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  "title": "Valve Cơ sở dữ liệu các vụ bê bối — Hồ sơ về vụ “Steam”",
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    "text": "Kho lưu trữ các vụ bê bối lớn\nValve Cơ sở dữ liệu tổng hợp các vụ bê bối — 160 Các vụ việc được ghi nhận\nTÀI LIỆU NGUỒN (DỮ LIỆU THÔ): 11,768\n\nĐã được báo cáo. Đã xác minh nguồn. Vẫn đang được xử lý.\n\nPHẦN NÀY CHỨNG MINH ĐIỀU GÌ\n\nCơ sở dữ liệu tổng hợp này tập hợp các bản ghi gốc đã được xác minh độc lập tại 160, trong đó nêu chi tiết các lỗ hổng nền tảng tồn tại dai dẳng, các báo cáo từ cộng đồng đã bị xóa và những sự cố trong dịch vụ hỗ trợ khách hàng chưa được giải quyết trong toàn bộ hệ sinh thái của Valve. Bao gồm các hồ sơ tranh chấp đã được xác minh trên Trustpilot, các phiếu báo cáo sự cố bảo mật đã được lưu trữ tại GitHub và các thủ tục tố tụng của cơ quan quản lý, cơ sở dữ liệu này chỉ ra những sự cố hệ thống lặp đi lặp lại trong quá trình khôi phục tài khoản và giải quyết tranh chấp của khách hàng.\n\n← Quay lại Bản tóm tắt dành cho lãnh đạo\n\n160 các bản ghi đã thu thập: các hoạt động hỗ trợ được người dùng đánh giá, các chuỗi thảo luận không còn hiển thị, các lỗ hổng nền tảng đã được báo cáo nhưng chưa được xử lý, và những sự cố mà Valve đã phải giải trình. Không có nội dung nào ở đây là nhận định của chúng tôi — mỗi dòng đều kèm theo nguồn gốc ban đầu. Hãy mở một mục và tự mình đọc.\n\nHồ sơ nguồn\n11,768\nTrên tất cả các hạng mục\nCác lỗ hổng của nền tảng\n3,372\nCác lỗ hổng trên nền tảng do cộng đồng báo cáo\nCác chủ đề bị kiểm duyệt\n109\nCác bài đăng trên Reddit bị người điều hành xóa\nHỗ trợ giải quyết khiếu nại\n471\nCác khiếu nại đã được xác minh trên Trustpilot\nKhả năng thực thi\nChặn tên miền máy chủ xác thực\n\nViệc chặn các máy chủ xác thực OpenID ở cấp độ tên miền về mặt kỹ thuật rất dễ thực hiện: một khi một tài nguyên đã bị cấm chuyển hướng đăng nhập Steam, các tên miền của bên thứ ba đóng vai trò là máy chủ proxy xác thực cho chính tài nguyên đó cũng có thể được lọc bằng cùng một bộ quy tắc. Phần tài liệu chính đã trình bày chi tiết về khả năng thực hiện.\n\nXem tính khả thi của việc thi hành trong hồ sơ →\nDanh mục: Khiếu nại hỗ trợ Trustpilot (Các trường hợp tiêu cực đã được lọc để chuyển lên cấp trên)176 các bản ghi nguồn khớp nhau · các bản ghi trùng lặp đã được gộp lại\nConsumer Complaint2026-07-20\nAuthor: C***\n\nI’ve used Steam for years, but lately, their sales have really lost their edge. I was hoping to score some solid discounts, but many games still feel overpriced, even during sales. Plus, the support response times can be frustratingly slow when issues arise.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2026-07-20\nConsumer Complaint2025-05-09\nAuthor: S*** L***\n\nSupport are never able to help you and only able to redicrect you to public linkBreaking there own TOSNot able to provider a refundNot able to provide a safe place for gamingBase on the game you play you can get scam.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2025-05-09\nConsumer Complaint2024-12-30\nAuthor: F***\n\nThis company allowed a single phishing scammer 7656…2045 in 100's of its user community chat rooms \"Steam Chat\" the whole week of Winter Sales, 12-23-2024 - 2025 to spam spaceintrader a scam phishing website.Don't support Valve & Steam that support scams. Don't give your log in credentials to account hijacking scammers. This company also allows engagements of commercial advertising / spam for gambling in violation of its own Rules and Guidelines / Online Conduct. 7656…5023 proof - groups/deskinsfans key drop advertising, thanks TannerfromKD and Valve!*\"The Consumer Review Fairness Act (CRFA) protects people’s ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. The law protects a broad variety of honest consumer assessments, including online reviews, social media posts, uploaded photos, videos, etc. And it doesn’t just cover product reviews. It also applies to consumer evaluations of a company\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2024-12-30\nConsumer Complaint2024-07-31\nAuthor: A***\n\nhorrible company.randomly you get \"This account may have been accessed by someone else.\"this happened to me 3 times.the 3rd time they wanted a cd key.a spent useless cd key that nobody has any reason to keep laying around.i gave them the paypal bill for my first purchase back in 2015.i gave them a bill for my first phone number ever on the account.i still got the same email attached to the account.this company is literally a scam. nothing but a scam.they randomly claim you been accessed somewhere else and then require you to give them information no reasonable person would ever have, if not your done and have to rebuy everything.