_id":"1gjv7a9","tier":"B","category":"HACK_THEFT","title":"Hacker submitted support ticket blocking me from submitting mine.","summary":"The user says their Steam account was hacked and that the hacker submitted a support ticket, preventing the user from opening their own ticket due to the one-open-ticket limit. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gjv7a9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ac742b050854e0a4ef0","publication_date":"2024-11-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91a2112b31","original_id":"1gi4yrz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How do I remove an EA account that I no longer have access to from my steam account?","summary":"The user has an inaccessible EA account linked to their Steam account, preventing them from playing EA games. They opened a Steam Support ticket but say Steam Support has not answered.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gi4yrz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c81defc61b2857a18bd1","publication_date":"2024-11-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d83960364","original_id":"1gg4hsb","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam account hacked and email changed","summary":"The user's Steam account was hacked and the associated email changed, locking them out. They submitted a support ticket with activation code proofs but had received no response after 10 hours.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gg4hsb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc729be6f93fac5738fd","publication_date":"2024-10-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48ce01d627","original_id":"1gf8ack","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"hello i remove my phone number on my steam account accidently and i forgot to remove the authenticator too","summary":"User accidentally removed their phone number and deleted the authenticator app, leaving them unable to log into the Steam website though still logged in on a laptop. They opened a Steam Support ticket to remove the authenticator, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gf8ack/","source_host":"www.reddit.com","source_status":"public_url","source_group":"27199969520ab55bfb12","publication_date":"2024-10-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a89cbdf18","original_id":"1g72gr9","tier":"B","category":"HACK_THEFT","title":"My Account got hijacked!! It gave me \"This account has been locked by its owner.\" even though I'm the account owner. I have submitted a ticket already, I just need some further answers or help for sen","summary":"The user reports that their Steam account was hijacked: their password stopped working, recovery was redirected to an unknown email, and after regaining access they found missing library folders and unauthorized game activity. They submitted a support ticket and are asking for further help; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g72gr9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"61a7288c342dd2e06e02","publication_date":"2024-10-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78cf3b123f","original_id":"1g160f9","tier":"B","category":"HACK_THEFT","title":"Account hacked, email changed","summary":"The user reports their Steam account was hacked and the email changed, and they are unable to contact Steam Support or submit a ticket. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g160f9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b148faf3f656f10ca833","publication_date":"2024-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-20a39949a3","original_id":"1fvkmz7","tier":"B","category":"RECOVERY_HIJACK","title":"My account was stolen and I can’t restore it in any way.","summary":"The user says their account and email were stolen, with hackers reportedly gaining the account through Steam Support. When they contact Steam from another email, Support says they are not the owner, and an existing ticket prevents a new appeal while $10,000 in skins is at risk.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fvkmz7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d8a2d5e5298884c37d01","publication_date":"2024-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c17e5923b","original_id":"1fstki7","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support","summary":"The user's Steam account was suspended, and they say Steam Support has not responded despite multiple ticket updates. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fstki7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cff3d71621a7acf6df10","publication_date":"2024-09-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79ca1bc80f","original_id":"1frrp76","tier":"B","category":"HACK_THEFT","title":"Account stolen, and email changed","summary":"The user's Steam account was stolen a few years ago and the associated email was changed; they are asking how to regain access and open a support ticket. They mention that the Steam support email says it is no longer monitored, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1frrp76/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1e5590592fad4aadb36e","publication_date":"2024-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0874f6de25","original_id":"1fn9jh5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My Steam Account was stolen, someone change my password, email, & phone number. Question","summary":"The user's Steam account was hacked, with password, email, phone number, and 2FA changed by the attacker. They opened a support ticket and sent payment and credit card evidence multiple times but have received no response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fn9jh5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c4c07dfd63915a5c7dda","publication_date":"2024-09-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-506ffcceee","original_id":"1fc2spz","tier":"B","category":"HACK_THEFT","title":"Account hacked and funds stolen","summary":"The user's Steam account was hacked and funds were used to buy Counter-Strike 2 items on the Steam Community Market. They recovered the account but say the money is gone and have opened a Steam Support ticket asking for another way to get it back.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fc2spz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9732a3b2bd1f9ead5dc0","publication_date":"2024-09-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec1a5abb14","original_id":"1f9tv4u","tier":"B","category":"RECOVERY_HIJACK","title":"Can I recover my steam account without access to the email connected to it?","summary":"The user cannot log into their Steam account because Steam requires email verification, but they no longer have access to the account email and had no phone number linked. They cannot open a support ticket without logging in, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f9tv4u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f1e533ef572f390c58a","publication_date":"2024-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23320fffe5","original_id":"1f7hb16","tier":"B","category":"HACK_THEFT","title":"Is it normal to have a pending ticket for almost 3 days","summary":"The user reports that their Steam account password and email were changed, likely after a data breach, and they submitted a support ticket with proof of ownership. They are asking if it is normal to have a pending ticket for almost 3 days; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f7hb16/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed83786fb985f47a8e64","publication_date":"2024-09-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23b7366aec","original_id":"1f5ucnq","tier":"B","category":"HACK_THEFT","title":"Steam account hacked. Email and phone number changed","summary":"The user's Steam account was hacked, with email and phone number changed, and they cannot figure out how to submit a support ticket or contact Steam without logging in. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f5ucnq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"645bf3e67601c105a26f","publication_date":"2024-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffdd8b8871","original_id":"1f2xz7e","tier":"B","category":"HACK_THEFT","title":"How long does acct. Recovery take?","summary":"The user's Steam account was compromised by a rootkit on a secondary laptop, causing complete loss of access. They submitted a support ticket and are asking how long account recovery will take; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f2xz7e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cc6c5fba3ba8bc530cc","publication_date":"2024-08-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d491da4a09","original_id":"1esalrs","tier":"B","category":"RECOVERY_HIJACK","title":"Account Access/Support Ticket","summary":"User is trying to recover access to their Steam account after changing phone numbers and asks how to prove ownership after Steam Support requested the last four digits of the payment card used on the account. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1esalrs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"248a95792461e006aeba","publication_date":"2024-08-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8b67680693","original_id":"1enedj7","tier":"B","category":"HACK_THEFT","title":"Steam Account Got Hacked","summary":"The user's Steam account was hacked after clicking a phishing link and entering a login code. They submitted a support ticket with proof of ownership and are asking what else to provide and how long Steam Support will take; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1enedj7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"583f6ac279374703cbdb","publication_date":"2024-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc4aed8d02","original_id":"1ekzng0","tier":"B","category":"BAN_NO_REASON","title":"Got community banned for sending an account exclusion ticket twice!!","summary":"The user tried to delete a spare Steam account with a game ban, accidentally cancelled the deletion, requested deletion again, and then the account was community banned. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ekzng0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab9bca20b95ca708aa8c","publication_date":"2024-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b039ed241a","original_id":"1ekym3w","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Index Controller Button Touch Issues","summary":"User reported Index controller touch sensor issues originally within warranty; Steam Support confirmed replacement was needed but denied a free RMA because the warranty had expired and closed the request.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ekym3w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"afe578abffbf10fabbf6","publication_date":"2024-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a12a79e9c0","original_id":"1e96rp4","tier":"B","category":"RECOVERY_HIJACK","title":"Steam gave my account back to a hijacker.","summary":"The user recovered an old Steam account by proving ownership with a 2009 Steam key, but a hijacker then changed the phone number, password, and email and appears to have recovered the account back. Steam has not yet responded to the user's new ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e96rp4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32b25b560fbb79027238","publication_date":"2024-07-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-726c83c099","original_id":"1e6mc6u","tier":"B","category":"HACK_THEFT","title":"My Steam account got hacked, please help","summary":"The user says their Steam account was hacked after logging into a phishing site, then the thief bought a market item for over 300 euros and impersonated Valve support to trick them into sending items. The user filed a Steam support ticket but had not received an answer at the time of posting.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e6mc6u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8f00af20494af2299cc","publication_date":"2024-07-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c95936843","original_id":"1e4c2yx","tier":"B","category":"HACK_THEFT","title":"Steam and E-Mail got heacked","summary":"The user's email and Steam account were hacked, with a strange email address bound to Steam. They opened a support ticket but had not received a response yet and were worried about confirming purchases because the purchase emails are in the hacked email account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e4c2yx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c56ad4f0917acfe92f6","publication_date":"2024-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-383668c9da","original_id":"1uhan5x","tier":"B","category":"HACK_THEFT","title":"I got scammed can someone help me pls","summary":"User reports being scammed/hacked: Rust skins worth €400 are gone and Steam friends were blocked. They changed their password and email but cannot see their Steam support ticket; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uhan5x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3214439832f059eaa309","publication_date":"2026-06-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc026d0239","original_id":"9a4pkk","tier":"B","category":"HACK_THEFT","title":"Scammed.","summary":"The user lost a TF2 unusual item after an impersonator convinced them to send it to an alt account to verify tradability, but the trade went to a fake alt profile. The post does not include any quoted Steam Support reply; the user asks whether Steam can retrieve the item.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/9a4pkk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18a2f51dec97f26cb9d7","publication_date":"2018-08-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7230725619","original_id":"8o29cj","tier":"B","category":"HACK_THEFT","title":"Help me i lost my account. PLEASE HELP IVE SPENT OVER HUNDREDS ON IT.","summary":"The user lost access to their Steam account after using a fishy site; the account is locked and Steam Authentication was removed. They have not quoted any Steam Support reply and are asking how to contact Steam for help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/8o29cj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"43db875e9326b22a83fc","publication_date":"2018-06-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb316995e5","original_id":"z49e6r","tier":"B","category":"HACK_THEFT","title":"account hijacked (email+phone)","summary":"The user's Steam account was hijacked and the associated email/phone were changed. They are trying to recover it but encountered verification issues; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/z49e6r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5037b1390bd3923dc0c6","publication_date":"2022-11-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92116e1b9b","original_id":"wxguiu","tier":"B","category":"HACK_THEFT","title":"My account got hijacked and i can't change the hacker's email because i canceled my credit card","summary":"The user's Steam account was hijacked, the email was changed to the hacker's address, wallet funds were stolen, and 2FA is tied to the hacker's email. They tried emailing Steam Support and received an auto-reply saying the support email address is no longer monitored.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/wxguiu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b37818abcb56771126f0","publication_date":"2022-08-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6acf1bbd76","original_id":"dxy0pm","tier":"B","category":"HACK_THEFT","title":"Likelihood of Steam Account being returned?","summary":"The user's Steam account was stolen after someone changed the phone number, email, and password. They contacted Steam Support and are waiting for a response, asking about the likelihood of recovery and possible damage.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/dxy0pm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a038cd6afc8de5b5907e","publication_date":"2019-11-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f2b6876e3","original_id":"fm4ajo","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support - No response","summary":"The user received a $100 Steam gift card whose code did not work; Steam Support requested a photo of the back of the card with the code, which the user sent, but they have not received a response after 3 days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/fm4ajo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b6ce5481e92891075c9","publication_date":"2020-03-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a377711b24","original_id":"f1t36m","tier":"B","category":"HACK_THEFT","title":"my account got hacked","summary":"The user's Steam account was hijacked; they sent a Steam Support request and received an initial response but no follow-up for about 24 hours, and ask whether to submit multiple requests or wait.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/f1t36m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8749d3821b2622643fb","publication_date":"2020-02-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f02c2196ae","original_id":"1pzrxw3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I lost Steam Guard and cant log in","summary":"The user lost access to Steam Guard/mobile authenticator after being logged out and cannot log in. They contacted Steam Support but received no response after 2 days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pzrxw3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db29cf8badd0b2aa5ca5","publication_date":"2025-12-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9d434e9e8","original_id":"1puvged","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam had changed my password through a ticket request but I also need help getting the ticket closed an or need a response from steam support to get my phone number an authenticator changed so I can","summary":"The user says Steam changed their password through a ticket request, but they still need the ticket closed and a response to change their phone number/authenticator so they can sign in. They report that after the first response, Steam Support stopped responding and they cannot close the ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1puvged/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e605815887c5f1d7b46e","publication_date":"2025-12-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36f162af88","original_id":"1pflrpn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam mobile Authenticator","summary":"The user returned after 10 years, added Steam Mobile Authenticator to trade CS items, but still had a 15-day trade hold after the expected period. Steam Support reportedly only copy-pasted the Mobile Authenticator FAQ instead of resolving the issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pflrpn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"682053ac24b352ea8420","publication_date":"2025-12-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-298923ae77","original_id":"1pflph0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam mobile Authenticator","summary":"The user reinstalled Steam after a long break, added the mobile Authenticator to trade CS items, and still had a trade hold after the expected period. Steam Support only replied by copying and pasting the mobile Authenticator FAQ, which did not resolve the issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pflph0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09e1febe918ab16cda94","publication_date":"2025-12-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-160ead815e","original_id":"1obwfs7","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Not receiving Steam Guard code emails, but password recovery emails work fine","summary":"The user is not receiving Steam Guard code emails even though other Steam emails work, and has contacted Steam Support but received no response yet. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1obwfs7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b786570d2a9423c2def","publication_date":"2025-10-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-029a623f06","original_id":"1ob06gt","tier":"B","category":"HACK_THEFT","title":"Steam support has yet to respond.","summary":"The user reports their Steam account was stolen and that the unauthorized person is changing/removing things. They submitted a support ticket 1.5 days ago and Steam Support has not responded.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ob06gt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d0ac2edbce55d891f93a","publication_date":"2025-10-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-014d53b104","original_id":"1nieru7","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Guard","summary":"User lost access to an old Steam account because Steam Guard still uses an old phone number and the linked email was inaccessible. They say Steam Support asked for old payment/product key proof, did not accept a selfie with ID, and later stopped responding after too many recovery attempts.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1nieru7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c61df1cb5308d96ff35c","publication_date":"2025-09-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eede09ccee","original_id":"1mzvf0w","tier":"B","category":"BAN_NO_REASON","title":"Steam restricted my account.","summary":"The user's Steam account was restricted after moving countries and buying in-game currency, causing a refund and an in-game ban. They say Steam Support told them to create another ticket using the account's original email, but they cannot due to a captcha issue and have not received a response to their current ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mzvf0w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"80ee4b071c8222654143","publication_date":"2025-08-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23eebc1207","original_id":"1molnlh","tier":"B","category":"TRADE_REVERSAL","title":"Question About Steam Giftd","summary":"A user received gifted Steam wallet funds that disappeared from their account the next day. Steam Support asked verification questions and reportedly said this happens with a payment dispute or fraud, while the user believes no dispute occurred.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1molnlh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca1ff1a7f1038fcabb1f","publication_date":"2025-08-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b1aab492e","original_id":"1l66tcs","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Cant log in to mobile app","summary":"The user lost access to their old phone number and has forgotten their Steam authenticator code, so they cannot log in or change their phone number. They sent multiple support requests but received no response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l66tcs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c7ba687147c463f855c9","publication_date":"2025-06-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf621ebf8f","original_id":"1l2o7hh","tier":"B","category":"HACK_THEFT","title":"Anything I can do to speed up recovery process?","summary":"The user was logged out during a game and found their Steam account email had been changed, then submitted an account recovery request and is waiting for Steam Support. No Steam Support reply is quoted; they note no emails from Steam arrived and they had to submit from another account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l2o7hh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6d372eb0acb72c4e27c","publication_date":"2025-06-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65ba069776","original_id":"1kiivyg","tier":"B","category":"HACK_THEFT","title":"Banned for \"Illegal activities\"","summary":"User reports their Steam account was deleted/banned with all items after another user claimed to have reported them for scamming. They contacted Steam Support but provide no verbatim Steam Support reply, only mentioning that a supposed support agent told them to add them on Discord.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kiivyg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a9a188ac3fab757e86a7","publication_date":"2025-05-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37820214fb","original_id":"sze99f","tier":"B","category":"RESTORE_REFUSED","title":"Steam wallet code trouble","summary":"The user bought two $50 Steam gift cards whose codes were not accepted, and the store refused to rescan or replace them. Steam Support reportedly said the seller did not activate the codes properly and refused to add the funds.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/sze99f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"efe5894d5a253fc5d4e7","publication_date":"2022-02-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b79d44a94","original_id":"1kuf1hd","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Issues with Steam Authenticator","summary":"The user forgot their Steam password and authenticator code and no longer has access to their old phone number, so they contacted Steam Support for account recovery. They report receiving no response from Steam after two weeks.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kuf1hd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"49a980401a3a6e984c02","publication_date":"2025-05-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-edb05f1e57","original_id":"1j7116a","tier":"B","category":"HACK_THEFT","title":"My Rockstar and ubisoft accounts are linked to steam account which is now compromised...will they be compromised too ??","summary":"The user's Steam account is compromised, and they are worried linked Rockstar and Ubisoft accounts may also be at risk. They contacted Steam Support with ownership proof but had received no response after 15 hours.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1j7116a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9ae422506322ed49455d","publication_date":"2025-03-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-911543b07b","original_id":"1iim6aw","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Seemingly no restrictions on account trading but it won't let me trade","summary":"The user cannot trade CS2 case items between accounts because the main account is marked ineligible to trade, despite enabling Steam Guard and waiting 30 days. They say Steam Support has not responded to their ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1iim6aw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4079d7a453d53bd314c7","publication_date":"2025-02-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d8934bf7b","original_id":"3y5g52","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"What is wrong with Steam support and Valve!?","summary":"The user's Steam account was hijacked, then recovered, but they received a VAC ban in Counter-Strike and cannot trade their Huntsman Fade FN. They say Steam Support only sent automated messages and never gave a proper reply about why their inventory remains inaccessible.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3y5g52/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d72fb4d74f4b3c1b51c","publication_date":"2015-12-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea5d9ffb23","original_id":"dyrdah","tier":"B","category":"HACK_THEFT","title":"Some sort of hack or scam?","summary":"The user suspects a friend's account was hijacked after the friend claimed to have accidentally reported them for duped items and told them to add a supposed Steam admin to explain. No Steam Support reply is quoted; it appears to be a scam/social-engineering attempt.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/dyrdah/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ddc4faf7f050fcdf3607","publication_date":"2019-11-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d1257e100","original_id":"d9pu9z","tier":"B","category":"API_KEY_THEFT","title":"Someone stole all my steam inventory via phishing dota2 tournament site","summary":"User lost all Steam inventory after following a phishing Dota2 tournament link and authenticating through Steam OAuth; they suspect an API key was created to access their inventory. They opened a Steam Support ticket and community thread but report no useful support outcome.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/d9pu9z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"01aa38181d54712769e2","publication_date":"2019-09-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-990f9ff355","original_id":"yyip2o","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Again about....VAC BAN DOTA 2","summary":"The user received a VAC ban in Dota 2 around August 22, believes it was accidental, and contacted Steam Support 3–4 times but says they did not respond. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/yyip2o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"910498f970cd957544ec","publication_date":"2022-11-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-424456b45d","original_id":"yrp175","tier":"B","category":"HACK_THEFT","title":"How do I know if someone still have access to my steam account?","summary":"The user was phished and lost almost all tradeable Steam items, then contacted Steam Support but received no response and sees an empty help request history. They fear the scammers may still have access or be blocking support requests.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/yrp175/","source_host":"www.reddit.com","source_status":"public_url","source_group":"45c8d7d3b1fdc4ceedd4","publication_date":"2022-11-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62f68e0691","original_id":"18t6c6c","tier":"B","category":"HACK_THEFT","title":"Steam Market Transactions Happening without Consent","summary":"The user reports unauthorized Steam Market transactions where high-value items were sold for under $1 and an item was bought using their wallet, causing about $180-200 in losses. They changed their password, deauthorized apps/sites, and submitted a Steam Support ticket, but the post does not include any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18t6c6c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9ecd60d801b5b6650557","publication_date":"2023-12-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12d71b49dc","original_id":"18lzwis","tier":"B","category":"BAN_NO_REASON","title":"Ive gotten ban on my main accnt of 2017","summary":"The user's long-standing Dota account was banned, apparently over suspected smurfing, and they say Steam Support did not help with the appeal.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18lzwis/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3849b8bc05e7c01f9e6","publication_date":"2023-12-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e92ec0b4f","original_id":"18jvtu3","tier":"B","category":"BAN_NO_REASON","title":"Let's talk about the fu#@ng embers in dota","summary":"The user complains that their brother received an undeserved Dota 2 ban and wants Steam Support to address wrongful bans instead of relying on algorithms. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/18jvtu3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c1df93d585d7b472322","publication_date":"2023-12-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-330da7553f","original_id":"181kus5","tier":"B","category":"HACK_THEFT","title":"Guys i need help. My items are gone.","summary":"The user was tricked by scammers impersonating Steam Support into confirming a trade to a fake friend profile, resulting in all tradable items being stolen. They contacted Steam Support, but the post does not include any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/181kus5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fdcb9317e4adf8504f20","publication_date":"2023-11-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3722852588","original_id":"17ztnpa","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"If 2 people sharing 1 pc to play dota, should they use their own accounts?","summary":"The user asks whether they and their partner should use separate Steam accounts for Dota to avoid smurfing bans. They say Steam email support has not responded for months and Steam Support was unable to answer the question.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/17ztnpa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"52b46ce794fdb563dada","publication_date":"2023-11-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f5daad7f3","original_id":"17qujsh","tier":"B","category":"RESTORE_REFUSED","title":"How Steam basically scammed me for 18 dollars.","summary":"The user bought a Dota 2 Spectre set and an infuser, but after using the infuser the game crashed, the style stayed locked, and the infuser disappeared. Steam Support said the market-bought item was not refundable and quoted that they had no fix for the user.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/17qujsh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1c48857468a20f36174","publication_date":"2023-11-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-330ddc3912","original_id":"1733q9s","tier":"B","category":"HACK_THEFT","title":"Steam account got hacked and someone bought marketplace items through my steam wallet.","summary":"The user's Steam account was hacked and someone used their Steam Wallet to buy overpriced marketplace items for a game they have never played. They contacted Steam Support and are awaiting a reply, with no support quote provided.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1733q9s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c315cfcbac9f87557a5e","publication_date":"2023-10-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b69ba1868b","original_id":"15ugxt6","tier":"B","category":"HACK_THEFT","title":"Majority of the items in my inventory vanished without a trace after update","summary":"User reports that most of their Steam inventory items vanished after an update despite never trading or selling and seeing no strange logins; they have opened a Steam Support ticket and are asking for ideas. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/15ugxt6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7d5b774ab346b1590036","publication_date":"2023-08-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f24b8a0ca","original_id":"1qqp3gf","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam refused to properly investigate steam guard vulnerability","summary":"User was phished via a hacked friend's account, signed into a third-party site, and approved an authenticator action; the attacker then changed the Steam Guard device and stole Dota items. Steam allegedly said it sent an SMS code and closed the support request without properly investigating, but no verbatim support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1qqp3gf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6fd9890e119d526184ec","publication_date":"2026-01-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58425fe2ce","original_id":"1aw3k6d","tier":"B","category":"HACK_THEFT","title":"Got Scammed, a Cautionary Tale","summary":"The user describes being scammed while trying to sell their TF2 backpack for $150 via a Steam-related cash trade. No Steam Support reply or Valve quote is included in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1aw3k6d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4804af4157620b4bad52","publication_date":"2024-02-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3809d863f","original_id":"8mu4to","tier":"B","category":"HACK_THEFT","title":"Steam account stolen have a question about my library","summary":"The user's Steam account was stolen, with their email, phone number, and Steam Guard removed. They have started account recovery and ask whether the hacker can trade or gift their games and how long recovery will take; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/8mu4to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"321b0617a4da4d8fb2a7","publication_date":"2018-05-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3430869a0","original_id":"885j9y","tier":"B","category":"HACK_THEFT","title":"Does Steam Support still give stolen items back?","summary":"The user's Steam account was hijacked and valuable items were stolen. They are asking whether Steam Support still returns stolen items, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/885j9y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7cdaa01e09970a9a5116","publication_date":"2018-03-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9f0fc9c5f","original_id":"7wsfa0","tier":"B","category":"HACK_THEFT","title":"Account stolen question","summary":"The user's Steam account was stolen, with the password, email, and Authenticator changed by an RU IP intruder. They opened a support ticket and asked how long a response normally takes; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/7wsfa0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ffa09a11c6f5a1a571a0","publication_date":"2018-02-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a149266dc","original_id":"rkl5n5","tier":"B","category":"HACK_THEFT","title":"STOLEN ACCOUNT HELP NEEDED","summary":"The user reports that their main Steam account was stolen and the email was changed to someone else's. They tried contacting Steam Support and reporting the account as compromised, but the post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/rkl5n5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"67f559e1bfcc8ecbb1e5","publication_date":"2021-12-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-75f86381b7","original_id":"r3rd5d","tier":"B","category":"HACK_THEFT","title":"I think my account got stolen","summary":"The user clicked a scam Discord DM about Rust Twitch drops, which led to their Steam account being stolen. The thief changed the account email, and the user cannot log back in; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/r3rd5d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9d10b458bacf55592925","publication_date":"2021-11-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5880134fa","original_id":"oedjqd","tier":"B","category":"HACK_THEFT","title":"My friend got his steam account scammed and stolen. Help!","summary":"The user's friend was phished by an email impersonating Steam, told to buy Bitcoin and follow steps, and then had his Steam account email/password changed; he still has Steam Guard. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/oedjqd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37db84855e813078d1e5","publication_date":"2021-07-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39981fd9aa","original_id":"o5oua8","tier":"B","category":"HACK_THEFT","title":"Steam account Hi-jacked help please.","summary":"The user fell for a Discord scam, sent an account recovery code, and then got locked out after hijackers changed the account email and phone number. They have opened a Steam ticket but the post does not include any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/o5oua8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f3b929f90dcfe68763a","publication_date":"2021-06-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e745e122ef","original_id":"ll5jyn","tier":"B","category":"HACK_THEFT","title":"Friends Steam Account Stolen","summary":"The user's friend had their Steam account stolen, and the recovery form returned an old unused account instead of the hijacked one. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/ll5jyn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f4d82d8c2cd676009dd","publication_date":"2021-02-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-75cbd314d8","original_id":"l67xcc","tier":"B","category":"HACK_THEFT","title":"Account stolen, can´t send support ticket without it","summary":"The user's Steam account was stolen, with email, phone number, and password changed. They are asking how to submit a support ticket without access to the account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/l67xcc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e073ab38a631d101afce","publication_date":"2021-01-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3164ecd156","original_id":"l40tjx","tier":"B","category":"HACK_THEFT","title":"Send a ticket","summary":"The user's Steam account was hijacked; the attacker changed the password and email and apparently created a decoy account using the user's email. The user cannot contact Steam Support because access to support seems to require being logged into the stolen account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/l40tjx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d3229cf8ceead35b64fb","publication_date":"2021-01-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0214542da0","original_id":"k8t4as","tier":"B","category":"HACK_THEFT","title":"Account hijack warning!","summary":"The user warns about a Steam account-hijacking wave and says they are a victim, advising others not to interact with scam messages, links, or Discord tags. No Steam Support reply is quoted; the post only links to a Steam Support article.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/k8t4as/","source_host":"www.reddit.com","source_status":"public_url","source_group":"768a5ab0c4e41a33b2f3","publication_date":"2020-12-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d8410b98e","original_id":"gcwe9p","tier":"B","category":"BAN_NO_REASON","title":"VAC banned","summary":"User reports receiving a VAC ban in CS:GO without knowing why, despite years of play and no cheating. They mention their account had been stolen for a day and they emailed Steam Support to recover it, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/gcwe9p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22b36b0439242f19fa3c","publication_date":"2020-05-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f47e92500","original_id":"qwau81","tier":"B","category":"HACK_THEFT","title":"Steam account got hacked","summary":"The user's Steam account was hacked, their email was changed, and they cannot log in. They are asking what to do and have not quoted any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/qwau81/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b0181f45cae0f147650d","publication_date":"2021-11-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-48d0da6b0f","original_id":"qo793k","tier":"B","category":"HACK_THEFT","title":"My friend's items are missing","summary":"The user's friend found valuable tradable items missing from his account and discovered they were traded to a user called 'non'. He contacted Steam Support and reported the trade as a scam, but the post does not include any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/qo793k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1e1f5ca475343340f76","publication_date":"2021-11-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-763c250564","original_id":"mw3nmo","tier":"B","category":"RECOVERY_HIJACK","title":"Stolen Steam account","summary":"The user's Steam account was stolen with email/phone changes, and they say Steam Support cannot help because they cannot find anything relatable to them. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/mw3nmo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"571b9ba4dfa1b13c02d2","publication_date":"2021-04-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb55572428","original_id":"leuozy","tier":"B","category":"BAN_NO_REASON","title":"Yo","summary":"The user's Steam account was locked for almost two years after a friend used their logged-in Windows 7 installation and bought many games. Steam Support refused to investigate and told the user that their account is their responsibility.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/leuozy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7df6c3bd3ad7bd700ede","publication_date":"2021-02-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de9d7c41ee","original_id":"zh5pc8","tier":"B","category":"HACK_THEFT","title":"How in the world do I actually contact Steam Support and recieve help?","summary":"The user's Steam account was hacked, with email, phone, and password changed despite mobile authenticator use. They cannot contact Steam Support because the recovery and account-lock flows loop or require the now-changed password; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/zh5pc8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2d532a631491a42f3c8c","publication_date":"2022-12-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-683075ceb8","original_id":"t1kpi1","tier":"B","category":"HACK_THEFT","title":"Cannot contact steam support - need help!","summary":"The user's friend had their Steam account hacked; the hackers deleted Valve emails and changed the email address and phone number. Because the hackers' ticket is still open, the friend cannot open a recovery ticket due to a duplicate request error, and the support email is no longer monitored.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/t1kpi1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f257aeadbf13dfaeda8","publication_date":"2022-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb542992b1","original_id":"2n1ytk","tier":"B","category":"HACK_THEFT","title":"Help on hijacking","summary":"The user's friend received a suspicious link from a stranger and later discovered his account had been hijacked. He has submitted a Steam support ticket and is waiting for an answer; the post asks whether Valve will return his items.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2n1ytk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b271689165692e793f5","publication_date":"2014-11-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-566b156b46","original_id":"2leitj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Vici Pennant bugged for about 6 months now","summary":"User reports a Dota 2 Vici Pennant item bug that has persisted for months and says multiple Steam Support tickets only redirected them to the Dota dev forum and refused a refund because it is a bug. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2leitj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a32fd90895ee7e38c8be","publication_date":"2014-11-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6759986b2d","original_id":"1gtu30","tier":"B","category":"HACK_THEFT","title":"Steam account got hacked","summary":"The user clicked a phishing link disguised as Steam Community, had their account hacked, password/email changed, Steam Guard bypassed, and lost Dota 2 items. They submitted a Steam Support request about 5 hours ago and have not heard back, and ask whether Steam will return the stolen items.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1gtu30/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a5f55d51ab1cf77af5a","publication_date":"2013-06-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4cdfd7b29","original_id":"1e8awn","tier":"B","category":"RESTORE_REFUSED","title":"I'm so afraid of trading right now, what should I do?","summary":"The user was scammed during a Steam trade when the items were removed and they could not re-verify the trade. They reported it to Steam Support, which said there was no chance of getting the items back and that it would investigate the scammer.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1e8awn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5a4e71cc884aa2848c35","publication_date":"2013-05-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fdf046123","original_id":"1d7ex9","tier":"B","category":"HACK_THEFT","title":"Steam Account Hacked,Email & Password Changed, Items Stolen D: WTF I'm Too Friendly...","summary":"The user's Steam account was hacked, their email and password were changed, they were locked out, and their inventory items disappeared. They opened a Steam Support ticket and asked whether stolen items can be restored, but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1d7ex9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7537c6eb06ce63772e7","publication_date":"2013-04-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b9a4ec35d","original_id":"myb6p2","tier":"B","category":"HACK_THEFT","title":"Steam Admin on discord","summary":"The user describes a suspected scam in which someone on Discord claiming to be a Steam admin says the user is temp-banned and must pay about $300 via PayPal to validate their account, and their email was changed. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/myb6p2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8b1d295099b8bf1dfa4","publication_date":"2021-04-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2eb782b187","original_id":"9fdz55","tier":"B","category":"RECOVERY_HIJACK","title":"I got my steam account hacked.","summary":"User bought a Steam account, had it for almost a year, then lost access after their phone number was removed. Steam Support repeatedly replied that they are not the account's creator and refused to help recover it.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/9fdz55/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de2356cc554f28eaa223","publication_date":"2018-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43e7cd0141","original_id":"1191gyx","tier":"B","category":"HACK_THEFT","title":"I need help desperately if anyone can help - My computer is compromised.","summary":"The user reports their computer is compromised and that their Steam account was charged while they were away, despite using Steam Authenticator. They are asking the community for help; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1191gyx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f38522cec2454757398f","publication_date":"2023-02-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e15be3a55b","original_id":"1hb7p6m","tier":"B","category":"HACK_THEFT","title":"Instagram, Hotmail and Steam hacked. help!","summary":"The user's Hotmail, Instagram, and Steam accounts were compromised, and they contacted Steam Support to regain access. No Steam Support reply is quoted; they are waiting for a response.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1hb7p6m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14fe94b4f8deb0faa454","publication_date":"2024-12-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-523be6fefc","original_id":"191ffd4","tier":"B","category":"HACK_THEFT","title":"Did I get hacked or do my internet habits just suck?","summary":"A user was contacted by a fake Steam Support account named 'Emily' threatening account suspension unless they followed instructions. After securing the account, the user found all games uninstalled and drives wiped; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/191ffd4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b5080619037c68742873","publication_date":"2024-01-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8caa144482","original_id":"1ezcqd","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Uninstalled Steam games","summary":"The user's Steam games on their D: drive appeared uninstalled after a restart, though the files remained. They opened a Steam Support ticket about a week ago and have received no response.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1ezcqd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f07286c4b5e28499bfe9","publication_date":"2013-05-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f504dfd616","original_id":"3ym7mf","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Not receiving Steam Guard confirmation emails","summary":"The user cannot receive Steam Guard confirmation emails when trying to log in on a new laptop or other devices, and their Steam support ticket has received no response. They later note it appears to be a Steam-side issue.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/3ym7mf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"52a4fbed9c49197408c4","publication_date":"2015-12-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9c080f078","original_id":"37mgp0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam problems that Steam support wont help with","summary":"The user cannot launch CS:GO due to corrupted update files and says Steam Support has not responded to their ticket after four days. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/37mgp0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"56e651ebbfcd185595ed","publication_date":"2015-05-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0ebcd80f3","original_id":"34y5eh","tier":"B","category":"HACK_THEFT","title":"Please help, not necessarily a physical computer issue (Possibky hacked)","summary":"The user reports suspicious Steam account access from France, a second account password change, and inventory items sold off, with about $100 lost. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/34y5eh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f14ab0dda54bb53d9cc2","publication_date":"2015-05-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b27544eb50","original_id":"e5hsy5","tier":"B","category":"HACK_THEFT","title":"Is my Steam Account hacked?","summary":"The user entered Steam credentials into a phishing site disguised as a Steam login and later changed their password, asking whether the account could still be hacked. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/e5hsy5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"31f10032eb0a284e6f12","publication_date":"2019-12-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-486f725a66","original_id":"1o6xi1k","tier":"B","category":"HACK_THEFT","title":"Accounts getting compromised through f2a","summary":"The user reports multiple accounts, including Steam, being compromised and used to send spam messages to contacts despite 2FA and password changes. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1o6xi1k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ed792032ce797da63e6","publication_date":"2025-10-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f672cd522e","original_id":"sr_237885134","tier":"B","category":"BAN_NO_REASON","title":"[Steam review: Counter-Strike 2] BU KODUMUN OROSPU ÇOCUKLARI BEBN SSG OYNUYORUM DİYE BAN ATIYOR AMK BÖYLE SAÇMA ŞEYMİ OLUR","summary":"User complains in Turkish that they received a 7-day ban in CS2 for playing SSG and that friends queuing with them were also banned. The post contains no quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/profiles/76561198395763146/recommended/730/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9847bc77e1774d020c59","publication_date":"2026-10-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9549a377c6","original_id":"ppc_el9qpvh","tier":"B","category":"RESTORE_REFUSED","title":"Steam support doesn’t restore items used in halloween transmutes, I’ve tried it and they said they don’t restore if it w","summary":"The user says Steam Support does not restore items consumed in Halloween transmutes and that they were told restoration is refused for transmute-consumed items.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/bext0g/_/el9qpvh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89fa30bd6bcd69dce64a","publication_date":"2019-04-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb3851a23f","original_id":"ppc_hasqreh","tier":"B","category":"RESTORE_REFUSED","title":"Are you sure you deleted it and not used for crafting?\nLast I asked, they gave me haunted metal back.\nTho I heard that a","summary":"The poster asks whether an item was deleted rather than used for crafting and mentions that Steam Support previously returned Haunted Metal. They also say they heard Steam Support does not restore items scammed by hacking or deleted items, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/pdbsyz/_/hasqreh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"484ab36c08aa0d81971f","publication_date":"2021-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7fbd98fa89","original_id":"ppc_h3mg151","tier":"B","category":"RESTORE_REFUSED","title":"Check Steam market history. Change password and make sure the Steam Guard is activated on your device and not on any oth","summary":"The post advises checking Steam market history, changing the password, and ensuring Steam Guard is active, and states that Steam Support does not restore items so contacting them won't work. It does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/ob9sbh/_/h3mg151/","source_host":"www.reddit.com","source_status":"public_url","source_group":"310b3a95983073cdc02c","publication_date":"2021-07-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9936f87b57","original_id":"ppc_ipcpn37","tier":"B","category":"HACK_THEFT","title":"Hello let me start from the beginning,so i wanted to buy a 4USD dota 2 item this one : https://dota2.fandom.com/wiki/Pyr","summary":"The user tried to buy a Dota 2 item, paid 2 TF2 keys in advance, and was tricked by a scammer into setting up a pending trade to a friend; the scammer swapped in a fake account and stole all the tradable Dota 2 items. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/x34mlq/_/ipcpn37/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8b163bd1066cfe593ff","publication_date":"2022-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c55cbb2c05","original_id":"ppc_hzkfpvw","tier":"B","category":"RESTORE_REFUSED","title":"But about that other thing you said, steam support doesn't restore items anymore? i find that kinda strange considering","summary":"The user asks whether Steam Support no longer restores items, expressing surprise at that claim. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/t7vyfk/_/hzkfpvw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"60e87a22d0c7d6ec79f8","publication_date":"2022-03-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7cc04cb472","original_id":"ppc_lu5eztr","tier":"B","category":"RESTORE_REFUSED","title":"Steam won’t refund any items lost.\n\nTaken from the Item Restoration Policy:\n\n*Steam Support does not restore items that","summary":"The user reports that Steam will not refund/restore lost items. The post quotes Steam's Item Restoration Policy stating that Steam Support does not restore items that have left accounts for any reason and does not restore lost items.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gdx2n4/_/lu5eztr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e451bc4937f4e38e0785","publication_date":"2024-10-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69adff85d2","original_id":"ppc_mcec5f3","tier":"B","category":"RESTORE_REFUSED","title":"Steam Item Restoration Policy\n\nSteam Support does not restore items that have left accounts for any reason, including tr","summary":"The post copies Steam Support's item restoration policy stating that Steam does not restore items that have left an account for any reason. It does not include an actual quoted reply from Steam Support regarding a specific ticket.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1inniw1/_/mcec5f3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d5fbf5a218598663a38","publication_date":"2025-02-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a687e7acf","original_id":"ppc_pabnqg0","tier":"B","category":"RESTORE_REFUSED","title":"Unless they're CS2 items (which have Trade Protection), once items from any other game are traded away from your account","summary":"The post explains that once items from non-CS2 games are traded away, Steam Support will not help restore them. It cites Steam's Item Restoration Policy stating that Steam Support does not restore items that have left accounts for any reason.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wimv6q/_/pabnqg0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6c4c7df49afee6c43fe4","publication_date":"2026-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb454ccfde","original_id":"ppc_p9u1cp4","tier":"B","category":"RESTORE_REFUSED","title":"It has already been said, but Steam stopped doing manual item recovery a long time ago because the system was abused. If","summary":"The post advises that Steam no longer performs manual item recovery and that stolen Dota 2 items cannot be restored once the trade is completed. It does not include an actual quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wgf292/_/p9u1cp4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1dc79e766a07a94161a1","publication_date":"2026-09-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66fca174cc","original_id":"ppc_p50pmo1","tier":"B","category":"RESTORE_REFUSED","title":"No, Steam Support wouldn't tell you to spend money and they specifically say that they do not return stolen items for an","summary":"The post states that Steam Support does not tell users to spend money and does not return stolen items, citing Valve's Steam Item Restoration Policy. It quotes policy text, not an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vufy51/_/p50pmo1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e19433451ac806c41d7a","publication_date":"2026-08-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-714a94e104","original_id":"pp_fo53wc","tier":"B","category":"HACK_THEFT","title":"Can someone help my friend","summary":"The user's friend tried to lend a knife, but after a failed trade an unexpected second trade appeared and was accepted; the knife disappeared and the friend's account showed unfamiliar aliases. The post cites Valve's item-restoration policy, not an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/fo53wc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a4a61c79ec38a7631b81","publication_date":"2020-03-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e9584b7b4","original_id":"pp_1k22b3n","tier":"B","category":"BAN_NO_REASON","title":"VAC Banned While My Account Was Hacked – 5+ Years Later, Still No Justice","summary":"A user describes how their Steam account was hacked in 2017 and received a VAC ban on Rust. Although Steam Support recovered the account and confirmed unauthorized access, they refused to remove the permanent ban.","quote":"","source_url":"https://www.reddit.com/r/u_Rare-Fix9945/comments/1k22b3n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7321a07569154645ea1d","publication_date":"2025-04-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d384f2b48","original_id":"ppc_c2f8v3l","tier":"B","category":"RESTORE_REFUSED","title":"That's ridiculous.  Steam has its faults.  It doesn't let me play in offline mode because I don't save my credentials.","summary":"User complains that Steam support is a joke and mentions difficulty restoring an account tied to a non-existent email, while warning a ban could lose a library worth hundreds or thousands of dollars. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/jtqcc/_/c2f8v3l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f77f4b1dd9ec666e5838","publication_date":"2011-08-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03de0209bf","original_id":"ppc_c12x2ft","tier":"B","category":"HACK_THEFT","title":"steam will restore anything lost to you they just restore a backup of your stuff all good\n\ni had mine hacked before as w","summary":"The user says Steam restores lost items from a backup and that Steam Support was fast and helpful after their account was hacked. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/du2ls/_/c12x2ft/","source_host":"www.reddit.com","source_status":"public_url","source_group":"43b03211b7a969f9453b","publication_date":"2010-10-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3e2ea6492","original_id":"ppc_eq9rfhx","tier":"B","category":"RESTORE_REFUSED","title":"The only game I felt bad about going f2p was tf2. I got 1 fucking chest badge for having bought it and customer support","summary":"A user recounts that Steam Support refused to restore their items after they were hacked and threatened to block future account recovery if it happened again.","quote":"","source_url":"https://www.reddit.com/r/destiny2/comments/bxla1p/_/eq9rfhx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"277bfa7c03f8987be5b3","publication_date":"2019-06-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3bfc08fc74","original_id":"pp_18hq265","tier":"B","category":"RESTORE_REFUSED","title":"Can someone explain this to me?","summary":"The user's son cannot access Ubisoft games purchased on Steam because Ubisoft says they were tied to a deleted account. Ubisoft Support refused to recover The Crew 2, and the user says Steam only directed them to Ubisoft.","quote":"","source_url":"https://www.reddit.com/r/ubisoft/comments/18hq265/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d6431446753d005e28ef","publication_date":"2023-12-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7282e3644c","original_id":"pp_18b7s2w","tier":"B","category":"HACK_THEFT","title":"6000+ hour lost ark account was stolen","summary":"The user fell for a false report scam and is worried their Lost Ark account may be compromised or stolen. They ask whether Steam Support can restore the account to its prior state, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/lostarkgame/comments/18b7s2w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cc885154dab5031bd3dd","publication_date":"2023-12-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98d79f2434","original_id":"pp_1848ofk","tier":"B","category":"HACK_THEFT","title":"scammed by Ultimate_choices","summary":"User bought a $100 Steam gift card from G2A seller Ultimate_choices, but the code was already redeemed. The seller claimed the code was valid and asked the user to contact Steam Support for proof; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/G2A_Help/comments/1848ofk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"11bea5b4a4acf678f5e6","publication_date":"2023-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b6965818f","original_id":"pp_181ng67","tier":"B","category":"HACK_THEFT","title":"Account hijack","summary":"The user says their Steam account was hacked and hijacked, and they submitted a support ticket to try to restore it. They ask how likely it is that they will get the account back; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/181ng67/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16dd8ae44a10cd255679","publication_date":"2023-11-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01b140719c","original_id":"ppc_mmcm49x","tier":"B","category":"RESTORE_REFUSED","title":"Yes — I regained full control of my Steam account shortly after the hijack.\n\nThe issue is that during the time it was co","summary":"The user recovered their hijacked Steam account after a fraudulent trade was executed, but Steam Support refused to restore the stolen $3000 worth of skins.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1jvi419/_/mmcm49x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e5f404655b2179a66b91","publication_date":"2025-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0660494f40","original_id":"pp_1puirnw","tier":"B","category":"BAN_NO_REASON","title":"VAC Ban on Hijacked Account – Steam Support ignored my immediate breach reports","summary":"The user is describing a situation where their account was hijacked, Steam Support ignored their early breach reports, and the hijacker received a VAC ban in CSGO. The user's subsequent appeals and GDPR citations were dismissed with automated responses and eventual stonewalling.","quote":"","source_url":"https://www.reddit.com/r/counterstrike2/comments/1puirnw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8750ec3aff124e8d313","publication_date":"2025-12-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4430028e36","original_id":"pp_1otzu95","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"compromised account","summary":"A user complains on a public forum that their account was compromised and Steam Support has closed their tickets twice without providing help.","quote":"","source_url":"https://www.reddit.com/r/RockstarGames/comments/1otzu95/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d20eebbb75290d2f365a","publication_date":"2025-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb45b8ba74","original_id":"pp_176zeun","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I got \"temporarily\" for almost two months and got no asnwers from the ancient Gods :(","summary":"A user complains that their account was temporarily banned for nearly two months and Steam Support has ignored their tickets for 6 weeks without providing an answer or unbanning the account.","quote":"","source_url":"https://www.reddit.com/r/MortalKombat/comments/176zeun/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0fc6dd1b3568b5fdb70e","publication_date":"2023-10-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-307749cd14","original_id":"pp_15kiaqp","tier":"B","category":"RECOVERY_HIJACK","title":"Cannot access my account","summary":"A user describes their experience trying to recover their Steam account after a PC factory reset. They provided email verification, credit card details, billing address, and email receipts, but Steam Support rejected the proof, asked for a CD key, and ultimately closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/15kiaqp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5416e9b5188af9b6b7f1","publication_date":"2023-08-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8071c8d2b3","original_id":"pp_15jkavz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support is broken to the bone","summary":"A user complains that their Steam account received a long-term community ban until 2038 and that their support ticket was closed within minutes without a proper response. They suspect the community ban prevents them from properly using Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/15jkavz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3bbda75e82dab6245976","publication_date":"2023-08-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-956ba8a131","original_id":"pp_awd9fm","tier":"B","category":"RECOVERY_HIJACK","title":"Hacked Account - Tech Support won't do anything","summary":"A Steam user describes having their account compromised via email access, resulting in changed credentials and added authenticators. They state that Steam Support closed initial tickets, and although a later agent removed the authenticator and phone number, they left the hacker's email address and provided a non-working password.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/awd9fm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17ca6c945b98b57b1c3a","publication_date":"2019-03-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-079a83a3be","original_id":"pp_1wi4c90","tier":"B","category":"BAN_NO_REASON","title":"Permanently banned for \"Platform Abuse\" — zero specifics given, appeal closed after 3 tickets","summary":"A user describes receiving a permanent ban for platform abuse with no specific reason provided, and states that their support tickets were closed with copy-pasted template responses.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1wi4c90/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ccab837585e749890ca5","publication_date":"2026-09-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de4ce92030","original_id":"pp_1vrnkhk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My steam support tickets wont respond to me and keep closing on their own","summary":"A Reddit user states that their Steam support tickets are being automatically closed without resolution or are ignored, preventing them from recovering their locked account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vrnkhk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f88e12e466ea3700a17","publication_date":"2026-08-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-117ca1ff01","original_id":"ppc_dcw6xsk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Q] My support ticket shows \"This help request has been closed\". My Acc got hacked and i want to send Steam the evidence","summary":"A user describes that their Steam support tickets regarding a hacked account were automatically closed without an answer.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5pok9n/_/dcw6xsk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2bc57b2e55869539cc66","publication_date":"2017-01-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d7ad1b045","original_id":"ppc_d9hixyg","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I played no mans sky for about one hour shortly after it came out. I was using big picture mode for the controller suppo","summary":"The user says Steam incorrectly counted about 30 hours of No Man's Sky playtime after closing the game but leaving Big Picture Mode open, and that achievements show they did not actually play that long. After four tickets, they claim Steam Support ignored the evidence and only copy-pasted responses based on playtime.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5ac44m/_/d9hixyg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"91d45e1098174a067cf9","publication_date":"2016-11-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42ec346990","original_id":"ppc_d9cg5no","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I played no mans sky for about one hour shortly after it came out. I was using big picture mode for the controller suppo","summary":"User says Steam recorded about 30 hours for No Man's Sky despite only playing briefly, and four support tickets were allegedly handled with copy-paste/refusals without checking achievements. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/594eg3/_/d9cg5no/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b777c75dc728720eebc9","publication_date":"2016-10-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6779f9934","original_id":"ppc_d0kyizs","tier":"B","category":"BAN_NO_REASON","title":"That is the literal reason why my account was banned.  I mistyped my debit card which caused a billing error.  For billi","summary":"The user describes having their account banned due to a billing error after mistyping their debit card information. Customer support allegedly refused to discuss the reason and closed their tickets.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/48jj3w/_/d0kyizs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"62c0d7c80595bfdfed9b","publication_date":"2016-03-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee8580bd69","original_id":"ppc_cwajyub","tier":"B","category":"RESTORE_REFUSED","title":"Back on October 5, my account was hijacked by an anonymous user through a keylogger that I thought I had gotten rid of f","summary":"A user describes how their account was hijacked via a keylogger on October 5, resulting in stolen skins. They state that Steam Support refused to restore the items due to it being a second offense and delayed taking action against the scammer's account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3pcks7/_/cwajyub/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72770bf7a12ca30b06d6","publication_date":"2015-10-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1e9ba6310","original_id":"ppc_cuw2rf6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Question]: Please someone help me with steam support. My items in dota2 got hijacked at july 2015 and steam support ask","summary":"A user is asking for help regarding hijacked Dota 2 items from July 2015, stating that Steam Support stopped responding for three months after the user provided trade screenshots. The user shares their support ticket number 8612-WTDC-8320.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3jyvrg/_/cuw2rf6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac5b9152f4fc0faf523e","publication_date":"2015-09-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d5dea9f2a","original_id":"ppc_cuik53m","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Question]: Please someone help me with steam support. My items in dota2 got hijacked and steam support asked me for scr","summary":"A user is asking for help after their Dota 2 items were hijacked and Steam Support has ignored their ticket (8612-WTDC-8320) for a month despite providing requested screenshots.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3i748p/_/cuik53m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3ff6c0947187455450ed","publication_date":"2015-08-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-074f1959e8","original_id":"ppc_ctvrfh1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Unfortunate to see yet another one of his many victims. A simple google search reveals plenty of them.\n\nI still have got","summary":"A user complains on a public forum that Steam Support has ignored their support ticket and that they received no response after writing to Gabe Newell. They also discuss community downvotes and allege that a reported user unfairly banned them for abusing the report system.","quote":"","source_url":"https://www.reddit.com/r/KotakuInAction/comments/3ayk9m/_/ctvrfh1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6a8d0237c543ad37d8ce","publication_date":"2015-08-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fba9572e9c","original_id":"ppc_cth9jd0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Question]: Is steam support ignoring me?\n16 days ago my account was hijacked with the exploit, with no way of getting i","summary":"A user asks whether Steam Support is ignoring them after 16 days without a reply to their hijacked account ticket, despite submitting proof of purchase and locking the account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3apgld/_/cth9jd0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"803998a023dc5c5e7d7b","publication_date":"2015-07-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7480a54764","original_id":"pp_17nlr7k","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I have received an alert that someone may have accessed my account","summary":"A user complains that their account has been blocked for over four days and that Steam Support keeps closing their submitted tickets within minutes without offering any solutions.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/17nlr7k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9dbd81f103aa04f28d4","publication_date":"2023-11-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-550fd66d30","original_id":"pp_39cuyz","tier":"B","category":"RESTORE_REFUSED","title":"Steam support is giving me a very hard time","summary":"A user complains that after recovering their hacked 11-year-old Steam account, Steam Support refused to remove a VAC ban acquired during the hijack or restore approximately $150 worth of lost skins.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/39cuyz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9eaa5030261c7795ea5","publication_date":"2015-06-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27c36737bf","original_id":"pp_1i6kba5","tier":"B","category":"BAN_NO_REASON","title":"Stolen steam","summary":"The user writes a message to Steam Support explaining that their account received a community ban despite having 2-factor authentication enabled, rendering their connected Faceit account useless. They are appealing for an exception or a reduction in restrictions.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1i6kba5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1530fa344a6333b01d5c","publication_date":"2025-01-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a392eb959b","original_id":"ppc_deu97jr","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I'm not signed up for two factor authentication via mobile. That wouldn't work anyway since I no longer have access to t","summary":"The user recounts receiving canned responses from Steam Support when trying to resolve an issue with two-factor authentication and phone number access, leading them to drop the matter out of fear of losing their account containing nearly a thousand games.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5xt3c9/_/deu97jr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f70668dd583545a14082","publication_date":"2017-03-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3df45cbf40","original_id":"ppc_d8f325q","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I'm going to gog for anything not steam exclusive from here on out. They have no empathy or humanity there. Request a su","summary":"The user recounts their frustrating experience trying to get a refund from Steam Support, describing canned responses, ticket merging, and being ignored by agents. They ultimately gave up, spent over $1000 in the past year, and decided to stop using the platform.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/55y8ic/_/d8f325q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dababb579137950371b3","publication_date":"2016-10-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf8d84bc7b","original_id":"pp_15bqejf","tier":"B","category":"HACK_THEFT","title":"There is no email in ba sing se, help caught in support loop","summary":"The user cannot log in and account recovery says no account is registered to their email, despite having purchase and support emails for that address. They suspect their account was hacked and the email changed after a Singapore login attempt, and they were stuck in a Steam Support loop before eventually submitting ownership proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/15bqejf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e96220790d5a44c233e3","publication_date":"2023-07-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d87f3653b5","original_id":"ppc_diyt5hm","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Their fucking support is useless. I got hacked by some asshat in Russia and when I went to their support about it they d","summary":"A user complains that their account was hacked by someone in Russia, but they managed to regain control via email. They state that Steam Support never responded to their ticket and was completely useless.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/6heswv/_/diyt5hm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d07e6dccfac2e5986afc","publication_date":"2017-06-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2396bdc99","original_id":"ppc_k044npr","tier":"B","category":"RESTORE_REFUSED","title":"Following up on my last comment. I received a canned response from support letting me know they were still processing th","summary":"A user describes receiving canned responses from Steam Support regarding a cutoff period issue, and mentions that support is now asking for their Steam ID to review the screenshots they provided.","quote":"","source_url":"https://www.reddit.com/r/PlayWayfinder/comments/166nwq2/_/k044npr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"76aaa1d8444deef0ef77","publication_date":"2023-09-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d87f4d9ea","original_id":"ppc_co5e0v3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Little do you know I only just received a reply from support a few hours ago and it was pretty much a canned response. E","summary":"A user describes receiving a canned response from Steam Support after waiting about two weeks, stating that support only assists with technical issues.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2u296z/_/co5e0v3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1e1306c6e62fca8641b0","publication_date":"2015-01-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5fdef7d89f","original_id":"ppc_ckm6s21","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"This. My account got locked due to an attempted hijacking more than a week ago. Sent in a support ticket to get it unloc","summary":"A user complains that their account has been locked for over a week due to an attempted hijacking, and Steam Support responded with the wrong canned reply, leaving ~£1000 of CS:GO items inaccessible.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2gqkov/_/ckm6s21/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e9aef7880f91e13537b","publication_date":"2014-09-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68e1ecff30","original_id":"ppc_jph6u4m","tier":"B","category":"RECOVERY_HIJACK","title":"I’m really at a loss for trying to recover my account.\n\nHaven’t used the account in about 4 year. Still have the email b","summary":"A user describes their struggle to recover an inactive Steam account after 4 years, noting that Steam Support rejected their Humble Bundle keys and old PayPal receipts as insufficient proof of ownership, demanding 2012 purchase details instead.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/13xeiqd/_/jph6u4m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2182c9c7e08c35861624","publication_date":"2023-06-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed9eee7bc6","original_id":"ppc_iwpc28u","tier":"B","category":"RECOVERY_HIJACK","title":"May not fit here, but I don't know where else to go and I need direct help.  \n\n\nThere's a new type of scam/hack going ar","summary":"A user describes having their Steam account hijacked via a social engineering scam impersonating a Steam moderator, resulting in changes to their email, phone number, and password. They express panic over financial information stored on the account and frustration with Steam Support's automated help loops and slow response times.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/yj5nzj/_/iwpc28u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3fc43fd1a0b2b5e28598","publication_date":"2022-11-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e024490b7","original_id":"ppc_cvjr9g0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Question My account was stolen. Been 3 weeks no response from Steam Support.\nMy account was hacked on Sunday September 6","summary":"A user complains that their account was hacked on September 6, 2015, resulting in stolen CS:GO items and a game ban, and that they have received no response from Steam Support for 3 weeks.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3mp1kv/_/cvjr9g0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89e8d07ecbc3bc4ed514","publication_date":"2015-09-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f864bba61","original_id":"ppc_cvdmzdn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Someone stole my account over 2 weeks ago, as soon as I realized I don't have access to my account anymore, I locked my","summary":"The user's Steam account was stolen, they locked it after a Valve security email, and they submitted a detailed support ticket with proof of ownership. Over two weeks later, Steam Support had not responded or provided any feedback.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3lsu32/_/cvdmzdn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"114565d2a911bbd48775","publication_date":"2015-09-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-271b9061db","original_id":"ppc_cuwu5r1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I don't man I've had my account locked for security reasons just like many others in this thread but its been locked for","summary":"A user complains that their account has been locked for security reasons for over two weeks with no response from Steam Support, despite providing over $500 in transaction proof and historical account details.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3jrlo4/_/cuwu5r1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"572c7cf09dc1dda5156f","publication_date":"2015-09-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c94ca509e","original_id":"ppc_ctvg5oa","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I've lost my account and I'm not sure if i have just forgot my account password or if i was brute force hacked but regar","summary":"The user lost access to their account and the associated email, and is complaining that Steam Support has not responded to multiple tickets over the past few weeks despite providing proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3fm5qn/_/ctvg5oa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"60103846064bc4058cf3","publication_date":"2015-08-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05a7a323e8","original_id":"ppc_ctryl1g","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hate to break it to you but my account was hacked over two weeks ago. Sent a steam support request with all proper proof","summary":"The user says their Steam account was hacked over two weeks ago and they submitted a support request with proof of ownership and billing information, but Steam Support has still not responded.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3ftuhk/_/ctryl1g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3d4265836d540cc05127","publication_date":"2015-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6eb20647b5","original_id":"ppc_ctk78l1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"**[Question]** Hey fellow Redditor's. Today I'm looking for some advice as to what to do, as my Steam account was appare","summary":"A Reddit user is asking for advice because their Steam account was hijacked and their support ticket has been unanswered for fourteen days. They are unsure whether to keep waiting, bump the ticket, or open a new one.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3apgld/_/ctk78l1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"01f8608afd32960fbe91","publication_date":"2015-07-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c84acd361","original_id":"ppc_crp1v8w","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Question] I put parental controls on my account but when I attempted to use my PIN to unlock it, it claimed my PIN was","summary":"A user is asking for advice after experiencing an issue with Steam parental controls, a failed PIN recovery email, and a three-week wait with no response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3776dl/_/crp1v8w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"82b618fbc8efa559c166","publication_date":"2015-05-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3193543271","original_id":"ppc_npk8u71","tier":"B","category":"RESTORE_REFUSED","title":"I don't know. They were completely useless in my case, money was stolen from my steam account and even though it was sto","summary":"A user recounts how Steam Support refused to refund stolen funds or reverse item sales between accounts, and claims support incorrectly accused them of being hacked months prior.","quote":"","source_url":"https://www.reddit.com/r/explainitpeter/comments/1p02z4k/_/npk8u71/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee2276dd31ead2cf9644","publication_date":"2025-11-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5e1a5b0e7","original_id":"ppc_mk9jx9z","tier":"B","category":"HACK_THEFT","title":"Can someone explain to me, please, how do I contact support or make a support ticket? My son's account got hacked and I","summary":"The user's son's Steam account was hacked, and the parent is asking how to contact Steam Support because the support page keeps redirecting to the landing page. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1j0xxxf/_/mk9jx9z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea010e26013a7cf08bf8","publication_date":"2025-03-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27345e11a6","original_id":"ppc_mc04f4g","tier":"B","category":"RESTORE_REFUSED","title":"Steam support is utterly useless\n\nGot hacked a year ago, somebody spent my whole steam economy on the market to buy dota","summary":"A user complains that their account was hacked a year ago and their Steam wallet funds were used to buy Dota 2 skins on the market. They state that Steam Support refused to help and simply replied with a canned refusal.","quote":"","source_url":"https://www.reddit.com/r/SipsTea/comments/1ilrzub/_/mc04f4g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aabfa1e5665accb63b49","publication_date":"2025-02-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1a8705615","original_id":"ppc_dboldk6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I use to send them an email with several screenshots and the person his steam profile to their support.  \n\nAutomated res","summary":"A user describes their experience reporting a bad actor to Steam Support, receiving only an automated response and no human answer after four weeks, leading them to give up.","quote":"","source_url":"https://www.reddit.com/r/deadbydaylight/comments/5kki19/_/dboldk6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3d3ec6e6c26216100c6f","publication_date":"2016-12-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fabc6cdd94","original_id":"ppc_ngcexxe","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support closed my ticket when I demmanded an explanation and asked them how do they plan to compensate me for the","summary":"The user recounts that Steam Support closed their ticket without compensation after they demanded an explanation for losses they attribute to Steam's mistake.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1npu8c2/_/ngcexxe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e413abc33bcd09fd50db","publication_date":"2025-09-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e722b97aca","original_id":"ppc_n8wdkda","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"In reference to your last sentence, I disagree. I have a 21 year old account with nearly 1500 games (over $20,000 spent","summary":"A user describes how Steam Support closed their ticket and refused to help with a misprinted $50 Steam gift card, despite the user having an old account with many games and high spending.","quote":"","source_url":"https://www.reddit.com/r/LegionGo/comments/1mpovfa/_/n8wdkda/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7edcf650921393c6517e","publication_date":"2025-08-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e14931151","original_id":"ppc_n67uloe","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"there is no way direct way to contact steam, you gotta do it through steam support, there i tried but they ignored my ti","summary":"The user states that there is no direct way to contact Steam except through support, and that their ticket was ignored and closed without help, leaving their items gone.","quote":"","source_url":"https://www.reddit.com/r/Indiangamers/comments/1me82pe/_/n67uloe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd7c3ec72eb6c0f9ec32","publication_date":"2025-07-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e3e05df9d","original_id":"ppc_n1se9eg","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hi, I hope someone can help me or at least give advice.\n\nI was scammed on July 6, 2025 via a fake trade confirmation usi","summary":"A user describes losing Sport Gloves worth approximately $1500 USD on July 6, 2025, via a fake trade confirmation using a spoofed API. They report that Steam Support automatically closed their ticket without a human response, and they are seeking advice from the community.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1loyote/_/n1se9eg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c6c39f4829a63789f8e","publication_date":"2025-07-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43ee6f6475","original_id":"ppc_mzzye8n","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Ok so, I rarely refund my games not to mention contact steam for support. But today I contacted them for 2 refunds, one","summary":"The user requested refunds for two games and reported that both support tickets were closed within minutes without any response. Steam Support did not provide a quoted reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1l0m8ol/_/mzzye8n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"839dd1849a3527e3a638","publication_date":"2025-06-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0eb1ca167","original_id":"ppc_mwd2rok","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I think your mileage may vary. My account was breached without me knowing for months. I reached out to Steam support tel","summary":"A Steam user describes how their account was breached for months, an unauthorized authenticator was added without their knowledge, and Steam Support refused to disclose phone number details citing privacy policy before closing the ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l4xly5/_/mwd2rok/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66b8138f6fff93a02e2d","publication_date":"2025-06-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-adfc63674c","original_id":"ppc_mu2ueui","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Honestly I think they’re pretty terrible. My tickets always get closed with zero information or resolution. I barely sen","summary":"The user complains that Steam Support is terrible, stating that their tickets always get closed with zero information or resolution despite spending a lot of money over the years.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1kmgofn/_/mu2ueui/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e87054ae73dd9a34f626","publication_date":"2025-05-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a548c189a","original_id":"ppc_msxq3k0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Also I’d like to add that when I first got the ban I tried to open a support ticket and then another one and each time t","summary":"The user describes experiencing community bans and having multiple support tickets automatically closed within 15 minutes, which they later linked to unauthorized access on their account before resetting trusted devices.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1kpe5kt/_/msxq3k0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7240527246fe623e35c0","publication_date":"2025-05-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf814852bf","original_id":"ppc_errh53z","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Nope, still banned. I sent several messages to Steam Support which received automated messages, then my ticket was close","summary":"A user describes how their support tickets were closed with automated messages and no further replies allowed after being banned, leading them to create a new account.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/bq58my/_/errh53z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef2ef17550cd965a69ef","publication_date":"2019-06-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63ca366e8a","original_id":"ppc_ee2ilpo","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I cannot login in to my steam account anymore due to be being locked out of mobile authentication (I have tried to make","summary":"The user states they cannot log into their Steam account due to mobile authentication issues and a possible hack, and complains that their support tickets keep getting closed without reason.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/abe1vx/_/ee2ilpo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e43646bdc98a89ce327c","publication_date":"2019-01-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7fa734b146","original_id":"ppc_e6uqnwa","tier":"B","category":"RECOVERY_HIJACK","title":"yesterday i received an email saying my account was locked by the 'owner'. puzzled by this i go to the client and i am a","summary":"A user recounts how their 10-year-old account with over 300 games was locked. Steam Support refused to accept alternative proofs of ownership like PayPal IDs and phone numbers, demanding an original 10-year-old CD key scan instead, and ultimately closed the ticket without helping.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/9bzmar/_/e6uqnwa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c20166beaadccc45fd4","publication_date":"2018-09-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ef9e0e930","original_id":"ppc_dx4g4oy","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My account was stolen on Saturday, 7th April. The hacker apparently changed everything - the name, email, phone (I had p","summary":"The user's Steam account was stolen on April 7th, with the hacker changing account credentials including email and phone. The user submitted support tickets with account details, but found that Steam Support closed the requests without providing any response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/88nnns/_/dx4g4oy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d95bff72f2b7b244d83b","publication_date":"2018-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d38bab78e1","original_id":"pp_h9z53","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Does anyone know of any way to contact an actual human being who works for Steam/Valve support? I can't access my Steam account in Windows, and after 3 emails explaining my exact problem, they have se","summary":"A user is frustrated because they are not receiving Steam Guard access codes after changing their email address, and they only receive generic, unhelpful responses from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/h9z53/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb3e90da2c6c980c52ad","publication_date":"2011-05-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b072cf314","original_id":"pp_3j4ip2","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Oh my god I had no idea just how bad Steam Support was.","summary":"The user complains that Steam Support is extremely slow in responding to their account hijacking ticket submitted a week ago, while contrasting it positively with Rockstar's faster support service.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/3j4ip2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"577af4bbe7c9378efa16","publication_date":"2015-08-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c855aefcd","original_id":"ppc_ho7orer","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"See my account got hacked as well on September 4th i sented them email and did exactly what you did back then they respo","summary":"A user describes how their account was hacked on September 4th and they submitted proof of purchase to Steam Support as requested, but received no further responses across multiple follow-ups, eventually leading them to abandon their email and create a new account.","quote":"","source_url":"https://www.reddit.com/r/IndianGaming/comments/ouhram/_/ho7orer/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a6bb9630ca26180eb40","publication_date":"2021-12-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e32438e1a9","original_id":"pp_32khfc","tier":"B","category":"BAN_NO_REASON","title":"test","summary":"A user complains on Reddit about receiving a trade ban from Steam and criticizes Steam Customer Service, detailing their high spending, playtime, and community contributions.","quote":"","source_url":"https://www.reddit.com/r/crlxzzztest/comments/32khfc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77c0b1f9ada56f58feb3","publication_date":"2015-04-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e2212ec79","original_id":"ppc_c9un1np","tier":"B","category":"HACK_THEFT","title":"I lost my account with Batman arkham city on it\n\nThey won't let me play my SF4:AE it keeps asking for a cd key although","summary":"User says they lost their Steam account containing Batman Arkham City and that SF4:AE keeps asking for a CD key even though it was already added. They state Steam Support could not help because the game is registered to GFWL.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/1dwjne/_/c9un1np/","source_host":"www.reddit.com","source_status":"public_url","source_group":"86e0e94d83c26a0ace92","publication_date":"2013-05-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0bcd420031","original_id":"ppc_c7zc95z","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I think Steam itself is great but I've found Steam Support to be a joke at best.\n\n1st response, didn't answer my enquiry","summary":"The user recounts their poor experience with Steam Support, stating that they received unhelpful automated form replies and answers to completely unrelated questions across three responses before giving up.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/16tz4u/_/c7zc95z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"290898996cd79f5de3fa","publication_date":"2013-01-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa0b330ed2","original_id":"ppc_cpbzd00","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Continued.... \n\n12 Message by you on Wed, 4th Mar 2015 14:13\n\nThe worst customer service ever!!! Let me tell ya, I have","summary":"The user expresses extreme frustration with Steam Support in a support ticket reply, complaining about slow response times, generic automated messages, the lack of phone support, and poor customer service overall.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2yqfs8/_/cpbzd00/","source_host":"www.reddit.com","source_status":"public_url","source_group":"801c8186bc5994345186","publication_date":"2015-03-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a7ec9c298","original_id":"ppc_comliw6","tier":"B","category":"BAN_NO_REASON","title":"And you seriously want Reddit to tell you why you've been VAC banned on multiple accounts from CSGO on Steam? Um...I ass","summary":"A commenter tells the poster that Reddit cannot explain their multiple CS:GO VAC bans and that Steam Support will not help beyond a copy-paste reply. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2vzpvy/_/comliw6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e4fa5e844f43791cd3c","publication_date":"2015-02-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98524c93e1","original_id":"pp_1kguds5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"🚨 Steam Security Disaster – Please Be Cautious! 🚨\nSteam Support, why haven't you sent a single notification while malicious individuals have been roaming around my account since April 1st? My items ar","summary":"A Steam user reports that 188 CS:GO items worth over $500 were stolen after their account was compromised starting April 1st. The user complains that Steam Support failed to send notifications and closed their support ticket without resolving the issue.","quote":"","source_url":"https://www.reddit.com/r/u_steryslove/comments/1kguds5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b460535fff53b9388e9","publication_date":"2025-05-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-372a9140ad","original_id":"ppc_mmcl90f","tier":"B","category":"RESTORE_REFUSED","title":"I’ve never denied that I made a mistake. I confirmed the trade while my account was compromised — that’s on me.\n\nBut Ste","summary":"A user discusses a compromised account where a trade was manipulated during a hijack. The user states that Steam Support confirmed the hijack details but still refused to assist, maintaining a policy of never restoring items.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1jvi419/_/mmcl90f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca6c21a709bd31324b79","publication_date":"2025-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78745fdb23","original_id":"ppc_olqbwbo","tier":"B","category":"API_KEY_THEFT","title":"It is a scam, your account is compromised. Do not click the Steam Rules hyperlink.\n\nYou may have logged into a phishing","summary":"The post advises a compromised user that a phishing site may have set an API key, instructs them to remove it and secure the account, and notes that Valve does not recover scammed or stolen items under its policy.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1tcseix/_/olqbwbo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aaba460a0bbbe76e17c1","publication_date":"2026-05-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82d538d141","original_id":"pp_2repp1","tier":"B","category":"HACK_THEFT","title":"Steam Support","summary":"The user's Steam account was hacked and CS:GO skins/trading cards were traded away; later Steam restricted the account after an alert. The user sent proof of ownership and received no response for over three days, while an earlier ticket reportedly gave a list of steps but is not quoted verbatim.","quote":"","source_url":"https://www.reddit.com/r/steamcomplaints/comments/2repp1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fdbef14f3bba6ab25549","publication_date":"2015-01-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-59977046e5","original_id":"pp_1oe3whz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account recovery","summary":"The user's Steam account was hijacked three days ago; they submitted a ticket with all available information but Steam Support has not replied or taken action.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1oe3whz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dcb9d50a1a2e1feb4c9a","publication_date":"2025-10-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e7c5373ac","original_id":"ppc_lds4646","tier":"B","category":"RECOVERY_HIJACK","title":"Hey! I’d appreciate any help on this:\n\nI finally fell for those phishing sites and used my steam login into cs.maneyi (f","summary":"The user fell for a phishing site mimicking cs.money and entered their Steam credentials. Although they secured their account and changed their password, they became locked out due to too many login attempts, deactivated their Steam Guard authenticator, and are unable to reach Steam Support to resolve the issue.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1dsq6qv/_/lds4646/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de10fec6c1781613b260","publication_date":"2024-07-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dcb68fcb16","original_id":"ppc_cvdw9se","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Question]: Steam Support not reply nearly 2 months!\n\nMy Steam's email account got hijacked on August 6 (I'll talk about","summary":"The user's Steam-linked email account was hijacked, and they contacted Steam Support the same day after securing the account. Steam Support has still not responded after nearly two months, and the listed proof-of-ownership methods do not work for them.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3lsu32/_/cvdw9se/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1a18209ab2af03c026d5","publication_date":"2015-09-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b258aa74ab","original_id":"ppc_cv8vfaf","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Dear favorite Steam support ! ) ) )\nPlease solve my question , I was broke and I vostanovil all , but it turned out that","summary":"A user is appealing to Steam Support, stating that their account was locked two months ago and their support tickets are being ignored without any response. They plead for help to recover their account, mentioning ticket number 9663-WOZX-0412.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3kwlw3/_/cv8vfaf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"80b5532607880203de5d","publication_date":"2015-09-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea5efb3738","original_id":"pp_1uu0ijq","tier":"B","category":"HACK_THEFT","title":"My Steam account from 2009 was hacked and I feel so insanely violated.","summary":"A user describes discovering that their 2009 Steam account was accessed from another location while they were away, resulting in a Steam Cloud error and unauthorized CS2 matches played. They secured their account and submitted a support ticket, but the text cuts off before detailing Steam Support's response.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1uu0ijq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98a7098490ec105e963a","publication_date":"2026-07-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db5d63d3c0","original_id":"ppc_czt7q4i","tier":"B","category":"RECOVERY_HIJACK","title":"[Question] In December, my friend's email got hacked, after which their Steam account was next. My friend got control ba","summary":"A user describes how their friend's email and Steam account were hacked in December, with the hacker changing credentials and region. The friend recovered the email but lacks receipts due to deletion, and Steam Support has refused the provided retail activation keys as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/44qtg1/_/czt7q4i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5579bfc7668f38b59362","publication_date":"2016-02-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-166e981768","original_id":"ppc_cw769jr","tier":"B","category":"HACK_THEFT","title":"Yes, it does seem that Steam cares about Steam hijacking (assuming you can get through Steam support in one piece). How","summary":"A user asks about a friend's Steam account being hijacked and gives account-security/recovery advice. No Steam Support reply is quoted; the post only links to Steam Support articles.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3pks57/_/cw769jr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72da2668a7bc2d5a7d7c","publication_date":"2015-10-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a140aa6e64","original_id":"pp_18lv36i","tier":"B","category":"RECOVERY_HIJACK","title":"Account hacked","summary":"A user describes having their Steam account hacked and email/password changed. They locked the account and contacted Steam Support, who requested a CD key from before 2015 to verify ownership, which the user cannot provide.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/18lv36i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ac5a8f01d892710b68c","publication_date":"2023-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-284586886b","original_id":"ppc_ead7fjx","tier":"B","category":"HACK_THEFT","title":"Today I was playing VT2 with a guy and he later sent me a friend request and then sent a link to watch his stream. The m","summary":"User's Steam account was hijacked after clicking a malicious stream link, with password and email changed. Steam Support requested proof of ownership, but the user now gets access denied when trying to reach help.steampowered.com; no direct support quote is included.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/9t5jvg/_/ead7fjx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d16552d612c5b886fa4c","publication_date":"2018-11-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f09876d616","original_id":"pp_3y6y6k","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Steam support is disgrace to us all and our glorious PC Master Race","summary":"A user describes how their account was stolen and recovered by a hacker who added a phone authenticator, and complains that Steam Support mistakenly disabled the authenticator without resetting the password while handling their ticket.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3y6y6k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6b3612cb859b8c13862a","publication_date":"2015-12-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a6c11c437","original_id":"pp_1jco9ex","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Denies Me Access to My Account Despite Providing Clear Evidence! What's Going On?","summary":"The user forgot the password to an old Steam account and provided PayPal transactions, invoices, old emails, and a game list as proof of ownership, but Steam Support refused access unless they supplied a pre-2011 CD key. The post paraphrases the support outcome but does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jco9ex/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b9719f4d913eb531139","publication_date":"2025-03-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c89af4e3aa","original_id":"ppc_cviij7i","tier":"B","category":"HACK_THEFT","title":"Question: I have opened a steam ticket August 21st suspecting my account was being hijacked because I received a change","summary":"The user suspected an account hijack, later had Steam wallet money and a CS:GO skin worth about $5 stolen, and then found the account blocked by Steam Support pending proof of ownership. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3mp1kv/_/cviij7i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6323deba8c68e10ec3bc","publication_date":"2015-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13e56b9065","original_id":"pp_196atvx","tier":"B","category":"RESTORE_REFUSED","title":"everything stolen from my character","summary":"A user describes having their account compromised by a Chinese hacker who sold their high-value gems on the auction house. They state that Steam Support responded like robots and refused to take any action or help recover the items.","quote":"","source_url":"https://www.reddit.com/r/lostarkgame/comments/196atvx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7daba15c4a915c55e37","publication_date":"2024-01-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2e4c7dc22","original_id":"ppc_ns02ewz","tier":"B","category":"RESTORE_REFUSED","title":"Here to seek help, I got hacked a few days back, and through steam support's help, I got my account back. \n\nHowever, the","summary":"The user recounts recovering their account with Steam Support's help after being hacked, but notes that support refused to restore deleted or stolen Dota 2 items, citing their policy against duplicating items.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1pbayol/_/ns02ewz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1da23e934d45a48c26f1","publication_date":"2025-12-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3254eb0c42","original_id":"ppc_mld9dfl","tier":"B","category":"RESTORE_REFUSED","title":"I hope someone is having this positive of an experience with steam support... I sure fucking didn't. \n\nMy account got ha","summary":"The user describes having their account hacked, resulting in the loss of about $120 USD from their wallet and hundreds of dollars in marketable items via community market trades. They state that Steam Support refused to refund the money or roll back the trades, and declined to take action against the hacker's account without a user report while refusing to share account information.","quote":"","source_url":"https://www.reddit.com/r/PeterExplainsTheJoke/comments/1jr2g05/_/mld9dfl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"51bd33617d9da3c4e4e1","publication_date":"2025-04-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee8099ad37","original_id":"ppc_liwffsy","tier":"B","category":"HACK_THEFT","title":"I logged into steam a couple days ago after months of not using it, when I tried to login I couldn't but it was a new ac","summary":"The user's Steam account was compromised, with the name, email, password, and other details changed. Steam Support first asked for ownership proof, then confirmed the account security was compromised and returned the account to the user.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eteg31/_/liwffsy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8f89d8a278b61ade48b8","publication_date":"2024-08-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b096aa303","original_id":"ppc_lif8le8","tier":"B","category":"HACK_THEFT","title":"I logged into steam a couple days ago after months of not using it, when I tried to login I couldn't but it was a new ac","summary":"The user's Steam account was compromised; the hacker changed the name, email, and password. Steam Support asked for ownership proof, accepted the details provided, and returned the account to the user.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eqvl86/_/lif8le8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"426656520747165af9a1","publication_date":"2024-08-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66d57a4d0b","original_id":"ppc_ldlj05a","tier":"B","category":"BAN_NO_REASON","title":"Had someone hack my Steam account a long while ago, but at first I didn’t realize it was my account thought someone just","summary":"The user's account was compromised and used for fraudulent purchases, resulting in a negative wallet balance and a VAC ban applied by the hacker. Although Steam Support eventually restored the account after a month, they refuse to remove the VAC ban despite acknowledging the compromise.","quote":"","source_url":"https://www.reddit.com/r/apexlegends/comments/1e4ypci/_/ldlj05a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe22ffae32c68d4426c2","publication_date":"2024-07-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1e6157186","original_id":"ppc_o1b58we","tier":"B","category":"RESTORE_REFUSED","title":"Fuck, qll of this happend to me as well, they took all my accounts, although i got battle.net  and ubistoft acvount back","summary":"The user says multiple accounts were taken and that Steam denied a refund request because the item was a gift. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1q2ruof/_/o1b58we/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d256f9879dd739f6a963","publication_date":"2026-01-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c1b4e0514","original_id":"ppc_keam8eq","tier":"B","category":"HACK_THEFT","title":"I don't know where else to go but I recently got my account hacked. My profile name was changed, my friend list is empty","summary":"A user describes having their account hacked, email and password changed, inventory items sold, and CS2 prime status removed despite having two-factor authentication enabled. The user recovered the account via phone number and contacted Steam Support, while expressing concern that Steam Guard mobile notifications failed to alert them.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/188a6nh/_/keam8eq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1edb7e6f6261c29b6297","publication_date":"2023-12-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb7de9d454","original_id":"ppc_jjqiz8c","tier":"B","category":"RECOVERY_HIJACK","title":"Steam will get back to you, just don't expect any \"help\".  The skins are gone.\n\nSteam support gave a hacker my alt accou","summary":"A user describes how Steam Support gave their alternate account to a hacker and refused to return their skins despite no wrongdoing on their part.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/13elmse/_/jjqiz8c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"452ad90d779f621cdae2","publication_date":"2023-05-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac9407fd1a","original_id":"ppc_jf2xgxx","tier":"B","category":"HACK_THEFT","title":"If you think your Steam got \"cracked\", then I advise you to open up your Steam Guard on your phone and head to the \"guar","summary":"The poster describes a Steam account hack with unauthorized devices and a changed phone number, and states that Steam Support cannot recover stolen skins because there are no dupes.","quote":"","source_url":"https://www.reddit.com/r/PrivateInternetAccess/comments/j0r747/_/jf2xgxx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9772c026af1572b4ddf2","publication_date":"2023-04-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e62044b03","original_id":"ppc_i72r7jh","tier":"B","category":"RECOVERY_HIJACK","title":"Hey everyone.\r  \n\r  \nSomeone I know sent me a link in discord which got my computer hacked and unresponsive. It was a li","summary":"The user clicked a phishing link, after which a hacker had Steam Support remove their mobile authentication and account contact details. Steam Support then refused to restore access, repeatedly claiming the account was gifted despite the user providing proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/ufxhqd/_/i72r7jh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bee1b19b06013fa85d50","publication_date":"2022-05-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5029a33cf","original_id":"pp_1ofow4v","tier":"B","category":"RECOVERY_HIJACK","title":"Revoked Access to My Account by Service Provider because they think I am not the owner of it","summary":"A user recounts how their Steam account was accessed, their phone number and 2FA were removed by Steam Support, and support subsequently claimed the user is not the owner, accusing them of account buying/selling.","quote":"","source_url":"https://www.reddit.com/r/LawyerAdvice/comments/1ofow4v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c5ef95392e07e642382","publication_date":"2025-10-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77700ed161","original_id":"ppc_ffrihdd","tier":"B","category":"HACK_THEFT","title":"any news on the situation? My account also got hacked about 2,5 days ago with the same things, changed mail, removed my","summary":"The user is asking if there is any news regarding a situation where their account was hacked about 2.5 days ago, resulting in changes to their email, removal of their phone, deletion of Steam Guard, and a password change. They managed to lock the account themselves and are currently waiting for a response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/elxqtd/_/ffrihdd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"521ea91983b7b6bc2b62","publication_date":"2020-01-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a446c91bf","original_id":"ppc_iav87q2","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Happened to me today a friend disc msged me a free nitro link with steam and they phished me that way. Just so happened","summary":"A user recounts how their account was compromised via a phishing link sent through a hacked friend's Discord account. Despite having Steam Guard, the attacker bypassed it, changed the account credentials, and the user is currently awaiting a response from Steam Support 5 hours later.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3l8q59/_/iav87q2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7e552e1f5602784c79fc","publication_date":"2022-06-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c33262d883","original_id":"pp_1pzysg0","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"My friends acc got hacked","summary":"A user is asking for help after their friend's account was compromised because Steam Support allegedly removed Steam Guard after an email request from the hacker, resulting in the loss of access to an inventory worth around $20,000 USD.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1pzysg0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"33073fe61942bd3db470","publication_date":"2025-12-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bca56c689","original_id":"pp_1gprm0i","tier":"B","category":"RECOVERY_HIJACK","title":"Lost account","summary":"A user explains that their Steam account was hacked, with the email, phone number, and Steam Guard removed by the attacker. They are asking for help because they cannot figure out how to contact Steam Support directly to provide their purchase history and prove ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gprm0i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4b158a94d8a76ef23005","publication_date":"2024-11-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b8f8d1446","original_id":"pp_1x4bnxf","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support removed my Mobile Authenticator for an attacker who refused to provide a CD key – then ignored me for 12 days","summary":"The user's email was compromised and an attacker asked Steam Support to remove the Mobile Authenticator; after one agent requested a CD key, another agent said he 're-evaluated the account' and removed the authenticator and phone number anyway. The user warned Support and received no reply for 12 days.","quote":"","source_url":"https://www.reddit.com/r/cybersecurity/comments/1x4bnxf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"296b24d99d50c79c7c55","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0fdaef6dd2","original_id":"pp_1uv5w27","tier":"B","category":"RECOVERY_HIJACK","title":"Please Help","summary":"A user recounts losing access to an illegally purchased Steam account after losing their phone and Steam Authenticator. Despite submitting bills, product codes, and email access proofs over a month of tickets, they were unable to recover the account.","quote":"","source_url":"https://www.reddit.com/r/steamrep/comments/1uv5w27/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3e097678afa95186298","publication_date":"2026-07-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33e473e4ce","original_id":"pp_1tv7lm9","tier":"B","category":"HACK_THEFT","title":"I lost my steam account","summary":"The user reports that their Steam account was stolen, with their email and phone number unlinked, and says contacting support was useless. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/ilostmysteamaccount/comments/1tv7lm9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"79d9812e7be1bd29526e","publication_date":"2026-06-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49b85c70c9","original_id":"ppc_m4y1a5c","tier":"B","category":"RECOVERY_HIJACK","title":"My steam account is 12 years old, and i linked my steam to an old Rockstar account nearly a decade ago. Just recently bo","summary":"The user cannot play Red Dead Redemption 2 because their Steam account is linked to an old Rockstar account with a forgotten password. They say Steam Support denied their request to unlink it despite purchase and ownership proof, but the post does not quote Steam Support directly.","quote":"","source_url":"https://www.reddit.com/r/rockstar/comments/1hrir6i/_/m4y1a5c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bee8f9e3530737560d2e","publication_date":"2025-01-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa6c738570","original_id":"ppc_g4z4j32","tier":"B","category":"RECOVERY_HIJACK","title":"Hello, back in 2003 when I was 5 years old my cousin created steam account for me. Today this account got blocked becaus","summary":"A user's Steam account from 2003 was blocked because the system claimed someone else has access. Steam Support demanded a photo of a physical CD key from 17 years ago, ignoring other ownership proofs provided by the user such as bank transaction screenshots and credit card details.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/ikbxts/_/g4z4j32/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b2b800486f3e8a5fb696","publication_date":"2020-09-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3850eb2230","original_id":"ppc_lwsc4py","tier":"B","category":"RECOVERY_HIJACK","title":"helppppp. \nSo basically i got hacked the hacker changed my email and number and removed my steam guard and i cant contac","summary":"A user describes getting their account hacked, with the email, phone number, and Steam Guard removed. They are asking for help on how to contact Steam Support because the password reset process requires information they no longer control.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gprjdn/_/lwsc4py/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0306a3ef2e732ddbf34","publication_date":"2024-11-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f8c733d1ef","original_id":"ppc_coh69c6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Question]: I submitted a support ticket over my stolen Steam account twenty days ago. I still do not have a response. M","summary":"A user is asking for advice because they have been waiting twenty days for a Steam Support response regarding a stolen account and a $500 CS:GO inventory, while also wondering if their items will be restored.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2vd1v4/_/coh69c6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2fc1102bf4b60653c22","publication_date":"2015-02-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6031b4228a","original_id":"ppc_cmcnvry","tier":"B","category":"TRADE_REVERSAL","title":"As Quantumbinman epxlained, it's a gift bought by a stolen credit card, so when the original owner cancels the payment,","summary":"The poster explains that games bought as gifts with stolen credit cards can be revoked later, and that if a revoked item was traded, Steam Support may reverse the trade and return keys if you provide trade details and a screenshot. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamGameSwap/comments/2nctje/_/cmcnvry/","source_host":"www.reddit.com","source_status":"public_url","source_group":"398a574ff30e51135025","publication_date":"2014-11-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a8e0878ad","original_id":"pp_1g4l0d0","tier":"B","category":"HACK_THEFT","title":"Account + 2FA Compromised.","summary":"A user describes a security breach affecting their Steam, Instagram, Discord, and Gmail accounts where items were sold on Steam and scam links were posted, despite having 2FA enabled. They are asking for advice on how to secure their accounts and prevent further spread.","quote":"","source_url":"https://www.reddit.com/r/pchelp/comments/1g4l0d0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8947452782a301dfcbf0","publication_date":"2024-10-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb577fe8ab","original_id":"pp_1wr7dc4","tier":"B","category":"RESTORE_REFUSED","title":"Steam 2FA is an absolute joke","summary":"A user vents on a forum about losing 8 years worth of Team Fortress 2 items after their account was compromised despite having 2FA enabled. They state that Steam Support refused to help due to their account responsibility policy and that the items were traded to an inactive friend's account.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/1wr7dc4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ce4df57e035d14c1a8de","publication_date":"2026-09-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e853ee2b39","original_id":"ppc_l3uznt5","tier":"B","category":"RECOVERY_HIJACK","title":"Steam has zero security for inventorys and the Support is too slow or doesnt care😡 And yes ofc I had 2FA activated.\nA fe","summary":"The user's Steam account and valuable CS:GO inventory were stolen, and they say Steam Support was slow, kept asking for different proof, and did not accept evidence that they were the original owner. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1cqz07a/_/l3uznt5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f492b185801bd3f86ecd","publication_date":"2024-05-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9103f8e3a","original_id":"ppc_mminhvm","tier":"B","category":"HACK_THEFT","title":"Not being a smart ass. I'm telling you the truth.   \n  \nMost of the time if you are phished Steam Support will not be ab","summary":"A commenter tells the user that they were phished, likely disabled 2FA themselves, and lost skins, and says Steam Support generally will not duplicate/return skins in such cases. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/10hohww/_/mminhvm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6c9cf63668e0449a38c4","publication_date":"2025-04-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a51b7b1b1","original_id":"ppc_lz5qmac","tier":"B","category":"HACK_THEFT","title":"Happened to me a couple of days ago.\n\nSome random garbage Dota 2 item was bought for like 10 usd which doesn't cost more","summary":"User reports an unauthorized purchase of a cheap Dota 2 item for about $10 despite 2FA, Family View PIN, and Family Sharing being enabled. They say Steam Support could not help, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1h0hyqe/_/lz5qmac/","source_host":"www.reddit.com","source_status":"public_url","source_group":"716001a8a7c6ca1e6bf3","publication_date":"2024-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce532993c7","original_id":"pp_1izdrcl","tier":"B","category":"API_KEY_THEFT","title":"Why doesn't steam chase/prosecute scammers?","summary":"The user's friend was API-scammed and lost CS2 items, which the user says were still on a scammer's bot account. The post paraphrases an alleged auto-generated Steam Support response about not duplicating items or removing them from innocent buyers, but it does not provide a verbatim support quote.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1izdrcl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a07380a306050ca785c0","publication_date":"2025-02-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-295510034d","original_id":"ppc_k1axyik","tier":"B","category":"RESTORE_REFUSED","title":"Most of my inventory items have been stolen and sold\n\nI've checked through everything. No viruses, no entry to my email","summary":"A Steam user reports that their inventory items were stolen and sold without receiving any Steam Guard alerts, despite having mobile authentication enabled. They are waiting for login history logs and asking the community if they can get their items or funds back after opening support tickets.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1673ys8/_/k1axyik/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5fb0545b2bda8810969c","publication_date":"2023-09-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f86af56ee","original_id":"pp_1irijuw","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My Steam Inventory Was Stolen Due to a Scam, and Steam Support Won’t Help!","summary":"A user recounts that on January 23, 2023, they lost over $500 worth of CS:GO items due to a scam and claims that Steam Support has been ignoring their multiple support requests.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/1irijuw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3cf870130960ba6389eb","publication_date":"2025-02-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3237dc36bb","original_id":"ppc_c7xqvoc","tier":"B","category":"HACK_THEFT","title":"Valve won't delete stolen items because things like this can happen where people legitimately buy items that were stolen","summary":"The poster discusses stolen Steam/TF2 items, claiming Valve will not delete stolen items because they may have been legitimately purchased, and may instead restore the original owner's inventory. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Dota2Trade/comments/16npi6/_/c7xqvoc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c9d1f494217a682bb45","publication_date":"2013-01-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4cda9b02c6","original_id":"ppc_mlcwt8u","tier":"B","category":"RECOVERY_HIJACK","title":"I've heard stories of people getting their account back after years. Including accounts that have a lot more CS2 skins o","summary":"The user discusses anecdotes about stolen or sold Steam accounts being recovered years later and speculates that Steam Support would restore ownership to the original creator if ownership can be proven. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1jr9jwd/_/mlcwt8u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee938a144a5e56d65212","publication_date":"2025-04-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68551f815b","original_id":"ppc_kj0jbs3","tier":"B","category":"RESTORE_REFUSED","title":"A month ago I got scammed also for 1000euros worth of cs2 items sadly. But like I contacted steam support asap and they","summary":"A user recounts losing 1000 euros worth of CS2 items to a scam and contacting Steam Support, who recovered the account but initially refused to help further before the scammer's account ultimately received a trade ban.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/19ciyzr/_/kj0jbs3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aad1ed63abb4e4934d79","publication_date":"2024-01-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae3466b730","original_id":"pp_1wm5jh3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"⁠Ticket #13969064 - Completely ignored for over A MONTH (Steam ID unlinking issue)⁠","summary":"A user complains that their support ticket #13969064 regarding a Steam ID unlinking issue after deleting a FACEIT account has been completely ignored for over a month.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1wm5jh3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64c62c33b8cf9f3c6531","publication_date":"2026-09-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e7ed60cfb","original_id":"ppc_cwg5xx5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hi all,\n\nAlmost 2 months ago (early September) I suddenly got a message that my Steam account appears to have been used","summary":"A user named Luca reports receiving a notification about fraudulent activity on their Steam account worth around $3000. They state that Steam Support has ignored their tickets for weeks without a response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3q9xgw/_/cwg5xx5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7432f578676ecb80ebda","publication_date":"2015-10-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-509b137be0","original_id":"ppc_o4s9r2h","tier":"B","category":"RECOVERY_HIJACK","title":"The best practical thing you can do long-term and *right now* is to ask your father if he has any official [proof of own","summary":"The post advises keeping proof of ownership for a Steam account and warns that admitting an owner change could lead Steam Support to permanently lock the account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1r1d3d1/_/o4s9r2h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"518d72b69700dd61abea","publication_date":"2026-02-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdc4ccbb85","original_id":"ppc_ieykdaa","tier":"B","category":"RECOVERY_HIJACK","title":"Last month I almost permanently lost access to my steam account because support locked me out for using a VPN like a mor","summary":"The user says Steam Support locked them out after they used a VPN and that they had to put in a lot of effort to convince Support they were the original account owner. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/vru715/_/ieykdaa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1e30eab532d1a1ca207","publication_date":"2022-07-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7857c3291","original_id":"pp_1icn9vk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Guard failed, Steam Support ignored my proof...","summary":"A user describes losing items to a phishing attack and claims Steam Guard was bypassed without their approval. They state that Steam Support ignored their evidence regarding a missing SMS verification, closed the ticket, and refused to help.","quote":"","source_url":"https://www.reddit.com/r/u_FREAKYSHOP/comments/1icn9vk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37cccb45e967c4228aff","publication_date":"2025-01-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7dfba8f27d","original_id":"ppc_ctpqfjl","tier":"B","category":"HACK_THEFT","title":"[Question]\n\nOver 500 dollars of Steam items have just been stolen from my account in an attack that is seemingly more co","summary":"The user's Steam account was hijacked after entering credentials into a fake Steam-like popup, and over $500 of inventory items were traded away. They cannot get the Steam Support verification email needed to file a claim; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3ermfk/_/ctpqfjl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c514b856b8fec403b366","publication_date":"2015-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-912fa4561e","original_id":"ppc_kq8l3v2","tier":"B","category":"RESTORE_REFUSED","title":"Unfortunately what that guy mentioned was probably from like 10 years ago or smth. Since several years back steam suppor","summary":"The user appears to have lost inventory in a phishing scam, and the commenter says Steam Support no longer restores inventories stolen through phishing scams. They advise reporting it quickly so the scammer's items may be frozen, though the victim still will not get items back.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1apo6ur/_/kq8l3v2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8d82f2ea4c1b1c88dae","publication_date":"2024-02-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2862a10069","original_id":"ppc_k3tobqm","tier":"B","category":"RECOVERY_HIJACK","title":"I think it's people not being able to understand that some scammers are able to scam steam support directly to gain acce","summary":"The poster claims scammers can trick Steam Support into granting access to high-value accounts, and says Steam Support mistakenly gave account access in the HFB and Zipel cases before restoring inventories. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/170xrfl/_/k3tobqm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a9ffca745b78c128409c","publication_date":"2023-10-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f5188cf12","original_id":"ppc_jj1733b","tier":"B","category":"HACK_THEFT","title":"Stolen items and reports agasint scammers  \nDear Steam support,  \nOn the first of May, 8:57 pm AEST my sapphire butterf","summary":"A user details how they were scammed out of high-value CS:GO skins worth approximately $19,530.97 USD after being lured through pro player impersonators on Discord into a phishing site. The user entered their credentials and transferred items under the false pretext of avoiding a community ban.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/138ie3e/_/jj1733b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e35d86b3eaf7438548f3","publication_date":"2023-05-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2392dc4138","original_id":"ppc_jj170d8","tier":"B","category":"HACK_THEFT","title":"guys I didn't lose the knife because I wanted to trade, I lost the knife because I wanted to play with dexter and cadian","summary":"The user recounts losing a sapphire butterfly knife and other skins valued at $19,530.97 USD after being lured via social engineering by scammers impersonating professional CS:GO players (dexter, cadiaN) into logging into a phishing site disguised as a FACEIT hub.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/138ie3e/_/jj170d8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5a6b686044d83131245","publication_date":"2023-05-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0abefc4ab1","original_id":"ppc_jj16uu2","tier":"B","category":"HACK_THEFT","title":"Stolen items and reports agasint scammers  \nDear Steam support,  \nOn the first of May, 8:57 pm AEST my sapphire butterf","summary":"The user is drafting a message to Steam Support describing how they were tricked by a phishing site disguised as a FACEIT hub after being approached by a pro player impersonator. They lost a sapphire butterfly knife and other skins valued at approximately $19,530.97 USD on May 1st.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/138ie3e/_/jj16uu2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b83c647d5d906415c321","publication_date":"2023-05-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42b12edec1","original_id":"ppc_lkmdy8t","tier":"B","category":"RESTORE_REFUSED","title":"Is there anyway you can get your skins back? I lost $400 dollars worth login into a fake trading website. Steam support","summary":"User lost about $400 worth of skins after logging into a fake trading website. They say Steam Support cannot restore the items because doing so would affect market prices.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1cuiqwb/_/lkmdy8t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd0bbfbbfedafdf30dfe","publication_date":"2024-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d14cadb209","original_id":"pp_1683lt5","tier":"B","category":"RESTORE_REFUSED","title":"Valve refused to help after my account was hacked","summary":"A user describes how their account was hacked and valuable Dota 2 items, including untradable Battle Pass items, were removed. They state that Steam Support restored the account and email but refused to return the items, eventually closing the tickets with template responses.","quote":"","source_url":"https://www.reddit.com/r/u_steplightzzz/comments/1683lt5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d212f9cc50edd57ffc15","publication_date":"2023-09-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b125d3440","original_id":"pp_1683dis","tier":"B","category":"RESTORE_REFUSED","title":"Refusal to restore items in Dota2","summary":"A user describes how their account was hacked and high-value Dota 2 items, including untradable Battle Pass items, were removed. Steam Support recovered the account but refused to restore the items, citing market impact, before eventually closing the ticket using template responses.","quote":"","source_url":"https://www.reddit.com/r/u_steplightzzz/comments/1683dis/","source_host":"www.reddit.com","source_status":"public_url","source_group":"038107a6027a3bcd3546","publication_date":"2023-09-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e101cd9df9","original_id":"pp_1bf919e","tier":"B","category":"RESTORE_REFUSED","title":"Somebody sold my skins, AGAIN!","summary":"A user complains that their skins and wallet funds were stolen for a second time via a fraudulent market purchase despite having 2FA enabled, and states that Steam refuses to help.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1bf919e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bca147ab2eeb5d252528","publication_date":"2024-03-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7fd45b85ca","original_id":"pp_2azxh4","tier":"B","category":"RESTORE_REFUSED","title":"Steam Support: the non-supportive side.","summary":"A user recounts losing a Karambit skin worth roughly $240 due to what they believe was a market glitch involving Phoenix Case Keys. They state that Steam Support has closed multiple tickets with automated refusal messages.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2azxh4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d2126327725f007f13fb","publication_date":"2014-07-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b36c1471f0","original_id":"ppc_cyjpng2","tier":"B","category":"RESTORE_REFUSED","title":"For various reasons I decided to use a throwaway..\n\nI use csgolounge.com to place many bets on cs:go games and such.\n\nOn","summary":"The user's CS:GO betting account was hijacked despite Steam Guard, and inventory items worth about $4,000 were traded to gambling site bots. Steam Support gave an automated response saying wilfully traded items cannot be restored, but the post does not quote the support message verbatim.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3yipkk/_/cyjpng2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d9c6376d23ac7deb5c2b","publication_date":"2016-01-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be12092b69","original_id":"ppc_cpxsfh5","tier":"B","category":"BAN_NO_REASON","title":">Hello, seriously I got 9 accounts banned now, 1 of them has brazilian currency (official account) with over 300+ gam","summary":"A user describes losing 9 accounts and over $500 worth of CS:GO items due to bans related to region-changing and fraud allegations, stating that Steam Support refused to help or restore the accounts.","quote":"","source_url":"https://www.reddit.com/r/longtail/comments/3120vd/_/cpxsfh5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"83c976ee8eb5d339146b","publication_date":"2015-04-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a545b8af1d","original_id":"pp_181xfn4","tier":"B","category":"TRADE_REVERSAL","title":"Help please","summary":"The user was contacted by someone impersonating Steam Support who claimed there was a fraud detection issue and instructed them to trade their skins to a separate account. As a result, the user lost an inventory worth $2,000 when the fake support agent ghosted them.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/181xfn4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f518c8e8f77d431e775","publication_date":"2023-11-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b694493ef","original_id":"pp_170pblk","tier":"B","category":"RESTORE_REFUSED","title":"Valve Unbanned the Person who Stole Thousands of Dollars from Me.","summary":"A user recounts how their account was hijacked and inventory stolen, noting that Steam Support refused to help recover items and that the hijacker's account was subsequently unbanned after previously being community banned.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/170pblk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"375d49175d52e68a2c40","publication_date":"2023-10-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca2bc23ff8","original_id":"pp_2jxcnp","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Ticket was deleted","summary":"A user complains that their support ticket regarding a missing Dota 2 item download code from a hardware purchase was deleted or closed after 91 days without resolution. The user also experienced issues with an RMA replacement item having lower retail value.","quote":"","source_url":"https://www.reddit.com/r/steelseries/comments/2jxcnp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"76ec3e93c867ead3b4b9","publication_date":"2014-10-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb527c3516","original_id":"pp_1ks66b9","tier":"B","category":"RESTORE_REFUSED","title":"Steam allows theft","summary":"A user describes having their Steam account hacked and funds used on Dota 2 items despite having Steam Guard enabled. They state Steam Support informed them the account was likely compromised via a phishing scam and refused to refund the lost marketplace funds.","quote":"","source_url":"https://www.reddit.com/r/complaints/comments/1ks66b9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13bf39020352263a3e43","publication_date":"2025-05-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abc82f4334","original_id":"pp_1f3o665","tier":"B","category":"RECOVERY_HIJACK","title":"Wondering if I should go to a lawyer over Steam account","summary":"User cannot access a Steam account created by their deceased father and contacted Steam Support for help. Steam Support replied asking for proof of ownership, which is difficult because the old payment methods and records are unavailable.","quote":"","source_url":"https://www.reddit.com/r/legaladvice/comments/1f3o665/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d11c1cabe1782ef22418","publication_date":"2024-08-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-300b020d92","original_id":"ppc_fs0i6b4","tier":"B","category":"RESTORE_REFUSED","title":"Hi steam support. It all started with this person sending messages that I had won a (Bajonet crimson web). He told me th","summary":"The user submitted a support ticket explaining how they were scammed out of a Bayonet Crimson Web and other skins through a phishing website. They recovered their account via Gmail and are asking Steam Support to ban the scammer and help investigate using Discord evidence.","quote":"","source_url":"https://www.reddit.com/r/copypasta/comments/grr89i/_/fs0i6b4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db152e1db948e05742a6","publication_date":"2020-05-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-215cfa6bbd","original_id":"ppc_cv8c0h0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"So my account was recently high jacked and the hacker stole my account with over 50 games and $400+ inventory. The hacke","summary":"A user describes having their Steam account with over 50 games and a $400+ inventory hijacked, and complains that they have not received any response to their support ticket after 6 days.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3kwlw3/_/cv8c0h0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d96f34a80975387453aa","publication_date":"2015-09-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0ee3cb93f","original_id":"ppc_fmpcce9","tier":"B","category":"RESTORE_REFUSED","title":"This same situation happened to me. Steam support can recover your account. However do not expect to get your skins back","summary":"A user recounts their experience with account hijacking and item loss worth over $200. They state that Steam Support recovered the account but refused to restore the skins, criticizing support for not placing a trade hold and calling the service useless.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/futvw1/_/fmpcce9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6fcf8eb72e118dd6a1b8","publication_date":"2020-04-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-defc8e7d35","original_id":"ppc_j2flmom","tier":"B","category":"RECOVERY_HIJACK","title":"I am having a nightmare trying to get my account back. A real actual nightmare.\n\nI had to leave my home for a few years,","summary":"A user describes their frustrating experience trying to recover their Steam account after years of inactivity, stating that Steam Support demanded an old physical receipt for The Orange Box and rejected alternative proofs of ownership like ID or purchase history.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/z9m2cx/_/j2flmom/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d1a2ce3e31ab086df6cb","publication_date":"2022-12-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47f582c2d3","original_id":"pp_3aerwi","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Locked out from my account for 2 weeks.","summary":"A user describes being locked out of their account for two weeks after reinstalling the Steam Guard mobile app, and complains that Steam Support has not responded to their ticket for 11 days after an initial reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3aerwi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"695d6c4f07495c3f3a22","publication_date":"2015-06-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1efc391736","original_id":"ppc_cvlwvkl","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I have over $1800 in my steam account and over like 10,000 hours played 2k just in Dota 2 and when I contacted support a","summary":"A user describes their experience with Steam Support taking three weeks to reply with a generic response, ignoring their questions, and eventually threatening to close further tickets on the subject.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3n8rjt/_/cvlwvkl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e10d5ee2eb3b55176b04","publication_date":"2015-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27d9272bfd","original_id":"ppc_ctc1i75","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hey guys, does anybody know of another way of contacting steam support other than the support ticket method, I have sent","summary":"A user is asking for alternative ways to contact Steam Support after sending 11 emails over a month regarding a hacked account and stolen items and money totaling around $140, receiving only automated replies and no human response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3apgld/_/ctc1i75/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e7636e2c5a91db8950e3","publication_date":"2015-07-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3ecf3cc77d","original_id":"ppc_cqszut8","tier":"B","category":"BAN_NO_REASON","title":"[Question]: Locked account due to \"fraudulent activities\".\nHi, here is my sad and frustrating story:\nSome days ago this","summary":"A user's Steam account was locked for suspected fraudulent activities after participating in a workaround trade involving market listings for high-value items like a Dragonclaw Hook. The user contacted Steam Support, but after eight days, they were told the ban could not be removed.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/340xlv/_/cqszut8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a637ddf74b4b3428ee19","publication_date":"2015-04-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e62d23d2e","original_id":"pp_1sqn5mr","tier":"B","category":"RECOVERY_HIJACK","title":"How can I verify?","summary":"A user describes trying to recover their hacked Steam account for nearly a month, stating that Steam Support repeatedly closes the case with automated messages claiming they cannot verify ownership despite multiple forms of evidence provided.","quote":"","source_url":"https://www.reddit.com/r/UbisoftSupport/comments/1sqn5mr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c0c345e1a551734961d","publication_date":"2026-04-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99d49c9d92","original_id":"ppc_d8j2niw","tier":"B","category":"RECOVERY_HIJACK","title":"Hello, I need help regarding my girlfriend's account. All of a sudden yesterday she cant log in and and recover emails a","summary":"A user is asking for advice because their girlfriend's account was compromised and recovery emails are not working, while Steam Support requested ownership verification details like credit card numbers or keys that she does not possess.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/55nk5t/_/d8j2niw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"49b3ef5c4fd7670bbed2","publication_date":"2016-10-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7579b22798","original_id":"ppc_d4lpy7w","tier":"B","category":"RESTORE_REFUSED","title":"[Game]: The Elder Scrolls Online\n\n[Question]: Why can't I be treated with respect as a customer by Steam Support? Here's","summary":"A user recounts how they mistakenly purchased a duplicate version of The Elder Scrolls Online on Steam and was repeatedly denied a refund by Steam Support despite explaining the situation and providing an unused CD key as proof.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4p82vv/_/d4lpy7w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"210d80e49831a754b369","publication_date":"2016-06-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f5c36646b","original_id":"ppc_l6xyu0x","tier":"B","category":"BAN_NO_REASON","title":"My final response, because I have simply had enough of them.\n\n\n\nYour help request: I have a question about the Steam Com","summary":"The user expresses frustration in their support ticket replies, accusing Steam Support of dodging questions, failing to provide a reason for a ban, and closing the ticket without justification.","quote":"","source_url":"https://www.reddit.com/r/SteamModAbuse/comments/1d7apxj/_/l6xyu0x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66f2bc539ce48d617cf5","publication_date":"2024-06-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d55d8fcf6a","original_id":"ppc_kv4jwsi","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"happen to me today,there is no reason from steam whatsoever, i send 3 ticket already because the ticket suddenly becomin","summary":"The user is describing their own experience where their Steam Support tickets were closed automatically without a reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/12apfh0/_/kv4jwsi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6096b40ec66420fc03eb","publication_date":"2024-03-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d13ce765b0","original_id":"ppc_kvqj3z9","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My steam account got locked because steam detected an unusual login. That login was me from a server I own in another co","summary":"A user complains that their Steam account was locked due to an unusual login from a rented server, and Steam Support has not replied to their unlock ticket for four days despite providing proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1b3sm0l/_/kvqj3z9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ec6f2b2a4900ac7f81f","publication_date":"2024-03-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-615ee79b76","original_id":"pp_1k01c90","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Someone tried to convince the steam support to remove my steam guard mobile authentication and THEY DID IT! WTF HELP","summary":"A Steam user reports that an unauthorized person convinced Steam Support to remove the account's mobile authenticator by providing personal and payment details, after which Support closed the user's follow-up ticket without help.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1k01c90/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94fc8b7b7fab317f84c3","publication_date":"2025-04-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a476ae328","original_id":"pp_16c66p1","tier":"B","category":"RECOVERY_HIJACK","title":"Support doesn't let me have my own account","summary":"A user found an old Steam account created with their deceased grandfather and contacted Steam Support for help. Support removed their login access before replying and told them the account could not be returned because the original owner had passed away, despite the user providing account information.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/16c66p1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3724f746d5e5f30e1b4b","publication_date":"2023-09-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0cd251317","original_id":"pp_1gmvp93","tier":"B","category":"BAN_NO_REASON","title":"I was banned. Unsure what to do now","summary":"The user discovered their account was compromised and received a game ban in Hunt after a suspicious login from Russia. Steam Support refused to help or provide login logs, and appeals to the game developers were unanswered.","quote":"","source_url":"https://www.reddit.com/r/HuntShowdown/comments/1gmvp93/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b0bff6ec795d353e945d","publication_date":"2024-11-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9de9ecc19c","original_id":"pp_16j6qzo","tier":"B","category":"BAN_NO_REASON","title":"Account was hacked, banned for botting, then appeal DENIED!","summary":"The user's account was hijacked, the email was changed, and it received a permanent ban for botting. Although Steam Support successfully helped the user recover the account, their subsequent ban appeal was denied, and they were blocked from contacting support about the ban further.","quote":"","source_url":"https://www.reddit.com/r/osrs/comments/16j6qzo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3cf77f2f50b9e1abf36a","publication_date":"2023-09-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccf690bd8d","original_id":"ppc_csw51aq","tier":"B","category":"RECOVERY_HIJACK","title":"I did contact support including \"Proof of Ownership\", just waiting on a reply. I don't think the account was hacked, I t","summary":"The user says they contacted Steam Support with proof of ownership and is waiting for a reply, suspecting automated fraud detection rather than a hack. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/7daystodie/comments/3cigf1/_/csw51aq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8257d510099b7373260f","publication_date":"2015-07-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-745ca0a1fd","original_id":"ppc_h10mg97","tier":"B","category":"RECOVERY_HIJACK","title":"My steam account got hacked. (yes, my fault). I managed to lock it in time, so in a way I want to think that my items ar","summary":"A user describes how their 14-year-old Steam account was hacked and locked. They are unable to recover the account because Steam Support repeatedly rejects their provided proof of ownership and demands the original email and first CD key from when the user was a minor.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/n2g48h/_/h10mg97/","source_host":"www.reddit.com","source_status":"public_url","source_group":"645cab35413e9b4327a6","publication_date":"2021-06-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-697f3d68e1","original_id":"pp_1wqwzwz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Please post this message.","summary":"The user's Steam account was accessed and 550 UAH was spent on an overpriced Community Market item, apparently to move wallet funds to another account. Steam Support reportedly sent only a template response saying they couldn't help, advising a password change, and wishing them luck, without reviewing the transaction.","quote":"","source_url":"https://www.reddit.com/r/steamachievements/comments/1wqwzwz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"60870846e103eff4500b","publication_date":"2026-09-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4e67b906c","original_id":"ppc_nx8ahsz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hi DepleX, sorry to jump on this thread. I tried to raise my own but it was rejected due to the age of my Reddit account","summary":"The user has multiple old Steam accounts and cannot pass 2FA on a verified account because they changed phones and lack backup codes. They are asking for help with account verification/deletion and say Steam Support keeps shutting them down, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1puohh8/_/nx8ahsz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5990e11bf5ddd670c718","publication_date":"2026-01-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e736fbfef5","original_id":"ppc_nx8aepz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hi Arsiipel, sorry to jump on this thread. I tried to raise my own but it was rejected due to the age of my Reddit accou","summary":"The user has multiple Steam/FACEIT accounts and cannot pass 2FA on an old verified account after changing phones, so they need support help to release verification/delete accounts. They say Steam Support keeps shutting them down, but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1pv6xlc/_/nx8aepz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"706c0a24fa413ea7355b","publication_date":"2026-01-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cad64d8a0","original_id":"ppc_nx89z5j","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hi StarGreen, sorry to jump on this thread. I tried to raise my own but it was rejected due to the age of my Reddit acco","summary":"User has multiple old Steam/FACEIT accounts, cannot pass 2FA after changing phones, and wants help recovering/consolidating accounts; they say Steam Support keeps shutting down their requests, but no support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1pzlx5a/_/nx89z5j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e25d17bef854c960e54b","publication_date":"2026-01-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-107a240448","original_id":"ppc_lgxiv27","tier":"B","category":"RECOVERY_HIJACK","title":"Steam hes the worst Support i have ever seen, they refuse to give me Access to my Account again. My old Email doesnt exi","summary":"The user cannot regain access to their Steam account because their old email no longer exists, and Steam Support demands PayPal payment proof from six years ago that PayPal can no longer provide in the required form. The user says Steam rejects alternatives and closes their tickets.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1czf3cn/_/lgxiv27/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e398912e32bee53ebadb","publication_date":"2024-08-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6c50de486","original_id":"pp_1qiizdk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support is a joke.","summary":"A user complains that Steam Support is ignoring evidence of a session hijack and unauthorized credit card charges of $25.00 USD, instead repeatedly sending canned 30-day wait templates.","quote":"","source_url":"https://www.reddit.com/r/u_Adventurous-Law1904/comments/1qiizdk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5fcecf87a4b5870587dd","publication_date":"2026-01-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1172f75455","original_id":"ppc_ctlhqk0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hello. My account got stolen. Also my mail was hacked. That's why I couldn't recover my passwords at mail, but (thank yo","summary":"A user on Reddit describes having their Steam account and email stolen, recovering the email, and waiting two weeks for a response from Steam Support. They are asking how long support typically takes to reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3ermfk/_/ctlhqk0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"517de1793884555e1244","publication_date":"2015-07-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0bc34060f0","original_id":"pp_1x36cpm","tier":"B","category":"HACK_THEFT","title":"Multiple accounts hacked, $500 ransom demand, alleged driver-level keylogger  antivirus scans clean. Need advice.","summary":"The user experienced multiple account compromises including Steam, Facebook, and Hotmail, along with a $500 ransom demand from an attacker claiming to use a driver-level keylogger. The user describes ongoing recovery struggles across these platforms, though Steam Support's direct actions or responses are not yet documented in the text.","quote":"","source_url":"https://www.reddit.com/r/ransomwarehelp/comments/1x36cpm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d7f2fc3e23885bca5fe2","publication_date":"2026-10-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b88750d4f5","original_id":"pp_1khcw93","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"5k worth of skins lost","summary":"A user's account was hijacked in October and they lost $5,000 worth of CS:GO skins after a hacker allegedly tricked Steam Support into removing security features and resetting the password.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1khcw93/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf2c9cc48ad731290cf6","publication_date":"2025-05-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25e3ae3988","original_id":"pp_1gk41b6","tier":"B","category":"RESTORE_REFUSED","title":"$2000+ worth of skins stolen","summary":"A user describes having their Steam account hijacked and over $2000 worth of CS2 skins stolen, including a knife and gloves. They contacted Steam Support but were told that the items cannot be retrieved.","quote":"","source_url":"https://www.reddit.com/r/counterstrike/comments/1gk41b6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb2592d5896f3ad5269e","publication_date":"2024-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a0e1eafa9","original_id":"pp_1gk40ls","tier":"B","category":"RESTORE_REFUSED","title":"$2000+ worth of inventory items stolen","summary":"A user describes having their Steam account hijacked and over $2000 worth of inventory items stolen, including knives and gloves. They state that they contacted Steam Support, but support refused to retrieve the items despite the trade history being visible.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1gk40ls/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee3d1cf0047c63614a0d","publication_date":"2024-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-272f373298","original_id":"ppc_fdsu633","tier":"B","category":"HACK_THEFT","title":"Basically the hackers posed me as a victim of fraud but they did fraud on me making me the victim also. They do that and","summary":"The user describes scammers impersonating Steam admins and trying to defraud them, then says they contacted Steam Support to report their account stolen and got it back. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/emoh59/_/fdsu633/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c352b8c98747ad58047f","publication_date":"2020-01-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c468c1adeb","original_id":"ppc_cumuley","tier":"B","category":"RESTORE_REFUSED","title":"[Question] My account with items and email was stolen by hackers. I contacted to steam support. They helped me with acco","summary":"The user states their account and items were stolen by hackers, and while Steam Support recovered the account after 2 days, they ignored requests regarding the return of items for about a month.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3j2wxy/_/cumuley/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0932363dc9da063eb020","publication_date":"2015-09-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d74616cac3","original_id":"ppc_cu2nzrk","tier":"B","category":"RECOVERY_HIJACK","title":"**[Question]: My account hijacked - I complained steamsupoort - Next Day Account Locked - I given Proof - 5 Days Over -","summary":"A user describes having their account hijacked and reaching out to Steam Support, after which their account was locked and $360 was refunded to a card used by the hacker. The user complains that despite providing ownership proofs over 5 days ago, their account remains locked.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2z87rh/_/cu2nzrk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c79a3a066d24d165eedc","publication_date":"2015-08-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88a20e3f8d","original_id":"ppc_jxe0a3p","tier":"B","category":"RECOVERY_HIJACK","title":"Hi, my original nickname was bearisland94. I was contacted by someone named Heidi on Steam, who sounded like the real de","summary":"The user was contacted on Steam by a scammer impersonating a support employee named Heidi, who convinced them their account was under investigation and instructed them to trade their valuable skins to safeguard them. The user followed these instructions, but the items—including a Butterfly Knife Black Laminate bought on Skinport for around 800-850 Euros—were intercepted by a scammer profile instead of their trusted friend, resulting in a loss of over a thousand euros in inventory value.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/15f98jf/_/jxe0a3p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98c1dabd1548af49d60d","publication_date":"2023-08-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-843d5ce7b0","original_id":"ppc_j9sy4n0","tier":"B","category":"HACK_THEFT","title":"Contact Steam Support and if you got your ticket give steam support Proof of Ownership like steam wallet codes\n\nAlso, mi","summary":"The user advises contacting Steam Support with proof of ownership after an account theft. They say their phone number and email were changed by a hacker, but they immediately contacted Steam Support and got the account back.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/118ugce/_/j9sy4n0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2908e6ac1b97a82608a9","publication_date":"2023-02-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7f54211a7","original_id":"ppc_j74w3xw","tier":"B","category":"RECOVERY_HIJACK","title":"I had a decked out Steam account with about $800 dollars worth of games. It got hacked, and the hacker had changed my st","summary":"The user's account with about $800 worth of games was hacked and the email was changed, locking them out. They were frustrated that Steam Support required a proof of purchase or a physical gift card code to recover the account, which they did not have, leading them to lose the account permanently.","quote":"","source_url":"https://www.reddit.com/r/PiratedGames/comments/10srivp/_/j74w3xw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b683d8d4fd85d60dffcf","publication_date":"2023-02-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a94d77219","original_id":"ppc_ifejwo2","tier":"B","category":"HACK_THEFT","title":"I Had the Same Problem . I had a Card i only used and stored on Steam. I noticed a Purchase on Steam I did not Make on m","summary":"User reports an unauthorized Steam purchase charged to a card they say was only used/stored on Steam; Steam reportedly said the purchase was not on their account. They also claim Steam Support would not answer or will deny the issue, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4l0sqz/_/ifejwo2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"884cb40c68353b47fa28","publication_date":"2022-07-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d621564a7","original_id":"ppc_odja022","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"I've had a Steam account since 2019 that had probably 15 games on, progress in those games, etc. It was compromised in 2","summary":"A user describes recovering their compromised Steam account, only to have Steam Support remove their phone number and 2FA 12 hours later, allowing a hacker to take over again. The user is seeking advice and has contacted Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1rhvl5f/_/odja022/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71e9cc3ef2c634059bd8","publication_date":"2026-03-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b10358f38","original_id":"ppc_o2zkb0n","tier":"B","category":"RECOVERY_HIJACK","title":"Jus yesterday my account stolen for some reason.I think it is some kind of token leaked and my accout with 2FA on was st","summary":"The user's account was stolen despite having 2FA enabled, and the hacker changed the email and phone number. Steam Support refused to accept a 2024 purchase receipt as proof of ownership and demanded credit card info from 2014, which the user does not have because they purchased the account from someone else.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fjmgc5/_/o2zkb0n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"061696305c18b13b14df","publication_date":"2026-02-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3e6fbc9a9","original_id":"ppc_hpjjz50","tier":"B","category":"RECOVERY_HIJACK","title":"I have 2fa on mail, I don’t use the same password, not uniform my passwords, and I don’t use steam client. \nSomeone simp","summary":"The user describes having their account hijacked because someone was able to contact Steam Support, go through the recovery process, and move the account to a new email address despite the user having 2FA on their mail and unique passwords.","quote":"","source_url":"https://www.reddit.com/r/2007scape/comments/rm1hfv/_/hpjjz50/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7d30eaba84b99942181b","publication_date":"2021-12-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4ac4ca543","original_id":"ppc_d9b0vbv","tier":"B","category":"RECOVERY_HIJACK","title":"So about 2 weeks ago my Steam Account was stolen. It has $300 just in items and a ton of games on it. I am 15 and CS:G","summary":"A 15-year-old user lost their Steam account containing $300 worth of items and numerous games after it was tied to their deceased mother's email and phone. Steam Support refused to recover the account because the user could not provide the mother's old email or banking details, despite providing proof of usage and skin purchases.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/594eg3/_/d9b0vbv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e5e89515ad70b103967e","publication_date":"2016-10-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0652a2c6e6","original_id":"ppc_d30005a","tier":"B","category":"BAN_NO_REASON","title":"I was in the exact same situation a couple days ago, had my account comprimised which steam support also agreed it did g","summary":"A user describes how their account was compromised and hijacked, and although Steam Support agreed the account was hijacked and helped recover it, they refused to remove the resulting VAC ban, stating VAC bans are permanent.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4ikzjx/_/d30005a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a366afa0c930ef78100c","publication_date":"2016-05-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff19919bde","original_id":"ppc_lprczf6","tier":"B","category":"RESTORE_REFUSED","title":"Thank you for your response, but I’d like to clarify a few points about my situation:\n\n1. Steam Guard was active on my a","summary":"A user describes how their account was compromised despite Steam Guard being active, resulting in $42.43 of their funds being used to buy an overpriced $0.03 item. They complain that Steam Support failed to act or reverse the fraudulent market transaction despite clear evidence of money laundering.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1f6bs0g/_/lprczf6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c13458900ac62873c75f","publication_date":"2024-10-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23d12b3650","original_id":"ppc_lhp6f71","tier":"B","category":"RESTORE_REFUSED","title":"Fuck steam, they dont take accountability when a hacker gets in a persons account. I have been so careful downloading ap","summary":"A user expresses frustration that their account was compromised despite Steam Guard and Family View being enabled, resulting in unauthorized market purchases. When they contacted Steam Support, they were told nothing could be done and advised to scan their computer for malware.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1eocdot/_/lhp6f71/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c1135087b7e590514a6","publication_date":"2024-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78b21707c9","original_id":"ppc_kqjf2ip","tier":"B","category":"HACK_THEFT","title":"I got hacked trying to download malwarebytes cracked version (ironic right ?) two days ago, lost my steam account and re","summary":"The user lost their Steam account after downloading a cracked Malwarebytes version and having their password changed. They contacted Steam Support with proof of ownership, and Steam helped restore the account credentials the same day, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1aoak6l/_/kqjf2ip/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f886322ab606458b237a","publication_date":"2024-02-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-717c3a7b5d","original_id":"ppc_coqm01n","tier":"B","category":"BAN_NO_REASON","title":"[QUESTION]\n\nSo several weeks ago, Steam locked my account because apperantly someone had access to it and they have done","summary":"A user describes how their account was locked and community banned due to alleged hijacking activity. After submitting proof of ownership and asking for evidence, Steam Support refused further correspondence and closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2w4yw5/_/coqm01n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"830fdeadc2b2e5de41d8","publication_date":"2015-02-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2d2025357","original_id":"ppc_m6zu161","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"The 2FA on Steam was most likely not hacked and wasn't the weak point. They social engineered Steam support to remove 2F","summary":"The user speculates that attackers social engineered Steam Support to remove 2FA and reset the password rather than hacking the 2FA system directly.","quote":"","source_url":"https://www.reddit.com/r/technology/comments/1i0htm2/_/m6zu161/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1144a8c2b018a2969a15","publication_date":"2025-01-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d236d82ef","original_id":"pp_1ivsu50","tier":"B","category":"RESTORE_REFUSED","title":"Im quitting for some time (An analysis of my incident)","summary":"The user describes being scammed out of their items by someone impersonating a Steam employee, and states that Steam Support refused to return the items citing the policy against duplication. The user managed to recover their account but decided to quit Team Fortress 2 until they can afford to replace their lost items.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/1ivsu50/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4be30817543ab0e92fc3","publication_date":"2025-02-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4e9d7f33d","original_id":"ppc_kumnc0y","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I recently found a shooter that I personally call one of my favorites, I've had it for a week and already have about 20","summary":"The user has been unable to gift games for over two years due to a so-called gift lock, despite repeated Steam Support attempts; they say support previously removed it once but later claimed they could not help. The post does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1b3sm0l/_/kumnc0y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f3a15492f4e77d47cc1","publication_date":"2024-03-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d61b5a21e","original_id":"ppc_khye5dp","tier":"B","category":"RECOVERY_HIJACK","title":">My dude. If you had the correct details you would be able to log in. At the same time, people can also phish for det","summary":"The user is trying to regain access to an old Steam account and says the account name, password, and associated email are correct, but Steam Support requires a CD key as proof of ownership and will not restore access without it. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/pcgaming/comments/1919vs8/_/khye5dp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35693dc8fb5f707684dd","publication_date":"2024-01-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3999ecb907","original_id":"ppc_jc2mn21","tier":"B","category":"RESTORE_REFUSED","title":"I know, at the end of the day, it was my fault for submitting my credentials on this webpage.  But the fake 'popup' on t","summary":"A user describes falling for a well-made phishing popup that drained their Steam inventory and wallet. They recount that Steam Support refused to reverse the marketplace transactions or return the stolen items, citing their policy against trade reversals.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/11qe5e8/_/jc2mn21/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6fd8d7e43c3519db5318","publication_date":"2023-03-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90ebfbad29","original_id":"ppc_ja4glhk","tier":"B","category":"BAN_NO_REASON","title":"Exact same thing happened to me on Steam years ago.\n\nI got CS:GO for my birthday and played it a bunch. This was back wh","summary":"The user recounts a past experience where their account received a VAC ban after they were allegedly hacked, and Steam Support refused to remove the ban, blamed the user, and stopped responding. The user lost access to their games and inventory items, and had to create a new account.","quote":"","source_url":"https://www.reddit.com/r/FortNiteBR/comments/11cogx2/_/ja4glhk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a2556a6121ca6787d6f","publication_date":"2023-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a188afed7","original_id":"ppc_gyp6bmk","tier":"B","category":"RESTORE_REFUSED","title":"They kept responding \"we can't duplicate the items\". I was never asking for a duplication, I wanted the trade reversed a","summary":"A user describes how Steam Support repeatedly refused to reverse a trade or restore their stolen items, claiming they cannot duplicate items, and eventually closed the ticket while the scammer's account remains active.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/nfrd3i/_/gyp6bmk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"24df64449aeb445e89df","publication_date":"2021-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68f8fc668b","original_id":"ppc_pd8jes6","tier":"B","category":"RECOVERY_HIJACK","title":"I’m not understanding how this is my fault it’s like your blaming me bro lol the ticket is clearly created by the hacker","summary":"A user complains that Steam Support fulfilled a hacker's ticket request without proper verification, allowing the hacker to take over the account using an unassociated email address.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wv26xr/_/pd8jes6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"354dcfb3d4eddfb560b7","publication_date":"2026-10-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8315d81fb","original_id":"ppc_oh6ew9x","tier":"B","category":"RECOVERY_HIJACK","title":"I got hacked yesterday and my steam guard/password/email/number was all reset. I have like 4k in skins at least and tons","summary":"A user describes getting hacked, losing access to their account with around $4,000 in skins, and having the account locked for 10 days while waiting to prove ownership.","quote":"","source_url":"https://www.reddit.com/r/counterstrike2/comments/1sq88fe/_/oh6ew9x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87de6d99f125fabcd653","publication_date":"2026-04-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66b59ecef4","original_id":"ppc_o7gux5t","tier":"B","category":"HACK_THEFT","title":"Yes, i have done everything possible in support, theres already a few tickets under my \"name\", losing hope, went to redd","summary":"A user discusses losing access to their account, filing support tickets, and gathering evidence such as screenshots and login alerts from another country. They also mention receiving scam DMs offering recovery assistance.","quote":"","source_url":"https://www.reddit.com/r/UbisoftSupport/comments/1reybz8/_/o7gux5t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"30fa3617193d83b126f3","publication_date":"2026-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85c5bc4125","original_id":"pp_3hixnv","tier":"B","category":"BAN_NO_REASON","title":"My Steam account got locked, and I don't know why.","summary":"User reports their Steam account was locked by owner and they do not know why, suspecting a refund request for H1Z1 but denying hacking or phishing. The post contains no quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3hixnv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8b05c4d456a567082f0","publication_date":"2015-08-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5916b7632","original_id":"ppc_cykhxuh","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Except those items are as much a part of your account as the games on it. \n\nBear in mind that Steam could develop the to","summary":"The post is a general complaint about Steam support and item theft/account locking, arguing Valve should revert stolen-item trades and provide faster, more relevant responses. It does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/3z6e0w/_/cykhxuh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ca20299c7fee2f09974","publication_date":"2016-01-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d34f9b40d","original_id":"pp_16bk8o9","tier":"B","category":"RECOVERY_HIJACK","title":"Steam unjustifiably blocked my account worth 20k and wont unblock it","summary":"A user complains that Steam Support locked their high-value account after traveling and selling a skin, and refused to restore access because the user could not provide a physical photo of a retail product key from 2005.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/16bk8o9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c36aa28ceab4c51120f3","publication_date":"2023-09-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f7206b5b8","original_id":"pp_1g1fa2y","tier":"B","category":"RESTORE_REFUSED","title":"Had all my skins stollen rant","summary":"A user vents their frustration after their Rust skins were stolen and Steam Support refused to restore them, citing company policy. The user claims they used two-factor authentication and did not make the trade themselves.","quote":"","source_url":"https://www.reddit.com/r/RustPc/comments/1g1fa2y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"86cb0f45e12957621692","publication_date":"2024-10-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6570a4cfb9","original_id":"ppc_m7s5fjv","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"I've had my steam account hacked BECAUSE I had 2fa. Someone got steam support to change the 2fa to their device, then tr","summary":"A user describes having their account compromised after someone allegedly manipulated Steam Support into changing their 2FA, leading to the theft of Rust skins worth around $20. Steam Support subsequently refused to return the stolen items.","quote":"","source_url":"https://www.reddit.com/r/riotgames/comments/1i1ccwv/_/m7s5fjv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72c0188c7d518ae2fbcb","publication_date":"2025-01-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41732f7d3d","original_id":"ppc_lbmsck1","tier":"B","category":"RESTORE_REFUSED","title":"Hello Community,\n\nI'm reaching out because I've fallen victim to online fraud on Steam. On Monday, July 1, 2024, at 3:35","summary":"A Steam user describes falling victim to a phishing or API key scam after logging into a third-party Rust server website on July 1, 2024, resulting in their entire inventory being traded away. They state that Steam Support acknowledged unauthorized access but refused to return the items, instead pointing to their policy.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1d5kgub/_/lbmsck1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42b7ceacf383b1bd4593","publication_date":"2024-07-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4793c029e","original_id":"pp_15aus2w","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"HELP! “Possible Fraudulent Activity”","summary":"A new user experienced their Steam account being locked for suspected fraudulent activity after purchasing a gift card. They contacted support, but their tickets were repeatedly closed within ten minutes without explanation or help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/15aus2w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e990448766471deabc4d","publication_date":"2023-07-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9d6bcfa77","original_id":"ppc_jhhomzk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Its been 1 week since my account has been restricted due to \"fraudulent\" activity. Its because of a card I used that I i","summary":"A user describes how their account was restricted due to alleged fraudulent activity involving their own credit card, despite providing bank records to prove ownership. They report that Steam Support has ignored their follow-ups for a week, closed a new ticket immediately without updates, and left them locked out with $120.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/128iu8z/_/jhhomzk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77bcd28399dd453a89eb","publication_date":"2023-04-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d1a8a554c","original_id":"ppc_iqgdqnp","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hi, guys. I hit an issue that my account was locked for fraudulent activity on Monday. Today, I received my purchase Ema","summary":"The user's Steam account was locked for fraudulent activity, preventing them from completing a Steam Deck payment, and their support ticket submitted Monday has received no response. They are worried about missing the payment window.","quote":"","source_url":"https://www.reddit.com/r/DeckSupport/comments/xf7phv/_/iqgdqnp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"52dcc5d5ca4199ff91c7","publication_date":"2022-09-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad57100163","original_id":"ppc_cpjmntb","tier":"B","category":"BAN_NO_REASON","title":"[Question] Hello. On 7 of March,2015 my account got lock because of \" This account appears to have been used for fraudul","summary":"A user complains that Steam Support locked their account for fraudulent activity on March 7, 2015, but refused to provide any proof or explanation in response to their ticket.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2z87rh/_/cpjmntb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b815696e10288ec2a49e","publication_date":"2015-03-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15d1f54147","original_id":"ppc_co3116z","tier":"B","category":"BAN_NO_REASON","title":"I was previously locked indefinitely for no good reason. I had no scams, no fraudulent activity going on and nor was I h","summary":"A user describes being locked and trade-banned after being mass-reported, noting that Steam Support took four weeks to respond and eventually placed them on trade probation.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/2tv804/_/co3116z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"feacb391b69c0a089b5c","publication_date":"2015-01-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1d102ca48","original_id":"pp_ps9cf","tier":"B","category":"BAN_NO_REASON","title":"steam support refuses to do its job -reddit can i get some help?","summary":"A Reddit user describes being trade-banned after another user falsely reported them as a scammer over a game key trade, and claims Steam Support refused to properly review their case.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/ps9cf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"351abdbd3ae692b35b5e","publication_date":"2012-02-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4928bca7b4","original_id":"ppc_ctpjvg3","tier":"B","category":"HACK_THEFT","title":"[HELP NEEDED] Steam account deeply owned - Steam Support nonfunctional\n\nHello reddit.\n\nI normally wouldn't do something","summary":"The user reports their Steam account was hacked, with someone repeatedly locking them out even after password changes. They tried to contact Steam Support but could not access it because Steam's servers were under maintenance, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3apgld/_/ctpjvg3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb8a6e23aace7951821c","publication_date":"2015-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b56a080bd","original_id":"pp_1o3e07b","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account Recovery","summary":"A user describes losing their Steam account after being keylogged in March and failing account recovery because they could not remember the original email address from when they were a child. Steam Support closed the case and refused to let them open a new one.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1o3e07b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d111d9dbafc62e86a51","publication_date":"2025-10-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba78a54117","original_id":"pp_1havogm","tier":"B","category":"HACK_THEFT","title":"Need help with trojan","summary":"The user downloaded a ZIP file containing a trojan, which led to multiple accounts including Steam being hacked. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/antivirus/comments/1havogm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c805b6fa2d3bd98bddd","publication_date":"2024-12-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c0fbc0f49","original_id":"pp_1h8hcam","tier":"B","category":"RECOVERY_HIJACK","title":"Maybe not the place for it, but: does anyone have any advice on how to get my steam account back after it was stolen?","summary":"A user is asking for advice on recovering an old Steam account that was stolen after years of inactivity, stating that Steam Support demanded a steam wallet funding receipt from years ago which they no longer possess.","quote":"","source_url":"https://www.reddit.com/r/TwoBestFriendsPlay/comments/1h8hcam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c08e8bb73c9cded5bec","publication_date":"2024-12-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ec7ec841a","original_id":"pp_3jh8cm","tier":"B","category":"BAN_NO_REASON","title":"Trade ban on adding mobile authenticator.","summary":"The user upgraded from email Steam Guard to the mobile authenticator and then received a 7-day trade ban across all devices. The post contains no quoted reply from Steam Support/Valve; it is a complaint asking why this happened and arguing the policy is unfair.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3jh8cm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a40debc59d3c85f49bb9","publication_date":"2015-09-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74381c2ee9","original_id":"ppc_c3a1362","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I doubt it (though that would be frikin' sweet), they tend to ignore any emails related to legal, and steam support are","summary":"A user describes Steam Support as unresponsive bots that rely on copypasta replies, close tickets without answering, and eventually delete tickets if reopened too many times.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/nk17j/_/c3a1362/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a10b290d2e825162ec1d","publication_date":"2011-12-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62a0699c5f","original_id":"ppc_khn568i","tier":"B","category":"RESTORE_REFUSED","title":"Same thing happened to me, I didnt click any links, I was out the night my steam got hacked, someone sold amm my invento","summary":"A user recounts how their account was accessed while they were away, their inventory of 300+ items was sold via script on the Steam Market, and Steam Support refused to restore the items. The user states they did not click links or use third-party sites and notes that no login session was recorded.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/195h24o/_/khn568i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b778c6b3016ad3fb807","publication_date":"2024-01-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a8e491625","original_id":"ppc_p4e8nzp","tier":"B","category":"BAN_NO_REASON","title":"I'm still pissed about mine and I think this should or is illegal. In 2018 I finished highschool and joined Territorial","summary":"A user recounts how their Steam account was hijacked while they were at a military training camp in 2019, resulting in a VAC ban in CS:GO. Although Steam Support restored access to the account, they refused to remove the VAC ban, citing user responsibility for account security.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1vpqscg/_/p4e8nzp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"128d1b68c21a7b04caeb","publication_date":"2026-08-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b3b1b37ff","original_id":"pp_1e4vguj","tier":"B","category":"BAN_NO_REASON","title":"Support team need making me liable for no reason.","summary":"A user describes how their account was compromised and subsequently received a permanent game ban, with Steam Support refusing to help and holding them liable for actions taken during the hijack.","quote":"","source_url":"https://www.reddit.com/r/deadbydaylight/comments/1e4vguj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f78e46d59eb106b034bc","publication_date":"2024-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8aedac17a","original_id":"ppc_crhu5vb","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Link for the ScreenShot of the steam ticket: http://imgur.com/EOeqy8Z\n\nSo, my account was hacked a few weeks ago. The ha","summary":"A user describes having their account hacked, submitting a ticket with ownership proof to Steam Support, and receiving only automated messages before support stopped responding entirely after two weeks.