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  "title": "Valve Skandalregister – Das Dossier „Steam“",
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    "text": "Hauptarchiv für Skandale\nValve Skandal-Stammregister – 160 – Aus den Quellen stammende Vorfälle\nQUELLDATEN (ROHDATEN): 11,768\n\nGemeldet. Quelle angegeben. Noch offen.\n\nWAS DIESER ABSCHNITT BELEGT\n\nDiese Master-Datenbank fasst von „160“ unabhängig überprüfte Primärdaten zusammen, die detaillierte Angaben zu anhaltenden Plattformmängeln, gelöschten Community-Meldungen und ungelösten Problemen im Kundensupport im gesamten Ökosystem von „Valve“ enthalten. Anhand von verifizierten Streitfallmeldungen auf Trustpilot, archivierten Tickets zu Sicherheitsproblemen auf GitHub sowie behördlichen Verfahren werden wiederkehrende systemische Mängel bei der Kontowiederherstellung und der Beilegung von Kundenstreitigkeiten aufgezeigt.\n\n← Zurück zum Executive Briefing\n\n160 Gesammelte Einträge: eine Support-Maßnahme, die von den Nutzern bewertet wurde, Threads, die nicht mehr sichtbar sind, gemeldete und unbeachtete Plattformfehler sowie die Vorfälle, für die sich Valve bereits verantworten musste. Nichts davon ist unsere eigene Einschätzung – jede Zeile enthält den Verweis auf die ursprüngliche Quelle. Öffnen Sie einen Eintrag und lesen Sie ihn selbst.\n\nQuelldatensätze\n11,768\nIn allen Kategorien\nMängel der Plattform\n3,372\nVon der Community gemeldete Plattformfehler\nZensierte Threads\n109\nVon Moderatoren gelöschte Reddit-Beiträge\nSupport-Beschwerden\n471\nVerifizierte Trustpilot-Beschwerden\nDurchsetzbarkeit\nSperrung von Auth-Host-Domains\n\nDie Sperrung von OpenID-Authentifizierungshosts auf Domain-Ebene ist technisch einfach umzusetzen: Sobald eine Ressource von der Weiterleitung bei der Anmeldung unter Steam ausgeschlossen ist, können Drittanbieter-Domains, die als Authentifizierungsproxys für dieselbe Ressource fungieren, anhand desselben Regelsatzes gefiltert werden. Eine ausführliche Erörterung der Umsetzbarkeit findet sich im Hauptdossier.\n\nSiehe Durchsetzbarkeit im Dossier →\nKategorie: Trustpilot-Support-Beschwerden (gefilterte negative Eskalationen)176 übereinstimmende Quelldatensätze · Duplikate ausgeblendet\nConsumer Complaint2026-07-20\nAuthor: C***\n\nI’ve used Steam for years, but lately, their sales have really lost their edge. I was hoping to score some solid discounts, but many games still feel overpriced, even during sales. Plus, the support response times can be frustratingly slow when issues arise.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2026-07-20\nConsumer Complaint2025-05-09\nAuthor: S*** L***\n\nSupport are never able to help you and only able to redicrect you to public linkBreaking there own TOSNot able to provider a refundNot able to provide a safe place for gamingBase on the game you play you can get scam.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2025-05-09\nConsumer Complaint2024-12-30\nAuthor: F***\n\nThis company allowed a single phishing scammer 7656…2045 in 100's of its user community chat rooms \"Steam Chat\" the whole week of Winter Sales, 12-23-2024 - 2025 to spam spaceintrader a scam phishing website.Don't support Valve & Steam that support scams. Don't give your log in credentials to account hijacking scammers. This company also allows engagements of commercial advertising / spam for gambling in violation of its own Rules and Guidelines / Online Conduct. 7656…5023 proof - groups/deskinsfans key drop advertising, thanks TannerfromKD and Valve!*\"The Consumer Review Fairness Act (CRFA) protects people’s ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. The law protects a broad variety of honest consumer assessments, including online reviews, social media posts, uploaded photos, videos, etc. And it doesn’t just cover product reviews. It also applies to consumer evaluations of a company\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2024-12-30\nConsumer Complaint2024-07-31\nAuthor: A***\n\nhorrible company.randomly you get \"This account may have been accessed by someone else.\"this happened to me 3 times.the 3rd time they wanted a cd key.a spent useless cd key that nobody has any reason to keep laying around.i gave them the paypal bill for my first purchase back in 2015.i gave them a bill for my first phone number ever on the account.i still got the same email attached to the account.this company is literally a scam. nothing but a scam.they randomly claim you been accessed somewhere else and then require you to give them information no reasonable person would ever have, if not your done and have to rebuy everything.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2024-07-31\nConsumer Complaint2023-12-09\nAuthor: K***\n\nHad 288 euros in steam wallet, someone hacked my account even with two step verification, write a steam support for help but only answer was if something is spent in community market they can’t help.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2023-12-09\nConsumer Complaint2023-09-26\nAuthor: J***\n\nI was banned for saying \"Who let grandma on the PC\"and another for simply calling someone ignorant.Power tripping mods, devs who don't care, steam doesn't care. Yet allows racism/trolling/etc Fk steam, its a joke now.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2023-09-26\nConsumer Complaint2022-08-31\nAuthor: Anonymous\n\nSteam community is plain bad for a various reasons:1. Steam forums are a big mess, for example they allow users to post in any language and as result you get jumbled mess with posts in foreign languages together with English language posts. For example, If you check CS GO forums, you'll see half of posts are in Russian and half in English. I don't understand why such a big and international company would leave their forums so unorganized like that. All other normal companies have English only language allowed which is an international language and sometimes subforums for other languages like German, French and etc... so if French people want to post in French they go specifically in that sub-forum. But no, Steam doesn't care about this. Their forums is a one big mess.2. Moderation is biased and joke. I don't understand why such a big company like Steam can't afford to hire people for moderation and pay them. Instead they just recruit random people for moderation who do it for free and\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2022-08-31\nConsumer Complaint2022-05-28\nAuthor: J***\n\nThe login code never arrives. I hate Steam.