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2024-07-31\nConsumer Complaint2023-12-09\nAuthor: K***\n\nHad 288 euros in steam wallet, someone hacked my account even with two step verification, write a steam support for help but only answer was if something is spent in community market they can’t help.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2023-12-09\nConsumer Complaint2023-09-26\nAuthor: J***\n\nI was banned for saying \"Who let grandma on the PC\"and another for simply calling someone ignorant.Power tripping mods, devs who don't care, steam doesn't care. Yet allows racism/trolling/etc Fk steam, its a joke now.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2023-09-26\nConsumer Complaint2022-08-31\nAuthor: Anonymous\n\nSteam community is plain bad for a various reasons:1. Steam forums are a big mess, for example they allow users to post in any language and as result you get jumbled mess with posts in foreign languages together with English language posts. For example, If you check CS GO forums, you'll see half of posts are in Russian and half in English. I don't understand why such a big and international company would leave their forums so unorganized like that. All other normal companies have English only language allowed which is an international language and sometimes subforums for other languages like German, French and etc... so if French people want to post in French they go specifically in that sub-forum. But no, Steam doesn't care about this. Their forums is a one big mess.2. Moderation is biased and joke. I don't understand why such a big company like Steam can't afford to hire people for moderation and pay them. Instead they just recruit random people for moderation who do it for free and\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2022-08-31\nConsumer Complaint2022-05-28\nAuthor: J***\n\nThe login code never arrives. I hate Steam.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2022-05-28\nConsumer Complaint2021-11-08\nAuthor: N***\n\nThe service is terrible, I only signed up because I really like the game I wanted, but the rest is terrible, I hope to get something better soon.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2021-11-08\nConsumer Complaint2021-06-18\nAuthor: W***\n\nThey scam people for money, dont believe me? Read thisSource: Steam Subscribers/User Agreement NO GUARANTEESTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER VALVE NOR ITS AFFILIATES GUARANTEE CONTINUOUS, ERROR-FREE, VIRUS-FREE OR SECURE OPERATION AND ACCESS TO STEAM, THE CONTENT AND SERVICES, YOUR ACCOUNT AND/OR YOUR SUBSCRIPTION(S) OR ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH.In short: You got a virus or your data leaked because of our software? Whoopsies we dont care, that isnt even legal or the last of their scammy stuff...\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2021-06-18\nConsumer Complaint2021-05-14\nAuthor: B***\n\nThe support is one of the worst I've ever seen.Useless support team.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2021-05-14\nConsumer Complaint2020-04-02\nAuthor: J***\n\nSteamcommunity has 15% fees, 15!!!!\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2020-04-02\nConsumer Complaint2020-03-27\nAuthor: H***\n\nWhat can I say? the support is one of the worst I've ever seen maybe the FUNCOM is much worse. If you tell the true on the steam forum you just got a BAN even if what you said did not violated the rules of the forum.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2020-03-27\nConsumer Complaint2018-03-16\nAuthor: B***\n\ndon't sign up will stick on your computer will kill your pc power you can't remove it from your pc even you deleted it will stay woking in the system\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2018-03-16\nConsumer Complaint2016-12-27\nAuthor: J***\n\nIn bloddy hate their page it's tiresome, it's in no way intuitive. I tried reaching out for support, but that is a maze.I'm simply trying to log in and redeem a key of a product I already bought, their search function is a joke. I f*u*c*k*i*n*g hate them. The layout is not like the how to video from the dealer, this can be done much simpler. I don't frigin care aboutn what other titles you have in store or what genre, I just want to redeem my key and install.