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/36d57w/_/crhu5vb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1dde958e67ffe0c0c98","publication_date":"2015-05-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69cd95ab55","original_id":"pp_44y5z4","tier":"B","category":"BAN_NO_REASON","title":"Seek help from you guys, got untrusted 2 months ago without cheating.","summary":"A user recounts receiving an untrusted ban in CS:GO after experimenting with console commands and sv_cheats on an offline server, which they believe triggered the ban. They state they contacted Steam Support across three tickets handled by agents Zachery and Danton, but the issue remains unresolved after two months.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/44y5z4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5ae54201017bfbc1f00","publication_date":"2016-02-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8d62f44eb","original_id":"pp_16vl46o","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support at it again.","summary":"A user complains that Steam Support refuses to help them recover their account containing over a hundred games, despite providing game codes as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/Gaben/comments/16vl46o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"820d9bb986b4e847d9c9","publication_date":"2023-09-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7240f16744","original_id":"pp_1kh99y","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"A little rant about treating hacked people","summary":"A user complains that their Steam account was hacked with email, username, and password changed, and that Steam Support has not responded to their ticket for four days, during which all their Dota 2 items were stolen.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1kh99y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e9264fe7f38c6baa55c","publication_date":"2013-08-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4d611ce25","original_id":"ppc_dbz4vxx","tier":"B","category":"RECOVERY_HIJACK","title":"I cannot recover my account after several years of trying (not constantly for 2 years, more like trying, hitting a block","summary":"A user describes struggling for years to recover their Steam account after changing their email address and lacking access to original proof of purchase. After finally providing a photo of an old Half-Life GOTY CD-ROM with the ticket number as requested, the ticket was deleted, and a new ticket resulted in demands for the original 1990s email address, which the user no longer possesses.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5ll5gj/_/dbz4vxx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22c81d1719f2b752ab2d","publication_date":"2017-01-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f73c2de701","original_id":"ppc_d72ko4h","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support just \"answered\" my ticket. Only two days!\nThey obviously did not read my request. Probably it wasn't even","summary":"A user complains that Steam Support answered their ticket in German instead of English based on IP geolocation, despite their account and request being in English. They also note that their request was denied three times by the automated system.","quote":"","source_url":"https://www.reddit.com/r/NoMansSkyTheGame/comments/4zuydl/_/d72ko4h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9887acb7c114b0f7e7c","publication_date":"2016-08-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ecb080eddd","original_id":"ppc_dqpt83e","tier":"B","category":"RESTORE_REFUSED","title":"I was playing the game on my work computer and i forget to close the steam session. Someone took the MFF data (one time","summary":"The user forgot to close their Steam session on a work computer, leading to unauthorized access. They state that Steam Support refused to help and blamed the user for the incident.","quote":"","source_url":"https://www.reddit.com/r/MobiusFF/comments/7hc2ex/_/dqpt83e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c641f1edac1ffec90a9e","publication_date":"2017-12-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ae47f0572a","original_id":"ppc_cspw0ps","tier":"B","category":"BAN_NO_REASON","title":"Hi I've had my steam account locked for 'fraudulent use'. However I haven't actually logged into it for years. Originall","summary":"A user complains that their inactive Steam account was locked for fraudulent use and that Steam Support responded with accusations and threats rather than help. The user is considering legal action.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3apgld/_/cspw0ps/","source_host":"www.reddit.com","source_status":"public_url","source_group":"48a0270d3375ef686f8d","publication_date":"2015-07-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32e4682a58","original_id":"pp_187udn7","tier":"B","category":"HACK_THEFT","title":"Account got hijacked","summary":"The user fell for a phishing link disguised as a Faceit login page, resulting in their Steam account being compromised. The attacker bypassed the Steam Mobile Authenticator, changed the phone number and email-linked settings, created an API key, and stole the user's entire CS2 inventory valued at approximately $2,500.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/187udn7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8a9245e4bfcb1834d33","publication_date":"2023-11-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0dc5d3f65","original_id":"ppc_nffg9i3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Have this issue. I sent them screenshots of my steam, and the platform of my old email showing it was shut down, only fo","summary":"A user complains that Steam Support repeatedly closed their tickets without resolving them, ignoring screenshots and evidence proving their old email was shut down.","quote":"","source_url":"https://www.reddit.com/r/rockstar/comments/1nmco2r/_/nffg9i3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1ea613627c06775654e6","publication_date":"2025-09-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f54fe7704","original_id":"ppc_n9xai03","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"They basically told me I was SOL then marked the ticket as resolved. I wasn't expecting anything from them unless it's s","summary":"The user recounts that Steam Support told them they were out of luck and marked their support ticket as resolved without providing assistance.","quote":"","source_url":"https://www.reddit.com/r/overwatch2/comments/1mvqh3t/_/n9xai03/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4cb9d09c7e9042551c14","publication_date":"2025-08-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65fbd1ecf3","original_id":"pp_1hoeb1g","tier":"B","category":"BAN_NO_REASON","title":"I got a 15 year community ban","summary":"A user received a 15-year community ban on Steam after changing their profile avatar and name to promote a third-party CS2 gambling website (csgocases.com). They are currently waiting for a response from Steam Support regarding their ban appeal on a $5500 account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hoeb1g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e5066d88d52716c6fe24","publication_date":"2024-12-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db80b21641","original_id":"pp_1738q0f","tier":"B","category":"BAN_NO_REASON","title":"Need Steam Support","summary":"A user complains about receiving a community ban for allegedly hijacking another user's account, which they claim is false. They state that Steam Support refused their appeal, citing a violation of the terms of use without providing evidence.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1738q0f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d73aa848e05056b6cea9","publication_date":"2023-10-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ade4ebd3b1","original_id":"pp_14h13cz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Please fire all customer supports","summary":"A user complains that Steam Support ignored their password reset ticket, initially misinterpreting the issue regarding a FACEIT account connection, and delayed resolving the problem for days.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/14h13cz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"72e6c4a5b0b91921ba86","publication_date":"2023-06-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c088038ef","original_id":"ppc_ddru1ah","tier":"B","category":"BAN_NO_REASON","title":"Question : Hello Reddit world , My name is Anthony and this is my first time ever using Reddit. \nI had heard of Reddit a","summary":"A user named Anthony is asking Reddit for help after his Steam account was restricted for alleged fraudulent activity six months ago. He states that he sent poorly worded initial support tickets and now only receives automated responses, believing a hacker triggered the ban.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5tsqp4/_/ddru1ah/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a0733cb5d2e7f56eee0a","publication_date":"2017-02-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f0aa42bae","original_id":"ppc_oc8jh42","tier":"B","category":"RECOVERY_HIJACK","title":"Hello, my current steam account is linked to E-Mail / SteamGuard / Phone Number\n\nAlmost a year ago i have lost my phone","summary":"The user lost their phone and old phone number a year ago and contacted Steam Support to remove Steam Guard. Support requested proof involving a debit or credit card number from a 2016 purchase, which the user no longer has, leaving them unable to trade items worth thousands of dollars.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1rhvl5f/_/oc8jh42/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d36ecdcc96047b590568","publication_date":"2026-03-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b30f82bc83","original_id":"pp_2swgda","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account restricted","summary":"A user complains that their account was restricted by Steam for a week due to being involved in account theft, despite the user being a victim whose knife was stolen. They state that Steam Support has not responded to any of their tickets.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2swgda/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4bbc317ad110469bd56e","publication_date":"2015-01-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d82594e089","original_id":"ppc_cmo1vzo","tier":"B","category":"BAN_NO_REASON","title":"friend of mine was vac banned after his account got stolen, the thief probably had some fishy stuff on his computer, hen","summary":"A user describes how their friend's stolen account received a VAC ban and lost items including a knife. Steam Support allegedly sent automated responses, refused to remove the ban stating the user is responsible for account security, and eventually stopped responding.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/2ojzfi/_/cmo1vzo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7d7887c19a87ff3a3502","publication_date":"2014-12-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43612467df","original_id":"ppc_l3zfc3q","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Lost everything no agent nothing checked my browsing history only legit sites in the last 2 weeks my fresh inventory aft","summary":"A user complains that they lost their entire inventory again after a previous scam in 2018, claiming Steam Support has not responded or checked security in 15 days and that no 2FA triggers occurred.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1cp582i/_/l3zfc3q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1648b12c49c1881d75e2","publication_date":"2024-05-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56f05b893e","original_id":"ppc_cu84nmw","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My account was hacked on the 26th of july, with over £100 worth of my items stolen from my inventory, I submitted a tick","summary":"A Steam user describes having their account hacked and over 100 GBP worth of items stolen on July 26. They submitted multiple tickets over nearly a month with no response from Steam Support, leading them to stop buying items on Steam.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3hb7h5/_/cu84nmw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3ece4b4ad1c01363d79","publication_date":"2015-08-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-359d262693","original_id":"ppc_cpqs2u9","tier":"B","category":"RESTORE_REFUSED","title":"Well I doubt that its thaaat easy. My whole inventory got stolen 6 days ago while I was sleeping simply by someone havin","summary":"A user recounts how their Steam inventory worth around 1150 keys (400 pure keys and skins) was stolen overnight via a PC virus while they were sleeping. They complain that Steam Support refused to help, providing a canned response stating they cannot reverse trades confirmed by the account holder.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensiveTrade/comments/30b3ri/_/cpqs2u9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f8e39b8c002309f8ee6","publication_date":"2015-03-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3ecc9c5e67","original_id":"ppc_os5jzxo","tier":"B","category":"RECOVERY_HIJACK","title":"My Windows is only about 3 months old, and I've only installed basic apps like Steam, Spotify, and a web browser. Honest","summary":"A user discusses a suspected account hijacking via Steam Support social engineering, arguing that malware was not the cause since their crypto wallets remained untouched and public business records could have been used by the attacker to impersonate them.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1u7baa6/_/os5jzxo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c11dfb1acd2c4123a67","publication_date":"2026-06-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb75a3f7bd","original_id":"ppc_jmbcitd","tier":"B","category":"HACK_THEFT","title":"I've gotten 100$ worth of items recently stolen from my account with no notification in email or Steam Mobile Authentica","summary":"A user describes having $100 worth of items stolen from their account without receiving any email or mobile authenticator notifications, while the hacker quickly sold the inventory and bought a Dota 2 weapon.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/134jabz/_/jmbcitd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"712c306c5a2474216358","publication_date":"2023-05-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5310dd2be7","original_id":"ppc_ntna1c5","tier":"B","category":"RESTORE_REFUSED","title":"And then there is Steam Support refusing to recover or duplicate my stolen items that is only worth less than 130$. Peop","summary":"The user complains that Steam Support refused to recover or duplicate their stolen items worth less than $130, citing the community market policy. The user describes falling victim to a scam where a scammer posed as Steam Support, manipulated their account, and executed an unauthorized trade that could not be reversed.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1mu25k2/_/ntna1c5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d56089e86fa3191212c6","publication_date":"2025-12-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61133e547b","original_id":"ppc_kyxxniu","tier":"B","category":"HACK_THEFT","title":"Please try and help to find out how this happened.. i know im a idiot and got scammed:\n\nLong story short last night I go","summary":"The user describes falling victim to a sophisticated scam where a fraudster impersonated a Steam employee, gained access to their account, and tricked them into trading away their skins by cloning a friend's profile. The user is asking the community for help and insight into how the scam occurred.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1bt0q4n/_/kyxxniu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"61bc405057c02c2f7513","publication_date":"2024-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43e1c033d8","original_id":"ppc_kudnl0r","tier":"B","category":"RESTORE_REFUSED","title":"I was gonna say Steam is 100% worse. I got my account hacked in 2015, first day of college, I requested to get access ba","summary":"A user recounts that their Steam account was hacked in 2015, and it took Steam Support six months to return access. By the time the account was recovered, all TF2 and CS:GO skins (including a Howl and a knife) had been sold, and support refused to restore them due to the elapsed time policy.","quote":"","source_url":"https://www.reddit.com/r/Rainbow6/comments/1bbxdxl/_/kudnl0r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef40486bc141b4999be0","publication_date":"2024-03-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44e8408d90","original_id":"ppc_ixcxy70","tier":"B","category":"RESTORE_REFUSED","title":"It happened to me 2 years ago, when my account got hacked (i had steam guard) and all the items got sent to one account","summary":"A user recounts how their account was hacked two years ago despite having Steam Guard, resulting in the theft of items worth 300 euros. They contacted Steam Support to question the security breach and request item restoration, but support refused to help and only offered an apology.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/z1ufqg/_/ixcxy70/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14a6e0bf9c522ea12361","publication_date":"2022-11-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b8ae9b9f4","original_id":"pp_1k90uxn","tier":"B","category":"RESTORE_REFUSED","title":"I need help!! my account was taken along with all my skins how can I get a knife and gloves again as fast as possible","summary":"An 18-year-old unemployed user reports that their account was stolen and recovered via Steam Support, but all their high-tier CS skins including a knife and gloves were gone. They lost about $2,000 worth of items and are asking for the fastest way to replace them.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1k90uxn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"43f8035a948a1dd6a166","publication_date":"2025-04-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2245020a0","original_id":"pp_16glek9","tier":"B","category":"RECOVERY_HIJACK","title":"TIFU by loosing my steam account and 105€","summary":"A user recounts how they were scammed on Discord by someone impersonating a Steam admin, resulting in the loss of their Steam account and 105 EUR spent on Steam wallet keys. The user logged out of their account, gave away email access, and subsequently contacted Steam Support and the police.","quote":"","source_url":"https://www.reddit.com/r/tifu/comments/16glek9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f874e161c472ca17bf57","publication_date":"2023-09-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6215a7b85d","original_id":"pp_1crl5ax","tier":"B","category":"RECOVERY_HIJACK","title":"12 Year old Steam Account - Steam refuses to provide any support despite reasonable information","summary":"A user complains that their 12-year-old Steam account with thousands of dollars in items and games was hijacked and Steam Support refused to help recover it despite providing CD keys and video proof.","quote":"","source_url":"https://www.reddit.com/r/gamesupport/comments/1crl5ax/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e350814bf210a6a227d","publication_date":"2024-05-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81ee858e96","original_id":"ppc_kfgs623","tier":"B","category":"RECOVERY_HIJACK","title":"Really, really frustrated with a recent set of communication with the Steam support team.\n\nBasically, I made an account","summary":"The user is complaining about Steam Support refusing to help recover an old account from the 2000s and demanding a handwritten ticket number on an original CD key photo from over 20 years ago. Steam Support claimed the account appeared abandoned.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/188a6nh/_/kfgs623/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c1217b98173f518d862","publication_date":"2023-12-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d184a2019d","original_id":"pp_pze1oi","tier":"B","category":"RECOVERY_HIJACK","title":"Scammed and Lost account -email and phone number changed","summary":"A user describes losing their 17-year-old Steam account to a scammer who changed the email and phone number. Steam Support refused account recovery twice, insisting on the first CD key from 2004 which the user no longer possesses, despite being provided with other purchase proofs and bundle keys, and subsequently closed the tickets.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/pze1oi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac636d54854491f250f1","publication_date":"2021-10-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c1210cc7d","original_id":"pp_gr6dov","tier":"B","category":"RECOVERY_HIJACK","title":"How To Prove Ownership?","summary":"A user is asking for advice on how to prove account ownership to Steam Support after their account was stolen and support rejected their email receipts, activation receipts, and a video recording.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/gr6dov/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f17f06d2b7d69f10a8c7","publication_date":"2020-05-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b9a3169ef","original_id":"pp_1vwkk3f","tier":"B","category":"BAN_NO_REASON","title":"Is there any way to appeal an unfair VAC in CS2?","summary":"A user is asking how to appeal a permanent VAC ban in CS2 received on October 31, 2025, after playing only around 84.7 hours. They claim they never used cheats, contacted support twice, and received canned replies refusing to lift the ban.","quote":"","source_url":"https://www.reddit.com/r/counterstrike2/comments/1vwkk3f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8a2d052b47f468e9b34","publication_date":"2026-08-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2114d36a90","original_id":"ppc_d2i9cw4","tier":"B","category":"RECOVERY_HIJACK","title":"[Question]:Well basically my Steam Account got hijacked so I instantly locked it but now the Steam Support doesn't wan't","summary":"A user describes how their account was hijacked and locked, but Steam Support refuses to unlock it because the user cannot provide activated CD keys as proof of ownership, despite providing payment methods and transaction emails.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4gd8dv/_/d2i9cw4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29864110fb6bf17ec633","publication_date":"2016-04-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64341ab541","original_id":"ppc_d06pvu3","tier":"B","category":"RECOVERY_HIJACK","title":"I feel you, I had an account with them that I abandoned 1 year ago (2015, March), and then later on, someone hijacked my","summary":"A user recounts how their Steam account was hijacked and Steam Support refused to recover it, claiming insufficient information despite providing proofs like wallet transactions, CD keys, and credit card numbers. The user also complains about being routed to Russian-speaking support where the agent refused to return the account.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/46mndh/_/d06pvu3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89fefff8da8ae57aeeac","publication_date":"2016-02-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d03ba71383","original_id":"ppc_neq6dvi","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"When one of my accounts was hacked steam Support deactivated my 2fa because the hacker had an cd key.\nSo if your data go","summary":"The user states that Steam Support deactivated their 2FA because a hacker provided a CD key, highlighting vulnerabilities related to leaked personal data.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ngftts/_/neq6dvi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c850e5e912d5522a6a3","publication_date":"2025-09-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5aaf617288","original_id":"pp_1wx4ewm","tier":"B","category":"RECOVERY_HIJACK","title":"Not sure what to expect…","summary":"A user describes a prolonged contested account recovery dispute where Steam Support states both parties have provided enough proof of ownership, despite the original creator providing early payment details, historical cards, and invoices dating back to 2021.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1wx4ewm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fab2e53cffe072a55bc6","publication_date":"2026-10-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a034175bc","original_id":"ppc_cv0xac7","tier":"B","category":"RECOVERY_HIJACK","title":"[Question]: Is there any other way to proof my identity?\n\n[Error Message]: Hi everyone, my account has been hijacked and","summary":"A user's account was hijacked, with their email, phone number, and password changed, and items lost. The user is asking for alternative ways to prove account ownership since they lack credit card details, CD keys, and receipts for wallet codes. Ticket number 6727-TOBM-1674.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3jyvrg/_/cv0xac7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44f8f2057f2bad180b70","publication_date":"2015-09-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4655258e71","original_id":"ppc_cuvgxhc","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Help my account got hijacked and i had $500 stolen, yes i've never had any issues before and my ticket has been open for","summary":"A user complains that their account was hijacked, resulting in $500 in losses, and that their support ticket #1044-IZVB-2810 has been ignored for over two months without a single reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3jyvrg/_/cuvgxhc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"913c26bc3c7dbf055bac","publication_date":"2015-09-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-247ca19c7c","original_id":"ppc_cu1ih2h","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"**Hello redditors,**\n\nMy steam account got hacked on **Thu, Jul 30 2015**\n\nI've made a ticket to support with my billing","summary":"A user named Jimmy complains on Reddit that his Steam account was hacked on July 30, 2015, and he has been waiting two weeks for a response from Steam Support despite providing proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3fm5qn/_/cu1ih2h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cef189071c392d3b1507","publication_date":"2015-08-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f047b61183","original_id":"ppc_co915ez","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hi,\n\nI sent Steam Support an email 8 days ago about my account being hacked and all of my inventory being stolen. I also","summary":"A user complains on Reddit that they have been waiting over 8 days for a response from Steam Support regarding a hijacked account and stolen inventory. They criticize Valve's slow customer service and cite ticket ID 6701-RYZC-0569.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2ts85o/_/co915ez/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b3e326ae17b5779ba821","publication_date":"2015-02-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b37b0c66c5","original_id":"ppc_p9a8ey5","tier":"B","category":"RECOVERY_HIJACK","title":"my steam account got locked in 2015, I've been contacting them since then (for 11 years) and they keep asking me for cre","summary":"A user describes trying to recover their Steam account locked since 2015, stating that Steam Support repeatedly demands credit card information from 2007 which they do not have, while rejecting provided CD-keys as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1amlr0c/_/p9a8ey5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"75e8618d96ce9f1c23a1","publication_date":"2026-09-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea5d01d5d8","original_id":"ppc_p0c80qg","tier":"B","category":"RECOVERY_HIJACK","title":"# Locked out of my 15-year-old Steam account because I can't provide a 12-year-old Paysafecard receipt. What would you d","summary":"A user describes being locked out of their 15-year-old Steam account valued at around 500 USD due to losing access to their phone number. Steam Support refused account recovery because the user cannot provide 12-year-old Paysafecard receipts from 2014, despite providing CD keys, old email addresses, and PayPal records.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ukiff8/_/p0c80qg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"56d4b8ef79219ec5cce5","publication_date":"2026-07-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aba8227759","original_id":"ppc_frwz0so","tier":"B","category":"RECOVERY_HIJACK","title":"Dude, this same shit happened to me, someone messaged me saying \"accidentally reported you sorry :(\" and told me to get","summary":"The user lost their Steam account via a Discord scam impersonating a Steam admin. They complain that Steam Support refuses to accept purchase receipts and video proof of the scam as ownership verification, demanding CD-keys or wallet codes instead.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/g8fc8b/_/frwz0so/","source_host":"www.reddit.com","source_status":"public_url","source_group":"109922eaff28fb7ce554","publication_date":"2020-05-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5cb66c1a1","original_id":"ppc_k3a0id1","tier":"B","category":"RECOVERY_HIJACK","title":"Personally i hate them, they locked my account and asking for 1st CD key witch i activated in 2003. This is so stupid to","summary":"A user complains that Steam Support locked their account for 8-9 months, demanding a first CD key from 2003 while ignoring other proof of ownership, resulting in a locked account with about $5,000-$7,000 worth of CS:GO skins and games.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/16ygfxk/_/k3a0id1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec3383d8b7342432ff9f","publication_date":"2023-10-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42a4514da0","original_id":"ppc_k0gsyvy","tier":"B","category":"RECOVERY_HIJACK","title":"Yesterday, I bought a Steam Deck. When ordering, I could not remember my original account password, so I just created a","summary":"The user lost access to an old Steam account and created a new one to buy a Steam Deck. When trying to recover the old account, Steam Support demanded an 8-year-old bank statement or a physical CD key as proof of ownership, refusing alternative ID verification and ignoring requests for a supervisor.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1673ys8/_/k0gsyvy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4eda10c05bd15c155b00","publication_date":"2023-09-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef7f31fda0","original_id":"ppc_jys93pn","tier":"B","category":"RECOVERY_HIJACK","title":"I am in similar situation, they locked my account and asking for 1st CD key witch i activated in 2003. This is so stupid","summary":"A user complains that Steam Support locked their account, is demanding a 2003 CD key to prove ownership while ignoring other evidence, and has left the account locked for 8 months resulting in the loss of thousands of dollars in CS:GO skins.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/167wdhj/_/jys93pn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d8b324460d601423aad","publication_date":"2023-09-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56c9edf332","original_id":"ppc_jrhr0yo","tier":"B","category":"RECOVERY_HIJACK","title":"My son's account was just hijacked and working with steam support is like being in an episode of the twilight zone.  \n\nM","summary":"A parent describes how their son's 14-year-old Steam account was hijacked after a login attempt from a Russian IP address. They state that Steam Support is unhelpful and strictly demanding the original CD key while rejecting all other forms of proof such as PayPal and credit card transactions.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/13vkzr2/_/jrhr0yo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a0869730585adabd28e","publication_date":"2023-07-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d6549a3e4","original_id":"ppc_nf10r31","tier":"B","category":"RECOVERY_HIJACK","title":"My account was hacked as well. Contacted Steam Support. They needed proof of ownership. No problem.\n\nExcept.....The proo","summary":"The user recounts their account being hacked and Steam Support refusing to help because they could not provide a physical CD key from 2009 as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fjmgc5/_/nf10r31/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f73c8056dd2f1344368","publication_date":"2025-09-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-050ca58a05","original_id":"ppc_m065yph","tier":"B","category":"BAN_NO_REASON","title":"Not surprising at all. Short my story, I received Community Ban without a reason, and they ask for 1st CD key activated,","summary":"The user describes receiving an unjustified community ban after 20 years, stating that Steam Support ignored their proofs of ownership and demanded the first activated CD key. They report a loss valued between $5,000 and $7,000.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1h53qp3/_/m065yph/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46c879cba13d21eafe1e","publication_date":"2024-12-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-293039e913","original_id":"ppc_lr7mczz","tier":"B","category":"RECOVERY_HIJACK","title":"Same situation, but I lost 5-7k$, Steam \"support\" is asking for 1st CD key that ofc I not have after 20 years, other pro","summary":"A user describes losing $5,000–$7,000 and states that Steam Support is demanding the first CD key from a 20-year-old account while ignoring other proofs of ownership.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1g070dn/_/lr7mczz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41b1ecddcac60bd6cad8","publication_date":"2024-10-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22931050b2","original_id":"ppc_lnetid3","tier":"B","category":"RECOVERY_HIJACK","title":"Hello.\n\nI have a quite old steam account, with hundreds of games. About 1 month ago, my email provider shut off my email","summary":"A user lost access to their old email and cannot change their Steam email because Steam requires a confirmation link sent to the old address. Steam Support refused alternative proofs of ownership, such as library screenshots or order history, and demanded a CD-key, which the user no longer has access to.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1f6bs0g/_/lnetid3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b6e1c8a49a75370d950","publication_date":"2024-09-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec471c92c8","original_id":"ppc_l4v6ywq","tier":"B","category":"RECOVERY_HIJACK","title":"Had my grandpa's account since I first touched a computer (2004) and he let me have it, he sadly passed away in 2014. Fo","summary":"The user recounts losing their long-held inherited Steam account after Steam Support demanded the first CD key activated on the account as proof of ownership. Despite offering other forms of verification and having access to the original email, support removed the account from the user's email, resulting in the permanent loss of the account and its library.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1cw9wz6/_/l4v6ywq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a4218c1bf120a784fea1","publication_date":"2024-05-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc1599860b","original_id":"ppc_krfkuuq","tier":"B","category":"RECOVERY_HIJACK","title":"Here's the deal, couple days ago, I moved from China to the US, after that, I changed my Steam country to US by purchasi","summary":"A user describes their difficulties recovering a 2004 Steam account after it was locked following a region change. They state that Steam Support repeatedly demanded an original Half-Life 1 CD key from 2004, which the user cannot provide because the game was obtained for free during a promotional period.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ag9d20/_/krfkuuq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"385856204411160c12c0","publication_date":"2024-02-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a3e65aa87","original_id":"pp_1kaj1xb","tier":"B","category":"RECOVERY_HIJACK","title":"How can i prove my account to steam support with ou CD key from 2014","summary":"A Steam user describes their difficulty recovering an account locked after a comment misunderstanding, noting that Steam Support is demanding an old 2014 CD key which they no longer possess despite providing recent Visa payment history and other verification details.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1kaj1xb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cbc5b8e342307d43b69","publication_date":"2025-04-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8653d3057a","original_id":"pp_1kaj19x","tier":"B","category":"RECOVERY_HIJACK","title":"HELP, Hơ can i prove my account to Steam Support without CDo Key from 2014","summary":"A user describes their struggle to recover a locked Steam account because Steam Support is demanding an original CD key from 2014, which the user no longer has due to deleted old emails.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1kaj19x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"321b404457bb7d6e71b1","publication_date":"2025-04-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f25ede87a6","original_id":"pp_1bux35k","tier":"B","category":"RECOVERY_HIJACK","title":"fraduluent activity","summary":"A user who recently moved from Poland to the US on a work visa received a temporary ban after adding funds to their account. Steam Support requested CD keys as proof of ownership, which the user struggles to provide, leaving their account locked and games inaccessible.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bux35k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1247941c70e20a98a83f","publication_date":"2024-04-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da59ade444","original_id":"pp_1bux13f","tier":"B","category":"RECOVERY_HIJACK","title":"fraduluent activity on steam account","summary":"A user from Poland who recently moved to the US on a work visa added funds to their account, resulting in a temporary ban and a demand from Steam Support for CD keys as proof of ownership, which they are struggling to provide.","quote":"","source_url":"https://www.reddit.com/r/steamcommunity/comments/1bux13f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c006a97f4a6137562ef","publication_date":"2024-04-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53ab89a971","original_id":"pp_194dmse","tier":"B","category":"RECOVERY_HIJACK","title":"Steam refuses to ublock my acount. Any way of solving this?","summary":"A user is complaining that Steam Support locked their 15-year-old recovered account and is demanding a CD key as proof of ownership, rejecting purchase confirmations provided by a friend who originally gifted the games.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/194dmse/","source_host":"www.reddit.com","source_status":"public_url","source_group":"47bbfbb77a20e3f6c782","publication_date":"2024-01-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bed752efed","original_id":"ppc_iw55799","tier":"B","category":"RECOVERY_HIJACK","title":"So recently my Steam account got compromised while I gad 2 step on my phone. I got 0 email notifications that my email o","summary":"A user's Steam account with $3000 in CS:GO skins was compromised despite 2FA, and their phone number and email were changed without notifications. Steam Support refused to verify ownership because the user could not provide a valid CD key from an approved seller, despite being provided with bank statements, receipts, previous emails, phone numbers, and a photo ID.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/yj5nzj/_/iw55799/","source_host":"www.reddit.com","source_status":"public_url","source_group":"22050c93963759220385","publication_date":"2022-11-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0bd7c726b9","original_id":"ppc_p8do1yt","tier":"B","category":"RECOVERY_HIJACK","title":"Exactly the same here FUCK THAT STEAM shit... i proofed everything what they asked for.. but @ the end... they wanted a","summary":"A user complains that Steam Support refused to recover their 4,000 to 5,000 USD account despite providing ID, real name, and financial proof, because they could not provide an old CD key from 2005.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w9d6fo/_/p8do1yt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3eb10eb6f58eb80e9ca9","publication_date":"2026-09-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d72317937","original_id":"ppc_otixi3p","tier":"B","category":"RECOVERY_HIJACK","title":"This was a post but mods are reviewing it and I need help so posting it as a comment here too.\n\nI have been trying to re","summary":"A Steam user describes losing access to their account after being logged out and having their email changed, but Steam Support refused to verify ownership because the user could not provide a CD key despite submitting other payment details.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ttopvd/_/otixi3p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"20fcc84417f1ef6708d6","publication_date":"2026-06-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c87446636b","original_id":"ppc_o8zk9ey","tier":"B","category":"RECOVERY_HIJACK","title":"I lost my account after moving to another country and trying to change region. My account is permanently community banne","summary":"The user lost access to their account and received a community ban after attempting to change their region following a move. Steam Support requested original purchase verification (first CD key or credit card numbers), which the user could not provide because they used PayPal, resulting in the loss of 90 games and a $400 CS:GO inventory.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1rkut64/_/o8zk9ey/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32035f03d60f88ea30ef","publication_date":"2026-03-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cc3141171","original_id":"pp_4xov5k","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support asking for CD-KEY, i don't have one.","summary":"A user describes trying to recover a self-locked Steam account and notes that Steam Support is asking for a CD-key, which the user does not possess.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/4xov5k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f56a44ca7b69e2e32c9e","publication_date":"2016-08-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c2acdc42b","original_id":"ppc_cxp25vr","tier":"B","category":"BAN_NO_REASON","title":">Three days ago I purchased around $600 in visa gift cards, I added 2 of the cards to steam($400) I bought multiple g","summary":"A 16-year-old user loaded $400 of Visa gift cards onto Steam to buy games, only to have their account locked and funds/games seemingly gone after receiving a system notification and a message from Steam Support linked via screenshots.","quote":"","source_url":"https://www.reddit.com/r/Nudelete/comments/3vnn4n/_/cxp25vr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb4610b9aa4def32a9ab","publication_date":"2015-12-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9d2ed84ae","original_id":"ppc_ctharut","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Question/Problem]So I let my cousin play CS:GO on my account for a little bit because he was new to steam and wanted to","summary":"The user recounts that their account was compromised after letting a cousin play, resulting in their email being changed. They locked the account and submitted a Steam Support ticket, but have received no response after 8 days.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3apgld/_/ctharut/","source_host":"www.reddit.com","source_status":"public_url","source_group":"48031892be82a1fcb1f9","publication_date":"2015-07-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57da101bf3","original_id":"ppc_co5zvyl","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"okay. It's been almost 2 weeks since I got locked out of my account. I sent multiple tickets to steam support and nothin","summary":"A user complains that they have been locked out of their account for almost 2 weeks, multiple support tickets have been ignored, and their expensive items have now gone missing.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2ts85o/_/co5zvyl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"93f874cc4f57c002acbf","publication_date":"2015-01-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c2612c5a2","original_id":"ppc_gzv627c","tier":"B","category":"RECOVERY_HIJACK","title":"My account was hacked and my email mobile number steam guard and password was changed. itryed to give the steam support","summary":"The user states that their account was hacked, with the email, mobile number, Steam Guard, and password changed. They attempted to provide proof of ownership to Steam Support using PayPal invoice numbers, Steam keys, and emails, but encountered a continuous captcha error preventing submission.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/n2g48h/_/gzv627c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b88bf25ee831ad1609b1","publication_date":"2021-05-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39b1297fb9","original_id":"ppc_czhrcp7","tier":"B","category":"RESTORE_REFUSED","title":"The hijacker didn't change my password or anything. They accessed my account solely to steal my Fire Serpent, Master Pie","summary":"The user describes having high-value items (Fire Serpent, Master Piece, and Flip Knife) stolen from their account. They state that Steam Support refused to return the items, claiming their evidence was insufficient and that items are only restored when verifiable through Steam's own resources.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/43dtk5/_/czhrcp7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7823a197d0b942183ef1","publication_date":"2016-01-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4fd9d4018f","original_id":"pp_qiify","tier":"B","category":"RECOVERY_HIJACK","title":"Issues with Steam! ARG!","summary":"The user was unable to access their Steam account after several months of inactivity and could not receive password reset emails. Steam Support initially refused to help without the original CD key or receipt, but later restored access to the account on March 6th.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/qiify/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5821a804d156ffd1d8f9","publication_date":"2012-03-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a16a40439","original_id":"pp_1hhhl3l","tier":"B","category":"RECOVERY_HIJACK","title":"Account Recovery","summary":"A user is trying to recover an old Steam account from 2013 and is struggling to provide the requested payment details or CD keys required by Steam Support for proof of identity.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1hhhl3l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"082023ac055608542bcc","publication_date":"2024-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b675f606d","original_id":"pp_1g787ee","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Banned My Account Without Any Reason","summary":"A user describes losing access to their Steam account created in 2008 and recounts how Steam Support rejected their ownership proofs, such as old emails, receipts, and WebMoney transaction records, demanding an ancient CD key instead.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g787ee/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f27dcad7ca264d3ee66c","publication_date":"2024-10-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-213e38282c","original_id":"pp_1eouzoc","tier":"B","category":"RECOVERY_HIJACK","title":"Issues with changing old phone number on steam account. Support not helpful.","summary":"A user trying to update an old phone number on their long-unused Steam account reports that Steam Support rejected their billing and bank statement proofs after asking for unavailable CD keys and PayPal information. The user wants to secure their account before getting a Steam Deck.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eouzoc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b9d50e159640cbe7e038","publication_date":"2024-08-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82fd488d43","original_id":"pp_1ehc5g8","tier":"B","category":"RECOVERY_HIJACK","title":"Steam refuses to return my account to me","summary":"A user describes their experience trying to recover a stolen Steam account, stating that support rejected valid proofs of ownership including bank cards, digital receipts, and CD keys.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1ehc5g8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b274494f4932a1ff36f9","publication_date":"2024-08-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4a2c3c555","original_id":"ppc_k9xibce","tier":"B","category":"RECOVERY_HIJACK","title":"Need help!\n\nHello everyone. So, I have a steam account that I used up until maybe 5 years ago when my pc stopped working","summary":"A user is asking for help on a forum after Steam Support refused to reset their password without a CD key, which they no longer have for their 15-year-old account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/17l9i6m/_/k9xibce/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c152f8b08953fe961ed","publication_date":"2023-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9eee80fe5","original_id":"ppc_k3xc4fe","tier":"B","category":"RECOVERY_HIJACK","title":"A lot of things aren't adding up then - the only reason I provided a photo ID is because I was directly asked to by stea","summary":"A user expresses frustration that despite providing a photo ID and all requested information to Steam Support, their account remains locked and they only receive generic refusals to assist.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/16wy7aq/_/k3xc4fe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7f07eafed5d2b39b94b8","publication_date":"2023-10-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e85b79a5d","original_id":"pp_1p7oxf1","tier":"B","category":"RECOVERY_HIJACK","title":"I think someone has logged into my account, and changed my passwords, and emails. I am scared they have access to my paypal","summary":"A Steam user describes falling victim to a Discord scam where an impersonator claimed the user made an unauthorized Rust purchase and directed them to log out of Steam and purchase gift cards. The user lost access to their account, changed their credentials, and filed a Steam support ticket while fearing for their PayPal.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1p7oxf1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7909d04f136fa78c4a11","publication_date":"2025-11-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90d9637fb9","original_id":"ppc_h2nus2d","tier":"B","category":"BAN_NO_REASON","title":"Last week i tried logging in to my steam account and it said that logins are disabled contact steam support so i went th","summary":"The user recounts that their Steam account was deactivated after Steam Support claimed it was part of a report bot network, which the user denies. The user submitted a purchase key for proof of ownership but received a permanent ban/deactivation without further resolution.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/nprb5d/_/h2nus2d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9195e3a3e7b589c0b457","publication_date":"2021-06-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c208679e6","original_id":"ppc_mp3dd8c","tier":"B","category":"RECOVERY_HIJACK","title":"Hi! Currently in the same boat as you did before. My account was hacked as well and the hackers changed my email and pas","summary":"A user describes struggling to recover their hacked Steam account because Steam Support rejected their credit card details and claimed their GCash transaction history screenshot was too blurry. The user is asking another person for advice on how to successfully submit payment proof.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/15388rv/_/mp3dd8c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"281ed65879e92fc1e4ce","publication_date":"2025-04-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d491339eb9","original_id":"ppc_dxv4oeh","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Guys, I am serious.\n\nThe case number launched by the hacker in my steam account asking steam service to remove my cell p","summary":"A user describes how a hacker gained access to their Steam account, opened a support ticket with ID HT-69K2-3R8Y-JBN8, and convinced Steam Support to remove the user's cell phone number by simply typing 'delte'. This allowed the attacker to take over the account, leaving the user without access or protection.","quote":"","source_url":"https://www.reddit.com/r/PUBG/comments/8e434b/_/dxv4oeh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f7b19da8fa7dcd5d647","publication_date":"2018-04-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-667296c8f6","original_id":"ppc_dc0085e","tier":"B","category":"RECOVERY_HIJACK","title":"Just recently, I was kicked out of my steam account. Next thing I know, my password wont work anymore. I check my emails","summary":"A user describes how their Steam account was hijacked by a Russian IP address that changed the email address, leaving them locked out and unable to use Steam Support on a newly created linked account without spending $5.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5ll5gj/_/dc0085e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d8a799360310251963b","publication_date":"2017-01-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b028c1576","original_id":"pp_utxmx5","tier":"B","category":"RECOVERY_HIJACK","title":"My Steam account was recently hacked","summary":"The user is reporting that their Steam account was hacked, the email and phone number were changed without notifications, and they are unable to submit a support ticket because they do not know the hacker's email address.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/utxmx5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2a71bc68590a4a8b60d","publication_date":"2022-05-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccc33af12f","original_id":"pp_sql7f9","tier":"B","category":"RECOVERY_HIJACK","title":"hacker has all my information literally","summary":"A user reports that their email, PayPal, and credit card information were compromised, allowing a hacker to use personal details to hijack their Steam account by changing the associated email, password, and phone number. The user locked the account and is asking if it is lost forever.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/sql7f9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7d2ae5a7a8b9cd079691","publication_date":"2022-02-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efbc404569","original_id":"ppc_ewkhokx","tier":"B","category":"RECOVERY_HIJACK","title":"So I have the same problem but the hacker changed my email and I was never notified via my email. I use to love steam bu","summary":"A user describes having their Steam account hijacked after a hacker changed their email without notification. They report that phone support hangs up on them and password recovery fails because the email address was changed.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/coq0h4/_/ewkhokx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"83bfd9df72dad171889f","publication_date":"2019-08-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79e0ea1821","original_id":"ppc_hg7vdwc","tier":"B","category":"RECOVERY_HIJACK","title":"Well same happened with me, but my acc was hacked (3070987). I had the same proofs as you.\n\n\\*owner of the steam acc,\n\n\\","summary":"A user describes how their account was hacked and Steam Support refused to recover it despite providing extensive proofs including ID, emails, and Faceit data. The user notes that the hacker changed account details and support still failed to recognize the true owner.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/q5t9ux/_/hg7vdwc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9d0bdd42c000e4f7f4ff","publication_date":"2021-10-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d490ab561b","original_id":"ppc_j9ci1ww","tier":"B","category":"HACK_THEFT","title":"My account was hacked yesterday due to this message. Unfortunatelly, yes, I clicked, yeah I know dumb, but it was a mess","summary":"The user's account was compromised after clicking a malicious link sent by a friend's hacked account. The hacker changed the account credentials and removed the phone number, and the user is currently waiting for a response from Steam Support after submitting a ticket with proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/10utcd5/_/j9ci1ww/","source_host":"www.reddit.com","source_status":"public_url","source_group":"43376d324ebdff6e3747","publication_date":"2023-02-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a02df861b2","original_id":"ppc_edhannl","tier":"B","category":"RECOVERY_HIJACK","title":"Hey, so im in a great trouble because i cant get access to my steam account. So lets begin from the start. I sold my gam","summary":"A user describes losing access to their Steam account after their phone with Steam Guard was stolen and they no longer have access to the original 2008 email or the Counter-Strike: Source CD key. They state that Steam Support threatened to close the ticket for failing to provide the requested proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/abe1vx/_/edhannl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5206bf488d7d3920f02d","publication_date":"2019-01-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a2b6ada170","original_id":"ppc_oa7pr6b","tier":"B","category":"RECOVERY_HIJACK","title":">So i got a sms says exactly \" Steam: Support has removed this number from the account aqeofkinq. Contact us if you didn","summary":"A user shares an SMS notification showing Steam Support removed their phone number from the account, leading to an account takeover where the hacker changed email and account details. The user describes being locked out and unable to open new support requests.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1rrna5o/_/oa7pr6b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8d53b5fac8b7b25b92f9","publication_date":"2026-03-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c55950073","original_id":"ppc_n7su1x2","tier":"B","category":"RECOVERY_HIJACK","title":"Hey everyone,\n\nI'm completely locked out of my Steam account and would appreciate any advice or help.\n\nMy phone was rece","summary":"A user is locked out of their Steam account after their phone was stolen, having lost both their Steam Guard Authenticator and recovery codes without a backup phone number linked. They are unable to view Steam Support's email response because logging in requires the 2FA they no longer possess.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1metfvm/_/n7su1x2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7b71655b1ddcffdddb23","publication_date":"2025-08-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f12eba556","original_id":"ppc_m4g95gj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"i was poor not even in maps and my account was hacked and email changed i was able to play through steam cuz the hacker","summary":"A user describes having their account hacked and email changed, after which Steam Support locked the account and failed to respond for over a week despite being provided with ownership information.","quote":"","source_url":"https://www.reddit.com/r/pathofexile/comments/1hou6wg/_/m4g95gj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b06b0308201c63642eaa","publication_date":"2024-12-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffa61cd1db","original_id":"ppc_m4dpp36","tier":"B","category":"RECOVERY_HIJACK","title":"i was poor not even in maps and my account was hacked and email changed i was able to play through steam cuz the hacker","summary":"The user describes having their account hacked and email changed, after which Steam Support locked the account and has not responded for over a week despite being provided ownership information.","quote":"","source_url":"https://www.reddit.com/r/PathOfExile2/comments/1hohy4h/_/m4dpp36/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ba101a1298db3ec8e203","publication_date":"2024-12-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6729333b29","original_id":"ppc_m4ce5xn","tier":"B","category":"RECOVERY_HIJACK","title":"i was poor not even in maps and my account was hacked and email changed i was able to play through steam cuz the hacker","summary":"A user describes having their account hacked and email changed, after which Steam Support locked the account and has not responded for over a week despite being provided ownership information.","quote":"","source_url":"https://www.reddit.com/r/PathOfExile2/comments/1hohy4h/_/m4ce5xn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"196aee7e3fc82273c14b","publication_date":"2024-12-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-288d444474","original_id":"ppc_lg70im2","tier":"B","category":"RECOVERY_HIJACK","title":"My steam account and email have been hacked and I am unable to solve this case with steam support. I'm giving it one las","summary":"A user's Steam account and email were compromised, and despite providing multiple bank transaction details after the hacker deleted original Steam emails, Steam Support rejected the proof and refused account recovery.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ehdt1p/_/lg70im2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a3a37982fc80c8719587","publication_date":"2024-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-034c4e0c5b","original_id":"ppc_l38gy7e","tier":"B","category":"RESTORE_REFUSED","title":"My son fell victim to this exact scam. Fake Google ad to a fake dmarket site. Steams policy states that new devices logi","summary":"A user recounts how their son fell victim to a phishing scam via a fake Google ad, resulting in stolen items despite Steam Guard policies. The user expresses frustration that Steam support stated changing the authenticator reduces trade holds to 2 days and failed to revert the trades.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ckhnvj/_/l38gy7e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3e24dfadbefbc62d0d7","publication_date":"2024-05-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dbc350a522","original_id":"ppc_kyblmb5","tier":"B","category":"RECOVERY_HIJACK","title":"Oh, when I did it, I was logged in, but I clicked on the link, while only on the mobile app for steam on my phone. I did","summary":"A user recounts how their account was compromised after clicking a link on their mobile device, leading to changes in their Steam Guard, email, and password. They describe the process of recovering the account through a support ticket by providing credit card and initial email details, noting it took over two days for Steam Support to respond.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ai3jjs/_/kyblmb5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1657e2dfc002c83038a","publication_date":"2024-04-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80e16a90b5","original_id":"ppc_kx2nh0z","tier":"B","category":"RECOVERY_HIJACK","title":"I am going through this RN :( My son was playing a game, got logged out. Hacker (location Smolenskaya, Oblast, Russia) r","summary":"A user describes how their son's account was hacked, losing 2FA, email, and password in minutes, and states they are stuck in an endless loop with Steam Support providing proof of ownership without resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bh1ahm/_/kx2nh0z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c40f5cab1fcb2fceaf6","publication_date":"2024-03-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91d7ce10f2","original_id":"ppc_kworvtb","tier":"B","category":"RECOVERY_HIJACK","title":"Hackers got me too. They changed my email and number without steam ever emailing me saying that there has been a breach.","summary":"A Steam user describes having their account hijacked after hackers changed their email and phone number without receiving any notification. They are unable to submit a support ticket because the account is no longer recognized by the system.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bo4trn/_/kworvtb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6619ae9a2f6ced7a8de","publication_date":"2024-03-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5740a7c57","original_id":"pp_1ix00c9","tier":"B","category":"RESTORE_REFUSED","title":"Stolen items via trade","summary":"A user vents on a forum about losing around 20 EUR worth of items via trade after their mobile authenticator was apparently transferred without their notice. They state that Steam Support refused to restore the trades due to their policy.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/1ix00c9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66b6304fe15ac06b06c1","publication_date":"2025-02-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb01cea75d","original_id":"ppc_hncrmv2","tier":"B","category":"RESTORE_REFUSED","title":"Three days ago my steam account was hacked and all my items were missing. Thousands of items worth well above 1k $. I ha","summary":"A user describes how their Steam account was hacked despite having Steam Guard mobile authenticator enabled, resulting in the loss of thousands of items worth over $1,000. Steam Support refused to restore the items, claiming the authenticator was switched via SMS approval, which the user denies ever receiving.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/r6d6jy/_/hncrmv2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fdf275076beba4291343","publication_date":"2021-12-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f2a54aa4d","original_id":"ppc_k94tiw6","tier":"B","category":"RESTORE_REFUSED","title":"My account was stolen yesterday and somehow they traded my items when I have my mobile authenticator on, and I never rec","summary":"A user recounts that their account was compromised despite having mobile authenticator enabled, and their items were traded away without their confirmation. The user states that Steam Support refused to reverse the trades, claiming it would affect Steam wallet funds, and is asking for community advice.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/17l9i6m/_/k94tiw6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a3a1be2bcc402d0150f","publication_date":"2023-11-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61546e341d","original_id":"pp_17un9qa","tier":"B","category":"RESTORE_REFUSED","title":"Item traded without confirmation when mobile authenticator is enabled","summary":"A user describes having their account stolen and inventory traded away despite having a mobile authenticator enabled without receiving confirmation prompts. They state that Steam Support refused to reverse the trades, claiming it would affect Steam wallet funds, and left them without hope of item recovery while asking for advice on trade bans.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/17un9qa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"26466ea131f8155854c2","publication_date":"2023-11-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-389e894a19","original_id":"ppc_cs8xecp","tier":"B","category":"RESTORE_REFUSED","title":"Got my inventory stolen cause someone got into my account. Steam Guard and mobile authenticator didn't work and Steam Su","summary":"The user complains that their inventory was stolen despite Steam Guard and mobile authenticator being active. They state that Steam Support blamed them for having a weak password and refused to help, arguing that support should intervene when there is proof the user was not at fault.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3a3g87/_/cs8xecp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58889c1707821c922f02","publication_date":"2015-06-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93c8e07ec3","original_id":"ppc_kb8wduh","tier":"B","category":"API_KEY_THEFT","title":"UPDATE: Yes he is a scammer. I didn’t realise before but when I deleted the API key a new one was automatically made. I","summary":"The user describes experiencing an API key scam where a malicious script automatically regenerated API keys and intercepted a trade on Skinport. They resolved the issue by resetting their password, which stopped the unauthorized API key creation.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1866vzw/_/kb8wduh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9051ed5d02f4df97d305","publication_date":"2023-11-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67ea65dea7","original_id":"ppc_ll4gu8t","tier":"B","category":"API_KEY_THEFT","title":"I dont know where is the flaw but definitely revoke your steam API key, if you did so and you still have generated new o","summary":"A user advises others to revoke their Steam API key and check their PC for malware if unauthorized trade offers are being sent from their account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1f56cvn/_/ll4gu8t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a4f581e5bd349e87de45","publication_date":"2024-09-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57edd78e7c","original_id":"ppc_l042u77","tier":"B","category":"API_KEY_THEFT","title":"Not sure exactly HOW they got my info and all, but usually it’s through a keylogger when you log into a 3rd party site.","summary":"A user describes how they fell victim to a scam involving a fake VAC ban and a scammer impersonating a Steam Support agent after logging into a third-party trading site. The scammer attempted to trick the user into trading skins to an alt account for 'verification' via API key manipulation, but the user changed their password, deauthorized devices, and blocked the scammer.","quote":"","source_url":"https://www.reddit.com/r/counterstrike2/comments/1c6gb77/_/l042u77/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55c42e6b38cf902a5999","publication_date":"2024-04-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b3da39226","original_id":"ppc_ctlei8u","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Submitted ticket 10 days ago to recover my hijacked account, items and to unlock the account and steam didn't respond ye","summary":"A user complains that they submitted a ticket 10 days ago to recover a hijacked account and items, but Steam Support has not responded yet.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3bi8ca/_/ctlei8u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b233d9c60d9acc5d5234","publication_date":"2015-07-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-140d4cafde","original_id":"ppc_ou9wren","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"my ticket:  \n  \n Hello, my Ticket got closed again but  \n  \nThank you for your previous replies.  \n  \nI understand that","summary":"The user is writing a message to Steam Support attempting to follow up on a closed ticket regarding an accidentally gifted game sent to a wrong, unresponsive stranger's friend code. They are asking for clarification on how to obtain recipient approval when communication is impossible.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uhoqbb/_/ou9wren/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db09c0e9535be6aed07d","publication_date":"2026-06-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4eb3af51a7","original_id":"ppc_k4boik8","tier":"B","category":"RECOVERY_HIJACK","title":"How to get stolen account back?\n\nHello hivemind.\nMy longtime steam Account (~15 years) has recently been stolen and the","summary":"A user describes their 15-year-old Steam account being stolen and their struggle to recover it through Steam Support. Support repeatedly asked for verification methods the user didn't use, such as Klarna accounts and old activation keys, while rejecting PayPal receipts and a photo with their passport.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/16wy7aq/_/k4boik8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e952bfa379ba338c88e7","publication_date":"2023-10-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7453068667","original_id":"ppc_ip7cecv","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"PLEASE help me. PLEASE. Steam support is no longer responding to my ticket. My steamdeck was shipped BACK to valve at th","summary":"A user describes how their Steam Deck was shipped back to Valve's Carol Stream, IL facility where it was signed for, but Steam Support has stopped responding and blocked them from opening new tickets due to duplicate ticket errors, resulting in a loss of $700.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/u8wcao/_/ip7cecv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa130f65a62719864487","publication_date":"2022-09-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0cbee7ef5","original_id":"ppc_n09e3nc","tier":"B","category":"RECOVERY_HIJACK","title":"I have quite old steam account, however stopped using it in 2022, because I left Ukraine due to war and my gaming PC sta","summary":"A user describes difficulties recovering an old Steam account after moving to Argentina, including requests for pre-2021 payment details from expired cards and a captcha error when trying to submit a new ticket.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1l0m8ol/_/n09e3nc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"51409c168ac0d9f7234c","publication_date":"2025-06-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-baf1abb1cc","original_id":"ppc_cqwswqj","tier":"B","category":"BAN_NO_REASON","title":"Oh. Looks like now i understand for that my steam account was banned. But why i can't get this clear reason directly fro","summary":"A user complains on a public forum that Steam Support gave them conflicting reasons for an account ban related to fraudulent items obtained via the Steam Market or trade. They argue that users have no way to verify item legitimacy and question Valve's policy of banning traders down the chain rather than just the primary offender.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/34kx7c/_/cqwswqj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de39ef2f0273f2307ed0","publication_date":"2015-05-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98f3b5ce80","original_id":"ppc_mj3wjmq","tier":"B","category":"RESTORE_REFUSED","title":"The same thing happened to me now they drained my steam wallet balance. How would I ever trust a steam wallet again. I h","summary":"A user describes having their Steam wallet balance drained despite having 2FA and Steam Guard enabled on a new PC, and states that Steam Support refused to revert the transaction.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1dmsrlt/_/mj3wjmq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c125820453c90bcb7375","publication_date":"2025-03-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fb51074de9","original_id":"pp_1oq90lm","tier":"B","category":"RECOVERY_HIJACK","title":"Ticket 10170255","summary":"A user complains that Steam Support closed their ticket without helping them recover their account, despite providing prior usernames and information, and mentions recently purchasing a knife.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1oq90lm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9dce79efa14465e97696","publication_date":"2025-11-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f85a657510","original_id":"pp_1j9db8k","tier":"B","category":"RESTORE_REFUSED","title":"Steam refuses to refund stolen €115 despite admitting my account was hacked","summary":"A user describes how their account was hacked on January 25, 2025, resulting in unauthorized purchases worth €115 via inflated Dota 2 market items. They state that Steam Support refuses to refund the money despite admitting the account was compromised, and that security alerts arrived too late.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1j9db8k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"991f2beed1a20bc55689","publication_date":"2025-03-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab15a74054","original_id":"ppc_jf1ccl4","tier":"B","category":"RESTORE_REFUSED","title":"No, I'm not clicking any links. In the afternoon, I just add 1 friend to my Steam account because he want to alter the b","summary":"A user describes losing their Dota 2 marketable items and immortals after adding a friend, discovering they were sold on the community market without receiving the funds. They criticize Steam Guard as useless and state that Steam Support was unhelpful and refused to assist them.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/12btqos/_/jf1ccl4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b21ebc48e2d65423ff3","publication_date":"2023-04-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e126be2ff1","original_id":"ppc_kv6frur","tier":"B","category":"RECOVERY_HIJACK","title":"My sister’s account was stolen, but she has never purchased a game with a credit card, only with gift cards. Is there an","summary":"A user describes how their sister's Steam account was stolen and how Steam Support repeatedly asks for credit card verification details she cannot provide because she only used gift cards. Despite trying to submit a gift invoice code from a game sent to her, support gave a canned response asking for credit card numbers, leaving the account recovery in jeopardy.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1b3sm0l/_/kv6frur/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7e9c241d435e216d3347","publication_date":"2024-03-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fed5b6dc37","original_id":"pp_lnclxu","tier":"B","category":"RESTORE_REFUSED","title":"\"Excellent\" Steam Guard protection","summary":"A user describes losing $40 worth of Dota 2 items via an unauthorized trade while they were asleep, despite having Steam Guard enabled. They state that Steam Support responded quickly but refused to help, instead offering standard security advice.","quote":"","source_url":"https://www.reddit.com/r/u_Jaegeroff/comments/lnclxu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"772c64eda6d669596c6c","publication_date":"2021-02-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96f48f39e5","original_id":"pp_1h0iezw","tier":"B","category":"HACK_THEFT","title":"My Discord and Steam account were logged into once each in the last 3 days. I suspect my login tokens have been grabbed, but don't want to rule anything out. The guy is also awful at dealing damage on","summary":"The user recounts that both their Discord and Steam accounts were compromised, with attackers bypassing 2FA likely via a token grabber on their PC. The attacker sold worthless skins worth about $3 on the Steam Community Market, but the funds remained pending. The user has since changed their passwords and wiped most files from their computer.","quote":"","source_url":"https://www.reddit.com/r/cybersecurity_help/comments/1h0iezw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6536754894d68054a8d9","publication_date":"2024-11-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4789942413","original_id":"ppc_hhyrb8k","tier":"B","category":"RESTORE_REFUSED","title":"Yah… same shit happened to me and steam said they cant do anything like reversing the sales in the community market. The","summary":"A user recounts how their account was compromised, resulting in items worth around $140 being sold on the community market for a fraction of their value, and stolen wallet funds being used to purchase an item. Steam Support refused to reverse the market transactions or restore the funds or items.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/qe4fgj/_/hhyrb8k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b28bb454b0504b9fd57f","publication_date":"2021-10-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0d4941e2c","original_id":"httpssteamcommunitycomdiscussionsforum0595139814","tier":"B","category":"RESTORE_REFUSED","title":"Fake FISS DOTA 2 EN broading casting site, please beware!","summary":"The user warns about a fake Dota 2 broadcasting/phishing site and says Steam Support reported that their lost items could not be restored. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/595139814470214943/?l=ukrainian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1869266ebdbaf6b298bb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f74ff1c45","original_id":"httpswwwtrustpilotcomreviewwwwsteampoweredcompag","tier":"B","category":"HACK_THEFT","title":"Steam Reviews | Read Customer Service Reviews of www.steampowered.com | 3 of 129","summary":"The user says their Steam account was compromised and the recovery flow only asks them to log in, creating a loop with no clear way to contact support or a real person. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"30dfabf0e8593213b91a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7acc10de28","original_id":"httpssteamcommunitycomdiscussionsforum1490123197","tier":"B","category":"HACK_THEFT","title":"Stolen Items :: Help and Tips","summary":"The post is a help/tips note about restoring access to a hijacked, stolen, or self-locked Steam account. It does not quote any Steam Support reply; the visible text is generic guidance, not a support response.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/490123197941530199/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"97d66489ffc90e59052d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a28472d9db","original_id":"httpssteamcommunitycomdiscussionsforum1667949021","tier":"B","category":"HACK_THEFT","title":"My steam and discord got hacked :: Help and Tips","summary":"The user reports that their Steam and Discord accounts were hacked. The post contains advice indicating session hijacking and steps to secure the account, but no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6679490218975282280/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"190e6f4463e8c7c975d7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e538ca6c38","original_id":"1s0gfq1","tier":"B","category":"HACK_THEFT","title":"r/SteamScams on Reddit: My Steam account was hacked by fake Steam support — all my Dota 2 items stolen","summary":"The user's Steam account was hacked by scammers impersonating Steam Support, and their Dota 2 items were stolen. A commenter says Steam Support told them they could not do anything and to change passwords and remove card info.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1s0gfq1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00a965b00a21efe74dc6","publication_date":"2026-03-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-687e227be5","original_id":"httpssteamcommunitycomapp730discussions038219223","tier":"B","category":"API_KEY_THEFT","title":"Please help me, (i think api key scam) :: Counter-Strike 2 General Discussions","summary":"The user suspects an API key scam related to Counter-Strike 2, and the post gives recovery steps such as revoking the API key, regenerating backup codes, changing the trade link, and reporting the scam account. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/3821922393601735438/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"06fb1fba6c38afba9419","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bd916418e","original_id":"1i0a8kt","tier":"B","category":"API_KEY_THEFT","title":"I'm being contacted by [email omitted]","summary":"The user clicked a malicious link from a Steam friend and appears to have had their account compromised, with friends receiving similar messages. They were then contacted by a fake Valve email and a Steam user claiming to be support, asking them to transfer inventory, while a support ticket was reportedly closed because the impersonator was already handling it.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1i0a8kt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5fc2f240d61a899b96b8","publication_date":"2025-01-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a8c3f5a32","original_id":"13mhni6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How to remove gift purchase restriction? : r/steamsupport","summary":"The user asked how to remove a gift purchase restriction and contacted Steam Support, but says they were told nothing about a resolution and the ticket was already closed. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/13mhni6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b4065108eb0219e47e0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-164468e05d","original_id":"1gdx2n4","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account hacked, got it back, hacker is out of the ...","summary":"The user reports their Steam account was hacked and later recovered, but Steam Support is refusing to return the account after apparently finding something during ownership verification. The post asks how common it is for Steam Support to request proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gdx2n4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"622827e9e037e3a8bd34","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a159d2c44d","original_id":"1vvrff9","tier":"B","category":"RECOVERY_HIJACK","title":"Title: Need help recovering my Steam account — I no longer have the Steam Wallet Code they requested","summary":"The user lost their phone with Steam Guard and is trying to recover their Steam account. They still have the associated email, but Steam Support requested a previously used Steam Wallet Code and said other ownership details were not valid for verification.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vvrff9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"676c63ec8bede8459269","publication_date":"2026-08-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-532b5ad751","original_id":"1ucqjf0","tier":"B","category":"RECOVERY_HIJACK","title":"Help with Proof of ownership","summary":"The user lost their Steam account and contacted support, which requested proof of ownership and a complete purchase history from PagBank/BoaCompra. The user provided receipts and emails but could only obtain a partial history, then explained the situation to Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ucqjf0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94c4c1c1164ae9650c96","publication_date":"2026-06-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2224a80edc","original_id":"1nlsrix","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Duplicated ticket","summary":"The user says Steam Support indicated there is already an open ticket for their issue, but they have not received any email and fear losing their account and inventory. They state they can provide proof of ownership, but Steam Support is not contacting them.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1nlsrix/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ac342db13fa2cd06200","publication_date":"2025-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fae3ce90a","original_id":"1njeyb4","tier":"B","category":"HACK_THEFT","title":"Scammer has my Steam username and purchase history – worried about account Take over","summary":"User was targeted by a scammer impersonating Steam Support, sent a purchase-history screenshot and username, but did not remove Steam Guard. They blocked the scammer and submitted a Steam ticket to flag a possible account takeover; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1njeyb4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d447a0f8a33db466c79","publication_date":"2025-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2411781ae8","original_id":"1mi4xdi","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support policy on “original email” for verification seems unfair – my experience","summary":"The user's 10-year-old Steam account was flagged for security concerns. Steam Support confirmed their details matched but required the original 2014 account-creation email and closed the ticket until it was provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mi4xdi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5bd29178312902e2e3d0","publication_date":"2025-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf66e2d7fc","original_id":"1mbvs01","tier":"B","category":"RECOVERY_HIJACK","title":"My Steam account is compromised. I need help!","summary":"User fell for a phishing fake Steam login page, had their authenticator changed and phone number removed, and lost access to the account. Steam Support asked for a retail CD Key as proof of ownership, but the user lacks the original box and has provided other proof while waiting for a response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mbvs01/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d007a0fcd0e0f70d500","publication_date":"2025-07-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b957ebb296","original_id":"1mbhh67","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support is honestly garbage when it comes to lost accounts.","summary":"The user lost access to their account and says Steam Support sent the password reset to the original inaccessible email, effectively giving the account to a hacker despite proof of ownership. They report no response in the ticket and remain locked out.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mbhh67/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e74973e6f80a63f9a214","publication_date":"2025-07-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-477b3923c3","original_id":"1ltcy57","tier":"B","category":"RECOVERY_HIJACK","title":"21 year old account recovery","summary":"A user recovered an uncle's old Steam account, redeemed a $20 gift card and a game key, and asks whether proof of ownership can unlock the account; they consider faking a gift card. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ltcy57/","source_host":"www.reddit.com","source_status":"public_url","source_group":"802c316610da0e2df47d","publication_date":"2025-07-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dfcda3bba","original_id":"1ljacl6","tier":"B","category":"HACK_THEFT","title":"Steam support. Account Ownership","summary":"The user says their account was breached via a third-party app and was later contacted by Steam Support asking for proof of ownership; upon checking logs, they discovered the account originally came from someone else and was transferred to them about 15 years ago. Steam Support did not quote any specific reply in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ljacl6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"159287dd9d9bed68041b","publication_date":"2025-06-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68534604cb","original_id":"1litcz5","tier":"B","category":"HACK_THEFT","title":"Account got highjacked.","summary":"User was hijacked after falling for a Faceit scam; Steam stopped the inventory theft, but the account is locked pending proof of ownership. The user asks whether they will still be able to access their inventory after the process.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1litcz5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea9e175c76b7e3a41d25","publication_date":"2025-06-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-246622c2ce","original_id":"1kirxfp","tier":"B","category":"RECOVERY_HIJACK","title":"Feel like steam support is failing me but hopefully not","summary":"The user's Steam account was compromised, and Steam Support keeps requesting additional proof of ownership, including a transaction from 2016 that the user says does not exist. The user feels support is not accepting the proof they provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kirxfp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42c2b30722b9afbda1be","publication_date":"2025-05-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92a6838ad9","original_id":"1j5eiyq","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Why is SS not getting back to me..? It’s been 24hrs?","summary":"The user reports an urgent account privacy/security issue and says they opened a Steam Support ticket 24 hours ago but have received no response, while worrying about unauthorized activity. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1j5eiyq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aebb3ff658f0c506eca7","publication_date":"2025-03-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc73d08e3a","original_id":"1ix40o6","tier":"B","category":"RECOVERY_HIJACK","title":"Lost email and password but remember USERACCOUNT.","summary":"User lost the email and password for a Steam account but remembers the username; the account has only one free game. They ask whether account recovery is possible, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ix40o6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"31e87152bd643d3e7183","publication_date":"2025-02-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39884ba7f1","original_id":"1hsxmwa","tier":"B","category":"HACK_THEFT","title":"Steam support response time for tickets?","summary":"The user clicked a bad link, entered their info, and their Steam account was compromised. They submitted proof of ownership and purchased-game transactions, and are asking how long Steam Support takes to respond after 15 hours with no reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hsxmwa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"36a3faa3b546b60def3b","publication_date":"2025-01-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dfe78c9c6a","original_id":"17ijgl1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: Lost Code and uncooperative support","summary":"The user lost their Steam authenticator/code and could not provide all the account ownership info requested. They say Steam Support repeatedly told them they were out of luck and closed the tickets without restoring access.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/17ijgl1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25c0fcbbb8ce3ec36b3e","publication_date":"2023-10-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0655db013e","original_id":"httpssteamcommunitycomdiscussionsforum1380164975","tier":"B","category":"API_KEY_THEFT","title":"I got caught in API Key scam :( :: Help and Tips","summary":"The user reports getting caught in a Steam API key scam. A forum reply says their skins are gone, cannot be recovered, and Steam Support will not restore them, but this is not an actual Steam Support quote.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3801649759601837840","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1309cbc028095dea8c55","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fef43c819","original_id":"httpssteamcommunitycomdiscussionsforum1640179771","tier":"B","category":"API_KEY_THEFT","title":"I NEED HELP.I think i got API scammed","summary":"The user believes they were API scammed and is advised to revoke their Steam API key; the post notes that Steam Support will not restore stolen items, but does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/640179771934799315/?l=czech","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3d7ae815b332ab719b40","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6af412e713","original_id":"gr6dov","tier":"B","category":"RECOVERY_HIJACK","title":"How To Prove Ownership? : r/steamsupport","summary":"The post asks how common it is for Steam Support to request proof of ownership, mentioning that Steam asked for a credit card from 2008. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/gr6dov/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f17f06d2b7d69f10a8c7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b104cb9eaa","original_id":"httpssteamcommunitycomdiscussionsforum1279387168","tier":"B","category":"API_KEY_THEFT","title":"help fell for scam :: Help and Tips","summary":"The poster says they fell for a scam, and the post advises revoking the Steam API key. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2793871682819376911/?l=malay","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c9144ea4c6080198b7ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dbf156430b","original_id":"2ibisy","tier":"B","category":"HACK_THEFT","title":"About stolen/hijacked account process.","summary":"The user's Steam account was hijacked on September 30, 2014, and after getting items back they have a trade ban until 2038 and a Steam Support alert. They are asking whether they need to submit a report and proof of ownership of the payment method; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2ibisy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"859a60402a1d66d793ca","publication_date":"2014-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3efc031246","original_id":"httpssteamcommunitycomdiscussionsforum1694248809","tier":"B","category":"API_KEY_THEFT","title":"I need help : Account hacked – Rust items worth €3000 stolen through API key scam. :: Help and Tips","summary":"The user reports their Steam account was compromised by a fraudulent trade bot on a third-party website, with Rust items worth over €3000 stolen through an API key scam. No Steam Support reply is quoted; the user says they revoked their API key, changed their password, and enabled Steam Guard.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/694248809816928548/?l=danish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"09d706ca0cd847ecb0cc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-555b66ad51","original_id":"httpssteamcommunitycomdiscussionsforum1343908145","tier":"B","category":"API_KEY_THEFT","title":"Steam Support closing tickets :: Help and Tips","summary":"The post warns that when an account is hijacked via a Steam API key, scammers may use their bot to close support tickets, making it harder for the user to get help. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3439081454524026180/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"689e566b1ad23283a7b5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b4f918824","original_id":"1wqo0bx","tier":"B","category":"HACK_THEFT","title":"Unauthorized Steam Market purchase drained my wallet — looking for advice and similar experiences","summary":"The user says their Steam account was accessed and 550 UAH was spent on an overpriced Community Market item, likely to move wallet funds to another account. Steam Support reportedly sent a template response saying they couldn't help, advised a password change, and did not review the transaction.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wqo0bx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fdde51e96e4f2619892e","publication_date":"2026-09-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9852ff8147","original_id":"1flyxmv","tier":"B","category":"HACK_THEFT","title":"Steam recovery","summary":"The user's brother had his Steam account hacked and its email changed. The user is asking where to contact Steam Support and provide proof of ownership; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1flyxmv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"144836b79413e7d0daea","publication_date":"2024-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc0943d247","original_id":"httpssteamcommunitycomapp730discussions038725916","tier":"B","category":"API_KEY_THEFT","title":"I got api scammed. Can steam help me get my skins back :: Counter-Strike 2 General Discussions","summary":"The user reports getting API scammed and asks whether Steam can help recover their skins. The post contains forum advice to submit a support ticket and revoke the API key, but no quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/3872591600371229978/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c43c9fb51b78c242bf3d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b612a61c6e","original_id":"httpssteamcommunitycomdiscussionsforum1311927324","tier":"B","category":"RESTORE_REFUSED","title":"HELP ! unable to restore a game I own ! :: Help and Tips","summary":"The user is asking for help because they are unable to restore a game they own. A forum reply suggests checking the account's game licenses, possibly using the wrong account, or re-adding a game removed via self-help; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3119273244329090474/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"02fdce724032aca2bd5b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e38ed6fdee","original_id":"httpssteamcommunitycomdiscussionsforum1597412591","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support asking me for a 19 year old key as \"proof of ownership\". I am losing my mind. :: Help and Tips","summary":"User reports Steam Support is asking for a 19-year-old key as proof of ownership during account recovery. The post includes only generic Steam help-page instructions, not an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/597412591711758376/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4fbbd00cdafe969575d2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca0fa967c6","original_id":"httpssteamcommunitycomdiscussionsforum1617328415","tier":"B","category":"RECOVERY_HIJACK","title":"Regaining access to your account without a proof of ownership :: Help and Tips","summary":"A forum post discusses regaining access to a Steam account without proof of ownership, advising the user to access the old email and provide a gift email to Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/617328415071853361/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6b95e38fd825d3a2f5a1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5905ba606","original_id":"14ym2gr","tier":"B","category":"HACK_THEFT","title":"Account stolen - Can't submit ticket for proof of ownership. - Reddit","summary":"The user's Steam account was stolen and the email was changed, leaving them unable to access the proof-of-ownership ticket flow. They are asking for another recovery avenue; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14ym2gr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8588258ec0c06a940e1b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be3d367573","original_id":"1vyy7am","tier":"B","category":"API_KEY_THEFT","title":"I got scamed, and steam support do nothing","summary":"The user was scammed through Discord/FaceIt into installing a browser extension and trading items to an impersonating bot, losing high-value items. They submitted multiple Steam support tickets and reports but received no response and saw no action taken against the bot.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vyy7am/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b7f4fe83ca9f83c2d78","publication_date":"2026-08-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-741aa40c4c","original_id":"2hqqdw","tier":"B","category":"RECOVERY_HIJACK","title":"a HUGE mistake. HELP","summary":"The user accidentally clicked a link to lock their Steam account while changing the associated email and has been unable to submit a support ticket. They are worried about proving ownership; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2hqqdw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f564f91ed953d510f1ae","publication_date":"2014-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18d58ae01a","original_id":"1oopkt","tier":"B","category":"HACK_THEFT","title":"r/Steam on Reddit: Hijacked, I'm so stupid, but I have no proof of ownership.","summary":"The user's Steam account was hijacked and they contacted Steam Support, but they lack proof of ownership and only provided a PayPal email used to add funds. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1oopkt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c07265328f5bfd4eb430","publication_date":"2013-10-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c4d4eb0a8","original_id":"a3n76w","tier":"B","category":"RECOVERY_HIJACK","title":"r/Steam on Reddit: Proof of ownership","summary":"The user changed their Steam email/password, tried to remove Steam Guard, and got locked out of the Guard app. Steam Support reportedly said the previous email did not match the account creation email, and the user questions why credit card proof was not accepted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/a3n76w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5b6ce26c7a6dcce6f78","publication_date":"2018-12-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36cae04765","original_id":"8pyywr","tier":"B","category":"HACK_THEFT","title":"r/Steam on Reddit: How much time it takes to recover stolen account ??","summary":"The user says two Steam accounts were stolen/scammed and items worth $150 and $60 were lost, and they ask how long account recovery will take. The post contains only a general community reply about proof of ownership and timing, not an actual Steam Support quote.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/8pyywr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d3a5045490284cdb2307","publication_date":"2018-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a2feb2be59","original_id":"httpssteamcommunitycomdiscussionsforum0567036355","tier":"B","category":"HACK_THEFT","title":"Inventory stolen WHILE account was locked by Support? Need advice. :: Steam Discussions","summary":"The user reports that their Steam inventory was stolen while their account was locked by Steam Support. They mention communicating with a support agent named Nicole, but they provide no verbatim Steam Support reply and mainly complain about support delay.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/567036355935350534/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"17e18df246e1ffcf00c2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-59f906625f","original_id":"1s12ujd","tier":"B","category":"API_KEY_THEFT","title":"Update to: Account Breached : r/steamsupport","summary":"The user's Steam account was compromised, likely via session hijacking malware. Steam Support verified the breach and granted a full refund.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1s12ujd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de8de82138ca9aa31c78","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a31c59a46c","original_id":"1gpdavv","tier":"B","category":"RESTORE_REFUSED","title":"Steam Potentially Shadow Banning Negative Reviews?","summary":"User bought a buggy game, spent most playtime troubleshooting per Steam Support's advice, and had refund requests rejected. The post does not include a verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gpdavv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"53bb564323fe67379dd8","publication_date":"2024-11-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a0b053b7b","original_id":"1vw8ea0","tier":"B","category":"RECOVERY_HIJACK","title":"Recovered account on my own, but hacker says he can get it back.","summary":"User recovered their compromised Steam account, but the hacker claims he can use Steam Support's ticket system with proof of ownership to take it back; the user asks how to prevent this and has opened tickets. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vw8ea0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf51a92f6c48de098bf7","publication_date":"2026-08-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4182cc9a2","original_id":"1u29b5o","tier":"B","category":"HACK_THEFT","title":"Where can i contact steam","summary":"The user lost access to their Steam account after the email and password were changed, and asks where to create a support ticket to recover it with proof of ownership. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1u29b5o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a9dffa754746b19073a1","publication_date":"2026-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f9450634a","original_id":"1tmsha1","tier":"B","category":"HACK_THEFT","title":"My account was liberated and I cant change my password because \"We had trouble verifying your captcha\"","summary":"The user's Steam account was hijacked by someone in Spain and then locked due to content posted by the hijacker. They tried to recover it but are stuck because Steam's password/email verification keeps failing with a captcha error; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1tmsha1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dc42a0a0599743faa891","publication_date":"2026-05-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74b89fd9d8","original_id":"1s9o9xw","tier":"B","category":"RECOVERY_HIJACK","title":"Proof of Ownership","summary":"User lost access to their Steam account and could not provide the requested ownership proof because they lack access to the original email and do not know the credit card used. They report that Steam Support closed their ticket due to the missing proof, but no direct Steam Support quote is included.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1s9o9xw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"51b35fbcb5c2cdeee147","publication_date":"2026-04-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efce5d06f5","original_id":"1pahdgk","tier":"B","category":"RECOVERY_HIJACK","title":"STEAM S*OLE MY ACCOUNT - HELP","summary":"The user's old Steam account was flagged for suspicious activity and restricted from multiplayer/chat. Steam Support reportedly declined purchase receipts and other proof of ownership, saying the first activated CD key was the only acceptable proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pahdgk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"113d87a8058f267eb94b","publication_date":"2025-11-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0dcfebd9eb","original_id":"1ntrjy3","tier":"B","category":"RECOVERY_HIJACK","title":"Account locked by Support","summary":"The user recovered a 2013 Steam account via email proof, made purchases, then had the account locked as suspected suspicious access. After providing purchase receipts, Steam Support said they believe the user is not the original owner and kept access restricted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ntrjy3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"626a9e66cff867a1bd5b","publication_date":"2025-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1506028c1f","original_id":"1mwt8h7","tier":"B","category":"HACK_THEFT","title":"My Steam account changed","summary":"The user's Steam account email and password were changed, locking them out. They are asking for account recovery and can provide previous purchase receipts as proof of ownership; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mwt8h7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"895d3535f94126d14028","publication_date":"2025-08-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cd8c1746c","original_id":"1ly4gsm","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Someone steal my account and steam allow it","summary":"The user's Steam account was stolen and the password/email changed. They say Steam Support asked for the original creation email, then closed their tickets without a message or help despite ownership proofs.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ly4gsm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e986858413b2baf29bbd","publication_date":"2025-07-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76aa97256d","original_id":"1ju83es","tier":"B","category":"RECOVERY_HIJACK","title":"Account recovery","summary":"The user lost access to their Steam account due to inactivity and no longer has the password, Steam Guard, receipts, or phone number. They ask whether recovery is possible without proof of ownership, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ju83es/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3bb652f89df00c7b8e61","publication_date":"2025-04-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58fbab177e","original_id":"1ind6br","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"What’s the average time for support to reply?","summary":"User cannot access a 5-year-old Steam account due to forgotten password and broken 2FA/SMS/recovery codes, but still has email access. Steam Support initially replied with ownership-proof instructions; after the user submitted credit card proof, they have waited over a day for a response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ind6br/","source_host":"www.reddit.com","source_status":"public_url","source_group":"95ee11f7fcb52bb1d70b","publication_date":"2025-02-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-761792516c","original_id":"1hmadrw","tier":"B","category":"RECOVERY_HIJACK","title":"Proof","summary":"The user is having trouble creating a Steam support ticket to submit proof of ownership of their account, and their email is not linked to the account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hmadrw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5fd18d5e07998a9e627e","publication_date":"2024-12-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf541d4dba","original_id":"1hm7wu6","tier":"B","category":"HACK_THEFT","title":"Account hack","summary":"The user's Steam account was hacked, with the email address and phone number changed so they cannot log in. They submitted a support ticket with PayPal proof of ownership and ask how long Steam Support takes to respond; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hm7wu6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ffebc10a633da9043d9","publication_date":"2024-12-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9c2426089","original_id":"httpssteamcommunitycomdiscussionsforum1672564361","tier":"B","category":"RECOVERY_HIJACK","title":"My account was stolen, customer service does not help me restore, this is to help thieves :: Help and Tips","summary":"The user's Steam account was stolen, and they provided ownership evidence such as creation times, phone replacement details, transaction history, and friends' screenshots. Steam Support insisted they provide the initial mobile phone number, which they forgot, and did not restore the account.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6725643618950882018/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4f283beac6d860d14f22","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46619ae227","original_id":"httpssteamcommunitycomdiscussionsforum1173659522","tier":"B","category":"API_KEY_THEFT","title":"Revoking steam api key :: Help and Tips","summary":"A forum user asks about revoking a Steam API key, with mention of skins having been affected. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1736595227840598366/?ctp=4","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a285bdb2ca487ceed6ec","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53637d012a","original_id":"httpssteamcommunitycomdiscussionsforum2616960438","tier":"B","category":"API_KEY_THEFT","title":"Steam api scam :: Русскоязычный Форум","summary":"A user asks what to do if the Steam API key page shows no key, after advice to delete the API key and change the password. No Steam Support/Valve reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/1696043806565087939/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3c2d21b14b049c0c83ec","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd4fa00914","original_id":"httpssteamcommunitycomdiscussionsforum2642981943","tier":"B","category":"API_KEY_THEFT","title":"Скамер с фейк ссылкой стима :: Русскоязычный Форум","summary":"The post warns about a scam involving a fake Steam link and instructs users to check and revoke their Steam Web API key. It does not include any quoted reply from Steam Support or Valve.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/4298194337940606575/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f21e71772024377a56a1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2c521a531","original_id":"httpssteamcommunitycomdiscussionsforum2621498474","tier":"B","category":"API_KEY_THEFT","title":"Украли предметы :: Русскоязычный Форум","summary":"A user reports stolen Steam items, and a quoted forum reply advises revoking the Steam Web API key. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/2149847423925556630/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"73372dc98dd1ceef682f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0c9ecae2d","original_id":"httpssteamcommunitycomdiscussionsforum1530970010","tier":"B","category":"API_KEY_THEFT","title":"украли деньги через торговую площадку стим :: Help and Tips","summary":"The post is about money stolen through the Steam marketplace and advises checking and revoking the Steam Web API key. It does not include any quoted reply from Steam Support/Valve.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/530970010564239581/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0bd9baf66de86b730b2b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ef10b132e","original_id":"1p7fwtb","tier":"B","category":"RECOVERY_HIJACK","title":"r/SteamScams on Reddit: I got scammed and steam refuses to lock or give my account back","summary":"The user's Steam account was stolen, with password/email changed and Steam Guard removed. Steam Support reportedly sided with the scammer's proof of ownership and told the user they did not create the account, refusing to return it.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1p7fwtb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"96aec42c44744e756be5","publication_date":"2025-11-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6484155a65","original_id":"httpssteamcommunitycomdiscussionsforum1381291093","tier":"B","category":"RESTORE_REFUSED","title":"steam confiscated my items and did not return :: Help and Tips","summary":"The user reports that Steam confiscated their items and did not return them. The post contains account-security advice and says the items are gone forever, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3812910932504982465/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f1f03d58e0a743a184e0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f8e2a2c56","original_id":"httpssteamcommunitycomdiscussionsforum1618459109","tier":"B","category":"RECOVERY_HIJACK","title":"No proof of ownership :: Help and Tips","summary":"The user says their Steam account was hijacked and items were stolen; they self-recovered the account but not the items, and Steam Support is requiring proof of ownership that they lack.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/618459109268551970","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ff31ac376a0cfa2e3ee2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c60488f28b","original_id":"1ww9jj1","tier":"B","category":"HACK_THEFT","title":"Does Steam still employ humans in support? If so, how do I ...","summary":"The user says their Steam account was stolen and that Steam Support won't do anything about it. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ww9jj1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cf5fc84ca92c0fb15676","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d1603ff8a","original_id":"3fpd3a","tier":"B","category":"HACK_THEFT","title":"Hijacked/Stole account proof of ownership question : r/Steam - Reddit","summary":"The user's Steam account was hijacked after they clicked a phishing link and entered their username and password into a fake Steam login. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3fpd3a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4420a91492f27524c90c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71feb6661a","original_id":"2byn7v","tier":"B","category":"HACK_THEFT","title":"My friend got hacked with no possible way of being hacked , can someone help?","summary":"The user reports that their friend's Steam account was hacked/locked via Family View, with password/email/trade access disabled, games missing, and wallet funds drained. The post is the user's own Steam Support ticket text; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2byn7v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"320bddacf07c78d838a4","publication_date":"2014-07-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c51f00a44","original_id":"21hlr1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Support issues","summary":"The user's email was hacked and their Steam account was taken over. They provided proof of ownership through a support ticket, but Steam Support closed the ticket multiple times without responding or taking action.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/21hlr1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02af883379ebdf5425c2","publication_date":"2014-03-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-89f8cc8018","original_id":"1mwxush","tier":"B","category":"RESTORE_REFUSED","title":"Steam support and stolen items","summary":"A friend's computer was hacked and their Counter-Strike inventory was stolen via a Steam Guard trade exploit. They previously opened a ticket and were told scammed items are not restored; the poster asks whether a new ticket could solve it now.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1mwxush/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7ec1e74dd83804ab3d2","publication_date":"2025-08-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1514e8d5e","original_id":"3feecm","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Got Scammed By Valve or Dota 2 $3.99 from one of there new immortal treasures. PLS HELP","summary":"User bought a Dota 2 Lockless Luckvase 2015 Immortal chest for $3.99 but never received the item after 5 hours, and says Steam Support's ticket system claims the purchase is not on record so they cannot submit a ticket. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3feecm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b214551140ffa7fe4e74","publication_date":"2015-08-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2e990af68","original_id":"1l7ugbo","tier":"B","category":"RESTORE_REFUSED","title":"r/Steam on Reddit: Restore Stolen Items and Enforce Accountability","summary":"The user reports that their CS2 items were stolen after a scam/hack and that Steam Guard was bypassed. Steam Support acknowledged the account compromise and gave security advice, but the user says Steam refused to restore the stolen items.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1l7ugbo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c8385d757f8fdaccaa1","publication_date":"2025-06-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-108300c289","original_id":"httpssteamcommunitycomapp730discussions059402394","tier":"B","category":"API_KEY_THEFT","title":"[URGENT] My Steam Account Was Hacked via API Key – All Skins Stolen :: Counter-Strike 2 General Discussions","summary":"The user reports that their Steam Web API key was stolen by a fake Valve impersonator, and that the attacker bypassed Steam Guard confirmations to trade away all their items. The post does not include any quoted reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/594023949260605065/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2116bdb48f39b879c660","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42ca681607","original_id":"httpssteamcommunitycomdiscussionsforum0387822109","tier":"B","category":"BAN_NO_REASON","title":"API key banned? :: Steam Discussions","summary":"User says they cannot create a Steam API key and that Steam Support told them the restriction can never be reversed even if it isn't their fault. They mention having a screenshot but are unsure how to upload it.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3878221099904896934/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3630b26c10389d484fb6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffdf5deb77","original_id":"httpssteamcommunitycomdiscussionsforum1381741097","tier":"B","category":"API_KEY_THEFT","title":"Steam Web API Key regenerating :: Help and Tips","summary":"The post discusses Steam Web API key regeneration and suggests checking Steam login history and third-party logins for unauthorized activity. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3817410974679950865/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"16b103a6920ccd35d74d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c826b73449","original_id":"httpssteamcommunitycomdiscussionsforum1507724752","tier":"B","category":"API_KEY_THEFT","title":"how to see my api key :: Help and Tips","summary":"The user asks how to see their Steam API key and includes a warning that a named site is a scam and not to give anyone the API key. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/5077247524960444296/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6e61f3e31f84941d17f9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c06c2637d3","original_id":"httpssteamcommunitycomdiscussionsforum1060191325","tier":"B","category":"RESTORE_REFUSED","title":"Session Hijacks Security Breach :: Suggestions / Ideas","summary":"The user reports a Steam account compromise/session hijack and says Steam Support confirmed the compromise but refused to refund Community Market purchases.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/10/601913251731636432/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"29809e815bf94e53cd5a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b3e300f10","original_id":"httpssteamcommunitycomdiscussionsforum1618459405","tier":"B","category":"BAN_NO_REASON","title":"wrongfully banned :: Help and Tips","summary":"The poster says they were wrongfully banned, and the quoted forum reply claims trade bans are not random and that Steam Support is not obligated to explain the reason. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/618459405711751545","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c0552c278e98c3ee494b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7192000ad","original_id":"httpssteamcommunitycomdiscussionsforum1484314941","tier":"B","category":"API_KEY_THEFT","title":"What can happen if someone knows my web api key? :: Help and Tips","summary":"The user asks what someone could do with their Steam web API key and says Steam Support refused to assist with web API questions; they state they have no API key. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4843149419127123062/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"58f780f00705a1f849ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-627ebc9af5","original_id":"httpscatrustpilotcomreviewhelpsteampoweredcompag","tier":"B","category":"RESTORE_REFUSED","title":"Steampowered Reviews | Read Customer Service Reviews of help.steampowered.com | 2 of 3","summary":"The user's Steam account was hacked and expensive inventory items were traded away/stolen. Steam Support reportedly offered only account security tips and refused to help retrieve the lost items due to their policy.","quote":"","source_url":"https://ca.trustpilot.com/review/help.steampowered.com?page=2","source_host":"ca.trustpilot.com","source_status":"public_url","source_group":"15efa50545ebf33f460b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-773137da52","original_id":"1l4s3b4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can someone help me :( i don't want to lose my money or ...","summary":"The user is worried about losing money and says all their tickets were closed without a response, asking whether Steam can unban them. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1l4s3b4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d35937de5cce3a770083","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93fb807fb2","original_id":"17l9i6m","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/Steam Monthly Community Support Thread.","summary":"The user reports that their Steam support ticket was closed without any email or explanation, and they are asking if others have experienced this. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/17l9i6m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dc2b0b700c83d012d195","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9302f5901a","original_id":"httpssteamcommunitycomdiscussionsforum0420249042","tier":"B","category":"RESTORE_REFUSED","title":"Getting back my items that was been stole from hijacked or get refunded from steam support :: Steam Discussions","summary":"The user asks about getting stolen/hijacked items back or receiving a refund from Steam Support. A reply states that scammed/stolen items are not returned due to Steam policy and past abuse of restorations.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4202490424038880515/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"07c9d2b01a481483e174","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-765b4ae972","original_id":"httpstradeitggblogsteamapiscam","tier":"B","category":"API_KEY_THEFT","title":"Steam API Scam Explained – How to Protect Your Skins","summary":"The post explains Steam API scams and advises users on prevention, noting that Steam Support investigates compromised accounts but completed trades are generally final. It does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://tradeit.gg/blog/steam-api-scam/","source_host":"tradeit.gg","source_status":"public_url","source_group":"808fa184bde578021f21","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0dadf54d33","original_id":"httpssteamcommunitycomapp730discussions034918910","tier":"B","category":"RESTORE_REFUSED","title":"Steam support theh didn’t restore scam, lost and stolen item :: Counter-Strike 2 General Discussions","summary":"The user complains that Steam Support did not restore scammed, lost, or stolen Counter-Strike 2 items. The only quoted text is a forum reply from another user about item duplication exploits, not a Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/3491891042502944273/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"25d33f51201e699a08db","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f96a85224c","original_id":"1qtog1v","tier":"B","category":"RECOVERY_HIJACK","title":"r/SteamScams on Reddit: My Steam account has been stolen and Steam Support won't do anything about it.","summary":"The user's 15+ year old Steam account was stolen after their email was compromised; the password and email were changed and 2FA was enabled by someone else. The post says Steam Support refused to review credit card, debit card, and ID pictures as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1qtog1v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f4117664f82407b863f2","publication_date":"2026-02-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11c9273014","original_id":"1et19hy","tier":"B","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: My Account was hacked","summary":"The user's Steam account was hacked, and Steam Support refused to accept purchase receipt/PayPal proof and instead demanded a photo of the physical product key, saying the user could not prove account ownership without it.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1et19hy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1a16475b4f05c5581a65","publication_date":"2024-08-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb9c19ffdb","original_id":"1lsl4fw","tier":"B","category":"HACK_THEFT","title":"r/SteamScams on Reddit: keep getting messages from steam support","summary":"The user says they lost CS skins on a third-party site and now keeps receiving friend requests and messages from fake Steam Support accounts threatening a ban. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1lsl4fw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d310e1401e415d47393f","publication_date":"2025-07-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-981a0bd6ca","original_id":"1ccyvai","tier":"B","category":"RESTORE_REFUSED","title":"r/SteamScams on Reddit: My CS2 skins were stolen","summary":"The user's CS2 skins were traded away from their account without any Steam Guard confirmation or notification despite 2FA being enabled, and the items no longer appear in their Steam inventory. Steam Support reportedly told them it cannot return the items and did not explain how the trades happened; the post does not include a verbatim support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ccyvai/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64885da57840554bd609","publication_date":"2024-04-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb49de4855","original_id":"iqgxof","tier":"B","category":"API_KEY_THEFT","title":"r/Steam on Reddit: Steam Developer API Key","summary":"User warns that Steam API keys can be created without mobile authenticator verification and used maliciously. They say Steam Support told them it does not address or respond to questions or vulnerabilities regarding API Key Access.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/iqgxof/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0601275b188e35b6fdd1","publication_date":"2020-09-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4cb0365924","original_id":"1gprjdn","tier":"B","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: Compte volé, le support Steam ne m'aide pas. Que faire ??","summary":"The user's Steam account was stolen and their email changed, but Steam Support keeps rejecting their ownership evidence and requesting receipts showing the last four digits of their credit card along with card type and address. The user cannot provide those last four digits and is stuck in the recovery process.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gprjdn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29298cdc203d5df20e00","publication_date":"2024-11-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6539448bff","original_id":"1sfx92k","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Very confused on how to regain access to my account","summary":"The user's email was taken over and the attacker changed the Steam account email and password. They are stuck in Steam Support's stolen-account recovery flow because neither email option applies, and no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1sfx92k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"65333d8ce3bb8e02055e","publication_date":"2026-04-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34e957030d","original_id":"httpssteamcommunitycomdiscussionsforum1257769755","tier":"B","category":"API_KEY_THEFT","title":"Api Key Not Working :: Help and Tips","summary":"The post discusses Steam API key problems caused by phishing scams, where scam bots add API keys to the account and manipulate trades using hijacked bot accounts. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2577697550650094990/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5a500f4a14d212beebe4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a838fa9101","original_id":"httpssteamcommunitycomdiscussionsforum1301794161","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"SOS why my steam support ticket will be closed automatically just one minute after I submit it :: Help and Tips","summary":"The user asks why their Steam support ticket automatically closes about one minute after submission. A forum reply suggests clearing cache/cookies and restarting Steam, but no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3017941618728444244","source_host":"steamcommunity.com","source_status":"public_url","source_group":"11725fed20215912f0f0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3fd710659","original_id":"httpssteamcommunitycomdiscussionsforum0300443004","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My Support ticket got deleted? :: Steam Discussions","summary":"The user submitted a Steam Support ticket about a damaged Steam gift card, and the ticket disappeared from their help requests after almost a day. A forum reply suggests closed tickets may not show a Steam notification, but no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3004430047195108485/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0a26e2255cbbb15caf16","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac8e3a9266","original_id":"httpssteamcommunitycomdiscussionsforum7436237581","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam supports none response caused me to lose my old account... :: Steam Community","summary":"The user says Steam Support gave no response and their old account was lost; they claim tickets were closed without support replies, possibly by someone else.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/4362375816119533039/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8d3280254d9e509e35b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27d43fb8f8","original_id":"httpssteamcommunitycomdiscussionsforum1601902470","tier":"B","category":"RESTORE_REFUSED","title":"Account hacked and items stolen, what to do? :: Help and Tips","summary":"The user asks what to do after their account was hacked and items were stolen. The post states that Steam Support will not restore stolen items or wallet funds and cites the Steam Subscriber Agreement, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601902470980001720/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"94cf4d3c0ab55b230a75","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c02ac54c5","original_id":"httpssteamcommunitycomdiscussionsforum1458606248","tier":"B","category":"HACK_THEFT","title":"hacked account and stolen items :: Help and Tips","summary":"The user reports that their Steam account was hacked and items were stolen via a trade. A commenter advises submitting another ticket, notes Steam Support is not very helpful, and says recovery is unlikely after 200+ days; the user says their first ticket got no response and they had to submit another months later to recover the account.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/458606248616698381","source_host":"steamcommunity.com","source_status":"public_url","source_group":"af96a258a31c2ae737ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-484cb038bd","original_id":"httpssteamcommunitycomapp730discussions043342321","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Steam guard hacked and items stolen :: Counter-Strike 2 General Discussions","summary":"The post is about a Steam Guard compromise and stolen items. A reply claims Steam Support will remove Steam Guard from phone to email with zero verification, allowing the attacker to log in; no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/4334232130643967925/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fbc1cdea6aed5204ccea","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34626becc4","original_id":"httpssteamcommunitycomdiscussionsforum1381965693","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Doesn't Allow Me to Recover My Account Even With Proof of Ownership :: Help and Tips","summary":"The user is unable to recover their Steam account because Mobile Guard was set long ago and there was no recovery code. They opened multiple tickets and provided ownership proof, but Steam Support rejected the proof and did not let them recover the account.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3819656934437631987/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"205ec8834f0a558b9ec5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa99aaf122","original_id":"httpssteamcommunitycomdiscussionsforum1462585604","tier":"B","category":"RECOVERY_HIJACK","title":"Steam refuses to give me access to my account, even when I know the username, email address and previously used email addresses. Need help. :: Help and Tips","summary":"The user cannot regain access to a 15-year-old Steam account despite knowing the username and associated email addresses. A forum reply says insufficient proof of ownership may make recovery impossible; no Steam Support quote is present.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4625856043562365636/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"94dd40b289045d17a14b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-677ccab409","original_id":"httpssteamcommunitycomdiscussionsforum1312265672","tier":"B","category":"RECOVERY_HIJACK","title":"Proof of ownership steam account :: Help and Tips","summary":"The user asks whether providing multiple retail Half-Life keys is enough to recover Steam account ownership without the original email or first retail key. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/312265672108082224/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"83638f194764f70e34a3","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d062ad6d3f","original_id":"httpssteamcommunitycomdiscussionsforum1358415738","tier":"B","category":"RECOVERY_HIJACK","title":"How to provide proof of ownership?? :: Help and Tips","summary":"The user asks how to provide proof of ownership for an account recovery. A quoted forum user says a phone number is not accepted as proof of ownership through Steam Support, though it can be used for account recovery outside support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/358415738212067156/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f9bc246c3e02db9fe502","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c41980c233","original_id":"httpssteamcommunitycomdiscussionsforum1766309862","tier":"B","category":"RECOVERY_HIJACK","title":"Recover Steam account :: Help and Tips","summary":"A user wants to recover their newest Steam account, but they lack the account name, email, and proof of ownership. A forum reply—not Steam Support—says recovery is unlikely.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/766309862211788944/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"58ad210e54be5d4403ee","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c117eced86","original_id":"httpssteamcommunitycomdiscussionsforum0691998095","tier":"B","category":"RECOVERY_HIJACK","title":"Have lost access to first steam account and cant recover. :: Steam Discussions","summary":"The user says they lost access to their first Steam account and cannot recover it. A forum response advises following a Steam account recovery guide and providing proof of ownership; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/691998095298555182/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b467d60473c9adff29f9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4bdca2bf1","original_id":"httpssteamcommunitycomdiscussionsforum1311703286","tier":"B","category":"RECOVERY_HIJACK","title":"Why do screenshots of email with Receipts don't count as  proof of ownership? :: Help and Tips","summary":"The user's Steam account was hijacked, with the email changed and password reset. They recovered it through Steam Support but were told screenshots of email receipts do not count as proof of ownership, even with credit card payment information.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3117032860249463330/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"849a27b8d788b4f9012a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fcdd5f349","original_id":"httpssteamcommunitycomdiscussionsforum1404148220","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Closed support tickets :: Help and Tips","summary":"The post discusses Steam support tickets being closed without response and quotes Valve/Steam Support guidance that this may indicate an account hijacker trying to hinder recovery. It does not include an actual ticket-specific reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4041482209881252340","source_host":"steamcommunity.com","source_status":"public_url","source_group":"92b40fd586b42e580c2c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d5fdc63ed","original_id":"httpssteamcommunitycomdiscussionsforum1589561330","tier":"B","category":"RESTORE_REFUSED","title":"Help me get back what's been stolen","summary":"The user asks for help recovering stolen Steam items or wallet funds. A responder says Steam Support does not return stolen items or wallet funds, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/589561330618613535?l=italian&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8aa393c94394e29bb124","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e585b5aae","original_id":"1k2dq7y","tier":"B","category":"HACK_THEFT","title":"a steam support dev unrightfully just tampered with my ...","summary":"The user describes a fake/rogue Steam support interaction that tampered with their account; a commenter says they were scammed and advises contacting real Steam Support for account recovery. No actual Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1k2dq7y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b02078699b9e4017649e","publication_date":"2025-04-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30970149ab","original_id":"1bk3ec7","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No reply from Steam Support after 2 days (Account Stolen)","summary":"The user reports that their Steam account was stolen and Steam Support has not replied after two days. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1bk3ec7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bfc5f810f3f5ead9fdb5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f345fb9009","original_id":"1imyjul","tier":"B","category":"HACK_THEFT","title":"Steam Scam – €102 Stolen and Steam Refuses to Refund!","summary":"The user reports being scammed out of €102 and claims Steam refuses to refund them. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1imyjul/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71aebeb70716085e147f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61f39dccc4","original_id":"1ve5d3l","tier":"B","category":"HACK_THEFT","title":"Is it impossible for steam support to get your account back if ...","summary":"The user asks whether Steam Support can recover a stolen account; the visible text appears to be an automated/community response telling them to file a Steam Support ticket, not an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ve5d3l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5a2fe8f52f9d69c4ea6c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-037da41e69","original_id":"httpssteamcommunitycomdiscussionsforum1279837607","tier":"B","category":"API_KEY_THEFT","title":"STEAM API SCAM ON ME !! HELP !! :: Help and Tips","summary":"The user reports a Steam API scam and asks for help. Another forum user advises revoking the API key, noting impersonators pretending to be Steam support and phishing sites; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2798376078346264317/?l=norwegian&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"013b58af06c36047a828","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a07852f247","original_id":"httpstakeskinblogwhysteamdoesnotrestorescammedit","tier":"B","category":"RESTORE_REFUSED","title":"Why Steam Will Never Return Your Scammed Skins - take.skin","summary":"The post discusses a player losing valuable CS2 inventory to a scammer and contacting Steam Support in hopes of reversing the trade and getting items back. It does not include an actual quoted reply from Steam Support.","quote":"","source_url":"https://take.skin/blog/why-steam-does-not-restore-scammed-items","source_host":"take.skin","source_status":"public_url","source_group":"558716391285294b55ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e035329313","original_id":"httpssteamcommunitycomdiscussionsforum1452676417","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support not responding :: Help and Tips","summary":"The user opened a third Steam Support ticket this week about a refund and says they have received no response. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4526764179298156035/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"35fe874a9f840f110249","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb702fb3fe","original_id":"httpssteamcommunitycomdiscussionsforum0436237299","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Appealing against refund refusal :: Steam Discussions","summary":"The user warns that appealing a refund refusal or opening additional tickets can cause Steam Support to auto-close the ticket without giving a chance to reply, and repeated tickets may permanently remove refund or support-ticket access. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4362372998092536028/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c91cc468fbabea3bb3ea","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66d4414a7e","original_id":"httpssteamcommunitycomdiscussionsforum0727997490","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam customer support is closing all my inquiries without ...","summary":"The user reports that Steam Support is closing all their inquiries without response. The post does not include an actual Steam Support reply, only advice that someone else may be closing the tickets maliciously.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/727997490786233132/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b8ef054f5958ee806f5d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e54c07ccf","original_id":"1t1d75k","tier":"B","category":"HACK_THEFT","title":"r/SteamScams on Reddit: How on earth are people getting their steam accounts hacked?","summary":"The post is a general PSA asking how Steam accounts get hacked and warning that Steam Support can only be reached through official support tickets, not chat, Discord, or other messengers. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t1d75k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f3857606f78b587ccea","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dbe1d155f7","original_id":"3k7q9w","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account hijacked attempt PLS volvo","summary":"The user's Steam account was locked after a hijacking attempt, with their verification email changed, and they submitted proof of ownership to Valve but have not received a response after 7-10 days. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3k7q9w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"40d4886ea1ad9a42aabe","publication_date":"2015-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e20ae9053e","original_id":"2bemak","tier":"B","category":"HACK_THEFT","title":"I hope Reddit can help me..","summary":"The user's Steam account was hijacked after trades on Dota Lounge/CSGO Lounge, and several inventory items were lost. They submitted a Steam Support ticket with ownership proof and are waiting for a response; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2bemak/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ecd509fba2588445047","publication_date":"2014-07-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c72654b36f","original_id":"havtcv","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Did you notice Icefrog?","summary":"User reports missing Dota 2 Battle Pass immortals after recycling items and says Steam Support could not help, directing them to dev.dota2.com. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/havtcv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b863d44a7d98723b6b61","publication_date":"2020-06-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b55d5279a","original_id":"1ldgwcy","tier":"B","category":"RESTORE_REFUSED","title":"r/Scams on Reddit: Account Hacked, Items Stolen – Steam Refuses to Restore Anything","summary":"The user's Steam account was hacked and they accepted a fake trade from a lookalike profile. Steam Support confirmed the account was compromised but refused to restore any items, citing its Item Restoration Policy.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1ldgwcy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da712743734aced69a11","publication_date":"2025-06-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caf5f05205","original_id":"httpshelpsteampoweredcomenfaqsview70d80bccc47ef4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support :: My Steam Support ticket was closed and I don't know why","summary":"The user reports that their Steam Support ticket was closed and they do not know why. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498","source_host":"help.steampowered.com","source_status":"public_url","source_group":"ec326cdfd50d2ab2d473","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-f1d2e00538","original_id":"1i9ow2n","tier":"B","category":"HACK_THEFT","title":"r/valve on Reddit: My steam account got hacked and they changed my email and password","summary":"The user's Steam account was hacked, with the email and password changed. They emailed Steam Support and say they were told their email is no longer monitored; commenters advise escalating the case and proving past payment methods.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1i9ow2n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b77ad18b125ecd92a1ce","publication_date":"2025-01-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fcf00d14b","original_id":"8ykkcz","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"r/Steam on Reddit: How do I contact Steam Support?","summary":"User was locked out because Steam Guard emails were not arriving and asked how to contact Steam Support without logging in. They later updated that Steam Support enabled access to their account, though the exact cause of the blocked emails was not determined.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/8ykkcz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f2c7f7dd0542e1b3d544","publication_date":"2018-07-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4218cf4d6a","original_id":"httpssteamcommunitycomapp730discussions041416892","tier":"B","category":"API_KEY_THEFT","title":"API key keeps getting stolen :: Counter-Strike 2 General Discussions","summary":"The user reports that their Steam API key keeps getting stolen and triggers an API scam when trading expensive items on third-party sites, and asks how to prevent hackers from obtaining it. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/4141689292530903420/?ctp=5","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a273e87c951e58bb360c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-320eefe64d","original_id":"httpssteamcommunitycomdiscussionsforum1412017616","tier":"B","category":"API_KEY_THEFT","title":"Steam API Key. :: Help and Tips","summary":"The post explains that a compromised Steam API key can allow hijackers to control trades and redirect items, and advises clearing the key and securing the account. It does not include any quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4120176169358963866/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6c854d97074a53db848e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c73ced8f3","original_id":"httpssteamcommunitycomdiscussionsforum1379150698","tier":"B","category":"API_KEY_THEFT","title":"HELP PLEASE ! I CHANGE API KEY AND TRD URL AND STEAM ON PHONE LAGG! :: Help and Tips","summary":"The user reports changing their Steam API key and trade URL while Steam on phone lags. A reply warns that known scam sites require an API key and trade link to send trade offers and steal items, and says there will be no help or support for using third-party scams.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3791506981621296720/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ed15f94c02e5c77f8b22","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13079e724e","original_id":"httpswwwtrustpilotcomreviewwwwrockstargamescompa","tier":"B","category":"HACK_THEFT","title":"Rockstar Games is rated \"Bad\" with 1.2 / 5 on Trustpilot","summary":"The user reports their Gmail was hacked and says Steam Support verified unauthorized access and restored their Steam account. The post is mainly a complaint about Rockstar Games support and does not quote any Steam Support reply.","quote":"","source_url":"https://www.trustpilot.com/review/www.rockstargames.com?page=5","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"80760ab0375893906593","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14e55110ba","original_id":"httpswwwredditcomrsteamsupportbest","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport","summary":"User reports that someone is automatically closing their Steam Support tickets and trying to turn their account into a Child account, suspecting account compromise. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/best","source_host":"www.reddit.com","source_status":"public_url","source_group":"852a071d2dadfddcf4c4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e822ba88c","original_id":"httpssteamcommunitycomdiscussionsforum1300443061","tier":"B","category":"API_KEY_THEFT","title":"Steam API Key Stolen and My Trade was interrupt using API Key","summary":"The user reports that their Steam API key was stolen and their trade was interrupted using the API key. No Steam Support reply is quoted; the post only states that API keys are manually added and should not exist by default unless the user sets one up.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3004430610122350246/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dffc27af7e30895219b7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c5b7d2be3","original_id":"httpsorbispatchescomgamingfaqcansteamrestorestol","tier":"B","category":"RESTORE_REFUSED","title":"Can Steam restore stolen items? - orbispatches.com","summary":"The post asks whether Steam can restore stolen items and states that Steam Support generally does not restore stolen or scammed items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://orbispatches.com/gaming-faq/can-steam-restore-stolen-items","source_host":"orbispatches.com","source_status":"public_url","source_group":"f086fda28fecb58b142a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6a8414046","original_id":"httpswwwgameslearningsocietyorgwikicansteamrecov","tier":"B","category":"HACK_THEFT","title":"Can Steam recover scammed items? - Games Learning Society","summary":"The post is a generic FAQ asking whether Steam can recover scammed items or hijacked accounts and how to report scammers. It contains no actual Steam Support reply or specific incident details.","quote":"","source_url":"https://www.gameslearningsociety.org/wiki/can-steam-recover-scammed-items/","source_host":"www.gameslearningsociety.org","source_status":"public_url","source_group":"45685aedbd08616fbaf9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd9c7785d1","original_id":"1npu8c2","tier":"B","category":"RECOVERY_HIJACK","title":"I think Steam support gave someone else access to my account","summary":"User tried to recover an old Steam account holding TF2 items and provided multiple ownership proofs. The support agent repeatedly said the evidence was insufficient and reportedly claimed she couldn't help because 'the account had a' (quote incomplete in the post).","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1npu8c2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"604f472371073898d674","publication_date":"2025-09-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3093c2cb72","original_id":"1mazeae","tier":"B","category":"HACK_THEFT","title":"Steam support scams me out of 500$","summary":"The user says their account was compromised and used to steal about $315 worth of skins, then someone claiming to be Steam Support on Discord demanded multiple payments and promised a refund. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mazeae/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f12cd73a952c686a3e99","publication_date":"2025-07-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8d8490172","original_id":"1nytu5k","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Is Steam Support ignoring me?","summary":"The user says Steam Support previously replied that they cannot fix the issue, but after the user provided proof they stopped responding for 1 day and 4 hours despite multiple follow-ups. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1nytu5k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"502135dd79e1707b2ae1","publication_date":"2025-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4dfce073d","original_id":"1vmq4r2","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support is holding my account hostage despite verified PayPal receipts and matching personal data, closing tickets over impossible demands","summary":"The user lost access to their Steam Guard Authenticator after losing their old device and phone number. They provided requested phone numbers and PayPal receipts, but Steam Support said knowledge of the phone number was insufficient proof and threatened to close the ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vmq4r2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b58766f8e3585ca1ce3d","publication_date":"2026-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-654e871486","original_id":"1u3ikye","tier":"B","category":"RESTORE_REFUSED","title":"Refund Issue with steam support","summary":"User bought a just-released Train Sim World 6 DLC that was broken due to a developer deployment error and spent over 2 hours troubleshooting before the developer advised refunds. Steam's automatic refund system denied the refund because playtime exceeded the limit; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1u3ikye/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4dd253e7a5c9bb48dec9","publication_date":"2026-06-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5622e3141e","original_id":"1t5fmup","tier":"B","category":"RECOVERY_HIJACK","title":"Steam won’t recover my 20-year-old account because I don’t have the original CD key anymore — am I cooked?","summary":"User is trying to recover a nearly 20-year-old Steam account after losing access when a Steam Authenticator was added. Steam Support requested ownership verification, including credit card and phone details, and reportedly will not recover the account without the original CD key.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1t5fmup/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1d5c37740140bae3fd7d","publication_date":"2026-05-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95178cc59b","original_id":"1lpt5zh","tier":"B","category":"RECOVERY_HIJACK","title":"Can the original creator recover a Steam account years after giving it away?","summary":"The user took over a friend's gifted Steam account years ago and now worries the original owner could reclaim it through Steam Support using initial ownership proof. No Steam Support reply or quoted statement is included.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1lpt5zh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be59bddbc7eaafef3f06","publication_date":"2025-07-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-044ff9fef6","original_id":"httpssteamcommunitycomdiscussionsforum1295259575","tier":"B","category":"RESTORE_REFUSED","title":"Is there any way to get back my stolen items? :: Help and Tips","summary":"User asks whether stolen items can be restored after they were traded away. The post contains forum-style replies saying all trades are final and Steam does not restore items, but no verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2626eb6698","original_id":"httpssteamcommunitycomdiscussionsforum1496881121","tier":"B","category":"HACK_THEFT","title":"Steam support does not return your stolen items back ? :: Help and Tips","summary":"The post discusses whether Steam Support will return stolen items, quoting another forum user who says Steam only restores items if it can confirm account hijacking and that remote-controlled PC cases are likely out of luck. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/496881121379865070/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8a2f5deb1b619faf817","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec55941778","original_id":"httpssteamcommunitycomapp570discussions022624399","tier":"B","category":"RESTORE_REFUSED","title":"Steam Support Item Restoration Policy on Hijacked/Stolen Items from account :: Dota 2 General Discussions","summary":"A user asks for stolen/hijacked Dota 2 items to be restored, and another forum user replies that Steam stopped restoring items years ago. No quoted Steam Support reply is present.","quote":"","source_url":"https://steamcommunity.com/app/570/discussions/0/2262439950688762215/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4aeb9aef3b7e0a97075b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff5aba71f2","original_id":"httpslisskinscomblogctotakoesteamapiscam","tier":"B","category":"API_KEY_THEFT","title":"Steam API Key Scam: How to Check and Protect Your Account","summary":"The post explains how a Steam API key combined with a stolen session can be used to hijack trades and steal items, and how to check and protect an account. It does not include any quoted Steam Support reply.","quote":"","source_url":"https://lis-skins.com/blog/cto-takoe-steam-api-scam/","source_host":"lis-skins.com","source_status":"public_url","source_group":"8112931f56365b22f81b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8bf80457d4","original_id":"1hp0uz4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: Steam Support is ignoring my requests and refusing to help, what can I do?","summary":"The user activated a Shanghai 2024 Major Viewer Pass after a phase started, causing Pick’Em predictions to reset, and asked Steam Support to credit correct predictions or remove the pass. Support closed the tickets and reportedly said passes/badges cannot be removed once added.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hp0uz4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be43fc688e729f3b28c7","publication_date":"2024-12-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9401f3e011","original_id":"1t3b4lx","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: steam support is not helping","summary":"The user reports that Steam Support closed their ticket after asking for an old Wallet Code despite the user offering alternatives. No verbatim Steam Support reply is included in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1t3b4lx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42f607c81a2649254026","publication_date":"2026-05-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f1c27c33a","original_id":"1cqaos1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: Steam support closes my requests with no response or fix.","summary":"The user reports stolen Counter-Strike items and says three Steam Support requests were closed with no response or fix. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1cqaos1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c4517fded97a53c7573","publication_date":"2024-05-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de5c64f828","original_id":"1hyuyew","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: How long does Steam Support usually take to reply?","summary":"The user says their Steam account was recently compromised and they submitted a support request about an hour ago, asking how long Steam Support usually takes to reply. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hyuyew/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c616ce14e2d2a0c3883e","publication_date":"2025-01-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0ae3a9dbc","original_id":"1hmk6wq","tier":"B","category":"RECOVERY_HIJACK","title":"Steam-Account gesperrt, Wiederherstellung nicht möglich","summary":"The user's wife's 10-year-old Steam account was blocked after inactivity, and she has the ID and password but cannot recover it. Steam Support requires payment proof from the blocked account and rejects gift transaction proof from the user's account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hmk6wq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e4c1c40ef04a108c9c4e","publication_date":"2024-12-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9486884494","original_id":"1o6fqox","tier":"B","category":"HACK_THEFT","title":"Steam Support (Unofficial)","summary":"User says they lost 162 CSGO items after being contacted via Steam Chat by someone posing as Steam Support and following an instructed verification procedure; they claim official support now says it cannot help, but no verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1o6fqox/","source_host":"www.reddit.com","source_status":"public_url","source_group":"91ed01d005efc27ad553","publication_date":"2025-10-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9a4cc9c9c","original_id":"1irjmp3","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Steam a été piraté. Combien de temps devrai-je attendre la réponse de l'assistance Steam ??","summary":"The user fell for a $50 gift card scam on Discord, and their Steam account was hacked and locked. They are waiting for Steam Support, which has not responded after almost 10 hours.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1irjmp3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"29506cf0dcb43b8aa71b","publication_date":"2025-02-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe7a029c46","original_id":"1i0it1z","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Someone is telling me my account is reported and wil be banned!","summary":"The user was targeted by a scammer claiming their account was reported for hacking and would be banned, then directed to a fake 'yuwan_support' Discord. No genuine Steam Support reply is quoted; the support image shown was fake.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1i0it1z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5e2153bc7cbdbbd8d52","publication_date":"2025-01-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6db10c0719","original_id":"httpssteamcommunitycomdiscussionsforum1601903716","tier":"B","category":"RESTORE_REFUSED","title":"Someone stole my balance. I have two factor authentication. How did this happen? :: Help and Tips","summary":"The user reports that their Steam wallet balance was stolen despite having two-factor authentication. A reply states that Steam Support will not restore stolen items or wallet funds and cites the Steam Subscriber Agreement.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601903716093666455/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"90f90ec1afbf2b12bcf9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72bcb353a8","original_id":"httpssteamcommunitycomdiscussionsforum1493201913","tier":"B","category":"HACK_THEFT","title":"Account Hacked and Items stolen :: Help and Tips","summary":"The post is about an account being hacked and items stolen, with advice to report the involved accounts and a note that scammed/stolen items are not returned or restored. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4932019136247461594/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5f2808279706f8e8de58","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a184e58d13","original_id":"httpssteamcommunitycomdiscussionsforum1379037998","tier":"B","category":"HACK_THEFT","title":"I was hacked and someone sold all my inventory items :: Help and Tips","summary":"The user reports being hacked and having all inventory items sold. A forum reply says this may be due to a compromised computer, fake login, or third-party login site, and that Steam does not return/restore scammed or stolen items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3790379982490021070/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"073f59e6bc2396c84304","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7dd82211ce","original_id":"httpssteamcommunitycomdiscussionsforum0601900047","tier":"B","category":"RESTORE_REFUSED","title":"Proof :: Steam Discussions","summary":"The user asks why Steam cannot remove and return a stolen item even with proof. Forum replies cite Steam policy that items which have left an account are not restored, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/601900047372708211/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"29a443c2f72a9c4e20d9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-359980d970","original_id":"httpswwwtrustpilotcomreviewwwwsteamcommunitycom","tier":"B","category":"RESTORE_REFUSED","title":"Steamcommunity Reviews | Read Customer Service Reviews of www.steamcommunity.com","summary":"The user says their Steam account was hacked despite two-step verification and 288 euros in their Steam wallet was affected. They claim Steam Support only responded that if something was spent on the Community Market, they cannot help.","quote":"","source_url":"https://www.trustpilot.com/review/www.steamcommunity.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"2c9da19c3c70fc83a2ca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffead12bcf","original_id":"httpssteamcommunitycomdiscussionsforum1171181607","tier":"B","category":"HACK_THEFT","title":"Steam Support Suck, Do Nothing, No Help!!! :: Help and Tips","summary":"The user reports being hacked/scammed during a CS:GO item trade after sending and accepting a trade offer, and complains that Steam Support did nothing to help. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1711816076700350604/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"80d6c71fe2aeca51511f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b0d46b4fb","original_id":"httpssteamcommunitycomdiscussionsforum1458605613","tier":"B","category":"HACK_THEFT","title":"Steam Support Asks For A CD Key, I Dont Have Any, Is There Any Other Way? :: Help and Tips","summary":"The user says their account was hacked and Steam Support is asking for a CD key as proof, but they do not have any stored CD keys. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/458605613412161155/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"af1da1e27ecf5af262a0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a813af5626","original_id":"httpssteamcommunitycomdiscussionsforum1834997553","tier":"B","category":"HACK_THEFT","title":"Got scammed by a fake Steam support, lost my whole CS2 inventory :: Help and Tips","summary":"The user was scammed by someone impersonating Steam Support with a fake account-locked ticket and lost their whole CS2 inventory after following instructions. The post does not include any actual reply or action from Steam Support/Valve.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/834997553301951905/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"661a30046e224ff4e158","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f8b2413e0e","original_id":"httpssteamcommunitycomdiscussionsforum1617330227","tier":"B","category":"HACK_THEFT","title":"My knife has been stolen! Will Steam support answer? :: Help and Tips","summary":"The user reports that their knife was stolen through a trade involving a Dota 2 item and a 25-key offer, and asks whether Steam Support will respond. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/617330227194240928/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ad9904972c57c6dda7d8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-090c287444","original_id":"1jz6h2g","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support Won't Accept Any of My Proof","summary":"The user has been trying for weeks to recover an old Steam account and says Steam Support will not accept the proof they have. The post does not include an actual quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jz6h2g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0f3965c8e72f13a43cca","publication_date":"2025-04-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a46c366b7","original_id":"1m2bcea","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Phone is broken and can't log into steam app without ...","summary":"User has a broken phone and cannot log into the Steam app, so they are seeking account recovery guidance. No Steam Support reply is quoted; the text only gives general instructions to use Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1m2bcea/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f38a6f4b4bc0b5eb1b29","publication_date":"2025-07-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2498852d1c","original_id":"1v4xin2","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support handed my account to someone fraudulent","summary":"The user suspects Steam Support helped someone fraudulently accessing their account regain access without their knowledge. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1v4xin2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c1bde82119573082f76","publication_date":"2026-07-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79803764d4","original_id":"httpssteamcommunitycomdiscussionsforum7594027788","tier":"B","category":"RESTORE_REFUSED","title":"My Steam account was hijacked, items stolen, and ...","summary":"The user's Steam account was hijacked and items were stolen. Steam Support closed the case and refused to restore the items, citing an item restoration policy.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/594027788789382187?l=english&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3abb83a78475ad5ca6df","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dcda321f0a","original_id":"14trt1r","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support not helping : r/steamsupport","summary":"The user says they submitted three Steam help requests that were all closed within hours or by the next morning before they could check again. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14trt1r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a42dc28a113adc0ba469","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a71b162fa","original_id":"1vjk8rg","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support scam : r/steamsupport","summary":"User discusses a Steam support scam, noting that a Steam Support article says a hijacker with access to a Steam account can access Steam Support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vjk8rg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f54eaec3eba88ef72f07","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8becdc8482","original_id":"1s0sgy1","tier":"B","category":"HACK_THEFT","title":"My account got breached and I cant find a way to get it ...","summary":"The user says their Steam account was breached and they cannot get it back. They mention trying Steam Support and receiving a message, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1s0sgy1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2713f16c99ec73d61048","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d167dd1e48","original_id":"1ho7qf9","tier":"B","category":"RECOVERY_HIJACK","title":"Troubles with regaining access to my steam account","summary":"The user had trouble regaining access to their Steam account. They report that Steam Support responded to reset their credential, resolving the issue, and advise contacting Valve customer support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ho7qf9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7549f0f3cfdd74173727","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70be19c8af","original_id":"1ne5wij","tier":"B","category":"RESTORE_REFUSED","title":"Someone used my account to buy an item and take ...","summary":"A user is discussing how someone accessed their account to purchase an item and steal their money, and states that Steam Support refused to help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ne5wij/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02a5c367c6fd401c2745","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-239cd27999","original_id":"httpssteamcommunitycomdiscussionsforum1469115398","tier":"B","category":"RESTORE_REFUSED","title":"Stolen my skins :: Help and Tips - Steam Community","summary":"The post concerns stolen skins and states that Steam Support does not restore lost items because they may have passed through other inventories. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4691153988131715660/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4e9c4b12b0f1861fd3d0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de17fd4a19","original_id":"httpssteamcommunitycomdiscussionsforum1429819381","tier":"B","category":"HACK_THEFT","title":"My Steam Items were stolen. How to I submit a ticket?","summary":"The user asks how to submit a Steam Support ticket after their Steam items were stolen and references a guide for recovering an inaccessible account. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4298193819408861063/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d3868ce51674c69ee62f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-baae74a43f","original_id":"httpscommunityopenaicomtapikeystolenchargedlosto","tier":"B","category":"API_KEY_THEFT","title":"API key stolen, charged lost of $, no response from support","summary":"The user says their Steam API key was stolen, unauthorized requests were made, and their account was charged hundreds of dollars. They contacted Steam Support multiple times but received no response.","quote":"","source_url":"https://community.openai.com/t/api-key-stolen-charged-lost-of-no-response-from-support/56214","source_host":"community.openai.com","source_status":"public_url","source_group":"1c9aba7a10e5a20fad7b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a0c70d8a4","original_id":"1vblslj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support unreachable, no access to old mail","summary":"The user cannot access the email/phone tied to their Steam account and says Steam Support request submission has failed for months with an error message. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vblslj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1fc0dc652bedf5496621","publication_date":"2026-07-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d90d8b815e","original_id":"3e5dx8","tier":"B","category":"RESTORE_REFUSED","title":"Unanswered Questions.","summary":"The user says their CS:GO items were sold during an account hijack, totaling $660, and the wallet funds were spent on in-game items. Steam Support reportedly told them twice that their items and wallet credit would not be restored, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3e5dx8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d15959e246898618d272","publication_date":"2015-07-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe8588a3c0","original_id":"371j53","tier":"B","category":"HACK_THEFT","title":"Twice in one year my account has been compromised","summary":"The user says their Steam account was compromised twice in one year after accepting friend requests, with the client locking them out and all items being traded off. They submitted a support ticket but did not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/371j53/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cdca2f6fa75d04921174","publication_date":"2015-05-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-064f6f8b0e","original_id":"34spip","tier":"B","category":"BAN_NO_REASON","title":"I'm retiring from CS:GO after getting hacked twice and a random VAC ban.","summary":"The user's account was compromised and VAC banned, and a new account was also banned shortly after. Steam Support responded approximately that the VAC ban was correct and would not be removed.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/34spip/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d7c94aa72481d1677267","publication_date":"2015-05-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04ba504b25","original_id":"36tcev","tier":"B","category":"HACK_THEFT","title":"Anyone who's recently had their account hijacked?","summary":"The user reports being hijacked after downloading third-party software, which let the attacker access their email, disable trade confirmations, and steal expensive Steam items worth about 2k. They ask about others' experiences with Steam Support, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/36tcev/","source_host":"www.reddit.com","source_status":"public_url","source_group":"be092fc8f41cfc1e2ca8","publication_date":"2015-05-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-385f38b1df","original_id":"25nx54","tier":"B","category":"BAN_NO_REASON","title":"I've just been trade banned without even doing anything, anybody who can help me out? (WoT)","summary":"The user says they were trade banned without doing anything and posts the appeal they wrote to Steam Support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/25nx54/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f957b2d1ca3652f2186","publication_date":"2014-05-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3e677c7f2","original_id":"1l3hrtj","tier":"B","category":"RESTORE_REFUSED","title":"If you sell Vengeful Spirit Arcana with styles unlocked you can never access them again","summary":"The user sold a Vengeful Spirit Arcana with unlocked styles, repurchased it, and found the styles were no longer accessible. They say Steam Support was not interested in helping restore them.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1l3hrtj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1807f4d9cea63c66c019","publication_date":"2025-06-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8b843708c","original_id":"httpshelpsteampoweredcomenfaqsview3bdc9523c02b70","tier":"B","category":"HACK_THEFT","title":"Steam Support :: My items are missing or were stolen","summary":"The post title indicates the user's Steam items are missing or were stolen, but the post contains only Steam site navigation/boilerplate and no Steam Support reply.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"da07ea1a60863c5b1ecb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-5813b7c8ca","original_id":"1kfc5w0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/valve on Reddit: Need help with a stolen skin issue, can’t get proper support from Steam – looking for someone who can escalate this case","summary":"User reports that skins were traded away without authorization in a scam, and Steam Support has only sent generic responses without resolving or escalating the case. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1kfc5w0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4fcf3922eb1b03de97d9","publication_date":"2025-05-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb7ebe4f4b","original_id":"httpswwwfanbytecomreadysetvalvewillnolongerresto","tier":"B","category":"RESTORE_REFUSED","title":"Valve will no longer restore lost and stolen items","summary":"The post reports Valve's announcement that Steam Support will no longer restore items that left accounts after a successful trade or market transaction. It does not include an actual Steam Support reply.","quote":"","source_url":"https://www.fanbyte.com/ready-set/valve-will-no-longer-restore-lost-and-stolen-items","source_host":"www.fanbyte.com","source_status":"public_url","source_group":"8a689140af5dad369a4b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-325b7f1685","original_id":"75hw39","tier":"B","category":"RESTORE_REFUSED","title":"r/tf2 on Reddit: how good is steam support with getting scam and stolen items?","summary":"User was scammed in TF2, reported it, and asks whether Steam will ever restore the stolen items. No Steam Support reply is quoted; the post only includes general advice that Steam will not return items lost to a scam rather than account hijacking.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/75hw39/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e172f61df394b02cc5f","publication_date":"2017-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65ed168fae","original_id":"httpssteamcommunitycomdiscussionsforum2638331711","tier":"B","category":"RESTORE_REFUSED","title":"Украли скины кс го, поддержка некомпетентна. :: Русскоязычный Форум","summary":"The user lost all tradeable CS:GO skins worth about 5k after a scammer canceled a trade and sent a new trade from her account to an impersonating account. Steam Support replied with automated messages refusing to restore the items, closed her tickets, and later said they would forward information to the relevant department.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3833171151453747938/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ca01c8bce50f4ac9d783","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-684d12cc12","original_id":"httpssteamcommunitycomapp730discussions038207843","tier":"B","category":"API_KEY_THEFT","title":"СКАМ с помощью украденного API key( как обезопасить себя?) :: Counter-Strike 2 General Discussions","summary":"The user discusses a scam involving a stolen Steam API key and asks how to protect themselves, mentioning checking and deleting the API key in Steam. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/3820784351284032453/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"23def1f77d638be36e0c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e61181e6f","original_id":"httpssteamcommunitycomdiscussionsforum2675614248","tier":"B","category":"API_KEY_THEFT","title":"Обманули на скины в кс2 :: Русскоязычный Форум","summary":"The user reports being scammed out of CS2 skins. The post advises checking whether a Steam API key is present and taking follow-up security steps, but it does not quote any Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/756142482053408176/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"146e85052b8887c9e0d6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e340acef63","original_id":"httpssteamcommunitycomdiscussionsforum1601909548","tier":"B","category":"API_KEY_THEFT","title":"Problem with items :: Help and Tips","summary":"The post provides account-security steps for an item problem, telling the user to deauthorize devices, change the password, generate backup codes, and revoke the API key. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601909548810271752/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"653dd7076709744efd51","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-105b154e0b","original_id":"httpssteamcommunitycomdiscussionsforum1318348632","tier":"B","category":"API_KEY_THEFT","title":"STEAM API KEY . PLS HELP ! :: Help and Tips","summary":"The post warns that accounts can be hijacked for cheating and bans if not protected by Steam Guard, and advises removing all API keys and changing the password. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3183486320466343573/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2b8d84b96023ce56568c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ffa216189","original_id":"httpsxcomskinplaceoffstatus2016845948429746206","tier":"B","category":"RECOVERY_HIJACK","title":"SkinPlace on X: \"According to Mellstroy, Steam employees were involved in the hack. A staff member allegedly manually reset his Steam Guard. After talks with Steam support, they told him his account w","summary":"Mellstroy's Steam account was allegedly stolen via Steam Support recovery, with a staff member manually resetting Steam Guard; after talks, Steam Support reportedly told him the account would not be restored. The post does not quote a verbatim Steam Support reply.","quote":"","source_url":"https://x.com/SkinPlaceOff/status/2016845948429746206","source_host":"x.com","source_status":"public_url","source_group":"cfa38414d663a49b2b2e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4142b71ddb","original_id":"httpsxcompiratnationstatus2079008638891594010","tier":"B","category":"HACK_THEFT","title":"Pirat_Nation 🔴 (@Pirat_Nation) on X","summary":"A customer’s Steam Machine was stolen after delivery, and they contacted Steam Support. Valve agreed to send a replacement.","quote":"","source_url":"https://x.com/Pirat_Nation/status/2079008638891594010","source_host":"x.com","source_status":"public_url","source_group":"dab5694fb5fe7d298b76","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b8b709459","original_id":"httpsxcomskinplaceoffstatus2016217380850995524","tier":"B","category":"HACK_THEFT","title":"SkinPlace on X: \"MELLSTROY just got his Steam account stolen — inventory worth $300K Scammers changed all passwords + Steam Guard, likely via the old Steam support recovery method. Will he get everyth","summary":"A post reports that MELLSTROY's Steam account was stolen, with a $300K inventory, and that scammers changed all passwords and Steam Guard, likely via an old Steam Support recovery method. No actual Steam Support reply is quoted.","quote":"","source_url":"https://x.com/SkinPlaceOff/status/2016217380850995524","source_host":"x.com","source_status":"public_url","source_group":"f0373fc2e438e308580d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e362fe669","original_id":"httpsxcomzukwizstatus1836823441623666693langen","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"ZukwiZ on X: \"My Steam account got hacked… Yesterday my Steam account got compromised by social hacking a Steam supporter. The only thing that warned me was a text msg stating: “Steam Support has remo","summary":"The user says their Steam account was compromised by social engineering a Steam Support agent; the only warning was a text message quoting Steam Support saying it had removed something, likely a phone/2FA method.","quote":"","source_url":"https://x.com/zukwiz/status/1836823441623666693?lang=en","source_host":"x.com","source_status":"public_url","source_group":"d5ea0bb1ac34e08ab922","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1a1fedaa9","original_id":"httpsxcomjamskinsstatus2043405995074879892","tier":"B","category":"HACK_THEFT","title":"JAMSkins on X: \"How Steam Support starts moving after you tell them your account has been hacked: https://t.co/FgeCiZTBgu\" / X","summary":"A social media post jokes about how Steam Support starts moving after being told an account was hacked. It does not include any actual quoted Steam Support reply or details of a specific support case.","quote":"","source_url":"https://x.com/jamskins/status/2043405995074879892","source_host":"x.com","source_status":"public_url","source_group":"d1ec00d76632d05eb02f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34088ca39a","original_id":"httpssteamcommunitycomdiscussionsforum1462585478","tier":"B","category":"API_KEY_THEFT","title":"Someone just tried to take my steam account. :: Help and Tips","summary":"The user reports that someone tried to take their Steam account, and the post includes security advice to scan for malware, check account contact details, and revoke the API key. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4625854789815705386/?l=czech&ctp=1","source_host":"steamcommunity.com","source_status":"public_url","source_group":"99d82e99ae70f044b827","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb6cdf7c46","original_id":"1h7i1tf","tier":"B","category":"HACK_THEFT","title":"Recovered account after its been stolen - few questions","summary":"The user recovered their Steam account after it was stolen and said Steam Support was helpful, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1h7i1tf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df884514ac44b7a1067e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-51c514a96e","original_id":"httpswwwfacebookcomgroups12082012counterstrikegl","tier":"B","category":"RESTORE_REFUSED","title":"If scammed, is there a way to retrieve your skins through ...","summary":"The user asks whether Steam Support can retrieve skins after a scam involving their brother, and the post states that you cannot retrieve them. No Steam Support reply is quoted.","quote":"","source_url":"https://www.facebook.com/groups/12.08.2012CounterStrikeGlobalOffensive/posts/1631149247456440/","source_host":"www.facebook.com","source_status":"public_url","source_group":"1d301acd95892b7316eb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2cf6082c40","original_id":"1m282ev","tier":"B","category":"HACK_THEFT","title":"Steam Support is the GOATED","summary":"The user contacted Steam Support as a joke to recover an old account that was stolen/hacked in 2015. The post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1m282ev/","source_host":"www.reddit.com","source_status":"public_url","source_group":"560c5bfd16decf3bbbe7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11eccfc680","original_id":"httpssteamcommunitycomdiscussionsforum7451100405","tier":"B","category":"API_KEY_THEFT","title":"Imagine knowing who took your skins and steam don't do ...","summary":"The user says scammers used their Steam API key to generate a trade offer sending all their CS2 items to a dummy profile. They imply Steam did not help, but no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/4511004055390143980/?l=ukrainian&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"25954ce3a05bba879e0d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-becc3955f3","original_id":"httpssteamcommunitycomdiscussionsforum7309451549","tier":"B","category":"API_KEY_THEFT","title":"Serious felony in community market","summary":"The post warns about a serious issue in the Steam Community Market and advises revoking/removing any existing API key. It does not include a quoted reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/3094515496023318854/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"38ee81486d2f7c8cd228","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-edfa4193ff","original_id":"httpsgamergurublogcansteamrecoverscammeditems","tier":"B","category":"RESTORE_REFUSED","title":"Can Steam Recover Scammed Items? [Official Policy Explained]","summary":"The post explains Steam's official policy that scammed items will not be restored, even with evidence like screenshots or chat logs. It does not include a verbatim reply from Steam Support.","quote":"","source_url":"https://gamerguru.blog/can-steam-recover-scammed-items","source_host":"gamerguru.blog","source_status":"public_url","source_group":"b7a7008ad0e794b0b94a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ad30ebe29","original_id":"httpssteamcommunitycomdiscussionsforumsearchqunb","tier":"B","category":"BAN_NO_REASON","title":"Results for \"unban appeal\" :: Steam Community","summary":"The user complains that Steam ban appeals are often useless, especially for wrongfully banned accounts, though some people do get unbanned. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/search/?q=unban+appeal","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a8b7204d0a6ea68f2d3b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ba0844682","original_id":"1d27nmf","tier":"B","category":"HACK_THEFT","title":"My items got hijacked, is my entire account at risk?","summary":"The user fell for a phishing link, gave away Steam credentials, and lost all items via trades to another account. They are asking about account security risks; no Steam Support reply is quoted or described as an action.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1d27nmf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"900617ad915bb3c64e78","publication_date":"2024-05-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e507df681f","original_id":"httpscobaltlabtechblogennewssteamapiscam","tier":"B","category":"API_KEY_THEFT","title":"What Is Steam API Scam?","summary":"The post explains what a Steam API scam is and advises users to revoke unknown Web API keys, change their Steam password, and change the password of the linked email account. It does not include any quoted reply from Steam Support.","quote":"","source_url":"https://cobaltlab.tech/blog/en/news/steam_api_scam/","source_host":"cobaltlab.tech","source_status":"public_url","source_group":"ed2ded4d97492ac2e244","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3bd79b0f16","original_id":"httpssteamcommunitycomdiscussionsforum1462585352","tier":"B","category":"RECOVERY_HIJACK","title":"I accidentally sent a screenshot of my purchase history to a scammer. :: Help and Tips","summary":"The user accidentally sent a screenshot of their purchase history to a scammer. A commenter says purchase history details cannot be used to claim an account and speculates about Steam Support's rigid verification for hijack attempts; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4625853520754583055/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7d3c9ada89d93023c41e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d1076456c","original_id":"ch7hoh","tier":"B","category":"API_KEY_THEFT","title":"r/Steam on Reddit: Some Questions about Steam API Key","summary":"The user suspects they logged into a fake Steam website and that their Steam API key may be compromised. They ask questions about how Steam API keys work and whether they can be revoked, but the post contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/ch7hoh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"56035c0413d6336a0a13","publication_date":"2019-07-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8aa96cc9b1","original_id":"httpssteamcommunitycomdiscussionsforum2453064608","tier":"B","category":"HACK_THEFT","title":"Wie lange dauert Wiederherstellung gestohlener Accounts inkl. Mail? :: Deutsches Forum","summary":"A user asks how long it takes to restore stolen accounts, including the linked email; a forum reply says items will not be restored and advises searching the forum or contacting Steam Support. No Steam Support/Valve reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/530646080863226446/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8642bea32ca6a6e90eac","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-210366747f","original_id":"httpssteamcommunitycomdiscussionsforum2435728793","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support Wartezeit :: Deutsches Forum","summary":"The post discusses Steam Support wait times, says only one support agent named Tobler is replying, and notes that account recovery requires many proofs. It does not include a verbatim Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/357287935561636746/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5c0260fa990ab71a87f2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb2125cf48","original_id":"httpssteamcommunitycomdiscussionsforum0420249025","tier":"B","category":"HACK_THEFT","title":"Steam support macht es sich leicht bei Punkte Diebstahl!!! :: Steam Discussions","summary":"The user reports that 180,000 Steam points were stolen, Steam Guard is no longer in their authenticator app, and their phone number is old. They contacted Steam Support with screenshots, but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4202490257583125814/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cfdfe952ed0821a10608","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef6215a9a0","original_id":"httpssteamcommunitycomapp730discussions035841573","tier":"B","category":"HACK_THEFT","title":"CSGO items gestohlen :: Counter-Strike 2 General Discussions","summary":"The user reports their Steam account was hacked during a CS:GO match and all items were transferred to another account within about three minutes, despite Steam Guard and the mobile app. The post does not include any quoted reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/358415738209671321/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a43a25981bd0fe6ab17e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-217123c1e3","original_id":"1q2ruof","tier":"B","category":"RESTORE_REFUSED","title":"r/SteamScams on Reddit: Das Konto wurde gehackt, die Hacker haben sich mit Spielen aus meinen Steam-Geldbörsenfonds beschenkt.","summary":"A user’s Steam account was hacked and wallet funds were used to gift games. A commenter reports that Steam Support said gifts cannot be refunded, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1q2ruof/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8105addcfd809426d9fa","publication_date":"2026-01-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2bf746b075","original_id":"httpssteamcommunitycomdiscussionsforum2437712384","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account gehackt - Steam Support antwortet nicht :: Deutsches Forum","summary":"The user reports a hacked Steam account and that Steam Support is not responding. A forum reply quoted from 'Editor,' not Steam Support, notes that the account is protected by Steam Guard and credentials alone are not enough.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/3771238415383532778/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8d1b6d5278a630ba3537","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5673db2df","original_id":"14lqk2h","tier":"B","category":"API_KEY_THEFT","title":"r/Steam on Reddit: Help with compromised account (remove api key)","summary":"The user logged into a fake Steam-looking account, currently has a trade ban, and asks how to remove or change their API key and what else to do. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/14lqk2h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"53548694401a762f270a","publication_date":"2023-06-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dfcf815796","original_id":"httpssteamcommunitycomdiscussionsforum2916960484","tier":"B","category":"RESTORE_REFUSED","title":"COMO RECUPERAR MIS ITEMS ROBADOS :: Foro en español","summary":"User forgot to close/log out of their account and had Arcanas stolen by an added friend. The post says Steam Support does not restore lost items and that protecting the account is the user's responsibility, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/1696048426818020499/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"11e2634423021e619d59","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3ab689bd6b","original_id":"1vfazcu","tier":"B","category":"HACK_THEFT","title":"Ajuda! Minha conta do Steam foi hackeada/roubada!","summary":"The user reports that their Steam account was hacked or stolen and is seeking help. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vfazcu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"835d9bb64e4eca8b9d1b","publication_date":"2026-08-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3dd65b0c24","original_id":"httpssteamcommunitycomapp440discussions016532970","tier":"B","category":"RESTORE_REFUSED","title":"Why is steam support not longer restoring deleted items? :: Team Fortress 2 General Discussions","summary":"The poster asks why Steam Support no longer restores deleted TF2 items, and a quoted forum reply says that if a request was refused, the user likely crafted the items and profited, since support only restores directly deleted items. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/app/440/discussions/0/1653297026033299048/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5909df5487849740bf90","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-655c21efaa","original_id":"httpssteamcommunitycomdiscussionsforum1129181688","tier":"B","category":"RESTORE_REFUSED","title":"New Steam Item Restoration Policy is unfair. :: Help and Tips","summary":"The user complains about Steam's new item restoration policy, quoting a policy statement that Steam Support will no longer restore lost items. No actual Steam Support ticket reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1291816880499564420/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b9f8304a6daa5899a520","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a122550484","original_id":"httpssteamcommunitycomdiscussionsforum1451100348","tier":"B","category":"RESTORE_REFUSED","title":"How to speak with a human in Steam Support? :: Help and Tips","summary":"The user asks how to speak with a human in Steam Support and relays account-compromise steps, noting that Steam Support does not restore lost items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4511003483563325672/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b27beddfbb06c8fcfb78","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc4ca89c9e","original_id":"httpssteamcommunitycomdiscussionsforum1233327653","tier":"B","category":"RESTORE_REFUSED","title":"anyway to get my item back? :: Help and Tips","summary":"User asks whether they can get an item back after a trade scam. The post cites Steam's Item Restoration Policy stating that Steam Support does not restore items that have left accounts for any reason.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2333276539611126608/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3db93a5b42d55dd28650","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b725c4731","original_id":"httpssteamcommunitycomapp440discussions017433423","tier":"B","category":"RESTORE_REFUSED","title":"restoring deleted items? :: Team Fortress 2 General Discussions","summary":"A free-to-play TF2 user deleted achievement weapons for backpack space and later contacted support about restoring them. The post says Steam Support will no longer restore lost items, but it does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/app/440/discussions/0/1743342383228077588/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"17e907757a96648a79bb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04ab0c1cdd","original_id":"httpssteamcommunitycomdiscussionsforum1403022457","tier":"B","category":"HACK_THEFT","title":"account hacked items stolen :: Help and Tips","summary":"The user reports that their account was hacked and items were stolen. The post references Steam's Item Restoration Policy and advises changing email passwords and checking contact details, but it does not include an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4030224579605947761/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"694f0f97beb21cea6cf7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4646862721","original_id":"httpssteamcommunitycomdiscussionsforum1727997144","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"⚠️Steam Keeps Closing My Tickets Without Answering – Need Clarification :: Help and Tips","summary":"The user reports that Steam keeps closing their tickets without answering. The post includes a non-Steam-Support explanation about possible market restrictions after buying items suspected of being scammed or stolen.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/727997144358783788/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74c7d226314c40e97cf2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69f671cba1","original_id":"httpssteamcommunitycomapp1675200discussions04040","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Is this normal for closing my support ticket by person/automatic after initiating or shipping for the RMA process? :: Steam Deck General Discussions","summary":"User asks whether it is normal for a Steam support ticket to close automatically after starting or shipping an RMA for a Steam Deck. The post describes Valve sending RMA and shipping emails but does not quote Steam Support.","quote":"","source_url":"https://steamcommunity.com/app/1675200/discussions/0/4040356398508777027/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d07ca7bc9fd52a5f71d3","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba4c3e4f50","original_id":"httpssteamcommunitycomdiscussionsforum1172982777","tier":"B","category":"HACK_THEFT","title":"Steam Account Hacked and Items Stolen :: Help and Tips","summary":"The post is about a Steam account being hacked and items stolen. No Steam Support reply is quoted; the included text is a forum response blaming the user for credential compromise.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1729827777346473034/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1da046010d61643b6f97","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d9e1d7a13","original_id":"httpssteamcommunitycomdiscussionsforum1279837655","tier":"B","category":"HACK_THEFT","title":"My account got hacked! :: Help and Tips","summary":"The post is about a user whose account got hacked, with a commenter suggesting they may contact official support and possibly get stolen items returned. No actual quoted Steam Support reply is provided.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2798376550596820548/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"41543bd04ccde49841a6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b170a3d9a","original_id":"httpssteamcommunitycomdiscussionsforum1634541622","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Help! My Steam Account Was Stolen, and Support Isn’t Responding! :: Help and Tips","summary":"The user reports that their Steam account was stolen and Steam Support is not responding. The post includes generic account recovery instructions, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/634541622122532906/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2462cbdeb02bb0545a7c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94ca41f3d7","original_id":"httpssteamcommunitycomdiscussionsforum0403134689","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account hacked, all items stolen, zero reply from support :: Steam Discussions","summary":"User reports their Steam account was hacked and items worth more than €2k were sold on the market. They say Steam Support never replied to their requests to restore the items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4031346899449547478/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"aac42a948a7c44260ab2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b60251123c","original_id":"httpssteamcommunitycomdiscussionsforum1617329150","tier":"B","category":"HACK_THEFT","title":"Account verification email has been hacked and changed. In-game items stolen :: Help and Tips","summary":"The user reports that their Steam account verification email was changed without authorization and valuable Dota 2 items were stolen. They ask for help recovering the account, but no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/617329150698817628","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f1d596a85f1be39bd236","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c223a60fb9","original_id":"httpssteamcommunitycomdiscussionsforum1601897883","tier":"B","category":"HACK_THEFT","title":"🚨 WARNING: Steam Security Failed Me – My $4000 CS2 Inventory Was Stolen Even After Blocking My Account! 🚨 :: Help and Tips","summary":"The user reports that their $4000 CS2 inventory was stolen even after blocking their account, and claims Steam refuses to restore the stolen items or take meaningful action. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601897883113946900/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"27cc99edf0eddf27c9bd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8dbd063914","original_id":"httpssteamcommunitycomdiscussionsforum1296392252","tier":"B","category":"RECOVERY_HIJACK","title":"How to prove I'm the owner of an account? :: Help and Tips","summary":"The post discusses how to prove ownership of a Steam account, mentioning purchase and credit card details. It does not include any actual quoted reply from Steam Support; the comments only give advice and note that the OP did not create the account.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2963922521555462921/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5e860cdff2cd10ace3a0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14e7a7dd68","original_id":"httpssteamcommunitycomdiscussionsforum0524225618","tier":"B","category":"BAN_NO_REASON","title":"Appeal a Review Ban? :: Steam Discussions","summary":"The post asks about appealing a review ban, and a forum reply states that only Steam Support can ban reviews while devs may ban users for any reason. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/524225618711429764/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5e4aeaa9a97929a8a2b5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86e793e722","original_id":"httpssteamcommunitycomdiscussionsforum9154645539","tier":"B","category":"BAN_NO_REASON","title":"How do I appeal a VAC ban? :: VAC Discussion","summary":"The user asks how to appeal a VAC ban, and the post says false VAC bans are removed automatically but there is no way to appeal and recommends contacting Steam Support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/9/154645539342047962/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2606f512accf80f78e57","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6607bba594","original_id":"httpssteamcommunitycomdiscussionsforum9636758524","tier":"B","category":"BAN_NO_REASON","title":"banned for no reason :: VAC Discussion","summary":"The user posted about being banned for no reason in a VAC discussion. The post contains forum guidance that VAC bans are permanent, non-negotiable, and cannot be appealed, but it does not quote Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/9/6367585249991024441/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ff566eccf66d4f7080b4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e11defc9c","original_id":"httpssteamcommunitycomdiscussionsforum1225456055","tier":"B","category":"BAN_NO_REASON","title":"How to appeal a Steam Trade Ban? :: Help and Tips","summary":"A user asks how to appeal a Steam trade ban; forum replies mention a restriction and quote a Steam Support knowledge-base article, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2254560552311748655/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2662e5ca6a50a31f5bdf","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b8875e028","original_id":"httpssteamcommunitycomdiscussionsforum0554005231","tier":"B","category":"HACK_THEFT","title":"Someone stole my steam account and traded all my skins away. :: Steam Discussions","summary":"The user reports that their Steam account was stolen and all their skins were traded away. The only quoted text is from another forum user discussing Valve's past item-restoration policy, not from Steam Support itself.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/5540052310301704022/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"28bc4fefd4d9aa5b4897","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02abb4e8f1","original_id":"httpssteamcommunitycomdiscussionsforum0591757083","tier":"B","category":"RESTORE_REFUSED","title":"getting items back after being scammed :: Steam Discussions","summary":"The post asks about getting items back after being scammed, and the response explains that Steam policy does not restore lost or stolen items once they leave the account.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/591757083455610394/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"83bf85874de19473c8d8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9635c9f3bd","original_id":"httpssteamcommunitycomdiscussionsforum1375885268","tier":"B","category":"RECOVERY_HIJACK","title":"Account deactivated \"This account may have been accessed by someone else\" :: Help and Tips","summary":"The user says another Steam account was deactivated with the message that it may have been accessed by someone else, and complains that Steam Support has not helped them reactivate it. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3758852682828044784/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9ee698a4d9f51acb56b6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64edbe4259","original_id":"httpssteamcommunitycomapp730discussions059402704","tier":"B","category":"HACK_THEFT","title":"[Scam Report] Lost CS:GO items due to fake Steam Support impersonation — need help :: Counter-Strike 2 General Discussions","summary":"The user reports losing CS:GO items after being targeted by fake Steam Support impersonation and asks for help. The post is truncated and does not include any actual Steam Support reply or outcome.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/594027042409843256/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"141bf31d470db13134a2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dbc17f68bf","original_id":"httpssteamcommunitycomdiscussionsforum1601891362","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Items Deleted during trade due to a market ban :: Help and Tips","summary":"User lent gloves to a friend and the returned trade ended with the gloves disappearing while the friend had a market ban. They submitted a Steam Support ticket, but the post includes no verbatim Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601891362926827334/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c667e0c5c12e85b63270","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-75d6aa97db","original_id":"httpssteamcommunitycomdiscussionsforum1814724377","tier":"B","category":"HACK_THEFT","title":"Steam support contacted me using steam support. need help :: Help and Tips","summary":"A user reports being contacted by someone impersonating Steam Support named Arthur Hammond, who claimed the account was compromised and suspicious. The user did not comply, reported the account, and changed their password; no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/814724377262469562/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"58683dee8f43ee6d011a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a86f0649ef","original_id":"1f7e8lu","tier":"B","category":"API_KEY_THEFT","title":"I might have been API scammed. Any solutions?","summary":"The user suspects they were API scammed and asks for solutions. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1f7e8lu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9352e5cf86eac6d7df97","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c65605e38","original_id":"1gdzvfw","tier":"B","category":"HACK_THEFT","title":"Steam Account Hacked/Hijacked : r/steamsupport","summary":"The user reports their Steam inventory was sold after their account was compromised, and they cannot recover the account because they lost access to their old phone number and Steam Mobile Authenticator. They ask whether there is any recovery path besides opening a Steam Support ticket; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gdzvfw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"60b46c37de3bc95dc1e0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb1094b06b","original_id":"httpsusforumsblizzardcomenwowtwrongfullybanned20","tier":"B","category":"BAN_NO_REASON","title":"Wrongfully banned - Customer Support","summary":"User reports being wrongfully banned, speculating it was due to playing 40+ hours while farming TF mats. No Steam Support reply is quoted.","quote":"","source_url":"https://us.forums.blizzard.com/en/wow/t/wrongfully-banned/2056548","source_host":"us.forums.blizzard.com","source_status":"public_url","source_group":"b871a3e5f82075f657d4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99e3ccd98d","original_id":"httpsforumsplaycontestofchampionscomendiscussion","tier":"B","category":"BAN_NO_REASON","title":"Account Wrongfully Banned?","summary":"The user reports that their Steam account was banned and believes it was wrongfully banned because they did not use mods, cheats, or third-party software. No Steam Support reply is quoted.","quote":"","source_url":"https://forums.playcontestofchampions.com/en/discussion/412646/account-wrongfully-banned","source_host":"forums.playcontestofchampions.com","source_status":"public_url","source_group":"204dca359924c9fac1dd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b78508a23f","original_id":"httpswwwgalaxywardencomblogarticlesteamapikeysca","tier":"B","category":"API_KEY_THEFT","title":"Steam API Key Scam: How It Works and How to Check","summary":"The post is an article explaining how the Steam API key scam works, how to check for unauthorized API keys, and prevention steps. It does not include any Steam Support reply or a specific support interaction.","quote":"","source_url":"https://www.galaxywarden.com/blog/article/steam-api-key-scam-explained","source_host":"www.galaxywarden.com","source_status":"public_url","source_group":"23e2a27687072b316a97","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5269980b01","original_id":"httpssteamcommunitycomdiscussionsforum1379150651","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How do you contact a real human on steam support? :: Help and ...","summary":"The user asks how to contact a real human at Steam Support and mentions invalid £20 gift cards, a Helldivers 2 refund request, and automated support denying them. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3791506516121810110/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cafcfa9bd52925a38a89","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71665fe75e","original_id":"httpssteamcommunitycomapp440discussions040414822","tier":"B","category":"RESTORE_REFUSED","title":"Need help with steam support and reclaiming lost tf2 items","summary":"The post discusses reclaiming lost TF2 items and states that sold or traded items are gone and Steam Support generally will not restore them because of abuse concerns. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/app/440/discussions/0/4041482209879020811/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"22f7d97140c5d21b2c14","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b65d33b596","original_id":"httpssteamcommunitycomdiscussionsforum1403134792","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support is closing my Tickets :: Help and Tips","summary":"The user reports that Steam Support is closing their tickets. The post text discusses a trade scam tactic and thanks someone for help; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4031347929700372359/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b159dcf85a45e54eaa57","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a2c5bb1b3","original_id":"httpssteamcommunitycomdiscussionsforum1380277710","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support keeps closing my requests within 10 minutes of ...","summary":"The user reports that Steam Support keeps closing their requests within 10 minutes. A commenter claims a hijacker bot is automatically closing tickets so the user cannot get help, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3802777108682422542/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1876784e3c3ba56b9fbd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f062ab94d8","original_id":"httpssteamcommunitycomapp440discussions031136481","tier":"B","category":"RESTORE_REFUSED","title":"Can you still ask steam support about getting your deleted items back?","summary":"The user asks whether Steam Support can still restore deleted items, citing forum claims that asking nicely may help, especially for deleted Haunted Metal Scrap. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/app/440/discussions/0/3113648183785335976/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c7649dceb40345f91c8c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3cfa4cf7c","original_id":"httpssteamcommunitycomdiscussionsforum1540744934","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam ticket closed still no response :: Help and Tips","summary":"The user's Steam account was hijacked, and their Steam Support ticket was closed without any response. Forum users advised reopening the ticket and securing their email/support account, but no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/540744934385623110/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"db48039ddc0eaf85b6ed","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0afd7b8eff","original_id":"2oe2k4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Aftermath of DDoS","summary":"After a DDoS, the user cannot log into their main Steam account even after changing the password, and they emailed Steam Support but expect no timely response. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2oe2k4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab5e813bb94d4aa68185","publication_date":"2014-12-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-869cc2298d","original_id":"1lofa8k","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Does anyone at Steam care about the quality of their service?","summary":"The user complains that Steam Support has no feedback mechanism and that the credit card form is broken. They say a support representative misunderstood their issue, gave a nonsensical response, and closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1lofa8k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae781c0260dbb40cbb12","publication_date":"2025-06-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffd58aa3ca","original_id":"nuvbr1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Is there anyone within the Steam community that has had their account unrestricted?","summary":"The user's Steam account has been restricted for 6 months, and they say Steam Support has ignored their messages with 9 closed tickets and 1 ongoing ticket. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/nuvbr1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e8223eb291f1eb7a7e6c","publication_date":"2021-06-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-606f5d8344","original_id":"blr4k8","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How to contact Steam Support while having an open ticket already?","summary":"The user requested a Steam password reset and says Support sent a temporary password; after changing it, login fails and the open ticket prevents opening another. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/blr4k8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2458643d9fcd40649709","publication_date":"2019-05-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-009446252a","original_id":"3fjnzq","tier":"B","category":"BAN_NO_REASON","title":"This account appears to have been used for \"fraudulent activity.\"","summary":"The user's Steam account was flagged/locked for alleged fraudulent activity, and they submitted a support ticket but are still waiting for a reply. The post does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3fjnzq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c3588a54f7c31df8b1e3","publication_date":"2015-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cb6b2e9dd","original_id":"2x8by3","tier":"B","category":"BAN_NO_REASON","title":"Steam Account locked for beiing a suspected Hijacker, i have no idea what to do anymore.","summary":"The user's Steam account was locked and community banned as a suspected hijacker after trading CS:GO cases for keys. They say Steam Support told them they were a hijacker, issued a community ban, and later said they could not do anything.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2x8by3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed4587fdeec08f594e0f","publication_date":"2015-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-769fdfdddf","original_id":"axkw7x","tier":"B","category":"HACK_THEFT","title":"Thank you Steam! 2.0 [hijacked account]","summary":"The user describes accepting a suspicious friend request and receiving repeated messages; their friend's account was then hijacked with phone/email changed. The post says Steam Support told the friend: \"pro\".","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/axkw7x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df7b5ccc03992374a992","publication_date":"2019-03-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2eeea0136","original_id":"39iti4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Foolishly and unaware i accepted a trade from a CC scammer, got my account locked (rekt) since april. Cant buy anything from Valve nor redeem in-game item codes from live tournaments such as ESL One,","summary":"The user's Steam account was locked after accepting a trade from a CC scammer, leaving them unable to buy from Valve or redeem item codes. They say they are on their third ticket and only receiving templates with no help.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/39iti4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6695f029b7f111a3fc9","publication_date":"2015-06-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13b9d5356b","original_id":"2j899a","tier":"B","category":"BAN_NO_REASON","title":"Trade banned.","summary":"User accidentally charged back Steam transactions and received a trade ban. They ask whether paying off the negative £14 balance will lift the ban, saying Steam Support is not giving a straight answer.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2j899a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1995e0071eefeb175925","publication_date":"2014-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-765ac96a62","original_id":"1l0ro24","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam family’s","summary":"The user is unable to join a Steam Family with their spouse because they live in different countries. They say Steam Support redirected them to the Steam Families discussion board for suggestions/workarounds, but they cannot post there because they are not in a Steam Family.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1l0ro24/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb3aaff4047c6e75298e","publication_date":"2025-06-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f20b7e766b","original_id":"1l7z4c8","tier":"B","category":"BAN_NO_REASON","title":"I got community banned because my friend posted an inappropriate link in game.","summary":"The user received a community ban lasting until 2038 after a friend posted an inappropriate link on someone's profile. The post mentions a Steam Support message about the ban but does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1l7z4c8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"842f629d940554908b82","publication_date":"2025-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91345d4838","original_id":"1f5p8o7","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Need help with prime status upgrade","summary":"The user bought CS2 Prime through the Steam mobile app, but the transaction has been pending for 1.5 days and the purchase history is empty. They contacted Steam Support, but no one had responded so far.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1f5p8o7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b42ab5d8862c33300f15","publication_date":"2024-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a802fd668b","original_id":"13h0cvh","tier":"B","category":"BAN_NO_REASON","title":"Throwing away my steam account","summary":"The user says they were community banned twice and muted for harassment after an altercation with another player and claims Steam Support sides with the other player. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/13h0cvh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9d087db342c55e14f184","publication_date":"2023-05-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-923786b248","original_id":"yrbz2l","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Severe VAR spiking makes the game unplayable + Steam Support closed ongoing ticket","summary":"User reports severe VAR stuttering making the game unplayable and says Steam Support closed their ongoing ticket. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/yrbz2l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1e734a67deada7dbfb7","publication_date":"2022-11-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d586a3d9b","original_id":"1t9manc","tier":"B","category":"BAN_NO_REASON","title":"Help with Appeal","summary":"The user returned from a military deployment to find their Steam account permanently VAC-banned in CS2 and believes it may have been compromised while they were away. They say Steam Support emails and multiple help tickets have received no traction, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1t9manc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5bae94446074d842eba","publication_date":"2026-05-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-255ee6ce03","original_id":"axr26m","tier":"B","category":"RESTORE_REFUSED","title":"Be careful with your “friends” or Valve doesn’t care about you.","summary":"The user lost about $200 after a phishing/friend invite compromised their Steam account and items were stolen. They recovered the account but say Steam Support repeatedly told them items are no longer restored.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/axr26m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c8afd331b283011e1bc","publication_date":"2019-03-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-91c90e08a2","original_id":"1nlb7by","tier":"B","category":"RESTORE_REFUSED","title":"Vengeful Spirit 3rd unlock for Arcana","summary":"The user completed the Crownfall event requirements but missed a hidden final step to unlock the Vengeful Spirit Arcana third style. Steam Support said they cannot help because the event has already passed.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1nlb7by/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34f080521e6dbe597ef5","publication_date":"2025-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7283fe5035","original_id":"1ezsfbf","tier":"B","category":"HACK_THEFT","title":"I got scammed out of most of my Dota 2 Items, and Valve can do nothing?","summary":"The user fell for a scam involving a hacked friend's account and a fake tournament roster invitation, resulting in most of their Dota 2 items being stolen. The post does not include any quoted reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1ezsfbf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac170ff1e331cf07d511","publication_date":"2024-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98438ed226","original_id":"s3nhdj","tier":"B","category":"BAN_NO_REASON","title":"Dota 2 account ban by mistake","summary":"A Dota 2 user reports receiving a one-year account ban they believe was a mistake and asks Steam Support to review their matches. The post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/s3nhdj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"732fad43975262d91431","publication_date":"2022-01-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72eefc74ae","original_id":"nfz7s3","tier":"B","category":"RECOVERY_HIJACK","title":"Valve refused to restore account due to lack of 20-year CD-code","summary":"The user's 17-year-old Steam account was locked after an attempted hijacking, and Steam Support reportedly requires an old physical CD-code to unlock it. The user says Support refused to help despite offering payment and purchase history as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/nfz7s3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4298457e8920dd6ee1d6","publication_date":"2021-05-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b34d89314","original_id":"jidmkh","tier":"B","category":"HACK_THEFT","title":"Suspicious log-in attempt with my exact Password and Username, How?","summary":"User received a Steam Support security code email for a login attempt from Indonesia and is concerned because Steam Guard did not notify them; they changed their password and ask for protection advice. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/jidmkh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d875cbc96a34e6f451d","publication_date":"2020-10-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12ba52cefa","original_id":"hd1q5l","tier":"B","category":"BAN_NO_REASON","title":"Thank you valve","summary":"User received a 3.5-hour ban and low-priority penalty after their game froze and they restarted, and they complain that Steam Support was unavailable with a 'cannot contact support' message. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/hd1q5l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b3cef1f091918f5622a","publication_date":"2020-06-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9afc6de79d","original_id":"ha1ray","tier":"B","category":"RESTORE_REFUSED","title":"Is Steam Item Restoration Policy outdated now with 7 day trade hold ban? Half of the solution is already on the table...","summary":"The user asks whether Steam's Item Restoration Policy is outdated given the 7-day trade hold and quotes Valve's policy stating Steam Support does not restore items that have left accounts. No actual Steam Support reply is quoted; the quoted text is from a public policy article.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ha1ray/","source_host":"www.reddit.com","source_status":"public_url","source_group":"76d8c7750467448844e5","publication_date":"2020-06-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0ad3ad2d9","original_id":"azb1ku","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support is Rude & Downgrading.","summary":"The user returned to their Steam/Dota account to find all valuable items missing and contacted Steam Support. Support requested information and reportedly said they would investigate and follow up, but the user received no further response despite sending more messages.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/azb1ku/","source_host":"www.reddit.com","source_status":"public_url","source_group":"876286cb7280da5f99b6","publication_date":"2019-03-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc7b7e0c72","original_id":"9k0uiy","tier":"B","category":"BAN_NO_REASON","title":"What can you do if you get a bunch of low priority games and are reported by toxic players even though you did nothing toxic yourself?","summary":"The user describes receiving a six-month ban warning despite having a green conduct summary and says Steam Support removed the warning but would not explain what flagged the account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/9k0uiy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"136a240fb1048953c7e5","publication_date":"2018-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6770e456e","original_id":"76gug7","tier":"B","category":"BAN_NO_REASON","title":"I have an account \"marked\", heres some info you might find interesting.","summary":"The user's Steam account was marked and lost regional chat communication privileges during TI7 grand finals, apparently permanently. They contacted Steam Support, which acknowledged the ban but said it could not be removed and advised using the dev forums.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/76gug7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a3a95d52eb859c6d603e","publication_date":"2017-10-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cd78ada18","original_id":"353n50","tier":"B","category":"RESTORE_REFUSED","title":"Feels like I am missing Compendium Rewards","summary":"User is missing Dota 2 Compendium rewards/effects after reaching level 153. Steam Support reportedly told them it cannot help with any Compendium issues.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/353n50/","source_host":"www.reddit.com","source_status":"public_url","source_group":"67cdbe2a090e14640886","publication_date":"2015-05-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-287ecd975d","original_id":"2g0xxq","tier":"B","category":"BAN_NO_REASON","title":"My account got banned after buying steam wallet at a russian this is rediculous. I REALLY NEED HELP","summary":"The user bought Steam Wallet funds from a Russian seller, received $8, contacted Steam Support, and later had their account banned after buying games and a Dota 2 item. The post references screenshots of support replies but does not include any verbatim Steam Support text.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2g0xxq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5515c8c5262f6e76788","publication_date":"2014-09-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0ebf4a990","original_id":"29qflh","tier":"B","category":"BAN_NO_REASON","title":"Steam Support is really useless","summary":"The user's Steam account was permanently banned for alleged fraudulent activity after using their own Mastercard. They say Steam Support repeatedly replied that fraudulent activity was found but would not explain or verify it.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/29qflh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a18100503996052dfa80","publication_date":"2014-07-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9cff68a30","original_id":"1pq8b55","tier":"B","category":"HACK_THEFT","title":"Item got gifted to a random person without any notification","summary":"The user reports that all giftable items were given away to a random person with no abnormal login or security notifications, and two new friends were added. Steam Support reportedly refused to trace the incident, but no direct Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1pq8b55/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b62ccfeba3da428e79f5","publication_date":"2025-12-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c12ddd3fe4","original_id":"1g09fdo","tier":"B","category":"HACK_THEFT","title":"+1 Market selling/stealing case...","summary":"The user reports that their Steam account was compromised while offline and their Dota items were sold on the market despite Steam Guard. They opened a support ticket and intend to sue Valve, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1g09fdo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f936167a6f07b41ad2ec","publication_date":"2024-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-528f337451","original_id":"d8jqxm","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Weird...","summary":"The user asked Steam Support to instantly delete their account; Support reportedly refused for security reasons and requested ownership verification. After the user provided some information but could not recall the original email, their phone number was removed and they lost account access.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/d8jqxm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9d8ed50c3d107c673224","publication_date":"2019-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc4f6284ad","original_id":"17h8dl","tier":"B","category":"BAN_NO_REASON","title":"Valve will STEAL your games, THREATEN you, DELETE records, STONEWALL you, and BAN you!","summary":"The user alleges that Valve/Steam Support stole games, threatened them, deleted forum records, stonewalled them, and banned them from the Steam forums. No actual Steam Support reply is quoted in the provided post.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/17h8dl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"222702b99cb32b6525df","publication_date":"2013-01-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2e0b6fbff","original_id":"y9clns","tier":"B","category":"RECOVERY_HIJACK","title":"9 years of steam account blocked for not being the original creator.","summary":"User says their 9-year-old Steam account was blocked because they were not the original creator; they had acquired the account from another person and used it to store a CS:GO inventory worth about $500. The post does not include a verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/y9clns/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b20e24a9e372fb5ef396","publication_date":"2022-10-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1fa7012ea","original_id":"71xxqh","tier":"B","category":"RECOVERY_HIJACK","title":"r/Steam on Reddit: Steam Account Recovery is Ridiculous","summary":"The user is locked out of an 18+ year old Steam account and says Steam Support refuses to restore access unless they provide the original CD key for a game they no longer have, despite receipts, email, phone number, and attached credit card proof.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/71xxqh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"800fb76c407dc2b439de","publication_date":"2017-09-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9f6e809ad5","original_id":"ha2vdm","tier":"B","category":"RESTORE_REFUSED","title":"r/Steam on Reddit: Is Steam Item Restoration Policy outdated now with 7 day trade hold ban? Half of the solution is already on the table...","summary":"The user asks whether Steam's item restoration policy is outdated given the 7-day trade hold ban, quoting Valve's policy that Steam Support no longer restores lost items. No actual Steam Support reply to a specific ticket is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/ha2vdm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d27f96310975c8f076bb","publication_date":"2020-06-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd35d1505f","original_id":"1d4tule","tier":"B","category":"RESTORE_REFUSED","title":"Does steam no longer return stolen items? : r/Steam","summary":"The user asks whether Steam still returns stolen items, and the post states that Valve does not recover scammed, stolen, or otherwise lost items and that this has been policy for over a decade. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1d4tule/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a3f41014729397fdedc4","publication_date":"2024-05-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-afd764ad58","original_id":"1ws2zsc","tier":"B","category":"HACK_THEFT","title":"r/Steam on Reddit: SCAM WARNING: If somebody messages you saying your account has been mass reported and you need to talk to Steam Support, IT IS A SCAM!!!","summary":"The post warns about a scam where users are told their account was mass reported and directed to fake Steam Support, leading two friends to lose their accounts. Steam Support did not provide a quoted reply in the post; it only includes a general Steam item restoration policy statement.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ws2zsc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"96b11f1638446e28ac6a","publication_date":"2026-09-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f9e2f30c0","original_id":"1fnlyh9","tier":"B","category":"RESTORE_REFUSED","title":"r/Steam on Reddit: How can I return a game to my library that I permanently deleted before?","summary":"The user permanently removed Braid from their Steam library and cannot re-add it because a new version exists; Steam Support reportedly could not help and the game developer has not responded. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1fnlyh9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"18b563abad9c497b3830","publication_date":"2024-09-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-857fe49050","original_id":"httpshelpsteampoweredcomenwizardhelpwithaccounts","tier":"B","category":"HACK_THEFT","title":"Поддержка Steam - Украденный аккаунт","summary":"The user reports a stolen Steam account, but the post only contains Steam Support login/help boilerplate and does not include an actual reply from Steam Support.","quote":"","source_url":"https://help.steampowered.com/en/wizard/HelpWithAccountStolen","source_host":"help.steampowered.com","source_status":"public_url","source_group":"e56d3ddfdb198d2caf65","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-7c5afd0e7d","original_id":"httpssvoylotrublogchtodelatesliprodavecvosstanov","tier":"B","category":"RECOVERY_HIJACK","title":"Что делать если продавец восстановил аккаунт через техподдержку","summary":"The post asks what to do if a seller recovered a Steam account through support and advises opening a counter-ticket with proof of purchase, login history, and chat screenshots. It does not include any actual Steam Support reply.","quote":"","source_url":"https://svoylot.ru/blog/chto-delat-esli-prodavec-vosstanovil-akkaunt","source_host":"svoylot.ru","source_status":"public_url","source_group":"e0fda0e8bb6bca5a2706","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d862f75fc6","original_id":"httpshelpsteampoweredcomenfaqsview271d4c462915b3","tier":"B","category":"BAN_NO_REASON","title":"Steam Support :: Your account has been blocked from participating in the Steam Community.","summary":"The post references a Steam Support message that the user's account has been blocked from participating in the Steam Community. No actual Steam Support reply is quoted, and no further support outcome is provided.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/271D-4C46-2915-B315","source_host":"help.steampowered.com","source_status":"public_url","source_group":"dbee93232c82da1e9638","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-f9efaee3eb","original_id":"httpswwwgutefragenetfragesteaminventargeklaut","tier":"B","category":"HACK_THEFT","title":"Steam Inventar geklaut? (Computer, Spiele und Gaming, CS:GO)","summary":"The user reports that their Steam inventory/CS:GO items were stolen and asks whether they can be recovered. They say they already contacted Steam Support but expect nothing to be done; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.gutefrage.net/frage/steam-inventar-geklaut","source_host":"www.gutefrage.net","source_status":"public_url","source_group":"a06fe2d310123d96775c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ea44528a6","original_id":"httpsextremepcgameshardwaredethreadssteamsupport","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support antwortet nicht trotz gestohlenem Account und starkem Inventarverlust | Die Hardware-Community für PC-Spieler - PCGH Extreme","summary":"The user reports a stolen Steam account and significant inventory loss, and says Steam Support is not responding. They provided proof such as a bank statement, credit card photo, and MMOGA CS:GO key screenshot, but no Steam Support reply is quoted.","quote":"","source_url":"https://extreme.pcgameshardware.de/threads/steam-support-antwortet-nicht-trotz-gestohlenem-account-und-starkem-inventarverlust.377736/","source_host":"extreme.pcgameshardware.de","source_status":"public_url","source_group":"242799a853f422fc7aeb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7457a65f01","original_id":"1vc9fxe","tier":"B","category":"HACK_THEFT","title":"r/Ratschlag on Reddit: steam accound wurde gehackt und von pp wurden 800 euro abgebucht","summary":"The user says their PC and Steam account were hacked, access was lost, and €800 of Steam credit was purchased via PayPal because automatic payments were enabled. The post contains no Steam Support quote, only advice to open a PayPal dispute and contact Steam Support urgently.","quote":"","source_url":"https://www.reddit.com/r/Ratschlag/comments/1vc9fxe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"38251089042055cfb63d","publication_date":"2026-08-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9292e1909","original_id":"1gim4kb","tier":"B","category":"HACK_THEFT","title":"r/cs2 on Reddit: ¿Hay alguna manera de recuperar los objetos robados?","summary":"User says their Steam account was hacked and over $900 was stolen despite Steam Guard. A forum reply says recovery is impossible, suspects a fake login site, and claims Valve will not help.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1gim4kb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5d487443fc1e279b6bf","publication_date":"2024-11-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69c2dda648","original_id":"httpssteamcommunitycomdiscussionsforum2747519485","tier":"B","category":"HACK_THEFT","title":"Minha conta Steam foi hackeada. :: Fórum em Português","summary":"The user reports their Steam account was hacked. The post states that Steam Support does not recover stolen/traded/lost items and suggests the user gave credentials via phishing, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/4751948599936593320/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"282c9da26a3a6829a49b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3547a1127","original_id":"httpssteamcommunitycomdiscussionsforum2738219102","tier":"B","category":"HACK_THEFT","title":"HACKEARAM minha conta e trocaram o EMAIL, não consigo logar. :: Fórum em Português","summary":"The user says their Steam account was hacked, the email was changed, and they cannot log in. A forum reply tells them to follow a guide and says Steam accounts are not hacked but phished via third-party sites using Steam credentials.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/3821910251191317855/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"09cf6789c29fc9beda72","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf494ea87d","original_id":"httpswwwtrustpilotcomreviewsteamrepcom","tier":"B","category":"HACK_THEFT","title":"SteamRep Reviews | Read Customer Service Reviews of steamrep.com","summary":"The user says they lost items after trading with a scammer who contacted them via Discord, and that a report on SteamRep was denied; they advise using Steam's own report instead. No Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/steamrep.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"cbfd58e0d2a63e77f427","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caf3fa5ea1","original_id":"httpswwwtrustpilotcomreviewhelpsteampoweredcompa","tier":"B","category":"HACK_THEFT","title":"Steampowered is rated \"Poor\" with 1.8 / 5 on Trustpilot","summary":"The user says their Steam account was hacked after a CS2 skins scam streamed live on YouTube, and they complain that Steam Support has not responded after 16 hours.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"937e647ddc24fd4f42c9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3cc36f7ba1","original_id":"httpsxcomdedrimmerstatus1539730168230592519","tier":"B","category":"RESTORE_REFUSED","title":"I just received a message from STEAM support. 1/","summary":"The user says they received a message from Steam Support and cites Steam's policy that Support will not return items or gifts considered unfairly traded. No actual Steam Support reply is quoted.","quote":"","source_url":"https://x.com/DED_RIMMER/status/1539730168230592519","source_host":"x.com","source_status":"public_url","source_group":"3574f164e95971a87d8e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9760824a10","original_id":"httpsxcomkjaerbyecsstatus2002046272484859967","tier":"B","category":"RECOVERY_HIJACK","title":"KJAERBYE on X: \"Hopefully I’ll get it back when steam support has time to do their job and fix their own mistake 👍 Let’s see what kind of funny ways they want me to prove it’s my account 🤔 I have arou","summary":"The user is dealing with an account/inventory recovery issue and hopes Steam Support will fix what they call Steam's own mistake. They anticipate needing to prove account ownership and mention having around $10,000 in skins; no Steam Support reply is quoted.","quote":"","source_url":"https://x.com/KjaerbyeCS/status/2002046272484859967","source_host":"x.com","source_status":"public_url","source_group":"fadda80e25b389c5c9e1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d5e434415","original_id":"httpsmoneyleadggpagessteamaccountstolenitems","tier":"B","category":"RESTORE_REFUSED","title":"Steam Items Stolen? Recovery Guide 2025 | MoneyLead","summary":"The post is a recovery guide stating that Steam refuses to restore stolen items or refund money even with proof of theft. It does not include an actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://moneylead.gg/pages/steam-account-stolen-items","source_host":"moneylead.gg","source_status":"public_url","source_group":"96901a108ffce24d456d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98ac506b58","original_id":"1kzoz7a","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"2 factor authentication REMOVED because the HACKER ...","summary":"The user reports that a hacker got Steam Support to remove 2FA by claiming they no longer had access to the authenticator app and had accidentally gifted the phone to a friend. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1kzoz7a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c814a19fef174167ddf","publication_date":"2025-05-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b608024eca","original_id":"j5apc6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support doesn't read your messages : r/gaming","summary":"The user complains that Steam Support does not read their messages and denied a refund for a game they never launched on Steam. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/j5apc6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5865477c9185427f2f0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95b22d4071","original_id":"httpsphishdestroyiosteamdossiersupportcannedrefu","tier":"B","category":"RESTORE_REFUSED","title":"Steam Support Refusals & Canned Responses Archive — The Steam ...","summary":"The post is an archive alleging Steam Support systematically refuses to restore items for accounts compromised via OpenID/API-key hijacking and closes tickets with canned responses. It references staff admissions but does not include a verbatim Steam Support reply.","quote":"","source_url":"https://phishdestroy.io/steam_dossier/support_canned_refusals","source_host":"phishdestroy.io","source_status":"public_url","source_group":"2b131864967ee02b7cf3","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff75119306","original_id":"httpshelpsteampoweredcomdefaqsview3bdc9523c02b70","tier":"B","category":"HACK_THEFT","title":"Meine Gegenstände fehlen oder wurden gestohlen - Steam-Support","summary":"The post concerns missing or stolen Steam items and references the Steam Support page, but it does not include any actual quoted reply from Steam Support.","quote":"","source_url":"https://help.steampowered.com/de/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"93851e11bfd17d67fa07","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-742159903a","original_id":"httpshelpsteampoweredcomdefaqsview0a94f30834a519","tier":"B","category":"HACK_THEFT","title":"Steam-Support :: Einen gestohlenen oder gehackten Steam ...","summary":"The post appears to be a German Steam Support FAQ page about restoring a stolen or hacked Steam account. It does not include any quoted reply from Steam Support/Valve.","quote":"","source_url":"https://help.steampowered.com/de/faqs/view/0a94-f308-34a5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"3088db0bc2690fe63ab9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-280081fa70","original_id":"httpshelpsteampoweredcomes419faqsview3bdc9523c02","tier":"B","category":"HACK_THEFT","title":"Soporte de Steam :: Me faltan artículos o han sido robados","summary":"The post is a Spanish Steam Support help page titled “I am missing items or they have been stolen,” containing only page navigation and no actual support reply. It relates to Steam item theft/missing items but does not include a quoted Valve response.","quote":"","source_url":"https://help.steampowered.com/es-419/faqs/view/3bdc-9523-c02b-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"c6e2cc22b4ea9d7af665","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-d496a8fe88","original_id":"httpswwwgameslearningsocietyorgwhydoessteamnotre","tier":"B","category":"RESTORE_REFUSED","title":"Why does Steam not restore items? - Games Learning Society","summary":"The post is a general explainer about why Steam Support does not restore lost items, citing item duplication and innocent owners. It does not include an actual Steam Support reply.","quote":"","source_url":"https://www.gameslearningsociety.org/why-does-steam-not-restore-items/","source_host":"www.gameslearningsociety.org","source_status":"public_url","source_group":"60804163f7ba6bdbb903","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88e9466033","original_id":"16oyjsu","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support Refusal to Assist : r/Steam - Reddit","summary":"The user reports that Steam Support replied with the same response and closed the ticket without reading or assisting, despite providing a screenshot, minidump, and system log. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/16oyjsu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1eabd2137c3a9de7b47b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b6f61b53b","original_id":"httpshelpsteampoweredcomenfaqsview2e2177c0ced36c","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support :: How Can I Contact Steam Support Without Access to a ...","summary":"The post asks how to contact Steam Support without access to the email links for an open help request. It explains that the request can be updated via old Steam Support emails or will expire and close naturally after 14 days, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/2E21-77C0-CED3-6CEB","source_host":"help.steampowered.com","source_status":"public_url","source_group":"d2f3f7ad2799ddefdd77","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-af8bef1d9a","original_id":"httpssteamcommunitycomdiscussionsforum1352209517","tier":"B","category":"TRADE_REVERSAL","title":"can i undo a trade? :: Help and Tips","summary":"A user lost an item, a weapon case, to a middleman scam and asked whether the trade could be undone or the item recovered. Forum replies said completed trades are final and that the user should report the scammer; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/35220951705416272/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"eef0c250b3524badbdd7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5333ab749a","original_id":"httpssteamcommunitycomdiscussionsforum1541907867","tier":"B","category":"RESTORE_REFUSED","title":"Can i get back my item after a unfair trade? :: Help and Tips","summary":"User asks whether an item can be returned after an unfair trade; the post quotes a forum user saying all trades are final and the user claims to quote Steam Support, but no verbatim Steam Support reply is included.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/541907867761712416/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bc10f0a5ab22632892be","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b36532f8e0","original_id":"httpsmediumcomnguyenhuongaxuzu5310howtogetunbann","tier":"B","category":"BAN_NO_REASON","title":"How to get unbanned from Steam in 2026 | by XUZU CZ | Medium","summary":"An article about getting unbanned from Steam states that Valve says VAC bans are permanent and cannot be appealed through Steam Support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://medium.com/@nguyenhuongaxuzu5310/how-to-get-unbanned-from-steam-100-success-rate-0fa688fe79ba","source_host":"medium.com","source_status":"public_url","source_group":"2c4aaf4df8bc2136ef0b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea5e0c3574","original_id":"httpssupportsteampoweredcomkb7849radz6869","tier":"B","category":"BAN_NO_REASON","title":"Valve Anti-Cheat System (VAC) - Steam Support","summary":"The post reproduces Steam Support's VAC policy page, stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. It does not include an actual support reply to the user.","quote":"","source_url":"https://support.steampowered.com/kb/7849-RADZ-6869/","source_host":"support.steampowered.com","source_status":"public_url","source_group":"dcc82f6aa4ec4720b892","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c39ba7528","original_id":"httpsbitskinscomblogigotvacbannedwhatnow","tier":"B","category":"BAN_NO_REASON","title":"I've Been VAC Banned-What Now?","summary":"The user asks what to do after receiving a VAC ban and notes Steam's policy that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://bitskins.com/blog/i-got-vac-banned-what-now/","source_host":"bitskins.com","source_status":"public_url","source_group":"48ae3ae346a167640f79","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30186e7dba","original_id":"httpsprimagamescomtipshowtoremoveavacorgamebanfr","tier":"B","category":"BAN_NO_REASON","title":"How to Remove a VAC or Game Ban from your Steam Account - Prima Games","summary":"An article states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, and that incorrect bans are removed automatically. It contains no actual quoted Steam Support reply.","quote":"","source_url":"https://primagames.com/tips/how-to-remove-a-vac-or-game-ban-from-your-steam-account","source_host":"primagames.com","source_status":"public_url","source_group":"d36b3cf0127f6906e4fd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f534f90d4","original_id":"httpssteamcommunitycomdiscussionsforum9304385833","tier":"B","category":"BAN_NO_REASON","title":"Is there any way to get rid of a vac ban :: VAC Discussion","summary":"User asks whether a VAC ban can be removed; the reply says VAC bans are permanent and non-negotiable and cannot be removed by Steam Support. No actual Steam Support quote is included.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/9/3043858334660076803/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b4e08ac034569225fe9c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dc46a4d52","original_id":"httpssteamcommunitycomdiscussionsforum9660467372","tier":"B","category":"BAN_NO_REASON","title":"Removing VAC BANs :: VAC Discussion","summary":"The post discusses removing VAC bans and states that Valve's policy says VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/9/660467372238316013/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9f5de2ba94c7e7b818a4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ae05ea49a","original_id":"httpsdonotpaycomlearnvacbannedfornoreason","tier":"B","category":"BAN_NO_REASON","title":"VAC Banned for No Reason—Can You Appeal the Ban?","summary":"The user asks whether a VAC ban received for no reason can be appealed. The post states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://donotpay.com/learn/vac-banned-for-no-reason/","source_host":"donotpay.com","source_status":"public_url","source_group":"9586e9c6511a56d228a1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b1200bdc2","original_id":"httpssteamcommunitycomsharedfilesfiledetailsid75","tier":"B","category":"BAN_NO_REASON","title":"Steam Community :: Guide :: So, you got \"unfairly\" VAC banned?","summary":"The post is a Steam Community guide stating that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. It does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=759018686","source_host":"steamcommunity.com","source_status":"public_url","source_group":"756661f67d786ccd5c73","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a0cd6fe10","original_id":"httpswwwsteamgiftscomdiscussionm8j5xnotvacbanned","tier":"B","category":"BAN_NO_REASON","title":"not VAC banned as a requirement, \"fair\"?","summary":"The user complains that a VAC ban became permanent because Valve/Steam Support noticed previously unbanned accounts were getting VAC banned again. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.steamgifts.com/discussion/M8j5X/not-vac-banned-as-a-requirement-fair","source_host":"www.steamgifts.com","source_status":"public_url","source_group":"fafecd089342a6c2e6ed","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36f32f68da","original_id":"httpssteamcommunitycomdiscussionsforum9403022429","tier":"B","category":"BAN_NO_REASON","title":"Vacbanned? :: VAC Discussion","summary":"The post discusses a VAC ban and states that VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/9/4030224296649725192/?l=greek","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bc09cd87dac71514b652","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1987a4f0a","original_id":"httpssteamcommunitycomdiscussionsforum1364041776","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support not replying AT ALL :: Help and Tips","summary":"The user reports that Steam Support is not replying at all. A forum reply states Steam Support does not restore items that have left accounts, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/364041776195980449/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f3cd282077d72320d058","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f31fccdd60","original_id":"1l52ttt","tier":"B","category":"HACK_THEFT","title":"My account got deleted by a scammer.","summary":"The user was socially engineered by a scammer impersonating Steam Support, lost control of their Steam account, and sent 2k in gift cards. The post does not include any actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l52ttt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df0beb38930cbe68f8b5","publication_date":"2025-06-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec52a8a20e","original_id":"1w306b2","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How to get a refund now?","summary":"The user wants a refund for Forza Horizon 5 after 4.3 hours but says Steam closed their refund window due to many recent refunds and that support has been closed for a month. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w306b2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ad35cfad71933534a8f","publication_date":"2026-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61febbcfea","original_id":"1n7wzfr","tier":"B","category":"BAN_NO_REASON","title":"Steam Just Banned Me After Buying a $5,000 Knife — Support Claims I Bought the Account and Refuses to Help","summary":"The user says their Steam account was banned after buying a $5,000 knife, and that Steam Support claims they bought the account and refuses to help. The provided post does not include a verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1n7wzfr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"28064e277054f37bdf12","publication_date":"2025-09-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c203aa880a","original_id":"1lc87h0","tier":"B","category":"RECOVERY_HIJACK","title":"Locked Out Of A Steam Account??","summary":"User created a Steam account to buy DELTARUNE and is now locked out because the password no longer works and the linked Google email account is inaccessible. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1lc87h0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cd27063c68216e64d35","publication_date":"2025-06-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d64d94d214","original_id":"httpssteamcommunitycomdiscussionsforum0308100660","tier":"B","category":"HACK_THEFT","title":"My items were stolen out of my inventory with out me even knowing!!` :: Steam Discussions","summary":"The user reports that items were stolen from their Steam inventory without their knowledge. The post provides security advice but does not include any quoted reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3081006600722155649/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4e2913c61a099e87840a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62f4f05eaa","original_id":"httpssteamcommunitycomapp730discussions060416143","tier":"B","category":"RESTORE_REFUSED","title":"It's Time to Rethink Valve's \"No Item Restoration\" Policy – It Hurts the Wrong People :: Counter-Strike 2 General Discussions","summary":"The user lost valuable Counter-Strike 2 items and says Steam Support refused to restore them, citing a no-restoration policy after items were traded or sold. The post does not include an actual verbatim Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/604161436918223837/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fd0a0389d0fd73e31f0e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d03fa5a7cd","original_id":"1k3xey8","tier":"B","category":"RECOVERY_HIJACK","title":"Есть способ открыть тикет в поддержку, не имея ...","summary":"The user says they reset their Steam password but the new password still does not work even after waiting hours, and they cannot contact support because they are not logged in and do not know how to open a ticket. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1k3xey8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6add660cbbe3d1b3a030","publication_date":"2025-04-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93847eb99c","original_id":"httpssteamcommunitycomdiscussionsforum1601902918","tier":"B","category":"HACK_THEFT","title":"Scammed for Valuable CS2 Skins, How Can I Recover Them? :: Help and Tips","summary":"User reports being scammed out of valuable CS2 skins, including a ★ Flip Knife worth around 450 euros, and asks for advice on recovering them. No Steam Support reply is quoted or described.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601902918586635835/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"51a3b071f8a0c3b1388a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55968057cb","original_id":"1pkqqxf","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: Can't login to steam even with correct username and password and it got logged out of everything.","summary":"User is locked out of Steam after being logged out on PC and phone; the password is now shown as incorrect and no verification email or SMS arrives. No Steam Support reply is quoted; a commenter advises contacting Steam Support via the login-help page.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pkqqxf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"129ff1b01422179a02ea","publication_date":"2025-12-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82ac0584d4","original_id":"1imy41e","tier":"B","category":"RESTORE_REFUSED","title":"r/SteamScams on Reddit: 🚨 Attention : Arnaque sur Steam, 102€ volés et Steam refuse de rembourser ! 🚨","summary":"The user says their Steam account was compromised despite Steam Guard and 102€ was stolen via inflated item purchases. Steam Support allegedly replied that transactions are final and refused to help/refund.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1imy41e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f2355b52da50d676d11","publication_date":"2025-02-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b1e7d7f4e","original_id":"1jnw6la","tier":"B","category":"HACK_THEFT","title":"r/steamsupport on Reddit: MY STEAM ACC WAS hajacked AND MY EMAIL WAS CHANGED NO RESPONSE FROM STEAM","summary":"The user received notifications that their Steam account password and email were changed, could not access the account, and contacted Steam Support but got no response. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jnw6la/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1bb6deed3466752e2850","publication_date":"2025-03-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d795a9322c","original_id":"httpssteamcommunitycomdiscussionsforum1597414541","tier":"B","category":"HACK_THEFT","title":"My Steam Account Got Hacked — Hacker Bought a Game and Gifted It to Himself. Steam Refused to Refund!” :: Help and Tips","summary":"A user reports their Steam account was hijacked, a game was purchased/gifted by the hacker, and Steam refused to refund. Commenters share similar phishing/gifting scam losses.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/597414541036449090/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"599d6a5aea3fffde99b7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c169d20be","original_id":"httpssteamcommunitycomdiscussionsforum1601892477","tier":"B","category":"RECOVERY_HIJACK","title":"Account recovery :: Help and Tips","summary":"The post gives advice on recovering a hijacked/hacked Steam account without access to the linked email, phone, or password, and links to Steam login help and a recovery guide. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601892477917485932/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a8401a4b5ae06ec62123","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f9e67655f","original_id":"httpssteamcommunitycomdiscussionsforum0441747968","tier":"B","category":"BAN_NO_REASON","title":"Appealing a Game Ban :: Steam Discussions","summary":"The user asks whether a game ban can be appealed and removed from their Steam profile, mentioning a Lost Ark ban after their account was allegedly hacked. No Steam Support reply is quoted; another forum user responds that if the account was compromised, the ban was likely justified.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4417479689921525576/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bc4a9db327ae6062729d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81ca42471d","original_id":"httpssteamcommunitycomapp730discussions060302277","tier":"B","category":"RESTORE_REFUSED","title":"How steam allowed a hacker to steal my 2.2K inventory :: Counter-Strike 2 General Discussions","summary":"The user reports that a hacker stole a 2.2K inventory. Steam Support refused to restore the stolen items, citing its Item Restoration Policy, which the user disputes.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/603022770850326320/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f9c717a5a053ec283f0e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30169cc4a2","original_id":"httpssteamcommunitycomdiscussionsforum0392183857","tier":"B","category":"RESTORE_REFUSED","title":"Now that steam will no longer restore items :: Steam Discussions","summary":"Users discuss Steam's policy of no longer restoring items after account hijacking and debate security measures like email confirmations and mobile authenticator. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/392183857616787598/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"562407ef2a8421616d8f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2034ffc63","original_id":"httpssteamcommunitycomdiscussionsforum1169378838","tier":"B","category":"RESTORE_REFUSED","title":"welp i got scammed and lost $60 any help :: Help and Tips","summary":"The user says they got scammed and lost $60 and asks for help. A forum reply states that Steam does not restore scammed items, but no actual Steam Support quote is included.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1693788384129248367/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3271c0e58746aab076b1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-103b883ef8","original_id":"httpssteamcommunitycomdiscussionsforum7648814395","tier":"B","category":"RESTORE_REFUSED","title":"Can I take back the stolen items from me ? can the steam guys help me ? :: Steam Community","summary":"The user asks whether Steam can help recover stolen items. A forum reply says that if the trade happened outside Steam's trading system, Valve will not restore the items, but this is not an actual Steam Support quote.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/648814395702073437","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d84ec714ad660211327e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f29f393521","original_id":"httpssteamcommunitycomdiscussionsforum0300442447","tier":"B","category":"HACK_THEFT","title":"Items were stolen and I dont know what to do, please help :: Steam Discussions","summary":"The user reports that items were stolen and asks for help. A reply advises them to stop entering login credentials and Steam Guard codes on fake websites and asks why they waited over a week; no Steam Support quote is present.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3004424478067411800/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bfb8320a90d1bb9bfa5b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e113338dc1","original_id":"httpssteamcommunitycomdiscussionsforum7601902639","tier":"B","category":"HACK_THEFT","title":"My other account was hacked bysomeone pretending to be ...","summary":"The user reports that their other Steam account was hacked by someone pretending to be a Steam manager, despite two-step verification on email and Steam. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/601902639910748427/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c813b5f747e83365442c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a2cb74ccc","original_id":"httpssteamcommunitycomdiscussionsforum1434324048","tier":"B","category":"BAN_NO_REASON","title":"Stolen Skins by Steam :: Help and Tips","summary":"The user says their account was trade banned after a third-party CS2 skin theft was linked to it, and they were given only 12 hours to move their skins. They claim Steam Support was unhelpful and effectively dismissed the issue, but no verbatim support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4343240481092478061/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e2cfadc4b11a4745d14c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aded6a8928","original_id":"httpssteamcommunitycomdiscussionsforum1442318455","tier":"B","category":"HACK_THEFT","title":"Steam account hacked and changed email instantly :: Help and Tips","summary":"The user says their Steam and Epic Games accounts were hacked after accidentally installing a virus, with the associated email changed instantly and the user locked out. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4423184558849112152/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f9ff182b61fa53840c6e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f74e5ceefd","original_id":"1wgf292","tier":"B","category":"RESTORE_REFUSED","title":"Soporte de Steam : r/SteamScams","summary":"The post discusses Steam's stated policy of not restoring stolen items, with a possible 7-day window for CS2 items. It does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wgf292/","source_host":"www.reddit.com","source_status":"public_url","source_group":"45c3c6ebc6d4084a320e","publication_date":"2026-09-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-598d51ee61","original_id":"1rj4ls6","tier":"B","category":"RESTORE_REFUSED","title":"Básicamente me robaron más de $225 de mi cuenta y ...","summary":"The user reports that more than $225 was stolen from their Steam account. They say Steam Support cannot restore the wallet funds or items because it cannot verify the situation.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1rj4ls6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d15f1b6580ea86ec18b","publication_date":"2026-03-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5485f209f","original_id":"17dvy0m","tier":"B","category":"API_KEY_THEFT","title":"Aware of API Scam! : r/SteamScams","summary":"The user reports encountering a new Steam API scam attempt and advises others that it is easy to avoid, linking to a video. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/17dvy0m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e24ee2f4cc4b0f859f83","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8d9ad3eaf","original_id":"1njnjob","tier":"B","category":"RECOVERY_HIJACK","title":"Восстановление аккаунта Steam : r/steamsupport","summary":"The user has been trying to recover their Steam account for over a year but is stuck because they no longer have access to the original email. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1njnjob/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6175b17f62a33e4677b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f287e4d96d","original_id":"1tgmqs9","tier":"B","category":"HACK_THEFT","title":"Alguien entró a mi cuenta, compró y regaló 2 juegos. ...","summary":"The user reports that someone accessed their Steam account, added two accounts as friends, and made unauthorized purchases/gifts, including Forza Horizon 6 with a DLC for 70€. No Steam Support reply is quoted in the provided post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tgmqs9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eacbdccbbf89484376bb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f64cb6f193","original_id":"1tb7i0v","tier":"B","category":"HACK_THEFT","title":"Me han robado mi dinero de la cuenta de steam en el ...","summary":"The user reports their Steam account was hacked last summer and unauthorized Community Market purchases took money. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tb7i0v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7811b8af990b72569c78","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90ed427243","original_id":"1cmp9mz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I've been unfairly banned and my account is getting ... - Reddit","summary":"The user says they were trade-banned after refusing to sell an item through a third-party client and being mass-reported by another user. They claim Steam Support keeps closing their help requests without resolving the issue, and no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1cmp9mz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58a661f7cff80bf667f1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec1e7a603c","original_id":"c3fb4u","tier":"B","category":"HACK_THEFT","title":"Yet Another Stolen Item Thread (CSGO)","summary":"The user reports their Steam account was taken over and CS:GO items were stolen after a suspicious user contacted them about joining a team. No Steam Support reply or quote is included in the post.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/c3fb4u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"245d22b7e5a761717caa","publication_date":"2019-06-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9db9205024","original_id":"305sz5","tier":"B","category":"HACK_THEFT","title":"From a huge fan to a man with regret and hate for Valve. Because I found out \"Money/The policies\" > Logic/Customers for Valve.","summary":"The user reports that both of their Steam accounts were hacked on February 1, 2015, and frames the post as a complaint about Valve's policies and customer support. The provided excerpt does not include any actual quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/305sz5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da84083b07f461508480","publication_date":"2015-03-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44a666de6a","original_id":"2t0sms","tier":"B","category":"HACK_THEFT","title":"How I got everything stolen.","summary":"The user reports that their CS:GO skins disappeared during a competitive match without accepting a trade, and they suspect a download from a YouTube video. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2t0sms/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1d5f113d038434bbcdee","publication_date":"2015-01-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c4a97daba","original_id":"2qyywh","tier":"B","category":"HACK_THEFT","title":"Help with scam","summary":"The user was scammed out of a Minimal Wear Flip Knife Safari Mesh named \"Ruthless\" through a manipulated trade and shared the text of their Steam ticket asking what to do. No actual Steam Support/Valve reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2qyywh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"19403803797704f2aca2","publication_date":"2015-01-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1167734618","original_id":"2n79rd","tier":"B","category":"HACK_THEFT","title":"I did something really fucking stupid. Please don't make the same mistake.","summary":"The user was scammed by a fake middleman and buyer, losing their Shadow Fiend Arcana after sending it in a trade. The post does not include any quoted reply from Steam Support or Valve.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2n79rd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebd7bb1fb404d60e7c1b","publication_date":"2014-11-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b660eea42e","original_id":"1t993w","tier":"B","category":"HACK_THEFT","title":"[Q] I JUST GOT SCAMMED OUT OF 2 BUDS. IM FRAKING OUT. HELP PLEASE.","summary":"The user says they were scammed out of two TF2 Buds in an agreed cash trade and asks how to report the scammer and whether the items can be recovered. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1t993w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0353226340de6d53ae49","publication_date":"2013-12-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a29e7eaf11","original_id":"15mpug9","tier":"B","category":"HACK_THEFT","title":"i got scammed, anyone got an idea how ?","summary":"The user describes being scammed by two bad actors who used a fake Twitch streamer persona and Steam Inventory Helper during a trade offer to take their CS inventory. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/15mpug9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c2ec0cc06390088538b","publication_date":"2023-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d468f68ac6","original_id":"13fgzqn","tier":"B","category":"HACK_THEFT","title":"An alarm signal for Steam and CSGO !","summary":"The user reports that many people, including friends, had CS:GO items sold on the Steam Market without authorization and urges a campaign for better Steam security. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/13fgzqn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5872d980e93f7f5bebe","publication_date":"2023-05-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02abdebaf3","original_id":"11r559f","tier":"B","category":"BAN_NO_REASON","title":"VAC ban by phone association","summary":"User reports being VAC banned by phone association after a secondary account was hacked, and says every new account gets banned despite no third-party software. They ask whether to use a new phone; no Steam Support quote or action is provided.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/11r559f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87897c1e4c3517df407e","publication_date":"2023-03-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4aec721617","original_id":"74u1wf","tier":"B","category":"HACK_THEFT","title":"So my laptop just got jacked.","summary":"User's laptop was stolen and the thief accessed an autologged email to hijack a Steam account. After the user changed the account email and phone number, the account was locked with trade/gift/purchase bans to prevent theft; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/74u1wf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"550e3b88c7217b57cd9f","publication_date":"2017-10-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8959a68b31","original_id":"mvyxdk","tier":"B","category":"HACK_THEFT","title":"I got scammed a few years ago. Any chance of getting my items back?","summary":"The user describes being scammed years ago after accepting a stranger's friend request and downloading a fake old Mumble client, leading to item theft. The post asks whether recovery is possible but does not include any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/mvyxdk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe261fd46dda8dccfae5","publication_date":"2021-04-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-851c27ca6d","original_id":"8qonk9","tier":"B","category":"HACK_THEFT","title":"[Great Dota] I just got scammed","summary":"The user was lured by a polite Steam user into promoting a Dota lottery site, changing their nickname, and using greatdota.com with a provided deposit before running into withdrawal issues. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/8qonk9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"976d7e86fad3b9102efc","publication_date":"2018-06-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0cd4c6d675","original_id":"3g6ygj","tier":"B","category":"HACK_THEFT","title":"Careful for this way of getting scammed. You may not know it.","summary":"The user was scammed in a gift-mode trade after forwarding a Steam confirmation email, which the scammer used to accept the trade and steal a Lina Arcana. No Steam Support reply or action is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3g6ygj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b77b222cfa3ddb691cf9","publication_date":"2015-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26e81127a0","original_id":"3db97y","tier":"B","category":"HACK_THEFT","title":"Dear Reddit i would like to tell you the story of a very famous dota 2 Scammer.","summary":"The user describes being scammed by the admin of a Dota2Fans Facebook page through a trust test and says Valve did nothing about it. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3db97y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c56002930e696b480b3","publication_date":"2015-07-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e45f401dd3","original_id":"2dz2aj","tier":"B","category":"HACK_THEFT","title":"Can you help me out, please? I just go stupidly scammed via Steam Trade Offer.","summary":"The user was scammed through misleading Steam Trade Offers, mistakenly giving away Dota 2 immortal items while thinking they were receiving items. They reported the scammer and asked the community for help; the post contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2dz2aj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"809d56c983732b6752d0","publication_date":"2014-08-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0269e293e9","original_id":"2c21s3","tier":"B","category":"HACK_THEFT","title":"I got scammed in trade. Please advise me","summary":"The user was scammed in a Steam trade after accepting an offer for a Dota 2 item in exchange for $5, but the other party never paid and blocked them. They contacted Steam Support about the trade violation, but the post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2c21s3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"89cdb21ae98ff36e6541","publication_date":"2014-07-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-248555eb01","original_id":"21trph","tier":"B","category":"HACK_THEFT","title":"Just Venting Out","summary":"The user was scammed after accepting a trade promising money for items and lost their items. They reported the scammer's accounts hoping for a ban and possibly item return, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/21trph/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e775a61b89056e5e3c44","publication_date":"2014-03-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c965cdb74b","original_id":"1toeui0","tier":"B","category":"HACK_THEFT","title":"A FILTHER THIEVE has STOLEN my Dota account?? And Valve is USELESS!! My quiting story part 1/4","summary":"User claims their Dota 2 account was stolen with over $10k in items and says Valve Support only gave nonsensical/AI-like canned replies; the post appears satirical.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1toeui0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"deb9211151f6983df441","publication_date":"2026-05-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe10b9d126","original_id":"1kjy16n","tier":"B","category":"HACK_THEFT","title":"please be careful about scam","summary":"The user warns that their friend was scammed by an account named 'community assistance' that blocked all friends and told him to trade items to another account for checking, resulting in theft. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1kjy16n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f912c07c8d062a3ba901","publication_date":"2025-05-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15a93ae75a","original_id":"165kdt4","tier":"B","category":"HACK_THEFT","title":"Steam account hacked and items sold","summary":"User reports their Steam account was hacked and over 100 Dota 2 and CSGO items were listed and sold on the Steam Market within 10 minutes while they were locked out, plus a cheap item was bought at an absurd price. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/165kdt4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"11eb03935ea355daa23f","publication_date":"2023-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d2018a19a","original_id":"o6btrv","tier":"B","category":"API_KEY_THEFT","title":"Scam voting is back bois","summary":"The poster warns that a friend may ask you to vote for their team on a fake site that uses the Steam API login to steal your account. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/o6btrv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"62088230d355dd5c4f7c","publication_date":"2021-06-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0661279cd7","original_id":"2bo1h0","tier":"B","category":"HACK_THEFT","title":"Beware of Scam that involves you registering as a Standin for a tournament","summary":"The user warns about a fake tournament stand-in registration scam where scammers direct victims to a fake Steam login page and ask them to upload a file. No Steam Support reply is present.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2bo1h0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9ec94cc3d65f9922a33d","publication_date":"2014-07-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7cd10bb9f","original_id":"1qd8u4","tier":"B","category":"HACK_THEFT","title":"I am a complete idiot","summary":"The user lent a Dota 2 unusual courier to an IRL friend, but the friend's Steam account was apparently accessed by someone else who took the item. The post asks how the scammer did it and whether Steam's security failed, with no Steam Support reply quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1qd8u4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"424c62d6e7d9563904f2","publication_date":"2013-11-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f633698289","original_id":"1mfgsm","tier":"B","category":"HACK_THEFT","title":"So, that just happened... Dota 2 stolen items.","summary":"The user reports that a Chinese IP accessed their Steam account and stole Dota 2 items, including a Timebreaker, Drodo the Druffin, and two keys. They submitted a Steam Support ticket but the post does not include any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1mfgsm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"105b4e1f8e0b5b7d4ffb","publication_date":"2013-09-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ac9c906341","original_id":"1m6vfh","tier":"B","category":"HACK_THEFT","title":"PSA : Scammers are still on the loose","summary":"User was baited by a fake Steam trade link and clicked a phishing link, but quickly changed their password and revoked Steam Guard access, avoiding account theft. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1m6vfh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"54d4f054e16fab99e93a","publication_date":"2013-09-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc56ff304d","original_id":"1fq9azf","tier":"B","category":"HACK_THEFT","title":"My accounts was hacked and lost all of them! My rate over the support services! (Epic, Steam and Ubisoft)","summary":"The user says their Microsoft account was compromised and that their Steam, Ubisoft, and Epic Games accounts were subsequently hacked. No Steam Support reply is quoted, and the Steam section is left incomplete.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/1fq9azf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94950d5683f7ef2e34c5","publication_date":"2024-09-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5478f0be1","original_id":"ah8c1d","tier":"B","category":"HACK_THEFT","title":"r/TrueDoTA2 on Reddit: Can i recover Steam Dota Stolen item","summary":"The user says their Steam account was hacked and Dota items were gifted to another account. They mention Steam replied with the other user's profile ID and inventory history, but no Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/TrueDoTA2/comments/ah8c1d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5a37fabe35fb8159f6d3","publication_date":"2019-01-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1a2178bc7","original_id":"1hqa95s","tier":"B","category":"HACK_THEFT","title":"Какие идеи, как восстановить украденный аккаунт в ...","summary":"A user reports that their 10-year-old Steam account was hacked after they clicked a link in Steam messages, and that the linked phone number, email, and Steam Authenticator were changed. They ask whether the account can still be recovered; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1hqa95s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d1da3cb883dd1a54903","publication_date":"2024-12-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-568e748610","original_id":"1hp39x2","tier":"B","category":"HACK_THEFT","title":"r/Steam on Reddit: what happen when i acount is stolen?","summary":"The user reports that their Steam account was stolen and that after trying to recover it, their library is completely empty. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1hp39x2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"897b6085fab737c420a0","publication_date":"2024-12-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-287da507f2","original_id":"1m9c2at","tier":"B","category":"HACK_THEFT","title":"r/cybersecurity_help on Reddit: My steam account got hacked","summary":"The user's Steam account was hacked, with the email and password changed by the attacker. They contacted Steam Support but said it did not help; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/cybersecurity_help/comments/1m9c2at/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dec81b86dadfcfeb1040","publication_date":"2025-07-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-75aa10d308","original_id":"httpswwwtrustpilotcomreviewwwwvalvesoftwarecom","tier":"B","category":"RESTORE_REFUSED","title":"Valve Reviews | Read Customer Service Reviews of www.valvesoftware.com","summary":"The user says Valve refused their request because the purchase was beyond the 2-week grace period, despite less than 2 minutes of playtime due to crashes. They say support tried to help but still refused further assistance, after which the user asked to delete their account.","quote":"","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f9985b21f4add39685ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b1693597f","original_id":"httpsxcomdestroyerfgcstatus1878161236128313584","tier":"B","category":"HACK_THEFT","title":"\"My steam account just got hacked and I'm trying to recover ...","summary":"The user's Steam account was hacked and they are trying to recover it, but they say getting support is almost impossible. No Steam Support reply is quoted; they ask others to retweet to get Steam's attention.","quote":"","source_url":"https://x.com/DestroyerFGC/status/1878161236128313584","source_host":"x.com","source_status":"public_url","source_group":"5edd5175c5f8850d0c15","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35342b1277","original_id":"httpsxcommizochrisstatus2086304380723097969","tier":"B","category":"HACK_THEFT","title":"Chris Mizo on X: \"My Steam account got HACKED! Someone trying to recover your Steam account when you never asked for it is a excellent reminder that account security shouldn’t start AFTER you get hack","summary":"The user reports that their Steam account was hacked and that they received an unexpected Steam account recovery request in Hindi. The post shares account-security advice and does not include any Steam Support reply.","quote":"","source_url":"https://x.com/MizoChris/status/2086304380723097969","source_host":"x.com","source_status":"public_url","source_group":"030a459a51cc6565e8be","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf32c7df71","original_id":"1pm1nyv","tier":"B","category":"RESTORE_REFUSED","title":"[US]1039 TF2 items stolen from somebody claiming to be ...","summary":"The user reports that 1039 TF2 items were stolen through a common Steam/Discord scam, and says Steam Support will not refund/restore the inventory. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1pm1nyv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8fc304764c05c4ea66a8","publication_date":"2025-12-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d7fc6eb86","original_id":"httpswwwbusinessinsidercomsteamtradingthefthijac","tier":"B","category":"HACK_THEFT","title":"Steam: 77,000 Accounts Hijacked Every Month - Business Insider","summary":"The post is a news article reporting that about 77,000 Steam accounts are hijacked monthly and discusses Valve's response to stolen virtual items. It does not include an actual Steam Support reply.","quote":"","source_url":"https://www.businessinsider.com/steam-trading-theft-hijacking-2015-12","source_host":"www.businessinsider.com","source_status":"public_url","source_group":"1b735a637df33289b6d0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62431d8b30","original_id":"httpsietrustpilotcomreviewwwwvalvesoftwarecom","tier":"B","category":"RESTORE_REFUSED","title":"Valve Reviews | Read Customer Service ...","summary":"The user complains that Steam denies refunds for purchases that will not launch once playtime exceeds two hours, even at 2:01 including time spent in menus. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://ie.trustpilot.com/review/www.valvesoftware.com","source_host":"ie.trustpilot.com","source_status":"public_url","source_group":"711d2969d7915233b5e9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63349d4821","original_id":"steamrev_237878150","tier":"B","category":"BAN_NO_REASON","title":"[Steam Review: Rust] Their Security is so bad that someone else was able to use my copy and get me ba","summary":"The user complains that someone else was able to use their Rust copy and get them banned even though they never installed the game, and says Steam/Valve will blame the user for being hacked. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/profiles/76561198120654762/recommended/252490/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c41de38e3cf96837a672","publication_date":"2026-10-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03cc456147","original_id":"httpssteamcommunitycomsharedfilesfiledetailsid14","tier":"B","category":"RESTORE_REFUSED","title":"Steam Community :: Guide :: Что делать, если Вы удалили по ошибке предмет из игры [НЕАКТУАЛЬНО]","summary":"The post is a discussion on a Steam Community guide about restoring accidentally deleted Steam items; commenters say the guide is outdated and that items are rarely returned. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=1419480943","source_host":"steamcommunity.com","source_status":"public_url","source_group":"83f683de480edd51c874","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3174f01fe","original_id":"httpssteamcommunitycomdiscussionsforum2636067238","tier":"B","category":"HACK_THEFT","title":"Возврат украденных вещей. :: Русскоязычный Форум","summary":"The post discusses the return of stolen items and mentions that people previously duped items by sending theft reports to Steam Support. No actual Steam Support reply is quoted, and no specific support outcome is provided.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/360672383113177440/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0f0c9dd06b19cd9fb846","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd38a485f2","original_id":"httpssteamcommunitycomsharedfilesfiledetailsid30","tier":"B","category":"HACK_THEFT","title":"Steam Community :: Guide :: Как вернуть украденные вещи в CS GO","summary":"The post is a Russian-language guide about recovering stolen CS:GO items, claiming Steam Support returns items in 80% of cases only to owners with no prior inventory issues. It does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=303947266","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3136986652fcec193f97","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aaed174beb","original_id":"httpssteamcommunitycomdiscussionsforum2669199436","tier":"B","category":"HACK_THEFT","title":"У меня видимо украли скины :: Русскоязычный Форум","summary":"The user reports that their Steam skins were apparently stolen. The post contains security advice about logging out of all devices, but no quoted reply from Steam Support/Valve.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/691994366768687858/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"adefdc373dc31b4d9c60","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45e3d92341","original_id":"httpssteamcommunitycomdiscussionsforum2660191388","tier":"B","category":"HACK_THEFT","title":"как вернуть скины :: Русскоязычный Форум","summary":"Users discuss how to return skins after trade cancellations and a skin-site scam; one says a site took skins without paying and another says skins/knives vanished after confirming a trade. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/601913886224114839/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9172585d56f6906e4212","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58f0d01884","original_id":"httpssteamcommunitycomdiscussionsforum2655400519","tier":"B","category":"RESTORE_REFUSED","title":"Украли скины :: Русскоязычный Форум","summary":"The post is about stolen skins and states that all trades/sales are final and contacting support is pointless, referencing Steam's item restoration principles. It does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/5540051992989644739/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"be4463615016caaf5d5e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a57d01a809","original_id":"httpssteamcommunitycomdiscussionsforum2628231312","tier":"B","category":"HACK_THEFT","title":"украли скин :: Русскоязычный Форум","summary":"User reports a stolen skin and quotes Steam's item restoration policy saying Steam does not restore items or gifts traded unfairly. No actual Steam Support reply is included.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/2823131222989570602/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a02b01744ab44447435e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a72604686","original_id":"httpssteamcommunitycomdiscussionsforum2649012393","tier":"B","category":"HACK_THEFT","title":"Украли вещи, стим саппорт немного распустился. :: Русскоязычный Форум","summary":"The user reports that items worth $400, including an AK and a Fade knife, were stolen after someone logged in from another IP address at the end of August. The post mentions Steam Support but does not quote any actual reply from them.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/490123938438020035/?l=polish&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c664aceedafb3a788a65","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f8e6512c4c","original_id":"httpssteamcommunitycomdiscussionsforum2649688050","tier":"B","category":"RESTORE_REFUSED","title":"Стим саппорт дремлет :: Русскоязычный Форум","summary":"User complains that Steam support is inactive and quotes a forum user saying item restoration is only possible if items disappeared within 30 days of the request. No actual Steam Support reply is included.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/496880503079969223/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d1f1ac8c5e246eaa4f51","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2418f970f3","original_id":"httpssteamcommunitycomdiscussionsforum2646476690","tier":"B","category":"RESTORE_REFUSED","title":"Как вернуть украденные вещи :: Русскоязычный Форум","summary":"User was tricked by an impersonator using the same nickname and had items stolen. They state that Steam Support no longer returns items, but no verbatim support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/46476690794923844/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0c486dac86a9ee8b8852","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-68fd936207","original_id":"httpssteamcommunitycomdiscussionsforum2662071236","tier":"B","category":"HACK_THEFT","title":"Стим саппорт :: Русскоязычный Форум","summary":"A forum post fragment says Steam Support can take up to 30 days to respond and discusses account theft and items. It contains no verbatim reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/620712364041797748","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0acd73f609a3f4a0c5ac","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b4930eb94","original_id":"httpssteamcommunitycomdiscussionsforum2635219681","tier":"B","category":"TRADE_REVERSAL","title":"Украли игру с аккаунта! :: Русскоязычный Форум","summary":"The user says a game was removed from their Steam account after they traded for it with Dota 2 items, and claims it became marked as stolen only after it returned to the person they got it from. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/35219681723068036/?l=ukrainian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fdf7cb1ecffc9cd1a52c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cd149483f","original_id":"httpssteamcommunitycomdiscussionsforum2638174104","tier":"B","category":"HACK_THEFT","title":"Взломали аккаунт стим, помогите советом :: Русскоязычный Форум","summary":"The user says their Steam account was hacked and asks for advice. A forum reply advises using Steam's account recovery form or contacting support with proof of ownership, and notes that purchased accounts cannot be returned.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3817410454874114795/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4b100682d3cf1f59dad5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-586e09dab8","original_id":"httpssteamcommunitycomdiscussionsforum2666794739","tier":"B","category":"HACK_THEFT","title":"Украли аккаунт а поддержка стим до сих пор не отвечает((. :: Русскоязычный Форум","summary":"The user's Steam account was stolen overnight, with email and phone changed and Steam Guard disabled, causing loss of access. They contacted Steam Support to change the password and restore access but have received no response since 6 AM MSK.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/6679473922618206646/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0e200577c7d8664f358e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35ade92b21","original_id":"httpssteamcommunitycomdiscussionsforum2638196565","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"0 помощи от поддержки Steam / Тупо игнор и безразличие :: Русскоязычный Форум","summary":"The user complains that Steam Support gave no help and ignored them with indifference. The only quoted text is from another forum user, not from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3819656548992524494/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cefe33a3a4a59a985991","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40793a6a1c","original_id":"httpssteamcommunitycomdiscussionsforum2631834882","tier":"B","category":"RECOVERY_HIJACK","title":"Поддержка стима. :: Русскоязычный Форум","summary":"The user's linked email was hacked and they are trying to recover their Steam account. Steam Support asked for a 2015 payment receipt, but the user no longer has access to that Qiwi account and only has a cropped screenshot; no support reply is directly quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3183488224895330171/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c9af55bdb1c944cd68ef","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7dc3e7bdd","original_id":"httpssteamcommunitycomdiscussionsforum2646911543","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Стим закрывает мои обращения без ответа :: Русскоязычный Форум","summary":"The user tried to get a refund for a game within the stated playtime and purchase window, but Steam Support did not respond and closed the ticket; the user says all their requests are closed without answer.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/4691154324419585136/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2f2c9e9535fd589cf4ea","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c70bdca44d","original_id":"httpssteamcommunitycomdiscussionsforum2649237943","tier":"B","category":"RESTORE_REFUSED","title":"Как посмотреть заданные вопросы в стим суппорт? :: Русскоязычный Форум","summary":"The post asks how to view submitted questions in Steam Support and quotes another forum user asking for help because Steam Support refuses to return inventory. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/492379439683565214/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8ff2cbb8586404667609","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c678dbab52","original_id":"httpssteamcommunitycomdiscussionsforum2633929239","tier":"B","category":"API_KEY_THEFT","title":"Обман Api ключем :: Русскоязычный Форум","summary":"The user reports being scammed via a Steam API key and says they contacted Steam Support about it, noting that Steam generally does not restore items after a trade. The post does not quote any actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3392923906946412684/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"97f45bbcdcacd5794bc5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d80d31560e","original_id":"httpssteamcommunitycomdiscussionsforum2643331055","tier":"B","category":"API_KEY_THEFT","title":"Мошенники украли инвентарь :: Русскоязычный Форум","summary":"The post is about scammers stealing a Steam inventory and asks whether the scammers can be reported after deleting the API key and logging out on all devices. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/4333105589462676363/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c2f1cb5e787e992f0e8a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f6cab6254","original_id":"httpssteamcommunitycomsharedfilesfiledetailsid25","tier":"B","category":"HACK_THEFT","title":"Steam Community :: Guide :: Как проверить не взломан ли мой API ключ ?","summary":"The user received a Chinese-language Steam email claiming they refunded a game, despite having no API key. Their balance was stolen from two accounts and they were banned in CS; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=2537674303","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2e15f5454266debd61cb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dbe5a4e198","original_id":"httpssteamcommunitycomdiscussionsforum2665161932","tier":"B","category":"API_KEY_THEFT","title":"Все предметы из инвентаря CS:GO ушли мошеннику :: Русскоязычный Форум","summary":"The user reports that all CS:GO inventory items went to a scammer. A forum reply explains it as a phishing-site/API key scam that led to a trade; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/6516193260182669047/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"aecf6b9934ec2e0c1c68","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e910e7b059","original_id":"httpssteamcommunitycomdiscussionsforum2632037487","tier":"B","category":"HACK_THEFT","title":"Украли вещи со всего стим аккаунта, при этом 0 уведомлений :: Русскоязычный Форум","summary":"The user reports that all items were stolen from their Steam account with no notifications, and says Steam Support is unwilling to do anything and blames the user. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3203748716332762720/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"951b66d31ee739266d30","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e6c2e31ff","original_id":"httpssteamcommunitycomdiscussionsforum2646911544","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Как связаться с поддержкой стим если нет доступа к почтовому ящику на который зарегистрирован аккаунт? :: Русскоязычный Форум","summary":"User asks how to contact Steam Support when they no longer have access to the account's registered email. A forum reply says Support does not answer by email and advises using the direct support button; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/4691154443773720659/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a8ce3004c9f5f95496cc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b154bef19","original_id":"httpssteamcommunitycomdiscussionsforum2659513906","tier":"B","category":"BAN_NO_REASON","title":"Баны за сообщения в сообществе? :: Русскоязычный Форум","summary":"The post asks about Steam community-message bans; a quoted forum user says Steam Support is lukewarm about RU-region account-registration stories and mentions someone unbanned for unknown reasons. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/595139065567811129/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"28a8112079f067360a66","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b33eb809e7","original_id":"httpssteamcommunitycomdiscussionsforum2646292309","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Поддержка стим не отвечает 5 дней :: Русскоязычный Форум","summary":"The user says Steam Support has not responded for 5 days, and the post suggests creating a new refund request or adding to an existing request through Steam Support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/4629230935430171607/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ac51304c7a5d04a03e28","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b627233e27","original_id":"httpssteamcommunitycomdiscussionsforum2640313468","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Тех поддержка мошенник (расследование бана) :: Русскоязычный Форум","summary":"A forum reply claims the user was scammed after sending items to scammers and that Steam Support does not conduct any investigation, so the items will not be returned.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/4031346899449352701/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"abdddbd1a59d3a828fd5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62ef2e4a5f","original_id":"httpssteamcommunitycomapp730discussions045166310","tier":"B","category":"HACK_THEFT","title":"Забрали скины в cs2 :: Counter-Strike 2 General Discussions","summary":"User reports CS2 skins were stolen after a scam/link and says Steam Support will not contact them or restore the items. The post advises setting up Steam 2FA.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/4516631080140909676/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bb8f862ddd30975b86f1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61c529317e","original_id":"httpssteamcommunitycomdiscussionsforum2461956868","tier":"B","category":"RESTORE_REFUSED","title":"Frage zur Wiederherstellung gestohlener Items :: Deutsches Forum","summary":"The user says their CS:GO items were stolen and that they are not getting them back; they mention being told to be careful about whom they trade with. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/619568682056356222/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a1a152571e47efa769e4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-703fa2ac01","original_id":"httpssteamcommunitycomdiscussionsforum2430033030","tier":"B","category":"RESTORE_REFUSED","title":"Csgo Skins gehackt und geklaut worden :: Deutsches Forum","summary":"The post discusses hacked/stolen CS:GO skins and claims that Valve has not restored stolen items for years. It does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/3003303017088916404/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"28b8335dd6a48a44f461","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62409d788d","original_id":"httpssteamcommunitycomdiscussionsforum2513346001","tier":"B","category":"RESTORE_REFUSED","title":"Je me suis fais volé :: Forum Francophone","summary":"A user says they cannot contact Steam Support after being robbed; a forum reply claims Steam Support will not do anything because it refuses to return or refund items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/1334600128975752215/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6300708e7fffc34fc316","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14b2ab1e4b","original_id":"httpssteamcommunitycomdiscussionsforum2516960487","tier":"B","category":"RESTORE_REFUSED","title":"Compte Steam volé. :: Forum Francophone","summary":"The user reports a stolen Steam account, and the forum post states that Steam Support does not return stolen items and that securing the account is the user's responsibility. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/1696048786953742686/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6b85185aeadcb3c9d9a1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7834b73f28","original_id":"httpssteamcommunitycomdiscussionsforum2516442905","tier":"B","category":"HACK_THEFT","title":"AIDE POUR RECUPERER MON COMPTE STEAM VOLe :: Forum Francophone","summary":"A French forum post asks for help recovering a stolen Steam account and gives instructions about submitting account recovery details and waiting for Steam Support email. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/1644290549104684210/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"50a96153621fa53bec84","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-18cc387351","original_id":"httpssteamcommunitycomdiscussionsforum2548453999","tier":"B","category":"HACK_THEFT","title":"Vols d'items CS2 :: Forum Francophone","summary":"A French forum post warns users about CS2 item scams and states that Steam Support has not recovered stolen money or items since 2015. It does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/4845399912177865997/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cdc85ddf6811029bbaaa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-781683a3c3","original_id":"httpssteamcommunitycomdiscussionsforum2516420393","tier":"B","category":"RESTORE_REFUSED","title":"Récupération dès item de mon inventaire :: Forum Francophone","summary":"The user's Steam account was hijacked, and Steam Support helped recover the account and confirmed the hijack, but around €200 in CS:GO items disappeared. The post discusses Steam's policy that lost/hijacked items will not be restored.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/1642039363003238404/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b0e13ae4d4184f50e2b0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d1c87e174","original_id":"httpssteamcommunitycomdiscussionsforum2517456430","tier":"B","category":"HACK_THEFT","title":"je me suis volé mon compte :: Forum Francophone","summary":"The user reports a stolen Steam account, and a forum reply advises contacting Steam Support with as much purchase proof as possible. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/1745643015569893240/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a294180156d2499fbb92","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32481dd694","original_id":"httpssteamcommunitycomdiscussionsforum2530810067","tier":"B","category":"HACK_THEFT","title":"Compte Steam piraté: mdp, email et téléphone associés changés :: Forum Francophone","summary":"The user reports their Steam account was hacked, with password, associated email, and phone changed. A forum reply only links to Steam Support guidance for stolen accounts; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/3081006782749679932/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fb5f8e0e2c6a321db8d5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7f618c650","original_id":"httpssteamcommunitycomdiscussionsforum2530843766","tier":"B","category":"HACK_THEFT","title":"Aide Compte Volé :: Forum Francophone","summary":"The user's Steam account was hacked, with the email address and password changed, so they cannot log in. They cannot contact Steam Support through the account and are asking the community for the Support email to file a ticket; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/3084376689328725419/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"641920406a9c0e4b18d6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9747991125","original_id":"httpssteamcommunitycomdiscussionsforum2538016505","tier":"B","category":"HACK_THEFT","title":"Le compte steam de mon frère a été piraté / hack, besoin d'aide svp :: Forum Francophone","summary":"The user asks whether their brother's hacked Steam account can be recovered. A forum reply says it is possible if he contacts Steam Support with enough proof that the account belongs to him; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/3801650561761618376/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ad1e56c1456fe3e169ba","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba9fe886dc","original_id":"httpssteamcommunitycomdiscussionsforum2517557801","tier":"B","category":"HACK_THEFT","title":"Hack scam csog skin :: Forum Francophone","summary":"The post discusses a hack/scam involving CS:GO skins and says account recovery requires contacting Steam Support and providing proof. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/1755780148306411412/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4573099127754924d0e6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f4d3ce6ee","original_id":"httpssteamcommunitycomdiscussionsforum2946476690","tier":"B","category":"RESTORE_REFUSED","title":"Me acaban de estafar :: Foro en español","summary":"The user says they were scammed, and the post advises that Steam will not restore items in any case according to its FAQ and that reporting would only lead to a sanction. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/46476690826646034/?l=spanish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"813055d3e73d40da1980","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11ca24d509","original_id":"httpssteamcommunitycomdiscussionsforum2955875235","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"descontento y \"estafado\" por steam... :: Foro en español","summary":"A user complains about being scammed by Steam, and a commenter says Spanish support is terrible and gives copy-paste responses, advising contact with English support in hopes items are restored. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/558752356815938544?l=spanish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a6e0dd6bd58943392f8e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cbd595ba67","original_id":"httpssteamcommunitycomdiscussionsforum2955874982","tier":"B","category":"HACK_THEFT","title":"items robados :: Foro en español","summary":"The user reports that their Steam items were stolen yesterday by a hacker who also controlled their mouse and knew their IP and account passwords. They say they filed a complaint with Steam Support but have received no action yet.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/558749825399797013?l=spanish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1d851f487594da227dad","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8213feccfa","original_id":"httpssteamcommunitycomdiscussionsforum2943003176","tier":"B","category":"HACK_THEFT","title":"Me robaron la cuenta por favor ayuda :: Foro en español","summary":"The user reports that their Steam account was stolen and inventory items were taken. The post only states generally that Steam Support may restore items if it can verify the account hijacking and theft, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/4300317606648230294/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"090275d2bdc92c204b54","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7746785b59","original_id":"httpssteamcommunitycomdiscussionsforum2922849604","tier":"B","category":"RESTORE_REFUSED","title":"Me roban el inventario, steam lo sabe y pasan de todo. :: Foro en español","summary":"The user says their inventory was stolen through intercepted trades, and Steam Support acknowledged the theft but said they could not do anything and the other user would keep the items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/2284960483104557220/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6636596d70a4e1edd39c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af20e67826","original_id":"httpssteamcommunitycomdiscussionsforum2914584554","tier":"B","category":"HACK_THEFT","title":"me robaron, :: Foro en español","summary":"The user reports being robbed/stolen from. A forum reply states that Steam has not restored stolen or scammed items for years due to trade warnings, but this is not a quote from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/1458455461475408887","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f7a80ac027e0e5858aac","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1eaedcfca0","original_id":"httpssteamcommunitycomdiscussionsforum2948431489","tier":"B","category":"HACK_THEFT","title":"Ayuda: Hackeo de mi cuenta de Steam y compra no autorizada :: Foro en español","summary":"The user reports a hacked Steam account and an unauthorized purchase. A forum reply says Steam does not return stolen items and does not take responsibility in such cases, but it is not a quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/4843148932554334999/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"acc26f084e394ecac8ab","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54e6c8f526","original_id":"httpssteamcommunitycomdiscussionsforum2930945154","tier":"B","category":"HACK_THEFT","title":"Ayuda por robos de items, Steam Guard duplicado :: Foro en español","summary":"The user asks for help with stolen items and a duplicated Steam Guard, and wants to know how to contact Steam Support. A forum reply tells them no Steam administrator will help via the forums and to contact Steam Support outside the forum.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/3094515496022012120/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"efc33ff2d19eaa4e576c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ba6faad52","original_id":"httpssteamcommunitycomdiscussionsforum2946911549","tier":"B","category":"HACK_THEFT","title":"Robo de cuenta y venta masiva de inventario. :: Foro en español","summary":"The user reports that their Steam account was emptied through rapid inventory sales, likely by a bot, while they were working. They say they could not find a way to contact Steam Support and that the help page was useless.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/4691154959837696633/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"282f6302b3379894e70c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a08ec37128","original_id":"httpssteamcommunitycomdiscussionsforum2938219107","tier":"B","category":"RESTORE_REFUSED","title":"Ayuda - Me han hackeado la cuenta de steam. :: Foro en español","summary":"The user's Steam account was hacked, and after contacting support with evidence, they say Steam responded that it is not responsible for account security and will not help recover the account or stolen money.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/3821910756554536912/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fd8fc9ef59e511c9c92f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2c747429a","original_id":"httpssteamcommunitycomdiscussionsforum2960191236","tier":"B","category":"HACK_THEFT","title":"Al intentar contactar con el soporte de Steam por una cuenta hackeada, no me llega el código verificador :: Foro en español","summary":"The user suspects their Steam account was hacked because password recovery shows another account, and they cannot complete the support form because the verification code never arrives. The post contains forum advice, not an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/601912361526406747/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"83b804af43b576a1dd87","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53b745e531","original_id":"httpssteamcommunitycomdiscussionsforum2931192738","tier":"B","category":"HACK_THEFT","title":"Hola, me han robado la cuenta cambiandome el correo y contraseña :: Foro en español","summary":"The user reports their Steam account was stolen after their email and password were changed. Forum users say Steam Support will not restore stolen items and suggest it may be the user's fault if they used suspicious sites; no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/3119273879026470773/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"276f3966c7a4aaa5b162","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-336d577419","original_id":"httpssteamcommunitycomdiscussionsforum2727983759","tier":"B","category":"HACK_THEFT","title":"Fui logar na Steam e meus itens foram roubados :: Fórum em Português","summary":"O usuário relatou que, ao entrar na Steam, teve itens roubados. A resposta no fórum, não do suporte, sugere contatar o suporte da Steam e passar antivírus, mas duvida que os itens possam ser recuperados.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/2798375917884412858/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cf89bd344cb7efcdbf9f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-716684a9c1","original_id":"httpssteamcommunitycomdiscussionsforum2786497611","tier":"B","category":"HACK_THEFT","title":"Guia Básico - Como evitar ter a conta ou itens roubados na Steam :: Fórum em Português","summary":"A Portuguese Steam forum guide discusses avoiding account/item theft, including a user reporting that all items were stolen despite Steam Guard. Another reply says the access came from the user's own PC via TeamViewer, but no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/864976115555608653/?l=portuguese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5faa181f36fd2a4915c8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9cd2d8267","original_id":"httpssteamcommunitycomdiscussionsforum2729639225","tier":"B","category":"HACK_THEFT","title":"minha conta foi roubada, o que faço? :: Fórum em Português","summary":"The user's Steam account was stolen after a friend's hacked Discord account sent them a malicious link. They asked how to prove ownership and said they managed to message Steam Support, but no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/2963922521573168085/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1c6e41c9017716e22607","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c8ba17231","original_id":"httpssteamcommunitycomdiscussionsforum2764881484","tier":"B","category":"HACK_THEFT","title":"Quanto tempo demora pro suporte responder? (Itens roubados do Dota2) :: Fórum em Português","summary":"The user asks how long Steam Support takes to respond about stolen Dota2 items. The post notes that Steam only restores items once and checks ownership, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/648814843194840340/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0dfd661242a0ac346948","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9df1bcf478","original_id":"httpssteamcommunitycomdiscussionsforum2715464290","tier":"B","category":"HACK_THEFT","title":"roubaram os meus itens :: Fórum em Português","summary":"The user's Steam items were stolen, apparently by an \"amigo,\" and a forum reply advises reporting the friend while saying Steam Support cannot recover the items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/154642901282337233","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e0287695371a389a252f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eae775abf1","original_id":"httpssteamcommunitycomdiscussionsforum2766611524","tier":"B","category":"HACK_THEFT","title":"conta hackeada :: Fórum em Português","summary":"The post is about a hacked Steam account, with forum advice to open a ticket from a new email and provide recent proof of purchase. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/666115243048533461/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8d1e9ce198677842af55","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7788815d66","original_id":"httpssteamcommunitycomdiscussionsforum2736585159","tier":"B","category":"HACK_THEFT","title":"Contas sendo hackeadas por links automaticos enviados para todos amigos :: Fórum em Português","summary":"The post discusses Steam accounts being hacked through automatic links sent to friends, saying Steam Support is the only option and may ask for proof of account ownership if there is an authenticator problem. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/3658515990044208818/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f398ab539eec169c1673","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d60606223c","original_id":"httpssteamcommunitycomdiscussionsforum2764881737","tier":"B","category":"HACK_THEFT","title":"Conta Hackeada, será que me devolvem? :: Fórum em Português","summary":"The user asks whether a hacked Steam account will be restored. The post gives forum advice to not spam Steam Support, enable Steam Guard, change passwords, and explain how the hack occurred, but it does not quote Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/648817378173484275/?l=portuguese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"037ad4017c8d547319f4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6044aed310","original_id":"httpssteamcommunitycomdiscussionsforum2716431670","tier":"B","category":"HACK_THEFT","title":"Minha conta foi \"roubada\" :: Fórum em Português","summary":"The user reports that their Steam account was stolen. Other forum users advise following Steam Support's steps, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/1643167006261767421/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9bc738c1001e2cc07705","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2885ea3ea4","original_id":"httpssteamcommunitycomdiscussionsforum0316546177","tier":"B","category":"HACK_THEFT","title":"Jak support Steam wspiera kradzież przedmiotów z konta :: Steam Discussions","summary":"The user reports that items were stolen from their Steam account despite having Steam Guard and asks whether support will do anything or restore the items. No reply from Steam Support/Valve is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3165461775613937269/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ba53cd02ef211b78dcc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e948e9c82","original_id":"httpssteamcommunitycomdiscussionsforum0297402835","tier":"B","category":"HACK_THEFT","title":"Zhakowane konto :: Steam Discussions","summary":"The user reports that their Steam account was hacked, with the password and email changed, and they cannot recover it by username or email. They mention having purchase/trade/Steam Guard evidence and say Steam Support already could not help, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/2974028351347737383/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1e794dad0b1a9b81da86","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5343160d36","original_id":"httpssteamcommunitycomdiscussionsforum0381403909","tier":"B","category":"HACK_THEFT","title":"关于着个steam账号安全问题 :: Steam Discussions","summary":"用户长期未登录，Steam 账号被盗，绑定的小号被移除；Steam 帮助找回了账号但账号已被封禁，用户不满要为盗号者开挂承担责任。帖子没有引用 Steam Support 的具体回复。","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3814039097904753237/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"afdd36afdda2f12eba22","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7293240ce5","original_id":"httpssteamcommunitycomdiscussionsforum1135508662","tier":"B","category":"HACK_THEFT","title":"My account was hijacked！！！我的账号被劫持了。 :: Help and Tips","summary":"The user's Steam account was hijacked and the bound email and phone were changed. They say they can provide billing and transaction details but cannot submit a support request through the guided UI; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/135508662497949138/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b184292c58a5be9537ac","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6b2f44796","original_id":"httpssteamcommunitycomdiscussionsforum0462585388","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam restricted my credit card and support refuses to answer or help :: Steam Discussions","summary":"The user's Steam credit card was restricted after a payment failed, but they resolved the issue with the bank and payment company. They report that Steam Support refuses to answer or help.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4625853880055437952/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c9bcaf4000043d21e095","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a2421cd33","original_id":"httpssteamcommunitycomgroupscommunitymarketdiscu","tier":"B","category":"HACK_THEFT","title":"My account was \"Hijacked\" but there has to be something more to it. Steam won't cancel the transaction. :: Steam Community Market","summary":"The user reports that their Steam account was hijacked and that Steam will not cancel the transaction. The post does not include an actual quoted reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/groups/community_market/discussions/0/4361247613254884024/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"10bb6a67976de7444a50","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-798c806f7c","original_id":"httpssteamcommunitycomdiscussionsforum1164317090","tier":"B","category":"RECOVERY_HIJACK","title":"Unable to retrieve account due to no ownership proof. :: Help and Tips","summary":"The user says they cannot retrieve an old Steam account because they lack ownership proof, and argues the recovery logic benefits hijackers. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1643170903500140419/?ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"615f36641c6ab15d09da","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-501011343d","original_id":"httpssteamcommunitycomdiscussionsforum0316546114","tier":"B","category":"RECOVERY_HIJACK","title":"THEY F**** REFUSED RECOVER MY ACCOUNT :: Steam Discussions","summary":"The user is trying to recover an old Steam account and says Steam refused, despite offering old wallet codes as proof of ownership. No verbatim Steam Support reply is quoted; forum responses discuss needing to prove ownership.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3165461141530122451/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6179ea795adca01b806a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b3e4ac6b2","original_id":"httpssteamcommunitycomdiscussionsforum0469115380","tier":"B","category":"RECOVERY_HIJACK","title":"Recovering an old account :: Steam Discussions","summary":"The user is asking about recovering an old Steam account. The post cites Steam Support FAQ text warning that without proof of ownership the account cannot be recovered, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4691153809031409377/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"21c0370ed8ef233daf65","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d85485e01","original_id":"httpssteamcommunitycomdiscussionsforum0311816002","tier":"B","category":"BAN_NO_REASON","title":"Ban appeal process? :: Steam Discussions","summary":"A user asks about the Steam ban appeal process. A forum reply says the only option is to reply to the ban message; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3118160027740980974/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"077475074ca5b72d0250","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc87c7a880","original_id":"httpssteamcommunitycomdiscussionsforum1336815373","tier":"B","category":"BAN_NO_REASON","title":"appealing a game ban from years ago? :: Help and Tips","summary":"The post discusses appealing an old Steam/CSGO game ban and claims the appeal got the same generalized response, but it does not include a verbatim Steam Support reply. Commenters say Valve generally does not revert game bans unless the ban was wrong.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3368153731095060856/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"45d3fbcd825f3e0326e1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de66016151","original_id":"httpssteamcommunitycomdiscussionsforum1053210153","tier":"B","category":"BAN_NO_REASON","title":"Appeal Process for Developer-Issued Bans on Steam Discussions :: Suggestions / Ideas","summary":"The user describes receiving developer-issued Steam Discussions bans based on vague claims like misinformation. They say Steam Support gave generic responses, refused to intervene, and effectively told users to talk to the developers.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/10/532101539722986070/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f2714258fb7d6f9715b9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa7a4c28a3","original_id":"httpssteamcommunitycomsharedfilesfiledetailsid32","tier":"B","category":"BAN_NO_REASON","title":"Steam Community :: Guide :: Why was I Banned ? How to appeal bans","summary":"The post is a guide about Steam bans and appeals, including advice for compromised accounts and contacting Valve or Activision with screenshots. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=3298072898","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7fd24567174a3034d103","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cccb0f8e05","original_id":"httpssteamcommunitycomdiscussionsforum1372957550","tier":"B","category":"BAN_NO_REASON","title":"I have a pending ban, how can I appeal it? :: Help and Tips","summary":"The user asks how to appeal a pending Steam ban. A forum reply says the account is already hijacked because the user followed scammer instructions and advises securing the account; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3729575504103692072/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"24371e7adcc1a7d7d5da","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8571427a09","original_id":"httpssteamcommunitycomdiscussionsforum1597412189","tier":"B","category":"HACK_THEFT","title":"账号被盗紧急应对指南 （中-英版本）Emergency Response Guide for Account Hacking (Chinese-English Version)[/h1] :: Help and Tips","summary":"The post is a Chinese-English emergency response guide for Steam account hacking, advising users to change passwords and revoke device authorizations. It does not quote any Steam Support reply or describe a specific support outcome.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/597412189643913970/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a2022634633ef361decc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-083f5f46ee","original_id":"httpssteamcommunitycomdiscussionsforum1595140105","tier":"B","category":"HACK_THEFT","title":"I've supposedly been mass reported :: Help and Tips","summary":"The user says someone impersonated them, made fake promises and purchase attempts under their name, and got them mass reported; they are asking for advice. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/595140105668173788/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"de6f7f98e62d5b8628ec","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-474177071a","original_id":"httpssteamcommunitycomdiscussionsforum1601905246","tier":"B","category":"API_KEY_THEFT","title":"i need  help :: Help and Tips","summary":"A user asks about the impact of running the PowerShell command \"irm steam.work|iex\"; another forum user replies that it runs foreign code, potentially malware, and may steal the Steam account session token via a fake Steam login. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601905246717872582/?l=brazilian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"983840d9d1507d0b9693","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87c3d62ab5","original_id":"httpssteamcommunitycomdiscussionsforum1592911760","tier":"B","category":"HACK_THEFT","title":"My account was hack and need to get it back. :: Help and Tips","summary":"The user reports that their Steam account was hacked and they are unable to recover it, possibly because the linked mobile number belongs to the hacker. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/592911760735881702/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ee7675cd6fa7c72790e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1656fcefb3","original_id":"httpssteamcommunitycomdiscussionsforum2679784112","tier":"B","category":"HACK_THEFT","title":"Как быстро поддержка стима возвращает вещи,после хранения ?","summary":"The user asks how quickly Steam Support returns items after storage. A reply warns that Valve/Steam Support never contacts users via chat and that scammers have the items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/797841122761184399/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"103ebb3c1ff3e0ccb46a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22f4fa261d","original_id":"httpssteamcommunitycomsharedfilesfiledetailsid38","tier":"B","category":"HACK_THEFT","title":"Como recuperar Cuenta y o Ítem robados!! - Steam Community","summary":"A Steam Community guide about recovering stolen accounts/items, but the visible content is mostly referral spam and comments. No Steam Support reply or specific support outcome is quoted.","quote":"","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=384230767","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8ecf2218a444c3e9186d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b83baa24a","original_id":"httpssteamcommunitycomdiscussionsforum2740302232","tier":"B","category":"HACK_THEFT","title":"Roubaram meus itens e como sempre o suporte da steam é 100% ...","summary":"The user reports that their Steam items were stolen and criticizes Steam Support, then advertises an informational guide about account, item, and wallet theft prevention and recovery. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/4030223299340286212/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c393af257a5fa6a94aaf","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee6ebc77fa","original_id":"httpssteamcommunitycomdiscussionsforum1484314893","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam staff closing ticket without responding :: Help and Tips","summary":"The post discusses Steam tickets being closed without a response, with a commenter suggesting this may indicate account hijacking and advising the user to secure the account and resubmit a ticket. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4843148932555984775/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6837a0b764400665a1e2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b23528341b","original_id":"3dsefh","tier":"B","category":"RECOVERY_HIJACK","title":"forgot password and my email doesnt work.","summary":"User forgot their Steam password and cannot receive the reset email because the old Yahoo email no longer works. No Steam Support reply or action is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3dsefh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"74eb4e8c46bbf9dcdd60","publication_date":"2015-07-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d1a5267e0","original_id":"1h071zx","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"If I change my password does my account deletion get delayed or cancelled?","summary":"User reports many login attempts and an account deletion request; they say Steam Support told them opening a ticket delayed deletion and closing it would allow deletion in about 8 days, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1h071zx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a96d5f514f6513ad92e","publication_date":"2024-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04202af32e","original_id":"3y197c","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Had a payment dispute, now caught in an ugly ticket.","summary":"The user ordered a Steam Link, refused delivery as instructed, was not refunded, and won a PayPal dispute. Steam then sent a message telling them to close the dispute and settle with Steam, but the post does not include a verbatim Steam Support quote.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3y197c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"54eb6457d53c28e2f5f2","publication_date":"2015-12-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0418a5631f","original_id":"37z8kk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"€1k Steam account wrongfully still locked after 1 month, because Steam is unwilling to investigate the issue (x-post from /r/globaloffensive)","summary":"User reports a €1k Steam account was wrongfully locked for over a month after a CS:GO key/market trade, and says Steam/Valve is unwilling to investigate. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/37z8kk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"951811f0dbf60a245df8","publication_date":"2015-05-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b027d85eb4","original_id":"2elgg2","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Locked out in Family View.","summary":"The user was locked out by Family View without knowing the PIN, blocking access to games and friends. They opened a ticket, but Steam closed it while the user remained locked out.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2elgg2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"64499acb6d7db84bbb41","publication_date":"2014-08-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2800457d94","original_id":"2c6w11","tier":"B","category":"BAN_NO_REASON","title":"Wall of text proving I got VAC banned for no reason, and Valve having no interest to help me","summary":"The user says they received a VAC ban on CS:GO without cheating, claiming it was caused by a League of Legends skin-testing program. They say Valve is not interested in helping, but the post does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2c6w11/","source_host":"www.reddit.com","source_status":"public_url","source_group":"075c98f999fa5e0a59a8","publication_date":"2014-07-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a645045fa","original_id":"1hxjwqf","tier":"B","category":"HACK_THEFT","title":"I received a trade from someone that is not on my friends list, clicked on the notification from steam and then it was auto-accepted","summary":"The user says they received a trade offer from a non-friend for their entire inventory, clicked the Steam notification, and the trade appeared to auto-accept without their confirmation. They ask how this was possible and whether it can be fixed; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1hxjwqf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f983f15627c3d58e61b9","publication_date":"2025-01-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e28fb3a4c8","original_id":"2j8m0v","tier":"B","category":"HACK_THEFT","title":"Got fooled by such a cheap trick.","summary":"The user tried to sell a Flip Knife Boreal Forest Battle Scarred via CSGOLounge and was scammed through an elaborate impersonation/trade trick involving their friend. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2j8m0v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9728953f3014099cc77d","publication_date":"2014-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24eede4a93","original_id":"2i6ui4","tier":"B","category":"HACK_THEFT","title":"Using mumble to hijack steam accounts.","summary":"A user warns that after playing Dota 2 with someone, they were sent a Mumble link and hijackers used it to steal Steam accounts and Dota 2 inventories. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2i6ui4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f464218f120d7cbf48f","publication_date":"2014-10-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-418b019e18","original_id":"23k5yi","tier":"B","category":"HACK_THEFT","title":"I don't want this guy scamming anybody else, please report!","summary":"The user was scammed in a CS:GO item trade when the other trader removed a knife before reconfirmation, and they sent a Steam ticket asking for the scammer to be banned. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/23k5yi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00e2e88f87f4e85bdaa2","publication_date":"2014-04-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-624ec21ce0","original_id":"99u47n","tier":"B","category":"API_KEY_THEFT","title":"New method scam? WTF VOLVO? #HELP #REPORT #URGENT","summary":"User reports a suspected trade scam where a friend rejected an offer from the user, but a later offer was auto-accepted by an account impersonating the user and the item never arrived. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/99u47n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"26d0d20cd1ff29943a20","publication_date":"2018-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d84560084","original_id":"6k5rb6","tier":"B","category":"HACK_THEFT","title":"Raise awareness about a scam tactic","summary":"User almost fell for an impersonation scam where a fake friend asked to borrow their Manifold Paradox; they noticed suspicious details before accepting the trade. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/6k5rb6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fd5bfb6569c323fa87a1","publication_date":"2017-06-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d358ff49e","original_id":"369jrl","tier":"B","category":"HACK_THEFT","title":"A story on how a cheap item became my most treasured.","summary":"User was scammed in a Dota 2 item trade: they gave a Shapers Relic and Huskar immortal for a promised Lina Arcana, then the other user admitted scamming and tried to involve them in a middleman scam. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/369jrl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"95be9b3c008464d4fd67","publication_date":"2015-05-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33333acd06","original_id":"2yh0f1","tier":"B","category":"HACK_THEFT","title":"Becareful of new Scam/hack","summary":"A user was targeted by a Steam trading scam involving a fake buyer who asked them to trade an Arcana to a friend for a supposed dupe check. The item was stolen through a likely impersonation/trade scam; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2yh0f1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec84b1658501a535dec9","publication_date":"2015-03-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3f41cd73d","original_id":"2seaat","tier":"B","category":"HACK_THEFT","title":"swapgamming","summary":"The user asks if others received a 500 escrow-related trade offer message from swapgamming.com and says they want to get their items back from the site. No Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2seaat/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1bcf9181a92bd5ecff1","publication_date":"2015-01-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2347a147ae","original_id":"2axthw","tier":"B","category":"HACK_THEFT","title":"New method of scamming??","summary":"The user warns about a scammer who sends trade invites with fake Steam Guard information and tries to trade a trash item for all of the user's items. No Steam Support reply is quoted; the user asks others to report the scammer.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2axthw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3f493b38874752cfd31","publication_date":"2014-07-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33fd4229ba","original_id":"22j3jt","tier":"B","category":"HACK_THEFT","title":"Dota 2 Fans Page (facebook)","summary":"The user was scammed by a Dota 2 Fans page admin into trading away their Genuine Shadow Blade as 'certainty' after being offered an admin job and raffle prize. No Steam Support reply is quoted or mentioned.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/22j3jt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff71504040e9cab9ce74","publication_date":"2014-04-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cbd5c093e","original_id":"1tmgyt","tier":"B","category":"HACK_THEFT","title":"Help please, i got my Dragonclaw Hook robbed, im so frustrated...","summary":"The user was scammed while trying to sell a Dragonclaw Hook via PayPal with a friend as middleman; the scammer impersonated the user and tricked the friend into trading away the hook. The user opened a Steam Support ticket, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1tmgyt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7fc351d0f97c196a63e","publication_date":"2013-12-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d30d261ca6","original_id":"tjbvt9","tier":"B","category":"BAN_NO_REASON","title":"Why it can be known as unfair?","summary":"The poster complains that VAC or Game bans can be queried but not effectively appealed, and that developers such as the Dota 2 team are unresponsive. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/tjbvt9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3bcf55fda6321e4535b9","publication_date":"2022-03-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b43caffab2","original_id":"fszk51","tier":"B","category":"BAN_NO_REASON","title":"BAN For No Reason","summary":"The user says their Dota smurf account was banned for 18 years and that Steam Support (Brian) responded with an apparent copy-paste answer. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/fszk51/","source_host":"www.reddit.com","source_status":"public_url","source_group":"36bcf2c3feb583dd04e6","publication_date":"2020-04-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1982f6685a","original_id":"45ngbk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"here seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance. You cannot receive this item. Your inventory may be fu","summary":"The user repeatedly encounters transaction/inventory-full errors when trying to receive an item and complains that Steam Support has only sent copy-pasted robotic answers for ten days without resolving the issue.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/45ngbk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d7a68513e96838312269","publication_date":"2016-02-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc971abbc3","original_id":"b91f0y","tier":"B","category":"API_KEY_THEFT","title":"I know this post would die in new but i'm disgusted about steam steam's item restoration policy.","summary":"The user complains about Steam's item restoration policy and account security after people were scammed via Steam API hijacking. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/b91f0y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"39a45340225871295ffe","publication_date":"2019-04-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-415be8765e","original_id":"402m0e","tier":"B","category":"HACK_THEFT","title":"Thanks Valve","summary":"The user reports a $1000 unauthorized bank-to-PayPal transfer tied to their Dota 2/Valve use and suspects Valve security issues. They complain that Valve has no phone support and that PayPal and their bank must handle the fraud issue; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/402m0e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94e54b6e67c48ea0b3d5","publication_date":"2016-01-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-702a8d0599","original_id":"k0te2","tier":"B","category":"RESTORE_REFUSED","title":"Why I, an avid PC gamer Will never use steam again","summary":"The user bought a game shortly before a 75% off sale and asked Steam Support to credit the price difference. Steam Support refused, saying there was no way to credit them.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/k0te2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7977f83c3ddfd356b6de","publication_date":"2011-09-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a6ca5bf29","original_id":"3eqd3g","tier":"B","category":"BAN_NO_REASON","title":"Did I mess up? Got unjustly banned from H1Z1 and got tired of fighting.","summary":"The user says they were banned from H1Z1 for cheating/hacking, claims innocence, and submitted a Steam support ticket. They describe the response as seemingly automated and paraphrased it as saying support reviewed the information they sent, but no verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/3eqd3g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"78a1900d807bbed5564d","publication_date":"2015-07-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3836cfc88","original_id":"1nvshpp","tier":"B","category":"HACK_THEFT","title":"[Steam] Beware when trying to buy a Steam Deck thru Steam - A Journey","summary":"The user ordered two Steam Decks and later found the orders and another game refunded, along with a password reset and plaintext password sent to their email. No Steam Support reply is quoted; the post describes a suspected account compromise.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/1nvshpp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3af2e6f97144194b813a","publication_date":"2025-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6012e437ed","original_id":"1nvp1ht","tier":"B","category":"HACK_THEFT","title":"[Steam] Purchasing through the Steam App, and why I hate it.","summary":"The user bought two Steam Decks and a game, then later found the orders cancelled/refunded and received a password reset plus a plaintext password by email. The post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/1nvp1ht/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c887cba5ee72b16d8e97","publication_date":"2025-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-394bc48b12","original_id":"ywd43p","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Excruciatingly painful recovering Steam account, why?","summary":"The user cannot access their Steam account because their phone number changed and 2FA is blocking sign-in. They submitted an identity recovery form about a week ago and have received no response from Steam, and they cannot open another ticket because one already exists.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/ywd43p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"baca30755a8208f11869","publication_date":"2022-11-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f12257ed6","original_id":"httpsotvetmailruquestion223436872","tier":"B","category":"HACK_THEFT","title":"Ответы Mail.ru: Как вернуть предметы обратно в steam?","summary":"The user tried to sell CS:GO skins through skins.guru and later noticed a problem, asking how to return the items to Steam. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://otvet.mail.ru/question/223436872","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"906e3d71e7b9f2607012","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b99ff5b6d","original_id":"httpsgooddropisblogks2gajdyhaknuliakkauntsteamve","tier":"B","category":"HACK_THEFT","title":"Хакнули аккаунт Steam? Верни свой аккаунт и скины CS2 по этой инструкции","summary":"The post is an instruction for users whose Steam account and CS2 skins were hacked, claiming Steam Support usually responds quickly. It does not contain an actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://gooddrop.is/blog/ks-2-gajdy/haknuli-akkaunt-steam-verni-svoj-akkaunt-i-skiny-cs-2-po-etoj-instrukczii","source_host":"gooddrop.is","source_status":"public_url","source_group":"bfc963a91a423fdc5ce8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e411651083","original_id":"httpsdtfrusteam3641716vernuliuraukralistimakkaun","tier":"B","category":"HACK_THEFT","title":"(Вернули, ура!)Украли Стим аккаунт. Как вернуть? — Steam на DTF","summary":"The user's Steam account was stolen, and they provided payment/ownership evidence. On March 17 they received an email restoring access; Steam Support said the account was likely hacked and advised not sharing credentials and using Steam Guard.","quote":"","source_url":"https://dtf.ru/steam/3641716-vernuli-uraukrali-stim-akkaunt-kak-vernut","source_host":"dtf.ru","source_status":"public_url","source_group":"1cf21b08de8c5a4311c4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2abc9d248","original_id":"httpsbookmakerratingsruwikiukraliakkauntvstim","tier":"B","category":"HACK_THEFT","title":"Украли аккаунт в Стим - База знаний «РБ»","summary":"The post is a knowledge base entry about a stolen Steam account, advising users to keep purchase screenshots, digital keys, and other evidence to help restore the account. It does not include any quoted reply from Steam Support.","quote":"","source_url":"https://bookmaker-ratings.ru/wiki/ukrali-akkaunt-v-stim/","source_host":"bookmaker-ratings.ru","source_status":"public_url","source_group":"b8d9a8b5e24bf7e96820","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fde9b6758c","original_id":"httpsotvetmailruquestion91495482","tier":"B","category":"HACK_THEFT","title":"ЧТо делать? Взломали аккаунт steam и поменяли почту не могу восстановить! | Ответы Mail","summary":"The user reports their Steam account was hacked, the email was changed, and they cannot recover it. The quoted text is forum advice telling them to create a new account and contact Steam Support with photos of game keys, not a Steam Support reply.","quote":"","source_url":"https://otvet.mail.ru/question/91495482","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"eb4d8d9664d4594d05d8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1340f463b","original_id":"httpsotvetmailruquestion267672878","tier":"B","category":"HACK_THEFT","title":"Мой аккаунт стим взломали и поменяли пароль и почту что мне делать? - kapibaric | Ответы Mail","summary":"The user's Steam account was hacked after they logged into a fake Steam site; the nickname, password, and email were changed. They contacted Steam Support four times and were asked to provide payment screenshots, but the account had been bought and paid via third-party services, so they cannot provide them.","quote":"","source_url":"https://otvet.mail.ru/question/267672878","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"eaa203e6060a142942a9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a60ecde87","original_id":"httpsotvetmailruquestion235718823","tier":"B","category":"HACK_THEFT","title":"Мой аккаунт стим взломали. Сменили почту, номер, пароль - john_smirnov_15 | Ответы Mail","summary":"The user reports their Steam account was hacked, with email, phone number, and password changed. They contacted Steam Support with screenshots and are waiting for a response while asking what ownership details to provide.","quote":"","source_url":"https://otvet.mail.ru/question/235718823","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"879cbca3d9cceedd0504","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ddc830300","original_id":"1c7if8e","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/Steam on Reddit: Steam customer service?","summary":"The user is asking for alternative ways to contact Steam Support because detailed notes seem unread and the automated system cannot handle their issue. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1c7if8e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"337257f2e5b52b0f8dbe","publication_date":"2024-04-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd3ad657f6","original_id":"httpshelpsteampoweredcomenfaqsview7f4e1d4043d073","tier":"B","category":"HACK_THEFT","title":"Мошенничество: перенаправление при обмене","summary":"The user reports fraud involving a trade redirection, but the post contains no actual Steam Support reply or details beyond the title and Steam page footer.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/7F4E-1D40-43D0-73FD","source_host":"help.steampowered.com","source_status":"public_url","source_group":"4c62703a14922b6ecd47","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-261c3c3b50","original_id":"httpsvkruwall119422538325943offset100","tier":"B","category":"API_KEY_THEFT","title":"Как не быть обманутым! API скам и как его избежать!.. | CS.MONEY | VK","summary":"The post is an informational warning about Steam API scams and how to avoid them. It contains no quoted Steam Support reply or specific support outcome.","quote":"","source_url":"https://vk.ru/wall-119422538_325943?offset=100","source_host":"vk.ru","source_status":"public_url","source_group":"1ff82de4dac2a8ebd9d9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f70f40b995","original_id":"httpshelpsteampoweredcomenfaqsview571a97da70e9ff","tier":"B","category":"BAN_NO_REASON","title":"Поддержка Steam :: Античит Valve (VAC)","summary":"The post only contains a Steam Support page title about Valve Anti-Cheat (VAC) and boilerplate navigation; it provides no user narrative or quoted Steam Support reply. No specific support action or outcome is stated.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/571A-97DA-70E9-FF74","source_host":"help.steampowered.com","source_status":"public_url","source_group":"7b8c1e12471243ab9689","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-cc6f7e3d34","original_id":"httpshelpsteampoweredcomenfaqsview647c5cc17ea93c","tier":"B","category":"BAN_NO_REASON","title":"Меня заблокировала система VAC","summary":"The user states that they were banned by the VAC system. No Steam Support reply or explanation is quoted in the post.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/647C-5CC1-7EA9-3C29","source_host":"help.steampowered.com","source_status":"public_url","source_group":"8b570c27a1a1d3146cfd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-2b2af5eb0d","original_id":"httpshelpsteampoweredcomenfaqsview4f6235f9f3955c","tier":"B","category":"BAN_NO_REASON","title":"Поддержка Steam :: Заблокированный аккаунт Steam","summary":"The post title says the user's Steam account is blocked, but the body contains only Steam website boilerplate and no actual Steam Support reply or explanation.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/4F62-35F9-F395-5C23","source_host":"help.steampowered.com","source_status":"public_url","source_group":"721f5866733fa18b3bba","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-21a344d238","original_id":"httpshelpsteampoweredcomenfaqsview31959ffbba06f2","tier":"B","category":"BAN_NO_REASON","title":"Мошенничество: на меня пожаловались и мой аккаунт ...","summary":"The user says they were reported for fraud and their Steam account was affected. No Steam Support reply or quoted support text is included.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/3195-9FFB-BA06-F25B","source_host":"help.steampowered.com","source_status":"public_url","source_group":"8cc0269d16ce7db719ca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-28511dc59f","original_id":"httpswwwjeuxvideocomforums421652600331010onavole","tier":"B","category":"HACK_THEFT","title":"On a volé mon compte Steam et je ne peux pas le récupérer sur le forum Informatique - 29-12-2020 14:10:20 - jeuxvideo.com","summary":"The user says their Steam account was stolen by a Russian, they contacted Steam Support multiple times, and they remotely locked the account; they are worried their Steam items may be resold. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.jeuxvideo.com/forums/42-1-65260033-1-0-1-0-on-a-vole-mon-compte-steam-et-je-ne-peux-pas-le-recuperer.htm","source_host":"www.jeuxvideo.com","source_status":"public_url","source_group":"eb07424dc55d96781769","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d1fd0c7e9","original_id":"httpswwwtutoriauxexcaliburcomthreadsquefairequan","tier":"B","category":"RESTORE_REFUSED","title":"Tutoriel - 💸 Que faire quand un remboursement Steam est refusé ? | Tutoriels informatiques - Solutions à vos problèmes PC","summary":"The post is a French tutorial advising users to contact Steam Support through a technical issue path when a Steam refund is refused. It does not include any verbatim reply from Steam Support/Valve.","quote":"","source_url":"https://www.tutoriaux-excalibur.com/threads/que-faire-quand-un-remboursement-steam-est-refuse.45354/","source_host":"www.tutoriaux-excalibur.com","source_status":"public_url","source_group":"66195b55126759522a72","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70fdc9373c","original_id":"httpswwwelotroladonethilomehanrobadolacuentadest","tier":"B","category":"HACK_THEFT","title":"Me han robado la cuenta de Steam y Soporte no me la devuelve. en PC › Online","summary":"The user's Steam account was stolen and the thief bought about 200€ worth of Dota items. The user contacted Steam Support because an account alert prevented changing the password, but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.elotrolado.net/hilo_me-han-robado-la-cuenta-de-steam-y-soporte-no-me-la-devuelve_2484660","source_host":"www.elotrolado.net","source_status":"public_url","source_group":"6b00314cf94f8b132718","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab9b3e6310","original_id":"httpswwwreclameaquicombrsteamcontahackeadaefurto","tier":"B","category":"HACK_THEFT","title":"Conta hackeada e furto de itens - Steam - Reclame AQUI","summary":"The user reports a hacked Steam account and stolen items. The post states that Steam Support does not restore lost items even when the account was compromised, but this is not a verbatim support reply.","quote":"","source_url":"https://www.reclameaqui.com.br/steam/conta-hackeada-e-furto-de-itens_sbEZvh_ng5ufAY_F/","source_host":"www.reclameaqui.com.br","source_status":"public_url","source_group":"e886045d2db94dfc06bf","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5622dad52c","original_id":"1irigbd","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/SteamDeck on Reddit: Steam Envanterim Dolandırıcılık Nedeniyle Çalındı, Steam Destek Yardım Etmiyor!","summary":"The user says over $500 worth of CS:GO items were stolen via a scam on January 23, 2023. They contacted Steam Support multiple times but received no response or help.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/1irigbd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d8eb56aabee7c2ad5f3f","publication_date":"2025-02-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f6d3c050f","original_id":"1irihbn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/counterstrike on Reddit: Steam Envanterim Dolandırıcılık Nedeniyle Çalındı, Steam Destek Yardım Etmiyor!","summary":"The user says over $500 worth of CS:GO items were stolen from their Steam inventory via fraud on January 23, 2023. They contacted Steam Support multiple times but received no response or help.","quote":"","source_url":"https://www.reddit.com/r/counterstrike/comments/1irihbn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b6cfc804e22f7060856","publication_date":"2025-02-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a5f52f6ec","original_id":"httpsforumdonanimarsivicomkonusteamhesabimcalind","tier":"B","category":"HACK_THEFT","title":"Steam Hesabım Çalındı, Yardıma İhtiyacım Var! | Donanım Arşivi Forum","summary":"The post is about a stolen Steam account; a forum reply advises contacting Steam Support and explaining that the account was stolen, but no Steam Support reply is quoted.","quote":"","source_url":"https://forum.donanimarsivi.com/konu/steam-hesabim-calindi-yardima-ihtiyacim-var.1209532/","source_host":"forum.donanimarsivi.com","source_status":"public_url","source_group":"fa898b1ed1d3752f8e30","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11026ab397","original_id":"httpsforumdonanimhabercomsteamhesabimcalindilutf","tier":"B","category":"HACK_THEFT","title":"Steam Hesabım Çalındı Lütfen Yardım Edin Kurtaralım ( Benim İçin Değerli ) | DonanımHaber Forum","summary":"The user says their Steam account was hacked, with the email and phone number changed, and they cannot log in. They opened a new account and ask how to contact Steam Support; no Steam Support reply is quoted.","quote":"","source_url":"https://forum.donanimhaber.com/steam-hesabim-calindi-lutfen-yardim-edin-kurtaralim-benim-icin-degerli--155297214","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"df8d7d3358874adb3ac9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-310553b1fa","original_id":"httpsforumdonanimarsivicomkonusteamhesabimhackle","tier":"B","category":"HACK_THEFT","title":"Steam hesabım hacklendi yardım | Donanım Arşivi Forum","summary":"The user reports their Steam account was hacked: the account name and profile photo were changed even though Steam Guard was enabled and the phone number and email were verified. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://forum.donanimarsivi.com/konu/steam-hesabim-hacklendi-yardim.1003228/","source_host":"forum.donanimarsivi.com","source_status":"public_url","source_group":"0dcff3ed500d4553cd47","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13b33609d7","original_id":"httpswwwtechnopatnetsosyalkonusteamhesabimcalind","tier":"B","category":"HACK_THEFT","title":"Steam hesabım çalındı | Technopat Sosyal","summary":"The user reports that their Steam account was stolen. The post only includes generic Steam Support text about recovery options and does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.technopat.net/sosyal/konu/steam-hesabim-calindi.1558620/","source_host":"www.technopat.net","source_status":"public_url","source_group":"d1ba4a5f1c1b0cfd025e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a5cdc992b","original_id":"httpswwwtechnopatnetsosyalkonusteamhesabihacklen","tier":"B","category":"HACK_THEFT","title":"Steam hesabı hacklendi | Technopat Sosyal","summary":"The user reports that their Steam account was hacked: friends were blocked, their profile picture was deleted, and games on their computer were removed, though Steam Guard apparently prevented item theft. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.technopat.net/sosyal/konu/steam-hesabi-hacklendi.3215549/","source_host":"www.technopat.net","source_status":"public_url","source_group":"3ba5a2f25942defadaf9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-194e528c4c","original_id":"httpswwwgamerskycomnews2026042122424shtml","tier":"B","category":"HACK_THEFT","title":"Steam客服再封神！账号被盗光速追回 余额一分都不少 _ 游民星空 GamerSky.com","summary":"A Reddit user's Steam account was hacked and used to gift two copies of Arc Raiders totaling $84. Steam Support refunded the losses and also returned the remaining $0.08 balance, but the post does not include a verbatim Steam Support reply.","quote":"","source_url":"https://www.gamersky.com/news/202604/2122424.shtml","source_host":"www.gamersky.com","source_status":"public_url","source_group":"2338f0cac492d213a778","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43c3a24d59","original_id":"httpsbbssteampycomtopic3524","tier":"B","category":"API_KEY_THEFT","title":"Steam防盗以及被盗后的处理步骤！ - SteamPY新澡堂","summary":"The post is a Chinese guide on preventing Steam account theft and what to do after compromise, including removing authorized devices, revoking the Steam API, changing the trade URL, and contacting Steam Support for ownership verification. It does not quote any actual Steam Support reply.","quote":"","source_url":"https://bbs.steampy.com/topic/3524","source_host":"bbs.steampy.com","source_status":"public_url","source_group":"5544cda88d1cddf87f37","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1209fa26a2","original_id":"16efefw","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"r/Steam on Reddit: Steam authenticator recovery code","summary":"The user lost their old phone, removed and re-set Steam 2FA using captcha and email confirmation, and asks why recovery codes are not usable as backup login codes. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/16efefw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"397bfa2f4ec69c6bbbaf","publication_date":"2023-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-043180e5bd","original_id":"httpsgamebananacomthreads183110","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Problem | Steam Forum Threads","summary":"The user says it has been a week and they have not received a single item. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://gamebanana.com/threads/183110","source_host":"gamebanana.com","source_status":"public_url","source_group":"d8ec23249ae6943f0d7e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2bb6d0a6e","original_id":"httpsgamebananacomthreads112750","tier":"B","category":"RECOVERY_HIJACK","title":"So I can't log into my account... Forum Thread for Steam | Steam Forum Threads","summary":"The user reports being unable to log into their Steam account. No actual Steam Support reply is quoted; the post only contains a thread title/listing.","quote":"","source_url":"https://gamebanana.com/threads/112750","source_host":"gamebanana.com","source_status":"public_url","source_group":"17454e6aed3f3b76090b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92dce002a6","original_id":"httpsgithubcomvalvesoftwaredota2gameplayissues91","tier":"B","category":"HACK_THEFT","title":"Me hackearon.","summary":"The user reports being hacked: they found over 180 unauthorized purchases and trade history showing more than 15 items, including immortals, were traded. No Steam Support reply is quoted.","quote":"","source_url":"https://github.com/ValveSoftware/Dota2-Gameplay/issues/9163","source_host":"github.com","source_status":"public_url","source_group":"6c2e97c06a36308139a2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-864554a41f","original_id":"httpstakeskinrublogwhysteamdoesnotrestorescammed","tier":"B","category":"RESTORE_REFUSED","title":"Почему Steam никогда не вернет вам скимленные скины | TAKE.SKIN","summary":"The post is an article explaining that after losing CS2 skins to a scammer, Steam Support sends an automatic response and does not restore items. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://take.skin/ru/blog/why-steam-does-not-restore-scammed-items","source_host":"take.skin","source_status":"public_url","source_group":"0b357d9257d5a9c74c9f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-738f083cf2","original_id":"httpscommunityskinclubennewscs2tradebugmissinggl","tier":"B","category":"HACK_THEFT","title":"CS2 trade bug: player loses $700 gloves after Steam error","summary":"A CS2 player claims they lost $700 gloves after a trade via a third-party platform and blames Valve/Steam error. The post contains no quoted Steam Support reply or described support action.","quote":"","source_url":"https://community.skin.club/en/news/cs2-trade-bug-missing-gloves-steam","source_host":"community.skin.club","source_status":"public_url","source_group":"dcafc8c55ccd007bba64","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10cd0c1d2d","original_id":"httpstakeskinkoblogwhysteamdoesnotrestorescammed","tier":"B","category":"RESTORE_REFUSED","title":"스팀이 사기당한 스킨을 절대 돌려주지 않는 이유 | TAKE.SKIN","summary":"The post explains why Steam Support generally refuses to restore scammed or stolen CS2 items, stating that victims receive an automated response that items are not recovered. It does not include a verbatim Steam Support reply.","quote":"","source_url":"https://take.skin/ko/blog/why-steam-does-not-restore-scammed-items","source_host":"take.skin","source_status":"public_url","source_group":"70bee28291698b9a730a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-059131fd76","original_id":"httpswwwoffstagerucs2articleskakvernutinventarvc","tier":"B","category":"HACK_THEFT","title":"Как вернуть инвентарь в CS2: полное руководство","summary":"The post is a Russian guide about recovering a stolen CS2 inventory after hacking, phishing, or scam trades. It mentions that Steam Support rarely helps restore stolen items, but it does not include any actual quoted Steam Support reply.","quote":"","source_url":"https://www.offstage.ru/cs2/articles/kak-vernut-inventar-v-cs2-polnoe-rukovodstvo-po-zashhite-akkaunta-i-vosstanovleniyu-skinov","source_host":"www.offstage.ru","source_status":"public_url","source_group":"0aeaaac999c6a8498f8b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf76627955","original_id":"httpshelpsteampoweredcomrufaqsview3bdc9523c02b70","tier":"B","category":"HACK_THEFT","title":"Мои предметы пропали или были украдены","summary":"The user reports that their Steam items disappeared or were stolen. No actual Steam Support reply is quoted; the post only includes generic Steam help text.","quote":"","source_url":"https://help.steampowered.com/ru/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"313e05f0265d3f21e9f3","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-0d7ececd0f","original_id":"1g79lg4","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account recovery is beyond anything i've experienced","summary":"The user describes a Steam account recovery problem where two accounts were shown on the same email and they accidentally recovered an account with no games. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1g79lg4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b9d5746472e5bd0ece14","publication_date":"2024-10-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8808db7474","original_id":"1x4bguw","tier":"B","category":"RESTORE_REFUSED","title":"¿Todavía es posible recuperar objetos a través de Soporte ...","summary":"The user asks whether Steam Support can still recover items and says it is unlikely, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/1x4bguw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd97d6d118f31253d369","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d7f5a033e","original_id":"httpshelpsteampoweredcomesfaqsview3bdc9523c02b70","tier":"B","category":"HACK_THEFT","title":"Soporte de Steam :: Me faltan artículos o me los han robado","summary":"The post reproduces a Steam Support article snippet about missing or stolen items after a suspected trade scam. It does not include an actual reply from Steam Support or any specific support outcome.","quote":"","source_url":"https://help.steampowered.com/es/faqs/view/3BDC-9523-C02B-7075","source_host":"help.steampowered.com","source_status":"public_url","source_group":"fcc378027f76fc41abea","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-5bc2a5e157","original_id":"1qtzfkt","tier":"B","category":"HACK_THEFT","title":"Me han robado la cuenta de Steam y el soporte técnico de ...","summary":"The user reports that their Steam account was stolen and notes that access only occurred from their city/state; they have purchase receipts. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1qtzfkt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d2ecb8b0ad0e10c20161","publication_date":"2026-02-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-049c472be6","original_id":"1o6fxgr","tier":"B","category":"API_KEY_THEFT","title":"Lost My Entire CSGO Inventory Following Instructions ...","summary":"The user lost their entire CSGO inventory after following instructions, and the post includes advice to revoke their Steam API key because scammers allegedly close their support requests without Valve seeing them. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1o6fxgr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"93a8059ca7f8c95d716f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c989b10e3f","original_id":"httpswwwpolygoncom20156298860977steamnolongerres","tier":"B","category":"RESTORE_REFUSED","title":"Steam no longer restoring items lost to trading scams","summary":"The post is a news article stating Valve amended its scam policy so items lost to trading scams are no longer restored. It quotes Valve's Scam FAQ, not an actual Steam Support reply.","quote":"","source_url":"https://www.polygon.com/2015/6/29/8860977/steam-no-longer-restoring-items-lost-to-trading-scams/","source_host":"www.polygon.com","source_status":"public_url","source_group":"a50d5347dffa9270f869","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16b5f18ec3","original_id":"httpswwwelitepvperscomforumtutorials3921772steam","tier":"B","category":"HACK_THEFT","title":"Steam Inventory gestohlen? So bekommt ihr eure Items zurück!","summary":"The post is a guide about recovering stolen Steam skins, items, and accounts. It does not include any quoted reply from Steam Support.","quote":"","source_url":"https://www.elitepvpers.com/forum/tutorials/3921772-steam-inventory-gestohlen-so-bekommt-ihr-eure-items-zur-ck.html","source_host":"www.elitepvpers.com","source_status":"public_url","source_group":"71e6e43e2c03eeed0ac5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce3df25f7b","original_id":"httpswwwjustanswerdeanwaltsc2sahallosteamaccount","tier":"B","category":"HACK_THEFT","title":"Hallo. Mein Steam Account wurde am *** gehackt also","summary":"The user reports that their Steam account was hacked/stolen on 24.12.24 and says Steam Support has refused to help despite 17 years of ownership and invested money. The post contains no verbatim Steam Support reply.","quote":"","source_url":"https://www.justanswer.de/anwalt/sc2sa-hallo-steam-account-gehackt.html","source_host":"www.justanswer.de","source_status":"public_url","source_group":"5978d88719056168f8ee","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35a2356566","original_id":"httpswwwgutefragenetfragekannichgescammteitemsbe","tier":"B","category":"HACK_THEFT","title":"Kann ich gescammte Items bei Steam wiederbekommen?","summary":"User asks whether scammed Steam items can be recovered; the reply advises contacting Steam Support with screenshots and waiting, saying first-time cases are more likely to be restored. No Steam Support reply is quoted.","quote":"","source_url":"https://www.gutefrage.net/frage/kann-ich-gescammte-items-bei-steam-wiederbekommen","source_host":"www.gutefrage.net","source_status":"public_url","source_group":"01575c3ccd5492cc6e40","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a8af49fe4","original_id":"httpsforummalekalcomviewtopicphpt74972","tier":"B","category":"HACK_THEFT","title":"️ STEAM : Arnaques, Items volés, compte piraté, remboursement, Ban ...","summary":"The post is a general warning that Steam holds users responsible for their accounts, gives no refunds after scams/abuses, and does not allow recovery of stolen items, citing English help documentation. It does not include a quoted Steam Support reply.","quote":"","source_url":"https://forum.malekal.com/viewtopic.php?t=74972","source_host":"forum.malekal.com","source_status":"public_url","source_group":"d8e29ec70144bf344c9b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d3130294d6","original_id":"steamrev_237885920","tier":"B","category":"BAN_NO_REASON","title":"[Steam Review: Counter-Strike 2] ya es la segunda vez q me suspenden por supuestos cheat y juego legal.valve arre","summary":"User complains they were suspended twice for alleged cheating despite playing legitimately and asks Valve to fix VAC. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/profiles/76561199416741830/recommended/730/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4d2d406254c3b7cdc5e9","publication_date":"2026-10-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63e766533c","original_id":"1x5mf5i","tier":"B","category":"RESTORE_REFUSED","title":"Steam Support Refuses to Refund 5 Unopened Dota 2 Treasures and Closes My Ticket","summary":"The user accidentally purchased 8 Dota 2 treasures, opened 3, and requested a refund for the 5 unopened ones. Steam Support refused the refund under policy and closed the ticket as a final decision.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x5mf5i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa23134eec1396a26deb","publication_date":"2026-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1de9c36d9","original_id":"1wjcywz","tier":"B","category":"RECOVERY_HIJACK","title":"I forgot my password, lost the notebook full of passwords, does steam accept email billings?","summary":"The user forgot their Steam password and contacted Steam Support for account recovery, asking whether email purchase invoices can be used as proof of ownership. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wjcywz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ef02fb430bc91181165","publication_date":"2026-09-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03286d0e8b","original_id":"1nc87mp","tier":"B","category":"RECOVERY_HIJACK","title":"steam support is so ass","summary":"User cannot move Steam Guard due to an error and says Support asked for proof of ownership via a receipt from a payment method they never used; they are waiting for a response. No actual Steam Support quote is present.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1nc87mp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4245c029eedd80d4800a","publication_date":"2025-09-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-098d6ebda7","original_id":"1mrx6rv","tier":"B","category":"RECOVERY_HIJACK","title":"Can’t Access 9-Year-Old Steam Account – Authenticator Issue","summary":"User cannot access a 9-year-old Steam account because the Mobile Authenticator is tied to an old phone/number; an old backup code failed and Steam blocked removal. Steam Support keeps requesting Paysafecard codes or product keys that the user cannot provide.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mrx6rv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5150a43809d6326ceb0","publication_date":"2025-08-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8284ff86ac","original_id":"2d35mn","tier":"B","category":"HACK_THEFT","title":"I just got scammed out of $150. Here is my story, the mistakes I made, the things you can avoid, and things valve can fix. x-post /r/globaloffensive","summary":"The user was scammed out of a Bayonet Blue Steel knife valued around $150 after a Steam user offered to buy it and asked that a friend hold the knife. The post excerpt contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2d35mn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"deea5299f737409169a4","publication_date":"2014-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e691539014","original_id":"1w7xmoq","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support","summary":"The user complains that Steam Support gave generic FAQ-style or factual responses and did not answer their specific feature questions. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1w7xmoq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb7fcd6935dd7d06f9a8","publication_date":"2026-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a53d913130","original_id":"36t86o","tier":"B","category":"HACK_THEFT","title":"Anyone who's recently had their account hijacked?","summary":"The user reports being hijacked via third-party software, having trade confirmation emails disabled, and losing about 2k in Steam items, and asks others about their Steam Support outcomes. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/36t86o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f3d12ad5239adc31c5a","publication_date":"2015-05-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65efb6617a","original_id":"k08rfe","tier":"B","category":"BAN_NO_REASON","title":"7-days ban without prior 2-hours and 2-days ban. An appeal to Dota2 developers and support","summary":"The user received a 7-day Dota2 matchmaking ban after a pattern of disruptive behavior and believes it skipped the usual shorter ban stages. They complained to Steam Support, which allegedly redirected them to Reddit/Dota2 support and said it could not solve the problem.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/k08rfe/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4be851c3cc1d7295bbf2","publication_date":"2020-11-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45c5384e89","original_id":"zu5nlb","tier":"B","category":"HACK_THEFT","title":"how did this hacker logged into my account without any confirmation on my end.","summary":"The user found that someone accessed their Steam account and spent $300 of Steam funds on Dota skins. They say Steam Support told them they could not refund the loss, but the post does not quote Steam Support directly.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/zu5nlb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"23f4735b43d844ea7de3","publication_date":"2022-12-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-020635790c","original_id":"httpsskinlandblogwhatisasteamapiscam","tier":"B","category":"API_KEY_THEFT","title":"What is Steam API Scam and How to Avoid It?","summary":"The post explains Steam API scams and warns users not to share API keys, tokens, Steam Guard codes, or session-like data. It does not mention any Steam Support reply or specific support outcome.","quote":"","source_url":"https://skin.land/blog/what-is-a-steam-api-scam/","source_host":"skin.land","source_status":"public_url","source_group":"9cf56d175b5a9ee09d72","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71a7e56166","original_id":"1u4t0m4","tier":"B","category":"API_KEY_THEFT","title":"r/IndianGaming on Reddit: My steam account got hacked by chinese. How to prevent that?","summary":"The user reports their Steam account was hacked by Chinese attackers, apparently via session hijack and stolen browser cookies used to bypass 2FA for a new login. The post contains no quoted Steam Support/Valve reply or described support action.","quote":"","source_url":"https://www.reddit.com/r/IndianGaming/comments/1u4t0m4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5221fdfbeefb3cf0abe","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c1dabaeb52","original_id":"1b3sm0l","tier":"B","category":"HACK_THEFT","title":"r/Steam on Reddit: /r/Steam Monthly Community Support Thread.","summary":"The user says their Steam account was stolen and that they immediately sent a recovery request, but have received no reply. No Steam Support quote is present.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1b3sm0l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5ad2bd7b432a98c1fef9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33ed95550e","original_id":"smi565","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: I had my Steam Support Ticket completely deleted from \"My Recent Help Requests\"","summary":"The user reports that their Steam Support ticket was completely deleted from \"My Recent Help Requests.\" No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/smi565/","source_host":"www.reddit.com","source_status":"public_url","source_group":"07c019008e1bda0a923e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f923426335","original_id":"httpsdota2netnews2642otnyneukradennyeveschivstea","tier":"B","category":"HACK_THEFT","title":"Отныне украденные вещи в Steam не подлежат возврату","summary":"User complains that stolen Steam inventory items are not returnable or only returnable once, and says Steam Support does not respond. They also mention scammers changing avatars/names to impersonate a long-time friend.","quote":"","source_url":"https://dota2.net/news/2642-otnyne-ukradennye-veschi-v-steam-ne-podlezhat-vozvratu","source_host":"dota2.net","source_status":"public_url","source_group":"1dc2cc8c7ade18463f32","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46289ee242","original_id":"httpshelpsteampoweredcomenfaqsview0a94f30834a519","tier":"B","category":"HACK_THEFT","title":"Возврат украденного или взломанного аккаунта Steam","summary":"The post title asks about returning a stolen or hacked Steam account, but the body contains only Steam website boilerplate and no Steam Support reply.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"8a19401ffb1f76467853","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-8ba6b7042e","original_id":"httpssteamcommunitycomdiscussionsforum2638140390","tier":"B","category":"RESTORE_REFUSED","title":"Странная политика Steam, на счёт потерянных вами предметов. :: Русскоязычный Форум","summary":"User complains about Steam's policy for lost items and says support told them items cannot be restored because it would affect the economy and make item prices zero. The quoted wording is paraphrased and includes 'бла-бла-бла', so no verbatim support quote is present.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3814039097898642229/?ctp=5","source_host":"steamcommunity.com","source_status":"public_url","source_group":"79ddaae3b30e551d5919","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c174fccec","original_id":"httpssteamcommunitycomdiscussionsforum2655874674","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support не отвечает уже больше недели! :: Русскоязычный Форум","summary":"The user complains that Steam Support has not responded for over a week. They mention an article claiming Steam Support no longer restores items stolen during account hijacking, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/558746745611013770","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3420f19d6ce7685bf1eb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c25b7c1b2","original_id":"httpssteamcommunitycomdiscussionsforum2686497900","tier":"B","category":"HACK_THEFT","title":"Steam support отказывается помочь! подскажите что делать? :: Русскоязычный Форум","summary":"A user says Steam Support refuses to help, and forum replies speculate the account is an F2P account where the owner did not provide proof of purchase and advise checking for malware and changing passwords. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/864979008530347564/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a8f44579d3c6200e08d5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a2e394bba0","original_id":"1lj9p6t","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Есть ли способ найти тикет в Steam, если у меня ...","summary":"The user asks how to find a Steam ticket using ticket ID WQ-61CD-FDQR-W6FS. A reply states that only Steam Support and the account owner can see it, and closed tickets older than 60 days cannot be pulled up.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1lj9p6t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"803d4a9a7b208c1f1abc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a6f8c8cdb","original_id":"httpssteamcommunitycomdiscussionsforum2661733656","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support не отвечает на вопрос уже более одного месяца. :: Русскоязычный Форум","summary":"User reports their Steam account was stolen on May 23 and Steam Support has not replied for almost three months (over 50 days).","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/617336568080397880/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bfca0732a26697c37552","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01c80052ee","original_id":"httpshabrcomruarticles361835","tier":"B","category":"RECOVERY_HIJACK","title":"Из опыта восстановления доступа к учётной записи Steam / Хабр","summary":"The post is an account-access recovery experience complaining that Steam Support and its security measures are poor; it does not quote any actual Steam Support reply.","quote":"","source_url":"https://habr.com/ru/articles/361835/","source_host":"habr.com","source_status":"public_url","source_group":"ac9afe189b086f6d6073","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08e6980ca1","original_id":"1mbpl50","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"r/steamsupport on Reddit: СЛУЖБА ПОДДЕРЖКИ STEAM НЕ ОТВЕЧАЕТ!","summary":"The user complains that Steam Support is not responding, and the post sarcastically advises using more capital letters and bold text because Steam only replies if you really shout. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mbpl50/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f1b1778bca3e59ff82d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2134648c96","original_id":"httpssteamcommunitycomapp730discussions059402232","tier":"B","category":"HACK_THEFT","title":"У меня украли скины :: Counter-Strike 2 General Discussions","summary":"The user reports that their CS2 skins were stolen. The post says Steam Support almost never reverses completed trades, even fraudulent ones, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/594022323371172597/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f8105323fbbc9883984c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee48d14519","original_id":"httpssteamcommunitycomsharedfilesfiledetailsid34","tier":"B","category":"HACK_THEFT","title":"Steam Community :: Guide :: как вернуть скины","summary":"The user says they experienced a similar scam attempt recently, but the scammers could not take their skins because the items were under a 15-day trade ban from unlinking Steam Guard. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=3488050780","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ca35d5b935fb71e2a4b8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efd8bcfa33","original_id":"qpc60l","tier":"B","category":"RESTORE_REFUSED","title":"r/DotA2 on Reddit: Item Stolen and sold off in market bypassing SteamGuard","summary":"The user reports having DotA 2 items stolen and sold on the market bypassing Steam Guard. They say Steam/DotA 2 Support refused to restore the items because they were considered scammed and suggested betting/trading/gambling sites.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/qpc60l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c2c71c24cb0d20c8b3f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-156e1c4d7e","original_id":"1ltkz3e","tier":"B","category":"HACK_THEFT","title":"r/OutOfTheLoop on Reddit: What's going on with Steam Support dealing with hackers?","summary":"The poster asks about reports of hacked Steam accounts and how Steam Support handles them, mentioning Xbox and PlayStation support. The post contains no quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/OutOfTheLoop/comments/1ltkz3e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4033037b553538cae93","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-669939bc26","original_id":"httpswwwzhihucomquestion354108796","tier":"B","category":"RECOVERY_HIJACK","title":"我steam被盗了，游戏全都没有了，请问能找回来吗? - 知乎","summary":"The user's Steam account was stolen and their games disappeared, and they ask whether recovery is possible. The post describes contacting Steam Support and claims the recovered account was a lookalike account used to continue appealing, but it does not quote any Steam Support reply.","quote":"","source_url":"https://www.zhihu.com/question/354108796","source_host":"www.zhihu.com","source_status":"public_url","source_group":"900ba60c42c1eb26ee18","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb8f23ad80","original_id":"httpszhuanlanzhihucomp696490775","tier":"B","category":"HACK_THEFT","title":"Steam账号被盗快速找回，不走弯路 - 知乎","summary":"The post is a Chinese guide about quickly recovering a stolen Steam account by submitting evidence and explaining the theft to Steam Support. It does not quote any actual Steam Support reply or state a specific support outcome.","quote":"","source_url":"https://zhuanlan.zhihu.com/p/696490775","source_host":"zhuanlan.zhihu.com","source_status":"public_url","source_group":"d138b4818eb6d747e5e0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1066542f3","original_id":"httpszhuanlanzhihucomp587008114","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"求助帖，关于我Steam疑似被他人登录这件事(急！ - 知乎","summary":"用户称其 Steam 账号疑似被他人登录，盗号者还通过邮箱干扰客服处理；用户表示 Steam 客服没有帮助，并提到客服案件被关闭。帖子没有引用 Steam Support 的实际回复内容。","quote":"","source_url":"https://zhuanlan.zhihu.com/p/587008114","source_host":"zhuanlan.zhihu.com","source_status":"public_url","source_group":"4b1b08eb45116af66f2b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc02e0df86","original_id":"httpszhuanlanzhihucomp114246338","tier":"B","category":"HACK_THEFT","title":"Steam账号被盗邮箱被改，别着急，还有救 - 知乎","summary":"The post is a guide about recovering a stolen Steam account whose email was changed, advising users to submit purchase records and wait for Steam Support. It does not contain an actual quoted Steam Support reply.","quote":"","source_url":"https://zhuanlan.zhihu.com/p/114246338","source_host":"zhuanlan.zhihu.com","source_status":"public_url","source_group":"e50680f405187d1a0b5d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba648d3182","original_id":"httpsukrvgtimescomgamingnews169006pdtrimkasteamz","tier":"B","category":"HACK_THEFT","title":"Підтримка Steam здивувала гравця: гроші, витрачені зломщиком його акаунта, повернули повністю","summary":"The post says a player's Steam account was hacked and the money spent by the hacker was fully returned. It also states that Valve normally does not return inventory items or wallet funds after an account compromise.","quote":"","source_url":"https://ukr.vgtimes.com/gaming-news/169006-pdtrimka-steam-zdivuvala-gravcya-grosh-vitrachen-zlomschikom-yogo-akaunta-povernuli-povnstyu.html","source_host":"ukr.vgtimes.com","source_status":"public_url","source_group":"e74d243c7dc59b0121e3","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8093331df","original_id":"httpssteamcommunitycomdiscussionsforum0228496048","tier":"B","category":"API_KEY_THEFT","title":"API Key Scam :: Steam Discussions","summary":"The post warns about Steam API key scams and account compromise from giving logins to skin gambling sites. It does not include any actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/2284960483099975275/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"98bae5031e9bbd84708f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a4cc9edfb","original_id":"httpssteamcommunitycomdiscussionsforum9381516699","tier":"B","category":"BAN_NO_REASON","title":"I get banned for no reason :: VAC Discussion","summary":"The user reports being banned for no reason in CS:GO/CS 2. The post explains that a CS:GO/CS 2 game ban is not appealable under any circumstance, but it does not quote Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/9/3815166994155473321/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"47493a7e4362d89ae80d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b17814d568","original_id":"httpswwwtrustpilotcomreviewstoresteampoweredcomp","tier":"B","category":"RESTORE_REFUSED","title":"Steam Reviews | Read Customer Service Reviews of store.steampowered.com | 9 of 12","summary":"The user reports that their skins were stolen and that they filed a police report and contacted Steam. They say Steam did nothing and that Steam's policy states it does not restore skins because restore requests often arrive too late.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=9","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"9994bb02dbb9288823a9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6515070280","original_id":"httpswwwtrustpilotcomreviewhelpsteampoweredcom","tier":"B","category":"RESTORE_REFUSED","title":"Steampowered Reviews | Read Customer Service Reviews of help.steampowered.com","summary":"The user says they bought a game two months ago, never played it, and do not intend to play it. They claim Steam Support is AI and automatically refuses a refund, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f71cd0f5b99b05c8042a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90c54a390f","original_id":"httpsuktrustpilotcomreviewwwwsteampoweredcompage","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Reviews | Read Customer Service Reviews of www.steampowered.com | 4 of 131","summary":"The user spent close to £1k on a Steam machine, but the Parcelforce delivery went missing in transit. Steam Support sent canned replies saying it is still in transit and refused to accept there was an issue.","quote":"","source_url":"https://uk.trustpilot.com/review/www.steampowered.com?page=4","source_host":"uk.trustpilot.com","source_status":"public_url","source_group":"52bc7042d98dfd4cfde4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b876bbcb9a","original_id":"httpsautrustpilotcomreviewstoresteampoweredcom","tier":"B","category":"RESTORE_REFUSED","title":"Steam Reviews | Read Customer Service Reviews of store.steampowered.com","summary":"The user complains that Steam refused to restore items lost to a scam, only provided security article links, made no compensation or goodwill offer, and closed the ticket.","quote":"","source_url":"https://au.trustpilot.com/review/store.steampowered.com","source_host":"au.trustpilot.com","source_status":"public_url","source_group":"03f053d62a8b989853c1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-abf53cc638","original_id":"httpsuktrustpilotcomreviewstoresteampoweredcompa","tier":"B","category":"BAN_NO_REASON","title":"Steam Reviews | Read Customer Service Reviews of store.steampowered.com | 6 of 12","summary":"The user says they contacted Steam Support about a sixth community ban allegedly received for asking about Community Market item pricing while a scammer tried to manipulate the price. They claim Support only said it could not be removed, but no verbatim Support reply is quoted.","quote":"","source_url":"https://uk.trustpilot.com/review/store.steampowered.com?page=6","source_host":"uk.trustpilot.com","source_status":"public_url","source_group":"31e03c352dc2ded468cf","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66f74bf629","original_id":"httpscatrustpilotcomreviewwwwsteampoweredcompage","tier":"B","category":"RESTORE_REFUSED","title":"Steam Reviews | Read Customer Service Reviews of www.steampowered.com | 8 of 126","summary":"The post summarizes customer reviews complaining that Steam customer service is unhelpful and that refund requests are often refused, including for unplayable games or legitimate gift purchases. No actual Steam Support reply is quoted.","quote":"","source_url":"https://ca.trustpilot.com/review/www.steampowered.com?page=8","source_host":"ca.trustpilot.com","source_status":"public_url","source_group":"b77d63e1d90fa6e5d909","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50c8a6d1df","original_id":"httpsnztrustpilotcomreviewwwwsteampoweredcompage","tier":"B","category":"RESTORE_REFUSED","title":"Steam Reviews | Read Customer Service Reviews of www.steampowered.com | 10 of 128","summary":"The user says Steam locked their inventory worth around $3k and refused to unlock it or refund the money; they also mention a game purchase/server outage with no refund or support help. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://nz.trustpilot.com/review/www.steampowered.com?page=10","source_host":"nz.trustpilot.com","source_status":"public_url","source_group":"39df65ff8d0baf0d8fac","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c1b71b2673","original_id":"httpswwwtrustpilotcomreviewwwwsteamcom","tier":"B","category":"RESTORE_REFUSED","title":"Steam Reviews | Read Customer Service Reviews of www.steam.com","summary":"The user complains that after buying American Truck Simulator, Steam refused a refund when problems appeared two years later, and criticizes Steam support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steam.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ddc2d4f058f2be66e364","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-217772d9df","original_id":"httpswwwtrustpilotcomreviewstoresteampoweredcomb","tier":"B","category":"HACK_THEFT","title":"Steam Reviews | Read Customer Service Reviews of store.steampowered.com","summary":"User reports their Steam account was hacked and later banned; they say Steam Support only responded that they cannot remove something. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?b=MTU5MTczODUxNTAwMHw1ZWUwMDA5MzdkZDc1MzA1ZTBjMjA4NTk","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"d982f1425e92e80b7fee","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cd502c785","original_id":"httpsautrustpilotcomreviewwwwsteampoweredcompage","tier":"B","category":"HACK_THEFT","title":"Steam Reviews | Read Customer Service Reviews of www.steampowered.com | 3 of 128","summary":"The post includes a complaint that the user's Steam account was hacked or compromised and that Steam offered no support or help. It does not quote any actual Steam Support reply.","quote":"","source_url":"https://au.trustpilot.com/review/www.steampowered.com?page=3","source_host":"au.trustpilot.com","source_status":"public_url","source_group":"9a88547f0d11b566bd0a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-44fc3a6ea9","original_id":"httpscatrustpilotcomreviewstoresteampoweredcom","tier":"B","category":"RESTORE_REFUSED","title":"Steam Reviews | Read Customer Service Reviews of store.steampowered.com","summary":"The user says they were deceived by someone impersonating a Valve employee, leading to unauthorized account access and the loss of a knife worth over €400. Despite providing evidence, Steam Support did nothing and did not restore the item.","quote":"","source_url":"https://ca.trustpilot.com/review/store.steampowered.com","source_host":"ca.trustpilot.com","source_status":"public_url","source_group":"22a6deb9f4805138b022","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1dbd14053e","original_id":"httpsuktrustpilotcomreviewhelpsteampoweredcom","tier":"B","category":"HACK_THEFT","title":"Steampowered Reviews | Read Customer Service Reviews of help.steampowered.com","summary":"The user reports their Steam account was hacked and expensive inventory items were traded away/stolen. They say Steam Support only offered account security tips and did not help retrieve the lost items.","quote":"","source_url":"https://uk.trustpilot.com/review/help.steampowered.com","source_host":"uk.trustpilot.com","source_status":"public_url","source_group":"c2373c0ede5812c40743","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00914b238b","original_id":"httpswwwtrustpilotcomreviewwwwsteampoweredcom","tier":"B","category":"BAN_NO_REASON","title":"Steam Reviews | Read Customer Service Reviews of www.steampowered.com","summary":"The user claims that after 16 years Steam blocked access to certain games and is requiring a Steam-specific credit card to remove the restriction, with no alternative and no help from Support. The post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f8f78e56317d72ed6625","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4cd5d6cf38","original_id":"httpswwwtrustpilotcomreviewwwwvalvesoftwarecompa","tier":"B","category":"RESTORE_REFUSED","title":"Valve Reviews | Read Customer Service Reviews of www.valvesoftware.com | 3 of 14","summary":"The post complains that Steam purchases which won't launch are being denied refunds if the user has played more than 2 hours. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"6dd953cf852e91d62dfa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-21737d2145","original_id":"httpsnztrustpilotcomreviewwwwvalvesoftwarecompag","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Valve Reviews | Read Customer Service Reviews of www.valvesoftware.com | 9 of 14","summary":"The user says Steam closed their query without responding, so they can no longer see the communications, and that return instructions were poor with unanswered questions. They also mention waiting for a replacement and poor/no support or refund refusal.","quote":"","source_url":"https://nz.trustpilot.com/review/www.valvesoftware.com?page=9","source_host":"nz.trustpilot.com","source_status":"public_url","source_group":"dc971fac36f44e436262","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c9e81a2e9","original_id":"httpsietrustpilotcomreviewwwwsteampoweredcompage","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Reviews | Read Customer Service Reviews of www.steampowered.com | 4 of 125","summary":"User reports their username was stolen onto someone else's account and claims Steam ignored their messages and sided with the hacker. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://ie.trustpilot.com/review/www.steampowered.com?page=4","source_host":"ie.trustpilot.com","source_status":"public_url","source_group":"89838bdae17f3f33ef75","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a8e697a9f","original_id":"httpsietrustpilotcomreviewwwwsteamcommunitycom","tier":"B","category":"HACK_THEFT","title":"Steamcommunity Reviews | Read Customer Service Reviews of www.steamcommunity.com","summary":"User had 288 euros in their Steam wallet and says their account was hacked despite two-step verification. They claim Steam Support's only response was that they cannot help if something was spent on the Community Market.","quote":"","source_url":"https://ie.trustpilot.com/review/www.steamcommunity.com","source_host":"ie.trustpilot.com","source_status":"public_url","source_group":"fead116575a522cd8e19","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b237744b9","original_id":"1irpcz6","tier":"B","category":"BAN_NO_REASON","title":"Steam account locked.","summary":"The user's Steam account was suspended/locked after they messaged the current owner of a CS knife offering to buy it back through CSFloat. They submitted a support ticket with screenshots proving original ownership, but the post contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1irpcz6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e24a9755475b81c4e23c","publication_date":"2025-02-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf2909c959","original_id":"1wp5jq","tier":"B","category":"RESTORE_REFUSED","title":"Question about steam removed games","summary":"User bought DayZ with 12 TF2 keys, but Steam removed the game after someone else charged it back and did not restore the items. They ask whether they need to contact Steam Support; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1wp5jq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"80fc68726147f1e53685","publication_date":"2014-02-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-baaa69add5","original_id":"3nm43t","tier":"B","category":"HACK_THEFT","title":"Improving Steam Suppor(t)- some ideas to think about..","summary":"The user has been locked out of their hacked Steam account for over a month with no access to games, friends, or items, and criticizes Steam Support for not responding. They reference a past generic trade-scam email but do not provide an actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3nm43t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7774b7a2893f3f1eb94d","publication_date":"2015-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3543700870","original_id":"28cyt3","tier":"B","category":"BAN_NO_REASON","title":"I got trade ban. Need some advice about my situation. [Warning: Long Post]","summary":"The user had three Steam accounts trade-banned, including their main account, after moving gifts/items between accounts and using the same credit card. No Steam Support reply is quoted; they mention Steam later refunded the gift purchase amount.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/28cyt3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c082ddde2eba83705d86","publication_date":"2014-06-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0cd9cbfbee","original_id":"3cnmbs","tier":"B","category":"HACK_THEFT","title":"Steam Support is absolutely horrible (x-post /r/globaloffensive)","summary":"A Steam user was hijacked after being tricked into downloading malicious software and lost about 4000€ in TF2 and CS:GO items. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/3cnmbs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e491fae8abc31aa266d1","publication_date":"2015-07-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a90943765e","original_id":"f9h01w","tier":"B","category":"HACK_THEFT","title":"How scams happen, how and where we fall victim. I was foolish, but I learnt and will probably be wiser in future.","summary":"The user describes falling for a Steam item scam involving a fake trading site, a fake Valve rule about inventory value, and bot accounts impersonating a friend. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/f9h01w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2443970ef5005290b1dc","publication_date":"2020-02-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e84e735cf","original_id":"46wqwm","tier":"B","category":"HACK_THEFT","title":"Scammed?","summary":"The user was scammed in a coordinated trade involving a Dota 2 item and CS:GO knife/skins, then blocked by the other accounts. They filed reports and ask how to track the items, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/46wqwm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"766d207399578dac0115","publication_date":"2016-02-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-709b01ba34","original_id":"1rpih5","tier":"B","category":"API_KEY_THEFT","title":"Well my Steam account got phished by a clever scammer, ticket open now: Interesting story inside...","summary":"The user says their Steam account was phished by a scammer after a Dota 2 match, involving a suspicious trade request and Steam restarting, and they have opened a support ticket. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1rpih5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6dbec43ade21890c777","publication_date":"2013-11-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96659ff6d2","original_id":"1x5i36v","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Was I scammed by Gameseal?","summary":"The user bought a Steam game key from Gameseal, but activation failed because the key was a duplicate/already used. They contacted support twice and only received automated replies with no resolution, and no verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x5i36v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7bceeb3663879f95cc9e","publication_date":"2026-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e66cfda1c1","original_id":"1x38a5m","tier":"B","category":"HACK_THEFT","title":"So today my Steam account was stealed","summary":"The user reports that their Steam account was stolen and says they contacted Steam Support five minutes after it happened, asking about their chances of recovery. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x38a5m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2366b0dd66846a79b0f6","publication_date":"2026-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8613fe215f","original_id":"1x32u2f","tier":"B","category":"HACK_THEFT","title":"Please please help I think I have been scammed for my cs2 skins","summary":"The user was contacted by someone impersonating Steam Support and was tricked into sending CS2 skins for verification; the trade was intercepted/stolen by a lookalike account. No actual Steam Support/Valve reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x32u2f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"03c9fcd292b8c2cbce78","publication_date":"2026-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0cc4fdb61","original_id":"1x2hk6e","tier":"B","category":"HACK_THEFT","title":"Am i being scammed?","summary":"User was contacted by someone claiming to be Steam Support after a supposed report and is asking whether it is a scam; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x2hk6e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ce844713da88e65716e9","publication_date":"2026-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2044c87a92","original_id":"1x2bdjl","tier":"B","category":"HACK_THEFT","title":"Scammed in 2025","summary":"The user says they were scammed in 2025 while trying to sell a TF2 Potassium Bonnet and that Steam Support's response was unsatisfactory. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x2bdjl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d18e9878790f853482a6","publication_date":"2026-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f45e1fb8e0","original_id":"1x1th25","tier":"B","category":"HACK_THEFT","title":"Steam games lost","summary":"The user bought a Steam account from G2A, used it for months, then had it hacked and contacted Steam Support; they lost access to many games because the account was against TOS. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x1th25/","source_host":"www.reddit.com","source_status":"public_url","source_group":"07874604bf3dfecf8b76","publication_date":"2026-10-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1616726b1","original_id":"1x0w0zf","tier":"B","category":"HACK_THEFT","title":"Jeremy scam","summary":"A random user falsely claimed the poster owed $950 for a Rust skin and directed them to a fake 'Steam support' contact named Jeremy, who asked for purchase history and told them to log out. The poster blocked both accounts; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1x0w0zf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2127470724505084c4dc","publication_date":"2026-10-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1e6efda14","original_id":"1wy4w2k","tier":"B","category":"HACK_THEFT","title":"Someone used my account and gifted games to random users","summary":"The user reports that their Steam account was hacked on September 30 and used to make unauthorized credit card purchases and gift games totaling about ₱5.4K. They only noticed after a bank notification on October 5 and are asking whether a refund is still possible; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wy4w2k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c8e9be7bd3cb163603af","publication_date":"2026-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2a55f8667","original_id":"1wv26xr","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Yo my account I’ve had for 13+ years got compromised by a steam support agent","summary":"The user says an impostor contacted Steam Support using a fake recovery email, and a support agent disabled Steam Authentication without verification, allowing the account to be breached. Steam Support is now asking the original owner for purchase and card verification.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wv26xr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a26a7b59ca332124dd0","publication_date":"2026-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2305b2953f","original_id":"1wuiwaa","tier":"B","category":"HACK_THEFT","title":"Have I been hacked? Should I delete my account?","summary":"The user noticed their Steam avatar changed to an unfamiliar image with Chinese writing, ran security scans, changed their password, and logged out all devices. They found no changes to funds, games, or friends and ask whether they were hacked or should delete the account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wuiwaa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e58593c0843afcb571a0","publication_date":"2026-09-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e11ff34dca","original_id":"1wtomyc","tier":"B","category":"HACK_THEFT","title":"JUST GOT SCAMMED ON RUST SERVER","summary":"The user was scammed on a Rust server through a fake Rust+ link and a trade request from an account impersonating a friend. A fake Steam Support account also contacted them asking to confirm the trade; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wtomyc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cddeaacced01117c5073","publication_date":"2026-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19a6f626c1","original_id":"1wtiemf","tier":"B","category":"HACK_THEFT","title":"i got hack into my steam account and they use my credit card (sorry for bad english)","summary":"The user's alt Steam account was hacked and unauthorized transactions were made using their linked card, including a gifted game and another missing charge. They ask what they can do; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wtiemf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1c7329727a6068eb4af0","publication_date":"2026-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a04b9d30df","original_id":"1wren3a","tier":"B","category":"HACK_THEFT","title":"does anyone else have a lot of people adding them on steam?","summary":"The user reports receiving many Steam friend requests from scammers and says they were successfully phished during a Discord call but prevented account hijacking. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wren3a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c2b06c2ba12fbd341e4a","publication_date":"2026-09-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0e8a022dd","original_id":"1wpuv00","tier":"B","category":"HACK_THEFT","title":"Scammed on website cs2stage","summary":"The user says their entire Steam inventory was stolen after logging into a phishing CS:GO voting website with their Steam account. They are trying to recover the account and got no response to emails sent to the website, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wpuv00/","source_host":"www.reddit.com","source_status":"public_url","source_group":"15b862e1a95ee9bd7a69","publication_date":"2026-09-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1c2f0715b","original_id":"1wp0l4e","tier":"B","category":"HACK_THEFT","title":"Steam Guard","summary":"The user says their Steam account was hacked and a Steam admin helped them, telling them to install the Steam Guard app. They now ask whether they can uninstall Steam Guard after the help ended.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wp0l4e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9767c9208411820820a","publication_date":"2026-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc4ca15469","original_id":"1wo23r6","tier":"B","category":"RESTORE_REFUSED","title":"I was a victim of fraud and theft cs2","summary":"The user says they were scammed in a CS2 skin trade after the other party reclaimed a skin, and Steam Support refused the user's request to recover/restore their items, allegedly siding with the scammer. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wo23r6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f16d1b3d22cdf208561","publication_date":"2026-09-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5aa23a18f9","original_id":"1wmvcz3","tier":"B","category":"HACK_THEFT","title":"15 year account gone","summary":"The user fell for a scam claiming their account would be deleted, and the scammer changed their email and phone number. The scammer demanded $1700 in gift cards, and the post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wmvcz3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"49689084535968ed949b","publication_date":"2026-09-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dad14749b7","original_id":"1wlcpth","tier":"B","category":"HACK_THEFT","title":"Discord scam?","summary":"A Steam user was targeted by a scammer who claimed to have accidentally reported the account and directed them to Discord to avoid a ban. The user realized it was a scam, shared only a chat screenshot, and asked whether they should change their password; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wlcpth/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f205ee63b75ee4894c08","publication_date":"2026-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7a83785cb","original_id":"1wl9ns5","tier":"B","category":"HACK_THEFT","title":"Помогите!!!","summary":"The user reports their Steam account was stolen with password and possibly email changed, despite having 2FA and a phone number attached. They ask whether Steam Support can remove all devices and help recover the email/password; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wl9ns5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3012e31d4f41be63d6e6","publication_date":"2026-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-afe923f7a5","original_id":"1wkz21b","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Get scammed and joined a family","summary":"The user's friend was scammed into joining a Steam Family as a child and is now restricted, and their Steam support requests keep closing; trying from a friend's account reportedly says they cannot submit on the friend's behalf. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wkz21b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b7e2a2b47004569e4b7b","publication_date":"2026-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55d1d0724d","original_id":"1wk8c47","tier":"B","category":"API_KEY_THEFT","title":"Almost got scammed, need reassurance!","summary":"The user describes nearly falling for a FaceIT/Steam phishing scam that tried to get them to enter a verification code and log in via a fake Steam page. They did not log in, then reset their password, deauthorized devices, and checked their Steam API key; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wk8c47/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a44cebf3df0352ee02b7","publication_date":"2026-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9d8e7094f","original_id":"1wj9ggv","tier":"B","category":"HACK_THEFT","title":"i want to amputate this motherfucker","summary":"The user reported that their Steam account appeared to gift a $100 digital gift card to another user, along with four failed transactions. They sent transaction proof to Steam Support and fear they may not get the money back.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wj9ggv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c8c5f6e6d00488a86fcf","publication_date":"2026-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-880aa00c89","original_id":"1wi4ddc","tier":"B","category":"HACK_THEFT","title":"I get hacked on steam","summary":"The user's Steam account was hacked, and the hacker gifted games using the account wallet worth more than 400SR. Steam Support reportedly said one game had over 2 hours played and the other would need to be refunded by the recipient; the user is waiting for a response.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wi4ddc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1e821e83d8321b3aef9a","publication_date":"2026-09-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5c6db231d","original_id":"1whsz4a","tier":"B","category":"HACK_THEFT","title":"A very well thought out scam scheme","summary":"The user was socially engineered through Discord by someone impersonating a former trader friend and ended up trading their TF2 items to a fake mannco.store bot. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1whsz4a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7eab53a1bd27dbcf1fab","publication_date":"2026-09-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a324762c5","original_id":"1wh9zp1","tier":"B","category":"RECOVERY_HIJACK","title":"hacker gave me 100 euros","summary":"The user lost their Steam account and says Steam Support did not consider ownership of the original email address sufficient proof of ownership. They eventually recovered the account and found 100 euros added by the hacker.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wh9zp1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d2b9b6eace34876aa59c","publication_date":"2026-09-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b2e2a2714","original_id":"1wgf8b2","tier":"B","category":"HACK_THEFT","title":"Recently got hacked through face it, wondering what I can do in my current state.","summary":"The user reports being hacked after a FaceIt-related malware infection that logged Steam activity and recovery codes, with the attacker changing the authenticator and account email/password. They mention Steam Support allegedly sent an email but include no actual quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wgf8b2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37b9d24d906a4479da78","publication_date":"2026-09-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d46e0a577a","original_id":"1wfjejw","tier":"B","category":"HACK_THEFT","title":"My steam account just got stolen and maybe because i fck around and find out too much one day","summary":"The user reports that their Steam account was stolen after visiting a pirated-game site, with the password changed and email codes no longer received. No Steam Support reply is quoted or described beyond the user asking whether the account can be recovered.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wfjejw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f926fc3dfb93aba5e5c","publication_date":"2026-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1198af003d","original_id":"1wf0j71","tier":"B","category":"BAN_NO_REASON","title":"Community banned?!?","summary":"The user interacted with a suspected scammer, insulted them, and later found their Steam community privileges permanently suspended. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wf0j71/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a1d9d609a837146d1fb0","publication_date":"2026-09-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7bc3e3ef82","original_id":"1wczr1l","tier":"B","category":"HACK_THEFT","title":"steam compromised despite different email and password to hacked discord/email, any suggestions?","summary":"The user's friend clicked a phishing link, changed passwords, and later received a Steam Guard notification that their phone number was being removed. They are asking for security precautions; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wczr1l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0479398b1ff0d13a271b","publication_date":"2026-09-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e5a67e19e","original_id":"1wcf7qh","tier":"B","category":"HACK_THEFT","title":"My Steam account was stoln.","summary":"The user says their Steam account was stolen by Rust players who directed them to register on a FacePunch website, and their password and Google account were changed. They have contacted Steam Support and are waiting for a response; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wcf7qh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"527b0f1359450be4bd7a","publication_date":"2026-09-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-403d08a842","original_id":"1wb35dh","tier":"B","category":"HACK_THEFT","title":"Just got scammed and now I don’t know what to do/how to get my account back.","summary":"The user was scammed by someone on Discord posing as Steam support, was told to buy a Razor gift card, and then lost access to their account, email, and phone number. They contacted Steam by email/report but the post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1wb35dh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca9728eae2c8c7435ae4","publication_date":"2026-09-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0238b7a713","original_id":"1w8uiha","tier":"B","category":"HACK_THEFT","title":"How did someone get into my account? I have Steam Guard set up and there are no payment methods associated with it.","summary":"The user reports that someone accessed their Steam account despite Steam Guard and bought or gifted 3 games. They contacted Steam Support claiming the account was hacked, but the post does not quote any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w8uiha/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e75f85bdc8860df13ab8","publication_date":"2026-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42669673a8","original_id":"1w79k0d","tier":"B","category":"HACK_THEFT","title":"Kristian Miller Got Scammed","summary":"The user says they got scammed and that their Steam account email and phone number were changed. They contacted Steam Support and ask whether that is enough, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w79k0d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"85a7b831477ab1d8d04a","publication_date":"2026-09-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15bc5400da","original_id":"1w5pdbi","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Account Recovery","summary":"The user says they sold a Steam account years ago, recovered it, and now worries it will be banned if the buyer tries to recover it through Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w5pdbi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b905f1c15d5d048ec1e","publication_date":"2026-09-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9d8ba953e","original_id":"1w4nvlo","tier":"B","category":"HACK_THEFT","title":"Got scammed. (\"200 dollar verification process\")","summary":"The user was targeted by a fake Steam Support scam and paid $200 for a supposed verification process after being directed to a fake employee on Microsoft Teams. They contacted Steam Support but the post does not include any actual reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w4nvlo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"738a78217c5ba045db52","publication_date":"2026-09-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4160b3936b","original_id":"1w3z8g0","tier":"B","category":"HACK_THEFT","title":"Попытались украсть аккаунт Steam, хочу узнать совет","summary":"User reports a suspected Steam account theft attempt: mid-game suspicious-activity warning and VAC ban, then Steam Support started an account recovery process and placed the account as a child in a family. Support reportedly told them restrictions/VAC would be removed after 8 days and later that they just need to wait, but over a month later the restrictions remain.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w3z8g0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c85385a75c397817b3f8","publication_date":"2026-09-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10d64418ba","original_id":"1w3nv3w","tier":"B","category":"HACK_THEFT","title":"Hacked steam account","summary":"The user says their Steam account was hacked and a knife disappeared after falling for a scam. They mention Steam has responded but provide no actual quote from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w3nv3w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7419c8c534a2821e0f74","publication_date":"2026-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-370e69b73f","original_id":"1w3mcsr","tier":"B","category":"HACK_THEFT","title":"I fell for the oldest trick in the book","summary":"A user was targeted by a fake 'Steam employee' on Discord after a mass-report scare and was asked to buy $100 gift cards, which they did not do. Their account is now suspended, and they say they submitted an official Steam Support recovery request; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w3mcsr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dc4d214230e1e600690f","publication_date":"2026-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-809c84bf89","original_id":"1w2ovae","tier":"B","category":"HACK_THEFT","title":"Authenticator got stolen","summary":"The user's Steam account was compromised after talking with people on Faceit/Discord; the attacker changed the phone number and authenticator. The user recovered the account with a recovery code and re-secured it, with no Steam Support reply quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w2ovae/","source_host":"www.reddit.com","source_status":"public_url","source_group":"27b13dd7607d0ab98022","publication_date":"2026-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2686741fe5","original_id":"1w1sq2s","tier":"B","category":"HACK_THEFT","title":"Can someone clear this up?","summary":"The user was contacted by someone claiming to be Steam Support who said their account had been hacked and had them move items to a friend. No actual Steam Support reply is quoted, and the user is asking whether Steam Support really texts users.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w1sq2s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"216dd0c89ba50103e17d","publication_date":"2026-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3ce5b96928","original_id":"1w19ldk","tier":"B","category":"HACK_THEFT","title":"how do i get my money back","summary":"The user says their Steam account was hacked and someone used it to gift a $42 game to another account. They contacted Steam Support, which reportedly said it could not refund the gift.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1w19ldk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0775ffd19c4c509d19a2","publication_date":"2026-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27a51fa5c6","original_id":"1vzuq7c","tier":"B","category":"RESTORE_REFUSED","title":"How I Lost My Knife: A Cautionary Steam & CSFloat Story","summary":"The user's Steam account was hijacked after they approved fraudulent mobile login requests, and a knife skin was traded away. They recovered account access, but Steam Support did not restore the lost items per policy.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vzuq7c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d8183cacf4a41d17ba0","publication_date":"2026-08-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5158a3a33c","original_id":"1vytvvy","tier":"B","category":"HACK_THEFT","title":"Steam Account Banned by Crytech After Being Hacked","summary":"The user says their Steam account was hacked and then banned while they were abroad without internet, and they are seeking help to get it unbanned using proof it wasn't them. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vytvvy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f9f76c56215a2f3d8f9","publication_date":"2026-08-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ba15d4b7f","original_id":"1vw8f78","tier":"B","category":"HACK_THEFT","title":"Recovered account on my own, but hacker says he can get it back.","summary":"User recovered their compromised Steam account on their own, but the hacker taunted that he can use Steam Support tickets with alleged proof of ownership to reclaim it. The user has opened tickets and asks how to prevent this; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vw8f78/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6538aea824e271af8fbf","publication_date":"2026-08-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d73704f5f1","original_id":"1vuvssg","tier":"B","category":"HACK_THEFT","title":"My account was hacked","summary":"The user says their Steam account was hacked and the hacker attempted to use their card to buy a possibly scam game. Their first support ticket failed because they provided the wrong card information, and they ask whether they can open a new ticket with the correct card.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vuvssg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a7b90bd306ed39ef730f","publication_date":"2026-08-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-497fcd291f","original_id":"1vt3slc","tier":"B","category":"HACK_THEFT","title":"My account was hacked","summary":"The user reports that their Steam account was hacked and that they tried resetting the password, but they think they entered the card number incorrectly and cannot retry because they already have a ticket. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vt3slc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87729fd35987de800456","publication_date":"2026-08-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e8be45b7c","original_id":"1vs3lwc","tier":"B","category":"HACK_THEFT","title":"Old Scam Attack","summary":"The user says their Steam account was hacked in 2021 via a phishing scam and they lost about $1k worth of TF2 items. They mention Steam had stopped doing inventory retrievals, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vs3lwc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5398177971111ea9bb18","publication_date":"2026-08-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-159579e3fc","original_id":"1vrzdum","tier":"B","category":"HACK_THEFT","title":"Account Compromised - Verification emails not coming through","summary":"The user's Steam account was compromised after malware, and the hacker changed the phone number and password but not the email. The user still has access but cannot change credentials because Steam email verification codes never arrive, preventing them from submitting help forms; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vrzdum/","source_host":"www.reddit.com","source_status":"public_url","source_group":"78155d361602f138b0ce","publication_date":"2026-08-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10bc739177","original_id":"1vra73a","tier":"B","category":"HACK_THEFT","title":"hello everyone i want to ask a question","summary":"The user says their PC was compromised and reset, but their brother's Steam account was later hacked and an unauthorized game purchase was made. The brother refunded it, and the user asks whether a still-valid auth token could explain the purchase; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vra73a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9cc3f9a7b00dcf0b9ccf","publication_date":"2026-08-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd40498d17","original_id":"1vqv9pz","tier":"B","category":"RECOVERY_HIJACK","title":"Scammed","summary":"The user's Steam account was stolen, with email/password changed and Steam Guard removed. The user contacted Steam Support with ownership proof, but support said it could not verify proof of ownership and asked for a Kiosk receipt, so the account was not returned.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vqv9pz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd75238cabf4d1b92104","publication_date":"2026-08-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dbd5484bd1","original_id":"1vqtfia","tier":"B","category":"HACK_THEFT","title":"Scammers using faceit","summary":"The user describes being tricked by scammers on Faceit into connecting Discord, Google, and Steam accounts to a fake verification bot in an attempt to steal their accounts. They noticed and changed their password; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vqtfia/","source_host":"www.reddit.com","source_status":"public_url","source_group":"65c006d15760f0ee6458","publication_date":"2026-08-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a12570fbe","original_id":"1vqr6s5","tier":"B","category":"RESTORE_REFUSED","title":"Should I still message steam support","summary":"The user's Steam account was stolen and skins worth about 800 PLN were traded away before recovery; Steam Support reportedly flagged repeated messages as duplicates and said it could not cancel trades for no reason.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vqr6s5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c4d50c36f1e9efae5d63","publication_date":"2026-08-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1041166f14","original_id":"1vqp6ef","tier":"B","category":"HACK_THEFT","title":"My account got hacke d","summary":"The user says their Steam account was hacked by someone who scammed others in CS2 and TF2. They claim to be messaging customer support via Discord, which is asking them to deposit money equal to what they spent on games, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vqp6ef/","source_host":"www.reddit.com","source_status":"public_url","source_group":"689508ea596227955c45","publication_date":"2026-08-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-044080f110","original_id":"1vq3ywz","tier":"B","category":"HACK_THEFT","title":"Stolen account","summary":"The user reports that their Steam account was stolen after someone changed the email, password, and phone number. They say they could not get help from Steam Support, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vq3ywz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bcf3f7ebba78c6c870c1","publication_date":"2026-08-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af9d67d306","original_id":"1vpttze","tier":"B","category":"HACK_THEFT","title":"Steam account remote play/access worries","summary":"The user suspected unauthorized Steam account access after the login screen changed and they briefly lost mouse control mid-game; they found Remote Play enabled, disabled it, reset their password, removed devices, and ran scans. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vpttze/","source_host":"www.reddit.com","source_status":"public_url","source_group":"88a4a2286dacd7492fa4","publication_date":"2026-08-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-baf2239586","original_id":"1vp6n4d","tier":"B","category":"API_KEY_THEFT","title":"It really can happen to anyone, and blindside you","summary":"The user was social-engineered through a fake FaceIT verification process, scanned a Steam Guard QR code, and entered their password before noticing an active session in Hungary. They secured the account by resetting passwords, logging out devices, reactivating Steam Guard, and checking/deleting API keys; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vp6n4d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46b6a578445a05c3aaaa","publication_date":"2026-08-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b13f61dc67","original_id":"1vp18dd","tier":"B","category":"HACK_THEFT","title":"Steam Account hacked","summary":"The user's Steam account was hacked, with email, password, phone number, and Steam Guard changed. They appealed for recovery and sent evidence, but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vp18dd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebe6ae92c8fe4ed6d24c","publication_date":"2026-08-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3cda3f2fd8","original_id":"1vorhz9","tier":"B","category":"HACK_THEFT","title":"Friend got caught in \"reported by accident\" steam scam that took place in discord. My moneys involved and idk what to do","summary":"The poster's friend was tricked by Discord scammers impersonating a reporter and a Steam dev into making G2A purchases and sending money to recover an allegedly reported Steam account. The poster sent $475, and no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vorhz9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a425241501a4c2010c16","publication_date":"2026-08-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c02eaea68","original_id":"1vni4wp","tier":"B","category":"API_KEY_THEFT","title":"How is this possible?","summary":"User reports that after accepting a friend request asking them to vote for a Rust item, someone changed their Steam profile, knew their email, impersonated Steam Support, and was able to unblock themselves without access to the account. The post contains no quoted Steam Support reply or stated support action.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vni4wp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9eeccc95e8d359a99b73","publication_date":"2026-08-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0006da3f15","original_id":"1vn38ed","tier":"B","category":"HACK_THEFT","title":"Fake account impersonating me trying to scam my friends?","summary":"A fake Steam account copied the user's name and icon, added their friends, and sent scam links. The user verified their own account was secure and friends reported the impersonation; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vn38ed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad77fc395d5f008edf2e","publication_date":"2026-08-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0169868f1b","original_id":"1vmdth0","tier":"B","category":"HACK_THEFT","title":"I got my account hacked, is there any way to recover my items?","summary":"The user says their Steam account was hacked after they were tricked into talking to attackers impersonating Steam Support and their hosts file was edited. They are asking whether there is any way to recover their items; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vmdth0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"325ec8999adc57c049ab","publication_date":"2026-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b21d1c810","original_id":"1vmcbob","tier":"B","category":"RECOVERY_HIJACK","title":"My account was hkd using steam support","summary":"The user says a hacker used Steam Support to remove the account phone number using the user's email, credit card details, and billing address, then added Steam Guard and changed the password/email. No actual Steam Support reply is quoted; the only quoted words are the hacker's claim that they lost the phone.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vmcbob/","source_host":"www.reddit.com","source_status":"public_url","source_group":"004c08a8465fcf8ff3ad","publication_date":"2026-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba5703a39c","original_id":"1vlt4va","tier":"B","category":"HACK_THEFT","title":"Someone has hacked into my Steam account","summary":"The user says their Steam account was hacked and their profile picture changed to a disturbing image with Chinese writing and sketchy websites, resulting in a 6-day profile change ban. They contacted Steam Support, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vlt4va/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b01857adbd954771b76a","publication_date":"2026-08-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a6f718923","original_id":"1vkyiim","tier":"B","category":"HACK_THEFT","title":"Account was compromised","summary":"The user reports that multiple accounts were hacked and that Steam wallet money was added and TF2 items were bought on their Steam account. They are unsure what the hacker was planning and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vkyiim/","source_host":"www.reddit.com","source_status":"public_url","source_group":"98ee05b0e7cb73e17769","publication_date":"2026-08-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0b5963e0c","original_id":"1vkhvlw","tier":"B","category":"HACK_THEFT","title":"Just got hacked ( i think )","summary":"The user suspects they were hacked after receiving a Steam direct message from a fake 'Valve Employee' who claimed to have blocked friends and deleted their profile page and picture. The user realized it was a scam and says the security breach was their own fault, not Steam-related; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vkhvlw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4484165664b2c7dff319","publication_date":"2026-08-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46e5bb7a53","original_id":"1vjrtqt","tier":"B","category":"HACK_THEFT","title":"some russian or chinese get into my acc and gift themselves repo","summary":"User's Steam account was compromised by someone who gifted themselves items; the user secured the account and Steam said it could not refund. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vjrtqt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3ec31800b7dafe8745a1","publication_date":"2026-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f98fa78d27","original_id":"1vj95ga","tier":"B","category":"RECOVERY_HIJACK","title":"Got my account fully hacked and hijacked and steam support will now help","summary":"The user's Steam account was hijacked, with auth app, mobile, and email changed. They say Steam Support rejected multiple ownership proofs and will only restore the account if provided the code from a physical gift card bought months earlier.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vj95ga/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea429778c6163c3b457a","publication_date":"2026-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe31231a86","original_id":"1vhrh83","tier":"B","category":"HACK_THEFT","title":"It happened </3","summary":"The user fell for fake “account is locked” Valve employee messages and had their Steam account stolen, now stuck under Family View. They made a new account and opened a Steam support ticket but did not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vhrh83/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b34381758e874ad3e52","publication_date":"2026-08-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc33ccec34","original_id":"1vgjfun","tier":"B","category":"HACK_THEFT","title":"Is my pc safe?","summary":"The user was tricked into running a PowerShell command, which led to their Steam account being hacked; they recovered the account, changed passwords, enabled 2FA, and ran malware scans. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vgjfun/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8fde3ea92c0daa83f97a","publication_date":"2026-08-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ce1765c56","original_id":"1veftfc","tier":"B","category":"HACK_THEFT","title":"False steam warnings, false steam tickets.. Skins gone","summary":"The user's Steam account was drained of skins after the trade protection window, and they know where the most valuable skin now resides. They ask for advice when Steam gives a \"SOL/shit out of luck\" reply, but no actual Steam Support quote is included.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1veftfc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"620cd494aeb6782165d7","publication_date":"2026-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c73ebed00","original_id":"1v9x2s3","tier":"B","category":"HACK_THEFT","title":"Hacker gifted games from my account they bought themselves!","summary":"The user's Steam account was hacked, and the attacker bought games and gifted them to random new friends. The user asks why a hacker would do this; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v9x2s3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c1444ea739e878383970","publication_date":"2026-07-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c4faaf2fa","original_id":"1v6j6r7","tier":"B","category":"HACK_THEFT","title":"Please help me, I've been robbed.","summary":"The user was scammed through a fake Steam guardian/tournament login and lost approximately $215 worth of CS2 inventory items. They contacted Steam Support but received no reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v6j6r7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f999e5a8524902b6556a","publication_date":"2026-07-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15f7a0bd88","original_id":"1v4g9b7","tier":"B","category":"RECOVERY_HIJACK","title":"I Lost my account","summary":"User’s Steam account was stolen by a Russian user. Support demanded the last 4 digits of an old card and, despite email screenshots, refused to help because they could not confirm the user’s identity.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v4g9b7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0adacd20637210a83bd7","publication_date":"2026-07-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b46d3f9fd","original_id":"1v3lnt2","tier":"B","category":"RECOVERY_HIJACK","title":"Мошенники пытаются украсть аккаунт steam/","summary":"User says scammers gained access to Steam Guard and are trying to steal the account/inventory; they set a Family PIN and opened a Steam support ticket. Steam Support asked for QIWI receipts (unavailable) and then asked them to create a new ticket from the original email, while the user fears the scammers are closing their tickets.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v3lnt2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dc8b61656a86bb9fac89","publication_date":"2026-07-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b8f6c2fc0","original_id":"1v1oyh9","tier":"B","category":"HACK_THEFT","title":"Ein Hacker hat meinen CS2-Account gehackt, bitte helft mir!","summary":"The user reports that an unknown person accessed their Steam/CS2 account, played with cheats, and got the account VAC banned. The user says Steam Support told them they could not do anything and advised contacting CS support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v1oyh9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7996e6c1e60d14ec2fa7","publication_date":"2026-07-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3be9a9ac01","original_id":"1v1eiik","tier":"B","category":"HACK_THEFT","title":"Steam trend fraud","summary":"The user says they were scammed by three people posing as a buyer and Reddit moderators; they traded 80 keys for items but never received the agreed payment. The post mentions wanting Steam Support to help, but it does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v1eiik/","source_host":"www.reddit.com","source_status":"public_url","source_group":"00a1575ee01e56495d7b","publication_date":"2026-07-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c764f5548","original_id":"1v1dkf3","tier":"B","category":"RECOVERY_HIJACK","title":"Need technical advice regarding a support ticket deadlock loop","summary":"The user's Steam account was hijacked via cookie-stealing malware and the hacker changed the account email. Steam Support repeatedly closed tickets, claimed the provided emails did not match the current original email, and demanded a new ticket from the first associated email.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v1dkf3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e2480f835f7281b0d3f","publication_date":"2026-07-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d70e90334","original_id":"1uz87q1","tier":"B","category":"HACK_THEFT","title":"Valve helped me with uninvited user","summary":"The user's Steam account was breached, and an unauthorized person used the saved card to add funds and gift a $60 game. Steam Support refunded the game and funds, but the post does not quote any actual support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uz87q1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa9f76a52d8e13f17cb8","publication_date":"2026-07-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2f3733faf","original_id":"1uyf9ak","tier":"B","category":"HACK_THEFT","title":"I got scammed easily. Feel humiliated.","summary":"The user fell for a Steam scam, had their account hacked, and lost about $80; they ask whether Valve or PayPal can refund or recover anything. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uyf9ak/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1b841ab9745a396f11a1","publication_date":"2026-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1c06ef46e","original_id":"1uxgqha","tier":"B","category":"HACK_THEFT","title":"Help. I got my steam account hacked","summary":"The user was tricked by someone impersonating Steam/Valve support into following requests, after which their account was taken over, renamed, moved to a different email, and inventory items were stolen. The post does not include any actual reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uxgqha/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea037611a13ceaa2eedd","publication_date":"2026-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ceb7dc0975","original_id":"1ux9cl5","tier":"B","category":"HACK_THEFT","title":"Steam hacked","summary":"The user reports being hacked via a fake Faceit link, having all items stolen, and later someone accessed their Steam account despite Steam Guard and a mobile number, using it to send links to friends. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ux9cl5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bafeba4b92c2e5b17090","publication_date":"2026-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ae9436474","original_id":"1uw6wfz","tier":"B","category":"RECOVERY_HIJACK","title":"Bought a Steam account months ago, now I’m locked out. Should I just contact Steam that it is bought and stolen?","summary":"The user bought a Steam account months ago and has now lost access, suspecting the seller recovered it. No Steam Support reply is quoted; the user is considering reporting the account to support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uw6wfz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc31f00d6a136c60a997","publication_date":"2026-07-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-805c8467cd","original_id":"1uvl22q","tier":"B","category":"HACK_THEFT","title":"I fell for a completely obvious scam","summary":"The user fell for a phishing site mimicking Steam Community, logged in, and then could not receive the password reset email. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uvl22q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5f14673e5c9a42a5ed0","publication_date":"2026-07-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad1561abc6","original_id":"1uv82wj","tier":"B","category":"HACK_THEFT","title":"Steam account tooken","summary":"The user says they ran an exploit program as administrator and their Steam account was taken, with the email changed and them logged out. They opened a Steam Support ticket and are asking for advice; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uv82wj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ff8749e9a33b7833171","publication_date":"2026-07-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35deb2ab6f","original_id":"1urjcr0","tier":"B","category":"HACK_THEFT","title":"My account was hacked and the hackers locked the account afterwards, not allowing me to change anything. They are deleting my requests to steam support what do I do?","summary":"The user's Steam account was hacked and locked; the attacker changed the linked email, phone number, and authenticator and is reportedly deleting support requests. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1urjcr0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0840523c9c813d748b69","publication_date":"2026-07-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e187e9ea1","original_id":"1uorvyr","tier":"B","category":"HACK_THEFT","title":"I got scammed by the most obvious shit possible.","summary":"The user describes almost falling for an obvious TF2 scam involving a fake trade/refund and Discord, then blocked the scammer and changed account details and password before losing the account. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uorvyr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4b86c778ea794f056fb","publication_date":"2026-07-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7dc601a50","original_id":"1uofg57","tier":"B","category":"RECOVERY_HIJACK","title":"I fell for the purchase history scam","summary":"The user fell for a Steam purchase-history scam, sent a cropped screenshot of purchase history, and blocked the scammer before using the friend code. They ask how to protect their account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uofg57/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b4f7279297789f3141cc","publication_date":"2026-07-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82f1812d2c","original_id":"1unlcay","tier":"B","category":"HACK_THEFT","title":",,I will nerve fell for those stupid scammer,, the only stupid person is me who claimed that 😑","summary":"The user was scammed by someone impersonating a Steam employee, removed their 2FA, and clicked a phishing link. Their account email was changed and the account may be lost, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1unlcay/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34382da7c299ff4dc4fd","publication_date":"2026-07-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c7a9470fb","original_id":"1ukcap4","tier":"B","category":"HACK_THEFT","title":"Please help I might get scammed","summary":"User was targeted by a scammer impersonating a Steam admin, who claimed the account was accidentally reported and demanded G2A Steam gift cards for verification while threatening a permanent IP ban. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ukcap4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"015a38fe9c0ea80ec7af","publication_date":"2026-07-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-991bd8f576","original_id":"1uhz9ga","tier":"B","category":"HACK_THEFT","title":"Friend's possible VAC Ban","summary":"The user's friend had his Steam account compromised; an unauthorized person played CS2, sent spam messages, and may have triggered a VAC ban. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uhz9ga/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4a7e7fe146b61e66d08b","publication_date":"2026-06-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2df76cc266","original_id":"1uhw60a","tier":"B","category":"HACK_THEFT","title":"wtf is this bullshit","summary":"The user accepted a CS lobby invite and tried a friend link, then an impersonator claiming to be Steam Support messaged them. Their profile was blocked, profile picture removed, and games disappeared from their library; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uhw60a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b7cad8e8357733864cf1","publication_date":"2026-06-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9f4b607c4","original_id":"1uhw5vy","tier":"B","category":"HACK_THEFT","title":"wtf is this bullshit","summary":"The user accepted a CS lobby invite and was later contacted by someone impersonating Steam Support, claiming they had not complied with consumer rights and needed to answer questions. Their friends were blocked, profile picture disappeared, and library games vanished, suggesting account compromise; no actual Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uhw5vy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"feb84f5f9c6b0cfc6ae7","publication_date":"2026-06-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d52ea0334c","original_id":"1uhsmyi","tier":"B","category":"HACK_THEFT","title":"Almost got my account hijacked by a fake library scammer","summary":"User describes an attempted Steam Family scam: a stranger sent a fake library screenshot and asked to join the user's Steam Family; the user logged into the scammer's account, saw it was blank, logged out, reported and blocked him. No Steam Support reply or action is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uhsmyi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87cae2bf09505a6b8798","publication_date":"2026-06-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-97cf0468bd","original_id":"1uhf3rn","tier":"B","category":"API_KEY_THEFT","title":"I had token logger on pc, someone gifted copies of multiplayer games from my inventory, can i get them back through steam support?","summary":"User's account was hijacked via a token logger, and two multiplayer game copies were gifted from their inventory; Steam Support helped regain access, but the post asks whether the gifted games can be restored. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uhf3rn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c3e4b04cea38ae58d6e","publication_date":"2026-06-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c2ad0ca41","original_id":"1uhd0rs","tier":"B","category":"HACK_THEFT","title":"Can I get scammed through item voting?","summary":"The user received a suspicious TF2 workshop/voting link from a friend, failed to log in, then clicked a Steam button and ended up on the official Steam page while logged in. They changed their password and ask whether to also freeze/change their card; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uhd0rs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b91b67faa8806cbf7b2d","publication_date":"2026-06-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8cbb7718e8","original_id":"1uh4h3z","tier":"B","category":"HACK_THEFT","title":"acc login request","summary":"The user reports repeated Steam login requests after their Discord and connected accounts were compromised; they changed their email and password but still receive sign-in requests. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uh4h3z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eea797b580b0baeee927","publication_date":"2026-06-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-203facbc05","original_id":"1ugbqp0","tier":"B","category":"RECOVERY_HIJACK","title":"I (almost) fell for a scam, am I still fine?","summary":"The user describes an attempted Steam account recovery hijack scam where someone asked about purchase history and tried to get them to accept a mobile app code. The user declined the request and believes nothing happened; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ugbqp0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"96999e5c8b348a7ef794","publication_date":"2026-06-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c560817dac","original_id":"1uf7dy9","tier":"B","category":"API_KEY_THEFT","title":"Most advanced scam yet?","summary":"User reports a Steam account/PC compromise with suspicious support-ticket replies asking them to run PowerShell and move items; the replies appear to have come from hackers, and no verbatim Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uf7dy9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b0dbe55d00a616bf6a18","publication_date":"2026-06-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-157a2007c7","original_id":"1ubao5g","tier":"B","category":"BAN_NO_REASON","title":"i need help","summary":"The user says their Steam account was banned over false scamming allegations involving video game items they never bought. They also lost access to their linked email, say it is now linked to another person's email, and report that Steam Support has not responded.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ubao5g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dcd5e2a2fd53be2aab1b","publication_date":"2026-06-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dcbbbe2b2b","original_id":"1uah0gn","tier":"B","category":"HACK_THEFT","title":"Steam account hacked via fake CS server / Faceit integration scam. Need help understanding how it happened.","summary":"The user's Steam account was compromised after a fake CS/Faceit/Discord integration scam changed the account email, Steam Guard, and password. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uah0gn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe94c29b62f99bd2fbc7","publication_date":"2026-06-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0e611dcae","original_id":"1u6wkoj","tier":"B","category":"HACK_THEFT","title":"Scammer acted like Steam Support and tried to scam me, deinstalled all my games and deleted my profile picture","summary":"A scammer impersonated Steam Support and contacted the user, then removed their profile picture and uninstalled most of their games. No actual Steam Support reply is quoted; the user changed their password and checked recent devices.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u6wkoj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d07c785fc329be5c1fb4","publication_date":"2026-06-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8dbb2b8f93","original_id":"1u4ox7d","tier":"B","category":"HACK_THEFT","title":"Account password and email changed","summary":"The user's Steam account password and associated email were changed, and they have secured their email, blocked the account, and submitted a ticket while waiting for Steam to review. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u4ox7d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b38bfa01e758d2e87661","publication_date":"2026-06-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96de322da7","original_id":"1u4bk40","tier":"B","category":"HACK_THEFT","title":"scammer using fake steam workshop vote","summary":"The post warns about a scammer impersonating a friend/creator and sending a fake Steam Workshop vote link to steal the user's Steam login, then later impersonating Steam Support and demanding money as proof of ownership. It does not include any actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u4bk40/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b48edfefc00141a62224","publication_date":"2026-06-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-60afbff595","original_id":"1u37lil","tier":"B","category":"HACK_THEFT","title":"Refond ?","summary":"The user says an unknown person impersonated their account and gifted Escape from Tarkov, then they changed their password. They requested a refund but say it is impossible because the gift is already activated, and they ask why account bans or license deactivation are not possible in their hacking case.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u37lil/","source_host":"www.reddit.com","source_status":"public_url","source_group":"247ca75331ed04d29df0","publication_date":"2026-06-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa96d95903","original_id":"1u2e7gu","tier":"B","category":"HACK_THEFT","title":"How can a person without verification in Steam Guard be able to enter my account when it is not displayed in Steam Guard in the users of the account, he was able to block all friends without trace, ad","summary":"The user reports that someone accessed their Steam account without Steam Guard verification and impersonated Steam Support. The impersonator tricked them into choosing a friend, blocked friends, added themselves, disappeared, and apparently stole items while claiming items would be returned within 8 days.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u2e7gu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5b64818354c91fbb4688","publication_date":"2026-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41ad5df091","original_id":"1u29f30","tier":"B","category":"HACK_THEFT","title":"Hacked Account","summary":"The user's account was compromised after they clicked a fake $50 card link and their email was changed, locking them out. They submitted an account recovery ticket an hour ago and are asking for Steam Support's phone number and response time; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u29f30/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df80a9d3ad2dfd95751f","publication_date":"2026-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4844c6ddee","original_id":"1txn55a","tier":"B","category":"HACK_THEFT","title":"Is my friend being scammed?","summary":"The user's friend had a CS2 knife trade auto-cancelled and placed on a 7-day hold, then received a VAC ban and suspicious-activity warning. The alleged Steam Support response told him to send remaining tradable items to a trusted friend or secondary account and join a Steam Family as a child account, and the poster asks whether this is a scam or account compromise.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1txn55a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d2eeba64c20d90df96cb","publication_date":"2026-06-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a084b4d446","original_id":"1twm8yr","tier":"B","category":"HACK_THEFT","title":"Someone got into my account even tho i didnt got any notification on my phone and he started playing CS2 HELP MEEE","summary":"The user reports unauthorized access to their Steam account despite having Steam Guard on their phone, and says the intruder played two CS2 matches and cheated. No Steam Support reply is quoted; the user is asking for help and fears a VAC ban.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1twm8yr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35eb9b7103dc7493d99d","publication_date":"2026-06-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e83546867d","original_id":"1tv7wja","tier":"B","category":"RECOVERY_HIJACK","title":"i feel so bad rn","summary":"User reports that their Steam account was stolen, with email and phone unlinked, and says Steam Support could not help recover it. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tv7wja/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3754521bec4afdfa85f0","publication_date":"2026-06-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c6f2c9d82","original_id":"1ttobfg","tier":"B","category":"HACK_THEFT","title":"SCAM WARNING!!⚠️","summary":"The post is a scam warning about fake Rust+ login pages used to steal Steam accounts and trade away high-value inventories. It does not include any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ttobfg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac5ce8a3848ed36828a4","publication_date":"2026-06-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0cd8b1c68d","original_id":"1tt8skm","tier":"B","category":"HACK_THEFT","title":"What happens if the account looks totally legit?","summary":"User describes a second scam attempt where the other account claimed an item purchase wasn't paid; they suspect the scammer account may be hijacked and ask how to report/what to do. No Steam Support quote or action is present.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tt8skm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b749bd6e97fdf502afeb","publication_date":"2026-05-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0cc5dff9a6","original_id":"1tsw72z","tier":"B","category":"HACK_THEFT","title":"Account stolen","summary":"The user's Steam account was stolen, with the password and email address changed. They submitted a support ticket a few hours ago but have not received a response yet.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tsw72z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"115ce40e3e088df7dd2a","publication_date":"2026-05-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cef3e3d652","original_id":"1tsc34r","tier":"B","category":"HACK_THEFT","title":"Manager Mike","summary":"The user was contacted by a scammer claiming they were reported, then their account was compromised/logged out and some games were removed. They are waiting for Steam Support to recover the account and asks whether games/skins will be lost; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tsc34r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"127b03225dbedaf798a1","publication_date":"2026-05-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efc93d7259","original_id":"1tp5wxh","tier":"B","category":"RECOVERY_HIJACK","title":"Account got hijacked and support isn't exactly helping?","summary":"The user's Steam account was hijacked after a virus changed the password and email. Steam Support did not accept gift cards/receipts as ownership proof and insists the user log into an old PayPal account, leaving them locked out.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tp5wxh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de06c9923289bb0bf305","publication_date":"2026-05-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4cd4a4b14","original_id":"1tnphp2","tier":"B","category":"HACK_THEFT","title":"my account got stolen through my steam guard, got vac live banned, please help, what do i do?","summary":"The user reports their Steam account was stolen through Steam Guard after authorization was given to an unknown device, and the hijacker cheated on CS2, leading to a VAC ban. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tnphp2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3945e8767f7f9590cc42","publication_date":"2026-05-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a37777984","original_id":"1tnhn3u","tier":"B","category":"HACK_THEFT","title":"New AI TF2 Scam: I've Watched Thousands of Dollars Be Stolen.","summary":"The user warns about a TF2 scam involving an AI face-masking scammer and phishing links that has stolen thousands of dollars in items. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tnhn3u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e28a3ae2e0c9dba3a0d","publication_date":"2026-05-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80c0570f1d","original_id":"1tn9n49","tier":"B","category":"HACK_THEFT","title":"I was just scammed by faceit verification trade method","summary":"The user was scammed through a fake Faceit verification trade while playing Dota with someone on Discord. They attempted to send Steam items to a friend, but the trade went to another person; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tn9n49/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6214ce7bbaab7b94d00e","publication_date":"2026-05-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed9cb0db82","original_id":"1tgizj1","tier":"B","category":"RECOVERY_HIJACK","title":"Sharing my Steam account recovery timeline in case it helps others","summary":"The user's Steam account was hijacked, and after Steam Support confirmed ownership verification and requested new recovery details, support stopped responding and the account was not restored.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tgizj1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5096792dd806b0794050","publication_date":"2026-05-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccb4391cea","original_id":"1tfqnae","tier":"B","category":"HACK_THEFT","title":"My account got compromised randomly...","summary":"The user's Steam account was compromised, an unauthorized gift was sent from their inventory, and the account is now locked down. They have contacted Steam Support, but the post does not include any actual reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tfqnae/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc385f1f9dd5f01a1c94","publication_date":"2026-05-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31b42b8634","original_id":"1te3in2","tier":"B","category":"HACK_THEFT","title":"Help someone randomly sent me a friends request and bought Rust from my account. What can I do to get my money back?","summary":"The user reports that someone added them, made an unauthorized Rust gift purchase from their account, and preemptively messaged Steam Support claiming the user was a scammer. They changed their password and ran virus scans but did not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1te3in2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"86d663082bc6d5630169","publication_date":"2026-05-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92a9306277","original_id":"1tctzkd","tier":"B","category":"HACK_THEFT","title":"Is the patricia thing a scam?","summary":"User was contacted by someone claiming another person is impersonating them and was directed to a fake Steam support/Patricia chat, then asked to join a Discord call and sign out. No actual Steam Support reply is quoted; the user is asking whether this is a scam and what to do.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tctzkd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b9f200c1fea61eb284de","publication_date":"2026-05-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7bbd0e86d7","original_id":"1tbhy58","tier":"B","category":"HACK_THEFT","title":"Secondary account was taken","summary":"The user's secondary Steam account was taken after a dark web leak, with the 2FA number and email changed. They bought the account used, lack original ownership details, and ask whether it can be deactivated; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tbhy58/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3814824a1defae41ca96","publication_date":"2026-05-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3336b20ff","original_id":"1tal6ka","tier":"B","category":"HACK_THEFT","title":"Scam :(","summary":"The user says their email was hacked, their Steam username/password were changed, and they cannot locate or recover their Steam account. No Steam Support reply is quoted; they mention contacting Gmail but not Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1tal6ka/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7bf15fcf9aa60ce15973","publication_date":"2026-05-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9095392d8a","original_id":"1ta69by","tier":"B","category":"HACK_THEFT","title":"I got scammed i think","summary":"The user says they were scammed by fake Steam impersonators and lost about $1000 worth of TF2 items through trading. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ta69by/","source_host":"www.reddit.com","source_status":"public_url","source_group":"31bbfc9982a2e239ed44","publication_date":"2026-05-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-17857735f2","original_id":"1t8s9qa","tier":"B","category":"HACK_THEFT","title":"Escape from Tarkov Gifted Random Person?","summary":"The user's multiple accounts, including Steam, were hacked; on Steam the hacker attempted to gift Escape From Tarkov to themselves, but no money was lost. The user reported the account and is in communication with Steam Support, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t8s9qa/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6844582f2f1163111f9e","publication_date":"2026-05-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-144359446f","original_id":"1t4n1t1","tier":"B","category":"HACK_THEFT","title":"SCAM - washun 34 . com","summary":"The post warns about a Steam scam where attackers message users, send a phishing link, and trick them into logging in to steal account access and money. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t4n1t1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"76f5a86b13ce392785bb","publication_date":"2026-05-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c66cbfaa5","original_id":"1t4iw4f","tier":"B","category":"HACK_THEFT","title":"Hacked buyed 5x Rust.","summary":"The user's Steam account was accessed from Hong Kong and 5 copies of Rust were purchased. They contacted Steam Support with the transaction numbers and asked about the chance of getting their money back; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t4iw4f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cfcc32d768d75c749a71","publication_date":"2026-05-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07f494683e","original_id":"1t43td5","tier":"B","category":"HACK_THEFT","title":"Mensajes que no envie","summary":"The user reports that a scam link was sent from their Steam account; they changed Steam/Gmail passwords, deauthorized devices, contacted Steam Support, found no virus, no API keys, and no inventory changes. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t43td5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"496c0e1061a6a2d0dbb4","publication_date":"2026-05-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e17393a330","original_id":"1t0tl2m","tier":"B","category":"HACK_THEFT","title":"I don't know if someone hacked my account","summary":"The user was phished after signing into a fake Steam page, then impersonated by a scammer claiming to be Steam support who accessed the account and coerced them into confirming a trade for all items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t0tl2m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0816ff650d817d8c141d","publication_date":"2026-05-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8731285555","original_id":"1sznoq9","tier":"B","category":"HACK_THEFT","title":"New scam website for Steam trading cards","summary":"The user warns that a scam website is impersonating the Steam login page to steal credentials and hijack Steam accounts, promoted through fake trading-card stats. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sznoq9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ddb2df1efaae0b14aa8e","publication_date":"2026-04-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b345208676","original_id":"1sxgx4k","tier":"B","category":"HACK_THEFT","title":"Challengermode scam","summary":"The user suspects a Challengermode scam after someone from the Netherlands accessed their Steam account for about 5 minutes. They changed their password, logged out all devices, removed payment methods, and asked what could have happened; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sxgx4k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c7bf934f9ff7aa40f724","publication_date":"2026-04-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aff5e8dc03","original_id":"1swol0c","tier":"B","category":"HACK_THEFT","title":"Just lost my TF2 inventory","summary":"The user lost their TF2 inventory after a fake Steam Support account told them to trade all items to a friend's account or they would be deleted. They traded to an impersonator with a similar name and items were stolen, with no actual Steam Support reply quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1swol0c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8cfd9d60854001a63036","publication_date":"2026-04-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7c7e67f80","original_id":"1svzouy","tier":"B","category":"HACK_THEFT","title":"Account scam","summary":"The user was contacted on Discord by someone claiming their account was being impersonated and mass-reported by a group; they suspect a scam and have filed a Steam report. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1svzouy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"88decc891816b799526c","publication_date":"2026-04-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab03ab3f8c","original_id":"1stxah9","tier":"B","category":"HACK_THEFT","title":"Account breached","summary":"The user's Steam account was breached and unauthorized charges of 210€ were made through a connected PayPal account, with gifts sent to the attacker. They contacted Steam Support and PayPal, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1stxah9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"452889344f0c49943d9f","publication_date":"2026-04-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c2b6b5269","original_id":"1sptvo1","tier":"B","category":"RESTORE_REFUSED","title":"Urgent help needed with scam transactions. Please help!!!","summary":"The user's Steam account was compromised, the intruder changed the language and used Steam Wallet funds to gift games, and also sent a fake support message from the account vouching for the gift. Steam Support is denying the refund and asking for credit card details despite the user's proof of ownership and compromise evidence.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sptvo1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cffd6ffb3ba80ebee4b8","publication_date":"2026-04-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d71aff309f","original_id":"1sn0l9v","tier":"B","category":"HACK_THEFT","title":"How can someone enter my Steam without triggering my Steam Guard????","summary":"The user reports unauthorized Steam logins that bypassed Steam Guard, with the intruder playing Rust for about half an hour and getting the account banned. They say Steam Support was unhelpful and only sent default copy-paste messages, but no actual support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sn0l9v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6d2c47ac7107e04cc70","publication_date":"2026-04-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-482fa37d73","original_id":"1smb8gi","tier":"B","category":"HACK_THEFT","title":"I'm naive af and maybe got the false report scam","summary":"The user was targeted by a \"false report\" scam involving someone impersonating a Valve moderator on Discord and is worried about losing their Steam account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1smb8gi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd8675c0cf131adb45e8","publication_date":"2026-04-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ddeadce4d","original_id":"1slj5v3","tier":"B","category":"HACK_THEFT","title":"Someone hacked into my steam account.","summary":"The user says their Steam account was hacked, random burner accounts were added, and games were gifted from the account, causing a €140 loss. They report that Steam Support has not answered them.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1slj5v3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"090122bbcfe1b13b917d","publication_date":"2026-04-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f1ec0747b","original_id":"1sjpcns","tier":"B","category":"HACK_THEFT","title":"[cro] Am i getting scammed? Steam family share guy needs my login info","summary":"User is considering a Steam Family Share arrangement with a Reddit stranger who asked for login credentials and a QR authenticator scan, and suspects it may be a scam. There is no Steam Support reply in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sjpcns/","source_host":"www.reddit.com","source_status":"public_url","source_group":"767b40789b60f1af1b32","publication_date":"2026-04-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31377e3c5d","original_id":"1siotq0","tier":"B","category":"HACK_THEFT","title":"Wierd situation with my friend's steam account","summary":"The user's friend was contacted by a scammer impersonating a Steam employee about CS2 skins; after blocking them, the account showed strange changes such as blocked friends and missing games/Prime. The friend contacted Steam Support and is waiting for a response, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1siotq0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5dc00908aa413bf15249","publication_date":"2026-04-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ac3c8c98d","original_id":"1siohf1","tier":"B","category":"HACK_THEFT","title":"I was fooled by a scammer. Help me","summary":"The user was phished through a fake Steam site and later contacted by someone impersonating Steam Support as 'David steam valve,' claiming the account was restricted for suspected item theft. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1siohf1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d7efd444808c0a225361","publication_date":"2026-04-11","language":"ro","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7a5825f48","original_id":"1sielpf","tier":"B","category":"HACK_THEFT","title":"Do not fall for this scam!","summary":"The user was scammed by someone impersonating a Steam admin, who told them to buy Razer Gold keys for a fake trial purchase and obtained card information via Discord screen sharing. They later found $400 spent on keys and $1000 in savings gone; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sielpf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32f6e01b28c68edd177d","publication_date":"2026-04-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-120051f953","original_id":"1sf9q2s","tier":"B","category":"API_KEY_THEFT","title":"I got my rust inventory wiped","summary":"The user lost 200+ Rust skins after trading with a fake account impersonating an IRL friend. They changed their Steam password, revoked their API key, deauthorized devices, and reported the trade to Steam Support, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sf9q2s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c48f1c953b8274ad250","publication_date":"2026-04-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef6559bc1f","original_id":"1sf59o8","tier":"B","category":"HACK_THEFT","title":"please help i've been scammed","summary":"The user was tricked by someone impersonating Steam Support/moderator into giving a Steam code, and the attacker changed the account's email and phone number, locking the user out. The user is still waiting for Steam Support and no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sf59o8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71e251104dc39e64a21d","publication_date":"2026-04-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4cc1164a24","original_id":"1sf57zy","tier":"B","category":"HACK_THEFT","title":"Please help I've been scammed :/","summary":"User was tricked by a fake Steam support scam, gave a Steam code, and had their account email and phone changed; they are locked out and waiting for Steam Support with no quoted reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sf57zy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0bcf14d46d8dbfa3fc6f","publication_date":"2026-04-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-166076e0a5","original_id":"1sf2y0c","tier":"B","category":"HACK_THEFT","title":"friend got scammed.","summary":"The poster's friend was scammed into trading items to a fake account and lost £300. No Steam Support reply is quoted; the poster asks what they can do to help.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sf2y0c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"adebcceaaa7627113ace","publication_date":"2026-04-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a53fd03acf","original_id":"1seeyqc","tier":"B","category":"HACK_THEFT","title":"Steam scammer?","summary":"The user was contacted by someone claiming they accidentally reported the Steam account and directing them to a fake Discord \"Steam Valve support\" account that demanded a gift card. The user suspects a scam; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1seeyqc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db56d3abc7bcf2dcf336","publication_date":"2026-04-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-635bace132","original_id":"1sdgkeu","tier":"B","category":"API_KEY_THEFT","title":"Hacked with 2fa enabled","summary":"User reports their Steam account was hijacked despite 2FA, with password and email changed after Steam Guard codes had previously been extracted for API-related interactions. They filed support tickets and froze the account; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sdgkeu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec3edbfa48cd6a827228","publication_date":"2026-04-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16e145cec4","original_id":"1sc09t6","tier":"B","category":"RESTORE_REFUSED","title":"Where can I report Steam to the government for extra consideration?","summary":"The user says their CS:GO items were stolen after Steam Guard was moved to another device, and Steam Support refused restoration by citing item duplication and economy concerns.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1sc09t6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe090a491c867f667cbe","publication_date":"2026-04-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78adb4518d","original_id":"1vz0lmg","tier":"B","category":"HACK_THEFT","title":"My pubg account was stolen.","summary":"The user's PUBG account was stolen; they restored their Steam account, but the scammer changed the Crafton ID credentials, two-factor authentication, and rank-based password, locking them out of PUBG. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vz0lmg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc1e20dc02233be656b6","publication_date":"2026-08-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f138e848d","original_id":"1v3u4pk","tier":"B","category":"HACK_THEFT","title":"Can I get someone banned for selling steam account ?","summary":"The user bought a Steam account for a limited-time skin, changed the email and phone, but the seller scammed them and recovered the account. They ask whether Steam can ban the seller using the phone number, email, and transaction proof; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1v3u4pk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6c64641c2c17900e7a15","publication_date":"2026-07-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c91c37bea2","original_id":"1u28uqm","tier":"B","category":"HACK_THEFT","title":"Scammer activated family guard on my profile","summary":"The user was tricked by someone impersonating a Steam employee into enabling Family Guard and trading away items to a scammer. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1u28uqm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f30465dbc1db59dc14bd","publication_date":"2026-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e40940ed9","original_id":"1ttpvb2","tier":"B","category":"RECOVERY_HIJACK","title":"Felt for classic accidental report scam","summary":"User warns about scammers impersonating Steam/Valve who claimed an accidental report and used account recovery to hijack their account, demanding a 100 euro gift card; the user lost the account but did not pay. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ttpvb2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c960e03ad5a97f696296","publication_date":"2026-06-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12e45764fc","original_id":"1x5whla","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Support Response time","summary":"The user's Steam account was locked because Steam suspected it was compromised. They filed a support ticket over 24 hours ago and are asking how long Steam Support usually takes; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x5whla/","source_host":"www.reddit.com","source_status":"public_url","source_group":"45e86ac5c0aa36cf5a76","publication_date":"2026-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab7d2e0609","original_id":"1x5da53","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Need help with missing in-game purchased content, but both EA and Steam support has told me they can’t assist with it.","summary":"The user bought Apex Coins and Exotic Shards through their Steam wallet, but the in-game items never appeared and no refund was issued. Steam automatically referred them to EA support, and EA sent them back to Steam, leaving them unable to open a help case.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x5da53/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c908ba828a7c5a36d2bb","publication_date":"2026-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f9d988b7b","original_id":"1x38ais","tier":"B","category":"HACK_THEFT","title":"So today my Steam account was stealed","summary":"The user reports that their Steam account was stolen shortly after contacting Steam Support and asks about the chances of recovering it. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x38ais/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed47855e455b91fecbcb","publication_date":"2026-10-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06d381f38a","original_id":"1x2nkoh","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My account got locked because they thought I was a scammer who took over the account, but I in fact am NOT...","summary":"The user's Steam account was locked because Valve suspected a scammer had taken it over, though the user says that is not true. They contacted Steam Support but had not received a reply after more than a day.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x2nkoh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b61a18719e7f426a89c1","publication_date":"2026-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b7801ee74","original_id":"1x271xp","tier":"B","category":"HACK_THEFT","title":"A game was purchased from my account","summary":"The user reports an unauthorized purchase and gifting of an Escape from Tarkov DLC from their Steam account and says they cannot contact Steam Support because the transaction inquiry requires details about the purchaser. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x271xp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8344f7ee9a5b8452c641","publication_date":"2026-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9eec334cc2","original_id":"1x1revu","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Works Tax Verification Delay","summary":"The user says their SteamWorks tax verification was rejected twice for a name mismatch and the third attempt has had no response for 20 days. They also raised a Steam support ticket 4 days ago and have not received a response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x1revu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"122e6ea8ccd3dafdab33","publication_date":"2026-10-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c10cb93cda","original_id":"1x0tasm","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I need help with logining in","summary":"The user cannot log in because Steam Guard is tied to an old phone and they forgot their password; they submitted a Steam support ticket but received no reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x0tasm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0450c6be1268805b0462","publication_date":"2026-10-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0bb4734a9","original_id":"1x0810z","tier":"B","category":"HACK_THEFT","title":"Can steam support tell you who and when a wallet code got redeemed? cause i might got scammed","summary":"User bought a Steam wallet funds code from a third-party seller, but the code was already redeemed. Steam Support reportedly confirmed the code had already been redeemed on their system, but the post does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1x0810z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"84cc2f86b2200572d484","publication_date":"2026-10-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-396b6ca191","original_id":"1wyy9j6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"What can about this refund problem?","summary":"The user bought a multiplayer game years ago for about $50, stopped playing, and requested a refund twice. Steam denied the requests with a pre-made email, and the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wyy9j6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd28ca71126a3b94e43e","publication_date":"2026-10-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a48ccbc38a","original_id":"1wymp44","tier":"B","category":"BAN_NO_REASON","title":"Your profile is being forced private due to an active Community Ban on your account message on a new account without having posted anything","summary":"A new Steam account received a Community Ban forcing the profile private until 2038 after only logging in, adding wishlist games, and browsing community hubs. The user contacted Steam Support about 17 hours earlier, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wymp44/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e972b031852ba5620757","publication_date":"2026-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5747786ad5","original_id":"1wy6m6k","tier":"B","category":"RESTORE_REFUSED","title":"How can i refund game in this situtation?","summary":"The user bought Minecraft Dungeons, played about 10 hours, and tried to get a refund but Steam Support did not accept the request. No direct Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wy6m6k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c37adda9659f3f3db153","publication_date":"2026-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e658dca13","original_id":"1wxjgeg","tier":"B","category":"RECOVERY_HIJACK","title":"My partner’s account is locked behind a mobile authentication for a device he lost, and he doesn’t have proof of ownership","summary":"The user's partner cannot access their Steam account because the mobile authenticator was tied to a lost/broken phone. Steam Support is asking for GCash purchase receipts as proof of ownership, but the user says those receipts are unavailable.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wxjgeg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"070c667e5149fa09b068","publication_date":"2026-10-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da489fe274","original_id":"1wurh4i","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can't log into my account","summary":"The user cannot log into their Steam account and no longer receives codes at their original email, so they created a new email and replied to Steam Support. They are still waiting for a response after half a day.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wurh4i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e60f1d1f25076174c1bf","publication_date":"2026-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7248ef8244","original_id":"1wu6l44","tier":"B","category":"HACK_THEFT","title":"I think someone is trying to steal my steam account please help","summary":"The user suspects someone is trying to steal their Steam account via a scammer who claims they accidentally reported them and directs them to a fake Steam moderator on Discord. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wu6l44/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b79895283c6b027b7d2c","publication_date":"2026-09-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccdf7b942b","original_id":"1wszdrp","tier":"B","category":"HACK_THEFT","title":"Fell for a trade scam and lost all my items (and nearly lost my account)","summary":"The user fell for an impersonation/trade scam, traded away all their TF2 items to a fake friend profile, and lost items worth a couple hundred dollars. They opened a Steam Support ticket and asked whether items can be recovered, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wszdrp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2bf0e283bde2914a0ea8","publication_date":"2026-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf3be39c7f","original_id":"1wsmfno","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam gift card not working","summary":"The user tried to redeem a digital Steam gift card but got 'No gifts pending,' and says Steam Support won't help. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wsmfno/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8e13e171182233f615b9","publication_date":"2026-09-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dade82b0af","original_id":"1wpgawh","tier":"B","category":"RECOVERY_HIJACK","title":"Cannot get any guard codes.","summary":"The user cannot receive Steam Guard codes for an account not logged into for two years. Steam Support suggested checking junk/trash and trusted senders, then said they could not help because ownership was not proven and that they never ask for passwords.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wpgawh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a05745b54c68b5bff143","publication_date":"2026-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e3bc42286","original_id":"1wowqlx","tier":"B","category":"RESTORE_REFUSED","title":"POOR service WONT REFUND ME when im within my rights","summary":"The user says Steam repeatedly declined their iRacing refund request as outside the 14-day window, despite the purchase being within 14 days and having only 1 minute of playtime. The post does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wowqlx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6c4d54b846c1f04d47ac","publication_date":"2026-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b6948d509","original_id":"1wn52j2","tier":"B","category":"RECOVERY_HIJACK","title":"Waht the hell now","summary":"The user says Steam Support does not believe they own their deactivated account and that opening another ticket could risk their second account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wn52j2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee1e69d8ea3638b86d87","publication_date":"2026-09-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d425f67247","original_id":"1wlki4s","tier":"B","category":"RECOVERY_HIJACK","title":"HELP I can't login to my steam account","summary":"User logged out and deleted their mobile authenticator and now cannot log in; Steam indicates username/password alone is insufficient, recovery email was limited out, and their phone cannot receive a code. No actual Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wlki4s/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ec49b0ce49545bb3fa32","publication_date":"2026-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74dbc15c76","original_id":"1wl5il0","tier":"B","category":"HACK_THEFT","title":"Refund for Bot Purchases?","summary":"The user's Steam account was hacked in May and later recovered; the hacker purchased 3 copies of GTA 5 and gifted them to bot accounts. The user says Steam Support declined a refund because of playtime on the games.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wl5il0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a8a209ab51facbe58f17","publication_date":"2026-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fae58bc691","original_id":"1wks9w1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Login Issues","summary":"User cannot log in to Steam after six months despite removing Steam Guard, resetting the password, and changing email; they say Steam support only loops through the same reset screens.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wks9w1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"169709b9388fd2df9d2d","publication_date":"2026-09-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"login_ui","kind_label":"Login interface text","has_collected_image":false},{"ref":"S-2670a7bad5","original_id":"1wj2b71","tier":"B","category":"API_KEY_THEFT","title":"I got scammed, help","summary":"The user was tricked into logging into a third-party site, then scammers used session hijacking/authorization to intercept a TF2 item trade via a cloned friend profile and stole the items. The user submitted two Steam Support tickets but says no one replied and there was no phone support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wj2b71/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c615bbf8c245f2f2f1a","publication_date":"2026-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caee95789d","original_id":"1wix7n7","tier":"B","category":"HACK_THEFT","title":"Random funds added to my steam account","summary":"The user received an unexpected $22 Steam wallet deposit through a kiosk and submitted a support ticket, suspecting a mistaken deposit or possible scam. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wix7n7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0d7e298379835664ebab","publication_date":"2026-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d37856ea0d","original_id":"1wio5wg","tier":"B","category":"RESTORE_REFUSED","title":"Refunding","summary":"The user asks whether they can still refund many old Steam games after their refund requests were repeatedly rejected for exceeding the two-week period. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wio5wg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c9f477a950d614bcae4","publication_date":"2026-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a9377003c","original_id":"1whw7ij","tier":"B","category":"RECOVERY_HIJACK","title":"Proof I own my account","summary":"The user wants to change their Steam login username because it references an ex-partner, but Steam Support reportedly requires payment details to prove account ownership, which the user cannot safely provide.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1whw7ij/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a32a53344b88959841d","publication_date":"2026-09-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f89e6dbb9","original_id":"1wgw06j","tier":"B","category":"RESTORE_REFUSED","title":"How do I refund a gifted game?","summary":"The user wants to refund a gifted copy of Baldur's Gate 3 because multiplayer did not work, but the first refund request was denied due to playtime accumulated through Family Sharing. Steam Support did not quote any reply in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wgw06j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f70f641296dc5d7be890","publication_date":"2026-09-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25520cd3c4","original_id":"1wg890t","tier":"B","category":"RECOVERY_HIJACK","title":"Went to log into old account. Locked out.","summary":"User was locked out of an old Steam account and contacted Support. Support labeled it an \"abandoned account\" and demanded the original CD key, rejecting other ownership proof such as a license photo and download confirmation email.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wg890t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"40c36f0d229b311f5979","publication_date":"2026-09-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5588f342c0","original_id":"1wftktt","tier":"B","category":"HACK_THEFT","title":"Steam support sucks","summary":"The user reports that someone logged into their account and stole about $400 worth of skins across various games. They say Steam Support effectively refused to help.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wftktt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"80830653d283f8f137ae","publication_date":"2026-09-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98c944e291","original_id":"1wemhdw","tier":"B","category":"RECOVERY_HIJACK","title":"Help!","summary":"The user lost access to Steam Guard and recovery codes due to a corrupt system file. Steam Support asked for the first email and retail code and insisted on those details despite the user providing Visa card digits, billing address, and other ownership proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wemhdw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42578ac654d327393b3b","publication_date":"2026-09-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ad825bb35","original_id":"1wdtlpj","tier":"B","category":"RESTORE_REFUSED","title":"A Little Complaint","summary":"The user tried to refund Helldivers 2 because their PC can no longer handle it, but the refund was declined due to playtime. They complain about inconsistency compared with another refund case and do not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wdtlpj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dd171a787f844aefb110","publication_date":"2026-09-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b9944665d","original_id":"1wdkdxv","tier":"B","category":"HACK_THEFT","title":"My account got locked/removed?","summary":"The user says they received messages from an account named “steam support” accusing them of fraud, then their games disappeared and they were logged out; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wdkdxv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fc04cce0ee27934e72bc","publication_date":"2026-09-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b98dd90f2a","original_id":"1wahws5","tier":"B","category":"HACK_THEFT","title":"Steam account compromised in a weird way?","summary":"The user discovered their Steam account was compromised: their profile name was changed, Arc Raiders was played for 11 hours, and unfamiliar accounts were added to family share, while their Dota 2 items remained. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1wahws5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f34c8a1c51e6529365af","publication_date":"2026-09-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5b1d1ed8e","original_id":"1w8ois2","tier":"B","category":"RESTORE_REFUSED","title":"Game took 7 hours to download and spent loads of time tweaking settings on pc and steam wont accept my refund request","summary":"User says a game took 7 hours to download and much time to tweak, but they still could not control it, and Steam refused the refund because of the playtime limit. The post contains no verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w8ois2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16ecc2cee12c20ab044a","publication_date":"2026-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e55175a9b5","original_id":"1w8gza4","tier":"B","category":"RECOVERY_HIJACK","title":"Can I recover my old steam account with almost no proof?","summary":"User asks whether an old Steam account can be recovered with only the login username/password and same PC, lacking access to the old email, phone number, Steam Guard device, and purchase proof. No Steam Support reply is quoted; the user only describes failing recovery because of missing old number and Steam Guard.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w8gza4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a0e12dd731a194e75aca","publication_date":"2026-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d64b6072a9","original_id":"1w8d7ov","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Actually going insane","summary":"The user's Steam account is locked after a possible unauthorized access, and their appeal received an automated reply telling them to create a new ticket using the account's original email. They cannot proceed because the support page repeatedly shows a CAPTCHA error even though no CAPTCHA appears.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w8d7ov/","source_host":"www.reddit.com","source_status":"public_url","source_group":"feb77d1bdea5521d3248","publication_date":"2026-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c52c0d54af","original_id":"1w88112","tier":"B","category":"RESTORE_REFUSED","title":"How can i get a refund?","summary":"The user bought Balatro, got a black screen they could not fix, and is asking how to get a refund because Steam has not approved it. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w88112/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7b898d52a7e453fdd221","publication_date":"2026-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f03c4cfed","original_id":"1w8392w","tier":"B","category":"RECOVERY_HIJACK","title":"Can't access steam account, already tried with steam support","summary":"The user cannot access their 14-year-old Steam account because an email authenticator is enabled and no verification emails arrive. They say Steam Support keeps demanding an old credit card as proof of ownership and ignores their explanation that they cannot access that information.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w8392w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe80902cc6e0c770f294","publication_date":"2026-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34ea904d60","original_id":"1w7nsai","tier":"B","category":"HACK_THEFT","title":"My account has been compromised","summary":"The user's Steam account was compromised and used to send suspicious links/advertise them, resulting in a ban. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w7nsai/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4562602d41801abe83a1","publication_date":"2026-09-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-577f48e877","original_id":"1w6xnnw","tier":"B","category":"HACK_THEFT","title":"Nearly got scammed but my account got deleted","summary":"User reports almost being scammed through a Discord DM and email chain, and says their account got deleted. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w6xnnw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3245fe8f0feb31113d2e","publication_date":"2026-09-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdd771bf4b","original_id":"1w4xuri","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Steam code messages dont work","summary":"The user deleted Steam and now cannot log back in because the mobile authenticator code never arrives, and they cannot remove their phone number without the authenticator. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w4xuri/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4b4bb464cb08882f39a5","publication_date":"2026-09-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11d5669eee","original_id":"1w3mueo","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam refund request still pending almost 36 hours after submition","summary":"The user submitted a Steam refund request and it is still pending with no response after almost three days. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w3mueo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9ebd9daa67c654291955","publication_date":"2026-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6a09b206b","original_id":"1w10blc","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Chargeback issue","summary":"The user reports that Steam removed games/DLCs after an alleged American Express chargeback, though Amex says no chargeback was issued. They contacted Steam Support with a screenshot and are awaiting resolution; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1w10blc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa75c8d102d7e87d2b2e","publication_date":"2026-08-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1bcfef5ec4","original_id":"1vzvjbo","tier":"B","category":"HACK_THEFT","title":"someone got access to my account and sent themselves $130 worth of games. Steam denied my refund request. next steps of am i just screwed?","summary":"The user says someone accessed their Steam account and sent about $130 worth of games as gifts to unknown accounts. Steam denied the refund request because the gifts were accepted and reportedly said only the recipient could request a refund.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vzvjbo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7cb30e27346aa98c0f72","publication_date":"2026-08-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-646c5d22f8","original_id":"1vyxjkh","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Update","summary":"The user contacted Steam Support about a refund request. An automated chatbot gave an irrelevant reply about the 2-hour window, and the ticket was closed; later support said their answers were misunderstood and would evaluate the request.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vyxjkh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b28c9be671460d5d4b8f","publication_date":"2026-08-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45101ea674","original_id":"1x4b9gm","tier":"B","category":"HACK_THEFT","title":"Steam support","summary":"The user's Steam account was compromised, but Steam Support apparently reset the password and helped them recover access. The user praised Steam Support for resolving the issue quickly.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x4b9gm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d1a609645c72803badb","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7ebd34a52","original_id":"1x26ijp","tier":"B","category":"HACK_THEFT","title":"Stolen Account","summary":"The user's Steam account was stolen after using an insecure third-party website. They say Steam Support confirmed the account was locked and they would get it back today, but there has been no new confirmation and a new ticket has received no response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1x26ijp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"abe14df8dcdc0cf8c4dd","publication_date":"2026-10-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-506d9e469a","original_id":"1x74o39","tier":"B","category":"BAN_NO_REASON","title":"vacnet needs tocchillout man","summary":"The user says they received a 20-hour VAC cooldown/live ban while playing Premier, claims they were not cheating, and complains about the penalty. No Steam Support reply or quote is included.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1x74o39/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e4da49ff243ff374738b","publication_date":"2026-10-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a00f039ce","original_id":"1x58zjf","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Any way to contact support ?","summary":"The user asks how to contact Counter-Strike staff about VACnet. They say Steam Support returns the same generated message and then closes the ticket without allowing a response.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1x58zjf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b076856fcc96272ec79","publication_date":"2026-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f888667d5e","original_id":"1x1w1i0","tier":"B","category":"BAN_NO_REASON","title":"Falsely restricted on Steam due to \"encouraging account theft\"","summary":"The user's Steam account was restricted for \"encouraging account theft\" after they posted profile comments explaining they were not a bot and wanted to trade. They ask whether there is hope, but the post does not include any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1x1w1i0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"35bc6e713fb93d8a617d","publication_date":"2026-10-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-933940bf88","original_id":"59lnbl","tier":"B","category":"BAN_NO_REASON","title":"You shouldn't be able to kick good players","summary":"The user was kicked from a CS:GO competitive match by teammates and received a 7-day competitive ban, which they say was for no reason. They sent a ticket to Steam Support and posted their own ticket text, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/59lnbl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"501843c1769cc73b9bf9","publication_date":"2016-10-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2605a899f0","original_id":"510bqx","tier":"B","category":"RESTORE_REFUSED","title":"Idea on scamming and restoration of items","summary":"The user lost skins/knife in a scam and says they provided clear evidence that the knife was not given to them, but Steam Support did not care and did not restore the items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/510bqx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ecc449c4c84a77421f35","publication_date":"2016-09-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7209bea3e","original_id":"4zs3ru","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Steam Help","summary":"The user lost access to their Steam account after their computer and phone broke, and they cannot complete login because Steam Guard/2FA asks for a code. They cannot contact Steam Support without being logged in and mention about $300 in skins at risk; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/4zs3ru/","source_host":"www.reddit.com","source_status":"public_url","source_group":"937900fcadedabbea7ab","publication_date":"2016-08-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f409bddd30","original_id":"632iz3","tier":"B","category":"HACK_THEFT","title":"Steam account hacked through TeamSpeak IP","summary":"The user's Steam account was compromised after downloading a fake TeamSpeak update from a friend's link, and about $500 in CS:GO skins were stolen. They opened a Steam support ticket to recover the account, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/632iz3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f30b62c22a052ec5930b","publication_date":"2017-04-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bebe0f0c11","original_id":"ersn23","tier":"B","category":"BAN_NO_REASON","title":"Bruh I Need Help","summary":"The user received a VAC/game ban in CS:GO and claims it was wrongly applied. They say Steam Support cannot remove VAC and game bans, so they are asking for solutions.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/ersn23/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25b50cb88dcd3bd9e406","publication_date":"2020-01-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bfc736212a","original_id":"omik43","tier":"B","category":"BAN_NO_REASON","title":"Weird VAC message","summary":"User received a VAC message saying they were suspected of cheating via a skin changer or scripts and worried about their account. They contacted Steam Support, but support did not give useful information because they had not screenshotted the message.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/omik43/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a630ed82f835cfdd2318","publication_date":"2021-07-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-969f33c65f","original_id":"1wthr6h","tier":"B","category":"BAN_NO_REASON","title":"This is my last hope","summary":"The user reports being game banned 35 days ago without knowing why and says they tried Steam Support, CS2 dev email, and emailing Gabe Newell. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1wthr6h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fcc4a0a7a20e5f010ae9","publication_date":"2026-09-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6402f869e3","original_id":"1v1fuuh","tier":"B","category":"HACK_THEFT","title":"Cs2 hacker in my account plssss help","summary":"The user reports that someone accessed their CS2 account, played with cheats, and caused a VAC ban. They say Steam Support told them they cannot do anything and advised contacting CS support.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1v1fuuh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d3c598078475a8059edc","publication_date":"2026-07-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22938e0165","original_id":"1td7qpu","tier":"B","category":"RECOVERY_HIJACK","title":"Gut gemeinter Tipp bevor ihr eure ganzen Skins verliert‼️","summary":"The user's phone with the Steam Authenticator was stolen, and despite having the account email and password, they cannot log in because they lack backup codes and no longer use the old phone number. They say Steam Support would not help and told them that without this data nothing was possible.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1td7qpu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a10ea963b7b9c0946af2","publication_date":"2026-05-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-118ad7e004","original_id":"1taz9yx","tier":"B","category":"HACK_THEFT","title":"my problem in cs2","summary":"The user's Steam account was compromised through a fake FACEIT/Discord verification bot; Steam Guard was bypassed, email and phone were changed, and their CS2 inventory was sold with $80 moved via a TF2 item. They recovered the account through Steam Support, but the items and money are gone and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1taz9yx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4a59e5ae061ebebd9171","publication_date":"2026-05-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83c18d9743","original_id":"1rj6mjo","tier":"B","category":"BAN_NO_REASON","title":"needsome help","summary":"The user reports a VAC ban and missing Prime on an account they say once had Prime; Steam Support did not explain the ban or account access and reportedly stated the user never had Prime.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1rj6mjo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d1be11e5fd5178e476d8","publication_date":"2026-03-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d2231f6c2","original_id":"1ql7uba","tier":"B","category":"BAN_NO_REASON","title":"I’m tired boss","summary":"The user was game-banned in CS2 after an accidental high-DPI mouse spin during warmup and says they have been appealing through emails, tickets, tweets, forums, and Reddit. No actual Steam Support/Valve reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1ql7uba/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e08aee83cd559a794a2c","publication_date":"2026-01-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67a908859a","original_id":"httpswwwbleepingcomputercomnewssecuritysteamacco","tier":"B","category":"HACK_THEFT","title":"Steam Accounts Being Stolen Through Elaborate Free Game Scam","summary":"The post describes an elaborate free-game giveaway scam that steals Steam accounts and then uses the compromised accounts to target other players. It does not include any quoted reply or action from Steam Support/Valve.","quote":"","source_url":"https://www.bleepingcomputer.com/news/security/steam-accounts-being-stolen-through-elaborate-free-game-scam/","source_host":"www.bleepingcomputer.com","source_status":"public_url","source_group":"b670c5ea27ef51a5d9e7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a22ba6e602","original_id":"httpscsgonewscomnovostiotmenaobmenavsteam","tier":"B","category":"TRADE_REVERSAL","title":"Отмена обмена в Steam: как вернуть вещи CS2 после кражи","summary":"The post is an article about canceling Steam trades and recovering CS2 items after theft. It does not quote any actual Steam Support/Valve reply.","quote":"","source_url":"https://csgo-news.com/novosti/otmena-obmena-v-steam/","source_host":"csgo-news.com","source_status":"public_url","source_group":"3c58ebcaa4c786858771","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-683695d521","original_id":"httpssteamcommunitycomdiscussionsforum1383992807","tier":"B","category":"HACK_THEFT","title":"HELP SOMEONE HAS HACKED MY ACCOUNT AND DELETING MY STEAM SUPPORT MESSAGES :: Help and Tips","summary":"User reports their Steam account was hacked, they were kicked from a CS:GO match, Prime matchmaking was removed, and they received suspicious messages about third-party sites and rebooting the account. They also claim the hacker is deleting their Steam Support messages, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3839928078015722189/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"777d9bbbeabea5fa0a18","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5408f2e2d","original_id":"httpswwwyoutubecomwatchvhnkkpef3y","tier":"B","category":"RESTORE_REFUSED","title":"What to do if Steam reject your Refund Request","summary":"The post is a general guide about what to do if Steam rejects a refund request and quotes Valve's refund policy. It does not contain an actual Steam Support reply.","quote":"","source_url":"https://www.youtube.com/watch?v=H_NKkP-EF3Y","source_host":"www.youtube.com","source_status":"public_url","source_group":"719afb6937302a3aeef7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-519908a68e","original_id":"httpshelpsteampoweredcomrufaqsview3b6eb32224008d","tier":"B","category":"RESTORE_REFUSED","title":"Принципы восстановления предметов в Steam","summary":"The post states that Steam Support does not restore lost items and mentions that items may pass through multiple accounts before a request is received. It is a general policy statement rather than a quoted support reply.","quote":"","source_url":"https://help.steampowered.com/ru/faqs/view/3B6E-B322-2400-8D24","source_host":"help.steampowered.com","source_status":"public_url","source_group":"aff958529538ce94188c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-e9d20e41f0","original_id":"httpshelpsteampoweredcomrufaqsview0a94f30834a519","tier":"B","category":"RECOVERY_HIJACK","title":"Возврат украденного или взломанного аккаунта Steam","summary":"The post is generic guidance about recovering a stolen or hacked Steam account and directs the user to Steam Support. It does not quote an actual Steam Support reply or describe a specific support outcome.","quote":"","source_url":"https://help.steampowered.com/ru/faqs/view/0A94-F308-34A5-1988","source_host":"help.steampowered.com","source_status":"public_url","source_group":"662b24dd95d6ca56d6b1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-767fea2205","original_id":"1x4blj9","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Steam Support removed my Mobile Authenticator for an ...","summary":"User says Steam Support removed their Mobile Authenticator for an attacker who refused to provide a CD key, then ignored them for 12 days. No Steam Support quote is included.","quote":"","source_url":"https://www.reddit.com/r/SocialEngineering/comments/1x4blj9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6945fa62ce48bbbb4961","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2210d12fea","original_id":"yai777","tier":"B","category":"RESTORE_REFUSED","title":"Я пытался связаться со службой поддержки Steam ...","summary":"User says they tried to contact Steam Support about whether restored pre-2020 items received new IDs or copies of deleted items. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/yai777/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae14c4fa87219bec1dd1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9002959ef2","original_id":"1ix60v","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Не знал, что поддержка Steam такая отстойная. И ...","summary":"The user complains that Steam Support is bad and says most replies look like copied-and-pasted canned responses. No actual Steam Support reply is quoted and no specific ticket outcome is provided.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ix60v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ce8ac2c7fdd7d6bfaf3e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc47ec0927","original_id":"httpssteamcommunitycomdiscussionsforum2637191893","tier":"B","category":"RESTORE_REFUSED","title":"Почему valve не помогают восстановить предметы тем кого взломали и чьи ...","summary":"The user asks why Valve does not help restore items for hacked users whose items were lost. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/371918937275196719/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ee04b069c685b15d78bd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d3e5e3ec9","original_id":"httpssteamcommunitycomdiscussionsforum2631181600","tier":"B","category":"RESTORE_REFUSED","title":"Вопрос: Почему Steam не хочет возвращать предметы? :: Русскоязычный Форум","summary":"The user asks why Steam will not return items to their inventory when they believe all conditions are met. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3118160027746232267/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"94fec93c8f9366f82d06","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-316904b5ed","original_id":"httpssteamcommunitycomsharedfilesfiledetailsid56","tier":"B","category":"RESTORE_REFUSED","title":"Steam Community :: Guide :: Удержание предметов в Steam","summary":"A Steam Community guide states that Steam Support no longer restores items that left an account due to a successful Steam Market sale or trade. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=564237410","source_host":"steamcommunity.com","source_status":"public_url","source_group":"fbbaa5f6a9ed70a46e8a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11e940e699","original_id":"httpssteamcommunitycomdiscussionsforum7313504535","tier":"B","category":"RESTORE_REFUSED","title":"my account got stolen and all of my skins are gone :: Steam Community","summary":"The user reports their Steam account was stolen and all skins are gone. The post references Steam Support policy saying items that have left an account are not restored, but it does not quote an actual ticket reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/3135045355781053988/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ebbf629f269d6cc33ca9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c1331d4ec","original_id":"httpssteamcommunitycomdiscussionsforum1135513549","tier":"B","category":"HACK_THEFT","title":"Account/items stolen, mobile authenticator bypassed and email changed without consent, help on where to contact steam? :: Help and Tips","summary":"The user reports that their account/items were stolen, their mobile authenticator was bypassed, and their email was changed without consent. They are asking where to contact Steam, and no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/135513549092697944/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6995a74b16e57de26530","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c578ed610","original_id":"httpssteamcommunitycomdiscussionsforum0252703086","tier":"B","category":"RESTORE_REFUSED","title":"Scam, lost inventory :: Steam Discussions","summary":"User lost inventory to a scam. The post cites Steam's Item Restoration Policy stating Steam Support does not restore items that have left accounts.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/2527030866859880231/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4516f88fa6c307be0bff","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3f7e0b17b","original_id":"httpssteamcommunitycomdiscussionsforum1436237264","tier":"B","category":"HACK_THEFT","title":"Account hacked and sent gifts :: Help and Tips","summary":"The user's account was hijacked and used to send gifts/purchases. They cite Steam's item restoration policy saying items that left accounts are not restored and ask whether their hijack case is an exception; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4362372646222595552/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ce271e627d3bd3add52","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3072ed90db","original_id":"httpssteamcommunitycomdiscussionsforum1170054169","tier":"B","category":"RESTORE_REFUSED","title":"Can i get my item back? After i got scammed? :: Help and Tips","summary":"The user asks whether they can get an item back after being scammed. The post only quotes a Steam Item Restoration Policy stating Steam Support does not restore items that have left accounts; no direct Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1700541698687352030/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3edd6921d62ad14c1718","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62dcdc82f6","original_id":"httpssteamcommunitycomdiscussionsforum1135509472","tier":"B","category":"RESTORE_REFUSED","title":"My account was hacked and i lost ALL my skins ! HELP ME :: Help and Tips","summary":"The user says their account was hacked and all skins were lost. A quoted forum post states that Steam Support does not restore items that have left the account for any reason and that users must secure their accounts.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/135509472114300450/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9d8cd40beea7572b6ba2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a92925bf42","original_id":"1hp7kpw","tier":"B","category":"HACK_THEFT","title":"I was scammed","summary":"The user was targeted by a scammer who claimed their Steam account was at risk of being banned and directed them to a fake Steam Support contact on Discord. After the user paid $20 to unban the account, the scammer disappeared and changed the account's Gmail and password; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hp7kpw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"52a5a0a03d52f2eb8b04","publication_date":"2024-12-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f764f06581","original_id":"1ho9t0e","tier":"B","category":"HACK_THEFT","title":"HELP MY ACC WAS SCAMMED","summary":"The user was tricked by a scammer impersonating Steam into giving account access, and the scammer changed the email/password and demands a $100 gift card. The user has not received a quoted Steam Support reply and is trying to recover the account.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ho9t0e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ffb7989ede35c85ba948","publication_date":"2024-12-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a832c302e8","original_id":"1hlnw9m","tier":"B","category":"HACK_THEFT","title":"My friend got \"accidentally reported\" on steam","summary":"The user's friend was targeted by an 'accidentally reported' Steam scam; a fake Steam Support contact threatened a ban unless the friend sent a $20 Steam code, and the friend sent it anyway. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1hlnw9m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e12a67e7e313d4165089","publication_date":"2024-12-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f47749f9e6","original_id":"1gzu0ay","tier":"B","category":"HACK_THEFT","title":"Discord false report scam?","summary":"The user was contacted on Discord by someone claiming the user's Steam account was mass-reported and directing them to a fake Steam Support account. The user believes it is an attempt to steal their Steam account; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gzu0ay/","source_host":"www.reddit.com","source_status":"public_url","source_group":"63798f30c2d4dbfbbd13","publication_date":"2024-11-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d283b368c7","original_id":"1gv263e","tier":"B","category":"HACK_THEFT","title":"CS2 SCAM","summary":"The user was scammed in CS2 after their account was compromised, and valuable skins were sent to the scammer. They contacted Steam Support, which reportedly said it could not help, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gv263e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7840e13b30569c71c4ca","publication_date":"2024-11-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a98c11632","original_id":"1gry460","tier":"B","category":"RECOVERY_HIJACK","title":"Got scammed and lost access to my account","summary":"The user fell for a false report scam, logged out of all devices, and lost access to their Steam account. They say Steam Support responded that their payment card info was wrong, but they believe the card was correct, and they are now waiting after sending more info.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gry460/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d1c97636c951e89e2ff","publication_date":"2024-11-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e6e7ba4fc","original_id":"1gozz4o","tier":"B","category":"HACK_THEFT","title":"I am getting scammed over discord","summary":"A Discord scammer impersonated Steam Support and tried to get the user to log out of their Steam account after obtaining their username. The user changed their password and asks whether it is safe; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gozz4o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b7c54b1ada3047f7197","publication_date":"2024-11-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0e3a1cc59","original_id":"1gkljls","tier":"B","category":"HACK_THEFT","title":"I fell for the Discord scam","summary":"The user fell for a Discord scam, provided their email, username, and phone number to a scammer, and then had their Steam account email and password changed. They contacted Steam Support once and are waiting for a response, with no Steam Support reply quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1gkljls/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb0b23e21c6a8c20548c","publication_date":"2024-11-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-89289e2553","original_id":"1g4w3oz","tier":"B","category":"HACK_THEFT","title":"New Scam","summary":"User describes a scam where someone impersonating Steam Support claimed a traded MP7-Mischief was stolen, displayed a fake VAC ban alert, and told them to move all skins to another account. No actual Steam Support reply is quoted; the user reset passwords and Steam Guard.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1g4w3oz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f68ec72aceca8c70b221","publication_date":"2024-10-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfca8608a1","original_id":"1g3s4ug","tier":"B","category":"HACK_THEFT","title":"Scam attempt \"Steam community manager\"","summary":"The user was targeted by a fake 'Steam community manager' scam; their Steam Guard was compromised with an unauthorized Moscow device approval, and they noticed missing Steam items. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1g3s4ug/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94d332bca4736632793c","publication_date":"2024-10-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69d647fcfd","original_id":"1fanaaq","tier":"B","category":"HACK_THEFT","title":"Is this mattie person a scam?","summary":"User was told they owed for a purchase and was directed to a fake 'admin' named mattie support 20, who demanded they log out, provide a phone number, and send $100 to restore the account. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1fanaaq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9db46cfcf4f3a52b7b46","publication_date":"2024-09-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e91b9b1f5c","original_id":"1erm1ko","tier":"B","category":"HACK_THEFT","title":"Account stolen","summary":"The user was contacted by a scammer posing as Steam/Valve support, approved a Steam Mobile confirmation, and was then locked out of their account. They contacted Steam Support about the lost account and mobile authenticator but are still waiting, with no Steam Support reply quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1erm1ko/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d20c93868680e2d18164","publication_date":"2024-08-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa5710fb2a","original_id":"1erm10k","tier":"B","category":"HACK_THEFT","title":"Account stolen","summary":"The user was tricked by someone impersonating Steam Support, approved a Steam Mobile confirmation, and lost access to their account. They contacted Steam Support about losing the account and mobile authenticator and are waiting for a response.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1erm10k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"390baab6e48a994d8e45","publication_date":"2024-08-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6efaf95028","original_id":"1erm0xt","tier":"B","category":"HACK_THEFT","title":"Account stolen","summary":"The user was scammed by someone impersonating Steam support, contacted a fake appeal email and fake \"Scott Dalton,\" then approved a Steam mobile confirmation and lost access to their account. They have contacted Steam Support and are waiting for a response; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1erm0xt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"87d841face2db6ca9316","publication_date":"2024-08-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29c296ccf4","original_id":"1eb6uki","tier":"B","category":"HACK_THEFT","title":"I just got scammed","summary":"The user was socially engineered on Discord by someone impersonating Steam Support, logged out of Steam, and then lost access after the scammer changed the account email. They contacted Steam Support but had not received a response after 15 minutes.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1eb6uki/","source_host":"www.reddit.com","source_status":"public_url","source_group":"731c5c6e67e9aaecdb91","publication_date":"2024-07-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4a604e5ad","original_id":"1e6mdvu","tier":"B","category":"HACK_THEFT","title":"My Steam account got hacked","summary":"The user says their Steam account was hacked after logging into a phishing site, with the thief buying an item for over 300 euros and impersonating Valve support to scam remaining items. They submitted a Steam Support ticket but had not received an answer.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1e6mdvu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aca15f4faa12a1f944a9","publication_date":"2024-07-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-982cac8f7d","original_id":"1e5vkhp","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Is this a scam?","summary":"The user fell for a fake Valve livestream QR login and was then pressured by a Steam impersonator to trade skins to their own second account and buy a 200€ skin. They contacted Steam Support, but the ticket was closed immediately with no quoted reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1e5vkhp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4e871ebab891c3d34c0","publication_date":"2024-07-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49c8666707","original_id":"1e5o0si","tier":"B","category":"HACK_THEFT","title":"Possible steam support scam?","summary":"The user describes a possible Steam support scam: a Discord user showed pictures of purchases the user did not make, claimed to have mass-reported them, and directed them to a semi-legit-looking fake Steam Support email. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1e5o0si/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21bcad3da6a9b5f89ec5","publication_date":"2024-07-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2df36a183","original_id":"1dzjr4k","tier":"B","category":"HACK_THEFT","title":"GOT SCAMMED","summary":"The user was scammed by someone impersonating Valve staff, lost money, and had their Steam and Discord account credentials/email changed. They contacted Steam Support but had not received a response yet.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1dzjr4k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c345e7b8cb3cddf7557a","publication_date":"2024-07-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a22ee40265","original_id":"1dxhqql","tier":"B","category":"API_KEY_THEFT","title":"Steam Authenticator Change Phishing","summary":"The user fell for a revamped Steam OpenID phishing scam and was prompted to change their Steam Guard mobile authenticator; Steam sent an automated email/SMS notification about removing or replacing the authenticator. They ask how the attacker triggered this and why no trade/market hold was applied.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1dxhqql/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bd61ba7af4b66e1b9d6f","publication_date":"2024-07-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c15f05afae","original_id":"1dvdbfk","tier":"B","category":"HACK_THEFT","title":"Not sure how I was scammed.","summary":"User was phished via a fake Steam QR login and SMS code, allowing an attacker to change their mobile authenticator. After the user re-secured the account, the attacker later sent a trade offer and took their CS inventory worth 2.5k without notifications; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1dvdbfk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5c9c0e3ae764b3b70cc3","publication_date":"2024-07-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05e570b055","original_id":"1dca05f","tier":"B","category":"HACK_THEFT","title":"New stream scam? 2 parts?","summary":"The user describes a friend who was targeted by scammers impersonating Steam Support; the scammers accessed his account, made it appear VAC-banned, and tricked him into trading away all his skins. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1dca05f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f5f719aa8ae8e4e34d48","publication_date":"2024-06-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c92432adc9","original_id":"1ptwmsf","tier":"B","category":"HACK_THEFT","title":"Possible scam?","summary":"User was tricked into changing their Steam Guard phone number during a fake Faceit verification, allowing a scammer to take over the account. They contacted Steam Support multiple times, but each case was apparently closed/auto-confirmed after a few minutes.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ptwmsf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"109327a7a4d3a9483426","publication_date":"2025-12-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-628e634878","original_id":"1p0kiht","tier":"B","category":"HACK_THEFT","title":"I have been scammed and I am out of options pleas help.","summary":"The user was scammed by someone claiming to help appeal a fake Steam ban, then lost access to their account and found it suspended. They say Steam Support is not responding at all.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1p0kiht/","source_host":"www.reddit.com","source_status":"public_url","source_group":"223aad123cade8dff1d7","publication_date":"2025-11-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-340b363505","original_id":"1ooxi2v","tier":"B","category":"HACK_THEFT","title":"Scammer pretending to be Steam support agent","summary":"The user describes a scammer impersonating a Steam support agent named Nathaniel Blue who claimed the account had suspicious illegal purchases and asked for money to level up the account for security. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ooxi2v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"136ca3c509dddd069170","publication_date":"2025-11-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0bc3ae2e4","original_id":"1oovzj4","tier":"B","category":"API_KEY_THEFT","title":"URGENT!!! did i already lose my account","summary":"User was contacted by someone claiming their account was being spoofed and feared a scam/account compromise; they contacted Steam Support, but the post does not include any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1oovzj4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ed59d54e419abb786ee1","publication_date":"2025-11-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-922357a1b2","original_id":"1nyqaro","tier":"B","category":"HACK_THEFT","title":"I know this may sound stupid but i need help","summary":"The user was contacted by a fake 'Steam Support' person on Discord who threatened to delete their account and demanded a Steam wallet purchase to recover it. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1nyqaro/","source_host":"www.reddit.com","source_status":"public_url","source_group":"03bc0303a12f003a529d","publication_date":"2025-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3738ef3ecf","original_id":"1nn224q","tier":"B","category":"HACK_THEFT","title":"my account is stolen do i need to do anything other than contacting steam support?","summary":"The user was socially engineered into giving account access/code to scammers impersonating Steam Support; the scammers removed the user's email and phone and took over the account, then demanded $25 for tax/unbanning. The user contacted Steam Support with screenshots and details but did not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1nn224q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0532376f5df29362acae","publication_date":"2025-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5dbd6b107","original_id":"1nm7ru1","tier":"B","category":"HACK_THEFT","title":"Hey so am pretty sure someone hacked my account","summary":"The user believes their Steam account was hacked after a TF2 user directed them to a fake Steam Support Discord, where they were asked for a trade link and gift cards. Their password and email were changed, and no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1nm7ru1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a4e3cdb1af9bad34644a","publication_date":"2025-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea3a14d1c2","original_id":"1mom7h2","tier":"B","category":"HACK_THEFT","title":"I think my account has been stolen, NEED HELP!","summary":"The user was targeted by a Discord scammer impersonating Steam Support, who convinced them with account photos and phone codes before asking for a gift card. The user realized it was a scam but can no longer log into their account; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1mom7h2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"428c13a9c19d1201c998","publication_date":"2025-08-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c70678fd6","original_id":"1mf8u09","tier":"B","category":"HACK_THEFT","title":"I got scammed out of my steam acc","summary":"The user was tricked via a Discord DM into entering their Steam username and password on a phishing link, and their account was stolen and altered so they could no longer log in. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1mf8u09/","source_host":"www.reddit.com","source_status":"public_url","source_group":"23a8973ed7bd6e536c37","publication_date":"2025-08-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e898daa0e1","original_id":"1mbpdub","tier":"B","category":"HACK_THEFT","title":"scam pidongski","summary":"The user believes another Steam user is trying to scam them by claiming a false report/investigation over a CS knife purchase and asking for help clearing it up. The user contacted Steam Support but received no email, and the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1mbpdub/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4cc6cacfa8af9afd5cb","publication_date":"2025-07-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfbe0daa85","original_id":"1m0t1y8","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Got impersonated and scammed out of my entire CS inventory — support keeps closing my tickets","summary":"The user was impersonated and socially engineered into trading away their CS inventory after scammers warned their account would be banned. They say Steam Support keeps closing their tickets, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1m0t1y8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2804bbb6a1ea3fb5f439","publication_date":"2025-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96aad5dc4c","original_id":"1ll1jfs","tier":"B","category":"HACK_THEFT","title":"Someone is trying to steal my steam account. But I am not sure.","summary":"A Discord user claimed to have accidentally reported the poster and told them to contact Steam Support on Discord. The poster suspects a scam; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ll1jfs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c7bd4ca0662021373c1","publication_date":"2025-06-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83e02327b2","original_id":"1l51s29","tier":"B","category":"HACK_THEFT","title":"Purchase history scam","summary":"A Discord user claimed the poster bought a CS2 item and asked for a Steam purchase history screenshot; the poster sent a cropped screenshot, then grew suspicious and asked whether the information could be abused and how to proceed. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1l51s29/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa9d33b789b9584d114b","publication_date":"2025-06-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61a642200e","original_id":"1l1jyoi","tier":"B","category":"HACK_THEFT","title":"i almost lost my steam acc","summary":"The user's Steam account was compromised, with a connected browser in Moscow and an impersonator claiming to be Steam staff trying to get them to move items and sending a trade offer for their knife. The post does not include any actual reply from Steam Support; it mainly quotes what the user wrote to support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1l1jyoi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b9f647645154d8e571b7","publication_date":"2025-06-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-331dac2287","original_id":"1kyh9xx","tier":"B","category":"HACK_THEFT","title":"Matthew Rhoten Scam","summary":"A scammer impersonating Steam Support contacted the user, claimed the account had violations, and tricked them into removing their phone number, logging out, and sending a recovery link; the account was then taken over and the scammer demanded payment. The user later contacted Steam Support with evidence, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1kyh9xx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c783ff124faf186a3acf","publication_date":"2025-05-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e682c80a5","original_id":"1klx4su","tier":"B","category":"HACK_THEFT","title":"I Got all my funds and points stolen. How to add steam guard to all purchases (including skins)?","summary":"The user was hacked, their Steam wallet funds were spent on an overpriced Dota 2 item, and their Steam points were awarded away to an empty account. Steam Support refunded the points but did not refund the wallet funds, with the user paraphrasing that purchases are final.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1klx4su/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e37aaa0eabdcaf2d24cd","publication_date":"2025-05-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4360ba9163","original_id":"1jw068f","tier":"B","category":"HACK_THEFT","title":"My Account got hacked and banned","summary":"The user was tricked by a scammer impersonating Steam Support into depositing money, then their account was accessed and banned, and they cannot reset the password or recover funds. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1jw068f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"21bd662e93ecc64dfbfd","publication_date":"2025-04-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e6df913e5","original_id":"1jtzsxc","tier":"B","category":"HACK_THEFT","title":"Urgent Help Needed – My Steam Account Has Been Hacked, Please Help!","summary":"The user was scammed by someone on Discord impersonating Steam support, paid 100 Euros, and lost access to their Steam account. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1jtzsxc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c5ad7b31fc73423ab3a1","publication_date":"2025-04-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67215a4a12","original_id":"1jru7ev","tier":"B","category":"HACK_THEFT","title":"Friend account hacked question about support","summary":"The user says a friend gave them a Steam account months ago, they changed details and added Steam Guard, but it was later hacked. They contacted Steam Support using the oldest email and mentioned it was the friend's account, and they are worried because there has been no reply after 5 hours.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1jru7ev/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa6ab1d29b35bdb2c013","publication_date":"2025-04-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c35614953","original_id":"1jiun3b","tier":"B","category":"HACK_THEFT","title":"got my account stolen with seemingly no way to get it back.","summary":"The user was socially engineered by a fake Steam friend and fake agent, shared links, and got phished; the attacker changed the password, email, and removed the phone number. The user submitted tickets but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1jiun3b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c4b89bb0a03d4920f53","publication_date":"2025-03-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3406a08e19","original_id":"1i077up","tier":"B","category":"HACK_THEFT","title":"attempt scammed today","summary":"The user reports an attempted Steam scam in which someone accessed their game/account, impersonated Steam Support/Valve, and tried to trick them into trading items that could be intercepted. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1i077up/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e169e9eb44211d34ae89","publication_date":"2025-01-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2fb26fcc6d","original_id":"t3c2n6","tier":"B","category":"HACK_THEFT","title":"I was scammed with a “I accidentally reported your account” scam and I can’t get it back","summary":"The user was tricked by a Discord scam into revealing purchase details and logging out, after which the attacker changed the account email and password and locked them out. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/t3c2n6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d8f87e053e2c002f4fa0","publication_date":"2022-02-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c644b4def","original_id":"1exca4t","tier":"B","category":"HACK_THEFT","title":"So, I got scammed. Help","summary":"The user accepted a friend request, clicked a fake $50 gift card link, and then lost access to their Steam account after the password, name, and email were changed. They submitted a Steam Support help request but did not quote any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1exca4t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7add450bb15ab8bc43b7","publication_date":"2024-08-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25ea21c987","original_id":"1nid9jp","tier":"B","category":"HACK_THEFT","title":"STEAM Scam Gift Cards","summary":"The user reports that their Steam account was compromised despite mobile QR 2FA and that scammers impersonating Steam Support extorted $2400 in gift cards. Steam reportedly denied responsibility and referred them to ENEBA/Kinguin; the post quotes a DMarket/Kinguin seller reply, not Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1nid9jp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"558882e2de85f483007b","publication_date":"2025-09-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5e863090d","original_id":"1mfxhb3","tier":"B","category":"API_KEY_THEFT","title":"My buddy got API scammed for his CS2 items, and is now a child in a family account.","summary":"A user's friend was tricked by a fake Valve employee into accepting family child status, then had his CS2 inventory stolen via an API scam and cannot recall the trade. He filed an account recovery request, but the post does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1mfxhb3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8dd30092eb624555fdaf","publication_date":"2025-08-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf98239986","original_id":"1i2a4vq","tier":"B","category":"API_KEY_THEFT","title":"I don't understand how that scam worked","summary":"The user was scammed through a fake Faceit verification that told them to trade their CS2 inventory to a friend, but the items ended up going to a different account. The post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1i2a4vq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92f927ba12b41b6f3e9c","publication_date":"2025-01-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-afeed989d5","original_id":"1s4njrj","tier":"B","category":"RESTORE_REFUSED","title":"i lost steam wallet money","summary":"The user reports losing Steam wallet money after their PC was compromised and contacted Steam Support within 12 hours. They say Support denied a refund because market transactions cannot be refunded.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1s4njrj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bba43a7130b366c99e38","publication_date":"2026-03-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-066a1fd2af","original_id":"3fe7dg","tier":"B","category":"BAN_NO_REASON","title":"Trade banned for no reason :(","summary":"The user reports receiving a Steam Community trade ban without explanation and writes an appeal asking Steam Support to review their trade history. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/3fe7dg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a15eb00b61d5dcc83d1","publication_date":"2015-08-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e1ada4193","original_id":"2ul5ng","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support No Response in 18 Days","summary":"The user locked their Steam account after suspecting someone was trying to access it, then submitted a support ticket with proof of ownership on January 15. They report receiving no response from Steam Support after 18 days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/2ul5ng/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c6d1d5305b275eaba12","publication_date":"2015-02-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-129d21a911","original_id":"i6rh2r","tier":"B","category":"HACK_THEFT","title":"STEAM ACCOUNT STOLEN AND IS NOW USED AS BAIT","summary":"The user clicked a phishing link and their Steam account was stolen; the hackers changed the email/password and removed the authenticator, then used the account to phish friends. No Steam Support reply is quoted; the user says they cannot recover via the support site and tried emailing.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/i6rh2r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6179b29fdc5b7ebb6a59","publication_date":"2020-08-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2cf3cf44b","original_id":"gdirx7","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"need help community ban","summary":"The user reports a Steam community/market ban for being associated with theft of another Steam user and says they submitted many Steam Support tickets but received no response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/gdirx7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b7cd5f56a256d801646","publication_date":"2020-05-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61b1adb265","original_id":"1mmpt5u","tier":"B","category":"BAN_NO_REASON","title":"Is it possible to sue Steam/Valve?","summary":"The user bought games that did not run, was refused a refund after more than two weeks, then disputed the charges with their bank; Steam subsequently banned the account until 2038 and said the disputes must be reversed to regain access. Steam also refused the user's offer to recharge the disputed amount.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1mmpt5u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"66eca706cb1cd4db7f76","publication_date":"2025-08-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2785cb772","original_id":"1ljj8t2","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam locked my Binding of Isaac to the co-op beta — can’t access the public version (v1.7.9), support keeps closing my tickets","summary":"The user owns The Binding of Isaac: Rebirth but is stuck on the co-op beta build and cannot access the public depot despite reinstalling and clearing cache. Steam Support closed their tickets multiple times, said the depot doesn’t exist, and told them to contact the developer.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ljj8t2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fee7cea84e78032f40b0","publication_date":"2025-06-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a12664fae0","original_id":"1lge81e","tier":"B","category":"HACK_THEFT","title":"How do I contact steam directly? (Email, phone, chat)","summary":"The user's Steam account was compromised: the password, email, and authenticator were changed by someone in Frankfurt, and the account was then locked. They emailed Valve but only received an automated response directing them to the website, with no quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1lge81e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a8406a6ba3340ee213ce","publication_date":"2025-06-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c43018af4","original_id":"1lg42z3","tier":"B","category":"BAN_NO_REASON","title":"Got my CS2 account permanently locked because of a phone number — clean account, no cheats. Can someone help me understand this?","summary":"The user's main CS2 account was VAC banned because a phone number was previously shared with another account that was later VAC banned for cheating. Steam Support replied with the default response that VAC bans cannot be removed and gave no human review.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1lg42z3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4bcd6cd65057a3834ea7","publication_date":"2025-06-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57f8aec433","original_id":"1leuhm6","tier":"B","category":"HACK_THEFT","title":"Account breach?","summary":"The user's friend received fake Steam Support messages, then their account was taken over: Steam restarted, the profile picture changed, friends were blocked, and no Steam Guard mobile auth prompt appeared. They changed passwords and contacted Steam Support, which replied, \"this email is no longer monitored.\"","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1leuhm6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0569ff12f31013bff545","publication_date":"2025-06-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-931d5e81e0","original_id":"1l5tn20","tier":"B","category":"BAN_NO_REASON","title":"Community ban","summary":"The user was community-banned for “Suspected Malicious Content” after mentioning CSFloat in a discussion. They submitted a Steam Support ticket asking for review, but the post does not include any actual quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l5tn20/","source_host":"www.reddit.com","source_status":"public_url","source_group":"437db9e533b89dc39aa0","publication_date":"2025-06-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f4b9edbc0","original_id":"1kyahw7","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"So, why is steam guard still like this?","summary":"The user had Steam Support remove an old phone authenticator, but then could not add their current phone because codes were sent to email instead and they hit a too-many-attempts lockout. The post is a complaint about Steam Guard/2FA implementation rather than a direct support quote.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kyahw7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"88c3448fce328481ca3f","publication_date":"2025-05-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-525169fa84","original_id":"1k5i7j9","tier":"B","category":"HACK_THEFT","title":"Have I lost my account forever?","summary":"The user says they were scammed and lost their Steam account on April 5. They contacted Steam Support and received an auto-generated Valve email saying further action is required, and they ask whether the account is lost forever.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1k5i7j9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c685e04c811c8583c4b","publication_date":"2025-04-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce183757d9","original_id":"1jr9dyu","tier":"B","category":"HACK_THEFT","title":"Help! I Was Scammed on Steam","summary":"The user was tricked by a fake Steam Support impersonator into adding $300 and sending CS skins to a supposed trusted friend for verification; the scammer redirected the trade and spent the funds. The post contains no actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jr9dyu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3bcd6951cf06a4ce424","publication_date":"2025-04-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e571a5299d","original_id":"1jlhkq1","tier":"B","category":"HACK_THEFT","title":"Cannot change my name or profile description after being scammed","summary":"The user was scammed by a fake Valve employee, had their account compromised, and lost inventory after trading it to a supposed trusted account. They secured the account and reported the scammer, but still cannot change their profile name or description and plan to contact Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jlhkq1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1220ebfc8e7b3a7632e8","publication_date":"2025-03-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26a3a656fb","original_id":"1iy9i4v","tier":"B","category":"BAN_NO_REASON","title":"my steam account got banned bc i was mass reported by accident","summary":"User says they were mass-reported after a scam message and were directed by an alleged Steam Support contact to a Discord impersonator who demanded 15% of their account value; after refusing, their account was banned. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1iy9i4v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"661a3470e59b6dcd516d","publication_date":"2025-02-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7c56aac42","original_id":"1ioptn6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support not supporting","summary":"The user received a community ban while inactive and contacted Steam Support twice. Both help requests were closed without any reply, so the user is asking how to resolve the ban.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ioptn6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"20ceb5c78d3a711476b0","publication_date":"2025-02-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1440061dc2","original_id":"1i6xajj","tier":"B","category":"HACK_THEFT","title":"Items being sold on the market but I haven't done anything","summary":"The user discovered unauthorized Steam Market transactions where their items were sold and unknown items were bought, but they could not reach a suitable Steam Support option and changed their password. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1i6xajj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"310423b950d572c89f04","publication_date":"2025-01-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-346a0d179b","original_id":"1ho96h2","tier":"B","category":"HACK_THEFT","title":"HELP MY ACC WAS SCAMMED","summary":"The user was tricked by a fake Steam DM into giving account details; the scammer changed the email/password and locked them out, then demanded a $100 G2A gift card. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ho96h2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f484477cbeac5f7ad950","publication_date":"2024-12-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8e4a6427a","original_id":"1gz083m","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support doesnt give me my stolen account.","summary":"The user has spent two years trying to recover a stolen Steam account, but Steam Support reportedly said there is no evidence they own it and the account remains locked.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gz083m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"199d3c09ef43a0180b49","publication_date":"2024-11-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86607dbbbd","original_id":"1gh8yvr","tier":"B","category":"RESTORE_REFUSED","title":"Account Compromised.","summary":"The user's email tied to Steam was compromised and an unauthorized person used their Steam wallet to purchase a gift. Steam Support reportedly refused the refund because the purchase was a gift; the post describes this but does not quote the reply verbatim.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gh8yvr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c8a0decfef657460028e","publication_date":"2024-11-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5c80e975f","original_id":"1gga7vx","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam refund","summary":"The user says Steam told them a game was already refunded and the funds should be available, but they do not see the funds and the ticket was closed. They are asking how to open a new support ticket with a relevant title.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gga7vx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"db8dbff6dee561647049","publication_date":"2024-10-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95a96e7d5a","original_id":"1flf2eg","tier":"B","category":"RECOVERY_HIJACK","title":"i got my account stolen and i cant get it back","summary":"The user's Steam account was stolen and the email changed; they provided original email and PayPal purchase proof but cannot recover it because Steam Support requires use of the original email, whose provider no longer exists. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1flf2eg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"49129132ddef1127c001","publication_date":"2024-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9627806ce","original_id":"1fdh5v2","tier":"B","category":"RESTORE_REFUSED","title":"Steam Inventory (CS2 Skins) worth a lot got stolen","summary":"The user's CS2 skins were stolen through an unauthorized trade after their Steam Guard was apparently changed to the attacker's phone. Steam Support reportedly said they would not recover the skins, but the post does not quote an actual support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fdh5v2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d6ec5dc655a5bdd423a6","publication_date":"2024-09-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba9ed86bbc","original_id":"1fbjdfs","tier":"B","category":"HACK_THEFT","title":"Account Stolen, email changed, password changed, and all sign in removed. The account was also locked.","summary":"The user's friend had his Steam account stolen after giving a scammer a Steam Guard code; the attacker changed the email, phone number, password, removed Steam Guard, and locked the account. They tried contacting Steam Support but say the support email was down, and they ask how to reach a real Steam Support employee or recover the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fbjdfs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7e88af2a8b5dd1c2f0de","publication_date":"2024-09-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-addd23e771","original_id":"1f4hxwx","tier":"B","category":"HACK_THEFT","title":"Steam Support won't return my item","summary":"The user was contacted by someone impersonating Steam Support, who took their items after claiming it was due to a \"trade scam.\" After waiting 8 days, the items were not returned and their support tickets were being closed without resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f4hxwx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cdd098aefd53213bf891","publication_date":"2024-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d6d5710a0","original_id":"1ecdmwq","tier":"B","category":"BAN_NO_REASON","title":"I got community banned help","summary":"User received a Steam community ban for 'posting or upvoting suspicious content on steam' after commenting about a CSFloat item and says they submitted a support ticket. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ecdmwq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58b68b5dbe32a5cb0288","publication_date":"2024-07-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c1e15c0817","original_id":"1d6qmu4","tier":"B","category":"HACK_THEFT","title":"Steam account got stolen.","summary":"The user was socially engineered on Discord by a scammer impersonating Steam Support, gave away their Steam account, and the scammer changed the email, password, and passkey. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1d6qmu4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c4662bfb75478ada2cae","publication_date":"2024-06-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-030bc9450e","original_id":"1vsnpyh","tier":"B","category":"HACK_THEFT","title":"Steam support wanted to sell my knife and they don't give it back is it normal","summary":"User reports an attempted account theft and says Steam Support/Alex had them approve selling their CS2 knife, promising resolution after 48 hours. After 63 hours nothing changed, a 16-cent TF2 item was bought with the funds, and support did not respond.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vsnpyh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0641ad847ada4e04c239","publication_date":"2026-08-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2feb03bfba","original_id":"1vdywv8","tier":"B","category":"HACK_THEFT","title":"How long does it take for Steam support to respond?","summary":"The user's Steam account was compromised after they accepted a suspicious $50 gift card from a hacked friend, and they submitted a Steam Support request. They ask how long Steam Support will take to respond; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vdywv8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0092c02d776c5c0eaae4","publication_date":"2026-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ec8fe40ae","original_id":"1vawiz8","tier":"B","category":"HACK_THEFT","title":"I've lost my steam guard. What should I do since I already sent the whole story to steam guard","summary":"The user lost access to Steam Guard after being logged out of the Steam mobile app and noticed a suspicious login from far away. They contacted Steam Support, who reportedly said they would fix it soon, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vawiz8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2e3178b1bd1f536715a1","publication_date":"2026-07-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dee6e9a3db","original_id":"1v8weo4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Has anyone ever had Steam reconsider a permanent fraudulent payment lock after resolving the issue with the card owner?","summary":"The user's Steam account was locked for fraudulent payment method use. They contacted Steam Support, but the post does not include a verbatim support reply; they say the ticket was closed and the lock would not be removed.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1v8weo4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c85d40b838dfc4be2865","publication_date":"2026-07-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-818b5c2725","original_id":"1v3xtm7","tier":"B","category":"HACK_THEFT","title":"Scam? Real manager?","summary":"User was contacted by a fake Steam Support account claiming a scam report and asking them to verify ownership by trading a CS:GO glove case; after refusing, the user was logged out and saw friends blocked, Fall Guys refunded, and Rocket League missing. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1v3xtm7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a83d1dddc29f284b7ee3","publication_date":"2026-07-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9368d2d263","original_id":"1v22mo7","tier":"B","category":"HACK_THEFT","title":"To the people that have been reported on steam before and tried to report it","summary":"A scammer impersonating Steam Support contacted the user about a fake Rust item payment issue, directed them to Discord, and then took over the account and provided a new password. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1v22mo7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9d1a6dffe18567b9131","publication_date":"2026-07-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28df352549","original_id":"1v07yg7","tier":"B","category":"HACK_THEFT","title":"some account sent a link to this guy with my account name and pfp","summary":"User was contacted by someone claiming the user's account sent a suspicious link; the other person says their account got locked and that Steam Support told them the user's account would be deleted. The user is unsure whether this is a scam, and no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1v07yg7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bbe24a4b1ec7259518c9","publication_date":"2026-07-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7d91421cf","original_id":"1uxdsm7","tier":"B","category":"RESTORE_REFUSED","title":"AITA for getting upset with Steam Support after they refused to preserve a gift for my friend who is at basic training for the military?","summary":"The user bought a $5 PAYDAY 2 gift for a friend who was away at military basic training; Steam Support refused to extend the 30-day acceptance window or manually add the game, and the ticket was closed. The post describes the refusal but does not provide a verbatim quote from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uxdsm7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6b33d7a00c7109e750c","publication_date":"2026-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f20877cc0f","original_id":"1uqdmm9","tier":"B","category":"RECOVERY_HIJACK","title":"why does steam need my original email?","summary":"The user contacted Steam Support about recovering their account, and Support reportedly said the original email was needed. The user knows the email but no longer has access because it was their father's address, and they ask whether Steam will send a message there or only use it for verification.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uqdmm9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0670379a3e25295326ea","publication_date":"2026-07-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2af734d53","original_id":"1uos5vy","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Biggest F you I've ever received from Steam.","summary":"The user says Steam approved a game refund, but the money never arrived. They describe Steam Support as claiming they did not have the money and then closing the ticket without resolving it.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uos5vy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92db6b032ae446cfaf0c","publication_date":"2026-07-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f216a20901","original_id":"1uitafq","tier":"B","category":"RECOVERY_HIJACK","title":"My girlfriend forgot the password and email to her account and steam support is being no help. How can I recover it?","summary":"User's girlfriend forgot her account password and email and has no linked phone number. Steam Support reportedly said they could not do anything and would not accept other emails or a gift receipt as verification, but no direct support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uitafq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"425d04f5efe5bfdd5d8c","publication_date":"2026-06-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f71552e385","original_id":"1ua5nbm","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"steam support isn’t helping/hit a wall trying to find password","summary":"User cannot recover their Steam password because self-recovery is unavailable and the contact-support flow errors out; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ua5nbm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06c7e7bf9b5fbca4aa6f","publication_date":"2026-06-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd57ea0096","original_id":"1u7ga3n","tier":"B","category":"HACK_THEFT","title":"Steam support made me sell all my cs2 skins during account de-hacking","summary":"The user's Steam account was hacked, and during account recovery Steam Support reportedly asked them to accept market sale requests for expensive CS2 skins while promising the items would be returned. The skins sold at low prices, leaving the user with about $1500 in Steam wallet funds and a large loss.