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2022-05-28\nConsumer Complaint2021-11-08\nAuthor: N***\n\nThe service is terrible, I only signed up because I really like the game I wanted, but the rest is terrible, I hope to get something better soon.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2021-11-08\nConsumer Complaint2021-06-18\nAuthor: W***\n\nThey scam people for money, dont believe me? Read thisSource: Steam Subscribers/User Agreement NO GUARANTEESTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER VALVE NOR ITS AFFILIATES GUARANTEE CONTINUOUS, ERROR-FREE, VIRUS-FREE OR SECURE OPERATION AND ACCESS TO STEAM, THE CONTENT AND SERVICES, YOUR ACCOUNT AND/OR YOUR SUBSCRIPTION(S) OR ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH.In short: You got a virus or your data leaked because of our software? Whoopsies we dont care, that isnt even legal or the last of their scammy stuff...\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2021-06-18\nConsumer Complaint2021-05-14\nAuthor: B***\n\nThe support is one of the worst I've ever seen.Useless support team.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2021-05-14\nConsumer Complaint2020-04-02\nAuthor: J***\n\nSteamcommunity has 15% fees, 15!!!!\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2020-04-02\nConsumer Complaint2020-03-27\nAuthor: H***\n\nWhat can I say? the support is one of the worst I've ever seen maybe the FUNCOM is much worse. If you tell the true on the steam forum you just got a BAN even if what you said did not violated the rules of the forum.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2020-03-27\nConsumer Complaint2018-03-16\nAuthor: B***\n\ndon't sign up will stick on your computer will kill your pc power you can't remove it from your pc even you deleted it will stay woking in the system\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2018-03-16\nConsumer Complaint2016-12-27\nAuthor: J***\n\nIn bloddy hate their page it's tiresome, it's in no way intuitive. I tried reaching out for support, but that is a maze.I'm simply trying to log in and redeem a key of a product I already bought, their search function is a joke. I f*u*c*k*i*n*g hate them. The layout is not like the how to video from the dealer, this can be done much simpler. I don't frigin care aboutn what other titles you have in store or what genre, I just want to redeem my key and install.\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2016-12-27\nConsumer Complaint2016-10-28\nAuthor: P***\n\nSupport on site is terrible.Refunds not happend yet, despite games not working.No help at all if key is bought outside their system, so as a customer you can bounce back and through between bad support systems?? I wait for some other companies to compete in this market, for this can't be the best we as customers can expect.And do put an email up to find, instead of this stuppid website where you spend so long time trying to find a solution on, instead of a simple mail. Often the problem is not there, or if it's there just saying no help here???I need a response\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2016-10-28\nConsumer Complaint2016-06-26\nAuthor: V*** W***\n\nUseless support as always!\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2016-06-26\nConsumer Complaint2014-07-01\nAuthor: J***\n\nexpensive, and support team not willing to cooperate\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2014-07-01\nConsumer Complaint2014-04-15\nAuthor: B***\n\nWhen you pay for a program, you expect it too work. cant not buy or anything and have written to valve. but there is not a being done a damn thing abut it..\n\nTarget Domain: steamcommunity.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2014-04-15\nConsumer Complaint2026-09-03\nAuthor: M***\n\nWorst platform ever wont give me a refund even though a game is unplayable because of bugs I won't ever be using the crap platform again I hope the platform breaks down for good piece fo crao\n\nTarget Domain: steamcommunity.com / steampowered.com\nInspect on Trustpilot ↗\nDocumented support grievance\nCaptured: 2026-09-03\n\nKeine passenden Einträge\n\nVersuchen Sie, Ihre aktuelle Suchanfrage anzupassen oder eine andere Kategorie-Registerkarte auszuwählen.\n\n1 / 9",
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      {
        "level": 1,
        "id": null,
        "text": "Valve Skandal-Stammregister – 160 – Aus den Quellen stammende Vorfälle"
      },
      {
        "level": 2,
        "id": null,
        "text": "Sperrung von Auth-Host-Domains"
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        "level": 3,
        "id": null,
        "text": "Author: C***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: S*** L***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: F***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: A***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: K***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: J***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: Anonymous"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: J***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: N***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: W***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: B***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: J***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: H***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: B***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: J***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: P***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: V*** W***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: J***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: B***"
      },
      {
        "level": 3,
        "id": null,
        "text": "Author: M***"
      }
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