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2016-12-27\nConsumer Complaint2016-10-28\nAuthor: P***\n\nSupport on site is terrible.Refunds not happend yet, despite games not working.No help at all if key is bought outside their system, so as a customer you can bounce back and through between bad support systems?? I wait for some other companies to compete in this market, for this can't be the best we as customers can expect.And do put an email up to find, instead of this stuppid website where you spend so long time trying to find a solution on, instead of a simple mail. Often the problem is not there, or if it's there just saying no help here???I need a response\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2016-10-28\nConsumer Complaint2016-06-26\nAuthor: V*** W***\n\nUseless support as always!\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2016-06-26\nConsumer Complaint2014-07-01\nAuthor: J***\n\nexpensive, and support team not willing to cooperate\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2014-07-01\nConsumer Complaint2014-04-15\nAuthor: B***\n\nWhen you pay for a program, you expect it too work. cant not buy or anything and have written to valve. but there is not a being done a damn thing abut it..\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2014-04-15\nConsumer Complaint2026-09-03\nAuthor: M***\n\nWorst platform ever wont give me a refund even though a game is unplayable because of bugs I won't ever be using the crap platform again I hope the platform breaks down for good piece fo crao\n\nTarget Domain: steamcommunity.com / steampowered.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2026-09-03\n\nKhông tìm thấy kết quả phù hợp\n\nHãy thử điều chỉnh truy vấn hiện tại hoặc chuyển sang tab danh mục khác.\n\n1 / 9",
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        "id": null,
        "text": "Valve Cơ sở dữ liệu tổng hợp các vụ bê bối — 160 Các vụ việc được ghi nhận"
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      {
        "level": 2,
        "id": null,
        "text": "Chặn tên miền máy chủ xác thực"
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        "id": null,
        "text": "Author: C***"
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        "level": 3,
        "id": null,
        "text": "Author: S*** L***"
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        "id": null,
        "text": "Author: F***"
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        "id": null,
        "text": "Author: A***"
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        "id": null,
        "text": "Author: K***"
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        "id": null,
        "text": "Author: J***"
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        "id": null,
        "text": "Author: Anonymous"
      },
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        "level": 3,
        "id": null,
        "text": "Author: J***"
      },
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        "level": 3,
        "id": null,
        "text": "Author: N***"
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        "level": 3,
        "id": null,
        "text": "Author: W***"
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        "id": null,
        "text": "Author: B***"
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        "id": null,
        "text": "Author: J***"
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        "id": null,
        "text": "Author: H***"
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        "text": "Author: B***"
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        "text": "Author: J***"
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        "level": 3,
        "id": null,
        "text": "Author: P***"
      },
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        "level": 3,
        "id": null,
        "text": "Author: V*** W***"
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        "level": 3,
        "id": null,
        "text": "Author: J***"
      },
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        "level": 3,
        "id": null,
        "text": "Author: B***"
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        "level": 3,
        "id": null,
        "text": "Author: M***"
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