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1u7ga3n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ece1161abdd5d5448301","publication_date":"2026-06-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c92176deb","original_id":"178lfyy","tier":"B","category":"RECOVERY_HIJACK","title":"Possible return the sold account to original owner?","summary":"The user asks whether a sold Steam account can be returned to its original creator and claims Steam Support said it would be returned and the seller banned, but no verbatim Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/178lfyy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2bedb6a7cbe591dcd68e","publication_date":"2023-10-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e4122ce72","original_id":"14mf3pr","tier":"B","category":"BAN_NO_REASON","title":"Steam trade banned me 10 years ago without any reason nor proof","summary":"The user was trade-banned 10 years ago and claims Steam never provided proof or a real reason. Steam Support said the account was reported by community members and trade permissions were permanently suspended, and stated further tickets on the matter would be ignored.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14mf3pr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"972a552c76fec3c37239","publication_date":"2023-06-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-009fa0b7e1","original_id":"1hhnr12","tier":"B","category":"BAN_NO_REASON","title":"Friends account has been restricted due to \"fraudulent activity\"","summary":"The user's friend had his 13-year-old Steam account restricted after $100 was added with an unused card and immediately refunded while he was at work. Steam Support reportedly said the account was not compromised and refused to reactivate it.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hhnr12/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aaa2e4b0ff0d287eb5cb","publication_date":"2024-12-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d072f11f3","original_id":"1haupiy","tier":"B","category":"RECOVERY_HIJACK","title":"Trying to recover old 2005 account.","summary":"The user is trying to recover an old 2005 Steam account after losing access and CD keys in a roof collapse. Steam Support asked for a photo of the first CD key with handwritten ticket numbers, then closed the ticket after the user offered alternative proof such as purchaser IDs, insurance records, and an in-person visit.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1haupiy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"321d30d669a5925c4e0d","publication_date":"2024-12-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b482956dd","original_id":"1gx5cnb","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account password recovery","summary":"The user forgot their Steam password and has access to the associated email, but Steam Support is refusing recovery because it will not accept their PayPal/Steam invoices and is asking for a digital product key they cannot access without logging in.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gx5cnb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f6a0c53f83b626cc004","publication_date":"2024-11-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1ec3400b1","original_id":"1gt1nx4","tier":"B","category":"HACK_THEFT","title":"My friend got her account stolen and cant contact support in any way, what to do?","summary":"The user's friend had her Steam account stolen, including a changed email, and they cannot find a way to contact Steam Support. No actual Steam Support reply is quoted; the post only mentions an auto-response saying the support email is no longer maintained.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gt1nx4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff984bd48313ae29e98f","publication_date":"2024-11-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9825942fb","original_id":"1gpkuxs","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Automatic reply and status of ticket","summary":"The user is trying to help a friend recover a stolen Steam account after the password, email, and phone number were changed. They created a support ticket four days ago but have received no reply or automated ticket confirmation, only an email validation code.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gpkuxs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7841816ecfe6e97d4325","publication_date":"2024-11-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdcf5ab049","original_id":"1gcrutt","tier":"B","category":"HACK_THEFT","title":"I think my account was hacked and email changed right after logging in","summary":"The user logged back into their Steam account after years and soon received notices that their Gmail and phone number were removed and replaced with an unknown email. They have contacted Steam Support but the post does not include any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gcrutt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b11b1ef067a8bb894f5f","publication_date":"2024-10-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f10c40f322","original_id":"1gcjrhl","tier":"B","category":"HACK_THEFT","title":"HELP ME IM HACKED","summary":"The user says they entered their details into an unofficial website and their Steam account was immediately compromised; they cannot find their Steam support ticket and are asking for help recovering the account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gcjrhl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a88096adf184a490a04d","publication_date":"2024-10-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0cf228654e","original_id":"1g2o9vl","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support can't look up incidents? (game 'removed' no evidence of it happening besides a too quickly closed popup.)","summary":"The user saw a Steam warning about a possibly illegitimate CD-key game removal, could not find clear details, and contacted support. They say after two support interactions the third just closed the ticket without resolving or explaining the issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g2o9vl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"417d48a1a5d32fa8f940","publication_date":"2024-10-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-74c4414a17","original_id":"1fzempx","tier":"B","category":"BAN_NO_REASON","title":"Mistakenly Reported","summary":"The user was mass-reported by a scam victim and friends after an impersonator with the same name and profile picture scammed them; the user contacted Steam Support fearing a mistaken permanent ban. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fzempx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"518e1b75112b2d940c47","publication_date":"2024-10-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b04e0bf3a","original_id":"1fuppz2","tier":"B","category":"BAN_NO_REASON","title":"Community ban","summary":"The user was community banned a month ago and sent another Steam Support ticket explaining their situation. They feel the support reply was rushed/automated and missed the point, but they do not quote the actual reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fuppz2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1f63805e0e99bdcde2b1","publication_date":"2024-10-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7246c398dc","original_id":"1fm0qsu","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"AN OPEN REQUEST ALREADY EXISTS ON THIS ACCOUNT","summary":"User is locked out after a password change and told to contact Steam Support, but submitting a ticket returns an error that an open request already exists on the account. No actual Steam Support reply is quoted; they are stuck waiting.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1fm0qsu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6051136325518c22da12","publication_date":"2024-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5cb09a668","original_id":"1f5az7k","tier":"B","category":"BAN_NO_REASON","title":"How long does the community ban appeal process take?","summary":"User was automatically flagged and banned for commenting 'csfloat' on a traded person's profile; they sent a Steam Support ticket about 5 hours ago and are waiting for a response. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f5az7k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebb1fe588eecb4e24d33","publication_date":"2024-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14245fc4a8","original_id":"1ehnlwm","tier":"B","category":"HACK_THEFT","title":"When a streamer gets hijacked.","summary":"The user reports their Steam account was hijacked despite having 2FA enabled. They changed their email password, scanned their computer, and submitted a Steam Support ticket, but no support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ehnlwm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"14736c19f8b14d22f648","publication_date":"2024-08-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb4fea0642","original_id":"1ww9kfo","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Does Steam still employ humans in support? If so, how do I reach one?","summary":"The user cannot complete Steam purchases because of an address mismatch error despite using known-correct addresses and multiple cards. They say Steam Support repeatedly sends the same generic form reply claiming the address does not match the bank's records, preventing them from reaching a human.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ww9kfo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5ac4786fb90ecd5513c","publication_date":"2026-10-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4382816da","original_id":"1vqtx10","tier":"B","category":"BAN_NO_REASON","title":"Account got banned because of a extended trip to Iran...","summary":"The user's Steam account was banned after they logged in during a trip to Iran, reportedly due to residing in a sanctioned country. Steam Support told them to file a new ticket after leaving the sanctioned country, then gave the same response again after they returned to Türkiye; no verbatim support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vqtx10/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aad89c11c7940af82ec4","publication_date":"2026-08-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27071679d3","original_id":"1vpb994","tier":"B","category":"BAN_NO_REASON","title":"Steam ban","summary":"The user was immediately community-banned for alleged fraudulent activity after buying gloves on the Steam Market, and says CS2 cannot verify ownership. They submitted a Steam Support ticket and are waiting, with no Steam Support reply quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vpb994/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff29859f728e7353710e","publication_date":"2026-08-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-288bfdaa4b","original_id":"1vntxm2","tier":"B","category":"HACK_THEFT","title":"Steam account compromised","summary":"The user's Steam account was compromised by malware, with the password and email changed. They contacted Steam Support with proof of purchase and asked what else to do while waiting; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vntxm2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"782b95cce82087942aa0","publication_date":"2026-08-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ce00ad2034","original_id":"1vmccft","tier":"B","category":"RECOVERY_HIJACK","title":"My account was hkd using steam support","summary":"The user's Steam account was hijacked through a Steam Support ticket using their email and billing information; support removed the phone number, allowing the hacker to add a new phone, Steam Guard, password, and email. The user cannot open another support ticket because the hacker's old ticket remains open.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vmccft/","source_host":"www.reddit.com","source_status":"public_url","source_group":"73363c8b2622e35e558d","publication_date":"2026-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5fada47b18","original_id":"1vi3qyw","tier":"B","category":"HACK_THEFT","title":"ridiculous infiltration?","summary":"The user says their Steam account was compromised via a trojan/cookies, with unauthorized wallet funds added and a gift attempt made despite Steam Guard 2FA. No Steam Support reply is quoted; they mention prior support was helpful and a current ticket is pending.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vi3qyw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"730b6c245747ae56cc68","publication_date":"2026-08-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c2df5a9f6","original_id":"1vbmvd8","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support is horrific","summary":"The user describes a frustrating Steam account recovery process, saying they provided extensive ownership evidence but communication has been very slow. No Steam Support reply is quoted and no final refusal or outcome is given.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vbmvd8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dbdac027e0c052d8f818","publication_date":"2026-07-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ddfd736d2","original_id":"1v4ym8j","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Title: Developer Email Exposed ~400 Addresses + Inappropriate Replies – No Response from Nugem Studio or Steam Support","summary":"The user reports that Nugem Studio exposed nearly 400 email addresses and that abusive replies followed. They contacted Steam Support to escalate, but their ticket was closed without explanation and they received no follow-up.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1v4ym8j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d8b931a6dd55e2a7a5c","publication_date":"2026-07-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-868d9d04b7","original_id":"1uneoqw","tier":"B","category":"HACK_THEFT","title":"Account stolenn wallet drained, and locked out again","summary":"The user's Steam account was compromised, password changed, and wallet drained through fraudulent Dota market item purchases. They opened a ticket but say Steam Support has not replied, and they are now locked out again after changing the password.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uneoqw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8bde7703bd440892c79","publication_date":"2026-07-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-41ed2d09df","original_id":"1ulgazc","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Is there such a thing as getting shadow banned on Steam? (2026 Summer Sale Refund Problem)","summary":"The user requested refunds for 11 game/DLC purchases due to bank commission concerns, waited over 17 hours with no Steam Support response, and suspects a shadow ban. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ulgazc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e826004c70586165a95c","publication_date":"2026-07-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-006c60cefd","original_id":"1ugq4l0","tier":"B","category":"RECOVERY_HIJACK","title":"My email won't receive verification from Steam","summary":"The user is trying to recover an alt Steam account linked to an alt email that cannot receive Steam verification emails. They say Steam Support refuses to help unless they can verify/prove ownership through that email and account, but no direct Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ugq4l0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a21c2b4c79118b59327","publication_date":"2026-06-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c697e18ee6","original_id":"1vx1tw1","tier":"B","category":"API_KEY_THEFT","title":"Account","summary":"The user reports their account was accessed by someone else and Dota 2 items were traded away despite Steam Guard, possibly after a QR-code reward login from YouTube. They changed the password and deauthorized devices, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vx1tw1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f39291a9f3f5ca12623","publication_date":"2026-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-238b016e71","original_id":"1s1gih5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Lost access to email and steam account","summary":"The user lost access to their Steam account after their laptop broke and they cannot remember the account email; Steam's support site loops without a resolution. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1s1gih5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5968a5e2dafb13656da7","publication_date":"2026-03-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9f4ebb998","original_id":"1pyqfqn","tier":"B","category":"RESTORE_REFUSED","title":"PSA / Discussion: Undocumented Steam item behavior caused real money loss — Support refused to help","summary":"The user inserted a real-money gem into a non-tradable Arcana, destroyed the Arcana, and the gem became permanently locked under inherited restrictions. Steam Support gave a generic response that they can’t help with the issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pyqfqn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a14644aafbd04b0df266","publication_date":"2025-12-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4eb0dd453","original_id":"1pdt8d6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Does anyone know how to contact Steam support?","summary":"The user cancelled a Steam Deck order through a support ticket and was refunded, but now received a delivery notification for the cancelled order. They want to contact Steam support again but the ticket is already resolved and closed, and the support email only directed them to raise a ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pdt8d6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"111d70f43e6f15d5a129","publication_date":"2025-12-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f32958ec4c","original_id":"1p3gr3z","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Any other way to contact Steam Support other than the support@ email address.","summary":"The user cannot log in to their Steam account because they are not receiving the 5-digit Steam Guard email code, despite following instructions. They emailed Steam Support two days ago and received no response, and are asking for another way to contact support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1p3gr3z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bfd3d830d998c26be28c","publication_date":"2025-11-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-258de029a1","original_id":"1npjmug","tier":"B","category":"HACK_THEFT","title":"I got scammed","summary":"The user sent CS skins to an account they believed was a skin-market bot and was scammed. They say Steam Support told them they had not traded with Steam and had been scammed, and later they received no answer.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1npjmug/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b332821850fbba19a26a","publication_date":"2025-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54026a1629","original_id":"1njql5x","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Has anyone had steam support just stop responding to you?","summary":"The user has been having login issues since getting a new PC and opened a Steam Support ticket. Support sent one message 8 hours ago and then stopped responding despite multiple follow-ups, without resolving the issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1njql5x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4368c6dc42d877a0f363","publication_date":"2025-09-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f98a1a24e5","original_id":"1najw0l","tier":"B","category":"RECOVERY_HIJACK","title":"Need help with getting my account back","summary":"User wants to recover an old Steam account but does not remember the account name or email. They say Steam Support repeatedly gave the same response, but no support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1najw0l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"327ec5328acedb1d6ec5","publication_date":"2025-09-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f3ee4fc84f","original_id":"1n490ff","tier":"B","category":"BAN_NO_REASON","title":"Community banned till 2038","summary":"The user says they were community banned until 2038 for writing \"lmao\" on Steam forums, after a previous temporary ban for swearing. They contacted Steam Support and are waiting for a response; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1n490ff/","source_host":"www.reddit.com","source_status":"public_url","source_group":"236850a1a04bbc49338d","publication_date":"2025-08-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c05b725687","original_id":"1n0omzp","tier":"B","category":"BAN_NO_REASON","title":"I got community banned.","summary":"The user received a $5 Steam gift from a friend paid with the friend's own card, then was community banned until 2038 for scam. They opened a Steam Support ticket and are waiting for a response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1n0omzp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3490a494314dc4e2f094","publication_date":"2025-08-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b01c3744a9","original_id":"1muakwq","tier":"B","category":"HACK_THEFT","title":"I got scammed on steam again","summary":"User says they were scammed again, their Steam account and 40 euros were stolen, and Steam Support has not responded to their ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1muakwq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ee57eccc6f0e01bb24af","publication_date":"2025-08-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a09f80bf21","original_id":"1lw8wcz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account unblocked, but inventory still empty – 3 support tickets closed without response","summary":"The user's Steam account was blocked for a supposed security issue, then unblocked, but their inventory remained empty. They submitted three support tickets, all of which were closed without any response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1lw8wcz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4ddea76b0d841c0c928c","publication_date":"2025-07-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00bf05629b","original_id":"1l5093j","tier":"B","category":"RECOVERY_HIJACK","title":"Slow Steam support","summary":"User was locked out after their Steam account email/password were changed. Steam Support is responding slowly and asked for proof of purchases/activation codes, but the post does not quote any support reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l5093j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13f0fe74c3ad0c910d42","publication_date":"2025-06-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd95e0ff78","original_id":"1l2f3fd","tier":"B","category":"HACK_THEFT","title":"how long does it usually take for steam support to reply?","summary":"The user's Steam account was signed out and password/email changed after their brother clicked a suspicious link. They submitted a support ticket and are asking how long Steam Support usually takes to respond and the success rate for account recovery.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l2f3fd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"10c172166b4893cea729","publication_date":"2025-06-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22c4ef7acc","original_id":"1l1gpyk","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support keeps requesting new evidence but ignores everything I’ve already submitted","summary":"The user's Steam account was locked for security reasons after a store purchase, and Steam Support rejected their PayPal email, transaction details, original email, and ID screenshot as ownership evidence. Support later asked them to open a new ticket using the original email address, but the recovery page does not recognize that email.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1l1gpyk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff5f15ec2c07df9b7c87","publication_date":"2025-06-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5b2674e65","original_id":"1ks5k4o","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"community ban on steam","summary":"The user was community banned for commenting on someone's profile and says Steam Support instantly closes their requests without responding or helping. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ks5k4o/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37d1c55f672d40226d37","publication_date":"2025-05-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd9f519f6c","original_id":"1ks1wui","tier":"B","category":"BAN_NO_REASON","title":"update in ban","summary":"User reports being banned for over 4 months and says Steam Support only sends a generic copy-paste response. They offer $1500 for a fair review of their account, claiming innocence.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ks1wui/","source_host":"www.reddit.com","source_status":"public_url","source_group":"03024be4ece5d7eac693","publication_date":"2025-05-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1694956b4c","original_id":"1kjirj4","tier":"B","category":"HACK_THEFT","title":"who do i get my account back","summary":"User's Steam account was taken over by someone impersonating Steam Support, who changed the email, password, and phone number. The user reported it and emailed Steam Support but says there was no response; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kjirj4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e8796ff3e30f70e01b5e","publication_date":"2025-05-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4343ce31d3","original_id":"1kag0lb","tier":"B","category":"HACK_THEFT","title":"Question about old steam account and tickets","summary":"The user lost access to an old Steam account after their email was compromised and no longer has the registered phone number or payment details. They submitted a Steam Support ticket and are asking whether account recovery is still possible, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kag0lb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb9ab883a959d4a3a925","publication_date":"2025-04-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd4971f192","original_id":"1k0mytm","tier":"B","category":"HACK_THEFT","title":"MY STEAM ACCOUNT GOT HACKD","summary":"The user's Steam account was hacked after they clicked a link sent by a friend; the email and password were changed and they cannot log in. They contacted Steam Support two hours ago but have not received a response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1k0mytm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b02a0b44648711636d8","publication_date":"2025-04-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0b4ed4532","original_id":"1k0mvbb","tier":"B","category":"HACK_THEFT","title":"MY STEAM GOT ST0LEN","summary":"The user's Steam account was hacked after they clicked a link from a friend; the attacker changed the email and password, locking them out. They contacted Steam Support two hours ago and have not received a response yet.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1k0mvbb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cdea6b467e06692d5a88","publication_date":"2025-04-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-615cdfa513","original_id":"1jru6zt","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Friend account gone","summary":"The user received a friend's Steam account, changed credentials and added 2FA, but the account was later taken. They submitted a support request using the oldest known email and disclosed it was their friend's account; they say Steam Support has not responded after 5 hours.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jru6zt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"586ce8d08835ae123a26","publication_date":"2025-04-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6157610953","original_id":"1jmt6yr","tier":"B","category":"HACK_THEFT","title":"Steam Support not responding","summary":"The user's Steam account was hacked after they clicked a message from a friend whose account was already compromised. They contacted Steam Support and are waiting for a response, but no Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jmt6yr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c00978f9757922fbde5e","publication_date":"2025-03-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5dd7614d8","original_id":"1uk63o2","tier":"B","category":"RECOVERY_HIJACK","title":"Help - son died, can't access his storefront","summary":"A parent of a deceased 26-year-old son tried to access his Steam account/storefront with about 6,000 items for sale as legal executor. Steam Support refused despite security answers and estate documents, stating \"you are not the creator\" of the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1uk63o2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d2e805c75afb812eaed2","publication_date":"2026-07-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-11c638552f","original_id":"1rp5ay7","tier":"B","category":"HACK_THEFT","title":"HELP PLEASE I LOST ACCESS","summary":"The user was tricked by a scammer posing as Steam Support on Discord, gave their email, and had their account hijacked with the password changed. The attacker demanded payment for games bought, and no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1rp5ay7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4971ee7dfa535f249281","publication_date":"2026-03-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c96fb2841","original_id":"1j89cx8","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account password recovery","summary":"The user forgot their Steam password and cannot use self-recovery because additional security verification is required. They submitted a support ticket with purchase photos but received no response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1j89cx8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a26e9aaeb9d0a5da611d","publication_date":"2025-03-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc9d8ecfbf","original_id":"1j3ein7","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I got scammed out of many items and Steam won‘t even message me","summary":"The user was phished on a fake community site and lost items worth a 3-4 digit amount of money after trade offers were accepted without their action. They report that Steam Support has not responded despite reporting the scammer accounts, which were trade-banned.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1j3ein7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a3cc4ac69013461e463","publication_date":"2025-03-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f0e1f3a13","original_id":"1irwnnn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account security","summary":"The user is locked out of their Steam account because they lack access to Steam Guard and the one-time access code beginning with R. They submitted two tickets over 36 hours and say Steam Support has not responded.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1irwnnn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5f250f820e0d4dae4312","publication_date":"2025-02-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8a3227d51","original_id":"1ilgsif","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"when does steam support answer for refunds?","summary":"The user tried to refund a Steam game, but the request was closed immediately with no response from Steam Support. They are asking what to do and whether to wait for a reply.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ilgsif/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a25ff04f15abe04eea8","publication_date":"2025-02-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-837660b664","original_id":"3x24ni","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I need help and I need it badly (VAC Issues)","summary":"The user reports an intermittent VAC issue/message, says they tried the FAQ, and claims Valve/Steam Support did nothing after they responded to the ticket. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3x24ni/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b530c64dc3f4f43aa27d","publication_date":"2015-12-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ee1221ad97","original_id":"3wdc7r","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Vac auth error and reconnected but still banned","summary":"The user reports repeated VAC authentication errors leading to temporary bans and says Steam Support only sends copy-paste responses that do not help. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3wdc7r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"826deeb940922dd64da6","publication_date":"2015-12-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b810549fed","original_id":"egau1e","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support effectiveness!","summary":"The user got scammed in a third-party buyer/middleman trade and reported it to Steam Support multiple times, but says Steam did not reply. They believe Steam should review the accounts and return the stolen items.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/egau1e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6a396442fd748e21d518","publication_date":"2019-12-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2a156111e","original_id":"d8p416","tier":"B","category":"BAN_NO_REASON","title":"I was banned, but it was not my fault","summary":"The user was banned until 2038 in Dota after disconnecting from games due to internet issues, and asks whether Steam Support will help. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/d8p416/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46f065164031fb058f49","publication_date":"2019-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a75651b13","original_id":"k9l9fu","tier":"B","category":"BAN_NO_REASON","title":"Dota 2 team/Steam Support Response time? Completely unwarranted & Random Ban","summary":"The user reports receiving a sudden 6-month Dota 2 ban attributed to mass reports despite a green behavior score and few reports, and asks how long Steam/Dota 2 support responses take. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/k9l9fu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7cb8ca17399d790e8281","publication_date":"2020-12-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19a1f50993","original_id":"k8ias4","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Valve doesn't care behaviour","summary":"The user received a week ban and low-priority games in Dota 2 and asked Steam Support to investigate and explain why, but Steam Support did not respond.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/k8ias4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b30ad7efa03b98593663","publication_date":"2020-12-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b32953a98","original_id":"jvoonu","tier":"B","category":"BAN_NO_REASON","title":"I have got 18 years banned to vac banned. how to solve this problem.","summary":"User reports receiving a VAC ban and says five Steam Support appeals got repeated responses without explanation or resolution. The post quotes only the user's own appeal message, not any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/jvoonu/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fa189148b93393de4bd7","publication_date":"2020-11-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5358244db4","original_id":"rs8kzi","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Agh helping hand","summary":"The user completed weekly quests expecting two Aghanim's Helping Hand chests but received nothing. Steam Support asked whether they had opened 11 such chests before, and after 36 hours the user still had no further help.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/rs8kzi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"218e15a2f488bfbba2ce","publication_date":"2021-12-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-517d18988a","original_id":"ros6zq","tier":"B","category":"BAN_NO_REASON","title":"After patch introduced","summary":"The user says they were permanently banned from Dota, believes it was related to the behavior score system, and asks whether contacting Steam Support could fix it. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ros6zq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f84100e68fbcc324f7a9","publication_date":"2021-12-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-89202c242f","original_id":"rh1g1x","tier":"B","category":"RESTORE_REFUSED","title":"Is it possible to return a gift battle pass?","summary":"A user received a gifted level 100 battle pass by accident but already owned it. Their friend contacted Steam Support for a refund, but Support did not help, and the user asks whether opening the gift would prevent returning it.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/rh1g1x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef1292563f4a101e980c","publication_date":"2021-12-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-baa0abc893","original_id":"pu8b9t","tier":"B","category":"HACK_THEFT","title":"Acc information was stolen","summary":"The user's Steam account information was stolen after they clicked a phishing link sent from a friend's compromised account; the link spread to their friends and some were removed/blocked. They changed their Steam and email passwords and ask whether that is enough; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/pu8b9t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de7fc50251d3a0c0a465","publication_date":"2021-09-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f06a028f0","original_id":"prortp","tier":"B","category":"RESTORE_REFUSED","title":"Dota 2 Inventory Scam","summary":"The user's friend's hijacked account was used to invite them to a tournament, after which the user's Dota 2 items were stolen. Steam Support denied three tickets and reportedly said restoring the items would alter community market prices.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/prortp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"faf39047e487ff9ffc75","publication_date":"2021-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f58fca249a","original_id":"pe1cue","tier":"B","category":"HACK_THEFT","title":"My both acc were hacked few months ago please help","summary":"The user says both of their Steam accounts were hacked a few months ago and asks for help recovering them. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/pe1cue/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8a771b917b0773acebff","publication_date":"2021-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c1c1ddd4fd","original_id":"p8hjel","tier":"B","category":"RESTORE_REFUSED","title":"Account scammed and steam will not restore any lost items","summary":"The user was scammed via a fake esports tournament message from a friend's account and lost almost their entire Dota 2 inventory. Steam Support refused to restore the items, citing possible effects on innocent third parties and trade/market value.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/p8hjel/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff499496b51c481013e5","publication_date":"2021-08-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b52681fad8","original_id":"ownrwi","tier":"B","category":"BAN_NO_REASON","title":"\"Steam Support\" Lies","summary":"The user complains that Steam Support told them they do not unban people, which the user believes is a lie, and they are trying to get unbanned by citing examples of others who were unbanned. No direct Steam Support quote is provided.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/ownrwi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ecbc959dea91b275c978","publication_date":"2021-08-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-865ded4e4a","original_id":"yxwqb6","tier":"B","category":"RESTORE_REFUSED","title":"Bug wouldn't let me pick swag bag Arcana","summary":"The user says a bug caused them to receive Ogre Arcana instead of being allowed to choose from the Swag Bag Arcana list, and that Steam Support refused to help.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/yxwqb6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dfbec4ae46173c0ed81b","publication_date":"2022-11-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f2fdc20ff","original_id":"yobdom","tier":"B","category":"BAN_NO_REASON","title":"Need help and question about VAC ban","summary":"The user reports that their first account received a 16-year ban and then a permanent VAC ban, and a second account was also VAC banned after disconnects. They contacted Steam Support but the post does not include any quoted reply from Valve.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/yobdom/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a6c3903704dc1be09272","publication_date":"2022-11-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cd96959678","original_id":"y8cg0q","tier":"B","category":"BAN_NO_REASON","title":"My accounts gets in game banned without explanation","summary":"User says multiple Dota 2 accounts were banned without explanation; Steam Support later cited elo boosting, matchmaking manipulation, and smurfing, then closed the ticket after saying there was no evidence. Their original Steam account with games, money, and items was deleted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/y8cg0q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eba499ec402aaf98c94f","publication_date":"2022-10-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9e1c776ff","original_id":"xvz0k4","tier":"B","category":"RECOVERY_HIJACK","title":"Help! I cant sign in to my steam account.","summary":"The user cannot sign in to their Steam account, while a friend can sign in on the same PC. They ask how to contact Steam Support without being signed in; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/xvz0k4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"166d75242a7abb40b445","publication_date":"2022-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78ee0396d4","original_id":"xj7jw8","tier":"B","category":"BAN_NO_REASON","title":"Contact support regarding bans?","summary":"The user was banned in 2018 after abandoned games caused by a faulty PSU, later found the account permanently banned after logging in, and asks how to contact Valve to appeal or get unbanned. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/xj7jw8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6694eb4c1ff101c93e06","publication_date":"2022-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fde988e79","original_id":"wwchil","tier":"B","category":"BAN_NO_REASON","title":"VAC warning","summary":"The user received a VAC warning after a match and is unsure what prompted it. They verified game files via the Steam Support page and mention using buff.game and the Dotabuff overlay, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/wwchil/","source_host":"www.reddit.com","source_status":"public_url","source_group":"50801ab6f55479fec070","publication_date":"2022-08-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0fd224070","original_id":"wjk6bn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Help]Item Scam","summary":"The user says their Steam account was compromised after a third-party login and items were transferred to an unknown account. They opened two Steam Support tickets that were instantly closed without any response.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/wjk6bn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5dd7a8e074bd39531346","publication_date":"2022-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b72f10c71c","original_id":"vxn9qh","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Undeserved 10 year ban","summary":"The user was banned from Dota 2 for account sharing and is appealing the 10-year ban, saying Steam Support repeatedly copy-pastes the same message instead of addressing the case. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/vxn9qh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c87c1025cb9fae6be8b","publication_date":"2022-07-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf47b4ab14","original_id":"17fed6d","tier":"B","category":"HACK_THEFT","title":"Useless support team","summary":"User reports being scammed and losing their entire inventory despite opening multiple Steam Support tickets and trying to trade ban the scammer. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/17fed6d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"df6444236c86857f8035","publication_date":"2023-10-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d9c99656a","original_id":"de-natzu-support-lehnt-ab-2024","tier":"B","category":"RESTORE_REFUSED","title":"Wurde gehackt. Support lehnt die Hilfe ab und sagt ich soll mich an die Community wenden","summary":"The user's account was hacked despite Steam Guard; 100 trading cards were sold and Dota 2 items were purchased. Steam Support reportedly said the transactions were final, offered no refund, and referred the user to the community.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/4625854789815652620/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a34d65bdf6615e1c799b","publication_date":"2024-11-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98917d511e","original_id":"de-cs2-skins-faceit-2025","tier":"B","category":"HACK_THEFT","title":"Account wurde gehackt und Items wurden an einen andern Account uebertragen.","summary":"The user's account was hacked after trying to help a friend via a Face-It group website; CS2 skins worth a four-digit value were transferred to an unknown new account and Steam Guard was disabled. The user asked whether Steam Support could intervene during the trade hold, but no Steam Support reply is quoted; the community said Valve would not intervene.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/595139465034400906/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0c6038afc522162c50f1","publication_date":"2025-01-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-163309fc50","original_id":"de-support-antwortet-nicht-2023","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account gehackt - Steam Support antwortet nicht","summary":"The user's friend had their Steam account taken over despite 2FA, with password and email changed but no items removed. A recovery form with ownership proof was submitted about two weeks earlier and received no Steam Support response; the forum thread was later closed by moderators.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/3771238415383532778/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8d1b6d5278a630ba3537","publication_date":"2023-02-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ca5ce9024","original_id":"de-support-unerreichbar-2020","tier":"B","category":"HACK_THEFT","title":"Support unerreichbar, unglaublich","summary":"The user's Steam account was hacked and the registered email address changed by the attacker. They could not contact Steam Support because ticket creation required login, and after community help they opened a ticket but were still waiting for a response.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/1874001136339152260","source_host":"steamcommunity.com","source_status":"public_url","source_group":"216828455ab0e9e0ee17","publication_date":"2020-03-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e38df6dcc6","original_id":"de-sanek-support-blockiert-2024","tier":"B","category":"HACK_THEFT","title":"Bitte helfen Sie, mein Steam-Konto wurde gehackt und sie haben etwas mit dem Konto-Support zu tun","summary":"The user reports that their Steam account was hijacked without password, email, or phone changes, and that the attacker interfered with their communication with Steam Support. No actual Steam Support reply is quoted; the thread was closed by a Steam moderator after a community member said the user would not get anything back.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/4365752248010227524/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b80aad8ed02807c57","publication_date":"2024-04-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e1fee6cf2b","original_id":"de-andytherandy-350eur-2023","tier":"B","category":"HACK_THEFT","title":"Account \"gehackt\" Items verkauft und Geld weg","summary":"User reports their account was hacked: CS:GO cases were sold and Dota 2 items bought without 2FA or login confirmation, causing about 350 Euro in damage. The community response says Steam will not restore inventory items or wallet funds.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/3877095833479579555/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4a7665eb78648fb1260d","publication_date":"2023-10-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad93f62d39","original_id":"de-bandito-fake-supporter-2019","tier":"B","category":"API_KEY_THEFT","title":"Account gehackt","summary":"Bandito S. Jar reported his Steam account was hacked, his name changed, and someone posing as English Steam support told him to trade his inventory to a friend because the account would be reset. The community advised deauthorizing devices and removing the Web API key, but no official Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/1643168364660285119/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"063009d9e538030db0c9","publication_date":"2019-07-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d4251b5b1","original_id":"de-lizzy-giftcard-2023","tier":"B","category":"HACK_THEFT","title":"account geklaut?","summary":"Lizzy was contacted on Discord by someone impersonating Steam Support and told to buy gift cards for account validation; after sending the codes, her email and phone were changed and she lost access. When she refused further payments and asked for a refund, her account was locked; the quoted line is from the community, not Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/4031347296568972357","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bc70eadcd0eb41b3c9cd","publication_date":"2023-11-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab796c911f","original_id":"de-gravehunter-vater-2023","tier":"B","category":"HACK_THEFT","title":"account gestohlen","summary":"The user reports that their father's Steam account was stolen, with email changed, phone number removed, and password changed. Recovery eventually succeeded after a long time via the Recovery Assistant and submission of activation codes, PayPal transactions, and payment receipts; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/3830914462339551643","source_host":"steamcommunity.com","source_status":"public_url","source_group":"95f8fe8a12a009ad44f6","publication_date":"2023-03-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe1e7a35d3","original_id":"de-lothar-verify-password-2023","tier":"B","category":"HACK_THEFT","title":"account gestohlen - Antwort von lothar.peuter","summary":"The user lothar.peuter reports an account theft and says the automated recovery assistant gets stuck on a 'Verify Password' screen asking for credentials he no longer has. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/3830914462339551643","source_host":"steamcommunity.com","source_status":"public_url","source_group":"95f8fe8a12a009ad44f6","publication_date":"2023-03-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2af4effd94","original_id":"de-bjornk8-110k-punkte","tier":"B","category":"RESTORE_REFUSED","title":"Steam support macht es sich leicht bei Punkte Diebstahl - Fall Bjoern_K8","summary":"User Bjoern_K8 reported the theft of 110,000 Steam Points from their account. Steam Support cited the account owner's responsibility and did not restore the Points Shop purchases.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4202490257583125814/?l=polish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cfdfe952ed0821a10608","publication_date":"2024-02-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e27a93b9d4","original_id":"de-170k-punkte-awards-2025","tier":"B","category":"HACK_THEFT","title":"Steam support macht es sich leicht bei Punkte Diebstahl - Fall Februar 2025","summary":"A user reports that 170,000 Steam Points were stolen and used to give awards to a foreign Steam profile on 22 February 2025; the case remained without a refund. No Steam Support quote is included.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4202490257583125814/?l=polish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cfdfe952ed0821a10608","publication_date":"2025-02-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cfd7501366","original_id":"fr-maziere00-220ventes-2024","tier":"B","category":"HACK_THEFT","title":"Compte pirate, meme avec Steam guard active","summary":"User reports their Steam account was hacked overnight while Steam Guard was active, with 220 Community Market sales made without confirmation. They say Steam Support responded that they could not do anything.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/4362375816116698861/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e27b4caa0ee8953dc66c","publication_date":"2024-05-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3eae2faed6","original_id":"fr-shib-inventaire-tradeban-2024","tier":"B","category":"HACK_THEFT","title":"Compte pirate, meme avec Steam guard active - temoignage de shib`","summary":"The user describes an unauthorized login from Russia and their entire inventory being traded to a level 0 account without confirmation. After reporting it, their own account received a trade restriction and Steam Support did not respond.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/4362375816116698861/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e27b4caa0ee8953dc66c","publication_date":"2024-05-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38ef147c14","original_id":"fr-mogwai-portefeuille-vide-2024","tier":"B","category":"RESTORE_REFUSED","title":"Compte pirate et achat effectue","summary":"The user discovered unauthorized Steam Market transactions: inventory items were sold, Dota 2 items were bought despite never playing, and the wallet dropped from 7 EUR to 0.01 EUR. Steam Support reportedly said nothing could be done due to past abuse, with no refund, item recovery, or wallet restoration.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/4629231101531959541/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"32fbcae079c5a6fe6c1c","publication_date":"2024-11-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29b913bdf4","original_id":"fr-265eur-dota-2025","tier":"B","category":"HACK_THEFT","title":"Compte pirate et achat effectue - temoignage juillet 2025","summary":"Users report Steam account compromise: 265 EUR were charged from a Steam wallet for Dota 2 purchases after downloading a suspicious file, and another user lost an account containing over 300 games. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/4629231101531959541/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"32fbcae079c5a6fe6c1c","publication_date":"2025-07-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7e1aac939","original_id":"fr-unicornmaster40-authenticator-2025","tier":"B","category":"HACK_THEFT","title":"Au Secours !! Compte Pirate Impossible de recuperer ou modifier mes informations","summary":"The user's Steam account was hijacked: password and email were changed, the registered email was replaced, and Steam Guard was transferred to the attacker's device. The user could not recover credentials or contact support; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/597412189643704764/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d946ae94dc7a92fd181d","publication_date":"2025-09-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-882741da1d","original_id":"es-butcher-reclamos-cerrados-2024","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Ayuda: Hackeo de mi cuenta de Steam y compra no autorizada","summary":"A Steam user reports account compromise and an unauthorized market purchase of 42.43 USD; they say Steam Support closed their multiple claims without resolving them.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/4843148932554334999/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"acc26f084e394ecac8ab","publication_date":"2024-09-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98879fc6a7","original_id":"es-sobek04-inventario-vendido","tier":"B","category":"HACK_THEFT","title":"Hackeo de cuenta - testimonio de Sobek04","summary":"User Sobek04 reports that their inventory items were sold without authorization and the funds were used for unauthorized transactions. The community explains this as session cookie theft via malware; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/4843148932554334999/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"acc26f084e394ecac8ab","publication_date":"2024-09-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4e2b6c81f","original_id":"es-sospechoso32-cartera-2024","tier":"B","category":"RESTORE_REFUSED","title":"Hackeo de cuenta - testimonio de sospechoso32","summary":"The user reports that their Steam wallet balance was stolen in December 2024 and says Steam refused any refund, blaming the user for account security. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/4843148932554334999/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"acc26f084e394ecac8ab","publication_date":"2024-12-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c345222bf","original_id":"es-mrgian-ip-rusa-2020","tier":"B","category":"HACK_THEFT","title":"Me robaron la cuenta por favor ayuda","summary":"The user's Steam account was stolen after logging into a fake CS:GO community site; the password and email were changed from a Russian IP. They lost access and had to use the stolen account recovery assistant, with no quoted Steam Support reply in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/4300317606648230294/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"090275d2bdc92c204b54","publication_date":"2020-04-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1238f487cf","original_id":"es-maikel-cuenta-no-encontrada-2024","tier":"B","category":"HACK_THEFT","title":"Cuenta hackeada","summary":"A user describes a friend's Steam account being compromised: the attacker changed the associated email address, preventing password recovery, and possibly changed the account name. They were looking for a way to contact Steam Support directly.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/4625855867810481084","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4a24c1c05cdaff62e5ac","publication_date":"2024-12-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a5550c200","original_id":"es-daaisy-clave-inexistente-2024","tier":"B","category":"RECOVERY_HIJACK","title":"Me robaron la cuenta pero el soporte de Steam no me ayuda","summary":"The user's Steam account was stolen after clicking a malicious link. Although she provided purchase screenshots, billing addresses, and card digits, Steam Support did not help and kept demanding a game key she never had.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/4625853520754558943","source_host":"steamcommunity.com","source_status":"public_url","source_group":"bd335195baba360db145","publication_date":"2024-11-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd23ce0fb1","original_id":"es-lenas-elotrolado-2023","tier":"B","category":"RECOVERY_HIJACK","title":"Me han robado la cuenta de Steam y Soporte no me la devuelve","summary":"The user’s 17-year-old account with 500+ games and 500+ EUR in CS items was stolen; the attacker sold inventory despite Steam Guard. Support demanded physical game keys, rejected a DNI photo as unacceptable proof, and sent generic/automated replies; the account was recovered after 12+ days but market transactions were lost.","quote":"","source_url":"https://www.elotrolado.net/hilo_me-han-robado-la-cuenta-de-steam-y-soporte-no-me-la-devuelve_2484660","source_host":"www.elotrolado.net","source_status":"public_url","source_group":"6b00314cf94f8b132718","publication_date":"2023-07-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e51d85e8f","original_id":"pt-steamguard-sem-aviso-2021","tier":"B","category":"HACK_THEFT","title":"ITENS ROUBADOS, STEAMGUARD NAO AVISOU NADA","summary":"The user reports that someone accessed their account, sold all items, and used the balance to buy other items despite Steam Guard being active. They say Steam Support told them account security is the user's responsibility, but no verbatim support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/4652759797612658911","source_host":"steamcommunity.com","source_status":"public_url","source_group":"87a01dddda8082ccfa9e","publication_date":"2021-05-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8141b00109","original_id":"pt-chazan-carteira-2021","tier":"B","category":"HACK_THEFT","title":"ITENS ROUBADOS - relato de Chazan","summary":"User Chazan reports that about $30 was stolen from their Steam wallet on May 1 with no corresponding login record. They received only a generic Steam Support response and expressed frustration after 13 years without incidents.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/4652759797612658911","source_host":"steamcommunity.com","source_status":"public_url","source_group":"87a01dddda8082ccfa9e","publication_date":"2021-05-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f6f5cc505","original_id":"pt-gordin-500reais-2022","tier":"B","category":"HACK_THEFT","title":"Conta HACKEADA! O que eu faco?","summary":"The user reports their Steam account was hacked between 12:43 and 12:45, with over 40 emails about item sales and losses of more than R$500 in skins and R$160 in account balance while Steam Guard was active. The community replied that Steam Market transactions are permanent and cannot be restored.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/5294572213360589060","source_host":"steamcommunity.com","source_status":"public_url","source_group":"45003176589ff08648b9","publication_date":"2022-11-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0760da4322","original_id":"pt-reserva-ban-identico-2023","tier":"B","category":"BAN_NO_REASON","title":"Ban da comunidade - relato de Reserva","summary":"O usuário 'Reserva' relatou um banimento permanente da comunidade sem explicação, que foi revertido após contestação pelo suporte, com um pedido de desculpas da Steam.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/3815166994148340264/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5f00fc7fcd39455cdd55","publication_date":"2023-09-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-422d331f5b","original_id":"pt-banimento-comunidade-hack-2022","tier":"B","category":"BAN_NO_REASON","title":"banimento de comunidade","summary":"The user's friend received a Steam community ban after their PC was compromised, and the user wants to know how to remove it or at least the ban duration and exact reason. No official Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/3421062958688206996/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3e5ab03301bb78b9efc7","publication_date":"2022-07-04","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70a0ebd6f5","original_id":"pt-camposg0dzera-vac-botreport-2018","tier":"B","category":"BAN_NO_REASON","title":"Fui banido pelo VAC (Bot-Report)","summary":"The user claims they and friends received VAC bans after a cheater threatened to mass-report their accounts via bot-report. No official Steam Support reply or explanation appears in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/1696040635912785338","source_host":"steamcommunity.com","source_status":"public_url","source_group":"73e98fbf3aa4f23f1bba","publication_date":"2018-03-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24cd322858","original_id":"pl-duniek-52pln-2023","tier":"B","category":"HACK_THEFT","title":"Jak support Steam wspiera kradziez przedmiotow - relacja Duniek@PL","summary":"User Duniek@PL reports losing about 52 PLN through an unauthorized purchase of an overpriced Dota 2 card from profile 'rkneip', described as money laundering via an overvalued market listing. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3165461775613937269/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ba53cd02ef211b78dcc","publication_date":"2023-01-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aea3e33060","original_id":"pl-rodzaje-57pln-2023","tier":"B","category":"HACK_THEFT","title":"Jak support Steam wspiera kradziez przedmiotow - relacja Rodzaje","summary":"A user named Rodzaje reported losing 57,85 PLN on 19 April 2023 through a purchase of an item worth 0,14 EUR from profile 'maneg', with the mechanism described as identical to other reports in the thread. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3165461775613937269/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ba53cd02ef211b78dcc","publication_date":"2023-04-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-987960196a","original_id":"pl-oskipln-553pln-2023","tier":"B","category":"RESTORE_REFUSED","title":"Jak support Steam wspiera kradziez przedmiotow - relacja OskiPLN","summary":"User OskiPLN reported losing 553,05 PLN after 167 stickers were sold from their account within 20 minutes. Steam Support did not reverse the operation, and the post does not quote an actual support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3165461775613937269/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ba53cd02ef211b78dcc","publication_date":"2023-04-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c84815fdbd","original_id":"pl-quebonafide-noz-50eur-2015","tier":"B","category":"HACK_THEFT","title":"Konto zostalo zhakowane","summary":"The user's Steam account was hacked on 2015-05-09 and CS:GO items, including a Gut Knife Crimson Web BS worth 50 euro, were stolen; they identified the alleged thief via trade history. They contacted Steam Support but received no reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/620713633842090952","source_host":"steamcommunity.com","source_status":"public_url","source_group":"385a27e4a3cf6f75e92f","publication_date":"2015-05-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6c25acbcb","original_id":"pl-dangamer-konto-nieodnalezione-2020","tier":"B","category":"HACK_THEFT","title":"kradziez konta steam - relacja dangamer","summary":"User dangamer lost access to their Steam account; despite providing payment proof, Steam Support could not locate the account and ended the case without help.","quote":"","source_url":"https://www.gry-online.pl/forum/kradziez-konta-steam-9/z9e9b216","source_host":"www.gry-online.pl","source_status":"public_url","source_group":"214008d329b82e3d84e1","publication_date":"2020-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86720ecfb5","original_id":"tr-efecancskn-175tl-2022","tier":"B","category":"RESTORE_REFUSED","title":"Steam hirsizligi hakkinda yardima ihtiyacim var","summary":"The user reports that all inventory items worth about 175 TL were suddenly sold on the market and transferred to two Steam accounts, with evidence of logins from China. Steam Support reportedly said market transactions cannot be reversed and told them to report scammers, then closed the ticket without helping recover the account/items.","quote":"","source_url":"https://forum.donanimhaber.com/steam-hirsizligi-hakkinda-yardima-ihtiyacim-var--152900999","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"c64b827156708847d32e","publication_date":"2022-05-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29dec48b82","original_id":"tr-athirsizi-sahte-valve-2024","tier":"B","category":"HACK_THEFT","title":"hesabim Vac Ban yiyerek . Valve Calisan Dolandiriciligi","summary":"The user reports being contacted by someone impersonating a Valve fraud investigator who claimed the account was suspended over a stolen CS2 skin and instructed them to transfer their entire inventory to a “cloud storage” account for verification. After the transfer, contact ended and the inventory was lost.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/9/4767710564310461233/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a556f153ce4897201add","publication_date":"2024-08-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a45b749fb7","original_id":"tr-atyxah-envanter-bosaltildi-2023","tier":"B","category":"HACK_THEFT","title":"Steam hesabim bosaltilmis birisi her seyi satip kendine atmis?","summary":"A user reports that their Steam inventory was completely emptied without their action despite a strong password and mobile authenticator active. No Steam Support reply is documented and no items were restored.","quote":"","source_url":"https://forum.donanimarsivi.com/konu/steam-hesabim-bosaltilmis-birisi-her-seyi-satip-kendine-atmis.714962/","source_host":"forum.donanimarsivi.com","source_status":"public_url","source_group":"1d32f7e7e0f321db51af","publication_date":"2023-04-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92921ff0c8","original_id":"tr-mehmet-kurtarma-limiti-2026","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Hesabim Calindi, Yardima Ihtiyacim Var!","summary":"User reports their Steam account was stolen: they received a Steam message saying support removed their phone number, then could not log in. They submitted a ticket but received no codes/info, and the system said the recovery attempt limit was exceeded.","quote":"","source_url":"https://forum.donanimarsivi.com/konu/steam-hesabim-calindi-yardima-ihtiyacim-var.1209532/","source_host":"forum.donanimarsivi.com","source_status":"public_url","source_group":"fa898b1ed1d3752f8e30","publication_date":"2026-02-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f83922f2e","original_id":"tr-mrjj-kurtarma-sonrasi-ban-2020","tier":"B","category":"HACK_THEFT","title":"Hesabim calindi.Steam destek sayesinde hesabimi geri aldiktan sonra ban yedim!!!!","summary":"User's Steam account was hijacked on 29.04.2020, and while the user was contacting Steam Support, the attacker played with cheats. Steam Support reset the account, but after the user regained access it was banned because of the hijacker's cheating, and the user is appealing the ban.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2254559285360312886/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"58ec09ace705e242972a","publication_date":"2020-05-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f61f30b3d5","original_id":"zh-clannad0708-v2ex-2024","tier":"B","category":"API_KEY_THEFT","title":"今天早上账号被劫持，物品被交易，余额也被交易走了。有没有什么办法补救？","summary":"The user's Steam account was hijacked: inventory items were listed on the market and account balance was transferred away. The user changed the password, revoked device authorizations, and submitted a support ticket, but the post does not include any Steam Support reply.","quote":"","source_url":"https://www.v2ex.com/t/1079470","source_host":"www.v2ex.com","source_status":"public_url","source_group":"29d4b0eaa1790aa55a3d","publication_date":"2024-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fbce04a55c","original_id":"zh-v2ex-pubg-ban-shensu-shibai","tier":"B","category":"BAN_NO_REASON","title":"账号被劫持讨论串 - PUBG 封禁申诉失败案例","summary":"Another Chinese user in the same thread had his PUBG account banned for cheating done by the hijacker, and his appeal was rejected - the victim carried the penalty.","quote":"","source_url":"https://www.v2ex.com/t/1079470","source_host":"www.v2ex.com","source_status":"public_url","source_group":"29d4b0eaa1790aa55a3d","publication_date":"2024-10-12","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14627446f0","original_id":"zh-v2ex-1000yuan-dianjing-jiudian","tier":"B","category":"HACK_THEFT","title":"账号被劫持讨论串 - 电竞酒店被盗约 1000 元","summary":"Chinese user lost roughly CNY 1,000 after an esports-hotel session hijack, one of several identical cafe/hotel cases in the thread, none of them compensated.","quote":"","source_url":"https://www.v2ex.com/t/1079470","source_host":"www.v2ex.com","source_status":"public_url","source_group":"29d4b0eaa1790aa55a3d","publication_date":"2024-10-12","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab431a59ee","original_id":"zh-lenin-qizha-jinggao-2024","tier":"B","category":"HACK_THEFT","title":"显示账号涉嫌欺诈怎么办","summary":"A user's Steam account was hacked; they changed the password in time, but the hacker sold some CS items and a fraud warning appeared on their profile. No actual Steam Support reply is quoted, and the warning was not explained or removed in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/4751948774788601029/?l=tchinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"32722335ae7fed7ba358","publication_date":"2024-09-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c0f2b16b7","original_id":"ko-snowman-50000won-2026","tier":"B","category":"RESTORE_REFUSED","title":"스팀계정 해킹피해 관련 질문드립니다","summary":"The user's Steam account was hacked and 50,000 KRW disappeared from the Steam wallet through market trades that bypassed Steam Guard, with logins from Paris and London. Steam Support cited a policy that Steam wallet losses from market transactions are never restored.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/797839165142083554/?l=koreana","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b29235a95e8593312037","publication_date":"2026-03-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2d9e89c99","original_id":"ko-ruliweb-macro-eungdap-2024","tier":"B","category":"HACK_THEFT","title":"스팀 해킹 복구 후기","summary":"The user discovered their Steam account had been changed to the China region and contacted Steam Support. After an initial automated reply, a second inquiry led Support to restore the account and refund unauthorized purchases, but about 4,000 KRW spent on 'Winter Memories' was not recovered.","quote":"","source_url":"https://bbs.ruliweb.com/community/board/300143/read/65153159","source_host":"bbs.ruliweb.com","source_status":"public_url","source_group":"7ecc853593243ac02057","publication_date":"2024-03-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c646f7f63e","original_id":"ja-naganegi-discord-nariswamashi-2025","tier":"B","category":"HACK_THEFT","title":"【番外編】Steamアカウントが乗っ取られた件","summary":"The user's Steam account was hijacked after they were tricked by a fake Steam Support account on Discord and asked to share their screen. After contacting official Steam Support and providing the last purchased game and recent payment method, they recovered access in about one day; no verbatim Steam Support reply is quoted.","quote":"","source_url":"https://note.com/naganegip_imas/n/n0f4d040a702e","source_host":"note.com","source_status":"public_url","source_group":"cf2ad80d33ef02ca4c8a","publication_date":"2025-02-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb7102a771","original_id":"tp-wilma-5x-closed-2026","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Trustpilot DE review - Wilma (1 star)","summary":"A Trustpilot reviewer says they opened multiple Steam support requests because each one was closed without resolution, and their latest request was closed for the fifth time. No Steam Support reply is quoted.","quote":"","source_url":"https://de.trustpilot.com/review/help.steampowered.com","source_host":"de.trustpilot.com","source_status":"public_url","source_group":"c9bed2131dbcf3d4333c","publication_date":"2026-06-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2af57a5e8f","original_id":"tp-ramelousse-13week-ban-2025","tier":"B","category":"BAN_NO_REASON","title":"Trustpilot DE review - Ramelousse (1 star)","summary":"The reviewer reports a 13-week Steam community ban with no removed content or linked comments cited as the cause, and says the moderator handling the case simply closes each appeal. No actual Steam Support reply is quoted.","quote":"","source_url":"https://de.trustpilot.com/review/help.steampowered.com","source_host":"de.trustpilot.com","source_status":"public_url","source_group":"c9bed2131dbcf3d4333c","publication_date":"2025-11-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32db1fd4ed","original_id":"tp-cjmoist-2-closed-tickets-2025","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Trustpilot DE review - CJ Moist (1 star)","summary":"A Trustpilot reviewer reported that Steam Support closed two tickets over two days and then told them they would not help. The post does not include a verbatim Steam Support reply.","quote":"","source_url":"https://de.trustpilot.com/review/help.steampowered.com","source_host":"de.trustpilot.com","source_status":"public_url","source_group":"c9bed2131dbcf3d4333c","publication_date":"2025-10-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c1a2b8d14","original_id":"tp-kristupas-unrelated-ban-2026","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Trustpilot DE review - Kristupas Cepas (1 star)","summary":"A user says they tried to access their account and remove Steam Guard, but Steam Support allegedly cited an unrelated community ban instead of addressing the account-access question. The post does not include a verbatim Steam Support reply.","quote":"","source_url":"https://de.trustpilot.com/review/help.steampowered.com","source_host":"de.trustpilot.com","source_status":"public_url","source_group":"c9bed2131dbcf3d4333c","publication_date":"2026-06-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9c2acaf99","original_id":"tp-artem-week-wait-locked-field-2026","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Trustpilot DE review - Artem Shatski (1 star)","summary":"The reviewer reported waiting nearly a week for a first response and said the account field they needed to change was locked and could not be edited. No Steam Support reply is quoted.","quote":"","source_url":"https://de.trustpilot.com/review/help.steampowered.com","source_host":"de.trustpilot.com","source_status":"public_url","source_group":"c9bed2131dbcf3d4333c","publication_date":"2026-10-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4171c2dd2","original_id":"nyag-support-volume","tier":"B","category":"HACK_THEFT","title":"NY AG complaint para. 100-101: Valve received 'hundreds of thousands of support requests' from hacked users","summary":"The post cites NY AG complaint paragraphs stating that Valve received hundreds of thousands of support requests from hacked users or users tricked into transferring virtual items, with thefts often worth thousands to tens of thousands of dollars. It does not quote any actual Steam Support reply.","quote":"","source_url":"https://ag.ny.gov/sites/default/files/court-filings/new-york-v-valve-corporation-complaint-2026.pdf","source_host":"ag.ny.gov","source_status":"public_url","source_group":"f14ccd3867f9e4a2d648","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-448fbd6b4a","original_id":"nyag-restoration-ended","tier":"B","category":"RESTORE_REFUSED","title":"NY AG complaint para. 103: Valve discontinued restoring stolen items in 2016 to protect item scarcity","summary":"The post cites a NY AG complaint saying Valve discontinued restoring stolen items in 2016 to protect item scarcity. The quoted language is from the complaint/Valve policy discussion, not an actual Steam Support reply.","quote":"","source_url":"https://ag.ny.gov/sites/default/files/court-filings/new-york-v-valve-corporation-complaint-2026.pdf","source_host":"ag.ny.gov","source_status":"public_url","source_group":"f14ccd3867f9e4a2d648","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86134370f2","original_id":"nyag-valve-77k-quote","tier":"B","category":"HACK_THEFT","title":"NY AG complaint para. 102: Valve's own admission of 77,000 accounts hijacked and pillaged each month","summary":"The post quotes a NY AG complaint referencing Valve's 2015 article stating about 77,000 Steam accounts are hijacked and pillaged each month. It does not include any quoted Steam Support reply.","quote":"","source_url":"https://ag.ny.gov/sites/default/files/court-filings/new-york-v-valve-corporation-complaint-2026.pdf","source_host":"ag.ny.gov","source_status":"public_url","source_group":"f14ccd3867f9e4a2d648","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ab0dbab1ae","original_id":"nyag-child-theft-dismissed","tier":"B","category":"HACK_THEFT","title":"NY AG complaint para. 145: esports CEO reported theft from his 11-year-old son's account; Valve concluded nothing was stolen","summary":"The post quotes a NY AG complaint alleging that an esports CEO reported virtual item theft from his 11-year-old son's Steam account; Valve determined the items were not stolen and apparently did not close the account.","quote":"","source_url":"https://ag.ny.gov/sites/default/files/court-filings/new-york-v-valve-corporation-complaint-2026.pdf","source_host":"ag.ny.gov","source_status":"public_url","source_group":"f14ccd3867f9e4a2d648","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-578f7a55ba","original_id":"bbb-profile-current","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB: Valve Corporation holds an F rating with a Pattern of Complaints alert","summary":"The post reports Valve's BBB F rating and complaint patterns, including account recovery/verification failures, refund denials, bans, canned replies, and account deletion refusals. It does not include a verbatim Steam Support reply.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/complaints","source_host":"www.bbb.org","source_status":"public_url","source_group":"7011fb161abf80edfa0a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e6ecf6861","original_id":"bbb-pattern-2013","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB Pattern of Complaints finding against Valve, 25 June 2013 (verbatim)","summary":"The post describes a BBB pattern of complaints against Valve/Steam about malfunctioning games, invalid CD keys, blocked game libraries, refund/credit card issues, and failure to respond to consumers. It says Valve did not respond to BBB's request to address the pattern.","quote":"","source_url":"https://kotaku.com/valve-is-not-psyched-they-got-an-f-in-customer-service-1691308332","source_host":"kotaku.com","source_status":"public_url","source_group":"2fe2d90c52533627eb70","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed36fc15a1","original_id":"bbb-2015-717-unanswered","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Valve gets lowest possible customer service rating from BBB (March 2015): 717 complaints, 502 unanswered","summary":"The post reports that Valve had an F BBB rating in March 2015 due to hundreds of complaints, many of which went unanswered. It does not include any actual quoted Steam Support reply.","quote":"","source_url":"https://www.afterdawn.com/news/article.cfm/2015/03/17/valve-gets-lowest-possible-customer-service-rating-from-bbb","source_host":"www.afterdawn.com","source_status":"public_url","source_group":"84e682b943633302a3a8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bb803c1052","original_id":"ftc-foia-264","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"The Saddest, Funniest, and Strangest FTC Complaints Against Valve - 264 complaints obtained by FOIA","summary":"The post summarizes an article about FTC complaints against Valve, alleging poor customer service, unanswered help requests, abruptly ended email chains, and hacked-account recovery failures. It does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.vice.com/en/article/the-saddest-funniest-and-strangest-ftc-complaints-against-valve/","source_host":"www.vice.com","source_status":"public_url","source_group":"701f3c1db7bcf24b7173","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1deeeb1950","original_id":"ftc-banned-hijacking-ignored","tier":"B","category":"BAN_NO_REASON","title":"FTC complaint: account banned for 'Hijacking', Valve will not answer","summary":"A user's account was permanently banned with the stated reason 'Hijacking' and no further explanation or opportunity to respond. Steam Support allegedly stopped responding to appeals and ignored the user, leading to an FTC complaint.","quote":"","source_url":"https://www.vice.com/en/article/the-saddest-funniest-and-strangest-ftc-complaints-against-valve/","source_host":"www.vice.com","source_status":"public_url","source_group":"701f3c1db7bcf24b7173","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef0bdb5f4f","original_id":"ftc-autistic-son-no-phone","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"FTC complaint from a parent: no customer support phone number, email only","summary":"A parent filed an FTC complaint saying their autistic son's Steam game download failed with an 'unknown error' and that Steam only offers email support with no resolution. The post does not quote any Steam Support reply.","quote":"","source_url":"https://www.vice.com/en/article/the-saddest-funniest-and-strangest-ftc-complaints-against-valve/","source_host":"www.vice.com","source_status":"public_url","source_group":"701f3c1db7bcf24b7173","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c022120be9","original_id":"ftc-unauthorised-charges","tier":"B","category":"HACK_THEFT","title":"FTC complaints: year-long unauthorised charges on a business debit card, non-gamer's account compromised","summary":"Complainants reported repeated unauthorized Steam charges on business debit cards and a compromised account, saying they could not get resolution from Valve and filed FTC complaints. No Steam Support reply is quoted.","quote":"","source_url":"https://www.vice.com/en/article/the-saddest-funniest-and-strangest-ftc-complaints-against-valve/","source_host":"www.vice.com","source_status":"public_url","source_group":"701f3c1db7bcf24b7173","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26a788ee21","original_id":"valve-blog-mar2016","tier":"B","category":"RESTORE_REFUSED","title":"Valve, 'Security and Trading: Update' (1 Mar 2016): 'we will no longer be manually restoring items'","summary":"The post describes Valve's March 2016 policy update announcing that it would no longer manually restore items lost through trades or market transactions. It quotes Valve's public announcement, not an actual Steam Support reply to a ticket.","quote":"","source_url":"https://store.steampowered.com/oldnews/20631","source_host":"store.steampowered.com","source_status":"public_url","source_group":"a0eacb7cf87e54589e5b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3175976fe3","original_id":"valve-trade-scam-faq-2015","tier":"B","category":"RESTORE_REFUSED","title":"Valve's June 2015 trade-scam FAQ: 'All trade scams can be avoided'","summary":"The post describes Valve's June 2015 FAQ change ending restoration of items lost to trade scams. It quotes Valve's FAQ saying \"All trade scams can be avoided\" but contains no individual Steam Support reply.","quote":"","source_url":"https://www.gamespot.com/articles/valve-wont-replace-items-lost-in-steam-trading-sca/1100-6428515/","source_host":"www.gamespot.com","source_status":"public_url","source_group":"80d6fad4977220ccd082","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8a15d2643","original_id":"valve-vac-no-appeal","tier":"B","category":"BAN_NO_REASON","title":"Valve VAC policy: bans cannot be appealed and the detected cheat is never disclosed","summary":"The post explains Valve's VAC policy, stating that VAC bans cannot be appealed, the detected cheat is never disclosed, and support cannot manually remove bans. It does not quote any actual Steam Support reply or describe a specific user's support interaction.","quote":"","source_url":"https://help.steampowered.com/en/faqs/view/5C1C-FB16-5F3B-0A8B","source_host":"help.steampowered.com","source_status":"public_url","source_group":"87f8b02e64f980a26d28","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"policy_context","kind_label":"Policy context","has_collected_image":false},{"ref":"S-6061d44b74","original_id":"ssa-responsibility-clause","tier":"B","category":"RESTORE_REFUSED","title":"Steam Subscriber Agreement: user bears responsibility for account security; Valve disclaims responsibility for resulting activity","summary":"The post explains that the Steam Subscriber Agreement places account security responsibility on the user and is cited by Steam Support when refusing to restore items from hijacked accounts or lift VAC bans incurred during compromise. It does not quote an actual Steam Support reply.","quote":"","source_url":"https://store.steampowered.com/subscriber_agreement/","source_host":"store.steampowered.com","source_status":"public_url","source_group":"f49b957b54c7710bbef6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-658a005a8b","original_id":"valve-trade-protection-2025","tier":"B","category":"TRADE_REVERSAL","title":"Valve ships Trade Protection in July 2025 - self-service 7-day trade reversal, CS2 only","summary":"The post describes Valve's July 2025 Trade Protection feature for CS2, which allows self-service reversal of protected trades within 7 days and imposes limits and cooldowns. It does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.pcgamer.com/games/fps/steam-will-let-you-reverse-your-last-7-days-of-cs2-and-soon-other-trades-if-you-accidentally-swap-your-usd10-000-ak-47-for-some-magic-beans/","source_host":"www.pcgamer.com","source_status":"public_url","source_group":"fe1f0181f9a03665306e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-972a15e059","original_id":"eurogamer-no-return-2015","tier":"B","category":"RESTORE_REFUSED","title":"Eurogamer: Valve will no longer return items lost in Steam trade scams (29 June 2015)","summary":"The post summarizes a 2015 Eurogamer report that Valve stopped restoring items lost in Steam trade scams. Valve's stated justification was that restorations devalue items and that 'All trade scams can be avoided'; victims get no recovery, only the scammer may be banned.","quote":"","source_url":"https://www.eurogamer.net/valve-will-no-longer-return-items-lost-in-steam-trade-scams","source_host":"www.eurogamer.net","source_status":"public_url","source_group":"2ceda9f50f9a9148c6d5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53f17e03ea","original_id":"fanbyte-no-restore","tier":"B","category":"RESTORE_REFUSED","title":"Fanbyte: Valve will no longer restore lost and stolen items","summary":"The post summarizes a Fanbyte report that Valve will no longer restore items lost or stolen after successful trade or market transactions. It says account recovery remains available but item recovery does not, with no direct Steam Support reply quoted.","quote":"","source_url":"https://www.fanbyte.com/ready-set/valve-will-no-longer-restore-lost-and-stolen-items","source_host":"www.fanbyte.com","source_status":"public_url","source_group":"8a689140af5dad369a4b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bfeadd2f6e","original_id":"destructoid-no-restore","tier":"B","category":"RESTORE_REFUSED","title":"Destructoid: Valve no longer restores items lost in Steam trade scams","summary":"The post discusses a Destructoid report that Valve no longer restores items lost in Steam trade scams, citing item economy stability. It does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://www.destructoid.com/valve-no-longer-restores-items-lost-in-steam-trade-scams/","source_host":"www.destructoid.com","source_status":"public_url","source_group":"c78ca93fce841889f18f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e311dd394","original_id":"pcgamesn-no-return","tier":"B","category":"RESTORE_REFUSED","title":"PCGamesN: Valve will no longer return in-game Steam items to scam victims","summary":"The post summarizes a PCGamesN report that Valve will no longer return in-game Steam items to trade scam victims. It says Valve considers scams avoidable and only bans the scammer, leaving victims to bear the loss.","quote":"","source_url":"https://www.pcgamesn.com/valve-will-no-longer-return-in-game-steam-items-to-scam-victims","source_host":"www.pcgamesn.com","source_status":"public_url","source_group":"7cd1bd088b35e119e778","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc9345870d","original_id":"malwarebytes-dupes-gone","tier":"B","category":"RESTORE_REFUSED","title":"Malwarebytes: Steam Support no longer duplicates items to compensate hijacking victims","summary":"The post discusses a Malwarebytes article stating that Steam Support no longer duplicates or restores items for hijacking/scam victims. It does not include an actual verbatim reply from Steam Support/Valve.","quote":"","source_url":"https://www.malwarebytes.com/blog/news/2021/03/steam-users-dont-fall-for-the-i-accidentally-reported-you-scam","source_host":"www.malwarebytes.com","source_status":"public_url","source_group":"f963e9736d74824fdf82","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62bcce3829","original_id":"kotaku-still-terrible","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Kotaku: Steam Customer Service Is Still Terrible (Oct 2015)","summary":"A 2015 Kotaku article reported that Valve's promised support overhaul had not materialized: users faced long waits and 'radio silence' with no wait-time estimates or status updates. The post contains no quoted Steam Support reply.","quote":"","source_url":"https://kotaku.com/steam-customer-service-is-still-terrible-1734354928","source_host":"kotaku.com","source_status":"public_url","source_group":"4e0ac4b68df364d4f656","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-830fb1b47b","original_id":"change-org-petition-83h","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Petition: 'Improve your Customer Support' - hijacked account, ~83 hour stated response time, no reply","summary":"A user's Steam account was hijacked via phishing, and they reported providing all requested verification information but received no response after about 83 hours/four days. The post discusses Valve's published support queue delays and a petition, but does not include an actual Steam Support reply.","quote":"","source_url":"https://www.change.org/p/valve-steam-improve-your-customer-support","source_host":"www.change.org","source_status":"public_url","source_group":"ec65d5129d0142b24da9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-837b27f1b6","original_id":"steam-queue-stats","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Valve's own published support queue: 34,102 pending Account Security & Recovery requests","summary":"The post reports Valve's published Steam Support queue statistics showing 34,102 pending Account Security & Recovery requests, along with users reporting long waits and no replies. It does not include any actual quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/541906348044779501","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5e79f1a576bb2459b2c7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dedc14ca52","original_id":"silentpush-cs2-phishing","tier":"B","category":"HACK_THEFT","title":"Browser-in-the-Browser attacks target CS2 players' Steam accounts","summary":"The post describes a Browser-in-the-Browser phishing campaign targeting CS2 players, using fake Steam login overlays to steal credentials and 2FA codes and drain inventories. It states that under Valve's Item Restoration Policy, the stolen items are not recoverable through Steam Support.","quote":"","source_url":"https://www.bleepingcomputer.com/news/security/browser-in-the-browser-attacks-target-cs2-players-steam-accounts/","source_host":"www.bleepingcomputer.com","source_status":"public_url","source_group":"d193bd7d25f0a4f93c0c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aebedbdf30","original_id":"malwarebytes-fake-verification-2026","tier":"B","category":"HACK_THEFT","title":"Malwarebytes: Fake verification pages are stealing Steam accounts from players (2026)","summary":"Malwarebytes documented a 2026 phishing campaign using fake FACEIT verification pages to steal Steam credentials and 2FA codes, then take over accounts and drain inventories. The advisory notes Steam Support never proactively contacts users or asks for passwords/Steam Guard codes, and items removed this way are not restored.","quote":"","source_url":"https://www.malwarebytes.com/blog/threat-intel/2026/06/fake-verification-pages-are-stealing-steam-accounts-from-players","source_host":"www.malwarebytes.com","source_status":"public_url","source_group":"81b0d9e2d1c83156530d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8428928f64","original_id":"bitdefender-csmoney-6m","tier":"B","category":"HACK_THEFT","title":"Hackers Steal $6 Million Worth of CS:GO Skins from Trading Platform (Aug 2022)","summary":"CS.Money was compromised after attackers stole mobile authenticator files used for Steam authorization and took control of its trade bots, stealing about 20,000 CS:GO items worth roughly $6 million. Around half were recovered, leaving about $2 million unrecoverable; no Steam Support quote is present.","quote":"","source_url":"https://www.bitdefender.com/en-us/blog/hotforsecurity/hackers-steal-6-million-worth-of-cs-go-skins-from-trading-platform","source_host":"www.bitdefender.com","source_status":"public_url","source_group":"78f9c7b31635da95f091","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4c0defc01","original_id":"api-scam-mechanics","tier":"B","category":"API_KEY_THEFT","title":"How the Steam API key scam defeats the Mobile Authenticator - and why Valve will not restore the items","summary":"The post explains how a Steam API key scam can bypass the Mobile Authenticator by canceling and replacing trade offers so victims authorize fraudulent trades. It says Valve will not restore the stolen items under its Item Restoration Policy, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/sharedfiles/filedetails/?id=2926756889","source_host":"steamcommunity.com","source_status":"public_url","source_group":"40812faf7a26ae82027b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-014f59b322","original_id":"pikabu-2fa-bypass-2023","tier":"B","category":"HACK_THEFT","title":"Украли Steam-аккаунт при всех действующих аутентификаторах","summary":"The user's Steam account was stolen after a fake Discord Nitro site: phone, email, and authenticator were changed/removed. She later restored the account successfully; no Steam Support reply is quoted.","quote":"","source_url":"https://pikabu.ru/story/ukrali_steamakkaunt_pri_vsekh_deystvuyushchikh_autentifikatorakh_10217286","source_host":"pikabu.ru","source_status":"public_url","source_group":"df82c299adf7544f8300","publication_date":"2023-05-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52319da363","original_id":"pikabu-account-resold","tier":"B","category":"HACK_THEFT","title":"Украли аккаунт в steam и продали его?","summary":"The user's email and Steam account were hijacked and the account was sold to another person, who contacted them in voice chat. The user contacted Steam Support, but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://pikabu.ru/story/ukrali_akkaunt_v_steam_i_prodali_ego_8013459","source_host":"pikabu.ru","source_status":"public_url","source_group":"3a2d17965345af65b377","publication_date":"2021-02-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dfc3f12f5d","original_id":"pikabu-rust-gift-drain","tier":"B","category":"HACK_THEFT","title":"Новый вид мошенничества в Steam? - 15.12.25 06:09","summary":"The user reports that a friend's son's Steam account repeatedly sends Rust as a gift to unknown bots after wallet top-ups, even after password changes and while the PC was off; Steam Support reportedly only sends generic replies.","quote":"","source_url":"https://pikabu.ru/story/novyiy_vid_moshennichestva_v_steam_13500869","source_host":"pikabu.ru","source_status":"public_url","source_group":"6b334c47a1ec97c3d01a","publication_date":"2025-12-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f0cc856e7","original_id":"steam-ru-skins-incompetent","tier":"B","category":"RESTORE_REFUSED","title":"Украли скины кс го, поддержка некомпетентна.","summary":"Пользователь потерял трейдабельные скины CS:GO примерно на 5к из-за мошеннического трейда с подменой аккаунта и просил поддержку вернуть предметы, приложив скриншоты. Поддержка, по описанию автора, ответила автоматическим отказом со ссылкой на правила и закрыла обращение; повторное обращение также привело к отказу.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3833171151453747938/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ca01c8bce50f4ac9d783","publication_date":"2023-05-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-410180368a","original_id":"steam-ru-no-answer-2024","tier":"B","category":"HACK_THEFT","title":"Украли аккаунт а поддержка стим до сих пор не отвечает((.","summary":"The user reports that their Steam account was stolen while they slept; the attacker changed the email/phone and disabled Steam Guard. The user says Steam Support has not responded; the long troubleshooting text in the post is forum advice, not a Valve reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/6679473922618206646/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0e200577c7d8664f358e","publication_date":"2024-03-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b33158b92","original_id":"steam-ru-trade-doppelganger","tier":"B","category":"HACK_THEFT","title":"Украли вещи с аккаунта через трейд что делать?","summary":"The user was scammed via Discord into sending a trade offer to an impersonated friend account and lost their items. No Steam Support reply is quoted; a comment merely states that Support does not return items and blames the user.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/797839675762955353/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9c9bcefb84ec733c02db","publication_date":"2026-03-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe4025a67d","original_id":"steam-ru-rust-skins-sold","tier":"B","category":"HACK_THEFT","title":"Украли скины","summary":"The user says their Steam account was hacked on August 13, their Rust skins were sold, and the money was used to buy a worthless item. A forum reply advises checking/revoking the Steam API key, logging out other devices, changing the password, and says items will not be restored, but this is not a quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/5540051992989644739/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"be4463615016caaf5d5e","publication_date":"2023-11-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c8a638468","original_id":"steam-ru-items-gone-after-reset","tier":"B","category":"HACK_THEFT","title":"Украли вещи, взломали аккаунт.","summary":"The user entered login and SMS code on a phishing site, had Steam Guard removed/replaced, and later lost inventory items after another unauthorized login from a different city. The post contains no quoted Steam Support reply; another commenter says skins will not be returned and advises removing the Steam API key.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/1753526137075184334/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5a8fa653fa118b00fec8","publication_date":"2020-02-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d24f1712de","original_id":"steam-ru-strange-policy","tier":"B","category":"RESTORE_REFUSED","title":"Странная политика Steam, на счёт потерянных вами предметов.","summary":"The user's account was hijacked, and a scammer impersonating a friend caused their Steam items to be traded to an empty account. Steam Support reportedly refused to restore the lost skins, citing impact on the economy, but the post does not include a verbatim support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3814039097898642229/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"01341626db9efcd46fed","publication_date":"2023-08-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fcfcce83f","original_id":"pg-support-problems-2014","tier":"B","category":"HACK_THEFT","title":"Проблемы со службой поддержки STEAM - Форум Playground.ru","summary":"The user says their Steam account and original email were hacked long ago, leaving games tied to an inaccessible account. They are asking how to contact Steam Support by phone; no Steam Support reply is quoted.","quote":"","source_url":"https://www.playground.ru/misc/forum/problemy_so_sluzhboj_podderzhki_steam-1282513","source_host":"www.playground.ru","source_status":"public_url","source_group":"9e8ed4a4e4eff0504f77","publication_date":"2014-12-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-618dfe140f","original_id":"pg-jared-closes-ticket","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Вопрос о Steam support - Форум Playground.ru","summary":"The user says their Steam account was hacked a year ago and restored via support. Now they need official confirmation of the hijacking for a game, but after writing three times, tickets are answered by someone named Jared and closed without helping.","quote":"","source_url":"https://www.playground.ru/misc/forum/vopros_o_steam_support-1282813","source_host":"www.playground.ru","source_status":"public_url","source_group":"f97e629efb9439ea66fd","publication_date":"2019-06-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80069185f2","original_id":"pg-steam-took-gift-gta5","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Стим просто так забрал Игру - Форум Playground.ru","summary":"Пользователь получил в подарок Grand Theft Auto V, поиграл 36 часов, после чего подарок был отозван службой поддержки Steam; он спрашивает, вернут ли игру. В ответе поддержки приведён общий шаблон о задержках покупок и возврате средств, без решения по отозванному подарку.","quote":"","source_url":"https://www.playground.ru/misc/forum/stim_prosto_tak_zabral_igru-1282560","source_host":"www.playground.ru","source_status":"public_url","source_group":"9d6c3f7cb78ad67d7930","publication_date":"2015-06-20","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a479295b68","original_id":"pg-phish-senran-recovered","tier":"B","category":"HACK_THEFT","title":"Украли Стим аккаунт. Как вернуть? [Update: Вернули, ура!] - Форум Playground.ru","summary":"The user fell for a phishing link in a Steam chat, entered their login credentials and Steam Guard confirmation, and the attacker changed the account email, password, phone number, and removed Steam Guard. The post update says the account was eventually returned, but it does not quote any Steam Support reply.","quote":"","source_url":"https://www.playground.ru/misc/forum/ukrali_stim_akkaunt_kak_vernut_update_vernuli_ura-1758822","source_host":"www.playground.ru","source_status":"public_url","source_group":"8cb63092530e316a1ccc","publication_date":"2025-03-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-307c508468","original_id":"stopgame-steam-origin-hijack","tier":"B","category":"HACK_THEFT","title":"Steam и Origin. Или как у меня угнали аккаунты.","summary":"The user's email was hacked and their Steam and Origin accounts were stolen. Steam Support helped them recover the Steam account quickly, while Origin support had not responded; no Steam Support reply is quoted.","quote":"","source_url":"https://stopgame.ru/blogs/topic/37806","source_host":"stopgame.ru","source_status":"public_url","source_group":"7d4370736288e73a4549","publication_date":"2012-06-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4d9bb78a3","original_id":"habr-recovery-experience","tier":"B","category":"RECOVERY_HIJACK","title":"Из опыта восстановления доступа к учётной записи Steam / Хабр","summary":"An article on Habr describes a user's experience losing access to a secondary Steam account and contacting Steam Support for recovery. The text is cut off while discussing the proof of ownership requested by support.","quote":"","source_url":"https://habr.com/ru/articles/361835/","source_host":"habr.com","source_status":"public_url","source_group":"ac9afe189b086f6d6073","publication_date":"2014-10-14","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bdfee0503c","original_id":"steam-ru-tickets-closed-5min","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Почему закрывают обращения в поддержку ?","summary":"The user says their Steam support tickets about a communication ban caused by comments were closed within 5 minutes without any answer. The post also states there will be no unban in any case.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3833171656673049728/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"feb50cc9070881c5db50","publication_date":"2023-05-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb1eab8e9e","original_id":"steam-ru-wall-comment-ban","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Бан в Сообществе Steam за комментарии на стене","summary":"The user received a Steam Community ban after using a script to mass-message friends advertising a friend's Faceit account for sale. They contacted Steam Support but received no response.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3811782656725834571/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f4badc0084ae41626475","publication_date":"2023-06-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-97447f1bc8","original_id":"steam-ru-ticket-was-closed","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Это обращение было закрыто.","summary":"The user's Steam account was stolen and they contacted Steam Support with evidence. The ticket was closed with the quoted status message 'Это обращение было закрыто.' and no substantive support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/1369506834137627131/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c60f5d1762e9da726b0e","publication_date":"2017-06-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db41c550a3","original_id":"steam-ru-lifetime-trade-ban","tier":"B","category":"BAN_NO_REASON","title":"Пожизненный трейд бан","summary":"The user received a permanent trade ban after a phishing attempt compromised the email linked to their Steam account. They wrote to Steam Support, which reportedly dismissed them and threatened to close any further request without discussion.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/4846392474891415329/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ca10742c1d5894d392ec","publication_date":"2020-09-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f72d0ae6a","original_id":"steam-ru-community-ban-dota","tier":"B","category":"BAN_NO_REASON","title":"Community ban Стим","summary":"The user received a Steam Community Ban for a wall comment, says no duration or reason was shown, and asks whether Steam Support can remove it. No actual Steam Support reply is quoted; only system/game messages are included.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/530969587393602418/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c2172197a15311948cef","publication_date":"2025-04-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02625adf66","original_id":"steam-ru-10-days-silence","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Долгий ответ поддержки стим","summary":"User reports their Steam account was stolen and a support ticket with ownership proof has gone unanswered for about 10 days; Steam Support has not replied, and the site prevents creating a new ticket while the old one is open.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3761102779885562053/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"06197114a18978efbbcf","publication_date":"2023-01-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3f2848c3c","original_id":"steam-ru-gift50-phish","tier":"B","category":"HACK_THEFT","title":"Украли основной аккаунт и поменяли почту !","summary":"The user fell for a fake free $50 gift scam, entered a Steam code, and had their account email changed by an attacker. Forum replies advise freezing the account via the original email and contacting Steam Support with ownership proof; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3826424998957579498/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2cfafc2d369c7a5460fa","publication_date":"2023-08-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a993afbed4","original_id":"steam-ru-items-via-guard","tier":"B","category":"API_KEY_THEFT","title":"Украли вещи","summary":"The user reports Steam items stolen without their knowledge and asks if they can be returned. Other forum users advise checking/removing a Steam API key and say the items will not be returned; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/2254560552302676642/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7cec9b3efc1d63c4e1ef","publication_date":"2020-05-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a33305ddef","original_id":"steam-ru-how-long-wait","tier":"B","category":"HACK_THEFT","title":"Украли аккаунт Стим вопрос как долго ждать ответа от поддержки Стим?","summary":"The user says their Steam account was hijacked and asks how long Steam Support will take to respond. They mention sending balance top-up screenshots/receipts, but the post contains no quoted Steam Support reply—only another user's advice and a Steam support wait-time page.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/1644295067073254960/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ad1438f4143a39bd43d7","publication_date":"2019-07-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-00835d6007","original_id":"steam-ru-rucard-verify-fail","tier":"B","category":"HACK_THEFT","title":"украли аккаунт","summary":"The user's email was hacked, giving the attacker access to their Steam account; the password, phone number, and email were changed. No actual Steam Support reply is quoted, only forum advice about locking the account and using recovery forms.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3468361783669722238/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"56d16291ea08f10d7182","publication_date":"2022-11-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-59582a564b","original_id":"steam-ru-6-years-later","tier":"B","category":"HACK_THEFT","title":"Помогите понять как восстановить украденный аккаунт","summary":"The user discovered that an old Steam account was hacked and detached from their email about six years ago, and asks how to submit a recovery request and what proof to provide. The post contains community advice about recovery but no quoted reply from Steam Support/Valve.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/4625855174854847107/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74d9e802a015a3a45adc","publication_date":"2024-11-24","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8885fbfdae","original_id":"steam-ru-stealer-victim","tier":"B","category":"HACK_THEFT","title":"Украли аккаунт стиллером, возможно ли восстановить аккаунт если есть доступ к привязанному номера, но, почту сменили? Есть ли шансы?","summary":"The user's Steam account was stolen by a stealer; the email and password were changed but the linked phone number remains. Other users advise contacting Steam Support and providing proof of ownership, but no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/7119694909419750864/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1245b29b016a6327d03f","publication_date":"2024-01-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a99d86587","original_id":"steam-ru-2years-no-reply","tier":"B","category":"HACK_THEFT","title":"Помогите вернуть старый аккаунт, или просто посоветуйте","summary":"The user says their Steam account was stolen almost two years ago and that Steam Support never responded. Commenters advise creating a ticket with proof of ownership such as original email, activated keys, card numbers, and payment data.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/592891465952150357/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9c9c528e438f44ae886f","publication_date":"2025-03-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-764e9c06c4","original_id":"steam-ru-danger389","tier":"B","category":"HACK_THEFT","title":"Украли аккаунт Стима","summary":"The user's Steam account danger389 was stolen and the associated email was changed. They say multiple Steam Support requests over about a month received no reply, and Steam's recovery dialog only prompted them to sign out of their current account to recover another account.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/2805133852518328549/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b66fc4e4dfe9813f7313","publication_date":"2020-08-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37bb82bd50","original_id":"steam-ru-cannot-file-request","tier":"B","category":"RECOVERY_HIJACK","title":"Не получается восстановить аккаунт","summary":"The user's friend had their Steam account hijacked, details changed, and Steam Guard disabled. They cannot submit a recovery request because Steam says one was already sent, likely to the compromised email; no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3729575042621343471/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5c3824fd725e0ab9fe48","publication_date":"2022-12-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2f50e2c5c","original_id":"steam-ru-wallet-drained-347","tier":"B","category":"API_KEY_THEFT","title":"украли деньги через торговую площадку стим","summary":"The user says 347 rubles were used for two unauthorized Dota item purchases despite Steam Guard and no PC access. Forum replies say the money will not be returned and advise checking/revoking a Steam Web API key, logging out all devices, and changing the password; no Steam Support quote is present.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/530970010564239581/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0bd9baf66de86b730b2b","publication_date":"2025-04-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a4510756e","original_id":"steam-ru-rehijack-fear","tier":"B","category":"HACK_THEFT","title":"Могут ли мошенники вернуть аккаунт после восстановления через поддержку зная только мойномер, логин и первую почту?","summary":"The user's Steam account was stolen after a scam; they froze it and contacted Steam Support, which restored access after verifying ownership details such as card digits, first email, and phone number. They now worry the attackers could use that known information to recover the account again, and comments advise checking/removing any Steam API key and avoiding phishing.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3819656934436484567/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f53792957c33ce7b880e","publication_date":"2023-04-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a47f22f556","original_id":"steam-ru-vac-after-intrusion","tier":"B","category":"HACK_THEFT","title":"За что бан в Раст?","summary":"The user says someone else accessed their Steam account while they were away, played Rust for 54 minutes, and the account received a VAC ban. The post only contains community advice about securing the account and contacting support; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/797841122761347478/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2efb7f0cdffd2da780e1","publication_date":"2026-04-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36115e60fa","original_id":"steam-cs2-fake-faceit","tier":"B","category":"HACK_THEFT","title":"У меня украли скины","summary":"The user reports that their CS2 skins were stolen through a fake FACEIT phishing site and a swapped Steam trade. The post includes the user's message to Steam Support and forum replies, but no actual quoted Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/594022323371172597/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f8105323fbbc9883984c","publication_date":"2025-05-06","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e7ea67dae","original_id":"dtf-5am-hijack-recovered","tier":"B","category":"HACK_THEFT","title":"#UPD(вернули)У меня украли аккаунт Steam","summary":"The user's Steam account was hijacked, with email and authenticator access removed, and they created a support ticket. The post contains no quoted Steam Support reply; the title says the account was eventually returned.","quote":"","source_url":"https://dtf.ru/steam/3033466-updvernuliu-menya-ukrali-akkaunt-steam","source_host":"dtf.ru","source_status":"public_url","source_group":"14a1cdfb815ae1e20b19","publication_date":"2024-09-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb48fe602c","original_id":"dtf-senran-phish-recovered","tier":"B","category":"HACK_THEFT","title":"(Вернули, ура!)Украли Стим аккаунт. Как вернуть?","summary":"Пользователь перешёл по фишинговой ссылке в чате Steam, ввёл логин, пароль и Steam Guard, после чего аккаунт был угнан: за минуту сменили пароль, почту, телефон и отвязали Guard. В заголовке сказано, что аккаунт вернули, но цитаты ответа Steam Support в посте нет.","quote":"","source_url":"https://dtf.ru/steam/3641716-vernuli-uraukrali-stim-akkaunt-kak-vernut","source_host":"dtf.ru","source_status":"public_url","source_group":"1cf21b08de8c5a4311c4","publication_date":"2025-03-16","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7d9f7ff973","original_id":"dtf-lost-account-forever","tier":"B","category":"HACK_THEFT","title":"Моя история потери аккаунта Стим","summary":"The user's Steam account was hijacked in 2015; Steam Support required proof of ownership such as old receipts, keys, or payment history, which the user did not have. The hijacker later responded and the user arranged Family Sharing with him.","quote":"","source_url":"https://dtf.ru/id119802/4028433-kak-ya-poteral-akkaunt-v-steam-i-chto-s-etim-delat","source_host":"dtf.ru","source_status":"public_url","source_group":"a08b24997adb01f7b4b2","publication_date":"2025-09-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a50b1f627","original_id":"dtf-mail-hack-returned","tier":"B","category":"HACK_THEFT","title":"Взломали акк на Стиме upd: поддержка уже вернула","summary":"Пользователя взломали через почту и отвязали почту от Steam; он обратился в поддержку, и в UPD сообщает, что аккаунт уже вернули. Прямой цитаты ответа поддержки в посте нет.","quote":"","source_url":"https://dtf.ru/ask/676013-vzlomali-akk-na-stime-upd-podderzhka-uzhe-vernula","source_host":"dtf.ru","source_status":"public_url","source_group":"a14022876e24f0a2cc56","publication_date":"2021-03-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39fdcf9430","original_id":"dtf-ban-after-topup-800","tier":"B","category":"BAN_NO_REASON","title":"Бан в steam","summary":"The user's Steam account was banned after topping up with a Turkish card via VPN; an update says the account was later unblocked because the system considered the activity unusual. No Steam Support reply is quoted.","quote":"","source_url":"https://dtf.ru/ask/1331776-ban-v-steam","source_host":"dtf.ru","source_status":"public_url","source_group":"bac2a0047def3a2c5980","publication_date":"2022-08-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-929395e3b2","original_id":"dtf-retail-key-saved-account","tier":"B","category":"HACK_THEFT","title":"Как Веном Снейк спас мой аккаунт Steam","summary":"Пользователь сообщает, что его аккаунт Steam украли, но поддержка попросила код активации хотя бы одной игры; он отправил фото кода Metal Gear Solid V, и аккаунт вернули. Прямой цитаты ответа Steam Support в посте нет.","quote":"","source_url":"https://dtf.ru/games/1241606-kak-venom-sneik-spas-moi-akkaunt-steam","source_host":"dtf.ru","source_status":"public_url","source_group":"d1996c7d5aee1041f9c2","publication_date":"2022-06-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d59be5e4c","original_id":"mailru-ticket-closed-2018","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"STEAM \"Обращение закрыто\" - sed_bro_2","summary":"The user reports their Steam account was hacked and their support ticket now shows 'closed'; they are unsure whether Steam replied and ask whether to contact support again. No Steam Support reply is quoted.","quote":"","source_url":"https://otvet.mail.ru/question/212245314","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"ca3f8cd26658cef54f81","publication_date":"2018-12-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b3d89666b","original_id":"mailru-trojan-roblox-2026","tier":"B","category":"HACK_THEFT","title":"Украли Стим акаунт что делать - vinny_279","summary":"The user downloaded a Trojan via Telegram while trying to get a Roblox bypass, and their Steam account was hijacked with the email, password, and phone number changed. They contacted Steam Support, which reportedly asked them to show top-up proof, but no verbatim Steam Support reply is quoted.","quote":"","source_url":"https://otvet.mail.ru/question/268780101","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"5b049859898e0986d3d8","publication_date":"2026-01-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79b40bb7bf","original_id":"mailru-cannot-contact-support","tier":"B","category":"HACK_THEFT","title":"Украли аккаунт в стим, но я просто не могу написать в поддержку, так как почту, логин и номер сменили. Что делать? - ilchik_12","summary":"The user reports that their Steam account was stolen and the email, login, and phone number were changed, so they cannot contact support normally. They provide a template for a support request, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://otvet.mail.ru/question/229808035","source_host":"otvet.mail.ru","source_status":"public_url","source_group":"023cb2a4dc1589a0d410","publication_date":"2022-07-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9326212e18","original_id":"pg-summer-away-hijack","tier":"B","category":"HACK_THEFT","title":"Что делать если украли аккаунт? - Форум Playground.ru","summary":"The user’s Steam account was hijacked while they were away, and they say they have spent about 15,000 rubles on it and written to Steam Support three times. The post contains forum advice but no quoted reply from Steam Support/Valve.","quote":"","source_url":"https://forums.playground.ru/steam/chto_delat_esli_ukrali_akkaunt-1014925/","source_host":"forums.playground.ru","source_status":"public_url","source_group":"fb379a89ec5d640eb3b3","publication_date":"2022-08-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b3678de59","original_id":"pg-return-account-4-6-years","tier":"B","category":"HACK_THEFT","title":"Вернуть аккаунт Steam - Форум Playground.ru","summary":"The user says their Steam account was stolen 4-6 years ago and asks whether it can be recovered using a disc/key and remembered email/password. Forum users advise opening a Steam support ticket and proving ownership; no Steam Support reply is quoted.","quote":"","source_url":"https://www.playground.ru/misc/forum/vernut_akkaunt_steam-1322668","source_host":"www.playground.ru","source_status":"public_url","source_group":"d2554708e04b137c3e15","publication_date":"2015-05-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b35e995e6","original_id":"pg-support-removed-phone","tier":"B","category":"HACK_THEFT","title":"Угнали аккаунт - Форум Playground.ru","summary":"The user's Steam account was hijacked: the phone number and email were changed, and they contacted Steam Support for recovery. No Steam Support reply is quoted; forum users only give advice and speculate.","quote":"","source_url":"https://forums.playground.ru/steam/ugnali_akkaunt-951115/","source_host":"forums.playground.ru","source_status":"public_url","source_group":"e0b888c641f56d6e7fa5","publication_date":"2017-11-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c2a5bcb3a","original_id":"otzovik-3weeks-no-reply","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Более-менее","summary":"User's Steam account worth about 7k was hacked and likely sold; they say Steam Support has not responded for three weeks, so the account is gone.","quote":"","source_url":"https://otzovik.com/review_13090737.html","source_host":"otzovik.com","source_status":"public_url","source_group":"4bc054b7bf7281c88f76","publication_date":"2022-02-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63170a309b","original_id":"otzovik-ban-no-explanation","tier":"B","category":"BAN_NO_REASON","title":"Мошеники","summary":"The user claims the platform bans accounts once they hold valuable games/skins, citing “subscription agreement violations,” and then ignores messages. No actual Steam Support reply is quoted.","quote":"","source_url":"https://otzovik.com/review_13278602.html","source_host":"otzovik.com","source_status":"public_url","source_group":"ceb36ab6a4814c33f56b","publication_date":"2022-04-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85644608d1","original_id":"otzovik-vac-no-feedback","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Никакой защиты и помощи от поддержки","summary":"Пользователь сообщает, что в его аккаунт неизвестным способом вошли и получили VAC-бан; поддержка не дала обратной связи, кроме сообщения от бота.","quote":"","source_url":"https://otzovik.com/review_17777882.html","source_host":"otzovik.com","source_status":"public_url","source_group":"f2fc7c915323c2cbd54c","publication_date":"2025-10-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05537f938e","original_id":"irecommend-refund-autoresponder","tier":"B","category":"RESTORE_REFUSED","title":"Мошенники","summary":"The user bought a game that kept crashing and requested a refund. Steam Support reportedly replied that the playtime exceeded 2 hours and refused the refund, repeating the same response after the user explained the playtime.","quote":"","source_url":"https://irecommend.ru/content/moshenniki-497","source_host":"irecommend.ru","source_status":"public_url","source_group":"c4b225b1d2bc18dc7670","publication_date":"2020-01-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-434131513e","original_id":"tp-pieter-verkuringen","tier":"B","category":"RESTORE_REFUSED","title":"i got scammed for 400+ euros","summary":"The user was scammed by someone impersonating a Valve employee, and a knife worth over 400 EUR was sold/lost from their account. They say Steam Support refused restoration or compensation and closed the ticket.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bf71ef809b0484d65bf0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc915eccdb","original_id":"tp-mikey","tier":"B","category":"RESTORE_REFUSED","title":"Account hacked / items stolen","summary":"The user says their account was hacked and expensive items were traded away/stolen. They claim Steam Support only offered account security tips and refused to help retrieve the lost items due to a policy about rare item value.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"937e647ddc24fd4f42c9","publication_date":"2024-07-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-749965c177","original_id":"tp-karlis","tier":"B","category":"RESTORE_REFUSED","title":"Lost 288 euros in steam wallet","summary":"User had 288 euros in their Steam wallet and says their account was hacked despite two-step verification. Steam Support reportedly answered that they cannot help if the funds were spent on the Community Market.","quote":"","source_url":"https://www.trustpilot.com/review/steamcommunity.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"0575756b546cb3b78f13","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39298948c9","original_id":"tp-vladislavas-radivilovicius","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Protecting scammers/hackers","summary":"The user complains that Steam Support protects scammers/hackers, refuses refunds for stolen items and money, and closes tickets without solving anything. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4dfc8ee0d68a003fb2df","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd7d9b1551","original_id":"tp-bohdan-lopatiy","tier":"B","category":"RESTORE_REFUSED","title":"Steam is not reverting scam trades!","summary":"The user says they were scammed and that Steam Support refused to revert the trade, despite the user's understanding of Steam's trade-protection policy. No actual Steam Support quote is provided.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33bd18723a","original_id":"tp-lazar-milinkovc","tier":"B","category":"TRADE_REVERSAL","title":"Scammed in Trade, Received Ban Instead of Help","summary":"The user was scammed in a trade for a high-value skin, initiated a trade reversal, and then received a trade ban. They say Steam Support responded with a generic template stating restrictions cannot be adjusted, without indicating the case was reviewed.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=10","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f23ff8ea31103f21385d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10d6df9edc","original_id":"tp-deadpony","tier":"B","category":"HACK_THEFT","title":"got hacked","summary":"The user's account was hacked and two gift games were sent to the hacker before the password was changed. The user says Steam Support did not care and refused to refund them despite the explanation.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4025050eea","original_id":"tp-rebel-nrg","tier":"B","category":"HACK_THEFT","title":"Refund request denied after account was hacked","summary":"The user reports their Steam account was compromised and unauthorized purchases were made, but their refund request was denied despite evidence that the activity was not initiated by them. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4044830b3beee5b42758","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1413483df5","original_id":"tp-rose-2018","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"i had to wait over 3 weeks for an automatic reply","summary":"The user waited over 3 weeks for an automated bot reply that did not resolve anything, and says Steam Support will not help in cases of being scammed.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"85aadad733d5db77dcdd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f8531a5ab8","original_id":"tp-dane-barrett","tier":"B","category":"RESTORE_REFUSED","title":"For years I adored Valve...","summary":"The user says their Steam account and game library were deleted after they requested account deletion during a refund dispute, despite believing the request was not finalized. Steam Support told them the account was gone and that restoring it was not possible, so they would need a new account and repurchase the games.","quote":"","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f9985b21f4add39685ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32d634166d","original_id":"tp-scoring-direction","tier":"B","category":"BAN_NO_REASON","title":"Blocked my account and ask for 25 year old proof","summary":"The user's Steam account was blocked after updating an old email, and Steam Support refused to give a reason while demanding a 25-year-old original CD key as proof of ownership. The user says repeated support responses are automated and tickets are closed if they do not comply.","quote":"","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4044830b3beee5b42758","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-042012b1f7","original_id":"tp-mr-phillip-higgins","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"If I could give 0 I would","summary":"User reports Steam Support repeatedly asked for a CD key to verify the account despite the user saying they never used one, then closed the ticket without resolving the issue. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f71cd0f5b99b05c8042a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ba61b10f0","original_id":"tp-katharina-pherometha","tier":"B","category":"RECOVERY_HIJACK","title":"Extremely bad","summary":"The user lost access after changing their phone number and says Steam Support still refused account access even after they provided proof of ownership, including Steam card codes. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"2f3fde51f29bf336cd18","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da9f828cec","original_id":"tp-lori-hancock","tier":"B","category":"RECOVERY_HIJACK","title":"Steam couldn't help me with a stolen account","summary":"The user says their ex took their gaming computer and their Steam account was stolen or hacked; after a couple years they could not regain access. They say Steam Support would not help even though they provided ownership information and believed the games were paid for on their card.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d93e5e660a","original_id":"tp-silvia-calenic","tier":"B","category":"RECOVERY_HIJACK","title":"Very frustrating experience with Steam support","summary":"The user's son's Steam account was hijacked, and the recovery process is broken: password reset CAPTCHA submissions error out, and the support ticket option redirects to login, which is inaccessible for a compromised account. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=6","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"660fe7f542b9e90237fd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f86b47e2ec","original_id":"tp-akaz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account locked - Getting only bot answers","summary":"The user's Steam account has been locked for months, and they say they can only get generic automated bot replies with no human support contact. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"937e647ddc24fd4f42c9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2576eabaf3","original_id":"tp-robert-drozdowski","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Extremely poor customer service","summary":"The user's account was locked by Steam Guard, and Steam Support sent only repeated emails before closing the ticket unresolved after a week. No account or game access was recovered.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=6","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"660fe7f542b9e90237fd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7e2f9bb81","original_id":"tp-jaanus-jurisoo","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support is non existing","summary":"The user says they could not recover their Steam account even after providing proof such as screenshots of their Microsoft wallet, and claims Steam Support sided with the thieves. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=9","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"edf30a310d70f08c8b5e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35bf1f9daa","original_id":"tp-sensei-shakira","tier":"B","category":"RECOVERY_HIJACK","title":"Shocking company that will quite happily take your money and then not enable you to login","summary":"User lost access after deleting their email and paid over 70 GBP for a game; they say Steam told them reset emails were not arriving and later refused to acknowledge the account despite a prior reference number. No verbatim Steam Support quote is included.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=7","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bd3838e157595962b6e5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eef86d09fd","original_id":"tp-bp-corp","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Password unable to reset, request lodged but no response from Steam support","summary":"User cannot reset their Steam password after exceeding recovery attempts during a server outage. They lodged a support request and received no response from Steam Support.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ed60a8ab89fd56bc7d4d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5268b3ca2","original_id":"tp-alex-phone-number","tier":"B","category":"RECOVERY_HIJACK","title":"I just want to change my phone number","summary":"The user wants to change their phone number, but Steam Support asked for CD key, old account, and other verification details they do not know. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4dfc8ee0d68a003fb2df","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f160e5c621","original_id":"tp-dg","tier":"B","category":"RECOVERY_HIJACK","title":"Not to be trusted","summary":"The user complains that Steam Support asked for CD codes to recover an old password, even though they only requested password recovery and not game access. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4dfc8ee0d68a003fb2df","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19359d5028","original_id":"tp-anders-lundgren","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Garbage support who are lacking comprehension","summary":"User complains that Steam Support was useless and lacked comprehension, saying they do not save 10+ year old information; no specific support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=10","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f23ff8ea31103f21385d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dae2402e54","original_id":"tp-mr-sameed","tier":"B","category":"RECOVERY_HIJACK","title":"One of the worst gaming platform/Don't waste money on it!","summary":"The user lost access to a long-used Steam account and provided card, phone, address, and email details to support, but Steam Support refused to help because they could not provide the original email used to create the account. The user also reports login errors on a newly created account.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ed60a8ab89fd56bc7d4d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c3f0048a9","original_id":"tp-nick-2fa","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I lost my mobile phone with the number I registered 2 factor authentication on","summary":"The user lost the mobile phone with their 2FA number and cannot access their Steam account. They emailed Steam Support to disable 2FA but received no response.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"937e647ddc24fd4f42c9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d0daab331","original_id":"tp-dead-winters-night","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I had a steam account which I used regularly","summary":"The user cannot log into an old Steam account and also cannot log into a newly created account to play a purchased game. They contacted Steam Support but received no reply.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bf71ef809b0484d65bf0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-543fdf1409","original_id":"tp-lucas-hack","tier":"B","category":"HACK_THEFT","title":"lost 3 accounts over the past years","summary":"The user complains about losing three Steam accounts over the years and says logging in and recovering accounts is extremely difficult. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"985e406828fe65706c24","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a5afa61af","original_id":"tp-gael","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"acceptance code","summary":"The user repeatedly failed to receive a Steam sign-in code and says Steam Support responded with a link that did not help, with no way to explain the problem.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=7","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bd3838e157595962b6e5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dc51e88a6","original_id":"tp-ivan-matracchi","tier":"B","category":"RECOVERY_HIJACK","title":"Lost my password open a ticket","summary":"Password recovery ticket left unanswered with no alternative contact route available.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=10","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f23ff8ea31103f21385d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-caf6bc19bc","original_id":"tp-paco","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Game key","summary":"The user purchased a game key from a third-party site and had trouble installing Steam; OTP verification codes never arrived and they say customer support was nonexistent. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"2f3fde51f29bf336cd18","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1109ac81ae","original_id":"tp-jan-svabik","tier":"B","category":"RECOVERY_HIJACK","title":"The login code never arrives","summary":"Login verification codes are never delivered, blocking account access.","quote":"","source_url":"https://www.trustpilot.com/review/steamcommunity.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"0575756b546cb3b78f13","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50bfa6b8de","original_id":"tp-raider-x-rider","tier":"B","category":"RECOVERY_HIJACK","title":"Account recovery and assistance would really take time","summary":"User reports Steam's account recovery process is prohibitively slow.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=7","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bd3838e157595962b6e5","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f18aa97898","original_id":"tp-red-thoughts","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"The technology is fine in the sense it will generally work","summary":"The user complains that Steam Support has failed to resolve a simple password change after 26 hours, with two agents handling the ticket without being proactive. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=7","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"174da991f48a3ba90e35","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-283c16e3f6","original_id":"tp-ramelousse","tier":"B","category":"BAN_NO_REASON","title":"Homophobic Moderators and Moderator Abuse","summary":"The user received a 13-week Steam community ban with no removed content or linked comments and claims moderators are closing their requests without providing an explanation. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f71cd0f5b99b05c8042a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e0cf46529","original_id":"tp-ballsack-nuts","tier":"B","category":"BAN_NO_REASON","title":"Support is so bad","summary":"The user reports being falsely banned and says Steam Support responded by linking an unrelated account data page and closing the ticket without explaining the ban.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bf71ef809b0484d65bf0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dac91b721b","original_id":"tp-francisco-lazarini","tier":"B","category":"BAN_NO_REASON","title":"Steam stole my videogames","summary":"The user says Steam shut down their wallet/subscription, claimed they violated a rule without specifying which one, and took away their games and other content. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ed60a8ab89fd56bc7d4d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c1a30580f8","original_id":"tp-higor","tier":"B","category":"BAN_NO_REASON","title":"My account got hacked","summary":"The user says their Steam account was hacked and then banned, and that Steam Support only told them they cannot remove the ban despite proofs and a prior report. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ed60a8ab89fd56bc7d4d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-51744a3830","original_id":"tp-lakisha","tier":"B","category":"RESTORE_REFUSED","title":"Absolutely disgusting company","summary":"The user bought DLCs, one did not work, and requested a refund for that DLC. Steam refused because they had played the base game; after the user filed a PayPal dispute, Steam removed all DLCs and blocked the account.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f8f78e56317d72ed6625","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c03854dc96","original_id":"tp-ricky-fisher","tier":"B","category":"BAN_NO_REASON","title":"Illegal Account Restriction","summary":"User reports Steam permanently restricted their account after two refund disputes were escalated to their payment provider and judged in the user's favor, requiring them to create a new account and repurchase games. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"937e647ddc24fd4f42c9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da5a64b6ea","original_id":"tp-mark-tf2","tier":"B","category":"BAN_NO_REASON","title":"i gave valve money to buy tf2 items and gmod","summary":"User says Valve deleted their accounts for being a \"cheater bot\" after they spent money on TF2 items and Gmod, and claims Steam Support is bots and appeals are hopeless. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4044830b3beee5b42758","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6afbf803eb","original_id":"tp-raul-vac","tier":"B","category":"BAN_NO_REASON","title":"Unjust temporary ban due to flawed automated systems (VAC Live)","summary":"The user received a 20-hour global suspension in Counter-Strike for alleged irregular gameplay and believes it is a false positive from Valve's automated anti-cheat. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f9985b21f4add39685ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37bd9c96f3","original_id":"tp-vincent-fischer","tier":"B","category":"BAN_NO_REASON","title":"How a False Comms Ban and Abuse of the Vote-Kick System Ruined CS2 for a 20-Year Veteran","summary":"A 20-year CS2 player reports receiving a false abusive communications ban despite minimal in-game chat, suspects mass-reporting due to a political profile picture, and criticizes Valve's handling of vote-kick abuse and cheaters. The post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99f74ca8e1","original_id":"tp-snipota","tier":"B","category":"BAN_NO_REASON","title":"If I AM able to give 0 stars I would","summary":"The user complains that Steam's community is unsafe due to harassment and threats, reports and blocking are ineffective, and they received a false community ban lock while the abusers remain active. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8e13a2236","original_id":"tp-nothanks","tier":"B","category":"BAN_NO_REASON","title":"Censored for cancelling a pre-order","summary":"The user says they cancelled a pre-order and commented critically about regional bans and PSN requirements, after which Steam deleted their comments and banned the account citing \"Discrimination\" without explanation. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=6","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"660fe7f542b9e90237fd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22ba6e4fd7","original_id":"tp-orii-rae-poole","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Support/moderation prejudiced and unfair, treated like sub human trash by them","summary":"The user says Steam moderation removed a comment for alleged LGBTQ+ prejudice, and that Steam Support was unresponsive while requiring excessive documentation such as 10-year-old bank statements and photo ID. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99d9bb3747","original_id":"tp-kion-studio","tier":"B","category":"BAN_NO_REASON","title":"Hub Dictatorship and Refund Red Tape A Nightmare Experience","summary":"User reports being permanently banned from the WolfQuest game hub for asking a technical question, with moderators censoring criticism. They say Steam Support gave a standard hands-off response, refused to check internal logs, and deferred responsibility to the developers.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bf71ef809b0484d65bf0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9883ced5b1","original_id":"tp-kristupas-cepas","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I was trying to get into my account and remove steam guard","summary":"The user tried to regain access to their account and remove Steam Guard, but Steam Support reportedly responded that they have a community ban unrelated to the question. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f71cd0f5b99b05c8042a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-adb7179f56","original_id":"tp-chloe-patterson","tier":"B","category":"BAN_NO_REASON","title":"Steam bots are banning people for what","summary":"The user says they made a new Steam account, tried to authorize it by adding the 4 GBP minimum, cancelled a pending charge, bought games, was refunded instantly, and then got banned. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f71cd0f5b99b05c8042a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47dce779b5","original_id":"tp-ercan-senol","tier":"B","category":"BAN_NO_REASON","title":"my account got banned after using steam for more than 8 years","summary":"The user's 8-year-old Steam account was banned, and they claim they sent many proofs that it was a mistake but kept receiving the same reply and a one-month cooldown.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4dfc8ee0d68a003fb2df","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ecc6a88007","original_id":"tp-kratos","tier":"B","category":"BAN_NO_REASON","title":"I Cannot Trust Steam Anymore","summary":"The user says they received a sixth Steam community ban after asking about Community Market item pricing during a scam attempt. They claim Steam did nothing to stop scammers and that they lost about 380 USD and 632 USD, but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ed60a8ab89fd56bc7d4d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b725fe34d0","original_id":"tp-dylan","tier":"B","category":"BAN_NO_REASON","title":"Forum Moderation Abuse","summary":"The user complains that Steam Support and game forum moderators side with trolls and perma-ban people who defend themselves. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"985e406828fe65706c24","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec2d515ca0","original_id":"tp-jayson","tier":"B","category":"BAN_NO_REASON","title":"I was banned for saying \"Who let grandma on the PC\"","summary":"The user reports being banned for comments like \"Who let grandma on the PC\" and calling someone ignorant, and complains that mods, devs, and Steam do not care. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/steamcommunity.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"0575756b546cb3b78f13","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-480f96f483","original_id":"tp-adrian-pritchard","tier":"B","category":"BAN_NO_REASON","title":"Steam siding with scammers","summary":"The user says they were banned and warned by Steam after a dispute with a scamming developer, and claims Steam Support showed no interest in addressing the developer's behavior.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=6","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"660fe7f542b9e90237fd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5ed86ce68","original_id":"tp-mannfred-muster","tier":"B","category":"BAN_NO_REASON","title":"reminder that steam will ban you for being a legitimate customer","summary":"The user complains that Steam bans legitimate customers while ignoring people who cause problems on Steam. No Steam Support reply or specific support action is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bf71ef809b0484d65bf0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1266c6e1f5","original_id":"tp-teresa-wylie","tier":"B","category":"HACK_THEFT","title":"Money stolen but zero customer service","summary":"The user's Steam account was accessed by someone else, who added a friend and ran up unauthorized charges. The user could not log in after password resets and says there is no way to contact Steam Support, so they plan to abandon the account and dispute the charges.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f8f78e56317d72ed6625","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ddd9fff0f6","original_id":"tp-james-brown","tier":"B","category":"API_KEY_THEFT","title":"This complaint is about the Steam scam","summary":"User reports their Steam account was compromised via malware/session hijack, accessed from over 10 countries, with username/icon changed and a VAC ban caused by a cheater. No direct Steam Support quote is provided; the user says Steam insists its software is secure despite the evidence.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9197eb2d34","original_id":"tp-carson","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My account got hacked with no help","summary":"The user's Steam account was hacked on May 15 and noticed on May 16. They submitted a support request but received no response after over 48 hours.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=9","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"edf30a310d70f08c8b5e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03f9936bfb","original_id":"tp-mark-brodersen","tier":"B","category":"HACK_THEFT","title":"support no response and its been 16 hours","summary":"User reports their Steam account was hacked after a CS2 skins scam on a YouTube live stream and says Steam Support has not responded for 16 hours.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"937e647ddc24fd4f42c9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8aa719dd06","original_id":"tp-sjaak-zwart","tier":"B","category":"HACK_THEFT","title":"Steam f-up my account","summary":"The user reports that 80% of games disappeared from their Steam account and that there is no way to contact Steam Support. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=7","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"174da991f48a3ba90e35","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d9d5f033f8","original_id":"tp-senpai-maker","tier":"B","category":"HACK_THEFT","title":"For a million dollar company with secure data","summary":"The user complains that Valve, despite its resources, allows people to be hacked through fake employees and says Steam Support is unhelpful and greedy. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=6","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"660fe7f542b9e90237fd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14df9f022e","original_id":"tp-tinky-blaze","tier":"B","category":"HACK_THEFT","title":"DO NOT WASTE YOUR MONEY","summary":"User complains vaguely about being scammed and feeling let down by how Steam handled the situation; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4cb21a362","original_id":"tp-zalanfromhungary-sj","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked account","summary":"The user's Steam account was hijacked. They report that Steam Support expressed sympathy and said the only option is to create a new account, but no verbatim support reply is quoted.","quote":"","source_url":"https://www.smartcustomer.com/reviews/steampowered.com","source_host":"www.smartcustomer.com","source_status":"public_url","source_group":"e0a083108e148ed6e3b0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ae31d0083","original_id":"tp-johnathon-h-sj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Terrible, impersonal, just shuffling you along","summary":"The user's account was locked down after a hack, and they describe unhelpful robotic support responses with tickets closed without any opportunity for resolution.","quote":"","source_url":"https://www.smartcustomer.com/reviews/steampowered.com","source_host":"www.smartcustomer.com","source_status":"public_url","source_group":"e0a083108e148ed6e3b0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e783895421","original_id":"tp-e-b-sj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Horrible Customer Service","summary":"The user reports an account lockout with unresponsive Steam Support, describing automated mazes and non-functional CAPTCHA processes over a period of months. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.smartcustomer.com/reviews/steampowered.com","source_host":"www.smartcustomer.com","source_status":"public_url","source_group":"e0a083108e148ed6e3b0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8dc0e55d11","original_id":"tp-artem-shatski","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steamworks: long waits and dismissive replies instead of help","summary":"The user says Steamworks support took almost a week to respond with a generic, unhelpful instruction, then closed a second ticket citing the \"one issue, one ticket\" rule while the original ticket remained unanswered. The unresolved issue blocks Steam Direct onboarding because a locked surname spelling field cannot be edited.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bf71ef809b0484d65bf0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-73e9ccbe88","original_id":"tp-wilma","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Worst customer service ever even AI is better","summary":"The user tried to fix their Steam country setting, but Steam Support repeatedly closed their tickets and told them to wait 3 months or use a local payment method. They are now unable to buy anything on Steam for 3 months.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f71cd0f5b99b05c8042a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4976384645","original_id":"tp-b-underscore","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Banned from support for trying to get a support agent to engage with me regarding an issue","summary":"The user tried to get help for a game that became unlaunchable after an update, received boilerplate replies, and was then locked out of Steam Support for a month by an agent. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=8","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"585353127c9a5d6cf52e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a9e29e0471","original_id":"tp-wired-world","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"The steam support became useless","summary":"The user reports a purchased game is missing from their Steam Library, and Steam Support repeatedly gives the same response from an AI bot named Jeff saying it cannot help and will close the request.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed3e80f6f0","original_id":"tp-jamie-hooper","tier":"B","category":"RECOVERY_HIJACK","title":"Modern art of the faceless bureaucracy","summary":"The user complains that Steam Support disregarded strong ownership verification and demanded an older form of proof, leaving their digital property inaccessible. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f8f78e56317d72ed6625","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-235ed82968","original_id":"tp-cj-moist","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"They CHOSE Not to Help Me","summary":"Two tickets closed over two days before Steam Support explicitly stated they would not help.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f71cd0f5b99b05c8042a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b86d66750","original_id":"tp-deni","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Systemic UI Loophole & Automated Support Denial","summary":"User submitted Steam support tickets requesting a transaction review for a broken experience; they say agents Andrey and Denzel gave circular macro replies instructing use of the in-game report feature and threatened to auto-close future tickets without review.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bf71ef809b0484d65bf0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc701ebd0c","original_id":"tp-chris-morfos","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"The worst support team worldwide","summary":"The user complains that Steam Support gave only generic answers and closed tickets without reviewing the issue or helping. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=8","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"585353127c9a5d6cf52e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1aa012f214","original_id":"tp-pavlomir1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No bad feelings but the Steam support...","summary":"The user opened a Steam Support ticket about being unable to download a match demo to report suspected cheaters. They say Steam Support auto-closed the ticket with a generic response telling them to report the players, ignoring the actual demo download issue.","quote":"","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4044830b3beee5b42758","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78d794c733","original_id":"tp-papa-kat","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"This has to be one of the worst companies out there for support","summary":"The user complains that Valve/Steam support staff lied, ignored them, brushed them off, and provided no way to file a formal complaint. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f9985b21f4add39685ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4656dc1d0a","original_id":"tp-pasha-kapitanyuk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Poor Handling of Customer Issues","summary":"The user complains that their Steam Support issue was never resolved and that some support staff were dismissive and unhelpful, while others tried to investigate. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=8","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"585353127c9a5d6cf52e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93a95d3eee","original_id":"tp-richard-twigg","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"The woman hated me for asking a genuine question","summary":"The user complains that Steam Support was rude, gave an automated response, and closed the ticket without solving their issue. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f71cd0f5b99b05c8042a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5bbcd0123f","original_id":"tp-thesnowmn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I had 2 of my emails stolen some months back","summary":"The user had two emails stolen and needed a receipt/invoice resent. Steam refused to resend the receipt, and after a support agent named Mark reportedly said they had provided all the info they could, the support request was shut down without resolution.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"937e647ddc24fd4f42c9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-461150ea07","original_id":"tp-jack","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"DONT BUY FROM THEM!","summary":"The user reports multiple Steam issues and says Steam Support refused to help and closed the ticket; they also say support avoided questions about a complaints line and redirected them to the forum. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"985e406828fe65706c24","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7aff8bfff","original_id":"tp-denizens-last-bastion","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can't make a purchase, no support","summary":"The user could not purchase a Steam Deck because multiple payment methods failed. Steam Support reportedly told them to try another payment method, said failed methods could not be reused, and then closed the ticket without resolving the issue.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"985e406828fe65706c24","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d0b4f1c866","original_id":"tp-juhani-sievanen","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Terrible practices","summary":"The user complains that Steam Support uses automated copy-paste templates to close tickets without reading them and ignores serious reports of hate speech and Terms of Service violations. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"985e406828fe65706c24","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-185ef14522","original_id":"tp-andrew-walter","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Possibly the worst service in the world","summary":"The user complains that Steam Support does not listen, closes their support request, and essentially tells them they are lying. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cf6a332d48","original_id":"tp-frustrated-mom","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Absolutely never purchase from them","summary":"User complains that Valve/Steam support is evasive and frustrating, with only an online portal and no meaningful help. No specific Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2885daacd8","original_id":"tp-paula-bee","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"LOST my Steam Machine and are refusing to refund or replace","summary":"User spent close to 1k GBP on a Steam Machine that went missing in transit with Parcelforce. Steam Support sent canned responses saying it is in transit and refused to accept the issue or discuss a refund/replacement.","quote":"","source_url":"https://www.trustpilot.com/review/www.valvesoftware.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f9985b21f4add39685ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35a64eb198","original_id":"tp-jomaha","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Lack of Proactivity and efficiency for a company like Steam","summary":"User says GLS lost their Steam Deck delivery; Steam Support initially told them to contact the carrier, failed to open an investigation proactively, and only acted after the user pushed them. Support replied via tickets with generic templates from different agents and caused a two-week delay, with no apology or goodwill gesture for a purchase over 700 EUR.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"30dfabf0e8593213b91a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7c4ceb880","original_id":"tp-max-dura","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I purchase few items/games in steam store but they still wont let me buy on community market","summary":"The user says their Steam Community Market is still on hold 86 days after purchasing games/items, despite support reportedly saying it would unlock in a few days. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"30dfabf0e8593213b91a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f034e34769","original_id":"tp-that-random-sw-fan","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Non-existent customer service","summary":"The user complains that there is no way to contact Steam Support to lift account restrictions, with no phone number or live chat available. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"985e406828fe65706c24","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de3faac872","original_id":"tp-miles-au","tier":"B","category":"BAN_NO_REASON","title":"After being a customer for 16 years","summary":"The user says Steam blocked access to certain games after 16 years and is requiring a credit card to remove the restriction, with no alternative offered. They say Steam Support is refusing to help, but no actual support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f8f78e56317d72ed6625","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de92962c9c","original_id":"tp-charles-miller","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam held my games hostage with their broken software","summary":"User says Steam Support took days to reply, failed to diagnose the issue, and said it wasn't their fault, leaving them unable to access games despite no ban. No verbatim Steam Support quote is included.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f71cd0f5b99b05c8042a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79e1a4003f","original_id":"tp-anonymous-pick-choose","tier":"B","category":"RESTORE_REFUSED","title":"They pick and choose who to help","summary":"The user says a friend received a hardware replacement without warranty, but when the user asked Steam Support for the same, they were denied and given a canned sympathetic reply. Steam Support said only that they understood the frustration, without addressing the issue.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"f71cd0f5b99b05c8042a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-beda8800b2","original_id":"tp-erik-moret","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support doesn't even read your message and shifts blame","summary":"The user complains that Steam Support sent copy-paste replies that misread the issue as a refund request, blamed the publisher for a third-party discount, and then closed the ticket without addressing the actual problem. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ed60a8ab89fd56bc7d4d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-404b9a975c","original_id":"tp-christian-schmitz","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Awful experience","summary":"The user complains that Steam Support repeatedly suspends their account and asks for credit card/account details due suspected fraudulent activity when making purchases. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4dfc8ee0d68a003fb2df","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64787c9800","original_id":"tp-kacper","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I am very disappointed with my steamdeck order","summary":"The user is disappointed with a Steam Deck order/purchase and says Steam Support provided no help and closed the ticket.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4dfc8ee0d68a003fb2df","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cafb02847f","original_id":"tp-janet-beaumont","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"For anyone interested in steam gift cards, STAY FAR FAR AWAY!","summary":"The user says Steam gift cards bought from official and retail sources were already redeemed despite being unscratched and activated, and claims Steam only offers email support and ignores complaints instead of replacing codes or refunding. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=6","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"c8bf40000a8875761f97","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a284ceef50","original_id":"tp-klant","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Corrupt financial greed","summary":"The user complains that Steam Support never responds to reports, including issues with purchased games not working and DLC/access being separated from core games. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=7","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"174da991f48a3ba90e35","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f1eb5737b3","original_id":"tp-adam-hojland","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam don't help the customers","summary":"The user complains that Steam deleted a paid game and did not answer their questions. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=7","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"174da991f48a3ba90e35","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-870ab3e84e","original_id":"tp-boris-grgic","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"The platform itself is decent but customer support is abysmal","summary":"The user complains that Steam's customer support is abysmal and unresponsive, saying they take money quickly but users suddenly \"don't exist\" when support is needed. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70b8dcdb80","original_id":"tp-pete-walker","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I bought a key from 'Kinguin'","summary":"The user bought a key from Kinguin, but Steam rejected it as already activated. They report that Steam's customer service email is unsupported and no chat or phone contact is available, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"3a09297269eac0e3faca","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0555dc5744","original_id":"tp-chuck","tier":"B","category":"RESTORE_REFUSED","title":"Steam refuses to help with purchases made through them","summary":"The user says Steam refuses to help with purchases made through Steam that were permanently lost because a game company would not allow ownership verification via Steam. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/www.steampowered.com?page=9","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"edf30a310d70f08c8b5e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e73c3e2f3f","original_id":"tp-sym-link","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Support are never able to help you","summary":"The user complains that Steam Support never helps, only redirects to public links, does not provide refunds, and does not keep gaming safe. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/steamcommunity.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"0575756b546cb3b78f13","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e343aa8cb","original_id":"tp-per-2016","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Support on site is terrible","summary":"User complains that Steam Support is terrible: refunds have not happened for games that do not work, and they received no help because the key was bought outside Steam, leaving them bounced between support channels. No actual Steam Support quote is included.","quote":"","source_url":"https://www.trustpilot.com/review/steamcommunity.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"0575756b546cb3b78f13","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a47794fed4","original_id":"tp-xkpx","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"VPN usage","summary":"The user wanted to change their Steam region, but Steam Support refused to help because they had used a VPN in the past. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=3","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"ed60a8ab89fd56bc7d4d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71f82c5c76","original_id":"tp-justin-vpn","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can't use my new account. Useless customer services.","summary":"The user's Steam account region was set to the Netherlands after using a VPN, preventing them from buying a game with a non-Netherlands payment method. They say Steam Support replied only that they must use a payment method from their current country, which they found unhelpful and seemingly canned.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"985e406828fe65706c24","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b13102bdfc","original_id":"tp-ambergamingde","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"This Review is just for their support which is actually none","summary":"The user complains that Steam Support has not replied for days to a case opened five days ago and that there is no live chat or Discord option. No Steam Support reply is quoted.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"937e647ddc24fd4f42c9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7fc984f24","original_id":"tp-zakary","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Impossible to contact a real support representative","summary":"User reports no route exists to reach a human support representative.","quote":"","source_url":"https://www.trustpilot.com/review/help.steampowered.com?page=2","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"937e647ddc24fd4f42c9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a6be6a820","original_id":"tp-wayne-r-sj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No Customer Service","summary":"User describes Steam's support system as an endless circular process that never reaches a resolution.","quote":"","source_url":"https://www.smartcustomer.com/reviews/steampowered.com","source_host":"www.smartcustomer.com","source_status":"public_url","source_group":"e0a083108e148ed6e3b0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f645487ca","original_id":"tp-adam-p-sj","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Scam Site!","summary":"User paid for an undelivered game and received no response from customer support.","quote":"","source_url":"https://www.smartcustomer.com/reviews/steampowered.com","source_host":"www.smartcustomer.com","source_status":"public_url","source_group":"e0a083108e148ed6e3b0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50b2599bde","original_id":"x-ohnepixel-stewie","tier":"B","category":"HACK_THEFT","title":"Stewie got hacked -> Items stolen. It got resolved in JUST 1 HOUR","summary":"The user complains that their Steam account was hacked and items worth $250k-$300k were stolen about a month ago, while another person's hack was resolved in one hour. No actual Steam Support reply is quoted.","quote":"","source_url":"https://x.com/ohnepixel/status/1169860576001974278","source_host":"x.com","source_status":"public_url","source_group":"e6db9f248bc4daf41da6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7afaebed2","original_id":"x-ohnepixel-2m-inventory","tier":"B","category":"HACK_THEFT","title":"please spread this if someone from @csgo/@steam sees this","summary":"The user reports that their Steam items were stolen, with some quicksold and others sent to the hacker's account and held on trade hold. They are asking people to spread the post to CSGO/Steam contacts, but no Steam Support reply is quoted.","quote":"","source_url":"https://x.com/ohnePixel/status/1539287905373499394","source_host":"x.com","source_status":"public_url","source_group":"8b4c06ad09c3685e8485","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-090fedd176","original_id":"x-savix-recovery-deadlock","tier":"B","category":"HACK_THEFT","title":"Do you guys have an email where I can write for assistance or do you guys DM?","summary":"The user's Steam account was compromised: an unauthorized person changed the email and phone number and added authentication. The user is asking Valve/Steam for an email or DM contact because the online support system keeps asking for the same details.","quote":"","source_url":"https://x.com/SavixIrL/status/1831894327574065387","source_host":"x.com","source_status":"public_url","source_group":"4dd0c30dafcafaa1df7b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0fadeccea6","original_id":"x-launders-full-security","tier":"B","category":"HACK_THEFT","title":"had 2fa, steam guard and family view enabled","summary":"The user reports that their entire CS2 inventory was stolen despite having 2FA, Steam Guard, and Family View enabled, with no text, email, or notification received. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://x.com/launders/status/1835745608134484128","source_host":"x.com","source_status":"public_url","source_group":"cdc4560daa1073394c45","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1553a3dec5","original_id":"x-destroyerfgc-unreachable","tier":"B","category":"HACK_THEFT","title":"My steam account just got hacked and I'm trying to recover my account","summary":"The user's Steam account was hacked, and they are struggling to get support from Steam. They ask others to retweet to get Steam's attention; no Steam Support reply is quoted.","quote":"","source_url":"https://x.com/DestroyerFGC/status/1878161236128313584","source_host":"x.com","source_status":"public_url","source_group":"5edd5175c5f8850d0c15","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-895697199b","original_id":"x-itshoof-fake-support","tier":"B","category":"HACK_THEFT","title":"the attacker somehow managed to display a fake notification inside Steam itself","summary":"The user reports that their PC was compromised and an attacker displayed a fake notification inside Steam pretending to be a legitimate Steam Support message. No actual Steam Support reply is quoted.","quote":"","source_url":"https://x.com/itshoof/status/2110696750008684868","source_host":"x.com","source_status":"public_url","source_group":"d4100c0c25a73e57378c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bea7931d97","original_id":"x-sushi-police-report","tier":"B","category":"HACK_THEFT","title":"Someone hacked my Steam account and Valve reported it to the police","summary":"User reports their account was hacked and the incident escalated to a police report involving Valve.","quote":"","source_url":"https://x.com/SUSHlR0LLL/status/2079984484171333971","source_host":"x.com","source_status":"public_url","source_group":"885369b1292291b5dd22","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0572af2e77","original_id":"x-mizochris-unrequested-recovery","tier":"B","category":"HACK_THEFT","title":"My Steam account got HACKED!","summary":"The user reports that their Steam account got hacked and warns others not to use links in unexpected Steam recovery emails. No Steam Support reply is quoted or described.","quote":"","source_url":"https://x.com/MizoChris/status/2086304380723097969","source_host":"x.com","source_status":"public_url","source_group":"030a459a51cc6565e8be","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccadf70f0f","original_id":"yt-steam-wallet-dota2","tier":"B","category":"HACK_THEFT","title":"Steam Wallet Got Hacked and Money Spent on Dota 2 Items","summary":"The uploader's Steam wallet was hacked and the funds were spent on Dota 2 items by the attacker. According to the post, Steam Support did not help recover the money or items.","quote":"","source_url":"https://www.youtube.com/watch?v=_uabBO78UHA","source_host":"www.youtube.com","source_status":"public_url","source_group":"d24be7547773f66d8a5a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01ac030100","original_id":"yt-pilps-impersonation","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support left me no choice but to go public","summary":"The user reports that an impersonating account spammed account-stealing links for months, and that Steam Support did not act despite repeated reports. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.youtube.com/post/UgkxnRDDZo39mJ25wqJeFRHVTL91yfk_ppq0","source_host":"www.youtube.com","source_status":"public_url","source_group":"97018ca4c3ff9d74f93a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-025394b29e","original_id":"cb-valve-account-access","tier":"B","category":"RESTORE_REFUSED","title":"Valve Account access","summary":"The user says Valve is refusing to restore access to their Steam account and purchased games despite them providing all requested information. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e46158d6c","original_id":"cb-valve-dota2-items","tier":"B","category":"HACK_THEFT","title":"Valve Dota2 items","summary":"The user reports their Steam account was breached at 3:16 AM and Dota 2 in-game items were transferred without push notifications or Mobile app confirmation. No Steam Support reply is quoted.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9267634be","original_id":"cb-valve-steam-password-reset","tier":"B","category":"RECOVERY_HIJACK","title":"Valve/Steam password reset","summary":"User is unable to reset the password for their original Steam account containing hundreds of dollars in games and wallet funds. They say Steam Support demanded purchase-history proof despite the account being inaccessible, creating a circular dependency.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f60f1bc07a","original_id":"cb-shifting-blame","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Worst customer service and shifting blame from steam support","summary":"The user had unresolved Steam account access issues. They say Steam Support blamed the email provider, avoided the concerns, and closed the ticket without resolving the problem.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ab36e9f69","original_id":"cb-steam-support-tickets-mod-abuse","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support tickets","summary":"The user reports two moderator abuse incidents: being punished for an off-topic comment while similar violations went unpunished, and having an on-topic comment removed while inflammatory posts remained. They say Steam Support ignored both tickets; no Steam Support reply is quoted.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-61965b155f","original_id":"cb-video-game-emulator-catch22","tier":"B","category":"RECOVERY_HIJACK","title":"Account created but system claims it doesn't exist","summary":"User says they created a Steam account via email verification, but the system claims the account does not exist and no password was created; support login is required, creating a catch-22 for account recovery. No Steam Support reply is quoted.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b8e5604d6","original_id":"cb-atrocious-customer-support","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Atrocious customer support","summary":"User reports their refund request was automatically dismissed twice despite Valve's stated policy, and that five support agents sent unrelated FAQ responses instead of addressing the ticket. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c658496e24","original_id":"cb-valve-index-lost-threat","tier":"B","category":"RESTORE_REFUSED","title":"Valve index vr kit","summary":"The user was charged $999 for a Valve Index VR kit, and the carrier admitted the package was lost or stolen. Valve refused a replacement and threatened account lockout if the credit card company reverses the charges.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4098110f6a","original_id":"cb-unrecognized-charges","tier":"B","category":"HACK_THEFT","title":"Unrecognized charges","summary":"The user reports two unauthorized Mastercard charges from Valve ($14.83 and $31.79) despite having no Steam account. No Steam Support reply is quoted or described.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-10276a59a3","original_id":"cb-steamgames-idr","tier":"B","category":"HACK_THEFT","title":"Steamgames.com unauthorized charges","summary":"The user reports 10 unauthorized Steamgames.com card charges of about 900,000 IDR each, totaling $692.91 USD, despite never accessing Steam or making purchases. No Steam Support reply is quoted.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f80a832b91","original_id":"cb-fraudulent-charges-1100","tier":"B","category":"HACK_THEFT","title":"Fraudulent charges","summary":"A non-gamer customer reports attempted fraudulent charges totaling nearly $1,100, with $99.99 obtained before a fraud alert triggered. No Steam Support reply or action is quoted in the post.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a304ba19bc","original_id":"cb-unauthorized-cc-euro","tier":"B","category":"HACK_THEFT","title":"unauthorized credit card charges","summary":"The user reports 11 unauthorized credit card transactions totaling approximately 1,020 euros, causing financial and mental distress. No Steam Support reply is quoted.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19879d4881","original_id":"cb-valve-steam-cad","tier":"B","category":"HACK_THEFT","title":"valve Steam purchase charged on my credit card","summary":"The user reports unauthorized Steam charges totaling around $100+ CAD on their credit card, with no account creation or game downloads authorized by the cardholder. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c9052d2c1","original_id":"cb-steamgames-nzd","tier":"B","category":"HACK_THEFT","title":"SteamGames.Com Fraudulent Transactions","summary":"The user reports ten fraudulent transactions from steamgames.com totaling approximately NZD 2,100 within minutes, plus a missing NZD 58 refund notification. No Steam Support reply or outcome is quoted.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3232de9d73","original_id":"cb-gift-wallet-card-ignored","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Gift wallet card","summary":"The user bought a $200 Steam wallet card from Best Buy and sent the code to their boyfriend overseas, but the code was already redeemed when attempted. Valve support provided no response to the refund request.","quote":"","source_url":"https://www.complaintsboard.com/valve-b121690","source_host":"www.complaintsboard.com","source_status":"public_url","source_group":"1f12890b0e40b1771efa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dcb872e889","original_id":"bbb-pattern-of-complaints","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB: Valve Corporation rated F - 688 complaints unanswered, pattern unresolved","summary":"The post reports that Valve has an F BBB rating due to 688 unanswered complaints and a pattern of unresolved customer service issues, including blocked game library access and refund failures. No Steam Support reply is quoted.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints","source_host":"www.bbb.org","source_status":"public_url","source_group":"bb43bb8bb474fa23b9e0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d839c5e6b","original_id":"bbb-cd-key-12-year","tier":"B","category":"RECOVERY_HIJACK","title":"BBB review: Steam required a 12-year-old CD key to recover account","summary":"The user tried to recover their Steam account, but Steam required a 12-year-old CD key despite the original phone number being on file and offered no reasonable alternative verification. The ticket was reportedly closed when the user asked for a supervisor.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/customer-reviews","source_host":"www.bbb.org","source_status":"public_url","source_group":"c356a92a8f1cab906618","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1c1c84df69","original_id":"bbb-cd-key-supervisor-refused","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB complaint: Steam demanded retail CD keys, refused escalation, closed ticket","summary":"The user filed a BBB complaint alleging Steam Support demanded credit card details and retail CD keys for old purchases as proof of ownership, refused alternative verification and escalation to a supervisor, and closed the ticket. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints","source_host":"www.bbb.org","source_status":"public_url","source_group":"bb43bb8bb474fa23b9e0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e4e2c48f8","original_id":"bbb-fraud-chargeback-lock","tier":"B","category":"RESTORE_REFUSED","title":"Account remained locked after confirmed fraud and police report","summary":"The user's Steam account remained locked after confirmed fraud and a police report. Valve/Steam Support said the user was \"still responsible for the chargeback,\" so the account was not unlocked.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints","source_host":"www.bbb.org","source_status":"public_url","source_group":"bb43bb8bb474fa23b9e0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b9cacc765","original_id":"sc-lapetitetigresse-tf2-600","tier":"B","category":"RESTORE_REFUSED","title":"Account hijacked, $400 dollars worth of items stolen (reply: @Lx / Lapetitetigresse)","summary":"A user reports an account hijack and stolen items, and another user @Lx reports losing over $600 worth of Team Fortress 2 items roughly three years earlier. The items were never recovered and Steam Support did not restore them.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/558749824703238744","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74eb4f7809eba77ff4be","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2e49f84a5","original_id":"sc-eskupar-m9-bayonet","tier":"B","category":"RESTORE_REFUSED","title":"Account hijacked, $400 dollars worth of items stolen (reply: unskilled / Eskupar)","summary":"A user reports their account was hijacked and about $400 worth of items were stolen; another user says an M9 Bayonet worth roughly 130 EUR was stolen and that Steam Support gave the same dismissive template refusal as the original poster.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/558749824703238744","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74eb4f7809eba77ff4be","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19a0584587","original_id":"sc-deathsong-1400","tier":"B","category":"HACK_THEFT","title":"Items Stolen, Steam Won't Return Them (reply: Deathsong)","summary":"Deathsong reports repeated compromises of his Steam account on the same date as the OP, with roughly $1,400 in items stolen; multiple password changes did not stop the compromises. Over a month he received only automated responses from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/616189106494446220","source_host":"steamcommunity.com","source_status":"public_url","source_group":"57fbbd07e976af366471","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f319ef589","original_id":"sc-chillout-teamspeak-knife","tier":"B","category":"HACK_THEFT","title":"HIJACKED, STEAM WON'T GIVE MY ITEMS BACK! (reply: ChillOuT / albin_barca)","summary":"User ChillOuT (albin_barca) reports being hacked via a fake-TeamSpeak-server method and losing a knife worth about 160 EUR. He says Steam Support sent an identical denial to the one referenced by the original poster, but no verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/598198173697708956","source_host":"steamcommunity.com","source_status":"public_url","source_group":"42020ae8a37bddb919af","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6dbf0f3e55","original_id":"sc-yellowflash-police-report","tier":"B","category":"RESTORE_REFUSED","title":"My Steam account was hijacked, items stolen, and Steam Support refuses to help despite evidence and police report.","summary":"The user's Steam account was hijacked and about GBP 6,000 of CS2 items were stolen via an intercepted trade. Steam Support closed the case, saying they cannot restore the items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/594027788789382187/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3c5f50be0607c64f5af0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7734be732","original_id":"sc-chihua-phish-refused","tier":"B","category":"RESTORE_REFUSED","title":"My Steam account was hijacked... (reply: Chihua)","summary":"User Chihua reports being a victim of phishing and says Steam refused to restore their items. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/594027788789382187/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3c5f50be0607c64f5af0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d1a613fd2","original_id":"sc-sc4rface-qr-victim","tier":"B","category":"HACK_THEFT","title":"How steam allowed a hacker to steal my 2.2K inventory (reply: Sc4rface)","summary":"A user reports that a hacker stole their 2.2K inventory through a QR-code login attack. Another user, Sc4rface, says they were also affected with a 50 Euro inventory and proposes gathering victims on Discord; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/603022770850326320/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f9c717a5a053ec283f0e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d41e03102b","original_id":"sc-occasionally-waiting-support","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Stolen items- waiting for steamsupport","summary":"The user's Steam items were stolen on November 16, and they opened a ticket with screenshots proving ownership but received no response from Steam Support after 9 days. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/624076027451810023","source_host":"steamcommunity.com","source_status":"public_url","source_group":"af42a16633f19c3b79ed","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95d8e0887a","original_id":"sc-chadgpt-no-response","tier":"B","category":"HACK_THEFT","title":"Stolen items- waiting for steamsupport (reply: ChadGPT)","summary":"User ChadGPT reports CS:GO and Dota 2 items stolen from his account and says he had received no response from Steam Support three days after reporting it.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/624076027451810023","source_host":"steamcommunity.com","source_status":"public_url","source_group":"af42a16633f19c3b79ed","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53d6dc5c0a","original_id":"sc-reqq-month-no-reply","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Stolen items- waiting for steamsupport (reply: Reqq.)","summary":"User Reqq. reports losing multiple keys to theft and waiting a full month with zero reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/624076027451810023","source_host":"steamcommunity.com","source_status":"public_url","source_group":"af42a16633f19c3b79ed","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e3520623d","original_id":"sc-meetaz-270-keys","tier":"B","category":"HACK_THEFT","title":"Stolen items- waiting for steamsupport (reply: MeeTaZ)","summary":"User MeeTaZ reports roughly 270 keys' worth of items stolen from their account and is waiting for Steam Support, with no resolution described. No direct Steam Support quote is provided.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/624076027451810023","source_host":"steamcommunity.com","source_status":"public_url","source_group":"af42a16633f19c3b79ed","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bc0e94e42","original_id":"sc-qbxx-1200-csgo-sorry","tier":"B","category":"HACK_THEFT","title":"Steam account hacking!","summary":"The user says their Steam account was hacked and CSGO2 items worth $1200 plus games disappeared. They claim Steam Support only apologized or blamed their security and closed their requests without helping.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/601900196106915607/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4058f9a150219d93a175","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42ad05a429","original_id":"sc-rainier-rust-skins","tier":"B","category":"RESTORE_REFUSED","title":"Account Hacked - Steam won't do anything about \"lost\" items","summary":"The user says their account was hacked and Rust skins were traded away, then they regained control but Steam Support refused to do anything about the stolen items. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4423184558852102360/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7aac71e66e11fa9b113c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99a5c3098c","original_id":"sc-devzcsgo-api-scam","tier":"B","category":"API_KEY_THEFT","title":"Revisit 'Steam Item Restoration Policy'","summary":"The user fell for an API scam via a fake CS2 site, and their attempt to send items to a friend was intercepted by a scammer. The post argues the scammer was trade-banned within the 7-day trade hold window and that Steam should have returned the frozen items, but it does not quote any Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/10/3817410454884564652","source_host":"steamcommunity.com","source_status":"public_url","source_group":"10cee6e711f52705ee72","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c13b56b613","original_id":"sc-jemeni12-api-inventory","tier":"B","category":"API_KEY_THEFT","title":"stolen items without my permission","summary":"The user reports that their profile was changed, fake Steam/VAC messages appeared, and an attempted item transfer failed while their inventory went to another person. The post describes this as a classic API-key hijack but does not quote any Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4739473745769574211","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b8448707e348fb8922df","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0fbeb9d31","original_id":"sc-lewoll-steamguard-deleted","tier":"B","category":"HACK_THEFT","title":"Stolen skins, what is valve doing","summary":"The user reports that Steam Guard was removed from their account and their skins were traded to someone else, and they are waiting for Steam Support to respond to their report. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/4511004055391020567/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"65cf7d7612fe64d963b3","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-743b2bd82e","original_id":"sc-gustavofring-tickets-closed","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Keeps Closing My Tickets Without Answering - Need Clarification","summary":"The user says multiple Steam support tickets were closed without answering and that support falsely claimed the account was hijacked, then accused them of scamming and removed a forum post. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/727997144358783788/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"74c7d226314c40e97cf2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31c687104e","original_id":"sc-qasem-tickets-closed-15min","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support closing Tickets without any Response.","summary":"The user's friend repeatedly submitted Steam Support tickets about an account issue and had them closed within 10 to 15 minutes without any response, not even an auto-generated one. The post does not quote any actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6821308966019857728/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"eae34447d22afa5da039","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-020133aaf7","original_id":"sc-fallschirmjager-refund-closed","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support closing Tickets without any Response. (reply: Fallschirmjager Rudolf)","summary":"The user reported that their Steam Support tickets were closed without any response or email regarding a refund request for a game played under two hours. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6821308966019857728/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"eae34447d22afa5da039","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d521ad15c7","original_id":"sc-shatteredpumpkin-lost-account","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam supports none response caused me to lose my old account...","summary":"The user says their old Steam account was hijacked, they opened a Steam Support ticket, and never received a response, causing them to lose the account. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/4362375816119533039/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8d3280254d9e509e35b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a58eedaa6","original_id":"sc-chubbywoman-broken-report-page","tier":"B","category":"HACK_THEFT","title":"the \"Items Traded Without Your Knowledge\" steam support page is broken","summary":"The user's friend had their TF2 inventory stolen, but the Steam Support \"Items Traded Without Your Knowledge\" page is broken, showing a blank page or site error. They are asking for help because they cannot proceed with the support flow.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4298194004197858662/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2273a54b19dc9cf3413b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5662e1564e","original_id":"sc-scotttf2-page-error","tier":"B","category":"HACK_THEFT","title":"My account got hijacked and steam support page not loading","summary":"The user reports their Steam account was hijacked and TF2 items were stolen after using a phishing website. They say the Steam Support page for items traded without knowledge does not load or returns an error, and no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4337599680242449189","source_host":"steamcommunity.com","source_status":"public_url","source_group":"93f234fa953e6b882be6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6adaf881b8","original_id":"sc-chaczapuri-mirror-trade","tier":"B","category":"API_KEY_THEFT","title":"I got scammed. any way to get help?","summary":"The user reports being scammed when an outgoing trade offer was cancelled from their account and reissued to a cloned profile. No Steam Support reply is quoted; the post notes this would require account control or an attached API key.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/532101539723014076/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8e8e033c1f00e73846cc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9cb75a5af3","original_id":"sc-ajdobrat-stolen-skins-twice","tier":"B","category":"HACK_THEFT","title":"Stolen my skins","summary":"The user asks whether stolen Steam skins can be returned after a theft yesterday, and adds that Steam Guard was active but the account was compromised again. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4691153988131715660/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4e9c4b12b0f1861fd3d0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b1dbfea7d5","original_id":"sc-blackpro-cs2-items-gone","tier":"B","category":"HACK_THEFT","title":"All of my CS2 Items are gone.","summary":"The user lost all CS2 items through unauthorized trades after entering Steam credentials on a fake ropz giveaway/phishing site. They opened a Steam support ticket and reported the trade, but no Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/4286935719740040289/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"98130589ba4bf02f2e70","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e06c0b5cc2","original_id":"sc-blz-market-items-sold","tier":"B","category":"RESTORE_REFUSED","title":"help how to get items back community market i didn't sell items","summary":"The user reports that items were listed and sold on the Community Market without their involvement and asks how to get them back. The thread response says Market transactions are final and nothing is reversible.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3279194170688756463/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"80d43440f2d83df43b6b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36c4ce3b5f","original_id":"sc-dadycupcakes-games-deleted","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account was hacked, deleted all games, Steam support has been no help.","summary":"The user's Steam account was compromised despite 2FA, and hundreds of games were deleted. Steam Support only gave generic self-recovery instructions, which the user says is no help because they cannot remember all game names.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3183486320478434686/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"614b5ab46e6878de509e","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5c853ed404","original_id":"sc-jaycov-rocketleague-survey","tier":"B","category":"HACK_THEFT","title":"SOMEONE GOT ONTO MY STEAM ACCOUNT AND TOOK MY ROCKET LEAGUE ITEMS","summary":"The user's Steam account was compromised after a phishing friend request and survey, with a login attempt from Russia, and their Rocket League items were stolen. The post does not include any quoted reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1483235412202247087/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d611a7ae8a6e5e5b82c1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96f43dc610","original_id":"sc-lev-wallet-dota-overpay","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[SOLVED] money stolen from account","summary":"The user sold a CS:GO skin for about $75, then their account was hijacked and used to buy a worthless DOTA item for $41 to extract wallet funds. Steam Support closed the ticket without any response or notification.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4652759797629506500/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0a2d5d24d8dd804d637d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a18b286f90","original_id":"sc-dk416-refunds-closed","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam closed all my support ticket automatically","summary":"The user submitted multiple Steam support tickets for a refund request, but each ticket was closed automatically shortly after submission. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3203746811812868203/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f087b3028f6f52e78247","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f56e7e0bd","original_id":"sc-bloodstone-cards-sold","tier":"B","category":"HACK_THEFT","title":"Someone sold my trading cards for money","summary":"The user reports that someone accessed their Steam account, sold trading cards and game skins, and used the funds to buy Dota 2 items without any login confirmation email. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4406292068723545756/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f4b31f59ddd09e6f16c8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3aaefadbbc","original_id":"sc-winchester-cards-phish","tier":"B","category":"HACK_THEFT","title":"Someone sold my trading cards for money (reply: Winchester)","summary":"User Winchester reports being phished after trying to get a cheap Steam key, resulting in many trading cards being sold for four Dota 2 skins. The post contains no quoted Steam Support reply or described support action.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4406292068723545756/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f4b31f59ddd09e6f16c8","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ce3c26290","original_id":"sc-stultussy-fake-valve-employee","tier":"B","category":"HACK_THEFT","title":"getting items back from valve employee scam","summary":"The user was scammed by a fake Valve employee into sending items that were claimed to be reported for fraud, then realized it was a scam and asked whether the items can be recovered. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2865909778225751469","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e378e782daee3a8e3e26","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3f410ee5e","original_id":"sc-revvy-phished-inventory","tier":"B","category":"HACK_THEFT","title":"Item Restoration? (account was phished)","summary":"User fell for a phishing site imitating Steam login, entered username, password, and Steam Guard, and had their entire CS:GO inventory stolen. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3105768782184873530","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1c30694c413406208648","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3538d73b30","original_id":"sc-shisho-teamspeak-inventory","tier":"B","category":"HACK_THEFT","title":"Stolen CS:GO Inventory","summary":"The user says their complete CS:GO inventory was traded away after they tried to join a fake Teamspeak server, despite trade email confirmations being active. No Steam Support reply or action is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/496880203073014779","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c62f28154a1d4604d22b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-663543735f","original_id":"sc-kersu-gift-items","tier":"B","category":"TRADE_REVERSAL","title":"i accidently gave my items away as a gift","summary":"The user accidentally completed a trade without receiving the other player's item, giving away all their items. No Steam Support reply or action is quoted in the post.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/364042703859367117","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5a8b82a1c907bd9641ea","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c798da6676","original_id":"sc-danny-authenticator-swapped","tier":"B","category":"HACK_THEFT","title":"My account got hacked!","summary":"The user's Steam account was hacked, their Steam Authenticator was changed to another phone while they were on vacation, and CS:GO skins were stolen. They recovered the account and are asking whether the stolen skins can be restored; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2798376550596820548","source_host":"steamcommunity.com","source_status":"public_url","source_group":"41543bd04ccde49841a6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e2f8c354d","original_id":"sc-vrecluse-wallet-codes","tier":"B","category":"HACK_THEFT","title":"Scammed","summary":"The user reports being scammed after giving a Steam wallet code to another Steam user in exchange for a promised in-game item, then being blocked. They mention having PayPal receipts and chat logs, but no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/364042262881844677","source_host":"steamcommunity.com","source_status":"public_url","source_group":"29da0b8ba9af74f8aa16","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ef0461f7e","original_id":"sc-kawa-email-changed-silently","tier":"B","category":"HACK_THEFT","title":"Account Stolen Without Warning","summary":"The user reports that their Steam account email was changed without permission despite Steam Guard and two-factor authentication. They contacted Steam Support, which asked for the usual details, but the post does not quote any actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4361249459070284832/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a1c756265f357cfc5024","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2adb858480","original_id":"sc-mrambah-steamguard-taken","tier":"B","category":"HACK_THEFT","title":"Account Stolen Without Warning (reply: Mr.AmbahTuBust)","summary":"A user reports that an attacker gained access to his Steam account and Steam Guard, with 2FA providing no barrier. No Steam Support quote or response is present.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4361249459070284832/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a1c756265f357cfc5024","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d7b32fbdf","original_id":"sc-nomad-wallet-dota-axes","tier":"B","category":"HACK_THEFT","title":"Stolen Money from my wallet","summary":"The user reports an unauthorized Steam wallet purchase of a DOTA item for 82.98 SAR (~$22), noting the item is worth under $1 and that they do not know how it happened. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/5294572213378485102/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"57f822d8465e402d7d70","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fd8faf98c","original_id":"sc-river-tf2-taunts","tier":"B","category":"HACK_THEFT","title":"Account hacked and items stolen, what to do?","summary":"The user says their Steam account was hacked months ago, their profile/username was changed, and items were stolen via trades to another person. They are asking who to contact or what to do to recover the items; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601902470980001720/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"94cf4d3c0ab55b230a75","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43a1581eed","original_id":"sc-reaper-at-work-items","tier":"B","category":"RESTORE_REFUSED","title":"My account was hacked and items were stolen","summary":"User reports their Steam account was hacked and items were stolen, and asks whether the items can be recovered. They say Steam Support claims it cannot restore them, and OP denies making the trades while at work.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/595137684887875378/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"17c98cc1a5ad240e03dd","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e3543a842","original_id":"sc-gabe-cosmetics-cards","tier":"B","category":"RESTORE_REFUSED","title":"Stolen Items","summary":"The user's Steam account was stolen and later recovered with Steam Support's help, but the stolen cosmetics, game cards, and other items were not restored. Steam Support returned the account but would not restore anything taken from it.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4133808627029795474/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2f5d5c8582fdb0bea6de","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aaa898d5c9","original_id":"sc-solosammich-100-wallet","tier":"B","category":"HACK_THEFT","title":"Stolen Items (reply: SoloSammich)","summary":"User SoloSammich reports roughly $100 taken from his Steam wallet through a marketplace transaction, and says Steam refused reimbursement. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4133808627029795474/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2f5d5c8582fdb0bea6de","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7aa4dfc7e8","original_id":"sc-ubuntuplay-locked-out","tier":"B","category":"HACK_THEFT","title":"Account stolen, cant do anything.","summary":"The user reports that their main Steam account appears stolen or hacked, cannot log in, and is not receiving recovery emails. They used HelpSelfUnlock and are asking how to contact Steam Support; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3165462410661824694/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"39389a84a221bfa9b7d6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f227f688b2","original_id":"sc-grotadmerd-dota-purchases","tier":"B","category":"HACK_THEFT","title":"I just got robbed. Is there anything to do? (reply: grotadmerd)","summary":"The user reports being robbed via unauthorized activity on their Steam account, and another user reports unauthorized Dota 2 item purchases the same day. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6733519291687809018/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1af92a10ea404d39ec06","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47609aa0a9","original_id":"sc-beba-flipknife-legalize","tier":"B","category":"RESTORE_REFUSED","title":"Scammed for Valuable CS2 Skins, How Can I Recover Them?","summary":"The user lost valuable CS2 skins, including a Flip Knife worth around 450 euros, after a fake Steam Valve agent scam redirected a trade. The post states Steam confirmed the account was compromised and the items stolen but still will not return them.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601902918586635835/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"51a3b071f8a0c3b1388a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c433110d24","original_id":"sc-lyzer-wallet-emptied","tier":"B","category":"HACK_THEFT","title":"My Steam account was stolen and I need help","summary":"The user's Steam account was compromised: an unauthorized Dota 2 purchase drained the wallet, profile comments/games/friends were deleted, and a scammer impersonated Steam Support. The user regained account control after 30 minutes; no Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6725643788915019253/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dff323bcfe1c9af5f29d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2a9c7f14f","original_id":"sc-akumeno-steamguard-confirms","tier":"B","category":"HACK_THEFT","title":"My Steam account was stolen and I need help (reply: Akumeno!)","summary":"User Akumeno reports a similar account theft case where their inventory was sold off and overpriced Dota 2 purchases were made, despite receiving two Steam Guard confirmations. No Steam Support quote is provided.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6725643788915019253/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dff323bcfe1c9af5f29d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f413a2c256","original_id":"sc-royooo-opskins-bot","tier":"B","category":"API_KEY_THEFT","title":"anyway to get my item back?","summary":"The user reports many Steam items stolen after interacting with a fake OPSkins bot, and says their phone was hacked and account locked. They contacted Steam Support but the post does not quote any reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2333276539611126608/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3db93a5b42d55dd28650","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dc2f34f31","original_id":"sc-sim-ticket-ignored-week","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Support ticket ignored","summary":"The user's Steam support ticket was ignored for over a week with no initial response. The underlying issue is that two retail Skyrim codes were accepted but only one license was granted, leaving the second purchase unusable and ungiftable.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/618459405708035790/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"31cf2d77cbcc2e5fd1f2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27a9a3dc4e","original_id":"sc-kristian-refund-unresponded","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support incident","summary":"The user bought a FIFA game, requested a refund within the 14-day window, and the request was accepted but no refund occurred. Subsequent refund attempts are blocked by the refund window and further support requests have gone unanswered.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3758850346179650530/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"33356054eb092652a6ac","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db22843669","original_id":"sc-josiph-ticket-no-response","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support Ticket no response","summary":"The user opened two Steam Support tickets on 30.10; one was answered quickly, but the other remains unanswered after more than 45 hours. They ask whether to close the ticket or create a new one, and Steam Support has not responded to the second ticket.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/628941283089765851/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"de55676210e6ff2d4632","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9395cf75ee","original_id":"sc-alexisvixal-17yr-ban","tier":"B","category":"BAN_NO_REASON","title":"Community ban for no reason.","summary":"The user's girlfriend had her Steam account stolen and recovered, then it was suspended and given a 17-year community ban for no apparent reason. Steam Support initially did not respond, but the ban was eventually lifted after Steam acknowledged it had misunderstood the situation.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/5086242673975328381/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d339b1cfce51194be02c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-05a67e3095","original_id":"sc-eagle-perm-ban-20-tickets","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Permanent community banned","summary":"The user received a permanent Steam community ban citing player reports and commercial activities. After 20 tickets and two weeks, their main account was unbanned and Support apologized, but other accounts with skins remain banned and their tickets keep getting closed.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6257258483699051587/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"01a14a759ad356418998","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39360f1ade","original_id":"sc-astalavista-15-accounts","tier":"B","category":"BAN_NO_REASON","title":"unfair community ban","summary":"The user opened multiple accounts for item storage and all were automatically community banned. They say Steam Support responded that they could not open/unban the account due to commercial reasons unrelated to the automatic ban.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/640179350026584158/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c51508315cb24c28ae6a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a1737a635","original_id":"sc-aleks-locked-cdkey-loop","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support Locked My Account?","summary":"The user contacted Steam Support after being unable to purchase games, but their account was locked without warning. Support repeatedly asked for a registered CD Key without specifying which game and gave automated copy-paste replies.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/619568793864580321/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"22b6bbe212d0249143b0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-78f0ef9370","original_id":"sc-cr8tiv-proof-ownership","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Account Proof of Ownership Broken","summary":"The user says their Steam account was locked and Steam Support refuses to return it despite their ability to prove ownership. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4202490652510767947/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"145b3ac60be7b4947733","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98709357de","original_id":"hklsq9","tier":"B","category":"BAN_NO_REASON","title":"So, how I get VAC?","summary":"User received a VAC ban in CS:GO despite not playing for weeks and denies cheating. They contacted Steam Support but had not received a response.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/hklsq9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"af6a72c632d91734dcbd","publication_date":"2020-07-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ec1f1a3ad","original_id":"gcrxfy","tier":"B","category":"HACK_THEFT","title":"Steam Account Hijacked","summary":"The user logged into a fake Steam authorization website, had their account hijacked, and says the hijackers changed the email/password and removed their phone number and Mobile Authenticator. They filed a Steam support ticket with ownership evidence, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/gcrxfy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb45e10d4b0605b98ae8","publication_date":"2020-05-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32f96ec047","original_id":"qcfuc9","tier":"B","category":"HACK_THEFT","title":"Help my Steam account has been hacked and most of my inventory is gone. Please help.","summary":"The user reports their Steam account was hacked and most valuable TF2 inventory items were traded away to Tradeit.gg bots without consent. The post includes the email they sent to Valve, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/qcfuc9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"430b74617fd0f2005a4c","publication_date":"2021-10-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9411bb5b0","original_id":"pjkxjk","tier":"B","category":"BAN_NO_REASON","title":"VAC","summary":"The user received a VAC ban in CS:GO in mid-2020 and does not know why. They say Steam Support told them VAC bans are permanent and mentioned a phone number linked to two other accounts, but no verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/pjkxjk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7a20a3a0fe86606d0073","publication_date":"2021-09-07","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad09ad3324","original_id":"pew68h","tier":"B","category":"HACK_THEFT","title":"Steam account hacked","summary":"The user clicked a fake Steam free Nitro link, entered their credentials and Steam Guard code, and then their account email and password were changed. They lost access and cannot get the email code needed to submit a support ticket; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/pew68h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7cd0bfdb76ad3a21ad02","publication_date":"2021-08-31","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-592f9fc494","original_id":"nl8ic8","tier":"B","category":"HACK_THEFT","title":"I've been hacked and hijacked","summary":"The user's Steam account was hijacked by someone in China who changed the email address and phone number and added a mobile authenticator. The user contacted Steam Support and is waiting for a response.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/nl8ic8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b3ca63b6ecb4567bdcc","publication_date":"2021-05-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ff7a934df","original_id":"lim40z","tier":"B","category":"HACK_THEFT","title":"held hostage at steam support","summary":"A scammer impersonating Steam Support on Discord claimed the user's account was reported/suspended and demanded escalating fees. The user paid $3593 and was asked for another $1500; no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/lim40z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"54debdb1bc50793dd3cd","publication_date":"2021-02-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27f678314e","original_id":"wjcuf4","tier":"B","category":"HACK_THEFT","title":"my steam account was recently stolen and i need help.","summary":"The user says their Steam account was stolen after they contacted a Discord tag provided in a fake ban appeal, and the thief changed the account info and demanded payment. The post asks for options besides paying or using Steam Support, but it does not include any actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/wjcuf4/","source_host":"www.reddit.com","source_status":"public_url","source_group":"274f16fd1fe4fa7efac0","publication_date":"2022-08-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a30f4e4864","original_id":"1t4can","tier":"B","category":"HACK_THEFT","title":"This person is a scammer/phisher. I just wanted to get the word out, I suppose.","summary":"The user was phished, gave away Steam account information, was logged out, and lost Dota 2 items. They later edited the post to say Steam Support returned every stolen item.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1t4can/","source_host":"www.reddit.com","source_status":"public_url","source_group":"178162c3bb03aba1fb3e","publication_date":"2013-12-17","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-52d6247984","original_id":"1qbsp3","tier":"B","category":"HACK_THEFT","title":"Russian friend's first attempt at scamming and how one can stop him.","summary":"The user describes a Steam phishing scam attempt where a fake Steam Community link tried to steal their password and Steam Guard code. No Steam Support reply or action is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1qbsp3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c569d7c58591d489f984","publication_date":"2013-11-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-290926bee7","original_id":"1p7ldi","tier":"B","category":"RESTORE_REFUSED","title":"Valve's refund/exchange policy on dota 2","summary":"The user mistakenly bought a Dota 2 tournament ticket believing it included a Rubick set and asked Valve for a refund or discount. Valve reportedly said they do not do returns or exchanges.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1p7ldi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fe9f8c930568674f02ca","publication_date":"2013-10-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a7987c8c9","original_id":"1msmft","tier":"B","category":"BAN_NO_REASON","title":"VALVE PERMANENT BANNED AND TOOK AWAY ITEMS","summary":"User reports waking up to a permanent trade ban and missing Dota 2 items after an empty trade with a suspected scammer. They contacted Steam Support and linked screenshots/ticket, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1msmft/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d452b1f322ef0bcbb22d","publication_date":"2013-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a69a034b0d","original_id":"2nvzox","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support dota 2 doesn't help me with the cheaters. No ban nothing.","summary":"The user reported Dota 2 players for alleged cheating with a screenshot and names, but says Steam Support has not responded. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2nvzox/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aa68466af2b55615c620","publication_date":"2014-11-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8cc60106d6","original_id":"2nfr79","tier":"B","category":"HACK_THEFT","title":"Brother had 200$ + worth of items phished, how can I help him get them back?","summary":"The user's brother clicked a phishing link and had his Steam account compromised despite Steam Guard, with valuable Dota items stolen. He emailed Steam Support, but the post does not quote any support reply and only says Valve did nothing.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2nfr79/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9751bfc4c5083ff617c7","publication_date":"2014-11-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d81efd75f","original_id":"zprnuv","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Why i cannot sell my Immortal Treasure III 2020 ? Even i set price somehow it doesn't added to list.","summary":"The user cannot list their Immortal Treasure III 2020 on the Steam Market and says Valve Support redirected them to the Dota developers instead of resolving the issue. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/zprnuv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"800e4e34ff3d39ca38d5","publication_date":"2022-12-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4ca21c7dd","original_id":"1ty1el","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Help with Dota shirt issue","summary":"The user received a Dota shirt with a code that was already redeemed despite opening the package new, and contacted Steam Support but has had no answer after 3 days.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1ty1el/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09786c1cc12cbdb861a9","publication_date":"2013-12-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2cd61bb64b","original_id":"1kpp5q","tier":"B","category":"HACK_THEFT","title":"Just got scammed out of couriers, any way I can report this to Valve?","summary":"User was impersonated by someone posing as a close friend and tricked into trading away Dota 2 couriers, including a TI2 Smeevil worth about $400. They ask whether Valve can be notified, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1kpp5q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6151e8f956910e2e7f71","publication_date":"2013-08-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e57f9506be","original_id":"1e8bfb","tier":"B","category":"RESTORE_REFUSED","title":"I'm so afraid of trading right now, What should I do?","summary":"The user was scammed during a Steam trade when items were removed and they could not re-verify, resulting in no items received. They reported it to Steam Support, which said there was no chance of getting the items back and that it would investigate the scammer.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1e8bfb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6e4f5e921a406af21dbc","publication_date":"2013-05-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-08041b5d3e","original_id":"16tz4u","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Is Steam/Steam Support actually any good? (WARNING: Kind of a rant...)","summary":"The user bought a used Hitman: Absolution CD key that was already registered to the seller's Steam account and contacted Steam Support to transfer it. They received an automated message, waited days with no response, then were told to write the ticket number on the manual next to the serial and have received no further response.","quote":"","source_url":"https://www.reddit.com/r/Games/comments/16tz4u/","source_host":"www.reddit.com","source_status":"public_url","source_group":"33c111d6db4e05c8a06c","publication_date":"2013-01-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-970632c785","original_id":"107k0g8","tier":"B","category":"HACK_THEFT","title":"How did they do that and are they related? What could follow? (Hacked/compromised: Facebook, Twitter, Instagram and Steam.)","summary":"The user reports multiple accounts being compromised, including Steam, with hundreds of Steam emails and concern about their sellable inventory. No Steam Support reply or action is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/107k0g8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2a1ce26a9fdc89685571","publication_date":"2023-01-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dcdf575b81","original_id":"1cz6v77","tier":"B","category":"HACK_THEFT","title":"ive been hacked please help","summary":"The user was hacked after downloading a malicious script; the attacker bypassed Steam Guard, removed friends, sold their inventory, refunded a game, and bought Dota 2 items to transfer funds. They contacted Steam Support and changed passwords but did not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1cz6v77/","source_host":"www.reddit.com","source_status":"public_url","source_group":"028b67bc34719310e3a0","publication_date":"2024-05-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32d399faf9","original_id":"1rfeq6","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Forgot password to my yahoo account linked with my steam account. Steam guard code un accesable . what do I do?","summary":"The user forgot the Yahoo password linked to their Steam account and cannot access their Steam Guard code, so they are asking how to get their existing Steam support ticket processed sooner. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1rfeq6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"57ea3b8a05e659ee668f","publication_date":"2013-11-25","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d5e60e51dd","original_id":"39i28v","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support?","summary":"The user bought gift game bundles during the summer sale, but the redemption links errored or showed the games were already redeemed. They were told Steam Support would send an account confirmation email, but it has not arrived, leaving them unable to access support or redeem the games.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/39i28v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"23ce8e20e8800fca0d6c","publication_date":"2015-06-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b6ecd3a57","original_id":"1pxet8j","tier":"B","category":"HACK_THEFT","title":"I was hacked thru Discord","summary":"User was hacked through a Discord link, giving the attacker access to Discord, email, and possibly other accounts. They changed their Steam password and sent a Steam Support ticket, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1pxet8j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f0c3d6a9cd1cc7ac25b","publication_date":"2025-12-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bae9b2b01d","original_id":"1pejnai","tier":"B","category":"API_KEY_THEFT","title":"Session Token Theft Victim. What do I need to do in the future to protect myself?","summary":"The user describes falling victim to session token hijacking affecting multiple accounts including Steam, and later accidentally downloading malware that likely stole session tokens again. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1pejnai/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4d232b9017ef4d1f08d4","publication_date":"2025-12-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81e94b737f","original_id":"1oyjch5","tier":"B","category":"RECOVERY_HIJACK","title":"Issue with account recovery","summary":"The user reports a stolen account and says recovery was rejected because there was not enough information to prove ownership. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1oyjch5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c48bc902a058cb61871","publication_date":"2025-11-16","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19d0fcfee9","original_id":"1ob1wxq","tier":"B","category":"HACK_THEFT","title":"X Let a Hacker Steal My Life","summary":"A 71-year-old grandma reports that her Steam account was stolen and the scammer is still posting as her. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1ob1wxq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7611bc9fb17699b017ff","publication_date":"2025-10-19","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4eb37792b5","original_id":"1ll4j3d","tier":"B","category":"HACK_THEFT","title":"Steam account stolen by fake steam support","summary":"The user was tricked on Discord by someone impersonating Steam Support, gave account access, and had their email changed so they can no longer sign in. A friend contacted Steam Support about it, but no Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1ll4j3d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b05456192feda228e9b","publication_date":"2025-06-26","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1ce50c37a","original_id":"ppc_h1w8lkn","tier":"B","category":"RESTORE_REFUSED","title":"Some of them had semi expensive stickers on them (2 $50 Katowice 2015 ibuypower stickers on 2 skins) and other stickers","summary":"User reports that skins with expensive stickers were taken from their account, and they have reported the account and changed their password while waiting for a response. They quote Steam's item restoration policy stating Steam Support will not restore items that have left an account, so they expect no restoration.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/o0gsre/_/h1w8lkn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"826a4bd57495ca40be50","publication_date":"2021-06-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42ecb9fc14","original_id":"bbb-refund-tickets-queue-unanswered","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB complaint: refund support tickets left sitting in queue with no response","summary":"The user complains that multiple Steam refund requests over the past month have not been granted and that support tickets have remained in queue with no response. No Steam Support reply is quoted.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/complaints","source_host":"www.bbb.org","source_status":"public_url","source_group":"7011fb161abf80edfa0a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69edc33cb6","original_id":"bbb-arcraiders-ai-ban-appeal-rejected","tier":"B","category":"BAN_NO_REASON","title":"BBB complaint: ARC Raiders cheat-ban appeal rejected entirely by AI, no human review","summary":"User reports a permanent ARC Raiders ban for alleged cheating and says their appeal was rejected entirely by an automated AI system without human review or specific evidence. No verbatim Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/complaints","source_host":"www.bbb.org","source_status":"public_url","source_group":"7011fb161abf80edfa0a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57bfd9f2a6","original_id":"bbb-hacker-flood-steamguard-catch22","tier":"B","category":"HACK_THEFT","title":"BBB complaint: Steam Guard catch-22 leaves user unable to secure account under active hacking attempt","summary":"User reports an active hacking attempt with daily Steam Guard confirmation-code emails and is unable to secure or lock the account due to a Steam Guard mobile authentication catch-22. No Steam Support reply is quoted; the user says there is no live support available.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/complaints","source_host":"www.bbb.org","source_status":"public_url","source_group":"7011fb161abf80edfa0a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7562921bc","original_id":"bbb-armareforger-macro-tickets-closed","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB complaint: Steam Support closed refund tickets with copy-paste macros instead of resolving issue","summary":"The user bought Arma Reforger for $42.47 and says a faulty update made it unplayable, so they requested a refund. They claim Steam Support repeatedly sent copy-paste macro replies and closed the tickets without resolving the issue.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/complaints","source_host":"www.bbb.org","source_status":"public_url","source_group":"7011fb161abf80edfa0a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c51228275","original_id":"bbb-grounded2-chargeback-restriction","tier":"B","category":"BAN_NO_REASON","title":"BBB complaint: account restricted after chargeback dispute over broken Grounded 2 crossplay","summary":"User purchased Grounded 2 for $26.99, found crossplay broken, had the refund declined, filed a bank chargeback, and Steam restricted the account until August 26. No Steam Support reply is quoted; the post only describes the refund denial and account restriction.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/complaints","source_host":"www.bbb.org","source_status":"public_url","source_group":"7011fb161abf80edfa0a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72ec0524c6","original_id":"bbb-decade-old-trade-restriction-unresolved","tier":"B","category":"BAN_NO_REASON","title":"BBB complaint: 10-year-old Community/Trade restriction never reviewed despite offers to verify ownership","summary":"User reports a Steam account was compromised about ten years ago and has had a Community/Trade restriction ever since; they say multiple Steam Support contacts and offers to verify ownership produced no satisfactory resolution or clear explanation. The post does not quote any actual Steam Support reply.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/complaints","source_host":"www.bbb.org","source_status":"public_url","source_group":"7011fb161abf80edfa0a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f89a0adb4","original_id":"bbb-cdkey-recovery-2026","tier":"B","category":"RECOVERY_HIJACK","title":"BBB review: ticket closed for not providing a 12-year-old CD key","summary":"The user says Steam Support required a 12-year-old CD key to recover their account despite having the original phone number, offered no reasonable alternative verification, and closed the ticket for not providing the CD key. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/customer-reviews","source_host":"www.bbb.org","source_status":"public_url","source_group":"c356a92a8f1cab906618","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e519de6f94","original_id":"bbb-jebs-transactionid-recovery-impossible","tier":"B","category":"RECOVERY_HIJACK","title":"BBB review: Steam demands 2000s-era transaction-ID screenshot to recover hacked account","summary":"The user is trying to recover a second Steam account after its attached email was compromised. They say Steam Support rejected extensive ownership proof and demanded a screenshot of a 2000s transaction ID/receipt from an email and payment provider no longer available.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/customer-reviews","source_host":"www.bbb.org","source_status":"public_url","source_group":"c356a92a8f1cab906618","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d380d97343","original_id":"bbb-travisv-wrongful-ban-piracy-discussion","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB review: profile banned and locked for discussing piracy in a DRM channel, no support response","summary":"The user complains that their profile was banned and locked for discussing piracy in a DRM channel, and says customer support did not respond. No Steam Support/Valve reply is quoted.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/customer-reviews","source_host":"www.bbb.org","source_status":"public_url","source_group":"c356a92a8f1cab906618","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e28997d5d","original_id":"bbb-jasonl-verification-rejected-despite-id","tier":"B","category":"RECOVERY_HIJACK","title":"BBB review: account-ownership verification rejected despite ID, license, and passport","summary":"The user says Steam Support rejected their account-ownership verification despite IDs, driver's license, passport, and other proof documents. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/customer-reviews","source_host":"www.bbb.org","source_status":"public_url","source_group":"c356a92a8f1cab906618","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65f04f8cae","original_id":"bbb-tylert-idcard-receipts-rejected-closed","tier":"B","category":"RECOVERY_HIJACK","title":"BBB review: ID, credit card, and purchase receipts ruled insufficient, ticket closed unresolved","summary":"The user tried to recover their Steam account and says Steam Support rejected their ID, credit card, and purchase receipts as insufficient proof of ownership, then closed the ticket without resolution.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/customer-reviews","source_host":"www.bbb.org","source_status":"public_url","source_group":"c356a92a8f1cab906618","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b93ead4f22","original_id":"bbb-heathert-ticket-closed-no-automated-reply","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB review: support closes tickets with no attempt at resolution, not even an automated reply","summary":"The user complains that Steam Support is impossible to contact and closes tickets without any attempt at resolution, not even an automated reply. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/customer-reviews","source_host":"www.bbb.org","source_status":"public_url","source_group":"c356a92a8f1cab906618","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b75fd004b","original_id":"bbb-samj-support-refuses-open-or-closes-arbitrarily","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB review: Steam Support refuses to open tickets at all or closes them arbitrarily","summary":"The user complains that Steam Support refuses to open tickets or closes them arbitrarily. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/customer-reviews","source_host":"www.bbb.org","source_status":"public_url","source_group":"c356a92a8f1cab906618","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-192bbbe503","original_id":"bbb-baileys-hacked-month-lockout-skin-demand","tier":"B","category":"RECOVERY_HIJACK","title":"BBB review: hacked account locked out for a month, support demanded a $300 skin purchase to verify identity","summary":"The user says their Steam account was hacked and locked out for a month; after changing emails, phone numbers, and verifications, Steam Support allegedly demanded they purchase an almost $300 Rust skin to verify identity. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.bbb.org/us/wa/bellevue/profile/online-gaming/valve-corporation-1296-27030704/customer-reviews","source_host":"www.bbb.org","source_status":"public_url","source_group":"c356a92a8f1cab906618","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef1dd5ae66","original_id":"hltv-hijacked-12-days-no-answer","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Acount Hijacked past 12 days and no answer...","summary":"The user's Steam account and items were hijacked, and they submitted a ticket with credit card evidence and multiple replies over 12 days but received no response from Steam Support.","quote":"","source_url":"https://www.hltv.org/forums/threads/718967/steam-acount-hijacked-past-12-days-and-no-answer","source_host":"www.hltv.org","source_status":"public_url","source_group":"dfa33b7b84e6ae8d7e52","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03053698ba","original_id":"scraptf-hacked-robbed-no-2fa","tier":"B","category":"HACK_THEFT","title":"I got hacked and robbed","summary":"The user says their Steam account was hacked without 2FA and all items were stolen. They state that Steam Support will not help, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://scrap.tf/raffles/ZWNHV9","source_host":"scrap.tf","source_status":"public_url","source_group":"9646a395b0fba4bcca75","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-302e27ea74","original_id":"scraptf-api-key-scam-unusual-stolen","tier":"B","category":"API_KEY_THEFT","title":"I know this isn't trading related but i really need to vent","summary":"The user unboxed an unusual, tried to sell it via mannco.store, and was scammed after a hijacker created a Steam API key to replace incoming trade offers with fake bot offers. Steam Support recovered the account but could not return the stolen hat.","quote":"","source_url":"https://scrap.tf/raffles/N7XTHT","source_host":"scrap.tf","source_status":"public_url","source_group":"b0a2ba0be23e7c0ba114","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efaae2cd76","original_id":"scraptf-haunted-metal-not-restored","tier":"B","category":"RESTORE_REFUSED","title":"deleted my haunted metal a while ago and tried to get it back but...","summary":"The user accidentally deleted a Haunted Metal in TF2 and asked Steam Support to restore it. Support reportedly said it was restored, then later claimed the user deleted it again after restoration, so the item is still missing.","quote":"","source_url":"https://scrap.tf/raffles/Z9F0AC","source_host":"scrap.tf","source_status":"public_url","source_group":"b967733dd19804770f80","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eaa9c7bf68","original_id":"gamefaqs-hijacked-phishing-link-what-next","tier":"B","category":"RECOVERY_HIJACK","title":"So, my Steam account got hijacked. What next?","summary":"The user's Steam account was hijacked via a phishing link, and the hijackers removed the Steam Authenticator and changed the email and phone number. During automated account recovery, Steam's process rejected the user's last-purchase credit card details as wrong; no actual Steam Support reply is quoted.","quote":"","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/80695785","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"f2cc8e9c5cc206290c4f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-165779df66","original_id":"gamefaqs-hacking-attempt-no-reply","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Best way to contact Steam support?","summary":"The user locked their account after a hacking attempt and changed passwords, but now cannot unlock it. They emailed Steam Support and have not received a reply since Friday.","quote":"","source_url":"https://gamefaqs.gamespot.com/boards/610657-dota-2/72191340","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"5b4e701eba5e1c629903","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-980e1e4f33","original_id":"gamefaqs-two-weeks-no-reply-stolen-account","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"2 weeks in and still no reply from steam support..","summary":"User's Steam account was stolen and he received no reply from Steam Support after two weeks.","quote":"","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/71122878","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"e3fdd819591a800143f3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-20b243ca99","original_id":"gamefaqs-13-days-no-reply-stolen-account","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Just how long does it take for Steam support to reply?","summary":"The user's Steam account was stolen and the email/password were changed. They opened a support ticket 13 days ago with proof of ownership but have received no reply.","quote":"","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/72354722","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"9381e9a425ae2932ae61","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40bcfd6502","original_id":"sitejabber-account-stolen-email-phone-changed","tier":"B","category":"HACK_THEFT","title":"Not even 1 star had no problems for years now my accounts stolen they changed email phone number","summary":"The user says their Steam account was stolen, with the email and phone number changed, and they cannot recover it or get support. They mention losing thousands of dollars and filing a PayPal dispute.","quote":"","source_url":"https://www.sitejabber.com/reviews/steampowered.com","source_host":"www.sitejabber.com","source_status":"public_url","source_group":"73b0bba2d52cd65d963c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-39df9eb4d8","original_id":"sitejabber-hijacked-create-new-account","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked account","summary":"The user's Steam account was hijacked, and they claim Steam Support refused to restore access, instead telling them to create a new account and buy the game again.","quote":"","source_url":"https://www.sitejabber.com/reviews/steampowered.com","source_host":"www.sitejabber.com","source_status":"public_url","source_group":"73b0bba2d52cd65d963c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-385a89b97c","original_id":"sitejabber-items-disappeared-2-years-no-help","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Customer Service has not proven helpful","summary":"The user says several hundred dollars' worth of items disappeared along with the player/account that wanted them, and that repeated Steam Support contacts over two years produced no help or meaningful response.","quote":"","source_url":"https://www.sitejabber.com/reviews/steampowered.com?page=3","source_host":"www.sitejabber.com","source_status":"public_url","source_group":"238db76cd4fc2ea3ed38","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8e3f68830e","original_id":"asia_dc_98047","tier":"B","category":"RECOVERY_HIJACK","title":"스팀 해킹당해서 복구하려는데","summary":"A user is asking for help on a forum because their Steam account was hacked, and Steam Support keeps rejecting their recovery requests due to missing recent payment card details from five years ago.","quote":"","source_url":"https://gall.dcinside.com/mgallery/board/view/?id=steam&no=98047","source_host":"gall.dcinside.com","source_status":"public_url","source_group":"94aebde71d2d8512b34a","publication_date":"2026-09-25","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4379563611","original_id":"asia_dc_95924","tier":"B","category":"RECOVERY_HIJACK","title":"스팀 소유권 증명 해결 가능함? 증명할게 토스 내역 뿐인데","summary":"A user complains that Steam Support refuses to accept their Toss payment history and friend's gift receipt as proof of ownership, instead accusing them of trading the account and banning it after the user updated their email and phone number following a past compromise.","quote":"","source_url":"https://gall.dcinside.com/mgallery/board/view/?id=steam&no=95924","source_host":"gall.dcinside.com","source_status":"public_url","source_group":"5c02d5d8a67bf3550c1a","publication_date":"2026-05-30","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87a93caf72","original_id":"asia_dc_93457","tier":"B","category":"RESTORE_REFUSED","title":"계정 찾는거 포기해야되나","summary":"Korean user lost their Steam Guard authenticator key and changed phone number. Steam Support demanded gift-certificate or card payment receipts as proof of ownership, but their last purchase was eight years ago and nothing survives, so they are considering giving the account up.","quote":"","source_url":"https://gall.dcinside.com/mgallery/board/view/?id=steam&no=93457","source_host":"gall.dcinside.com","source_status":"public_url","source_group":"feaebb6f2fbd64d4da3d","publication_date":"2026-01-07","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-412a88be30","original_id":"asia_dc_95950","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"스팀 고객센터에 문의넣었는데","summary":"Korean user who filed a Steam Support ticket is asking the gallery whether Support always answers at all, or whether tickets simply get ignored, because theirs has gone unanswered.","quote":"","source_url":"https://gall.dcinside.com/mgallery/board/view/?id=steam&no=95950","source_host":"gall.dcinside.com","source_status":"public_url","source_group":"569c6253b6737eadb828","publication_date":"2026-05-31","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c535127ba","original_id":"asia_dc_96444","tier":"B","category":"HACK_THEFT","title":"스팀 해킹당한거같은데 복구 가능한가요","summary":"Korean user was logged out of Steam on both PC and the mobile app and can no longer sign in, and is asking for advice before filing a Support ticket.","quote":"","source_url":"https://gall.dcinside.com/mgallery/board/view/?id=steam&no=96444","source_host":"gall.dcinside.com","source_status":"public_url","source_group":"a14408f18c095f959649","publication_date":"2026-06-26","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db7f0f3329","original_id":"asia_rw_64157253","tier":"B","category":"HACK_THEFT","title":"스팀이 해킹당했는데요","summary":"Korean user bought GTA in a sale; an attacker refunded it and spent the resulting balance on items. The user adds that Steam Support is English-only, which leaves them unable to handle the case.","quote":"","source_url":"https://bbs.ruliweb.com/community/board/300143/read/64157253","source_host":"bbs.ruliweb.com","source_status":"public_url","source_group":"56d675dfbae945e22871","publication_date":"2023-12-15","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-426bbaed90","original_id":"asia_bili_cv41746120","tier":"B","category":"HACK_THEFT","title":"steam账号被盗 交易链接泄露 仅几分钟CS饰品被洗 亏损超5万元","summary":"The user's friend had their Steam account compromised on the evening of May 19, resulting in the theft of CS2 skins worth over 50,000 CNY (approaching 60,000 CNY with float and sticker overpays). Despite the mobile authenticator remaining bound, the hacker bypassed confirmation and transferred the entire inventory while the owner was locked out of the Steam app and PC.","quote":"","source_url":"https://www.bilibili.com/read/cv41746120","source_host":"www.bilibili.com","source_status":"public_url","source_group":"bf89f20b6652cc5efe76","publication_date":"2025-05-20","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d2439942f2","original_id":"asia_bili_cv39385180","tier":"B","category":"RESTORE_REFUSED","title":"steam被盗账号找回交流","summary":"Chinese user trying to recover a stolen Steam account reports that Support demanded his 2023 Steam Alipay spending records as proof of ownership - records that cannot exist, because he made no purchases that year. The demand leaves him with no route to satisfy Support.","quote":"","source_url":"https://www.bilibili.com/read/cv39385180","source_host":"www.bilibili.com","source_status":"public_url","source_group":"5ad2a87ef5066d67be2b","publication_date":"2024-10-11","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bbce0cb90","original_id":"asia_bili_cv42998385","tier":"B","category":"BAN_NO_REASON","title":"steam盗号狗能不能死一死啊","summary":"Chinese user's Steam account was stolen and used to cheat in Naraka: Bladepoint, and the resulting ban landed on him as the account owner. He posts it as a record of the outcome.","quote":"","source_url":"https://www.bilibili.com/read/cv42998385","source_host":"www.bilibili.com","source_status":"public_url","source_group":"4aedc9715b5e64d2f393","publication_date":"2025-09-10","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a26a094cb4","original_id":"asia_bili_cv39867179","tier":"B","category":"HACK_THEFT","title":"steam盗号，损失了近90%的资产","summary":"Chinese user woke on 21 Nov 2024 to a mailbox full of trade notifications and found most of his inventory traded away, with his wallet balance reduced from 1 RMB to 0.13 RMB - close to 90% of his account assets gone.","quote":"","source_url":"https://www.bilibili.com/read/cv39867179","source_host":"www.bilibili.com","source_status":"public_url","source_group":"5853da5671d1a15044e5","publication_date":"2024-11-21","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-912fa56a4c","original_id":"asia_bili_cv40517989","tier":"B","category":"RECOVERY_HIJACK","title":"steam被盗，还能找回吗？","summary":"Chinese PUBG player was compromised mid-session; the attacker changed the bound email, and the account now reports itself as self-locked, leaving the owner unable to proceed.","quote":"","source_url":"https://www.bilibili.com/read/cv40517989","source_host":"www.bilibili.com","source_status":"public_url","source_group":"9f5bc3243eaba9c7a7a3","publication_date":"2025-01-25","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3dd8d82b40","original_id":"asia_bili_cv40552399","tier":"B","category":"HACK_THEFT","title":"steam被盗号了，在线等急","summary":"Chinese user was sent a Steam gift card; on redeeming it he was immediately locked out and the account email had been changed. He has filed with Steam and is asking what else can be done.","quote":"","source_url":"https://www.bilibili.com/read/cv40552399","source_host":"www.bilibili.com","source_status":"public_url","source_group":"2d02933d1636f8b3c9bf","publication_date":"2025-01-29","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-409efd8dc1","original_id":"asia_jp_skt0123","tier":"B","category":"HACK_THEFT","title":"Steamが乗っ取られた話","summary":"The user describes being targeted by Discord scammers impersonating a victim and then Steam Support/Valve in an attempt to hijack the account. The quoted messages are from the scammers, not from actual Steam Support, and no genuine support reply is included.","quote":"","source_url":"https://note.com/skt0123/n/n8534eeaf37a7","source_host":"note.com","source_status":"public_url","source_group":"086f1ec9a95577f9c9db","publication_date":"2025-02-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0045c2057a","original_id":"asia_jp_chiebukuro_13295369943","tier":"B","category":"RECOVERY_HIJACK","title":"steamアカウントの乗っ取りについて","summary":"Japanese user describes a Steam account hijack in which both the password and the linked email address were changed by the attacker, cutting off the normal recovery path.","quote":"","source_url":"https://detail.chiebukuro.yahoo.co.jp/qa/question_detail/q13295369943","source_host":"detail.chiebukuro.yahoo.co.jp","source_status":"public_url","source_group":"ec91ba1b760eefc1138e","publication_date":"","language":"ja","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a0351156a0","original_id":"asia_te_nikola","tier":"B","category":"HACK_THEFT","title":"My Steam on Windows got hacked and I lose 7750rs.","summary":"The user's Steam account was compromised and an unauthorized Dota item purchase drained about 7749rs from their wallet without notifications. They say Steam Support sent a generic automated reply refusing refunds and advising password changes, but no verbatim support quote is provided.","quote":"","source_url":"https://techenclave.com/t/my-steam-on-windows-got-hacked-and-i-lose-7750rs/275950","source_host":"techenclave.com","source_status":"public_url","source_group":"f15eeebe680dfd6fffd2","publication_date":"2025-06-13","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0182486c8b","original_id":"asia_clien_19230177","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"스팀 인증기를 써도 해킹 당하네요","summary":"A Korean Clien user with the Steam mobile authenticator enabled woke on 19 July 2026 to gift-purchase confirmation emails and found the account language switched to Chinese and prices showing in yuan. His conclusion, in the post title, is that the authenticator is no protection.","quote":"","source_url":"https://www.clien.net/service/board/park/19230177","source_host":"www.clien.net","source_status":"public_url","source_group":"33e84d23fbd69ffe2afa","publication_date":"2026-07-19","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07465f8d03","original_id":"asia_clien_19257985","tier":"B","category":"HACK_THEFT","title":"스팀부계정 해킹당했었네요","summary":"Korean user logged into a secondary Steam account on 3 Sept 2026 to find the nickname rewritten in Chinese and playtime accumulated on games he never played, with no way to tell how long the account had been in someone else's hands.","quote":"","source_url":"https://www.clien.net/service/board/park/19257985","source_host":"www.clien.net","source_status":"public_url","source_group":"8636ac7522bb479bf050","publication_date":"2026-09-03","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6153aa95d","original_id":"asia_kaskus_5ae5dab9","tier":"B","category":"RECOVERY_HIJACK","title":"bantu gan akun steam saya hilang","summary":"User lost access to their Steam account after changing phones and deleting Steam Guard without removing it; they forgot backup email/phone and ask for help recovering the old account with Dota/CS:GO items. No Steam Support reply is quoted; they only mention having used Steam help/support.","quote":"","source_url":"https://www.kaskus.co.id/thread/5ae5dab9dac13e69178b4569/bantu-gan-akun-steam-saya-hilang","source_host":"www.kaskus.co.id","source_status":"public_url","source_group":"e99edf637e205b087036","publication_date":"2018-04-29","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dacc2b0e45","original_id":"sitejabber-anthonyl-hacked-1000-noresponse","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Anthony L. (California, Dec 2 2015) - Hacked account.","summary":"Anthony L. reports that nearly $1000 was stolen from his bank account through Steam after his account was hacked on Dec 2, 2015. He states the bank refunded the money, but he received no response from Steam Support via email.","quote":"","source_url":"https://www.sitejabber.com/reviews/steampowered.com?page=4","source_host":"www.sitejabber.com","source_status":"public_url","source_group":"76e9f91e5c17a9f9e111","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b5af92298","original_id":"backpacktf-hijack-50keys-no-idea-how","tier":"B","category":"HACK_THEFT","title":"All My Items Got Stolen And I Have No Idea How","summary":"The user reports that their TF2 items were stolen and that Steam will not return them. They are unsure how the account was compromised and ask for help or advice.","quote":"","source_url":"https://forums.backpack.tf/topic/78867-all-my-items-got-stolen-and-i-have-no-idea-how/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"a8ffd8c18003ca31ca27","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0703f51e09","original_id":"backpacktf-daxmvarg-impersonator-steam-ticket","tier":"B","category":"HACK_THEFT","title":"I Got Scammed Recently And I'm Trying To Get These Items Back","summary":"The user was scammed out of items, including a signed Axtinguisher and two unusual hats, and found them in other inventories. They reported the scam to backpack.tf admins and contacted Steam Support asking for the items back, but the post does not quote any Steam Support reply.","quote":"","source_url":"https://forums.backpack.tf/topic/75560-i-got-scammed-recently-and-im-trying-to-get-these-items-back/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"83c92164780e29323194","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be5c3a5e22","original_id":"ltt-dota2-hijack-500-items-restore-refused","tier":"B","category":"RESTORE_REFUSED","title":"Stolen ITEMS Steam/Dota 2","summary":"The user's Dota 2 account was compromised and over 100 item transfers occurred, including a 500-item transaction. Steam Support allegedly told the user they could not return the items because it would lower other items' value, then closed the ticket without answering further questions.","quote":"","source_url":"https://linustechtips.com/topic/1404057-stolen-items-steamdota-2/","source_host":"linustechtips.com","source_status":"public_url","source_group":"6d5d5ecc9a416f0e0379","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-68f5680bb5","original_id":"vid_175","tier":"B","category":"RESTORE_REFUSED","title":"Twitch clip: CS:GO inventories go down live on stream (HumanTripod)","summary":"A YouTube creator describes losing CS:GO inventory items during a live stream when inventories temporarily went down, and states that Steam Support refused to restore the items, claiming the incident was not possible.","quote":"","source_url":"https://clips.twitch.tv/BigPatientMinkKeyboardCat","source_host":"clips.twitch.tv","source_status":"public_url","source_group":"1116f50563d07f320bbf","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80b4b2a29b","original_id":"fp_70991291956155","tier":"B","category":"HACK_THEFT","title":"Does Steam restore/return your stolen items if you fall for a ...","summary":"The user was scammed out of a large amount of TF2 items and asks whether Steam will restore/return them if the scammer is banned. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vg4jo6/does_steam_restorereturn_your_stolen_items_if_you/","source_host":"www.reddit.com","source_status":"public_url","source_group":"17cc8df2c46cabac8945","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-679960f37e","original_id":"fp_76958757442459","tier":"B","category":"RESTORE_REFUSED","title":"r/DotA2 on Reddit: [PSA] Do NOT use Artificer Hammers to extract gems/autographs in DOTA right now - it makes your cosmetic item disappear","summary":"The user warns that using Artificer Hammers to extract gems/autographs in Dota can make the cosmetic item disappear. They quote a Steam Support article saying items that have left accounts are not restored for any reason, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/fam1ho/psa_do_not_use_artificer_hammers_to_extract/","source_host":"www.reddit.com","source_status":"public_url","source_group":"67dffde7f5b5fedce253","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4372fcf07a","original_id":"fp_60068042745716","tier":"B","category":"RESTORE_REFUSED","title":"Steam support does not work well :: Help and Tips","summary":"The user complains that Steam Support will not restore items that have left the account for any reason and says accounts are hijacked via user-leaked information. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3815166265395963144/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"eb5f05389949c1ef88f7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-961582f9f1","original_id":"fp_73636382622674","tier":"B","category":"RESTORE_REFUSED","title":"Revisiting Steam's Item Restoration Policy :: Suggestions ...","summary":"The post discusses Steam's item restoration policy, stating that Valve does not restore items under any circumstances. It does not include an actual quoted reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/10/3826424631145008293/?l=english&ctp=7","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c3ced58792998df9369f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b427544146","original_id":"fp_61683901262526","tier":"B","category":"HACK_THEFT","title":"Is there way to restore my money or items : r/SteamScams","summary":"The user asks whether money or items lost to a scam can be restored. The post text says there is no way to recover scam losses and advises filing a Steam Support ticket, but it does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1nkjp8c/is_there_way_to_restore_my_money_or_items/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08a8094dcf72f4b53b73","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-22162e8837","original_id":"fp_18688620678403","tier":"B","category":"RESTORE_REFUSED","title":"Steam no longer restoring items lost to trading scams","summary":"The post says Steam amended its scams policy and now warns that items lost to trading scams will no longer be restored. It does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.polygon.com/2015/6/29/8860977/steam-no-longer-restoring-items-lost-to-trading-scams/","source_host":"www.polygon.com","source_status":"public_url","source_group":"a50d5347dffa9270f869","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af0593170c","original_id":"fp_64296550131777","tier":"B","category":"RESTORE_REFUSED","title":"Steam Support Item Restoration Policy on Hijacked/Stolen ...","summary":"The post discusses Steam Support's item restoration policy for hijacked/stolen items, saying Steam stopped restoring items years ago and the user will not get them back. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/app/570/discussions/0/2262439950688762215/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4aeb9aef3b7e0a97075b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e05426b7dd","original_id":"fp_98376137147336","tier":"B","category":"HACK_THEFT","title":"So, my Steam account got hijacked. What next? - GameFAQs","summary":"The user's Steam account was hijacked and they ask what to do next. A commenter notes that the support page required a separate support account not directly linked to the original; no Steam Support reply is quoted.","quote":"","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/80695785","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"f2cc8e9c5cc206290c4f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ce5c323c4","original_id":"fp_19636914425057","tier":"B","category":"HACK_THEFT","title":"Just got my Steam Account Hacked (Goodbye tf2 backpack)","summary":"The user reports that their Steam account was hacked and their TF2 backpack was lost. A reply claims Steam Support cannot revert the trades but will provide identical items back; this is not a quoted Steam Support reply.","quote":"","source_url":"https://gamefaqs.gamespot.com/boards/437678-team-fortress-2/61800591","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"15e61d83726738b32812","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0681de140","original_id":"fp_46345692489755","tier":"B","category":"TRADE_REVERSAL","title":"Steam has worst customer support. - PC - GameFAQs","summary":"The user complains about Steam customer support after a redeemed game gift was reverted. No actual Steam Support reply is quoted; the post only describes the outcome and others discuss refunds/support availability.","quote":"","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/81078505","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"1827391d8836b82b9d89","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2664648267","original_id":"fp_64996386370387","tier":"B","category":"HACK_THEFT","title":"Was I scammed on Steam? - PC - GameFAQs - GameSpot","summary":"The user asks whether they were scammed on Steam after a game/item was taken from them and wonders if opening a support ticket is worthwhile. No Steam Support reply is quoted.","quote":"","source_url":"https://gamefaqs.gamespot.com/boards/916373-pc/67046447","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"7b75e73f59c06954ee0f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9105594529","original_id":"fp_21621795538407","tier":"B","category":"HACK_THEFT","title":"Me hackearon. · Issue #9163 · ValveSoftware/Dota2- ...","summary":"User reports their account was hacked: 180+ items were purchased without authorization and 15+ immortals/mythics were listed/sold for 0, including Pudge's hook. A GitHub commenter told them to close the issue and check Steam's stolen-account FAQ and item restoration policy; no Steam Support quote is present.","quote":"","source_url":"https://github.com/ValveSoftware/Dota2-Gameplay/issues/9163","source_host":"github.com","source_status":"public_url","source_group":"6c2e97c06a36308139a2","publication_date":"","language":"es","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bade7b964d","original_id":"fp_52791709346039","tier":"B","category":"RESTORE_REFUSED","title":"Steam support do actually restore deleted items : r/tf2","summary":"The user says they sent Steam Support a ticket asking why deleted items are no longer restored and why the policy changed. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/167wf9h/steam_support_do_actually_restore_deleted_items","source_host":"www.reddit.com","source_status":"public_url","source_group":"5201d0ee96a6aef26d5e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4653267c19","original_id":"fp_22581295711624","tier":"B","category":"RESTORE_REFUSED","title":"Restore Stolen Items and Enforce Accountability : r/Steam","summary":"The user is asking Steam to restore stolen items and enforce accountability, while the post states that Steam stopped returning items years ago because scammers abused the support system. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1l7ugbo/restore_stolen_items_and_enforce_accountability","source_host":"www.reddit.com","source_status":"public_url","source_group":"4c8385d757f8fdaccaa1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58a1066a6d","original_id":"fp_52986511904024","tier":"B","category":"RESTORE_REFUSED","title":"The possibility of returning inventory :: Steam Community","summary":"The user asks about the possibility of returning inventory, and the post cites Steam's Item Restoration Policy saying Steam Support does not restore items that have left accounts for any reason. No actual reply from Steam Support is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/4337599680247466675/?l=english","source_host":"steamcommunity.com","source_status":"public_url","source_group":"25dc6be7b99df293640a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2445f92bde","original_id":"fp_78447081713335","tier":"B","category":"HACK_THEFT","title":"Account hacked and sent gifts :: Help and Tips","summary":"The user reports their Steam account was hacked and gifts were sent from it. They cite Steam's item restoration policy saying items that leave an account are not restored and ask whether their case qualifies.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4362372646222595552/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ce271e627d3bd3add52","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ef0878875","original_id":"fp_82322111779969","tier":"B","category":"RESTORE_REFUSED","title":"Can i get my item back? After i got scammed? :: Help and Tips","summary":"The user asks whether items can be recovered after a scam. No direct Steam Support reply is quoted; the post cites Steam's Item Restoration Policy saying Steam Support does not restore items that have left accounts.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1700541698687352030/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3edd6921d62ad14c1718","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c65e075352","original_id":"fp_12991014125274","tier":"B","category":"RESTORE_REFUSED","title":"Got all my trading cards stolen :: Steam Trading Cards Group","summary":"The user reports that all their trading cards were stolen and cites Steam's FAQ stating that Steam does not restore items that have left an account for any reason. The post does not include an actual quoted reply from Steam Support; it only references Valve's help page.","quote":"","source_url":"https://steamcommunity.com/groups/tradingcards/discussions/2/4512129134839492810/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2812b053aa995bfe4106","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04cd4dfb86","original_id":"fp_80186559626033","tier":"B","category":"RESTORE_REFUSED","title":"For anyone who has been hacked :: Help and Tips","summary":"The post advises hacked users by quoting Valve's Item Restoration Policy, which says Steam Support does not restore items that have left accounts for any reason. It does not include an actual Steam Support reply or ticket-specific details.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3841053598847170302","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f600b9b94afd6114c9ba","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4acc0e5386","original_id":"fp_73622966974123","tier":"B","category":"RESTORE_REFUSED","title":"Items Stolen, Steam Won't Return Them :: Help and Tips","summary":"The user reports that their items were stolen, and Steam Support said the items will not be restored unless Valve can internally verify that the account was accessed by another user.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/616189106494446220","source_host":"steamcommunity.com","source_status":"public_url","source_group":"57fbbd07e976af366471","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1489404030","original_id":"fp_22615392742349","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"You will receive no further correspondence regarding this matter. :: Suggestions / Ideas","summary":"The user asked Steam Support to re-add games and fix their Avg. Game Completion Rate, but Support closed the matter by saying they would receive no further correspondence and suggested posting in Suggestions/Ideas.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/10/620695877467314662/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dfdc368dad750bf95218","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93ecb32e80","original_id":"fp_53398730863897","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam / Valve Reviews | 64 Reviews of Steampowered.com","summary":"The user says Steam/Valve support told them they would receive no further correspondence, leaving their question unanswered.","quote":"","source_url":"https://www.resellerratings.com/store/Steam_Valve/page/2","source_host":"www.resellerratings.com","source_status":"public_url","source_group":"dc47b6af66eb548e5479","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03d9d4ba16","original_id":"fp_24207425758203","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"This user responds E.V.E.R.Y. time we close one of their ...","summary":"The post describes an internal support practice of closing tickets after a three-strike non-response rule, often on Friday at 5:30pm. It does not include any verbatim reply from Steam Support/Valve.","quote":"","source_url":"https://www.reddit.com/r/iiiiiiitttttttttttt/comments/uyfve9/this_user_responds_every_time_we_close_one_of","source_host":"www.reddit.com","source_status":"public_url","source_group":"06beb1135b0bb8d14413","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ca1aa3ec5","original_id":"fp_46180873348147","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Requester reply to a closed ticket does not re-open or ...","summary":"The post explains that replying to a closed support ticket does not reopen it and that users must use the Reopen option within the portal. No Steam Support/Valve quote is present.","quote":"","source_url":"https://pitstop.manageengine.com/portal/en/community/topic/requester-reply-to-a-closed-ticket-does-not-re-open-or-create-new","source_host":"pitstop.manageengine.com","source_status":"public_url","source_group":"0b642eeedb12e9bf9083","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3fa3faccf8","original_id":"fp_15165869860192","tier":"B","category":"BAN_NO_REASON","title":"I need a tutorial how to appeal an enforcement ban (Ill ...","summary":"The user asks for a tutorial on appealing a Steam enforcement ban. The post only gives advice to use ChatGPT for a short sincere appeal and to send one appeal at a time; it does not quote any Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/ROBLOXBans/comments/1sojex1/i_need_a_tutorial_how_to_appeal_an_enforcement","source_host":"www.reddit.com","source_status":"public_url","source_group":"6389fa7ad4e2129b5056","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b64403664","original_id":"fp_25268913013067","tier":"B","category":"HACK_THEFT","title":"https://www.quora.com/Im-trying-to-appeal-my-ban-i...","summary":"Steam account or inventory compromised. Steam Support provided no effective assistance.","quote":"","source_url":"https://www.quora.com/Im-trying-to-appeal-my-ban-in-its-okay-to-be-white-How-do-I-do-this-I-dont-even-know-for-what-reason-this-happened/answers/294067744","source_host":"www.quora.com","source_status":"public_url","source_group":"ff7d509665f7a57b0242","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc98a90d0c","original_id":"fp_72820377622471","tier":"B","category":"TRADE_REVERSAL","title":"How to Reverse CS2 Trade on Steam in 2026 | iTrade","summary":"The post is an informational guide explaining Steam Trade Protection for CS2 items, including the 7-day trade reversal window and 30-day trading/market restriction. It does not include any quoted Steam Support reply.","quote":"","source_url":"https://itrade.gg/blog/how-to-reverse-cs2-trade","source_host":"itrade.gg","source_status":"public_url","source_group":"b44d1fba32f6d313f4a1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9711dd1b5b","original_id":"fp_64471172841205","tier":"B","category":"TRADE_REVERSAL","title":"[D] Steam Trade Reversal may lead to permament ...","summary":"The post discusses Steam Trade Reversal and says sellers cannot reverse because the skins are not listed until the return period is over and Skinport has them in stock. It does not include any quoted Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1olotzp/d_steam_trade_reversal_may_lead_to_permament","source_host":"www.reddit.com","source_status":"public_url","source_group":"f514a9860f76048eac66","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d555668a2e","original_id":"fp_30963359565702","tier":"B","category":"API_KEY_THEFT","title":"Steam trade offer intercepted :: Help and Tips","summary":"The user reports that a bot is monitoring their Steam account and forwarding valuable trade offers to a dummy account impersonating their trade partner. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3315110799616187371?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3dedd401a189fadcf2ed","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42b3f375ef","original_id":"fp_47130528176754","tier":"B","category":"API_KEY_THEFT","title":"Steam Trades getting intercepted","summary":"The user reports that Steam trades are being intercepted, and the post suggests account compromise or Steam-stealer malware. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/7v1a55/steam_trades_getting_intercepted","source_host":"www.reddit.com","source_status":"public_url","source_group":"788762bfcd1e6d040de4","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a805697e61","original_id":"fp_67556877770719","tier":"B","category":"RESTORE_REFUSED","title":"r/Steam Rules: Community Guidelines - Reddit","summary":"The post repeats guidance to recover an account and cites Steam's Item Restoration Policy stating that Steam Support does not restore items that have left the account. It does not include an actual quoted reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/wiki/subrules/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eb2899038d85bba37fcc","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d08eb2c27","original_id":"fp_65416286862563","tier":"B","category":"RESTORE_REFUSED","title":"Steam users: Don't fall for the \"I accidentally reported you\" scam","summary":"The post warns users about the “I accidentally reported you” scam and states that Steam Support does not restore items that have left an account, including scammed items. It does not include a verbatim reply from Steam Support.","quote":"","source_url":"https://www.malwarebytes.com/blog/news/2021/03/steam-users-dont-fall-for-the-i-accidentally-reported-you-scam","source_host":"www.malwarebytes.com","source_status":"public_url","source_group":"f963e9736d74824fdf82","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a4270cfedf","original_id":"fp_57431367238435","tier":"B","category":"RESTORE_REFUSED","title":"Steam trade looks wrong: what to check first - Master Panel","summary":"The post discusses what to check when a Steam trade looks wrong and notes Valve's policy that Steam Support does not restore items that have left an account. It does not include an actual quoted Steam Support reply.","quote":"","source_url":"https://masterspanel.com/blog/suspicious-steam-trade-response","source_host":"masterspanel.com","source_status":"public_url","source_group":"054e83151556a131b5b1","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ae735789e","original_id":"fp_81068043391666","tier":"B","category":"HACK_THEFT","title":"Is there way to restore my money or items : r/SteamScams - Reddit","summary":"The user asks whether money or items lost to a scam can be restored. The post mentions filing a Steam Support ticket but does not quote an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1nkjp8c/is_there_way_to_restore_my_money_or_items/","source_host":"www.reddit.com","source_status":"public_url","source_group":"08a8094dcf72f4b53b73","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1135047da6","original_id":"fp_75825962461772","tier":"B","category":"RESTORE_REFUSED","title":"Steam support doesnt care about us :: Steam Discussions","summary":"The user complains that Steam Support does not restore items after an account hijack and says account security is the user's responsibility. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3937895063002813057/?l=romanian&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9ebd68336f0a1d9da5c7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a816fcf1c","original_id":"fp_87577157318949","tier":"B","category":"RESTORE_REFUSED","title":"Steam support does not return your stolen items back ? :: Help and Tips","summary":"The user asks whether Steam Support refuses to return stolen items and quotes another forum user saying Steam will not restore items unless it can confirm the account was hijacked. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/496881121379865070/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8a2f5deb1b619faf817","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-314c42937b","original_id":"fp_56192323983906","tier":"B","category":"HACK_THEFT","title":"Account was hacked, deleted all games, Steam support has been no help. :: Help and Tips","summary":"The user reports their Steam account was hacked and all games were deleted, and says Steam Support was no help. The quoted text is attributed to another forum user, not Steam Support, and states that Steam Support does not restore items that have left accounts.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3183486320478434686/?ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"50f7d8e125799833fbaa","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-afeea91366","original_id":"fp_25474414025800","tier":"B","category":"RESTORE_REFUSED","title":"help :: Help and Tips","summary":"The post reproduces Steam Support's restoration policy stating that items which have left an account are not restored, including via trades, market transactions, deletions, or gifting. It does not contain an actual quoted support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601911348840135760/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d5671b131bd7f00f3aa7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eae67b5817","original_id":"fp_12906881747541","tier":"B","category":"HACK_THEFT","title":"help items stolen :: Steam Discussions","summary":"The user says most of their TF2 cosmetics were stolen and that Steam Support will not help them get the items back. A forum reply tells them to accept it and learn from the mistake, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/1643167006304419614/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"729f2a01c773ad32ff22","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da24794004","original_id":"fp_37317269596407","tier":"B","category":"RESTORE_REFUSED","title":"Can i get my item back? After i got scammed? :: Help and Tips","summary":"The user asks whether they can get an item back after being scammed. The post quotes Steam's Item Restoration Policy stating that Steam Support does not restore items that have left accounts for any reason, but it does not include an actual Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1700541698687352030/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3edd6921d62ad14c1718","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb08dbfed7","original_id":"fp_80838309645552","tier":"B","category":"RESTORE_REFUSED","title":"Why is steam support not longer restoring deleted items?","summary":"The post asks why Steam Support no longer restores deleted items and claims it is official policy not to restore items. It does not include an actual quoted reply from Steam Support.","quote":"","source_url":"https://steamcommunity.com/app/440/discussions/0/1653297026033299048/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5909df5487849740bf90","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6327475238","original_id":"fp_75441592840007","tier":"B","category":"RESTORE_REFUSED","title":"Need help getting recover items from steam support","summary":"The user asks for help recovering Steam items, but the post only states that Steam Support will not recover them and warns against third-party scam sites. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/814724712608385980/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"d259644c1aa8e2356505","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4076fcd274","original_id":"fp_33360102573924","tier":"B","category":"RESTORE_REFUSED","title":"Item restoration being non existant is total bs :: Suggestions / Ideas","summary":"User complains that Steam item restoration is nonexistent and argues that SteamGuard makes unauthorized trades impossible. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/10/3145094199302956698/?l=koreana&ctp=3","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b5a9e4c7c0f0de36226f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fed77a06fc","original_id":"fp_35297656002546","tier":"B","category":"RECOVERY_HIJACK","title":"The Steam Support has deleted or renamed my account's login ...","summary":"The user says Steam Support deleted or renamed their account login, and the account cannot be restored because the login no longer exists. No Steam Support reply is quoted.","quote":"","source_url":"https://www.neogaf.com/threads/the-steam-support-has-deleted-or-renamed-my-accounts-login-posting-for-neo-member-kaby.1462535/","source_host":"www.neogaf.com","source_status":"public_url","source_group":"93b6d4388d46f12cd1ee","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4e1536a019","original_id":"fp_80151944282888","tier":"B","category":"RECOVERY_HIJACK","title":"a friend of mine passed away and i'd like to access his steam account","summary":"A user asks about accessing a deceased friend's Steam account. A forum commenter speculates Steam likely won't grant access, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.neogaf.com/threads/a-friend-of-mine-passed-away-and-id-like-to-access-his-steam-account.1328776/","source_host":"www.neogaf.com","source_status":"public_url","source_group":"2cf56cea40388545a36c","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90a84165ed","original_id":"fp_84919605529284","tier":"B","category":"HACK_THEFT","title":"Steam Account Hacked - Emails Not | NeoGAF","summary":"The user reports waking up to multiple password reset emails and a Steam Guard request from Russia, indicating an attempted account compromise. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.neogaf.com/threads/steam-account-hacked-emails-not.1084810/","source_host":"www.neogaf.com","source_status":"public_url","source_group":"f920b5d057f5f0ac8cfe","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b75a201e37","original_id":"fp_38209606423975","tier":"B","category":"HACK_THEFT","title":"Steam Account Stolen. Anything I can do? - ResetEra","summary":"The post is about a stolen Steam account, and a commenter says their cousin had a stolen account restored by Steam Support and believes Steam will help. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.resetera.com/threads/steam-account-stolen-anything-i-can-do.775334/","source_host":"www.resetera.com","source_status":"public_url","source_group":"57f020eec0a1971671d7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a92b9a6948","original_id":"fp_33031349700815","tier":"B","category":"HACK_THEFT","title":"A rant about Steam and identity theft. Valve | Page 3 - ResetEra","summary":"The user says their account was used to steal $88 in Steam credit by buying items from themselves via 'Steam Economy Enhancer'. No Steam Support reply is quoted.","quote":"","source_url":"https://www.resetera.com/threads/a-rant-about-steam-and-identity-theft.1384144/page-3","source_host":"www.resetera.com","source_status":"public_url","source_group":"7fd47ce054dc54b70a37","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b83d133929","original_id":"fp_43863381441254","tier":"B","category":"HACK_THEFT","title":"I fell for the Steam/Discord \"unlawful purchasing/illegal activities ...","summary":"The user says they fell for a Steam/Discord scam involving 'unlawful purchasing/illegal activities' and warns that Steam Support will never contact users through Discord. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.resetera.com/threads/i-fell-for-the-steam-discord-unlawful-purchasing-illegal-activities-false-report-emily-kent-scam.718384/","source_host":"www.resetera.com","source_status":"public_url","source_group":"e54fad1ecef5e63abf6e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4356ba56f1","original_id":"fp_33569732101492","tier":"B","category":"HACK_THEFT","title":"Just got Steam hacked because I'm a moron, don't login to suss ...","summary":"The user says their Steam account was hacked after they logged into a suspicious site. They changed passwords and revoked other computer access, but the post contains no quoted Steam Support reply.","quote":"","source_url":"https://www.resetera.com/threads/psa-just-got-steam-hacked-because-im-a-moron-dont-login-to-suss-websites-when-asked-by-steam-friends.443278/","source_host":"www.resetera.com","source_status":"public_url","source_group":"baa1fa096b841072d15a","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bf4ac80e2","original_id":"fp_26908890136302","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I accidentally triggered Steam's fraud detection and now my ...","summary":"User accidentally triggered Steam fraud detection and their account is limited, but they can still play games and are waiting for Steam Support to respond. No Steam Support reply is quoted.","quote":"","source_url":"https://www.resetera.com/threads/i-accidentally-triggered-steam%E2%80%99s-fraud-detection-and-now-my-accounts-are-locked.41977/page-3","source_host":"www.resetera.com","source_status":"public_url","source_group":"1705b750d23cb2cd0b46","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4654ff2c2d","original_id":"fp_63438925911733","tier":"B","category":"RESTORE_REFUSED","title":"I got scammed recently and I'm trying to get these items back","summary":"The user was scammed and is trying to recover items, but the post states Steam generally does not restore items unless the issue is Valve's fault. No actual Steam Support reply is quoted.","quote":"","source_url":"https://forums.backpack.tf/topic/75560-i-got-scammed-recently-and-im-trying-to-get-these-items-back/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"83c92164780e29323194","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1cfbd63972","original_id":"fp_16063733814388","tier":"B","category":"HACK_THEFT","title":"I was scammed :( can anyone help recover my items?","summary":"The user says they were scammed and asks for help recovering their Steam items. A forum reply states that Steam policies prevent item retrieval, but this is not an actual Steam Support quote.","quote":"","source_url":"https://forums.backpack.tf/topic/67884-i-was-scammed-can-anyone-help-recover-my-items/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"4be30aa4b17eb7b7973d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88e749d95e","original_id":"fp_90464912769376","tier":"B","category":"HACK_THEFT","title":"My son was scammed yesterday. Now an item turns up on backpack ...","summary":"The user says their son was scammed and an item appeared on Backpack. A reply states Backpack is not affiliated with Steam and cannot restore items/account, referencing Steam Support without quoting it.","quote":"","source_url":"https://forums.backpack.tf/topic/77706-my-son-was-scammed-yesterday-now-an-item-turns-up-on-backpacktf-what-should-i-do/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"e9a895f0888561d733c0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36359ddd51","original_id":"fp_26641441758375","tier":"B","category":"RESTORE_REFUSED","title":"Is Steam Support as useless as I think? - General Discussion","summary":"The post says Steam Support refused to restore items because the trades were technically made from the user's own PC. No actual Steam Support reply is quoted.","quote":"","source_url":"https://forums.backpack.tf/topic/29479-is-steam-support-as-useless-as-i-think/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"1e0d6d1e3a14df2556f3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-92cd6abea6","original_id":"fp_90222757725370","tier":"B","category":"HACK_THEFT","title":"[PSA] Steam Support returning hijacked users multiple copies of ...","summary":"The post claims that Steam Support restored items to hijacked users but returned multiple copies instead of a single copy. No direct Steam Support reply is quoted.","quote":"","source_url":"https://forums.backpack.tf/topic/31905-psa-steam-support-returning-hijacked-users-multiple-copies-of-high-tier-items/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"6f309dc8922f9b34a546","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4adc209e4","original_id":"fp_40357980069383","tier":"B","category":"HACK_THEFT","title":"got hijacked and have a question - General Gaming - backpack.tf ...","summary":"The user was hijacked and is considering reasons Steam might or might not restore their items. No actual Steam Support reply is quoted in the post.","quote":"","source_url":"https://forums.backpack.tf/topic/43939-got-hijacked-and-have-a-question/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"fe01d7fca1ff1f25f576","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32b1e4d814","original_id":"fp_44770293100988","tier":"B","category":"HACK_THEFT","title":"I have been hacked and my items were sold for cheap and the guy ...","summary":"The user says they were hacked and their items were sold cheaply. The post includes advice to check Steam account data, but it does not quote any Steam Support/Valve reply.","quote":"","source_url":"https://forums.backpack.tf/topic/83493-i-have-been-hacked-and-my-items-were-sold-for-cheap-and-the-guy-bought-a-csgo-weapon/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"afe09836048561ffa139","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b67ea13f74","original_id":"fp_25436764497179","tier":"B","category":"RESTORE_REFUSED","title":"PLEASE NEED HELP! GOT SCAMMED ;((( - Team Fortress 2 ...","summary":"User says they were scammed in Team Fortress 2 and that Steam will not restore the lost items because their security was disabled, so the items are permanently lost. No verbatim Steam Support reply is clearly quoted.","quote":"","source_url":"https://forums.backpack.tf/topic/30275-please-need-help-got-scammed/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"7482f69ff7c57fba5929","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d755bbbcc","original_id":"fp_19188354891830","tier":"B","category":"RESTORE_REFUSED","title":"Restoring backpack? - General Website Discussions","summary":"The post discusses restoring a lost/scammed backpack and states that Valve will not restore scammed items and has not done so for years. No actual Steam Support reply is quoted.","quote":"","source_url":"https://forums.backpack.tf/topic/83322-restoring-backpack/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"052871312749322daf51","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb970a09c6","original_id":"fp_80402329255518","tier":"B","category":"HACK_THEFT","title":"Как меня развели на Steam аккаунт и как его восстановить ...","summary":"The user describes being scammed out of a Steam account and mentions needing to write to an email address claimed to be Steam Support. No actual Steam Support reply is quoted.","quote":"","source_url":"https://pikabu.ru/story/kak_menya_razveli_na_steam_akkaunt_i_kak_ego_vosstanovit_chast_1_10833343","source_host":"pikabu.ru","source_status":"public_url","source_group":"22d2c954c66dc4219f2b","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0bf259b75b","original_id":"fp_21060844032507","tier":"B","category":"HACK_THEFT","title":"What can you do if your Steam account is hacked/phished ... - Quora","summary":"Post asks what to do if a Steam account is hacked/phished and states that Steam Support cannot recover an account if it was given to a third party. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.quora.com/What-can-you-do-if-your-Steam-account-is-hacked-phished-and-you-cant-login-to-it","source_host":"www.quora.com","source_status":"public_url","source_group":"54091ac17cc937592687","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c610f58c0f","original_id":"fp_39310529395791","tier":"B","category":"HACK_THEFT","title":"I was recently scammed on Steam, how can I get my stuff back?","summary":"The user asks how to get items back after being scammed on Steam. Another user advises reporting the offending profile, but no Steam Support reply is quoted.","quote":"","source_url":"https://www.quora.com/I-was-recently-scammed-on-Steam-how-can-I-get-my-stuff-back","source_host":"www.quora.com","source_status":"public_url","source_group":"e7b98054c47696aefe18","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a1a2e0189","original_id":"fp_36023671534372","tier":"B","category":"HACK_THEFT","title":"(outdated) Tutorial- How to recieve stolen/scammed steam items back!","summary":"The post is an outdated tutorial advising users how to report stolen or scammed Steam items to Steam Support. It does not contain any actual quoted reply from Steam Support.","quote":"","source_url":"https://www.youtube.com/watch?v=47FK91TEH5U","source_host":"www.youtube.com","source_status":"public_url","source_group":"e0cdb93cd67690ba3e17","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-203d09d8bb","original_id":"fp_34046542638910","tier":"B","category":"RESTORE_REFUSED","title":"After account reset items werent returned :: Help and Tips","summary":"User says their account was reset and expensive CS2 skins were not returned; Steam Support reportedly told them the items would be returned within 5-7 days, but they are still missing.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/640179771934834811/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3a3aeedc15d7f831e1ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-92662cc7ff","original_id":"fp_17518727412367","tier":"B","category":"TRADE_REVERSAL","title":"The Bank of Gaben. The notion of “community” on Steam… - Medium","summary":"The post describes Valve moving items from another user's inventory, reducing Wallet debt by $2.61, and reimbursing the developer. It does not include any quoted Steam Support reply.","quote":"","source_url":"https://medium.com/@vogon/the-bank-of-gaben-f0cbe840b751","source_host":"medium.com","source_status":"public_url","source_group":"ce040ff1d2b24a4bc1d1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5835c320ef","original_id":"fp_17399438774909","tier":"B","category":"BAN_NO_REASON","title":"Steam Bans Without Reason and Ignores Its Community - Medium","summary":"The post criticizes Steam for banning users without real reasons and ignoring its community, referencing past account recovery issues. It does not include any actual quoted reply from Steam Support.","quote":"","source_url":"https://medium.com/@dogchad526/for-some-reason-reddit-rejected-my-thread-so-ill-post-it-here-5b28b8b34902","source_host":"medium.com","source_status":"public_url","source_group":"41f78efb96fbbddec137","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-278f696b67","original_id":"fp_86824047032204","tier":"B","category":"HACK_THEFT","title":"STEAM HESABIM HACKLENMİŞ ÇALINAN İTEMLER VAR YARDIM","summary":"The user reports that their Steam account was hacked and items were stolen. The post only includes generic guidance to contact Steam Support, not an actual Steam Support reply.","quote":"","source_url":"https://forum.donanimhaber.com/steam-hesabim-hacklenmis-calinan-itemler-var-yardim--93424455","source_host":"forum.donanimhaber.com","source_status":"public_url","source_group":"5ce657c754390d6d7d33","publication_date":"","language":"tr","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-faf66080f4","original_id":"fp_18854887864680","tier":"B","category":"RESTORE_REFUSED","title":"Why doesn't valve let people restore gifted items?","summary":"The user asks why Valve does not allow people to restore gifted items, mentioning trade restrictions and unusuals. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://forums.backpack.tf/topic/13449-why-doesnt-valve-let-people-restore-gifted-items/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"71368e8d0e1c6ccbdb06","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-933f3322e2","original_id":"fp_10194829771413","tier":"B","category":"RESTORE_REFUSED","title":"Now that steam will no longer restore items :: Steam Discussions","summary":"The user claims that Steam no longer restores items even if an account is hacked despite security measures. No actual Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/392183857616787598/?l=german","source_host":"steamcommunity.com","source_status":"public_url","source_group":"562407ef2a8421616d8f","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98f4725a50","original_id":"fp_36338727687812","tier":"B","category":"HACK_THEFT","title":"Il pirate le compte Steam de ce joueur... qui n'avait qu'un seul jeu ...","summary":"A Steam user discovered that a seemingly Russian hacker attempted to take over an old Steam account with only one game. No Steam Support reply is quoted in the post.","quote":"","source_url":"https://www.jeuxvideo.com/news/2019315/il-pirate-le-compte-steam-de-ce-joueur-qui-n-avait-qu-un-seul-jeu-video-et-qui-ne-s-en-souvenait-meme-pas.htm","source_host":"www.jeuxvideo.com","source_status":"public_url","source_group":"787aa331b38f80a3ac78","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2294a7d8d7","original_id":"fp_58786964749198","tier":"B","category":"RESTORE_REFUSED","title":"“Unable to Restore Item” notification repeatedly and randomly ...","summary":"User reported repeated random 'Unable to Restore Item' notifications and did not know which item they referred to; the post is marked Resolved and contains no Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/iphonehelp/comments/1trpkbf/unable_to_restore_item_notification_repeatedly/","source_host":"www.reddit.com","source_status":"public_url","source_group":"854b06d57d52097b6c77","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4503c5cc1e","original_id":"fp_42424399964740","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Item Restore didn't restore my items but made a ticket auto closed ...","summary":"The user tried Steam's item restore link, which created a support ticket, but the items were not restored and the ticket was auto-closed after an automated reply.","quote":"","source_url":"https://us.forums.blizzard.com/en/wow/t/item-restore-didnt-restore-my-items-but-made-a-ticket-auto-closed-saying-use-source-of-ticket/1862020","source_host":"us.forums.blizzard.com","source_status":"public_url","source_group":"d54ce10fb6c2d9317719","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ddea213105","original_id":"fp_68599629881450","tier":"B","category":"HACK_THEFT","title":"List of stolen items - Team Fortress 2 Discussions - backpack.tf forums","summary":"The user reports that after logging into Steam on a laptop at a public airport, someone later stole their Team Fortress 2 items. No Steam Support reply is quoted in the provided post.","quote":"","source_url":"https://forums.backpack.tf/topic/69467-list-of-stolen-items/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c4eead9daa09c6f382ae","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36145ccf46","original_id":"fp_19891004579512","tier":"B","category":"HACK_THEFT","title":"I HAVE BEEN HACKED - General Discussion - backpack.tf forums","summary":"The post is about a user being hacked and receiving advice to file a Steam support ticket immediately. It does not quote any actual Steam Support/Valve reply.","quote":"","source_url":"https://forums.backpack.tf/topic/4901-i-have-been-hacked/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"c331ed620ecadad3d15b","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4035676aa","original_id":"fp_30105981686788","tier":"B","category":"BAN_NO_REASON","title":"Banned for fraudulent activity. : r/Steam - Reddit","summary":"A Reddit post discusses a Steam ban for fraudulent activity and references the phrase 'You will receive no further correspondence regarding this matter,' but it does not include an actual verbatim Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2vghab/banned_for_fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1932ff5e3733dde8939","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f613373caf","original_id":"fp_26234686781168","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"support help :: Help and Tips - Steam Community","summary":"The user complains about Steam Support's message saying the ticket will be closed without a response and criticizes the unfriendly attitude. No specific account or item issue is described.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4030223998572713577/?l=malay","source_host":"steamcommunity.com","source_status":"public_url","source_group":"34aa66c8c1b493d885b5","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c721da538","original_id":"fp_27814216516370","tier":"B","category":"BAN_NO_REASON","title":"И грянул гром: Steam заблокировал пользователя за жалобу","summary":"The post says Steam blocked a user for a complaint and that contacting Valve support is required to recover the account. It does not include any quoted reply from Steam Support.","quote":"","source_url":"https://www.playground.ru/misc/i_gryanul_grom_steam_zablokiroval_polzovatelya_za_zhalobu-128099","source_host":"www.playground.ru","source_status":"public_url","source_group":"04346df79c9efd77c4f6","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0fb4feac07","original_id":"fp_33092738596389","tier":"B","category":"BAN_NO_REASON","title":"Account functionality has been restricted : r/Steam - Reddit","summary":"The user's Steam account functionality was restricted/banned, and Steam Support replied that they were unable to assist further.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1rhrhb/account_functionality_has_been_restricted/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8d95cd14552c2b0ff5b6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0ea15e75e","original_id":"fp_32387178655097","tier":"B","category":"BAN_NO_REASON","title":"Request to review account ban / restriction :: VAC Discussion","summary":"The user asks Steam to review an account ban/restriction and wants to know the ban type, reason, and whether appeal or further review is possible. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/9/589561330618570667/?l=polish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"71976f28e9afc369fe90","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdfc2cdd7a","original_id":"fp_59295817942335","tier":"B","category":"BAN_NO_REASON","title":"VAC Ban Appeal Request - Clarification Regarding Phone Sharing","summary":"The user is requesting a review of a VAC ban applied over 3000 days ago, mentioning phone sharing. No Steam Support reply is quoted or described.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/9/797839675763100714/?l=koreana","source_host":"steamcommunity.com","source_status":"public_url","source_group":"23c52da684154e74d959","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bfdecc50c","original_id":"fp_71695811830858","tier":"B","category":"BAN_NO_REASON","title":"Vac banned :: Counter-Strike 2 General Discussions","summary":"A user discusses a VAC ban and advises contacting Steam Support, claiming their own ban was lifted after 35 days. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/693121929170887118/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1900ca3589357de7d853","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e43ade7b00","original_id":"fp_34337725021914","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I opened a ticket to ask support a question. After 14 total days they ...","summary":"The user opened a Steam support ticket with a question, but after 14 days Support replied with a canned message saying their account ban would not be overturned, even though the user was never banned and the question was not about a ban.","quote":"","source_url":"https://www.reddit.com/r/newworldgame/comments/qxm8ls/i_opened_a_ticket_to_ask_support_a_question_after/","source_host":"www.reddit.com","source_status":"public_url","source_group":"06f807bc3a9d11cfc855","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63d8782986","original_id":"fp_12226830251283","tier":"B","category":"BAN_NO_REASON","title":"So I got Community banned... - General Website Discussions","summary":"The user reports receiving a Steam Community ban and mentions looking up other false-ban cases. No Steam Support reply or explanation is quoted.","quote":"","source_url":"https://forums.backpack.tf/topic/82695-so-i-got-community-banned/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"8ef3661c03d3e45016f2","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43b90c5a88","original_id":"fp_69641319903458","tier":"B","category":"BAN_NO_REASON","title":"What to Do If You Think Your Account Was Wrongfully Banned on ...","summary":"The post gives generic advice about appealing a wrongful account ban, telling the user to explain the situation and appeal the decision. It does not include any actual quoted reply from Steam Support/Valve.","quote":"","source_url":"https://medium.com/@business_46193/what-to-do-if-you-think-your-account-was-wrongfully-banned-on-amazon-e16e339765bd","source_host":"medium.com","source_status":"public_url","source_group":"10c095d195fd5229d4cb","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdbe5c6f98","original_id":"fp_86868272093081","tier":"B","category":"HACK_THEFT","title":"Steam Support Scam Story: Refund, Scammer Taken Care Of","summary":"The post describes a buyer who realizes they were scammed after a Steam transaction and contacts Steam Support to explain. The excerpt ends before any actual Steam Support reply is quoted.","quote":"","source_url":"https://www.tiktok.com/@youthpastorryan/video/7605001143965551885?lang=en","source_host":"www.tiktok.com","source_status":"public_url","source_group":"68dc10973a1d47e7c803","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2abf04ce3f","original_id":"fp_93015397395525","tier":"B","category":"HACK_THEFT","title":"Steam support contacted me using steam support. need help :: Help and Tips","summary":"The user reports being contacted by someone posing as Steam Support, and forum replies warn that it is a phishing scam and advise never entering Steam credentials on other sites. No actual Steam Support/Valve reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/814724377262469562","source_host":"steamcommunity.com","source_status":"public_url","source_group":"58683dee8f43ee6d011a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f21530bfe","original_id":"fp_55912397995356","tier":"B","category":"HACK_THEFT","title":"My Steam Account Got Hacked — Hacker Bought a Game and Gifted It to Himself. Steam Refused to Refund!” :: Help and Tips","summary":"A user reports their Steam account was hacked and used to buy and gift a game to the attacker; Steam refused a refund. The post contains community commentary about hacked-account claims, not a verbatim Steam Support reply.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/597414541036449090","source_host":"steamcommunity.com","source_status":"public_url","source_group":"599d6a5aea3fffde99b7","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0911d4cb98","original_id":"fp_83465280585522","tier":"B","category":"HACK_THEFT","title":"Understanding Steam Support Responses After Hacking","summary":"A user's Steam account was hacked and the post describes a humorous exchange about Steam Support's response, but it does not include an actual quoted reply from Steam Support.","quote":"","source_url":"https://www.tiktok.com/@worley_cd/video/7467266036459506987?lang=en","source_host":"www.tiktok.com","source_status":"public_url","source_group":"a767c457e962b1cd9a4d","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ea5a35f82","original_id":"fp_59625179785404","tier":"B","category":"BAN_NO_REASON","title":"r/Steam on Reddit: Your Steam Community privileges have been suspended for 1 week for violations of the Steam Subscriber Agreement.","summary":"The user reports a one-week Steam Community suspension for alleged spamming, saying they only wrote three different things. No Steam Support reply is quoted; the post only includes the suspension notice.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5sno4i/your_steam_community_privileges_have_been/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09688002721dc24c3da9","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f90c2f528c","original_id":"fp_68122176041950","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Your Steam Community Privileges have been suspended for 4 weeks :: Help and Tips","summary":"The user's Steam Community privileges were suspended for 4 weeks, and they say their Steam Support ticket received no answer for days. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/558747923020975998","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4a508166991106c8dbef","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01193dcbc6","original_id":"fp_90939698256328","tier":"B","category":"BAN_NO_REASON","title":"\"Community ban\" causes perman ban? :: Steam Community","summary":"The user was temporarily banned from Steam Community privileges for 2 weeks due to multiple bans across several Steam Community Hubs and asks whether this causes a permanent ban. No Steam Support reply is quoted.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/4031347072450764979/?l=polish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2f340f15565fc4b5d0f0","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b227b26e9","original_id":"fp_53417955012105","tier":"B","category":"BAN_NO_REASON","title":"Has anyone been randomly banned from Steam community?","summary":"The user asks whether anyone has been randomly banned from the Steam community. The post suggests the account may have been compromised, used to spam, and then banned by moderators, but it does not quote Steam Support.","quote":"","source_url":"https://www.resetera.com/threads/has-anyone-been-randomly-banned-from-steam-community.237292","source_host":"www.resetera.com","source_status":"public_url","source_group":"64822c0dbb5e7494c80d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57d2e1684b","original_id":"pp_1rea6jp","tier":"B","category":"BAN_NO_REASON","title":"My [25M] Steam account was hijacked. I recovered it 2 days later, but the hacker got me VAC banned and Support won't help. What do I do?","summary":"A user's Steam account was hijacked, and although they recovered it two days later, the hijacker caused a VAC ban. Steam Support refused to lift the ban, stating that VAC bans are permanent regardless of who was using the account.","quote":"","source_url":"https://www.reddit.com/r/Advice/comments/1rea6jp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e4e7e14f176da87fa875","publication_date":"2026-02-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9cf0cc34e6","original_id":"pp_34g29m","tier":"B","category":"BAN_NO_REASON","title":"Vac Banned 241 days later on my steam account","summary":"The user says they were VAC banned in Call of Duty: Ghosts after a game glitch and that Infinity Ward refused to explain the ban. They also say Steam replied that they were not VAC banned but were banned by Infinity Ward, then later a VAC ban appeared.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/34g29m/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a67c013ad1e2ae4cedc2","publication_date":"2015-04-30","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1db3a05452","original_id":"pp_d7axmb","tier":"B","category":"RESTORE_REFUSED","title":"Sueing Steam???","summary":"The user's Steam account was hacked by someone impersonating Steam Support, and their items were traded to a friend but then intercepted. Steam Support acknowledged criminal activity but refused to restore the items under their rules and later sent a similar canned response.","quote":"","source_url":"https://www.reddit.com/r/legaladvice/comments/d7axmb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"026f28f425301c4696cd","publication_date":"2019-09-21","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6504078b34","original_id":"pp_ghbyk","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Do NOT buy your games through Steam/Valve Software! (HORROR STORY)","summary":"The user rants that Steam Guard locked them out after a crash/new-computer login and that Steam Support only sends canned responses to different questions instead of helping. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/ghbyk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58f1e0c082a0e9e39d70","publication_date":"2011-04-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc26c20cbe","original_id":"pp_g6jrw","tier":"B","category":"BAN_NO_REASON","title":"Is it not illegal for steam to retrict access to the single player portion of games i've paid for?","summary":"The user says their Steam account was deactivated after trying to log in from a different computer, leaving them unable to access purchased games. They mention filing a Steam support ticket but do not quote any reply from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/g6jrw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"affc3dae9f46ea3c985d","publication_date":"2011-03-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ed2a47a33","original_id":"pp_fr8ll","tier":"B","category":"RESTORE_REFUSED","title":"Can someone please advise me if there is anything else I can do to recover my items?","summary":"The user was scammed in a TF2 item trade and says Steam Support refused to help recover the items because he accepted the trade and traded with someone he did not know. No verbatim Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/tf2items/comments/fr8ll/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5d544eca54fe865dbe1","publication_date":"2011-02-23","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35abea338b","original_id":"pp_3gqu7f","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My steam account is stolen 1 month a go. I locked it and sent ticket. Still no response.","summary":"A user complains that their Steam account was stolen and their support tickets submitted on July 13 and August 3, 2015, have received no response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3gqu7f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f14d849222a97d9e2f8","publication_date":"2015-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7a89d1ff45","original_id":"pp_3dhd4y","tier":"B","category":"BAN_NO_REASON","title":"Steam Permanent Trade ban despite proof of innocence","summary":"A user received a permanent trade ban after winning over $500 in skins from betting on csgolounge. Steam Support accused them of scamming without providing evidence and ignored subsequent tickets, while forum moderators also closed their threads.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3dhd4y/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bf4327341aad8f984924","publication_date":"2015-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1a728c6e8","original_id":"pp_2yw4gn","tier":"B","category":"RESTORE_REFUSED","title":"Story how my account was hacked, how i get no help and stеam suppоrt refuse to use my help","summary":"A user describes how their account was compromised via malware downloaded through social engineering, resulting in stolen cosmetics and unauthorized market purchases totaling $440, and expresses frustration with Valve's attitude and support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2yw4gn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ae317570b64604d4119","publication_date":"2015-03-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e674ab0cb2","original_id":"ppc_mtbkn1v","tier":"B","category":"RESTORE_REFUSED","title":"I’ve been trying to resolve it since 2020. I contacted Steam support back then, and while they did recover the account,","summary":"A user describes trying to resolve an account and item theft since 2020, stating that Steam Support recovered the account but refused to restore the stolen items. The user is now escalating the issue publicly and filing complaints with consumer protection authorities.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1kr97td/_/mtbkn1v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"440b7a6c8f2239c828ec","publication_date":"2025-05-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04b0f534ab","original_id":"pp_1otzuxg","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"compromised account","summary":"A user complains that their account was compromised without notification and that Steam Support has closed their tickets twice without providing help.","quote":"","source_url":"https://www.reddit.com/r/RockstarSupport/comments/1otzuxg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c4a59984087f2cb80803","publication_date":"2025-11-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9a8c4251a","original_id":"pp_1jmsyb","tier":"B","category":"RECOVERY_HIJACK","title":"Account stolen because of Steam Support!?","summary":"A user on a forum describes losing a purchased Steam account after an attacker contacted Steam Support, provided a couple of CD keys, and successfully had the account email changed. The user states that support then refused to recover the account because the user could not provide all original CD keys, despite having built up the game library over four years.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1jmsyb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4b725fae6b702059bea1","publication_date":"2013-08-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe2434ce10","original_id":"pp_ykcwj","tier":"B","category":"RECOVERY_HIJACK","title":"Where is this amazing Valve customer support I keep reading about?","summary":"A user describes their Steam account being locked following unauthorized PayPal charges during a sale, and complains that Steam Support demanded credit card verification information that the user never provided to Steam.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/ykcwj/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6f86d9c2bb57f2a2336d","publication_date":"2012-08-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-832ae5ab03","original_id":"ppc_cyvfcog","tier":"B","category":"BAN_NO_REASON","title":"[My Profile.](http://steamcommunity.com/id/catplayer)\n\nI live in Venezuela, due to inflation and the fact that there is","summary":"A user from Venezuela used a US family member's credit card to buy a cheap game to unlock Steam Market access, but the account received an alert and a purchase refund. The user contacted Steam Support, received a generic initial response, and is waiting for further assistance.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/40gofe/_/cyvfcog/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09ee076aee8d11fbe904","publication_date":"2016-01-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a476385312","original_id":"pp_31qdco","tier":"B","category":"BAN_NO_REASON","title":"An experience i would like to share about steam support","summary":"A user shares their experience of their Steam account getting locked following a trade, receiving canned responses accusing them of money laundering over four weeks. Feeling ignored by support bots, the user eventually resorted to writing a poem to get a human response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/31qdco/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cd80b416381dd0ffcb3b","publication_date":"2015-04-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad7c9919b1","original_id":"pp_3nlz10","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Some suggestions about Steam Support..","summary":"The user is locked out of a hacked Steam account and has received no Steam Support response for over a month. They also mention a past generic trade-scam email saying Valve could not do anything, but no verbatim support reply is actually quoted.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3nlz10/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a20348a857d1816ad7c7","publication_date":"2015-10-05","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e3327338f","original_id":"pp_1jdd6be","tier":"B","category":"RESTORE_REFUSED","title":"Steam assistance can't protect your steam wallet and items","summary":"A user describes having their Steam wallet funds and items stolen via unauthorized market sales, and states that Steam Support refused to help, refused to punish the beneficiary account, and ended the chat.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1jdd6be/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1790c0b2ab4e80d85d18","publication_date":"2025-03-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c271060394","original_id":"pp_3p5o5j","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Have I been ignored by Steam Support? (August 21st Ticket)","summary":"A user complains on Reddit that their Steam Support ticket from August 21st remains unanswered while newer tickets from late August have already been resolved. They detail the extensive proof of ownership they provided, including ID, old keys, and payment methods, but have received no response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3p5o5j/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09a1c43e83e39699279f","publication_date":"2015-10-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f9acb84bbe","original_id":"pp_3feql0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Customer Service Complaint","summary":"The user submitted a support ticket after getting locked out of their Steam account due to Steam Guard authenticator issues following a phone reset, and complains that they have received no response from Steam Support for two weeks.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3feql0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8cef8bbf6fe551e3ca9c","publication_date":"2015-08-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4160b11119","original_id":"pp_3esuwm","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Questions from a desperate steam user.","summary":"A user is locked out of their Steam account due to a broken Steam Guard app and misplaced backup codes, and is asking the community how to get a faster response from Steam Support after waiting one week without a reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3esuwm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94ce3c2a6dbfdc6c372f","publication_date":"2015-07-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e37db4fad","original_id":"pp_qb1b0","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"WTF Steam support?","summary":"A user complains that their account was hacked and used to purchase and gift games, but Steam Support allegedly gave a canned response refusing refunds without addressing the compromise.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/qb1b0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b618094a25fd519456c0","publication_date":"2012-02-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7248c41676","original_id":"ppc_cumtr4h","tier":"B","category":"BAN_NO_REASON","title":"[Question]: Hello, my story is I've gotten trade banned back in July 15, 2015, So without knowing why I of course contac","summary":"A user recounts receiving a trade ban on July 15, 2015, and states that Steam Support refused to lift the ban or provide specific reasons due to their privacy policy, leading to frustration after years of platform use.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3j2wxy/_/cumtr4h/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9863a4366b6f2ec98f45","publication_date":"2015-09-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dde8c0221c","original_id":"pp_1m8d3wp","tier":"B","category":"RESTORE_REFUSED","title":"All my CS2 items are locked on a banned scammer account — is this normal? $27,000 inventory gone","summary":"A user from Ukraine lost a CS2 inventory worth $27,000 to a phishing scam where items were transferred to a banned scammer account, and Steam Support refused to restore them.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1m8d3wp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e25e478b58853bc6098","publication_date":"2025-07-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-60150255c0","original_id":"pp_1lr8c43","tier":"B","category":"RECOVERY_HIJACK","title":"Worst Service ever - ❌ No Real Account Recovery – $500+ Gone","summary":"A user complains that Steam Support refused to recover their decade-old account worth over $500 because they lacked the original credit card, despite having access to the original email and other personal details. The user interacted with five separate agents who allegedly used copy-paste replies and closed the tickets without resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1lr8c43/","source_host":"www.reddit.com","source_status":"public_url","source_group":"93e04509cb3f0eff3ce8","publication_date":"2025-07-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80856506b6","original_id":"pp_1c7bps","tier":"B","category":"BAN_NO_REASON","title":"In respnse to Moose's VAC ban, as well as many other community members including myself, I have a suggestion.","summary":"The user discusses VAC ban policy and suggests improvements such as faster bans, explanations, warnings, and unban negotiation. They quote Steam Support policy pages, but no actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/1c7bps/","source_host":"www.reddit.com","source_status":"public_url","source_group":"50be649b3796eccea3ef","publication_date":"2013-04-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4737cb9a58","original_id":"pp_1kh9zk","tier":"B","category":"HACK_THEFT","title":"Steam account got hijacked.","summary":"A user's Steam account with 580 games and numerous items was hijacked after they clicked a phishing link sent by a compromised friend's account. The user submitted a support ticket with proof of ownership including a CD-key and asks the community whether they will recover the account and items.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1kh9zk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"120c50faa6d88870e53d","publication_date":"2013-08-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ebb3f6fc17","original_id":"pp_4ncd21","tier":"B","category":"RECOVERY_HIJACK","title":"I fucking hate Steam support!","summary":"The user's Steam account was hijacked and the attacker changed the account name, recovery email, billing address, and other details. Steam Support kept asking for proof of ownership such as CD keys or payment/billing info, which the user could not provide.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/4ncd21/","source_host":"www.reddit.com","source_status":"public_url","source_group":"23873e78995c47cb36e5","publication_date":"2016-06-09","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d43884bcc5","original_id":"pp_4blntf","tier":"B","category":"RESTORE_REFUSED","title":"How to fool the person on 3000 dollars.","summary":"A user describes losing $3,000 worth of CS:GO items in 2015 due to a RAT attack via TeamSpeak. Although the account was recovered, Steam Support refused to restore the items, later claiming the user was not hacked or gave the items away themselves.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/4blntf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5a8464e154321d9171c","publication_date":"2016-03-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-730e8c30c8","original_id":"ppc_cwi2ti1","tier":"B","category":"RESTORE_REFUSED","title":"I'm posting this here in hopes that you guys can give me an idea of what my next step is. My account was recently hijac","summary":"A user posts on a forum asking for advice after their account was hijacked and Steam Support only partially restored their stolen Dota 2 cosmetics, refusing to return high-value immortal items or CS:GO items.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3q9xgw/_/cwi2ti1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e02eccab1c8c1fe0a29","publication_date":"2015-10-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9655667a7d","original_id":"ppc_cmfnkrz","tier":"B","category":"RESTORE_REFUSED","title":"Same thing happened to me a few days ago, they took everything not marked as \"non-tradeable\" including the weather effec","summary":"A user describes having over 100 items stolen during an account hijacking, including non-replaceable weather effects. They state that Steam Support refused to return the items with a standardized response because the trade was accepted, despite proof of the hijack.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2nojx0/_/cmfnkrz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"65d5ebfa1a6c2bedaf93","publication_date":"2014-11-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-998ed56979","original_id":"pp_by5ci8","tier":"B","category":"HACK_THEFT","title":"I have done the unthinkable and gave someone my account by willful accident","summary":"The user fell for a social engineering scam and voluntarily handed over their account access, resulting in the loss of years of Team Fortress 2 items. Steam Support recovered the account within three hours, but the traded items were kept by the scammer.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/by5ci8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9cad5e582a16d55dbb69","publication_date":"2019-06-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-224faa06ee","original_id":"pp_b19yox","tier":"B","category":"HACK_THEFT","title":"I WAS HACKED MODS DON'T DELETE PLEASE","summary":"A user describes falling victim to a scammer impersonating a Steam employee who coerced them into handing over their items under threat of a ban. After the items were transferred, the account was hacked and the password changed, and the user reached out to Steam Support for help.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/b19yox/","source_host":"www.reddit.com","source_status":"public_url","source_group":"355ff1778d068d826bbb","publication_date":"2019-03-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4af8a5f75f","original_id":"ppc_d7gmycf","tier":"B","category":"RECOVERY_HIJACK","title":"I contacted steam support and they sent me a reply saying that I needed to change the password for the email I am using","summary":"User contacted Steam Support about account recovery and was asked to change the email password, scan their computer, and provide proof of ownership. The user only used Steam Wallet codes and no longer has the cards, so they are asking for another proof method; Steam Support has not yet refused restoration.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/521muc/_/d7gmycf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d91e2a4c62e817cef1e8","publication_date":"2016-09-10","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b308977c0","original_id":"pp_1us0l93","tier":"B","category":"RECOVERY_HIJACK","title":"Digital ownership is a joke, and so is Valve. My 15 year old account got locked over a CD key.","summary":"A user complains that their 15-year-old Steam account was locked and Steam Support is demanding an original CD key to restore access, rejecting other proofs of ownership. The user lost access to games, CS2 items and stickers worth $300, and criticizes Valve's digital ownership policies.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1us0l93/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebbaf574324c5374df2c","publication_date":"2026-07-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3bb36b31ab","original_id":"pp_2iylqr","tier":"B","category":"BAN_NO_REASON","title":"Steam Support loves hackers and hates legitimate users","summary":"A user describes how their Steam account was hacked, resulting in unauthorized purchases, item sales, and a VAC ban, while Steam Support only returned items and ignored the VAC ban and fraudulent charges.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2iylqr/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae65f0a2fa28e088f27c","publication_date":"2014-10-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-059a83580c","original_id":"pp_1p27ibp","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support does not believe me","summary":"The user is trying to remove an old phone number from Steam Guard/mobile authenticator. Steam Support rejected their PayPal purchase proof as ownership evidence and insists on an old Klarna invoice the user cannot provide.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1p27ibp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"07664a001c9930381745","publication_date":"2025-11-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea5707a32d","original_id":"pp_1lojuf8","tier":"B","category":"HACK_THEFT","title":"i got scammed by \"steam support\" :/","summary":"The user describes being scammed by someone impersonating Steam Support who used advanced social engineering, spoofed verification codes, and a fake support interface to trick them into transferring their inventory items. They are sharing their experience to warn others and note that they submitted a report to actual Steam Support.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1lojuf8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8e80167ee0b467f1f6a","publication_date":"2025-06-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2511efe9c","original_id":"ppc_dc9mf5c","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"confused with this, i had a problem where i could not use my phone and had to remove the steam authenticator. of course","summary":"The user lost access to their phone and Steam Authenticator, lacked the recovery code, and contacted Steam Support. They used Steam gift card numbers as identification, and Steam Support accepted them and removed the authenticator.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5n6qe0/_/dc9mf5c/","source_host":"www.reddit.com","source_status":"public_url","source_group":"993cdb54f40508277c3b","publication_date":"2017-01-11","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-577c458ee6","original_id":"pp_1u42msx","tier":"B","category":"RECOVERY_HIJACK","title":"Account recovered but now locked. Steam Support is demanding a 6-year-old physical wallet code I don't have. What do I do?","summary":"The user's Steam account was compromised via phishing and later recovered, but Steam locked it and demanded a physical Steam Wallet gift card code from 2020. Support reportedly replied with a canned message saying there are no alternative verification methods and they cannot help without the code.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1u42msx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25dbf5fdb1ae78d46906","publication_date":"2026-06-12","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c44b7d30b","original_id":"pp_1izdeyt","tier":"B","category":"API_KEY_THEFT","title":"Why doesn't steam chase/prosecute scammers?","summary":"The user's friend was API-scammed by a fake Faceit verification group, causing his CS2 items to be stolen and redirected to a bot account. Steam Support allegedly gave an automated response saying they do not restore duplicates or remove items from innocent buyers, but the post only paraphrases it rather than quoting it verbatim.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1izdeyt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cdf629e76f532ff5c002","publication_date":"2025-02-27","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70b6cf71ad","original_id":"pp_1k1cq6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Seriously questioning support now..","summary":"A user describes falling for a phishing link that resulted in their Steam account being hacked and TF2 items, including 4 unusuals, being stolen. They submitted a support ticket and have been waiting over 11 days without a response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1k1cq6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6665e3d861786ad33a52","publication_date":"2013-08-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82f082ba8e","original_id":"pp_1jrqx3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support hasnt responded in 2 weeks","summary":"The user states that their Dota 2 and TF2 items along with 8 euros were stolen, and Steam Support has not responded to their ticket for two weeks. They are asking for alternative ways to contact Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1jrqx3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"deabfce5ceb95446c0bb","publication_date":"2013-08-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5f08f1665","original_id":"pp_3erhmy","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"[Question] Will my account ever be unlocked?","summary":"A user describes locking their account after a security warning and waiting two weeks for a response from Steam Support despite providing detailed payment and ownership proof, receiving only an automated response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3erhmy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f60aa3c52620cc97ad31","publication_date":"2015-07-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3c4e51c27","original_id":"pp_1m1mgy2","tier":"B","category":"RECOVERY_HIJACK","title":"Lost My Steam Account After 15 Years – Please Learn From My Story","summary":"A user recounts losing their 15-year-old Steam account valued at over $2,000 after Steam Support misinterpreted a translated message and permanently locked the account.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1m1mgy2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"de62eadf115f9034bb93","publication_date":"2025-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2624ecad84","original_id":"pp_1u7udci","tier":"B","category":"RECOVERY_HIJACK","title":"locked out of my account","summary":"The user lost access to their 15-year-old Steam account after Steam locked it due to suspected compromise, and support has not yet replied to their emails. They are concerned about losing approximately 290 games.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1u7udci/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6dd6973ee9324b40ac6","publication_date":"2026-06-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b0fb6da6ce","original_id":"pp_1r2p4zh","tier":"B","category":"RECOVERY_HIJACK","title":"Steam locked my account due to suspected unauthorized access","summary":"A user is asking for advice on recovering their Steam account after it was locked for unauthorized access, because support insists on credit card details from 2020 that the user no longer has access to.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1r2p4zh/","source_host":"www.reddit.com","source_status":"public_url","source_group":"215f28d5da142d452f52","publication_date":"2026-02-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15e0daf543","original_id":"pp_2fxjx1","tier":"B","category":"BAN_NO_REASON","title":"\"Your Account has been banned from trading for 2 Weeks\" - quote from 4 weeks ago","summary":"A user complains on Reddit about receiving a trade ban and getting unhelpful, canned responses from Steam Support across multiple tickets, with mismatched ban durations shown.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2fxjx1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bca28cf365602f7f67f6","publication_date":"2014-09-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-21a75884c3","original_id":"pp_1m18rbk","tier":"B","category":"RESTORE_REFUSED","title":"SCAM REPORT] Steam Support Impersonation – Account Hijack + 281 Items Stolen (Dota 2 & CS2)","summary":"A user reports being targeted by a scammer impersonating Steam Support, resulting in the hijacking of their account and the theft of 281 items (276 Dota 2 items, 5 CS2 items). The user states that Steam Support confirmed the breach but refused to return the stolen items or freeze the attacker's inventory.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1m18rbk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"40145c088b3aa5ff7308","publication_date":"2025-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8f775e8f77","original_id":"pp_1kpzepf","tier":"B","category":"RESTORE_REFUSED","title":"Got scammed through a fake CSGO2 livestream Pro Player QR Code - Steam won’t help","summary":"The user fell for a phishing scam via a fake YouTube livestream QR code, resulting in stolen CS2 items. They submitted a support ticket to Valve (HT-9Y9G-K8RR-KGGW), but Steam Support refused to restore the items citing their anti-duplication policy.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1kpzepf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16a121308ce5f9a9c237","publication_date":"2025-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12a523c89f","original_id":"pp_3flo4f","tier":"B","category":"HACK_THEFT","title":"Item Stolen","summary":"The user's Steam account was hijacked after entering login details into a fake Steam program, and over $500 of Steam items were stolen. They cannot contact Steam Support because verification/activation emails are not arriving, and no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3flo4f/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f7ace8c31c508c65bed","publication_date":"2015-08-03","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95311b2fc0","original_id":"pp_1m19olp","tier":"B","category":"RESTORE_REFUSED","title":"Got scammed out of €400 CS2 skins using a fake Faceit Discord bot. Steam confirmed hijack but won’t help","summary":"A user lost approximately €400 in CS2 skins after falling for a fake Faceit Discord verification scam that hijacked their Steam session and redirected a trade. The user reports that Steam Support acknowledged the hijacking and trade interception but refused to restore the stolen items.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1m19olp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"02a5e190d93ef4447159","publication_date":"2025-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dce1993e2b","original_id":"pp_1kr97td","tier":"B","category":"RESTORE_REFUSED","title":"Lost £10K in CS:GO skins after hijack — Valve refused to restore anything despite confirming breach and 2FA","summary":"User's Steam account was hijacked in 2020 despite Steam Guard Mobile Authenticator, and over £10,000 worth of CS:GO skins were traded to bots. Valve recovered the account and confirmed the hijack but refused to restore any items, reportedly saying it does not return stolen items under any circumstances.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1kr97td/","source_host":"www.reddit.com","source_status":"public_url","source_group":"33c7c0f8483239b982bf","publication_date":"2025-05-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56f50cc021","original_id":"pp_3ce88k","tier":"B","category":"HACK_THEFT","title":"I wonder","summary":"The user recounts having their email and Steam account stolen, recovering the email, and submitting a support ticket on June 28 while waiting for Steam Support to respond and wondering if their lost items will be returned.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3ce88k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ae7f9905c64c595c297b","publication_date":"2015-07-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-718cd9d901","original_id":"pp_269pyi","tier":"B","category":"TRADE_REVERSAL","title":"My experience with steam support.. A response to a unanswered ticket","summary":"A user describes trading an AWP Asiimov skin for Arma 3 and Chivalry, after which the Arma 3 copy was removed due to a chargeback, leaving them with only Chivalry. The user complains that Steam Support has left their ticket unanswered for three days and demands a trade reversal according to stated policies. The item value is estimated between 45 and 70 USD.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/269pyi/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fb980b4c573e1e6965e4","publication_date":"2014-05-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffd4ef5faf","original_id":"pp_frb5kz","tier":"B","category":"RECOVERY_HIJACK","title":"Can not restore my account in steam (2-nd day of steam existance - regdate) Valve, im out, EGS here i come!","summary":"A user complains that Steam Support refused to recover their 16.5-year-old account because they no longer possess the original activation disc. The user lost access after losing their phone, has spent over 2000 USD on the account, and notes the account now has a VAC ban.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/frb5kz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ef31dd19e48ef02e3c7f","publication_date":"2020-03-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40e52aac93","original_id":"pp_1nutz0g","tier":"B","category":"TRADE_REVERSAL","title":"How common is a trade reversal after the 7-day protection period? [Question]","summary":"The user asks how common Steam/Valve trade reversals are after the 7-day protection period, specifically whether an expensive CSFloat knife purchase could be reversed months later if the original owner claims account hijacking or compromise. No Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1nutz0g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8dacb6c98c4c5b1905d5","publication_date":"2025-10-01","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2f3d0d2b0","original_id":"pp_39svxz","tier":"B","category":"HACK_THEFT","title":"My account was hacked, in the middle of the summer sale...","summary":"A user recounts how their account was compromised via malicious malware disguised as a TeamSpeak sound driver during the summer sale, resulting in lost games, wallet funds, and CS:GO skins, while hoping Steam Support will help them recover the account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/39svxz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9556b5e77f0f0971de3","publication_date":"2015-06-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-746171154a","original_id":"pp_1ted0qd","tier":"B","category":"HACK_THEFT","title":"Is this normal?","summary":"A user recounts that their account was locked by Steam Support for 10 days, but after checking earlier than expected, they found the lock lifted and all tradeable skins missing from their inventory.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ted0qd/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3296384b7b22213e63b4","publication_date":"2026-05-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a268c683db","original_id":"pp_lbotvt","tier":"B","category":"HACK_THEFT","title":"steam got hacked please tasketeee","summary":"A user describes getting hacked on February 1st, resulting in the loss of over 150 dollars worth of CS:GO items traded away to another account, while also mentioning receiving DMs from someone impersonating Steam Support.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/lbotvt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9e09c81c7aae4f6778aa","publication_date":"2021-02-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1616344c63","original_id":"ppc_cu8fh29","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"steam support is trash, it's been 2 days now with no response, my skins are probably gone and i just want all my games b","summary":"A user complains that Steam Support has not responded to their ticket for two days, expressing frustration over lost skins and wanting their games back.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/3hlroe/_/cu8fh29/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d2b3a74245e41d1660a2","publication_date":"2015-08-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e39ded795f","original_id":"pp_10vyow1","tier":"B","category":"HACK_THEFT","title":"Steam got hacked. Items sold.","summary":"A user describes having their Steam account compromised and multiple in-game items, including zombie skins and botkillers, sold off. They have contacted Steam Support but are unsure if they will recover their lost items.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/10vyow1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f8b47a378e7540d4ff01","publication_date":"2023-02-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7109417216","original_id":"pp_1k395b","tier":"B","category":"RECOVERY_HIJACK","title":"Had my Steam account stole.... FUUUUUUUUUUUUU!!!!","summary":"A user describes having their email and Steam account stolen, and details the information they submitted to Steam Support to recover their 83-game account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1k395b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5042a70d34a3a76f3426","publication_date":"2013-08-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a1a06c7dc","original_id":"ppc_cp1or8v","tier":"B","category":"BAN_NO_REASON","title":"Valve won't do anything about it, that's for sure, valve customer service is the worst shit i have ever seen in my life,","summary":"A user describes receiving a permanent trade ban after being mass-reported by other players and states that Steam Support refused to help, offering a canned response that they were banned because they were reported.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2xneze/_/cp1or8v/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16522c5329643585b32d","publication_date":"2015-03-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1bba989db2","original_id":"pp_1t5fnp7","tier":"B","category":"RECOVERY_HIJACK","title":"Steam won’t recover my 20-year-old account because I don’t have the original CD key anymore — am I cooked?","summary":"A user describes losing access to their nearly 20-year-old Steam account after an authenticator was added. Steam Support refused recovery, demanding the original physical CD key with a handwritten ticket number, which the user no longer possesses.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1t5fnp7/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b011e8e13a29671412df","publication_date":"2026-05-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-690292bc4e","original_id":"pp_39oikb","tier":"B","category":"RECOVERY_HIJACK","title":"Steam hijack/cheat/theft/hack.","summary":"A user shares their personal account hijacking experience where their Gmail and Steam accounts were compromised after a scammer impersonated a friend on 12/6/2015. The user details how they were tricked into giving out personal contact information and warns others about the scammer's methods.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/39oikb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eab84423ccbaec16a4e3","publication_date":"2015-06-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-179e90334f","original_id":"ppc_cv3ex79","tier":"B","category":"RECOVERY_HIJACK","title":"[Question]:  HELP ...PLSSSSSS 1 Month over and Acc  still locked!!!\n\n&nbsp;\nMy Tickets are [1486-QEKM-3669] [5574-WY","summary":"A user named navrova states their account has been locked for over a month following a fraudulent credit card transaction involving 360 USD and an overpriced market item. They submitted ownership proof via multiple tickets (such as 1486-QEKM-3669) but complain that support has merged their tickets and kept the account locked.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3kwlw3/_/cv3ex79/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a77056350b7a0167dbb3","publication_date":"2015-09-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79ee4c006f","original_id":"pp_3y6x7p","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"I have to make this post because of how dumb the tech guy from steam is.","summary":"A user complains that after their account was stolen, Steam Support disabled the hacker's authenticator but left the hacker's password in place, leading to another account takeover. The user expresses frustration with the support agent's handling of the ticket.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3y6x7p/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e253316e834920fa72f8","publication_date":"2015-12-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c96ac63491","original_id":"pp_2h6djn","tier":"B","category":"BAN_NO_REASON","title":"So today I was banned for no reason and steam support won't even tell me why","summary":"The user reports receiving a permanent VAC ban and says Steam Support refused to do anything or explain why they were banned. No actual Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2h6djn/","source_host":"www.reddit.com","source_status":"public_url","source_group":"156cc403c5912cbd0e40","publication_date":"2014-09-22","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-62c280c23a","original_id":"pp_2gy586","tier":"B","category":"HACK_THEFT","title":"Steam account was hacked, can steam support get it back for me?","summary":"User was phished by a fake Steam Community site, entered their details, and the hacker added a Family View PIN and changed the linked email. They contacted Steam Support with proof of ownership and ask whether the account can be recovered; no Steam Support reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2gy586/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69c2ca3f5065b529cb7f","publication_date":"2014-09-20","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de627af721","original_id":"pp_2enlo3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Accohnt hacked. Steam support not helping.","summary":"A user reports that their Steam account was hacked, funds from their wallet were used to gift Counter-Strike: Global Offensive items to strangers, and an attempt was made to charge their saved debit card. They contacted Steam Support twice without receiving help.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2enlo3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4fdf2265d4f04bc3ba08","publication_date":"2014-08-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-436258a8c4","original_id":"pp_27whrv","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My account has been hijacked. *PLEASE HELP ME*","summary":"A user is asking for help on a forum because their account was hijacked and three support tickets have received no response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/27whrv/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a84d917a134f10e39392","publication_date":"2014-06-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd71e41a55","original_id":"pp_1lk20jc","tier":"B","category":"TRADE_REVERSAL","title":"Steam account hacked – $7.20 spent on a $0.04 item, Steam refuses refund","summary":"A user describes how their account was hijacked and $7.20 was spent on a fraudulent Community Market transaction. Steam Support refused to reverse the market activity and closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1lk20jc/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9600b6f38e56c6a68344","publication_date":"2025-06-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3aa6e644c8","original_id":"pp_cdgu9z","tier":"B","category":"HACK_THEFT","title":"My account got hijacked and hacked, now my account has a community ban, can it be lifted by the steam support?","summary":"The user's Steam account was hijacked and received a community ban; they contacted Steam Support but initially got no response. Later, Steam Support removed the hacker's mobile authentication, changed the password, sent new credentials, and lifted the community ban.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/cdgu9z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ad5893dd8e49745c833e","publication_date":"2019-07-15","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db407572db","original_id":"pp_1imyjul","tier":"B","category":"RESTORE_REFUSED","title":"🚨 Warning: Steam Scam – €102 Stolen and Steam Refuses to Refund! 🚨","summary":"A user complains on social media that €102 was stolen from their Steam Wallet via market fraud, and that Steam Support refused to refund the money, citing that all transactions are final.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1imyjul/","source_host":"www.reddit.com","source_status":"public_url","source_group":"71aebeb70716085e147f","publication_date":"2025-02-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b259097acf","original_id":"pp_15cxy0t","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Got robbed by Steam","summary":"The user claims they lost items worth 1,200 EUR due to an unauthorized transfer despite having 2FA enabled. They state that Steam Support closed their tickets without reply and deleted their community posts, leading them to criticize Steam's handling of account security.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/15cxy0t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c2eae755e36623ad3aa","publication_date":"2023-07-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e0cb1efcaf","original_id":"pp_1pce5f1","tier":"B","category":"RESTORE_REFUSED","title":"Steam locked my entire account over old PayPal chargebacks — even fully paid games are unusable. Anyone experienced this?","summary":"The user says Steam locked their entire account for up to 4 weeks due to old PayPal chargebacks and will not allow repayment through any other method. No verbatim Steam Support reply is quoted; the post only paraphrases that Steam insists PayPal must resolve it.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pce5f1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7e9afa6529fd0d847fff","publication_date":"2025-12-02","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ee7cd094a","original_id":"pp_1l75ghb","tier":"B","category":"RESTORE_REFUSED","title":"Steam refuses to refund my scammed item despite reports - options?","summary":"A user on Reddit describes losing a $5,000 AUD CS2 knife to a trade scam and reports that Steam Support closed all tickets citing a no-restoration policy, despite police and consumer affairs reports.","quote":"","source_url":"https://www.reddit.com/r/AusLegal/comments/1l75ghb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8ea6b54cb6758aa15630","publication_date":"2025-06-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a047f683e","original_id":"pp_1ll8hjp","tier":"B","category":"RESTORE_REFUSED","title":"Got scammed $570 for less than 1 cent Dota item — Steam refuses refund, need help","summary":"The user's Steam account was compromised via a browser extension, resulting in their wallet balance being drained through an overpriced market transaction of $570 USD. Steam Support confirmed the account compromise but refused to issue a refund because it was a market transaction.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ll8hjp/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9abfa8c9b62eca967664","publication_date":"2025-06-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2376bad425","original_id":"ppc_cvvcc52","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"THANK YOU. I had £200 stolen with multiple failed attempts to steal more and I lost $300 in CSGO skins. I have heard NOT","summary":"A user expresses frustration about losing £200 and $300 in CS:GO skins, claiming they have received no response from Steam Support across multiple channels.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3o8tjy/_/cvvcc52/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8c31bdd04f42bff3d67","publication_date":"2015-10-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31e6e94d4e","original_id":"pp_3cigf1","tier":"B","category":"BAN_NO_REASON","title":"Just Got Boned By Steam","summary":"User's new Steam account was locked for apparent fraudulent activity; support was initially unresponsive, later required a driver's license after proof of ownership, and eventually unlocked the account after 13 days but did not restore the games at the original sale prices.","quote":"","source_url":"https://www.reddit.com/r/7daystodie/comments/3cigf1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9d96533ac2f1a1d1333a","publication_date":"2015-07-08","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-822dd246f7","original_id":"pp_bull73","tier":"B","category":"RECOVERY_HIJACK","title":"I need help","summary":"A user complains that their account was locked due to an unverified prepaid card, and Steam Support refused to unlock it because the user bought the account on a third-party website and could not provide original ownership evidence. Furthermore, the user's phone number remains tied to the locked account, preventing its use on new accounts.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/bull73/","source_host":"www.reddit.com","source_status":"public_url","source_group":"082cc0c24fa2820b7e38","publication_date":"2019-05-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5dec05c91e","original_id":"ppc_cqkutlf","tier":"B","category":"BAN_NO_REASON","title":"[Question]: Hello guys. On 27 of March - 2015, my accounts got lock because of \" This account appears to have been used","summary":"A user complains that Steam Support locked their account on March 27, 2015, for alleged fraudulent activity without providing any evidence or proof. The user submitted ticket 9630-QFKB-5363 demanding an explanation but only received a generic automated or canned response.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3389ci/_/cqkutlf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"378c96fd589947b5e19b","publication_date":"2015-04-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e86a69e2b","original_id":"pp_nuvbr1","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Is there anyone within the Steam community that has had their account unrestricted?","summary":"A user asks the community if anyone has ever had their restricted Steam account restored, stating that their own account has been restricted for six months while Steam Support has ignored their messages and closed nine tickets.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/nuvbr1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e8223eb291f1eb7a7e6c","publication_date":"2021-06-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6732387b6f","original_id":"ppc_d0oueka","tier":"B","category":"RESTORE_REFUSED","title":"My steam account has been stripped of it's use, flagged, and can no longer do basic features in which I would normally c","summary":"A user discovers their CS:GO items were stolen and contacts Steam Support, only to have their account banned for allegedly attempting to item duplicate. The user later discovers their niece and cousin physically accessed the computer and traded the items away to alternate accounts.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/48a40e/_/d0oueka/","source_host":"www.reddit.com","source_status":"public_url","source_group":"47ff18968a005fd285b2","publication_date":"2016-03-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-adf2c59456","original_id":"pp_2p22kq","tier":"B","category":"HACK_THEFT","title":"Got Hacked, Got Vacced. Steam says fuck you.","summary":"A user describes getting phished, losing access to their account, and receiving a VAC ban. They state that Steam Support refused to help or let them recover the account, sending only automated messages.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2p22kq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c694fd41a68d6bbcc76","publication_date":"2014-12-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-458c62ccca","original_id":"pp_20qvwz","tier":"B","category":"BAN_NO_REASON","title":"Why Steam & Valve won't get any more money from me.","summary":"The user complains about a VAC ban and Valve/Steam Support refusing to disclose ban details or evidence. They quote Valve's VAC policy text rather than an actual Steam Support reply.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/20qvwz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b492f9cb3b213bb776e6","publication_date":"2014-03-18","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d7a70150f8","original_id":"arc_spuf_3279682","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No reply from Support","summary":"A user complains that they were trade banned for fraud activity after trading a knife, received an automated bot reply from Steam Support after two weeks, and has not received a human response in four weeks.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3279682.html","source_host":"web.archive.org","source_status":"public_url","source_group":"074ee58f999f85922f83","publication_date":"2015-03-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-983f843bdf","original_id":"arc_spuf_3133913","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked my steam","summary":"A user is asking for help after their Steam account was hijacked and complains that Steam Support has not answered them, providing links to two support tickets.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3133913.html","source_host":"web.archive.org","source_status":"public_url","source_group":"c8223d03b18a9669df59","publication_date":"2013-06-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b51ff94dc","original_id":"arc_spuf_3027266","tier":"B","category":"BAN_NO_REASON","title":"Valve banned me for nothing","summary":"A user describes receiving a community ban after receiving a free item on a TF2 server, and states that Steam Support refused to help when contacted.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3027266.html","source_host":"web.archive.org","source_status":"public_url","source_group":"e0f9f118b1ce47c7407c","publication_date":"2012-12-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fdc05cebd7","original_id":"arc_spuf_3023839","tier":"B","category":"RECOVERY_HIJACK","title":"Account locked","summary":"A user describes that their Steam account was locked because someone else tried to use their old retail Half-Life CD key, and Steam Support has not resolved the issue despite the user offering proof of purchases.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3023839.html","source_host":"web.archive.org","source_status":"public_url","source_group":"763e8b924bff6da166cd","publication_date":"2012-12-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f005b652a5","original_id":"arc_spuf_2952195","tier":"B","category":"BAN_NO_REASON","title":"Account is banned??","summary":"A user woke up to find their Steam account banned with a red alert stating it violated the Terms of Service. They submitted a support ticket asking for details about the violation, noting they had recently been trading games and items.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2952195.html","source_host":"web.archive.org","source_status":"public_url","source_group":"3444b2e3f9996a0429fa","publication_date":"2012-09-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-968a706c8b","original_id":"arc_spuf_3288765","tier":"B","category":"RESTORE_REFUSED","title":"Got infected with Trojan and now are all my CSGO items gone","summary":"A user downloaded a malicious file disguised as a TeamSpeak update after joining a scammer's server, resulting in malware that hijacked their Steam account, disabled email trade confirmations, and stole their expensive CS2/CS:GO items. The user has opened a support ticket and reinstalled Windows, while expressing frustration over Steam's policy regarding items lost after opting out of trade confirmations.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3288765.html","source_host":"web.archive.org","source_status":"public_url","source_group":"55abb09487eb9c8f75d1","publication_date":"2015-07-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a7a65fa0e","original_id":"arc_spuf_3288028","tier":"B","category":"BAN_NO_REASON","title":"Got trade banned on steam for no reason","summary":"A user describes receiving a trade ban on their Steam account and speculates on possible reasons, noting they have contacted Steam Support and are waiting for a reply.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3288028.html","source_host":"web.archive.org","source_status":"public_url","source_group":"0ec91821732e83d758c3","publication_date":"2015-07-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c042031e43","original_id":"arc_spuf_3286328","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"2nd Ticket but still no reply from Steam Support","summary":"A user complains that Steam Support locked their account, refused further help with standard canned responses, and has left their second ticket unanswered for over a month regarding an account containing $30 in wallet funds and around $200 in items.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3286328.html","source_host":"web.archive.org","source_status":"public_url","source_group":"f0de682d72894c54b8f9","publication_date":"2015-06-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cb732e2ec5","original_id":"arc_spuf_3285780","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"35+ days and no response from steam support","summary":"A user complains on a forum that they have been waiting over 35 days for a response from Steam Support after their account was hacked on May 1st, despite providing all requested information including their driver's license number.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3285780.html","source_host":"web.archive.org","source_status":"public_url","source_group":"e8fcf4a785320ae5b6bf","publication_date":"2015-06-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2c0e8877e","original_id":"arc_spuf_3285591","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"lost account","summary":"A user is asking for help on a forum after their account was hijacked and password changed, stating they have waited 10 days for a reply from Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3285591.html","source_host":"web.archive.org","source_status":"public_url","source_group":"74dfcaf8c9d2b70bd817","publication_date":"2015-06-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-760191e99d","original_id":"arc_spuf_3282068","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam ticket deleted and original ticket closed?","summary":"A user complains that their Steam account was incorrectly locked for marketplace fraud, their new support ticket was deleted, and their original ticket was closed without a proper reply while they received only an automated message.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3282068.html","source_host":"web.archive.org","source_status":"public_url","source_group":"72a972df98219ef1479c","publication_date":"2015-04-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63daa68149","original_id":"arc_spuf_3281154","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No reply on steam support for 2+ weeks","summary":"A user complains that their Steam account and support account were compromised, and after submitting a recovery ticket on April 1st with payment details, they have received no response from Steam Support for over two weeks.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3281154.html","source_host":"web.archive.org","source_status":"public_url","source_group":"5277f3c8eb57f3b6e3ae","publication_date":"2015-04-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9fd0b7605d","original_id":"arc_spuf_3281034","tier":"B","category":"HACK_THEFT","title":"New Hijacking Method","summary":"A user describes how they were scammed out of over $10,000 worth of CS:GO items after downloading a malicious file disguised as a TeamSpeak voice pack. They wrote a letter to Valve pleading for their items to be restored.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3281034.html","source_host":"web.archive.org","source_status":"public_url","source_group":"a02e32d632e1c6e41979","publication_date":"2015-04-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa6bf8bf0c","original_id":"arc_spuf_3279970","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"STEAM SUPPORT IGNORED ME??","summary":"A user describes waiting over a month for a response to their locked account ticket, submitting a second ticket that was apparently deleted rather than answered, and learning their account was used for scams.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3279970.html","source_host":"web.archive.org","source_status":"public_url","source_group":"7544f6b4f10d8ec3a57f","publication_date":"2015-03-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fe831adec0","original_id":"arc_spuf_3279209","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support is ignoring my ticket >.>","summary":"A user complains that Steam Support has been ignoring their support ticket for nearly four weeks after their account was hijacked and over 100 Team Fortress 2 items were stolen on February 19. The user is frustrated by the lack of response despite providing all necessary proof of ownership.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3279209.html","source_host":"web.archive.org","source_status":"public_url","source_group":"e5a76fc93b8823b5d6d5","publication_date":"2015-03-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4364ca0e22","original_id":"arc_spuf_3274697","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support! Ticket send, no answer.","summary":"A user complains that Steam Support has not answered their ticket submitted on January 6, 2015, regarding stolen items worth 80 euros. The user notes that a previous theft had resulted in items being returned, but this time they are experiencing a long delay.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3274697.html","source_host":"web.archive.org","source_status":"public_url","source_group":"f28b418e48e4c0fe66df","publication_date":"2015-01-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4999b94887","original_id":"arc_spuf_3274134","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support not replying to ticket","summary":"A user is complaining on a public forum that Steam Support has not responded to their account hijack ticket for two weeks.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3274134.html","source_host":"web.archive.org","source_status":"public_url","source_group":"c1dab79f6596f04a120d","publication_date":"2015-01-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e2b536a6e","original_id":"arc_spuf_3274085","tier":"B","category":"RECOVERY_HIJACK","title":"My account is hacked","summary":"A user describes that their Steam account and linked Gmail account were hijacked, and they are struggling to get a human response from Steam Support regarding the account recovery process.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3274085.html","source_host":"web.archive.org","source_status":"public_url","source_group":"63999a2f793760ff820b","publication_date":"2015-01-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36c14537c7","original_id":"arc_spuf_3273373","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"DOTA 2 Items stolen","summary":"A user complains that about half of their Dota 2 items, worth over $300, were stolen via a trade scam nearly a month ago. They state they have received no response from Steam Support on their ticket for three weeks.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3273373.html","source_host":"web.archive.org","source_status":"public_url","source_group":"f8c29089257655f8b3c3","publication_date":"2015-01-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1991faf9c2","original_id":"arc_spuf_3273173","tier":"B","category":"BAN_NO_REASON","title":"Permanent Trade Ban","summary":"A user describes receiving a permanent trade ban about a year ago and receiving only automated answers after contacting Steam Support three times without a reason given. The user is asking for advice on what to do next.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3273173.html","source_host":"web.archive.org","source_status":"public_url","source_group":"f5e106cce1e215db1630","publication_date":"2015-01-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7007396ab","original_id":"arc_spuf_3272614","tier":"B","category":"HACK_THEFT","title":"Hijacked Account","summary":"A Steam user posts on a community forum asking for help after their account was hijacked and items stolen, wondering how to provide payment proof to Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3272614.html","source_host":"web.archive.org","source_status":"public_url","source_group":"4eef678393a675fdce88","publication_date":"2015-01-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98029d1b9c","original_id":"arc_spuf_3267969","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My Steam account was hijacked","summary":"A user is asking for advice on how to get Steam Support's attention after waiting 8 days for a reply to their hijacked account ticket, having submitted multiple panicked follow-ups.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3267969.html","source_host":"web.archive.org","source_status":"public_url","source_group":"46934d820010bde2946e","publication_date":"2014-11-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ec7b08024","original_id":"arc_spuf_3263944","tier":"B","category":"RECOVERY_HIJACK","title":"I Accidently Locked My Steam Account (Admin I Need Urgent Help)","summary":"The user accidentally locked their Steam account and claims Steam Support refused valid PayPal purchase proof, demanding an original 1999 Half-Life CD-key instead to unlock it.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3263944.html","source_host":"web.archive.org","source_status":"public_url","source_group":"c53bf976a86902a5a5bc","publication_date":"2014-10-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2fa1e54ef","original_id":"arc_spuf_3263246","tier":"B","category":"HACK_THEFT","title":"Account hacked and stolen items","summary":"The user reports losing CS:GO items worth approximately 300 euros while online, noting that the items were traded away without their knowledge. They have secured their account by changing their email and password and submitted a support ticket, but they are pessimistic about getting their items back.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3263246.html","source_host":"web.archive.org","source_status":"public_url","source_group":"911ced539aca9fb5f9a6","publication_date":"2014-10-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a847287667","original_id":"arc_spuf_3258206","tier":"B","category":"HACK_THEFT","title":"my account was hijacked","summary":"A user writes on a forum asking for advice after their Steam account was hijacked 3 days ago. They submitted a support ticket with limited initial information followed by several updates, and are now concerned about lacking traditional proof of ownership since they used Paysafecard.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3258206.html","source_host":"web.archive.org","source_status":"public_url","source_group":"782bdc2384f4f3f19bcc","publication_date":"2014-08-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-797dd390e4","original_id":"arc_spuf_3258172","tier":"B","category":"HACK_THEFT","title":"My account was hijacked and inventory stolen","summary":"A user describes having their account hijacked and inventory stolen after clicking a malicious link that downloaded a file. They found unauthorized trades in their history and have submitted a ticket to Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3258172.html","source_host":"web.archive.org","source_status":"public_url","source_group":"92589bf3565f6ac21777","publication_date":"2014-08-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b24d27d5a6","original_id":"arc_spuf_3251326","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Stolen account!","summary":"A user is posting on a public forum complaining that they have been waiting over two weeks for a response to their support ticket regarding a stolen account, having only received a copy-pasted answer so far.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3251326.html","source_host":"web.archive.org","source_status":"public_url","source_group":"09e712764d3bc0622e1f","publication_date":"2014-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3864db1695","original_id":"arc_spuf_3248569","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"What to do if your account gets hijacked/stolen by some online application?","summary":"A user describes having their Steam account and over 50 Dota 2 treasure keys stolen, claiming that Steam Support failed to respond to their ticket in a timely manner and that their email was changed by the hacker.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3248569.html","source_host":"web.archive.org","source_status":"public_url","source_group":"83809fdbadb7e7c888d3","publication_date":"2014-06-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-80cf3de00c","original_id":"arc_spuf_3243279","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I think my steam account has been hijacked","summary":"A user describes having their Steam account hijacked, losing access and about $100 in CS:GO inventory, while waiting two days for a reply from Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3243279.html","source_host":"web.archive.org","source_status":"public_url","source_group":"55ffc11f24b7360496d4","publication_date":"2014-06-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6927665e88","original_id":"arc_spuf_3242780","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hijacking account still not resolved?","summary":"A user is complaining on a public forum that Steam Support has not responded to their account hijacking ticket submitted almost a full business week prior, despite providing payment verification information.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3242780.html","source_host":"web.archive.org","source_status":"public_url","source_group":"de65877bcab752e5b69b","publication_date":"2014-06-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-495964abbb","original_id":"arc_spuf_3234586","tier":"B","category":"RECOVERY_HIJACK","title":"Account Hijacked","summary":"A user describes how their 10-year-old Steam account was hijacked, their email changed to a Yandex address without notification, and £10 of wallet funds spent on gifts while the hijacker played TF2 and CS:GO.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3234586.html","source_host":"web.archive.org","source_status":"public_url","source_group":"426a1192fb36c2e861ee","publication_date":"2014-04-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fbb5ce681f","original_id":"arc_spuf_3229754","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account hacked","summary":"A user is asking for advice after their Steam account was hacked, password changed, and recovery emails failed to arrive. They submitted a ticket 2-3 days ago and have not received any response from Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3229754.html","source_host":"web.archive.org","source_status":"public_url","source_group":"c4c0693a9f5e4025ef15","publication_date":"2014-03-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-039524745f","original_id":"arc_spuf_3226182","tier":"B","category":"RECOVERY_HIJACK","title":"Need Help With Hacked Account Issue","summary":"A user describes getting their account back after a hack, only to find it restricted for fraud, and complains that Steam Support is asking for credit card information they never used.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3226182.html","source_host":"web.archive.org","source_status":"public_url","source_group":"3691ed605bda872aecdb","publication_date":"2014-02-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f4352c926e","original_id":"arc_spuf_3225959","tier":"B","category":"RECOVERY_HIJACK","title":"Need Help With Hacked Account Issue","summary":"The user describes experiencing an account hack and subsequent restriction by Steam Support due to credit card fraud, which they attribute to the hackers. Steam Support requested credit card information, but the user has only ever used gift cards.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3225959.html","source_host":"web.archive.org","source_status":"public_url","source_group":"f1079fccacf1050493fc","publication_date":"2014-02-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ebac712aed","original_id":"arc_spuf_3223252","tier":"B","category":"HACK_THEFT","title":"I got fished. my ★ M9 Bayonet | Boreal Forest Field Tested got hijacked","summary":"The user fell for a phishing scam by logging into a fake website and providing their Steam Guard code, resulting in the theft of their ★ M9 Bayonet | Boreal Forest. They are reporting the incident and asking support to recover the knife.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3223252.html","source_host":"web.archive.org","source_status":"public_url","source_group":"d94018a0868546f945a5","publication_date":"2014-02-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3d4840964a","original_id":"arc_spuf_3223006","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Guard screw up with proof.","summary":"A user shares a frustrated message their fiancé wrote to Steam Support regarding issues with Steam Guard emails and concerns that an account was accessed by someone else. The text is written from the user's perspective complaining about Steam Support rather than being an official Steam response.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3223006.html","source_host":"web.archive.org","source_status":"public_url","source_group":"1d8ac7e6f3965fe40030","publication_date":"2014-02-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e6ae9d6aa3","original_id":"arc_spuf_3201627","tier":"B","category":"RECOVERY_HIJACK","title":"hijacked Phished","summary":"A user recounts how their account was hijacked after accepting a friend request and asks how long Steam Support takes to reply. No items were lost yet, and they have submitted multiple emails to Valve.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3201627.html","source_host":"web.archive.org","source_status":"public_url","source_group":"98d9c954e3442acdaf9a","publication_date":"2013-11-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a72dbf261","original_id":"arc_spuf_3199162","tier":"B","category":"RESTORE_REFUSED","title":"Account items (DotA 2) got stolen.","summary":"The user and their friends had their Dota 2 items stolen after leaving their accounts logged in at a cyber cafe on November 8th. They claim a user named Lambo transferred the items without their knowledge and state that Steam Support has not answered their tickets yet.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3199162.html","source_host":"web.archive.org","source_status":"public_url","source_group":"52cd489d294e2a59ca4f","publication_date":"2013-11-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85ef22b39b","original_id":"arc_spuf_3197847","tier":"B","category":"RESTORE_REFUSED","title":"hacked and stolen! Steam Guard well and thanks!","summary":"A user named Sebastian describes how his account secured with Steam Guard was compromised via a phishing link, resulting in the theft of 45 keys, 2 Team Fortress 2 buds, and $30 from his wallet, totaling over $200. He states that Steam Support restored his account but refused to return his missing items, prompting him to question the effectiveness of Steam Guard.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3197847.html","source_host":"web.archive.org","source_status":"public_url","source_group":"883124dbdc292db809c4","publication_date":"2013-11-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-27ba489da9","original_id":"arc_spuf_3189683","tier":"B","category":"RECOVERY_HIJACK","title":"Please HELP !! They broke in and stole Steam User Account!","summary":"A user named Zoltán is posting a public plea for help after their Steam account was stolen, stating they have credit card proof of their purchases and have not yet received a specific answer from Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3189683.html","source_host":"web.archive.org","source_status":"public_url","source_group":"d418c4b6e7ffe13dcf36","publication_date":"2013-10-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ffa1339eed","original_id":"arc_spuf_3177300","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam account hacked, support won't answer!","summary":"A user's Steam account was hacked after their email address was changed without authorization, and Steam Support has not responded to their support ticket after a week. The user is frustrated by the lack of timely assistance and defends their account security practices.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3177300.html","source_host":"web.archive.org","source_status":"public_url","source_group":"cde4c25fad61ddca0456","publication_date":"2013-08-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c4fbdbb8f","original_id":"arc_spuf_3173592","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No answer from steam support for 21 days and counting.","summary":"A user complains that their Steam Support ticket has been ignored for over 21 days since being submitted on August 1st, despite normally expecting responses within a few days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3173592.html","source_host":"web.archive.org","source_status":"public_url","source_group":"4b1ff26b1ef8efb3a855","publication_date":"2013-08-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a73c082fac","original_id":"arc_spuf_3173349","tier":"B","category":"RECOVERY_HIJACK","title":"account got hijacked need help","summary":"A user is expressing distress and asking for help after their account was hijacked and rare items like unusual hats and Max's Severed Head were sold, while they wait for a response to their support ticket.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3173349.html","source_host":"web.archive.org","source_status":"public_url","source_group":"22a8da90185c57039c57","publication_date":"2013-08-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1e307672e","original_id":"arc_spuf_3173130","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"stolen account","summary":"A user complains on a forum that they submitted a support ticket one week ago regarding a stolen account and have received no reply. They express frustration over Steam's security and customer service.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3173130.html","source_host":"web.archive.org","source_status":"public_url","source_group":"602a0a170551f8836c50","publication_date":"2013-08-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7a83176e3","original_id":"arc_spuf_3167971","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"12 days now since I sent a support ticket","summary":"A user complains on a public forum that their Steam Support ticket regarding a trade scam has been open and unanswered for 12 days, expressing frustration with the slow response time and lack of communication.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3167971.html","source_host":"web.archive.org","source_status":"public_url","source_group":"5cb83eb9a8be9f7f3269","publication_date":"2013-08-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14a911c867","original_id":"arc_spuf_3165314","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Over 7 days and no response from support regarding stolen TF2 items","summary":"A user describes falling for a phishing scam that resulted in the theft of TF2 items including 4 unusuals, and complains that Steam Support has not responded to their ticket for over 7 days (and later 3 weeks).","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3165314.html","source_host":"web.archive.org","source_status":"public_url","source_group":"85062c096d5ddbdeca5a","publication_date":"2013-08-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0db8489b39","original_id":"arc_spuf_3165262","tier":"B","category":"TRADE_REVERSAL","title":"I had a Scam","summary":"The user describes being scammed in a Dota 2 trade where an item's visual effect was faked using a description tag. They state they submitted a ticket to Steam Support with screenshots and trade history, asking if there is a solution.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3165262.html","source_host":"web.archive.org","source_status":"public_url","source_group":"9eb337ad9b99bf2b454c","publication_date":"2013-08-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-56cfd8f2b9","original_id":"arc_spuf_3146579","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account Hijacked, and no response for support?","summary":"A user named Jorge posted on the Steam forums complaining that his account was hijacked five days ago, he submitted three support tickets and tweeted at them, but has received no response from Steam Support despite having proof of ownership.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3146579.html","source_host":"web.archive.org","source_status":"public_url","source_group":"5ba28190b27f9fc14cb0","publication_date":"2013-07-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24388fd1ff","original_id":"arc_spuf_3142048","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support doesn't work?","summary":"A user complains on the forum that their account was hacked and they have received no reply from Steam Support after submitting three tickets over two days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3142048.html","source_host":"web.archive.org","source_status":"public_url","source_group":"49468d1e7c222bb32d6b","publication_date":"2013-06-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-219b05c184","original_id":"arc_spuf_3137228","tier":"B","category":"BAN_NO_REASON","title":"anything wrong with my hijacked account ?","summary":"The user's account was locked after they traveled and traded TF2 metal. Steam Support later replied stating the account had activity related to hijacking or scamming and refused to reactivate it.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3137228.html","source_host":"web.archive.org","source_status":"public_url","source_group":"1c954a20623e1d1ce9da","publication_date":"2013-06-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a44a752369","original_id":"arc_spuf_3129980","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My Steam got hacked,support won't answer.","summary":"A user reports that their Steam account was hacked, resulting in the theft of around 25 TF2 keys and an Unusual hat, and complains that Steam Support has not replied for 10 days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3129980.html","source_host":"web.archive.org","source_status":"public_url","source_group":"6dffe54c13f1d60c4779","publication_date":"2013-05-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b134da7a28","original_id":"arc_spuf_3127436","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"someone stolen my steam account and email","summary":"The user's Steam account and email were compromised after an attacker allegedly obtained email information and brute-forced access, changing the connected email. The user contacted Steam Support but has not received a response yet.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3127436.html","source_host":"web.archive.org","source_status":"public_url","source_group":"017ebe6359aecd156c6f","publication_date":"2013-05-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a94fc2f971","original_id":"arc_spuf_3127310","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My SteamID Just got Hacked and lots of items traded already","summary":"A user reports being a victim of a phishing site resulting in the theft of over 100 Dota 2 keys and other items, and complains that Steam Support has not replied to their ticket after 3 days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3127310.html","source_host":"web.archive.org","source_status":"public_url","source_group":"8edbc047d525cd2e6f03","publication_date":"2013-05-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-60c0633ede","original_id":"arc_spuf_3115600","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked Account, No Response From Valve","summary":"The user fell for a phishing scam (Steamcomuunity.com) and had their account hijacked after entering their credentials and verification code. The scammer changed the password and contact email, and the user is currently waiting for a response from Steam Support to recover their account.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3115600.html","source_host":"web.archive.org","source_status":"public_url","source_group":"821f702a5b5d53fa72b0","publication_date":"2013-04-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d78bc5e613","original_id":"arc_spuf_3085381","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support not Responding to ticket until now","summary":"A user is complaining on a forum that their Steam account received a false alert and suspension, and that Steam Support has not responded to their ticket for four days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3085381.html","source_host":"web.archive.org","source_status":"public_url","source_group":"7b23da260160bc3354f8","publication_date":"2013-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ba0343ae05","original_id":"arc_spuf_3076960","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked Account","summary":"The user is asking for advice because their Steam account was hijacked and all details were changed, while they wait for a response from Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3076960.html","source_host":"web.archive.org","source_status":"public_url","source_group":"7d3f5f638260add52391","publication_date":"2013-02-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b315404be7","original_id":"arc_spuf_3061932","tier":"B","category":"RECOVERY_HIJACK","title":"My steam account got hijacked","summary":"A user reports that their Steam account with over 770 games was hijacked after they likely clicked a malicious link on a game hub, and the hijacker changed the associated email address. The user has contacted Steam Support and is currently waiting for a response while expressing concern over credit card details linked to the account.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3061932.html","source_host":"web.archive.org","source_status":"public_url","source_group":"6735a9a2a2964cb7fd7d","publication_date":"2013-01-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e08852f4e","original_id":"arc_spuf_3056617","tier":"B","category":"RECOVERY_HIJACK","title":"Account got hacked, Items stolen.","summary":"A user describes getting hacked and having their items stolen, and states that after 4 days Steam Support replied by changing their account credentials rather than restoring the stolen items. The user shares ticket number 3141-WYPS-1989 and a list of traded items.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3056617.html","source_host":"web.archive.org","source_status":"public_url","source_group":"469098e4e65a4d3d7311","publication_date":"2013-01-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4af348bf92","original_id":"arc_spuf_3055611","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Valve don't help me with my ticket","summary":"A user complains that Steam Support has not responded to their ticket regarding a hijacked account for about 3 days, despite providing a CD-key and ticket number.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3055611.html","source_host":"web.archive.org","source_status":"public_url","source_group":"0b987b8c06b56a608e23","publication_date":"2013-01-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7b2a958ef9","original_id":"arc_spuf_3031531","tier":"B","category":"HACK_THEFT","title":"HELP PLESE My account got hijacked and Vac banned :(","summary":"A user's Steam account was hijacked while they were on holiday, the email and password were changed, and the account received a VAC ban. The user has opened a support ticket and is asking for advice on what to do.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3031531.html","source_host":"web.archive.org","source_status":"public_url","source_group":"e0f3e4e49c9bbea36160","publication_date":"2012-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9cecfac854","original_id":"arc_spuf_3028256","tier":"B","category":"RECOVERY_HIJACK","title":"My account got hijacked please help!","summary":"A user is asking for help after their Steam account was hijacked, their contact email and username were changed while they were asleep, and recovery attempts failed. They included an automated email quote from Steam confirming the email change.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3028256.html","source_host":"web.archive.org","source_status":"public_url","source_group":"199bdcf606d7ab841d7b","publication_date":"2012-12-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c99af09dad","original_id":"arc_spuf_3028127","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam account got hacked, Support is slow","summary":"A user complains that Steam Support is taking too long to respond to their hacked account ticket (Ticket #6902-JCBM-9389), which contains over $2600 worth of games. The user contrasts this with how quickly World of Warcraft support handled a similar issue in the past.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3028127.html","source_host":"web.archive.org","source_status":"public_url","source_group":"28233e23705f8d7ddab2","publication_date":"2012-12-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f09d711fe","original_id":"arc_spuf_3006628","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Account Hijacked","summary":"A user is describing their account hijacking incident, detailing how their email and profile were changed, and asking how long Steam Support takes to resolve recovery tickets.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3006628.html","source_host":"web.archive.org","source_status":"public_url","source_group":"807a1d1cd8e815d26872","publication_date":"2012-11-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f31f477b6","original_id":"arc_spuf_3004801","tier":"B","category":"HACK_THEFT","title":"Steam Hacked","summary":"The user's Steam account and email were hacked, and the attacker changed the account details. The user recovered their email but has not received a response from Steam Support regarding the account recovery.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3004801.html","source_host":"web.archive.org","source_status":"public_url","source_group":"a1ef6d1c4f1e29b10fb1","publication_date":"2012-11-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ad1958ee5","original_id":"arc_spuf_2968187","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My Steam Support Ticket Hasn't Been Answered For A Week.","summary":"The user is complaining that their Steam Support ticket submitted on the 7th has received no reply after a week.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2968187.html","source_host":"web.archive.org","source_status":"public_url","source_group":"33071e6b29734b46b46e","publication_date":"2012-10-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b044f0e2f3","original_id":"arc_spuf_2956685","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked Account with credit card info","summary":"A user describes having their Steam account hijacked and waiting for a response from Steam Support after submitting proof of ownership via a retail game serial key.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2956685.html","source_host":"web.archive.org","source_status":"public_url","source_group":"218a25a6da4b4862b49c","publication_date":"2012-10-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3cd17de6e","original_id":"arc_spuf_2932817","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked AccountSSSS","summary":"A user complains that their account was hijacked and that Steam Support keeps closing their support tickets after 2.5 days. They suspect something is wrong with support and ask for advice on what to do.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2932817.html","source_host":"web.archive.org","source_status":"public_url","source_group":"f228570e3ad1c4039567","publication_date":"2012-09-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a142ad33b","original_id":"arc_spuf_2922179","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Staff ignorence","summary":"A user named Alex reports that their account was stolen on August 30, 2012, and complains that Steam Support has ignored their ticket for nearly a week.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2922179.html","source_host":"web.archive.org","source_status":"public_url","source_group":"879ba48a270b6eeb0084","publication_date":"2012-09-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c3bad89d0","original_id":"arc_spuf_2921463","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"hacked account no responce in over a week HELP!","summary":"A user complains that their account was hacked while they were on vacation and they have not received a response from Steam Support on their ticket for over a week.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2921463.html","source_host":"web.archive.org","source_status":"public_url","source_group":"185c80a2082b31cad66b","publication_date":"2012-09-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e83bd73c33","original_id":"arc_spuf_2911841","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Stolen Account","summary":"A user describes having their account hijacked on Sunday evening, losing access, contacts, groups, and inventory items while receiving no response to multiple support tickets sent to Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2911841.html","source_host":"web.archive.org","source_status":"public_url","source_group":"62f8dba52abf96847711","publication_date":"2012-08-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c81b27e7a7","original_id":"arc_spuf_2911476","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hacked. 4 days later nothing from steam support","summary":"A user complains on a forum that their account was hacked and Steam Support has not responded to their ticket or email for four days, while asking whether their stolen Dota 2 items will be returned.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2911476.html","source_host":"web.archive.org","source_status":"public_url","source_group":"2c8c94700b29deea3d3a","publication_date":"2012-08-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e54d4c6e1e","original_id":"arc_spuf_2896404","tier":"B","category":"RESTORE_REFUSED","title":"Email + Steam accounts comrromised, everything stolen","summary":"The user lost access to their email from an unsecured computer, leading to the compromise of their Steam account and the theft of over $700 worth of items. They state that Steam Support refused to help them and gave vague responses. This is a personal user account of the incident rather than a direct Steam Support communication.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2896404.html","source_host":"web.archive.org","source_status":"public_url","source_group":"95433ab4d035534c3840","publication_date":"2012-08-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-94e5a2de8e","original_id":"arc_spuf_2870309","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"How long till steam support returns hijacked items (TF2)","summary":"A user named Izack describes having their account hijacked and items stolen via a phishing scam last Monday, and complains that Steam Support has not yet answered their support ticket after several days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2870309.html","source_host":"web.archive.org","source_status":"public_url","source_group":"c1e95a36ac3711630c44","publication_date":"2012-08-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c0835e11b","original_id":"arc_spuf_2832963","tier":"B","category":"BAN_NO_REASON","title":"trade ban","summary":"A user complains about receiving a trade ban for fraudulent activity without a clear reason and expresses frustration over waiting fifty hours for a Steam Support response while missing out on sales and trading.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2832963.html","source_host":"web.archive.org","source_status":"public_url","source_group":"c5e47d74112e6da952c2","publication_date":"2012-07-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3425835610","original_id":"arc_spuf_2812488","tier":"B","category":"RECOVERY_HIJACK","title":"account hijacked","summary":"A user describes that their Steam account and email were hijacked and asks if Steam Support will reply and restore the account. No Steam Support response is present.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2812488.html","source_host":"web.archive.org","source_status":"public_url","source_group":"dd4e211fdb55dbed8174","publication_date":"2012-07-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5e5d20f88a","original_id":"arc_spuf_2759594","tier":"B","category":"RECOVERY_HIJACK","title":"Account Stolen, Steam Support Nightmare","summary":"A user recounts their Steam account being stolen and their items temporarily restored, only for support to fail to reset account credentials, leading to another theft attempt and support deleting their ticket and account.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2759594.html","source_host":"web.archive.org","source_status":"public_url","source_group":"2dcfc3293d32a07ce7a0","publication_date":"2012-06-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42212ffaa2","original_id":"arc_spuf_2670433","tier":"B","category":"RECOVERY_HIJACK","title":"Steam hijacked.","summary":"A user named LancerG2 describes having their Steam account hijacked, their email changed, and facing issues where support tickets only prompt password resets for a non-existent account.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2670433.html","source_host":"web.archive.org","source_status":"public_url","source_group":"3dac62c72512e412cad5","publication_date":"2012-04-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2cbab897d3","original_id":"arc_spuf_2669744","tier":"B","category":"RESTORE_REFUSED","title":"Hacked/ Hijacked account","summary":"A Steam user describes having their account hijacked and Team Fortress 2 items stolen despite using Steam Guard. They state that Steam Support refused to acknowledge the compromise, claiming the user accepted the trades twice.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2669744.html","source_host":"web.archive.org","source_status":"public_url","source_group":"1dc2499a759d4c134b37","publication_date":"2012-04-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9ad2fa2d5b","original_id":"arc_spuf_2665983","tier":"B","category":"BAN_NO_REASON","title":"Steam Trade Banned for no reason","summary":"A user describes receiving a trade ban and an alert for fraudulent activity on their Steam account, and complains that Steam Support refused to give them an opportunity to prove their innocence.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2665983.html","source_host":"web.archive.org","source_status":"public_url","source_group":"34775f1d8adb12ef0507","publication_date":"2012-04-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70c2d4f943","original_id":"arc_spuf_2643470","tier":"B","category":"RECOVERY_HIJACK","title":"Account Hijacked.. Hacker was dumb to add his legit account on mine when he hacked it","summary":"A user describes having their Steam account hijacked after receiving an email notification that their details were changed, noting that the hacker added their own profile to the friends list. The user submitted a support ticket (2243-WOKM-7242) with proof of purchase and hopes for a quick recovery.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2643470.html","source_host":"web.archive.org","source_status":"public_url","source_group":"79fef1d8c0be31230599","publication_date":"2012-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c765fb193d","original_id":"arc_spuf_2643308","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account hacked","summary":"A user is asking for advice after their account was hacked and they submitted a ticket on 2012.04.05 (ticket number 8949-IDKB-5251) which has received no response after 5 days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2643308.html","source_host":"web.archive.org","source_status":"public_url","source_group":"194bac4521521eed954b","publication_date":"2012-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0e167a8195","original_id":"arc_spuf_2609577","tier":"B","category":"HACK_THEFT","title":"I got hacked","summary":"A user reports that their Steam account was hijacked yesterday due to a Trojan malware infection and states they have submitted a ticket to Valve. They provide a support reference number and a link to a screenshot of the alleged hijacker.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2609577.html","source_host":"web.archive.org","source_status":"public_url","source_group":"bd3d1c0829093ca02181","publication_date":"2012-03-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67685c7a30","original_id":"arc_spuf_2607303","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked account","summary":"A user describes discovering that their Steam account was hijacked after their email was changed without authorization, and complains about the lack of live support from Valve.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2607303.html","source_host":"web.archive.org","source_status":"public_url","source_group":"0c40c631b666bc230a9c","publication_date":"2012-03-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3090d8259","original_id":"arc_spuf_2486681","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"hijacked account","summary":"A user's Steam account was hijacked and they have received no response to their support ticket after two days, while expressing fear that the hacker might spend their money. This is a user-submitted forum post seeking advice.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2486681.html","source_host":"web.archive.org","source_status":"public_url","source_group":"e6edcbd37dad30523de1","publication_date":"2012-01-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47a4964b47","original_id":"arc_spuf_2479820","tier":"B","category":"RECOVERY_HIJACK","title":"My Hijacked Account is now suspended (Steam guard was always enabled..)","summary":"A user describes having their account hijacked on January 4th, recovering it with support help, and then having it suspended while losing TF2 items. The user complains that Steam Support is sending copy-paste messages and denying that an email was sent on the day of the hijacking.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2479820.html","source_host":"web.archive.org","source_status":"public_url","source_group":"4059ddb36b5a3abd7bc6","publication_date":"2012-01-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36dfeec316","original_id":"arc_spuf_2479036","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hacked account","summary":"A user complains that their account was hacked, stolen, and sold, and that Steam Support refuses to acknowledge their submitted tickets. They express frustration with Steam's lack of action and response regarding account recovery.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2479036.html","source_host":"web.archive.org","source_status":"public_url","source_group":"e18f7aa9f58009e5de7e","publication_date":"2012-01-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d91ead135","original_id":"arc_spuf_2478943","tier":"B","category":"RECOVERY_HIJACK","title":"Reclaim a hacked account","summary":"A user describes their account and email being hijacked, and asks for advice because Steam Support asked them to verify account ownership despite submitting a game key photo.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2478943.html","source_host":"web.archive.org","source_status":"public_url","source_group":"de2d94020e8073fdc4d8","publication_date":"2012-01-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f63eadfee","original_id":"arc_spuf_2464199","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"hijacked account (Merged Threads)","summary":"A user describes having their Steam account hijacked and expresses frustration that Steam Support has not responded to their support tickets after nearly two days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2464199.html","source_host":"web.archive.org","source_status":"public_url","source_group":"8ff66d6c51352f97c564","publication_date":"2012-01-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-13164403ab","original_id":"arc_spuf_2455669","tier":"B","category":"RECOVERY_HIJACK","title":"Stolen account","summary":"A user is asking for help after their Steam account was stolen, the email address was changed, and Steam Support has not responded to their ticket for three days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2455669.html","source_host":"web.archive.org","source_status":"public_url","source_group":"c020c6ff939ded2fb5ec","publication_date":"2012-01-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ab824f93e","original_id":"arc_spuf_2451362","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No reply from Steam support for 4 days","summary":"A user complains that their account, which has around $600 spent on it, has had no response from Steam Support for 4 days after an unexpected issue. The user is anxious and waiting for a reply.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2451362.html","source_host":"web.archive.org","source_status":"public_url","source_group":"607067bba5c76f2da764","publication_date":"2012-01-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a17053e97","original_id":"arc_spuf_2310199","tier":"B","category":"RECOVERY_HIJACK","title":"Account Hijacked","summary":"A user is reporting that their Steam account was hijacked, they cannot log in, and they are not receiving password reset emails from Steam Guard or Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2310199.html","source_host":"web.archive.org","source_status":"public_url","source_group":"9c828b5a0a3757393a38","publication_date":"2011-12-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7669dde9f","original_id":"arc_spuf_2136402","tier":"B","category":"HACK_THEFT","title":"I'VE BEEN HACKED, HELP!","summary":"A user posted on the Steam forums after their account was accessed by an unauthorized person who stole several valuable Team Fortress 2 items, including Unusual hats and Earbuds, despite receiving Steam Guard login code emails all week. The user secured their account afterwards and is asking the community for help and advice on how to recover their stolen items.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2136402.html","source_host":"web.archive.org","source_status":"public_url","source_group":"e106219f2796d170dba7","publication_date":"2011-09-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5f76a5e8b","original_id":"arc_spuf_2100533","tier":"B","category":"RECOVERY_HIJACK","title":"Account stolen, Steam disabled it forever without giving me anything?!?!?!?!","summary":"The user's account was stolen via malware, and after contacting Steam Support with ownership proof, support permanently disabled the account instead of restoring it and blamed the user. The user lost access to over 200 euros worth of games.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2100533.html","source_host":"web.archive.org","source_status":"public_url","source_group":"8f680e32738bfeac9858","publication_date":"2011-09-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e52910d75","original_id":"arc_spuf_2044967","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No response from support","summary":"A user complains that Steam Support has not responded to their ticket about a locked account and a resolved payment issue for eight days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2044967.html","source_host":"web.archive.org","source_status":"public_url","source_group":"1e2a37758586c36056e3","publication_date":"2011-08-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a570d53bf","original_id":"arc_spuf_1994665","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No reply from Steam support for 4 days","summary":"A user complains that they have received no response from Steam Support for 4 days regarding their ticket, comparing it unfavorably to EA's live chat support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1994665.html","source_host":"web.archive.org","source_status":"public_url","source_group":"417ce047c40dc35baac2","publication_date":"2011-07-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f91762a566","original_id":"arc_spuf_1979256","tier":"B","category":"RECOVERY_HIJACK","title":"Cannot Login/Hacked?","summary":"A user describes losing access to their Steam account and experiencing recurring password invalidation, despite having a strong password and receiving password reset emails. They mention submitting support tickets and being asked to provide a photo of a physical CD key with a handwritten signature, which they cannot do because their games were purchased digitally.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1979256.html","source_host":"web.archive.org","source_status":"public_url","source_group":"41e75c64d3563c411f9b","publication_date":"2011-07-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95c00f5fb8","original_id":"arc_spuf_1903555","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Stolen account.","summary":"A user describes waiting three days for Steam Support to respond after submitting a hacked account ticket with a CD key photo.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1903555.html","source_host":"web.archive.org","source_status":"public_url","source_group":"e462cd944aea30fb3de2","publication_date":"2011-05-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1f91b5ab37","original_id":"arc_spuf_1831302","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked Account or stolen","summary":"A user named Ghostx21 reports that their Steam account was hijacked after unauthorized changes were made to their secret question and password. They received automated Steam notification emails about the changes but could no longer access their account or play their registered games. The user created a secondary account and shared their experience of account loss.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1831302.html","source_host":"web.archive.org","source_status":"public_url","source_group":"d3c566f61d9e38d3e83f","publication_date":"2011-04-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bf540176c","original_id":"arc_spuf_1830309","tier":"B","category":"HACK_THEFT","title":"I need a Valve employee's help. Support won't help.","summary":"A user's Steam account was hacked and their Team Fortress 2 items, including Earbuds and Bill's Hat, were stolen. The user is asking for help from a Valve employee because they claim Steam Support is not helping them.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1830309.html","source_host":"web.archive.org","source_status":"public_url","source_group":"559b52e403a8f73a93d1","publication_date":"2011-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e769510272","original_id":"arc_spuf_1740183","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Hijacked","summary":"A user whose Steam account was hijacked is asking the community for advice on how to correctly fill out their support ticket, what to use as a CD key, and whether their actions will delay the response from Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1740183.html","source_host":"web.archive.org","source_status":"public_url","source_group":"09108b4b74d5f4aada94","publication_date":"2011-01-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2033541db","original_id":"arc_spuf_1673786","tier":"B","category":"RECOVERY_HIJACK","title":"Yet again another stolen account","summary":"A user describes their ongoing struggle with Steam Support to recover a hijacked 5-digit account after malware infection. Steam Support rejected their submitted CD key photos and requested further proof of ownership while the account received a VAC ban.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1673786.html","source_host":"web.archive.org","source_status":"public_url","source_group":"489666d34be0b3dd607e","publication_date":"2010-12-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-411e7db685","original_id":"arc_spuf_1660280","tier":"B","category":"RECOVERY_HIJACK","title":"My Account got hacked PLEASE HELP","summary":"A user is asking for help on a forum after their Steam account was hacked, the email was changed, and they are waiting for a response on their support ticket.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1660280.html","source_host":"web.archive.org","source_status":"public_url","source_group":"211fe713f4a59fcf9b83","publication_date":"2010-12-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e64aeb09c8","original_id":"arc_spuf_1437584","tier":"B","category":"RECOVERY_HIJACK","title":"Account stolen. Support wont help !","summary":"A user is complaining on a forum that Steam Support refuses to recover their friend's old 2004 account because they lack recent payment information, despite having physical CD keys for Half-Life 2 and The Orange Box. Support has reportedly stopped answering and keeps closing their tickets without resolution.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1437584.html","source_host":"web.archive.org","source_status":"public_url","source_group":"cb508e8d8f3d023a33fa","publication_date":"2010-09-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2525ba5b8","original_id":"arc_spuf_1390068","tier":"B","category":"HACK_THEFT","title":"Steam account hacked? no i did not tell any one my pass.","summary":"A user reports that their Steam account was hacked after receiving a notification that someone logged in from another computer. The user lost access, was unable to change their password, and pleaded with Valve for help to recover their account containing over 30 games.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1390068.html","source_host":"web.archive.org","source_status":"public_url","source_group":"9ca8c564f4fcf50881f2","publication_date":"2010-08-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-effab2a71c","original_id":"arc_spuf_1379699","tier":"B","category":"RECOVERY_HIJACK","title":"someone hijacked my account","summary":"The user lost their account after clicking a phishing link sent by a clan member and logging in. They submitted a support ticket with a Fallout 3 CD key as proof of ownership and are asking when they will get their account back.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1379699.html","source_host":"web.archive.org","source_status":"public_url","source_group":"99e3fded94894a554eff","publication_date":"2010-07-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d672406b48","original_id":"arc_spuf_1297454","tier":"B","category":"RECOVERY_HIJACK","title":"steam account hijacked.","summary":"A user's Steam account worth approximately £300 in games was hijacked, with the password, email, and security details changed. The user is struggling to contact Steam Support because confirmation emails are not arriving.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1297454.html","source_host":"web.archive.org","source_status":"public_url","source_group":"d2b8029c5a2607192aa6","publication_date":"2010-06-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a108055baa","original_id":"arc_spuf_1183731","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hijacked acct/steam response time","summary":"A user complains on a public forum that they have been waiting a week for a response from Steam Support regarding a hijacked account and only received an automated email so far.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1183731.html","source_host":"web.archive.org","source_status":"public_url","source_group":"7eb8d46dabc6a947704a","publication_date":"2010-03-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2dafd960cd","original_id":"arc_spuf_1108003","tier":"B","category":"RECOVERY_HIJACK","title":"1º Hijacked and now Disabled?","summary":"The user describes recovering their hijacked account through Steam Support, only to find the account subsequently disabled when trying to log in.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1108003.html","source_host":"web.archive.org","source_status":"public_url","source_group":"81f3db43608fd07fe183","publication_date":"2010-01-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8eb35d81b1","original_id":"arc_spuf_972523","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked Account","summary":"A user describes having their Steam account hijacked after clicking a phishing link sent by a friend. They submitted a support ticket providing extensive proof of ownership such as credit card details, CD keys, and personal information, and are asking if it is enough to recover their account.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-972523.html","source_host":"web.archive.org","source_status":"public_url","source_group":"d461690ec500fd08c1c3","publication_date":"2009-09-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4277bcaa13","original_id":"mkt_0018","tier":"B","category":"HACK_THEFT","title":"ROYAL CSGO","summary":"A user describes having their Steam account hacked and items stolen after logging into a fake tournament website via a compromised friend's link. They have submitted a ticket to Steam Support and are waiting for a response while warning others about the scam.","quote":"","source_url":"https://www.teamfortress.tv/26967/royal-csgo","source_host":"www.teamfortress.tv","source_status":"public_url","source_group":"7549d27e4e8f37eabb2b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-698f06c84f","original_id":"mkt_0027","tier":"B","category":"HACK_THEFT","title":"This user is trying to sell a stole item on the classifieds - General Website Discussions - backpack.tf forums","summary":"A user posted a warning to their friends list stating that their account was hacked, possibly through TeamViewer troubleshooting or other means, and asked how long Steam Support typically takes to respond.","quote":"","source_url":"https://forums.backpack.tf/topic/7017-this-user-is-trying-to-sell-a-stole-item-on-the-classifieds/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"e1a329e6ddb17e98b8a2","publication_date":"2014-02-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9544033f4","original_id":"mkt_0056","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Valve received 'hundreds of thousands' of hacked-account support requests","summary":"A user on a forum reports that their friend's account was hijacked, resulting in the loss of 4 keys and 6 refined metals. The friend has been waiting two weeks for a response from Steam Support without hearing back.","quote":"","source_url":"https://iapps.courts.state.ny.us/nyscef/ViewDocument?docIndex=450952/2026","source_host":"iapps.courts.state.ny.us","source_status":"public_url","source_group":"e6242bccfa595435321b","publication_date":"2026-02-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-88d78f09ed","original_id":"sitejabber-nonamen-support-noluck","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Noname N. (Cyprus, Mar 12 2016) - Scam artists stay away","summary":"Reviewer briefly says he tried to get a resolution out of Steam support and had no luck, warning others to stay away.","quote":"","source_url":"https://www.sitejabber.com/reviews/steampowered.com?page=4","source_host":"www.sitejabber.com","source_status":"public_url","source_group":"76e9f91e5c17a9f9e111","publication_date":"","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c909eaebde","original_id":"ppc_d9fqd0d","tier":"B","category":"RECOVERY_HIJACK","title":"May I get actual help from Steam?\nMy account is locked with $500+ worth skins alone and is 2 years old. I have proof it","summary":"A user complains that Steam Support refuses to restore their locked account containing over $500 in skins. The user lacks access to the original email and CD key due to personal circumstances, and Steam Support has rejected their recovery attempts.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/5ac44m/_/d9fqd0d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc274c3ca031f8a478c9","publication_date":"2016-10-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8443d178ee","original_id":"ppc_cft40wq","tier":"B","category":"RESTORE_REFUSED","title":"The guide to recovering hijacked items IS NOT TRUE!!!!! I had scammed 1 and i recover the account but they wont give me","summary":"A user complains that Steam Support refused to return their $300 stolen items despite providing all requested information, and that the hijacker's account remains unbanned a year later. The user quotes a support response stating they are unable to assist further.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1yw25k/_/cft40wq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"899ccbb426813aff101f","publication_date":"2014-03-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5aff78afcf","original_id":"pp_1nky7w3","tier":"B","category":"BAN_NO_REASON","title":"cs go 2","summary":"A user describes getting banned while traveling in Iran and claims Steam Support refused to help recover the account even after returning to the UAE and providing documents, despite an inventory worth $20,000.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1nky7w3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8c2545f8ca9615941567","publication_date":"2025-09-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5d9bb84b1a","original_id":"pp_1spvyzl","tier":"B","category":"RECOVERY_HIJACK","title":"Trying to revive my old Steam account with ~$1600 in cases… wish me luck 💀","summary":"A user describes their multi-year struggle to recover an old Steam account containing CS:GO cases valued around $1600. They state that Steam Support repeatedly denies their recovery requests due to lacking an original CD key, despite providing extensive personal information and proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1spvyzl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c0aae9b167cf724b37d1","publication_date":"2026-04-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-75af61a5ef","original_id":"ppc_ox2s324","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Great question. The attacker didn't steal the items via trade - they deliberately DESTROYED them. They opened rare vinta","summary":"The user describes how an attacker maliciously vandalized their inventory by opening rare capsules and applying expensive stickers to cheap weapons, and complains that Steam Support closed their tickets four times with copy-pasted responses.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1uudeht/_/ox2s324/","source_host":"www.reddit.com","source_status":"public_url","source_group":"efa5beabb7cc3a512f87","publication_date":"2026-07-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a07c405c58","original_id":"pp_1sr15vy","tier":"B","category":"RECOVERY_HIJACK","title":"THIS IS SERIOUS","summary":"A user was targeted by individuals claiming they were reported in CS2, leading to a fraudulent situation where someone posing as a Steam support agent on Discord demanded a $300 transaction to secure the account. The user refused the high amount and subsequently received a VAC ban, prompting them to contact actual Steam support for help.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1sr15vy/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c5dde89901b9d40af94","publication_date":"2026-04-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98351b388b","original_id":"pp_399qkl","tier":"B","category":"RESTORE_REFUSED","title":"Valve not replacing items lost in glitch","summary":"The user lost a CS:GO Gut Knife Crimson Web worth around $100 due to an alleged trade glitch and scam. Steam Support refused to replace the item, stating that the trade required multiple confirmations and blaming the user.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/399qkl/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a81457ecbeaedb173afb","publication_date":"2015-06-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0dba11fe4c","original_id":"pp_2ohvik","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Disappointed in Valve's customer service","summary":"A user describes losing a $100 CS:GO knife skin to malware after running an executable. They submitted a support ticket requesting trade reversals or an update, but received no response from Steam Support for three weeks.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2ohvik/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e511c27872154ff7814","publication_date":"2014-12-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5059419e4","original_id":"pp_7ms8qx","tier":"B","category":"RESTORE_REFUSED","title":"Steam Customer Service. Can't Beat It.","summary":"The user lost their phone at an airport, and upon returning home found their Steam account hijacked and approximately $800 worth of inventory stolen. They report being unable to find a direct contact method for Steam Support and encountered the standard policy stating that lost items will not be restored.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/7ms8qx/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e03308cb046f37240428","publication_date":"2017-12-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-70894d9901","original_id":"pp_2bz1xg","tier":"B","category":"RESTORE_REFUSED","title":"Steam Support the Most Broken Customer Online Gaming Support.","summary":"A user vents on Reddit about Steam's report system and their terrible experience with Steam Support after getting scammed out of a knife, linking their unanswered or unhelpful ticket 3885-WJZB-4109.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2bz1xg/","source_host":"www.reddit.com","source_status":"public_url","source_group":"91fd484f7b032afbed67","publication_date":"2014-07-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5c04b7f81","original_id":"pp_1qqheod","tier":"B","category":"HACK_THEFT","title":"[INDIA]I got scammed by a person claiming to be Steam Support official","summary":"The user was targeted by a scammer impersonating Steam Support via Discord, resulting in an account takeover and financial losses totaling nearly $6000 through coerced Steam gift card purchases on Amazon. The user experienced severe distress, reported the fraud to their banks, Amazon, and cyber police, and is currently awaiting a final investigation verdict.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1qqheod/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09b2bdbd390e3118e622","publication_date":"2026-01-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8a1b9a2b1","original_id":"pp_3n25b6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I locked my Steam account and I can't play TF2","summary":"The user is complaining that they locked their Steam account after a suspected hack 3 days ago, but Steam Support has not responded to their ticket yet, preventing them from playing Team Fortress 2.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/3n25b6/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a16e2e33b839861d934c","publication_date":"2015-10-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b35e53b60f","original_id":"pp_2e13bq","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account was Hijacked Last Week, No Response from Steam Support","summary":"A user describes having their account hijacked and submitting a support ticket with extensive proof of ownership, but has not received a response from Steam Support after nearly a week.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/2e13bq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b5e4d03b188a78a4a3a8","publication_date":"2014-08-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-497188644a","original_id":"pp_1rc282k","tier":"B","category":"RECOVERY_HIJACK","title":"I’ve lost my 10+ year old Steam account to a hijacker, and support says I’m not the original owner — even though I have proof","summary":"A user's 10-year-old Steam account was hijacked after falling for a phishing link, and Steam Support refused their ownership proofs, claiming the account was purchased.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1rc282k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bc4b47e9f4223008c704","publication_date":"2026-02-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ccac05bd50","original_id":"pp_1pyl4q8","tier":"B","category":"RECOVERY_HIJACK","title":"I lost my steam account","summary":"A user describes losing access to their 10-year-old Steam account after admitting to support that the account was originally given to them by a friend in 2015 or 2016. The account was locked following a payment refund issue and subsequent support interaction, resulting in the user being signed out and unable to log in.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1pyl4q8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0fd4edea765d79fcd2d0","publication_date":"2025-12-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77a4c3ef99","original_id":"pp_1om9r5l","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support has gotten so much worse lately!","summary":"A user complains about Steam Support's strict account recovery requirements after losing access to their authenticator app, specifically highlighting unreasonable requests for old physical gift card photos and historical emails that are unavailable in their region.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1om9r5l/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ae038b75605ad950650","publication_date":"2025-11-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5f6b2d0607","original_id":"pp_1vntnox","tier":"B","category":"RECOVERY_HIJACK","title":"Can anyone help with this?","summary":"A user describes being unable to recover their Steam account after their laptop died because Steam Support repeatedly requested account ownership verification details they no longer possess, such as the old phone number and a CD key.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vntnox/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e560243ec732ac3bf664","publication_date":"2026-08-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9664874652","original_id":"pp_1s70y7w","tier":"B","category":"RECOVERY_HIJACK","title":"proof of ownership problem","summary":"A user is asking for help on a forum because their account was locked and Steam Support is refusing to unlock it, rejecting their transaction screenshots and demanding a CD key that the user doesn't remember using.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1s70y7w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c5144b33d15032d5309","publication_date":"2026-03-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-34604eb7dc","original_id":"pp_1r4npmb","tier":"B","category":"RECOVERY_HIJACK","title":"5-year-old account locked for \"Hijacking\" out of nowhere. I have all ownership proofs but Support is stone-walling me.","summary":"A user complains that their 5-year-old Steam account was locked for 'Account Hijacking' and that Steam Support is stonewalling their ownership proofs with automated template responses.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1r4npmb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"11d40a2093f58e6ebcf8","publication_date":"2026-02-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38ee1ce215","original_id":"pp_1r1so6b","tier":"B","category":"BAN_NO_REASON","title":"My account is locked for \"hijacking\" because I tried to return an item from a split trade. I'm devastated.","summary":"A user describes getting their account locked for hijacking after attempting to return a skin obtained through a glitched split trade. The user claims they contacted Steam Support first, followed an agent's advice to ignore the other party, but was subsequently banned by a second support agent.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1r1so6b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ca14f700f6767f4e5542","publication_date":"2026-02-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3760f2fa5c","original_id":"pp_24lfhk","tier":"B","category":"BAN_NO_REASON","title":"Why is steamsupport doing this?","summary":"A user describes how their account was permanently restricted for credit card fraud after someone briefly accessed their PC at a LAN cafe, and Steam Support refused to assist further.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/24lfhk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4e8bca1eee3a6836b0a8","publication_date":"2014-05-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3b4c23dfea","original_id":"pp_1r6cki","tier":"B","category":"BAN_NO_REASON","title":"Steam supporter is being rude and doesnt want to do his job, supporting.","summary":"A user complains on a public forum that Steam Support was rude, requested ownership proof like CD keys and PayPal receipts, and then permanently disabled their account with over 200 games and 1,000 EUR spent due to a terms violation.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1r6cki/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c7c08ee366f4dda9b98e","publication_date":"2013-11-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c0bcf9c8a","original_id":"pp_1r5rlf","tier":"B","category":"BAN_NO_REASON","title":"Steam Support doesnt want to do anything and is being rude, what can i do?","summary":"A user recounts how their Steam account with over 200 games and an investment of over 1,000 EUR was banned after support claimed a violation of the Subscriber Agreement, despite the user providing proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1r5rlf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6c5c2be0d2680efb66ca","publication_date":"2013-11-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1863bd2f8d","original_id":"pp_mtmp9b","tier":"B","category":"HACK_THEFT","title":"Currently crying (yeah, weird, i know)","summary":"The user describes falling victim to a common Discord social engineering scam where a contact claimed they accidentally reported the user's Steam account for illegal purchases. The user was guided to log out, hand over their Steam Guard email code, and was eventually asked to purchase a Steam wallet card before realizing they were being scammed.","quote":"","source_url":"https://www.reddit.com/r/pcmasterrace/comments/mtmp9b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b93387fff5694f3c9291","publication_date":"2021-04-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-092ef649ff","original_id":"pp_1kk6c3k","tier":"B","category":"HACK_THEFT","title":"Cya CS.","summary":"A user recounts being targeted by a fake Steam Support scammer, getting logged out mid-game, and subsequently finding their CS2 inventory stolen and account temporarily banned despite having Steam Guard enabled. They lost approximately 800 in value and decided to quit playing Counter-Strike.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1kk6c3k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1c075148aa27da69e78","publication_date":"2025-05-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-620e31f7c8","original_id":"pp_3klg10","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support has not responded to my locked account for 18 days.","summary":"A user complains that Steam Support has not responded to their locked and hacked account request for 18 days.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/3klg10/","source_host":"www.reddit.com","source_status":"public_url","source_group":"77b6fdbfa55410d7ff2f","publication_date":"2015-09-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-371a06889b","original_id":"pp_2jgfby","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hello i don't really know where i can post this but i need help retriving a lost account","summary":"A user describes losing their account and items three months ago after clicking a phishing link, stating that Steam Support closed their four submitted tickets without response.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/2jgfby/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c54bbb14d0531b25498","publication_date":"2014-10-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8cc2637af","original_id":"pp_253hmm","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Help me please","summary":"A user is posting on a public forum asking for help after their Steam account was hacked, items traded, and email changed, stating they are currently waiting for a response from Steam Support. The text is written entirely by the user and does not contain any direct quotes or messages from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/253hmm/","source_host":"www.reddit.com","source_status":"public_url","source_group":"10f95909a985abd4a828","publication_date":"2014-05-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c6fbe8dbc","original_id":"pp_6sksnk","tier":"B","category":"RESTORE_REFUSED","title":"i got hacked and my skins are stolen :(","summary":"A user explains that their PC was compromised by ransomware, leading to the theft of their Steam account and approximately $500 worth of skins. They state that Steam Support refused to return the items, claiming it was the user's fault and citing company policy.","quote":"","source_url":"https://www.reddit.com/r/The_Gaben/comments/6sksnk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"dacac388881645fd1d21","publication_date":"2017-08-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7465558c67","original_id":"pp_1ru0xll","tier":"B","category":"RESTORE_REFUSED","title":"GOT HVCKED AND LOST 6000€","summary":"The user's Steam account was compromised via malware on March 10, resulting in the theft and sale of their entire inventory worth 6,000 EUR on the Steam Market. Although the user recovered their account with the help of Steam Support, they lost all their items and noted that support took 22 hours to respond.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1ru0xll/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9dd765a30fdbc7aa1790","publication_date":"2026-03-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f76688dde","original_id":"pp_1ru0x0q","tier":"B","category":"RESTORE_REFUSED","title":"I GOT HVCKED AND LOST 6000€","summary":"The user recounts how their Steam account was hacked via malware on March 10, resulting in the loss of a €6,000 inventory sold on the Steam Market while waiting for a response from Steam Support. Although the user recovered the account, their items were lost and Steam Support did not restore them.","quote":"","source_url":"https://www.reddit.com/r/counterstrike2/comments/1ru0x0q/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2af7b9e800ab23e58ef7","publication_date":"2026-03-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9c03086c21","original_id":"pp_1ru0w0r","tier":"B","category":"RESTORE_REFUSED","title":"I GOT HVCKED AND LOST 6000€","summary":"A user describes losing their Steam account and a €6,000 inventory after downloading malicious software on March 10. The hackers sold the items on the Steam Market and transferred funds via a cheap TF2 item while Steam Support took 22 hours to respond.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ru0w0r/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e870cd0be1eed30407d6","publication_date":"2026-03-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7dec2ff96","original_id":"pp_1kk57b","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Can we please discuss how broken steam support is currently?","summary":"A user complains on a forum about extremely long response times from Steam Support, noting that tickets have gone unanswered for weeks due to high ticket volume. This is a user-generated complaint rather than direct Steam Support evidence.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1kk57b/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4219ccd19f823277c985","publication_date":"2013-08-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-894744cdc7","original_id":"pp_1s0vrw3","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Am I cooked?  [question]","summary":"A user describes waking up to find their Steam wallet drained from 700 USD to 30 USD through unauthorized community market purchases, including a 670 USD item sold for 0.03 cents. They state that Steam Support only provided copy-pasted responses and repeatedly closed their support requests.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1s0vrw3/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3f4f9a368019a63a5ac","publication_date":"2026-03-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6389d9995","original_id":"arc_spuf_3305933","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account Scam Problem...","summary":"A user describes losing their Steam account to a scammer and states that Steam Support sent a canned refusal message saying they are unable to assist further. The user has been trying to recover the account for a month using lock codes and payment info.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3305933.html","source_host":"web.archive.org","source_status":"public_url","source_group":"1a41ff6c14b64c2f25c8","publication_date":"2016-12-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9129f4fd8","original_id":"arc_spuf_3289650","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"16 days No Response From Support to Steam Mobile Guard Ticket","summary":"A Steam user complains about receiving no response from Steam Support for 16 days regarding an inaccessible account and Steam Mobile Guard issue under ticket #3622-QRSG-9177.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3289650.html","source_host":"web.archive.org","source_status":"public_url","source_group":"6ccb7b6d15a06a28c05c","publication_date":"2015-08-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a068b3639","original_id":"arc_spuf_3271436","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam hasnt responded to my ticket report","summary":"A user complains that Steam Support has not responded to their ticket submitted 8 days ago regarding a hijacked account and stolen items.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3271436.html","source_host":"web.archive.org","source_status":"public_url","source_group":"d4c301da6df5f8e04490","publication_date":"2014-12-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5af7c690b4","original_id":"arc_spuf_3261735","tier":"B","category":"BAN_NO_REASON","title":"Trade Banned, SERIOUSLY?","summary":"A user complains that all their accounts received permanent trade bans without explanation, trapping $856 worth of items on CSGOLounge. They state that Steam Support only responded with an automated message directing them to the FAQs.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3261735.html","source_host":"web.archive.org","source_status":"public_url","source_group":"363f76ebc1c5c1a0a2f2","publication_date":"2014-09-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dab8f82851","original_id":"arc_spuf_3258613","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"It's been over a week and all my tickets have been closed.","summary":"A user complains on a forum that their account was restricted following a phishing incident and that multiple support tickets have been closed or remain ignored after over a week.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3258613.html","source_host":"web.archive.org","source_status":"public_url","source_group":"84c49e172cef3d5b47ae","publication_date":"2014-09-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7df8ed7b2","original_id":"arc_spuf_3231745","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Invalid Steam UserID Ticket! Steam stop ignoring me!","summary":"A user complains about experiencing a recurring 'Invalid Steam UserID Ticket' error that leads to matchmaking bans and claims Steam Support has completely ignored their support ticket for 5 days.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3231745.html","source_host":"web.archive.org","source_status":"public_url","source_group":"beec9154a8095f0424f5","publication_date":"2014-03-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50dd2d1940","original_id":"arc_spuf_3103766","tier":"B","category":"BAN_NO_REASON","title":"Account trade ban/lock and no support help, but person who trade with me was unlocked","summary":"A prominent Team Fortress 2 community translator and collector had their account permanently trade-banned after receiving allegedly stolen earbuds in a trade. Steam Support refused to lift the ban or review proofs of purchase, eventually closing the tickets and stating no employee would unblock the account, while the user notes the trading partner was unbanned.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3103766.html","source_host":"web.archive.org","source_status":"public_url","source_group":"1c9261cc28c76a5e2f1b","publication_date":"2013-04-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dd633dff64","original_id":"arc_spuf_3100339","tier":"B","category":"BAN_NO_REASON","title":"Trade Banned?","summary":"A user posted on a forum asking for help after waking up to find their Steam account trade banned with a $1000 backpack, stating they are unsure of the reason and waiting for Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-3100339.html","source_host":"web.archive.org","source_status":"public_url","source_group":"253591d6bc51b952cfd7","publication_date":"2013-03-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b6ef967f15","original_id":"arc_spuf_2919958","tier":"B","category":"BAN_NO_REASON","title":"VAC banned for no reason wtf?!","summary":"A user complains on a public forum that they received an unexpected VAC ban and lost their Team Fortress 2 items, expressing anxiety and stating they have contacted Steam Support while awaiting a response.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2919958.html","source_host":"web.archive.org","source_status":"public_url","source_group":"aec684a7fe182e2b12f0","publication_date":"2012-09-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-319584b42c","original_id":"arc_spuf_2618941","tier":"B","category":"RECOVERY_HIJACK","title":"Has anyone ever recovered a hijacked account without a CD-Key or card info?","summary":"A user recounts attempting to recover an 8-year-old suspended account using old details, but Steam Support refused to help because the user could not provide the original CD-key after returning the game years prior.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-2618941.html","source_host":"web.archive.org","source_status":"public_url","source_group":"d4fa4b32a1c3c9dccfbc","publication_date":"2012-03-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be035138c4","original_id":"arc_spuf_1670703","tier":"B","category":"HACK_THEFT","title":"Got hacked...","summary":"A user posts on the forum stating that their Steam and email accounts were hacked and they are waiting for a response from Steam Support.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1670703.html","source_host":"web.archive.org","source_status":"public_url","source_group":"a922e0c8b0112b1677b8","publication_date":"2010-12-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-056e64043c","original_id":"arc_spuf_1520734","tier":"B","category":"RESTORE_REFUSED","title":"Steam Account Hacked","summary":"A user describes how their Steam account was compromised, resulting in $100 added to their wallet and $20 spent on Team Fortress 2 items. They state that Steam Support refused to issue a refund because the purchases were made while someone had access to the account, and the user now plans to contact their bank.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1520734.html","source_host":"web.archive.org","source_status":"public_url","source_group":"45b53e52e74fe82eda78","publication_date":"2010-10-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cca7a7f0eb","original_id":"arc_spuf_1087620","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account hijacked, no support after 2 days.","summary":"A user complains that Steam Support has taken two days to reply to their hijacked account ticket, expressing frustration over the delay and the potential risk to their valuable account.","quote":"","source_url":"https://web.archive.org/web/2016/http://forums.steampowered.com/forums/archive/index.php/t-1087620.html","source_host":"web.archive.org","source_status":"public_url","source_group":"be65f04346502a2ca470","publication_date":"2009-12-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3377591b48","original_id":"gamefaqs-tf2-kurtalurtagus-backpack-wiped","tier":"B","category":"HACK_THEFT","title":"Just got my Steam Account Hacked (Goodbye tf2 backpack)","summary":"A user recounts discovering that their Steam account was hacked, their email changed, and their Team Fortress 2 backpack wiped clean of valuable items including 5 unusuals and a Gentle Manne's Medal on January 26. The user states they have contacted Steam Support and is asking the community whether Steam refunds stolen items.","quote":"","source_url":"https://gamefaqs.gamespot.com/boards/437678-team-fortress-2/61800591","source_host":"gamefaqs.gamespot.com","source_status":"public_url","source_group":"15e61d83726738b32812","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f2cf682f2a","original_id":"ext_tickets_1bcabcd8ec2702","tier":"B","category":"RESTORE_REFUSED","title":"Steam support is useless and I don't know what to do anymore","summary":"A user complains that they were scammed out of over $140 worth of items and that Steam Support responded with a copy-and-paste message refusing to restore the items, despite the user providing proof including the scammer's main account.","quote":"","source_url":"https://www.reddit.com/gallery/16114r1","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e14f19c97261e2c6c17","publication_date":"2023-08-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-65200b7dad","original_id":"ext_tickets_af8bd2fe167f8e","tier":"B","category":"BAN_NO_REASON","title":"I posted a phisher's link on his own profile with chat timestamp and name log; got community banned","summary":"A Steam user received a phishing link from a contact, copied the chat log onto the scammer's profile, and was subsequently given a 15-year community ban. They contacted Steam Support hoping for leniency and are anxious about losing their expensive items and guide writer reputation.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/12ycb2w/i_posted_a_phishers_link_on_his_own_profile_with/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a981e99ede4b6ef5886d","publication_date":"2023-04-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-db95891e5d","original_id":"ext_tickets_0487440b7437a1","tier":"B","category":"RECOVERY_HIJACK","title":"HELP MY ACCOUNT GOT HACKED!!!!","summary":"The user recounts falling victim to a Discord scam where an individual impersonated Steam Support, tricked the user into providing purchase history and email verification links, and took over their account. The user is now contacting real Steam Support to recover it.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/12p9iwr/help_my_account_got_hacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"31392e72a2930a867a48","publication_date":"2023-04-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55fb0aa6bb","original_id":"ext_tickets_9c21188fc64c70","tier":"B","category":"BAN_NO_REASON","title":"Undeserved 10 year ban","summary":"A user complains about a long-standing account ban received for sharing their Dota 2 account with a friend and states that Steam Support only sends canned responses.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/vxn9qh/undeserved_10_year_ban/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c87c1025cb9fae6be8b","publication_date":"2022-07-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-361200e53a","original_id":"ext_tickets_1d6d53dd417116","tier":"B","category":"RESTORE_REFUSED","title":"Got scammed through a fake CSGO2 livestream Pro Player QR Code - Steam won’t help","summary":"The user fell for a YouTube phishing livestream QR code scam and lost their CS2 items. They submitted a support ticket to Valve, but Steam Support refused to restore the stolen items citing their anti-duplication policy.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1kpzepf/got_scammed_through_a_fake_csgo2_livestream_pro/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16a121308ce5f9a9c237","publication_date":"2025-05-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ddeff0e9b","original_id":"ext_tickets_fc17cb012b3702","tier":"B","category":"RECOVERY_HIJACK","title":"Account created in 2005 by my dad not recoverable due to lost 2008 Team Fortress 2 retail copy.","summary":"A user is unable to recover their Steam account created in 2005 because Steam Support is demanding an old 2008 Team Fortress 2 retail CD key as proof of ownership, despite the user providing modern purchase proofs and having access to the email linked since 2011. The user has lost access to an account with over $5000 USD worth of TF2 items.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1klobrr/account_created_in_2005_by_my_dad_not_recoverable/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2cebd742632f52bf959d","publication_date":"2025-05-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e28648d28","original_id":"ext_tickets_4ab2400485f8cc","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support issue.","summary":"A user describes losing access to their Steam account worth over $35,000 USD after their phone was wiped during military service. Steam Support repeatedly refused to recover the account, demanding the last four digits of an expired bank card from 2017 while ignoring alternative proof of ownership, and eventually closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kiw787/steam_support_issue/","source_host":"www.reddit.com","source_status":"public_url","source_group":"55778631961e1daad84e","publication_date":"2025-05-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5db0d64e27","original_id":"ext_tickets_d1da424b511aa3","tier":"B","category":"RECOVERY_HIJACK","title":"Feel like steam support is failing me but hopefully not","summary":"A user describes their account being compromised and expresses frustration with Steam Support repeatedly asking for proof of ownership, including a transaction from 2016 which the user did not have because they were not active on Steam then.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kirxfp/feel_like_steam_support_is_failing_me_but/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42c2b30722b9afbda1be","publication_date":"2025-05-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-afd6b6ba6d","original_id":"ext_tickets_f61d9f63591f1c","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Got $10k stollen from steam inventory due to steam' support fault.","summary":"A user describes how Steam Support allegedly disabled their account security after someone submitted a ticket, leading to the theft of $10,000 USD in items, and refused to restore them.","quote":"","source_url":"https://www.reddit.com/r/legaladvice/comments/1kipjde/got_10k_stollen_from_steam_inventory_due_to_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7c9895f264392e555c7e","publication_date":"2025-05-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2af2ff4a17","original_id":"ext_tickets_4157754f45655e","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"🚨 Steam Security Disaster – Please Be Cautious! 🚨\nSteam Support, why haven't you sent a single notification while malicious individuals have been roaming around my account since April 1st? My items ar","summary":"A user complains that 188 CS:GO items worth over $500 were stolen after their account was compromised starting April 1st. They state that Steam Support closed their ticket without providing a solution or sending security notifications.","quote":"","source_url":"https://www.reddit.com/r/u_steryslove/comments/1kguds5/steam_security_disaster_please_be_cautious_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8b460535fff53b9388e9","publication_date":"2025-05-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c545dca14","original_id":"ext_tickets_c60e819edd65a1","tier":"B","category":"RESTORE_REFUSED","title":"My valuable CS2 skins were stolen — Steam Support won’t help. Please help report the scammer","summary":"A user describes losing valuable CS2 skins to a scam and states that Steam Support refused to restore the items and closed the ticket. The user shares the scammer's profile link and asks the community for help in reporting them.","quote":"","source_url":"https://www.reddit.com/r/u_Agitated_Boat4233/comments/1keqpu0/my_valuable_cs2_skins_were_stolen_steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"09d22455652ac5c55ae4","publication_date":"2025-05-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95a6e8a282","original_id":"ext_tickets_1131fe6a504515","tier":"B","category":"RESTORE_REFUSED","title":"Steam Trade QR Scam – My Inventory Got Stolen and Support Closed My Ticket Without Helping","summary":"The user lost their entire inventory after scanning a malicious QR code sent via Discord under the guise of FACEIT verification. Steam Support closed the ticket, stating it was the user's responsibility, and refused to restore the stolen items.","quote":"","source_url":"https://www.reddit.com/gallery/1keozcl","source_host":"www.reddit.com","source_status":"public_url","source_group":"a92b48109c2c266c50df","publication_date":"2025-05-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-69b63cd0a5","original_id":"ext_tickets_371d4a987d2714","tier":"B","category":"HACK_THEFT","title":"Just got scammed EMILY KENT (VALVE","summary":"The user describes falling victim to a scam on Discord where an imposter posing as a Valve employee named Emily Kent threatened a permanent account suspension and tricked the user into removing Steam Guard and making purchases, resulting in account compromise. The user is currently waiting for a reply from actual Steam Support.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1k8x51q/just_got_scammed_emily_kent_valve/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3ef9a8b75e5a6faf7f36","publication_date":"2025-04-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54268aacc0","original_id":"ext_tickets_6bc3962920f4ed","tier":"B","category":"BAN_NO_REASON","title":"VAC Banned for 0 reason","summary":"The user claims they received a VAC ban without reason after taking a short break and states that Steam Support instantly closed their tickets without help.","quote":"","source_url":"https://www.reddit.com/r/csgo/comments/1k85bpu/vac_banned_for_0_reason/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ace2a3603bf50ad0caa","publication_date":"2025-04-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7bdbdd9f2a","original_id":"ext_tickets_02b9e86a5a73c4","tier":"B","category":"TRADE_REVERSAL","title":"Steam Support closed my ticket over an item I didn’t buy—lost 50 AED on something for a game I don’t even own… this is a waste of energy… and I had to enable Steam Guard that time after the first mess","summary":"A user recounts that Steam Support refused to reverse an unauthorized Community Market purchase of a Dota 2 item costing 50 AED and closed the ticket. The user is describing the interaction in their own words rather than providing a direct quote.","quote":"","source_url":"https://www.reddit.com/gallery/1k43grn","source_host":"www.reddit.com","source_status":"public_url","source_group":"819dcb4d54e1f13874d4","publication_date":"2025-04-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-533277b517","original_id":"ext_tickets_eb4992ff47a90d","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Someone tried to convince the steam support to remove my steam guard mobile authentication and THEY DID IT! WTF HELP","summary":"A user recounts how Steam Support mistakenly removed their mobile authenticator after an unauthorized person submitted a support ticket with account verification details. The user managed to secure their account afterwards, but the support ticket was closed without further response.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1k01c90/someone_tried_to_convince_the_steam_support_to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"94fc8b7b7fab317f84c3","publication_date":"2025-04-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e82eac5bf8","original_id":"ext_tickets_914a572f663398","tier":"B","category":"RESTORE_REFUSED","title":"How I Lost My (StatTrak™ USP-S | Kill Confirmed(F-t)) to a Steam Trade Scam – Warning to Others","summary":"The user lost a StatTrak™ USP-S | Kill Confirmed skin to a trade scam involving a fake friend profile and API/impersonation tactics. They state that Steam Support acknowledged the compromise under ticket HT-CYBT-599D-H7KB but refused to restore the item or ban the scammer.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1jz6qii/how_i_lost_my_stattrak_usps_kill_confirmedft_to_a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"335ace00d98653ba40d2","publication_date":"2025-04-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-38636b1b87","original_id":"ext_tickets_c36ba7454d2cba","tier":"B","category":"RESTORE_REFUSED","title":"Got scammed on Steam","summary":"A user reports that their Steam wallet funds were drained via unauthorized Community Market purchases for worthless Dota 2 items. The user states that Steam Support refused to refund the money and closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/IndianGaming/comments/1jxg5o9/got_scammed_on_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"499187bd98313601c9a8","publication_date":"2025-04-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d1939c916","original_id":"ext_tickets_15d2a659dec12d","tier":"B","category":"RESTORE_REFUSED","title":"Lost skins after logging into a fake Steam trading site — what else can I try?","summary":"A user lost about $750 worth of CS:GO skins after logging into a phishing website. They submitted a ticket to Steam Support but only received automated responses stating that lost items are no longer recovered.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1jwan63/lost_skins_after_logging_into_a_fake_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5e74387c458b906c38e6","publication_date":"2025-04-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-997ba3cfa2","original_id":"ext_tickets_20f350cbe13879","tier":"B","category":"BAN_NO_REASON","title":"Steam permanently community banned my account — I believe my API key was misused, but I had no idea","summary":"A long-time Steam user and developer describes receiving a permanent community ban allegedly for using fake game server tokens, which they believe stemmed from a compromised Steam Web API key. They submitted a support ticket (HT-R9JP-QY35-X4X2) to appeal, but Steam Support responded with a generic reply, closed the ticket, and refused further discussion, leaving their account and newly acquired knife skin inaccessible.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1js1und/steam_permanently_community_banned_my_account_i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b62bd9ebcd34bbe1a92","publication_date":"2025-04-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-034bb2d62e","original_id":"ext_tickets_4c5e459fecab88","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"STEAM ACCOUNT GOT STOLEN","summary":"The user's Steam account was stolen last week, and they opened a support ticket providing bank receipts as evidence of purchase. They have been unable to reply to the ticket for six days and cannot create a new one due to errors, leaving them without a way to reach Steam Support.","quote":"","source_url":"https://www.reddit.com/r/IndianGaming/comments/1jppwxo/steam_account_got_stolen/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9358cedea968418a1852","publication_date":"2025-04-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d37225c529","original_id":"ext_tickets_17d9224a59fbc9","tier":"B","category":"RESTORE_REFUSED","title":"Long-Time Steam User Seeking Help After Account Compromise – 500+ Dota 2 Items Stolen","summary":"A long-time Steam user had their account compromised via a phishing link, resulting in over 500 Dota 2 items being stolen. The user contacted Steam Support under ticket HT-HFCB-VD9D-3TQT, but support refused to revert the trades or restore the items.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/1jp0t9t/longtime_steam_user_seeking_help_after_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f180d4d71acea4fe7d5c","publication_date":"2025-04-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4eaaf420a9","original_id":"ext_tickets_79766027fc3861","tier":"B","category":"RECOVERY_HIJACK","title":"Is there anything I can do?","summary":"A user is trying to recover an old Steam account from 2007 but is struggling because Steam Support is asking for the original 3v voucher debit card digits and CD keys, which the user no longer possesses due to the passage of time and deleted email accounts. The user offered photo ID and other personal documents, but feels that support is rigidly following a script and refusing to help.","quote":"","source_url":"https://www.reddit.com/r/legaladviceireland/comments/1jkn4j6/is_there_anything_i_can_do/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c6763314756ef5d75f59","publication_date":"2025-03-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4ce7096dbf","original_id":"ext_tickets_e2ab691fbe98c7","tier":"B","category":"RECOVERY_HIJACK","title":"Over 5 years worth of memories, almost 1000 of euros worth of games, so many achievements.... All gone to one hacker","summary":"A user describes losing their Steam account valued at around 1000 euros after their father's email was compromised, resulting in changed credentials and phone number. They are struggling to submit a support ticket and receive updates from Steam Support.","quote":"","source_url":"https://i.redd.it/l1zlv5qq7xoe1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"87c6283bc343301784b0","publication_date":"2025-03-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5ad96e7a7","original_id":"ext_tickets_b0f65a97795eec","tier":"B","category":"RESTORE_REFUSED","title":"Cs2 Skins worth about 5k got stolen","summary":"A user describes losing CS2 skins worth approximately $5,000 during a custom workshop map match when an unauthorized trade occurred and Steam Guard was bypassed. The user states that Steam Support refused to recover the items despite video proof.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1fdhe5f/cs2_skins_worth_about_5k_got_stolen/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1616e6d62b7534760c58","publication_date":"2024-09-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-09aaae0dfc","original_id":"ext_tickets_4d52c3aab2080c","tier":"B","category":"RESTORE_REFUSED","title":"Cs2 Skins worth about 5k got stolen","summary":"A user recounts on a forum that CS2 skins worth approximately $5,000 were stolen during a custom workshop map game via a session hijack that bypassed their Steam Guard. Steam Support informed them that the items would not be recovered despite video proof.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1fdhb92/cs2_skins_worth_about_5k_got_stolen/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0ba33c24565b796dfe4c","publication_date":"2024-09-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-811317d4d2","original_id":"ext_tickets_67acc8ce375e8c","tier":"B","category":"TRADE_REVERSAL","title":"Any way to recover scam traded items?","summary":"The user was deceived by a scammer posing as Steam support on Discord/chat, leading them to misdirect a trade of over $300 in CS:GO/CS2 skins to an unauthorized account instead of their friend. The user expresses frustration that they cannot find a way to contact Steam support or submit a ticket to resolve the issue.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1f95fvv/any_way_to_recover_scam_traded_items/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ff33f7de7f0cec7b6677","publication_date":"2024-09-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-50b383d101","original_id":"ext_tickets_07f20d60e343ae","tier":"B","category":"HACK_THEFT","title":"2FA is a joke","summary":"A user describes having their entire inventory traded away despite having Steam Guard mobile 2FA enabled, noting that an SMS was sent to remove their authenticator and an unauthorized login occurred from Georgia. They express confusion over how the 2FA and trade locks were bypassed without their knowledge or phone access.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1ettv2u/2fa_is_a_joke/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2bd02349296219bedfde","publication_date":"2024-08-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9dbfa9b15f","original_id":"ext_tickets_efdb9dc6fdb148","tier":"B","category":"RECOVERY_HIJACK","title":"Account recovery after being hacked","summary":"The user's Steam account was completely hacked, with the email, password, phone number, and recovery email changed. They experienced issues trying to contact Steam Support as the recovery and ticket links redirected them to the self-support homepage without providing a way to submit a ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1elroy5/account_recovery_after_being_hacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1463360920f4a5232868","publication_date":"2024-08-06","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-591e47a4ed","original_id":"ext_tickets_b19c4d58ee5778","tier":"B","category":"RECOVERY_HIJACK","title":"My Steam has been Hacked, no help from Support","summary":"A user describes losing access to their Steam account and email to a hacker, and complains that Steam Support rejected their bank statements and kept demanding outdated CD keys to prove ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eijtzv/my_steam_has_been_hacked_no_help_from_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c3647c4431b04f3e5e1d","publication_date":"2024-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6821948275","original_id":"ext_tickets_8756792ca74308","tier":"B","category":"RECOVERY_HIJACK","title":"My Steam has been hacked and Steam support will not help me","summary":"A user complains on Reddit that their Steam account and email were hacked, and Steam Support refused to accept their bank statements as proof of ownership, instead demanding outdated physical or digital CD keys.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eijowg/my_steam_has_been_hacked_and_steam_support_will/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b4a0703153145e6d5255","publication_date":"2024-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1dff5b09b4","original_id":"ext_tickets_25778d2581b50f","tier":"B","category":"RECOVERY_HIJACK","title":"Steam gave my account back to a hijacker.","summary":"A user recounts how they recovered an old Steam account using a 2009 game key photo, only for the previous user to reclaim the account via support the next day after removing the user's phone number and changing the credentials. The user complains about Steam Support's recovery process allowing this loop to happen.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e96rp4/steam_gave_my_account_back_to_a_hijacker/","source_host":"www.reddit.com","source_status":"public_url","source_group":"32b25b560fbb79027238","publication_date":"2024-07-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-73f59c238b","original_id":"ext_tickets_9657624e599156","tier":"B","category":"BAN_NO_REASON","title":"I recovered my account more than 4 years after it was stolen... and I got it back with a VAC ban.","summary":"A user recounts recovering their Steam account over four years after it was stolen, only to find it decorated with a VAC ban. They state that Steam Support responded with a canned refusal message when appealed, complaining about the unfairness compared to pro players and other game publishers.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1e965ki/i_recovered_my_account_more_than_4_years_after_it/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2c78717cc5c395ffa296","publication_date":"2024-07-22","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e153d8a18","original_id":"ext_tickets_fe0eb940aaa9fc","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Is this a scam?","summary":"The user fell for a YouTube phishing stream scam via a QR code login, was subsequently contacted by a fake Steam Support agent via Steam chat, pressured into trading skins, and had their support ticket immediately closed when they reported it.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1e5vkhp/is_this_a_scam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d4e871ebab891c3d34c0","publication_date":"2024-07-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-650c385392","original_id":"ext_tickets_0268b4d8e38c9b","tier":"B","category":"BAN_NO_REASON","title":"Banned for 14 years after sending message? Help me!","summary":"A user received a 14-year community ban after messaging a seller on Steam about purchasing matching gloves, and reports that Steam Support is repeatedly closing their tickets without help. The account holds over $1,000 in CS skins.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e2durf/banned_for_14_years_after_sending_message_help_me/","source_host":"www.reddit.com","source_status":"public_url","source_group":"051a9d7d62bc1308fd8b","publication_date":"2024-07-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-93019360ba","original_id":"ext_tickets_fed9e8056ef64a","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account was stolen","summary":"A user's 14-year-old Steam account was stolen via a keylogger. Despite providing CD keys, receipts, and physical copies as proof of ownership, Steam Support refused to recover the account because the user lacked access to the original email, and eventually closed the support ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1dzvf3r/steam_account_was_stolen/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b95579cb23cf7c1b13e1","publication_date":"2024-07-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bd96783fcf","original_id":"ext_tickets_d9374f9d58cdb7","tier":"B","category":"BAN_NO_REASON","title":"Permanently banned Steam account without a clear explanation, need help!","summary":"A Reddit user is seeking help regarding a permanent ban on their Steam account, which they claim was issued without valid reason. The user describes their interactions with Steam Support, where they were told the ban is permanent and future tickets may be ignored.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1haedjq/permanently_banned_steam_account_without_a_clear/","source_host":"www.reddit.com","source_status":"public_url","source_group":"92620d28c27d8db2a85f","publication_date":"2024-12-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e05bbeb776","original_id":"ext_tickets_5ed8480215e5a7","tier":"B","category":"BAN_NO_REASON","title":"Permanently banned Steam account without a clear explanation, need help!","summary":"A user is posting on Reddit asking for help after their Steam account was permanently banned for alleged suspicious activities related to account trading. The user denies the allegations and describes how Steam Support refused to help further and threatened to ignore future tickets.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1h9o5g7/permanently_banned_steam_account_without_a_clear/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5becfa399602452c312f","publication_date":"2024-12-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d4c78959cc","original_id":"ext_tickets_b62792ecb2418f","tier":"B","category":"BAN_NO_REASON","title":"My account was wrongfully banned","summary":"The user states their account was wrongfully banned within an hour after refusing to join a TF2 tournament and being reported as a bot by a scammer, and claims Steam Support is closing all their tickets.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1h9jbaj/my_account_was_wrongfully_banned/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3b58e72145f76290bd4d","publication_date":"2024-12-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6221b3fde2","original_id":"ext_tickets_51d401fc4b8af4","tier":"B","category":"RESTORE_REFUSED","title":"can't restore missing skin due to \"restoration policy\" to protect \"innocent users\"","summary":"The user describes losing an M4A1-S Fade skin during a trade test with a friend after being intercepted by a scammer impersonating the friend. They state Steam Support closed seven previous tickets before responding on the eighth that the account was compromised and refusing to restore the item.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1gg4m2d/cant_restore_missing_skin_due_to_restoration/","source_host":"www.reddit.com","source_status":"public_url","source_group":"682acf325f1f80be1162","publication_date":"2024-10-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4fa626170a","original_id":"ext_tickets_cfd2991e8ee871","tier":"B","category":"RESTORE_REFUSED","title":"Can’t restore missing skin due to restoration policy protecting “innocent user”","summary":"The user describes losing an M4A1-S Fade skin during a trade attempt with a friend, after which Steam Support allegedly closed several tickets before concluding in the eighth response that the account was compromised and refusing to restore the item.","quote":"","source_url":"https://www.reddit.com/gallery/1gg44eu","source_host":"www.reddit.com","source_status":"public_url","source_group":"650043849e865dacad2a","publication_date":"2024-10-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-95851697a4","original_id":"ext_tickets_bdb8ce9c796757","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I got falsely VAC banned and all my items got traded away?","summary":"A user describes experiencing a false VAC ban during which they attempted to trade their skins, only to later find their inventory traded away to an unknown account while the ban was active. They submitted multiple support tickets regarding the lost items, but all tickets were closed without an answer by Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g8y8gr/i_got_falsely_vac_banned_and_all_my_items_got/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d47914be4da5e06b6c9","publication_date":"2024-10-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4fbbf30efd","original_id":"ext_tickets_320b174e936809","tier":"B","category":"RECOVERY_HIJACK","title":"Account stolen, don't know what to do to contact steam","summary":"A user describes having their Steam account stolen with the email and phone number changed, and asks for help on how to contact Steam Support because they are stuck in the recovery loop.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g1jnka/account_stolen_dont_know_what_to_do_to_contact/","source_host":"www.reddit.com","source_status":"public_url","source_group":"412f21238531ba8593bd","publication_date":"2024-10-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3274a44852","original_id":"ext_tickets_69371008427aeb","tier":"B","category":"RECOVERY_HIJACK","title":"Valves made 8.2 bn dollars last year and they still can’t afford an actual customer service phone line.","summary":"A user describes having their Steam account hacked despite having Mobile Guard and 2-step authentication enabled, where their phone number and email were changed within seconds. They complain about the lack of a phone number or 24/7 customer support from Valve, noting they had to ask a friend to submit a ticket for them.","quote":"","source_url":"https://www.reddit.com/r/Asmongold/comments/1i04dvd/valves_made_82_bn_dollars_last_year_and_they/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5816a33ffee58e4c490","publication_date":"2025-01-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77ce9be40e","original_id":"ext_tickets_878c2d38358fa2","tier":"B","category":"RECOVERY_HIJACK","title":"My steam account was taken and i cannot recover it. Steam Support is impossible.","summary":"A user describes having their Steam account hijacked with all credentials changed, and reports being unable to contact Steam Support because the support website forms failed to load and direct emails only returned automated no-reply responses.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hnw3vl/my_steam_account_was_taken_and_i_cannot_recover/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8473859a8fbd95facc2d","publication_date":"2024-12-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e31c215eb4","original_id":"ext_tickets_08ee23b1d4e33b","tier":"B","category":"BAN_NO_REASON","title":"A quick lesson on digital goods","summary":"The user describes being automatically community banned from Steam after commenting on a skin's price, and claims Steam Support asked for credit card details and address for validation. Their $3,000 inventory is frozen as a result.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1hij9gk/a_quick_lesson_on_digital_goods/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e0555666ab081ee7b227","publication_date":"2024-12-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cba34934d4","original_id":"ext_tickets_6bb9cacc2ce1fa","tier":"B","category":"BAN_NO_REASON","title":"Friends account has been restricted due to \"fraudulent activity\"","summary":"A user describes how their friend's 13-year-old Steam account was restricted for fraudulent activity involving an unknown credit card and a $100 wallet addition and refund, and Steam Support refused to reactivate the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hhnr12/friends_account_has_been_restricted_due_to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"aaa2e4b0ff0d287eb5cb","publication_date":"2024-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-83a9686f49","original_id":"ext_tickets_0262c9f91d2700","tier":"B","category":"RESTORE_REFUSED","title":"Steam refuses to refund stolen €115 despite admitting my account was hacked","summary":"A user on Reddit describes how their Steam account was compromised on January 25, 2025, resulting in unauthorized purchases totaling €115 via inflated Dota 2 market items. The user complains that Steam Support refused to refund the funds despite admitting the account was hacked and that security notifications arrived too late.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1j9db8k/steam_refuses_to_refund_stolen_115_despite/","source_host":"www.reddit.com","source_status":"public_url","source_group":"991f2beed1a20bc55689","publication_date":"2025-03-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4281377f2e","original_id":"ext_tickets_1ed6039ec1f66d","tier":"B","category":"HACK_THEFT","title":"Was scammed out of thousands today.","summary":"A user describes falling victim to a scam involving an API key breach where the scammer impersonated a Valve employee, resulting in the loss of items worth around $2,000, including specialist gloves and a knife.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1j0js81/was_scammed_out_of_thousands_today/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ebdff60060c1041b4acf","publication_date":"2025-02-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35ddc7cdcd","original_id":"ext_tickets_d224a17b9a4eb1","tier":"B","category":"BAN_NO_REASON","title":"Steam acc get's vac banned after someone hacked it","summary":"A user shares on Reddit that their Steam account was hacked and received a VAC ban after the hacker played CS2 matches with cheats. They state that Steam Support refuses to take responsibility for account security breaches or resulting bans, and they warn others to read the rules.","quote":"","source_url":"https://www.reddit.com/r/u_TensionSpiritual4690/comments/1isu64t/steam_acc_gets_vac_banned_after_someone_hacked_it/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b0fec4fc9f219cfa4848","publication_date":"2025-02-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7828dd139","original_id":"ext_tickets_ba2f822a2a8e2b","tier":"B","category":"HACK_THEFT","title":"Steam account was logged into, now inventory items and wallet funds are missing (among other things)","summary":"A Steam user reports that their account was accessed by an unauthorized entity on February 13, 2025, resulting in the loss of 90% of wallet funds (down from 400.67 to 5 Indian Rupees), half of their inventory, and unauthorized marketplace activity. The user is seeking guidance on how to navigate Steam Support to file a ticket and has already secured their account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1iodnib/steam_account_was_logged_into_now_inventory_items/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0e25b6df9aab8106a0d9","publication_date":"2025-02-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9e4553c47f","original_id":"ext_tickets_c0a3dd31de579c","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Opened 3 tickets 0 response","summary":"The user complains that they have opened 3 support tickets regarding a DHL Drop that showed a green tick but yielded no Steam trade, and received no response from Steam Support.","quote":"","source_url":"https://www.reddit.com/r/FACEITcom/comments/1imhhc5/opened_3_tickets_0_response/","source_host":"www.reddit.com","source_status":"public_url","source_group":"38c485950725de668f07","publication_date":"2025-02-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07be2c50ca","original_id":"ext_tickets_cbfa4f578a55e4","tier":"B","category":"BAN_NO_REASON","title":"Need help as my 13 Year old Level 440 Steam profile has been locked","summary":"The user is seeking help on social media because their 13-year-old, level 440 Steam profile with over 600 games was locked by Steam. They state that support is closing their tickets without help and has locked them out of submitting new tickets for a month.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1ijxjr9/need_help_as_my_13_year_old_level_440_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3be1c2721c495f4be855","publication_date":"2025-02-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fbef5deeaa","original_id":"ext_tickets_5c9e1a0e904081","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Account Taken Help","summary":"A user is asking for advice because their friend's account was compromised via a QR code phishing scam, resulting in unauthorized market activity and removal of the mobile authenticator. The friend has submitted an account recovery ticket to Steam Support and is concerned about protecting roughly $2,000 worth of CS:GO skins.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1iff54h/steam_account_taken_help/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3d01ed5da5233bef2406","publication_date":"2025-02-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eacb64b033","original_id":"ext_tickets_9e9e9918e7ba46","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Guard failed, Steam Support ignored my proof...","summary":"A user describes falling victim to a phishing attack where their account was hijacked and Steam Guard was allegedly bypassed without their approval. They state that Steam Support ignored their evidence regarding a missing SMS verification on January 16 and closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/u_FREAKYSHOP/comments/1icn9vk/steam_guard_failed_steam_support_ignored_my_proof/","source_host":"www.reddit.com","source_status":"public_url","source_group":"37cccb45e967c4228aff","publication_date":"2025-01-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b510cad84","original_id":"ext_tickets_6df6e461d7f3ed","tier":"B","category":"RESTORE_REFUSED","title":"Scammed Out of My Huntsman Doppler (Phase 4), Now Stuck on a Trade-Banned Scammer’s Account – Need Steam’s Help!","summary":"A user describes falling victim to a trade scam where their Huntsman Doppler was stolen via account impersonation, and states that Steam Support refused to return the item despite trade-banning the scammer's account.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1i9ccr3/scammed_out_of_my_huntsman_doppler_phase_4_now/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3f768997bfa632d43e76","publication_date":"2025-01-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8501ec7b1","original_id":"ext_tickets_d01a22ad41bded","tier":"B","category":"RECOVERY_HIJACK","title":"Steam stole my account","summary":"A user complains that their 13-year-old Steam account was banned after a CS game, and Steam Support repeatedly requested a CD key despite the user explaining all games were purchased directly from the Steam store before ultimately closing the ticket.","quote":"","source_url":"https://i.redd.it/277nv5xvq3ee1.jpeg","source_host":"i.redd.it","source_status":"public_url","source_group":"2c148a6edb2045d9d6d7","publication_date":"2025-01-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66743db8c1","original_id":"ext_tickets_f217e2757abcf8","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"API STOLEN","summary":"The user lost items during a deposit to a third-party marketplace when the trade was diverted to a different account. They reported the issue and created help tickets, but Steam Support kept closing them.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1i2i8b0/api_stolen/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3292a2526394dba1341a","publication_date":"2025-01-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4504ce14a3","original_id":"ext_tickets_4993f5218c4f4d","tier":"B","category":"RECOVERY_HIJACK","title":"How to prove my account to Steam support without CD keys from 2014?","summary":"A user describes their experience trying to recover a locked Steam account where support is demanding an original 2014 CD key that the user no longer possesses.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/1kaiz7k/how_to_prove_my_account_to_steam_support_without/","source_host":"www.reddit.com","source_status":"public_url","source_group":"61bee7fc99c453f556a1","publication_date":"2025-04-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f6cb639313","original_id":"ext_tickets_8b1daeb7189007","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support denying account recovery - banned for mentioning \"csfloat\", can't provide first email/CD key","summary":"A user describes being locked out of their 7-year-old Steam account after a ban for mentioning 'csfloat'. Steam Support is refusing recovery because the user cannot provide the original email or CD key, despite submitting alternative payment proofs.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1kaib11/steam_support_denying_account_recovery_banned_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42681ec2d5abd2a1e748","publication_date":"2025-04-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4cccb722b","original_id":"ext_tickets_992563f78df493","tier":"B","category":"RECOVERY_HIJACK","title":"Lost My Steam Account and spent £200 — Support Keeps Denying Ownership Even with Tons of Evidence","summary":"A user describes their long-standing struggle to recover a Steam account lost in 2016 due to losing access to an old phone number for Steam Guard. They state that Steam Support repeatedly denies ownership proof because they cannot provide original CD keys or Steam Wallet codes.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jz3kcs/lost_my_steam_account_and_spent_200_support_keeps/","source_host":"www.reddit.com","source_status":"public_url","source_group":"294ffe6e3d1f58d0cea4","publication_date":"2025-04-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-82324996b6","original_id":"ext_tickets_81f793348034ea","tier":"B","category":"RECOVERY_HIJACK","title":"Unable to recover Steam Account","summary":"A user is locked out of their old Steam account because they changed their phone, phone number, and forgot their password and Steam Guard authenticator. Steam Support rejected their purchase screenshots as proof of ownership and demanded a CD key, leaving them unable to recover the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jlwzr3/unable_to_recover_steam_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a4703b9975d508cf915b","publication_date":"2025-03-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5ffa33f848","original_id":"ext_tickets_8e56623d9cb5a3","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Denies Me Access to My Account Despite Providing Clear Evidence! What's Going On?","summary":"A user complains on a public forum that Steam Support refused to restore access to their inactive account despite providing ownership evidence like PayPal transactions and invoices, demanding an impossible pre-2011 CD key instead.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jco9ex/steam_denies_me_access_to_my_account_despite/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b9719f4d913eb531139","publication_date":"2025-03-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aad27fb855","original_id":"ext_tickets_e16e4be066aa55","tier":"B","category":"RECOVERY_HIJACK","title":"need help with this nonsense","summary":"The user describes being stuck in an automated support loop with Steam Support because they no longer have access to the phone number connected to their account, and are unable to resolve the recovery process.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1iuicw0/need_help_with_this_nonsense/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3fbb33dba40408362ce9","publication_date":"2025-02-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dcb6d177e4","original_id":"ext_tickets_b94d915a00b371","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support have problem?","summary":"A user describes having their account hijacked despite Steam Guard and submitting multiple proofs of ownership to Steam Support. Support demanded the first email address ever linked to the account and threatened to close the ticket when the user could not provide it.","quote":"","source_url":"https://www.reddit.com/r/GamersNexus/comments/1ic3x7u/steam_support_have_problem/","source_host":"www.reddit.com","source_status":"public_url","source_group":"16e305cff0604b598263","publication_date":"2025-01-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f300147bbb","original_id":"ext_tickets_4723997bc86b72","tier":"B","category":"RECOVERY_HIJACK","title":"Stolen account","summary":"A user describes how their 7-year-old Steam account with over 130 games and a Steam Deck purchase was stolen, and claims Steam Support is ignoring their proof of ownership and refusing to return the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gqoqwu/stolen_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5546009e5036871b052e","publication_date":"2024-11-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a14e035d1c","original_id":"ext_tickets_46b0ef3d51ae24","tier":"B","category":"RECOVERY_HIJACK","title":"Wondering if I should go to a lawyer over Steam account","summary":"A user describes trying to recover a Steam account originally created by their deceased father, facing difficulties providing proof of ownership because the associated email, phone number, and payment history from before 2021 are largely inaccessible. Steam Support requested proof of ownership, which the user is struggling to provide.","quote":"","source_url":"https://www.reddit.com/r/legaladvice/comments/1f3o665/wondering_if_i_should_go_to_a_lawyer_over_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d11c1cabe1782ef22418","publication_date":"2024-08-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76e8013d01","original_id":"ext_tickets_81160cec33fbae","tier":"B","category":"RECOVERY_HIJACK","title":"I think I'm still naive on this, wanted to know if this is legit or I'm getting Scammed / Hacked, now I cant even access my account even i tried to do a recovery on it, as if my email was removed from","summary":"The user describes falling victim to a common Discord impersonation scam where a compromised friend's account claimed the user was reported for fraud. The user was directed to a fake support email and a scammer posing as Steam Support agent 'Scott Dalton', who then locked them out of their account and extorted money for verification. Steam Support itself did not author these messages.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ewp57k/i_think_im_still_naive_on_this_wanted_to_know_if/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9f29afd3e72629254c12","publication_date":"2024-08-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f475be629a","original_id":"ext_tickets_b1190dd7b6b8ca","tier":"B","category":"RECOVERY_HIJACK","title":"Help","summary":"A user is asking for the Steam Support email address to recover their stolen account, stating they have proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e1h306/help/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13d8e7ab8f70f3e03210","publication_date":"2024-07-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d4ecf0c7b","original_id":"ext_tickets_b86c92e69a4582","tier":"B","category":"RECOVERY_HIJACK","title":"fraduluent activity","summary":"A user describes being unable to access their Steam account after a temporary ban triggered by moving to the US and adding funds. They state that Steam Support repeatedly demands physical CD keys for proof of ownership, which they cannot provide.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bux35k/fraduluent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1247941c70e20a98a83f","publication_date":"2024-04-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-40135bca98","original_id":"ext_tickets_82bb063bebb8c6","tier":"B","category":"RECOVERY_HIJACK","title":"fraduluent activity on steam account","summary":"A user from Poland who recently moved to the US on a work visa added $5 to their Steam account, triggering a temporary ban and a demand from Steam Support for CD keys to prove ownership, which the user cannot provide despite offering other purchase history.","quote":"","source_url":"https://www.reddit.com/r/steamcommunity/comments/1bux13f/fraduluent_activity_on_steam_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c006a97f4a6137562ef","publication_date":"2024-04-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-51589d5323","original_id":"ext_tickets_44210fd5ded188","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"No reply from Steam Support after 2 days (Account Stolen)","summary":"A user describes that their account was stolen two days ago, and despite providing proof of ownership to Steam Support, they have not received any response yet.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1bk3ec7/no_reply_from_steam_support_after_2_days_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bfc5f810f3f5ead9fdb5","publication_date":"2024-03-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-81ba9a175a","original_id":"ext_tickets_5d184b4105619f","tier":"B","category":"RECOVERY_HIJACK","title":"Account Hacked - Steam not helping!","summary":"A user is asking for advice on behalf of a friend whose Steam account was hacked and taken over, after Steam Support closed the recovery ticket and claimed the account is with the creator.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1agacta/account_hacked_steam_not_helping/","source_host":"www.reddit.com","source_status":"public_url","source_group":"314c26461f49cbb8a861","publication_date":"2024-02-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2869f47bcb","original_id":"ext_tickets_cea4415fe1cb03","tier":"B","category":"RECOVERY_HIJACK","title":"Steam refuses to ublock my acount. Any way of solving this?","summary":"A user complains that Steam Support locked their 15-year-old recovered account and is demanding a CD key photo as proof of ownership, rejecting the purchase confirmations provided by the friend who originally gifted the games.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/194dmse/steam_refuses_to_ublock_my_acount_any_way_of/","source_host":"www.reddit.com","source_status":"public_url","source_group":"47bbfbb77a20e3f6c782","publication_date":"2024-01-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0a01e4d6a5","original_id":"ext_tickets_c84eccc5c14ec4","tier":"B","category":"RECOVERY_HIJACK","title":"There is no email in ba sing se, help caught in support loop","summary":"The user is describing being locked out of their Steam account after the email was apparently changed by a hacker in Singapore, and they are stuck in a support loop on the help page because they cannot log in to submit a ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/15bqejf/there_is_no_email_in_ba_sing_se_help_caught_in/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e96220790d5a44c233e3","publication_date":"2023-07-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fc786ff307","original_id":"ext_tickets_ae6f87c5d178ed","tier":"B","category":"RECOVERY_HIJACK","title":"Account stolen, can’t initiate support ticket","summary":"A Steam user describes having their account stolen with all credentials changed, and expresses frustration about being unable to create a support ticket because the recovery system requires the old email, phone number, or a Steam Guard code.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/148s654/account_stolen_cant_initiate_support_ticket/","source_host":"www.reddit.com","source_status":"public_url","source_group":"074a8dd64f5324b3436b","publication_date":"2023-06-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-57669cbc99","original_id":"ext_tickets_420ffc9e3fefdc","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support says someone has stronger proof of ownership?","summary":"The user describes losing access to an old Steam account after support allegedly granted it to someone else who claimed stronger proof of ownership, despite the user providing early purchase information. Steam support ultimately refused further assistance and closed the ticket.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/13i3jip/steam_support_says_someone_has_stronger_proof_of/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2dc1ad30d5b06eb1c62","publication_date":"2023-05-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-31ca44c288","original_id":"ext_tickets_e45e4f5a56de8a","tier":"B","category":"BAN_NO_REASON","title":"Wrongful 15 Year Steam Community Ban?","summary":"A user describes receiving a 15-year community ban until 2038 after attempting to buy a CS:GO skin and leaving a comment on a trader's profile. The user details their messages to Steam Support asking for clarification and proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/12jpkf1/wrongful_15_year_steam_community_ban/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c2c8f1d0d2af330ea3d7","publication_date":"2023-04-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87242f6d26","original_id":"ext_tickets_ee54ab12322e42","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account (possibly) Hacked.","summary":"A user recounts their Steam account being potentially compromised on August 21, 2022, after experiencing a PC freeze and subsequent login failures. They contacted Steam Support and provided proof of ownership, but support was not convinced.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/wvmnvg/steam_account_possibly_hacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"24d8e570149556b8d1b9","publication_date":"2022-08-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-245b4d11aa","original_id":"ext_tickets_f98c3034984125","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Identity Theft","summary":"A user from Iceland describes being the victim of identity theft where their online accounts, including Steam and Discord, were compromised. They state that Steam Support sent a text message about their phone number being removed from the account, suspecting the attacker social-engineered support to gain access.","quote":"","source_url":"https://www.reddit.com/r/LegalAdviceEurope/comments/vhd6jp/identity_theft/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4a508c090299f5e9fe1f","publication_date":"2022-06-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4cbeee149","original_id":"ext_tickets_e53c6c5077b8d3","tier":"B","category":"RECOVERY_HIJACK","title":"Scammed and Lost account -email and phone number changed","summary":"A user describes losing their 17-year-old Steam account with over 400 games after being scammed, resulting in their email and phone number being changed. Steam Support rejected their ownership proofs, including credit card transactions and alternative game keys, repeatedly demanding the original 2004 Half-Life 2 CD key and eventually closing the tickets.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/pze1oi/scammed_and_lost_account_email_and_phone_number/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ac636d54854491f250f1","publication_date":"2021-10-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-51255cc111","original_id":"ext_tickets_5e636c57f6270e","tier":"B","category":"RECOVERY_HIJACK","title":"Account Stolen!","summary":"The user fell for a social engineering scam where a scammer impersonating Steam and a Discord contact tricked them into handing over mobile authenticator codes, resulting in the account being hijacked. The user later updated that Steam Support successfully restored the account after they provided proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/ofovzl/account_stolen/","source_host":"www.reddit.com","source_status":"public_url","source_group":"12e8927862995e5b112a","publication_date":"2021-07-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d47f69a967","original_id":"ext_tickets_204a2822c1c6db","tier":"B","category":"RECOVERY_HIJACK","title":"freaking out- can't access account and steam support needs physical CD key?","summary":"A user is panicked because they cannot access their 20-year-old Steam account due to a lost password and deactivated university email, and claims Steam Support requested a physical CD key which they no longer possess.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jdyjrr/freaking_out_cant_access_account_and_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ead7c80085c13a4e7d6c","publication_date":"2025-03-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3476cc7919","original_id":"ext_tickets_48cb4f30fa7573","tier":"B","category":"RECOVERY_HIJACK","title":"I AM LOSING SLEEP OVER THIS","summary":"A user describes how their 10-year-old Steam account was hijacked after the password, email, and phone number were changed. They state that Steam Support is asking for a CD key to prove ownership, which the user cannot provide despite offering purchase invoices, the original phone number, and card details.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1j6clyc/i_am_losing_sleep_over_this/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b8557429d20f7cce0280","publication_date":"2025-03-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30dad017b3","original_id":"ext_tickets_a517cfd54f5907","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support has literally gave my account to a hacker","summary":"A user describes how Steam Support allegedly gave their account and password reset access to a hacker who only provided an old CD key, despite the user's warnings. The user lost access to the account containing approximately $3,000 worth of Counter-Strike items.","quote":"","source_url":"https://www.reddit.com/gallery/1ixj463","source_host":"www.reddit.com","source_status":"public_url","source_group":"44153303c8e6594e3446","publication_date":"2025-02-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9dcc8f739a","original_id":"ext_tickets_b35789eb2a44fa","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support Asking for CD key for account recovery after hack","summary":"A user describes their Steam account being hacked and notes that Steam Support rejected their digital purchase receipts and asked for a physical CD key instead, leaving them struggling to recover the account.","quote":"","source_url":"https://www.reddit.com/r/IndianGaming/comments/1im2zzs/steam_support_asking_for_cd_key_for_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"664992589ef0faf4c311","publication_date":"2025-02-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-670dc23fb7","original_id":"ext_tickets_f3c30f49fbd373","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support just wasting my time?","summary":"A user describes their experience trying to recover an account after losing access to their authenticator, stating that Steam Support disabled Steam Guard on the wrong account and is now asking for a 10-year-old CD key.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1guvuah/steam_support_just_wasting_my_time/","source_host":"www.reddit.com","source_status":"public_url","source_group":"25597acc4152dcae3796","publication_date":"2024-11-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1950615e77","original_id":"ext_tickets_362bd0b4d5b7a2","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Banned My Account Without Any Reason","summary":"A user recounts their experience of losing access to their Steam account and being asked by Steam Support for old CD keys to prove ownership, which they struggled to provide due to the account's age.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1g787ee/steam_banned_my_account_without_any_reason/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f27dcad7ca264d3ee66c","publication_date":"2024-10-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99438f0237","original_id":"ext_tickets_495303c7edbe14","tier":"B","category":"RECOVERY_HIJACK","title":"Will I ever get actual help?","summary":"A user complains on a public forum that Steam Support refuses to help them recover their lost account, instead repeatedly sending canned responses asking for CD keys they do not possess.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1eod03j/will_i_ever_get_actual_help/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ece01c986053a9ce7291","publication_date":"2024-08-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-19f956b2af","original_id":"ext_tickets_f27c12c3d98f49","tier":"B","category":"RECOVERY_HIJACK","title":"Account blocked help CDKEY???","summary":"A user complains that their 20-year-old Steam account was blocked for unauthorized access and Steam Support refuses to accept their PayPal and ID proofs, demanding an old CD key instead.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1dqx8io/account_blocked_help_cdkey/","source_host":"www.reddit.com","source_status":"public_url","source_group":"236f95e121e42a45fcb0","publication_date":"2024-06-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d64f643552","original_id":"ext_tickets_ebf318d9b8187e","tier":"B","category":"RECOVERY_HIJACK","title":"Is there any way to see the first activated CD key?","summary":"A user describes how their 20-year-old account was stolen and Steam Support demanded the first activated CD key to recover it. Despite providing recent receipts, phone numbers, and authenticator codes, the user is unable to find the original key and asks for advice.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1dghf52/is_there_any_way_to_see_the_first_activated_cd_key/","source_host":"www.reddit.com","source_status":"public_url","source_group":"26e33150afd5d58aca85","publication_date":"2024-06-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3284fc3dff","original_id":"ext_tickets_f6b39da20986af","tier":"B","category":"RECOVERY_HIJACK","title":"I don't want to lose my account","summary":"A user describes being locked out of their Steam account for two years due to losing access to their old phone number and mobile authenticator, while standard recovery options provided by support do not work for them.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1d75h4y/i_dont_want_to_lose_my_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"44113fa808bf2f32a3d2","publication_date":"2024-06-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6bea378000","original_id":"ext_tickets_c92fa89eb31eb6","tier":"B","category":"RECOVERY_HIJACK","title":"12 Year old Steam Account Hacked - Steam Support REFUSES to help","summary":"A user complains that their 12-year-old Steam account containing thousands of hours of gameplay, games, and expensive items was hacked, and Steam Support refused to help or accept their CD keys and video proof for recovery.","quote":"","source_url":"https://www.reddit.com/gallery/1crks3z","source_host":"www.reddit.com","source_status":"public_url","source_group":"b54286feee18ba296b89","publication_date":"2024-05-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad8f016ab2","original_id":"ext_tickets_0c17bfc7cee465","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support won't unlock my account","summary":"A user's Steam account was locked by the system for suspected compromise after changing their email address. Despite providing valid ownership details like credit cards and CD keys, Steam Support refused to unlock the account because the user could not provide an old CD key from 10 years ago, and subsequently blocked them from submitting further tickets.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1co2cgj/steam_support_wont_unlock_my_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e7e3e5651eb17680b8e1","publication_date":"2024-05-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64f6b3ec47","original_id":"ext_tickets_64c1eaf752c5b1","tier":"B","category":"RECOVERY_HIJACK","title":"Please help because valve isn’t","summary":"A user is asking for community help to recover their locked Steam account after losing access to their authenticator and backup phone number. Steam Support closed their ticket because the user could not provide requested verification like CD keys, wallet codes, or PayPal information.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1by5c9w/please_help_because_valve_isnt/","source_host":"www.reddit.com","source_status":"public_url","source_group":"847d3889b4555a67e05e","publication_date":"2024-04-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4924cb037","original_id":"ext_tickets_820c2af09e755e","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account hijacked/stolen","summary":"A user describes how their Steam account was hijacked by someone from Russia and the email was changed. They state that Steam Support rejected their ownership proof, claiming the provided email did not match the original one from 10+ years ago, despite the user providing old confirmation emails and CD keys.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1brifg9/steam_account_hijackedstolen/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a8a0f2559ef13ec2d127","publication_date":"2024-03-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7bd7e48b83","original_id":"ext_tickets_ab61ad39d1c730","tier":"B","category":"RECOVERY_HIJACK","title":"Account stolen","summary":"A user fell for a false report scam, resulting in their account being stolen and a hacker demanding Bitcoin for its return. The user has submitted two support tickets with proof of ownership like card digits and a CD key, but has received no response from Steam Support after 3 days.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bjetzl/account_stolen/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f28022505bee1eb11013","publication_date":"2024-03-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-edb14ff92c","original_id":"ext_tickets_039bef482679e3","tier":"B","category":"RECOVERY_HIJACK","title":"Recovering old account without CD key","summary":"A user trying to recover an inactive account from 9-10 years ago states that Steam Support is demanding old CD keys and payment card details which the user and their bank can no longer provide.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1aypbdn/recovering_old_account_without_cd_key/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb23873618b7bfd8c8b2","publication_date":"2024-02-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-945a555cbb","original_id":"ext_tickets_1762f44011dbac","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account hijacked - Steam support demands HL1 CDKey (which I cannot provide) - HELP!","summary":"A user describes their Steam account being hijacked and Steam Support refusing their extensive proof of ownership, instead demanding a 20-year-old physical Half-Life 1 CD key and closing their support tickets.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1auj7eu/steam_account_hijacked_steam_support_demands_hl1/","source_host":"www.reddit.com","source_status":"public_url","source_group":"81a93a51ef81e17f598b","publication_date":"2024-02-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-49235b78be","original_id":"ext_tickets_806f3b5017f37c","tier":"B","category":"RECOVERY_HIJACK","title":"Account hacked","summary":"A user describes their account being hacked after their email and password were changed without their consent. They contacted Steam Support and locked the account, but are frustrated that support is demanding historical CD keys from before 2015 to verify ownership instead of accepting credit card purchase receipts.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/18lv36i/account_hacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ac5a8f01d892710b68c","publication_date":"2023-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dfecda5a99","original_id":"ext_tickets_5b611c30a88665","tier":"B","category":"RECOVERY_HIJACK","title":"Steam wants a 19 year old CD-KEY to unlock my account.","summary":"A user complains on Reddit that Steam Support locked their secondary account and refuses to unlock it without the original 19-year-old CD-key, which the user no longer possesses despite having access to Steam Guard and the associated email.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/18gvtt7/steam_wants_a_19_year_old_cdkey_to_unlock_my/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a5881fc49b71bff739ab","publication_date":"2023-12-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d13afb86c","original_id":"ext_tickets_95d2815cf3f232","tier":"B","category":"RECOVERY_HIJACK","title":"Can‘t login to my account","summary":"A user is seeking help on a public forum to recover their Steam account created in 2012, stating that Steam Support rejected their ownership proof because they no longer have access to old email, phone number, or ancient payment details like CD keys.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/174mim3/cant_login_to_my_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e9248a49f8f289a7954e","publication_date":"2023-10-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-767ca88d2c","original_id":"ext_tickets_b93374cece6c35","tier":"B","category":"RECOVERY_HIJACK","title":"Support doesn't let me have my own account","summary":"A user recounts how they contacted Steam Support regarding an old account belonging to their deceased grandfather, and Steam Support locked the account and refused to hand it over because the original owner passed away.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/16c66p1/support_doesnt_let_me_have_my_own_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3724f746d5e5f30e1b4b","publication_date":"2023-09-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b7912bd2ae","original_id":"ext_tickets_4cacad65bbc588","tier":"B","category":"RECOVERY_HIJACK","title":"I locked myself out of my DotA 2 account and I need help getting back in","summary":"A user describes locking themselves out of their 2004 Steam account repeatedly for self-exclusion from Dota 2, and states that Steam Support now refuses to restore access because they cannot provide the original Half-Life 2 CD key or old PayPal transaction records.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/160j90g/i_locked_myself_out_of_my_dota_2_account_and_i/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4085d1240774cb4a2d3b","publication_date":"2023-08-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4a5d01923","original_id":"ext_tickets_a8a13106a03ac8","tier":"B","category":"RECOVERY_HIJACK","title":"Cannot access my account","summary":"A user describes their experience trying to recover their Steam account after a PC factory reset, stating that Steam Support rejected their email receipts, billing address, and a CD key before closing the ticket.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/15kiaqp/cannot_access_my_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"5416e9b5188af9b6b7f1","publication_date":"2023-08-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b81014de6","original_id":"ext_tickets_a3808618e3ebc1","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"[D] I lost control of one of my dormant alts with $10k in csgo skins at today's value and didn't even know it. Here is the story.","summary":"A user recounts that a dormant alt account containing $10,000 worth of CS:GO skins was compromised after Steam Support allegedly handed over the account to a hacker who used stolen Arma 2 CD-key information, without sending an email notification to the original address.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/12jxveq/d_i_lost_control_of_one_of_my_dormant_alts_with/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2edd68c1b9f2a6a964e3","publication_date":"2023-04-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f938e13e6","original_id":"ext_tickets_44baeb82196d0b","tier":"B","category":"RECOVERY_HIJACK","title":"Old steam account lost","summary":"A user describes losing access to their old Steam account after changing their phone and having their linked Yahoo email deleted. They could not provide the requested payment proof or CD key to Steam Support because the details were on the deleted email.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/12gjppw/old_steam_account_lost/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3e39fa1ff70704dc8c4d","publication_date":"2023-04-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a70f0a498b","original_id":"ext_tickets_849c2fdaa69315","tier":"B","category":"RECOVERY_HIJACK","title":"How To Prove To steam that im the owner of the account","summary":"A user is asking for advice on how to prove account ownership to Steam Support after their account was hacked, email and phone were changed, and their previous support ticket was closed because their provided evidence was deemed insufficient.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/125v407/how_to_prove_to_steam_that_im_the_owner_of_the/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d9c077ed3c40f1295b8e","publication_date":"2023-03-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5073a20998","original_id":"ext_tickets_b8e05bc0419e1a","tier":"B","category":"HACK_THEFT","title":"Cya CS.","summary":"A user recounts being targeted by a scammer impersonating Steam Support, resulting in their account being accessed, a CS2 match ban, and the loss of their inventory valued at approximately 800. The user expresses frustration with the security system and decides to quit the game.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1kk6c3k/cya_cs/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f1c075148aa27da69e78","publication_date":"2025-05-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-faf1a189b0","original_id":"ext_tickets_ff42bf34ac8a74","tier":"B","category":"RESTORE_REFUSED","title":"I gór scammed","summary":"A user describes falling for a scam where an imposter pretending to be Steam Support convinced them to trade their items to a friend for 'verification.' When the user contacted actual Steam Support, they were told that items would not be restored or cloned.","quote":"","source_url":"https://www.reddit.com/r/techsupport/comments/1kepqw9/i_gór_scammed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6bf24becaf2ae1fa7c82","publication_date":"2025-05-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8923e4a776","original_id":"ext_tickets_35c5f30352a4dd","tier":"B","category":"BAN_NO_REASON","title":"Steam locked my account over a chargeback that never happened — PayPal and my bank say there’s NO dispute. What the hell is going on?","summary":"A user complains that Steam Support locked their account over allegedly disputed PayPal charges for Monster Hunter Wilds and Escape Simulator. The user states that neither PayPal nor their bank has any record of a dispute, but Steam Support refuses to provide proof and ignores their messages.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1k6keba/steam_locked_my_account_over_a_chargeback_that/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c9b7a43a84e483dd5fad","publication_date":"2025-04-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-387e3c7a44","original_id":"ext_tickets_fb0b200ac3cb08","tier":"B","category":"RESTORE_REFUSED","title":"Scammed by fake Steam ban + redirected trade – €2000 worth of CS2 skins lost, items still trade-locked, Steam refuses to act","summary":"A user describes losing 2000 EUR worth of CS2 skins after being tricked by a fake Steam support agent via social engineering, and states that Steam Support refused to reverse the trade because it was confirmed via Steam Guard.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1ju88hu/scammed_by_fake_steam_ban_redirected_trade_2000/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ab63fd0b3e75a7c0e2cc","publication_date":"2025-04-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b40e84a2cb","original_id":"ext_tickets_47ab8dbef28273","tier":"B","category":"BAN_NO_REASON","title":"Will my steam account suspension last forever?","summary":"A user is asking on a public forum how long Steam Support takes to reply after their account was locked for suspicious content following a malware infection on their PC.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1ix6nfi/will_my_steam_account_suspension_last_forever/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1fe4d0f796ed6fe5e0bb","publication_date":"2025-02-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d893916ea","original_id":"ext_tickets_5bbc79456ba0a5","tier":"B","category":"BAN_NO_REASON","title":"[d] Permanently locked on Steam for “Commercial Use” – Seeking Advice and Experiences","summary":"A user describes how their Steam account from 2017 was permanently locked for alleged commercial use, and states that Steam Support told them the decision was final.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1hhxx7m/d_permanently_locked_on_steam_for_commercial_use/","source_host":"www.reddit.com","source_status":"public_url","source_group":"42b8da6e157c643921b5","publication_date":"2024-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8bf42c539","original_id":"ext_tickets_30f393e6b0d6ef","tier":"B","category":"BAN_NO_REASON","title":"[d] Permanently Banned on Steam for “Commercial Use” – Seeking Advice and Experiences","summary":"A user describes having their Steam account permanently locked for alleged commercial use and notes that Steam Support gave a final refusal response. This is a personal forum post rather than direct Steam Support evidence.","quote":"","source_url":"https://www.reddit.com/r/csgomarketforum/comments/1hhxq80/d_permanently_banned_on_steam_for_commercial_use/","source_host":"www.reddit.com","source_status":"public_url","source_group":"03ab1317acb1c5102157","publication_date":"2024-12-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca4c49200a","original_id":"ext_tickets_08cb85aa36adb0","tier":"B","category":"HACK_THEFT","title":"You absolutely cannot be serious man 😭","summary":"A Steam user discovered that an unauthorized device had access to their account since July 28th and attempted to disable Steam Guard. The user self-locked their account and contacted Steam Support to remove the lock.","quote":"","source_url":"https://www.reddit.com/gallery/1hgyxgj","source_host":"www.reddit.com","source_status":"public_url","source_group":"d42ee758fcedfc84cc32","publication_date":"2024-12-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6c4cda21d","original_id":"ext_tickets_3e5d84690f6c24","tier":"B","category":"TRADE_REVERSAL","title":"Those who abused Community Market purchase should be looked at","summary":"A user describes how their account was compromised via malware and their Steam wallet funds were used to purchase items on the Community Market from another region. They state that Steam Support refused to refund the unauthorized market transactions, citing policy that such transactions are non-refundable.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1hbp0qh/those_who_abused_community_market_purchase_should/","source_host":"www.reddit.com","source_status":"public_url","source_group":"85018c903746344f10d1","publication_date":"2024-12-11","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b7d607e0e","original_id":"ext_tickets_3c49a78dbd8f26","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support doesnt give me my stolen account.","summary":"A user complains that Steam Support has refused to recover their locked account for the past two years, claiming lack of sufficient ownership evidence despite having email purchase receipts.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gz083m/steam_support_doesnt_give_me_my_stolen_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"199d3c09ef43a0180b49","publication_date":"2024-11-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2388314f65","original_id":"ext_tickets_6507d38edda939","tier":"B","category":"RECOVERY_HIJACK","title":"What is Steam Kiosk?","summary":"A user's Steam account has been locked for two weeks because support suspects a compromise and is asking for details about a 'Kiosk' payment method and the first email address used, which the 8-year veteran user cannot provide. The user worries they are facing a final chance to recover the account before permanent locking.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1gdx9nk/what_is_steam_kiosk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1a44f1e3cbdf3c7af02b","publication_date":"2024-10-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb7fcb0d6e","original_id":"ext_tickets_0d444e7c9688c4","tier":"B","category":"RECOVERY_HIJACK","title":"My steam account got hijaked","summary":"A user describes how their Steam account was hijacked after they fell for a phishing link sent by a compromised friend's account. They are struggling to use the Steam Support recovery system because it cannot find their email address.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1gcmlqk/my_steam_account_got_hijaked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"274d0f28b7850b28b284","publication_date":"2024-10-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6707f64ba8","original_id":"ext_tickets_7aaaed8a511c51","tier":"B","category":"BAN_NO_REASON","title":"Banned for commenting \"Is your M4A1S for sale\"","summary":"A user describes getting their account locked and a comment removed after asking if an M4A1-S was for sale, and asks the community if the message was automated and how to appeal.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1erblqr/banned_for_commenting_is_your_m4a1s_for_sale/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a9498ab08c16300d114e","publication_date":"2024-08-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6576bc9d8","original_id":"ext_tickets_7a6771e6e2d2e1","tier":"B","category":"BAN_NO_REASON","title":"Unfairly locked steam account","summary":"A user's Steam account was locked shortly after depositing 10 euro and they received unhelpful automated responses from Steam Support when they tried to resolve the issue.","quote":"","source_url":"https://www.reddit.com/r/u_Born_Toe_6468/comments/1dvdh65/unfairly_locked_steam_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9da1a785bf631fe5eecf","publication_date":"2024-07-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9773deb423","original_id":"ext_tickets_2712bcca83fda3","tier":"B","category":"BAN_NO_REASON","title":"Steam community banned with 20K$ inventory w/o reason","summary":"A user complains that their Steam account with a $20,000 inventory and level 777 was hit with a community ban on March 3, 2025, for alleged theft of other users' accounts while they were in Thailand. They state that Steam Support only provides copy-paste responses without explaining the reason, while suspecting a trade from a P2P site or session usage on a cloud gaming platform might be related.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jmldh2/steam_community_banned_with_20k_inventory_wo/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a2ab082bd0b36c31433e","publication_date":"2025-03-29","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2ceebc46ee","original_id":"ext_tickets_ce1e715afd965c","tier":"B","category":"BAN_NO_REASON","title":"Steam community ban with no reason [20K$ inventory]","summary":"A user with a $20,000 inventory received a Steam community ban for allegedly stealing other users' accounts while traveling in Thailand. They state that Steam Support only provides copy-paste answers without explaining the reason, and suspect it might be related to a P2P skin purchase or using a cloud gaming service.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jlz1dh/steam_community_ban_with_no_reason_20k_inventory/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d273fdd21f66db5b9179","publication_date":"2025-03-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-02fd54a0ee","original_id":"ext_tickets_1730ac715746ae","tier":"B","category":"HACK_THEFT","title":"Items traded to bots without me knowing.","summary":"A Steam user discovered that their inventory worth approximately $300 was traded away to various bot accounts without their knowledge between February 9th and February 16th. They contacted Steam Support to request a restoration of their items and posted online to ask if others experienced the same issue.","quote":"","source_url":"https://www.reddit.com/r/tf2/comments/1ixk77a/items_traded_to_bots_without_me_knowing/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7323b398381384943d7f","publication_date":"2025-02-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a604d4766c","original_id":"ext_tickets_da13d7ccfdbda6","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I think my Account got compromised.","summary":"A Steam user posted on a public forum seeking help after discovering an account alert regarding suspicious content and finding that their support requests were being automatically closed. They were unable to deauthorize devices or change their password due to account restrictions and received an automated email stating the support email address was no longer monitored.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1i60ntz/i_think_my_account_got_compromised/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6dabfd0cf6f10ced4e4","publication_date":"2025-01-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a1be6a5aee","original_id":"ext_tickets_60922e874c8974","tier":"B","category":"RECOVERY_HIJACK","title":"I’m trying to log in to my account after 5 years but it wont let me..","summary":"A returning user is unable to log into their Steam account after five years because they are stuck in a verification loop requiring a mobile authenticator code they cannot access. They contacted Steam Support twice but feel they only received unhelpful automated responses.","quote":"","source_url":"https://www.reddit.com/gallery/1hmrswd","source_host":"www.reddit.com","source_status":"public_url","source_group":"46da7d22297c7d029d8f","publication_date":"2024-12-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-957158401e","original_id":"ext_tickets_b3b3ee685523be","tier":"B","category":"BAN_NO_REASON","title":"Steam just ignore fact of mistake block my account","summary":"A user complains that their Steam account was incorrectly blocked due to a report bot attack and that Steam Support only responds with template messages refusing to investigate further.","quote":"","source_url":"https://www.reddit.com/gallery/1fepmlx","source_host":"www.reddit.com","source_status":"public_url","source_group":"c73edae8fe22c5d02285","publication_date":"2024-09-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23edf479bb","original_id":"ext_tickets_57cc1b40bcb625","tier":"B","category":"BAN_NO_REASON","title":"Steam just ignore fact of mistake block my account","summary":"A user complains that their Steam account was incorrectly blocked due to a bot report attack, and that Steam Support only sends them template messages refusing to properly investigate the issue.","quote":"","source_url":"https://www.reddit.com/gallery/1fepmj0","source_host":"www.reddit.com","source_status":"public_url","source_group":"53aa7fdc18ee727770fa","publication_date":"2024-09-12","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f171076e0d","original_id":"ext_tickets_a44f0effd8a212","tier":"B","category":"BAN_NO_REASON","title":"Accounts are still being automatically banned for simple trading comments on profiles...","summary":"A user describes having their Steam account community banned and disabled due to an automated flag triggered by a routine trading comment left on a profile. They note that such false-positive bans typically take 1 to 4 days to resolve through Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1e8ezq8/accounts_are_still_being_automatically_banned_for/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d4e4729e63d0dbada0b","publication_date":"2024-07-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-51e37c61a0","original_id":"ext_tickets_519768e28b7677","tier":"B","category":"RESTORE_REFUSED","title":"Scammed - 2000 euro Counter-Strike Inventory","summary":"A user describes falling victim to a scam where an imposter claiming to be Steam Support convinced them their account was being banned, leading them to trade away their Counter-Strike inventory worth approximately 2000 euro.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1d4tfxl/scammed_2000_euro_counterstrike_inventory/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1ba23421ad8740728818","publication_date":"2024-05-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67673e0f34","original_id":"ext_tickets_21bac5e8484880","tier":"B","category":"RESTORE_REFUSED","title":"please help me, I have been scammed.","summary":"A user describes being scammed of their Steam skins despite having Steam Guard enabled and states that Steam Support refused to help them restore the items because it would allegedly affect market value.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jtkunq/please_help_me_i_have_been_scammed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"13a4ed5670a4e1b7e610","publication_date":"2025-04-07","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3c3b8030d8","original_id":"ext_tickets_8e010310fe2dc6","tier":"B","category":"RECOVERY_HIJACK","title":"steam support is a JOKE ( account recovery )","summary":"A user complains that Steam Support rejected their proof of ownership, including PayPal transaction records and a driver's license, for a 14-year-old account that hasn't been accessed since 2019. The user states that support threatened to close the ticket without helping.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jjvpe1/steam_support_is_a_joke_account_recovery/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c40c9761db12e268acb5","publication_date":"2025-03-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c7ad5eaa87","original_id":"ext_tickets_1780485b484e1b","tier":"B","category":"RECOVERY_HIJACK","title":"Need Account Recovery Support","summary":"A user describes having their Steam account hijacked after a hacker changed the password and associated email, and reports issues receiving verification codes during the account recovery process. The user expresses concern about losing their valuable game library and asks for advice on contacting Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jja3ov/need_account_recovery_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1d612c4237cfc3ee86e0","publication_date":"2025-03-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-96b6063137","original_id":"ext_tickets_461583e999bc51","tier":"B","category":"RECOVERY_HIJACK","title":"Account has been taken over, having trouble getting it back and Steam is making me wait","summary":"The user's Steam account was taken over after they failed to enable 2FA, resulting in the email being changed and unauthorized purchases made. They are currently experiencing difficulties receiving account recovery codes from Steam Support to their Hotmail email address.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1j37rvi/account_has_been_taken_over_having_trouble/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b6e0a65925146566ebe3","publication_date":"2025-03-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3f0730a60f","original_id":"ext_tickets_5dcae639f92141","tier":"B","category":"RECOVERY_HIJACK","title":"steam account hacked or, hijacked, sending links to friends","summary":"A user describes their Steam account being compromised and used to send phishing links to friends, noting that self-recovery was blocked and they had to contact Steam Support. They suspect a broader security breach involving family members' accounts.","quote":"","source_url":"https://www.reddit.com/r/cybersecurity_help/comments/1iwzfrr/steam_account_hacked_or_hijacked_sending_links_to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"863cff87723635f99ccc","publication_date":"2025-02-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8a14baff2b","original_id":"ext_tickets_3b06a2615c7438","tier":"B","category":"RECOVERY_HIJACK","title":"Account","summary":"A user describes struggling to recover their hijacked Steam account for months, stating that Steam Support claims they are not the rightful owner despite providing proof, and notes they lost skins worth $7,000 to $10,000.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1i9ge97/account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"80241b167b3e45bb45e2","publication_date":"2025-01-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2291dbd963","original_id":"ext_tickets_02882db2c612fe","tier":"B","category":"RECOVERY_HIJACK","title":"Troubles with regaining access to my steam account","summary":"A user is having trouble recovering their Steam account after their password stopped working and the hacker changed the registration email. Although they can provide PayPal and invoice information as proof of ownership, Steam Support is asking for the original registration email and product keys which the user no longer has access to.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ho7qf9/troubles_with_regaining_access_to_my_steam_account/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7549f0f3cfdd74173727","publication_date":"2024-12-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-17e4a1ab73","original_id":"ext_tickets_7bcd02dedb412f","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support.","summary":"A user recounts their frustration with Steam Support after failing to recover their account following a phone number change, claiming support requested impossible payment and physical game key information before refusing assistance.","quote":"","source_url":"https://www.reddit.com/gallery/1h04ali","source_host":"www.reddit.com","source_status":"public_url","source_group":"2980b600650577ac9de3","publication_date":"2024-11-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-308d66131d","original_id":"ext_tickets_bc3a2b506acb5b","tier":"B","category":"HACK_THEFT","title":"Someone changed my password and email, please help","summary":"The user lost access to their Steam account after making a purchase on a third-party site, discovering that their password and associated email address were changed by an unauthorized person.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bs6jav/someone_changed_my_password_and_email_please_help/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cb084f2c379cc021d17e","publication_date":"2024-03-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-45719aa2ad","original_id":"ext_tickets_5e8b1ed16faf36","tier":"B","category":"RECOVERY_HIJACK","title":"My account got Hijacked","summary":"A Steam user describes having their account hijacked, with the email and phone number changed by the attackers, and expresses frustration that standard recovery options fail to locate the account.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1at69o1/my_account_got_hijacked/","source_host":"www.reddit.com","source_status":"public_url","source_group":"af0fa13a5ee524a58c06","publication_date":"2024-02-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-03af7b420f","original_id":"ext_tickets_937df9ee71958d","tier":"B","category":"RECOVERY_HIJACK","title":"Can't access my account anymore and steam support is NOT cooperating","summary":"A user describes being locked out of their Steam account after reinstalling Windows because their phone number for Steam Guard was outdated and support rejected the game keys provided as proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/191oddy/cant_access_my_account_anymore_and_steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"69bb03cb77a5cb3b3110","publication_date":"2024-01-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf11956868","original_id":"ext_tickets_eeec0057959f8a","tier":"B","category":"RECOVERY_HIJACK","title":"Help.","summary":"A user's Steam account was compromised after their brother clicked on a phishing link offering a free $50 Steam gift card, leading to changed login credentials and a locked account. The user is asking for advice on what to do after contacting Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/18q5n4e/help/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e1a62cd0807b8dec2954","publication_date":"2023-12-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a3ad5c65f5","original_id":"ext_tickets_b70e010fea7a2c","tier":"B","category":"RECOVERY_HIJACK","title":"My steam account got compromised","summary":"A Steam user describes how their account was compromised a few hours ago, resulting in their password, email, and phone number being changed by the attacker, leaving them unable to use standard recovery methods and asking how to contact Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/17zxigm/my_steam_account_got_compromised/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8efb3f9f5926a4341a3d","publication_date":"2023-11-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1fafa97c26","original_id":"ext_tickets_b143127be7efdf","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Be careful guys","summary":"A user recounts being targeted by a scammer impersonating Steam support (\"manager Alex\") who threatened account deletion and eventually had games removed from their library, after which Steam Support allegedly closed their ticket without real help.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ctkt5m/be_careful_guys/","source_host":"www.reddit.com","source_status":"public_url","source_group":"769085fe17054fb1bc63","publication_date":"2024-05-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-35ae2fe228","original_id":"ext_tickets_0f189e313ca838","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam account got locked for posting or upvoting suspicious content on Steam","summary":"A user received a 15-year community ban after posting a comment about an AK-47 Redline on a profile and complains that their support tickets are being closed within 5-10 minutes without receiving an answer.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1avg3a4/steam_account_got_locked_for_posting_or_upvoting/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0376a81f3be9f0eeb17b","publication_date":"2024-02-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9edde705d2","original_id":"ext_tickets_f764c7a2fba278","tier":"B","category":"BAN_NO_REASON","title":"Finally Unbanned Justice served but it took more than 2 months!","summary":"A user recounts receiving a false automated game ban on December 13, 2023, while playing a casual match, which was later removed after two months. The user criticizes Steam Support for providing canned responses and ignoring tickets during the ban period.","quote":"","source_url":"https://i.redd.it/4o2sxy2vahhc1.png","source_host":"i.redd.it","source_status":"public_url","source_group":"c3f150e3b0078295f564","publication_date":"2024-02-09","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-531cbe0a6f","original_id":"ext_tickets_bcabdd327455dd","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I got community ban because of a hacker","summary":"A user states they received a community ban due to a hacker and complains that their Steam Support tickets are being maliciously closed without resolution. They are asking for alternative ways to contact support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1adg3d8/i_got_community_ban_because_of_a_hacker/","source_host":"www.reddit.com","source_status":"public_url","source_group":"513372b72dadfb5b1a4b","publication_date":"2024-01-28","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f444e6b8d5","original_id":"ext_tickets_af8408b8a0b1d8","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"steam support is immediatly closing my support tickets","summary":"A Steam user describes receiving a community ban after a trade following a password change, and complains that Steam Support has closed all four of their support tickets without a response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ab6cfe/steam_support_is_immediatly_closing_my_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cef537aaead896d91199","publication_date":"2024-01-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a5b44338f7","original_id":"ext_tickets_f4f0286107a2b1","tier":"B","category":"RECOVERY_HIJACK","title":"Can't log in HELP PLEASE","summary":"A user lost access to their Steam account after getting a new phone without transferring Steam Guard and losing their old phone number. They submitted payment verification to Steam Support but are waiting for a response and asking for alternative recovery methods.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bu9xjb/cant_log_in_help_please/","source_host":"www.reddit.com","source_status":"public_url","source_group":"43c3709447724c2c1a88","publication_date":"2024-04-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa05e04ea0","original_id":"ext_tickets_785fabfef5ad2a","tier":"B","category":"RECOVERY_HIJACK","title":"I need help","summary":"The user fell for a common Discord scam where a scammer falsely claimed they reported the user's account and directed them to a fake Steam moderator. The user handed over account access, and the scammer subsequently locked the account and demanded 300 USD, prompting the user to contact Steam Support while lacking traditional purchase receipts.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/uu363k/i_need_help/","source_host":"www.reddit.com","source_status":"public_url","source_group":"34489766991fb8dd956c","publication_date":"2022-05-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff685f10bc","original_id":"ext_tickets_081c8bd2774885","tier":"B","category":"RECOVERY_HIJACK","title":"Hijacked account - block request!","summary":"A user fell for a phishing scam and had their account and items stolen after providing a Steam Guard code. They reported the hijacking to Steam Support on August 10th at 17:00 BST and are waiting for a response while requesting their account be blocked.","quote":"","source_url":"http://www.reddit.com/r/Steam/comments/1kdhsl/hijacked_account_block_request/","source_host":"www.reddit.com","source_status":"public_url","source_group":"e820b1e61dc24df4a354","publication_date":"2013-08-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-efff7b8166","original_id":"ext_tickets_49c5ceb0d7e13c","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user recounts how Steam Support mistakenly handed over their account to a stranger approximately four months ago after the person submitted a request in broken English.","quote":"","source_url":"https://www.reddit.com/r/Gundam/comments/1kpjima/thanks_gabe/mszbn7x/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c29a8eabe5fa31b5213","publication_date":"2025-05-18","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc2efa38df","original_id":"ext_tickets_dd18d0c2a0bd76","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A user complains on Reddit that their 7-year-old Steam account with over 130 games was stolen despite Steam Guard, and Steam Support is ignoring their messages and proof of ownership.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1go228y/steam_data_breach/lwzis1d/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3c7a88a82dbad18a8905","publication_date":"2024-11-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4bd2e93822","original_id":"ext_tickets_1cda21e26dc2a3","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A user on Reddit describes losing 5,000 to 7,000 USD and states that Steam Support is demanding the original CD key from 20 years ago while ignoring other proofs of ownership.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1g070dn/rip_howl_blue_gem_karambit_and_much_more_i_made/lr7mczz/","source_host":"www.reddit.com","source_status":"public_url","source_group":"41b1ecddcac60bd6cad8","publication_date":"2024-10-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dc440b5d37","original_id":"ext_tickets_c19f797d4da994","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Reddit Comment Ticket Log","summary":"A user recounts how their Steam account with about $15,000 in CS:GO skins was hijacked after an attacker convinced Steam Support to transfer ownership and remove the phone number, despite the user having 2FA enabled. The user eventually recovered the account and claimed support confirmed an attacker used fabricated proof.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1dkcw8w/account_got_overtaken_they_bypassed_my_steam/la4tpv5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b69558aa81b8afab5049","publication_date":"2024-06-25","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26d1e3e68b","original_id":"ext_tickets_9eef9fe73092f5","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user complains that Steam Support locked their account and demanded proof of ownership despite the user still having access to the original registered email address.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1chjb49/rsteam_monthly_community_support_thread/l6b0954/","source_host":"www.reddit.com","source_status":"public_url","source_group":"eba2bce20dfcd742b09f","publication_date":"2024-05-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86f13cf900","original_id":"ext_tickets_687dabf4de061c","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Reddit Comment Ticket Log","summary":"A user complains on Reddit that their Steam account was locked due to an unusual login from a rented server in another country, and Steam Support has not replied to their unlock ticket for four days despite providing CD keys and credit card details.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1b3sm0l/rsteam_monthly_community_support_thread/kvqj3z9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"7ec6f2b2a4900ac7f81f","publication_date":"2024-03-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e5703ada6a","original_id":"ext_tickets_235d2a7758502b","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Reddit Comment Ticket Log","summary":"A user complains on Reddit that Steam Support locked their accounts, refused to consider their ownership proofs like wallet codes, and banned them from submitting new support tickets for a month.","quote":"","source_url":"https://www.reddit.com/r/LegalAdviceIndia/comments/1j383jn/my_steam_accounts_have_been_locked_the_support_is/mfxyy86/","source_host":"www.reddit.com","source_status":"public_url","source_group":"245016380568c989c0b8","publication_date":"2025-03-04","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bbbc30299e","original_id":"ext_tickets_8563ff60451876","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Reddit Comment Ticket Log","summary":"A user complains on Reddit that Steam Support locked their accounts for alleged account buying/selling and trading issues, closing their tickets without accepting ownership proof or explanation.","quote":"","source_url":"https://www.reddit.com/r/legaladvice/comments/1j2hc58/my_steam_accounts_have_been_locked_the_support_is/mfs7g0a/","source_host":"www.reddit.com","source_status":"public_url","source_group":"adb7c29873230f57bf5b","publication_date":"2025-03-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c920fa064","original_id":"ext_tickets_5e7456ce345207","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user describes how their girlfriend's account was stolen by her ex-partner who used old game keys as proof of ownership. Steam Support ultimately refused to help and began ignoring their support tickets.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ila9s6/247_365/mbzi23g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"592c6f409763992d2ec1","publication_date":"2025-02-10","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f498373497","original_id":"ext_tickets_f6ae1a006b6c88","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A user recounts how their account was hacked 10-15 years ago after spending significant money, and Steam Support rejected their PayPal invoices, tax forms, and ID as proof of ownership, instead favoring the hijacker logging in from a Russian IP.","quote":"","source_url":"https://www.reddit.com/r/SteamDeck/comments/1hee02h/valve_has_unbeatable_customer_service/m258cn2/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3a8b41c69320db70d669","publication_date":"2024-12-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a63f3f9b5","original_id":"ext_tickets_1919ccb3273649","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user describes receiving an unreasoned community ban and claims Steam Support demanded a 20-year-old first CD key while ignoring other proofs of ownership, resulting in a loss valued at $5,000 to $7,000.","quote":"","source_url":"https://www.reddit.com/r/cs2/comments/1h53qp3/steam_support_is_stealing_accounts_again/m065yph/","source_host":"www.reddit.com","source_status":"public_url","source_group":"46c879cba13d21eafe1e","publication_date":"2024-12-03","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bf0a2931c8","original_id":"ext_tickets_97c1e0bac2dbff","tier":"B","category":"BAN_NO_REASON","title":"Reddit Comment Ticket Log","summary":"A user shares a copy of the final message they sent to a Steam Support ticket, arguing against Steam's ownership verification methods that required a 2003 physical CD key and rejected a refunded PayPal invoice. They state their account is community banned and threaten legal action over $15 withheld on the account.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/d2s5q2/steam_support_asking_for_my_steam_cd_key/ly5ymy9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"bb96b7490b7c59bf6bb2","publication_date":"2024-11-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-12cd319b56","original_id":"ext_tickets_fc14f74f561c5d","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A user describes trying to recover an old Steam account from over 20 years ago by providing various details like account names and past games, but states that Steam Support refused to help because they could not provide the original physical CD key for Counter-Strike 1.6.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1gfskra/steam_is_asking_for_a_cd_from_20_years_ago/lukt24z/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f7989f4a9c2bff0dd87b","publication_date":"2024-10-30","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-123ab4db19","original_id":"ext_tickets_bcb31edbb454cb","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user describes losing their phone and Steam Guard 2FA, after which Steam Support demanded physical CD-keys and wallet card codes they did not possess, eventually closing the ticket without offering a solution.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ftlasg/rsteam_monthly_community_support_thread/ls87hek/","source_host":"www.reddit.com","source_status":"public_url","source_group":"1722184521b35b7a3b2d","publication_date":"2024-10-16","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f520c18c1d","original_id":"ext_tickets_d2a77f85b99548","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user recounts how Steam Support requested a CD key to prove account ownership, which they do not have, resulting in the loss of access along with a 46 euro inventory and CS2 prime status.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1esbdyn/im_in_shambles/li4p2vb/","source_host":"www.reddit.com","source_status":"public_url","source_group":"3998c6398e34d023b15d","publication_date":"2024-08-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4c4ec3d7d5","original_id":"ext_tickets_0ba7e0b439f844","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user describes their frustration with Steam Support repeatedly asking for physical or digital CD keys to verify account ownership after their account was compromised and phone number unattached. The user explains they do not have CD keys because their purchases were digital and the hacker deleted purchase emails, leading support to threaten ticket closure.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ehdt1p/rsteam_monthly_community_support_thread/lg70ki5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"f57eb975f7024647e06c","publication_date":"2024-08-02","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8c0020f26","original_id":"ext_tickets_f0e11c4ff3b734","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user describes their struggle trying to recover an old Steam account after their laptop died two years prior. They state that Steam Support is asking for verification details like old credit card numbers and CD keys which they no longer possess.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1ehdt1p/rsteam_monthly_community_support_thread/lfzsgqw/","source_host":"www.reddit.com","source_status":"public_url","source_group":"928a09fc672dffc1ea60","publication_date":"2024-08-01","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2cabb2585e","original_id":"ext_tickets_9fc81805ade47f","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user describes how her husband's email was already associated with a Steam account and Steam Support refused to help recover it without a CD key, which they do not have.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1dsq6qv/rsteam_monthly_community_support_thread/leikm6n/","source_host":"www.reddit.com","source_status":"public_url","source_group":"fcda199dd36a01862591","publication_date":"2024-07-23","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b8769d910","original_id":"ext_tickets_e9e1efe3ebb5a4","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A user shares on Reddit that Steam Support refused to help recover their account because they could not provide old credit card details or CD keys from when they created the account at age 12, despite having continuous access to the linked email for over 8-9 years.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1bt0q4n/rsteam_monthly_community_support_thread/kzoa9we/","source_host":"www.reddit.com","source_status":"public_url","source_group":"84d4289fa7e9a16cb4a9","publication_date":"2024-04-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cc49bf3e87","original_id":"ext_tickets_a07458b3d17670","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A user on Reddit describes losing access to their 20-year-old Steam account after credentials were changed. Steam Support is reportedly requiring an original CD-key from two decades ago to recover it, which the user no longer has.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1bt0q4n/rsteam_monthly_community_support_thread/kzmszgk/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b0bb621b721d0e4f3778","publication_date":"2024-04-15","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1cfc104c6b","original_id":"ext_tickets_009ed7c4e4e3f0","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user shares an update that they successfully recovered their Steam account after Steam Support emailed them a new password. The user notes that they could not provide an old CD-key, but providing an old email address allowed them to regain access, resulting in a temporary trade restriction.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bg4ymh/steam_account_hijacked_and_locked/kvviuaf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6146ef0aea05d2074900","publication_date":"2024-03-21","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-531c3ff936","original_id":"ext_tickets_388a35aa5a0b6b","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A user describes how Steam Support rejected extensive ownership proof including billing details, phone numbers, and bank statements, demanding a physical CD key photo instead. Because the user has always bought games digitally, they cannot provide this and risk losing their account permanently.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1bekyi5/account_hacked_by_russians_even_with_two_factor/kv9lcin/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea6eeb0d6f9cd305b1d9","publication_date":"2024-03-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1678d1836","original_id":"ext_tickets_00040b8bfc51c6","tier":"B","category":"RECOVERY_HIJACK","title":"Reddit Comment Ticket Log","summary":"A Reddit user describes how Steam Support locked a hijacked account and is demanding an old CD key as proof of ownership, which the user no longer has.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1b14suy/so_steam_decided_to_community_ban_my_profile/ksccqnf/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0a81d448f962e5718946","publication_date":"2024-02-27","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-aa340437f3","original_id":"ext_tp_7d1ea48055fba0","tier":"B","category":"RECOVERY_HIJACK","title":"horrible company.","summary":"A user complains that their account was repeatedly flagged for unauthorized access and that Steam Support demanded impossible-to-find CD keys for account recovery despite being provided with PayPal and phone verification.","quote":"","source_url":"https://www.trustpilot.com/review/steamcommunity.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"0575756b546cb3b78f13","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3e8a117829","original_id":"ext_tp_06f92725c5e408","tier":"B","category":"RESTORE_REFUSED","title":"Lost 288 euros in steam wallet","summary":"The user states they lost 288 euros in their Steam wallet due to an account compromise despite having two-step verification enabled. They report that Steam Support refused to help because the funds were spent in the community market.","quote":"","source_url":"https://www.trustpilot.com/review/steamcommunity.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"0575756b546cb3b78f13","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9482c0b23","original_id":"ext_tp_164e489f5387ef","tier":"B","category":"RESTORE_REFUSED","title":"Steam is not reverting scam trades!","summary":"A user complains that Steam Support refused to revert a scam trade, claiming that Steam policies state items trade-protected for 7 days should be reverted.","quote":"","source_url":"https://www.trustpilot.com/review/steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4b7b37acc315a53bd40a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e49a4ef91","original_id":"ext_tp_533b2fa7e90379","tier":"B","category":"RESTORE_REFUSED","title":"got hacked","summary":"A user states their account was hacked and two gift games were sent to the hacker, but Steam Support refused to offer a refund or help after the situation was explained.","quote":"","source_url":"https://www.trustpilot.com/review/steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4b7b37acc315a53bd40a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-20281fd1ec","original_id":"ext_tp_d9e47e9f1e2133","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Extremely poor customer service","summary":"A user complains that Steam Support failed to help them regain access to their account after they were locked out by Steam Guard, eventually closing their ticket without resolution after a week.","quote":"","source_url":"https://www.trustpilot.com/review/steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4b7b37acc315a53bd40a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1ec953cbb9","original_id":"ext_tp_0b553161c51bee","tier":"B","category":"RECOVERY_HIJACK","title":"Shocking company that were quite happily take your money and then not enable you to login","summary":"A user complains that they lost access to their email account, preventing them from logging into Steam and playing a £70 game called Civilization. They state that Steam Support told them the account was active but reset emails were failing, and now Steam claims the account does not exist.","quote":"","source_url":"https://www.trustpilot.com/review/steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4b7b37acc315a53bd40a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a049bb5ea3","original_id":"ext_tp_6281a544b95a18","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My account got hacked with no help","summary":"A user complains that their Steam account was hacked on May 15th and that Steam Support has left them without help or response for over 48 hours.","quote":"","source_url":"https://www.trustpilot.com/review/steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4b7b37acc315a53bd40a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5dbb366c1","original_id":"ext_tp_64a7388b7e75f9","tier":"B","category":"RECOVERY_HIJACK","title":"Can't access the games I paid for","summary":"The user complains that Steam Support refuses to update the email address on their account without a CD key they no longer possess, leaving them unable to access their purchased games across two referenced tickets.","quote":"","source_url":"https://www.trustpilot.com/review/steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4b7b37acc315a53bd40a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ba1481220","original_id":"ext_tp_f1ad4fe48d464a","tier":"B","category":"RESTORE_REFUSED","title":"Steam helped the thief steal my in-game items","summary":"A user complains that Steam Support refused to help after their account was accessed during the night without mobile authenticator prompts, resulting in the theft of 8 in-game items worth 400 USD.","quote":"","source_url":"https://www.trustpilot.com/review/steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4b7b37acc315a53bd40a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5a67ef06e7","original_id":"ext_tp_8c9c27fc25da56","tier":"B","category":"RECOVERY_HIJACK","title":"Raging mad at poor customer service","summary":"A user expresses frustration that Steam Support refused to recover their old account because they could not provide the last 4 digits of an old credit card used years ago, resulting in the loss of their games and purchases.","quote":"","source_url":"https://www.trustpilot.com/review/steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4b7b37acc315a53bd40a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5c60dbe04","original_id":"ext_tp_6e2cefdb0f7153","tier":"B","category":"RECOVERY_HIJACK","title":"Very poor account security.","summary":"A user recounts that after complaining about a Steam Support agent, their account was allegedly deleted without their consent, and Steam Support subsequently refused to recover it, citing a deletion request. This submission is a user's personal account and does not contain direct Steam Support quotes.","quote":"","source_url":"https://www.trustpilot.com/review/steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4b7b37acc315a53bd40a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-46f544508a","original_id":"ext_dork_e899b50fe8b9fe","tier":"B","category":"RESTORE_REFUSED","title":"My steam account got hacked someone refunded ...","summary":"A user describes that their Steam account was compromised after logging into a fake website and that Steam Support refused to help. This is a user's paraphrase rather than a direct Steam Support communication.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1ngftts/my_steam_account_got_hacked_someone_refunded_my/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b41fd77baebc26630cae","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d64bc1ba55","original_id":"ext_md_621d8b2677a31c","tier":"B","category":"RESTORE_REFUSED","title":"$170 Dota2 inventory hijacked. Steam Support ignores my ...","summary":"A Reddit user reports that their Dota 2 inventory worth $170 was hijacked and their Steam account stolen, while Steam Support ignores the issue and refuses to help.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1vx49fz/170_dota2_inventory_hijacked_steam_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"58c2c642d6048079c038","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d06200a4f9","original_id":"mk_71739414974344","tier":"B","category":"RESTORE_REFUSED","title":"Steam is rated \"Poor\" with 2 / 5 on Trustpilot","summary":"A user writes a Trustpilot review stating they lost $750 worth of in-game items and that Steam Support refused to restore them, responding with canned messages.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com?page=4","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"4dfc8ee0d68a003fb2df","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e57f274c75","original_id":"mk_32015121894923","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Its been 3 days since I have made a Steam support ticket ...","summary":"A user complains that they have been waiting three days for a response to their Steam support ticket regarding a community ban that prevents them from playing on VAC-secured servers.","quote":"","source_url":"https://www.quora.com/Its-been-3-days-since-I-have-made-a-Steam-support-ticket-and-still-no-response-I-have-got-a-Community-ban-which-doesnt-let-me-play-on-VAC-Secured-Servers-How-long-does-it-take-for-Steam-to-respond-to-this-type-of","source_host":"www.quora.com","source_status":"public_url","source_group":"392863a4e3e6b6884960","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58214cba83","original_id":"mk_69239752982897","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account hijacked - General Website Discussions","summary":"A user discusses on a forum that Steam Support acted strangely and mistakenly gave access to a hijacker in their case.","quote":"","source_url":"https://forums.backpack.tf/topic/75244-steam-account-hijacked","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"8d0c65e66bdab4c2b8b5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-58a2450c9b","original_id":"mk_91834304509832","tier":"B","category":"RECOVERY_HIJACK","title":"My account was stolen, customer service does not help me restore, this is to help thieves :: Help and Tips","summary":"A Steam user complains on the community forums that their account was stolen and Steam Support refused to restore it because they forgot their initial phone number, while the thief used a refund transaction to hijack the account. Other community members reply that arguing is useless and users must provide the exact information requested by support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6725643618950882018","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4f283beac6d860d14f22","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ec7c12159","original_id":"mk_40722894165581","tier":"B","category":"RESTORE_REFUSED","title":"STEAM GUARD HACKED IT'S NOT SECURE! Bypass Exploit WARNING!","summary":"A user describes in a video transcript or post how their friend's account was compromised, items sold, and funds transferred via the market without Steam Guard warnings. The author states that Steam Support locked the account upon report but refused to restore the lost items or account contents.","quote":"","source_url":"https://www.youtube.com/watch?v=G9QTgcJk2wM","source_host":"www.youtube.com","source_status":"public_url","source_group":"9b8f8829fbc8b935097f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7ea1d6213","original_id":"mk_24173223233757","tier":"B","category":"RESTORE_REFUSED","title":"Some c*nt stole my items (pls help) :: Team Fortress 2 General Discussions","summary":"A user on the Team Fortress 2 discussion forum complains that their valuable tradeable items were stolen and that Steam Support refused to restore them, citing their policy of not moving items between accounts. The user claims they had Steam Guard enabled and never authorized the trade.","quote":"","source_url":"https://steamcommunity.com/app/440/discussions/0/669472405704627807/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c335182c59ad9510894a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f88ccdd2df","original_id":"mk_73841613025806","tier":"B","category":"HACK_THEFT","title":"i have been scammed under someones name STEAM SUPPORT (VA EVINA) :: Steam Community","summary":"A user on the Steam Community forums reports having their entire Rust inventory stolen and games deleted after being scammed by someone impersonating Steam Support under the name 'VA EVINA'. Another community member replies with helpful links to Steam FAQs and scam guides.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/814724377262424571/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"f5580f2fe5f7d4266e5a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dde97a869a","original_id":"mk_32691534307616","tier":"B","category":"RECOVERY_HIJACK","title":"Steam reviewed by Mike Dodgson on 7/2/2022","summary":"A user complains on Trustpilot that their son's email and Steam account were hacked, changing login credentials, and expresses frustration that Steam Support cannot be contacted easily when locked out.","quote":"","source_url":"https://www.trustpilot.com/reviews/62c02e8eba5bb6ef04298a5c","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"7b3c8a2056ab4635b6f4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-da84f9609f","original_id":"mk_44194114048349","tier":"B","category":"RECOVERY_HIJACK","title":"Jörn Bastian – Bewertungen","summary":"A user named Jörn Bastian complains on a review platform about Steam Support's strict recovery requirements after losing access to their old phone number for Steam Guard. The user criticizes the lack of flexible self-service options and live chat support.","quote":"","source_url":"https://de.trustpilot.com/users/68458bfb2824b5ec75080e2f","source_host":"de.trustpilot.com","source_status":"public_url","source_group":"a6454274af08c9454044","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f28bc1953d","original_id":"mk_34652891312391","tier":"B","category":"HACK_THEFT","title":"HELP SOMEONE HAS HACKED MY ACCOUNT AND DELETING MY STEAM SUPPORT MESSAGES :: Help and Tips","summary":"A user named iamspeed posted on the Steam discussions on June 4, 2023, reporting that their account was compromised after a CS:GO match. The attacker manipulated profile details, tricked the user into trading away CS:GO skins worth approximately $700, and deleted support messages, leaving the user unable to contact Steam Support properly.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3839928078015722189/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"777d9bbbeabea5fa0a18","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f89134ed5f","original_id":"mk_18627652657438","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Stolen Skins by Steam :: Help and Tips","summary":"A user on a Steam Community discussion board describes being threatened with a trade ban over allegedly stolen skins, being given 12 hours to move items, and having messages to Steam Support ignored.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4343240481092478061/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e2cfadc4b11a4745d14c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5aa881d469","original_id":"mk_33474396218787","tier":"B","category":"HACK_THEFT","title":"Got scammed by a fake Steam support, lost my whole CS2 inventory :: Help and Tips","summary":"A user named Abey posted on the Steam Community forums describing how they were scammed by someone impersonating Steam Support named 'Ryan Cooper'. The scammer made them click a link and send a photo, leading to their account being hijacked and CS2 skins worth approximately $1700 USD being sold on the Steam Market on April 30 and May 2, 2024.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/834997553301951905/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"661a30046e224ff4e158","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c0603f324","original_id":"mk_15726658799268","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Ticket closed twice without any resolution or response","summary":"The user describes their experience of having their Steam Support tickets closed twice without any resolution or response after 5-6 days.","quote":"","source_url":"https://www.reddit.com/r/CardMarket/comments/1q5j1nm/ticket_closed_twice_without_any_resolution_or","source_host":"www.reddit.com","source_status":"public_url","source_group":"e3a2afb16508acaba5ed","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d343c59a6c","original_id":"mk_30282839024977","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"69064840-0446-1 2 недели на одном месте. поддержка игнорирует все сообщения. все сроки уже прошли. — Василий Федоров на vc.ru","summary":"A user named Vasily Fedorov complains on vc.ru that Steam Support has been ignoring all messages regarding ticket 69064840-0446-1 for two weeks.","quote":"","source_url":"https://vc.ru/id5713298/2748686-69064840-0446-1-2-nedeli-na-odnom-meste-podderzhka-ignoriruet-vse-soobsheniya-vse-sroki-uzhe-proshli","source_host":"vc.ru","source_status":"public_url","source_group":"8944d46718b5c8f13db0","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4074c749d6","original_id":"mk_50659241241051","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account has been revoked and support refuses to help :: Help and Tips","summary":"A Steam user admits to lying to Steam Support about their account ownership, which led to Steam locking and revoking access to the account, and now support refuses to help them recover it despite providing proof.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3791506981619898631/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a1f18313cbae2c50ec78","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7dbb311ce","original_id":"mk_57749834536571","tier":"B","category":"BAN_NO_REASON","title":"ex-ESC: \"Banned without any proof\"  | HLTV.org","summary":"A professional CS:GO player from team ex-ESC discusses receiving a ban from Valve majors without receiving any concrete proof or explanation, claiming innocence regarding match-fixing allegations.","quote":"","source_url":"https://www.hltv.org/news/14188/ex-esc-banned-without-any-proof","source_host":"www.hltv.org","source_status":"public_url","source_group":"d6c87f0f49de08b4007d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64d9cc477c","original_id":"mk_70597072979617","tier":"B","category":"HACK_THEFT","title":"Steam Guard Mobile Authenticator backup codes has been used to log in to your account :: Dota 2 General Discussions","summary":"A Dota 2 user posted in the community discussions asking about the loss of 8 expensive items after receiving a notification that a Steam Guard Mobile Authenticator backup code was used to log into their account on September 5, 2020. The text is a user forum post, not a direct Steam Support communication.","quote":"","source_url":"https://steamcommunity.com/app/570/discussions/0/2944746708987748782/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4871c3989faa15855026","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2cb96b0581","original_id":"mk_53970188171312","tier":"B","category":"RESTORE_REFUSED","title":"My Inventory was hijacked while in CS2 comp lobby and faceit.","summary":"A user complains on the Steam Discussions forum that their CS2 inventory worth about $6,000 was hijacked while playing on Faceit, and criticizes Valve for refusing to reverse trades despite trade holds.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/603024330654256132/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a289b51e50d3ca95798c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2e8189df9b","original_id":"mk_49646184168879","tier":"B","category":"RESTORE_REFUSED","title":"Украли все предметы с аккаунта, техподдержка не помогает. :: Help and Tips","summary":"A user on the Steam Community forums reports that over 200 items were stolen from their account during an unauthorized email and phone change, and that Steam Support refused to restore the items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/587308523700966869","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c3500ef3c974e5a60907","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06df5c39d2","original_id":"mk_40941022420818","tier":"B","category":"RESTORE_REFUSED","title":"Steam отказывается что-либо восстанавливать : r/Scams","summary":"A Reddit post title and user statement discussing that Steam Support confirmed the account was hacked and items stolen, but refused to restore items and did not ban the thief's account.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1ldgwcy/account_hacked_items_stolen_steam_refuses_to?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"f3f855301da8aa051f35","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f64bd1931f","original_id":"mk_53180500915264","tier":"B","category":"RESTORE_REFUSED","title":"Верните украденные предметы и обеспечьте ...","summary":"The user is demanding the return of stolen CS2 items and expressing belief that items should be restored within 7 days. This is written from the user's perspective rather than being an official Steam Support message.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1l7ugbo/restore_stolen_items_and_enforce_accountability?tl=ru","source_host":"www.reddit.com","source_status":"public_url","source_group":"68fe97cff6ab5af806fe","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b074a9b9a","original_id":"mk_16148469518333","tier":"B","category":"RESTORE_REFUSED","title":"Крайне низкое качество поддержки Steam и полный отказ в помощи пользователю :: Steam Discussions","summary":"A user on Steam Discussions complains about Steam Support refusing to help recover stolen items after their account was hijacked. The user expresses frustration with Steam's no-restoration policy, noting that support gave a generic automated response regarding phishing.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/682986292645064187?l=japanese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5cf7ad84f657e0182645","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fd147f315","original_id":"mk_54128296651321","tier":"B","category":"RESTORE_REFUSED","title":"Крайне низкое качество поддержки Steam и полный отказ в помощи пользователю :: Steam Discussions","summary":"A Steam user complains on the community discussions about Steam Support refusing to return stolen items after their account was hijacked. The post expresses frustration with Valve's no-restoration policy and lack of assistance.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/682986292645064216","source_host":"steamcommunity.com","source_status":"public_url","source_group":"66bae244cc7d15ca48b7","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a71043afa7","original_id":"mk_86394177832120","tier":"B","category":"RESTORE_REFUSED","title":"NEW SCAM - ALL USERS BE WARNED. Is Steam Guard ...","summary":"A user warns about a scam and states that Steam Support did not provide answers and refused to return their stolen items.","quote":"","source_url":"https://forums.backpack.tf/topic/85761-new-scam-all-users-be-warned-is-steam-guard-compromised","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"a7eb839756199148a0a9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c66191904d","original_id":"mk_61409166321243","tier":"B","category":"RESTORE_REFUSED","title":"Украли предметы из steam | Пикабу","summary":"A user on Pikabu describes losing their Steam items after logging into a phishing site via a search engine link. They state that Steam Support refuses to help, and ask the community to report the scammer's profile.","quote":"","source_url":"https://pikabu.ru/story/ukrali_predmetyi_iz_steam_8116474","source_host":"pikabu.ru","source_status":"public_url","source_group":"d936a15ab6e4c0e4d55c","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-014b8235ed","original_id":"mk_76008456891740","tier":"B","category":"HACK_THEFT","title":"Украли вещи из инвентаря STEAM - 07.04.24 10:50 | Пикабу","summary":"A user on Pikabu describes how their friend had their entire inventory worth over $3,000 stolen via a scam involving a fake Faceit community and a request to transfer items to a trusted person. The text includes an excerpt of the support ticket submitted to Steam, detailing the fraudulent scheme.","quote":"","source_url":"https://pikabu.ru/story/ukrali_veshchi_iz_inventarya_steam_11298942","source_host":"pikabu.ru","source_status":"public_url","source_group":"9657d4784fe327fa76f0","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4cbfa26e20","original_id":"mk_40577001249678","tier":"B","category":"RECOVERY_HIJACK","title":"Как меня развели на Steam аккаунт и как его восстановить? (ЧАСТЬ 1) - 16.11.23 15:31 | Пикабу","summary":"A user on Pikabu describes how they were targeted in a Steam account scam. The text includes a fake support notification and a scammer impersonating Steam support on Discord under the name Jason Mitchell.","quote":"","source_url":"https://pikabu.ru/story/kak_menya_razveli_na_steam_akkaunt_i_kak_ego_vosstanovit_chast_1_10833343","source_host":"pikabu.ru","source_status":"public_url","source_group":"22d2c954c66dc4219f2b","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-66e9a82d86","original_id":"mk_90939074775431","tier":"B","category":"API_KEY_THEFT","title":"Please help me, (i think api key scam) :: Counter-Strike 2 General Discussions","summary":"A user named Yaser posted in the Counter-Strike 2 discussions on September 7, 2023, describing how their knife was stolen via an API key scam where a scammer intercepted a trade intended for a friend. The user is asking if there is any chance to get the knife back.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/3821922393601735438/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"06fb1fba6c38afba9419","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c9f879a87f","original_id":"mk_17624285161992","tier":"B","category":"HACK_THEFT","title":"«Зашел от моего имени, удалил всех друзей, убрал ...","summary":"The user describes their Steam account being hacked, where the attacker logged in, removed friends, cleared comments, and changed the status.","quote":"","source_url":"https://t-j.ru/fraud-online-game","source_host":"t-j.ru","source_status":"public_url","source_group":"86acc88b72f5c8481903","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdf9964ae9","original_id":"mk_83267483159601","tier":"B","category":"RECOVERY_HIJACK","title":"Как Steam мошенникам аккаунты отдаёт. | Пикабу","summary":"A user on Pikabu describes how their brother's Steam account was hijacked after his email was compromised. Steam Support refused to return the account because they demanded old payment terminal receipts from August, despite other provided evidence of ownership.","quote":"","source_url":"https://pikabu.ru/story/kak_steam_moshennikam_akkauntyi_otdayot_5549341","source_host":"pikabu.ru","source_status":"public_url","source_group":"13e10b353dc7575b1a3f","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47356707be","original_id":"mk_89807513153612","tier":"B","category":"RECOVERY_HIJACK","title":"Восстановление аккаунта Steam - 25.07.25 20:31 | Пикабу","summary":"A user on Pikabu describes their difficulties recovering a Steam account because support is asking for payment receipts prior to 2017, which the user no longer has after losing access to their phone number and Steam Guard. The user details their attempts to provide alternative proof of ownership while expressing frustration with Steam Support's requirements.","quote":"","source_url":"https://pikabu.ru/story/vosstanovlenie_akkaunta_steam_13002385","source_host":"pikabu.ru","source_status":"public_url","source_group":"e61d92331e549d9c6f00","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f8a68a2ee","original_id":"mk_78579333490736","tier":"B","category":"RECOVERY_HIJACK","title":"Несправедливость! Или ужасная ошибка Steam Support (\"кража\" аккаунта) :: Русскоязычный Форум","summary":"A Steam user describes a forum post where they claim their account was hijacked because someone used a WebMoney payment receipt and login to trick Steam Support into handing over the account.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/490123197947127541/?ctp=5&l=dutch","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8b124682a80adc3eacad","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8173925465","original_id":"mk_17664603961148","tier":"B","category":"RECOVERY_HIJACK","title":"Attention Arnaque :: Forum Francophone","summary":"A user on the Steam French forums warns others about a scam where an attacker contacts them claiming their account is compromised and directs them to Discord, impersonating a Valve moderator to demand bank details. The user managed to avoid entering their credit card information on a fake site called moopay and asks the community if they can recover their account via Steam Support.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/25/4625855174854895586/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"28a7db2e561b04aac97b","publication_date":"","language":"fr","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5eb4ee9460","original_id":"mk_31265788053202","tier":"B","category":"RECOVERY_HIJACK","title":"Блогер рассказал, как поддержка Steam воровала скины на сотни тысяч долларов","summary":"An online article reports on an investigation by blogger Mzkshow regarding a scam scheme where corrupt Steam Support staff allegedly helped hijack abandoned high-value accounts, resulting in the theft of over $320,000 in skins.","quote":"","source_url":"https://vkplay.ru/media/news/bloger-rasskazal-kak-podderzhka-steam-vorovala-akkaunty-igrokov/","source_host":"vkplay.ru","source_status":"public_url","source_group":"1aebc88b24c3bc5d4032","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-052b9213e0","original_id":"mk_92081576396578","tier":"B","category":"SUPPORT_REMOVED_2FA","title":"Взлом доверием: как хакер одним разговором \"угнал\" Steam-аккаунт с коллекцией за $100 тысяч","summary":"An online article describes how Polish streamer and hacker Piotr Skowyrski (izak) lost his Steam account containing a $100,000 inventory after an attacker social-engineered Steam Support into removing the mobile authenticator and changing account details. The article also mentions a previous incident involving a Hawkeye player who lost skins worth around $300,000 due to support negligence.","quote":"","source_url":"https://fb.ru/news/networks/2026/1/19/418909","source_host":"fb.ru","source_status":"public_url","source_group":"cd23f0fbbce940faaf0a","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f1b8d5bc6","original_id":"mk_87546914144364","tier":"B","category":"RECOVERY_HIJACK","title":"Украли аккаунт в steam. — David Satanian на DTF","summary":"A user on DTF named David Satanian describes how his Steam account was stolen after 7 months of inactivity, with the email and profile details changed, and expresses frustration that Steam Support requires additional proof of ownership like old activation keys that he cannot provide.","quote":"","source_url":"https://dtf.ru/id1262015/4538609-kak-vosstanovit-ukradenniy-akkaunt-v-steam","source_host":"dtf.ru","source_status":"public_url","source_group":"c0920eeb128b7b0eae31","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7658f41c19","original_id":"mk_66242105339756","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"не отвечает поддержка :: Русскоязычный Форум","summary":"A user on the Steam Russian discussion forum is asking for advice because they submitted a support ticket about stolen and deleted items 5 days ago, but the ticket does not even appear in their support history and there is no response.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/4755326933233151168?l=ukrainian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"18ec65a756dc46d26a7e","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a7cad2d41f","original_id":"mk_54710047280885","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Post from Reborn Project","summary":"The user complains that Steam Support repeatedly closes their tickets as duplicates without answering, even after reaching an operator.","quote":"","source_url":"https://www.youtube.com/post/UgkxxRWveikca2yp_UhWbs3okDjdZdVwr5la","source_host":"www.youtube.com","source_status":"public_url","source_group":"8b990ccb749debce8936","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e47c258f10","original_id":"mk_69590881259312","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Ticket Support :: Steam Discussions","summary":"A Steam user posted on the community forums stating that all their items, including knife and gloves, were stolen and that Steam Support closed their ticket within an hour without any message or assistance.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4423184908201391545/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"93b81da2c6e0dfdc7f20","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b65c7fab2a","original_id":"mk_34055071158626","tier":"B","category":"RESTORE_REFUSED","title":"Reclamação: Steam - Itens roubados","summary":"A user named Francisco Ferraz posted a complaint on a public consumer platform on November 8, 2023, stating that two high-value skins were stolen, the thief's account was locked, but Steam Support refused to return the items and ignored his support tickets.","quote":"","source_url":"https://portaldaqueixa.com/brands/steam/complaints/steam-itens-roubados-102091523","source_host":"portaldaqueixa.com","source_status":"public_url","source_group":"229ec98e47c5168ed411","publication_date":"","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c0572f57b0","original_id":"mk_33036745547818","tier":"B","category":"RESTORE_REFUSED","title":"My Steam account was hijacked, items stolen, and Steam Support refuses to help despite evidence and police report. :: Steam Community","summary":"A user describes how their Steam account was compromised on July 3, 2025, resulting in the theft of CS2 items valued at approximately £6,000 via a trade interception scam. Despite providing evidence and a police report, the user states that Steam Support closed the case and refused to restore the items.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/594027788789375372/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"50d4a2c919abf04c037c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fa6c6cc625","original_id":"mk_54716623180317","tier":"B","category":"RESTORE_REFUSED","title":"My Steam account was hijacked, items stolen, and Steam Support refuses to help despite evidence and police report. :: Steam Community","summary":"A user on the Steam Community forums describes how their account was hijacked and CS2 items worth approximately £6,000 were stolen via a trade interception on July 3, 2025. They state that Steam Support closed their case and refused to restore the items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/594027788789382187/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3c5f50be0607c64f5af0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c98f634b85","original_id":"mk_84026144488160","tier":"B","category":"RESTORE_REFUSED","title":"Me roban el inventario, steam lo sabe y pasan de todo. :: Foro en español","summary":"A Steam user complains on the community forums that their inventory worth 60-70 EUR was stolen and that Steam Support refused to restore the items despite having proof and knowing the bot profile holding them.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/2284960483104557220/?l=russian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6636596d70a4e1edd39c","publication_date":"","language":"es","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54618d1113","original_id":"mk_48783593063503","tier":"B","category":"RESTORE_REFUSED","title":"Mein Steam-Konto wurde gehackt, über 3000 Dollar in ...","summary":"A Steam user states that their account was hacked and over $3000 worth of skins were stolen. According to the user, Steam acknowledged the hack but refused to help.","quote":"","source_url":"https://www.reddit.com/r/valve/comments/1jvi419/my_steam_account_was_hijacked_3000_in_skins?tl=de","source_host":"www.reddit.com","source_status":"public_url","source_group":"acc9636b83cfe27ab0f0","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e2f96c18f","original_id":"mk_89356953933938","tier":"B","category":"RECOVERY_HIJACK","title":"My account got hacked :: Steam Discussions","summary":"A Steam user posted on the community discussions stating their account and email were compromised after attackers changed their account details and recovery email. The user has been waiting two days for a reply from Steam Support after submitting proof of ownership.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4300317773580444392/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"5d347a19d932412ab5e5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-530441fe67","original_id":"mk_70210160165207","tier":"B","category":"BAN_NO_REASON","title":"Flagged for no reason. :: Help and Tips","summary":"The user states they were flagged and banned for fraudulent payments after trying to use three prepaid credit cards, and that Steam Support replied upholding the decision.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/154645214959602203?l=latam&ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b04dcda5e8322a84c984","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23b65da175","original_id":"mk_32844039213118","tier":"B","category":"RECOVERY_HIJACK","title":"Как меня развели на Steam аккаунт и как его восстановить? (ЧАСТЬ 1) - 16.11.23 15:31 | Пикабу","summary":"The user describes how they were scammed on Pikabu, tricked by a fake support agent named Jason Mitchell into logging out of all devices and handing over their Steam Guard SMS code via Discord, resulting in the loss of their account.","quote":"","source_url":"https://pikabu.ru/story/kak_menya_razveli_na_steam_akkaunt_i_kak_ego_vosstanovit_chast_1_10833343","source_host":"pikabu.ru","source_status":"public_url","source_group":"22d2c954c66dc4219f2b","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-42388b1ebb","original_id":"mk_27781512691355","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Hijacked items (unusual way). Steam support doesn't reply since 24 days. Any tips? :: Help and Tips","summary":"A user on the Steam Discussions forum is asking for advice after waiting 24 days for a response from Steam Support regarding a hijacking incident where they lost approximately 700 EUR worth of items after downloading fake anti-cheat software from a phishing site on November 29, 2014.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/626329821050297787/?l=german","source_host":"steamcommunity.com","source_status":"public_url","source_group":"729e79989d8a30fa1a5c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dbe496bcc5","original_id":"mk_33330836327812","tier":"B","category":"RESTORE_REFUSED","title":"Неужели вальвовцы отказываются от ответственности за дыры в системе безопасности стима? - 19.12.25 17:43 | Пикабу","summary":"A user on Pikabu shares a story about how they were scammed out of their TF2 items after being tricked into handing them over to a fake bot by someone impersonating a Valve employee. When the user contacted Steam Support, an agent named Leon explained the scam and compromised account status, but items were not restored.","quote":"","source_url":"https://pikabu.ru/story/neuzheli_valvovtsyi_otkazyivayutsya_ot_otvetstvennosti_za_dyiryi_v_sisteme_bezopasnosti_stima_13517563","source_host":"pikabu.ru","source_status":"public_url","source_group":"e1cfd5707957a1bc6b90","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2f502a5f74","original_id":"mk_89633749335719","tier":"B","category":"RECOVERY_HIJACK","title":"Your account at the moment has a \"Red Status\" :: Steam Discussions","summary":"A user on Steam Discussions describes falling victim to a scam where a fake bot named 'Operator Mia' claimed their account had a 'Red Status' and directed them to a phishing link to log in and appeal, resulting in account compromise.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4286935452898638163/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"4214fe2e22918eda5b5a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5abb66dc08","original_id":"mk_81033182323898","tier":"B","category":"RECOVERY_HIJACK","title":"Account deactivated \"This account may have been accessed by someone else\" :: Help and Tips","summary":"A user complains on the Steam Forums that their 18-year-old account was deactivated after a trade on Skinbaron, resulting in a 500 EUR loss, and states that Steam Support refused their bank statements as proof of ownership while demanding an old retail key.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3758852682828044784/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9ee698a4d9f51acb56b6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6ccef6fc7a","original_id":"mk_27088711012264","tier":"B","category":"RESTORE_REFUSED","title":"Steam Community :: Group :: Sentinels of the Store","summary":"An investigative community post discusses a removed Steam game called 'Click Adventure' that was involved in scams, stolen accounts, and wallet draining. The author notes that Steam Support denied every single user refund request related to the game.","quote":"","source_url":"https://steamcommunity.com/groups/Sentinels_of_the_Store/announcements/detail/534361794856092966","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8830a90de3b834c38bc7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6cfdc2f328","original_id":"mk_92278345640148","tier":"B","category":"BAN_NO_REASON","title":"Permanent Trade Ban :: Counter-Strike 2 Discussioni generali","summary":"A user named Tom posted on the Steam Discussions forum asking why his account received a permanent trade ban after purchasing CS:GO skins from a third-party site (cs.money). Other community members replied discussing potential reasons for trade bans such as scamming or trading bot usage.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/3011186219279009436/?l=italian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c92b2862ec25f56c54eb","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e3f8439609","original_id":"mk_17590938919939","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"LOCKED OUT!!!!!!! :: Help and Tips - Steam Community","summary":"A Steam Community forum post by a user complaining about being locked out of their account and waiting over a week for a Steam Support response without success.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/135512104777161300/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"823b3e50392a50528685","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e2bec65eec","original_id":"mk_18187919182626","tier":"B","category":"RECOVERY_HIJACK","title":"Сannot create ticket from original email  - old ticket stuck, need Mobile Authenticator reset :: Help and Tips","summary":"A user describes being stuck in a support loop after an account hijack and a self-inflicted password typo. Because an old ticket remains open and they cannot log into their account, the Steam Support system blocks them from creating a new ticket to reset their Mobile Authenticator.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/567045234500964962/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"246d05fed49abd06ae07","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb2efea5d8","original_id":"mk_65092907410583","tier":"B","category":"RESTORE_REFUSED","title":"fui hackeado e compraram item na minha conta :: Help and Tips","summary":"A Steam user posted in the community forums stating their account was compromised, resulting in their wallet balance being used to buy a worthless item. Other community members replied that Steam will not reverse the transaction and that the user was likely phished.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/686358202788408856/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"57cede508757aa723efa","publication_date":"","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-87cfbe4b2f","original_id":"mk_44712726143642","tier":"B","category":"RESTORE_REFUSED","title":"Steam Archiv für abgelehnte Unterstützungsanträge und Standardantworten – Das Dossier „Steam“","summary":"This text is an introductory excerpt from an archive document or dossier detailing and criticizing Steam Support's automated rejection of ticket requests regarding account and item thefts via OpenID redirection and API keys. It describes how Valve systematically refuses item restorations and shifts liability onto users without conducting technical investigations.","quote":"","source_url":"https://phishdestroy.io/steam_dossier/de/support_canned_refusals","source_host":"phishdestroy.io","source_status":"public_url","source_group":"1e2e989724a36b628afc","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7573bae068","original_id":"mk_89674345138574","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"1 week+ and still no response from steam support. :: Help and Tips","summary":"A Steam user complains on the forums that their support ticket regarding a $1000 inventory theft has gone unanswered for over a week.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/846940248206799405/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a74e129532f5f3a5fcea","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f967056408","original_id":"mk_27906780864247","tier":"B","category":"RESTORE_REFUSED","title":"Account Hacked - Steam won't do anything about \"lost\" items :: Steam Discussions","summary":"A user on the Steam Discussions forum complains that their account was hacked and Rust skins were traded away despite using an authenticator. Although they recovered their account, Steam Support refused to restore the stolen items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4423184558852102360/?ctp=2&l=latam","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c6c4e746efd1ba8a972e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2503dbb25","original_id":"mk_48813376530538","tier":"B","category":"HACK_THEFT","title":"ROBO CON ACCESO NO AUTORIZADO A CUENTA :: Foro en español","summary":"A Steam user posted on the Spanish community forum describing how their account was accessed without consent and items were traded away. The user shared their own ticket description mentioning malware and keyloggers found on their system, and asked if Steam would compensate or restore the items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/29/530645446307705664/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"42e3d63c90b18fc03d47","publication_date":"","language":"es","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9ed261791","original_id":"mk_79471816545764","tier":"B","category":"RESTORE_REFUSED","title":"Взлом аккаунта и похищение вещей. Team Fortress 2 :: Русскоязычный Форум","summary":"A user on the Steam Community forum describes how their email and account were compromised via phishing on October 29, and although Steam Support restored access to the account on November 1, they refused to return the stolen Bill's Hat and merged their subsequent support tickets.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/882964761036340657/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"dd5230ecd5c332f277f7","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c56049250d","original_id":"mk_91356124060296","tier":"B","category":"RESTORE_REFUSED","title":"Roubo :: Fórum em Português","summary":"A Steam user describes on the community forums how their account was hijacked despite mobile Steam Guard, and how Steam Support refused to help or reverse trades despite the 7-day trade hold intended for cancellations.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/27/1850323802589698177/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"0cf7b27ddc9d72becbd1","publication_date":"","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eb400c63ab","original_id":"mk_79741458231390","tier":"B","category":"HACK_THEFT","title":"hacked not sure how... - General Gaming - backpack.tf forums","summary":"A user on the backpack.tf forums reports that items, including two unusual sniper belts, were stolen from their inventory despite having mobile authentication enabled. The user states they submitted a steam ticket, revoked their API key, and changed their password while trying to figure out how the breach occurred.","quote":"","source_url":"https://forums.backpack.tf/topic/83093-hacked-not-sure-how/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"48207f3ebb884c2640c4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-810a9b0614","original_id":"mk_11889947426648","tier":"B","category":"RECOVERY_HIJACK","title":"Hareon","summary":"The user states that even after sending their identification to recover their account, Steam Support replied that the account remained banned.","quote":"","source_url":"https://x.com/hareon","source_host":"x.com","source_status":"public_url","source_group":"80f6b808c04686435a04","publication_date":"","language":"pt","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36a21f6736","original_id":"mk_68070308741946","tier":"B","category":"HACK_THEFT","title":"I got my Steam account phished - here’s what I did to get it back","summary":"A user describes how their Steam account was compromised via a phishing link sent by a trusted friend using OpenID, and shares advice on using Steam Support for recovery and logging out of all devices to clear session cookies.","quote":"","source_url":"https://www.xda-developers.com/steam-account-phished-heres-how-get-it-back","source_host":"www.xda-developers.com","source_status":"public_url","source_group":"96411c7794256c2cd1a6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d048062953","original_id":"mk_84045512294963","tier":"B","category":"RECOVERY_HIJACK","title":"Help) :: Help and Tips","summary":"A user describes how his girlfriend lost access to her Steam account after changing her phone and upgrading to Windows 11, and states that Steam Support refused to recover the account despite matching email, phone number, and gifted games history.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/597412823492287973/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a6956e99585b64fd1db3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d54c51af9","original_id":"mk_53409665479389","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account hacked and Items had been stolen. Trying to get steam support to help but they aren't responding. :: Help and Tips","summary":"A user on a public forum describes how their account was hacked and valuable items were traded away on March 21, 2021. They are concerned that Steam Support is not responding to their support ticket submitted long after the incident occurred.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3878221099902143087/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"51bb6e7851e306a4085d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-23fc3d4080","original_id":"mk_71230770192148","tier":"B","category":"RESTORE_REFUSED","title":"国内一玩家Steam账号被盗《Dota2》饰品被偷 向客服申诉无果称将举报Steam _ 游民星空 GamerSky.com","summary":"A news article reporting on a Chinese Dota 2 player whose account was hijacked, resulting in stolen items including two Arcanas. Steam Support refused to restore the items, citing user responsibility for account security, leading the player to threaten reporting Valve to authorities.","quote":"","source_url":"https://www.gamersky.com/news/201701/860544.shtml","source_host":"www.gamersky.com","source_status":"public_url","source_group":"ecf7227b880540982788","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c920efeb0","original_id":"mk_44001323766866","tier":"B","category":"BAN_NO_REASON","title":"被盗号后被封号！！！ :: VAC Discussion","summary":"Users on a Steam Community discussion forum complain that their accounts were hijacked on October 8, 2017, and subsequently game-banned or VAC-banned due to cheating while compromised. They express frustration that Steam Support and anti-cheat developers refuse to remove the bans incurred by hackers.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/9/1489987634018283728/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"cb172593673dbb389e89","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-309cbaf654","original_id":"mk_88193732923716","tier":"B","category":"BAN_NO_REASON","title":"求助，我的steam账户被永久封禁了。/Help, my Steam account has been permanently banned. :: Steam Community","summary":"A user on the Steam Community forum reports that their account (nonoxxr), registered around 2013 with over 100 games and thousands of hours, was permanently banned on July 29 without explanation. They state they received only automated template responses to their nearly 10 appeals.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/597412189643508232/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2099edf007b544c30681","publication_date":"","language":"zh","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cdabc122e8","original_id":"mk_31602955032555","tier":"B","category":"TRADE_REVERSAL","title":"I have received this message I need to know what is this I can’t do block for this user on my steam :: Help and Tips","summary":"A user on the Steam Discussions forum is asking for help regarding a suspicious message they received that claims they are part of an investigation regarding stolen gaming items and third-party trading. The message imitates a Steam case notice involving a Stiletto Knife traded on January 30, 2024.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4298193819414638463/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"42b9a37394ba1681ee18","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90aba9f73a","original_id":"mk_43325098118404","tier":"B","category":"HACK_THEFT","title":"My account was stolen by a \"Steam Support\"? :: Help and Tips","summary":"A user describes falling victim to a scam where an imposter posing as Steam Support claimed the account was reported for skin theft and instructed the user to transfer items to a trusted friend for analysis, resulting in item theft.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/682986591933809397/?l=schinese","source_host":"steamcommunity.com","source_status":"public_url","source_group":"751c67056e667cd6c85c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-cbc93c030a","original_id":"mk_45702585578286","tier":"B","category":"RECOVERY_HIJACK","title":"Recovering old hijacked account. Really disappointed with support. ONLY accept CD-key from 2005 :: Steam Discussions","summary":"A Steam user describes on the Steam Discussions forum how their account was hijacked in January 2013 and Steam Support refused to recover it because the user could not provide an original CD-key from 2004-2006, despite offering alternative proof.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4337600100420686869/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"1636bc10289cf03aec1a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-26ce5a481c","original_id":"cch_6904444840425967","tier":"B","category":"RESTORE_REFUSED","title":"[Scam Report] Lost CS:GO items due to fake Steam Support impersonation — need help :: Counter-Strike 2 General Discussions","summary":"A user describes losing CS:GO items worth approximately ¥4000 RMB (~$550 USD) after falling for a scammer impersonating Steam Support on WeChat and via a phishing link. Steam Support refused to restore the items because the trade was confirmed via mobile authenticator.","quote":"","source_url":"https://steamcommunity.com/app/730/discussions/0/594027042409843256/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"141bf31d470db13134a2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32fb2531be","original_id":"cch_1763614317500381","tier":"B","category":"RESTORE_REFUSED","title":"Steam   Reviews   449","summary":"A Trustpilot review collection page containing user complaints about Steam Support, including one user reporting the loss of $750 in items and receiving a standard refusal response from support.","quote":"","source_url":"https://uk.trustpilot.com/review/store.steampowered.com?page=6","source_host":"uk.trustpilot.com","source_status":"public_url","source_group":"31e03c352dc2ded468cf","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5644297984","original_id":"gm_70219463768298","tier":"B","category":"RESTORE_REFUSED","title":"HoLeePhuk (@PhukLee) / X","summary":"A Twitter user named HoLeePhuk describes falling victim to a QR code phishing scam on a spoofed Skinbaron website, resulting in the theft of valuable blue gem skins. They report that Steam Support refused to restore the stolen items and later closed their ticket.","quote":"","source_url":"https://x.com/PhukLee","source_host":"x.com","source_status":"public_url","source_group":"ff67d40119abe1b6e74c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-53b64272d2","original_id":"gm_41663785181118","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Account Recovery request the 3th without answer?","summary":"A user is complaining that they have submitted three account recovery requests for their account 'kowismo' without receiving any response from Steam Support.","quote":"","source_url":"https://www.mpgh.net/forum/thread/1580084-account-recovery-request-the-3th-without-answer","source_host":"www.mpgh.net","source_status":"public_url","source_group":"25acbd93ad0b9a6600a6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7febd6c7ef","original_id":"gm_30393377706295","tier":"B","category":"HACK_THEFT","title":"Automatically accepting items. lost my stuffs. - General Website Discussions - backpack.tf forums","summary":"A user on a backpack.tf forum reports that their items were stolen after items were automatically traded away without their consent, suspecting it was caused by a downloaded file. No Steam Support response is present in the text.","quote":"","source_url":"https://forums.backpack.tf/topic/33593-automatically-accepting-items-lost-my-stuffs/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"bacac0fbe56b7c9c3cf1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd50da5c94","original_id":"gm_57851198119298","tier":"B","category":"RESTORE_REFUSED","title":"Items hacked through a link. :: Help and Tips - Steam Community","summary":"A user discusses losing items through a phishing link and quotes Steam Support's policy stating items will not be restored without internal verification of unauthorized access.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/626329186853641905/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e064c98be1cbeebd0ae2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1a6183c3e6","original_id":"gm_60919859218663","tier":"B","category":"RESTORE_REFUSED","title":"Please help me, I am very frustrated now. They hack/stole my items.","summary":"A user expresses frustration after having their items stolen and shares a paraphrase of what Steam Support told them after 14 days regarding item restoration.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/558754259282497227/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3033f5246c7a3a986f96","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5de875c8ca","original_id":"gm_56221160627638","tier":"B","category":"RECOVERY_HIJACK","title":"RLWxlf on X: \"my steam @Steam @Steam_Support account was stolen and ...","summary":"A user on X (Twitter) complains that their Steam account was stolen and that Steam Support is looping the same recovery questions, preventing them from regaining access.","quote":"","source_url":"https://x.com/rl_wxlfy/status/2095260975209349611","source_host":"x.com","source_status":"public_url","source_group":"56a4c2c0a898ac56bb56","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9869709d69","original_id":"gm_35829386578300","tier":"B","category":"RESTORE_REFUSED","title":"TF2 Keys Stolen via SteamKit2 - forums.backpack.tf","summary":"A user on a public forum describes submitting a detailed theft report to Steam Support, who responded with their standard policy that items lost in compromised trades are non-refundable.","quote":"","source_url":"https://forums.backpack.tf/topic/88590-tf2-keys-stolen-via-steamkit2/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"0b57bbed01acf452d035","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b3c23101c4","original_id":"gm_49890359925754","tier":"B","category":"RESTORE_REFUSED","title":"Steam is rated \"Poor\" with 2 / 5 on Trustpilot","summary":"A user on Trustpilot shares their frustrating experience with Steam Support after losing an item worth over €400 despite having Steam Guard enabled. They report receiving only automated security links and a refusal to restore items or provide any compensation before the ticket was closed.","quote":"","source_url":"https://www.trustpilot.com/review/store.steampowered.com","source_host":"www.trustpilot.com","source_status":"public_url","source_group":"bf71ef809b0484d65bf0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fd5711ffed","original_id":"gm_13932886663922","tier":"B","category":"RESTORE_REFUSED","title":"Steam is rated \"Poor\" with 2 / 5 on Trustpilot","summary":"A user expresses frustration on Trustpilot after losing an item worth over €400 despite having Steam Guard enabled. They state that Steam Support refused to restore the item, provide compensation, or investigate, simply closing the ticket with security links.","quote":"","source_url":"https://ca.trustpilot.com/review/store.steampowered.com","source_host":"ca.trustpilot.com","source_status":"public_url","source_group":"22a6deb9f4805138b022","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a2b7e7010d","original_id":"gm_67714805725086","tier":"B","category":"HACK_THEFT","title":"CSGO skins worth millions allegedly stolen with help from Steam Support staff - Dexerto","summary":"An article by Dexerto reports on allegations that millions of dollars worth of CS:GO skins were stolen with the complicity of Steam Support staff from an outsourcing company, leading to the termination of the support employees involved.","quote":"","source_url":"https://www.dexerto.com/csgo/csgo-skins-worth-millions-allegedly-stolen-with-help-from-steam-support-staff-2066939","source_host":"www.dexerto.com","source_status":"public_url","source_group":"4869d1e3afa3dfc1a75f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c02c8cd432","original_id":"gm_56759502387385","tier":"B","category":"HACK_THEFT","title":"How my Steam account got stolen by Chinese hackers who then got me banned in PUBG | by Ivan Šimić | Medium","summary":"An article by Ivan Šimić on Medium describing how his Steam account was stolen by hackers and how he successfully recovered it after submitting payment receipts and proof of ownership to Steam Support within a few hours.","quote":"","source_url":"https://medium.com/@Isimic/how-my-steam-account-got-stolen-by-chinese-hackers-who-then-got-me-banned-in-pubg-5e9098c43b95","source_host":"medium.com","source_status":"public_url","source_group":"bf5fdf76a12c6f2f953e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6160d85a05","original_id":"gm_41913006291881","tier":"B","category":"RECOVERY_HIJACK","title":"Как Steam мошенникам аккаунты отдаёт. | Пикабу","summary":"A user on Pikabu describes how their relative's Steam account and email were hacked, and Steam Support refused to restore access without old terminal payment receipts from August.","quote":"","source_url":"https://pikabu.ru/story/kak_steam_moshennikam_akkauntyi_otdayot_5549341","source_host":"pikabu.ru","source_status":"public_url","source_group":"13e10b353dc7575b1a3f","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-37662b4333","original_id":"gm_10126851698974","tier":"B","category":"RESTORE_REFUSED","title":"My Steam Account Got Hacked — Hacker Bought a Game and ...","summary":"A user on the Steam Community forums describes how their account was compromised, the hacker purchased and gifted a game worth 470,000 VND, and Steam Support refused to issue a refund because the item was sent as a gift.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/597414541036449090/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"599d6a5aea3fffde99b7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8d7a00e66e","original_id":"gm_51611941894637","tier":"B","category":"RESTORE_REFUSED","title":"r/Scams on Reddit: Account Hacked, Items Stolen – Steam Refuses to Restore Anything","summary":"A Reddit user describes how Steam Support confirmed their account was compromised and explained the scam, but refused to return any stolen items based on their Item Restoration Policy.","quote":"","source_url":"https://www.reddit.com/r/Scams/comments/1ldgwcy/account_hacked_items_stolen_steam_refuses_to/","source_host":"www.reddit.com","source_status":"public_url","source_group":"da712743734aced69a11","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":true},{"ref":"S-533ab81ec1","original_id":"gm_79156484466706","tier":"B","category":"RESTORE_REFUSED","title":"r/DotA2 on Reddit: A Cautionary Tale: Stolen Items and how Steam Responds","summary":"A Reddit user on r/DotA2 describes how their Steam account was hijacked and over $3000 in skins were stolen. They state that Steam admitted the hijacking but refused to help restore the items.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/t9ngaz/a_cautionary_tale_stolen_items_and_how_steam/","source_host":"www.reddit.com","source_status":"public_url","source_group":"c4691aabe6389aeabb28","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7defe641d0","original_id":"gm_79160668971742","tier":"B","category":"RESTORE_REFUSED","title":"Steam Support does not restore lost items :: Steam Community","summary":"A user on the Steam Community forum is paraphrasing or quoting Steam Support's policy stating that they do not restore lost items after a trade.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/359543951728586400","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b3ada0dde91ab1c0cb63","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f48fe48a00","original_id":"gm_12557633848161","tier":"B","category":"RESTORE_REFUSED","title":"Getting back my items that was been stole from hijacked or get refunded from steam support :: Steam Discussions","summary":"A Steam Discussions post title and user commentary stating that scammed or stolen items are not returned according to Steam policy.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4202490424038880515/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"07c9d2b01a481483e174","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a58e65b29","original_id":"gm_59775276425958","tier":"B","category":"RESTORE_REFUSED","title":"Steam won't restore my stolen item. GREAT :: Steam Community","summary":"A user complains on the Steam Community that Steam refused to restore their stolen item, citing the policy that account security is the user's responsibility.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/282992646971688183/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"57e23f6a800c7fdfd189","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e380c92248","original_id":"gm_50757233216528","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"steam support is immediatly closing my support tickets","summary":"The user is complaining that Steam Support is immediately closing their support tickets without providing any response.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1ab6cfe/steam_support_is_immediatly_closing_my_support/","source_host":"www.reddit.com","source_status":"public_url","source_group":"cef537aaead896d91199","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ed4d79c1fe","original_id":"gm_34398057468492","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"All my Support Tickets are being closed without any input","summary":"The user is complaining that all of their Steam Support tickets are being automatically closed without any answers after 6-14 hours, and that their Steam Wallet gifting option was locked for scheduling gifts to their brother.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/rxh1ks/all_my_support_tickets_are_being_closed_without/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4f27b09c622034d82281","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4f2b88114a","original_id":"gm_38589751162607","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Every time I make a support ticket it gets closed within 5 minutes - Reddit","summary":"A Reddit user complains that every time they submit a Steam support ticket, it is closed within 5 minutes without any message or response from support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/172yhss/every_time_i_make_a_support_ticket_it_gets_closed/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9b52b9acc003e6a09175","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-09fe7a3c81","original_id":"gm_16775407983428","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support not helping : r/steamsupport - Reddit","summary":"A Reddit user complains that Steam Support repeatedly closes their help requests within hours without providing meaningful assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14trt1r/steam_support_not_helping/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a42dc28a113adc0ba469","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9a1815812d","original_id":"gm_80883545984949","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support closes my requests with no response or fix.","summary":"The user states that their Counter-Strike items were stolen and that Steam Support has closed three support tickets without any response or resolution.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1cqaos1/steam_support_closes_my_requests_with_no_response/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9c4517fded97a53c7573","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be94ef5345","original_id":"gm_37171979946019","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam staff closing ticket without responding :: Help and Tips","summary":"The user complains that Steam Support is closing their support tickets in under 10 minutes without responding. The account was restricted after the user initiated a PayPal chargeback because the Steam refund bot was bugged.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4843148932555984775/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6837a0b764400665a1e2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4d3036bfb3","original_id":"gm_38482854981141","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam keeps closing my support ticket without addressing ...","summary":"The user is complaining that Steam keeps closing their support ticket without addressing their issue and asks how to get a proper manual review.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1vt199o/steam_keeps_closing_my_support_ticket_without","source_host":"www.reddit.com","source_status":"public_url","source_group":"5d0265c2a0e019d00b66","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-06f95a6f37","original_id":"gm_86826603936795","tier":"B","category":"RESTORE_REFUSED","title":"Read Customer Service Reviews of help.steampowered.com","summary":"A user complains that Steam Support offered no help other than account security tips and denied their request.","quote":"","source_url":"https://ie.trustpilot.com/review/help.steampowered.com","source_host":"ie.trustpilot.com","source_status":"public_url","source_group":"bb1ef753eb08afac7b95","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-eefb6bd1bb","original_id":"gm_80108983550975","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Post","summary":"A user complains on social media that their Steam Support ticket was closed with a first-level response template and no explanation was provided.","quote":"","source_url":"https://x.com/TheHappyWhale_/status/1853405228508295532","source_host":"x.com","source_status":"public_url","source_group":"7c8c7e51dced57f07a25","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-720b5389d8","original_id":"gm_88016768097849","tier":"B","category":"BAN_NO_REASON","title":"Syncho on X: \"🚨UPDATE REGARDING MY BAN 🚨\n( retweet for $350 ) & awareness 🙏\n\nin the last 10 days I have been reaching out to @Steam to understand the reason of the ban / find a solution.\n4 tickets wer","summary":"A user on X discusses receiving a community ban for 'commercial purposes' and getting generic copy-paste responses from Steam Support across multiple tickets.","quote":"","source_url":"https://x.com/SynchoCS/status/1878545348148564132","source_host":"x.com","source_status":"public_url","source_group":"782ec7955d3453c5d6c4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be27bfa84b","original_id":"gm_74618394163092","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"got scammed my steam account?","summary":"A user complains that they got scammed and that Steam Support has not responded to their tickets for about a week.","quote":"","source_url":"https://www.mpgh.net/forum/thread/944510-got-scammed-my-steam-account","source_host":"www.mpgh.net","source_status":"public_url","source_group":"5719e393ccca23fac5af","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c2ff4e2ea5","original_id":"gm_35498393221275","tier":"B","category":"RESTORE_REFUSED","title":"My Steam Account Got Hacked — Hacker Bought a Game and Gifted It to Himself. Steam Refused to Refund!” :: Help and Tips","summary":"A user recounts on a forum that their Steam account was compromised, and the hacker used it to purchase and gift a game worth 470,000 VND. The user states that Steam Support refused to issue a refund because the purchase was sent as a gift.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/597414541036449090","source_host":"steamcommunity.com","source_status":"public_url","source_group":"599d6a5aea3fffde99b7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c58799994","original_id":"gm_20872286791565","tier":"B","category":"HACK_THEFT","title":"Viewing Issue","summary":"The user is describing a personal account hack and theft of Team Fortress 2 items worth over 300 dollars, along with 100 dollars from their Steam account, within the past month. This is a first-person user account and not a message from Steam Support.","quote":"","source_url":"https://steam.backpack.tf/issue/61dc40ce0ceccd7573586bee","source_host":"steam.backpack.tf","source_status":"public_url","source_group":"c012524deaab684f8d13","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c0702f154","original_id":"gm_63114245048732","tier":"B","category":"RECOVERY_HIJACK","title":"Account was given to hackers by Steam Support","summary":"A user describes on the Steam Discussions forum how their brother's account was initially hijacked after a scammer tricked Steam Support into removing the 2FA, though an update later notes the account was successfully recovered.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3820780544825277599/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c210ef8132ab20096b19","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fad0e6b93","original_id":"gm_19270391106067","tier":"B","category":"HACK_THEFT","title":"I was talking to Lawrence page a guy from steam about an investigation :: Help and Tips","summary":"The user describes being scammed on Steam by someone impersonating a Valve employee named 'Lawrence Page' who claimed an investigation was underway. Under this false pretense, the user was manipulated into trading their items away, resulting in theft.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/6756004820879777316/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7ed2c384ddde7f9e696d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f051767f57","original_id":"gm_51809435125287","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Account Recovery Denied Despite Proof of Ownership - Xolvie","summary":"A user complains on Xolvie that Steam Support denied their account recovery request because they could no longer provide old credit card information, despite offering alternative proof of ownership such as their old email address and account details. Their ticket HT-82HV-DKFP-Y6KF was closed without resolution.","quote":"","source_url":"https://www.sikayetvar.com/en/steam-us/steam-account-recovery-denied-despite-proof-of-ownership","source_host":"www.sikayetvar.com","source_status":"public_url","source_group":"6c544509f5b894fa3cba","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c6f29c16cb","original_id":"ly_90883785724589","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam staff closing ticket without responding :: Help and Tips","summary":"A user complains that Steam Support is closing their support tickets within 10 minutes without responding, after their account was restricted due to a PayPal chargeback initiated because the refund bot was bugged.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/4843148932555984775/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"6837a0b764400665a1e2","publication_date":"","language":"it","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-72328e4d0a","original_id":"ly_14732933498086","tier":"B","category":"BAN_NO_REASON","title":"Ohne Grund Steam Account vom Handel permanent gesperrt.","summary":"A user complains that their Steam account was permanently trade banned without reason, their profile picture was removed, and their name was changed to a SteamID number.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/1643171537294538542/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"18ea782d5daebc87b20c","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-63e983b1ee","original_id":"ly_32034719502798","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support schließt Ticket ohne Antwort","summary":"A user complains that Steam Support closes tickets without replying, uses unhelpful copy-and-paste automated responses, and mentions that an agent named Liz stated their tickets would be reviewed again.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/601905389490950872/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"629862a1ceb8d7b64a4c","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-133c32e993","original_id":"ly_61258549677357","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam support keeps closing my ticket without responding to it","summary":"The user complains that Steam Support keeps closing their support ticket without responding after their account received a Fraudulent Activity Alert following a market transaction with a friend.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/zsq76b/steam_support_keeps_closing_my_ticket_without/","source_host":"www.reddit.com","source_status":"public_url","source_group":"9a751c71cbdcefcadd5e","publication_date":"","language":"sv","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0ba0e1f333","original_id":"ly_86836486591517","tier":"B","category":"RECOVERY_HIJACK","title":"Skradzione konto. PILNE :: Help and Tips - Steam Community","summary":"A user posted on the Steam Community forum stating that their main account was stolen today and they cannot access it even with a Steam Guard code, asking for urgent help on how to contact Steam Support directly.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3135045355761791288/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"92e177259141f9d1b48f","publication_date":"","language":"pl","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5b355dcd29","original_id":"ly_89761604372615","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support not helping : r/steamsupport - Reddit","summary":"A Reddit user complains that Steam Support repeatedly closes their help requests within hours without providing meaningful assistance.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/14trt1r/steam_support_not_helping/","source_host":"www.reddit.com","source_status":"public_url","source_group":"a42dc28a113adc0ba469","publication_date":"","language":"hr","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-629667e61c","original_id":"ly_72576439416797","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My Steam Support Requests all keep getting closed","summary":"The user is complaining that their Steam Support requests are being closed immediately without an answer.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/3815166629925668178/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"b77f2eec9ac831839a0e","publication_date":"","language":"da","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1976dba75e","original_id":"ly_88523730556273","tier":"B","category":"BAN_NO_REASON","title":"ผมโดนแบนทั้งๆที่ไม่ได้ใช้โปรแกรมช่วยเล่นและไม่เคยซิ้อขายหรือแลกเปลี่ยน ...","summary":"A user complains that they were unjustly banned for 12-13 years despite never using third-party software or trading outside of Steam.","quote":"","source_url":"https://pantip.com/topic/43595622","source_host":"pantip.com","source_status":"public_url","source_group":"66e3bdb768fef546f889","publication_date":"","language":"th","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f0bd303b30","original_id":"ly_28894711243661","tier":"B","category":"BAN_NO_REASON","title":"Rejected - شكوى بخصوص حظر حساب بدون سبب واضح/Karlla Mary","summary":"The user is complaining about a sudden and unexplained account ban, stating they committed no violations and do not know the reason.","quote":"","source_url":"https://forum.rpgrand.com/threads/106781/","source_host":"forum.rpgrand.com","source_status":"public_url","source_group":"5bdbe707fdbea502bd06","publication_date":"","language":"ar","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6e66b69e43","original_id":"gm_36160085797535","tier":"B","category":"RECOVERY_HIJACK","title":"Steam Support doesn't provide enough assistance with account ...","summary":"A user on the Steam Discussions forum complains that Steam Support refuses to help them recover their account after they lost access to their original email address and their previous computer with game receipts was stolen.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1480982338963428343/?ctp=2&l=polish","source_host":"steamcommunity.com","source_status":"public_url","source_group":"21097dc4d72cb56eda20","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7544aedd6d","original_id":"gm_90520023475802","tier":"B","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: Steam refuses my proof of ownership.","summary":"A user complains on Reddit that Steam Support rejects their proof of ownership because PayPal no longer provides transaction records in the format Steam requires for purchases older than three years.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1czf3cn/steam_refuses_my_proof_of_ownership/","source_host":"www.reddit.com","source_status":"public_url","source_group":"07cdb9774fda78113ea4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-98c07d91aa","original_id":"gm_75252830743680","tier":"B","category":"RECOVERY_HIJACK","title":"r/steamsupport on Reddit: Steam Denies Me Access to My Account Despite Providing Clear Evidence! What's Going On?","summary":"A user on Reddit complains that Steam Support refuses to restore access to their account despite providing extensive ownership evidence such as PayPal transactions and invoices, instead demanding an old CD key from before 2011.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1jco9ex/steam_denies_me_access_to_my_account_despite/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2b9719f4d913eb531139","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2fb760aa07","original_id":"gm_72274521302112","tier":"B","category":"RECOVERY_HIJACK","title":"r/Steam on Reddit: Proof of ownership","summary":"A Reddit user complains that Steam Support rejected their proof of ownership because the email provided did not match the original creation email, despite the user citing the knowledge base regarding credit card data.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/a3n76w/proof_of_ownership/","source_host":"www.reddit.com","source_status":"public_url","source_group":"d5b6ce26c7a6dcce6f78","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2259ebddca","original_id":"gm_16918613579746","tier":"B","category":"RECOVERY_HIJACK","title":"r/SteamScams on Reddit: I got scammed and steam refuses to lock or give my account back","summary":"A user on Reddit describes having their Steam account stolen and the email, password, and Steam Guard changed. They report that Steam Support gave the account to the scammer, claiming the scammer had more proof of ownership and that the original user did not create the account.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1p7fwtb/i_got_scammed_and_steam_refuses_to_lock_or_give/","source_host":"www.reddit.com","source_status":"public_url","source_group":"96aec42c44744e756be5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0177f17405","original_id":"gm_37763635537594","tier":"B","category":"BAN_NO_REASON","title":"Steam account locked - Team Fortress 2 Discussions - backpack.tf forums","summary":"A user on a forum asks for advice after their Steam account was locked following a comment posted on a profile, but the text contains no direct Steam Support communication or evidence.","quote":"","source_url":"https://forums.backpack.tf/topic/85976-steam-account-locked/","source_host":"forums.backpack.tf","source_status":"public_url","source_group":"0cd3325646189d04f771","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef77bd94b0","original_id":"gm_31561089950894","tier":"B","category":"HACK_THEFT","title":"Steam account hacked. - MPGH","summary":"A user on MPGH describes how their Steam account was hacked twice due to using an infected computer, but they successfully recovered the account both times by contacting Steam Support.","quote":"","source_url":"https://www.mpgh.net/forum/thread/738916-steam-account-hacked","source_host":"www.mpgh.net","source_status":"public_url","source_group":"282add758316cc22dfbd","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f16c5d01b","original_id":"gm_66918142065311","tier":"B","category":"RESTORE_REFUSED","title":"My Steam account was hijacked, items stolen, and Steam Support refuses to help despite evidence and police report. :: Steam Community","summary":"A Steam user named Yellow Flash reports that their account was compromised on July 3, 2025, resulting in the theft of CS2 items valued at approximately £6,000 via a trade interception. Despite providing evidence and a police report, Steam Support closed the case and refused to restore the items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/594027788789382187/?l=latam","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3c5f50be0607c64f5af0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea03997f73","original_id":"mk_20323174816952","tier":"B","category":"RECOVERY_HIJACK","title":"Did i get scam by Steam Support ? :: Help and Tips","summary":"A Steam user was targeted by a scammer posing as Steam Support who claimed the account had 32 reports and would be frozen. The scammer tricked the user into sending their items away in a trade offer, resulting in the loss of their inventory.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1753525797595998598/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a792d8b9dfeb87c926f6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4eda78d590","original_id":"mk_87961929598409","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Steam Support suspects my account may have been accessed ...","summary":"A user complains on the Steam Community forums that their account was locked and set to private due to a false positive security alert triggered by traveling and using a VPN, and that Steam Support has not replied within 24 hours.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/797840128955400894/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"30b8be4fefca2f50ad02","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c622318b6d","original_id":"mk_26260262062950","tier":"B","category":"RECOVERY_HIJACK","title":"Steam removed my access :: Steam Community","summary":"A Steam Community forum post where a user explains that after contacting Steam Support for an account breach, they admitted the account was originally created by a friend. Steam Support subsequently locked the account and removed access due to a Subscriber Agreement violation regarding account transfers.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/7/3729575042621013578/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"9b901c58879f908827b3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b3ca3654e","original_id":"mk_57977304204479","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"My recent Steam Support tickets are not showing up in my ...","summary":"A Steam user complains on the community forums that their submitted support tickets are not appearing in their help requests history and they have received no response after multiple attempts.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/601897517437716336/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"24170207420638d739c7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7844d17641","original_id":"mk_73853944422103","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"What to do when Steam support replies are all vague, clueless, didnt read what I wrote, and unhelpful? :: Help and Tips","summary":"A Steam user complains on the forums about unhelpful Steam Support responses across three tickets over a period of three months, noting that different agents keep replying with irrelevant advice.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3815167348911507878/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"187dff35e8e16ea3a366","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6257dfbd91","original_id":"nf_82092256648373","tier":"B","category":"BAN_NO_REASON","title":"배틀그라운드 인벤 : 스팀배그 72시간 무고밴 - 배틀그라운드 인벤 전체 게시판","summary":"A user on a community forum (Inven) reports receiving repetitive 72-hour temporary bans in PUBG after recovering their account from a Chinese hacker who used cheats on it. They state that Steam Support/game support only gives automated canned replies without resolving the ongoing bans caused by previous hacking or continuous reports.","quote":"","source_url":"https://www.inven.co.kr/board/battlegrounds/5046/186642","source_host":"www.inven.co.kr","source_status":"public_url","source_group":"d4d613a45be1fd0e9e1a","publication_date":"","language":"ko","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6c265e881f","original_id":"nf_38244152681915","tier":"B","category":"RESTORE_REFUSED","title":"Steam support does not return your stolen items back","summary":"A Steam user discusses on the community forums how Steam Support refused to return their hijacked items, citing the standard policy that items willingly traded away (even during a hijack) are not restored. Other forum users confirm that updating or opening a new ticket will not change the outcome.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/496881121379865070/?l=hungarian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c8a2f5deb1b619faf817","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b944e1840","original_id":"nf_10300745470411","tier":"B","category":"BAN_NO_REASON","title":"Account Alert - Trade Banned :: Help and Tips","summary":"A Steam user named Tomas posted on the community forums about receiving a permanent trade and account restriction on August 11, 2019. He shared the automated account alert and a partial response from Steam Support stating the account was locked permanently for commercial use.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/1636418037477836452/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2ddd41bfcfda45c50575","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6a739b0dfb","original_id":"nf_54714809178498","tier":"B","category":"BAN_NO_REASON","title":"My account locked over chargebacks need help with just some stuff.","summary":"The user's Steam account has had purchasing, gifting, trading, and market features disabled for over a year due to a chargeback initiated by their father.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1qxxtl/my_account_locked_over_chargebacks_need_help_with/","source_host":"www.reddit.com","source_status":"public_url","source_group":"749e6cc0a327a5f25417","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-688fc80276","original_id":"nf_32783332313009","tier":"B","category":"RECOVERY_HIJACK","title":"I'm so upset! Since August trying to recover my stolen Account","summary":"A user named joey describes trying to recover his wife's stolen Steam account since August 2013. Despite providing account details, photo ID, and credit card information, Steam Support claimed they could not find the account.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/558754259655790238/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"93f0c7704a2470fc8102","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1a59fb014","original_id":"nf_13517857420671","tier":"B","category":"BAN_NO_REASON","title":"My account got flagged for Fraudulent activity and I don't ... - Reddit","summary":"A Reddit user shares a notification message they received regarding their Steam account being flagged for fraudulent activity, referencing support request HT-NYGP-PJ7X-MDF8 on June 11, 2024. The user quotes the alert message instructing them to contact Steam Support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1deijp4/my_account_got_flagged_for_fraudulent_activity/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0fdd848a629e35f2763a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7dfe7d33ca","original_id":"nf_80742016275860","tier":"B","category":"BAN_NO_REASON","title":"Steam Community Ban (Fraud Activity) Need Help!","summary":"A user asks for help after receiving a fraud activity community ban on their Steam account following a currency purchase.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3468361193654258211/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"ed20c3227fe45634b69f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fcfb653434","original_id":"nf_85998328826688","tier":"B","category":"BAN_NO_REASON","title":"This account will have restricted functionality until this issue is ...","summary":"The user states that their account was stolen in 2016 and used by a thief to buy items with stolen credit cards, resulting in a restriction. The user claims they recently recovered the account but had nothing to do with the fraudulent activity.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/2952595757897561581/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"7b0cbd983db28070c7b0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e41187cf3f","original_id":"nf_57685787933695","tier":"B","category":"BAN_NO_REASON","title":"Account functionality has been restricted. :: Help and Tips","summary":"A user describes finding their account restricted with a Steam Support alert stating the account is associated with the theft of other users' accounts, though the text is written entirely by the user rather than being a direct support communication.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/617328415068455160/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"228bea7531cae77c852d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4fc305489c","original_id":"nf_40442806692998","tier":"B","category":"RESTORE_REFUSED","title":"Is there any way to get back my stolen items? :: Help and Tips","summary":"A user named Andy Tew posted on the Steam Community forum asking if stolen items from an unknown trade could be recovered. Other forum users replied that trades are final and Steam does not restore items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/2952595757893825003/?l=ukrainian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"819b58e89d314b23cdc9","publication_date":"","language":"uk","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e56749436f","original_id":"nf_94629688190570","tier":"B","category":"RESTORE_REFUSED","title":"Please help me, I am very frustrated now. They hack/stole my items. :: Help and Tips","summary":"The user is expressing frustration after their items were stolen and shares that Steam Support eventually stated they do not restore items without internal verification of unauthorized access, refusing chat logs or screenshots after 14 days of waiting.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/558754259282497227/?l=malay","source_host":"steamcommunity.com","source_status":"public_url","source_group":"3033f5246c7a3a986f96","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-64e64a39f8","original_id":"nf_25563112294111","tier":"B","category":"RECOVERY_HIJACK","title":"Account access revoked :: Help and Tips","summary":"A user on the Steam community forums describes how they lost access to their account after Steam support locked it because the user could not provide the original email address used by a friend who created the account in 2014.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3279192886589671306/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"24cfb0c296d8cb0172eb","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7fc8b8b1f","original_id":"nf_18877940963635","tier":"B","category":"RESTORE_REFUSED","title":"Account Hacked - Steam won't do anything about \"lost\" items :: Steam Discussions","summary":"A Steam user posted on the community discussions complaining that their account was hacked, Rust skins were traded away, and Steam Support refused to return the stolen items.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4423184558852102360/?ctp=2","source_host":"steamcommunity.com","source_status":"public_url","source_group":"c6c4e746efd1ba8a972e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4550cd0bed","original_id":"seam_bbb_76597261969286","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: I am a long-term paying customer seeking a formal service and billing review from a corpor","summary":"A user filing a BBB complaint states that a Steam Support representative previously admitted in writing that their community restriction was an internal error, but refused to reverse it or correct the mistake, and later cut off communication.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=3","source_host":"www.bbb.org","source_status":"public_url","source_group":"b4a3d702a7606dcd4fcf","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0109bbc158","original_id":"seam_bbb_83554515090470","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Dear BBB,On August 6, 2026, a scammer hijacked my Steam account and forcibly sold my ? But","summary":"A user filing a BBB complaint describes how their Steam account was hijacked and their CS2 Butterfly Knife | Marble Fade was sold on the Community Market on August 6, 2026. The user states that Steam Support refused to help by citing the Item Restoration Policy while ignoring the Trade Protection policy.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=3","source_host":"www.bbb.org","source_status":"public_url","source_group":"b4a3d702a7606dcd4fcf","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8ae6e3c2b0","original_id":"seam_bbb_25864107383107","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I am filing a complaint against Valve Corporation regarding the permanent ban on","summary":"A user filed a BBB complaint regarding a permanent ban on their Dota 2 account for alleged cheating or match manipulation, stating they never used cheats and only received automated template responses from Steam Support.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=3","source_host":"www.bbb.org","source_status":"public_url","source_group":"b4a3d702a7606dcd4fcf","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bdd84cab1a","original_id":"seam_bbb_79773632115407","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On August 1, 2026, at approximately 5:00 PM EST, I was scammed in a Team Fortress 2 trade","summary":"A user describes losing Team Fortress 2 items worth approximately $800 in a trade scam on August 1, 2026, and states that Steam Support refused to recover the items and closed the ticket.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=3","source_host":"www.bbb.org","source_status":"public_url","source_group":"b4a3d702a7606dcd4fcf","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-24db06c4e8","original_id":"seam_bbb_68630158712889","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: I am submitting this complaint regarding a long-standing restriction on my Steam account t","summary":"A user submitted a Better Business Bureau complaint stating that their Steam account was compromised approximately ten years ago and has remained trade-restricted ever since. Despite multiple attempts to contact Steam Support and offer verification, support has not resolved the issue or provided a clear explanation, preventing access to digital items valued between $30,000 and $35,000.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=1","source_host":"www.bbb.org","source_status":"public_url","source_group":"40abf43a236b5f3d1e4b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-549f253de7","original_id":"seam_bbb_13574282312491","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I have had the same Steam account since I was a teenager, username jcmoser. The email on i","summary":"A user submitted a BBB complaint stating that Steam Support repeatedly closed their recovery tickets because they could not provide a matching credit card from years ago, despite offering multiple alternative proofs of ownership such as emails, receipts, and gift history.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=2","source_host":"www.bbb.org","source_status":"public_url","source_group":"55ebffbe26d914e861a0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-149e7e4608","original_id":"seam_bbb_42727978416213","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: I am an Oregon consumer filing a complaint about Valve Corporation, a Washington company.","summary":"A user filed a Better Business Bureau complaint against Valve after their 16-year-old Steam account received a permanent purchasing restriction and Community Ban following failed prepaid card attempts and key activations. They supplied evidence from the payment provider, but Steam Support refused further review. The user is seeking a human review and restoration of account access along with access to their $120.23 Steam Wallet balance.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=2","source_host":"www.bbb.org","source_status":"public_url","source_group":"55ebffbe26d914e861a0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4af6aa709a","original_id":"seam_bbb_66569864001568","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I am filing a complaint against Valve Corporation regarding the commercial red tr","summary":"A user filed a Better Business Bureau complaint against Valve after receiving a red trust restriction on their Steam account following the purchase of third-party gift cards and PUBG skins. They report that Steam Support only provided automated responses without explaining the specific violation.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=2","source_host":"www.bbb.org","source_status":"public_url","source_group":"55ebffbe26d914e861a0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-32e5e9e48e","original_id":"seam_bbb_54556234703796","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On August 26, 2026, my Steam account was compromised and two unauthorized Steam Community","summary":"A user filed a BBB complaint stating that their Steam account was compromised on August 26, 2026, resulting in unauthorized Steam Community Market purchases totaling approximately $250 USD. Valve Support acknowledged the compromise and escalation but ultimately refused to reverse the transactions based on their general market policy.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=2","source_host":"www.bbb.org","source_status":"public_url","source_group":"55ebffbe26d914e861a0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a45c1d49d","original_id":"seam_bbb_13507986443806","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am trying to regain access to an old account. I still have the correct username and pass","summary":"A user filed a Better Business Bureau complaint stating they cannot access their old Steam account because they lost access to the associated email. They are frustrated that Steam Support requires an old order number and credit card number for verification, which they can no longer locate.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=2","source_host":"www.bbb.org","source_status":"public_url","source_group":"55ebffbe26d914e861a0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-86f9961c2f","original_id":"seam_bbb_44949629107590","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am writing to file a formal complaint against Valve Corporation regarding an unresolved","summary":"A minor user filed a BBB complaint against Valve after Steam Support rejected automated account recovery requests for a deceased father's inactive account. The user has the password and purchase receipts but cannot access the old phone number or email, and lacks a government ID for verification.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=4","source_host":"www.bbb.org","source_status":"public_url","source_group":"018c4af41c43796dc7b7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d043aea67","original_id":"seam_bbb_18768589722640","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Dear BBB,I am filing a complaint against Valve Corporation regarding Steam Supports refusa","summary":"A user filed a BBB complaint stating that Steam Support refused to apply their Trade Protection policy to a stolen CS2 AK-47 Vulcan sold below market value via market manipulation on August 1, 2026. The user reported the incident within the 7-day window on August 2, 2026, but received a generic response citing the standard item restoration policy instead.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=4","source_host":"www.bbb.org","source_status":"public_url","source_group":"018c4af41c43796dc7b7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-36765cc445","original_id":"seam_bbb_49166702621148","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: My Steam account ( REMOVED ) received a REMOVED ban over 900 days ago in Dota 2. I have ne","summary":"A user submitted a BBB complaint stating that their main Steam account received a game ban in Dota 2 due to an alleged false phone number association with a secondary account where a skin changer was used. Steam Support refused to manually review the phone number data, closed the ticket with a template response, and refused to remove the ban.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=4","source_host":"www.bbb.org","source_status":"public_url","source_group":"018c4af41c43796dc7b7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a372ce2bbd","original_id":"seam_bbb_65146401525537","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: To the Valve Corporate Escalation Team I am writing to file a formal complaint regarding S","summary":"A user filed a Better Business Bureau complaint stating that Steam Support is refusing to recover their 9-year-old account because they cannot provide a physical paper receipt from a cash purchase made in November 2017, despite offering alternative ownership proof like original emails, IP history, and old phone numbers.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=4","source_host":"www.bbb.org","source_status":"public_url","source_group":"018c4af41c43796dc7b7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55eaf35ca0","original_id":"seam_bbb_20314806207670","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I used to be very active on steam playing games prior to starting my family. My kids wante","summary":"A user filing a Better Business Bureau complaint states that Steam Support refused to reset their account password despite multiple proofs of identity, demanding the last 4 digits of a debit card from a decade ago and threatening to close the ticket.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=4","source_host":"www.bbb.org","source_status":"public_url","source_group":"018c4af41c43796dc7b7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e587c0d083","original_id":"seam_bbb_33585146245914","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB жалоба на Valve Date:: I have been through a series of hacked accounts. Roblox, REMOVED messenger, my emails, my","summary":"The user complains on the Better Business Bureau that their Steam account was hacked, login information changed, and recovery phone number removed despite having Steam Guard. They state that Steam Support has not been answering their ticket HT-GRJB-2TBN-4254 regarding an account with thousands of dollars in value.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=5","source_host":"www.bbb.org","source_status":"public_url","source_group":"54adb190872f2bbdfd3d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e4ad54e316","original_id":"seam_bbb_71969198910171","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: My Steam account was permanently locked for \"commercial use\" on July 9, 2026. I am a perso","summary":"A user filed a Better Business Bureau complaint stating their Steam account was permanently locked for commercial use on July 9, 2026, and that Steam Support rejected two appeals without reviewing the evidence.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=5","source_host":"www.bbb.org","source_status":"public_url","source_group":"54adb190872f2bbdfd3d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-517edc9643","original_id":"seam_bbb_47161424205199","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Subject: Steam Account Recovery Impasse - Deceased Cardholder / REMOVED Records Statement","summary":"A user describes a complaint filed with the BBB where Steam Support refused to recover their account because they could not provide the last 4 digits of a deceased relative's debit card from 2010, despite offering government-issued ID, a death certificate, and other verification.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=5","source_host":"www.bbb.org","source_status":"public_url","source_group":"54adb190872f2bbdfd3d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0f01319764","original_id":"seam_bbb_39106207470028","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On July 6th someone added me as a friend, sent a game from me to them, charging my account","summary":"A user filed a BBB complaint stating that an unauthorized person accessed their account on July 6th, purchased a game as a gift worth $127.19, and that Steam Support refused a refund because the transaction was processed as a gift.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=5","source_host":"www.bbb.org","source_status":"public_url","source_group":"54adb190872f2bbdfd3d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-29943ef85a","original_id":"seam_bbb_74938091316020","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I am filing a complaint against Valve Corporation regarding the permanent ban on","summary":"A user submitted a BBB complaint against Valve Corporation regarding a permanent ban on their CS2 account, which they claim resulted from a false positive triggered by logging in from public internet cafes. They state that Steam Support only provided automated or template responses and refused to conduct a proper manual review.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=5","source_host":"www.bbb.org","source_status":"public_url","source_group":"54adb190872f2bbdfd3d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f5111487a4","original_id":"seam_bbb_31926628536117","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: I am filing this complaint against Valve Corporation / Steam regarding the restriction of","summary":"A user filed a Better Business Bureau complaint stating that Steam restricted their 11-year-old account after unauthorized purchases were made and disputed with their bank. Steam refused to accept alternative payment to clear the negative balance and demanded the bank chargebacks be reversed, leaving the account locked.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=7","source_host":"www.bbb.org","source_status":"public_url","source_group":"1916275a3a5fb7cf85dd","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-67fda355d0","original_id":"seam_bbb_85925619250584","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Subject: Clarified Consumer Complaint Against Valve Corporation Regarding Unjust Account B","summary":"A user submitted a BBB complaint against Valve Corporation stating their account was permanently banned on May 3, 2023, under allegations of 'Commercial Activity' resulting in the loss of approximately $20,000 in digital assets and games. The user claims Steam Support only provided automated robotic responses closing their tickets.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=7","source_host":"www.bbb.org","source_status":"public_url","source_group":"1916275a3a5fb7cf85dd","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e417db5d23","original_id":"seam_bbb_79252023415096","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I am filing a complaint against Valve Corporation regarding the permanent ban on","summary":"A user filed a Better Business Bureau complaint against Valve Corporation after receiving a permanent ban on their CS2 account without explanation or prior warning. They state that Steam Support only provided automated template responses and refused to offer a manual review.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=8","source_host":"www.bbb.org","source_status":"public_url","source_group":"80d7cd7f6916861cc67f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a87f39282a","original_id":"seam_bbb_46037369745011","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: My computer was recently hacked, and as a result, several of my accounts and passwords wer","summary":"A user submitted a complaint to the Better Business Bureau stating that their Steam account was compromised and stolen while they were hospitalized for a month. They lost access to an account with approximately $80 USD in purchases and are seeking help to recover it.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=8","source_host":"www.bbb.org","source_status":"public_url","source_group":"80d7cd7f6916861cc67f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8635fa574","original_id":"seam_bbb_85860840409297","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Valve corporation stole my PC games that I purchased. I have tried correcting this through","summary":"A user submitted a Better Business Bureau complaint stating that Valve and Steam Support refused to grant access to two old gaming accounts containing over $400 worth of games because the user no longer has access to the compromised email address associated with the accounts.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=6","source_host":"www.bbb.org","source_status":"public_url","source_group":"031df76459f89ed7244a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4aab711f19","original_id":"seam_bbb_35641495350198","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am a long-time customer of REMOVED with hundreds of dollars in purchased games and digit","summary":"A user filed a BBB complaint stating that Steam Support locked their account after a VPN login and refused to unlock it despite bank statements, demanding impossible old verification details instead.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=9","source_host":"www.bbb.org","source_status":"public_url","source_group":"18b5dae37d682f71c1c7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c5526cbca1","original_id":"seam_bbb_15933520373490","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I am filing a complaint against Valve Corporation (Steam) regarding the permanent","summary":"This is a user complaint submitted to the Better Business Bureau regarding a permanent account ban on Steam, stating that support only provided automated template responses without explaining the reason.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=10","source_host":"www.bbb.org","source_status":"public_url","source_group":"a33be40d7c7d92b1edc8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-066b01d03b","original_id":"seam_bbb_81152487362236","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Steam has made it impossible for me to authenticate or recover my account. They require a","summary":"A user complains on the Better Business Bureau about Steam Support's account recovery requirements, stating they ask for an old credit card and digital CD key they no longer possess while denying access to their account.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=11","source_host":"www.bbb.org","source_status":"public_url","source_group":"4f9fd6cbfe715f307fbe","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ecdc7b9fd0","original_id":"seam_bbb_30875306654842","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am filing this complaint regarding Valve Corporations handling of an account recovery re","summary":"A user filed a Better Business Bureau complaint stating that Steam Support has repeatedly denied or closed their account recovery requests over 265 days, demanding an unreasonable physical CD key from a 20-year-old game despite modern proof of ownership being provided.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=11","source_host":"www.bbb.org","source_status":"public_url","source_group":"4f9fd6cbfe715f307fbe","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28a41166fa","original_id":"seam_bbb_68796359667513","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: ?STEAM ACCOUNT EMAIL: REMOVED (This is my original email associated with the account since","summary":"A user complains on the Better Business Bureau (BBB) that Steam Support is refusing to restore access to their 2004 account, demanding a physical CD-Key that never existed due to a digital promotion registration.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=11","source_host":"www.bbb.org","source_status":"public_url","source_group":"4f9fd6cbfe715f307fbe","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-dca3bc65fd","original_id":"seam_bbb_18974694704495","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: I am filing this complaint against Valve Corporation for an unjustified permanent suspensi","summary":"A user filed a Better Business Bureau complaint against Valve Corporation regarding an unjustified permanent suspension of their Steam account after redeeming a gift card and transferring CS2 cases. They state Steam Support only provided automated, templated responses refusing manual review and request an account audit.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=11","source_host":"www.bbb.org","source_status":"public_url","source_group":"4f9fd6cbfe715f307fbe","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-47d30ba191","original_id":"seam_bbb_29610483708451","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: My Steam account (Account login: 'batuhanarslaan') was hijacked. I have been trying to rec","summary":"A user complains on the Better Business Bureau (BBB) that their Steam account was hijacked and Steam Support is ignoring valid documents while demanding old wallet codes or receipts they cannot provide.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=11","source_host":"www.bbb.org","source_status":"public_url","source_group":"4f9fd6cbfe715f307fbe","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bc01a0daae","original_id":"seam_bbb_60591739956402","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am filing a formal complaint against H32 REMOVED 3932333530 REMOVED 31H (H3336 REMOVED 3","summary":"A user filing a BBB complaint states that Steam Support refused to recover their account despite them providing 15 official payment receipts, because they cannot access the original registration email from 8 years ago.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=12","source_host":"www.bbb.org","source_status":"public_url","source_group":"616e1be750cbc35be0e4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b6bd283cd","original_id":"seam_bbb_69154202812721","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On May 30, 2024, my Steam account REMOVED was compromised. Despite me explicitly pressing","summary":"A user filed a BBB complaint stating that on May 30, 2024, their Steam account was compromised despite denying a login prompt on their iPhone. The attacker bypassed Steam Guard, removed the authenticator, and stole inventory, while Steam Support (Ticket HT-2QBH-9J5H-P2TW) refused to manually review the technical logs.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=12","source_host":"www.bbb.org","source_status":"public_url","source_group":"616e1be750cbc35be0e4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-90335ab6fd","original_id":"seam_bbb_83914119348516","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: To: Better Business Bureau (BBB)Business Information:Business Name: Valve Corporation Addr","summary":"A user filed a Better Business Bureau (BBB) complaint against Valve Corporation regarding a permanent VAC ban on their Counter-Strike account, which they suspect was triggered after logging in at an internet cafe. The user complains that Valve provides no clear appeal process and only sends automated responses.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=12","source_host":"www.bbb.org","source_status":"public_url","source_group":"616e1be750cbc35be0e4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2529b855b4","original_id":"seam_bbb_37802866692899","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I am filing a complaint regarding unauthorized access to my Steam account and the loss of","summary":"A user filed a Better Business Bureau complaint stating their Steam account was compromised on March 17, 2026, via a scammer impersonating support, resulting in the loss of Rust items valued between $1,200 and $3,000. Steam Support declined to restore the items citing internal policy, even though the receiving account was trade-banned.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=12","source_host":"www.bbb.org","source_status":"public_url","source_group":"616e1be750cbc35be0e4","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9fd508543","original_id":"seam_bbb_77855946841279","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Valve Corporation, operating Steam, is refusing to restore access to my account and REMOVE","summary":"A user filed a BBB complaint stating that Steam Support is refusing to restore access to their account or change their email address because they cannot provide a physical CD key for digital-only purchases, despite submitting official purchase receipts. The user remains locked out of their account across tickets HT-2FQ9-CY9F-355R and HT-VJ6D-N8HJ-BRCP.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=13","source_host":"www.bbb.org","source_status":"public_url","source_group":"844471eeadd4d955c7f5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5002410610","original_id":"seam_bbb_59731797027332","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: I am filing a complaint regarding my Steam account, which is operated by REMOVED account w","summary":"A user filed a Better Business Bureau complaint stating their Steam account was compromised, resulting in a permanent game ban in Counter-Strike that Valve refused to remove despite proof of the compromise.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=13","source_host":"www.bbb.org","source_status":"public_url","source_group":"844471eeadd4d955c7f5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7fc7d5bae8","original_id":"seam_bbb_43956410007629","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: To the Better Business Bureau,I am writing to file a formal complaint against Valve Corpor","summary":"A user filed a Better Business Bureau complaint against Valve Corporation regarding an unjust permanent ban on their Steam account for Counter-Strike 2. The user states they did not use cheats and that Steam Support only provided automated responses or no help.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=13","source_host":"www.bbb.org","source_status":"public_url","source_group":"844471eeadd4d955c7f5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b2827fe3e9","original_id":"seam_bbb_22073902624794","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Regarding: Unfair and non-transparent permanent ban of Steam account.I am submitting a for","summary":"A user filed a Better Business Bureau complaint regarding an unfair and permanent ban on their Steam account, stating that Steam Support only provided automated and generic responses without explanation.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=16","source_host":"www.bbb.org","source_status":"public_url","source_group":"c8220cf2fa260f3358ce","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-710bd88e22","original_id":"seam_bbb_75540381593660","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Product/Service: Steam gaming platform Account: REMOVED My REMOVED account has been perman","summary":"A user filed a Better Business Bureau complaint stating their Steam account was permanently restricted due to a $10 chargeback from 2016 when they were a minor using their father's credit card. They state Steam Support repeatedly closes their tickets with generic responses refusing to lift the restriction even though the user offered to repay the amount.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=14","source_host":"www.bbb.org","source_status":"public_url","source_group":"b458913ab778e3d1414e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33f3beff83","original_id":"seam_bbb_10541271794707","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: My Steam account was compromised by a session-hijacking malware. Steam Support (Ref: ticke","summary":"A user filed a BBB complaint stating their account was compromised via session-hijacking malware, resulting in $200 in Steam Wallet funds being stolen through fraudulent Market transactions. Steam Support acknowledged the compromise but refused to restore the funds.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=14","source_host":"www.bbb.org","source_status":"public_url","source_group":"b458913ab778e3d1414e","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-593ec6e79d","original_id":"seam_bbb_76893238399014","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB Arbitrator / Valve Support Team,I am writing to file a formal complaint against V","summary":"A user filed a Better Business Bureau complaint against Valve Corporation regarding a permanent VAC ban on their Counter-Strike 2 account, which they claim resulted from malware at a public internet cafe or account compromise. They state Steam Support only provided automated responses refusing to lift the ban and are requesting a manual review.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=15","source_host":"www.bbb.org","source_status":"public_url","source_group":"8058ef90db285073fb4b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-99fce89cab","original_id":"seam_bbb_43284340742787","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am filing this complaint because Steam Support (Valve Corp) is unreasonably denying me a","summary":"A user filed a Better Business Bureau complaint stating that Steam Support is unreasonably denying access to their 10-year-old account ('RzendS') by demanding a physical CD key that they no longer possess, while rejecting digital proof of ownership and payment evidence.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=18","source_host":"www.bbb.org","source_status":"public_url","source_group":"f3e1ec434222487ac5a0","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0bd0f8a903","original_id":"seam_bbb_22516284887383","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear Better Business Bureau,I am writing to file a formal complaint against Valve Corporat","summary":"A user filed a Better Business Bureau complaint stating their Steam account was permanently banned in CS2 after being compromised at a public internet cafe, and Steam Support refused to lift the ban.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=17","source_host":"www.bbb.org","source_status":"public_url","source_group":"3f72d2915e7f6f453a15","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-01aedc9e02","original_id":"seam_bbb_30875873613907","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I am writing to file a formal complaint against Valve Corporation (Steam) regardi","summary":"A user filed a Better Business Bureau (BBB) complaint against Valve on January 25, 2026, after their Steam account received a permanent game ban in CS:GO/CS2 on January 10, 2026. The user claims they never used cheats and that Steam Support only provided automated replies without a detailed explanation or meaningful review.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=17","source_host":"www.bbb.org","source_status":"public_url","source_group":"3f72d2915e7f6f453a15","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7ee45d014b","original_id":"seam_bbb_70412756742966","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I am writing to file a formal complaint against Valve Corporation regarding an un","summary":"A user filed a BBB complaint against Valve regarding an unjustified permanent VAC ban received on their Steam account in Counter-Strike 2 on January 10, 2026, and complained about the lack of a transparent appeal process or human response from support.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=17","source_host":"www.bbb.org","source_status":"public_url","source_group":"3f72d2915e7f6f453a15","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-251fdb1d7e","original_id":"seam_bbb_40998626490185","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am filing this complaint because Valve Corporation (Steam) refuses to restore access to","summary":"A user submitted a Better Business Bureau complaint stating that Steam Support refuses to restore access to their account despite providing alternative proof of ownership (PayPal transaction IDs, bank statements, billing info), because the original creation email was deleted years ago.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=19","source_host":"www.bbb.org","source_status":"public_url","source_group":"9393262716850c1a4a7a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b191e1d62b","original_id":"seam_bbb_34368292477141","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I am a victim of a fraudulent scam on the Steam platform. I am filing this complaint becau","summary":"A user filed a Better Business Bureau complaint against Valve stating that Steam Support refused to intervene and stop a fraudulent trade while assets were still under a 7-day trade hold.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=20","source_host":"www.bbb.org","source_status":"public_url","source_group":"ab59284f9d4b9fd565dc","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-21d5e84cf5","original_id":"seam_bbb_57806085423309","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Account: zidanetribal1 Email: REMOVED Ticket: HT-97PV-672H-HRRM Steam support decided to c","summary":"A user filed a Better Business Bureau complaint stating that Steam Support permanently locked their account created in 2011, accusing them of selling or transferring the account due to VPN usage, and refused further assistance. The user lost access to an account with games valued at $55 MSRP and is demanding reinstatement or reimbursement.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=20","source_host":"www.bbb.org","source_status":"public_url","source_group":"ab59284f9d4b9fd565dc","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c55857331e","original_id":"seam_bbb_19774022619770","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: To the Better Business Bureau,I am writing to file a formal complaint against Valve Corpor","summary":"A user filed a Better Business Bureau complaint against Valve Corporation regarding a permanent VAC ban received in Counter-Strike 2 around early October 2025. The user claims innocence, suggesting the ban might have resulted from playing at a public internet cafe, and states that Steam Support only provided generic responses and refused to lift the ban.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=21","source_host":"www.bbb.org","source_status":"public_url","source_group":"a33d393174b6cc54eb72","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1b6c41a1f2","original_id":"seam_bbb_79044582067140","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Subject: Wrongful VAC Ban and Loss of CS2 Inventory Hello,My Steam account (profile link:","summary":"A user complains in a BBB complaint about receiving a wrongful VAC ban due to a phone number sharing issue and losing access to their CS2 inventory worth a significant amount. They state that Steam Support has ignored their requests and only provided automated responses for nearly 5 years.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=22","source_host":"www.bbb.org","source_status":"public_url","source_group":"350a7f84af30ce785fa2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d8bee29404","original_id":"seam_bbb_74336137482493","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear Better Business Bureau (BBB),I am writing to file a formal complaint against Valve Co","summary":"A user filed a Better Business Bureau (BBB) complaint against Valve regarding a permanent ban on their Steam account for CS:GO on or around November 20, 2025. The user claims the ban was unjust, locked valuable in-game items, and that Steam Support only provided an automated response with no further resolution.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=22","source_host":"www.bbb.org","source_status":"public_url","source_group":"350a7f84af30ce785fa2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c4d3a3f904","original_id":"seam_bbb_26096812094292","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am filing this complaint because Steam (Valve Corporation) is refusing to assist me in r","summary":"A user filed a BBB complaint stating that Steam Support refused to help them recover or update their account email despite providing multiple forms of ownership verification, resulting in the loss of access to an account with over $1,000 in digital goods.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=22","source_host":"www.bbb.org","source_status":"public_url","source_group":"350a7f84af30ce785fa2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d1b92604d","original_id":"seam_bbb_34162571302274","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I purchased an in-game item through Steam that has not been consumed, modified, or transfe","summary":"A user filed a Better Business Bureau complaint stating that Steam Support refused to refund an unused in-game item because of a game ban, and closed their support tickets without resolution.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=22","source_host":"www.bbb.org","source_status":"public_url","source_group":"350a7f84af30ce785fa2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54da073607","original_id":"seam_bbb_48441091011672","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: I reported my Steam Deck as stolen and received a refund for the device. The Deck was late","summary":"A user submitted a BBB complaint stating that Steam permanently locked their account and game library after they reported their Steam Deck stolen, received a refund, later recovered the device, and notified Steam in good faith. Steam Support refused further escalation or review.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=22","source_host":"www.bbb.org","source_status":"public_url","source_group":"350a7f84af30ce785fa2","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ad120dd2dc","original_id":"seam_bbb_51176107619053","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I am writing to file a formal complaint against Valve Corporation regarding the u","summary":"A user submitted a Better Business Bureau complaint regarding a permanent red ban on their Steam account, which they claim was mistakenly triggered by high mouse sensitivity in CS2. They state that Valve Support has failed to provide a clear explanation or resolution.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=23","source_host":"www.bbb.org","source_status":"public_url","source_group":"f626514036c8096562e8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-17e6d0a600","original_id":"seam_bbb_77586188405138","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: My Steam account was permanently restricted by Valve Corporation (Steam) without a clear e","summary":"A user submitted a Better Business Bureau complaint stating that their Steam account was permanently restricted after changing their store region. Steam Support acknowledged they are the original owner but refused to lift the restriction or provide specific reasons, resulting in the loss of access to games and items valued at approximately 80 USD.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=24","source_host":"www.bbb.org","source_status":"public_url","source_group":"ae4212f6ab3fbee63d7c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-af59f38bdd","original_id":"seam_bbb_26459570036643","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: To the Better Business Bureau (BBB),I am writing to file a formal complaint against Valve","summary":"A user filed a Better Business Bureau (BBB) complaint against Valve Corporation regarding the permanent ban of their Steam account and loss of access to their CS2 game and library. They state that support provided only generic responses without adequate explanation.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=24","source_host":"www.bbb.org","source_status":"public_url","source_group":"ae4212f6ab3fbee63d7c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6fff192225","original_id":"seam_bbb_11006007552395","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I received a false positive game ban in CS2, a game software developed and manage","summary":"A user submitted a complaint to the Better Business Bureau (BBB) stating they received a false positive game ban in CS2 on September 19, 2025, and lost access to an account with over $1000 in inventory. They reported opening support tickets (including HT-YJ4B-RNPK-FT58) that received no meaningful response from Steam Support.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=25","source_host":"www.bbb.org","source_status":"public_url","source_group":"47d37734e4d650affd13","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b27c92a681","original_id":"seam_bbb_44940759110895","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Complaint Summary I am filing this complaint because Valve Corporation (Steam) has wrongfu","summary":"A user filed a Better Business Bureau complaint stating that Steam Support wrongfully locked their account, refused recent proof of ownership, and demanded unattainable purchase receipts from 2021 while ignoring their communications.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=25","source_host":"www.bbb.org","source_status":"public_url","source_group":"47d37734e4d650affd13","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b4a6a3537e","original_id":"seam_bbb_81640422338012","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am filing this formal complaint after exhausting all internal support options with Valve","summary":"A user filed a Better Business Bureau complaint after Steam Support locked them out of their account containing $250 in CS2 skins and closed ticket HT-2N27-4WX8-X444 after demanding impossible payment verification from before May 2020.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=25","source_host":"www.bbb.org","source_status":"public_url","source_group":"47d37734e4d650affd13","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2946a67c76","original_id":"seam_bbb_80175657386556","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I am writing to file a formal complaint against Valve Corporation for the unjust","summary":"A user filed a Better Business Bureau complaint against Valve Corporation regarding a permanent ban on their Steam account for Counter-Strike 2. They claim the ban was issued in error and that Steam Support has provided only generic replies or no substantive response.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=25","source_host":"www.bbb.org","source_status":"public_url","source_group":"47d37734e4d650affd13","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c92f3f6fc6","original_id":"seam_bbb_55300021713835","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB Dispute Resolution Team,I am writing to file a formal complaint against Valve Cor","summary":"A user submitted a Better Business Bureau (BBB) complaint against Valve regarding a permanent VAC ban received on October 14, 2025, while playing CS:GO. The user claims the ban was a false detection, states that Steam Support only provided generic responses, and requests a review and reversal of the ban.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=25","source_host":"www.bbb.org","source_status":"public_url","source_group":"47d37734e4d650affd13","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2d5d313f99","original_id":"seam_bbb_35225127419575","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: My account has been banned for no reason. I didn't do anything against the rules. I change","summary":"A user complains on the Better Business Bureau (BBB) about a ban on their Steam account following an inventory transfer to a friend.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=28","source_host":"www.bbb.org","source_status":"public_url","source_group":"6b7c171594e43c2a4ff7","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-14a579bb5f","original_id":"seam_bbb_55083115968869","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: To Whom It May Concern,I am writing to file a formal complaint against Valve Corporation r","summary":"A user submitted a Better Business Bureau (BBB) complaint against Valve Corporation regarding a permanent ban on their Steam account in CS2, which they claim was unjust and based on false player reports. They state that their appeals to Steam Support were either ignored or met with automated responses.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=26","source_host":"www.bbb.org","source_status":"public_url","source_group":"b683adc8bf4ccbe19b00","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-54a7bd8e71","original_id":"seam_bbb_44151741364654","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: My Steam account was compromised over a week ago. I am unable to log in or do anything. I","summary":"A user submitted a BBB complaint stating their Steam account was compromised, they cannot log in, and they have received no follow-up on their recovery request filed around October 19th or 20th.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=26","source_host":"www.bbb.org","source_status":"public_url","source_group":"b683adc8bf4ccbe19b00","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-246f8d813e","original_id":"seam_bbb_10232028874689","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: To the Better Business Bureau (BBB),I am writing to file a formal complaint against Valve","summary":"A user filed a Better Business Bureau (BBB) complaint against Valve Corporation regarding an unjustified permanent ban on their Steam account that blocked access to CS:GO (CS2). The user states that their appeals were denied with automated responses and requests a manual review.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=26","source_host":"www.bbb.org","source_status":"public_url","source_group":"b683adc8bf4ccbe19b00","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e011271bda","original_id":"seam_bbb_12559293479668","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear Better Business Bureau,I am writing to file a formal complaint against Valve Corporat","summary":"A user filed a Better Business Bureau complaint against Valve stating their Steam account was permanently banned years ago due to phone number association rather than direct cheating, and that their recent support appeal on September 7, 2025, was closed without resolution.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=29","source_host":"www.bbb.org","source_status":"public_url","source_group":"18a3f1c2e452788d7b7b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1e424eeb57","original_id":"seam_bbb_78368469172368","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am filing a complaint against Valve Corporation (operator of the Steam gaming platform)","summary":"The user filed a complaint via the Better Business Bureau (BBB) stating that Steam Support restricted their account on September 11, 2025, and refused valid ownership proofs such as payment history and email access, demanding an old retail CD key instead. As a result, the user has been permanently locked out of their account and digital purchases.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=29","source_host":"www.bbb.org","source_status":"public_url","source_group":"18a3f1c2e452788d7b7b","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b67c18eca7","original_id":"seam_bbb_19609364345362","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am requesting that Valve manually review my Steam account recovery case, ticket HT-65CK-","summary":"A user submitted a BBB complaint stating that Steam Support denied their account recovery case (ticket HT-65CK-4NP3-RVGH) and closed their tickets, while requesting a manual review or a refund for approximately $53,000 worth of digital purchases.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=27","source_host":"www.bbb.org","source_status":"public_url","source_group":"af302b59a9c0908bc830","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-30a08bed74","original_id":"seam_bbb_56096215327295","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: To whom it may concern at Valve Corporation,I am filing this complaint regarding my inabil","summary":"A user filed a Better Business Bureau complaint stating that their 20-year-old Steam account was hijacked and Steam Support denied their recovery ticket (HT-D9KG-6NXJ-6BYW) because they could no longer provide a physical CD key from 2004/2005.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=27","source_host":"www.bbb.org","source_status":"public_url","source_group":"af302b59a9c0908bc830","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a0f35095d","original_id":"seam_bbb_65744898549092","tier":"B","category":"TRADE_REVERSAL","title":"BBB жалоба на Valve Date:: Subject: Unauthorized Steam Wallet Transactions and Request for Resolution To Whom It May","summary":"A user submitted a Better Business Bureau complaint stating that their Steam Wallet funds were stolen via unauthorized overpriced Community Market transactions on September 6. They report that Steam Support refused to reverse the charges, citing market policy.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=30","source_host":"www.bbb.org","source_status":"public_url","source_group":"dcda7839f2cc8f9e1c36","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d19a433890","original_id":"seam_bbb_65028686021104","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I had spent thousands of dollars on digital games starting around REMOVED on Valve's digit","summary":"A user filed a Better Business Bureau complaint stating that Steam Support refuses to restore access to their account containing nearly 500 games because they cannot access an outdated email address or provide old CD keys/expired credit card numbers. The user offered alternative proofs of identity such as driver's licenses and security questions, but claims support stonewalled them.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=30","source_host":"www.bbb.org","source_status":"public_url","source_group":"dcda7839f2cc8f9e1c36","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a44a2f60d8","original_id":"seam_bbb_80974592782188","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Complaint Against:Valve Corporation (Steam) REMOVED Your Information:Name: REMOVED Steam A","summary":"A user submitted a Better Business Bureau complaint stating that on August 22, 2025, an unauthorized purchase of a Steam Deck worth $706.54 was made on their compromised account and shipped to an unknown address. After initiating a chargeback through their bank, Steam restricted the account and demanded the chargeback be cancelled, claiming no suspicious activity was detected.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=30","source_host":"www.bbb.org","source_status":"public_url","source_group":"dcda7839f2cc8f9e1c36","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d728122189","original_id":"seam_bbb_23637378509770","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: To the Better Business Bureau,I am writing to file a complaint against Valve Corporation f","summary":"A user submitted a complaint to the Better Business Bureau stating their Steam account was compromised and subsequently hit with a permanent VAC/game ban in CS2 due to the hacker's actions. Steam Support denied the appeal with a generic response, prompting the user to seek BBB intervention for account and ban restoration.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=30","source_host":"www.bbb.org","source_status":"public_url","source_group":"dcda7839f2cc8f9e1c36","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15754b0a25","original_id":"seam_bbb_77379311500699","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear Better Business Bureau (BBB),I am writing to file a formal complaint against Valve Co","summary":"A user filed a Better Business Bureau (BBB) complaint against Valve Corporation regarding an unjust permanent ban on their Steam account involving CS:GO 2. The user states they adhered to the terms of service and are requesting a review, explanation, and restoration of the account after failing to get a satisfactory response from Steam Support.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=30","source_host":"www.bbb.org","source_status":"public_url","source_group":"dcda7839f2cc8f9e1c36","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f7a6c31173","original_id":"seam_bbb_76265437232635","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: To Whom It May Concern at the Better Business Bureau (BBB),?I am writing to file a formal","summary":"A user filed a Better Business Bureau (BBB) complaint regarding a permanent suspension and VAC ban on their Steam account occurring around August 15, 2025. The user claims the ban was a false positive triggered by logging into their account at a public internet cafe, and states that Steam Support upheld the penalty without addressing their appeal.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=31","source_host":"www.bbb.org","source_status":"public_url","source_group":"48a7358f78b4c410940f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9b8a08249e","original_id":"seam_bbb_28431131716063","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB жалоба на Valve Date:: I am filing this complaint against Valve Corporation regarding Steams lack of customer ser","summary":"A user filed a BBB complaint stating that their Steam account was hacked and Steam Support failed to provide a human representative or resolve the issue, resulting in ignored tickets and lack of assistance.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=31","source_host":"www.bbb.org","source_status":"public_url","source_group":"48a7358f78b4c410940f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-25a4372174","original_id":"seam_bbb_25429727717273","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: They have locked my steam account for zero reason other than \"Suspicious Activity\" when my","summary":"A user complains on the Better Business Bureau (BBB) that their Steam account was locked for suspicious activity after they added funds, and support has not reinstated it despite proper identification.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=31","source_host":"www.bbb.org","source_status":"public_url","source_group":"48a7358f78b4c410940f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6d3e38335e","original_id":"seam_bbb_38232873813457","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB,I am writing to formally complain about Valve Corporation (Steam) for unfairly su","summary":"A user submitted a complaint to the Better Business Bureau (BBB) stating that Valve unfairly suspended their Steam account with a permanent red lock and provided only generic responses to their appeals.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=32","source_host":"www.bbb.org","source_status":"public_url","source_group":"67a7bf1fdac412900062","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f15cfdfcac","original_id":"seam_bbb_64776440366243","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I have been locked out of my Steam account over a harmless joke comment posted to a friend","summary":"A user submitted a BBB complaint stating that their account was locked over a joke comment and Steam Support refused to restore access, demanding old CD keys and transaction data from over 10 years ago despite the user providing extensive proof of ownership.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=32","source_host":"www.bbb.org","source_status":"public_url","source_group":"67a7bf1fdac412900062","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-be6295a57a","original_id":"seam_bbb_69400448692531","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Got locked out of my account because I dont have an Authenticator code from 3 years ago an","summary":"A user complains on the Better Business Bureau (BBB) that they are locked out of their Steam account because they lack an old Authenticator code. They state Steam Support refuses to remove it despite being provided with ownership proofs like the login email, password, and old phone number.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=32","source_host":"www.bbb.org","source_status":"public_url","source_group":"67a7bf1fdac412900062","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2b3f000d78","original_id":"seam_bbb_66610975084502","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB жалоба на Valve Date:: Dear REMOVED or Madam,I am submitting this complaint against Valve Corporation (Steam) reg","summary":"A user filed a BBB complaint stating that Steam Support failed to provide promised compensation for items lost due to a platform technical issue in January 2025, and instead repeatedly closes their support tickets.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=34","source_host":"www.bbb.org","source_status":"public_url","source_group":"c790bb5b4d795aabb6f9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-07199c4024","original_id":"seam_bbb_64228603071619","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: My account was hacked and REMOVED (not the biggest money amount of money, I know) was stol","summary":"A user filed a Better Business Bureau complaint stating that their account was hacked, funds were stolen, and Steam Support refused to issue a refund despite being provided with evidence of ownership and fraudulent transactions.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=34","source_host":"www.bbb.org","source_status":"public_url","source_group":"c790bb5b4d795aabb6f9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ef7b38c761","original_id":"seam_bbb_38328899026155","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: To Whom It May Concern,I am writing to formally complain about Valve Corporation's unfair","summary":"A user submitted a Better Business Bureau complaint stating their Steam account received a false VAC ban on June 2, 2025, after being compromised and having items stolen. They state that Steam Support only provided automated responses and refused to investigate the unauthorized access or reverse the ban.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=34","source_host":"www.bbb.org","source_status":"public_url","source_group":"c790bb5b4d795aabb6f9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-087447a46b","original_id":"seam_bbb_46077917839392","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I'm reporting a case of CS:GO item theft resulting from a Steam account takeover.On July 1","summary":"A user filed a Better Business Bureau complaint detailing how their Steam account was hacked from a German IP address, resulting in the theft of CS:GO items worth about $40 (160 PLN). Despite providing extensive proof including IP logs, purchase history, and the hacker's profile while the items were still trade-banned, Steam Support refused to cancel the transaction and sent boilerplate responses.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=33","source_host":"www.bbb.org","source_status":"public_url","source_group":"fba76487ccfd82ca1224","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3bd99b1c0","original_id":"seam_bbb_35935248894075","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear Steam Support Team,I am writing to formally dispute the REMOVED ban placed on my Stea","summary":"A user wrote a complaint addressed to Steam Support disputing a ban on their 10-year-old account containing valuable skins and games, requesting either revocation of the ban or full compensation.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=33","source_host":"www.bbb.org","source_status":"public_url","source_group":"fba76487ccfd82ca1224","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e546a03827","original_id":"seam_bbb_60811816937453","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I am writing to express my serious concern regarding a recent issue where my Steam account","summary":"A user complains on the Better Business Bureau about their Steam account being hijacked and wallet funds used for fraudulent market purchases, stating that Steam Support refused to provide meaningful assistance. The text is written entirely by the user.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=33","source_host":"www.bbb.org","source_status":"public_url","source_group":"fba76487ccfd82ca1224","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8913a21d4d","original_id":"seam_bbb_41277192093223","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: I am submitting this complaint regarding an account ban on Counter-Strike: Global Offensiv","summary":"A user filed a Better Business Bureau complaint regarding an unjustified account ban in Counter-Strike: Global Offensive and stated that Valve Support has ignored their attempts to dispute it.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=33","source_host":"www.bbb.org","source_status":"public_url","source_group":"fba76487ccfd82ca1224","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a8088a3c4a","original_id":"seam_bbb_49086492174277","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Dear BBB,I am filing a formal complaint regarding Valve Corporation's failure to address t","summary":"A user filed a BBB complaint against Valve stating that their CS:GO items were stolen on June 20, 2025, and transferred to another user. They report that Steam Support only applied a trade cooldown and refused to restore the stolen items.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=33","source_host":"www.bbb.org","source_status":"public_url","source_group":"fba76487ccfd82ca1224","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2646630154","original_id":"seam_bbb_77625531785691","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: My STEAM account was hacked. REMOVED is refusing to assist me in recovering my REMOVED Apr","summary":"A user complains on the Better Business Bureau (BBB) that their Steam account was hacked and Steam Support removed their phone number and refused to restore the account, repeatedly asking for impossible-to-provide old CD keys and historical billing data.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=35","source_host":"www.bbb.org","source_status":"public_url","source_group":"e030d3e01e36facf8766","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c390a99230","original_id":"seam_bbb_20560636322910","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On June 7, 2025, my Steam account was compromised in a phishing attack from REMOVED , REMO","summary":"A user describes a BBB complaint where their Steam account was compromised via phishing on June 7, 2025, resulting in the theft of 18,000 UAH (~$435 USD) from their Steam Wallet. Steam Support acknowledged the compromise and penalized the scammer's account, but refused to refund the stolen funds citing the Subscriber Agreement and California law, eventually threatening the user with a community ban and closing their tickets.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=35","source_host":"www.bbb.org","source_status":"public_url","source_group":"e030d3e01e36facf8766","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1084ee459f","original_id":"seam_bbb_34003847466430","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: To: Better Business Bureau (BBB)Subject: Formal Complaint Against Valve Corporation Unjust","summary":"A user filed a Better Business Bureau (BBB) complaint against Valve regarding an unjust CS:GO Overwatch ban and Steam Support's failure to respond to their appeals.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=36","source_host":"www.bbb.org","source_status":"public_url","source_group":"6a83f869d8151959aaea","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-79d03013b0","original_id":"seam_bbb_20756596533209","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Ive been a Steam user for over 20 years, with a level 108 account. On June 2, 2025, I fell","summary":"A user describes falling victim to a phishing and session hijacking scam on June 2, 2025, losing over $2,500 CAD in CS2 items. Steam Support refused to restore the items citing their no-restoration policy and closed the ticket.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=36","source_host":"www.bbb.org","source_status":"public_url","source_group":"6a83f869d8151959aaea","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fca305b11a","original_id":"seam_bbb_24791856884383","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: I am here to email you about a steam problem and how bad steam support is when it comes to","summary":"A user complains to the Better Business Bureau about Steam Support locking their account due to a game gifting and chargeback issue involving a friend's new account. They state they lost access to about 50 dollars worth of games and that Steam is not taking action to help.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=36","source_host":"www.bbb.org","source_status":"public_url","source_group":"6a83f869d8151959aaea","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-28e8e54af7","original_id":"seam_bbb_91352305875656","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Between January 223, 2020, my Steam account REMOVED was compromised and a large portion of","summary":"A user submitted a BBB complaint stating that their Steam account was compromised in January 2020 and over $1,000 worth of CS:GO skins (including an AK-47 | Vulcan) were traded away without authorization. They report that Steam Support repeatedly refused to restore the items or escalate the issue.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=36","source_host":"www.bbb.org","source_status":"public_url","source_group":"6a83f869d8151959aaea","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6df309d0a4","original_id":"seam_bbb_53902173493722","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB жалоба на Valve Date:: Trying to reach the company to fix the issue.Steampowered is a gaming company owned by Val","summary":"The user submitted a Better Business Bureau complaint stating their Steam account (Deliathan) was hacked on March 4, 2025, resulting in the loss of personal information and over $1000 in games. They report that Steam Support has completely ignored their tickets and failed to respond.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=37","source_host":"www.bbb.org","source_status":"public_url","source_group":"3e23e90fd18c35a6a5c6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ff76da4690","original_id":"seam_bbb_53704131618631","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: In 2016, my Steam account was compromised and later recovered. Since then, my account has","summary":"A user filed a Better Business Bureau complaint stating their Steam account was compromised in 2016 and recovered, but trading and inventory access for CS:GO skins worth over $130 USD remains restricted. They report that Steam Support repeatedly closed their tickets without explanation and refused to resolve the issue.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=37","source_host":"www.bbb.org","source_status":"public_url","source_group":"3e23e90fd18c35a6a5c6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-863d0ebfe3","original_id":"seam_bbb_15177852334706","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Dear BBB,I am filing a formal complaint against Valve Corporation (Steam) regarding their","summary":"A user filed a BBB complaint against Valve because Steam Support denied their account recovery request. The user had purchased the account from a third party, lost access to the original email and authenticator, and claims Steam refused to accept their proof of ownership.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=37","source_host":"www.bbb.org","source_status":"public_url","source_group":"3e23e90fd18c35a6a5c6","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77d671ba30","original_id":"seam_bbb_78152521392004","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Ive been a Steam user for several years and have invested over $7,000 in virtual items and","summary":"A user filed a Better Business Bureau complaint stating that Steam Support refused to recover their locked account despite providing government ID, billing information, and purchase history, demanding an old Steam Wallet code from January 2022 instead.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=38","source_host":"www.bbb.org","source_status":"public_url","source_group":"340356662a83be865130","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e7f4d1fd21","original_id":"seam_bbb_69106241699558","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Complaint Against:Valve Corporation (Steam)P.O. REMOVED Complaint Description:My Steam acc","summary":"A user submitted a Better Business Bureau complaint stating their Steam account was compromised, inventory and wallet funds were stolen, and Steam Support refused to restore them.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=38","source_host":"www.bbb.org","source_status":"public_url","source_group":"340356662a83be865130","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7c787e6b57","original_id":"seam_bbb_62521114062387","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Detailed Complaint:Issue Summary:On April 16, 2025, my Steam account (Username: moonsomyla","summary":"A user submitted a Better Business Bureau complaint stating that their Steam account was compromised via API hijacking on April 16, 2025, resulting in the loss of CS2 skins worth approximately $1,500. Steam Support refused to restore the items, citing their standard policy.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=38","source_host":"www.bbb.org","source_status":"public_url","source_group":"340356662a83be865130","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0c41b01199","original_id":"seam_bbb_62110507737752","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: About a year ago, my personal Steam account (Tarasek3, registered under the email REMOVED","summary":"A user submitted a BBB complaint stating that their personal Steam account was permanently locked without valid evidence after being falsely flagged for commercial activity. The user lost access to over $300 USD worth of games and DLCs, and reports that Steam Support responded only with automated messages and closed their tickets.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=39","source_host":"www.bbb.org","source_status":"public_url","source_group":"2b614afb60e1a225d5a1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d86a0d4b44","original_id":"seam_bbb_21393493808936","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB жалоба на Valve Date:: Subject: Valve Ignores Security Flaw Leading to Account Hijacking Dear BBB, Im writing fro","summary":"A user submitted a BBB complaint stating their Steam account was hijacked via phishing on April 3, 2025, and that Steam Support closed their ticket (#HT-G6F7-FYXQ-CH2B) without investigation and refused to cancel the trade in escrow.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=39","source_host":"www.bbb.org","source_status":"public_url","source_group":"2b614afb60e1a225d5a1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d1e02a33e2","original_id":"seam_bbb_29307683431689","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: 13 years ago i created account of REMOVED . My account link: ( REMOVED ). With this accoun","summary":"A user complains on the Better Business Bureau (BBB) that they received a VAC ban on their Counter-Strike account approximately 8 years ago without explanation or proof from Steam Support, and that support failed to help them.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=39","source_host":"www.bbb.org","source_status":"public_url","source_group":"2b614afb60e1a225d5a1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c37c5cd2c4","original_id":"seam_bbb_23464924560807","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Complaint Information - Company Name: Valve Corporation (Steam platform operator)- Company","summary":"A user filed a BBB complaint stating their Steam account was wrongfully banned on February 26, 2025, for alleged Counter-Strike violations, resulting in the loss of access to games and items worth over $10,000. They contacted Steam Support but only received automated or unhelpful replies.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=39","source_host":"www.bbb.org","source_status":"public_url","source_group":"2b614afb60e1a225d5a1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e60c1aa6b7","original_id":"seam_bbb_39361381429666","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I am having an issue with the policy they have in place for accounts that have been compro","summary":"A user filed a Better Business Bureau complaint against Valve, stating that their account was compromised and items of monetary value were lost. They criticized Steam's no-recovery policy for items and reported that support tickets were declined without real answers.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=39","source_host":"www.bbb.org","source_status":"public_url","source_group":"2b614afb60e1a225d5a1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-653755d17e","original_id":"seam_bbb_99790636272512","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Valve has taken action on my account without any reason as to why. I never received any no","summary":"A user filed a Better Business Bureau complaint stating that Valve took action and banned their account without any explanation or prior notice, and also refunded a spring sale game purchase without their consent. The incident occurred around March 17, 2025.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=40","source_host":"www.bbb.org","source_status":"public_url","source_group":"dc89feb2d5717a321111","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-519416414a","original_id":"seam_bbb_82410898024520","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Valve banned my CS:GO account on REMOVED , which had $30,000 worth of in-game accessories.","summary":"A user filed a Better Business Bureau complaint stating that Valve banned their CS:GO account containing $30,000 worth of items after it was stolen, and Valve has refused to unblock it for nearly a year.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=40","source_host":"www.bbb.org","source_status":"public_url","source_group":"dc89feb2d5717a321111","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-85675e9a9c","original_id":"seam_bbb_23269750637666","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Complaint against Valve Corporation Date: March 11, 2025 Dear Better Business Bureau,I am","summary":"A user filed a BBB complaint against Valve after losing digital items worth $140 due to an API key scam where a fraudulent trade was intercepted. The user states that Steam Support refused to assist in recovering the items or investigating the incident.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=40","source_host":"www.bbb.org","source_status":"public_url","source_group":"dc89feb2d5717a321111","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9380b69d2c","original_id":"seam_bbb_71955718480832","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Complaint to Better Business Bureau (BBB)To Whom It May Concern,I am writing to formally l","summary":"A user filed a Better Business Bureau (BBB) complaint against Valve regarding a permanent ban on their CS2 account, suspecting it was caused by an internet cafe PC or account compromise, and received only generic responses from support.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=40","source_host":"www.bbb.org","source_status":"public_url","source_group":"dc89feb2d5717a321111","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-689969752c","original_id":"seam_bbb_82530554394649","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: To Whom It May Concern at the Better Business Bureau,I am filing a formal complaint agains","summary":"A user filed a Better Business Bureau complaint against Valve because their account was hijacked and valuable in-game items were traded away despite trade holds. Steam Support refused to restore the items, citing their standard no-restoration policy.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=40","source_host":"www.bbb.org","source_status":"public_url","source_group":"dc89feb2d5717a321111","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ec804d5939","original_id":"seam_bbb_21879319472588","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Dear BBB,I am filing a complaint against Valve Corporation regarding a fraud incident on t","summary":"A user filed a BBB complaint against Valve after losing CS2 items to a scammer impersonating Steam Support, stating that Steam Support refused to help recover the items.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=41","source_host":"www.bbb.org","source_status":"public_url","source_group":"a296913282805a28854a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d17df9aa28","original_id":"seam_bbb_71006211670352","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Dear Better Business Bureau,I hope this message finds you well. I am writing to request yo","summary":"A user submitted a complaint to the Better Business Bureau stating that Steam Support refused to restore access to their account despite providing extensive proof of ownership, including ID and credit card details.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=41","source_host":"www.bbb.org","source_status":"public_url","source_group":"a296913282805a28854a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2c188139de","original_id":"seam_bbb_14991329590272","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On March 4, 2025 hackers got into my account and spent all the money in my wallet. I have","summary":"A user complains on the Better Business Bureau about hackers accessing their account and spending their Steam wallet funds on March 4, 2025. The user states that Steam Support refused to take responsibility or refund the stolen money.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=41","source_host":"www.bbb.org","source_status":"public_url","source_group":"a296913282805a28854a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-318c1bbeb7","original_id":"seam_bbb_42691909488186","tier":"B","category":"HACK_THEFT","title":"BBB жалоба на Valve Date:: Urgent: Account Compromise and Stolen Items Request for Immediate Assistance Dear Steam Su","summary":"A user submitted a complaint to the BBB reporting an account compromise and the theft of valuable CS:GO/Steam skins through unauthorized trades. The user outlines the security steps taken and requests Steam Support to investigate and recover the items.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=41","source_host":"www.bbb.org","source_status":"public_url","source_group":"a296913282805a28854a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f5a8686f1","original_id":"seam_bbb_46354809990634","tier":"B","category":"HACK_THEFT","title":"BBB жалоба на Valve Date:: My account was hijacked January 5th 2025 and money from my steam wallet (which was at $50.","summary":"The user filed a BBB complaint stating their account was hijacked on January 5th, 2025, and their $50.04 Steam wallet balance was drained via a fraudulent Community Market transaction.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=44","source_host":"www.bbb.org","source_status":"public_url","source_group":"ac015c40577824bb2e67","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3fd9f7dd27","original_id":"seam_bbb_59672571681792","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: My son had $78.44 stolen out of his gaming account online through the \"Steam\" gaming syste","summary":"A parent filed a BBB complaint stating that their son lost $78.44 from his Steam account due to unauthorized activity, and that Steam Support refused to reimburse the funds, blaming a compromised computer.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=44","source_host":"www.bbb.org","source_status":"public_url","source_group":"ac015c40577824bb2e67","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-948749faa0","original_id":"seam_bbb_78937586549367","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On August 16th, 2024 7:11am a fraudulent trade occurred on my Steam profile.The list of in","summary":"A user filed a Better Business Bureau complaint stating that 15 inventory items worth approximately $1,200 were stolen in a fraudulent trade on August 16, 2024. The user claims that Steam never resolves these issues for users.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=44","source_host":"www.bbb.org","source_status":"public_url","source_group":"ac015c40577824bb2e67","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-de67c8c3c1","original_id":"seam_bbb_84278912684892","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: I was in a game of REMOVED competitive and the entire team left so a bot spawned. I switch","summary":"A user complains on the BBB about receiving a false positive game ban in CS:GO and states that Steam Support refuses to unban them or restore their items.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=43","source_host":"www.bbb.org","source_status":"public_url","source_group":"a26e4784fb177399259d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-209479f341","original_id":"seam_bbb_30447421009730","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I am filing a formal complaint against Valve Corporation regarding its refusal to resolve","summary":"A user filed a Better Business Bureau complaint against Valve after losing over $1,100 in items through an unauthorized trade despite having Steam Guard enabled. Steam Support refused to assist, citing their policy of not restoring items and directing the user away.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=43","source_host":"www.bbb.org","source_status":"public_url","source_group":"a26e4784fb177399259d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-76820038bd","original_id":"seam_bbb_61439324058332","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Dear BBB REMOVED ,I am writing to file a complaint regarding the unreasonable restrictions","summary":"A user filed a BBB complaint stating that Steam Support restricted their account and is demanding verification using the original email address, which is no longer accessible due to disuse. The user argues this policy is unreasonable and prevents them from accessing their account despite having security measures enabled.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=42","source_host":"www.bbb.org","source_status":"public_url","source_group":"e6a8f82906bf43ed45d5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b9bd9d4622","original_id":"seam_bbb_19926658074633","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Steam is refusing me access to my account with hundreds of dollars of games licensed to it","summary":"A user complains on the Better Business Bureau (BBB) that Steam Support is refusing to restore access to their old account despite providing email verification and historical billing information, demanding an old CD key photo instead.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=42","source_host":"www.bbb.org","source_status":"public_url","source_group":"e6a8f82906bf43ed45d5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7222aaea2e","original_id":"seam_bbb_87683332667140","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I have reached out to Steam support twice about this issue, both responses were one in the","summary":"A user submitted a BBB complaint stating that their Steam account was compromised via malware from a game called 'PirateFi', resulting in 78 items sold on the market, stolen Steam points, and $700 in unauthorized gift card purchases, while Steam Support provided unhelpful, canned responses.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=42","source_host":"www.bbb.org","source_status":"public_url","source_group":"e6a8f82906bf43ed45d5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4a76dcddb4","original_id":"seam_bbb_43266110427702","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Subject: Complaint about unjust Steam account ban until 2038 and lack of clear response De","summary":"A user filed a Better Business Bureau complaint regarding an unjust Steam account ban until 2038. They state they submitted multiple support tickets but received only unfavorable responses without clear explanations.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=45","source_host":"www.bbb.org","source_status":"public_url","source_group":"e66434434644d1bcf984","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-71c0b9338d","original_id":"seam_bbb_67178018150163","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: My Steam was hacked months ago. Steam suspended and restricted my Steam account because of","summary":"A user filed a BBB complaint stating their account was hacked, the email was changed, and Steam Support refused to accept alternative proof of ownership after the original hacked email became inaccessible, eventually stopping responses altogether.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=46","source_host":"www.bbb.org","source_status":"public_url","source_group":"6f22af1105be7dd56b46","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a1dfb78d8","original_id":"seam_bbb_41759996074442","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: My issue with Valve is with their gaming platform called \"Steam\". They ban my account back","summary":"A user filed a BBB complaint stating their Steam account was banned on August 24, 2021, following a purchase of The Elder Scrolls Online and Crown Pack worth $64.99. The user claims Steam Support accused them of account hijacking, provided only scripted responses, refused to investigate, and closed the case without an appeal option.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=46","source_host":"www.bbb.org","source_status":"public_url","source_group":"6f22af1105be7dd56b46","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b37bfa0506","original_id":"seam_bbb_47775731667238","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On October 31st, 2024, I discovered that my Steam account had been hijacked, resulting in","summary":"A user submitted a Better Business Bureau complaint stating that their Steam account was hijacked on October 31, 2024, resulting in the loss of $300 from their Steam Wallet due to an unauthorized purchase. They report that Steam Support failed to take meaningful action, provided poor service, and closed their requests without resolution.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=47","source_host":"www.bbb.org","source_status":"public_url","source_group":"91ca5f3e414c3f247dd9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-15bb8b8ded","original_id":"seam_bbb_85657180290429","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I am writing to officially report a severe issue about my Steam account, \"louiesz,\" aka ST","summary":"A user submitted a Better Business Bureau (BBB) complaint stating their Steam account was compromised and an unauthorized Community Market transaction of $6.00 occurred on October 21. Steam Support refused to refund the transaction or provide information on the scammers.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=47","source_host":"www.bbb.org","source_status":"public_url","source_group":"91ca5f3e414c3f247dd9","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0d887d7e0a","original_id":"seam_bbb_72319819073020","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I have $1000s+ in games in the platform know as Steam and I'm sorry I do. Steam is now hol","summary":"A user complains on the Better Business Bureau about Steam Support refusing to recover their account after the phone used for 2FA died, despite offering government IDs as proof of ownership.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=48","source_host":"www.bbb.org","source_status":"public_url","source_group":"941c5b6f8c351bb6a00a","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-a6c687c78a","original_id":"seam_bbb_86658689361259","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: They have locked my account due to suspicious activity, I have contacted them multiple tim","summary":"A user complains on the Better Business Bureau (BBB) that Steam locked their 15-year-old account for suspicious activity and refuses to assist them or unlock it despite multiple attempts to prove ownership.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=51","source_host":"www.bbb.org","source_status":"public_url","source_group":"6e01a89620cc1cda25cd","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bbed65f70e","original_id":"seam_bbb_27091671609708","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Valve has been very unhelpful with responding to emails for almost a year now. I got a fal","summary":"A user complains on the Better Business Bureau (BBB) that Valve has ignored their emails for almost a year regarding a false anti-cheat ban and locked inventory worth hundreds of dollars.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=49","source_host":"www.bbb.org","source_status":"public_url","source_group":"413053dcfaba1ccea023","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f93876cbe8","original_id":"seam_bbb_58825541687636","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Date of ILLEGAL transaction: Sept, 7 2024 Steam allowed my account to be compromised and r","summary":"A user filed a BBB complaint stating that Steam allowed their account to be compromised on September 7, 2024, resulting in 70 items being sold on the Community Market. The user claims Steam Support blamed them, refused to restore the items, and closed the support ticket.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=49","source_host":"www.bbb.org","source_status":"public_url","source_group":"413053dcfaba1ccea023","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-662e716ce2","original_id":"seam_bbb_45818535069864","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Im writing to request a thorough review of my Steam account in light of a recent permanent","summary":"A user wrote a BBB complaint requesting a review of their permanent trade ban, stating they believe their account may have been compromised and that they did not knowingly participate in scams.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=49","source_host":"www.bbb.org","source_status":"public_url","source_group":"413053dcfaba1ccea023","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3a19b45229","original_id":"seam_bbb_61855360442724","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: My Call of Duty account was hacked on the 4th of last month, the REMOVED support recovered","summary":"A user complains on the BBB about a VAC ban received on their Steam account after their Call of Duty account was hacked. They state that Steam Support only sent canned responses and refused to remove the ban, while game support was more helpful.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=53","source_host":"www.bbb.org","source_status":"public_url","source_group":"b1b851244164977f6793","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9217bb2547","original_id":"seam_bbb_45312108539321","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear Valve Support Team,I am writing to express my deep frustration and disappointment reg","summary":"A user submitted a BBB complaint addressing Steam Support, stating their account was unjustly suspended due to a suspected location change after returning to their home country. They requested a review and offered to provide verification documents to regain access to their games and funds.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=54","source_host":"www.bbb.org","source_status":"public_url","source_group":"69e68d62a2ff7e154157","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4be3505025","original_id":"seam_bbb_56483989880789","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: My son had over $50 in STEAM gift cards. He loaded them on his STEAM account. Within days","summary":"A user submitted a BBB complaint stating that their son's Steam account was compromised and $50 in gift card funds was stolen via a manipulated marketplace purchase, and that Steam Support refused to reimburse the funds or properly address the issue.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=54","source_host":"www.bbb.org","source_status":"public_url","source_group":"69e68d62a2ff7e154157","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6f16475190","original_id":"seam_bbb_27101059067341","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB жалоба на Valve Date:: Steam support has refused to let me back into my account on several occassions however thi","summary":"A user filed a Better Business Bureau complaint stating that Steam Support is ignoring them on ticket #HT-KCJD-PQVN-9VFV after they provided a historical CD key to recover their account following the loss of their phone and Steam Guard. The user reports losing access to over 300 dollars worth of software in this instance.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=54","source_host":"www.bbb.org","source_status":"public_url","source_group":"69e68d62a2ff7e154157","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-512550518f","original_id":"seam_bbb_82501803145782","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: Locked out of my steam account due to the REMOVED guard authentication issues and lack of","summary":"A user submitted a Better Business Bureau complaint stating they have been locked out of their Steam account for nearly a year due to Steam Guard authentication issues and loss of access to their linked phone number. Despite providing username, password, email, and IP address, they report receiving errors and no resolution from Steam Support.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=54","source_host":"www.bbb.org","source_status":"public_url","source_group":"69e68d62a2ff7e154157","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4b9c8ffc9d","original_id":"seam_bbb_44460869408630","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On 6/7/2024 my account was hijacked and REMOVED was taken from my steam wallet for communi","summary":"A user submitted a Better Business Bureau complaint stating that their account was hijacked on June 7, 2024, and funds from their Steam wallet were stolen via Community Market purchases despite having Steam Guard active. They claim Steam confirmed the compromise but refused to refund the money.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=55","source_host":"www.bbb.org","source_status":"public_url","source_group":"1cbb5b0515c38d73d75d","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e84fb2a1e9","original_id":"seam_bbb_69310006397811","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On 4-6-2024 Digital items I purchased from their app we're no longer available to me on th","summary":"A user submitted a Better Business Bureau complaint stating that Steam Support refused to refund digital items because the user's playtime in the game exceeded two hours, despite the items being newly purchased. After a bank chargeback, Steam locked the account, restricted PayPal purchases, and threatened permanent account closure over future chargebacks, putting over $11,000 worth of games at risk.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=55","source_host":"www.bbb.org","source_status":"public_url","source_group":"1cbb5b0515c38d73d75d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c8ee479b26","original_id":"seam_bbb_46409872095948","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: On April 8th-10th my computer was hacked into by hackers with software specifically target","summary":"A user complains in a BBB complaint that their computer and Steam account were hacked, resulting in the theft of thousands of dollars worth of items over 15 years, and states Steam Support refused to help or restore the items.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=57","source_host":"www.bbb.org","source_status":"public_url","source_group":"3cd9cfff18e307af46ae","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c3469eb8fd","original_id":"seam_bbb_74148125040885","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Steam has refused to help me in a fraudulent transaction. A hacker was apparently able to","summary":"A user submitted a BBB complaint stating that a hacker removed their Steam Guard and stole their entire inventory valued at CAD$400. Steam Support refused to assist, citing their item restoration policy.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=57","source_host":"www.bbb.org","source_status":"public_url","source_group":"3cd9cfff18e307af46ae","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-408605b077","original_id":"seam_bbb_76117832569265","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: On May 5, my steam account was hacked. I had maximized my protection by using Steam guard.","summary":"This is a Better Business Bureau (BBB) complaint submitted by a user whose account was allegedly hacked on May 5, resulting in game bans despite having Steam Guard enabled. Valve Support did not write this text.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=57","source_host":"www.bbb.org","source_status":"public_url","source_group":"3cd9cfff18e307af46ae","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ca5a6b9c72","original_id":"seam_bbb_51886121199118","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Hi,I experienced an inaccurate suspension of two of my accounts by Valve, related to my tr","summary":"A user complains on the Better Business Bureau (BBB) about an inaccurate permanent suspension of two accounts following trading activities and involvement in CS betting and poker.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=60","source_host":"www.bbb.org","source_status":"public_url","source_group":"e678558b5feb29c484c3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-16ca70b5e2","original_id":"seam_bbb_60199798921317","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Valves security mesasures were compromised and my trade to my personal account was interce","summary":"A user complains on the Better Business Bureau (BBB) that their trade was intercepted by a bot, resulting in the loss of $2,000 worth of virtual items despite having security measures enabled. They state that Steam Support blamed them and refused to do anything.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=60","source_host":"www.bbb.org","source_status":"public_url","source_group":"e678558b5feb29c484c3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b8ae65796f","original_id":"seam_bbb_63584311838707","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: When I log into my Steam account it says that \" REMOVED Support suspects your account REMO","summary":"A user filed a Better Business Bureau complaint stating that Steam locked their 20-year-old account for security reasons and refused to restore access because they no longer possess the original CD key, despite providing other proofs of ownership.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=60","source_host":"www.bbb.org","source_status":"public_url","source_group":"e678558b5feb29c484c3","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-3487f2dac1","original_id":"seam_bbb_44224447420806","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: February 4, 2024 one company that offers Steam products was glad to help and terminate the","summary":"This is a user's description of a BBB complaint stating that Steam Support requested proof of purchase but denied any assistance regarding a gift card issue.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=61","source_host":"www.bbb.org","source_status":"public_url","source_group":"8f84a5d110cdf1605262","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-5fb1fd1458","original_id":"seam_bbb_21090424221237","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: Hi I am filing a formal complaint against Steam( REMOVED \" Valve Corporation\") regarding u","summary":"A user filed a Better Business Bureau complaint stating their Steam account was compromised on March 24, 2024, resulting in $809 in unauthorized transactions, and that Steam Support refused to help.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=61","source_host":"www.bbb.org","source_status":"public_url","source_group":"8f84a5d110cdf1605262","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea9696b4b7","original_id":"seam_bbb_30497529478269","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I am writing to file a formal complaint against Steam (Valve Corporation) due to an unauth","summary":"A user filed a BBB complaint against Steam after an unauthorized market purchase of an item for $11.98 on March 7, 2023, and Steam Support's subsequent refusal to issue a refund or address security concerns.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=61","source_host":"www.bbb.org","source_status":"public_url","source_group":"8f84a5d110cdf1605262","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7812674baf","original_id":"seam_bbb_20990434398257","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: My account for REMOVED /Steam was hacked and used to spend $54.86 without my permission. I","summary":"A user filed a BBB complaint stating their Steam account was hacked and $54.86 was spent without authorization, and Steam Support refused to refund or reverse the Market transactions.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=62","source_host":"www.bbb.org","source_status":"public_url","source_group":"2ef9606d79bf642be6b1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77f613e0f3","original_id":"seam_bbb_62990490426979","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Hello, my online account [from REMOVED ] got banned because I posted a link that goes to a","summary":"A user complains on the BBB about their Steam account being banned after posting a link to a clothing shop, and states that Steam Support refused to accept their proofs of ownership because they could not provide an old gifted activation key.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=62","source_host":"www.bbb.org","source_status":"public_url","source_group":"2ef9606d79bf642be6b1","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bcc0796dbe","original_id":"seam_bbb_30156329694103","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Hello BBB administrator,I am lodging a complaint against Valve Corporation. On October 28t","summary":"A user submitted a BBB complaint stating their Steam account was falsely banned on October 28, 2023, due to game bugs, resulting in a loss of over $10,000. They reported being trapped in an unhelpful support loop between Steam customer service and anti-cheat support without resolution.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=63","source_host":"www.bbb.org","source_status":"public_url","source_group":"3a91fce46c3629f2c1be","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-b5071b9105","original_id":"seam_bbb_48057548719884","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear BBB Team:I am writing this letter to seek your help in resolving the dispute between","summary":"A user submitted a complaint to the Better Business Bureau (BBB) stating that their Steam account was wrongfully banned while playing CS2 on January 4, 2024, and that Steam Support has failed to resolve the issue.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=63","source_host":"www.bbb.org","source_status":"public_url","source_group":"3a91fce46c3629f2c1be","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9d7aa05a9","original_id":"seam_bbb_93408554344293","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: For steam and valve I'm a steam user from REMOVED , I'm sorry to say that I've been treate","summary":"A user filed a Better Business Bureau complaint against Valve stating that two of their three Steam accounts were permanently banned or restricted without valid reason, and that support refused their appeals and blocked them from contacting service.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=65","source_host":"www.bbb.org","source_status":"public_url","source_group":"ec5341405ea40903e271","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c1fe5d140b","original_id":"seam_bbb_61845614545760","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"BBB жалоба на Valve Date:: We bought our daughter a steam gift card, so she could play more games with a friend, and","summary":"A parent filed a Better Business Bureau complaint stating that Steam blocked their daughter from gifting games after an issue with a gift card transaction, accusing her of commercial use. According to the complaint, Steam Support closed her tickets without helping and ignored her inquiries, leaving the funds stuck in her wallet.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=66","source_host":"www.bbb.org","source_status":"public_url","source_group":"2fd0b9691bef802af49c","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7f7f53fbdf","original_id":"seam_bbb_65251802724339","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I lost my phone number and old device. I no longer can provide the specific debit card num","summary":"A user complains on the Better Business Bureau (BBB) that Steam Support denied access to their account containing 50+ games after they lost their old device, phone number, and previous debit card. The user states they have their password and identifying documents but cannot meet the verification requirements due to a disability.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=68","source_host":"www.bbb.org","source_status":"public_url","source_group":"6f857e5af0a37611cff5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-33e21ea33d","original_id":"seam_bbb_19878235793739","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Today, I logged into my steam account to see that I had been banned for no reason. Steam c","summary":"This is a user complaint submitted to the Better Business Bureau (BBB) stating that their Steam account was banned for alleged 'external software' despite having no cheats installed, and demanding compensation for the $1000 invested.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=68","source_host":"www.bbb.org","source_status":"public_url","source_group":"6f857e5af0a37611cff5","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e9a9cd7b17","original_id":"seam_bbb_63371909573942","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: My steam account was hacked. Everything on the account was stolen. There isn't any way to","summary":"A user submitted a BBB complaint stating their Steam account was compromised and $3000 worth of items were stolen despite Steam Guard. They report that Steam Support closed all tickets without resolution and refused compensation or item restoration.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=71","source_host":"www.bbb.org","source_status":"public_url","source_group":"eb4a7483ca3466274726","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-e8c5fec1a1","original_id":"seam_bbb_34635138061816","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I noticed this about 2 months ago. I tried to play a game, by logging into my Steam accoun","summary":"A user submitted a BBB complaint stating their Steam account was hacked and password changed roughly two months prior. They were unable to recover it because automated support replies instructed them to log into the compromised account to get help.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=71","source_host":"www.bbb.org","source_status":"public_url","source_group":"eb4a7483ca3466274726","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-df6ecae97a","original_id":"seam_bbb_12945747576098","tier":"B","category":"RECOVERY_HIJACK","title":"BBB жалоба на Valve Date:: I am unable to access my Steam account and the content that I have paid for. I have my use","summary":"A user filed a BBB complaint stating they are unable to access their Steam account due to endless login loops, captcha failures, and mobile app authentication issues preventing them from contacting support.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=70","source_host":"www.bbb.org","source_status":"public_url","source_group":"46c7602882626e45e8d8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-9d88121ea0","original_id":"seam_bbb_37710892900170","tier":"B","category":"RESTORE_REFUSED","title":"BBB жалоба на Valve Date:: I lost valuable items from a scam, and Valve support will not return said items from the s","summary":"A user complains on the Better Business Bureau (BBB) that Valve support refused to return their valuable items lost in a scam, citing company policies against item restoration.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=64","source_host":"www.bbb.org","source_status":"public_url","source_group":"999859f8f8d10e95d6a8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04746ae93f","original_id":"seam_bbb_82204058885034","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: My steam account is REMOVED hg My personal information is REMOVED steamid is REMOVED I've","summary":"A user complains on the Better Business Bureau about their Steam and CS2 account being blocked without a specific reason, receiving only automated replies from support that refused to revoke the punishment.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=64","source_host":"www.bbb.org","source_status":"public_url","source_group":"999859f8f8d10e95d6a8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-f94ba84a09","original_id":"seam_bbb_31676660562034","tier":"B","category":"BAN_NO_REASON","title":"BBB жалоба на Valve Date:: Dear customer service, hello:I am a CS2 player with a Steam account ID of REMOVED . Recent","summary":"A user submitted a BBB complaint stating they received an incorrect game ban on November 3, 2023, despite never using cheating software. They claim an inventory worth $400,000 and report that Steam Support stated they have no right to lift the ban.","quote":"","source_url":"https://www.bbb.org/us/wa/yarrow-point/profile/online-gaming/valve-corporation-1296-27030704/complaints?page=64","source_host":"www.bbb.org","source_status":"public_url","source_group":"999859f8f8d10e95d6a8","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2a0675a1b7","original_id":"nf_94321151899457","tier":"B","category":"BAN_NO_REASON","title":"Steamaccount Locked / Community Banned out of nowhere","summary":"A user describes their frustration after their account was locked and community banned for alleged commercial purposes, restricting them from trading, the shop, and friends/chat while still allowing them to play games.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4334229775343781443/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"26aab9b41e2a05da694d","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-77bcab0d30","original_id":"nf_16121497921231","tier":"B","category":"HACK_THEFT","title":"Steam Guard hacked :: Steam Discussions","summary":"A Steam user named Parsley posted on the community discussions stating that their account suffered an unauthorized login from Hong Kong and market items were sold without receiving any Steam Guard notifications or 2FA codes.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/4755326933232252333/?ctp=3&l=english","source_host":"steamcommunity.com","source_status":"public_url","source_group":"828cc757a66e6ca9ba29","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7cf8f04e17","original_id":"nf_16436623409067","tier":"B","category":"RECOVERY_HIJACK","title":"Просрал аккаунт стима. — Iron Baron на DTF","summary":"A user on DTF named Iron Baron describes losing their Steam account and mentions that support demanded a receipt from 2015. The user later updated the post to say they recovered the account with the help of other users.","quote":"","source_url":"https://dtf.ru/id139317/3076311-prosral-akkaunt-stima","source_host":"dtf.ru","source_status":"public_url","source_group":"ce1b5dfb7bfa5b5ef55a","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-8c98d9c759","original_id":"nf_50104954886301","tier":"B","category":"BAN_NO_REASON","title":"Trade Ban for no reason :: Steam Discussions","summary":"A user on the Steam Discussions forum is complaining about receiving a trade and market ban without explanation, stating that Steam Support only sends canned responses claiming community guideline violations without providing proof.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/0/5940851794735213513/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"8c1b7d232b325810c10f","publication_date":"","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-c31da7cf33","original_id":"ly_48339624551396","tier":"B","category":"RESTORE_REFUSED","title":"Steam gibt Gegenstände nicht zurück :: Deutsches Forum","summary":"A user complains on the German Steam forum that they were scammed and lost items, and although Steam Support acknowledged what happened, they refused to restore the items due to their policies.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/24/1643168364656986589/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"e5454fc01a213ce26090","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55b1f9e974","original_id":"ly_14171320913750","tier":"B","category":"RECOVERY_HIJACK","title":"Skradzione Konto/ Someone Steal Account :: Help and Tips","summary":"A user on a community forum describes how their girlfriend's Steam account was stolen after she clicked a phishing link sent via Discord and entered her credentials. The attacker changed the email, password, and removed Steam Guard, prompting the user to lock the account.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/1/3279192886605217382/","source_host":"steamcommunity.com","source_status":"public_url","source_group":"2e4089b21aac528e5373","publication_date":"","language":"pl","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-0b3f90e2ab","original_id":"ly_14220856500159","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"Техническая поддержка закрывает обращение без ответа","summary":"The user complains that Steam Support repeatedly closes their support tickets without giving any response.","quote":"","source_url":"https://steamcommunity.com/discussions/forum/26/3801650156489235978/?l=russian","source_host":"steamcommunity.com","source_status":"public_url","source_group":"a79c8e513854dcaa3e01","publication_date":"","language":"ru","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-2713a060a9","original_id":"nf_62084938312669","tier":"B","category":"BAN_NO_REASON","title":"Brecha de seguridad de Steam - me roban y me banean ...","summary":"A Forocoches forum user describes how their account was accessed from Eastern Europe without their authorization, resulting in a fraudulent market purchase and a subsequent community ban from Steam Support after contacting them.","quote":"","source_url":"https://forocoches.com/foro/showthread.php?t=9897228","source_host":"forocoches.com","source_status":"public_url","source_group":"17f9b1ea45346a68030d","publication_date":"","language":"es","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-4089416eb0","original_id":"nf_80186031337734","tier":"B","category":"RECOVERY_HIJACK","title":"Steam account gesperrt und account nicht mehr verfügbar?","summary":"A Steam user describes being targeted on Discord by scammers claiming the user's account was reported by mistake. The scammers impersonated support, locked the account, and demanded a $50 Steam gift card to recover it.","quote":"","source_url":"https://www.gutefrage.net/frage/steam-account-gesperrt-und-account-nicht-mehr-verfuegbar","source_host":"www.gutefrage.net","source_status":"public_url","source_group":"5e7064670142d50373e7","publication_date":"","language":"de","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fcefc2dc08","original_id":"ppc_norsdpq","tier":"B","category":"RECOVERY_HIJACK","title":">  their support gave account access to the wrong person.\n\nFrom [Steam Support page](https://help.steampowered.com/en/fa","summary":"The post claims Steam Support gave account access to the wrong person and cites Steam's policy that items are not restored and account security is the user's responsibility. No actual Steam Support ticket reply is quoted.","quote":"","source_url":"https://www.reddit.com/r/ohnePixel/comments/1owf3jn/_/norsdpq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"ea35119dc181251eb8d3","publication_date":"2025-11-14","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-1d65265262","original_id":"ppc_ctw6z4g","tier":"B","category":"TICKET_CLOSED_IGNORED","title":"I've had to contact Steam support twice. \n\nBoth times took over a month to get a reply. A fucking *month*.\n\nBoth times t","summary":"A user complains that they had to contact Steam Support twice, experienced month-long delays, and received unhelpful copy-paste replies that failed to resolve their issues.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/3g8mwu/_/ctw6z4g/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2f6f5bfed13eca3be227","publication_date":"2015-08-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ea8e13727e","original_id":"ppc_ovow7px","tier":"B","category":"API_KEY_THEFT","title":"This happened to me way. You get an official-looking message that your account is hacked, saying, \"Please contact Steam","summary":"A user describes how they were scammed by someone impersonating Steam Support, resulting in API key theft and inventory loss. Their roommate's friend eventually helped them secure the account and clean the API key.","quote":"","source_url":"https://www.reddit.com/r/SteamScams/comments/1unxndy/_/ovow7px/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b1a003f37efa06db9edc","publication_date":"2026-07-05","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-7e8076784a","original_id":"ppc_ct6wsw9","tier":"B","category":"RESTORE_REFUSED","title":"Steam is a cancer lately\n\nAfter acquiring a inventory worth $2000+ steam decides to tell us that if something is stolen","summary":"A Steam user complains about Steam's policy of not restoring stolen items, expressing frustration after acquiring an inventory worth over $2000. This is a user's commentary rather than direct Steam Support evidence.","quote":"","source_url":"https://www.reddit.com/r/heroesofthestorm/comments/3dmilo/_/ct6wsw9/","source_host":"www.reddit.com","source_status":"public_url","source_group":"8672fefea89860ebec13","publication_date":"2015-07-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-55ac89dc7b","original_id":"ppc_h24sqk5","tier":"B","category":"RECOVERY_HIJACK","title":"Steam is halfway a scam. Steam support is known to steal people their accounts. Stole several of my storage accounts and","summary":"A user claims that Steam Support staff actively stole several of their storage accounts by disabling Steam Guard and handing over access without requesting proof of ownership or notifying the real owner.","quote":"","source_url":"https://www.reddit.com/r/gaming/comments/o21tue/_/h24sqk5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"780378a572a4681010bc","publication_date":"2021-06-17","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-6b27994fc1","original_id":"ppc_o9cv0vq","tier":"B","category":"RECOVERY_HIJACK","title":"If it's anything like what's happening to me since yesterday, hackers got my account and changed the email on it, so eve","summary":"A user describes being hacked, having their account email changed, and struggling with account recovery because Steam Support is asking for CD keys they do not possess.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1roc2ha/_/o9cv0vq/","source_host":"www.reddit.com","source_status":"public_url","source_group":"56e11868b9f5c0001eff","publication_date":"2026-03-08","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-668c8ec3fb","original_id":"ppc_d82u22k","tier":"B","category":"RECOVERY_HIJACK","title":"[Question]:\n\nMy brother used his old university email account for Steam, which he no longer has access to, having not at","summary":"The user is asking for advice because their brother lost access to his university email linked to Steam and cannot provide the requested proof of payment for account recovery, while Steam Support only responds with automated demands for proof.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/54khhz/_/d82u22k/","source_host":"www.reddit.com","source_status":"public_url","source_group":"97d05f86d1cf11c1bb1c","publication_date":"2016-09-26","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-fee8b46839","original_id":"ppc_p3et59e","tier":"B","category":"RECOVERY_HIJACK","title":"Except I **did** provide every single thing they asked for, step by step—PayPal details, linked bank accounts, old phone","summary":"A user recounts their frustrating experience with Steam Support rejecting valid ownership proofs like PayPal details and government ID, demanding impossible physical CD keys for digital purchases, and eventually threatening to close their ticket.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1vn4b3r/_/p3et59e/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4a6bb42fe0570fff15e0","publication_date":"2026-08-13","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-607eb41859","original_id":"ppc_e4ifoar","tier":"B","category":"RECOVERY_HIJACK","title":"The thing is, I lost almost everything. Primary email got changed and the mobile authenticator got removed as well. Then","summary":"A user describes losing their Steam account and primary email after support allegedly asked for the email password, resulting in the account being held by a hacker demanding $100. This is a user-submitted account of events rather than a direct Steam Support message.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/98ss4a/_/e4ifoar/","source_host":"www.reddit.com","source_status":"public_url","source_group":"0c7e7d5e5c2fd29073bb","publication_date":"2018-08-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-bcb6255686","original_id":"ppc_fl01n5w","tier":"B","category":"RECOVERY_HIJACK","title":"Hi   \nYes this is true, i bought the account because i started playing Dota late(2019) and really wanted the LC immortal","summary":"The user admits to buying a Dota 2 account from a third-party marketplace (G2G). After lending it to a friend, the account was compromised, and Steam Support refused to return it because the user is not the account's creator.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/flm9v0/_/fl01n5w/","source_host":"www.reddit.com","source_status":"public_url","source_group":"4395adbd2c762e777e12","publication_date":"2020-03-20","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-d6286f006e","original_id":"ppc_ocakwk0","tier":"B","category":"RECOVERY_HIJACK","title":"Brother, my account was stolen when they went through Steam support and apparently, they already had my account, but whe","summary":"The user describes having their account stolen through social engineering and alleged exploitation of Steam support, and is currently experiencing extortion while awaiting a response from Steam support.","quote":"","source_url":"https://www.reddit.com/r/steamsupport/comments/1s2tb76/_/ocakwk0/","source_host":"www.reddit.com","source_status":"public_url","source_group":"56aa56fbfda5c8abc5d1","publication_date":"2026-03-24","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-785d469afb","original_id":"ppc_n366zp8","tier":"B","category":"RECOVERY_HIJACK","title":"Steam support will let a hacker recover an account with info that you can pull off of any online receipt or invoice. Wit","summary":"A user complains that Steam Support allowed a hacker to recover their account using basic receipt or invoice info despite having 2FA enabled, resulting in the theft of thousands of dollars in items.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/1m02m0u/_/n366zp8/","source_host":"www.reddit.com","source_status":"public_url","source_group":"96167862a3ef79a77ea2","publication_date":"2025-07-14","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-43ec01e4bd","original_id":"ppc_crqx3ww","tier":"B","category":"BAN_NO_REASON","title":"Can we remember for a second that OP literally did nothing wrong and has his account banned permanently? Traders make ex","summary":"A Reddit user argues that another user was wrongfully banned due to receiving items from a stolen credit card trade, criticizing Steam Support for issuing automated responses and refusing to properly investigate.","quote":"","source_url":"https://www.reddit.com/r/Steam/comments/37yhsh/_/crqx3ww/","source_host":"www.reddit.com","source_status":"public_url","source_group":"2ad97fe4d5fa43f90b9e","publication_date":"2015-05-31","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-04ce37fde2","original_id":"ppc_fj05vn5","tier":"B","category":"RESTORE_REFUSED","title":"Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, dele","summary":"The post cites a Steam Support article saying Steam does not restore items that have left an account for any reason, including trades, market transactions, deletions, or gifting. It advises that the user should expect the items not to be returned.","quote":"","source_url":"https://www.reddit.com/r/DotA2/comments/fam1ho/_/fj05vn5/","source_host":"www.reddit.com","source_status":"public_url","source_group":"6d61131bf84b402a3da3","publication_date":"2020-02-28","language":"unspecified","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false},{"ref":"S-ecb183e570","original_id":"ppc_e2o485t","tier":"B","category":"BAN_NO_REASON","title":"I got a false VAC form this shit >:(\n\nI haven’t cheated once in my entire time of playing CS which is 1500 hours. I h","summary":"A user complains about receiving a false VAC ban in CS after 1500 hours of playtime and states that Steam Support gave them an automated response and refused to help. The user's friends were also banned, and their phone number is now blacklisted.","quote":"","source_url":"https://www.reddit.com/r/GlobalOffensive/comments/905qpl/_/e2o485t/","source_host":"www.reddit.com","source_status":"public_url","source_group":"b359d6b478cc063a70da","publication_date":"2018-07-19","language":"en","material":"incident_report","material_label":"Incident report","kind":"collected_report","kind_label":"Collected report","has_collected_image":false}]}